Creative Video Blaster WebCam II webcam User Guide

Video Blaster
WebCam II
User Guide
On-line Version
Getting Started
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© Copyright 1997, Creative Labs, Inc. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language
in any form by any means without the written consent of Creative Labs. Video Blaster is a
registered trademark of Creative Technology, Ltd.
All other trademarks in this document are trademarks and registered trademarks of their
respective owners including but not limited to: IBM, Windows, Microsoft Video for Windows.
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This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
❑
❑
❑
❑
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different than the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
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To comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules, this
device must only be installed on computer equipment certified to comply with the Class B limits.
In addition, only the supplied power cables should be used with the product. Operation with
non-certified computers, use of cable other than that supplied or modification of the device by the
user may result in interference to radio or television reception and could void the user’s authority
to operate the device.
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Introduction ....................................................................................................... v
System Requirements ...................................................................................... vi
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Installing Hardware........................................................................................1-1
Installing Software .........................................................................................1-4
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Setting Up Video Blaster WebCam II...........................................................2-1
MediaStudio VE.............................................................................................2-3
Creative Video WebPhone.............................................................................2-4
ISpy .................................................................................................................2-5
Microsoft Internet Explorer...........................................................................2-5
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Improving Image Quality ..............................................................................3-1
Lighting ..............................................................................................3-2
Image Settings....................................................................................3-2
Adjusting the brightness of the image..................................3-2
Adjusting the hue of the image.............................................3-2
Changing Image Size and Color Depth............................................3-3
Choosing the size of the image.............................................3-3
Choosing the color depth ......................................................3-4
Achieving the Best Frame Rate.....................................................................3-5
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Software Installation .....................................................................................A-1
Video Blaster WebCam II.............................................................................A-2
Creative Video WebPhone............................................................................A-3
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Video Blaster WebCam II............................................................................ B-1
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Technical Support.......................................................................................... C-1
Contents iii
North, Central, and South America ................................................. C-2
Internet........................................................................................................... C-2
CompuServe.................................................................................................. C-2
Product Return .............................................................................................. C-3
Outside the United States ................................................................. C-3
Contents
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Video Blaster WebCam II is a 24-bit, 16.7-million-color digital video
camera kit that delivers everything you need to capture, create, and
communicate with live, full-color video on the Internet.
Use Video Blaster WebCam II to videoconference with friends, family,
or business associates around the world. Create captivating web pages
with color photos or even continuously updated live images. Easily
create multimedia postcards with live, full-motion video and e-mail
them to your friends or post them on the web. The uses are limited only
by your imagination.
Enclosed software titles include:
❑ Creative Video WebPhone is a professional, feature rich
communication system. Video WebPhone offers Internet telephony
and videoconferencing with integrated voice-mail.
❑ ISpy lets you set up your own “spy camera” to automatically snap
images of your environment and broadcast them via your Web site.
Just point the camera, pick a time interval, and ISpy does the rest,
including automatic uploading to your web site.
❑ ULead MediaStudio VE adds ease to sophisticated digital video
production. Capture still and live video with your Video Blaster
WebCam II, then use MediaStudio to create dazzling images.
❑ Microsoft Internet Explorer is an easy-to-use, full-service
Internet browser.
Video Blaster WebCam II also includes a selection of sample HTML
templates and web graphics that you may use to quickly add live video
or still images to your web pages.
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Minimum system requirements to run Video Blaster WebCam II:
❑ 100 MHz Pentium or higher IBM-compatible PC
❑ Windows 95
❑ Available bi-directional parallel printer port
❑ CD-ROM drive
❑ Modem or LAN access to the Internet (Creative Video WebPhone
conferencing software requires 14.4 Kb access for voice
communication and 28.8 Kb for voice and video)
❑ 8 MB RAM for Windows 95
❑ 30 MB available disk space when installing all software titles
❑ Sound Blaster or other Windows-compatible sound card with
microphone connector needed for Creative Video WebPhone
For optimal Performance:
❑ 133 MHz Pentium or higher IBM-compatible PC
❑ 16 MB RAM for Windows 95
❑ Super VGA display card with 65,000 or more colors at 800x600
resolution or greater
❑ Sound Blaster 16 or higher, or other Windows-compatible sound
card with full-duplex support for simultaneous two-way
conversation
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Video Blaster WebCam II is easy to set up and easy to use.
This chapter guides you through the following procedures:
❑ Installing Hardware
❑ Installing Software
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The Video Blaster WebCam II connects to an available parallel port
without opening your computer cover.
Figure 1-1: Connecting Video Blaster WebCam II to your computer.
Installing Video Blaster WebCam II 1-1
To install the Video Blaster WebCam:
1. Turn off your computer and position it where the back of the
computer can be easily accessed.
2. Unplug your keyboard cable from the computer’s keyboard port.
3. Compare the computer keyboard’s cable plug with the WebCam
keyboard power cable and adapter plug. Connect the keyboard’s
cable to the WebCam adapter cable as shown below.
To Video Blaster
Keyboard
❑ If your computer’s
WebCam II
cable
keyboard plug
matches the large
end, connect as
shown in the figure
to the right.
To
computer’s
parallel port
Adapter plug
To computer
keyboard socket
❑ If your computer’s
keyboard plug
matches the small
end, use the
connection shown
to the right.
4. Connect the power
adapter to your
computer’s keyboard
port.
5. Connect the power
adapter to the camera’s
parallel port adapter.
Keyboard
cable
To Video Blaster
WebCam II
Adapter
plug
To
computer
parallel port
To computer
keyboard socket
Installing Video Blaster WebCam II 1-2
6. Connect the camera’s 25-pin parallel port adapter to the
computer’s parallel port or printer port.
Keyboard port
Connect the keyboard cable
to the keyboard port.
Parallel Port
Connect the camera’s
adapter to the computer’s
parallel port using the
extension (included) if
necessary.
Figure 1-2: Attaching Video Blaster WebCam to the back of your computer.
If your computer does not have a free parallel port, do one of the
following:
❑ Unplug a currently connected device
❑ Add an interface card with a parallel port
❑ Use an A/B parallel port switch-box.
7. Position the camera on top of your computer monitor, or another
flat surface.
8. If you have a microphone connected, you may use it in place of the
microphone included. Connect the microphone to your audio card.
Most audio cards have an external microphone connector.
Consult the documentation for your audio card for more
information concerning the use of a microphone, in particular,
how to adjust the volume.
9. Turn on your computer and install the Video Blaster WebCam
drivers.
Installing Video Blaster WebCam II 1-3
Video Blaster WebCam sends data to your computer via the
parallel port. The parallel port must be configured to operate in
bi-directional or ECP (Extended Capabilities Port) mode in
order for the camera to operate. Parallel port operation is
typically configured in CMOS setup—the first time you start
your computer after installing the camera, open CMOS setup
and check your parallel port’s configuration. If you are not
familiar with CMOS settings, consult the documentation for
your computer, or contact your computer’s manufacturer or
local dealer before proceeding.
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To install the Video Blaster WebCam video drivers:
1. Insert the Video Blaster WebCam CD into your CD-ROM drive.
2. A dialog appears indicating that Windows 95 has evaluated the
disc and list applications available for installation. Select Video
Blaster WebCam Video Capture Drivers and the applications
you wish to install, then click OK.
Depending upon the applications you choose to install, you may
be asked if you want to restart your computer at the end of the
installation routine. Select No whenever you are asked until all
the drivers and applications have been installed. Then, restart
your computer.
Refer to Appendix A, “Troubleshooting,” if the CD does
not automatically run when you insert it.
3. Follow the on-screen instructions to complete the installation.
The MediaStudio application is included on a separate CD.
To install MediaStudio VE:
1. Insert the MediaStudio CD into the CD-ROM drive.
2. Select Start on the Taskbar and click on Run....
3. In the Open box, type D:\INSTALL (D designates your
CD-ROM drive) and click OK.
Installing Video Blaster WebCam II 1-4
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The Video Blaster WebCam II application CD includes the following:
❑ MediaStudio VE
❑ Creative Video WebPhone
❑ ISpy
❑ Microsoft Internet Explorer
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To set up Video Blaster WebCam II:
1. You must have the Video Blaster WebCam II drivers and Control
Panel installed. See “Installing Software” in page 1-4 for
installation instructions.
2. Open the camera’s lens by gently rolling the cylinder upwards.
Roll the lens back into the housing whenever the camera is not
in use to avoid damage and to keep the lens clean.
3. Adjust the WebCam focus by pointing the lens toward your
subject (for example, you seated in front of your computer
monitor) and rotating the ring around the lens. Rotate the ring
clockwise/counterclockwise until the image is in focus.
4. Select Start on the taskbar, open Programs, select ULead
MediaStudio VE 2.5, and click on Video Capture.
If Video Capture reports that the video driver is already in use or
it cannot find the camera, check the camera connections and
restart Video Capture. If Video Capture still does not recognize
the camera correctly, see Chapter A, “Troubleshooting”.
5. When the MediaStudio title screen appears, click the left mouse
button or press any key to continue.
Using Video Blaster WebCam II 2-1
6. On the Setup menu select Video Format.
Figure 2-1: Video Format dialog.
7. For the Image Format, select 24-bit RGB. Later, select various
resolutions to see which works best for your monitor.
8. Select Video Source on the Setup menu.
Figure 2-2: Video Capture Settings dialog.
9. On this dialog, you can adjust the display quality, toggle capture
compression and adjust quality, and select Lighting mode.
10. To open Creative Video WebPhone, click on the Start button,
select Programs, select WebPhone, and click on Creative Video
WebPhone 3.0. The WebPhone (Figure 2-3) displays.
Chapter 3, “Improving Image Quality and Frame Rate”, describes the
dialogs in more detail and shows how to get the best image possible.
Using Video Blaster WebCam II 2-2
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MediaStudio VE adds ease to sophisticated digital video production.
Capture still and live video with your Video Blaster WebCam, then use
MediaStudio’s editing tools to create dazzling images.
This powerful digital video production tool contains three major
components:
The Video Editor is the heart of MediaStudio VE. It allows you to
assemble captured video into impressive presentations by adding
transitions, special effect filters, overlays, color key effects, and more.
The Image Editor is a complete paint program. It contains a
comprehensive range of image processing commands and tools, plus a
range of powerful special effects filters. It supports thirteen graphic file
formats and is an ideal tool for converting from one format to another.
The Video Capture program allows you to grab still images and create
AVI movies with your camera. It offers a simple, intuitive interface
with mouse and keyboard controls.
MediaStudio VE also includes a Guided Tour, interactive tutorials for
both the Video Editor and the Image Editor, and complete on-line help.
You will find all of these in the MediaStudio VE program group.
For technical support or information on upgrading to MediaStudio Pro,
please see the on-line help.
Using Video Blaster WebCam II 2-3
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Creative Video WebPhone offers Internet telephony and
videoconferencing with integrated voice-mail. The Creative Video
WebPhone interface, shown below, is similar to a cellular telephone.
Figure 2-3: Creative Video WebPhone
The first time you open Creative Video WebPhone, you are prompted
to enter your registration key to unlock all the features. Your
registration key is printed on the Creative Video WebPhone leaflet.
Instructions for using Creative Video WebPhone are found in on-line
help. To use on-line help, click the question mark ( ? ) on the Video
WebPhone; or click Start on the taskbar, select Programs, Creative
Video WebPhone, and Creative Video WebPhone 3.0 User’s Guide.
For technical support or other questions related to Video WebPhone,
visit Creative’s web site at http://www.soundblaster.com.
Using Video Blaster WebCam II 2-4
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Use ISpy to set up the Video Blaster WebCam to automatically take a
still picture and upload it to your web site at specified intervals. All you
need is FTP access to your web site. If you have direct network access
to an Intranet web site, ISpy can copy the image directly to a specified
directory without uploading the file via FTP. The application CD-ROM
contains examples of web pages that use live, updated ISpy images.
After you configure ISpy with your server’s URL and password, you
can use the Source and Format options in the Video menu (or Video
Conrol SE) to select the capture resolution and adjust image quality.
See Chapter 3, “Improving Image Quality and Frame Rate”, for more
information.
ISpy includes a complete on-line manual. For technical support or
other questions, visit the ISpy web site at http://www.ispy.nl.
If you use a modem to connect to the Internet, ISpy automatically opens
Internet dialer when it is ready to upload a photo. You may need to
install a dialer that can automatically log to your ISP unattended. Two
web sites that include Internet dialers are:
http://www.windows95.com
Windows 95
Dialup Networking Tools page is at
www.windows95.com/apps/dialup.html or
the Dialup Scripting page is at
www.windows95.com/connect/dscript.html.
Stroud’s Consummate http://cws.internet.com
Internet Apps List
Select 32-bit Apps and then Winsock Packages.
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Microsoft Internet Explorer is an easy-to-use browser that features
ActiveX technology, so web pages can combine interactive ActiveX
Controls, Java applets, and more to create interactive content.
ActiveMovie technology allows you to view multimedia content on the
web, including MPEG audio and video.
Use Microsoft Netmeeting to collaborate on a document, scribble on a
whiteboard, or share any Windows application with one or more other
users on the Internet.
Using Video Blaster WebCam II 2-5
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This chapter helps you achieve optimum performance with your Video
Blaster WebCam.
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Two aspect are key to improving image quality when taking snapshots,
capturing live video, or videoconferencing:
❑ Lighting
❑ Image Settings
To adjust the image settings, open the Video Capture Settings dialog.
In MediaStudio, you can view the dialog by choosing Video Source
from the Select menu. In ISpy, choose Source on the Video menu.
Figure 3-1: Video Capture Settings dialog.
Improving Image Quality and Frame Rate 3-1
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To receive the best image from your Video Blaster WebCam, ensure
you have adequate lighting. All other image adjustments depend on the
presence of an adequate amount of light.
Video Blaster WebCam’s sensitivity is similar to that of a home video
camera. Although it can operate in low light, the resulting image is not
clear. Incadescent lighting is preferable to fluorescent lighting. If you
are attaching Video Blaster WebCam to a laptop computer, you will
find that outdoor lighting also works well.
The Video Capture Settings dialog lets you choose low light or normal
lighting mode. Selecting the low light mode boosts the camera’s
sensitivity and provides a more detailed image.
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For best results, it is strongly recommended you set your monitor and
display card to display 16-bit color or a higher setting. If your monitor
is not capable of displaying thousands of colors, the video image will
be dithered. See Windows 95 on-line help for information on changing
monitor settings.
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The Video Capture Settings dialog lets you adjust the brightness,
contrast, and color of the video display. These settings can also be used
to compensate for less-than ideal lighting. The default value for each
slider is 50.
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Video Blaster WebCam offers a compression option that can improve
the frame rate, but has an affect on the image quality. When the Enable
Compression option is checked, the Quality slider may be adjusted
from zero (higher compression rate, lower image quality) to 100 (lower
compression rate, higher image quality).
Leaving the slider at 75 provides ideal image quality for most capture
applications, and setting the quality to 50 is recommended when using
Creative Video WebPhone or other videoconferencing software.
Improving Image Quality and Frame Rate 3-2
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To adjust the image size and color depth, open the Video Format dialog.
In MediaStudio, you view this dialog by choosing Video Format on the
Select menu. In ISpy, choose Format on the Video menu.
Figure 3-2: Video Format dialog.
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WebCam can capture images up to 640 x 480 pixels in size. Larger
image sizes require more disk space when you save snapshots and
movies. Larger image sizes slow down the rate at which WebCam
captures frames when recording a movie, and increases transfer times
when used on web pages.
The 128x96, 160x120, and 174x144 resolutions are ideal for live video.
This smaller size results in a higher frame rate. The larger resolutions
are better suited for capturing still images.
When the 640x480 image size is selected, the driver captures an image
at 320x240 and uses a sophisticated software program to expand the
image to 640x480.
Improving Image Quality and Frame Rate 3-3
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You can use the Video Format dialog to select the color depth of
captured images. Your choices are 24-bit RGB (16.7 million colors),
16-bit RGB (65K colors), 8-bit palette (256 colors), and a special Intel
Raw (YVU9) mode. The following resolutions/color depth modes are
available:
24-bit RGB
16-bit RGB
8-bit RGB
Intel Raw (YVU9)
704 x 576
Yes
640 x 480
Yes
352 x 288
Yes
320 x 240
Yes
Yes
288 x 216
Yes
Yes
200 x 152
Yes
Yes
176 x 144
Yes
Yes
Yes
Yes
160 x 120
Yes
Yes
Yes
Yes
128 x 96
Yes
Yes
Yes
Yes
The best frame rate for most applications is the 16-bit RGB mode.
You may select you own display modes by entering the resolution
directly into the Image Size box of the dialog. The following
restrictions apply:
❑ Horizontal and vertical resolutions must each be a factor of four
(for example, 160x80)
❑ Minimum image size is 80x60
❑ Image sizes greater than 176x144 are supported only in the
24-bit and 16-bit RGB modes
❑ Images sizes greater than 320x240 are supported only in 24-bit
RGB mode.
Improving Image Quality and Frame Rate 3-4
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Here are a few tips for increasing the frame rate:
❑ Choose a smaller image size.
❑ Configure the camera to operate in 16-bit RGB mode and
configure your video display to operate in 16-bit or 24-bit mode.
❑ Enable compression and use the lowest image quality that gives
you satisfactory results.
❑ Close all unnecessary applications.
❑ Before capturing video to an AVI file with MediaStudio’s video
capture application, use Windows 95’s Disk Defragmenter
application to defragment your hard disk drive.
❑ Set your computer’s parallel port to ECP mode, rather than EPP
mode or bi-directional mode. Parallel port operation is typically
configured via CMOS setup, so the first time you turn on your
computer after installing the camera, open CMOS setup and
check your parallel port’s configuration. If you are unsure of
changing CMOS settings on your computer, refer to your
computer’s documentation, or contact the manufacturer or local
dealer before proceeding.
Improving Image Quality and Frame Rate 3-5
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PROBLEM: The Video Blaster WebCam II CD-ROM disc does not
automatically run when you insert it in the drive.
Solution: The AutoPlay notification in Windows 95 may not be
enabled. Enable the “Auto Insert Notification” check box
on the CD-ROM drive’s Properties page:
1. Click the Start button.
2. Select Settings and the Control Panel.
3. Double-click the System icon.
4. Click Device Manager and select your CD-ROM drive.
5. Choose Properties. The properties for your drive
are shown.
Troubleshooting A-1
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Video Blaster WebCam II sends data to your computer via the parallel
port. The parallel port must be configured to operate in bi-directional
or ECP (Extended Capabilities Port) mode in order for the camera to
operate—ECP allows for a faster frame rate than bi-directional.
Parallel port operation is typically configured in CMOS setup. The first
time you start your computer after installing the camera, open CMOS
setup and check your parallel port’s configuration. If you are not
familiar with CMOS settings, consult the documentation for your
computer, or contact your computer’s manufacturer or local dealer
before proceeding.
PROBLEM: There is no parallel printer port available to connect the
parallel port adapter.
Solution: Do one of the following:
• Unplug the device currently connected.
• Add an interface card that has a parallel port.
• Use an A/B parallel port switchbox to toggle between
both devices.
PROBLEM: The parallel port adapter does not fit the computer.
Solution: Purchase a parallel cable extension available from most
computer retailers. This cable is usually sold in 6-inch
lengths and is a 25-pin, straight-through configuration.
PROBLEM: An application reports that the video driver is already in
use, or that the camera cannot be found.
Solution: • The camera module is not properly connected. To
resolve this problem, ensure the camera’s parallel port
connector is inserted and both ends of the power cable
are connected.
• Reinstall the video capture drivers.
PROBLEM: Picture is too bright.
Solution: The camera’s exposure control has reached its limit. There
may be a very bright object in the camera’s view. Avoid
pointing the camera at very bright objects (for example,
sunlight, lights, or highly reflective surfaces).
Troubleshooting A-2
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PROBLEM: “Sound Card Already In Use” error message appears.
During an active conversation, the remote party is placed
on hold and no sound is heard.
Solution: Another application is using the sound card. Exit the
application using the sound card, take the remote party off
hold, and resume your conversation.
PROBLEM: You cannot adjust the microphone volume with the
Microphone Volume Control (MIC) on the WebPhone
interface.
Solution: Click the CFG button on the WebPhone, select Sound Card
Device, and select the correct microphone volume device.
PROBLEM: You cannot hear the remote user.
Solution: • If the Creative Video WebPhone always displays TALK
and never displays IN USE or LISTEN, you must raise
the Voice Activation Level (the VOX slider on the
WebPhone interface). Creative Video WebPhone then
can detect silence and allow the remote party to talk.
• Creative Video WebPhone displays LISTEN when you
expect to hear the remote party. Check the Speaker volume
on the WebPhone interface, in your sound card’s mixer
application, or the Windows 95 Volume Control dialog.
• If you still cannot hear the remote party and Creative
Video WebPhone does not periodically display LISTEN,
the remote party’s voice activation level or microphone
volume is not set correctly. Contact the user via e-mail
or conventional telephone and ask them to adjust their
microphone and/or voice activation level.
PROBLEM: Received audio is delayed and choppy.
Solution:
This may happen if you have a bad connection to the Internet
or you are talking during a heavy traffic period on the Internet.
This is not a problem with Creative Video WebPhone but a
natural phenomenon associated with the Internet. Try
reconnecting to the Internet or call at another time.
Troubleshooting A-3
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Construction:
Parellel port interface with remote camera head
connected by 2m cable, with separate keyboard
power cable.
Camera housing:
Monitor top fixture with manual pan and tilt ± 90
degrees vertical by 360 degrees hortizontal.
Power:
From PC keyboard socket
Sensor:
Vision VM6426 ColorMOS™ image sensor
Resolution:
Video Mode: 176 x 144
160 x 120
128 x 96
Still Mode:
Sensitivity:
704 x 576
640 x 480
352 x 288
320 x 240
288 x 216
200 x 152
15 lux @ 7.5 fps
Speed (maximum): 15 fps in 160 x 120 video mode.
< 1 second capture in 320 x 240 still mode
Video formats:
24- and 16-bit RGB
8-bit palletized RGB
4:2:0 YUV Planar
YUV2
UYVY
YUV9
Technical Specifications B-1
Exposure control:
Automatic (optional manual control with
software)
Color balance:
Automatic (optional manual control with
software)
Color matrix:
Preset and integral to camera
Field-of-view:
52 degrees (hortizontal)
Depth-of-field:
50 millimeters to infinity.
Port compatibility: Standard (uni-directional) printer port, 8-bit
bi-directional, ECP enhanced mode
Software
compatibility:
16-bit Video for Windows driver that runs under
Windows 95 and TWAIN.
Technical Specifications B-2
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At Creative Labs, we are committed to giving our customers the best
product possible with excellent technical support. The information
below is correct as this manual goes to press; check the software disk
for a README file that will give any changes.
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When you contact us, be prepared with the following information:
❑ Computer’s type and speed (for example, Pentium/100 MHz),
and memory available
❑ Memory management utility (for example, QEMM, HIMEM,
or EMM386)
❑ Type of graphics card and any add-in cards (for example, SCSI
controller)
Ideally, when you speak to a Technical Support Representative:
❑ Be seated at your computer
❑ Have written the exact text of any error message you received
Technical Support C-1
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If you need technical assistance, call 405-742-6622. Technical
support is available seven days a week from 8:00 a.m. to midnight,
Central time.
You can get the latest program and driver updates from Creative Labs’
bulletin board, 24 hours a day. Call 405-742-6660; use modem
settings:
Baud rate
Data bits
Parity
Stop bits
300 to 14400 (V.32/V.42 bis)
8
none
1
You can also send us a FAX at 405-742-6633 or write us at:
Technical Support
Creative Labs, Inc
1523 Cimarron Plaza
Stillwater, OK 74075
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To reach Creative through Internet, connect to:
http://www.soundblaster.com
Alternatively, please send an e-mail to:
[email protected]
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The Creative Labs Forum on Compuserve allows you to ask questions,
and receive new product information and software updates. If you are
a Compuserve member, enter GO BLASTER at the Compuserve
prompt to access the Forum.
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Technical Support C-2
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To return a Creative Labs product for factory service, you must have a
Return Merchandise Authorization (RMA) number. Obtain an RMA
number by calling the Technical Support office nearest you (see above
for locations and telephone numbers). Creative Labs will not accept a
return without an RMA number.
When returning a product for factory service:
❑ Shipment to Creative Labs is at your expense—you assume all
risk. Ship the package through a carrier that provides proof of
delivery; insure the shipment at full product value.
❑ Place the RMA number on the outside of the package.
❑ Use proper materials for packing the product for shipment.
❑ You must include a copy of a dated proof of purchase (store
receipt), proving that the product is within the warranty period.
Creative Labs may replace or repair the product with new or
reconditioned parts, and the replaced parts or product become the
property of Creative Labs. The repaired or replaced product is
warranted to be free from defect in material and workmanship for the
greater of: (1) ninety (90) days from the return shipping date, or (2)
the period of time remaining on the original one-year warranty.
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When shipping a product to Creative Labs from outside the U.S., you
must complete an official customs form before shipping the product to
avoid tariffs. Creative Labs may include charges for return shipment
to ensure delivery.
Technical Support C-3
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