AT&T MetroCell 9962
User Guide
For the Alcatel-Lucent 9962 Multi-standard Enterprise Cell v1
Contents
Customer responsibilities2
Appendix A: Local transport requirements7
TCP/UDP Ports
7
IP Address Pass-Through
7
Frequently asked questions3
Appendix B: Bandwidth requirements8
Getting started3
Appendix C: Troubleshooting guide9
Preliminary steps
9
Local Transport requirements
9
Debug interface
9
Steps to perform LED troubleshooting
9
Step 1 – Check the Power LED
9
Step 2 – Check the LTE LED
10
Step 3 – Check the WCDMA LED
10
Step 4 – Check the GPS LED
11
Welcome!2
Using the AT&T MetroCell website3
MetroCell product page (att.com/metrocell)3
Authentication3
Manage my MetroCell page
4
- MetroCell group
4
- Filter List of MetroCells
4
- Acting on a MetroCell
4
Activation5
- Terms and conditions
5
- E911 address
5
- Additional registration information
5
- Completing activation
5
MetroCell device settings page
5
Approved user list
6
page 1
|
AT&T MetroCell 9962 User Guide • March 2018
Warranty11
USER GUIDE
Welcome
Frequently asked questions
Thank you for your purchase of an AT&T MetroCell. You are
on your way towards improving your location’s in-building
cellular coverage.
Q. H
ow do I determine if AT&T MetroCell is right for my
location?
In addition to this 9962 User Guide, the following
documentation is available to help you get the most out of
this device:
• The AT&T MetroCell 9962 Installation Guide
• The Requirements Guide
Customer responsibilities
The customer is responsible for the following:
• P
roviding an Ethernet router or switch with an available
port. All customer equipment that will carry the
MetroCell traffic must be configured as specified in
Appendix A, Local Transport Requirements, including
removing port blocking on specified ports.
• P
roviding Internet access and power. The required
Internet bandwidth will depend on the number of
simultaneous users and whether data-intensive
applications are being used. 25 Mbps (downlink) is
required for a single MetroCell (see Appendix B).
• P
roviding environmental operating conditions within the
following ranges:
Parameter
Value
Temperature range
0°C to 50°C
[32°F to 122°F]
Relative humidity
Up to 93%
• O
btaining AT&T Premier usernames with administrative
permissions for the individual(s) who will be expected to
activate and manage the MetroCell.
− If you do not already have a Premier admin username
and password, the following document explains how to
obtain these credentials: Register for Premier.
• O
ther responsibilities are specified in the AT&T MetroCell
Terms and Conditions. For customers with AT&T
Corporate Digital Advantage Program contracts, the
MetroCell Terms and Conditions can be found at
att.com/cda. Customers with AT&T Mobile Business
Program contracts can find them at att.com/amb.
Others may find them at serviceguidenew.att.com
or by consulting contracting resources within their
organization or their AT&T account representative
page 2
|
AT&T MetroCell 9962 User Guide • March 2018
A. If your business is located within an area in which AT&T
is licensed to provide cellular service and your indoor
signal strength is two bars or less, AT&T MetroCell may
be a good solution for you. AT&T MetroCell model 9962
is designed for up to 96 (32 with 3G devices and 64 with
LTE devices). AT&T MetroCell is up to 15,000 square
feet per device, depending on building layout and
construction.
Q. W
hat changes will I notice to my mobile service once
I install AT&T MetroCell?
A. A
call made through AT&T MetroCell will have improved
signal strength, coverage, and clarity.
Q. What kind of handset will work with AT&T MetroCell?
A. A
ny AT&T 3G, 4G, or 4G/LTE handset should work with
AT&T MetroCell.
Q. What is an AT&T MetroCell Approved User List?
A. A
n Approved User List restricts use of the MetroCell
to an authorized list of up to 1,500 AT&T wireless users
(phone numbers) of the owner’s choosing. Multiple (up
to 3) MetroCells at the same location share a single
Approved User List.
Q. What is Open mode?
A. O
pen mode is one of two AT&T MetroCell device
modes of operation (the other being Closed mode).
With Open mode, any AT&T wireless user within range
of the AT&T MetroCell device can place calls or access
data through it.
Q. What is Closed mode?
A. C
losed mode is one of two AT&T MetroCell device
modes of operation (the other being Open mode). With
Closed mode, only AT&T wireless users specified on an
Approved User List can use the AT&T MetroCell device.
Q. What is a Group?
A. W
hen there are two or three AT&T MetroCells at the
same address, they are normally provisioned in a Group
to be able to work together in handing off calls between
them. The AT&T MetroCell Group shares the same
Approved User List, and all devices in the Group must
operate in the same mode (Open or Closed).
USER GUIDE
Getting started
There are two steps to get started with your MetroCell:
Install your MetroCell
Installation involves mounting the MetroCell on a wall or
column near the ceiling, connecting it to your LAN, and
providing power.
The AT&T MetroCell 9962 Installation Guide provides more
complete instructions.
You can either do this yourself or order professional
installation through your AT&T representative. There is an
additional one-time charge for professional installation.
Activate your MetroCell
Activating your MetroCell involves registering it with the
AT&T wireless network and establishing communication.
These and other functions are performed on the MetroCell
website: go to att.com/metrocell. Click Device enablement,
then Manage My MetroCell to authenticate and begin the
process.
Detailed instructions on activation and other functions
you can perform on the MetroCell website are described in
the following pages.
Using the AT&T MetroCell website
The AT&T MetroCell website has a host of tools to help you
manage your MetroCell, including such functions as:
• Viewing a listing of all the MetroCells you are authorized
to manage
• Activating a MetroCell
• Viewing the status of a MetroCell being activated
• Deactivating or Replacing a MetroCell
• Managing device settings:
- Updating registration data
- Setting the MetroCell to operate in Open or Closed
mode
- Creating and editing an Approved User List
- Viewing and downloading performance reports
Authentication
The Manage My MetroCell portion of the website is
restricted to users with AT&T Premier usernames for
Telecom Managers or Billing Account Number (BAN)
Administrators. All such users should have been assigned
Premier Usernames which were sent to their business
email address.
The following pages describe these various functions in
detail, grouped under the webpages on which they appear.
• If you know your Premier username and password, enter
them where requested to navigate to the Manage My
MetroCell detail page.
MetroCell Product page (att.com/metrocell)
• If you do not know your Premier username and password,
follow the instructions on the screen to obtain them.
The MetroCell Product page is found at the following URL:
att.com/metrocell
This page provides access to a great deal of information on
the AT&T MetroCell: what it is, its benefits, how to obtain
one, and more. The product page can be accessed by
anyone from the Internet.
Customers who have purchased a MetroCell may click on
the Manage My MetroCell link to reach the portion of the
website used to activate and manage their devices.
While any Premier username will enable you to view the
Manage My MetroCell page, several factors impact which
(if any) MetroCells you can view and manage:
• When a MetroCell is purchased, it is associated with an
AT&T Billing Account Number (or BAN). Several BANs may
in turn be associated with a Foundation Account Number,
or FAN.
• Your Premier username is also associated with a BAN and
possibly a FAN.
• A Premier username may be designated as a Telecom
Manager (TCM) or BAN Administrator (also referred to
as a BAN Admin). Only a TCM or BAN Admin can view
MetroCells associated with the BAN.
page 3
|
AT&T MetroCell 9962 User Guide • March 2018
USER GUIDE
• T
he BAN or FAN TCM can assign a number of privileges
to Premier usernames, one of which is called “Administer
AT&T MetroCell Access”. Without this permission, a TCM
or BAN Admin can create and edit an Approved User
List for a MetroCell but cannot activate, deactivate,
or otherwise manage the device. A user who has
been granted the “Administer AT&T MetroCell Access”
permission by the customer’s TCM can perform all
MetroCell management functions.
If you do not already have a Premier admin username and
password, the following document explains how to obtain
these credentials: Register for Premier.
Manage My MetroCell page
The Manage My MetroCell page is your entry to many tools
which you can use to activate and manage your MetroCell.
Each Group is assigned a MetroCell Group Number, which
looks like a telephone number. Any charges associated with
your MetroCell will appear on your bill under this number.
The associated Billing Account Number (BAN) is shown
under the MetroCell Group Number, as well as a notation
that the group has Premium edition features. In particular,
Premium edition, which is provided to all customers,
includes the ability to operate the MetroCell in Open or
Closed mode – discussed further below.
Filter List of MetroCells
If you are authorized to view more than one Group of
MetroCells, they will initially be listed in the sequence of
their Billing Account Number. If you are authorized to view
many MetroCell groups, you can filter the list by state or
ZIP code.
Before you activate any MetroCell in a particular group,
the address of the group is not shown on the Manage
My MetroCell page. Instead, the group is listed under the
caption: “Click Device 1 to begin activation”.
Acting on a MetroCell
To perform some action on a particular MetroCell, click on
“Device 1” or “Device 2” or “Device 3” in the Devices column.
The next step depends on the status of the device you select:
• If the device status is “Inactive”, you will be taken to the
Activation flow, but only if your Premier username has
the “Administer AT&T MetroCell Access” permission. The
Activation flow is described below.
• If the device status is “Pending”, you will be taken to
the Activation in Progress page. This page confirms
that activation is still in progress and summarizes the
information entered during the activation process. You
can take the following actions from this page:
The center of the page provides a summary listing of the
MetroCells which you are authorized to view. These are
MetroCells with BANs for which you are a TCM or BAN
Admin. This may be none or one or multiple MetroCells.
MetroCell group
If more than one MetroCell is installed at the same
address (a maximum of 3 is allowed), they will normally
be provisioned in a Group. Multiple MetroCells in a Group
can hand off calls to each other as a caller moves around
the site.* In addition, all the MetroCells in a Group share
a single Approved User List, which makes them easier to
manage.
* A
n exception to this rule is the case where different
models of AT&T MetroCells are installed in one site. In
such a case, 3G and LTE MetroCells may not be able to
hand off calls to each other.
When applicable, the MetroCells listed on the Manage My
MetroCell page are shown in their Groups.
page 4
|
AT&T MetroCell 9962 User Guide • March 2018
− Go to the Approved User List page
− View summary information on other MetroCells in
the Group
− Print the page
− Go back to the Manage My MetroCell page (click on
View All Devices)
• If the device status is “Active”, you will be taken to the
Manage Device Settings page, but only if your Premier
username has the “Administer AT&T MetroCell Access”
permission. This page is described below.
• If the device status is “Error”, an error was encountered
during activation. Please call AT&T Customer Care at 877
996 7017 and, when prompted, enter PIN 63876 (METRO).
• If the device status is “Suspended”, the Billing Account
has been placed in Suspended status. Please call AT&T
Customer Care at 877 996 7017 and, when prompted,
enter PIN 63876 (METRO).
USER GUIDE
Activation
When an authorized user selects an Inactive device on the
Manage My MetroCell page, the activation flow is launched.
The key steps in this process are outlined below.
Terms and conditions
The terms and conditions which govern use of the
MetroCell are incorporated into a contract which your
organization must have accepted in order to obtain an
AT&T MetroCell. The first step in the activation flow is for
the user to acknowledge that those terms and conditions
apply. A link is provided to download a copy of these terms.
Additional registration information
After completing the address entries, you will be asked to
enter additional information:
• Serial number of the MetroCell (18 alphanumeric
characters for a 9962), found on the device label or
shipping label
• An easy-to-remember “nickname” that you assign (this is
optional)
• Location of the device in the building, such as floor, room
number, etc.
• Selection of Open or Closed mode
• Name, email address, and phone number for a technical
contact, used in case AT&T needs to communicate with
someone familiar with and responsible for managing the
MetroCell
• Name of your Internet Service Provider, which may be
useful in troubleshooting any operational problem that
may arise.
Completing activation
The user must click on the checkbox and then on
“Continue”.
E911 address
The next step in activating a MetroCell is to enter the
address at which the MetroCell has been installed.
Entering this address accurately is extremely important,
since it is used to dispatch emergency responders in the
event a 911 call is placed through the MetroCell. If the
MetroCell is located in a building that is part of a larger
campus or office park, be sure to include a building
identifier when entering the address.
The address you enter will be screened to ensure it is a
valid address for Enhanced 911 dispatching purposes. If it is
determined not to be valid, you will have the opportunity
to correct it.
If you have already entered the address for another device
in the same Group, you will be asked to check the address
previously entered and confirm that it is the correct
address for the current MetroCell. If it is not, you will be
directed to call your AT&T account representative to have
it corrected. This is the only way the correct address will be
sent to emergency responders in the event of a 911 call.
Finally, you will be asked to double check all the
information you have entered and click the Activate
button. This will take you to the Activation in Progress
page.
It may take up to 2 hours for the MetroCell to complete
activation, which includes registering the device
and incorporating it into the AT&T Mobility network,
downloading the latest MetroCell software, and
configuring both the MetroCell and the network. At
the end of this process, the status of this device will be
updated to Active, and the technical contact will receive an
email confirming activation.
During this time, you can go back to the Manage My
MetroCell page to work on other MetroCells, or if the
device will be in Closed mode, work on the Approved User
List, or simply check back in later. Your online session may
time out after a period of inactivity, but the activation
process will continue.
MetroCell Device Settings page
Once a MetroCell has been activated, various
characteristics can be viewed and updated on the
MetroCell Device Settings page. To get to it, select an
active device on the Manage My MetroCell page. Items you
can edit include:
•
•
•
•
•
page 5
|
AT&T MetroCell 9962 User Guide • March 2018
Device nickname
Location in building
Open or Closed mode
Technical contact information
Internet Service Provider
USER GUIDE
There are also several fields you can view but not edit.
Changing any of these fields requires that you contact
your AT&T representative:
• Device address
• Serial number
• Make & model
In addition to viewing and editing device settings, links
across the top of the page provide access to several other
features:
• Move device
This link will guide you through the steps required
to move your MetroCell to a new location.
• Replace
This link will enable you to replace the selected
MetroCell with a new one – either the same model
as the current one or an upgrade from a 9363 to a
9962. All the settings will be carried over from the
current device to the new one.
• Deactivate
This link will enable you to deactivate your
MetroCell.
• Performance Report
This link will enable you to view a performance
report on the elected device.
• Approved User List
This is where you create and manage an Approved
User List – see below.
• Devices in group
If you have more than one MetroCell at the current
location, this link will provide information on the
other devices in the same Group as the MetroCell
you are working with.
Approved User List
The Approved User List page enables you to create and
manage an Approved User List. If the MetroCell has been
set to operate in Closed mode, only users included in
the Approved User List can make calls or run data apps
through the MetroCell. Note that all MetroCells in a Group
(usually all MetroCells at the same address) share a single
Approved User List.
25 entries can be viewed at a time. Each entry consists of
an AT&T wireless phone number and an optional name of
the wireless user. There is a link at the bottom of the list
to Add More Users, which opens an additional page. An
Approved User List can hold up to 1500 entries.
The Approved User List can be keyed in manually or
imported from any of several sources:
• “ Import from foundation or billing account number (FAN
or BAN)” copies all the wireless numbers on an account
into the List.
• “ Import from MetroCell Group copies the Approved User
List from another group which the user is authorized to
access.
• “ Import from external file” copies numbers from an
external xls or csv formatted file.
If there are more than 1500 numbers in the FAN, BAN, or
external file, only the first 1500 are taken.
After keying in or importing the numbers and clicking
Submit, the numbers will all be validated. If errors are
detected, the entries with errors will be moved to the
top of the list, highlighted in red, and error messages will
be displayed. These errors should be corrected or the
corresponding entries removed and the list resubmitted.
When no errors remain, the corrected list is displayed and
can be edited further.
Validation includes:
• A check for duplicates
• A check for a complete number (10 digits)
• Confirmation that the telephone number is for an AT&T
wireless subscriber
• Confirmation that the telephone number is an active
number
Remember to save your list by clicking on Submit before
you leave the page.
To start over, there is an option at the bottom of the list
to delete the entire list. You will be asked to confirm this
deletion, which is not recoverable.
To download or print the list of users on any page, click on
the “Download a copy or Print this page” link in the upper
right corner of the page.
Please note: It may be necessary for users who are placed
on the Approved User List to power their handset down
and back up to be able to access the MetroCell.
page 6
|
AT&T MetroCell 9962 User Guide • March 2018
USER GUIDE
Appendix A: Local transport requirements
Confirm the following router/switch settings prior to
activating your AT&T MetroCell:
(Network Address Translation) enabled, disable NAT either
in the router or in the modem.
1.DHCP is ON
[Note: For installations where static assignment of
an IP address is desired the use of MAC Binding and
static DHCP Reservation is suggested. Static IP
is not supported]
Because of the wide variety of network configurations,
AT&T recommends consultation with a network specialist,
router manufacturer, and/or Internet Service Provider to
answer specific network setup questions.
2. MTU size is set to 1492 or higher
TCP/UDP Ports
3. MAC address filtering is either turned off
or allows the MAC address of the MetroCell
The following ports need to be Open for inbound and
outbound connections:
4. IPSec Pass-Through is Enabled
• UDP Ports 123, 500, 4500, 33434, 33435, 33436
5. Block Fragmented Packets is Disabled
• TCP Ports 443, 7004, 7014
If using multiple routers, the MetroCell must be connected
to the first router connected to the broadband modem.
IP Address Pass-Through
If the MetroCell is connected to a router that is connected
to a modem and both the router and the modem have NAT
DNS name
If the local network has a firewall with specific IP addresses
allowed to pass through, traffic to and from the following
addresses must be allowed to pass:
IP address
Port
fileserver.metro.wireless.att.com
166.147.105.25
tcp 443
hnm.metro.wireless.att.com
166.147.105.25
tcp 443, tcp 7004 , tcp 7014
N/A
12.230.208.133
N/A
12.230.209.5
N/A
12.230.208.48
N/A
12.230.209.133
alumsmci-initial-oam.metro.wireless.att.com
12.230.211.12
alumsmci-boot-oam.metro.wireless.att.com
12.230.211.36
initial-ipsecrouter.metro.wireless.att.com
12.230.211.12
alumsmci-crtn-3gb.metro.wireless.att.com
12.230.209.17
alumsmci-crtn-4gb.metro.wireless.att.com
12.230.211.44
alumsmci-crtn-oam.metro.wireless.att.com
12.230.211.4
alumsmci-hzwd-3gb.metro.wireless.att.com
12.230.209.81
alumsmci-hzwd-4gb.metro.wireless.att.com
12.230.211.76
alumsmci-hzwd-oam.metro.wireless.att.com
12.230.211.68
alumsmci-clmb-3gb.metro.wireless.att.com
12.230.208.209
alumsmci-clmb-4gb.metro.wireless.att.com
12.230.210.204
alumsmci-clmb-oam.metro.wireless.att.com
12.230.210.196
alumsmci-rcpk-3gb.metro.wireless.att.com
12.230.208.145
alumsmci-rcpk-4gb.metro.wireless.att.com
12.230.210.140
alumsmci-rcpk-oam.metro.wireless.att.com
12.230.210.132
page 7
|
AT&T MetroCell 9962 User Guide • March 2018
udp 123
udp 500, 4500, 33434 thru 33450
udp 500, 4500
udp 500, 4500, 33434, 33435, 33436
USER GUIDE
DNS name
IP address
alumsmci-dctr-3gb.metro.wireless.att.com
12.230.208.25
alumsmci-dctr-4gb.metro.wireless.att.com
12.230.210.36
alumsmci-dctr-oam.metro.wireless.att.com
12.230.210.4
alumsmci-lkmr-3gb.metro.wireless.att.com
12.230.208.81
alumsmci-lkmr-4gb.metro.wireless.att.com
12.230.210.100
alumsmci-lkmr-oam.metro.wireless.att.com
12.230.210.68
alumsmci-snap-3gb.metro.wireless.att.com
12.230.209.225
alumsmci-snap-4gb.metro.wireless.att.com
12.230.211.204
alumsmci-snap-oam.metro.wireless.att.com
12.230.211.196
alumsmci-sntd-3gb.metro.wireless.att.com
12.230.209.161
alumsmci-sntd-4gb.metro.wireless.att.com
12.230.211.140
alumsmci-sntd-oam.metro.wireless.att.com
12.230.211.132
Port
udp 500, 4500, 33434, 33435, 33436
In the event that a MetroCell does not successfully activate, it may be useful to perform a packet trace of the messaging
between the MetroCell and the AT&T network to aid in troubleshooting.
Appendix B: Bandwidth requirements
Customer is responsible for providing connectivity to
the Internet.
The maximum total traffic that can be carried by a
MetroCell 9962 across all simultaneous users, based on its
radio interface, is up to 100 Mbps. Lesser Internet access
bandwidth may limit overall throughput
The following table shows the minimum bandwidth
required for the MetroCell 9962 to operate properly,
depending on whether there is 1 or 2 or 3 MetroCells
sharing the same access circuit:
page 8
|
AT&T MetroCell 9962 User Guide • March 2018
Number of
MetroCells
Supported
Minimum
Downlink
Bandwidth
Minimum
Uplink
Bandwidth
1
25 Mbps
5 Mbps
2
30 Mbps
7 Mbps
3
35 Mbps
9 Mbps
USER GUIDE
Appendix C: Troubleshooting guide
Debug interface
If you are not able to make a voice call or use data
applications, follow the troubleshooting steps in this
appendix.
Four LED indicator lights are visible on the front face of the
MetroCell. LEDs provide status indication for:
If you have multiple small cells at the same site and are
experiencing poor voice quality, slow data speeds, or
dropped calls, the cause may be interference between
the cells. It may be necessary to increase the separation
between cells or otherwise shield the cells from each other.
If you are experiencing poor voice quality, check that the
recommended Internet access bandwidth is provided and
available.
Preliminary steps
• Power down the MetroCell and wait 10 minutes.
• Power up the MetroCell and wait at least 15 minutes.
•
•
•
•
Power
LTE
WCDMA (also known as 3G)
GPS
These LEDs can be used to help diagnose problems –
see the troubleshooting steps below.
The LEDs can take these states:
•
•
•
•
•
•
Off
Flashing green
Solid green
Flashing red
Solid red
Toggling between red and green
• Ensure that an appropriate mobile device is available.
• If the MetroCell has been configured to operate in
“Closed” mode, either change to Open mode or ensure
that any device being used to make test calls is on the
Approved User List.
• C
heck that an Internet router is installed and working
properly.
• E
nsure that administrative access to the router and
MetroCell is available.
Local Transport requirements
Verify that the Local Transport Requirements in Appendix
A are met. This may require adjustment of certain router
parameters.
Steps to perform LED troubleshooting
Perform the actions outlined below. In the event that a fault is indicated which cannot be corrected, please call AT&T
Customer Care at 877-996-7017 and, when prompted, enter PIN 63876 (METRO).
Step 1 – Check the Power LED
The Power LED indicates the overall state of the MetroCell. Specific states are described in the following table:
Power LED
Other LEDs
Explanation
Off
Off
All LEDs are off when there is no power to
the MetroCell. All LEDs are also turned off
after 15 minutes of normal operation.
• Check the number of “bars” on a handset
within range to see if the MetroCell is
working.
• Check that power is being delivered to
the MetroCell.
• Reset or power cycle the MetroCell.
Red
Off
A hardware fault has been detected which
prevents service from being provided.
Check that the ambient temperature is
within the stated operating range.
Red
On
A hardware fault has been detected which
is degrading service.
Call AT&T Customer Care at
877-996-7017 and, when prompted,
enter PIN 63876 (METRO).
Green
page 9
Action
|
AT&T MetroCell 9962 User Guide • March 2018
Continue to Step 2.
USER GUIDE
Step 2 – Check the LTE LED
The LTE LED indicates whether the MetroCell is configured to provide LTE service and whether any faults have been
detected. Specific states are described in the following table:
LTE LED
Explanation
Action
Off
All LEDs are off when there is no power to the
MetroCell. All LEDs are also turned off after 15
minutes of normal operation.
• Check the number of “bars” on a handset within
range to see if the MetroCell is working.
• Check that power is being delivered to the
MetroCell.
• Reset or power cycle the MetroCell.
Red
• MetroCell is booting up or restarting.
• If red at other times, LTE configuration or
operational failure.
1. Check Network Cables
2. Check Local Transport Requirements
3. Power cycle the MetroCell
4. Call AT&T Customer Care at 877-996-7017 and,
when prompted, enter PIN 63876 (METRO).
LTE is blocked.
May clear itself. If this state persists, call AT&T
Customer Care at 877-996-7017 and, when
prompted, enter PIN 63876 (METRO).
Flashing
Green
Toggling
Red/Green
Flashing Red
Green
System is initializing.
Location check has failed.
Reset or power cycle the MetroCell. Verify the
address that was entered on the website.
Call AT&T Customer Care at 877-996-7017 and,
when prompted, enter PIN 63876 (METRO).
Ready for service.
Step 3 – Check the WCDMA LED
The WCDMA LED indicates whether the MetroCell is configured to provide 3G (UMTS and HSPA+) service and whether any
faults have been detected. Specific states are described in the following table:
WCDMA LED
Explanation
Action
Off
All LEDs are off when there is no power to the
MetroCell. All LEDs are also turned off after 15
minutes of normal operation.
• Check the number of “bars” on a handset within
range to see if the MetroCell is working.
• Check that power is being delivered to the
MetroCell.
• Reset or power cycle the MetroCell.
Red
• M
etroCell is booting up or restarting.
• If red at other times, 3G configuration or
operational failure.
1. Check Network Cables
2. Check Local Transport Requirements
3. Power cycle the MetroCell
4. Call AT&T Customer Care at 877-996-7017 and,
when prompted, enter PIN 63876 (METRO).
Flashing
Green
3G service is blocked.
May clear itself. If this state persists, call AT&T
Customer Care at 877-996-7017 and, when
prompted, enter PIN 63876 (METRO).
Toggling
Red/Green
System is initializing.
Flashing Red
Green
page 10
|
Location check has failed.
Reset or power cycle the MetroCell. Verify the
address that was entered on the website.
Call AT&T Customer Care at 877-996-7017 and,
when prompted, enter PIN 63876 (METRO).
Ready for service.
AT&T MetroCell 9962 User Guide • March 2018
USER GUIDE
Step 4 – Check the GPS LED
The GPS LED indicates the status of the MetroCell’s GPS systems and whether any faults have been detected. Specific
states are described in the following table:
GPS LED
Explanation
Action
Off
• A
ll LEDs are off when there is no power to the
MetroCell. All LEDs are also turned off after 15
minutes of normal operation.
• Turns off after location check has completed.
• Check the number of “bars” on a handset within
range to see if the MetroCell is working.
• Check that power is being delivered to the
MetroCell.
Red
• MetroCell is booting up or restarting.
• If red at other times, GPS hardware or software
failure.
1. Check Network Cables
2. Check Local Transport Requirements
3. Power cycle the MetroCell
4. Call AT&T Customer Care at 877-996-7017 and,
when prompted, enter PIN 63876 (METRO).
Seeking GPS signal.
• If persists but the 3 other LEDs are solid green,
then location has been verified by other means
and this LED can be disregarded.
• If the other LEDs are not solid green and you
have waited 2 hours, check condition and
placement of the GPS antenna. Reset or power
cycle the MetroCell.
The GPS signal has been lost.
Check condition and placement of the GPS
antenna. Reset or power cycle the MetroCell.
Flashing Red
Flashing
Green
Green
A GPS signal has been acquired.
If you are still unable to complete calls and use data applications, please call AT&T Customer Care at 877-996-7017 and, when
prompted, enter PIN 63876 (METRO).
Warranty
One-Year Limited Warranty AT&T warrants to the first
retail purchaser of an AT&T MetroCell device that, should
this product or any part be proved defective in materials
or workmanship, from date of purchase, as evidenced by
AT&T billing records for a period of one (1) year, then it will
be subject to the terms of this one-year limited warranty.
Such defects will be repaired or replaced without charge
for parts or labor directly related to the defect.
Limitations And Exclusions: This warranty does not apply
to any cost incurred for removal or reinstallation, or to any
product or part thereof which has suffered through normal
wear and tear, alteration, improper installation, physical
abuse, misuse, neglect or accident. Damage resulting
from an act of God, including but not limited to fire, flood,
earthquake and other natural disasters will be excluded.
This limited warranty is in lieu of all other warranties,
express or implied either in fact or by operations of
law, statutory or otherwise, including, but not limited
to, any implied warranty of merchantability or fitness
for a particular use. AT&T does not authorize any other
person to assume any liability beyond the warranty herein
described. In no event, whether based in contract, tort
or any other legal theory, shall AT&T or any of its agents
or sellers be liable for incidental, consequential, indirect,
special, or punitive damages of any kind resulting from the
use of this product, including but not limited to interrupted
or incomplete phone calls, omission or negligence arising
out of any breach of this warranty. In no event shall AT&T
or its agents or sellers be liable for any damages however
defined in an amount in excess of the purchase price.
Customers who believe they require warranty service
should call AT&T Customer Care at 877-996-7017 and,
when prompted, enter PIN 63876 (METRO). A Customer
Care representative will take information over the phone
to attempt to diagnose and remedy the issue. If the
Customer Care representative determines that warranty
service is required, the representative will provide
instructions on how to return the device for repair
or replacement.
© 2018 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo and other marks are trademarks and service marks of AT&T Intellectual
Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. The information
contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change. | 12109-030518
page 11
|
AT&T MetroCell 9962 User Guide • March 2018
USER GUIDE