Getting Started
SIP Phone
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for
future use.
• In this manual, most illustrations shown are based on the KX-UTG200.
This manual briefly describes basic information about the installation of the unit.
Related Documentation
Operating Instructions
Describes information about the installation and operation of the unit.
Administrator Guide
Describes information about the programming and maintenance of the unit.
These manuals and supporting information are provided on the Panasonic Web site
Document Version: 2016-02
Other Information/For Your Safety
Other Information
Open Source Software Notice
Parts of this product use open source software. For details about the open source
software, see the Operating Instructions.
• Plantronics is a trademark or registered trademark of Plantronics, Inc.
• Jabra is a registered trademark of GN Netcom A/S.
• The Bluetooth® word mark and logos are registered trademarks owned by
the Bluetooth SIG, Inc. and any use of such marks by Panasonic System
Communications Company of North America is under license.
• All other trademarks identified herein are the property of their respective owners.
For Your Safety
To reduce the risk of injury, loss of life, electric shock, fire, malfunction, and damage
to equipment or property, always observe the following safety precautions.
Explanation of symbols
The following symbols are used to classify and describe the level of hazard and
injury caused when the denotation is disregarded and improper use is performed.
Denotes a potential hazard that could
result in serious injury or death.
Denotes a hazard that could result in
minor injury or damage to the unit or other
The following symbols are used to classify and describe the type of instructions to be
This symbol is used to alert users to a specific operating procedure that
must not be performed.
This symbol is used to alert users to a specific operating procedure that
must be followed in order to operate the unit safely.
For Your Safety
General Safety
Do not disassemble this unit. Dangerous electrical shock could result.
The unit must only be disassembled and repaired by qualified service
Never attempt to insert wires, pins, etc. into the vents or other holes of
this unit.
To prevent possible fire or electric shock, do not expose this unit to rain or
Do not splash water on the AC adaptor or the power cord, nor get them
wet. Doing so can result in fire, electric shock, or injury. If they do get wet,
immediately disconnect the AC adaptor and power cord, and contact an
authorized service center.
Do not connect or disconnect the AC adaptor and/or the AC adaptor cord
with wet hands.
Do not touch the AC adaptor for extended periods of time. Doing so can
lead to low-degree burns.
Do not use the power cord with other products. Doing so can result in fire
or electric shock.
Unplug this unit from the AC outlet and have the unit serviced by qualified
service personnel in the following cases:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled on the unit.
C. If the unit has been exposed to rain or water.
D. If the unit does not work normally by following the manual. Adjust only
controls covered by the manual. Improper adjustment may require
repair by an authorized service center.
E. If the unit has been dropped, or damaged.
F. If the unit's performance deteriorates.
For Your Safety
If damage to the unit exposes any internal parts, immediately disconnect
the cable or cord. If the power is supplied from the network to the SIP
Phone [Power-over-Ethernet], disconnect the Ethernet cables. Otherwise,
disconnect the AC adaptor cord. Then return this unit to an authorized
service center.
This handset earpiece is magnetized and may retain small ferrous
The use of excessive sound volume through earphones, headphones, or
headsets may cause hearing loss.
Disconnect this unit from power outlet/the Ethernet cables if it emits
smoke, an abnormal smell, or makes unusual noise. These conditions can
cause fire or electric shock. Confirm that smoke has stopped and contact
an authorized service center.
Do not make power connections that exceed the ratings for the AC outlet
or power equipment. If the power rating of a surge protector, etc. is
exceeded, it can cause a fire due to heat buildup.
Do not bundle up the AC adaptor cord. The cord may become damaged,
which can lead to a fire, electric shock, or electric short.
The unit should only be connected to a power supply of the type as shown
on the label on the unit.
Completely insert the AC adaptor into the AC outlet. Failure to do so may
cause electric shock and/or excessive heat resulting in a fire.
Medical (KX-UTG300 only)
Do not use the product in health care facilities if any regulations posted in
the area instruct you not to do so. Hospitals or health care facilities may
be using equipment that could be sensitive to external RF energy.
Consult the manufacturer of any personal medical devices, such as
pacemakers or hearing aids, to determine if they are adequately shielded
from external RF (radio frequency) energy (the product operates in the
frequency range of 2.402 GHz to 2.480 GHz and the power output is 1.82
mW [max.]).
For Your Safety
Care should be taken so that objects do not fall onto, and liquids are not
spilled into, the unit. Do not subject this unit to excessive smoke, dust,
moisture, mechanical vibration, shock, or direct sunlight.
Do not place heavy objects on top of this unit.
Place this unit on a flat surface.
Allow 10 cm (3 15/16 in) clearance around the unit for proper ventilation.
Wall Mounting
Make sure that the wall that the unit will be attached to is strong enough
to support the unit. If not, it is necessary for the wall to be reinforced. For
information about the weight of the unit, see the Operating Instructions.
Only use the optional wall mount kit with the unit. The wall mount kit
includes the necessary screws, washers, and wall mounting adaptor.
When driving the screws into the wall, be careful to avoid touching any
metal laths, wire laths or metal plates in the wall.
When this unit is no longer in use, make sure to detach it from the wall.
Keep the unit away from heating appliances and devices that generate
electrical noise, such as fluorescent lamps, motors and televisions. These
noise sources can interfere with the performance of the unit. It also should
not be placed in rooms where the temperature is less than 0 ºC (32 ºF) or
greater than 40 ºC (104 ºF).
For Your Safety/Important Safety Instructions
Wipe the unit with a soft cloth. Do not clean the unit with abrasive
powders or with chemical agents such as benzine or thinner.
The handset hook poses a choking hazard. Keep the handset hook out of
reach of children.
When left unused for a long period of time, disconnect the unit from
the AC outlet. When the unit receives power from a PoE power supply,
disconnect the Ethernet cables.
When the unit is mounted on a wall, make sure the cables are securely
fastened to the wall.
• If the unit does not operate properly, disconnect the AC adaptor cord and
Ethernet cables and then connect again.
• If you are having problems making calls, disconnect the Ethernet cables and
connect a known working SIP Phone. If the known working SIP Phone operates
properly, have the defective SIP Phone repaired by an authorized service
center. If the known working SIP Phone does not operate properly, check the
SIP server and the Ethernet cables.
• Under power failure conditions, the SIP Phone may not operate. Please ensure
that a separate telephone, not dependent on local power, is available for use in
remote sites in case of emergency.
• For information regarding network setup of the SIP Phone such as IP
addresses, please see the Operating Instructions.
• If an error message is shown on your display, consult your phone system dealer
or the network administrator.
• External parts (the handset, cords, etc.) of the unit are not interchangeable.
Only use Panasonic brand parts.
Important Safety Instructions
When using this unit, basic safety precautions should always be followed to reduce
the risk of fire, electric shock and injury to persons, including the following:
1. Do not use the unit near water, for example, near a bathtub, washbowl, kitchen
sink, or laundry tub, in a wet basement, or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm.
There may be a remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
Accessory Information
Accessory Information
Included Accessories*1
Handset (1)
Handset Cord (1)
[Part No.]
[Part No.]
Stand (1)
Ethernet cable (1)
[Part No.]
[Part No.]
*1 For extra orders for the accessories, call toll-free: 1-800-332-5368.
• The illustrations may differ from the appearance of the actual product.
Optional Accessories
AC Adaptor
Wall Mount Kit
Add-on key module
DSA-42D-48 2 480063 (P/N: 381.00398.005)
DSA-48PFA-48 2 480063 (P/N: 381.00511.005)
Location of Controls
Location of Controls
Front View
For KX-UTG200:
For KX-UTG300:
11 L MN OP Q R
Location of Controls
AHandset Hook
Keeps the handset stable when the unit is mounted on a wall.
BLCD (Liquid Crystal Display)
KX-UTG200 is equipped with a 3.5-inch color LCD and LCD backlight.
KX-UTG300 is equipped with a 5.0-inch color LCD touch screen and LCD
CFlexible Buttons/Flexible Button Lamps (KX-UTG200 only)
Used to make or receive calls, or perform the feature that has been assigned
to the button. The flexible button lamp shows the status of each flexible
DMessage/Ringer Lamp
When you receive a call, the lamp flashes red.
When someone has left you a message, the lamp stays on red.
ESoft Buttons (S1 to S4) (KX-UTG200 only)
S1 to S4 (located below the display) are used to select the item displayed on
the bottom line of the display.
Used to access your voice mailbox.
Used to adjust the volume.
Used to set Call Forwarding or Do Not Disturb on your extension.
INavigator Key
Used to select desired items.
Used to assign the selected item.
Used to return the display to the home screen.
LSP-PHONE (Speakerphone)
Used for performing hands-free operations. When the SP-PHONE is used, its
lamp turns red.
Used when using a headset. When the HEADSET is used, its lamp turns red.
Used to establish a three-way conference.
Used to transfer a call to another party.
Used to mute the microphone/handset/headset during a conversation. When
the MUTE is used, its lamp turns red.
Installation and Setup
Used to redial the last dialed number.
Used to put a call on hold.
Right Side View (for KX-UTG300)
AAdd-on Key Module Slot Cover
Remove the Add-on key module slot cover when connecting an Add-on key
module to the unit.
Connect a USB headset or other USB device.
Installation and Setup
Installation and Setup
• Panasonic assumes no responsibility for injuries or property damage resulting
from failures arising out of improper installation or operation inconsistent with
this documentation.
Attaching the Stand
• If you place the display face down when you attach the stand, be sure to
place a soft cloth under the display. Failure to do so may result in damage to
the display.
1. Insert the catches (1) of the stand into the hooks located in the unit.
2. Gently push the stand in the direction indicated until it locks into place.
The stand will be mounted in the high position.
Removing the Stand
1. Hold the stand with both hands.
2. Gently rotate the stand in the direction indicated until it is released.
Installation and Setup
Optional AC adaptor
To a switching hub (Ethernet cable)
To a PC (Ethernet cable)
To an EHS
To a handset jack
AC adaptor
To a headset
Headset Handset
Optional AC Adaptor
• Use the following AC adaptor:
–– DSA-42D-48 2 480063 (P/N: 381.00398.005)
DSA-48PFA-48 2 480063 (P/N: 381.00511.005)
• The AC adaptor is used as the main disconnect device. Ensure that
the AC outlet is installed near the unit and is easily accessible.
When connecting a headset
• Ensure that the headset cord has slack and is not pulled tight during
use to prevent damage to the connectors.
• Cords used to connect devices to the EHS jack or headset jack must
be less than 3 m (9.8 ft) in length.
• The following headsets can be used with this unit. (Not all
operations with the headsets can be guaranteed.)
–– EHS headsets/USB headsets (KX-UTG300 only)
Selected Plantronics®-brand headsets
Selected Jabra®-brand headsets
Installation and Setup
–– Bluetooth headsets (KX-UTG300 only)
For up-to-date information about headsets that have been tested
with this unit, refer to the following web site:
When connecting the Ethernet cable
• Connect the Ethernet cable as shown in the following illustration.
Ethernet cable
Ethernet cable
60 mm
(2 3/8 in) or less
• Use the included Ethernet cable.
When connecting to a switching hub
• If PoE is available, an AC adaptor is not needed. An AC adaptor must
be used when the KX-UTA336 Add-on key module is installed to the
• This unit complies with the PoE Class 2 standard.
When connecting a PC
• Only a PC can be connected to the PC port. Other SIP phones, or
network devices such as routers or switching hubs, cannot be connected.
• The PC port does not support PoE for connected devices.
When connecting cables and the AC adaptor
• Ensure that the Ethernet cable and the AC adaptor cord are clamped
to prevent damage to the connectors.
When registering a Bluetooth headset (KX-UTG300 only)
• One Bluetooth headset can be registered to this unit. For details, see
the Operating Instructions.
Installation and Setup
Installing the KX-UTA336 (KX-UTG300 only)
The optional KX-UTA336 allows 36 additional flexible buttons
(3 pages of 12) to be used with the KX-UTG300. These
flexible buttons are used to make calls or receive calls, or
perform a feature that has been assigned to the button. A
maximum of 2 KX-UTA336 Add-on key modules can be connected to the KX-UTG300.
• An AC adaptor must be used to supply power when the KX-UTA336 Add-on
key module is installed to the KX-UTG300.
1. Remove any devices or cords connected to the USB port.
2. Remove the Add-on key module slot cover (A).
Installation and Setup
3. Connect the KX-UTA336 (A) to the KX-UTG300 (B) by inserting the connector (C) into the Add-on key module slot (D).
4. Secure the KX-UTA336 to the KX-UTG300 by inserting the 2 screws supplied
with the KX-UTA336 into the rear of the KX-UTG300.
© Panasonic System Communications Company of North America 2016
* C540.00938.015 *