svsi n6123 network video recorder high-resolution, hd

USER MANUAL
SVS I N 6 1 2 3 N E TW O R K V I DE O R E C O RDE R
H I G H - RES O LU T I O N , H D C O N TE N T R E C O RDI N G S
OVE R A N E T H E R N E T L A N
NMX- NVR- N6123
IMPORTANT SAFETY INSTRUCTIONS
1.
READ these instructions.
2.
KEEP these instructions.
3.
HEED all warnings.
4.
FOLLOW all instructions.
5.
DO NOT use this apparatus near water.
6.
CLEAN ONLY with dry cloth.
7.
DO NOT block any ventilation openings. Install in accordance with the manufacturer's instructions.
8.
DO NOT install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that
produce heat.
9.
DO NOT defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two blades with one wider than the
other. A grounding type plug has two blades and a third grounding prong. The wider blade or the third prong are provided for your
safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. PROTECT the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where
they exit from the apparatus.
11. ONLY USE attachments/accessories specified by the manufacturer.
12. UNPLUG this apparatus during lightning storms or when unused for long periods of time.
13. REFER all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as
power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been
exposed to rain or moisture, does not operate normally, or has been dropped.
14. DO NOT expose this apparatus to dripping or splashing and ensure that no objects filled with liquids, such as vases, are placed on
the apparatus.
15. To completely disconnect this apparatus from the AC Mains, disconnect the power supply cord plug from the AC receptacle.
16. Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.
17. DO NOT overload wall outlets or extension cords beyond their rated capacity as this can cause electric shock or fire.
The exclamation point, within an equilateral triangle, is intended to alert the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the product.
The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated "dangerous
voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electrical shock to persons.
ESD Warning: The icon to the left indicates text regarding potential danger associated with the discharge of static electricity from an outside
source (such as human hands) into an integrated circuit, often resulting in damage to the circuit.
WARNING:
To reduce the risk of fire or electrical shock, do not expose this apparatus to rain or moisture.
WARNING:
No naked flame sources - such as candles - should be placed on the product.
WARNING:
Equipment shall be connected to a MAINS socket outlet with a protective earthing connection.
WARNING:
To reduce the risk of electric shock, grounding of the center pin of this plug must be maintained.
COPYRIGHT NOTICE
AMX© 2016, all rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMX. Copyright protection claimed
extends to AMX hardware and software and includes all forms and matters copyrightable material and information now allowed by statutory or judicial
law or herein after granted, including without limitation, material generated from the software programs which are displayed on the screen such as
icons, screen display looks, etc. Reproduction or disassembly of embodied computer programs or algorithms is expressly prohibited.
LIABILITY NOTICE
No patent liability is assumed with respect to the use of information contained herein. While every precaution has been taken in the preparation of this
publication, AMX assumes no responsibility for error or omissions. No liability is assumed for damages resulting from the use of the information
contained herein. Further, this publication and features described herein are subject to change without notice.
AMX WARRANTY AND RETURN POLICY
The AMX Warranty and Return Policy and related documents can be viewed/downloaded at www.amx.com.
ESD WARNING
To avoid ESD (Electrostatic Discharge) damage to sensitive components, make sure you are properly grounded before
touching any internal materials.
When working with any equipment manufactured with electronic devices, proper ESD grounding procedures must be
followed to make sure people, products, and tools are as free of static charges as possible. Grounding straps, conductive
smocks, and conductive work mats are specifically designed for this purpose.
Anyone performing field maintenance on AMX equipment should use an appropriate ESD field service kit complete with at
least a dissipative work mat with a ground cord and a UL listed adjustable wrist strap with another ground cord
WARNING: Do Not Open! Risk of Electrical Shock. Voltages in this equipment are
hazardous to life. No user-serviceable parts inside. Refer all servicing to qualified
service personnel.
Place the equipment near a main power supply outlet and make sure that you can
easily access the power breaker switch.
WARNING: This product is intended to be operated ONLY from the voltages listed on the back panel or the recommended, or
included, power supply of the product. Operation from other voltages other than those indicated may cause irreversible
damage to the product and void the products warranty. The use of AC Plug Adapters is cautioned because it can allow the
product to be plugged into voltages in which the product was not designed to operate. If the product is equipped with a
detachable power cord, use only the type provided with your product or by your local distributor and/or retailer. If you are
unsure of the correct operational voltage, please contact your local distributor and/or retailer.
FCC AND CANADA EMC COMPLIANCE INFORMATION:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Approved under the verification provision of FCC Part 15 as a Class A Digital Device.
Caution: Changes or modifications not expressly approved by the manufacturer could void the user's authority to operate this
device.
CAN ICES-3 (B)/NMB-3(B)
EU COMPLIANCE INFORMATION:
Eligible to bear the CE mark; Conforms to European Union Low Voltage Directive 2006/95/EC; European Union EMC Directive
2004/108/EC; European Union Restriction of Hazardous Substances Recast (RoHS2) Directive 2011/65/EU.
You may obtain a free copy of the Declaration of Conformity by visiting http://www.amx.com/techcenter/certifications.asp.
WEEE NOTICE:
This appliance is labeled in accordance with European Directive 2012/19/EU concerning waste of electrical and electronic
equipment (WEEE). This label indicates that this product should not be disposed of with household waste. It should be
deposited at an appropriate facility to enable recovery and recycling.
N6123 NVR User Manual
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TABLE OF CONTENTS
Chapter 1: Introducing Your New N6123 NVR ...................................................................... 6
Product Overview................................................................................................................................................... 6
Configuration Considerations ........................................................................................................................ 6
Basic Specifications ........................................................................................................................................ 6
NVR Hardware Overview........................................................................................................................................ 6
Application Example .............................................................................................................................................. 8
Chapter 2: Installing and Configuring the NVR ..................................................................... 9
Preparing for Install .............................................................................................................................................. 9
Connecting the NVR to the Network ..................................................................................................................... 9
Setting Up Your Host Computer ........................................................................................................................ 10
Communicating With the NVR ............................................................................................................................ 12
Logging in Using N-Able Software .............................................................................................................. 12
Logging in to the NVR’s Web Interface....................................................................................................... 12
Configuring IP addresses (if needed)................................................................................................................ 14
How IP Address Changes Affect Unit Control ............................................................................................ 14
Changing IP Addresses ............................................................................................................................... 14
Option 1: Assigning IP Addresses Individually (using the Settings page) ............................................... 14
Option 2: Assigning IP Addresses to Multiple Units (using CSV files) ...................................................... 14
Starting Recordings............................................................................................................................................ 16
Additional Things to Consider When Recording......................................................................................... 17
Playing Recordings ............................................................................................................................................. 17
Converting Recordings to MOV or MP4 Files..................................................................................................... 19
Control Options................................................................................................................................................... 20
Primary Control Options .............................................................................................................................. 20
N-Command Controllers.............................................................................................................................. 20
Third-Party Controllers ............................................................................................................................... 20
N-Touch | IP Wall Controller....................................................................................................................... 20
Chapter 3: NVR Web Interface Configuration Options ........................................................ 21
Settings Page ....................................................................................................................................................... 22
NVR Setup Section ........................................................................................................................................ 23
Advanced Settings ....................................................................................................................................... 24
Time Settings ................................................................................................................................................ 26
Network Setup Section ................................................................................................................................. 26
Playback Section.......................................................................................................................................... 27
Record (using current settings) Section .................................................................................................... 27
Status Section............................................................................................................................................... 28
Change Password Section ............................................................................................................................ 28
Software Section........................................................................................................................................... 29
User Admin Page ................................................................................................................................................ 30
Recordings/MPEG Page...................................................................................................................................... 31
Remote Copy Page............................................................................................................................................... 32
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Logs Page............................................................................................................................................................ 34
Security Page ....................................................................................................................................................... 35
LLDP Page ............................................................................................................................................................ 35
Chapter 4: Troubleshooting ................................................................................................ 36
NVR Default Troubleshooting Screens............................................................................................................... 37
Appendix A: Secure Remote Copy ....................................................................................... 39
Needed Equipment ............................................................................................................................................. 39
Setup ................................................................................................................................................................... 39
From Linux (such as CentOS)....................................................................................................................... 39
N8001/N8002/N8012 Support......................................................................................................................... 40
N6123 NVR User Manual
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Chapter 1: Introducing Your New N6123 NVR
Chapter 1: Introducing Your New N6123 NVR
Product Overview
The NMX-NVR-N6123 is a network video recorder (NVR) designed to record hours of high-resolution, HD content over an Ethernet
LAN. This rack-mount NVR is compatible with all SVSI video-over-IP products and attaches to the video network at any point. The
unit records from any N-Series Encoder, and then uses any Decoder (of that same N-Series) for playback. Recordings can be
converted to MP4 files for easy transfer to other systems. Each video stream is recorded and played back at its original resolution.
NOTE: With the exception of the N3000 Series, you can also convert recordings to MOV f iles.
NOTE: HDCP (High-Bandwidth Digital Content Protection) content cannot be converted. Encrypted N3000 streams cannot be
converted. Unencrypted N3000 streams can be converted to MP4 f iles only.
The N6123 recording and playback durations reflect the compression capabilities of the Encoder/Decoder used. For example, the
economical N1000 Series is an in-room solution and offers no compression, while the N3000 Series provides H.264 advanced
video compression.
The N6123 is ideal for educational institutions, houses of worship, or corporate campuses that want to simultaneously distribute
live video through a facility and record it for future network transmission or other delivery methods.
Conf iguration Considerations
In
N1000 mode, you can only record OR playback one stream at a time.
In
N2000 mode, you can record up to two streams (dual sync) or record one stream while playing back another.
In
N3000 mode, you can record up to ten streams and playback up to ten streams simultaneously. The streams can be
asynchronous.
You
can choose an alternate audio stream to record with your video if necessary.
Basic Specif ications
Power
Requirements: 120 Volt AC power input
Dimensions
(HWD): 3.5”(H) x 17.25”(W) x 15.5”(D)
(8.9 x 43.8 x 39.4 cm)
Weight:
16 lbs (7.25 kg)
Certifications:
Temperature:
Humidity:
FCC, CB, and NRTL
32° to 104°F (0° to 40°C)
10% to 90% RH (non-condensing)
Rack-mountable,
2U computer-based unit (mounting ears included in shipment)
NVR Hardware Overview
The N6123 is built from a standard computer, but not all buttons, LEDs, and connectors are enabled. Refer to the following figures
(front and rear panel drawings of the N6123) as well as the Front and Rear Panel Descriptions table on page 7 for more details.
3
1
2
1) ON/OFF Button
2) POWER and HDD Status LED Indicators
3) USB Ports
NOTE: Reset button is disabled.
FIG. 1 Front Panel
N6123 NVR User Manual
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Chapter 1: Introducing Your New N6123 NVR
1
2
3
4
5
1) USB Ports
2) Factory DVI Diagnostic Port
3) RJ45 Auto-Sensing Gigabit Ethernet Switch Port
4) Power Input
5) Power On/Off Switch
FIG. 2 Rear Panel
TABLE 1 Front and Rear Panel Descriptions
Front Panel
ON/OFF button
Press to turn unit on or off.
POWER LED
On solid (blue) when operating power is supplied (via local power supply).
HDD LED
On flashing (red) when there is software activity.
USB ports
Insert USB drive for file transfer and storage. Also supports a USB keyboard (for diagnostic and factory
restore purposes only).
Rear Panel
USB ports
Insert USB drive for file transfer and storage. Also supports a USB keyboard (for diagnostic and factory
restore purposes only).
Factory DVI Diagnostic Port
Plug directly into a monitor for diagnostic purposes while performing or creating a factory restore
partition (which allows a backup of the system from a specified time). This would discard any changes
made after the restore point (software updates, recordings, etc).
RJ-45
8-wire RJ45 female.
10/100/1000 Mbps 10/100/1000Base-T auto-sensing gigabit Ethernet switch port.
Power Input
120 Volt AC power input for external power supply.
Power On/Off Switch
Use to apply or remove power to the unit from the power supply.
NOTE: This On/Off switch should only be used to disconnect the NVR from main power once it has
been properly shut down. Use the Off button on the front of the unit for proper shut down. Be sure to
save any changes prior to shutting down or powering off the NVR.
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Chapter 1: Introducing Your New N6123 NVR
Application Example
HOST COMPUTER
FIG. 3 NVR Simple Application Example
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Chapter 2: Installing and Configuring the NVR
Chapter 2: Installing and Conf iguring the NVR
Preparing for Install
This chapter provides step-by-step guidance for installing and configuring equipment from the SVSI product family on your
network. The steps provided here assume the following to be true:
1.
There are PoE switches operational on the network.
SVSI equipment can operate on many different brands of networking equipment. The network itself needs to meet certain
requirements to be able to support deployment. These instructions assume that you have purchased and installed a preconfigured switch from SVSI or that your existing equipment meets the following physical and protocol requirements:
•
•
•
•
Layer 3, also known as “multi-layer”
Gigabit Ethernet
IGMP Snooping
IGMP Snooping Querier with a Designated Querier (DQ)
NOTE: IGMP automatically negotiates between multiple switches and def ines the switch with the lowest address as the DQ. If the DQ
experiences faults or outages, IGMP automatically switches the DQ designation to the switch with the next lowest address.
NOTE: To proceed with this installation, the switches must already be successfully connected to your network. If needed, refer to your
product’s documentation for installation instructions.
2.
Deployment considerations have been made for the addition of high-speed video.
Our Networked AV solutions provide unsurpassed video and audio quality at bandwidths appropriate to any network segment
or link. Matrix switches as large as 1200x800 have been constructed on a house network using SVSI equipment. Alternatively,
many customers choose to deploy on physically separate networks in order to use low-cost network appliances but keep video
traffic separate from data and voice.
3.
N-Able software has been installed on the computer you are using to conf igure the equipment.
From your host computer, download N-Able (our free setup utility software):
PC version - http://www.amx.com/products/N-ABLE-PC.asp
Mac version - http://www.amx.com/products/N-ABLE-MAC.asp
This software is designed to set up and control the equipment during initial deployment, however, it is not always the best
solution for production-type or primary user control. Refer to Control Options on page 20 for details on the available control
options.
Connecting the NVR to the Network
Physical installation of the NVR requires two simple connections. See Figure 4 for details.
Step 3: Toggle switch to the on position.
Step 1: Using Cat-5 cable,
connect the NVR’s RJ-45
port to the Network Switch.
Step 2: Using the external
power supply provided in
shipment, connect the NVR
to a power source.
FIG. 4 CONNECTING NVR TO THE NETWORK
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Chapter 2: Installing and Configuring the NVR
Setting Up Your Host Computer
In order to communicate with SVSI products, your devices must be on the same subnet as the host computer. N6123 devices are
shipped in DHCP mode. The IP address will be assigned automatically based on the network DHCP server. If no DHCP server is
found, the unit will switch to Auto IP mode with a default IP address of 169.254.xxx.xxx.
Before beginning installation, you will need to make some changes to the computer running N-Able. These steps show how this can
be accomplished in a Microsoft Windows environment.
1.
From the Start menu, select Control Panel > Network and Sharing Center.
2.
3.
N6123 NVR User Manual
Select Change
adapter settings.
Double-click the wired interface
to your AV network, and then
click the Properties button.
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Chapter 2: Installing and Configuring the NVR
4.
5.
Scroll down in the list to the
Internet Protocol Version 4
(TCP/IPv4) option. Highlight it
and click the Properties
button.
Enable the Use the following IP
address option, and enter the
static IP address provided to you
by your network administrator.
NOTE: If the computer does not need Internet access, you can simply enter a unique 169.254.xxx.xxx IP address with a 255.255.0.0
subnet mask. Contact your network administrator if you are unsure of how to conf igure the existing network. SVSI units in Auto IP
mode will not self-assign in the 169.254.0.xxx range.
NOTE: If the computer has a statically-assigned IP address, click the Advanced button. Then click Add to enter a unique
169.254.xxx.xxx address with a Subnet Mask of 255.255.0.0 and a Default Gateway of 169.254.1.1 (if required).
N6123 NVR User Manual
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Chapter 2: Installing and Configuring the NVR
Communicating With the NVR
As you will see later in this chapter, most of the common functions (creating recordings, converting files, etc.) and settings can be
controlled under the NVR tab in N-Able. However, there are some more advanced settings that you will need to access via the
N6123’s separate web interface configuration pages. This section shows how to access NVR controls in both N-Able and the NVR’s
web interface.
Logging in Using N-Able Software
Once the host IP address is configured properly on the host computer, launch N-Able to view all discovered units. The N6123 units
appear on the following tabs:
Unit
Management tab - Network Video Recorder is listed in the Type field.
Video
Matrix tab - Depending on the NVR Mode setting (located on the Settings page) N6123 units are found on the
N1000, N2000, and N3000 sub-tabs of the Video Matrix.
NOTE: If the tables in N-Able do not automatically populate, select the Unit Management tab and click the Auto Discover button. See
Figure 5.
FIG. 5 UNIT MANAGEMENT PAGE
Logging in to the NVR’s Web Interface
Now that you have discovered your units in N-Able, follow these directions to access an individual unit’s web interface. This
interface provides a complete set of configuration options for the unit (not just the more common settings found in N-Able).
1.
Double-click the N6123’s name (on either the Video Matrix or Unit Management tab) to view its configuration pages.
FIG. 6 SELECTING NVR IN N-ABLE
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Chapter 2: Installing and Configuring the NVR
2.
If prompted, enter admin and password for the default username and password. Once logged in, you can change the
password (using the options on the unit’s Settings page).
FIG. 7 LOGIN PAGE
NOTE: The Login page is only displayed if N-Able's stored username/password does not match the unit's username/password. A
default system will match.
NOTE: If you would like for N-Able to support auto-login to your units, make sure N-Able’s Device Auto-login settings match the unit’s
username and password (by selecting N-Able > Settings from the N-Able tool bar).
3.
The Settings page is displayed (see Figure 8).
From any main page in the web interface, you can
access all other main pages by clicking the links in
the top navigation bar.
FIG. 8 SETTINGS PAGE
NOTE: Screen-by-screen descriptions of the web interface options are provided for your reference in Chapter 3: NVR Web Interface
Conf iguration Options on page 21.
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Chapter 2: Installing and Configuring the NVR
Conf iguring IP addresses (if needed)
IP configuration changes must be done correctly to avoid any communication disruptions with the N6123 unit.
As mentioned previously, the default IP mode for N6123 devices is DHCP mode. When first connected to the network, an IP address
is assigned automatically based on the network DHCP server. If no DHCP server is found, the unit will use Auto IP mode.
How IP Address Changes Affect Unit Control
N-Able control is dependent upon the host computer being in the same IP address range as the SVSI devices. Therefore, before
making any N6123 IP address changes, we recommend having two statically-assigned IP addresses on your computer.
Configure
the first IP address to be in the range of the default N-Series IP settings (i.e., in the 169.254.xxx.xxx range), AND
Configure
a second IP address in the range of the IP address you are planning to assign to the units (or when using DHCP,
an address within the defined range for your network).
Changing IP Addresses
There are two ways to assign new IP addresses to your N6123 units using N-Able:
Option
1: Log in to each unit individually and make the changes on the Settings page.
Option 2:
Export a comma-separated value (CSV) file, make changes to all units in the resulting file, and import the CSV file
into N-Able to apply the changes.
Option 1: Assigning IP Addresses Individually (using the Settings page)
1.
Find the unit you wish to change in the control matrix (either on the Unit Management tab or the Video Matrix tab).
2.
Double-click the unit and log in.
3.
Go to the Settings page and make IP address changes for that unit either by setting a STATIC address or by enabling DHCP
(see Figure 9).
FIG. 9 NETWORK SETUP SECTION OF THE SETTINGS PAGE
4.
Click the Save IP Settings button.
5.
Return to the Settings page through the newly-configured IP address.
6.
Once the Settings page appears (successfully using the new IP address) you can confirm the new address and lock in your
changes.
NOTE: If you lose communication before you are able to conf irm the new address, unplug the N6123, wait one minute, and plug it
back in. This restores the unit to the original IP address.
Option 2: Assigning IP Addresses to Multiple Units (using CSV f iles)
N-Able has the ability to export and import CSV files. Once units are auto-discovered in N-Able, the CSV file can be exported into
Excel where parameters such as IP address, subnet mask, gateway, stream number, audio settings, etc. can be configured. Once
configured, import the CSV file back into N-Able to assign those parameters to the appropriate devices. Reboot the devices to
activate the new settings. This procedure can be used to configure multiple networked AV devices at the same time. It can also
provide valuable diagnostics by allowing you to see the last known device configuration as well as scan the network for new devices
(regardless of IP configuration).
To configure units using a CSV file, follow these steps:
1.
Make sure that you have performed an Auto Discover (on the Unit Management tab of N-Able) since connecting all of the new
units to the network.
2.
From N-Able’s main menu bar, select N-Able > Export CSV. See Figure 10.
N6123 NVR User Manual
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Chapter 2: Installing and Configuring the NVR
FIG. 10 EXPORT CSV FILE
3.
From the CSV Output Columns window, select the fields you would like to be included in the CSV file. Hold the <Ctrl> key to
select multiple fields.
4.
Click Yes on the pop-up box informing you that a CSV file is about to be generated.
NOTE: A CSV f ile editor (e.g., Microsoft Excel) is necessary to proceed.
5.
The folder containing your CSV file displays. Double-click the file to open it.
6.
You can use this file to edit the IP mode, IP address, subnet mask, gateway IP address, stream number, etc. Once all changes
have been made, save the file.
7.
Go back into N-Able and select N-Able > Import CSV.
8.
Browse to your saved CSV file and click Import.
N6123 NVR User Manual
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Chapter 2: Installing and Configuring the NVR
Starting Recordings
Follow the steps given in Figure 11 to record using the N6123.
NOTE: HDCP content cannot be converted. Encrypted N3000 streams cannot be converted. Unencrypted N3000 streams can be
converted to MP4 f iles only.
1.In N-Able, select the tabs NVR > Maintenance.
2.Choose your NVR from
this drop-down menu.
3.Select the NVR Mode from the
drop-down menu, and click
Apply.
4.Select the Channel sub-tab.
5.Use the Record Vid drop-down list(s) to
choose the source(s) for your recording.
Enter a Description for your recording,
Time length, etc.
6.Once your are satisfied with your
selections, click the Record button.
FIG. 11 RECORDING USING THE N6123
NOTE: You will be automatically prompted to select an NVR Mode if one has not been set yet.
N6123 NVR User Manual
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Chapter 2: Installing and Configuring the NVR
Additional Things to Consider When Recording
If
you enable the Convert checkbox (shown previously in Figure 11) before you begin the recording, it will automatically
convert to an MP4 or MOV file once complete. To change modes, use the Conversion Mode drop-down box on the N6123’s
Settings page (factory default is MP4). This is shown next in Figure 12.
N3000
streams will not convert to MOV files. If MOV is selected as the Conversion Mode when recording N3000 streams,
the N6123 will automatically create MP4 files instead.
To
change the audio stream being recorded, use the Aud field on the N6123’s Settings page (also shown in Figure 12).
NOTE: As discussed previously, the Settings page is part of the N6123’s individual web interface. Refer back to the Logging in to the
NVR’s Web Interface section on page 12 for more information.
Choose what Conversion
Mode you want to use
(MOV or MP4).
Set Aud to 0 to record the audio from the video
stream. You can enter a different stream number if
your audio source differs from your video source.
FIG. 12 CHOOSING CONVERSION MODE/SETTING AUDIO SOURCE
Depending on what mode you are using, recording times and record/playback options will vary. See Table 2 for more details.
TABLE 2 N6123 Mode Considerations
Mode
When in this mode you can...
Recording Time Estimates
N1000
...only record OR playback one stream at a time.
4.5 hours (880 Mbps/
uncompressed)
N2000
...record up to two streams (dual sync) or record one stream while
playing back another.
43 hours (100 Mbps/JPEG 2000
compressed)
N3000
...record up to ten streams and playback up to ten streams
simultaneously. The streams can be asynchronous.
434 hours (10 Mbps/H.264
compressed)
NOTE: 4K Ultra HD products (N2151/N2251) are supported in compressed mode only.
Playing Recordings
1.
Use the Video Matrix in N-Able to route your N6123 to a Decoder for output. This is done in the same manner as when you
route Encoders to Decoders. See Figure 13.
Clicking this cell routes the
NVR to the Conference Room
Decoder.
FIG. 13 ROUTING N6123 TO A DECODER
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Chapter 2: Installing and Configuring the NVR
2.
Select a completed recording from the Channel sub-tab(s) of the NVR tab (as shown in Figure 14).
Play back and navigate your recordings
using these controls.
FIG. 14 RECORDINGS LIST
NOTE: If your recording does not display in the list, f irst make sure that your N6123 is in the same mode that was used to create the
recording (NVR Mode drop-down on the Maintenance sub-tab). If that setting is correct and the recording still does not display, you
may need to refresh the page.
N6123 NVR User Manual
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Chapter 2: Installing and Configuring the NVR
Converting Recordings to MOV or MP4 Files
Once a recording is completed, you can convert it to an MOV or MP4 file by following the steps given in Figure 15.
NOTE: HDCP content cannot be converted. Encrypted N3000 streams cannot be converted. Unencrypted N3000 streams can be
converted to MP4 f iles only.
1.On the NVR’s Settings page, choose what
Conversion Mode you want to use (MOV or MP4).
2.On the NVR tab in N-Able,
select the MPEG sub-tab.
3.Use the MPEG Bitrate slider to adjust the quality of the
conversion. The higher the bitrate, the higher the quality
(and the larger the file). The default bitrate is 7500 kb/s.
4.Select a recording from
the Recording dropdown box and click the
Convert button.
5.Completed conversions are listed here. Select the conversion and
then click the Download MPEG button (not pictured, but is located at
the bottom-left of this screen) to watch or download the file.
FIG. 15 CONVERTING RECORDINGS
NOTE: When you click Download MPEG with an MP4 f ile selected, the f ile begins playing in your default browser (at which point you
can right-click to download).
NOTE: Conversions can take an estimated 1.5 times the length of the recording to complete. To check the progress of the conversion,
click on N-Able’s Unit Management tab and look in the Mode column. The number listed shows the current completion percentage of
the conversion.
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Chapter 2: Installing and Configuring the NVR
Control Options
SVSI’s N-Control solutions (N-Command, N-Act, and N-Touch) provide you with the most flexible management options available,
insuring you are getting the most from your digital media system.
Primary Control Options
During initial configuration and setup, the free N-Able setup utility is sufficient. However, we do not recommend N-Able for
production-level, primary-user control.
N-Command Controllers
These web-based hardware Controllers offer intuitive, powerful management of equipment, content, NVR recording/playback,
bandwidth utilization, and AV switching (using a web-based, point-and-click graphical matrix). The N-Command product line also
offers:
Simplified
ASCII interface for third-party control via TCP/IP.
N8002
and N8012 controllers have master/slave failover protection.
N8012
controller has hot-swappable drives and redundant power supplies.
Graphical
presentation of video network connections.
Full
configuration control: assign fixed IP addresses for each SVSI component, adjust variable bit-rate for each video
stream, etc.
Additional
software bundles (free with N-Command) allow you to easily create attractive touch panels for N-Series and
third-party equipment control, as well as build software design walls of any size. Visit our website for more details on the
available N-Command Controllers.
Third-Party Controllers
The N6123 is capable of interfacing with third-party control systems such as Crestron. For direct control of N6123 units from any
Third Party Control system, please use the Direct Control API (available on our website).
N-Touch | IP Wall Controller
This 240 x 320 capacitive touch display has Wi-Fi and Bluetooth for expanding control to mobile devices. Programming is done
individually through the built-in web server or collectively to multiple units using an N-Command N8000 Series Controller. Multipage custom graphics can be created using the free Panel Builder software (stored internally).
N6123 NVR User Manual
20
Chapter 3: NVR Web Interface Configuration Options
Chapter 3: NVR Web Interface Conf iguration Options
This chapter defines N6123 NVR web interface configuration options. For ease of navigation, it is organized to reflect the graphical
user interface (GUI).
NOTE: For instructions on accessing the NVR web interface, refer back to the Logging in to the NVR’s Web Interface section on
page 12.
From any main page in the GUI, you can access all other main pages by clicking the links in the top navigation bar. Figure 16 shows
the navigation bar and provides hot links to the sections of this chapter which describe each main page.
Settings Page on page 22.
User Admin Page on page 30.
Recordings/MPEG Page on page 31.
Remote Copy Page on page 32.
Logs Page on page 34.
Security Page on page 35.
LLDP Page on page 35.
FIG. 16 Section Links
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Chapter 3: NVR Web Interface Configuration Options
Settings Page
Click the Settings link at the top of any of the main web pages to access the page shown in Figure 17. This page is divided into
several sections and also has links to other dialog boxes for additional configuration options. Refer to the following sections for
detailed descriptions:
NVR
Setup Section on page 23
Advanced
Time
Settings on page 24
Settings on page 26
Network
Setup Section on page 26
Playback
Record
Status
Section on page 27
(using current settings) Section on page 27
Section on page 28
Change
Password Section on page 28
Software
Section on page 29
FIG. 17 Settings Page
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Chapter 3: NVR Web Interface Configuration Options
NVR Setup Section
The NVR Setup section of the Settings page is shown in Figure 18. Options are described in Table 3.
FIG. 18 NVR Setup Section
TABLE 3 Settings Page: NVR Setup Section
Option
Description
Notes
Enter a user-friendly name for the unit.
More descriptive names in this field help you organize
and manage the SVSI system efficiently. Keep in mind
the matrices are organized alphanumerically.
Mode
Select the series you will be recording from (N1000,
N2000, or N3000).
You can only record from one series at a time.
Compressed N2151 streams are recorded in N2000
mode.
Conversion Mode
Select an MP4 or MOV format for your conversions
HDCP or encrypted N3000 streams cannot be
converted. Unencrypted N3000 streams can be
converted to MP4.
Device Name
Mute
Enable to mute playback audio.
View/edit the output stream number of the NVR. This is
the stream number(s) that will be used for playback.
The Decoder used for playback must match this stream
number.
These fields will not populate until a Mode is chosen.
The number of streams listed depends on which
series is selected.
N1000 Mode has one stream, while N2000 has two,
and N3000 has ten.
Record Vid
The Record Vid number is the stream number of the
Encoder you wish to record from.
These fields will not populate until a Mode is chosen.
The number of record stream numbers listed depends
on which series is selected.
N1000 Mode has one record stream, while N2000
has two, and N3000 has ten.
Advanced Settings
Refer to Advanced Settings on page 24 for details on
the options available from this link.
Time Settings
Refer to Time Settings on page 26 for details on the
options available from this link.
Stream
(from 1 up to 10,
depending on the Mode
selected)
Cancel
Save
N6123 NVR User Manual
Click to return all controls to the last saved
configuration.
Click to accept changes made to these controls.
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Chapter 3: NVR Web Interface Configuration Options
Advanced Settings
The section of the Settings page shown in Figure 19 is displayed when you click the Advanced Settings link. Options are described
in Table 4.
FIG. 19 Advanced Settings
TABLE 4 Settings Page: Advanced Settings Section
Option
Description
Unsolicited Status
Enable the NVR to send a periodic status packet to the
Send Status Address described below.
Send Status Address
When Unsolicited Status is enabled, the NVR sends a
periodic status packet to the IP address specified here.
Gen1 Status Packet
Enable to cause the reporting status to be compatible
with older SVSI equipment.
Status Interval (secs)
Determine how often (in seconds) the unit transmits
status packets.
Auto Delete MB Limit
If you would like for recordings to be automatically
deleted once a space limit is reached (in MB), select a
limit from this drop-down box. Older recordings are
deleted first.
TTL
Select the Time To Live (TTL) for the transmit audio and
video streams.
VLAN Tagging
Enable to have the NVR insert a VLAN identification
number into the packet headers (in order to identify
which VLAN the packet belongs to). The VLAN # setting
determines what number is inserted.
SNMP Enable
Enable to allow the NVR to be monitored via SNMP
(Simple Network Management Protocol).
Notes
Limits the lifespan of data on the transmit audio and
video streams (to improve performance).
VLAN #
Enter the VLAN identification number. If VLAN Tagging
is enabled, this number is added to the packet headers
for packet identification purposes.
MPEG Conversions add
timestamp
When converting recordings to MPEG or MOV files, you
can enable this option to allow a time stamp to be
appended to the newly-converted file’s name.
The MPEG Conversions append description option
must be enabled for the time stamp to appear in the
new filename.
MPEG Conversions add
stream numbers
When converting recordings to MPEG or MOV files, you
can enable this option to allow the recording’s stream
number to be appended to the newly-converted file’s
name.
MPEG Conversions append description option must
be enabled for the stream number to appear in the
new filename.
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Chapter 3: NVR Web Interface Configuration Options
TABLE 4 Settings Page: Advanced Settings Section (Cont.)
Option
Description
Notes
MPEG Conversions
append description
When converting recordings to MPEG or MOV files, you
can enable this option to allow time stamp and/or
stream number information to be appended to the
newly-converted file’s name.
What is appended to the filename is directly related to
the two options above. If they are both disabled, this
setting is not applicable.
Interleaved Multicast
Streams
Enables a multicast format which interleaves video and
audio streams.
In order for SVSI devices to communicate with each
other, their multicast settings must be compatible.
For recording: This setting must match between
Encoder and NVR.
For playback: This setting must match between NVR
and Decoder (but it does not necessarily have to
match between NVR and the Encoder that the
recording originated from).
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Chapter 3: NVR Web Interface Configuration Options
Time Settings
The section of the Settings page shown in Figure 20 is displayed when you click the Time Settings link. Use this section to specify
Network Time Protocol (NTP) servers and the time zone. This information is used to provide accurate stream time stamping.
NOTE: The NVR can accept a time change command. However, if you want the device to ignore them, check the Only NTP can set time
(Enable) box. This is recommended if using NTP.
FIG. 20 Time Settings Section
Network Setup Section
The Network Setup section of the Settings page is shown in Figure 21. Options are described in Table 5.
FIG. 21 Network Setup Section
TABLE 5 Settings Page: Network Setup Section
Option
Description
Notes
IP Mode
Configure the IP address mode. When set to AUTO IP,
an IP Address in the range of 169.254.xxx.xxx with
Netmask of 255.255.0.0 and Gateway address of
169.254.1.1 will be automatically assigned to the
N6123 NVR by the control software. When set to DHCP,
an IP Address in the range of the DHCP server on the
network will be automatically assigned to the N6123
NVR. When set to STATIC, an IP address, Netmask, and
Gateway address must be manually entered.
DHCP is the default setting. However, using DHCP
beyond initial setup is generally not recommended. If
the device is set to DHCP and fails to receive an
address from the DHCP server in time, it will revert
back to the AUTO IP Address (169.254.xxx.xxx) until
the unit is rebooted.
IP address
View the current IP address of the N6123 NVR. When in
STATIC mode, you may enter a new IP address into this
field.
Netmask
View the current Netmask of the N6123 NVR. When in
STATIC mode, you may enter a new Netmask into this
field.
Gateway address
View the current Gateway address of the N6123 NVR.
When in STATIC mode, you may enter a new Gateway
address into this field.
Save IP Settings
Click to initially save IP address changes. Once you log
in to the unit using the new address, you will be able to
confirm and accept the changes permanently.
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Chapter 3: NVR Web Interface Configuration Options
Playback Section
The Playback section of the Settings page is shown in Figure 22. Use this section to choose a recorded file stored on the NVR to
playback. Options are described in Table 6.
FIG. 22 Playback Section
TABLE 6 Settings Page: Playback Section
Option
Channels
Description
Notes
Select which stream to use for recording playback.
The Channels options will not populate until a
Mode is chosen. The number of streams listed
depends on which series is selected.
N1000 Mode has one stream, while N2000 has
two, and N3000 has ten.
NOTE: Mode is selected under NVR Setup on the
Settings page.
File
Choose a file from the drop-down selection of recordings
made on this NVR.
Loop
Enable this option to place the recording you are playing
back in a continuous loop (so it constantly repeats).
Start Playback
Begin playback of the chosen File.
Stop Playback
End playback of the chosen File.
The File drop-down list displays only the
recordings made in the currently selected Mode.
For example, if Mode is set to N1000, then only
N1000 recordings appear in this list.
If Loop is not enabled, then playback ends when
the recording does.
Record (using current settings) Section
The Record section of the Settings page is shown in Figure 23. Use this section to begin a recording using the currently assigned
stream settings. Options are described in Table 7.
NOTE: HDCP content cannot be converted. Encrypted N3000 streams cannot be converted. Unencrypted N3000 streams can be
converted to MP4 f iles only.
FIG. 23 Record Section
TABLE 7 Settings Page: Record Section
Option
Channels
Description
Notes
Select which channel to record from.
The Channels options will not populate until a
Mode is chosen. The number of streams listed
depends on which series is selected.
N1000 Mode has one stream, while N2000 has
two, and N3000 has ten.
NOTE: Mode is selected under NVR Setup on the
Settings page.
Description
N6123 NVR User Manual
Enter a description for this recording.
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Chapter 3: NVR Web Interface Configuration Options
TABLE 7 Settings Page: Record Section (Cont.)
Option
Description
Length
Limit recording time by entering a duration (in minutes).
How this limit is enforced depends on whether or not
Continuous is enabled.
Continuous
Enable if you would like the recording to continue beyond
the Length entered.
Start Record
Click to begin recording using the current settings.
Convert afterwards
Notes
If Continuous is not enabled, the recording will
simply end after the Length entered has been
reached (see above).
If Continuous is enabled, the NVR will continue
recording after the Length entered. However, it
will only create a recording matching the
designated Length of time. In other words, if
Length is set to 10 minutes and the recording
continues for 40 minutes, you will only capture
the last 10 minutes of that recording.
Enable if you want a conversion to take place automatically
once the recording is complete.
Status Section
The Status section of the Settings page is shown in Figure 24. Options are described in Table 8.
FIG. 24 Status Section
TABLE 8 Settings Page: Status Section
Option
Description
NVR Time
Displays the NVR’s time. If an NTP server is selected, that time is reflected here. See the Time Settings section on
page 26 for more information.
Disk Free
View the amount of available disk space left on the NVR.
MPEG Conversion
During an MPEG conversion, this field displays a percentage marker (0 to 100) representing how far along the
conversion is to completion.
Recording
During a recording, this field displays the status of a current recording.
Playing
During a playback, this field displays the status of the current playback.
Change Password Section
The Change Password section of the Settings page is shown in Figure 25. To change the N6123 NVR interface password (for
admin-level access) enter the current password in the field labeled Old Password, and enter a new password in the New Password
and Conf irm Password fields. Click Change PW to accept the new password.
FIG. 25 Change Password
NOTE: If using auto-login (through N-Able or N-Command) the admin password needs to match the password stored in N-Able/
N-Command.
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Chapter 3: NVR Web Interface Configuration Options
Software Section
The Software section of the Settings page is shown in Figure 26. Options are described in Table 9.
FIG. 26 Software Section
TABLE 9 Settings Page: Software Section
Option
Description
Serial
Displays the serial number of the N6123 NVR.
MAC Address
Displays the MAC address of the network interface of the N6123 NVR.
Web Version
Displays the date code for the currently running version of the web interface.
Firmware Version
Displays the date code for the currently running version of the N6123 NVR internal firmware.
Software Version
Displays the currently running software version.
Factory Restore
Reboot
Delete MPEGs
Delete Recordings
N6123 NVR User Manual
Click to restore the device to the original factory settings. This resets everything except the IP address
(including name, stream number, etc.). Recordings and conversions are not deleted during a factory restore.
Click to reboot the device (does not affect current configuration).
Deletes all MPEG files currently stored on the N6123.
Deletes all recordings (MOV and MP4 files) currently stored on the N6123.
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Chapter 3: NVR Web Interface Configuration Options
User Admin Page
Click the User Admin link at the top of any of the main web pages to access the page shown in Figure 27. This page allows you to
assign specific privileges to different users. See Table 10 for option descriptions.
FIG. 27 User Admin Page
TABLE 10 User Admin Page Options
Option
Description
Username
PW
To create a new user, enter a new user name in this field.
When creating a new user, enter a password here that will be used upon initial login when that user enters the
system.
Add User
Click to add the user and the associated password to the database.
Username
All users that have been added to this device will display in this column.
Full Admin
Enable this box to grant the associated user Full Admin privileges. A user with this privilege level can see all
configuration pages and perform all administrator functions.
Delete MPEG
A user with this privilege level will only be able to view the MPEG/Recording page and delete any conversions
(MP4 or MOV) on the MPEG sub-tab.
Delete Recordings
A user with this privilege level will only be able to view the MPEG/Recording page and delete any files on the
Recordings sub-tab.
Save button
Delete User button
Click to save changes made to this user profile.
Click to delete the associated user from the system.
NOTE: Users with both privileges enabled (Delete MPEG and Delete Recordings) can see and delete both f ile types. Users with no
privileges enabled can only view the MPEG/Recordings tab).
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Chapter 3: NVR Web Interface Configuration Options
Recordings/MPEG Page
Click the Recordings/MPEG link at the top of any of the main web pages to access the page shown in Figure 28. This page allows
you to view all recordings and converted files on the unit, regardless of what Mode you are in. See Table 11 for option descriptions.
FIG. 28 Recordings/MPEG Page - MPEG and Recordings Tabs
TABLE 11 Recordings/MPEG Page Options
Option
Description
MPEG tab
Click this tab to view/manage converted video and audio files on the unit. Allows you to view/download/delete/copy them. Options are
described below:
Description
Duration
Size
Name of the recording (which is entered in the Description field on the Settings page) at time of conversion.
Displays the associated file’s length (in HH:MM:SS format).
Displays the associated file’s size (in MBs).
MPEG
Right-click to download or left-click to play and/or download (depending on the browser).
Audio
Right-click to download or left-click to play and/or download (depending on the browser).
Delete
Enable this checkbox and then click the Delete button to remove the associated file(s) from the NVR.
Remote/USB Copy
Choose to copy the converted file to a remote device.
Remote link: Click to copy the associated file to a shared directory, FTP server, etc. The functions configured on
the Remote Copy page determine how/where the file will be copied when this link is selected. See the section
Remote Copy Page on page 32 for more information.
USB link: Click to copy the associated file onto the USB drive. This link only appears if you have a compatible
USB drive plugged into the NVR (front or rear ports).
Recordings tab
Lists the recording files on the unit and allows you to view/download them. Options are described below:
Description
Start
Duration
N6123 NVR User Manual
Name of the recording (which is entered in the Description field on the Settings page) at time of conversion.
Displays the start time for the recording.
Displays the associated file’s length (in HH:MM:SS format).
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Chapter 3: NVR Web Interface Configuration Options
TABLE 11 Recordings/MPEG Page Options (Cont.)
Option
Description
Mode
Delete
Convert
Displays the associated file’s recording mode. This tells you which N-Series the recording came from (N1000,
N2000, or N3000).
Enable this checkbox and then click the Delete button to remove the associated file(s) from the NVR.
Enable this checkbox and then click the Convert button to convert recordings to MP4/MOV. Conversion
functions configured on the Settings page determine how conversions take place. See the section Settings
Page on page 22 for more information.
Remote Copy Page
Click the Remote Copy link at the top of any of the main web pages to access the page shown in Figure 29. This page allows you to
copy converted files to an external device. See Table 12 for option descriptions.
FIG. 29 Remote Copy Page
N6123 NVR User Manual
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Chapter 3: NVR Web Interface Configuration Options
TABLE 12 Remote Copy Page Options
Option
Description
Transferred f ile name
will use:
Choose Description or Internal MP4/MOV name.
Enable Network Share
Copy
Enable to allow sending files to a shared directory common with Windows.
Net share username
Enter the login name required by the shared drive.
Net share password
Enter the password for the shared drive.
Net share IP
Enter the IP address for the shared drive.
Net share save path
Enter the path to save the file.
Net Filename Pref ix
Enter a filename prefix to differentiate which device shared this file. This is optional and used mostly if there are
multiple devices sharing to the same drive.
Enable FTP Copy
Enable to send files to an FTP server.
FTP username
Enter the login name required by the FTP server.
FTP password
Enter the password for the FTP server.
FTP IP/Host
Enter the IP address for the FTP server.
FTP save path
Enter the path to save the file.
FTP Filename Pref ix
Enter a filename prefix to differentiate which device shared this file. This is optional and used mostly if there are
multiple devices sharing to the same FTP server.
Enable Secure Copy
Enable to allow secure copy (which is a file transfer mechanism built on top of SSH). This is very common in
Linux-based file transfers. It is also encrypted, unlike the other transfer options. This is covered in more detail in
Appendix A: Secure Remote Copy on page 39.
SCP username
Enter the login name required by the OpenSSH server. The creation of this username is covered in Appendix A:
Secure Remote Copy on page 39.
SCP IP
Enter the IP address for the OpenSSH server.
SCP Port
Enter the SSH port. The default port is 22.
SCP Save Path
SCP Filename Pref ix
Enter the path to which the NVR should save the movie files. This path must be a directory that already
exists, and the path must include the forward slash. The default is /home/dvruser/mov/.
Enter a filename prefix to differentiate which device shared this file. This is optional and used mostly if there are
multiple devices sharing to the same server.
Save Remote Copy
Settings button
Save changes made to these settings.
NVR Public RSA Key
f ield
RSA keys are required for SCP to work properly. This process requires the expertise of a Linux administrator.
See Appendix A: Secure Remote Copy on page 39 for more details.
Generate New Keys
button
Generate a new public/private key.
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Chapter 3: NVR Web Interface Configuration Options
Logs Page
Click the Logs link at the top of any of the main web pages to access the page shown in Figure 30. The Logs page displays a
command log that lists all TCP and UDP messages the unit receives. It also displays the web browser’s IP address and gives you
options to Refresh and Reset Logs.
FIG. 30 Logs Page
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Chapter 3: NVR Web Interface Configuration Options
Security Page
Click the Security link at the top of any of the main web pages to access the page shown in Figure 31. This page allows you to force
HTTPS connections and set up a password for stream encryption.
Password Considerations:
For
playback, this password must match the Security password of the Decoder.
For
conversion, this password must match the Security password of the Encoder (at the time of the recording).
For
recording, the NVR will record regardless of password settings matching.
NOTE: This page requires and will redirect to an HTTPS connection.
FIG. 31 Security Page
LLDP Page
Click the LLDP link at the top of any of the main web pages to access the page shown in Figure 32. The LLDP page displays
information from the Link Layer Discovery Protocol (LLDP) packet which identifies the port number and the switch the device is
connected to. The Sys Name ID, Sys Description, Port ID, and Port Description fields all reflect the information that was entered
on the connected switch’s web interface.
FIG. 32 LLDP Page
N6123 NVR User Manual
35
Chapter 4: Troubleshooting
Chapter 4: Troubleshooting
This chapter contains possible solutions to some common NVR issues. Should you encounter any problems not covered by these
guidelines, please contact SVSI technical support via email (svsisupport@harman.com) or call 256.461.7143 x9900. You can also
visit our support webpage at support.svsiav.com.
Issues
Suggestions
Recording on the NVR failed (recording
length = 0).
• Verify the NVR was configured to record the correct stream number. This is entered in
the Record Vid field on the Settings page. See the NVR Setup Section section on
page 23 for more information.
• Verify the Encoder you recorded from is on the same multicast scheme as the NVR. For
example, if the NVR has Interleaved Multicast Streams enabled (on the Advanced
portion of the Settings page), then even if the stream numbers match between Encoder
and NVR, the multicast address for that stream number will not match. Both units will
have to have matching settings (i.e., both have Interleaved enabled or disabled).
• Verify the NVR is configured to record on the correct series Mode (e.g., if recording
from an N1000 Encoder, the Mode should be set to N1000). See the NVR Setup
Section section on page 23 for more information.
Conversion of recording failed.
• Recording cannot be converted because it contains HDCP-protected content.
• Recording cannot be converted because it is an encrypted N3000 stream.
• Recording cannot be converted because the encryption key from the stream source
(Encoder) does not match the NVR's encryption key. The encryption key can be
changed on the Security page (see Security Page on page 35 for more information).
Play back of a recording failed (LocalPlay
screen displays instead of the recorded
stream from the NVR).
• Verify Decoder is assigned to view the correct output stream of the NVR.
• Verify Decoder is currently in Live play mode (its name will display in black text on the
Video Matrix page). You can change to Live mode on the Decoder’s Settings page.
• Verify network is properly configured and set up. If needed, connect the NVR’s network
port to the Decoder to bypass the network.
• If Multicast Address Override is enabled on the Decoder, verify that the upper two
octets of the Multicast Address match between the NVR and the Decoder (Settings
>Stream Settings). The Multicast Address Override only applies to the N3000 series.
• If the NVR has Interleaved Multicast Streams enabled and the Decoder does not, only
the LocalPlay screen will be displayed. This is true even if the two devices are assigned
the same stream number.
• Verify that the NVR and Decoder UDP port numbers match (only applies to N3000
series).
• If the Decoder Stream Source is set to URL, make sure the Stream URL is correct (only
applies to N3000 series).
NOTE: When Decoder is set to URL mode, it is not switchable via N-Able.
Black screen/no screen displays.
• Set Decoder to Local Play. If the Local Play screen does not appear, check the display
input settings and cabling. As mentioned previously in this table, you can change to the
Local mode on the Decoder’s Settings page.
Decoder displays decryption error.
• Use HTTPS to view the web pages for the NVR and Decoder. On the Security page,
enable Set to Default Password or Change Password so that the NVR and Decoder
passwords match.
Decoder audio or video is stuttering.
• Increase the latency on the Decoder’s Settings page (Advanced Settings > Add
Latency) in 20 ms increments until stutter is resolved (only applies to N3000 series).
No audio is detected.
• If there is no audio on all Decoders, verify audio settings are correct on NVR.
• If there is no audio on a single Decoder, verify audio settings are correct on Decoder.
Device has been discovered in N-Able, but • Make sure your computer is in the same IP address range as the unit. See Setting Up
Your Host Computer on page 10 for more information.
the conf iguration pages do not open
when double-clicking device name on the
Video Matrix page.
Not recording audio.
• Check that the Decoder has proper audio stream setting (set either to the Source
Stream Number or 0).
Video output is stuttering.
• This could be a network bandwidth issue where the full video stream is not reliably
getting from NVR to Decoder. Contact your network administrator for assistance.
N6123 NVR User Manual
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Chapter 4: Troubleshooting
NVR Default Troubleshooting Screens
This section shows and defines common status screens related to the N6123 NVR.
FIG. 1 Local Play Screen
Displayed when Decoder....
Notes
• ...is set to Local Play mode.
• ...is set to the NVR output stream but
no recording is currently playing.
If the Decoder is NOT set to Local Play mode, this screen could signify a network
communication issue.
FIG. 2 Restricted Content Not Supported Screen
Displayed when Decoder....
Notes
• ...is connected to a monitor that does
NOT support Restricted Content (i.e.,
the monitor is NOT HDCP compliant).
Once the Decoder detects that the monitor is not HDCP compliant, this screen is displayed. If
you suspect that this message was displayed in error, please call Technical Support.
NOTE: The NVR must f irst be set up to pass HDCP-protected content.
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37
Chapter 4: Troubleshooting
FIG. 3 Video Encrypted Screen
Displayed when Decoder....
Notes
• ...is receiving a stream from an NVR it can not decrypt.
Keep the following in mind when dealing with encryption passwords:
• When playing a recording, the Decoder's encrypted password must
match the encrypted password that the Encoder used when the
recording was created.
• Similarly, when converting an encrypted recording, the NVR's
encrypted password must match the encrypted password that the
Encoder used when the recording was created.
To reset the password, go to the Security page (on either the NVR or
the Decoder). Refer to the Security Page section on page 35 if you are
not sure where to find this setting.
FIG. 4 Restricted Encryption Screen
Displayed when Decoder....
Notes
• ...is receiving stream with HDCP encrypted data.
This screen will be displayed on playback if the recorded stream
contained HDCP content. Call your AV installer or SVSI tech support
for assistance.
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38
Appendix A: Secure Remote Copy
Appendix A: Secure Remote Copy
The N6123 NVR supports remote copy to an OpenSSH Server via its public key. It can copy individual movie files to a configured
path via the web interface or it can copy all movie files at once through the N-Command (N8000 Series) scripting engine. When
copied over, the files are renamed based on their description (with invalid filename characters removed) and an optional prefix. Any
number of NVRs can remote copy their files to a single server and have their own paths and prefixes. The NVR can remote copy
while converting, recording, and playing.
Needed Equipment
N6123
NVR
Separate
computer with OpenSSH Server with space to hold MPEG movies
NOTE: Only Linux servers are off icially supported for secure remote copy.
Conductor
N8000 series controller (if you wish to copy all movie files at once command)
Setup
The N6123 NVR needs direct socket access to the OpenSSH Server so it can establish a secure connection. The NVR will make its
public key available and attempt to do a password-less SSH login. All the NVR configurations are made through the NVR’s web
interface. See Chapter 3: NVR Web Interface Conf iguration Options on page 21 for more information.
A Linux administrator will need to configure the receiving OpenSSH server to allow password-less entry with the NVR’s public key.
This admin-level process is as follows:
From Linux (such as CentOS)
1.
Log into the command prompt as root (or a user with sudo access).
2.
Create an NVR user:
[root@localhost admin]# useradd dvruser
3.
Switch to the new user:
[root@localhost admin]# su dvruser
4.
Switch to home directory:
[dvruser@localhost admin]$ cd ~
5.
Create new SSH keys. Press enter to accept all defaults.
[dvruser@localhost ~]$ ssh‐keygen
6.
Create a “mov” directory to hold the movies:
[dvruser@localhost ~]$ mkdir mov
7.
Navigate to the ~/.ssh directory:
[dvruser@localhost ~]$ cd ~/.ssh
8.
Create an authorized_keys file. chmod it to 600:
[dvruser@localhost ~]$ touch authorized_keys; chmod 600 authorized_keys
The NVR’s public key now needs to be pasted in to the new authorized_keys file.
From the NVR’s web interface:
1.
Log in with an admin account.
2.
Navigate to the Remote Copy page.
3.
Click the Generate New Keys button. This will remove all previous keys and create new ones.
4.
Copy the new public key to the authorized_keys file made earlier on the OpenSSH server. For multiple NVRs, each public key
from each NVR gets its own line in that same file.
5.
On the NVR web page, Fill out the form accordingly:
Enable Secure Copy: Check to enable secure copy.
SCP username: The user account created earlier. If you followed the example, it is dvruser.
SCP IP: The IP address of the OpenSSH server.
SCP Port: The SSH port. The default port is 22.
SCP Save Path: The path to which the NVR should save the movie files. This path must be a directory that already exists, and
the path must include the forward slash. The default is /home/dvruser/mov/.
SCP Filename Pref ix: You may prepend a string to the front of the file (such as the name of the NVR). All files copied over will
be prefixed with this string. File names for the MPEG files are pref ix + MPEG description with invalid characters removed and
spaces converted to underscores.
6.
Click Save Remote Copy Settings.
7.
Go to the Recording/MPEG page and click the MPEG tab.
8.
Choose an already converted MPEG from the list and then click the Remote link to execute a remote copy on that file.
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39
Appendix A: Secure Remote Copy
N8001/N8002/N8012 Support
N-Command N8000 supports remote copy in the script engine. The command to copy all MPEGs is:
remotecopy IP/”NAME”/MAC all
Currently, only remotecopy all is supported. The NVR will queue and remote copy all available MPEG files. If the NVR is in the
middle of a remote copy and receives another remote copy command, it will reject the new remote copy command.
Should you encounter any problems not covered by these guidelines, please contact SVSI technical support via email
(svsisupport@harman.com) or call 256.461.7143 x9900. You can also visit our support webpage at support.svsiav.com.
N6123 NVR User Manual
40
© 2016 Harman. All rights reserved. AMX, AV FOR AN IT WORLD, and HARMAN, and their respective logos are registered trademarks of HARMAN.
Oracle, Java and any other company or brand name referenced may be trademarks/registered trademarks of their respective companies.
AMX does not assume responsibility for errors or omissions. AMX also reserves the right to alter specifications without prior notice at any time.
The AMX Warranty and Return Policy and related documents can be viewed/downloaded at www.amx.com.
3000 RESEARCH DRIVE, RICHARDSON, TX 75082 AMX.com | 800.222.0193 | 469.624.8000 | +1.469.624.7400 | fax 469.624.7153
AMX (UK) LTD, AMX by HARMAN - Unit C, Auster Road, Clifton Moor, York, YO30 4GD United Kingdom • +44 1904-343-100 • www.amx.com/eu/
Last Revised:
6/2016
850DOCN6123MNREV1.0
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