JCM Global® GEN5™ Printer Training Overview #960

September, 2017
JCM® TRAINING
OVERVIEW
GEN5™ Printer
Phone (800) 683-7248
(702) 651-0000
Fax (702) 651-0214
E-mail support@jcmglobal.com
www.jcmglobal.com
®
Part No. 960-000193R_Rev. A
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© 2017 JCM American Corporation
GEN5™ Printer
JCM® Training Overview
September, 2017
GEN5™ Printer
Table of Contents
Page
Overview ................................................................................. 3
GEN5 Printer Unit .................................................................................... 3
Component Locations ............................................................. 4
Component Names .................................................................................. 4
DIP Switch Settings .................................................................................. 4
Cleaning Procedures .............................................................. 5
Cleaning Card Procedure ......................................................................... 8
GEN5 Communications .......................................................... 9
Disabling The Ticket Low Sensor ........................................... 9
Printing a Configuration Ticket ............................................................... 10
JCM Printer Basic Driver .......................................................11
About GEN5 Firmware ......................................................... 13
GEN5 Firmware Identification ................................................................ 13
GEN5 Firmware Identification (IGT) ....................................................... 13
USB Firmware Types ............................................................................. 13
Using the JCM DFU Downloader ......................................... 14
BlueWaveDX Tool Download ................................................ 16
Setup for the BlueWaveDX Tool.............................................................. 16
Updating Firmware Using the BlueWaveDX Tool.................................... 16
Bezel LED Indications .......................................................... 17
Status LED Indications ......................................................... 17
Error Conditions .................................................................... 18
Maintenance Equipment ....................................................... 19
Personal Notes and Comments............................................. 20
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© 2017 JCM American Corporation
September, 2017
JCM® Training Overview
GEN5™ Printer
OVERVIEW
This training course addresses the following JCM GEN5 models:
Table 1 GEN5 Printer Versions
Device
Version Difference
PSA-66-ST5
RS-232, Netplex, USB
NOTE: The GEN5 protocol is configured with Firmware. The firmware determines the
protocol and speed.
GEN5 PRINTER UNIT
Figure 1 illustrates the GEN5 Printer Unit.
Figure 1 Typical GEN5 Printer Unit
NOTE: For GEN5 Printer Component Locations, refer to page 4.
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JCM® Training Overview
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COMPONENT LOCATIONS
COMPONENT NAMES
Figure 2 illustrates the GEN5 Component Names and Locations.
a
l
b
c
d
j
k
i
h
f
e
a)
b)
c)
d)
e)
f)
g
RS232/USB Coil Interface Cable
Coil Interface Cable Connector
Lid Latch
Copper Shield
Bezel LED Connector
Bottom Tray
g)
h)
i)
j)
k)
l)
Upper Lid
Feed Button
Status LEDs
Rubber Boot
USB Update Port
Paper Tray (300 Ticket)
Figure 2 GEN5 Printer Component Names
DIP SWITCH SETTINGS
The GEN5 Printer includes six (6) DIP Switches, located under the rubber boot
(Figure 2 j) adjacent to the USB Update Port (Figure 2 k). The DIP Switches
are used to set operational parameters, and vary by manufacturer.
NOTE: To verify the correct DIP Switch settings for the GEN5 Printer Unit, refer to the
Software Information Sheet for the Manufacturer and installed Firmware version.
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JCM® Training Overview
GEN5™ Printer
CLEANING PROCEDURES
Regular cleaning of the GEN5 Printer Unit will help promote optimum printer
performance. Indications that the Printer may require cleaning include:
• Frequent paper jams
• Partial print output
• Light print quality
NOTE: JCM strongly recommends a thorough cleaning of the GEN5 Printer at least
once per year. Additional cleanings may be indicated, depending on environmental
conditions where the GEN5 Printer is installed (e.g., smoke-filled or dusty
environments).
The JCM Printer Cleaning Kit (P/N 350-00292-100) is recommended for best
results cleaning the GEN5 Printer. The Cleaning Kit (Figure 3) includes Alcohol Wipes, Cleaning Swabs, and feed-through Cleaning Cards.
Figure 3 JCM Printer Cleaning Kit (P/N 350-00292-100)
NOTE: GEN5 Printer Sensor Cleaning Methods are listed in Table 2 below. Refer to
Figure 4 on the following page for Sensor locations.
Table 2 GEN5 Printer Sensor Cleaning Methods
Symbol
Sensor Type
Cleaning Method
a
Printer Tray (Drawer Open)
Wipe clean with an alcohol swab.
b
Ticket Low (Paper Low)
Wipe clean with an alcohol swab.
c
Paper Out (Index Mark)
Blow clean with compressed air.
d
Lid Open
Wipe clean with an alcohol swab.
e
Ticket Taken Sensor
Wipe clean with an alcohol swab.
To clean the GEN5 Printer, use the following procedure:
1. Press the Lid Latch (refer to Figure 2 c on page 4) to open the Printer Lid.
2. Use a cleaning swab dampened with Isopropyl Alcohol to wipe clean the following
Sensors (refer to Figure 4 on page 6):
• Printer Tray Sensor (Figure 4 a)
• Ticket Low Sensor (Figure 4 b)
• Lid Open Sensor (Figure 4 d)
• Ticket Taken Sensor (Figure 4 e)
3. Use non-flammable Compressed Air to clean the Paper Out (Index Mark) Sensor
(refer to Figure 4 c on page 6).
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GEN5™ Printer
JCM® Training Overview
September, 2017
b
a
c
d
e
Figure 4 GEN5 Printer Sensor Locations
4. Rotate the Print Head Release Lever (Figure 5 a) leftward, then gently press down
on the Lever to lower the Print Head.
a
Figure 5 GEN5 Print Head Release Lever
5. Wipe the Print Head surface clean using a new cleaning swab (refer to Figure 6 a on
page 7).
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JCM® Training Overview
GEN5™ Printer
a
Figure 6 Clean Print Head
6. To clean the Print Head Rollers (Figure 7 a) and the Presenter Assembly’s Feed
Rollers (Figure 7 b), turn the Rollers by hand while wiping them with a new Cleaning Wipe or a clean Microfiber cloth (slightly dampened with Isopropyl Alcohol).
a
b
Figure 7 Clean Print Head Rollers and Feed Rollers
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September, 2017
CLEANING CARD PROCEDURE
The Cleaning Card can be used for a quick cleaning of the GEN5 Print Head
and Paper Path.
NOTE: Make sure the Printer’s Power Supply is properly connected.
To use the Cleaning Card, follow this procedure:
1.
2.
3.
4.
5.
Open the EGM service door.
Pull the Printer out of the EGM on its Sliding Base.
Remove the Ticket Stock from the Paper Tray (Figure 8 a).
Remove the Cleaning Card from its protective packaging.
Insert the Cleaning Card into the Ticket In Slot (Figure 8 b). It will automatically load in the proper position.
6. Press and hold the Feed Button (Figure 8 c) to feed the Cleaning Card through
the Printer’s Paper Path.
7. Carefully remove the Cleaning Card from the Printer’s Ticket Out Slot.
NOTE: Each Cleaning Card is intended for single use only. Always use a new Cleaning
Card for each cleaning cycle.
8. Feed 2 or 3 Tickets through the Printer to remove Alcohol residue before reloading Ticket Stock into the Paper Tray.
.
a
b
c
Figure 8 Feed Cleaning Card into Ticket In Slot
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September, 2017
JCM® Training Overview
GEN5™ Printer
GEN5 COMMUNICATIONS
The GEN5 Printer Communication Speeds for RS-232 or Netplex are generally set by the Firmware download. The Printer communications can also be
set by DIP Switch settings. If the Communications Baud Rate and/or Handshaking settings need to be changed, refer to the Software Information Sheet
(SIS) for the correct DIP Switch Settings.
NOTE: Software Information Sheets are available in the Support section of the JCM
Global website at www.jcmglobal.com.
DISABLING THE TICKET LOW SENSOR
To disable the GEN5 Printer’s Ticket Low Sensor, proceed as follows:
1. Pull the Ticket (Figure 9 a) out of the GEN5 Printer Ticket In Slot (Figure 9 b).
2. Press the Upper Lid Release Lever (Figure 9 c) toward the rear of the GEN5
Printer to open the Upper Lid.
3. Place the GEN5 Printer in a "Paper in Chute" condition. To do so:
a) Cover the Ticket Taken Sensor (refer to Figure 4 e on page 6) with a Ticket.
b) Close the Upper Lid.
3. Press and hold the FEED Button (Figure 9 d) for three (3) seconds.
NOTE: If the Ticket Low Sensor is enabled, the GREEN READY LED will flash three
(3) times. If the Ticket Low Sensor is disabled, the RED FAULT LED will flash three (3)
times.
b
b
a
c
d
Figure 9 Disabling the Ticket Low Sensor
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GEN5™ Printer
JCM® Training Overview
September, 2017
PRINTING A CONFIGURATION TICKET
To print a Ticket with the current Configuration and Firmware information,
proceed as follows:
1. Ensure Ticket Paper is loaded into the GEN5 Printer.
2. Press the FEED Button twice within two (2) seconds to print the
Configuration Ticket (refer to Figure 9 d on page 9).
Lecture Notes
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JCM® Training Overview
GEN5™ Printer
JCM PRINTER BASIC DRIVER
The JCM Printer Basic Driver is used to test and troubleshoot the GEN5
Printer. To test the GEN5 Printer, proceed as follows:
1. Remove power from the GEN5 Printer Unit.
2. Connect the GEN5 Printer to a PC using the Evaluation Harness DB-9
Connector.
3. Reapply power to the GEN5 Printer Unit.
4. From the PC Desktop, double-click on the JCM Printer Basic Driver icon.
The JCM Printer Basic Driver Opening Screen is displayed (Figure 10).
5. Click to select the Communication Protocol - either RS-232 or Netplex
Communications (Figure 10 a).
NOTE: Printers with USB Firmware will always have RS-232 Communications active.
6. Click to select the COM Port Number where the GEN5 Printer is connected
(Figure 10 b).
The JCM Printer Basic Driver Printer Status Section is displayed (refer to Figure
11 on page 12).
a
b
Figure 10 JCM Printer Basic Driver Opening Screen
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GEN5™ Printer
JCM® Training Overview
September, 2017
7. Print Ticket Information (Figure 11 a).
– Verify Configuration information.
– Verify the Print quality of the Ticket Information.
– Confirm that Tickets feed through the Printer properly.
8. Check for an Active condition in the Printer Status section (Figure 11 b). An
Active condition for a Sensor or Printer Error (e.g., Paper Low or Paper Out)
will be displayed as a RED highlighted box (not shown). When the Active condition is cleared, the RED highlight disappears from the Printer Status display.
a
b
Figure 11 JCM Printer Basic Driver Printer Status Section
Lecture Notes
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September, 2017
JCM® Training Overview
GEN5™ Printer
ABOUT GEN5 FIRMWARE
GEN5 FIRMWARE IDENTIFICATION
GEN5 Printer Firmware for most manufacturers is identified as shown in Table
3 below.
Table 3 GEN5 Firmware Identification (Most Manufacturers)*
Identifier
Example
Printer Type - First character
e.g., '5'
Protocol - One character
'R' = RS-232
'N' = Netplex
'S', 'H', 'C' or 'P' = USB Type†
Country Code (3 digits)
Manufacturer (2 digits)
Version number - Remaining characters
(variable length)
'5' = GEN5
'5R' = RS-232
'5RUSA' = USA
'5RUSABA' = Bally units
'5RUSABA22.dfu' = GEN5, RS-232, USA, Bally units, Version 22
* Various Game Manufacturers may have requested different Firmware naming formats.
Be sure to verify which Firmware version is approved for use within a Property’s jurisdiction.
† Refer to Table 5 for USB Firmware Type descriptions.
GEN5 FIRMWARE IDENTIFICATION (IGT)
GEN5 Printer Firmware for IGT is identified as shown in Table 4 below.
Table 4 GEN5 Firmware Identification (IGT)
Identifier
Example
Printer Type - First two characters
e.g., 'G5'
Protocol - One character
'N' = Netplex
'S', 'H', 'C', or 'P' = USB Type*
'I' = Combo Netplex, SPC Firmware†
Country Code (3 numerals)
Firmware Version - Remaining characters
(variable length)
'G5' = GEN5
'G5I' = Netplex/SPC
'G5I001' = GLI, USA/Canada
'G5I0012200.dfu' = GEN5 for IGT, I = Combo Netplex/SPC,
001 = Jurisdiction (GLI USA/Canada), Version 2200
* Refer to Table 5 for USB Firmware Type Descriptions
† DIP Switch 1 is used to select either Netplex or SPC Mode. Refer to the Software Information Sheet for
correct DIP Switch Settings.
USB FIRMWARE TYPES
Table 5 USB Firmware Types
Identifier
'S'
'H'
'C'
'P'
Part No. 960-000193R_Rev. A
Description
USB SPC (Specific Printer Command)
USB HID (GDS) - Human Interface Device
(Gaming Device Standard)
USB CDC - Communications Device Class (Windows)
USB PDC (Printer Device Commands (Coupon Xpress™)
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GEN5™ Printer
JCM® Training Overview
September, 2017
USING THE JCM DFU DOWNLOADER
To update the GEN5 Printer Firmware, proceed as follows:
1. Connect a USB Cable between the USB Update Port on the right side of the
GEN5 Printer (refer to Figure 2 k on page 4) and the PC.
2. Apply power to the GEN5 Printer.
3. From the PC Desktop, double-click on the JCM DFU Downloader Application
icon.
The Printer status will display as 1 device connected (Figure 12 a).
c
b
a
Figure 12 JCM DFU Downloader Application UI
4. If no Printer is detected, Drivers will need to be installed. (Drivers are installed
automatically when the Printer is connected to a PC.)
NOTE: If Printer Drivers need to be installed manually, contact JCM Technical Support
at (800) 683-7248.
5. Click on Select FIRMWARE.
The PC’s web browser opens automatically.
6. Select the proper Firmware version.
The JCM DFU Downloader screen will indicate the following information:
- File Name
- File Type (DFU, SHA)
- Printer Model Format
7. Ensure the Erase User Settings check box is selected (Figure 12 b).
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GEN5™ Printer
8. Click on Full Upgrade (refer to Figure 12 c on page 14).
9. When the Printer status indicates ***Printer Successfully Updated.*** (Figure 13
a), the Firmware Update is complete.
a
Figure 13 JCM DFU Downloader Firmware Update Complete
Lecture Notes
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GEN5™ Printer
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September, 2017
BLUEWAVE™DX DOWNLOAD
The JCM BlueWave™DX Tool (P/N 214780) offers an alternate method for
updating the Firmware on the GEN5 Printer. To do so, proceed as follows:
SETUP FOR THE BLUEWAVEDX TOOL
1. Within the BlueWaveDX Tool’s SD Card root directory, create a new folder
labeled "GEN5 System".
2. Place the Firmware files for the GEN5 Printer within the new "GEN5 System"
folder.
NOTE: Sub-folders are not recognized.
UPDATING FIRMWARE USING THE BLUEWAVEDX TOOL
1. Connect a standard USB Male "A" to Male "B" cable from the BlueWaveDX
Tool’s USB Connector Type A (Figure 15 a) to the GEN5 Printer’s USB Update
Port (refer to Figure 2 k on page 4).
2. Turn the BlueWaveDX Tool’s Power Switch ON (Figure 15 b).
3. When the Firmware Update screen appears, press the OK Button (Figure 15 c).
4. Press the UP and DOWN arrow keys (Figure 15 d) to scroll through the list of
available GEN5 Firmware versions.
5. Press the OK Button (Figure 15 c) to select the desired Firmware version.
6. Press the OK Button again to start the download.
7. When the Download Complete message is displayed, press the CLR Button
(Figure 15 e) to return to the Main Menu
OR
Press the OK Button (Figure 15 c) to download Firmware to another Printer.
NOTE: The BlueWaveDX Tool Operator Guide (P/N 960-100942R) is available in the
Support section of the JCM Global website at www.jcmglobal.com.
a
c
e
d
b
Figure 15 BlueWaveDX Tool (P/N 214780) Primary Controls
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JCM® Training Overview
GEN5™ Printer
BEZEL LED INDICATIONS
The Bezel LED will display the following Bezel LED Indications.
Table 6 Bezel LED Indications
Bezel Display
Status
Solid ON
Slow Blink
Fast Blink
OFF
Printer is ready and in idle
Paper Low or Printer Error
Ticket Printing/Ticket in Chute
Printer Power is OFF
STATUS LED INDICATIONS
The Status LEDs will indicate the operational state of the GEN5 Printer.
Table 7 Status LED Indications
Condition or Error Detected
Ready
(GREEN)
No Power
Ready
No Ticket Detected
Paper Jam Detected
Printer Lid Open
Firmware Problem Detected
Hardware Fault Detected
Part No. 960-000193R_Rev. A
OFF
ON
OFF
ON
OFF
ON
OFF
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Paper
Open
(YELLOW) (ORANGE)
OFF
OFF
ON
OFF
OFF
ON
OFF
OFF
OFF
OFF
OFF
ON
ON
OFF
Fault
(RED)
OFF
OFF
OFF
ON
OFF
ON
ON
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GEN5™ Printer
JCM® Training Overview
September, 2017
ERROR CONDITIONS
Table 8 Error Conditions
Error
Error Description
Paper Out
Results when the Printer does not detect Paper
present.
Results when the Printer is operating outside of
its allowable temperature range.
If the Printer is operating in an environment
where the ambient temperature is roughly room
temperature, this error would most likely be due
to a hardware problem.
Results if the Printer detects a Power Supply
Voltage (+21VDC to +25VDC) outside its
allowable range. This error could be due to a
poor cable connection.
Results when the Printer senses an internal
error due to connectivity or an interfacing
problem with the Thermal Print Head. This error
could be due to a cable problem between the
Main Controller Board and the Printer engine.
Temperature
Voltage
Print Head
Missing Black
Index Mark
Paper Jam
Results if the black Index Mark is not detected
within approximately 10" of paper feeding or
printing. This error indicates the presence of the
wrong kind of paper in the Printer, or that the
paper was inserted in the wrong direction (so
that the black Index Mark is rotated 180
degrees).
Results when the Printer detects an error in the
Paper Path.
Resolution
Load a new Paper Stack.
The Printer will automatically
resume operation after the
detected head temperature
falls within range.
The Printer will automatically
resume operation after the
Power Supply is detected to
be within range.
The Printer will remain in this
error state until the power is
cycled or the Unit is reset.
If the problem persists, the
Printer will require service.
Reload paper in proper
orientation.
Open the Printer Head and
inspect the Paper Path for a
Jammed Ticket.
Lecture Notes
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JCM® Training Overview
GEN5™ Printer
MAINTENANCE EQUIPMENT
Table 9 Maintenance Equipment
JAC No.
350-00292-100
150-00013-100
350-00258-100
302-100010R
302-100004R
JU-H30812-S1
214780
Description
Cleaning Kit
Evaluation Harness
24VDC Power Supply
USB Cable Male A to Male B
USB to Serial Adapter
4 Port Hub
BlueWave™DX (DT-300) Unit
Lecture Notes
Part No. 960-000193R_Rev. A
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GEN5™ Printer
JCM® Training Overview
September, 2017
PERSONAL NOTES AND COMMENTS
Add relevant notes and comments regarding your installation here.
"JCM American Corporation has been accredited as an Authorized Provider by the
International Association for Continuing Education and Training (IACET)”
JCM is a registered trademark of JCM American Corporation. All other product names
mentioned herein may be registered trademarks or trademarks of their respective companies.
Furthermore, ™, ® and © are not always mentioned in each case throughout this publication.
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