HP LaserJet Pro CP1020 Color Printer Series Software

LASERJET PRO CP1020
COLOR PRINTER SERIES
Software Technical Reference
HP LaserJet Pro CP1020 Color Printer
Series
Software Technical Reference
Copyright and License
Trademark Credits
© 2010 Copyright Hewlett-Packard
Development Company, L.P.
Adobe®, Acrobat®, and PostScript® are
trademarks of Adobe Systems
Incorporated.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 1, 9/2010
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered
trademarks of Microsoft Corporation.
Table of contents
1 Document and product basics ...................................................................................................................... 1
Purpose and scope .............................................................................................................................. 2
Product description ............................................................................................................................... 3
Documentation availability and localization .......................................................................................... 4
User documentation ............................................................................................................. 5
HP LaserJet Pro CP1020 Color Printer Series User Guide ................................ 5
HP LaserJet Pro CP1020 Color Printer Series Install Notes ............................... 6
Help and Learn Center ........................................................................................ 6
Administrator documentation ............................................................................................... 6
HP Driver Configuration Utility User Guide ......................................................... 7
HP Jetdirect Guide .............................................................................................. 7
Color Printing Access and Usage ....................................................................... 7
Software availability and localization .................................................................................................... 8
Printing-system software on the Web .................................................................................. 8
In-box printing-system software CD .................................................................... 8
CD versions and language support .................................................... 8
2 Windows software description .................................................................................................................... 13
Windows printing-system software ..................................................................................................... 14
Driver configuration for Windows ....................................................................................................... 15
HP Driver Diagnostic Printer Check Tool ........................................................................................... 16
Advanced color use ............................................................................................................................ 16
HP ImageREt 2400 ............................................................................................................ 16
Media selection .................................................................................................................. 16
Color options ...................................................................................................................... 17
Standard red-green-blue (sRGB) ....................................................................................... 17
HP Embedded Web Server ................................................................................................................ 18
Status tab ........................................................................................................................... 19
Device Status .................................................................................................... 19
Supplies Status ................................................................................................. 20
Device Configuration page ................................................................................ 21
Network Summary page .................................................................................... 22
Reports .............................................................................................................. 23
Event Log page ................................................................................................. 23
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System tab ......................................................................................................................... 23
Paper Setup page ............................................................................................. 24
Print Quality page .............................................................................................. 24
Print Density page ............................................................................................. 25
Paper Types page ............................................................................................. 25
System Setup page ........................................................................................... 26
Service page ..................................................................................................... 26
Product Security page ....................................................................................... 27
Networking tab ................................................................................................................... 27
Network Summary ............................................................................................. 28
IPv4 Configuration ............................................................................................. 29
IPv6 Configuration ............................................................................................. 30
Wireless Configuration ...................................................................................... 31
Network Identification ........................................................................................ 31
Advanced page ................................................................................................. 32
SNMP page ....................................................................................................... 33
HP Customer Participation Program .................................................................................................. 34
Font support ....................................................................................................................................... 35
Basic fonts ......................................................................................................................... 35
3 Install Windows software and utilities ........................................................................................................ 37
Install overview ................................................................................................................................... 38
Software Installer system check ........................................................................................ 38
Microsoft Windows Installer 3.1 ........................................................................ 38
Software installation types for Windows ............................................................................ 39
Installation options ............................................................................................................. 39
General Windows installation instructions .......................................................................................... 40
General Windows installation for direct connections ......................................................... 40
Windows installation instructions for direct-connected (USB) products ............ 40
Printer driver only installation instructions (Microsoft Add product Wizard) ...... 40
General Windows installation for network connections ..................................................... 42
Network setup ................................................................................................... 42
Windows installation instructions for network-connected products ................... 42
Print driver only installation instructions (Microsoft Add printer Wizard) ........... 43
Printer sharing disclaimer .................................................................................................. 43
Point-and-Print installation ................................................................................................. 44
Modify a pre-existing installation ........................................................................................ 45
4 HP LaserJet Pro CP1020 Color Printer Series printer driver (Host-based raster driver) ....................... 47
Change the printer driver settings for Windows ................................................................................. 48
Properties tab set ............................................................................................................... 48
Printing Preferences tab set .............................................................................................. 49
Document preview image .................................................................................. 49
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Help system ........................................................................................................................................ 50
What's this? Help ............................................................................................................... 50
Context-sensitive Help ....................................................................................................... 50
Warning icons .................................................................................................................... 50
Printing Shortcuts tab features ........................................................................................................... 52
Use defined printing shortcuts ........................................................................................... 53
Create a custom printing shortcut ...................................................................................... 53
Paper/Quality tab features .................................................................................................................. 54
Paper Options .................................................................................................................... 55
Use different paper ............................................................................................ 55
Paper sizes ....................................................................................................... 55
Custom Paper Size ........................................................................................... 55
Name ................................................................................................ 55
Custom paper sizes .......................................................................... 56
Units ................................................................................................. 56
Custom width and height control limits ............................................. 56
Paper source ..................................................................................................... 56
Paper type ......................................................................................................... 57
Document preview image .................................................................................................. 58
Print Quality ....................................................................................................................... 58
Effects tab features ............................................................................................................................ 60
Fit to page .......................................................................................................................... 60
Print document on ............................................................................................. 60
Scale to fit ......................................................................................................... 61
% of normal size ................................................................................................ 61
Document preview image .................................................................................................. 62
Watermarks ....................................................................................................................... 62
Current Watermarks .......................................................................................... 62
Watermark Message ......................................................................................... 63
Message Angle ................................................................................................. 63
Font Attributes ................................................................................................... 63
Default watermark settings ................................................................................ 64
Finishing tab features ......................................................................................................................... 66
Document options .............................................................................................................. 66
Print on Both Sides (Manually) .......................................................................... 67
Flip pages up ..................................................................................................... 67
Booklet Printing ................................................................................................. 67
Book and booklet printing ................................................................. 68
Print a booklet ................................................................................... 68
Pages per sheet ................................................................................................ 68
Print page borders ............................................................................................. 69
Page order ........................................................................................................ 69
Document preview image .................................................................................................. 69
Copies ................................................................................................................................ 70
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v
Orientation ......................................................................................................................... 70
Color tab features ............................................................................................................................... 71
Color Options ..................................................................................................................... 72
Automatic .......................................................................................................... 72
Manual .............................................................................................................. 72
Neutral Grays .................................................................................................... 73
General ............................................................................................................. 73
Edge Control ..................................................................................... 73
Halftone ............................................................................................ 74
Color Themes .................................................................................................................... 74
Default (sRGB) .................................................................................................. 74
Vivid .................................................................................................................. 74
Photo ................................................................................................................. 75
Photo (Adobe RGB 1998) ................................................................................. 75
None .................................................................................................................. 75
Document preview image .................................................................................................. 75
Services tab features .......................................................................................................................... 76
5 Mac software and utilities ............................................................................................................................ 77
Supported operating systems for Mac ................................................................................................ 78
Mac system requirements .................................................................................................. 78
Hardware requirements ..................................................................................... 78
Supported print drivers for Mac ......................................................................................... 78
Change print-driver settings for Mac .................................................................................. 78
Mac printing-system software ............................................................................................................. 79
HP LaserJet Pro CP1020 Color Printer Series PPD .......................................................... 79
HP LaserJet Pro CP1020 Color Printer Series PDE .......................................................... 79
HP Utility ............................................................................................................................ 79
Supported printer drivers for Mac ...................................................................................... 79
Software for Mac ................................................................................................................ 80
HP Utility ........................................................................................................... 80
Open the HP Utility ........................................................................... 80
Embedded Web Server ..................................................................................... 80
Availability .......................................................................................................................... 80
Printing-system software on the Web ............................................................... 80
In-box printing-system software CD .................................................................. 81
Mac partition ..................................................................................... 81
Mac installation instructions ............................................................................................................... 81
Mac component descriptions ............................................................................................. 81
HP LaserJet PPDs ............................................................................................ 81
PDEs ................................................................................................................. 82
Install notes (Readme file) ................................................................................ 82
Install the Mac printing system .......................................................................................... 82
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Install the software for Mac operating systems ................................................. 82
Remove the printing-system software from Mac operating systems .................................................. 88
Supported utilities for Mac .................................................................................................................. 88
HP Embedded Web Server ............................................................................................... 88
HP Printer Utility for Macintosh .......................................................................................... 88
Access the HP Printer Utility ............................................................................. 88
Supplies Status ................................................................................................. 89
Device Information ............................................................................................ 89
Network Settings ............................................................................................... 90
Additional Settings ............................................................................................ 90
Message Center ................................................................................................ 90
6 Engineering details ....................................................................................................................................... 91
File to E-mail utility ............................................................................................................................. 92
Supported paper and print media tables ............................................................................................ 93
Media sizes ........................................................................................................................ 93
Special paper and print media guidelines table .................................................................................. 95
Sizes (min & max) and supported paper by tray ................................................................................ 96
Windows Install Notes/Readme ......................................................................................................... 98
HP LaserJet Pro CP1020 Color Printer Series install notes .............................................. 98
I. INTRODUCTION ............................................................................................................ 99
PURPOSE OF THIS DOCUMENT .................................................................... 99
SUPPORTED OPERATING SYSTEMS ........................................................... 99
OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS .......................... 100
II. INSTALLATION INSTRUCTIONS ............................................................................... 101
INSTALLING SOFTWARE .............................................................................. 101
UNINSTALLER ............................................................................................... 102
III. LATE-BREAKING INFORMATION ............................................................................. 103
KNOWN ISSUES AND WORKAROUNDS ..................................................... 103
General ........................................................................................... 103
Windows Sharing ............................................................................ 103
IV. TECHNICAL ASSISTANCE ....................................................................................... 104
V. LEGAL STATEMENTS ................................................................................................ 104
TRADEMARK NOTICES ................................................................................. 104
WARRANTY AND COPYRIGHT ..................................................................... 104
Warranty ......................................................................................... 104
Copyright ........................................................................................ 104
Troubleshooting ................................................................................................................................ 105
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List of tables
Table 1-1
Table 1-2
Table 1-3
Table 1-4
Table 1-5
Table 2-1
Table 2-2
Table 4-1
Table 4-2
Table 5-1
Table 6-1
Table 6-2
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Documentation availability ................................................................................................................. 4
Software CD supported languages .................................................................................................... 8
Supported printer driver languages .................................................................................................. 10
Installer component languages ........................................................................................................ 11
Documentation languages ............................................................................................................... 12
Software components for Windows .................................................................................................. 14
Network Identification pane – Text Entities ...................................................................................... 31
Font Attribute settings for new and preset watermarks .................................................................. 65
Page orientation ............................................................................................................................... 67
Change print-driver settings for Mac ................................................................................................ 78
Supported paper and print media sizes ........................................................................................... 93
Supported envelopes and postcards ............................................................................................... 93
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List of figures
Figure 1-1
Figure 1-2
Figure 2-1
Figure 2-2
Figure 2-3
Figure 2-4
Figure 2-5
Figure 2-6
Figure 2-7
Figure 2-8
Figure 2-9
Figure 2-10
Figure 2-11
Figure 2-12
Figure 2-13
Figure 2-14
Figure 2-15
Figure 2-16
Figure 2-17
Figure 2-18
Figure 2-19
Figure 2-20
Figure 2-21
Figure 2-22
Figure 2-23
Figure 2-24
Figure 3-1
Figure 4-1
Figure 4-2
Figure 4-3
Figure 4-4
Figure 4-5
Figure 4-6
Figure 4-7
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Installation software CD – User Documentation screen (CDDocumentation_CP1020.eps) ............. 5
Installation software CD – Administrator Documentation screen ...................................................... 6
HP EWS, Status tab – Device Status page ................................................................................... 19
HP EWS, Status tab – Supplies Status page ................................................................................ 20
HP EWS, Status tab – Device Configuration page (1 of 2) .......................................................... 21
HP EWS, Status tab – Device Configuration page (2 of 2) .......................................................... 21
HP EWS, Status tab – Network Summary page (1 of 2) .............................................................. 22
HP EWS, Status tab – Network Summary page (2 of 2) .............................................................. 22
HP EWS, Status tab – Reports page ............................................................................................. 23
HP EWS, Status tab – Event Log page ......................................................................................... 23
HP EWS, System tab – Paper Setup page .................................................................................... 24
HP EWS, System tab – Print Quality page ................................................................................. 24
HP EWS, System tab – Print Density page ................................................................................. 25
HP EWS, System tab – Paper Types page ................................................................................. 25
HP EWS, System tab – System Setup page ............................................................................... 26
HP EWS, System tab – Service page .......................................................................................... 26
HP EWS, System tab – Product Security page .......................................................................... 27
HP EWS, Networking tab – Network Summary page (1 of 2) ..................................................... 28
HP EWS, Networking tab – Network Summary page (2 of 2) ..................................................... 29
HP EWS, Networking tab – IPv4 Configuration page ................................................................. 30
HP EWS, Networking tab – IPv6 Configuration page ................................................................. 30
HP EWS, Networking tab – Wireless Configuration page ......................................................... 31
HP EWS, Networking tab – Network Identification page ........................................................... 32
HP EWS, Networking tab – Advanced page ............................................................................... 32
HP EWS, Networking tab – SNMP page ...................................................................................... 33
Welcome to the HP Product Survey Program screen .............................................................. 34
CD browser screen — Welcome Back .......................................................................................... 45
Paper/Quality tab with warning icons ............................................................................................ 51
Printing Shortcuts tab ................................................................................................................... 52
Paper/Quality tab ........................................................................................................................... 54
Effects tab ...................................................................................................................................... 60
Finishing tab .................................................................................................................................. 66
Color tab ......................................................................................................................................... 71
Color Settings dialog box .............................................................................................................. 72
xi
xii
Figure 4-8
Figure 5-1
Figure 5-2
Figure 5-3
Services tab ................................................................................................................................... 76
Mac installer program opening dialog ............................................................................................. 82
Mac installer program Introduction dialog ....................................................................................... 83
Mac installer program Software License Agreement screen .......................................................... 83
Figure 5-4
Figure 5-5
Figure 5-6
Figure 5-7
Figure 5-8
Figure 5-9
Mac installer program Installation Type dialog ............................................................................... 84
Mac installer program Installation Type window ............................................................................. 84
Mac installer program installation progress .................................................................................... 85
Mac installer program Setup Assistant dialog ................................................................................. 85
Mac installer program Wireless Network Configuration .................................................................. 86
Mac installer program Web Registration screen. ............................................................................ 86
Figure 5-10
Figure 5-11
Figure 5-12
Figure 5-13
Figure 5-14
Mac installer program Summary screen ....................................................................................... 87
HP Utility — Supplies Status screen ........................................................................................... 89
HP Utility — Device Information screen ..................................................................................... 89
HP Utility — Network Settings .................................................................................................... 90
HP Utility — Additional Settings ................................................................................................. 90
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1
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Document and product basics
●
Purpose and scope
●
Product description
●
Documentation availability and localization
●
Software availability and localization
1
Purpose and scope
This software technical reference (STR) provides information about and troubleshooting tips for the
printing-system software for the product.
This STR is prepared in an electronic format to serve as a quick-reference tool for Customer Care
Center (CCC) agents, support engineers, system administrators, management information systems
(MIS) personnel, and end users, as appropriate.
NOTE: This STR describes drivers that are available from the product firmware and shipped on the
printing-system software CD that comes with the product. This STR does not describe drivers that will
become available on the Web.
The following information is included in this STR:
●
Descriptions of drivers, operating systems, and system environments
●
Descriptions of installing and uninstalling the printing-system software components
For information about the location of information within chapters, see the table of contents. An index
is also provided in this STR.
Additional detailed information about the printing-system software is published in an addendum to this
STR. The following information is available in the addendum:
2
●
Lists of installed files
●
System-modification information, such as files added or modified
Chapter 1 Document and product basics
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Product description
HP LaserJet Pro CP1025
HP LaserJet Pro CP1025nw
CE913A
CE914A
●
Speed: Prints up to 16 A4-size pages per minute (ppm) or 17
letter-size ppm monochrome and 4 ppm color
HP LaserJet Pro CP1025 plus:
●
Tray: 150 sheets of 75 g/m2 (20 lb)
●
Output bin: 50 sheets of 75 g/m2 (20 lb)
●
Connectivity: Hi-Speed USB 2.0 port
●
Two-sided printing (duplexing): Manual duplexing (using
the printer driver)
●
Introductory print cartridge: Supplied with product
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●
Connectivity: 802.11b/g/n wireless networking, built-in
networking to connect to 10Base-T/100Base-TX networks
●
Internal networking: HP internal networking port
Product description
3
Documentation availability and localization
NOTE: For information about language support for the product, see CD versions and language
support on page 8.
The following table lists the availability of printing-system documentation by operating system.
Table 1-1 Documentation availability
Document
Windows XP/Server
2003/Server 2008/
Vista/7
Mac
HP LaserJet Pro CP1020 Color Printer Series User Guide (.PDF file)
x
x
HP LaserJet Pro CP1020 Color Printer Series Install Notes
x
Access to HP LaserJet documents depends on the type of document and its location:
●
Some documents can be opened from the CD browser.
●
Some documents are available on the Web through links in the CD browser or CD folders.
Documents are available in the following file formats:
●
Portable Document Format (.PDF). The HP LaserJet Pro CP1020 Color Printer Series printingsystem software CD includes Adobe® Acrobat® Reader for viewing online documentation.
●
Compiled HTML (.CHM). When you click a documentation link to a .CHM document, a Microsoft
HTML viewer opens the file on the computer screen.
●
Hypertext Markup (.HTM). When you click a documentation link to an .HTM document, a Web
browser opens the file on the computer screen.
Product documentation is divided into the following categories:
4
●
User documentation
●
Administrator documentation
Chapter 1 Document and product basics
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User documentation
The following figure shows the Documentation screen, which appears when you click More Options
then Documentation on the main screen of the HP LaserJet Pro CP1020 Color Printer Series
printing-system software CD.
Figure 1-1 Installation software CD – User Documentation screen (CDDocumentation_CP1020.eps)
HP LaserJet Pro CP1020 Color Printer Series User Guide
The HP LaserJet Pro CP1020 Color Printer Series User Guide describes the basic product features.
To view this guide from the CD browser in .CHM format, follow these steps:
1.
In the main screen of the CD browser, click the More Options button and then click the
Documentation button.
2.
Click the User Guide (CD) button. The user guide opens.
To view this guide from the CD browser in .PDF format, follow these steps:
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1.
In the main screen of the CD browser, click the More Options button, and then click the
Documentation button.
2.
Click the User Guide (Web) (Online) buton. The user guide opens.
3.
When you have the file open, you can click File and then click Save As to save a copy of the file
to another location.
Documentation availability and localization
5
HP LaserJet Pro CP1020 Color Printer Series Install Notes
The HP LaserJet Pro CP1020 Color Printer Series Install Notes (in .HTM format) contain important
information about product features, instructions for installing the printing-system software, and
technical assistance.
To view this guide from the software CD, follow these steps:
1.
In the main screen of the CD browser, click the More Options button and then click the
Documentation button.
2.
Click the Readme button. The guide opens.
Help and Learn Center
Click Help and Learn Center on the Documentation screen of the CD browser to open the
HP LaserJet Help and Learn Center application. The HP LaserJet Help and Learn Center provides
step-by-step instructions for performing specific tasks, including clearing jams and loading trays.
NOTE: After installation, the HP HelpJet Help and Learn Center is available from a desktop icon
and from the HP program group menu.
Administrator documentation
The following figure shows the Admin Documentation screen.
To navigate to this screen, click the More Options button on the main screen of the CD browser, and
then click the Admin Documentation button.
Figure 1-2 Installation software CD – Administrator Documentation screen
6
Chapter 1 Document and product basics
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HP Driver Configuration Utility User Guide
To view this guide from the software CD, follow these steps:
1.
In the main screen of the CD browser, click the More Options button, and then click the Admin
Documentation button.
2.
Click the HP Driver Configuration User Utility Guide (Online) button.
When you have the file open, you can click File and then click Save As to save a copy of the file to
another location.
HP Jetdirect Guide
The HP Jetdirect Guide is a network administrator's guide (in .PDF format) that contains information
about connecting the product directly to a network.
To view this guide from the software CD, follow these steps:
1.
In the main screen of the CD browser, click the More Options button, and then click the Admin
Documentation button.
2.
Click the HP Jetdirect Guide (Online) button.
When you have the file open, you can click File and then click Save As to save a copy of the file to
another location.
Color Printing Access and Usage
Click the Color Printing Access and Usage (Online) button to go to the HP Color Access Control
Web site and find information about managing your color printing processes.
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Documentation availability and localization
7
Software availability and localization
This section provides information about the availability of the HP LaserJet Pro CP1020 Color Printer
Series printing-system software and related software and firmware. Printing-system software on a CD
is available from HP fulfillment centers. For more information, go to the following Web site:
www.hp.com/go/support
Printing-system software on the Web
All software that is contained on the installation CD is also available on the Web.
Web deployment is the preferred method for obtaining the latest software. The Web site offers an
option for automatic e-mail notification about new software releases.
NOTE: This STR describes drivers that are shipped with the printing-system software CD. This STR
does not describe any drivers that might be released for use by support personnel.
To view the Product Support Web site from the CD, follow these steps:
1.
In the main screen of the CD browser, click the More Options button, and then click the Web
Support button.
2.
Click the Product Support (Online) button to download software and firmware and to find
information for troubleshooting problems with the product..
3.
Click the Use My Product (Online) button to go to the product home page and find
comprehensive information on using the product.
In-box printing-system software CD
The software CD for the product contains a variety of files for installing the printing-system software
on the computer.
The printing-system software CD is divided into two partitions, one for Windows operating systems
and one for Mac operating systems.
The files in each partition include documentation files and files that are required in order to install and
uninstall the printing-system components.
CD versions and language support
The printing-system software CD is available with the following components and languages.
Table 1-2 Software CD supported languages
8
Language
Two-letter abbreviation
HP-preferred name
File designation
Arabic
AR
Arabic
ARWW
Bulgarian
BG
Bulgarian
BGWW
Catalan
CA
Catalan
CAWW
Croatian
HR
Hrvatski
HRWW
Chapter 1 Document and product basics
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Table 1-2 Software CD supported languages (continued)
Language
Two-letter abbreviation
HP-preferred name
File designation
Czech
CS
Cestina
CSWW
Danish
DA
Dansk
DAWW
Dutch
NL
Nederlands
NLWW
English
EN
English
ENWW
Finnish
FI
Suomi
FIWW
French
FR
Francais
FRWW
German
DE
Deutsch
DEWW
Greek
EL
Greek
ELWW
Hebrew
HE
Hebrew
HEWW
Hungarian
HU
Magyar
HUWW
Indonesian
ID
Bahasa Indonesian
IDWW
IT
Italiano
ITWW
Kazakh
KK
Kazakh
KKWW
Korean
KO
Korean
KOWW
Norwegian
NO
Norsk
NOWW
Polish
PL
Polski
PLWW
Portuguese
PT
Portugues
PTWW
Romanian
RO
Romanian
ROWW
Russian
RU
Russian
RUWW
Serbian
SR
Srpski
SRWW
Simplified Chinese
ZHCN
Simplified Chinese
ZHCN
Slovak
SK
Slovak
SKWW
Slovenian
SL
Slovenian
SLWW
Spanish
ES
Espanol
ESWW
Swedish
SV
Svenska
SVWW
Thai
TH
Thai
THWW
Traditional Chinese
ZHTW
Traditional Chinese
ZHTW
Turkish
TU
Turkce
TUWW
Ukrainian
UK
Ukrainian
UKWW
Italian
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Software availability and localization
9
Driver languages
The product provides driver support in the following languages.
Table 1-3 Supported printer driver languages
10
Component
Language list
HP LaserJet Pro CP1020 Color
Printer Series host-based raster
printer driver
●
Arabic
●
Lithuanian
●
Bulgarian
●
Latvian
●
Catalan
●
Dutch
●
Czech
●
Norwegian
●
Danish
●
Polish
●
German
●
Portuguese
●
Greek
●
Romanian
●
English
●
Russian
●
Spanish
●
Slovak
●
Finnish
●
Slovenian
●
French
●
Serbian
●
Hebrew
●
Swedish
●
Croatian
●
Thai
●
Hungarian
●
Turkish
●
Italian
●
Ukrainian
●
Korean
●
Simplified Chinese
●
Traditional Chinese
Chapter 1 Document and product basics
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Installer languages
The product provides installer component support in the following languages.
Table 1-4 Installer component languages
Component
Language list
Administrator install
●
Arabic
●
Lithuanian
CD browser
●
Bulgarian
●
Latvian
Common Windows installer
●
Catalan
●
Dutch
Web registration (with the following
exceptions)
●
Czech
●
Norwegian
●
Danish
●
Polish
●
German
●
Portuguese
●
Greek
●
Romanian
●
English
●
Russian
●
Spanish
●
Slovak
●
Finnish
●
Slovenian
●
French
●
Serbian
●
Hebrew
●
Swedish
●
Croatian
●
Thai
●
Hungarian
●
Turkish
●
Italian
●
Ukrainian
●
Korean
●
Simplified Chinese
●
Traditional Chinese
●
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Arabic and Hebrew support in
English only
●
Catalan support in Spanish
only
●
No support for Bulgarian,
Estonian, Croatian, Lithuanian,
Latvian, Romanian, Slovak,
Slovenian, Serbian, Thai,
Ukrainian
Software availability and localization
11
Documentation languages
The HP LaserJet Pro CP1020 Color Printer Series product provides documentation in the following
languages.
Table 1-5 Documentation languages
Component
Language list
●
HP LaserJet Pro CP1020
Color Printer Series User
Guide (.PDF file)
●
Arabic
●
Lithuanian
●
Bulgarian
●
Latvian
HP LaserJet Pro CP1020
Color Printer Series User
Guide (.CHM file)
●
Catalan
●
Dutch
●
Czech
●
Norwegian
●
Danish
●
Polish
●
German
●
Portuguese
●
Greek
●
Romanian
HP JetDirect Administrator's
Guide (.PDF file) (with the
following exceptions)
●
English
●
Russian
●
Spanish
●
Slovak
◦
Catalan documentation in
Spanish only
●
Finnish
●
Slovenian
●
French
●
Serbian
◦
No documentation in
Arabic, Bulgarian, Czech,
Greek, Hebrew, Croatian,
Estonian, Lithuanian,
Latvian, Romanian,
Slovak, Slovenian,
Serbian, Turkish,
Ukrainian
●
Hebrew
●
Swedish
●
Croatian
●
Thai
●
Hungarian
●
Turkish
●
Italian
●
Ukrainian
●
Korean
●
Simplified Chinese
●
Traditional Chinese
●
●
●
●
12
HP LaserJet Pro CP1020
Color Printer Series Driver
Preconfiguration User Guide
(Available in English only)
HP LaserJet Pro CP1020
Color Printer Series Install
Notes (.HTML file)
Chapter 1 Document and product basics
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2
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Windows software description
●
Windows printing-system software
●
Driver configuration for Windows
●
HP Driver Diagnostic Printer Check Tool
●
Advanced color use
●
HP Embedded Web Server
●
HP Customer Participation Program
●
Font support
13
Windows printing-system software
Table 2-1 Software components for Windows
Component
Description
HP installer
Installs the printing-system software based on the hardware it detects from the host computer.
Uninstaller
Removes files and folders that were installed when the printing-system software was originally
installed on the computer.
NOTE: The scrubber
utility runs as part of the
uninstall process.
14
User documentation
The user documentation for this product is included on the installation CD as both .CHM (online
help) files and Adobe® Acrobat® .PDF files. A Web browser must be installed on the computer
to view the contents from any .CHM file. Adobe Acrobat Reader must be installed on the
computer to view the contents from any .PDF file.
Help and Learn Center
Provides help for using the product software.
HP LaserJet Customer
Participation Program
Allows user to provide HP with feedback on their product usage experience.
Color LaserJet 1020
Series Device Settings
Allows users to quickly view and set the product's configuration.
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Driver configuration for Windows
The HP LaserJet Pro CP1020 Color Printer Series host-based driver features bidirectional
communication technology which, in environments that support the driver, allows the product to
respond to data inquiries from the computer and report information back, such as toner cartridge life.
Bidirectional communication depends on the configuration of the Windows operating system as well
as the type of connection that exists between the computer and the product.
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Driver configuration for Windows
15
HP Driver Diagnostic Printer Check Tool
Use the HP Driver Diagnostic Printer Check Tool, a Web-based diagnostic software program, to
determine whether the correct and most current printer driver for the product is in use. Use the
following steps to gain access to the HP Driver Diagnostic Printer Check Tool:
1.
Open a Web browser.
2.
Go to the following Web site:
www.hp.com/go/drivercheck
When the HP Driver Diagnostic Printer Check Tool runs, the products that are currently installed on
the computer appear in a list. The tool gathers information about the products, drivers, and system
setup in order to diagnose the software driver configuration and check the printer driver.
When the HP Driver Diagnostic Printer Check Tool is open, select the HP product that you want to
check. The tool verifies whether the latest printer driver is being used, provides feedback if an
incorrect printer driver is being used, and indicates whether an updated printer driver version is
available. Click the latest printer driver version to download and install it.
The data that the HP Driver Diagnostic Printer Check Tool gathers is stored anonymously so that
HP can analyze and continuously improve its diagnostic tools. No private data is gathered from the
computer.
Advanced color use
The HP LaserJet Pro CP1020 Color Printer Series printer driver provides automatic color features
that generate excellent color results. Carefully designed and tested color tables provide smooth,
accurate color rendition of all printable colors.
The HP LaserJet Pro CP1020 Color Printer Series also provides sophisticated tools for the
experienced professional.
HP ImageREt 2400
ImageREt 2400 provides 2400 dots-per-inch (dpi) color laser-class quality through a multi-level
printing process. This process precisely controls color by combining up to four colors within a single
dot and by varying the amount of toner in a given area. ImageREt 2400 has been improved for the
HP LaserJet Pro CP1020 Color Printer Series product to offer trapping technologies, greater control
over dot placement, and more precise control of toner quality in a dot. These new technologies,
coupled with HP's multi-level printing process, result in a 600 x 600 dpi product that provides 2400dpi color laser-class quality with millions of smooth colors.
In contrast, the single-level printing process, called dithering, does not allow the colors to be mixed
within a single dot and is the default mode for many color laser products. Dithering significantly
hinders the ability to create a wide range of colors without reduced sharpness or visible dot structure.
Media selection
For the best color and image quality, select the appropriate media type from the software product
menu or from the printer driver.
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Color options
Color options use object tagging, which provides optimal color and halftone settings for different
objects (text, graphics, and photos) on a page. The printer driver determines which objects appear on
a page and uses halftone and color settings that provide the best print quality for each object.
In the Windows environment, the Automatic and Manual color options are on the Color tab in the
printer driver.
Standard red-green-blue (sRGB)
Standard red-green-blue (sRGB) is a worldwide color standard that HP and Microsoft® developed as
a common color language for monitors, input devices (scanners and digital cameras), and output
devices (printers and plotters). It is the default color space used for HP products, Microsoft operating
systems, the World Wide Web, and most office software. The sRGB standard represents the typical
Windows monitor and is the convergence standard for high-definition television.
NOTE: Factors such as the type of monitor you use and the room lighting can affect the appearance
of colors on your screen.
The latest versions of Adobe® Photoshop®, Microsoft Office, and many other programs use sRGB to
communicate color. The sRGB standard improves your ability to match colors between the product,
the computer monitor, and other input devices automatically, and eliminates the need to become a
color expert.
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Advanced color use
17
HP Embedded Web Server
The HP Embedded Web Server (HP EWS) is a Web server in the product that allows users to control
settings on the product through the Web browser. The HP EWS can only be accessed if the product
is installed through a network rather than a USB connection.
To access the HP EWS, open a Web browser and type the product IP address in the address bar.
The product IP address is documented on a configuration page. To print a configuration page from
the product control panel, press and hold the Resume button for two to three seconds to print a
configuration page and a supplies status page (English only).
The HP EWS can also be accessed by clicking the Device and Supplies Status icon on the
Services tab in the product's printing preferences.
The following tabs are available in the HP EWS:
18
●
Status tab
●
System tab
●
Networking tab
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Status tab
Use the Status tab to access and print detailed information regarding product and supply status,
product configuration, network configuration, and usage.
The Status tab contains the following pages:
●
Device Status
●
Supplies Status
●
Device Configuration page
●
Network Summary page
●
Reports
●
Event Log page
Device Status
The Device Status page shows device status messages from the device. The Device Status page
also contains some pertinent product information and device settings.
Figure 2-1 HP EWS, Status tab – Device Status page
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HP Embedded Web Server
19
Supplies Status
The Supplies Status page shows the status of all of the product supplies, including the black, cyan,
magenta, and yellow print cartridges.
Figure 2-2 HP EWS, Status tab – Supplies Status page
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Device Configuration page
The Device Configuration page shows the values of all of the settings that are available in the
product. The contents of this page are consistent with the configuration page that the firmware
generates.
Figure 2-3 HP EWS, Status tab – Device Configuration page (1 of 2)
Figure 2-4 HP EWS, Status tab – Device Configuration page (2 of 2)
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HP Embedded Web Server
21
Network Summary page
The Network Summary page contains information about the network and its enabled features.
Figure 2-5 HP EWS, Status tab – Network Summary page (1 of 2)
Figure 2-6 HP EWS, Status tab – Network Summary page (2 of 2)
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Reports
Use the Reports page to print the internal special pages the device generates. The following
information pages are available:
●
Config Report
●
Supplies Status
Figure 2-7 HP EWS, Status tab – Reports page
Event Log page
Use the Event Log page to track the events that occur on the product.
Figure 2-8 HP EWS, Status tab – Event Log page
System tab
Use the System tab to view and change settings for the following features:
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●
Paper Setup page
●
Print Quality page
●
Print Density page
●
Paper Types page
●
System Setup page
●
Service page
●
Product Security page
HP Embedded Web Server
23
Paper Setup page
Use this page to configure the paper-setup settings for the product. Change the default settings by
clicking the blue arrow next to each option and highlighting the selection.
Figure 2-9 HP EWS, System tab – Paper Setup page
Print Quality page
Use the Print Quality page to change the print quality defaults for the product.
Figure 2-10 HP EWS, System tab – Print Quality page
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Print Density page
Use the Print Density page to control the print density of each print cartridge on the product.
Figure 2-11 HP EWS, System tab – Print Density page
Paper Types page
Use the Paper Types page to set the default paper type settings for the product.
Figure 2-12 HP EWS, System tab – Paper Types page
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HP Embedded Web Server
25
System Setup page
Use the System Setup page to change settings on the product such as Jam Recovery and Auto
Continue.
Figure 2-13 HP EWS, System tab – System Setup page
Service page
Use the Service page to start the cleaning mode procedure on the product.
Figure 2-14 HP EWS, System tab – Service page
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Product Security page
Use this page to set or change the Administrator password.
Figure 2-15 HP EWS, System tab – Product Security page
Networking tab
Use the Networking tab to view and change settings for the network connection and communication
with the product. The following pages are available:
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●
Network Summary
●
IPv4 Configuration
●
IPv6 Configuration
●
Wireless Configuration
●
Network Identification
●
Advanced page
●
SNMP page
HP Embedded Web Server
27
Network Summary
The Network Summary page contains all the information about the network and its enabled features.
Figure 2-16 HP EWS, Networking tab – Network Summary page (1 of 2)
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Figure 2-17 HP EWS, Networking tab – Network Summary page (2 of 2)
IPv4 Configuration
Use the IPv4 Configuration pane to modify settings for basic TCP/IPv4 Network configuration.
If Automatic IP is configured, the Manual IP address configuration settings are disabled, but the
values for these settings are still displayed if they have been set.
If the configuration is switched from Automatic IP to Manual IP, the IP Address fields are cleared,
and the desired IP address must be entered before continuing.
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HP Embedded Web Server
29
Click Apply to keep changes. When Apply is clicked, a confirmation dialog asks for confirmation.
Click Yes to continue.
Figure 2-18 HP EWS, Networking tab – IPv4 Configuration page
IPv6 Configuration
The IPv6 Configuration page shows the status of the IPv6 network configuration settings. This page
is read-only and no settings can be modified here.
Up to seven IPv6 addresses can be shown on this page, depending upon the automatic configuration
of the networking firmware. All available IPv6 addresses are shown.
Figure 2-19 HP EWS, Networking tab – IPv6 Configuration page
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Wireless Configuration
Use the Wireless Configuration page to turn off/on the wireless capabilities for the product.
Figure 2-20 HP EWS, Networking tab – Wireless Configuration page
Network Identification
Use the Network Identification pane to configure the Host name and Domain name(s) used to
identify the device on the network.
The values for Host name and Domain names are retrieved from the firmware, and displayed on this
pane. The Networking firmware determines what Host name and Domain name(s) to use.
The information under Available Host name / Domain names is for information only and cannot be
modified.
The text entries are disabled under certain circumstances. The following table defines when the
entities are disabled:
Table 2-2 Network Identification pane – Text Entities
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Text Entity
Disabled status
Host name
Disabled if configured by BOOTP
Domain name (IPv4/IPv6)
Disabled if configured by BOOTP, DHCPv4, or DHCPv6
HP Embedded Web Server
31
Table 2-2 Network Identification pane – Text Entities (continued)
Text Entity
Disabled status
Domain name (IPv6)
Disabled if configured by DHCPv6
Bonjour Service name
Disabled if Bonjour is disabled
Figure 2-21 HP EWS, Networking tab – Network Identification page
Advanced page
Use the Advanced page to configure the enabled settings and other settings, such as link speed, for
the product.
Figure 2-22 HP EWS, Networking tab – Advanced page
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SNMP page
Use this page to configure the SNMP settings for the product.
Figure 2-23 HP EWS, Networking tab – SNMP page
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HP Embedded Web Server
33
HP Customer Participation Program
After the product is installed, you have the option of participating in HP's voluntary program for
communication between your system and HP. This feature, available through software that is
included on the printing-system software installation CD, helps HP monitor toner usage.
At the time of the invitation, about two weeks after installation, full disclosure of the information to be
communicated is provided. Participation is entirely voluntary, and the impact on processing and
connection speeds is negligible. Personal information is never sent to HP unless permission is given.
Figure 2-24 Welcome to the HP Product Survey Program screen
If you decline the invitation, the dialog box does not appear again and no data will be gathered.
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Font support
The basic fonts listed here are included with Microsoft Windows software. The additional PS fonts are
available on the CD that came with the product.
Basic fonts
Microsoft Windows software includes these basic fonts, which can be used with any HP printing
product:
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●
Arial
●
Courier New Italic
●
Times New Roman Italic
●
Arial Italic
●
Courier New Bold
●
Times New Roman Bold
●
Arial Bold
●
Courier New Bold Italic
●
Times New Roman Bold Italic
●
Arial Bold Italic
●
Symbol
●
Wingdings
●
Courier New
●
Times New Roman
Font support
35
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3
Install Windows software and utilities
The product comes with software and installers for Microsoft Windows and Apple Mac systems. Linux
and UNIX systems support the HP LaserJet Pro CP1020 Color Printer Series, and software is
available on the Web. This chapter provides procedures for installing and uninstalling the printingsystem software for Windows operating systems.
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●
Install overview
●
General Windows installation instructions
37
Install overview
The software for the product comes on a single CD. The software installer first checks the versions of
Windows Installer and Microsoft .NET installed on the system, and then installs the printing-system
software from the CD onto the hard disk and updates Windows files.
During the printing-system installation, the software installer also checks the firmware version on the
product. If the firmware version on the product is older than the firmware version on the CD, the
installer will update the firmware on the product. If the firmware version on the product is the same or
newer than the CD, the software installer does not update the firmware on the product. Each time you
turn the product on, a firmware file is added to the first print job.
NOTE: If you try to use any print driver other than the HP LaserJet Pro CP1020 Color Printer Series
printer driver — for example a different HP printer driver, a Microsoft printer driver, HP Universal Print
Driver, or a custom printer driver — the product will not print.
Depending on the configuration of your computer as well as the installation method selected, the
following components might be installed during the printing-system software installation:
●
HP LaserJet Pro CP1020 Color Printer Series host-based printer driver
●
HP Software Update
●
Shop for Supplies
●
Color LaserJet 1020 Series Device Settings
●
HP LaserJet Customer Participation Program
●
HP LaserJet Help and Learn Center
●
HP LaserJet Pro CP1020 Color Printer Series User Guide
●
Windows Installer 3.1
●
Warranty reminder
●
UnInstall utility
For all of the supported platforms, each install option presents a series of query dialog boxes that
guide you through the installation process.
Software Installer system check
The software installer checks the computer system to ensure that the following Windows features are
the correct version to support the printing-system components.
Microsoft Windows Installer 3.1
When the user starts the installation process, the HP LaserJet Pro CP1020 Color Printer Series
software installer checks the computer system to determine the version number of the Windows
Installer currently on the system. If the HP LaserJet Pro CP1020 Color Printer Series software
installer detects that the Windows Installer version is prior to version 3.1, a dialog box appears
alerting the user that the Windows Installer must be updated. The user must click the OK button to
continue. The HP LaserJet Pro CP1020 Color Printer Series software installer then updates the
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Chapter 3 Install Windows software and utilities
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Windows Installer and continues the HP LaserJet Pro CP1020 Color Printer Series printing-system
installation process.
To determine which version of Windows Installer is currently running on the computer, follow these
instructions.
1.
For Windows 7 and Windows Vista, click the Start button, click the Control Panel option, and
then click the Programs option.
For Windows XP and Windows Server 2003, click the Start button, click the Control Panel
option, and then double-click the Add/Remove programs option.
2.
Scroll down until you find the entry for the Windows Installer.
Software installation types for Windows
The HP LaserJet Pro CP1020 Color Printer Series printing-system software can be installed in the
following ways:
●
HP LaserJet Pro CP1020 Color Printer Series printing-system installer (Recommended)
●
Microsoft Found New Hardware Wizard (Plug and Play installation)
Installation options
The printing-system software can be used with the product in the following configurations:
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●
Install the printing-system software on a computer that is directly connected to the product
through a USB port.
●
Install the printing-system software on a computer that has access to a network, either wired or
wireless, to which the product is connected.
Install overview
39
General Windows installation instructions
●
General Windows installation for direct connections
●
General Windows installation for network connections
●
Printer sharing disclaimer
●
Point-and-Print installation
●
Modify a pre-existing installation
General Windows installation for direct connections
●
Windows installation instructions for direct-connected (USB) products
●
Printer driver only installation instructions (Microsoft Add product Wizard)
Windows installation instructions for direct-connected (USB) products
Use the following instructions to install the printing-system software on a computer that is running
Windows 7, Windows Server 2003, Windows XP, or Windows Vista, and is directly connected to the
product.
NOTE: Set up and turn on the product before installing the software. Do not connect the product to
the computer until the software installation program prompts you.
You must have administrator privileges to install the software.
1.
Quit all open programs.
2.
Insert the printing-system software CD into the CD-ROM drive.
NOTE: If the CD-ROM does not start automatically, click Start, click Run, and then browse to
and double-click the SETUP.EXE file in the root directory of the printing-system software CD.
3.
Click the Install button, and then follow the onscreen prompts.
4.
When the installer software prompts you to select how the product will be connected, select
Directly to this computer using a USB cable., and then click Next. Follow the onscreen
prompts.
5.
If you are prompted to restart the computer, click Yes.
6.
After installation of the printing-system software, dialog boxes appear that allow you to print a
test page and register the product over the Web.
Printer driver only installation instructions (Microsoft Add product Wizard)
NOTE: This product driver only software solution provides print-only functionality through a
communications port that has already been created for this product (USB or network connected).
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Chapter 3 Install Windows software and utilities
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To use the product driver only software solution with a direct USB connection, a USB Print port must
have already been created by a previous installation of the printing-system software. There are
several direct USB printing-system software installation options that establish a USB Print port:
●
Complete an installation using the in-box printing-system software CD.
●
Download the "Recommended Solution", which provides installation options identical to the
printing-system software CD.
Once a USB Print port is created by a previous direct USB installation, the product driver installation
can be completed using that USB Print port.
Use the following instructions to install the product driver only:
1.
Click Start, and then do one of the following:
For Windows 7: Click Devices and products.
-orFor Windows Server 2003 and Windows XP Professional: Select Settings, and then click
products and Faxes.
-orFor Windows XP Home: Click Control Panel, and then double-click the products and Other
Hardware icon.
-orFor Windows Vista: Click Computer, click Control Panel, and then click Hardware and Sound.
2.
Click Add product, and then click Next.
3.
When asked if the product is a local or network product, select Local product attached to this
computer, and then click Next.
NOTE: Do not select the Automatically detect and install my Plug and Play product option.
4.
On the Select a product Port screen, select the USB Print port that was created by a previous
USB installation, and then click Next.
5.
On the Install product Software screen, click Have Disk.... The Install from Disk dialog box
appears.
6.
Insert the printing-system software CD into the CD-ROM drive.
7.
Click Browse..., and then select the product driver for the product.
8.
Click Open.
9.
On the Install from Disk dialog box, click OK.
10. Click Next. Complete the installation. When prompted, print a test page to ensure that the
product driver is installed correctly.
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General Windows installation instructions
41
General Windows installation for network connections
●
Network setup
●
Windows installation instructions for network-connected products
●
Print driver only installation instructions (Microsoft Add printer Wizard)
Network setup
NOTE:
Set up, turn on, and connect the product to the network before installing the software.
To connect a product to a network, use the following instructions:
1.
Connect the product to the network.
2.
Turn on the product.
NOTE: You must complete the power-up sequence in this order or the installer discovery utility
fails to recognize the product. It might take a few minutes for the product to obtain a TCP/IP
address.
3.
To print a configuration page from the product control panel, press and hold the Resume button
for two to three seconds to print a configuration page and a supplies status page (English
only).
4.
Install the printing-system software. Use the information from the test pages to specify the
network variables during installation.
Windows installation instructions for network-connected products
NOTE:
Complete the network setup before completing this procedure.
Use the following instructions to install the printing-system software on a computer that is running
Windows 7, Windows XP, or Windows Vista, and is connected to the product through a network.
NOTE:
You must have administrator privileges to install the software.
1.
Quit all open programs.
2.
Insert the printing-system software CD into the CD-ROM drive.
NOTE: If the CD-ROM does not start automatically, click Start, click Run, and then browse to
and double-click the SETUP.EXE file in the root directory of the CD.
3.
Click the Install button, and then follow the onscreen prompts.
4.
When the installer software prompts you to select how the product will be connected, select
Connect through a wired network. or Connect through a wireless network. Follow the
onscreen prompts.
The HP ePrint window opens as the installation completes. HP ePrint provides simplified printing
for internet connected products. HP ePrint might require a firmware upgrade.
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5.
If you are prompted to restart the computer, click Yes.
6.
After installation of the printing-system software, print a test page to ensure that the product
driver is installed correctly.
Print driver only installation instructions (Microsoft Add printer Wizard)
NOTE: This product driver only software solution provides print-only functionality through a
communications port that has already been created for this product (USB or network connected).
Use the following instructions to install the product driver only:
1.
Click Start, and then do one of the following:
For Windows 7: Click Devices and products.
-orFor Windows Server 2003 and Windows XP Professional: Select Settings, and then click
products and Faxes.
-orFor Windows XP Home: Click Control Panel, and then double-click the products and Other
Hardware icon.
-orFor Windows Vista: Click Computer, click Control Panel, and then click Hardware and Sound.
2.
Click Add product, and then click Next.
3.
When asked if the product is a local or network product, select A network product, or a
product attached to another computer, and then click Next.
NOTE: Use of a local port is recommended, if it is available. If no local port is available, create
a new TCP/IP port.
4.
On the Install product Software screen, click the Have Disk... button. The Install from Disk
dialog box appears.
5.
Insert the printing-system software CD into the CD-ROM drive.
6.
Click Browse..., and then select the product driver for the product.
7.
Click Open.
8.
On the Install from Disk dialog box, click OK.
9.
Click Next. Complete the installation. When prompted, print a test page to ensure that the
product driver is installed correctly.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
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43
Point-and-Print installation
Use the following information to install a printer driver by using the Microsoft Point-and-Print feature
when you do not connect directly to the product on the network.
Point-and-Print is a Microsoft term that describes a two-step printer driver installation process. The
first step is to install a shared printer driver on a network print server. The second step is to "point" to
the print server from a network client so that the client can use the printer driver.
HP provides printer drivers that are compatible with the Point-and-Print feature, but this is a function
of the Windows operating systems, not of HP printer drivers.
Administrator privileges are necessary to install the printer driver.
In a homogenous operating system environment (one in which all of the clients and servers are
running in the same operating system), the same printer driver version that is vended from the server
to the clients in a Point-and-Print environment also runs and controls the print queue configuration on
the server. However, in a mixed operating system environment (one in which servers and clients
might run on different operating systems), conflicts can occur when client computers run a version of
the printer driver that is different from the one on the print server.
In an effort to increase operating system stability, Microsoft determined that, starting with Windows
2000 and continuing with all future operating systems, printer drivers would run as user-mode
processes. User-mode drivers run in a protected part of the operating system, as do all of the normal
end-user processes and software programs. A user-mode printer driver that functions incorrectly can
terminate (or “crash”) only the process in which it is running—not the whole operating system.
Because access to critical system resources is restricted, overall operating system stability is
increased.
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Modify a pre-existing installation
If an HP LaserJet Pro CP1020 Color Printer Series MFP Series has been installed, the initial CD
browser screen on the printing-system installation CD changes to the Welcome Back screen. A preexisting installation also changes the sequence of installation screens.
Figure 3-1 CD browser screen — Welcome Back
The Welcome Back screen contains the following options:
●
Uninstall. Click this option to uninstall the printing-system software.
●
Connect another HP Device. Click this option to quickly install another HP product using
software that is already loaded on the computer.
●
More Options. Click this option to gain access to the product documentation on the CD
(including the User Guide), Admin Documentation and Software, access specialized drivers and
product support on the Web.
NOTE: Some of the features and drivers listed in the More Options menu of the installer may
not be compatible with your product.
●
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Cancel. Click this option to close the CD browser.
General Windows installation instructions
45
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4
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HP LaserJet Pro CP1020 Color Printer
Series printer driver (Host-based raster
driver)
●
Change the printer driver settings for Windows
●
Help system
●
Printing Shortcuts tab features
●
Paper/Quality tab features
●
Effects tab features
●
Finishing tab features
●
Color tab features
●
Services tab features
47
Change the printer driver settings for Windows
Operating System
To change the settings for all
print jobs until the software
program is closed
To change the default
settings for all print jobs
To change the device
configuration settings
Windows 7, XP,
Server 2003, and
Vista
1.
On the File menu in the
software program, click
Print.
1.
1.
2.
Select the driver, and then
click Properties or
Preferences.
The steps can vary; this
procedure is most common.
Click Start, click Settings,
and then click Devices
and Printers (Windows 7)
or Printers and Faxes
(Windows XP Professional
and Server 2003) or
Printers and Other
Hardware Devices
(Windows XP Home).
For Windows Vista, click
Start, click Control Panel,
and then click Printer.
2.
Right-click the driver icon,
and then select Printing
Preferences.
Click Start, click Settings,
and then click Devices
and Printers (Windows 7)
or Printers and Faxes
(Windows XP Professional
and Server 2003) or
Printers and Other
Hardware Devices
(Windows XP Home).
For Windows Vista, click
Start, click Control Panel,
and then click Printer.
2.
Right-click the driver icon,
and then select
Properties.
3.
Click the Configure tab.
To gain access to driver settings from within most software programs, click File, click Print, and then
click Properties. The appearance and names of the driver tabs that appear can vary, depending on
the operating system. These settings apply only while the software program is open.
You can also control the driver directly from the Printers folder. These settings change the default
settings for all software programs.
●
In Windows 7, click Start, select Devices and Printers, right-click the product name, and then
click Printing Preferences to gain access to the same set of driver tabs that the software
program controls.
●
In Windows XP, click Start, select Settings, select Printers and Faxes (Windows XP
Professional) or Printers and Other Hardware Devices (Windows XP Home), right-click the
product name, and then click Printing Preferences to gain access to the same set of driver tabs
that the software program controls.
Click Properties after right-clicking the product name to gain access to the Properties tab set, which
controls the driver behavior and driver connections.
Properties tab set
The Properties tab set contains information about and options for configuring the product.
NOTE: Windows also has tabs in the Properties tab set. For information about those tabs, see the
documentation that came with the computer.
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Printing Preferences tab set
The Printing Preferences tabs contain options for formatting documents for the product. Gain
access to the Printing Preferences tabs either through the software program or through the
Windows Printers folder.
The following tabs are included in Printing Preferences tab set:
●
Printing Shortcuts
●
Paper/Quality
●
Effects
●
Finishing
●
Color
●
Services
NOTE: If the paper type is set as Unspecified on the Paper/Quality tab, and another Printing
Preferences tab is selected, a pop up message will display warning that an unspecified paper type
has been set and printing quality may be affected.
Document preview image
The document preview image is a line-drawn image of a page that represents graphics and text. The
document preview image is always oriented so that the contents of the page are right-side-up. The
document preview image appears in the upper-right corner of all Printing Preferences tabs except
the Services tab.
Switching between tabs does not change the location or appearance of the document preview image.
Move the mouse over the document preview image, and the mouse cursor changes from an arrow to
a gloved hand. Toggle between portrait and landscape page orientation by clicking on the image.
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Change the printer driver settings for Windows
49
Help system
The printer driver include a full-featured Help system to provide assistance with printing and
configuration options. The following Help options are available:
●
What's this? Help
●
Context-sensitive Help
●
Warning icons
What's this? Help
"What's this?" Help is supported in Windows 7, Windows XP, and Windows Vista. Gain access to
"What's this?" Help messages in any of the following ways:
●
Right-click a control and click What's this?, and a pop-up Help window appears.
●
Click the ? button at the upper-right corner of the frame, next to the X, to change the cursor to an
arrow with a question mark. Use this special cursor to select a control, and the pop-up Help
window for that feature appears.
●
Press the F1 key, and the Help window for the currently selected control appears.
Context-sensitive Help
Press the Help button on a product driver tab or in a dialog box, and context-sensitive Help appears.
Warning icons
Warning icons appear in response to specific product driver settings. These icons alert you to
selections that are illogical or impossible given the capabilities of the product or the current settings of
other controls. For example, if Allow Manual Duplexing is not selected on the Configure tab in
Printer Properties, a warning icon appears next to Print on Both Sides (Manually) on the Finishing
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tab. Click on the warning icon to display a pop up window that contains instructions for enabling the
specific feature.
Figure 4-1 Paper/Quality tab with warning icons
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Help system
51
Printing Shortcuts tab features
●
Use defined printing shortcuts
●
Create a custom printing shortcut
Use the Printing Shortcuts tab to print jobs with specific printer driver settings. The available
settings depend on the product configuration. Select one of the defined shortcuts or create custom
printing shortcuts.
Figure 4-2 Printing Shortcuts tab
Select one of the defined shortcuts or custom printing shortcuts, and then click OK to print the job
with the specific printer driver settings.
You can store a maximum of 25 custom printing shortcuts on a particular system.
Select any defined shortcut or custom printing shortcut and then click Delete to delete it.
Click Reset to set the default options for all features of the selected shortcut.
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Use defined printing shortcuts
The following defined printing shortcuts are available:
●
General Everyday Printing. Select this option to print using typical settings.
●
Eco-print (Two–sided Printing). Select this option to print using typical settings for manual
duplex printing.
●
Cardstock /Heavy (Thick) Printing. Select this option to print using typical settings for booklet
printing.
●
Glossy/Presentation Printing. Select this option to print using typical settings for printing on
envelopes.
●
Snapshot Photos (4x6). Select this option to print with the default printer driver settings.
●
Envelopes
●
Label Printing
●
Transparency Printing
●
Factory Defaults
NOTE: If you change any of the settings for a defined printing shortcut, the Save As... and Reset
buttons become active. Click Save As... to save the new settings as a custom printing shortcut. Click
Reset to set the default options for all features of the selected shortcut.
Create a custom printing shortcut
Create a custom printing shortcut by following these steps:
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1.
Select one of the defined shortcuts as a base.
2.
Select the appropriate print settings on the Printing Shortcuts tab, or by using the settings on
any of the Printing Preferences tabs.
3.
On the Printing Shortcuts tab, click Save As.... The Printing shortcuts box appears.
4.
Type a name for the custom printing shortcut, and then click the OK button. The custom printing
shortcut appears in the printing shortcuts list.
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53
Paper/Quality tab features
●
Paper Options
●
Document preview image
●
Print Quality
Use the Paper/Quality tab to specify the size, type, and source of the paper. Also use this tab to
specify the location of different paper types within the print job.
Figure 4-3 Paper/Quality tab
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Paper Options
●
Use different paper
●
Paper sizes
●
Custom Paper Size
●
Paper source
●
Paper type
The settings specified in the Paper Options group box on the Paper/Quality tab apply to all of the
pages of the print job.
Use different paper
Select Use different paper to use a different paper type, or paper source, for the first page, back
cover, and other pages in a print job.
Paper sizes
The Size is setting is a drop-down menu that lists all of the supported paper sizes.
Because paper-size settings in most software programs override printer driver settings, it is generally
best to use the printer driver to set paper size only when printing from software programs that do not
include a paper-size setting, such as NotePad, or when printing a book or a booklet that does not
require different paper sizes.
NOTE: Certain software programs can override the size command and specify different paper sizes
within a single document.
When you change the print-driver setting to a paper size that is not currently loaded in the product, a
control-panel message appears that prompts you to load the paper size or select another tray.
Custom Paper Size
The Custom Paper Size dialog box appears when you click Custom… on the Paper/Quality tab.
NOTE: The Custom Paper Size dialog box for the product does not reflect the maximum paper
size that the product supports.
Name
Use the Name text box to type a new name for a custom paper size.
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The name that appears in the Name text box depends on the following conditions:
●
If a saved custom paper size has been selected from the drop-down menu on the Paper/Quality
tab, then the Name text box shows the name of the selected custom paper size.
●
If a standard paper size has been selected on the Paper/Quality tab, then the Name text box
shows the default name of "Custom."
●
If a new name has been typed into the Name text box for the purpose of saving a new size or
renaming an existing size, then that new name will remain in the text box until the new size is
saved or the dialog box is closed.
If you type a new name into the Name text box, but do not click Save, you can change the width and
height values without losing the name. However, if you close the dialog box without clicking Save,
any unsaved name or size values are lost without warning.
Custom paper sizes
Change the width and height values by typing numeric strings into the Width and Height fields in the
Custom Paper Size dialog box.
Any entry that is greater than the maximum limits of the width and height controls is rounded down to
the maximum valid entry, while any entry that is smaller than the minimum limits of the width and
height control is rounded up to the minimum valid entry.
If units are in millimeters, the custom paper-size range minimum is the limit rounded up to the nearest
whole millimeter. The custom paper-size range maximum is the limit rounded down to the nearest
whole millimeter. Any non-numerical entry reverts to the last valid entry. Width and height entries are
validated when the focus has changed.
The resolution of each control is 1 millimeter or 1/10 of an inch, depending on the current
measurement units.
Units
To change measurement units, click the Use Millimeters button, if the measurements are currently in
inches, or Use Inches button if the measurements are currently in millimeters.
Custom width and height control limits
The minimum paper size for the product is 76.2 x 127 mm (3 x 5 in) and the maximum size is 215.9 x
355.6 mm (8.5 x 14 in).
Paper source
The Paper source setting specifies the source tray for printing a document.
The Source is drop-down menu can contain the following options, depending on what has been
installed on the product:
56
●
Tray 1 (default)
●
Manual Feed
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Paper type
The Type is drop-down menu shows all of the supported paper types. When you use the default
setting, Unspecified, the product uses the default paper type, which is usually Plain.
NOTE: Selecting a paper type instructs the product to use a group of predefined settings to create
the best possible print quality for that type of paper.
CAUTION: Selecting a paper type that does not match the type of paper that is loaded in the tray
can damage the product.
The following standard types appear in the list:
●
●
●
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Everyday < 96
◦
Unspecified
◦
Plain
◦
HP LaserJet 90g
◦
Light 60-74g
Presentation 96–130g
◦
HP Color Laser Matte 105g
◦
HP Premium Choice Matte 120g
◦
HP Presentation Glossy 130g
◦
HP Professional Laser Glossy 130g
◦
Mid-Weight 96-110g
◦
Heavy 111–130g
◦
Heavy Glossy 111-130g
Brochure 131–175g
◦
HP Color Laser Brochure Matte 160g
◦
HP Superior Laser Matte 160g
◦
HP Color Laser Brochure Glossy 160g
◦
HP Superior Laser Glossy 160g
◦
HP Tri-Fold Color Laser Brochure 160g
◦
Extra-Heavy 131-175g
◦
Extra-Heavy Glossy 131–175g
Paper/Quality tab features
57
●
●
Photo/Cover 176–220g
◦
HP Cover Matte 200g
◦
HP Matte Photo 200g
◦
HP Color Laser Photo Glossy 200g
◦
Card Glossy 176–220g
Other
◦
Color Laser Transparency
◦
Labels
◦
Letterhead
◦
Envelope
◦
Heavy Envelope
◦
Preprinted
◦
Prepunched
◦
Colored
◦
Rough
◦
Heavy Rough
◦
HP Tough Paper
The default setting is Unspecified, and the program selects the paper type. Before selecting a
different setting, make sure that the correct paper type is loaded in the input tray.
If the print-driver setting is changed to a paper type that is not currently loaded in the product, a
control-panel message appears that prompts you to load the selected paper type or select another
tray.
Document preview image
The document preview image is a line-drawn image of a page that represents graphics and text. The
document preview image is always oriented so that the contents of the page are right-side-up. The
document preview image appears in the upper-right corner of all Printing Preferences tabs except
the Services tab.
Switching between tabs does not change the location or appearance of the document preview image.
Move the mouse over the document preview image, and the mouse cursor changes from an arrow to
a gloved hand. Toggle between portrait and landscape page orientation by clicking on the image.
Print Quality
The Print Quality group box contains the Print Quality drop-down menu.
The default setting for Print Quality is ImageREt 2400.
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This setting controls resolution, which refers to the number of dots per inch (dpi) or lines per inch (lpi)
used to print the page. As resolution is increased, the quality (clarity and visual appeal) of print on the
page is improved. However, higher resolution might also result in longer printing times. The following
Print Quality options are available in the drop-down menu:
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●
ImageREt 2400
●
600x600x1
Paper/Quality tab features
59
Effects tab features
●
Fit to page
●
Document preview image
●
Watermarks
Use the Effects tab to create unique paper effects, such as scaling and watermarks.
Figure 4-4 Effects tab
Fit to page
The Fit to page group box contains the following options:
●
Print document on setting
●
Scale to fit option
●
% of normal size setting
Print document on
Select the Print document on option to format the document for one paper size and then print the
document on a different paper size, with or without scaling the image to fit the new paper size.
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The Print document on option is disabled by either of the following conditions:
●
The % of actual size value is not 100.
●
The Pages per sheet value on the Finishing tab is not 1.
When Print document on is selected, the drop-down menu shows the paper sizes on which you can
print. The list contains all of the standard paper sizes that the selected paper source supports and
any custom sizes that have been created. When Print document on is selected, Scale to fit is
automatically selected. Clear this check box if you do not want the document reduced or enlarged to
fit on the selected paper.
Scale to fit
The Scale to fit option specifies whether each formatted document page image is scaled to fit the
target paper size. By default, Scale to fit is selected when Print document on is selected. If the
setting is turned off, then the document page images will not be scaled, and are instead centered at
full size on the paper. If the document size is larger than the paper size, then the document image is
clipped. If it is smaller, then it is centered within the paper.
When the size for which the document is formatted (that is, the logical size) differs from the target
size, the preview image uses a dashed gray line to show the boundaries of the logical page in relation
to the target page size.
% of normal size
The % of normal size option provides a slider bar to use for scaling the percentage setting. The
default setting in the entry box is 100% of normal size. Normal size is defined as the paper size that is
selected within the printer driver or what the printer driver receives from the software program, if the
software program does not negotiate the paper size with the printer driver. The printer driver scales
the page by the appropriate factor and sends it to the product.
The limits of the range are from 25% to 400%, and any values outside the range are adjusted to
those limits as soon as the focus is removed from the control (that is, when the Tab key is pressed or
another control is selected).
Any change to the scale also changes the document preview image, which increases or decreases
from the upper-left corner of the preview.
The slider bar controls the scale directly. The value in the edit box changes as the slider-bar indicator
is dragged, and the document preview image is updated to the new image scale. Each click on the
arrows increases or decreases the scale by 1%. Each click on the slider bar affects the scale by 10%.
Dragging the slider-bar indicator does not yield an exact value. Instead, either use the slider-bar
indicator to approximate the value and then use the arrows to refine the value, or type the value into
the entry box.
The following settings disable % of normal size:
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●
Print document on on the Effects tab is selected
●
Pages per sheet on the Finishing tab is not 1
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61
Document preview image
The document preview image is a line-drawn image of a page that represents graphics and text. The
document preview image is always oriented so that the contents of the page are right-side-up. The
document preview image appears in the upper-right corner of all Printing Preferences tabs except
the Services tab.
Switching between tabs does not change the location or appearance of the document preview image.
Move the mouse over the document preview image, and the mouse cursor changes from an arrow to
a gloved hand. Toggle between portrait and landscape page orientation by clicking on the image.
Watermarks
Use the Watermarks options to select a watermark, create a custom watermark (text only), or edit an
existing watermark. The following watermarks are preset in the printer driver:
●
(none)
●
Confidential
●
Copy
●
Draft
●
SAMPLE
The drop-down menu shows alphabetically sorted watermarks that are currently available on the
system plus the string "(none)", which indicates that no watermark is selected. This is the default
setting. Any watermark that is selected from this list appears in the preview image.
When the First page only check box is selected, the watermark is printed only on the first page of
the document. The First page only check box is disabled when the current watermark selection is
"(none)".
Watermarks are applied to logical pages. For example, when Pages per sheet is set to "4" and First
page only is turned off, four watermarks appear on the physical page (one on each logical page).
Click Edit in the Watermarks group box, and the Watermark Details dialog box appears.
The Watermark Details dialog box shows a preview image and provides options for creating a new
watermark and controlling the message angle and font attributes.
Click OK to accept all of the changes that are made in the Watermark Details dialog box. However,
clicking Cancel does not cancel all of the changes. If you make changes to a watermark and then
select a different watermark or click New, all of the changes are saved, and only the current, unsaved
changes can be canceled.
Current Watermarks
The Current Watermarks group box contains a list of available watermarks, both the predefined
watermarks that are available in the driver and any new watermarks that have been created.
To create a new watermark, click New. The new watermark appears in the Current Watermarks list
and in the Watermark Message edit box as "Untitled" until you name it. The name typed in the
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Watermark Message field appears in the Current Watermarks group box in the Watermark Details
dialog box and in the Watermarks group box on the Effects tab.
To name the new watermark, type the selected watermark text in the Watermark Message edit box.
To delete a watermark, select the watermark in the Current Watermarks list and click Delete. A
warning appears asking whether you are sure you want to delete the selected item. Click Cancel to
keep the watermark. Click OK to delete the selected watermark.
NOTE: No more that 30 watermarks can exist in the Current Watermarks list at one time. When
the limit of 30 watermarks is reached, the New button is disabled.
To edit an existing watermark, select the watermark in the Current Watermarks list. If you change
the Watermark Message for that watermark, in effect creates a new watermark.
Watermark Message
The Watermark Message is also the name that identifies the watermark in the Current Watermarks
list, except when more than one watermark has the same message. For example, you might want
several different watermarks can contain the message DRAFT, each with a different typeface or font
size. When this occurs, the string is appended with a space, a pound sign, and a number (for
example, Draft #2). When a number is added, the number two is used first, but if the resulting name
is also in the list, then the number increases until the name is unique (Draft #3, Draft #4, and so on).
Message Angle
Use the options in the Message Angle group box to print the watermark in different orientations on
the page. All settings center the watermark string within the page; the selection of a particular setting
affects only the angle of the string placement. The following settings are available:
●
Diagonal. This is the default setting. Select this setting to place the text along a line that spans
the lower-left to upper-right corners of the page.
●
Horizontal. Select this setting to place the text along a line that spans the mid-left and mid-right
edges of the page.
●
Angle. Select this setting to place the text at the specified angle across the page. Use the
numeric spin box to select the angle.
Font Attributes
Use the controls in the Font Attributes group box to change the font and the shading, size, and style
of the font.
The Font Attributes group box contains the following controls:
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●
Name. The Name drop-down menu lists fonts that are currently installed on the system. The
default is language-dependent.
●
Color. The Color drop-down menu contains the following options:
◦
Gray
◦
Red
Effects tab features
63
●
◦
Yellow
◦
Green
◦
Cyan
◦
Blue
◦
Magenta
Shading. The default Shading setting for new and preset watermarks is Very Light. The
following range of shades is available from the Shading drop-down menu:
◦
Lightest
◦
Very Light (default)
◦
Light
◦
Medium Light
◦
Medium
◦
Medium Dark
◦
Dark
◦
Very Dark
◦
Darkest
These values represent the intensity of the gray that is used. Select Light to produce a lightly
saturated gray watermark. Select Lightest to produce the lightest shade of watermark. Select
Darkest to produce a black watermark.
●
Size. Font sizes from 1 to 999 points are available from the Size menu. The default point size is
language-dependent.
●
Style. The following settings are available:
◦
Regular
◦
Bold
◦
Italic
◦
Bold Italic
The default Style setting for new and preset watermarks is Regular.
Default watermark settings
The following table shows Font Attribute settings for new and preset watermarks.
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Table 4-1 Font Attribute settings for new and preset watermarks
Setting
New watermark
Preset watermark
Name
Arial
Varies by language
Color
Gray
Gray
Shading
Very Light
Very Light
Size
127
Varies by language
Style
Regular
Regular
Click OK to accept all of the changes that have been made in the Watermark Details dialog box.
Clicking Cancel does not cancel all of the changes. If you make changes to a watermark and then
select a different watermark or click New, all of the changes are saved, and only the current, unsaved
changes can be canceled.
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65
Finishing tab features
●
Document options
●
Document preview image
●
Copies
●
Orientation
Use the Finishing tab to print booklets and control the paper output.
Figure 4-5 Finishing tab
Document options
66
●
Print on Both Sides (Manually)
●
Flip pages up
●
Booklet Printing
●
Pages per sheet
●
Print page borders
●
Page order
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Print on Both Sides (Manually)
This product supports manual duplexing with the Print on Both Side (Manually) setting available on
the Finishing tab. The default setting for the Print on both Sides (Manually) option is off (disabled).
Print on Both Sides (Manually) is available when the following conditions exist:
●
●
Paper type: on the Paper/Quality tab is set to any paper type except for the following:
◦
Labels
◦
Color Laser Transparency
Page size: is set to any paper size except for the following:
◦
Envelope #10
◦
Envelope Monarch
◦
Envelope B5
◦
Envelope C5
◦
Envelope DL
◦
Envelope
Flip pages up
Use the Flip pages up check box to specify the duplex-binding option. By default, the Flip pages up
check box is available only when Print on Both Sides (Manually) is selected.
The following table shows the results of selecting this check box, depending on the paper orientation
selected on the Finishing tab.
Table 4-2 Page orientation
Orientation (Finishing tab)
Flip pages up selected
Flip pages up not selected
Portrait
Short-edge binding
Long-edge binding
Landscape
Long-edge binding
Short-edge binding
When Print on Both Sides (Manually) is selected, the document preview image changes to show a
spiral binding along either the left edge or the top edge of the page. In addition, a folded-over corner
appears in the lower-right portion of the preview image, indicating that printing occurs on the back
side. An arrow on the folded-over corner points in the direction that the pages would be flipped if they
were bound together.
Short-side binding is for print jobs with pages that read by flipping over like the pages of a calendar.
Long-side binding is for print jobs with pages that read by turning like the pages of a book.
Booklet Printing
The Booklet Printing drop-down menu, visible when Print on Both Sides (Manually) is selected,
offers choices that are based on the current paper size. The default setting for the Booklet Printing
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67
drop-down menu is Off. The other settings have the following format, where [paper size] depends on
the paper size that is set on the Paper/Quality tab:
●
Letter (Left Binding)
●
Letter (Right Binding)
Selecting Letter (Left Binding) or Letter (Right Binding) changes the document preview image to
show the location of the binding. If the Pages per sheet setting is on the default setting of 1, it
automatically changes to 2 pages per sheet. Changing the Pages per sheet setting manually to 4,
6, 9, or 16 pages per sheet disables the booklet setting.
Book and booklet printing
The product supports both book and booklet printing.
A book is a print job that consists of at least two pages. It can have a different paper type for the front
cover, first page, other pages, last page, or back cover. Use the Use different paper settings on the
Paper/Quality tab to specify settings for blank or preprinted pages to be inserted in the print job.
●
First Page
●
Other Pages
●
Back Cover
A booklet is a print job that places two pages on each side of a sheet that can then be folded into a
booklet that is half the size of the paper. Use the Booklet Printing drop-down menu on the Finishing
tab to control booklet settings.
Print a booklet
Complete the following steps to print a booklet in most software programs:
1.
Click File.
2.
Click Print.
3.
Click Properties.
4.
Click the Finishing tab.
5.
Select the Print on Both Sides (Manually) check box.
6.
In the Booklet Printing drop-down menu, select the type of booklet printing that you want (for
example, Letter (Right Binding)).
7.
Click OK in the printer driver.
8.
Click OK in the print dialog box to print.
Pages per sheet
Use the Pages per sheet option to select the number of pages to print on a single sheet of paper.
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When printing with more than one page per sheet, the pages appear smaller and are arranged on the
sheet in a defined order. The Pages per sheet drop-down menu contains the following settings:
●
1 page per sheet (default)
●
2 pages per sheet
●
4 pages per sheet
●
6 pages per sheet
●
9 pages per sheet
●
16 pages per sheet
NOTE:
Selecting an option other than 1 page per sheet makes booklet printing unavailable.
Print page borders
Related controls indented beneath the Pages per sheet edit box are Print page borders and Page
order, which become active when Pages per sheet is greater than 1.
Print page borders sets a line around each page image on a printed sheet to help visually define the
borders of each logical page.
Page order
The Page order drop-down menu contains the following options:
●
Right, then Down
●
Down, then Right
●
Left, then Down
●
Down, then Left
The preview document image changes to reflect changes in these settings.
●
2 pages per sheet
●
4 pages per sheet
●
6 pages per sheet
●
9 pages per sheet
●
16 pages per sheet
Document preview image
The document preview image is a line-drawn image of a page that represents graphics and text. The
document preview image is always oriented so that the contents of the page are right-side-up. The
document preview image appears in the upper-right corner of all Printing Preferences tabs except
the Services tab.
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69
Switching between tabs does not change the location or appearance of the document preview image.
Move the mouse over the document preview image, and the mouse cursor changes from an arrow to
a gloved hand. Toggle between portrait and landscape page orientation by clicking on the image.
Copies
The copies setting sets the number of copies for a print a job. Select Collate to collate the print job.
Orientation
Orientation refers to the layout of the image on the page, and does not affect the way that paper
feeds into the product.
NOTE: Nearly all software programs establish the orientation for the printed page, so the page
orientation in the printer driver is useful only for the few software programs that do not set an
orientation.
The Orientation group box contains the following options:
●
Portrait. The top edge of the document is the shorter edge of the paper. This is the default
orientation.
●
Landscape. The top edge of the document is the longer edge of the paper.
●
Rotated. This creates a landscape or portrait orientation in which the image is rotated 180°. This
setting is useful for printing prepunched paper.
Toggle the orientation between portrait and landscape by clicking the document preview image.
Selecting the Rotated check box does not change the document preview image.
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Color tab features
NOTE:
The Color tab is located on the Printing Preferences tab set.
Use the Color tab to specify predefined color-option settings or to fine-tune the color treatments and
halftoning. Color output can also be converted to grayscale. The Color tab is shown in the following
figure.
Figure 4-6 Color tab
The Color tab contains the following sets of controls:
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●
Color Options
●
Color Themes
●
Document preview image
Color tab features
71
Color Options
Use the Color Options group box to adjust the independent color controls. The settings affect the
print job color rendering and print quality. The Color Options group box contains the following
controls:
●
Automatic option (default)
●
Manual option
●
Print in Grayscale check box
Automatic
Use the Automatic option for color settings that automatically fine-tune the printed output. The
Automatic color settings provide high-quality output while maintaining product performance for most
color printing needs.
Manual
To change the color settings, select the Manual option, and then click Settings. The Manual Color
Options dialog box appears.
To change the settings, make your selections by using the drop-down menus in the Manual Color
Options dialog box, and then click OK. The following figure shows the Manual Color Options dialog
box with "Custom" settings.
Figure 4-7 Color Settings dialog box
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The Manual Color Options dialog box contains the following controls:
●
Text
◦
●
Graphics
◦
●
Neutral Grays
Photographs
◦
●
Neutral Grays
Neutral Grays
General
◦
Edge Control
◦
Halftone
Neutral Grays
The Neutral Grays drop-down menu controls the selection of a device-dependent color table that is
embedded in the product firmware. You can adjust the Neutral Grays setting independently for text,
graphics, or photographs. The following options are available:
●
Black Only. This option generates neutral colors (grays and black) by using only black toner.
This option guarantees that neutral colors do not have a color cast. Black Only is the default
setting for the Text and Graphics components.
●
4-Color. This option generates neutral colors by combining all four colors of toner, which
produces smoother gradients and transitions to non-neutral colors. It also produces the darkest
possible black. 4-Color is the default setting for Photographs.
General
Use the General setting group to control Edge Control and Halftone settings for all color printing.
Edge Control
Edge Control determines how edges are rendered. Edge Control consists of three components:
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●
Adaptive Halftoning, which increases edge sharpness
●
Trapping, which reduces the effect of color plane misregistration by slightly overlapping the
edges of adjacent objects
●
Color Resolution Enhancement Technology (C-REt), which increases the apparent resolution by
placing each dot for the smoothest edges
Color tab features
73
The Edge Control option offers three settings:
●
Off. The Off setting turns Trapping, Adaptive Halftoning, and C-REt to Off.
●
Normal. The Normal setting provides the default trapping settings. Adaptive Halftoning is set to
On, and C-REt is set to On.
●
Maximum. The Maximum setting provides the most trapping. Adaptive Halftoning is set to On,
and C-REt is set to On.
Halftone
The Halftone setting controls the selection of a product-dependent halftone algorithm that is
embedded in the product firmware. Halftoning is a method by which the product mixes the four
primary colors (cyan, magenta, yellow, and black) in varying proportions to create the appearance of
many colors. The Halftone options affect the resolution and clarity of the color on the printed page.
The following Halftone options are available:
●
Smooth. This option provides better results for large, solid-filled print areas. It also enhances
photographs by smoothing out fine color gradations. Select this option for uniform and smooth
area fills.
●
Detail. This is the default option; it is useful for text and graphics that require sharp distinctions
among lines or colors, or for images that contain a pattern or a high level of detail. Select this
option for sharp edges and detail.
Color Themes
The Color Themes group box contains the following RGB color options, which determine how colors
are rendered:
●
Default (sRGB)
●
Vivid
●
Photo
●
Photo (Adobe RGB 1998)
●
None
Default (sRGB)
Select Default (sRGB) for most printing needs. This setting instructs the product to interpret RGB
color as sRGB, which is the accepted standard of Microsoft and the World Wide Web Consortium
(W3C). Colors are matched to optimize the RGB colors on the screen and to provide vivid images
and graphics.
Vivid
The Vivid feature instructs the product to increase the color saturation in the midtones. Less colorful
objects are rendered more colorfully. This value is recommended for printing business graphics.
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Photo
Select Photo to enhance documents in which the content is mainly bitmap images, such as .GIF
or .EPS files. This setting instructs the product to use the best color matching for rendering bitmap
images. This setting affects only raster data; it has no effect on text or vector-based graphics. Using
glossy paper in combination with this setting provides the maximum enhancement.
Photo (Adobe RGB 1998)
Select Photo (AdobeRGB 1998) for documents that use the AdobeRGB color space rather than
sRGB. For example, some digital cameras capture images in Adobe RBG, and documents that are
produced with Adobe PhotoShop use the Adobe RGB color space. When printing from a professional
software program that uses Adobe RGB, it is important that you turn off the color management in the
software program and allow the product software to manage the color space.
None
Select None to instruct the product to print RGB data in raw device mode. To render documents
properly when this option is selected, you must manage color in the program in which you are
working or in the operating system.
CAUTION: Use this option only if you are familiar with the procedures for managing color in the
software program or in the operating system.
Document preview image
The document preview image is a line-drawn image of a page that represents graphics and text. The
document preview image is always oriented so that the contents of the page are right-side-up. The
document preview image appears in the upper-right corner of the following Printing Preferences
driver tabs:
●
Printing Shortcuts
●
Paper/Quality
●
Effects
●
Finishing
●
Color
Switching between tabs does not change the location or appearance of the document preview image.
When you move the mouse over the document preview image, the mouse cursor changes from an
arrow to a gloved hand. You can toggle between portrait and landscape page orientation by clicking
the image.
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75
Services tab features
Figure 4-8 Services tab
The Select a destination drop-down menu contains the following options:
●
Support and troubleshooting
●
Product manuals
●
Check for driver updates
●
Print configuration page
●
Print supplies status page
If you have Internet access, select any of these options and then click Go! to open the corresponding
HP Web page.
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5
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Mac software and utilities
●
Supported operating systems for Mac
●
Mac printing-system software
●
Mac installation instructions
●
Remove the printing-system software from Mac operating systems
●
Supported utilities for Mac
77
Supported operating systems for Mac
●
Mac OS X v10.5 and later are supported.
●
Mac OS 9 and Mac OS X classic are not supported.
Mac system requirements
Hardware requirements
●
PowerPC G3, G4, G5 or Intel Core processor
●
256 MB RAM
●
32 MB of available hard-disk space
●
CD-ROM drive or Internet connection
●
Hi-Speed USB 2.0 port
Supported print drivers for Mac
The HP installer provides PostScript ® Print Description (PPD) files, Printer Dialog Extensions
(PDEs).
The PPDs, in combination with the Apple PostScript print drivers, provide access to product features.
Change print-driver settings for Mac
Follow these steps to change the print-driver settings for Mac.
Table 5-1 Change print-driver settings for Mac
Change the settings for all print
jobs until the software program
is closed
Change the default settings for all
print jobs
Change the product configuration
settings
1.
On the File menu, click Print.
1.
On the File menu, click Print.
Mac OS X V10.5 and later
2.
Change the settings that you
want on the various menus.
2.
Change the settings that you want
on the various menus.
1.
From the Apple menu, click System
Preferences, and then click Print &
Fax.
3.
On the Presets menu, click Save
As and type a name for the preset.
2.
Click Options & Supplies.
3.
Click the Driver menu.
4.
Select the driver from the list, and
configure the installed options.
These settings are saved in the Presets
menu. To use the new settings, you must
select the saved preset option every time
you open a program and print.
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Mac printing-system software
The printing-system software for Mac is composed of an HP-created postscript (PS) printer definition
file (PPD) and a Printer Dialog Extension (PDE) file that work together with the Mac OS printing
system. These files are used by the Mac OS printing system to determine default printer driver
settings and to allow the user to select between the various print options and settings. An HPsupplied Mac printer configuration utility is provided, which allows the user to access the
HP Embedded Web Server (HP EWS) for additional configuration and product status monitoring. The
following are provided on the printing-system CD:
●
The HP LaserJet Installer for Mac
The following components are installed by the HP LaserJet Installer for Mac:
●
HP LaserJet Pro CP1020 Color Printer Series PPD
●
HP LaserJet Pro CP1020 Color Printer Series PDE
●
HP Utility
HP LaserJet Pro CP1020 Color Printer Series PPD
A postscript printer description (PPD) file is a text file that contains keywords and other information to
specify product features, options, and settings. PPD files are created by product vendors for a
specific postscript printer or printer family. PPD files are created by product vendors to describe the
set of product features available for their postscript printers. On the Mac, PPD files provide all the
information necessary to describe a postscript printer’s features, including options and default
settings. They also contain the postscript code used to invoke those features.
HP LaserJet Pro CP1020 Color Printer Series PDE
A Print Dialog extension file can specify one or more PDEs to load in the Print dialog box to provide
HP printer specific features. A printing dialog extension (PDE) is a way to extend the Print dialog box
in Mac OS X with custom product features.
A PPD file and printing dialog extension (PDE) for a product are bound to a product queue when the
queue is created.
HP Utility
Use the HP Utility to configure, administer, and set up product features that are not available from the
printer driver.
Supported printer drivers for Mac
The HP installer provides Postscript Printer Description (PPD) files, Printer Dialog Extensions (PDEs),
and the HP Utility for use with Mac computers.
The PPDs, in combination with the Apple postscript printer drivers, provide access to product
features. Use the Apple postscript printer driver that comes with the computer.
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Mac printing-system software
79
Software for Mac
HP Utility
Use the HP Utility to set up product features that are not available in the printer driver.
You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected
to a TCP/IP-based network.
Open the HP Utility
1.
In System Preferences, click the Printer & Fax icon.
2.
Select the product and then click the Open Print Queue... button..
3.
Click the Utility icon.
Embedded Web Server
The product is equipped with the HP Embedded Web Server (HP EWS), which provides access to
information about product and network activities. For a complete explanation of the features and
functionality of the HP EWS, see the product user guide, which is available on the printing-system
software CD.
Availability
This STR provides information about the availability of the printing-system software and related
software and firmware. Printing-system software on a CD is available from HP fulfillment centers.
●
Printing-system software on the Web
●
In-box printing-system software CD
Printing-system software on the Web
All software that is contained on the installation CDs is also available on the Web.
Web deployment is the preferred method for obtaining the latest software. The HP Web site offers an
option for automatic e-mail notification about new software releases.
NOTE: This STR describes drivers that are shipped on the printing-system software CD that comes
with the product. This STR does not describe drivers that will become available on the Web.
The printing-system software is available for download at the following Web site:
www.hp.com/support/ljcp1020series
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In-box printing-system software CD
One CD is included in-box with the product. The printing-system software CD contains the following
components:
●
Software installer
●
User guides
●
Support information
The CD is divided into two partitions, one for each of the following operating systems:
●
Windows
●
Mac
The files in each partition of the printing-system software CD include documentation files and files
that are required to install and uninstall the printing-system software components. Use the printingsystem software CD to install the printing-system software.
Mac partition
The HP Mac printing-system software files reside in the Mac partition. The HP LaserJet Installer for
Mac is at the root of the Mac CD partition. The user manuals (.PDF) are grouped by language and
are in the Documentation directory on the Mac partition of the software CDs.
Mac installation instructions
The product comes with software and installers for MS Windows and Apple Computer, Inc., Mac
systems. This document provides procedures for installing and removing the HP LaserJet Pro
CP1020 Color Printer Series printing-system software for Mac operating systems.
Topics:
●
Mac component descriptions
●
Install the Mac printing system
Mac component descriptions
The HP LaserJet Pro CP1020 Color Printer Series printing-system software CD includes the following
software for Mac computers:
●
HP LaserJet PPDs
●
PDEs
●
Install notes (Readme file)
HP LaserJet PPDs
The PPDs are installed in Library/Printers/PPDs/Contents/Resources:<lang>.lproj, where <lang>
is the appropriate localized folder.
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Mac installation instructions
81
The PPDs, in combination with the driver, provide access to the product configuration settings and
installable options. These settings are usually configured during the installation process by using
Apple Mac OS X tools such as Printer Setup Utility and Print & Fax.
PDEs
Printer Dialog Extensions (PDEs) are code plug-ins (for Mac OS X V10.3 or later only) that provide
access to product features, such as number of copies, duplexing, and quality settings.
Install notes (Readme file)
This .HTML file contains information about basic product installation and OS support.
Install the Mac printing system
On a Mac computer, the installation procedures are basically the same for a network administrator, a
network client, and a single user. Install the software on any computer that has access rights to the
product. The computer user must also have administrative rights on the computer in order to install
the software.
Topics:
●
Install the software for Mac operating systems
Install the software for Mac operating systems
NOTE: If you are connecting the product to a network, connect the network cable to the product
network port. If you are connecting the product to a computer using a USB cable, connect the USB
cablebefore installing the software.
1.
Close all programs, and then insert the Mac printing-system software CD into the CD-ROM
drive. The installer program should open automatically.
If the installer program dialog does not open automatically, follow these steps:
a.
Double-click the product CD-ROM icon on the desktop to open the CD-ROM window
b.
Double-click the HP Installer icon.
Figure 5-1 Mac installer program opening dialog
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2.
The Introduction dialog opens.
Figure 5-2 Mac installer program Introduction dialog
3.
Click the Continue button. The License dialog opens.
Figure 5-3 Mac installer program Software License Agreement screen
NOTE: To change the language of the license agreement text, select the appropriate language
from the menu.
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Mac installation instructions
83
4.
Click the Continue button, and then click the Agree button. The Select Device dialog opens.
Figure 5-4 Mac installer program Installation Type dialog
5.
Click the Continue button. The Installation Type window opens.
Figure 5-5 Mac installer program Installation Type window
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6.
Click the Install button. A progress bar appears, indicating the progress of the installation.
Figure 5-6 Mac installer program installation progress
7.
The Setup screen displays after the installation completes. Click the Continue button.
Figure 5-7 Mac installer program Setup Assistant dialog
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Mac installation instructions
85
8.
To configure your product for wireless printing, select the Configure your device for a wireless
network check box, click the Continue button, and then follow the on-screen prompts.
Figure 5-8 Mac installer program Wireless Network Configuration
9.
The Web Registration screen appears once the setup is complete. Click the Register button to
register your product.
Figure 5-9 Mac installer program Web Registration screen.
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10. The Congratulations screen displays when all installation and setup steps are complete. Click
the OK button to close the Mac installer.
Figure 5-10 Mac installer program Summary screen
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87
Remove the printing-system software from Mac operating
systems
1.
Disconnect the product from your computer.
2.
In Finder, open the Applications: Hewlett-Packard folder.
3.
Double-click HP Uninstaller. Follow the onscreen instructions.
Supported utilities for Mac
HP Embedded Web Server
The HP EWS is a Web server utility that allows users to control settings on the product through the
Web browser.
HP Printer Utility for Macintosh
The HP Printer Utility is a software program that gives you access to the product in Mac OS X.
The HP Printer Utility does not work when it is installed by using the AppleTalk protocol. Use IP,
Bonjour or Rendezvous to enable the HP Printer Utility.
The following topics are discussed:
●
Access the HP Printer Utility
●
Supplies Status
●
Device Information
●
Network Settings
●
Additional Settings
●
Message Center
Access the HP Printer Utility
Follow these steps to gain access to the HP Printer Utility:
1.
In the Finder, click Applications and then click Utilities.
2.
Click to select the HP Printer Utility. Click to select the product, and then click Select.
The following sections describe the screens and features that are available in the HP Printer Utility.
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Supplies Status
The HP Printer Utility opens to the Supplies Status screen.
Figure 5-11 HP Utility — Supplies Status screen
Click Detailed Supplies Information… to open the Supplies Information screen.
Use the scroll button to see information about the color print cartridges.
Device Information
Click Device Information in the menu on the left to find the product service ID (if assigned), model
number, firmware version, and the serial number.
Figure 5-12 HP Utility — Device Information screen
The product configuration page shows other settings; click Print Configuration Page .
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Supported utilities for Mac
89
Network Settings
Use the Network Settings screen to view and configure network settings for the product.
Figure 5-13 HP Utility — Network Settings
Additional Settings
Use the Additional Settings page to access the EWS for the product.
Figure 5-14 HP Utility — Additional Settings
Message Center
Use the Message Center screen to view status events that have occurred on the product.
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6
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Engineering details
●
File to E-mail utility
●
Supported paper and print media tables
●
Special paper and print media guidelines table
●
Sizes (min & max) and supported paper by tray
●
Windows Install Notes/Readme
●
Troubleshooting
91
File to E-mail utility
The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an
e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on the
computer, but does not interact with the product.
The tool is included on the installer CD, but is not copied to the computer during the software
installation. HP Customer Support can also send the utility by e-mail or by posting it to an HP Web
site.
The tool is compatible with Windows 7, Windows XP, and Windows Vista.
The File to E-mail utility runs with any MAPI-compliant e-mail applications. It does not run with Webbased e-mail services such as Yahoo, Hotmail, or AOL.
Depending on the speed of the computer, it might take a few minutes for the utility to gather the log
files and attach them to an e-mail message.
The File to E-mail utility consists of two files that are located in the util folder on the product printingsystem software CD:
●
<CD-ROM drive>Utilities\FiletoEmail\FileToEmail.exe
●
<CD-ROM drive>Utilities\FiletoEmail\FileToEmail.ini
To use the File to E-mail utility, copy these files to the desktop, navigate to them in Explorer, and
double-click FileToEmail.exe to open the utility. The utility generates files, opens an e-mail message,
and attaches the files so that you can send them to the system administrator.
If the File to E-mail utility is not successful for any reason (for instance, if you cancel the new
message or you are using Web-based e-mail software), all the files are copied to a folder on the
desktop that is named HpCCC, possibly with strings of zeros attached to the end. You can zip these
files and e-mail them separately.
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Supported paper and print media tables
The tables in this section provide information about media features, media attributes, and paperhandling constraints for the HP LaserJet Pro CP1020 Color Printer Series product.
Media sizes
The product supports a number of paper sizes, and it adapts to various media.
NOTE: To obtain the best print results, select the appropriate paper size and type in your printer
driver before printing.
Table 6-1 Supported paper and print media sizes
Size
Dimensions
Tray 1
Letter
216 x 279 mm (8.5 x 11 inches)
Legal
216 x 356 mm (8.5 x 14 inches)
A4
210 x 297 mm (8.27 x 11.69 inches)
Executive
184 x 267 mm (7.24 x 10.51 inches)
A3
297 x 420 mm (11.69 x 16.54 inches)
A5
148 x 210 mm (5.83 x 8.27 inches)
A6
105 x 148 mm (4.13 x 5.83 inches)
B4 (JIS)
257 x 364 mm (10.12 x 14.33 inches)
B5 (JIS)
182 x 257 mm (7.17 x 10.12 inches)
B5 (ISO)
176 x 250 mm (6.93 x 9.84 inches)
B6 (ISO)
125 x 176 mm (4.92 x 6.93 inches)
16k
197 x 273 mm (7.75 x 10.75 inches)
8.5 x 13
216 x 330 mm (8.5 x 13 inches)
4x6
107 x 152 mm (4 x 6 inches)
5x8
127 x 203 mm (5 x 8 inches)
10 x 15 cm
100 x 150 mm (3.9 x 5.9 inches)
Custom
(76 - 216) x (127 - 356) mm ((3 - 8.5) x (5 - 14) inches)
Table 6-2 Supported envelopes and postcards
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Size
Dimensions
Envelope #10
105 x 241 mm (4.13 x 9.49 inches)
Envelope DL
110 x 220 mm (4.33 x 8.66 inches)
Envelope C5
162 x 229 mm (6.93 x 9.84 inches)
Envelope B5
176 x 250 mm (6.7 x 9.8 inches)
Tray 1
Supported paper and print media tables
93
Table 6-2 Supported envelopes and postcards (continued)
94
Size
Dimensions
Envelope Monarch
98 x 191 mm (3.9 x 7.5 inches)
Postcard
100 x 148 mm (3.94 x 5.83 inches)
Double postcard
148 x 200 mm (5.83 x 7.87 inches)
Chapter 6 Engineering details
Tray 1
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Special paper and print media guidelines table
The product supports printing on special media. Use the following guidelines to obtain satisfactory
results. When using special paper or print media, be sure to set the type and size in your printer
driver to obtain the best print results.
CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise
dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper not designed for
this technology could damage your product.
Media type
Do
Envelopes
●
Store envelopes flat.
●
●
Use envelopes that have a seam
extending all the way to the corner
of the envelope.
Do not use envelopes that are
wrinkled, nicked, stuck together, or
otherwise damaged.
●
Use peel-off adhesive strips that
are approved for use in laser
printers.
Do not use envelopes that have
clasps, snaps, windows, or coated
linings.
●
Do not use self-stick adhesives or
other synthetic materials.
●
Do not use labels that have
wrinkles or bubbles, or are
damaged.
●
Do not print partial sheets of
labels.
●
Do not use transparent print media
not approved for laser printers.
●
●
Use only labels that have no
exposed backing between them.
●
Use labels that lie flat.
●
Use only full sheets of labels.
●
Use only transparencies that are
approved for use in laser printers.
●
Place transparencies on a flat
surface after removing them from
the product.
Letterhead or preprinted forms
●
Use only letterhead or forms
approved for use in laser printers.
●
Do not use raised or metallic
letterhead.
Heavy paper
●
Use only heavy paper that is
approved for use in laser printers
and meets the weight
specifications for this product.
●
Do not use paper that is heavier
than the recommended media
specification for this product
unless it is HP paper that has
been approved for use in this
product.
Glossy or coated paper
●
Use only glossy or coated paper
that is approved for use in laser
printers.
●
Do not use glossy or coated paper
designed for use in inkjet printers.
Labels
Transparencies
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Do not
Special paper and print media guidelines table
95
Sizes (min & max) and supported paper by tray
96
Media type
Dimensions1
Weight
Capacity2
Paper orientation
Paper, including the
following types:
Minimum: 76 x 127 mm
(3 x 5 inches)
60 to 90 g/m2
(16 to 24 lb)
Up to 150 sheets
●
Plain
●
Maximum: 216 x 356 mm
(8.5 x 14 inches)
Side to be printed on
face-up, with the top
edge at the back of the
tray
Letterhead
●
Color
●
Preprinted
●
Prepunched
●
Recycled
75 g/m2 (20 lb bond)
Thick paper
Same as for paper
Up to 200 g/m2 (53 lb)
Up to 15 mm (0.6 inches)
stack height
Side to be printed on
face-up, with the top
edge at the back of the
tray
Cover paper
Same as for paper
Up to 200 g/m2 (53 lb)
Up to 15 mm (0.6 inches)
stack height
Side to be printed on
face-up, with the top
edge at the back of the
tray
Glossy paper
Same as for paper
Up to 220 g/m2 (59 lb)
Up to 15 mm (0.6 inches)
stack height
Side to be printed on
face-up, with the top
edge at the back of the
tray
Transparencies
A4 or Letter
Thickness: 0.12 to
0.13 mm (4.7 to 5.1 mils)
Up to 50 sheets
Side to be printed on
face-up, with the top
edge at the back of the
tray
Labels3
A4 or Letter
Thickness: up to
0.23 mm (9 mils)
Up to 50 sheets
Side to be printed on
face-up, with the top
edge at the back of the
tray
Envelopes
●
COM 10
Up to 90 g/m2 (24 lb)
Up to 10 envelopes
●
Monarch
●
DL
Side to be printed on
face-up, with the stampend at the back of the
tray
●
C5
●
B5
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Media type
Dimensions1
Postcards or index cards
100 x 148 mm
(3.9 x 5.8 inches)
1
2
3
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Weight
Capacity2
Paper orientation
Up to 50 sheets
Side to be printed on
face-up, with the top
edge at the back of the
tray
The HP LaserJet Pro CP1020 Color Printer Series product supports a wide range of standard and custom sizes of print
media. Check the printer driver for supported sizes.
Capacity can vary depending on media weight and thickness, and environmental conditions.
Smoothness: 100 to 250 (Sheffield)
Sizes (min & max) and supported paper by tray
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Windows Install Notes/Readme
HP LaserJet Pro CP1020 Color Printer Series install notes
Edition 1, 9/2010
CONTENTS
I. INTRODUCTION
PURPOSE OF THIS DOCUMENT
SUPPORTED OPERATING SYSTEMS
OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS
Drivers
Software Applications
Status and Devices Settings Application
HP Help and Learn Center
Uninstaller
II. INSTALLATION INSTRUCTIONS
INSTALLING SOFTWARE
UNINSTALLER
III. LATE-BREAKING INFORMATION
KNOWN ISSUES AND WORKAROUNDS
General
Windows Sharing
HP Color LaserJet CP1210 Series Toolbox
UNINSTALLER
IV. TECHNICAL ASSISTANCE
V. LEGAL STATEMENTS
TRADEMARK NOTICES
WARRANTY AND COPYRIGHT
Warranty
Copyright
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I. INTRODUCTION
PURPOSE OF THIS DOCUMENT
This file provides specific installation, compatibility, and troubleshooting information. For additional
information about product and driver features, see the product user guide and the online help that is
included with each software component.
SUPPORTED OPERATING SYSTEMS
The CD that ships with your product includes software for the following operating systems:
●
Windows® XP 32-bit (Service Pack 2 and higher)
●
Windows XP 64-bit
●
Windows Vista® 32-bit and 64-bit (Vista Starter is not supported)
●
Windows 7 32-bit and 64-bit
●
Windows Server 2003 32-bit (Service Pack 3)
●
Windows Server 2003 64-bit
●
Windows Server 2008 32-bit and 64-bit
The following operating systems support the recommended software components:
●
Windows XP 32-bit (Service Pack 2 and higher)
●
Windows Vista 32-bit and 64-bit
●
Windows 7 32-bit and 64-bit
The recommended software includes the following components:
●
HP LaserJet Help and Learn Center
●
Status and Device Settings Application
●
HP Color LaserJet CP1020 print driver
●
HP Web Registration
NOTE: The minimum software may be installed instead of the recommended by choosing “Click
here for more install options” on the Software to Install screen.
The following operating systems support only the minimum software components:
●
Windows Server 2003 32-bit (Service Pack 3)
●
Windows Server 2008 32-bit and 64-bit
The minimum software includes the following components:
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HP Color LaserJet CP1020 print driver
●
Status Application
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The following operating systems support only the Add Printer installation:
●
Windows XP 64-bit
●
Windows Server 2003 64-bit
For information and printer drivers for Linux, go to the following Web site:
http://www.hp.com/go/linux
OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS
The Windows CD-ROM has software for IBM-compatible computer systems. For more information
about a particular driver or software component, see its associated online Help.
Drivers
A driver is software that allows software applications to access product features. Typically, you should
install drivers for each product. The printing-system software CD-ROM that came with your product
includes the following Windows drivers:
●
CP1020 Series print driver for the supported operating systems listed above
Software Applications
●
Status and Device Settings Application
●
HP LaserJet Help and Learn Center (provides access to the product user guide and
troubleshooting information)
●
Uninstaller
Additional drivers might be available from your Hewlett-Packard distributor or from online sources.
See the "Technical Assistance" section of this document or the product user guide for more
information about obtaining drivers and other HP software.
Status and Devices Settings Application
The printing system software includes Status and Device Settings application. This software provides
product status information such as toner and paper levels as well as pop-up alert messages when the
product requires attention. You can also use the Device Settings to configure the product settings.
HP Help and Learn Center
The HP Help and Learn Center is installed with the recommended software set and provides access
to product documentation and help. To view the product documentation without installing the
recommended software, insert the CD-ROM into the CD-ROM drive. When the installer screen
appears, click the documentation button on the left side of the screen
Uninstaller
The Uninstaller allows you to remove Windows HP printing system components. See the "Uninstaller"
section for instructions.
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II. INSTALLATION INSTRUCTIONS
The CD-ROM setup or installation software detects the version and language of the operating system
that you are running.
INSTALLING SOFTWARE
NOTE:
Administrator privileges are required to install the printing system.
NOTE: For USB installations DO NOT plug the USB cable into the computer and product until
instructed to do so by the software.
1.
Quit all programs.
2.
Insert the CD-ROM.
3.
If the HP printing system installer program has not started after 30 seconds, complete steps 4
through 6.
4.
Click Start and then select Computer or My Computer from the right hand Start menu.
5.
Browse to the root directory on the CD-ROM drive.
6.
Double click the AUTORUN.EXE file.
7.
Click the Install button to start the software installation.
8.
Follow the onscreen instructions to complete the software installation.
WINDOWS XP 64-BIT AND WINDOWS SERVER 2003 INSTALL INSTRUCTIONS
NOTE:
Administrator privileges are required to install the printing system.
For USB connected products, use the following instructions to install the printer driver for Windows
XP 64-bit and Windows Server 2003
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1.
Connect the USB cable to the computer and then the product.
2.
Choose No, not at this time when the Found New Hardware Wizard prompts to check
Windows Update for a driver. Click the Next button to continue.
3.
Choose Install the software automatically and insert the HP Color LaserJet CP1020 CD into
the CD-ROM drive or if the CD ROM is already in the drive click the Next button. The wizard
should automatically begin installing the LEDM driver.
4.
Click the Finish button complete the LEDM driver installation.
5.
The wizard next prompts to install the printer driver; repeat steps 2 and 3 above to complete the
installation of the printer driver.
6.
Click the Finish button to complete the installation of the printer driver.
7.
Installation is complete.
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101
For network connected products, use the following instructions to install the printer driver for Windows
XP 64-bit and Windows Server 2003 64-bit (network models only)
1.
Connect the network cable to the product.
2.
From the Start menu, click Settings, and then click Printers.
NOTE: For Windows XP, click Start, and then click Printers and Faxes.
3.
Double-click Add Printer, and then click Next.
4.
When asked if the product is a local or a network product, click Local Printer… and click the
Next button.
5.
Select Create a new Port. In the Type of port selection, choose Standard TCP/IP port and
then click the Next button.
6.
Click Next in the Welcome to the Add Standard TCP/IP Printer Port Wizard.
7.
Type the products IP address into the box provided and click the Next button.
NOTE: To find the products IP address print the configuration page by holding down the
Resume button (button on the product that looks like a sheet of paper with an arrow on it) for two
seconds and releasing it. The IP address is printed under the Network Information heading.
8.
Click the Finish button in the Completing the Add Standard TCP/IP Printer Port Wizard to
complete the port creation.
9.
Click the Have Disk button in the Add Printer Wizard.
10. Insert the HP Color LaserJet CP1020 CD into the CD-ROM drive if it is not already in the drive.
11. Click the browse button to Navigate to the root of the CD ROM drive and then click Open.
12. Click the Ok button to continue.
13. The printer driver name will appear in the Printers box, click the Next button to continue.
14. To keep the default product name click Next or type a new name and then click the Next button.
15. Choose whether or not to share the product and click the Next button.
16. Choose Yes to print a test page and then click the Next button.
17. Click the Finish button to complete the installation of the printer driver.
UNINSTALLER
The uninstall utility is available if the recommended or minimum software has been installed. The
Uninstaller removes the HP printing system software components.
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1.
From the Start menu, select All Programs, and then click HP. If you have more than one HP
product, choose the specific product and then click Uninstall from the program group.
2.
Follow the onscreen instructions to complete the software uninstall.
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III. LATE-BREAKING INFORMATION
KNOWN ISSUES AND WORKAROUNDS
General
●
Firewall software can interfere with the HP software installer. Disable the firewall before starting
a network installation or the product might not be detected.
●
Certain Hi-Speed USB 2.0 cards ship with unsigned host controller drivers. If you have
purchased a USB 2.0 add-in card and have an unsigned driver, you might experience driver
installation problems or communication problems between the product and HP software. It is
recommended that you always use a Microsoft WHQL Certified host controller driver with your
USB hardware.
●
Functionality is limited on systems that only meet minimum system requirements. Many images
and videos require a system that meets the recommended system requirements for acceptable
performance and reliability.
●
If the product is not detected during software installation, check the following:
●
◦
Verify that your cable is USB 2.0 Hi-Speed compliant.
◦
Ensure that your cable is connected correctly. Remove the USB cable, look at the end of
the cable, and then match it to the pattern on the USB port. Make sure that it is not upside
down. Insert one end of the USB cable completely into the USB port on the HP product,
and insert the other end into the back of the computer.
◦
Verify that the product is turned on. The product cannot be recognized if the power is off.
◦
Ensure that the USB cable is no more than 5 meters (~ 16.4 feet) in length.
◦
Verify that the USB port is enabled. Some computers ship with disabled USB ports.
◦
For network installations print a configuration page to verify the product has an IP address.
Configuration pages can be printed from the control panel by pressing the resume button
for two seconds and then releasing.
◦
Verify the network cable is connected securely to the back of the product.
On a non-English system, some components might display English text.
Windows Sharing
The printer drivers for this product are supported only in Windows 2000, 2003 Server, XP and
Windows Vista. The product cannot be shared with Windows clients running Windows 98, Me, NT 4.0
or earlier versions of the Windows operating system.
Shared Windows clients that are not directly connected to the product will not receive software-alert
messages at the computer. Only the computer directly connected to the product will receive softwarealert messages.
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IV. TECHNICAL ASSISTANCE
For customer support information, see the product user guide or the in-box support flyer. Or, call your
local authorized HP dealer.
You can also browse to the following URL(s) for online technical support:
www.hp.com/support/ljcp1020series
V. LEGAL STATEMENTS
TRADEMARK NOTICES
Adobe®, Acrobat®, and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated.
Microsoft®, Windows®, Windows NT®, Windows® XP, and Windows® Vista are U.S. registered
trademarks of Microsoft Corp.
UNIX® is a registered trademark of the Open Group.
WARRANTY AND COPYRIGHT
Warranty
See the product user guide for complete warranty and support information.
Copyright
© 2010 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained
herein.
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Troubleshooting
Problem
Solution
A printer driver for the product is not visible in the Printer
folder.
●
Reinstall the printer software.
NOTE: Close any applications that are running. To
close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.
An error message was displayed during the software
installation.
●
Try plugging the USB cable into a different USB port on
the computer.
●
Reinstall the printer software.
NOTE: Close any applications that are running. To
close an application that has an icon in the task bar,
right-click the icon, and select Close or Disable.
The product is in Ready state, but nothing prints.
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●
Check the amount of free space on the drive where you
are installing the product software. If necessary, free up
as much space as you can, and reinstall the product
software.
●
If necessary, run the Disk Defragmenter, and reinstall
the product software.
●
Print a Configuration page, and verify the product
functionality.
●
If the Configuration page does not print, verify that all of
the cables are correctly seated and within
specifications. This includes the USB and power cables.
Try a new cable.
●
From the Start menu, click Run, type net stop spooler
and click OK.
●
From the Start menu, click Run, type spool and click
OK. The C:\WINDOWS\SYSTEM32\SPOOL folder will
appear.
●
Double-click the PRINTERS folder and delete all files
contained in this folder. Close the PRINTERS folder.
●
From the Start menu, click Run, type net start spooler
and click OK.
●
Print a driver test page to verify product functionality.
Troubleshooting
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© 2010 Hewlett-Packard Development Company, L.P.
www.hp.com