VX 820 ITS
Installation & service manual (version 1.0)
VX 820 ITS, Installation & service manual (version 1.0)
J. Elfrink (j.elfrink@nl.ccv.eu)
CCV Services B.V.
v1.0, 15-04-2015
Final
Ref.: -
CCV Services B.V.
PO box 9226
6800 KH Arnhem, the Netherlands
026 3849911
www.ccv.eu
CCV Services B.V.2015. All rights reserved. No part of this publication may be reproduced, stored in an automated data base, or published, in any form or by any
means, whether electronic, mechanical, by photocopying, recording or otherwise, without the prior written permission of CCV Services B.V.
VX 820 ITS
Installation & service manual (version 1.0)
v1.0, Internal
TABLE OF CONTENTS
1
INTRODUCTION ......................................................................................................................5
1.1
1.2
1.3
1.4
1.5
1.6
Objective document...............................................................................................................................................................5
Target group .............................................................................................................................................................................5
Status document .....................................................................................................................................................................5
Typographical conventions ................................................................................................................................................. 5
Abbreviations and terms ...................................................................................................................................................... 6
Related documents.................................................................................................................................................................7
2
INSTALLING THE PIN PAD ......................................................................................................8
2.1
2.2
2.3
2.11
2.12
2.13
The difference between a VX 820 ITS PIN pad and a VX 820 PIN pad.................................................................... 8
Installation provisions ............................................................................................................................................................8
Positioning instructions ........................................................................................................................................................ 8
2.3.1 Positioning the PIN pad ........................................................................................................................................... 8
2.3.2 Using the card reader ............................................................................................................................................... 9
2.3.3 Environmental factors .............................................................................................................................................. 9
Information required to be able to carry out an installation .................................................................................... 9
Overview of the installation, step by step....................................................................................................................... 9
Step 1: preparing for installation..................................................................................................................................... 10
Step 2: installing AdminLight ........................................................................................................................................... 10
Step 3: configuring the communication settings of the PIN pad......................................................................... 10
Step 4: connecting the PIN pad to AdminLight ......................................................................................................... 12
Step 5: installing the PIN pad with AdminLight ......................................................................................................... 12
2.10.1 New PIN pad ............................................................................................................................................................. 13
2.10.2 Used PIN pad ............................................................................................................................................................ 17
Step 6: activating the PIN pad .......................................................................................................................................... 21
Step 7: configuring OPI settings (conditional)............................................................................................................ 23
Step 8: checking whether the PIN pad operates correctly ..................................................................................... 25
2.4
2.5
2.6
2.7
2.8
2.9
2.10
3
USING THE PIN PAD............................................................................................................. 27
3.1
3.2
3.3
Overview of the PIN pad .................................................................................................................................................... 27
Opening the menu of the PIN pad ................................................................................................................................. 28
Operating the PIN pad ........................................................................................................................................................ 28
3.3.1 Entering alphanumerical characters ................................................................................................................ 29
3.3.2 The touchscreen of the PIN pad......................................................................................................................... 30
4
THE MENU OF THE PIN PAD ................................................................................................ 31
4.1
4.2
4.3
The main menu ..................................................................................................................................................................... 31
Display info ............................................................................................................................................................................. 32
The merchant menu ............................................................................................................................................................ 33
4.3.1 The password of the merchant menu .............................................................................................................. 33
4.3.2 Reports ....................................................................................................................................................................... 33
4.3.3 Functions ................................................................................................................................................................... 36
4.3.4 Configure ................................................................................................................................................................... 37
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4.4
The service menu ................................................................................................................................................................. 38
4.4.1 The password of the service menu ................................................................................................................... 38
4.4.2 Reports ....................................................................................................................................................................... 38
4.4.3 Functions ................................................................................................................................................................... 40
4.4.4 Configure ................................................................................................................................................................... 41
4.4.5 Diagnostics................................................................................................................................................................ 43
4.4.6 The PIN pad menu .................................................................................................................................................. 44
5
CONTACT INFORMATION .................................................................................................... 45
5.1
5.2
5.3
Telephone numbers CCV ................................................................................................................................................... 45
Opening hours CCV ............................................................................................................................................................. 45
General address information CCV................................................................................................................................... 45
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VX 820 ITS
Installation & service manual (version 1.0)
v1.0, Internal
1 INTRODUCTION
1.1
Objective document
This document describes step by step how a VX 820 ITS PIN pad is to be installed. Next, it describes how to open the
menu of the PIN pad. And finally, it explains all menu options that are relevant for installation and service purposes.
1.2
Target group
This document has been written for CCV or third-party Installation & Service Engineers.
1.3
Status document
This document was last reviewed on 03-10-2013 and is based on software configuration version V82XNLITS 10.3.03 (PIN
pad software version 03.74).
1.4
Typographical conventions
To increase the readability of this document, the typographical conventions listed below are used.
Layout convention
Type of information
Example
‘Text in-between quotation marks’
Notifications that appear on the
display of the PIN pad or in
AdminLight
Type in <*>, <#> and three times
<OK> as soon as the notification
'START UP' appears on the display.
Bold text
Menu options you have to choose or
buttons you have to press in
AdminLight
Choose menu option SUBNET.
<Bold text between brackets>
Buttons of the PIN pad you have to
press or menu options you have to
choose on the PIN pad
Type in <*>, <#> and three times
<OK> as soon as the notification
'START UP' appears on the display.
<Text between brackets>
Options you have to choose or
buttons you have to press in
Windows
Choose <Start menu>, <Settings>
and subsequently <Control Panel>.
Red text
Values you have to enter
Enter the password of the merchant
menu (99999) and confirm with
<OK>.
Red and underlined text
Hyperlinks and cross references
Refer to sub-section 3.2.2 for more
information about the entering of
alphanumerical characters.
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1.5
Abbreviations and terms
Abbreviation / Term
Meaning
Acquirer
Issuer of data for acceptance of PIN and credit-card transactions.
Acquirer parameters
Parameters that determine which card types are accepted by the
PIN pad and how the PIN pad deals with these card types.
Admin device port
The port (default: 4103) to which the point-of-sale terminal will
send data for AdminLight.
Admin listen port
The port (default: 4101) to which the point-of-sale terminal is to
listen for AdminLight commands.
AdminLight
Program with which the VX 820 ITS PIN pad can be operated
remotely.
Payment card
A card with which payments can be made using a PIN code.
CCV
Computercentrum C. van de Velden B.V.
Chip-card reader
The card reader that is able to read the chip of a payment card.
Common Terminal Acquirer Protocol (C-TAP)
A protocol for a secure way of transaction processing
Configuration parameters
Parameters that determine which functions are available on the
PIN pad. Some of these parameters are specific for a certain point
of sale, for example name and address information.
Dynamic Host Configuration Protocol (DHCP)
A computer protocol that describes how a computer can obtain
its network settings from a DHCP server.
Gateway
A network point indicating which network address may be used
by the PIN pad if the destination is a point outside of the local
network.
IP
Internet Protocol
IP address
The number with which a point-of-sale terminal, which is
connected to the Internet or a network, can be identified or
found by other devices on the Internet or the network.
ITS
Integrated Terminal Solution
Cash-register system
The system used by the cashier for the processing of transactions.
LAN
Local Area Network
LAN network
Two or more computers that are connected to each other,
directly or via a shared medium.
Local mode
The mode in which the PIN pad may be operated on location, by
means of the keys on the PIN pad.
Magnetic card reader
The card reader that is able to read the magnetic strip of a
payment card.
New PIN pad
A PIN pad that has never been installed and used before at a
customer.
PC
Personal Computer
PIN over IP (PoIP)
The possibility to carry out transactions by means of an IP
connection certified by the Dutch payment association
Betaalvereniging Nederland.
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Abbreviation / Term
Meaning
PIN over open Internet
The possibility to carry out transactions by means of an IP
connection that is not certified by the Dutch payment
association Betaalvereniging Nederland.
PIN pad
The customer part where the card holder enters his PIN code and
accords with the transaction amount.
POS
Point Of Sale (Cash register or cashier’s unit).
Privacy shield
Shield around the keypad where the PIN code is entered.
POS device port
The port (default: 4102) to which the point-of-sale terminal will
send data for the POS system.
POS listen port
The port (default: 4100) to which the point-of-sale terminal is to
listen for the POS system commands.
Processor
The transaction processer to which transactions are presented
according to the Common Terminal Acquirer Protocol. This party
subsequently passes the transactions on to the correct acquirer.
Remote mode
The mode in which the PIN pad may be operated remotely, by
means of AdminLight.
Subnet mask
Using the subnet mask, a network administrator is able to
determine which part of an IP address is the network ID, and
which part is the host ID. Thanks to the subnet masks, routers in a
network know at which physical segment a certain address is
located, and whereto the data for that specific address are to be
routed.
Terminal Management System (TMS)
System for the management and maintenance of point-of-sale
terminals.
Terminal Management System port
Port via which a point-of-sale terminal has access to a TMS
application.
Terminal Management System Terminal ID (TMS
TID)
A unique identification number for a point-of-sale terminal that
serves as a key for access to the TMS.
Used PIN pad
A PIN pad that has been installed and used before at a customer.
1.6
Related documents
Document
1
AdminLight – User manual
Version 0.1
October 2013
CCV Services B.V.
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2 INSTALLING THE PIN PAD
2.1
The difference between a VX 820 ITS PIN pad and a VX 820 PIN pad
The product VX 820 has two versions. Before installing the PIN pad, check which version you have.
• the VX 820 ITS PIN pad that can be linked to a cash-register system
• the VX 820 PIN pad that works in combination with the point-of-sale terminal Vx570
The two versions are not exchangeable!
The VX 820 ITS PIN pad is recognised by the green sticker with the text ITS. This sticker is applied on the
packaging of the product and the bottom of the PIN pad.
2.2
Installation provisions
To install the VX 820 ITS PIN pad, the following provisions must be available at the location of the installation:
• A network connection at 1.5 metres from the PIN pad, at the most, via which the PIN pad can be connected to the
network that also comprises the cash register;
• A wall socket with 220-230V at 1.5 metres from the PIN pad, at the most (preferably a group that does not contain
major users).
To install the PIN pad and provide services on it, you make use of the program AdminLight. The conditions below must
be met in order to use this program:
• AdminLight must have been installed on a PC within the LAN network to which the VX 820 ITS PIN pad and the cash
register are also connected;
• depending on the settings of the LAN network where you are going to install AdminLight, you may need to possess
administrator rights to be able to install the program;
• Java (TM) Platform SE Binary (version 6.0.180 or higher) must have been installed on the PC where you want to use
AdminLight;
• any firewall in the network must have been configured in such a way as to enable communication between
AdminLight and the VX 820 ITS PIN pad. Also, the PIN pad must be able to communicate with the outside world.
2.3
Positioning instructions
The Dutch payment association Betaalvereniging Nederland has a number of objectives, including the security of
electronic payment transactions. To increase this security, Betaalvereniging Nederland has drawn up guidelines for
positioning of the point-of-sale terminal and the use of the card reader.
2.3.1
Positioning the PIN pad
Observe the following instructions when positioning the PIN pad:
• Place the PIN pad in such a way that the card holder is able to screen off the entering of the PIN code with his hand or
body. Therefore, when placing the PIN pad horizontally, the following measurements must be observed:
o place at a height of minimum 80 cm and maximum 120 cm. This may only be deviated from if the entering of the
PIN code is fully screened off by a special setup.
• The entering of the PIN code may not be visible from an elevation, via mirrors, via cameras, or in any other way.
• The keypad of the PIN pad must be set up in such a way that the card holder has sufficient privacy while entering the
PIN code during the transaction. This makes it impossible (within reason) for third parties to view the PIN code.
• The PIN pad is provided with a privacy shield. This shield around the keypad can be used by the card holder to screen
off the entering of the PIN code. If your PIN pad does not have a privacy shield, please contact our Product Support
Desk via +31 (0)88 228 9783.
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2.3.2
Using the card reader
Make sure the card remains visible to the card holder. It is best to allow the card holder to put his payment card into the
chip-card reader or slide it through the magnetic card reader himself. When this is not possible for practical reasons, then
make sure you show the card holder how you put the payment card into the chip-card reader or slide it through the
magnetic card reader.
2.3.3
Environmental factors
Environmental factors may affect the operation of the equipment. Keep this in mind when positioning the equipment.
Your point-of-sale terminal is able to operate under the following environmental factors:
• an ambient temperature of between 0°C and 50°C
• a relative humidity of between 5% and 90%
Avoid:
• shocks and vibrations
• direct sunlight or heat-emitting objects
• excessive heat and dust
• oil and dirt
• water or condensation
• Placing of the terminal close to objects that cause excessive current fluctuations and/or electromagnetic fields
2.4
Information required to be able to carry out an installation
To be able to install the VX 820 ITS PIN pad, you need to have the following information at your disposal:
• IP address, subnet mask and gateway for the PIN pad. This information should be available at the customer’s or from
the supplier of the cash register;
• TMS TID of the PIN pad;
• TMS IP address and the TMS port for the PIN pad.
2.5
Overview of the installation, step by step
Step
1
Explanation
Preparing for installation
Before installation, check the following:
•
whether all necessary facilities are available on the location of
installation
•
whether all positioning instructions have been met
•
whether you have all necessary information at hand
2
Installing AdminLight
Install AdminLight. You need this program to install the VX 820 ITS.
3
Configuring the communication
settings of the PIN pad
4
Connecting the PIN pad to
AdminLight
To be able to install the VX 820 ITS PIN pad, the PIN pad must be able
to communicate with AdminLight. First, configure the communication
settings of the VX 820 ITS. Next, connect the PIN pad to AdminLight.
5
Installing the PIN pad with AdminLight
(new PIN pad)
Open the menu of the VX 820 ITS PIN pad using AdminLight. Next,
carry out the actions necessary to install the PIN pad.
Installing the PIN pad with AdminLight
(used PIN pad)
6
Activating the PIN pad
A used PIN pad must be activated with AdminLight after installation.
You do not need to carry out this step if the PIN pad is new and never
used at a customer.
7
Configuring OPI settings (conditional)
You can configure the OPI settings if you want to have the OPI
communication run via RS232 rather than via the Ethernet.
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Step
8
Explanation
Checking whether the PIN pad
operates correctly
2.6
After installation of the PIN pad, check whether the PIN pad operates
correctly. To do this, you carry out a day opening (if necessary!) and a
test transaction.
Step 1: preparing for installation
Before installation, check the following:
• whether all necessary facilities are available on the location of installation (see section 2.2);
• whether all positioning instructions have been met (see section 2.3);
• whether you have all necessary information at hand (see section 2.4).
2.7
Step 2: installing AdminLight
Install AdminLight. For more information about installing AdminLight, please refer to the AdminLight user manual (see
section 1.6).
2.8
Step 3: configuring the communication settings of the PIN pad
First, configure the communication settings for the VX 820 ITS PIN pad. In order to carry out this step, you need the
following information. This information should be available from the supplier of the cash register or at the customer’s!
• Terminal IP address
• Subnet mask
• Gateway
Connect the VX 820 ITS PIN pad to the LAN network and a power supply connected to a wall socket with 220-230V. Then
carry out the following actions to configure the communication settings of the PIN pad:
1
2
3
4
1
Type in <*>, <#> and three times <OK> as soon as the notification 'START UP' appears on the display. Wait until
the menu structure appears on the display and continue on to action 3. It may take a little while before the menu
structure appears on the display!
2
Choose the menu option <MERCHANT MENU>.
3
Enter the password of the merchant menu (99999) and confirm with <OK>.
4
Choose the menu option <CONFIGURE>.
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5
6
5
Choose the menu option <TERMINAL>.
6
Choose the menu option <COMMUNICATION>.
7
Choose the menu option <TCP/IP>.
8
Choose the menu option <IP MODE>.
9
10
9
Choose the menu option <STATIC IP ADDRESSES>.
10
Choose the menu option <IP ADDRESSES.
11
Choose the menu option <TERMINAL IP ADDRESS>.
12
Press <CORR>.
13
14
7
8
11
12
15
16
13
Enter the IP address and confirm with <OK>. To enter the IP address,, you must enter multiple full stops (.). Enter
this punctuation mark by entering <1> several times. Refer to sub-section 3.3.1 for more information about the
entering of alphanumerical characters.
14
Choose menu option <SUBNET MASK>.
15
Press <CORR>.
16
Enter the subnet mask and confirm with <OK>. To enter the subnet mask, you must enter multiple full stops
(.).Enter this punctuation mark by entering <1> several times. Refer to sub-section 3.3.1 for more information
about the entering of alphanumerical characters.
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17
18
19
20
17
Choose menu option <GATEWAY>.
18
Press <CORR>.
19
Enter the gateway and confirm with <OK>. To enter the gateway, you must enter multiple full stops (.).Enter this
punctuation mark by entering <1> several times. Refer to sub-section 3.3.1 for more information about the
entering of alphanumerical characters.
20
Choose
21
.
22
21
Wait until the communication settings have been configured.
22
The communication settings of the PIN pad have now been configured.
2.9
Step 4: connecting the PIN pad to AdminLight
Add the PIN pad in AdminLight. For more information about adding PIN pads to AdminLight, please refer to the
AdminLight user manual (see section 1.6).
2.10 Step 5: installing the PIN pad with AdminLight
The installation process differs for a new PIN pad and a PIN pad that has allready been installed and used at a customer.
Follow the instructions in sub-section 2.10.1 (new PIN pad) or 2.10.2 (used PIN pad) to install the PIN pad.
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2.10.1 New PIN pad
Carry out the actions below to install the PIN pad:
Action
1
Select the desired PIN pad in the dropdown menu and choose Start menu.
2
The main menu of the VX 820 ITS PIN pad
will now be opened.
Explanation
Choose menu option SERVICE MENU.
3
A pop-up will be opened in which you
must enter the password for the service
menu.
Enter the password and choose OK.
Contact our Product Support Desk if you are not familiar with the
calculation of the password for the SERVICE MENU.
4
The service menu is now opened.
Choose menu option FUNCTIONS.
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Action
5
Choose menu option TERMINAL.
6
Choose menu option HW INSTALLATION.
7
Choose menu option TERMINAL
INSTALL.
8
A pop-up will be opened in which you
must enter the TMS TID.
Explanation
Enter the TMS TID and confirm with OK.
9
A pop-up will be opened in which you
must enter the TMS TID once again.
Enter the TMS TID once again and confirm
with OK.
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Action
10
A pop-up will be opened in which you
must enter the TMS IP address of the PIN
pad.
The default IP address is given between
brackets. Choose OK, or enter an
alternative TMS IP address before
choosing OK.
11
Explanation
Contact our Product Support Desk if you want to use an alternative
IP address. Our employees will help you implement the TMS IP
address in the TMS for you. You may enter the following TMS IP
addresses:
•
Public Internet: 193.173.53.101
•
PoIP: 194.104.96.44
A pop-up will be opened in which you
must enter the TMS port for the PIN pad.
The default TMS port is given between
brackets.
Choose OK, or enter an alternative TMS
port before choosing OK.
The installation of the VX 820 ITS PIN pad
will now be started.
12
During the installation process, check the
name and address information of the
point of sale where you are installing the
PIN pad.
13
Choose OK if the name and address
information of the point of sale are
correct.
Choose STOP if the name and address
information of the point of sale are not
correct. Next, contact our Product Support
Desk for the validation of the name and
address information.
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Action
14
Explanation
Wait until the installation process is
completed.
When the installation has been completed
successfully, the following notification will
appear in AdminLight: 'INSTALLATION
SUCCESSFUL'. The session with
AdminLight will end automatically.
15
Wait until the PIN pad is activated.
The activation process is not visible in
AdminLight. When the activation has
been completed successfully, the
following notification will appear on the
display of the PIN pad: 'WELCOME YOUR
CARD PLEASE'.
16
Proceed to step 7 (Configuring OPI
settings) or step 8 (Checking whether the
PIN pad operates correctly).
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via RS232 rather than via the Ethernet.
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2.10.2 Used PIN pad
Carry out the actions below to install the PIN pad:
Action
1
Select the desired PIN pad in the dropdown menu and choose Start menu.
2
The main menu of the VX 820 ITS PIN pad
will now be opened.
Explanation
Choose menu option SERVICE MENU.
3
A pop-up will be opened in which you
must enter the password for the service
menu.
Enter the password and choose OK.
Contact our Product Support Desk if you are not familiar with the
calculation of the password for the SERVICE MENU.
4
The service menu is now opened.
Choose menu option FUNCTIONS.
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Action
5
Choose menu option TERMINAL.
6
Choose menu option HW INSTALLATION.
7
Choose menu option TERMINAL
INSTALL.
8
A pop-up will be opened in which you
must enter the TMS TID.
Explanation
Enter the TMS TID and confirm with OK.
9
A pop-up will be opened in which you
must enter the TMS TID once again.
Enter the TMS TID once again and confirm
with OK.
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Action
10
A pop-up will be opened in which you
must enter the TMS IP address of the PIN
pad.
The default IP address is given between
brackets. Choose OK, or enter an
alternative TMS IP address before
choosing OK.
11
Explanation
Contact our Product Support Desk if you want to use an alternative
IP address. Our employees will help you implement the TMS IP
address in the TMS for you. You may enter the following TMS IP
addresses:
•
Public Internet: 193.173.53.101
•
PoIP: 194.104.96.44
A pop-up will be opened in which you
must enter the TMS port for the PIN pad.
The default TMS port is given between
brackets.
Choose OK, or enter an alternative TMS
port before choosing OK.
The installation of the VX 820 ITS PIN pad
will now be started.
12
During the installation process, check the
name and address information of the
point of sale where you are installing the
PIN pad.
13
Choose OK if the name and address
information of the point of sale are
correct.
Choose STOP if the name and address
information of the point of sale are not
correct. Next, contact our Product Support
Desk for the validation of the name and
address information.
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Action
14
Explanation
Wait until the installation process is
completed.
When the installation has been completed
successfully, the following notification will
appear in AdminLight: 'INSTALLATION
SUCCESSFUL'. Next, a configuration
session is started.
15
Wait until the configuration session is
completed.
When the configuration session has been
completed successfully, the following
notification will appear in AdminLight:
'CONFIGURATION FINISHED'. Next, keys
may be uploaded to the PIN pad.
16
Wait until the keys are uploaded.
When the keys are uploaded, the
following notification will appear in
AdminLight: 'LOADING KEYS FINISHED'.
Next, an acquirer parameter session is
started.
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Action
17
Explanation
Wait until the acquirer parameter session
is completed and check the result of the
session.
* ACQUIRER *
*PARAMETER SESSION*
** SUCCEEDED **
DATE:
When the acquirer parameter session is
successfully completed, the result of the
acquirer parameter session will appear in
the window printer display of AdminLight.
21/10/2013 16:43:26
ACQUIRER TERM-ID:
ACQUIRER ID:
580609
67300110
Equens host
ACQUIRER PARAMETER ID:
CARD BRAND:
MERCHANT ID:
ALLOWED SERVICES:
CARD BRAND PARAMETER ID:
ACQUIRER PARAMETER ID:
CARD BRAND:
MERCHANT ID:
ALLOWED SERVICES:
CARD BRAND PARAMETER ID:
NEXT UPDATE:
00000007
VISA(2002)
3000352032636
8480
00000007
Maestro(1009)
3000352032636
8000
0000000A
04/11/2013 00:34:43
REPORT END
18
Proceed to step 6 (Activating the pinpad).
2.11 Step 6: activating the PIN pad
You carry out this step only for a PIN pad that is allready installed and used at a customer. Carry out the following actions
to activate the PIN pad:
Action
1
Select the desired PIN pad in the dropdown menu and choose Start menu.
2
The main menu of the VX 820 ITS PIN pad
will now be opened.
Explanation
Choose the menu option <MERCHANT
MENU>.
3
Enter the password of the merchant menu
(99999) and confirm with <OK>.
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Action
4
Choose menu option FUNCTIONS.
5
Choose menu option TERMINAL.
6
Choose menu option ACTIVATE
TERMINAL.
7
Wait until the PIN pad is activated.
Explanation
The session with AdminLight will end
automatically if the activation has been
completed.
8
Proceed to step 7 (Configuring OPI
settings) or step 8 (Checking whether the
PIN pad operates correctly).
CID087A/15042015
You carry out step 7 only if you want the OPI communication run
via RS232 rather than via the Ethernet.
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2.12 Step 7: configuring OPI settings (conditional)
You need to configure the OPI settings if you want the OPI communication run via RS232 rather than via the Ethernet.
Carry out the following actions to configure the OPI settings:
Action
1
Select the desired PIN pad in the dropdown menu and choose Start menu.
2
The main menu of the VX 820 ITS PIN pad
will now be opened.
Explanation
Choose menu option SERVICE MENU.
3
A pop-up will be opened in which you
must enter the password for the service
menu.
Enter the password and choose OK.
Contact our Product Support Desk if you are not familiar with the
calculation of the password for the SERVICE MENU.
4
The service menu is now opened.
Choose menu option CONFIGURE.
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Action
5
Choose menu option OPI SETTINGS.
6
Choose menu option POS LISTEN PORT.
7
A pop-up will be opened in which you
must enter the POS listen port.
Explanation
Enter the desired COM port and choose
OK.
8
Choose menu option POS DEVICE PORT.
9
A pop-up will be opened in which you
must enter the POS device port.
Enter the desired COM port and choose
OK.
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2.13 Step 8: checking whether the PIN pad operates correctly
Always carry out a test transaction to check the operation of the installed PIN pad. You do not have to open the day to
carry out the test transaction if the menu of the VX 820 ITS PIN pad is already opened. In that case, the day is
automatically opened.
Action
1
Choose the menu option <MERCHANT
MENU>.
2
Enter the password of the merchant menu
(99999) and confirm with <OK>.
3
Choose menu option FUNCTIONS.
4
Choose menu option TERMINAL.
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Explanation
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Action
5
Choose menu option ACTIVATE
TERMINAL.
6
Carry out a test transaction after the day
opening to check the operation of the VX
820 ITS PIN pad.
CID087A/15042015
Explanation
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3 USING THE PIN PAD
3.1
Overview of the PIN pad
1
2
3
5
4
Description of the parts of the VX 820 ITS PIN pad
1
Display
When you open the menu of the VX 820 ITS PIN pad in local mode using AdminLight, you will operate the menu
using the PIN pad. The menu and the actions you carry out will be shown on the display.
2
Contactless reader
Card holders are able to hold their contactless payment cards or smartphone with payment application in front
of the display of the PIN pad in order to make their payments.
3
Privacy shield
The privacy shield ensures that the keys are shielded against undesired onlooking while the PIN code is being
entered. The card holder enters his PIN code and may shield the key combination from onlookers using his own
hand and the privacy shield. It is not permitted to remove the privacy shield!
4
Chip-card reader
Card holders can put their payment cards and chip cards in the chip-card reader in order to start up the
transaction. The card has to be put into the reader with the chip facing upward and in the direction of the
terminal.
5
Magnetic card reader
Card holders can slide their payment cards through the magnetic card reader in order to start up the
transaction. The card has to be slid through the reader with the magnetic strip facing down and towards the
terminal.
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3.2
Opening the menu of the PIN pad
You can open the menu of VX 820 ITS PIN pad using the program AdminLight. You can open the menu in two ways: in
local mode or in remote mode. When you open the menu in remote mode, you will be able to operate the menu
remotely using the program AdminLight. If you open the menu in local mode, you will be able to operate the menu on
location, using the keys and the touchscreen of the PIN pad (see section 3.3).
For more information about the opening of the menu, please refer to the user manual of AdminLight.
3.3
Operating the PIN pad
You can operate the menu of the VX 820 ITS PIN pad using the keys and the touchscreen if you have opened the menu in
local mode (see section 3.2).
1
2
3
4
Description of the keys of the VX 820 ITS PIN pad
1
Numeric keys
Enter data, for example an IP address. During a transaction, card holders can enter a PIN code using these keys.
2
<STOP> key
Go back to a previous menu or cancel an action. Card holders can cancel a transaction by pressing this key.
3
<CORR> key
Correct any information entered or adjust the settings of the PIN pad. Card holders can correct the information
entered by pressing this key.
4
<OK> key
Confirm the information entered. Card holders use this key to accord with a transaction.
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3.3.1
Entering alphanumerical characters
To enter alphanumerical characters, press a numerical key a number of times until the desired character appears on the
display.
1x
2x
3x
4x
5x
6x
7x
8x
9x
10x
11x
12x
13x
14x
15x
1
Q
Z
.
q
z
1
2
A
B
C
a
b
c
2
3
D
E
F
d
e
f
3
4
G
H
I
g
h
i
4
5
J
K
L
j
k
l
5
6
M
N
O
m
n
o
6
7
P
R
S
p
r
s
7
8
T
U
V
t
u
v
8
9
W
X
Y
w
x
y
9
0
-
space
+
0
*
,
‘
“
(
)
<
>
[
]
_
{
}
~
*
#
!
?
:
;
@
=
&
/
\
%
$
|
^
#
For example, if you want to enter the word Pin, just use the following keys:
• Enter <7> twice = P
• Enter <4> seven times = i
• Enter <6> six times = n
The PIN pads supplied by CCV never show letters on the numerical keys! Please contact our Product
Support Desk immediately if a VX 820 ITS PIN pad is provided with letters on the keypad.
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3.3.2
The touchscreen of the PIN pad
The VX 820 ITS PIN pad is provided with a touchscreen with which you can operate the menu of the PIN pad. Touch a
menu option to open it.
The touchscreen also shows symbols with which you can carry out functions. Touch the desired symbol to carry out the
corresponding function.
Symbol
Function
Scroll to the previous menu
Close the menu
Scroll to the first line of the menu
Scroll up one line in the menu
Scroll down one line in the menu
Scroll to the last line of the menu
Scroll to the previous menu option
Scroll to the next menu option
Choose the menu option displayed
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4 THE MENU OF THE PIN PAD
In this chapter, we present an overview of the available menu options for installation and service purposes. Which options are visible and selectable will depend on:
• the software-configuration version
• which functionalities have been activated via the TMS of CCV
You can open the menu using the program AdminLight. For more information, refer to the user manual of AdminLight (see section 1.6).
4.1
The main menu
Menu option
Description
Display info
In this menu, you are presented with different possibilities to display information about the PIN pad. Refer to section 4.2 for more information.
Merchant menu
Open the merchant menu. To open this menu, you have to enter a password (see sub-section 4.3.1). Via the merchant menu, you can:
- view reports (financial reports, terminal parameter report, and C-TAP reports of parameters, statuses and sessions)
- carry out merchant functions (start TMS session, open/close day, etc.)
- configure settings (for payment cards, communication, merchant password and keypad backlight)
Refer to section 4.3 for more information about the merchant menu.
Service menu
Open the service menu. To open this menu, you have to enter a calculated password. Via the service menu, you can:
- view reports (reports of terminal parameters, ILS, TMS sessions carried out, etc.)
- carry out mechanic functions (hardware installation, acquirer parameter, start TMS sessions, etc.)
- configure advanced settings (OPI settings, ILS, ILS2COM, etc.)
- carry out diagnostic tests
- view information of applications and keys
- navigate to the merchant menu
Copy receipt
Print a copy receipt of the most recent transaction carried out. The copy receipt is not printed but shown in the screen printer display of AdminLight. For more
information, refer to the user manual of AdminLight.
Refer to section 4.4 for more information about the service menu.
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4.2
Display info
The menu display info contains the following menu options:
Menu option
Menu option
Description
Display info
Terminal
Show general information of the PIN pad, for example the TMS-TID and the software-configuration version.
Communication
Show the communication settings.
HW info
Show information about the hardware (serial numbers).
C-TAP
Show the C-TAP terminal ID and acquirer-related information.
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4.3
4.3.1
The merchant menu
The password of the merchant menu
To open the merchant menu, you have to enter a password. The default value of the password is 99999.
For security reasons, CCV recommends you to change the password! After changing it, keep the password in a safe place in your administration.
If necessary, you can reset the password to its default value. Subsequently, choose the following menu options to change the merchant password: SERVICE MENU  CONFIGURE 
RESET MERCHANT PW
4.3.2
Reports
Menu option
Menu option
Menu option
Menu option
Menu option
Menu option
Merchant
menu
Reports
Terminal
Financial
Current
period
General report
Per acquirer
Select period
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General
Description
Print a report of totals for the transactions that have been
carried out during the current period.
Select
acquirer
General report
Per acquirer
Parameters
Menu option
Print a report of totals for the transactions that have been
carried out by a certain acquirer during the current period.
Print a report of totals for the transactions that have been
carried out during the selected period.
Select
acquirer
Print a report of totals for the transactions that have been
carried out by a certain acquirer during the selected period.
Print a report of the general terminal parameters.
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Menu
option
Menu
option
Menu
option
Menu
option
Menu
option
Menu
option
Menu
option
Description
Merchant
menu
Reports
C-TAP
Financial
Per terminal
Previous
period
Select
acquirer
Print the C-TAP totals of the previous period for a selected acquirer by
terminal.
Current
period
Select
acquirer
Print the C-TAP totals of the current period for a selected acquirer by
terminal.
Both
periods
Select
acquirer
Print the C-TAP totals of the previous and current periods for a selected
acquirer by terminal.
Previous 10
periods
Select
acquirer
Print the C-TAP totals of the 10 previous periods for a selected acquirer by
terminal.
Previous
period
Select
acquirer
Print the C-TAP totals of the previous period for a selected acquirer for all
terminals present on the site.
Current
period
Select
acquirer
Print the C-TAP totals of the current period for a selected acquirer for all
terminals present on the site.
Both
periods
Select
acquirer
Print the C-TAP totals of the previous and current periods for a selected
acquirer for all terminals present on the site.
Previous
period
Select
acquirer
Print the C-TAP totals (including details) of the previous period for a selected
acquirer for all terminals present on the site.
Current
period
Select
acquirer
Print the C-TAP totals (including details) of the current period for a selected
acquirer for all terminals present on the site.
Both
periods
Select
acquirer
Print the C-TAP totals (including details) of the previous and current periods
for a selected acquirer for all terminals present on the site.
Per site
Per site
(detail)
Close
period
CID087A/15042015
Per terminal
Close the period of the terminal for all acquirers who will allow this.
Per site
(detail)
Close the period (including details) of all terminals present on the site for all
acquirers who will allow this.
Per site
Close the period (including details) of all terminals present on the site for all
acquirers who will allow this.
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Menu
option
Menu
option
Menu
option
Menu
option
Menu option
Merchant
menu
Reports
C-TAP
Parameters
Terminal
Per acquirer
Status
Sessions
Menu
option
Description
Print a report with the information about the general C-TAP application
parameters.
Select
acquirer
Print a report with the information about the parameters for the selected
acquirer.
Brand
relations
Print a report with the information about the brand relations.
Open
transactions
Print a report with the information about the open transactions.
Open acq
sessions
Print a report with the information about the open acquirer parameter
sessions.
Trx info
report
Print a copy receipt with extensive EMV information.
Acquirer
sessions
TSC scheme
sessions
CID087A/15042015
Menu
option
Select
acquirer
Select
scheme
Last
Print a report with the information about the last session with the selected
acquirer.
Last
successful
Print a report with the information about the last successful session with
the selected acquirer.
Last
Print a report with the information about the latest TSC scheme session.
Last
successful
Print a report with the information about the latest successful TSC scheme
session.
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4.3.3
Functions
Menu option
Menu option
Menu option
Menu option
Menu option
Merchant menu
Functions
Terminal
Activate terminal / Deactivate
term (*)
Description
Activate terminal: open a new period for the financial reports.
Deactivate term: close the current period.
C-TAP
Contact TMS tonight
Start a TMS session at the end of the day to download new software
and/or parameters. The TMS determines which activities are to be
carried out during this session.
Contact TMS
Start a TMS session to download new software and/or parameters.
The TMS determines which activities are to be carried out during this
session.
Restart terminal
Restart the terminal
Initialisation
Check whether there are any C-TAP sessions open, and initialise
these (e.g. cold completions).
Contact acquirer
Select acquirer
Start an acquirer parameter session.
(*) Which menu option you can choose depends on whether the day is opened or closed.
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4.3.4
Configure
Menu
option
Menu option
Menu
option
Menu option
Menu
option
Menu option
Merchant
menu
Configure
Terminal
Communication
TCP/IP
Reset all
(DHCP)
Static IP
address
C-TAP
Menu option
Description
Reset all communication settings to set the terminal to DHCP.
Terminal IP
address
Enter the terminal IP address.
Subnet mask
Enter the subnet mask.
Gateway
Enter the gateway.
IP address
DNS1
Enter the IP address of a domain server. This address may also be
retrieved via DHCP.
IP address
DNS2
Enter the IP address of a second domain server. This address may
also be retrieved via DHCP.
Merchant password
Change the password of the merchant menu
Keypad BL on /
Keypad BL off (*)
Switch the backlight of the keypad on or off.
Edit relations
Select
acquirer
Add brand
Select brand
Link a certain payment card to a selected acquirer. Only payment
cards that are not yet linked to an acquirer can be selected.
Delete brand
Select brand
Remove the link between a certain payment card and the
selected acquirer. Only payment cards that are linked to the
selected acquirer can be selected.
Change
merchant id
Select brand
Change the merchant id of a certain payment card that is linked
to a selected acquirer.
(*) Which menu option you can choose depends on whether the backlight of the keyboard is on or off.
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4.4
4.4.1
The service menu
The password of the service menu
Contact our Product Support Desk via +31 (0)88 228 9783 to have the password for the service menu calculated.
4.4.2
Reports
Menu option
Menu option
Menu option
Menu option
Menu option
Service menu
Reports
Terminal
Parameters
General
Print a report of the most important terminal parameters.
Select XML file
Print the terminal parameters in the selected XML file in ‘raw’ format
(indicated by the XML tags).
ILS
Filtered
Non-filtered
Menu option
Full range
Print an ILS report with all available records after filtering by the print
filter.
Time range
Print an ILS report with all available records for a certain time period
after filtering by the print filter.
Last record
Print an ILS report with the last X records after filtering by the print
filter.
Full range
Print an ILS report with all available records.
Time range
Print an ILS report with all available records for a certain time period.
Last record
Print an ILS report with the last X records.
Management
info
TMS sessions
Print the management information report.
Last
Print a report of the last TMS session.
Last successful
Print a report of the last successful TMS session.
Last download
Print a report of the last download session.
Last error NTF
CID087A/15042015
Description
Print a report of the last error message of TMS/Acquirer (if available).
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Menu option
Menu option
Menu option
Menu option
Menu option
Service menu
Reports
C-TAP
Parameters
Terminal
Sessions
Description
Select
acquirer
Print the parameters of the selected acquirer.
TSC
management
Print the terminal security scheme ID.
Open
transactions
Print a report of all open transactions.
Open acq
sessions
Print a report of all open acquirer sessions.
Trx info report
Print a transaction report with extensive EMV data.
Acquirer
sessions
Select
acquirer
TSC scheme
sessions
CID087A/15042015
Menu option
Print the parameters of the C-TAP application.
Per acquirer
Status
Menu option
Select TSC
scheme
© CCV Services B.V.
Last
Print a report about the last session with the selected
acquirer.
Last successful
Print a report about the last successful session with the
selected acquirer.
Last
Print a report of the last TSC scheme session.
Last successful
Print a report of the last successful TSC scheme session.
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4.4.3
Functions
Menu option
Menu option
Menu option
Menu option
Menu option
Service menu
Functions
Terminal
Normal
Contact TMS for a normal version inspection.
Emergency
Contact TMS for an emergency call. TMS does not start a software download,
but only retrieves the functional parameters.
HW installation
C-TAP
Contact acquirer
Terminal install.
Start a hardware installation session with TMS for a complete, new
installation of a point-of-sale terminal.
PIN pad install.
Start a hardware installation session with TMS to link up a new PIN pad.
Select acquirer
Clear logs
Start a parameter download session with the selected acquirer.
Remove open transactions and acquirer parameter requests.
Load TSC scheme
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Description
Select scheme
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Load the selected TSC scheme.
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4.4.4
Configure
Menu option
Menu option
Menu option
Menu option
Menu option
Menu option
Service menu
Configure
OPI settings
POS listen port
Set the port (default: 4100) to which the point-of-sale terminal is to
listen for the POS system commands.
POS device port
Set the port (default: 4102) to which the point-of-sale terminal will
send data for the POS system.
Admin listen
port
Set the port (default: 4101) to which the point-of-sale terminal is to
listen for AdminLight commands.
Admin device
port
Set the port (default: 4103) to which the point-of-sale terminal will
send data for AdminLight.
Date / Time
ILS
Change the date and time.
Log filter
Reset
Reset the values of the ILS log filter to the TMS settings.
Set task level
Configure the level of the ILS log filter for the complete task.
Set group levels
CID087A/15042015
Description
Change all
Configure the level of the ILS log filter for all groups.
Select group
Configure the level of the ILS log filter for the selected group.
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Menu option
Menu option
Menu option
Menu option
Menu
option
Service menu
Configure
ILS
Print filter
Level
Groups
Menu
option
Menu
option
Description
Configure the level of the ILS print filter.
All on
Switch all modules on for all groups for the ILS print
filter.
All off
Switch all modules off for all groups for the ILS print
filter.
Select
group
All on
Switch all modules on for the selected group for the ILS
print filter.
All off
Switch all modules off for the selected group for the ILS
print filter.
Select
module
Switch the selected module on or off.
Msecs: Off -> On /
Msecs: On -> Off (*)
Switch the printing of milliseconds on the ILS report on
or off.
Clear data
Delete all ILS data.
ILS2COM
Enter the COM port or the IP address and the port to
which ILS is to send loggings.
For instance, enter ‘1’ for COM port 1 and
‘192.168.5.1:10000’ for IP address 192.168.5.1 and port
10000.
Keypad BL on /
Keypad BL off (*)
Switch the backlight of the keypad on or off.
Reset merchant pw
Reset the merchant password to the default value
99999.
Reset trx pw
Reset the transaction password.
Upload pp keys
Upload data from the EMV configuration into the PIN
pad.
(*) Which menu option you can choose depends on whether the option is on or off.
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4.4.5
Diagnostics
Menu option
Menu option
Menu option
Service menu
Diagnosis
Magcard reader
test
Comm test
Menu option
Menu option
Description
Test de magnet-strip reader.
Terminal
C-TAP
CID087A/15042015
Menu option
TMS
configuration
Test the communication with the primary TMS configuration
server.
TMS config
backup
Test the communication with the back-up TMS configuration
server.
TMS installation
Test the communication with the TMS installation server.
Zontalk server
Test the communication with the TMS zontalk (software
download) server.
Acquirer init.
Select acquirer
Test the communication with the TMS to check whether the
communication settings have been received from the TMS.
Acquirer auto.
Select acquirer
Test the communication with the acquirer to check whether
the communication settings have been received from the
acquirer.
TSC scheme
Select scheme
Test the communication with the TMS scheme provider.
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4.4.6
The PIN pad menu
Menu option
Menu option
Menu option
Menu option
Menu option
Description
Service menu
Diagnosis
Pp engineer
menu (*)
Change baud rate
Select baud rate
Select the RIO baud rate.
Change comport
Diagnostics
Change the COM port via which the PIN pad communicates with the POS.
Keypad test
Test whether the keys of the keypad are functioning correctly.
Calibrate screen
Calibrate the touchscreen.
Buzzer test
Test whether the buzzer is functioning correctly.
Magnetic card test
Test whether the magnet-strip reader is functioning correctly.
Merchant ic crd test
Test the operation of the SAM locks by checking whether the installed SAM
cards are recognised.
Customer ic crd test
Test whether the payment-card reader is functioning correctly.
CTLS test
Test whether the contactless reader is functioning correctly.
Applications
<Select application>
You are now entering the menu of the selected application. Which information
you are able to view depends on the application.
Key info
System key info
Show the KVC values of the uploaded System keys.
CCV key info
Show the KVC values of the uploaded CCV keys.
RSA key pair info
Show information of the RSA key pair.
DUKPT key info
Show information of the DUKPT keys.
Display MAC (X9.9)
Calculate the ANSI x 9.9 MAC value for all software and display the results.
Display SHA-MAC
Calculate the ANSI x 9.9 MAC value for all software and display the results.
Exit service menu
Leave the service menu
Merchant menu
Open the merchant menu. Refer to section 4.3 for more information about the
merchant menu.
(*) You cannot choose the menu options in the PIN pad menu by means of AdminLight, but only on location via the VX 820 ITS PIN pad.
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VX 820 ITS
Installation & service manual (version 1.0)
v1.0, Internal
5 CONTACT INFORMATION
5.1
Telephone numbers CCV
Product Support Desk for technical support
Sales Support for ordering accessories and fittings
+31 (0)88 228 9783 / ProductSupportDesk@nl.ccv.eu (*)
+31 (0)88 228 9619
(*) Your e-mail will be answered within one working day.
5.2
Opening hours CCV
CCV office hours:
Monday - Friday
8.30 a.m. - 5 p.m..
Product Support Desk:
Monday - Friday
8 a.m. - 6 p.m.
In case of calamities we can also be reached at the following hours:
Monday - Friday
6 p.m. - 10 p.m.
Saturday:
10 a.m. - 5 p.m.
Sales Support:
Monday - Friday
5.3
8.30 a.m. - 5 p.m.
General address information CCV
CCV Holland B.V.
PO Box 9226
6800 KH Arnhem, the Netherlands
T
F
E
I
+31 (0)88 228 9911
+31 (0)88 228 9900
info@nl.ccv.eu
www.ccv.nl
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