ENGLISH
Matrox Millennium G550
User Guide
10776-301-0110
2002.03.14
Hardware installation
This section describes how to install your Matrox card. If your Matrox graphics card is already
installed in your computer, skip to “Connection setup”, page 4. For information specific to your
computer, like how to remove its cover, see your system manual.
WARNING: To avoid personal injury, turn off your computer, unplug it, and then wait for it
to cool before you touch any of its internal parts. Also, static electricity can severely damage
electronic parts. Before touching any electronic parts, drain static electricity from your body
(for example, by touching the metal frame of your computer). When handling a card,
carefully hold it by its edges and avoid touching its circuitry.
1
Switch to the standard VGA display driver
If you’re running Windows 98/Me/2000/XP on your computer, this step isn’t necessary.
If you’re using another operating system (for example, Windows NT 4.0), see its
documentation for how to switch to VGA mode.
2
Open your computer and
remove your existing graphics
card *
Turn off your computer and all peripherals
such as your monitor or printer. Open the
computer and remove your existing
graphics card (if any). (If graphics hardware
is built into the motherboard of your
computer, this graphics hardware should
automatically disable itself after your
Matrox card is installed.)
* With multi-display mode, you may be able to use your existing graphics card. For Windows 98/Me/2000/XP, see Windows
98/Me/2000/XP online help under “Multiple Display Support”. For Windows NT 4.0, only Matrox graphics card models
supported by the Matrox display driver can be used.
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Matrox Graphics Card – User Guide
3
Choose an expansion slot
Most computers have different types of
expansion slots. Choose an AGP or PCI slot,
depending on the type of Matrox card you
have. Your system manual should identify
the location of each type of expansion slot in
your computer.
(Back of computer)
AGP slot
PCI slot
ISA slot
WARNING: Inserting your Matrox card
into the wrong type of slot could damage
your card, your computer, or both.
If you have an AGP card, don’t insert the
plastic tab (see picture) into the slot.
Plastic
tab
PCI card
4
AGP card
Insert your Matrox card
a
Remove the cover for the slot you intend
to use.
b
Save the screw for the mounting
bracket. Position your Matrox card over
the expansion slot you’ve chosen.
c
Push the card in firmly and evenly until
it’s fully seated in the slot.
d
Replace the screw to secure the bracket
of your Matrox card to the computer
frame.
Your Matrox card is now installed. Before restarting your computer, connect your monitor or
monitors (see “Connection setup”, page 4). After connecting, restart your computer and install your
Matrox software (see “Software installation”, page 8).
Matrox Graphics Card – User Guide
3
Connection setup
For the purpose of determining your connection setup, there are 3 types of graphics cards:
!
DVI/HD-15 – a DVI (white) and an HD-15
(blue) connector
!
DVI only – only a DVI (white) connector
!
LFH-60 – only an LFH-60 (black) connector
DVI
HD-15
DVI
LFH-60
WARNING: Don’t change monitor connections while your computer is turned on. While
your computer is turned on, it may be using monitor settings that are specific to the current
monitor connections. Some devices may be permanently damaged if incorrect settings are
used.
Note: To connect a digital monitor (a
monitor that uses digital input, usually a flat
panel monitor) to your Matrox product,
your monitor must have a DVI connector.
P&D and MDR-20 connectors aren’t
supported.
If you have an analog monitor (a monitor
that uses analog input) with a DVI
connector and you want to connect it to an
HD-15 connector, you’ll need a separate
adapter. If this adapter isn’t included with
your monitor, contact your monitor vendor.
HD-15 connector (analog)
P&D connector
(digital)
MDR-20 connector
(digital)
DVI connector
(digital)
DVI connector
(analog/digital)
Some monitors with DVI connectors support both digital and analog input. If you’re using
one of these monitors with your Matrox product, make sure it’s configured to use the correct
type of input. For more information, see your monitor documentation.
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Matrox Graphics Card – User Guide
If you have a DVI/HD-15 graphics card
If your Matrox card has a DVI and an HD-15
connector, you can connect up to two
monitors directly to your card.
HD-15 connector
HD-15
connector
You can use the HD-15 connector on your
card to connect an analog monitor.
DVI
connector
You can use the DVI connector on your card
to connect a digital monitor.
You can also use the DVI connector to
connect an analog monitor. You should do
this only when there’s already a device
connected to the HD-15 connector. You can
connect an analog monitor with a DVI
connector directly. You can also connect an
analog monitor with an HD-15 connector
using a DVI-to-HD15 adapter. If you need
this adapter and it’s not included with your
Matrox product, contact your computer
vendor.
DVI connector
DVI-to-HD15 adapter
DVI
connector
HD-15 connector
If you have a DVI-only graphics card
If your Matrox card only has a DVI
connector, you can connect one monitor
directly to your card or up to two monitors
using a dual-monitor cable.
DVI connector
DVI
connector
You can connect a monitor with a DVI
connector directly to your card.
You can also connect an analog monitor
with an HD-15 connector using an analog
dual-monitor cable (included with certain
Matrox products) or using a DVI-to-HD15
adapter. If you need this adapter and it’s not
included with your Matrox product, contact
your computer vendor.
DVI-to-HD15 adapter
DVI
connector
HD-15 connector
Matrox Graphics Card – User Guide
5
To use a dual-monitor cable to connect one
or two analog monitors, connect it to your
card and to your analog monitor cables. If
you’re connecting only one monitor, use the
main connector (labeled 1 or 1/3) of your
dual-monitor cable.
Dual-monitor
cable
HD-15
connector (1)
HD-15
connector (2)
If you have an LFH-60 graphics card
If your Matrox card only has an LFH-60
connector, you can connect up to two
monitors to your card using a dual-monitor
cable. The type of monitor you can connect
to your card depends on the type of dualmonitor cable you have.
If you’re using an analog dual-monitor cable
(a cable with HD-15 connectors), connect it
to your card and to your analog monitor
cables. If you’re connecting only one
monitor, use the main connector (labeled 1
or 1/3) of your dual-monitor cable.
LFH-60 connector
Analog dualmonitor cable
HD-15
connector (1)
HD-15
connector (2)
If you’re using a digital dual-monitor cable*
(a cable with DVI connectors), connect it to
your card and directly to your digital
monitors. The dual-monitor cable replaces
the cables that came with your digital
monitors. If you’re connecting only one
monitor, use the main connector (labeled 1
or 1/3) of your dual-monitor cable.
Digital monitor
DVI connector
Digital dualmonitor cable
* The digital dual-monitor cable is only available for cards with an LFH-60 connector.
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Matrox Graphics Card – User Guide
Note: To connect to the digital dual-monitor cable, your monitor must have a DVI
connector. P&D and MDR-20 connectors (see page 4), and analog monitors aren’t supported
with this cable.
Note: Whenever you change your connection setup, make sure you’re using the correct
connectors and that all connectors are properly fastened.
Whenever you restart your computer, make sure your monitors are already turned on.
Otherwise, the software may not be able to properly detect your monitors.
Note: If a TV output adapter is included with your Matrox
product, you can use this adapter to connect a TV or video
recorder to your Matrox product. The adapter connects to the
HD-15 connector on your card or to the connector labeled 2 (or
2/4) on an analog dual-monitor cable. For more information, see
“TV output” in the online version of this guide.
VI DE
O OU
T
OU
S -V
ID
T
EO
TV output adapter
Determining your main and secondary display
Your Matrox hardware has a main display and a secondary
display – the main display is more capable than the
secondary display. Which connector the software uses for
your main display depends on your connection setup.
!
If your Matrox card has a DVI and an HD-15 connector, there are 3 conditions that
determine which connector is used for your main display:
"
If a digital monitor is connected, the DVI connector is used for your main display.
"
If the TV output adapter is connected, the DVI connector is used for your main
display.
"
If no digital monitor or no TV output adapter is connected, the HD-15 connector is
used for your main display.
!
If your Matrox card only has a DVI connector and you’re not using a dual-monitor
cable, this connector is used for your main display.
!
If you’re connecting your monitors using a dual-monitor cable, the connectors are
numbered. The main display uses the connector labeled 1 (or 1/3) and the secondary
display uses the connector labeled 2 (or 2/4).
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Software installation
This section describes how to install Matrox software for
Windows 98/Me/2000/XP or NT 4.0. (For other operating
systems, see the Readme file in the root folder of the Matrox
installation CD-ROM.)
Windows 2000/XP or NT 4.0 – You may need administrator
rights to install certain software. For more information, see
Windows documentation.
1
Restart your computer If you’re using Windows 98/Me/2000/XP, it detects new
hardware when you restart. If Matrox display drivers haven’t been previously installed,
Windows reports finding a PCI adapter (even if you have an AGP card). Windows prompts
you to install a display driver. Follow the on-screen instructions. (The Matrox Windows
98/Me display driver is in the Win9x folder of your Matrox installation CD-ROM. The
Matrox Windows 2000/XP display driver is in the Win2k folder.)
2
Install required software After your computer has restarted, insert (or reinsert)
the Matrox installation CD-ROM in your CD-ROM drive – the setup program automatically
starts.* This setup program works with Windows 98/Me/2000/XP and NT 4.0, and detects
which operating system you’re using. If the required display software isn’t already installed,
the setup program automatically prompts you to install this software. Follow the on-screen
instructions.
After the required display software is installed, you’re prompted to restart your computer for
changes to take effect. Leave your Matrox CD-ROM in your CD-ROM drive.
3
Install optional software
4
Set up your display software
After your computer restarts, the setup program shows
you a list of additional items you can install. For each item you want to install, select a list
item, click Install, then follow the on-screen instructions.
See “Display setup”, page 9.
Note: Included with certain Matrox products is software for HeadCasting. With
HeadCasting, you can use real-time 3D animated heads in programs that support this feature.
For more information, see “Matrox HeadCasting” in the online version of this guide.
* If Windows doesn’t automatically start the setup program, you can start it manually from the root folder of the CD-ROM.
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Matrox Graphics Card – User Guide
Display setup
Windows 98/Me/2000/XP or NT 4.0 – Your Matrox display driver includes Matrox PowerDesk
software. This software helps you get the most out of your Matrox graphics card. This section has
important information on how to configure your display settings using Matrox PowerDesk software.
Accessing PowerDesk property sheets
Many display controls are on Matrox PowerDesk property sheets. You can identify
Matrox PowerDesk property sheets by the icon appearing on the tab. To access
these property sheets:
!
Windows 98/Me/2000/XP – Right-click your Windows desktop background, then click
Properties # Settings # Advanced. If you’re using a multi-display desktop, select a
display before clicking Advanced.
!
Windows NT 4.0 – Click Start # Settings # Control Panel # Matrox Display Properties
(double-click).
Also, to quickly access PowerDesk features, click the Matrox QuickDesk icon (
) on your Windows
taskbar. To see the QuickDesk icon in Windows XP, you may need to click the Show hidden icons
button ( ) on your Windows taskbar.
Note: Multi-display mode is supported under Windows 98/Me/2000/XP and NT 4.0. For
more information on multi-display mode, see Windows 98/Me/2000/XP online help under
“Multiple Display support” and see “DualHead Multi-Display setup”, page 10.
Monitor setup
Before changing your display resolution, color palette, or other Matrox PowerDesk settings, make
sure correct software monitor settings are selected. If you have a Plug-and-Play (DDC) monitor, the
correct settings are usually automatically selected. The following explains how to make sure your
monitor settings are okay.
WARNING: If incorrect software monitor settings are applied, some monitors can be
permanently damaged. For more information, see your monitor manual.
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9
Windows 98/Me/2000/XP – If you have a Plug-and-Play (DDC) monitor, Windows should
automatically use the correct settings for your monitor. To make sure the correct monitor is
selected in Windows:
1
Right-click your Windows desktop background, then click Properties # Settings.
2
Depending on what version of Windows you have, click Change Display Type, or
Advanced Properties # Monitor, or Advanced # Monitor. If you’re using a multi-display
desktop, select a display before clicking Advanced.
3
If the monitor name listed doesn’t match your monitor, click the Change button to select
a new monitor name. Follow the on-screen instructions.
For more information on Windows monitor settings, see Windows documentation.
If you want to customize your Windows monitor settings (analog monitors only):
1
Access the PowerDesk Monitor Settings property sheet (see “Accessing PowerDesk
property sheets”, page 9).
2
Depending on what you want to do, click one of the buttons in the Monitor settings
selection method box, then follow the on-screen instructions.
Windows NT 4.0 (analog monitors only) –
1
Access the Matrox PowerDesk Monitor property sheet (see “Accessing PowerDesk
property sheets”, page 9).
2
If you have a Plug-and-Play monitor:
Make sure the Plug-and-Play (DDC) monitor button is
selected. If so, the Matrox display driver automatically uses the correct settings for your
monitor. If not, click this button, then click Apply.
If you don’t have a Plug-and-Play monitor:
See if the Default monitor (60 Hz) button is selected. If
so, use the Matrox monitor selection method. For more information on Matrox monitor
selection, see Matrox PowerDesk online documentation.
DualHead Multi-Display setup
With your Matrox graphics card, you can enable a second display (for example, a computer monitor
or a TV) as part of your Windows desktop. This is the Matrox DualHead Multi-Display feature. To use
this feature:
Windows 98/Me/2000/XP – When you first restart your computer, you’ll be prompted to
enable the DualHead Multi-Display feature. Follow the on-screen instructions. For more
information, see the online help.
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Matrox Graphics Card – User Guide
Windows NT 4.0 –
1
Access the Matrox PowerDesk DualHead property sheet (see “Accessing PowerDesk
property sheets”, page 9).
2
Select the DualHead Multi-Display option button.
3
Click OK # Yes to restart your computer and for changes to take effect.
4
Access the Matrox PowerDesk Settings property sheet (see “Accessing PowerDesk
property sheets”, page 9).
5
Click Multi-Display Desktop (
6
Move the Desktop area slider to adjust your multi-display desktop, then click OK to
accept your changes.
).
Note: In multi-display mode under Windows NT 4.0, the same display resolution and color
palette is used for each display.
Other DualHead features
If your Matrox graphics card has a second monitor connector you can also use these features:
Windows 98/Me/2000/XP or NT 4.0 –
! DualHead Clone – View a copy of your main display on your secondary display. Each
display can use different monitor settings (refresh rates).
! DualHead Zoom – Use your secondary display to view a zoomed-in portion of your main
display.
Windows 98/Me/2000/XP –
! DualHead DVDMax – Play digital video in a window on your main display and, at the
same time, view that video full-screen on your secondary display.
Note: You can also use your main and secondary displays for two distinct views in games that
use the DualHead Multi-Display feature. For more information on games that use this
feature, see the Matrox Web site (www.matrox.com/mga).
Matrox Graphics Card – User Guide
11
More PowerDesk information
For more information on Matrox PowerDesk:
Windows 98/Me/2000/XP or NT 4.0 –
!
For context-sensitive help where available, click the “
” icon in the title bar, then click
the item you want help on. Right-click a help topic for a pop-up menu that lets you print
or copy it. (Some help topics are only available through context-sensitive help.)
Windows 98/Me/2000/XP –
!
Access the Matrox PowerDesk Information property sheet (see “Accessing PowerDesk
property sheets”, page 9), then click Help or View Readme File.
Windows NT 4.0 –
12
!
Access the Matrox PowerDesk Information property sheet (see “Accessing PowerDesk
property sheets”, page 9).
!
Click the Matrox QuickDesk icon (
) on your Windows taskbar, then click Help #
PowerDesk Guide or Help # View Readme File.
Matrox Graphics Card – User Guide
Troubleshooting
Basic procedures
This section explains basic procedures that are referred to by some troubleshooting items in this
guide.
Restarting in safe mode or VGA mode
What follows is information on how to restart your computer in safe mode (or VGA mode).
If your primary display is usable:
Windows 98/Me/2000/XP or NT 4.0 –
1
Restart your computer:
"
Windows 98/Me/2000/XP – Click Start # Shut Down # Restart # OK.
"
Windows NT 4.0 – Click Start # Shut Down # Restart your computer # Yes.
2
Windows 98/Me/2000/XP – Before Windows starts, press [F8] for the Windows startup
menu to appear. (If [F8] doesn’t work, instead try pressing and holding [Ctrl] before
Windows starts.)
3
Select “Safe mode” (Windows 98/Me) or “VGA mode” (Windows 2000/XP or NT 4.0),
then press [Enter].
If your primary display is unusable:
Windows 98/Me –
1
Press [Ctrl]+[Alt]+[Del] twice to restart your computer.
2
Before Windows starts, press [F8] for the Windows startup menu to appear. (If [F8]
doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.)
3
Select “Safe mode”, then press [Enter].
Windows 2000/XP –
1
Press [Ctrl]+[Alt]+[Del] # [Tab] # [Tab] # [Enter] # [$] (down arrow) # [Enter] to
restart your computer.
2
Before Windows starts, press [F8] for the Windows startup menu to appear.
3
Select “VGA mode”, then press [Enter].
Matrox Graphics Card – User Guide
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Windows NT 4.0 –
1
Press [Ctrl]+[Alt]+[Del] # [Tab] # [Tab] # [Enter] # [$] (down arrow) # [Enter] to
restart your computer.
2
From the startup menu, choose Windows “VGA mode”.
Main troubleshooting
This section addresses possible problems that could prevent you from using your computer.
Problem
1Cause
1Solution
2Cause
Computer doesn’t display information or boot after Matrox card is installed
Your Matrox card may not be properly installed.
Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly
inserted in its expansion slot and that all connections to it are firmly in place. For more
information, see “Hardware installation”, page 2.
There may be an unsupported graphics adapter in your computer. (For Matrox multi-display
mode in Windows NT, all graphics cards in your computer must be Matrox cards supported
by the display driver.)
1Solution
If an unsupported graphics card is plugged into an expansion slot, remove it.
2Solution
If a graphics adapter is built into your computer motherboard, your system may not have
automatically disabled it when you inserted your Matrox card. Check your system manual for
instructions on how to disable your computer’s built-in graphics adapter.
3Cause
1Solution
Your computer BIOS (Basic Input/Output System) may not be up to date. For more
information on your computer BIOS, see your system manual.
Reinstall your previous graphics card and, if possible, update your computer BIOS. This can
usually be done with software from the manufacturer of your computer. Contact your system
vendor or manufacturer to get a BIOS update for your computer.
To get the correct BIOS update, you may need to know the serial number your computer
displays when it restarts. (This number is usually in the lower-left corner of the display.)
4Cause
14
The BIOS of your Matrox graphics card may need to be updated or restored.
Matrox Graphics Card – User Guide
1Solution
For advanced users – If you have another VGA-compatible graphics card (ISA or PCI), you
can try resetting the BIOS of your Matrox graphics card.
1
Turn off your computer and insert the other graphics card into an expansion slot. For
more information on expansion slots, see “Choose an expansion slot”, page 3.
2
Plug your monitor into the other graphics card and restart your computer.
Note: Make sure your computer uses the other graphics card to control your primary
display. The graphics card that controls your primary display is the one that first displays
information when you restart your computer. (A DualHead-supporting graphics card
may display this startup information on both of its displays at the same time.)
Your computer BIOS (Basic Input/Output System) and the slot type (ISA, PCI, or AGP
– see “Choose an expansion slot”, page 3) of each graphics card help determine which
graphics card controls your primary display.
To control which graphics card is used for your primary display, you may be able to
change the configuration of your computer BIOS. For information on how to change
your computer BIOS settings, see your system manual.
3
Make sure Matrox System Utilities are installed on your computer. (These can be
installed from your Matrox CD-ROM.)
4
Windows 98/Me/2000/XP or NT 4.0 – Click Start # Run, type c:\matrox\util\pbioswin,
then click OK. Follow the on-screen instructions.
DOS – Restart your computer in DOS mode, then type:
cd c:\matrox\util [Enter]
upbiosdos [Enter]
Problem
1Cause
1Solution
2Cause
1Solution
5
Turn off your computer, remove the other graphics card, then plug your monitor into
your Matrox graphics card.
6
Restart your computer.
Wrong color balance, screen image off-center, or no picture at all
Your monitor video controls may be improperly set.
Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
Your monitor may not be properly connected.
Make sure you’re using the correct connectors (see “Connection setup”, page 4) and that all
connectors are properly fastened.
Matrox Graphics Card – User Guide
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2Solution
Make sure the monitor power cable is firmly in place.
3Solution
Make sure the connection to the back of the monitor is firmly in place.
If your monitor uses BNC input, make
sure the Red (R), Green (G), Blue (B),
Horizontal Sync (HSYNC – white or gray
wire), and Vertical Sync (VSYNC – black
wire) connections are firmly in place and
plugged into the correct input.
3Cause
Bayonet Nut Connect (BNC)
If your monitor uses BNC input, one or more connection settings may be incorrect.
1Solution
Set each of your monitor RGB input and sync switches (if available) to 75 ohms, with the
sync set to “external”. These controls are usually switches on the back of your monitor.
4Cause
If display problems occur after the startup screen of your operating system, your software
monitor settings may be incorrect.
1Solution
Make sure correct software monitor setings are selected.
If your primary display is still usable, see “Monitor setup”, page 9. Otherwise, see the next
troubleshooting item.
Problem
After the startup screen, or after display settings are changed,
the screen image is garbled or unusable
(blank screen, rolling or overlapping screen images)
1Cause
The Matrox display driver may be trying to use settings your monitor doesn’t support. This
can happen if a monitor was never selected in the software and the display resolution was
changed to one your monitor doesn’t support, or if the monitor connected to your computer
was changed without changing it in the software.
WARNING: If incorrect software monitor settings are applied, some monitors can be
permanently damaged. For more information, see your monitor manual.
1Solution
Windows 98/Me/2000/XP –
1
Windows 98/Me – If your primary display is unusable, restart your computer in safe
mode (see “Restarting in safe mode or VGA mode”, page 13).
Windows 2000/XP – If your primary display is unusable, restart your computer in VGA
mode (see “Restarting in safe mode or VGA mode”, page 13).
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Matrox Graphics Card – User Guide
2
Right-click the Windows desktop background, then click Properties # Settings.
3
Move the Screen area (Windows 98/Me/2000) or Screen Resolution (Windows XP)
slider down to its lowest setting, then click OK.
4
Restart your computer normally.
5
Make sure the correct monitor is selected in Windows (see “Monitor setup”, page 9).
6
Make sure you’re not using inappropriate monitor setting customizations: Access the
PowerDesk Monitor Settings property sheet (see “Accessing PowerDesk property sheets”,
page 9), then click Delete all customizations.
7
Restore your original display settings (see steps 2 and 3).
Note: In multi-display mode (see “DualHead Multi-Display setup”), each monitor has its
own monitor settings (refresh rates).
Windows NT 4.0 –
1
If your primary display is unusable, restart your computer in VGA mode (see “Restarting
in safe mode or VGA mode”, page 13).
2
Right-click the Windows desktop background, then click Properties # Settings.
Windows may prompt you that the display settings are incorrect for the current mode;
click OK to continue.
3
Move the Desktop area slider down to its lowest setting, then click OK.
4
Restart your computer normally.
5
Select a monitor with the Matrox PowerDesk Monitor property sheet, then adjust your
display settings. For more information, see the Matrox PowerDesk online
documentation.
Matrox Graphics Card – User Guide
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2Cause
1Solution
Files on your system may have been deleted or corrupted.
Remove, then restore Matrox software:
Note: Before removing software, make sure you have all the necessary files to reinstall
software that may still be needed. Also, make sure the display driver you reinstall supports all
Matrox products in your computer.
Windows 98/Me/2000/XP or NT 4.0 –
1
If your primary display is unusable, restart your computer in safe mode or VGA mode
(see “Restarting in safe mode or VGA mode”, page 13).
2
To remove Matrox software:
3
"
Windows 98/Me – Click Start # Settings # Control Panel # Add/Remove Programs
(double-click) # Matrox Graphics Software (remove only) # Add/Remove # Yes.
"
Windows 2000 – Click Start # Settings # Control Panel # Add/Remove Programs
(double-click) # Matrox Graphics Software (remove only) # Change/Remove #
Yes.
"
Windows XP – Click Start # Control Panel* # Add or Remove Programs # Matrox
Graphics Software (remove only) # Change/Remove # Yes.
"
Windows NT 4.0 – Click Settings # Control Panel # Add/Remove Programs
(double-click) # Install/Uninstall # Matrox Graphics Software (remove only) #
Add/Remove # Yes.
After removing Matrox software, install the latest display driver for your Matrox graphics
card. You may also need to reinstall other Matrox software.
Note: Windows 2000/XP – You may need administrator rights to remove certain software.
For more information, see Windows documentation.
*Note: Windows XP – This guide assumes you’re using the default “category view” with your
Windows Control Panel. If you’re not using “category view” (that is, you’re using the “classic
view”), directions for using the Control Panel are the same as those for Windows 2000.
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Matrox Graphics Card – User Guide
More information
We provide additional documentation in help files, Readme files, and Adobe Acrobat PDF (Portable
Document Format) files. To view or print PDF files, use the Acrobat Reader program, which you can
install from the Matrox installation CD-ROM. This guide is available on the CD-ROM as a PDF file
(Doc\English\Guide\Guide_en.pdf ).
The online version of this guide has additional information, including the following sections:
“Matrox HeadCasting”, “TV output”, “Extra troubleshooting”, “Display information”, “Hardware
information”, “Customer support”, “Warranty”, and “Software license agreement”. The “Extra
troubleshooting” section includes more information on the following problems:
• Can’t use Windows, Windows reports a
configuration error, and/or can’t install or uninstall
Matrox display driver
• Monitor settings aren’t automatically detected
• After game for Windows 98/Me/2000/XP starts,
monitor doesn’t display properly
• Setup program reports an IRQ problem
• Game for Windows 98/Me/2000/XP doesn’t start or
runs slower than normal
• After restarting computer, Windows 98/Me warns
that the graphics card isn’t configured correctly
• Using multiple displays under Windows
98/Me/2000/XP or NT 4.0, program doesn’t work
with main graphics card
• Not all graphics cards in the computer are fully
supported
• In multi-display mode, displays aren’t numbered
consecutively
• Screen image defects appear, program doesn’t run
properly, or Windows doesn’t work properly
• Program window or dialog box doesn’t appear on
screen
• Display on digital monitor appears blurry or uses
only a portion of the screen
• Video file playback is jerky (skipping frames)
• Can’t view video
• Mouse pointer flickers or disappears when it’s over
a video window
• DVD video playback is jerky (skipping frames)
• Can’t play certain DVD videos
• Can’t record DVD video
• TV image is garbled or unusable
• Computer text is hard to read with a TV
• Poor TV or video recorder image quality
• Can’t record video with a video recorder
• Video appears stretched or squished on a TV
• Sound doesn’t record, video files play back with no
sound, or sound output is distorted or too loud
Note: Be sure to check for any last-minute release notes at the end of this manual and in the
Matrox CD-ROM Readme file. Also, check the Matrox Web site (www.matrox.com/mga) for
the latest Matrox software, technical support, and product information.
Matrox Graphics Card – User Guide
19
Matrox HeadCasting
With Matrox HeadCasting, you can use real-time 3D animated heads in programs that support this
feature. The 3D head can be an existing one or you can get a customized one (for example, using your
own image). You can use HeadCasting with the following software included with certain Matrox
products:
! Matrox Virtual Presenter – Enhance Microsoft PowerPoint
presentations with audio and an animated 3D lip-synching head.
After preparing such a presentation, play the presentation with the
included Matrox Presenter Player. This player may be distributed
free of charge.
! LIPSinc HeadFone – Communicate by voice over the Internet
using a 3D lip-synching head.
Note: For more information on the software included with your Matrox product, see the
online documentation included with the software.
Getting a Digimask file
To use HeadCasting, you need a Digimask (*.dmk) file. You can use Digimask files included
with your Matrox product or supplied by others.
Also, you can get your own custom Digimask file. To do this:
1
Get two digital images of the head you want to use – one from
the front and one from the side.
These images need to be Windows bitmaps (*.bmp) or JPEG
(*.jpg) files. If you’re using a standard camera, you can transfer
your pictures to your computer using a scanner. Software for
converting and manipulating digital images is widely available
and is included with most digital cameras and scanners.
2
Install and then run Digimask LaunchPad on your computer. To use LaunchPad, your
computer needs an Internet connection. The LaunchPad setup program is included with
your Matrox product or is available on the Web at www.digimask.com. After starting
LaunchPad, follow the on-screen instructions.
After your Digimask file is sent to you over the Internet, you can use it with other Digimasksupporting software (for example, Matrox Virtual Presenter). For more information on
using a Digimask file with specific software, see the documentation of that software.
20
Matrox Graphics Card – User Guide
TV output
You can use the TV output adapter* to connect a TV or video
recorder to view or record the secondary display of your
Matrox graphics card. If a TV output adapter wasn’t included
with your Matrox product, you can purchase it separately (see
http://shopmatrox.com). This section describes how to use the
TV output feature
VI DE
O OU
T
OU
S -V
ID
T
EO
TV output adapter
Note: TV output isn’t supported with full-screen DOS display modes (for example, the
information you see before Windows starts) or with standard VGA mode (for example, when
you restart Windows in “safe mode”). Older programs may use these display modes. While
one of these display modes is in use, your TV displays nothing (black).
Connection setup
1
Turn off computer
Windows 98/Me/2000/XP or NT 4.0 – To shut down your computer, click Start # Shut Down
# Shut down # OK, then turn off your computer.
WARNING: Don’t change monitor connections while your computer is turned on. While
your computer is turned on, it may be using monitor settings that are specific to the current
monitor connections.
If a display device (monitor, TV or video recorder) is connected while your computer is using
settings intended for another display device, the display of the new device may be garbled or
unusable. Some devices may be permanently damaged if incorrect settings are used.
2
Attach TV adapter
If your Matrox card has an HD-15
connector, attach your Matrox TV
output adapter to this connector. If
you’re using an analog* dual-monitor
cable, attach your TV output adapter to
the connector labeled 2 (or 2/4).
TV output
adapter
HD-15
connector
Matrox card
* TV output isn’t supported with a digital dual-monitor cable.
Matrox Graphics Card – User Guide
21
3
Connect video output
TV or video recorder
using composite video
To connect to a TV or a video recorder,
you’ll need a composite video (RCA) or
S-video cable.
If your video device (a TV or a video
recorder) didn’t come with one of these
cables, these types of cable are available at
most electronics stores. The type of cable
you use depends on what your video device
supports. Many video devices support
composite video connections, and some
higher-quality video devices support
S-video connections.
a
Attach one end of your composite
video or S-video cable to the
appropriate connector on your TV
adapter.
b
Attach the other end to the VIDEO IN*
connector on your TV† or video
recorder.
c
Before viewing or recording video
output directly from your computer,
make sure your TV or video recorder is
set up to use line input. For example, if
your TV has a TV/VIDEO switch, set it
to VIDEO; or if your video recorder has
a TUNER/LINE switch, set it to LINE.
TV or video
recorder using
S-video
Composite
video (RCA)
cable
S-video cable
Matrox card
TV adapter
(Note: Using the Matrox composite
video and S-video connectors at the
same time is optional.)
Optionally, if you use the composite video and S-video connectors on your Matrox TV
adapter, you can directly connect two different video devices at the same time.
To view and record output from the same Matrox video connector, you can connect it to a
video recorder and connect the video recorder to a TV. For more information, see your video
recorder and TV manuals.
* The labels on your devices may not be consistent with what’s in this guide. Different manufacturers sometimes use different labels
for the same type of controls and connectors. For example, the VIDEO IN connector on your TV may be labeled VIDEO 1 (or VIDEO
2). To match labels, see the documentation for your video devices.
† If your TV only has an antenna or cable TV connector, you can use an RF modulator to connect it to your Matrox card. RF
modulators are available at most electronics stores.
22
Matrox Graphics Card – User Guide
4
Connect audio output
Typically, the sound output from a
computer comes from speakers connected to
your sound card. If you prefer, you can hear
or record the sound output from your
computer using the same TV or video
recorder you connect to your graphics card.
To do this, you need an audio cable with a
stereo jack on one end and two RCA
connectors on the other end. If you don’t
have this type of cable, you can buy one at
most consumer electronics stores.
a
b
TV or video
recorder
Plug the stereo-jack end of the audio
cable into the LINE OUT*(
)
connector on your sound card.
Sound
card
Plug the other end of the cable into the
left (L) and right (R) AUDIO IN
connectors of your video device. For
more information, see your sound card
manual.
Software setup
If a TV or video recorder is connected to your Matrox product, you can use TV output mode to view
or record your display on your TV or video recorder. (To connect video devices to your computer, see
page 21.)
TV settings have lower resolutions and refresh rates than typical computer monitor settings. Lower
refresh rates may result in more noticeable flicker.
Note: Two TV standards are supported for TV output. The NTSC standard is used in North
America and Japan, among other places. The PAL standard is used in most of Western Europe
and in China, among other places.
If an incorrect TV standard is selected in Matrox software, the output from your computer
may not appear or record properly on your TV or your video recorder. To find out what
standard your TV or video recorder supports, see its documentation.
* If your computer has no audio LINE OUT connector, you can use its SPKR (speaker) connector instead. In this case, all your
computer sound output goes to the video device you connected to.
Matrox Graphics Card – User Guide
23
Windows 98/Me/2000/XP – To add a TV to your Windows desktop, see “DualHead MultiDisplay setup”, page 10.
Windows 98/Me/2000/XP or NT 4.0 – To use TV output, you can use the DualHead Clone,
DualHead Zoom, or DualHead DVDMax* features (see “Other DualHead features”, page 11).
Windows 98/Me/2000/XP – To adjust TV settings, access the Matrox PowerDesk DualHead
property sheet (see “Accessing PowerDesk property sheets”, page 9).
Windows NT 4.0 – To adjust TV settings, access the Matrox PowerDesk Monitor property
sheet (see “Accessing PowerDesk property sheets”, page 9). To adjust advanced TV settings,
click Advanced TV Settings.
For more information on how you can use your secondary display, see Matrox PowerDesk
online help.
* Under Windows NT 4.0, the DualHead DVDMax feature isn’t supported.
24
Matrox Graphics Card – User Guide
Extra troubleshooting
Graphics
The following troubleshooting items address problems related to graphics cards.
Problem
Can’t use Windows, Windows reports a configuration error, and/or can’t install
or uninstall Matrox display driver
Note: Windows 2000/XP or NT 4.0 – You may need administrator rights to install certain
software. For more information, see Windows documentation.
1Cause
1Solution
2Cause
The problem may be specific to the motherboard in your computer.
There may be a software update available for your motherboard. To find out what
motherboard model your computer is using, see your system manual. For more information,
contact the maker of your motherboard or computer. Many motherboard or computer
manufacturers have software updates available on their Web site.
Files on your system may have been deleted or corrupted.
1Solution
Remove, then restore Matrox software. For more information, see page 18.
2Solution
Windows 98/Me – For advanced users – Manually remove any old or new display drivers,
then reinstall the latest display driver for your Matrox graphics card:
Note: Before removing software, make sure you have all the necessary files to reinstall
software that may still be needed. Also, make sure the display driver you reinstall supports all
Matrox products in your computer.
1
Restart your computer in safe mode (see “Restarting in safe mode or VGA mode”, page
13).
2
Click Start # Settings # Control Panel # System (double click) # Device Manager.
3
Click the plus sign next to Other devices (if it appears) and Display adapters. Delete all
listed display adapters (click each, then click Remove), then click OK.
Matrox Graphics Card – User Guide
25
4
In the following folders, remove all files or folders related to “PowerDesk” (pd*.*),
“Matrox” or “MGA”. (For more information on some files, right-click on them in
Windows Explorer, then click Properties # Version. The following paths assume default
installations and may be different on your computer.)
"
C:\Windows\Start Menu\Programs\StartUp
"
C:\Windows\Startmenu\Programs
"
C:\Windows\System
"
C:\Program Files
Note: Recent versions of Matrox PowerDesk for Windows 98/Me (5.x and later) install
files only to your Windows System folder.
5
Click Start # Run, type regedit, then click OK.
6
Under HKEY_LOCAL_MACHINE # SOFTWARE, remove all items starting with “Matrox”
or “MGA”.
Note: Recent versions of Matrox PowerDesk for Windows 98/Me (5.x and later) store
registry settings under HKEY_CURRENT_USER # SOFTWARE. Your settings under
HKEY_CURRENT_USER are only accessible if you’re logged into Windows with your user
name.
7
26
Restart your computer, then install the latest display drivers for your Matrox graphics
card. You may also need to reinstall other Matrox software.
Matrox Graphics Card – User Guide
Problem
Monitor settings aren’t automatically detected
WARNING: If incorrect software monitor settings are used, your display may become
unusable and some monitors can be permanently damaged. For more information, see your
monitor manual.
Note: To check if your monitor settings are properly selected:
1
Windows 98/Me/2000/XP – Right-click your Windows desktop background, then click
Properties # Settings # Advanced # Monitor. If you’re using multi-display mode, select
a display before clicking Advanced.
Windows NT 4.0 – Access the Matrox PowerDesk Monitor property sheet (see “Accessing
PowerDesk property sheets”, page 9). If you’re using multi-display mode, select a display
number.
2
If you see the name of your monitor or “Plug-and-Play”, your monitor settings are
properly selected.
If you see the wrong monitor name, Unknown monitor (Windows 98/Me), or Default
monitor (Windows 98/Me/2000/XP or NT 4.0), your monitor settings aren’t properly
selected.
1Cause
Your monitor may not be Plug-and-Play. Most new monitors are Plug-and-Play but many
older ones aren’t. Software can’t automatically detect settings for monitors that aren’t Plugand-Play.
1Solution
Manually select your monitor settings in the software. For Windows 98/Me/2000/XP or NT
4.0, see “Monitor setup”, page 9.
2Cause
If a monitor was changed or added while Windows was running, the new monitor may not
be detected by the software.
1Solution
Restart your computer. If your monitor is a Plug-and-Play (DDC) monitor, it should be
automatically detected by the software.
Matrox Graphics Card – User Guide
27
3Cause
You may be using BNC connectors with a Plug-and-Play monitor. The Plug-and-Play feature
of a monitor can’t be used with BNC connectors.
1Solution
If there’s an HD-15 connector at the back of your monitor, use this connector instead of the
BNC connectors.
BNC (Bayonet Nut Connect)
connectors
Problem
HD-15 connector
After game for Windows 98/Me/2000/XP starts,
monitor doesn’t display properly
(blank screen, rolling or overlapping screen images)
1Cause
1Solution
2Solution
28
If your game uses a low-resolution (640 × 480 and below), full-screen display mode, your
monitor may not support the refresh rate the Matrox driver is using.
1
If the game is still running in full-screen mode and your monitor is unusable, exit the
game. To do this, press [Alt]+[Tab] once, right-click the name of the game on the
Windows taskbar, then click Close.
2
Make sure the correct monitor is selected in Windows (see “Monitor setup”, page 9).
1
If the game is still running in full-screen mode and your monitor is unusable, exit the
game. To do this, press [Alt]+[Tab] once, right-click the name of the game on the
Windows taskbar, then click Close.
2
Access the Matrox PowerDesk Monitor Settings property sheet (see “Accessing
PowerDesk property sheets”, page 9).
3
Click Select customizations from the Matrox list.
4
From the Matrox monitor list, select the monitor model you’re using. If your monitor
model doesn’t appear in the list, select a monitor that runs at 60 Hz at 640 × 480 (for
example, Standard monitor types # Vesa 1024X768 @60Hz # Next). Follow the onscreen instructions to complete the selection.
Matrox Graphics Card – User Guide
Problem
Setup program reports an IRQ problem
(3D and video programs don’t work)
1Cause
1Solution
Your computer or program may not work well with bus mastering.
Disable bus mastering:
(If you want to continue using bus mastering, see the other solutions.)
Windows 98/Me/2000/XP –
1
Access the Matrox PowerDesk Options property sheet (see “Accessing PowerDesk
property sheets”, page 9).
2
Clear the Use bus mastering check box.
3
Click OK # OK # Yes to accept the changes and restart your computer.
Windows NT 4.0 –
2Cause
1
Access the Matrox PowerDesk Performance property sheet (see “Accessing PowerDesk
property sheets”, page 9).
2
Clear the Use bus mastering check box.
3
Click OK # Yes to accept the changes and restart your computer.
Your computer may not have given an interrupt request (IRQ) to your Matrox graphics card
or may have given one used by another device in your computer. This may be because your
computer’s “Plug-and-Play” feature is turned off.
Windows 98/Me/2000/XP – To check the display adapter’s IRQ:
1
Windows 98/Me – Click Start # Settings # Control Panel # System (double-click) #
Device Manager.
Windows 2000 – Click Start # Settings # Control Panel # System (double-click) #
Hardware # Device Manager.
Windows XP – Click Start # Control Panel # Performance and Maintenance # System
# Hardware # Device Manager.
2
Click the plus sign to the left of the Display adapters. An “X” through an icon means the
hardware has been disabled. A circled exclamation point through the icon means the
hardware has a problem.
3
Double-click the name of your Matrox display
adapter to open a properties dialog box. The
type of problem is displayed in the General tab
# Device status area. Check also the Resources
tab # Resource type list for an Interrupt Request.
Matrox Graphics Card – User Guide
29
1Solution
Change settings in your computer BIOS setup utility.
If your computer has the options of enabling Plug-and-Play detection, or assigning an IRQ
to a VGA adapter, make sure they’re enabled. If your computer doesn’t have these options,
you may be able to manually assign an IRQ to your graphics card using the BIOS setup utility.
For more information on the BIOS setup utility of your computer, see your system manual
or contact your system manufacturer.
3Cause
1Solution
Windows 98/Me – Other devices in your computer may have IRQs unnecessarily allocated to
them. Each time cards are moved to different expansion slots in your computer, new IRQs
may be allocated without old ones being deallocated.
For advanced users – Remove and restore device drivers.
Note: Before removing software, make sure you have all the necessary files to reinstall
software that may still be needed.
4Cause
1Solution
30
1
Restart your computer in safe mode (see “Restarting in safe mode or VGA mode”, page
13).
2
Click Start # Settings # Control Panel # System (double-click) # Device Manager.
3
Under Display adapters, Network adapters, or SCSI controllers, remove any redundant
or unused device drivers. To remove a driver, select its name, then click Remove. (If
you’re not sure whether a driver is redundant or unused, you can remove it. When
Windows restarts, Windows automatically restores needed drivers or prompts you to
reinstall them.)
4
Restart your computer normally.
Your computer’s other BIOS settings may be incorrect.
Reset your computer BIOS settings to the factory defaults using your computer’s built-in
BIOS setup utility. The factory defaults are usually the “safest” settings. Check your system
manual for more information.
Matrox Graphics Card – User Guide
Problem
Game for Windows 98/Me/2000/XP doesn’t start or runs slower than normal
(program uses Microsoft DirectX interface)
1Cause
1Solution
Problem
1Cause
1Solution
An older version of DirectX may be installed. The Matrox CD-ROM setup program installs
DirectX, but some programs install an older version of DirectX (overwriting your version).
To see what version of DirectX is installed:
1
Access the Matrox PowerDesk Information property sheet (see “Accessing PowerDesk
property sheets”, page 9).
2
Look at the Microsoft DirectX label.
If DirectX 8.0 or later isn’t installed, install it. Run the setup program from the DirectX folder
of the Matrox installation CD-ROM.
After restarting computer, Windows 98/Me warns that
the graphics card isn’t configured correctly
You may have a conflict because of previously installed display drivers.
Delete all existing display drivers and reinstall Matrox display drivers.
1
If Windows prompts you to start the Add New Hardware Wizard, click Cancel. (If you
start the Wizard, it will not detect your graphics card.)
2
Click Start # Settings # Control Panel # System (double click)
# Device Manager.
3
Click the plus sign next to Other devices (if it appears) and
Display adapters.
4
Delete all listed display adapters (click each, then click Remove),
then click OK.
5
Restart your computer and reinstall the Matrox display drivers
(see page 8).
Matrox Graphics Card – User Guide
31
Problem
Using multiple
displays…
1Cause
Using multiple displays under Windows 98/Me/2000/XP or NT 4.0,
program doesn’t work with main graphics card
Your main graphics card may not be controlling your primary display. The graphics card that
controls your primary display is the one that first displays information when you restart your
computer. (A DualHead-supporting graphics card may display this startup information on
both of its displays at the same time.)
A program that doesn’t recognize multiple displays may not work with a graphics card unless
it’s controlling your primary display.
Your computer BIOS (Basic Input/Output System) and the slot type (ISA, PCI or AGP – see
“Choose an expansion slot”, page 3) of each graphics card help determine which graphics
card controls your primary display.
1Solution
If you’re having problems with a program that can be moved on your Windows desktop, run
this program on your primary display. Make sure the program window doesn’t overlap any
other display. If the program doesn’t work with the graphics card controlling your primary
display, or you want your main graphics card to control your primary display, see the other
solutions.
2Solution
Change the configuration of your computer BIOS so that the slot type of your main graphics
card has priority for becoming the primary display. For information on how to change your
computer BIOS settings, see your system manual.
If your computer BIOS doesn’t let you select which slot type has priority for becoming the
primary display, a BIOS update may be available to let you do this. (The BIOS of most
computers can be updated with software.) For a possible BIOS update for your computer,
contact your system vendor.
32
3Solution
If there’s a graphics controller built into the motherboard of your computer, by changing
your computer BIOS settings, you may be able to change which device controls your primary
display. For more information, see your system manual.
4Solution
If you don’t need to use the graphics card that’s controlling your primary display, remove it
from your computer. If your primary display is controlled by the motherboard of your
computer, see your system manual for information on how to disable this graphics controller.
2Cause
The program you’re using may not work properly with systems using more than one display
at a time.
1Solution
An update may be available for the program you’re using. This update may fix problems this
program has with multi-display systems. For more information, contact the software
distributor for the program you’re using.
Matrox Graphics Card – User Guide
2Solution
Windows 98/Me/2000/XP – For advanced users – To use a program that doesn’t support
multi-display systems, you can disable all displays other than your primary display:
1
Through the DualHead property sheet, make sure the DualHead Multi-Display feature is
disabled. To access this property sheet, see “Accessing PowerDesk property sheets”, page
9.
2
Windows 98/Me – Click Start # Settings # Control Panel # System (double-click) #
Device Manager.
Windows 2000 – Click Start # Settings # Control Panel # System (double-click) #
Hardware # Device Manager.
Windows XP – Click Start # Control Panel # Performance and Maintenance # System
# Hardware # Device Manager.
3
Click the plus sign to the left of the Display adapters.
4
For each display adapter, except for the one controlling your primary display:
Windows 98/Me – Double-click the name of a
display adapter to open a properties dialog box.
Enable the Disable in this hardware profile check
box, then click OK.
Windows 2000/XP – Right-click the name of a display adapter, then click Disable # Yes.
Note: Your primary display can’t be disabled.
5
Windows 98/Me – Click Close # Yes.
6
Restart your computer for changes to take effect.
Note: To restore display adapters, repeat steps 2–6, but do the following in step 4:
!
Windows 98/Me – Clear the Disable in this hardware profile check box.
!
Windows 2000/XP – Click Enable.
Matrox Graphics Card – User Guide
33
Problem
Not all graphics cards in the computer are fully supported
(Software doesn’t work with a certain graphics card, or another graphics card
doesn’t work at all)
1Cause
If you have different models of graphics cards in your computer, your Matrox display driver
may not support all the graphics cards in your computer.
Under Windows 98/Me/2000/XP, a display driver may support one or more graphics cards.
If a display driver doesn’t support a certain card, a different display driver must be used for
that card. Software that depends on a certain display driver may not work with a graphics
card that’s not using the same display driver.
Under Windows NT 4.0, only one display driver at a time may be used. To use more than one
graphics card, the display driver must support all the graphics cards installed. If an
unsupported graphics card is installed in your computer, that card either isn’t used or your
computer restarts in VGA mode (single-display, 640 × 480 resolution, 16 colors).
1Solution
Install the latest unified display driver for your Matrox graphics cards. (A unified display
driver supports more than one model of graphics card.) This driver is available on the Matrox
Web site (www.matrox.com/mga). Make sure that the display driver supports all Matrox
products in your computer. Install the display driver by running the setup program included
with it.
Note: If your Matrox product was provided by the manufacturer of your computer, check the
Web site of that manufacturer for the latest display driver. A display driver provided by the
manufacturer of your computer is more likely to be tested with your computer model.
Note: A unified Matrox display driver may not be available for all the models of Matrox
graphics cards installed in your computer (especially for older models). Under Windows
98/Me/2000/XP, you can use more than one display driver in this case.
2Solution
If a graphics card isn’t supported, you may need to remove it. If there’s a graphics processor
built into the motherboard of your computer that’s not supported by your software, see your
system manual for information on how to disable this graphics processor.
2Cause
Windows 98/Me/2000/XP – If the Windows method for display driver installation was used
(instead of running the setup program included with your Matrox display driver), the driver
may not be installed for all the graphics cards it supports.
1Solution
34
Run the setup program included with the Matrox display driver. The setup program
automatically installs the display driver for each Matrox graphics card it supports.
Matrox Graphics Card – User Guide
Problem
1Cause
1Solution
In multi-display mode, displays aren’t numbered consecutively
If you have more than one graphics card in your computer, the
display numbering may not be consecutive for the displays of a
multiple-display card (for example, a DualHead supporting
card). Display numbering depends on the types of expansion slots used in your computer
(AGP and PCI) and the BIOS settings of your computer.
Windows* 98/Me/2000/XP – Move the displays in Windows.
(* Windows 2000/XP – In “Separate resolutions...” mode only.)
1
Right-click your Windows desktop background, then click Properties # Settings.
2
Select a display and move it according to the physical position of the monitor it’s
associated with.
Note: In multi-display mode for Windows 2000/XP and NT 4.0, you may have limited
control over the arrangement of your displays. For more information, see Matrox
PowerDesk documentation.
Problem
Screen image defects appear, program doesn’t run properly,
or Windows doesn’t work properly
(example: mouse pointer not drawn properly)
1Cause
1Solution
Some programs may not work properly with some Matrox acceleration.
Disable specific types of software acceleration:
Windows 98/Me/2000/XP –
1
Access the Matrox PowerDesk Options property sheet (see “Accessing PowerDesk
property sheets”, page 9).
2
Clear one or more check boxes, starting with Use device bitmaps caching.
For more information, see context-sensitive help.
3
Click OK # Close to accept the changes. (Depending on the feature you disabled, you
may have to restart your computer for the changes to take effect.)
Windows NT 4.0 –
1
Access the Matrox PowerDesk Performance property sheet (see “Accessing PowerDesk
property sheets”, page 9).
2
Clear one or more check boxes. For more information, see context-sensitive help.
Matrox Graphics Card – User Guide
35
3
2Solution
Click OK # Yes to accept the changes. (Depending on the feature you disabled, you may
have to restart your computer for the changes to take effect.)
Disable Windows effects:
Windows 98/Me/2000 –
1
Right-click your Windows desktop background, then click Properties # Effects.
2
Disable one or more features under Visual effects.
Windows XP –
3Solution
1
Right-click your Windows desktop background, then click Properties # Appearance #
Effects.
2
Disable one or more features.
If possible, update your Matrox display driver. Matrox makes new display drivers available on
the Matrox Web site (www.matrox.com/mga).
Note: If your Matrox product was provided by the manufacturer of your computer, check the
Web site of that manufacturer for the latest display driver. A display driver provided by the
manufacturer of your computer is more likely to be tested with your computer model.
4Solution
Disable Matrox hardware acceleration:
Windows 98/Me –
1
Click Start # Settings # Control Panel # System (double-click) # Performance #
Graphics.
2
Move the Hardware acceleration slider to None.
3
Click OK # Close # Yes to accept the changes and restart your computer.
Windows 2000/XP –
2Cause
1Solution
36
1
Right click your Windows desktop background, then click Properties # Settings #
Advanced # Troubleshooting (or Troubleshoot).
2
Move the Hardware acceleration slider to None.
3
Click OK # OK to accept the changes.
Windows 98/Me – There may be a conflict between resources in your system.
1
Click Start # Settings # Control Panel # System (double-click) # Device Manager.
2
Click the plus sign next to Other devices (if it appears) and Display adapters.
Matrox Graphics Card – User Guide
3
Delete any display adapter other than the one for your Matrox graphics card.
4
Restart your computer.
Note: If you identify a program that doesn’t work well with Matrox acceleration, please
contact Matrox technical support (see page 56) and describe the problem. This information
may help us come up with a fix or work-around in a future driver release.
Problem
1Cause
1Solution
2Cause
1Solution
3Cause
1Solution
Program window or dialog box doesn’t appear on screen
Another window or dialog box may be covering the window or dialog box you want to see.
Move, close, or minimize any window or dialog box that may be covering the window or
dialog box you want to see.
If you’re using multi-display mode, the program window or dialog box may be in a display
or on a monitor that’s unusable. (For example, your monitor may not be properly connected
or configured.)
Make sure all the displays and monitors you want to use are usable. For more information,
see other troubleshooting items in this guide.
The software may be using a display you didn’t intend to use or the software may be
configured to use more displays than the actual number of monitors you have. (For example,
you may be in DualHead Multi-Display mode but you only have one monitor.)
Disable the display:
Windows* 98/Me/2000/XP –
(* Windows 2000/XP – In “Separate resolutions...” mode only.)
1
2
Right-click your Windows desktop background, then click Properties # Settings.
Select the display you want to disable, then clear the Extend my Windows desktop onto
this monitor check box.
Windows* 2000/XP or NT 4.0 –
(* Windows 2000/XP – In “Same resolutions…” mode only.)
1
Access the Matrox PowerDesk Settings property sheet (see “Accessing PowerDesk
property sheets”, page 9).
2
Move the Desktop area slider until the number of displays used matches the number of
monitors connected, then click OK to accept your changes. (The display you disable must
be the last one, if it’s not, to change your display configuration, see page 35.)
Matrox Graphics Card – User Guide
37
4Cause
The program window or dialog box may be somewhere off-screen.
1Solution
If the program window you want to see is named on the Windows taskbar, right-click on it
and select Maximize. (If you click Restore the program window goes back to its previous
position. To fix this problem, see the other solutions.)
2Solution
Manually move the program window or dialog box:
3Solution
1
Press [Alt]+[Space].
2
If you see a pop-up menu, click Move. If you don’t see a pop-up menu, press [M] (for
Move).
3
Press on one of the arrow keys once and move your mouse pointer to where you want the
window or dialog box to appear, then click. The program window or dialog box should
appear where you clicked.
Windows 98/Me/2000/XP – Use the Move All Windows to Primary Display feature to move
the program window or dialog box. Simply press the keyboard shortcut assigned to this
feature.
To assign a keyboard shortcut to this feature:
4Solution
1
Right-click the Matrox QuickDesk icon (
Keys.
) on your Windows taskbar, then click Hot
2
Create a keyboard shortcut for the Move All Windows to Primary Display feature.
Windows 2000/XP or NT 4.0 –
1
Windows 2000/XP – Click the Matrox QuickDesk icon (
then click Multi-Display Controls.
) on your Windows taskbar,
Windows NT 4.0 – Access the Matrox PowerDesk PowerDesk property sheet (see
“Accessing PowerDesk property sheets”, page 9).
2
Enable one or more of the following features:
" Open program windows in display
" Use CenterPOPUP (Windows 2000/XP)
" Center dialog boxes
3
(Windows NT 4.0)
Choose where you want the program window or dialog box to appear.
For more information, see Matrox PowerDesk context-sensitive help.
38
Matrox Graphics Card – User Guide
Problem
Display on digital monitor appears blurry or uses only a portion of the screen
1Cause
You may be using a lower display resolution than what your digital monitor supports. If your
monitor supports display scaling, the image on your screen may appear blurry. If display
scaling isn’t supported, the display may use only a portion of your screen.
1Solution
Select the highest display resolution available. This generally results in better image quality.
(While using two digital monitors at the same time, certain limitations may apply. For more
information, see page 47.)
Video
The following troubleshooting items address problems related to video files.
Problem
Video file playback is jerky (skipping frames)
Note: Jerky video file playback may be the result of slow playback or recording. Slow
recording causes frames to be dropped (frames aren’t recorded). If jerky video is caused by
frames that were dropped during recording, the problem can only be fixed by recapturing the
video under better conditions.
1Cause
1Solution
Your hard disk may be too slow.
Try defragmenting your hard disk. To defragment a hard disk:
Windows 98/Me/2000 – Click Start # Programs # Accessories # System Tools # Disk
Defragmenter.
Windows XP – Click Start # All Programs # Accessories # System Tools # Disk
Defragmenter.
2Solution
If possible, try using a faster disk.
Tip: If your computer has more than one hard disk, you may get better results if you play back
video files from a disk other than the one where the Windows swap file is stored. The
Windows swap file is usually stored on drive “C:”.
3Solution
Make sure the drive you’re using (a hard disk drive or DVD drive) is using DMA (if your drive
supports DMA transfers). To use DMA:
WARNING: Not all drives support DMA well. For more information, see the documentation
that came with your hard disk.
Matrox Graphics Card – User Guide
39
Windows 98/Me –
1
Click Start # Settings # Control Panel # System (double-click) # Device Manager.
2
Double-click the Disk drives list item to expand it, then double-click the name of the
drive device you’re using.
3
Click Settings, then enable the DMA check box.
4
Click OK # OK # Yes to restart your computer and for changes to take effect.
Windows 2000/XP –
1
Windows 2000 – Click Start # Settings # Control Panel # System (double-click) #
Hardware # Device Manager.
Windows XP – Click Start # Control Panel # Performance and Maintenance # System
# Hardware # Device Manager.
2
Double-click the IDE ATA/ATAPI controllers list item to expand it, then double-click the
name of the appropriate controller.
3
Change each Transfer Mode setting to “DMA if available”.
4
Click OK to accept the changes.
Windows NT 4.0 – Install a DMA driver. For most computers, a DMA driver is available for
Windows NT 4.0 (for example, the “PIIX Bus Master IDE” driver supports many
computers). For more information on how to get this driver, contact your system vendor.
2Cause
1Solution
3Cause
1Solution
Too many programs may be running (using up computer resources).
Close other programs, including memory-resident programs like System Agent.
Your display settings may be too high. As a result, video file playback may not be fully
supported by your Matrox hardware.
Try lowering your display settings. We recommend a 1024 × 768 or lower display resolution
with a 16-bit color palette.
To access display settings:
40
!
Windows 98/Me/2000/XP – Right click your Windows desktop background, then click
Properties # Settings.
!
Windows NT 4.0 – Access the Matrox PowerDesk Settings property sheet (see “Accessing
PowerDesk property sheets”, page 9).
Matrox Graphics Card – User Guide
4Cause
Your Matrox graphics card may be sharing an IRQ (interrupt request)
with another PCI card in your computer (for example, a network
card).
Windows 98/Me – To see if your graphics card is sharing an IRQ:
1Solution
Problem
1Cause
1Solution
2Cause
1Solution
Problem
1Cause
1Solution
1
Click Start # Settings # Control Panel # System (doubleclick) # Device Manager.
2
Look in the list box to see if your Matrox graphics card is
assigned the same IRQ number as another PCI card in your
computer.
Try moving the PCI card to another PCI slot in your computer. For more information, see
the documentation for this card or see your system manual.
Can’t view video
Your display settings may be too high.
Try lowering your display settings (resolution, color palette, and/or refresh rate). For
information on changing display settings, see “Display setup”, page 9.
Under certain conditions, certain video may not be viewable with your secondary display.
Try using your main display instead.
Mouse pointer flickers or disappears when it’s over a video window
You may be using a customized mouse pointer. Windows draws customized mouse pointers
in a way that may cause them to flicker or disappear while they’re over a video window.
Windows 98/Me/2000/XP – Use default Windows mouse pointers:
1
Windows 98/Me/2000 – Click Start # Settings # Control Panel.
Windows XP – Click Start # Control Panel # Printers and Other Hardware.
2Cause
1Solution
2
Double-click the Mouse icon, then click the Pointers tab.
3
In the Scheme box, select (or reselect) “(None)”, then click OK.
You may be viewing digital video with the secondary display of your DualHead-supporting
graphics card. On a secondary display, mouse pointers are drawn in a way that may cause
them to flicker or disappear while they’re over a video window.
View digital video with the main display of your DualHead-supporting graphics card.
Matrox Graphics Card – User Guide
41
DVD
The following troubleshooting items address problems related to DVD. (For general video-related
troubleshooting items, see “Video”, page 39.)
Problem
1Cause
1Solution
Problem
1Cause
1Solution
Problem
DVD video playback is jerky (skipping frames)
Your DVD drive may be too slow.
If your DVD drive supports DMA transfers, enable this feature (see page 39).
Can’t play certain DVD videos
A DVD video may not play back because the region setting on your DVD player doesn’t
match the region code on the DVD-ROM disc. DVD players and videos use region codes to
prevent the playback of video that was intended only for a certain region or market.
To get a copy of a DVD video that’s compatible with the region code of your DVD player,
contact the vendor of that video.
Can’t record DVD video
See “Can’t record video with a video recorder”, page 44.
TV output
The following troubleshooting items are related to TV output support (see “TV output”, page 21).
Problem
TV image is garbled or unusable
(a blank screen, or rolling or overlapping screen images)
1Cause
1Solution
2Cause
42
Your TV or video recorder may not be properly connected.
Make sure your TV or video recorder is properly connected. For more information, see
“Connection setup”, page 21.
Your TV or video recorder may not be properly set up.
1Solution
If a TV is connected to your Matrox graphics card and the TV has a TV/VIDEO switch, set it
to VIDEO. For more information, see your TV manual.
2Solution
If a video recorder is connected to your Matrox graphics card and the video recorder has a
TUNER/LINE switch, set it to LINE. For more information, see your video recorder manual.
Matrox Graphics Card – User Guide
3Cause
1Solution
4Cause
1Solution
Problem
1Cause
1Solution
Matrox software may not be set up for TV output. Particularly, the TV standard selected may
not be correct.
Windows 98/Me/2000/XP or NT 4.0 – See “Software setup”, page 23.
TV output isn’t supported with full-screen DOS display modes (for example, the
information you see before Windows starts) or with standard VGA mode (for example, when
you restart Windows in “safe mode”). Older programs may use these display modes. While
one of these display modes is in use, your TV displays nothing (black).
View the program you’re using with your computer monitor instead of your TV.
Computer text is hard to read with a TV
The resolution of a TV is lower than a typical computer display. As a result, some text may be
harder to read with a TV than with a computer monitor.
Lower your computer display resolution:
Windows 98/Me/2000/XP –
1
Right-click your Windows desktop background, then click Properties # Settings.
2
Move the Screen area (Windows 98/Me/2000) or Screen Resolution (Windows XP)
slider to a lower setting.
3
Click OK to close the dialog box and apply changes.
Windows NT 4.0 –
2Solution
1
Access the Matrox PowerDesk Settings property sheet (see “Accessing PowerDesk
property sheets”, page 9).
2
Move the Display area slider to a lower setting.
3
Click OK to close the dialog box and apply changes.
If you’re using a display area larger than 640 × 480, you can use larger system fonts to make
some text more readable:
Windows 98/Me/2000/XP or NT 4.0 –
1
Windows 98/Me/2000/XP – Right-click your Windows desktop background, then click
Properties # Settings # Advanced # General.
Windows NT 4.0 – Access the Matrox PowerDesk Settings property sheet (see “Accessing
PowerDesk property sheets”, page 9).
Matrox Graphics Card – User Guide
43
2
Under Font size, select Large Fonts.
3
Click OK to close the dialog box and apply changes.
Problem
Poor TV or video recorder image quality
1Cause
Your software TV settings may need adjusting.
1Solution
2Cause
See “Software setup”, page 23.
There may be too many video devices between your video source and destination, or one or
more of the video devices may be degrading the quality of the video signal. Demodulators,
long cables, cable extensions and improper connections can all affect video signal quality.
1Solution
If your video equipment supports it, use S-video connections. For more information, see
“Connection setup”, page 21.
2Solution
Try changing one or more video devices.
3Solution
If possible, use fewer connections. For example, don’t use cable extensions.
3Cause
1Solution
Problem
1Cause
1Solution
Problem
1Cause
1Solution
The image settings on your TV may need adjusting.
Some TVs have an aperture control sometimes called PICTURE. Lowering this setting may
reduce this problem. Reducing your TV’s brightness setting may also improve image quality.
For more information, see your TV manual.
Can’t record video with a video recorder
The video source may be copy protected. Your Matrox product may not let you make copies
of copy-protected video. (Some video sources let you make a copy of a video, but you may
not be able to make a copy of that copy.)
To get copies of a copy-protected video, contact the vendor of the video.
Video appears stretched or squished on a TV
Windows 98/Me/2000/XP – If you’re using the DualHead DVDMax feature to view video
full-screen on your TV, the aspect ratio of a video may not match the aspect ratio of your TV.
Adjust software settings:
1
44
Access the Matrox PowerDesk DualHead property sheet (see “Accessing PowerDesk
property sheets”, page 9).
Matrox Graphics Card – User Guide
2
Click DVDMax Options.
3
Select Preserve aspect ratio.
4
Select the aspect ratio of your TV (4:3 or 16:9 – most TVs are 4:3).
5
Select Detect based on video window size.
6
Click OK or Apply for your changes to take effect.
For more information, see context-sensitive help.
Sound
The following troubleshooting items address problems related to sound cards.
Problem
1Cause
1Solution
2Cause
Sound doesn’t record, video files play back with no sound, or sound output is
distorted or too loud
If the sound problem is with a particular device (for example, TV or speaker), the volume
control on the device itself may need adjusting.
Adjust the volume control on the device itself.
Audio cables may be loose or incorrectly wired.
1Solution
Make sure your sound card cables are properly connected (see “Connect audio output”, page
23).
3Cause
Your sound card’s Windows software settings may be incorrect. Specifically, input or output
may be disabled, or volume levels may be too low or too high.
1Solution
Windows 98/Me/2000/XP or NT 4.0 – Make sure your sound card’s Windows software
settings are correct.
1
Double-click the speaker icon (
or
) on the Windows taskbar.
If you don’t see the speaker icon:
Windows 98/Me/2000 or NT 4.0 –
a
Click Start # Settings # Control Panel.
b
Double-click the Multimedia or Sounds and Multimedia icon.
c
Enable the “Show volume control on the taskbar” check box.
d
Click OK.
e
Double-click the speaker icon on the taskbar.
Matrox Graphics Card – User Guide
45
Windows XP –
a
Click Start # Control Panel # Sound, Speech and Audio Devices # Sounds and
Audio Devices.
b
Enable the “Place volume icon in the taskbar” check box.
c
Click OK.
d
Double-click the speaker icon on the taskbar.
2
Click Options # Properties.
3
Click the Recording button, enable all check boxes in the list box, then click OK.
4
For the Line In and/or Microphone controls, make sure the Volume slider
levels are okay (if you’re not sure, try half level), and the appropriate Select
check box is enabled.
5
Click Options # Properties.
6
Click the Playback button, enable all check boxes in the list box, then click
OK.
7
For the Master, Line, Aux, and/or Wave controls, make sure the Volume sliders are at onequarter to one-half levels (if you’re not sure, try half level), and the Mute check boxes are
cleared.
8
Close the dialog box.
Note: Depending on your sound driver, certain labels may be different. For example,
Line In may be labeled Line.
4Cause
1Solution
46
The problem may be specific to the sound card you have.
For more information, see your sound card manual.
Matrox Graphics Card – User Guide
Display information
Notes
!
Your Matrox graphics card is 100% VGA compatible and supports all VESA standards:
VBE 2.0 (Super VGA modes), DPMS (energy saving), and DDC-2B (Plug-and-Play
monitor).
!
Matrox graphics cards that can support a secondary display have the Matrox DualHead
feature.
!
The secondary display of your graphics card only supports a 16- or 32-bit color palette.
!
3D acceleration is only available with a 16- or 32-bit color palette.
!
The display resolutions available depend on your Matrox graphics card, display driver
and software monitor settings. Different software monitor settings have different
resolutions available to them. With your software monitor settings, some of the
resolutions listed in this section may not be available, or resolutions not listed in this
section may be available. For more information on software monitor settings with
Windows 98/Me/2000/XP or NT 4.0, see “Monitor setup”, page 9.
!
Many Plug-and-Play monitors don’t automatically report if they’re capable of 1152 ×
864, or 1600 × 1200 and higher display resolutions. To use these resolutions, or higher
refresh rates than those reported by the monitor, you can use the Matrox monitor
selection method. To use Matrox monitor settings with Windows 98/Me/2000/XP or NT
4.0, see “Monitor setup”, page 9.
!
The maximum refresh rates listed in this section have been rounded and are based on a
monitor with a maximum horizontal refresh rate of 130 kHz. Depending on your
monitor, refresh rate capabilities may vary. For information on the capabilities of your
monitor, see your monitor documentation.
!
If you’re using BNC connectors with a Plug-and-Play monitor, the Plug-and-Play feature
of your monitor can’t be used. To use the Plug-and-Play feature of your monitor, instead
of the BNC connectors, use the 15-pin connector at the back of your monitor.
!
In multi-display mode (see “DualHead Multi-Display setup”, page 10), each monitor has
its own monitor settings (refresh rates).
!
If you’re using two digital monitors at the same time (LFH-60 cards only), your Matrox
hardware uses the same display resolution for both your monitors. If you select different
resolutions for your displays, one of your display may use only a portion of the screen
(the rest of the screen will be black). To avoid having only a portion of the screen used,
we recommend you select the highest display resolution available. The highest display
Matrox Graphics Card – User Guide
47
resolution available is the highest resolution supported by both monitors. If one of your
monitors supports a higher resolution, it may use display scaling to fill the entire screen.
For more information on what your monitors support, see their documentation.
!
You may experience problems viewing certain types of video (for example, DVD video).
If you experience this problem, try lowering your display settings (resolution, color
palette, and/or refresh rate). If you’re having problems viewing video with your
secondary display, try using your main display instead. For information on changing
display settings, see “Display setup”, page 9.
Maximum display resolution
Aspect ratio
Main display*
Secondary display*
4:3/5:4 (traditional)
2048 × 1536
1600 × 1200
16:9/16:10 (wide)
1920 × 1200
1600 × 1024
* With digital monitors, the maximum display resolution is 1280 × 1024.
Maximum vertical refresh rate (Hz) *
Aspect ratio
4:3/5:4
(traditional)
16:9/16:10
(wide)
Display
resolution
Main display
(360 MHz RAMDAC)
Secondary display†
(230 MHz RAMDAC)
640 × 480
200
200
800 × 600
200
200
1024 × 768
160
160
1152 × 864
140
140
1280 × 1024
120
120
1600 × 1200
100
85
1800 × 1440
85
—
1920 × 1440
85
—
2048 × 1536
85
—
856 × 480
200
200
1280 × 720
160
140
1600 × 1024
120
90
1920 × 1080
110
—
1920 × 1200
100
—
* Based on a monitor with a maximum horizontal refresh rate of 130 kHz
† Maximum refresh rates are attainable when using 8- or 16-bit color palettes.
Maximums may not be attainable at the highest display resolutions with a 24- or 32-bit color palette.
48
Matrox Graphics Card – User Guide
Maximum horizontal refresh rate (kHz) *
Aspect Ratio
4:3/5:4
(traditional)
16:9/16:10
(wide)
Display
resolution
Main display
(360 MHz RAMDAC)
Secondary display†
(230 MHz RAMDAC)
640 × 480
130
130
800 × 600
130
130
1024 × 768
130
130
1152 × 864
130
130
1280 × 1024
130
120
1600 × 1200
130
107
1800 × 1440
130
—
1920 × 1440
130
—
2048 × 1536
130
—
856 × 480
130
130
1280 × 720
130
110
1600 × 1024
130
90
1920 × 1080
130
—
1920 × 1200
130
—
* Based on a monitor with a maximum horizontal refresh rate of 130 kHz
† Maximum refresh rates are attainable when using 8- or 16-bit color palettes.
Maximums may not be attainable at the highest display resolutions with a 24- or 32-bit color palette.
Supported VESA modes (main display)
In the table below, VESA modes supported by your Matrox graphics card are indicated by a VESA mode
number. Many Super VGA DOS programs use VESA modes.
Display
resolution
16 colors
256 colors
32 K colors
64 K colors
16 M colors
640 × 400
—
100
—
—
—
640 × 480
(VGA)
101
110
111
112
800 × 600
102
103
113
114
115
1024 × 768
—
105
116
117
118
1280 × 1024
—
107
119
11A
11B
Matrox Graphics Card – User Guide
49
Hardware information
Features
Millennium G550
Matrox G550
Graphics chip
3D features
(256-bit DualBus)
VCQ2 (Vibrant Color Quality2), environment-mapped bump mapping, stencil buffering,
anisotropic filtering, bilinear filtering, trilinear filtering, alpha blending, anti-aliased vectors,
vertex fogging, table fogging, specular highlighting, 16-bit Z-buffering, 32-bit Z-buffering, single
buffering, double buffering, triple buffering, texture mapping, MIP mapping, Gouraud shading
Main RAMDAC
360 MHz
Secondary RAMDAC
230 MHz
Memory
16 MB or 32 MB
Memory type
DDR (Double Data Rate) SDRAM
%
DualHead*
TV output†
%
(Composite video and
S-video, NTSC and PAL)
Card type
AGP 2× and 4× compatible
Form factor
ATX or low-profile
* For Matrox products with a single connector, DualHead is supported with a dual-monitor cable (see “Connection setup”, page 4).
† See “TV output”, page 21.
Environmental specifications
!
Minimum/maximum ambient operating temperatures: 0 to 55º C
!
Minimum/maximum storage temperature: -40 to 75º C
!
Maximum altitude for operation: 3,000 meters
!
Maximum altitude for transport: 12,000 meters
!
Operating humidity: 20 to 80% relative humidity (non-condensing)
!
Storage humidity: 5 to 95% relative humidity (non-condensing)
!
Estimated MTBF (Mean Time Before Failure): 19 years – for the model with the lowest estimated MTBF
under normal working conditions
!
Power consumption: ~11.4 W (PCB: 7012-02; Main display: 1600 × 1200, 16 bits, 92 Hz; Secondary display: 1600 ×
1200, 16 bits, 85 Hz)
50
Matrox Graphics Card – User Guide
Digital monitor information (certain models only)
!
TMDS (Transition Minimized Differential Signaling) encoding based on the Silicon Image PanelLink
standard*
!
DDWG (Digital Display Working Group) compliant DVI connector
!
EDID (Extended Display Identification Data) 1.2, 1.3 (without the extended data block), and 2.0 support
* While using two digital monitors at the same time, certain limitations may apply. For more information, see page 47.
Maximum card dimensions for ATX cards
6.6 in. / 16.77 cm
3.15 in. / 8.00 cm
Matrox Graphics Card – User Guide
51
Maximum card dimensions for low-profile cards
6.6 in. / 16.77 cm
2.54 in. / 6.45 cm
Pinouts for analog (HD-15) connector
5
10
15
Pin
52
1
6
11
Signal
Pin
Signal
Pin
Signal
1
Analog red output
6
Ground
11
Not connected
2
Analog green output
7
Ground
12
SDA (DDC)
3
Analog blue output
8
Ground
13
TTL horizontal sync
4
Not connected
9
+5 V (DDC)
14
TTL vertical sync
5
Ground
10
Ground
15
SCL (DDC)
Matrox Graphics Card – User Guide
Pin usage with Matrox TV output adapter (see “TV output”, page 21)
5
10
15
1
6
11
Pin
Signal
1
Composite video
Pin
Signal
Pin
Signal
6
Ground
11
Not connected
2
Y (S-video)
7
Ground
12
Shorted with 15 by adapter
3
C (S-video)
8
Ground
13
Not used by adapter
4
Not connected
9
Not used by adapter
14
Not used by adapter
5
Ground
10
Ground
15
Shorted with 12 by adapter
Signal
Pin
Signal
Pin usage for a digital (DVI-I) connector
1
8 C1
17
24 C3
C2
9
C4
C5
Pin
Signal
Pin
1
TMDS data 2–
9
TMDS data 1–
17
TMDS data 0–
2
TMDS data 2+
10
TMDS data 1+
18
TMDS data 0+
3
TMDS data 2/4 shield
11
TMDS data 1/3 shield
19
TMDS data 0/5 shield
4
TMDS data 4–
12
TMDS data 3–
20
TMDS data 5–
5
TMDS data 4+
13
TMDS data 3+
21
TMDS data 5+
6
DDC clock
14
+5 V power
22
TMDS clock shield
23
TMDS clock+
24
TMDS clock–
C5
Analog ground
(Analog R, G, & B return)
7
DDC data
15
Ground (for +5 V, Hsync, &
VSync)
8
Analog vertical sync
16
Hot plug detection
C1
Analog red
C3
Analog blue
C2
Analog green
C4
Analog horizontal sync
Matrox Graphics Card – User Guide
53
Pin usage with an analog dual-monitor adapter (DVI-I to HD-15)
1
8 C1
17
24 C3
C2
9
C4
C5
Pin
Signal
Pin
Signal
1
Signal
TMDS data 2–
9
TMDS data 1–
17
TMDS data 0–
2
TMDS data 2+
10
TMDS data 1+
18
TMDS data 0+
3
TMDS data 2/4 shield
11
TMDS data 1/3 shield
19
TMDS data 0/5 shield
4
Analog red (2)
12
TMDS data 3–
20
Analog blue (2)
5
Analog horizontal sync (2)
13
TMDS data 3+
21
DDC Clock (2)
6
DDC clock (1)
14
+5 V power
22
TMDS clock shield
7
DDC data (1)
15
Ground (for +5 V, Hsync, &
VSync)
23
TMDS clock+
8
Analog vertical sync (1)
16
Hot plug detection
24
TMDS clock–
C1
Analog red (1)
C3
Analog blue (1)
C5
Analog ground
(Analog R, G, & B return) (1)
C2
Pin
Analog green (1)
C4
Analog horizontal sync (1)
Pin usage for a digital (DVI-D) connector (dual-monitor cable)
1
8
17
24
9
Pin
54
Signal
Pin
Signal
Pin
Signal
1
TMDS data 2–
9
TMDS data 1–
17
TMDS data 0–
2
TMDS data 2+
10
TMDS data 1+
18
TMDS data 0+
3
TMDS data 2/4 shield
11
TMDS data 1/3 shield
19
TMDS data 0/5 shield
4
TMDS data 4–
12
TMDS data 3–
20
TMDS data 5–
5
TMDS data 4+
13
TMDS data 3+
21
TMDS data 5+
6
DDC clock
14
+5 V power
22
TMDS clock shield
7
DDC data
15
Ground (for +5 V, Hsync, &
VSync)
23
TMDS clock+
8
Not connected
16
Hot plug detection
24
TMDS clock–
Matrox Graphics Card – User Guide
Pin usage for an LFH-60 connector
15
1
16
45
30
31
46
Secondary display (2/4)
Main display (1/3)
Secondary
display
(2/4)
60
Main display
(1/3)
Pin
Signal
Pin
Signal
Pin
Signal
Pin
Signal
1
Ground
24
Not connected
31
TMDS data1+ *
54
Ground
2
Analog red output
25
Not connected
32
TMDS data1– *
55
VSYNC
3
Analog blue output
26
Not connected
33
TMDS clock data+ *
56
HSYNC
27
TMDS
data2– *
34
TMDS clock
data– *
57
Ground
TMDS
data2+ *
35
Not connected
58
Not connected
TMDS
data0– *
36
Hot plug
59
Analog green output
data0+ *
4
5
6
Ground
5V Power
SCL (DDC)
28
29
detection *
7
SDA (DDC)
30
TMDS
37
Not connected
60
Ground
8
Reserved
23
Reserved
38
Reserved
53
Reserved
9
SDA (DDC)
16
TMDS data0+ *
39
Not connected
46
Ground
10
SCL (DDC)
17
TMDS data0– *
40
Hot plug detection *
47
Analog green output
11
5V Power
18
TMDS data2+ *
41
Not connected
data2– *
12
Ground
19
TMDS
13
Analog blue output
20
Not connected
14
15
Analog red output
Ground
21
22
Not connected
Not connected
48
Not connected
42
TMDS clock
data –*
49
Ground *
43
TMDS clock data+*
44
45
50
HSYNC
TMDS
data1–*
51
VSYNC
TMDS
data1+*
52
Ground
* Only for Matrox products supporting digital monitors
Matrox Graphics Card – User Guide
55
Customer support
Matrox Web and FTP sites
Matrox is on the Internet with a World Wide Web (WWW) and File Transfer Protocol (FTP) site. Our
Web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Our FTP site contains current drivers for Matrox products.
You can download drivers using the Internet FTP site. You can access our FTP server independently,
or from the Matrox Web site.
Our address for Matrox Graphics Inc. is:
WWW;
www.matrox.com/mga
FTP;
ftp.matrox.com/pub/mga/
Send questions or comments regarding the site to:
e-mail;
webmaster@matrox.com
If you have a problem
If you have a problem, we recommend that you follow the procedure below for the quickest results.
56
1
Contact your dealer – This is usually the quickest and most effective method of technical
assistance. Your dealer is local and may be familiar with your complete system. In the
case of hardware warranty assistance, the product must be returned to the dealer, who
will return it to Matrox.
2
If your Matrox product was provided by your computer manufacturer, contact this
manufacturer. For contact information, see your computer documentation or contact
the vendor.
3
Direct Matrox Technical Assistance – If you still can’t resolve a problem (and your
Matrox product wasn’t provided by your computer manufacturer), you can get direct
technical assistance four ways:
"
Call Technical Support (Canada) at 514-685-0270. For residents of Quebec only, call
514-822-6330.
"
Visit our technical support Web site at
www.matrox.com/mga/support/tech_support/home.cfm.
"
Visit our technical support forum at
www.matrox.com/mga/support/forum/agree.cfm.
Matrox Graphics Card – User Guide
"
Write a letter to Graphics Customer Support at our Corporate Headquarters. The
address is:
Matrox Graphics Inc., 1055 St. Regis Blvd., Dorval, QC, Canada, H9P 2T4.
Information we need
Please give a complete description of the problem, and include:
!
Matrox card serial number, model number, revision number, BIOS number, driver type
and version, and memory address at which the Matrox card is installed.
!
Computer brand name, system BIOS manufacturer and version number or date, bus
type, model, processor speed, and amount of memory.
!
Monitor brand and model name.
!
Operating system and version – if you’re using a memory manager, its brand and version.
Also, list any memory-resident programs in use.
!
If you’re using a network card, its brand and version.
!
Brand and model of any other cards and devices installed on your system.
Program specific problems
If a problem appears with a specific program, please give us the following information:
!
Display settings (color palette, display resolution, and so on) applied when the problem
occurs.
!
Program name and version. Name any add-on packages you’re using.
!
If possible, take note of the file and segment address that caused the problem.
!
Detailed steps known to cause the bug, so we can reproduce it.
Matrox Graphics Card – User Guide
57
Where to get information
For display information:
!
Windows 98/Me/2000/XP or NT 4.0 – Access the Information property sheet (see
“Accessing PowerDesk property sheets”, page 9).
For system information:
!
Windows 98/Me/2000 – Right-click the My Computer icon on your Windows desktop
background, then click Properties.
!
Windows 98/Me/2000 – Click Start # Programs # Accessories # System Tools #
System Information.
!
Windows NT 4.0 – Click Start # Administrative Tools (Common) # Windows NT
Diagnostics.
58
!
Windows XP – Click Start # Control Panel # Performance and Maintenance # System.
!
Windows XP – Click Start # All Programs # Accessories # System Tools # System
Information.
Matrox Graphics Card – User Guide
Warranty
A. Limited Warranty Statement
1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase that
Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and
workmanship for a period of three (3) years from the date of purchase. This warranty applies only to the original enduser purchaser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated below.
2. Matrox’s limited warranty covers only those defects which arise as a result of normal use of the hardware and does
not apply to any:
a. improper or inadequate maintenance;
b. incompatibilities due to the user’s hardware or software applications with or in which the Matrox product interfaces;
c. product of a special or custom-made nature;
d. unauthorized modification or misuse;
e. improper installation, misapplication or negligence;
f. operation outside the product’s environmental specifications;
g. improper site preparation or maintenance;
h. software;
i. other causes that do not relate to a product defect;
j. defects or damage suffered as a result of force majeure (including theft);
k. defects or damage suffered as a result of normal wear and tear; and/or
l. stolen goods.
3. If Matrox receives, during the applicable warranty period, notice of a defect in a warranted hardware product and the
defective Matrox product in question, Matrox shall at its sole option, either repair or replace the product, and shall
return the repaired product or a replacement product within a reasonable delay. The replacement product may not
be new, provided that it has functionality at least equal to that of the product being replaced.
4. This warranty is valid in any country where Matrox hardware products are distributed by Matrox or its authorized
dealers.
5. This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other rights
which vary from state to state in the United States, from province to province in Canada, and from country to country
elsewhere in the world.
B. Limitations of Warranty
1. NEITHER MATROX NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND,
WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO MATROX PRODUCTS. MATROX SPECIFICALLY
DISCLAIMS (and the customer, by accepting the Matrox product, specifically accepts such disclaimer and waives)
ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR OR INTENDED PURPOSE OR USE AND
THE WARRANTY AGAINST LATENT DEFECTS, WITH RESPECT TO THE HARDWARE AND/OR SOFTWARE.
MATROX FURTHER DISCLAIMS ANY WARRANTY THAT MATROX PRODUCTS, IN WHOLE OR IN PART, WILL BE
FREE FROM INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS.
2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer
purchases the Matrox product, this Limited Warranty Statement shall be deemed modified to be consistent with such
local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the consumer.
3. To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the customer’s sole
and exclusive remedies.
Matrox Graphics Card – User Guide
59
C. Limitations of Liability
1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT, IN NO
EVENT SHALL MATROX BE LIABLE FOR:
a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages, whether
based on contract, tort, delict or any other legal theory and whether advised of the possibility of such damages;
and/or
b. damages arising from the loss of use, data, production revenue and/or profit of in connection with the Matrox
product or any business interruption.
2. Without prejudice to the foregoing, any liability of Matrox for any breach of warranty shall be limited to the amount
paid by the customer for the defective hardware in question.
3. To the extent allowed by local law, Matrox’s entire liability and the customer’s exclusive remedy shall be the repair or
replacement of any defective product during the warranty period. Matrox does not offer any other warranty with
respect to Matrox hardware or software or any other hardware or software.
4. Customer shall be responsible for all applicable taxes, duties and customs fees on any replacement unit, as well as
all transport, insurance, storage and other charges incurred on all returned products.
D. Obtaining Service
1. Verify that your Matrox product was installed and configured according to the information in its accompanying
documentation.
2. Read the “Troubleshooting” information included with the Matrox product to see if you can solve the problem yourself.
3. If you are still experiencing difficulties, please contact your dealer where you purchased your Matrox product.
4. If you must return a Matrox product, leave the configuration as it was when you were using it, and leave all
identification stickers on the product. Pack the product in its original box and return to your Matrox dealer where the
product was purchased, together with your proof of purchase. Your Matrox dealer will return the product for you.
Alternatively, if this first option is unavailable to you, you may contact the Matrox Technical Support group who will
issue an Return Merchandise Authorization (RMA) number, upon receipt of adequate proof of purchase, and inform
you of shipping instructions. DO NOT RETURN THE PRODUCT TO MATROX WITHOUT MATROX’S RMA NUMBER
AND EXPRESS AUTHORIZATION.
E. General
This limited warranty shall be governed by the laws of the Province of Quebec, Canada and the federal laws of Canada
applicable therein and the courts of the Province of Quebec shall have exclusive jurisdiction to hear and decide any
dispute instituted by the customer in connection with this limited warranty; the customer waives, by accepting the
product, its rights to institute proceedings in connection with this warranty against Matrox in any jurisdiction other than
Quebec.
60
Matrox Graphics Card – User Guide
Software license agreement
Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are
reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations.
1. The license is for the original purchaser only, and is not transferable without written permission of Matrox.
2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser. You
may not use the Software on more than a single computer, even if you own or lease more than one computer, without
written consent of Matrox.
3. The original purchaser may make back-up copies of the Software for his or her own use only, subject to the use
limitations of this license.
4. The original purchaser may not engage in, nor permit third parties to engage in, any of the following:
• Providing or disclosing the Software to third parties.
• Providing use of the Software in a computer service business, network, time-sharing, multiple CPU or multi-user
arrangement to users who are not individually licensed by Matrox.
• Making alterations or copies of any kind in the Software (except as specifically permitted above).
• Attempting to unassemble, de-compile or reverse engineer the Software in any way.
• Granting sublicenses, leases, or other rights in the Software to others.
• Making copies, or verbal or media translations, of the user’s guide.
• Making telecommunication data transmissions of the Software.
Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original Purchaser.
Upon termination, for any reason, all copies of the Software must be immediately returned to Matrox, and the Original
Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation or default.
Limited warranty
Matrox warrants to you, for a period of ninety (90) days normal use from your date of purchase, that:
1. The CD/disks on which the software is furnished and the documentation are not defective.
2. The Software is properly recorded upon the CD/disks included.
3. The documentation is substantially complete and contains all the information Matrox deems necessary to use the
software.
4. The Software functions substantially as described in the documentation.
Matrox’s entire liability and your exclusive remedy shall be the replacement of any CD/Disks or documentation not
meeting these warranties, which is returned to Matrox or an authorized dealer, together with a copy of your paid receipt.
The above is the only warranty of any kind, either express or implied, including, but not limited to the implied warranties
of merchantability and fitness for a particular use that is made by Matrox on this Licensed Software. In no event shall
Matrox be liable to you or to any third party for consequential, special, indirect or incidental damages which you may
incur as a result of using the licensed software, including, but not limited to, loss of data, or information of any kind which
you may experience.
Matrox Graphics Card – User Guide
61
Index
A
57
19
address, Matrox
Adobe Acrobat
AGP
3
B
H
S
hardware
acceleration 35
information 50–55
installation 2–3
software
installation 8
setup 9–12
HeadCasting
sound output
23
20
T
BIOS
15, 30, 32
BNC monitor connection
bus mastering
I
technical assistance
16, 28
29
C
installation
hardware 2–3
software 8
IRQ
15, 19, 31
connectors 4, 8, 20
customer support 56–58, 59–60
29, 30
CD-ROM, Matrox
D
DDC
10
DirectX
31
display
modes 21
primary 15, 32
47–49
10, 41, 44, 47
display information
DualHead
E
monitor
connection setup 4–7
connectors 52
settings 9–10, 15–18, 28
multi-display
mode 9, 11, 14, 17, 35
setup 10–11
O
3, 14
PCI
PDF
F
TV output
adapter 21
connection setup 21–23
display modes 43
software setup 23–24
troubleshooting 42–45
U
unified display driver
P
expansion slots
10, 17
V
VESA
3
19
10
PowerDesk 9, 12, 26
property sheets 9
34
VGA
10, 47, 49
2, 47, 49
W
Plug-and-Play
FTP, Matrox
62
M
online documentation
56
troubleshooting 13–19
DVD 42
graphics 25–37
sound 45–46
TV output 42–45
video 39–41
56
Matrox Graphics Card – User Guide
2, 3, 4, 9, 16, 21, 27, 39
59–60
Web, Matrox 56
warning
warranty
Thank you for choosing Matrox
Please register online (www.matrox.com/mga/registration/home.cfm) to be eligible
for customer support, new product announcements, and information on special offers
and upcoming events.
USA
FCC Compliance Statement
Remark for the Matrox hardware products supported by this guide These devices have been tested
and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures: • Reorient or relocate the receiving antenna • Increase the separation
between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected • Consult the dealer or an experienced radio/TV technician for help.
WARNING Changes or modifications to this unit not expressly approved by the party responsible for the compliance
could void the user’s authority to operate this equipment. The use of shielded cables for connection of the monitor to
the card is required to meet FCC requirements.
Declaration of conformity of a Class B digital device according to the FCC rules
We, the Responsible Party Matrox, 1075 Broken Sound Parkway, Boca Raton, FL 33487 • Telephone: (561) 9899626 • Attention: Conformity Group Matrox
Declaration The Matrox hardware products supported by this guide comply with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) these devices may not cause harmful interference, and (2) these devices
must accept any interference received, including interference that may cause undesired operation. Any question
regarding this declaration should be forwarded to the above coordinates.
CANADA
(English) Industry Canada Compliance Statement
Remark for the Matrox hardware products supported by this guide These digital devices do not exceed the Class
B limits for radio noise emission from digital devices set out in the Radio Interference Regulation of Industry Canada.
(Français) Conformité avec les exigences du ministère de l’Industrie Canada
Remarque sur les produits matériels Matrox couverts par ce guide Ces appareils numériques n’émettent aucun
bruit radioélectrique dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le
Règlement sur le brouillage radioélectrique édicté par Industrie Canada.
JAPAN
VCCI Compliance Statement
Remark for the Matrox hardware products supported by this guide These are Class B products based
on the standard of the Voluntary Control Council for Interference from Information Technology Equipment
(VCCI). If these are used near a radio or television receiver in a domestic environment, they may cause radio interference.
Install and use the equipment according to instructions in the manual.
EUROPE
(English) European user ’s information – Declaration of Conformity
Remark for the Matrox hardware products supported by this guide These devices comply with EC
Directive 89/336/EEC for a Class B digital device. They have been tested and found to comply with
EN55022/CISPR22 and EN55024/CISPR24. In a domestic environment these products may cause radio interference in
which case the user may be required to take adequate measures.To meet EC requirements, shielded cables must be
used to connect the monitor and other peripherals to the card. These products have been tested in a typical class B
compliant host system. It is assumed that these products will also achieve compliance in any class B compliant system.
(Français) Informations aux utilisateurs Européens – Déclaration de conformité
Remarque sur les produits matériels Matrox couverts par ce guide Ces unités sont conformes à la directive
communautaire 89/336/EEC pour les unités numériques de classe B. Les tests effectués ont prouvé qu’elles sont
conformes aux normes EN55022/CISPR22 et EN55024/CISPR24. Le fonctionnement de ces produits dans un
environnement résidentiel peut causer des interférences radio, dans ce cas l’utilisateur peut être amené à prendre les
mesures appropriées. Pour respecter les impératifs communautaires, les câbles de connexion entre le moniteur ou
autres périphériques et la carte doivent être blindés. Ces produits ont été testés dans un système hôte typique
compatible classe B. On suppose qu’ils présenteront la même compatibilité dans tout système compatible classe B.
(Deutsch) Information für europäische Anwender – Konformitätserklärung
Anmerkung für die Matrox Hardware-Produktunterstützung durch dieses Handbuch Diese Geräte entsprechen
EC Direktive 89/336/EEC für ein digitales Gerät Klasse B. Sie wurden getestet und entsprechen demnach
EN55022/CISPR22 und EN55024/CISPR24. In einer Wohnumgebung können diese Produkte Funkinterferenzen
erzeugen, und der Benutzer kann genötigt sein, entsprechende Maßnahmen zu ergreifen. Um EG-Anforderungen zu
entsprechen, müssen zum Anschließen des Monitors und anderer Peripheriegeräte an die Karte abgeschirmte Kabel
verwendet werden. Diese Produkt wurden in einem typischen, der Klasse B entsprechenden, Host-System getestet. Es
wird davon ausgegangen, daß diese Produkte auch in jedem Klasse B entsprechenden System entsprechend
funktionieren.
(Italiano) Informazioni per gli utenti europei – Dichiarazione di conformità
Nota per i prodotti hardware Matrox supportati da questa guida Questi dispositivi sono conformi alla direttiva CEE
89/336/EEC relativamente ai dispositivi digitali di Classe B. Sono stati provati e sono risultati conformi alle norme
EN55022/CISPR22 e EN55024/CISPR24. In un ambiente domestico, questi prodotti possono causare radiointerferenze,
nel qual caso all’utente potrebbe venire richiesto di prendere le misure adeguate. Per soddisfare i requisiti CEE, il
monitor e le altre periferiche vanno collegati alla scheda grafica con cavi schermati. Questi prodotti sono stati provati in
un tipico sistema host conforme alla classe B. Inoltre, si dà per scontato che questi prodotti acquisiranno la conformità
in qualsiasi sistema conforme alla classe B.
(Español) Información para usuarios europeos – Declaración de conformidad
Observación referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos
cumplen con la directiva de la CE 89/336/EEC para dispositivos digitales de Clase B. Dichos dispositivos han sido
sometidos a prueba y se ha comprobado que cumplen con las normas EN55022/CISPR22 y EN55024/CISPR24. En
entornos residenciales, estos productos pueden causar interferencias en las comunicaciones por radio; en tal caso el
usuario deberá adoptar las medidas adecuadas. Para satisfacer las disposiciones de la CE, deberán utilizarse cables
apantallados para conectar el monitor y demás periféricos a la tarjeta. Estos productos han sido sometidos a prueba en
un típico sistema anfitrión que responde a los requisitos de la clase B. Se supone que estos productos cumplirán
también con las normas en cualquier sistema que responda a los requisitos de la clase B.
FRANCE
Avertissement sur l’épilepsie
À lire avant toute utilisation d’un jeu vidéo par vous-même ou votre enfant Certaines personnes sont
susceptibles de faire des crises d’épilepsie ou d’avoir des pertes de conscience à la vue de certains types de lumières
clignotantes ou d’éléments fréquents dans notre environnement quotidien. Ces personnes s’exposent à des crises
lorsqu’elles regardent certaines images télévisées ou qu’elles jouent à certains jeux vidéo. Ces phénomènes peuvent
apparaître alors même que le sujet n’a pas d’antécédent médical ou n’a jamais été confronté à une crise d’épilepsie.
Si vous-même ou un membre de votre famille avez déjà présenté des symptômes liés à l’épilepsie (crise ou perte de
conscience) en présence de stimulations lumineuses, veuillez consulter votre médecin avant toute utilisation.
Nous conseillons aux parents d’être attentifs à leurs enfants lorsqu’ils jouent avec des jeux vidéo. Si vous-même ou votre
enfant présentez un des symptômes suivants: vertige, trouble de la vision, contraction des yeux ou des muscles, perte
de conscience, trouble de l’orientation, mouvement involontaire ou convulsion, veuillez immédiatement cesser de jouer
et consultez un médecin.
Précautions à prendre dans tous les cas pour l’utilisation d’un jeu vidéo • Ne vous tenez pas trop près de
l’écran. • Jouez à bonne distance de l’écran de TV et aussi loin que le permet le cordon de raccordement. • Utilisez de
préférence les jeux de vidéo sur un écran de petite taille. • Évitez de jouer si vous êtes fatigué ou si vous manquez de
sommeil. • Assurez-vous que vous jouez dans une pièce bien éclairée. • En cours d’utilisation, faites des pauses de dix
à quinze minutes toutes les heures.
MACROVISION
(English) A. Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216, 4,819,098, and 4,907,093 licensed for limited
viewing uses only. B. This product incorporates copyright protection technology that is protected by method claims
of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners.
Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home
and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or
disassembly is prohibited.
(Français) A. Demande de numéros de brevet aux États-Unis 4,631,603, 4,577,216, 4,819,098 et 4,907,093 avec
licence pour des utilisations limitées d’affichage uniquement. B. Ce produit bénéficie d’une technologie de protection
de droits d’auteur mis en œuvre par des demandes de brevets américains et d’autres droits de propriété intellectuelle
de Macrovision Corporation et d’autres propriétaires de droits. L’utilisation de cette technologie de protection de droits
d’auteur doit être autorisée par Macrovision Corporation, et est destinée à des utilisations domestiques ou de
consultation limitée autorisées par Macrovision Corporation. L’ingénierie à rebours ou le désassemblage est interdit.
(Deutsch) A. Patentansprüche für Geräte mit US-Patentnummern 4.631.603, 4.577.216, 4.819.098 und 4.907.093, die
nur für eingeschränkte Anzeigen lizenziert sind. B. Dieses Produkt enthält urheberrechtlich geschützte Technologie,
die durch Patentansprüche bestimmter US-Patente und andere geistige Eigentumsrechte der Macrovision Corporation
und anderen Eigentümern von Rechten geschützt sind. Die Verwendung dieser urheberrechtlich geschützten
Technologie muß von der Macrovision Corporation genehmigt werden und darf nur zum Abspielen für private Zwecke
und anderen Einschränkungen unterliegende Zwecke eingesetzt werden, sofern keine Genehmigung für andere
Zwecke von Macrovision vorliegt. Reverse Engineering und Disassemblieren ist untersagt.
(Italiano) A. Diritti di brevetto USA n. 4,631,603, 4,577,216, 4,819,098 e 4,907,093 in licenza solamente per la
visualizzazione limitata. B. Questo prodotto incorpora una tecnologia per la protezione dei diritti d’autore che è
coperta da brevetti USA e da altri diritti di proprietà intellettuale detenuti da Macrovision Corporation e da altri titolari.
L’utilizzo di questa tecnologia di protezione dei diritti d’autore deve essere autorizzato da Macrovision Corporation, ed
è intesa solamente per la visione casalinga ed altri utilizzi limitati salvo diversa autorizzazione di Macrovision
Corporation. È proibito il disassemblaggio o procedimenti di reverse engineering.
(Español) A. Aparato patentado en los EE.UU. con los números siguientes. 4,631,603, 4,577,216, 4,819,098 y
4,907,093 con licencia para visualización limitada únicamente. B. Este producto incorpora una tecnología de
protección por Copyright mediante la demanda de ciertas patentes en los EE.UU. y otros derechos de propiedad
intelectual de Macrovision Corporation y otros propietarios de los derechos. La utilización de esta tecnología de
protección por Copyright debe ser autorizada por Macrovision Corporation y está destinada a su utilización doméstica
y otras formas de visualización limitada, a menos que Macrovision Corporation exprese lo contrario. Está prohibida la
utilización de técnicas de ingeniería inversa y el desmontaje.
Copyright © 2002 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle
Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos.
Trademarks • Marques déposées • Warenzeichen
• Marchi registrati • Marcas registradas
Matrox Electronic Systems Ltd. /
Matrox Graphics Inc. ........................................................... DualHead®, Matrox®, Matrox Mystique®, Rainbow Runner®,
CenterWINDOW™, DeskNav™, Desktop Navigator™,
DVDMax™, HeadCasting™, Matrox G400™, Matrox G450™,
Matrox G550™, Matrox HD Benchmark™, Matrox Marvel™,
Matrox MED2mp™, Matrox Millennium™, Matrox MMS™,
Matrox Multi-Monitor Series™, Matrox MultiDesk™, Matrox
PowerDesk™, Matrox Quick Connect™, MaxVIEW™, MGA™,
MGA-G100™, MGA-G200™, Productiva™, QuickDesk™, MGA
PowerDesk™, PanEND™, PanHOME™, PanLOCK™,
PC-VCR™, PC-VCR Remote™, PixelTOUCH™
Adobe Systems Inc. ........................................................... Acrobat®, Adobe®
Apple Computer, Inc............................................................ Apple®, QuickTime®
Digimask Ltd........................................................................ Digimask™, DMK™
Dolby Laboratories, Inc. ...................................................... Dolby®, Dolby Digital®
Eastman Kodak Company .................................................. Kodak Precision™
Intel Corporation.................................................................. Intel®, Indeo®, MMX™, Pentium®
International Business Machines Corporation .................... IBM®, OS/2®, PowerPC®, VGA®
LIPSinc................................................................................. LIPSinc™, HeadFone™
Macrovision Corporation ..................................................... Macrovision™
Microsoft Corporation.......................................................... ActiveMovie™, ActiveX™, Direct3D®, DirectDraw®,
DirectShow™, DirectVideo™, DirectX™, Microsoft®,
MS-DOS®, PowerPoint™, Windows®, Windows 98™,
Windows Me™, Windows for Workgroups™, Windows NT™,
Windows 2000™, Windows XP™
Radius Inc............................................................................ Cinepak®
Silicon Graphics, Inc. .......................................................... OpenGL®
Silicon Image, Inc. ............................................................... PanelLink™
Sonnetech Ltd. .................................................................... Colorific®
Ulead Systems, Inc.............................................................. Ulead®, MediaStudio™, Photo Express™, VideoStudio™
U.S. Environmental Protection Agency............................... Energy Star™
• (English) Registered trademarks are registered in the United States, Canada, and/or other countries. All other
nationally and internationally recognized trademarks and tradenames are hereby acknowledged. • (Français) Les
marques déposées sont déposées aux États-Unis, au Canada et/ou dans d’autres pays. Toutes les autres marques et
tous les autres noms déposés reconnus nationalement ou internationalement sont également reconnus par les
présentes. • (Deutsch) Die eingetragenen Warenzeichen sind in den USA, Kanada und/oder anderen Ländern
registriert. Alle sonstigen national und international bekannten Warenzeichen und Produktnamen werden hiermit
anerkannt. • (Italiano) I marchi registrati sono registrati negli Stati Uniti, in Canada e/o in altri paesi. Tutti gli altri marchi
registrati e nomi commerciali riconosciuti a livello nazionale e internazionale sono ugualmente riconosciuti qui. •
(Español) Las marcas registradas están registradas en los EE.UU., Canadá u otros países. Por medio del presente se
reconocen todas las demás marcas y nombres comerciales reconocidos a nivel nacional e internacional.
(English) Disclaimer
THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE.
Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information
provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox
Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use. No
license is granted under any patents or patent rights of Matrox Graphics Inc.
(Français) Responsabilité
LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT ÊTRE MODIFIÉES À TOUT MOMENT SANS
PRÉAVIS.
Matrox Graphics Inc. se réserve le droit de modifier les spécifications à tout moment sans préavis. Les informations
contenues dans ce manuel sont reconnues comme étant précises et fiables. Cependant, Matrox Graphics Inc. n’assume
aucune responsabilité concernant leur utilisation, ni leur contrefaçon ou les autres droits des tiers résultant de leur
utilisation. Aucune licence n’est accordée sur aucun brevet ou droit d’exploiter un brevet de Matrox Graphics Inc.
(Deutsch) Haftungsablehnungserklärung
DIE IN DIESEM HANDBUCH ENTHALTENEN ANGABEN UND DATEN KÖNNEN OHNE VORHERIGE ANKÜNDIGUNG
GEÄNDERT WERDEN.
Die Matrox Graphics Inc. behält sich das Recht vor, jederzeit und ohne Ankündigung technische Daten zu ändern. Es
wird keine Garantie für die Richtigkeit des Inhalts dieses Handbuchs übernommen. Weiterhin übernimmt die Matrox
Graphics Inc. keinerlei Verantwortung für die Benutzung dieses Handbuchs, weder für Verstöße gegen Patentrechte
noch für andere Rechte Dritter, die aus seinem Gebrauch resultieren mögen. Es werden keinerlei Lizenzrechte gewährt
für sämtliche Patente oder Patentrechte der Matrox Graphics Inc.
(Italiano) Discrezionalità
LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE SENZA
PREAVVISO.
Matrox Graphics Inc. si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in qualunque
momento e senza alcun preavviso. Le informazioni contenute in questa documentazione sono ritenute corrette e
attendibili. In ogni caso, non è imputabile a Matrox Graphics Inc. nessuna responsabilità per il loro utilizzo, come
nessuna violazione a brevetti o diritti di altri produttori derivante dal loro utilizzo.
(Español) Renuncia
LA INFORMACION QUE CONTIENE EL PRESENTE MANUAL ESTA SUJETA A CAMBIOS SIN PREVIO AVISO EN
CUALQUIER MOMENTO.
Matrox Graphics Inc. se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso. La
información facilitada en este documento se considera que es exacta y fiable. Sin embargo, Matrox Graphics Inc. no
asume ninguna responsabilidad por su uso; ni por cualquier infracción de patentes u otros derechos de terceras partes
derivados de su uso. No se concede ninguna licencia bajo cualesquiera patentes o derechos de patentes de Matrox
Graphics Inc.
Matrox Graphics Inc.
Deutschland
1055 St-Regis Blvd.
Dorval, Quebec
Canada H9P 2T4
Matrox Electronic Systems GmbH
Inselkammerstaße 8
D-82008 Unterhaching bei
München, Deutschland
Tel: (514) 822-6320
Technical support: (514) 685-0270
In Quebec, call: (514) 822-6330
www.matrox.com/mga/support/tech_support/home.cfm
Tel: 089 614 474-0
Fax: 089 614 9743
Web site: www.matrox.com/mga
Technische Unterstützung: 089 621 70 333
E-mail: TechnischerSupport@matrox.com
Web-Site: www.matrox.com/mga/deutsch/
United Kingdom
Matrox UK
Sefton Park
Stoke Poges
Buckinghamshire
England SL2 4JS
Sales: + 44 (0) 1753 66 55 44
E-mail: graphic.info.uk@matrox.com
Fax: + 44 (0) 1753 66 55 99
Technical support: + 44 (0) 1753 66 55 22
E-mail: graphic.tech.uk@matrox.com
Vertriebs Infoline: 089 614 474-44
France
Matrox France SARL
2, rue de la Couture, Silic 225
94528 Rungis Cedex, France
Tél: 01 45.60.62.00
Fax: 01 45.60.62.05
Support technique: 01 45.60.62.75
www.matrox.com/mga/francais/support/tech_support/tech_request_form.cfm
Site Web: www.matrox.com/mga/francais/
Italia
Hong Kong
Agenzia Italiana di Matrox Graphics Inc.
3G electronics
via Boncompagni 3B
20139 Milano, Italia
Fax: 02-5253045
Matrox Asia Ltd.
12/F, Guangdong Investment Tower
148 Connaught Road Central
Sheung Wan
Hong Kong
Informazioni commerciali: 02-5253095
Posta elettronica: commerciale.3g@treg.it
Tel: (852) 2281-5700
Fax: (852) 2537-9530
Assistenza tecnica: 02-5253099
Posta elettronica: supporto.3g@treg.it
Technical support: (852) 2281-5757
E-mail: tech.asiapac@matrox.com
Sito Web: www.matrox.com/mga/italiano/
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