9480i CT IP Phone
User Guide
Release 2.5
41-001181-03
Rev 01
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or
unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors
or omissions contained within this documentation. The information contained in this documentation is subject to change without
notice.
Copyright 2008 Aastra Telecom. www.aastratelecom.com
All Rights Reserved.
Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal,
worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license
to use Software in object form solely with the Equipment for which the Software was
intended. This Product may integrate programs, licensed to Aastra by third party
Suppliers, for distribution under the terms of this agreement. These programs are
confidential and proprietary, and are protected as such by copyright law as unpublished
works and by international treaties to the fullest extent under the applicable law of the
jurisdiction of the Customer. In addition, these confidential and proprietary programs are
works conforming to the requirements of Section 401 of title 17 of the United States Code.
Customer shall not disclose to any third party such confidential and proprietary programs
and information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide
by the terms and conditions contained herein. Removal or modification of trademarks,
copyright notices, logos, etc., or the use of Software on any Equipment other than that for
which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall
immediately discontinue use and destroy or return to Seller all licensed software and other
confidential or proprietary information of Seller. In no event shall Seller or its suppliers or
licensors be liable for any damages whatsoever (including without limitation, damages for
loss of business profits, business interruption, loss of business information, other
pecuniary loss, or consequential damages) arising out of the use of or inability to use the
software, even if Seller has been advised of the possibility of such damages.
iii
Software License Agreement
Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce, distribute,
transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its
Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software
furnished hereunder (whether or not part of firmware), including all copies thereof, are
and shall remain the property of Seller and its Suppliers and are subject to the terms and
conditions of this agreement. All rights reserved.
Table of Contents
Table of Contents
Software License Agreement ...................................................................................................... iii
Table of Contents ..........................................................................................................................v
About this Guide ...........................................................................................................................1
Documentation ..........................................................................................................................1
Introduction ...................................................................................................................................2
Phone Features ..........................................................................................................................2
Requirements ............................................................................................................................3
Installation and Setup ................................................................................................................3
Getting Started ..............................................................................................................................4
Plugging in and Starting the Phone ...........................................................................................4
Network Connected/Network Disconnected ............................................................................7
Idle Screen ................................................................................................................................8
IP Phone Keys and Key Descriptions ........................................................................................12
Key Descriptions .....................................................................................................................12
Methods for Customizing Your Phone ......................................................................................15
Phone Options via the IP Phone UI ........................................................................................15
Phone Options via the Aastra Web UI ....................................................................................18
Phone Status ................................................................................................................................22
Phone Status via IP Phone UI .................................................................................................22
Finding Your Phone’s IP Address ...........................................................................................23
Phone Status via the Aastra Web UI .......................................................................................24
Customizing Your Phone ............................................................................................................27
Ring Tones and Tone Sets .......................................................................................................27
Contrast Level .........................................................................................................................30
Backlight .................................................................................................................................31
Live Dialpad* .........................................................................................................................33
Set Audio ................................................................................................................................34
Time and Date .........................................................................................................................37
Language .................................................................................................................................44
User Password .........................................................................................................................52
Resetting a User Password ......................................................................................................54
Restarting Your Phone ............................................................................................................55
Phone Lock .............................................................................................................................56
Defining an Emergency Dial Plan ..........................................................................................58
v
Table of Contents
Table of Contents
Line Keys and Softkeys ..............................................................................................................60
Multiple Line and Call Appearances ......................................................................................60
Softkeys ..................................................................................................................................61
State-Based Softkey ................................................................................................................63
Line Key .................................................................................................................................66
Creating a Speeddial Key .......................................................................................................69
Editing Speeddial Keys ...........................................................................................................76
"Do not Disturb" (DND) Key .................................................................................................80
Busy Lamp Field (BLF) Key ..................................................................................................82
BLF List Key ..........................................................................................................................84
Automatic Call Distribution (ACD) Key (for Sylantro Servers) ............................................86
Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) ...................................91
XML Key ................................................................................................................................95
Flash Key ..............................................................................................................................100
Sprecode Key ........................................................................................................................101
Park/Pickup Keys ..................................................................................................................102
Last Call Return (lcr) Key (Sylantro Servers only) ..............................................................109
Call Forward Key .................................................................................................................. 111
BLF/Xfer ...............................................................................................................................112
Speeddial/Xfer ......................................................................................................................114
Speeddial/Conf ......................................................................................................................116
Services Key .........................................................................................................................118
Directory Key .......................................................................................................................120
Callers List Key ....................................................................................................................122
Intercom Key ........................................................................................................................124
Phone Lock Key ....................................................................................................................126
Paging Key (Sends the RTP Stream) ....................................................................................128
None Key ..............................................................................................................................131
Empty Key ............................................................................................................................132
Deleting a Key .....................................................................................................................133
Making Calls .............................................................................................................................134
Dialing a Number ..................................................................................................................134
Pre-dialing a Number ............................................................................................................135
Using Handsfree Speakerphone ............................................................................................135
vi
Table of Contents
Table of Contents
Using a Headset ....................................................................................................................136
Using Intercom .....................................................................................................................137
Redial ....................................................................................................................................139
Mute ......................................................................................................................................140
Receiving Calls ..........................................................................................................................141
Answering an Incoming Call ................................................................................................141
Sending an Incoming Call to Voicemail ...............................................................................142
Handling Calls ...........................................................................................................................143
Placing a Call on Hold ..........................................................................................................143
Transferring Calls .................................................................................................................145
Conferencing Calls ...............................................................................................................147
Ending Calls ..........................................................................................................................153
Managing Calls .........................................................................................................................154
Directory List ........................................................................................................................154
Callers List ............................................................................................................................165
Account Configuration (DND and Call Forwarding) ...........................................................170
Missed Calls Indicator ..........................................................................................................192
Voicemail ..............................................................................................................................193
Cordless Handset ......................................................................................................................194
Handset Keys ........................................................................................................................194
Handset Key Descriptions ....................................................................................................195
Accessing Options on the Cordless Handset ...........................................................................197
Intercom ................................................................................................................................197
Language ...............................................................................................................................198
Ring Tone ..............................................................................................................................198
Custom Name .......................................................................................................................199
Call timer ..............................................................................................................................199
Vibrate ...................................................................................................................................199
Handset Pairing/Unpairing ...................................................................................................200
Key Lock On or Off ..............................................................................................................200
Backlight ...............................................................................................................................200
Silent Alert ............................................................................................................................201
Finding the Phones’s IP Address using the Handset .............................................................201
Feature Keys on the Handset ................................................................................................202
vii
Table of Contents
Table of Contents
Idle Mode ..............................................................................................................................205
Handset Icons and Status Messages ......................................................................................205
Multifunction Handset LED Indicator ..................................................................................206
Using Handset Keys ..............................................................................................................206
Battery Charging ...................................................................................................................208
Volume Control ....................................................................................................................209
Directory – Cordless Handset ...............................................................................................209
Callers List - Cordless Handset ............................................................................................212
Making Calls from Cordless Handset .....................................................................................215
Pre-dialing a Number ............................................................................................................215
Using a Headset ....................................................................................................................215
Receiving Calls .....................................................................................................................215
Call Privacy ...........................................................................................................................215
Ending Calls ..........................................................................................................................217
Pairing and Unpairing Cordless Handset to Base .................................................................218
Pairing/Unpairing the Handset ..............................................................................................218
Additional Features ..................................................................................................................225
Star Codes .............................................................................................................................225
Suppress DTMF Playback ....................................................................................................225
Display DTMF Digits ...........................................................................................................227
Enable/Disable Call Waiting .................................................................................................229
Play Call Waiting Tone .........................................................................................................231
Stuttered Dial Tone ...............................................................................................................232
XML Beep Support ...............................................................................................................233
Status Scroll Delay ................................................................................................................234
Incoming Call Interrupts Dialing ..........................................................................................235
Switch UI Focus to Ringing Line .........................................................................................237
Preferred Line and Preferred Line Timeout ..........................................................................238
Goodbye Key Cancels Incoming Calls .................................................................................240
UPnP Mapping Lines (for remote phones) ...........................................................................242
Message Waiting Indicator ...................................................................................................244
Incoming Intercom Call Features .........................................................................................245
Using Redial Key for “Last Number Redial” .......................................................................248
Group RTP Paging (receives RTP streams) ..........................................................................249
viii
Table of Contents
Table of Contents
Use LLDP ELIN ...................................................................................................................251
Shared Call Appearance (SCA) Call Bridging .....................................................................252
Available Features Enabled by Administrators .....................................................................255
Outgoing Intercom Calls .......................................................................................................255
Missed Call Summary Subscription .....................................................................................255
Customizable Callers List Key and Services Key ................................................................256
Autodial (Hotline and Warmline) .........................................................................................256
Centralized Conferencing .....................................................................................................256
Answer and Ignore Softkeys for XML Applications ............................................................257
XML Softkey for Special Characters in XML Applications ................................................257
Playing a WAV File On Your Phone .....................................................................................258
Using the Keypad During Active XML Applications ..........................................................258
Key Redirection ....................................................................................................................259
XML Applications and Off-Hook Interaction ......................................................................260
XML Override for a Locked Phone ......................................................................................260
RTP Recording and Simultaneous Playing ...........................................................................260
“Hold” Feature Enhancement (for Broadsoft Servers) .........................................................261
Authentication Support for HTTP/HTTPS Download Methods
Used with Broadsoft Client Management System (CMS) ....................................................261
Diverting Calls from Your Phone .........................................................................................262
Display of Call Destination Information ..............................................................................263
Troubleshooting Solutions ........................................................................................................264
Limited Warranty .....................................................................................................................269
Appendix A - Time Zone Codes .............................................................................................. A-1
Index ................................................................................................................................... Index-1
ix
About this Guide
This guide explains how to use the basic features of your new 9480i CT phone. Not all features
listed are available by default. Contact your system or network administrator to find out which
features and services are available to you on your system.
Your System Administrator has the ability to customize some features on this phone. For
information on more advanced settings and configurations, administrators should refer to the
Aastra SIP IP Phone Administrator Guide.
Documentation
•
Aastra 9480i CT SIP IP Phone Installation Guide – Installation and set-up instructions,
general features and functions, and basic options list customization. This Installation Guide is
included with the telephone.
•
Aastra 9480i CT SIP IP Phone User Guide – Describes the most commonly used features and
functions for an end user.
•
Aastra SIP IP Phone Administrator Guide – Describes how to set the 9480i CT phone up on
the network and contains advanced configuration instructions for the 9480i CT. This guide has
instructions that are at a user level.
About this Guide
Model 9480i CT IP Phone User Guide
1
Introduction
Introduction
This 9480i CT IP telephone has all the features of a regular business phone, allowing you to
make and receive calls, transfer, conference and more. The 9480i CT IP telephone provides
communications over an IP Network using the SIP IP telephony protocol.
Phone Features
•
5 line graphical LCD screen (3.5" x 2.25" backlit display)
•
6 multi-functional, state-based softkeys (up to 20 programmable functions)
•
Press-and-hold speeddial key configuration feature
•
4 call appearance lines with LEDs
•
Supports up to 9 call lines
•
Full-duplex speakerphone for handsfree calls
•
Headset mode support (via handset jack)
•
Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with your computer.
•
Inline power support (based on 802.3af standard) which eliminates power adapters.
•
AC power adapter (included)
•
Enhanced busy lamp fields*
•
Set paging*
* Availability of feature dependant on your phone system or service provider.
Cordless Handset Features
2
•
5 line backlit display screen
•
2 multi-functional softkeys
•
Programmable function key supports up to 14 functions
•
Vibration Alerter
•
Headset Jack
•
Desk charging stand
Model 9480i CT IP Phone User Guide
Requirements
The 9480i CT IP Phone requires the following environment:
•
SIP-based IP PBX system or network installed and running with a SIP account created for the
9480i CT phone.
•
Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext
Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer
(SSL) (HTTPS).
•
Ethernet/Fast Ethernet LAN (10/100 Mb)
•
Category 5/5e straight through cabling
•
Power source
— For Ethernet networks that supply in-line power to the phone (IEEE 802.3af):
— For power, use the Ethernet cable (supplied) to connect from the phone directly to the
network for power. (No 48v AC power adapter required.)
— For Ethernet networks that DO NOT supply power to the phone:
— For power, use the 48V AC Power Adapter (included) to connect from the DC power
port on the phone to a power source.
or
— (optional) - For power, use a Power over Ethernet (PoE) power injector or a PoE
switch. A PoE power injector is available as an optional accessory from Aastra
Telecom. Contact your Administrator for more information.
Installation and Setup
If your System Administrator has not already setup your 9480i CT phone, please refer to the
Aastra 9480i CT Installation Guide for basic installation and physical setup information. For more
advanced administration and configuration information, System Administrators should refer to the
Aastra SIP IP Phone Administrator Guide.
Introduction
Model 9480i CT IP Phone User Guide
3
Getting Started
Getting Started
The 9480i CT must be set up and be configured prior to its first use. This section describes
phone behavior and start up screens you may see when the phone is first plugged in, or when it is
restarted.
Hold
Red
ia
l
Go
od
b ye
Op
tion
s
948
0i
Xfe
r
Co
n
f
Ico
m
Serv
ice
s
Plugging in and Starting the Phone
The 9480i CT automatically begins the start up sequence as soon as it is connected. The phone
goes through this process the first time you plug in your phone and every time you restart your
phone.
The phone displays the following startup screens.
Checking for
Firmware.....
4
Model 9480i CT IP Phone User Guide
DHCP: waiting
for IP...
The 9480i CT phone then checks settings and looks for new configuration and firmware updates
for the phone from a server. If a new update is found, the phone displays the message “Updating
Configuration”. This may take a few moments while the phone downloads the latest updates.
Updating
configuration.....
Checking for firmware...
Do not unplug the phone!
Note: New updates to your phone can be automatically scheduled from the server.
This is set up on the phone system by your System Administrator and should be
scheduled during non-business hours or slow call periods.
Important! Do not unplug or remove power to the phone while it is checking or
installing firmware and configuration information.
Getting Started
Model 9480i CT IP Phone User Guide
5
Getting Started
If language packs were loaded to your phone by your System Administrator, the following
screen displays during startup.
Downloading
Language Packs
When the configuration update is complete, the phone displays the following screens and then
displays the Idle screen.
DSP
Network
Done
SIP
L1
John Smith
Sat Jan 1 12:18am
Services
Dir
Callers
Icom
Idle Screen
6
Model 9480i CT IP Phone User Guide
Network Connected/Network Disconnected
If your phone is successful when connecting to the network the following screen displays before
changing to the Idle screen.
John Smith
L1
Network Connected
Sat Jan 1 12:18am
Services
Dir
Callers
Icom
If your phone did not successfully connect to the network, the "Network Disconnected" prompt
appears on the display and the telephone status light turns on.
John Smith
L1
Network Disconnected
Sat Jan 1 12:18am
Services
Dir
Callers
Icom
Check that the cables are tightly connected to the phone and to the wall jack. The phone should
automatically detect when it is reconnected and displays the "Network Connected" prompt for a
few seconds. However, if changes have been made to your phone’s network settings, you may
need to restart your phone.
For more information about connecting your phone, see the Aastra 9480i CT IP Phone
Installation Guide, the section “Connecting to the Network and to Power.”
Getting Started
Check with your system or network administrator for assistance.
Note: If the phone displays "No Service" you can still use the phone but it is not
registered with the Registrar. For more information about registering your phone, see
your System Administrator.
Model 9480i CT IP Phone User Guide
7
Getting Started
Idle Screen
When the phone has successfully updated the configuration and connected to the network, the
phone displays the Idle State screen. The idle screen is shown whenever your phone is not in
use.
L1
John Smith
Sat Jan 1 12:18am
Services
Dir
Callers
Icom
Note: Your System Administrator sets up your SIP screen name, line number, and
any other administrative features required. If your name does not display on the
screen, contact your System Administrator.
The Idle State screen lists your name (SIP screen name) and day, date, and time. In the above
screen, the "L1" indicates John Smith is configured on Line 1.
By default, the softkeys 1 through 4 are configured for Services, Directory, Callers List, and
Intercom, respectively. You can also press the Services and Intercom hard keys to access those
functions. You can configure the 6 softkeys with up to 20 functions as required.
9480i
Hold
Redial
Goodbye
Softkeys
Options
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PQRS 8 TUV
9 WXYZ
*
0
#
Intercom
hard key
Xfer
Icom
Conf
L1
8
Services
L2
L3
L4
Services
hard key
Model 9480i CT IP Phone User Guide
Reference
For more information about configuring the softkeys, see “Softkeys” on page 61.
For more information about using the Services, Directory, Callers List, Intercom, Dial,
Conference, and Transfer keys, see the following sections:
•
“Making Calls” on page 134.
•
“Handling Calls” on page 143.
•
“Managing Calls” on page 154.
Idle Screen With Softkeys Configured
If you or your administrator have configured softkey functions on your phone, the labels for those
functions display on the screen. For example, in the following illustration, "Home" was configured
as a speeddial key on the first softkey and "Do Not Disturb" (DND) was configured on the fifth
softkey..
John Smith
L1
Speeddial Softkey
Sat Jan 1 12:18am
Home
DND
More
"Do Not Disturb"
Softkey
More Softkey
Idle Screen (First Screen)
If you have additional functions configured on the softkeys that do not display on the main idle
screen, a "More" displays on the screen. Pressing the More softkey toggles between the first
screen and a second screen of softkeys configured on your phone.
Getting Started
Additional
Speeddial Softkeys
John Smith
L1
Sat Jan 1 12:18am
HR
Support
More
More Screen (Second screen)
Model 9480i CT IP Phone User Guide
9
Getting Started
Idle Screen with Voicemail Messages
The envelope icon
displays on the Idle State screen only if you have new messages waiting.
The number next to the envelope indicates how many new messages you have.
1
John Smith
L1
Sat Jan 1 12:18am
Voicemail Icon
Services
Dir
Callers
Icom
Idle Screen
To access your voicemail messages, use the star codes for your system if a voicemail softkey has
not been configured on your phone. For more information on your system’s star codes, please
refer to the documentation for the voicemail system you are using.
Screen Display After Picking Up the Handset
When you pickup the handset, the screen displays as follows:
L1
John Smith
>
Dial
Conf
Xfer
More
This screen displays the following keys located on the bottom left of the screen:
•
Dial
•
Conf (Conference)
•
Xfer (Transfer)
A More softkey also displays at the bottom right of the screen if you have configured softkeys
other than the default softkeys.
10
Model 9480i CT IP Phone User Guide
For example, if you configure a softkey for speeddialing to Home, and then you pickup the
handset, the screen displays the Dial, Conf, and Xfer default softkeys with a More softkey. You
can press the More softkey to toggle between the first and second screens to display all configured
softkeys. See illustrations below.
L1
John Smith
Sat Jan 1 12:18am
Services
Icom
Directory
Callers
Idle Screen
L1
John Smith
>
Dial
Conf
Xfer
L1
John Smith
>
Home
More
More
After Handset Pickup After Pressing "More"
Note: The 6 softkeys are state-based configurable softkeys and allow you to
configure up to 20 functions.
Getting Started
Model 9480i CT IP Phone User Guide
11
IP Phone Keys and Key Descriptions
IP Phone Keys and Key Descriptions
The following sections describe the various 9480i CT phone key functions, and how they help
you make and manage your calls and caller information.
9480i
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PQRS 8 TUV
9 WXYZ
*
0
#
Xfer
Icom
Conf
L1
Services
L2
L3
L4
Key Descriptions
The following table identifies the keys on the key panel of your 9480i CT IP phone that you can
use for handling calls.
Keys
Key Description
Goodbye
Options
Hold
Redial
Goodbye key - Ends an active call. The Goodbye key also exits an open list,
such as the Options List, without saving changes.
Options key - Accesses options to customize your phone. Your System
Administrator may have already customized some of your settings. Check
with your System Administrator before changing the administrator-only
options.
Hold key - Places an active call on hold. To retrieve a held call, press the call
appearance button beside the light that is flashing.
Redial key - Redials up to 100 previously dialed numbers. Pressing the
Redial key twice simultaneously redials the last dialed number.
Volume control key - Adjusts the volume for the handset, headset, ringer,
and handsfree speaker.
12
Model 9480i CT IP Phone User Guide
Keys
Key Description
Line/Call Appearance key - Connects you to a line or call. The Aastra 9480i
CT IP phone supports up to 4 line keys.
L1
L2
L3
L4
Handsfree key - Activates Handsfree for making and receiving calls without
lifting the handset. When the audio mode option is set, this key is used to
switch between a headset and the handsfree speakerphone.
Mute key - Mutes the microphone so that your caller cannot hear you (the
light indicator flashes when the microphone is on mute).
IP Phone Keys and Key Descriptions
Navigation keys - Pressing the UP and DOWN arrow keys lets you view
different status and text messages on the LCD display (if there is more than 1
line of status/text messages). These buttons also let you scroll through menu
selections, such as the Options List.
Pressing the LEFT and RIGHT arrow keys lets you view the different line/call
appearances. While in the Options List, these keys allow you to exit or enter
the current option. When you are editing entries on the display, pressing the
LEFT arrow key erases the character on the left; pressing the RIGHT arrow
key sets the option.
Note: At the idle screen, you can press the UP arrow key to enter the
Directory List. You can press the DOWN arrow key to enter the Callers List.
Softkeys - 6 state-based softkeys on the 9480i CT IP Phone. (up to 20
programmable functions)
The following softkeys display when you pick up the handset:
DIAL - After entering a phone number from the keypad, you can press the
Dial softkey to immediately dial the number.
CONF - Begins a conference with the active call. You can also use the
Conference hard key for this function.
XFER - Transfers the active call to another number. You can also use the
Transfer hard key for this function.
Note: For more information about programming the softkeys to perform
specific functions, see the “Softkeys” on page 61.
Model 9480i CT IP Phone User Guide
13
IP Phone Keys and Key Descriptions
Reference
For keys and key descriptions on the 9480i CT cordless handset, see “Cordless Handset” on
page 194.
14
Model 9480i CT IP Phone User Guide
Methods for Customizing Your Phone
There are two ways to customize specific options on your phone:
Options
•
Using the Options
key on the IP Phone
•
Using the Aastra Web UI in an Internet browser window from your PC.
Phone Options via the IP Phone UI
You can customize your phone by pressing the Options
Options
key and accessing the IP Phone UI.
These options allow you to customize the following phone settings.
1
Option
Methods for Customizing Your Phone
Option
Number
Call Forward
1. Cfwd Number
2. Cfwd Mode
3. No. Rings
Note: The menus that display for Call
Forward are dependant on the Call Forward
Mode set on the phone. Default is "Account"
mode.
2
Preferences
1. Tones
Ring Tone
Tone Set
2. Contrast Level
3. Speeddial Edit
4. Live Dialpad
5. Set Audio
Audio Mode
Headset Mic Vol
6. Time and Date
Time Zone
Daylight Savings
Time Format
Date Format
Time Server
Time Server 1
Time Server 2
Time Server 3
Set Time
Set Date
7. Language
Screen Language
Input Language
8. Handset Pairing
Model 9480i CT IP Phone User Guide
15
Methods for Customizing Your Phone
3
Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
5. Error Messages
4
User Password
5
Administrator Menu
(Password Protected)
6
Restart Phone
7
Phone Lock
Note: *The "Administrator Menu" options are Administrator level functions only,
and are not accessible by the user. These options should only be set up and changed
by your System Administrator.
Simplified Options Menu
Your System Administrator may configure a simplified options menu for your phone. The
following table indicates the options that may appear on your phone if the simplified options
menu is applied.
Option
Number
1
Option
Call Forward
1. Cfwd Number
2. Cfwd Mode
3. No. Rings
Note: The menus that display for Call
Forward are dependant on the Call Forward
Mode set on the phone. Default is "Account"
mode.
16
2
Preferences
1. Tones
Ring Tone
Tone Set
2. Contrast Level
3. Live Dialpad
4. Set Audio
Audio Mode
Headset Mic Vol
5. Handset Pairing
3
Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
5. Error Messages
4
Phone Lock
Model 9480i CT IP Phone User Guide
Using the IP Phone UI
IP Phone UI
1. Press the Options key
Options
on the phone to enter the Options List.
2. To go to an Option, use 5 and 2to scroll through the list, or press the number corresponding
to the Option.
3. Press the Show softkey, the 4 button, or press the digit number of the corresponding option to
select an option.
4. Use the softkeys that display for each option to change a selected option.
5. Press the Done button to save the change.
6. Press the
changes.
Options
button, the3 button, or the
Goodbye
button at any time to exit without saving
For more information about customizing your phone using the available options from the IP Phone
UI, see the section “Customizing Your Phone” on page 27.
For more information about administrator options, contact your System Administrator.
Model 9480i CT IP Phone User Guide
17
Methods for Customizing Your Phone
References
Methods for Customizing Your Phone
Phone Options via the Aastra Web UI
In addition to the IP Phone UI options, you can also customize additional options on the IP
Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you
need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your
Phone’s IP Address” on page 23.
Using the Aastra Web UI
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into the address field and
press <Enter>. The following logon screen displays.
2. At the prompt, enter your username and password and click
.
Note: For a user, the default user name is “user” (not case sensitive) and the
password field is left blank.
18
Model 9480i CT IP Phone User Guide
The Network Status window displays for the IP phone you are accessing.
Methods for Customizing Your Phone
3. You can logout of the Aastra Web UI at any time by clicking Log Off.
Model 9480i CT IP Phone User Guide
19
Methods for Customizing Your Phone
The following categories display in the side menu of the Aastra Web UI: Status, Operation,
Basic Settings.
Headings
Descriptions
Status
The Status section displays the network status and the MAC address of the IP phone. It
also displays hardware and firmware information about the IP phone, and information about
the SIP account(s) currently configured on the phone. The information in the Network
Status window is read-only.
Operation
User Password - Allows you to change user password.
Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to
prevent any changes to the phone and to prevent use of the phone, and reset the user
password.
Keypad Speeddial - Allows you to assign a speeddial number to a specific digit on the
phone’s keypad for speeddialing purposes.
Softkeys and XML - Allows you to configure up to 6 softkeys with functions identified in the
list below. You can configure up 20 functions on the softkeys.
Available Functions for Softkeys
•
none
•
pickup
•
line
•
Last Call Return (lcr)
•
speeddial
•
Call Forward
•
do not disturb (DND)
•
BLF/Xfer
•
Busy Lamp Field
(BLF)
•
Speeddial/Xfer
•
BLF List
•
Directory
•
Auto Call Distribution
(ACD)
•
Callers List
•
Directed Call Pickup
•
Intercom
•
Extensible Markup
Language (XML)
•
Services
•
flash
•
Phone Lock
•
sprecode
•
Paging
•
park
•
Empty
Handset Keys - Allows you to configure up to 15 feature keys on the cordless handset with
specific functions. For functions available for the cordless handset see “Feature Keys on
the Handset” on page 202.
Directory - Allows you to copy the Callers List and Directory List from your IP phone to
your PC.
Reset - Allows you to restart the IP phone when required.
20
Model 9480i CT IP Phone User Guide
Descriptions
Basic
Settings
Preferences - Allows you to enable/disable the following:
• Park Call
• Pickup Parked Call
• Suppress DTMF Playback
• Display DTMF Digits
• Call Waiting
• Play Call Waiting Tone
• Stuttered Dial Tone
• XML Beep Support
• Status Scroll Delay (seconds)
• Incoming Call Interrupts Dialing
• Switch UI Focus to Ringing Line
• Preferred Line
• Preferred Line Timeout (seconds)
• Goodbye Key Cancels Incoming Call
• UPnP Mapping Lines
• Message Waiting Indicator Line
• DND Key Mode
• Call Forward Key Mode
• Use LLDP ELIN
Methods for Customizing Your Phone
Headings
This category also allows you to configure:
•
•
•
•
•
•
incoming Intercom call settings
group paging RTP settings
ring tones (global and per-line basis)
ring tone sets
time and date settings
Webpage language and input language
Account Configuration - Allows you to configure “do not disturb” (DND) and “call
forwarding” (CFWD) by account. You can have multiple accounts on the 9480i CT.
Model 9480i CT IP Phone User Guide
21
Phone Status
Phone Status
You can view the status of your phone using the IP Phone UI or the Aastra Web UI.
Phone Status via IP Phone UI
The "Phone Status" option on the IP phone displays the status of your phone to the LCD
display.
This option allows you to view your phone’s:
•
Network status including your phone’s IP and MAC address
•
Local Area Network (LAN) port information
•
PC Port information (if PC link exists)
•
Firmware version
•
Error messages from last reboot or startup
Use the following procedure to view the status of your phone using the IP Phone UI.
IP Phone UI
1. Press
Options
on the phone to enter the Options List.
2. Select Phone Status.
3. Select the option you want to view:
•
IP&MAC Address
•
LAN Port
•
PC Port
•
Firmware Info
•
Error Messages
The option you select displays to the LCD. Use the 5 and 2 keys to scroll the through the
LCD display.
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Model 9480i CT IP Phone User Guide
Finding Your Phone’s IP Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP
address of the phone in the browser to open the Aastra Web UI. Use the following procedure to
find your phone’s IP address.
IP Phone UI
1. Press
Options
to enter the Options List.
2. Scroll to Phone Status and press Select.
Options List
1. Call Forward
2. Preferences
3. Phone Status
4. User Password
- Select
Done -
3. Scroll to IP&MAC Addresses and press Select.
Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
5. Error Messages
- Select
Done -
The IP address of your 9480i CT IP phone displays in the "IP Address" field.
IP&MAC Addresses
IP Address:
192.168.0.100
MAC Address:
00-44-7D-18-03-26
Phone Status
Done -
Model 9480i CT IP Phone User Guide
23
Phone Status
Phone Status via the Aastra Web UI
Use the following procedure to view the phone status via the Aastra Web UI.
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into the address field and
press <Enter>.
2. In the Username/Password window, enter your username and password and click
.
Note: For a user, the default user name is “user” and the password field is left
blank.
The Network Status window displays for the IP phone you are accessing.
This Network Status window is view only. It displays the Network Status of your phone which
includes the following:
24
•
Link State, Negotiation, Speed, and Duplex setting for the LAN and PC ports
•
MAC Address
•
Hardware Information
•
Firmware Information
•
SIP Account status
Model 9480i CT IP Phone User Guide
SIP Account Status
The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the
Aastra Web UI.
The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status
displayed.
SIP Account Status
Phone Status
Model 9480i CT IP Phone User Guide
25
Phone Status
The following table describes the status conditions that can display for the account.
Status
Condition
Description
Registered
Displays this status on accounts that HAVE been registered with the SIP proxy server.
Example:
Line
1
SIP Account
9057604603@anasipproxy.aastra.com:5060
Status
Registered
Backup
Registrar
Used?
Yes
where
Account Number is “1”
SIP Account is “9057604603@anasipproxy.aastra.com” on port “5060”
Status is “Registered”
Backup registrar is used (“Yes”)
SIP Error
Number
Displays on accounts when registration fails with the SIP proxy server.
Example:
Line
4
SIP Account
9057604601@anasipproxy.aastra.com:5060
Status
401
Backup
Registrar
Used?
No
where
Account Number is “4”
SIP Account is “9057604601@anasipproxy.aastra.com” on port “5060”
Status is “401” - Unregistered if SIP registration fails.
Backup registrar is used (“No”)
26
Model 9480i CT IP Phone User Guide
Customizing Your Phone
The following paragraphs describe the options available from either the IP Phone UI, the Aastra
Web UI, or both, and provide procedures applicable to the option.
Ring Tones and Tone Sets
You can configure ring tones and ring tone sets on the IP phone.
Ring Tones
There are several distinct ring tones a user can select from to set on the IP phones. You can enable/
disable these ring tones on a global or per-line basis.
The following table identifies the valid settings and default values for each type of configuration
method.
Ring Tones Table
Valid Values
Default Value
IP Phone UI
Global
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent
Global Setting:
Tone 1
Aastra Web UI
Global:
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent
Global Setting:
Tone 1
Lines 1 to 9
Per-Line Setting:
Global
Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Silent
Per-Line Setting:
Global
Model 9480i CT IP Phone User Guide
Customizing Your Phone
Configuration Method
27
Customizing Your Phone
Ring Tone Sets
In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring
tone sets consist of tones customized for a specific country. The ring tone sets you can configure
on the IP phones are:
•
United States (US) (Default - also used in Canada)
•
Mexico
•
Brazil
•
United Kingdom (UK)
•
Italy
•
Germany
•
France
•
Europe (generic tones)
•
Australia
When you configure the country's tone set, the country-specific tone is heard on the phone for
the following:
•
dial tone
•
secondary dial tone
•
ring tone
•
busy tone
•
congestion tones
•
call waiting tone
•
ring cadence pattern
You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI.
Configuring Ring Tones and Tone Sets
IP Phone UI
Use the following procedures to configure ring tones and tone sets on the IP phone.
Global configuration only
1. Press
Options
on the phone to enter the Options List.
2. Select Preferences.
3. Select Tones.
4. Select Ring Tone.
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Model 9480i CT IP Phone User Guide
5. Select the type of ring tone (Tone 1 through Tone 5, or Silent).
6. Press Done.
7. Select Tone Set.
8. Select the country for which you want to apply the tone set. Valid values are
Australia, Europe, France, Germany, Italy, UK, Mexico, Brazil, and US. Default is US.
9. Press Done.
The ring tone and tone set you select is immediately applied to the IP phone.
Aastra Web UI
1. Click Basic Settings->Preferences->Ring Tones.
2. In the "Ring Tones" section, select a country from the "Tone Set" field.
Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, Brazil, and US.
Default is US.
3. Select a value from the "Global Ring Tone" field.
Note: See the Ring Tones Table on page 27 for valid values.
For per-line configuration:
4. In the "Ring Tone" section, select a line for which you want to set ring tone.
5. Select a value from the "LineN" field.
Note: See the Ring Tones Table on page 27 for valid values.
6. Click
to save your settings.
Model 9480i CT IP Phone User Guide
29
Customizing Your Phone
For global configuration:
Customizing Your Phone
Contrast Level
The "Contrast Level" option on the IP phone allows you to set the amount of light that
illuminates the LCD display. Use this option to set the preference of contrast level.
You can set the contrast level using the IP Phone UI only.
Setting Contrast Level
IP Phone UI
1. Press
Options
on the phone to enter the Options List.
2. Select Preferences.
3. Select Display.
4. Select Contrast Level.
Display
1. Contrast Level
2. Backlight
- Select
Done -
5. Use the 3 and 4 navigation buttons to increase or decrease the intensity of contrast
lighting on the LCD.
Contrast Level
Contrast Level:
Cancel Done -
6. Press Done to save your selection.
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Model 9480i CT IP Phone User Guide
Backlight
The "Backlight" option on the IP phone allows you to set the backlight status on the LCD display
to the following:
•
Off - Backlight is always OFF.
•
Auto (Default)- Automatically turns ON the backlight when the phone is in use, and then
automatically turns OFF the backlight when the phone is idle after a specified length of time.
Auto backlighting sets the phone to turn off the backlighting after a period of inactivity; the idle
period is user definable under the Advanced softkey when you select the Auto mode. In Auto
mode, the backlight turns on with a key press or state change on the phone.
Setting the Backlight
IP Phone UI
1. Press
Options
on the phone to enter the Options List.
2. Select Preferences.
3. Select Display.
4. Select Backlight.
Display
1. Contrast Level
2. Backlight
Done -
5. Use the 5 and 2 navigation buttons to select the Backlight status for your phone. Default is
"Auto". Available options are:
•
Off
•
Auto (Default)
6. If you selected "Off", press Done to save your setting.
Backlight
Off
Auto
Cancel Done -
Model 9480i CT IP Phone User Guide
31
Customizing Your Phone
- Select
Customizing Your Phone
7. If you selected "Auto", press the Advanced softkey.
Backlight
Off
Auto
Advanced Cancel Done -
8. Using the keypad, enter the amount of seconds you want the phone to stay backlit when the
phone is idle. Valid values are 1 to 120 seconds (2 minutes). Default is 10 seconds. When
this period of time is reached, the phone turns OFF the backlight. Use the "Backspace" and/
or "Clear" softkeys to delete entries if required.
Backlight On Time
10 seconds
- Backspace
- Clear
Cancel Done -
9. Press Done to save your setting.
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Model 9480i CT IP Phone User Guide
Live Dialpad*
The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live
dial pad ON, the 9480i CT IP phone automatically dials out and turns ON Handsfree mode as soon
as a dial pad key or softkey is pressed. With live dial pad OFF, if you dial a number while the
phone is on-hook, lifting the receiver or pressing the
initiates a call to that number.
*Availability of feature dependant on your phone system or service provider.
You can enable/disable the live dialpad using the IP Phone UI only.
Enabling/Disabling Live Dialpad
IP Phone UI
1. Press
Options
on the phone to enter the Options List.
2. Select Preferences.
3. Select Live Dialpad.
Live Dialpad
Live Dialpad is
OFF
- Change
Customizing Your Phone
Cancel Done -
4. Use the Change softkey to turn the live dialpad ON or OFF.
5. Press Done to save your setting.
Model 9480i CT IP Phone User Guide
33
Customizing Your Phone
Set Audio
The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It
also allows you to set the volume level of the headset microphone.
You can set Audio on your IP phone using the IP Phone UI only.
Audio Mode
The 9480i CT allows you to use a handset, a headset, or handsfree mode to handle incoming and
outgoing calls. The audio mode option provides different combinations of these three methods to
provide maximum flexibility in handling calls. There are four audio mode options you can set:
34
Audio Mode Option
Description
Speaker
This is the default setting. Calls can be made or received using the
handset or handsfree speakerphone. In handset audio mode, pressing
the
button on the phone switches to handsfree speakerphone.
In Speaker audio mode, lift the handset to switch to the handset.
Headset
Choose this setting if you want to make or receive all calls using a
handset or headset. Calls can be switched from the handset to
headset by pressing the
button on the phone. To switch from the
headset to the handset, lift the handset.
Speaker/Headset
Incoming calls are sent to the handsfree speakerphone first when the
button is pressed. By pressing the button again, you can switch
back and forth between the handsfree speakerphone and the headset.
At anytime, lifting the handset switches back to the handset from either
the handsfree speakerphone or the headset.
Headset/Speaker
Incoming calls are sent to the headset first when the
button is
pressed. By pressing the button again, you can switch back and forth
between the headset and the handsfree speakerphone. At anytime,
lifting the handset switches back to the handset from either the
headset or the handsfree speakerphone.
Model 9480i CT IP Phone User Guide
Headset Mic Volume
The "Headset Mic Volume" option allows you to set the volume level for the headset microphone.
Setting Audio Mode and Headset Mic Volume
IP Phone UI
1. Press
Options
on the phone to enter the Options List.
2. Select Preferences.
3. Select Set Audio.
4. Select Audio Mode.
Set Audio
1. Audio Mode
2. Headset Mic Volume
- Select
Done -
5. Select the audio mode you want to use on your phone. Default is Speaker.
Valid values are:
Speaker (Default)
•
Headset
•
Speaker/Headset
•
Headset/Speaker
Customizing Your Phone
•
Audio Mode
Speaker
Headset
Speaker/Headset
Headset/Speaker
Cancel Done -
6. Press Done to save your setting.
Model 9480i CT IP Phone User Guide
35
Customizing Your Phone
7. Select Headset Mic Volume.
Set Audio
1. Audio Mode
2. Headset Mic Volume
- Select
Done -
8. Select the Low, Medium, or High volume level. Default is Medium.
Headset Mic Volume
Low
Medium
High
Cancel Done -
9. Press Done to save your selection.
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Model 9480i CT IP Phone User Guide
Time and Date
On the IP phones, you can configure the following:
•
Time and date
•
Time and date format
•
Time zone
•
Daylight savings time
•
Time Servers
Note: Only the Time and Date Formats and Time Servers can be set using the
Aastra Web UI.
Configuring Time and Date
Use the following procedures to configure the time and date settings on the IP phone.
IP Phone UI
Set Time and Time Format
Note: The time and time format you configure display on the phone’s idle screen.
Options
on the phone to enter the Options List.
Customizing Your Phone
1. Press
2. Select Preferences.
3. Select Time and Date.
4. Select Set Time.
Time and Date
1. Time Zone
2. Daylight Savings
3. Time Format
4. Date Format
5. Time Server
6. Set Time
7. Set Date
- Select
Done -
Model 9480i CT IP Phone User Guide
37
Customizing Your Phone
5. Using the keys on the keypad, enter a time to set on the IP phone. Use the
"Backspace" softkey to move back a space and delete a character. Use the "AM/PM"
softkey to specify either AM or PM for the time setting.
Set Time
Enter Time:
01:13am
- Backspace
- AM/PM
Cancel Done -
6. Press Done to save the setting.
7. Select Time Format.
8. Using the "Change" softkey, set the Time Format to either a 12 hour format or a 24 hour
format. Valid values are 12h and 24h. Default is 12h.
Time Format
Time Format:
12h
- Change
Cancel Done -
9. Press Done to save the Time Format you selected.
Set Date and Date Format
Note: The date and date format you configure display on the phone’s idle screen.
1. Select Preferences.
2. Select Time and Date.
3. Select Set Date.
Time and Date
1. Time Zone
2. Daylight Savings
3. Time Format
4. Date Format
5. Time Server
6. Set Time
7. Set Date
- Select
Done -
38
Model 9480i CT IP Phone User Guide
4. Using the keys on the keypad, enter a date to set on the IP phone. Use the
"Backspace" softkey to move back a space and delete a character.
Set Date
Enter Date (y-m-d):
2000-01-02
- Backspace
Cancel Done -
5. Press Done to save the setting.
6. Select Date Format.
7. Select a date format from the list of options. Default is Sun Jan 2. Valid values are:
Sun Jan 2 (Default)
•
2-Jan-00
•
2000 01 02
•
02/01/2000
•
02/01/00
•
02-01-00
•
01/.02/00
•
Jan 2
•
2 Jan 2000
•
Sun 2 Jan
•
2 Jan
•
02.01.2000
Date Format
Sun Jan 2
2-Jan-00
2000-01-02
02/01/2000
02/01/00
02-01-00
01/.02/00
Jan 2
2 Jan 2000
Sun 2 Jan
2 Jan
02.01.2000
Customizing Your Phone
•
Cancel Done -
8. Press Done to save the Date Format.
Model 9480i CT IP Phone User Guide
39
Customizing Your Phone
Set Time Zone
1. Select Preferences.
2. Select Time and Date.
3. Select Time Zone.
Time and Date
1. Time Zone
2. Daylight Savings
3. Time Format
4. Date Format
5. Time Server
6. Set Time
7. Set Date
- Select
Done -
A list of Time Zones display for different areas of the world.
4. Select a Time Zone that applies to your area.
The default Time Zone is US-Eastern.
Time Zone
US-Aleutain
US-Central
US-Eastern
US-Hawaii
United States
Cancel Done -
Note: For a list of the Time Zones values available on the IP Phone, see
‘Appendix A - Time Zone Codes.”.
5. Press Done to save the Time Zone setting.
Daylight Savings Time
1. Select Preferences.
2. Select Daylight Savings.
Time and Date
1. Time Zone
2. Daylight Savings
3. Time Format
4. Date Format
5. Time Server
6. Set Time
7. Set Date
- Select
Done -
40
Model 9480i CT IP Phone User Guide
3. Select a Daylight Savings time from the list of options.
Default is Automatic. Valid values are:
•
OFF
•
30 min summertime
•
1h summertime
•
Automatic (Default)
Daylight Savings
Off
30 min summertime
1h
summertime
Automatic
Cancel Done -
4. Press Done to save the Daylight Savings value you selected.
Set Time Servers
With a valid time server enabled your IP phone will synchronize the time displayed with the
specified configuration server. The phone will use the time from Time Server 1 unless it is not
configured or unavailable, in which case it will move on to Time Server 2, and if neccessary Time
Server 3.
1. Select Preferences.
Customizing Your Phone
2. Select Time and Date.
3. Select Time Server.
Time and Date
1. Time Zone
2. Daylight Savings
3. Time Format
4. Date Format
5. Time Server
6. Set Time
7. Set Date
- Select
Done -
4. Select from Time Server 1, Time Server 2, or Time Server 3.
Model 9480i CT IP Phone User Guide
41
Customizing Your Phone
5. Enable the time server if required using the "Enable" key.
Time Server 1
Time Server Address:
Network Time Disabled
- 123
Enable Cancel Done -
Note: The default for Time Servers is Enabled.
6. Using the keys on the keypad, enter an IP address or domain name for the time server.
Use the "Backspace" key to move back a space and delete a character. Use the "Dot"
softkey to enter dots within the IP address or domain name. Use the "123" softkey to toggle
between entering numbers and entering letters.
Time Server 1
Time Server Address:
0.0.0.0
- Backspace
- Dot “ . ”
- 123
Disable Cancel Done -
7. Press Done to save the time server setting.
Aastra Web UI
1. Click Basic Settings->Preferences->Time and Date Setting.
2. In the “Time Format” field, select the time format you want to use on your phone. Valid
values are:
42
Model 9480i CT IP Phone User Guide
•
12h (12 hour format) (default)
•
24h (24 hour format)
Note: The time and time format you configure display on the phone’s idle screen.
3. In the “Date Format” field, select the date format you want to use on your phone. Default is
WWW MMM DD. Valid values are:
•
WWW MMM DD (default)
•
DD-MMM-YY
•
YYYY-MM-DD
•
DD/MM/YYYY
•
DD/MM/YY
•
DD-MM-YY
•
MM/DD/YY
•
MMM DD
•
DD MMM YYYY
•
WWW DD MMM
•
DD MMM
•
DD.MM.YYYY
Note: The date and date format you configure display on the phone’s idle screen.
5. In the “Time Server 1”, “Time Server 2”, and “Time Server 3” fields, enter IP addresses or
qualified domain names for the primary, secondary, and tertiary time servers.
Note: Time Servers can only be entered if NTP Time Servers is enabled.
6. Click
to save your settings.
Model 9480i CT IP Phone User Guide
43
Customizing Your Phone
4. In the “NTP Time Servers” field, enable by checking the checkbox or disable by unchecking
the box (default is enabled).
Customizing Your Phone
Language
The IP phones support several different languages. You can have the IP Phone UI and the Aastra
Web UI display in a specific language as required. When you set the language to use, all of the
display screens (menus, services, options, configuration parameters, etc.) display in that
language. The IP phones support the following languages:
•
•
•
•
•
•
•
•
English (default)
French (Canadian)
French (European)
Spanish (Mexican)
Spanish (European)
German
Italian
Portuguese
Specifying the Language to Use
Once the language pack(s) are available on your phone from your System Administrator, you
can specify which language to use on the phone and/or the Aastra Web UI.
Note: All languages may not be available for selection. The available languages are
dependant on the language packs currently loaded to the IP phone.
IP Phone UI
Use the following procedure to specify which language to use for the IP Phone UI.
1. Press
Options
on the phone to enter the Options List.
2. Select Preferences.
3. Select Language.
4. Select Screen Language.
The current language setting displays on the IP Phone.
5. To change the language setting, use the 5 and 2 keys to scroll through the langugses. Valid
values are:
44
•
•
•
•
•
English (default)
Français (French)
Español (Spanish)
Deutsch (German)
Italiano (Italian)
•
Português (Portguese)
Model 9480i CT IP Phone User Guide
Note: All languages may not be available for selection. The available languages are
dependant on the language packs currently loaded to the IP phone. English is the
default language and cannot be changed or removed. For more information about
loading language packs, see your System Administrator.
6. Press Done to set the language on the phone.
The change is dynamic. When you exit the Options Menu, the phone displays all menu items
in the language you selected.
Aastra Web UI
Note: You must have the language pack(s) already loaded to your phone in order to
use them. For more information about loading language packs, see your System
Administrator.
1. Click Basic Settings->Preferences->Language Settings.
•
English (default)
•
Français (French)
•
Español (Spanish)
•
Deutsch (German)
•
Italiano (Italian)
•
Português (Portguese)
Note: All languages may not be available for selection. The available languages are
dependant on the language packs currently loaded to the IP phone by your System
Administrator. English is the default language and cannot be changed or removed.
3. Click
to save your settings. The change is dynamic. The Aastra Web UI displays all
screens in the language you selected.
Model 9480i CT IP Phone User Guide
45
Customizing Your Phone
2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP
phone supports the following languages:
Customizing Your Phone
Language Input
The 9480i CT supports text and character inputs in various languages (English, German, French,
Spanish, and Italian). Inputting textual or character information into the IP Phone UI can be done
using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI
or the IP Phone UI. You can then use text and characters in a specific language when performing
inputs on the phone.
The following tables identify the language characters that you can use to enter text and
characters on the 9480i CT.
Keypad Input Alphabet Tables
English
Key
Uppercase Characters
Lowercase Characters
0
0
0
1
1.:;=_,-'&()
1.:;=_,-'&()
2
ABC2
abc2
3
DEF3
def3
4
GHI4
ghi4
5
JKL5
jkl5
6
MNO6
mno6
7
PQRS7
pqrs7
8
TUV8
tuv8
9
WXYZ9
wxyz9
*
* <SPACE>
* <SPACE>
#
#/\@
#/\@
Key
Uppercase Characters
Lowercase Characters
0
0
0
1
1.:;=_,-'&()
1.:;=_,-'&()
2
ABC2ÀÂÇÁÅÆ
abc2àâçáåæ
3
DEF3ÉÈÊË
def3éèêë
French
46
4
GHI4ÎÏ
ghi4îï
5
JKL5
jkl5
6
MNO6ÑÓÒÔÖ
mno6ñóòôö
7
PQRS7
pqrs7
8
TUV8ÚÙÛÜ
tuv8úùûü
9
WXYZ9
wxyz9
*
* <SPACE>
* <SPACE>
#
#/\@
#/\@
Model 9480i CT IP Phone User Guide
Spanish
Key
Uppercase Characters
Lowercase Characters
0
0
0
1
1.:;=_,-'&()
1.:;=_,-'&()
2
ABC2ÁÀÇ
abc2áàç
3
DEF3ÉÈ
def3éè
4
GHI4ÏÍ
ghi4ïí
5
JKL5
jkl5
6
MNO6ÑÓÒ
mno6ñóò
7
PQRS7
pqrs7
8
TUV8ÚÜ
tuv8úü
9
WXYZ9
wxyz9
*
* <SPACE>
* <SPACE>
#
#/\@
#/\@
Key
Uppercase Characters
Lowercase Characters
0
0
0
1
1.:;=_,-'&()
1.:;=_,-'&()
2
ABC2ÄÀ
abc2äà
3
DEF3É
def3é
4
GHI4
ghi4
5
JKL5
jkl5
6
MNO6Ö
mno6ö
7
PQRS7ß
pqrs7ß
8
TUV8Ü
tuv8ü
9
WXYZ9
wxyz9
*
* <SPACE>
* <SPACE>
#
#/\@
#/\@
German
Customizing Your Phone
Model 9480i CT IP Phone User Guide
47
Customizing Your Phone
Italian
48
Key
Uppercase Characters
Lowercase Characters
0
0
0
1
1.:;=_,-'&()
1.:;=_,-'&()
2
ABC2ÀCÇ
abc2àcç
3
DEF3ÉÈË
def3éèë
4
GHI4
ghi4
5
JKL5
jkl5
6
MNO6ÓÒ
mno6óò
7
PQRS7
pqrs7
8
TUV8Ù
tuv8ù
9
WXYZ9
wxyz9
*
* <SPACE>
* <SPACE>
#
#/\@
#/\@
Model 9480i CT IP Phone User Guide
Portguese
Key
Uppercase Characters
Lowercase Characters
0
0
0
1
1.:;=_,-'&()
1.:;=_,-'&()
2
ABC2ÁÀÂÃÇ
abc2áàâãç
3
DEF3ÉÊ
def3éê
4
GHI4Í
ghi4í
5
JKL5
jkl5
6
MNO6ÓÔÕ
mno6óôõ
7
PQRS7
pqrs7
8
TUV8ÚÜ
tuv8úü
9
WXYZ9
wxyz9
*
* <SPACE>
* <SPACE>
#
#/\@
#/\@
Configuring Language Input Using the IP Phone UI
You can configure the language you use for inputting on the phone by setting the Input Language
option. The default input language setting is English. You can change this setting using the IP
Phone UI or the Aastra Web UI.
Example
Language
1. Screen Language
2. Input Language
- Select
- Select
Done -
Language Option
Done -
Input Language Option
Input Language
1. English
2. Français
3. Español
4. Deutsch
5. Italiano
Customizing Your Phone
Preferences
1. Tones
2. Contrast Level
3. Speed Dial Edit
4. Live Dialpad
5. Set Audio
6. Time and Date
7. Language
Cancel Done -
Select an Input
Language
IP Phone UI
Use the following procedure to change the input language using the IP Phone UI.
1. Press
Options
on the phone to enter the Options List.
2. Select Preferences.
3. Select Language.
Model 9480i CT IP Phone User Guide
49
Customizing Your Phone
4. Select Input Language.
Select the language you want to use when inputting text and characters into the IP Phone UI.
Valid values are:
•
•
•
•
•
•
English (default)
Français (French)
Español (Spanish)
Deutsch (German)
Italiano (Italian)
Português (Portguese)
Note: Available input languages are dependent on the configuration enabled by
your System Administrator.
5. Press Done when you have selected an input language.
Aastra Web UI
Use the following procedure to set the input language using the Aastra Web UI.
1. Click Basic Settings->Preferences->Language Settings.
2. Select a language from the "Input Language" field. Setting this field allows you to specify
the language to use when entering text and characters in the Aastra Web UI and IP Phone UI.
Valid values are:
•
•
•
•
•
•
English (default)
Français (French)
Español (Spanish)
Deutsch (German)
Italiano (Italian)
Português (Portguese)
Note: All languages may not be available for selection. The available input
languages are dependant on the configuration enabled by your System
Administrator.
3. Click
to save your settings. The change is dynamic. The Aastra Web UI and IP
Phone UI allow you to enter text and characters in the language you selected.
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Model 9480i CT IP Phone User Guide
Latin 2 Character Set
The 9480i CT includes support for ISO 8859-2 (Latin2) of multi-national languages when
displaying and inputing in the IP Phone UI and the Aastra Web UI.
UTF-8 is also compatible with XML encoding on the IP Phones.
The following table illustrates the Latin 2 character set used on the 9480i CT IP Phone.
Customizing Your Phone
Model 9480i CT IP Phone User Guide
51
Customizing Your Phone
User Password
This category allows you to change the user password for your phone. Changing your password
ensures that only you can alter your phone settings, and helps keep your system secure. You can
change your user password using the IP Phone UI or the Aastra Web UI.
If you change the password
Then you need to:
using the IP Phone UI,
use that new password to log into
the Aastra Web UI.
using the Aastra Web UI,
use that new password when
changing the user password via the
IP Phone UI.
Note: Valid values when creating or changing a password are 0 to 4294967295
(integers only; symbols and alpha characters are not allowed). Default password is
an empty string "" (field is blank).
Setting a User Password
IP Phone UI
Note: If required, use the following keys while entering a password:
•
•
•
1. Press
Backspace softkey moves cursor back a space and deletes characters
Clear softkey clears entire field of all characters
Quit softkey cancels the password changing process without saving.
Options
on the phone to enter the Options List.
2. Select User Password and press Select.
3. At the "Current Password:" prompt, enter the current user password and press Enter.
4. At the "New Password:" prompt, enter the new user password and press Enter.
5. At the "Re-enter Password:" prompt, re-enter the new user password and press Enter.
A message, "Password Changed" displays on the screen.
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Model 9480i CT IP Phone User Guide
.
Aastra Web UI
1. Click Operation->User Password.
2. In the "Current Password" field, enter the current user password.
Note: By default, the user name is “user” (all lowercase) and the password field is
left blank.
3. In the "New Password" field, enter the new user password.
4. In the "Password Confirm" field, enter the new user password again.
5. Click
to save your changes.
Customizing Your Phone
Model 9480i CT IP Phone User Guide
53
Customizing Your Phone
Resetting a User Password
If you forget your password, you can reset it and enter a new password. The reset user password
feature resets the password to the factory default which is blank (no password).
You can reset a user password using the Aastra Web UI only.
Note: Valid values when creating or changing a password are 0 to 4294967295
(integers only; symbols and alpha characters are not allowed). Default password is
an empty string "" (field is blank).
Reset a User Password
Use the following procedure to reset a user password.
Aastra Web UI
1. Click Operation->Phone Lock.
2. In the "Reset User Password" field, click
.
The following screen displays.
3. In the "Current Password" field, leave this blank.
4. In the "New Password" field, enter a new password.
5. In the "Password Confirm" field, re-enter your new user password.
6. Click
54
to save your settings.
Model 9480i CT IP Phone User Guide
Restarting Your Phone
You may want to restart your phone to check for updates on the server. You may occasionally need
to restart your phone to set changes or updates to your phone or network settings. You may also
need to restart your phone if you have been asked to do so by your System Administrator, or
should you experience any unexpected behavior.
IP Phone UI
1. Press the
Options
button on the phone to enter the Options List.
2. Select Restart Phone.
3. When the prompt, "Are you sure you wish to restart the phone?" appears, press the Restart
softkey. If you do not wish to restart your phone, press Cancel.
Note: Your phone is out of service temporarily during the restart and downloading
process.
Aastra Web UI
1. Click Operation->Reset.
Customizing Your Phone
2. Click
.
3. Click OK at the confirmation prompt.
Model 9480i CT IP Phone User Guide
55
Customizing Your Phone
Phone Lock
You can lock your phone to prevent the phone from being used or configured. You can lock the
phone using any of the following:
•
At the path Options->Phone Lock on the IP Phone UI.
•
At the path Operations->Phone Lock on the Aastra Web UI.
•
At a configured key on the phone. For more information about configuring a Lock/Unlock
key on your phone, see “Phone Lock Key” on page 126.
In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the
following:
•
Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field
displays a screen that allows you to enter and save a new user password.
•
Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110 or all of the
above. The default emergency dial plan is 911|999|112|110.
The following procedures describe locking the phone, setting an emergency dial plan, and
resetting the user password.
Locking/Unlocking a Phone
Use the following procedures to lock an IP phone and prevent it from being used or configured.
IP Phone UI
Lock the Phone
1. Press
Options
on the phone to enter the Options List.
2. Select Phone Lock and press Select.
3. At the "Lock the phone?" prompt, press Lock.
The message "Phone is locked" displays.
Unlock the Phone
1. Press
Options
on the phone to enter the Options List.
2. At the prompt, "To unlock the phone", enter your user password and press Enter.
The phone unlocks.
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Model 9480i CT IP Phone User Guide
Aastra Web UI
1. Click Operation->Phone Lock.
Lock the Phone
2. In the "Lock the Phone?" field, click
.
The phone locks dynamically and displays the following message:
"Phone is locked".
Unlock the Phone
3. Click Operation->Phone Lock.
Model 9480i CT IP Phone User Guide
Customizing Your Phone
4. In the "Unlock the Phone?" field, click
.
The phone unlocks dynamically and displays the following message:
"Phone is unlocked".
57
Customizing Your Phone
Defining an Emergency Dial Plan
Public telephone networks in countries around the world have a single emergency telephone
number (emergency services number), that allows a caller to contact local emergency services
for assistance when required. The emergency telephone number may differ from country to
country. It is typically a three-digit number so that it can be easily remembered and dialed
quickly. Some countries have a different emergency number for each of the different emergency
services.
You can specify the digits to dial on the IP phone for contacting emergency services. Once you
specify the emergency number(s) on the phone, you can dial those numbers directly on the dial
pad when required and the phone automatically dials to those emergency services.
Note: Contact your local phone service provider for available emergency numbers
in your area.
The following table describes the default emergency numbers on the IP phones.
Emergency
Number
Description
911
A United States emergency number
999
A United Kingdom emergency number
112
An international emergency telephone number for GSM mobile phone
networks.
In all European Union countries it is also the emergency telephone
number for both mobile and fixed-line telephones.
110
A police and/or fire emergency number in Asia, Europe, Middle East, and
South America.
You can set the emergency dial plan using the Aastra Web UI.
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Model 9480i CT IP Phone User Guide
Define an Emergency Dial Plan
Use the following procedure to specify the numbers to use on your phone for dialing emergency
services in your area.
Aastra Web UI
1. Click Operation->Phone Lock.
2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to
contact emergency services. For multiple numbers, enter a “|” between each emergency
number. For example:
911|110
Default for this field is 911|999|112|110.
3. Click
to save the emergency dial plan to your phone.
Customizing Your Phone
Reference
For more advanced options you can set on your phone, see “Additional Features” on page 225.
Model 9480i CT IP Phone User Guide
59
Line Keys and Softkeys
Line Keys and Softkeys
This section describes the Multiple Line/Call Appearance Keys (L1, L2, L3, and L4) located
below the navigation keys on the phone..
9480i
Hold
Redial
Goodbye
Softkeys
Options
1
2 ABC
3 DEF
5
JKL
6 MNO
7 PQRS 8 TUV
9 WXYZ
4
GHI
*
0
#
Xfer
Icom
Conf
L1
Services
L2
L3
L4
Multiple Line/
Call Appearance
Keys
Multiple Line and Call Appearances
The 9480i CT has 4 hard line/call appearance buttons each with a corresponding status light.
These line/call appearance buttons and lights can represent physical lines, calls for your
extension or calls from a group that your extension is part of. By pressing a line/call appearance
button, you connect to the line or a call it represents. The line/call appearance light indicates the
status of that line or call. When the phone is taken off-hook, the phone automatically selects a
line for you.
Line/Call Appearance Light Behavior
Line/Call Appearance Status
Off
Idle line or no call activity
Light flashes quickly
Ringing
Light is solid
Connected
Light flashes slowly
Hold
When you have more than one call, you can use the left and right navigation buttons (3 and 4)
to scroll left and right to the different call information. Icons 3 and 4 appear if there is call
information either left, right or both sides of the current information you are viewing.
The display shows which line the call information is referring to (L1, L2, L3, L4 etc.), the Caller
ID information (name and number, if available), the call status (Connected, Ring, Hold, etc.)
and the timer specific to that call.
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Model 9480i CT IP Phone User Guide
Softkeys
Your 9480i CT has 6 multi-functional, state-based softkeys with up to 20 programmable functions.
Softkeys
(state-based)
You can use the Aastra Web UI only, to configure key functions.
The following table lists the functions you can set on the softkeys and provides a description for
each function,
Description
None
Indicates no setting for the key.
Line
Indicates the key is configured for line use.
Speeddial
Indicates the key is configured for speeddial use. You can also
configure a prefix for a speeddial number.
Do Not Disturb
Indicates the key is configured for "do not disturb" on the phone.
Busy Lamp Field (BLF)
Indicates the key is configured for Busy Lamp Field (BLF) use. User can
dial out on a BLF configured key.
(Maximum of 50 BLFs allowed on 536M Expansion Module.)
BLF List
Indicates the key is configured for BLF list use. User can dial out on a
BLF List configured key.
Auto Call Distribution (ACD)
(For Sylantro Servers)
Indicates the key is configured to allow the Sylantro server to distribute
calls from a queue to registered IP phone users (agents).
Directed Call Pickup (DCP)/
(For Sylantro Servers)
Indicates the key is configured to allow you to intercept - or pickup - a
call on a monitored extension(s).
Group Call Pickup (GCP)
XML
Indicates the key is configured to accept an XML application for
accessing customized XML services. You can also specify an XML key
URL for this option.
Flash
Indicates the key is set to generate a flash event when it is pressed on
the 9480i CT. The IP phone generates flash events only when a call is
connected and there is an active RTP stream (for example, when the
call is not on hold).
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61
Line Keys and Softkeys
Key Function
Line Keys and Softkeys
Key Function
Description
Sprecode
Indicates the key is configured to automatically activate specific
services offered by the server. For example, if the sprecode value of *82
is configured, then by pressing the Sprecode key, *82 automatically
activates a service provided by the server. Contact your System
Administrator for available services.
Park
Indicates the key is configured to park incoming calls when pressed.
Pickup
Indicates the key is configured to pick up parked calls when pressed.
Last Call Return (lcr)
Indicates the key is configured for “last call return” when pressed.
Call Forward
Indicates the key is configured as a Call Forward key. When pressed,
the IP Phone UI displays the Call Forward menus.
BLF/Xfer
Indicates the key is configured as a simplified BLF key and a transfer
key. You can use this key to perform the BLF function, or you can use it
as a transfer key to transfer calls.
Speeddial/Xfer
Indicates the key is configured as a simplified speeddial key and a
transfer key. You can use this key to perform speeddial functions, or you
can use it as a transfer key to transfer calls.
Speeddial/Conf
Indicates the key is configured as a speeddial key and a conference
key. You can use this key to speeddial from within a conference call,
and add the new call directly to the conference.
Services
Indicates the key is set to access Services, such as, Directory List,
Callers List, Voicemail, or any other XML applications set up by your
System Administrator.
Directory
Indicates the key is configured to access the Directory List.
Note: At the idle screen on the phone, you can also press the UP arrow
to enter the Directory List.
Callers List
Indicates the key is configured to access the Callers List.
Note: At the idle screen on the phone, you can also press the DOWN
arrow to enter the Callers List.
Intercom
Indicates the key is configured to be used for intercom calls.
Phone Lock
Indicates the key is configured as a phone lock key, allowing you to
press this key to lock/unlock the phone.
Paging
Indicates the key is configured as a Paging key. When pressed, the
phone can send Real Time Transport Protocol (RTP) streams from a
pre-configured multicast address without involving SIP signaling. You
can also receive RTP streams from pre-configured multicast addresses
(can specify up to 5 addresses) using the "Paging Listen Addresses" at
the path, Basic Settings->Preferences->Group Paging RTP Settings
in the Aastra Web UI. For more information about setting this parameter,
see “Group RTP Paging (receives RTP streams)” on page 249.
Empty
Indicates the key has no function assigned.
Keys can also be set up to quickly to access features such as Call Return (*69) or Voicemail.
Note: Quick access features like Call Return and Voicemail must first be configured on
your PBX in order to work on your phone. See your System Administrator for more
information.
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Model 9480i CT IP Phone User Guide
State-Based Softkey
On the 9480i CT softkeys, you can configure a specific state to display when a softkey is being
used.
Softkeys
(state-based)
The following table describes the states available to configure for the softkeys.
State
Description
idle
The phone is not being used.
connected
The current line is in an active call (or the call is on hold).
incoming
The phone is ringing.
outgoing
The user is dialing a number, or the far-end is ringing.
busy
The current line is busy because the line is in use or the line is set as “Do Not Disturb”.
The following table identifies the applicable default states for each softkey type on the IP phone.
Default States
None
All states disabled.
Line
idle, connected, incoming, outgoing, busy
Speeddial
idle, connected, incoming, outgoing, busy
DND
idle, connected, incoming, outgoing, busy
BLF
idle, connected, incoming, outgoing, busy
BLF List
idle, connected, incoming, outgoing, busy
Auto Call Distribution (ACD)
idle
Directed Call Pickup (DCP)
idle, connected, incoming, outgoing, busy
Line Keys and Softkeys
Softkey Type
Group Call Pickup (GCP)
XML
idle, connected, incoming, outgoing, busy
Flash
All states disabled.
Sprecode
connected
Park
connected
Pickup
idle, outgoing
Model 9480i CT IP Phone User Guide
63
Line Keys and Softkeys
Softkey Type
Default States
Last Call Return
idle, connected, incoming, outgoing, busy
Call Forward
idle, connected, incoming, outgoing, busy
BLF/Xfer
idle, connected, incoming, outgoing, busy
Speeddial/Xfer
idle, connected, incoming, outgoing, busy
Speeddial/Conf
idle, connected, incoming, outgoing, busy
Services
idle, connected, incoming, outgoing, busy
Directory
idle, connected, incoming, outgoing, busy
Callers List
idle, connected, incoming, outgoing, busy
Intercom
idle, connected, incoming, outgoing, busy
Phone Lock
All states disabled.
Paging
All states disabled.
Empty
idle, connected, incoming, outgoing, busy
In the Aastra Web UI, the operational states for each softkey display enabled. To disable a state,
you uncheck the box for that state.
Key Display Behavior
On the 9480i CT IP Phone, you can configure up to 20 functions on the softkeys. If you have no
softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in
the Aastra Web UI, the key functions automatically appear in the first available position on the
LCD display.
For example, if softkeys 1 through 20 are set to "None", and you set softkey 12 as the following:
Type: speeddial
Label: LAB
Value: 3456
after saving the settings, the "LAB" label actually appears in position 1 of the LCD.
A softkey function of "none" does not display on the idle screen at all.
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Model 9480i CT IP Phone User Guide
The following illustrations show the configuration of Key 12 and how that key displays on the
phone.
Key 12 configured as a speeddial
Line Keys and Softkeys
Key 12 displays in
softkey position 1
on the phone
John Smith
L1
Sat Jan 1 12:18am
- LAB
Model 9480i CT IP Phone User Guide
65
Line Keys and Softkeys
Line Key
You can set a softkey to act as a line/call appearance key on the 9480i CT. This key acts as a line
that behaves the same as a hard line key (L1, L2, L3, and L4). For more information about the
behavior of line keys, see “Multiple Line and Call Appearances” on page 60.
If you configure line keys for the softkeys, the status of the lines/call appearance keys appear on
the phone’s display as shown in the following image.
1
L5
L6
L7
John Smith
L8
L9
Sat Jan 1 12:18am
Services
Dir
Callers
Icom
Icons next to the softkeys on the phone’s display indicate the status for that line or call. The
following table provides a description for each icon.
Softkey Line/Call Appearance Lights
Activity
Idle
Connected
Light Icon
Solid
Solid
Ringing Flashing
On Hold Flashing
Definition
There is no call activity for the line/call appearance
softkey.
A call is connected to your phone on this
line/call appearance softkey.
The equivalent on a line/call appearance hard key
is a solid green light.
A call is ringing at your phone on this line/call
appearance softkey.
The equivalent on a line/call appearance hard key
is a fast flashing green light.
A call is on hold on your phone on this line/call
appearance softkey.
The equivalent on a line/call appearance hard key
is a slow flashing green light.
Depending on how the phone has been configured, the maximum number of total line/call
appearances that can be configured is 9 (4 line/call appearance hard keys plus 5 softkeys). If all
line/call appearances have been set up between two different numbers, a total of 8 lines can be
configured.
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Model 9480i CT IP Phone User Guide
This means that when all line/call appearances are in use, 1 call is connected while the rest are on
hold. No further outgoing or incoming calls can be made until one of the line/call appearances
becomes available.
In active states, such as ringing, conference, connected, etc., all softkeys disappear except softkeys
that have been set up as line/call appearances, and any context dependent softkeys required for the
active state, such as the Drop softkey in the connected state. Typically, context dependent softkeys
appear in the top left position and all line/call appearance softkeys appear in the remaining
positions.
Note: In some situations, such as during a conference call, the line/call appearance
softkeys may overwrite some of the context dependent softkeys. In this case, instead
of the Previous and Next softkeys, up or down icons, 5 and 2 appear on the
display. By using the 5 and 2 navigation keys, you can access the same
functionality as the Previous and Next softkeys.
You use the Aastra Web UI to set a softkey as a line.
Line Keys and Softkeys
Model 9480i CT IP Phone User Guide
67
Line Keys and Softkeys
Configuring a Line Key
You can set a key as an additional line on the 9480i CT. The key acts as a line that behaves the
same as a hard line key. For more information about the behavior of line keys, see “Multiple
Line and Call Appearances” on page 60.
You use the Aastra Web UI to set a key as a line.
Aastra Web UI
Use the following procedure to set a key to function as a line.
1. Click Operation->Softkeys and XML.
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select Line to apply to the softkey.
4. In the "Label" field, enter a label to apply to this softkey.
5. In the "Line" field, select a line to apply to this softkey.
Valid values are 5 through 9.
6. Check (enable) or uncheck (disable) the states you want to apply to this softkey.
7. Click
68
to save your changes.
Model 9480i CT IP Phone User Guide
Creating a Speeddial Key
The normal function of the speeddial option allows you to dial a number quickly by pressing a key
configured for speeddialing. You can program the keys on the 9480i CT to speeddial outside
numbers, dial directly to another person’s line or extension, or set up to quickly access features
such as Caller ID (*69), Voicemail.
The speeddial function can be set using the IP Phone UI or the Aastra Web UI.
Note: You can use a speeddial key while on an active call by placing the active call
on hold first, and then pressing the speeddial key.
You can create speeddial keys using any of the following methods:
•
Using the Aastra Web UI at the paths:
- Operation->Softkeys and XML
•
Using the IP Phone UI at the path, Options->Preferences->Speed Dial Edit
•
By pressing and holding a softkey or keypad key.
Speeddial Prefix
The speeddial feature also allows you to specify a preset string of numbers followed by a “+” that
the phone dials automatically after pressing the speeddial key. You can use this feature for
numbers that contain long prefixes.
For example, if you had the following speeddial configuration in the Aastra Web UI:
Type=speeddial
Label=Europe Office
Value=1234567+
Line=2
then, after you press key 1 on the phone, the prefix number displays on the phone screen. The
phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining
phone number using the keypad on the phone.
You can save up to 30 speeddial numbers on the 9480i CT.
Use the following procedures to set speeddial on the 9480i CT IP phone.
Model 9480i CT IP Phone User Guide
69
Line Keys and Softkeys
Key 1
Line Keys and Softkeys
Press-and-Hold to Create a Speeddial (applicable to softkeys and keypad keys)
IP Phone UI
Pressing and holding down a softkey or keypad key on the phone initiates a speeddial feature.
Note: When creating a speeddial key from the IP Phone UI, you must select a
softkey or keypad key that has no preassigned function (key must be set to None or
Empty.) If you press and hold a keypad key that is already configured as a speeddial,
the speeddial information displays on the screen for you to edit.
1. Press a softkey or keypad key for 3 seconds.
The screen displays the following:
Enter Name:
Enter Number:
Line: 1
- Save
- Backspace
- ABC
Cancel -
Note: You can press the "Cancel" softkey at anytime during the speeddial
programming to cancel and not save the speeddial information.
2. In the "Enter Name:" field, enter a name to apply to the speeddial key.
Use the keypad keys to enter the name. Continue to press the keypad keys to access the next
letter for that key (i.e. press 2 three times to access C). Press 4 to move to the next space, or
wait for the cursor to automatically advance to the next position. To insert a space between
letters, press 4. To backspace and erase a mistake, press the Backspace softkey.
Note: The phone automatically uses an uppercase letter for the first letter of each
word and a lowercase letter for all subsequent letters in the word. If necessary, use
the "ABC 4" softkey to specify uppercase letters or lowercase letters when entering
the name.
You can enter up to 16 letters in the "Enter Name:" field.
3. Press the 2 key to move to the next field.
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Model 9480i CT IP Phone User Guide
4. In the "Enter Number:" field, enter a number. for the speeddial key using the keypad keys.
You can enter up to 16 numbers in the "Enter Number:" field
Enter Name:
John Smith
Enter Number:
Line: 1
- Save
- Backspace
- 123
Cancel -
Note: When in the "Enter Number:" field, the phone automatically switches to the
numbers softkey.
5. Press the 2 key to move to the next field.
6. In the "Line:" field, select a line to apply to the speeddial key.
Enter Name:
John Smith
Enter Number:
555-6789
Line: 1
- Save
- Backspace
- 123
Change Cancel -
7. Press the "Save" softkey to save the speeddial information to the speeddial key you selected.
Note: To delete or remove a speeddial configuration from the phone, you can press
the Remove key.
Model 9480i CT IP Phone User Guide
71
Line Keys and Softkeys
This is the line that the phone opens to dial the number after you press the speeddial key. By
default, the phone uses Line 1 for the speeddial key. If you want to use a different line, press
the "Change" softkey, or press the 4 key to select another line.
Line Keys and Softkeys
Creating a Speeddial Using the Speed Dial Edit Option
You can use the IP Phone UI at the path, Options->Preferences->Speeddial Edit, to create a
speeddial key.
IP Phone UI
1. Press
Options
on the phone to enter the Options List.
2. Select Preferences and press Select.
3. Select Speed Dial Edit and press Select.
The following prompt displays:
"Press SD button"
All current speeddial key LEDs flash RED for softkeys. All other function key LEDs turn
off, during this process. After you press a speeddial key for editing, the phone restores all
key LEDs to their previous state.
Note: If you select a key that is currently set as a speeddial key, the speeddial
information displays for you to edit.
4. Press a non-configured softkey or keypad key. The following screen displays:
Enter Name:
Enter Number:
Line: 1
- Save
- Backspace
- ABC
Cancel -
Note: You can press the "Cancel" softkey at anytime during the speeddial
programming to cancel and not save the speeddial information.
5. In the "Enter Name:" field, enter a name to apply to the speeddial key.
Use the keypad keys to enter the name. Continue to press the keypad keys to access the next
letter for that key (i.e. press 2 three times to access C). Press 4 to move to the next space, or
wait for the cursor to automatically advance to the next position. To insert a space between
letters, press 4. To backspace and erase a mistake, press the Backspace softkey.
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Model 9480i CT IP Phone User Guide
Note: The phone automatically uses an uppercase letter for the first letter of each
word and a lowercase letter for all subsequent letters in the word. If necessary, use
the "ABC 4" softkey to specify uppercase letters or lowercase letters when entering
the name.
You can enter up to 16 letters in the "Enter Name:" field.
6. Press the 2 key to move to the next field.
7. In the "Enter Number:" field, enter a number. for the speeddial key using the keypad keys.
You can enter up to 16 numbers in the "Enter Number:" field.
Enter Name:
John Smith
Enter Number:
Line: 1
- Save
- Backspace
- 123
Cancel -
Note: When in the "Enter Number:" field, the phone automatically switches to the
numbers softkey.
8. Press the 2 key to move to the next field.
9. In the "Line:" field, select a line to apply to the speeddial key.
John Smith
Enter Number:
555-6789
Line: 1
- Save
- Backspace
- 123
Change Cancel -
This is the line that the phone opens to dial the number after you press the speeddial key. By
default, the phone uses Line 1 for the speeddial key. If you want to use a different line, press
the "Change" key, or press the 4 key to select another line.
10. Press the "Save" softkey to save the speeddial information to the speeddial key you selected.
Note: To delete or remove a speeddial configuration from the phone, you can press
the Remove key.
Model 9480i CT IP Phone User Guide
73
Line Keys and Softkeys
Enter Name:
Line Keys and Softkeys
Creating a Speeddial Key Using the Softkeys
Aastra Web UI
Use the following procedure to set a key to function as a speeddial.
1. Click Operation->Softkeys and XML.
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select Speeddial to apply to the softkey.
4. In the "Label" field, enter a label to apply to this softkey.
5. In the "Value" field, enter the phone number, extension, or speeddial prefix to apply to this
key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix
number (for example, "123456+").
6. In the "Line" field, select a line to apply to this softkey.
Valid values are 1 through 9.
7. Check (enable) or uncheck (disable) the states you want to apply to this softkey.
8. Click
74
to save your changes.
Model 9480i CT IP Phone User Guide
Creating Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI
Aastra Web UI
1. Click Operation->Keypad Speeddial..
2. Select from "Digit 1" through "Digit 9".
3. In the input box, enter the phone number, extension, or speeddial prefix to apply to this Digit
key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix
number (for example, "123456+").
4. Click
to save your changes.
Line Keys and Softkeys
Model 9480i CT IP Phone User Guide
75
Line Keys and Softkeys
Editing Speeddial Keys
On the 9480i CT, you can edit a speeddial key using any of the following methods:
•
Using the Aastra Web UI at the path:
- Operation->Softkeys and XML
•
Using the IP Phone UI at the path:
- Options->Preferences->Speed Dial Edit
The following illustration shows the path in the 9480i CT IP Phone UI for editing a speeddial
key.
Preferences
1. Tones
2. Contrast Level
3. Speed Dial Edit
4. Live Dialpad
5. Set Audio
6. Time and Date
7. Language
Enter Name:
John Smith
Speed Dial Edit:
Press SD button
Enter Number:
555-1212
Line: 1
Save
Backspace
ABC
Remove
Cancel
Select
Done
Speed Dial Edit Option
Edit and Save the
Speeddial
Press the Speeddial Key
(LED for Speeddial Key
flashes)
IP Phone UI
Use the following procedure to edit a speeddial key from the IP Phone UI.
Note: *A speeddial key must be already configured on the phone to edit the key.
1. Press
Options
on the phone to enter the Options List.
2. Select Preferences.
3. Select Speed Dial Edit.
All current speeddial key LEDs flash RED for softkeys. All other function key LEDs turn
off, during this process. After you press a speeddial key for editing, the phone restores all
key LEDs to their previous state.
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Model 9480i CT IP Phone User Guide
4. Press a speeddial key you want to edit.
The speeddial edit screen displays.
Notes:
1. If a number on the keypad is setup as a speeddial key, pressing the applicable
number in the speeddial editing process also displays the speeddial edit screen. The
edit screen allows you to change the Speeddial Number and Line setting.
2. If you press a key that is NOT setup as a speeddial key, the phone displays an
“Invalid Key” message. However, if you press-and-hold an empty digit key, softkey,
or expansion module key set to "NONE", it initiates the “Add a Speeddial Key”
process allowing you to setup a new speeddial key. For more information, see
“Press-and-Hold to Create a Speeddial (applicable to softkeys and keypad keys)” on
page 70.
5. Edit the speeddial information as applicable and press SAVE.
Notes:
1. You can cancel out of the speeddial editing process at any time without saving,
Goodbye
by pressing the
key, or the Cancel key.
2. You can delete a speeddial key by pressing the Remove key.
Line Keys and Softkeys
Model 9480i CT IP Phone User Guide
77
Line Keys and Softkeys
Editing a Speeddial on a Softkey
Aastra Web UI
1. Click Operation->Softkeys and XML..
2. Select the key configured for speeddial.
3. In the "Value" field, edit the phone number, extension, or speeddial prefix to apply to this
hard key. If you enter a speeddial prefix, you must enter the "+" character at the end of the
prefix number (for example, "123456+").
4. If required in the "Line" field, select a line for which to apply the speeddial to. Valid values
are 1 through 9.
5. Click
to save your changes.
Note: You can delete a speeddial key by removing the information from the
"Value" field.
78
Model 9480i CT IP Phone User Guide
Editing a Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI
Aastra Web UI
1. Click Operation->Keypad Speeddial..
2. Select from "Digit 1" through "Digit 9".
3. In the input box, edit the phone number, extension, or speeddial prefix for this Digit key. If you
enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for
example, "123456+").
4. Click
to save your changes.
Line Keys and Softkeys
Model 9480i CT IP Phone User Guide
79
Line Keys and Softkeys
"Do not Disturb" (DND) Key
The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function
allows you to turn "do not disturb" ON and OFF.
Note: You can configure DND using the Aastra Web UI only.
If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how
your System Administrator set up the configuration server. The second line on the screen of the
IP phone shows when DND is set.
If the phone shares a line with other phones, only the phone that has DND configured is affected.
You can set DND on the softkeys using the Aastra Web UI only. DND is not configurable from
the IP phone UI.
Configuring a "Do Not Disturb" Key
Aastra Web UI
Use the following procedure to set a key to function as "Do Not Disturb".
1. Click Operation->Softkeys and XML.
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Model 9480i CT IP Phone User Guide
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select Do Not Disturb to apply to the softkey.
4. Check (enable) or uncheck (disable) the states you want to apply to this softkey.
5. Click
to save your changes.
Line Keys and Softkeys
Model 9480i CT IP Phone User Guide
81
Line Keys and Softkeys
Busy Lamp Field (BLF) Key
The BLF feature on the IP phones allows a specific extension to be monitored for state changes.
BLF monitors the status (busy or idle) of extensions on the IP phone.
Note: The BLF setting is applicable to the Asterisk server only.
Example
A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use
(busy or idle). When the worker picks up his phone to make a call, a busy indicator on the
Supervisor’s phone shows that the worker’s phone is in use and busy.
On the 9480i CT, the busy and idle indicators show on the IP phone screen display next to the
key programmed for BLF functionality. When the monitored user is idle, an icon with the
handset on-hook shows next to the BLF key. When the monitored user is on an active call, a
small telephone icon is shown with the handset off-hook.
Note: You can also use a BLF configured key to dial out. Contact your System
Administrator for more information
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Model 9480i CT IP Phone User Guide
Configuring a BLF Key
Aastra Web UI
1. Click Operation->Softkeys and XML.
Softkeys
2. Select from "Key 1" through "Key 20".
Line Keys and Softkeys
3. In the "Type" field, select BLF to apply to the softkey.
4. In the "Label" field, enter a label to apply to this softkey.
5. In the "Value" field, enter the phone number or extension you want to monitor.
6. In the "Line" field, select a line for which to apply this softkey.
Valid values are 1 through 9.
7. Check (enable) or uncheck (disable) the states you want to apply to this softkey.
8. Click
to save your changes.
Model 9480i CT IP Phone User Guide
83
Line Keys and Softkeys
BLF List Key
(For use with the BroadSoft Broadworks Rel 13 or higher platform only).
The BLF\List feature on the IP phones is specifically designed to support the BroadSoft
Broadworks Rel 13 Busy Lamp Field feature.
This feature allows the IP phone to subscribe to a list of monitored users defined through the
BroadWorks web portal.
Note: Your System Administrator must have BLF List enabled on the BroadWorks
Server. Contact your System Administrator for more information.
In addition to monitoring the idle and busy state, the BLF\List feature also supports the ringing
state. When the monitored user is idle, there is a small telephone icon shown with the handset
on-hook. When the monitored user is on an active call, a small telephone icon is shown with the
handset off-hook.
Note: You can use a BLF\List configured key to dial out.
Example
A receptionist has a 9480i CT running Broadsoft firmware that subscribes to a list of extensions
from the BroadWorks Application Server. On the 9480i CT, the key LEDs illuminate either
flashing, solid, or turn off depending on the state of those extensions.
Note: The Broadworks BLF feature is not the same as the Broadworks Shared Call
Appearance (SCA) feature and does not permit call control over the monitored
extension.
Configuring a BLF List Key
The BLF List function can be configured on the 9480i CT using the Aastra Web UI only.
If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Softkeys
and XML->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft
BroadWorks Busy Lamp field page for your particular user. For example,
my480i-blf-list@as.broadworks.com. The value of the BLF\List URI parameter must match the
list name configured. Otherwise, no values display on the 9480i CT screen and the feature is
disabled.
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Model 9480i CT IP Phone User Guide
Aastra Web UI
Use the following procedure to set a key to function as "BLF List".
1. Click Operation->Softkeys and XML.
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select "BLF\List" (BroadSoft BroadWorks).
Note: The "Label" and "Value" field are not required. The BroadWorks BLF List
name is configured in the "BLF List URI" field instead.
4. In the "Line" field, select a line number that is actively registered to the appropriate SIP proxy
you are using.
5. Check (enable) or uncheck (disable) the states you want to apply to this softkey.
6. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft
BroadWorks Busy Lamp field page for your particular user. For example,
my53i-blf-list@as.broadworks.com.
Note: Contact your System Administrator for the BLF List URI.
7. Click
to save your changes.
Model 9480i CT IP Phone User Guide
85
Line Keys and Softkeys
Softkeys
Line Keys and Softkeys
Automatic Call Distribution (ACD) Key (for Sylantro Servers)
The 9480i CT supports Automatic Call Distribution (ACD) for Sylantro servers. The ACD
feature allows the Sylantro server to distribute calls from a queue to registered IP phone users
(agents).
To use the ACD feature on an IP phone, you must first configure an ACD softkey. When you
want to subscribe to a queue (in order to receive incoming calls), you press the ACD key and the
IP phone UI prompts you to specify the following information:
•
User ID: the phone number(s) used to login into the queue.
•
Password: the password used to login to the queue.
•
Available/unavailable: Shows the current status of the IP phone. Specifies if the IP phone
user is available/unavailable to receive a call from the queue.
Note: Your System Administrator must provide you with your User ID and
Password to access the applicable phone queue.
After creating an ACD key, you are ready to receive calls from a queue on the server. You must
press the ACD key and then log in by entering your User ID and Password. An "Available"
softkey displays allowing you to make your phone available to accept these calls.
When you are on an active call, or you miss a call, the server automatically changes the phone’s
status to unavailable. The server updates it’s database with this new information and no longer
distributes calls to the phone. The phone remains in this "unavailable" state until:
•
you make yourself “available” again by pressing the "Available" softkey.
•
an ACD timer expires (set by your System Administrator).
You can also choose to manually change the phone status to unavailable by pressing the
"Unavailable" softkey on the phone.
Note: It is recommended you configure no more than a single ACD softkey or
expansion module key per IP phone.
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Model 9480i CT IP Phone User Guide
Configuring an Automatic Call Distribution (ACD) Key
Aastra Web UI
Use the following procedure to configure ACD on the 9480i CT IP Phone. The procedure shows
the softkey screens as an example.
1. Click Operation->Softkeys and XML.
Line Keys and Softkeys
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select "Auto call distribution".
4. In the "Label" field, enter a label to apply to this ACD key.
5. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1
through 9.
6. Check (enable) or uncheck (disable) the idle state for this softkey.
7. Click
to save your changes.
Model 9480i CT IP Phone User Guide
87
Line Keys and Softkeys
Using the ACD Feature on your IP Phone
The ACD feature allows you to login to a phone queue in order to receive distributed calls on
your IP phone. To login to a phone queue, you must preconfigure an ACD softkey on your IP
Phone as described in the previous procedure.
Your Administrator sets up the queue that you access when you press the ACD Key. Contact
your System Administrator for more information.
When you press the ACD Key, the phone prompts you to enter a User ID and Password to login
into the queue. Once logged in, you can make your phone “available” or “unavailable” to take
calls by pressing the Available/Unavailable Key (2). The server monitors your IP phone status.
When you set the IP phone to “available,” the server begins distributing calls to your phone.
When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to
your phone.
The LED for the ACD Key shows the current status of your phone.
ACD LED Table
This LED changes when you log into the phone queue and are available to take calls. The LED
changes again when you are busy with an active call. The table below shows the status of the
LED as they may appear on your IP phone.
88
Phone
Model
Status: Logged In
Status: Unavailable Logged Out
and Available
9480i CT
Solid Red LED
icon
Blinking Red LED
Blinking
icon
No LED
icon
Model 9480i CT IP Phone User Guide
Using the ACD Key
Use the following procedure to log into a phone queue from your IP phone.
IP Phone UI
1. Check with your Administrator to verify the queue linked to your ACD Key.
2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are
accessing.
L1
Mon Jan 2 10:37am
o Support
The "User ID" and "Password" prompts displays.
ACD: Support
User ID:
Password:
Log In
Cancel
3. Using the keypad, enter your User ID (phone number provided by your System
Administrator).
4. Using the keypad, enter your Password (provided by your System Administrator) and press the
Log In Key.
Note: Use the Backspace softkey to move back a space and delete a character if
required. Use the Cancel softkey to cancel the ACD login.
Your phone logs into the queue on the server.
Model 9480i CT IP Phone User Guide
89
Line Keys and Softkeys
Backspace
Line Keys and Softkeys
5. You are logged into the queue and the following screen displays.
ACD: Support
Available
Log Out
6. To allow your phone to be available in the queue, press the Available softkey.
The following screen displays.
ACD: Support
Unavailable
Log Out
If your IP phone status is set to “Available” then the server begins to distribute phone calls
from this queue to your IP phone. You must manually change the state to “Available” in
order to start receiving calls.
7. To temporarily stop receiving calls, press the press the Unavailable softkey.
If you are on a call (or miss a call that has been distributed to your phone), your phone status
automatically changes to "Unavailable". Your phone remains in the "Unavailable" state
until one of the following occurs:
•
You use the IP Phone UI to manually switch the IP phone state back to
"Available"
or
•
The availability “timer” for your IP phone expires. This only occurs if your
Administrator has configured an auto-availability timer on your IP phone. Contact your
System Administrator for more information.
8. To logout of the queue, press the Log Out softkey. The server no longer distributes phone
calls to your IP phone.
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Model 9480i CT IP Phone User Guide
Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)
Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features.
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You
can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP
phone. When you configure a DCP softkey, you specify the extension that you want to monitor.
Then, when the monitored extension receives a call, you press the DCP softkey to pick up the call.
If the monitored extension receives multiple incoming calls simultaneously, the IP Phone UI
displays a list of incoming calls. You select a call from this list, and are connected to the call.
When you configure a GCP softkey, you specify the ring group (for example, extensions 2200 2210) that you want to monitor for incoming calls. When an incoming call is received on any of
these extensions, the Operator presses the GCP softkey and is connected to the call. If multiple
incoming calls are received simultaneously, the Operator press the GCP softkey, selects an
extension from a list, and presses the Pickup softkey to answer the call.
Note: Your System Administrator must configure the extension range for the Group
Call Pickup feature. Contact your System Administrator for more information.
Line Keys and Softkeys
Model 9480i CT IP Phone User Guide
91
Line Keys and Softkeys
Configuring Directed Call Pickup (DCP) Key (for Sylantro Servers)
Aastra Web UI
Use the following procedure to configure Directed Call Pickup on the 9480i CT IP Phone. The
procedure shows the softkey screens as an example.
1. Click Operation->Softkeys and XML..
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the “Type” field, select Directed Call Pickup.
4. In the "Label" field, enter a label to apply to this Directed Call Pickup key.
5. In the “Value” field, specify the extension you want to intercept when you press this softkey.
For example: 2200.
6. In the "Line" field, select the line for which to apply the Directed Call Pickup configuration.
Valid values are 1 through 9.
7. Click
92
to save your changes.
Model 9480i CT IP Phone User Guide
Configuring Group Call Pickup (GCP) Key (for Sylantro Servers)
Aastra Web UI
Use the following procedure to configure Group Call Pickup on the 9480i CT IP Phone. The
procedure shows the softkey screens as an example.
Note: A ring group must be configured on the Sylantro Server in order for a GCP
softkey to function.
1. Click Operation->Softkeys and XML..
Line Keys and Softkeys
2. Select from "Key 1" through "Key 20".
3. In the “Type” field, select Directed Call Pickup.
4. In the "Label" field, enter a label to apply to this Group Call Pickup key.
5. In the “Value” field, enter groupcallpickup.
6. In the "Line" field, select the line for which to apply the Group Call Pickup configuration.
Valid value are 1 through 9.
7. Check (enable) or uncheck (disable) the states you want to apply to this softkey.
8. Click
to save your changes.
Model 9480i CT IP Phone User Guide
93
Line Keys and Softkeys
Using Directed Call Pickup/Group Call Pickup
Use the following procedure for the DCP/GCP feature on your phone.
IP Phone UI
Note: Before using the DCP/GCP feature on your phone, you must first configure
the DCP or GCP Key. You must identify the extension(s) or phone number(s) you
want to monitor when configuring the key. See the previous procedures to configure
a DCP or GCP Key.
Using Directed Call Pickup (DCP)
1. When the monitored extension receives a call, press the DCP Key to pick up the call.
If the monitored extension receives multiple incoming calls simultaneously, the phone
displays a list of incoming calls.
2. Use the
and
keys to scroll through the list to select an extension.
3. Press the Pickup Key for the extension you select.
The call is answered.
Using Group Call Pickup (GCP)
1. If any of the monitored group of extensions receives a call, press the GCP Key.
The call is answered.
If the monitored group of extensions receives multiple incoming calls simultaneously, the
phone displays a list of incoming calls.
2. Use the
and
keys to scroll through the list to select an extension.
3. Press the Pickup Key for the extension you select.
The call is answered.
Select an extension
Press the Pickup
Key to answer
the call
94
DCP on line:
1. 2201
2. 2202
3. 2203
- Pickup
- Cancel
Model 9480i CT IP Phone User Guide
XML Key
The 9480i CT IP phone has a feature you can enable called "XML" (Extensible Markup
Language). XML is a markup language much like HTML. Your System Administrator can create
customized XML menu services and load them to your IP phone. These services include things
like weather and traffic reports, contact information, company info, stock quotes, or custom call
scripts. You can configure XML using the Aastra Web UI only.
Note: The XML services must be set up by your System Administrator before you
can use the key. Contact your System Administrator for more information.
On the 9480i CT IP phone, you can access the XML applications from the IP Phone UI in two
ways:
•
By pressing the "Services" hardkey
•
By pressing any configured XML softkey (setup by your System Administrator)
9480i
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
5
JKL
6 MNO
7 PQRS 8 TUV
9 WXYZ
4
GHI
*
0
#
Services hard key
Xfer
Icom
Conf
L1
Services
L2
L3
L4
You must also specify an XML URI and a Services label using the following XML fields:
•
XML Application URI
•
XML Application Title
The XML Application URI is the URI loaded by your phone. The phone performs an HTTP GET.
Contact your System Administrator for the applicable XML URI to enter in the "XML Application
URI" field.
Model 9480i CT IP Phone User Guide
95
Line Keys and Softkeys
Using the Aastra Web UI, you can configure a key to access XML applications. Under
Operations->Softkeys and XML you can assign a key the type "XML".
Line Keys and Softkeys
The XML Application Title is the label that displays beside the XML softkey on your phone. If
you use the Services key to access the XML features, the "XML Application Title" is the label
that displays on the Services Menu in the IP Phone UI.
Note: Contact your System Administrator for the applicable URI to enter in this
field.
After the XML application is applied, you can use the IP Phone UI to press the Services key and
access the XML services.
Configuring XML Services
Aastra Web UI
1. Click Operation->Softkeys and XML.
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select "Services".
4. In the "XML Application URI" field, enter the applicable URI(s).
Note: Contact your System Administrator for the appropriate value(s) to enter in
the "XML Application URI" field.
96
Model 9480i CT IP Phone User Guide
5. In the "XML Application Title" field, enter the title of the service. This title appears in the
Services Menu after pressing the Services key. If multiple XML applications are specified in
the XML Application URI field, a list of applications displays after pressing the Services
key.
6. Click
to save your changes.
Configuring an XML Key
Aastra Web UI
1. Click Operation->Softkeys and XML.
Line Keys and Softkeys
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select "XML".
4. In the "Label" field, enter a label to apply to this key.
5. In the "Value" field, enter a URI(s) to apply to this key.
Note: Contact your System Administrator for the appropriate value(s) to enter in the
"Value" field.
6. Check (enable) or uncheck (disable) the states you want to apply to this softkey.
Model 9480i CT IP Phone User Guide
97
Line Keys and Softkeys
7. In the "XML Application URI" field, enter the applicable URI(s).
Note: Contact your System Administrator for the appropriate value(s) to enter in the
"XML Application URI" field.
8. In the "XML Application Title" field, enter the title of the service. This title appears on the
phone’s LCD after pressing the XML key. If multiple XML applications are specified in the
XML Application URI field, a list of applications displays after pressing the XML key.
9. Click
to save your changes.
Accessing the XML Service
After an XML application(s) has been saved to your IP phone, and either the Services Menu or a
softkey have been configured to access the XML applications, the customized service is ready
for you to use.
IP Phone UI
From the Services Menu
Use the following procedure to access XML applications from the Services Menu. Use the
following illustration as a reference.
9480i
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7
8
9 WXYZ
*
PQRS
0
TUV
#
Services hard key
Xfer
Icom
Conf
L1
Services
L2
L3
L4
1. Press the Services softkey, or press the Services hard key.
2. Use the 5 and 2 to scroll through the items.
3. For menu and directory services, select a service to display the information for that
customized service. Message services display to the screen after pressing the softkey. For
user input services, follow the prompts as appropriate.
4. To exit from the "Services" menu, press the Services key again.
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Model 9480i CT IP Phone User Guide
From an XML Softkey
1. Press the XML softkey on the 9480i CT phone. A "Custom Features" screen displays or the
title you specified.
2. Use the 5 and 2 to scroll through the customized features.
3. For menu and directory services, select a service to display the information for that customized
service. Message services display to the screen after pressing the softkey. For user input
services, follow the prompts as appropriate.
4. To exit from the "Customized Features" screen, press the XML softkey again.
Line Keys and Softkeys
Model 9480i CT IP Phone User Guide
99
Line Keys and Softkeys
Flash Key
You can set a softkey to generate a flash event when it is pressed on the 9480i CT. You do this by
setting the softkey to "flash". The IP phone generates flash events only when a call is connected
and there is an active RTP stream (for example, when the call is not on hold).
Configuring a Flash Key
Aastra Web UI
1. Click Operation->Softkeys and XML.
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select "Flash".
4. In the "Label" field, enter a label to display on the phone for the softkey.
5. Click
100
to save your changes.
Model 9480i CT IP Phone User Guide
Sprecode Key
You can set a key to automatically activate specific services offered by the server by setting a key
to "sprecode". For example, if the sprecode value of *82 is configured, then by pressing the key,
*82 automatically activates a service provided by the server. The value you enter for this field is
dependent on the services provided by the server. Contact your System Administrator for
information about available services.
Setting a Sprecode Key
Aastra Web UI
Use the following procedure to configure a sprecode softkey on the 9480i CT phone.
1. Click Operation->Softkeys and XML.
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select Sprecode.
4. In the "Label" field, enter a label to display on the IP phone for this softkey.
5. In the "Value" field, enter the appropriate value for accessing specific services from the server.
Note: For values to enter in this field, contact your System Administrator.
6. Check (enable) or uncheck (disable) the "Connected" state to apply to this softkey.
7. Click
to save your changes.
Model 9480i CT IP Phone User Guide
101
Line Keys and Softkeys
Softkeys
Line Keys and Softkeys
Park/Pickup Keys
The IP phone has a park and pickup call feature that allows you to park a call and pickup a call
when required.
The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ
PBX servers.
There are two ways a user can configure this feature:
•
Using a static configuration
•
Using a programmable configuration (on the softkeys)
Note: The IP phone accepts both methods of configuration. However, to avoid
redundancy, Aastra Telecom recommends you configure either a static configuration
or a programmable configuration.
The following paragraphs describe the park and pickup methods of configuration on the IP
phones.
Park/Pickup Static Configuration
You can configure a static configuration for parking and picking up a call using the Aastra Web
UI at Basic Settings-> Preferences.
By entering the appropriate value in the "Park Call" and "Pickup Parked Call" fields, you tell
the phone where to park a live call and where to pickup the parked call.
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Model 9480i CT IP Phone User Guide
On the IP phone UI, the static configuration method displays the following:
•
When a call comes in, and you pickup the handset, the default label of "Park" displays on the
Phone UI.
•
After pressing the "Park" softkey to park the call, the default label of "Pickup" displays on
the phone UI.
The values you enter in the Aastra Web UI for the Park/Pickup call feature are dependant on your
type of server. The following table provides the values you enter for the "Park Call" and "Pickup
Parked Call" fields in the Aastra Web UI.
Park/Pickup Call Server Configuration Values
Server
Park Values*
Pickup Values*
Asterisk
700
700
Sylantro
*98
*99
BroadWorks
*68
*88
ININ PBX
callpark
pickup
*Leave "value" fields blank to disable the park and pickup feature.
Line Keys and Softkeys
Model 9480i CT IP Phone User Guide
103
Line Keys and Softkeys
Configuring Park /Pickup using Static Configuration
Use the following procedure to configure the Park/Pickup call feature using the static
configuration method..
Note: Aastra recommends you configure either the static or the programmable
configuration, but not both.
Aastra Web UI
1. Click Basic Settings->Preferences->General.
2. Enter a server value in the Park Call field to which incoming live calls are parked.
Note: For values to enter in this field, see the table “Park/Pickup Call Server
Configuration Values” on page 103.
3. Enter a server value in the "Pickup Parked Call" field.
Note: For values to enter in this field, see the table “Park/Pickup Call Server
Configuration Values” on page 103.
4. Click
104
to save your changes.
Model 9480i CT IP Phone User Guide
Park/Pickup Key Configuration
The programmable method of configuration creates park and pickup softkeys that you can
configure on the 9480i CT phone.
You can set a softkey as "Park" or "Pickup" and then:
•
specify a customized label to display on the Phone UI
•
specify a value
•
specify which line to use
•
specify the state of the park and/or pickup keys
On the IP phone UI, the Park/Pickup feature displays the following:
•
When a call comes in, and you pickup the handset, the custom label that you configured for the
Park softkey displays on the Phone UI.
•
After the call is parked, the label that you configured for the Pickup softkey displays on other
phones in the network. You can then press the "Pickup" softkey, followed by the applicable
value to pickup the call on another phone in your network.
You can configure a Park and Pickup programmable configuration using the Aastra Web UI.
Key Configuration Using the Aastra Web UI
On the 9480i CT, you configure a Park and/or Pickup key at Operation->Softkeys and XML.
You enter a key label, and value for a specific line on the phone. The default state of the Park
configuration is "connected". The default state of the Pickup configuration is "idle, outgoing".
Line Keys and Softkeys
Note: Applicable values depend on the server in your network (Asterisk,
BroadWorks, Sylantro, ININ PBX. See the table “Park/Pickup Call Server
Configuration Values” on page 103.
Model 9480i CT IP Phone User Guide
105
Line Keys and Softkeys
Configuring Park/Pickup using Key Configuration
Use the following procedure to configure the Park/Pickup call feature using the softkey
configuration method.
Note: For values to enter in the “Value” fields, see the table “Park/Pickup Call
Server Configuration Values” on page 103.
Aastra Web UI
Use the following procedure to configure a Park/Pickup key on the 9480i CT IP Phone.
1. Click Operation->Softkeys and XML.
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select Park.
4. In the "Label" field, enter a label for the Park softkey.
5. In the "Value" field, enter the appropriate value based on the server in your network.
6. In the "Line" field, select a line for which to apply the Park configuration.
7. Check (enable) or uncheck (disable) the "Connected" state to apply to this softkey.
8. Pick another softkey to configure for Picking up a call.
9. In the "Label" field, enter a label for the Pickup softkey.
10. In the "Value" field, enter the appropriate value based on the server in your network.
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Model 9480i CT IP Phone User Guide
11. In the "Line" field, select a line for which to apply the Pickup configuration.
12. ICheck (enable) or uncheck (disable) the "Idle" and "Outgoing" states to apply to this softkey.
13. Click
to save your changes.
Using the Park Call/Pickup Parked Call Feature
Use the following procedure on the IP phones to park a call and pick up a parked call.
Park a Call
1. While on a live call, press the "Park" key.
2. Perform the following for your specific server:
For Asterisk Server
Server announces the extension
number where the call has been
parked. Once the call is parked,
press the y key to
complete parking.
For BroadWorks Server
After you hear the greeting from
the CallPark server, enter the
extension where you want to
park the call.
For Sylantro Server
Enter the extension number
where you want to park the call,
followed by "#" key.
Enter the extension number
where you want to park the call,
followed by "#" key.
If the call is parked successfully, the response is either a greeting voice confirming that the call
was parked, or a hang up occurs. The parked call party hears music on hold.
3. If the call fails, you can pick up the call (using the next procedure) and press the "Park"
softkey again to retry step 2.
Model 9480i CT IP Phone User Guide
107
Line Keys and Softkeys
For ININ Server
Pickup a Parked Call
1. Pick up the handset on the phone.
2. Enter the extension number where the call was parked.
3. Press the "Pickup" softkey.
If the call pick up is successful, you are connected with the parked call.
Last Call Return (lcr) Key (Sylantro Servers only)
Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a softkey. This
feature is for Sylantro servers only.
How it works
If you configure "lcr" on a softkey, and a call comes into your phone, after you are finished with
the call and hang up, you can press the key configured for “lcr” and the phone dials the last call
you received. When you configure an “lcr” softkey, the label “LCR” displays next to that softkey
on the IP phone. When the Sylantro server detects an “lcr” request, it translates this request and
routes the call to the last caller.
Setting a Last Call Return Key
Aastra Web UI
Use the following procedure to configure a Last Call Return softkey on the 9480i CT phone.
1. Click Operation->Softkeys and XML.
Line Keys and Softkeys
Model 9480i CT IP Phone User Guide
109
Line Keys and Softkeys
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select Last Call Return.
4. In the "Line" field, select the line you want to apply to this softkey.
Valid values are 1 through 9.
5. Check (enable) or uncheck (disable) the states you want to apply to this softkey.
6. Click
110
to save your changes.
Model 9480i CT IP Phone User Guide
Call Forward Key
Using the Aastra Web UI, you can configure the Call Forward (CFWD) function on a softkey or
programmable key. Use call forwarding when you want a specific account on your phone to be
forwarded to another number when your phone is in the busy state or the no answer state, or both.
Pressing the Call Forward key on the phone accesses the Call Forward Menus. The menus that
display are dependant on the Call Forward mode (Account (default), Phone, or Custom)
configured for the phone.
For more information about call forwarding and call forwarding modes, see “Call Forward
Account-Based Configuration” on page 176.
Configuring a Call Forward Key
Aastra Web UI
1. Click Operation->Softkeys and XML.
Line Keys and Softkeys
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select Call Forward.
4. Check (enable) or uncheck (disable) the states you want to apply to this softkey.
5. Click
to save your changes.
Model 9480i CT IP Phone User Guide
111
Line Keys and Softkeys
BLF/Xfer
The BLF key allows one or more extensions to be monitored, and once there is any state change
with those extensions, the key shows the status of the monitored lines. The Xfer key allows a call
to be transferred to other recipients blindly or consultatively. The BLF/Xfer key combines the
BLF and Xfer key's functionality together allowing the user to transfer calls or use BLF with one
key.
Note: It is recommended that you enable the “Switch UI Focus to Ringing Line”
parameter when using the BLF/Xfer feature. For more information about this
parameter, see “Switch UI Focus to Ringing Line” on page 237.
BLF/Xfer Key Requirements and Functionality
•
BLF/Xfer and BLF
A BLF/Xfer key can be configured for subscribing to an extension and monitor the status of
the extension, similar to the BLF key functionality. Changes of the state of the monitored
extension are indicated by a LED / Icon.
•
BLF/Xfer and Blind Transfer Calls
When the focused line is in the “Connected” state, pressing the BLF/Xfer key transfers the
call to the extension unconditionally, disregarding the status of the monitored extension.
If transferring a call to an extension fails, a message “Transfer Failed” displays on the
phone, and you can reconnect the call (get the call back) by pressing the line key again.
112
•
BLF/Xfer and Call Forward
When the focused line is in the “Ringing” state, pressing the BLF/Xfer key forwards the call
to the extension unconditionally, disregarding the status of the monitored extension.
•
BLF/Xfer and Speeddial
When the focused line and the monitored extension are idle, pressing the BLF/Xfer key
causes the phone to go offhook and dial the number of the extension.
Model 9480i CT IP Phone User Guide
Configuring a BLF/Xfer Key
Aastra Web UI
1. Click Operation->Softkeys and XML.
Softkeys
2. Select from "Key 1" through "Key 20".
4. In the “Value” field, enter the monitored extension or the extension to transfer calls to (for
example, “35”).
5. In the “Line” field, select the line for which you want to use the key functionality.
6. Click
to save your changes.
Model 9480i CT IP Phone User Guide
113
Line Keys and Softkeys
3. In the "Type" field, select BLF/Xfer.
Line Keys and Softkeys
Speeddial/Xfer
The Speeddial key allows a number to be dialed quickly by pressing one key configured for
speeddialing. The Xfer key allows a call to be transferred to other recipients blindly or
consultatively. The Speeddial/Xfer key combines the Speeddial and Xfer key's functionality
together allowing the user to transfer calls or use Speeddial with one key.
Note: It is recommended that you enable the “Switch UI Focus to Ringing Line”
parameter when using the Speeddial/Xfer feature. For more information about this
parameter, see “Switch UI Focus to Ringing Line” on page 237.
Speeddial/Xfer Key Requirements and Functionality
The Speeddial/Xfer key has the following capabilities:
•
Speeddial/Xfer and Speeddial
When the phone is in the “Idle” state, pressing the Speeddial/Xfer key causes the phone to
go offhook and dial the predefined extension.
•
Speeddial/Xfer and Blind Transfer
When the phone is connected to a call, pressing the Speeddial/Xfer key blind transfers the
call to the predefined target.
If transferring a call fails, a message “Transfer Failed” displays, and you can reconnect the
call (get the call back) by pressing the line key again.
•
114
Speeddial/Xfer and Call Forward
When the phone is in the “Ringing” state, pressing the Speeddial/Xfer key forwards the call
to the predefined extension.
Model 9480i CT IP Phone User Guide
Configuring a Speeddial/Xfer Key
Aastra Web UI
1. Click Operation->Softkeys and XML.
Softkeys
2. Select from "Key 1" through "Key 20".
Line Keys and Softkeys
3. In the "Type" field, select Speeddial/Xfer.
4. In the “Value” field, enter the speeddial extension or the extension to transfer calls to (for
example, “5551212”).
5. In the “Line” field, select the line for which you want to use the key functionality.
6. Click
to save your changes.
Model 9480i CT IP Phone User Guide
115
Line Keys and Softkeys
Speeddial/Conf
The 9480i CT allows you to configure a softkey to be used as a speeddial conference key
(Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to
conference another party at a pre-defined number while remaining in the call.
For example, while on an active call, a user can use the Speeddial/Conf key to dial a recording
service and have the resulting conference recorded.
Note: If currently in a conference, the Speeddial/Conf key is disabled on
the active call.
If you configure a programmable key as a Speeddial/Conf key and you press this key while on
an active call, the focused line changes to the dialing line. A Cancel softkey displays on the
phone allowing you to abort the conference speeddial if required. The message "Ringing..."
displays below the number when the far end is ringing. The message "Conf. Unavailable" briefly
displays when a conference is already in progress or when the CT handset is in use. The active
call is not put on hold when the speeddial number is dialed.
Note: This feature is not compatible with centralized conferencing.
Configuring a Speeddial/Conf Key
Aastra Web UI
1. Click Operation->Softkeys and XML.
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Model 9480i CT IP Phone User Guide
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select Speeddial/Conf.
4. In the “Value” field, enter the speeddial extension or the extension to add to the conference
(for example, “5551212”).
5. In the “Line” field, select the line for which you want to use the key functionality.
6. Click
to save your changes.
Line Keys and Softkeys
Model 9480i CT IP Phone User Guide
117
Line Keys and Softkeys
Services Key
The 9480i CT has a “Services” hard key on the front panel of the phone. However, you can use
any softkey to configure a Services key..
9480i
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
5
JKL
6 MNO
7 PQRS 8 TUV
9 WXYZ
4
GHI
*
0
#
Services hard key
Xfer
Icom
Conf
L1
Services
L2
L3
L4
The Services key accesses enhanced features and services provided by third parties. Using the
"Services" key, you can:
•
Select customized (XML) features
•
Utilize a Caller List
•
Utilize a Directory
•
Utilize Voicemail
Note: Other than the Services key, you can also configure the Caller List and
Directory List on separate softkeys.
The XML customized services are created and provided by your System Administrator through
the diverse web based language of XML. Availability of these services depends on your phone
system or service provider.
Reference
For more information about XML, Caller List, Directory, and Voicemail, see the following:
•
“XML Key” on page 95
•
“Callers List” on page 165
•
“Directory List” on page 154
•
“Voicemail” on page 193
Note: Your System Administrator can create a custom Services key for your
application. For more information about custom Services, see “Customizable Callers
List Key and Services Key” on page 256.
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Model 9480i CT IP Phone User Guide
Configuring a Services Key
Aastra Web UI
Use the following procedure to configure a Services softkey on the 9480i CT phone..
1. Click Operation->Softkeys and XML..
Softkeys
3. In the "Type" field, select Services.
4. In the "Label" field, enter a label to apply to this softkey.
5. In the "Line" field, select the line you want to apply to this softkey. Valid values are 1 through
9.
6. Check (enable) or uncheck (disable) the states you want to apply to this softkey.
7. Click
to save your changes.
Model 9480i CT IP Phone User Guide
119
Line Keys and Softkeys
2. Select from "Key 1" through "Key 20".
Line Keys and Softkeys
Directory Key
On the 9480i CT, you can press the UP arrow navigation key to enter the Directory List. You can
also configure a Directory key on any of the available softkeys, using the Aastra Web UI.
Pressing the Directory key displays the “Directory List”.
9480i
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7
8
9 WXYZ
*
PQRS
0
TUV
#
Directory Key
Xfer
Icom
Conf
L1
Services
L2
L3
L4
You can also configure
a softkey as the
Directory Key
The "Directory List" can be used to store a customized list of names with phone numbers and
labels. You can also dial directly from an entry in the Directory List.
In addition to creating a Directory softkey, you can also download a Directory List to your PC if
required using the Aastra Web UI.
Reference
For more information about the Directory List, see “Directory List” on page 154.
120
Model 9480i CT IP Phone User Guide
Configuring a Directory Key
Aastra Web UI
Use the following procedure to configure a Directory softkey on the 9480i CT phone.
1. Click Operation->Softkeys and XML..
Softkeys
Line Keys and Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select Directory.
4. In the "Label" field, enter a label to apply to this softkey.
5. Check (enable) or uncheck (disable) the states you want to apply to this softkey.
6. Click
to save your changes.
Model 9480i CT IP Phone User Guide
121
Line Keys and Softkeys
Callers List Key
On the 9480i CT, you can press the DOWN arrow navigation key to enter the Callers List. You
can also configure a Callers List key on any of the available softkeys, using the Aastra Web UI.
Pressing the Callers List key displays the “Callers List”.
9480i
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7
8
9 WXYZ
*
PQRS
0
TUV
#
Callers List Key
Xfer
Icom
Conf
L1
Services
L2
L3
L4
You can also configure
a softkey as the
Callers List Key
The “Callers List” is a stored log of your incoming calls. You can use the Callers List key to
access a list of callers that called your phone.
Note: Your System Administrator can create a custom Callers List XML
application allowing you to access the Callers List via an XML Key instead of the
Callers List Key. This allows you to configure the Callers List Key with other
functions if required. Contact your System Administrator for more information.
Reference
For more information about the Callers List, see “Callers List” on page 165.
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Model 9480i CT IP Phone User Guide
Configuring a Callers List Key
Aastra Web UI
Use the following procedure to configure a Callers List softkey on the 9480i CT phone.
1. Click Operation->Softkeys and XML.
Softkeys
Line Keys and Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select Callers List.
4. In the "Label" field, enter a label to apply to this softkey.
5. Check (enable) or uncheck (disable) the states you want to apply to this softkey.
6. Click
to save your changes.
Model 9480i CT IP Phone User Guide
123
Line Keys and Softkeys
Intercom Key
The 9480i CT has an “Intercom” hard key on the front panel of the phone. You can configure an
Intercom key on any of the available softkeys, using the Aastra Web UI. Pressing the Intercom
key automatically connects with a remote extension for outgoing calls or answers an incoming
intercom call..
9480i
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PQRS 8 TUV
9 WXYZ
*
0
#
Intercom hard key
Xfer
Icom
Conf
L1
Services
L2
L3
L4
Reference
For more information about the Intercom key, see “Using Intercom” on page 137.
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Model 9480i CT IP Phone User Guide
Configuring an Intercom Key
Aastra Web UI
Use the following procedure to configure an Intercom softkey on the 9480i CT phone.
1. Click Operation->Softkeys and XML.
Softkeys
Line Keys and Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select Intercom.
4. In the "Label" field, enter a label to apply to this softkey.
5. Check (enable) or uncheck (disable) the states you want to apply to this softkey.
6. Click
to save your changes.
Model 9480i CT IP Phone User Guide
125
Line Keys and Softkeys
Phone Lock Key
You can configure a key on the IP Phone to use as a lock/unlock key. You assign the function of
the key as “Phone Lock”.
Configuring a Phone Lock Key
Aastra Web UI
Use the following procedure to configure a Phone Lock key on the 9480i CT IP Phone.
1. Click Operation->Softkeys and XML.
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select Phone Lock from the list of options.
4. Click
to save your changes.
Note: You can lock/unlock the phone using the new key you just configured, using
the Aastra Web UI at the path Operation->PhoneLock, or using the "Phone Lock"
option on the IP Phone UI at the path Options->Phone Lock. For more information
about using the lock/unlock feature, see “Phone Lock” on page 56.
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Model 9480i CT IP Phone User Guide
Using the Lock/Unlock Key on the IP Phone
After configuring a key as a lock/unlock key, refer to the following procedure to use the key on the
IP phone.
Lock the Phone
1. Press the LOCK key.
The phone locks.
The LED for the key AND the Message Waiting Lamp illuminate steady ON. An “Unlock”
label appears next to the key you just pressed.
Unlock the Phone
1. Press the UNLOCK key.
A password prompt displays.
2. Enter your user password and press ENTER.
The phone unlocks.
The LED for the key AND the Message Waiting Lamp go OFF. The “Lock” label appears next
to the key you just pressed.
Line Keys and Softkeys
Model 9480i CT IP Phone User Guide
127
Line Keys and Softkeys
Paging Key (Sends the RTP Stream)
You can configure a Paging key on the phone that allows you to send a Real Time Transport
Protocol (RTP) stream to pre-configured multicast address(es) without involving SIP signaling.
You enter a multicast IP address(es) and a port number for the Paging key, that when pressed,
initiates an outgoing multicast RTP session. This is called Group Paging on the IP phones.
You can also specify group paging RTP addresses that the phone listens for when receiving RTP
streams. You can specify up to 5 listening multicast addresses at the path,
Basic Settings->Preferences->Group Paging RTP Settings.
For more information about Group Paging and how it works, and to specify multicast addresses,
see “Group RTP Paging (receives RTP streams)” on page 249.
Configuring a Paging Key
Aastra Web UI
1. Click Operation->Softkeys and XML.
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select Paging.
4. In the “Value” field, enter a multicast IP address and a port number for the Paging key.
When you press this key, the phone initiates an outgoing multicast RTP session to the
specified address using the specified port. (For example, 239.0.1.15:10000).
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Model 9480i CT IP Phone User Guide
Notes:
1. When you select Paging for the “Type” field, the “Line” field is disabled.
2. The “Value” field allows for one multicast address entry only.
5. To receive RTP steams for Group Paging, you must also configure the "Paging Listen
Addresses" parameter at the path, Basic Settings->Preferences->Group Paging RTP Settings.
For more information about setting this parameter, see “Group RTP Paging (receives RTP
streams)” on page 249.
6. Click
to save your changes.
Using the Paging Key
The following procedure describes the use of the Paging key on the IP Phone. The procedure
assumes you have already configured the Paging key using the Aastra Web UI.
IP Phone UI
Notes:
1. Recipient of a Paging call can set a global “Do Not Disturb” (DND) to ignore
any incoming pages.
2. For incoming Paging, the phone uses the Intercom configuration settings. The
incoming Page is dependant on the “Allow Barge-In” parameter setting and the
“Idling/On Call” state.
Line Keys and Softkeys
1. On the IP Phone, press the softkey or programmable key you configured for
Paging (labeled as “Group 1” in the following illustration).
Tues Jan1 10:00am
Group 1
LAB
ACD
Model 9480i CT IP Phone User Guide
129
Line Keys and Softkeys
The phone opens a multicast RTP session and an outgoing OR incoming phone screen
displays as follows.
Paging
00:01
Drop
2. Press the Drop key to end the multicast RTP session and return to the idle screen.
Note: If you enable global DND on the phone, the incoming multicast RTP session
is dropped.
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Model 9480i CT IP Phone User Guide
None Key
You can set a key to force a blank entry on the IP phone display for a specific key. You do this by
setting the key to "none". The keys are added in order (from key 1 to key 20) after any hard-coded
keys have been added. If a particular key is not defined, it is ignored. For more information about
key behavior, see “Key Display Behavior” on page 64.
Configuring a None Key
Aastra Web UI
Use the following procedure to configure a None key on the 9480i CT IP Phone.
1. Click Operation->Softkeys and XML.
Line Keys and Softkeys
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select None.
4. Check (enable) or uncheck (disable) the states you want to apply to this softkey.
5. Click
to save your changes.
Model 9480i CT IP Phone User Guide
131
Line Keys and Softkeys
Empty Key
You can set a softkey to force a blank entry on the IP phone display for a specific softkey. You do
this by setting the softkey to "empty". The softkeys are added in order (from softkey1 to
softkey20) after any hard-coded keys have been added. If a particular softkey is not defined, it is
ignored.
Configuring an Empty Key
Aastra Web UI
Use the following procedure to configure an Empty softkey on the 9480i CT phone.
1. Click Operation->Softkeys and XML.
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select Empty.
4. Check (enable) or uncheck (disable) the states you want to apply to this softkey.
5. Click
132
to save your changes.
Model 9480i CT IP Phone User Guide
Deleting a Key
Aastra Web UI
Use the following procedure to delete a key function on the 9480i CT IP Phone.
1. Click Operation->Softkeys and XML.
Line Keys and Softkeys
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select none.
4. Click
to save your changes.
The softkey function is deleted from the IP phone memory.
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133
Making Calls
Making Calls
This section describes ways to make calls on your 9480i CT phone, using your handset,
speakerphone or headset.
Dialing a Number
First, take the phone off-hook by:
•
lifting the handset
•
pressing
•
pressing a line/call appearance button
or
At the dial tone, enter the number you wish to call
Note: After dialing the number, the phone has a short delay before sending the call.
To send the call immediately, you can press the "Dial" softkey (if the handset is
offhook) or the "#" key immediately after dialing the number. The phone sends the
call without delay.
If you are unable to make calls within certain area codes, check with your System Administrator
for any toll restrictions placed on your extension that may restrict your access to long distance
area codes or dialling prefixes.
Display
1. Contrast Level
2. Backlight
- Select
Done -
When your party picks up, a timer appears on your display that records the length of your call.
If the Live DialPad option is on, as soon as you press the first digit on the dial pad the phone
automatically selects the next available line, go off-hook and dial as digits are pressed.
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Model 9480i CT IP Phone User Guide
Pre-dialing a Number
Tue Jan 01 10:10am
> 1203
Dial
Backspace
Pause
Quit
You can also make a call by pre-dialling a number. Pre-dialling lets you view a number before you
dial. Use the Backspace softkey to correct any errors.
Using Handsfree Speakerphone
The handsfree feature allows you to speak to someone without using the handset or headset. Your
phone must be in either the Speaker or Speaker/Headset audio mode. For more information about
setting the audio mode on your phone, see “Audio Mode” on page 34.
IP Phone UI
•
To dial using handsfree, first press
and enter a number at the dial tone.
•
To answer a call on your phone using handsfree, press
•
If you are in Speaker audio mode, lift the handset and press
and handset.
•
If you are in Speaker/headset audio mode, press
headset.
•
When the handset is on hook, press
Goodbye
or the line/call appearance button.
to switch between handsfree
to switch between handsfree and
to disconnect the call.
When handsfree is on, the speaker light turns on.
Making Calls
Model 9480i CT IP Phone User Guide
135
Making Calls
Using a Headset
The 9480i CT accepts headsets through the modular RJ22 jack on the back of the phone. Contact
your telephone equipment retailer or distributor to purchase a compatible headset.
Note: Customers should read and observe all safety recommendations contained in
headset operating guides when using any headset.
Advanced Volume Controls for the Headset Mic
On the 9480i CT, there are 3 options for the headset microphone volume. For more information
about the headset microphone, see “Headset Mic Volume” on page 35.
IP Phone UI
To change this volume:
1. Press
Options
to enter the Options list.
2. Select Preferences and press Select.
3. Use 2 to scroll down to Set Audio and press Select.
4. Press 2 to scroll down to Headset/Mic Volume and press Select.
5. Press 2 to scroll down to headset/mic volume and press Select.
6. Use 2 to scroll down the list to select your desired volume.
7. Press Enter to save the setting.
8. Press Done to save changes and exit.
9. If you do not wish to save changes, press Cancel to return to the previous screen.
Note: By default, the volume for the headset microphone is set to medium.
To Make and Receive Calls Using a Headset
IP Phone UI
1. Ensure that you have selected a headset audio mode by accessing the Options list (under
option Preferences->Set Audio->Audio Mode on the IP Phone).
2. Plug the headset into the jack.
3. Press the
key to obtain a dial tone or to answer an incoming call. Depending on the
audio mode selected from the options menu, a dial tone or an incoming call is received on
either the headset or the handsfree speakerphone.
4. Press the
136
Goodbye
key to end the call.
Model 9480i CT IP Phone User Guide
Using Intercom
On the 9480i CT, you can use the Icom hard key to automatically connect with a remote extension
or answer an incoming intercom call.
9480i
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
5
JKL
6 MNO
7 PQRS 8 TUV
9 WXYZ
4
GHI
*
0
#
Intercom hard key
Xfer
Icom
Conf
L1
Services
L2
L3
L4
Using the Icom Key
IP Phone UI
1. Press the Icom key.
2. Enter the extension number of the person you wish to intercom or the BLF key for that
extension.
3. After a beep tone, your phone automatically connects with the remote extension and you can
speak through its speaker.
4. To cancel intercom, press
Goodbye
or the Cancel key.
5. When you are finished speaking, hang up the phone by placing the handset back on-hook or by
pressing Goodbye or the line/call appearance button for the active call. When you hang up,
the remote phone also hangs up.
You can set specific incoming Intercom call features on the 9480i CT IP phone using the Aastra
Web UI. The following table describes these features.
Description
Microphone Mute
Allows you to enable or disable the microphone on the IP phone for
Intercom calls made by the originating caller.
Auto Answer
Allows you to enable or disable the IP phone to automatically
answer an Intercom call. If auto-answer is enabled on the IP phone,
the phone plays a tone (if "Play Warning Tone" is enabled) to alert
the user before answering the intercom call. If auto-answer is
disabled, the phone rejects the incoming intercom call and sends a
busy signal to the caller.
Model 9480i CT IP Phone User Guide
Making Calls
Incoming Intercom Features
in Aastra Web UI
137
Making Calls
Incoming Intercom Features
in Aastra Web UI
Description
Play Warning Tone
Allows you to enable or disable a warning tone to play when the
phone receives an incoming intercom call on an active line.
Allow Barge In
Allows you to enable or disable how the phone handles incoming
intercom calls while the phone is on an active call.
For more information about the incoming Intercom features and for procedures on setting these
features, see “Incoming Intercom Call Features” on page 245.
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Model 9480i CT IP Phone User Guide
Redial
IP Phone UI
•
Press
to dial the most recent number you dialed from the phone.
•
If you are off-hook and press
Redial
•
If you are on-hook and press
Redial
Redial
the last number you called is called back.
, a Redial List displays.
The redial list is available during active calls. It stores up to the last 100 numbers you called,
allowing you to scroll through and select the number you wish to redial.
Note: Your System Administrator can set your Redial key to speeddial a specific
number. Contact your System Administrator for more information.
Accessing the Redial List
IP Phone UI
1. If you are off-hook and press
called.
Redial
, the telephone automatically dials the last number you
2. If you are not on the phone, press Redial to display the most recently dialed number and use
2 and 5 to scroll through the list to view the other numbers.
3. Press 2 to see the second most recently dialed number, or 5 to see the oldest call on your list.
4. To dial the displayed number press
5. Press
or the
Goodbye
Redial
, or lift the Handset or press any line keys.
key to cancel.
Note: The redial list is available during active calls. It also stores up to the last 100
numbers you called, allowing you to scroll through and select the number you wish
to redial.
Deleting from the Redial List.
Note: You cannot delete individual entries in the Redial List.
Making Calls
IP Phone UI
Delete All Items
1. Press
Redial
.
2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items.
Model 9480i CT IP Phone User Guide
139
Making Calls
Mute
You can use the Mute
key to mute the handset, headset, or speakerphone. When you use
the mute key on your phone, you cannot be heard on an active call or on a conference. For muted
calls, the handsfree LED flashes and the Mute key LED is ON.
IP Phone UI
You can use the Mute
key to mute the handset, headset, or speakerphone. The speaker
light flashes slowly and you can hear the caller, but they cannot hear you. To switch mute on or
off, press
.
Note: If you place a muted call on hold, the phone automatically takes the call off
mute when you reconnect to the call.
140
Model 9480i CT IP Phone User Guide
Receiving Calls
When a call is ringing at your extension, the inbound callers extension and name display to the
screen. The line/call appearance light flashes quickly for the incoming call.
L1
John Smith
Tue May 17 10:19am
L1 Ring
201
Keri March
Answering an Incoming Call
IP Phone UI
To answer the call
•
For handsfree operation, press
or the line/call appearance button for the incoming call.
•
Press
•
Lift the handset for handset operation.
for handsfree or headset operation.
Note: The audio mode setting you have selected in the options list under Headset
Settings determines if the call goes to handsfree or headset operation. For more
information, see the section “Customizing Your Phone” on page 27.
If the phone is already connected to a call, pressing the line/call appearance button for the new
incoming call automatically places the connected call on hold and answers the new call. To
reconnect to a party, press the line/call appearance button for that call.
Note: The
Goodbye
Model 9480i CT IP Phone User Guide
button can be used to cancel the call pickup procedure.
141
Receiving Calls
If you cannot answer the call, the caller goes to voicemail if voicemail has been configured for
your extension.
Receiving Calls
Sending an Incoming Call to Voicemail
You can send an incoming call directly to voicemail without answering the call. To do this, press
Goodbye
without picking up the handset. If you're already on the phone your incoming call should
go directly to voicemail. Your phone screen displays a voicemail icon (
) along with the
number of waiting messages, if you have unheard messages (example:
x4).
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Model 9480i CT IP Phone User Guide
Handling Calls
When you are connected to a call, you can use the softkeys or hard keys on the phone to place a
call on hold, transfer a call, or conference.
Placing a Call on Hold
You can place an active call on hold by pressing the Hold
hold, only your phone can retrieve the call.
Hold
key. When you place a call on
IP Phone UI
To place a call on hold
1. Connect to the call (if not already connected).
2. Press the Hold
Hold
key.
L1
John Smith
Tue May 17 10:19am
L1 Hold
201
Keri March
The line/call appearance light begins to flash slowly and after a short time the phone beeps softly
to remind you that you still have a call on hold. The screen displays "Call Held" with the line
number the call is held at the phone.
Note: If you are connected to another call, the phone does not beep to remind you
that you still have a call on hold.
Handling Calls
Model 9480i CT IP Phone User Guide
143
Handling Calls
When on Hold
To let your caller know that they are still on hold, music plays softly (if this has been set up for
your system). The call/line appearance light for the line you are on remains solid to indicate that
you are still connected.
Tue May 17 10:19am 00:27
L1 Connected
>201
Keri March
Automatic Hold
When juggling between calls, you do not have to press the hold button to go from one call to the
next. The phone automatically puts your current call on hold as soon as you press a new line/call
appearance button. If you have more than one call on hold, you can reconnect to a held call by
pressing the line/call appearance button where that call is being held. Press Goodbye to disconnect
the call.
Retrieving a Held Call
If you have more than 1 call on hold, you can scroll through the held call information by
pressing 3 and 4 navigation keys. To reconnect to a call press the line/call appearance button
where that call is being held. If you press the call/line appearance button again, you disconnect
from the call.
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Model 9480i CT IP Phone User Guide
Transferring Calls
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with
the person receiving the call. To do this, simply complete the transfer immediately after you have
entered the number. The call goes directly to the extension or outside line you transferred to. If the
party you are transferring the call to does not answer, the transferred call rings back to your
extension.
Consultative Transfer
You also have the option to consult with the person you are transferring the call to, before you
complete the transfer. To do this, simply remain on the line until the receiving party answers the
call. After consulting with the receiving party, you can either complete the transfer or cancel the
transfer to go back to the original call.
IP Phone UI
The 9480i CT has an Intercom hard key on the front panel. In addition, when you lift the handset
on the phone, the Transfer key displays on the softkeys by default. Use either the Intercom hard
key or the softkey to transfer call.
L1
John Smith
>
Dial
Conf
Xfer
More
Screen that displays when handset is lifted
Handling Calls
Model 9480i CT IP Phone User Guide
145
Handling Calls
Use the following procedure to transfer a call to another extension. Use the following illustration
as a reference.
9480i
Hold
Redial
Goodbye
Transfer Softkey
when handset is
lifted
Options
1
2 ABC
3 DEF
5
JKL
6 MNO
7 PQRS 8 TUV
9 WXYZ
4
GHI
*
0
Transfer hard key
#
Xfer
Icom
Conf
L1
Services
L2
L3
L4
To transfer a call to another extension
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2. Press the Transfer key. You should hear a dial tone as a second line opens up.
3. Press a line/call appearance button followed by the extension number (or the outside
number) to Party 2. This is the Party for which you want to transfer Party 1
4. To complete a "blind" transfer, press the Transfer Key again before the receiving end
answers. To complete a consultive transfer, remain on the line to speak with the Party 2,
before pressing the Transfer Key again to transfer Party 1 to Party 2. To cancel the transfer,
select Cancel on the display screen or press Goodbye .
Transferring Two Existing Calls
The 9480i CT allows you to perform a transfer of a call when there are currently two active calls
on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B
is on hold. You can perform the following to transfer Call A to Call B:
1.
Press Transfer key. A new line opens.
2.
Press or scroll to the Line where Call B is on hold.
3.
Press Transfer key.
Call A is transferred to Call B.
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Model 9480i CT IP Phone User Guide
Conferencing Calls
The 9480i CT IP phone offers two methods of conferencing:
•
Local conferencing (default method).
•
Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this
method).
The 9480i CT has a Conference hard key on the front panel. In addition, when you lift the handset
on the phone, the Conference key displays on the softkeys by default. Use either the Conference
hard key or softkey to create conference calls.
L1
John Smith
>
Dial
Conf
Xfer
Screen that displays when handset is lifted
Local Conferencing
The 9480i CT phone supports up to 3 parties (including yourself) in a conference call. This is
called Local Conferencing and is the default method of conferencing on the 9480i CT.
Note: Your System Administrator can set your Conference key to speeddial a
specific number. Contact your System Administrator for more information.
Handling Calls
Model 9480i CT IP Phone User Guide
147
Handling Calls
Using Local Conferencing
IP Phone UI
Use the following procedure to create a conference call using local conferencing. Use the
following illustration as a reference.
9480i
Hold
Redial
Conference Softkey
when handset is
lifted
Goodbye
Options
1
2 ABC
3 DEF
5
JKL
6 MNO
7 PQRS 8 TUV
9 WXYZ
4
GHI
*
0
Conference hard key
#
Xfer
Icom
Conf
L1
Services
L2
L3
L4
1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the
handset or press the speakerphone key.
A line opens up.
2. Call Party 2 by dialing their number (or answer an incoming call of a Party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding
them to the conference.
4. Press the Conf Key. A new line opens.
L2
John Smith
>7788
Dial
Conf
Xfer
5. Enter the phone number of Party 3.
6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding
them to the conference.
7. Press the Conf key again to add Party 3 to the conference. Party 1 (which is yourself), Party
2, and Party 3 are all connected to a single conference.
8. To drop a party from the conference, press the Conf key once more.
Note: You can use 2 and 5 to scroll through and see the numbers and names
(if available) of the parties in the conference call. When a name is displayed,
pressing 4 drops the displayed party from the call.
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Model 9480i CT IP Phone User Guide
Joining Two Active Calls in a Single Conference
IP Phone UI
1. Begin with active calls on two different lines (for example, Line 1 and Line 2 have active
calls).
2. Press the Line key for which you want to conference the two calls together (for example, Line
1).
3. Press the Conf key.
4. Press the Line key that has the second active call (for example, Line 2).
5. Press the Conf key. The two active calls link into a conference call on Line 1.
Note: You can use 2 and 5 to scroll through and see the numbers and names
(if available) of the parties in the conference call. When a name is displayed,
pressing 4 drops the displayed party from the call.
Centralized Conferencing (for Sylantro and Broadsoft Servers)
The 9480i CT allows you to create multiple conferences with unlimited participants (depending on
your server limitations) when your Administrator enables Centralized Conferencing.
If your Administrator does not enable Centralized Conferencing, then the 9480i CT uses Local
Conferencing by default.
Your Administrator can configure Centralized Conferencing globally on all lines or on specific
lines. Although, for the global setting to work, you must configure the lines with the applicable
phone number.
Reference
For more information on Centralized Conferencing, see “Centralized Conferencing” on page 256
or contact your System Administrator.
Handling Calls
Model 9480i CT IP Phone User Guide
149
Handling Calls
Using Centralized Conferencing
IP Phone UI
Note: When Centralized Conferencing is enabled on your phone, local
conferencing (or three-way conferencing) works as indicated in the previous section,
“Using Local Conferencing” on page 148. Joining two active calls in a conference
also works as indicated in the previous section, “Joining Two Active Calls in a
Single Conference” on page 149.
Use the following procedure to create a conference call using centralized conferencing. Use the
following illustration as a reference.
9480i
Hold
Redial
Conference Softkey
when handset is
lifted
Goodbye
Options
1
2 ABC
3 DEF
5
JKL
6 MNO
7 PQRS 8 TUV
9 WXYZ
4
GHI
*
0
Conference hard key
#
Xfer
Icom
Conf
L1
Services
L2
L3
L4
Setting Up a Conference and Adding Multiple Parties
(for Sylantro and Broadsoft Servers)
Note: You can have an unlimited number of parties in a conference (dependent on
the limitations of the server.
1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the
handset or press the Speakerphone Key.
A line opens up.
2. Call Party 2 by dialing their number (or answer an incoming call of a Party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding
them to Conference 1.
150
Model 9480i CT IP Phone User Guide
4. Press the Conf Key. A new line opens.
L2
John Smith
>7788
Dial
Conf
Xfer
5. Enter the phone number of Party 3.
6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding
them to the Conference 1.
7. Press the Conf Key again to add Party 3 to Conference 1. Party 1 (which is yourself), Party 2,
and Party 3 are all connected to Conference 1.
8. Press an available Line Key (or answer an incoming call on an available line). If calling out,
call Party 4.
9. Wait for Party 4 to answer. When Party 4 answers, you can consult with them before adding
them to the conference.
10. Press the Conf Key to add Party 4 to Conference 1.
11. Press the Line Key that has Conference 1.
12. Press the Conf Key to join all parties (Parties 1 through 4) on Conference 1.
13. To add more parties, repeat steps 8 through 12.
Note: You can use 2 and 5 to scroll through and see the numbers and names (if
available) of the parties in the conference call. When a name is displayed, pressing
4 drops the displayed party from the call.
If any party in the conference hangs up (including the party that began the conference), all other
parties in the conference are still connected.
Setting Up Multiple Conferences (for Sylantro Server only)
through 9).
1. Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and
Adding Multiple Parties (for Sylantro and Broadsoft Servers)” on page 150.
2. When you are finished adding all required parties to Conference 1, press an available Line
Key to start Conference 2. You are Party 1 on Conference 2. Call Party 2.
3. When Party 2 answers, press the Conf Key.
4. Press an available Line Key.
Model 9480i CT IP Phone User Guide
151
Handling Calls
Note: The 9480i CT is limited to 9 conferences (a single conference each on lines 1
Handling Calls
5. Call Party 3 for Conference 2.
6. When Party 3 answers, press the Conf Key to join Parties 1 (which is yourself), Party 2, and
Party 3 on Conference 2.
You now have two active conferences on two different lines.
Note: When you are connected to multiple conference calls, and you put a
conference on hold, the conference may be on hold for a limited period of time
before it is disconnected. Contact your System Administrator for more information.
If any party in a conference hangs up (including the party that began the conference), all other
parties in the conference are still connected.
Joining Additional Parties to Active Conferences
In centralized conferencing, you can join multiple incoming or outgoing calls to active
conferences. Before following this procedure, at least one active conference must exist on your
phone.
1. As Party 1, pickup the handset or press the speakerphone key.
A line opens up.
2. Call Party 2 by dialing their number (or answer an incoming call of a Party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding
them to the conference.
4. Press the Conf Key.
5. Press the Line Key that has the active conference. (For example, Line 1 and Line 2 both
have active conferences. Pressing Line 1 joins Party 1 and Party 2 to the conference on Line
1. Pressing Line 2 joins Party 1 and Party 2 to the conference on Line 2.)
6. Press the Conf Key again to join the Parties to the active conference.
Ending a Conference and Transferring Remaining Parties
The 9480i CT allows a Host to drop from a 3-way conference and let the other two parties
remain connected by pressing a Transfer key.
Note: The Caller ID of the dropped Host still displays on the remaining parties’ phones.
If you are the Host of a conference and want to leave that conference:
•
While in a 3-way conference press the Transfer key on the phone.
Your phone leaves the 3-way conference but the remaining parties are still connected to the
conference.
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Model 9480i CT IP Phone User Guide
Ending Calls
IP Phone UI
To end a call, you first need to connect or reconnect to the call if not already connected (for example, if
your caller is on hold). Press Goodbye or the line/call appearance button of the active call to end the
call. If connected through the handset, you can also place the handset back on hook to end the call.
Handling Calls
Model 9480i CT IP Phone User Guide
153
Managing Calls
Managing Calls
The 9480i CT has several features that make it easier to manage calls, and to keep track of your
caller history, as well as your business and personal contacts.
These features include:
•
Directory List
•
Callers List
•
Call Forwarding
•
Missed Calls Indicator
•
Voicemail
Directory List
The Directory List is your personal phone book, conveniently stored within your phone. You can
enter up to 200 entries into the 9480i CT Directory by adding them manually, or by saving the
number and name from other lists stored on your phone. You can also dial directly from a
directory entry. On the 9480i CT, you access the Directory by pressing the UP arrow navigation
key or any softkey configured for Directory.
Accessing Your Directory
IP Phone UI
Use the following procedure to access your Directory List. Use the following illustration as a
reference.
9480i
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
5
JKL
6 MNO
7 PQRS 8 TUV
9 WXYZ
4
GHI
*
0
#
Directory Key
Xfer
Icom
Conf
L1
154
Services
L2
L3
L4
You can also configure
a softkey as the
Directory Key
Model 9480i CT IP Phone User Guide
1. Press the UP arrow key or press a configured Directory softkey. The directory displays the
number of entries in your list. If the Directory list is empty, "Directory Empty/Use Save to
add" displays. The following is an example of the Directory List Header screen with 97 entries
in the List.
Directory
97 items
Use
to view
Press 1st letter
DeleteList - Add New
Quit -
2. You can access entries by pressing 2 and 5 to scroll through the list.
3. To search for an entry by name, press the dial pad number corresponding to the first letter of
the name (for example, press 7 for the letter P). Continue to press the dial pad number to
access other letters on the same key (for example, press 7 three times for ‘Ron’). If there are
multiple entries under the same letter, you can use 2 and 5 to scroll through the list, or
continue to press the next letters of the name to find a better match.
4. To dial the displayed number press
or just lift the handset or press any line keys.
5. To add new entires, press Add New.
6. To delete the entire Directory List, press DeleteList.
7. Press the Quit to leave the Directory or press the Directory key again to quit.
Sorting Entries and Quick Search Feature
You can sort multiple numbers according to preference and perform a quick-search feature that
allows you to enter the first letter that corresponds to a name in the Directory to find specific line
items. The phone displays the first name with this letter.
Note: The quick-search feature in the Directory List works only when the Directory
is first accessed.
Managing Calls
Managing the Directory List
From the Directory List in the IP Phone UI, you can perform the following:
•
“Add New Entries to the Directory List” (page 156)
•
“Edit Entries in the Directory List” (page 157)
•
“Delete Entries from the Directory List” (page 160)
•
“Save Entries to the Directory List” (page 161)
Model 9480i CT IP Phone User Guide
155
Managing Calls
Add New Entries to the Directory List
You can store a maximum of 7 numbers associated with a unique name. You can apply
pre-defined labels to the entry which include, Office, Home, Cell, and Pager, or create your own
labels. The following table indicates the maximum characters for each line and field in the
Directory List.
Directory List Limitations
Maximum length of a line
255
characters
Maximum length of a name
16
characters
Maximum length of a label
14
characters
Maximum length of a URI
45
characters
Maximum number directory entries in the
NVRAM
200
entries
The following examples illustrate the IP Phone UI screens you can use to add entries in the
Directory List.
Name
|
Number
Line: 1
Save
Backspace
abc
more
Cancel
Screen 1
Label
Office |
more
Save
Backspace
abc
Label
Cancel
Screen 2
156
Model 9480i CT IP Phone User Guide
Adding Names, Numbers, Labels
IP Phone UI
On Screen 1:
•
You can add names using the abc softkey.
•
You can add numbers (up to 7 numbers per name) using the numbers on the phone’s keypad.
•
Use the Backspace softkey when required.
•
Use the Save softkey when you are finished adding the name and number(s).
•
You can exit from Screen 1 at any time without saving by pressing the Cancel softkey.
Note: Use the 2 and 5 keys to toggle between Screen 1 and Screen 2.
On Screen 2:
•
You can add a label or URI using the abc softkey; Or you can populate the "Label" field with a
pre-defined label (Office, Home, Cell, Pager) by pressing the Label softkey.
•
Use the Backspace softkey when required.
•
Use the Save softkey when you are finished adding the Label.
•
You can exit from Screen 2 at any time without saving by pressing the Cancel softkey.
Edit Entries in the Directory List
IP Phone UI
On Screen 1, when the cursor is in the "Line" field, softkey 5 displays a Change softkey. The
following example illustrates a Directory entry for "Steve Smith", with a phone number and an
"Office" label. Since the cursor is in the "Line" field, the Change softkey displays.
Dial
Add Number
Managing Calls
001 Steve Smith
Office
905-760-9999
Line: 1 |
Delete
Change
Quit
The following example shows the same Directory entry without a label.
001 Steve Smith
905-760-9999
Line: 1 |
Dial
Add Number
Model 9480i CT IP Phone User Guide
Delete
Change
Quit
157
Managing Calls
•
You can use the Dial softkey to automatically dial the number in the Directory entry.
•
You can use the Add Number softkey to add additional numbers to the current Directory
entry (up to 7 numbers per name).
•
You can use the Delete softkey to delete a number or to delete multiple numbers in an entry
(see “Delete Entries from the Directory List” on page 160.
•
You can use the Change softkey to change a number or a name.
•
You can use the Quit softkey to quit the editing of the current Directory entry.
Scrolling Multiple Screens Per Entry
IP Phone UI
If there are multiple numbers for an entry, the 3 and 4 keys display for you to scroll multiple
screens. The following examples show Screen 1 as Steve Smith’s Office number, Screen 2 as
Steve Smith’s Home number, and Screen 3 as Steve Smith’s Cell number. The first scroll 4
indicates there are multiple number entries for the name. The 3 and 4 indicates you can scroll
forward or backward between screens. The 3 indicates this is the last number entry for the
name.
001
905-760-9999
Line: 1 |
Dial
Arrange
Add Number
Delete
Change
Quit
001
Home
783-555-7676
Line: 1 |
Dial
Arrange
Add Number
Delete
Change
Quit
001
Cell
783-444-5555
Line: 1 |
Dial
Arrange
Add Number
158
Delete
Change
Quit
Model 9480i CT IP Phone User Guide
Arranging Multiple Screens
You can use the Arrange softkey to move the number/label/line forward or backward between
screens for the specified name. If there is a label assigned to the entry, the following screen
displays after pressing the Arrange softkey.
Label: Cell
1. Office
2. Home
3. Cell
Save
Cancel
•
Pressing the Save softkey in the above screen places the Cell label, the Cell number, and line
associated with the Cell number, into the one position. So the first screen to display for the
entry would be the Cell number screen. If no label is assigned to the entry, the numbers would
be arranged in the order you specify.
The following example illustrates the new arrangement of Steve Smith’s number.
Note: The Office label moves to the second position and the Home label moves to
the last position.
001
Cell
783-444-5555
Line: 1 |
Dial
Arrange
Add Number
Delete
Change
Quit
001
905-760-9999
Line: 1 |
Delete
Change
Quit
Managing Calls
Dial
Arrange
Add Number
001
Home
783-555-7676
Line: 1 |
Dial
Arrange
Add Number
Model 9480i CT IP Phone User Guide
Delete
Change
Quit
159
Managing Calls
Delete Entries from the Directory List
You can delete entries from the Directory List in the following ways:
•
Delete a single name or number and all associated numbers and labels.
•
Delete specific numbers and labels from a single entry
•
Delete all entries in the Directory List
You use the Delete softkey to delete a single or multiple numbers, names, or labels for an
individual entry.
IP Phone UI
To delete a single entry from the Directory List:
1. Scroll to a name or number in the Directory List.
2. Press Delete. The following screen displays.
Delete?
Steve Smith
Cancel
Yes
3. Press Yes to delete the directory entry (name, number, label, and line) from the Directory
List.
4. Press Cancel to cancel the delete function.
To delete specific numbers, names or labels for an entry:
1. Scroll to a name or number in the Directory List that has multiple numbers and/or labels
assigned to the entry.
2. Press Delete. The following screen displays.
Delete number
2272939
or delete all
Steve Smith
Entries entries?
Number
Cancel
3. Press Number to delete only a specific number associated with a name.
4. Press Entries to delete the entire directory entry (name, all numbers, labels, and lines
associated with the name) from the Directory List.
5. Press Cancel to cancel the delete function.
160
Model 9480i CT IP Phone User Guide
To delete all entries from the Directory List:
1. Press the Directory key.
Directory
97 items
Use
to view
Press 1st letter
DeleteList - Add New
Quit -
2. At the “Directory List” top screen, press DeleteList.
Save Entries to the Directory List
You can save entries (names and numbers) from other sources to your Directory using any of the
following methods:
•
Save from the Display
•
Save from the Caller List
•
Save from the Redial List
Saving from the Display
IP Phone UI
You can save the name, number, and/or label displayed on your screen during an active call to the
Directory List using the following procedure. Use the following illustration as a reference.
9480i
Hold
Redial
Goodbye
Options
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7
8
9 WXYZ
*
PQRS
0
TUV
#
Directory Key
Xfer
Icom
Conf
L1
Services
L2
L3
L4
You can also configure
a softkey as the
Directory Key
1. During an active call, while the name, number, and/or label of the incoming caller displays to
the LCD, press UP arrow or press the Directory softkey.
2. Press the Add New key.
The name and/or number from the active call gets stored to the Directory.
Model 9480i CT IP Phone User Guide
161
Managing Calls
1
Managing Calls
Saving from the Callers List
IP Phone UI
You can save a name, number, and/or label from the Callers List to the Directory List using the
following procedure. Use the following illustration as a reference.
9480i
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
5
JKL
6 MNO
7 PQRS 8 TUV
9 WXYZ
4
GHI
#
0
*
Callers List Key
Xfer
Icom
Conf
L1
Services
L2
L3
L4
You can also configure
a softkey as the
Callers List Key
1. Press the DOWN arrow or press the Callers List softkey.
2. Scroll to the entry you want to copy to the Directory List.
3. Press Copy. The entry is saved in the Directory List.
Saving from the Redial List
IP Phone UI
You can save a name, number, and/or label from the Redial List to the Directory List using the
following procedure. Use the following illustration as a reference.
Redial List Key
9480i
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7
8
9 WXYZ
*
PQRS
TUV
0
#
Xfer
Icom
Conf
L1
1. Press the
Redial
Services
L2
L3
L4
(Redial List) key.
2. Scroll to the entry you want to copy to the Directory List.
3. Press Copy. The entry is saved in the Directory List.
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Model 9480i CT IP Phone User Guide
Downloading the Directory List to Your PC
You can download the Directory List to your PC via the Aastra Web UI. The phone stores the
directorylist.csv file to your PC in comma-separated value (CSV) format.
You can use any spreadsheet application to open the file for viewing. The following is an example
of a Directory List in a spreadsheet application.
The file displays the name, phone number, and line number for each Directory entry.
Note: Your System Administrator can populate your IP phone Directory List with
server directory files. Contact your System Administrator for more details.
Download the Directory List
Use the following procedure to download the Directory List to your PC using the Aastra Web UI.
Aastra Web UI
1. Click Operation->Directory.
Managing Calls
2. In the Directory List field, click
A File Download message displays.
.
3. Click OK.
Model 9480i CT IP Phone User Guide
163
Managing Calls
4. Enter the location on your computer where you want to download the Directory List and
click SAVE.
The directorylist.csv file downloads to your computer.
5. Use a spreadsheet application to open and view the Directory List.
164
Model 9480i CT IP Phone User Guide
Callers List
The Callers list is a stored log of your incoming calls. The 9480i CT telephone stores information
on up to 200 incoming calls in the Callers list. Your telephone logs the number and name (if
available) of the caller, when they last called, and the number of times they tried to reach you.
When the Callers list is full, the oldest call records are deleted to accommodate the information of
new callers.
If the telephone number of an incoming or outgoing call matches a number that you have
programmed with a name in a softkey or the Directory, the Callers list displays the name and
number.
The display shows you how many callers have been added to the list since you last checked it.
Caller’s List Screen Display
Display Item
Description
450-349-0438
Indicates you have returned the call from the Callers
list.
N MAR 04 3:30pm 2x
"N" indicates a new call.
XX New Callers
When you’re not on the telephone and not in the
Callers list, the display shows you how many callers
have been added to the list since you last checked it.
Indicates an unanswered call in the Callers list.
Indicates an answered call in the Callers list.
Indicates a Call Waiting call in the Callers list.
Indicates an incoming Call Waiting call.
John Burns
9054550055
Jun 8 2:41pm 2X
"2x" indicates this caller has called twice. The display
shows the date and time of the last call from that caller.
Model 9480i CT IP Phone User Guide
165
Managing Calls
You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also
directly dial from a displayed line item in the Callers List.
Managing Calls
Access the Callers List
IP Phone UI
Use the following procedure to access the Callers List. Use the following illustration as a
reference On the 9480i CT, you can press the DOWN arrow navigation key to enter the Callers
List. You can also press a configured Callers List softkey..
9480i
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
5
JKL
6 MNO
7 PQRS 8 TUV
9 WXYZ
4
GHI
*
0
#
Callers List Key
Xfer
Icom
Conf
L1
You can also configure
a softkey as the
Callers List Key
Services
L2
L3
L4
1. Press Callers List key on the phone.
2. Use the 2 and 5 keys to scroll through the line items in the Callers List.
Note: To the left of a line item, a b icon displays with the handset ON or OFF the
receiver. The ON receiver indicates the call came in as a missed call. The OFF
receiver indicates the call came in and was answered.
3. To delete all entries in the Callers list, press the Delete softkey at the "Callers List" header.
To delete a line item from the Callers List, select the line item you want to delete and press
the Delete softkey.
4. To cancel a delete function, press the 2 or the 5 Scroll keys.
5. To save a line item to a softkey for speeddialing, press the Save softkey and enter the line
number at the "Save to?" prompt that is already configured for speeddialing at a softkey.
6. To dial a displayed entry from the Callers List, pick up the handset, press the
handsfree button, or press a line key.
7. To exit the Callers List, press the Callers List key.
166
Model 9480i CT IP Phone User Guide
Edit Entries in the Callers List
Important: The Caller List does not save changes. Editing in the Callers List is generally used if
you plan to call the number and need to add a prefix.
In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the
cursor automatically adds the digit at the left side of the number to enable the entry of the prefix.
Jun 8 2:55pm
N
007
John Burn
rns
9054550055
IP Phone UI
Use the following procedure to edit the Callers List. Use the following illustration as a reference.
9480i
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7
8
9 WXYZ
*
PQRS
TUV
0
#
Callers List Key
Xfer
Icom
Conf
Services
Handsfree Key
L1
L2
L3
L4
1. Press the Callers List Key.
2. Press 2 and 5 to find the entry you want to edit. Press 2 to view the most recent call, or 5 to
see the oldest call on your list.
4. To move the cursor one digit to the right, press 4. To erase one digit to the left of the cursor,
press 3.
5. To dial the displayed number press
Model 9480i CT IP Phone User Guide
, or just lift the handset, or press any line keys.
167
Managing Calls
3. Press any key on the dial pad to begin editing.
Managing Calls
Delete Entries from the Callers List
You can delete individual items from the Callers List, or you can delete all items in the Callers
List.
IP Phone UI
Use the following procedure to delete an individual item from the Callers List. Use the following
illustration as a reference.
9480i
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7
8
9 WXYZ
*
PQRS
0
TUV
#
Callers List Key
Xfer
Icom
Conf
L1
Services
L2
L3
L4
1. Press the Callers List Key.
2. Use 2 and 5 keys to find the item you want to delete.
3. Press the Delete softkey.
4. Press the Delete softkey again at the prompt to erase the item.
IP Phone UI
Use the following procedure to delete all items from the Callers List.
1. Press the Callers List Key.
2. Press the Delete softkey.
3. Press the Delete softkey again at the prompt to erase all items.
168
Model 9480i CT IP Phone User Guide
Download the Callers List to Your PC
You can download the Callers List to your PC for viewing using the Aastra Web UI. When you
download the Callers List, the phone stores the callerlist.csv file to your computer in
comma-separated value (CSV) format.
You can use any spreadsheet application to open the file for viewing. The following is an example
of a Callers List in a spreadsheet application. This file displays the name, phone number, and the
line that the call came in on.
Download the Callers List
Use the following procedure to download the Callers List to your PC using the Aastra Web UI.
Aastra Web UI
1. Click Operation->Directory.
3. Click OK.
4. Enter the location on your computer where you want to download the Callers List and click
SAVE.
The callerslist.csv file downloads to your computer.
5. Use a spreadsheet application to open and view the Callers List.
Model 9480i CT IP Phone User Guide
169
Managing Calls
2. In the Callers List field, click
.
A File Download message displays.
Managing Calls
Account Configuration (DND and Call Forwarding)
The 9480i CT has a feature that allows you to configure “Do Not Disturb” (DND) and “call
forwarding” (CFWD) for multiple accounts on the phone. You can set specific modes for the
way you want the phone to handle DND and CFWD. The three modes you can set on the phone
for these features are:
•
Account
•
Phone
•
Custom
The following paragraphs describe account-based DND and CFWD:
•
DND Account-Based Configuration
•
Call Forward Account-Based Configuration
DND Account-Based Configuration
"Do Not Disturb" (DND) is a feature on the phone that prevents the phone from ringing and
receiving incoming calls. When DND is enabled with "call forwarding" (CFWD), any incoming
calls can be call forwarded to voicemail or another number. See "“Call Forward Account-Based
Configuration”" on page 176 for more information about call forwarding to other numbers.
On the 9480i CT, you can set DND on the phone-side for a specific account or for all accounts
on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic
Settings->Preferences->General->DND Key Mode: Account, Phone (default), and Custom.
DND performs according to the mode you set.
You can then configure a DND key (for the phone or for an expansion module) using the Aastra
Web UI at the path, Operation->Softkeys Keys and XML. You can enable and disable DND by
toggling the key, or by setting DND for a specific account at the path, Basic Settings->Account
Configuration. Once you enable DND, "DND" displays on the LCD for the applicable account.
L1
Screenname1
DND On
Tues Jan1 10:00am
- DND
Note: If there is only one account configured on the phone, then the mode setting is
ignored and the phone behaves as if the mode was set to “Phone”.
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Model 9480i CT IP Phone User Guide
The following describes the key behavior for each DND mode.
•
Account - DND key toggles the account in focus on the IP Phone UI, to ON or OFF if DND
enabled for that account.
•
Phone - (default) DND key toggles all accounts on the phone to ON or OFF.
•
Custom - DND key displays custom screens on the IP Phone UI. User can select whether to
enable/disable DND per account, enable DND on all accounts, or disable DND on all
accounts.
The following table describes the key and Message Waiting Indicator (MWI) LEDs when you
enable DND on the IP Phone.
Key LED Behavior
for All Modes
MWI LED Behavior
for All Modes
DND key LED RED if current account in
focus has DND ON.
DND key LED OFF when current account in
focus has DND disabled.
MWI LED ON if current account in focus has
DND ON.
MWI LED OFF if current account in focus has
DND OFF.
Note: If you make changes to the configuration for DND via the IP Phone UI, you
must refresh the Aastra Web UI screen to see the changes.
Configuring DND
The following describes configuring DND on your phone. To configure a DND key, see the
section, “"Do not Disturb" (DND) Key” on page 80.
Note: If there is no DND key configured or if it is removed, DND is disabled on the
IP Phone.
Managing Calls
Model 9480i CT IP Phone User Guide
171
Managing Calls
Configuring DND Using the Aastra Web UI.
Aastra Web UI
Use the following procedure to configure DND using the Aastra Web UI.
1. Click Basic Settings->Preferences->General.
2. In the “DND Key Mode” field, select a “do not disturb” (DND) mode to use on the phone.
Valid values are: Account, Phone (default), Custom. Default is Phone.
•
accountSets DND for a specific account. DND key toggles the
account in focus on the phone to ON or OFF.
•
phone (default) Sets DND ON for all accounts on the phone. DND key
toggles all accounts on the phone to ON or OFF.
•
custom Sets the phone to display custom screens after pressing
the DND key, that list the account(s) on the phone.
The user can select a specific account for DND, turn
DND ON for all accounts, or turn DND OFF for all accounts.
Notes:
1. If there is only one account configured on the phone, then the mode setting is
ignored and the phone behaves as if the mode was set to “Phone”.
2. Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all
accounts synchronize to the current setting of Account 1.
3. Click
172
to save your changes. The changes takes affect immediately without a reboot.
Model 9480i CT IP Phone User Guide
4. Click Basic Settings->Account Configuration.
5. For each account, enable DND by placing a check mark in the box. Disable DND by
unchecking the box.
Notes:
1. If you selected “Account” or “Custom” mode in step 2, you can enable/disable
each account or all accounts as applicable. If you selected “Phone” mode, the first
account allows you to change the DND status for all accounts.
2. Number and name of accounts that display to this screen are dependant on the
number and name of accounts configured on the phone. In the screen in step 4,
Screenname1 is configured on Line 1, Screenname2 is configured on Line 2, and
Screenname3 is configured on Line 3. Only your Administrator can create accounts
for your phone. Contact your Administrator for more information.
6. Click
to save your changes. The changes takes affect immediately without a reboot.
Using DND Modes via the IP Phone UI
After you add a DND key to your phone, you can toggle the DND state using this key on the
phone. Use the following procedure to enable/disable DND on the IP Phone.
IP Phone UI
The following procedures assume you have already configured a DND key AND assumes there
are three accounts configured on the phone.
Managing Calls
Notes:
1. If there is no DND key configured or if it is removed, DND is disabled on the IP
Phone.
2. If there is only one account configured on the phone, then the mode setting is
ignored and the phone behaves as if the mode was set to “Phone”.
3. Using the Aastra Web UI, if you change the DND key mode to “phone”, all
accounts synchronize to the current setting of Account 1.
Model 9480i CT IP Phone User Guide
173
Managing Calls
DND in Account Mode
1. With the account in focus on the IP Phone UI, press the DND key to toggle DND ON or
OFF for the account. Use the RIGHT and LEFT arrow keys to scroll through each account.
2. Use the RIGHT and LEFT arrow keys to scroll through each account.
L2
L1
L3
Screenname1
Screenname2
Screenname3
DND On
Tues Jan1 10:00am
Tues Jan1 10:00am
DND On
Tues Jan1 10:00am
- DND
- DND
- DND
In the above example, Screenname1, Screenname2, and Screenname3, are three accounts
configured on the phone. Only Screenname1 and 3 have DND ON. Screenname 2 has DND
OFF.
DND in Phone Mode (Default)
1. Press the DND key to toggle DND ON or OFF for all accounts on the phone. Toggling to
ON enables DND on all accounts on the phone. Toggling to OFF disables DND on all
accounts on the phone. Use the RIGHT and LEFT arrow keys to scroll through each
account. Use the RIGHT and LEFT arrow keys to scroll through each account.
L1
Screenname1
DND On
Tues Jan1 10:00am
- DND
L2
Screenname2
DND On
Tues Jan1 10:00am
- DND
L3
Screenname3
DND On
Tues Jan1 10:00am
- DND
In the above example, toggling Screenname1 to DND ON, enabled DND for Screenname2 and 3
also.
Note: Enabling DND in “Phone” mode toggles all accounts on the phone to DND
ON.
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Model 9480i CT IP Phone User Guide
DND in Custom Mode
1. Press the DND key on the phone. The screen displays a list of the accounts on the phone and
allows you to enable/disable a specific account or all accounts. Use the UP and DOWN arrow
keys to scroll through the accounts.
DND
1. Screenname1
2. Screenname2
3. Screenname3
- Change
- All On
- All Off
X
Cancel -
Indicates
DND On
Indicates
DND Off
Done -
In the above example, Screenname1 and 3 have DND ON as indicated by a check mark (3).
Screenname2 has DND off as indicated by an X. The ALL ON and ALL OFF softkeys allow you
to enable or disable DND on all accounts, respectively.
2. You use the CHANGE key to enable or disable DND for a specific account selected.
3. Press DONE to save the change.
Managing Calls
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Managing Calls
Call Forward Account-Based Configuration
Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another
destination.
On the 9480i CT, you can set Call Forward (CFWD) on the phone-side for a specific account or
for all accounts on the phone. You can set a CFWD mode using the Aastra Web UI at the path,
Basic Settings->Preferences->General->Call Forward Key Mode: Account (default), Phone,
and Custom. CFWD performs according to the mode you set.
You can configure CFWD using the Aastra Web UI at the path, Basic Settings->Account
Configuration, OR you can configure CFWD using the IP Phone UI at the path, Options->Call
Forward.
Using the Aastra Web UI at the path, Operation->Softkeys and XML, you can also configure a
CFWD key for the phone (or for an expansion module) to use as a shortcut for accessing the
CFWD menu on the phone.
The following describes the behavior for each CFWD mode.
•
Account - (default) The account mode allows you to configure CFWD on a per account
basis. Pressing a configured CFWD key applies to the account in focus.
•
Phone - The Phone mode allows you to set the same CFWD configuration for all accounts
(All, Busy, and/or No Answer). When you configure the initial account, the phone applies
the configuration to all other accounts. (In the Aastra Web UI, only the account you
configured is enabled. All other accounts are grayed out but set to the same configuration.)
Using the Aastra Web UI, if you make changes to that initial account, the changes apply to
all accounts on the phone.
•
Custom - The Custom mode allows you to configure CFWD for a specific account or all
accounts. You can configure a specific mode (All, Busy, and/or No Answer) for each
account independently or all accounts. On the 9480i CT, you can set all accounts to All On,
All Off, or copy the configuration for the account in focus to all other accounts using a
CopytoAll softkey.
Note: If there is only one account configured on the phone, then the mode setting is
ignored and the phone behaves as if the mode was set to “Phone”.
You can enable different CFWD rules/modes independently (for example, you can set different
phone numbers for Busy, All, and NoAnswer modes and then turn them on/off individually).
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The following table describes the key and Message Waiting Indicator (MWI) LEDs when you
enable CFWD on the IP Phone.
Key LED Behavior
for All Modes
MWI LED Behavior
for All Modes
CFWD key LED RED if CFWD All, CFWD
MWI LED ON if current account in focus has
Busy, or CFWD No Answer is enabled for the CFWD ALL enabled.
account in focus.
MWI LED OFF if CFWD All is disabled.
CFWD key LED OFF if any CFWD mode is
disabled.
Note: If you make changes to the configuration for CFWD via the IP Phone UI,
you must refresh the Aastra Web UI screen to see the changes.
Managing Calls
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Managing Calls
Configuring CFWD Using the Aastra Web UI
Aastra Web UI
Use the following procedure to configure CFWD using the Aastra Web UI.
Note: (Optional) You can configure a Call Forward key on your phone to access the
Call Forward menus if desired. If you do not configure a Call Forward key, you can
still access the Call Forward menu from the IP Phone UI at the path, Options->Call
Forward.
1. (optional) Click Operation->Softkeys and XML.
Softkey 2 configured for CFWD
Softkeys
2. Select from “Key 1” through “Key 20”.
3. In the "Type" field, select Call Forward from the list of options.
4. (optional) If required, enable or disable the applicable states for the Call Forward key (Idle,
Connected, Incoming, Outgoing, and/or Busy).
5. Click
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to save your changes.
Model 9480i CT IP Phone User Guide
6. Click Basic Settings->Preferences->General.
Call Forward
Key Mode
Parameter
7. In the “Call Forward Key Mode” field, select a call forward mode to use on the phone. Valid
values are: Account, Phone, Custom. Default is Account.
Account - (default) The account mode allows you to configure CFWD on a per account basis.
Pressing a configured CFWD key applies to the account in focus.
•
Phone - The Phone mode allows you to set the same CFWD configuration for all accounts
(All, Busy, and/or No Answer). When you configure the initial account, the phone applies the
configuration to all other accounts. (In the Aastra Web UI, only the account you configured is
enabled. All other accounts are grayed out but set to the same configuration.) Using the Aastra
Web UI, if you make changes to that initial account, the changes apply to all accounts on the
phone.
•
Custom - The Custom mode allows you to configure CFWD for a specific account or all
accounts. You can configure a specific state (All, Busy, and/or No Answer) for each account
independently or all accounts.On the 9480i CT, you can set all accounts to All On, All Off, or
copy the configuration for the account in focus to all other accounts using a CopytoAll
softkey.
Note: If there is only one account configured on the phone, then the mode setting is
ignored and the phone behaves as if the mode was set to “Phone”.
8. Click
to save your changes.
The changes takes affect immediately without a reboot.
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Managing Calls
•
Managing Calls
9. Click Basic Settings->Account Configuration.
The illustration above shows 3 accounts configured on the phone. Accounts must be set up
by your System Administrator.
10. For each account, enable the CFWD state by placing a check mark in one or more of the
following “State” fields:
•
All
•
Busy
•
No Answer
The “All” option forwards all incoming calls for this account to the specified phone number
regardless of the state of the phone. The phone can be in the Busy or No Answer states, or
can be in the idle state. The phone still forwards all calls to the specified number.
The “Busy” option call forwards incoming calls only if the account is in the busy state. The
calls are forwarded to the specified phone number.
The “No Answer” option call forwards incoming calls only if the account rings but is not
answered in the defined number of rings. The call gets forwarded to the specified number.
Note: You can use the “Busy” and “No Answer” states together using different
forwarding phone numbers. If these states are enabled for an account (the “All” state
is disabled), and the phone is in the busy state when a call comes in, the phone can
forward the call to the specified phone number (for example, voicemail). If there is
no answer on the phone after the specified number of rings, the phone can forward
the call to a different specified number, such as a cell phone number.
11. For each account, in the “Number” field, enter the phone number for which you want the
incoming calls to forward to if the phone is in the specified state.
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If using the “Account” mode or “Custom” mode, you can enter different phone numbers for
each account.
Notes:
1. If you selected “Account” mode in step 5, you can enable/disable each account
or all accounts as applicable. You can enter different phone number for each enabled
state.
If you selected “Custom” mode, you can enable/disable each account or all accounts
as applicable. You can enter different phone numbers for each enabled state.
If you selected “Phone” mode, all accounts are set to the same CFWD configuration
(All, Busy, and/or No Answer) as Account 1 on the phone. (In the Aastra Web UI,
only Account 1 is enabled. All other accounts are grayed out but use the same
configuration as Account 1.)
Using the Aastra Web UI, if you make changes to Account 1, the changes apply to
all accounts on the phone. Using the IP Phone UI, if you make changes to any other
account other then Account 1, the changes also apply to all accounts on the phone.
When enabling a CFWD state, you must specify a phone number for the phone to
CFWD to. The number you specify applies to all accounts of the same mode.
2. Number and name of accounts that display to this screen are dependant on the
number and name of accounts configured on the phone. In the screen in step 7,
Screenname1 is configured on Line 1, Screenname2 is configured on Line 2, and
Screenname3 is configured on Line 3. The name for the account is specified by your
System Administrator. Contact your System Administrator for more information.
12. For the "No Answer" state, in the “No. Rings” field, enter the number of times that the
account rings before forwarding the call to the specified number. Valid values are 1 through
20. Default is 1.
When using the “Account” mode or “Custom” mode, you can enter a different number of
rings for each account. If you use the Aastra Web UI to change the Call Forward Key Mode to
“Phone”, all accounts synchronize to Account 1.
13. Click
to save your changes.
The changes takes affect immediately without a reboot.
Managing Calls
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Managing Calls
Using CFWD via the IP Phone UI
Once CFWD is enabled on your phone, you can access and change the configuration using the
IP Phone UI or the Aastra Web UI. You can access the CFWD menus by pressing a
pre-configured Call Forward key, or by selecting Options->Call Forward from the IP Phone UI.
The following procedure assumes you have already configured a CFWD key AND assumes
there are three accounts configured on the phone.
Notes:
1. If there is no CFWD key configured on the phone or it is removed, you can still
enable CFWD via the IP Phone UI at the path Options->Call Forward.
2. If there is only one account configured on the phone, then the mode setting is
ignored and the phone behaves as if the mode was set to “Phone”.
3. Using the Aastra Web UI, if you change the CFWD key mode to “Phone”, all
accounts synchronize to the current setting of Account 1.
CFWD in Account Mode
1. Use the RIGHT and LEFT arrow keys to scroll through each account.
L1
Screenname1
CFWD All
Tues Jan1 10:00am
- Call Fwd
L2
Screenname2
CFWD Busy
Tues Jan1 10:00am
- Call Fwd
L3
Screenname3
Tues Jan1 10:00am
- Call Fwd
In the above example, Screenname1, Screenname2, and Screenname3, are three accounts
configured on the phone. Screenname1 has “CFWD All” enabled, Screenname2 has
“CFWD Busy” enabled, and Screenname3 has CFWD disabled as indicated by no message
displayed.
2. Press the Call Forward key. The Call Forward Mode screen displays for the account you
selected. Use the UP and DOWN arrow keys to scroll through each state type.
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.
Indicates
CFWD Enabled
Call Forward Mode
Call Forward
Mode Screen
1. All
2. Busy
3. No Answer
- Change
- All Off
- All On
!
X
CopytoAll Cancel Done -
Indicates
no CFWD phone
number configured
Indicates
CFWD Disabled
In the above example, CFWD All is enabled as indicated by a check mark (3), CFWD Busy is
enabled but no call forward phone number is configured as indicated by a !, and CFWD NoAns is
disabled as indicated by an X.
3. Select a state for the account(s) in focus using the UP and DOWN arrow keys.
You can enable/disable any or all of the following states for an account:
•
All - Enables CFWD All for an account and forwards all incoming calls for that account, to
the specified number.
•
Busy - Enables CFWD Busy for an account and forwards incoming calls to a specified
number if DND has been enabled for that account OR if the account is currently engaged in
another call.
•
No Answer - Enables CFWD NoAns for an account and forwards incoming calls to a
specified number if the call has not been answered for the specified number of rings.
Note: If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled (and/
or if the account has DND enabled), the CFWD All settings take precedence over
CFWD Busy and CFWD NoAns.
You can also use the following keys if required:
All Off - Disables all CFWD states for the current account in focus.
•
All On - Enables all CFWD states for the current account in focus.
•
CopytoAll Key - Copies the call forward phone number and state of the Call Forward mode
(All, Busy, No Answer) in focus to every Call Forward mode of that account. For example, if
you have the cursor pointing at the “All” state and it is enabled and has a call forward phone
number configured, pressing the CopytoAll Key enables the Busy state and the NoAns state
and assigns the same phone number to both states.
•
Cancel Key - Cancels any configuration you may have made without saving. To cancel a
configuration, you must press this CANCEL key before pressing the DONE key.
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Managing Calls
•
Managing Calls
4. For the CFWD No Answer state, press the CHANGE key for the mode you selected in step
2. This displays the Call Forward State screen. In the following example, the CFWD All
state is ON.
Call Forward
Mode NoAns
State:
On
Number: 5551212
No. Rings: 1
- Change
Cancel - AllAccts
Done -
Change
Call Forward
Mode NoAns
State:
Off
Number: 5551212
No. Rings: 1
- Change
Cancel - AllAccts
Done -
Change the
State
Call Forward
State Screen
Call Forward
Mode NoAns
State: Off
Number: 5551212__
No. Rings: 1
- Backspace
Cancel - AllAccts
Done -
Call Forward
Mode NoAns
State: Off
Number: 5551212
No. Rings: 3
- Change
Cancel - AllAccts
Done -
Change the
Number
Change the
No. Rings
Note: You can press the AllAccts key to copy the settings in the current Call
Forward Settings screen for a specific call forward mode, to every account on the
phone. Every account will have the same settings for that call forward mode.
5. Press the CHANGE key in the CFWD State screen. With the cursor in the “State” field,
toggle the state ON and OFF by pressing the CHANGE key.
6. Use the DOWN arrow key to scroll to the “Number” field. Enter a phone number to apply
to the current state in focus. When the phone is in the state you specified, and a call comes
into the phone, it forwards the call to the number you specify.
Use the BACKSPACE key if required to delete characters.
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Model 9480i CT IP Phone User Guide
7. Use the DOWN arrow key to scroll to the “No. Rings” field. Press the CHANGE key to
select the number of rings to apply to the phone for call forwarding incoming calls. Valid
values are 1 to 20. Default is 1.
When the phone receives an incoming call, and call forward is configured on the phone, the
phone rings the number of times you specify in the No. Rings screen, and then forwards the
call.
8. Press DONE in the CFWD State Screen to save all changes.
9. Press DONE in the CFWD Mode Screen to save all changes.
CFWD in Phone Mode
Use the RIGHT and LEFT arrow keys to scroll through each account.
L1
L2
Screenname1
Screenname2
CFWD All
Tues Jan1 10:00am
CFWD All
Tues Jan1 10:00am
- Call Fwd
- Call Fwd
L3
Screenname3
CFWD All
Tues Jan1 10:00am
- Call Fwd
In the above example, Screenname1, Screenname2, and Screenname3, are three accounts
configured on the phone. Screenname1, 2 and 3 have “CFWD All” enabled.
Note: In ”Phone” mode, when you change the call forward configuration for an
account, the change applies to all accounts.
10. Press the Call Forward key. The Call Forward menu displays. Use the UP and DOWN arrow
keys to scroll through each state type.
Indicates
CFWD Enabled
1. All
2. Busy
3. No Answer
- Change
- All Off
- All On
!
X
CopytoAll Cancel Done -
Indicates
no CFWD phone
number configured
Indicates
CFWD Disabled
In the above example, CFWD All is enabled as indicated by a check mark (3), CFWD Busy
is enabled but no call forward phone number is configured as indicated by a !, and CFWD No
Answer is disabled, as indicated by an X.
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Managing Calls
Call Forward Mode
Call Forward
Mode Screen
Managing Calls
11. Select a state using the UP and DOWN arrow keys.
You can enable/disable a specific account on the phone with any or all of the following
states. However, the configuration you set will apply to all accounts on the phone.
•
All - Enables CFWD All on the phone and forwards all incoming calls to the specified
number.
•
Busy - Enables CFWD Busy on the phone and forwards incoming calls to a specified
number if DND has been enabled OR if the phone is currently engaged in another call.
•
No Answer - Enables CFWD NoAns on the phone and forwards incoming calls to a
specified number if the call has not been answered for the specified number of rings.
Note: If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled (and/
or if the account has DND enabled), the CFWD All settings take precedence over
CFWD Busy and CFWD NoAns.
You can also use the following keys if required:
186
•
All Off Key- Disables all CFWD modes.
•
All On Key - Disables all CFWD modes.
•
CopytoAll Key - Copies the call forward phone number and state of the Call Forward mode
(All, Busy, No Answer) in focus to every Call Forward mode. For example, if you have the
cursor pointing at the “All” state and it is enabled and has a call forward phone number
configured, pressing the CopytoAll Key enables the Busy state and the NoAns state and
assigns the same phone number to both states.
•
Cancel Key - Cancels any configuration you may have made without saving. To cancel a
configuration, you must press this CANCEL key before pressing the DONE key.
Model 9480i CT IP Phone User Guide
12. In the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2.
This displays the Call Forward State screen. In the following example, the CFWD All state is
ON.
Call Forward
Mode NoAns
State:
On
Number: 5551212
No. Rings: 1
- Change
Cancel Done -
Change
Call Forward
Mode NoAns
State:
Off
Number: 5551212
No. Rings: 1
- Change
Cancel Done -
Change the
State
Call Forward
State Screen
Call Forward
Mode NoAns
State: Off
Number: 5551212__
No. Rings: 1
- Backspace
Cancel Done -
Call Forward
Mode NoAns
State: Off
Number: 5551212
No. Rings: 3
- Change
Cancel Done -
Change the
Number
Change the
No. Rings
13. Press the CHANGE key in the CFWD State screen. With the cursor in the “State” field,
toggle the state ON and OFF by pressing the CHANGE key.
Use the BACKSPACE key if required to delete characters.
15. Use the DOWN arrow key to scroll to the “No. Rings” field. Press the CHANGE key to
select the number of rings to apply to the phone for call forwarding incoming calls. Valid
values are 1 to 20. Default is 1.
When the phone receives an incoming call, and call forward is configured on the phone, the
phone rings the number of times you specify in the No. Rings screen, and then forwards the
call.
16. Press DONE in the CFWD State Screen to save all changes.
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Managing Calls
14. Use the DOWN arrow key to scroll to the “Number” field. Enter a phone number to apply to
the current state in focus. When the phone is in the state you specified, and a call comes into
the phone, it forwards the call to the number you specify.
Managing Calls
17. Press DONE in the CFWD Mode Screen to save all changes.
Note: In “Phone” mode, the configuration applies to all the accounts on the phone.
CFWD in Custom Mode
1. Use the RIGHT and LEFT arrow keys to scroll through each account.
L1
Screenname1
L2
- Call Fwd
Screenname2
CFWD Busy
Tues Jan1 10:00am
CFWD All
Tues Jan1 10:00am
- Call Fwd
L3
Screenname3
Tues Jan1 10:00am
- Call Fwd
In the above example, Screenname1, Screenname2, and Screenname3, are three accounts
configured on the phone. Screenname1 has “CFWD All” enabled, Screenname2 has “CFWD
Busy” enabled, and Screenname3 has CFWD disabled as indicated by no message displayed.
2. With the account in focus on the IP Phone UI, press the Call Forward key. The Call
Forward Account screen displays which lists all the accounts on the phone. Use the UP and
DOWN arrow keys to scroll through each account.
Indicates
CFWD Enabled
Call Forward
Account Screen
Call Forward
1. Screenname1
2. Screenname2
3. Screenname3
- Change
- All Off
- All On
!
X
CopytoAll Cancel Done -
Indicates
no CFWD phone
number configured
Indicates
CFWD Disabled
In the above example, Screenname1 has one or more CFWD states enabled as indicated by a
check mark (3), Screenname 2 has one or more CFWD states enabled but a specific state has no
call forward phone number configured as indicated by a !, and Screenname3 has one or more
CFWD states disabled as indicated by an X.
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3. Select an account using the UP and DOWN arrow keys.
You can also use the following keys if required:
•
All Off Key- Disables CFWD for all accounts on the phone.
•
All On Key - Enables CFWD for all accounts on the phone.
•
CopytoAll Key - Copies all settings for the account you select, to all other accounts on the
Call Forward Account screen. For example, if you have the cursor pointing at
Screenname1, and you press the CopytoAll key, all of the CFWD settings for
Screenname1 are copied to Screenname2 and Screenname3.
•
Cancel Key - Cancels any configuration you may have made without saving. To cancel a
configuration, you must press this CANCEL key before pressing the DONE key.
4. After selecting an account, press CHANGE.
The Call Forward Mode screen displays for the account you selected. Use the UP and DOWN
arrow keys to scroll through each state type.
Call Forward
Mode Screen
Call Forward Mode
1. All
2. Busy
3. No Answer
- Change
- All Off
- All On
!
X
CopytoAll Cancel Done -
Indicates
CFWD Enabled
Indicates
no CFWD phone
number configured
Indicates
CFWD Disabled
5. In the above example, CFWD All is enabled as indicated by a check mark (3), CFWD Busy
is enabled but no call forward phone number is configured as indicated by a !, and CFWD No
Answer is disabled, as indicated by an X.
6. Select a state for the selected account(s) using the UP and DOWN arrow keys
You can enable/disable any or all of the following states for a specific account or for all
accounts (with individual configurations):
All - Enables CFWD All for an account and forwards all incoming calls for that account, to
the specified number. The phone number can be different between accounts.
•
Busy - Enables CFWD Busy for an account and forwards incoming calls to a specified
number if DND has been enabled for that account OR if that account is currently engaged in
another call. The phone number can be different between accounts.
No Answer - Enables CFWD NoAns for an account and forwards incoming calls to a
specified number if the call has not been answered for a specified number of rings. The phone
number can be different between accounts.
Note: If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled (and/
or if the account has DND enabled), the CFWD All settings take precedence over
CFWD Busy and CFWD NoAns.
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Managing Calls
•
Managing Calls
You can also use the following keys if required:
•
All Off Key- Disables all CFWD states for the selected account.
•
All On Key - Enables all CFWD states for the selected account.
•
CopytoAll Key - Copies the call forward phone number and state of the selected Call
Forward mode (All, Busy, No Answer) to every Call Forward mode of that account. For
example, if you have the cursor pointing at the “All” state and it is enabled and has a call
forward phone number configured, pressing the CopytoAll Key enables the Busy state
and the NoAns state and assigns the same phone number to both states.
•
Cancel Key - Cancels any configuration you may have made without saving. To cancel
a configuration, you must press this CANCEL key before pressing the DONE key.
7. Press the CHANGE key for the mode you selected in step 4. This displays the Call Forward
State screen. In the following example, the CFWD All state is ON.
Call Forward
Mode NoAns
State:
On
Number: 5551212
No. Rings: 1
- Change
Cancel - AllAccts
Done -
Change
Call Forward
Mode NoAns
State:
Off
Number: 5551212
No. Rings: 1
- Change
Cancel - AllAccts
Done -
Change the
State
Call Forward
Mode NoAns
State: Off
Number: 5551212__
No. Rings: 1
- Backspace
Cancel - AllAccts
Done -
Change the
Number
Call Forward
State Screen
Call Forward
Mode NoAns
State: Off
Number: 5551212
No. Rings: 3
- Change
Cancel - AllAccts
Done -
Change the
No. Rings
Note: You can press the AllAccts key to copy the settings in the current Call
Forward Settings screen for a specific call forward mode, to every account on the
phone. Every account will have the same settings for that call forward mode.
8. Press the CHANGE key in the CFWD State screen. With the cursor in the “State” field,
toggle the state ON and OFF by pressing the CHANGE key.
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9. Use the DOWN arrow key to scroll to the “Number” field. Enter a phone number to apply to
the current state in focus. When the phone is in the state you specified, and a call comes into
the phone, it forwards the call to the number you specify.
Use the BACKSPACE key if required to delete characters.
10. Use the DOWN arrow key to scroll to the “No. Rings” field. Press the CHANGE key to
select the number of rings to apply to the phone for call forwarding incoming calls. Valid
values are 1 to 20. Default is 1.
When the phone receives an incoming call, and call forward is configured on the phone, the
phone rings the number of times you specify in the No. Rings screen, and then forwards the
call.
11. Press DONE in the CFWD State screen to save all changes.
12. Press DONE in the CFWD Mode screen to save all changes.
13. Press DONE in the CFWD Account screen to save all changes.
Managing Calls
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Managing Calls
Missed Calls Indicator
The IP phone has a "missed calls" indicator that increments the number of missed calls to the
phone. This feature is accessible from the IP phone UI only.
The number of calls that have not been answered increment on the phone’s idle screen as
"<number> New Calls". As the number of unanswered calls increment, the phone numbers
associated with the calls are stored in the Callers List. The user can access the Callers List and
clear the call from the list. Once the user accesses the Callers List, the "<number> New Calls" on
the idle screen is cleared.
Accessing and Clearing Missed Calls.
IP Phone UI
Use the following procedure to access and clear missed calls from the Callers List. Once you
display the Callers List, the "<number> New Calls" indicator clears. Use the following
illustration as a reference.
9480i
Hold
Redial
Goodbye
Options
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7
8
9 WXYZ
*
PQRS
0
TUV
#
Callers List Key
Xfer
Icom
Conf
L1
Services
L2
L3
L4
1. Press Callers List key on the phone.
2. Use the 2 and 5 keys to scroll through the line items in the Callers List to find the line items
that have the b icon with the receiver ON. These are the missed calls to the phone.
3. To clear a line item from the Callers List, select the line item you want to delete and press
the Clear softkey.
The line item is deleted from the Callers List.
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Voicemail
The Voicemail feature on the 9480i CT IP phone allows you to use a line, configured with a phone
number for dialing out, to connect to a voicemail server.
For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail
access phone number.
The Voicemail list displays a list of phone numbers assigned to the 9480i CT that have registered
voicemail accounts associated with them.
Note: The Voicemail list does not display the voicemail access number.
The phone displays up to 99 voicemails for an account even if the number of voicemails exceeds
the limit.
Registered account numbers/URIs that exceed the length of the screen, either with or without the
voicemail icon and the message count, are truncated with an ellipse character at the end of the
number/URI string.
The end of the Voicemail list displays the number of new voicemail messages (if any exist).
Contact your System Administrator for lines configured for Voicemail.
Using Voicemail
IP Phone UI
1. Press the Services key on the phone.
2. Select "Voicemail".
3. Use the 2 and 5 keys to scroll through the line items in the Voicemail list.
From a selected item in the Voicemail list, you can also lift the handset (go offhook) to make
an outgoing call using the voicemail access phone number.
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Managing Calls
4. When you have selected a line item, press the
handsfree key, 4 Scroll Right key, or
press a line softkey to make an outgoing call using the voicemail access phone number
associated with the line for which the voicemail account is registered.
Cordless Handset
The following sections describe the 9480i CT cordless handset keys and key functions, and how
they help you make and manage your calls and caller information.
Handset Keys
The following illustration and table identify the keys on the key panel of your 9480i CT handset
that you can use for handling calls.
10
1
2
3
4
5
6
5
11
12
7
8
15
9
13
15
14
16
Handset Key Descriptions
Function Description
1
Receiver
2
Volume key
During Ringing: Adjusts ringer volume
During a call: Adjusts receiver volume
During text mode (not in a call): Moves cursor right/left
3
Display
4
Features ƒ Key List
Access key to the programmed Feature Key List
Scrolls up when in the various lists
Adds a space during editing
5
Softkeys
Activates feature or option shown on the display above
the keys
6
Call key
Used to obtain dial tone
Also used as a Hold key
7
Dial Pad
8
Mute Key
When used, prevents the caller from hearing you
9
Headset Jack
10
Status LED
11
Release key
To end calls and go on hook
Exits Menu and the various lists
12
Menu Key
Access key to the different Options
Scrolls down when in the various lists
Used as Backspace during editing
13
Redial Key
Displays the last 10 numbers dialed
14
Charging Jack
15
Charging Contacts
16
Microphone
Cordless Handset
Function #
Reference
For more information about the Handset Keys, see the section, “Using Handset Keys” on
page 206.
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Cordless Handset
When in an idle state, pressing the Menu key  of the handset presents the following list of
options. Once in the menu list the user can scroll up Ï and down  using the scrolling keys
to see each option.
Item #
Menu list
1
Intercom
2
Language
3
Ring tone
4
Custom name
5
Timer On
6
Vibrate Off
7
Handset pairing
8
Key lock Off
9
Backlight On
10
Silent Alert Off
Note: The display returns to idle if no action/activity is initiated within 20
seconds.
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Accessing Options on the Cordless Handset
Pressing the  key accesses the Options List menu. This action results in displaying a Menu list
header with brief list navigation instructions.
Menu
use ´ ½ to view
Pressing the y key quits the Menu and return to the idle mode or call mode.
Intercom
The 9480i CT supports intercom function between a 9480i CT base and any of its paired cordless
handsets, and vice versa.
Pressing Select while viewing this option brings up a list of base and paired handsets available for
intercom. To select a handset or base to intercom, navigate to the desired handset or the base using
the  key or the Ï key. Then press the Call soft key. Shortcut to any handset or base in the list is
permitted by pressing the corresponding numeric key digit; the order of the list is numbered from
zero (0) for the base (0) and four (4) for the 4th handset in the list.
Note: Your System Administrator can configure outgoing Intercom calls using the
Icom button. Contact your System Administrator for more information.
Reference
For more information about using the intercom feature, see “Using Intercom” on page 137.
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Accessing Options on the Cordless Handset
Navigation of the menu is performed using the down arrow (Â key) or the up arrow (Ï key).
Shortcut to the menu item can also be performed by pressing the corresponding menu item
number. You can press a two digit numbered item within a one second time span as a short cut to
select the item.
Accessing Options on the Cordless Handset
Language
The prompt on 9480i CT handset can be personalized to English, French, Spanish, Italian, or
German language. A check mark beside the language indicates the currently selected language
prompt.
In English?
´½=
Scroll
Cancel Select
Reference
For more information about selecting a language to use on the handset, see “Language” on
page 198.
Ring Tone
There are several selectable Ring tones available on the 9480i CT handset. A check mark beside
the ring tone number indicates the currently selected ring tone.
Ring Tone 1
´½=
Scroll
Cancel Select
Reference
For more information about selecting a ring tone on the handset, see “Ring Tones and Tone Sets”
on page 27.
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Custom Name
Custom name allows the user to personalize the name/label for the cordless handset. In a
multi-handset environment, this is an ideal option to personalize each handset to its user or
extension number.
Handset UI
1. Press Â.
3. Press the Change softkey.
4. Press the Edit softkey. If a custom name already exists, the Delete softkey is presented.
5. Using the keypad, type out a new label or use the scroll keys  and Ï to move the cursor to
the desired display position or to erase text.
6. The ChCase softkey is available to toggle between upper and lower case text entry.
7. Press the Save softkey to save the name.
8. Press the Goodbye y key to return to the main idle screen.
Note: In editing mode, the Volume Bar can be used in place of the  and Ï keys
to control the screen cursor. Pressing the Lower end volume bar for Backspace/
Erase; and pressing the Higher end volume bar to add a Space.
Call timer
When the call timer is enabled, the timer starts from the first call and continues until all calls have
been released.
Note: The call timer is not usable for call accounting since the timer continues to
increment even when the call is on hold.
Vibrate
The Vibrate option allows the handset to signal an incoming call by vibrating as well as ringing.
By default, this option is always Off.
Handset UI
•
To enable this feature, press the Change softkey. The display indicates "Vibrate On" and
"-confirmed-" and quickly returns to the previous menu display.
•
Once the Vibrate is On, p icon is shown beside the ringer icon on the top right line of the
display.
•
Pressing the y key returns you to the main idle display screen.
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Accessing Options on the Cordless Handset
2. Navigate to Custom Name or press 4.
Accessing Options on the Cordless Handset
Handset Pairing/Unpairing
All handsets must be paired to a 9480i CT base before they can be used. For more information
on pairing and unpairing the handset, see “Pairing and Unpairing Cordless Handset to Base” on
page 218.
Key Lock On or Off
The key lock option enables the user to lock the keypad keys. This prevents accidental activation
of the phone.
Handset UI
To lock the keys from the key lock option page:
•
Press Change softkey to turn Key lock ON or OFF. The screen displays Key lock On or Key
lock Off -confirmed-.
•
Pressing the y key returns you to the main idle display screen.
Note: You can activate the Key Lock Off or On by pressing only the  and then
the* key from the idle screen.
Backlight
The Backlight option allows the user to turn on or off the backlit light on the LCD display.
Handset UI
•
Press Change softkey to turn Backlight ON or OFF.
Once the Backlight option is chosen, the screen displays Backlight On or Backlight Off
-confirmed-.
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Model 9480i CT IP Phone User Guide
Silent Alert
The Silent Alert option activates an internal hardware vibrator instead of a regular ringer during an
incoming call. By default, the Silent Alert is automatically set to Off.
Handset UI
To activate Silent Alert from the option display:
•
Once the Alert is On, p icon is shown on the top line of the display.
Notes:
1. You can activate or deactivate the Silent alert by pressing only the  key and
then the # key.
2. The Ringer Icon does not appear on the display when the Silent alert is On.
Finding the Phones’s IP Address using the Handset
You can find the IP address of the IP phone’s Base Unit using the handset. Use the following
procedure to find the IP address.
Handset UI
1. Press the  key to enter the Options List when the phone is not in use.
2. Use the scroll keys  and Ï to scroll to the "Network" option.
3. Press r to select the "Network" option.
4. Use the scroll keys  and Ï to scroll through the network status until the IP address of the
phone appears in the display.
5. Press y when done.
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Accessing Options on the Cordless Handset
Press Change softkey to turn alert On or Off. The display shows
–confirmed-.
Accessing Options on the Cordless Handset
Feature Keys on the Handset
You can program up to 15 feature keys on the 9480i CT handset with specific functions using the
Aastra Web UI. In addtion, up to 9 lines are available for use from the handset.
The following table identifies the default settings for the 15 keys on the Handset.
Handset
Key
Default Setting
1
Line 1
2
Line 2
3
Line 3
4
Line 4
5
Icom
6
Dir
7
Callers
8
Xfer
9
Conf
10
Private
11
None
12
None
13
None
14
None
15
None
The following table lists the functions you can set on the feature keys and provides a description
for each function,
202
Key Function
Description
None
Indicates no setting for the key.
Line 1 through 9
Indicates the line number <N> is available for selection from the
handset. Valid values for <N> are 1 through 9.
Intercom (Icom)
Indicates the key is configured to be used for intercom calls.
Directory (Dir)
Indicates the key is configured to access the Directory List.
Callers List (Callers)
Indicates the key is configured to access the Callers List.
Transfer (Xfer)
Indicates the key is configured as a Transfer key (Xfer) for transferring
calls.
Park
Indicates the key is configured to park incoming calls when pressed.
Pickup
Indicates the key is configured to pick up parked calls when pressed.
Conference (Conf)
Indicates the key is configured as a Conference key (Conf).
Model 9480i CT IP Phone User Guide
Key Function
Description
Private/Public
Indicates the key is configured for either Private or Public use. You can
toggle between Private and Public as required. Default is Private.
Note: “Private” is the default setting on the Handset. The “Private/
Public” option is available only when multiple handsets are paired with
the same base.
In “Private” mode set on a specific Handset, all calls are made private
to that Handset only. No calls are shared.
Flash
Indicates the key is set to generate a flash event when it is pressed on
the 9480i CT. The IP phone generates flash events only when a call is
connected and there is an active RTP stream (for example, when the
call is not on hold).
Feature Key Programming Guidelines
The following are guidelines to use when programming the feature keys on the handset:
•
All handsets paired with the same Base Station have the same programmed functions since the
web interface applies the functions to all the handsets paired with that base.
•
A newly registered handset or handset that was out-of-range during the programming needs to
perform an "off-hook and on-hook" sequence in order for the newly programmed function to
be broadcast to the affected handsets. Simply press the v key from the idle state to go
off-hook. Then, press the y key to go back on-hook.
•
Duplicate functions can exist in the feature key as there is no filtering or duplicate checking
done on the handset or the base.
•
If no line keys are programmed for the feature key, the handset is restricted to intercom calls
only.
•
If all 15 Handset Keys have been programmed to "None", the user is presented with a List
empty message when the feature key is pressed.
List empty
Use web page to
configure
•
For security reasons, the user has 180 seconds (3 minutes) to complete the programming.
Otherwise, the phone displays the following error:
** Error **: Session expired, Please reload page.
•
For security reasons, the user must submit the page from the same browser that was used to
load the page. If the user tries to submit the page from any other IP address, the following error
displays: ** Error ** Session invalid. Different Client IP Addresses. — Please reload page.
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Accessing Options on the Cordless Handset
In “Public” mode, all handsets paired with the same base can share
calls. In this mode, a triangle indicator illuminates in front of the Public
label in the feature list on the Handset. You can toggle between Public
and Private as required. The Base Unit displays “Private” on a softkey
allowing you to toggle between Public and Private.
Accessing Options on the Cordless Handset
Programming Feature Keys
You can program up to 15 feature keys on the 9480i CT IP phone using the Aastra Web UI. Use
the following procedure to program the feature keys on your 9480i CT Base Station and all
paired handsets.
Aastra Web UI
1. Open your web browser and enter the phone’s IP address or host name into the address field.
2. At the prompt, enter your username and password and click
.
Note: For a user, the default user name is “user” and the password field is left
blank
1. Click Operation->Handset Keys.
2. Select the handset key you want to program.
3. Select the function for that handset key from the "Key Function" field.
4. Click
to save the function you selected to the handset key. The key programming
information is sent to the 480i Base Station and to all the cordless handsets associated with
that Base Station. Any key programmed to "None" does not appear in the handset’s list.
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Model 9480i CT IP Phone User Guide
Idle Mode
During idle mode (i.e. no incoming call, no active call, or no call on hold), the handset name, date
& time, status messages, and status icons are present on the display.
Angela
May 17 10:19am
Accessing Options on the Cordless Handset
Note: The phone name label (Angela in the diagram above) can be edited in the
Options list.
Handset Icons and Status Messages
Screen Icons
Icon
Description
b
Battery Charge State
4 bars for battery full and the battery icon flashes when charging
m
Reception (Radio Link)
On - Within Range: Ready for use
OFF - Out of range/no radio link
h
Feature Key Activation
Indicates the phone is off hook or a call is in progress
p
Silent Alerter
Silent alerter activated
¬b
lb
Ringer Volume
This icon is available only when the phone is in idle mode to indicate the ringer
volume level. The box goes from empty to fully black to represent from off to low
to high volume.
Receiver Volume
This icon is available only when the phone goes off-hook to indicate the receiver
audio volume. The box goes from empty to fully black to represent from low to
high volume; there are 10 volume levels total.
Directory List
This icon located just above the softkey allows access to the Directory List
feature.
¨
Callers List
This icon located just above the softkey allows access to the Callers List feature.
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Accessing Options on the Cordless Handset
Status Messages
Display Message
Description
Microphone mute
Indicates when the Mute button has been Activated
Out of range
Appears briefly when pressing a key if out of range of the base
station
Multifunction Handset LED Indicator
The multifunction Handset LED provides the following user feedback:
When LED is
This indicates
Flashing slow
Message is waiting (Message Waiting Indicator)
Flashing rapid
“Alert” status is present
Flashing
intermittently
Mute is enabled on the Phone
Flashing
intermittently
Hold is enabled on the Active call
Solid
Active call is present
Using Handset Keys
UP Arrow Keys( {or })
Your 9480i CT cordless handset has two UP Arrow keys directly under the LCD display. These
are softkeys that change depending on the phone’s state, displaying relevant keys only. These
softkeys are pre-programmed for the call handling and extension management features.
Talk /Hold v Key
The Talk/Hold key v is a multi-purpose key with the following uses:
206
•
To initiate a call by seizing the line or through pre-dial.
•
To answer a call during ringing.
•
To place a call on hold during an active call.
Model 9480i CT IP Phone User Guide
Hold v Key
•
Press the hold key v while on a call to place the call on hold. While a call is on hold, and if
there are no other active calls, the LED flashes at the hold rate and the display presents the
Call is on Hold prompt. In addition, a held call reminder tone is played in the form of a short
ring burst (flash ring).
Note: The handset is equipped with an auto-hold feature. While on an active call,
pressing any other line key results in the current line being placed on hold and the
new line being seized.
The release key is a multi-purpose key with the following uses:
•
To end a call.
Note: You can also place the handset in the charger cradle to end the call.
•
To silent the ringing during an incoming call.
•
To exit feature such as Menu (options), Directory, Callers, Redial, Predial.
Note: Pressing this key in a feature does not terminate an active call.
Mute Key ( æ)
Use the mute key when you want to be able to hear a caller but have them not hear you. Press the
æ key to mute the handset. Press the æ key again to disengage mute. The "Microphone Mute"
prompt displays when mute is activated.
Redial Key ( ß)
The Redial key displays a list of the last 10 calls made from the handset. Use the Ï and  to
scroll through the list.
Feature Key List ( Ï)
The 9480i CT cordless handset supports a programmable feature key list for easy access to
common features. The available features include line keys (1-9), intercom, directory, callers list,
transfer, conference, and public/private call mode. For more information about the feature keys,
see “Feature Keys on the Handset” on page 202.
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Accessing Options on the Cordless Handset
Release Key ( y)
Accessing Options on the Cordless Handset
Menu List ( Â)
The Menu list allows access to intercom calling, and personalization of handset including
language, ring tone, vibrate, backlight and silent alert. Please refer to the section “Accessing
Options on the Cordless Handset” on page 197.
Battery Charging
The handset is powered by a nickel metal hydride battery pack. To install and charge the battery:
1.
Slide the cover of the battery compartment.
2. Place the battery pack in the compartment with the connector wires pointing towards the
bottom of the handset.
3. Connect the battery terminal wire to the charging pins located in the compartment
4. Slide the cover of the battery compartment back onto the handset
5. Place the handset, face up, in the charging cradle. The handset should easily slide into the
charging cradle. If it does not, check the battery compartment cover to ensure it is in the
proper position.
6. To confirm that the battery is charging, check the battery icon symbol on the handset display
to see if the lines inside the icon are flashing left to right.
Note: The battery must be charged for a minimum of six hours prior to initial usage
of the phone.
Handset Battery Indicator & Status
The display provides "at a glance" information on the handset battery.
Icon
Description
dcba
f
The bars indicate the battery charge level — 4 for full, needs recharging
when only 1 bar appear
The bars flash when the battery is being recharged on the charger stand.
Note: The handset is designed to recharge the batteries automatically, when
required and placed on the charger stand. The battery icon does not flash and the
handset does not charge every time it is placed on the stand. If a defective battery is
replaced, then the battery Icon is not identified until the new battery is charged for at
least 2 minutes.
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Model 9480i CT IP Phone User Guide
Volume Control
The volume key, located on the side of the handset, controls both the receiver and ringer volume.
Note: The volume key can also be used to adjust the right/left cursor to add spaces
or to erase characters on the display when editing or creating names, key labels etc.
To adjust the receiver volume:
•
While on a call, press the top of the key to increase the receiver volume and press the bottom
of the key to decrease the volume. The receiver volume icon indicates the current volume
level. In absence of a PBX, the receiver volume returns to the default setting after each call.
However, the PBX directive can direct the handset default to the volume.
To adjust the ringer volume:
•
When the handset is not being used for a call, press the top of the key to increase the ringer
volume and press the bottom of the key to decrease the ringer volume. The handset ringer
sounds on each adjustment to reflect the new setting and the ringer volume icon shows the
current level chosen.
Directory – Cordless Handset
The following paragraphs describe:
•
Editing entries in the Directory
— Keys used for editing
•
Adding entries to the Directory
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Accessing Options on the Cordless Handset
Handset UI
Accessing Options on the Cordless Handset
Editing Entries in the Directory
You can use specific keys on the Handset to edit each character in an entry in the Directory. The
following paragraphs describe each key used for editing entries.
Keys Used for Editing
During alphanumeric entry, the Volume Control key
becomes the edit key. It provides
backspace and forward-space capability to the unit. For Backspace/Erase, press the Lower end
of the volume bar. To add a space or to erase from left to right, press the higher end of the
volume bar.
Note: The Down scroll key (marked Â) or the Up scroll key (marked Ï) are also
used to provide backspace and forward space respectively.
General Entry Editing
To accommodate adding and editing, use the available characters as labeled on the keypad.
Pause key and special characters are also available.
0 Key / Pause key
To allow the user to enter pause characters, the pause key is the 0 digit key in alphanumeric
editing mode. Characters appear in the following order: : 0, p.
1 Key
In the alphanumeric mode, the 1 digit key accesses several special characters. Characters
appear in the following order:
1
@
.
:
;
=
_
,
-
‘
&
(
)
As can be seen, these special characters accessible through the 1 key allow URI and IP address
data entry.
Note: To enter the dot/period in the IP address format, the star * key is used when
in numeric "123" editing mode. Alternatively, in text "abc" or "ABC" editing mode,
use the 1 key to access the ".".
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Model 9480i CT IP Phone User Guide
Softkeys "123" —"abc"—"ABC"
Handset UI
1. Use the left soft key to toggle from numeric "123" editing mode to lower case text "abc"
editing mode, to upper case text "ABC" editing mode.
Number/Address
693_
123
Number/Address
693_
abc
Save
Save
Number/Address
693seam_
ABC
Save
abc
Number/Address
693seamG@_
Save
3. Continue editing in lower case text mode then switch to upper case text mode.
Number/Address
693seamG@_
abc
Save
ABC
Number/Address
693seamG@_aastra
.com
Save
4. Cycle edit mode back to lower case and finish address entry.
Adding an Entry to the Directory
The directory can store up to 50 names and numbers, which display in alphabetical order. If no
name is entered, the entries are sorted by number, at the beginning of the directory.
Handset UI
To add an entry to the directory:
1. Press the
key from the idle mode as shown below.
Angela
May 17 10:19am
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211
Accessing Options on the Cordless Handset
2. Switch from numeric to lower case alphanumeric mode.
Accessing Options on the Cordless Handset
2. Press the Add key.
1 item
Press first
letter or ´ ½
Add
Delete
3. Enter the Number/Address information. For more information on entering characters/
numbers in the Directory, see “Editing Entries in the Directory” on page 210.
4. Press Save to advance to the name entry screen.
Number/Address
123abcABC@aastra
.com_
abc
Pressing "Save"
softkey moves to the
name editing mode
Enter name
_
ChCase
Save
Save
5. Enter a name for the Number/Address information. The name can have up to 15 characters,
including spaces. For more information on entering characters/numbers in the Directory, see
“Editing Entries in the Directory” on page 210.
6. Press the Save softkey. The display shows "Item Saved".
Callers List - Cordless Handset
The Callers list stores the last 50 calls received. Items are stored in chronological order with new
items being first in the list. Each call received is stored, no collapsing of records, and can be
deleted or saved to a directory. Oldest call records are automatically removed from the list when
the list is full and new items are received.
The following figure shows the header screen. On this screen, there is the title, the number of
total items, the number of new items, instructions for viewing the items and two softkeys — Exit
and Delete. The Exit key quits the list and the Delete key deletes the entire Callers list.
Caller List
x items
x New
Use or New
Add
Delete
If there are no new items, then the x New line is not displayed. Once items are viewed, they are
marked as old and do not show up in the new item count or in the new item scroll list.
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Model 9480i CT IP Phone User Guide
Once in the list, items are displayed as shown in the next figure.
Item x New
Name
Number
Time of call
Options Line
The above screen shows the item number, the name and number of the caller, and the time the call
was received. Also shown are two softkeys — Options and Line.
Dialing from the Callers List
Handset UI
1. To dial a caller back, press the Line softkey.
You are taken to the feature list where you can choose the configured line to place the call.
2. Scroll to the desired line and press Select.
The call is placed on that line over the cordless link.
Saving Entries from the Callers List to the Directory
Handset UI
1. From the Options softkey in the Callers List, scroll to the Save to Directory Item.
2. Press the Select softkey.
The following screen displays upon successful saving to the directory.
Save
´ ½=
Directory
Scroll
Cancel
Model 9480i CT IP Phone User Guide
Select
213
Accessing Options on the Cordless Handset
Options allow the user to save to directory or delete the record.
Accessing Options on the Cordless Handset
Deleting Entries from the Callers List
Handset UI
1. From the Options softkey of the Callers List, scroll to the Delete Item.
2. Press the Select softkey.
Delete
´ ½=
Scroll
Cancel
Select
You are prompted to confirm the delete action by pressing the Delete softkey.
Delete again to
erase this item
Cancel
Delete
3. Press Delete to remove the item.
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Model 9480i CT IP Phone User Guide
Making Calls from Cordless Handset
Pre-dialing a Number
Handset UI
1. Press the v key to obtain dial tone and use the Keypad to dial the number.
You can also make a call by pre-dialling a number. Pre-dialling lets you view a number before
you dial.
2. If the number is correct, press the v key to dial the number.
3. If the number is incorrect, use the  key or press down on the volume key to erase digits from
right to left.
Calls can also be made directly from the Directory.
The 9480i CT cordless handset accepts headsets through the 2.5 mm audio jack on the bottom of
the phone. Contact your telephone equipment retailer or distributor to purchase a compatible
headset. Customers should read and observe all safety recommendations contained in headset
operating guides when using any headset.
Receiving Calls
Handset UI
•
When a call is ringing at your extension, the handset displays the Inbound Call screen.
•
Press the v key to answer an incoming call or lift the handset out of the charging cradle.
Call Privacy
In the 9480i CT multi-handset system, it is possible to connect several cordless handsets together
with each other or with the base as extensions to a call. This is just like an analog system with
extension phones going off hook to join a call in progress. However, because this system is
actually intended for use in an enterprise environment, some method of call privacy is required.
All calls, base or handset, begin in the "private" mode. In this mode, no extensions are allowed
to join that handset or base call. A user interface provides the ability to toggle between the
"Private" and "Public" modes. For more information about public and private keys, see “"Public"
and “Private” Feature Key” on page 216.
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215
Making Calls from Cordless Handset
Using a Headset
Making Calls from Cordless Handset
"Public" and “Private” Feature Key
A feature key is available in the feature list for the user to press, to toggle between the "Private"
and "Public" modes for a call. Pressing the Public feature key in the feature list anytime during
a call, puts the call into the public call mode. When the call is in public call mode, the triangle
indicator lights in front of the Public label in the feature list. This also causes that feature key to
appear on an available softkey but with a different label – Private. The user can then press the
Private softkey to toggle the call back to private, or he can navigate into the feature list and
press the Public feature key.
Either way, the triangle indicator clears and the call goes back to Private mode. The following
illustrations show the handset screens during public and private calling.
Corey
516-2681
00:00:00
Line 1
Private Call in Progress
Corey
516-2681
00:00:00
Private Line 1
Public Call in Progress
<13>
<14>
Public
PgDown
Select
Feature List View with the Public
Key Selected but not Invoked
Line 1
Line 2
Public
PgDown
Select
Feature List View with the Public
Key Invoked but not Selected
In the figure above, the left screen depicts a call that is public. The user can press the Private
softkey at any time to make the call private – i.e. no extensions allowed to join. In the right
screen, the right pointing triangle indicates the current call is in public mode. The user could also
select this feature key to return the call to private.
Note: Any local caller on the call can convert the call. For instance, if one cordless
caller is on an external call, he can press the "Public" feature key to make the call
public. At that point up to three other handsets can join in on the call. If any of those
joining handsets presses the "Private" soft key, then the call is made private and no
other users can join the call unless the call was made public again.
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Model 9480i CT IP Phone User Guide
Ending Calls
Handset UI
•
To end a call, you first need to connect to the call, if not already connected, and press the
N key.
•
You can also place the handset back on the charging cradle to end the call.
Making Calls from Cordless Handset
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Pairing and Unpairing Cordless Handset to Base
Pairing and Unpairing Cordless Handset to Base
Pairing/Unpairing the Handset
All handsets must be paired to a base station. You must perform this from both the telephone
base station and the cordless handset. Successful pairing adds the handset name to the handset
list on the base station and synchronizes the handset list from the base to the newly paired
handset. A total of four handsets can be paired to a single base station.
Unpairing of the Handset can be done from either the cordless Handset OR the base station.
However, if the Handset is out of range, and you perform unpairing from just the Handset OR
just the base station, the device that you performed unpairing on is unpaired, but the other device
remains paired. If communication between the base station and the Handset is lost, you must
perform unpairing on the other device as well.
Note: When performing the handset pairing or unpairing, it is recommended that
the handset be within 3 feet of the base station.
Pairing the Handset to the Base Station
Base Station and Handset UI
1. On the base station, press
(Options).
2. Select Preferences->Handset Pairing.
Preferences
1. Tones
2. Contrast Level
3. Speed Dial Edit
4. Live Dialpad
5. Set Audio
6. Time and Date
7. Lanaguge
8. Handset Pairing
- Select
Done -
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Model 9480i CT IP Phone User Guide
3. Choose Pair and press Select.
Handset Pairing
Pair
Remove
Pairing and Unpairing Cordless Handset to Base
- Select
Cancel Done -
The following displays on the handset.
Handset Pairing
Attempting to pair.....
Cancel Done -
Note: If the Handset is not paired, the base station softkey displays as Pair instead
of Remove.
4. On the Handset, press Â.
5. Select Hset Pairing.
7 - Hset pairing
= Scroll
Pair
Note: If the Handset has already been paired, the softkey is labelled as Remove
instead of Pair.
Ensure the Handset being paired is within close proximity to the base station. It is
recommended that the Handset be within 3 feet from the base station during pairing.
Note: It is recommended that you execute the following steps 6 and 7 at the same
time.
6. On the Handset, press the softkey for Pair
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219
Pairing and Unpairing Cordless Handset to Base
The following displays on the handset.
Attempting to
pair...
Cancel
Upon success or failure of pairing, one of the following displays on the Handset and base
station, respectively:
Successful
pairing
Successful Pairing of Handset
Pairing failed
Try again
Cancel Pair
Failed Pairing of Handset
Note: If pairing timesout, retry the pairing procedure again. It may take several
attempts to pair the Handset with the base station.
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Model 9480i CT IP Phone User Guide
Unpairing the Handset from the Base Station Using the Base UI
Base UI
Notes:
Pairing and Unpairing Cordless Handset to Base
1. Ensure the Handset being unpaired is within close proximity to the base station.
It is recommended that the Handset be within 3 feet from the base station during
unpairing. If the Handset is out of range, and you perform unpairing from just the
base station, the base station is unpaired, but the Handset remains paired. If
communication between the base station and the Handset is lost, you must perform
unpairing on the Handset as well.
2. Unpairing of the Handset returns it to factory default state. All data, including the
functions in the Feature key, are removed.
1. On the base station, press
(Options).
2. Select Preferences->Handset Pairing.
Preferences
1. Tones
2. Contrast Level
3. Speed Dial Edit
4. Live Dialpad
5. Set Audio
6. Time and Date
7. Lanaguge
8. Handset Pairing
- Select
Done -
3. Choose Remove and press Select.
Handset Pairing
Pair
Remove
- Select
Model 9480i CT IP Phone User Guide
Cancel Done -
221
Pairing and Unpairing Cordless Handset to Base
4. Select Done. The following screen displays on the base station phone.
Handset Pairing
Attempting to remove.....
Wait.....
Cancel Done -
Upon success or failure of unpairing, one of the following screens displays on the base
station phone.
Handset Pairing
Removal successful.
Cancel Done -
Successful Removal
Handset Pairing
Removal failed.
Try again.
Cancel Done -
Failed Removal
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Model 9480i CT IP Phone User Guide
Unpairing the Handset from the Base Station Using the Handset UI
Handset UI
Notes:
2. Unpairing of the Handset returns it to factory default state. All data, including the
functions in the Feature key, are removed.
1. On the Handset, press  (Menu).
2. Select Hset pairing.
7 - Hset pairing
= Scroll
Remove
Note: If the Handset is not paired, the softkey is labeled as Pair instead of Remove.
Press the Remove softkey.
Attempting to
remove...
Cancel
Upon success or failure of unpairing, one of the following screens displays on the Handset.
Removal
successful
Successful Removal Attempt
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223
Pairing and Unpairing Cordless Handset to Base
1. Ensure the Handset being unpaired is within close proximity to the base station.
It is recommended that the Handset be within 3 feet from the base station during
unpairing. If the Handset is out of range, and you perform unpairing from just the
Handset, the Handset is unpaired, but the base station remains paired. If
communication between the base station and the Handset is lost, you must perform
unpairing on the base station as well.
Pairing and Unpairing Cordless Handset to Base
Removal failed
Try again
Cancel Remove
Failed Removal Attempt
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Model 9480i CT IP Phone User Guide
Additional Features
This section describes additional features you can use on the 9480i CT phone.
Star Codes
All of the main call handling and extension management features using star codes can be set on
your phone by your Administrator. Contact your System Administrator for more information.
If these have not been set up, you can dial any star code commands on the 9480i CT phone the
same way you would on a regular telephone.
Suppress DTMF Playback
A feature on the IP phones allows you to enable or disable the suppression of DTMF playback
when a number is dialed from the softkeys.
When suppression of DTMF playback is disabled, and you press a softkey, the IP phone dials the
stored number and displays each digit as dialed in the LCD window.
When the suppression of DTMF playback is enabled, the IP phone dials the stored number and
displays the entire number immediately in the LCD window, allowing the call to be dialed faster.
DTMF playback suppression is enabled by default. Disabling suppression of DTMF playback can
be configured using the Aastra Web UI.
Configuring Suppression of DTMF Playback
Additional Features
Aastra Web UI
Use the following procedure to configure suppression of DTMF playback.
Note: "Suppress DTMF Playback" is enabled by default.
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225
Additional Features
1. Click Basic Settings->Preferences.
2. Go to the "General" section.
3. The “Suppress DTMF Playback” field is enabled by default. To disable this field, uncheck
the box.
4. Click
226
to save your settings.
Model 9480i CT IP Phone User Guide
Display DTMF Digits
A feature on the 9480i CT phone allows users to enable or disable DTMF (dual-tone
multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing
from a softkey or expansion module key.
DTMF is the signal sent from the phone to the network that you generate when you press the
phone’s touch keys. This is also known as “touchtone” dialing. Each key you press on your phone
generates two tones of specific frequencies. One tone is generated from a high-frequency group of
tones and the other from a low frequency group.
If you enable the Display DTMF Digits parameter, the digits you are dialing from the keypad or
from a softkey, display to the IP phone’s LCD display. This parameter is disabled by default (no
digits display when dialing).
You can enable the "Display DTMF Digits" parameter using the Aastra Web UI.
Configuring Display of DTMF Digits
Aastra Web UI
Use the following procedure to configure the display of DTMF digits on the IP phone.
Note: "Display DTMF Digits" is disabled by default.
1. Click Basic Settings->Preferences->General.
Additional Features
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227
Additional Features
2. Enable the "Display DTMF Digits" field by checking the check box.
Disable this field by unchecking the box). Default is disabled.
3. Click
228
to save your settings.
Model 9480i CT IP Phone User Guide
Enable/Disable Call Waiting
The call waiting feature notifies the user on an active call, of a new incoming call. You can disable
the call waiting feature, so that the new incoming call is automatically rejected by the phone with a
busy message.
If you disable call waiting on the phone, and the user is on a call, any further incoming calls
receive busy unless “Call Forward Busy” or “Call Forward No Answer and Busy” is
configured on the phone (for information on
“Call Forward Account-Based Configuration”, see page 176.) It then forwards the call according
to the rule configured. The phone can only:
•
transfer the currently active call
or
•
accept transferred calls if there is no active calls.
If call waiting is disabled:
•
intercom calls are treated as regular incoming calls and are rejected.
•
pre-dialing with live dial pad disabled still accepts incoming calls.
•
the “Incoming Call Interrupts Dialing” parameter is ignored because the incoming call is
automatically rejected (for information on “Incoming Call Interrupts Dialing” see page 235).
•
the Missed Calls List does not get updated with details of calls.
•
the Blind Transfer feature on the phone may not work if two calls are made to the phone at one
time.
You can disable call waiting using the configuration files or the Aastra Web UI.
Enabling/Disabling Call Waiting
Additional Features
Aastra Web UI
Use the following procedure to enable or disable Call Waiting on the IP phone.
Note: "Call Waiting" is enabled by default.
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229
Additional Features
1. Click Basic Settings->Preferences->General.
2. The “Call Waiting” field is enabled by default.To disable this field, uncheck the box.
3. Click
230
to save your settings.
Model 9480i CT IP Phone User Guide
Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when a caller is on an active call and a
new call comes into the phone.
You can configure this feature using the Aastra Web UI.
Configuring Call Waiting Tone
Aastra Web UI
Use the following procedures to configure a call waiting tone on the IP phone.
Note: "Play Call Waiting Tone" is enabled by default.
1. Click Basic Settings->Preferences->General.
3. Click
to save your settings.
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231
Additional Features
2. The “Play Call Waiting Tone” field is enabled by default.To disable this field, uncheck the
box.
Additional Features
Stuttered Dial Tone
You can enable or disable the playing of a stuttered dial tone when there is a message waiting on
the IP phone.
You can configure this feature using the Aastra Web UI.
Configuring Stuttered Dial Tone
Aastra Web UI
Use the following procedures to configure stuttered dial tone on the IP phone.
Note: "Stuttered Dial Tone" is enabled by default.
1. Click Basic Settings->Preferences->General.
2. The “Stuttered Dial Tone” field is enabled by default. To disable this field, uncheck the
box.
3. Click
232
to save your settings.
Model 9480i CT IP Phone User Guide
XML Beep Support
Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives
an XML application using the "XML Beep Support" field at the path Basic
Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML
application arrives to the phone.
If your System Administrator has set a value for this feature in a custom XML application or in the
configuration files, the value you set in the Aastra Web UI overrides the Administrator’s setting.
Setting and saving the value in the Aastra Web UI applies to the phone immediately.
Configuring XML Beep Support
Aastra Web UI
Use the following procedures to configure an XML beep on the IP phone.
Note: "XML Beep Support" is enabled by default.
1. Click Basic Settings->Preferences->General.
3. Click
to save your settings.
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233
Additional Features
2. The "XML Beep Support" field is enabled by default. To disable this field, uncheck the box.
Additional Features
Status Scroll Delay
Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time
delay, in seconds, between the scrolling of each status message on the phone. You can specify
this setting in the "Status Scroll Delay (seconds)" field at the path Basic
Settings->Preferences->General. The default time is 5 seconds for each message to display
before scrolling to the next message. You can increase or decrease this time as required. Setting
and saving the value in the Aastra Web UI applies to the phone immediately.
Configuring Status Scroll Delay
Aastra Web UI
Use the following procedures to specify a status scroll delay on the IP phone.
1. Click Basic Settings->Preferences->General.
2. Enter a value in the "Status Scroll Delay (seconds)" field. Valid values are: 1 to 25 seconds.
Default is 5 seconds.
3. Click
234
to save your settings.
Model 9480i CT IP Phone User Guide
Incoming Call Interrupts Dialing
The 9480i CT has a feature you can enable or disable called "Incoming Call Interrupts Dialing".
This feature is disabled by default. If you are dialing out on your phone, and you receive an
incoming call at the same time, the incoming call goes to an available line and the LED blinks to
let you know where the call was placed by the phone. If there is no line available to take the call, a
busy signal is sent to the caller. The LCD continues to display the number you were dialing.
If “Incoming Call Interrupts Dialing” is enabled, the incoming call interrupts your dialing
sequence and displays to the phone’s LCD for you to answer. You have a choice to ignore the
incoming call. If you choose to answer the incoming call, you can answer the call, finish the call,
and then hang up. You can still go back to the original outgoing call and finish dialing out.
You can enable or disable this parameter in the Aastra Web UI at the path Basic
Settings->Preferences->General.
Notes:
1. On a 9480i CT, you can press "Ignore" to ignore the call. To answer the call, you
can press "Answer", lift the handset, or press the Speaker Key.
2. If you disable this field, and the phone receives an incoming call while you are
dialing an outgoing call, you can pick up the call and perform transfer or conference
as required.
Transfer/Conference Call Behavior
Intercom Behavior
If “Incoming Call Interrupts Dialing” is enabled and you are dialing an outgoing Intercom call,
the enabled interrupt setting takes precedence over an enabled “Allow Barge In” setting. The
incoming call interrupts your dialing on an outgoing intercom call. On an incoming intercom call,
the enabled “Allow Barge In” and “Auto-Answer” occurs while you are dialing to transfer or
conference the call. However, the incoming call goes to an available idle line, and the LED blinks
while you are dialing the second half of the conference or transfer.
If “Incoming Call Interrupts Dialing” is disabled, an incoming intercom goes to an available idle
line and the LED blinks for that line. The phone answers the call under all conditions.
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235
Additional Features
If you are dialing the phone to transfer or conference a call, and your phone receives an incoming
call, your dialing is never interrupted (regardless of whether the “Incoming Call Interrupts
Dialing” is enabled or disabled). For Transfer and Conference, the incoming calls always go to an
available line (other than the one you are using for dialing) and the incoming call’s line LED
blinks. The LCD still displays your dialing screen.
Additional Features
Configuring "Incoming Call Interrupts Dialing"
Aastra Web UI
Use the following procedures to configure "Incoming Call Interrupts Dialing" on the IP
Phone.
Note: "Incoming Call Interrupts Dialing" is disabled by default.
1. Click Basic Settings->Preferences->General.
2. Enable the "Incoming Call Interrupts Dialing" field by checking the check box. Disable
this field by unchecking the box). Default is disabled.
3. Click
236
to save your settings.
Model 9480i CT IP Phone User Guide
Switch UI Focus to Ringing Line
You can configure a feature on the 9480i CT that controls the behavior of the phone when it
receives an incoming call when it is already in a connected call. When a call comes into the phone,
and the phone is already on a connected call, the phone switches focus to the ringing line to enable
the user to see who is calling them. You can turn off this functionality so that the phone stays
focused on the connected call. You can do this using the Switch Focus to Ringing Line parameter
in the Aastra Web UI.
Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI
Aastra Web UI
Use the following procedure to enable or disable the “Switch Focus to Ringing Line” using the
Aastra Web UI.
Note: "Switch Focus to Ringing Line" is enabled by default.
1. Click Basic Settings->Preferences->General.
Additional Features
2. The “Switch Focus to Ringing Line” field is enabled by default. To disable this field,
uncheck the box.
3. Click
to save your settings.
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237
Additional Features
Preferred Line and Preferred Line Timeout
The 9480i CT has a feature called “preferred line” and “preferred line timeout”. If you enable
the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display
switches back to the preferred line. Next time you go off-hook to make another call, you pickup
on the preferred line. You can enable the preferred line parameter using the Aastra Web UI at
the location, Basic Settings->Preferences->General. You can also set a preferred timeout
parameter that specifies the number of seconds it takes for the phone to switch back to the
preferred line.
Note: You can configure “Preferred Line” and “Preferred Line Timeout” using
the Aastra Web UI only.
The following table provides the behavior of the preferred line focus feature with other features
on the phone.
238
Phone Feature
Preferred Line Behavior
call return
The phone switches back to the focused line immediately after
the call ends.
speeddial
The line is already specified when the speeddial is created. The
phone switches back immediately after the call ends.
conference
For incoming calls, the phone switches back immediately after
the call ends.
transfer
For incoming or outgoing calls, the current behavior is that the
same line used to transfer the call does not change. For incoming
calls, the phone switches back immediately after the call
transfers.
blf
The phone switches back immediately after the call ends.
park
The phone switches back immediately after the call ends.
voicemail
The phone switches back immediately after the call ends.
redial
The phone switches back immediately after the call ends.
dialing
For incomplete dialing on a non-preferred line, the focus does not
change if some digits are entered.
If no digits are entered or digits were cleared, the focus changes
to preferred line after the time out has passed without activities.
caller id
If the "Switch UI Focus To Ringing Line" parameter is disabled,
the User is able to see the Caller ID when the phone switches the
focus to the ringing line.
factory default
Factory default and recovery mode clears the "preferred line" and
"preferred line timeout" parameters, and the phone operates in a
non-preferred line mode.
Model 9480i CT IP Phone User Guide
Notes:
1.
If you specify a value of “0” for the preferred line parameter, it
disables the preferred line focus feature.
2.
If you specify a value of “0” for the preferred line timeout
parameter, the phone returns the line to the preferred line immediately.
Configuring “Preferred Line” and “Preferred Line Timeout”
Using the Aastra Web UI
Aastra Web UI
Use the following procedure to configure the Preferred Line and Preferred Line Timeout feature
using the Aastra Web UI.
1. Click Basic Settings->Preferences->General.
• None (disables the preferred line focus feature)
• 1 to 9
For example, if you set the preferred line to “1”, when a call (incoming or outgoing) ends on
the phone (on any line), the phone switches focus back to Line 1.
3. In the “Preferred Line Timeout” field, enter the amount of time, in seconds, that the phone
switches back to the preferred line after a call (incoming or outgoing) ends on the phone, or
after a duration of inactivity on an active line. Default is 0. Valid values are:
• 0 to 999
4. Click
to save your changes.
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239
Additional Features
2. In the “Preferred Line” field, select a preferred line to switch focus to after incoming or
outgoing calls end on the phone. Default is 1. Valid values are:
Additional Features
Goodbye Key Cancels Incoming Calls
The 9480i CT has a feature that allows you to configure the Goodbye key to drop a second
incoming call or ignore incoming calls presented to the phone when you are on an active call.
The parameter is called "Goodbye Key Cancels Incoming Call" and is configurable via the
Aastra Web UI.
If you enable this parameter, which is the default, pressing the Goodbye key rejects calls coming
into the phone while you are on an active call. When you disable this parameter, pressing the
Goodbye key hangs up the active call.
If you disable this feature, and the phone receives another call when an active call is already
present., the phone displays a softkey 1 as “Answer” and softkey 2 as “Ignore”.
Configuring Goodbye Key to Cancel Incoming Calls
Aastra Web UI
Use the following procedure to configure the Goodbye key to cancel incoming calls on the IP
phone.
Note: "Goodbye Key Cancels Incoming Call" is enabled by default.
1. Click Basic Settings->Preferences->General.
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Model 9480i CT IP Phone User Guide
2. The "Goodbye Key Cancels Incoming Call" field is enabled by default. To disable this field,
uncheck the box.
3. Click
to save your settings.
Using the Goodbye Key to Cancel Incoming Calls Feature
IP Phone UI
IF
THEN
"Goodbye Key Cancels Incoming Call" is
enabled AND a second call comes in while
you are on an active call,
press the Goodbye key to reject the second
incoming call.
"Goodbye Key Cancels Incoming Call" is
disabled AND a second call comes in while
you are on an active call,
press the Goodbye key to hang up on the active
call so you can answer the second incoming call.
"Goodbye Key Cancels Incoming Call" is
disabled AND a second call comes in while
you are on an active call,
press the "Ignore" softkey to ignore the second
incoming call and remain on the active call
OR
press the "Answer" softkey to answer the
second incoming call.
Additional Features
Model 9480i CT IP Phone User Guide
241
Additional Features
UPnP Mapping Lines (for remote phones)
Universal Plug and Play (UPnP) is a standard that uses Internet protocols to enable devices to be
plugged into a network and automatically know about each other. With UPnP, when a user plugs
a device into the network, the device configures itself, acquires a TCP IP address, and uses a
discovery protocol based on the Internet's HTTP or HTTPS URL to announce its presence on the
network to other devices.
This method of device discovery on a network is called “Universal Plug and Play” or UPnP. If
you enable UPnP, and the phone is discovered on the network, port mappings are set up between
the phone and the Internet Gateway Device (IGD) in your network. The phone controls the
opening, closing, and polling of ports on the IGD. HTTP and SIP use a single port each. RTP/
RTCP uses a range of ports.
You can enable the UPnP mappings to specific lines on your phone. You set this configuration
using the Aastra Web UI at Basic Settings->Preferences->UPnP Mapping Lines.
Note: UPnP must be enabled on your remote phone before you can configure the
UPnP mapping lines. Contact your System Administrator for more information.
Configuring UPnP Mapping Lines
Aastra Web UI
Use the following procedure to configure the UPnP mapping lines on the IP phone.
1. Click Basic Settings->Preferences->General.
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Model 9480i CT IP Phone User Guide
2. The "UPnP Mapping Lines" field is set to 0 by default. If required, change the setting to a
specific line by selecting a line from the list. Valid values are 0 through 10. The line you select
is the line that your remote phone uses to perform Universal Plug and Play on the network you
are connecting to.
3. Click
to save your settings.
Additional Features
Model 9480i CT IP Phone User Guide
243
Additional Features
Message Waiting Indicator
You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for
all lines. For example, if you configure the MWI LED on line 3 only, the LED illuminates if a
voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates
if a voice mail is pending on any line on the phone (lines 1 through 9).
You configure the MWI indicator using the Aastra Web UI.
Configuring Message Waiting Indicator
Aastra Web UI
Use the following procedure to configure the message waiting indicator on a specific line or on
all lines on the IP phone.
Note: "Message Waiting Indicator Line" parameter is set to ALL lines by default.
1. Click Basic Settings->Preferences->General.
2. The "Message Waiting Indicator Line" field is set to ALL lines by default. If required,
change the setting to a specific line by selecting a line from the list. Valid values are All and
lines 1 through 9.
3. Click
244
to save your settings.
Model 9480i CT IP Phone User Guide
Incoming Intercom Call Features
Incoming Intercom
By default, the IP phone allows incoming intercom calls to be automatically answered without
having to set up an Icom key on your phone. The phone automatically plays a warning tone when
it receives an incoming intercom call. It also mutes the microphone. If the intercom call comes into
the phone while an active call is already present, the phone puts the active call on hold and answers
the intercom call.
You can change the behavior of how the phone handles incoming intercom calls by enabling/
disabling specific parameters using the Aastra Web UI. The following table describes these
features.
Incoming Intercom Features in
Aastra Web UI
Description
Microphone Mute
Allows you to enable or disable the microphone on the IP
phone for Intercom calls made by the originating caller.
Auto Answer
Allows you to enable or disable the IP phone to
automatically answer an Intercom call. If auto-answer is
enabled on the IP phone, the phone plays a tone (if "Play
Warning Tone" is enabled) to alert the user before
answering the intercom call. If auto-answer is disabled,
the phone rejects the incoming intercom call and sends a
busy signal to the caller.
Note: Your Administrator can set a time period delay
before the phone automatically answers. Contact your
System Administrator for more information.
Allows you to enable or disable a warning tone to play
when the phone receives an incoming intercom call on
an active line.
Allow Barge In
Allows you to enable or disable how the phone handles
incoming intercom calls while the phone is on an active
call.
Microphone Mute
You can mute or unmute the microphone on the IP phone for intercom calls made by the
originating caller. If you want to mute the intercom call, you enable this feature. If you want to
unmute (or hear the intercom call), you disable this feature. "Microphone Mute" is enabled by
default.
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Additional Features
Play Warning Tone
Additional Features
Auto-Answer/Play Warning Tone
The auto-answer feature on the IP phone allows you to enable or disable automatic answering
for an Intercom call. If “Auto-Answer” is enabled, the phone automatically answers an incoming
intercom call. If “Play Warning Tone” is also enabled, the phone plays a tone to alert you before
answering the intercom call. If “Auto-Answer” is disabled, the phone rejects the incoming
intercom call and sends a busy signal to the caller. "Auto-Answer" and "Play Warning Tone"
are enabled by default.
Note: Your Administrator can set a time period delay before the phone
automatically answers. Contact your System Administrator for more information.
Allow Barge In
You can configure whether or not the IP phone allows an incoming intercom call to interrupt an
active call. The “Allow Barge In” parameter controls this feature. When you enable the this
parameter, which is the default value, an incoming intercom call takes precedence over any
active call, by placing the active call on hold and automatically answering the intercom call.
When you disable this parameter, and there is an active call, the phone treats an incoming
intercom call like a normal call and plays the call warning tone. "Allow Barge In" is enabled by
default.
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Configuring Incoming Intercom Settings
Aastra Web UI
Use the following procedure to configure incoming intercom call settings on the IP phone.
1. Click Basic Settings->Preferences->Incoming Intercom Settings.
2. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on
for the IP phone for answering Intercom calls. To disable this field, uncheck the box.
Note: If the Auto-Answer field is not checked (disabled), the phone rejects the
incoming intercom call and sends a busy signal to the caller.
4. The "Play Warning Tone" field is enabled by default. If “Auto-Answer” is enabled, the phone
plays a warning tone when it receives in incoming intercom call. To disable this field, uncheck
the box.
5. The "Allow Barge In" field is enabled by default. If “Allow Barge In” is enabled, the phone
puts an active call on hold and answers the incoming Intercom call. To disable this field,
uncheck the box.
6. Click
to save your settings.
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Additional Features
3. The "Microphone Mute" field is enabled by default. The microphone is muted on the IP
phone for Intercom calls made by the originating caller. To disable this field, uncheck the box.
Additional Features
Using Redial Key for “Last Number Redial”
The IP phone has an enhanced redial user interface that allows a user to quickly redial the last
number that was dialed out from the phone. You can:
•
Press the REDIAL button twice to redial the last number dialed.
•
Press the REDIAL button once, scroll the list of numbers, then press the REDIAL button
again to dial the number that displays on the screen.
The “last number redial” feature for the Redial key is static and is not configurable.
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Model 9480i CT IP Phone User Guide
Group RTP Paging (receives RTP streams)
You can configure the phone to allow it to receive a Real Time Transport Protocol (RTP) stream
from pre-configured multicast address(es) without involving SIP signaling. This is called Group
Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on
the network. This feature is configurable using the Aastra Web UI only.
The 9480i CT in the local network listens for RTP on the preconfigured multicast address. The
Phone displays the “Paging” message to the phone’s LCD. It uses the G711 uLaw CODEC for
multicast RTP.
The recipient can drop the incoming page if required. The recipient can also set Do Not Disturb
(DND) to ignore any incoming pages.
For incoming RTP multicasts, the ringing display is dependant on the setting for the “Allow
Barge-In” parameter. (See “Allow Barge In” on page 246.) If this parameter is disabled, and there
is no other call on the phone, then the paging is automatically played via the default audio device.
If there is an existing call on the phone, the call initially displays in the ringing state. The user has
the option to accept/ignore the call. If the “Allow Barge-In” parameter is enabled, the RTP
multicast call barges in, and any existing calls are put on hold.
If an RTP multicast session already exists on the phone, and the phone receives another incoming
RTP multicast session, the priority is given to the first multicast session and the second multicast
session is ignored. The behavior for the incoming calls in this case is also based on the setting for
the “Allow Barge-in” parameter. The incoming call is handled as if there were an existing call
already on the phone.
Additional Features
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Additional Features
Configuring Group RTP Paging
Aastra Web UI
Use the following procedure to configure RTP streaming on the receiving end for Paging
applications using the Aastra Web UI.
1. Click Basic Settings->Preferences->Group Paging RTP Settings.
Group Paging RTP Settings
2. In the “Paging Listen Addresses” text box, enter the multicast IP address(es) and port
number on which the phone listens for incoming multicast RTP packets.
Enter the IP address in dotted decimal format.
(for example, 239.0.1.15:10000,239.0.1.20:15000)
You can enter up to 5 listening multicast addresses.
If this field is blank, the Paging Listening capability is disabled on the phone.
Notes:
1. Recipient of a Paging call can set a global “Do Not Disturb” (DND) to ignore
any incoming pages.
2. For incoming Paging, the phone uses the Intercom configuration settings. The
incoming Page is dependant on the “Allow Barge-In” parameter setting and the
“Idling/On Call” state.
3. Click
250
to save your settings.
Model 9480i CT IP Phone User Guide
Use LLDP ELIN
The 9480i CT IP Phone supports Link Layer Discovery Protocol for Media Endpoint Devices
(LLDP-MED), and Explicit Congestion Notification (ECN) Emergency Location Identification
Number (ELIN). LLDP ELIN allows the phone to use the location information sent by the switch,
as a caller ID for making emergency calls.
Note: If the phone receives location information in ECN ELIN format (10 to 25
numeric string), the phone replaces the caller ID SIP header with the ECN ELIN
value and the SIP URI does not change. The phone determines if this is an
emergency number by checking the emergency dial plan configured on the phone.
You can enable or disable the LLDP ELIN on the IP Phones using the Aastra Web UI.
For more information about LLDP-MED and LLDP ELIN, contact your System Administrator.
Configuring LLDP ELIN
Aastra Web UI
Use the following procedure to enable or disable LLDP ELIN using the Aastra Web UI.
1. Click Basic Settings->Preferences->General.
Additional Features
2. The "Use LLDP ELIN" field is enabled by default. If required, disable this field by
unchecking the check box.
3. Click
to save your settings.
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Additional Features
Shared Call Appearance (SCA) Call Bridging
Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones
simultaneously. For example, it is the ability to assign the boss' extension to a button on the
secretary's phone. Calls can be transferred between two phones with the same extension button
by simply putting the call on hold at one phone and picking it up on the other. Status LEDs light
and flash in unison, allowing all people sharing the extension to see the status at a glance.
The phones include an enhanced SCA for the servers that support call bridging and allows two
or more SCA users to be connected in a call with a third party.
Refer to the following example.
Phone 1
Phone A calls the SCA number and
all the phones in the SCA enironment
Phone A
ring.
SCA phone 1 answers.
When 2 and 3 pickup,
1 can hangup.
Phone 2
SCA Environment
Phone 3
Note: A user can place a call on hold while in an SCA bridged call, by pressing the SCA line key.
SCA phone 2 joins by
pressing SCA line. When
phone 1 hangs up, 2 is still
connected. Phone 2 can
press the line key to
put SCA call on hold
leaving 3 still connected
to 1.
SCA phone 3 joins by
pressing SCA line. When
phone 1 hangs up, 3 is still
connected. Phone 3 can
press the line key to
put SCA call on hold
leaving 2 still connected
to 1.
Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pickup the
same call by pressing the SCA line key. Phone 2 and 3 display the call they are bridging into on
the LCD of the phones. Existing SCA parties in a bridge or one-to-one call hear an audible beep
when another party has joined the call.
Note: Your Administrator must enable/disable the beep on the server-side.
If a phone is configured for SCA bridging and it attempts to join a call, but the account on the
server does not have this functionality enabled, an error message displays to the LCD on the
phone.
The SCA call bridging feature is disabled by default on all phones. Your Administrator can
enable/disable this feature if required. Contact your System Administrator for more information.
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Model 9480i CT IP Phone User Guide
Keys States and LED Behavior
There are two call states on the phones that support SCA bridging:
•
Bridge-active - A bridged call is in progress
•
Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold.
The following tables provide the key states and LED behavior in an SCA bridge call for users
involved in an SCA call and users not involved in the SCA call.
Line Keys and Idle Screens
State
Call LED
Call Caller ID
Non-Call LED
Non-Call Caller ID
Idle
N/A
N/A
Off
N/A
Seized
Solid Green
None
Solid Red
None
Progressing (outgoing call)
Green
Called Part7
Solid Red
None
Alerting (incoming call)
Blinking Unselected Red
N/A
Active
Solid Green
Far-end
Solid Red
Far-end
Held
Slow Flashing Green
Far-end
Slow Flashing Red
Far-end
Hold private
Slow Flashing Green
Far-end
Solid Red
Far-end
Bridge-active
Solid Green
Far-end
Solid Red
Far-end
Bridge-held
Slow Flashing Green
Far-end
Solid Red
Far-end
Softkey Line Keys
Call Icon
Call LED
Non-Call Icon
Non-Call LED
Idle
Small circle
None
Small circle
None
Seized
N/A
N/A
Sold Circle
Solid Red
Progressing (outgoing call)
Empty circle
Solid Red
Sold Circle
Solid Red
Alerting (incoming call)
Empty blinking circle
Flashing Red
N/A
N/A
Active
Empty circle
Solid Red
Sold Circle
Solid Red
Held
Reverse empty blinking
circle
Slow Flashing
Red
Sold Reverse Circle Slow Flashing Red
Hold private
Reverse empty blinking
circle
Slow Flashing
Red
Sold Circle
Solid Red
Bridge-active
Empty circle
Solid Red
Sold Circle
Solid Red
Bridge-held
Reverse empty blinking
circle
Slow Flashing
Red
Sold Circle
Solid Red
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Additional Features
State
Additional Features
Line key Phone Behavior
State
Call Line Key Pressed
Non-Call Line Key Pressed
Idle
N/A
Attempt to seize the line
Seized
Hang up
Ignore
Progressing
Hang up
Ignore
Alerting
answer
N/A
Active
Hold
Bridge
Held
Retrieve
Bridge
Hold private
Retrieve
Ignore
Bridge-active
Hold
Bridge
Bridge-held
Retrieve
Bridge
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Model 9480i CT IP Phone User Guide
Available Features Enabled by Administrators
There are features on your IP Phone that you can use ONLY if an Administrator has enabled them
on your phone. Those features are described in this section. Contact your System Administrator for
more information.
Outgoing Intercom Calls
Missed Call Summary Subscription
A feature on the IP phones allows missed calls that have been redirected by the server, to be
incremented in the missed calls indicator on the phone it was initially directed to. This feature is
called the Missed Call Summary Subscription and can be configured by your System
Administrator. For this feature to work, you must configure voicemail on the phone that the call
was initially directed to.
For example, phones A, B, and C are connected to the server. Your Administrator configures the
server to direct calls coming into phone B (which has voicemail configured) to be forwarded to
phone C. When phone A calls phone B, the server forwards the call to phone C. With the Missed
Call Summary Subscription enabled, phone B receives notification from the server that the call
was forwarded and the missed calls indicator is incremented on phone B. See the illustration
below.
Phone A
A calls B
Phone C
Phone B
B fowards call to C
Missed calls indicator increments on phone B.
: Voicemail must be configured on phone B.
Note:
Note: Your System Administrator can configure the Missed Call Summary
Subscription feature on a global or per-line basis.
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Available Features Enabled by Administrators
If your System Administrator configures the outgoing intercom feature on your phone, pressing
the Icom button allows your phone to find an available line and place an intercom call to a
recipient. To use this feature, you must configure an intercom key on your phone. For more
information about configuring and using an Icom key, see “Intercom Key” on page 124.
Available Features Enabled by Administrators
Customizable Callers List Key and Services Key
The 9480i CT IP Phone currently has a Callers List key and a Services key. Your System
Administrator can specify an XML URI that creates a custom Callers List and Services
application for your phone. When you press the Callers List key or the Services key, the phone
accesses a custom XML URI Callers List, or a custom XML URI Service. These services
replace the standard functions of the Callers List key and Services key. Contact your System
Administrator for more information.
Autodial (Hotline and Warmline)
Your System Administrator can configure an autodial feature on your phone. If autodial is
enabled, the phone automatically dials a preconfigured number whenever it is off-hook.
Depending on the configuration specified by your Administrator, the Autodial functions as
either a “hotline”, or as a “warmline,” as follows:
•
Hotline: The IP phone immediately dials a preconfigured number when you lift the handset.
•
Warmline: The IP phone waits for a specified amount of time after you lift the handset
before dialing a preconfigured number. If you do not dial a number within the time allotted,
then the IP phone begins to dial the number.
The Autodial feature is available on a global or per-line basis. Contact your System
Administrator for more information.
Notes:
1. Any speeddial numbers that you configure on your IP phone are not affected by
autodial settings.
2. If Autodial is configured on your phone, any lines that function as hotlines do not
accept conference calls, transferred calls, and/or intercom calls.
Centralized Conferencing
The 9480i CT supports centralized conferencing for Sylantro and Broadsoft servers. This feature
provides centralized conferencing on the SIP server (versus localized, on the phone). Your
System Administrator must enable this feature on your phone before you can use centralized
conferencing.
Centralized Conferencing allows you to perform the following:
256
•
Conference two active calls together into a conference call.
•
When on an active conference call, invite another party into the call.
•
Create simultaneous conference calls on the same IP phone (Sylantro servers only). For
example, a user at extension 2005 could create two conferences, and put one conference on
hold while conversing with the other party:
Model 9480i CT IP Phone User Guide
— Line 1: conference together extensions 2005, 2010, and 2020.
— Line 2: conference together extensions 2005, 2011 and 2021.
•
Disconnect from an active conference call while allowing the other callers to remain
connected.
•
Add unlimited number of users to a conference (dependent on the limitations of the server).
•
Join two active calls together into a conference.
•
Join incoming or outgoing active calls to any existing conference.
For more information about using Centralized Conferencing, see “Centralized Conferencing (for
Sylantro and Broadsoft Servers)” on page 149.
Answer and Ignore Softkeys for XML Applications
If you are accessing XML applications on your phone and a call comes in, your System
Administrator can create "Answer" and "Ignore" keys that you can use to either answer the
incoming call, or ignore it.
L1
John Smith
An XML application can
display here while a call
is coming in.
- Answer
- Ignore
When the 3 Ignore Answer 4 line displays, you can press the Right Arrow key (Answer) to
answer the incoming call without disturbing the current XML application. When you answer the
call, the 3 Ignore Answer 4 line disappears from the LCD. Pressing the Left Arrow key (Ignore)
ignores the incoming call without disturbing the current XML application. Contact your System
Administrator for more information.
XML Softkey for Special Characters in XML Applications
When using XML applications that require you to enter information such as Email addresses, that
require special symbols (for example, the "@" symbol), your System Administrator can create an
XML softkey to access these symbols. Pressing the symbol key in an XML application can display
a single symbol or a list of symbols from which you can choose the symbol you need. Contact your
System Administrator for more information.
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Available Features Enabled by Administrators
Reference
Available Features Enabled by Administrators
Playing a WAV File On Your Phone
If enabled by your Administrator, the 9480i CT IP Phone can play a WAV file. A WAV file is an
audio file format standard for storing an audio bit stream on a system in raw, uncompressed
format or compressed format to reduce the file size.
A WAV file is streamed to the phone using the HTTP protocol.
The WAV feature supports the following:
•
Streaming of the WAV file to allow it to be locally played
•
Allows you to abort the audio streaming by pressing the Goodbye key on the phone.
•
Supports the HTTP file download protocol
•
Supports the aLaw and uLaw codecs
•
Plays the WAV file only if the phone is idle.
•
WAV audio file starts only when 4 seconds of the audio data (or the complete file) has been
accumulated.
•
Follows the standard phone behavior of speaker/head set/hand set.
IP Phone UI Screen During WAV Streaming
The 9480i CT screen displays the following during WAV streaming.
Streaming
00:10
To abort the WAV streaming, press any of the following:
•
Goodbye key
•
Drop softkey
You can also place the handset (if in use) on hook.
Using the Keypad During Active XML Applications
If enabled by your Administrator, the 9480i CT IP Phone can allow you to continue using your
keypad keys during active XML applications on your phone. This feature is applicable only
when your phone is in the connected state. By default, the phone suppresses dialpad events when
an XML object is in focus, so your Administrators must enable the keypad to be used during
active XML applications. Contact your System Administrator for more information.
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Model 9480i CT IP Phone User Guide
Key Redirection
Conference, Transfer, Redial, Intercom Keys and Voicemail Option
If enabled by your Administrator, the Conference, Transfer, Redial, and Intercom keys, as well as
the Voicemail option, can be redirected to XML scripts.This allows the server to provide the phone
with Redial, Transfer (Xfer), Conference (Conf), and Intercom (Icom) key features, and the
Voicemail option feature, rather then accessing them from the phone-side. By default, the
server-side keys function the same as the phone-side key features.
2. Disabling the redial, conference, or transfer features on the phone
also disables the redirection of these keys.
Contact your System Administrator for more information about this feature.
Options Key
If enabled by your Administrator, the Services Menu on the 9480i CT IP Phone can be redirected
to an XML script. This allows the server to provide the phone with available options, rather then
accessing them from the phone-side. You access the XML script by selecting the Services Menu.
You can still access the Services Menu from the phone-side by pressing and holding the Options
key to display the phone-side Services Menu.
IMPORTANT NOTES
•
If no Options URI script is configured, the local Options Menu on the phone displays as
normal.
•
If you configure password access to the Options Menu, this password is required when
accessing the local Option Menu, but is not required for the Options Key redirection feature.
•
Pressing the Options Menu for redirection from the server does not interfere with normal
operations of the phone (for example, pressing the options menu when on a call does not affect
the call).
•
If the phone is locked, you must unlock the phone before accessing the Options Menu redirect
feature. After pressing the Options Key, the phone displays a screen that allows you to unlock
the phone before continuing.
•
On the 9480i CT, the redirection feature works after selecting the Services Menu. To display
the original Options Menu, press and hold the Options key.
Contact your System Administrator for more information about this feature.
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259
Available Features Enabled by Administrators
Notes:
1. Key remapping takes precedence over redirecting.
Available Features Enabled by Administrators
XML Applications and Off-Hook Interaction
If enabled by your Administrator, the 9480i CT can be prevented from going into the off-hook/
dialing state when the handset is off-hook and the call ends. This feature is disabled by default
and must be enabled by your Administrator. The disabled behavior is as follows:
You are in a call using the handset and the phone displays an XML application. The far-end
terminates the call, and a new XML application gets pushed/pulled onto the display. Since the
handset is off-hook and in idle mode, the "offhook idle timer" starts. When this timer expires, the
phone applies dial tone and moves to the off-hook/dialing state, which then destroys the XML
application that was being displayed.
Contact your System Administrator for more information about this feature.
XML Override for a Locked Phone
The 9480i CT has a feature that allows a locked phone to be overridden when an XML
application is sent to the phone. This feature also allows you to still use softkeys/expansion
module keys applicable to the XML application even though the phone is locked. However, any
keys NOT associated with the XML application cannot be used when the phone is locked.
Also, XML Get Requests override the locked feature on the phone so that any softkey pressed by
the user that initiates a Get Request, continues to get sent.
Only a System Administrator can configure the feature of "XML override for a locked phone:":
RTP Recording and Simultaneous Playing
The IP Phones now allow for Real-Time Transport Protocol (RTP) recording and simultaneous
playing of an audio file via XML commands created by your Administrator. The RTP and
multicast RTP commands allow the phone to send/receive an RTP stream to/from given
multicast/unicast addresses (without involving SIP signaling).
Notes:
1. When an RTP stream is being sent with RTP recording and simultaneous
playing (mix), the IP Phone LCD displays an icon with an ‘m’ on top to indicate
that a mixed RTP stream is being sent.
2. When RTP stream is being received with RTP recording and simultaneous
playing (mix), you can use the volume controls on the IP phone to adjust the
volume (increase or decrease) to your specifications.
Contact your System Administrator for more information about this feature.
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Model 9480i CT IP Phone User Guide
“Hold” Feature Enhancement (for Broadsoft Servers)
The Hold feature allows you to put an active call on “hold,” then retrieve the call later. This
enhancement is intended for IP phones operating with servers that support RFC3264 (for example,
Broadsoft). If a server does not support RFC3264, then the IP phones do not use RFC3264
functionality.
If enabled by an Administrator, the 9480i CT has authentication support when using HTTP or
HTTPS as download protocols (as per RFC 2617). When a phone is connected to a Broadsoft
Server using the CMS tool, a LOGIN key displays. Pressing the LOGIN key displays a login
screen with Username and Password. Username can be up to 40 characters and Password can be
up to 20 characters. A System Administrator can optionally configure a Domain Name to be used
as the Username (e.g. username@domain.com). A user can navigate the screen using the
navigation keys (arrow keys) on the phone. The screen provides a SUBMIT key for submission of
the field information, and a CANCEL key for exiting the login screen. Appropriate messages
display if the phone reaches a timeout while trying to connect to the server, or if a Username or
Password are incorrect.
Once the login information for a specific user is entered and accepted by the server, the phone
reboots and downloads the user profile.
IP Phone UI when Broadsoft CMS is Enabled
When the Broadsoft CMS feature is enabled on the IP Phone, the following screens display:
Login Screen
L1
471348471
Tues Jan1 10:00am
Log In -
Model 9480i CT IP Phone User Guide
Username/Password Screen
Please Enter:
Username:
Password:
- Backspace
Cancel -
- abc...
Submit -
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Available Features Enabled by Administrators
Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft
Client Management System (CMS)
Available Features Enabled by Administrators
Diverting Calls from Your Phone
Your Administrator can enable/disable a feature on your phone that allows incoming calls to be
diverted to another phone if required.
When an outgoing call from your phone is being diverted to another destination (i.e., via call
forward), the phone displays the Caller ID (phone number and/or caller name) of the new
destination and the reason for the call diversion. Similarly, at the new destination, the Caller ID
of the original call destination displays.
Call Diversion Example
1
Tim calls Mark at x400.
2
Mark’s phone is busy.
3
Mark’s phone diverts the incoming call to another destination (Roger @ x 464).
4
Tim’s phone displays name and extension of where the call is being diverted to and
reason for diverting the call. The screen scrolls between Screen 1 and Screen 2.
5
Roger’s phone accepts the call and displays the name and number of the phone the
incoming call (Tim) and the name (or number) of the original destination (Mark). The
screens scroll between Screen 1 and Screen 2..
See examples of the phones’ LCD below.
The diversion LCD screens scroll every 3 seconds.
Tim’s Phone @ x462
Roger @ 464 receives the incoming call from Tim
divertted from Mark
Tim @ 463 calls Mark’s phone which is busy
and diverts to Roger.
L1
462
Roger
464
- Cancel
- Conf
- Xfer
L1
462
Diverting:
User-Busy
More -
- Cancel
- Conf
- Xfer
8 and 11-Line LCD Display
Roger’s Phone @ x464
diverted to
More -
L1
464
L1
464
Tim
462
Via:
- Answer
- Ignore
- Answer
- Ignore
Mark
More -
More -
8 and 11-Line LCD Display
To enable this call diverting feature, contact your System Administrator.
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Model 9480i CT IP Phone User Guide
Display of Call Destination Information
By default, your phone displays call destination information if your phone is configured to forward
calls to other destinations. The call destination information displays on multiple screens that scroll
every 3 seconds. The following example shows call destination information on the 9480i CT IP
Phone.
Call Destination Information
L1
L1
3456 Alice
3456 Alice
- Answer
- Ignore
- Answer
- Ignore
9480i CT IP Phone
Since Call Diversion is enabled on the phone by default, the following example shows the
behavior when call destination is also enabled.
L1
3456 Alice
Bob
0409123456
- Answer
- Ignore
Page 1
Caller Info
L1
3456 Alice
To:
Alice One
- Answer
- Ignore
Page 2
Call Destination
L1
3456 Alice
Via:
Tim Horton
- Answer
- Ignore
Page 3
Call Diversion
Note: When both call diversion and call destination are enabled, the information
displays to the phone’s screens in the following order:
Screen 1
Caller info
Screen 2
Call destination
Screen 3
Call diversion
If your phone does not display call destination information, your System Administrator may have
disabled this feature. Contact your System Administrator for more information.
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Available Features Enabled by Administrators
To:
Alice One
Bob
0409123456
Troubleshooting Solutions
Troubleshooting Solutions
Why is my display blank?
Ensure that power is being provided to your phone. If your network does not provide inline
power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over
Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the
section “Connecting to the Network and to Power” in the Aastra 9480i CT Installation Guide
for details
Why is my speakerphone not working?
If you press the
button and the speaker light flashes and you do not hear dial tone through
the speaker phone, the Set Audio option in the phone’s Options list has been set up for headset
use. Press
a second time and if the light goes out, the phone has been set up to be used
only with a headset or handset. If the light stays on steady and you hear dial tone, the phone has
been set up so that you can alternate between the speakerphone and the headset by pressing
. See the section
“Set Audio” on page 34 for instructions on how to change the Set Audio option.
Why can’t I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For installation
instructions, please refer to the “Installation and Setup” section in the Aastra 9480i CT
Installation Guide provided with your phone.
Why doesn’t my phone ring?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer
volume setting, press the volume button when the phone is on-hook and idle. For more
information, refer to the “Adjusting Volume” section in the
Aastra 9480i CT Installation Guide provided with your phone.
Why is the light not coming on with a new Voice Mail Message?
Your phone system or service provider must provide “Visual” Message Waiting service for this
function to work. Check with your System Administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the
section “Connecting a Handset or Headset” in the
Aastra 9480i CT Installation Guide for information.
264
Model 9480i CT IP Phone User Guide
What are services, and how do I use them?
Services on the IP phone include:
•
XML Applications
•
Callers List
•
Directory List
•
Voicemail
See the section, “Services Key” on page 118 more information about the options available under
"Services".
How do I find the IP address of my phone?
Instructions on where to find the IP address of your phone can be found in this guide in the section,
“Finding Your Phone’s IP Address” on page 23.
Why does my phone display the “No Service” message?
The phone displays the “No Service” message if the SIP settings have not been set up correctly.
Contact your System Administrator for more information.
How do I change my user password?
Troubleshooting Solutions
You can change the user password from the IP phone UI or the Aastra Web UI.
IP Phone UI
1. Press
Options
on the phone to enter the Options List.
2. Select User Password and press Enter...
3. Enter the current user password and press Enter...
4. Enter the new user password and press Enter...
5. Re-enter the new user password and press Enter.
A message, "Password Changed" displays on the screen.
Model 9480i CT IP Phone User Guide
265
Troubleshooting Solutions
Aastra Web UI
1. Click Operation->User Password.
2. In the "Current Password" field, enter the current user password.
Note: By default, the user name is “user” (not case sensitive) and the password
field is left blank. If you have forgotten your password, contact your System
Administrator for assistance.
3. In the "New Password" field, enter the new user password.
4. In the "Password Confirm" field, enter the new user password again.
5. Click
to save your changes.
For information about changing your password, see “User Password” on page 52.
Why does my phone display "Bad Encrypted Config"?
The IP phone displays "Bad Encrypted Config" because encrypted configuration files are
enabled but the decryption process has failed.
Report this error to your System Administrator.
266
Model 9480i CT IP Phone User Guide
How do I restart the IP phone?
IP Phone UI
1. Press the
Options
button on the phone to enter the Option List.
2. Use the 2 key to scroll down the list of options to Phone Status and press the 4 key to select.
3. Press the 2 key to scroll to the Restart Phone option.
4. Press the 4 key to confirm and restart the phone. If you do not wish to restart your phone,
press the 3 key to cancel.
Note: Your phone is out of service temporarily during the restart and downloading
process.
Aastra Web UI
1. Click Operation->Reset.
Troubleshooting Solutions
2. Click
.
3. Click OK at the confirmation prompt.
Model 9480i CT IP Phone User Guide
267
Troubleshooting Solutions
How do I lock my phone?
You can lock your phone to prevent the phone from being used or configured. You can lock the
phone using any of the following:
•
At the path Options->Phone Lock on the IP Phone UI.
•
At the path Operations->Phone Lock on the Aastra Web UI.
•
At a configured key on the phone. For more information about configuring a Lock/Unlock
key on your phone, see “Phone Lock Key” on page 126.
Use the following procedures to lock an IP phone and prevent it from being used or configured.
IP Phone UI
Lock the Phone
1. Press
Options
on the phone to enter the Options List.
2. Select Phone Lock and press Enter.
3. Press 4 to set the phone to lock.
Options
4. Press
on the phone.
The following message displays:
"Phone is locked".
Unlock the Phone
1. Press
Options
on the phone to enter the Options List.
2. Enter your user password and press Enter.
The phone unlocks.
Aastra Web UI
1. Click Operation->Phone Lock.
268
Model 9480i CT IP Phone User Guide
Lock the Phone
2. In the "Lock the Phone?" field, click
.
The phone locks dynamically and displays the following message:
"Phone is locked".
Unlock the Phone
3. Click Operation->Phone Lock.
4. In the "Unlock the Phone?" field, click
.
The phone unlocks dynamically and displays the following message:
"Phone is unlocked".
Troubleshooting Solutions
Model 9480i CT IP Phone User Guide
269
Troubleshooting Solutions
270
Model 9480i CT IP Phone User Guide
Limited Warranty
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year
period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom
shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no
charge, if returned within the warranty period.
If replacement parts are used in making repairs, these parts may be refurbished, or may contain
refurbished materials. If it is necessary to replace the telephone set, it may be replaced with a
refurbished telephone of the same design and color. If it should become necessary to repair or
replace a defective or malfunctioning telephone set under this warranty, the provisions of this
warranty shall apply to the repaired or replaced telephone set until the expiration of ninety (90)
days from the date of pick up, or the date of shipment to you, of the repaired or replacement set, or
until the end of the original warranty period, whichever is later. Proof of the original purchase date
is to be provided with all telephone sets returned for warranty repairs.
Exclusions
Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any
particular telephone company. This warranty does not extend to damage to products resulting from
improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural
causes such as storms or floods, after the telephone is in your possession.
Aastra Telecom shall not be liable for any incidental or consequential damages, including, but not
limited to, loss, damage or expense directly or indirectly arising from the customers use of or
inability to use this telephone, either separately or in combination with other equipment. This
paragraph, however, shall not apply to consequential damages for injury to the person in the case
of telephones used or bought for use primarily for personal, family or household purposes.
This warranty sets forth the entire liability and obligations of Aastra Telecom with respect to
breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in
lieu of all other warranties, expressed or implied, including warranties or fitness for particular
purpose and merchantability.
Should the set fail during the warranty period;
In North America, please call 1-800-574-1611 for further information.
Outside North America, contact your sales representative for return instructions.
You will be responsible for shipping charges, if any. When you return this telephone for warranty
service, you must present proof of purchase.
Model 9480i CT IP Phone User Guide
269
Limited Warranty
Warranty Repair Services
Limited Warranty
After Warranty Service
Aastra Telecom offers ongoing repair and support for this product. This service provides repair
or replacement of your Aastra Telecom product, at Aastra Telecom's option, for a fixed charge.
You are responsible for all shipping charges. For further information and shipping instructions;
In North America, contact our service information number: 1-800-574-1611.
Outside h America, contact your sales representative.
Note: Repairs to this product may be made only by the manufacturer and its
authorized agents, or by others who are legally authorized. This restriction
applies during and after the warranty period. Unauthorized repair will void the
warranty.
270
Model 9480i CT IP Phone User Guide
Appendix A - Time Zone Codes
The following table identifies the time zone name and time zone code to use on the IP phone.
Time Zone Name/Time Zone Code Table
Time Zone Code
AD-Andorra
AE - Dubai
AG-Antigua
AI-Anguilla
AL-Tirane
AN-Curacao
AR-Buenos Aires
AS-Pago Pago
AT-Vienna
AU-Lord Howe
AU-Tasmania
AU-Melbourne
AU-Sydney
AU-Broken Hill
AU-Brisbane
AU-Lindeman
AU-Adelaide
AU-Darwin
AU-Perth
AW-Aruba
AZ - Baku
CET
GST
AST
AST
CET
AST
ART
BST
CET
LHS
EST
EST
EST
CST
EST
EST
CST
CST
WST
AST
AZT
BA-Sarajevo
BB-Barbados
BE-Brussels
BG-Sofia
BM-Bermuda
BO-La Paz
BR-Noronha
BR-Belem
BR-Fortaleza
BR-Recife
BR-Araguaina
BR-Maceio
BR-Sao Paulo
BR-Cuiaba
BR-Porto Velho
BR-Boa Vista
BR-Manaus
BR-Eirunepe
BR-Rio Branco
BS-Nassau
BY-Minsk
BZ-Belize
EET
AST
CET
EET
AST
BOT
FNT
BRT
BRT
BRT
BRS
BRT
BRS
AMS
AMT
AMT
AMT
ACT
ACT
EST
EET
CST
Model 9480i CT IP Phone User Guide
Appendix A - Time Zone Codes
Time Zone Name
A-1
Appendix A - Time Zone Codes
A-2
Time Zone Name
Time Zone Code
CA-Newfoundland
CA-Atlantic
CA-Eastern
CA-Saskatchewan
CA-Central
CA-Mountain
CA-Pacific
CA-Yukon
CH-Zurich
CK-Rarotonga
CL-Santiago
CL-Easter
CN-China
CO-Bogota
CR-Costa Rica
CU-Havana
CY-Nicosia
CZ-Prague
NST
AST
EST
EST
CST
MST
PST
PST
CET
CKS
CLS
EAS
CST
COS
CST
CST
EES
CET
DE-Berlin
DK-Copenhagen
DM-Dominica
DO-Santo Domingo
CET
CET
AST
AST
EE-Tallinn
ES-Madrid
ES-Canary
EET
CET
WET
FI-Helsinki
FJ-Fiji
FK-Stanley
FO-Faeroe
FR-Paris
EET
NZT
FKS
WET
CET
GB-London
GB-Belfast
GD-Grenada
GE - Tbilisi
GF-Cayenne
GI-Gibraltar
GP-Guadeloupe
GR-Athens
GS-South Georgia
GT-Guatemala
GU-Guam
GY-Guyana
GMT
GMT
AST
GET
GFT
CET
AST
EET
GST
CST
CST
GYT
HK-Hong Kong
HN-Tegucigalpa
HR-Zagreb
HT-Port-au-Prince
HU-Budapest
HKS
CST
CET
EST
CET
IE-Dublin
IS-Reykjavik
IT-Rome
GMT
GMT
CET
JM-Jamaica
JP-Tokyo
EST
JST
Model 9480i CT IP Phone User Guide
Time Zone Code
KY-Cayman
EST
LC-St Lucia
LI-Vaduz
LT-Vilnius
LU-Luxembourg
LV-Riga
AST
CET
EET
CET
EET
MC-Monaco
MD-Chisinau
MK-Skopje
MQ-Martinique
MS-Montserrat
MT-Malta
MU - Mauritius
MX-Mexico City
MX-Cancun
MX-Merida
MX-Monterrey
MX-Mazatlan
MX-Chihuahua
MX-Hermosillo
MX-Tijuana
CET
EET
CET
AST
AST
CET
MUT
CST
CST
CST
CST
MST
MST
MST
PST
NI-Managua
NL-Amsterdam
NO-Oslo
NR-Nauru
NU-Niue
NZ-Auckland
NZ-Chatham
CST
CET
CET
NRT
NUT
NZS
CHA
OM - Muscat
GST
PA-Panama
PE-Lima
PL-Warsaw
PR-Puerto Rico
PT-Lisbon
PT-Madeira
PT-Azores
PY-Asuncion
EST
PES
CET
AST
WET
WET
AZO
PYS
RO-Bucharest
RU-Kaliningrad
RU-Moscow
RU-Samara
RU-Yekaterinburg
RU-Omsk
RU-Novosibirsk
RU-Krasnoyarsk
RU-Irkutsk
RU-Yakutsk
RU-Vladivostok
RU-Sakhalin
RU-Magadan
RU-Kamchatka
RU-Anadyr
EET
EET
MSK
SAM
YEK
OMS
NOV
KRA
IRK
YAK
VLA
SAK
MAG
PET
ANA
Model 9480i CT IP Phone User Guide
Appendix A - Time Zone Codes
Time Zone Name
A-3
Appendix A - Time Zone Codes
A-4
Time Zone Name
Time Zone Code
SE-Stockholm
SG-Singapore
SI-Ljubljana
SK-Bratislava
SM-San Marino
SR-Paramaribo
SV-El Salvador
CET
SGT
CET
CET
CET
SRT
CST
TR-Istanbul
TT-Port of Spain
TW-Taipei
EET
AST
CST
UA-Kiev
US-Eastern
US-Central
US-Mountain
US-Pacific
US-Alaska
US-Aleutian
US-Hawaii
UY-Montevideo
EET
EST
CST
MST
PST
AKS
HAS
HST
UYS
VA-Vatican
CET
YU-Belgrade
CET
Model 9480i CT IP Phone User Guide
Index
C
9480i CT
cordless handset features 2
features 2
getting started 4
idle screen 8
installation and setup 3
keys and key descriptions 12
line settings 60
methods for customizing 15
network disconnected 7
phone status 22
plugging in the phone 4
requirements 3
call destination, displaying 263
call forwarding, softkeys for 111
call privacy, on cordless handsete 215
call time on cordless handset 199
call waiting tone 231
callers list 165
deleting entries in 168
downloading to phone 163, 169
editing 167
using 166
using on phone 166
callers list key, customizable 256
callers list, on cordless handset 212
callers list, softkey for 123
calls, ending 153
calls, transferring 145
conferencing
ending 152
transfer remaining parties 152
conferencing calls 147
conferencing, centralized 256
contrast level, setting 30
cordless handset
call timer 199
charging battery 208
custom name 199
editing and adding to Directory 209
ending calls 217
feature key guidelines 203
feature keys 202
features 2
finding IP address of the base using the handset 201
icons and messages 205
idle mode 205
Intercom 197
key descriptions 195
key lock 200
keys 194
Language 198
LED indicators 206
pairing and unpairing 218
A
Aastra Web UI
Basic Settings parameters 21
Operation parameters 20
Status of Phone 20
about this guide 1
account configuration 170
allow barge-in, for intercom 246
answering incoming calls 141
auto-answer, for intercom 246
autodial (hotline and warmline) 256
B
backlight on cordless handset 200
backlight, setting 31
bad encrypted config 266
battery charge state 205
battery, on cordless handset
battery indicator and status 208
charging 208
BLF key 82
BLF List key 84
BLF List, setting softkey for 84
BLF, setting softkey for 83
BLF/Xfer 112
BLF/Xfer, softkeys for 113, 115
Model 9480i CT IP Phone User Guide
Index-1
Index
Numerics
Index
Index
pre-dialing a number 215
programming feature keys 204
public/private key 216
Ring Tone 198
silent alert 201
using headset with 215
using keys 206
vibrate 199
volume control 209
D
deleting a softkey 133
dial plan, emergency 58
dial tones, stuttered 232
dialing
pre-dialling a number 135
dialing a number 134
dialpad, live 33
directory key, softkey for 121
directory list 154
adding and editing entries 156
arranging entries 159
deleting numbers and labels for an entry 160
downloading to PC 163
limitations for 156
scrolling multiple screens 158
sorting 155
directory, on cordless handset 209
diverting calls 262
DND, enabling/disabling 170, 176
do not disturb, setting softkey for 80
documentation 1
DTMF digits, displaying 227
DTMF, suppressing playback 225
E
emergency dial plan, defining 58
empty key, softkey for 131, 132
ending calls, from cordless handset 217
Index-2
F
feature key
guidelines 203
feature key activation 205
feature key on cordless handset 207
feature keys
description of 202
features keys
programming 204
flash key, setting softkey for 100
G
Goodbye key cancels incoming call 240
configuring 240
using 241
group RTP paging 249
H
handling calls 143
handset
accessing options and menu items 197
handset keys 194
handset pairing 200
headset mic 136
headset mode 34
headset, using 136
headset, using on cordless handset 215
headset/speaker mode 34
held calls, retrieving 144
hold, automatic 144
hold, feature enhancement for 261
I
icons, on cordless handset 205
idle mode on cordless handset 205
incoming call interrupts dialing 235
installation and setup, 9122i 3
intercom calls
incoming call features 245
Intercom key, softkey for 125
intercom on cordless handset 197
Model 9480i CT IP Phone User Guide
Index
intercom, outgoing calls using 255
Intercom, using 137
Introduction 269
IP address, finding 23, 265
IP address, finding on cordless handset 201
K
key descriptions 12
key lock on cordless handset 200
key panel
cordless handset 194
key redirection 259
keys
as empty key 131
BLF/Xfer 112
call forward 111
paging 128
Speeddial/Conf key 116
Speeddial/Xfer 114
missed call summary subscription 255
missed calls indicator
accessing and clearing 192
overview 192
multiple line call appearances 60
mute key on cordless handset 207
N
no service 265
O
on-hold calls 143
options
setting via the phone UI 15
setting via the Web UI 18
P
M
R
making calls 134
making calls, from cordless handset 215
managing calls 154
menu list on cordless handset 208
message waiting indicator, configuring 244
microphone mute, for intercom 245
microphone volume, headset 35
receiver volume 205
receiving calls 141
receiving calls, on cordless handset 215
Reception Range 205
redial 139
redial key on cordless handset 207
release key on cordless handset 207
L
Model 9480i CT IP Phone User Guide
Index
language
latin 2 character set 51
overview 44
specifying on IP phone 44
language on cordless handset 198
last call return, softkeys for 109
LED indicator on cordless handset 206
line, setting a softkey for 68
LLDP ELIN 251
lock/unlock the phone 268
locking/unlocking the phone 56
via a softkey 126
paging, softkeys for 128
pairing and unpairing, handset to base 218
park and pickup, softkey for 105
park and pickup, using on phone 107
park static configuration 102
park/pickup
configuring a static configuration 104
configuring softkey configuration 106
password, resetting user’s 54
pickup static configuration 102
playing a WAV file 258
predialling a number, from cordless handset 215
preferred line 238
preferred line timeout 238
private feature key 216
public and private feature key 216
Index-3
Index
Index
restarting the phone 55
ring tone on cordless handset 198
ring tone sets 28
ring tones 27
Ringer Volume 205
RTP paging, group 249
S
services key, customizable 256
services, softkey for 118
softkeys 61
answer softkey for XML 257
as ACD 86
as BLF 82
as BLF List 84
as BLF/.Xfer 112
as Callers List Key 122
as CFWD 111
as DCP/GCP 91
as Directory key 120
as Do Not Distrub 80
as empty key 132
as flash key 100
as Intercom Key 124
as Last Call Return 109
as line/call appearances 66
as Paging 128
as park and pickup 102, 105
as speeddial/Xfer 114
as speeddials 69
as sprecode key 101
as XML services 95
deleting 133
ignore sofkey for XML 257
Services key 118
special character softkey for XML 257
state-based 63
softkeys on cordless handset 206
speaker mode 34
speaker/headset mode 34
Speeddial
creating using Keypad Speeddial 75
Index-4
speeddial
creating from Keypad Speeddial in Web UI 75
prefix for 69
speeddial keys, editing 76
Speeddial/Conf, softkeys for 116
speeddial/Xfer 114
sprecode, setting softkey for 101
star codes 225
starting up the phone 4
status messages on cordless handset 205
status scroll delay 234
switch UI focus to ringing line 237
T
talk/hold key on cordless handset 206
time and date 37
time and date format 37
transfering calls, blind 145
transfering calls, consultative 145
troubleshooting solutions 264
changing password 265
display blank 264
displays "Bad Encrypted Config" 266
displays "No Service"? 265
finding IP address 265
handset not working 264
locking/unlocking phone 268
no dial tone 264
no light for VM messages 264
no ring 264
no speakerphone 264
retarting the phone 267
using services 265
U
UPnP mapping lines 242
user password 52
using your phone 60
Model 9480i CT IP Phone User Guide
Index
V
Vibrate 205
voicemail 142, 193
volume control on cordless handset 209
vribrate on cordless handset 199
W
warning tone, for Intercom 246
warranty, limited 269
Web UI, using 18
X
XML application title 95
XML application URI 95
XML beep support 233
XML features 258, 260
XML, accessing service 98
XML, setting services for 96
XML, setting softkey for 97
Index
Model 9480i CT IP Phone User Guide
Index-5
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result
from unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical
or editorial errors or omissions contained within this documentation. The information contained
in this documentation is subject to change without notice.
Copyright 2009 Aastra Telecom. www.aastra.com
All Rights Reserved.