Oracle on Linux on System z Solutions and Support Update

Oracle on Linux on System z Solutions and Support Update
Oracle on Linux on System z
Solutions and Support Update
Gaylan Braselton
Rhoda Sarmiento-Pereira
IBM
Oracle
Wednesday March 12, 9:30 – 10:30
Session Number 14796
Insert
Custom
Session
QR if
Desired.
For more on how System z provides data and application consolidation
for fast deployment and cost savings, visit www.ibm.com/systems/z/
© 2014 IBM Corporation
2
Oracle Solutions delivered …
New
E-Business Suite
Release 12.2
accessing Oracle DB
11g Release 2
Version 11.2.0.3
Q114
New
Oracle DB
11g Release 2
Version 11.2.0.3.8
Q413
Hyperion EPM
Version 11.1.2.3
accessing Oracle DB
Oracle DB
10g Release 2
Oracle DB
11g Release 2
11g Release 2
11g Release 2
Version 11.2.0.3.7
Oracle
Q213
Version 11.2.0.4
Q313
Billing and Revenue Management
Q114
Version 7.5.0.0.0
Oracle DB
PeopleSoft 9.2
accessing Oracle DB
11g Release 2
Oracle DB
PeopleTools 8.53
11g Release 2
Version 11.2.0.3.6
12C Release 1
Oracle
DB
Oracle BIEE
accessing Oracle DB
Version
11.2.0.3
Q213
Version 12.1.0.1.0
11g
Release
2
Version 11.1.1.7
11g Release 2 11.2.0.3
Q113
Q114
Version
11.2.0.3
with Oracle DB
10gR2 10.2.0.5
RHEL
6.2
Support
as DSR*
Hyperion EPM
Q213
WebLogic Server
SOA
Q113
Oracle DB
10g Release 2
Version 11.1.2.2
12c Release 1
WebCenter
11g Release 2
11g Release 2
accessing Oracle DB
with Coherence
11gR1 PS6
Version 11.2.0.3.5
Q213
10g Release 2
Version 12.1.2
WebLogic Server
Q113
11g Release 2
Oracle DB
Q413
Enterprise
Manager
11gR1 11.1.1.6
Siebel
10g Release 2
Agent Release 12c Q212
Q213
Public Sector,
Version 10.2.0.5.10
Version 12.1.0.1
PeopleSoft Campus
Loyalty Management
Q113
Q212
Solutions V9
PeopleTools
8.52
Version 8.2.2.3
PT 8.52
Oracle DB
accessing Oracle DB
accessing Oracle DB
Siebel CRM
accessing Oracle DB
11g Release 2
11g Release 2
Oracle DB
11g Release 2
Version 8.1.1.10
11g Release 2
Version 11.2.0.3.4
11.2.0.3.1
10g
Release
2
10gR2
accessing Oracle DB
Q411
Q412
Q212
PeopleTools
8.51
Version
10.2.0.5
Q213
11g Release 2
accessing
Oracle
DB
PSU
5
Oracle
DB
10gR2
Oracle DB
11g Release 2
Q411
11g Release 2
Q213
11g Release 2
11.2.0.3
Version 11.2.0.3.3
Version 11.2.0.3
Oracle DB
Q212
Q312
Q411
11g Release 2
Version 11.2.0.3.2
WebLogic Server
PeopleTools 8.52
Q212
12c Release 1
accessing Oracle DB
Version 12.1.1x
WebLogic Server,
11g Release 2
Q212
SOA, WebCenter
11.2.0.2
11gR1 PS5
PeopleTools 8.52Q411
Q112
Enterprise Manager
accessing Oracle DB
E-Business Suite
Agent 12c
10g Release 2
Release 12.1x
Release 2
10.2.0.5
accessing Oracle DB
Version 12.1.0.2
Oracle DB
Q411
11g Release 2
Q212
11g Release 2
Version 11.2.0.3
Version 11.2.0.2
Oracle DB
Q112
PSU 4
11g Release 2
PeopleTools 8.51
Q411
Version 11.2.0.3.1
accessing Oracle DB
Q112
10g Release 2
Oracle DB
10.2.0.5
11g Release 2
Q311
Oracle
DB
Version 11.2.0.2.5
11g
Release
2
Q112
Version 11.2.0.2
PSU 3
WebLogic Server Q311
11gR1 PS3
Q111
* Data Source or Repository
New
New
New
New
New
New
… for Linux on IBM zEnterprise
3
Oracle Technology Solutions for System z Servers
Oracle DB Server on z/OS
Oracle Database
10gR2
Database
Oracle DB Server on Linux
Oracle DB 10g Release 2
(10.2.0.5 )
Oracle DB 10g Release 2
(10.2.0.5) Terminal Release
Oracle Database
11gR2
No
Oracle Database
12c
No
Oracle DB 11g Release 2
(11.2.0.2, 11.2.0.3)
Oracle Fusion Middleware on Linux
Oracle Fusion Middleware on z/OS
Fusion Middleware 10g
Fusion Middleware
Enterprise Manager
Golden Gate
4
Oracle FMW 10gR2/10gR3
Application Server
10g Release 2 (10.1.2.3 )
10g Release 3 (10.1.3.5 )
Not Applicable
Oracle DB/FMW
Oracle FMW 11gR1
Not Applicable
Oracle DB/FMW
Oracle FMW 12cR1
Not Applicable
Oracle DB/FMW
Oracle Enterprise Cloud
Control Agent
Not Applicable
Oracle DB/FMW
Oracle GoldenGate
Oracle DB 12c Release 1
(12.1.0.1.0)
New
WebLogic Server 11g Release 1 ( 11.1.1.6+)
SOA 11g Release 1 ( 11.1.1.6+)
WebCenter 11g Release 1 ( 11.1.1.6+)
Tuxedo 11g Release 1 (11.1.1.2+)
WebLogic Portal 11g Release 1 (10.3.2)
New
WebLogic Server
12c Release 1 (12.1.1x)
Note: 12.1.2 includes Coherence
New
12c Release 2 (12.1.0.2)
Oracle DB 11gR2 (11.2.0.2,11.2.0.3)
12c Release 1 (12.1.0.1)
Oracle DB 11gR2 (11.2.0.2,11.2.0.3)
11g Release 1
(11.2.1.0.5+)
DB2 v10, 9.1 for z/OS
(11.1.1.1.1)
DB2 v10, 9.1, 8.1 for z/OS
11g Release 2 (11.2.1.0.2 +)
11g Release 1 (11.1.1.1.1, 11.1.1.1.2)
Oracle DB 10g R2 (10.2.0.5)
Oracle Analytic Solutions for System z Servers
IBM Data Server on DB2 z/OS and or Linux*
Oracle DB Server on Linux
* Note: Multi-Platform “Split Tier” Configuration – Only the Database runs on System z Servers unless otherwise noted
Hyperion Enterprise Performance Management
* Version 11.1.2.3
* Version 11.1.2.2
DB2 v10 z/OS as Data Source
Oracle
New
* Version 11.1.2.3
* Version 11.1.2.2
Oracle 10g, Oracle 11gR2
as Data Source & Repository
Enterprise Performance
Management
* Version 11.1.1.4
DB2 v10 z/OS as Data Source
* Version 11gR1 v11.1.1.7
DB2 9.1 z/OS as Data Source
DB2 V10 Linux on z as Data Source
DB2 V9.1.9.5, 9.7 Linux on z
as Data Source & Repository
OBIEE Solutions:
Oracle
* Version 11gR1 v11.1.1.6
DB2 V9.1, 9.5 Linux on z as Data Source
DB2 V9.7 Linux on z as Data Source & Repository
Not planned
* Version 11gR1 v11.1.1.7
Oracle 10g (10.2.0.5)
11g Release 2 (11.2.0.2, 11.2.0.3)
as Data Source & Repository
* Version 11gR1 v11.1.1.6
Oracle 10g (10.2.0.5)
11g Release 2 (11.2.0.2, 11.2.0.3)
as Data Source & Repository
Business Intelligence
Enterprise Edition
* Version 10.1.3.4.2
DB2 v8, 9.1 z/OS as Data Source
DB2 v9.1, 9.5, DB2 9.7 Linux on z as Data Source
5
* Version 10.1.3.4.2
Oracle 10g (10.2.0.5)
11g Release 2 (11.2.0.2, 11.2.0.3)
as Data Source & Repository
Oracle Applications for System z Servers
IBM Data Server on DB2 z/OS and or Linux*
Oracle DB Server on Linux
* Note: Multi-Platform “Split Tier” Configuration – Oracle applications accessing Database,, only the Database runs on System z Servers unless otherwise noted
ERP & CRM
Solutions
* Version 9.2/Tools 8.53
DB2 v9.1 , V10 Database on z/OS
Oracle
PeopleSoft
* Version 9.0, 9.1 /Tools 8.50, 8.51 & 8.52
DB2 v8, v9.1 , V10 Database on z/OS
* Batch Server Supported on z/OS & Linux
• Version 9.2/Tools 8.53
Oracle 10gR2, 11gR2
* Version 9.0 & 9.1 /Tools 8.50, 8.51 & 8.52
Oracle 10gR2, 11gR2
• Version 8.2.2.4
*Version 8.2.2.4
DB2 V9.1 , v10 on z/OS
DB2 v9,V9.7 on Linux
Oracle
Siebel CRM Applications
* Version 8.2.2.1
DB2 v9, v10 on z/OS
DB2 v9.7 on Linux
* Version 8.1.1.10
DB2 v9.1, v10.1 on z/OS
DB2 v9.7 on Linux
* Version 8.1.1.8
DB2 v9.1, v10 on z/OS
DB2 v9.1, v9.7 on Linux
Oracle
E-Business Suite
6
Not Applicable
Oracle DB/FMW
Oracle 11gR2, 12cR1
• Version 8.2.2.3
Oracle 11gR2
• Version 8.2.2.1
•Oracle 10gR2, 11gR2
•Version 8.1.1.11
Oracle 11gR2, 12cR1
•
•Version 8.1.1.10
Oracle 10gR2, 11gR2
* Version 8.1.1.8
Oracle 10gR2, 11gR2
* Version R12.1.2, 12.1.3
Oracle 10gR2, 11gR2
Oracle Industry Applications for System z Servers
IBM Data Server on DB2 z/OS and or Linux*
Oracle DB Server on Linux
* Note: Multi-Platform “Split Tier” Configuration – Oracle applications accessing Database,, only the Database runs on System z Servers unless otherwise noted
Higher Education
Oracle PeopleSoft
Campus Solutions
Public Sector
Industry
Oracle Siebel CRM
Solutions
Insurance
Oracle Documaker
Not planned
* Version 8.2.2.3
* Version 8.2.2.1
DB2 v9.1, v10 on z/OS
DB2 v9.7 on Linux
* Version 8.1.1.8:
DB2 v9.1 , v10 on z/OS
DB2 v9.1, 9.7 on Linux on System z
7
• Version 8.2.2.3
• Version 8.2.2.1
• Version 8.1.1.8
Oracle 10gR2, 11gR2
Version 12.1
DB2 v8.1, v9.1 z/OS
Not planned
Version 11.5
DB2 v8.1, v9.1 z/OS
New
Communications
Oracle Billing and
Revenue Management
* Version 9.0 /Tools 8.50, 8.51, 8.52, 8.5.3
Oracle 10gR2, 11gR2
Not Applicable
Oracle DB
* Version 7.5.0.0.0
Oracle,11gR2
Oracle Cross Industry Applications for System z Servers
IBM Data Server on DB2 z/OS and or Linux*
Oracle DB Server on Linux
* Note: Multi-Platform “Split Tier” Configuration – Oracle applications accessing Database,, only the Database runs on System z Servers unless otherwise noted
Siebel Loyalty Management
Cross Industry
* Version 8.2.2.3
DB2 v9.1, v10 on z/OS
DB2 v9.7 on Linux
* Version 8.2.2.1
DB2 v9.1, v10 on z/OS
DB2 v9.7 on Linux
* Version 8.1.1.8:
DB2 v9 , v10 on z/OS
DB2 v9.1, 9.7 on Linux on System z
• Version 8.2.2.3
• Version 8.2.2.1
• Version 8.1.1.8
Oracle 10gR2, 11gR2
Solutions
Oracle Policy Automation
8
Version 10.4.2, 10.3.1
Oracle DB 11gR2
Not Applicable
Oracle DB/FMW
With Oracle WebLogic 11gR1
With IBM WAS 6.1, 7.0
Redbooks providing
Implementation Guidance for Oracle/IBM System z
www.redbooks.ibm.com
SG24-7191
SG24-6482
SG24-7573
SG24-7634
SG24-8104
SG24-8159
Redpieces
REDP4788
(11gR2 RAC)
REDP9131
(Silent Install)
27th Annual International zSeries Oracle SIG Conference
and Oracle R12c System z Conference
April 2 – 3, 2014
600 14th Street, NW, Washington, DC
IBM Institute for Electronic Government Briefing Center
No charge, Open Enrollment, Registration Required
SIG is User Led User Group, Oracle and IBM Supported
Oracle on Linux on z Technical Conference, with 12c on z focus
Presenters include Users, Partners, Oracle, and IBM
Topics including Demos on 12c Features, Installation, Migration, Upgrades,
Pluggable & Non-pluggableable databases, Oracle z Support update, z/VM 6.3
update, Performance Tips, Performance Management, CSL Wave, and User
Experiences
For more info and to register, see www.zseriesoraclesig.org or contact
gbrasel@us.ibm.com
<Insert Picture Here>
Oracle Support Update for Oracle running on Linux on System z
Rhoda Sarmiento-Pereira
Principal Technical Support Engineer
Mainframe Information Technology Support
Safe Harbor Statement
The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated
into any contract. It is not a commitment to
deliver any material, code, or functionality, and
should not be relied upon in making
purchasing decision. The development, release,
and timing of any features or functionality
described for Oracle’s products remains at the
sole discretion of Oracle.
13
Agenda
• Product Updates including PSU and SPU
• 12c Installation Tips/Issues/Opatch
• Multi-Tenant Overview
• Q&A
Future Patch Availability
APR2014
• By the way, OPATCH_AUTO is already available on IBM Linux on System Z
• 11.2.0.3.10
•
•
•
BUG 18031683 - DATABASE PATCH SET UPDATE 11.2.0.3.10 (INCLUDES CPUAPR2014)
BUG 18139678 - GRID INFRASTRUCTURE PATCH SET UPDATE 11.2.0.3.10 (INCLUDES DB PSU
11.2.0.3.10)
BUG 18139695 - DATABASE SECURITY PATCH UPDATE 11.2.0.3.0 (CPUAPR2014)
• 11.2.0.4.2
- BUG 18139609 - GRID INFRASTRUCTURE SYSTEM PATCH 11.2.0.4.2
- BUG 18139609 - GRID INFRASTRUCTURE SYSTEM PATCH 11.2.0.4.2
- BUG 18139690 - DATABASE SECURITY PATCH UPDATE 11.2.0.4.0
(CPUAPR2014)
• 12.1.0.1.3
• BUG 18031528 - DATABASE PATCH SET UPDATE 12.1.0.1.3
• NO Grid Infrastracture patch for APR2014*** (also the same with Intel)
Oracle 12c Installation
• RPM Checker
o Requirements for Installing Oracle Database 12c Release 1 on SLES 11 on IBM: Linux
on System z (s390x) (Doc ID 1574414.1)
o Requirements for Installing Oracle Database 12c Release 1 on RHEL 6 on IBM: Linux
onSystem z (s390x) (Doc ID 1574413.1)
“Dummy” rpm which validates OS has required rpm dependencies
SuSE - ora-val-rpm-SL11-DB-12.1.0.1-1.s390x.rpm
Redhat - ora-val-rpm-EL6-DB-12.1.0.1-1.s390x.rpm
#rpm –ivh ora-val-rpm-SL11-DB-12.1.0.1-1.s390x.rpm
#yum install ora-val-rpm-EL6-DB-12.1.0.1-1.s390x.rpm
# rpm -ivh /home/oracle/ora-val-rpm-S11-DB-12.1.0.1-1.s390x.rpm
Preparing...
########################################### [100%]
1:ora-val-rpm-S11-DB ########################################### [100%]
****************************************************************************************************
*
Validation complete - Your sles11 OS has required rpms for Oracle 12.1
*
*****************************************************************************************************
Installation Requirement
Minimum Supported/Certified kernel levels:• SLES 11 SP2 - 3.0.13-0.27 or later
• RHEL 6.3* - 2.6.32-279.el6 or later
Note: Recommend RHEL 6.4* (errata 1156 mandatory in 6.3)
• RHEL 5.8 also certified
Disk Space Required:
• /tmp - 1024MB (< 2TB)
• /grid - 3.5GB
Grid Infrastructure/ASM Home
• /oradb - 5.2GB Database Home
• Database ~ 2GB Preconfigured db file storage
• BASE ~ 3GB
Note: SI (Non-ASM) Oracle DB on RHEL6 – ext4 filesystem
recommended
<Insert Picture Here>
Installation Requirements
Physical RAM:
Grid Infrastructure – 2.0GB min (Recommend 4.0 GB)
Database
– 1.0GB min (Recommend 2.0 GB)
Swap space proportional to physical RAM as follows:
Swap
Ram
> 1GB < 8GB
2 times the size of RAM
> 8GB <32GB
Equal to the size of RAM
> 32GB
32GB
12c Installation - Tips
• Unset all ORACLE env variables apart from ORACLE_BASE
setting ORACLE_HOME, PATH, LD_LIBRARY_PATH to include Oracle
binaries in .profile, .login file and /etc/profile.d should be completely avoided.
• Unset any JAVA env variables
• Hostname should return the fully qualified hostname
hostname.domainname
• Redhat 6 has selinux set to “enforcing” by default – this can cause
problems. May need to change to permissive for duration of install.
• Placeholder Patch 6880880 – Opatch Version 12.1 Version – post install –
do not rely on Opatch with installation.
• Always use ./runInstaller which comes with software being installed
• Silent installs not always “honest” with errors returned!
• Problems identified in 11.2 installs with older versions of Exceed ?
12c Installation – Problems?
Logfiles:
• Early OUI Bootstrap errors
• CVU fixup scripts
/tmp/OraInstall<datestamp>
/tmp/CVU<datestamp>
• OUI logs
oraInventory/logs (dependent upon
/var/opt/oracle/oraInst.loc
• Linking issues
$ORACLE_HOME/install/make.log
• Opatch issues
$ORACLE_HOME/cfgtoollogs/opatch
• root.sh for Grid Installs
• Catbundle (PSU)
$GRID_HOME/crsconfig (roothas or rootcrs)
$ORACLE_BASE/cfgtoollogs/catbundle
12c Installation - NOTES
• Don’t ignore OUI prereq errors!
o Exception /tmp space
o client install
• root.sh can be rerun multiple times should errors occur
• Cleanup Note - How to completely remove 11.2 and 12.1 Grid Infrastructure,
CRS and/or Oracle Restart - IBM: Linux on System z (Doc ID 1413787.1)
• Zero out ASM devices before reinstall...
dd if=/dev/zero of=/dev/<device> bs=1M count=10000
12c Installation – Potential Problems
• When installing clusterware and Flex ASM configuration you may see the
following:
WARNING during the running of root.sh which can safely be ignored:CLSRSC-46: Error: '/grid/12101/cfgtoollogs/crsconfig/srvmcfg0.log' does not
exist
• Ensure you have ARP enabled on network interfaces.
#ifconfig -a will confirm whether you have NOARP
• Check /etc/multipath.conf file has +r access if you are using multipathed
shared storage devices for ASM - this will prevent
PRVF-5150 warning during pre-requisite checking.(Redhat 6.3 issue)
# ls -la /etc/multipath.conf -rw-r--r--. 1 root root 3084 Aug 5 13:24
/etc/multipath.conf
• SLES 11 SP2 - /etc/inittab – possible KVM hypervisor console(s):
conflict h:1 –
See OHASD fails to start on SuSE 11 SP2 on IBM: Linux on System z (Doc ID
1476511.1)
12c Installation – No worries
• 12c Prereq checking for both GRID and DATABASE install work.
-ignoreSysPrereqs no longer needed
• CVU Fixup scripts work!
• Documentation for base release and generic documentation includes IBM: Linux on System z
sections – including links to MOS articles
•
runcluvfy can be trusted!
./runcluvfy.sh stage -pre crsinst –n node1,node2
• IBM Redbook
http://www.redbooks.ibm.com/redpieces/abstracts/sg248159.html?Open
OPATCH 12.1
Changes in Opatch :
• No Security Patch Updates (CPUs) available on any platform for 12.1
releases - PSUs only which will include Security Fixes.
• Opatch apply remains the same but Steps for Loading Modified SQL
Files into the Database in the database have changed.
• For a Non-Container Database
SQL> Connect / as sysdba
SQL> startup
cd $ORACLE_HOME/OPatch
[oracle@strkfxx OPatch]$ ./datapatch
SQL Patching tool version 12.1.0.1.0 on Thu Feb 13 09:23:50 2014
Copyright (c) 2012, Oracle. All rights reserved.
Connecting to database...OK
Determining current state...done
Nothing to roll back
Nothing to apply
SQL Patching tool complete on Thu Feb 13 09:24:02 2014
OPATCH 12c
– For a Container Database with pluggables after startup as sysdba:
SQL> alter pluggable database all open;
[oracle@strkf34 OPatch]$ ./datapatch -verbose
SQL Patching tool version 12.1.0.1.0 on Thu Feb 13 09:34:08 2014
Copyright (c) 2012, Oracle. All rights reserved.
Connecting to database...OK
Determining current state...done
For the following PDBs: CDB$ROOT
Nothing to roll back
Nothing to apply
For the following PDBs: PDB$SEED
Nothing to roll back
Nothing to apply
For the following PDBs: PDB1
Nothing to roll back
Nothing to apply
For the following PDBs: PDB2
Nothing to roll back
Nothing to apply
SQL Patching tool complete on Thu Feb 13 09:34:15 2014
Opatch 12c – Post Patch
Post patch:
• Check dba_registry_history
• Check dba_registry_sqlpatch – verify status is “SUCCESS”
• Note 1609718.1 What to do if the status of a datapatch action was not
SUCCESS!
• Database 12c Post Patch SQL Automation (Doc ID 1585822.1)
• Oracle Database 12.1 : FAQ on Queryable Patch Inventory (Doc ID
1530108.1)
12c Opatch – Useful Tips
• glogin.sql to set SQL prompt to include container name:
vi $ORACLE_HOME/sqlplus/admin
set sqlprompt "_USER'@'_CONNECT_IDENTIFIER'>'"
• dbca – using customised non-seed template:
$ dbca -silent -createDatabase -templateName Custom_DB_.dbt -gdbName -sid CDB1
-createAsContainerDatabase true -numberOfPDBs 1 -pdbName pdb -sysPassword
<password> -systemPassword <password> -listeners listener
Enter PDBADMIN
• $OH/rdbms/admincatcon.pl – perl script to run SQL scripts against multiple PDBS
$ perl catcon.pl -u SYS -U SYS -d $ORACLE_HOME/rdbms/admin -l '/home/oracle' -b
catblock_output awrinfo.sql
• Set following to allow CDB to continue running if Pdb loses a datafiles
SQL>alter system set "_datafile_write_errors_crash_instance"=FALSE
Multi-Tenant Database
Overview
• Multitenant architecture is introduced in 12c
Terms that needs to know:
• CDB – Multitenant Container
• PDB – Pluggable Database
• seed
o system-supplied template that the CDB can use to create
new PDBs.
PDB$SEED (cannot add or modify objects)
• root
o stores Oracle-supplied metadata and common users
Multi-Tenant Database
Overview
• Multitenant architecture is introduced in 12c
• It is currently an option and requires a separate license if you
will have more than one PDB
• manage multiple databases as one
• Easier upgrades
• Economical – Resources
• Every pluggable is separated
Multi-Tenant Database
Overview
• Tools for Multi-tenancy
•SQLPLUS
•Oracel SQL Developer
•DBCA
•Cloud Control
•Server Control Utility (SRVCTL)
Multi-Tenant Database
Overview
• Oracle Database features currently NOT supported in a CDB:
Continuous Query Notification
Flashback Data Archive
Heat Maps
Automatic Data Optimization
Multi-Tenant Database
Common Questions
• Do I need to get a separate license if I will use Multitenant Database?
If you are going to use more than 1 PDB then additional license is
needed.
• Can I use Multitenant db if I am using Standard Edition?
Yes, but limited to one PDB per CDB
• How can I install and setup Pluggable Database?
use runInstaller
DBCA
• Am I required to use Multitenant database in 12.1+?
No. You can still have a non-container database
• Can I convert a pluggable to non-pluggable database?
Yes, you can.
Datapump Export/Datapump Import
Oracle Multitenant Option - 12c : Frequently Asked Questions
(Doc ID 1511619.1)
being updated regularly
Useful Notes
Oracle Multitenant Option - 12c : Frequently Asked Questions (Doc ID
1511619.1)
Master Note for the Oracle Multitenant Option (Doc ID 1519699.1)
Multitenant best Practice and Known issues (Doc ID 1604135.1)
http://dlsunuk11.uk.oracle.com/Public/ARCH/PAPERS/multitenant.pdf
Working with Support
- One issue One SR policy!
- Performance Issue
- OSWatcher and AWR
- Make sure you zip the OSWatcher and provide at least the 12-hour (or 24 hour better).
- Do not just send the file when the problem occured or send the individual files.
- How To Investigate Slow or Hanging Database Performance Issues (Doc ID
1362329.1)
-Diagnostics for Database Performance Issues (Doc ID 781198.1)
- For database related issues (oracle errors (i.e ORA-0600/7445)
- Alert log
- Accompanying trace files (incident file not the .trm) and stack trace
- Installation issues, please provide the following:
- installation log
- OS version
- Output of the RPM checker
Working with Support
- Clusterware issues
- CRS Diagnostic Data Gathering: A Summary of Common tools and their Usage
(Doc ID 783456.1) **
- Oracle Clusterware 10gR2/ 11gR1/ 11gR2/ 12cR1 Diagnostic Collection Guide
(Doc ID 330358.1)
- For NET issues (connection)
-
Files: listener.ora, sqlnet.ora, tnsnames.ora*
SQLNET trace (both client and server)
listener log
listener trace
- FOR RAC/CRS issues
- Diagnostics required will be for ALL the NODES
- Severity 1 issues
Working with Support
- SRs that have bugs attached
- More diagnostics maybe needed
- Dev may create a diagnostic patch for some specific problem
- Please be pro-active in providing the diagnostics needed
- BACKPORTS/patches
- If provided a patch for a backport, please apply it right away
- Please inform us (SUPPORT) if the problem is fixed.
- If sending hundreds of traces/diagnostics*
- Please indicate when (date and time) the problem occurred
- If possible PLEASE label the diagnostics you are uploading, once you upload all
the files, update the SR with the list and put descriptions
- When SR needs assistance with experts*
- internal COLLABORATION SR
- Option: view the collab SR and communicate directly to the engineer or just
communicate with the ‘parent’ SR engineer
Rhoda.Sarmiento@oracle.com
37
Oracle on Linux on System z
Session 14796
Braselton/Sarmiento-Pereira
Thank You
39
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising