USB 3-2-1 Raven 3124
™
4-Port USB 3.1, 200m Multimode Fiber
Point-to-Point Extender System
User Guide
Thank you for purchasing the USB 3-2-1 Raven™ 3124.
Please read this guide thoroughly.
This document applies to the following part numbers:
Model
USB 3-2-1 Raven 3124
North
European
American
System
System
United
Kingdom
System
Australia
System
Japan
System
01-00666
01-00668
01-00669
01-00670
01-00667
FCC Radio Frequency Interference Statement Warning
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received
including interference that may cause undesired operation.
CE Statement
We, Icron Technologies Corporation, declare under our sole responsibility that the USB 3-2-1 Raven™ 3124, to
which this declaration relates, is in conformity with European Standards EN 55022, EN 55024, EN 55032 and
EN 61000.
IC Statement
This Class B digital apparatus complies with Canadian ICES-003 Issue 6.
WEEE Statement
The European Union has established regulations for the collection and recycling of all waste electrical
and electronic equipment (WEEE). Implementation of WEEE regulations may vary slightly by individual EU
member states. Please check with your local and state government guidelines for safe disposal and recycling
or contact your national WEEE recycling agency for more information.
Product Operation and Storage
Please read and follow all instructions provided with this product, and operate for intended use only.
Do not attempt to open the product casing as this may cause damage and will void warranty. Use only the
power supply provided with this product (if applicable). When not in use, product should be stored in a dry
location between -20°C and 70°C.
©2018 All rights reserved.
Document #90-01630-A01
Contents
Introduction..............................................................................................................3
Product Contents................................................................................................................................. 3
Features................................................................................................................................................... 3
The Local Extender.............................................................................................................................. 4
The Remote Extender......................................................................................................................... 5
Installation Guide.....................................................................................................6
Installing the USB 3-2-1 Raven 3124 System.............................................................................. 6
Requirements........................................................................................................................................ 6
Fiber Optic Link Cabling.................................................................................................................... 6
Preparing Your Site.............................................................................................................................. 6
Installing the Local Extender ........................................................................................................... 7
Connecting the Local Extender to the Remote Extender ..................................................... 7
Installing the Remote Extender...................................................................................................... 7
Checking the Installation.................................................................................................................. 7
Connecting a USB Device.................................................................................................................. 8
Compatibility......................................................................................................................................... 8
Optional Ethernet Pass Through Connection............................................................................ 8
Optional USB Extender Mounting Options............................................................9
Troubleshooting.....................................................................................................11
Specifications.........................................................................................................14
Contacting Technical Support...............................................................................15
Technical Glossary..................................................................................................16
Introduction
This guide provides product information for the USB 3-2-1 Raven™ 3124, installation instructions and
troubleshooting guidelines. The instructions in this guide assume a general knowledge of computer
installation procedures, familiarity with cabling requirements and some understanding of USB devices.
note NOTE: Notes provide additional information that could be useful.
CAUTION: Cautions provide important information about an operational requirement.
Product Contents
Your Raven 3124 extender system contains:
•
Local Extender
•
Remote Extender
•
USB 3.1 Gen 1 Cable
•
Local Extender 24V DC 1A International Power Adapter
•
Remote Extender 24V DC 2.71A International Power Adapter
• 2 x Country Specific Power Cables
•
Quick Start Guide
Features
The Raven 3124 incorporates ExtremeUSB-C™ technology, enabling users to extend USB 3.1 beyond the
standard 3m cable limit for USB 3.1 peripheral devices. This extender system is composed of two individual
units, the Local Extender and the Remote Extender, and has the following key features:
•
Up to 200m of extension when directly connected over OM3 multimode fiber
•
Support for new USB 3.1 Gen 1/2 host controllers and devices (up to 5 Gbps)
•
Support for all device USB types
•
Backwards compatible to USB 2.0 devices
The Raven 3124 includes the ExtremeUSB-C™ suite of features:
• Transparent USB extension supporting USB 3, 2 and 1
• True plug and play; no software drivers required
• Works with all major operating systems: Windows®, macOS™, Linux® and Chrome OS™
note The Raven 3124 only works with OM3 multimode fiber or higher grade.
3
The Local Extender
The Local Extender connects to the computer using a standard USB 3.1 Gen 1 cable. Power for this unit is provided by
the included 24V 1A adapter.
Front View
Power
Mode
Status Link USB 2 USB 3
Config
1
2
4
3
5
6
7
Rear View
Link
LAN
8
ITEM
9
USB
24V 1A
10
11
TYPE
DESCRIPTION
1
Power LED
LED is SOLID ON when DC is supplied to the extender unit. LED is OFF when no
power is supplied by the AC Adapter
2
Mode
Reserved for manufacturer use.
3
Config
Reserved for manufacturer use.
4
Status LED
LED is SOLID ON when system is functioning normally. LED BLINKS when system is
booting OR to indicate a temperature warning in unison with the LINK, USB 2, and
USB 3 LEDs.
5
Link LED
LED is SOLID ON when Local Extender is linked to an opposite Remote Extender.
LED is OFF when there is no connection between the Local and Remote Extenders.
6
USB 2 LED
LED is SOLID ON when an active USB 2 connection is established through the
extender system. LED BLINKS when the USB 2 connection is suspended/asleep.
LED is OFF when no USB 2 connection is detected.
7
USB 3 LED
LED is SOLID ON when an active USB 3 connection is established through the
extender system. LED BLINKS when the USB 3 connection is suspended/asleep.
LED is OFF when no USB 3 connection is detected.
8
LAN Port (100 Mbps)
Ethernet pass through channel connects to a network or Ethernet device.
9
Link Port
Extension link Duplex LC fiber optic transceiver port.
10
USB Host Port
USB 3 Type B receptacle used to connect Local Extender to USB 3 Host computer.
11
DC Power Port
Locking connector for the included power adapter – accepts 24VDC 1A.
4
The Remote Extender
The Remote Extender provides USB 3.1 Type A ports for standard USB devices and allows you to connect up to four
USB devices directly. Additional devices may be connected by attaching up to three USB hubs to the Remote Extender.
The Remote Extender is powered by an external AC 24V 2.71A adapter, supplying up to 1.2 Amp per USB port.
Front View
Power
Mode
Status Link USB 2 USB 3
Config
1
2
5
4
3
6
7
Rear View
Link
LAN
8
ITEM
10
10
USB
USB
10
10
USB
USB
9
24V 2.71A
11
TYPE
DESCRIPTION
1
Power LED
LED is SOLID ON when DC is supplied to the extender unit. LED is OFF when no
power is supplied by the AC Adapter.
2
Mode
Reserved for manufacturer use.
3
Config
Reserved for manufacturer use.
4
Status LED
LED is SOLID ON when system is functioning normally. LED BLINKS when system
is booting OR to indicate a temperature warning in unison with the LINK, USB 2,
and USB 3 LEDs.
5
Link LED
LED is SOLID ON when Local Extender is linked to an opposite Remote Extender.
LED is OFF when there is no connection between the Local and Remote
Extenders.
6
USB 2 LED
LED is SOLID ON when an active USB 2 connection is established through the
extender system. LED BLINKS when the USB 2 connection is suspended/asleep.
LED is OFF when no USB 2 connection is detected.
7
USB 3 LED
LED is SOLID ON when an active USB 3 connection is established through the
extender system. LED BLINKS when the USB 3 connection is suspended/asleep.
LED is OFF when no USB 3 connection is detected.
8
LAN Port (100 Mbps)
Ethernet pass through channel connects to a network or Ethernet device.
9
Link Port
Extension link Duplex LC fiber optic transceiver port.
10
Device Ports (Type A)
Accepts all USB devices.
11
DC Power Port
Locking connector for the included power adapter – accepts 24VDC 2.71A.
5
Installation Guide
Installing the USB 3-2-1 Raven 3124 System
Requirements
To complete the installation, you will also require the following items that are not included with this system:
•
USB compatible computer (host computer) with a USB compliant operating system
•
USB compatible device(s)
•
OM3 Fiber optic cabling
Fiber Optic Link Cabling
The Local and Remote Extenders are interconnected by fiber optic cabling. Duplex multimode fiber cabling
is required for the Raven 3124 for extending up to 200m using 50/125μm OM3 grade cable. The cabling
subsystem must provide a duplex connection with crossover, and must be terminated with Duplex LC
connectors at both ends.
USB Cable
Host
OM3 Fiber Optic Link Cable
USB Devices
USB 3-2-1
up to 200m over MMF
LAN
Local Extender
Remote Extender
IP Control
Optional Network Connections
Preparing Your Site
Before installing the Raven 3124 extender, you will need to prepare your site:
1.
2.
3.
4.
Place the computer where desired and set it up.
Ensure to locate the USB device(s) within the cable-length of the computer. If not, adjust the
location of the device(s) and/or computer accordingly.
If you are using surface cabling, the Raven 3124 supports a maximum distance of 200m over OM3
multimode fiber.
If using premise cabling, ensure compatible fiber optic cabling is installed between the two locations
and does not to exceed the specified distance.
6
Installing the Local Extender
1.
2. 3.
Place the Local Extender near the computer.
Assemble the power adapter and country specific power cord together and connect them into a
suitable AC outlet.
Connect the supplied USB 3.1 Gen cable between the Local Extender host port and a USB 3 port on
the host computer.
Connecting the Local Extender to the Remote Extender
With Surface Cabling:
1.
2.
Plug one end of the fiber optic cabling (not included) into the Link port on the Local Extender.
Plug the other end of the fiber optic cabling into the Link port on the Remote Extender.
With Premise Cabling:
1.
Plug one end of a fiber optic patch cord (not included) into the Link port on the Local Extender.
2.
Plug the other end of the patch cord into the fiber optic information outlet near the host computer.
3.
Plug one end of the second fiber optic patch cord (not included) into the Link port on the Remote
Extender.
4.
Plug the other end of the second patch cord into the fiber optic information outlet near the USB
device.
Installing the Remote Extender
1.
2.
Place the Remote Extender near the USB device(s).
Connect the power adapter to the Remote Extender.
Checking the Installation
1.
2. On the Local and Remote Extenders, check that the Power, Status, Link, USB 2 and USB 3 LEDs are on.
If the Link LEDs are permanently off, then the cabling between the Local and Remote Extenders may
not be installed properly or is defective.
For Windows users (XP, 7, 8, 8.1, 10), open Device Manager to confirm that the extender system has
been installed correctly. Expand the entry for Universal Serial Bus controllers by clicking the “+” sign.
If the extender system has been installed correctly, you should find two separate instances of
“Generic SuperSpeed USB Hub” listed.
To open Device Manager in Windows XP:
note Right click “My Computer” then select: Properties >> Hardware tab >> Device Manager
note
To open Device Manager in Windows 7:
Open the Start Menu, right click on “Computer” then select: Manage >> Device Manager
note
To open Device Manager in Windows 8, 8.1 or 10:
Right click the Start Menu and then select: Device Manager
7
3.
For macOS users, open the System Profiler to confirm that the extender system has installed correctly.
In the left-hand column under Hardware, select “USB” and inspect the right hand panel. If the
extender has been installed correctly, you should find it listed as two separate instances of “Hub”
under the USB SuperSpeed Bus.
open System Profiler in macOS:
note To
Open the Finder, select Applications, then open the Utilities folder and double click on the System Profiler icon.
4.
If the extender system is not detected correctly or fails to detect, please consult the Troubleshooting
section in this guide.
Connecting a USB Device
1.
2.
3.
Install any software required to operate the USB device. Refer to the documentation for the USB
device, as required.
Connect the USB device to the device port on the Remote Extender.
Check that the device is detected and installed properly in the operating system.
Compatibility
The USB 3-2-1 Raven 3124 complies with USB 2.0 and USB 3.1 Gen 1 specifications governing the design of
USB devices. However, there is no guarantee that all USB devices or hosts will be compatible as there are a
number of different characteristics that may impact the operation of USB devices over extended distances.
Optional Ethernet Pass Through Connection
The Raven 3124 offers a 100 Mbps Ethernet pass through connection that can be used for a variety of
purposes including:
•
•
•
Connecting network devices
Providing remote network access to the same location as the Remote Extender
Leveraging existing cabling to provide USB 3-2-1 connectivity without losing network connectivity
Up to 200m
over OM3 MMF
LAN
Up to 100m
CAT 5e/6/7
Local Extender
Network
Device
Remote Extender
Up to 100m
CAT 5e/6/7
Connect any network device or access port into the RJ45 socket label “LAN” using up to 100 meters of
standard CAT 5e, 6 or 7 cabling.
8
Optional USB Extender Mounting Options
The bottom of the enclosure features four convenient pre-drilled holes for optional mounting. Based on
your requirements, choose from two available mounting options:
1. USB Extender Mounting Kit (Purchased separately Order Part # 10-00621 USB Mounting Kit - Black) 2. USB Extender Direct Surface Mounting (Using your own hardware, stencil provided on page 10)
OPTION 1: USB Extender Mounting Kit - each kit includes:
• 2 mounting brackets
• 4 (M3) locking washers
• 4 (M3 x 10mm) Phillips screws
• Mounting bracket installation guide (see diagram below)
1 kit required to mount per Local Extender or Remote Extender
Using a Phillips screwdriver, in the order as illustrated below, fasten and secure the provided screws, locking
washers and brackets into place.
Once the bracket mounting is secured onto the extender, it is ready for mounting onto a surface. Please note
you will need to provide your own screws to secure the extender using the available slots on each bracket.
9
OPTION 2: USB Extender Direct Surface Mounting (using your own hardware)
The bottom of the enclosure features four pre-drilled holes for optional surface mounting.
Distance between the enclosure mounting holes:
42.0mm x 205.5mm
mounting hole
1.
2.
3.
4.
5.
Mark the center point of each of the four holes on your mounting surface either by directly measuring or
printing a stencil from www.icron.com/pdf/R-M-stencil.pdf .
Hardware recommendation: M3 locking washers and M3 screws (4 of each per extender) noting
screw length will depend upon thickness of mounting surface.
Drill through each of the four-hole markings on the mounting surface using a 3.97mm (5/32”) drill bit.
Align the bottom enclosure holes to the newly drilled out holes on the mounting surface.
Place a locking washer on each of the four screws and using a screwdriver, fasten the extender into place.
note Do not exceed a screw depth of 10mm (0.4”) into the unit or damage may occur.
Direct Surface Mounting Measurement Stencil
The stencil illustration pictured below is only 50% of the original size. To access this stencil file (to scale),
simply go to: www.icron.com/pdf/R-M-stencil.pdf .
4.0mm (5/32”) in 4 places
42.0mm
(3.0315”)
205.5mm (8.0905”)
10
Troubleshooting
The following table provides troubleshooting tips. The topics are arranged in the order in which they should
be executed in most situations. If you are unable to resolve the problem after following these instructions,
please contact Technical Support for further assistance.
PROBLEM
ALL LEDs are
OFF on the Local
and/or Remote
Extender.
CAUSE
1. The Local Extender and/or
Remote Extender is not
receiving power from the
AC power adapter.
SOLUTION
1. Ensure that the AC power adapter is properly
connected to the Local Extender and/or Remote
Extender.
2. Check that the AC adapter is connected to a live
source of AC power. Check that the Local and/or
Remote Extender’s Power LED is illuminated.
1. Contact Technical Support for assistance.
POWER LED is ON, 1. The unit has malfunctioned
STATUS LED is OFF.
and requires re-programming.
Link LEDs on the
1. There is no connection
1. Ensure that a crossover OM3 multimode fiber
Local and Remote
between the Local and
optic cable of no more than 200m is connected
Extenders are OFF.
Remote Extenders.
between the Local and Remote Extenders.
2. Connect a short fiber optic patch cable between
the Local and Remote Extenders. Recheck the
link status. If the LINK LED is now SOLID ON, the
previous cable is defective or not capable of
supporting the link.
LINK LEDs on the 1. The host computer is not
1. Disconnect all USB devices from the Remote
Local and Remote
powered on.
Extender.
Extenders are
2. The Local Extender is not
2. Disconnect Local Extender from the host
SOLID ON, but the
connected to a computer.
computer.
USB 2 and USB 3
3. The host computer does not 3. Disconnect AC adapters from the Local and
LEDs are OFF.
support USB Hubs.
Remote Extenders.
4. The unit is malfunctioning.
4. Reconnect the Local Extender to the host
computer.
5. Reconnect the AC adapters to the Local and
Remote Extenders.
6. Check that the Local and Remote Extenders have
enumerated as USB hubs in Windows Device
Manager, macOS System Profiler or using “Isusb”
command in a Linux Terminal.
7. If the problem is not resolved, contact Technical
Support.
The USB 2 LED is
1. The Local Extender is not
1. Ensure that the Local Extender is connected to a
SOLID ON, but the
connected to a USB 3 port.
USB 3 port on the host computer.
USB 3 LED is OFF. 2. The Local Extender is
2. Ensure that the included USB 3.1 Gen 1 cable is
connected to the host using
being used between the host computer and
a USB 2 cable.
Local Extender.
3. The USB 3 cable connecting
3. Cold boot the host computer.
the Local Extender to the host 4. Replace the USB 3.1 Gen 1 cable with a different
computer is defective.
cable.
4. The host computer’s USB 3
5. If the problem is not resolved, contact Technical
controller has malfunctioned.
Support.
11
PROBLEM
The USB 3 LED is
SOLID ON, but the
USB 2 LED is OFF.
CAUSE
1. The USB cable connecting
the Local Extender to the host
computer is defective.
SOLUTION
1. Ensure that the included USB 3.1 Gen 1 cable is
being used between the host computer and
Local Extender.
2. The host computer’s USB 2.0
controller has malfunctioned.
2. Cold boot the host computer.
3. The host computer does not
support USB 2.
3. Replace the USB 3.1 Gen 1 cable with a different
cable.
4. If the problem is not resolved, contact Technical
Support.
Both Local and
1. The Local and/or Remote
Extender is in suspend mode.
Remote Extenders
For a variety of reasons, the
are working, but
host computer may place the
the USB 2 or USB
Local/Remote Extender into
3 LEDs on the
suspend mode. Typically, it
Local and Remote
is because there are no USB
Extenders are
devices attached, the USB
blinking.
device is asleep, or the host
computer is in a sleep state
or hibernating.
1. Recover/resume the operating system from
sleep or hibernate modes (refer to your
operating system’s documentation).
ALL LEDs on both
Local and Remote
Extenders are
SOLID ON, but
the USB device
is not operating
correctly, or is
detected as an
“Unknown Device”
in the operating
system.
1. Disconnect the extender from the computer.
1. The USB device is
malfunctioning.
2. Connect a USB device to the Remote Extender.
3. Use the connected device.
4. If the problem persists, contact Technical
Support.
2. Connect the USB device directly to the host
computer.
2. The computer does not
recognize the USB device.
3. If the device does not operate as expected,
consult the user documentation for the device.
3. The application software for
the USB device is not
operating.
4. Update the host computer BIOS, chipset or USB
controller drivers from the manufacturer’s
website.
4. The USB extender is
malfunctioning.
5. If the device operates as expected when directly
connected to the computer, connect another
device to the extender and reconnect it to the
host computer.
6. If the second device does not operate, the
extender may be malfunctioning. Contact
Technical Support for assistance.
7. If the second device operates as expected, then
the first device may not be compatible with this
extender. Contact Technical Support.
12
PROBLEM
A USB 3 device is
not enumerating
as USB 3, or the
operating system
is notifying
the user that
the device can
“Perform Faster
if connected to a
USB 3 port”.
CAUSE
1. The USB device is
malfunctioning.
SOLUTION
1. Disconnect the extender from the computer.
2. Connect the USB 3 device directly to the host
computer.
2. The computer does not
recognize the USB device.
3. If the device does not operate as expected as a
USB 3 device, consult the user documentation
for that device or try a different USB port on the
host computer.
3. The application software for
the USB device is not
operating.
4. Update the host computer BIOS, chipset or USB
controller drivers from the manufacturer’s
website.
4. The USB 3 port on the
computer is malfunctioning.
5. If the device operates as USB 3 device when
directly connected to the computer, connect
another USB 3 device to the extender and
reconnect it to the host computer.
5. The USB extender is
malfunctioning.
6. If the second device does not operate as a
USB 3 device, the extender may be
malfunctioning. Contact Technical Support
for assistance.
7. If the second device operates as a USB 3
device as expected, the first device may not
be compatible with this extender. Contact
Technical Support.
All LEDs are
flashing and
the system is
operational.
1. Unit is or was operating at an
unsafe temperature.
All LEDs are
flashing and the
system is NOT
operational.
1. Unit has exceeded safe
operating temperature.
LEDs are scrolling
LEFT to RIGHT,
starting with
STATUS.
1. Unit is programming.
1. Check ambient temperature. Ensure
temperature does not exceed 50°C (122°F).
2. Power cycle the unit to remove LED status.
1. Remove external sources of heat or change
location of the unit.
2. Power cycle the unit to return to operation.
1. Wait for the unit to finish programming.
13
Specifications
RANGE
Point-to-Point
Up to 200m (656 ft) over OM3 or better multimode fiber
USB DEVICE SUPPORT
Maximum Throughput
5 Gbps
Traffic Types
All Traffic Types
Device Types
All Device Types
Maximum Number of Devices and/or Hubs
Up to 30 devices
LOCAL EXTENDER
USB Connector
1 x USB 3.1 Gen 1 Type B Receptacle
Link Connector
1 x Duplex LC
Network Pass Through:
1 x RJ45
Dimensions
137.3mm x 232.1mm x 33.0mm (5.4” x 9.1” x 1.3”)
Enclosure Material
Black Anodized Aluminum
Power Supply
100-240V AC Input, 24V 1A DC Output
REMOTE EXTENDER
USB Connector
4 x USB 3.1 Gen 1 Type A Receptacles
Link Connector
1 x Duplex LC
Network Pass Through:
1 x RJ45
Dimensions
137.3mm x 232.1mm x 33.0mm (5.4” x 9.1” x 1.3”)
Enclosure Material
Black Anodized Aluminum
Available Current
Up to 1.2 Amp (6W) to each USB port
Power Supply
100-240V AC Input, 24V 2.71A DC Output
ENVIRONMENTAL
Operating Temperature Range
0°C – 50°C (32°F – 122°F)
Storage Temperature Range
-20°C – 70°C (-4°F – 158°F)
Operating Humidity
20% to 80% relative humidity, non-condensing
Storage Humidity
10% to 90% relative humidity, non-condensing
COMPLIANCE
EMC
FCC (Class B), CE (Class B)
Environmental
RoHS2 (CE)
SUPPORT
Warranty
2-year
14
Contacting Technical Support
If you are experiencing problems not referenced in the Troubleshooting section, or require further
assistance, contact Technical Support at the company where you purchased this product and include the
following information:
• Host computer make and model
• Type of Operating System installed (e.g. Windows 10, macOS 10.12, etc.)
• Part number and serial number for both the Local and Remote Extender units
• Make and model of any USB device(s) attached to this extender system
• Description of the installation such as Host computer model, transmission media used and
information about the USB device(s)
• Description of the problem
15
Technical Glossary
USB 3 and USB 2.0 Cables
USB cables have two distinct full-sized connectors. The Type A connector is used to connect the cable from a
USB device to the Type A port on a computer or hub. The Type B connector is used to attach the USB cable to
a USB device.
USB Type A port
USB Type A
connector
USB 3 Type A
connector
USB Type B port
USB Type B
connector
USB 3 Type B port
USB 3 Type B
connector
Duplex LC
When a crossover fiber-optic cable is called for, the cable has the transmit signal on one end connected to
the receive signal at the other end.
16