OWNER’S
INSTRUCTION MANUAL
TALKSWITCH CALLER ID TYPE II
MULTI-FEATURE TELEPHONE
MODEL 2210
2210 Rev 1_2.p65
1
7/24/02, 4:46 PM
THANK YOU
FOR PURCHASING THE
TALKSWITCH CALLER ID TYPE II
MULTI-FEATURE TELEPHONE
We want you to know all about your new Telephone, how to install it, the features it provides, and the services you can expect from
its use. We have included this information in your Owner’s Instruction
Manual.
PLEASE READ BEFORE INSTALLING
AND USING YOUR NEW TELEPHONE EQUIPMENT.
i
2210 Rev 1_2.p65
2
7/24/02, 4:46 PM
TABLE OF CONTENTS
IMPORTANT SAFETY INSTRUCTIONS ............................................. iv
TELEPHONE USAGE ............................................................................. 1
INSTALLATION .............................................................................. 1
24/90V MESSAGE WAITING LAMP .............................................. 2
WALL MOUNT INSTRUCTIONS .................................................... 3
FACTORY PRESETS ..................................................................... 3
SETUP ............................................................................................. 4
TELEPHONE PART IDENTIFICATION ................................................. 5
TELEPHONE FEATURES ...................................................................... 7
PULSE AND TONE DIALING ......................................................... 7
RECEIVING A PHONE CALL ......................................................... 7
PLACING A PHONE CALL ............................................................. 7
SPEAKERPHONE BUTTON ........................................................... 7
DURATION COUNTER ................................................................... 8
MUTE BUTTON .............................................................................. 8
AUTOMATIC MEMORY ................................................................. 8
TO STORE A PHONE NUMBER IN MEMORY ........................ 8
TO DIAL A PHONE NUMBER IN MEMORY ............................ 9
VOLUME BUTTON ........................................................................ 9
REDIAL BUTTON ........................................................................... 9
PAUSE BUTTON ............................................................................ 9
HOLD BUTTON ............................................................................ 10
FLASH BUTTON ......................................................................... 10
HEADSET COMPATIBLE .............................................................. 10
DATA PORT ................................................................................. 10
CALL WAITING DISPLAY ........................................................... 10
ii
2210 Rev 1_2.p65
3
7/24/02, 4:46 PM
CALLER ID FEATURES ...................................................................... 11
MESSAGE LIGHT ........................................................................ 11
MESSAGED WAITING ................................................................. 11
RECEIVING CALLS ..................................................................... 12
REVIEWING CALLS .................................................................... 13
DELETING CALLS ....................................................................... 13
CALLBACK... .............................................................................. 14
OPTIONS BUTTON ...................................................................... 14
MESSAGE ERROR ...................................................................... 16
NO DATA SENT ........................................................................... 16
PRIVATE CALLS ......................................................................... 16
UNKNOWN CALLS ..................................................................... 17
TELEPHONE SERVICE PROBLEMS .................................................. 18
MAINTENANCE INFORMATION ........................................................ 19
TELEPHONE REPAIR .......................................................................... 20
FCC INFORMATION ........................................................................... 21
iii
2210 Rev 1_2.p65
4
7/24/02, 4:46 PM
IMPORTANT SAFETY INSTRUCTIONS
Always follow basic safety precautions when using your telephone equipment to reduce the risk of fire, electrical shock, and injury.
1.
Read and understand all instructions in the Owner’s Instruction Manual.
2.
Read all warnings and follow all instructions marked on the product.
3.
Unplug this product from the wall outlet before cleaning. Use a damp
cloth for cleaning. Do not use liquid or aerosol cleaners.
4.
Do not use the telephone near water. For example, do not use near a
bathtub, wash bowl, kitchen sink, laundry tub, swimming pool, or in a wet
basement.
5.
Do not place this product on an unstable cart or stand. The product may
fall causing serious damage to the product.
6.
Use only the type power source indicated on the label. If you are not sure
of the type power supply to your home, consult your dealer or local power
company.
7.
Do not place any objects on the telephone line cord. Do not locate the
telephone where the line cord will be walked on.
8.
Do not block or cover ventilation slots and openings in the bottom of
the telephone. The openings should never be blocked by placing the
telephone on a bed, sofa, rug, or other similar surfaces. The telephone
should never be placed near or over a radiator or heat register. The
telephone should never be placed in a built-in installation unless proper
ventilation is provided.
9.
Never spill liquid on the telephone or push objects of any kind through
ventilation slots. Liquid or objects may touch dangerous voltage points
or short out parts that could result in a risk of fire or electrical shock.
iv
2210 Rev 1_2.p65
5
7/24/02, 4:46 PM
10.
Do not disassemble this product. Opening or removing covers may
expose you to dangerous voltages or other risks. Incorrect reassembly
can cause electrical shock when the product is subsequently used.
11.
Do not overload outlets and extension cords. Some telephones
require AC power from an outlet. Overloading the outlets can result in
the risk of fire or electric shock.
12.
Avoid using a telephone during a local thunderstorm. There may be a
remote risk of electrical shock from lightning.
13.
Do not use a telephone to report a gas leak in the vicinity of the leak.
14.
Unplug the telephone from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
•
When the line cord is frayed or plugs damaged.
•
If liquid has been spilled into the telephone.
•
If the telephone has been exposed to rain or water.
•
If the telephone does not operate properly by following the operating
instructions. (Adjust only those controls covered by the operating
instructions. Improper adjustment of other controls may result in
damage and will often require extensive work by a qualified technician to restore the product to normal operation.)
•
If the telephone has been dropped or the housing damaged.
•
If the telephone exhibits distinct change in performance.
SAVE THESE INSTRUCTIONS
15-101-613
v
2210 Rev 1_2.p65
6
7/24/02, 4:46 PM
TELEPHONE USAGE
INSTALLATION
1.
Connect the adapter. Plug the large part of the adapter into the wall outlet and the
adapter tip to the jack at the rear side of unit. (Use only 9V DC. 200mA, center
positive Class 2 adapter.)
2.
Connect the telephone line cord.
a. To connect without an answering machine.
·
Use the new line cord to connect the LINE jack of your new caller ID
phone to the modular wall jack.
Adapter
Modular
Wall Jack
b.
To connect with an existing answering machine.
·
Use the existing line cord supplied to connect the LINE jack of your
answering machine to the wall modular line jack.
·
Use the new line cord supplied to connect the telephone’s jack of your
new Caller ID phone to the PHONE jack of your answering machine.
·
Set your answering machine to answer the phone after 2 or more rings.
Answering
Device
Adapter
Modular
Wall Jack
3.
Follow the procedure “Unit Setup” to set up your unit.
4.
Place the unit on a flat table or mount it on a wall. If you desire to place it on a wall,
use the wall mount bracket and short line cord supplied to accomplish the wall
mounting.
1
2210 Rev 1_2.p65
7
7/24/02, 4:46 PM
24/90V MESSAGE WAITING LAMP
If your phone is installed behind a different PBX than TalkSwitch, you will need to set
the MW switch in order to receive the Message Waiting indication.
TalkSwitch uses FSK Message Waiting Indicator. This light in the upper
right corner is not used for FSK Message Waiting Indicator. The green
‘Message’ indicator above the Caller ID display will light when new
messages are left in your voice mailbox.
1.
To use with a different PBX, remove the directory cover by moving the holding
clip up, and pulling the clear cover up.
2.
Once the directory cover is removed, locate the switch below the holding clip.
3.
For 90V PBX Message Waiting Indication, move the switch to the position
marked “90V”. For 24V PBX Message Waiting Indication, move the switch to the
position marked “24V”. If connecting directly to telephone lines, move the switch
to the center “OFF” position.
4.
Replace and secure the directory cover by placing the directory cover on and
moving the holding clip down.
Warning: Setting this switch in a position other than OFF can cause this
phone to function incorrectly. When enabled, this feature is for
certain PBX systems, and not meant for direct Central Office (CO)
interface. If connecting to TalkSwitch or CO telephone lines,
make sure this switch is set to OFF.
2
2210 Rev 1_2.p65
8
7/24/02, 4:46 PM
WALL MOUNT INSTRUCTIONS
1. Install wall mount bracket in wall mount position and route cords as shown in
diagram below.
2. Connect the adapter and the line cord. See Steps 2 & 3 on preceding page for
specific instructions.
3. Push out the handset hook and reattach in opposite direction for the wall mount
position, plug the coiled cord into the handset, and then plug the other end of the
cord into the case.
4. Place the handset on the base.
1
AC POWER
ADAPTER
Desk
Wall Jack
WALL
2
Wall
Wall Mounting Bracket Positions
Wall Jack Mounting Views
4
WALL
3
Desk top position
Wall mount position
Handset Hook
FACTORY PRESETS
The following table shows you the factory settings for your unit:
Display
Language
LCD Contrast
Area Code
LDS Code
Access Code
Setting
English
3
no setting
1
<- No Hunt Group selected
Note: After you have set up the unit completely for the first time, use the MENU button
to review or reprogram the Language, Contrast, Area Code, LDS Code or Access
Code.
3
2210 Rev 1_2.p65
9
7/24/02, 4:46 PM
SETUP
After the adapter is connected, the display will show as indicated below for setting
1.
[SET LANGUAGE] appears on the display. Press the REVIEW UP ( ) button to
select the language. E - English, F - French, S - Spanish, and then press the DIAL
button to confirm the selection.
E
SET LANGUAGE
2.
When [LCD CONTRAST] appears, press REVIEW UP ( ) button to set the contrast darker, and then you can press REVIEW DOWN ( ) button to set the contrast
back to the preset.
2
LCD CONTRAST
3.
When [SET AREA CODE] appears, use REVIEW UP ( ) button and REVIEW DOWN
( ) button to set your local area code.
-
-
-
SET AREA CODE
REVIEW UP ( ) button - to change the digit from -. 0, 1, 2, -9
REVIEW DOWN ( ) button - to move to the next digit.
When you are finished setting the local area code, press Dial.
4.
When [SET LDS CODE] appears, press REVIEW UP( ) button to change the long
distance code from -, 0, 1, 2, -9. When you are finished, Press DIAL. The display
will indicate as shown (Stand-By Screen) and be ready to receive incoming calls.
You have to set the LDS code as 1 when you are in the USA or Canada.
Standby Screen
1
SET LDS CODE
5.
When [SET ACCESS CODE] appears, use REVIEW UP ( ) button and REVIEW
DOWN ( ) button to set your access code. The Code can range from _ to 9. The
Access Code is used to obtain an outside line when using TalkSwitch (without
‘Direct Line Access’ enabled and some Centrex applications. This feature can be
used with Caller ID and Memory Locations. If you do not have ‘Direct Line Access’
enabled, then set this code to ‘9’.
6.
The time and date are automatically set when a caller ID (CID) number is received.
The unit will keep the current time accurately, and is updated each time a CID
number is received.
4
2210 Rev 1_2.p65
10
7/24/02, 4:46 PM
TELEPHONE PART IDENTIFICATION
7
9
10
11 12 13
8
14 15
16
17
18
27
1
28
2
19
3
20
21
22
23
24
25
4
5
29
30
31
6
26
32
33
34
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
35 36
37
38
39
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
Handset Hook
Store Button
Volume Button
Mute Button
Memory Dial Button
Handset Cord Jack
Line Cord Jack
Data Cord Jack
Hook Switch
Delete Button
Review Up/Down Buttons
LCD Display
Menu Button
Green Message /
Extension In Use LED
Red New Call LED
Dial Button
PBX 24/90V Message LED
Multi-Angle Display
Hold/Flash Button
Options Button
Transfer
Cancel Transfer
Conference
Do not Disturb
Voicemail
5 Auto Memory Buttons
Tone / Pulse Switch
Ringer Volume Switch
Speakerphone Volume
2.5mm Headset Jack
Headset On/Off Switch
RJ-Type Headset Jack
Microphone
Hold LED
Hold Button
Speakerphone/Headset LED
Speakerphone/Headset Button
Redial Button
Pause Button
5
2210 Rev 1_2.p65
11
7/24/02, 4:46 PM
1
2
3
4
5
7
1 &
2
6
8
7
9
1
2
3
4
5
6
7
8
9
Extension In Use icon. This icon displays, along with the MESSAGE
LED whenever any phone is using the phone line.
Voice Mail Message Waiting. When using Central Office Voice Mail,
this icon displays and the MESSAGE LED illuminates when a new
message is waiting.
Current Time
CW displays when you receive a call on the same line you are
currently using (Call Waiting)
Current Date
Call # displays when viewing Caller ID. This shows the order of the
data you are viewing.
NEW displays and the NEW CALL LED illuminates when new Caller ID
data is received. To clear this icon and turn off the NEW CALL LED,
you need to review the Caller ID information.
Phone number data of incoming and outgoing calls.
Alpha/numeric data. Displays Caller ID names, phone status, and line
status.
6
2210 Rev 1_2.p65
12
7/24/02, 4:46 PM
TELEPHONE FEATURES
PULSE AND TONE DIALING
1. If your telephone line accepts a touch-tone dialing, set the PULSE/TONE switch
to the Tone position. In order for the phone to function properly with TalkSwitch,
this switch must be set to Tone.
2.
If your telephone line requires a rotary (pulse) dialing, set the PULSE/TONE
switch to the Pulse position.
3.
If you are unsure which system you have, set the switch to the TONE position.
Lift the handset. When you get a dial tone, dial a telephone number. If the dial
tone continues, move the switch to PULSE, and then dial the telephone number
again.
Note: In order for the Caller ID callback to work (see Using the Caller ID Function),
you must set the PULSE/TONE switch to the Tone position.
RECEIVING A PHONE CALL
1. Be sure the RINGER switch is set to the HI or LOW position.
2.
When the phone rings and the caller’s information shows on the display window
(refer to Using the Caller ID Function), lift the handset or press the SPEAKERPHONE button and begin your conversation.
3.
Set the Ringer switch to the OFF position when you do not want to be interrupted
by the phone ringing. Remember to set the ringer switch back to Hi or Low when
you want to receive calls again.
PLACING A PHONE CALL
1. Lift the handset or press the SPEAKERPHONE button and wait for a dial tone.
2.
Dial the telephone number you wish to call. The number will appear on the display
window.
SPEAKERPHONE BUTTON (AC Adaptor must be used to ensure proper function)
1. Receiving Incoming Calls
a. When the phone rings and the callers information shows on the display
window (refer to Using the Caller ID Function), press and release the Speakerphone button and talk normally into the built-in microphone from a distance
of 5-6 inches.
7
2210 Rev 1_2.p65
13
7/24/02, 4:46 PM
2.
b.
You can adjust the volume of the caller s voice by sliding the VOLUME
CONTROL on the right side of the phone.
c.
After the conversation has finished, press the SPEAKERPHONE button to
hang up.
To Make A Call
a. Press and release the SPEAKERPHONE button.
b.
When you hear a dial tone, dial the number or press the auto memory button
just as you would on any other push-button telephone. The number will
appear on the display window.
c.
When your party answers, adjust the sound level of his or her voice by sliding
the VOLUME CONTROL located on the right side of the phone.
d.
After the conversation has finished, press SPEAKERPHONE to hang up.
DURATION COUNTER
A built-in counter will start counting from your reference 6 seconds after you lift the
handset or 6 seconds after you dial a telephone number.
MUTE BUTTON
Press MUTE to speak without the person on the phone hearing your conversation. The
MUTE Indicator will light up and remain lighted until you resume your conversation. To
resume your conversation, press MUTE. The MUTE indicator will go out and your call
can continue.
AUTOMATIC MEMORY
To Store A Number In Memory:
1. Press the STORE button, [MEMORY STORING] appears on the display window.
2.
Dial the telephone number (15 digits maximum) to store in memory.
Note: The memory locations can be chained together to store numbers of
longer length.
3.
Press STORE again.
4.
Press the desired memory location.
·
To store in an auto memory button (located on right-hand side of base) - Press
1, 2, 3, 4, 5.
8
2210 Rev 1_2.p65
14
7/24/02, 4:46 PM
To store in a keypad memory location - Press one of the keypad buttons (l, 2,
3, or 0).
Use pull out memory index to write in name and the memory button where it is
stored.
·
5.
To Dial A Phone Number In Memory
1. Lift the handset and wait for a dial tone.
2.
Press any memory location.
·
To dial an auto memory button (located on right-band side of base) - Press the
desired auto memory button (1, 2, 3.... or 5).
·
3.
To dial a keypad memory location - press the MEM DIAL button first, and then
the desired keypad button (1, 2, 3.... or 0).
The number will be displayed and dialed automatically.
VOLUME BUTTON
A built-in amplifier feature allows you to increase the listening volume in the receiver of
the handset when speaking with your party. When needed, press the VOLUME button
to achieve three different levels. The volume will go back to default after you hang up
the handset.
REDIAL BUTTON
1. If the number you dialed is busy, or you want to call the last number dialed again, lift
the handset, or press and release the hookswitch for a new dial tone.
2.
Press REDIAL. The number will appear on the display window.
3.
The last number called (31 digits maximum) will automatically be redialed.
** If you use a hunt group such as ‘9’ to get external dialtone first, you may encounter
problems with dialing out since it takes time for TalkSwitch to switch from internal
dialtone to external dialtone so the 1st digit of the phone number may be missed by the
phone company.
PAUSE BUTTON
The PAUSE button allows you to insert a 3.6-second pause in the dialing sequence. This
is particularly useful if you are connected to a PABX system where you must dial an
access code (usually the number 9) to obtain an outside line.
1. Press the PAUSE button once and release at any point in the dialing sequence
where a pause is desired.
9
2210 Rev 1_2.p65
15
7/24/02, 4:46 PM
2.
The PAUSE button can be pressed more than once to create a longer pause.
HOLD BUTTON
1. To place a call on hold using TalkSwitch, be sure to use the HOLD/FLASH button
located at the top right not the HOLD button located at the bottom left. The HOLD
button located at the bottom of the phone should only be used when the phone is
not connected to a phone system.
2. To retrieve a caller simply press HOLD/FLASH + ‘7’. If you hung up the phone after
putting a call on hold, the phone will ring back within 10 seconds. Answer the
phone and you will be connected to the caller.
HOLD/FLASH BUTTON
This telephone provides a line break signal for putting callers on hold or to transfer calls.
1. To place a call on hold using TalkSwitch, be sure to use the HOLD/FLASH button
located at the top right not the HOLD button located at the bottom left. The HOLD
button located at the bottom of the phone should only be used when the phone is
not connected to a phone system.
2. To retrieve a caller simply press HOLD/FLASH + ‘7’. If you hung up the phone after
putting a call on hold, the phone will ring back within 10 seconds. Answer the
phone and you will be connected to the caller.
Flash can also be used when storing numbers in memory locations when Direct Line
Access has been enabled on Local Extensions connected to TalkSwitch.
HEADSET COMPATIBLE
This telephone will accept a 2.5mm cell phone-style headset or an RJ-type headset. To
enable headset mode, move the switch on the right side of the phone (see Page 7 for
switch location) to the ON position. The SPEAKERPHONE button is used to connect or
disconnect from a call.
Note: With the headset switch turned to the ON position, the speakerphone feature will
be disabled.
DATA PORT
This is a connection which is in parallel with the telephone line. It allows the connection
of a device such as a modem, caller ID, or an answering machine.
CALL WAITING DISPLAY
In the past, if you had call-waiting service, a tone alerted you there was a new call
coming while you were on an existing call.
10
2210 Rev 1_2.p65
16
7/24/02, 4:46 PM
Now our Call Waiting Caller ID not only tells you there is another call waiting, but lets you
know who the caller is before you answer it. The call waiting information will be shown
on the unit’s display.
The CALL WAITING (CW) symbol will flash for 16 seconds along with the telephone
number and name of the person who is on call waiting. If connected to TalkSwitch,
press the FLASH button twice quickly to put the existing call on hold and answer the
new call.
CALL WAITING SYMBOL
PM
8:59
CW
9/24
CALL#
NEW
36
555-1234
JACK SMITH
Note: It is recommended that you do not use Call Waiting in conjunction with TalkSwitch
as it is impossible for the system to handle a second call automatically while the 1st
call is being handled by the system.
CALLER ID FEATURES
MESSAGE LIGHT
An indicator marked NEW CALL will light up to let you know when there are new calls
received.
If you have a voice mailbox associated to the local extension where this phone is
connected, another indicator marked MESSAGE will flash to alert you of new messages. Dial ‘ * * + your extension number’ to access messages. If Direct Line Access is
enabled, you will need to press HOLD/FLASH first.
The MESSAGE indicator also monitors the unit’s situation. When the phone is in use, the
MESSAGE indicator will be on continuously. If the indicator is flashing quickly, it means
the phone is ringing. If it is not ringing and the light is flashing, the unit has experienced
a power outage. Take the handset off hook then back on hook again to stop the flashing
light.
MESSAGE WAITING
This unit’s MESSAGE WAITING DETECTION is for both FSK and Stutter Tone Systems.
IF YOUR SERVICE IS FSK:
1. If you have a voice mailbox service from the phone company, the MESSAGE
indicator will flash and [MESSAGE WAITING] will appear on the display for 20
seconds when a message waiting signal (on) from the Central Office or TalkSwitch
is received.
11
2210 Rev 1_2.p65
17
7/24/02, 4:46 PM