Troubleshooting
Operating Instructions
Troubleshooting
1
When the Machine Does Not Operate as Wanted
2
Troubleshooting When Using the Copy Function
3
Troubleshooting When Using the Facsimile Function
4
Troubleshooting When Using the Printer Function
5
Troubleshooting When Using the Scanner Function
6
Adding Paper and Replacing Print Cartridges
7
Clearing Misfeeds
8
Remarks
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Do not copy or print any item for which reproduction is prohibited by law.
Copying or printing the following items is generally prohibited by local law:
bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.
The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its
completeness or accuracy. If you have any questions concerning the legality of copying or printing certain items, consult with your legal advisor.
Important
Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.
Notes
Some illustrations in this manual might be slightly different from the machine.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
Caution:
Use of controls or adjustments or performance of procedures other than those specified in this manual
might result in hazardous radiation exposure.
Two kinds of size notation are employed in this manual. With this machine refer to the metric version.
For good copy quality, the supplier recommends that you use genuine ink from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of parts
other than genuine parts from the supplier with your office products.
Power Source
220 - 240V, 50/60Hz, 2A or less.
Please be sure to connect the power cord to a power source as shown above. For details about power
source, see p.121 “Power Connection”.
Trademarks
Microsoft®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the
United States and/or other countries.
TrueType is registered trademarks of Apple Computer, Inc.
PostScript® and Acrobat® are registered trademarks of Adobe Systems, Incorporated.
PCL is a registered trademark of Hewlett-Packard Company.
Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh
Company Limited.
PictBridge is a trademark.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
The proper names of the Windows operating systems are as follows:
• The product name of Windows® 95 is Microsoft® Windows® 95
• The product name of Windows® 98 is Microsoft® Windows® 98
• The product name of Windows® Me is Microsoft® Windows® Millennium Edition (Windows Me)
• The product names of Windows® 2000 are as follows:
Microsoft® Windows® 2000 Advanced Server
Microsoft® Windows® 2000 Server
Microsoft® Windows® 2000 Professional
• The product names of Windows® XP are as follows:
Microsoft® Windows® XP Professional
Microsoft® Windows® XP Home Edition
• The product names of Windows ServerTM 2003 are as follows:
Microsoft® Windows ServerTM 2003 Standard Edition
Microsoft® Windows ServerTM 2003 Enterprise Edition
Microsoft® Windows ServerTM 2003 Web Edition
• The product names of Windows® NT are as follows:
Microsoft® Windows NT® Server 4.0
Microsoft® Windows NT® Workstation 4.0
Manuals for This Machine
Refer to the manuals that are relevant to what you want to do with the machine.
❖ About This Machine
Be sure to read the Safety Information in this manual before using the machine.
This manual provides an introduction to the functions of the machine. It also
explains the control panel, preparation procedures for using the machine,
how to enter text, and how to install the CD-ROMs provided.
❖ General Settings Guide
Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual
for explanations on how to connect the machine.
❖ Troubleshooting
Provides a guide to solving common problems, and explains how to replace
paper, print cartridges, and other consumables.
❖ Security Reference
This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered, or
prevent the machine from unauthorized use.
Also refer to this manual for the procedures for registering administrators, as
well as setting user and administrator authentication.
❖ Copy Reference
Explains Copier functions and operations. Also refer to this manual for explanations on how to place originals.
❖ Facsimile Reference
Explains Facsimile functions and operations.
❖ Printer Reference
Explains Printer functions and operations.
❖ Scanner Reference
Explains Scanner functions and operations.
❖ Network Guide
Explains how to configure and operate the machine in a network environment, and use the software provided.
This manual covers all models, and includes descriptions of functions and
settings that might not be available on this machine. Images, illustrations, and
information about operating systems that are supported might also differ
slightly from those of this machine.
i
❖ Other manuals
• Manuals for This Machine
• Safety Information
• Quick Reference Copy Guide
• Quick Reference Fax Guide
• Quick Reference Printer Guide
• Quick Reference Scanner Guide
• PostScript3 Supplement
• UNIX Supplement
• Manuals for DeskTopBinder Lite
• DeskTopBinder Lite Setup Guide
• DeskTopBinder Introduction Guide
• Auto Document Link Guide
Note
❒ Manuals provided are specific to machine types.
❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the
manuals as PDF files.
ii
TABLE OF CONTENTS
Manuals for This Machine ......................................................................................i
How to Read This Manual .....................................................................................1
Symbols .....................................................................................................................1
Names of Major Options ............................................................................................1
1. When the Machine Does Not Operate as Wanted
Indicators................................................................................................................3
When the Function Status Indicator Lights Up in Red.......................................4
When You Have Problems Operating the Machine.............................................5
When a Job is Not Performed...............................................................................8
2. Troubleshooting When Using the Copy Function
When a Message Appears...................................................................................11
When You Cannot Make Clear Copies ...............................................................13
When You Cannot Make Copies as Wanted ......................................................17
When Memory is Full ........................................................................................... 20
3. Troubleshooting When Using the Facsimile Function
Adjusting the Volume ..........................................................................................21
When a Message Appears...................................................................................24
When You Cannot Send or Receive Fax Messages as Wanted.......................30
When Memory is Full ...............................................................................................34
If an Error Report is Printed................................................................................ 35
Turning Off the Main Power / In the Event of Power Failure............................ 36
When an Error Occurs Using Internet Fax ........................................................37
Error Mail Notification...............................................................................................37
Error Report (E-Mail)................................................................................................37
Server-Generated Error E-mail ................................................................................37
4. Troubleshooting When Using the Printer Function
When a Message Appears during Installation of the Printer Driver................39
Windows 95/98/Me, Windows 2000, Windows NT 4.0.............................................39
Windows XP Professional, Windows Server 2003...................................................39
Windows XP Home Edition ......................................................................................40
When a Message Appears...................................................................................41
Status Messages...................................................................................................... 41
Alert Messages ........................................................................................................42
Printing the Error Log ...............................................................................................43
When You Cannot Print.......................................................................................44
Other Printing Problems .....................................................................................47
When PictBridge Printing Does Not Work.........................................................58
iii
5. Troubleshooting When Using the Scanner Function
When Scanning is Not Done as Expected .........................................................59
When You Cannot Send Scanned Files .............................................................60
When You Cannot Browse the Network to Send a Scanned File ............................60
When the TWAIN Driver Cannot be Started ............................................................ 60
The Network Delivery Function Cannot be Used .....................................................60
Operations are Not Possible When Messages Appear............................................61
When a Message is Displayed ............................................................................62
When a Message is Displayed on the Control Panel ...............................................62
When a Message is Displayed on the Client Computer...........................................67
6. Adding Paper and Replacing Print Cartridges
Loading Paper ...................................................................................................... 71
Loading Paper into the Paper Tray 1 .......................................................................71
Loading Paper into the Tray 2 and 3........................................................................73
Changing the Paper Size.....................................................................................76
Changing the Paper Size in Tray 1 .......................................................................... 76
Changing a Paper Size in the Tray 2,3 ....................................................................86
Handling Print Cartridges ...................................................................................90
Replacing Print Cartridges .......................................................................................91
Sending Fax Messages When Ink has Run Out ......................................................92
Ink ............................................................................................................................92
Maintenance .........................................................................................................94
Nozzle Check Pattern ..............................................................................................94
Clean Printheads...................................................................................................... 97
Flush Printheads ...................................................................................................... 99
Adjustment .............................................................................................................101
Replacing the Transmission Stamp Cartridge ................................................113
7. Clearing Misfeeds
Removing Jammed Paper .................................................................................115
8. Remarks
Where to Put Your Machine .............................................................................. 119
Machine Environment ............................................................................................119
Moving....................................................................................................................120
Power Connection..................................................................................................121
Access to the Machine ...........................................................................................122
When Not Used for a Long Time............................................................................122
Maintaining Your Machine ................................................................................123
Cleaning the Exposure Glass.................................................................................123
Cleaning the Exposure Glass Cover ......................................................................124
Cleaning the ADF/ARDF ........................................................................................124
INDEX....................................................................................................... 125
iv
How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates important safety notes.
Ignoring these notes could result in serious injury or death. Be sure to read these
notes. They can be found in the "Safety Information" section of About This Machine.
Indicates important safety notes.
Ignoring these notes could result in moderate or minor injury, or damage to the
machine or to property. Be sure to read these notes. They can be found in the
"Safety Information" section of this manual.
Indicates points to pay attention to when using the machine, and explanations
of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure
to read these explanations.
This symbol indicates information or preparations required prior to operating.
Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[]
Indicates the names of keys that appear on the machine’s display panel.
{}
Indicates the names of keys on the machine’s control panel.
Names of Major Options
Major options of this machine are referred to as follows in this manual:
• Auto Document Feeder → ADF
• Auto Document Feeder capable of scanning both sides of a sheet → ARDF
1
2
1. When the Machine Does
Not Operate as Wanted
This section explains basic troubleshooting procedures that are applicable to all
functions of this machine.
Indicators
This section explains symbols displayed when the machine requires the user to
remove misfed paper, add paper, or other perform other procedures.
x:Misfeed indicator
Appears when a misfeed occurs. See p.115 “Clearing
Misfeeds”.
B: Add Paper indicator
Appears when paper-out condition occurs. See p.71
“Loading Paper”.
G: Add Ink indicator
Lit when ink is running low. See p.90 “Handling Print
Cartridges”.
3
When the Machine Does Not Operate as Wanted
When the Function Status Indicator Lights
Up in Red
1
If a function key is lit in red, press the key to switch to the screen for the corresponding function, and then follow the message that appears.
Problem
Cause
Solution
Documents and reports
do not print out.
There is no copy paper left.
Add more paper. See p.71 “Loading Paper”.
An error has occurred.
There is a problem with the func- Record the code number shown
tion whose key is lit red.
in the display and contact your
service representative. See "When
A Message Displayed" of each
chapter. Other functions are
available normally.
The machine is unable
to connect to the network.
A network error has occurred.
• Check the displayed message
and take an appropriate action. See "When A Message
Displayed" of each chapter.
• Check that the machine is correctly connected to the network, and that the machine is
correctly set. See "Network
Settings ", General Settings
Guide.
• Contact the administrator.
• When the function key is still
lit in red, even if you take the
measures above, contact your
service representative.
Note
❒ If an error occurs in the function you are using, check the message that appears on the control panel, and then refer to "When a Message is Displayed"
for the relevant function.
Reference
p.11 “Troubleshooting When Using the Copy Function”.
p.21 “Troubleshooting When Using the Facsimile Function”.
p.39 “Troubleshooting When Using the Printer Function”.
p.59 “Troubleshooting When Using the Scanner Function”.
4
When You Have Problems Operating the Machine
When You Have Problems Operating the
Machine
1
The following chart gives explanations of common problems and messages.
If other messages appear, follow the instructions displayed.
Problem
Cause
Solution
"Please wait." ap- This message appears when you
turn on the operation switch.
pears.
If the machine does not get started within 2 minutes, contact your
service representative.
"Please wait." ap- If the machine has not been in use
for a long time, it may take longer
pears on the display.
than normal to print or start up
when switched on.
Wait for about 10 minutes.
Although the copier
Functions other than the copier
screen appears when
function are not yet ready.
the machine is turned
on using the main power switch, it cannot be
switched to another
screen by pressing the
{Facsimile} or {Scanner}
key.
Wait a little longer.
The machine has just
been turned on and the
User Tools screen is displayed, but the User
Tools menu has items
missing.
Functions other than the copier
function are not yet ready. Time
required varies by function.
Functions appear in the User
Tools menu when they become
ready for use.
Wait a little longer.
The display is difficult
to see.
Screen contrast is not adjusted.
Set the screen contrast knob to the
light position to see the display
panel properly. See "Display
Contrast", General Settings
Guide.
The display is off.
The operation switch is turned
off.
Turn on the operation switch.
Nothing happens when
the operation switch is
turned on.
The main power switch is turned
off.
Turn on the main power switch.
The main power indica- This occurs in the following cases:
tor continues blinking
• The exposure glass cover,
and does not turn off
ADF, or ARDF is open.
when pressed.
• The machine is communicating with external equipment.
Close the exposure glass cover,
ADF, or ARDF. and check if the
machine is communicating with a
computer.
• The hard disk is active.
• The facsimile unit is installed
in the machine and the directdial function is being used.
5
When the Machine Does Not Operate as Wanted
Problem
1
Cause
"Adjusting..." ap- • The machine is performing
image adjustment operations.
pears.
• The machine is cleaning its
print head.
The machine may perform periodic maintenance during operations. The frequency and
duration of maintenance depends on the humidity, temperature, and printing factors such as
number of prints, paper size, and
paper type. Wait for the machine
to get ready.
Original images are
printed on the reverse
side of the paper.
Load paper correctly. Load paper
into the paper tray with the print
side down, and into the bypass
tray with the print side up. See
p.74 “Orientation-Fixed Paper or
Two-Sided Paper”.
You may have loaded the paper
incorrectly.
Misfeeds occur frequently. The tray's side fences may not be
locked.
Check the side fences are locked.
See p.76 “Changing the Paper
Size”.
Misfeeds occur frequently. The tray's end fence may not be
set properly.
Check the end fence is set properly. See p.76 “Changing the Paper
Size”.
Misfeeds occur frequently. Paper of an unrecognizable size
has been loaded.
If you load paper of an unrecognizable size, specify the paper
size in “Paper Size”. See "Tray Paper Size: Tray1","Tray Paper Size:
Tray2-3", General Settings Guide
and Copy Paper", About This
Machine.
Misfeeds occur frequently. You may have loaded paper of a
size not shown on the paper size
selector.
Use Tray Paper Settings to set the
paper size. See "Tray Paper Settings", General Settings Guide.
An error message remains, even if misfed
paper is removed.
Clear misfed paper, and then
open and close the front cover.
See p.115 “Removing Jammed
Paper”.
When a misfeed message appears, it remains until you open
and close the cover as required.
Paper is still jammed in the tray.
6
Solution
After you change a consumable or clear a paper jam, the machine
may not switch back to
the screen for the function being used.
If the optional hard disk is not in- Press the {Start} key.
stalled, depending on the type of
key card, the machine may not
automatically switch back to the
screen for the function being used
after you change a consumable or
clear a paper jam.
Print is disabled.
Ink has run out.
Both Black & White and Colour
Print is disabled if only one of the
four ink colours runs out. Replace
the print cartridge before this
happens.
When You Have Problems Operating the Machine
Problem
Cause
Solution
Cannot print in duplex
mode.
No hard disk drive is mounted on
your machine.
Duplex copying requires the optional hard disk drive. See "Functions Requiring Optional
Configurations", Copy Reference.
Cannot print in duplex
mode.
You cannot use paper in Bypass
Tray, One-Sheet Bypass Tray for
duplex printing.
For duplex printing, select Tray
1-3 in the copier mode or with the
printer driver.
Cannot print in duplex
mode.
[1 Sided] is selected for "Paper
Type".
Select [On] or "Paper Type". See
"Paper Type: Paper Tray1-3",
General Settings Guide.
Cannot print in duplex
mode.
You cannot select duplex printing
if the paper type is set to [Label Paper], [OHP (Transparency)], [Thick
Paper], [Envelope], [Postcard], or
[Inkjet Postcard].
Select a paper type that allows
duplex printing. See "Paper Type:
Paper Tray1-3", General Settings
Guide.
The user code entry
screen is displayed.
Users are restricted by user man- Enter the user code (up to eight
agement.
digits), and then press {q}.
The Authentication
screen appears.
Basic Authentication, Windows
Authentication, LDAP Authentication or Integration Server Authentication is set.
The "Temperature
The temperature inside the print- Locate the printer in an environer is too high or too low.
ment where the temperature remains between 10 and 32°C. See
p.119 “Where to Put Your Machine”.
Alert. Turn main
power off, adjust room temp.
and wait a while
before restarting."message ap-
1
Enter your login user name and
user password. See "When the
Authentication Screen is Displayed", About This Machine.
pears, and print is
disabled.
"You do not have
privileges to
use this function." is displayed.
The use of the function is restrict- Contact the administrator.
ed to authenticated users only.
Authentication failed.
The entered login user name or
login password is not correct.
Inquire the user administrator for
the correct login user name and
login password.
Authentication failed.
Cannot access the authentication
server when using Windows authentication , LDAP Authentication, or Integration Server
Authentication.
Contact the administrator.
Note
❒ If you cannot make copies as you want because of paper type, paper size, or
paper capacity problems, use recommended paper. See "Copy Paper", About
This Machine.
7
When the Machine Does Not Operate as Wanted
When a Job is Not Performed
You might not be able to perform a function if the machine is busy with another
function.
If this appears to be the case, stop any active function, and then try performing
the required function again. In some cases, you can carry out another job (copier,
facsimile, printer scanner) without canceling the current job being performed.
Performing multiple functions simultaneously like this is called "Multi-accessing".
Function compatibility
$
×
×
×
b
×
b
b
b
×
b
b
×
×
×
Printing Received Data b
b
×
b
b
b
b
b
b
b
b
b
b
Using the control panel $
$
$
$ *1 $
$
Reception Transmission
Memory Reception
Receive Data
Print
Copy
Facsimile
Immediate Transmission ×
Printing
Scanning
b
$
b
b
b
b
b
b
$
$
b
b
b
b
b
b
b
b
$
×
$ *1
$
×
b *2
×
×
×
b *2
×
×
×
b *2
b
b
b
×
b
b
b
b
b
b
b
b
b
×
b
b
b
×
b
b
b
b
b
b
b
b
b
b
1
b
1
1
b
b
b
b
b
$ *1 b
$
b
$ *1 b
b
b
b
b
b
b
×
×
×
×
$
*1
b
b
b
b
$
$
×
×
*1
Scanning
b
b
Memory Transmission
Using the control panel
$
Scanning An Original for ×
Memory Transmission
Memory Transmission b
Printing
Transmission Operation
$
×
×
Receive Data
$
$
Printing Received Data
×
×
Using the control panel
Printer
Scanner
Print
Memory Reception
Transmission Operation
×
×
select
Reception
Immediate Transmission
Copying
Copying
Mode before you
Scanner Printer
Facsimile
Transmission
Using the control panel
Mode after you select Copy
Scanning An Original for Memory Transmission
1
$
b…means that these functions can be used together.
$…means that you can interrupt the current job with Function keys to proceed
to a subsequent job.
1…means that another job will automatically start after the current job is finished.
×…means that you must manually start another job after the current job is finished (i.e., these functions cannot be used together).
*1
*2
8
You can scan a document once the preceding job documents are all scanned.
During parallel reception, any subsequent job is suspended until reception is completed.
When a Job is Not Performed
Note
❒ If the machine is capable of executing multiple functions simultaneously,
specify which function should have priority in “Print Priority”. This setting is
factory-preset to “Display mode”. For setting of Printing Priority Function,
see "Print Priority", General Settings Guide.
1
❒ While printing is in progress, scanning a document using another function
may take more time.
9
When the Machine Does Not Operate as Wanted
1
10
2. Troubleshooting When
Using the Copy Function
This section explains likely causes of and possible solutions for copier function
problems.
When a Message Appears
This section explains the machine's main messages. If other messages appear,
follow the instructions they contain.
Important
❒ For messages that are not listed here, see “When You Have Problems Operating the Machine”.
Message
Cause
Solution
Cannot detect
original size
Improper original is placed.
Select paper manually, not in
Auto Paper Select mode, and do
not use Auto Reduce/Enlarge
function. See "Sizes difficult to
detect", Copy Reference.
Cannot detect
original size
Improper original is placed.
Place the original on the exposure
glass. See "Placing the Exposure
Glass" and "Sizes difficult to detect", Copy Reference.
Cannot detect
original size
Original is not placed.
Place your originals.
Check original
orientation
Original is not placed in a proper
orientation.
Change the orientation of the
original.
Check paper size Improper paper size is set.
If you press the {Start} key, copy
will start onto the selected paper.
A size of paper for which Rotate
Rotate Sort is
unavailable with Sort is not available is selected.
this paper size
Select the proper paper size. See
"Sort", Copy Reference.
Cannot dup. copy
this size
A paper size not available in Du- The following paper sizes are
plex mode has been selected.
available for Duplex mode: A3L,
B4L, A4KL, B5KL, A5KL,
11"×17"L, 81/2"×14"L,
81/2"×11"KL, 71/4"×101/2"L,
8"×13"L, 81/2"×13"L,
81/4"×13"L 8KL, 16KKL. Select one of these sizes.
Max. number of
sets is nn
The number of copies exceeds the
maximum copy quantity.
You can change the maximum
copy quantity. See "Max. Number
of Sets", General Settings Guide.
11
Troubleshooting When Using the Copy Function
Message
Cause
Solution
Cannot copy.
Original is being scanned by
another function.
Scanner function is in use.
Cancel the current scan job. To do
this, press the {Clear/ Stop} key on
the scanner screen to display the
message “Clear/Stop key
was pressed. Stop
scanning?”, and then press
[Stop].
2
You do not have
privileges to
use this function.
The use of this function is restrict- Contact the administrator.
ed to authentified users only.
Authentication
failed.
The entered login user name or
login password is not correct.
Inquire the user administrator for
the correct login user name and
login password.
Authentication
failed.
Cannot access the authentication
server when using Windows authentication , LDAP Authentication, or Integration Server
Authentication.
Contact the administrator.
Reference
p.5 “When You Have Problems Operating the Machine”
12
When You Cannot Make Clear Copies
When You Cannot Make Clear Copies
This section explains likely causes of and possible solutions for unclear copies.
Problem
Cause
Solution
Copies appear dirty.
Image density is too high.
Adjust the image density. See
"Adjusting Image Density", Copy
Reference.
Copies appear dirty.
[ADS Background] is not enabled.
Select [Full Colour 1(Text)] or
[Black&White 1(Text)] for Original
Type Setting of Copier Features
to enable [ADS Background]. See
"ADS Background", General Settings Guide.
Printed images contain
blots or are patchy.
• The printhead can scratch pa- Use recommended paper. See
per that is too thick or thin,
"Copy Paper", About This Macausing ink bleed.
chine.
2
• Images may be too light to ap- Contact your service representapear on coarse or treated pa- tive.
per.
Printed images contain
blots or are patchy.
The envelope lever is not correct- Set the lever correctly according
ly set.
to the type of paper you have
loaded. When printing on envelopes, lower the envelope lever. If
printed images are unclear even
when printing on non-envelope
paper, lower the envelope lever.
See "When copying onto envelopes", Copy Reference.
Printed images contain
blots or are patchy.
The ink may be dry or the nozzles If the machine has been left unof the printheads may be clogged, used for a long time, print the
preventing effective discharge.
nozzle check pattern and perform
head cleaning, if necessary. See
p.94 “Maintenance”.
Printed images contain
blots or are patchy.
Ink on printed surfaces is not dry. Do not touch printed surfaces immediately after copying. OHP
transparencies require more time
than normal paper to dry. Remove freshly printed sheets one
by one, taking care not to touch
areas of print. See "Copy Paper",
About This Machine.
Printed images contain
blots or are patchy.
• Check the machine is set on a
horizontal surface.
• The machine must be placed
on a stable and level surface.
Make sure the machine's environment meets requirements. See
p.119 “Where to Put Your Machine”.
13
Troubleshooting When Using the Copy Function
Problem
Cause
Solution
Printed images contain
blots or are patchy.
The paper is creased, curled, or
has blemishes.
Smooth out the wrinkles from the
paper, or replace it. See "Copy Paper", About This Machine.
If paper comes out curled, adjust
the Output Tray. See "Output
tray settings", About This Machine.
2
14
Printed images contain
blots or are patchy.
The paper is too thick, curled, or
the print density is too high.
Lower the Envelope Lever for
printing.
Printed images contain
blots or are patchy.
Image density is too light.
Adjust the image density. See
"Adjusting Image Density", Copy
Reference.
Printed images contain
blots or are patchy.
The paper is damp.
Use paper that has been stored in
the recommended temperature
and humidity condition. See
"Copy Paper", About This Machine.
Image blurs or double
lines appear.
The printheads are misaligned.
Adjust the head positions. If they
are still misaligned, print the nozzle check test pattern, and then
perform head cleaning, if necessary. See p.94 “Maintenance”.
The image is too dark or
too light.
The expiration date of the print
cartridge has passed.
Open the print cartridge and use
it before the expiration date.
The image is too dark or
too light.
The correct paper type settings
are not made.
Check if paper loaded on the paper tray, bypass tray or OneSheet Bypass Tray matching the
paper type set on the control panel. See "Copy Paper", About This
Machine.
The image is too dark or
too light.
The image was not printed on a
suitable surface.
Before printing on special paper,
check its surface carefully. Printing on non-print surfaces reduces
print quality and can damage the
machine's internal components.
See "Copy Paper", About This
Machine.
Image is dirty or bleeds. The paper is not loaded in the
correct orientation.
Certain sizes of paper cannot be
loaded lengthwise. Check the orientation of the loaded paper. See
"Copy Paper", About This Machine.
Image is dirty or bleeds. Use of non-recommended cartridges and cartridge refill ink
can result in loss of print quality
and other problems.
Use manufacturer-genuine cartridges. Contact your service representative.
When You Cannot Make Clear Copies
Problem
Cause
Solution
Image is dirty or bleeds. Duplex copying of large, single
colour or ink heavy images can
result in ink leakage inside the
main unit or onto the paper output roller.
We recommend single-sided copying if print images are large and
single colour or ink heavy.
The reverse side of an
original image is copied.
Image density is too high.
Adjust the image density. See
"Adjusting Image Density", Copy
Reference.
A shadow appears on
copies if you use pasted
originals.
Image density is too high.
2
Adjust the image density. See
"Adjusting Image Density", Copy
Reference.
Change the orientation of the
original.
Put mending tape on the pasted
part.
The same copy area is
dirty whenever making
copies.
The exposure glass, ADF, or
ARDF is dirty.
Clean them. See p.123 “Maintaining Your Machine”.
Parts of images are not
copied.
The original is not set correctly.
Set originals correctly. See "Copy
Paper" About This Machine.
Parts of images are not
copied.
The correct paper size is not selected.
Select the proper paper size.
Images appear only
partially coloured.
The paper is damp.
Use paper that has been stored in
the recommended temperature
and humidity condition. See
"Copy Paper", About This Machine.
Coloured lines appear.
The exposure glass or scanning
glass is dirty.
Clean them. See p.123 “Maintaining Your Machine”.
White lines appear.
The exposure glass or scanning
glass is dirty.
Clean them. See p.123 “Maintaining Your Machine”.
White lines appear.
A nozzle might be misfiring.
Print the test pattern to check
whether a nozzle is misfiring.
Perform head cleaning, if necessary. See p.94 “Maintenance”.
Copies are blank.
The original is not set correctly.
When using the exposure glass,
face the originals down. When
using the ADF, or ARDF face
them up.
A moiré pattern is produced on copies.
Your original has a dot pattern
image or many lines.
Place the original on the exposure
glass at a slight angle.
15
Troubleshooting When Using the Copy Function
Problem
Cause
Solution
Black spots appear on
the copy of a photographic print.
Because of high humidity, the
photographic print has stuck to
the exposure glass.
Place the print on the exposure
glass in either of the following
ways:
• Place an OHP transparency
on the exposure glass, and
then place the print on top of
the OHP transparency.
2
• Place the print on the exposure glass, and then place two
or three sheets of white paper
on top of it. Leave the exposure glass cover, ADF, or
ARDF open when copying.
16
When You Cannot Make Copies as Wanted
When You Cannot Make Copies as
Wanted
This section explains causes and remedies when copy results are not as expected.
❖ Basic
Problem
Cause
Solution
Printing does not start.
The cover of One-Sheet Bypass
Tray or One-Sheet output Tray is
open.
Check that the cover of One-Sheet
Bypass Tray or One-Sheet output
Tray is properly closed.
Printing does not start.
There is paper remaining in the
One-Sheet output Tray.
Remove any paper left in the
One-Sheet output Tray.
2
Misfeeds occur frequently. The number of sheets loaded ex- Load paper only as high as the
ceeds the capacity of the machine. upper limit markings on the side
fences of the paper tray or bypass
tray. See "Copy Paper", About
This Machine.
Misfeeds occur frequently. The paper is damp.
Use paper that has been stored in
the recommended temperature
and humidity condition. See
"Copy Paper", About This Machine.
Misfeeds occur frequently. The paper is too thick or too thin. Use recommended paper. See
"Copy Paper", About This Machine.
Misfeeds occur frequently. The copy paper is wrinkled or
has been folded/creased.
Use recommended paper. Use
paper that has been stored in the
recommended temperature and
humidity condition. See "Copy
Paper", About This Machine.
Misfeeds occur frequently. Printed paper is used.
Use recommended paper. Do not
reuse copy paper that has been already copied or printed onto. See
"Copy Paper", About This Machine.
Copy paper becomes
creased.
The paper is damp.
Use paper which has been stored
at the right temperature and humidity condition. See "Copy Paper", About This Machine.
Copy paper becomes
creased.
Paper is too thin.
Use recommended paper. See
"Copy Paper", About This Machine.
You cannot combine
several functions.
Selected functions cannot be used
together.
Check the combination of functions and make the settings again.
See "Combination Chart", Copy
Reference.
17
Troubleshooting When Using the Copy Function
2
Problem
Cause
Solution
The copy is grayed out
or a text pattern appears in the background of the copy.
You have copied a copy-guarded
document protected from unauthorized copying.
Check the document. See "Using
[Data Security for Copying] ", Printer
Reference.
Print is slanted.
The side fences in the paper feed
tray is not locked.
Make sure the side fence is
locked. See p.76 “Changing the
Paper Size”.
Print is slanted.
The paper is feeding in at a slant. Load the paper correctly. See p.71
“Loading Paper”.
Print is slanted.
The front cover is open.
Make sure the right and lower
right covers are properly closed.
Problem
Cause
Solution
When using Combine,
parts of the image are
not copied.
You specified a reproduction ra- When you specify a reproduction
tio that does not match the sizes ratio using Manual Paper Select
of your originals and copy paper. mode, make sure that the ratio
matches your originals and the
copy paper.
❖ Combine
(Select the correct reproduction
ratio before using Combine
mode.)
Copies are not in correct order.
You placed the originals in the in- When placing a stack of originals
correct order.
in the ADF, or ARDF, the last
page should be on the bottom.
If you place an original on the exposure glass, start with the first
page to be copied.
18
When You Cannot Make Copies as Wanted
❖ Duplex
Problem
Cause
Solution
Cannot print in duplex
mode.
You may have loaded paper on
Remove paper loaded on the bythe bypass tray, or One-Sheet By- pass tray, or One-Sheet Bypass
pass Tray.
Tray. Load paper in another tray.
Cannot print in duplex
mode.
You have loaded paper exceeding 90 g/m2.
Change the paper.
Cannot print in duplex
mode.
You have selected a tray which is
set to [Off] in [Tray Paper Settings]
in [System Settings].
Set the tray to [On] in [Tray Paper
Settings] in [System Settings]. See
"System Settings", General Settings Guide.
Copies are not in duplex order.
You placed the originals in the in- When placing a stack of originals
correct order.
in the ADF, or ARDF, the last
page should be on the bottom.
2
If you place an original on the exposure glass, start with the first
page to be copied.
When using Duplex,
copy is made Top to
Bottom even though
[Top to Top] is selected.
You placed the originals in the
wrong orientation.
Place the original in the correct
orientation. See "Original Orientation", Copy Reference.
19
Troubleshooting When Using the Copy Function
When Memory is Full
This section explains likely causes of and possible solutions for problems related
to full memory.
2
20
Message
Cause
Solution
Memory is full.
[Print] scanned
orig., [Clear]
to cancel/clear
memory.
The scanned originals exceeds
the number of pages that can be
stored in memory.
Press [Print] to copy scanned originals and cancel the scanning data. Press [Clear] to cancel the
scanning data and not copy.
Press [Resume]
to scan and copy
remaining originals.
The machine checked if the reTo continue copying, remove all
maining originals should be cop- copies, and then press [Resume].
ied, after the scanned original has To stop copying, press [Stop].
been printed.
3. Troubleshooting When
Using the Facsimile Function
This chapter explains likely causes of and possible solutions for facsimile function problems.
Adjusting the Volume
The following describes how to adjust the volume.
You can change the volume of the following sounds that the machine makes.
❖ On Hook Mode
Heard when the {On Hook Dial} key is pressed.
❖ At Transmission
Heard when immediate transmission is performed.
❖ At Reception
Heard when the machine receives a document.
❖ At Dialing
Heard after pressing the {Start} key, until the line connects to the destination.
❖ At Printing
Heard when a received document is printed
A Press the {User Tools/Counter} key.
AME001S
B Select [Fax Features] using {U} or {T}, and then press the {OK} key.
21
Troubleshooting When Using the Facsimile Function
C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.
D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key.
3
E Select the item you want to adjust using {U} or {T}, and then press the
{OK} key.
F Select the volume using {W} or {V}, and then press the {OK} key.
Press the {Escape} key to cancel setting and the display returns to that of step
E.
22
Adjusting the Volume
G Press the {User Tools/Counter} key.
3
AME001S
The standby display appears.
Note
❒ You can adjust the On Hook volume when you press the {On Hook Dial}
key. See "On Hook Dial", Facsimile Reference.
❒ If the extended security function prevents you changing this setting, contact the administrator.
❒ You can set the volume level to between 1 and 7.
23
Troubleshooting When Using the Facsimile Function
When a Message Appears
This section explains the machine's main messages. If other messages appear,
follow their instructions.
Message
Cause
Solution
Error occurred,
and trans. was
cancelled.
A document jam occurred during
Immediate Transmission. There
may be a problem with the machine or the telephone line (for
example noise or cross talk).
Press [Exit], and then resend the
pages that have not been sent.
Put original
back, check it
and press Start
key.
Original jammed during Memory Place originals that have not been
Transmission.
scanned on the exposure glass,
ADF, or ARDF again.
3
If the error reoccurs frequently,
contact your service representative.
The machine failed to detect the
Cannot detect
size of the original.
original size.
Place original
again, then
press Start key.
Place original again, and then
press {Start} key.
LFunc. Problems There is a problem with the fax.
Data will be initialized.
Record the code number shown
in the display and contact your
service representative.
Other functions can be used.
Cannot send fax
as scanner is in
use by another
function.
The machine is scanning an orig- Before sending the fax, cancel the
inal under another function.
current scan job under the other
function. To do this, press the
{Clear/Stop} key on the control
panel to display the message
“Clear/Stop key was
pressed. Stop scanning?”, and then press [Stop].
24
Updating destination list. Reselect
destination(s)
or sender's name
later.
The destination list is being updated from the network using
SmartDeviceMonitor for Admin
or Web Image Monitor. Depending on the number of destinations
to be updated, there may be some
delay before you can resume operation. Operation is not possible
while this message is displayed.
Wait until the message disappears. Do not switch off the power while this message is
displayed.
You do not have
privileges to
use this function.
Use of this function is restricted.
Contact the administrator.
Authentication
failed.
Wrong login user name or password.
Confirm correct login user name
or password.
When a Message Appears
Message
Cause
Solution
Authentication
failed.
Authentication is not possible
from this machine.
Contact the administrator.
Connection with
LDAP server has
failed. Check
the server status.
A network error has occurred
and connection has failed.
Try the operation once more. If
the message is still shown, the
network may be crowded. Check
the information of [System Settings]. See "System Settings", General Settings Guide.
LDAP server
auth. has
failed. Check
the settings.
The entered user name or password does not match that specified for LDAP authentication.
Make settings correctly for the
user name and the password for
LDAP server authentication.
Exceeded max.
number of search
results which
can be displayed. Max.:
nnn
The number of search results has
exceeded the maximum number
of items that can be displayed.
Search again after changing the
search conditions.
LDAP server
search timed
out. Check the
server status.
A network error has occurred
and connection has failed.
Try the operation once more. If
the message is still shown, the
network may be crowded. Check
the information of [System Settings]. See "System Settings", General Settings Guide.
Specified group
contains some
invalid dest. Do
you want to select only valid
dest.?
The specified group contains
some destinations for sending by
e-mail and some destinations for
sending by Scan to Folder.
To select destinations for sending
by email, press [Select] for the
message displayed on the e-mail
screen. To select destination for
sending by Scan to Folder, press
[Select] for the message displayed
on the Scan to Folder screen.
Entered path is The name of the computer or
folder entered as the destination
not correct.
Please re-enter. is wrong.
Check whether the computer
name and the folder name for the
destination are correct.
Sender's name is The sender has not been specified.
not selected.
Specify sender's
name.
A sender's name should be specified before sending e-mail. Send
e-mail after specifying the sender's name.
3
(A figure is placed at n.)
E-mail address
entered is incorrect. Please
re-enter.
The entered e-mail address is
wrong.
Make sure the e-mail address is
correct, and then enter it again.
25
Troubleshooting When Using the Facsimile Function
3
Message
Cause
Solution
Check whether
there are any
network problems.
{13-10}
The alias telephone number you • Check the alias telephone
entered is already registered on
number is correctly prothe gatekeeper by another device.
grammed using the Web Image Monitor. See the Web
Image Monitor's Help.
Check whether
there are any
network problems.
{13-11}
Cannot access gatekeeper.
Check whether
there are any
network problems.
{13-17}
Registering of user name is reject- • Use your Web Image Monitor
ed by SIP server.
to check the SIP server address and user name are correctly programmed. See the
Web Image Monitor's Help.
Check whether
there are any
network problems.
{13-18}
Cannot access SIP server.
Check whether
there are any
network problems.
{14-01}
Cannot find the DNS server,
SMTP Server or folder for forwarding.
• Contact the administrator.
• Use your Web Image Monitor
to check the gatekeeper address is correctly programmed. See the Web Image
Monitor's Help.
• Contact the administrator.
• Contact the administrator.
• Use your Web Image Monitor
to check the SIP server address is correctly programmed. See the Web Image
Monitor's Help.
• Contact the administrator.
• Check that the DNS server
IPv4 address is correctly programmed using Web Image
Monitor. See the Web Image
Monitor's Help.
• Check that the host name or
IPv4 address of the SMTP
server is correctly programmed using Web Image
Monitor. See the Web Image
Monitor's Help.
• Check that the SMTP server is
correctly programmed using
Web Image Monitor. See the
Web Image Monitor's Help.
• Check that the folder for
transfer is correctly specified.
• Check that the computer in
which the folder for transfer is
specified is operating correctly.
• Check that the LAN cable is
correctly connected to the machine.
• Contact the administrator.
26
When a Message Appears
Message
Cause
Solution
Check whether
there are any
network problems.
{14-09}
E-mail transmission was refused • Check that the user name and
by SMTP authentication, POP bepassword for SMTP authentifore SMTP authentication or
cation or POP before SMTP
login authentication of the comauthentication are correctly
puter in which the folder for
programmed from File Transtransfer is specified.
fer under System Settings. See
"File Transfer Settings", General Settings Guide. You can
also use the Web Image Monitor for confirmation. See the
Web Image Monitor's Help.
3
• Check that the user name and
password of the E-mail Account are correctly programmed from File Transfer
under System Settings. See
"File Transfer Settings", General Settings Guide. You can
also use the Web Image Monitor for confirmation. See the
Web Image Monitor's Help.
• Check that the user ID and
password for the computer in
which the folder for forwarding is specified are correctly
programmed.
• Check that the folder for forwarding is correctly specified.
• Check that the computer in
which the folder for forwarding is specified is correctly operated.
• Contact the administrator.
Check whether
there are any
network problems.
{14-33}
No machine's e-mail address is
programmed.
• Check that the machine e-mail
address is correctly programmed from File Transfer
under System Settings. See
"File Transfer Settings", General Settings Guide. You can
also use the Web Image Monitor for confirmation. See the
Web Image Monitor's Help.
• Contact the administrator.
Check whether
there are any
network problems.
{15-01}
No POP3/IMAP4 server address
is programmed.
• Check that the host name or
IPv4 address of the
POP3/IMAP4 server is correctly programmed using the
Web Image Monitor. See the
Web Image Monitor's Help.
• Contact the administrator.
27
Troubleshooting When Using the Facsimile Function
Message
Cause
Solution
Check whether
there are any
network problems.
{15-02}
Cannot log on to the
POP3/IMAP4 server.
• Check that the user name and
password of the E-mail Account are correctly programmed using File Transfer
under System Settings. See
"File Transfer Settings", General Settings Guide. You can
also use the Web Image Monitor for confirmation. See the
Web Image Monitor's Help.
• Contact the administrator.
3
Check whether
there are any
network problems.
{15-03}
No machine e-mail address is
programmed.
• Check that the machine e-mail
address is correctly programmed using File Transfer
under System Settings. See
"File Transfer Settings", General Settings Guide. You can
also use the Web Image Monitor for confirmation. See the
Web Image Monitor's Help.
Check whether
there are any
network problems.
{15-11}
Cannot find the DNS server or
POP3/IMAP4 server.
• Check that the DNS server
IPv4 address is correctly programmed using Web Image
Monitor. See the Web Image
Monitor's Help.
• Check that the DNS server is
correctly programmed using
Web Image Monitor. See the
Web Image Monitor's Help.
• Check that the host name or
IPv4 address of the
POP3/IMAP4 server is correctly programmed using
Web Image Monitor. See the
Web Image Monitor's Help.
• Check that the POP3/IMAP4
server is correctly programmed using Web Image
Monitor. See the Web Image
Monitor's Help.
• Check that the LAN cable is
correctly connected to the machine.
• Contact the administrator.
28
When a Message Appears
Message
Cause
Solution
Check whether
there are any
network problems.
{15-12}
Cannot log on to the
POP3/IMAP4 server.
• Check that the user name and
password of the E-mail Account are correctly programmed from File Transfer
under System Settings. See
"File Transfer Settings", General Settings Guide. You can
also use the Web Image Monitor for confirmation. See the
Web Image Monitor's Help.
• Check that the user name and
password for POP before
SMTP authentication are correctly programmed from File
Transfer under System Settings. See "File Transfer Settings",General Settings Guide.
You can also use the Web Image Monitor for confirmation.
See the Web Image Monitor's
Help.
3
• Contact the administrator.
Note
❒ If the "Check whether there are any network problems." message appears, the machine is not correctly connected to the network or the settings of
the machine are not correct. If you do not need to connect to a network, you
can specify the setting so this message is not displayed, and then the {Facsimile} key no longer lights. See "Parameter Settings", General Settings Guide. If
you reconnect the machine to the network, be sure to set "Display" with User
Parameters.
❒ If the paper tray runs out of paper, "Out of paper. Load it, then press
[Exit]." appears on the display, asking you to add more paper. If there is paper left in the other trays, you can receive documents as usual, even if the
message appears on the display. You can turn this function on or off with "Parameter Settings". See "Parameter Setting", General Settings Guide.
29
Troubleshooting When Using the Facsimile Function
When You Cannot Send or Receive Fax
Messages as Wanted
This section explains likely causes of and possible solutions for transmission and
reception-related problems.
❖ Transmission/Reception
3
Problem
Cause
Solution
Both transmission and
receiving are impossible.
The modular cable may be disconnected.
Make sure that the modular cord
is correctly connected. See "Connecting the Machine to a Telephone Line and Telephone",
General Settings Guide.
Problem
Cause
Solution
Document appears
blank at the other end.
The original was placed upside
down.
Place it correctly. See "Placing
Originals", Copy Reference.
Transmission failed
due to "maximum email size" error.
If the e-mail size specified on the
machine is too large, the Internet
Fax document cannot be sent.
Set Max. E-mail Size to [Off], or set
the maximum email size to a larger value. Then, re-send the document. See "Maximum E-mail
Size", General Settings Guide.
When using On Hook
Dial or Manual Dial,
”Receiving...”
appears and transmission is not allowed.
If the machine fails to detect the
size of the original when the
{Start} key is pressed, it performs
a receiving operation.
Press [Original Size:], select the
scan area, and then resend the
document. If you use On Hook
Dial or Manual Dial frequently, it
is recommended that you set "Receive documents by pressing the
{Start} key when originals are not
set.” to “Off” in User Parameters.
If this is set to “Off”, when using
Manual Dial you cannot receive
by pressing the {Start} key. See
"Parameter Settings", General
Settings Guide.
LAN-Fax Driver does
not work.
The entered login user name,
Check your login user name,
login password, or driver encryp- login password, or driver encryption key is incorrect.
tion key, and enter them correctly. Contact the administrator.
LAN-Fax Driver does
not work.
A high security level is set by the
extended security function.
Contact the administrator.
To cancel a Memory
Transmission.
-
If the original is being scanned,
press {Clear/Stop} key. See "Canceling a Transmission", Facsimile
Reference.
❖ Transmission
30
When You Cannot Send or Receive Fax Messages as Wanted
Problem
Cause
Solution
To cancel a Memory
Transmission.
-
If the original is being sent or if it
is in standby, press {Clear/Stop}
key. See "Canceling a Transmission", Facsimile Reference.
To cancel an Immediate
Transmission.
-
Press {Clear/Stop} key. See "Canceling a Transmission", Facsimile
Reference.
Although a group specification was set for the
following, reception
was not possible.
The number of specified destinations exceeds the maximum
number that can be specified as a
group.
A maximum of 100 parties can be
specified for a group. Check if
there are over the specified numbers registered in the address
book. If a group was registered in
another group, transmission is
canceled but an error message
does not appear. See "Registering
a Names to a Group", General
Settings Guide.
Cause
Solution
Forwarding, Forwarding of Special Sender,
Email TX Result,routing email received via
SMTP.
3
❖ Reception
Problem
The machine failed to
If this happened when the Reprint received fax docu- ceive File indicator was lit, low
ments.
paper may have caused printing
to stop.
Load paper into the tray. See
"Substitute Reception", Facsimile
Reference.
The machine failed to
When B is lit.
print received fax documents.
Load paper into the tray. See p.71
“Loading Paper”.
Receiving is impossible
though transmission is
possible.
The ink has run out.
Replace the print cartridge. See
p.91 “Replacing Print Cartridges”.
Problem
Cause
Solution
Printing does not start.
The cover of the One-Sheet Bypass Tray or One-Sheet output
Tray is open.
Check that the cover of One-Sheet
Bypass Tray or One-Sheet output
Tray is properly closed.
Printing does not start.
There is paper left in the OneSheet output Tray.
Remove any paper left in the
One-Sheet output Tray.
Print is slanted.
The tray's side fences may not be
locked.
Check the side fences are locked.
See p.76 “Changing the Paper
Size”.
Print is slanted.
The paper is feeding in at a slant. Load the paper correctly. See p.71
“Loading Paper”.
Print is slanted.
The front cover is open.
❖ Printing
Make sure the right and lower
right covers are properly closed.
31
Troubleshooting When Using the Facsimile Function
Problem
Cause
Solution
Misfeeds occur frequently. The number of sheets loaded ex- Load paper only as high as the
ceeds the capacity of the machine. upper limit markings on the side
fences of the paper tray or bypass
tray. See "Copy Paper", About
This Machine.
Misfeeds occur frequently. The paper is damp.
3
Use paper that has been stored in
the recommended temperature
and humidity condition. See
"Copy Paper", About This Machine.
Misfeeds occur frequently. The paper is too thick or too thin. Use recommended paper. See
"Copy Paper", About This Machine.
32
Misfeeds occur frequently. The copy paper is wrinkled or
has been folded/creased.
Use recommended paper. Use
paper that has been stored in the
recommended temperature and
humidity condition. See "Copy
Paper", About This Machine.
Copy paper becomes
creased.
Printed paper is used.
User recommended paper. Do
not reuse copy paper that has
been already printed onto. See
"Copy Paper", About This Machine.
Copy paper becomes
creased.
The paper is damp.
Use paper which has been stored
at the right temperature and humidity condition. See "Copy Paper", About This Machine.
Copy paper becomes
creased.
The paper is too thin.
Use recommended paper. See
"Copy Paper", About This Machine.
Images appear only
partially coloured.
The paper is damp.
Use paper that has been stored in
the recommended temperature
and humidity condition. See
"Copy Paper", About This Machine.
Coloured lines appear.
Exposure glass or scanning glass
is dirty.
Clean them. See p.123 “Maintaining Your Machine”.
White lines appear.
A nozzle might be misfiring.
Print the test pattern to check
whether a nozzle is misfiring.
Perform head cleaning, if necessary. See p.94 “Maintenance”.
Printed images contain
blots or are patchy.
The ink may be dry or the nozzles If the machine has not been used
of the printheads may be clogged, for a long time, print the nozzle
preventing effective discharge.
check pattern and perform head
cleaning, if necessary. See p.94
“Maintenance”.
When You Cannot Send or Receive Fax Messages as Wanted
Problem
Cause
Solution
Printed images contain
blots or are patchy.
Check the machine is set on a horizontal surface. The machine
must be placed on a stable and
level surface.
Check the environment of location to select an appropriate location. See p.119 “Where to Put
Your Machine”.
Printed images contain
blots or are patchy.
The paper is creased, curled, or
has blemishes.
Straighten the paper if curled. Replace it if wrinkled or damaged.
See "Copy Paper", About This
Machine.
Printed images contain
blots or are patchy.
The paper is too thick, curled, or
the print density is too high.
Lower the envelope lever for
printing.
Image blurs or double
lines appear.
The printheads are misaligned.
Adjust the head positions. If they
are still misaligned, print the nozzle check test pattern, and then
perform head cleaning, if necessary. See p.94 “Maintenance”.
The image is too dark or
too light.
The expiration date of the print
cartridge has passed.
Open the print cartridge and use
it before the expiration date.
The image is too dark or
too light.
The correct paper type settings
are not made.
Check if paper loaded on the paper tray, bypass tray or OneSheet Bypass Tray matching the
paper type set on the control panel. See "Copy Paper", About This
Machine.
The image is too dark or
too light.
Using print cartridges not recom- Use only print cartridges recommended by the supplier or refill- mended by the supplier.
ing the print cartridge may
degrade the print quality or cause
a malfunction.
The printed text or col- The ink may be dry or the nozzles
ours look different from of the printheads may be clogged,
what appears on
preventing effective discharge.
screen.
If the machine has not been used
for a long time, print the nozzle
check pattern and perform head
cleaning, if necessary. See p.94
“Maintenance”.
Background of received Image density is too high.
images appears dirty.
Images from the back of
the page appear.
Adjust scan density. See "Image
Density (Contrast)", Facsimile
Reference.
Printed or sent images
are spotty.
• Clean them. See p.123 “Maintaining Your Machine”.
The exposure glass, ADF, or
ARDF is dirty.
3
• Make sure that ink or correction fluid is dry before placing
originals.
Received image is too
light.
When using rough, or processed
paper, areas of print may not be
fully reproduced.
Only use recommended paper.
See "Copy Paper", About This
Machine.
33
Troubleshooting When Using the Facsimile Function
Problem
Cause
Solution
Received image is too
light.
The paper is damp.
Use paper that has been stored in
the recommended temperature
and humidity condition. See
"Copy Paper", About This Machine.
Received image is too
light.
• The image density has been
set too low.
• Increase the scanning density.See "Image Density (Contrast)", Facsimile Reference.
• The original of the transmitted fax was printed on paper
that is too thin.
3
• Ask the sender to reprint the
original on thicker paper and
fax it again.
❖ Others
Problem
Cause
Solution
All fax documents
stored in memory have
been lost. Those documents include ones
stored through Memory Transmission/Reception, Memory Lock,
Substitute Reception,
and Auto Document.
When about one hour passes after power to the machine is
turned off, all fax documents
stored in memory are lost.
If any documents have been lost
for this reason, a Power Failure
Report is automatically printed
when the machine is turned on. If
fax documents stored for Memory Transmission have been lost,
check the destinations and resend
the documents. If fax documents
received through Memory, Memory Lock or Substitute Reception
have been lost, ask the senders to
resend the documents. See p.36
“Turning Off the Main Power /
In the Event of Power Failure”.
The following functions This function is made unavailaare not available: Forble by the enhanced security
warding,routing email function.
received via SMTP.
Contact the administrator.
When Memory is Full
This section explains likely causes of and possible solutions for problems related
to full memory.
Message
Cause
The memory is full.
Exceeded max.
memory capacity.
Do you want to
send the scanned
data?
34
Solution
If you press {Exit}, the machine
returns to standby mode and
starts transmitting the stored
pages.
If an Error Report is Printed
If an Error Report is Printed
An Error Report is printed if a document cannot be successfully sent or received.
Possible causes include a problem with the machine or noise on the telephone
line. If an error occurs during transmission, resend the original.
If an error occurs during reception, ask the sender to resend the document.
Note
❒ If an error happens frequently, contact your service representative.
❒ The "Page" column gives the total number of pages. The "Page not sent" or
"Page not received" column gives the number of pages not sent or received
successfully.
❒ You can display a destination with the User Parameters. See "Parameter Settings", General Setting Guide.
❒ You can display a sender name with the User Parameters. See "Parameter Settings", General Setting Guide.
3
35
Troubleshooting When Using the Facsimile Function
Turning Off the Main Power / In the Event of
Power Failure
This section explains the machine status when the power is turned off or if the
power fails.
R CAUTION:
• When you disconnect the power plug from the wall outlet, always pull the
plug (not the cable).
3
Important
❒ Do not turn off the main power switch while the power indicator is lit or
blinking. If you do, the hard disk and memory may be damaged and failure
could result.
❒ Turn off the main power switch before pulling out the plug. If you pull out
the plug with the switch on, the hard disk and memory may be damaged and
failure could result.
❒ Make sure that 100% is shown on the display before you unplug the machine.
If a lower value is shown, some data is currently present in memory.
❒ Right after a power failure, the internal battery needs to be sufficiently recharged to guard against future data loss. Keep the machine plugged in and
the main power switch on for about 24 hours after the power loss.
Even if the main power switch is turned off, the contents of the machine memory
(for example, programmed numbers) will not be lost. However, if power is lost
for about one hour because the main power switch is turned off, there is a power
cut, or the power cable is removed, contents of the Fax memory are lost. Lost
items will include any fax documents stored in memory using Memory Transmission/Reception, Auto Document, Confidential Reception, Memory Lock, or
Substitute Reception.
If a file was deleted from memory, a Power Failure Report is automatically printed as soon as the power is restored.
This report can be used to identify lost files. If a memory stored for Memory
Transmission was lost, resend it. If a document received by Memory Reception
or Substitute Reception was lost, ask the sender to resend it.
36
When an Error Occurs Using Internet Fax
When an Error Occurs Using Internet Fax
This section explains reports that the machine sends if an Internet Fax error occurs.
Error Mail Notification
The machine sends the Error Mail Notification to the sender when it is unable to
successfully receive a particular e-mail message. A "cc" of this notification is also
sent to the administrator's e-mail address when one is specified.
3
Note
❒ You can select to send Error Mail Notification with User Parameters. See "Parameter Settings", General Setting Guide.
❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed
by the machine.
❒ If an error occurs when an e-mail is received via SMTP, the SMTP server
sends an error e-mail to the originator of the document.
Error Report (E-Mail)
The Error Report (E-Mail) is printed by the machine when it is unable to send an
Error Mail Notification.
Server-Generated Error E-mail
The transmitting server sends this error e-mail to the originator of e-mail that
cannot be transmitted successfully (due to reasons such as specifying an incorrect e-mail address).
Note
❒ After a server-generated error e-mail is printed, the first page of the sent document is printed.
37
Troubleshooting When Using the Facsimile Function
3
38
4. Troubleshooting When
Using the Printer Function
This chapter explains likely causes of and possible solutions for printer function
problems.
When a Message Appears during
Installation of the Printer Driver
This section explains what to do if a message appears when installing the printer
driver.
Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].
Windows 95/98/Me, Windows 2000, Windows NT 4.0
This section explains the procedure under Windows 95/98/Me, Windows 2000,
and Windows NT 4.0.
A On the [Start] menu, point to [Settings], and then click [Printers].
B Double-click the Add Printer icon.
C Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the RPCS printer driver
is either\DRIVERS\RPCS\WIN9X_ME, \DRIVERS\RPCS\WIN2K_XP,or
\DRIVERS\RPCS\NT4. If the installer starts, click [Cancel] to quit.
Windows XP Professional, Windows Server 2003
This section explains the procedure under Windows XP Professional and Windows Server 2003.
A On the [Start] menu, click [Printers and Faxes].
B Click [Add a printer].
C Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the RPCS printer driver
is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.
39
Troubleshooting When Using the Printer Function
Windows XP Home Edition
This section explains the procedure under Windows XP Home Edition.
A On the [Start] menu, click [Printers and Faxes].
B Click [Add a Printer].
C Follow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the RPCS printer driver
is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.
4
40
When a Message Appears
When a Message Appears
This section describes the principal messages that appear on the panel display.
If a message not described here appears, act according to the message.
Reference
Before turning the main power off, see "Turning On/Off the Power", About
This Machine.
Status Messages
This section describes the machine status messages.
Message
4
Problem
Ready
This is the default ready message. The machine is ready
for use. No action is required.
Printing...
The machine is printing. Wait a while.
Waiting...
The machine is waiting for the next data to print. Wait a
while.
Offline
The machine is offline. To start printing, switch the machine online by pressing {Online} Key.
Please wait.
This message may appear for a few seconds. It means
the machine is initializing, replenishing ink, or executing maintenance operations. Wait a while.
Resetting Job...
The machine is resetting the print job. Wait until
“Ready” appears on the display panel.
Setting change...
The machine is setting changing. Wait a while.
Hex Dump Mode
In the Hex Dump mode, the machine receives data in
hexadecimal format. Turn off the machine after printing,
and then turn back on.
41
Troubleshooting When Using the Printer Function
Alert Messages
This section describes the machine alert messages.
Message
Cause
Solution
Option RAM Error There is a problem with the RAM. Replace the RAM.
Connect
failed:IEEE802.
11b / Problem:IEEE802.11b
card / Problem:IEEE802.11b
board
• IEEE 802.11b interface unit
was not inserted when the
machine was turned on, or it
was pulled out after the machine turned on.
Problem:IEEE1394
board
An error may have occurred in
the IEEE 1394 board.
Turn off the main power switch,
and back on again. If the message
appears again, contact your sales
or service representative.
HDD functional
problems.
An error has occurred in the hard
disk drive.
Turn off the main power switch,
and back on again. If the message
appears again, contact your sales
or service representative.
USB Error
An error has occurred in the USB
interface.
Turn off the main power switch,
and back on again. If the message
appears again, contact your sales
or service representative.
Ethernet Board
Error
An error has occurred in the Eth- Turn off the main power switch,
ernet board.
and back on again. If the message
appears again, contact your sales
or service representative.
Privileges are
required to use
this function.
Use of this function is restricted.
Contact the administrator.
Authentication
failed.
• The login user name or password entered is incorrect.
• Check your login user name
and password.
• The machine currently cannot
perform authentication.
• Contact the administrator.
4
• The settings are not updated
although the unit is detected,
or errors are found while accessing the unit.
Turn off the machine and check
the IEEE 802.11b interface unit is
inserted correctly. Then, turn the
machine on again. If the message
appears again, call your service
representative.
Parallel I/F Er- An error has occurred in the par- Turn off the main power switch,
allel interface board.
and back on again. If the message
ror
appears again, contact your sales
or service representative.
File System Error. A file system error has occurred.
Check whether the selected PDF
file has been corrupted.
Printer Font Error. An error has occurred in the font Contact your service representasettings.
42
tive.
When a Message Appears
Printing the Error Log
If files could not be stored due to printing errors, identify the cause of the errors
by printing the error log.
A Press the {User Tools/Counter} key.
4
AME001S
B Select [Printer Features] using {U} or {T}, and then press the {OK} key.
C Select [List/Test Print] using {U} or {T}, and then press the {OK} key.
D Select [Error Log] using {U} or {T}, and then press the {OK} key.
An error log is printed.
Note
❒ The most recent 30 errors are stored in the error log. If a new error is added
when there are 30 errors already stored, the oldest error is deleted. However, if the earliest error is a Sample Print, Locked Print, Hold Print, or
Stored print error, it is not deleted. The error is stored separately until the
number of those errors reaches 30. You can check any of these print jobs for
error log information.
❒ If the main power switch is turned off, the log is deleted.
43
Troubleshooting When Using the Printer Function
When You Cannot Print
Use the following procedures if printing does not start even after performing
[Print].
Problem
Cause
Solution
Printing does not start.
The cover of the One-Sheet Bypass Tray or One-Sheet output
Tray is open.
Check the cover of the One-Sheet
Bypass Tray or One-Sheet output
Tray is properly closed.
Printing does not start.
Paper is left in the One-Sheet out- Remove paper left in the Oneput Tray.
Sheet output Tray.
Printing does not start.
The power is off.
Check the cable is securely
plugged into the power outlet
and the machine. Turn on the
main power switch.
Printing does not start.
The machine is set to "Offline".
Press {Online} key.
Printing does not start.
The cause is displayed on the dis- Check the error message or warnplay of the control panel.
ing status on the display panel
and take the required action. See
p.41 “When a Message Appears”.
Printing does not start.
The Interface cable was connected after the machine was powered.
Printing does not start.
The Interface cable is not connect- Connect the interface cable seed correctly.
curely. If it has a fastener, fasten
that securely as well. See "Connecting to the Interfaces", General
Settings Guide.
Printing does not start.
The appropriate Interface cable is
not used.
The type of interface cable you
should use depends on the computer. Be sure to use the correct
one. If the cable is damaged or
worn, replace it. See "Connecting
to the Interfaces", General Settings Guide.
Printing does not start.
If an extended wireless LAN is
used, failure to print might result
from a weak wireless signal.
To check signal status, press the
{User Tools/Counter} key, and then
press [System Settings] on the display panel. On the [Interface Settings] tab, select [IEEE 802.11b],
and then press [Wireless LAN Signal]. If signal quality is poor,
move the machine to a location
where radio waves can pass or remove objects that might cause interference. (You can check signal
status only when using wireless
LAN in the infrastructure mode.)
4
44
Connect the interface cable before
turning on the machine.
When You Cannot Print
Problem
Cause
Solution
Printing does not start.
If the machine is operating in an Check using the machine's disextended wireless LAN SSID set- play panel that the SSID is cortings are incorrect.
rectly set. See "Network Settings",
General Settings Guide.
Printing does not start.
If the machine is operating in an
extended wireless LAN the receiver's MAC address may be
preventing communication with
the access point.
Check access point settings when
in the infrastructure mode. Depending on the access point, client access may be limited by
MAC address.
Also, check there are no problems
in transmission between access
point and wired clients, and between access point and wireless
clients.
Printing does not start.
The extended wireless LAN has
not started.
Confirm the orange LED is lit,
and the green LED is lit or blinks
during transmission.
Printing does not start.
Advanced encryption has been
set using the Extended Security
function.
Check the settings of the Extended Security function with the administrator.
Printing does not start.
The login user name, login password, or driver encryption key is
invalid.
Check the login user name, login
password, or driver encryption
key is correct.
Data-in lamp does not
blink or light up.
If the data-in lamp is unlit or not
flashing even after performing
[Print], the machine has not received the data.
• When the machine is connected to a computer via a cable,
check the computer print port
settings are correct. For how
to check the print port, see
"Confirming the Connection
Method", Printer Reference.
4
• When it is networked with a
computer, Contact the administrator.
The status indicator of
the printer is red.
The cause is displayed on the dis- Check the error message on the
play of the control panel.
display panel and take required
action. See p.41 “When a Message
Appears”.
Updating destination
The destination list is being uplist. Reselect destinadated from the network using
tion(s) or sender's name SmartDeviceMonitor for Admin.
later.
Wait until the message disappears. Do not switch off the power while this message is
displayed. Depending on the
number of destinations to be updated, there may be some delay
before you can resume operation.
Operations are not possible while
this message is displayed.
[List/Test Print] is disabled.
Contact your service representative. See "List/Test Print", General Settings Guide.
A mechanical error might have
occurred.
45
Troubleshooting When Using the Printer Function
Problem
Cause
Solution
Printing does not start
when using extended
wireless LAN in Adhoc mode.
The correct Communication
mode is not set.
Turn the main power off and
back on. See "Turning On/Off the
Power", About This Machine.
Or, change the settings for [System Settings], [Interface Settings]
and [Network]. See "Network Settings", General Settings Guide.
If the printing does not start, Contact your service representative.
❖ When the machine is connected to the computer using the interface cable
The following shows how to check the print port when the data-in lamp does
not light up or blink.
Check if the print port setting is correct. When it is connected using a parallel
interface, connect it to LPT1 or LPT2.
For Windows 95/98/Me
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Details] tab.
D In the [Print to the following port:] list, confirm the correct port is selected.
For Windows 2000 or Windows NT 4.0
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
Windows XP
A Click the [Start] button, and then click [Printers and Faxes].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
Windows Server 2003
A Click the [Start] button, point to [Settings], and then click [Printers].
B Click the icon of the machine. On the [File] menu, click [Properties].
C Click the [Ports] tab.
D In the [Print to the following port(s)] list, confirm the correct port is selected.
4
46
Other Printing Problems
Other Printing Problems
This section explains likely causes of and possible solutions for problems that
can occur when printing from a computer.
Problem
Cause
Solution
The print on the
entire page is
faded.
The paper is
damp.
Use paper that has been stored in the recommended
temperature and humidity condition. See "Copy Paper",
About This Machine.
The print on the
entire page is
faded.
The paper is unsuitable.
Use recommended paper. (Printing on coarse or treated
paper might result in faint print image.) See "Copy Paper", About This Machine.
The print on the
entire page is
faded.
On the printer
driver, under
[Print Quality],
[Level Color] is
checked.
See the printer driver Help.
Printed images
contain blots or
are patchy.
Settings for thick
paper have not
been made when
printing on thick
paper in the bypass tray.
• PCL 5c/6 and PostScript 3
Select [Thick] in the [Type:] list on the [Paper] tab.
Printed images
contain blots or
are patchy.
• The printheads can
scratch paper
that is too
thick or thin,
resulting in
ink bleed.
4
• RPCS
Select [Thick] in the [Paper type:] list on the [Print Settings] tab.
Use supplier-recommended paper. See Contact your
service representative.
• Printing on
coarse paper
or treated paper can result
in faint print
image.
Printed images
contain blots or
are patchy.
The paper is
damp.
Use paper that has been stored in the recommended
temperature and humidity condition. See "Copy Paper",
About This Machine.
Printed images
contain blots or
are patchy.
The envelope lever setting is incorrect.
Set the lever correctly according to the type of paper you
have loaded. When printing on envelopes, lower the envelope lever. If printed images are unclear even when
making prints on non-envelope paper, lower the envelope lever. See "When copying onto envelopes", Copy
Reference.
47
Troubleshooting When Using the Printer Function
4
48
Problem
Cause
Solution
Printed images
contain blots or
are patchy.
The ink may be
dry or the nozzles of the printheads may be
clogged, preventing effective
discharge.
If the machine has not been used for a long time, print
the nozzle check pattern and perform head cleaning, if
necessary. See p.94 “Maintenance”.
Printed images
contain blots or
are patchy.
Printed ink is not
dry.
Do not touch the printing surface immediately after
printing. OHP transparencies take especially long to
dry. Take out paper from the main unit tray one by one
, being careful not to touch the printed parts, and then allow the sheets to dry completely. See "Copy Paper",
About This Machine.
Printed images
contain blots or
are patchy.
Check the maCheck the environment of location to select an approprichine is set on a
ate location. See p.119 “Where to Put Your Machine”.
horizontal surface. The machine must be
placed on a stable and level surface.
Printed images
contain blots or
are patchy.
The paper is
Smooth out the wrinkles from the paper, or replace it.
creased, curled,
See "Copy Paper", About This Machine.
or has blemishes.
Printed images
contain blots or
are patchy.
The paper is too
thick, curled, or
the print density
is too high.
Lower the envelope lever for printing.
Image blurs or
double lines appear.
The printheads
are misaligned.
Adjust the head positions. If they are still misaligned,
print the nozzle check test pattern, and then perform
head cleaning, if necessary. See p.94 “Maintenance”.
The image is too
dark or too light.
The expiration
date of the print
cartridge has
passed.
Open the print cartridge and use it before the expiration
date.
The image is too
dark or too light.
The correct paper type settings
are not made.
Check if paper loaded on the paper tray, bypass tray or
One-Sheet Bypass Tray matching the paper type set on
the control panel. See "Copy Paper", About This Machine.
The image is too
dark or too light.
The paper is
loaded reverse
side up.
Before printing on special paper, check its surface carefully. Printing on non-print surfaces reduces print quality and can damage the machine's internal components.
See "Copy Paper", About This Machine.
Image is dirty or
bleeds.
The printheads
Check available paper. See "Copy Paper", About This
can scratch paper Machine.
that is too thick
or thin, resulting
in ink bleed.
Other Printing Problems
Problem
Cause
Solution
Image is dirty or
bleeds.
The paper is not Certain sizes of paper cannot be loaded lengthwise.
loaded in the cor- Check the orientation of the loaded paper. See "Copy Parect orientation. per", About This Machine.
Image is dirty or
bleeds.
Use of non-recUse manufacturer-genuine cartridges. Contact your
ommended car- service representative.
tridges and
cartridge refill
ink can result in
loss of print quality and other
problems.
Image is dirty or
bleeds.
Duplex copying
of large, single
colour or ink
heavy images
can result in ink
leakage inside
the main unit or
onto the paper
output roller.
We recommend single-sided copying if print images are
large and single colour or ink heavy.
4
Print result difA non-Windows Check the application supports the printer driver.
fers from the dis- OS is being used.
play.
Print result difThe printer is not
fers from the dis- selected for
play.
printing.
Use the machine's printer driver and check the machine
is the designated printer. See "Setting Up the Printer
Driver", Printer Reference.
Print result difData transmisCheck whether there is failed or cancelled data remainfers from the dis- sion failed or was ing. See "Checking the Error Log", Printer Reference.
play.
cancelled during
printing.
Characters and
The colour setcolours differ
tings have not
from the display. been correctly
adjusted.
The display uses a different method of displaying colour
to the printer. Use the ColourMatching function to adjust colour.
Characters and
The ink may be
colours differ
dry or the nozfrom the display. zles of the printheads may be
clogged, preventing effective
discharge.
If the machine has not been used for a long time, print
the nozzle check pattern and perform head cleaning, if
necessary. See p.94 “Maintenance”.
Characters and
The correct print
colours differ
colour settings
from the display. are not made.
Check the colour settings of both the application and the
printer driver. See the printer driver Help.
Characters and
Print resolution
colours differ
is not as refrom the display. quired.
Check the resolution setting made on the printer driver's
[Print Quality] tab. See the printer driver Help.
49
Troubleshooting When Using the Printer Function
Problem
Cause
Characters and
The print density
colours differ
is too high.
from the display.
Solution
Adjust the image density. See the printer driver Help.
Characters and
The loaded paPrinting on recommended paper produces better resolucolours differ
per is unsuitable. tion. See "Copy Paper", About This Machine.
from the display.
4
Image bleeds
when rubbed.
If you are using
thick paper, [Paper type] might
not be set to
[Thick].
Paper is not fed
from the selected
tray.
When you are
Set the desired input tray using the printer driver. See
using a Windows the printer driver Help.
operating system, printer driver settings
override those
set using the display panel.
Some types of
data, such as
graphics data or
data from certain
applications,
does not print.
The correct print- • On the [Details...] tab, for the [Print priority according to
er driver settings
selected paper ] group, select [Quality], and then print.
are not made.
• On the [Misc.] tab, select [Spool data in EMF format].
On the printer driver's [Setup] tab, set [Paper type] to
[Thick]. See the printer driver Help.
• In the [Change User Settings] dialog box, on the [Misc.]
tab, select [Print as bitmap].
See the printer driver Help.
Some characters The correct print- • In the [Change User Settings] dialog box, on the [Misc.]
are not printed or er driver settings
tab, select [Change methods to extract TrueType fonts].
appear strange.
are not made.
• On the [Misc.] tab, select [Spool data in EMF format].
• In the [Change User Settings] dialog box, on the [Misc.]
tab, select [Print as bitmap].
See the printer driver Help.
Some characters The correct print- • On the [Print Quality] tab, for the [Print priority according
are not printed or er driver settings
to selected paper ] group, select [Quality], and then
appear faint.
are not made.
print.
See the printer driver Help.
Print speed or
The correct print- • On the [Print Quality] tab, for the [Print priority according
application relin- er driver settings
to selected paper ] group, select [Fast].
quishing speed is are not made.
• On the [Misc.] tab, select [Spool data in EMF format].
slow.
See the printer driver Help.
Quit any other applications.
50
Print ends midjob.
An error might
have occurred.
Check the machine's control panel to see if an error has
occurred.
Image position
differs from the
display.
The correct page
layout settings
are not made.
Check the page layout settings made using the application. See the application's Help.
Other Printing Problems
Problem
Cause
Solution
Image position
differs from the
display.
The correct page
layout settings
are not made.
Check that the size of the loaded paper matches that
specified in the printer driver's [Printout paper size:] dialog box. See the printer driver Help.
Image position
differs from the
display.
The envelope lever setting is incorrect.
Set the lever according to paper type. See "When copying onto envelopes", Copy Reference.
Image position
differs from the
display.
The printheads
are misaligned.
Adjust the head positions. If they are still misaligned,
print the nozzle check test pattern, and then perform
head cleaning, if necessary. See p.94 “Maintenance”.
Image position
differs from the
display.
Print position
has not been adjusted.
Adjust the print position according to the paper tray.
Print the test pattern and adjust the print position accordingly. See p.94 “Maintenance”.
Image position is
displaced.
The paper feed
Print the test pattern to adjust the paper feed. See p.94
has not been cor- “Maintenance”.
rectly adjusted.
The printed image is different
from the image
on the computer's display.
With certain
functions, such
as enlargement
and reduction,
image layout
might be different to that on the
computer display.
In the application, change the layout, character size, and
character settings.
The printed image is different
from the image
on the computer's display.
You might have
selected to replace TrueType
fonts with machine fonts in the
printing process.
To print an image similar to that of the computer display, make settings to print TrueType fonts as an image.
See the printer driver Help.
Print is slanted.
The tray's side
fences might not
be locked.
Check the side fences are locked. See p.76 “Changing the
Paper Size”.
Print is slanted.
The paper is
feeding in at a
slant.
Load the paper correctly. See p.71 “Loading Paper”.
Print is slanted.
The front cover is
open.
Make sure the right and lower right covers are properly
closed.
Misfeeds occur
frequently.
The number of
Load paper only as high as the upper limit markings on
sheets loaded ex- the side fences of the paper tray or bypass tray. See
ceeds the capaci- "Copy Paper", About This Machine.
ty of the
machine.
Misfeeds occur
frequently.
The paper is
damp.
4
Use paper that has been stored in the recommended
temperature and humidity condition. See "Copy Paper",
About This Machine.
51
Troubleshooting When Using the Printer Function
4
Problem
Cause
Solution
Misfeeds occur
frequently.
The paper is too
thick or too thin
Use recommended paper. See "Copy Paper", About This
Machine.
Misfeeds occur
frequently.
The copy paper
is wrinkled or
has been folded/creased.
Use recommended paper. Use paper that has been
stored in the recommended temperature and humidity
condition. See "Copy Paper", About This Machine.
Misfeeds occur
frequently.
Printed paper is
being used.
Use recommended paper. See "Copy Paper", About This
Machine.
Copy paper becomes creased.
The paper is
damp.
Use paper that has been stored in the recommended
temperature and humidity condition. See "Copy Paper",
About This Machine.
Copy paper becomes creased.
The paper is too
thin.
Use recommended paper. See "Copy Paper", About This
Machine.
Images appear
only partially
coloured.
The paper is
damp.
Use paper that has been stored in the recommended
temperature and humidity condition. See "Copy Paper",
About This Machine.
White lines appear.
A nozzle might
be misfiring.
Print the test pattern to check whether a nozzle is misfiring. Perform head cleaning, if necessary. See p.94
“Maintenance”.
Garbled characters are printed.
The correct print- Set the correct printer language.
er language
might have not
been selected.
Images are print- The feed orienta- Set the machine's feed orientation and the printer drived in the wrong tion you selected er's feed orientation accordingly. See the printer driver
orientation.
and the feed ori- Help.
entation selected
in the printer
driver's option
setup might not
be the same.
There is considerable delay between the print
start instruction
and actual printing.
52
"Off mode"
might be set.
The machine requires time to warm up if it has been in
"Off mode". Specify "Off mode" in [System Settings], [Auto
Off Timer].
Other Printing Problems
Problem
Cause
Solution
There is considerable delay between the print
start instruction
and actual printing.
Processing time
depends on data
volume. High
volume data,
such as graphicsheavy documents, take longer to process.
If the data-in lamp is blinking, data has been received by
the printer. Wait for a while.
Making the following setting on the printer driver may
reduce the computer's workload.
❖ PCL 5c/6
Select the lower value for [Resolution] on the [Print
Quality] tab in theprinter properties dialog box.
❖ PostScript 3
Select the lower value in [Resolution]. The location of
this setting is given below.If your operating system is
Windows, select [PostScript (optimize for speed)] in
[PostScript Output Option]. [PostScript Output Option] is
located as follows:
4
• Windows 95 / 98 / Me
[Print Quality] tab in the printer properties dialog
box.
• Windows 2000 / XP, Windows 2003 Server
[PostScript Output Option] in [PostScript Options] on
[Advanced...] on [Layout] tab in the printing preferences dialog box.
• Windows NT 4.0
[File] on [Advanced...] on [Document Defaults] tab in
the printing preferences dialog box.
• Mac OS 9.x
[Printer Specifications] in the print dialog box.
• Mac OS X
[Set 3] tab in [Printer Features] in the print dialog
box.
If you use Windows, select [PostScript (optimize for
speed)]
• Windows 95 / 98 / Me
[PostScript output format:] on the [PostScript] tab in
the printer properties dialog box.
• Windows 2000 / XP, Windows Server 2003
[PostScript Output Option] in [PostScript Options] on
[Advanced...] on [Layout] tab in the printing preferences dialog box.
• Windows NT 4.0
[File] on [Document Defaults] on [Advanced...] tab in
the printing preferences dialog box.
❖ RPCS
Select the lower value for [Resolution:] on the [Print
Quality] tab in the printer driver's dialog box.
Select [Fast] for the [Document type] list on the [Print
Quality] tab in the printer driver's dialog box.
To enable [Change User Settings...], select the [User settings] check box.
See the printer drive Help.
53
Troubleshooting When Using the Printer Function
Problem
Cause
Solution
Images are cut
off, or excess is
printed.
Paper in use may
be smaller than
the paper size set
on the application.
Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the
reduction function to reduce the image, and then print.
See the printer driver Help.
Page layout is
not as expected.
Print areas differ
depending on
machine used.
Information that
fits on a single
page on one machine may not fit
on a single page
of another machine.
Adjust the [Printable area:] setting in the [Printer Configuration...] dialog box on the [Print Settings] tab in the RPCS
printer driver. See the printer driver Help.
Photo images are
coarse.
Some applicaUse the application's settings to specify a higher resolutions print at
tion.
lower resolution.
Solid lines are
printed as broken lines.
Dither patterns
do not match.
4
Optional compo- Bidirectional
nents connected communication
to the machine
is not working.
are not recognized when using Windows 95
/ 98 / Me, Windows 2000 / XP,
Windows Server
2003, and Windows NT 4.0.
54
Make the following settings with the printer driver:
• Change the [Dithering:] setting on the [Image Adjustments] tab in the [Change User Settings...] dialog box,
on the [Print Quality] tab in the RPCS printer driver.
See the printer driver Help.
Set up optional devices on the Properties of the printer.
See the printer driver Help.
Duplex printing
is malfunctioning.
Duplex printing When using duplex printing, make settings to use paper
cannot be done
from a tray other than the bypass tray, or One-Sheet Bywith paper set in pass Tray.
the bypass tray,
or One-Sheet Bypass Tray.
Duplex printing
is malfunctioning.
The upper tray
Specify another output tray.
cannot be used as
an output destination in duplex
mode.
Duplex printing
is malfunctioning.
You have loaded Specify another paper type.
thick paper heavier than 90g/m2.
Other Printing Problems
Problem
Cause
Solution
Duplex printing
is malfunctioning.
Duplex printing
cannot be done
with a tray for
which [Off] has
been specified as
Paper Type on
the System Settings menu.
Change the Paper Type setting for the tray to [On] on the
System Settings menu. See "System Settings", General
Settings Guide.
Black & White
Print is disabled.
You have placed Black & White Print is disabled for OHP transparency.
OHP transparen- Use different paper. See "Copy Paper", About This Macy.
chine.
When using
Windows 95 / 98
/ Me / 2000 /
XP, Windows
Server 2003, or
Windows NT 4.0,
combined printing or booklet
printing does not
come out as expected.
The correct application or
printer driver
settings are not
made.
A print instruction was issued
from the computer, but printing
did not start.
User Authentica- Contact the administrators.
tion may have
been set.
Make sure the application's paper size and orientation
settings match those of the printer driver. If a different
paper size and orientation are set, select the same size
and orientation.
4
No transmission • Interface con- Check using the following procedure:
when using 1394
nection has
A Confirm the IEEE 1394 interface cable is connected
interface connecnot been
securely.
tion.
made.
B Restart the computer. If the error occurs even after
• The correct
executing the above operation, proceed to the folcomputer setlowing steps.
tings are not
C Unplug the IEEE 1394 interface cable connected to
made.
the computer.
D Run the utility tool for the IEEE 1394 interface board,
which is stored in the following path on the CDROM “Printer Drivers and Utilities:
\UTILITY\1394\
(For more information about using the utility tool for
IEEE 1394, see the README file in the same directory on the CD-ROM.)
E Restart the computer.
Changes to print- The correct printer driver colour
er driver settings
settings produce are not made.
extreme change
in print colours.
Make only minor adjustments to the [Balance Adjustments] setting on the printer driver's [Change User Settings] tab. The sample displayed on the printer driver
gives only an indication of the adjustment, it does not
give an accurate indication of the printed colour. See the
printer driver Help.
55
Troubleshooting When Using the Printer Function
Problem
Cause
Solution
Images are not
printed in the
specified colours.
The correct print- If it is only one particular colour that does not print, turn
er driver settings off the machine's power, and then turn it back on.
are not made.
If the problem persists, contact your service representative.
Colour originals
are printed in
black and white.
No colour print
• For the functional window: On the [Setup] tab, for
settings are made
[Color/Black and White:], select [Color].
on the printer
• For the custom setting: On the [Print Settings] tab, for
driver.
[Color/Black and White:], select [Color].
See the printer driver Help.
PDF files do not
print out/cannot
perform [PDF Direct Print].
4
PDF files are
password-protected.
To print password-protected PDF files, enter the password in the [PDF Menu] or on Web Image Monitor.
• For details about [PDF Menu], see "PDF Menu",General Settings Guide.
• For details about Web Image Monitor, see the Web
Image Monitor Help.
PDF files do not
print out/cannot
perform [PDF Direct Print].
PDF files cannot
be printed if they
are print-disabled via PDF File
Security.
PDF files do not
print out/cannot
perform [PDF Direct Print].
Depending on
For details about which compressed PDF file formats are
the compressed
supported, contact your service representative.
PDF file format,
you may not be
able to carry out
PDF Direct Print.
[PDF Direct Print]
Fonts were not
produces strange embedded.
or malformed
characters.
56
Change the PDF File Security setting.
Embed fonts in the PDF file you want to print, and then
print.
Other Printing Problems
Problem
Cause
Printing by Blue- • The number
tooth is slow.
of jobs exceeds the capacity of the
machine.
• A communication error
might have
occurred.
Solution
• Reduce the number of jobs.
• Remove the machine from close proximity with
IEEE802.11b wireless LAN devices.
• If there are active IEEE802.11b wireless LAN devices
or other Bluetooth devices nearby, relocate the machine or deactivate those devices.
• Occurrence of
interference
from
IEEE802.11b
(wireless
LAN) devices
affect communication
speed.
4
• Bluetooth
transmission
speeds are
not high.
If the problem cannot be solved, contact your sales or service representative.
57
Troubleshooting When Using the Printer Function
When PictBridge Printing Does Not Work
This section explains likely causes and possible solutions for problems that can
occur when PictBridge printing.
Problem
Cause
PictBridge is not available. There is a problem with the USB
connection or the PictBridge settings.
Solution
Use the following procedure to
check the connection and settings:
A Disconnect and then recon-
nect the USB cable.
B Check the PictBridge settings
are enabled.
C Disconnect the USB cable, and
then turn off the machine.
Turn the machine back on.
When the machine is fully
booted up, reconnect the USB
cable.
4
58
When two or more dig- You have connected multiple
ital cameras are condigital cameras.
nected, the second and
subsequent cameras are
not recognized.
Connect one digital camera only.
Do not connect multiple cameras.
Printing is disabled.
The number of originals exceeds
the maximum number of pages
that can be printed at a time.
The maximum print quantity you
can specify at a time is 999. Respecify the print quantity to 999
or less, and then retry printing.
Printing is disabled.
There is no paper of the specified
size remaining.
Reload paper of the specified
size. If you have to use paper that
is not of the specified size, perform Form Feed. To cancel printing, perform Job Cancel.
5. Troubleshooting When
Using the Scanner Function
This chapter explains likely causes of and possible solutions for scanner function
problems.
When Scanning is Not Done as Expected
This section explains causes and remedies when scan results are not as expected.
Problem
Cause
Solution
Printing does not start.
The cover of One-Sheet Bypass
Tray or One-Sheet output Tray is
open.
Check that the cover of One-Sheet
Bypass Tray or One-Sheet output
Tray is properly closed.
Printing does not start.
Paper is left in the One-Sheet out- Remove the paper left in the Oneput Tray.
Sheet output Tray.
The scanned image is
dirty.
The exposure glass, scanning
glass, exposure glass cover, ADF,
or ARDF is dirty.
Clean these parts. See “Maintaining Your Machine”. See p.123
“Maintaining Your Machine”.
The image is distorted
or out of position.
The original was moved during
scanning.
Do not move the original during
scanning.
The image is distorted
or out of position.
The original was not pressed flat
against the exposure glass.
Make sure that the original is
pressed flat against the exposure
glass.
The scanned image is
upside down.
The original was placed upside
down.
Place the original in the correct
orientation. See "Placing Originals", Copy Reference.
No image results from
scanning.
The original was placed with the
front and back reversed.
When the original is placed directly on the exposure glass, the
side to be scanned must face
down. When the original is fed
via the ADF, or ARDF, the side to
be scanned must face up. See
"Placing Originals", Copy Reference.
Images are scanned in
rotated.
If you set the original with its up- When placing a stack of originals
per edge backward and save full in the ADF, place their upper
colour/grey scale images as a
edges first.
TIFF or JPEG file, they are
scanned in rotated.
The scanned image
contains white spaces.
If you scan originals using functions other than the network
TWAIN scanner function, certain
paper size and resolution settings
may produce scanned images
that are larger than the specified
size because of margins being
added to the sides.
Scanning at a higher resolution
may reduce the margins.
59
Troubleshooting When Using the Scanner Function
When You Cannot Send Scanned Files
The following sections explain likely causes of and solutions for Network Delivery and E-mail Sending-related problems.
When You Cannot Browse the Network to Send a Scanned File
This section explains likely causes of and possible solutions for the Browser Network failing to operate when files are sent.
Problem
Cause
The network cannot be The following machine settings
browsed when specify- may not be correct:
ing the destination fold- • IPv4 address
er.
• Subnet Mask
5
Solution
Check the settings. See "Network
Settings ", General Settings
Guide.
When the TWAIN Driver Cannot be Started
This section explains likely causes of and possible solutions for the TWAIN driver failing to operate.
Problem
Cause
Solution
The Scanner Properties
dialog box cannot be
displayed.
Advanced encryption has been
specified in the extended security
setting.
For details about the extended security setting, contact the administrator.
The Network Delivery Function Cannot be Used
This section explains likely causes of and possible solutions for the Network Delivery function failing to operate.
60
Problem
Cause
Solution
The network delivery
function cannot be
used.
The delivery software may be an
old version or a security setting
may be specified.
Contact the administrator.
The network delivery
function cannot be
used.
The network delivery function
setting is not correct.
Specify it correctly. See "Settings
Required to Use the Network Delivery Scanner", General Settings
Guide.
When You Cannot Send Scanned Files
Operations are Not Possible When Messages Appear
This section explains likely causes of and possible solutions for messages that
appear and when the machine fails to operate.
Message
Cause
Solution
Updating destination list. Reselect
destination(s)
or sender's name
later.
The destination list is being updated from the network using
SmartDeviceMonitor for Admin.
Depending on the number of destinations to be updated, there
may be some delay before you
can resume operation. Operations are not possible while this
message is displayed.
Wait until the message disappears. Do not switch off the power while this message is
displayed.
5
61
Troubleshooting When Using the Scanner Function
When a Message is Displayed
This section explains likely causes of and possible solutions for error messages
that may appear on the machine's control panel.
When a Message is Displayed on the Control Panel
This section explains causes and remedies if an error message appears on the
display of the control panel.
Important
❒ If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. For information
about how to turn off the main power switch, see About This Machine.
5
Message
Cause
Solution
Connection with
LDAP server has
failed. Check
the server status.
A network error has occurred
and connection has failed. Try the
operation once more.
Try the operation once more. If
the message is still shown, the
network may be crowded. Check
the information of System Settings. See "System Settings", General Settings Guide.
LDAP server
auth. has
failed. Check
the settings.
The user name and password dif- Make settings correctly for the
fer from those set for LDAP Au- user name and the password for
thentication.
LDAP server authentication.
Destination list
has been updated. Selected
destinations/sender
will be cleared.
A specified destination or sender's name was cleared when the
destination list in the delivery
server was updated.
Specify the destination or sender's name again.
Updating destination list has
failed. Try
again?
A network error has occurred.
Check whether the server is connected.
Updating desti- The destination list is being upnation list. Re- dated.
select
destination(s)
or sender's name
later.
62
If a destination or sender's name
was already selected, re-select it
after this message disappears.
When a Message is Displayed
Message
Cause
You have loaded paper of a size
Cannot detect
not shown on the paper size seoriginal size
lector.
Select scan size
Exceeded max.
number of search
results which
can be displayed. Max.:
nnn
Search results have exceeded the
max. displayable number.
Solution
• Place the original correctly.
• Specify the scan size.
• When placing an original directly on the exposure glass,
the lifting/ lowering action of
the ADF triggers the automatic original size detection process. Lift the ADF, or ARDF by
more than 30 degrees. See
"Placing Originals", Copy Reference.
Search again after changing the
search conditions.
5
(A figure is placed at n.)
You do not have
privileges to
use this function.
Privileges to use this function.
Contact the administrator.
LDAP server
search timed
out. Check the
server status.
A network error has occurred
and connection has failed.
Try the operation once more. If
the message is still shown, the
network may be crowded. Check
the information of System Settings. See "System Settings", General Settings Guide.
Specified group
contains some
invalid dest. Do
you want to select only valid
dest.?
The specified group contains
some destinations for sending by
e-mail and some destinations for
sending by Scan to Folder.
To select destinations for sending
by e-mail, press [Select] for the
message displayed on the e-mail
screen. To select destination for
sending by Scan to Folder, press
[Select] for the message displayed
on the Scan to Folder screen.
Entered path is The destination computer name
or folder name is invalid.
not correct.
Please re-enter.
Exceeded max.
number of alphanumeric characters.
The maximum number of specifiable alphanumeric characters of
specifiable a path has been exceeded.
Check whether the computer
name and the folder name for the
destination are correct.
The maximum number of characters which can be entered for the
path is 128. Check the number of
character you entered, and then
enter the path again. See "Transmission", Scanner Reference.
63
Troubleshooting When Using the Scanner Function
Message
Cause
Solution
Connection has
failed. Check
settings and
check Scanned
File Status.
The correct Network settings are
not made.
• Check the network settings of
the client computer.
• Check that components such
as the LAN cable are connected properly.
• Check that the server settings
are correct and the server is
working properly.
Dest. authentication failed.
Check settings
and check
Scanned File
Status.
5
The entered user name or password was invalid.
• Check that the user name and
password are correct.
• Check that the ID and password for the destination folder are correct.
• A password of 128 or more
characters may not be recognized.
Sender's name is The sender's name was not specified.
not selected.
Specify sender's
name.
A sender's name should be specified before sending e-mail. Send
e-mail after specifying the sender's name.
Exceeded max. E- The maximum e-mail size has
mail size. Send- been exceeded.
ing E-mail has
been cancelled.
• Increase the size of [Max. E-mail
Size].
• Set [Divide & Send E-mail] to [On
(per page)] or [On (per max.
size)].
See "Send Settings", General Settings Guide.
64
Sending failed.
Check settings
and check
Scanned File
Status.
While a file was being sent, a net- Try the operation once more. If
work error occurred and the file the message is still shown, the
could not be sent correctly.
network may be crowded. Contact the administrator.
Sending failed
due to insufficient HD mem. at
destination.Check
Scanned Files
Status.
Transmission has failed. There
was not enough free space on the
hard disk of the SMTP server,
FTP server, or client computer at
the destination.
Press the {Job Information} key to
display the transmission results,
and then check which job has not
been sent. See "Checking the Email Results", Scanner Reference.
Allocate sufficient space.
When a Message is Displayed
Message
Cause
Solution
Entered protec- The correct protect destination
code was not entered.
tion code for
dest. is incorrect. Please reenter.
Make sure the protection code is
correct,and then enter it again.
See "Registering a Protection
Code", General Settings Guide.
Password entered The entered password was
is not correct. invalid.
Please re-enter.
Make settings correctly for password for authentication.
The maximum enterable number
Exceeded max.
number of alpha- of alphanumeric characters has
numeric charac- been exceeded.
ters.
Make sure the maximum number
of characters which can be entered, and then enter it again. See
"Values of Various Set Items for
Transmission/Delivery Function", Scanner Reference.
Authentication
failed.
The entered login user name or
login password is incorrect.
Check the login user name and
login password.The machine is
unable to authenticate. Contact
the administrator.
5
Entered path is The entered path format is incor- Confirm the destination computer
rect.
and the path, and then enter it again.
not correct.
Please re-enter.
The number of files exceeded the Reduce the number of files and
Exceeded max.
maximum number possible.
send them again.
data size per
file.Cannot
scan. The
scanned data
will be deleted.
Original is being scanned by
another function.
The machine is using another
function such as copying.
Retry scanning after the operation with the other function is
completed.
E-mail address
entered is incorrect. Please
re-enter.
The entered e-mail address is incorrect.
Make sure the e-mail address is
correct, and then enter it again.
Because of insufficient hard disk
Exceeded
max.memory capa. space, the first page could not be
Scanning will be scanned.
cancelled.
Scanned data
will be cleared.
Exceeded max.
memory capacity.
Do you want to
send the scanned
data?
Try one of the following measures:
• Wait for a while, and then retry the scan operation.
• Reduce the scan area or scanning resolution.
• Delete unneeded stored files.
Because there is not enough free Specify whether to use the data or
hard disk space in the machine
not.
for storing in the Document Server, only some of the pages could
be scanned.
65
Troubleshooting When Using the Scanner Function
Message
Cause
Solution
Out of paper.
Set paper on the
tray.
No paper is set in the specified
paper tray.
Load paper of the sizes listed in
the message.
Check the resolution and reset
nnn original(s)
The scanned original exceeded
maximum data capacity.
Specify the scan size and resolution again. Note that it may not be
possible to scan very large originals at a high resolution. See "Relationship between Resolution
and File Size", Scanner Reference.
(A figure is placed at
nnn.)
The scanned data exceeded maxExceeded max.
imum data capacity.
data capacity
Check resolution
and Start
5
66
Specify the scan size and resolution again. Note that it may not be
possible to scan very large originals at a high resolution. See "Relationship between Resolution
and File", Scanner Reference.
Exceeded max.
page capacity.
Do you want to
send the scanned
data?
The number of scanned pages ex- Select whether to send the data so
ceeded maximum page capacity. far.
1-Sheet Bypass/1-Sheet
output trays
open. Cannot
print.
History cannot be printed if the
One-Sheet Bypass Tray cover is
open.
Close tray.
No HDD available
to use this
function. Set
TWAIN settings
from the PC.
The hard disk is not installed or
has a problem.
Contact the administrator.
When a Message is Displayed
When a Message is Displayed on the Client Computer
This section explains likely causes of and possible solutions for the main error
messages displayed on the client computer when using the TWAIN driver.
Important
❒ If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. For information
about how to turn off the main power switch, see About This Machine.
Message
Cause
Solution
Clear Misfeed(s) A paper misfeed has occurred in- Remove jammed originals, and
side the ADF, or ARDF.
place them again.
in ADF.
Check whether the originals are
suitable to be scanned by the machine.
Invalid Winsock
version. Please
use version 1.1
or higher.
You are using an invalid version
of Winsock.
The name is al- You tried to register a name that
is already in use.
ready in use.
Check the registered names.
Install the operating system of
the computer or copy Winsock
from the operating system CDROM.
5
Use another name.
Cannot detect
the paper size
of the original.Specify the
scanning size.
The set original was misaligned.
• Place the original correctly.
Cannot add any
more scanning
mode.
The maximum number of registerable scan modes has been exceeded.
The maximum number of modes
that can be stored is 100. Delete
unneeded modes.
Cannot specify
any more scanning area.
The maximum number of registerable scan areas has been exceeded.
The maximum number of scanning areas that can be stored is
100. Delete unneeded scanning
area.
Call Service
Please call your
service representative.
An unrecoverable error has occurred in the machine.
Call your service representative.
• Specify the scan size.
• When placing an original directly on the exposure glass,
the lifting/lowering action of
the ADF, or ARDF triggers the
automatic original size detection process. Lift the ADF by
more than 30 degrees.
67
Troubleshooting When Using the Scanner Function
Message
Cause
Solution
Scanner is not
available on the
specified device.
The TWAIN scanner function
cannot be used on this machine.
Contact your service representative.
• The machine's main power
• Set the main power switch to
Scanner is not
switch is off.
"On".
available. Check
the scanner con- • The machine is not connected • Check whether the machine is
to the network correctly.
connected to the network cornection status.
rectly.
• Deselect the personal firewall
function of the client computer.
• Use an application such as telnet to make sure SNMPv1 or
SNMPv2 is set as the machine’s protocol. See "Network Settings", General
Settings Guide and "Using telnet", Network Guide.
5
68
No response from
the scanner.
The machine is not connected to
the network correctly.
Check whether the machine is connected to the network correctly.
No response from
the scanner.
The network is crowded.
Wait for a while, and then try to
reconnect.
Error has occurred in the
scanner.
The application-specified scan
Check whether the scanning setconditions have exceeded the set- tings made with the application
ting range of the machine.
exceed the setting range of the
machine.
Fatal error has
occurred in the
scanner.
An unrecoverable error has occurred on the machine.
An unrecoverable error has occurred in the machine. Call your
service representative.
Cannot connect
to the scanner.
Check the network Access Mask
settings in User
Tools.
An access mask is set.
Contact the administrator.
Scanner is not
ready. Check the
scanner and the
options.
The ADF, or ARDF cover is open. Check whether the ADF, or
ARDF cover is closed.
When a Message is Displayed
Message
Cause
Scanner memory is insufficient.
Insufficient
memory. Reduce
the scanning area.
Solution
• Reset the scan size.
• Lower the resolution.
• Set with no compression. See
TWAIN Driver help.
The problem may be due to the
following cause:
• The Relationship between the
Resolution and the Scanning
Area” chart in Help for halftone scanning might not always apply. Scanning cannot
be performed if large values
are set for brightness when
using halftone or high resolution.
When a paper misfeed occurs in
Insufficient
the machine during printing,
memory. Reduce
the scanning ar- scanning cannot be performed.
ea.
Cannot find
"XXX" scanner
used for the
previous scan.
"YYY" will be
used instead.
(XXX and YYY indicate
a scanner name.)
After the misfed paper has been
removed, proceed with scanning.
5
• The main power switch of the • Check whether the main powpreviously used scanner is not
er switch of the scanner used
set to "On".
for the previous scan is turned
off.
• The machine is not connected
to the network correctly.
• Check the previously used
scanner is connected to the
network correctly.
• Deactivate the personal firewall of the client computer.
• Use an application such as telnet to make sure SNMPv1 or
SNMPv2 is set as the machine’s protocol. See "Network Settings", General
Settings Guide and "Using telnet", Network Guide.
• Select the scanner used for the
previous scan.
Error has occurred in the
scanner driver.
An error has occurred in the driver. • Check whether the network
cable is connected correctly to
the client computer.
• Check whether the Ethernet
board of the client computer is
recognized correctly by Windows.
• Check whether the client computer can use the TCP/IP protocol.
69
Troubleshooting When Using the Scanner Function
Message
Cause
Solution
Communication
error has occurred on the
network.
A communication error has occurred on the network.
Check whether the client computer can use the TCP/IP protocol.
A function of the machine other Wait for a while and reconnect.
Scanner is in
than the scanner function is being
use for other
function. Please used such as the copier function.
wait.
Memory is insufficient.
Insufficient
memory. Close
all other applications, then
restart scanning.
No User Code is Access is restricted with user
registered. Con- codes.
sult your system
administrator.
5
Any of Login
User Name, Login
Password or
Driver Encryption Key is incorrect.
70
• Close all the unnecessary applications running on the client computer.
• Uninstall the TWAIN Driver,
restart the computer, and then
reinstall the TWAIN Driver.
Contact the administrator.
The entered login user name,
• Check the login user name,
login password, or driver encryplogin password, and driver
tion key was invalid.
encryption key.
• Permission to use this function has not been granted.
Contact the administrator.
6. Adding Paper and
Replacing Print Cartridges
This chapter explains troubleshooting procedures that are applicable to all the
machine's functions.
Loading Paper
This section explains what to do when paper runs out and needs reloading.
R CAUTION:
• When loading paper, take care not to trap or injure your fingers.
Note
❒ Be sure to select the paper size with User Tools and the paper size selector. If
you do not, misfeeds might occur.
❒ Straighten curled or warped paper before loading.
❒ For paper types and sizes, see "Recommended Paper Sizes and Types", About
This Machine.
❒ To load paper in the bypass tray, See "Using the Bypass Tray", Copy Reference.
Loading Paper into the Paper Tray 1
This section explains how to load paper into the paper tray.
A Gently pull the paper tray all the way out.
B Press the release lever and, without letting go of the lever, slide the end
fence.
AMH001S
71
Adding Paper and Replacing Print Cartridges
C Press the metal plate down until it clicks.
AMH002S
D Make sure the edges of the deck of paper are flush, and load the paper face
down.
6
AMH008S
Check that the top of the stack is not higher than the limit mark inside the
tray.
AMH009S
E Position the end fence flush against the paper.
F Gently push the paper tray all the way in.
Note
❒ For details about loading paper of a size not selectable with the paper size
selectors in Paper Trays 1, 2 and 3, see "Changing the Paper Size".
72
Reference
p.76 “Changing the Paper Size”
Loading Paper
Loading Paper into the Tray 2 and 3
This section explains how to load paper in Paper Trays 2 and 3.
A Gently pull the paper tray all the way out.
B Press the release lever and, without letting go of the lever, slide the end
fence.
AMH003S
C Make sure the edges of the deck of paper are flush, and load the paper face
6
down.
AMH007S
Check that the top of the stack is not higher than the limit mark inside the tray.
AMH011S
D Position the end fence flush against the paper.
E Gently push the paper tray all the way in.
73
Adding Paper and Replacing Print Cartridges
Orientation-Fixed Paper or Two-Sided Paper
The following describes paper with its orientation and printing surface specified
(letterhead paper).
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead
paper or copied paper) might not print correctly, depending on how the originals and paper are placed. Select [On (Always)] in Letterhead Setting under Copier
Features, and then place the original and paper as shown below. See "Letterhead
Settings", General Settings Guide.
When printing with the printer function, placing orientation is the same.
❖ Original Orientation
Exposure glass
ADF/ARDF
*2
*1
6
*2
74
*1
When using Combine/Series by setting [Always Specify] for [Orientation], specify
for the original orientation.
When making copies using the Two-sided function in this orientation, load originals as shown below.
Loading Paper
❖ Paper Orientation
Paper loading
Paper tray
Bypass tray *2
Copy mode
Paper orientationK
1 sided copy
2 sided copy *1
*3
Paper orientationL
1 sided copy
2 sided copy *1
*3
*1
*2
*3
The optional duplex unit is required.
When making copies using the ADF, or ARDF in the bypass tray, specify template
size or [Custom Size] in Paper Settings. Making copies without changing the [Auto
Detect] setting produces upside-down copies. (However, if you load paper in the
bypass tray upside down, copies are in the correct orientation.)
When printing on the front page.
:Paper frontside up.
6
:Paper backside up.
Note
❒ In [System Settings], specify Letterhead for "Paper Type" of the paper tray you
want to use. See "Tray Paper Settings", General Settings Guide.
75
Adding Paper and Replacing Print Cartridges
Changing the Paper Size
This section explains how to change paper sizes.
Procedures for changing the paper size differ depending on the tray (tray 1 or
other optional paper tray units). Make sure you are following the appropriate
procedure before you begin.
Note
❒ Be sure to select the paper size with User Tools and the paper size selector. If
you do not, misfeeds might occur.
❒ Fan the paper before loading.
❒ Straighten curled or warped paper before loading.
❒ For details about paper sizes and types, see "Tray Paper Settings", General
Settings Guide.
Changing the Paper Size in Tray 1
Use the following procedure when changing the paper in Tray 1 to paper of a
different size.
6
A Make sure the paper tray is not being used for copying, and then gently
pull the paper tray all the way out.
B Remove any paper in the paper tray.
C Press the release lever and, without letting go of the lever, adjust the side
fences according to the size of paper to be loaded.
AMH001S
76
Changing the Paper Size
D Press down the right side of the side fence lock to release the fence.
AMH014S
E Press the release lever and, without letting go of the lever, adjust the side
fences according to the size of paper to be loaded.
6
AMH015S
F Press the metal plate down until it clicks.
AMH002S
77
Adding Paper and Replacing Print Cartridges
G Make sure the edges of the deck of paper are flush, and load the paper face
down.
Make sure the paper stack is flush against the right side fence.
AMH008S
Check that the top of the stack is not higher than the limit mark inside the
tray.
6
AMH017S
H Press down the left side of the side fence lock to lock the fence.
AMH023S
78
Changing the Paper Size
I Position the end fence flush against the paper.
AMH018S
J Adjust the paper size selector in the paper tray according to the paper size.
6
AMH019S
K Gently push the paper tray all the way in.
L Check the paper size on the control panel.
Note
❒ When setting small quantities of copy paper, be careful not to squeeze in
the side fence too much or paper will not feed in properly.
79
Adding Paper and Replacing Print Cartridges
When Using 11"× 17"Size Paper
This section explains how to change the paper size to 11"×17".
A Press the {User Tools/Counter} key.
AME001S
B Select [System Settings] using {U} or {T}, and then press the {OK} key.
6
C Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.
D Select "Paper Size" for the paper tray of which paper size will be changed
using {U} or {T}, and then press the {OK} key.
E Select the paper size using the scroll keys, and then press the {OK} key.
80
Changing the Paper Size
F Press the {User Tools/Counter} key.
AME001S
G Remove the end fence from the paper tray.
6
AMH004S
H Place it in the corner pocket on the left.
AMH013S
I Remove any paper in the paper tray.
81
Adding Paper and Replacing Print Cartridges
J Press down the right side of the side fence lock to release the fence.
AMH032S
K Press the release lever and, without letting go of the lever, adjust the side
fences according to the size of paper to be loaded.
6
AMH033S
L Press the metal plate down until it clicks.
AMH039S
82
Changing the Paper Size
M Make sure the edges of the deck of paper are flush, and load the paper face
down.
AMH040S
Check that the top of the stack is not higher than the limit mark inside the
tray.
6
AMH041S
N Press down the left side of the side fence lock to lock the fence.
AMH042S
O Set the paper size selector in the paper tray to "p".
P Gently push the paper tray all the way in.
Q Check the paper size on the control panel.
83
Adding Paper and Replacing Print Cartridges
Changing to a Size Other Than Indicated on the Paper Size Selector
This section explains how to change to a paper size not indicated on the paper
size selector.
A Set the paper size selector to "p".
B Press the {User Tools/Counter} key.
AME001S
C Select [System Settings] using {U} or {T}, and then press the {OK} key.
6
D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.
E Select "Paper Size" for the paper tray of which paper size will be changed
using {U} or {T}, and then press the {OK} key.
F Select the paper size using the scroll keys, and then press the {OK} key.
84
Changing the Paper Size
G Press the {User Tools/Counter} key.
AME001S
H Load the paper, and then gently push the paper tray all the way in.
I Check the paper size on the control panel.
Note
❒ For details about the type of paper that can be loaded in Paper Tray 1, see
“Tray Paper Size: Tray1”, General Settings Guide.
6
85
Adding Paper and Replacing Print Cartridges
Changing a Paper Size in the Tray 2,3
This section explains how to change the size of paper loaded in Paper Trays 2
and 3.
A Make sure the paper tray is not being used for copying, and then gently
pull the paper tray all the way out.
B Remove any paper in the paper tray.
C Press the release lever and, without letting go of the lever, slide the end
fence.
6
AMH003S
D Press down the right side of the side fence lock to release the fence.
AMH020S
E Press the release lever and, without letting go of the lever, adjust the side
fences according to the size of paper to be loaded.
AMH022S
86
Changing the Paper Size
F Make sure the edges of the deck of paper are flush, and load the paper face
down.
Make sure the paper stack is flush against the right side fence.
AMH007S
Check that the top of the stack is not higher than the limit mark inside the
tray.
6
AMH011S
G Press down the left side of the side fence lock to lock the fence.
H Position the end fence flush against the paper.
AMH021S
87
Adding Paper and Replacing Print Cartridges
I Adjust the paper size selector in the paper tray according to the paper size.
AMH025S
J Gently push the paper tray all the way in.
K Check the paper size on the control panel.
Changing to a Size Other Than Indicated on the Paper Size Selector
This section explains how to change to a paper size not indicated on the paper
size selector.
6
A Set the paper size selector in the paper tray to "p".
B Press the {User Tools/Counter} key.
AME001S
C Select [System Settings] using {U} or {T}, and then press the {OK} key.
D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.
88
Changing the Paper Size
E Select "Paper Size" for the paper tray of which paper size will be changed
using {U} or {T}, and then press the {OK} key.
F Select the paper size using the scroll keys, and then press the {OK} key.
G Press the {User Tools/Counter} key.
6
AME001S
H Load the paper, and then gently push the paper tray all the way in.
I Check the paper size on the control panel.
Note
❒ For details about the type of paper that can be loaded in Paper Trays 2 and
3, see “Tray Paper Size: Tray2-3", General Settings Guide.
89
Adding Paper and Replacing Print Cartridges
Handling Print Cartridges
This section explains what to do when ink runs out.
R CAUTION:
• Keep the ink or ink container out of reach of children.
R CAUTION:
• If ink comes into contact with your eyes, rinse immediately in running water.
For other symptoms, consult a doctor.
R CAUTION:
• If ink is ingested, induce vomiting by drinking a strong saline solution. Consult a doctor immediately.
R CAUTION:
• If your skin comes into contact with ink, wash the affected area thoroughly
with soap and water.
Important
❒ Use only manufacturer-recommended print cartridges. Recommended cartridges have been safety-evaluated and will not damage the machine.
6
❒ When replacing print cartridges, make sure the machine's power is switched
to "On". If the power is off, settings are cancelled and printing cannot resume.
❒ Be sure to replace print cartridges when the machine requests you to do so.
When the "DLow Ink Remaining" message appears on the control panel, prepare the appropriate colour print cartridges. When this message appears, approximately 10% of the original amount of ink remains in the print cartridge.
Have parts necessary for replacing print cartridges. When you see the "See instructions in Front Cover, then replace the Ink Cartridge." message
appear on the control panel, replace corresponding colour print cartridges.
Note
❒ Use the [Supplies] display of [Enquiry], to display the ink names and the telephone number for order placement.
❒ All four colour cartridges can be replaced using the same method.
❒ For details about storing print cartridges, see "Ink".
❒ Colour is spent consumed not only by printing, but also when the power
switch is turned to "On", during head cleaning, flushing, and loading of cartridges.
Reference
p.92 “Ink”
90
Handling Print Cartridges
Replacing Print Cartridges
Use the following procedure to replace print cartridges.
6
AMI001S
Note
❒ Be sure to check the colour before inserting the print cartridges so as not to
replace the wrong colour.
❒ If, after replacing the print cartridge, add ink messages continue to appear,
turn off the machine's power, and then turn it back on again.
❒ Open print cartridge during the validity period stated on their packaging.
❒ Do not open the print cartridge pack immediately before replacement.
❒ Do not touch the ink jet area of the print cartridge.
❒ Do not shake the print cartridge. Doing so can result in leakage.
❒ Do not disassemble the print cartridge.
❒ Do not turn off the power during the replacement procedure and do not disconnect the power plug from the wall outlet.
❒ Once it is inserted, do not remove the print cartridge unless necessary.
❒ Do not remove or tamper with the print cartridges during printing. This will
cause printing to stop.
91
Adding Paper and Replacing Print Cartridges
Sending Fax Messages When Ink has Run Out
Even is ink runs out and G is displayed, fax messages can still be sent.
Important
❒ If number of communications executed after the ink has run out and not listed
in the automaticallyoutput Journal exceeds 200, communication is not possible.
A Make sure that the machine is in facsimile mode.
B Press [Exit], and then perform transmission operation.
The error message disappears.
Note
❒ Reports produced during sending are not printed.
❒ If the fax screen does not appear in step A, press the {Facsimile} key.
Ink
6
This section contains advice and cautions for handling and storing ink.
Handling Ink
R CAUTION:
• Keep the ink or ink container out of reach of children.
Use only manufacturer-recommended print cartridges. Recommended cartridges have been safety-evaluated and will not damage the machine.
Note
❒ For details about how to add print cartridges, see "Replacing the print cartridges".
Reference
p.91 “Replacing Print Cartridges”
92
Handling Print Cartridges
Storing Ink
R CAUTION:
• If ink comes into contact with your eyes, rinse immediately in running water.
For other symptoms, consult a doctor.
R CAUTION:
• If ink is ingested, induce vomiting by drinking a strong saline solution. Consult a doctor immediately.
R CAUTION:
• If your skin comes into contact with ink, wash the affected area thoroughly
with soap and water.
• Do not store print cartridges in environments of extreme heat or cold.
• Store on a flat surface.
Used Print Cartridges
Print cartridge cannot be re-used.
6
93
Adding Paper and Replacing Print Cartridges
Maintenance
Repeated printing may dirty or clog parts of the machine's interior, reducing
printing quality. This can be corrected using [Maintenance]
Nozzle Check Pattern
Print the test pattern to check for non-firing nozzles.
To check the print results of the test pattern, proceed to step E.
Important
❒ Make sure the envelope lever has been raised. Otherwise, you will be unable
to print.
❒ Check that A4L or 81/2" × 11"L size paper is loaded in Tray 1. If paper is not
loaded, the test pattern does not print.
❒ During printing the test pattern, do not conduct any other operations.
A Press the {User Tools/Counter} key.
6
AME001S
B Select [Maintenance] using {U} or {T}, and then press the {OK} key.
C Select [Nozzle Check Pattern] using {U} or {T}, and then press the {OK} key.
94
Maintenance
D Press the {Start} key.
The test pattern prints out.
E Check the print results of the test pattern.
Normal print results:
6
AML001S
If a nozzle is not firing:
AML002S
In the test pattern, "K1", "C", "M", "Y", and "K2" correspond to [Black 1], [Cyan],
[Magenta], [Yellow], and [Black 2] of the machine's [Flush Print-heads] and [Clean
Print-heads] functions, respectively ({User Tools/Counter} - [Maintenance]).
To correct non-firing nozzles, in "K1" of the test pattern, select [Maintenance] or
[Black 1] of [Flush Print-heads] and then flush the nozzles.
95
Adding Paper and Replacing Print Cartridges
F Press [End].
If the printing is blurred or unclear, press [Continue] to perform head cleaning.
G Press the {User Tools/Counter} key.
AME001S
6
Note
❒ For details about head cleaning, see "Clean Print-heads".
Reference
p.97 “Clean Printheads”
96
Maintenance
Clean Printheads
Use this function to clean the printheads. Use it if a specific colour is not printing
or prints out unclearly. Head cleaning consumes ink. Perform this function on a
colour basis.
Important
❒ Perform no other operations during head cleaning.
❒ Head cleaning is not possible if even one colour has run out.
❒ Cleaning may be incomplete if ink in a cartridge gets too low or runs out during cleaning.
A Press the {User Tools/Counter} key.
6
AME001S
B Select [Maintenance] using {U} or {T}, and then press the {OK} key.
C Select [Clean Print-heads] using {U} or {T}, and then press the {OK} key.
D Select the colour of which head you want to clean using {U} or {T}, and
then press the {V} key.
E Press the {OK} key.
97
Adding Paper and Replacing Print Cartridges
F Press [Yes].
Head cleaning is begins.
G Press [Exit].
6
To check the results of head cleaning, select [Nozzle Check Pattern] to print the
test pattern.
H Press the {User Tools/Counter} key.
AME001S
Note
❒ If a nozzle fails to start firing, perform head cleaning again. If you have repeated head cleaning several times and the nozzle is still failing to fire, perform flushing. If flushing also fails to reactivate the nozzle, turn the
machine's power switch to "Off" and leave it at least eight hours before
switching the machine back on. This should resolve the problem. Do not
turn the main power off. If you do, the ink in the print head may dry up
and make printing even worse.
❒ For details about Nozzle Check Pattern, see "Nozzle Check Pattern".
❒ For details about flushing, see "Flush Print-heads".
98
Maintenance
Reference
p.94 “Nozzle Check Pattern”
p.99 “Flush Printheads”
Flush Printheads
Use this function to cleans the printheads far more thoroughly. It consumes
much more ink than head cleaning. Use this function only if repeated head
cleaning fails to reactivate a mis- or non-firing nozzle. Perform this function on
a colour basis.
❒
❒
❒
❒
Important
Flushing consumes ink. Perform flushing only when necessary.
Perform no other operations during flushing.
Flushing is not possible if even one colour has run out.
Flushing may be incomplete if ink in a cartridge gets too low or runs out during flushing.
A Press the {User Tools/Counter} key.
6
AME001S
B Select [Maintenance] using {U} or {T}, and then press the {OK} key.
C Select [Clean Print-heads] using {U} or {T}, and then press the {OK} key.
99
Adding Paper and Replacing Print Cartridges
D Select the colour of which head you want to flush using {U} or {T}, and
then press the {V} key.
E Press the {OK} key.
F Press [Yes].
Flushing is begins.
6
G Press [Exit].
To check the results of flushing, select [Nozzle Check Pattern] to print the test
pattern.
H Press the {User Tools/Counter} key.
AME001S
Note
❒ For details about the Check Pattern, see "Nozzle Check Pattern".
100
Maintenance
Reference
p.94 “Nozzle Check Pattern”
Adjustment
This section explains [Head Position Adjust], [Registration], [Adjust Paper Feed], and
[Restore Defaults].
Head Position Adjust
If bidirectional printing produces misaligned verticals or blurred colours, printing the test pattern will re-calibrate the machine. The test pattern differs depending on the resolution.
To check the print results of the test pattern, proceed to step G.
Important
❒ Make sure the envelope lever has been raised. Otherwise, you will be unable
to print.
❒ Check that A4L or 81/2" × 11"L paper is loaded in Tray 1. If this size of paper
is not loaded, the test pattern is not printed.
❒ Perform no other operations while the test pattern is printing.
6
A Press the {User Tools/Counter} key.
AME001S
B Select [Maintenance] using {U} or {T}, and then press the {OK} key.
101
Adding Paper and Replacing Print Cartridges
C Select [Adjustment] using {U} or {T}, and then press the {OK} key.
D Select [Head Position Adjust] using {U} or {T}, and then press the {OK} key.
E Select the item of which head position you want to adjust using {U} or {T},
and then press the {OK} key.
6
The item you should select differs depending on the write mode you want to
adjust. Select [2.Printer High Speed] if you selected Plain and fast mode (300 dpi)
for the printer. Select [1.Standard] if you selected other items.
F Press the {Start} key.
The Head Position Adjust test pattern is printed.
102
Maintenance
G Check the optimal adjustment value based on the print results of the test
pattern.
• The optimal adjustment value is the number above the square pattern that
has faintest colour closest to grey and aligned verticals on both sides. If the
value in column "A" is "+2", the adjustment value of [A] is [+2].
AML003S
H Press [Adjust].
6
I Select the item you want to adjust, and then press the {OK} key.
J Enter the adjustment value checked in Step G, and then press the {OK} key.
The display returns to that of Step I.
103
Adding Paper and Replacing Print Cartridges
K Press [End].
After a few seconds, the settings screen appears.
L Press the {User Tools/Counter} key.
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6
Registration
This function prints test patterns for adjusting the print start position of paper
on a paper feed tray basis.
To check the print results of the test pattern, proceed to step G.
Important
❒ Make sure the envelope lever is raised. You cannot print if it is down.
❒ Make sure A4L or 8 1/2" × 11" paper is loaded in the tray you want to adjust.
If this size of paper is not loaded, the test pattern is not printed.
❒ To specify this setting for the bypass tray, load a sheet of A4L paper in the
bypass tray.
❒ Perform no other operations while the test pattern is printing.
❒ To adjust the registration for duplex printing, load paper in Tray 1.
A Press the {User Tools/Counter} key.
AME001S
104
Maintenance
B Select [Maintenance] using {U} or {T}, and then press the {OK} key.
C Select [Adjustment] using {U} or {T}, and then press the {OK} key.
D Select [Registration] using {U} or {T}, and then press the {OK} key.
6
E Select the tray of which print position you want to adjust using {U} or {T},
and then press the {OK} key.
F Press the {Start} key.
The test pattern is printed.
105
Adding Paper and Replacing Print Cartridges
G Check the optimal adjustment value based on the print results of the test
pattern.
• Fold the paper lengthwise by aligning its corners.
6
AML004S
• Hold the folded paper to the light. The alignment difference between the
printed cross joint and the vertical line is the adjustment value. If the vertical line is misaligned in the + direction by 1 calibration marking, the adjustment value of [Sub Scan] is [+1.0].
AML005S
• Fold the paper widthwise in the same manner, and then check the adjustment value of [Main Scan].
• The adjustment values of [Main Scan] and [Sub Scan] are in increments of
[0.1].
106
Maintenance
H Press [Adjust].
I Select an item you want to adjust, and then press the {OK} key.
J Enter the adjustment value with [n] [o], and then press the {OK} key.
The display returns to that of Step I.
6
K Press [End].
After a few seconds, the settings screen appears.
L Press the {User Tools/Counter} key.
AME001S
107
Adding Paper and Replacing Print Cartridges
Adjust Paper Feed
This function prints test patterns for adjusting paper feed if misalignment of horizontals or image surface irregularities occur.
To check the print results of the test pattern, proceed to step F.
Important
❒ Make sure the envelope lever has been raised. Otherwise, you will be unable
to print.
❒ Check that A4L or 81/2" × 11"L paper is loaded in Tray 1. If this size of paper
is not loaded, the test pattern is not printed.
❒ Perform no other operations while the test pattern is printing.
A Press the {User Tools/Counter} key.
6
AME001S
B Select [Maintenance] using {U} or {T}, and then press the {OK} key.
C Select [Adjustment] using {U} or {T}, and then press the {OK} key.
D Select [Adjust Paper Feed] using {U} or {T}, and then press the {OK} key.
108
Maintenance
E Press the {Start} key.
The test pattern is printed.
F Check the optimal adjustment value based on the print results of the test
pattern.
• The optimal adjustment value is the number next to the square pattern that
has the faintest colour closest to grey and aligned horizontals on both
sides. If the value on the left of the pattern is "+2", the adjustment value is
[+2],
-14
-6
0
-2
0
+2
+2
+6
+14
6
+6
AML006S
• If the horizontal lines on the both sides of the faintest square are misaligned, determine an adjustment value based on a pattern that is above or
below, whose horizontals are misaligned in the opposite direction. For example, "+2" square is faintest and the horizontals on both sides of "+6" are
in the opposite direction to "+2", so the adjustment value is between [+3]
and [+5] depending on the degree of misalignment. After completing the
adjustment, adjust the paper feed again to check if the optimal adjustment
value is set.
-14
-6
0
-2
0
+2
+2
+6
+14
+6
AML007S
109
Adding Paper and Replacing Print Cartridges
G Press [Adjust].
H Enter the adjustment value with [n] [o], and then press the {OK} key.
I Press [End].
After a few seconds, the settings screen appears.
6
J Press the {User Tools/Counter} key.
AME001S
110
Maintenance
Restore Defaults
This function resets the "Head Position Adjust", "Registration", and "Adjust Paper Feed" values to their defaults.
A Press the {User Tools/Counter} key.
AME001S
B Select [Maintenance] using {U} or {T}, and then press the {OK} key.
6
C Select [Adjustment] using {U} or {T}, and then press the {OK} key.
D Select [Restore Defaults] using {U} or {T}, and then press the {OK} key.
E Press [Yes].
111
Adding Paper and Replacing Print Cartridges
F Press [Exit].
G Press the {User Tools/Counter} key.
AME001S
Note
❒ For details about settings, see "Head Position Adjust", "Registration", and
"Adjust Paper Feed".
6
Reference
p.101 “Head Position Adjust”
p.104 “Registration”
p.108 “Adjust Paper Feed”
112
Replacing the Transmission Stamp Cartridge
Replacing the Transmission Stamp
Cartridge
If the transmission stamp becomes faint, replace the cartridge.
Important
❒ This stamp cartridge is used for facsimile and scanner functions.
❒ Do not add ink to the cartridge by yourself. Neglecting this can cause ink
leakage.
❒ Be sure not to dirty your fingers with ink from the cartridge.
❒ Use the cartridge specified for this machine.
A Open the ADF, or ARDF unit.
6
AMH006S
B Opens the stamp cover.
AMH010S
C Pull out the old stamp cartridge.
ZEXH080J
113
Adding Paper and Replacing Print Cartridges
D Insert the new stamp cartridge.
Insert the cartridge until the metal parts are no longer visible.
AMI002S
E Close the stamp cover.
6
ZEXH100J
F Close the ADF, or ARDF unit.
114
7. Clearing Misfeeds
This chapter explains what to do when paper or originals misfeed (become
jammed inside the machine).
Removing Jammed Paper
R WARNING:
• Connect the machine only to the power source described on the inside
front cover of this manual. Connect the power cord directly into a wall
outlet and do not use an extension cord.
• Do not damage, break or make any modifications to the power cord.
Do not place heavy objects on it. Do not pull it hard nor bend it more
than necessary. These actions could cause an electric shock or fire.
Important
❒ When clearing misfeeds, do not turn off the operation switch. If you do, your
copy settings will be lost.
❒ To prevent misfeeds, do not leave any torn scraps of paper inside the machine.
❒ If paper misfeeds occur frequently, contact your service representative.
If a sheet of printing paper or an original has jammed, follow the instructions on
the rear of machine’s front cover to clear the jam. A letter indicating the location
of the jam is displayed on the control panel.
AMH034S
More than one misfeed may be indicated. When this happens, check all the areas
indicated.
115
Clearing Misfeeds
• When A is lit
AMI003S
• When B is lit
7
AMI004S
• When C is lit
AMI005S
116
Removing Jammed Paper
• When P is lit (ADF)
AMI006S
• When P is lit (ARDF)
7
AMI011S
• When Y is lit
AMI007S
117
Clearing Misfeeds
• When Z1 is lit
AMI008S
• When Z2 is lit
AMI009S
7
• When Z3,Z4 is lit
AMI010S
118
8. Remarks
This chapter describes how to maintain and operate the machine.
Where to Put Your Machine
This section provides precautions for installation, movement and disposal.
Machine Environment
Choose your machine's location carefully.
Environmental conditions greatly affect its performance.
Optimum Environmental Conditions
The following describes precautions when moving the machine.
R CAUTION:
• Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might occur.
• Do not place the machine on an unstable or tilted surface. If it topples over,
an injury might occur.
R CAUTION:
• After you move the machine, use the caster fixture to fix it in place. Otherwise the machine might move or come down to cause an injury.
Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F)
Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%)
A strong and level base.
The machine must be level within 5 mm, 0.2 inches: both front to rear and left
to right.
• To avoid possible buildup of ozone, make sure to locate this machine in a
large well ventilated room that has an air turnover of more than 30
m3/hr/person.
•
•
•
•
119
Remarks
Environments to Avoid
• Locations exposed to direct sunlight or other sources of strong light (more
than 1,500 lux).
• Locations directly exposed to cool air from an air conditioner or heated air
from a heater. (Sudden temperature changes can cause condensation to form
inside the machine.)
• Locations close to machines generating ammonia, such as a diazo copy machine.
• Places where the machine will be subject to frequent strong vibration.
• Dusty areas.
• Areas with corrosive gases.
Moving
The following describes precautions when moving the machine.
R CAUTION:
• Before moving the machine, be sure to pull all four handles fully out. If not,
an injury might occur. After moving the machine, return the four handles to
their original positions.
R CAUTION:
• Before moving the machine, be sure to disconnect all external connections,
especially the power cord from the wall outlet. Damaged power cords are a
fire and electric shock hazard.
8
R CAUTION:
• Unplug the power cord from the wall outlet before you move the machine.
While moving the machine, you should take care that the power cord will not
be damaged under the machine.
Important
❒ Be careful when moving the machine. Take the following precautions:
• Turn off the main power. See p.36 “Turning Off the Main Power / In the
Event of Power Failure”.
• Unplug the power cord from the wall outlet. When you pull out the plug
from the socket, grip the plug to avoid damaging the cord, thereby reducing the risk of fire or electric shock.
• Close all covers and trays, including the front cover and bypass tray.
❒ Keep the machine level and carry it carefully, taking care not to jolt or tip it.
Rough handling may cause a malfunction or damage the hard disk or memory, resulting in loss of stored files.
❒ Protect the machine from strong shocks. Impact can damage the hard disk
and cause stored files to be lost. As a precautionary measure, files should be
copied to another computer.
120
Where to Put Your Machine
Power Connection
The following explains power supply.
R WARNING:
• Connect the machine only to the power source described on the inside
front cover of this manual. Connect the power cord directly into a wall
outlet and do not use an extension cord.
• Do not damage, break or make any modifications to the power cord.
Do not place heavy objects on it. Do not pull it hard nor bend it more
than necessary. These actions could cause an electric shock or fire.
R CAUTION:
• If the power cord is damaged (exposure of the core, disconnection, etc.),
contact your service representative to change a new one. Operating the machine with a damaged power cord may cause an electric shock or fire.
R CAUTION:
• When you disconnect the power plug from the wall outlet, always pull the
plug (not the cable).
R CAUTION:
• To disconnect the power code, pull it out by plug. Do not drag the code itself.
Doing so may result in damage to the code, leading to fire or electric shock.
• Make sure the plug is inserted firmly in the wall outlet.
• Voltage must not fluctuate by more than 10%.
• The wall outlet shall be installed near the machine and shall be easily accessible.
8
121
Remarks
Access to the Machine
Place the machine near the power source, providing the clearance areas shown.
AAE004S
1. Rear: 10 cm (4") or more
2. Right: 27 cm (10.6") or more
3. Front: 44 cm (17.3") or more
4. Left: 28 cm (11") or more
Note
❒ For the required space when options are installed, contact your service representative.
When Not Used for a Long Time
R CAUTION:
• For safety reason, unplug the power cord from the wall outlet if the machine
will not be used for an extended period of time such as holidays.
8
Note the following:
• The nozzles of the print-heads may dry out and become clogged. To prevent
this, periodically print something. Even if you do not print anything, turn the
printer on for a few minutes once a month.
• If you do not use the printer for a long period of time, always check if the nozzles are clogged by printing a nozzle check test pattern. Clean the print-heads
as necessary, and then begin printing.
• If you do not use the printer for a long period of time, printing may not be performed normally even if head cleaning is performed multiple times. If this
happens, turn the power off and leave the printer alone for eight hours or
longer.
• If the machine has not been used recently, it requires time to initialize so cannot start printing immediately. Leave the machine switched on and wait
about ten minutes.
Note
❒ Wait a while after carrying out head cleaning several times. The ink has to dissolve before the machine can print normally.
122
Maintaining Your Machine
Maintaining Your Machine
If the exposure glass, exposure glass cover, ADF, or ARDF belt is dirty, copy
clarity may be reduced. Clean these parts if they are dirty.
R CAUTION:
• Fire and breakdown can result from heavy accumulation of dust inside this
machine. Consult your service representative for details about and charges
for cleaning the machine’s interior.
Important
❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene.
If such substances get inside the machine or melt plastic parts, a failure might
occur.
❒ Do not clean parts other than those explicitly specified in this manual. Other
parts should only be cleaned by your service representative.
❖ How to maintain
Cleaning the machine Wipe the machine with a soft, damp cloth, and then
wipe it with a dry cloth to remove the water.
Cleaning the Exposure Glass
This section explains how to clean the exposure glass and scanning glass.
8
Clean 1 and 2.
123
Remarks
Cleaning the Exposure Glass Cover
This section explains how to clean the exposure glass cover.
Cleaning the ADF/ARDF
This section explains how to clean the ADF, or ARDF.
2
1
8
AMH012S
Clean 1 and 2.
124
INDEX
A
Access to the Machine, 122
Add Ink indicator, 3
Add Paper indicator, 3
ADF, 124
Adjusting the Volume, 21
Adjustment, 101
Adjust Paper Feed, 108
Alert Messages, 42
ARDF, 124
B
Basic, 17
C
Changing a Paper Size in the Tray 2,3, 86
Changing the Paper Size, 76
Changing the Paper Size in Tray 1, 76
Changing to a Size Other Than
Indicated on the Paper Size Selector, 84, 88
Cleaning the ADF ARDF, 124
Cleaning the Exposure Glass, 123
Cleaning the Exposure Glass Cover, 124
Clean Printheads, 97
Combine, 17
D
Duplex, 17
Duplex unit, 115
E
E-mail Sending, 60
End fence, 71, 73, 76, 86
Environments to Avoid, 120
Error Mail Notification, 37
Error Report (E-Mail), 37
F
Flush Printheads, 99
H
Handling Ink, 92
Head Position Adjust, 101
How to Read This Manual, 1
I
If an Error Report is Printed, 35
Indicators, 3
Ink, 92
L
Letterhead, 74
Loading Paper, 71
Loading Paper into the Paper Tray 1, 71
Loading Paper into the Tray 2 and 3, 73
M
Machine Environment, 119
Maintaining Your Machine, 123
Maintenance, 94
Misfeed indicator, 3
Moving, 120
Multi-accessing, 8
N
Network Delivery, 60
Nozzle Check Pattern, 94
O
Operations are Not Possible
When Messages Appear, 61
Optimum Environmental Conditions, 119
Orientation-Fixed Paper or
Two-Sided Paper, 74
Original Orientation, 74
Other Printing Problems, 47
P
Paper orientation, 74
PictBridge, 58
Power Connection, 121
Print cartridge, 90
Printing, 30
Printing the Error Log, 43
125
R
Reception, 30
Registration, 104
Removing Jammed Paper, 115
Replacing Print Cartridges, 91
Replacing the Transmission
Stamp Cartridge, 113
Restore Defaults, 111
S
Scanner, 60
Sending Fax Messages
When Ink has Run Out, 92
Server-Generated Error E-mail, 37
Side fences, 76, 80, 86
spacer, 91
Status Messages, 41
Storing Ink, 93
Symbols, 1
T
Transmission, 30
Transmission/Reception, 30
Turning Off the Main Power /
In the Event of Power Failure, 36
TWAIN, 67
U
Used Print Cartridges, 93
126
W
When a Job is Not Performed, 8
When a Message Appears, 11, 24, 41
When a Message Appears during
Installation of the Printer Driver, 39
When a Message is Displayed, 62
When a Message is Displayed
on the Client Computer, 67
When a Message is Displayed
on the Control Panel, 62
When an Error Occurs Using Internet Fax, 37
When Memory is Full, 20, 34
When Not Used for a Long Time, 122
When PictBridge Printing Does Not Work, 58
When Scanning is Not Done as Expected, 59
When the Function Status Indicatior
Lights Up in Red, 4
When the Network Delivery Function
Cannot be Used, 60
When the TWAIN Driver Cannot be Started, 60
When Using 11”×17”Size Paper, 80
When You Cannot Browse
the Network to Send a Scanned File, 60
When You Cannot Make Clear Copies, 13
When You Cannot Make Copies as Wanted, 17
When You Cannot Print, 44
When You Cannot Send or
Receive Fax Messages as Wanted, 30
When You Have Problems
Operating the Machine, 5
Where to Put Your Machine, 119
Windows 95/98/Me, Windows 2000,
Windows NT 4.0, 39
Windows XP Home Edition, 40
Windows XP Professional,
Windows Server 2003, 39
GB
GB
B229-7700
In accordance with IEC 60417, this machine uses the following symbols for the main power switch:
a means POWER ON.
b means POWER OFF.
Copyright © 2005
Operating Instructions Troubleshooting
B229-7700
GB GB
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