MiVoice Office 400 Products
Phones, Applications, Communication Server
Overview of Telephones
MIVOICE 5300/5300IP PHONES
MIVOICE 5361/5361 IP
The convenient standard scope of MiVoice 5361/5361ip
is designed to address the various needs of modern
business communications. Its clear display, numerous preprogrammed and easily configurable function keys, as well
as user-friendly operation via the integrated navigation key
and “Fox” key guarantee user comfort. Inputs in the redial list
or personal phonebook are available by pressing a button.
Since it is wall-mountable, it is ideal for the maintenance and
service area.
MIVOICE 5370/5370 IP
This phone stands out as a result of its intuitive prompting
and excellent voice quality. Integrated telephone book,
hands-free operation and conference calls are just some of
the numerous features available. With the integrated DHSG
interfaces, call functions (volume adjustment, on-hook and
off-hook) can be directly deployed on the headset.
MIVOICE 5380/5380 IP
The MiVoice 5380/5380 IP fits elegantly into any
working environment. It satisfies the highest demands
placed on modern telephony and is ideally suited to
increasing communications efficiency. Expandable with
up to 3 additional key modules, each with 15 or 20 freelyconfigurable keys, and with its large-area alphanumeric key
module, highly efficient operation is assured. When used
together with a headset, the MiVoice 5380/5380 IP is also
ideal for telephony workstations, for call-switching and callcentre operations.
EXPANSION KEY MODULES
With expansion keypad modules, many call numbers or
system functions can be easily stored on keys. Two types
of expansion keypad modules can be used for for MiVoice
5370/5370 IP and MiVoice 5380/5380 IP. The expansion
keypad module M530 with labelling strips comprises of 20
freely configurable keys, each with two storage areas. The
expansion keypad module M535 with digital display and
backlit background has 15 keys, on which functions can be
stored on three levels.
Mitel | 2
MITEL 6700 SIP PHONES
The Mitel 6700 is a family of powerful and flexible SIP based products. All Mitel enterprise-grade 6700 series SIP
telephones feature embedded XML browser capability, full-duplex speakerphone, wideband audio technology, up to nine
call appearance lines, Busy Lamp Field support and extensive storage capacity for directories, callers lists, etc.
The series available for MiVoice Office 400 includes Mitel 6730, 6731, 6735, 6737, 6739 as well as two expansion keypads.
MITEL 6739
Mitel 6739 has a graphic, 5.7”, high-resolution full colour VGA
touchscreen display. It is very appealing with its touchscreen
softkeys, full-duplex, broadband hands-free function and
handset, fixed LED displays, integrated Bluetooth interface
and a USB connection. In addition to the numerous
headset connection options, two gigabit Ethernet interfaces
and comprehensive caller management functions are
available. Thus, not only the caller’s name, but also a stored
photograph, are displayed (picture ID).
EXPANSION KEY MODULES
Expansion keypad module M670 adds a further 36 function
keys to Mitel SIP terminals 6753, 6755, 6757 and 6739,
including line, direct dialling and busy indicator. Each key
has a status LED. Up to three Mitel M670i extensions can be
connected without additional power supply.
The Mitel M675 module expands Mitel SIP terminals 6755,
6757 and 6739 with an additional 20 softkeys (function
and destination keys), each of which can be assigned
some functions at three levels. The keys are easily labelled
using the illuminated display. Each key also has an LED for
status indication. Up to three Mitel M675i systems can be
connected without additional power supply.
Mitel | 3
MITEL 6800 PHONES
All Mitel enterprise-grade 6800 Series SIP telephones have a sleek and modern industrial design with remarkable HD
wideband audio and an enhanced speakerphone and superior audio processing to achieve richer and clearer hands
free conversations. In addition, all models feature a highly compact desktop footprint and cutting-edge eco-friendly
features. The Mitel 6800 series offer a range of phones with a breadth of features such as color graphical displays, GigE
Ethernet ports and DHSG/EHS headset support, as well as an extensive array of accessories including; expansion modules,
detachable keyboard and wall mount.
MITEL 6863
The Mitel 6863 delivers exceptional value in an enterprise grade
SIP desktop phone. This 2-Line SIP phone with its 2.75” graphical
monochrome LCD display, programmable hard keys and smaller
desktop footprint is an ideal option for professional workers in
business environments that have light telephone use requirements.
MITEL 6865
The Mitel 6865 offers exceptional value in a fully featured,
expandable IP phone. With its 8 programmable keys, XML
capabilities, Expansion Module and native DHSG/EHS support, the
Mitel 6865 SIP phone is ideally suited for the small to large business
market that needs Gigabit throughput for PC connectivity.
MITEL 6867
The Mitel 6867 provides remarkable HD wideband audio and
an enhanced speakerphone that utilizes dual microphones
and advanced audio processing to achieve richer and clearer
conversations. The 6867 offers a large color LCD display, dual port
GigE, 6 programmable soft keys, 4 context sensitive system keys,
native DHSG/EHS headset and Expansion Module support.
MITEL 6869
The Mitel 6869 phone commands the desktop with its large 4.3”
color display, powerful crystal clear HD audio and 12 programmable
soft keys. Dual Gigabit Ethernet ports, magnetic keyboard interface,
native DHSG/EHS headset support and choice of expansion
modules make the 6869i a powerful and expandable desktop
communication device.
EXPANSION KEY MODULES
The M680 Expansion Module is a comact and cost efficient
addition for MItel 6800 Series SIP phones providing 16 additional
programming keys. Each key has a built in LED enabling support of
advanced features like BLF, SCA as well as Speed Dial.
The color LCD display of the M685i Expansion Module is a perfect
addition for the Mitel 6865, 6867 and 6869 SIP phones. Providing
28 keys with LED and the ability to page through 3 sets of 28 keys
gives outstanding flexibility and expandability.
Mitel | 4
Analogue Phones
MITEL 6710
The Mitel 6710 is an analog phone which is power supplied by the
communication server (analog board) to which it is connected.
This phone is designed for easy use in the workplace. Calls can
be managed via the handset via a headset or hands-free with
excellent voice quality. The set is also wall mountable.
MITEL 6730
The Mitel 6730 is an advanced professional analog phone, online
powered by the communication server (analog board) to which
it is connected. It provides functions such as managing call logs,
volume control, message waiting, lock etc and it is multi-lingual
(6 languages​​). It is wall mountable with the optional wall kit.
Operator Consoles
MIVOICE 1560/1560 IP PC OPERATOR
Taking, making or forwarding calls is simple with the MiVoice
1560 operator console. A PC phone is already integrated into the
MiVoice 1560 IP version.
The MiVoice 1560 variant is deployed together with a MiVoice
5300 system phone or 602 DECT phone. On the PC monitor,
the user can see at a glance who is calling, who is internally busy
or absent or who has enabled the forwarding function on their
phone. The excellent overview of the simultaneous calls allows to
change for one line to another very easily.
If a subscriber is busy, a collegues number can be dialled, a text
message left on the phone or an e-mail sent. Additional calendar
information is available for call forwarding, thanks to integration
into Microsoft Exchange. This presence information supports the
customer service to be even more friendly.
MIVOICE 5380 OPERATOR
MiVoice 5380 Operator offers call management functions needed
by both small and medium-sized enterprises. The MiVoice 5380
Operator can be intuitively deployed based on the MiVoice 5380
or the 5380 together with the display-based M535 expansion
module. Details and an overview of incoming calls are given on
the expansion keypad module display.
Additional information, such as name (if known), call number
and time, can be called up over two sub-levels. Once the call is
taken, all caller related details are displayed on the wide
telephone display.
Mitel | 5
Overview of 5300/5300ip, 6700i, 6800i and 6700a phones
5361/5361 IP
5370/5370 IP
5380/5380 IP
6863
•
•
• (optional)
DHSG
DHSG
HARDWARE FEATURES
Wall mounting
•
Headset socket
HD Audio
•
Bluetooth
USB
DISPLAY AND CONTROL SYSTEMS
Display
1 x 16 characters
5 x 22 characters
7 x 34 characters
Backlighting
monochrom
•
Indicator LED
2
2
2
1
10 (LED)
12 (LED)
0
8
Fixed function keys
10
10
10
9
Configurable keys (Softkeys)
0
2
3
0
Programmable hard keys
Alpha keyboard
•
FEATURES
Multi-line (number of lines)
2
Call preparation
•
•
•
•
Name dialling
•
•
•
•
Open listening
•
•
•
•
•
•
•
Full-duplex speakerphone
Transfer
•
•
•
•
Conference
•
•
•
•
Call forwarding
•
•
•
•
Voice mail
•
•
•
•
Send/receive text messages
•
•
•
Access to central phone book
Entries in private telephone directory
•
•
•
•
350
350
350
350
4
10
10
up to 50
4/4
10/10
10/10
up to 50
0
1
3
Last number redial list
(Unanswered/answered) call list
EXPANSION KEY MODULES
M530/M535 (20/15x3 keys)
M670i (36 keys) / M675i (20x3 keys)
0
M680i (16) / M685i (28x3)
0
NETWORKS, CONFIGURATION AND MANAGEMENT
Switched Ethernet ports
–
10/100 Mbps (1)
10/100 Mbps (1)
10/100 Mbps
Power over Ethernet 802.3AF
• (1)
• (1)
• (1)
• Class1
Codec G729A – G711 μ/a – Hi-Q G722
•
(1)
•
(1)
Diffserv, 802.1Q/P: VLAN tagging and QoS
•
(1)
•
(1)
NAT support
•
(1)
•
(1)
SRTP, TLS
• (1)
LLDP-MED
Mitel | 6
• (1)
•
(1)
•
•
(1)
•
•
(1)
•
• (1)
•
•
6865
6867
6869
6739
6710
6730
• (optional)
• (optional)
• (optional)
•
•
•
• DHSG/EHS
• DHSG/EHS
• DHSG/EHS
DHSG
•
•
•
•
•
•
•
•
•
•
monochrom
3,5'' colour
4,3'' colour
•
•
•
5,7'' colour
touchscreen
•
1
1
1
1
1
1
8 (LED)
0
0
0
8
8
2 x 16 characters
12
14
14
14
11
13
0
10 (38)
17 (64)
55 (2)
0
0
• (optional)
• (optional)
Touch display
9
9
12
9
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
350
350
350
200
up to 50
up to 50
up to 50
100
up to 50
up to 50
up to 50
200
3/0
3/3
3/3
3/3
1
3/1
3/1
100
1
50
50
10/100/1000 Mbps 10/100/ 1000 Mbps 10/100/ 1000 Mbps 10/100/ 1000 Mbps
• Class 2-3
• Class 2-3
• Class 3
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Mitel | 7
Overview of DECT Phones
Comfort device
612
622
•
•
Industrial device
632
650
•
•
DISPLAY ELEMENTS
Indicator LED
•
•
•
•
2" TFT colour
2"TFT colour
2" TFT colour
2" TFT colour
Backlit display
•
•
•
•
Illuminated key module
•
•
•
•
Navigation key
•
•
•
•
Foxkey
•
•
•
•
3
3
3
1 (6 entries)
1 (6 entries)
1 (6 entries)
Display
OPERATING CONTROLS
Configurable keys
Hotkey
1 (6 entries)
FEATURES
No-movement/man-down alarm
•
Call preparation
•
•
•
•
Name dialling
•
•
•
•
Suppression of call number display
•
•
•
•
Call waiting
•
•
•
•
Brokering
•
•
•
•
Call list
10
10
10
10
Last number redial
10
10
10
10
350
350
350
350
Access to central phone book
•
•
•
•
Discreet call
•
•
•
•
Open listening
•
•
•
•
Hands-free operation
•
•
•
•
Conference Call
•
•
•
•
Voice mail
•
•
•
•
Send/Receive text messages
•
•
•
•
Private call with PIN
•
•
•
•
Phone lock
•
•
•
•
•
•
•
•
•
•
•
IP50
IP50
IP65
IP50
•
•
•
•
100 hours
120 hours
120 hours
120 hours
12 hours
12 hours
12hours
12 hours
Entries in private telephone directory
Vibra call
GAP mode
Protection class
OPTIONAL CONNECTIONS
Headset
OPERATING DATA
Standby time Standard
Talk time Standard
Mitel | 8
Mitel 600 DECT phones
MITEL 612
Mitel 612 adapts easily to individual user habits and
communication needs. Freely programmable keys, 52 ring
tones and a TFT colour display guarantee good overview and
easy operation. Other user-friendly features include access
to the company directory, a local directory with up to 350
contacts, each with three inputs and a headset socket.
MITEL 632
Mitel 632 is designed for use in tough working environments.
The device is compliant with industrial standard IP65 and can
also be used in open-air spaces or in production facilities.
With its integrated sensor alarm, the 632 is not only ideal
for use in care facilities and hospitals, but also for security
professions or prison and detention sectors. Also for the 632
the (optional) Mitel micro SD card is available.
MITEL 622
Its large TFT colour display provides excellent graphic
displays and guarantees perfect legibility. Freely configurable
keys facilitate navigation. Mitel 622 offers maximum freedom
of movement, thanks to a Bluetooth interface for a wireless
headset. The lithium ion battery can be charged via the
charging station or USB interface. Moreover, device reports
and the most important settings (for instance, phonebook)
can be stored on the (optional) Mitel micro SD card.
MITEL 650
Mitel 650 is the DECT phone for professional business
telephony, which offers an excellent audio quality in
accordance with the CAT-iq standard. It features freely
programmable keys, 53 ring tones as well as seven alarm
tones and a wide TFT colour display. This guarantees a very
good overview and easy operation. Other user-friendly
features include access to the company directory, a local
directory with up to 200 contacts, each with eight inputs
and a headset socket. To store device reports and the most
important settings (for instance, phonebook) the (optional)
Mitel micro SD card is the perfect place.
Mitel | 9
Applications
MITEL OFFICESUITE
Mitel OfficeSuite is a PC-based call management
application. It offers a range of functions and options that
MIVOICE 2380 SOFTPHONE
With its Mitel system-terminal-based functions, MiVoice
2380 offers full convenience, providing all the important
telephone functions on a PC. Operation is via mouse
and keyboard inputs. To make and receive calls, all that is
required is a headset (USB, cordless, Bluetooth) connected
to the PC. All the important functions, such as call log and
telephone book, are available at the click of the mouse. The
Softphone offers all logical and possible options during a
make call and message management even easier.
The clearly laid-out journal permits rapid access to call
lists, messages and personal notes. The telephone book
integrates all available contacts from corporate directories
and personal contacts in one place. The presence indicator,
incorporated into the team key, gives the current telephone
and presence status of all stored subscribers - with calendar
information if Microsoft Exchange is integrated.
call, including conference, forwarding and enquiry call.
MITEL 400 HOSPITALITY
The Hospitality package, specially designed for MiVoice
Office 400, is the solution for hotels and care facilities.
MITEL MOBILE CLIENT
A wide variety of telephones for reception, room and
Mitel Mobile Client ensures easy and in-depth FMC
employees offers the right handset for each application
integration of GSM mobile phones. The specially designed
type. Processes are optimised with a software application
software* offers a user-friendly user interface for quick
that facilitates the management of reception services with
access to numerous options and functions. Call recording,
sector-specific functions. Seamless integration with the
enquiry call and conferences can be controlled with Mitel
existing infrastructure increases productivity and guarantees
Mobile Client. The busy indicator changes automatically
a speedy return on investment.
when a call is made with the mobile phone via the mobile
client.
* The functions are activated directly on the mobile phone and fully
integrated using the software. Go to www.mitel.com to see the list
of supported mobile phones and smartphones.
Mitel | 10
Guests and residents enjoy additional services such as
wake-up call services, personal messages or detailed
phone bills. The certified Micros ® Fidelio interface allows
the integration of most commercially available property
management systems.
MITEL 400 CALL CENTER
The Mitel 400 Call Center provides all the key functionality
that small and medium-sized businesses need – a cost
effective, worthwhile solution. For more than a decade
businesses have been successfully using Mitel solutions to
maintain their market share.
If required, Mitel‘s call center solutions can also be
interlinked with CTI applications (e.g. Mitel OfficeSuite),
which means that all the main customer data is
automatically displayed on the screen whenever an
incoming call is received. Not only can the call centre staff
then greet the caller by name, they can pick up seamlessly
from the last conversation. Functions such as log-in/log-
phones or via a monitor application. And with the Mitel
out, call distribution, and the monitoring of wrap-up and
Mobile Client, mobile phones can be integrated in such a
break times can be carried out either via desk phone, DECT
way that all key functions are available.
Mitel BluStar™ Ecosystem
The BluStar Ecosystem productivity enhancing tools
BENEFITS
provide more choice and flexibility for the business user
All components that can be used separately or built into a
enabling them to be truly mobile by combining voice,
complete solution which, in turn, provides customized UCC
video, IM and easy access to the corporate directory.
solutions to meet the different and varying communication
THE BUILDING BLOCKS
Regardless of size and multimedia communication needs,
the BluStar Ecosystem can be tailored to fit your enterprise.
The modularity of the ecosystem building blocks forms
a customized solution addressing small and medium
businesses as well as and verticals.
Whether your focus is on video mobility solutions, multiway conferencing or a user-friendly UCC client on your
needs of the enterprise.
The BluStar Ecosystem provides:
• A true HD video conferencing solution providing broadcast-quality video and audio for a true natural interaction with
end-to-end HD video calling
• Choice of device or client
• A consistent user experience by using video as the key driver
• The benefit of a highly competitive communication server with
a tightly integrated multimedia and collaboration offering from a
single vendor
computer, the BluStar Ecosystem has it all.
• Seamless communication and collaboration between multiple
company branches
Mitel’s in-depth understanding of IP telephony platforms
• Integrated mobility for the BluStar users
and collaboration tools for the enterprise market has given
• Integration with corporate directories and business applications
the BluStar Ecosystem devices their unique character.
• Integration of video-based control solutions
The BluStar Ecosystem product family includes BluStar
8000i, - a powerful desktop video communication and
collaboration tool, BluStar for PC, - a feature-rich UCC
client and the BluStar for iPad/iPhone Apps which extends
the mobility aspect of the portfolio even more. BluStar for
Conference perfects the offering.
Mitel | 11
Communication Server
MITEL 415 AND 430 CONTROLLER
MiVoice Office 400 consists of three communication
Mitel 415 can be used by any small businesses with up to
servers, designed for different company sizes. The
12 employees and the Mitel 430 up to 50 employees. Both
server handles the set up and cutting of connection,
systems are modular and in principle with an identical
both internally and externally. It also makes all telephony
structure. MiVoice Office Mitel 430 offers more telephone
functions and communication services available.
connections in the basic system than Mitel 415 and also has
Switchover to IP-based from traditional analogue or digital
four instead of two expansion slots.
telephony is ensured via integrated Media Gateways.
Both systems are perfectly suitable for the integration of
In companies with several locations, MiVoice Office 400
smaller offices in a company’s headquarters.
communication servers can seamlessly be connected to
a complete system. This way, the full functional spectrum
MITEL 470
is available to all users in all locations. A broad range of
The Mitel 470 controller can be used for up to 400 users in
interface cards allows the use of traditional analogue
a stand alone configuration.
and digital terminals, as well as connection to the public
network via analogue or ISDN trunk lines.
In a networked system, up to 600 users, that can be
distributed on 50 different sites, can also have access to
All three communication servers are fitted with the same
the full range of services offered by the MiVoice Office 400
system software and offer the entire range of functionality.
communication servers.
Mitel 470 systems are meant to be installed in a 19”
Mitel 470 can also be fitted with an integrated application
cabinet. Mitel 415 and Mitel 430 controllers are also wall-
server. This server allows innovative communication
mountable.
services to be seamlessly integrated into the system.
Examples are multimedia communication, unified
communications (voice, e-mail, chat, fax etc.) as well as
collaborative work.
Mitel 415
Mitel 470
Mitel 430
Private Networking
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