Parent Handbook - Central Montessori Child Care

Central Montessori Child Care Parent Handbook
Please keep as reference
Table of Contents
Introduction, Hours of operation, Ideology
Goals, Curriculum, Staff policies
Special events, Arrivals and departures, release of child
a. Arrivals, b. Departures
Arrivals and departures, release of child cont’d
c. Student releases, d. Impaired individuals, e. Late departures
Arrivals and departures, release of child cont’d
e. Late departures, f. Unauthorized individuals
Guidance and Discipline Policy
Guidance and Discipline Policy cont’d
Intervention Strategies, Time Away
Guidance and Discipline Policy cont’d
Last resort
Prohibited practices in centre, Child Abuse
Abuse - Occurring outside the facility
Child Abuse cont’d
Child abuse contact info, Abuse – Occurring inside the facility
Your child’s first days, When you bring your child to
school, Late pick-up
Clothing of child, Laundry, Food
Health and illness
Exclusion Policy due to Illness, Immunization
Health and illness cont’d
Communicable disease, Medical emergency
Health and illness cont’d
Medication administration, Allergies, General hygiene and cleanliness
Fees, Parent and teacher relation, Concern/complaints
A little introduction:
We are a fully licensed childcare and learning centre in the heart of Richmond
city. Our organization aims to provide a warm and nurturing environment for
children from infant through preschool. We have designed a set of programs to
serve the needs of the community in Richmond – and budding communities of
West Vancouver, East Vancouver, Delta, and South Surry – with quality,
affordability, and flexibility. The centre has made a commitment to the
community to open its facilities for use in special neighborhood functions,
celebrations, meetings, and act as an information venue. Central Montessori
advertises openings to the public and admits children regardless of race,
religion, national origin, and other belief practices. Children with special needs
will be considered depending on the capability of the centre to cater to their
special requirements.
Hours of operation
Infant / Toddler
(12 months ~ 3 years)
7:30 AM to 6:00 PM
Full Daycare
(3~5 years)
7:30 AM to 6:00 PM
Our aims are to provide children with a safe, nurturing environment – all
intellectually, emotionally, and socially stimulating. The children will learn
through a combination of open-ended and structured learning activities. At their
own pace, the children will be encouraged to choose their interests and make
active exploration and development. Our program follows a combination of
individualized and collective learning activities.
 Help the child feel confident and develop a positive self-image
 Develop independence and responsibility appropriate to their age group
 Help the child strengthen qualities of compassion; to share and be caring
to others
 Develop an awareness and respect for important values and feelings
 Build skills by providing thinking and problem-solving activities that
instill desire for love of learning
 Enhance the child’s creativity and appreciation for aesthetic qualities and
Within Curriculum
community awareness
science, nature exploration
social skills
writing skills, hand-eye coordination
self-help skills
language development
physical health
field trips
pre-reading, reading enthusiasm
creative arts
math, numbers
social skills
Staff policies
1. All teaching staff at our centre are certified as Early Childhood educators
2. All teaching staff are obliged to hold an up-to-date First Aid Certificate
3. Special-needs educators are required by the Ministry of Children and
Family Development to work with special needs children. We will be
ready with the required staff when admitting children with special needs.
Special events
 Birthdays
Birthdays are special events at Central Montessori. Please notify teachers
in advance for any preparations you may want to make.
 Fieldtrips
Field trips are scheduled within the school year as an important part of
the centre curriculum. Notices and permission slips will be issued in
advance. We always encourage parents to make arrangements to
accompany their children for the short field trips, which are usually half a
day. Exploring with your young child on outdoor excursions with similar
peers are highly interactive for both parent and child.
Arrivals and departures, release of child
Addressed to parents and guardians
a.) Arrivals
All parents and guardians are required to sign-in each day.
For full-day programs, sign your child in, then help hang and store the
child’s belongings to their cubbies. Before you leave, always make sure a
teacher is aware of your child’s arrival. Inform the teachers of anything
that may affect your child’s day. Parents are encouraged to say good-bye
to their child rather than leaving without notice.
If there are circumstances that have you entrust your child’s departure
with another adult, please specify who it is to the teachers, and also
indicate the person on the sign-in sheet. If you are not at the centre,
notify us through the phone.
If there are conditions that require your child to be absent from class, let
us know by phone as well.
b.) Departures
We ask that you are punctual when picking up your child. Once you are
ready to leave, let the teacher know, and do not forget to sign your child
out. This is for daily attendance and verification that your child has left
c.) Student releases
Central Montessori will not release a child from the facility to anyone
except his/her parents, guardians, or authorized persons: These
individuals are indicated on the student registration form.
In the event you are unable to pick up your child, you must inform the
school, either by phone or in person. All parents will complete a Student
Release Authorization form that allows teachers to release the child. A
written consent by parents are also acceptable. If you have arranged your
child to depart with another student’s parent, we must have written
You are asked to provide information related to your child’s protection:
a. current information regarding custody, guardianship, or limited
b. copy of court orders if there is a custody issue
These documents will be placed in your child’s file.
In the case of an abduction attempt, the staff will immediately contact the
police and then contact parents.
It is the centre’s policy that we do not release a child to someone less than
16 years of age.
d.) Impaired individuals during child pick-up
When the guardian or the guardian that has assigned an individual to
pick up the child, the centre staff will evaluate the person for any signs of
impairment that will endanger the child’s safety. The types of impairment
we look for are:
severe illness, extreme emotional distraught, signs of intoxication or
drug-use, medical influence, etc.
e.) Late departures
The school firmly enforces school doors to be closed at exactly 6:00 pm.
We understand that rigorous working hours may cause parents to be
behind schedule, and so the first occasion that your child is late will be
disregarded. On the second occasion the staff will forewarn you in
person or with a note. For the third late occurrence we will enforce our
$1.00 penalty for every minute after 6:00 pm you are late. All late fees are
paid directly to the staff.
If the individual picking up your child will be late, we expect a call the
centre as soon as possible.
If your child is not picked up 6:15 pm and there are no calls made to the
centre, we will contact the parent or guardian through phone. If there is
no response, we will then try to phone an individual listed as an
‘emergency contact’, explain the circumstances and ask the person to
pick up your child. If all attempts are unsuccessful and unreasonable
time as elapsed, the staff will call the police and the Ministry of Children
and Family Development.
If late pick-up is a repeated problem, the senior supervisor will
commence a private meeting with the parents and guardians of the child
to address the importance of this problem. If terms become irresolvable
and uncooperative, a termination of our services may be required. A onemonth notice of deregistration of your child will be given to the parent or
f.) Unauthorized individual at pick-up
If an unauthorized person arrives to pick up your child, we will keep the
student under supervision of staff while we explain the policy that
permission from a parent is required to release the child to the
unauthorized person. If difficulties arise, all reasonable effort will be
made to ensure the safety of the child, other children, and staff. If
necessary, a staff member may call the police for assistance.
Guidance and Discipline Policy
Discipline at the centre revolves around positive reinforcement of desired
behavior rather than focus on less desirable actions. The intention of
discipline is to help children become self-disciplined as they develop
appropriate and acceptable behavioral patterns. Discipline involves a
continuous process of guidance and is offered while appropriate behavior is
happening, as well as when (during or after) inappropriate behavior is
displayed. The goal is to assist children in progressing respect, self-control,
self-confidence, and sensitivity in their interactions with others. The grounds
of expectations and limits can be adjusted depending on the child’s
background and culture.
Staff, students, and volunteers are expected to provide positive prevention
and intervention guidance strategies as outlined in “Guidance and Discipline
for Young Children” published by the Ministry of Health.
The following Intervention Strategies will help ensure that guidance is
supportive rather than punitive:
1. Gain a child’s attention in a respectful way; state the individual’s name,
establish eye contact, use calm controlled voice;
2. Use proximity and touch;
3. Use reminders to clarify and reinforce limits;
4. Acknowledge feelings before setting limits;
5. Redirect or divert when appropriate;
6. Model problem solving skills: acknowledge problem, pose helpful
questions; state a solution or physically demonstrate, summarize solution;
7. Offer appropriate choices and use natural and logical consequences;
8. Limit the use of equipment;
9. Opportunities for children to make amends provided.
Time Away will be used if a child persistently refuses to abide by the rules of
safety for self, other or the environment, and unacceptable behavior has been
repeated while the teacher set clear limits and explanations. The following
guidelines will apply:
1. Prior to use of Time Away, explain what it means and what it involves;
2. Locate the Time Away place within the play space, but far enough
removed from the general activity so the child will not provoke others or
be provoked;
3. A timer or minute clock will be used to help the child understand the
concrete passing of time, or the child will be allowed to determine when it
is ready to re-enter the play space;
4. No more than five minutes will be used as time away (guideline one
minute for each year of age);
5. When Time Away is finished, the first appropriate or acceptable behavior
of the child will be positively expressed.
Please note: The staff will verbally inform Parents when a Time Away strategy
was used
When a child’s behavior is in danger of causing harm to himself/herself, another
child of teacher will:
1. Reassure the other children;
2. Immediately remove any equipment that is in the child’s way;
3. Seek to comfort and reassure the child and if necessary gently hold the
The intent of this strategy is to soothe the child and to keep them and others
safe until self-control is regained. The calm and controlled attitude of the
teacher is critical in ensuring that this strategy is supportive, not punitive. This
strategy is a last resort.
If a child is consistently unable to play or interact with peers or staff in a healthy
manner, the staff shall document the child’s behavior and in consultation with
the child’s parents and with a parent’s permission:
seek assistance from professional source;
develop a behavioral plan;
support parents to gain resources with the community
continue to monitor and modify the child’s behavior plan
Staff will record, sign and ate any incident in which the child’s behavior
escalated to the point where the level of intervention was unusual for that child.
A written observation (running records) using professional language will be
made. With unusual behavior or incidents of aggressiveness, they will need to
be identified and reported to a licensing officer.
For children with identified severe behavioral challenges, a written agreement
between a behavioral specialist, the center, and the family will be required. This
agreement will be subject to licensing approval. A copy of the approved
agreement will be sent to the child care coordinator.
Resources for parents in supporting children whose behavior may be
challenging are available through the local library, or licensing officer:
 Guidance & Discipline with Young Children, Ministry of Health
 Inform Guide, Westcoast Child Care Resource Centre
 Well Beings, Child Care Initiatives Fund
We encourage parents to discuss with us any concerns that they may have about
our guidance of their children. It is important that we work closely together.
Prohibited practices in centre
Any form of harsh behavior or imposition of discipline such as:
 spanking and other restrictive and abusive physical control
 loud fear-imposing tone of voice and use of abusive verbal works or
 deprivation of food or normal activity
 confinement in a small, dark, or isolated area
 use of degrading comparisons of behavior
 any form of behavior that is verbally abusive such as threatening,
sarcastic comments, yelling, swearing, harassing, or humiliating
 leaving children unsupervised, with diverted attention for frequent and
extended periods
 any form of behavior that is sexually abusive
Child Abuse
The definitions of abuse are:
Emotional abuse: any act, or lack of action, which may diminish the sense of
well-being of a person in care, prepared by person not in care (eg. Verbal
harassment, yelling)
Physical abuse: any physical force that is excessive for, or inappropriate,
situation involving a person in care and perpetrated by a person not in care.
Sexual abuse: any sexual behavior directed towards a person in care by a
person of trust, power, or authority.
Neglect: the failure of child provider to meet the needs of a person in care (eg.
Food, shelter, care, supervision)
It is defined under the Community Care Facility Act that the staff ensures no
child enrolled at Central Montessori – while under the care or supervision of the
staff – be subject to emotional, physical, or sexual abuse or physical or
emotional neglect.
Abuse – Occuring outside the facility
When a child discloses abuse, the staff will listen and document what the
student is disclosing. A staff member will attempt to gather facts and be
supportive. The staff member will not share information with the parents or
other colleagues. The matter will be dealt with the strictest confidence.
A formal report will be made to the Ministry of Children and Family
Development. If the nature of abuse is life-threatening, they are expected to
take action immediately.
It is our opinion, our duty and law to report any form of abuse.
Ministry of Children & Family Development
Day time (8:30am – 4:30 pm )
1 (877) 387 – 7027
Toll-free after-hours
1 (800) 663 – 9122
Vancouver after-hours
(604) 660 – 4927
Helpline for Children
Day or night
310 – 1234 (no area code needed)
Youth Against Violence
24 hours
1 (800) 680 – 4262
Representative for Children and Youth, BC
1 (800) 476 – 3933
Abuse – Occuring inside the facility
If suspected abuse has occurred at the centre, a staff member must immediately
notify the administrator. The administrator will complete and submit a serious
incident form to Fraser Health Region, Community Care Facilities Licensing
During investigation:
 suspected employee will be removed from the facility
 suspected abuse reported to Simon Fraser Health Unit
 medical health officer to investigate
All matters are kept confidential.
Your child’s first days
How your child begins his or her experiences is of utmost importance, for it sets
the tone of the days and weeks to come. Even when a child has been in daycare
before, a new centre can be frightening. Central Montessori staff believes a
steady introduction to the centre will relieve the child’s anxiety and fear of a
strange new place and people. We strive to make the child and parents feel
welcome and provide a warm, secure environment for all.
When you bring your child to the centre
It is required by law that you accompany your child into the centre and sign
them in on the sign-in/sign-out sheet, which is located on the table by the
class entrance. Please ensure that the supervisor is aware of your arrival. If
there is anything a staff should know, please write it down under the “remark”
section on the sign-in/sign-out sheet. If it is a sensitive matter, write a note for
the supervisor. The mornings are often hectic and the supervisor may not have
time to talk with you: writing a note will ensure that what you need to say will
not be forgotten.
Reassure your child that he or she can go to any staff member for support at any
time. Tell your child the teacher’s job is to help the children feel safe and happy.
Always inform your child of your departure and not undermine the trust by
slipping out while he or she is engaged in play. Help your child understand
when you will return by discussing activities and routines the child will be done
before you come back.
If you child has difficulty separating from you and begins to cry:
 ask the supervisor to assist you
 calmly tell your child that you will be back at the end of the day
 kiss and hug your child goodbye, and confidently get up and leave
Late pick-up
Children should be picked up by 6:00 pm, which is our school closing time.
If the parent is late picking up, the staff will follow these procedures:
First occasion of being late: verbal reminder of closing time
Second occasion: late pick-up notice will be given
Third occasion: $1.00 fine levied for each minute after 6:00 pm
4 late pick-ups in a six-month period may result in deregistration
Clothing of children
Children need to have appropriate clothing for indoor and outdoor
environments, as they are participating in a variety of play activities. Your child
needs to have at the centre:
a change of clothing: shirt, pants, socks, and underwear
sneakers (soft-soled shoes, for indoors)
sneakers (hard-sole shoes, for outdoors)
puddle pants (waterproof pants)
blanket for nap-time. The blanket should not be too large, and just
enough to cover your child. It is required for comfort, not warmth
during the Winter
 mitts or gloves
 warm hat
 snow pants instead of puddle pants
All of the above items should be labeled with your child’s name, kept in a
backpack in your child’s cubby or shelf.
We ask parents to wash their child’s bed linens on a regular basis (about every
week). The staff will clean nap-time cots weekly.
Your child will be required to bring a nutritious lunch consisting of a sandwich
or soup, and fruit or vegetable. A microwave oven is available for warming up
lunches, provided that lunch is brought in a microwavable container.
The school provides snacks. If your child has any food allergies or diet
restrictions, please inform us in order to avoid any possible health dangers.
Please avoid packing candies, chocolate, pop, or excessively sweet foods with
your child’s lunch.
Health and illness
Our school employs staff duly trained and certified. They are given adequate
information on health and safety regulations in accordance with the CCFACC
Regulations. They also receive detailed information on emergency evacuation
procedures, how to deal with hazards, and accidents occurring at the centre that
may affect the children.
Exclusion Policy Due to Illness
While we are sensitive to the stress that illness may cause for families, it is
important that you plan ahead for your child’s care, should he or she stay home
due to illness. We need your cooperation to retain a clean, safe environment for
all children and teachers.
In order to protect the entire group, we ask that parents assist by keeping
their children at home if they have experienced any of the following
symptoms within the past 24 hours:
Fever over 38.3°C / 100°F
Any complaint of unexplained or undiagnosed pain
Cold with fever, runny nose, teary eyes, coughing, or sore throat
Difficulty in breathing: wheezing, or persistent cough
Sore throat or trouble swallowing
Infected skin or eyes, or undiagnosed rush
Headache and stiff neck
Diarrhea, vomiting, or upset stomach
Severe itching of body and scalp
Children with known or suspected communicable diseases or viruses
If your child comes with any of these symptoms at the centre, or is not well
enough to take part in the class, parents will immediately be phoned to come
and pick their child up.
Please ensure that your child has been symptom-free of fever, diarrhea and/or
vomiting for at least 24 hours – for children from 3~5 years old, and 48 hours
for children 1~3 years old – before bringing him or her back to the centre.
If you are not sure of the nature to your child’s illness or infection, please
contact the centre before you take your child out.
In the case of serious illness or communicable disease, our school requires a
doctor’s note before the child can return to class.
It is essential that we have up-to-date immunization records for each child, or a
letter that indicates the child is not immunized. Upon registration, children are
required to have on file a copy of their immunization record or health passport.
Communicable disease
Control of contagious diseases and viruses among children is a prime concern.
Families are asked to notify staff as soon as possible if signs of contagions
appear. Please note that we will notify a medical health officer or licensing
officer within the 24 hours of the news. Notice will be posted at all the news
boards in the centre.
A list of reportable communicable disease is available at our centre.
Medical emergency
If your child is injured or becomes ill while at Central Montessori, the staff will
quickly assess the situation to decide what actions or attention is required.
Outlined below are the procedures that may be followed:
a.) If first aid treatment is required, the staff qualified will:
i. Provide first aid treatment
ii. Acknowledge the child’s feelings
iii. Provide close supervision to ensure that the child does not require
further first aid or medical attention
iv. Complete an Incident Report and process it
v. Inform the family when they come to pick up the child
b.) If medical attention is required, a staff personnel will:
i. Contact the parents or guardians; then the emergency contacts if
parents are not available
ii. Contact the child’s family doctor if the parents, guardians, or
emergency contacts cannot be reached
iii. If the child’s family doctor is not found, we will proceed as an
emergency situation;
iv. Access transportation to take the parents and child to the nearest
medical facility if needed
v. Access the child’s files for medical information and emergency
consent forms
vi. Accompany the child and their family to the medical facility with
medical information
vii. Provide information for the doctor, family, and emergency
viii. Support the child and family and emergency contacts if needed
ix. Complete an Incident Report and process it
c.) If emergency medical attention is required, qualified staff will administer
first aid until the emergency response personnel arrive (fire/ambulance).
Central Montessori will:
i. Call and request ambulance
Contact family and/or emergency contacts (as above) to meet us at
the emergency facility, and provide access to transportation for the
family and/or emergency contacts if needed
Access medical information as above
Accompany the child to the emergency facility
Provide information for the doctor, family, and emergency
Support the child and family and emergency contacts if needed
Complete an Incident Report and process it
Please keep all medical records and emergency consent forms current. Notify
the centre of any changes to this information.
Medical administration
If you would like the staff to administer prescription or non-perscription
medication to your child, the Child Care Licensing Regulations requires us to
follow specific procedures as followed:
1. Medication must be provided in the original container and be labeled
with child’s name
2. Medication Consent Form must be completed by the parent with
instructions on handling the medication to staff
3. The medication will be stored in a locked container in the classroom or in
the refrigerator, depending on the storage instructions on the labels. It
will be inaccessible to children (except puffers).
4. The staff will keep records of medication administered (date, time,
dosage, handled by whom)
Please ensure the centre is informed of any allergies your child may have, as this
could lead to serious problems if we are unaware, and your child suffers an
allergic reaction. We will require parents to complete an Allergies Medicinal
Form so staff can follows the treatment plan as stated in the form.
General Hygiene and Cleanliness
Children in school are encouraged and taught how to keep themselves
reasonable clean. Paper towels are provided for their use. Children are
supervised in toileting and washing hands. All toys and equipment are regularly
cleaned and disinfected.
Program fees will be charged on a monthly basis, and is based on the
number of instructional days, divided into 12 equal monthly
Fees are due by the first working day of each month. A charge will be
applied to late payments
Post-dated cheques are required for each 6-month-period to eliminate the
time-consuming effort of collecting fees every month. Post-dated cheques
will be held in trust at our administration office, and are returnable for
any reason upon your request.
A government subsidy is available for those who are eligible; net income
and pertinent information determine eligibility. Staff at the centre will
direct you to the Ministry of Social Services Office in your area for more
specific information.
The centre will be closed on al statutory holidays and classes follow the
public school standard calendar. No days can be made-up for illness,
absence, and holidays.
A one-month notice in writing, or one-month fee in lieu of notice is
required when withdrawing from the program
To maintain your child’s space, the full monthly fee is required when
your child is away (eg. Vacation, sickness)
NSF fees are $15.00. Certified cheques or cash is required after one NSF
Parent and teacher relation
Communication between teachers and parents are an important objective of the
centre. This is accomplished through a number of means:
Monthly newsletters are distributed to all parents during the year
All parents are invited and encouraged to observe their child’s
participation in the school programs
One-to-one discussions with parents regarding their child’s participation
in the program. Arranged by staff or parents.
All important news of field trips, special themes, and other relevant
information are posted on the bulletin board outside classrooms
Parent and teacher dialogues or interviews are scheduled each term.
Parents will be advised through notices. However, parents wishing to
have a urgent situation or concern clarified are advised to request a
special time to discuss matters outside of the class hours.
Concern and complaints procedure
If you have a concern of complaint about the program or staff, please discuss
this with the supervisor. If you feel that your concerns are not being addressed
or resolve, or your concern involves the supervisor, please contact the centre
manager, Alice Ding at (604) 618-2880.