Hyosung 2700CE - Transnet Enterprises Inc

Owner’s manual
Hyosung 2700CE
ATM Network service department
1-800-929-0228
www.atmnetwork.net
NH-2700
Revision Record
Date
Page
Version
March 2010
All
1.0
April 2010
All
1.1
May 2010
Chapter 5, 6
1.2
Description of Change
New Publication
Modifying manual name.
- NH-2700CE → NH-2700 (Front Load)
Updating chapter 5.
- Adding the descriptions and pictures for TCP/IP
(Diagnostics), Optional Function 2, In Service, Site Map,
Quick Replenish.
Updating chapter 6.
- Updating software quick installation guide and transaction
screen flow.
NH-2700
Table of Contents
1. Introduction
1.1 About NH-2700
···································································································1-2
1.2 Features ···············································································································1-2
1.3 What is in this Manual ·························································································1-3
2. Precautions for Safety
2.1 Overview ··············································································································2-2
2.2 Description of Precaution Symbols ···································································2-3
3. Hardware Specifications
3.1 Dimensions ··········································································································3-2
3.2 Component Locations ························································································3-3
3.3 LCD & Customer Keypad ····················································································3-5
3.4 Cash Dispenser Unit
····················································································3-6
3.5 Receipt Printer ·····································································································3-7
3.6 Magnetic Card Reader
·······················································································3-8
3.7 Main Control Board ·····························································································3-9
3.8 Operating Environment ····················································································3-10
4. Operating Instructions
4.1 Opening and Closing the Door ···········································································4-2
4.2 Replenishing the Cash Cassette ······································································4-11
4.3 Emptying the Reject Bin
···········································································4-13
4.4 How to Clear Jam
···········································································4-14
4.5 Loading the Receipt Paper
············································································4-21
4.6 How to clear a Receipt Jam
···························································4-24
5. Operator Functions
5.1 Basic System Operation
5.2 Supervisor Menu
5.3 Settlement
5.4 Journal
···················································································5-2
··················································································5-18
··················································································5-22
··················································································5-24
NH-2700
5.5 Report
5.6 Diagnostics
5.7 Customer Setup
5.8 System Setup
5.9 Host Setup
5.10 Transaction Setup
5.11 System Setup
5.12 Host Setup
5.13 Transaction Setup
··················································································5-27
··················································································5-35
··················································································5-46
··················································································5-90
················································································5-107
················································································5-128
················································································5-131
················································································5-132
················································································5-135
6. Appendix
A. Bill Conditions
············································································6-2
B. Receipt Paper Specifications ·············································································6-7
C. Magnetic Card Specifications ··········································································6-10
D. Electronic Lock
············································································6-11
E. Error Code Table
··········································································6-18
F. Installation Guide
···········································································6-52
G. Transaction Screen Flow
·········································································6-70
H. Supported USB Memory and HUB ····································································6-124
I. Advertisement & Receipt Header Image Update Guide ····································6-126
NH-2700
1. Introduction
Chapter 1. Introduction
1- 1
NH-2700
1. Introduction
1. Introduction
1.1 About the NH-2700
The NH-2700 is designed to meet the everyday demands of immediate cash needs for individuals with
a compact size to fit in virtually any place. This Automated Teller Machine (ATM) is connected to a
network processor to verify accounts and any other inquires through the insertion of a customer’s card.
The NH-2700 is easy to use, easy to service and is able to support customer’s needs.
1.2 Features
z
Dial Lock
z
Electronic & Cencon lock Options
z
10.2 inch wide TFT LCD
z
1024 × 600 Resolution of Wide TFT LCD
z
Modem & TCP/IP selectable
z
1,000 new notes capacity
z
2,000 /6,000 (3CSTx2,000) new notes cassette (optional)
z
DIP type card reader
z
EMV IC DIP optional
z
Thermal line receipt printer
z
Support electronic journal
z
Support audio guidance
z
Support ADA audio guidance
z
UL Business-Hour Safety
z
Front Access / Operation
1- 2
NH-2700
1. Introduction
1.3 What is in this manual
This NH-2700 Automated Teller Machine Manual contains all information needed for normal
operational use.
This manual contains Unit Specifications, ATM Opening & Closing Procedures, Operator Functions,
Customer Transactions, Error Recovery and etc.
Some of the information in this manual may differ according to the network processor to be connected.
1- 3
NH-2700
2. Precautions for Safety
Chapter 2. Precautions for Safety
2- 1
NH-2700
2. Precautions for Safety
2. Precautions for Safety
2.1 Overview
Common Precaution for Safety
Precautions outlined this manual provide information on safe and
proper handling of the product. Non-compliance of the precautions
may result in injury or damage to the product.
This precaution symbol with sample term tells you safety warnings
during equipment handlings.
Please read the following instructions before operating equipment.
z
Operate equipment in the order outlined in this manual.
z
Follow precautions indicated in this manual, as well as the equipment itself.
Failure to properly address these precautions may lead to injury or damage to
the product.
z
Avoid operations not addressed in this manual.
z
If you cannot remedy system problems using the methods outlined in this manual,
please refer to contact information listed in the manual.
z
Any change or modifications in construction of this device which are not expressly approved
by the party responsible for compliance could void the user’s authority to operate the
equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
2- 2
NH-2700
2. Precautions for Safety
2.2 Description of Precaution Symbols
Symbol
Description
Electrical Shock
• Do not remove cover. Only a maintenance engineer is allowed to open the
cover.
• Do not touch. You may receive electric shock.
• Make sure to turn off the power when servicing the equipment.
High Temperature
• Do not touch the equipment when it is running.
• The equipment can get extremely hot and may cause a burn.
• Make sure to close the cover before running the equipment.
Be Careful when Moving
• The equipment is heavy. Make sure at least 2 people to lift or move the
equipment.
• Do not attempt to move the equipment alone. You may be injured by dropping
the heavy equipment.
Fire Hazard
• Place the equipment in an area away from any combustible materials.
• The equipment may catch on fire from overheating or short circuit of the power
supply unit.
Disassembly
• Do not disassemble or modify the equipment unless you are a certified
engineer.
• Contact the service center for maintenance, adjustments and repairs.
• Improper disassembly may cause fire or electrical shock.
Fall down
• Do not place the equipment where the floor cannot sustain the weight of the
equipment, or on slanted or unstable surface.
• Equipment may fall down and cause injury or damage.
2- 3
NH-2700
2. Precautions for Safety
Symbol
Description
Unplug the Equipment
• Stop using the equipment immediately if it smokes, emits an unusual smell,
makes abnormal sounds, or if liquids or other foreign materials enter the
equipment.
• If the above-mentioned abnormalities occur, immediately turn off the power,
unplug the equipment and contact the service center.
• If you ignore these symptoms, the equipment may catch on fire or cause
electric shock.
[CAUTION!]
1. TO REDUCE THE RISK OF FIRE, USE ONLY No. 26 AWG OR LARGER
TELECOMMUNICATION LINE CORD
2. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSED
OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
3. FOR PLUGGABLE EQUIPMENT, THE SOCKET-OUTLET SHALL BE INSTALLED NEAR THE
EQUIPMENT AN SHALL BE EASILY ACCESSIBLE
4. THE EQUIPMENT IS TO BE SECURED TO THE BUILDING STRUCTURE BEFORE
OPERATION
2- 4
NH-2700
3. Hardware Specifications
Chapter 3. Hardware Specifications
3-1
NH-2700
3. Hardware Specifications
3. Hardware Specifications
3.1 Dimensions
NOTE: All the units in the dimension is mm and the unit in the parenthesis is inch.
Fig. 3.1 NH-2700 Dimension
3-2
NH-2700
3. Hardware Specifications
3.2 Component Locations
Front View
4x2 NDC Function Key
Customer Display
(Default)
10.2” IR Touch (Option)
Dip Type Magnetic
Receipt Printer Slot
Card Reader
Encrypted PIN Pad
Fig. 3.2 (a) Component Location (Front)
3-3
NH-2700
3. Hardware Specifications
Internal View
Receipt
Printer
Main Controller &
Customer Display
Magnetic
Card Reader
Power Supply
Cash Dispenser
Reject Bin
Cash Cassette
Vault Door
Fig. 3.2 (b) Component Location (Inside)
3-4
NH-2700
3. Hardware Specifications
3.3 LCD & Customer Keypad
Fig. 3.3 LCD & Customer Keypad
LCD
z
Screen Size : 10.2 ″
z
Wide TFT LCD
z
Resolution : 1024 × 600 pixels
z
4 x 2 Function Keys (Default)
z
10.2” IR Touch (Option)
Keypad
z
10 Alphanumeric ,3,4, ENTER, CLEAR, CANCEL, BLANK Keypads
3-5
NH-2700
3. Hardware Specifications
3.4 Cash Dispenser Unit
Cash Dispenser with 1 cassette
Cash Dispenser with 3 cassettes (Option)
Fig.3.4 Cash Dispenser
Basic Specification
z
Capacity of 1,000 new notes
z
40 notes/1 transaction
z
Capacity of 2,000/6,000(3CSTx2,000) new notes (optional)
z
Reject bin with capacity of 200 notes
z
Note by note reject
3-6
NH-2700
3. Hardware Specifications
3.5 Receipt Printer
Fig. 3.5 Receipt Printer
Basic Specification
z
Thermal line printing
z
Thermal Roll Paper
z
Black Mark Paper Support
z
See Appendix : RECEIPT PAPER SEPECIFICATIONS
3-7
NH-2700
3. Hardware Specifications
3.6 Magnetic Card Reader
Fig. 3.6 Magnetic Card Reader
Basic Specification
z
Dip type Card Reader
z
EMV IC DIP Option
z
ISO 1, 2 Read
z
See Appendix : MAGNETIC CARD SPECIFICATIONS
3-8
NH-2700
3. Hardware Specifications
3.7 Main Control Board
Fig. 3.7 Main Controller
Basic Specification
z
S5PC100 834 MHz (ARM Cortex-A8) CPU
z
SDRAM (256MB), Flash Memory (256 MB)
z
Operating system : Windows CE 6.0
z
Serial ports : 8 Ports
z
Communication : Modem & TCP/IP Selectable
3-9
NH-2700
3. Hardware Specifications
3.8 Operating Environment
Power Requirements
100W Free Voltage (90~264VAC)
Power Connections
The NH-2700 ATM must be connected to a dedicated power circuit. This circuit must consist of LINE,
NEUTRAL and GROUND leads connected directly to the power circuit breaker panel. This circuit
cannot be shared with any other equipment.
Temperature
z
In storage
: 14°F - 140°F
(-10°C ~ 60°C, 15°C/H)
z
While operating
: 41°F - 104°F (5°C ~ 40°C, 10°C/H)
Humidity
z
In storage
: 10% < RH < 90%, Non-Condensed
z
While operating : 25% < RH < 85%, Non-Condensed
3-10
NH-2700
4. Operating Instructions
Chapter 4. Operating Instructions
4-1
NH-2700
4. Operating Instructions
4. Operating Instructions
4.1 Opening and Closing the Door
4.1.1 How to open the security door
1) Turn the security cover key clockwise to open the
security cover.
2) Unlock the dial lock referring to “4.1.2 How to open
the dial lock”.
3) Turn the security door handle counterclockwise, then
pull the security door to open it.
4) Use the reverse order of above description to close the security cover and door.
4-2
NH-2700
4. Operating Instructions
4.1.2 How to open the dial lock
Make sure that this lock would be set 50-25-50 as factory default setting.
1) Turn to the counterclockwise for more than four times and set to “50.”
2) Turn to the clockwise and stop at “25” at the third times.
3) Turn to the counterclockwise and stop at “50” at the second times.
4) Turn to the clockwise until the dial does not move any more.
NOTE: The center scale mark is used to open the safe unit
5) The safe door will open when turning the handle to counterclockwise.
4-3
NH-2700
4. Operating Instructions
4.1.3 How to set the new password
For example, let's assume that you would like to set the following number (10-50-70)
1) Open the safe door as described in the above.
2) To close the mechanical lock, turn the handle to clockwise with the door opening
3) Turn to the counterclockwise for more than four times and set to “50” at left scale
indicator as shown in the Fig.4.1.
4) Turn to the clockwise and stop at “25” at the third time as shown in the Fig.4.2.
5) Turn to the counterclockwise and stop at “50” at the second times as shown in the Fig.4.3.
Fig.4.1
Fig.4.2
NOTE: The left scale mark is used to
change the password.
Fig.4.3
6) Push the change bar completely until it is held by the dial change home (Fig.4. 4)
inside the safe door and turn to the clockwise by 90 degrees (Fig.4.5).
4-4
NH-2700
4. Operating Instructions
.
Fig.4.4
Fig.4.5
7) Turn to the counterclockwise more than four times and position at left scale indicator to “10”
(target number to change).
8) Turn to the clockwise for three times and position the scale to “50” (target number to change).
9) Turn to the counterclockwise for two times and position the scale to “70” (target number to
change).
Fig.4.6
Fig.4.7
4-5
NH-2700
4. Operating Instructions
NOTE: Do not use number 25 – 35
as the last password number.
Fig.4.8
10) When password setting is completed, turn the change bar counterclockwise and remove it from
the safe as shown in the Fig.4.9.
Fig.4.9
Fig.4.10
11) When password setting is completed, try to turn the dial more than a couple of
times while the door is open to see if the door is opened or not. (Make sure to run the open/close
test for at least two or three times.)
12) When all setting is completed, inform the password to the person in charge while paying attention
to password disclosure or lost.
NOTE: Special attention must be paid and lost dial number cannot be restored.
4-6
NH-2700
4. Operating Instructions
4.1.4 Opening and Closing the Front Panel
1) Insert the Front Panel key and turn it clockwise.
2) Please pull the Front Panel outward.
3) Use the reverse order of above description to close the Front panel.
4-7
NH-2700
4. Operating Instructions
Option A : Electronic Lock
A.1 How to open the electronic lock
1)
Enter
the
password
for
the
electronic
combination lock.
(Default setting value : 123456)
2) Turn the electronic lock to the 90 degree
clockwise as shown in left picture
3) Then turn the handle clockwise and open the
safe door.
A.2 How to close the electronic combination lock
1) Close the Safe Door and turn the handle
counterclockwise. The Safe Door will be locked
in 5~6 seconds automatically.
2) Turn the electronic lock to the 90 degree
counterclockwise as shown in left picture.
3) Then the safe door will be closed.
A.3 How to set the new password
1) Enter 0-0-0-0-0-0, six (6) zeros, into the Electronic Lock keypad.
2) Enter in the old combination once.
3) Enter in the new combination twice.
Combinations must be six digits in length.
NOTE: The Electronic Lock will signal three (3) times if the new combination is invalid and the old
combination has been retained
4-8
NH-2700
4. Operating Instructions
Option B. Cencon Lock
1) Insert the key into the lock and turn it
clockwise to open the front bezel.
2) Turn the Dial left (CCW) until the letters "EC”
(Enter Combination) appear on the LCD
3) Enter the factory combination of 50-25-50 by
sequentially pressing those six buttons. The
LCD will display these number as they are
entered.
4-9
NH-2700
4. Operating Instructions
4) When the combination has been correctly
entered, the LCD will read :OPr” meaning
“Open right.”
5) Turn the Dial right (CW) until it stops. The
lock’s bolt is now retracted and the lock is
open.
6) Turn the handle left (CCW) and open the
door.
7) Turning the dial left (CCW) will extend the
lock’s bolt to close the door.
☞ Please try several times until you are
comfortable with the operation of the lock.
NOTE: Regarding how to change the password in this lock, refer to Chapter 6.
4 - 10
NH-2700
4. Operating Instructions
4.2 Replenishing the Cash Cassette
1) Open the Security Cover and Door.
(Please see 4.1. Opening and Closing the
Door.)
2) With one hand holding the cash cassette
handle and the other hand supporting the cash
cassette from the bottom, pull it out carefully.
3) Place the cash cassette on a flat level platform
and turn the cassette key clockwise to unlock
the cassette cover. Then lift the cassette
cover.
4) Pull the cash plate back until it is locked
against the cash plate latch. And then,
replenish the cash cassette. (Refer to note
below.)
4 - 11
NH-2700
4. Operating Instructions
NOTE:
1. Fan the notes so that the notes do not stick together.
2. Remove all notes with holes or notes that are torn.
3. Unfold the folded notes.
4. Place the notes correctly. Refer to below figure.
5) After replenishing the cash cassette, release
the cash plate from the cash plate latch and
allow it gradually to take up its position behind
the notes.
6) After closing the cassette cover, turn the key counterclockwise
7) With one hand holding the cash cassette
handle and the other hand supporting the cash
cassette from the bottom, place the cash
cassette carefully on the set guide of the Cash
Dispensing Unit and push it in until it is locked
in place.
8) And then close the security door.
4 - 12
NH-2700
4. Operating Instructions
4.3 Emptying the Reject Bin
1) Open the reject bin cover.
2) Remove the notes in the reject bin and close
the reject bin cover.
[PRECAUTION!]
Don’t recycle any bill in reject box into cassette.
Doing so will cause not only the same reject problem, but other unexpected problems such as
note jams on cash dispenser
4 - 13
NH-2700
4. Operating Instructions
4.4 How to Clear Jam
1) Turn power off first.
Pull the rail on the bottom of the cash
dispenser outward.
2) Move the belt in order to move jammed note
into a well removed position
3) Take out the jammed note carefully.
[WARNING!]
If the belt is detached from the Roller, the
lifespan of the belt can be dramatically
reduced which can result in breakage.
Therefore, it is extremely important to check if
the belt is positioned correctly after removing
the jammed bills.
4 - 14
NH-2700
4. Operating Instructions
Option A. Cash Dispenser with 3 Cassettes
A.1 Replenishing the Cash Cassette
1) With one hand holding the cassette handle and
the other hand supporting the cash cassette
from bottom, pull it up and out carefully.
2) Place the cash cassette on a flat level platform
and turn the cassette key clockwise to unlock
the cassette cover. Then lift the cassette
cover.
3) Pull the cash plate back until it is locked
against the cash plate latch.
[PRECAUTION!]
Be careful not to hurt your hands when the
black push-plate fails to get locked and
suddenly recovers its positions
4 - 15
NH-2700
4. Operating Instructions
4) Replenish the cassette (Take note as below)
[PRECAUTION!]
Don’t replenish more cash than recommended
capacity.
It
means
that
it
should
be
replenished less than 2,000 bills per cassette
for new bills. Make sure that Cash Low
Bracket in cassette will not be extruded
outside cassette after replenishing cash.
5) Unlock the cash plate by pulling it again and
move it smoothly.
NOTE:
1. Fan the notes so that the notes are not sticking together.
2. Remove all notes with holes or notes that are torn.
3. Unfold the folded notes.
4. Place the notes correctly.
4 - 16
NH-2700
4. Operating Instructions
6) Close the cassette cover and turn the cassette
key
counterclockwise
until
it
is
locked.
Remove the key when it is locked.
7) With one hand holding the cassette handle and
the other hand supporting the cassette from the
bottom, place the cassette carefully on the set
guide of the CDU and push it in until it is locked
in place.
4 - 17
NH-2700
4. Operating Instructions
A.2 Emptying the Reject Bin
1) Insert the reject box key, turn it clockwise.
2) Open the lid of reject box.
3) Take bills from the reject box and close the box
with key.
[PRECAUTION!]
Don’t recycle any bill in reject box into
cassette. Doing so will cause not only the
same reject problem, but other unexpected
problems
dispenser
4 - 18
such
as
note
jams
on
cash
NH-2700
4. Operating Instructions
A.3 How to Clear Notes Jam
1) Turn power off first and pull the rail of CDU
outward while pressing the green button on the
CDU.
2) Turn the pulley located in left upper in order to
move jammed note into a well removed
position.
3) Take out the jammed note carefully.
[WARNING!]
If the belt is detached from the Roller, the
lifespan of the belt can be dramatically
reduced which can result in breakage.
Therefore, it is extremely important to check if
the belt is positioned correctly after removing
the jammed bills.
4 - 19
NH-2700
4. Operating Instructions
4) Remove the cash cassettes to check whether
there is any jammed note inside of CDU body.
If so, remove the jammed note from it.
[WARNING!]
If the belt is detached from the Roller, the
lifespan of the belt can be dramatically
reduced which can result in breakage.
Therefore, it is extremely important to check if
the belt is positioned correctly after removing
the jammed bills.
4 - 20
NH-2700
4. Operating Instructions
4.5 Loading the Receipt Paper
1) Open the Front Panel with key and pull this
outward completely with hands. (Please see the
Chapter 4.1.2)
2) Prepare the new paper roll. Please see the NOTE described below
Roll Guide
3) Remove the roll guide by carefully pulling it off.
NOTE:
1. Make sure the roll is in its proper roll form. (A deformed roll may cause jamming problems)
2. When replacing the new roll, make sure the end of the roll paper has a clean cut. (See the below
figure.)
4 - 21
NH-2700
4. Operating Instructions
Roll Guide
4) Add the receipt paper into the rod and then
insert the roll guide tightly again to fix it.
5) The shiny side of the paper should be faced up
to be printed properly and the metallic tension
guide should be surrounded with paper to reduce
the tension during feeding.
6) Insert the leading edge of paper between lower
guide and upper guide of the receipt printer
slowly. When the machine is initialized, the
Lower Guide
Upper Guide
paper is going to start feeding.
7) If the paper does not feed at all during
initializing, make sure that paper has a CLEAN
CUT at the end and the Thermal Print Head
(TPH) is closed as shown in left picture.
8) When finished loading paper, close the Front
Panel and remove the key.
4 - 22
NH-2700
4. Operating Instructions
NOTE: THE BASIC MECHANISM OF RECEIPT PRINTER
4 - 23
NH-2700
4. Operating Instructions
4.6 How to Clear a Receipt Jam
1) Open the Front Panel with key and pull this
outward completely with hands.
To remove a jammed paper inside transport
path, press down the green button to release
the lower roller assembly.
2) To take out a jammed paper in front of transport
path, lift up the transparent window guide and
remove the jamming receipt carefully.
3) After finishing clearing the receipt, load the
receipt paper properly. Make sure that the
Thermal Print Head (TPH) is closed. When
finished loading paper, close the Front Panel and
remove the key.
4 - 24
NH-2700
5. Operator Function
Chapter 5. Operator Function
5- 1
NH-2700
5. Operator Function
5.1 BASIC SYSTEM OPERATION
5.1.1 PASSWORD FOR ENTERING SUPERVISOR MODE
F1
F2
F3
F4
F5
F6
F7
F8
-
-
Location of Function Key on ATM –
Main Screen on SPL of Rear Type Machine –
To enter Supervisor mode press the ENTER, CLEAR, CANCEL, 1, 2 and 3 keys in order.
(In case of Rear Type Machine, press the IN SUPERVISOR button)
The default password is “555555”(6 digits). The default password is changeable in Supervisor mode.
5- 2
NH-2700
5. Operator Function
If the correct password is entered, the OPERATOR FUCNTION menu will be displayed.
Pressing CLEAR key erases the entered number and pressing CANCEL key goes to in-service-mode.
Depending on authority, there are three kinds of default password like below table.
Authority
Default Password
OPERATOR
111111 (6 digits)
SERVICE
222222 (6 digits)
MASTER
555555 (6 digits)
Please make sure that default password should be changed to different password for your security as
soon as this machine is installed at field site.
5- 3
NH-2700
5. Operator Function
▪Authorities for each Mode
Main
Sub1
Authority
M
S
O
-
O
O
O
-
-
O
O
O
3RD CST
-
-
O
O
O
4TH CST
-
-
O
O
O
APPLY
-
-
O
O
O
DAY TOTAL
-
-
-
O
O
O
TRIAL DAY TOTAL
-
-
-
O
O
O
CASSETTE TOTAL
-
-
-
O
O
O
-
-
-
O
O
O
-
-
-
O
O
O
-
-
-
O
O
O
PREV
-
-
O
O
O
NEXT
-
-
O
O
O
PREV 50
-
-
O
O
O
NEXT 50
-
-
O
O
O
MOVE START
-
-
O
O
O
MOVE LAST
-
-
O
O
O
PRINT THIS
-
-
O
O
O
-
-
O
O
O
-
O
O
O
ADD CASH
1
CE
Working Management Function
No
Sub2
Sub3
Sub4
1ST CST
-
2ND CST
Sub5
-
SETTLEMENT
TRIAL CASSETTE
TOTAL
CLEAR JOURNAL
CLEAR TRANS.
SEQUENCE NO.
2
JOURNAL
VIEW JOURNAL
SEARCH
JOURNAL
3
REPORT
PRINT JOURNAL
-
LAST X PRINT
-
-
-
O
O
O
ERROR
PREV
-
-
O
O
O
CODE
NEXT
-
-
O
O
O
PREV 10
-
-
O
O
O
NEXT 10
-
-
O
O
O
MOVE FIRST
-
-
O
O
O
5- 4
NH-2700
5. Operator Function
CE
Working Management Function
No
Main
Sub1
Authority
Sub2
Sub3
Sub4
Sub5
M
S
O
MOVE LAST
-
-
-
O
O
O
PRINT THIS
-
-
-
O
O
O
-
-
-
O
O
O
SEARCH
ERROR CODE
SW VERSION
-
-
-
-
O
O
O
PRINT ALL SETUP
-
-
-
-
O
O
O
PRINT
-
-
-
O
O
O
ERROR
CLEAR
-
-
-
O
O
O
SUMMARY
PREV
-
-
-
O
O
O
NEXT
-
-
-
O
O
O
REJECT
PRINT
-
-
-
O
O
O
ANALYSIS
CLEAR
-
-
-
O
O
O
INITIALIZE
-
-
-
-
O
O
X
-
-
-
-
O
O
X
-
-
-
-
O
O
X
-
-
-
O
O
X
-
-
-
-
O
O
X
-
-
-
-
O
O
X
CDU SENSOR
-
-
O
O
X
SPR SENSOR
-
-
O
O
X
ALL FLICKER
-
-
O
O
X
EPP FLICKER
-
-
O
O
X
CDU FLICKER
-
-
O
O
X
SPR FLICKER
-
-
O
O
X
MCU FLICKER
-
-
O
O
X
-
-
-
O
O
X
-
-
-
O
O
O
RECEIPT
PRINTER
CASH DISPENSER
MODEM
(DIAL UP)
TCP/IP
(TCP/IP)
4
DIAGNOSTICS
CARD SCAN
SENSOR
AUXILIARY UNIT
FLICKER
5
AGING
-
CUSTOMER
CHANGE
WELCOM
SETUP
MESSAGE
MESSAGE
5- 5
NH-2700
5. Operator Function
CE
Working Management Function
No
Main
Sub1
Authority
Sub2
Sub3
Sub4
Sub5
M
S
O
RECEIPT HEADER
-
-
-
O
O
O
RECEIPT TAIL
-
-
-
O
O
O
-
-
-
O
O
O
EXTENDED BIN
PREV
-
-
O
O
X
LIST
NEXT
-
-
O
O
X
ADD
-
-
-
O
O
X
EDIT
-
-
-
O
O
X
DELETE
-
-
-
O
O
X
DELETE ALL
-
-
-
O
O
X
MOD 10 CHECK
EN/DISABLE
-
-
O
O
X
EN/DISABLE
-
-
O
O
X
-
-
O
O
X
-
-
O
O
X
EN/DIABLE
-
-
O
O
X
EN/DISABLE
-
-
O
O
X
PRE-DIALING
AFTER CARD
-
-
O
O
X
(DIAL UP)
AFTER PIN
-
-
O
O
X
AFTER ACCOUNT
-
-
O
O
X
CERTIFICATION
-
-
O
O
X
EN/DISABLE
-
-
O
O
X
MESSAGE TYPE
-
-
O
O
X
-
-
O
O
X
-
-
O
O
X
-
-
O
O
X
RECEIPT
ADDRESS &
PHONE
NUMBER
BIN LIST
BALANCE AT
CONTINUE
START
EN/DISABLE
CREDIT CARD
ACCOUNTS
EN/DISABLE
SELECT RECEIPT
OPTIONAL
FUNCTION1
CHECK CASHING
PIN OPTION
EN/DISABLE
OPTIONAL
DEVICE
RECEIPT PAPER
FUNCTION2
OPTION
LOW SENEOR
CST SOUND
5- 6
NH-2700
5. Operator Function
CE
Working Management Function
No
Main
Sub1
Sub2
Authority
Sub3
Sub4
Sub5
M
S
O
EPP FLICKER ON
-
-
O
O
X
O
O
X
EN/DISABLE
O
O
X
PREVIEW
O
O
X
EN/DISABLE
O
O
X
PREVIEW
O
O
X
EN/DISABLE
O
O
X
PREVIEW
O
O
X
EN/DISABLE
O
O
X
PREVIEW
O
O
X
EN/DISABLE
O
O
X
PREVIEW
O
O
X
EN/DISABLE
O
O
X
PREVIEW
O
O
X
O
O
X
O
O
X
EN/DISABLE
SCREEN 1
SCREEN 2
CHANGE
SCREEN 3
BACKGROUND
SCREEN 4
SERVICES
SCREEN 5
SCREEN 6
WEATHER
SERVICE
NOTICE
SERVICE
EN/DISABLE
-
-
-
O
O
X
-
-
-
O
O
X
-
-
-
O
O
X
EN/DISABLE
-
-
O
O
X
PERCENTAGE
-
-
O
O
X
-
-
O
O
X
LOCATION
-
-
O
O
X
COUPON TYPE
-
-
O
O
X
COUPON
BASIC
COUPON1
O
O
X
SETTING
COUPON
COUPON2
O
O
X
COUPON3
O
O
X
SURCHARGE
OWNER
AMOUNT
SURCHARGE
MODE
SURCHARGE
WARNING
PERCENT
MANNER
ADVERTISEMENT
COUPON
5- 7
NH-2700
5. Operator Function
CE
Working Management Function
No
Main
Sub1
Sub2
Sub3
Authority
Sub4
Sub5
M
S
O
COUPON4
O
O
X
COUPON5
O
O
X
COUPON6
O
O
X
O
O
X
COUPON1
O
O
X
ENHANCED
COUPON2
O
O
X
COUPON
COUPON3
O
O
X
COUPON4
O
O
X
COUPON5
O
O
X
COUPON6
O
O
X
O
O
X
EN/DISABLE
O
O
X
PREVIEW
O
O
X
EN/DISABLE
O
O
X
PREVIEW
O
O
X
EN/DISABLE
O
O
X
PREVIEW
O
O
X
EN/DISABLE
O
O
X
PREVIEW
O
O
X
EN/DISABLE
O
O
X
PREVIEW
O
O
X
EN/DISABLE
O
O
X
PREVIEW
O
O
X
O
O
X
CUT
OPTION
TIMER
SCREEN 1
SCREEN 2
WELCOME
SCREEN 3
ADVERTISEMENT
SCREEN 4
SCREEN 5
SCREEN 6
TIMER
SCREEN 1
EN/DISABLE
O
O
X
SCREEN 2
EN/DISABLE
O
O
X
SCREEN 3
EN/DISABLE
O
O
X
SCREEN 4
EN/DISABLE
O
O
X
SCREEN 5
EN/DISABLE
O
O
X
SCREEN 6
EN/DISABLE
O
O
X
TRANSACTION
ADVERTISEMENT
5- 8
NH-2700
5. Operator Function
CE
Working Management Function
No
Main
Sub1
Sub2
Authority
Sub3
Sub4
Sub5
M
S
O
-
-
-
O
X
X
-
-
-
O
X
X
-
-
-
O
X
X
-
-
-
O
X
X
DIALUP
-
-
O
X
X
TCP/IP
-
-
O
X
X
GENERAL
-
-
O
X
X
EOT OPTIONAL
-
-
O
X
X
-
-
O
X
X
-
-
O
X
X
STANDARD 1
-
-
O
X
X
MESSAGE
STANDARD 2
-
-
O
X
X
FORMAT
STANDARD 3
-
-
O
X
X
EPS
-
-
O
X
X
VISA FRAMED
-
-
O
X
X
STANDARD
-
-
O
X
X
-
-
O
X
X
SSL EN/DISABLE
-
-
O
X
X
-
-
-
O
X
X
YEAR
-
-
-
O
O
O
MONTH
-
-
-
O
O
O
DAY
-
-
-
O
O
O
HOUR
-
-
-
O
O
O
STATUS
MONITORING
EN/DISABLE
STANDARD3
COMMUNICATION
OPTION
HEADER
COMMUNICATION
ID
CRC EN/DISABLE
COMMUNICATION
NO EOT
EOT/ENQ OPTION
REQUIRED
NO ENQ
REQUIRED
SELECT
PROCESSOR
TCP/IP TYPE
ACK
CONTROLLED
REVERSAL
RETRY COUNT
6
SYSTEM
SETUP
DATE & TIME
5- 9
NH-2700
5. Operator Function
CE
Working Management Function
No
Main
Sub1
Authority
Sub2
Sub3
Sub4
Sub5
M
S
O
MINUTE
-
-
-
O
O
O
APPLY
-
-
-
O
O
O
SPEAKER
UP
-
-
-
O
O
O
VOLUME
DOWN
-
-
-
O
O
O
-
-
O
O
X
IP ADDRESS
SUBNET MASK
-
-
-
O
O
X
TERMINAL IP
GATEWAY
-
-
-
O
O
X
(TCP/IP)
DNS
-
-
-
O
O
X
-
-
-
O
O
X
-
-
-
O
O
O
-
-
-
O
O
O
-
-
-
O
O
O
-
-
-
O
O
O
-
-
-
O
O
O
-
-
-
O
O
X
-
-
-
O
X
X
-
-
-
O
O
X
-
-
-
O
O
X
MODEM TEST
-
-
-
O
O
X
CDU SETUP
COUNTRY
-
-
O
O
X
CDU TYPE
-
-
O
O
X
DHCP
EN/DISABLE
DEFAULT
LANGUAGE
ENGLISH
LANGUAGE
EN/DISABLE
EN/DISABLE
SPANISH
EN/DISABLE
FRENCH
EN/DISABLE
OPERATOR
PASSWORD
CHANGE
SERVICE
PASSWORD
PASSWORD
MASTER
PASSWORD
HOST
MODEM
INITIAL STRING
PARAMETERS
RMS
(DIAL UP)
INITIAL STRING
DEVICE SETUP
5- 10
NH-2700
5. Operator Function
CE
Working Management Function
No
Main
Sub1
Sub2
Sub3
Authority
Sub4
Sub5
M
S
O
-
-
O
O
X
EXECUTE
-
-
O
O
X
-
-
-
O
O
O
-
-
-
O
O
O
-
-
-
O
O
O
BACKUP
FROM
-
-
O
O
O
JOURNAL BY
TO
-
-
O
O
O
DATE TO USB
SEARCH
-
-
O
O
O
-
-
-
O
O
O
CLEAR ALL
-
-
O
X
X
CLEAR SETTING
-
-
O
X
X
CLEAR JOURNAL
-
-
O
X
X
-
-
O
X
X
CLEAR LOG
-
-
O
X
X
CASSETTE
VOLUME
SOFTWARE
UPDATE
REBOOT
BACKUP ALL
JOURNAL TO USB
SYSTEM
BACKUP LOG TO
CONTROL
USB
CLEAR NVRAM
CLEAR TRANS
SEQUENCE
NUMBER
7
HOST SETUP
KEY
KEY MODE
-
-
-
O
X
X
MANAGEMENT
KEY INDEX
-
-
-
O
X
X
CHECK KEY
-
-
-
O
X
X
-
-
O
X
X
-
-
O
X
X
-
-
O
X
X
-
-
O
X
X
MASTER KEY
EDIT KEY
PART A
MASTER KEY
PART B
UNIQUE KEY
PART A
UNIQUE KEY
PART B
5- 11
NH-2700
5. Operator Function
CE
Working Management Function
No
Main
Sub1
Sub3
Sub4
Sub5
M
S
O
MAC KEY PART A
-
-
O
X
X
MAC KEY PART A
-
-
O
X
X
SERIAL NUMBER
-
-
-
O
X
X
HOST PHONE 1
-
-
-
O
X
X
HOST PHONE 2
-
-
-
O
X
X
URL EN/DISABLE
-
-
-
O
X
X
HOST ADDRESS 1
-
-
-
O
X
X
PORT NUMBER 1
-
-
-
O
X
X
HOST ADDRESS 2
-
-
-
O
X
X
PORT NUMBER 2
-
-
-
O
X
X
TERMINAL ID
-
-
-
-
O
X
X
HEALTH CHECK
EN/DISABLE
-
-
-
O
O
X
MESSAGE
SEND INTERVAL
-
-
-
O
O
X
REMOTE
EN/DISABLE
-
-
O
O
X
MONITOR
RMS RING COUNT
-
-
O
O
X
-
-
O
O
X
-
-
O
O
X
-
-
O
O
X
-
-
O
O
X
-
-
O
O
X
-
-
O
O
X
-
-
O
O
X
TELEPHONE
Sub2
Authority
NUMBER
(DIAL UP)
HOST ADDRESS
(TCP/IP)
(DIAL UP)
RMS EN/DISABLE
ATM LISTENING
PORT
(TCP/IP)
RMS Status Send
EN/DISABLE-
En/Disable
URL En/Disable
(TCP/IP)
PHONE NUMBER1
(DIAL UP)
PHONE NUMBER2
(DIAL UP)
INTERVAL
RMS ADDRESS
(TCP/IP)
5- 12
NH-2700
5. Operator Function
CE
Working Management Function
No
Authority
Main
Sub1
Sub2
Sub3
Sub4
Sub5
M
S
O
-
-
O
O
X
RMS LISTENING
PORT
(TCP/IP)
ROUTING ID
RMS PASSWORD
-
-
-
O
O
X
-
-
-
-
O
X
X
EN/DISABLE
-
-
-
O
O
O
TOTAL TYPE
-
-
-
O
O
O
HOUR
-
-
-
O
O
O
MINUTE
-
-
-
O
O
O
-
-
-
-
O
O
X
LB 0
-
-
-
O
O
X
LB 1
-
-
-
O
O
X
LB 2
-
-
-
O
O
X
RB 0
-
-
-
O
O
X
RB 1
-
-
-
O
O
X
RB 2
-
-
-
O
O
X
-
-
-
-
O
O
X
1ST CASSETTE
-
-
-
O
X
X
2ND CASSETTE
-
-
-
O
X
X
3RD CASSETTE
-
-
-
O
X
X
4TH CASSETTE
-
-
-
O
X
X
AUTO DAY TOTAL
DISPENSE LIMIT
FAST CASH
8
TRANSACTION
SETUP
LOW CURRENCY
CHECK
EN/DISABLE
DENOMINATION
9
10
11
IN SERVICE
-
-
-
-
-
O
O
O
SITE MAP
-
-
-
-
-
O
X
X
-
-
-
-
-
O
O
O
-
-
-
-
-
O
X
X
QUICK
REPLENISH
12
QUICK
CONFIGURATION
5- 13
NH-2700
5. Operator Function
5.1.2 When an Error Occurs
When you try to enter Supervisor Mode or go into IN SERVICE MODE from supervisor menu, the
screen below will be displayed if there is any ERROR.
Press DEVICE INITIALIZE button, if the error is caused by a device so it can be cleared by initializing.
Press OPERATOR FUNCTION button, if you have to set up any information to clear the error. And set
up the information which is missed.
NOTE: If the machine goes out of service, the error code will not always appear on the screen. If you
do not see an error code, enter operator function and go to reports. Look in the error summary
for error codes.
5- 14
NH-2700
5. Operator Function
5.1.3 How to Use KeyPad (Function Key Type)
This section explains the basic operation of the KeyPad.
[Default KeyPad Character Table Screen]
Shift Status
NUMBER
-
UPPER
F1
ALPHA
F3
LOWER
TABLE
-
0
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
(
[
{
<
,
!
‘
%
:
?
)
]
}
>
.
$
“
*
;
/
+
Space
A
D
G
J
M
P
T
W
-
Q
B
E
H
K
N
R
U
X
=
Z
C
F
I
L
O
S
V
Y
+
Space
a
d
g
j
m
p
t
w
-
q
b
e
h
k
n
r
u
x
=
z
c
f
i
l
o
s
v
y
The character on the current cursor position on the screen wil be
selected
5- 15
NH-2700
5. Operator Function
How to Enter the Character
A. The Keypad Character Table will appear on the bottom of the screen in all keypad input screens.
B. F1 key gives the option for ALPHA or NUMBER, Table mode. Default is NUMBER.
C. F3 key gives the option for Upper or Lowercase characters. It is valid only in the ALPHA mode.
Default is Uppercase.
D. The input of characters is limited to the space provided.
E. Key can be changed whenever you press it to choose proper character. For example, when key “1”
is pressed once it is “SPACE”, pressed twice it is “Q”, pressed third time it is “Z” in case of the Alpha
mode. When the desired character is selected, press ENTER.
F. ◀,▶ keys move the cursor position in the ALPHA or NUMBER mode. In the TABLE mode ◀,▶
keys are used to select the character.
G. F2 key is used to clear the whole screen and returns the cursor to its initial position.
H. F4 key and CLEAR key in pinpad are used to clear the current line.
I. F5 key is used to save the current changes.
J. F6 key and CANCEL key in pinpad are used to exit. (If you didn’t press F5 key after changing, the
changes will be ignored.)
K. F7 key is used to move the cursor position UP.
L. F8 key is used to move the cursor position DOWN.
5- 16
NH-2700
5. Operator Function
5.1.4 How to Use KeyPad (Touch Screen Type)
You can use this KeyPad in same way as a computer keyboard.
[Default KeyPad Character Table Screen]
Key
Character Table
Q W E R T Y U I O P
ABC..
A S D F G H J K L
Z X C V B N M
q w e r t y u i o p
CAPS
a s d f g h j k l
z x c v b n m
1
123
2 3 4 5 6 7 8 9 0
~ ! @ # $%^&*
+ - : ; < > ?
1
+|/
2 3 4 5 6 7 8 9 0
( ) { } [ ]_ = “
‘ , . / | \ £
5- 17
NH-2700
5. Operator Function
5.2 SUPERVISOR MENU
The following screen below is the main screen of Supervisor mode.
Supervisor mode in this machine is largely composed of ATM Status and Function.
A. ATM Status
1) Machine Kind and Country Code
2) Program version
3) Serial Number
4) Line Type (Dial-up, TCP/IP)
5) Message Format
6) Terminal ID
7) The Media Status of 1st Cassette
8) The Media Status of 2nd Cassette
9) The Media Status of 3rd Cassette
10) The Media Status of 4th Cassette
11) 1st Cassette : Remaining notes(Denomination)
e.g) if 1000 notes of $20, 1000($20)
12) 2nd Cassette : Remaining notes(Denomination)
13) 3rd Cassette : Remaining notes(Denomination)
14) 4th Cassette : Remaining notes(Denomination)
15) Reject Box Status(Rejected Count)
16) Error Code
17) The Status of Card
18) The Status of Pinpad
19) The Status of Cash Dispenser
20) The Status of Receipt Printer
21) Current Date and Time
22) Last Transaction Time
23) Operator User
5- 18
NH-2700
5. Operator Function
B. Functions
1) IN SERVICE
2) SITE MAP
3) QUICK REPLENISH
4) QUICK CONFIGURATION
F1) SETTLEMENT
F2) CUSTOMER SETUP
F3) JOURNAL
F4) SYSTEM SETUP
F5) REPORT
F6) HOST SETUP
F7) DIAGNOSTICS
F8) TRANSACTION SETUP
In order to move to the in-service mode, press the 1 or CANCEL key in pinpad.
In order to reset terminal error, press the CLEAR key in pinpad.
[Function Key Type]
[Touch Type]
5- 19
NH-2700
5. Operator Function
C. Field Values
CLASS
VALUE (eg.)
MACHINE KIND
NH-2700/NH-2700 L/NH-2700 T
COUNTRY CODE
USA, Canada, Mexico, Australia, New
Remarks
Zealand
PROGRAM VERSION
V06.00.03
LINE TYPE
TCP/IP
DIAL-UP
MESSAGE FORMAT
STANDARD1
STANDARD2
STANDARD3
EPS
TERMINAL ID
NH2700
ERROR CODE
[00000(00)]
STATUS
CST1(Remaining Notes)
BILLS COUNT - 1047($10)
N/A
CST2(Remaining Notes)
BILLS COUNT - 18($20)
N/A
CST3(Remaining Notes)
BILLS COUNT - 20($50)
N/A
CST4(Remaining Notes)
N/A
CST1(Media Status)
MISSING
Not Available
NORMAL
LOW
EMPTY
FULL
CST2(Media Status)
MISSING
NORMAL
LOW
EMPTY
FULL
5- 20
NH-2700
CST3(Media Status)
5. Operator Function
MISSING
NORMAL
LOW
EMPTY
FULL
CST4(Media Status)
N/A
REJECT
REJECT COUNT(CDU) – (0)
Card
OK
ERROR
Pinpad
OK
ERROR
Cash Dispenser
OK
ERROR
Receipt Printer
OK
ERRPR
5- 21
NH-2700
5. Operator Function
5.3 SETTLEMENT
This menu contains ADD CASH, DAY TOTAL, TRIAL DAY TOTAL, CASSETTE TOTAL and TRIAL
CASSETTE TOTAL. Please press each button on this menu to go to next screen or to operate the
related function. To go back to the previous screen, press the CANCEL key in pinpad.
1) ADD CASH : Go to the next screen
2) DAY TOTAL : Do settlement with host. After settlement, clear transaction information.
3) TRIAL DAY TOTAL : Just do settlement with host. (Not clear transaction info.)
4) CASSETTE TOTAL : Show note count and then clear note count.
5) TRIAL CASSETTE TOTAL : Just show note count. (Not clear note count.)
5- 22
NH-2700
5. Operator Function
5.3.1 ADD CASH
By pressing button on this menu, you can select cassette to add note count. (Cassette numbers are
designated from top to bottom). Input the note count you want to add and press the ENTER key in the
pinpad. If you completed the all cassettes, you have to press APPLY button to effect the value
changes.
NOTE: The total note count you enter must not exceed the maximum note count.
(Max. note count : 2,000/CST)
5- 23
NH-2700
5. Operator Function
5.4 JOURNAL
This JOURNAL menu contains CLEAR JOURNAL, CLEAR TRANS. SEQUENCE NO., VIEW
JOURNAL, PRINT JOURNAL, and PRINT LAST X sub menu.
1) CLEAR JOURNAL : The CLEAR JOURNAL function is used to delete all journal data
2) CLEAR TRANS. SEQUENCE NO : This function will reset the journal sequence number to
<0000>. This may be useful if you switch processing or switch Terminal ID numbers and want
to keep new records.
3) PRINT JOURNAL: The PRINT JOURNAL function is used to print out all the journals which
have not been printed from the last printed journal. If you want to stop printing, you may stop it
by pressing CANCEL key.
4) VIEW JOURNAL : Go to the next screen
5) PRINT LAST X : Go to the next screen
5- 24
NH-2700
5. Operator Function
5.4.1 VIEW JOURNAL
You can see the various kinds of journal data by using each field and button. The VIEW function is
used to display the Journal data on the customer screen. The Journal record will be displayed on the
screen.
Use PREV or NEXT button to show just one data before or after, and PREV 50 or NEXT 50 button are
for data before 50 or after 50 EA. If you use MOVE FIRST or MOVE LAST button, you can see first or
last journal. Besides, you can check up journal data you would try to search by using SEARCH
JOURNAL button and just print out the current journal by pressing PRINT THIS button.
5- 25
NH-2700
5. Operator Function
5.4.1.1 SEARCH JOURNAL
You can search a specific journal with a journal index and see it if the index is valid.
5.4.2 PRINT LAST X
The PRINT LAST X function is used to print out recent journal data. If you want to print recent journal
data, enter the count of data you want on JOURNAL main screen and then press ENTER key. Then
the data you request is printed.
If you want to stop printing, you may stop by pressing CANCEL key.
5- 26
NH-2700
5. Operator Function
5.5 REPORT
This report menu consists of 5 sub-menus. ERROR CODE, ERROR SUMMARY, SW VERSION,
PRINT ALL SETUP and REJECT ANALYSIS. You can print out all information regarding each device
as well as system value set up. If you want to go back the previous screen, press the CANCEL key.
5- 27
NH-2700
5. Operator Function
5.5.1 ERROR CODE
ERROR CODE offers detailed descriptions of error codes and way to deal with the errors on a working
ATM machine.
PREV/NEXT buttons are to navigate previous and next error codes one by one and PREV 10/NEXT
10 are to do by 10 EA.. MOVE FIRST/MOVE LAST buttons are to go to the first error code and the
last one. PRINT THIS button is for printing information about the error code displaying in the screen.
SEARCH ERROR CODE button is to search for a specific error code immediately.
5- 28
NH-2700
5. Operator Function
5.5.1.1 SEARCH ERROR CODE
You can search a specific error code if that exists. In order to use the function, please input the
specific error code in the field and select OK button. If there is no result in database, “INVALID
ERROR CODE” displays.
[Function Key Type]
[Touch Type]
5- 29
NH-2700
5. Operator Function
5.5.2 SW VERSION
This menu shows each software version. Each versions will be displayed. (APPLICATION, CDU EP,
CDU SP, SPR EP, SPR SP, MCU EP, MCU SP and etc.)
5- 30
NH-2700
5. Operator Function
5.5.3 PRINT ALL SETUP List
[ DIAL – UP]
NO
ITEM
DESCRIPTION
1
DATE
CURRENT DATE & TIME
2
MACHINE KIND
NH-2700/ NH-2700 L/NH-2700 T
3
COUNTRY
USA
4
HOST PROCESSOR
HOST PROTOCOL TYPE
5
NETWORK TYPE
DIAL-UP
6
VISA FRAMED OPTION
EOT/ENQ OPTION
7
VERSION INFORMATION
AP / SP / EP VERSION
8
SYSTEM SETUP
CURRENT CASSETTE REJECT
CURRENT BILLS
SERIAL NUMBER
SPEAKER VOLUME
HOST MODEM INITIAL STRING
RMS MODEM INITIALI STRING
LANGUAGE MODE
9
CUSTOMER SETUP
WELCOME MESSAGE INFO
RECEIPT HEADER & TAIL INFO
RECEIPT ADDRESS & PHONE INFO
OPTIONAL FUNCTION INFO
BIN LIST
ADVERTISEMENT #n INFO
COUPON #n INFO
10
TRANSACTION SETUP
DISPENSE LIMIT
CURRENCY ID
DENOMINATION
FAST CASH
LOW CURRENCY CHECK
11
HOST SETUP
TERMINAL ID
STANDARD 3 OPTION
ROUTING ID
HOST PHONE NUMBER
HEALTH CHECK OPTION
AUTO DAY TOTAL OPTION
RMS OPTION
MASTER KEY INFO
5- 31
REMARKS
NH-2700
5. Operator Function
[ TCP / IP]
NO
ITEM
DESCRIPTION
1
DATE
CURRENT DATE & TIME
2
MACHINE KIND
NH-2700/ NH-2700 L/NH-2700 T
3
COUNTRY
USA
4
HOST PROCESSOR
HOST PROTOCOL TYPE
5
NETWORK TYPE
TCP/IP
6
TCP/IP TYPE
TCP/IP TYPE
7
SSL MODE
SSL OPTION
8
VERSION INFORMATION
AP / SP / EP VERSION
9
SYSTEM SETUP
CURRENT CASSETTE REJECT
CURRENT BILLS
SERIAL NUMBER
SPEAKER VOLUME
ATM IP OPTION
LANGUAGE MODE
10
CUSTOMER SETUP
WELCOME MESSAGE INFO
RECEIPT HEADER & TAIL INFO
RECEIPT ADDRESS & PHONE INFO
OPTIONAL FUNCTION INFO
BIN LIST
ADVERTISEMENT #n INFO
COUPON #n INFO
11
TRANSACTION SETUP
DISPENSE LIMIT
CURRENCY ID
DENOMINATION
FAST CASH
LOW CURRENCY CHECK
12
HOST SETUP
TERMINAL ID
STANDARD 3 OPTION
ROUTING ID
HOST ADDRESS INFO
HEALTH CHECK OPTION
AUTO DAY TOTAL OPTION
RMS OPTION
MASTER KEY INFO
5- 32
REMARKS
NH-2700
5. Operator Function
5.5.4 ERROR SUMMARY
ERROR SUMMARY menu offers a statistics of error codes on an ATM machine. It lists the errors by
the number of times they occurred. You can print these errors.
PREV/NEXT buttons are to navigate previous and next pages and PRINT button prints all of error
code history.
CLEAR button erases the history stacked in an ATM machine and set START DATE to the present
date as well. (START DATE displays “01/01/2000 00:00:00” in ATM machines which have never
done the CLEAR function.)
5- 33
NH-2700
5. Operator Function
5.5.5 REJECT ANALYSIS
REJECT ANALYSIS menu offers a statistics of note reject on an ATM machine. It lists the rejects by
the number of times or note counts they occurred. You can print these rejects.
PRINT button prints the reject analysis information.
CLEAR button erases the reject analysis information and set START DATE to the present date as
well. (START DATE displays “01/01/2000 00:00:00” in ATM machines which have never done the
CLEAR function.)
5- 34
NH-2700
5. Operator Function
5.6 DIAGNOSTICS
This report menu consists of 7 sub-menus. INITIALIZE, RECEIPT PRINTER, CASH DISPENSER,
MODEM (or TCP/IP), CARD SCAN, AUXILIARY UNIT and AGING. Please press each button on this
menu to go to next screen or to operate the related function. To go back to the previous screen, press
the CANCEL key in pinpad.
[Function Key Type]
[Touch Type]
5- 35
NH-2700
5. Operator Function
Changing the TEST COUNT
The TEST COUNT means the number of test.
If you want to change the test count, press BLANK key or SET button then input the test count and
press ENTER key. To delete the test count while inputting, press CLEAR key. To cancel the test while
testing, press CANCEL key.
BLANK Key
NOTE: TEST COUNT affects when testing RECEIPT PRINTER, CASH DISPENSER, and MODEM.
Case 1) If you input test count ‘0’, the test count will be “UNLIMIT”
Case 2) If you input test count 10, the test will perform 10 times.
Case 3) If you cancel a test and then perform same test, the test count will be continue.
e.g. If you cancel a test when the tested count is 3, and then perform same test, the tested
count starts at 3.
Case 4) If you cancel a test and then perform another test, the test count will be initialized.
e.g. If you cancel a test when the tested count is 3, and then perform another test, the tested
count starts at 0.
5- 36
NH-2700
5. Operator Function
5.6.1 INITIALIZE
The INITIALIZE has the function of resetting each unit of the NH-2700. If an error occurs while
executing, the system will stop and display an error code. Confirm the detailed error description in the
ERROR CODE of REPORT MENU.
Accessing the INITIALIZE
1) Select DIAGNOSTICS in the OPERATOR FUNCTION
2) Select the INITIALIZE in the DIAGNOSTICS menu. All units will be initialized.
3) When the ATM is in the normal state, the SUCCESS message will be displayed.
5.6.2 RECEIPT PRINTER
The RECEIPT PRINTER has the function of printing a sample receipt and cutting out one receipt. If an
error occurs while executing, the system will stop and display an error code. Confirm the detailed error
description in the ERROR CODE of REPORT MENU.
Accessing the RECEIPT PRINTER
1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select the RECEIPT PRINTER in the DIAGNOSTICS menu. Test String will be printed from the
receipt printer.
3) When the ATM is in the normal state, the SUCESS message will be displayed.
5.6.3 CASH DISPENSER
The CASH DISPENSER has the function of testing the dispense mechanisms. This function will
dispense one note from the cassette and dump into the reject bin. If an error occurs, the system will
stop and display an error code. Confirm the detailed error description in the ERROR CODE of
REPORT MENU
Accessing the CASH DISPENSER
1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select the CASH DISPENSER in the DIAGNOSTICS menu. The CASH DISPENSER test will be
performed.
3) When the ATM is normal state, the SUCCESS message will be displayed.
5- 37
NH-2700
5. Operator Function
5.6.4 MODEM
The MODEM has the function of testing the modem for any errors. Input the desired PHONE
NUMBER, then press ENTER Key for TEST DIAL. This function is used to check the function of the
modem dial.
Accessing the MODEM
1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select the MODEM in the DIAGNOSTICS menu.
3) The MODEM TEST will be displayed.
5- 38
NH-2700
5. Operator Function
5.6.4.1 TCP/IP
The TCP/IP has the function of testing the TCP/IP for any errors. Input the desired HOST ADDRESS,
HOST PORT, SSL OPTION and SSL VERSION, then select CONNECT for line test. This function is
used to check the function of the TCP/IP.
Accessing the TCP/IP
1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select the TCP/IP in the DIAGNOSTICS menu.
3) The TCP/IP menu will be displayed.
5- 39
NH-2700
5. Operator Function
5.6.5 CARD SCAN
The CARD SCAN has the function of testing the magnetic stripe reader and the card itself.
Accessing the CARD SCAN
1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select CARD SCAN in the DIAGNOSTICS menu. And if the display is ready, please insert and
remove the card quickly.
3) The card data will be displayed.
5- 40
NH-2700
5. Operator Function
5.6.6 AUXILIARY UNIT
This AUXILIARY UNIT contains SENSOR and FLICKER. Please press each button on this menu to
go to the next screen. To go back to the previous screen, press the CANCEL key in pinpad.
5- 41
NH-2700
5. Operator Function
5.6.6.1 SENSOR
This SENSOR contains CDU SENSOR and SPR SENSOR. Please press each button on this menu to
go to the next screen. To go back to the previous screen, press the CANCEL key in pinpad.
The SENSOR has the function of testing if all the sensors are in proper working condition.
The sensors are tested by turning the sensors on and off.
Accessing the SENSOR
1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select AUXILIARY UNIT in the DIAGNOSTICS menu and then select SENSOR in the
AUXILIARY menu.
3) DOOR STATUS and ADA JACK data will be displayed on the center. If you want to see the CDU
SENSOR or SPR SENSOR, then press the button in each.
5- 42
NH-2700
5. Operator Function
5.6.6.1.1 CDU SENSOR
The CDU SENSOR has the function of testing if all the sensors are in proper working condition. The
sensors are tested by turning the sensors on and off. If any sensor is normal, the sensor will be
displayed as GREEN COLOR. And if any sensor detects an object or is abnormal, the sensor will be
displayed as RED COLOR. Moreover, if any sensor doesn’t exist, the sensor will not be displayed.
Accessing the SENSOR
1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select AUXILIARY UNIT in the DIAGNOSTICS menu
3) Select SENSOR in the AUXILIARY menu and then select CDU SENSOR in the SENSOR menu.
5- 43
NH-2700
5. Operator Function
5.6.6.1.2 SPR SENSOR
The SPR SENSOR has the function of testing if all the sensors are in proper working condition. The
sensors are tested by turning the sensors on and off. If any sensor is normal the sensor will be
displayed as GREEN COLOR. And if any sensor detects an object or is abnormal, the sensor will be
displayed as RED COLOR. Moreover, if any sensor doesn’t exist, the sensor will not be displayed.
Accessing the SENSOR
1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select AUXILIARY UNIT in the DIAGNOSTICS menu
3) Select SENSOR in the AUXILIARY menu and then select SPR SENSOR in the SENSOR menu.
5- 44
NH-2700
5. Operator Function
5.6.6.2 FLICKER
This FLICKER contains ALL FLICKER SENSOR, EPP FLICKER, CDU FLICKER, SPR FLICKER
and MCU FLIKCER. Please press each button on this menu to change test mode ON, OFF or
FLICKING. To go back to the previous screen, press the CANCEL key in pinpad.
Accessing the SENSOR
1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select AUXILIARY UNIT in the DIAGNOSTICS menu and then select FLICKER in the
AUXILIARY menu.
3) Select any button to test EPP, CDU, SPR, MCU in each or ALL FLICKER..
5.6.7 AGING
The AGING function is only used at the factory.
Accessing the AGING
1) Select DIAGNOSTICS in the OPERATOR FUNCTION.
2) Select AGING in the DIAGNOSTICS menu.
3) All units will be tested unlimitedly. When you press CANCEL key, the testing will be stopped.
5- 45
NH-2700
5. Operator Function
5.7 CUSTOMER SETUP
This customer setup menu contains CHANGE MESSAGE, BIN LIST, OPTIONAL FUNCTION1,
OPTIONAL FUNCTION2, SURCHARGE MODE, ADVERTISEMENT, STANDARD3 OPTION and
SELECT PROCESSOR. Please press each button on this menu to go to the next screen. To go back
to the previous screen, press the CANCEL key in pinpad.
[STANDARD 3]
NOTE: STANDARD3 OPTION is displayed only if the message format is STANDARD3
[STANDARD 1, 2, EPS]
5- 46
NH-2700
5. Operator Function
5.7.1. CHANGE MESSAGE
CHANGE MESSAGE menu has each of 8 sub menus. The displayed menu depends on which country
uses. If you press the WELCOME MESSAGE button, the current display will be changed into the
WELCOME MESSAGE. If you press the EXIT MESSAGE button, you can change the message on
Exit Screen. And you can change the message in the RECEIPT. If you press the RECEIPT HEADER
button, the current display will be changed into the RECEIPT HEADER. And you can set the receipt
header message in the RECEIPT, If you press the RECEIPT TAIL button, the current display will be
changed into the RECEIPT TAIL. And you can set the receipt tail message in the RECEIPT. If you
press the RECEIPT ADDRESS & PHONE NUMBER button, it will be changed the RECEIPT
ADDRESS & PHONE NUMBER display. You can set the information about ADDRESS and PHONE
NUMBER in the RECEIPT.
At last, the display can go back to the previous menu by pushing the
CANCEL key in pinpad
5- 47
NH-2700
5. Operator Function
Refer to figure of the Sample Receipt below for the location of the messages. The default receipt
format will not include any messages.
Spanish transactions will be printed in English.
-Location of Messages on Receipt-
5- 48
NH-2700
5. Operator Function
5.7.1.1 WELCOME MESSAGE
The WELCOME MESSAGE function is used to edit the welcome text.
Please input the welcome message in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays
[Function Key Type]
[Touch Type]
5- 49
NH-2700
5. Operator Function
5.7.1.2 RECEIPT HEADER
The RECEIPT HEADER function is used to edit the message at the header of receipt.
Please input the receipt header in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.
[Function Key Type]
[Touch Type]
5- 50
NH-2700
5. Operator Function
5.7.1.3 RECEIPT TAIL
The RECEIPT TAIL function is used to edit the message at the tail of receipt.
Please input the receipt tail in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.
[Function Key Type]
[Touch Type]
5- 51
NH-2700
5. Operator Function
5.7.1.4 RECEIPT ADDRESS & PHONE NUMBER
The RECEIPT ADDRESS & PHONE NUMBER function is used to edit the message at the address &
phone number of receipt.
Please input the receipt address & phone number in the field and select OK button. If it succeeded,
“OPERATION SUCCESSFUL!” displays.
[Function Key Type]
[Touch Type]
5- 52
NH-2700
5. Operator Function
5.7.2. BIN(Bank Identification Number) LIST
The BIN LIST is used to register the bank identification number. When the cardholders make
transaction with the given BIN code, ATM doesn’t request any additional fee. However, it is necessary
to confirm the connected host because host will decide whether it uses or not
You can input and edit it by using such as ADD, DELETE, EDIT, DELETE ALL button.
Please press EXTENDED BIN LIST button on this menu to see the Extended Bin List. To go back to
the previous screen, press the CANCEL key in pinpad.
5- 53
NH-2700
5. Operator Function
5.7.2.1 EXTENDED BIN LIST
EXTENDED BIN LIST menu show the BIN LIST. This function support additional 3,000 BIN LIST
exclusive of the basic 20 BIN LIST. Use PREV or NEXT button to show BIN LIST before or after. You
can change EXTENDED BIN LIST via FILE UPDATE using RMS or USB. To go back to the previous
screen, press the CANCEL key in pinpad.
5- 54
NH-2700
5. Operator Function
5.7.3 OPTIONAL FUNCTION1
OPTIONAL FUNCTION1 menu contains MOD 10 CHECK, BALANCE AT START, CHECK
CASHING, ACCOUNTS, SELECT RECEIPT and PRE DIALING Please press each button on this
menu to go to next screen.
To go back to the previous screen, press the CANCEL Key in pinpad
NOTE:
1) CHECK CASHING is displayed only if the message format is STANDARD1
2) PRE DIALING is displayed only if Network is Dial up
5- 55
NH-2700
5. Operator Function
5.7.3.1 MOD 10 CHECK
MOD 10 CHECK is to check the card data’s validation.
Please press EN/DISABLE button to set up MOD 10 CHECK.
5- 56
NH-2700
5. Operator Function
5.7.3.2 BALANCE AT START
If BALANCE AT START is enabled, the screen with which a customer can check his/her balance will
be inserted into the normal transaction flow.
Please press EN/DISABLE button to set up BALANCE AT START and CONTINUE EN/DISABLE
button to set up whether it’ll CONTINUE the TRANSACTION after BALANCE AT START. .
5- 57
NH-2700
5. Operator Function
5.7.3.3 CHECK CASHING
This function is one of the options of the Value Added Service which exchanges checks for cash.
To use the function, you should call technical support.
The certification screen will appear if you didn’t certified.
[ CERTIFICATION(Function Key Type)]
[ CERTIFICATION(Touch Type)]
[ After CERTIFICATION]
5- 58
NH-2700
5. Operator Function
5.7.3.4 ACCOUNTS
ACCOUNTS is to set up the accounts which is used on transaction. You can see CHECKING
ACCOUNT, SAVINGS ACCOUNT and CREDIT CARD ACCOUNT however, only CREDIT CARD
ACCOUNT can be set up.
Please press CREDIT CARD EN/DISABLE button to set up CREDIT CARD ACCOUNT.
5- 59
NH-2700
5. Operator Function
5.7.3.5 SELECT RECEIPT
If SELECT RECEIPT is ENABLED, the ATM MACHINE will show the screen which a customer can
select whether printing the receipt after a transaction or not.
Please press EN/DISABLE button to set up SELECT RECEIPT..
If SELECT RECEIPT is DISABLED, the ATM MACHINE will print out the receipt unconditionally.
5- 60
NH-2700
5. Operator Function
5.7.3.6 PRE DIALING
PRE DIALING is a function to improve the performance speed of transaction by making a connection
to the host server earlier than normal.
Please press EN/DISABLE button to set up PRE DIALING and one of three buttons (AFTER CARD,
ATER PIN and AFTER ACCOUNT) to determine the time when the ATM MACHINE makes a
connection.
5- 61
NH-2700
5. Operator Function
5.7.4 OPTIONAL FUNCTION2
OPTIONAL FUNCTION2 menu contains DEVICE OPTION and SERVICES.
To go back to the previous screen, press the CANCEL Key in pinpad
5- 62
NH-2700
5. Operator Function
5.7.4.1 DEVICE OPTION
DEVICE OPTION menu contains RECEIPT PAPER LOW SENSOR EN/DISABLE, CST SOUND
ON/OFF, EPP FLICKER ON OPTION. Please press each button on this menu to set up items.
To go back to the previous screen, press the CANCEL Key in pinpad
5- 63
NH-2700
5. Operator Function
5.7.4.2 SERVICES
SERVICES menu contains CHANGE BACKGROUND, WEATHER SERVICE and NOTICE
SERVICE.
Please press each button on this menu to set up WEATHER and NOTICE SERVICE.
Please press CHANGE BACKGROUND button on this menu to go to next screen.
To go back to the previous screen, press the CANCEL Key in pinpad
5- 64
NH-2700
5. Operator Function
5.7.4.2.1 CHANGE BACKGROUND
CHANGE BACKGROUND function provides SIX different Background screens.
Please press EN/DISABLE button on this menu to set up for CHANGE BACKGROUND.
To go back to the previous screen, press the CANCEL Key in pinpad
[DISABLED]
[ENABLED]
5- 65
NH-2700
5. Operator Function
5.7.4.2.1.1 CHANGE BACKGROUND Screen n
Please press SCREEN n EN/DISABLE button to set up SCREEN n,
PREVIEW button to preview SCREEN n.
5- 66
NH-2700
5. Operator Function
5.7.4.2.2 DEFAULT SCREEN
DEFAULT SCREEN function provides SIX different Background screens.
You can set up only one screen on the six screens
Please press DEFAULT SCREEN n EN/DISABLE button to set up SCREEN n,
5- 67
NH-2700
5. Operator Function
5.7.5. SURCHARGE MODE
The SURCHARGE MODE contains the enable/disable of the surcharge warning screen and setting
the surcharge amount and surcharge owner. When the SURCHARGE MODE is disabled and also if
the swiped card data contains BIN number that was entered during installation, the surcharge warning
message will not be displayed. When the SURCHARGE MODE is enabled, the SURCHARGE
OWNER, AMOUNT and SURCHARGE PERCENT will be displayed in the surcharge warning screen
during transaction. The factory default is surcharge enabled, surcharge amount is $1.50 and the
surcharge owner is none.
SURCHARGE PERCENT is to set up the percentage of surcharge.
5- 68
NH-2700
5. Operator Function
5.7.5.1 SURCHARGE OWNER
The SURCHARGE OWNER function is used to edit the surcharge owner.
Please input the surcharge owner in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.
[Function Key Type]
[Touch Type]
5- 69
NH-2700
5. Operator Function
5.7.5.2 SURCHARGE PERCENT
The SURCHARGE PERCENT displays which are to set the surcharge percent.
1) EN/DISABLE
- Set whether to use PERCENT SURCHARGE MODE.
2) PERCENTAGE
- Set PERCENTAGE (%).
3) WARNING MANNER
- Set whether to use maximum value or minimum value between PERCENTAGE and
SURCHARGE AMOUNT. (GREATER: Maximum value, LESSER: Minimum value.)
4) LOCATION
- Set surcharge warning screen option
- BEGINNING : Shows Surcharge warning screen before customer selected amount.
- AFTER AMOUNT : Shows Surcharge warning screen after customer selected amount.
5- 70
NH-2700
5. Operator Function
5.7.6. ADVERTISEMENT
ADVERTISEMENT function provides COUPON, WELCOIME ADVERTISEMENT and
TRANSACTION ADVERTISEMENT.
Please press each button on this menu to go to next screen.
5- 71
NH-2700
5. Operator Function
5.7.6.1 COUPON
Please press COUPON TYPE button to set up BASIC COUPON or ENHANCED COUPON.
If you set the BASIC COUPON and select COUPON SETTING button, BASIC COUPON setting
screen will be displayed.
BASIC COUPON supports 2line 39column, ENHANCED COUPON supports 16line 39column.
If you set the ENHANCED COUPON and select COUPON SETTING button, ENHANCED COUPON
setting screen will be displayed.
5- 72
NH-2700
5. Operator Function
5.7.6.1.1 BASIC COUPON SETTING
Please press each button on this menu to go to next screen
.
5.7.6.1.1.2 BASIC COUPON n.
Please press BASIC COUPON n EN/DISABLE button to set up BASIC COUPON n,
Please press COUPON n TEXT button on this menu to go to next screen
5- 73
NH-2700
5. Operator Function
5.7.6.1.1.3 COUPON n. TEXT
The COUPON n TEXT function is used to edit the coupon n text.
Please input the welcome message in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.
[Function Key Type]
[Touch Type]
5- 74
NH-2700
5. Operator Function
5.7.6.1.2.1 ENHANCED COUPON SETTING
Please press CUT OPTION button to set up AFTER RECEIPT or NOT USE,
Please press each button on this menu to go to next screen
.
5.7.6.1.2.2 ENHANCED COUPON n.
Please press ENHANCED COUPON n OPTION button to set up NOT USE, ALWAYS and USE TIME.
START TIME and END TIME is only used USE TIME option and the range is 00 ~ 23
Please press COUPON n TEXT button on this menu to go to next screen
5- 75
NH-2700
5. Operator Function
5.7.6.1.2.3 ENHANCED COUPON n. TEXT
The ENHANCED COUPON n TEXT function is used to edit the coupon n text.
Please input the welcome message in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.
[Function Key Type]
5- 76
NH-2700
5. Operator Function
[Touch Type]
5- 77
NH-2700
5. Operator Function
5.7.6.2 WELCOME ADVERTISEMENT
WELCOME ADVERTISEMENT function provides SIX different screens.
If you press the TIMER button, you can change the advertisement display timer and the range is
between 5 and 30 in welcome screen. Please press each button on this menu to go to next screen.
The welcome advertisement image can be updated by SW Update with JPG format images. For
more information, please refer to “Advertisement Update Guide” document.
5- 78
NH-2700
5. Operator Function
5.7.6.2.1 SCREEN n.
Please press SCREEN n EN/DISABLE button to set up SCREEN n,
PREVIEW button to preview SCREEN n.
5- 79
NH-2700
5. Operator Function
5.7.6.3 TRANSACTION ADVERTISEMENT
TRANSACTION ADVERTISEMENT function provides SIX different screens.
If you press the TIMER button, you can change the advertisement display timer and the range is
between 5 and 30 in welcome screen. Please press each button on this menu to go to next screen.
The transaction advertisement image can be updated by SW Update with JPG format images. For
more information, please refer to “Advertisement Update Guide” document.
5- 80
NH-2700
5. Operator Function
5.7.6.3.1 SCREEN n.
Please press SCREEN n EN/DISABLE button to set up SCREEN n,
5- 81
NH-2700
5. Operator Function
5.7.7. STANDARD 3 OPTION
STANDARD 3 OPTION contains STATUS MONITORING EN/DISABLE, COMMUNICATION
HEADER, COMMUNICATION ID and CRC EN/DISABLE.
In case of COMMUNICATION HEADER is enabled, CRC EN/DISABLE option can be configured.
STANDARD 3 OPTION function is used to get the additional information when Triton message is
selected.
1) STATUS MONITORING function is to decide whether status monitoring field in message is sent
or not.
2) COMMUNICATION HEADER function is to decide whether communication header in message is
included or not.
3) COMMUNICATION ID function is able to save the COMMUNICATION ID.
The COMMUNICATION ID has to be set if using the COMMUNICATION HEADER function.
4) CRC(Cyclic Redundancy Checking) OPTION function is to set up whether CRC is used or not
during communication with host.
5- 82
NH-2700
5. Operator Function
5.7.7.1 COMMUNICATION ID
The COMMUNICATION ID function is used to edit the communication id.
Please input the communication id in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.
[Function Key Type]
[Touch Type]
5- 83
NH-2700
5. Operator Function
5.7.8. SELECT PROCESSOR
SELECTHOST menu contains COMMUNICATION, MESSAGE FORMAT, EOT/ENQ OPTION,
TCP/IP TYPE and REVERSAL RETRY COUNT
NOTE:
1) EOT / ENQ OPTION is displayed only if the Network is Dial up or TCP/IP Type is VISA FRAMED
2) TCP/IP TYPE is displayed only if Network is TCP/IP
5- 84
NH-2700
5. Operator Function
5.7.8.1 COMMUNICATION
This is to set up a type of line to communicate with Host. Select DIALUP or TCP/IP. In case of setting
up DIALUP, communicate with host using modem. And in case of setting up TCP/IP, communicate
with host using LAN.
NOTE: In case of selecting “IN SERVICE” on OP MAIN, if the value is different from the original value
when entering in OP mode, exit OP and execute reboot.
5- 85
NH-2700
5. Operator Function
5.7.8.2 EOT/ENQ OPTION
EOT/ENQ OPTION contains GENERAL, EOT OPTIONAL, NO EOT REQUIRED and NO ENQ
REQUIRED functions. You can select one of these options
5- 86
NH-2700
5. Operator Function
5.7.8.3 MESSAGE FORMAT
This menu sets up message format to use during communicating with Host.
You can select one of message type to communicate with a data processing company or bank in this
menu (STANDARD1, STANDARD2, STANDARD3 and EPS). If STANDARD3 is selected,
STANDARD3 OPTION button is displayed on the CUSTOMER SETUP Screen.
STANDARD 1 is a HYOSUNG message type and STANDARD 2 is a CSP200 message type,
STANDARD 3 is Triton 9600 message type and EPS is an extended CSP200 message type.
5- 87
NH-2700
5. Operator Function
5.7.8.4 TCP/IP TYPE
In case of supporting TCP/IP, this is providing a function setting up communication flow to use when
communicating with host. In this menu, you can change TCP/IP TYPE and can decide whether
‘ENABLE’ or ‘DISABLE’ about SSL OPTION. There are three kind of TCP/IP type in this TCP/IP
COMMUNICATION menu
(STANDARD TCP/IP, VISA FRAMED TCP/IP, and ACK CONTROLLED TCP/IP).
5- 88
NH-2700
5. Operator Function
5.7.8.5 REVERSAL RETRY COUNT
REVERSAL RETRY COUNT function is used to set the try count of reversal transaction. CURRENT
REVERSAL RETRY COUNT displays count of current setting value. You can enter the count and then
press ENTER (or CONFIRM) if you want to change try count of reversal transaction. (You should ask
your DP about count of reversal transaction before change try count.)
5- 89
NH-2700
5. Operator Function
5.8 SYSTEM SETUP
This system setup menu contains DATE & TIME, CHANGE PASSWORD, SPEAKER VOLUME,
MODEM PARAMETERS, TERMINAL IP, DEVICE SETUP, LANGUAGE EN/DISABLE and SYSTEM
CONTROL.
Please press each button on this menu to go to next screen. To go back to the previous screen, press
the CANCEL key in pinpad.
NOTE:
1) TERMINAL IP is displayed only if the Network is TCP/IP.
2) MODEM PARAMETERS is displayed only if Network is Dial up.
5- 90
NH-2700
5. Operator Function
5.8.1 DATE & TIME
You can set system date and time by pressing YEAR, HOUR, MONTH, MINUTE and DAY button. If
you press each menu, the cursor will be positioned and you can change the value. This value is saved
by pressing APPLY key, on the other hand, to go back to the previous screen, press the CANCEL key
in pinpad.
5- 91
NH-2700
5. Operator Function
5.8.2 SPEAKER VOLUME
The SPEAKER VOLUME function is used to set speaker volume by using DOWN and UP buttons.
Once the button is pressed, ATM beeps.
5- 92
NH-2700
5. Operator Function
5.8.3 TERMINAL IP
TERMINAL IP menu contains DHCP EN/DISABLE, IP ADDRESS, SUBNET MASK, GATEWAY and
DNS buttons. If you press DHCP EN/DISABLE button will change DHCP status, ENABLE to DISABLE,
or DISABLE to ENABLE. In case of DHCP is disabled, IP ADDRESS, SUBNET MASK, GATEWAY
and DNS buttons will be displayed.
If DHCP value is ENABLE, ATM uses DYNAMIC IP to connect to host. Otherwise, ATM uses STATIC
IP. If you change DHCP value from ENABLE to DISABLE, you should set up STATIC IP again use IP
ADDRESS, SUBNET MASK, GATEWAY and DNS buttons.
It is able to input up to 15 units such as XXX.XXX.XXX.XXX
5- 93
NH-2700
5. Operator Function
5.8.4 LANGUAGE EN/DISABLE
You can select language type to be displayed in screen. There are three types of language ENGLISH,
SPANISH, FRENCH. You can change default language pressing DEFAULT LANGUAGE SELECT
button. If you press each EN/DISABLE button, one of ENABLE/DISABLE will be changed.
NOTE: The Language which is selected as DEFAULT LANGUAGE cannot be changed.
5- 94
NH-2700
5. Operator Function
5.8.5 CHANGE PASSWORD
You can change PASSWORD. Depending on authority, there are three passwords OPERATOR
PASSWORD, SERVICE PASSWORD and MASTER PASSWORD.
5- 95
NH-2700
5. Operator Function
5.8.5.1 OPERATOR PASSWORD
This menu enables you to change current operator password as new one. To change the current
password, you should input the proper one in current password field.
operator password is "111111".
5- 96
The factory default value of
NH-2700
5. Operator Function
5.8.5.2 SERVICE PASSWORD
This menu enables you to change current service password as new one. To change the current
password, you should input the proper one in current password field.
service password is "222222".
5- 97
The factory default value of
NH-2700
5. Operator Function
5.8.5.3 MASTER PASSWORD
This menu enables you to change current master password as new one. To change the current
password, you should input the proper one in current password field.
master password is "555555".
5- 98
The factory default value of
NH-2700
5. Operator Function
5.8.6 MODEM PARAMETERS
This MODEM PARAMETERS menu contains HOST INITIAL STRING, RMS INITIAL STRING and
MODEM TEST.
1) INITIAL STRINGs
The HOST INITIAL STRING and RMS INITIAL STRING functions are used to edit the modem initial
string when the special circumstance is required by a nonstandard modem initial string. Before editing
the initial string, consult with service personnel.
2) MODEM TEST
The MODEM TEST function is used to perform the modem reset test.
When the error is occurred, contact the service personnel.
5- 99
NH-2700
5. Operator Function
5.8.6.1 HOST INITIAL STRING
The HOST INITIAL STRING function is used to edit the host initial string.
Please input the host initial string in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.
[Function Key Type]
[Touch Type]
5.8.6.2 RMS INITIAL STRING
The RMS INITIAL STRING function is used to edit the rms initial string.
Please input the rms initial string in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.
[Function Key Type]
[Touch Type]
5- 100
NH-2700
5. Operator Function
5.8.7 DEVICE SETUP
This DEVICE SETUP menu contains CDU SETUP. Please press the CDU SETUP button on this
menu to go to next screen.
NOTE: When you change Device Setup Information, contact the service personnel.
5- 101
NH-2700
5. Operator Function
5.8.7.1 CDU SETUP
This CDU SETUP menu contains COUNTRY, CDU TYPE, CASSETTE VOLUME and EXECUTE.
Please press each button on this menu to operate the related function..
Press the buttons COUNTRY, CDU TYPE and CASSETTE VOLUME. Then the CDU SETUP
INFORMATION will be changed.
If you changed the information correctly, press the EXECUTE button to APPLY.
1) COUNTRY
USA
CANADA
KOREA
CHINA
JAPAN
MEXICO
DEUTSCH
INDONESIA
ENGLAND
TURKEY
ROMANIA
AUSTRALIA
INDIA
TAIWAN
EURO
VIETNAM
UKRAINA
ISRAEL
OTHER
2) CDU TYPE
0x00
0x01
0x03
0x0b
0x41
0x43
0x47
0x80
2 CASSETTE
3 CASSETTE
4 CASSETTE
0x81
3) CASSETTE VOLUME
1 CASSETTE
5- 102
NH-2700
5. Operator Function
5.8.8 SYSTEM CONTROL
This SYSTEM CONTROL menu contains SOFTWARE UPDATE, REBOOT, BACKUP ALL
JOURNAL TO USB, BACKUP JOURNAL BY DATE TO USB, BACKUP LOG TO USB and
CLEAR NVRAM.
Please press each button on this menu to go to next screen or to operate the related function..
And if you want to go back to the previous screen, press the CANCEL key.
You can back up a various kinds of journal data and log data you want in this menu. Please make sure
that USB drive is connected into USB slot before pressing the button. When BACKUP ALL
JOURNALS TO USB, BACKUP JOURNAL BY DATE TO USB or BACKUP LOG TO USB button is
selected, this data will be sent into USB flash drive. When SOFTWARE UPDATE is entered, it will
change to the screen of SOFTWARE UPDATE. This is because Software Update functionality is
supported at SYSTEM CONTROL menu. When SYSTEM CONTROL is submitted the files in USB
flash drive will be copied to the ATM.
NOTE: How to update the software, please refer to the Appendix.
5- 103
NH-2700
5. Operator Function
5.8.8.1 REBOOT
If you press the YES button, the ATM will restart.
5- 104
NH-2700
5. Operator Function
5.8.8.2 BACKUP JOURNAL BY DATE TO USB
Input the START DATE and END DATE using FROM and TO buttons. And press the SEARCH button.
Then, the journal date between START DATE and END DATE will be sent to USB drive.
5- 105
NH-2700
5. Operator Function
5.8.8.3 CLEAR NVRAM
To clear NVRAM on the NH-2700, begin by entering the Operator Function Menu using the Master
Password. Then enter SYSTEM SETUP, SYSTEM CONTROL and CLEAR NVRAM in sequence.
1) CLEAR ALL
This will delete all programmed parameters and make all setting information (including passwords) to
the default settings. This does NOT include the master keys which are stored in EPP.
2) CLEAR SETTING
This will delete all programmed parameters and make all information (including passwords) to the
default settings. This does NOT include the master keys which are stored in EPP, denomination,
journal data.
3) CLEAR JOURNAL
This will delete all journal data permanently
4) CLEAR TRANS. SEQUENCE NO.
This function will reset the journal sequence number to <0000>. This may be useful if you switch
processing or switch Terminal ID numbers and want to keep new records.
5) CLEAR LOG
This will delete all logs permanently
NOTE: Be careful when using these features (NVRAM clearing) – The initialized data can NOT be
recovered.
5- 106
NH-2700
5. Operator Function
5.9 HOST SETUP
[DIALUP] This host setup menu contains KEY MANAGEMENT, TELEPHONE NUMBER, TERMINAL
ID, HEALTH CHECK MESSAGE, REMOTE MONITOR, ROUTING ID and AUTO DAY TOTAL
[TCP/IP] This host setup menu contains KEY MANAGEMENT, HOST ADDRESS, TERMINAL ID,
HEALTH CHECK MESSAGE, REMOTE MONITOR, ROUTING ID and AUTO DAY TOTAL.
Pressing function key beside menu button goes to next screen. To go back to the previous screen,
press the CANCEL key in pinpad.
[DIALUP]
[TCP/IP]
NOTE: ROUTING ID is displayed only if the message format is STANDARD1, 2 and EPS
5- 107
NH-2700
5. Operator Function
5.9.1 KEY MANAGEMENT
START SCREEN
Enter the PASSWORD 1 and PASSWORD 2 to execute KEY MANAGEMENT.
(Default PASSWORD 1 is ‘000000’. And default PASSWPRD 2 is ‘000000’ as well)
If you enter PASSWORD 1 and PASSWORD 2 correctly, the main screen of KEY MANAGEMENT will
be displayed as below.
5- 108
NH-2700
5. Operator Function
5.9.1.1 KEY MODE
The KEY MODE can be changed by pressing KEY MODE button. Write down the description here.
There are various kinds of KEY MODE. Those are [DES], [TDES], [DUAL MASTER KEY], [MAC],
[TDES, MAC],
[TDES, TMAC], [UNIQUE KEY, DES], [UNIQUE KEY, TDES] and [UNIQUE KEY,
MAC].
Accessing the KEY INDEX
1) Select the HOST SETUP in the OPERATOR FUNCTION menu.
2) Select the KEY MANAGEMENT in the HOST SETUP menu.
3) Select the KEY MODE in the KEY MANAGEMENT menu. Change the KEY MODE..
5.9.1.2 KEY INDEX
The KEY INDEX function is used to set the KEY INDEX. The range is 0 to 15.
You can enter multiple master keys and have to select one of them. For security issue, DP may
change key index when they need to change keys.
Accessing the KEY INDEX
1) Select the HOST SETUP in the OPERATOR FUNCTION menu.
2) Select the KEY MANAGEMENT in the HOST SETUP menu.
3) Select the KEY INDEX in the KEY MANAGEMENT menu. Input the KEY INDEX and press ENTER
key.
5- 109
NH-2700
5. Operator Function
5.9.1.3 CHECK KEY
The CHECK KEY function is used to display the check sum of all injected Keys. The key which is
displayed as “_______” means it is in empty state.
The authorized people can verify the injected key(s) with this menu after key injection.
Accessing the CHECK MASTER KEY
1) Select the HOST SETUP in the OPERATOR FUNCTION menu.
2) Select the KEY MANAGEMENT in the HOST SETUP menu.
3) Select the CHECK KEY in the KEY MANAGEMENT menu.
4) It will display the check sum of all injected master key.
5- 110
NH-2700
5. Operator Function
5.9.1.4 EDIT KEY
The EDIT KEY function is used to enter the Master Key, Unique Key and Mac Key.
.The authorized people by bank or DP will enter the Key(s) with this menu.
KEY MODE: [DES], [TDES], [DUAL MASTER KEY]
KEY MODE: [MAC], [TDES, MAC], [TDES, TMAC]
5- 111
NH-2700
5. Operator Function
KEY MODE: [UNIQUE KEY, DES], [UNIQUE KEY, TDES]
KEY MODE: [UNIQUE KEY, MAC]
Accessing the EDIT KEY
1) Select the HOST SETUP in the OPERATOR FUNCTION menu.
2) Select the KEY MANAGEMENT in the HOST SETUP menu.
3) Select the EDIT KEY in the KEY MANAGEMENT menu.
5- 112
NH-2700
5. Operator Function
A. HOW TO EDIT MASTER KEY
1) Press MASTER KEY PART A button
2) Enter the MASTER KEY INDEX.
3) Enter the MASTER KEY PART A.
4) Verify the MASTER KEY PART A.
5) After inputting the MASTER KEY PART A, the CHECK SUM will be displayed. Press ENTER after
confirming the check sum.
6) Press MASTER KEY PART B button
7) Enter the MASTER KEY INDEX.
8) Enter the MASTER KEY PART B
9) Verify the MASTER KEY PART B.
10) After inputting the MASTER KEY PART B, the CHECK SUM will be displayed. Press ENTER after
confirming the check sum.
NOTE: You have to input the SAME KEY INDEX for MASTER KEY PART A and MASTER KEY
PART B.
B. HOW TO EDIT UNIQUE KEY
1) Press UNIQUE KEY PART A button
2) Enter the UNIQUE KEY INDEX.
3) Enter the UNIQUE KEY PART A.
4) Verify the UNIQUE KEY PART A.
5) After inputting the UNIQUE KEY PART A, the CHECK SUM will be displayed. Press ENTER after
confirming the check sum.
6) Press UNIQUE KEY PART B button
7) Enter the UNIQUE KEY INDEX.
8) Enter the UNIQUE KEY PART B
9) Verify the UNIQUE KEY PART B.
10) After inputting the UNIQUE KEY PART B, the CHECK SUM will be displayed. Press ENTER after
confirming the check sum.
NOTE: You have to input the SAME KEY INDEX for UNIQUE KEY PART A and UNIQUE KEY PART
B.
5- 113
NH-2700
5. Operator Function
B. HOW TO EDIT MAC KEY
1) Press MAC KEY PART A button
2) Enter the MAC KEY INDEX.
3) Enter the MAC KEY PART A.
4) Verify the MAC KEY PART A.
5) After inputting the MAC KEY PART A, the CHECK SUM will be displayed. Press ENTER after
confirming the check sum.
6) Press MAC KEY PART B button
7) Enter the MAC KEY INDEX.
8) Enter the MAC KEY PART B
9) Verify the MAC KEY PART B.
10) After inputting the MAC KEY PART B, the CHECK SUM will be displayed. Press ENTER after
confirming the check sum.
NOTE: You have to input the SAME KEY INDEX for MAC KEY PART A and MAC KEY PART B.
5- 114
NH-2700
5. Operator Function
5.9.1.5 SERIAL NUMBER
The SERIAL NUMBER function is used to insert the ATM machine number for RMS.
Accessing the SET MASTER KEY SERIAL NUMBER
1) Select the HOST SETUP in the OPERATOR FUNCTION menu.
2) Select the KEY MANAGEMENT in the HOST SETUP menu.
3) Select the SERIAL NUMBER in the KEY MANAGEMENT menu. And insert serial number.
5- 115
NH-2700
5. Operator Function
5.9.2 TELEPHONE NUMBER (Only Dial-Up)
If you press each button on this menu, phone number of host can be input. You can input character,
number and special symbol up to 1~20 digits by using '<' or '>'.
This function is used to enter the primary phone number and the back-up phone number of the host.
When dialing to host is failure (busy, no answer or etc), ATM switches to other phone number
automatically.
5- 116
NH-2700
5. Operator Function
5.9.3 HOST ADDRESS
HOST ADDRESS contains URL EN/DISABLE, HOST ADDRESS 1, PORT NUMBER 1, HOST
ADDRESS 2 and PORT NUMBER 2.
Press PORT NUMBER 1 and PORT NUMBER 2 buttons, and then the values can be input on this
screen. These values can be saved by pressing ENTER key
HOST ADDRESS 1 and HOST ADDRESS 2 buttons go to the next page.
To go back to the previous screen, press the CANCEL key in pinpad.
5- 117
NH-2700
5. Operator Function
5.9.3.1 HOST ADDRESS 1
The HOST ADDRESS 1 function is used to edit the host address 1.
Please input the host address 1 in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.
[Function Key Type]
[Touch Type]
5.9.3.2 HOST ADDRESS 2
The HOST ADDRESS 2 function is used to edit the host address 2.
Please input the host address 2 in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.
[Function Key Type]
[Touch Type]
5- 118
NH-2700
5. Operator Function
5.9.4 TERMINAL ID
The TERMINAL ID function is used to edit the terminal id number of ATM.
Please input the terminal id in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.
Host will identify ATM by looking at terminal ID. Terminal ID will be included in host message and will
be printed on the receipt.
[Function Key Type]
[Touch Type]
5- 119
NH-2700
5. Operator Function
5.9.5 HEALTH CHECK MESSAGE
If you press EN/DISABLE button, either "ENABLE" or "DISABLE" can be selected. ATM sends its
status periodically to the host when HOST SEND is set up to “Enable”. The interval is dependent on
“SEND INTERVAL”.
If you press SEND INTERVAL button, the value of SEND INTERVAL can be adjusted. (1 ~ 24). This
value is saved by pressing ENTER button.
5- 120
NH-2700
5. Operator Function
5.9.6 REMOTE MONITOR
- Display which is to set the information for using Remote Management System (RMS)
1) RMS EN/DISABLE function is used to connect to the RMS mode to enable or to disable. The
default option is “ENABLE”.
2) RMS STATUS SEND EN/DISABLE function is used to send the status message to RMS in enable
or in disable.
3) The RMS PASSWORD function is used to set the RMS password to connect to ATM from RMS.
5- 121
NH-2700
5. Operator Function
5.9.6.1 RMS EN/DISABLE
[DIALUP] Display which is to set the RMS RING COUNT for the reception on standby of the ATM.
[TCP/IP] Display which is to set the RMS LISTENING PORT for the reception on standby of the ATM.
Default port is 5555
[DIALUP]
[TCP/IP]
5- 122
NH-2700
5. Operator Function
5.9.6.2 RMS STATUS SEND EN/DISABLE
- Display which is to set the function to transfer STATUS to RMS from the ATM.
[DIAL-UP]
1) RMS STATUS SEND
- Display whether RMS STATUS SEND function is ENABLE or DISABLE.
- Set the value using EN/DISABLE button.
2) INTERVAL
- Display “RMS STATUS SEND” cycle (unit: hours)
- Set the value using INTERVAL button. (Input the number from 1 to 24.)
3) PHONE 1, PHONE 2
- Display RMS TELEPHONE NUMBER for RMS COMMUNICATION
- Set the values using PHONE NUMBER 1 and PHONE NUMBER 2. (Input the number up to 20.)
5- 123
NH-2700
5. Operator Function
[TCP/IP]
1) RMS STATUS SEND
- Display whether RMS STATUS SEND function is enabled or not.
- Set the value using EN/DISABLE button.
2) RMS INTERVAL
- Display “RMS STATUS SEND” cycle (unit: hours)
- Set the value using INTERVAL button. (Input the number from 1 to 24.)
3) URL EN/DISABLE
- Display whether to use URL or IP ADDRESS. If the value is ENABLE, that means the ATM uses
URL ADDRESS.
- Set the value using URL EN/DISABLE button.
4) RMS ADDRESS
- Display “RMS ADDRESS”.
- Set the value using RMS ADDRESS button. If you press this button, It goes to next screen.
5) RMS LISTENNING PORT
- Display “RMS LISTENING PORT”.
- Set the value using RMS LISTENING PORT button. (Input the number from 0 to 65535)
- Default port is 9999
5- 124
NH-2700
5. Operator Function
5.9.6.2.1 RMS ADDRESS
The RMS ADDRESS function is used to edit the rms address.
Please input the rms address in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays
[Function Key Type]
[Touch Type]
5- 125
NH-2700
5. Operator Function
5.9.7 ROUTING ID
The ROUTING ID function is used to edit the Routing ID Number of ATM. Routing ID refers to the
Bank ID. This field is contained to STANDARD 1, STANDARD 2 and EPS format.
Please input the routing id in the field and select OK button. If it succeeded, “OPERATION
SUCCESSFUL!” displays.
To go back to the previous screen, press the CANCEL key in pinpad.
[Function Key Type]
[Touch Type]
5- 126
NH-2700
5. Operator Function
5.9.8 AUTO DAY TOTAL
AUTO DAY TOTAL feature allows the ATM to complete a Day Total operation (Without
Actually closing out the machine) at a predetermined time each day. This is useful if you are
doing accounting of your ATM on a day-to-day basis. Your processor cuts off its transactions
each day at a set time. By enabling Auto Day Total at the same time, your day’s balance
should match the host. This information will appear as a journal record so, you will need to
access your journal to print or view the totals.
1) EN/DISABLE
- Display whether AUTO DAY TOTAL function is enabled or not.
- Set the value using EN/DISABLE button.
2) TOTAL TYPE
- Display AUTO DAY TOTAL TYPE
DAY TOTAL: ATM sends total to your processor then initialize total
TRIAL DAY TOTAL: ATM sends total to your processor
- Set the value using TOTAL TYPE button.
3) HOUR / MINUTE
- Display the time for the ATM to total itself
- Set the value using HOUR and MINUTE button.
5- 127
NH-2700
5. Operator Function
5.10 TRANSACTION SETUP
This transaction setup menu contains DISPENSE LIMIT, LOW CURRENCY CHECK EN/DISABLE,
FAST CASH and DENOMINATION. By pressing each button, you can execute each function or enter
each sub menu. To go back to the previous screen, press the CANCEL key in pinpad.
1) DISPENSE LIMIT
This function is used to set the maximum amount of notes that can be dispensed per transaction.
The amount must be a multiple of denomination. And the maximum dispensed count a transaction
must not be over a total of 40 notes.
(eg. You can’t input over $4000 on DISPENSE LIMIT if max denomination is $100 on ATM.)
2) LOW CURRENCY CHECK EN/DISABLE
This function is used to set the detection of cassette low level (100 bills or less). If enabled,
hardware will report the low condition to the software and the machine will go to “OUT OF
SERVICE” mode under low note condition.
5- 128
NH-2700
5. Operator Function
5.10.1 FAST CASH
FAST CASH function is used to set the cash amount which is to be displayed on the FAST CASH
screen. The maximum amount must be less than the DISPENSE LIMIT.
You can set 6 kinds of values which are frequently requested by customer using this function. By
using this function, customers withdraw the money more easily.
5- 129
NH-2700
5. Operator Function
5.10.2 DENOMINATION
This function is used to set the denomination of note to be set in the cassette. Pressing function key
beside menu button selects the cassette to set the denomination of note. Input the note value you
want and press the ENTER key in the pinpad. If you completed the all cassette setting, you have to
press APPLY button to effect the value changes.
5- 130
NH-2700
5. Operator Function
5.11 SITE MAP
This site map shows the structure of the operator menu tree to aid in searching menu. In case of touch
type, if you press each menu SETTLEMENT, JOURNAL, REPORT, DIAGNOSTICS, CUSTOMER
SETUP, SYSTEM SETUP, HOST SETUP or TRANSACTION SETUP, then it will enter each submenu.
5- 131
NH-2700
5. Operator Function
5.12 QUICK REPLENISH
This menu provides convenience for replenishing note at once. This menu consists of DAY TOTAL,
CASSETTE TOTAL, ADD CASH and RESULT.
If you press YES button, the QUICK REPLENISH will start.
5- 132
NH-2700
5. Operator Function
5.12.1 DAY TOTAL / CASSETTE TOTAL
It will perform DAY TOTAL and CASSETTE TOTAL first.
1) DAY TOTAL : Do settlement with host. After settlement, clear transaction information.
2) CASSETTE TOTAL : Clear note count information.
5- 133
NH-2700
5. Operator Function
5.12.2 ADD CASH
After performing DAY TOTAL and CASSETTE TOTAL, ADD CASH screen will be shown as below.
By pressing button on this menu, you can select cassette to add note count. (Cassette numbers are
designated from top to bottom). Input the note count you want to add and press the ENTER key in the
pinpad. If you completed the all cassettes, you have to press APPLY button to effect the value
changes.
NOTE: The total note count you enter must not exceed the maximum note count.
(Max. note count : 2,000/CST)
5.12.3 RESULT
After performing QUICK REPLENISH, the result will be shown as below.
5- 134
NH-2700
5. Operator Function
5.13 QUICK CONFIGURATION
This menu provides convenience to configure ATM Setup Information at once. This menu consists of
NETWORK SETUP, MESSAGE FORMAT SETUP, TERMINAL ID SETUP, PASSWORD SETUP and
RESULT CONFIGURATION.
5- 135
NH-2700
5. Operator Function
5.13.1 TCP/IP
This chapter shows how to configure for TCP/IP Setup Information.
5.13.1.1 COMMUNICATION
This is to set up a type of line to communicate with Host. Select TCP/IP. In case of setting up TCP/IP,
communicate with host using LAN.
5- 136
NH-2700
5. Operator Function
5.13.1.2 TCP/IP TYPE
In case of supporting TCP/IP, this is providing a function setting up communication flow to use when
communicating with host. In this menu, you can change TCP/IP TYPE and can decide whether
‘ENABLE’ or ‘DISABLE’ about SSL OPTION. There are three kind of TCP/IP type in this TCP/IP
COMMUNICATION menu
(STANDARD TCP/IP, VISA FRAMED TCP/IP, and ACK CONTROLLED TCP/IP).
NOTE: When you press NEXT button, if you configured TCP/IP TYPE to VISA FRAMED, then it goes
to Section No 5.13.1.3. If not, then it goes to Section No. 5.13.1.4.
5- 137
NH-2700
5. Operator Function
5.13.1.3 EOT/ENQ OPTION
EOT/ENQ OPTION contains GENERAL, EOT OPTIONAL, NO EOT REQUIRED and NO ENQ
REQUIRED functions. You can select one of these options.
5.13.1.4 HOST ADDRESS
HOST ADDRESS contains URL EN/DISABLE, HOST ADDRESS 1 and PORT NUMBER 1.
Press PORT NUMBER 1 button, and then the values can be input on this screen. These values can
be saved by pressing ENTER key. The HOST ADDRESS 1 button is used to edit the host address 1.
Please input the host address 1 in the field.
5- 138
NH-2700
5. Operator Function
5.13.1.5 TERMINAL DHCP
If DHCP value is ENABLE, ATM uses DYNAMIC IP to connect to host. Otherwise, ATM uses STATIC
IP. If you configure DHCP value to DISABLE and press NEXT, it goes to TERMINAL IP SETUP
Screen.
NOTE: When you press NEXT button, if you configured DHCP to DISABLE, then it goes to Section No
5.13.1.6. If not, then it goes to Section No. 5.13.1.7.
5.13.1.6 TERMINAL IP
Set up STATIC IP using IP ADDRESS, SUBNET MASK, GATEWAY and DNS buttons.
It is able to input up to 15 units such as XXX.XXX.XXX.XXX
5- 139
NH-2700
5. Operator Function
5.13.1.7 MESSAGE FORMAT
This menu sets up message format to use during communicating with Host.
You can select one of message type to communicate with a data processing company or bank in this
menu (STANDARD1, STANDARD2, STANDARD3 and EPS).
STANDARD 1 is a HYOSUNG message type and STANDARD 2 is a CSP200 message type,
STANDARD 3 is Triton 9600 message type and EPS is an extended CSP200 message type.
NOTE: When you press NEXT button, if you configured MESSAGE FORMAT to STANDARD 3, then it
goes to Section No 5.13.1.9. If not, then it goes to Section No. 5.13.1.8.
5- 140
NH-2700
5. Operator Function
5.13.1.8 ROUTING ID
The ROUTING ID function is used to edit the Routing ID Number of ATM. Routing ID refers to the
Bank ID. This field is contained to STANDARD 1, STANDARD 2 and EPS format.
NOTE: When you press NEXT button, it goes to Section No 5.13.1.10.
5- 141
NH-2700
5. Operator Function
5.13.1.9 STANDARD3 OPTION
STANDARD 3 OPTION contains STATUS MONITORING EN/DISABLE, COMMUNICATION
HEADER, COMMUNICATION ID and CRC EN/DISABLE.
In case of COMMUNICATION HEADER is enabled, CRC EN/DISABLE option can be configured.
STANDARD 3 OPTION function is used to get the additional information when Triton message is
selected.
1) STATUS MONITORING function is to decide whether status monitoring field in message is sent
or not.
2) COMMUNICATION HEADER function is to decide whether communication header in message is
included or not.
3) COMMUNICATION ID function is able to save the COMMUNICATION ID.
The COMMUNICATION ID has to be set if using the COMMUNICATION HEADER function.
4) CRC(Cyclic Redundancy Checking) OPTION function is to set up whether CRC is used or not
during communication with host.
5- 142
NH-2700
5. Operator Function
5.13.1.10 TERMINAL ID
The TERMINAL ID function is used to edit the terminal id number of ATM.
Host will identify ATM by looking at terminal ID. Terminal ID will be included in host message and will
be printed on the receipt.
5.13.1.11 PASSWORD SETUP (MASTER PASSWORD)
This menu enables you to change current master password as new one. To change the current
password, you should input the proper one in current password field.
master password is "555555".
5- 143
The factory default value of
NH-2700
5. Operator Function
5.13.1.12 RESULT
After performing QUICK CONFIGURATION, the result will be shown as below.
5- 144
NH-2700
5. Operator Function
5.13.2 DIAL UP
This chapter shows how to configure for DIALUP Setup Information.
5.13.2.1 COMMUNICATION
This is to set up a type of line to communicate with Host. Select DIALUP. In case of setting up
DIALUP, communicate with host using modem.
5.13.2.2 EOT/ENQ OPTION
EOT/ENQ OPTION contains GENERAL, EOT OPTIONAL, NO EOT REQUIRED and NO ENQ
REQUIRED functions. You can select one of these options.
5- 145
NH-2700
5. Operator Function
5.13.2.3 TELEPHONE NUMBER (HOST PHONE 1)
If you press each button on this menu, phone number of host can be input. You can input character,
number and special symbol up to 1~20 digits by using '<' or '>'.
5.13.2.4 MESSAGE FORMAT
This menu sets up message format to use during communicating with Host.
You can select one of message type to communicate with a data processing company or bank in this
menu (STANDARD1, STANDARD2, STANDARD3 and EPS).
STANDARD 1 is a HYOSUNG message type and STANDARD 2 is a CSP200 message type,
STANDARD 3 is Triton 9600 message type and EPS is an extended CSP200 message type.
NOTE: When you press NEXT button, if you configured MESSAGE FORMAT to STANDARD 3, then it
goes to Section No 5.13.2.6. If not, then it goes to Section No. 5.13.2.5.
5- 146
NH-2700
5. Operator Function
5.13.2.5 ROUTING ID
The ROUTING ID function is used to edit the Routing ID Number of ATM. Routing ID refers to the
Bank ID. This field is contained to STANDARD 1, STANDARD 2 and EPS format.
NOTE: When you press NEXT button, it goes to Section No 5.13.2.7.
5- 147
NH-2700
5. Operator Function
5.13.2.6 STANDARD3 OPTION
STANDARD 3 OPTION contains STATUS MONITORING EN/DISABLE, COMMUNICATION
HEADER, COMMUNICATION ID and CRC EN/DISABLE.
In case of COMMUNICATION HEADER is enabled, CRC EN/DISABLE option can be configured.
STANDARD 3 OPTION function is used to get the additional information when Triton message is
selected.
1) STATUS MONITORING function is to decide whether status monitoring field in message is sent
or not.
2) COMMUNICATION HEADER function is to decide whether communication header in message is
included or not.
3) COMMUNICATION ID function is able to save the COMMUNICATION ID.
The COMMUNICATION ID has to be set if using the COMMUNICATION HEADER function.
4) CRC(Cyclic Redundancy Checking) OPTION function is to set up whether CRC is used or not
during communication with host.
5- 148
NH-2700
5. Operator Function
5.13.2.7 TERMINAL ID
The TERMINAL ID function is used to edit the terminal id number of ATM.
Host will identify ATM by looking at terminal ID. Terminal ID will be included in host message and will
be printed on the receipt.
5.13.2.8 PASSWORD SETUP (MASTER PASSWORD)
This menu enables you to change current master password as new one. To change the current
password, you should input the proper one in current password field.
master password is "555555".
5- 149
The factory default value of
NH-2700
5. Operator Function
5.13.2.9 RESULT
After performing QUICK CONFIGURATION, the result will be shown as below.
5- 150
NH-2700
6. Appendix
Chapter 6. Appendix
6- 1
NH-2700
6. Appendix
6. Appendix
A. Bill Conditions
A.1 Acceptable condition
z
Bill which is very clean and can readily be recognized as a true bill
z
Bill that has sufficient life or sizing to be handled easily
z
Bill which can be manually held straightly when one end is held by a hand and the bill is slightly
curved vertically
6- 2
NH-2700
6. Appendix
A.2 Unacceptable condition
z
Bill having serious wrinkles, torn or broken section wherein paper fiber is broken and separation
begins
9
Wrinkle
Wrinkle
9
Torn
Torn
9
Broken section
Broken Section
6- 3
NH-2700
6. Appendix
● Bill having adequate life or sizing, but stained seriously
Stained
z Bill with holes (Perforated bill)
Hole
z Bill ragged and cannot be held straightly when one end is supported by a hand
20mm
35mm
When the bill is held by 20mm and the straightness of
the bill is 35mm or less, it cannot be used
6- 4
NH-2700
z
6. Appendix
Bill with cellophane tape, scotch tape, etc
Tape
z
Bill with folds
Fold
z
Gradually curved bill (bills tied by hand seal, etc)
Band
seal
6- 5
NH-2700
6. Appendix
z Bill with folded lines
9
Case 1
9
Case 2
9
Case 3
☞ Bill distortion should not exceed 10 mm
6- 6
NH-2700
6. Appendix
B. Receipt Paper Specifications
B.1 Applicable Product
This purchase specification applies to the receipt paper of NH-2700.
B.2 Specification
1) Paper type: Thermal roll paper
2) Print color: Black
B.3 Specification of the Receipt Paper
1) Paper type: Thermal roll paper
2) Print color: Black
3) Specification: Paper detects heat.
4) Paper basis weight : 55±3 g/㎡
5) Paper thickness : 58±4 ㎛
(Thermal printing side is OUTSIDE,
NOT INSIDE of roll paper)
Beginning and ending edge of the
paper should be that of the printing
specifications.
Fig. 6.1 Receipt Paper Specifications
6- 7
NH-2700
6. Appendix
B.4 Roll appearance
79.5± 0.5 (3.1±0.01 inch)
Ø180 (7.1 inch, Max)
Ø22 (0.9 inch)
Ø18 (0.7 inch)
-
All measurements are in mm.
Fig. 6.2 External roll dimension
NOTE:
1) Store the paper roll separately to prevent damage to the paper.
2) Do not connect the papers with tape.
3) Make sure the paper end is not attached to the paper pipe.
4) Make sure the paper is rolled evenly.
6- 8
NH-2700
6. Appendix
B.5 Paper Handling Precautions
1) Store it away from high temperature and humidity If the paper is stored in a place where
temperature is above 50℃ or humidity is above 90% RH, the coloring capability may deteriorate or
the paper surface may inflate.
2) Refrain from exposing to direct sunlight
The paper surface can be inflated if you expose it to direct sunlight or leave it under the fluorescent
lamp for a long time.
3) Keep it away form the organic solvents
Paper color may change if the paper comes in contact with organic solvents or glues containing
organic solvent.
4) Keep it away from plastics
If the paper comes in contact with materials containing plastics, its coloring capability may
deteriorate or de-coloring of the paper may occur.
5) Miscellaneous
If the paper comes in contact with carbon copy paper or if the paper surface is scratched with
a metallic object, de-coloring may occur.
6- 9
NH-2700
6. Appendix
C. Magnetic Card Specifications
Item
ISO Card (Unit : Inch)
Length
Card Bending
Magnetic Stripe
Position
Fig. 6.3 Magnetic Card Specifications
6- 10
NH-2700
6. Appendix
D. Electronic Lock
D.1 Cencon Lock
Initial Operating Instructions
Each lock is shipped from the factory in Shelved Mode, operating on a standard combination (50-2550). The “one time only” combination does not function when the lock is in this condition. The correct
opening procedure for a new lock is :
z
Turn the Dial left (CCW) until the letters “EC” (Enter Combination) appear on the LCD
z
Enter the factory combination of 50-25-50 by sequentially pressing those six buttons. The LCD
will display these number as they are entered.
When the combination has been correctly entered, the LCD will read :OPr” meaning “Open
z
right.”
z
Turn the Dial right (CW) until it stops. The lock’s bolt is now retracted and the lock is open.
z
Turning the Dial left (CCW) will extend the lock’s bolt
Try this several times until you are comfortable with the operation of the lock.
Change Shelved Mode Combination
For System 2000 Locks with a code level of 71, or greater, you may change the Shelved Mode
combination. You may change the default Factory Combination of 50-25-50 to a new combination to
be used while the lock is still in Shelved Mode. Once you have changed the combination for the first
time, you may want to change the combination again to a different Shelved Mode combination. You
can even change it back to the Factory combination of 50-25-50
Required Items: Change Key, Current Shelved Mode Combination
NOTE: You can only change the Shelved Mode combination while operating in Shelved Mode. Once a
lock is “activated” in any mode, the Shelved Mode combination returns to the Factory Default of 50-2550
To change the Shelved Mode combination:
1. Power Lock -> EC
Turn the Dial to the left (CCW) until “EC” (Enter Combination) is displayed.
6- 11
NH-2700
6. Appendix
2. EC -> Enter Shelved Mode Combination -> OPr
Enter the current Shelved Mode combination (either 50-25-50 or a changed Shelved Mode
combination) by sequentially pressing those digits on the lock keypad. The numbers will be
displayed on the LCD as they are entered.
3. OPr -> Retract Bolt
Turn the Dial to the right (CW) to retract the bolt
4. Open Door
5. Insert Change Key
Insert the change key into the change key socket on the back of the lock.
6. Extend Bolt
Turn the Dial to the left (CCW) to extend the bolt. Do not close the door
7. Power Lock ->
Turn the dial to the left (CCW) until
(the Change Key symbol along with Enter Combination)
is displayed
8.
-> Press #8 -> EcF
Press the “#” button followed by the “8” button. EcF (Enter current Factory combination) will be
displayed.
9. EcF -> Enter Current Shelved Mode Combination -> EnF
Enter the current shelved mode combination, “EnF” (Enter new Factory combination) will be
displayed.
6- 12
NH-2700
6. Appendix
10. EnF -> Enter New Combination -> Cnf
Select and enter the new combination. “CnF” (confirm new Factory combination) will be displayed
11. Cnf -> Enter New Combination -> POC
Enter new combination again to confirm. POC (Pull Out Change key) will be displayed.
12. POC -> Remove Change Key -> EOP
Remove the change key. EOP (End Operation) is displayed.
13. EOP -> Power Lock -> EC
Turn the dial to the left (CCW) until EC (Enter Combination) is displayed.
14. EC -> Enter New Shelved Mode Combination -> OPr
Enter the new shelved mode combination by pressing those digits on the lock’s keypad. The
numbers will be displayed on the LCD as they are entered
15. OPr -> Retract Bolt
Turn the Dial to the right (CW) to retract the bolt.
16. Close Door
17. Extend Bolt
Turn the Dial to the left (CCW) to extend the bolt.
6- 13
NH-2700
6. Appendix
D.2 Electronic Lock
Please operate the lock or change the password only after fully understanding this instruction
OPENING THE LOCK
1) Enter valid six (6) digit code at a time. (Factory default password : 123456)
2) The lock will signal a valid code entry with a double signal.
3) Within four (4) seconds, turn handle counterclockwise
to the open position.
4) Pull door open.
LOW BATTERY WARNING
● Repeated audio and visual signal (LED flashing and repeated
beeping) during opening indicates battery low.
AUDIO AND VISUAL SIGNAL
● Double signal (LED flashes and unit beeps) indicates entry is valid or accepted.
● Triple signal indicates invalid or not accepted.
WRONG TRY PENALTY
● Entry of four (4) consecutive invalid codes starts a 5-minute delay period.
- LED flashed red at five (5) second intervals.
● At the end of the delay period, two more consecutive invalid codes will restart an
additional 5-minute delay period.
CHANGING YOUR PASSWORD
1) Enter “zero” six times.
2) Enter your existing six (6) digit code one time.
3) Enter your NEW six (6) digit code two times.
4) If a mistake is made wait thirty (30) seconds and repeat steps 1. - 3.
5) Test lock operation several times before closing the door.
● Valid Code Entry - Double signal after valid six (6) digit code is entered.
● Invalid Code Entry - Triple signal and old code is still valid.
[WARNING!] ALWAYS PERFORM THIS OPERATION WITH THE DOOR OPEN
6- 14
NH-2700
6. Appendix
BATTERY LOW WARNING
● Repeated beeping during an opening indicates that the battery is low and needs immediate
replacement.
● Uses one (1) 9-Volt Alkaline Battery. LA GARD recommends the use of Duracell™ or Everready™
Alkaline batteries. If battery is depleted and will not allow lock to open, simply follow instructions
below.
CHANGING YOUR BATTERY
NOTE: Some manufacturers use a small screw to secure the battery compartment
cover to the keypad housing. If your model has this screw, it must be removed first before following
the steps listed below.
1) Remove black plastic battery compartment cover (located at the bottom of the keypad) by gently
pulling downward on it’s handle.
2) Allow the battery and it’s attached leads to drop down and out of the battery compartment. If it does
not drop, gently pull on the battery until it does.
3) The connector is easily removed by unsnapping it from the two terminals on the top of the battery.
Never Pull on the Battery Leads
4) Connect a new 9-Volt Alkaline battery to the battery clip.
5) Push the battery and the leads completely up into the battery compartment.
6) Install the battery cover by placing one side of the cover in position and then pressing the other side
into position with your finger.
6- 15
NH-2700
6. Appendix
Fig. 6.4 Changing Battery #1
6- 16
NH-2700
6. Appendix
Fig. 6.5 Changing Battery #2
6- 17
NH-2700
6. Appendix
E. Error Code Table
E.1 Receipt Printer
Error Code
Description
Trouble shooting
1106910
LOST SLIP", DEV_SPR
2001000
Receipt paper jam
Remove any jammed paper from the printer.
2001200
Receipt printer feed plate open
Close the feed plate.
2001300
Out of receipt (Receipt paper empty)
Replenish the receipt paper.
2001400
Receipt printer head overheated before printing
Check the printer head and change if necessary.
2010100
Receipt printer lever opened
Close the lever of print head completely
2010200
Receipt printer head overheated
Wait the time until the temperature of head
adequately slow down and try to initialize
2010300
Receipt paper jam
Remove jammed paper between printer head and
rollers
2010400
Receipt paper empty
1. Replenish receipt paper
2. Check the status of sensor and its connector
2010500
Receipt paper setting error
1. Check the status of setting paper
2. Check the status of sensor and its connector
2010600
Command is received while doing self-test
After terminating self-test and initialize receipt
printer
2010700
No receipt paper
1. Replenish receipt paper in paper charger
2. Check the status of Near End sensor and its
connector
2010800
Receipt paper cutting error
1. Check the Cutter module
2. Check if printer head lever is properly close
2010900
No sensing black mark (dark sensor)
1. Check the status of Black mark sensor
2. Check if Dip switch # 6 is correctly set
(Dip switch # 6 is set by On in case of not using
Black mark)
2010A00
The size of image print data is abnormal
Check the AP version and initialize
2080100
Receipt printer lever opened
Close the lever of print head completely
6- 18
NH-2700
6. Appendix
Error Code
Description
Trouble shooting
2080200
Receipt printer head overheated
Wait the time until the temperature of head
adequately slow down and try to initialize
2080300
Receipt paper jam
Remove jammed paper between printer head and
rollers
2080400
Receipt paper empty
1. Replenish receipt paper
2. Check the status of sensor and its connector
2080500
Receipt paper setting error
1. Check the status of setting paper
2. Check the status of sensor and its connector
2080600
Command is received while doing self-test
After terminating self-test and initialize receipt
printer
2080700
No receipt paper
1. Replenish receipt paper in paper charger
2. Check the status of Near End sensor
and its connector
2080800
Receipt paper cutting error
1. Check the Cutter module
2. Check if printer head lever is properly close
2080900
No sensing black mark (dark sensor)
1. Check the status of Black mark sensor
2. Check if Dip switch # 6 is correctly set
(Dip switch # 6 is set by On in case of not using
Black mark)
2080A00
The size of image print data is abnormal
Check the AP version and initialize
2080B00
Margin setting error
1. Check whether the default registry setting is
changed
2. Reset the PTR SP
2080C00
Paper jammed at the exit of the slot
1. Remove the jammed paper
2080D00
Paper jammed in the path
1. Remove the jammed paper
2080F00
The firmware crashed
2DN0000
Failed to connect communication between
Receipt printer and SP
1. Check whether the dip switch #1 is set to “ON”
position
2. Update the firmware
1.Check if communication cable or com port is not
connected
9720000
Receipt printer communication error
during SP opening
Check if communication cable or COM port is not
connected
9722010
Receipt Printer communication failure
during COM port open
1. Do RESET at Operator Function
2. Reboot ATM
9722DN0
Receipt Printer communication failure
during sending command to Receipt Printer
1. Do RESET at Operator Function
2. Reboot ATM
97912XX
DEV_SPR Time Over Error
1. Reboot ATM
2. Call your attendant
6- 19
NH-2700
Error Code
6. Appendix
Description
Trouble shooting
97922XX
DEV_SPR FATALERROR (WARNING)
1. Reboot ATM
2. Call your attendant
A010100
Open lever detected before executing
command
Close the feed lever.
A010200
Printer thermal head overheated while
executing command
Check the thermal printer head and change if
necessary.
A010300
Paper jam detected before executing command
Remove any jammed paper from the printer.
A010400
Paper setting error detected before executing
command
Remove and re-install the receipt paper.
A010500
Paper check error detected before executing
command
Remove and re-install the receipt paper.
A010800
Paper cutter software check error detected
before executing command
Check for and remove any jammed paper.
A080100
Open lever detected while executing command
Remove any jammed paper.
A080200
Receipt printer head overheated while printing
Check the thermal printer head and change if
necessary.
A080300
Paper jam detected while executing command
Remove and re-install the receipt paper.
A080400
Paper setting error detected before executing
command
Remove and re-install the receipt paper.
A080500
Paper check error in doing command
Remove any jammed paper.
A080800
Paper cutter software check error detected
while executing command
Check for and remove any jammed paper.
ADN0100
No response detected for 30 seconds after
sending command
Check cable and connection between the CE and
printer.
ADN0F00
No response detected for 30 seconds after
sending command
Check cable and connection between the CE and
printer.
ADN1100
No response detected after 3 retries
Check cable and connection between the CE and
printer.
ADN1200
No response detected between ENQ-ACK after
5 retries of ENQ
Check the cable and connection between the CE
and printer.
ADN1300
No response detected after 5 retries because
of timeout between STX-BCC interval
Check cable and connection between the CE and
printer.
6- 20
NH-2700
6. Appendix
E.2 Card Reader
Error Code
Description
Trouble shooting
8217091
Card in card reader
1101910
LOST CARD", DEV_MCU
9723010
Failed to open device
Check the serial port or cable
9723011
Communication error
Check the serial port or cable
9723016
Time out to receive data
Check the serial port or cable
9723019
Polling down
Check the serial port or cable
9730100
IC CARD DENIAL
9730200
IC CARD ONLINE DATA ERROR
9730300
IC CARD ERROR
97913XX
DEV_MCU Time over Error Code
1. Reboot ATM
2. Call your attendant
97923XX
DEV_MCU FATALERROR (WARNING)
1. Reboot ATM
2. Call your attendant
9799301
MCU RETRACT OVER
Clear the count of retracted card at OP mode
90001
Card Read Error
90002
Invalid IC card communication
90003
DIP MCR latch failure
90004
DIP MCR unlatch failure
90005
DIP MCR power on failure
90006
DIP MCR power off failure
Remove card
1. Check Magnetic Card
2. Check Card Read module and cable
connection
1. Power Off/On
2. Check DIP MCR
3. Check cable connection
1. Power Off/On
2. Check DIP MCR (Clamp Lever)
3. Check cable connection
1. Power Off/On
2. Check DIP MCR (Clamp Lever)
3. Check cable connection
1. Power Off/On
2. Check DIP MCR
3. Check cable connection
1. Power Off/On
2. Check DIP MCR
3. Check cable connection
6- 21
NH-2700
6. Appendix
D0006
CARD NOT SUPPORTED
Check your card
D0014
Invalid Card Number
Check your account
D0054
Expire Card
Check your card
D0057
Transaction not Permitted – Card
Check your card
1. Power Off/On
IDN0X
DIP MCR connection failure
2. Check DIP MCR
3. Check cable connection
6- 22
NH-2700
6. Appendix
E.3 Cash Dispenser
Error Code
Description
Trouble shooting
1102910
LOST WITHDRAW CASH", DEV_CSH
1102920
LOST DEPOSIT CASH", DEV_CSH
1103910
LOST CARD & SLIP", DEV_MCU | DEV_SPR
2000100
No cassette
Insert or re-insert the cassette(s). Check cassette
sensor.
2000200
Note shortage
Replenish the cassette.
2000300
Reject bin full
Remove notes from the reject bin and try the
Cassette Total function again.
2000500
Cash Dispenser Unit data setting error
Check Cash Dispenser Unit information.
(Currency, Denomination, etc)
2001600
Note detected in stacker (shutter or presenter
type)
Clear any notes from the stacker.
2021500
Sensor detects note in delivery path before
CDU dispenses
Remove note from the CDU delivery path.
2131500
CS4 sensor detects note in delivery path before
CDU dispenses. Sensor is located along the
delivery path right before the reject bin.
Remove note from the CDU delivery path.
21A1500
21B1500
CS1A sensor detects note in delivery path
before CDU dispenses. Sensor is located along
the delivery path right after where the note exits
the 1st cassette.
CSB sensor detects note in delivery path
before CDU dispenses. Sensor is located along
the delivery path right after where the note exits
the 1st cassette.
Remove note from the CDU delivery path.
Remove note from the CDU delivery path.
24A1500
CS3A sensor detects note in delivery path
before CDU dispenses. Sensor is located along
the delivery path right after where the note exits
the 3rd cassette.
Remove note from the CDU delivery path.
24B1500
CS3B sensor detects note in delivery path
before CDU dispenses. Sensor is located along
the delivery path right after where the note exits
the 3rd cassette.
Remove note from the CDU delivery path.
40000
Receive undefined command.
6- 23
NH-2700
Error Code
4000000
4001100
40014
4001400
4001500
40018
4001800
4001900
4001C
4001C00
4001D00
40021
4002100
40022
4002200
40023
6. Appendix
Description
Trouble shooting
Cash Dispenser(CDU) received the undefined
1. Get the trace file and log files in D:\trace
command from AP software
2. Call your attendant
Detecting CS2 / LS3 Dark
1. Remove notes on CS2 / LS3 sensor
(Front Access Type : Reject box is opened.)
2. Clean CS2 / LS3
- Detect CS4A after initialization.
- Detect CS4A before dispensing.
CS4A / LS9 sensor detects note in delivery
1. Remove note from the CDU delivery path.
path before/after CDU dispenses
2. Clean CS4A / LS9
CS2 or CS4A sensor detects note in delivery
1. Remove note from the CDU delivery path.
path before/after CDU dispenses
2. Clean CS2 and CS4A
- Detect CS4B after initialization.
- Detect CS4B before dispensing.
CS4B sensor detects note in delivery path
1. Remove note from the CDU delivery path.
before/after CDU dispenses
2. Clean CS4B
CS2 or CS4B sensor detects note in delivery
1. Remove note from the CDU delivery path.
path before/after CDU dispenses
2. Clean CS2 and CS4B
- Detect CS4A & CS4B after initialization.
- Detect CS4A & CS4B before dispensing.
CS4A or CS4B sensor detects note in delivery
1. Remove note from the CDU delivery path.
path before/after CDU dispenses
2. Clean CS4A and CS4B
CS2, CS4A or CS4B sensor detects note in
1. Remove note from the CDU delivery path.
delivery path before/after CDU dispenses
2. Clean CS2, CS4A and CS4B
Detect CS1A after initialization / Detect CS1A
before dispensing.
CS1A / LS1 sensor detects note in delivery
1. Remove note from the CDU delivery path.
path before/after CDU dispenses
2. Clean CS1A / LS1
Detect CS1B after initialization / Detect CS1B
before dispensing.
CS1B sensor detects note in delivery path
1. Remove note from the CDU delivery path.
before/after CDU dispenses
2. Clean CS1B
Detect CS1A & CS1B after initialization / Detect
CS1A & CS1B before dispensing.
6- 24
NH-2700
6. Appendix
Error Code
4002300
40028
4002800
40029
4002900
4002A
4002A00
Description
Trouble shooting
CS1A or CS1B sensor detects note in delivery
1. Remove note from the CDU delivery path.
path before/after CDU dispenses
2. Clean CS1A and CS1B
Detect CS13 after initialization / Detect CS13
before dispensing.
CS13 sensor detects note in delivery path
1. Remove note from the CDU delivery path.
before/after CDU dispenses
2. Clean CS13
Detect CS13 & CS1A after initialization / Detect
CS13 & CS1A before dispensing.
CS1A or CS13 sensor detects note in delivery
1. Remove note from the CDU delivery path.
path before/after CDU dispenses
2. Clean CS1A and CS13
Detect CS13 & CS1B after initialization / Detect
CS13 & CS1B before dispensing.
CS1B or CS13 sensor detects note in delivery
1. Remove note from the CDU delivery path.
path before/after CDU dispenses
2. Clean CS1B and CS13
Detect CS13 & CS1A & CS1B after initialization
4002B
/ Detect CS13 & CS1A & CS1B before
dispensing.
4002B00
40030
4003000
40031
CS1A, CS1B or CS13 sensor detects note in
1. Remove note from the CDU delivery path.
delivery path before/after CDU dispenses
2. Clean CS1A, CS1B and CS13
(INITIAL / DISPENSE) Motor Constant Speed
Error
1. Initialize
2. Check Main Motor Encoder Slit
3. Initialize after Power On/Off
4. Check Encoder Sensor CS8 BRKT
5. Check CS8 Sensor Cable
6. Change Main Motor Encoder Slit Sensor CS8
Failed in checking the main motor echo
(INITIAL / DISPENSE) SOLENOID ECHO Error
4003100
Failed in checking the reject gate solenoid
echo
4003200
Failed in checking the present gate solenoid
echo
6- 25
NH-2700
Error Code
6. Appendix
Description
Trouble shooting
4003300
Check sum error (No information is set)
1. Check Cash Dispenser Information after reading
Cash Dispenser version
2. Initialize
3. Initialize after executing Cash Dispenser
Information Set(‘P’) Command
4. Change Cash Dispenser B/D
4003400
Error of two sheets detecting sensor(CS5_1)
for initializing
1. Check CS5_1 Sensor Cable
2. Check second Dip Switch in Cash Dispenser B/D
3. Change CS5_1 Sensor
40036
Detect CS13 before initialization.
4003600
Error of CS 2, CS13 / LS2 sensor during
initialization
4003700
Error of 2 sheets detecting sensor (CS5_1 /
CS5_2) for dispensing
4003800
Error in checking SRAM
40039
1.Remove a jammed note in CS13 / LS2 sensor.
2.Replace CS13 / LS2 sensor.
1. Check Cash Dispenser Board Segment
2. Initialize
3. Read data of ‘Read Double Sensor’
Command
(INITIAL / DISPENSE) Solenoid Operation
Error before motor activation
4003900
Gate operation sensor (CS3 / LS8) error before
initial recovery
1. Initialize after removing notes or dust over Gate
2. Check CS3 / LS8 Sensor BKRT
3. Check CS3 / LS8 Sensor Cable
4. Exchange Sensor after abnormal operating
CS3 / LS8 Gate detecting Sensor
5. Replace Reject Solenoid 1
4003A00
When more than 5 sheets of cash dispensing
is required during a test
1. Check command that Cash Dispenser is
received
2. Check Cash Dispenser EP ROM Version or
specification
4003B00
When CS15A or CS 15B sensor is detected
as dark after initial recovery
1. Remove notes or dust on CS15A Sensor
2. Check CS15A Sensor Cable
3. Exchange Sensor after abnormal operating
CS15A Sensor
40040
(DISPENSE) Reboot 5 or more times due to
cassette separation
4004000
Cassette is removed during dispensing
40041
(DISPENSE) Reboot 12 or more times
1. Check the cassette catcher
2. Set the cassette properly
6- 26
NH-2700
6. Appendix
Error Code
4004100
40042
4004200
40043
Description
Trouble shooting
1. Check notes in Reject Box
2. Rearrange notes in Cassette
3. Remove dust in CS15AB, CS31AB, CS41AB
CS1AB Sensor
4. Check dust existing in CS5 Sensor Guide
5. Check dust existing in Main Motor Encoder Slit
6. Check index value of notes each cassette
Error if re-driving is over 5 times
during separated rejection
(DISPENSE) The dispensed number of notes is
less than requested.
1. Check notes dispensed and rejected
2. Remove notes jammed in CDU
3. Remove dust in CS13 / LS2 Sensor
4. Exchange sensor after abnormal operating
CS13 / LS2 Sensor
In case the number of notes detected
outlet sensor(CS13 / LS2) is less than
the number of required notes
(DISPENSE) Reject more than 40 sheets.
4004300
Error if total reject is more than 20 sheets
4004400
Error if continuous 5 times are rejected
40045
(DISPENSE) The dispensed number of notes is
more than requested during/after operation
4004500
In case the number of notes detected
outlet sensor(CS13 / LS2) is more than
required notes
4004600
Program error(Separated rejection)
40047
1. Check notes in Reject Box
2. Rearrange notes in Cassette
3. Remove dust in CS1AB, CS15AB, CS31AB,
CS41AB Sensor
4. Check dust in existence CS5 Sensor Guide
5. Check notes index value
1. Check notes in Reject Box
2. Rearrange notes in Cassette
3. Check dust in Main Motor Encoder Slit
4. Remove dust in CS15AB, CS31AB, CS1AB
Sensor
5. Exchange CS8 Encoder Slit Sensor
1. Check notes dispensed and rejected
2. Remove dust in CS13 / LS2 Sensor
3. Exchange sensor after abnormal operating
CS13 / LS2 Sensor
1. Initialize after Reset Power
2. Upgrade Cash Dispenser Firmware or redownload
3. Exchange Cash Dispenser B/D
(DISPENSE) Reboot 5 or more times due to
miss pick up
6- 27
NH-2700
6. Appendix
Error Code
Description
Trouble shooting
4004700
1 cassette mis-feed error (Separated rejection)
4004800
Error if the number of dispensed notes is not
matched to the requested
40049
4004900
4004A
(DISPENSE)
Received
the
number
of
requirement by “0”.
1. Check received command
2. Check communication cable
3. Check Cash Dispenser Firmware Version
Error to dispense 0 sheets to be required
(Separated rejection
(DISPENSE) Jam during dispensing.
4004A00
Error of note jam (Separated rejection)
4004B00
Continuous 3 times error if note is long
(once tried, twice retried)=>Separated rejection
4004C00
In case the number of notes detected outlet
sensor(CS13/ LS2) is more than that of notes
detected on CS1A,B sensor
4004D
1. Check notes in 1 Cassette
2. Check Sensor(CS6) Poll
3. Check jam in 1 cassette and reload
4. Remove dust in CS1A, CS1B Sensor
5. Exchange 1 cassette box when there are many
error
1. Check CS13 sensor (note jam and dust)
2. Replace CS13 sensor
(DISPENSE)
Cassette
separation
1. Remove jammed notes on Cash Dispenser
return path
2. Remove dust in CS1~CS4 sensor
3. Install after rearranging notes in cassette
1. Check state of notes in reject box
2. Rearrange notes in cassette
3. Check Index of notes
4. Check foreign objects in the main motor encoder
slit
5. Replace the CS8 encoder slit sensor
1. Check CS1 sensor
2. Reconnect CS1 sensor
before
operation.
4004D00
Error of being removed 1st cassette before
separate rejection
1. Set cassette #1 correctly
2. Check the catcher inside cassette #1 guide
4004E00
Error of being removed 2nd cassette before
separate rejection
1. Set cassette #2 correctly
2. Check the catcher inside cassette #2 guide
40051
(DISPENSE) Received the required number of
notes 150 or more.
4005100
Received a request for over 150 notes
dispensing on the Cash Dispenser from the
upper unit.
4005200
The remaining notes at the sensor in front of
the CST after dispense operation (CS1A,
CS1B)
6- 28
1. Check the Cash Dispenser received command
2. Check the abnormal communication cable.
3. Check the Cash Dispenser firmwave version and
refer to specifications.
1. Remove the remaining notes at a sensor in front
of the CST
2. Realign notes in the cassette
3. Check abnormal clutch.
4. Check abrasion of the cassette box pick unit.
NH-2700
6. Appendix
Error Code
4005300
4005400
40055
4005500
40056
Description
Trouble shooting
Error for the double note detection during
separation.
Cash Dispenser EP Program Error during
dispense operation (failed table search)
(DISPENSE) Detect CS13 during constant
speed of motor / CS13 Jam during dispensing.
Timeout due to note’s length error passed
through the CS13 / LS2 during dispense
operation
Abnormal operation of the gate solenoid
during dispense operation.
4005700
Cash dispenser configuration error
4005800
Retract box position error during command
reserved operation
4005900
Initial jam time error
4005D00
1. Remove a jammed note between the tray and
Cash Dispenser
2. Remove a jammed note at the position of the
CS13 / LS2 sensor
3. Remove a dust on the CS13 / LS2 sensor
(DISPENSE) Solenoid Error during dispensing.
4005600
4005B00
1. Initialize after resetting the power
2. Upgrade the Cash Dispenser firmware or
download software again
3. Replace the Cash Dispenser B/D
1. Remove a jammed note on the gate
2. Remove notes in the reject box and remount the
reject box
3. Check if the CS3 / LS8 sensor bracket is
bended.
4. Check if the CS3 / LS8 sensor cable is
Disconnected (CN10 #9~10)
5. Exchange a sensor after abnormal operating
CS3 / LS8 Gate detecting sensor.
6. Replace the reject solenoid 1
1. Replace cash dispenser PCB
2. Reconfigure cash dispenser setup data
1. Mount the retract box or open the box cover
2. Check if CS62 sensor poll is abnormal
3. Check if the CS62 sensor cable is disconnected
(Cash Dispenser Board CN10 #5~2).
1. Remove jammed notes
2. Clean the sensors (CS1~CS15) in cash
dispenser
2 Cassette Miss Feed Error (Fail to reject bill
separately.)
Continuously detected 2 notes for three times
or more during dispense operation
6- 29
1. Check notes’ status in the reject box
2. Realign notes in the cassette
3. Check foreign objects at the position of the CS5
Sensor Guide
4. Check if the CS5 cable is disconnected
(CS5_1:Cash Dispenser B/D CN10 #11~12,
25~28/ CS5_2:CN12)
NH-2700
6. Appendix
Error Code
4006000
4006100
4006200
4006300
4006A00
4006B00
4007000
4007200
4007300
4007A00
4007B00
4007C00
4007D00
4008000
4008100
4008200
Description
Trouble shooting
Something is detected in C31AB sensor before
dispensing bills from 3rd cassette.
Something is detected in C31AB sensor before
dispensing bills.
Bills are remained in CS1AB sensor after
dispensing bills.
Bills are remained in CS31AB sensor after
dispensing bills
CS15AB ~ CS13 Time out(Jam) during
dispensing bills from second cassette.
Something is detected on CS31A, CS31B
sensor during initialization
Something is detected on CS41AB sensor
before dispensing bills from fourth cassette.
Something is detected on CS41AB sensor
during dispensing bills.
Bills is remained in CS41AB sensor after
dispensing bills.
CS31AB ~ CS13 Time out (Jam) during
dispensing bills from fourth cassette.
Something is detected on CS41A, CS41B
sensor in initialization
Missfeed error in 4th cassette
Trying to dispense bills from 4th cassette but
the 4th cassette doesn't installed.
Something is detected on CS15AB sensor
before dispensing operation
Something is detected in C15AB sensor during
dispensing operation
Bill is remained in CS15AB sensor after
dispensing operation
6- 30
NH-2700
6. Appendix
Error Code
40088
4008F00
40090
40091
40092
40093
40094
4009A00
4009D00
4009F00
400AC00
400BC00
400BD
400BE
Description
Trouble shooting
(DISPENSE) Dispense the notes on the state
of unsupported denomination setting.
CS13 sensor detects a bill with hole during
dispensing
Decryption Error / Key Error
Receive CMD except certification on the status
of non-certification.
Encryption Chip Communication Error
0xC1 Command Execution Error (Certification
Fail)
0xC2 Command Execution Error (Certification
Fail)
CS31AB~CS13 Time out(Jam) during
dispensing from 3rd cassette.
Trying to dispense bills from 3rd cassette but
the 3rd cassette doesn't installed.
3 cassette miss feed error
Something is detected on CS2 sensor after
dispense operation
Communication error - Command Length
doesn't match.
(Set CDU Info) CDU Type Setting Error
(DISPENSE) Jam on the transport during
operation (CS4 A/B Dark)
Bill pickup sensor(CS1, CS15) recognized has
400BE00
a hole and CS4 sensor detects it or CS4
snesor detects the gap too close
400BF
(Initialize, Dispense) No Encoder Signal 150ms
or more during operation.
6- 31
NH-2700
6. Appendix
Error Code
Description
Trouble shooting
400C100
Cassette Jam during dispense operation
(1 CST Encoder Error).
1.Remove a jammed note in 1 Cassette.
2.Replace 1 cassette box when multiple errors
occur.
400C200
Cassette Jam during dispense operation
(2 CST Encoder Error).
1.Remove a jammed note in 2 Cassette.
2.Replace 2 cassette box when multiple errors
occur.
400C300
Cassette Jam during dispense operation
(3 CST Encoder Error).
1.Remove a jammed note in 3 Cassette.
2.Replace 3 cassette box when multiple errors
occur.
400C400
Cassette Jam during dispense operation
(4 CST Encoder Error).
1.Remove a jammed note in 4 Cassette.
2.Replace 4 cassette box when multiple errors
occur.
400C6
400C600
400C700
400C800
400C900
400CC
400CC00
400D000
Detect CS13 during initialization.
Error of CS 2, CS13 sensor during initialization
Something is detected on CS12 sensor during
dispensing bills or initialization.
Something is detected on CS14 sensor during
dispensing bills or initialization.
Something is detected on CS14 sensor after
dispense operation
(DISPENSE) Detect CS1A, CS1B just before
reset.
Bill is remained on the sensor in front of
cassette during resetting.
Bills are passed on CS13~CS12 sensor Timeout[Jam].
6- 32
1.Remove a jammed note in CS13 sensor.
2.Replace CS13 sensor.
NH-2700
6. Appendix
Error Code
400D100
400D7
Description
Trouble shooting
Bills are passed on CS12~CS14 sensor Timeout[Jam].
DIP Switch Setting Error
400FF00
Bill jam
1. Remove the jammed notes
2. Initialize
4DN0000
Cash Dispenser communication failure during
sending command to cash dispenser
1. Do RESET at Operator Function
2. Reboot ATM
4DN0100
Cash Dispenser communication failure during
receiving command to cash dispenser
1. Do RESET at Operator Function
2. Reboot ATM
4DN8100
Communication error of Shutter
8216091
Cash jammed on Cash Dispenser
9712000
Failed to create file
9712100
Failed to read file
9712200
Failed to write file
9712300
Failed to close file
9712400
Failed to delete file
9712500
Failed to copy file
9712600
Failed to create directory
9719000
Failed to execute an extra command in the
status of Cash Unit Exchange
9719100
In case of not being the status of Cash Unit
Exchange out of End Exchange
9719200
In case of carrying out Cash In Start command
at two times
6- 33
1. Remove jammed notes on Cash Dispenser
return path
2. Remove dust in CS1~CS4 sensor
1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive
1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive
NH-2700
6. Appendix
Error Code
Description
Trouble shooting
9719300
In case of not being the status of Cash In
out of End Cash In
1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive
9719400
Invalid Cash Unit ID
Reconfigure cash dispenser setup data
9719500
Invalid Cash Unit number
Reconfigure cash dispenser setup data
9719600
The abnormal of the number of Cash Unit
Reconfigure cash dispenser setup data
9719700
No. of dispensed notes that software
counts is not matched to it cash dispenser
responded
1. Initialize after resetting the power
2. Upgrade the Cash Dispenser firmware or
download software again
3. Replace the Cash Dispenser B/D
971A000
Invalid denomination
Reconfigure denomination at supervisor mode
971A100
Invalid currency
Reconfigure currency at supervisor mode
971A200
CASSETTE OFF POSITION”.
Not dispensable
1. Reconfigure denomination
2. Reconfigure currency
971A300
In case the number of bills dispensed
exceeds the maximum dispensing bill
1. Check cash dispenser driver (CDM SP) version
2. Reconfigure the maximum dispensable count
971A400
In case the number of coins dispensed
exceeds the maximum dispensing coin
1. Check coin dispenser driver version
2.Reconfigure the maximum dispensable count
971A500
Invalid mix number
1. Reconfigure cash dispenser at supervisor mode
971A600
In case automatic Retry of SP fails 3 times
971A700
971B000
There is no setting information about automatic
Retry standard
In case of being executed Reject or
Retract command without being the bills
in stacker.
1. Check a dust in stacker
2. Reconfigure the maximum dispensable count
971C000
Not supported command
Reinstall software
971D100
Partial dispense
1. Check the replenished amount and replenish
2. Check the notes in cassette #1
971D200
Partial dispense from cassette #2
1. Check the replenished amount and replenish
2. Check the notes in cassette #2
971D300
Partial dispense from cassette #3
1. Check the replenished amount and replenish
2. Check the notes in cassette #3
6- 34
NH-2700
Error Code
6. Appendix
Description
Trouble shooting
971DX00
In case partial bills dispensed by dispensing
demand when Partial Dispense option is on.
☞ “X” means cassette number.
9740000
Cash Dispenser communication failure
during COM port open
9740101
In case incorrect cassette type is set.
9740102
In case nonexistent Note Index is set.
9741100
When sensing CS2 Dark (Error code, 400FF00
is subdivided by location of sensor.)
9741400
When sensing CS4A Dark (Error code,
400FF00 is subdivided by location of sensor.)
9741800
When sensing CS4B Dark (Error code,
400FF00 is subdivided by location of sensor.)
9742100
When sensing CS21A,B Dark (Error code,
400FF00 is subdivided by location of sensor.)
9742800
When sensing CS13 Dark (Error code,
400FF00 is subdivided by location of sensor.)
9743B00
When sensing CS15A,B Dark (Error code,
400FF00 is subdivided by location of sensor.)
9744700
Cash picking-up fail while cash in cassette #1
is enough
1. Check bill jam or no note in cassette #1
2. Check cash dispenser
9745B00
Cash picking-up fail while cash in cassette #2
is enough
1. Check bill jam or no note in cassette #2
2. Check cash dispenser
9746B00
When sensing CS31A,B Dark (Error code,
400FF00 is subdivided by location of sensor.)
9747B00
When sensing CS41A, B Dark (Error code,
400FF00 is subdivided by location of sensor.)
9747C00
Cash picking-up fail while cash in cassette #4
is enough
974FF00
When sensing bills in the Stacker (Error code,
400FF00 is subdivided by location of sensor.)
1. Do RESET at Operator Function
2. Reboot ATM
6- 35
1. Check bill jam or no note in cassette #2
2. Check cash dispenser
NH-2700
Error Code
6. Appendix
Description
Trouble shooting
9749F00
Cash picking-up fail while cash in cassette #3
is enough
1. Check bill jam or no note in cassette #2
2. Check cash dispenser
97914XX
DEV_Cash Dispenser Time over Error Code
1. Reboot ATM
2. Call your attendant
97924XX
DEV_Cash Dispenser FATAL ERROR
(WARNING)
1. Reboot ATM
2. Call your attendant
9799499
DISPENSER COUNT ERROR
Check the sensor on cash dispenser
C004F00
The Number of dispensed notes does not
match
1. Check the number of dispensed notes.
2. Perform a test on the Cash Dispenser Unit.
6- 36
NH-2700
6. Appendix
E.4 Modem
Error Code
Description
Trouble shooting
D030000
Modem is not responding
Check the modem controller.
D030100
The target call address has call blocking 1. Check modem cable
enabled.
2. Contact to technician support team
D030200
The specified terminal identifier is invalid.
D030300
All call appearances on the specified address are 1. Check modem cable
currently in use.
2. Contact to technician support team
D030400
The disable address parameter contains dialing
1. Check modem cable
control characters that are not processed by the
2. Contact to technician support team
service provider.
D030500
The specified country/region code is invalid.
D030600
The operation failed for an unspecified or
Contact to technician support team
unknown reason.
D030700
Insufficient resources to complete the operation
6- 37
1. Check modem cable
2. Contact to technician support team
1. Check modem cable
2. Contact to host and phone company
Contact to technician support team
NH-2700
6. Appendix
E.5 Miscellaneous
Error Code
Description
Trouble shooting
1030100
DEV_PIN (Key data error from host)
Contact to host
2000400
Vault door open
Close the vault door. Check door switch.
9701010
Failed to connect communication between SP of Check if communication cable or COM port is not
PIN and EP of one
connected
9701012
Failed to deliver to data of EPP’s SP
Check if communication cable or COM port is not
connected
9701016
Received data time out of EPP
Check if communication cable or COM port is not
connected
9701017
Delivered data time out of EPP
Check if communication cable or COM port is not
connected
9701031
Failed to read Register of EPP
Reboot ATM
9701040
Failed to produce Thread of EPP
Reboot ATM
9701060
Failed to create buffer
Reboot ATM
9701111
BCC error of EPP
Check BCC logic of EPP
9701151
EPP is down when it receives
an 'Get Status' command
1. Reboot ATM
2. Replace pinpad
9701152
EPP is down when it receives
an 'Clear Func Key' command
1. Reboot ATM
2. Replace pinpad
9722020
File Open Error
1. Reboot ATM
2. Call your attendant
9722060
Memory Allocate Error
(PrintForm Allocate IndexBuffer Fail)
1. Reboot ATM
2. Call your attendant
9722068
Invalid Media Name
1. Reboot ATM
2. Call your attendant
97221A2
Invalid Unit
1. Reboot ATM
2. Call your attendant
97221C1
Form is not Found
1. Reboot ATM
2. Call your attendant
97221C4
Form Name is NULL
1. Reboot ATM
2. Call your attendant
97221C5
Invalid Form
1. Reboot ATM
2. Call your attendant
6- 38
NH-2700
6. Appendix
Error Code
Description
Trouble shooting
97221C6
PrintForm() offset is Invalid
1. Reboot ATM
2. Call your attendant
97221C7
Invalid Form (Too many Fields)
1. Reboot ATM
2. Call your attendant
97221D1
Media is not Found
1. Reboot ATM
2. Call your attendant
97221D3
Media Overflow when form size is larger
than media size
1. Reboot ATM
2. Call your attendant
97221D4
Media Name is NULL
1. Reboot ATM
2. Call your attendant
97221D5
Invalid Media (Attribute for Media definition
is not proper)
1. Reboot ATM
2. Call your attendant
97221D6
Invalid Media (Area size is larger than media
size)
1. Reboot ATM
2. Call your attendant
97221D7
Invalid Media (Size of Media Name is exceeded 1. Reboot ATM
to 2048 bytes totally)
2. Call your attendant
97221E1
Field is not Found
1. Reboot ATM
2. Call your attendant
97221E2
Field Error (This Field must have initial value)
1. Reboot ATM
2. Call your attendant
97221E3
Non-Indexed value for Indexed Field
1. Reboot ATM
2. Call your attendant
97221E4
Invalid Field
1. Reboot ATM
2. Call your attendant
97221E5
Invalid Field (This Field's width is 0)
1. Reboot ATM
2. Call your attendant
9740020
Failed to create file
1. Reboot ATM
2. Call your attendant
9740025
Failed to copy file
1. Reboot ATM
2. Call your attendant
9745500
System power off while dispensing
6- 39
NH-2700
6. Appendix
Error Code
Description
Trouble shooting
97915XX
DEV_BRM Time over Error Code
1. Reboot ATM
2. Call your attendant
97916XX
DEV_PBM Time over Error Code
1. Reboot ATM
2. Call your attendant
97918XX
DEV_PIN Time over Error Code
1. Reboot ATM
2. Call your attendant
9791AXX
DEV_FNG Time over Error Code
1. Reboot ATM
2. Call your attendant
9791BXX
DEV_VFD Time over Error Code
1. Reboot ATM
2. Call your attendant
97925XX
DEV_BRM FATALERROR (WARNING)
1. Reboot ATM
2. Call your attendant
97926XX
DEV_PBM FATALERROR (WARNING)
1. Reboot ATM
2. Call your attendant
97928XX
DEV_PIN FATALERROR (WARNING)
1. Reboot ATM
2. Call your attendant
9792AXX
DEV_FNG FATALERROR (WARNING)
1. Reboot ATM
2. Call your attendant
9792BXX
DEV_VFD FATALERROR (WARNING)
1. Reboot ATM
2. Call your attendant
9799901
DOOR CHECK
1. Reboot ATM
2. Call your attendant
9799902
LIGHT ERROR
1. Reboot ATM
2. Call your attendant
9799903
SPL ERROR
1. Reboot ATM
2. Call your attendant
9799904
PIN ERROR
1. Reboot ATM
2. Call your attendant
9799905
SENSOR CHECK
1. Reboot ATM
2. Call your attendant
9799907
UPS ERROR
1. Reboot ATM
2. Call your attendant
6- 40
NH-2700
6. Appendix
Error Code
Description
Trouble shooting
SCREEN ERROR
1. Reboot ATM
2. Call your attendant
ON TRANSACTION POWER OFF
1. Check power supply
2. Check backup battery
D000100
Error while modem initializing
Check the modem connection and the modem test.
D000200
Reversal transaction failure
Check for any CDU error codes and the number of
notes dispensed to customer.
D000300
PIN ERROR
Transaction was denied by host
D000400
INVALID PIN
Reboot ATM
D000500
BANK UNAVAILABLE
Transaction was denied by host
D000600
CARD NOT SUPPORTED
Transaction was denied by host
D000700
INSUFFICIENT FUNDS
Transaction was denied by host
D000800
INELIGIBLE TRANSACTION
Transaction was denied by host
D000900
INELIGIBLE ACCOUNT
Transaction was denied by host
D001000
DAILY LIMIT EXCEEDED
Transaction was denied by host
D001100
UNABLE TO PROCESS
Transaction was denied by host
D001200
Invalid transaction
Check the transaction from the host and try again.
D001300
Invalid amount
Check the transaction from the host and try again.
D001400
Invalid card number
Check the transaction from the host and try again.
D001500
UNABLE TO PROCESS
Transaction was denied by host
D001600
WITHDRAWAL LIMIT ALREADY REACHED
Transaction was denied by host
D001700
INVALID AMOUNT
Transaction was denied by host
D001800
EXTERNAL DECLINE
Transaction was denied by host
9799908
991@@91
6- 41
NH-2700
6. Appendix
Error Code
Description
Trouble shooting
D001900
SYSTEM ERROR
Transaction was denied by host
D002000
Surcharge screen should have been displayed
Check the transaction from the host and try again.
Check BIN List
D002100
ROUTING LOOKUP PROBLEM
Transaction was denied by host
D002200
UNABLE TO PROCESS
Transaction was denied by host
D002300
TRANSACTION NOT SUPPORTED
Transaction was denied by host
D002400
Exceeds Issuer Withdrawal Limit
Check the transaction from the host and try again.
D003900
No Credit Account
Check the transaction from the host and try again.
D005100
Insufficient Funds
Check the transaction from the host and try again.
Try Balance Inquiry
D005200
No Checking Account
Check the transaction from the host and try again.
D005300
No Savings Account
Check the transaction from the host and try again.
D005400
Expire Card
Check the transaction from the host and try again.
D005500
Incorrect Pin
Check the transaction from the host and try again.
D005700
Transaction not Permitted – Card
Check the transaction from the host and try again.
D005800
Transaction not Permitted – Terminal
Check the transaction from the host and try again.
D006100
Exceeds Withdrawal Limit
Check the transaction from the host and try again.
D007500
PIN Tries Exceeded
Check the transaction from the host and try again.
D007800
No Account
Check the transaction from the host and try again.
D008000
Invalid Date
Check the transaction from the host and try again.
6- 42
NH-2700
6. Appendix
Error Code
Description
Trouble shooting
D008300
Can not Verify PIN
Check the transaction from the host and try again.
Try different cards.
D008600
Can not Verify PIN
Check the transaction from the host and try again.
Try different cards.
D009100
Bank Unavailable
Check the transaction from the host and try again.
D009200
System Unavailable
Check the transaction from the host and try again.
D009300
Transaction Serial Number mismatch
Check the terminal setting from the host.
D009400
Record format mismatch.
Check the terminal setting from the host.
D009500
Routing ID mismatch.
Check the terminal setting from the host.
D009600
Terminal ID mismatch.
Check the terminal setting from the host.
D009700
Response Type mismatch (Reversal)
Check the terminal setting from the host.
D009800
Response Type mismatch (Day Close)
Check the terminal setting from the host.
D009900
Response Type mismatch (Config.)
Check the terminal setting from the host.
D009A00
Response Type mismatch
(Withdrawal/Balance/Transfer)
Check the terminal setting from the host.
D009B00
STX error
Check the terminal setting from the host.
D009C00
ETX error
Check the terminal setting from the host.
D009D00
FS out (after response code)
Check the terminal setting from the host.
D009E00
FS out (after retrieval reference number)
Check the terminal setting from the host.
D009F00
FS out (after system trace audit number)
Check the terminal setting from the host.
D00A000
FS out (after account balance)
Check the terminal setting from the host.
6- 43
NH-2700
6. Appendix
Error Code
Description
Trouble shooting
D00A100
FS out (after available balance)
Check the terminal setting from the host.
D00A200
FS out (after surcharge amount)
Check the terminal setting from the host.
D00A300
FS out (after authorization response text)
Check the terminal setting from the host.
D00A400
ETX wrong position
Check the terminal setting from the host.
D00A500
FS out (after total cash dispense amount)
Check the terminal setting from the host.
D00A600
FS out (after total non-cash dispense amount)
Check the terminal setting from the host.
D00A700
FS out (after total surcharge amount)
Check the terminal setting from the host.
D00A800
FS out (after config surcharge amount)
Check the terminal setting from the host.
D00A900
ETX out (config)
Check the terminal setting from the host.
D00AC00
Invalid data received from the host (MAC data
mismatch)
Check the terminal setting from the host.
D00B000
TERMINAL ID MISMATCHED
D00B100
TRANSACTION CODE MISMATCHED
D00B200
SECOND FIELD ID CODE MISMATCHED
D00B300
FIRST DES KEY WRONG SIZE
D00B400
SURCHARGE AMOUNT WRONG SIZE
D00B500
Sequence Number MISMATCHED
D00B600
INVALID RESPONSE CODE ERROR
D00B700
Authorization Number Error
D00B800
BUSINESS DATE Error
D00B900
Transaction time Number Error
D00BA00
BUSINESS DATE Error
6- 44
NH-2700
6. Appendix
Error Code
Description
Trouble shooting
D00BB00
Balance amount Error
D00BC00
Actual Surcharge Error
D00BD00
Sequence Number MISMATCHED
D00BF00
BUSINESS DATE Error
D00C000
Settlement Error
D00C100
Host Mac result error
Check the key mode and MAC value
D00C200
ATM Mac result error
Check the key mode and MAC value
D011100
REVERSAL DECLINED
D022200
PIN CHANGE DECLINED
D100000
No connection
1. Check phone number
2. Check modem cable
3. Contact phone company
D110000
Cannot receive ENQ from the host
1. Check phone number
2. Check modem cable
3. Contact telephone company
D120000
Transmission error : Failed to receive
the whole data within 5 seconds after
requesting the modem to send the data.
1. Check modem and modem cable connection
2. Contact telephone company
D130000
Receiving NAK more than 3 times
1. Check modem and modem cable connection
2. Contact telephone company
D140100
Disconnected by Unknown Reason
1. Check modem and modem cable connection
2. Contact telephone company
D140200
Disconnected by rejected call from remote party Try again later.
D140300
Disconnected because the local phone was
picked up
Try again later.
D140400
Disconnected by Forwarded
1. Check modem and modem cable connection
2. Contact telephone company
D140500
Disconnected by Unreachable
1. Check modem and modem cable connection
2. Contact telephone company
6- 45
NH-2700
Error Code
6. Appendix
Description
Trouble shooting
D140600
Disconnected by Congestion
1. Check modem and modem cable connection
2. Contact telephone company
D140700
Disconnected by Incompatible
1. Check modem and modem cable connection
2. Contact telephone company
D140800
Disconnected by un-known reason
1. Check modem and modem cable connection
2. Contact telephone company
D140900
Disconnected by Bad Address
1. Check modem and modem cable connection
2. Contact telephone company
D141000
Disconnected by Unavailable
1. Check modem and modem cable connection
2. Contact telephone company
D150000
1. Modem dial connection time-out
(while dialing the modem).
2. No response from host for 60 seconds.
1. Check modem and modem cable connection
2. Contact telephone company
D160100
Disconnected by Bad Address
1. Check modem and modem cable connection
2. Contact telephone company
D160200
Disconnected by Unavailable
1. Check modem and modem cable connection
2. Contact telephone company
D160300
Disconnected by Out of Order
1. Check modem and modem cable connection
2. Contact telephone company
D170000
No carrier (while sending/receiving data after dial
Check host.
connection)
D170100
No Carrier during ENQ data receive from host
Check host.
D170200
No Carrier before sending data send to host
Check host.
D170300
No Carrier during sending data send to host
Check host.
D170400
No Carrier during ACK/NAK data send to host
Check host.
D170500
No Carrier during ACK/NAK data receive from
host
Check host.
D170600
No Carrier during receiving data
Check host.
6- 46
NH-2700
6. Appendix
Error Code
Description
Trouble shooting
D170700
NAK retry error.
1. Check modem and modem cable connection
2. Contact telephone company
D170800
Send retry error
1. Check modem and modem cable connection
2. Contact telephone company
D170900
Modem initialize fail
Check modem
D171000
Modem Comport Failed
Check modem
D180000
No Dial Tone(in Modem dial connection)
Check telephone line connection. Test Modem.
D190000
No Answer
Contact telephone company (Check telephone line
connection. Check phone number.)
D200000
Dial(Line) busy
Try again later. Check phone number.
D210000
Time out(30sec.) for initializing modem before
Modem Dial connecting
Check telephone line connection. Test Modem.
D220000
not receiving EOT from HOST
Check telephone line connection. Test Modem.
Check host.
D230000
No response from Host - Dialing time out to Host
Check telephone line connection. Test Modem.
Check phone number.
D250000
Cannot connect to the host
Check telephone line connection
D251000
Timeout while Sending
Check telephone line connection
D251100
Communication error while Sending
Check telephone line connection
D251200
Socket error while Sending
Check telephone line connection
D251300
Timeout while Receiving
Check telephone line connection
D251400
Communication error while Receiving
Check telephone line connection
D251500
Socket Error while Receiving
Check telephone line connection
D320000
No response from Host/Dialing time out to Host
Check telephone line connection
D320100
Outbound call is aborted
Check telephone line connection. Test Modem.
D320200
Fail to dial out
Check telephone line connection. Test Modem.
D320300
No Line Reply
6- 47
NH-2700
6. Appendix
Error Code
Description
Trouble shooting
D320400
Get Line ID Failed
D320500
Modem Comport Failed
D320600
Call Failed
D320700
No Answer
D320800
Modem Call Other Error
D410000
CRC Mismatch
Check telephone line connection
D410100
No CRC Received
Make sure that the host is using CRC
DA0xxx0
Host Denial Error
Refer to E7. Description for error code organization
F000100
Number of Bill is not inputted
Enter number of bill. (required)
F000200
Parameter is not properly set (Surcharge Owner) Enter surcharge owner. (required)
F000300
Parameter is not properly set (Surcharge
Amount)
Enter surcharge amount. (required)
F000400
Parameter is not properly set (Adver. Text
refreshing timer)
Enter Ad text refresh timer.
F000500
Parameter is not properly set (Advertisement
text)
Enter Ad text.
F000600
Parameter is not properly set (Dispense limit)
Enter Dispense limit.
F000700
Parameter is not properly set (Denomination)
Enter Denomination. (required)
F000800
Parameter is not properly set (Fast Cash)
Enter Fast Cash amount.
F000900
Master Key Index invalid
Check Master key index.
F000A00
Master Key empty
Enter Master key. (required)
F000B00
Host Phone Number is not inputted
Enter Host phone number. (required)
F000C00
Error Retry Timer is not inputted
Enter Retry timer.
F000D00
RMS Password is not inputted in RMS Enable
Enter RMS password.
6- 48
NH-2700
6. Appendix
Error Code
Description
Trouble shooting
F000E00
RMS Phone Number is not inputted in RMS
Enable
Enter RMS phone number.
F000F00
Terminal Number is not inputted
Enter Terminal number. (required)
F001000
Routing ID is not inputted
Enter Routing ID. (required)
F001100
Master Key Serial Number is not inputted
Enter Master key serial number.
F001200
Non-Cash Type text is not inputted
Enter Non-cash type text.
F001300
Parameter is not properly set
Check proper parameters in setting.
F001400
NVRAM Failure
Try to clear NVRAM
F001500
ATM Serial No. Empty
Enter ATM serial number. (required)
F001600
Default master password was not changed
F001F00
Machine serial number is not set
Check serial number. 2. Set serial number.
F002F00
Host type is not set
Check host type. 2. Set host type.
F003F00
Communication ID invalid (only triton)
Contact to technician support team .
F004F00
EPP(Pinpad) key mode is invalid
1. Check modem cable
2. Contact to technician support team
F005F00
Denomination is invalid
1. Check modem cable
2. Contact to technician support team
F006F00
Failed Host Connection!
1. Check Host Connection.
2. Contact to technician support team.
F007F00
Invalid Exchange Rate
Download the exchange rate from RMS
F00FF00
Failed to write Journal
1.Back up journal to thumb drive
2.Clear journal
3.Reboot ATM
FFFFFFF
NVRAM is broken
1. Reset Master Password
2. Clear NVRAM
6- 49
NH-2700
6. Appendix
Error Code
Description
Trouble shooting
POWERAB
UPS ABNORMAL
Check UPS
POWERAC
POWER OUT OR AC OFF
Check AC power status and environment
POWERBA
BATTERY LOW
1. Check AC power status and environment
2. Check UPS
Service Panel (SPL) communication error
Check the cables and connections.
SDN0100
6- 50
NH-2700
6. Appendix
E.6 Description for error code organization
If an error occurs, you can understand cause of error through error code and help operator to judge situation.
Below example is forms and contents for error code “5-40047(00)”.
1. 5 in front “-“ is procedure number, and you can analysis the procedure that an error occurs through that
number.
1)
Procedure number, the number in front of “-“, is none as follow situations :
(1) Reboot the system when errors occur:
(2) Fail to restore automatically when errors occur:
(3) When transferring from Operator Mode to Transaction Mode not ruling out the error.
2) “1” – After users insert the card, procedure number is 1.
3) “3” – When sending message from ATM to Host, procedure number is 3.
4) “5” – When receiving transaction success message from Host, procedure number is 5.
5) “6” – After confirming notes during withdrawal, procedure number is 6.
6) “9” – When receiving transaction refusal message from Host, procedure number is 9.
2. “40047(00)” back of “-“ is a description for an error. (Refer to Error Code)
3. If an error occurs, below message will be displayed on the screen.
TERMINAL ID : XXXXXXXXXXXXXXX
ERROR CODE : 5-40047(00)
ERROR DESCRPITION
☞ HOST DENIAL ERROR CODE
1. When receiving HOST DENY message, below error code will be displayed on the screen.
TERMINAL ID : XXXXXXXXXXXXXXX
ERROR CODE : 9-DA0XX(X0)
ERROR DESCRIPTION
-When HOST DENY ERROR CODE is 2 byte, DA0XX(00) will be displayed.
(Value of XX means denial code.)
- When HOST DENIAL ERROR CODE is 3 bytes, DA0XX(X0) will be displayed.
(Value of XXX means denial code.)
6- 51
NH-2700
6. Appendix
F. Installation Guide
F.1 Installation Requirements and Necessary Tools
z Installation condition and space
Following conditions should be met before installing equipment.
1) Temperature while operating should be between 41°F - 104°F
2) Relative humidity while operating should be between 25% < RH < 85%, Non-Condensed
3) Avoid locations where intense direct light is reflected off the LCD screen.
4) Avoid locations where strong static electricity can occur.
5) Avoid placing the product next to equipment that produces electromagnetic waves. It could
interfere with data transfer.
6) The floor must allow easy wheelchair access from the front or the side.
7) Space required for servicing the machine should be considered before installation.
6- 52
NH-2700
6. Appendix
45°
NOTE: All the unit in the dimension is mm and the unit in the parenthesis is inch.
Fig.6.6 Installation space #1 (Plan view)
6- 53
NH-2700
6. Appendix
45°
Fig.6.7 Installation space #2 (Side view)
z
Tools required for installation
In order to move the machine and place it in a proper location, you should seek the
help of professionals trained in moving heavy equipment.
Following tools are needed to install the machine.
- Wire cutter
- Lifter
- Screw driver (Flat, Phillips)
- Wrench (Spanner)
- Leveling tool
6- 54
NH-2700
6. Appendix
F.2 How to Install this ATM at Customer Site
z Unpacking
1 ) Unpack the machine on top of the palette.
2 ) Cut the straps that are fastened around the box with a knife. (refer to Fig. 6.8)
(Be careful when cutting the straps.)
3)
Use an appropriate tool to remove the nails from the palette. (refer to Fig. 6.9)
4 ) Remove the lid, then box from the top. Do not discard the packaging materials until you have
verified any shipping damage claim. Contact your distributor immediately if you see any shipping
damage. Store the box in a safe place to re-use or discard of appropriately.
5 ) Verify the contents carefully with the packing list to be sure all items listed are included.
Notify
your distributor of any shortages.
6 ) If only the palette needs to be removed, lift the whole machine from the bottom and set it aside.
Fig. 6.8
Fig. 6.9
6- 55
NH-2700
6. Appendix
z Physical Installation
To install NH-2700 ATM, perform the following steps.
1) Place the “Anchor bolts locate sheet” at the place where the machine is to be installed. (refer to
Fig. 6.10)
2) Place the system on a flat surface. Be careful when opening the top or bottom of the machine
because it can be off balance
3) Place the Anchor nuts into the ground according to the anchor bolts locate sheet.
(4 places)
4) Place NH-2700 ATM on top of the sheet.
5) Open the Security cover with the key provided.
6) Using the supplied combination (factory preset at 50-25-50 for dial lock & cencon lock and 1-2-3-45-6 for electronic lock) open the Security Door.
This combination should be changed as soon as possible.
Refer to Chapter 4, 6 for instructions on
changing the lock combination.
7) After the anchor nuts are in place according to the anchor holes on the bottom of NH-2700 ATM,
tighten the anchor bolts tightly.
6- 56
NH-2700
6. Appendix
NOTE: All the unit in the dimension is mm and the unit in the parenthesis is inch.
Fig. 6.10 Anchor diagram of NH-2700 ATM
6- 57
NH-2700
6. Appendix
● Hardware Installation
1) Verify the power voltage (110/220V) to be used and set the appropriate voltage on
the power supply.
2) Verify that the telephone line to be used for the ATM is in proper working order. Hyosung
recommends the use of shielded phone line in locations with close proximity to other appliances.
(For Dial-up)
3) Open the security door and remove any shipping materials and note any warning or installation
instructions.
4) Remove the screw, which is set to hold the Cash Dispensing Unit platform in place.
5) Remove the cash cassette from the box, fill the cassette with the appropriate amount of notes, and
place it in the Cash Dispensing Unit carefully.
Place the appropriate denomination label on the
front of the cassette.
6) Before closing the vault, thoroughly test the combination lock by locking and unlocking the lock
several times. It is much easier to diagnose potential lock problems before shutting the door
7) Open the top of the ATM. Place the receipt paper in the Receipt Printer. The paper prints only on
one side (shiny side) always check the roll when you install paper.
Place the roll so that the coated side (shiny side) will be facing up.
8) Connect the Power cable and telephone cable to the appropriate outlets on the wall.
(Verify once again if the power voltage is 110V or 220V)
9) Turn the power on and verify if all systems are operational. If any part of the system is not
operational then an error code will be displayed. Verify with the Error Code and follow the
appropriate steps. If the error is not corrected please contact your local distributor. Set all the
system parameters. For more detailed information refer to Chapter 5 and Chapter 6.
6- 58
NH-2700
6. Appendix
F.3 Software Quick Installation Guide
z
Clear NVRAM
(1) NVRAM
There are many important data in the NVRAM such as journal and configuration data.
To clear all of configuration and journal data to the initial status, clear NVRAM after S/W installation.
If you upgrade ATM machine operating in the field, you must backup journal and
remember configuration information before clearing NVRAM.
(2) Clear NVRAM
1) Enter Supervisor Menu as Master Password
6- 59
NH-2700
6. Appendix
2) Select “SYSTEM SETUP” menu
3) Select “SYSTEM CONTROL” menu
6- 60
NH-2700
6. Appendix
4) Select “CLEAR ALL” menu.
5) Confirm and select “Yes” menu.
6) All NVRAM data will be cleared and ATM will be automatically rebooted.
6- 61
NH-2700
6. Appendix
F.4 Installation Guide for NH-2700
z DIAL-UP INITIAL SETTING
(1) DIAL-UP SETTING
1) Input Master password to enter main screen.
2) Select “HOST SETUP” menu.
6- 62
NH-2700
6. Appendix
3) Select “TELEPHONE NUMBER” menu.
4) Be sure to input the telephone numbers both in the HOST PHONE #1 and in the HOST PHONE #2
after selecting “HOST PHONE #1” and “HOST PHONE #2” menu and click ‘ENTER’ on the pinpad.
5) After above procedures, press IN SERVICE button or ‘1’ key on the pinpad in the main screen.
6- 63
NH-2700
6. Appendix
z TCP/IP INITIAL SETTING
(1) TCP/IP SETTING
1) Input Master password to enter main screen.
2) Select “CUSTOMER SETUP” menu.
6- 64
NH-2700
6. Appendix
3) Select “SELECT PROCESSOR” menu.
4) Select “COMMUNICATION” menu.
5) Select “TCP/IP” menu and message in the COMMUNICATION box will be changed from DIALUP to
TCP/IP.
6) Click ‘CANCEL’ button and SELECT PROCESSOR screen will be back.
6- 65
NH-2700
6. Appendix
7) Select “MESSAGE FORMAT” menu in the SELECT PROCESSOR screen.
8) Select “STANDARD1” menu in the MESSAGE FORMAT screen. Click ‘CANCEL’ button to go
SELECT PROCESSOR screen.
6- 66
NH-2700
6. Appendix
9) Select “TCPIP TYPE” menu in the SELECT HOST screen.
10) Set “STANDARD” in the TCP/IP TYPE menu and set DISABLE in the SSL OPTION menu. Click
‘CANCEL’ button to go SELECT PROCESSOR screen.
11) Click ‘CANCEL’ button and CUSTOMER SETUP screen will be shown. Click ‘CANCEL’ button
once more to go to the OP MAIN screen. And select “SYSTEM SETUP” menu.
12) Select “TERMINAL IP” menu.
6- 67
NH-2700
6. Appendix
13) Set “DHCP EN/DISABLE” as DISABLE to activate buttons related with “STATIC IP”
14) Select “IP ADDRESS”, “GATEWAY”, “SUBNET MASK” and “DNS” and set the input values
individually.
15) Select “HOST SETUP” menu in the OP MAIN screen.
16) Select “HOST ADDRESS” menu in the HOST SETUP screen.
6- 68
NH-2700
6. Appendix
17) Select “URL EN/DISABLE” menu in the HOST ADDRESS screen.
18) Select “HOST ADDRESS 1”, “PORT NUMBER 1”, “HOST ADDRESS 2”, “PORT NUMBER 2” in
the HOST ADDRESS screen and set input values individually.
19) After finishing all setting up, press IN SERVICE button ‘1’ or CANCEL key on the pinpad in the
main screen. Then ATM will be rebooted automatically with the “REBOOTING” message shown.
6- 69
NH-2700
6. Appendix
G. Transaction Screen Flow
This chapter shows you the demonstration screen for NH-2700.
G.1 TRANSACTION PROCESS (ENGLISH)
G.1.1 AP MAIN
This is a main AP screen and the customer can start to do transaction by inserting and quickly
removing the card on card reader.
G.1.2 SELECT LANGUAGE
Language a customer would like to use in transaction can be selected in this screen.
[Function Key Type]
[Touch Type]
6- 70
NH-2700
6. Appendix
G.1.3 Enter PIN
This screen is to enter PIN of customer's card
G.1.4 SELECT TRANSACTION
This screen is to select transaction type the customer wants to transact such as withdrawal, balance
inquiry and transfer is selected in this screen.
[Function Key Type]
[Touch Type]
6- 71
NH-2700
6. Appendix
G.1.4.1 WITHDRAWAL: FEE NOTICE
This screen is to show a customer the information of surcharge.
[Function Key Type]
[Touch Type]
G.1.4.2 WITHDRAWAL: SELECT RECEIPT PRINTING OR NOT
This screen is to ask a customer if he/she wants to get the receipt or not.
[Function Key Type]
[Touch Type]
6- 72
NH-2700
6. Appendix
G.1.4.3 WITHDRAWAL: SELECT ACCOUNT (Checking, Saving, Credit Card)
This screen is to ask a customer where he/she wants to withdraw in checking, saving, credit card
[Function Key Type]
[Touch Type]
6- 73
NH-2700
6. Appendix
G.1.4.4 WITHDRAWAL: SELECT THE AMOUNT OF WITHDRAWAL
This screen is to select the amount of withdrawal. If there is not any amount to withdraw, please select
the “OTHER” key and can input the amount the customer would like to withdraw.
1) Amount Selection
[Function Key Type]
[Touch Type]
2) Amount Input (Other)
[Function Key Type]
[Touch Type]
6- 74
NH-2700
6. Appendix
G.1.4.5 WITHDRAWAL: CONNECTING HOST
This screen is to show the customer that the transaction is in progress.
6- 75
NH-2700
6. Appendix
G.1.4.6 WITHDRAWAL: DISPENSING MONEY AND TAKE MONEY
This screen is to show the customer that his/her request amount is dispensing and to notify the
customer to take his/her money.
6- 76
NH-2700
6. Appendix
G.1.4.7 WITHDRAWAL: PRINTING TRANSACTION AND TAKE RECEIPT
This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.
6- 77
NH-2700
6. Appendix
G.1.4.8 WITHDRAWAL: THANK YOU
This screen is to show the customer that the transaction has been successfully completed.
6- 78
NH-2700
6. Appendix
G.1.4.9 TRANSFER: SELECT RECEIPT PRINTING OR NOT
This screen is to ask a customer if he/she gets the receipt or not.
[Function Key Type]
[Touch Type]
G.1.4.10 TRANSFER: SELECT ACCOUNT TO TRANSFER FROM
This screen is to ask a customer where he/she wants to transfer from; checking, saving, credit card
[Function Key Type]
[Touch Type]
6- 79
NH-2700
6. Appendix
G.1.4.11 TRANSFER: SELECT ACCOUNT TO TRANSFER TO
This screen is to ask a customer where he/she wants to transfer to; checking, saving, credit card
[Function Key Type]
[Touch Type]
G.1.4.12 TRANSFER: ENTER TRANSFER AMOUNT
This screen is to select the amount of transfer.
[Function Key Type]
[Touch Type]
6- 80
NH-2700
6. Appendix
G.1.4.13 TRANSFER: CONNECTING HOST
This screen is to show the customer that the transaction is in progress.
6- 81
NH-2700
6. Appendix
G.1.4.14 TRANSFER: PRINTING TRANSACTION AND TAKE RECEIPT
This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.
6- 82
NH-2700
6. Appendix
G.1.4.15 TRANSFER: THANK YOU
This screen is to show the customer that the transaction has been successfully completed.
6- 83
NH-2700
6. Appendix
G.1.4.16 INQUIRY: SELECT RECEIPT PRINTING OR NOT
This screen is to ask a customer if he/she wants to get the receipt or not.
[Function Key Type]
[Touch Type]
G.1.4.17 INQUIRY: SELECT ACCOUNT TO INQUIRE
This screen is to ask a customer which account he/she wants to inquire
[Function Key Type]
[Touch Type]
6- 84
NH-2700
6. Appendix
G.1.4.18 INQUIRY: CONNECTING HOST
This screen is to show the customer that the transaction is in progress.
6- 85
NH-2700
6. Appendix
G.1.4.19 INQUIRY: PRINTING TRANSACTION AND TAKE RECEIPT
This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.
6- 86
NH-2700
6. Appendix
G.1.4.20 INQUIRY: THANK YOU
This screen is to show the customer that the transaction has been successfully completed.
6- 87
NH-2700
6. Appendix
G.2 TRANSACTION PROCESS (SPANISH)
G.2.1 AP MAIN
This is a main AP screen and the customer can start to do transaction by inserting and quickly
removing the card on card reader.
G.2.2 SELECT LANGUAGE
Language a customer would like to use in transaction can be selected in this screen.
[Function Key Type]
[Touch Type]
6- 88
NH-2700
6. Appendix
G.2.3 Enter PIN
This screen is to enter PIN of customer's card
G.2.4 SELECT TRANSACTION
This screen is to select transaction type the customer wants to transact such as withdrawal, balance
inquiry and transfer is selected in this screen.
[Function Key Type]
[Touch Type]
6- 89
NH-2700
6. Appendix
G.2.4.1 WITHDRAWAL: FEE NOTICE
This screen is to show a customer the information of surcharge.
[Function Key Type]
[Touch Type]
G.2.4.2 WITHDRAWAL: SELECT RECEIPT PRINTING OR NOT
This screen is to ask a customer if he/she wants to get the receipt or not.
[Function Key Type]
[Touch Type]
6- 90
NH-2700
6. Appendix
G.2.4.3 WITHDRAWAL: SELECT ACCOUNT (Checking, Saving, Credit Card)
This screen is to ask a customer where he/she wants to withdraw in checking, saving, credit card
[Function Key Type]
[Touch Type]
6- 91
NH-2700
6. Appendix
G.2.4.4 WITHDRAWAL: SELECT THE AMOUNT OF WITHDRAWAL
This screen is to select the amount of withdrawal. If there is not any amount to withdraw, please select
the “OTHER” key and can input the amount the customer would like to withdraw.
1) Amount Selection
[Function Key Type]
[Touch Type]
2) Amount Input (Other)
[Function Key Type]
[Touch Type]
6- 92
NH-2700
6. Appendix
G.2.4.5 WITHDRAWAL: CONNECTING HOST
This screen is to show the customer that the transaction is in progress.
6- 93
NH-2700
6. Appendix
G.2.4.6 WITHDRAWAL: DISPENSING MONEY AND TAKE MONEY
This screen is to show the customer that his/her request amount is dispensing and to notify the
customer to take his/her money.
6- 94
NH-2700
6. Appendix
G.2.4.7 WITHDRAWAL: PRINTING TRANSACTION AND TAKE RECEIPT
This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.
6- 95
NH-2700
6. Appendix
G.2.4.8 WITHDRAWAL: THANK YOU
This screen is to show the customer that the transaction has been successfully completed.
6- 96
NH-2700
6. Appendix
G.2.4.9 TRANSFER: SELECT RECEIPT PRINTING OR NOT
This screen is to ask a customer if he/she gets the receipt or not.
[Function Key Type]
[Touch Type]
G.2.4.10 TRANSFER: SELECT ACCOUNT TO TRANSFER FROM
This screen is to ask a customer where he/she wants to transfer from; checking, saving, credit card
[Function Key Type]
[Touch Type]
6- 97
NH-2700
6. Appendix
G.2.4.11 TRANSFER: SELECT ACCOUNT TO TRANSFER TO
This screen is to ask a customer where he/she wants to transfer to; checking, saving, credit card
[Function Key Type]
[Touch Type]
G.2.4.12 TRANSFER: ENTER TRANSFER AMOUNT
This screen is to select the amount of transfer.
[Function Key Type]
[Touch Type]
6- 98
NH-2700
6. Appendix
G.2.4.13 TRANSFER: CONNECTING HOST
This screen is to show the customer that the transaction is in progress.
6- 99
NH-2700
6. Appendix
G.2.4.14 TRANSFER: PRINTING TRANSACTION AND TAKE RECEIPT
This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.
6- 100
NH-2700
6. Appendix
G.2.4.15 TRANSFER: THANK YOU
This screen is to show the customer that the transaction has been successfully completed.
6- 101
NH-2700
6. Appendix
G.2.4.16 INQUIRY: SELECT RECEIPT PRINTING OR NOT
This screen is to ask a customer if he/she wants to get the receipt or not.
[Function Key Type]
[Touch Type]
G.2.4.17 INQUIRY: SELECT ACCOUNT TO INQUIRE
This screen is to ask a customer which account he/she wants to inquire
[Function Key Type]
[Touch Type]
6- 102
NH-2700
6. Appendix
G.2.4.18 INQUIRY: CONNECTING HOST
This screen is to show the customer that the transaction is in progress.
6- 103
NH-2700
6. Appendix
G.2.4.19 INQUIRY: PRINTING TRANSACTION AND TAKE RECEIPT
This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.
6- 104
NH-2700
6. Appendix
G.2.4.20 INQUIRY: THANK YOU
This screen is to show the customer that the transaction has been successfully completed.
6- 105
NH-2700
6. Appendix
G.3 TRANSACTION PROCESS (FRENCH)
G.3.1 AP MAIN
This is a main AP screen and the customer can start to do transaction by inserting and quickly
removing the card on card reader.
G.3.2 SELECT LANGUAGE
Language a customer would like to use in transaction can be selected in this screen.
[Function Key Type]
[Touch Type]
6- 106
NH-2700
6. Appendix
G.3.3 Enter PIN
This screen is to enter PIN of customer's card
G.3.4 SELECT TRANSACTION
This screen is to select transaction type the customer wants to transact such as withdrawal, balance
inquiry and transfer is selected in this screen.
[Function Key Type]
[Touch Type]
6- 107
NH-2700
6. Appendix
G.3.4.1 WITHDRAWAL: FEE NOTICE
This screen is to show a customer the information of surcharge.
[Function Key Type]
[Touch Type]
G.3.4.2 WITHDRAWAL: SELECT RECEIPT PRINTING OR NOT
This screen is to ask a customer if he/she wants to get the receipt or not.
[Function Key Type]
[Touch Type]
6- 108
NH-2700
6. Appendix
G.3.4.3 WITHDRAWAL: SELECT ACCOUNT (Checking, Saving, Credit Card)
This screen is to ask a customer where he/she wants to withdraw in checking, saving, credit card
[Function Key Type]
[Touch Type]
6- 109
NH-2700
6. Appendix
G.3.4.4 WITHDRAWAL: SELECT THE AMOUNT OF WITHDRAWAL
This screen is to select the amount of withdrawal. If there is not any amount to withdraw, please select
the “OTHER” key and can input the amount the customer would like to withdraw.
1) Amount Selection
[Function Key Type]
[Touch Type]
2) Amount Input (Other)
[Function Key Type]
[Touch Type]
6- 110
NH-2700
6. Appendix
G.3.4.5 WITHDRAWAL: CONNECTING HOST
This screen is to show the customer that the transaction is in progress.
6- 111
NH-2700
6. Appendix
G.3.4.6 WITHDRAWAL: DISPENSING MONEY AND TAKE MONEY
This screen is to show the customer that his/her request amount is dispensing and to notify the
customer to take his/her money.
6- 112
NH-2700
6. Appendix
G.3.4.7 WITHDRAWAL: PRINTING TRANSACTION AND TAKE RECEIPT
This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.
6- 113
NH-2700
6. Appendix
G.3.4.8 WITHDRAWAL: THANK YOU
This screen is to show the customer that the transaction has been successfully completed.
6- 114
NH-2700
6. Appendix
G.3.4.9 TRANSFER: SELECT RECEIPT PRINTING OR NOT
This screen is to ask a customer if he/she gets the receipt or not.
[Function Key Type]
[Touch Type]
G.3.4.10 TRANSFER: SELECT ACCOUNT TO TRANSFER FROM
This screen is to ask a customer where he/she wants to transfer from; checking, saving, credit card
[Function Key Type]
[Touch Type]
6- 115
NH-2700
6. Appendix
G.3.4.11 TRANSFER: SELECT ACCOUNT TO TRANSFER TO
This screen is to ask a customer where he/she wants to transfer to; checking, saving, credit card
[Function Key Type]
[Touch Type]
G.3.4.12 TRANSFER: ENTER TRANSFER AMOUNT
This screen is to select the amount of transfer.
[Function Key Type]
[Touch Type]
6- 116
NH-2700
6. Appendix
G.3.4.13 TRANSFER: CONNECTING HOST
This screen is to show the customer that the transaction is in progress.
6- 117
NH-2700
6. Appendix
G.3.4.14 TRANSFER: PRINTING TRANSACTION AND TAKE RECEIPT
This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.
6- 118
NH-2700
6. Appendix
G.3.4.15 TRANSFER: THANK YOU
This screen is to show the customer that the transaction has been successfully completed.
6- 119
NH-2700
6. Appendix
G.3.4.16 INQUIRY: SELECT RECEIPT PRINTING OR NOT
This screen is to ask a customer if he/she wants to get the receipt or not.
[Function Key Type]
[Touch Type]
G.3.4.17 INQUIRY: SELECT ACCOUNT TO INQUIRE
This screen is to ask a customer which account he/she wants to inquire
[Function Key Type]
[Touch Type]
6- 120
NH-2700
6. Appendix
G.3.4.18 INQUIRY: CONNECTING HOST
This screen is to show the customer that the transaction is in progress.
6- 121
NH-2700
6. Appendix
G.3.4.19 INQUIRY: PRINTING TRANSACTION AND TAKE RECEIPT
This screen is to show the customer that his/her transaction record is printing and to notify the
customer to take his/her receipt.
6- 122
NH-2700
6. Appendix
G.3.4.20 INQUIRY: THANK YOU
This screen is to show the customer that the transaction has been successfully completed.
6- 123
NH-2700
6. Appendix
H. Supported USB Memory and HUB
H.1 USB Memory
H.1.1 Supported USB Memory
No.
Vendor
Modem Model
Memory
1
Sony Corporation
(VID:0x054C)
Storage Media
(PID:0x0243)
512MB
2
SMI Corportation
(VID:0x090C)
USB Disk
(PID:0x1000)
512MB
3
Kingston
(VID:0x0951)
Data Traveler
(PID:0x1603)
512MB
4
pq1
(VID:0x3538)
USB Mass Storage Device
(PID:0x0042)
512MB
5
LEXAR Media
(VID:0x05DC)
JD FIREFLY
(PID:0A560)
1GB
6
LG
(VID:0x090C)
USB Driver
(PID:0x1000)
1GB
7
Memorex
(VID:0x12F7)
TD Classic 003B
(PID:0x1A00)
1GB
Remarks
☞ VID : Vendor ID, PID : Product ID
H.1.2 Supported Memory Specifications
1) File System: FAT
2) Number of supported drivers: 1
3) Memory: 2GB or below
☞ Example : 1) SANDisk 512MB is not supported because it has 2 file systems.
(CDFS and FAT)
2) Sony Storage Media is supported because it is FAT, 1 driver and 512 MB size.
6- 124
NH-2700
6. Appendix
H.2 Supported USB HUB Types
No.
Vendor
Modem Model
VID(HUB CHIP Vendor)
PID
1
Macsense
Connectivity
UH-Mini4i
0x05E3(Genesys Logics inc)
0x0606
2
INLAND
Inland USB2.0 HUB
0x0409(NEC Corporation)
0x005A
3
VAKO
International Inc
USB 2.0 Aluminum
HUB
0x05E3(Genesys Logics inc)
0x0606
4
PPA Int'l
I.Connector(PPA
4Port HUB)
0x05E3(Genesys Logics inc)
0x0606
5
ZIO
USB 2040 Mini
0x05E3(Genesys Logics inc)
0x0606
6
DSP Inc
E-Star QU24WR
0x05E3(Genesys Logics inc)
0x0606
6- 125
NH-2700
6. Appendix
I. Advertisement & Receipt Header image Update Guide
I.1 Preparation
Software Update function in Nautilus Hyosung’s Windows CE Machine is applicable to update
advertisement images.
I.1.1 Supported Image Format
The following table describe the supporting format of welcome advertisement image
Model
Image Size
DPI Color
File Format
Max Size (one image)
NH-2700
1024 X 600
72
JPEG
300KB
16bit color
The following table describe the supporting format of transaction advertisement image
Model
Image Size
DPI Color
File Format
Max Size (one image)
NH-2700
753 X 225
72
JPEG
160KB
16bit color
The following table describe the file name and path of advertisement images. The path in blow table
indicates image size is 1024 X 600
Welcome Advertisement
File Name
Path
Screen #1
Adv_01.jpg
\ATM\Advertisement\1024_600
Screen #2
Adv_02.jpg
\ATM\Advertisement\1024_600
Screen #3
Adv_03.jpg
\ATM\Advertisement\1024_600
Screen #4
Adv_04.jpg
\ATM\Advertisement\1024_600
Screen #5
Adv_05.jpg
\ATM\Advertisement\1024_600
Screen #6
Adv_06.jpg
\ATM\Advertisement\1024_600
Transaction Advertisement
File Name
Path
Screen #1
TranAdv_01.jpg
\ATM\Advertisement\1024_600
Screen #2
TranAdv_02.jpg
\ATM\Advertisement\1024_600
Screen #3
TranAdv_03.jpg
\ATM\Advertisement\1024_600
Screen #4
TranAdv_04.jpg
\ATM\Advertisement\1024_600
Screen #5
TranAdv_05.jpg
\ATM\Advertisement\1024_600
Screen #6
TranAdv_06.jpg
\ATM\Advertisement\1024_600
6- 126
NH-2700
6. Appendix
The following table describe the supporting format of receipt header image
File Name
(Fixed)
ReceiptHeader.bmp
Image Size
Color
File Format
560 X 120
2bit color
Bmp
Max Size
(one image)
12KB
I.1.2 Updating your own UpdateInfo.dat (Optional)
Advertisement images are updated using the software update program. While updating program
proceeds, a line of message shows up in the main screen. If you want to change the message, just
edit UpdateInfo.dat. The message length is up to 40 characters. A sample content is as follows.
You can replace “A sample message.(V1.21)” to your own message.
A sample message. (V1.21)
UpdateInfo.dat
6- 127
NH-2700
6. Appendix
I.1.3 Makeing SW Update media
1) Make “UPDATE” folder in the USB memory drive or the SD Card.
2) Make “NH2700CE” folder in the “UPDATE” folder.
3) Make “PATCH” folder in the “NH2700CE” folder.
4) Copy “UpdateInfo.dat” to under “PATCH” folder. (Optional)
5) Make “ADVERTISEMENT” folder in the “PATCH” folder.
6) Make “1024_600” folder in “ADVERTISEMENT” folder.
7) Copy all image files to under “1024_600” folder.(check the file name)
8) If you want to change receipt header image, Copy the receipt header image file.
6- 128
NH-2700
6. Appendix
The following picture describes the layout of the USB Drive or SD Card.
(If you have the master media which get from Nautilus Hyosung, you can see the same layout except
“Patch” folder. “Patch” folder is replaced “master” folder.)
6- 129
NH-2700
6. Appendix
I.2 Execute updating
I.2.1 Software Update
Advertisement images can be installed or updated by Software Update tool in supervisor menu.
You can update advertisement images by software downloading with MoinView server. Please refer to
the MoinView manual for the detail downloading functionality.
1) Press SYSTEM SETUP button.
2) Press SYSTEM CONTROL button.
6- 130
NH-2700
6. Appendix
3) Plug the USB drive in USB slot and press left-top function key, “SOFTWARE UPDATE”.
4) Press left function key, “YES”.
When “YES” button is selected, new software in USB drive is transferred to a dedicated
directory(ATM) and ATM will start to reboot automatically.
6- 131
NH-2700
6. Appendix
I. 2.2 Enable Welcome Advertisement
You can enable or disable Welcomoe Advertisement in the supervisor menu.
1) Press CUSTOMER SETUP button
6- 132
NH-2700
6. Appendix
2) Press “ADVERTISEMENT” button
3) Press “WELCOME ADVERTISEMENT” button
6- 133
NH-2700
6. Appendix
4) You can enable or disable Advertisement images to view by pressing “SCREEN” Key.
6- 134
NH-2700
6. Appendix
I. 2.3 Enable Transaction Advertisement
You can enable or disable Transaction Advertisement in the supervisor menu.
1) Press CUSTOMER SETUP button
6- 135
NH-2700
6. Appendix
2) Press “ADVERTISEMENT” button
3) Press “TRANSACTION ADVERTISEMENT” button
6- 136
NH-2700
6. Appendix
4) You can enable or disable Advertisement images to view by pressing “SCREEN” Key.
6- 137
NH-2700
6. Appendix
I.3 Making MoniView update media
All supported image format refer to “I.1.1 Supported Image Format”
1) Make “PATCH” folder.
2) Copy “UpdateInfo.dat” to under “PATCH” folder. (Optional)
3) Make “ADVERTISEMENT” folder in the “PATCH” folder.
4) Make “1024_600” folder in “ADVERTISEMENT” folder.
5) Copy all image files to under “ADVERTISEMENT” folder.(check the file name)
6) If you want to change receipt header image, Copy the receipt header image file.
7) Make comperessed file like the below layout.
6- 138
NH-2700
6. Appendix
The following picture describe the layout of Zip file
ZIP
PATCH.ZIP
UpdateInfo.dat
ADVERTISEMENT
1024_600
BMP
JPG
Adv_01.jpg
JPG
Adv_02.jpg
JPG
Adv_03.jpg
JPG
Adv_04.jpg
JPG
Adv_05.jpg
JPG
Adv_06.jpg
JPG
TranAdv_01.jpg
JPG
TranAdv_02.jpg
JPG
TranAdv_03.jpg
JPG
TranAdv_04.jpg
JPG
TranAdv_05.jpg
JPG
TranAdv_06.jpg
ReceiptHeader.bmp
And you can download the “Patch.zip” using MoniView.
6- 139
Download PDF
Similar pages
3 Setup 1
Lenco SCD-89 CD
Duplicator Accessories 108
Soundmaster RR 110
Curtis RCD338 User's Manual
Audio Video
Soundmaster SCD5350RO CD radio
Soundmaster SCD 5405