My Cloud Personal Storage Drive User Manual

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User Manual
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Private Cloud Storage
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My Cloud EX2 Ultra
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WD Service and Support
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Should you encounter any problem, please give us an opportunity to address it before returning
this product. Most technical support questions can be answered through our knowledge base or
email support service at http://support.wd.com. If the answer is not available or if you prefer,
please contact WD at the best telephone number shown below.
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Downloads—Download drivers, software, and updates for your WD product.
Registration—Register your WD product to get the latest updates and special offers.
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and
data recovery information.
Knowledge Base—Search by keyword, phrase, or answer ID.
Installation—Get online installation help for your WD product or software.
WD Community—Share your thoughts and connect with other WD users.
Learning Center — Start here to get the most out of your Private Cloud Storage device
(http://www.wd.com/setup).
Contacting WD Technical Support
When contacting WD for support have your WD product serial number, system hardware, and
system software versions available.
North America
US & Canada
English
US-Spanish
Mexico
Asia Pacific
800 275-4932
Australia
1 800 42 9861
949 672-7199
800.832.4778
China
800 820 6682 / 400 627 6682
+852-3057 9031
1 800-200 5789 / 1 800-419 5591
001-803-852 3993
0800-805 7293 / 0120-934 453
1 800-817 477
1 800-1855 0277 / +63-2-395 2319
1 800 608 6008
0800-225 593 / +886-2-8723 1298
Europe (toll free)* 00800 ASK4 WDEU
(00800 27549338)
Europe
+31 880062100
Middle East
+31 880062100
Africa
+31 880062100
Russia
8-10-8002-3355011
Hong Kong
India
Indonesia
Japan
Malaysia
Philippines
Singapore
Taiwan
Thailand
00 1800 852 5913
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany,
Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register
your drive online at http://register.wd.com or by using My Cloud EX2 Ultra Private Cloud Storage
software.
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Visit our product support website at http://support.wd.com and choose from these topics:
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Accessing Online Support
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Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. Email
support is free for the entire warranty period and our extensive knowledge base is available 24/7.
To help us keep you informed of new features and services, remember to register your product
online at
http://register.wd.com.
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Table of Contents
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WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
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Registering Your WD Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
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Important User Information 1
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Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
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Product Overview 3
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About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Online Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Pre-installation Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
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Getting Started 11
Installing Drives in the Driveless Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Physically Connecting the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Getting Started Using Online Setup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Getting Started Without Online Setup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
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Accessing Your Cloud Remotely 17
Enabling Cloud Access for the My Cloud EX2 Ultra Device . . . . . . . . . . . . . . . . . . . . . . . . 17
Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mobilizing Your Files with iOS and Android Mobile Apps . . . . . . . . . . . . . . . . . . . . . . . . . . 19
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Managing Users, Groups, and Shares 20
About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
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The Dashboard at a Glance 31
Launching the Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Common Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
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Backing Up and Retrieving Files 45
About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Managing a USB Device and USB Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Remote Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
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Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
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Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
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Managing Storage on My Cloud EX2 Ultra 56
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Storage Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
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RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
iSCSI Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
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Volume Virtualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
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Disk Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
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Managing Apps on My Cloud EX2 Ultra 66
About Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Managing Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
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Playing/Streaming Videos, Photos, & Music 70
Media Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Media Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Enabling DLNA and iTunes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Accessing Your Private Cloud Using Media Players . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Accessing Your Private Cloud Using iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
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Configuring Settings 78
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
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Replacing a Drive 100
Identifying a Faulty Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Returning a WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
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Regulatory and Warranty Information 103
Regulatory Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Warranty Information (All Regions Except Australia/New Zealand) . . . . . . . . . . . . . . . . . 104
Warranty Information (Australia/New Zealand only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
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Appendices 107
Appendix A: My Cloud EX2 Ultra Quick User Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Appendix B: Joomla!® Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Appendix C: phpBB Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Appendix D: Supported RAID Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Appendix E: RAID Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
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Appendix F: Safe Mode Firmware Update Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 116
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Appendix G: Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
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Index 119
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IMPORTANT USER INFORMATION
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Important Safety Instructions
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Important Safety Instructions
Recording Your WD Product Information
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Important User Information
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This device is designed and manufactured to assure personal safety. Improper use can
result in electric shock or fire hazard. The safeguards incorporated into this unit will
protect you if you observe the following procedures for installation, use, and servicing.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near any liquids.
Do not place this product on an unstable surface. The product may fall, causing
serious damage to the product.
Do not drop the product.
Do not block the slots and openings on the top and bottom of the chassis; to
ensure proper ventilation and reliable operation of the product and to protect it
from overheating, these openings must not be blocked or covered. Making sure
the drive is standing upright also helps prevent overheating.
Operate this product only from the type of power indicated on the marking label. If
you are not sure of the type of power available, consult your dealer or local power
company.
Do not allow anything to rest on the power cord. Do not locate this product where
persons will walk on the cord.
If an extension cord is used with this product, make sure that the total ampere
rating of the equipment plugged into the extension cord does not exceed the
extension cord ampere rating. Also, make sure that the total rating of all products
plugged into the wall outlet does not exceed the fuse rating.
Never push objects of any kind into this product through the chassis slots as they
may touch dangerous voltage points or short out parts that could result in a fire or
electric shock.
Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
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When the power cord or plug is damaged or frayed.
If liquid has been spilled on the product.
If the product has been exposed to rain or water.
If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions
since improper adjustment may result in damage and require extensive work by
a qualified technician to the product to normal condition.
- If the product has been dropped or the chassis has been damaged.
- If the product exhibits a distinct change in performance, contact WD Customer
Support at http://support.wd.com.
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IMPORTANT USER INFORMATION
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WARNING!
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This device uses a lithium battery, type CR2032. There is danger of
an explosion if the battery is incorrectly replaced. Replace only with
the same or equivalent battery type recommended by the
manufacturer. Dispose of used batteries according to the
manufacturer’s instructions.
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Recording Your WD Product Information
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Remember to write down the following WD product information, which is used for setup
and technical support. Your WD product information is found on the label on the back of
the device.
Serial Number
Model Number
Purchase Date
System and Software Notes
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PRODUCT OVERVIEW
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About the System
Features
About the Online Learning Center
Package Contents
Pre-installation Instructions
Handling Precautions
Product Components
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Product Overview
About the System
Designed from the ground up with the quality and reliability you've come to expect from
WD®, My Cloud EX2 Ultra is a high-performance, two-bay Network Attached Storage
(NAS) device for your home or small office. Save all your content in one place and protect
your data with RAID 1, cloud, or LAN backup options. Stream large files to any screen
and expand your NAS features with a full suite of apps.The My Cloud EX2 Ultra private
cloud storage system is a high-performance system providing secure wireless access to
your media and files from any computer, tablet, or smartphone when connected to a
wireless router.
This user manual provides step-by-step installation instructions and other important
information about your WD product. Translated versions and updates to this user manual
can be downloaded from http://products.wd.com/updates. For more information and news
about this product, visit our website at http://www.wd.com/.
Features
Numerous options – Choose the diskless enclosure to build your NAS with the drives of
your choice. Or, choose a populated system that works right out of the box, featuring WD
Red™ hard drives for ultimate reliability in the unique 24x7 NAS operating environment.
Drive management – Control your data with multiple drive management options
including RAID 0, 1; JBOD, and spanning modes.
Data protection at its best – You’re armed with multiple options to secure your data from
loss. Choose from RAID 1, USB, cloud or LAN/WAN backup depending upon your data
security needs.
Easy to manage – A powerful dashboard means your system is always under your
control. Monitor your drives, manage users and utilize energy-saving features. Email and
mobile alerts keep you informed of My Cloud EX2 Ultra status.
Powerful apps to customize your NAS – Including aMule, Icecast, Joomla!®, phpBB®,
phpMyAdmin, Transmission, SqueezeCenter, and more. For the most recent apps
available, visit www.mycloud.com/learn.
Advanced serving options – Integrated file server, FTP server, backup server, and P2P
torrent download server.
Stream media to your connected devices – Stream videos and photos to connected
TVs, media players, gaming consoles and other DLNA®/UPnP® devices. Features a
Twonky and a DLNA-certified media server. And with a built-in iTunes® server, you can
easily stream your music collection.
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PRODUCT OVERVIEW
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Back up, your way – Protect your data via remote backup to another My Cloud device,
integrated cloud backup or local LAN/WAN backup. PC users, WD SmartWare™ Pro
offers options for how, when and where you back up your files for up to ten computers.
Mac® users, utilize all the features of Apple® Time Machine® backup software to protect
your data.
About the Online Learning Center
WD’s online Learning Center provides the latest information, instructions, and software to
help users get the most out of their Private Cloud Storage. This web-based guide offers
step-by-step help with setting up remote access, backing up data, monitoring device
status and more. It’s an interactive resource to walk users through installing and using
their My Cloud EX2 Ultra device. The online Learning Center allows you to:
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Learn about your new Private Cloud Storage product.
Download the latest software for your product.
Find in-depth, interactive information on how to explore each of your product’s
features.
Update your product whenever new features become available.
Access an always-available resource online, without a manual or CD.
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Advanced features – iSCSI target, full-featured FTP services, jumbo frame support, iPv6
ready, UPS support (USB and network), real time resource monitor, volume encryption
with boot-up password, SNMP and virtual volumes.
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Your own Private Cloud – Unlike public clouds, My Cloud EX2 Ultra allows you to keep
all your content in one safe place on your home or office network instead of a remote
server. No mysterious location of your data. No monthly fees. No limits.
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Expand your capacity – Simply attach a compatible USB hard drive directly to My Cloud
EX2 Ultra to expand your storage capacity. Two USB 3.0 expansion ports are provided.
Integrated energy-saving features – Save energy with disk spin-down and scheduled
power on/off.
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PRODUCT OVERVIEW
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Package Contents
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My Cloud EX2 Ultra Private Cloud Storage device
Ethernet cable
AC power adapter
Quick Install Guide
Assembly kit (for driveless model only)
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My Cloud EX2 Ultra Private Cloud
Storage Device
AC adapter*
Ethernet cable
Quick Install Guide
For information on additional accessories for this product, visit:
US
www.shopwd.com or www.wdstore.com
Canada
www.shopwd.ca or www.wdstore.ca
Europe
www.shopwd.eu or www.wdstore.eu
All others
Contact WD Technical Support in your region. For a list of Technical
Support contacts, visit http://support.wd.com and see Knowledge
Base Answer ID 1048.
Operating System
Windows®
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Mac OS X®
Windows 10
Windows 8 or 8.1
Windows 7
Windows Vista®
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Note:
El Capitan (Mac OS 10.11)
Yosemite (Mac OS 10.10)
Maverick (Mac OS 10.9)
Mountain Lion* (Mac OS 10.8)
Lion* (Mac OS 10.7)
Compatibility may vary depending on your computer’s hardware configuration and
operating system.
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PRODUCT OVERVIEW
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Local Network
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Internet Explorer IE10 and above
Safari 6.0 and later on supported Mac computers
Firefox 30 and later on supported Windows and Mac computers
Google Chrome 31 and later on supported Windows and Mac computers
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Web Browsers
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Router/switch (Gigabit recommended to maximize performance.)
Internet
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Broadband Internet connection is required for initial setup and software
downloads, as well as for remote access and mobile apps.
Pre-installation Instructions
Before beginning installation, select a suitable location for your device to obtain maximum
efficiency. Place it in a location that is:
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Near a grounded power outlet
Clean and dust free
On a stable surface free from vibration
Well ventilated, with nothing blocking or covering the slots and openings on the
top and bottom of the device, and away from sources of heat
Secluded from electromagnetic fields from electrical devices such as air
conditioners, radio and television receivers.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damage the device drives.
Observe the following precautions when unpacking and installing your external storage
product:
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Do not drop or jolt the device.
Do not move the device while it is powered on.
Do not use this product as a portable device.
Do not remove both data drives at the same time. This will cause your device to
become unresponsive.
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PRODUCT OVERVIEW
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Product Components
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Front View
Power LED
Drive LEDs
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PRODUCT OVERVIEW
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Back View
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Reset button
USB ports
Ethernet port
Kensington®
Security Slot
External DC In Power
port
Component
Icon
Description
Ethernet port
Connects the device to a local network.
USB 3.0 port
Connects to a USB hard drive for additional storage.
Reset button
()
Restores settings such as the administrator user name and
password for the device.
Power port
Connects the device to an AC adapter and the power outlet.
Kensington
security slot
For device security, the device is equipped with a security slot that
supports a standard Kensington security cable.
Visit http://www.kensington.com/ for more information.
LEDs
Front Panel Power LED
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The following table describes the front panel power LED behavior.
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Color
Appearance
State Description
Power Down
Black
(off)
-------
Drive in standby/sleep mode.
Powering Up
Blue
Flashing
Device is powering on or in the process of
updating the firmware.
Power Up
Blue
Solid
Device is in a power up (on) state.
Power Up
(degraded)
Red
Flashing
Device is powered up but the volume is
degraded.
Action required
Yellow
Flashing
A condition, such as a network cable has
become unplugged, which requires you to
act.
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State
Note: For non-compatible drives, the power LED blinks yellow during power up.
Front Panel Hard Drive (HDD) LEDs
The following table describes the front panel hard drive LED behavior.
Function
Color
Appearance
Function Description
No drive
Black
(off)
------
Drive is not present.
Drive present, no
activity
Blue
Solid
Drive is present but there is no activity.
Active drive
Blue
Flashing
Drive is present and showing drive activity.
Hard drive fault
Red
Flashing
Drive is present but has a hard drive fault
or failure.
Note: For incompatible drives, the hard drive LEDs blink red rapidly as the unit
powers up.
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Back Panel Ethernet (Network) LEDs
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The following table describes the network and activity LEDs:
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Note: Looking at the port, the LED on the top left is the Activity LED, and the one
on the top right is the Link LED.
LED
Appearance
State Description
Link down
Link
Off
Cable or device is not plugged in, or other
end of link is not operational.
Link up – 10/100
connection
Link
Yellow
Cable is plugged in, and both ends of the
link have successfully established
communications. 10/100 network
connection.
Link up – 10/100/
1000 connection
Link
Green
Cable is plugged in, and both ends of the
link have successfully established
communications. 10/100/1000 network
connection.
Link idle
Activity
Solid
Active communication is not in progress.
Link busy
Activity
Green - Blinks
Active communication is in progress.
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State
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GETTING STARTED
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3
Getting Started
Note: For information about safely shutting down and disconnecting the device,
see “Utilities” on page 92
Important: To avoid electrostatic discharge (ESD) problems, ground yourself by touching
metal before handling the device.
Installing Drives in the Driveless Model
Important: Following are instructions for installing drives in My Cloud EX2 Ultra models
that come without drives. You may use a drive made by WD or one made by another
company. For a list of compatible drives, go to http://products.wdc.com/.
Important: Make sure the device is not connected to power or to the network.To avoid
electrostatic discharge (ESD) problems, ground yourself by touching metal
before handling the device.
Note:
For further instructions on how to remove and replace a faulty drive, or to prepare
and insert a non-WD drive see “Replacing a Drive” on page 100.
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It’s easy to set up the My Cloud EX2 Ultra Private Cloud Storage device -- all you have to
do is unpack your device, connect it, and wait for the Power LED on the front of your
device to turn a solid blue. Then, download and run the quick setup software, available at
http://www.wd.com/setup.
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Installing Drives in the Driveless Model
Physically Connecting the Device
Getting Started Using Online Setup Software
Getting Started Without Online Setup Software
Accessing Content
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Note:
You’ll need a phillips-head screwdriver for this procedure. Also, the power and
network cables are not connected when you do this.
1. Press the indented button on the door (top) of the device and open the top.
2. Remove the bracket that will hold the drives in place.
3. Using a screw from the bag, attach a plastic tab to the top hole in the drive’s side (on
the right if the green board is facing you).
4. Insert a screw in the corresponding hole on the other side of the drive.
5. Attach labels 1 or 2 to the top of the drive. Label 1 is on the left and label 2 is on the
right, when looking down on the top of the unit. There are corresponding numbers on
the cross brace label.
6. When looking down on the top of the unit with the front panel towards you, and with
the connectors at the bottom of the drive facing in, gently slip the drive into a slot.
7. Make sure the tab is sticking up at the back of the unit.
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8. Repeat steps 3-7 for the other drive.
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Physically Connecting the Device
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11. Continue to “Physically Connecting the Device” on page 13.
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10. Close the door and firmly push down until it locks into place.
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9. Screw the bracket in over the drives.
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33
1
Follow the steps below to connect the My Cloud EX2 Ultra Private Cloud Storage device
to a home or small office network.
Important: To avoid overheating, make sure the device is upright as shown in
the illustration above and nothing is blocking or covering the slots
and openings on the top and bottom of the device. In the event of
overheating, the device will perform a safe shutdown, interrupting
all processes currently being performed. If this occurs, data may
be lost.
Important: We recommend that you use the enclosed Ethernet cable for best
performance.
1. Using the provided Ethernet cable, connect one end of the Ethernet cable to the
Ethernet port located on the back of the device.
2. Connect the other end of the Ethernet cable directly into a router or network switch
port.
3. Connect one end of the power adapter into the power supply socket on the back of
the device.
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4. Plug the other end of the power adapter into a power outlet. The unit powers up
automatically.
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Getting Started Using Online Setup Software
The online setup software walks you through the steps necessary to easily connect your
device to your home or small office network. Use the following steps to download and run
the online setup software, discover the device, and get started using your device. The
online setup software is available from WD’s Online Learning Center at http://
products.wdc.com/.
Downloading and Installing the Online Setup Software
After connecting your device:
1. Open a web browser and type http://mycloud.com/setup to display the welcome page.
2. On the Welcome page, click Get Started.
The setup software begins searching for your My Cloud device. When your device is
found, a screen displays showing your device and IP and MAC addresses.
3. Follow the on screen instructions to complete the setup process and install WD Sync.
4. After setup is complete and WD Sync has been installed, a window displays the most
common folders on your computer. Select the folders on your computer that you want
to sync with your My Cloud device and click Next.
5. WD Sync setup is complete. Click Close to exit WD Sync setup.
Note: The WD Sync shortcut might be under Show Hidden Icons in your taskbar.
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5. When the power LED on your device turns a solid blue, continue to “Getting Started
Using Online Setup Software” on page 14.
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Important: Wait for the My Cloud EX2 Ultra device to finish powering up
(approximately three minutes) before configuring it. You will know
it is ready when the power LED stops flashing and turns blue.
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Getting Started Without Online Setup Software
Use your My Cloud EX2 Ultra Private Cloud Storage device as an external hard
drive, dragging and dropping files to and from it.
Configure the device using the My Cloud EX2 Ultra device’s dashboard. (See
“The Dashboard Home Page” on page 33.)
Back up files using USB, Remote, Internal, and Cloud backup (see “Backing Up
and Retrieving Files” on page 45).
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If you do not use the online setup software to get started, you can still:
Accessing Content
The My Cloud EX2 Ultra device’s Public folder contains Shared Music, Shared Pictures,
and Shared Videos subfolders. The existing content of the subfolders are files that you
dragged and dropped or files that have been backed up from your computer or an
attached USB drive:
Note: This manual uses the term shares and folders interchangeably.
Once you’ve physically connected your My Cloud EX2 Ultra device (see “Physically
Connecting the Device” on page 13), use the following steps to access the contents of
your device.
If your operating systems is...
Then...
Windows 10/ Windows 8 or 8.1.1
1.
On the Windows 8 Start page, type Computer
2.
Click Computer.
3.
In the left pane, click Network.
4.
Double-click MyCloudEX2Ultra and locate the device’s Public
folder.
5.
Double-click the Public folder to display the Shared Music,
Shared Pictures, and Shared Videos subfolders. You can now
drag and drop files into (and from) the shared media folders using
Windows Explorer.
1.
Click
or Start > Computer > Network > MyCloudEX2Ultra
and, if required, enter your network (router) credentials. The
device’s Public and private folders (shares) display.
2.
Double-click the Public folder to display the Shared Music,
Shared Pictures, and Shared Videos subfolders. You can now
drag and drop files into (and from) the shared media folders using
Windows Explorer.
Windows XP/Vista/Windows 7
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Then...
Mac OS X
(Snow Leopard, Lion, Mountain Lion,
Mavericks)
1.
In a Finder window, click MyCloudEX2Ultra under the shared
items in the side bar.
2.
If presented with an authorization page, select Guest, and then
click Connect to display the Public share:
3.
Double-click the Public folder to display the subfolders: Shared
Music, Shared Pictures, Shared Videos, and Software. You can
now drag and drop files into the shared folders using Finder:
4.
If you want to create a shared drive icon permanently on your
desktop, create an alias. Following are two ways to do this:
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If your operating systems is...
Click the item you wish to alias (e.g., Shared Music), hold
down the mouse button, hold down the Cmd and Option keys
simultaneously, and drag the item to where you want the alias
to appear. Instead of moving the original item, this creates an
alias at the new location.
-OR Right-click the item you want to alias (e.g., Shared Music),
and then click File > Make Alias.
Mapping the Public Folder (Windows)
To map the My Cloud EX2 Ultra Public folder for quick access in the future:
1.
2.
3.
4.
5.
In Windows Explorer, under Network, click MyCloudEX2Ultra.
Right-click the Public folder and select Map Network Drive from the menu.
Select the desired letter from the Drive drop-down list.
Select the Reconnect at login check box.
Click Finish. Your Public drive is now mapped.
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Before creating an alias, click Finder > Preferences >
General and make sure Connected Servers is checked.
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Note:
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ACCESSING YOUR CLOUD REMOTELY
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Enabling Cloud Access for the My Cloud EX2 Ultra Device
Configuring Cloud Access for a User
Mobilizing Your Files with iOS and Android Mobile Apps
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Accessing Your Cloud Remotely
Before you can use your My Cloud EX2 Ultra device remotely, you have to enable it for
cloud access. To enable the My Cloud device for remote access and to check the status
of its remote connection(s), see “Cloud Access” on page 81.
Configuring Cloud Access for a User
Once you’ve enabled cloud access on the My Cloud EX2 Ultra device, use the following
steps to give remote access capability to your device users.
1.
On the navigation bar, click the Cloud Access icon
2.
3.
In the left pane, select the user you’d like to configure for cloud access.
In the MyCloud.com Login for <user name> area, click the Add/ Change Email
.Click this icon if you have not previously added an email address
Address icon
to the user account or if you need to update/change the user’s email address.
Enter the user’s email address. This email address is used to send the user
confirmation information and instructions on setting up and activating a password for
cloud access.
Click Save.
4.
5.
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Enabling Cloud Access for the My Cloud EX2 Ultra
Device
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This chapter explains how to set up the My Cloud EX2 Ultra device for remote access and
describes some of the ways you can take advantage of its many capabilities.
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A private cloud is your content, at home, secure and under your control. Unlike public
clouds, a private cloud allows you to keep all of your content in one safe place on your
home network. Share files, stream media, and access your content anywhere, from your
PC or Mac computer and from mobile devices. No monthly fees. No mysterious location
for your data. Keep your videos, music, photos, and files safe at home and always with
you.
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6.
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If you have entered an email address, this icon is greyed out. Add an email address,
and then return to this link to send cloud access information.
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To generate an activation code for a user’s mobile device(s):
Important: Codes are valid for 48 hours from the time of the request and can be used only once.
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On the bottom of the screen, click Get Code. You’ll need to generate one code for
each device you want to activate. A dialog box displays the user’s activation code
and its expiration date and time.
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Note:
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1.
Make sure to write down the access codes you generate.
Click OK. Once you use the code(s), the Configure Access page displays the cloud
devices to which the user now has access, along with the activation code used.
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Mobilizing Your Files with iOS and Android Mobile Apps
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The My Cloud mobile app and My Cloud desktop app allow you to access all the content
on your Private Cloud from any device.
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My Cloud Mobile App
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You are always connected to your private cloud. Save valuable space on your mobile
devices with easy photo and video uploads directly to your private cloud, then securely
access and share your memories.
The My Cloud mobile app also allows you to easily transfer files between your private
cloud, Dropbox™ and other public cloud accounts.
With My Cloud mobile app, you can:




Open and view the important files stored on your My Cloud EX2 Ultra device
from anywhere without copying them to your mobile device.
Show off the photos stored on your My Cloud EX2 Ultra device.
Connect to other cloud sites such as Dropbox from your tablet or smartphone.
Stream and enjoy music and video files stored on your My Cloud EX2 Ultra
device.
Note:

Video streaming performance is best over your LAN and when your mobile device
is connected using Wi-Fi wireless connections. WAN streaming performance may
be limited by upload speeds on your home Internet connection.
Share your presentations on your Apple or Android tablets.
Your My Cloud app supports most major file types, such as Microsoft Word
documents, Microsoft Excel spreadsheets, and PowerPoint presentations.
For more features and instructions, see the Help, Guide Me page, and Quick Tips within
the WD Photos app, or go to http://mycloud.wd.com .
Note:
My Cloud app brings your data from the My Cloud EX2 Ultra device to your tablet,
handset, or other portable devices using Google Android or Apple iOS. My Cloud
provides a convenient file list of the My Cloud EX2 Ultra device contents and then
launches your favorite player or viewer for any files you wish to open. For file
types your mobile device supports, see the device’s manual.
Requirements




My Cloud EX2 Ultra cloud storage with the most recent firmware, connected to the
Internet.
Access to cloud services requires the My Cloud Mobile app and an active
Dropbox, Google Drive, or OneDrive™ account.
iOS iPhone or iPad running versions 7.0 or later software.
Android smartphone or tablet running versions 4.0 or later software.
Installing the My Cloud Mobile App
Download the My Cloud mobile app from the Apple App or Google Play store and install it
on your mobile device.
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MANAGING USERS, GROUPS, AND SHARES
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About Users
Note:
Only one individual at a time can use the Administrator logon ID to log into the
web browser app. Because of this, ensure that you log out of the
My Cloud EX2 Ultra device web browser app when you’re not using it. This allows
other users authorized to use the Administrator logon ID to access the web
browser app.
See Energy Saver - Web Access Timeout on “Energy Saver” on page 83 to
automatically log out of the app after a set amount of time.
The Users screen displays a list of the current users and allows the Administrator to view
user details, create new users, create groups, and grant a user access to existing shares
and groups.
Viewing Users
1. On the navigation bar, click Users to display the Set Up Users screen.
2. To view user details, click a user name on the left pane. The user’s profile and share
access information display. A user can have read only, read/write, or no access to a
share.
Note:
The shares in the Share Access section are not editable because they are public
shares. Once you make a share private, the share displays in the list and you can
edit it. (See “Making a Share Private” on page 30.)
Adding a Single User
The Administrator adds user accounts and sets the parameters of the shares that a user
can access. Use the following steps to add a single user account.
1. To add a user, click
in the lower left side of the screen.
2. Enter the User Name, First Name, Last Name and Email address (optional) of the
user you’d like to add in the applicable fields, and then click Next.
to ON, enter a password, and then
3. To assign a password, click the toggle button
confirm the user’s password. Click Next.
4. To assign a group to the new user, click the check box next to a group, and then click
Next.
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As a default, the administrator (admin) user name does not have a password. You can
create one at anytime (see “Updating a User Password” on page 24).
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The Administrator, normally the device owner, is the person in charge of setting up the
device. As the My Cloud EX2 Ultra device owner, you have a special user account
(admin) that provides you with administrator privileges. With these privileges, you can set
up and configure the device to your specific needs and add other users to your private
cloud. You also have the power to determine exactly what users can access on the
device.
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About Users
About Groups
About Shares
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Managing Users, Groups, and Shares
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5. Enter the Quota Amount, or leave the values blank for unlimited space, and then click
Apply. (See “Quota Rules” on page 24 for information on quotas.) Your new user
account displays on the left pane of the Set Up Users screen.
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Use the following steps to add multiple user accounts.
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Adding Multiple Users
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1. To add multiple users, click Add Multiple Users in the lower left side of the screen.
2. Select how you’d like to enter your users into the device, and then click Next.

Create Multiple Users: Allows you to enter users manually. See “Create Multiple
Users” on page 22

Import Users: Allows you to import a list of users into the device. Continue to
“Import Multiple Users” on page 23.
Create Multiple Users
1. Enter the following information on the Create Multiple Users screen, and then click
Next:

Username Prefix: Enter a prefix for your user name. This will be added to the
Account Prefix to create the User Name. (Example: HR)

Account Prefix: Enter a numeric account prefix. This will be added to the
Username Prefix to create the User Name (Example: 143)

Number of Users: Enter the number of User accounts you’d like to create. The
maximum number you can add displays to the right.

Password: Enter a password for the user accounts.

Confirm Password: Confirm the password for the user accounts.
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Overwrite Duplicate Accounts (optional): Select this check box to overwrite any
existing duplicate accounts on your device.
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2. To assign a group to the new users, click the check box next to a group, and then click
Next.
3. Enter the Quota Amount, or leave the values blank for unlimited space, and then click
Next. (See “Quota Rules” on page 24 for information about quotas.)
4. Your new user accounts display on screen. Click Apply to save them to your device.
Import Multiple Users
1. Click Download to download a.txt file identifying the format you’ll need to set up your
user import file.
2. Create and save your import file. Your import file should be formatted as follows:

User import file format: #user name/user password/user groups/ shared
folder(rw)/ shared folder(ro)/ shared folder(deny)/user quota

Example: #user/pw/g1:g2/folder1:folder2/folder3:folder4/folder5:folder6/0:0:0:0
3. Click Import User List and select the import file you created.
4. Click Next.
5. Select the apps you’d like the new user accounts to have access to and click Next.
6. Click Apply. Your new user accounts save to your device.
Editing User Settings
1. On the Set Up Users screen, select the user whose information you’d like to edit. The
User Profile and Share Access panels display.
2. Modify the required and optional settings as desired.
3. If a private share has been created on the Share screen, it displays in the Share
Access panel of the Set Up Users screen. You can assign an access level to it for
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each user. (See “Making a Share Private” on page 30 for information on creating a
private share.)
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Updating a User Password
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When viewing details about a user, the Administrator can add or change the user’s
password (no password is the default setting). Use the following steps to update a user
password.
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1. On the Set Up Users screen, select a user from the list on the left.
if no password has been previously created.
2. Click the toggle button
to display the Edit Password
3. Click Configure to the right of the toggle button
screen:
4. Enter the new password in both the Password and Confirm Password fields.
5. Click Apply.
Assigning a User to a Group
Use the following steps to assign a user account to a user group.
1. On the Set Up Users screen, select the user from the left pane.
2. In the Group Membership field, click Configure.
3. Select the check box next to the Group you’d like the user to join, and then click
Apply.
Quota Rules
Assigning user quotas allows you to better control the disk space allocated to a user or a
group. There are various rules dictating which quota takes precedent over another.



User quota must be ≤ the group quota (e.g., if your group has a 20GB quota and
you try to set the user quota to 30GB quota, you will be prompted to reduce your
user quota to be equal to or less then the group quota).
If the user quota is not set, the group quota is assigned to the user.
When a user quota is set prior to joining a group and a group is assigned:
- If the user quota > group quota, the individual user ‘s quota is automatically
reduced to the group quota amount.
- If the user quota is ≤ group quota, the individual user quota remains unchanged.
Assigning Quotas to a User
Use the following steps to assign a quota to a user account. A quota determines the
amount of disk space allocated to the user on the My Cloud EX2 Ultra device.
1. On the Set Up Users screen, select the user from the left pane.
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2. In the Quotas field, click Configure.
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3. Enter the amount of space to assign to the user on the My Cloud EX2 Ultra device.

To assign unlimited space, leave the Quota Amount field(s) blank.
4. Click Apply.
Removing a User
Use the following steps to delete users from the My Cloud EX2 Ultra device.
Note:
The Administrator account cannot be deleted.
1. On the Set Up Users screen, in the left pane, select the user you’d like to delete.
.
2. Click the Remove User icon
3. In response to the confirmation message, click OK. The user account is removed
from the device and no longer displays in the user account list.
About Groups
A group allows easier management of multiple users. The permissions and privileges you
assign to group accounts determine the actions that can be taken by that group.
Viewing Groups
1. On the navigation bar, click Users to display the Set up User screen.
2. Click the Group tab below Set Up Users.
3. To view group details, click a group name on the left pane. The group profile
information displays.
Adding a Group
1. To add a group, click
in the lower left side of the Set Up Groups screen.
2. Enter a Group Name.
3. Click the check box next to the users you’d like to add to your new Group and click
Next.
4. Enter the Quota Amount, or leave the values blank for unlimited space, and then click
Apply. Your new group account displays on the left pane of the Set Up Groups
screen.
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Editing Group Settings
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1. On the Set Up Groups screen, select the Group whose information you’d like to edit.
The Group Profile and Share Access panel displays.
2. Modify the required and optional settings as desired. To update the group’s access to
shares, see “Assigning Share Access to Groups” on page 26
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Assigning Share Access to Groups
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Once a group account is created, you can assign access to the various shares on your
My Cloud EX2 Ultra device using the following steps.
1. On the Set Up Groups screen, select the group for which you’d like to assign a share.
2. In the Share Access area, select the type of access you’d like to assign to the
selected user:

Read/Write Access: Select this option to provide the group account with read/
write access to the selected share. The group members can view and update the
share.

Read Only Access: Select this option to provide the group account with read only
access to the selected share. The group member can view the share but can't
update it.

Deny Access: The group has no access to this share.
The group is updated with your share access selection.
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Assigning Quotas to a Group
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Use the following steps to assign a quota to a Group. A quota determines the amount of
space assigned to the user on the My Cloud EX2 Ultra device. (See “Quota Rules” on
page 24 for information on quotas.)
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1. On the Set Up Groups screen, select the group from the left pane.
2. In the Quotas field, click Configure.
3. Enter the amount of space you’d like to assign to the group on the My Cloud EX2
Ultra device. To assign unlimited space, leave the Quota Amount field(s) blank.
4. Click Apply.
Removing a Group
Use the following steps to delete users from the My Cloud EX2 Ultra device.
1. On the Set Up Group screen, select the user you’d like to delete in the left pane.
.
2. Click the Remove Group icon
3. In response to the confirmation message, click OK. The Group account is removed
from the device and no longer displays in the Group account list.
About Shares
A share is an area on the My Cloud EX2 Ultra device for storing files (similar to a folder or
directory).
Note: In this manual, we use the terms share and folder interchangeably.
A share can be public so that all users can access the contents, or private to limit access
to selected users. The Shares icon on the navigation bar displays a list of shares on the
My Cloud EX2 Ultra device and enables the Administrator to manage shares and user
access.
Note:
USB flash drives can be mounted as a share, however, they are not editable.
Viewing a List of Shares
Click the Shares icon on the navigation bar to display a list of shares on the My Cloud
EX2 Ultra device. For each share name, the description, media serving, and public
access status display.
Use the following steps to view a list of shares.
1. On the navigation bar, click Shares to display the About Shares page.
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2. Click a share to display its profile and share access information.
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Note: Only private shares can be edited. Public shares always have read/write
access and are therefore grayed out.
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Creating a New Share
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You can create a share and designate it as public or private. For example, if the share
contains financial information, you may want to make the share private. Or, if there are
photos you would like a friend to see, you can make the share public to that friend.
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Select the volume from the drop-down menu.
Share Name
Assign a name to the share. (Names must be case sensitive, and
contain 1-32 alphanumeric characters but no spaces.)
Share Description (optional)
Enter a brief description of the share to remind yourself of what it
contains. Note that share descriptions must begin with an
alphanumeric value and can contain up to 256 characters.
Enable Recycle Bin (optional)
The Recycle Bin contains any files deleted from the My Cloud EX2
Ultra device. If you’d like to use the Recycle Bin, click the toggle
e
Volume
button
. to ON. (Default is OFF.)
Note:
The Recycle Bin is only available for Windows
SMB files.
4. Click Next.
5. Complete the following settings:
Enable Media Serving (optional)
This option allows you to stream media stored in this share to other
devices. If you’d like to Enable Media Serving, click the toggle
button
. The default is OFF.
Note:
The media server must be enabled for the
device before you can provide media serving for
a share.
See“Enabling DLNA” on page 72 for instructions
on enabling media serving for the device.
FTP Access (optional)
This option allows FTP access on this share. If you’d like to use
FTP Access, click the toggle button
Note:
WebDAV Access (Optional)
.
FTP access must be enabled before you can
provide FTP access for a share. See “Network
Services” on page 86 for instructions on how to
enable FTP access.
This option allows WebDAV access on this share. If you’d like to
use WebDAV Access, click the toggle button
Note:
.
WebDAV access must be enabled before you
can provide FTP access for a share. See
“Network Services” on page 86 for instructions
on how to enable WebDAV access.
Editing Share Settings
1. On the Set Up Shares screen, select the share you’d like to edit. The Share Profile
panel displays.
2. Modify the required and optional settings as desired.
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1. Click the Shares icon
on the navigation bar to display the About Shares screen.
.
2. Click the Add a Share icon
3. Complete the following settings:
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Making a Share Private
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If you decide there is a reason to limit access to a public share, convert it to a private
share.
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1. On the Set Up Shares screen, select the share:
2. Switch the Public Access button to OFF.
3. For each user listed in the User Access section, select the level of access by clicking
, or no access
).
the appropriate icon for the share (read/write , read only
Deleting a Share
WARNING!
Deleting a share erases all files and folders on the share.
1. Select the share in the list of shares on the About Shares page.
2. Click the Delete Share icon
.
3. In response to the confirmation message, click OK.
Accessing the Contents of a Share Locally
Note: For information on accessing the contents of a share remotely, see
“Accessing Your Cloud Remotely” on page 17.
Several options are available for opening a My Cloud EX2 Ultra share. For a private
share, the user must have:


A user name and password assigned to the share name
Read-only or full access to the share
IF you want to open a share
using . . .
THEN . . .
Windows 10/ Windows 8 or 8.1 1.
Windows Vista/Windows 7/
Windows XP
Mac OS X
In the task bar, click the File Explorer icon
.
2.
In the left panel, select Network, and double-click
MyCloudEX2Ultra.
3.
Double-click a Public or private share on your device.
1.
Click
2.
In the left panel, select Network
3.
Click MyCloudEX2Ultra.
4.
Double-click the Public or private shares on your device.
1.
Open a Finder window and locate your My Cloud device
under the Shared heading in the side bar.
or Start > Computer.
If presented with an authorization page, select Guest and
then click Connect.
2.
Click the device to display the Public share and any private
shares to which you have access.
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THE DASHBOARD AT A GLANCE
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Launching the Dashboard
The Dashboard Home Page
Obtaining Customer Support
Common Tasks
Use one of the following methods to launch the dashboard:
IF you want to launch from . . .
THEN . . .
Desktop Icon
A browser or Windows Explorer
Double-click the dashboard icon to launch the My
Cloud EX2 Ultra dashboard.
Using Device Name:
1.
2.
Enter the name of your My Cloud EX2 Ultra device (default
name: MycloudEX2Ultra) in the browser’s address field:
-
http://<device name> (Windows)
(Example: http://MyCloudEX2Ultra)
-
https://<device name>.local (Mac)
(Example: https://MyCloudEX2Ultra.local)
Click Go.
Using IP Address:
Windows 10/ Windows 8 or 8.1
Windows 7/Vista
Windows XP
1.
Enter the IP address of your My Cloud EX2 Ultra device in
the browser’s address field: http://<IP Address> You can
find the IP address from your router’s UI.
(Example: http://192.168.1.22)
2.
Click Go.
1.
On the Start page, type Computer.
2.
Click Computer.
3.
In the left pane, click Network.
4.
In the right panel, locate your My Cloud EX2 Ultra device
under Storage.
5.
Double-click the device, or right-click and select View
device webpage from the resulting menu.
1.
Click
2.
In the left panel, select Network
3.
In the right panel, locate your My Cloud EX2 Ultra device
under Storage.
4.
Double-click the device, or right-click and select View
device webpage from the resulting menu.
1.
Click Start > My Network Places.
2.
Locate your My Cloud device.
3.
Double-click the device or right-click and select Invoke.
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> Computer.
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Launching the Dashboard
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Use the My Cloud EX2 Ultra dashboard to configure settings and to manage the device
as you prefer. For example, you can set up user accounts and restrict access to the files
on your My Cloud EX2 Ultra device, set up folders for storing files, enable remote access,
and customize the device to suit your needs.
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The Dashboard at a Glance
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THE DASHBOARD AT A GLANCE
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1.
Click the Safari icon
2.
Double-click the My Cloud EX2 Ultra device on the network.
> bookmark icon
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> Bonjour.
1.
Open a browser.
2.
In the Address bar, enter https://<device name>.local.
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iOS Devices:
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Mobile Devices
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Mac OS X
THEN . . .
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IF you want to launch from . . .
Open a browser.
2.
In the Address bar, enter http://<device name>.
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Android Devices:
Accessing the Dashboard for the First Time
Use the following steps when you initially access the My Cloud EX2 Ultra dashboard.
1. When you initially log into My Cloud EX2 Ultra, leave the Password field blank.
2. Click Login. Select a language from the drop-down menu.
3. Click the WD End User License Agreement link, review the agreement, and then
click
the I agree to the WD End User License Agreement check box.
4. Click Continue.
5. Enter your First Name, Last Name, and Email address (optional) to create an admin
login for your My Cloud EX2 Ultra device, and then click Save.
6. If you’d like to add additional users, enter the User Name, First Name, Last Name,
and Email address (optional) of the additional users, and then click Save for all
additional users. To create a remote access account, you must enter the user’s email
address.
7. Click Next.
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THE DASHBOARD AT A GLANCE
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8. Review the information on the screen.
If desired:

Click the Automatically update device firmware when available check box.

Click the Register the My Cloud EX2 Ultra device to receive continuous
product support check box.
9. Click Finish. The My Cloud EX2 Ultra dashboard displays.
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The My Cloud EX2 Ultra Home page has an information bar at the top right, an navigation
icon bar across the page, and an instant overview of the status of the device’s main
functions with links for updating settings.
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The Dashboard Home Page
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Information Icons
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Name
Actions
USB device on the My Cloud
Click to display the number of USB devices
connected (a hub with multiple devices can
be connected to the USB port). Icon is dim if
no USB is attached.
Alerts
Click to display recent alerts about new
firmware and network issues.
Critical alerts
Click to display a severe warning: over
temperature, under temperature, drive
SMART failure, failure of the data volume to
mount.
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Icon
Navigation Icons
Icon
Name
Actions
Home
The dashboard displays an instant overview of the status of
the device’s main functions and links for updating settings.
Users
Create, change, and delete users and grant them full or
limited access to particular shares.
Shares
Create, change, and delete shares (folders) and grant
specific users full, limited, or no access to particular shares.
Cloud Access
Set up, change, and remove remote cloud access to
particular shares. Monitor remote access status.
Backups
Create backups to:
• A USB drive
• Another My Cloud EX2 Ultra on your local network or on
a remote network
• Another location on your My Cloud EX2 Ultra device
• A Cloud backup site
Storage
Select the way your My Cloud EX2 Ultra device stores your
data.
Apps
Add or remove various apps that allow you to use your
device more productively.
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THE DASHBOARD AT A GLANCE
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Name
Actions
Settings
Configure advanced settings for your My Cloud EX2 Ultra
device, including:
• General device settings,
• Network configurations
• ISO mount options
• Media options,
• Device utility tasks
• Notification settings
• Firmware update setting
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Viewing Device Status and Making Updates on the Home Page
The main body of the Home page shows the status of the device and its functions and
provides shortcuts to the most necessary tasks.
Capacity
The Capacity panel displays the amount of free storage left on your My Cloud EX2 Ultra
device.
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1. To see detailed information, click the arrow in the lower right to display the current
usage of the drive’s capacity:
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2. To return to the Home page, click Close.
Device
The Device section identifies the overall health of the system, indicates the current
version of your firmware, and informs you if firmware updates are available.
Diagnostics
The Diagnostics section displays a snapshot of the system’s components and identifies
the overall health of the My Cloud EX2 Ultra device.
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1. To see details about the status of system components, click the arrow on the right side
of the panel.
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2. To return to the Home page, click Close.
Firmware
The Firmware section displays the current version of firmware loaded on your My Cloud
EX2 Ultra device. A blue check mark indicates that your firmware is up-to-date.
1. To view whether an updated version of the firmware is available, click the arrow to the
right of Firmware to display firmware availability:
If an update is available, click Install and Reboot to update your device.
2. To return to the Home page, click OK or Cancel.

Note:
If new firmware is available, see “Firmware Update” on page 98 for information on
updating your My Cloud EX2 Ultra device.
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THE DASHBOARD AT A GLANCE
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Network Activity
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The Network Activity panel displays the system activities and processes that are running
on your My Cloud EX2 Ultra device. At a glance, you can see the network, CPU, and
RAM activity.
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1. To view a list of all the system activities and processes that are running on your My
Cloud EX2 Ultra device, click the arrow on the right of the panel to display:

CPU: Click the right arrow to view the CPU activity. Click Back to return to the
Device Activity pane. Click Close to return to the Home page.

Memory: Click the right arrow to view the Memory activity. Click Back to return to
the Device Activity pane. Click Close to return to the Home page.
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Network: Click the right arrow to view the network activity. Click Back to return to
the Device Activity pane. Click Close to return to the Home page.

Process: Click the right arrow to view the process information, including the list of
active processes and the amount of CPU and Memory usage for each process.
Click Back to return to the Device Activity pane. Click Close to return to the Home
page.
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process.tif
Cloud Devices
The Cloud Devices panel displays the number of cloud devices currently accessing the
My Cloud EX2 Ultra device remotely. In this example, one cloud device is accessing it
remotely.
1. To add cloud access for a user, click the plus sign (+) in the lower right of the panel to
display:
2. To generate an activation code, click the Get Code button.
3. Follow the page instructions to connect your tablet or mobile device to the
My Cloud EX2 Ultra device.
Users
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THE DASHBOARD AT A GLANCE
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The Users panel displays the number of users currently set up to use the My Cloud EX2
Ultra device.
2. Enter the required information and click Next to display a user password screen.
, enter a password, and then confirm
3. To assign a password, click the toggle button
your password. Click Next to display the user group screen.
4. To assign a group to the new user, click the check box next to a group, and then click
Next to display the Add User screen.
5. Enter the Quota Amount, or leave the values blank for unlimited space, and then click
Save. You’ve added a new user.
Apps
The Apps panel displays the apps currently installed on your My Cloud EX2 Ultra device.
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When you enter the email address on the Add User screen, a new account is
created for cloud access. The user receives an email with instructions on how to
activate and set up a password for cloud access.
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Note:
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1. To add a user, click the plus icon the lower right of the panel:
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1. To view the installed apps, click the arrow in the lower right of the panel to display:
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Note:
To install an app, see “Managing Apps on My Cloud EX2 Ultra” on page 66.
2. To return to the Home page, click Close.
Managing Alerts
Alerts display system messages containing pertinent information about the status of your
My Cloud EX2 Ultra device. There are three types of alerts that appear on the
on the upper right of the dashboard.
Alert Icon
Type of Alert
Description
Informational
Informational alerts keep you updated on non-vital system
information. Example: Reboot Required
Warning
Warnings present a condition that might cause a problem in
the future. Example: Network Disconnected.
Critical
This alert presents an error or problem that has occurred,
usually a system failure. Example: Fan Not Working
Viewing Alert Details
1. On the dashboard, click the Alert icon
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in the upper right corner.
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THE DASHBOARD AT A GLANCE
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2. Select the arrow next to the alert you’d like to view from the Alert list, or click View
All to review details for all of your alerts.
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When an alert occurs, the alert message displays the Alert icon
the dashboard. To close the alerts message, click Close.
and window within
Dismissing an Alert
1. On the dashboard, click the Alert icon
in the upper right corner.
next to the alert you’d like to dismiss.
2. Select the delete icon
To dismiss all alerts, click View All, and then Dismiss All.
Obtaining Customer Support
To open the Support page:
1. Click the Help icon
on any page to display the Help menu.
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THE DASHBOARD AT A GLANCE
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2. Click Support to display the following page:
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If a problem occurs with the My Cloud EX2 Ultra device, WD Technical Support will need
information about your device to troubleshoot and determine the best solution. There are
two ways to get your device info and request support:


Run a system report and send it to WD automatically,
Create a system report manually and send it to WD.
Requesting Automatic Support
In the Request Automated Customer Support section:
1. Click the Privacy Policy link to review WD's privacy policy.
2. Click the Attach my device’s diagnostic report and request support check box.
3. Click the Request Support button.
Creating and Saving a System Report
In the Create and Save System Report section:
1. Click Create and Save. This saves the file to your computer.
2. If desired, email the report to WD Technical Support.
Obtaining Other Support
In the Support Resources section are links to additional resources:




To obtain the most recently updated user manual, click the Product
Documentation link.
To see answers to frequently asked questions and instructions, click the FAQs
link.
To discuss your My Cloud EX2 Ultra device with other users, click the Forum link.
To see WD phone numbers and other contact information, click the Contacts link.
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THE DASHBOARD AT A GLANCE
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Common Tasks
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The next few chapters step you through the procedures for configuring and using the
My Cloud EX2 Ultra device. The following table provides shortcuts to instructions for
some common tasks.
page 70
Enable DLNA and iTunes
page 72
Reboot or hibernate the My Cloud EX2 Ultra device
page 94
Update firmware
page 98
Access content from the device (public and private shares)
page 15
Add users
page 20
Create shares
page 27
Upload and back up content to the device
page 45
Back up the device
page 45
Enable or disable remote access for you and people you want to share with)
page 17
Download WD mobile apps
page 19
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Use media servers
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Set up the device on my network
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How do I ...
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BACKING UP AND RETRIEVING FILES
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About Backups
Managing a USB Device and USB Backups
Remote Backups
Internal Backups
Cloud Backups
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Backing Up and Retrieving Files
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About Backups
There are various ways to back up your data on the My Cloud EX2 Ultra device. These
include:




USB Backup—Allows you to back up My Cloud EX2 Ultra device data to and
from your a USB device.
Remote Backup—Allows you to back up My Cloud EX2 Ultra device data to and
from another My Cloud device.
Internal Backup—Allows you to back up data from one storage location to
another on your My Cloud EX2 Ultra device.
Cloud Backup—Allows you to backup My Cloud EX2 Ultra device data to an
external cloud backup service.
Managing a USB Device and USB Backups
When you attach a USB drive to the My Cloud EX2 Ultra device, you turn it into a network
drive. Once connected, the USB drive has the following capabilities:




When you connect an external USB drive such as a WD Passport, a memory
stick, or a camera to the My Cloud EX2 Ultra device, you can access it with
Windows Explorer or Mac Finder.
The USB drive can serve as a target for backups.
You now have the option of mapping the drive as a user share drive.
If a WD external drive has been locked, when it is attached to the My Cloud EX2
Ultra device, it maintains that security. Using the Dashboard, you can unlock or
re-lock it as desired.
Connecting A USB Drive
Connect a USB hard drive to the USB port on the rear of your My Cloud EX2 Ultra device
for additional storage and backup capabilities. The USB drive appears as a share on the
My Cloud EX2 Ultra dashboard. (See“About Shares” on page 27.)
The My Cloud EX2 Ultra device supports the following formats for externally attached
USB drives:




FAT/FAT32
NTFS (read and write capability)
HFS+J
Linux Ext2, Ext3/Ext4
WARNING!
Mounting or ejecting a USB drive while performing an NFS or AFP
file transfer will interrupt the file transfer process.
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Creating a USB Backup
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Use the following steps to back up your data on your My Cloud EX2 Ultra to or from a
USB device.
Click USB Backups, if not already selected.
Complete the following fields to create a USB backup job:
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4.
Job Name
Enter a Job Name for your backup.
Direction
Indicate the direction of your backup from the drop-down menu.
Options include:
• USB to NAS: Backs up the data on your USB device to the My
Cloud EX2 Ultra device.
• NAS to USB: Backs up the data on your My Cloud EX2 Ultra
device to a USB device.
Source Folder
Click Browse and select the folder you'd like to back
up.
Destination Folder
Click Browse and select the destination folder for your backup.
Click Create. This creates the backup job for the requested backup.
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5.
In the USB Backup Jobs area, click the arrow to begin your backup.
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The progress of the backup displays in the USB Backup Jobs area.
Viewing the Details of a USB Backup Job
1.
2.
On the USB Backups screen, under USB Backup Jobs, select the job you’d like to
modify, and then click the Edit Job button .
Review the USB Details screen, and then click Close to close the screen.
Editing a USB Backup Job
1.
2.
On the USB Backups screen, under USB Backup Jobs, select the job you’d like to
modify, and then click the Edit Job button.
In the USB Backup area, make the necessary changes to your job, and then click
Save.
Deleting a USB Backup Job
1.
2.
On the USB Backups screen, under USB Backup Jobs, click the Delete Job button
next to the job you’d like to delete.
In response to the confirmation message, click OK. The selected USB Backup job is
now deleted and removed from the USB Backup Jobs list.
Remote Backups
Back up your My Cloud EX2 Ultra device to another My Cloud EX2 Ultra or a My Cloud
EX4 device.
Before you proceed with a remote backup, ensure the following:


You have a remote My Cloud EX2 Ultra or My Cloud EX4 device to back up this
device to. Existing shares and data from this device will be copied to the target
device in addition to previously existing data.
The remote Server setting is turned ON in the remote My Cloud EX2 Ultra or My
Cloud EX4 device.
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The backup password for the remote My Cloud EX2 Ultra or WD M Cloud EX4
device is enabled.

You have enabled port forwarding to see the remote My Cloud EX2 Ultra or
My Cloud EX4 device over the Internet.
For additional information on remote backups, see Knowledge Base Answer ID 10637.
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Creating a Remote Backup
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Use the following steps to back up your My Cloud EX2 Ultra to a remote device.
1.
2.
On the navigation bar, click Backups to display the Backups screen.
Click Remote Backup.
3.
4.
Click the Create Jobbutton.
Place a check mark in the box next to the share you’d like to back up, and then click
Next.
In the Remote IP field, enter the IP address of the remote backup server.
(Example 192.168.1.16)
In the Password field, enter the password for the remote backup server, and then
click Next.
5.
6.
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Select the check box next to the share where you’d like to back up your data, and
then click Create.
8.
Complete the following fields to create a Remote backup job, and then click Next:
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Job Name
Enter a Job Name for your backup.
Auto Update
Click the toggle button
Backup Now
Click Yes to begin your remote backup now. Click No to create a
remote backup job for future backup.
to enable the Autoupdate feature.
9. Review the details of your Remote Backup job, and then click Finish.
Viewing the Details of a Remote Backup Job
1.
2.
On the Remote Backup screen, under Remote Backup Jobs, click the Details button
next to the job you’d like to view.
Review the Details screen, and then click Close to close the screen.
Recovering a Remote Backup
Use the following steps to recover the data you saved on your remote server. This
process recovers the data you saved on the remote server to your local server.
1.
2.
On the Remote Backup screen, under Remote Backup Jobs, click the Recover
button
next to the job you’d like to view.
On the Recover screen, click OK. Your data recovery begins.
Deleting a Remote Backup
1.
2.
On the Remote Backup screen, under Remote Backup Jobs, click the Delete button
next to the job you’d like to delete.
In response to the confirmation message, click OK. The selected Remote Backup
job is now deleted and removed from the Remote Backup Jobs list.
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Internal Backups
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Internal backups allow you to make backups of the existing content from one storage
location to another on your My Cloud EX2 Ultra device.
On the navigation bar, click Backups to display the Backups screen.
Click Internal Backups, if not already selected.
Enter the following information to create a USB backup job:
Enter a Job Name for your internal backup.
Source Folder
Click Browse and select the folder you'd like to back
up.
Destination Folder
Click Browse and select the destination folder for your backup.
Recurring Backup
If you’d like to use the Recurring Backup feature:
Incremental Backup
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Job Name
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Use the following steps to back up your My Cloud EX2 Ultra internally.
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Creating an Internal Backup
to enable the Recurring Backup
1.
Click the toggle button
feature.
2.
Select the frequency of the backup: Daily, Weekly, Monthly.
3.
Select a time (hour and minutes) from the drop-down menu.
4.
If you did not enable the Recurring backup field:
• Click the Date field and select the date you’d like the backup
to occur.
• Select a time of day (hour and minutes) from the drop-down
menu.
Click the check box if you’d like this job to be an incremental backup.
Click Create. Your job displays in the Internal Backup Queue area and will begin
backing up at the indicated time.
Initiating an Immediate Internal Backup

On the Internal Backups screen, under Internal Backup Queue, select the job
you’d like to modify, and then click the Begin Now button.
The internal backup begins.
Modifying an Internal Backup Job
1.
2.
On the Internal Backups screen, under Internal Backup Queue, select the job you’d
like to modify, and then click the Edit button.
In the Internal Backup area, make the necessary changes to your job, and then click
Save.
Viewing Internal Backup Details
1.
2.
On the Internal Backups screen, under Internal Backup Queue, select the job you’d
like to modify, and then click the Details button.
Review the details of your Internal Backup job, and then click Close.
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On the Internal Backups screen, under Internal Backup Queue, click the Delete
button.
In response to the confirmation message, click OK. The selected Internal Backup
job is now deleted and removed from the Internal Backup Jobs list.
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Deleting an Internal Backup Job
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2.
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ElephantDrive: ElephantDrive is a cloud backup service that provides secure
and automatic backups to your files remotely.
Amazon S3: Amazon Simple Storage Service (S3) is an online file storage web
service that can be used to store and retrieve any amount of data, at any time,
from anywhere on the web.
Enabling ElephantDrive Cloud Backup
ElephantDrive is a cloud backup service that provides secure and automatic backups to
your files remotely. Once enabled, ElephantDrive automatically syncs with your device.
For additional information about ElephantDrive Cloud Backups, see
http://home.elephantdrive.com/welcome/wdc/.
Use the following steps to enable a cloud backup using ElephantDrive.
1.
2.
On the navigation bar, click Backups to display the Backups screen.
Click Cloud Backups, if not already selected.
3.
Click ElephantDrive at the top of the screen.
4.
In the ElephantDrive field, click the toggle button
cloud backup.
Click Register. The Register screen displays.
5.
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to turn on your ElephantDrive
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A cloud backup allows you to create remote backups that are accessible over the Internet
and through various mobile devices. My Cloud EX2 Ultra device uses the following cloud
services to create remote backups:
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Enter the following information, and then click Register:
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Email address: Enter the email address you’ll use to receive information from
ElephantDrive.

Password: Enter a password for your new account

Verify Password: Reenter your password.
You’ve now enabled your ElephantDrive cloud backup.
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Backing Up with ElephantDrive
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Once you’ve enabled ElephantDrive, use the following steps to create a cloud backup.
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On the navigation bar, click Backups to display the Backups screen.
Click Cloud Backups, if not already selected.
Click Elephant Drive at the top of the screen.
4.
5.
In the Access Backups field, click Login.
Enter the email and password you used when you registered with ElephantDrive in
Step 6 on page 52. Click Login.
In the Elephant Drive field, click the New device backup wizard link.
Follow the steps outlined in the ElephantDrive backup wizard to create your cloud
backup.
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7.
Enabling an Amazon S3 Cloud Backup
Note: Before creating your Cloud backup, sign up for the Amazon S3 service at
http://aws.amazon.com/s3.
Once your Amazon S3 account is set up, use the following steps to create a cloud
backup.
1.
2.
On the navigation bar, click Backups to display the Backups screen.
Click Cloud Backups, if not already selected.
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Click the Amazon S3 button at the top of the screen.
4.
Click Create.
5.
Enter a Job Name for your cloud backup, and then click Next.
6.
Enter the following information supplied by Amazon S3:

Region: Select the region used for your cloud from the drop-down menu.

Access Key: Enter the access key supplied to you by Amazon S3.

Private Key: Enter the private key supplied to you by Amazon S3.

Remote Path: Enter the remote path for your cloud. This is normally your bucket
name.
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Click Next.
8.
Enter the following information, and then click Next:
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Type
Select one of the following options:
• Upload: Backs up your My Cloud EX2 Ultra data to your
Amazon S3 bucket.
• Download: Backs up your Amazon S3 bucket to your My
Cloud EX2 Ultra device.
Backup Type
From the drop-down menu, select the type of backup you’d like to
perform. Options include:
• Overwriting existing file(s): Overwrites files in the target
folder that have the identical name as your source file.
• Full Backup: Creates a separate folder containing all of the
backup data each time the backup is performed.
• Incremental Backup: Overwrites files with source files that are
newer then the target files.
9.
In the Local Path field, enter a path for your backup on your My Cloud EX2 Ultra
server.

Click Browse to browse to a location for your backup on the device.
(Example Volume_1/backup)
to activate the Autoupdate feature. This automatically
10. Click the toggle button
updates your backup based on a schedule you create.

If you activate the Autoupdate feature:
- Select the Autoupdate schedule: Daily, Weekly, or Monthly
- Select the Autoupdate Time from the drop-down menu (Daily option).
Select Autoupdate Date and Time from the drop-down menus (Weekly or
Monthly option).
If you don’t select Autoupdate, in the Backup Now field, indicate whether you want to
begin the backup now.

Select Yes to begin your backup now.
Click Next.
Review your settings, and then click Finish. Your Amazon S3 Cloud backup is
created. The new job displays in the Amazon S3 Queue section of the Amazon S3
Backup page.
Access your Amazon S3 Cloud backup bucket to view your device backups.

11.
12.
13.
14.
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Storage Types
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Storage Types
RAID Storage
iSCSI Storage
Volume Virtualization
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Managing Storage on My Cloud EX2 Ultra
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There are several ways to manage your storage on the
My Cloud EX2 Ultra device:
RAID Storage
iSCSI
Volume Virtualization
The Storage page allows you to configure the storage within your device and view the
status and capacity of the disks within your device. This chapter provides details on
managing the storage on your My Cloud EX2 Ultra device.
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RAID Storage
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RAID (Redundant Array of Independent Disks) allows you to store the same data in
different places on multiple hard drives, providing necessary redundancy, greater
performance, and data integrity. There are several different levels of RAID, each one
providing a different method of sharing or distributing data among the drives. Your My
Cloud EX2 Ultra device allows you to select from the following storage modes:
The use of one or more drives not in a RAID configuration but managed as
separate logical volumes.
Spanning
Combination of drives in a linear fashion to create one large logical volume.
RAID 0
RAID 0 mode provides disk striping across all drives in the RAID drive group.
RAID 0 does not provide data redundancy but does provide the best
performance of any RAID levels. RAID 0 breaks up data into smaller segments
and stripes the data segments across each drive in the drive group.
RAID 1
In RAID 1 mode, the RAID controller duplicates all data from one drive to a
second drive in the drive group. RAID 1 provides complete data redundancy but
cuts the required storage capacity in half.
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Description
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RAID Mode
Viewing the Current RAID Mode
Use the following steps to view the RAID mode currently being used on your device.
1.
2.
3.
On the navigation bar, click Storage to display the Storage screen.
Click RAID, if not already selected.
In the RAID Profile, the following information displays:
RAID Health

Auto-Rebuild status

RAID Volume
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Changing the RAID Mode
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Use the following steps to change the current RAID mode on your My Cloud EX2 Ultra
device.
Changes made to your RAID Mode will delete all of your data and
your user settings. See “Saving a Configuration File” on page 94 for
information on saving your user settings.
On the navigation bar, click Storage to display the Storage screen.
Click RAID, if not already selected.
3.
4.
5.
Click Change RAID Mode at the bottom of the screen.
Review the Warning message, and then click OK.
Select the RAID mode you’d like to use for your My Cloud EX2 Ultra device.
Options include:
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WARNING!
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The use of one or more drives not in a RAID configuration but
managed as separate logical volumes.
Spanning
Combination of drives in a linear fashion to create one large logical
volume.
RAID 0
Data is striped across multiple hard drives, enabling accelerated
reading and recording of data by combining the work of two or
more drives to increase performance.
RAID 1
Two instantaneous copies of the data are recorded on separate
hard drives so if one of them fails, other(s) continue to read/write
data until the faulty hard drive is replaced.
Select the Switch to <RAID Mode> check box, and then click Next. Review the
status of your hard drives, and then click Next.
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8.
Select the type of encryption you’d like on the volume.
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After the self-test completes, click Next.
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Note: Encryption is not available for certain regions.

Click
to encrypt the selected volume.

Click
to keep the volume unencrypted.
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Review the summary of your selections, and then click Next.
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10. Review the warning screen, and then click Finish.
11. The requested hard drive changes begin. Do not turn off your My Cloud EX2 Ultra
device while these changes are in progress.
12. When the process is complete, click Finish again.
Auto-Rebuilding your RAID
The Auto-Rebuilding option allows you to automatically rebuild the RAID for your
My Cloud EX2 Ultra device in case of drive corruption. Use the following steps to enable
the auto-rebuild option.
1.
2.
3.
On the navigation bar, click Storage to display the Storage screen.
Click RAID, if not already selected.
Review the Auto-Rebuild field to determine whether your My Cloud EX2 Ultra
device is currently set up for auto-rebuild.

If Auto-Rebuild is off, click the toggle button
to enable Auto-Rebuild.
Disk Status
The Disk Status screen identifies the health of the disk drives as well as the status and
information on each drive used in your My Cloud EX2 Ultra device. The Disk Status
screen consists of the following areas:


Disks Profile: This area displays the general status of all of the disk drives on
your device.
System Disks: This area identifies the drives on your device, the status of each
drive, and the amount of space on that drive.
Note:
If a drive is unsuitable, the status is not compatible.
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Viewing Hard Drive Information
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On the Storage page, click Disk Status, if not already selected.
Select Drive <drive #> next to the disk for which you’d like to view information.
Review the hard drive information, and then click Close.
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Use the following steps to view status of the disks on your My Cloud EX2 Ultra device.
The Hard Drive Information screen displays the following data:
Vendor
The vendor from whom the hard drive was obtained.
Model
The model number of the hard drive selected.
Serial Number
The serial number of the hard drive selected.
Capacity
The capacity of the hard drive selected.
Firmware Version
The current firmware version used on the drive selected.
iSCSI Storage
Internet SCSI (iSCSI) is an industry standard developed to enable transmission of iSCSI
block storage commands and data over an existing IP network by using the TCP/IP
protocol. The encapsulated iSCSI commands and data can be transmitted over a local
area network (LAN) or a wide area network (WAN). As with traditional SCSI, an iSCSI
storage solution requires at least one “initiator” residing on the client computer and at
least one “target” residing on the storage server.
Once the connection is established between the iSCSI initiator and the iSCSI target, the
operating system on the iSCSI initiator sees the storage as a local storage device that
can be formatted, read, and written in the usual manner.
My Cloud EX2 Ultra allows you to create and manage iSCSI targets. The iSCSI target
provides storage, similar to a local hard disk drive, but is accessed over a network rather
then locally. The iSCSI target is protected by the underlying RAID structure of the My
Cloud EX2 Ultra server.
iSCSI Roles


Initiator: A client computer that accesses storage devices using iSCSI commands
over an IP network.
Target: A network-attached storage device that provides access to logical disks
(which can be created on the My Cloud EX2 Ultra server).
Creating an iSCSI Target
Use the following steps to create an iSCSI target
1.
2.
3.
4.
5.
On the navigation bar, click Storage to display the Storage screen.
Click iSCSI, if not already selected.
to enable iSCSI.
Click the toggle button
Click Create iSCSI Target at the bottom of the screen.
On the Create iSCSI Target screen, enter the following information:
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Alias: Descriptive name for your target.
Created On: The Volume where you’d like the iSCSI target to reside.
Size: The size of your target and the unit of information storage for that size (e.g.
GB, TB).
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Click Next. The Create iSCSI Target screen displays:
7.
If you’d like to assign security for your target:
a. Click CHAP.
8.
b. Enter an existing User Name and Password, and then confirm the Password.
Click Apply. Your new iSCSI target is created and displays in the iSCSI Target List.
Enabling / Disabling an iSCSI Target
Use the following steps to enable or disable an iSCSI target.
Enabling an iSCSI Target
1.
2.
3.
On the Storage page, click iSCSI.
Under iSCSI Target list, click Details next to the target you’d like to enable.
Click Enable. The selected target is now enabled.
Disabling an iSCSI Target
1.
2.
3.
On the Storage page, click iSCSI.
Under iSCSI Target list, click Details next to the target you’d like to disable.
Click Disable. The selected target is now disabled.
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On the Storage page, click iSCSI.
Under iSCSI Target list, click Details next to the target you’d like to modify.
Make all of your necessary changes, and then click Save.
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Use the following steps to modify an iSCSI target.
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Deleting an iSCSI Target
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Use the following steps to delete an iSCSI target.
On the Storage page, click iSCSI.
Under iSCSI Target list, click Details next to the target you’d like to delete.
Ensure that this is the target you want to delete, and then click Delete. The selected
target is deleted and removed from the iSCSI Target list.
Enabling iSCSI iSNS Client
The Internet Storage Name Service (iSNS) protocol is used for interaction between iSNS
servers and iSNS clients. iSNS clients are computers, also known as initiators, that are
attempting to discover storage devices, also known as targets, on an Ethernet network.
Use the following steps to configure the iSCSI iSNS client.
1.
2.
On the navigation bar, click Storage to display the Storage screen.
If not already selected, click iSCSI.
3.
4.
5.
6.
Click the toggle button
to ON to enable iSCSI.
.
In the iSCSI iSNS Client field, click the toggle button
Click Configure.
Enter the iSNS client server address, and then click Apply.
Volume Virtualization
Volume Virtualization simplifies scalability by allowing you to map iSCSI targets on other
network storage devices and present them as volumes on your My Cloud EX2 Ultra
device.
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Creating a Virtualized Volume
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Use the following steps to create a virtualized volume on your device.
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On the Storage page, click Volume Virtualization, if not already selected.
Click Create to display the Create Volume Virtualization screen:
3.
In the Device IP field, enter the IP address of the device where the iSCSI target
resides, and then click Next.
4.
5.
Select an iSCSI target from the retrieved list, and then click Next.
to ON, enter a User
To add authentication to the target, click the toggle button
Name and Password, and then click Next.

Disabled authentication is the default. To keep the default, ensure that the
Authentication field is OFF, and then click Next.
Select a LUN (Local Unit Number) from the list, and then click Next.
Enter a name for the share folder, and then click Next.
Review the Volume Virtualization summary to ensure that your settings are correct,
and then click Save. A virtual volume is created.
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6.
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8.
Connecting a Virtualized Volume to a Target
Use the following steps to connect a virtualized volume to a target on your device.
1.
2.
3.
On the Storage page, click Volume Virtualization, if not already selected.
Click Details next to the virtual volume you’d like to connect.
Click Connect. Once connected to the target, the system automatically formats the
LUN, if it hasn’t been done before.
4. Once your virtual volume is formatted, click Close. The state of the volume is
changed to Connect.
Your new virtual volume is now available on your My Cloud EX2 Ultra device.
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Modifying a Virtualized Volume
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On the Storage page, click Volume Virtualization, if not already selected.
Select the virtual volume you’d like to modify, and then click Modify.
Make the necessary changes to the volume, and then click Save. When the modified
settings are saved, the virtual volume is connected again.
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Use the following steps to modify a virtualized volume on your device.
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MANAGING APPS ON MY CLOUD EX2 ULTRA
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Note: Support for each app should be obtained through the individual vendor.
My Cloud EX2 Ultra comes with various apps installed. There is also a list of available
apps for you to choose from on the Add an App screen.
Managing Apps
The Apps screen displays a list of the currently installed apps. From this screen, you can
use your installed apps, add new apps, or remove apps you no longer want to use.
Viewing Apps
1. On the navigation bar, click Apps to display the Apps screen:
2. To select an app, click the name of the app in the left pane. The app displays in the
right pane.
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Note: WD recommends that you fully understand the nature of any app before
you install it on your device.
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Apps is short for Applications. Apps are little self-contained programs used to enhance
the existing functions of your device or service. The My Cloud EX2 Ultra device provides
various apps that allow you to use your device more productively.
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About Apps
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Managing Apps
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Managing Apps on My Cloud EX2 Ultra
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Adding an App
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Use the following steps to add an app to your My Cloud EX2 Ultra device.
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1. On the navigation bar, click Apps to display the Apps screen.
in the lower left side of the screen.
2. Click the Add an App icon
The first time you add an app, the Terms of Service screen displays. Read and accept
the agreement.
3. On the Add an App screen, place a check next to the app you’d like to add to the
device.
4. For details about the app, click Details. Close the Details screen.
5. Place a check next to the app(s) you’d like to add to your device, and then click
Install. The selected apps are added to your device.
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Manually Adding an App
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If you have an app you’d like to add that is not listed on the Add an App screen, use the
following steps to manually add that app to your My Cloud EX2 Ultra device.
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install it on your device.
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1. On the navigation bar, click Apps to display the Apps screen.
in the lower left side of the screen.
2. Click the Add an App icon
3. Scroll to the bottom of the Add an App screen, and then click the To install manually,
click here link.
4. Navigate to the app you’d like to install on your device.
5. Select the app, and then click Open.
6. The selected app is added to your device.
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Deleting an App
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Use the following steps to delete an app from your My Cloud EX2 Ultra device.
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1. On the navigation bar, click Apps to display the Apps screen.
2. From the Apps list in the left pane, select the app that you’d like to delete from the
device.
in the lower left side of the screen.
3. Click the Remove an App icon
4. In response to the confirmation message, click OK. The app is removed from the
device and no longer displays in the user account list.
Updating an App
Use the following steps to update an app that you’ve added to your My Cloud EX2 Ultra
device.
1. On the navigation bar, click Apps to display the Apps screen.
2. If there is an update for one of the apps you’ve added to your device, an Updates
available link displays at the top right of the screen.
3. Click the Updates Available link.
4. Select the app you’d like to update from the list, and then click Update.

If you’d like to view the details of the update, click Details.

Click Back to return to the Update screen.
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Media Servers
Media Storage
Enabling DLNA and iTunes
Accessing Your Private Cloud Using Media Players
Accessing Your Private Cloud Using iTunes
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Playing/Streaming Videos, Photos, & Music
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Media Servers
My Cloud EX2 Ultra is designed to serve as your home's media server. It enables you to
stream photos, music, and videos to your DLNA-compatible devices and music to your
iTunes-compatible devices.
Both DLNA-compatible and iTunes-compatible devices search for media stored in any
Public share that has media serving enabled. By default, DLNA Media is disabled. Once
you enable it on the Settings > Media Server page, the media serving for the Public share
is also automatically enabled. For all other shares, the media serving remains off.
If you do not want DLNA to display specific media files, place them in a private share that
is set to disable media sharing. (See “Making a Share Private” on page 30.)
Media Server Overview
The My Cloud EX2 Ultra device uses TwonkyMedia as its DLNA media server. It streams
your music, photos and videos to compatible devices in your home. Playing media on a
compatible device is easy.
The media server searches for all the media stored in the Public share on the My Cloud
EX2 Ultra device connected to your home network. After enabling media serving for the
device (see “Enabling DLNA and iTunes” on page 72), you can just transfer your multimedia
content to the Public share on your My Cloud EX2 Ultra device, and you are ready to
stream and view content on your home entertainment center, game consoles (for
example, Xbox 360® or PlayStation® 3), WD TV Live® media player, or DLNA® 1.5 digital
media adapters), and other PC computers on your home or office network. Visit
http://www.dlna.org for further information on DLNA.
iTunes Overview
You or anyone connected to the My Cloud EX2 Ultra device can use iTunes to play stored
music files. iTunes creates a virtual music library on the device and treats it as an iTunes
repository, making it possible to stream music files from the My Cloud EX2 Ultra device to
Windows or Mac computers running iTunes.
iTunes scans any shares that have the Media Serving setting enabled, including the
Public share by default.
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Media Types Supported
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AAC
ASF
JPEG
AC3
AVI
PNG
AIF
DivX
TIF
ASF
DV
FLAC
DVR-MS
LPCM
FLV
M4A
M1V
M4B
M2TS
MP1
M4P
MP2
M4V
MP3
MKV
MP4
MOV
MPA
MP1
OGG
MP4
WAV
MPE
WMA
MPEG1
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3GP
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Image Files
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Video files
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Audio files
MPEG2
MPEG4
MPG
MTS
QT
QTI
QTIF
RM
SPTS
TS
VDR
VOB
WMV
Xvid
Note:
Some devices may not support playback of all these files. Please refer to your
device’s user manual to see which formats are supported.
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iTunes 10.4 or later only supports music files. See Knowledge Base Answer ID
8412 for additional information on iTunes-supported versions.
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Media Types Supported by iTunes
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The iTunes Media Server supports the following file extensions: FLAC, M4A, MP3, MP4A
and WAV.
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Some devices may not support playback of all these files. Please refer to your
device’s user manual to see which formats are supported.
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Media Storage
You can access and store media content on the My Cloud EX2 Ultra device by means of
network shares. Shares, similar to folders or directories, are areas set up to organize
media and access them from your network. Shares can be shared with everyone (public)
or with selected users on your network (private).
The device comes pre-configured with the Public network share, which contains the
following folders for media storage:
• Shared Music—Stores music files you want to share with other users.
• Shared Pictures—Stores image files you want to share with other users.
• Shared Videos—Stores video files you want to share with other users.
Note:
You will notice that the Public share's Shared Music and Shared Pictures shares
contain mirrored and uploaded subfolders. These folders are needed by Twonky
7.2. You can now upload all media types to the uploaded subfolder from a DLNA
client with "upload" capability.
Go to the Twonky configuration site (NAS_IP:9000) to aggregate content from all
NAS devices with DLNA capability on your network to the mirrored folder.
Uploading and mirroring are best left to expert users, as these features are not
supported by
WD customer support.
Enabling DLNA and iTunes
The Media page of the Settings Screen allows you to enable or disable the DLNA and
iTunes media servers. Media server utilities for re-scanning the NAS or fully rebuilding the
DLNA database are also on the Media page.
Enabling DLNA
1. On the Navigation bar, click Settings and then click Media in the left panel.
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to enable DLNA.
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Media Streaming is OFF by default. To enable DLNA, click the toggle
button
to ON. The media server must be enabled before you can provide media serving
for a share. (See “Creating a New Share” on page 29 for instructions on how to
enable media serving on a share.)
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1. In the DLNA area Media Streaming field, click the toggle button
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2. Click View Media Players. This displays a list of the media players/receivers on your
home network.
If Media Streaming is OFF, this field will not display on your screen.
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3. On the Media Streaming Options screen, select the media device you’d like to receive
streaming music, video, or photos.
On: Select this option to allow DLNA media streaming to the device.
Off: Select this option to disable DLNA media streaming to the device.
4. Once your selections are made, click Close.


Viewing DLNA Media Server Information
The DLNA area displays the current version, the number of music, video, and pictures
available on your device, and when the last update occurred.

To view DLNA media server information, on the Settings screen, click Media in the
left panel.
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Rescanning/Rebuilding the DLNA Database
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The My Cloud EX2 Ultra device automatically rescans and rebuilds the DLNA database;
however, if you suspect that your database is corrupted, use the following steps to either
rescan or rebuild your DLNA database:
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Important: Use caution when completing this procedure. Rebuilding the DLNA server
database could take a considerable amount of time, depending on the number and
size of the files involved.
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1. On the Navigation bar, click Settings and then click Media in the left panel.
2. In the DLNA Database field, click one of the following.

Rescan: The My Cloud EX2 Ultra device searches for changes made to your
media libraries. Try this option first.

Rebuild: The My Cloud EX2 Ultra device rebuilds the DLNA database from
scratch.
Enabling iTunes
1. On the Navigation bar, click Settings and then click Media in the left panel.
1. In the iTunes area iTunes field, click the toggle button
already enabled).
Note:
to enable iTunes (if not
iTunes is ON by default. To disable it, click the toggle button
to OFF.
2. In the Folder field, select Root, if not previously selected. This field points iTunes to
the root directory on your My Cloud EX2 Ultra device.

If your want to specify a directory on your device where iTunes can access your
media:
- Deselect the Root check box.
- Click Browse, and then navigate to the folder where iTunes can access your
media.
- Click Apply at the bottom of the iTunes area.
3. In the Password field, enter a password to be used when accessing your My Cloud
EX2 Ultra device on iTunes.
Note:
Leave the Password field blank if you don’t want to use a password to access your
device media in iTunes.
4. If you’d like to change the default MP3 Tag Code page, select the page from the dropdown menu.
5. For Auto Refresh, select the frequency of the media refresh for iTunes from the dropdown menu.
6. Click Apply to save your settings.
Refreshing iTunes
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Use the following steps to refresh the iTunes directory. This allows iTunes to pick up any
new media.
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1. On the Navigation bar, click Settings and then click Media in the left panel.
2. In the iTunes database field, click Refresh.
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Adding Media Content to the Folders
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1. Open Windows Explorer or Mac Finder.
Windows Explorer
Mac Finder
2. Copy your music files to the Shared Music folder.
3. Follow the same process to place your videos and pictures into their respective
Pictures and Video folders.
Note:
You can also access your media files using My Cloud Desktop app (see “My
Cloud for Desktop App” on page 26).
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Accessing Your Private Cloud Using Media Players
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Now that you have copied your files to one of the Shared folders, you can use a variety of
media players to stream media. The following types are supported:
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WD TV Live Media Players
Windows Media Player 11 (comes with Windows Vista)
Windows Media Player 12 (comes with Windows 7 and Windows 8)
Xbox 360
PlayStation 3
Other media players:
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BluRay Players
Network Connected TVs
Digital Picture Frames
Network Music Player
DLNA Devices
Note:
For specific information on using and updating the media player, go to the
appropriate support site.
WD Media Players
You can connect the various WD TV and WD Media Players to your home network for
access to media content stored in a network drive such as the My Cloud EX2 Ultra
device. For details on using a WD Media Player to access files on your device, see
Knowledge Base Answer ID 2676 or refer to your WD Media Player User Guide.
Other Media Players
Following are general steps for setting up devices such as digital picture frames, Blu Ray
players, network-connected TVs, and digital media adapters:
1. Make sure that your My Cloud EX2 Ultra device is connected to your home’s local
network and is powered on.
2. Follow the user instructions provided with your media player to proceed through any
initial setup or installation of drivers.
3. Using the navigation feature on your player, scan and detect your My Cloud EX2 Ultra
device on your network.
4. Depending on the player you have, you may need to access a Settings/Network
Setup page in the user interface to establish connection so that your player can link to
your My Cloud EX2 Ultra device. Please refer to your player’s user guide for specific
instructions.
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DLNA Devices
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See specific DLNA media device user manuals for instructions on connecting a DLNA
device to your local area network so you can access content on the My Cloud EX2 Ultra
device. Go to http://www.dlna.org for a list of DLNA-certified devices and for further
information.
Note:
iTunes 10.4 or later only supports music files. See Knowledge Base Answer ID
8412 for additional information on iTunes supported versions.
Note:
iTunes scans any shares that have the Media Serving setting enabled, including
the Public share by default.
You can drag and drop media files into the corresponding folders in the Public share (e.g.,
music files into the MycloudEX2Ultra/Public/Shared Music default share).
Streaming Media in iTunes
iTunes is enabled by default in the dashboard. See “Enabling iTunes” on page 74. for
more information on configuring iTunes.
1. Launch iTunes on your computer.
2. Click MyCloudEX2Ultra under the Shared section of the left pane. If you have copied
music to the /Public/Shared Music folder or a video to/Public/Shared Videos, and it is
in a format supported by iTunes, it is listed in the right pane.
3. Double-click a media file you’d like to play.
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You or anyone connected to the My Cloud EX2 Ultra device can use iTunes to play stored
music files. This service creates a virtual music library on the device and treats it as an
iTunes repository, making it possible to stream music files from the My Cloud EX2 Ultra
device to Windows or Mac computers running iTunes. For a list of supported media types,
see “Media Types Supported” on page 71.
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Accessing Your Private Cloud Using iTunes
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General
On the General page you can:







View and modify the device name and description
Select the language in which the web pages should display
Set the date, time, and time zone for the device
Enable cloud access for your device
Set energy saving options
Enable and configure Time Machine backups for your Mac
Enable various services for your device
WARNING!
Renaming the My Cloud EX2 Ultra device forces all the network
computers to remap their shared network resources. Change the
device name only when necessary.
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The Settings option on the navigation bar allows the Administrator to view and customize
the My Cloud EX2 Ultra device’s system, network, media, utilities, notifications, and
firmware settings. This chapter explains how to configure the various settings for your
My Cloud EX2 Ultra device.
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General
Network
Media
Utilities
Notifications
Firmware Update
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Configuring Settings
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On the Navigation bar, click Settings. The General page displays.
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Accessing the General Screen
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Device Profile
1. In the Device Profile section of the General page, view or modify the following
settings:
Device Name
Enter a unique name for your device to identify it on the
network. The device name can be up to 15 characters long and
can not include special characters (e.g., @, #, $ etc.).
Device Description
The default description is MyCloudEX2Ultra. If desired, enter
a different description for your device. The device description
can be up to 32 characters long and can not include special
characters (e.g., @, #, $ etc.).
Serial Number
Displays the WD-assigned number that identifies the specific
unit. This field can not be updated.
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2. If you made any changes, click Save (appears next to the updated field once a
change is made).
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Note: Throughout the My Cloud EX2 Ultra dashboard, the Apply and Cancel
buttons display only if you make changes.
Language
From the drop-down list, select the language you’d
like to display on your My Cloud EX2 Ultra Private
Cloud Storage web pages. The default language is
English.
Time Zone
From the drop-down list, select the time zone
where your device is located.
NTP Service
Enable or disable NTP service, which automatically
synchronizes your device to update the time and
date. A dialog box displays current NTP servers.
You can add another NTP server if you choose.
Primary Server
Change the primary server used for your NTP
service.
• To change the primary server used for your NTP
service, click Configure,
• Click Add User NTP, and then enter the URL
address of the new primary server.
• Click Save.
Date & Time
Displays the device date and time. This information
is synchronized to the NTP (network time protocol)
server by default.
Time Format
From the drop-down list, select 12 (12-hour clock)
or 24 (24-hour clock).
2. Click Save for each change you make.
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1. In the Language & Clock section, view or modify the following settings:
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In this section of the General screen, you can change the language that displays in the
My Cloud EX2 Ultra device’s interface and set the date and time. The date and time are
synchronized to the NTP (Network Time Protocol) server by default. You have the option
of setting the date and time manually or allowing the NTP to access the Internet and
automatically set the time. If you are not connected to the Internet, you must enter the
date and time manually.
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Language and Clock
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Cloud Access
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Use the following steps to turn cloud access on or off for all users (i.e., control whether
computers and mobile devices can access the content on the My Cloud EX2 Ultra
device).
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Note: This turns on cloud access for the entire device. To turn on access for an
individual user, see “Configuring Cloud Access for a User” on page 17
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1. Scroll down to the Cloud Access area of the General screen.
to turn on Cloud Services. The
2. In the Cloud Service field, click the toggle button
Connection Status changes to Connected (Relay connection established).
3. Click Configure to change the type of connection you use for your cloud access.
On the Cloud Access Connection Options screen, there are three access options:

Auto: Auto uses uPnP to attempt to open ports on your router. If successful, a
direct connection is established between your device and your apps.

Manual: Establishes a connection through the two selected ports. If either port is
unavailable, a relay connection is established. A manual router configuration is
required for this option. See Knowledge Base Answer ID 8526 for information on
how to set up your router for manual setup.

Win XP: Establishes a connection through ports 80 and 443. If these ports are
unavailable, a relay connection is established. This option is required if you’re
using Windows XP.
Note: By default, the My Cloud EX2 Ultra device automatically establishes a direct
connection between your mobile devices and router.
4. Select a connection type:

Auto: Click Auto.

Manual: Click Manual, and then enter the External Port 1 (HTTP) and External
Port 2 (HTTPS) numbers.

Win XP: Click Win XP.
5. Click Apply.
to turn on access to
6. In the Dashboard Cloud Access field, click the toggle button
the dashboard from the cloud remotely.
Note: Selecting this option allows you to perform administrator functions remotely.
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7. Review the information on the screen, and then enter and reenter a password for your
administrator account. Click Apply.
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If your administrator account already has a password associated with it, review
the Dashboard Cloud Access screen, and then click Apply.
Note: If you set your Cloud Setting to Manual, you will have to access your device
remotely using the ports you selected during the manual cloud setup.
Example: If you set up your manual HTTP port as 5040, you’d use the
following address to access your device: http://<Device IP Address>:5040.
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Energy Saver
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The Energy Saver fields allow you to reduce the energy required to run your
My Cloud EX2 Ultra device. Use the following information to configure the energy saving
options on your My Cloud EX2 Ultra device.
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View or change the following settings:
Drive Sleep
Enabling this function allows the hard drives to go
into standby mode to save power after a
designated period of inactivity. Drive Sleep is
enabled to sleep after approximately 10 minutes by
default.
• To enable/disable Drive Sleep, click the toggle
.
button
LED
Enabling this function allows the device LEDs to go
into standby mode to save power. LED is enabled
by default.
• To enable/disable LED, click the toggle button
.
Power Recovery
Automatically restarts your device from a previously
unexpected shutdown due to power failure. Power
Recovery is enabled by default.
Note: If you disable this feature, your device will
not automatically power on after an
unexpected shutdown.
• To enable/disable Power Recovery, click the
.
toggle button
Power Schedule
The Power Schedule allows you to schedule
shutdowns for your My Cloud EX2 Ultra device.
1. To enable Power Schedule, click the toggle
.
button
2. Click Configure.
3. Use the slider bar to configure the start and
stop times for your device.
to send the device into hibernate.
4. Click
5. Click Save.
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Automatically logs you out of the system after a
designated amount of time.
• From the Web Access Timeout drop-down
menu, select an amount of time you’d like to use
for your system timeout. The system updates
automatically.
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Web Access
Timeout
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Mac Backups
This section of the General screen enables or disables Time Machine backups of Mac
computers.
Important: You must set a password for your Administrator account in order to restore your
Time Machine backups.
To configure backup settings:
to enable Time Machine backups
1. In the Mac Backups area, click the toggle button
if not previously enabled.
2. Click the Configure link to display the Time Machine Settings dialog.
3. From the Select a Share drop-down list, select a share you’d like to use to back up
your Mac data.
4. Click Save.
Important: Once Time Machine begins to back up your files to a selected share, we
recommend that you continue to back up to that share. Switching shares
generates a new backup file which will not contain your previously saved
information.
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Services
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This section of the General screen enables or disables various services available on your
My Cloud EX2 Ultra device.
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Recycle Bin
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Note: Recycle Bin is only available for SMB protocols.
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The Recycle Bin contains any files deleted from the My Cloud EX2 Ultra device. To clear
the recycle bin for your device, click Clear.
Network
The Network screen displays the device’s MAC and IP addresses and allows you to set
network options such as FTP access, remote servers, and workgroups.
Network Profile
The Network Profile section of the Network screen displays network information for the
My Cloud EX2 Ultra device.
The Network Profile section displays the following information:
MAC Address
The Media Access Control (MAC) address for this
device.
IPv4 IP Address
The IP version 4 address for this device.
IPv6 IP Address
The IP version 6 address for this device.
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Network Services
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The Network Services section of the Network screen allows you to enable or disable the
services available on your My Cloud EX2 Ultra device.
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1. Review or update the following:
IPv4 Network Mode
By default, the network mode is set to DHCP, which means
the My Cloud EX2 Ultra device automatically gets the IP address
and other settings from your network.
Select the method of assigning the device’s unique IPv4 address:
• Static: Static IP lets you set an IP address manually. You will be
prompted for IP Address, Subnet mask, Gateway IP address,
and DNS Server. (If you don’t know this information, please
check your router settings.)
• DHCP: DHCP Client causes the My Cloud EX2 Ultra device to
obtain an IP address and associated settings automatically
from the local DHCP server.
Note:
When configuring Static or DHCP, record your Subnet mask,
Gateway IP address, and DNS Server in a safe location for
future reference. This information will not be displayed once it
is entered into the My Cloud EX2 Ultra server.
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IPv6 Network Mode
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The IPv6 format is a new IP standard that specifies the formats of
packets and the addressing scheme across multiple IP networks.
By default, this option is set to OFF.
Select the method of assigning the device’s IPv6 address:
• Auto
• DHCP
• Static
• Off
Once selected, complete the following fields on the associated
screen, and then click Save:
• IP Address
• Prefix Length
• Default Gateway
• DNS Server
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Select the link speed for your network from the drop-down menu,
and then click Save. Options Include:
• Auto
• 100
• 1000
Jumbo Frames
Jumbo frames are large IP frames used to increase performance
over supported networks. Select the Jumbo Frame for your
network from the drop-down menu, and then click Save.
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When configuring the Static or DHCP, record your Subnet mask,
Gateway IP address, and DNS Server in a safe location for future
reference. This information will not be displayed once it is entered into
the My Cloud EX2 Ultra server.
Link Speed
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Note:
All devices on your network (e.g., router, computer) must support and
be configured for this option in order to maximize performance.
Server Message Block, version 2. Select this option to support
Windows File History in Windows 8.
• To enable/disable SMB2, click the toggle button
.
Note:
If you enable SMB2, read/write performance will be impacted.
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FTP Access
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File Transfer Protocol enables the transfer of data from one
computer to another through a network. FTP is disabled by
default.
2.
Click Configure.
3.
On the FTP Settings screen, enter the following information:
• Maximum Users: From the drop-down menu, select the
maximum number of users you’d like to have FTP access.
• Idle Time: Enter the amount of time, in minutes, you’d like the
FTP to be idle before it times out.
• Port: Enter the port to be used for FTP access.
• Flow Control: Select either Unlimited or Customize. If you
select Customize, enter a Flow Control value.
4.
Click Next.
5.
In the Passive Mode field, select either Default or Customize. If
you select Customize, enter Passive Mode values.
6.
Select the check box if you’d like to report external IP in PASV
mode, and then click Next.
7.
Enter the following information:
• Client Language: Select the client language from the dropdown menu.
• SSL/TLS: Select this check box if you’d like to allow only SSL/
TLS connections.
• FXP: To enable FXP, click the toggle button
to ON.
8.
Click Next.
9.
Enter all IP addresses that you’d like to block from FTP access, and
then select either Permanent or Temporary from the drop-down
menu. Click Save to save your entries.
10.
Click Finish.
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Mounting or ejecting a USB drive while performing
an NFS or AFP file transfer will interrupt the file
transfer process.
Network File System. Select this option to enable NFS Service for
your network.
.
• To enable/disable NFS Service, click the toggle button
Mounting or ejecting a USB drive while performing
an NFS or AFP file transfer will interrupt the file
transfer process.
Web Distributed Authoring and Versioning (WebDAV). Select this
option to enable WebDAV service for your network.
• To enable/disable WebDAV Service, click the toggle button
.
Note:
LLTD
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Apple File Protocol. AFP Service is automatically enabled if you
are set up for Time Machine backups.
• To enable/disable AFP Service, click the toggle button
.
WARNING!
WebDAV Service
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To enable FTP Access, click the toggle button to on.
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NFS Service
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AFP Service
1.
In order to connect to the WebDAV service, use the following IP
address: http://<server ip address>:8080/Public
Link Layer Topology Discovery protocol. Select this option to
enable LLTD on your network for enhanced network discovery
and diagnostics on Microsoft Windows machines.
• To enable/disable LLTD, click the toggle button
.
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SNMP
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Simple Network Management Protocol. Select this option to
manage devices over IP networks.
.
• To enable/disable SNMP, click the toggle button
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Secured Shell protocol. Select this option to securely access your
Private Cloud and perform command-line operations via the
Secured Shell (SSH) protocol. SSH is disabled by default.
• To enable/disable SSH, click the toggle button
.
WARNING!
Dynamic DNS
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SSH
See the WD Tech Support Downloads page at
http://support.wd.com to download the MiB configuration file.
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Note:
Please note that modifying or attempting to modify
this device outside the normal operation of the
product voids your WD warranty.
The SSH login User Name is sshd.
Select this option to host a server (Web, FTP, Game server, etc.)
using a domain name.
1.
To enable/disable Dynamic DNS, click the toggle button
.
2.
Click Configure.
3.
On the DDNS Settings screen, enter the following information:
• Server Address: Select a server address from the drop-down
menu.
• Host Name: Enter a Host Name for the server.
• User Name or Key: Enter a User Name or Key for the server.
• Password or Key: Enter a password or key for the server.
• Verify Password or Key: Re-enter the password or key for the
server.
4.
Click Save.
Network UPS
An Uninterruptible Power Supply (UPS) is a device that works off of a battery and keeps
devices that are connected to the UPS port running for at least a short time if the main
power source goes out.
Network Workgroup (Windows)
The Network Workgroup section of the Network screen allows you to enable or disable
the workgroup options available on your My Cloud EX2 Ultra device.
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Workgroup
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The Workgroup feature allows devices in the same workgroup to access one another.
This option is only available for Windows operating systems. Each time you add a device
to your network, assign it the same workgroup name to enable access.
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1. In the Workgroup file, enter the name of the workgroup for your network.
2. Click Save.
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Local Master Browser
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To enable/disable the Local Master Browser, click the toggle button
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The Local Master Browser feature allows you to collect and record resource and/or
service information across multiple locations.
.
Remote Server
The Remote Server section of the Network screen allows you to enable your
My Cloud EX2 Ultra device to act as a remote server, allowing you to back up shares from
another My Cloud EX2 Ultra on the local LAN or WAN.
Note: To see your My Cloud EX2 Ultra device over the Internet, ensure that
you’ve added port forwarding rules for both SSH and Remote Backup
services (“Port Forwarding” on page 91). To enable Remote server, click
the toggle button
to ON.
3. Click Configure.
4. In the Password field, enter a password to be used to access remote backups for this
device to a remote server.
5. Click Save.
6. Review the SSH information, and then click the I accept check box.
7. Create a password for SSH login, and then click OK.
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Port Forwarding
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The Port Forwarding section of the Network screen allows you to manage your
connections to particular services by assigning default or custom port numbers.
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For additional information on Port Forwarding, see Knowledge Base Answer ID 10649.
Adding Port Forwarding Services
1. Click Add to add port forwarding service(s) to your My Cloud EX2 Ultra device.
2. On the Port Forwarding Settings screen, click either Select the default service scan
or the Customize a port forwarding service, and then click Next.

If you selected Select the default service scan: Select the default service scan
you’d like to use for port forwarding, and then click Apply.

If you selected Customize a port forwarding service, complete the following fields:
-
Service: Enter a service for your port forwarding.
Protocol: Select a protocol from the drop-down menu.
External Port: Enter an external port number for your port forwarding.
Internal Port: Enter the internal port number for your port forwarding
Click Finish.
Modifying Port Forwarding Services
1. Click Details next to the port forwarding service you’d like to modify.
2. Make all necessary changes, and then click Finish.
Deleting Port Forwarding Services
1. Click Details next to the port forwarding service you’d like to delete.
2. Click Delete. Your Port Forwarding service is deleted and removed from the Port
Forwarding list.
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Media
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On the Media screen, you can enter DLNA (Digital Living Network Alliance) media server
and iTunes media player settings so that you can enjoy media in every room in your
house.
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1. On the Navigation bar, click the Settings icon, and then click Media in the left panel.
Note:
DLNA and iTunes only work on your local network.
2. For instructions on entering media settings on this page and then displaying or
streaming media, see “Playing/Streaming Videos, Photos, & Music” on page 70.
Utilities
On the Utilities page, you can test the My Cloud EX2 Ultra device and get diagnostic
information, restore the device to factory defaults, reboot or hibernate the device, and
import or export a configuration file.
To access the Utilities screen, click the Settings icon, and then click Utilities in the left
pane.
System Diagnostics
Run diagnostic tests if you are having problems with your device. There are three types of
diagnostic tests.
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Quick Test: The quick test checks the hard drives for major performance
problems. The result of a quick test is a pass or fail evaluation of the hard drive’s
condition. The quick test can take several minutes to complete.
Full Test: The full test is a more comprehensive drive diagnostic. It methodically
tests each and every sector of the hard drives. You will be informed of the
condition of the hard drive once the test is performed. The full test may take hours
to complete, depending on the size and data configuration of the hard drives.
System Test: The system test reviews the health of your device hardware (hard
drives, fan, system clock, and device temperature).
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Running a Diagnostic Test
1. On the Utilities page, click Quick Test, Full Test, or System Test. A progress bar
displays, indicating test progress and whether the device passed or failed the test.
2. Review the test results, and then click Close.

If the device fails the test, click
, and then click Support to get assistance.
System Restore
The system restore allows the Administrator to perform a full factory restore on the
My Cloud EX2 Ultra device. This option restores your device to factory default settings
with no data loss.
Important: Before doing a factory restore or a system update, you may choose to save your
device’s current configuration. At a later time, you can import a previously saved
configuration. Keep in mind that importing a configuration after restoring factory
defaults does not restore shares or users. See “System Configuration,” to create or
restore a configuration file.
Note:
To erase all of the data on your device, see “Format Disk” on page 95.
1. In the System Restore area, click System Restore.
2. Review the confirmation message, and then click OK.
The device reboots. Don’t unplug the device during this rebooting process. Once the
reboot is complete, launch the dashboard.
System Configuration
The system configuration area allows you to save a configuration file or import an existing
configuration file. This is useful if you perform a system restore and want to maintain your
current configurations.
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Device Maintenance
The Device Maintenance area allows you to reboot or hibernate your My Cloud EX2 Ultra
device. This area also displays the amount of time the device has been up and running.
Setting Device to Hibernate
Use the following steps to safely set your My Cloud EX2 Ultra device to hibernate.
1.
2.
3.
4.
In the top menu, click Settings.
In the left menu, click Utilities.
In the Device Maintenance area, click Hibernate.
Review the confirmation message, and then click OK. Your My Cloud EX2 Ultra safely
shuts down.
Rebooting the Device
1.
2.
3.
4.
In the top menu, click Settings.
In the left menu, click Utilities.
In the Device Maintenance area, click Reboot.
Review the confirmation message, and then click OK. Your My Cloud EX2 Ultra safely
reboots.
Scan Disk
The Scan Disk area allows you to scan your device’s hard disks for any errors.
Scanning Your Disk
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1. In the System Configuration area, click Import File.
2. Navigate to the location of your saved configuration file and select it. The
configuration file is loaded. The device will reboot. Don’t unplug the device during this
rebooting process. Once the reboot is complete, launch the dashboard.
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Use the following steps to save a configuration file.
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Importing a Configuration File
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1. In the System Configuration area, click Save Config File.
2. The configuration file saves to your desktop.
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Use the following steps to save a configuration file.
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Saving a Configuration File
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Use the following steps to run a disk scan on your My Cloud EX2 Ultra device.
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1. In the Scan Disk area, select the volume you’d like to scan from the drop-down menu.
2. Click Scan Disk.
3. Review the confirmation message, and then click OK. Your My Cloud EX2 Ultra is
scanned for disk errors.
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Format Disk
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The Format Disk area allows you to format your device’s hard disks.
The Format Disk option erases all of the user data and shares permanently,
retaining default shares. Data recovery programs cannot be used to restore
data; all user data and shares are permanently deleted.
Formatting your disk will take several hours to complete.
Formatting Your Disk
Use the following steps to format the disks on your My Cloud EX2 Ultra device.
1. In the Format Disk area, select the volume you’d like to format from the drop-down
menu.
2. Click Format Disk.
3. Review the confirmation message, select the check box, and then click OK. Your My
Cloud EX2 Ultra is formatted.
Notifications
The My Cloud EX2 Ultra device provides notifications about various events, such as
firmware updates, the success of firmware installations, and system shutdowns.
Notifications display in the Alert area at the top of the screen and are also available by
email, depending on how your device is configured (for additional information on Alerts,
see “Managing Alerts” on page 33).
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The Notification section of the page allows you to set up email addresses for up to five
users who will receive notifications, set up SMS alert messages for mobile devices, and
set the level of alert for which you will be notified.
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Notifications Email
The Notification Email area allows you to set up email alerts and SMS notifications for
specified users.
Enabling Email Alerts
1. On the Navigation bar, click the Settings icon, and then click Notifications on the left
pane.
to on.
2. To enable Alert emails, click the toggle button
3. Click Configure.
4. On the Alert Notification screen, use the slider bar to select the level of alerts you’d
like to receive by email.

Critical Only: Send only critical alerts to the specified email address.

Critical and Warning: Send both critical and warning alerts to the specified email
address.

All: Send all alerts (Informational, Critical, Warning) to the specified email
address.
5. Click New Email.
6. Enter the email address where you’d like to receive alert emails, and then click Apply.
7. Repeat steps 5 - 6 to enter up to 5 email addresses.
8. Click Send Test Email to validate the email addresses you entered.
9. Click OK, and then check your email for a validation email.
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Enabling SMS Notifications
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Note: Check with your SMS service provider to obtain their requirements for
sending SMS messages. Certain carriers may require you to send SMS/
text messages by email.
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6. Click Next.
7. Select the corresponding category for each SMS parameter from the drop-down
menu.
8. Click Finish. Your SMS notification is now set up.
Notification Display
The Notification Display allows you to select the type of notifications that are sent to you.
1. On the Notification Display screen, using the slider bar, select the level of notifications
you’d like to view.

Critical Only: Send only critical alerts.

Critical and Warning: Send both critical and warning alerts.

All: Send all alerts (Informational, Critical, Warning).
The system automatically updates with your selection.
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This SMS URL is used only for setup. No SMS message will be sent after setup is
completed. Obtain the URL format requirements from your SMS service provider.
They should contain the following parameters: username, password, destination
phone, and message content.
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1. On the Navigation bar, click the Settings icon, and then click Notifications from the
left pane.
.
2. To enable SMS, click the toggle button
3. Click Configure.
4. On the SMS Settings screen, enter the name of your SMS provider.
5. Enter the SMS URL with the message content set to be “Hello world”
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Firmware Update
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The Firmware Update page allows you to set up the device to update the My Cloud EX2
Ultra firmware automatically or to manually check for an update file. The current version
number and the date of last update of the firmware also display on this screen.
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Auto Update
Auto Update allows you to schedule your My Cloud EX2 Ultra device to conveniently
check for available software updates and install them automatically. This is the easiest
way of ensuring the My Cloud EX2 Ultra firmware is current.
Note: After a firmware update installs, the My Cloud EX2 Ultra device reboots.
Since a reboot affects users' ability to access the cloud, schedule the
updates to occur at times when the likelihood of users accessing the cloud
are minimal. If you enable Auto Update, you are asked to manually reboot
your system when the update is complete.
Updating Firmware Automatically
1. To enable Auto Update, click the toggle button
to ON.
2. In the Update Schedule field, from the drop-down lists, specify the frequency (e.g.,
daily) and the time at which the device should look for an update on the WD website.
3. Click Apply.
Once saved, your device will check for firmware updates at the specified time and
day. If an update is available, it will automatically install and prompt you for a reboot.
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Available Updates
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You can check for available updates at any time in the Available Updates area. This area
also displays the current version of the firmware and indicates when the last firmware
update was made.
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Checking for Updates
1. In the New Firmware field, click Check for Updates.
2. Review the Update Firmware screen and click OK.

If an update is available, click Install and Reboot.
Manual Update
Follow this procedure to perform a manual update.
Note:
Ensure that you’ve downloaded the firmware file you need to install on your device
from the WD Tech Support Downloads page at
http://support.wd.com/product/download.asp.
Manually Installing an Update
1. In the Manual Update section, click Update from File.
2. Navigate to the firmware update file, and then click Open.
3. Review the confirmation message, and then click OK.
The update installs on your device. When the update is complete, your
My Cloud EX2 Ultra device reboots.
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REPLACING A DRIVE
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Identifying a Faulty Hard Drive
Replacing a Drive
Returning a WD Drive
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Replacing a Drive
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For a complete list of compatible drives, visit wd.com/mycloudex2Ultra
Important: For best performance, WD recommends inserting WD RedTM hard drive
assemblies into the unit’s enclosure. Visit support.wdc.com and search the knowledge base for
Knowledge Base Answer ID 8 to get detailed instructions on obtaining a replacement drive for
this product.
Following are instructions for replacing a faulty drive or, if your My Cloud EX2 Ultra model
did not come with drives, for inserting drives.
Identifying a Faulty Hard Drive
If the LEDs on the unit are flashing or you have received an alert, a hard drive may be
faulty. To determine which drive is faulty, do the following:
1. On the dashboard’s navigation panel, click Storage, and then click Disk Status.
2. If one of the drives is Bad or has Failed, select it and view detailed information on the
Hard Drive Information dialog box:
Note:
The drive number corresponds to the 1 or 2 decal on the drive.
In the event a fault occurs, and you would like to service the device yourself, visit WD
Technical Support at support.wdc.com and search for Knowledge Base Answer ID 8 to
obtain detailed instructions on obtaining a replacement drive. When contacting Technical
Support, have the following information ready: the My Cloud EX2 Ultra device’s serial
number, date of purchase, and the serial number of the internal hard drive(s) requiring
replacement.
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The My Cloud EX2 Ultra device is a limited user-serviceable product that allows you to
replace the hard drives in the enclosure. You can use WD hard drives or another brand’s
hard drive.
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Replacing a Drive
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If you bought a My Cloud EX2 Ultra device without hard drives, or if you are replacing an
existing drive, you may use a drive made by another company. For a list of compatible
drives, go to support.wdc.com.
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Important: If you are adding two 8TB capacity and above HDD, the 36W power adapter
should be replaced with a 48W power adapter. To purchase, visit
store.wdc.com.
Removing a Drive
Important: Before getting started, power off the unit and disconnect all of its cables.
Place the unit on a clean and stable surface.
If the My Cloud EX2 Ultra still contains the faulty (drive) you must first remove it before
you can insert the new one.
1. Reveal the hard drives by pressing the indented button on the top of the device and
pulling up the door.
2. Remove the bracket used for holding drives in.
3. Pull the plastic tab at the back of the drive and with your other hand, guide the drive
up and out of the enclosure.
Inserting a Drive
Important: To avoid electrostatic discharge (ESD) problems, ground yourself by touching
metal before handling the device.
Preparing a Drive
The My Cloud EX2 Ultra comes with a bag holding the screws, tabs, and labels needed
for inserting the new drive. For WD replacement drives, you can reuse the parts attached
to the faulty drive.
Note:
A standard phillips-head screwdriver is all you need.
1. Using a screw from the bag, attach a plastic tab to the top hole in the drive’s side (on
the right if the green board is facing you).
2. Attach a screw to the corresponding hole on the other side of the drive.
3. Attach label 1 or 2 to the top of the drive. Label 1 is on the left and label 2 is on the
right, when looking down on the top of the unit. There are corresponding numbers on
the cross brace label.
Inserting One or Both Drives
1. Press the indent on the top of the unit to open the door, and then remove the bracket
that holds the drives in.
2. When looking down on the top of the unit with the front panel towards you, If you are
inserting two drives, arrange them so that the connectors at the bottom face in. (The
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REPLACING A DRIVE
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green boards should face each other.) If inserting one drive, the green board faces the
middle of the unit.
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3. Gently slip a drive into the slot. Make sure the plastic tab is sticking up at the back of
the unit. Repeat with the other drive, if applicable.
Important: Do not attempt to use the device during the rebuild process.
Returning a WD Drive
Important: Do not disassemble the internal drive and attached assembly components.
Return the entire internal drive assembly intact to WD.
Return the faulty drive following the instructions provided in the WD Knowledge Base
Answer ID 8.
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For information about rebuilding the replacement drive, visit http://
support.wdc.com and search the knowledge base for Knowledge Base Answer ID
11007,
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Note:
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5. Reconnect the network and power cables to the device.
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4. Screw the bracket over the tops of the drives. Close the door and firmly push down
until it locks into place.
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Operation of this device is subject to the following two conditions:
1.
2.
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired
operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
FCC Requirements, Part 15
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause
interference with radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, you are encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.

Consult the retailer or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by WD could void the user’s authority to operate the
equipment.


ICES/NMB-003 Compliance
Cet appareil DE la classe B est conform à la norm NMB-003 dew Canada.
This device complies with Canadian ICES-003 Class B.
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of Information Technology
Equipment.
Approver pour els Etas-Units et el Canada. CAN/CSA-C22.2 No. 60950-1: Secret equipment DE technologie
de l'information.
This product is intended to be supplied by a listed limited power source, double insulated, or direct plug-in
power unit marked “Class 2.”
CE Compliance for Europe
Verified to comply with EN55022 for RF emission; EN-55024 for Generic Immunity, as applicable; and EN60950 for Safety.
GS Mark (Germany only)
Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of sound pressure from
this product is 70db(A) or less, per EN ISO 7779. Maschinenlärminformations-Verordnung 3. GPSGV: Der
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Federal Communications Commission (FCC) Class B Information
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Regulatory Compliance
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Regulatory Compliance
Warranty Information (All Regions Except Australia/New Zealand)
Warranty Information (Australia/New Zealand only)
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Regulatory and Warranty Information
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REGULATORY AND WARRANTY INFORMATION
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höchste Schalldruckpegel beträgt 70 db(A) oder weniger gemäß EN ISO 7779, falls nicht anders
gekennzeichnet oder spezifiziert.
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KC Notice (Republic of Korea only)
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Korean KCC certification ID: MSIP-REM-WDT-D8C
VCCI Statement
Environmental Compliance (China)
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Warranty Information (All Regions Except Australia/New Zealand)
Obtaining Service
WD values your business and always attempts to provide you the very best of service. If this Product requires
maintenance, either contact the dealer from whom you originally purchased the Product or visit our product
support Web site at http://support.wd.com for information on how to obtain service or a Return Material
Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number
and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been
issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping
container, prepaid and insured, to the address provided on your return paperwork. Your original box and
packaging materials should be kept for storing or shipping your WD product. To conclusively establish the
period of warranty, check the warranty expiration (serial number required) via http://support.wd.com. WD shall
have no liability for lost data regardless of the cause, recovery of lost data, or data contained in any Product
placed in its possession.
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from
defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited
MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE
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Class B Device Please note that this device has been approved for non-business purposes and may be used
in any environment, including residential areas.
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warranty depends on the country in which your Product was purchased. If the Product you purchased is a 2Bay or 4-Bay Product that is pre-populated with WD hard disk drives preinstalled, the term of your limited
warranty for such Product shall be 3 years in the North, South, and Central America region, 3 years in the
Europe, the Middle East, and Africa region, and 3 years in the Asia Pacific region, unless otherwise required
by law. If the Product you purchased is a 1-Bay Product that is prepopulated with a WD hard disk drive preinstalled or comes bare (i.e. it does not have any WD hard disk drives preinstalled by WD), the term of your
limited warranty for such Product shall be 2 years in the North, South, and Central America region, 2 years in
the Europe, the Middle East, and Africa region, and 2 years in the Asia Pacific region, unless otherwise
required by law. The term of your limited warranty period shall commence on the purchase date appearing on
your purchase receipt. WD may at its discretion make extended warranties available for purchase. WD shall
have no liability for any Product returned if WD determines that the Product was stolen from WD or that the
asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD
receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or
obliterating labels and opening or removing external enclosures, including the mounting frame, unless the
product is on the list of limited user-serviceable products and the specific alteration is within the scope of the
applicable instructions, as found at http://support.wd.com), accident or mishandling while in the possession of
someone other than WD. Subject to the limitations specified above, your sole and exclusive warranty shall be,
during the period of warranty specified above and at WD’s option, the repair or replacement of the Product
with an equivalent or better Product. The foregoing warranty of WD shall extend to repaired or replaced
Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of
shipment of a repaired or replaced Product, whichever is longer.
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and
Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred
approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of
Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the
purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does
not apply.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of
acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set
out in the Australian Consumer Law.
Warranty
WD warrants that the Product, in the course of its normal use, will for the period defined below be free from
defects in material and workmanship and will conform to WD’s specifications. If the Product you purchased is
a 2-Bay or 4-Bay Product that is prepopulated with WD hard disk drives preinstalled, the term of your limited
warranty for such Product shall be 3 years in the North, South, and Central America region, 3 years in the
Europe, the Middle East, and Africa region, and 3 years in the Asia Pacific region, unless otherwise required
by law. If the Product you purchased is a 1-Bay Product that is prepopulated with a WD hard disk drive preinstalled or comes bare (i.e. it does not have any WD hard disk drives preinstalled by WD), the term of your
limited warranty for such Product shall be 2 years in the North, South, and Central America region, 2 years in
the Europe, the Middle East, and Africa region, and 2 years in the Asia Pacific region, unless otherwise
required by law. The term of your warranty period shall commence on the purchase date appearing on your
purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to
be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will
not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD
return center where the Product was first shipped by WD. WD may at its discretion make extended warranties
available for purchase. WD shall have no liability for any Product returned if WD determines that the Product
was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with
WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the
asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD
receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or
obliterating labels and opening or removing external enclosures, including the mounting frame, unless the
product is on the list of limited user-serviceable products and the specific alteration is within the scope of the
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For consumers purchasing products in Australia and New Zealand, please refer to this
warranty information.
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Warranty Information (Australia/New Zealand only)
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The foregoing limited warranty is WD’s sole warranty and is applicable only to products sold as new. The
remedies provided herein are in lieu of a) any and all other remedies and warranties, whether expressed,
implied or statutory, including but not limited to, any implied warranty of merchantability or fitness for a
particular purpose, and b) any and all obligations and liabilities of WD for damages including, but not limited to
accidental, consequential, or special damages, or any financial loss, lost profits or expenses, or lost data
arising out of or in connection with the purchase, use, or performance of the Product, even if WD has been
advised of the possibility of such damages. In the United States, some states do not allow exclusion or
limitations of incidental or consequential damages, so the limitations above may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
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applicable instructions, as found at http://support.wd.com, accident or mishandling while in the possession of
someone other then WD.
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PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A)
EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT,
COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS. SUCH FAILURES CAN
RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU
SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA
HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS,
CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON
THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND
TECHNICAL SUPPORT FROM WD.
WD values your business and always attempts to provide you the very best of service. Should you encounter
any problem, please give us an opportunity to address it before returning this Product. Most technical support
questions can be answered through our knowledge base or email support service at http://support.wd.com. If
the answer is not available or, if you prefer, please contact WD at the applicable telephone number shown in
the front of this document.
If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the
Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit
our product support Web site at http://support.wd.com for information on how to obtain service or a Return
Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA
number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has
not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved
shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of
a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product
determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the
Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for
any expenses associated with a claim under this warranty. The benefits provided to you under this warranty
are in addition to other rights and remedies available to you under the Australian Competition and Consumer
Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration (serial number required) via
http://support.wd.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
Phone: 949-672-7000
Email: support@wd.com
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Obtaining Service
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This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the
original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is
longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.
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In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or
consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or
supply of equivalent or better Product.
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Appendix A: My Cloud EX2 Ultra Quick User Guide
Appendix B: Joomla!® Setup Guide
Appendix C: phpBB Setup Guide
Appendix D: Supported RAID Modes
Appendix E: RAID Migrations
Appendix F: Safe Mode Firmware Update Procedures
Once your device has completed the reboot, we recommend that you do a system
restore (“System Restore” on page 93).
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Appendices
Appendix A: My Cloud EX2 Ultra Quick User Guide
This guide is primarily for My Cloud EX2 Ultra users, rather than the administrator.
Logging into My Cloud EX2 Ultra
1. Enter the name of your My Cloud EX2 Ultra device (default name: MyCloudEX2Ultra)
in the browser’s address field:

http://<device name> (Windows) (Example: http://MyCloudEX2Ultra)

https://<device name>.local (Mac) (Example: https://MyCloudEX2Ultra.local)
2. Click Go.
3. On the My Cloud EX2 Ultra Login page, enter your User name and Password.
4. Click Login. The My Cloud EX2 Ultra dashboard displays.
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The Dashboard Home Page
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The My Cloud EX2 Ultra Home page has an information bar at the top right, a navigation
icon bar across the page, an instant overview of the status of the device’s main functions
and links for updating settings.
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Navigation Icons
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Information
Icons
Status and
Update panels
Navigation Icons
Icon
Name
Actions
Home
The dashboard displays an instant overview of the status of
the device’s main functions and links for updating settings.
Users
Create, change, and delete users and grant them full or
limited access to particular shares.
Shares
Create, change, and delete shares (folders) and grant
specific users full, limited, or no access to particular shares.
Cloud Access
Set up, change, and remove remote cloud access to
particular shares. Monitor remote access status.
Backups
Create backups to:
• A USB drive
• Another My Cloud EX2 Ultra or a My Cloud device on
your local network or on a remote network
• A Cloud backup site
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Name
Actions
Storage
Select the way your My Cloud EX2 Ultra device stores your
data.
Apps
Add or remove various apps that allow you to use your
device more productively.
Settings
Customize settings for:
• Language & Clock
• Network services
• Media sharing
• Firmware downloads
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Viewing the Home Page
The Home is your gateway to the My Cloud EX2 Ultra device. From this page you can
find:

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
The capacity of the device
Quick status and links to download information
Links to desktop and mobile apps
Built-in apps to make your device more productive
Capacity
The Capacity panel displays the amount of free storage left on your My Cloud EX2 Ultra
device.
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1. To see detailed information, click the arrow in the lower right to display the current
usage of the drive’s capacity:
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2. To return to the Home page, click Close.
Quick Status
The Quick Status area displays the total number of FTP, HTTP, and P2P downloads
performed.
Cloud Access Links
The Cloud Access Links allow you to access the software necessary to gain access to the
My Cloude EX2 device from your desktop and mobile apps.
Downloads and Apps Information
The Downloads and Applications area displays information on the number of downloads
and apps available on your device.

To access the page associated with each download and applications page, click
the plus sign
.
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Downloads
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HTTP (Hypertext Transfer Protocol)
FTP (File Transfer Protocol)
P2P (Peer-to-Peer)
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The Downloads page allows you to download files using the following methods:
1. In the left pane, click a download method.
2. To download files to your location, enter the information required for each download
method.
Apps
The Apps page provides access to the various apps available for your use on the
My Cloud EX2 Ultra device. Available apps vary depending on what your administrator
has implemented.
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Appendix B: Joomla!® Setup Guide
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Joomla! is an award-winning content management system (CMS) that allows you to build
Web sites and powerful online apps. For additional information on Joomla!, visit
http://www.joomla.org//
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Joomla! is one of the many apps available for use from your My Cloud EX2 Ultra device.
Provided in this section are the steps you’ll need to set up Joomla!.

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Requirements
Database (e.g., MySQL, FireBird, MS SQL server, Oracle, PostgreSQL, SQLite)
If you’re using phpMyAdmin as your SQL database, ensure that you’ve added the
phpMyAdmin app to you My WD Cloud EX2 Ultra.
Setting Up Joomla!
1. Add the Joomla! app to your My Cloud EX2 Ultra device (see “Adding an App” on
page 67 for information on adding an app to your device).
2. On the App screen, click Joomla! in the left pane.
3. In the Configuration URL field, click the configuration URL link. The Joomla!
Installation page displays.
4. Select a language from the scrolling window. This is the language that will be used
during Joomla! installation.
5. Click Next.
6. Review the Joomla! Pre-installation check to ensure that all items passed, and then
click Next.
7. Read the Joomla! license declaration, and then click Next.
8. Complete the Database Configuration screen with the following information, and then
click Next.

Database Type: Select MySQL if not already selected.

Host Name: Enter localhost.

Username: Enter your MySQL account user name.

- If you’re using the phpMyAdmin app, enter admin.
Password: Enter your MySQL password.
- If you’re using the phpMyAdmin app, enter admin.



Database Name: Enter a name for your database to be used for Joomla!.
Table Prefix: Enter a table prefix. The prefix should be three - four characters
long, contain only alphanumeric characters, and MUST end in an underscore.
Make sure that the prefix chosen is not used by other tables.
- You can also use the randomly generated table prefix pre-loaded into this field.
Old Database Process: Select one of the following options:
- Backup: Backs up the old database.
- Remove: Removes the old database
.
9. Keep the FTP Configuration screen default settings as they are and click Next.
10. Complete the Database Configuration screen with the following information:.

Site Name: Enter a name for your Joomla! site.
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Your Email: Enter the email address of the individual that will act as the
administrator for the Joomla! site.

Admin Username: Enter the user name you’ll use to log into your Joomla! site.

Admin Password: Enter the password you’ll use to log into your Joomla! site.

Confirm Admin Password: Reenter the password you entered in the Admin
Password field.
11. Click Install Sample Data.
12. Click Next.
13. Review the information on the screen, and then click Remove installation folder.
14. At the top of this page, click Site. Your Joomla! site has been created and installed
on your My Cloud EX2 Ultra device.

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Requirements

MySQL database
Setting Up phpBB
1. Add the phpBB app to your My Cloud EX2 Ultra device (see “Adding an App” on
page 67).
2. On the App screen, click phpBB in the left pane.
3. In the Configuration URL field, click the configuration URL link. The phpBB Installation
page displays.
4. Review the phpBB introduction, and then click the Install tab.
5. Review the Welcome to Installation information on your screen, and then click
Proceed to next step.
6. Review the Installation compatibility information, and then click Start Install.
7. On the Database configuration screen, enter the following information, and then click
Proceed to Next Step.

Database Type: Select MySQL if not already selected.
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phpBB is one of the many apps available for use from your My Cloud EX2 Ultra device.
Provided in this section are the steps you’ll need to set up phpBB.
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phpBB™ is a popular Internet forum package written in the PHP scripting language. You
can use phpBB to create your own customized forum that can be accessed and
commented on from any Internet connection.
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Appendix C: phpBB Setup Guide
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You can also use the randomly generated table prefix pre-loaded into this field.
8. Review the Database connection screen to ensure that it was performed successfully,
and then click Proceed to next step.
9. Complete the Administrator Configuration screen with the following information, and
then click Proceed to next step.

Default board language: Select the language for your bulletin board from the
drop-down menu.

Administrator username: Enter the user name you’ll use to log into your bulletin
board.

Administrator password: Enter the password you’ll use to log into your bulletin
board.

Confirm administrator password: Reenter the password you entered in the
Administrator password field.

Contact e-mail address: Enter the email address of the individual administering
the board.

Confirm contact e-mail: Reenter the email address you entered in the Contact email address field.
10. Review the Administrator details screen to ensure that the administrator
configuration was successfull, and then click Proceed to next step.
11. Review the screen, and then click Proceed to next step.
12. Review the information on the screen, and then click Proceed to next step.
Note: Keep the default settings on this screen for now. If you find that you need to
update this information in the future, you can do so on the Administration
Control Panel after phpBB is installed.
13. Review the information on the screen, and then click Proceed to next step.
14. Review the information on the screen. phpBB is now installed.
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Table Prefix: Enter a table prefix. The prefix must start with a letter and must only
contain letters, numbers and underscores. Make sure that the prefix chosen is not
used by other tables.
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- If you’re using the phpMyAdmin app, enter admin.
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- If you’re using the phpMyAdmin app, enter admin.
Database password: Enter your MySQL password.
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Database server hostname or DSN: Enter localhost.
Database server post: Leave this field blank.
Database name: Enter a name for your database to be used for phpBB.
Database username: Enter your MySQL account user name.
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APPENDICES
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Appendix D: Supported RAID Modes
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The chart below identifies those modes that are supported for RAID storage.
RAID 0
No
Yes
RAID 1
No
Yes
JBOD
Yes
Yes
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Supported RAID Modes
Appendix E: RAID Migrations
The chart below identifies the RAID migration path allowed on your My Cloud EX2 Ultra
device.
From
JBOD (1 disk)
To
RAID 1 (2 disks)
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Appendix F: Safe Mode Firmware Update Procedures
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If you see the following screen, use the steps outlined below to recover your device from
safe mode.
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Note: Before performing these steps, download My Cloud EX2 Ultra firmware
from the WD support website (http://support.wd.com) and save it to a
location to which you can browse from your computer. Make sure to unzip
the firmware file.
1. Log on to your router’s DHCP LAN/Device Client Table to obtain the IP address for
your device.
2. Type device IP address in a browser window. The Safe Mode UI appears.
3. Browse to the location where you saved the downloaded firmware.
4. Click Apply to load the firmware.
5. On the dialog box, click OK. The device reboots.
6. Once your reboot is completed, ensure that you clear your browser’s cache. Check
your browser’s help to determine the best way to clear the cache.
7. Once your device has completed the reboot, we recommend that you do a system
restore (“System Restore” on page 93).
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Appendix G: Technical Specifications
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High performance (100/1000) Gigabit Ethernet connection
Internal hard drives
2 WD Red 3.5-inch SATA hard drives
Supported protocols
CIFS/SMB, NFS, FTP, AFP
I/O ports
Data transfer rate
Gigabit Ethernet (RJ-45) port
USB 3.0 up to 5 Gb/s
*A USB 3.0 host and USB 3.0 certified cable are required to obtain USB 3.0 performance.
Compatibility
Note: Compatibility may vary
depending on user's hardware
configuration and operating
system.
Operating systems:
• Windows 10 (all versions)
• Windows 8 (all versions)
• Windows 7 (all versions)
• Windows Vista (all versions including 64-bit)
• Mac OS 10.11 El Capitan
• Mac OS 10.10 Mavericks
• Mac OS 10.9 Mountain Lion
• Mac OS 10.8 Lion
Browsers:
• Internal Explorer 10 and higher
• Safari 6.0 or higher on supported Windows and Mac
computers
• Firefox 30 or higher on supported Windows and Mac
computers
• Google Chrome 31 or higher on supported Windows and
Mac computers
Physical dimensions
Width
3.90 in (99.06 mm)
Length
6.10 in (154.94 mm)
Height
6.75 in (171.45 mm)
Power supply
AC input voltage
(AC adapter)
AC input frequency
DC output
Input voltage: 100V to 240V AC
Input frequency: 50 to 60 Hz
Output voltage: 12 VDC
Power supply:
36W for 4TB, 8TB, 12TB capacity
48W for 0TB, 16TB capacity and above
Temperature
Operating temperature: 5°C to 35°C (41°F to 95 °F)
Non-operating temperature: -20°C to 65°C (-4°F to 149 °F)
RoHs compliant
Yes
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Ethernet
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about
apps 97
backups 66
disk status 86
DLNA 108
internal backups 73
C
iSCSI 88
Capacity panel 55
media servers 101
changing 83
shares 44
changing the RAID mode 83
WD Media Players 107
China RoHS 138
WD My Cloud 25
cloud access settings 112
WD Photos 23
cloud backups
accessing
about 75
dashboard 51
Amazon S3 77
general settings 110
ElephantDrive 75
online support ii
Cloud Devices panel 59
personal cloud using media players 107 common tasks 65
personal cloud with iTunes 108
compliance
WD My Cloud Desktop 33
Europe 137
Accessories 5
regulatory 137
Active Directory settings 117
safety 137
adding
connecting
a single user 35
a USB drive 66
apps 98
a Virtualized Volume to a target 94
groups 42
WD My Cloud EX2 Ultra 11
media content to a folder 106
contacting WD Technical Support ii
multiple users 37
creating
Port Forwarding Services 124
a USB backup 67
AFP Services 121
a Virtualized Volume 92
alert details 62
an iSCSI target 88
alerts icons 62
internal backups 73
Amazon S3 77
multiple users 37
apps
new shares 46
about 97
remote backups 69
adding 98
customer support 63
deleting 100
other 64
managing 97
Customs Union 138
manually adding 99
D
updating 100
Dashboard
viewing 97
accessing for the first time 51
Apps Panel 61
end user 142
assigning
Home Page 53
a group to a user 40
launching 50
quotas to a group 44
navigation icons 54
quotas to users 40
deep
sleep 114
share access to groups 43
deleting
automatic support
an app 100
requesting 64
an iSCSI target 90
auto-rebuilding 86
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backup
Amazon S3 Cloud 77
backups 69
about 66
ElephantDrive 77
USB 66
Box contents 5
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Index
119
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editing
group settings 43
shares 47
USB backups 69
user settings 39
ElephantDrive
backing up to 77
enabling a backup 75
enabling 77
Amazon S3 77
an iSCSI target 90
cloud access for a user 21
DLNA 103
ElephantDrive backup 75
iSCSI iSNS Client 90
iTunes 105
end user guide 141
Energy Saver 114
deep sleep option 114
LED option 114
Power Recovery option 114
Power Schedule option 114
Web Access Timeout option 114
energy saver settings 114
Environmental compliance (China) 138
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internal backups 75
Port Forwarding Services 124
remote backups 73
USB backups 69
desktop icons 19
device
capacity 55
health 56
rebotting 127
status 55
Diagnostic Tests
running 126
diagnostics
system 56
Diagnostics Panel 56
disabling
an iSCSI target 90
DLNA 103
iTunes 105
Disk Status
about 86
dismissing a system alert 63
distributed file system settings 116
DLNA
about 108
disabling 103
enabling 103
rebuilding the database 105
rescanning the database 105
viewing media server information 104
DLNA devices 108
drive
replacement 133
driveless model
installing drives 9
Dynamic DNS 122
F
Faulty hard drive
identifying 133
replacing 134
Features 3
Firmware panel 57
firmware updates 57
FTP Access 121
G
general settings 109
accessing 110
Active Directory settings 117
cloud access 112
distributed file system settings 116
energy saver settings 114
language and clock settings 111
Local Master Browser 123
Mac backup option 115
Network Profile settings 118
Network Services settings 119
Network settings 118
Network Workgroup (Windows) 122
port forwarding 124
Recycle Bin settings 118
services settings 115
workgroup 123
Getting Started
with Online Setup Software 13
without Online Setup Software 19
group quota rules 40
groups 40
about 41
adding 42
assigning a user 40
assigning quotas to 44
assigning share access 43
editing settings 43
quota rules 40
removing 44
viewing 41
GS Mark 137
120
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LAN
configuration 118
requirements 6
language and clock settings 111
launching WD My Cloud Desktop 32
LED 114
description 12
Link Aggregation
AFP Service 121
Dynamic DNS 122
FTP Access 121
Jumbo Frames 120
Link Speed option 120
LLTD 121
NFS Service 121
SMB2 120
SNMP 122
SSH 122
WebDAV Service 121
Link Speed 120
LLTD 121
Local Master Browser 123
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setup guide 146
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ICES/NMB-003 compliance 137
icons
navigation (end user) 142
Important
use enclosed Ethernet cable provided
11
importing multiple users 39
initiating an internal backup 74
installing
mobile apps 26
WD My Cloud mobile app 26
WD Photos 23
installing drives 9
installing WD My Cloud Desktop
Mac 31
Windows 28
internal backups
about 73
creating 73
deleting 75
initiating 74
modifying 74
viewing 74
IPv4 Network Mode 119
IPv6 Network Mode 120
iSCSI
about 88
iSCSI iSNS Client
enabling 90
iSCSI roles 88
iSCSI target
creating 88
deleting 90
disabling 90
enabling 90
modifying 90
iTunes
accessing personal cloud with 108
disabling 105
enabling 105
overview 101, 103
refreshing 106
streaming media 108
KC Notice 138
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viewing information 87
How do I? 65
Jumbo Frames 120
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Mac
software folder 20
Mac backup 115
managing
alerts 62
apps 97
USB backups 66
users 34
manually adding an app 99
media
adding 106
media players
accessing WD My Cloud EX2 Ultra 107
accessing your personal cloud using
107
media types 102
other 107
WD 107
media servers
about 101
overview 101
settings 103
Media settings
121
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quota rules 40
quotas
assigning to a group 44
assigning users to 40
R
RAID 86
auto-rebuilding 86
supported modes 154
RAID Migrations 154
RAID mode 83
viewing 82
RAID Storage
about 82
rebooting the device 127
recording WD product information 2
recovering 72
recovering remote backups 72
Recycle Bin settings 118
refreshing iTunes 106
registration
online ii
regulatory compliance 137
remote 69
remote backups 69, 72
creating 69
deleting 73
viewing 72
remote cloud access
about 21
Remote Server
general settings 123
remote server 123
removing a group 44
removing users 41
replacing a drive 133
rescanning/rebuilding the DLNA Database
105
122
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Package contents 5
password
updating 39
phpBB Setup Guide 149
Port Forwarding 124
adding 124
deleting 124
modifying 124
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Online Learning Center
about 4
Online Setup Software
downloading and installing 13
overview
DLNA 101
iTunes 103
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navigation icons
end user 142
Network Activity panel 58
Network Profile settings 118
Network Services
IPv4 Network Mode 119
IPv6 Network Mode 120
Network Services settings 119
Network settings 118
Network Workgroup (Windows) 122
NFS Service 121
Power Recovery 114
Power Schedule 114
Precautions 6
Pre-installation requirements 6
product
obtaining service 138
product components 7
product registration ii
public folders
mapping 20
Public share
opening on Windows Vista/Windows
7,Windows 8 20
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about 125
media storage
about 103
Media streaming in iTunes 108
media types supported 102
iTunes 103
mobile app
WD My Cloud 25
mobile apps
installing 26
installing WD Photos 23
WD My Cloud EX2 Ultra 23
WD Photos 23
modifying
a Virtualized Volume 96
an iSCSI target 90
internal backups 74
port forwarding services 124
multiple users 37
creating 37
importing 39
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returning a drive 136
RoHS 138
Running a Diagnostic Test 126
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updates
making on the Home Page 55
updating apps 100
S
USB backups
safe mode
creating 67
recovering from 154
deleting 69
Safe Mode Firmware Update Procedures
editing 69
154
managing 66
Safety
viewing details 68
instructions 1
USB drive
Safety Compliance 137
connecting 66
services settings 115
User
settings
settings 34
general 109
viewing list of 34
setup guide
user 39
Joomla 146
user password
phpBB 149
updating 39
Share
user settings
accessing contents locally 48
editing 39
deleting 48
users
shares
about 34
about 44
adding a single 35
assigning group access 43
adding multiple 37
creating new 46
assigning a group to 40
editing 47
assigning quotas to 40
viewing a list of 44
creating multiple 37
single user
editing settings 39
adding 35
enabling cloud access 21
SMB2 120
group quota rules 40
SNMP 122
importing multiple 39
software version 57
removing 41
SSH 122
updating password 39
password 122
viewing 34
storage types
Users Panel 60
about 81
Using Mac OS X Leopard/Snow Leopard/
Streaming
Lion/Mountain Lion/Mavericks 20
media in iTunes 108
Utilities
videos, photos, and music 101
about 125
Supported RAID Modes 154
system activity 58
V
system alerts
viewing
dismissing 63
a list of shares 44
icons 62
alert details 62
System Configuration
apps 97
about 127
DLNA Information 104
System Diagnostics
groups 41
about 56, 126
hard disk information 87
system health 56
internal backups 74
system report 64
remote backups 72
sending to Customer Support 64
the RAID mode 82
System Restore
USB backup details 68
about 126
Virtualized Volume
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public share 20
workgroups 119, 123
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connecting to a target 94
creating 92
modifying 96
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WAN 6
Warning
changing RAID mode 83
deleting a share 48, 83
modifying the device 122
mounting a USB drive 66, 121
renaming the device 109
renaming the drive 109
warranty information
all regions except Australia/New Zealand 138
Australia/New Zealand 139
WD Media Players
about 107
WD My Cloud
about 25
accessing contents of shares locally 48
deleting a share 48
installing mobile app 26
WD My Cloud Desktop
about 27
accessing 33
launching 32
Mac installation 31
Windows installation 28
WD My Cloud EX2 Ultra
Dashboard (end user) 142
Home page (end user) 143
logging in (end user) 141
managing users 34
media server settings 103
mobile apps 23
quick user guide 141
system report 64
user settings 34
WD Photos
about 23
installing 23
WD service and support ii
WD Technical Support
contacting ii
WD’s Online Learning Center 13
Web Access Timeout 114
Web browser compatibility 6
WebDAV Service 121
Windows
mapping a public folder 20
Windows Vista/Windows 7/Windows 8
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Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD
for its use nor for any infringement of patents or other rights of third parties which may result from its use. No
license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to
change specifications at any time without notice.
Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks in the U.S. and
other countries; and WD My Cloud, WD Red, WD SmartWare, WD GreenPower, WD Photos, and WD TV Live are
trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other
companies.
© 2016 Western Digital Technologies, Inc. All rights reserved.
Western Digital
3355 Michelson Drive, Suite 100
Irvine, California 92612 U.S.A.
4779-705148-A01 Mar 2016
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