Hyosung 2700CE

Owner’s manual

Hyosung 2700CE

ATM Network service department

1-800-929-0228 www.atmnetwork.net

NH-2700

Date

March 2010

April 2010

May 2010

Revision Record

Page

All

All

Chapter 5, 6

Version

1.0

1.1

1.2

Description of Change

New Publication

Modifying manual name.

- NH-2700CE → NH-2700 (Front Load)

Updating chapter 5.

- Adding the descriptions and pictures for TCP/IP

(Diagnostics), Optional Function 2, In Service, Site Map,

Quick Replenish.

Updating chapter 6.

- Updating software quick installation guide and transaction screen flow.

NH-2700

Table of Contents

1. Introduction

1.1 About NH-2700 ···································································································1-2

1.2 Features ···············································································································1-2

1.3 What is in this Manual ·························································································1-3

2. Precautions for Safety

2.1 Overview ··············································································································2-2

2.2 Description of Precaution Symbols ···································································2-3

3. Hardware Specifications

3.1 Dimensions ··········································································································3-2

3.2 Component Locations ························································································3-3

3.3 LCD & Customer Keypad ····················································································3-5

3.4 Cash Dispenser Unit ····················································································3-6

3.5 Receipt Printer ·····································································································3-7

3.6 Magnetic Card Reader ·······················································································3-8

3.7 Main Control Board ·····························································································3-9

3.8 Operating Environment ····················································································3-10

4. Operating Instructions

4.1 Opening and Closing the Door ···········································································4-2

4.2 Replenishing the Cash Cassette ······································································4-11

4.3 Emptying the Reject Bin ···········································································4-13

4.4 How to Clear Jam ···········································································4-14

4.5 Loading the Receipt Paper ············································································4-21

4.6 How to clear a Receipt Jam ···························································4-24

5. Operator Functions

5.1 Basic System Operation ···················································································5-2

5.2 Supervisor Menu ··················································································5-18

5.3 Settlement ··················································································5-22

5.4 Journal ··················································································5-24

NH-2700

5.5 Report ··················································································5-27

5.6 Diagnostics ··················································································5-35

5.7 Customer Setup

5.8 System Setup

··················································································5-46

··················································································5-90

5.9 Host Setup ················································································5-107

5.10 Transaction Setup ················································································5-128

5.11 System Setup ················································································5-131

5.12 Host Setup ················································································5-132

5.13 Transaction Setup ················································································5-135

6. Appendix

A. Bill Conditions ············································································6-2

B. Receipt Paper Specifications ·············································································6-7

C. Magnetic Card Specifications ··········································································6-10

D. Electronic Lock ············································································6-11

E. Error Code Table ··········································································6-18

F. Installation Guide ···········································································6-52

G. Transaction Screen Flow ·········································································6-70

H. Supported USB Memory and HUB ····································································6-124

I. Advertisement & Receipt Header Image Update Guide ····································6-126

NH-2700 1. Introduction

Chapter 1. Introduction

11


1. Introduction

1.1 About the NH-2700

The NH-2700 is designed to meet the everyday demands of immediate cash needs for individuals with a compact size to fit in virtually any place. This Automated Teller Machine (ATM) is connected to a network processor to verify accounts and any other inquires through the insertion of a customer’s card.

The NH-2700 is easy to use, easy to service and is able to support customer’s needs.

1.2 Features

z

Dial Lock z

Electronic & Cencon lock Options z

10.2 inch wide TFT LCD z

1024

× 600 Resolution of Wide TFT LCD z

Modem & TCP/IP selectable z

1,000 new notes capacity z

2,000 /6,000 (3CSTx2,000) new notes cassette (optional) z

DIP type card reader z

EMV IC DIP optional z

Thermal line receipt printer z

Support electronic journal z

Support audio guidance z

Support ADA audio guidance z

UL Business-Hour Safety z

Front Access / Operation

12


1.3 What is in this manual

This NH-2700 Automated Teller Machine Manual contains all information needed for normal operational use.

This manual contains Unit Specifications, ATM Opening & Closing Procedures, Operator Functions,

Customer Transactions, Error Recovery and etc.

Some of the information in this manual may differ according to the network processor to be connected.

13

NH-2700 2. Precautions for Safety

Chapter 2. Precautions for Safety

21


2. Precautions for Safety

2.1 Overview

Common Precaution for Safety

Precautions outlined this manual provide information on safe and proper handling of the product. Non-compliance of the precautions may result in injury or damage to the product.

This precaution symbol with sample term tells you safety warnings during equipment handlings.

Please read the following instructions before operating equipment.

z Operate equipment in the order outlined in this manual. z Follow precautions indicated in this manual, as well as the equipment itself.

Failure to properly address these precautions may lead to injury or damage to the product. z Avoid operations not addressed in this manual. z If you cannot remedy system problems using the methods outlined in this manual, please refer to contact information listed in the manual. z Any change or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

22


2.2 Description of Precaution Symbols

Symbol Description

Electrical Shock

• Do not remove cover. Only a maintenance engineer is allowed to open the cover.

• Do not touch. You may receive electric shock.

• Make sure to turn off the power when servicing the equipment.

High Temperature

• Do not touch the equipment when it is running.

• The equipment can get extremely hot and may cause a burn.

• Make sure to close the cover before running the equipment.

Be Careful when Moving

• The equipment is heavy. Make sure at least 2 people to lift or move the equipment.

• Do not attempt to move the equipment alone. You may be injured by dropping the heavy equipment.

Fire Hazard

• Place the equipment in an area away from any combustible materials.

• The equipment may catch on fire from overheating or short circuit of the power supply unit.

Disassembly

• Do not disassemble or modify the equipment unless you are a certified engineer.

• Contact the service center for maintenance, adjustments and repairs.

• Improper disassembly may cause fire or electrical shock.

Fall down

• Do not place the equipment where the floor cannot sustain the weight of the equipment, or on slanted or unstable surface.

• Equipment may fall down and cause injury or damage.

23


Symbol Description

Unplug the Equipment

• Stop using the equipment immediately if it smokes, emits an unusual smell, makes abnormal sounds, or if liquids or other foreign materials enter the equipment.

• If the above-mentioned abnormalities occur, immediately turn off the power, unplug the equipment and contact the service center.

• If you ignore these symptoms, the equipment may catch on fire or cause electric shock.

[CAUTION!]

1. TO REDUCE THE RISK OF FIRE, USE ONLY No. 26 AWG OR LARGER

TELECOMMUNICATION LINE CORD

2. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSED

OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS

3. FOR PLUGGABLE EQUIPMENT, THE SOCKET-OUTLET SHALL BE INSTALLED NEAR THE

EQUIPMENT AN SHALL BE EASILY ACCESSIBLE

4. THE EQUIPMENT IS TO BE SECURED TO THE BUILDING STRUCTURE BEFORE

OPERATION

24

NH-2700 3. Hardware Specifications

Chapter 3. Hardware Specifications

3- 1


3. Hardware Specifications

3.1 Dimensions

NOTE: All the units in the dimension is mm and the unit in the parenthesis is inch.

Fig. 3.1 NH-2700 Dimension

3- 2


3.2 Component Locations

Front View

Customer Display

Receipt Printer Slot

Encrypted PIN Pad

4x2 NDC Function Key

(Default)

10.2” IR Touch (Option)

Dip Type Magnetic

Card Reader

Fig. 3.2 (a) Component Location (Front)

3- 3


Internal View

Receipt

Printer

Main Controller &

Customer Display

Magnetic

Card Reader

Power Supply

Cash Dispenser

Reject Bin

Cash Cassette

Vault Door

Fig. 3.2 (b) Component Location (Inside)

3- 4


3.3 LCD & Customer Keypad

Fig. 3.3 LCD & Customer Keypad

LCD

z z z z z

Screen Size : 10.2

″

Wide TFT LCD

Resolution : 1024

× 600 pixels

4 x 2 Function Keys (Default)

10.2” IR Touch (Option)

Keypad

z

10 Alphanumeric ,

3,4, ENTER, CLEAR, CANCEL, BLANK Keypads

3- 5


3.4 Cash Dispenser Unit

Cash Dispenser with 1 cassette

Cash Dispenser with 3 cassettes (Option)

Fig.3.4 Cash Dispenser

Basic Specification

z z z z z

Capacity of 1,000 new notes

40 notes/1 transaction

Capacity of 2,000/6,000(3CSTx2,000) new notes (optional)

Reject bin with capacity of 200 notes

Note by note reject

3- 6


3.5 Receipt Printer

Fig. 3.5 Receipt Printer


z z

Thermal line printing

Thermal Roll Paper z z

Black Mark Paper Support

See Appendix : RECEIPT PAPER SEPECIFICATIONS

3- 7


3.6 Magnetic Card Reader

Fig. 3.6 Magnetic Card Reader


z z

Dip type Card Reader

EMV IC DIP Option z z

ISO 1, 2 Read

See Appendix : MAGNETIC CARD SPECIFICATIONS

3- 8


3.7 Main Control Board

Fig. 3.7 Main Controller z z z


S5PC100 834 MHz (ARM Cortex-A8) CPU

SDRAM (256MB), Flash Memory (256 MB) z z

Operating system : Windows CE 6.0

Serial ports : 8 Ports

Communication : Modem & TCP/IP Selectable

3- 9


3.8 Operating Environment

z

Power Requirements

100W Free Voltage (90~264VAC)

Power Connections

The NH-2700 ATM must be connected to a dedicated power circuit. This circuit must consist of LINE,

NEUTRAL and GROUND leads connected directly to the power circuit breaker panel. This circuit cannot be shared with any other equipment.

Temperature z z

In storage

While operating

Humidity

: 14°F - 140°F (-10°C ~ 60°C, 15°C/H)

: 41°F - 104°F (5°C ~ 40°C, 10°C/H) z

In storage : 10% < RH < 90%, Non-Condensed

While operating : 25% < RH < 85%, Non-Condensed

3- 10

NH-2700 4. Operating Instructions

Chapter 4. Operating Instructions

4 - 1


4. Operating Instructions

4.1 Opening and Closing the Door

4.1.1 How to open the security door

1) Turn the security cover key clockwise to open the security cover.

2) Unlock the dial lock referring to “4.1.2 How to open the dial lock”.

3) Turn the security door handle counterclockwise, then pull the security door to open it.

4) Use the reverse order of above description to close the security cover and door.

4 - 2


4.1.2 How to open the dial lock

Make sure that this lock would be set 50-25-50 as factory default setting.

1) Turn to the counterclockwise for more than four times and set to “50.”

2) Turn to the clockwise and stop at “25” at the third times.

3) Turn to the counterclockwise and stop at “50” at the second times.

4) Turn to the clockwise until the dial does not move any more.

NOTE: The center scale mark is used to open the safe unit

5) The safe door will open when turning the handle to counterclockwise.

4 - 3


4.1.3 How to set the new password

For example, let's assume that you would like to set the following number (10-50-70)

1) Open the safe door as described in the above.

2) To close the mechanical lock, turn the handle to clockwise with the door opening

3) Turn to the counterclockwise for more than four times and set to “50” at left scale indicator as shown in the Fig.4.1.

4) Turn to the clockwise and stop at “25” at the third time as shown in the Fig.4.2.

5) Turn to the counterclockwise and stop at “50” at the second times as shown in the Fig.4.3.

Fig.4.1 Fig.4.2

NOTE: The left scale mark is used to change the password.

Fig.4.3

6) Push the change bar completely until it is held by the dial change home (Fig.4. 4) inside the safe door and turn to the clockwise by 90 degrees (Fig.4.5).

4 - 4


.

Fig.4.4 Fig.4.5

7) Turn to the counterclockwise more than four times and position at left scale indicator to “10”

(target number to change).

8) Turn to the clockwise for three times and position the scale to “50” (target number to change).

9) Turn to the counterclockwise for two times and position the scale to “70” (target number to change).

Fig.4.6 Fig.4.7

4 - 5


NOTE: Do not use number 25 – 35 as the last password number.

Fig.4.8

10) When password setting is completed, turn the change bar counterclockwise and remove it from the safe as shown in the Fig.4.9.

Fig.4.9 Fig.4.10

11) When password setting is completed, try to turn the dial more than a couple of times while the door is open to see if the door is opened or not. (Make sure to run the open/close test for at least two or three times.)

12) When all setting is completed, inform the password to the person in charge while paying attention to password disclosure or lost.

NOTE: Special attention must be paid and lost dial number cannot be restored.

4 - 6


4.1.4 Opening and Closing the Front Panel

1) Insert the Front Panel key and turn it clockwise.

2) Please pull the Front Panel outward.

3) Use the reverse order of above description to close the Front panel.

4 - 7


Option A : Electronic Lock

A.1 How to open the electronic lock

1) Enter the password for the electronic combination lock.

(Default setting value : 123456)

2) Turn the electronic lock to the 90 degree clockwise as shown in left picture

3) Then turn the handle clockwise and open the safe door.

A.2 How to close the electronic combination lock

1) Close the Safe Door and turn the handle counterclockwise. The Safe Door will be locked in 5~6 seconds automatically.

2) Turn the electronic lock to the 90 degree counterclockwise as shown in left picture.

3) Then the safe door will be closed.

A.3 How to set the new password

1) Enter 0-0-0-0-0-0, six (6) zeros, into the Electronic Lock keypad.

2) Enter in the old combination once.

3) Enter in the new combination twice. Combinations must be six digits in length.

NOTE: The Electronic Lock will signal three (3) times if the new combination is invalid and the old combination has been retained

4 - 8


Option B. Cencon Lock

1) Insert the key into the lock and turn it clockwise to open the front bezel.

2) Turn the Dial left (CCW) until the letters "EC”

(Enter Combination) appear on the LCD

3) Enter the factory combination of 50-25-50 by sequentially pressing those six buttons. The

LCD will display these number as they are entered.

4 - 9


4) When the combination has been correctly entered, the LCD will read :OPr” meaning

“Open right.”

5) Turn the Dial right (CW) until it stops. The lock’s bolt is now retracted and the lock is open.

6) Turn the handle left (CCW) and open the door.

7) Turning the dial left (CCW) will extend the lock’s bolt to close the door.

☞ Please try several times until you are comfortable with the operation of the lock.

NOTE: Regarding how to change the password in this lock, refer to Chapter 6.

4 - 10


4.2 Replenishing the Cash Cassette

1

) Open the Security Cover and Door.

(Please see 4.1. Opening and Closing the

Door.)

2) With one hand holding the cash cassette handle and the other hand supporting the cash cassette from the bottom, pull it out carefully.

3) Place the cash cassette on a flat level platform and turn the cassette key clockwise to unlock the cassette cover. Then lift the cassette cover.

4) Pull the cash plate back until it is locked against the cash plate latch. And then, replenish the cash cassette. (Refer to note below.)

4 - 11


NOTE:

1. Fan the notes so that the notes do not stick together.

2. Remove all notes with holes or notes that are torn.

3. Unfold the folded notes.

4. Place the notes correctly. Refer to below figure.

5

) After replenishing the cash cassette, release the cash plate from the cash plate latch and allow it gradually to take up its position behind the notes.

6) After closing the cassette cover, turn the key counterclockwise

7) With one hand holding the cash cassette handle and the other hand supporting the cash cassette from the bottom, place the cash cassette carefully on the set guide of the Cash

Dispensing Unit and push it in until it is locked in place.

8) And then close the security door.

4 - 12


4.3 Emptying the Reject Bin

1) Open the reject bin cover.

2) Remove the notes in the reject bin and close the reject bin cover.

[PRECAUTION!]

Don’t recycle any bill in reject box into cassette.

Doing so will cause not only the same reject problem, but other unexpected problems such as

note jams on cash dispenser

4 - 13


4.4 How to Clear Jam

1) Turn power off first.

Pull the rail on the bottom of the cash dispenser outward.

2) Move the belt in order to move jammed note into a well removed position

3) Take out the jammed note carefully.

[WARNING!]

If the belt is detached from the Roller, the lifespan of the belt can be dramatically reduced which can result in breakage.

Therefore, it is extremely important to check if the belt is positioned correctly after removing the jammed bills.

4 - 14


Option A. Cash Dispenser with 3 Cassettes

A.1 Replenishing the Cash Cassette

1) With one hand holding the cassette handle and the other hand supporting the cash cassette from bottom, pull it up and out carefully.

2) Place the cash cassette on a flat level platform and turn the cassette key clockwise to unlock the cassette cover. Then lift the cassette cover.

3) Pull the cash plate back until it is locked against the cash plate latch.

[PRECAUTION!]

Be careful not to hurt your hands when the black push-plate fails to get locked and suddenly recovers its positions

4 - 15


4) Replenish the cassette (Take note as below)

[PRECAUTION!]

Don’t replenish more cash than recommended capacity. It means that it should be replenished less than 2,000 bills per cassette for new bills. Make sure that Cash Low

Bracket in cassette will not be extruded outside cassette after replenishing cash.

5) Unlock the cash plate by pulling it again and move it smoothly.

NOTE:

1. Fan the notes so that the notes are not sticking together.

2. Remove all notes with holes or notes that are torn.

3. Unfold the folded notes.

4. Place the notes correctly.

4 - 16


6) Close the cassette cover and turn the cassette key counterclockwise until it is locked.

Remove the key when it is locked.

7) With one hand holding the cassette handle and the other hand supporting the cassette from the bottom, place the cassette carefully on the set guide of the CDU and push it in until it is locked in place.

4 - 17


A.2

Emptying the Reject Bin

1) Insert the reject box key, turn it clockwise.

2) Open the lid of reject box.

3) Take bills from the reject box and close the box with key.

[PRECAUTION!]

Don’t recycle any bill in reject box into cassette. Doing so will cause not only the same reject problem, but other unexpected problems such as note jams on cash

dispenser

4 - 18


A.3 How to Clear Notes Jam

1) Turn power off first and pull the rail of CDU outward while pressing the green button on the

CDU.

2) Turn the pulley located in left upper in order to move jammed note into a well removed position.

3) Take out the jammed note carefully.

[WARNING!]



4 - 19


4) Remove the cash cassettes to check whether there is any jammed note inside of CDU body.

If so, remove the jammed note from it.

[WARNING!]



4 - 20


4.5 Loading the Receipt Paper

1) Open the Front Panel with key and pull this outward completely with hands. (Please see the

Chapter 4.1.2)

2) Prepare the new paper roll. Please see the NOTE described below

3) Remove the roll guide by carefully pulling it off.

Roll Guide

NOTE:

1.

Make sure the roll is in its proper roll form. (A deformed roll may cause jamming problems)

2.

When replacing the new roll, make sure the end of the roll paper has a clean cut. (See the below figure.)

4 - 21


Lower Guide

Roll Guide

Upper Guide

4) Add the receipt paper into the rod and then insert the roll guide tightly again to fix it.

5) The shiny side of the paper should be faced up to be printed properly and the metallic tension guide should be surrounded with paper to reduce the tension during feeding.

6) Insert the leading edge of paper between lower guide and upper guide of the receipt printer slowly. When the machine is initialized, the paper is going to start feeding.

7) If the paper does not feed at all during initializing, make sure that paper has a CLEAN

CUT at the end and the Thermal Print Head

(TPH) is closed as shown in left picture.

8) When finished loading paper, close the Front

Panel and remove the key.

4 - 22


NOTE: THE BASIC MECHANISM OF RECEIPT PRINTER

4 - 23


4.6 How to Clear a Receipt Jam

1) Open the Front Panel with key and pull this outward completely with hands.

To remove a jammed paper inside transport path, press down the green button to release the lower roller assembly.

2) To take out a jammed paper in front of transport path, lift up the transparent window guide and remove the jamming receipt carefully.

3) After finishing clearing the receipt, load the receipt paper properly. Make sure that the

Thermal Print Head (TPH) is closed. When finished loading paper, close the Front Panel and remove the key.

4 - 24

NH-2700 5. Operator Function

Chapter 5. Operator Function

5- 1


5.1 BASIC SYSTEM OPERATION

5.1.1 PASSWORD FOR ENTERING SUPERVISOR MODE

F1

F3

F5

F7

- Location of Function Key on ATM –

F2

F4

F6

F8

- Main Screen on SPL of Rear Type Machine –

To enter Supervisor mode press the

ENTER, CLEAR, CANCEL, 1, 2 and 3 keys in order.

(In case of

Rear Type Machine, press the IN SUPERVISOR button)

The default password is “555555”(6 digits). The default password is changeable in Supervisor mode.

5- 2


If the correct password is entered, the OPERATOR FUCNTION menu will be displayed.

Pressing

CLEAR key erases the entered number and pressing CANCEL key goes to in-service-mode.

Depending on authority, there are three kinds of default password like below table.

OPERATOR

SERVICE

MASTER

111111 (6 digits)

222222 (6 digits)

555555 (6 digits)

Please make sure that default password should be changed to different password for your security as soon as this machine is installed at field site.

5- 3


▪Authorities for each Mode

No

1

2

3

Main Sub1

ADD CASH

Working Management Function

Sub2

1ST CST

2ND CST

3RD CST

4TH CST

Sub3

-

-

-

-

Sub4

-

-

-

-

SETTLEMENT

DAY TOTAL

TRIAL DAY TOTAL

CASSETTE TOTAL

TRIAL CASSETTE

TOTAL

CLEAR JOURNAL

CLEAR TRANS.

SEQUENCE NO.

-

-

-

-

-

-

-

-

-

-

-

-

JOURNAL

VIEW JOURNAL

PREV - -

NEXT - -

PREV 50 - -

NEXT 50

MOVE START

-

-

-

-

PRINT JOURNAL

LAST X PRINT

REPORT ERROR

CODE

MOVE LAST

PRINT THIS

SEARCH

JOURNAL

-

-

-

-

-

- -

-

- - -

PREV - -

NEXT - -

PREV 10

NEXT 10

MOVE FIRST

-

-

-

-

-

-

Sub5

CE

Authority

M S O

O

O

O

O

O

O

O

O

O

O

O

O

- O

O O O

O O O

O O O

O

O

O

O O O

O O O

O O O

O O O

O O O

O O O

O O O

O

O

O

O

O

O

O

O

O

O

O

O

O O O

O O O

O O O

O O O

O O O

O O O

5- 4


No

4

5

Main Sub1


Sub2

MOVE LAST

PRINT THIS

SEARCH

ERROR CODE

-

-

Sub3

-

-

Sub4

-

-

Sub5

-

-

CE

Authority

M S O

O

O

O

O

-

O

O

O

SW VERSION

PRINT ALL SETUP

ERROR

SUMMARY

-

-

-

-

-

-

O

O

O

O

O

O

- O

- O

- O

- O

- O

- O

- - - X

REJECT

ANALYSIS

INITIALIZE -

RECEIPT

PRINTER

CASH DISPENSER - - - - O O X

DIAGNOSTICS

CUSTOMER

SETUP

MODEM

(DIAL UP)

TCP/IP

(TCP/IP)

CARD SCAN

O O X

-

SENSOR

-

CDU SENSOR

SPR SENSOR

ALL FLICKER

-

-

-

-

-

-

-

-

O O X

O O X

O O X

O O X

AUXILIARY UNIT

FLICKER

EPP FLICKER

CDU FLICKER

SPR FLICKER

-

-

-

-

-

-

O O X

O O X

O O X

MCU FLICKER - - O O X

AGING - - - O O X

CHANGE

MESSAGE

WELCOM

MESSAGE

- O

5- 5


No

Main Sub1

BIN LIST

OPTIONAL

FUNCTION1

OPTIONAL

FUNCTION2


Sub2

RECEIPT HEADER

RECEIPT TAIL

RECEIPT

ADDRESS &

PHONE

NUMBER

EXTENDED BIN

LIST

Sub3

-

-

Sub4

-

-

Sub5

-

-

CE

Authority

M S O

O

O

O

O

-

O

O

O

PREV - - X

NEXT - - X

- X

- X

DELETE - - - X

- - - O O X DELETE ALL

MOD 10 CHECK EN/DISABLE - - O O X

EN/DISABLE - - O X

BALANCE AT

START

CONTINUE

EN/DISABLE

- - X

ACCOUNTS

SELECT RECEIPT

PRE-DIALING

(DIAL UP)

CREDIT CARD

EN/DISABLE

EN/DIABLE

- - X

- - O O X

EN/DISABLE - - O X

AFTER CARD - - O O X

AFTER PIN

AFTER ACCOUNT

CERTIFICATION

-

-

-

-

O

O

O

O

X

X

- - X

EN/DISABLE - - O X

CHECK CASHING

MESSAGE TYPE - - O O X

PIN OPTION

EN/DISABLE

- - X

DEVICE

OPTION

RECEIPT PAPER

LOW SENEOR

CST SOUND

- -

- - O O

X

X

5- 6


No

Main Sub1


Sub2 Sub3

EPP FLICKER ON

Sub4

-

Sub5

-

CE

Authority

M S O

O O X

EN/DISABLE O O X

SERVICES

CHANGE

BACKGROUND

SCREEN 1

SCREEN 2

SCREEN 3

SCREEN 4

SCREEN 5

SCREEN 6

EN/DISABLE O O X

PREVIEW O O X

EN/DISABLE O O X

PREVIEW O O X

EN/DISABLE O O X

PREVIEW O O X

EN/DISABLE O O X

PREVIEW O O X

EN/DISABLE O O X

PREVIEW O O X

EN/DISABLE O O X

PREVIEW O O X

WEATHER

SERVICE

NOTICE

SERVICE

O

O

O

O

X

X

EN/DISABLE -

SURCHARGE

OWNER

- - O

-

X

X

AMOUNT - - - X

EN/DISABLE - - O X

SURCHARGE

MODE

SURCHARGE

PERCENT

PERCENTAGE -

WARNING

- O X

- - X

MANNER

LOCATION - - O X

ADVERTISEMENT COUPON COUPON TYPE

COUPON

SETTING

-

BASIC

COUPON

- O

COUPON1 O

O

O

X

X

COUPON2 O O X

COUPON3 O O X

5- 7


No

Main Sub1


Sub2

WELCOME

ADVERTISEMENT

Sub3 Sub4 Sub5

CE

Authority

M S O

COUPON4 O O X

COUPON5 O O X

COUPON6 O O X

CUT

O O X

OPTION

COUPON1 O O X

ENHANCED

COUPON

COUPON2 O O X

COUPON3 O O X

COUPON4 O O X

COUPON5 O O X

COUPON6 O O X

TIMER X

EN/DISABLE O O X

SCREEN 1

PREVIEW O X

EN/DISABLE O O X

SCREEN 2

PREVIEW O X

EN/DISABLE O O X

SCREEN 3

PREVIEW O X

EN/DISABLE O O X

SCREEN 4

PREVIEW O X

EN/DISABLE O O X

SCREEN 5

PREVIEW O X

EN/DISABLE O O X

SCREEN 6

PREVIEW O X

TRANSACTION

ADVERTISEMENT

TIMER X

SCREEN 1 EN/DISABLE O O X

SCREEN 2

SCREEN 3

EN/DISABLE

EN/DISABLE

O

O

O

O

X

X

SCREEN 4

SCREEN 5

SCREEN 6

EN/DISABLE

EN/DISABLE

EN/DISABLE

O O X

O O X

O O X

5- 8


No

Main

6

SYSTEM

SETUP

Sub1

STANDARD3

OPTION

SELECT

PROCESSOR

DATE & TIME


CE

Authority

M S O Sub2

STATUS

MONITORING

EN/DISABLE

COMMUNICATION

HEADER

Sub3 Sub4 Sub5

O

O

X

X

COMMUNICATION

ID

CRC EN/DISABLE

- X

COMMUNICATION

EOT/ENQ OPTION

- - - O X X

O X

O X

GENERAL - - X X

- - O X X EOT OPTIONAL

NO EOT

REQUIRED

O X

MESSAGE

FORMAT

TCP/IP TYPE

NO ENQ

REQUIRED

STANDARD 1

STANDARD 2

STANDARD 3

-

-

-

-

-

-

O X X

O X X

O X X

O X

VISA FRAMED - - O X X

STANDARD - - X

ACK

CONTROLLED

SSL EN/DISABLE - -

O

O

X

X X

REVERSAL

RETRY COUNT

- X

- O

MONTH - - - O

- O

- O

5- 9


No

Main Sub1


Sub2 Sub3 Sub4 Sub5

CE

Authority

M S O

MINUTE - - - O

- O

SPEAKER

VOLUME

TERMINAL IP

(TCP/IP)

LANGUAGE

EN/DISABLE

CHANGE

PASSWORD

MODEM

PARAMETERS

(DIAL UP)

DEVICE SETUP

FRENCH

EN/DISABLE

OPERATOR

PASSWORD

SERVICE

PASSWORD

MASTER

PASSWORD

HOST

INITIAL STRING

RMS

INITIAL STRING

MODEM TEST

CDU SETUP

- O

- O O X IP ADDRESS -

SUBNET MASK - - - O O X

GATEWAY - - - X

- X

DHCP

EN/DISABLE

DEFAULT

LANGUAGE

ENGLISH

EN/DISABLE

SPANISH

EN/DISABLE

-

-

-

-

X

O

O

O

-

COUNTRY -

CDU TYPE

-

-

-

-

-

-

-

-

-

-

-

O O

O

O

O

X

X

X

X

X

X

O O X

5- 10


No

Main

7

HOST SETUP

Sub1

SYSTEM

CONTROL

KEY

MANAGEMENT


Sub2

CE

Authority

M S O Sub3

CASSETTE

VOLUME

Sub4 Sub5

- - X

EXECUTE - - O X

SOFTWARE

UPDATE

- O

REBOOT - - - O

BACKUP ALL

JOURNAL TO USB

- O

BACKUP

JOURNAL BY

DATE TO USB

FROM - - O

- O

SEARCH - - O O

BACKUP LOG TO

USB

- O

-

-

-

-

-

-

O X X

O X X

O X X

CLEAR NVRAM

KEY MODE

KEY INDEX

CHECK KEY

EDIT KEY

CLEAR ALL

CLEAR SETTING

CLEAR JOURNAL

CLEAR TRANS

SEQUENCE

NUMBER

CLEAR LOG

-

-

-

MASTER KEY

PART A

MASTER KEY

PART B

UNIQUE KEY

PART A

UNIQUE KEY

PART B

- -

-

-

-

-

-

-

-

-

O

O

O

O

X

X

X

X

- -

- -

- -

- -

X

X

X

X

X

X

X

X

X

5- 11


No

Main Sub1


Sub2 Sub3

MAC KEY PART A

MAC KEY PART A

TELEPHONE

NUMBER

(DIAL UP)

URL EN/DISABLE

HOST ADDRESS

HOST ADDRESS 1

PORT NUMBER 1

(TCP/IP)

HOST ADDRESS 2

PORT NUMBER 2

TERMINAL ID

HEALTH CHECK

MESSAGE

SERIAL NUMBER

HOST PHONE 1

HOST PHONE 2

-

SEND INTERVAL

-

-

-

-

-

-

-

-

-

EN/DISABLE -

-

Sub4

-

-

-

-

-

-

-

-

-

-

-

Sub5

-

-

-

-

-

O

O X X

O X X

O

X

X

X

X

O X X

O X X

- -

-

-

-

-

-

-

-

-

CE

Authority

M S O

O

O

O

O

X

X

X

X

X

X

X

X

O X X

O X

O O X

REMOTE

MONITOR

EN/DISABLE - - O X

RMS EN/DISABLE

RMS RING COUNT

(DIAL UP)

ATM LISTENING

- - X

PORT

(TCP/IP)

- - X

RMS Status Send

En/Disable

EN/DISABLE- -

URL En/Disable

(TCP/IP)

PHONE NUMBER1

(DIAL UP)

- O

- -

- -

X

X

X

PHONE NUMBER2

(DIAL UP)

- - X

INTERVAL - - O X

RMS ADDRESS

(TCP/IP)

- - X

5- 12


No

Main


CE

Authority

M S O Sub1 Sub2 Sub3

RMS LISTENING

PORT

(TCP/IP)

Sub4 Sub5

- - X

ROUTING ID

AUTO DAY TOTAL

RMS PASSWORD -

- -

EN/DISABLE -

TOTAL TYPE -

-

-

-

-

-

-

O

O

- -

O

O

X

O

O

X

X

O

O

- O

MINUTE - - - O

DISPENSE LIMIT -

LB 0

-

-

-

-

-

-

O O X

O O X

FAST CASH

LB 1

LB 2

RB 0

RB 1

RB 2

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

O O X

O O X

O O X

O O X

O O X

8

TRANSACTION

SETUP

LOW CURRENCY

CHECK

EN/DISABLE

9

10

11

IN SERVICE

SITE MAP

QUICK

REPLENISH

DENOMINATION

-

-

1ST CASSETTE

2ND CASSETTE

3RD CASSETTE

4TH CASSETTE

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

O X X

O X X

O X X

O X X

O O O

O X X

12

QUICK

CONFIGURATION

5- 13


5.1.2 When an Error Occurs

When you try to enter Supervisor Mode or go into

IN SERVICE MODE from supervisor menu, the screen below will be displayed if there is any ERROR.

Press

DEVICE INITIALIZE button, if the error is caused by a device so it can be cleared by initializing.

Press

OPERATOR FUNCTION button, if you have to set up any information to clear the error. And set up the information which is missed.

NOTE: If the machine goes out of service, the error code will not always appear on the screen. If you do not see an error code, enter operator function and go to reports. Look in the error summary for error codes.

5- 14


5.1.3 How to Use KeyPad (Function Key Type)

This section explains the basic operation of the KeyPad.

[Default KeyPad Character Table Screen]

F1

ALPHA

TABLE

F3

UPPER

LOWER

-

+

-

=

0 1 2 3 4 5 6 7 8 9

0 1 2 3 4 5 6 7 8 9

)

[

]

{

}

<

>

,

.

!

$

‘

“

%

*

:

;

?

/

Space

Q

Z

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

R

S

T

U

V

W

X

Y

+

-

=

Space q z a b c d e f g h i j k l m n o p r s t u v w x y

The character on the current cursor position on the screen wil be selected

5- 15


How to Enter the Character

A. The Keypad Character Table will appear on the bottom of the screen in all keypad input screens.

B. F1 key gives the option for ALPHA or NUMBER, Table mode. Default is NUMBER.

C. F3 key gives the option for Upper or Lowercase characters. It is valid only in the ALPHA mode.

Default is Uppercase.

D. The input of characters is limited to the space provided.

E. Key can be changed whenever you press it to choose proper character. For example, when key “1” is pressed once it is “SPACE”, pressed twice it is “Q”, pressed third time it is “Z” in case of the Alpha mode. When the desired character is selected, press ENTER.

F. ◀,▶ keys move the cursor position in the ALPHA or NUMBER mode. In the TABLE mode ◀,▶ keys are used to select the character.

G.

F2 key is used to clear the whole screen and returns the cursor to its initial position.

H.

F4 key and CLEAR key in pinpad are used to clear the current line.

I.

F5 key is used to save the current changes.

J.

F6 key and CANCEL key in pinpad are used to exit. (If you didn’t press F5 key after changing, the changes will be ignored.)

K.

F7 key is used to move the cursor position UP.

L.

F8 key is used to move the cursor position DOWN.

5- 16


5.1.4 How to Use KeyPad (Touch Screen Type)

You can use this KeyPad in same way as a computer keyboard.

ABC..

CAPS

123

+|/

[Default KeyPad Character Table Screen]

Q W E R T Y U I O P

A S D F G H J K L

Z X C V B N M

q w e r t y u i o p a s d f g h j k l z x c v b n m

1 2 3 4 5 6 7 8 9 0

~ ! @ # $ % ^ & *

+ - : ; < > ?

1 2 3 4 5 6 7 8 9 0

( ) { } [ ] _ = “

‘ , . / | \ ￡

5- 17


5.2 SUPERVISOR MENU

The following screen below is the main screen of Supervisor mode.

Supervisor mode in this machine is largely composed of ATM Status and Function

.

A. ATM Status

1) Machine Kind and Country Code

2) Program version

3) Serial Number

4) Line Type (Dial-up, TCP/IP)

5) Message Format

6) Terminal ID

7) The Media Status of 1st Cassette

8) The Media Status of 2nd Cassette

9) The Media Status of 3rd Cassette

10) The Media Status of 4th Cassette

11) 1st Cassette : Remaining notes(Denomination)

e.g) if 1000 notes of $20, 1000($20)

12) 2nd Cassette : Remaining notes(Denomination)

13) 3rd Cassette : Remaining notes(Denomination)

14) 4th Cassette : Remaining notes(Denomination)

15) Reject Box Status(Rejected Count)

16) Error Code

17) The Status of Card

18) The Status of Pinpad

19) The Status of Cash Dispenser

20) The Status of Receipt Printer

21) Current Date and Time

22) Last Transaction Time

23) Operator User

5- 18


B. Functions

1) IN SERVICE

2) SITE MAP

3) QUICK REPLENISH

4) QUICK CONFIGURATION

F1) SETTLEMENT

F2) CUSTOMER SETUP

F3) JOURNAL

F4) SYSTEM SETUP

F5) REPORT

F6) HOST SETUP

F7) DIAGNOSTICS

F8) TRANSACTION SETUP

In order to move to the in-service mode, press the

1 or CANCEL key in pinpad

.

In order to reset terminal error, press the

CLEAR key in pinpad.

[Function Key Type] [Touch Type]

5- 19


C. Field Values

MACHINE KIND

PROGRAM VERSION

LINE TYPE

MESSAGE FORMAT

TERMINAL ID

ERROR CODE

CST1(Remaining Notes)




CST1(Media Status)

CST2(Media Status)

NH-2700/NH-2700 L/NH-2700 T

USA, Canada, Mexico, Australia, New

Zealand

V06.00.03

TCP/IP

DIAL-UP

STANDARD1

STANDARD2

STANDARD3

EPS

NH2700

[00000(00)]

STATUS

BILLS COUNT - 1047($10)

N/A


N/A


N/A

N/A

MISSING

NORMAL

LOW

EMPTY

FULL

MISSING

NORMAL

LOW

EMPTY

FULL

Not Available

5- 20


CST3(Media Status) MISSING

NORMAL

LOW

EMPTY

FULL

N/A CST4(Media Status)

REJECT

Card

REJECT COUNT(CDU) – (0)

OK

ERROR

Pinpad OK

ERROR

Cash Dispenser OK

ERROR

Receipt Printer OK

ERRPR

5- 21


5.3 SETTLEMENT

This menu contains

ADD CASH, DAY TOTAL, TRIAL DAY TOTAL, CASSETTE TOTAL and TRIAL

CASSETTE TOTAL. Please press each button on this menu to go to next screen or to operate the related function. To go back to the previous screen, press the

CANCEL key in pinpad

.

1)

ADD CASH : Go to the next screen

2)

DAY TOTAL : Do settlement with host. After settlement, clear transaction information.

3)

TRIAL DAY TOTAL : Just do settlement with host. (Not clear transaction info.)

4)

CASSETTE TOTAL : Show note count and then clear note count.

5)

TRIAL CASSETTE TOTAL : Just show note count. (Not clear note count.)

5- 22


5.3.1 ADD CASH

By pressing button on this menu, you can select cassette to add note count. (Cassette numbers are designated from top to bottom). Input the note count you want to add and press the

ENTER key in the pinpad. If you completed the all cassettes, you have to press

APPLY button to effect the value changes.

NOTE: The total note count you enter must not exceed the maximum note count.

(Max. note count : 2,000/CST)

5- 23


5.4 JOURNAL

This

JOURNAL menu contains CLEAR JOURNAL, CLEAR TRANS. SEQUENCE NO., VIEW

JOURNAL, PRINT JOURNAL, and PRINT LAST X sub menu.

1)

CLEAR JOURNAL : The CLEAR JOURNAL function is used to delete all journal data

2)

CLEAR TRANS. SEQUENCE NO : This function will reset the journal sequence number to

<0000>. This may be useful if you switch processing or switch Terminal ID numbers and want to keep new records.

3)

PRINT JOURNAL: The PRINT JOURNAL function is used to print out all the journals which have not been printed from the last printed journal. If you want to stop printing, you may stop it by pressing

CANCEL key.

4)

VIEW JOURNAL : Go to the next screen

5)

PRINT LAST X : Go to the next screen

5- 24


5.4.1 VIEW JOURNAL

You can see the various kinds of journal data by using each field and button. The VIEW function is used to display the Journal data on the customer screen. The Journal record will be displayed on the screen.

Use

PREV or NEXT button to show just one data before or after, and PREV 50 or NEXT 50 button are for data before 50 or after 50 EA. If you use

MOVE FIRST or MOVE LAST button, you can see first or last journal. Besides, you can check up journal data you would try to search by using

SEARCH

JOURNAL button and just print out the current journal by pressing PRINT THIS button.

5- 25


5.4.1.1 SEARCH JOURNAL

You can search a specific journal with a journal index and see it if the index is valid.

5.4.2 PRINT LAST X

The

PRINT LAST X function is used to print out recent journal data. If you want to print recent journal data, enter the count of data you want on JOURNAL main screen and then press

ENTER key. Then the data you request is printed.

If you want to stop printing, you may stop by pressing

CANCEL key.

5- 26


5.5 REPORT

This report menu consists of 5 sub-menus.

ERROR CODE, ERROR SUMMARY, SW VERSION,

PRINT ALL SETUP and REJECT ANALYSIS. You can print out all information regarding each device as well as system value set up. If you want to go back the previous screen, press the

CANCEL key

.

5- 27


5.5.1 ERROR CODE

ERROR CODE offers detailed descriptions of error codes and way to deal with the errors on a working

ATM machine.

PREV/NEXT buttons are to navigate previous and next error codes one by one and PREV 10/NEXT

10 are to do by 10 EA.. MOVE FIRST/MOVE LAST buttons are to go to the first error code and the last one.

PRINT THIS button is for printing information about the error code displaying in the screen.

SEARCH ERROR CODE button is to search for a specific error code immediately.

5- 28


5.5.1.1 SEARCH ERROR CODE

You can search a specific error code if that exists. In order to use the function, please input the specific error code in the field and select

OK button. If there is no result in database, “INVALID

ERROR CODE” displays.


5- 29


5.5.2 SW VERSION

This menu shows each software version. Each versions will be displayed. (APPLICATION, CDU EP,

CDU SP, SPR EP, SPR SP, MCU EP, MCU SP and etc.)

5- 30


5.5.3 PRINT ALL SETUP List

[ DIAL – UP]

NO ITEM

1 DATE

DESCRIPTION REMARKS

CURRENT DATE & TIME

6

7

3 COUNTRY

4 HOST PROCESSOR

VISA FRAMED OPTION

VERSION INFORMATION

NH-2700/ NH-2700 L/NH-2700 T

USA

HOST PROTOCOL TYPE

DIAL-UP

EOT/ENQ OPTION

AP / SP / EP VERSION

CURRENT CASSETTE REJECT

CURRENT BILLS

SERIAL NUMBER

SPEAKER VOLUME

HOST MODEM INITIAL STRING

RMS MODEM INITIALI STRING

LANGUAGE MODE

WELCOME MESSAGE INFO

RECEIPT HEADER & TAIL INFO

RECEIPT ADDRESS & PHONE INFO

OPTIONAL FUNCTION INFO

BIN LIST

ADVERTISEMENT #n INFO

COUPON #n INFO

DISPENSE LIMIT

CURRENCY ID

DENOMINATION

FAST CASH

LOW CURRENCY CHECK

TERMINAL ID

STANDARD 3 OPTION

ROUTING ID

HOST PHONE NUMBER

HEALTH CHECK OPTION

AUTO DAY TOTAL OPTION

RMS OPTION

MASTER KEY INFO

5- 31


[ TCP / IP]

NO ITEM

1 DATE

DESCRIPTION REMARKS

CURRENT DATE & TIME

6

7

8

3 COUNTRY

4 HOST PROCESSOR

TCP/IP TYPE

SSL MODE

VERSION INFORMATION

NH-2700/ NH-2700 L/NH-2700 T

USA

HOST PROTOCOL TYPE

TCP/IP

TCP/IP TYPE

SSL OPTION

AP / SP / EP VERSION

CURRENT CASSETTE REJECT

CURRENT BILLS

SERIAL NUMBER

SPEAKER VOLUME

ATM IP OPTION

LANGUAGE MODE

WELCOME MESSAGE INFO

RECEIPT HEADER & TAIL INFO

RECEIPT ADDRESS & PHONE INFO

OPTIONAL FUNCTION INFO

BIN LIST

ADVERTISEMENT #n INFO

COUPON #n INFO

DISPENSE LIMIT

CURRENCY ID

DENOMINATION

FAST CASH

LOW CURRENCY CHECK

TERMINAL ID

STANDARD 3 OPTION

ROUTING ID

HOST ADDRESS INFO

HEALTH CHECK OPTION

AUTO DAY TOTAL OPTION

RMS OPTION

MASTER KEY INFO

5- 32


5.5.4 ERROR SUMMARY

ERROR SUMMARY menu offers a statistics of error codes on an ATM machine. It lists the errors by the number of times they occurred. You can print these errors.

PREV/NEXT buttons are to navigate previous and next pages and PRINT button prints all of error code history.

CLEAR button erases the history stacked in an ATM machine and set START DATE to the present date as well. (START DATE displays “01/01/2000 00:00:00” in ATM machines which have never done the CLEAR function.)

5- 33


5.5.5 REJECT ANALYSIS

REJECT ANALYSIS menu offers a statistics of note reject on an ATM machine. It lists the rejects by the number of times or note counts they occurred. You can print these rejects.

PRINT button prints the reject analysis information.

CLEAR button erases the reject analysis information and set START DATE to the present date as well. (START DATE displays “01/01/2000 00:00:00” in ATM machines which have never done the

CLEAR function.)

5- 34


5.6 DIAGNOSTICS

This report menu consists of 7 sub-menus.

INITIALIZE, RECEIPT PRINTER, CASH DISPENSER,

MODEM (or TCP/IP), CARD SCAN, AUXILIARY UNIT and AGING. Please press each button on this menu to go to next screen or to operate the related function. To go back to the previous screen, press the


.


5- 35


Changing the TEST COUNT

The

TEST COUNT means the number of test.

If you want to change the test count, press

BLANK key or SET button then input the test count and press

ENTER key. To delete the test count while inputting, press CLEAR key. To cancel the test while testing, press

CANCEL key.

BLANK Key

NOTE: TEST COUNT affects when testing RECEIPT PRINTER, CASH DISPENSER, and MODEM.

Case 1) If you input test count ‘0’, the test count will be “UNLIMIT”

Case 2) If you input test count 10, the test will perform 10 times.

Case 3) If you cancel a test and then perform same test, the test count will be continue. e.g. If you cancel a test when the tested count is 3, and then perform same test, the tested count starts at 3.

Case 4) If you cancel a test and then perform another test, the test count will be initialized. e.g. If you cancel a test when the tested count is 3, and then perform another test, the tested count starts at 0.

5- 36


5.6.1 INITIALIZE

The INITIALIZE has the function of resetting each unit of the NH-2700. If an error occurs while executing, the system will stop and display an error code. Confirm the detailed error description in the

ERROR CODE of REPORT MENU.

Accessing the INITIALIZE

1) Select DIAGNOSTICS in the OPERATOR FUNCTION

2) Select the INITIALIZE in the DIAGNOSTICS menu. All units will be initialized.

3) When the ATM is in the normal state, the SUCCESS message will be displayed.

5.6.2 RECEIPT PRINTER

The RECEIPT PRINTER has the function of printing a sample receipt and cutting out one receipt. If an error occurs while executing, the system will stop and display an error code. Confirm the detailed error description in the ERROR CODE of REPORT MENU.

Accessing the RECEIPT PRINTER

1) Select DIAGNOSTICS in the OPERATOR FUNCTION.

2) Select the RECEIPT PRINTER in the DIAGNOSTICS menu. Test String will be printed from the receipt printer.

3) When the ATM is in the normal state, the SUCESS message will be displayed.

5.6.3 CASH DISPENSER

The CASH DISPENSER has the function of testing the dispense mechanisms. This function will dispense one note from the cassette and dump into the reject bin. If an error occurs, the system will stop and display an error code. Confirm the detailed error description in the ERROR CODE of

REPORT MENU

Accessing the CASH DISPENSER

1) Select DIAGNOSTICS in the OPERATOR FUNCTION.

2) Select the CASH DISPENSER in the DIAGNOSTICS menu. The CASH DISPENSER test will be performed.

3) When the ATM is normal state, the SUCCESS message will be displayed.

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5.6.4 MODEM

The

MODEM has the function of testing the modem for any errors. Input the desired PHONE

NUMBER, then press

ENTER Key for TEST DIAL. This function is used to check the function of the modem dial.

Accessing the MODEM

1) Select

DIAGNOSTICS in the OPERATOR FUNCTION.

2) Select the

MODEM in the DIAGNOSTICS menu.

3) The MODEM TEST will be displayed.

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5.6.4.1 TCP/IP

The

TCP/IP has the function of testing the TCP/IP for any errors. Input the desired HOST ADDRESS,

HOST PORT, SSL OPTION and SSL VERSION, then select

CONNECT for line test. This function is used to check the function of the TCP/IP.

Accessing the TCP/IP

1) Select


2) Select the

TCP/IP in the DIAGNOSTICS menu.

3) The TCP/IP menu will be displayed.

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5.6.5 CARD SCAN

The

CARD SCAN has the function of testing the magnetic stripe reader and the card itself.

Accessing the CARD SCAN

1) Select


2) Select

CARD SCAN in the DIAGNOSTICS menu. And if the display is ready, please insert and remove the card quickly.

3) The card data will be displayed.

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5.6.6 AUXILIARY UNIT

This

AUXILIARY UNIT contains SENSOR and FLICKER. Please press each button on this menu to go to the next screen. To go back to the previous screen, press the

CANCEL key in pinpad.

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5.6.6.1 SENSOR

This

SENSOR contains CDU SENSOR and SPR SENSOR. Please press each button on this menu to go to the next screen. To go back to the previous screen, press the


The

SENSOR has the function of testing if all the sensors are in proper working condition.

The sensors are tested by turning the sensors on and off.

Accessing the SENSOR

1) Select


2) Select

AUXILIARY UNIT in the DIAGNOSTICS menu and then select SENSOR in the

AUXILIARY menu.

3) DOOR STATUS and ADA JACK data will be displayed on the center. If you want to see the

CDU

SENSOR or SPR SENSOR, then press the button in each.

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5.6.6.1.1 CDU SENSOR

The

CDU SENSOR has the function of testing if all the sensors are in proper working condition. The sensors are tested by turning the sensors on and off. If any sensor is normal, the sensor will be displayed as

GREEN COLOR. And if any sensor detects an object or is abnormal, the sensor will be displayed as

RED COLOR. Moreover, if any sensor doesn’t exist, the sensor will not be displayed.


1) Select


2) Select

AUXILIARY UNIT in the DIAGNOSTICS menu

3) Select

SENSOR in the AUXILIARY menu and then select CDU SENSOR in the SENSOR menu.

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5.6.6.1.2 SPR SENSOR

The

SPR SENSOR has the function of testing if all the sensors are in proper working condition. The sensors are tested by turning the sensors on and off. If any sensor is normal the sensor will be displayed as

GREEN COLOR. And if any sensor detects an object or is abnormal, the sensor will be displayed as

RED COLOR. Moreover, if any sensor doesn’t exist, the sensor will not be displayed.


1) Select


2) Select

AUXILIARY UNIT in the DIAGNOSTICS menu

3) Select

SENSOR in the AUXILIARY menu and then select SPR SENSOR in the SENSOR menu.

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5.6.6.2 FLICKER

This

FLICKER contains ALL FLICKER SENSOR, EPP FLICKER, CDU FLICKER, SPR FLICKER and

MCU FLIKCER. Please press each button on this menu to change test mode ON, OFF or

FLICKING. To go back to the previous screen, press the



1) Select


2) Select

AUXILIARY UNIT in the DIAGNOSTICS menu and then select FLICKER in the

AUXILIARY menu.

3) Select any button to test EPP, CDU, SPR, MCU in each or ALL FLICKER..

5.6.7 AGING

The AGING function is only used at the factory.

Accessing the AGING

1) Select


2) Select

AGING in the DIAGNOSTICS menu.

3) All units will be tested unlimitedly. When you press

CANCEL key, the testing will be stopped.

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5.7 CUSTOMER SETUP

This customer setup menu contains

CHANGE MESSAGE, BIN LIST, OPTIONAL FUNCTION1,

OPTIONAL FUNCTION2, SURCHARGE MODE, ADVERTISEMENT, STANDARD3 OPTION and

SELECT PROCESSOR. Please press each button on this menu to go to the next screen. To go back to the previous screen, press the


[STANDARD 3]

NOTE: STANDARD3 OPTION is displayed only if the message format is STANDARD3

[STANDARD 1, 2, EPS]

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5.7.1. CHANGE MESSAGE

CHANGE MESSAGE menu has each of 8 sub menus. The displayed menu depends on which country uses. If you press the

WELCOME MESSAGE button, the current display will be changed into the

WELCOME MESSAGE. If you press the EXIT MESSAGE button, you can change the message on

Exit Screen. And you can change the message in the RECEIPT. If you press the

RECEIPT HEADER button, the current display will be changed into the

RECEIPT HEADER. And you can set the receipt header message in the RECEIPT, If you press the

RECEIPT TAIL button, the current display will be changed into the

RECEIPT TAIL. And you can set the receipt tail message in the RECEIPT. If you press the

RECEIPT ADDRESS & PHONE NUMBER button, it will be changed the RECEIPT

ADDRESS & PHONE NUMBER display. You can set the information about ADDRESS and PHONE

NUMBER in the RECEIPT. At last, the display can go back to the previous menu by pushing the


5- 47


Refer to figure of the Sample Receipt below for the location of the messages. The default receipt format will not include any messages.

Spanish transactions will be printed in English.

-Location of Messages on Receipt-

5- 48


5.7.1.1 WELCOME MESSAGE

The

WELCOME MESSAGE function is used to edit the welcome text.

Please input the welcome message in the field and select

OK button. If it succeeded, “OPERATION

SUCCESSFUL!” displays


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5.7.1.2 RECEIPT HEADER

The

RECEIPT HEADER function is used to edit the message at the header of receipt.

Please input the receipt header in the field and select


SUCCESSFUL!” displays.


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5.7.1.3 RECEIPT TAIL

The

RECEIPT TAIL function is used to edit the message at the tail of receipt.

Please input the receipt tail in the field and select


SUCCESSFUL!” displays.


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5.7.1.4 RECEIPT ADDRESS & PHONE NUMBER

The

RECEIPT ADDRESS & PHONE NUMBER function is used to edit the message at the address & phone number of receipt.

Please input the receipt address & phone number in the field and select

OK button. If it succeeded,

“

OPERATION SUCCESSFUL!” displays.


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5.7.2. BIN(Bank Identification Number) LIST

The

BIN LIST is used to register the bank identification number. When the cardholders make transaction with the given BIN code, ATM doesn’t request any additional fee. However, it is necessary to confirm the connected host because host will decide whether it uses or not

You can input and edit it by using such as

ADD, DELETE, EDIT, DELETE ALL button.

Please press

EXTENDED BIN LIST button on this menu to see the Extended Bin List. To go back to the previous screen, press the


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5.7.2.1 EXTENDED BIN LIST

EXTENDED BIN LIST menu show the BIN LIST. This function support additional 3,000 BIN LIST exclusive of the basic 20 BIN LIST. Use

PREV or NEXT button to show BIN LIST before or after. You can change EXTENDED BIN LIST via

FILE UPDATE using RMS or USB. To go back to the previous screen, press the


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5.7.3 OPTIONAL FUNCTION1

OPTIONAL FUNCTION1 menu contains MOD 10 CHECK, BALANCE AT START, CHECK

CASHING, ACCOUNTS, SELECT RECEIPT and PRE DIALING Please press each button on this menu to go to next screen.

To go back to the previous screen, press the

CANCEL Key in pinpad

NOTE:

1)

CHECK CASHING is displayed only if the message format is STANDARD1

2)

PRE DIALING is displayed only if Network is Dial up

5- 55


5.7.3.1 MOD 10 CHECK

MOD 10 CHECK is to check the card data’s validation.

Please press

EN/DISABLE button to set up MOD 10 CHECK.

5- 56


5.7.3.2 BALANCE AT START

If

BALANCE AT START is enabled, the screen with which a customer can check his/her balance will be inserted into the normal transaction flow.

Please press

EN/DISABLE button to set up BALANCE AT START and CONTINUE EN/DISABLE button to set up whether it’ll CONTINUE the TRANSACTION after BALANCE AT START.

.

5- 57


5.7.3.3 CHECK CASHING

This function is one of the options of the Value Added Service which exchanges checks for cash.

To use the function, you should call technical support.

The certification screen will appear if you didn’t certified.

[ CERTIFICATION(Function Key Type)] [ CERTIFICATION(Touch Type)]

[ After CERTIFICATION]

5- 58


5.7.3.4 ACCOUNTS

ACCOUNTS is to set up the accounts which is used on transaction. You can see CHECKING

ACCOUNT, SAVINGS ACCOUNT and CREDIT CARD ACCOUNT however, only

CREDIT CARD

ACCOUNT can be set up.

Please press

CREDIT CARD EN/DISABLE button to set up CREDIT CARD ACCOUNT.

5- 59


5.7.3.5 SELECT RECEIPT

If

SELECT RECEIPT is ENABLED, the ATM MACHINE will show the screen which a customer can select whether printing the receipt after a transaction or not.

Please press

EN/DISABLE button to set up SELECT RECEIPT..

If

SELECT RECEIPT is DISABLED, the ATM MACHINE will print out the receipt unconditionally.

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5.7.3.6 PRE DIALING

PRE DIALING is a function to improve the performance speed of transaction by making a connection to the host server earlier than normal.

Please press

EN/DISABLE button to set up PRE DIALING and one of three buttons (AFTER CARD,

ATER PIN and AFTER ACCOUNT) to determine the time when the ATM MACHINE makes a connection.

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5.7.4 OPTIONAL FUNCTION2

OPTIONAL FUNCTION2

menu contains

DEVICE OPTION and SERVICES.



5- 62


5.7.4.1 DEVICE OPTION

DEVICE OPTION

menu contains

RECEIPT PAPER LOW SENSOR EN/DISABLE, CST SOUND

ON/OFF, EPP FLICKER ON OPTION.

Please press each button on this menu to set up items.



5- 63


5.7.4.2 SERVICES

SERVICES

menu contains

CHANGE BACKGROUND, WEATHER SERVICE and NOTICE

SERVICE.

Please press each button on this menu to set up

WEATHER and NOTICE SERVICE.

Please press

CHANGE BACKGROUND button on this menu to go to next screen.



5- 64


5.7.4.2.1 CHANGE BACKGROUND

CHANGE BACKGROUND

function provides

SIX different Background screens.

Please press

EN/DISABLE button on this menu to set up for CHANGE BACKGROUND.



[DISABLED]

[ENABLED]

5- 65


5.7.4.2.1.1 CHANGE BACKGROUND Screen n

Please press

SCREEN n EN/DISABLE button to set up SCREEN n,

PREVIEW button to preview SCREEN n.

5- 66


5.7.4.2.2 DEFAULT SCREEN

DEFAULT SCREEN function provides SIX different Background screens.

You can set up only one screen on the six screens

Please press

DEFAULT SCREEN n EN/DISABLE button to set up SCREEN n,

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5.7.5. SURCHARGE MODE

The

SURCHARGE MODE contains the enable/disable of the surcharge warning screen and setting the surcharge amount and surcharge owner. When the

SURCHARGE MODE is disabled and also if the swiped card data contains BIN number that was entered during installation, the surcharge warning message will not be displayed. When the

SURCHARGE MODE is enabled, the SURCHARGE

OWNER, AMOUNT and SURCHARGE PERCENT will be displayed in the surcharge warning screen during transaction. The factory default is surcharge enabled, surcharge amount is $1.50 and the surcharge owner is none.

SURCHARGE PERCENT is to set up the percentage of surcharge.

5- 68


5.7.5.1 SURCHARGE OWNER

The

SURCHARGE OWNER function is used to edit the surcharge owner.

Please input the surcharge owner in the field and select

OK button. If it succeeded, “OPERATION

SUCCESSFUL!” displays.


5- 69


5.7.5.2 SURCHARGE PERCENT

The

SURCHARGE PERCENT displays which are to set the surcharge percent.

1)

EN/DISABLE

- Set whether to use PERCENT SURCHARGE MODE.

2)

PERCENTAGE

- Set PERCENTAGE (%).

3)

WARNING MANNER

- Set whether to use maximum value or minimum value between

PERCENTAGE and

SURCHARGE AMOUNT. (GREATER: Maximum value, LESSER: Minimum value.)

4)

LOCATION

- Set surcharge warning screen option

-

BEGINNING : Shows Surcharge warning screen before customer selected amount.

-

AFTER AMOUNT : Shows Surcharge warning screen after customer selected amount.

5- 70


5.7.6. ADVERTISEMENT

ADVERTISEMENT function provides COUPON, WELCOIME ADVERTISEMENT and

TRANSACTION ADVERTISEMENT.

Please press each button on this menu to go to next screen.

5- 71


5.7.6.1 COUPON

Please press

COUPON TYPE button to set up BASIC COUPON or ENHANCED COUPON.

If you set the

BASIC COUPON and select COUPON SETTING button, BASIC COUPON setting screen will be displayed.

BASIC COUPON supports 2line 39column, ENHANCED COUPON supports 16line 39column.

If you set the

ENHANCED COUPON and select COUPON SETTING button, ENHANCED COUPON setting screen will be displayed.

5- 72


5.7.6.1.1 BASIC COUPON SETTING

Please press each button on this menu to go to next screen

.

5.7.6.1.1.2 BASIC COUPON n.

Please press

BASIC COUPON n EN/DISABLE button to set up BASIC COUPON n,

Please press

COUPON n TEXT button on this menu to go to next screen

5- 73


5.7.6.1.1.3 COUPON n. TEXT

The

COUPON n TEXT function is used to edit the coupon n text.





5- 74


5.7.6.1.2.1 ENHANCED COUPON SETTING

Please press

CUT OPTION button to set up AFTER RECEIPT or NOT USE,

Please press each button on this menu to go to next screen

.

5.7.6.1.2.2 ENHANCED COUPON n.

Please press

ENHANCED COUPON n OPTION button to set up NOT USE, ALWAYS and USE TIME.

START TIME and END TIME is only used USE TIME option and the range is 00 ~ 23

Please press

COUPON n TEXT button on this menu to go to next screen

5- 75


5.7.6.1.2.3 ENHANCED COUPON n. TEXT

The

ENHANCED COUPON n TEXT function is used to edit the coupon n text.




[Function Key Type]

5- 76


[Touch Type]

5- 77


5.7.6.2 WELCOME ADVERTISEMENT

WELCOME ADVERTISEMENT function provides SIX different screens.

If you press the

TIMER button, you can change the advertisement display timer and the range is between 5 and 30 in welcome screen. Please press each button on this menu to go to next screen.

The welcome advertisement image can be updated by SW Update with JPG format images. For more information, please refer to

“Advertisement Update Guide” document.

5- 78


5.7.6.2.1 SCREEN n.

Please press


PREVIEW button to preview SCREEN n.

5- 79


5.7.6.3 TRANSACTION ADVERTISEMENT

TRANSACTION ADVERTISEMENT function provides SIX different screens.

If you press the

TIMER button, you can change the advertisement display timer and the range is between 5 and 30 in welcome screen. Please press each button on this menu to go to next screen.

The transaction advertisement image can be updated by SW Update with JPG format images. For more information, please refer to

“Advertisement Update Guide” document.

5- 80


5.7.6.3.1 SCREEN n.

Please press


5- 81


5.7.7. STANDARD 3 OPTION

STANDARD 3 OPTION contains STATUS MONITORING EN/DISABLE, COMMUNICATION

HEADER, COMMUNICATION ID and CRC EN/DISABLE.

In case of

COMMUNICATION HEADER is enabled, CRC EN/DISABLE option can be configured.

STANDARD 3 OPTION function is used to get the additional information when Triton message is selected.

1)

STATUS MONITORING function is to decide whether status monitoring field in message is sent or not.

2)

COMMUNICATION HEADER function is to decide whether communication header in message is included or not.

3)

COMMUNICATION ID function is able to save the COMMUNICATION ID.

The

COMMUNICATION ID has to be set if using the COMMUNICATION HEADER function.

4)

CRC(Cyclic Redundancy Checking) OPTION function is to set up whether CRC is used or not during communication with host.

5- 82


5.7.7.1 COMMUNICATION ID

The

COMMUNICATION ID function is used to edit the communication id.

Please input the communication id in the field and select




5- 83


5.7.8. SELECT PROCESSOR

SELECTHOST menu contains

COMMUNICATION, MESSAGE FORMAT, EOT/ENQ OPTION,

TCP/IP TYPE and REVERSAL RETRY COUNT

NOTE:

1)

EOT / ENQ OPTION is displayed only if the Network is Dial up or TCP/IP Type is VISA FRAMED

2)

TCP/IP TYPE is displayed only if Network is TCP/IP

5- 84


5.7.8.1 COMMUNICATION

This is to set up a type of line to communicate with Host. Select

DIALUP or TCP/IP. In case of setting up DIALUP, communicate with host using modem. And in case of setting up TCP/IP, communicate with host using LAN.

NOTE: In case of selecting “IN SERVICE” on OP MAIN, if the value is different from the original value when entering in OP mode, exit OP and execute reboot.

5- 85


5.7.8.2 EOT/ENQ OPTION

EOT/ENQ OPTION contains GENERAL, EOT OPTIONAL, NO EOT REQUIRED and NO ENQ

REQUIRED functions. You can select one of these options

5- 86


5.7.8.3 MESSAGE FORMAT

This menu sets up message format to use during communicating with Host.

You can select one of message type to communicate with a data processing company or bank in this menu (

STANDARD1, STANDARD2, STANDARD3 and EPS). If STANDARD3 is selected,

STANDARD3 OPTION button is displayed on the CUSTOMER SETUP Screen.

STANDARD 1 is a HYOSUNG message type and STANDARD 2 is a CSP200 message type,

STANDARD 3 is Triton 9600 message type and EPS is an extended CSP200 message type.

5- 87


5.7.8.4 TCP/IP TYPE

In case of supporting

TCP/IP, this is providing a function setting up communication flow to use when communicating with host. In this menu, you can change

TCP/IP TYPE and can decide whether

‘ENABLE’ or ‘DISABLE’ about

SSL OPTION. There are three kind of TCP/IP type in this TCP/IP

COMMUNICATION menu

(STANDARD TCP/IP, VISA FRAMED TCP/IP, and ACK CONTROLLED TCP/IP).

5- 88


5.7.8.5 REVERSAL RETRY COUNT

REVERSAL RETRY COUNT function is used to set the try count of reversal transaction. CURRENT

REVERSAL RETRY COUNT displays count of current setting value. You can enter the count and then press

ENTER (or CONFIRM) if you want to change try count of reversal transaction. (You should ask your DP about count of reversal transaction before change try count.)

5- 89


5.8 SYSTEM SETUP

This system setup menu contains

DATE & TIME, CHANGE PASSWORD, SPEAKER VOLUME,

MODEM PARAMETERS, TERMINAL IP, DEVICE SETUP, LANGUAGE EN/DISABLE and SYSTEM

CONTROL.

Please press each button on this menu to go to next screen. To go back to the previous screen, press the


NOTE:

1)

TERMINAL IP is displayed only if the Network is TCP/IP.

2)

MODEM PARAMETERS is displayed only if Network is Dial up.

5- 90


5.8.1 DATE & TIME

You can set system date and time by pressing

YEAR, HOUR, MONTH, MINUTE and DAY button. If you press each menu, the cursor will be positioned and you can change the value. This value is saved by pressing

APPLY key, on the other hand, to go back to the previous screen, press the CANCEL key in pinpad.

5- 91


5.8.2 SPEAKER VOLUME

The

SPEAKER VOLUME function is used to set speaker volume by using DOWN and UP buttons.

Once the button is pressed, ATM beeps.

5- 92


5.8.3 TERMINAL IP

TERMINAL IP menu contains DHCP EN/DISABLE, IP ADDRESS, SUBNET MASK, GATEWAY and

DNS buttons. If you press DHCP EN/DISABLE button will change DHCP status, ENABLE to DISABLE, or DISABLE to ENABLE. In case of DHCP is disabled,

IP ADDRESS, SUBNET MASK, GATEWAY and

DNS buttons will be displayed.

If

DHCP value is ENABLE, ATM uses DYNAMIC IP to connect to host. Otherwise, ATM uses STATIC

IP. If you change DHCP value from ENABLE to DISABLE, you should set up STATIC IP again use

IP

ADDRESS, SUBNET MASK, GATEWAY and DNS buttons.

It is able to input up to 15 units such as XXX.XXX.XXX.XXX

5- 93


5.8.4 LANGUAGE EN/DISABLE

You can select language type to be displayed in screen. There are three types of language

ENGLISH,

SPANISH, FRENCH. You can change default language pressing DEFAULT LANGUAGE SELECT button. If you press each

EN/DISABLE button, one of ENABLE/DISABLE will be changed.

NOTE: The Language which is selected as DEFAULT LANGUAGE cannot be changed.

5- 94


5.8.5 CHANGE PASSWORD

You can change PASSWORD. Depending on authority, there are three passwords

OPERATOR

PASSWORD, SERVICE PASSWORD and MASTER PASSWORD.

5- 95


5.8.5.1 OPERATOR PASSWORD

This menu enables you to change current operator password as new one. To change the current password, you should input the proper one in current password field. The factory default value of operator password is "111111".

5- 96


5.8.5.2 SERVICE PASSWORD

This menu enables you to change current service password as new one. To change the current password, you should input the proper one in current password field. The factory default value of service password is "222222".

5- 97


5.8.5.3 MASTER PASSWORD

This menu enables you to change current master password as new one. To change the current password, you should input the proper one in current password field. The factory default value of master password is "555555".

5- 98


5.8.6 MODEM PARAMETERS

This MODEM PARAMETERS menu contains

HOST INITIAL STRING, RMS INITIAL STRING and

MODEM TEST.

1) INITIAL STRINGs

The

HOST INITIAL STRING and RMS INITIAL STRING functions are used to edit the modem initial string when the special circumstance is required by a nonstandard modem initial string. Before editing the initial string, consult with service personnel.

2) MODEM TEST

The

MODEM TEST function is used to perform the modem reset test.

When the error is occurred, contact the service personnel.

5- 99


5.8.6.1 HOST INITIAL STRING

The

HOST INITIAL STRING function is used to edit the host initial string.

Please input the host initial string in the field and select

OK button. If it succeeded, “OPERATION



5.8.6.2 RMS INITIAL STRING

The

RMS INITIAL STRING function is used to edit the rms initial string.

Please input the rms initial string in the field and select




5- 100


5.8.7 DEVICE SETUP

This

DEVICE SETUP menu contains CDU SETUP. Please press the CDU SETUP button on this menu to go to next screen.

NOTE: When you change Device Setup Information, contact the service personnel.

5- 101


5.8.7.1 CDU SETUP

This

CDU SETUP menu contains COUNTRY, CDU TYPE, CASSETTE VOLUME and EXECUTE.

Please press each button on this menu to operate the related function..

Press the buttons

COUNTRY, CDU TYPE and CASSETTE VOLUME. Then the CDU SETUP

INFORMATION will be changed.

If you changed the information correctly, press the

EXECUTE button to APPLY.

1) COUNTRY

DEUTSCH INDONESIA ENGLAND TURKEY ROMANIA AUSTRALIA

OTHER

2) CDU TYPE

0x00 0x01 0x03 0x0b

0x41 0x43 0x47 0x80

0x81

3) CASSETTE VOLUME

1 CASSETTE 2 CASSETTE 3 CASSETTE 4 CASSETTE

5- 102


5.8.8 SYSTEM CONTROL

This

SYSTEM CONTROL menu contains SOFTWARE UPDATE, REBOOT, BACKUP ALL

JOURNAL TO USB, BACKUP JOURNAL BY DATE TO USB, BACKUP LOG TO USB and

CLEAR NVRAM.

Please press each button on this menu to go to next screen or to operate the related function..

And if you want to go back to the previous screen, press the

CANCEL key.

You can back up a various kinds of journal data and log data you want in this menu. Please make sure that USB drive is connected into USB slot before pressing the button. When

BACKUP ALL

JOURNALS TO USB, BACKUP JOURNAL BY DATE TO USB or BACKUP LOG TO USB button is selected, this data will be sent into USB flash drive. When

SOFTWARE UPDATE is entered, it will change to the screen of

SOFTWARE UPDATE. This is because Software Update functionality is supported at

SYSTEM CONTROL menu. When SYSTEM CONTROL is submitted the files in USB flash drive will be copied to the ATM.

NOTE: How to update the software, please refer to the Appendix.

5- 103


5.8.8.1 REBOOT

If you press the

YES button, the ATM will restart.

5- 104


5.8.8.2 BACKUP JOURNAL BY DATE TO USB

Input the

START DATE and END DATE using FROM and TO buttons. And press the SEARCH button.

Then, the journal date between START DATE and END DATE will be sent to USB drive.

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5.8.8.3 CLEAR NVRAM

To clear NVRAM on the NH-2700, begin by entering the Operator Function Menu using the Master

Password. Then enter

SYSTEM SETUP, SYSTEM CONTROL and CLEAR NVRAM in sequence.

1) CLEAR ALL

This will delete all programmed parameters and make all setting information (including passwords) to the default settings. This does NOT include the master keys which are stored in EPP.

2) CLEAR SETTING

This will delete all programmed parameters and make all information (including passwords) to the default settings. This does NOT include the master keys which are stored in EPP, denomination, journal data.

3) CLEAR JOURNAL

This will delete all journal data permanently

4) CLEAR TRANS. SEQUENCE NO.

This function will reset the journal sequence number to <0000>. This may be useful if you switch processing or switch Terminal ID numbers and want to keep new records.

5) CLEAR LOG

This will delete all logs permanently

NOTE: Be careful when using these features (NVRAM clearing) – The initialized data can NOT be recovered.

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5.9 HOST SETUP

[DIALUP] This host setup menu contains KEY MANAGEMENT, TELEPHONE NUMBER, TERMINAL

ID, HEALTH CHECK MESSAGE, REMOTE MONITOR, ROUTING ID and AUTO DAY TOTAL

[TCP/IP] This host setup menu contains KEY MANAGEMENT, HOST ADDRESS, TERMINAL ID,

HEALTH CHECK MESSAGE, REMOTE MONITOR, ROUTING ID and AUTO DAY TOTAL.

Pressing function key beside menu button goes to next screen. To go back to the previous screen, press the


[DIALUP]

[TCP/IP]

NOTE: ROUTING ID is displayed only if the message format is STANDARD1, 2 and EPS

5- 107


5.9.1 KEY MANAGEMENT

START SCREEN

Enter the

PASSWORD 1 and PASSWORD 2 to execute KEY MANAGEMENT.

(Default PASSWORD 1 is ‘000000’. And default PASSWPRD 2 is ‘000000’ as well)

If you enter

PASSWORD 1 and PASSWORD 2 correctly, the main screen of KEY MANAGEMENT will be displayed as below.

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5.9.1.1 KEY MODE

The

KEY MODE can be changed by pressing KEY MODE button. Write down the description here.

There are various kinds of KEY MODE. Those are [

DES], [TDES], [DUAL MASTER KEY], [MAC],

[

TDES, MAC], [TDES, TMAC], [UNIQUE KEY, DES], [UNIQUE KEY, TDES] and [UNIQUE KEY,

MAC].

Accessing the KEY INDEX

1) Select the

HOST SETUP in the OPERATOR FUNCTION menu.

2) Select the

KEY MANAGEMENT in the HOST SETUP menu.

3) Select the

KEY MODE in the KEY MANAGEMENT menu. Change the KEY MODE..

5.9.1.2 KEY INDEX

The

KEY INDEX function is used to set the KEY INDEX. The range is 0 to 15.

You can enter multiple master keys and have to select one of them. For security issue, DP may change key index when they need to change keys.

Accessing the KEY INDEX

1) Select the


2) Select the


3) Select the

KEY INDEX in the KEY MANAGEMENT menu. Input the KEY INDEX and press ENTER key.

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5.9.1.3 CHECK KEY

The CHECK KEY function is used to display the check sum of all injected Keys. The key which is displayed as “_______” means it is in empty state.

The authorized people can verify the injected key(s) with this menu after key injection.

Accessing the CHECK MASTER KEY

1) Select the


2) Select the


3) Select the

CHECK KEY in the KEY MANAGEMENT menu.

4) It will display the check sum of all injected master key.

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5.9.1.4 EDIT KEY

The

EDIT KEY function is used to enter the Master Key, Unique Key and Mac Key.

.The authorized people by bank or DP will enter the Key(s) with this menu.

KEY MODE: [DES], [TDES], [DUAL MASTER KEY]

KEY MODE: [MAC], [TDES, MAC], [TDES, TMAC]

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KEY MODE: [UNIQUE KEY, DES], [UNIQUE KEY, TDES]

KEY MODE: [UNIQUE KEY, MAC]

Accessing the EDIT KEY

1) Select the


2) Select the


3) Select the

EDIT KEY in the KEY MANAGEMENT menu.

5- 112


A. HOW TO EDIT MASTER KEY

1) Press

MASTER KEY PART A button

2) Enter the MASTER KEY INDEX.

3) Enter the

MASTER KEY PART A.

4) Verify the

MASTER KEY PART A.

5) After inputting the

MASTER KEY PART A, the CHECK SUM will be displayed. Press ENTER after confirming the check sum.

6) Press

MASTER KEY PART B button

7) Enter the MASTER KEY INDEX.

8) Enter the

MASTER KEY PART B

9) Verify the

MASTER KEY PART B.


MASTER KEY PART B, the CHECK SUM will be displayed. Press ENTER after confirming the check sum.

NOTE: You have to input the SAME KEY INDEX for MASTER KEY PART A and MASTER KEY

PART B.

B. HOW TO EDIT UNIQUE KEY

1) Press

UNIQUE KEY PART A button

2) Enter the UNIQUE KEY INDEX.

3) Enter the

UNIQUE KEY PART A.

4) Verify the

UNIQUE KEY PART A.


UNIQUE KEY PART A, the CHECK SUM will be displayed. Press ENTER after confirming the check sum.

6) Press

UNIQUE KEY PART B button

7) Enter the UNIQUE KEY INDEX.

8) Enter the

UNIQUE KEY PART B

9) Verify the

UNIQUE KEY PART B.


UNIQUE KEY PART B, the CHECK SUM will be displayed. Press ENTER after confirming the check sum.

NOTE: You have to input the SAME KEY INDEX for UNIQUE KEY PART A and UNIQUE KEY PART

B.

5- 113


B. HOW TO EDIT MAC KEY

1) Press

MAC KEY PART A button

2) Enter the MAC KEY INDEX.

3) Enter the

MAC KEY PART A.

4) Verify the

MAC KEY PART A.


MAC KEY PART A, the CHECK SUM will be displayed. Press ENTER after confirming the check sum.

6) Press

MAC KEY PART B button

7) Enter the MAC KEY INDEX.

8) Enter the

MAC KEY PART B

9) Verify the

MAC KEY PART B.


MAC KEY PART B, the CHECK SUM will be displayed. Press ENTER after confirming the check sum.

NOTE: You have to input the SAME KEY INDEX for MAC KEY PART A and MAC KEY PART B.

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5.9.1.5 SERIAL NUMBER

The SERIAL NUMBER function is used to insert the ATM machine number for RMS.

Accessing the SET MASTER KEY SERIAL NUMBER

1) Select the


2) Select the


3) Select the

SERIAL NUMBER in the KEY MANAGEMENT menu. And insert serial number.

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5.9.2 TELEPHONE NUMBER (Only Dial-Up)

If you press each button on this menu, phone number of host can be input. You can input character, number and special symbol up to 1~20 digits by using '<' or '>'.

This function is used to enter the primary phone number and the back-up phone number of the host.

When dialing to host is failure (busy, no answer or etc), ATM switches to other phone number automatically.

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5.9.3 HOST ADDRESS

HOST ADDRESS contains URL EN/DISABLE, HOST ADDRESS 1, PORT NUMBER 1, HOST

ADDRESS 2 and PORT NUMBER 2.

Press

PORT NUMBER 1 and PORT NUMBER 2 buttons, and then the values can be input on this screen. These values can be saved by pressing

ENTER key

HOST ADDRESS 1 and HOST ADDRESS 2 buttons go to the next page.



5- 117


5.9.3.1 HOST ADDRESS 1

The

HOST ADDRESS 1 function is used to edit the host address 1.

Please input the host address 1 in the field and select




5.9.3.2 HOST ADDRESS 2

The

HOST ADDRESS 2 function is used to edit the host address 2.

Please input the host address 2 in the field and select




5- 118


5.9.4 TERMINAL ID

The

TERMINAL ID function is used to edit the terminal id number of ATM.

Please input the terminal id in the field and select



Host will identify ATM by looking at terminal ID. Terminal ID will be included in host message and will be printed on the receipt.


5- 119


5.9.5 HEALTH CHECK MESSAGE

If you press

EN/DISABLE button, either "ENABLE" or "DISABLE" can be selected. ATM sends its status periodically to the host when

HOST SEND is set up to “Enable”. The interval is dependent on

“

SEND INTERVAL”.

If you press

SEND INTERVAL button, the value of SEND INTERVAL can be adjusted. (1 ~ 24). This value is saved by pressing

ENTER button.

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5.9.6 REMOTE MONITOR

- Display which is to set the information for using Remote Management System (RMS)

1)

RMS EN/DISABLE function is used to connect to the RMS mode to enable or to disable. The default option is “ENABLE”.

2)

RMS STATUS SEND EN/DISABLE function is used to send the status message to RMS in enable or in disable.

3) The

RMS PASSWORD function is used to set the RMS password to connect to ATM from RMS.

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5.9.6.1 RMS EN/DISABLE

[DIALUP] Display which is to set the RMS RING COUNT for the reception on standby of the ATM.

[TCP/IP] Display which is to set the RMS LISTENING PORT for the reception on standby of the ATM.

Default port is 5555

[DIALUP]

[TCP/IP]

5- 122


5.9.6.2 RMS STATUS SEND EN/DISABLE

- Display which is to set the function to transfer STATUS to RMS from the ATM.

[DIAL-UP]

1) RMS STATUS SEND

- Display whether RMS STATUS SEND function is ENABLE or DISABLE.

- Set the value using

EN/DISABLE button.

2) INTERVAL

- Display “RMS STATUS SEND” cycle (unit: hours)


INTERVAL button. (Input the number from 1 to 24.)

3) PHONE 1, PHONE 2

- Display RMS TELEPHONE NUMBER for RMS COMMUNICATION

- Set the values using

PHONE NUMBER 1 and PHONE NUMBER 2. (Input the number up to 20.)

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[TCP/IP]

1) RMS STATUS SEND

- Display whether RMS STATUS SEND function is enabled or not.



2) RMS INTERVAL

- Display “RMS STATUS SEND” cycle (unit: hours)


INTERVAL button. (Input the number from 1 to 24.)

3) URL EN/DISABLE

- Display whether to use URL or IP ADDRESS. If the value is ENABLE, that means the ATM uses

URL ADDRESS.


URL EN/DISABLE button.

4) RMS ADDRESS

- Display “RMS ADDRESS”.


RMS ADDRESS button. If you press this button, It goes to next screen.

5) RMS LISTENNING PORT

- Display “RMS LISTENING PORT”.


RMS LISTENING PORT button. (Input the number from 0 to 65535)

- Default port is 9999

5- 124


5.9.6.2.1 RMS ADDRESS

The

RMS ADDRESS function is used to edit the rms address.

Please input the rms address in the field and select


SUCCESSFUL!” displays


5- 125


5.9.7 ROUTING ID

The

ROUTING ID function is used to edit the Routing ID Number of ATM. Routing ID refers to the

Bank ID. This field is contained to STANDARD 1, STANDARD 2 and EPS format.

Please input the routing id in the field and select






5- 126


5.9.8 AUTO DAY TOTAL

AUTO DAY TOTAL feature allows the ATM to complete a Day Total operation (Without

Actually closing out the machine) at a predetermined time each day. This is useful if you are doing accounting of your ATM on a day-to-day basis. Your processor cuts off its transactions each day at a set time. By enabling Auto Day Total at the same time, your day’s balance should match the host. This information will appear as a journal record so, you will need to access your journal to print or view the totals.

1) EN/DISABLE

- Display whether AUTO DAY TOTAL function is enabled or not.



2) TOTAL TYPE

- Display AUTO DAY TOTAL TYPE

DAY TOTAL: ATM sends total to your processor then initialize total

TRIAL DAY TOTAL: ATM sends total to your processor


TOTAL TYPE button.

3) HOUR / MINUTE

- Display the time for the ATM to total itself


HOUR and MINUTE button.

5- 127


5.10 TRANSACTION SETUP

This transaction setup menu contains

DISPENSE LIMIT, LOW CURRENCY CHECK EN/DISABLE,

FAST CASH and DENOMINATION. By pressing each button, you can execute each function or enter each sub menu. To go back to the previous screen, press the


1) DISPENSE LIMIT

This function is used to set the maximum amount of notes that can be dispensed per transaction.

The amount must be a multiple of denomination. And the maximum dispensed count a transaction must not be over a total of 40

notes.

(eg. You can’t input over $4000 on DISPENSE LIMIT if max denomination is $100 on ATM.)

2) LOW CURRENCY CHECK EN/DISABLE

This function is used to set the detection of cassette low level (100 bills or less). If enabled, hardware will report the low condition to the software and the machine will go to “OUT OF

SERVICE” mode under low note condition.

5- 128


5.10.1 FAST CASH

FAST CASH function is used to set the cash amount which is to be displayed on the FAST CASH screen. The maximum amount must be less than the

DISPENSE LIMIT.

You can set 6 kinds of values which are frequently requested by customer using this function. By using this function, customers withdraw the money more easily.

5- 129


5.10.2 DENOMINATION

This function is used to set the denomination of note to be set in the cassette. Pressing function key beside menu button selects the cassette to set the denomination of note. Input the note value you want and press the

ENTER key in the pinpad. If you completed the all cassette setting, you have to press

APPLY button to effect the value changes.

5- 130


5.11 SITE MAP

This site map shows the structure of the operator menu tree to aid in searching menu. In case of touch type, if you press each menu

SETTLEMENT, JOURNAL, REPORT, DIAGNOSTICS, CUSTOMER

SETUP, SYSTEM SETUP, HOST SETUP or TRANSACTION SETUP, then it will enter each submenu.

5- 131


5.12 QUICK REPLENISH

This menu provides convenience for replenishing note at once. This menu consists of

DAY TOTAL,

CASSETTE TOTAL, ADD CASH and RESULT.

If you press

YES button, the QUICK REPLENISH will start.

5- 132


5.12.1 DAY TOTAL / CASSETTE TOTAL

It will perform

DAY TOTAL and CASSETTE TOTAL first.

1)

DAY TOTAL : Do settlement with host. After settlement, clear transaction information.

2)

CASSETTE TOTAL : Clear note count information.

5- 133


5.12.2 ADD CASH

After performing

DAY TOTAL and CASSETTE TOTAL, ADD CASH screen will be shown as below.

By pressing button on this menu, you can select cassette to add note count. (Cassette numbers are designated from top to bottom). Input the note count you want to add and press the

ENTER key in the pinpad. If you completed the all cassettes, you have to press APPLY button to effect the value changes.

NOTE: The total note count you enter must not exceed the maximum note count.

(Max. note count : 2,000/CST)

5.12.3 RESULT

After performing

QUICK REPLENISH, the result will be shown as below.

5- 134


5.13 QUICK CONFIGURATION

This menu provides convenience to configure

ATM Setup Information at once. This menu consists of

NETWORK SETUP, MESSAGE FORMAT SETUP, TERMINAL ID SETUP, PASSWORD SETUP and

RESULT CONFIGURATION.

5- 135


5.13.1 TCP/IP

This chapter shows how to configure for TCP/IP Setup Information.



TCP/IP. In case of setting up TCP/IP, communicate with host using LAN.

5- 136


5.13.1.2 TCP/IP TYPE

In case of supporting

TCP/IP, this is providing a function setting up communication flow to use when communicating with host. In this menu, you can change

TCP/IP TYPE and can decide whether

‘ENABLE’ or ‘DISABLE’ about

SSL OPTION. There are three kind of TCP/IP type in this TCP/IP

COMMUNICATION menu

(STANDARD TCP/IP, VISA FRAMED TCP/IP, and ACK CONTROLLED TCP/IP).

NOTE: When you press NEXT button, if you configured TCP/IP TYPE to VISA FRAMED, then it goes to Section No 5.13.1.3. If not, then it goes to Section No. 5.13.1.4.

5- 137




REQUIRED functions. You can select one of these options.

5.13.1.4 HOST ADDRESS

HOST ADDRESS contains URL EN/DISABLE, HOST ADDRESS 1 and PORT NUMBER 1.

Press

PORT NUMBER 1 button, and then the values can be input on this screen. These values can be saved by pressing

ENTER key. The HOST ADDRESS 1 button is used to edit the host address 1.

Please input the host address 1 in the field.

5- 138


5.13.1.5 TERMINAL DHCP

If

DHCP value is ENABLE, ATM uses DYNAMIC IP to connect to host. Otherwise, ATM uses STATIC

IP. If you configure DHCP value to DISABLE and press

NEXT, it goes to TERMINAL IP SETUP

Screen.

NOTE: When you press NEXT button, if you configured DHCP to DISABLE, then it goes to Section No

5.13.1.6. If not, then it goes to Section No. 5.13.1.7.

5.13.1.6 TERMINAL IP

Set up STATIC IP using

IP ADDRESS, SUBNET MASK, GATEWAY and DNS buttons.

It is able to input up to 15 units such as XXX.XXX.XXX.XXX

5- 139





STANDARD1, STANDARD2, STANDARD3 and EPS).



NOTE: When you press NEXT button, if you configured MESSAGE FORMAT to STANDARD 3, then it goes to Section No 5.13.1.9. If not, then it goes to Section No. 5.13.1.8.

5- 140


5.13.1.8 ROUTING ID

The



NOTE: When you press NEXT button, it goes to Section No 5.13.1.10.

5- 141


5.13.1.9 STANDARD3 OPTION



In case of



1)


2)


3)


The


4)


5- 142


5.13.1.10 TERMINAL ID

The



5.13.1.11 PASSWORD SETUP (MASTER PASSWORD)


5- 143


5.13.1.12 RESULT

After performing

QUICK CONFIGURATION, the result will be shown as below.

5- 144


5.13.2 DIAL UP

This chapter shows how to configure for DIALUP Setup Information.



DIALUP. In case of setting up

DIALUP, communicate with host using modem.



REQUIRED functions. You can select one of these options.

5- 145


5.13.2.3 TELEPHONE NUMBER (HOST PHONE 1)

If you press each button on this menu, phone number of host can be input. You can input character, number and special symbol up to 1~20 digits by using '<' or '>'.




STANDARD1, STANDARD2, STANDARD3 and EPS).



NOTE: When you press NEXT button, if you configured MESSAGE FORMAT to STANDARD 3, then it goes to Section No 5.13.2.6. If not, then it goes to Section No. 5.13.2.5.

5- 146


5.13.2.5 ROUTING ID

The



NOTE: When you press NEXT button, it goes to Section No 5.13.2.7.

5- 147


5.13.2.6 STANDARD3 OPTION



In case of



1)


2)


3)


The


4)


5- 148


5.13.2.7 TERMINAL ID

The



5.13.2.8 PASSWORD SETUP (MASTER PASSWORD)


5- 149


5.13.2.9 RESULT

After performing

QUICK CONFIGURATION, the result will be shown as below.

5- 150

NH-2700 6. Appendix

Chapter 6. Appendix

6- 1


6. Appendix

A. Bill Conditions

A.1 Acceptable condition

z Bill which is very clean and can readily be recognized as a true bill z Bill that has sufficient life or sizing to be handled easily z Bill which can be manually held straightly when one end is held by a hand and the bill is slightly curved vertically

6- 2


A.2 Unacceptable condition

z Bill having serious wrinkles, torn or broken section wherein paper fiber is broken and separation begins

9 Wrinkle

Wrinkle

9

Torn

Torn

9 Broken

6- 3

Broken Section


●

Bill having adequate life or sizing, but stained seriously

Stained z Bill with holes (Perforated bill)

Hole z Bill ragged and cannot be held straightly when one end is supported by a hand

20mm

35mm

When the bill is held by 20mm and the straightness of the bill is 35mm or less, it cannot be used

6- 4


z Bill with cellophane tape, scotch tape, etc

Tape z Bill with folds

Fold z Gradually curved bill (bills tied by hand seal, etc)

Band seal

6- 5


z Bill with folded lines

9 Case

9 Case

9 Case

☞ Bill distortion should not exceed 10 mm

6- 6


B. Receipt Paper Specifications

B.1 Applicable Product

This purchase specification applies to the receipt paper of NH-2700.

B.2 Specification

1) Paper type: Thermal roll paper

2) Print color: Black

B.3 Specification of the Receipt Paper

1) Paper type: Thermal roll paper

2) Print color: Black

3) Specification: Paper detects heat.

4) Paper basis weight : 55±3 g/㎡

5) Paper thickness : 58±4 ㎛

(Thermal printing side is OUTSIDE,

NOT INSIDE of roll paper)

Beginning and ending edge of the paper should be that of the printing specifications.

Fig. 6.1 Receipt Paper Specifications

6- 7


B.4 Roll appearance

Ø180 (7.1 inch, Max)

Ø22

(0.9 inch)

Ø18 (0.7 inch)

- All measurements are in mm.

Fig. 6.2 External roll dimension

NOTE:

1) Store the paper roll separately to prevent damage to the paper.

2) Do not connect the papers with tape.

3) Make sure the paper end is not attached to the paper pipe.

4) Make sure the paper is rolled evenly.

79.5± 0.5 (3.1±0.01 inch)

6- 8


B.5 Paper Handling Precautions

1) Store it away from high temperature and humidity

If the paper is stored in a place where the paper surface may inflate.

2) Refrain from exposing to direct sunlight

The paper surface can be inflated if you expose it to direct sunlight or leave it under the fluorescent lamp for a long time.

3) Keep it away form the organic solvents

Paper color may change if the paper comes in contact with organic solvents or glues containing organic solvent.

4) Keep it away from plastics

If the paper comes in contact with materials containing plastics, its coloring capability may deteriorate or de-coloring of the paper may occur.

5) Miscellaneous

If the paper comes in contact with carbon copy paper or if the paper surface is scratched with a metallic object, de-coloring may occur.

6- 9


C. Magnetic Card Specifications

Item ISO Card (Unit : Inch)

Length

Card Bending

Magnetic Stripe

Position

Fig. 6.3 Magnetic Card Specifications

6- 10


D. Electronic Lock

D.1 Cencon Lock

Initial Operating Instructions

Each lock is shipped from the factory in Shelved Mode, operating on a standard combination (50-25-

50). The “one time only” combination does not function when the lock is in this condition. The correct opening procedure for a new lock is : z Turn the Dial left (CCW) until the letters “EC” (Enter Combination) appear on the LCD z Enter the factory combination of 50-25-50 by sequentially pressing those six buttons. The LCD will display these number as they are entered. z When the combination has been correctly entered, the LCD will read :OPr” meaning “Open right.” z Turn the Dial right (CW) until it stops. The lock’s bolt is now retracted and the lock is open. z Turning the Dial left (CCW) will extend the lock’s bolt

Try this several times until you are comfortable with the operation of the lock.

Change Shelved Mode Combination

For System 2000 Locks with a code level of 71, or greater, you may change the Shelved Mode combination. You may change the default Factory Combination of 50-25-50 to a new combination to be used while the lock is still in Shelved Mode. Once you have changed the combination for the first time, you may want to change the combination again to a different Shelved Mode combination. You can even change it back to the Factory combination of 50-25-50

Required Items: Change Key, Current Shelved Mode Combination

NOTE: You can only change the Shelved Mode combination while operating in Shelved Mode. Once a lock is “activated” in any mode, the Shelved Mode combination returns to the Factory Default of 50-25-

50

To change the Shelved Mode combination:

1. Power Lock -> EC

Turn the Dial to the left (CCW) until “EC” (Enter Combination) is displayed.

6- 11


2. EC -> Enter Shelved Mode Combination -> OPr

Enter the current Shelved Mode combination (either 50-25-50 or a changed Shelved Mode combination) by sequentially pressing those digits on the lock keypad. The numbers will be displayed on the LCD as they are entered.

3. OPr -> Retract Bolt

Turn the Dial to the right (CW) to retract the bolt

4. Open Door

5. Insert Change Key

Insert the change key into the change key socket on the back of the lock.

6. Extend Bolt

Turn the Dial to the left (CCW) to extend the bolt. Do not close the door

7. Power Lock ->

Turn the dial to the left (CCW) until (the Change Key symbol along with Enter Combination) is displayed

8. -> Press #8 -> EcF

Press the “#” button followed by the “8” button. EcF (Enter current Factory combination) will be displayed.

9. EcF -> Enter Current Shelved Mode Combination -> EnF

Enter the current shelved mode combination, “EnF” (Enter new Factory combination) will be displayed.

6- 12


10. EnF -> Enter New Combination -> Cnf

Select and enter the new combination. “CnF” (confirm new Factory combination) will be displayed

11. Cnf -> Enter New Combination -> POC

Enter new combination again to confirm. POC (Pull Out Change key) will be displayed.

12. POC -> Remove Change Key -> EOP

Remove the change key. EOP (End Operation) is displayed.

13. EOP -> Power Lock -> EC

Turn the dial to the left (CCW) until EC (Enter Combination) is displayed.

14. EC -> Enter New Shelved Mode Combination -> OPr

Enter the new shelved mode combination by pressing those digits on the lock’s keypad. The numbers will be displayed on the LCD as they are entered

15. OPr -> Retract Bolt

Turn the Dial to the right (CW) to retract the bolt.

16. Close Door

17. Extend Bolt

Turn the Dial to the left (CCW) to extend the bolt.

6- 13


D.2 Electronic Lock

Please operate the lock or change the password only after fully understanding this instruction

OPENING THE LOCK

1) Enter valid six (6) digit code at a time. (Factory default password : 123456)

2) The lock will signal a valid code entry with a double signal.

3) Within four (4) seconds, turn handle counterclockwise to the open position.

4) Pull door open.

LOW BATTERY WARNING

● Repeated audio and visual signal (LED flashing and repeated beeping) during opening indicates battery low.

AUDIO AND VISUAL SIGNAL

● Double signal (LED flashes and unit beeps) indicates entry is valid or accepted.

● Triple signal indicates invalid or not accepted.

WRONG TRY PENALTY

● Entry of four (4) consecutive invalid codes starts a 5-minute delay period.

- LED flashed red at five (5) second intervals.

● At the end of the delay period, two more consecutive invalid codes will restart an

additional 5-minute delay period.

CHANGING YOUR PASSWORD

1) Enter “zero” six times.

2) Enter your existing six (6) digit code one time.

3) Enter your NEW six (6) digit code two times.

4) If a mistake is made wait thirty (30) seconds and repeat steps 1. - 3.

5) Test lock operation several times before closing the door.

● Valid Code Entry - Double signal after valid six (6) digit code is entered.

● Invalid Code Entry - Triple signal and old code is still valid.

[WARNING!] ALWAYS PERFORM THIS OPERATION WITH THE DOOR OPEN

6- 14


BATTERY LOW WARNING

● Repeated beeping during an opening indicates that the battery is low and needs immediate replacement.

● Uses one (1) 9-Volt Alkaline Battery. LA GARD recommends the use of Duracell™ or Everready™

Alkaline batteries. If battery is depleted and will not allow lock to open, simply follow instructions below.

CHANGING YOUR BATTERY

NOTE: Some manufacturers use a small screw to secure the battery compartment cover to the keypad housing. If your model has this screw, it must be removed first before following the steps listed below.

1) Remove black plastic battery compartment cover (located at the bottom of the keypad) by gently pulling downward on it’s handle.

2) Allow the battery and it’s attached leads to drop down and out of the battery compartment. If it does not drop, gently pull on the battery until it does.

3) The connector is easily removed by unsnapping it from the two terminals on the top of the battery.

Never Pull on the Battery Leads

4) Connect a new 9-Volt Alkaline battery to the battery clip.

5) Push the battery and the leads completely up into the battery compartment.

6) Install the battery cover by placing one side of the cover in position and then pressing the other side into position with your finger.

6- 15


Fig. 6.4 Changing Battery #1

6- 16


Fig. 6.5 Changing Battery #2

6- 17


E. Error Code Table

E.1 Receipt Printer

Error Code Description

1106910 LOST SLIP", DEV_SPR

2001000 Receipt paper jam

2001200

2001300

Receipt printer feed plate open

Out of receipt (Receipt paper empty)

Trouble shooting

Remove any jammed paper from the printer.

Close the feed plate.

Replenish the receipt paper.

2001400 Receipt printer head overheated before printing Check the printer head and change if necessary.

2010100 Receipt printer lever opened

2010200

2010300

2010400

2010500

2010600

2010700

2010800

2010900

2010A00

Receipt printer head overheated

Receipt paper jam

Receipt paper empty

Receipt paper setting error

Command is received while doing self-test

No receipt paper

Receipt paper cutting error

No sensing black mark (dark sensor)

The size of image print data is abnormal

Close the lever of print head completely

Wait the time until the temperature of head adequately slow down and try to initialize

Remove jammed paper between printer head and rollers

1. Replenish receipt paper

2. Check the status of sensor and its connector

1. Check the status of setting paper


After terminating self-test and initialize receipt printer

1. Replenish receipt paper in paper charger

2. Check the status of Near End sensor and its connector

1. Check the Cutter module

2. Check if printer head lever is properly close

1. Check the status of Black mark sensor

2. Check if Dip switch # 6 is correctly set

(Dip switch # 6 is set by On in case of not using

Black mark)

Check the AP version and initialize

2080100 Receipt printer lever opened Close the lever of print head completely

6- 18


Error Code

2080200 Receipt printer head overheated

2080300

2080400

2080500

2080600

2080700

2080800

2080900

Receipt paper jam

Description

Receipt paper empty

Receipt paper setting error

Command is received while doing self-test

No receipt paper

Receipt paper cutting error

No sensing black mark (dark sensor)

2080A00 The size of image print data is abnormal

2080B00 Margin setting error

2080C00 Paper jammed at the exit of the slot

2080D00 Paper jammed in the path

2080F00 The firmware crashed

2DN0000

9720000

9722010

9722DN0

Failed to connect communication between

Receipt printer and SP

Receipt printer communication error during SP opening

Receipt Printer communication failure during COM port open

Receipt Printer communication failure during sending command to Receipt Printer

97912XX DEV_SPR Time Over Error

Trouble shooting

Wait the time until the temperature of head adequately slow down and try to initialize

Remove jammed paper between printer head and rollers

1. Replenish receipt paper


1. Check the status of setting paper


After terminating self-test and initialize receipt printer

1. Replenish receipt paper in paper charger

2. Check the status of Near End sensor and its connector

1. Check the Cutter module

2. Check if printer head lever is properly close

1. Check the status of Black mark sensor

2. Check if Dip switch # 6 is correctly set

(Dip switch # 6 is set by On in case of not using

Black mark)

Check the AP version and initialize

1. Check whether the default registry setting is changed

2. Reset the PTR SP

1. Remove the jammed paper

1. Remove the jammed paper

1. Check whether the dip switch #1 is set to “ON” position

2. Update the firmware

1.Check if communication cable or com port is not connected

Check if communication cable or COM port is not connected

1. Do RESET at Operator Function

2. Reboot ATM


2. Reboot ATM

1. Reboot ATM

2. Call your attendant

6- 19


Error Code

97922XX

Description

DEV_SPR FATALERROR (WARNING)

Trouble shooting

1. Reboot ATM


Close the feed lever. A010100

A010200

Open lever detected before executing command

Printer thermal head overheated while executing command

Check the thermal printer head and change if necessary.

A010300 Paper jam detected before executing command Remove any jammed paper from the printer.

A010400

A010500

A010800

Paper setting error detected before executing command

Paper check error detected before executing command

Paper cutter software check error detected before executing command

Remove and re-install the receipt paper.


Check for and remove any jammed paper.

A080100 Open lever detected while executing command Remove any jammed paper.

A080200 Receipt printer head overheated while printing

Check the thermal printer head and change if necessary.

A080300 Paper jam detected while executing command Remove and re-install the receipt paper.

A080400

Paper setting error detected before executing command


A080500 Paper check error in doing command

A080800

Paper cutter software check error detected while executing command

Remove any jammed paper.

Check for and remove any jammed paper.

ADN0100

No response detected for 30 seconds after sending command

Check cable and connection between the CE and printer.

ADN0F00

ADN1100

ADN1200

ADN1300

No response detected for 30 seconds after sending command

No response detected after 3 retries



No response detected between ENQ-ACK after

5 retries of ENQ

Check the cable and connection between the CE and printer.

No response detected after 5 retries because of timeout between STX-BCC interval


6- 20


E.2 Card Reader

Error Code

8217091

1101910

9723010

Description

Card in card reader

LOST CARD", DEV_MCU

Failed to open device

9723011

9723016

9723019

9730100

9730200

9730300

97913XX

97923XX

9799301

90001

90002

90003

90004

90005

Communication error

Time out to receive data

Polling down

IC CARD DENIAL

IC CARD ONLINE DATA ERROR

IC CARD ERROR

DEV_MCU Time over Error Code

DEV_MCU FATALERROR (WARNING)

MCU RETRACT OVER

Card Read Error

Invalid IC card communication

DIP MCR latch failure

DIP MCR unlatch failure

DIP MCR power on failure

90006 DIP MCR power off failure

6- 21

Trouble shooting

Remove card

Check the serial port or cable




1. Reboot ATM


1. Reboot ATM


Clear the count of retracted card at OP mode

1. Check Magnetic Card

2. Check Card Read module and cable connection

1. Power Off/On

2. Check DIP MCR

3. Check cable connection

1. Power Off/On

2. Check DIP MCR (Clamp Lever)


1. Power Off/On

2. Check DIP MCR (Clamp Lever)


1. Power Off/On

2. Check DIP MCR


1. Power Off/On

2. Check DIP MCR



D0006

D0014

CARD NOT SUPPORTED

Invalid Card Number

D0057 Transaction not Permitted – Card

IDN0X DIP MCR connection failure

Check your card

Check your account

Check your card

Check your card

1. Power Off/On

2. Check DIP MCR


6- 22


E.3 Cash Dispenser


1102910 LOST WITHDRAW CASH", DEV_CSH

1102920 LOST DEPOSIT CASH", DEV_CSH

Trouble shooting

1103910 LOST CARD & SLIP", DEV_MCU | DEV_SPR

2000200 Note shortage

Insert or re-insert the cassette(s). Check cassette sensor.

Replenish the cassette.

2000300

2000500

2001600

2021500

2131500

Reject bin full

Cash Dispenser Unit data setting error

Remove notes from the reject bin and try the

Cassette Total function again.

Check Cash Dispenser Unit information.

(Currency, Denomination, etc)

Clear any notes from the stacker.

Note detected in stacker (shutter or presenter type)

Sensor detects note in delivery path before

CDU dispenses

Remove note from the CDU delivery path.

CS4 sensor detects note in delivery path before

CDU dispenses. Sensor is located along the delivery path right before the reject bin.


21A1500

21B1500

24A1500

24B1500

CS1A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette.

CSB sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette.

CS3A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette.

CS3B sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette.





40000 Receive undefined command.

6- 23


Error Code

4000000

4001100

40014

4001400

4001500

40018

4001800

4001900

4001C

4001C00

4001D00

40021

4002100

40022

4002200

40023

Description Trouble shooting

Cash Dispenser(CDU) received the undefined command from AP software

Detecting CS2 / LS3 Dark

(Front Access Type : Reject box is opened.)

- Detect CS4A after initialization.

- Detect CS4A before dispensing.

1. Get the trace file and log files in D:\trace


1. Remove notes on CS2 / LS3 sensor

2. Clean CS2 / LS3

CS4A / LS9 sensor detects note in delivery path before/after CDU dispenses

CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses

- Detect CS4B after initialization.

- Detect CS4B before dispensing.

CS4B sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.

2. Clean CS4A / LS9


2. Clean CS2 and CS4A

CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses

- Detect CS4A & CS4B after initialization.

- Detect CS4A & CS4B before dispensing.

CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses

CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses

Detect CS1A after initialization / Detect CS1A before dispensing.


2. Clean CS4B


2. Clean CS2 and CS4B


2. Clean CS4A and CS4B


2. Clean CS2, CS4A and CS4B

CS1A / LS1 sensor detects note in delivery path before/after CDU dispenses

Detect CS1B after initialization / Detect CS1B before dispensing.


2. Clean CS1A / LS1

CS1B sensor detects note in delivery path before/after CDU dispenses

Detect CS1A & CS1B after initialization / Detect

CS1A & CS1B before dispensing.


2. Clean CS1B

6- 24


Error Code Description Trouble shooting

4002300

40028

4002800

40029

4002900

4002A

4002A00

CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses


2. Clean CS1A and CS1B

Detect CS13 after initialization / Detect CS13 before dispensing.

CS13 sensor detects note in delivery path before/after CDU dispenses


2. Clean CS13

Detect CS13 & CS1A after initialization / Detect

CS13 & CS1A before dispensing.

CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses


2. Clean CS1A and CS13

Detect CS13 & CS1B after initialization / Detect

CS13 & CS1B before dispensing.

CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses


2. Clean CS1B and CS13

4002B

4002B00

Detect CS13 & CS1A & CS1B after initialization

/ Detect CS13 & CS1A & CS1B before dispensing.

CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses


2. Clean CS1A, CS1B and CS13

40030

4003000

(INITIAL / DISPENSE) Motor Constant Speed

Error

Failed in checking the main motor echo

1. Initialize

2. Check Main Motor Encoder Slit

3. Initialize after Power On/Off

4. Check Encoder Sensor CS8 BRKT

5. Check CS8 Sensor Cable

6. Change Main Motor Encoder Slit Sensor CS8

40031

4003100

4003200

(INITIAL / DISPENSE) SOLENOID ECHO Error

Failed in checking the reject gate solenoid echo

Failed in checking the present gate solenoid echo

6- 25


Error Code

4003300

4003400

40036

4003600

4003700

Description

Check sum error (No information is set)

Error of two sheets detecting sensor(CS5_1) for initializing

Detect CS13 before initialization.

Error of CS 2, CS13 / LS2 sensor during initialization

Error of 2 sheets detecting sensor (CS5_1 /

CS5_2) for dispensing

Trouble shooting

1. Check Cash Dispenser Information after reading

Cash Dispenser version

2. Initialize

3. Initialize after executing Cash Dispenser

Information Set(‘P’) Command

4. Change Cash Dispenser B/D

1. Check CS5_1 Sensor Cable

2. Check second Dip Switch in Cash Dispenser B/D

3. Change CS5_1 Sensor

1.Remove a jammed note in CS13 / LS2 sensor.

2.Replace CS13 / LS2 sensor.

1. Check Cash Dispenser Board Segment

2. Initialize

3. Read data of ‘Read Double Sensor’

Command

4003800 Error in checking SRAM

40039

4003900

4003A00

4003B00

(INITIAL / DISPENSE) Solenoid Operation

Error before motor activation

Gate operation sensor (CS3 / LS8) error before initial recovery

1. Initialize after removing notes or dust over Gate

2. Check CS3 / LS8 Sensor BKRT

3. Check CS3 / LS8 Sensor Cable

4. Exchange Sensor after abnormal operating

CS3 / LS8 Gate detecting Sensor

5. Replace Reject Solenoid 1

When more than 5 sheets of cash dispensing is required during a test

When CS15A or CS 15B sensor is detected as dark after initial recovery

1. Check command that Cash Dispenser is received

2. Check Cash Dispenser EP ROM Version or specification

1. Remove notes or dust on CS15A Sensor

2. Check CS15A Sensor Cable

3. Exchange Sensor after abnormal operating

CS15A Sensor

40040

4004000

(DISPENSE) Reboot 5 or more times due to cassette separation

Cassette is removed during dispensing

1. Check the cassette catcher

2. Set the cassette properly

40041 (DISPENSE) Reboot 12 or more times

6- 26



4004100

Error if re-driving is over 5 times during separated rejection

1. Check notes in Reject Box

2. Rearrange notes in Cassette

3. Remove dust in CS15AB, CS31AB, CS41AB

CS1AB Sensor

4. Check dust existing in CS5 Sensor Guide

5. Check dust existing in Main Motor Encoder Slit

6. Check index value of notes each cassette

40042

4004200

40043

4004300

4004400

(DISPENSE) The dispensed number of notes is less than requested.

In case the number of notes detected outlet sensor(CS13 / LS2) is less than the number of required notes

1. Check notes dispensed and rejected

2. Remove notes jammed in CDU

3. Remove dust in CS13 / LS2 Sensor

4. Exchange sensor after abnormal operating

CS13 / LS2 Sensor

(DISPENSE) Reject more than 40 sheets.

Error if total reject is more than 20 sheets

Error if continuous 5 times are rejected



3. Remove dust in CS1AB, CS15AB, CS31AB,

CS41AB Sensor

4. Check dust in existence CS5 Sensor Guide

5. Check notes index value



3. Check dust in Main Motor Encoder Slit

4. Remove dust in CS15AB, CS31AB, CS1AB

Sensor

5. Exchange CS8 Encoder Slit Sensor

40045

4004500

4004600

(DISPENSE) The dispensed number of notes is more than requested during/after operation

In case the number of notes detected outlet sensor(CS13 / LS2) is more than required notes

Program error(Separated rejection)

1. Check notes dispensed and rejected

2. Remove dust in CS13 / LS2 Sensor

3. Exchange sensor after abnormal operating

CS13 / LS2 Sensor

1. Initialize after Reset Power

2. Upgrade Cash Dispenser Firmware or redownload

3. Exchange Cash Dispenser B/D

40047

(DISPENSE) Reboot 5 or more times due to miss pick up

6- 27



4004700

4004800

40049

4004900

1 cassette mis-feed error (Separated rejection)

Error if the number of dispensed notes is not matched to the requested

1. Check notes in 1 Cassette

2. Check Sensor(CS6) Poll

3. Check jam in 1 cassette and reload

4. Remove dust in CS1A, CS1B Sensor

5. Exchange 1 cassette box when there are many error

1. Check CS13 sensor (note jam and dust)

2. Replace CS13 sensor

(DISPENSE) Received the number of requirement by “0”.

Error to dispense 0 sheets to be required

(Separated rejection

1. Check received command

2. Check communication cable

3. Check Cash Dispenser Firmware Version

4004A (DISPENSE) Jam during dispensing.

4004A00

4004B00

4004C00

4004D

Error of note jam (Separated rejection)

Continuous 3 times error if note is long

(once tried, twice retried)=>Separated rejection

1. Remove jammed notes on Cash Dispenser return path

2. Remove dust in CS1~CS4 sensor

3. Install after rearranging notes in cassette

1. Check state of notes in reject box

2. Rearrange notes in cassette

3. Check Index of notes

4. Check foreign objects in the main motor encoder slit

5. Replace the CS8 encoder slit sensor

In case the number of notes detected outlet sensor(CS13/ LS2) is more than that of notes detected on CS1A,B sensor

(DISPENSE) Cassette separation before operation.

1. Check CS1 sensor

2. Reconnect CS1 sensor

4004D00

4004E00

40051

4005100

4005200

Error of being removed 1st cassette before separate rejection

Error of being removed 2nd cassette before separate rejection

1. Set cassette #1 correctly

2. Check the catcher inside cassette #1 guide

1. Set cassette #2 correctly

2. Check the catcher inside cassette #2 guide

(DISPENSE) Received the required number of notes 150 or more.

Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit.

The remaining notes at the sensor in front of the CST after dispense operation (CS1A,

CS1B)

1. Check the Cash Dispenser received command

2. Check the abnormal communication cable.

3. Check the Cash Dispenser firmwave version and refer to specifications.

1. Remove the remaining notes at a sensor in front of the CST

2. Realign notes in the cassette

3. Check abnormal clutch.

4. Check abrasion of the cassette box pick unit.

6- 28


Error Code

4005300

4005400

40055

4005500


Error for the double note detection during separation.

Cash Dispenser EP Program Error during dispense operation (failed table search)

1. Initialize after resetting the power

2. Upgrade the Cash Dispenser firmware or download software again

3. Replace the Cash Dispenser B/D

(DISPENSE) Detect CS13 during constant speed of motor / CS13 Jam during dispensing.

Timeout due to note’s length error passed through the CS13 / LS2 during dispense operation

1. Remove a jammed note between the tray and

Cash Dispenser

2. Remove a jammed note at the position of the

CS13 / LS2 sensor

3. Remove a dust on the CS13 / LS2 sensor

40056

4005600

4005700

4005800

4005900

(DISPENSE) Solenoid Error during dispensing.

Abnormal operation of the gate solenoid during dispense operation.

Cash dispenser configuration error

Retract box position error during command reserved operation

Initial jam time error

1. Remove a jammed note on the gate

2. Remove notes in the reject box and remount the reject box

3. Check if the CS3 / LS8 sensor bracket is bended.

4. Check if the CS3 / LS8 sensor cable is

Disconnected (CN10 #9~10)

5. Exchange a sensor after abnormal operating

CS3 / LS8 Gate detecting sensor.

6. Replace the reject solenoid 1

1. Replace cash dispenser PCB

2. Reconfigure cash dispenser setup data

1. Mount the retract box or open the box cover

2. Check if CS62 sensor poll is abnormal

3. Check if the CS62 sensor cable is disconnected

(Cash Dispenser Board CN10 #5~2).

1. Remove jammed notes

2. Clean the sensors (CS1~CS15) in cash dispenser

4005B00

2 Cassette Miss Feed Error (Fail to reject bill separately.)

4005D00

Continuously detected 2 notes for three times or more during dispense operation

1. Check notes’ status in the reject box

2. Realign notes in the cassette

3. Check foreign objects at the position of the CS5

Sensor Guide

4. Check if the CS5 cable is disconnected

(CS5_1:Cash Dispenser B/D CN10 #11~12,

25~28/ CS5_2:CN12)

6- 29


Trouble shooting Error Code Description

4006000

4006100

4006200

4006300

4006A00

4006B00

4007000

4007200

4007300

4007A00

4007B00

4007C00

Something is detected in C31AB sensor before dispensing bills from 3rd cassette.

Something is detected in C31AB sensor before dispensing bills.

Bills are remained in CS1AB sensor after dispensing bills.

Bills are remained in CS31AB sensor after dispensing bills

CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette.

Something is detected on CS31A, CS31B sensor during initialization

Something is detected on CS41AB sensor before dispensing bills from fourth cassette.

Something is detected on CS41AB sensor during dispensing bills.

Bills is remained in CS41AB sensor after dispensing bills.

CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette.

Something is detected on CS41A, CS41B sensor in initialization

Missfeed error in 4th cassette

4007D00

4008000

4008100

4008200

Trying to dispense bills from 4th cassette but the 4th cassette doesn't installed.

Something is detected on CS15AB sensor before dispensing operation

Something is detected in C15AB sensor during dispensing operation

Bill is remained in CS15AB sensor after dispensing operation

6- 30


Trouble shooting Error Code

40088

4008F00

40090

Description

(DISPENSE) Dispense the notes on the state of unsupported denomination setting.

CS13 sensor detects a bill with hole during dispensing

Decryption Error / Key Error

40091

40092

Receive CMD except certification on the status of non-certification.

Encryption Chip Communication Error

40093

40094

4009A00

4009D00

4009F00

0xC1 Command Execution Error (Certification

Fail)

0xC2 Command Execution Error (Certification

Fail)

CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette.

Trying to dispense bills from 3rd cassette but the 3rd cassette doesn't installed.

3 cassette miss feed error

400AC00

400BC00

400BD

Something is detected on CS2 sensor after dispense operation

Communication error - Command Length doesn't match.

(Set CDU Info) CDU Type Setting Error

400BE

400BE00

400BF

(DISPENSE) Jam on the transport during operation (CS4 A/B Dark)

Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 snesor detects the gap too close

(Initialize, Dispense) No Encoder Signal 150ms or more during operation.

6- 31



400C100

Cassette Jam during dispense operation

(1 CST Encoder Error).

Trouble shooting

1.Remove a jammed note in 1 Cassette.

2.Replace 1 cassette box when multiple errors occur.

400C200

400C300









400C400





400C6 Detect CS13 during initialization.

400C600 Error of CS 2, CS13 sensor during initialization

1.Remove a jammed note in CS13 sensor.

2.Replace CS13 sensor.

400C700

400C800

400C900

400CC

400CC00

400D000

Something is detected on CS12 sensor during dispensing bills or initialization.

Something is detected on CS14 sensor during dispensing bills or initialization.

Something is detected on CS14 sensor after dispense operation

(DISPENSE) Detect CS1A, CS1B just before reset.

Bill is remained on the sensor in front of cassette during resetting.

Bills are passed on CS13~CS12 sensor -

Timeout[Jam].

6- 32


Error Code

400D100

Description

Bills are passed on CS12~CS14 sensor -

Timeout[Jam].

400D7

4DN0000

4DN0100

Trouble shooting

DIP Switch Setting Error

Cash Dispenser communication failure during sending command to cash dispenser

Cash Dispenser communication failure during receiving command to cash dispenser

1. Remove the jammed notes

2. Initialize


2. Reboot ATM


2. Reboot ATM

4DN8100 Communication error of Shutter

8216091

9712000

9712100

9712200

9712300

9712400

9712500

9712600

9719000

9719100

9719200

Cash jammed on Cash Dispenser

Failed to create file

Failed to read file

Failed to write file

Failed to close file

Failed to delete file

Failed to copy file

Failed to create directory

Failed to execute an extra command in the status of Cash Unit Exchange

In case of not being the status of Cash Unit

Exchange out of End Exchange

In case of carrying out Cash In Start command at two times

1. Remove jammed notes on Cash Dispenser return path

2. Remove dust in CS1~CS4 sensor

1. Reboot ATM

2. Reinstall software

3. Replace hard disk drive

1. Reboot ATM



1. Reboot ATM



1. Reboot ATM



1. Reboot ATM



1. Reboot ATM



1. Reboot ATM



1. Reboot ATM



1. Reboot ATM



1. Reboot ATM



6- 33



9719300

In case of not being the status of Cash In out of End Cash In

9719400 Invalid Cash Unit ID

9719500 Invalid Cash Unit number

Trouble shooting

1. Reboot ATM



Reconfigure cash dispenser setup data


9719600

9719700

The abnormal of the number of Cash Unit

No. of dispensed notes that software counts is not matched to it cash dispenser responded


1. Initialize after resetting the power

2. Upgrade the Cash Dispenser firmware or download software again

3. Replace the Cash Dispenser B/D

Reconfigure denomination at supervisor mode

971A200

971A300

971A400

CASSETTE OFF POSITION”.

Not dispensable

In case the number of bills dispensed exceeds the maximum dispensing bill

In case the number of coins dispensed exceeds the maximum dispensing coin

971A500 Invalid mix number

Reconfigure currency at supervisor mode

1. Reconfigure denomination

2. Reconfigure currency

1. Check cash dispenser driver (CDM SP) version

2. Reconfigure the maximum dispensable count

1. Check coin dispenser driver version

2.Reconfigure the maximum dispensable count

1. Reconfigure cash dispenser at supervisor mode

971A600 In case automatic Retry of SP fails 3 times

971A700

971B000

There is no setting information about automatic

Retry standard

In case of being executed Reject or

Retract command without being the bills in stacker.

971C000 Not supported command

1. Check a dust in stacker

2. Reconfigure the maximum dispensable count

Reinstall software

971D200 Partial dispense from cassette #2

1. Check the replenished amount and replenish

2. Check the notes in cassette #1



971D300 Partial dispense from cassette #3



6- 34


Error Code

971DX00

9740000

Description

In case partial bills dispensed by dispensing demand when Partial Dispense option is on.

☞ “X” means cassette number.

Cash Dispenser communication failure during COM port open

9740101 In case incorrect cassette type is set.

Trouble shooting


2. Reboot ATM

9740102 In case nonexistent Note Index is set.

9741100

9741400

9741800

9742100

9742800

9743B00

9744700

9745B00

9746B00

9747B00

9747C00

974FF00

When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor.)

When sensing CS4A Dark (Error code,

400FF00 is subdivided by location of sensor.)

When sensing CS4B Dark (Error code,


When sensing CS21A,B Dark (Error code,


When sensing CS13 Dark (Error code,




Cash picking-up fail while cash in cassette #1 is enough

1. Check bill jam or no note in cassette #1

2. Check cash dispenser




When sensing CS41A, B Dark (Error code,



When sensing bills in the Stacker (Error code,






6- 35


Error Code

9749F00

Description


97914XX

97924XX

DEV_Cash Dispenser Time over Error Code

DEV_Cash Dispenser FATAL ERROR

(WARNING)

Trouble shooting



1. Reboot ATM


1. Reboot ATM


9799499 DISPENSER COUNT ERROR

C004F00

The Number of dispensed notes does not match

Check the sensor on cash dispenser

1. Check the number of dispensed notes.

2. Perform a test on the Cash Dispenser Unit.

6- 36


E.4 Modem


D030000 Modem is not responding Check the modem controller.

D030100

D030200

The target call address has call blocking enabled.

1. Check modem cable

2. Contact to technician support team

The specified terminal identifier is invalid.



D030300

All call appearances on the specified address are currently in use.



D030400

D030500

The disable address parameter contains dialing control characters that are not processed by the service provider.



The specified country/region code is invalid.


2. Contact to host and phone company

D030600

The operation failed for an unspecified or unknown reason.

Contact to technician support team

D030700 Insufficient resources to complete the operation Contact to technician support team

6- 37


E.5

Miscellaneous


1030100 DEV_PIN (Key data error from host)

2000400 Vault door open

Contact to host

Close the vault door. Check door switch.

9701010

9701012

9701016

Failed to connect communication between SP of

PIN and EP of one


Failed to deliver to data of EPP’s SP

Received data time out of EPP



9701017 Delivered data time out of EPP


9701031 Failed to read Register of EPP Reboot ATM

9701040 Failed to produce Thread of EPP Reboot ATM

9701060 Failed to create buffer

9701111 BCC error of EPP

9701151

9701152

EPP is down when it receives an 'Get Status' command

EPP is down when it receives an 'Clear Func Key' command

9722020 File Open Error

9722060

Memory Allocate Error

(PrintForm Allocate IndexBuffer Fail)

9722068 Invalid Media Name

97221C1 Form is not Found

97221C4 Form Name is NULL

Reboot ATM

Check BCC logic of EPP

1. Reboot ATM

2. Replace pinpad

1. Reboot ATM

2. Replace pinpad

1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


6- 38


Error Code

97221C6

97221C7

97221D1

97221D3

97221D4

PrintForm() offset is Invalid

Invalid Form (Too many Fields)

Media is not Found

Media Overflow when form size is larger than media size

Description

Media Name is NULL

Trouble shooting

1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


97221D5

Invalid Media (Attribute for Media definition is not proper)

97221D6

Invalid Media (Area size is larger than media size)

1. Reboot ATM


97221D7

97221E1

Invalid Media (Size of Media Name is exceeded to 2048 bytes totally)

1. Reboot ATM


Field is not Found

1. Reboot ATM


97221E2 Field Error (This Field must have initial value)

1. Reboot ATM


97221E3 Non-Indexed value for Indexed Field

1. Reboot ATM


1. Reboot ATM


97221E5 Invalid Field (This Field's width is 0)

1. Reboot ATM


9740020 Failed to create file

1. Reboot ATM


9740025 Failed to copy file

1. Reboot ATM


9745500 System power off while dispensing

6- 39



97915XX DEV_BRM Time over Error Code

97916XX DEV_PBM Time over Error Code

97918XX DEV_PIN Time over Error Code

9791AXX DEV_FNG Time over Error Code

9791BXX DEV_VFD Time over Error Code

97925XX DEV_BRM FATALERROR (WARNING)

97926XX DEV_PBM FATALERROR (WARNING)

97928XX DEV_PIN FATALERROR (WARNING)

9792AXX DEV_FNG FATALERROR (WARNING)

9792BXX DEV_VFD FATALERROR (WARNING)

Trouble shooting

1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


1. Reboot ATM


6- 40



991@@91 ON TRANSACTION POWER OFF

Trouble shooting

1. Reboot ATM


1. Check power supply

2. Check backup battery

D000100

D000200

Error while modem initializing

Reversal transaction failure

D000300 PIN ERROR

D000400 INVALID PIN

Check the modem connection and the modem test.

Check for any CDU error codes and the number of notes dispensed to customer.

Transaction was denied by host

Reboot ATM

D000500 BANK UNAVAILABLE

D000600 CARD NOT SUPPORTED

D000700 INSUFFICIENT FUNDS

D000900 INELIGIBLE ACCOUNT

D001000 DAILY LIMIT EXCEEDED

D001100 UNABLE TO PROCESS

D001200 Invalid transaction

D001300 Invalid amount

D001400 Invalid card number

D001500 UNABLE TO PROCESS

D001600 WITHDRAWAL LIMIT ALREADY REACHED

D001700 INVALID AMOUNT

D001800 EXTERNAL DECLINE








Check the transaction from the host and try again.







6- 41


Error Code

D001900 SYSTEM ERROR



D002000 Surcharge screen should have been displayed


Check BIN List

D002100 ROUTING LOOKUP PROBLEM Transaction was denied by host

D002200 UNABLE TO PROCESS Transaction was denied by host

D002300 TRANSACTION NOT SUPPORTED

D002400 Exceeds Issuer Withdrawal Limit



D003900 No Credit Account

D005200

D005500

No Checking Account

D005300 No Savings Account

D005400 Expire Card

Incorrect Pin



Try Balance Inquiry





D005700 Transaction not Permitted – Card

D005800 Transaction not Permitted – Terminal



D006100 Exceeds Withdrawal Limit

D007500 PIN Tries Exceeded

D007800 No Account




D008000 Invalid Date

6- 42



Error Code

D008300

D008600

Can not Verify PIN

Can not Verify PIN

Description

D009100 Bank Unavailable

D009200 System Unavailable

D009300 Transaction Serial Number mismatch

D009400 Record format mismatch.

D009500 Routing ID mismatch.

D009600 Terminal ID mismatch.

Trouble shooting


Try different cards.


Try different cards.



Check the terminal setting from the host.




D009700 Response Type mismatch (Reversal) Check the terminal setting from the host.

D009800 Response Type mismatch (Day Close) Check the terminal setting from the host.

D009900 Response Type mismatch (Config.)

D009A00

Response Type mismatch

(Withdrawal/Balance/Transfer)

D009B00 STX error

D009C00 ETX error

D009D00 FS out (after response code)

D009E00 FS out (after retrieval reference number)

D009F00 FS out (after system trace audit number)

D00A000 FS out (after account balance)

6- 43











D00A100 FS out (after available balance)

D00A200 FS out (after surcharge amount)

D00A300 FS out (after authorization response text)

Trouble shooting




D00A400 ETX wrong position Check the terminal setting from the host.

D00A500 FS out (after total cash dispense amount) Check the terminal setting from the host.

D00A600 FS out (after total non-cash dispense amount) Check the terminal setting from the host.

D00A700 FS out (after total surcharge amount) Check the terminal setting from the host.

D00A800 FS out (after config surcharge amount) Check the terminal setting from the host.

D00A900 ETX out (config) Check the terminal setting from the host.

D00AC00

Invalid data received from the host (MAC data mismatch)

D00B000 TERMINAL ID MISMATCHED


D00B100 TRANSACTION CODE MISMATCHED

D00B200 SECOND FIELD ID CODE MISMATCHED

D00B300 FIRST DES KEY WRONG SIZE

D00B400 SURCHARGE AMOUNT WRONG SIZE

D00B500 Sequence Number MISMATCHED

D00B600 INVALID RESPONSE CODE ERROR

D00B700 Authorization Number Error

D00B800 BUSINESS DATE Error

D00B900 Transaction time Number Error

D00BA00 BUSINESS DATE Error

6- 44


Error Code

D00BB00

D00BC00

D00BD00

D00BF00

D00C100

D00C200

D022200

D110000

Description

Balance amount Error

Actual Surcharge Error

Sequence Number MISMATCHED

BUSINESS DATE Error

Host Mac result error

ATM Mac result error

PIN CHANGE DECLINED

Cannot receive ENQ from the host

Trouble shooting

Check the key mode and MAC value

Check the key mode and MAC value

1. Check phone number


3. Contact phone company

1. Check phone number


3. Contact telephone company

1. Check modem and modem cable connection


D120000

Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data.

D130000 Receiving NAK more than 3 times



D140100 Disconnected by Unknown Reason



D140200 Disconnected by rejected call from remote party Try again later.

D140300

Disconnected because the local phone was picked up

Try again later.

D140400

D140500

Disconnected by Forwarded

Disconnected by Unreachable





6- 45


Error Code

D140600

D140700

D140800

Description

Disconnected by Congestion

Disconnected by Incompatible

Disconnected by un-known reason

Trouble shooting







D140900

D141000

Disconnected by Bad Address

Disconnected by Unavailable





D150000

1. Modem dial connection time-out

(while dialing the modem).

2. No response from host for 60 seconds.



D160100 Disconnected by Bad Address



D160200

D160300

D170000

Disconnected by Unavailable

Disconnected by Out of Order





No carrier (while sending/receiving data after dial connection)

Check host.

D170100 No Carrier during ENQ data receive from host Check host.

D170200 No Carrier before sending data send to host Check host.

D170300 No Carrier during sending data send to host Check host.

D170400 No Carrier during ACK/NAK data send to host Check host.

D170500

No Carrier during ACK/NAK data receive from host

Check host.

D170600 No Carrier during receiving data Check host.

6- 46


Error Code

D170700

D170800

NAK retry error.

Send retry error






Check modem

Check modem

D170900 Modem initialize fail

D171000 Modem Comport Failed

D180000 No Dial Tone(in Modem dial connection) Check telephone line connection. Test Modem.

D200000 Dial(Line) busy

Contact telephone company (Check telephone line connection. Check phone number.)

Try again later. Check phone number.

D210000

Time out(30sec.) for initializing modem before

Modem Dial connecting

Check telephone line connection. Test Modem.

D220000 not receiving EOT from HOST


Check host.

D230000 No response from Host - Dialing time out to Host


Check phone number.

D250000 Cannot connect to the host Check telephone line connection

D251000 Timeout while Sending

D251100 Communication error while Sending

D251200 Socket error while Sending

D251300 Timeout while Receiving

Check telephone line connection




D251400 Communication error while Receiving

D251500 Socket Error while Receiving



D320000 No response from Host/Dialing time out to Host Check telephone line connection

D320100 Outbound call is aborted Check telephone line connection. Test Modem.

D320200 Fail to dial out Check telephone line connection. Test Modem.

D320300 No Line Reply

6- 47


Error Code

D320400 Get Line ID Failed

D320500

Description

Modem Comport Failed

Trouble shooting

D320800 Modem Call Other Error

D410000 CRC Mismatch

D410100 No CRC Received

DA0xxx0 Host Denial Error

F000100 Number of Bill is not inputted


Make sure that the host is using CRC

Refer to E7. Description for error code organization

Enter number of bill. (required)

F000200 Parameter is not properly set (Surcharge Owner) Enter surcharge owner. (required)

F000300

F000400

F000500

Parameter is not properly set (Surcharge

Amount)

Parameter is not properly set (Adver. Text refreshing timer)

Parameter is not properly set (Advertisement text)

Enter surcharge amount. (required)

Enter Ad text refresh timer.

Enter Ad text.

F000600 Parameter is not properly set (Dispense limit) Enter Dispense limit.

F000700 Parameter is not properly set (Denomination) Enter Denomination. (required)

F000800 Parameter is not properly set (Fast Cash) Enter Fast Cash amount.

F000900 Master Key Index invalid Check Master key index.

F000A00 Master Key empty

F000B00 Host Phone Number is not inputted

Enter Master key. (required)

Enter Host phone number. (required)

F000C00 Error Retry Timer is not inputted Enter Retry timer.

F000D00 RMS Password is not inputted in RMS Enable Enter RMS password.

6- 48


Error Code

F000E00

Description

RMS Phone Number is not inputted in RMS

Enable

F000F00 Terminal Number is not inputted

F001000 Routing ID is not inputted

F001100 Master Key Serial Number is not inputted

Trouble shooting

Enter RMS phone number.

Enter Terminal number. (required)

Enter Routing ID. (required)

Enter Master key serial number.

F001200 Non-Cash Type text is not inputted

F001300 Parameter is not properly set

F001400 NVRAM Failure

F001500 ATM Serial No. Empty

F001600 Default master password was not changed

F001F00 Machine serial number is not set

F002F00 Host type is not set

F003F00 Communication ID invalid (only triton)

F004F00 EPP(Pinpad) key mode is invalid

F005F00 Denomination is invalid

F006F00 Failed Host Connection!

F007F00 Invalid Exchange Rate

F00FF00 Failed to write Journal

FFFFFFF NVRAM is broken

Enter Non-cash type text.

Check proper parameters in setting.

Try to clear NVRAM

Enter ATM serial number. (required)

Check serial number. 2. Set serial number.

Check host type. 2. Set host type.

Contact to technician support team .





1. Check Host Connection.

2. Contact to technician support team.

Download the exchange rate from RMS

1.Back up journal to thumb drive

2.Clear journal

3.Reboot ATM

1. Reset Master Password

2. Clear NVRAM

6- 49


Error Code

POWERAB UPS ABNORMAL

Description

POWERAC POWER OUT OR AC OFF

Trouble shooting

Check UPS

Check AC power status and environment

1. Check AC power status and environment

2. Check UPS

Check the cables and connections. SDN0100 Service Panel (SPL) communication error

6- 50


E.6

Description for error code organization

If an error occurs, you can understand cause of error through error code and help operator to judge situation.

Below example is forms and contents for error code “5-40047(00)”.

1. 5 in front “-“ is procedure number, and you can analysis the procedure that an error occurs through that number.

1) Procedure number, the number in front of “-“, is none as follow situations :

(1) Reboot the system when errors occur:

(2) Fail to restore automatically when errors occur:

(3) When transferring from Operator Mode to Transaction Mode not ruling out the error.

2) “1” – After users insert the card, procedure number is 1.

3) “3” – When sending message from ATM to Host, procedure number is 3.

4) “5” – When receiving transaction success message from Host, procedure number is 5.

5) “6” – After confirming notes during withdrawal, procedure number is 6.

6) “9” – When receiving transaction refusal message from Host, procedure number is 9.

2. “40047(00)” back of “-“ is a description for an error. (Refer to Error Code)

3. If an error occurs, below message will be displayed on the screen.

TERMINAL ID : XXXXXXXXXXXXXXX

ERROR CODE : 5-40047(00)

ERROR DESCRPITION

☞

HOST DE NIAL ERROR CODE

1. When receiving HOST DENY message, below error code will be displayed on the screen.

TERMINAL ID : XXXXXXXXXXXXXXX

ERROR CODE : 9DA0XX(X0)

ERROR DESCRIPTION

-When HOST DENY ERROR CODE is 2 byte, DA0XX(00) will be displayed.

(Value of XX means denial code.)

- When HOST DENIAL ERROR CODE is 3 bytes, DA0XX(X0) will be displayed.

(Value of XXX means denial code.)

6- 51


F. Installation Guide

F.1 Installation Requirements and Necessary Tools

z Installation condition and space

Following conditions should be met before installing equipment.

1) Temperature while operating should be between 41°F - 104°F

2) Relative humidity while operating should be between 25% < RH < 85%, Non-Condensed

3) Avoid locations where intense direct light is reflected off the LCD screen.

4) Avoid locations where strong static electricity can occur.

5) Avoid placing the product next to equipment that produces electromagnetic waves. It could interfere with data transfer.

6) The floor must allow easy wheelchair access from the front or the side.

7) Space required for servicing the machine should be considered before installation.

6- 52


45°

NOTE: All the unit in the dimension is mm and the unit in the parenthesis is inch.

Fig.6.6 Installation space #1 (Plan view)

6- 53


45°

Fig.6.7 Installation space #2 (Side view) z Tools required for installation

In order to move the machine and place it in a proper location, you should seek the help of professionals trained in moving heavy equipment.

Following tools are needed to install the machine.

- Wire cutter

- Lifter

- Screw driver (Flat, Phillips)

- Wrench (Spanner)

- Leveling tool

6- 54


F.2 How to Install this ATM at Customer Site

z

Unpacking

1 ) Unpack the machine on top of the palette.

2 ) Cut the straps that are fastened around the box with a knife. (refer to Fig. 6.8)

(Be careful when cutting the straps.)

3 ) Use an appropriate tool to remove the nails from the palette. (refer to Fig. 6.9)

4 ) Remove the lid, then box from the top. Do not discard the packaging materials until you have verified any shipping damage claim. Contact your distributor immediately if you see any shipping damage. Store the box in a safe place to re-use or discard of appropriately.

5 ) Verify the contents carefully with the packing list to be sure all items listed are included. Notify your distributor of any shortages.

6 ) If only the palette needs to be removed, lift the whole machine from the bottom and set it aside.

Fig. 6.8

6- 55

Fig. 6.9


z

Physical Installation

To install NH-2700 ATM, perform the following steps.

1) Place the “Anchor bolts locate sheet” at the place where the machine is to be installed. (refer to

Fig. 6.10)

2) Place the system on a flat surface. Be careful when opening the top or bottom of the machine because it can be off balance

3) Place the Anchor nuts into the ground according to the anchor bolts locate sheet.

(4 places)

4) Place NH-2700 ATM on top of the sheet.

5) Open the Security cover with the key provided.

6) Using the supplied combination (factory preset at 50-25-50 for dial lock & cencon lock and 1-2-3-4-

5-6 for electronic lock) open the Security Door.

This combination should be changed as soon as possible. Refer to Chapter 4, 6 for instructions on changing the lock combination.

7) After the anchor nuts are in place according to the anchor holes on the bottom of NH-2700 ATM, tighten the anchor bolts tightly.

6- 56


NOTE: All the unit in the dimension is mm and the unit in the parenthesis is inch.

Fig. 6.10 Anchor diagram of NH-2700 ATM

6- 57


● Hardware Installation

1) Verify the power voltage (110/220V) to be used and set the appropriate voltage on the power supply.

2) Verify that the telephone line to be used for the ATM is in proper working order. Hyosung recommends the use of shielded phone line in locations with close proximity to other appliances.

(For Dial-up)

3) Open the security door and remove any shipping materials and note any warning or installation instructions.

4) Remove the screw, which is set to hold the Cash Dispensing Unit platform in place.

5) Remove the cash cassette from the box, fill the cassette with the appropriate amount of notes, and place it in the Cash Dispensing Unit carefully. Place the appropriate denomination label on the front of the cassette.

6) Before closing the vault, thoroughly test the combination lock by locking and unlocking the lock several times. It is much easier to diagnose potential lock problems before shutting the door

7) Open the top of the ATM. Place the receipt paper in the Receipt Printer. The paper prints only on one side (shiny side) always check the roll when you install paper.

Place the roll so that the coated side (shiny side) will be facing up.

8) Connect the Power cable and telephone cable to the appropriate outlets on the wall.

(Verify once again if the power voltage is 110V or 220V)

9) Turn the power on and verify if all systems are operational. If any part of the system is not operational then an error code will be displayed. Verify with the Error Code and follow the appropriate steps. If the error is not corrected please contact your local distributor. Set all the system parameters. For more detailed information refer to Chapter 5 and Chapter 6.

6- 58


F.3 Software Quick Installation Guide

z Clear NVRAM

(1) NVRAM

There are many important data in the NVRAM such as journal and configuration data.

To clear all of configuration and journal data to the initial status, clear NVRAM after S/W installation.

If you upgrade ATM machine operating in the field, you must backup journal and remember configuration information before clearing NVRAM.

(2) Clear NVRAM

1) Enter Supervisor Menu as Master Password

6- 59


2) Select “SYSTEM SETUP” menu

3) Select “SYSTEM CONTROL” menu

6- 60


4) Select “CLEAR ALL” menu.

5) Confirm and select “Yes” menu.

6) All NVRAM data will be cleared and ATM will be automatically rebooted.

6- 61


F.4 Installation Guide for NH-2700

z DIAL-UP INITIAL SETTING

(1) DIAL-UP SETTING

1) Input Master password to enter main screen.

2) Select “HOST SETUP” menu.

6- 62


3) Select “TELEPHONE NUMBER” menu.

4) Be sure to input the telephone numbers both in the HOST PHONE #1 and in the HOST PHONE #2 after selecting “HOST PHONE #1” and “HOST PHONE #2” menu and click ‘ENTER’ on the pinpad.

5) After above procedures, press IN SERVICE button or ‘1’ key on the pinpad in the main screen.

6- 63


z TCP/IP INITIAL SETTING

(1) TCP/IP SETTING

1) Input Master password to enter main screen.

2) Select “CUSTOMER SETUP” menu.

6- 64


3) Select “SELECT PROCESSOR” menu.

4) Select “COMMUNICATION” menu.

5) Select “TCP/IP” menu and message in the COMMUNICATION box will be changed from DIALUP to

TCP/IP.

6) Click ‘CANCEL’ button and SELECT PROCESSOR screen will be back.

6- 65


7) Select “MESSAGE FORMAT” menu in the SELECT PROCESSOR screen.

8) Select “STANDARD1” menu in the MESSAGE FORMAT screen. Click ‘CANCEL’ button to go

SELECT PROCESSOR screen.

6- 66


9) Select “TCPIP TYPE” menu in the SELECT HOST screen.

10) Set “STANDARD” in the TCP/IP TYPE menu and set DISABLE in the SSL OPTION menu. Click

‘CANCEL’ button to go SELECT PROCESSOR screen.

11) Click ‘CANCEL’ button and CUSTOMER SETUP screen will be shown. Click ‘CANCEL’ button once more to go to the OP MAIN screen. And select “SYSTEM SETUP” menu.

12) Select “TERMINAL IP” menu.

6- 67


13) Set “DHCP EN/DISABLE” as DISABLE to activate buttons related with “STATIC IP”

14) Select “IP ADDRESS”, “GATEWAY”, “SUBNET MASK” and “DNS” and set the input values individually.

15) Select “HOST SETUP” menu in the OP MAIN screen.

16) Select “HOST ADDRESS” menu in the HOST SETUP screen.

6- 68


17) Select “URL EN/DISABLE” menu in the HOST ADDRESS screen.

18) Select “HOST ADDRESS 1”, “PORT NUMBER 1”, “HOST ADDRESS 2”, “PORT NUMBER 2” in the HOST ADDRESS screen and set input values individually.

19) After finishing all setting up, press IN SERVICE button ‘1’ or CANCEL key on the pinpad in the main screen. Then ATM will be rebooted automatically with the “REBOOTING” message shown.

6- 69


G. Transaction Screen Flow

This chapter shows you the demonstration screen for NH-2700.

G.1 TRANSACTION PROCESS (ENGLISH)

G.1.1 AP MAIN

This is a main AP screen and the customer can start to do transaction by inserting and quickly removing the card on card reader.

G.1.2 SELECT LANGUAGE

Language a customer would like to use in transaction can be selected in this screen.


6- 70


G.1.3 Enter PIN

This screen is to enter PIN of customer's card

G.1.4 SELECT TRANSACTION

This screen is to select transaction type the customer wants to transact such as withdrawal, balance inquiry and transfer is selected in this screen.


6- 71


G.1.4.1 WITHDRAWAL: FEE NOTICE

This screen is to show a customer the information of surcharge.


G.1.4.2 WITHDRAWAL: SELECT RECEIPT PRINTING OR NOT

This screen is to ask a customer if he/she wants to get the receipt or not.


6- 72


G.1.4.3 WITHDRAWAL: SELECT ACCOUNT (Checking, Saving, Credit Card)

This screen is to ask a customer where he/she wants to withdraw in checking, saving, credit card


6- 73


G.1.4.4 WITHDRAWAL: SELECT THE AMOUNT OF WITHDRAWAL

This screen is to select the amount of withdrawal. If there is not any amount to withdraw, please select the “OTHER” key and can input the amount the customer would like to withdraw.

1) Amount Selection


2) Amount Input (Other)


6- 74


G.1.4.5 WITHDRAWAL: CONNECTING HOST

This screen is to show the customer that the transaction is in progress.

6- 75


G.1.4.6 WITHDRAWAL: DISPENSING MONEY AND TAKE MONEY

This screen is to show the customer that his/her request amount is dispensing and to notify the customer to take his/her money.

6- 76


G.1.4.7 WITHDRAWAL: PRINTING TRANSACTION AND TAKE RECEIPT

This screen is to show the customer that his/her transaction record is printing and to notify the customer to take his/her receipt.

6- 77


G.1.4.8 WITHDRAWAL: THANK YOU

This screen is to show the customer that the transaction has been successfully completed.

6- 78


G.1.4.9 TRANSFER: SELECT RECEIPT PRINTING OR NOT

This screen is to ask a customer if he/she gets the receipt or not.


G.1.4.10 TRANSFER: SELECT ACCOUNT TO TRANSFER FROM

This screen is to ask a customer where he/she wants to transfer from; checking, saving, credit card


6- 79


G.1.4.11 TRANSFER: SELECT ACCOUNT TO TRANSFER TO

This screen is to ask a customer where he/she wants to transfer to; checking, saving, credit card


G.1.4.12 TRANSFER: ENTER TRANSFER AMOUNT

This screen is to select the amount of transfer.


6- 80


G.1.4.13 TRANSFER: CONNECTING HOST


6- 81


G.1.4.14 TRANSFER: PRINTING TRANSACTION AND TAKE RECEIPT


6- 82


G.1.4.15 TRANSFER: THANK YOU


6- 83


G.1.4.16 INQUIRY: SELECT RECEIPT PRINTING OR NOT



G.1.4.17 INQUIRY: SELECT ACCOUNT TO INQUIRE

This screen is to ask a customer which account he/she wants to inquire


6- 84


G.1.4.18 INQUIRY: CONNECTING HOST


6- 85


G.1.4.19 INQUIRY: PRINTING TRANSACTION AND TAKE RECEIPT


6- 86


G.1.4.20 INQUIRY: THANK YOU


6- 87


G.2 TRANSACTION PROCESS (SPANISH)

G.2.1 AP MAIN





6- 88


G.2.3 Enter PIN


G.2.4 SELECT TRANSACTION



6- 89








6- 90





6- 91




1) Amount Selection




6- 92




6- 93




6- 94




6- 95




6- 96








6- 97








6- 98




6- 99




6- 100




6- 101








6- 102




6- 103




6- 104




6- 105


G.3 TRANSACTION PROCESS (FRENCH)

G.3.1 AP MAIN





6- 106


G.3.3 Enter PIN


G.3.4 SELECT TRANSACTION



6- 107








6- 108





6- 109




1) Amount Selection




6- 110




6- 111




6- 112




6- 113




6- 114








6- 115








6- 116




6- 117




6- 118




6- 119








6- 120




6- 121




6- 122




6- 123


H. Supported USB Memory and HUB

H.1 USB Memory

H.1.1 Supported USB Memory

No. Vendor Modem Remarks

1

2

3

Sony Corporation

(VID:0x054C)

SMI Corportation

(VID:0x090C)

Kingston

(VID:0x0951)

Storage Media

(PID:0x0243)

USB Disk

(PID:0x1000)

Data Traveler

(PID:0x1603)

512MB

512MB

512MB

4

5

6 pq1

(VID:0x3538)

LEXAR Media

(VID:0x05DC)

LG

(VID:0x090C)

USB Mass Storage Device

(PID:0x0042)

JD FIREFLY

(PID:0A560)

USB Driver

(PID:0x1000)

512MB

1GB

1GB

7

Memorex

(VID:0x12F7)

☞

VID : Vendor ID, PID : Product ID

TD Classic 003B

(PID:0x1A00)

H.1.2 Supported Memory Specifications

1GB

1) File System: FAT

2) Number of supported drivers: 1

3) Memory: 2GB or below

☞ Example : 1) SANDisk 512MB is not supported because it has 2 file systems.

(CDFS and FAT)

2) Sony Storage Media is supported because it is FAT, 1 driver and 512 MB size.

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H.2 Supported USB HUB Types

No. Vendor Modem Model

1

Macsense

Connectivity

UH-Mini4i

VID(HUB CHIP Vendor) PID

0x05E3(Genesys Logics inc) 0x0606

2 INLAND Inland USB2.0 HUB 0x0409(NEC Corporation)

3

VAKO

International Inc

USB 2.0 Aluminum

HUB

I.Connector(PPA

4Port HUB)

0x05E3(Genesys Logics inc)

0x05E3(Genesys Logics inc)

0x005A

0x0606

0x0606

5 ZIO USB 2040 Mini 0x05E3(Genesys Logics inc) 0x0606

6 DSP Inc E-Star QU24WR 0x05E3(Genesys Logics inc) 0x0606

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I. Advertisement & Receipt Header image Update Guide

I.1 Preparation

Software Update function in Nautilus Hyosung’s Windows CE Machine is applicable to update advertisement images.

I.1.1 Supported Image Format

The following table describe the supporting format of welcome advertisement image

Model Image Size DPI Color File Format Max Size (one image)

NH-2700 1024 X 600 72 16bit color JPEG 300KB

The following table describe the supporting format of transaction advertisement image

Model Image Size DPI Color File Format Max Size (one image)

NH-2700 753 X 225 72 16bit color JPEG 160KB

The following table describe the file name and path of advertisement images. The path in blow table indicates image size is 1024 X 600

Welcome Advertisement

Screen #1

Screen #2

File Name

Adv_01.jpg

Adv_02.jpg

Path

\ATM\Advertisement\1024_600


Screen #3

Screen #4

Screen #5

Screen #6

Adv_03.jpg

Adv_04.jpg

Adv_05.jpg

Adv_06.jpg





Transaction Advertisement File Name

Screen #1 TranAdv_01.jpg

Screen #2

Screen #3

Screen #4

Screen #5

Screen #6

TranAdv_02.jpg

TranAdv_03.jpg

TranAdv_04.jpg

TranAdv_05.jpg

TranAdv_06.jpg

Path







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The following table describe the supporting format of receipt header image

File Name

(Fixed)

Image Size Color File Format

Max Size

(one image)

ReceiptHeader.bmp 560 X 120 2bit color

I.1.2 Updating your own UpdateInfo.dat (Optional)

Bmp 12KB

Advertisement images are updated using the software update program. While updating program proceeds, a line of message shows up in the main screen. If you want to change the message, just edit UpdateInfo.dat. The message length is up to 40 characters. A sample content is as follows.

You can replace “A sample message.(V1.21)” to your own message.

A sample message. (V1.21)

UpdateInfo.dat

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I.1.3 Makeing SW Update media

1) Make “UPDATE” folder in the USB memory drive or the SD Card.

2) Make “NH2700CE” folder in the “UPDATE” folder.

3) Make “PATCH” folder in the “NH2700CE” folder.

4) Copy “UpdateInfo.dat” to under “PATCH” folder. (Optional)

5) Make “ADVERTISEMENT” folder in the “PATCH” folder.

6) Make “1024_600” folder in “ADVERTISEMENT” folder.

7) Copy all image files to under “1024_600” folder.(check the file name)

8) If you want to change receipt header image, Copy the receipt header image file.

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The following picture describes the layout of the USB Drive or SD Card.

(If you have the master media which get from Nautilus Hyosung, you can see the same layout except

“Patch” folder. “Patch” folder is replaced “master” folder.)

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I.2 Execute updating

I.2.1 Software Update

Advertisement images can be installed or updated by Software Update tool in supervisor menu.

You can update advertisement images by software downloading with MoinView server. Please refer to the MoinView manual for the detail downloading functionality.

1) Press SYSTEM SETUP button.

2) Press SYSTEM CONTROL button.

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3) Plug the USB drive in USB slot and press left-top function key, “SOFTWARE UPDATE”.

4) Press left function key, “YES”.

When “YES” button is selected, new software in USB drive is transferred to a dedicated directory(ATM) and ATM will start to reboot automatically.

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I. 2.2 Enable Welcome Advertisement

You can enable or disable Welcomoe Advertisement in the supervisor menu.

1) Press CUSTOMER SETUP button

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2) Press “ADVERTISEMENT” button

3) Press “WELCOME ADVERTISEMENT” button

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4) You can enable or disable Advertisement images to view by pressing “SCREEN” Key.

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I. 2.3 Enable Transaction Advertisement

You can enable or disable Transaction Advertisement in the supervisor menu.

1) Press CUSTOMER SETUP button

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2) Press “ADVERTISEMENT” button

3) Press “TRANSACTION ADVERTISEMENT” button

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4) You can enable or disable Advertisement images to view by pressing “SCREEN” Key.

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I.3 Making MoniView update media

All supported image format refer to “I.1.1 Supported Image Format”

1) Make “PATCH” folder.

2) Copy “UpdateInfo.dat” to under “PATCH” folder. (Optional)

3) Make “ADVERTISEMENT” folder in the “PATCH” folder.

4) Make “1024_600” folder in “ADVERTISEMENT” folder.

5) Copy all image files to under “ADVERTISEMENT” folder.(check the file name)

6) If you want to change receipt header image, Copy the receipt header image file.

7) Make comperessed file like the below layout.

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The following picture describe the layout of Zip file

ZIP

PATCH.ZIP

UpdateInfo.dat

ADVERTISEMENT

1024_600

JPG

JPG

Adv_01.jpg

Adv_02.jpg

JPG

JPG

Adv_03.jpg

Adv_04.jpg

JPG

JPG

JPG

Adv_05.jpg

Adv_06.jpg

TranAdv_01.jpg

JPG

JPG

JPG

TranAdv_02.jpg

TranAdv_03.jpg

TranAdv_04.jpg

JPG

JPG

TranAdv_05.jpg

TranAdv_06.jpg

BMP

ReceiptHeader.bmp

And you can download the “Patch.zip” using MoniView.

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Hyosung 2700CE

Owner’s manual

Hyosung 2700CE

ATM Network service department

1-800-929-0228 www.atmnetwork.net

Revision Record

Table of Contents

Chapter 1. Introduction

1. Introduction

1.1 About the NH-2700

1.2 Features

1.3 What is in this manual

Chapter 2. Precautions for Safety

2. Precautions for Safety

2.1 Overview

2.2 Description of Precaution Symbols

Chapter 3. Hardware Specifications

3. Hardware Specifications

3.1 Dimensions

3.2 Component Locations

3.3 LCD & Customer Keypad

3.4 Cash Dispenser Unit

3.5 Receipt Printer

3.6 Magnetic Card Reader

3.7 Main Control Board

3.8 Operating Environment

Chapter 4. Operating Instructions

4. Operating Instructions

4.1 Opening and Closing the Door

Option A : Electronic Lock

Option B. Cencon Lock

4.2 Replenishing the Cash Cassette

4.3 Emptying the Reject Bin

4.4 How to Clear Jam

Option A. Cash Dispenser with 3 Cassettes

A.1 Replenishing the Cash Cassette

A.2

Emptying the Reject Bin

A.3 How to Clear Notes Jam

4.5 Loading the Receipt Paper

NOTE: THE BASIC MECHANISM OF RECEIPT PRINTER

4.6 How to Clear a Receipt Jam

Chapter 5. Operator Function

5.1 BASIC SYSTEM OPERATION

5.2 SUPERVISOR MENU

5.3 SETTLEMENT

5.4 JOURNAL

5.5 REPORT

5.6 DIAGNOSTICS

5.7 CUSTOMER SETUP

5.8 SYSTEM SETUP

5.9 HOST SETUP

5.10 TRANSACTION SETUP

5.11 SITE MAP

5.12 QUICK REPLENISH

5.13 QUICK CONFIGURATION

Chapter 6. Appendix

6. Appendix

A. Bill Conditions

B. Receipt Paper Specifications

C. Magnetic Card Specifications

D. Electronic Lock

D.1 Cencon Lock

D.2 Electronic Lock

E. Error Code Table

F. Installation Guide

● Hardware Installation

G. Transaction Screen Flow

G.1 TRANSACTION PROCESS (ENGLISH)

G.2 TRANSACTION PROCESS (SPANISH)

G.3 TRANSACTION PROCESS (FRENCH)

H. Supported USB Memory and HUB

H.1 USB Memory

H.2 Supported USB HUB Types

I. Advertisement & Receipt Header image Update Guide

I.2 Execute updating

I.3 Making MoniView update media

Related manuals

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