AMX NMX-ENC-N2312 Encoder svsi n2300 4k series Instruction manual

IN STR U CT IO N MAN U AL
N 2 3 0 0 S E R I ES N 2 3 1 2 E N C O DERS / N 2 3 2 2 D E C O DE RS
D I G I T A L M EDI A D I STR I B U T I O N & S W I TC H I N G S O LU T I O N
NMX-ENC-N2312, NMX-DEC- N2322
IMPORTANT SAFETY INSTRUCTIONS
1.
READ these instructions.
2.
KEEP these instructions.
3.
HEED all warnings.
4.
FOLLOW all instructions.
5.
DO NOT use this apparatus near water.
6.
CLEAN ONLY with dry cloth.
7.
DO NOT block any ventilation openings. Install in accordance with the manufacturer's instructions.
8.
DO NOT install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that
produce heat.
9.
DO NOT defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two blades with one wider than the
other. A grounding type plug has two blades and a third grounding prong. The wider blade or the third prong are provided for your
safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. PROTECT the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where
they exit from the apparatus.
11. ONLY USE attachments/accessories specified by the manufacturer.
12. UNPLUG this apparatus during lightning storms or when unused for long periods of time.
13. REFER all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as
power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been
exposed to rain or moisture, does not operate normally, or has been dropped.
14. DO NOT expose this apparatus to dripping or splashing and ensure that no objects filled with liquids, such as vases, are placed on
the apparatus.
15. To completely disconnect this apparatus from the AC Mains, disconnect the power supply cord plug from the AC receptacle.
16. Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.
17. DO NOT overload wall outlets or extension cords beyond their rated capacity as this can cause electric shock or fire.
The exclamation point, within an equilateral triangle, is intended to alert the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the product.
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated "dangerous
voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electrical shock to persons.
ESD Warning: The icon to the left indicates text regarding potential danger associated with the discharge of static electricity from an outside
source (such as human hands) into an integrated circuit, often resulting in damage to the circuit.
WARNING:
To reduce the risk of fire or electrical shock, do not expose this apparatus to rain or moisture.
WARNING:
No naked flame sources - such as candles - should be placed on the product.
WARNING:
Equipment shall be connected to a MAINS socket outlet with a protective earthing connection.
WARNING:
To reduce the risk of electric shock, grounding of the center pin of this plug must be maintained.
COPYRIGHT NOTICE
AMX© 2016, all rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMX. Copyright protection claimed
extends to AMX hardware and software and includes all forms and matters copyrightable material and information now allowed by statutory or judicial
law or herein after granted, including without limitation, material generated from the software programs which are displayed on the screen such as
icons, screen display looks, etc. Reproduction or disassembly of embodied computer programs or algorithms is expressly prohibited.
LIABILITY NOTICE
No patent liability is assumed with respect to the use of information contained herein. While every precaution has been taken in the preparation of this
publication, AMX assumes no responsibility for error or omissions. No liability is assumed for damages resulting from the use of the information
contained herein. Further, this publication and features described herein are subject to change without notice.
AMX WARRANTY AND RETURN POLICY
The AMX Warranty and Return Policy and related documents can be viewed/downloaded at www.amx.com.
ESD WARNING
To avoid ESD (Electrostatic Discharge) damage to sensitive components, make sure you are properly grounded before
touching any internal materials.
When working with any equipment manufactured with electronic devices, proper ESD grounding procedures must be
followed to make sure people, products, and tools are as free of static charges as possible. Grounding straps, conductive
smocks, and conductive work mats are specifically designed for this purpose.
Anyone performing field maintenance on AMX equipment should use an appropriate ESD field service kit complete with at
least a dissipative work mat with a ground cord and a UL listed adjustable wrist strap with another ground cord.
WARNING: Do Not Open! Risk of Electrical Shock. Voltages in this equipment are
hazardous to life. No user-serviceable parts inside. Refer all servicing to qualified
service personnel.
Place the equipment near a main power supply outlet and make sure that you can
easily access the power breaker switch.
WARNING: This product is intended to be operated ONLY from the voltages listed on the back panel or the recommended, or
included, power supply of the product. Operation from other voltages other than those indicated may cause irreversible
damage to the product and void the products warranty. The use of AC Plug Adapters is cautioned because it can allow the
product to be plugged into voltages in which the product was not designed to operate. If the product is equipped with a
detachable power cord, use only the type provided with your product or by your local distributor and/or retailer. If you are
unsure of the correct operational voltage, please contact your local distributor and/or retailer.
FCC AND CANADA EMC COMPLIANCE INFORMATION:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Approved under the verification provision of FCC Part 15 as a Class A Digital Device.
Caution: Changes or modifications not expressly approved by the manufacturer could void the user's authority to operate this
device.
CAN ICES-3 (B)/NMB-3(B)
EU COMPLIANCE INFORMATION:
Eligible to bear the CE mark; Conforms to European Union Low Voltage Directive 2006/95/EC; European Union EMC Directive
2004/108/EC; European Union Restriction of Hazardous Substances Recast (RoHS2) Directive 2011/65/EU.
You may obtain a free copy of the Declaration of Conformity by visiting http://www.amx.com/techcenter/certifications.asp.
WEEE NOTICE:
This appliance is labeled in accordance with European Directive 2012/19/EU concerning waste of electrical and electronic
equipment (WEEE). This label indicates that this product should not be disposed of with household waste. It should be
deposited at an appropriate facility to enable recovery and recycling.
N2312/N2322 User Manual
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Table of Contents
Chapter 1: Introducing Your New N2300 Series Devices ..................................................... 6
Product Overview................................................................................................................................................... 6
Hardware Overview................................................................................................................................................ 6
Chapter 2: Installing and Configuring Your AV Equipment .................................................. 9
Installation Overview ............................................................................................................................................. 9
Mounting Options ............................................................................................................................................... 10
Surface and Wall Mounting ......................................................................................................................... 10
Rack Mounting ............................................................................................................................................. 10
Step-by-Step Installation Instructions.............................................................................................................. 12
How IP Address Changes Affect Unit Control ............................................................................................ 17
Changing IP Addresses ............................................................................................................................... 18
Option 1: Assigning IP Addresses Individually (using the Settings page) ............................................... 18
Option 2: Assigning IP Addresses to Multiple Units (using CSV files) ...................................................... 18
Switching and Scaling Options........................................................................................................................... 20
Seamless Switching ..................................................................................................................................... 20
Control Options................................................................................................................................................... 21
Primary Control Options .............................................................................................................................. 21
N-Command Controllers.............................................................................................................................. 21
Third-Party Controllers ............................................................................................................................... 21
N-Act | On-Board, Built-In Control ............................................................................................................. 21
N-Touch | IP Wall Controller....................................................................................................................... 21
NetLinx ......................................................................................................................................................... 21
KVM Configuration............................................................................................................................................... 22
Basic Setup ................................................................................................................................................... 22
Chapter 3: Encoder Configuration Options ......................................................................... 23
Settings Page ...................................................................................................................................................... 24
Device Settings Section ....................................................................................................................................... 25
Advanced Settings ............................................................................................................................................... 26
Network Setup Section ........................................................................................................................................ 28
Status Section...................................................................................................................................................... 29
Software Section................................................................................................................................................. 30
Change Web Password ....................................................................................................................................... 30
HostPlay Page ..................................................................................................................................................... 31
N-Act Page ........................................................................................................................................................... 32
Serial Page ........................................................................................................................................................... 33
IR Page ................................................................................................................................................................ 34
Logs Page............................................................................................................................................................ 34
Security Page ....................................................................................................................................................... 35
EDID Page............................................................................................................................................................. 35
LLDP Page ........................................................................................................................................................... 37
NetLinx Page ....................................................................................................................................................... 37
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Chapter 4: Decoder Configuration Options ........................................................................ 39
Settings Page ...................................................................................................................................................... 40
Device Settings Section ...................................................................................................................................... 41
Advanced Settings .............................................................................................................................................. 42
Network Setup Section ....................................................................................................................................... 45
Status Section..................................................................................................................................................... 46
Software Section................................................................................................................................................. 47
Change Web Password ....................................................................................................................................... 47
Wall Page............................................................................................................................................................. 48
LocalPlay Page .................................................................................................................................................... 49
N-Act Page .......................................................................................................................................................... 50
Serial Page .......................................................................................................................................................... 51
IR Page ................................................................................................................................................................. 52
Logs Page............................................................................................................................................................. 52
Security Page ....................................................................................................................................................... 53
EDID Page............................................................................................................................................................. 53
LLDP Page ........................................................................................................................................................... 54
NetLinx Page ....................................................................................................................................................... 54
Chapter 5: Troubleshooting ................................................................................................ 56
Series Default Local/Host Play Troubleshooting Screens ................................................................................ 57
Appendix A: NetLinx Control ................................................................................................ 59
Introduction ......................................................................................................................................................... 59
Common Applications.......................................................................................................................................... 59
NetLinx Configuration Using the Unit’s Webpage.............................................................................................. 59
Batch Configurations Using N-Able ................................................................................................................... 60
Native Commands Port 1 ................................................................................................................................... 61
IR/Serial Send Commands Port 3 ....................................................................................................................... 63
Pass Through Commands ................................................................................................................................... 63
IR Port 2 .............................................................................................................................................................. 64
Serial Port 3 ........................................................................................................................................................ 64
Appendix B: Minimum Network Requirements .................................................................... 65
N2312/N2322 User Manual
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Introducing Your New N2300 Series Devices
Introducing Your New N2300 Series Devices
Product Overview
The N2300 AV over IP Series belongs to the N-Series product family from AMX and consists of N2312 Encoders and N2322
Decoders. This series provides a flexible, feature-rich, and simple-to-deploy digital media distribution and switching solution that
can be used in 4K applications with resolutions up to 4096x2160, with support for HDCP 2.2. This motion-based wavelet codec
solution delivers video with nearly imperceptible latency at an incredibly low 200 Mb/s bandwidth allowing 4K distribution over
standard gigabit Ethernet networks.
Any source can be sent to one or more displays by routing through layer-2/layer-3 switches using standard Cat5e cable. Standard
features include input scaling, bi-directional serial, IR, embedded 7.1 audio, and KVM-over-IP extension. Card versions compatible
with the N-Series N9206 card cage are available for high-density applications.
Features include:
Design
flexibility allows you to start as small as 1x1 and grow the system in increments of single sources and devices by
simply adding additional Encoders and Decoders.
Input
and output scaling performed in Encoders or Decoders for maximum flexibility.
Power
over Ethernet (PoE) eliminates the need for a local power supply and speeds installation. Units can still be powered
locally by 12VDC. This allows easy rack-mountable, high-density installations.
Infrared
Fast
(IR) emitter connection allows control of low-cost, IR-only display devices.
install with Phoenix connectors for power, IR, RS232 serial, and analog audio interfaces.
Pass-through
HDMI interface allows easy installation with local display, such as desktop PC applications.
USB-A
and USB-B connections for KVM applications.
Native
NetLinx support provided. NetLinx Studio will easily recognize the device.
Hardware Overview
Refer to the following figures (front and rear panel drawings of these devices) and the Front and Rear Panel Descriptions table on
page 7 for hardware details.
1
2
3
4
5
4) Device ID Discovery Button
5) Power/Status Indicators
1) USB Mini-B Port
2) Device Reset Button
3) IR Emitter Input Connection
FIG. 1 N2312 Encoder Front Panel
1
2
3
4
5
6
1) 12VDC Input (not needed with PoE)
2) Status Indicators
3) RJ45 Auto-Sensing Gigabit Ethernet Switch Port — PoE
4) RJ45 Auto-Sensing Gigabit Ethernet Switch Port
5) IR Emitter Output Connection
FIG. 2 N2312 Encoder Rear Panel
N2312/N2322 User Manual
7
8
9
10
6) RS232 Connection
7) Analog Audio Input
8) Passthru HDMI Video Out
9) HDMI Video Input
10) DB-15 Analog Input
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Introducing Your New N2300 Series Devices
1
2
3
4
5
4) Device ID Discovery Button
5) Power/Status Indicators
1) USB Standard-A Ports
2) Device Reset Button
3) IR Emitter Input Connection
FIG. 3 N2322 Decoder Front Panel
1
1)
2)
3)
4)
2
3
4
5
6
7
12VDC Input (not needed with PoE)
Status Indicators
RJ45 Auto-Sensing Gigabit Ethernet Switch Port — PoE
RJ45 Auto-Sensing Gigabit Ethernet Switch Port
8
5)
6)
7)
8)
IR Emitter Output Connection
RS232 Connection
Analog Audio Output
HDMI Video Output
FIG. 4 N2322 Decoder Rear Panel
Front and Rear Panel Descriptions
Front Panel
USB Mini-B port
For KVM support. Connects the Encoder to the computer to be controlled.
USB Standard-A port (x2)
For KVM support. Connects the Decoder to keyboard and/or mouse.
RESET button
Recessed pushbutton. Press to initiate a “warm restart” which causes the processor to reset, but not lose
power. A reset does NOT affect the current settings.
IR In port
3-pin terminal Phoenix connector. Provides infrared (IR) input only and passes signal back to the
connected Encoder/Decoder (33-60 kHz; typically 39 kHz). IR receiver required (not included).
ID button
Recessed pushbutton. Press to send notification out on the network to identify the unit (the notification
causes a pop-up dialog in N-Able and N-Command). Press and hold for 30 seconds to initiate a factory
restore.
POWER LED
On solid (green) when operating power is supplied (via PoE or local power supply). This activity is also
shown by the PWR LED on the rear panel.
STATUS LED
On flashing (green) when there is software activity. This activity is also shown by the STAT LED on the rear
panel.
Rear Panel
+12V 2A
12 Volt DC power input.
PWR LED
Same as POWER LED described above.
HDMI LED
On (green) when an HDMI connection exists.
STAT LED
Same as STATUS LED described above.
STRM LED
On (green) when the unit is streaming video.
P0 POE
8-wire RJ45 female.
10/100/1000 Mbps 10/100/1000Base-T auto-sensing gigabit Ethernet switch port.
Provides both the network connection and the power to the Encoders and Decoders.
P1
8-wire RJ45 female.
10/100/1000 Mbps 10/100/1000Base-T auto-sensing gigabit Ethernet switch port.
OR
1G SFP port which accepts compatible fiber transceivers or direct attach cables (copper or fiber).
Modules sold separately.
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Introducing Your New N2300 Series Devices
Front and Rear Panel Descriptions (Cont.)
IR OUT
2-pin terminal Phoenix connector. Provides IR output only (33 to 60 kHz; typically 39 kHz). An IR emitter
is necessary (not included).
RS232
3-pin terminal Phoenix connector which provides a serial control interface. Full duplex communication.
Available terminal speed settings: 1200 to 115200 baud rate.
AUDIO
5-pin terminal Phoenix connector which provides user-selectable balanced/unbalanced, dedicated audio
input (for Encoders) and output (for Decoders).
HDMI IN
HDMI video input (Encoders).
HDMI OUT
HDMI video output (Decoders). Passthru HDMI video (Encoders).
VGA IN
DB-15 analog input. Allows for the use of analog video sources.
*Applies to Encoders only.
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Installing and Configuring Your AV Equipment
Installing and Conf iguring Your AV Equipment
This chapter provides an installation overview as well as a detailed step-by-step process for installation. If you encounter any
problems, refer to the Troubleshooting section on page 56 for help.
Installation Overview
The N2300 Encoders and Decoders have multiple configuration and installation options. For basic installation guidelines, see the
table below. For more detailed instructions, refer to Step-by-Step Installation Instructions on page 12.
Basic Installation Guidelines
Connections
Power
Options
Power over Ethernet (PoE): Connect the unit’s P0 port to an active, PoE-enabled network switch.
External power supply: If not using PoE for power, connect a 12V regulated power supply (part number N9312) to the
unit’s two-pin terminal block plug connector labeled +12V 2A.
Network
PoE units: If using PoE to power the unit, you should already have a network connection.
Externally powered units: If not using PoE, connect either the P0 or P1 port to the network using the appropriate
cable.
Daisy-chain conf iguration: Once network connection is established to one unit, you can daisy-chain additional units by
connecting Ethernet cables between devices using their P0 and/or P1 ports. Keep in mind that the number of units
supported in this configuration is limited by bandwidth (total aggregate streams must be less than 1 Gb/s).
NOTE: PoE power is only supplied to the unit connected directly to the network. All other units in the daisy-chain must
have an external power supply.
Video
N2312 Encoders
• For video encoding of a digital source, connect the source to the Encoder’s HDMI IN port using a video cable with an
HDMI connector (or adapter).
• For video encoding of an analog source, connect the source to the Encoder’s VGA IN port using a video cable with a
VGA connector (or component adapter).
• For local viewing of pass thru video, connect a digital display to the Encoder’s HDMI OUT port using a video cable
with an HDMI connector (or adapter).
N2322 Decoders
• For video decoding, connect a digital display to the Decoder’s HDMI OUT port using a video cable with an HDMI
connector (or adapter).
Audio
N2312 Encoders
• For audio encoding, connect a line level analog audio source to the Audio input terminal block plug connector, or
• Use the HDMI audio embedded with the source connection.
NOTE: Unit will not pass audio from the analog AUDIO input through the pass thru (HDMI OUT) port.
N2322 Decoders
• For audio decoding, connect a line level analog audio device to the Audio output terminal block plug connector, or
• Send the HDMI embedded audio to a connected display’s speakers.
NOTE: When the unit is not in use, remove the power cable and disconnect any other cables (e.g., Ethernet, audio, video) connected to
the Encoders and Decoders.
Acceptable Input/Output Types
N2312 Encoder - Input
Digital
HDMI - Native connection. No adapter necessary.
DVI - Appropriate passive adapter required.
DisplayPort- Appropriate passive adapter required.
Analog
VGA - Native connection. No adapter necessary.
Component- Appropriate passive adapter required.
RGBHV- Appropriate passive adapter required.
N2322 Decoder - Output
Digital
HDMI - Native connection. No adapter necessary.
DVI- Appropriate passive adapter required.
DisplayPort - Appropriate ACTIVE adapter required. The N2322 will not output DisplayPort through a passive adapter.
NOTE: For all other input/output types, an active adapter is required.
N2312/N2322 User Manual
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Installing and Configuring Your AV Equipment
Mounting Options
The N2300 units are available in stand-alone and card versions. The stand-alone version can be free standing, surface mounted,
wall mounted, or rack mounted. All cards must be rack mounted using the N9206 Card Cage (sold separately).
Surface and Wall Mounting
To mount your N2300 stand-alone unit to a flat surface or wall, follow these steps:
1.
Remove the four screws from the bottom of the unit and use them to attach the mounting wings (not included in shipment part number N9101). See Figure 5.
2.
Place the unit against the solid surface to which you want it mounted.
3.
Using standard hardware, attach the unit through each of the slots of the newly-attached mounting wings.
4.
Connect the appropriate cables necessary for your application. Refer to the sections : Connecting Decoders to the Network on
page 14 and : Connecting Encoders to the Network and Conf iguring Stream Settings on page 15 for more information on these
connections.
FIG. 5 Installing Mounting Wings
Rack Mounting
N2300 Series Stand-Alone Units
A Rack Shelf (part number N9102) accommodates up to two stand-alone N-Series Encoders or Decoders, side by side (mix and
match).
FIG. 6 Rack Mounting Stand-Alone Units
N2300 Series Cards
A Card Cage (part number N9206) accommodates up to six N-Series Encoder/Decoder cards (mix and match). The 12V power
supply of the N9206 is the primary power source for the installed cards. If the 12V power supply fails or is unplugged, the cards
will power down, detect PoE (if provided by switch) and restart normally using PoE. This usually results in a power loss of about one
to two seconds. The unit then reboots (which takes another one to two minutes).
To rack mount N2300 Series cards into the N9206 Card Cage, follow these steps:
1.
Gently slide the card into cage slot. Make sure the card is properly aligned with guides. The card’s front LED indicators should
align with holes in the cage’s faceplate. See Figure 7.
N2312/N2322 User Manual
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Installing and Configuring Your AV Equipment
FIG. 7 Rack Mounting Cards
2.
Align the thumb screw on back plate before seating card into cage.
3.
Firmly seat the card and tighten the thumb screw by hand to secure card placement.
4.
Use one of the six Phoenix connector cables (included in shipment with the Card Cage) to connect the card’s 12VDC input
Phoenix connector to one of the cage’s six 12VDC outputs.
5.
Repeat these steps until all cards are properly installed. See Figure 8.
FIG. 8 Fully-Populated Card Cage
6.
For proper airflow, cover any unused card slots with faceplate blanks. Blanks are sold separately (part number N9210).
7.
Make sure the Card Cage’s power cord is plugged in for proper cooling.
CAUTION: Keep the Card Cage’s power cord plugged in at all times so that the internal fans are always running. Not doing so could
void the warranty of the cage and all installed cards. Fans are not powered while in backup PoE power mode. Please remedy power
losses immediately to avoid potential overheating hazards.
NOTE: Mounting accessories are sold separately and are compatible with most N-Series devices. Contact a sales representative or
visit our website for details.
N2312/N2322 User Manual
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Installing and Configuring Your AV Equipment
Step-by-Step Installation Instructions
This section provides step-by-step guidance for installing and configuring equipment from the N-Series product family on your
network. The steps provided here assume the following to be true:
1.
There are switches operational on the network.
N-Series equipment can operate on many different brands of networking equipment. The network itself needs
to meet certain requirements to be able to support deployment. These instructions assume that you have
purchased and installed a pre-configured switch from AMX or that your existing equipment meets the following
physical and protocol requirements:
•
•
•
•
•
Layer 2 (with IGMP Multicast Protocol), OR Layer 3 (also known as “multi-layer”)
Gigabit Ethernet
IGMP Snooping
IGMP Snooping Querier (which only needs to be enabled on a single switch within the network)
Capable of Jumbo Frames (due to frame density)
NOTE: To proceed with this installation, the switches must already be successfully connected to your network. If
needed, refer to your product’s documentation for installation instructions.
2.
Deployment considerations have been made for the addition of high-speed video.
Our Networked AV solutions provide unsurpassed video and audio quality at bandwidths appropriate to any
network segment or link. Matrix switches as large as 1200x800 have been constructed on a house network
using N-Series equipment. Alternatively, many customers choose to deploy on physically separate networks in
order to use low-cost network appliances but keep video traffic separate from data and voice.
3.
N-Able software has been loaded on the computer you are using to conf igure the equipment.
From your host computer, download N-Able (our free setup utility software):
PC version - http://www.amx.com/products/N-ABLE-PC.asp
Mac version - http://www.amx.com/products/N-ABLE-MAC.asp
This software is designed to set up and control the equipment during initial deployment, however, it is not
always the best solution for production-type or primary user control. Refer to Control Options on page 21 for
details on the available control options.
NOTE: For a more detailed requirements list, refer to Appendix B: Minimum Network Requirements on page 65.
Step 1: Setting Up Your Host Computer
In order to communicate with N-Series products, your devices must be on the same subnet as the host computer. N2300 units are
shipped in DHCP mode and the IP address will be assigned automatically based on the network DHCP server. If no DHCP server is
found, the unit will use Auto IP mode with a default IP address of 169.254.xxx.xxx.
Before beginning installation, you may need to make some changes to the computer running N-Able. These steps show how this
can be accomplished in a Microsoft Windows environment.
1.
From the Start menu, select Control Panel > Network and Sharing Center.
2.
N2312/N2322 User Manual
Select Change
adapter settings.
12
Installing and Configuring Your AV Equipment
3.
4.
Double-click the wired interface
to your AV network, and then
click the Properties button.
Scroll down in the list to the
Internet Protocol Version 4
(TCP/IPv4) option. Highlight it
and click the Properties
button.
N2312/N2322 User Manual
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Installing and Configuring Your AV Equipment
5.
Enable the Use the following IP
address option, and enter the
static IP address provided to you
by your network administrator.
NOTE: If the computer does not need Internet access, you can simply enter a unique 169.254.xxx.xxx IP address with a 255.255.0.0
subnet mask. Contact your network administrator if you are unsure of how to conf igure the existing network. N-Series units will not
self-assign in the 169.254.0.xxx range.
NOTE: If the computer has a statically-assigned IP address, click the Advanced button. Then click Add to enter a unique
169.254.xxx.xxx address with a Subnet Mask of 255.255.0.0 and a Default Gateway of 169.254.1.1.
Step 2: Connecting Decoders to the Network
The digital connection from a Decoder HDMI OUT port (female) to a display is accomplished using either a HDMI cable or DVI-D
(through adapter). N2300 units support embedded audio input and output on the HDMI ports; however, some display devices (e.g.,
many monitors) do not support embedded audio. When using such a display, use the AUDIO port for separate transmission of
sound and turn HDMI Audio off (on the Settings page) to avoid video display issues.
Power is supplied via a PoE-enabled switch or an external power supply. Refer to the following steps and Figure 9 for guidance.
1.
Using a Cat-5 cable, connect your N-Series Decoder’s P0 port to a PoE-enabled switch. This provides both network and power
connection. In non-PoE applications, connect a 12V regulated power supply (N9312) to the two-pin terminal block plug
connector (labeled +12V 2A).
2.
Connect the display you would like to use for that Decoder (monitor, projector, etc.) to the Decoder’s HDMI OUT port using an
HDMI cable (or DVI through adapter). This must be a digital video connection.
HDMI Cable
Cat-5 Cable
N2322 Decoder
Network
PoE-Enabled Switch
FIG. 9 Decoder Connections
3.
Repeat Steps 1 and 2 until all Decoders are installed on the network.
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Installing and Configuring Your AV Equipment
4.
Once the Decoders and displays are connected and powered up, the LocalPlay screen appears on the displays.
NOTE: If the LocalPlay screen does not appear, refer to the chapter Troubleshooting on page 56 for more guidance.
NOTE: In order for the unit to receive PoE, it must be connected to a switch or other equipment that has a PoE PSE (Power Sourcing
Equipment) port. PoE does not pass through the daisy chain (P1) port.
CAUTION: Do not run wiring that is connected to a PoE PSE port outside of the building where the PSE resides. It is for intra-building
use only.
Step 3: Connecting Encoders to the Network and Conf iguring Stream
Settings
1.
Using a Cat-5 cable, connect your N-Series Encoder’s P0 port to a PoE-enabled switch. In non-PoE applications connect a 12V
regulated power supply (N9312) to the two-pin terminal block plug connector (labeled +12V 2A).
NOTE: In order for the unit to receive PoE, it must be connected to a switch or other equipment that has a PoE PSE port.
2.
In N-Able, select the Unit Management tab and click the Auto Discover button (if the table has not already populated itself
with the installed units). See Figure 10.
FIG. 10 Unit Management Page
3.
Find your Encoder in the list. N2300 units are displayed on the following tabs:
• Unit Management tab — N2300 units have N2300 Encoder/Decoder listed in their Type fields.
• Video Matrix tab — N2300 units are found on the N2300 sub-tab (as shown in Figure 11).
NOTE: If using multiple Encoders in your set up, it is important to plug in and conf igure one Encoder at a time. All Encoders come preconf igured to use stream 2300. As you add Encoders to the network, you will need to set them up to use different streams.
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Installing and Configuring Your AV Equipment
Encoders are listed across
the top of the page.
Decoders are listed down the
left side of the page.
Red Text - No video source (Encoder) or no display (Decoder).
Red Exclamation Point (!) - N-Able cannot communicate with device.
Gray Text - Video network transmit for this unit is disabled.
Black Text - Unit is in live play mode.
Blue Text - Unit is playing locally-stored content.
FIG. 11 Video Matrix Page
4.
Double-click the Encoder’s name in the list. The Login page is displayed (see Figure 12). If prompted, use the following default
login credentials to log in for the first time. These can be changed later on the Settings page.
Default username: admin
Default password: password
FIG. 12 Login Page
NOTE: The Login page is only displayed if N-Able's stored username/password does not match the unit's username/password. A
default system will match.
5.
The Settings page is displayed (see Figure 13).
6.
Change the Stream setting. We recommend setting Stream to a number between 2 and 254 (it is required that the number be
less than 32,512).
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Installing and Configuring Your AV Equipment
FIG. 13 Changing Stream Setting
7.
Repeat these steps until all Encoders are connected to the network and configured with an appropriate Stream number.
NOTE: Each Encoder’s Stream number must be unique to all other Encoders on the network.
NOTE: Screen-by-screen descriptions of the web interface options are provided for your reference in the Encoder Conf iguration
Options section on page 23 and the Decoder Conf iguration Options section on page 39.
Step 4: Conf iguring Decoder and Encoder IP addresses (if needed)
By default, all Decoders and Encoders are preset to DHCP mode. When first connected to the network, an IP address is assigned
automatically based on the network DHCP server. If no DHCP server is found, the unit will use Auto IP mode (with an IP address
pre-configured to 169.254.xxx.xxx with a subnet mask of 255.255.0.0).
How IP Address Changes Affect Unit Control
As discussed previously, N-Able control is dependent upon the host computer being in the same IP address range as the N-Series
devices. Therefore, before making any N2300 IP address changes, we recommend having two statically-assigned IP addresses on
your computer.
Configure
the first IP address to be in the range of the default N-Series IP settings (i.e., in the 169.254.xxx.xxx range), AND
Configure
a second IP address in the range of the IP address you are planning to assign to the units (or when using DHCP,
an address within the defined range for your network).
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Installing and Configuring Your AV Equipment
Changing IP Addresses
There are two ways to assign new IP addresses to your N2300 units using N-Able:
Option
1: Log in to each unit individually and make the changes on the Settings page.
Option 2:
Export a comma-separated value (CSV) file, make changes to all units in the resulting file, and import the CSV file
into N-Able to apply the changes.
Option 1: Assigning IP Addresses Individually (using the Settings page)
1.
Find the unit you wish to change in the control matrix (either on the Unit Management tab or the Video Matrix > N2300 tab).
2.
Double-click the unit and log in.
3.
Go to the Settings page and make IP address changes for that unit either by setting a STATIC address or by enabling DHCP
(see Figure 14).
FIG. 14 Network Setup Section of the Settings Page
4.
Click the Trial Save button.
5.
Return to the Settings page through the newly-configured IP address.
6.
Once the Settings page appears (successfully using the new IP address) click the Conf irm button to lock in your changes.
NOTE: If you lose communication for any reason, unplug the N2300, wait one minute, and plug it back in. This restores the unit to the
original IP address.
Option 2: Assigning IP Addresses to Multiple Units (using CSV f iles)
N-Able has the ability to export and import CSV files. Once units are auto-discovered in N-Able, the CSV file can be exported into
Excel where parameters such as IP address, subnet mask, gateway, stream number, audio settings, etc. can be configured. Once
configured, import the CSV file back into N-Able to assign those parameters to the appropriate devices. Reboot the devices to
activate the new settings. This procedure can be used to configure multiple networked AV devices at the same time. It can also
provide valuable diagnostics by allowing you to see the last known device configuration as well as scan the network for new devices
(regardless of IP configuration).
To configure units using a CSV file, follow these steps:
1.
Make sure that you have performed an Auto Discover (on the Unit Management tab of N-Able) since connecting all of the new
units to the network.
2.
From N-Able’s main menu bar, select N-Able > Export CSV.
3.
Click Yes on the pop-up box informing you that a CSV file is about to be generated.
NOTE: A CSV f ile editor (e.g., Microsoft Excel) is necessary to proceed.
4.
The folder containing your CSV file displays. Double-click the file to open it.
5.
You can use this file to edit the IP mode, IP address, subnet mask, gateway IP address, stream number, etc. Once all changes
have been made, save the file.
6.
Go back into N-Able and select N-Able > Import CSV.
7.
Browse to your saved CSV file and click Import.
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Installing and Configuring Your AV Equipment
Step 5: Connecting Encoders to an Input Source
Having already connected the Encoder(s) to the network and made the appropriate settings changes (as described in Step 3 and
Step 4), you can now connect to the appropriate AV source(s). This connection from an Encoder HDMI IN port (female) to an input
source is accomplished using either an HDMI cable or DVI-I (through adapter).
1.
Connect the source you would like to use for the Encoder (camera, laptop, etc.) to the Encoder’s HDMI IN port using an HDMI
cable. This connection can be digital or analog.
2.
Repeat until all Encoders are connected to their sources.
HDMI Cable
N2312 Encoder
Cat-5 Cable
Network
PoE-Enabled Switch
FIG. 15 Encoder Connection to Source
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Installing and Configuring Your AV Equipment
Switching and Scaling Options
N-Series Encoders and Decoders make up a true AV matrix solution. In other words, one input can go to any or all outputs.
Decoders have internal scaling capabilities. Keep the following in mind:
The
input of an Encoder is the video and/or audio signal going into the Encoder.
The
output of an Encoder is the network stream.
The
input of a Decoder is the network stream.
The
output of a Decoder is the digital video and/or audio being transmitted out to the display device.
Upscaling
is fully supported.
Downscaling
is supported only if the input is 3840x2160 and the Decoder scaler is set to 1080p50/60. Any other attempts
at downscaling are not recommended/supported.
Seamless Switching
The N2300 Series supports seamless switching capability if the scalers in the Decoders are all set to the same resolution and
refresh rate. If the scalers are off, all of the sources must have the same resolution and refresh rate.
To get streams onto a Decoder, use the Video Matrix tab to route video from an Encoder to a Decoder. This works seamlessly if the
previously mentioned settings are true. All you have to do is click the common cell on the matrix, and click the Take button. See
Figure 16 for an example.
Enabling this cell causes the Decoder named Conf Rm Dec to listen
to the Encoder named Conference Rm Encoder.
Click Take to apply
changes.
FIG. 16 Seamless Switching Using the Video Matrix
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Installing and Configuring Your AV Equipment
Control Options
For the most part, once the initial setup is complete, you will be primarily managing/configuring the Decoders. To better
understand, think of Encoders as radio stations and Decoders as car radios. The Encoders are supplying the streams and, using the
Decoders, you can “tune in” to the stream you want. N-Series’s N-Control solutions (N-Command, N-Act, and N-Touch) provide you
with the most flexible management options available, insuring you are getting the most from your digital media system.
Primary Control Options
During initial configuration and setup, the free N-Able setup utility (version 2016.11.11 or higher) is sufficient. However, we do not
recommend N-Able for production-level, primary-user control.
N-Command Controllers
These web-based hardware Controllers offer intuitive, powerful management of equipment, content, NVR recording/playback,
bandwidth utilization, and AV switching (using a web-based, point-and-click graphical matrix). The N-Command product line also
offers:
Simplified
ASCII interface for third-party control via TCP/IP.
N8002
and N8012 controllers have master/slave failover protection.
N8012
controller has hot-swappable drives and redundant power supplies.
Graphical
presentation of video network connections.
Full
configuration control: assign fixed IP addresses for each N-Series component, adjust variable bit-rate for each video
stream, etc.
Additional
software bundles (free with N-Command) allow you to easily create attractive touch panels for N-Series and
third-party equipment control, as well as build software design walls of any size. Visit our website for more details on the
available N-Command Controllers.
Third-Party Controllers
The N2300 Series is capable of interfacing with third-party control systems such as Crestron. For direct control of N2300 units
from any Third Party Control system, please use the Direct Control API (available on our website).
N-Act | On-Board, Built-In Control
All N-Series Encoders and Decoders have on-board, built-in control capability via events that can trigger any number of TCP/UDP
commands to other IP controllable devices. Included free with all N-Series Encoders/Decoders. See the section N-Act Page on
page 32 for more information.
N-Touch | IP Wall Controller
This 240 x 320 capacitive touch display has Wi-Fi and Bluetooth for expanding control to mobile devices. Programming is done
individually through the built-in web server or collectively to multiple units using an N-Command N8000 Series Controller. Multipage custom graphics can be created using the free Panel Builder software (stored internally).
NetLinx
NetLinx Studio is commonly used by system programmers to streamline the integration, programming, organization, and support
of their AMX equipment. As the cornerstone of AMX's system design software tools, NetLinx Studio offers programmers the most
flexible application capable of generating the most sophisticated code possible. Refer to Appendix A: NetLinx Control on page 59 for
more information.
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Installing and Configuring Your AV Equipment
KVM Conf iguration
The N2312 Encoders and N2322 Decoders are KVM-capable. By default, USB connections are disabled.
Basic Setup
Follow these steps for basic KVM configuration:
1.
On the N2312 Encoder, connect the USB Mini-B port to the computer to be controlled.
2.
Connect the computer’s video output to the Encoder’s HDMI IN port.
3.
On the N2322 Decoder, connect the HDMI OUT to the display.
4.
Connect a USB keyboard and mouse to the Decoder’s USB Standard-A ports (they can be plugged into either port).
NOTE: For wireless devices, simply plug the wireless signal receivers into these ports. For keyboard and mouse combos (with a single
connection) use the keyboard port.
5.
Using N-Able, click the Unit Management tab.
6.
Click the Auto Discover button to discover your new devices (if you have not already done so).
7.
Once discovery is complete (and you see the new units listed in N-Able), click the Video Matrix tab.
8.
On the matrix, click the common cell for the desired Encoder/Decoder streaming combination.
9.
Click the Take button to make the change to your matrix. The radio button turns green to indicate the connection was
successful.
10. Check the KVM Enable box on the Encoders and Decoders being used (this setting is found on the Settings page).
11.
On the Decoder Settings page, enter the KVM Encoder’s IP address (in the KVM IP field).
NOTE: Multiaccess is enabled by default, you can have multiple Decoders attached to a single Encoder. Simply go to each Decoder’s
Settings page and enable KVM and input the Encoder’s IP address (or create the connection in N-Able, as described in the steps
above).
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Encoder Configuration Options
Encoder Conf iguration Options
This chapter defines N2312 Encoder configuration options. For ease of navigation, it is organized to reflect the graphical user
interface (GUI).
From any main page in the GUI, you can access all other main pages by clicking the links in the top navigation bar. Figure 17 shows
the navigation bar and provides hot links to the sections of this chapter which describe each main page.
Settings Page on page 24
HostPlay Page on page 31
N-Act Page on page 32
Serial Page on page 33
IR Page on page 34
Logs Page on page 34
Security Page on page 35
EDID Page on page 35
LLDP Page on page 37
NetLinx Page on page 37
FIG. 17 Section Links
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Encoder Configuration Options
Settings Page
Click the Settings link at the top of any of the main web pages to access the page shown in Figure 18. This page is divided into
several sections and also has links to other dialog boxes for additional configuration options. Refer to the following sections for
detailed descriptions:
Device
Settings Section on page 25
Advanced
Network
Status
Settings on page 26
Setup Section on page 28
Section on page 29
Software
Change
Section on page 30
Web Password on page 30
FIG. 18 Settings Page
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Encoder Configuration Options
Device Settings Section
The Device Settings section of the Settings page is shown in Figure 19. Options are described in Table 1.
FIG. 19 Device Settings Section
TABLE 1 Settings Page: Device Settings Section
Option
Device Name
Description
Notes
Enter a user-friendly name for the unit.
More descriptive names in this field help you organize
and manage the N-Series system efficiently. Names
based on the unit’s location and function are very
useful. Some good examples are Lobby-Left-VGA (for
left side of lobby, VGA input) or CR201-HDMI (for
Conference Room 201, HDMI input). Keep in mind the
matrices are organized alphanumerically.
TX Enable
Enable to broadcast the AV signals. Disable to turn off/
stop broadcasting.
Unit Type
Displays the unit type (Encoder or Decoder).
Stream
View/edit the current transmit stream number.
To better understand this setting, think of Encoders
more like a channel on a cable box, rather than a
traditional AV Matrix. Each Encoder must have a
unique stream number, just like every channel must
have a unique channel number (e.g., Food Network
and HGTV cannot both be on channel 201).
Select which input port is encoding video. Choices are
Auto, VGA only, and HDMI only.
Selecting VGA only or HDMI only disables the other
video input port.
Selecting Auto enables both video input ports. If both
audio source types are connected, you cannot define
one or the other as the preferred source. Therefore,
when in Auto mode (and both input types
are plugged in) a preferred mode is undefined.
Live/Local
Select live video or locally stored images for
transmission onto the network. When video is not
available, it automatically goes into local mode.
When video is not available, the most recently played
local playlist is displayed.
Audio Mute
Enable to stop the transmission of audio data onto the
network.
Enable HDMI Audio
Set HDMI audio to be disabled or selected automatically
based on the source.
Video Source
If set to AUTO, the audio follows the video source. If
HDMI input is active, HDMI audio is active. If analog
video is active, analog audio is active.
If set to OFF, audio is disabled.
Save button
N2312/N2322 User Manual
Click to save settings made in this section.
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Encoder Configuration Options
Advanced Settings
The Advanced Settings section of the Settings page is shown in Figure 20. Options are described in Table 2.
FIG. 20 Advanced Settings
TABLE 2 Settings Page: Advanced Settings
Option
Settings Lock
Gratuitous ARP
Description
Notes
Enable to lock the Encoder IP settings and stream
number, preventing automated processes (from N-Able
or N-Command) from occurring.
This does not prevent a control system from making
changes or a user from manually making changes.
Enable the Encoder to send a periodic Address
Resolution Protocol (ARP) packet to the network.
ARP Interval (secs)
Determine how often (in seconds) the unit transmits
gratuitous ARP packets.
Unsolicited Status
Enable the Encoder to send a periodic status packet to
the Send Status Address described below.
Send Status Address
When Unsolicited Status is enabled, the Encoder sends
a periodic status packet to the IP address specified
here.
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Encoder Configuration Options
TABLE 2 Settings Page: Advanced Settings (Cont.)
Option
Description
Notes
Status Interval (secs)
Determine how often (in seconds) the unit transmits
status packets.
Serial Master Enable
Enable this device to be the master to the designated
slave.
Serial Slave Address
Enter the IP address of the serial slave device.
IR Command Holdoff
Set the delay between IR command portions. The
default setting is 25 ms.
IR commands are sent in two parts. This setting is the
time (in milliseconds) between transmission of part
one and part two. The second part of the command is
inverted for confirmation purposes.
Set the repeat delay between IR commands. The default
setting is 90 ms.
This is the amount of time before a new command is
sent. For example, when pressing and holding the
volume button on a remote control, this is how long
until the command is repeated.
IR Repeat Holdoff
Save button
Click to save settings made in this portion of the
Advanced section.
Enable SNMP
Enable to allow the device to handle Simple Network
Management Protocol (SNMP) queries.
Interleaved Multicast
Streams
Enables a multicast format which interleaves video and
audio streams.
In order for N-Series devices to communicate with
each other, their multicast settings must be
compatible.
Discovery Packet
Transmit
Enable the N-Series multicast discovery service (which
is used to identify units).
This is useful for larger network integrations when
broadcast packets will not cover the entire network.
Enabled by default.
Discovery Interval
(secs)
Determine how often (in seconds) the unit transmits
discovery packets.
KVM Enable
Enable to allow the ability to share mouse and keyboard
over the network. Disabled by default. When disabled,
the unit works like a non-KVM unit and ignores any
keyboard or mouse activity.
IR Passthrough Enable
Enables support for passing IR input data from one unit
to the IR output on another.
IR Client IP
Specifies the IP address of the unit to send IR
passthrough data to.
Netlinx Enable
Click to enable/disable NetLinx support on this device.
RS232 Settings
Set the baud rate, data bits, parity, and stop bit for the
RS232 serial interface.
Disable P1
Save button
N2312/N2322 User Manual
This must be enabled on both the sender and
receiver.
Completely disables the P1 port for all traffic.
Once disabled, anything connected to the P1 port will
no longer be available on the network.
Click to save settings made in this portion of the
Advanced section.
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Encoder Configuration Options
Network Setup Section
The Network Setup section of the Settings page is shown in Figure 21. Options are described in Table 3.
FIG. 21 Network Setup Section
TABLE 3 Settings Page: Network Setup Section
Option
IP Mode
IP
Description
Notes
Configure the IP address mode. When set to AUTO IP, an IP
Address in the range of 169.254.xxx.xxx with Netmask of
255.255.0.0 and Gateway address of 169.254.1.1 will be
automatically assigned to the N2312 Encoder by the control
software. When set to DHCP, an IP Address in the range of the
DHCP server on the network will be automatically assigned to the
N2312 Encoder. When set to STATIC, an IP address, Netmask,
and Gateway address must be manually entered.
DHCP is the default setting. However, using
DHCP beyond initial setup is generally not
recommended. If the device is set to DHCP
and fails to receive an address from the DHCP
server in time, it will revert back to the AUTO
IP Address (169.254.xxx.xxx) until the unit is
rebooted.
View the current IP address of the N2312 Encoder. When in
STATIC mode, enter a new IP address into this field.
Netmask
View the current Netmask of the N2312 Encoder. When in
STATIC mode, enter a new Netmask into this field.
Gateway
View the current Gateway address of the N2312 Encoder. When
in STATIC mode, enter a new Gateway address into this field.
Trial Save button
Click to initially save IP address changes. Once you log in to the
unit using the new address, you will be able to confirm and
accept the changes permanently.
Ping Test/Ping button Test connection by specifying an IP address or URL to ping. Click
the Ping button to initiate the test.
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Encoder Configuration Options
Status Section
The Status section of the Settings page is shown in Figure 22. Options are described in Table 4.
FIG. 22 Status Section
TABLE 4 Settings Page: Status Section
Option
HDMI Status
Input Resolution
Description
Notes
Indicates if a video source is connected to the Encoder.
Indicates the video resolution of the currently
connected source.
Port 50001 Source IP
Shows the IP address of the currently connected device
or displays Disconnected if no connection exists.
Port 50001 can only accept a single external
connection at a time. If a device is currently showing
the port occupied (by a control system or other
device), then other connections will be rejected.
However, connection attempts from the same IP will
override the current connection.
Port 50002 Source IP
Shows the IP address of the currently connected device
or displays Disconnected if no connection exists.
Port 50002 can only accept a single external
connection at a time. If a device is currently showing
the port occupied (by a control system or other
device), then other connections will be rejected.
However, connection attempts from the same IP will
override the current connection.
Serial Source IP
Shows the IP address of the currently connected device
or displays Disconnected if no connection exists.
Only a single external connection can be accepted on
the port. If a device is currently showing the port
occupied (by a control system or other device), then
other connections will be rejected. However,
connection attempts from the same IP will override
the current connection.
Port P0 Status
Shows the IP address of the currently connected device
or displays Disconnected if no connection exists.
Port P1 Status
Shows the IP address of the currently connected device
or displays Disconnected if no connection exists.
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Encoder Configuration Options
Software Section
The Software section of the Settings page is shown in Figure 23. Options are described in Table 5.
FIG. 23 Software Section
TABLE 5 Settings Page: Software Section
Option
Description
SN
MAC
Firmware
Rel
Web version
Kernel
Factory Restore button
Reboot button
Displays the serial number of the N2312 Encoder.
Displays the MAC address of the network interface of the N2312 Encoder.
Displays the date code for the currently running version of the N2312 Encoder internal firmware.
Displays the current software’s release number.
Displays the date code for the currently running version of the web interface.
Displays the current kernel revision.
Click to restore the device to the original factory settings. This resets everything except the IP address
(including name, stream number, serial settings, etc.).
Click to reboot the device (does not affect current configuration).
Change Web Password
To change the web interface password, enter the current password in the field labeled Old Password, and enter a new password in
the New Password and Conf irm Password fields. Click Change PW to accept the new password.
FIG. 24 Change Web Password
NOTE: This password needs to match N-Able's stored password to allow auto-login using N-Able.
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Encoder Configuration Options
HostPlay Page
Click the HostPlay link at the top of any of the main web pages to access the page shown in Figure 25. This page allows you to
upload new images to the Encoders and assign them to one of eight playlists. The designated playlist is shown on the display when
no video is being transmitted or received. You can choose which playlist will display using the Live/Local option on the Settings
page (see Device Settings Section on page 25). Table 7 provides more information on HostPlay option descriptions.
FIG. 25 HostPlay Page
TABLE 7 HostPlay Page Options
Option
Description
Playlists 1-8
View the images assigned to each of the eight PlayLists. On the Settings page (using the Live/Local drop-down
box) you may designate which image/playlist will display when data transmission is not present.
Image DB
This section provides the ability to upload image and audio files to the N2312 Encoder database. Uploaded files
appear in the corresponding list on the right of the page. Here you can choose to Use Image (at which point
you are prompted to choose which of the eight playlists to assign the image to) or Delete Image.
Save button
N2312/N2322 User Manual
Click to save settings made on this page.
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Encoder Configuration Options
N-Act Page
Click the N-Act link at the top of any of the main web pages to access the page shown in Figure 26. This page allows you to create
command lists which are performed automatically by the unit based on power or video connection (without the use of an outside
controller). For example, you can tell a projector and lights to come on when the Encoder powers up. You can add multiple
commands for each event. See Table 8 for option descriptions.
FIG. 26 N-Act Page
TABLE 8 N-Act Page Options
Option
Enable N-Act Events
Description
Enable to activate the configured events.
Power on Event
Create/delete/test events to be performed when the Encoder powers on. Visit our website for more details on
Application Programming Interface (API) commands.
Video Cable Connected
Event
Create/delete/test events to be performed when the Encoder is connected to a video source. The Trigger Delay
field specifies how long the device has to be connected for the command to be executed.
Video Cable
Disconnected Event
Create/delete/test events to be performed when the Encoder is disconnected from a video source. The Trigger
Delay field specifies how long the device has to be disconnected for the command to be executed. This keeps
accidental (momentary) disconnects from triggering the command sequence.
Generic Events
Choose/create events to be performed when an XML change occurs, meaning a change in the state of a specific
setting occurred. Choose which XML field to trigger. If a change occurs within the time frame, the event takes
place. Commonly used to send an N-Act command if the stream number changes.
Save Events button
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Click to save settings made on this page.
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Encoder Configuration Options
Serial Page
Click the Serial link at the top of any of the main web pages to access the page shown in Figure 27. This page allows you to upload
and execute commands used for direct control of serial devices. Commands may be saved for future use and executed later. The
Serial Code menu lists all saved commands. See Table 9 for option descriptions.
NOTE: If the Port 5004/Serial Port is currently in use by another device, sending commands from the Serial page will always return a
No Data message and fail to send the commands. Also, if NetLinx is enabled then the Serial web page (shown below) is inactive.
FIG. 27 Serial Page
TABLE 9 Serial Page Options
Option
Description
Serial Code
Create/select serial commands. Different vendors have different codes that can usually be found through a web
search. Copy/paste new commands (in either ASCII or HEX) directly into the appropriate input space.
Save button
Save the current code.
Delete button
Execute button
ASCII and HEX f ields
Response f ield
N2312/N2322 User Manual
Delete the current code.
Apply the selected code to the Encoder’s serial connection.
Paste serial commands directly into either the ASCII or HEX field.
View responses provided by the device receiving the serial command(s).
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Encoder Configuration Options
IR Page
Click the IR link at the top of any of the main web pages to access the page shown in Figure 28. This page allows you to upload and
execute IR Pronto codes so that other vendor’s devices can be controlled through the Encoder’s IR connector. Commands can be
saved for future use and executed later. The IR Code menu lists all saved IR commands. See Table 10 for option descriptions.
FIG. 28 IR Page
TABLE 10 IR Page Options
Option
Description
IR Code
Save button
Delete button
Execute button
Create/select IR codes. Different vendors have different IR Pronto codes and can usually be found through a web
search. Copy/paste new IR commands directly into the input space.
Save the current code.
Delete the current code.
Activate the selected code through the Encoder’s IR connector.
Logs Page
Click the More link at the top of any of the main web pages and select Logs to access the page shown in Figure 29. The Logs page
displays a command log that lists all TCP and UDP messages the unit receives. It also displays the web browser’s IP address and
gives you options to Refresh and Reset Logs. When in need of assistance from tech support, use the Debug Log section to capture
information useful for troubleshooting. Simply click Start Debug Log, wait at least one minute, and click End Debug Log to create
the file. You can then download and send it to tech support.
FIG. 29 Logs Page
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34
Encoder Configuration Options
Security Page
Click the More link at the top of any of the main web pages and select Security to access the page shown in Figure 30. This page
allows you to force HTTPS connections. To successfully communicate, the Decoder must know and match the Encoder password.
FIG. 30 Security Page
EDID Page
Click the More link at the top of any of the main web pages and select EDID to access the page shown in Figure 31. Every display
has stored information that it communicates to the output device. This page allows you to view the Encoder’s EDID
information.Options are described in Table 11. Edit the Encoder’s EDID if you need to change the display options available to the
source.
NOTE: There are sometimes delays when launching this page. Allow plenty of time before clicking any other links.
FIG. 31 EDID Page
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35
Encoder Configuration Options
TABLE 11 EDID Page Options
Option
Digital EDID section
Description
Click the Read button to initially show the Encoder’s local digital EDID information. This information is being
provided to the source connected to the Encoder.
You can modify the default digital EDID using an EDID captured from a display connected to a Decoder. Simply
copy and paste the new EDID into the Digital EDID field and click the Set Digital EDID button. This overwrites
the existing EDID. To return to the Encoder’s default, click Reset Digital EDID.
NOTE: The source will need to be disconnected while modifying EDID settings.
Analog EDID section
Click the Read button to initially show the Encoder’s local analog EDID information. This information is being
provided to the source connected to the Encoder.
If you modify the default analog EDID information provided by the Encoder, simply copy and paste the new EDID
into the Analog EDID field and click the Set Analog EDID button. To return to the Encoder’s default, click Reset
Analog EDID.
NOTE: The source will need to be disconnected while modifying EDID settings.
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36
Encoder Configuration Options
LLDP Page
Click the More link at the top of any of the main web pages and select LLDP to access the page shown in Figure 32. The LLDP page
displays information from the Link Layer Discover Protocol (LLDP) packet which identifies the port number and switch the device is
connected to.
FIG. 32 LLDP Page
NetLinx Page
Click the More link at the top of any of the main web pages and select NetLinx to access the page shown in Figure 33. Options are
described in Table 12. This page allows you to prepare your N2312 Encoder for NetLinx-driven configuration. This is explained in
more detail in Appendix A: NetLinx Control on page 29.
NOTE: NetLinx takes over the Serial port when active.
FIG. 33 NetLinx Page
TABLE 12 NetLinx Page Options
Command
Enable
Description
Click to enable/disable NetLinx on this device.
Device Status
This status field will show the device to be Online, Connected, Offline, or Unknown.
Master Mode
Select Auto, Listen, or URL.
IP/URL
N2312/N2322 User Manual
Enter the address of the Master Controller.
37
Encoder Configuration Options
TABLE 12 NetLinx Page Options (Cont.)
Command
Port
Description
This field should always be set to 1319.
Device Number
Defaults to a dynamic device number. May be set to a static range (e.g., 8000).
System Number
Determines which system to connect. This setting is dependent upon the Master Mode selected (see above).
• If Master Mode is set to Auto, the System Number is set and the system discovers the Master Controller’s IP
address.
• If Master Mode is set to Listen, the device connects to any Master Controller.
• If Master Mode is set to URL, the IP of the Master Controller is set.
Username
Username for the Master Controller.
Password
Password for the Master Controller.
Save button
N2312/N2322 User Manual
Click to save settings made on this page.
38
Decoder Configuration Options
Decoder Conf iguration Options
This chapter defines N2322 Decoder configuration options. For ease of navigation, it is organized to reflect the graphical user
interface (GUI).
As explained previously in the Encoder Conf iguration Options section on page 23, you can access the GUI main pages by clicking
the links in the top navigation bar. Figure 34 shows the navigation bar and provides hot links to the sections of this chapter which
describe each main page.
Settings Page on page 40
Wall Page on page 48
LocalPlay Page on page 49
N-Act Page on page 50
Serial Page on page 51
IR Page on page 52
Logs Page on page 52
Security Page on page 53
EDID Page on page 53
LLDP Page on page 42
NetLinx Page on page 54
FIG. 34 Section Links
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39
Decoder Configuration Options
Settings Page
Click the Settings link at the top of any of the main web pages to access the page shown in Figure 35. This page is divided into
several sections and also has links to other dialog boxes for additional configuration options. Refer to the following sections for
detailed descriptions:
Device
Settings Section on page 41
Advanced
Network
Status
Settings on page 42
Setup Section on page 45
Section on page 46
Software
Change
Section on page 47
Web Password on page 47
FIG. 35 Settings Page
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40
Decoder Configuration Options
Device Settings Section
The Device Settings section of the Settings page is shown in Figure 36. Options are described in Table 13.
FIG. 36 Device Settings Section
TABLE 13 Settings Page: Device Settings Section
Option
Device Name
Unit Type
Stream
Description
Notes
Enter a user-friendly name for the unit.
More descriptive names in this field help you organize
and manage the N-Series system efficiently. Names
based on the unit’s location and function are very
useful. Some good examples are Lobby-Left-VGA (for
left side of lobby, VGA input) or CR201-HDMI (for
Conference Room 201, HDMI input). Keep in mind the
matrices are organized alphanumerically.
Displays the unit type (Encoder or Decoder).
View/edit the current transmit stream number.
Audio Stream
View/edit the current audio receive stream number.
Audio Follows Video
Enable to force the Audio Stream to the same as the
video stream.
To better understand this setting, think of Decoders
dialing up channels on a cable box, rather than a
traditional AV matrix. Each decoder can dial in a
different active channel.
Scaler
Enable to scale outgoing content to a fixed resolution.
Output Mode
Select the output resolution of the video to be
transmitted to the video output device (e.g., LCD). The
Scaler check box must be enabled for this to be
applicable.
Downscaling is supported only if the input is
3840x2160 and the Decoder scaler is set to
1080p50/60. Any other attempts at downscaling are
not recommended/supported.
Live/Local
Select live video or locally stored images for
transmission to the video output device (e.g., LCD).
When video is not available, it automatically goes into
local mode.
When video is not available, the most recently played
local playlist is displayed.
Audio Mute
Enable to mute output audio.
Lineout Volume
Save button
N2312/N2322 User Manual
This slider controls the output gain on the analog audio
output. By default, it controls both the left and right
lineout channels.
Click to save settings made in this section.
41
Decoder Configuration Options
Advanced Settings
The Advanced Settings section of the Settings page is shown in Figure 37. Options are described in Table 14.
FIG. 37 Advanced Settings
TABLE 14 Settings Page: Advanced Settings
Option
Settings Lock
YCbCr 4:2:2 Output
N2312/N2322 User Manual
Description
Notes
Enable to lock the Decoder IP settings and stream
number, preventing automated processes (from N-Able
or N-Command) from occurring.
This does not prevent a control system from making
changes or a user from manually making changes.
Set YCbCr output to be disabled, enabled, or selected
automatically based on the connected display.
42
Decoder Configuration Options
TABLE 14 Settings Page: Advanced Settings (Cont.)
Option
Description
HDMI Off On Stream
Loss
HDMI Enable
Gratuitous ARP
Notes
Select to disable the video output drive when the video
stream is not available.
Select to enable output video.
Enable the Decoder to send a periodic Address
Resolution Protocol (ARP) packet to the network.
ARP Interval (secs)
Determine how often (in seconds) the unit transmits
gratuitous ARP packets.
Unsolicited Status
Enable the Decoder to send a periodic status packet to
the Send Status Address described below.
Send Status Address
When Unsolicited Status is enabled, the Decoder sends
a periodic status packet to the IP address specified
here.
Status Interval (secs)
Determine how often (in seconds) the unit transmits
status packets.
Serial Master Enable
Enable this device to be the master to the designated
slave.
Serial Slave Address
Enter the IP address of the serial slave device.
IR Command Holdoff
Set the delay between IR command portions. The
default setting is 25 ms.
IR commands are sent in two parts. This setting is the
time (in milliseconds) between transmission of part
one and part two. The second part of the command is
inverted for confirmation purposes.
Set the repeat delay between IR commands. The default
setting is 90 ms.
This is the amount of time before a new command is
sent. For example, when pressing and holding the
volume button on a remote control, this is how long
until the command is repeated.
IR Repeat Holdoff
IGMP Joins on Stream
Loss
IGMP Join Interval
Enable to send Internet Group Management Protocol
(IGMP) join messages when no incoming stream is
detected.
Delay in seconds between sending IGMP join messages
(if IGMP Joins on Stream Loss is enabled).
Save button
Click to save settings made in this portion of the
Advanced section.
Enable SNMP
Enable to allow the device to send Simple Network
Management Protocol (SNMP) packets.
Interleaved Multicast
Streams
Enables a multicast format which interleaves video and
audio streams.
In order for N-Series devices to communicate with
each other, their multicast settings must be
compatible.
Discovery Packet
Transmit
Enable the N-Series multicast discovery service (which
is used to identify units).
This is useful for larger network integrations when
broadcast packets will not cover the entire network.
Enabled by default.
Discovery Interval
(secs)
Determine how often (in seconds) the unit transmits
discovery packets.
KVM Enable
Enable to allow the ability to share mouse and keyboard
over the network. Disabled by default. When disabled,
the unit works like a non-KVM unit and ignores any
keyboard or mouse activity.
KVM IP
View/edit the IP address of the KVM Encoder currently
connected to this Decoder.
IR Passthrough Enable
Enables support for passing IR input data from one unit
to the IR output on another.
IR Client IP
Specifies the IP address of the unit to send IR
passthrough data to.
Netlinx Enable
Click to enable/disable NetLinx support on this device.
RS232 Settings
Set the baud rate, data bits, parity, and stop bit for the
RS232 serial interface.
N2312/N2322 User Manual
This must be enabled on both the sender and
receiver.
43
Decoder Configuration Options
TABLE 14 Settings Page: Advanced Settings (Cont.)
Option
Disable P1
Save button
N2312/N2322 User Manual
Description
Notes
Completely disables the P1 port for all traffic.
Once disabled, anything connected to the P1 port will
no longer be available on the network.
Click to save settings made in this portion of the
Advanced section.
44
Decoder Configuration Options
Network Setup Section
The Network Setup section of the Settings page is shown in Figure 38. Options are described in Table 15.
FIG. 38 Network Setup Section
TABLE 15 Settings Page: Network Setup Section
Option
IP Mode
IP
Description
Notes
Configure the IP address mode. When set to AUTO IP, an IP
Address in the range of 169.254.xxx.xxx with Netmask of
255.255.0.0 and Gateway address of 169.254.1.1 will be
automatically assigned to the N2322 Decoder by the control
software. When set to DHCP, an IP Address in the range of the
DHCP server on the network will be automatically assigned to the
N2322 Decoder Decoder. When set to STATIC, an IP address,
Netmask, and Gateway address must be manually entered.
DHCP is the default setting. However, using
DHCP beyond initial setup is generally not
recommended. If the device is set to DHCP
and fails to receive an address from the DHCP
server in time, it will revert back to the AUTO
IP Address (169.254.xxx.xxx) until the unit is
rebooted.
View the current IP address of the N2322 Decoder. When in
STATIC mode, enter a new IP address into this field.
Netmask
View the current Netmask of the N2322 Decoder. When in
STATIC mode, enter a new Netmask into this field.
Gateway
View the current Gateway address of the N2322 Decoder. When
in STATIC mode, enter a new Gateway address into this field.
Trial Save button
Click to initially save IP address changes. Once you log in to the
unit using the new address, you will be able to confirm and
accept the changes permanently.
Ping Test/Ping button Test connection by specifying an IP address or URL to ping. Click
the Ping button to initiate the test.
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45
Decoder Configuration Options
Status Section
The Status section of the Settings page is shown in Figure 39. Options are described in Table 16.
FIG. 39 Status Section
TABLE 16 Settings Page: Status Section
Option
HDMI Status
Input Resolution
Description
Notes
Indicates if a monitor is connected.
Indicates the video resolution of the incoming video
source.
Port 50001 Source IP
Shows the IP address of the currently connected device
or displays Disconnected if no connection exists.
Port 50001 can only accept a single external
connection at a time. If a device is currently showing
the port occupied (by a control system or other
device), then other connections will be rejected.
However, connection attempts from the same IP will
override the current connection.
Port 50002 Source IP
Shows the IP address of the currently connected device
or displays Disconnected if no connection exists.
Port 50002 can only accept a single external
connection at a time. If a device is currently showing
the port occupied (by a control system or other
device), then other connections will be rejected.
However, connection attempts from the same IP will
override the current connection.
Serial Source IP
Shows the IP address of the currently connected device
or displays Disconnected if no connection exists.
Only a single external connection can be accepted on
the port. If a device is currently showing the port
occupied (by a control system or other device), then
other connections will be rejected. However,
connection attempts from the same IP will override
the current connection.
Port P0 Status
Shows the IP address of the currently connected device
or displays Disconnected if no connection exists.
Port P1 Status
Shows the IP address of the currently connected device
or displays Disconnected if no connection exists.
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46
Decoder Configuration Options
Software Section
The Software section of the Settings page is shown in Figure 40. Options are described in Table 17.
FIG. 40 Software Section
TABLE 17 Settings Page: Software Section
Option
Description
SN
MAC
Firmware
Rel
Web version
Kernel
Factory Restore button
Reboot button
Displays the serial number of the N2322 Decoder.
Displays the MAC address of the network interface of the N2322 Decoder.
Displays the date code for the currently running version of the N2322 Decoder internal firmware.
Displays the current software’s release number.
Displays the date code for the currently running version of the web interface.
Displays the current kernel revision.
Click to restore the device to the original factory settings. This resets everything except the IP address
(including name, stream number, serial settings, etc.).
Click to reboot the device (does not affect current configuration).
Change Web Password
To change the web interface password, enter the current password in the field labeled Old Password, and enter a new password in
the New Password and Conf irm Password fields. Click Change PW to accept the new password.
FIG. 41 Change Web Password
NOTE: This password needs to match N-Able's stored password to allow auto-login using N-Able.
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47
Decoder Configuration Options
Wall Page
Click the Wall link at the top of any of the main web pages to access the page shown in Figure 42. This page allows you to create
video walls made up of the output from multiple Decoders. See Table 20 for option descriptions.
FIG. 42 Wall Page
TABLE 20 Wall Page Options
Option
Description
Enable Wall
Check this box to enable wall processing.
Wall Stretch
Choose how a video is scaled to the wall area:
auto: Decoder decides the best scaling method.
f it: Fits the video to the wall area, changing the aspect ratio as needed.
stretch: Stretches the video to fill the wall, maintaining the aspect ratio and cropping as needed.
Parameters
Choose the position that this Decoder will have in the video wall (by row and column).
Bezel Adjust
Set the bezel adjustment on the left edge (Horz Shift) and the top edge (Vert Shift) in 8840x2160 measured
pixels.
Position in Wall
Save button
Cancel button
N2312/N2322 User Manual
Displays the current position of this Decoder in the video wall.
Click to save settings made on this page.
Return settings to the last saved configuration.
48
Decoder Configuration Options
LocalPlay Page
Click the LocalPlay link at the top of any of the main web pages to access the screen shown in Figure 43. This page allows you to
upload new images to the Decoders and assign them to one of eight playlists. The designated playlist is shown on the display when
no video is being transmitted or received. You can choose which playlist will display using the Live/Local option on the Settings
page (see Device Settings Section on page 41).See Table 21 for option descriptions.
FIG. 43 LocalPlay Page
TABLE 21 LocalPlay Page Options
Option
Description
Playlist 1-8
View the images assigned to each of the eight PlayLists. On the Settings page (using the Live/Local drop-down
box) you may designate which image/playlist will display when data transmission is not present.
Image DB
This section provides the ability to upload image and audio files to the N2322 Decoder database. Uploaded files
appear in the corresponding list on the right of the page. Here you can choose to Use Image (at which point
you are prompted to choose which of the eight playlists to assign the image to) or Delete Image.
Save button
N2312/N2322 User Manual
Click to save settings made on this page.
49
Decoder Configuration Options
N-Act Page
Click the N-Act link at the top of any of the main web pages to access the page shown in Figure 44. This page allows you to create
command lists which are performed automatically by the unit based on power or video connection (without the use of an outside
controller). For example, you can tell a projector and lights to come on when the Decoder powers up. You can add multiple
commands for each event. See Table 22 for option descriptions.
FIG. 44 N-Act Page
TABLE 22 N-Act Page Options
Option
Enable N-Act Events
Power on Event
Video Cable Connected
Event
Description
Enable to activate the configured events.
Create/delete/test events to be performed when the Decoder powers on. Visit our website for more details on
Application Programming Interface (API) commands.
Create/delete/test events to be performed when the Decoder is connected to an output display. The Trigger
Delay field specifies how long the device has to be connected for the command to be executed.
Video Cable
Disconnected Event
Create/delete/test events to be performed when the Decoder is disconnected from the output display. The
Trigger Delay field specifies how long the device has to be disconnected for the command to be executed. This
keeps accidental (momentary) disconnects from triggering the command sequence.
Generic Events
Choose/create events to be performed when an XML change occurs, meaning a change in the state of a specific
setting occurred. Choose which XML field to trigger. If a change occurs within the time frame, the event takes
place. Commonly used to send an N-Act command if the stream number changes.
Save Events button
N2312/N2322 User Manual
Click to save settings made on this page.
50
Decoder Configuration Options
Serial Page
Click the Serial link at the top of any of the main web pages to access the page shown in Figure 45. This page allows you to upload
and execute commands used for direct control of serial devices. Commands may be saved for future use and executed later. The
Serial Code menu lists all saved commands. See Table 23 for option descriptions.
NOTE: If the Port 5004/Serial Port is currently in use by another device, sending commands from the Serial page will always return a
No Data message and fail to send the commands. Also, if NetLinx is enabled then the Serial web page (shown below) is inactive.
FIG. 45 Serial Page
TABLE 23 Serial Page Options
Option
Description
Serial Code
Create/select serial commands. Different vendors have different codes that can usually be found through a web
search. Copy/paste new commands (in either ASCII or HEX) directly into the appropriate input space.
Save button
Save the current code.
Delete button
Execute button
ASCII and HEX f ields
Response f ield
N2312/N2322 User Manual
Delete the current code.
Send the selected code out the Decoder’s serial connection.
Paste serial commands directly into either the ASCII or HEX field.
View responses provided by the device receiving the serial command(s).
51
Decoder Configuration Options
IR Page
Click the IR link at the top of any of the main web pages to access the page shown in Figure 46. This page allows you to upload and
execute IR Pronto codes so that other vendor’s devices can be controlled through the Decoder’s IR connector. Commands can be
saved for future use and executed later. The IR Code menu lists all saved IR commands. See Table 24 for option descriptions.
FIG. 46 IR Page
TABLE 24 IR Page Options
Option
Description
IR Code
Save button
Delete button
Execute button
Create/select IR codes. Different vendors have different IR Pronto codes and can usually be found through a web
search. Copy/paste new IR commands directly into the input space.
Save the current code.
Delete the current code.
Activate the selected code through the Decoder’s IR connector.
Logs Page
Click the More link at the top of any of the main web pages and select Logs to access the page shown in Figure 47. The Logs page
displays a command log that lists all TCP and UDP messages the unit receives. It also displays the web browser’s IP address and
gives you options to Refresh and Reset Logs. When in need of assistance from tech support, use the Debug Log section to capture
information useful for troubleshooting. Simply click Start Debug Log, wait at least one minute, and click End Debug Log to create
the file. You can then download and send it to tech support.
FIG. 47 Logs Page
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52
Decoder Configuration Options
Security Page
Click the More link at the top of any of the main web pages and select Security to access the page shown in Figure 48. This page
allows you to force HTTPS connections. To successfully communicate, the Decoder must know and match the Encoder password.
FIG. 48 Security Page
EDID Page
Click the More link at the top of any of the main web pages and select EDID to access the page shown in Figure 49. Every display
has stored information that it communicates to the output device. This page allows you to view the EDID information of the
connected output display.Click the Read button to initially show the digital EDID information of the connected output display.
NOTE: There are sometimes delays when launching this page. Allow plenty of time before clicking any other links.
FIG. 49 EDID Page
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53
Decoder Configuration Options
LLDP Page
Click the More link at the top of any of the main web pages and select LLDP to access the page shown in Figure 50. The LLDP page
displays information from the Link Layer Discover Protocol (LLDP) packet which identifies the port number and switch the device is
connected to.
FIG. 50 LLDP Page
NetLinx Page
Click the More link at the top of any of the main web pages and select NetLinx to access the page shown in Figure 51. Options are
described in Table 26. This page allows you to prepare your N2322 Decoder for NetLinx-driven configuration. This is explained in
more detail in Appendix A: NetLinx Control on page 59.
NOTE: NetLinx takes over the Serial port when active.
FIG. 51 NetLinx Page
TABLE 26 NetLinx Page Options
Command
Enable
Description
Click to enable/disable NetLinx on this device.
Device Status
This status field will show the device to be Online, Connected, Offline, or Unknown.
Master Mode
Select Auto, Listen, or URL.
IP/URL
N2312/N2322 User Manual
Enter the address of the Master Controller.
54
Decoder Configuration Options
TABLE 26 NetLinx Page Options (Cont.)
Command
Port
Description
This field should always be set to 1319.
Device Number
Defaults to a dynamic device number. May be set to a static range (e.g., 8000).
System Number
Determines which system to connect. This setting is dependent upon the Master Mode selected (see above).
• If Master Mode is set to Auto, the System Number is set and the system discovers the Master Controller’s IP
address.
• If Master Mode is set to Listen, the device connects to any Master Controller.
• If Master Mode is set to URL, the IP of the Master Controller is set.
Username
Username for the Master Controller.
Password
Password for the Master Controller.
Save button
N2312/N2322 User Manual
Click to save settings made on this page.
55
Troubleshooting
Troubleshooting
This chapter contains possible solutions to some common issues. Should you encounter any problems not covered by these
guidelines, please contact technical support via email ([email protected]) or call 256.461.7143 x9900. You can also visit
our support webpage at support.svsiav.com.
Issues
Suggestions
LocalPlay screen displays instead of the
stream from the Encoder.
• Verify Decoder is assigned to view a valid stream (of an active Encoder).
• Verify that Encoder and Decoder are on the same subnet.
• Verify Decoder is currently in Live play mode (its name will display in black text on
the Video Matrix page). You can change to Live mode on the Settings page (see
the Settings Page: Device Settings Section table on page 41 for more details).
• Verify network is properly configured and set up. If needed, connect Encoder’s
network port to Decoder to bypass the network.
HostPlay screen displays instead of the
video from the source.
• Verify Encoder is in Live play mode (its name will display in black text on the Video
Matrix page). You can change to Live mode on the Settings page (see Settings
Page: Device Settings Section table on page 25 for more details).
• Verify source is attached and is outputting a valid signal (HDMI LED on Encoder is
on).
Black screen/no screen displays.
• Set Decoder to LocalPlay. If the LocalPlay screen does not appear, check the
display input settings and cabling. As mentioned previously in this table, you can
change to the Local mode on the Decoder’s Settings page.
• If LocalPlay appears, set Decoder to Live play mode and verify network is
configured properly.
• If screen is black with a slight sparkle effect, verify that your switch has Jumbo
Frame support enabled.
No audio is detected.
• If there is no audio on all Decoders, verify audio settings are correct on Encoder.
• If there is no audio on a single Decoder, verify audio settings are correct on
Decoder.
Device has been discovered in N-Able, but • Make sure your computer is in the same IP address range as the unit. See Setting
Up Your Host Computer on page 12 for more information.
the conf iguration pages do not open
when double-clicking device name on the
Video Matrix page.
When changing the audio type, there are
problems with audio in/out.
• Verify that the Encoder’s Enable HDMI Audio setting is set to Auto.
• Verify that Audio Mute is disabled (Encoder and Decoder).
Not receiving audio.
• Check that the Decoder has proper audio stream setting (typically by enabling
Audio follows Video).
Not receiving analog video through the
Encoder.
• On the Encoder, try setting the Video Source to VGA Only.
Serial port is not working as expected.
• Verify the RS232 Settings on the Settings page.
• Connecting the Tx and Rx pins on the RS232 connector creates a loopback that
could also help when troubleshooting.
• If NetLinx is enabled, it will take the serial port over.
N2312/N2322 User Manual
56
Troubleshooting
Series Default Local/Host Play Troubleshooting Screens
This section shows and defines the status screens displayed by N2300 Series devices.
FIG. 52 Host Play Screen
0
Displayed when Decoder....
...and Encoder....
Notes
• is set to view an Encoder stream on
the network
• is set to HostPlay, or
• does NOT have a valid input video
signal
Seeing this screen means that the Decoder CAN
communicate with the Encoder across the network.
It is a good way to troubleshoot network
communication between segments using only
Encoders and Decoders (without the need for source
video into an Encoder).
NOTE: If you see can see the HostPlay screen but cannot see live video, this could mean that the Encoder and Decoder are not on the
same subnet.
FIG. 53 Local Play Screen
Displayed when Decoder....
Notes
• is set to LocalPlay mode
If the Decoder is NOT set to Local Play mode, this screen could signify a network
communication issue.
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Troubleshooting
FIG. 54 Restricted Content Not Supported Screen
Displayed when Decoder....
...and Encoder....
• is transmitting HDCP-protected
• is receiving a stream from an
content to the Decoder
Encoder
• is connected to a monitor that does
NOT support Restricted Content
(i.e., the monitor is NOT HDCP
compliant)
Notes
Once the Decoder detects that the monitor is not
HDCP compliant, this screen is displayed. If you
suspect that this message was displayed in error,
please call Technical Support.
NOTE: The version of HDCP protection of the source and the monitor must be compatible in order for the content to display
successfully. For example, you can have an HDCP 1.4 compliant monitor and still see the screen in Figure 54 if your source is
HDCP 2.2.
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Appendix A: NetLinx Control
Appendix A: NetLinx Control
Introduction
NetLinx Studio is commonly used by system programmers to streamline the integration, programming, organization, and support
of their AMX equipment. As the cornerstone of AMX's system design software tools, NetLinx Studio offers programmers the most
flexible application capable of generating the most sophisticated code possible. Now equipment in our latest N-Series Networked
AV Product comes equipped with NetLinx support. This addendum introduces the new configuration aspects necessary to bring all
of your NetLinx-compatible equipment up to speed with the latest functionality. This addendum covers NetLinx functionality as it
applies to AMX’s N-Series product line - specifically the N-Series Encoders/Decoders - and is designed to be used as a supplement
to additional product documentation found on our website at http://www.amx.com/techcenter/manuals.asp.
Common Applications
NetLinx Studio is a Microsoft Windows program that integrates programming, organization, and support into one application for
NetLinx system development.
NetLinx Conf iguration Using the Unit’s Webpage
From any main page of the unit webpage, click the NetLinx tab. See Figure 55. Table 27 provides descriptions for each
configuration option.
Click More and choose NetLinx to
access these configuration options.
Configuration options available will depend
on which Master Mode you choose. See
Table 27 for more details.
FIG. 55 NetLinx Configuration Page
TABLE 27 NetLinx Configuration Options
Command
Enable
Description
Click to enable/disable NetLinx on this device.
Device Status
This status field will show the device to be Online, Connected, Offline, or Unknown.
Master Mode
Select Auto, Listen, or URL.
IP/URL
Port
Device Number
N2312/N2322 User Manual
Enter the address of the Master Controller.
This field should always be set to 1319.
Defaults to a dynamic device number. May be set to a static range (e.g., 8000).
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Appendix A: NetLinx Control
TABLE 27 NetLinx Configuration Options (Cont.)
Command
System Number
Description
Determines which system to connect. This setting is dependent upon the Master Mode selected (see above).
• If Master Mode is set to Auto, the System Number is set and the system discovers the Master Controller’s IP
address.
• If Master Mode is set to Listen, the device connects to any Master Controller.
• If Master Mode is set to URL, the IP of the Master Controller is set.
Username
Username for the Master Controller.
Password
Password for the Master Controller.
Save
Save settings made on this page.
Batch Conf igurations Using N-Able
One of the many benefits of using N-Able control is batch configuration. This is especially useful in larger deployments. Instead of
using the individual unit web pages (discussed in the previous section), simply open N-Able and select Tools > Batch Conf ig. See
Figure 56.
FIG. 56 Selecting Batch Config in N-Able
The screen shown in Figure 57 displays and allows you to choose the units you would like to enable for NetLinx control. To select
multiple units, hold down the <Ctrl> key. Once all of the units are selected, enable the NetLinx On button and click the OK button at
the bottom of the screen.
FIG. 57 Enabling NetLinx on Multiple Units
NOTE: Items are not f iltered. In other words, if you send a NetLinx command to a device that does not support it, the command is
simply ignored.
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60
Encoder/Decoder Commands
Encoder/Decoder Commands
The following section provides information on native, string, IR, and serial commands for N-Series Encoders and
Decoders as related to NetLinx management. Commands are issued on the following ports:
• Port 1: Native and String Commands
• Port 2: IR Commands
• Port 3: Serial Commands
Native Commands Port 1
Command
CO <stream>
Set the current Encoder stream number.
CI <stream>
Set the current Decoder stream number.
CA <stream>
Set the current Decoder Audio stream number.
AUDOUT_MUTE
Set the audio mute.
VIDOUT_MUTE
Disable the Encoder/Decoder output stream.
LIVE_PLAY
Set the device into live play mode.
N2312/N2322 User Manual
Description
IMPORTANT: This command must be sent to D:P:S port 1.
Syntax:
SEND_COMMAND <DEV>, ’CO <stream>’
Variables:
stream = The target stream number from 1 to 32767.
NOTE: Stream number MOD 256 must not equal 0 or 255.
Examples:
SEND_COMMAND 5002:1:0, ’CO 2’
Command the Encoder to transmit on stream 2.
IMPORTANT: This command must be sent to D:P:S port 1.
Syntax:
SEND_COMMAND <DEV>, ’CI <stream>’
Variables:
stream = The target stream number from 0 to 32767.
NOTE: Stream number MOD 256 must not equal 0 or 255. The only exception to this
limitation is that the stream number can be 0 (no stream).
Examples:
SEND_COMMAND 5002:1:0, ’CI 2’
Command the Decoder to receive stream 2.
IMPORTANT: This command must be sent to D:P:S port 1.
Syntax:
SEND_COMMAND <DEV>, ’CA <stream>’
Variables:
stream = The target stream number from 0 to 32767. Set to 0 for the audio stream to
follow the video stream.
Examples:
SEND_COMMAND 5002:1:0, ’CA 2’
Command the Decoder to receive audio stream 2.
IMPORTANT: This command must be sent to D:P:S port 1.
Syntax:
SEND_COMMAND <DEV>, ’AUDOUT_MUTE-<ENABLE|DISABLE>’
Variables:
ENABLE = Enables audio mute.
DISABLE = Disables audio mute.
Examples:
SEND_COMMAND 5002:1:0, ’AUDOUT_MUTE-ENABLE’
Enable audio mute.
IMPORTANT: This command must be sent to D:P:S port 1.
Syntax:
SEND_COMMAND <DEV>, ’VIDOUT_MUTE-<ENABLE|DISABLE>’
Variables:
ENABLE = Enables video mute.
DISABLE = Disables video mute.
Examples:
SEND_COMMAND 5002:1:0, ’VIDOUT_MUTE-ENABLE’
Enable video mute.
IMPORTANT: This command must be sent to D:P:S port 1.
Syntax:
SEND_COMMAND <DEV>, ’LIVE_PLAY’
Examples:
SEND_COMMAND 5002:1:0, ’LIVE_PLAY’
Enable live play.
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Encoder/Decoder Commands
Native Commands Port 1 (Cont.)
Command
LOCAL_PLAY <Playlist index>
Enable Local Play on Decoders or Host Play on
Encoders using the Playlist number.
USB_HID_SERVICE
Enable or disable USB.
Description
IMPORTANT: This command must be sent to D:P:S port 1.
Syntax:
SEND_COMMAND <DEV>, ’LOCAL_PLAY index’
Variables:
Playlist index = Which Default Playlist index to enable.
Examples:
SEND_COMMAND 5002:1:0, ’LOCAL_PLAY 1’
Enable local play with Default Playlist 1.
IMPORTANT: This command must be sent to D:P:S port 1.
Syntax:
SEND_COMMAND <DEV>, ’USB_HID_SERVICE-<ENABLE|DISABLE>’
Variables:
ENABLE = Enables USB.
DISABLE = Disables USB.
Examples:
SEND_COMMAND 5002:1:0, ’USB_HID_SERVICE-ENABLE’
Enable USB.
REBOOT
Reboot the device.
Syntax:
SEND_COMMAND <DEV>, ’REBOOT’
Variables:
None
Examples:
SEND_COMMAND 5002:1:0, ’REBOOT’
Reboots the device.
?VIDOUT_OUTPUT
Request the Encoder current stream number.
Syntax:
SEND_COMMAND <DEV>, ’?VIDOUT_OUTPUT’
Examples:
SEND_COMMAND 5002:1:0, ’?VIDOUT_OUTPUT’
Command Response:
’VIDOUT_OUTPUT-852’
?VIDIN_INPUT
Request the Decoder current stream number.
Syntax:
SEND_COMMAND <DEV>, ’?VIDIN_INPUT’
Examples:
SEND_COMMAND 5002:1:0, ’?VIDIN_INPUT’
Command Response:
’VIDIN_INPUT-852’
?AUDOUT_MUTE
Request the state of the audio mute.
Syntax:
SEND_COMMAND <DEV>, ’?AUDOUT_MUTE’
Examples:
SEND_COMMAND 5002:1:0, ’?AUDOUT_MUTE’
Command Response:
’AUDOUT_MUTE-ENABLE’
?VIDOUT_MUTE
Request the state of the Encoder stream
transmission.
Syntax:
SEND_COMMAND <DEV>, ’?VIDOUT_MUTE’
Examples:
SEND_COMMAND 5002:1:0, ’?VIDOUT_MUTE’
Command Response:
’VIDOUT_MUTE-DISABLE’
?LIVE_PLAY
Request the status of Live Play.
Syntax:
SEND_COMMAND <DEV>, ’?LIVE_PLAY’
Examples:
SEND_COMMAND 5002:1:0, ’?LIVE_PLAY’
Command Response:
’LIVE_PLAY-live’
or
’LIVE_PLAY-local’
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Encoder/Decoder Commands
Native Commands Port 1 (Cont.)
Command
Description
?LOCAL_PLAY
Request the Local Play/Host Play Playlist
number.
Syntax:
SEND_COMMAND <DEV>, ’?LOCAL_PLAY’
Examples:
SEND_COMMAND 5002:1:0, ’?LOCAL_PLAY’
Command Response:
’LOCAL_PLAY-1’
?USB_HID_SERVICE
Request the status of the USB.
Syntax:
SEND_COMMAND <DEV>, ’?USB_HID_SERVICE’
Examples:
SEND_COMMAND 5002:1:0, ’?USB_HID_SERVICE’
Command Response:
’USB_HID_SERVICE-<0|1>’
IR/Serial Send Commands Port 3
Command
Description
GET BAUD
Get the RS-232 port's communication
parameters.
Syntax:
SEND_COMMAND <DEV>, ’GET BAUD’
Example:
SEND_COMMAND 5002:3:0, ’GET BAUD’
Command Response:
'GET-9600,N,8,1'
SET BAUD
Set the RS-232 port's communication
parameters.
Syntax:
SEND_COMMAND <DEV>, ’SET BAUD <baud>,<parity>,<data>,<stop>’
Variables:
baud = baud rates are: 115200, 57600, 38400, 19200, 9600, 4800, 2400, 1200.
parity = N (none), O (odd), E (even).
data = 8 data bits.
stop = 1 and 2 stop bits.
Example:
SEND_COMMAND 5002:3:0, ’SET BAUD 9600,N,8,1’
Command Response:
'SET- BAUD 9600,N,8,1'
Pass Through Commands
For other commands, the NetLinx String command will interpret any existing N-Series API command. For example, to
enable the scaler, send the following string command:
SEND_STRING <DEV>, ’scalerenable’
Similarly, to disable the scaler, send the string command:
SEND_STRING <DEV>, ’scalerdisable’
The response to a pass through string command is the issued command followed by the status message. For
example:
• Command string:
SEND_STRING <DEV>, ’scalerenable’
• Response string
“'scalerenable-SVSI_RXGEN2:N225A020000140',A,'NAME:00:19:0B:80:01:BD',A,'MAC:00:19:0B:80:01:BD'…”
NOTE: Multiple commands cannot be issued together separated by ’\r’.
For more information, refer to the API documentation for the N-Series device.
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Encoder/Decoder Commands
IR Port 2
Using the NetLinx Studio application, download the appropriate IR file to the N-Series device to use the appropriate
channels. Port 2 is used to send IR commands. Some tuning of the NetLinx Pulse Time, IR Command Holdoff, and IR
Repeat Holdoff on the N-Series device may be required. The Pulse Time is controlled in the SNAPY code. The IR
Command Holdoff and the IR Repeat Holdoff are controlled on the Advanced section of the N-Series device
Settings web page. See Figure 58 to see where to find these options.
IR Command Holdoff
• This is the delay between IR commands portions.
• To set the IR Command Holdoff, issue the following string command:
SEND_STRING <DEV>, ’setSettings:ircmdtime:<time in ms>’
• The default value is 25 ms.
IR Repeat Holdoff
• This is the repeat delay between IR commands.
• To set the IR Repeat Holdoff, issue the following string command:
SEND_STRING <DEV>, ’setSettings: irc2rtime:<time in ms>’
• The default value is 90 ms.
FIGURE 58 Advanced IR Port Settings
Serial Port 3
Port 3 is used for serial commands. Any string sent with the send string command will be output through the serial
port. Data returned from the serial port will be from the device also on port 3.
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64
Appendix B: Minimum Network Requirements
Appendix B: Minimum Network Requirements
The following list specifies the minimum network requirements that must be considered when deploying your N-Series equipment.
These requirements cover the necessary protocols and features needed to drive N-Series streams.
NOTE: Specif ic conf iguration recommendations are based off of the Cisco Catalyst series, however this may vary.
1.
Managed Network Switch
2.
Gigabit Ethernet (N1000/2000 Based Systems)
3.
Internet Group Management Protocol (IGMP) Version 2
IGMP
Snooping
IGMP
Snooping Querying
Network must include at least one IGMP Querier to maintain stream connections. It is recommended to have all capable
switches with the querier enabled and allow IGMP auto-elect to determine the Designated Querier (DQ).
Query Interval – 30 seconds. This is the interval between sending IGMP general queries.
Query Response Interval – 10 seconds. This is the maximum time the system waits for a response to general queries.
Last Member Query Interval – 100 milliseconds. This is the interval to wait for a response to a group specific or groupand-source-specific query message.
Immediate Leave (also known as Fast Leave, etc. depending on switch manufacturer).
- Immediate Leave breaks any daisy chaining of multiple units together with a single home run, therefore you will not be
able to have both Immediate Leave units and daisy chaining on the same VLAN.

NOTE: If Immediate Leave is disabled, set IGMP Robustness to Default 2. Robustness can be adjusted generally from 2-10. The
higher the value, the more leave latency is added.
Warnings/Notices
There is a known behavior within IGMP that Encoder streams, whether requested across an uplink or not, will be
requested by the DQ and will be present on all uplinks between the stream source switch and the DQ.
- This means that even though you may not be routing a stream to another switch, the DQ’s request still puts the
stream on the uplink. Therefore, it is important to account for all streams forwarding to the DQ.
- The presence of a multicast router with PIM-Sparse configured to handle the multicast traffic may eliminate or limit
this behavior.
- N-Series Encoders also support separate VLAN tagging of audio and video streams to allow only certain audio and
video streams through an uplink in order to eliminate or limit this behavior.

4.
Jumbo Frames Enabled
The N2300 Series Encoders/Decoders produce a frame payload larger than 1500 bytes which requires the switch to have the
capacity of handling Jumbo Frames enabled.
5.
TCN Flood Off
TCN flood protocol will cause unnecessary backplane and bandwidth usage when adding or removing a device on the network.
This can cause stream interruptions as the flooding sweeps through the network.
Should you encounter any problems not covered by these guidelines, please contact technical support via email
([email protected]) or call 256.461.7143 x9900.
N2312/N2322 User Manual
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Oracle, Java and any other company or brand name referenced may be trademarks/registered trademarks of their respective companies.
AMX does not assume responsibility for errors or omissions. AMX also reserves the right to alter specifications without prior notice at any time.
The AMX Warranty and Return Policy and related documents can be viewed/downloaded at www.amx.com.
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Last Revised:
12/2016
850DOCN2300MNREV1.0