ORICOM CUSTOMER SUPPORT Oricom have a trained and dedicated team of Customer Support Representatives, each with the knowledge and resources to assist in answering your questions quickly and efficiently. Oricom Support - Australia For all product enquiries, troubleshooting or to discuss the range of Oricom products, feel free to contact Oricom or visit our website for answers to frequently asked questions. 1300 889 785 Monday - Friday 8am – 6pm AEST Email: email@example.com www.oricom.com.au Oricom Support - New Zealand 0800 674 266 Monday - Friday 11am - 7pm NZST Email: firstname.lastname@example.org www.oricom.co.nz Ref: 27112017 Baby Monitor Secure 710 User Guide KEEP THIS USER GUIDE FOR FUTURE REFERENCE Always retain your proof of purchase in case of warranty service and register your product on line at: AUSTRALIA: www.oricom.com.au NEW ZEALAND: www.oricom.co.nz TABLE OF CONTENTS Safety Information 1 Overview Of Functional Component Positions 3 GETTING STARTED 5 Using the baby monitor 8 TROUBLE SHOOTING 13 EXPRESS WARRANTY 16 Need Help? If you need assistance setting up or using your Oricom product now or in the future, call Oricom Support. Australia 1300 889 785 or 02 4574 8888 www.oricom.com.au Mon-Fri 8am – 6pm AEST New Zealand 0800 67 42 66 www.oricom.co.nz Mon-Fri 10am – 8pm NZST Safety Information 1 1 Important Safety Information • It is very important that you read the User Guide carefully as it contains detailed information you will need to get the most from your Oricom baby monitor. If you have any issues setting up or using your Oricom baby monitor please call our Customer Support team. Our dedicated local team are more likely to be able to help you than the retailer where you made your purchase. • Your Oricom baby monitor is designed to be an aid and should not be used as a substitute for responsible and proper adult supervision of a child. • The baby monitor has been designed to provide some added reassurance in the form of sound transmission for those times when you are not in the same room as your baby provided you always stay within hearing range of the baby monitor during use. Your baby monitor is not a medical device, nor a device to prevent cases of Sudden Infant Death Syndrome (SIDS) or "cot death", and you should not rely on it for your baby's wellbeing. It is important that you regularly check on your baby personally. • Make sure the baby unit, parent unit and mains adaptor cables are kept out of reach of your baby and other young children at all times, at least one metre away. • Never place the baby unit or parent unit inside your baby’s cot, bed or playpen. • Never cover the parent or baby units with clothes, towels or blankets or any other item. Never use or place your parent or baby unit in or near moisture or water (e.g. near bath or pool). Immersing in water could cause electric shock and even death. • The installation location plays an important role in ensuring proper operation. Therefore, maintain a distance of at least one metre from other electronic equipment, such as microwave ovens or hi−fi devices, otherwise they could cause interference. During continual use the baby unit power adaptors may become warm to the touch. This is normal and should not be a concern. ! Warning Risk of suffocation! Keep all packaging materials and protective foils out of reach of children. 2 ! Safety Information Warning Do not place the AC Adaptor cable in a high "wear and tear" location. Never use a frayed or compromised cord. Battery safety • Batteries represent a hazard to health and the environment! • They contain toxic, ecologically hazardous heavy metals. Do not dispose of batteries in a fire as they may explode. Dispose of batteries according to local regulations, never in your household rubbish. • Do not dismantle, cut, open, crush, bend, puncture, or shred cells or batteries. If a battery leaks, do not let the battery liquid touch skin or eyes. If this happens, immediately flush the affected areas with water, and seek medical assistance. • Do not modify, remanufacture, attempt to insert foreign objects into the battery, or immerse or expose it to water or other liquids. Batteries may explode if damaged. • Use only the battery supplied with the product. Improper use, or use of unapproved batteries may present a risk of fire, explosion, or other hazard, and may invalidate any approval or warranty. • If you believe the battery is damaged, remove product from the charger and stop using the product. Contact Oricom for assistance. Never use a damaged battery. Disposal Always dispose of your products at the end of their life in accordance with your local waste disposal requirements. Packaging materials all cardboard and paper packaging should be recycled in accordance with your local council waste regulations. Overview Of Functional Component Positions 2 Your Baby Monitor Parent Unit 1 2 3 7 4 8 5 9 6 10 11 3 1 Antenna (fold-out) 2 Sound level LEDs 3 Camera select 4 Power and display On/Off 5 Menu / zoom 6 Talk button 7 Lullaby On/Off and selector 8 Increase volume / menu options selection 9 Reduce volume / menu options selection 10 Power LED 11 Link LED 4 Overview Of Functional Component Positions Camera unit (Baby Unit) 1 Night light 2 Light sensor 1 3 Camera lens 7 2 9 3 4 4 Antenna 5 Microphone 8 DC 5.9V 5 6 Power LED 7 ON/OFF switch 6 8 Socket for power adapter plug 9 Temperature sensor 10 The registration button Check pack contents 10 SC710 SC710-2 1 camera 2 cameras 1 AC adaptor for the baby unit 2 AC adaptors for the baby units 1 parent unit 1 Li-ion Polymer rechargeable battery pack for the parent unit 1 Charging cradle with AC adaptor for the parent unit If any items are missing contact Oricom customer support. GETTING STARTed 3 Getting Started 3.1 Baby unit power supply (1)Connect the small plug of the power adaptor to the baby unit and the other end to the electrical mains power outlet. (2)Switch the unit to the ON position. The power LED will light up. (3)To switch off the baby unit, slide the power switch to the OFF position. ! Warning Only use the AC power adaptor supplied with the product as other power adaptors could damage the product. This product is designed for indoor use only. 3.1.1 Baby unit Batteries 5 be used as a backup, and removed from the unit when not required. When powered by batteries, the unit can last up to 2 hours, but will depend on the quality of batteries used. During power failure, the Power LED on the baby unit will flash. In this event, replace or insert 4 x AAA batteries (not supplied). To install the batteries use a small screwdriver to open the battery compartment on the underside. Insert the batteries observing the correct polarity. Refer to the diagrams in the battery compartment. Close the battery compartment again. Please check and replace these batteries after each power failure or every 12 months 3.1.2 Connecting and aligning the baby unit Position the baby unit with a minimum distance of 1m to other electronic devices, otherwise there is a risk of mutual disturbance. Point the upper section of the baby unit towards the baby or object you want to monitor. Check that the baby or object is suitably displayed on the parent unit screen. Ensure the antenna is extended vertically for optimum range. 3.2 Parent unit battery installation In case of power failure the baby unit can be fitted with 4 x AAA Alkaline Batteries (not supplied). Batteries should only (1)Insert the wire tab of the rechargeable battery pack into the contact slot and fit the battery pack into the compartment. (2)Close the battery compartment. (3)Press and hold < > key for 2 seconds to switch on the parent unit. It will take a few seconds for the unit to start up. The power LED will light up. 6 GETTING STARTED (4)Press and hold the < > key for 2 seconds again to turn OFF the parent unit. NOTE: When the battery level is low, the power LED will flash slowly. 3.3 Charging the Parent Unit (1)Plug in the power adaptor to AC socket. Place parent unit into the charging cradle. (2)The power LED will turn on to indicate power is being supplied to the parent unit. (3)If the parent unit is turned on whilst in the charging cradle, the battery level indicator on the top right hand corner of the screen will change to indicate the battery . charging status NOTE: YOU MUST INITIALLY CHARGE THE BATTERY FOR 12-14 HOURS BEFORE USE. THIS IS IMPORTANT TO MAINTAIN ADEQUATE BATTERY PERFORMANCE. ! IMPORTANT The parent unit is powered by a rechargeable Lithium Battery Pack. The amber Power LED lights up on the parent unit when it is in the charger to indicate power is being supplied to the unit. In the case of a low battery the amber Power LED will flash. The parent unit should be returned to the cradle to recharge. The amber light will always be lit when the parent unit is in the charging cradle. Attaching or removing the belt clip/desk stand Prize the latch (see figure) with a suitable tool (such as a small screwdriver) a little bit away from the chassis and move the belt clip down simultaneously. To attach the belt clip slide it into the guide towards the top until it snaps in. To use as a belt clip, turn the clip upwards. To use as a desk stand, turn the clip downwards. Switching the Baby Unit on/off Position the baby unit in a good position for the monitoring task required and align the camera lens to the area to be monitored. Slide the switch to ON, the Power LED lights up. The baby unit is now ready to operate. To switch the unit off, slide the switch to OFF. In-use time and battery charging Depending on the usage the parent unit will work for up to 8 hours on a fully charged battery with the VOX feature turned ON. GETTING STARTed When the battery charge becomes low on the parent unit the amber power LED will flash slowly. At this point you need to return the parent unit to its charging cradle. When charging, the battery status indicator on the parent unit screen will change to the charging icon . To speed up the charging process, turn the parent unit off when charging if it is not being used. You can continue to use your parent unit to monitor your baby even when the battery is low, provided it remains in the charger cradle to recharge the battery. Note: •The parent unit can be kept on the charger even if it is fully charged. This will not affect the battery life. • The parent unit can be used on or off the charger cradle. •When the parent unit is being used on the charger cradle, charging time will be extended. •We recommend that you TURN OFF the parent unit when it is not in-use, to conserve battery power. Battery Life The rechargeable battery pack (supplied) can be charged and discharged hundreds of times, however they will eventually wear out and lose their ability to hold a full charge. When the in use time becomes noticeably shorter than normal, it is time to purchase a new battery pack. 7 How to purchase spare parts You can purchase Battery packs (Model No: BPCK1500LI) charging cradles and extra camera units from www.oricom. com.au Extra Charging Cradles For added convenience you may wish to purchase additional charging cradles online at www.oricom.com.au.. Optimisation of Range Both the baby and parent units have fold out antennas. The optimal range can be achieved if both the baby unit and parent unit antennas are extended vertically. 8 USING THE BABY MONITOR 3.4 Multi-Camera Registration The parent and baby unit are pre-registered. If necessary (for example, if you purchase an extra camera), registration can also be completed manually: Up to 4 baby units (cameras) can be registered to one parent unit. To re-register your baby unit, or register a new baby unit, follow the procedure below: (1)Switch on the parent unit. (2)O n monitor mode, press and hold < > key for 5 seconds, it will switch to registration mode. ] appears, press <▲> or < > (3)After registration icon [ to select the camera channel [C1] or [C2] or [C3] or [C4] that you want the baby unit to pair with. (4)Press and release < > key to confirm which camera number to be registered. (5)The Link LED then flashes rapidly for 10 seconds. (6)Switch the baby unit ON. Press the registration key once (at the back of the camera). (7)If registration is completed, camera feed appears on LCD screen and returns to normal mode. The baby unit will also return to normal mode. (8)If the registration time is expired or registration fails, [Out of Range] appears on LCD. NOTE: If a channel has a camera already registered then registering another will overwrite the existing camera registration. 4 Using The Baby Monitor Once the baby and parent units are switched on, the display on the parent unit will show the video captured by the baby unit. Switching on the Parent Unit Press and hold the power button until the Oricom logo appears on the parent unit. The camera image will then appear. Press and hold the power button for approx. 1 second to switch the unit off. NOTE: If you place the Parent and Baby units too close together you will hear a high pitched noise called "feedback", this is normal. The units are designed to be located in separate rooms. To prevent feedback, do not take the parent unit into the nursery/baby's room. Do not press the talk button when the baby unit and parent unit are positioned in the same room. Feedback will be generated if the talk button is pressed when the baby unit and parent unit are to close to each other. 4.1 Parent Talk function ress and hold < > button on the parent unit to talk to your P baby through the baby unit loudspeaker. The talk symbol will be displayed in the middle of the LCD screen. USING THE BABY MONITOR NOTE: The lullaby will stop playing if the Talk function is activated. 4.2 Adjusting the volume of the parent unit Press <▲> and < > to adjust the volume of the parent unit. [ ] appears on the LCD display. (There are 5 levels.) 4.3 Lullabies You can remotely activate a lullaby to be played on the baby unit. (1)Press and release the < > button on the parent unit to play the previous lullaby and [ X ] appears on the LCD screen. (2)W hen the music starts playing, within 8 sec, press <▲> and < > keys to change lullabies. There are 5 lullabies available for selection, indicated by [ 1 ], [ 2 ], [ 3 ], [ 4 ] and [ 5 ]. (3)Press < > again to stop. (4)If you want to change to a different lullaby in the middle of playing music, it is necessary to turn the music off, then turn on again to resume. (the music will change within 8 seconds). Lullabies include: Twinkle Twinkle Little Star Silent Night Minuet In G Major Londonderry Air Blue Danube 9 NOTE: Lullabies will continue to play on the Baby Unit when the Parent unit is turned OFF. To turn off the lullabies on the baby unit turn parent unit back ON. 4.4 Out of range indication When the distance between the parent unit and baby unit is too far, [Out of Range] will display on the parent unit and the link LED will flash. Move the parent unit closer to the baby unit until the link is re-established. Both the parent unit and baby unit antennas should be extended vertically to achieve the best range. 4.5 Infrared sensitive camera for Night vision The camera has high-intensity infrared LEDs for picking up clear images in the dark. When the built-in photo sensor detects a low level of ambient light, the LEDs will automatically activate and the screen on the parent unit will display in black and white. 4.6 Brightness (1)When unit is in monitor mode or stand-by status, press < > once [ ] appears on the LCD screen. (2)Press <▲> and < > to adjust the LCD brightness level to 1, 2, 3, 4 or 5. (3)Press < > button to confirm the selection. And press < > several times until no menu icon showing on LCD, ie. back to monitor mode. 10 USING THE BABY MONITOR 4.7 Temperature Display User can set the high / low temperature warning trigger values as following : (1)Press < > repeatedly to go to [ Lo], then press <▲> and < > to change the values to set low temperature trigger point. (2)Press < > key several times to return back to monitor mode or just short press power key once to save the value. (3)Similarly, press < > key to go to [ Hi] to set the high temperature trigger point. The Temperature sensor used in this Oricom baby monitor is intended as a guide, to provide parents with an indication of the room temperature in which the baby unit has been placed. NOTE: 1/ If the temperature goes above 27°C, [Hi ] appears on the LCD display: A warning beep will be transmitted periodically until the temperature returns to mid range. 2/ If the temperature goes below 19°C, [ Lo] appears on the LCD screen. A warning beep will also transmit periodically until the temperature returns to mid range. 4.8 Night Light (1)Press < > repeatedly until the moon icon appears on the LCD display. (2)Press <▲> and < > to turn the baby unit night light ON or OFF. (3)Press < > button to confirm the selection. And press < > several times until no menu icon shows on LCD, ie. back to monitor mode. Note: The upper and lower room temperature settings for the alarm are for guidance only and are not a substitute for personal supervision. In extreme temperature conditions during summer or winter the upper and lower temperature settings for the alarm may be exceeded and result in the room temperature warning being activated. Under such conditions appropriate actions should be taken by the parent or guardian to ensure the health and safety of the child and on the basis that the room conditions are considered satisfactory then the temperature warning option can be temporarily disabled. 4.9 Vibration (1)Press < > repeatedly until the vibrator icon appears on the LCD screen. (2)Press <▲> and < > to turn the parent unit vibration ON or OFF. (3)Press < > button to confirm the selection. And press < > several times until no menu icon shows on LCD, ie. back to monitor mode. USING THE BABY MONITOR 11 When the vibration alarm is activated, the parent unit vibrates when the sound in the room being monitored is so loud that the red sound level LED's are activated. 4.10 Voice Activation The sound detection sensitivity level (VOX) of the baby monitor can be adjusted. If the baby is a quiet sleeper, the sensitivity level can be increased so that minor disturbances can be detected and transmitted to the parent unit. / VOX OFF ] (1)Press < > repeatedly until [ appears on the LCD display. (2)Press <▲> and < > to adjust the VOX level to 1, 2, 3, 4, 5 or OFF. (3)When the VOX function is on (level 1 to 5), the LCD display will switch off after a 1 min if the detected sound is below the level selected. (4)Press < > button to confirm the selection. And press < > several times until no menu icon shows on LCD, ie. back to monitor mode. NOTE: 1/ Level 5 is the most sensitive and so will need to be the quietest before the LCD will switch off. 2/ The LCD screen on the parent unit will be switched back on when the sound level of the baby reaches the VOX threshold or when any key on the parent unit is pressed. 3/ The VOX function is not active when in Camera Scan mode. 4.11 Zoom Mode The parent unit has x2 digital zoom view function. (1)When the parent unit is in x1 viewing mode, press and hold < > key for 2 seconds. (2)The live viewing area will change to x2 zoom mode immediately. At the same time four direction arrows will appear in the middle of the display. (3) Press <▲> and < > to move the display up and down. (4) Press < > key to move the display to left. (5) Press < > key to move the display to right. (6)Press < > button back to monitor mode to save setting. Switch back to x1 viewing mode (1)When the parent unit is in x2 zoom mode, press and hold < > key for 2 seconds. (2)x1 magnification icon appears and the screen returns to x1 viewing mode. (3)Press < > button to return to monitor mode and save the setting. 4.12 Selecting a Camera Channel or scan (1)In monitor mode, press and release < > key, Current active camera number will be displayed. (2)Press and release < > key again, it will cycle through camera 1 to 4 and scan mode. 12 USING PACK CONTENTS THE BABY MONITOR (3)It only switches to registered camera numbers, for example, if two camera units are registered, cam 1 and cam 2, then every short press of the key will go to cam 1 → cam 2 → scan → cam 1 again. (4)Press < > button to confirm the selection. (5)In each of the four camera channels, you can set all other features individually. (6)If only one camera is registered, then a short press of this key will have no response. (7) If more than one camera is registered then when that camera is selected if the UP/Down button is pressed it will turn on (C√) or turn off (CX) the camera during the scan mode. 4.13 Video On / Off The display can be turned off, the audio will still be available for the camera units. (1)During video monitor mode, press and release <Power> key, LCD is then turned off and receives sound from camera (Audio only mode). (2)During audio only monitor mode, if audio level on baby unit is higher than VOX level then video turns on again. (3)User also can turn the video on by pressing any key. (4)If in scan mode audio will still be available for each camera unit as it is scanned. 4.14 Scan Mode When multiple cameras are registered to the parent unit, the scan mode will cycle through each camera, displaying the image for 10 seconds. The audio for the associated image will be played, i.e. if camera 1 image is displayed, you will receive the audio for camera 1. The parent unit will continue to scan through all cameras connected. If you need to view a camera for more than 10 seconds, deactivate the scan mode. TROUBLESHOOTING 13 5 Customer Support Should you experience difficulties operating the SC710 please refer to the troubleshooting guide below. If you still experience difficulties please contact Oricom Customer Support on 1300 889 785 for assistance. Troubleshooting Problems Equipment does not function “Out of Range” displaying on parent unit Reception interference High pitched noise from parent unit - Feedback Solutions −Check both parent unit and baby unit are turned on Check parent unit is charged or placed in charger Check baby unit is connected to power. −Move the parent unit closer to the baby unit. Try resetting your monitor to avoid busy channels: 1.Turn both Camera and Parent units off and remove the battery in the parent unit. Leave unplugged for 5mins. 2.If you have Wi-Fi in the home, make it busy by streaming a video on YouTube or similar. 3.Turn the camera back on wait for 30 seconds. 4.Ensure the antenna on both the parent unit and camera unit is in the vertical position. 5.Plug the battery into the parent unit and turn on. If the display is still showing “Out of Range” please re-register the units as instructed on page 8. When re-registering it is best to keep the camera and parent units close together (within 1m) and keep clear of all other electronic devices including mobile phones, tablets or computers. −Move the parent unit closer to the baby unit. Reposition the baby unit slightly. Check for interference from other electronic devices such as Wi-Fi. −Increase the distance between the parent unit and baby unit. Reduce the volume on the parent unit. 14 TROUBLESHOOTING Amber power LED flashing Picture but no sound Picture is in black and white Picture on parent unit not displaying correctly Battery not charging Parent unit beeping No picture after 10 seconds Picture changes every 10 seconds −The battery level is low. Return the parent unit to the charger. −Increase the volume on the parent unit. −Night function is active. Increase the light level in the baby’s room if required. −Switch off parent unit then camera unit. Wait 10 seconds. Switch on the camera unit then parent unit (in that order) −Check the battery is connected to the battery connection in the battery compartment. −After a period of time, the battery may need to be replaced due to everyday usage. Please visit www.oricom.com.au to purchase replacement batteries. Move the parent unit closer to the baby unit until they are within the range. VOX function is activated. Turn off VOX if required. Scan function is on. Turn off the scan function. TROUBLESHOOTING PACK CONTENTS 15 6 Technical Specifications Technical data Feature Value Camera (baby unit) Socket: 5.9 V DC Sensor: 1 night light sensor IR diodes: 6pcs Monitor (parent unit) Screen: 2.4" LCD display Socket: 5.9 V DC Battery Pack for Parent unit Rechargeable Li-ion Polymer Battery pack 3.7 V 1500 mAh Power supply (parent unit) AC Power adaptor, input: 100-240 V AC, 50-60 Hz, 150 mA Power adaptor plug, output: 5.9 V DC, 800 mA Battery performance Up to 8 hours of continuous operation when new battery is fully charged, with VOX turned on. Power supply (baby unit) AC Power adaptor, input: 100-240 V AC, 50-60 Hz, 150 mA Power adaptor plug, output: 5.9 V DC, 800 mA or 4 AAA Alkaline batteries Range Up to 150 meters under optimum conditions. Range is reduced in buildings through walls, doors etc. Frequency range 2.4 GHz Digital FHSS Permissible ambient temperature 0°C to 40°C Note For a replacement battery pack or other spare parts please contact Oricom. 16 EXPRESS PACK CONTENTS WARRANTY Express Warranty (Australia) This Express Warranty is provided by Oricom International Pty Ltd ABN 46 086 116 369, Unit 1, 4 Sovereign Place, South Windsor NSW 2756, herein after referred to as “Oricom”. Oricom products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Oricom warrants that the product is free from defects in materials or workmanship during the Express Warranty Period. This Express Warranty does not extend to any product from which the serial number has been removed or was purchased outside of Australia. Nothing in this Express Warranty excludes, restricts or modifies any condition, warranty, guarantee, implied term, right or remedy pursuant to the Australian Consumer Law and which may not be so excluded, restricted or modified. For such conditions, terms, guarantees and warranties that cannot be excluded, restricted or modified, Oricom limits the remedies available to extent permitted in the relevant legislation. The Express Warranty Period will be 3 years from the date of purchase of the product evidenced by your dated sales receipt. You are required to provide proof of purchase as a condition of receiving Express Warranty services. You are entitled to a replacement product or repair of the product at our discretion according to the terms and conditions of this document if your product is found to be faulty within the Express Warranty Period. This Express Warranty extends to the original purchaser only and is not transferable. Products distributed by Oricom are manufactured using new materials or new and used materials equivalent to new in performance and reliability. Spare parts may be new or equivalent to new. Spare parts are warranted to be free from defects in material or workmanship for thirty (30) days or for the remainder of the Express Warranty Period of the Oricom branded product in which they are installed, whichever is longer. During the Express Warranty Period, Oricom will where possible repair and if not replace the faulty product or part thereof. All component parts removed under this Express Warranty become the property of Oricom. In the unlikely event that your Oricom product has a recurring failure, Oricom may always, subject to the Competition and Consumer Act 2010, at its discretion, elect to provide you with a replacement product of its choosing that is at least equivalent to your product in performance. No change to the conditions of this Express Warranty is valid unless it is made in writing and signed by an authorised representative of Oricom. EXPRESS PACK WARRANTY CONTENTS 17 Oricom will not be liable under this Express Warranty, and to the extent permitted by law will not be liable for any defect, loss, damage or injury arising out of or in connection with a: 1.failure by you to adhere to the warnings and follow the instructions set out in this user guide for the proper installation and use of the product; 2.w ilful misconduct or deliberate misuse by you of the product; 3.any external cause beyond our control, including but not limited to power failure, lightning or over voltage; or 4.modification to the product or services carried out on the product by anyone other than Oricom or Oricom’s authorised service provider. 18 EXPRESS PACK CONTENTS WARRANTY How to make a claim under your Express Warranty in Australia Oricom has a simple warranty process for you to follow: •Please call or email our Customer Support Team, 1300 889 785 or email@example.com. •A Customer Support Team member will verify after troubleshooting with you if your product qualifies under warranty. If so, they will give you a Product Return Authorisation number. •We will then email or fax a Return Authorisation form and a Repair Notice (if necessary), together with instructions on how to return the goods for warranty service. Please note that if a Customer Support Team member advises that your product does not qualify for return, this warranty does not apply to your product. Products that are authorised to be returned to Oricom in Australia must include all of the following: • A completed Return Authorisation form •A copy of your Proof of Purchase (please keep your original copy) • The faulty product, including all accessories. Send the approved returns to: Oricom International Pty Ltd Locked Bag 658 South Windsor NSW 2756 Australia Please note that this Express Warranty excludes expenses incurred by you in returning any faulty product to us. You must arrange and pay any expenses incurred (including postage, delivery, freight, transportation or insurance of the product) to return the faulty product to us, however, we will arrange delivery of the repaired or replaced faulty product to you. Important Information Repair Notice Please be aware that the repair of your goods may result in the loss of any user-generated data (such as stored telephone numbers, text messages and contact information). Please ensure that you have made a copy of any data saved on your goods before sending for repair. Please also be aware that goods presented for repair may be replaced by refurbished goods or parts of the same type rather than being repaired.