Installation and Troubleshooting Tips
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Error
Code
All Import [Enter] and Export [Exit] functions must be
executed from the front panel of the autoloader. Attempts to
Import or Export from Data Protector (or any other backup
software) will cause the software to fail.
65:48
After all Import and Export operations have been
completed from the front panel, a [Scan] (from the Slots
screen in Data Protector) must be completed. If the slots are
not scanned, Data Protector may exhibit unusual behavior
because inventory data may not match the actual inventory
in the autoloader.
Do NOT perform an Import or Export operation from the
front panel of the autoloader while Data Protector (or any
other software) is running a backup. Doing this will cause
the backup to fail and Data Protector will not unload the
tape at the end of the backup. If this situation occurs,
manually unload the tape using the front panel. complete a
Data Protector scan (from the Slots screen) on the slot(s)
that were involved in the Import and/or Export, then
manually start the backup again.
Note: Any future scheduled backups will not start until the tape has
been unloaded and the backups have been manually restarted.
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If you initiate a scan with Data Protector and get one of the
following error codes: [90:180], [65:48], [90:56], or
[90:64], the drive needs to be cleaned. Clean the drive and
retry the operation.
Details
Cleaning tape
requested by
device
Drive name in V, please
clean the drive
90:54
Cannot open
device
The medium is write
protected
90:56
Cannot close
device
Details unknown
90:64
Cannot unload
exchanged
medium
[1117]
The request could not be
performed because of an
I/O device error
90:123
Unknown
device
Please check device support
matrix
90:180
Cannot rewind
medium
Medium error
Installation
Instructions
hp OpenView
Storage Data Protector
Data Protector works with the HP StorageWorks 1/8 Tape
Autoloader to automate the routine tasks of backup and
recovery processes. It keeps track of all media and data so you
can easily recover information in case of a system failure,
disaster, or accidental deletion.
What do I get?
Single Server Edition for Windows
Automated data protection and media management for one
Windows server
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Installing Data Protector with the
hp StorageWorks 1/8 Tape Autoloader
Centralized backup and restore of an unlimited amount of
Microsoft™ Windows™ 95/98/ME/NT/2000/XP/2003
Server workstations
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Automatic device configuration
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Full, incremental, and differential backup
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Fast and easy single-file restore
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Built-in scheduling
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Data compression
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Error notification
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Sophisticated Web reporting
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Entry-level access to Web support via
http://www.openview.hp.com/services
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For further information on Data Protector, please visit:
http://www.hp.com/go/dataprotector
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For Data Protector manuals, please visit:
http://ovweb.external.hp.com/lpe/doc_serv/
Read instructions completely before
beginning the installation process
Storage Data Protector Installation Instructions
Second Edition: February 2004
Part Number: C9265-90028
C9265-90028
Page 4
Data Protector is the latest generation of HP OpenView
software that delivers new levels of recovery in a
service-driven management approach.
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© Copyright 2004 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company makes no warranty of any kind with regard to
this material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard shall
not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this
material.
This document contains proprietary information, which is protected by
copyright. No part of this document may be photocopied, reproduced, or
translated into another language without the prior written consent of
Hewlett-Packard. The information contained in this document is subject to
change without notice.
Product names mentioned herein may be trademarks of their respective
companies as reflected by an associated footnote.
Hewlett-Packard Company shall not be liable for technical or editorial
errors or omissions contained herein. The information is provided “as is”
without warranty of any kind and is subject to change without notice. The
warranties for Hewlett-Packard Company products are set forth in the
express limited warranty statements for such products. Nothing herein
should be construed as constituting an additional warranty.
Printed in the U.S.A.
Data Protector may display the error code [90:123] during
drive operations (see Table 1). This is because the HP
StorageWorks VS 80 1/8 Tape Autoloader has not been
added to an internal database of supported products. This
will have no bearing on backup or restore operations. To
solve this problem, confirm that you have the latest Data
Protector SCSITab file installed on your host system. The
SCSITab is important as this is needed for the device auto
configuration. To download this SCSITab file, go to
http://www.openview.hp.com/products/storage_data
_protector/device_matrices/SCSITab51.zip
If you initiate a Backup with Data Protector and get the
error code [90:54], followed by [90:64], it could be caused
by a dirty drive. Clean the drive and retry the backup.
Description
Note: To set up and schedule backups, refer to the HP OpenView
Storage Data Protector Installation and Licensing Guide.
When using Data Protector, tapes are formatted using the
default configurations in a VS 80 drive, the software
defaults to a native capacity of 20 GB instead of 40 GB. If
you look at Media Properties and then the Usage tab, the
pie chart will display that the maximum capacity as 20 GB
until 20 GB is exceeded. At this point, the pie chart will
display as full with the amount of data that has been backed
up.
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HP OpenView Storage Data Protector
Table 1: Error Codes
How do I get a Data Protector license?
To get a Data Protector license, you will first need to know the
permanent IP address of the backup server.
To get the license, do the following:
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Download Data Protector by accessing:
http://www.openview.hp.com/products/datapro/
download.html for a 60-day trial version license.
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To get your permanent license, access
http://www.webware.hp.com/welcomepassword.asp
Your order number is: HPBB12BUNDLE1001.
How do I get additional functionality?
For additional functionality, such as:
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An unlimited number of servers
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Centrally managed multi-site, heterogeneous SAN and
NAS environments
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Disaster recovery alternatives
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Integration with OpenView
contact your local reseller for the migration number to the full
version of Data Protector, part number B7031AA, or go online
to http://www.openview.hp.com/buy/
How do I get additional support
information?
Access http://support.openview.hp.com/support_options.jsp
for telephone numbers and free upgrades.
Model Types
These installation instructions are applicable to the following
HP StorageWorks 1/8 Tape Autoloader models:
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HP StorageWorks 1/8 Ultrium 230 Tape Autoloader
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HP StorageWorks 1/8 Ultrium 460 Tape Autoloader
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HP StorageWorks 1/8 DLT VS80 Tape Autoloader
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HP StorageWorks 1/8 SDLT 320 Tape Autoloader
Installing Data Protector With the HP
StorageWorks 1/8 Tape Autoloader
Configuring Data Protector With the HP
StorageWorks 1/8 Tape Autoloader
Manual Configuration for the HP StorageWorks
1/8 Ultrium 230, and Ultrium 460 Tape
Autoloaders
Manual Configuration for the HP StorageWorks
1/8 DLT VS80, and SDLT 320 Tape Autoloaders
Note: Data Protector supports native tape drivers that are loaded
by default for an enabled tape drive attached to a Windows system.
The Windows 2000/XP/Server 2003 native drivers loaded for
Medium changers (robotics) devices are not supported by Data
Protector. Disable these drivers using Windows Device Manager.
Refer to the HP OpenView Storage Data Protector Installation and
Licensing Guide for more information.
1. Run the Data Protector Manager.
2. From the Next Step wizard, select Configuring a Device.
If the Next Step wizard does not display, use the pull-down
menu in the upper left of your screen to select Devices and
Media.
1. Run the Data Protector Manager.
2. From the Next Step wizard, select Configuring a Device.
If the Next Step wizard does not display, use the pull-down
menu in the upper left of your screen to select Devices and
Media.
a. Right-click Devices in the left-hand column.
a. Right-click Devices in the left-hand column.
b. Select Add Device.
b. Select Add Device.
Note: Confirm that you have the latest Data Protector SCSITab file
installed on your host system. The SCSITab is needed for the device
auto configuration. To download this SCSITab file, go to
To install Data Protector:
1. After downloading the Data Protector file(s) from the Web,
create a directory called dpinstall.
http://www.openview.hp.com/products/storage_data_
protector/device_matrices/SCSITab51.zip
2. Open the downloaded file(s) and unzip them to the
dpinstall directory.
3. Log in as Administrator or as a user who is a member of
Administrators and Backup Operators.
Auto and Manual Configuration
4. Run dpinstall\i386\setup.exe.
There are two methods of configuring Data Protector; Auto
Configuration and Manual Configuration.
5. When asked for installation type, select Cell Manager.
The following Auto Configuration process is applicable to all
HP StorageWorks 1/8 Tape Autoloader models.
6. On the Custom Setup screen, change the path (if
necessary) and accept the default components.
For Manual Configuration, please select and follow the
process for your specific Tape Autoloader model (see Manual
Configuration for the HP StorageWorks 1/8 Ultrium 230, and
Ultrium 460 Tape Autoloaders, or Manual Configuration for
the HP StorageWorks 1/8 DLT VS80, and SDLT 320 Tape
Autoloaders.)
Note: If you are going to backup remote clients, you can do so by
using the Data Protector Installation Server. Refer to the HP
OpenView Storage Data Protector Installation and Licensing Guide
for more information.
Auto Configuration for all 1/8 Tape Autoloader
Models
Licensing Data Protector
1. Obtain the Permanent Password Certificate from the Web.
A static IP address must be given to the Data Protector Cell
backup server before obtaining the license.
1. Run Data Protector Manager.
2. Close the Next Step wizard.
2. Run the Data Protector Cell Manager.
3. Select Device and Media from the pull-down menu in the
upper left of your screen.
3. From the pull-down menu in the upper left of the screen,
select Clients.
4. Right-click on Devices in the left hand column. Select Auto
Configure Devices.
4. Right-click on Data Protector Cell in the left-hand column.
Select Add License.
5. On the next window, click on the + next to the client that
the autoloader is connected to.
5. Type in the permanent password exactly as shown on the
certificate.
6. Put a check mark in the box next to HP-ThinStor.
6. Click OK.
7. Click Finish.
Note: To set up and schedule backups, refer to the HP OpenView
Storage Data Protector Installation and Licensing Guide.
3. Fill in the first form as follows:
a. Device Name:
(for the DLT VS80) ThinStor VS80
(for the SDLT 320) ThinStor SDLT320
3. Fill in the first form as follows:
a. Device Name:
(for the Ultrium 230) ThinStor Ultrium
(for the Ultrium 460) ThinStor Ultrium2
b. Description: (optional)
b. Description: (optional)
c. Client: select the client to which the device is attached
by using the pull-down menu.
c. Client: select the client to which the device is attached
by using the pull-down menu.
d. Device type: SCSI-II Library
d. Device type: SCSI-II Library
e. Interface type: SCSI II
e. Interface type: SCSI II
4. Use the pull-down menu to select the device named
HP:ThinStor AutoLdr for the SCSI address of the
library robotic. (If more than one HP StorageWorks 1/8
Autoloader is connected, be sure to select the correct one.)
4. Use the pull-down menu to select the device named
HP:ThinStor AutoLdr for the SCSI address of the
library robotic.
5. Select Abort for Busy Drive Handling.
5. Select Abort for Busy Drive Handling.
6. Click Next on the Specify the Slots screen. There should
be eight slots displayed.
6. Click Next on the Specify the Slots screen. There should
be eight slots displayed.
7. Select LTO-Ultrium on the Specify Media Type screen.
Click Finish.
8. Click Yes to Configure the Drive Now.
7. Select:
(for the DLT VS80) DLT
(for the SDLT 320) SuperDLT
on the Specify Media Type screen. Click Finish.
9. Fill in the first form as follows:
8. Click Yes to Configure the Drive Now.
a. Device Name:
(for the Ultrium 230) Ultrium drive
(for the Ultrium 460) Ultrium2 drive
9. Fill in the first form as follows:
a. Device Name:
(for the DLT VS80) DLT VS80 drive
(for the SDLT 320) SDLT320 drive
b. Description: (optional)
c. Client: select the client to which the device is attached
by using the pull-down menu.
b. Description: (optional)
c. Client: select the client to which the device is attached
by using the pull-down menu.
d. Data Format: Data Protector
d. Data Format: Data Protector
10. For the SCSI address of the data drive, select the device
named:
(for the Ultrium 230) HP: Ultrium 1-SCSI.
(for the Ultrium 460) HP: Ultrium
Confirm that Hardware Compression is checked.
10. For the SCSI address of the data drive, select the device
named:
(for the DLT VS80) HP: DLT VS80
(for the SDLT 320) COMPAQ: SDLT320
Confirm that Hardware Compression is checked.
11. Set drive index to 1, and click Next, leaving the Direct
Backup section un-selected.
11. Set drive index to 1, and click Next, leaving the Direct
Backup section un-selected.
12. Use default LTO-Ultrium as the default media pool.
13. Click on Advanced Options and check CRC Check and
Detect Dirty Drive.
12. Use default:
(for the DLT VS80) DLT
(for the SDLT 320) SuperDLT
as the default media pool.
14. Click OK.
15. Click Finish. If your system asks you if you want to create
another drive for the new library, click No.
13. Click on Advanced Options and check CRC Check and
Detect Dirty Drive.
14. Click OK.
15. Click Finish. If your system asks you if you want to create
another drive for the new library, click No.
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