HP ProLiant DL380 Generation 4 Server Maintenance and Service

HP ProLiant DL380 Generation 4 Server
Maintenance and Service Guide
August 2004 (Second Edition)
Part Number 359226-002
© Copyright 2004 Hewlett-Packard Development Company, L.P.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United
States and other countries.
Linux is a U.S. registered trademark of Linus Torvalds.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained
herein. The information in this document is provided “as is” without warranty of any kind and is subject to
change without notice. The warranties for HP products are set forth in the express limited warranty
statements accompanying such products. Nothing herein should be construed as constituting an additional
warranty.
HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
August 2004 (Second Edition)
Part Number 359226-002
Audience Assumptions
This guide is for an experienced service technician. HP assumes you are qualified in the servicing
of computer equipment and trained in recognizing hazards in products with hazardous energy
levels and are familiar with weight and stability precautions for rack installations.
3
Contents
Illustrated Parts Catalog
7
Mechanical Components...................................................................................................................... 7
System Components............................................................................................................................. 8
Removal and Replacement Procedures
13
Required Tools................................................................................................................................... 13
Safety Considerations ........................................................................................................................ 13
Preventing Electrostatic Discharge......................................................................................... 13
Server Warnings and Cautions ............................................................................................... 14
Preparation Procedures ...................................................................................................................... 15
Extending the Server from the Rack....................................................................................... 16
Powering Down the Server ..................................................................................................... 17
Removing the Server from the Rack....................................................................................... 18
Removing the Access Panel.................................................................................................... 19
Opening the Cable Management Arm .................................................................................... 19
Removing the Cable Management Arm ................................................................................. 20
Non-Hot-Plug Procedures .................................................................................................................. 21
DVD/CD-ROM Drive ............................................................................................................ 21
DVD/CD-ROM Drive Ejector Assembly ............................................................................... 22
Diskette Drive Option............................................................................................................. 24
Front Bezel ............................................................................................................................. 24
Front Fan Bracket ................................................................................................................... 25
Rear Fan Bracket .................................................................................................................... 26
Battery-Backed Write Cache Procedures................................................................................ 27
PCI Riser Cage Door Latch .................................................................................................... 32
PCI Riser Cage ....................................................................................................................... 33
Expansion Board..................................................................................................................... 34
Expansion Slot Cover ............................................................................................................. 36
Expansion Board Ejector/Divider........................................................................................... 37
PCI Slot Release Lever........................................................................................................... 38
PCI Lightpipe and Cover ........................................................................................................ 39
Power Converter Module........................................................................................................ 40
Power Button/LED Board....................................................................................................... 42
DIMMs ................................................................................................................................... 42
Processor................................................................................................................................. 43
PPM ........................................................................................................................................ 46
Battery .................................................................................................................................... 47
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
System Board.......................................................................................................................... 48
Re-Entering the Server Serial Number and Product ID .......................................................... 50
Hot-Plug Procedures .......................................................................................................................... 53
Hot-Plug SCSI Hard Drive ..................................................................................................... 53
Hard Drive Blank.................................................................................................................... 54
Universal Hot-Plug Tape Drive .............................................................................................. 56
Tape Drive Blank.................................................................................................................... 56
Hot-Plug Power Supply .......................................................................................................... 57
Power Supply Blank ............................................................................................................... 59
Hot-Plug Fan........................................................................................................................... 60
PCI Hot Plug Expansion Board .............................................................................................. 61
PCI Hot Plug Expansion Slot Cover....................................................................................... 63
Server Cabling ................................................................................................................................... 67
Cabling ................................................................................................................................... 67
Hot-Plug SCSI Hard Drive Cabling........................................................................................ 67
USB Cabling........................................................................................................................... 75
DVD/CD-ROM Drive Cabling............................................................................................... 76
Diskette Drive Cabling ........................................................................................................... 77
Power Button/LED Cabling.................................................................................................... 78
Optional PCI Hot Plug Backplane Cabling ............................................................................ 78
RILOE II Cabling ................................................................................................................... 79
Internal Power Cabling ........................................................................................................... 79
External Storage Cabling........................................................................................................ 80
Diagnostic Tools
83
Automatic Server Recovery ............................................................................................................... 83
HP Systems Insight Manager ............................................................................................................. 83
Integrated Management Log .............................................................................................................. 84
Integrated Lights-Out Technology..................................................................................................... 84
Option ROM Configuration for Arrays.............................................................................................. 85
HP ProLiant Essentials Rapid Deployment Pack............................................................................... 85
HP ROM-Based Setup Utility............................................................................................................ 86
SmartStart Software ........................................................................................................................... 86
ROMPaq Utility...................................................................................................................... 87
System Online ROM Flash Component Utility ...................................................................... 87
HP Insight Diagnostics ........................................................................................................... 88
Server Component Identification
89
Front Panel Components.................................................................................................................... 90
Front Panel LEDs and Buttons........................................................................................................... 91
Rear Panel Components ..................................................................................................................... 92
Rear Panel LEDs and Buttons............................................................................................................ 94
System Board Components ................................................................................................................ 95
System Maintenance Switch................................................................................................... 96
Contents
5
NMI Switch ............................................................................................................................ 97
Chassis ID Switch................................................................................................................... 97
DIMM Slots............................................................................................................................ 98
System Board LEDs........................................................................................................................... 99
System LEDs and Internal Health LED Combinations.................................................................... 100
SCSI Backplane Components .......................................................................................................... 102
SCSI Backplane LEDs ..................................................................................................................... 103
Hot-Plug SCSI Hard Drive LEDs .................................................................................................... 104
Hot-Plug SCSI Hard Drive LED Combinations............................................................................... 105
Internal PCI Hot Plug LEDs and Button.......................................................................................... 106
PCI Hot Plug LED Status Combinations ......................................................................................... 106
PCI Riser Cage LED ........................................................................................................................ 107
Remote Management Connector...................................................................................................... 108
Identifying Hot-Plug Fans................................................................................................................ 109
Hot-Plug Fan LED ........................................................................................................................... 110
Power Converter Module LED ........................................................................................................ 111
Battery-Backed Write Cache LEDs ................................................................................................. 111
Battery-Backed Write Cache LED Statuses..................................................................................... 112
Specifications
113
Server Specifications........................................................................................................................ 113
Environmental Specifications .......................................................................................................... 114
Hot-Plug Power Supply Calculations............................................................................................... 114
DDR2 SDRAM DIMM Specifications ............................................................................................ 114
1.44-MB Diskette Drive Specifications ........................................................................................... 115
CD-ROM Drive Specifications ........................................................................................................ 116
Ultra320 SCSI Hard Drive Specifications ....................................................................................... 117
Acronyms and Abbreviations
119
Index
123
7
Illustrated Parts Catalog
In This Section
Mechanical Components ................................................................................................................7
System Components .......................................................................................................................8
Mechanical Components
Item
Description
Assembly
Part Number
Spare Part
Number
1
Access panel
344465-001
359244-001
2
Front bezel
344433-001
359245-001
3
Tape drive blank
218512-002
367666-001
4
Hard drive blank
302531-002
122759-001
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Item
Description
Assembly
Part Number
Spare Part
Number
5
Diskette drive slot cover (see "Plastics Kit," Item 28k)
—
—
6
Power supply blank
344436-001
359246-001
System Components
Item
Description
Assembly
Part Number
Spare Part
Number
System Components
7
Hot-plug fan, 60 mm
279036-001
289544-001
8
Front fan bracket, 6 bay
279037-002
371148-001
9
Rear fan bracket, 2 bay
279060-001
289558-001
10
Hot-plug power supply, 575 W
321632-001
338022-001
11
PCI riser cages
Illustrated Parts Catalog
Item
12
Description
Assembly
Part Number
Spare Part
Number
a) PCI riser cage, with non-hot-plug PCI-X (standard)
344437-001
359248-001
b) PCI riser cage, with non-hot-plug PCI Express (optional) *
344437-003
359259-001
c) PCI riser cage, with Hot Plug PCI-X (optional) *
344437-002
359260-001
a) Intel® 3.2-GHz Xeon™ 1-MB L2 cache
349931-003
374233-001
b) Intel® 3.4-GHz Xeon™ 1-MB L2 cache
349931-002
364757-001
c) Intel® 3.6-GHz Xeon™ 1-MB L2 cache
349931-001
364758-001
9
Processor assemblies
Boards
13
Processor Power Module, 12 V, 105 A
326294-001
347884-001
14
Smart Array 6i cache module
012304-001
351518-001
15
System board, with processor cages and system battery
012317-001
359251-001
16
Power converter module
321633-001
361667-001
17
SCSI backplane, 6 bay
012055-001
359253-001
18
SCSI terminator
011730-001
289563-001
19
Power button/LED board
010963-002
366300-001
Media Devices
20
Diskette drive, slimline, 1.44 MB (optional)
279983-001
289550-001
21
CD-ROM drive, removable slimline, IDE, 24X
222837-001
228508-001
22
DVD-ROM drive, removable slimline, 8X *
264007-B21
268795-001
Cables
23
24
SCSI cable kit *
289567-001
a) SCSI cable, short, 68 pin
199606-019
—
b) SCSI cable, long, 68 pin
166298-038
—
c) System cable, SCSI, 50 pin
279161-001
—
Signal cable kit *
—
366063-001
a) Power button/LED board cable, 14 pin
219048-001
—
10
Item
HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Description
Assembly
Part Number
Spare Part
Number
b) PCI Hot Plug LED board cable
219049-002
—
c) Universal Media Bay cable, 50 pin
356452-001
—
Miscellaneous cable kit
—
289569-001
a) Diskette drive cable *
235183-001
—
b) USB cable and connector
346187-001
—
—
359254-001
Hardware kit *
—
228527-001
a) Screws, T-15, flat-head
228213-001
—
b) Expansion slot cover
228072-001
—
c) Screws, 6-32
192308-009
—
Plastics kit *
—
359720-001
a) PCI slot release lever
228194-002
—
b) PCI lightpipe, rear
279061-001
—
c) PCI lightpipe, cover
218518-001
—
d) PCI riser cage door latch
279062-001
—
e) Thumbscrew with molded cap, PCI slot 1
179333-003
—
f) Standoff
225249-002
—
g) Plastic standoff 0.134
225250-007
—
h) Battery clip
280247-002
—
i) PCI card guide retainer
233614-004
—
j) Thumbscrew knob
249083-001
—
k) Diskette drive slot cover
352834-001
—
29
AC power cord *
163719-002
187335-001
30
DVD/CD-ROM drive ejector assembly *
356443-001
371114-001
25
Rack Mounting Hardware
26
2U Quick Deploy Rail System *
Miscellaneous
27
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Illustrated Parts Catalog
11
Item
Description
Assembly
Part Number
Spare Part
Number
31
PCI expansion board ejector *
279035-002
359261-001
32
Battery, 3.3 V, lithium *
334149-001
179322-001
33
Country kit *
34
Return kit, pack box, and cushions *
—
289545-001
35
Torx tool *
120473-001
199630-001
359722-001
Memory
36
DIMM, 512 MB, registered DDR2 SDRAM *
343055-B21
359241-001
37
DIMM, 1 GB, registered DDR2 SDRAM *
343056-B21
359242-001
38
DIMM, 2 GB, registered DDR2 SDRAM *
343057-B21
359243-001
Options
39
Battery-Backed Write Cache battery pack *
274779-001
307132-001
40
Battery-Backed Write Cache battery bracket *
335771-001
349989-001
41
SCSI Ultra320 universal hot-plug hard drive *
a) 36.4-GB 10K rpm
286713-B22
289041-001
b) 72.8-GB 10K rpm
268714-B22
289042-001
c) 146.8-GB 10K rpm
286716-B22
289044-001
d) 18.2-GB 15K rpm
286775-B22
289240-001
e) 36.4-GB 15K rpm
286776-B22
289241-001
f) 72.8-GB 15K rpm
289788-B22
289243-001
*Not shown
13
Removal and Replacement Procedures
In This Section
Required Tools .............................................................................................................................13
Safety Considerations ...................................................................................................................13
Preparation Procedures .................................................................................................................15
Non-Hot-Plug Procedures.............................................................................................................21
Hot-Plug Procedures.....................................................................................................................53
Server Cabling ..............................................................................................................................67
Required Tools
You need the following items for some procedures:
•
Torx T-15 tool (provided inside the server)
•
HP Insight Diagnostics software ("HP Insight Diagnostics" on page 88)
Safety Considerations
Before performing service procedures, review all the safety information.
Preventing Electrostatic Discharge
To prevent damaging the system, be aware of the precautions you need to follow
when setting up the system or handling parts. A discharge of static electricity
from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the
device.
To prevent electrostatic damage:
•
Avoid hand contact by transporting and storing products in static-safe
containers.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
•
Keep electrostatic-sensitive parts in their containers until they arrive at staticfree workstations.
•
Place parts on a grounded surface before removing them from their
containers.
•
Avoid touching pins, leads, or circuitry.
•
Always be properly grounded when touching a static-sensitive component or
assembly.
Server Warnings and Cautions
Before installing a server, be sure that you understand the following warnings
and cautions.
WARNING: To reduce the risk of electric shock or damage
to the equipment:
•
Do not disable the power cord grounding plug. The grounding
plug is an important safety feature.
•
Plug the power cord into a grounded (earthed) electrical outlet
that is easily accessible at all times.
•
Unplug the power cord from the power supply to disconnect
power to the equipment.
•
Do not route the power cord where it can be walked on or
pinched by items placed against it. Pay particular attention to
the plug, electrical outlet, and the point where the cord extends
from the server.
WARNING: To reduce the risk of personal injury from hot
surfaces, allow the drives and the internal system components to
cool before touching them.
Removal and Replacement Procedures
15
CAUTION: Do not operate the server for long periods without
the access panel. Operating the server without the access panel results
in improper airflow and improper cooling that can lead to thermal
damage.
Preparation Procedures
To access some components and perform certain service procedures, you must
perform one or more of the following procedures:
•
Extend the server from the rack ("Extending the Server from the Rack" on
page 16).
If you are performing service procedures in an HP, Compaq branded, telco,
or third-party rack cabinet, you can use the locking feature of the rack rails to
support the server and gain access to internal components.
For more information about telco rack solutions, refer to the
RackSolutions.com website (http://www.racksolutions.com/hp).
•
Power down the server ("Powering Down the Server" on page 17).
If you must remove a server from a rack or a non-hot-plug component from a
server, power down the server.
•
Remove the server from the rack ("Removing the Server from the Rack" on
page 18).
If the rack environment, cabling configuration, or the server location in the
rack creates awkward conditions, remove the server from the rack.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Extending the Server from the Rack
1. Pull down the quick release levers on each side of the server to release the
server from the rack.
2. Extend the server on the rack rails until the server rail-release latches engage.
WARNING: To reduce the risk of personal injury or
equipment damage, be sure that the rack is adequately stabilized
before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be
careful when pressing the server rail-release latches and sliding
the server into the rack. The sliding rails could pinch your fingers.
3. After performing the installation or maintenance procedure, slide the server
back into the rack:
Removal and Replacement Procedures
a. Press the server rail-release latches and slide the server fully into rack.
b. Press the server firmly into the rack to secure it in place.
Powering Down the Server
WARNING: To reduce the risk of personal injury, electric
shock, or damage to the equipment, remove the power cord to
remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the
power supply and some internal circuitry remain active until AC
power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to
power down the server.
1. Back up the server data.
2. Shut down the operating system as directed by the operating system
documentation.
3. If the server is installed in a rack, press the UID LED button on the front
panel (1). Blue LEDs illuminate on the front and rear panels of the server.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
4. Press the Power On/Standby button to place the server in standby mode (2).
When the server activates standby power mode, the system power LED
changes to amber.
5. If the server is installed in a rack, locate the server by identifying the
illuminated rear UID LED button.
6. Disconnect the power cords.
The system is now without power.
Removing the Server from the Rack
To remove the server from an HP, Compaq branded, telco, or third-party rack:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend the server from the rack ("Extending the Server from the Rack" on
page 16).
3. Disconnect the cabling and remove the server from the rack. For more
information, refer to the documentation that ships with the rack mounting
option.
4. Place the server on a sturdy, level surface.
Removal and Replacement Procedures
Removing the Access Panel
WARNING: To reduce the risk of personal injury from hot
surfaces, allow the drives and the internal system components to
cool before touching them.
CAUTION: Do not operate the server for long periods without
the access panel. Operating the server without the access panel results
in improper airflow and improper cooling that can lead to thermal
damage.
1. Power down the server if performing a non-hot-plug installation or
maintenance procedure ("Powering Down the Server" on page 17).
2. Extend the server from the rack, if applicable ("Extending the Server from
the Rack" on page 16).
3. Lift up on the hood latch handle and remove the access panel.
Opening the Cable Management Arm
To access the server rear panel, open the cable management arm:
19
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Removing the Cable Management Arm
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Open the cable management arm ("Opening the Cable Management Arm" on
page 19).
3. Remove the cables from the cable trough.
4. Remove the cable management arm.
To replace the component, reverse the removal procedure.
21
Non-Hot-Plug Procedures
In This Section
DVD/CD-ROM Drive ..................................................................................................................21
DVD/CD-ROM Drive Ejector Assembly.....................................................................................22
Diskette Drive Option...................................................................................................................24
Front Bezel ...................................................................................................................................24
Front Fan Bracket .........................................................................................................................25
Rear Fan Bracket ..........................................................................................................................26
Battery-Backed Write Cache Procedures .....................................................................................27
PCI Riser Cage Door Latch ..........................................................................................................32
PCI Riser Cage .............................................................................................................................33
Expansion Board ..........................................................................................................................34
Expansion Slot Cover ...................................................................................................................36
Expansion Board Ejector/Divider.................................................................................................37
PCI Slot Release Lever.................................................................................................................38
PCI Lightpipe and Cover..............................................................................................................39
Power Converter Module..............................................................................................................40
Power Button/LED Board ............................................................................................................42
DIMMs .........................................................................................................................................42
Processor.......................................................................................................................................43
PPM ..............................................................................................................................................46
Battery ..........................................................................................................................................47
System Board................................................................................................................................48
Re-Entering the Server Serial Number and Product ID................................................................50
DVD/CD-ROM Drive
To remove the component:
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all bays are populated with either a
component or a blank.
1. Power down the server ("Powering Down the Server" on page 17).
22
HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
IMPORTANT: The ejector button is recessed to prevent accidental
ejection; it may be helpful to use a pen or similar shaped object to
access the button.
2. Remove the drive.
To replace the drive, slide the drive into the bay until the drive is fully seated.
DVD/CD-ROM Drive Ejector Assembly
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
4. Remove the DVD/CD-ROM drive, if installed ("DVD/CD-ROM Drive" on
page 21).
5. Remove the diskette drive ("Diskette Drive Option" on page 24).
Removal and Replacement Procedures
6. Remove the ejector lever.
7. Press and hold the ejector button.
8. Remove the ejector assembly.
To replace the component, reverse the removal procedure.
23
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Diskette Drive Option
To remove the component:
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all bays are populated with either a
component or a blank.
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
4. Remove the diskette drive.
To replace the component, reverse the removal procedure.
Front Bezel
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
Removal and Replacement Procedures
3. Remove the two screws and detach the front bezel.
To replace the component, reverse the removal procedure.
Front Fan Bracket
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
25
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
4. Remove the front fan bracket.
5. Remove all hot-plug fans from the front fan bracket ("Hot-Plug Fan" on page
60).
To replace the front fan bracket, reverse the removal steps and press down on the
top of each fan to be sure it is seated properly.
Rear Fan Bracket
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.
4. Remove the PCI riser cage ("PCI Riser Cage" on page 33).
5. Remove the front fan bracket ("Front Fan Bracket" on page 25).
Removal and Replacement Procedures
27
IMPORTANT: For this procedure, you do not need to remove the hotplug fans from the front fan bracket. When reinstalling the front fan
bracket, press the top of each fan to be sure it seats securely.
6. Remove the hot-plug fans from the rear fan bracket ("Hot-Plug Fan" on page
60).
7. Remove the system board.
NOTE: When removing the system board, you may leave the DIMMs,
the processors, the PPMs, the Smart Array 6i memory module, and the
system battery on the system board, unless you are replacing them as
failed items.
8. Remove the rear fan bracket.
To replace the component, reverse the removal procedure.
Battery-Backed Write Cache Procedures
Two types of procedures are provided for the BBWC option.
1. Removal and replacement of failed components:
−
Removing the Smart Array 6i Cache Module ("Smart Array 6i Cache
Module" on page 28)
−
Removing the BBWC Battery Pack ("Battery-Backed Write Cache
Battery Pack" on page 30)
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
2. Recovery of cached data from a failed server ("Recovering Data from the
Battery-Backed Write Cache" on page 31)
CAUTION: Do not detach the cable that connects the battery
pack to the cache module. Detaching the cable causes any unsaved
data in the cache module to be lost.
Smart Array 6i Cache Module
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.
4. Remove the PCI riser cage ("PCI Riser Cage" on page 33).
CAUTION: To prevent a server malfunction or damage to the
equipment, do not add or remove the battery pack while an array
capacity expansion, RAID level migration, or stripe size migration is in
progress.
CAUTION: After the server is powered down, wait 15 seconds
and then check the amber LED before unplugging the cable from the
cache module. If the amber LED blinks after 15 seconds, do not remove
the cable from the cache module. The cache module is backing up data,
and data will be lost if the cable is detached.
Removal and Replacement Procedures
5. Remove the cable from the plastic retainer.
6. Remove the Smart Array 6i cache module.
7. Disconnect the cable.
To replace the component, reverse the removal procedure.
CAUTION: To prevent damage to the cache module during
installation, be sure the cache module is fully inserted before pressing
down.
29
30
HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Battery-Backed Write Cache Battery Pack
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
CAUTION: To prevent a server malfunction or damage to the
equipment, do not add or remove the battery pack while an array
capacity expansion, RAID level migration, or stripe size migration is in
progress.
CAUTION: After the server is powered down, wait 15 seconds
and then check the amber LED before unplugging the cable from the
cache module. If the amber LED blinks after 15 seconds, do not remove
the cable from the cache module. The cache module is backing up data,
and data will be lost if the cable is detached.
4. Remove the front fan bracket ("Front Fan Bracket" on page 25).
5. Remove the Smart Array 6i cache module ("Smart Array 6i Cache Module"
on page 28).
6. Remove the BBWC Enabler, also known as the battery pack.
Removal and Replacement Procedures
31
To replace the component, reverse the removal procedure.
IMPORTANT: The battery pack may have a low charge when installed.
In this case, a POST error message is displayed when the server is
powered up, indicating that the battery pack is temporarily disabled. No
action is necessary on your part. The internal circuitry automatically
recharges the batteries and enables the battery pack. This process may
take up to 4 hours. During this time, the cache module will function
properly, but without the performance advantage of the battery pack.
NOTE: The data protection and the time limit also apply if a power
outage occurs. When power is restored to the system, an initialization
process writes the preserved data to the hard drives.
Recovering Data from the Battery-Backed Write Cache
If the server fails, you can recover any data temporarily trapped in the BBWC by
using the following procedure.
CAUTION: Before starting this procedure, read the
information about protecting against electrostatic discharge ("Preventing
Electrostatic Discharge" on page 13).
1. Perform one of the following:
−
Set up a recovery server station using an identical server model. Do not
install any internal drives or BBWC in this server. (This is the preferred
option.)
−
Find a server that has enough empty drive bays to accommodate all the
drives from the failed server and that meets all the other requirements for
drive and array migration.
2. Power down the failed server ("Powering Down the Server" on page 17). If
any data is trapped in the cache module, an amber LED on the module blinks
every 15 seconds.
CAUTION: Do not detach the cable that connects the battery
pack to the cache module. Detaching the cable causes any unsaved
data in the cache module to be lost.
3. Transfer the hard drives from the failed server to the recovery server station.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
4. Remove the BBWC [cache module ("Smart Array 6i Cache Module" on page
28) and battery pack ("Battery-Backed Write Cache Battery Pack" on page
30)] from the failed server.
5. Perform one of the following:
−
Install the BBWC into an empty BBWC DIMM socket on the system
board of the recovery server.
−
Install the BBWC into an empty BBWC DIMM socket on any Smart
Array 641 or 642 controller in the recovery server.
6. Power up the recovery server. A 1759 POST message is displayed, stating
that valid data was flushed from the cache. This data is now stored on the
drives in the recovery server. You can now transfer the drives (and
controller, if one was used) to another server.
PCI Riser Cage Door Latch
To remove the component:
1. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
2. Remove the access panel ("Removing the Access Panel" on page 19).
3. Open the PCI riser cage door.
Removal and Replacement Procedures
4. Remove the PCI riser cage door latch.
PCI Riser Cage
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend the server from the rack, if applicable ("Extending the Server from
the Rack" on page 16).
3. Remove the access panel ("Removing the Access Panel" on page 19).
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.
4. Disconnect any internal or external cables connected to any existing
expansion boards.
5. Lift the PCI riser cage thumbscrews and turn them counter-clockwise.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
6. Remove the PCI riser cage.
To replace the component, reverse the removal procedure.
Expansion Board
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.
4. Disconnect any cables connecting the expansion board to the PCI riser cage.
5. Remove the PCI riser cage ("PCI Riser Cage" on page 33).
Removal and Replacement Procedures
6. Unlock the PCI retaining clip.
7. Remove the expansion board.
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all PCI slots have either an expansion
slot cover or an expansion board installed.
To replace the component, reverse the removal procedure.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Expansion Slot Cover
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.
4. Remove the PCI riser cage ("PCI Riser Cage" on page 33).
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all PCI slots have either an expansion
slot cover or an expansion board installed.
5. Remove the expansion slot cover.
To replace the component, reverse the removal procedure.
Removal and Replacement Procedures
Expansion Board Ejector/Divider
NOTE: This component is available only with the optional, hot-plug PCI
riser cage.
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
4. Remove the PCI riser cage ("PCI Riser Cage" on page 33).
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.
5. Remove the expansion board ejector/divider.
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all PCI slots have either an expansion
slot cover or an expansion board installed.
To replace the component, reverse the removal procedure.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
PCI Slot Release Lever
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.
4. Remove the PCI riser cage ("PCI Riser Cage" on page 33).
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all expansion slots have either an
expansion slot cover or an expansion board installed.
5. Remove the expansion board from the slot, if installed.
6. Remove the expansion slot cover from the slot, if installed.
7. Remove the PCI slot release lever.
To replace the component, reverse the removal procedure.
Removal and Replacement Procedures
PCI Lightpipe and Cover
NOTE: This component is available only with the optional, hot-plug PCI
riser cage.
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
4. Remove the PCI lightpipe cover.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
5. Slide the lightpipe out of the chassis.
To replace the component, reverse the removal procedure.
Power Converter Module
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
4. Remove the front fan bracket ("Front Fan Bracket" on page 25).
IMPORTANT: For this procedure, you do not need to remove the hotplug fans from the front fan bracket. When reinstalling the front fan
bracket, press the top of each fan to be sure it seats securely.
5. Remove all hot-plug power supplies ("Hot-Plug Power Supply" on page 57).
Removal and Replacement Procedures
6. Disconnect all power cables.
7. Remove the power converter module.
NOTE: Cables are removed for clarity.
To replace the component, reverse the removal procedure.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Power Button/LED Board
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the front bezel ("Front Bezel" on page 24).
4. Remove the access panel ("Removing the Access Panel" on page 19).
5. Remove the BBWC battery pack. ("Battery-Backed Write Cache Battery
Pack" on page 30)
6. Remove the power button/LED board.
To replace the component, reverse the removal procedure.
DIMMs
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
Removal and Replacement Procedures
43
3. Remove the access panel ("Removing the Access Panel" on page 19).
NOTE: The server ships with at least two DIMMs installed in DIMM
slots 1A and 2A.
4. Remove the DIMM.
CAUTION: Be sure to install DIMMs in the proper
configuration. Refer to the Documentation CD.
CAUTION: Use only Compaq branded or HP DIMMs. DIMMs
from other sources may adversely affect data integrity.
IMPORTANT: DIMMs do not seat fully if turned the wrong way.
To replace a DIMM, align the DIMM with the slot and insert the DIMM firmly.
When fully seated, the DIMM slot latches lock into place.
Processor
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
3. Remove the access panel ("Removing the Access Panel" on page 19).
4. If an optional redundant fan is located next to the processor, remove the fan
("Hot-Plug Fan" on page 60).
5. Open the processor retaining bracket.
CAUTION: To prevent thermal instability and damage to the
server, do not separate the processor from the heatsink. The processor,
heatsink, and retaining clip make up a single assembly.
CAUTION: To prevent possible server malfunction and
damage to the equipment, do not mix processors of different types.
Removal and Replacement Procedures
6. Remove the processor and heatsink assembly.
CAUTION: Failure to completely open the processor locking
lever prevents the processor from seating during installation, leading to
hardware damage.
CAUTION: When installing a processor, be sure to secure the
processor using the processor socket lever before closing the processor
retaining bracket. Failure to do so will result in physical damage to the
processor and server.
CAUTION: To prevent possible server malfunction and
damage to the equipment, do not mix processors of different types.
CAUTION: To prevent possible server malfunction or damage
to the equipment, be sure to align the processor pins with the
corresponding holes in the socket.
IMPORTANT: If upgrading processor speed, update the system ROM
before installing the processor.
IMPORTANT: Processor socket 1 and PPM slot 1 must be populated
at all times or the server will not function properly.
IMPORTANT: PPM slots must be populated when processors are
installed. If PPM slots are not populated, the server halts during POST
or does not boot.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
IMPORTANT: If you replace a failed processor or processors, clear the
status log in RBSU after powering up the server. For RBSU procedures,
refer to the Documentation CD.
To replace the component, reverse the removal procedure.
CAUTION: To prevent possible server malfunction or damage
to the equipment, be sure to completely close the processor locking
lever.
IMPORTANT: If mixing processor speeds, the server will run at the
slowest processor speed.
PPM
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
NOTE: The appearance of compatible PPMs may vary.
4. Remove the PPM.
Removal and Replacement Procedures
47
IMPORTANT: PPM slots must be populated when processors are
installed. If PPM slots are not populated, the server halts during POST
or does not boot.
To replace the component, reverse the removal procedure.
Battery
If the server no longer automatically displays the correct date and time, you may
need to replace the battery that provides power to the real-time clock.
WARNING: The computer contains an internal lithium
manganese dioxide, a vanadium pentoxide, or an alkaline battery
pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
•
Do not attempt to recharge the battery.
•
Do not expose the battery to temperatures higher than
60°C (140°F).
•
Do not disassemble, crush, puncture, short external contacts,
or dispose of in fire or water.
•
Replace only with the spare designated for this product.
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
4. Remove the PCI riser cage ("PCI Riser Cage" on page 33).
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
5. Remove the battery.
IMPORTANT: Replacing the system board battery resets the system
ROM to its default configuration. After replacing the battery, reconfigure
the system through RBSU.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an
authorized reseller or an authorized service provider.
System Board
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.
4. Remove the PCI riser cage ("PCI Riser Cage" on page 33).
Removal and Replacement Procedures
49
5. Remove the front fan bracket ("Front Fan Bracket" on page 25).
IMPORTANT: For this procedure, you do not need to remove the hotplug fans from the front fan bracket. When reinstalling the front fan
bracket, press the top of each fan to be sure it seats securely.
6. Remove the hot-plug fans from the rear fan bracket ("Hot-Plug Fan" on page
60).
7. Remove any DDR SDRAM DIMMs ("DIMMs" on page 42).
8. Remove the processors ("Processor" on page 43).
9. Remove the PPMs.
10. Remove the Smart Array 6i cache module ("Smart Array 6i Cache Module"
on page 28).
11. Disconnect all cables connected to the system board.
12. Identify the alignment keys and keyhole locations, 1 through 4.
13. Loosen the system board thumbscrew.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
14. Remove the system board.
15. Remove the rear fan bracket ("Rear Fan Bracket" on page 26).
IMPORTANT: If replacing the system board or clearing NVRAM, you
must re-enter the server serial number through RBSU.
To replace the component, reverse the removal procedure.
Re-Entering the Server Serial Number and Product ID
After you replace the system board, you must re-enter the server serial number
and the product ID.
1. During the server startup sequence, press the F9 key to access RBSU.
2. Select the System Options menu.
3. Select Serial Number. The following warning is displayed:
WARNING! WARNING! WARNING! The serial number is loaded
into the system during the manufacturing process and
should NOT be modified. This option should only be used
by qualified service personnel. This value should always
match the serial number sticker located on the chassis.
4. Press the Enter key to clear the warning.
5. Enter the serial number and press the Enter key.
Removal and Replacement Procedures
6. Select Product ID.
7. Enter the product ID and press the Enter key.
8. Press the Esc key to close the menu.
9. Press the Esc key to exit RBSU.
10. Press the F10 key to confirm exiting RBSU. The server will automatically
reboot.
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53
Hot-Plug Procedures
In This Section
Hot-Plug SCSI Hard Drive ...........................................................................................................53
Hard Drive Blank .........................................................................................................................54
Universal Hot-Plug Tape Drive ....................................................................................................56
Tape Drive Blank .........................................................................................................................56
Hot-Plug Power Supply ................................................................................................................57
Power Supply Blank .....................................................................................................................59
Hot-Plug Fan ................................................................................................................................60
PCI Hot Plug Expansion Board ....................................................................................................61
PCI Hot Plug Expansion Slot Cover.............................................................................................63
Hot-Plug SCSI Hard Drive
To remove the component:
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all bays are populated with either a
component or a blank.
1. Determine the status of the hard drive from the hot-plug hard drive LEDs
("Hot-Plug SCSI Hard Drive LEDs" on page 104).
2. Back up all server data on the hard drive.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
3. Remove the hard drive.
To replace the component, reverse the removal procedure.
Hard Drive Blank
To remove the component:
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all bays are populated with either a
component or a blank.
Removal and Replacement Procedures
NOTE: The server ships standard with five hard drive blanks.
To replace the blank, slide the blank into the bay until it locks into place.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Universal Hot-Plug Tape Drive
To remove the component:
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all bays are populated with either a
component or a blank.
To replace the component, slide the drive into the bay until it locks into place.
Tape Drive Blank
To remove the component:
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all bays are populated with either a
component or a blank.
1. Reach underneath and squeeze the middle of the tape drive blank.
Removal and Replacement Procedures
57
2. Pull the blank out of the bay.
To replace the blank, slide the blank into the bay until it locks into place.
Hot-Plug Power Supply
To remove the component:
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all bays are populated with either a
component or a blank.
1. Determine how many hot-plug power supplies are installed:
−
If only one hot-plug power supply is installed, power down and remove
the power cord from the server ("Powering Down the Server" on page
17).
−
If more than one hot-plug power supply is installed, continue with the
next step.
2. Do one of the following:
−
If the cable management arm is hinged on the left side, proceed by
opening the cable management arm (on page 19).
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
−
If the cable management arm is hinged on the right side, proceed by
removing the cable management arm (on page 20).
3. Remove the hot-plug power supply.
To replace a hot-plug power supply:
1. Slide the hot-plug power supply into the power supply bay.
2. Connect the power cord to the power supply.
3. Install the cable management arm, if removed.
4. Route the power cord through the cable management arm or power cord
anchor.
NOTE: If using the power cord anchor, be sure to leave enough slack
in the power cord so that the redundant power supply can be removed
without disconnecting the power cord from the primary power supply.
5. Close the cable management arm.
6. Connect the power cord to the power source.
7. Be sure that the power supply LED is green ("Rear Panel LEDs and Buttons"
on page 94).
8. Be sure that the front panel external health LED is green ("Front Panel LEDs
and Buttons" on page 91).
Removal and Replacement Procedures
Power Supply Blank
To remove the component:
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all bays are populated with either a
component or a blank.
1. Do one of the following:
−
If the cable management arm is hinged on the left side, proceed by
opening the cable management arm (on page 19).
−
If the cable management arm is hinged on the right side, proceed by
removing the cable management arm (on page 20).
2. Remove the power supply blank.
WARNING: To reduce the risk of personal injury from hot
surfaces, allow the power supply or power supply blank to cool
before touching it.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Hot-Plug Fan
WARNING: To reduce the risk of electric shock, personal
injury, and damage to the equipment:
•
Do not attempt to service any parts of the equipment other than
those specified in the following procedure. Any other activities
may require that you shut down the server and remove the
power cord.
•
Installation and maintenance of this product must be performed
by individuals who are knowledgeable about the procedures,
precautions and hazards associated with the product.
You must observe the following requirements when installing redundant hot-plug
fans:
•
To ensure optimum cooling, populate the primary fan locations, 2, 4, 5, 6,
and 7, before populating the redundant locations ("Identifying Hot-Plug
Fans" on page 109).
•
If a primary fan fails, replace the non-functioning fan before installing fans
in redundant locations ("Identifying Hot-Plug Fans" on page 109).
To remove the component:
1. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
2. Remove the access panel ("Removing the Access Panel" on page 19).
3. If the server is operating with less than seven functional fans, power down
the server ("Powering Down the Server" on page 17), then continue with the
next step.
Removal and Replacement Procedures
4. Remove the non-functioning fan.
CAUTION: Do not operate the server for long periods without
the access panel. Operating the server without the access panel results
in improper airflow and improper cooling that can lead to thermal
damage.
IMPORTANT: For optimum cooling, install fans in all primary fan
locations. For more information, refer to the fan locations table
("Identifying Hot-Plug Fans" on page 109).
To replace the component, reverse the removal procedure.
PCI Hot Plug Expansion Board
NOTE: Hot-plug functionality is supported only under Microsoft®
Windows® 2000 and Windows® 2003. Hot-plug drivers are not
required.
To remove the component:
CAUTION: If the operating system installed on the server
does not support PCI Hot Plug functionality, power down the server
before removing expansion boards.
1. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
2. Remove the access panel ("Removing the Access Panel" on page 19).
3. Open the PCI riser cage door.
4. Press the PCI Hot Plug button ("Internal PCI Hot Plug LEDs and Button" on
page 106) to remove power from the slot. When the green power LED on the
slot stops flashing, power has been removed from the slot.
5. Unlock the PCI retaining clip.
Removal and Replacement Procedures
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all PCI slots have either an expansion
slot cover or an expansion board installed.
6. Remove the expansion board.
To replace the component, reverse the removal procedure.
PCI Hot Plug Expansion Slot Cover
NOTE: Hot-plug functionality is supported only under Microsoft®
Windows® 2000 and Windows® 2003. Hot-plug drivers are not
required.
To remove the component:
CAUTION: If the operating system installed on the server
does not support PCI Hot Plug functionality, power down the server
("Powering Down the Server" on page 17) before removing expansion
boards.
1. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
2. Remove the access panel ("Removing the Access Panel" on page 19).
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
3. Open the PCI riser cage door.
4. Press the PCI Hot Plug button ("Internal PCI Hot Plug LEDs and Button" on
page 106) to remove power from the slot. When the green power LED on the
slot stops flashing, power has been removed from the slot.
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all PCI slots have either an expansion
slot cover or an expansion board installed.
5. Remove the expansion slot cover.
Removal and Replacement Procedures
To replace the component, reverse the removal procedure.
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Server Cabling
In This Section
Cabling .........................................................................................................................................67
Hot-Plug SCSI Hard Drive Cabling .............................................................................................67
USB Cabling.................................................................................................................................75
DVD/CD-ROM Drive Cabling.....................................................................................................76
Diskette Drive Cabling .................................................................................................................77
Power Button/LED Cabling..........................................................................................................78
Optional PCI Hot Plug Backplane Cabling ..................................................................................78
RILOE II Cabling .........................................................................................................................79
Internal Power Cabling.................................................................................................................79
External Storage Cabling..............................................................................................................80
Cabling
This section provides guidelines that help you make informed decisions about
cabling the server and hardware options to optimize performance.
For information on cabling the optional RILOE II board, refer to the HP Remote
Insight Lights-Out Edition II User Guide on the Documentation CD.
For information on cabling peripheral components, refer to the white paper on
high-density deployment in HP or Compaq branded racks on the HP website
(http://www.hp.com).
Hot-Plug SCSI Hard Drive Cabling
IMPORTANT: If a simplex or duplex cabling configuration is not cabled
correctly, the SCSI configuration error LED will illuminate. Refer to
"SCSI Backplane LEDs (on page 103)" to locate the LED.
NOTE: The server ships with two identical short SCSI cables. Two
optional long SCSI cables may be obtained for PCI Array Controllers.
One optional terminator board may be obtained to support duplex SCSI
configurations.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
The simplex/duplex SCSI backplane supports six cabling configurations,
including:
•
Embedded simplex
•
Embedded duplex
•
PCI simplex
•
PCI duplex
•
Mixed duplex (two configuration options)
Embedded Simplex SCSI Cabling
In the embedded simplex cabling configuration, the embedded Smart Array 6i
Controller controls up to six hard drives through one SCSI bus. The server ships
standard with this configuration.
NOTE: The short SCSI cables are identical.
Item
Component description
SCSI IDs managed
1
Short SCSI cable
0, 1, 2, 3, 4, 5
2
Short SCSI cable used to
jumper the two SCSI buses
together
N/A
Removal and Replacement Procedures
Embedded Duplex SCSI Cabling
In the embedded duplex cabling configuration, the embedded Smart Array 6i
Controller controls up to six hard drives through two SCSI buses: one bus with
up to two drives and the other bus with up to four drives.
NOTE: This specific cabling configuration does not support external
VHDCI.
NOTE: Optional SCSI terminator board and optional long SCSI cables
are available in the SCSI Configuration Option Kit.
NOTE: The short SCSI cables are identical.
Item
Component description
SCSI IDs managed
1
Short SCSI cable
0, 1
2
Short SCSI cable
2, 3, 4, 5
3
Optional terminator board
N/A
Refer to "Installing the SCSI Terminator Board (on page 73)" for SCSI
terminator board installation procedures.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
PCI Simplex SCSI Cabling
In the PCI simplex cabling configuration, an optional PCI array controller
controls up to six hard drives through one SCSI bus.
NOTE: Optional SCSI terminator board and optional long SCSI cables
are available in the SCSI Configuration Option Kit.
Item
Component description
SCSI IDs managed
1
Optional long SCSI cable
0, 1, 2, 3, 4, 5
2
Short SCSI cable used to
jumper the two SCSI buses
together
N/A
Removal and Replacement Procedures
71
PCI Duplex SCSI Cabling
In the PCI duplex cabling configuration, an optional PCI array controller controls
up to six hard drives through two SCSI buses: one bus with up to two drives and
one bus with up to four drives.
NOTE: Optional SCSI terminator board and optional long SCSI cables
are available in the SCSI Configuration Option Kit.
Item
Component description
SCSI IDs managed
1
Optional long SCSI cable
0, 1
2
Optional long SCSI cable
2, 3, 4, 5
3
Optional terminator board
N/A
Refer to "Installing the SCSI Terminator Board (on page 73)" for SCSI
terminator board installation procedures.
Mixed Duplex SCSI Cabling
In the mixed duplex SCSI cabling configuration, an optional PCI array controller
controls up to six hard drives through two SCSI buses: one bus with up to two
drives and one bus with up to four drives. Two configuration options are
available for mixed duplex SCSI cabling.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
NOTE: This specific cabling configuration does not support external
VHDCI.
NOTE: Optional SCSI terminator board and optional long SCSI cables
are available in the SCSI Configuration Option Kit.
Item
Component description
SCSI IDs managed
1
Optional long SCSI cable
0, 1
2
Short SCSI cable
2, 3, 4, 5
3
Optional terminator board
N/A
Removal and Replacement Procedures
NOTE: This specific cabling configuration supports external VHDCI.
NOTE: Optional SCSI terminator board and optional long SCSI cables
are available in the SCSI Configuration Option Kit.
Item
Component description
SCSI IDs managed
1
Short SCSI cable
0, 1
2
Optional long SCSI cable
2, 3, 4, 5
3
Optional terminator board
N/A
Installing the SCSI Terminator Board
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
4. Remove the front fan bracket ("Front Fan Bracket" on page 25).
IMPORTANT: For this procedure, you do not need to remove the hotplug fans from the front fan bracket. When reinstalling the front fan
bracket, press the top of each fan to be sure it seats securely.
NOTE: For more information on preparing the server for installation or
removal procedures, refer to the Documentation CD.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
5. Install the SCSI terminator board.
SCSI Backplane
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
2. Extend or remove the server from the rack ("Extending the Server from the
Rack" on page 16, "Removing the Server from the Rack" on page 18).
3. Remove the access panel ("Removing the Access Panel" on page 19).
4. Remove all hot-plug SCSI hard drives ("Hot-Plug SCSI Hard Drive" on page
53).
5. Remove the tape drive, if installed ("Universal Hot-Plug Tape Drive" on
page 56).
6. Remove the front fan bracket ("Front Fan Bracket" on page 25).
IMPORTANT: For this procedure, you do not need to remove the hotplug fans from the front fan bracket. When reinstalling the front fan
bracket, press the top of each fan to be sure it seats securely.
7.
Remove the SCSI terminator, if installed.
8. Disconnect any cables connected to the SCSI backplane.
Removal and Replacement Procedures
9. Remove the SCSI backplane.
To replace the component, reverse the removal procedure.
USB Cabling
The USB cable connects the front panel USB connector to the SCSI backplane.
To remove the component:
1. Power down the server ("Powering Down the Server" on page 17).
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
2. Extend the server from the rack, if applicable ("Extending the Server from
the Rack" on page 16).
3. Remove the access panel ("Removing the Access Panel" on page 19).
4. Remove the front bezel ("Front Bezel" on page 24).
5. Using a Phillips screwdriver, remove the USB cable.
To replace the component, reverse the removal procedure.
DVD/CD-ROM Drive Cabling
Removal and Replacement Procedures
Item
Cable Description
1
DVD/CD-ROM drive cable
2
DVD/CD-ROM drive system cable
Diskette Drive Cabling
Item
Cable Description
1
Diskette drive cable
2
Diskette drive system cable
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Power Button/LED Cabling
The power button/LED cable connects the power button/LED board to the SCSI
backplane.
Optional PCI Hot Plug Backplane Cabling
The server contains a PCI Hot Plug backplane that is part of the PCI Hot Plug
option and provides hot-plug capability for two expansion slots. A ribbon cable
connects the PCI Hot Plug backplane to the riser board.
Removal and Replacement Procedures
79
RILOE II Cabling
The 30-pin Remote Insight cable ships with the RILOE II cable kit. For more
information, refer to the Remote Insight Lights-Out Edition II User Guide on the
Documentation CD.
Internal Power Cabling
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Item
Description
1
System power cable
2
Power supply signal cable
3
SCSI power cable
External Storage Cabling
The external VHDCI SCSI connector (port 1) can only be used in the following
SCSI configurations:
•
Embedded simplex
•
PCI simplex
•
PCI duplex
•
Mixed duplex (one of two configuration options)
For more information, refer to "Mixed Duplex SCSI Cabling".
After cabling external storage options, use the following software utilities:
•
RBSU, to configure new hardware in the system
For more information, refer to "HP ROM-Based Setup Utility (on page 86)"
or the ROM-Based Setup Utility User Guide on the Documentation CD.
Removal and Replacement Procedures
•
81
ORCA, to configure and manage drive arrays
For more information, refer to the Smart Array 6i Controller User Guide on
the Documentation CD.
For more information on external cabling, refer to the HP website
(http://www.hp.com/products/servers/platforms).
83
Diagnostic Tools
In This Section
Automatic Server Recovery..........................................................................................................83
HP Systems Insight Manager .......................................................................................................83
Integrated Management Log.........................................................................................................84
Integrated Lights-Out Technology ...............................................................................................84
Option ROM Configuration for Arrays ........................................................................................85
HP ProLiant Essentials Rapid Deployment Pack .........................................................................85
HP ROM-Based Setup Utility ......................................................................................................86
SmartStart Software......................................................................................................................86
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating
system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe
timer, the ASR timer, starts when the System Management driver, also known as
the Health Driver, is loaded. When the operating system is functioning properly,
the system periodically resets the timer. However, when the operating system
fails, the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time
after a system hang or shutdown. At the same time, the HP SIM console notifies
you by sending a message to a designated pager number that ASR has restarted
the system. You can disable ASR from the HP SIM console or through RBSU.
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to
accomplish normal administrative tasks from any remote location, using a web
browser. HP SIM provides device management capabilities that consolidate and
integrate management data from HP and third-party devices.
IMPORTANT: You must install and use HP SIM to benefit from the PreFailure Warranty for processors, hard drives, and memory modules.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
For additional information, refer to the Management CD in the HP ProLiant
Essentials Foundation Pack.
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form.
The IML timestamps each event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the
following:
•
From within HP SIM
•
From within Survey Utility
•
From within operating system-specific IML viewers
•
−
For NetWare: IML Viewer
−
For Windows®: IML Viewer
−
For Linux: IML Viewer Application
From within HP Insight Diagnostics
For more information, refer to the Management CD in the HP ProLiant Essentials
Foundation Pack.
Integrated Lights-Out Technology
The iLO subsystem is a standard component of selected ProLiant servers that
provides server health and remote server manageability. The iLO subsystem
includes an intelligent microprocessor, secure memory, and a dedicated network
interface. This design makes iLO independent of the host server and its operating
system. The iLO subsystem provides remote access to any authorized network
client, sends alerts, and provides other server management functions.
Using iLO, you can:
•
Remotely power up, power down, or reboot the host server.
•
Send alerts from iLO regardless of the state of the host server.
Diagnostic Tools
•
Access advanced troubleshooting features through the iLO interface.
•
Diagnose iLO using HP SIM through a web browser and SNMP alerting.
85
For more information about iLO features, refer to the Integrated Lights-Out User
Guide on the Documentation CD or on the HP website
(http://www.hp.com/servers/lights-out).
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the
first logical drive, assign RAID levels, and establish online spare configurations.
The utility provides support for the following functions:
•
Configuring one or more logical drives using physical drives on one or more
SCSI buses
•
Viewing the current logical drive configuration
•
Deleting a logical drive configuration
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding array controller configuration, refer to the
controller user guide.
For more information regarding the default configurations that ORCA uses, refer
to the HP ROM-Based Setup Utility User Guide on the Documentation CD.
HP ProLiant Essentials Rapid Deployment Pack
The RDP software is the preferred method for rapid, high-volume server
deployments. The RDP software integrates two powerful products: Altiris
Deployment Solution and the HP ProLiant Integration Module.
The intuitive graphical user interface of the Altiris Deployment Solution console
provides simplified point-and-click, and drag-and-drop operations that enable
you to deploy target servers remotely, perform imaging or scripting functions,
and maintain software images.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
For more information about the RDP, refer to the HP ProLiant Essentials Rapid
Deployment Pack CD or refer to the HP website
(http://www.hp.com/servers/rdp).
HP ROM-Based Setup Utility
RBSU, an embedded configuration utility, performs a wide range of
configuration activities that may include:
•
Configuring system devices and installed options
•
Displaying system information
•
Selecting the operating system
•
Selecting the primary boot controller
•
Configuring online spare memory
For more information on RBSU, refer to the HP ROM-Based Setup Utility User
Guide on the Documentation CD or the HP website
(http://www.hp.com/servers/smartstart).
SmartStart Software
SmartStart is a collection of software that optimizes single-server setup,
providing a simple and consistent way to deploy server configuration. SmartStart
has been tested on many ProLiant server products, resulting in proven, reliable
configurations.
SmartStart assists the deployment process by performing a wide range of
configuration activities, including:
•
Configuring hardware using embedded configuration utilities, such as RBSU
and ORCA
•
Preparing the system for installing "off-the-shelf" versions of leading
operating system software
•
Installing optimized server drivers, management agents, and utilities
automatically with every assisted installation
Diagnostic Tools
•
Testing server hardware using the Insight Diagnostics Utility ("HP Insight
Diagnostics" on page 88)
•
Installing software drivers directly from the CD. With systems that have
internet connection, the SmartStart Autorun Menu provides access to a
complete list of ProLiant system software.
•
Enabling access to the Array Configuration Utility, Array Diagnostics
Utility, and Erase Utility
87
SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more
information about SmartStart software, refer to the HP ProLiant Essentials
Foundation Pack or the HP website (http://www.hp.com/servers/smartstart).
ROMPaq Utility
Flash ROM enables you to upgrade the firmware (BIOS) with system or option
ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the
diskette drive and boot the system.
The ROMPaq utility checks the system and provides a choice (if more than one
exists) of available ROM revisions. This procedure is the same for both system
and option ROMPaq utilities.
For more information about the ROMPaq utility, refer to the HP website
(http://www.hp.com/servers/manage).
System Online ROM Flash Component Utility
The Online ROM Flash Component Utility enables system administrators to
efficiently upgrade system or controller ROM images across a wide range of
servers and array controllers. This tool has the following features:
•
Works offline and online
•
Supports Microsoft® Windows NT®, Windows® 2000, Windows® Server
2003, Novell Netware, and Linux operating systems
IMPORTANT: This utility supports operating systems that may not be
supported by the server. For operating systems supported by the
server, refer to the HP website (http://www.hp.com/go/supportos).
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
•
Integrates with other software maintenance, deployment, and operating
system tools
•
Automatically checks for hardware, firmware, and operating system
dependencies, and installs only the correct ROM upgrades required by each
target server
To download the tool and for more information, refer to the HP website
(http://h18000.www1.hp.com/support/files/index.html).
HP Insight Diagnostics
The HP Insight Diagnostics utility displays information about the server
hardware and tests the system to be sure it is operating properly. The utility has
online help and can be accessed using the SmartStart CD. Online Diagnostics for
Microsoft® Windows® is available for download from the HP website
(http://www.hp.com/support).
89
Server Component Identification
In This Section
Front Panel Components ..............................................................................................................90
Front Panel LEDs and Buttons .....................................................................................................91
Rear Panel Components................................................................................................................92
Rear Panel LEDs and Buttons ......................................................................................................94
System Board Components ..........................................................................................................95
System Board LEDs .....................................................................................................................99
System LEDs and Internal Health LED Combinations ..............................................................100
SCSI Backplane Components.....................................................................................................102
SCSI Backplane LEDs................................................................................................................103
Hot-Plug SCSI Hard Drive LEDs...............................................................................................104
Hot-Plug SCSI Hard Drive LED Combinations.........................................................................105
Internal PCI Hot Plug LEDs and Button ....................................................................................106
PCI Hot Plug LED Status Combinations....................................................................................106
PCI Riser Cage LED...................................................................................................................107
Remote Management Connector ................................................................................................108
Identifying Hot-Plug Fans ..........................................................................................................109
Hot-Plug Fan LED......................................................................................................................110
Power Converter Module LED...................................................................................................111
Battery-Backed Write Cache LEDs............................................................................................111
Battery-Backed Write Cache LED Statuses ...............................................................................112
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Front Panel Components
Item
Description
1
Hard drive bays
2
USB port
3
Bay for tape drive or hard drive with tape drive blank
4
Diskette drive bay
5
DVD/CD-ROM drive
Server Component Identification
Front Panel LEDs and Buttons
Item
Description
Status
1
Internal health LED
Green = Normal
Amber = System degraded. Refer to system board LEDs to
identify component in degraded state.
Red = System critical. Refer to system board LEDs to identify
component in critical state.
2
External health LED
(power supply)
Green = Normal
Amber = Power redundancy failure
Red = Critical power supply failure
3
NIC 1 link/activity LED
Green = Network link
Flashing = Network link and activity
Off = No link to network. If power is off, view the rear panel
RJ-45 LEDs for status.
4
NIC 2 link/activity LED
Green = Network link
Flashing = Network link and activity
Off = No link to network. If power is off, view the rear panel
RJ-45 LEDs for status.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Item
Description
Status
5
UID LED button
Blue = Activated
Flashing = System being remotely managed
Off = Deactivated
6
Power On/Standby
button/system power LED
Green = System on
Amber = System shut down, but power still applied
Off = Power cord not attached or power supply failure
Rear Panel Components
Item
Description
Connector
Color
1
•
PCI-X expansion slot 3, 64-bit/100 MHz,
Bus B
N/A
•
Hot-pluggable PCI-X expansion slot 3, 64bit/100 MHz, Bus B
•
PCI Express x4 slot 2, Bus B*
Server Component Identification
Item
Description
Connector
Color
2
•
PCI-X expansion slot 2, 64-bit/100 MHz,
Bus B
N/A
•
Hot-pluggable PCI-X expansion slot 2, 64bit/100 MHz, Bus B
•
PCI Express x4 slot 1, Bus A*
•
PCI-X non hot pluggable expansion slot 1, 64bit/133 MHz, Bus A
•
Optional PCI-X hot pluggable expansion slot
1, 64-bit/133 MHz, Bus A
3
N/A
4
Serial connector
Teal
5
iLO connector
N/A
6
Mouse connector
Green
7
Power cord connector
N/A
8
Keyboard connector
Purple
9
NIC 1 connector
N/A
10
NIC 2 connector
N/A
11
USB connectors
Black
12
Video connector
Blue
13
VHDCI SCSI connector (port 1)
N/A
* x8 PCI Express cards are supported and will run at x4 speeds.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Rear Panel LEDs and Buttons
Item
Description
LED
Color
Status
1
PCI Hot Plug fault LED
(slot 3)*
Amber
On = Expansion board failed
PCI Hot Plug power LED
(slot 3)*
Green
2
Off = Normal
On = Power is applied to the slot
Flashing = Power is cycling
Off = Power is not applied to the slot
3
4
PCI Hot Plug fault LED
(slot 2)*
Amber
PCI Hot Plug power LED
(slot 2)*
Green
On = Expansion board failed
Off = Normal
On = Power is applied to the slot
Flashing = Power is cycling
Off = Power is not applied to the slot
5
RJ-45 activity LED
Green
On or flashing = Network activity
Off = No network activity
6
RJ-45 link LED
Green
On = Linked to network
Off = Not linked to network
Server Component Identification
Item
Description
LED
Color
Status
7
UID LED button
Blue
On = Activated
95
Flashing = System remotely managed
Off = Deactivated
8
Power supply LED
Green
On = Power turned on and power supply
functioning properly
Off = One or more of the following conditions
exists:
•
AC power unavailable
•
Power supply failed
•
Power supply in standby mode
•
Power supply exceeded current limit
* This LED is only available when using the hot-plug expansion cage option.
System Board Components
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Item
Description
Item
Description
1
Smart Array 6i Cache
Module Option
12
Diskette drive system
connector
2
Chassis ID switch
13
DIMM slots (1-6)
3
System maintenance
switch
14
Power supply signal connector
4
Processor power module
(PPM) slot 2
15
Fan 6 connector
5
PCI riser cage connector
16
System power connector
6
SCSI connector (port 2)
17
PPM slot 1
7
Fan 3 connector
18
Processor socket 1
8
DVD/CD-ROM drive
system connector
19
Processor socket 2
9
Fan 4 connector
20
NMI switch
10
SCSI connector (port 1)
21
Fan 2 connector
11
Fan 5 connector
22
Fan 1 connector
System Maintenance Switch
Position
Default
Function
S1
Off
Off = iLO security is enabled.
On = iLO security is disabled.
S2
Off
Off = System configuration can be
changed.
On = System configuration is locked.
S3
Off
Reserved
S4
Off
Off = Booting from diskette is
controlled by RBSU.
On = Booting from diskette is enabled
and RBSU is overridden.
Server Component Identification
Position
Default
Function
S5
Off
Off = No function
97
On = Clears power-on password and
administrator password
S6
Off
Off = No function
On = Clear NVRAM.
When the system maintenance switch position 6 is set to the On position, the
system is prepared to erase all system configuration settings from both CMOS
and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes
configuration information. Be sure to properly configure the server or
data loss could occur.
NMI Switch
The NMI switch allows administrators to perform a memory dump before
performing a hard reset. Crash dump analysis is an essential part of eliminating
reliability problems, such as hangs or crashes in operating systems, device
drivers, and applications. Many crashes freeze a system, requiring you to do a
hard reset. Resetting the system erases any information that would support root
cause analysis.
Systems running Microsoft® Windows® operating systems experience a blue
screen trap when the operating system crashes. When this happens, Microsoft®
recommends that system administrators perform an NMI event by pressing a
dump switch. The NMI event enables a hung system to become responsive again.
Chassis ID Switch
S1 on the Chassis ID ("System Board Components" on page 95) switch
determines the chassis ID and functions independently from S2 and S3.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
S2 and S3 control the function of the iLO Diagnostic LEDs ("System Board
LEDs" on page 99). The on/off combinations of S2 and S3 determine the debug
information displayed by the iLO Diagnostic LEDs. Before the server is powered
up, the iLO Diagnostic LEDs represent the state of iLO. With the server powered
up, the iLO Diagnostic LEDs represent the state of the Chassis ID Switch
settings as indicated in the table.
Debug LED Function
S2 Position
S3 Position
Port 85
Off
Off
Port 84
Off
On
iLO
On
Off
Smart Array 6i
On
On
DIMM Slots
DIMM slots are numbered sequentially (1 through 6) and the paired banks are
identified by the letters A, B, and C.
Item
Description
1
DIMM slot 1A
2
DIMM slot 2A
Server Component Identification
Item
Description
3
DIMM slot 3B
4
DIMM slot 4B
5
DIMM slot 5C
6
DIMM slot 6C
System Board LEDs
Item
LED Description
Status
1
PPM 2 failure
Amber = PPM failed
Off = Normal
2
Overtemperature
Amber = Cautionary or critical temperature
level detected
Off = Temperature OK
3
Riser interlock
Amber = PCI riser cage not seated
Off = PCI riser cage is seated
4
Fan failure LED
Off = Fan is not powered
Green = Normal
Amber = Failure
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Item
LED Description
Status
5
DIMM 6C failure
Amber = Memory failed
Off = Normal
6
DIMM 5C failure
Amber = Memory failed
Off = Normal
7
DIMM 4B failure
Amber = Memory failed
Off = Normal
8
DIMM 3B failure
Amber = Memory failed
Off = Normal
9
DIMM 2A failure
Amber = Memory failed
Off = Normal
10
DIMM 1A failure
Amber = Memory failed
Off = Normal
11
Online spare memory
Amber = Failover, online spare memory in
use
Green = Enabled, but not in use
Off = Disabled
12
PPM 1 failure
Amber = PPM failed
Off = Normal
13
iLO diagnostic LEDs
Refer to the HP Integrated Lights-Out User
Guide on the Documentation CD.
14
Processor 1 failure
Amber = Processor failed
Off = Normal
15
Processor 2 failure
Amber = Processor failed
Off = Normal
System LEDs and Internal Health LED Combinations
When the internal health LED on the front panel illuminates either amber or red,
the server is experiencing a health event. Combinations of illuminated system
LEDs and the internal health LED indicate system status.
Server Component Identification
101
The front panel health LEDs indicate only the current hardware status. In some
situations, HP SIM may report server status differently than the health LEDs
because the software tracks more system attributes.
System LED and
Color
Internal Health
LED Color
Status
Processor failure,
socket X (Amber)
Red
One or more of the following conditions may exist:
•
Processor in socket X has failed.
•
Processor X is not installed in the socket.
•
Processor X is unsupported.
•
ROM detects a failed processor during POST.
Amber
Processor in socket X is in a pre-failure condition.
PPM failure, slot X
(Amber)
Red
•
PPM in slot X has failed.
•
PPM is not installed in slot X, but the corresponding
processor is installed.
DIMM failure, slot X
(Amber)
Red
•
DIMM in slot X has failed.
Amber
•
DIMM in slot X is in a pre-failure condition.
DIMM failure, all slots
in one bank (Amber)
Red
No valid or usable memory is installed in the system.
Overtemperature
(Amber)
Red
•
The Health Driver has detected a cautionary
temperature level.
•
The server has detected a hardware critical
temperature level.
Riser interlock
(Amber)
Red
PCI riser cage is not seated.
Online spare memory
(Amber)
Amber
Bank X failed over to the online spare memory bank.
Power converter
module (Amber)
Red
Power converter module has failed.
Fan (Amber)
Amber
Redundant fan has failed.
Red
The minimum fan requirements are not being met. One
or more fans have failed or are missing.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
System LED and
Color
Internal Health
LED Color
Status
SCSI configuration
error (Amber)
Red
SCSI cabling or terminator configuration is incorrect for
SCSI backplane.
SCSI Backplane Components
Item
Description
1
Power button/LED system connector
2
SCSI connector (port 2)
3
DVD/CD-ROM drive connector
4
SCSI connector (port 1)
5
Diskette drive connector
6
Power connector
7
USB system connector
8
Diskette drive system connector
9
SCSI connector (used with a jumper cable in simplex
mode or terminator board in duplex mode)
10
DVD/CD-ROM drive system connector
Server Component Identification
SCSI Backplane LEDs
Item
LED Description
Status
1
SCSI configuration
On = Simplex
Off = Duplex
2
SCSI configuration error
On = SCSI cabling or terminator
configuration is incorrect
Off = SCSI cabling or terminator
configuration is correct
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Hot-Plug SCSI Hard Drive LEDs
Item
LED Description
Status
1
Activity status
On = Drive activity
Flashing = High activity on the drive or drive
is being configured as part of an array.
Off = No drive activity
2
Online status
On = Drive is part of an array and is
currently working.
Flashing = Drive is actively online.
Off = Drive is offline.
3
Fault status
On = Drive failure
Flashing = Fault-process activity
Off = No fault-process activity
Server Component Identification
105
Hot-Plug SCSI Hard Drive LED Combinations
Activity
LED (1)
Online
LED (2)
Fault LED Interpretation
(3)
On, off, or
flashing
On or off
Flashing
On, off, or
flashing
On
On or
flashing
Flashing
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Off
The drive is online and is configured as part of an array.
If the array is configured for fault tolerance and all other drives in the
array are online, and a predictive failure alert is received or a drive
capacity upgrade is in progress, you may replace the drive online.
Off
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding or undergoing capacity expansion.
On
Off
Off
Do not remove the drive.
The drive is being accessed, but (1) it is not configured as part of an
array; (2) it is a replacement drive and rebuild has not yet started; or
(3) it is spinning up during the POST sequence.
Flashing
Flashing
Flashing
Do not remove the drive. Removing a drive may cause data loss
in non-fault-tolerant configurations.
Either (1) the drive is part of an array being selected by an array
configuration utility; (2) Drive Identification has been selected in
HP SIM; or (3) drive firmware is being updated.
Off
Off
On
The drive has failed and has been placed offline.
You may replace the drive.
Off
Off
Off
Either (1) the drive is not configured as part of an array; (2) the drive
is configured as part of an array, but it is a replacement drive that is
not being accessed or being rebuilt yet; or (3) the drive is configured
as an online spare.
If the drive is connected to an array controller, you may replace the
drive online.
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Internal PCI Hot Plug LEDs and Button
NOTE: Hot-plug LEDs are available only with the optional hot-plug PCI
riser cage.
Item
Description
Status
1
Fault LED (Amber) On = Expansion board failed.
Off = Normal
2
Power LED
(Green)
On = Power is applied to the slot.
Flashing = Power is cycling.
Off = Power is not applied to the slot.
3
PCI Hot Plug
button
N/A
PCI Hot Plug LED Status Combinations
Power LED
(Green)
Fault LED
(Amber)
OK to
open?
Slot Status
On
Off
No
The power to the slot is on and the slot is functioning normally.
Do NOT open the slot release lever.
Server Component Identification
107
Power LED
(Green)
Fault LED
(Amber)
OK to
open?
Slot Status
On
On
No
The power to the slot is on, but the slot needs attention for a
possible problem with the slot, board, or driver. DO NOT open
the slot release lever.
Examine the logs and HP SIM. If the expansion board is faulty,
remove or replace the board.
Flashing
On or off
No
The power to the slot is being turned off or on, which may take
several seconds. DO NOT open the slot release lever.
To cancel the operation, press the PCI Hot Plug button.
Off
On
Yes
The power to the slot is off, but the slot needs attention for a
possible problem with the slot, board, or driver.
Off
Off
Yes
The power to the slot is off.
PCI Riser Cage LED
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.
108
HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Status
On = AC power connected
Off = AC power disconnected
Remote Management Connector
The 30-pin remote management connector, located on the PCI riser cage, is used
to cable the Remote Insight Lights-Out Edition II option. For more information,
refer to "RILOE II Cabling" in the user guide or the Remote Insight Lights-Out
Edition II User Guide on the Documentation CD.
Server Component Identification
Identifying Hot-Plug Fans
Item
Description
Configuration
1
Fan 1
Redundant
2
Fan 2
Primary
3
Fan 3
Redundant
4
Fan 4
Primary
5
Fan 5
Primary
6
Fan 6
Primary
7
Fan 7
Primary
8
Fan 8
Redundant
109
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Hot-Plug Fan LED
Status
Green = Operating normally
Amber = Failed
Off = No power
Server Component Identification
Power Converter Module LED
Status
Amber = Failed
Off = Operating normally
Battery-Backed Write Cache LEDs
111
112
HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Item
LED Color
1
Amber
2
Green
For LED status information, refer to "Battery-Backed Write Cache LED Statuses
(on page 112)."
Battery-Backed Write Cache LED Statuses
Server Status
LED Status
Server is on and has normal run Green = On
time
Server is off and is in data
retention mode
Battery Module Status
Fast charging
Green = Flashing
The microcontroller is waiting for
communication from the host controller.
Green = Off
The battery is fully charged.
Amber = On
A short exists in the connection of one or more
of the three button cells within the battery
module.
Amber = Flashing
An open exists in the circuit between the
positive and negative terminals of the battery
module.
Amber = Off
Normal
Amber = Flashing every User data held in the write cache is being
15 seconds
backed up.
113
Specifications
In This Section
Server Specifications ..................................................................................................................113
Environmental Specifications.....................................................................................................114
Hot-Plug Power Supply Calculations .........................................................................................114
DDR2 SDRAM DIMM Specifications.......................................................................................114
1.44-MB Diskette Drive Specifications......................................................................................115
CD-ROM Drive Specifications ..................................................................................................116
Ultra320 SCSI Hard Drive Specifications..................................................................................117
Server Specifications
Dimensions
Height
8.59 cm (3.38 in)
Depth
66.07 cm (26.01 in)
Width
44.54 cm (17.54 in)
Weight (maximum)
27.22 kg (60 lb)
Weight (no drives installed)
20.41 kg (47.18 lb)
Input requirements
Rated input voltage
100 to 132 VAC, 200 to
240 VAC
Rated input frequency
50 Hz to 60 Hz
Rated input current
7.5 A (100 VAC), 3.8 A
(200 VAC)
Rated input power
735 W
BTUs per hour
2508
Power supply output
Rated steady-state power
575 W
Maximum peak power
575 W
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Environmental Specifications
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
Shipping
-30°C to 50°C (-22°F to 122°F)
Storage
-40°C to 70°C (-40°F to 158°F)
Maximum wet bulb
temperature
28°C (82.4°F)
Relative humidity
(noncondensing)**
Operating
10% to 90%
Non-operating
5% to 95%
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m
(1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C
(113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 KPa.
Hot-Plug Power Supply Calculations
For hot-plug power supply specifications and calculators to determine electrical
and heat loading for the server, refer to the HP Enterprise Configurator website
(http://h30099.www3.hp.com/configurator/).
DDR2 SDRAM DIMM Specifications
CAUTION: Be sure to install DIMMs in the proper
configuration. Refer to the Documentation CD.
Item
Description
Size
512 MB, 1 GB, 2 GB
Width
72 bits
Specifications
Item
Description
Upgrade requirement *
Any combination of like-paired DDR2 DIMMs that provide
a minimum of 512 MB
115
*Use only 512-MB, 1-GB, or 2-GB, 72-bit wide, 1.8-V, PC2-3200 Registered ECC DDR2.
Use HP DDR2 only.
1.44-MB Diskette Drive Specifications
Item
Description
Dimensions
Height
12.7 mm (0.5 in)
Width
96 mm (3.8 in)
Depth
130 mm (5.1 in)
LEDs (front panel)
Green = On
Read/write capacity per
diskette
High density
1.44 MB
Low density
720 KB
Drives supported
1
Drive height
One-third height
Drive rotation
300 rpm
Transfer rate
High
500 Kb/s
Low
250 Kb/s
Bytes/sector
512
Sectors per track (high/low)
18/9
Tracks per side (high/low)
80/80
Access times
Track-to-track (high/low)
3 ms/6 ms
Average (high/low)
169 ms/94 ms
116
HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Item
Description
Setting time
15 ms
Latency average
100 ms
Cylinders (high/low)
80/80
Read/write heads
2
CD-ROM Drive Specifications
Item
Description
Applicable disk
CD-ROM (modes 1 and 2); mixed mode (audio and data combined); CD-DA;
Photo CD (single/multiple-session), CD-XA ready; CDi ready
Capacity
550 MB (mode 1, 12 cm)
640 MB (mode 2, 12 cm)
Block size
2368, 2352 bytes (mode 0)
2352, 2340, 2336, 2048 bytes (mode 1)
2352, 2340, 2336, 2048 bytes (mode 2)
Dimensions
Height
12.7 mm (0.50 in)
Depth
132.08 mm (5.20 in)
Width
132.08 mm (5.20 in)
Weight
0.34 kg (0.75 lb)
Data transfer rate
Sustained
150 KB/s (sustained 1X), 1500/3600 KB/s (10X to 24X)
Burst
16.6 MB/s
Access times (typical)
Full stroke
300 ms
Random
140 ms
Diameter
12 cm, 8 cm (4.70 in, 3.15 in)
Thickness
1.2 mm (0.05 in)
Specifications
Item
Description
Track pitch
1.6 µm (6.3 × 10-7 in)
Cache/buffer
128 KB
Startup time
< 10 s
Stop time
< 5 s (single); < 30 s (multisession)
117
Laser parameters
Type
Semiconductor laser GaAs
Wave length
700 ± 25 nm
Divergence angle
53.5° ± 1.5°
Output power
0.14 mW
Operating conditions
Temperature
5°C to 45°C (41°F to 118°F)
Humidity
5% to 90%
Ultra320 SCSI Hard Drive Specifications
Item
36.4-GB Ultra320
SCSI Drive
72.8-GB Ultra320
SCSI Drive
72.8-GB Ultra320
SCSI Drive
146.8-GB Ultra320
SCSI Drive
Capacity
36,419.6 MB
72,837.2 MB
72,837.2 MB
146,815.74 MB
Height
1.0 in (One-third
height)
1.0 in (One-third
height)
1.0 in (One-third
height)
One-third, 1.0 in
Width
4.0 in
4.0 in
4.0 in
4.0 in
Interface
Ultra320 SCSI
Ultra320 SCSI
Ultra320 SCSI
Ultra320SCSI
Transfer rate
320 MB/sec
320 MB/sec
320 MB/sec
320 MB/sec
Rotational
speed
15,000 rpm
10,000 rpm
15,000 rpm
10,000 rpm
Bytes per
sector
512
512
512
512
142,264,000
142,264,000
286,749,488
Logical blocks 71,132,000
118
HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Item
36.4-GB Ultra320
SCSI Drive
72.8-GB Ultra320
SCSI Drive
72.8-GB Ultra320
SCSI Drive
146.8-GB Ultra320
SCSI Drive
Operating
temperature
10°C to 35°C
(50°F to 95°F)
10°C to 35°C
(50°F to 95°F)
10°C to 35°C
(50°F to 95°F)
10°C to 35°C
(50°F to 95°F)
119
Acronyms and Abbreviations
ABEND
abnormal end
ASR
Automatic Server Recovery
BBWC
battery-backed write cache
BIOS
Basic Input/Output System
DDR
double data rate
DIMM
dual inline memory module
IDE
integrated device electronics
iLO
Integrated Lights-Out
120
HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
IML
Integrated Management Log
LED
light-emitting diode
NMI
non-maskable interrupt
NVRAM
non-volatile memory
ORCA
Option ROM Configuration for Arrays
PCI
peripheral component interface
PCI Express
peripheral component interconnect express
PCI-X
peripheral component interconnect extended
POST
Power-On Self-Test
PPM
Processor Power Module
Acronyms and Abbreviations
RBSU
ROM-Based Setup Utility
RDP
Remote Desktop Protocol
RILOE II
Remote Insight Lights-Out Edition II
SCSI
small computer system interface
SDRAM
synchronous dynamic RAM
SNMP
Simple Network Management Protocol
UID
unit identification
USB
universal serial bus
VHDCI
very high density cable interconnect
121
123
Index
A
AC power supply 94
access panel 19
Altiris Deployment Solution 85
Altiris eXpress Deployment Server 85
ASR (Automatic Server Recovery) 83, 119
ASR-2 (Automatic Server Recovery-2) 83
Automatic Server Recovery (ASR) 83
Automatic Server Recovery-2 (ASR-2) 83
Autorun Menu 86
D
DC power supply 94
deployment software 85
diagnostic tools 83, 85, 87
DIMM slot LEDs 99, 100, 104
DIMM slots 98
DIMMs 42, 114
diskette drive 24, 77, 90, 100, 115
diskette drive connectors 95, 102
drive bays 90
drive LEDs 104, 105
duplex SCSI hard drive configuration 69
DVD-ROM drive 21, 76, 90
E
B
battery 97, 98
battery pack, removing 30
Battery-Backed Write Cache Enabler 28, 30, 31
bezel, removing 24
BIOS upgrade 87
blanks 54, 56, 59
blue screen event 97
board components 95
buttons 89, 91, 94, 106
C
cable configuration 67
cables 67
cabling 67
cache, replacing 28
cache, transferring 31
CD ejector assembly 22
CD-ROM drive 21, 116
CD-ROM drive connectors 95
chassis ID switch 95, 97
component identification 90, 92, 95, 97
components 89
connectors 89, 90, 92, 95
crash dump analysis 97
electrostatic discharge 13
expansion board 34, 61
expansion board ejector/divider 37
expansion slot covers, removing 36, 63
expansion slot LEDs 94, 106, 107
expansion slots 92
extending server from rack 16
F
fan brackets 25, 26
fan connectors 95
fan LED 99, 100, 104, 110
fans 109
features 89
flash ROM 87
front bezel 24
front panel buttons 91
front panel components 90
front panel LEDs 91
H
hard drive blanks 54, 90
hard drive LEDs 104, 105
hard drives 53, 67, 104, 105, 117
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HP ProLiant DL380 Generation 4 Server Maintenance and Service Guide
Health Driver 83, 100, 104
health LEDs 91, 100, 104
hot-plug power supply 57
HP Insight Diagnostics 13, 88
HP ProLiant Essentials Foundation Pack 83
HP ProLiant Essentials Rapid Deployment
Pack 85
HP Systems Insight Manager, overview 83
I
illustrated parts catalog 7
iLO (Integrated Lights-Out) 84, 92
IML (Integrated Management Log) 84
Insight Diagnostics 88
Integrated Management Log (IML) 84
internal health LED 91, 100
K
keyboard connector 92
L
laser devices 116
LEDs 89, 91, 94, 99, 100, 103, 104, 105, 106,
107
LEDs, hard drive 104
M
management tools 83
memory 42
memory dump 97
memory slot LEDs 99, 100
memory slots 95, 98
mouse connector 92
N
network connector LEDs 94
NIC connectors 92
NIC LEDs 91
NMI switch 97
O
Online ROM Flash Component Utility 87
online spare memory LED 99, 100
operating system crash 97
Option ROM Configuration for Arrays
(ORCA) 85
ORCA (Option ROM Configuration for
Arrays) 85
overtemperature LED 99, 100
P
part numbers 7, 8
PCI array controllers, cabling 70
PCI Hot Plug backplane cabling 78
PCI Hot Plug LEDs 94, 106
PCI lightpipe and cover 39
PCI riser cage 33
PCI riser cage door latch 32
PCI riser cage LED 107
PCI slots 92
PCI-X boards 92
plastics kit 8
power button/LED board 42
power connectors, internal 95
power converter module 40
power converter module LED 100, 111
power cord connector 92, 97
power input requirements 113
power LEDs, system 90, 91
power module 40
Power On/Standby button 78, 90, 91
power requirements 114
power supplies 94, 114
power supply blank 7, 59
power supply LEDs 94, 111
power supply output 114
PPM (Processor Power Module) 8
PPM failure LEDs 99, 100
PPM slots 95
preparation procedures 15
processor failure LEDs 99, 100
processors 43, 95
Index
R
rear components 92
rear panel buttons 94
rear panel connectors 92
rear panel LEDs 94
Remote Insight Lights-Out Edition board 79
removal and replacement procedures 13
resetting the system 97
RILOE II (Remote Insight Lights-Out Edition
II) 70, 79
riser interlock LED 99, 100
RJ-45 connectors 92
RJ-45 network connector LEDs 94
ROM, updating 87
ROMPaq utility 87
S
safety considerations 13
SCSI backplane LEDs 67, 100, 103
SCSI cabling 67
SCSI terminator 73
serial connector 92
serial number 50
server setup 14
server warnings and cautions 14
server, front panel LEDs 91
server, real panel LEDs 94
server, rear panel components 92
simplex SCSI hard drive configuration 70
Smart Array 6i Controller 28, 30
SmartStart Autorun Menu 86
SmartStart, overview 86
specifications 113
specifications, server 114, 115, 116, 117
static electricity 13
support packs 86
system board LEDs 99, 100
system power LED 91
Systems Insight Manager 83
T
telco racks 15
temperature, overtemperature LED 99, 100
tools 83
U
UID LEDs 91, 94
USB connectors 92
utilities 83, 85, 87, 88
V
VHDCI SCSI connector 92
video connector 92
125