renmark freestanding wood fire

Owners &
Installation
RENMARK FREESTANDING WOOD FIRE
Manual
Model: F180B-2
PLEASE KEEP THESE INSTRUCTIONS FOR
FUTURE REFERENCE
WARNING:
Improper installation, adjustment, alteration, service or maintenance can
cause injury or property damage. Refer to this manual. For assistance or
additional information consult an authorised installer, service agency or
the distributor.
FOR YOUR SAFETY
Do not store or use petrol or other flammable vapours and liquids in the
vicinity of this or any other appliance.
Installation and service must be performed by an authorised installer
or service agency.
918-670g
FPI - FIREPLACE PRODUCTS AUSTRALIA PTY LTD.
1-3 CONQUEST WAY HALLAM VICTORIA 3803
Dec-05-2017
Thank-you for purchasing a
REGENCY FIREPLACE PRODUCT.
The pride of workmanship that goes into each of our products will give you years of trouble-free
enjoyment. Should you have any questions about your product that are not covered in this manual,
please contact the REGENCY DEALER in your area.
Keep those REGENCY FIRES burning.
SAFETY NOTE: If this wood fire is not properly installed, a house fire may result. For your safety,
follow the installation instructions, contact local building, fire officials, or authority having jurisdiction
about restrictions and installation inspection requirements in your area.
The authority having jurisdiction should be consulted before installation to determine the need to
obtain a permit.
DO NOT BURN (WILL VOID WARRANTY):
• Treated wood
• Tea Tree
• Cardboard
• Solvents
• Oil Based woods
• Colored Paper
• Coal
• Trash
• Garbage
ONLY CLEAN APPLIANCE WITH A DAMP CLOTH
(NEVER WHEN UNIT IS HOT)
DO NOT USE ANY ABRASIVE CLEANERS
2
Regency Renmark Freestanding Wood Fire
table of
contents
Compliance Plate...................................................................4
MAINTENANCE
Unit Dimensions.....................................................................5
Maintenance...........................................................................9
Creosote.................................................................................9
INSTALLATION
Residential Installation............................................................6
Glass Maintenance.................................................................9
Safety Guidelines and Warnings............................................6
Door Latch Adjustment...........................................................9
Brick Installation.....................................................................6
Wood Storage.........................................................................9
Clearance to Combustibles.....................................................7
Wiring Diagram.....................................................................10
Floor Protection......................................................................7
Installing the Optional Fan....................................................10
OPERATING INSTRUCTIONS
Operating Instructions............................................................8
Air Slide Control.....................................................................8
First Fire.................................................................................8
Fan* Operation.......................................................................8
- Ways to Prevent & Keep Units Free of Creosote..........9
PARTS LIST
Heater Assembly.................................................................. 11
WARRANTY
Warranty...............................................................................12
* Fan is an optional extra
Regency Renmark Freestanding Wood Fire
3
SAFETY
LABEL
data
badge
This is a copy of the label that accompanies
each F180B-2 Freestanding Wood Fire. We
have printed a copy of the contents here for
your review.
NOTE: Regency units are constantly being
improved. Check the label on the unit and if
there is a difference, the label on the unit is the
correct one.
MAKE: REGENCY
TYPE: FREESTANDING WOODFIRE
Model: RENMARK F180B-2
Serial
Number
325
TESTED BY:
TEST REPORT NUMBER: HCMG/15/030
HRL TECHNOLOGY PTY LTD.
TRAMWAY ROAD MORWELL VICTORIA 3840 (May 2015)
WHEN TESTED IN ACCORDANCE WITH AS/NZS 4012:2014 & AS/NZS 4013:2014
MAXIMUM AVERAGE HEAT OUTPUT BURNING HARDWOOD: 10kW without fan fitted
11kW with fan fitted
OVERALL AVERAGE EFFICIENCY BURNING HARDWOOD: 69% without fan fitted
70% with fan fitted
PARTICULATE EMISSION FACTOR: 0.5g/kg
CATALYTIC COMBUSTOR: NO
MANUFACTURER/DISTRIBUTOR: FIREPLACE PRODUCTS AUSTRALIA PTY. LTD.
1 CONQUEST WAY, HALLAM VIC 3803
Date of Manufacture:
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
2017
2018 2019 2020 2021
918-664e
Part #: 918-664e
Colour: Black on Grey
Size: 100%
Apr. 19/07: Changed 2006 to 2007 under Tested By
Dec. 15/08: Changed model name to F180B-1
Aug. 07/12: Updated manufacture dates
Jan. 6/14: Rev. B- Updated E. Aus address and manufacture dates
Apr. 15/15 Rev. C - Updated data as per Matt M
May 21/15: Rev. D - new test results - (-2 model)
Sept. 25/17: Rev. E--Updated manufacturing date
4
Regency Renmark Freestanding Wood Fire
dimensions
DIMENSIONS
464mm
Regency Renmark Freestanding Wood Fire
5
installation
RESIDENTIAL
INSTALLATION
1) Please read this entire manual before you
install and use your new wood fire. Failure
to follow instructions may result in property
damage, bodily injury or even death. Be
aware that local Codes and Regulations may
override some items in this manual. Check
with your local inspector.
2) THE APPLIANCE AND FLUE-SYSTEM
SHALL BE INSTALLED IN ACCORDANCE
WITH AS/NZS 2918:2001 AND THE APPROPRIATE REQUIREMENTS OF THE
RELEVANT BUILDING CODE OR CODES.
APPLIANCES INSTALLED IN ACCORDANCE WITH THIS STANDARD SHALL
COMPLY WITH THE REQUIREMENTS OF
AS/NZS 4013 WHERE REQUIRED BY THE
REGULATORY AUTHORITY.
ANY MODIFICATION OF THE APPLIANCE
THAT HAS NOT BEEN APPROVED IN
WRITING BY THE TESTING AUTHORITY
IS CONSIDERED TO BE IN BREACH OF
THE APPROVAL GRANTED FOR COMPLIANCE WITH AS/NZS 4013.
CAUTION: MIXING OF APPLIANCE OR
FLUE-SYSTEM COMPONENTS FROM
DIFFERENT SOURCES OR MODIFYING
THE DIMENSIONAL SPECIFICATION OF
COMPONENTS MAY RESULT IN HAZARDOUS CONDITIONS. WHERE SUCH
ACTION IS CONSIDERED, THE MANUFACTURER SHOULD BE CONSULTED
IN THE FIRST INSTANCE.
3) Select a position for your Regency Heater.
Consult the minimum clearance chart for
your model and set the heater in place. For
close clearance installation use listed double
wall connector systems.
4) To ensure vertical alignment, suspend a
plumb bob from the ceiling over the exact
center of your heater flue and mark a spot
on the ceiling to indicate the center of the
flue.
5) Check that the area above the ceiling is
clear for cutting. Re-confirm the clearance
from the heater to combustibles to ensure
that they are within the prescribed limits.
6) Mark the location of the pedestal base on
the floor, then move the heater aside and
mark the position of the floor protector.
7) Install flue according to flue manufacturers
instructions. The performance of your wood
fire is governed to a very large part by the
flue system. Too short a flue can cause
difficult start-up, dirty glass, backsmoking
when door is open, and
6
even reduced heat output. Too tall a flue may
prompt excessive draft which can result in
very short burn times and excessive heat
output.
10)Do not use grates or andirons or other
methods for supporting fuel. Burn directly
on the base or bricks where supplied.
8) The floor protector must be of non-combustible material. Refer to page 7 for floor
protector clearances.
11)Open the draft control fully for 10 to 15
seconds prior to slowly opening the door
when refuelling the fire.
9) When the floor protection is complete, position the heater with the flue collar centered
under the installed flue.
12)Do not connect your unit to any air distribution duct.
10) In seismically active areas, Regency recommends that your unit is secured to the floor
by using the bolt down holes inside the
pedestal.
11)Do not connect this unit to a flue serving
another appliance.
13)Your wood fire should burn dry, standard
firewood only. The use of cut timber, plywood, “mill ends”, etc. is not allowed as this
fuel can easily overheat your wood fire.
Evidence of excessive overheating will void
your warranty. As well, a large portion of
sawmill waste is chemically treated timber,
which is illegal to burn in many areas. Salt
drift wood and chemically treated fire logs
also must not be burned in your wood fire.
SAFETY GUIDELINES AND
WARNINGS
14)No combustible material should be closer
than the clearances as specified on page
7.
1) Never use petrol, petrol type lantern fuels,
kerosene, charcoal lighter fuel, or similar
liquids to start or ‘freshen up’ a fire in your
heater. Keep all such liquids well away from
the heater while it is in use.
15)DO NOT OPERATE WITH BROKEN
GLASS.
2) Keep the door closed during operation and
maintain all seals in good condition.
BRICK INSTALLATION
3) Do not burn any quantities of paper, garbage,
and never burn flammable fluids such as
petrol, naptha or engine oil in your heater.
Firebrick comes installed in each heater and is
made to extend the life of your heater and to
radiate heat more evenly.
4) If you have smoke detectors, prevent smoke
spillage as this may set off a false alarm.
Important: Remove the packing material from
above and below the top bricks. Check to see
that all firebricks are in their correct positions and
have not become misaligned during shipping.
5) Do not overfire heater. If the flue connector,
flue baffle or the heater top begin to glow,
you are overfiring. Stop adding fuel and
close the draft control. Overfiring can cause
extensive damage to your heater including
warpage and premature steel corrosion.
Overfiring will void your warranty.
6) Do not permit creosote or soot build-up in
the flue system. Check and clean flue at
regular intervals. Failure to do so can result
in a serious flue fire.
7) Your Regency heater can be very hot. You
may be seriously burned if you touch the
heater while it is operating, keep children,
clothing and furniture away. Warn children
of the burn hazard. For safety reasons a
guard around the fire is recommended.
8) The heater consumes air while operating,
provide adequate ventilation with an air duct
or open a window while the heater is in use.
9) Do not connect this unit to a flue flue serving
another appliance.
Regency Renmark Freestanding Wood Fire
installation
MINIMUM CLEARANCE TO
COMBUSTIBLE MATERIALS
Hawkwind
Standard *(1)
Default Kit
AHD Special
Insulated *(2)
A
400mm
450mm
B
100mm
100mm
C
175mm
175mm
D
100mm
100mm
E
120mm
120mm
F
350mm
350mm
G
880mm
880mm
H
914mm
914mm
Floor Protection
A combustible floor must be protected by non-combustible material (like
tile, concrete board, or as defined by local codes) extending beneath
the heater as follows;
From Sides:
From Front: From Back: Refer to Dimension E
Refer to Dimension F
Refer to Dimension D
The floor protector should consist of 12mm thick cement fibre sheet
which has a thermal resistance of 0.8m2 k/w for 4mm sheets of cement
fibre sheet.
IMPORTANT
* (1) The Hawkwind Standard flue kit requires a 130o x 900mm
stainless reflective shield between the decromesh casing and active flue. If no additional shielding is added to the Standard default
Hawkwind kit the rear wall clearance is 325mm.
* (2) The AHD Special Insulated flue kit must be installed with a
40mm air gap around the flue to any combustible surfaces and the
ceiling ring must be spaced as such to provide an air gap of 20mm
to the ceiling. An additional 130º x 900mm stainless shield must be
positioned 25mm behind the active flue - directly on top of the
appliance.
OPTIONAL CORNER FLOOR PROTECTION
CORNER
J
Renmark F180B (Fig. 1)
I
M
K
L
I
1288mm
J
1288mm
K
665mm
L
880mm
M
1380mm
Fig. 1
The flue pipe shall extend not less than 4.6m above the top of the floor protector.
NOTE: Installation must be carried out by a licensed installer in accordance
with AS/NZS 2918:2001.
NOTE: A minimum clearance of 125mm (flat wall) or 150mm (corner wall) must be retained for all wall surfaces to allow for fan access and maintenance.
Regency Renmark Freestanding Wood Fire
7
operating
instructions
OPERATING
INSTRUCTIONS
With your unit now correctly installed and safety
inspected by your local authority, you are now
ready to start a fire. Before establishing your
first fire, it is important that you fully understand
the operation of your draft control.
CAUTION: THIS APPLIANCE MUST BE
MAINTAINED AND OPERATED AT ALL TIMES
IN ACCORDANCE WITH THESE INSTRUCTIONS.
AIR SLIDE CONTROL
Both the primary and air wash drafts are controlled by the control rod located on the right side
of the unit (when facing the unit). To increase
your draft - pull open, and to decrease - push
closed. All units have a secondary draft system
that continually allows combustion air to the
induction ports at the top of the firebox, just
below the flue baffle.
CAUTION: THE USE OF SOME TYPES OF
PRESERVATIVE-TREATED WOOD AS A FUEL
CAN BE HAZARDOUS.
Push - Closed
WARNING: ANY MODIFICATION OF THE APPLIANCE THAT HAS NOT BEEN APPROVED
IN WRITING BY THE TESTING AUTHORITY
IS CONSIDERED AS BREACHING AS/NZS
4013.
WARNING: DO NOT USE FLAMMABLE
LIQUIDS OR AEROSOLS TO START OR
REKINDLE THE FIRE.
WARNING: DO NOT USE FLAMMABLE LIQUIDS OR AEROSOLS IN THE VICINITY OF
THIS APPLIANCE WHEN IT IS OPERATING.
Pull - Open
For safety reasons and in order to avoid
over firing of your unit do not burn your
fire with the door open or ajar.
FAN OPERATION
(Note : Fan is an optional extra)
If the optional 2 speed fan has been installed the
fan will be controlled by a thermodisc and a speed
selection switch on the side of the pedestal. The
fan speed switch positions are HI / OFF / LOW.
Fan operation will be automatically controlled by
the selection on the fan speed switch and the
temperature of the heater. The thermodisc in the
fan circuit ensures that the heater has achieved a
high temperature before the fan can operate – this
may take 15 - 20 minutes. When the heater cools
down the fan will automatically turn off – this may
take 15 - 20 minutes.
Selecting OFF on the fan speed switch will always
turn the fan off immediately.
8
WARNING: Never build a roaring fire in
a cold heater. Always warm your heater
up slowly!
5) Once a bed of coals has been established
on the base of the firebox, you may adjust
the draft control to a low setting to operate
the unit at its most efficient mode.
6) During the first few fires, keep the combustion rate at a moderate level and avoid a
large fire. Only after 5 or 6 such fires can
you operate the heater at its maximum
setting, and only after the metal has been
warmed.
7) For the first few days, the heater will give
off an odour from the paint. This is to be
expected as the high temperature paint
becomes seasoned. Windows and/or doors
should be left open to provide adequate
ventilation while this temporary condition
exists. Burning the heater at a very high
temperature the first few times may damage
the paint. Burn fires at a moderate level the
first few days.
8) Do not place anything on the heater top
during the curing process. This may result
in damage to your paint finish.
WARNING: DO NOT STORE FUEL WITHIN
HEATER INSTALLATION CLEARANCES.
WARNING: OPEN AIR CONTROL (AND
DAMPER WHEN FITTED) BEFORE OPENING
FIRING DOOR.
4) After about 45 minutes, when your wood
has begun to burn strongly, adjust your draft
control down to keep the fire at a moderate
level.
WARNING: To build a fire in ignorance
or to disregard the information contained in this section can cause serious
permanent damage to the unit and void
your warranty!!
FIRST FIRE
When your installation is completed and inspected you are ready for your first fire.
1) Open control fully.
2) Open firebox door and build a small fire
using paper and dry kindling on the firebox
base. Secure door on the firebox and wait a
few minutes for a good updraft in the flue to
establish the fire. (Leaving the door slightly
open will help your fire start more rapidly.)
CAUTION: Never leave unit unattended
if door is left open. This procedure is for
fire start-up only, as unit may overheat
if door is left open for too long.
3) With the draft still in the fully open position
add two or three seasoned logs to your fire.
Form a trench in the ash bed to allow air to
reach the rear of the firebox prior to closing
the door.
9) During the first few days it may be more
difficult to start the fire. As you dry out your
firebrick and your masonry flue, your draft
will increase.
10)For those units installed at higher elevations
or into sub-standard masonry fireplaces,
drafting problems may occur. Consult an
experienced dealer or mason on methods
of increasing your draft.
11)Some cracking and popping noises may be
experienced during the heating up process.
These noises will be minimal when your
unit reaches temperature.
12)Before opening your door to reload, open
draft fully for approximately 10 to 15 seconds
until fire has been re-established. This will
minimize any smoking.
13)All fuel burning appliances consume oxygen
during operation. It is important that you
supply a source of fresh air to your unit
while burning. A slightly opened window is
sufficient for the purpose. If you also have
a fireplace in your home, a downdraft may
be created by your Regency Heater causing a draft down your flue. If this occurs,
slightly open a window near your unit.
Regency Renmark Freestanding Wood Fire
maintenance
CAUTION: If the body of your unit, flue baffle
or any part of the flue connector starts to
glow, you are overfiring. Stop loading fuel
immediately and close the draft control until
the glow has completely subsided.
14)Green or wet wood is not recommended for
your unit. If you must add wet or green fuel,
open the draft control fully until all moisture
has been dispersed by the intense fire.
Once all moisture has been removed, the
draft control may be adjusted to maintain
the fire.
15)If you have been burning your heater on
a low draft, use caution when opening the
door. After opening the damper, open the
door a crack, and allow the fire to adjust
before fully opening the door.
3) Only burn seasoned wood! Avoid burning
wet or green wood. Seasoned wood has
been dried at least one year.
4) A small hot fire is preferable to a large
smouldering one that can deposit creosote
within the system.
5) The flue and flue connector should be
inspected at least once every two months
during the heating season to determine is
a creosote buildup has occurred.
6) Have flue system and unit cleaned by
competent flue sweeps twice a year during the first year of use and at least once
a year thereafter or when a significant
layer of creosote has accumulated (3
mm) it should be removed to reduce the
risk of a flue fire.
16)The controls of your unit or the air supply
passages should not be altered to increase
firing for any reason.
17)If you burn the unit too slowly or at too low
a setting your unit will not be operating as
efficiently as it can. An easy rule of thumb
says that if your glass is clean, then your
flue is clean and your exhaust is clean.
Burn the heater hot enough to keep your
glass clean and you won't need to clean
your flue as often.
CREOSOTE
When wood is burned slowly, it produces tar and
other organic vapours, which when combined
with moisture, form creosote. The creosote vapours condense in the relatively cool flue flue of
a slow burning fire. As a result, creosote residue
accumulates on the flue lining. When ignited,
this creosote can result in an extremely hot fire.
WARNING: Things to remember in case
of a flue fire:
1. Close all draft and damper controls.
2. CALL THE FIRE DEPARTMENT.
Ways to Prevent and Keep Unit
Free of Creosote
1) Burn heater with the draft control wide open
for about 10-15 minutes every morning
during burning season.
WOOD STORAGE
GLASS MAINTENANCE
Your Regency heater is supplied with 5 mm
Neoceram ceramic glass that will withstand
the highest heat that your unit will produce. In
the event that you break your glass by impact,
purchase your replacement from an authorized
Regency dealer only, and follow our step-by-step
instructions for replacement.
Allow the heater to cool down before cleaning
the glass, do not clean the glass when it is hot.
Do not use abrasive cleaners.
DOOR LATCH
ADJUSTMENT
The door latch may require adjustment as the
door gasket material compresses over time.
Follow the steps below to allow the latch to
be moved closer to the door frame, causing a
tighter seal.
Store wood under cover, such as in a shed, or
covered with a tarp, plastic, tar paper, sheets
of scrap plywood, etc., as uncovered wood can
absorb water from rain or snow, delaying the
seasoning process.
1. Carefully remove the split pin, Latching Sleeve
and pin from the handle
MAINTENANCE
3. Re-install the split pin, Latching Sleeve & pin
into the handle
It is very important to carefully maintain your
heater, including burning seasoned wood and
maintaining a clean heater and flue system. Have
the flue cleaned before the burning season and
as necessary during the season, as creosote
deposits may build up rapidly. Moving parts of
your heater require no lubrication. The integrity
of all heater parts including baffle plates, cast
iron liners, fire bricks, air tubes, air bars, door
rope seals, and door glass is imperative for the
correct operation and longevity of your Regency
Wood heater. They should be inspected on a
regular basis and replaced if they show any
signs of undue wear or damage. Failure of any
of these components can damage the heater
and void warranty.
4. Adjust the Set Screw to the proper depth to
ensure the handle cannot rotate 360 degrees.
2. Spin the door handle anti-clockwise (when
looking at the front of the door) to the required depth
Pin
Set Screw
Latching
Sleeve
Rear View of Door shown
2) Burn heater with draft control wide open
for about 10 - 15 minutes every time you
apply fresh wood. This allows the wood to
achieve the charcoal stage faster and burns
up any unburned gas vapours which might
otherwise be deposited within the system.
Regency Renmark Freestanding Wood Fire
9
maintenance
Note : Thermodisc (temp. switch) in the fan control circuit. Heater/ Thermodisc must come up to operating temperature for fan to
operate. See page 8
INSTALLING THE OPTIONAL FAN
10
Regency Renmark Freestanding Wood Fire
PARTS LIST
parts
list
PARTS
LIST
HEATER ASSEMBLY
Part#
1)
2)
3)
4)
5)
6)
7)
8)
9)
10)
11)
12)
13)
14)
15)
16)
17)
18)
19)
20)
21)
F180-917T
1151301
1154202
1151600
1141704B
8010108
1153000
8010102
8010110
8010114
8010106
1154400
1154500
8010201
1141800
8010611
7510206
8010115
1141400
3720103
1141004
1154300
1151700B
STOVE ASSEMBLY
Description
Fan Assembly (optional)
Inner Back Shield
Back Shield
Air Slide
Friebrick Retaining Bracket (3 Pieces)
Firebrick Set
Pedestal
Ash Lip Panel
Door Assembly (without Handle)
Door Handle Set
Neoceram Glass W/Gasket
Heat Shiekd L
Heat Shiekd R
Top Panel
Secondary Air Tube
Steel baffie (optional)(A)
Cast Plate Set (optional)(B)
Glass Retainer Bracket
Metal lip inside firebox
Door rope seal 5 ft.
Rear Baffle/Brick Support Bar
Top Plate
Air Slide Fasteners (3 pcs)
A
B
Optional Cast Plate Set & Steel Baffle
12
3
13
2
20
19
4
15
21
5
14
18
16
17
11
6
8
9
1
10
7
Regency Renmark Freestanding Wood Fire
Regency Renmark Freestanding Wood Fire
11
WARRANTY
warranty
Limited Warranty
FPI Fireplace Products International Ltd. (“the manufacturer”) through its wholly owned subsidiary, Fireplace
Products Australia Pty Ltd (for Australia and New Zealand customers) and sold under the Regency® brand of
fireplace products (collectively referred to herein as “FPI”), extends this Limited Warranty to the original purchaser
of this appliance provided the product remains in the original place of installation. The items covered by this
limited warranty and the period of such coverage is set forth in the table below.
Some conditions apply (see below).
The policy is not transferable, amendable or negotiable under any circumstances.
Wood Products
Components Covered
Welded Firebox Steel
Labor
Coverage
Component Coverage
15
years

2
years
1
year
Warranty
(Years)
5
All Stainless Steel Components, Smoke Deflectors,
Heat Shields etc.
Air Tubes

1

1
Airmate

1
Door handle and latch assembly, all hardware

1
Glass Thermal Breakage Only

1
Steel Faceplates, Accessory Housings

1
All Plating

Ash Drawer, Heatshields, Pedestal

1
1
All Baffles-Steel, Ceramic, Vermiculite

1
All castings, firebox, surrounds, doors, panels etc.

1

1

1
All Electrical, Fans, wiring, switches etc.
Glass - Crazing

(Fan only)
Catalyst Assembly (see below for specific details)
Flue components
6 Years
Prorated
3
Nil
Nil
1

Firebricks
After the original warranty coverage for any of the parts above have expired, any repair and/or replacement parts
purchased by the consumer from FPI or through an accredited distributor or dealer will carry a ninety (90) day
warranty (valid only with an original copy of the tax invoice). No labor coverage is included with any repair and/or
replacement part.
Replacement parts are limited to one per warranty term. Airtube and baffle replacements are limited to one
replacement per term.
Catalyst Assembly
IMPORTANT WARRANTY INFORMATION FOR UNITS WITH A CATALYTIC CONVERTER
FPI will replace, at no charge to the consumer, 'one' catalytic converter that ceases to function within three (3)
years from the date of purchase by the original consumer, provided that the following conditions are met:
(1) The catalytic converter must not have been mechanically abused
(2) Only recommended fuels have been used in the appliance
Revision Date: December 2016
12
Regency Wood Products Warranty
Regency Renmark Freestanding Wood Fire
WARRANTY
warranty
If after three (3) years the catalytic converter fails to function, a prorated warranty will provide for replacement at
the following fee schedule to be paid by the consumer*:
Year 4.....................$90*
Year 5.....................$100*
Year 6.....................$110*
* Prices subject to change without notice. Conditions (1) and (2) above also apply for prorated warranty periods.
AFTER YEAR SIX (6), THE CONSUMER MUST PURCHASE ANY CATALYTIC CONVERTERS THAT NEED REPLACEMENT AT
THE CURRENT RETAIL PRICE, AND WILL BE RESPONSIBLE FOR ANY LABOUR COSTS TO REMOVE AND/OR SERVICE.
LABOR WILL ONLY BE COVERED ON THE CATALYTIC CONVERTER FOR THE FIRST THREE (3) YEARS.
Conditions:
Warranty protects against defect in manufacture or FPI factory assembled components only, unless herein
specified otherwise. This warranty will only apply to those products which are acquired at the time of this
warranty being effective. FPI will not be liable for any damage or loss that falls outside the scope of the warranty.
Any part(s) found to be defective during the warranty period as outlined above will be repaired or replaced at FPI’s
option through an accredited distributor, dealer or pre-approved and assigned agent provided that the defective
part is returned to the distributor, dealer or agent for inspection if requested by FPI. Alternatively, FPI may at its
own discretion fully discharge all of its obligations under the warranty by refunding the verified purchase price of
the product to the original purchaser. The purchase price must be confirmed by an original copy of the tax invoice.
The authorised selling dealer, or an alternative authorised FPI dealer if pre-approved by FPI, is responsible for all
in-field diagnosis and service work related to all warranty claims. This warranty does not cover dealer travel
costs for diagnostic or service work. Dealers may charge homeowner for travel and additional time. Check with
your selling dealer in advance for any costs to you when arranging a warranty call. FPI is not responsible for
results or costs of workmanship of unauthorised FPI dealers or agents in the negligence of their service work.
Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from
whom you originally purchased the product.
At all times FPI reserves the right to inspect reported complaints on location in the field claimed to be defective
and determine whether the warranty will apply prior to processing or authorising of any claim. Failure to allow
this upon request will void the warranty.
All warranty claims must be submitted by the dealer servicing the claim, including an original copy of the tax
invoice (proof of purchase by you). All claims must be complete and provide full details as requested by FPI to
receive consideration for evaluation, including proof of maintenance records. Incomplete claims may be rejected.
FPI has absolute discretion to assess and determine any warranty claim and may accept or reject a claim as it
considers appropriate. Any part or parts of the unit found to be defective will be repaired or replaced at FPI's
option, through an accredited distributor or service agent provided that the defective part be returned to the
distributor or agent, Transportation Prepaid, if requested. It is the general practice of FPI to charge for larger,
higher priced replacement parts and issue credit once the replaced component has been returned to FPI and
evaluated for manufacturer defect.
If a consumer has a unit installed outside an accredited distributor, dealer or pre-approved service agent’s
service area, or the closest approved service agent is situated more than thirty (30) kilometres from the
installation, FPI is not obliged to arrange warranty repairs or shipping/transportation costs. In these cases, the
consumer must arrange warranty service with its selling dealer, and shipping, travel and/or additional labor
charges will apply.
Unit must be installed according to all manufacturers’ instructions as per the manual.
All Local and National required codes must be met.
The installer is responsible to ensure the unit is operating as designed at the time of installation.
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The original purchaser is responsible for annual maintenance of the unit, as outlined in the owner’s manual. As
outlined below, the warranty may be voided due to problems caused by lack of maintenance. Annual maintenance
records should be retained.
Exclusions:
This Limited Warranty does not extend to paint, rust or corrosion of any kind due to a lack of maintenance or
improper venting, combustion air provision, corrosive chemicals (i.e. chlorine, salt, air, etc.), firebrick (rear, sides or
bottom), door or glass gasket, or any other additional factory fitted gasket.
Malfunction, damage or performance based issues as a result of environmental conditions, location, chemical
damages, downdrafts, installation error, installation by an unqualified installer, incorrect chimney components
(including but not limited to cap size or type), operator error, abuse, misuse, use of improper fuels (such as
unseasoned timber, mill-ends, construction timber or debris, off-cuts, treated or painted timber, tea tree, metal or
foil, plastics, garbage, solvents, cardboard, coal or coal products, oil based products, waxed cartons, compressed
pre-manufactured logs), accidents, lack of regular maintenance and upkeep, acts of God, weather related
problems from hurricanes, tornados, earthquakes, floods, lightning strikes/bolts or acts of terrorism or war, which
result in malfunction of the appliance are not covered under the terms of this Limited Warranty.
FPI has no obligation to enhance or modify any unit once manufactured (i.e. as products evolve, field modifications
or upgrades will not be performed on existing appliances).
Any unit showing signs of neglect or misuse will not be covered under the terms of this warranty policy and may
void this warranty. This includes units with rusted or corroded fireboxes which have not been reported as rusted or
corroded within three (3) months of installation/purchase. Any alteration to the unit which causes sooting or
carboning that results in damage to the exterior fascia or over firing that can cause component or firebox/heat
exchanger failure will not be covered by this warranty.
Units which show evidence of being operated while damaged, or with problems known to the purchaser and
causing further damages will void this warranty.
Units where the serial no. has been altered, deleted, removed or made illegible will void this warranty.
Minor movement, expansion and contraction of the steel is normal and is not covered under the terms of this
warranty.
Freight damages for products or parts are not covered under the terms of the warranty.
Porcelain/Enamel: Absolute perfection is neither guaranteed nor commercially possible. Any chips must be
reported and inspected by the authorised selling dealer within three (3) days of installation. Any damage of this
type not reported after this time period will be subject to rejection and any related warranty will not apply.
Special Finishes: Expect some changes in color as the product "ages" with constant heating and cooling. The
manufacturer warranty does not cover tarnishing, changing colors and/or marks (i.e. finger prints, etc.) after the
purchase of the product. Damage from the use of abrasive cleaners is not covered by warranty.
Products made or provided by other manufacturers and used in conjunction with the FPI appliance without prior
authorisation from FPI may void this warranty.
INCORRECT INSTALLATION IS NOT COVERED BY WARRANTY. A SERVICE OR CALLOUT FEE WILL BE CHARGED IN
THESE CIRCUMSTANCES.
Revision Date: November 2016
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Limitations of Liability:
1. Exclusion of implied terms
The customer may have the benefit of consumer guarantees under the Australian Consumer Law. To the maximum
extent permitted by law, all terms, conditions or warranties that would be implied into this Warranty or in
connection with the supply of any goods or services by the supplier under law or statute or custom or international
conventions are excluded.
2. Limitation of liability
(a) To the maximum extent permitted by law and subject to clauses 1 and 3, the supplier’s total liability arising out
of or in connection with its performance or its obligations pursuant to this Warranty, or arising out of or in
connection with the supply of specific goods or services (including pursuant to or for breach of this Warranty,
under statute, in equity or for tort, including negligent acts or omissions) is limited as follows: (i) the supplier shall
have no liability to the customer for any Consequential Loss; (ii) without limiting the effect of clause 2(a)(i), the
supplier’s total aggregate liability for Loss, however arising, shall not exceed the GST exclusive aggregate price paid
by the customer to the supplier for the specific goods or services that gave rise to the Loss in question.
(b) The limitations and exclusions in this sub-clause do not apply to the extent that any Loss is directly attributable
to: (i) the personal injury or death caused by the supplier’s default, breach of this Warranty or negligence; or (ii)
fraud by the supplier.
(c) Each party must take reasonable steps to mitigate any Loss it suffers or incurs.
3. Limitation of liability under Australian Consumer Law Guarantees
(a) To the extent that goods supplied by the supplier are not goods of a kind ordinarily acquired for personal,
domestic or household use and the customer is deemed to be a consumer for the purposes of section 64A of the
Australian Consumer Law, the customer agrees that the supplier’s liability for a failure to comply with a consumer
guarantee that the customer may have a benefit under the Australian Consumer Law (other than a guarantee
under sections 51 (title), 52 (undisturbed possession) and 53 (undisclosed securities)), is limited to, at the option of
the supplier, one or more of the following: (i) replacement of the goods or the supply of equivalent goods; (ii) the
repair of the goods; (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv)
equivalent goods; or (v) the payment of the cost of having the goods repaired.
(b) To the extent that services supplied by the supplier are services other than services of a kind ordinarily acquired
for personal, domestic or household use or consumption, the supplier’s liability for failure to comply with a
consumer guarantee that the customer may have the benefit of is limited to, at the option of the supplier: (i) the
supply of the services again; or (ii) the payment of the cost of having the services supplied again.
4. Subject to Change
This Limited Warranty is given at the time of sale and purchase of the relevant fireplace product. The terms of this
Limited Warranty may be amended from time to time by FPI in accordance with changes to business practices,
consumer laws or other legal requirements. The rights and protections granted under the Limited Warranty are
those in force in relation to a fireplace product at the time and in the place of sale of that product, and only those
terms will be applicable in respect of that product.
5. Severability
Any term of this Limited Warranty that is invalid or unenforceable in any jurisdiction is to be read down for the
purposes of that jurisdiction, if possible, so as to be valid and enforceable, and is otherwise capable of being
severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of this
Limited Warranty or affecting the validity or enforceability of that provision in any other jurisdiction.
6. Definitions
For purposes of clauses 1, 2 and 3:
(a) Consequential Loss means loss of expected savings, loss of use, loss of opportunity, loss of profit, loss of
revenue, increased financing costs, loss arising from delay, or any consequential, special or indirect loss or damage,
whether or not the possibility or potential extent of the loss or damage was known or foreseeable, and whether
arising from a claim under indemnity, contract, tort (including negligence), statute or otherwise.
(b) Loss means any expense, cost or damage of any kind and includes Consequential Loss and a fine or penalty
imposed by a statutory or other authority.
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How to Obtain Warranty Service:
Customers should contact the authorised selling dealer to obtain warranty service. In the event the authorised
selling dealer is unable to provide warranty service, please contact FPI by mail at the address listed below. Please
include your name, address, purchase date, selling dealer, serial #, type of unit, a brief description of the problem,
email and telephone contact information, and a copy of your original tax invoice. A representative will contact you
to make arrangements for an inspection and/or warranty service. (See below for Western Australia and/or New
Zealand)
Please note Fireplace Products Australia Pty Ltd does not provide installation services.
Fireplace Products Australia Pty Ltd
1 – 3 Conquest Way
Hallam, VIC
Australia, 3803
Phone: +61 3 9799 7277
Fax:
+61 3 9799 7822
To obtain warranty service in Western Australia and/or New Zealand, please contact one of our
authorised distributors in those areas:
Western Australia:
New Zealand:
Air Group Australia
28-30 Division St.
Welshpool, WA
Australia, 6106
Phone: (08) 9350 2200
Fax:
(08) 9353 4225
Aber Holdings Ltd
PO Box 10095
Te Rapa, Hamilton
New Zealand, 3241
Freephone:
0800 161 161
Product Registration and Customer Support:
Thank you for choosing a Regency Fireplace. Regency strives to be a world leader in the design, manufacture, and
marketing of hearth products. To provide the best support for your product, we request that you complete a
product registration form at http://www.regency-fire.com.au/Customer-Care/Warranty-Registration.aspx within
ninety (90) days of purchase.
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Product Registration and Customer Support:
Thank you for choosing a Regency Fireplace. Regency strives to be a world leader in the design, manufacture, and
marketing of hearth products. To provide the best support for your product, we request that you complete a product
registration form found on our Web Site under Customer Care within ninety (90) days of purchase.
For purchases made in CANADA or the UNITED STATES:
http://www.regency-fire.com/Customer-Care/Warranty-Registration.aspx
For purchases made in AUSTRALIA:
http://www.regency-fire.com.au/Customer-Care/Warranty-Registration.aspx
You may also complete the warranty registration form below to register your Regency Fireplace Product and mail and/or
fax it back to us, and we will register the warranty for you. It is important you provide us with all the information below in
order for us to serve you better.
Warranty Registration Form (or Register online immediately at the above Web Site):
Warranty Details
Serial Number (required):
Purchase Date (required) (mm/dd/yyyy):
Product Details
Product Model (required):
Dealer Details
Dealer Name (required):
Dealer Address:
Dealer Phone #:
Installer:
Date Installed (mm/dd/yyyy):
Your Contact Details (required)
Name:
Address:
Phone:
Email:
For purchases made in CANADA:
For purchases made in the UNITED STATES:
For purchases made in AUSTRALIA:
FPI Fireplace Products
International Ltd.
6988 Venture St.
Delta, British Columbia
Canada, V4G 1H4
Fireplace Products U.S., Inc.
PO Box 2189 PMB 125
Blaine, WA
United States, 98231
Fireplace Products Australia Pty
Ltd
1- 3 Conquest Way
Hallam, VIC
Australia, 3803
Phone: 604-946-5155
Fax: 604-946-4349
Phone: 604-946-5155
Fax: 604-946-4349
Phone: +61 3 9799 7277
Fax: +61 3 9799 7822
For fireplace care and tips and answers to most common questions please visit our Customer Care section on our Web Site.
Please feel free to contact your selling dealer if you have any questions about your Regency product.
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Installer: Please complete the following information
Dealer Name & Address:_______________________________________________
___________________________________________________________________
Installer:____________________________________________________________
Phone #:____________________________________________________________
Date Installed:_______________________________________________________
Serial No.:___________________________________________________________ © Copyright 2016, FPI Fireplace Products International Ltd. All rights reserved.