Additional Guides available at http://www.swcomms.co.uk/resourcecentre/user-guides-and-manuals Service Desk 01392 330033 email: firstname.lastname@example.org Customer Service 01392 315315 email: email@example.com ShoreTel Gigaset Handset Quick Guide Issue 9 30.3.16 Basic Call Handling Further Telephone Features To change call handling mode Make an internal call Redial last number - Dial voice mail ext number Lift receiver and dial extension number, press Short press Green button to access redial list. - Enter your password Green button Use silver scroll arrows to view numbers, then - Press # press Green call button again to ring number - Select option 7 displayed in screen - Select option 2 (When in divert you will get broken dial tone) Make an external call - Follow voice prompts to select mode required Lift receiver and dial 9 and telephone number, press Green button. Park a call Press the ‘R’ key followed by (star) * 11, then the Receive a call extension/group number where you want to Press Green button park. Hold a call Retrieve a parked call Press the ‘R’ key Dial (star) * 12 and the extension/ group where caller is parked. Retrieve a held call Press the ‘R’ key 3 way conference call Storing personal speed dials Press phone book icon, then OK. Enter telephone number (must use 9 if external) and press Ok to store. Enter name then press Ok to store. To access stored speed dials Whilst on a call press ‘R’ key, wait fore dial tone Transfer a call then dial 3rd party. To add 3rd party immediately Press the ‘R’ key, dial the extn number, announce without consultation, press ‘R’ key. To invite 3rd the call and replace the handset party, wait for them to answer, then press ’R’ key once happy to join. Retrieve a call Press the ‘R’ key, wait 2 sec’s then press ‘R’ key To exit conference again To drop 3rd party press ‘R’ key or to leave conference call press Red hang up key. Call pick up Dial (star) *13, then extension number or group number Press phone book icon Use silver scroll keys to select speed dial required. Press Green call key to ring.