Arcserve® Backup for Windows
Implementation Guide
r16
Pre-release Document, only for reference
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Arcserve Product References
This document references the following Arcserve products:
■
Arcserve® Backup
■
Arcserve® Unified Data Protection
■
Arcserve® Unified Data Protection Agent for Windows
■
Arcserve® Unified Data Protection Agent for Linux
■
Arcserve® Replication and High Availability
Contact Arcserve
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https://www.arcserve.com/support
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Documentation Changes
The following documentation updates have been made since the last release of this
documentation:
■
Updated to include user feedback, enhancements, corrections, and other minor
changes to help improve the usability and understanding of the product or the
documentation itself.
■
Updated How the Installation Process Affects Operating Systems (see page 59).
Updated the list of files and objects that are affected by installing Arcserve Backup.
■
Updated Unsigned Binary Files (see page 65) and Binary Files Containing Incorrect
File Version Information (see page 67) with the latest files.
■
Add Binary Files that do not Comply with Windows Security Requirements (see
page 69). This topic displays a table of the binary files that do not comply with
Windows Security requirements.
■
Updated the following topics to include the Allow the Remote Registry service to
run for the duration of the remote installation process option.
–
Deploy Agents to Remote Computers Using Automatic Upgrade (see page 113)
–
Deploy Agents to Remote Computers Using Custom Deployment (see page 115)
–
Deploy Agents to Virtual Machines Using Virtual Machine Deployment (see
page 117)
■
Updated Installing and Upgrading Arcserve Backup in a Cluster-aware Environment
(see page 127) chapter. We now support CLUSTERPRO/ExpressCluster X 3.1 for
Windows.
■
Add Prepare MSCS Cluster Resources on Windows Server 2012 Systems (see
page 133). This topic describes how to prepare MSCS cluster resources for Windows
Server 2012.
■
Updated Ports Configuration File Configuration Considerations (see page 249). This
topic now includes information that describes how to configure a custom port or a
range of ports for NAS filer to server backups.
Contents
Chapter 1: Introducing Arcserve Backup
11
Introduction ............................................................................................................................................................... 11
Purpose of This Guide ................................................................................................................................................ 12
Chapter 2: Planning Storage Environments
13
Preliminary Tasks ....................................................................................................................................................... 13
Enterprise Storage Requirements .............................................................................................................................. 14
Budget Considerations ........................................................................................................................................ 14
Network and Computer Infrastructure Requirements........................................................................................ 15
Data Transfer Requirements ...................................................................................................................................... 15
Backup Schedule Requirements .......................................................................................................................... 16
Data Backup Window Considerations ................................................................................................................. 16
Hardware Data Transfer Rates ............................................................................................................................ 16
Network Bandwidth Considerations ................................................................................................................... 18
Data Transfer Requirements and Resources Calculations .................................................................................. 19
Data Path Considerations .................................................................................................................................... 20
Alternate Data Path Considerations.................................................................................................................... 21
Parallel Storage Operations (Multiple Streaming) .............................................................................................. 24
Storage Capacity Requirements ................................................................................................................................. 24
Online Recovery Data Storage Requirements ..................................................................................................... 24
Backup Data Storage Requirements ................................................................................................................... 25
Global Dashboard Data Storage Requirements .................................................................................................. 25
Storage Capacities and Resources....................................................................................................................... 26
Testing Plans and Assumptions ........................................................................................................................... 27
Catastrophic Events .................................................................................................................................................... 28
Risk Assessment .................................................................................................................................................. 28
Off-Site Repository Considerations ..................................................................................................................... 28
Disaster Recovery Archive Considerations .......................................................................................................... 29
Disaster Recovery Testing ................................................................................................................................... 30
Sample Calculations ................................................................................................................................................... 30
Transfer Rate for Clients and Servers on a 100Base-T Ethernet LAN With No Subnets...................................... 31
Transfer Rate for Clients and Servers on Two 100Base-T Ethernet Subnets ...................................................... 32
Transfer Rate for Clients and Servers on a Gigabit Ethernet Network ............................................................... 33
Transfer Rate for a Server With No Clients ......................................................................................................... 33
Transfer Rate For Server With SAN Option ......................................................................................................... 34
Storage Capacity for Two Sets of Recovery Data, One Full and One Incremental Backup ................................. 35
Contents 5
Chapter 3: Planning Arcserve Backup Installations
37
Supported Platforms .................................................................................................................................................. 37
Supported Devices ..................................................................................................................................................... 37
Tape Library Installations .................................................................................................................................... 38
Storage Area Network (SAN) Installations .......................................................................................................... 38
Amount of Disk Space Required to Install Arcserve Backup ...................................................................................... 39
Installation Methods .................................................................................................................................................. 40
Types of Arcserve Backup Server Installations ........................................................................................................... 41
Arcserve Backup Server Options ......................................................................................................................... 45
caroot User Account ................................................................................................................................................... 45
Database Requirements ............................................................................................................................................. 46
Microsoft SQL Server 2008 Express Edition Considerations ............................................................................... 46
Microsoft SQL Server Database Considerations.................................................................................................. 48
Agent for Arcserve Database .............................................................................................................................. 51
Installation Progress Logs .................................................................................................................................... 52
Global Dashboard Considerations .............................................................................................................................. 53
Upgrade Considerations ............................................................................................................................................. 54
Supported Upgrades ........................................................................................................................................... 55
Backward Compatibility ...................................................................................................................................... 56
Global Dashboard Upgrades ............................................................................................................................... 56
Data Migration from a Previous Release ............................................................................................................ 57
Product License Requirements................................................................................................................................... 57
ALP Key Certificate .............................................................................................................................................. 58
Arcserve Backup File System Agents Release Levels .................................................................................................. 58
How the Installation Process Affects Operating Systems .......................................................................................... 59
Unsigned Binary Files .......................................................................................................................................... 65
Binary Files Containing Incorrect File Version Information................................................................................. 67
Binary Files that do not Comply with Windows Security Requirements............................................................. 69
Binary Files that are not Uninstalled Completely ................................................................................................ 75
Binary Files that do not Contain an Embedded Manifest ................................................................................... 77
Arcserve Backup MSI Installer Package Identification ........................................................................................ 79
Chapter 4: Installing and Upgrading Arcserve Backup
81
How to Complete Prerequisite Tasks ......................................................................................................................... 81
Install Arcserve Backup .............................................................................................................................................. 86
Upgrade Arcserve Backup from a Previous Release................................................................................................... 94
Create a Silent Installation Response File ................................................................................................................ 101
Upgrade Arcserve Backup Agents Silently to the Current Release .......................................................................... 107
Deploy Agents to Remote Computers from the Primary Server .............................................................................. 110
Remote Deployment Considerations ................................................................................................................ 112
Deploy Agents to Remote Computers Using Automatic Upgrade .................................................................... 113
6 Implementation Guide
Deploy Agents to Remote Computers Using Custom Deployment ................................................................... 115
Deploy Agents to Virtual Machines Using Virtual Machine Deployment ......................................................... 117
How to Install Arcserve Backup Using Unicenter Software Delivery ....................................................................... 120
Register Arcserve Backup on the Unicenter Software Delivery Server ............................................................. 120
Components and Prerequisites ......................................................................................................................... 121
Install Arcserve Backup Components Using Unicenter Software Delivery ....................................................... 125
Post-Installation Tasks .............................................................................................................................................. 126
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 127
Introduction to Cluster-aware Installations ............................................................................................................. 127
Deployment Considerations ..................................................................................................................................... 127
Plan Your Arcserve Backup HA Deployment ............................................................................................................ 128
Deploy Arcserve Backup Server on MSCS ................................................................................................................ 130
MSCS Hardware Requirements ......................................................................................................................... 131
MSCS Software Requirements .......................................................................................................................... 131
MSCS Cluster Resource Preparation ................................................................................................................. 131
Prepare MSCS Cluster Resources on Windows Server 2008 Systems ............................................................... 132
Prepare MSCS Cluster Resources on Windows Server 2012 Systems ............................................................... 133
Install Arcserve Backup in an MSCS Cluster-aware Environment ..................................................................... 134
Upgrade Arcserve Backup from r12.5, r15 and r16 to r16.5 in an MSCS Cluster Environment ........................ 143
Uninstall Arcserve Backup from an MSCS Cluster ............................................................................................. 147
Delete Arcserve Backup Cluster Resources ....................................................................................................... 148
Deploy Arcserve Backup Server on NEC Cluster ....................................................................................................... 150
NEC CLUSTERPRO/ExpressCluster Hardware Requirements ............................................................................ 150
NEC CLUSTERPRO/ExpressCluster Software Requirements .............................................................................. 151
NEC CLUSTERPRO/ExpressCluster Resource Preparation ................................................................................. 151
Install Arcserve Backup in an NEC Cluster-aware Environment ........................................................................ 152
Upgrade Arcserve Backup from r12.5, r15, and r16 to r16.5 in an NEC CLUSTERPRO Environment ................ 167
Manage and Configure NEC CLUSTERPRO/ExpressCluster X 3.1 ...................................................................... 171
Uninstall Arcserve Backup from an NEC CLUSTERPRO/ExpressCluster ............................................................ 172
Stop NEC Cluster Groups ................................................................................................................................... 174
Disable Arcserve Backup in NEC Cluster Scripts ................................................................................................ 175
Enable Arcserve Backup in NEC Cluster Scripts ................................................................................................. 177
How to Verify a Cluster-aware Installation and Upgrade......................................................................................... 180
Chapter 6: Integrating Arcserve Backup with Other Products
183
CA Antivirus Integration ........................................................................................................................................... 183
Arcserve Replication Integration-IMPW................................................................................................................... 183
Arcserve Backup Patch Manager Integration ........................................................................................................... 184
Arcserve D2D Integration ......................................................................................................................................... 184
Define How You Will Back Up Arcserve D2D Sessions ...................................................................................... 185
Contents 7
How You Manage Arcserve D2D Servers from the Backup Manager ............................................................... 186
How Arcserve Backup Processes Encrypted Arcserve D2D Backup Sessions .................................................... 192
Chapter 7: Configuring Arcserve Backup
193
Open the Manager or Manager Console .................................................................................................................. 193
Arcserve Backup Home Page .................................................................................................................................... 195
First-Time Home Page and User Tutorial ................................................................................................................. 199
Service State Icons ................................................................................................................................................... 200
Log in to Arcserve Backup ........................................................................................................................................ 200
Specify Arcserve Backup Manager Preferences ....................................................................................................... 202
Code Pages ............................................................................................................................................................... 204
How Arcserve Backup Supports Multiple Code Pages ...................................................................................... 204
Specify Code Pages in the Backup Manager Window ....................................................................................... 205
Specify Code Pages in the Restore Manager Window ...................................................................................... 206
Arcserve Backup System Account ............................................................................................................................ 206
How Arcserve Backup Manages Authentication ............................................................................................... 207
How to Use the System Account for Job Security ............................................................................................. 207
Start the Arcserve Backup Database Protection Job ................................................................................................ 207
Fine-Tune the Arcserve Backup SQL Server Database ............................................................................................. 208
How to Calculate the Number of Required SQL Connections ........................................................................... 209
Database Consistency Checks ........................................................................................................................... 209
Specify ODBC Communication for Remote Database Configurations............................................................... 209
Configure Devices Using the Device Wizard............................................................................................................. 210
Configure Enterprise Module Components ............................................................................................................. 211
Configure Global Dashboard .................................................................................................................................... 211
Configure the Central Site ................................................................................................................................. 213
Configure a Branch Site ..................................................................................................................................... 216
Create File System Devices ....................................................................................................................................... 220
How to Define Include and Skip Parameters for Arcserve Backup Database Agents............................................... 222
Configuring Firewalls to Optimize Communication.................................................................................................. 223
Ports Configuration File Guidelines ................................................................................................................... 224
Modify the Ports Configuration File .................................................................................................................. 225
Ports Used by Arcserve Backup Components ................................................................................................... 226
Test Communication Through a Firewall .......................................................................................................... 251
Chapter 8: Uninstalling Arcserve Backup
253
Uninstall Arcserve Backup ........................................................................................................................................ 253
Uninstall Arcserve Backup Components Using the Command Line ......................................................................... 255
Uninstall Agent Deployment Setup Files .................................................................................................................. 258
8 Implementation Guide
Appendix A: Troubleshooting Arcserve Backup Installations
261
Setup Cannot Communicate with Remote Microsoft SQL Server Databases .......................................................... 261
Unable to Log In to Arcserve Backup After Installing This Release .......................................................................... 263
Arcserve Backup Services Fail to Initialize ................................................................................................................ 264
The Tape Engine Does Not Start on Member Server Upgrades ............................................................................... 265
Unable to Log in to Arcserve Backup After Upgrading to This Release .................................................................... 265
Unable to Determine What Devices Are Supported by Arcserve Backup ................................................................ 266
Cluster HA Resources Not Created ........................................................................................................................... 268
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup
269
Best Practices for Installing Arcserve Backup ........................................................................................................... 269
How to Complete Prerequisite Tasks for Installing Arcserve Backup ............................................................... 270
Installing Arcserve Backup into a Single-server Environment ........................................................................... 271
Installing a Primary Server with Member Servers ............................................................................................. 274
Installing a Primary Server with Member Servers and Devices ........................................................................ 278
Installing a Primary Server with Member Servers and Shared Devices in a SAN .............................................. 284
Installing Multiple Primary Servers with Member Servers in a SAN ................................................................. 289
Installing Arcserve Backup into a Cluster-aware Environment ......................................................................... 295
Best Practices for Upgrading Arcserve Backup from a Previous Release ................................................................. 299
How to Complete Prerequisite Tasks for Upgrading Arcserve Backup ............................................................. 300
Upgrading a Stand-alone Server or Primary Server .......................................................................................... 301
Upgrading Multiple Stand-alone Servers in a Domain ...................................................................................... 306
Upgrading Multiple Stand-alone Servers Sharing a Remote Database ............................................................. 312
Upgrading Servers in a SAN Using a Local or Remote Database ....................................................................... 318
Upgrading Multiple Servers in a SAN and Non-SAN Environment to this Release ........................................... 324
Upgrading Multiple Servers Using a Central Database ..................................................................................... 329
Upgrading Multiple Servers in a Cluster-aware Environment........................................................................... 336
General Best Practices.............................................................................................................................................. 343
Where to Install the Manager Console ............................................................................................................. 344
How to Install and Manage Licenses ................................................................................................................. 344
How to Install Arcserve Backup Server-Based Options ..................................................................................... 348
Appendix C: Acknowledgements
349
MD5 Message Digest Algorithm ............................................................................................................................... 349
VMware VDDK 5.1 .................................................................................................................................................... 350
JRE v.1.7 ................................................................................................................................................................... 350
Amazon Web Services SDK for Java 1.3.................................................................................................................... 351
Windows Azure SDK for Java 2.0 .............................................................................................................................. 352
Contents 9
Glossary
359
Index
361
10 Implementation Guide
Chapter 1: Introducing Arcserve Backup
This section contains the following topics:
Introduction (see page 11)
Purpose of This Guide (see page 12)
Introduction
Arcserve Backup is a high-performance data protection solution that addresses the
needs of businesses with heterogeneous environments. It provides flexible backup and
restore performance, easy administration, broad device compatibility, and reliability. It
helps you to maximize your data storage abilities by letting you customize your data
protection strategies based on your particular storage requirements. In addition, the
flexible user interface allows advanced configurations and provides a cost-effective way
for users at all levels of technical expertise to deploy and maintain an extensive range of
agents and options.
This release of Arcserve Backup for Windows is the next generation in the Arcserve
Backup family of products. It builds upon the features of previous releases while
providing new functionality to help you maximize your backup and restore performance.
Arcserve Backup delivers comprehensive data protection for distributed environments
and provides virus-free backup and restore operations. An extensive set of options and
agents extends data protection throughout the enterprise and delivers enhanced
functionality, including online hot backup and restore of application and data files,
advanced device and media management, and disaster recovery.
Chapter 1: Introducing Arcserve Backup 11
Purpose of This Guide
Purpose of This Guide
This Implementation Guide describes how to do the following:
12 Implementation Guide
■
Plan your storage environment
■
Plan your Arcserve Backup installation
■
Perform prerequisite installation tasks
■
Install Arcserve Backup
■
Upgrade Arcserve Backup from a previous release
■
Uninstall Arcserve Backup
■
Set up alternate installation methods
■
Perform post-installation tasks
■
Integrate with other Arcserve products
■
Use best practices to install Arcserve Backup and upgrade Arcserve Backup from a
previous release
Chapter 2: Planning Storage Environments
This section contains the following topics:
Preliminary Tasks (see page 13)
Enterprise Storage Requirements (see page 14)
Data Transfer Requirements (see page 15)
Storage Capacity Requirements (see page 24)
Catastrophic Events (see page 28)
Sample Calculations (see page 30)
Preliminary Tasks
Protecting your data and managing your backup storage is fundamentally a policy issue
rather than a technical problem. Technology can implement policy, but it cannot tell you
what your policy should be.
Before you can use Arcserve Backup software effectively, you need to analyze your
organization’s data storage requirements. You need to do the following:
■
Understand how your organization’s data resources are used.
■
Understand how security and availability at any given time can affect your
corporation’s bottom line.
■
Develop a comprehensive, high-level storage plan before you purchase additional
hardware or configure Arcserve Backup.
After you have a clear idea of your storage needs, you can develop an implementation
plan that allows for:
■
Fast recovery of user-deleted files and directories, and database-related data.
■
Centralized, single-point backup administration for networked systems.
■
Backup operations that do not interfere significantly with normal business
operations.
■
Adequate quantities of media and adequate numbers of devices for your needs.
■
Full recovery from catastrophic data loss.
Chapter 2: Planning Storage Environments 13
Enterprise Storage Requirements
Enterprise Storage Requirements
To determine your need for vault space, storage hardware, and storage media, you have
to translate your high-level plan into a set of concrete requirements. You need to
decide:
■
How much you have to spend on media, hardware, and network improvements?
■
How much data you really need to protect?
■
When can you run backups without interfering with other work?
■
How much traffic your network can handle during backup periods?
■
How long you can wait for an average file or file system to be restored following a
data loss?
The following sections discuss these issues in more detail.
Budget Considerations
Sometimes it pays to stress the obvious early in the planning of a major project: each of
the parameters discussed in this section comes with a price tag attached. If you need
speed, you need a faster, higher-bandwidth network and more and faster backup
devices. Both require premium prices.
To meet your speed or data security requirements, you may need to buy more media.
Media elements are surprisingly expensive, particularly for newer and faster backup
devices.
You need to decide how much your organization can afford:
■
To spend on a backup and recovery solution
■
To lose in lost data and staff time
Then, do the following:
14 Implementation Guide
■
Decide what you are prepared to do in order to keep both kinds of costs in bounds.
■
Decide whether performance or economy is your primary concern.
■
Evaluate the trade-offs discussed in the next section in light of this initial decision.
Data Transfer Requirements
Network and Computer Infrastructure Requirements
If you have not already done so, you should familiarize yourself with the hardware,
network, and site configuration that your backup and recovery plan supports. You
should know:
■
The numbers and types of computers and workstations you need to back up.
■
The identities of computers that have media libraries or devices attached (these are
the Arcserve Backup servers).
■
The type of SCSI or fiber cabling connecting each library to its server and the
transfer rate of the cabling.
■
The type of library on each server.
■
The type of devices in each library and their transfer rate.
■
The degree of data compression that you plan to use, if any.
■
The types and capacities of your network, subnets, routers, and so on.
Data Transfer Requirements
The overall data transfer rate for your backup and recovery system sets the amount of
time required for storage operations. You have to balance your backup window, backup
data, and recovery speed requirements against the capabilities of your existing
infrastructure and the budgetary constraints of your organization.
After you have quantified the amount of data that you have and the times when you can
back it up, you can roughly estimate the minimum data transfer rate that you must
achieve to fully back up the data in the allotted time. Use this requirement as a starting
point for the decisions you make later in this section.
To calculate a rough, minimum transfer rate, divide the amount of data by the amount
of time available to back up the data:
databackedup ÷ backup_window = required_rate
Example: Data Transfer Calculation
If you have 1 Terabyte to back up and 5 hours available each night and you intend to
back up everything in one session, you need to achieve a rate of 200 GB per hour.
Chapter 2: Planning Storage Environments 15
Data Transfer Requirements
Backup Schedule Requirements
The more data you have, the more time, hardware, media, and network bandwidth you
require.
You need to decide:
■
Whether you need to back up user data only.
■
Whether you must also include system configurations and installed applications.
■
Estimate the total size for the data that you must back up, allowing a reasonable
margin for growth based on past experience in your organization.
Data Backup Window Considerations
As well as the amount of data that you have to back up, your infrastructure and
management requirements will depend on the time that is available for backup
operations in any given period. Ask yourself the following questions:
■
Can you run backups during non-working hours, at night or on weekends?
■
Do you have to run backups concurrently with normal business operations because
your network is in use round the clock?
Identify the blocks of time that are available during the day and the week. If your
organization shuts down for any long periods during the month or year, you might
consider these times as well.
Hardware Data Transfer Rates
Your backup hardware is unlikely to be a limiting factor in reaching your target data
transfer rate. Most devices are very fast. However, you should evaluate hardware speed
at the planning stage. At a minimum, you must have enough hardware, or fast enough
hardware, to write your data to storage media within the time allowed. Smaller
numbers of fast devices or larger numbers of slower devices can often achieve the same
total throughput. Use the information that follows to estimate the aggregate data
transfer rate for your hardware.
16 Implementation Guide
Data Transfer Requirements
SCSI or Fibre Interface Considerations
No device is faster than its connection to its data source. Current backup devices
connect using standard SCSI or fibre interfaces. The following table lists the common
varieties.
Version
Bus Width
Approximate Maximum Data-transfer Rate
Wide Ultra SCSI
16 bits
40 MB/seconds=144 GB/hour
Ultra2 SCSI
8 bits
40 MB/seconds=144 GB/hour
Wide Ultra2 SCSI
16 bits
80 MB/seconds=288 GB/hour
Ultra 160 SCSI
16 bits
160 MB/seconds=576 GB/hour
Ultra 320 SCSI
16 bits
320 MB/seconds=1152 GB/hour
Fibre Channel
1 Gb
100 MB/seconds=360 GB/hour
Fibre Channel
2 Gb
200 MB/seconds=720 GB/hour
You can see that many of the SCSI interfaces and fibre interfaces will be able to handle
your requirement of 200 GB per hour. For example, if you are using a Wide Ultra2 SCSI
you can achieve 200 GB in less than an hour. Even if you are using a slower SCSI
controller you can use multiple SCSI controllers to achieve the aggregate data transfer
rate of 200 GB per hour.
Obviously, the SCSI bus or fibre interface should seldom limit your ability to achieve
your required data transfer rate. Any of these SCSI varieties could easily meet the 40 GB
per hour requirement in our example. Indeed, most could handle the whole 200 GB job
in under two hours. A Wide Ultra 160 SCSI could do it in about 30 minutes.
Tape Drive Considerations
There are many kinds of devices. A few of the most common are listed in the following
table.
Device type
Approximate Transfer rate 2:1
(compressed data)
Maximum Capacity (compressed
data)
DDS-4
6.0 MB/seconds=21.6 GB/hour
40 GB
AIT-2
12.0 MB/seconds=43.2
GB/hour
100 GB
Chapter 2: Planning Storage Environments 17
Data Transfer Requirements
Device type
Approximate Transfer rate 2:1
(compressed data)
Maximum Capacity (compressed
data)
AIT-3
31.2 MB/seconds=112.3
GB/hour
260 GB
DLT 7000
10.0 MB/seconds=36.0
GB/hour
70 GB
DLT 8000
12.0 MB/seconds=43.2
GB/hour
80 GB
Super DLT
24.0 MB/seconds=86.4
GB/hour
220 GB
Mammoth-2
24.0 MB/seconds=86.4
GB/hour
160 GB
Ultrium (LTO)
30.0 MB/seconds=108.0
GB/hour
200 GB
IBM 9890
20.0 MB/seconds=72.0
GB/hour
40 GB
IBM 3590E
15.0 MB/seconds=54.0
GB/hour
60 GB
Even though a single device may not be able to give the data transfer rate of 200 GB per
hour set by our example, using multiple media devices should be able to achieve this
aggregate transfer rate. For example, if you are using Ultrium tape drives, you need 2
tape drives to achieve 200 GB per hour, or 5 DLT 8000 drives to achieve the same
throughput.
Network Bandwidth Considerations
Now you need to consider your network. More than any other factor, your available
network bandwidth determines the amount of data that you can realistically transfer
during a backup period. The following table compares the performance of different
types of networks. As you can see, network performance can significantly impede large
backup operations.
18 Implementation Guide
Network Type
Theoretical
Transfer Rate
Realistic
Throughput
Realistic Transfer Rate*
10Base-T
Ethernet
10 mbps =1.25
MB/seconds
40-50%
500 KB/seconds=1.8 GB/hour
Data Transfer Requirements
Network Type
Theoretical
Transfer Rate
Realistic
Throughput
Realistic Transfer Rate*
100Base-T
Ethernet
100 mbps=12.5
MB/seconds
80%
10 MB/seconds=36 GB/hour
1 Gigabit Ethernet 1000 mbps=125
MB/seconds
70%
87.5 MB/seconds=315
GB/hour
Note: If you are backing up concurrently with other operations, remember that your
backup operations will not achieve the maximum, realistic transfer rate listed.
Data Transfer Requirements and Resources Calculations
If the preliminary calculations outlined in the preceding sections show that your
required data transfer rate is feasible given your existing infrastructure, you may be able
to stop here. However, preliminary calculations usually uncover conflicts between
stated requirements and available time and resources.
If minbandwidth is the amount of data that can be sent in a given time through the
narrowest, slowest bottleneck in the path from the backup source to the backup media
and if backupwindow is the time available, then the backup process is governed by the
following equation:
datatransferred = backupwindow × minbandwidth
In our example, we have a 5-hour window, fast storage devices, and 100Base-T
Ethernet. So the Ethernet LAN is our weakest link, and the following equation is true:
datatransferred = 5 hrs × 36 GB/hour = 180 GB
Therefore, to back up 1 Terabyte of data, you have to do at least one of the following
tasks:
■
Increase the amount of time available to back up data.
■
Increase the bandwidth available at the narrowest part of the data path.
■
Reduce the size of datatransferred by backing up our 1 Terabyte in a series of
smaller, independent operations.
The following sections suggest several possible alternatives that will achieve one or
more of the above tasks.
Chapter 2: Planning Storage Environments 19
Data Transfer Requirements
Data Path Considerations
If you cannot decrease the amount of data that you need to move in the time available,
then a possible solution is to increase the available bandwidth. You can do this either on
the network that links data hosts to the Arcserve Backup server or in the hardware that
connects the server and the backup media.
Network Enhancements
The network is usually the most significant source of delays in the enterprise-backup
environment. If a faster technology is available or feasible, an upgrade may be a good
investment.
Example: Network Enhancements Calculation
For example, if we have a 100Base-T Ethernet LAN and the same data transfer
requirement as in the example we have been using so far (200 GB per hour), we cannot
get backups done in the time allowed (5 hours). It would take approximately six times as
long as we have to back everything up. A Gigabit Ethernet network would back up
everything with time to spare and would benefit other business operations as well.
Storage Area Networks
A Storage Area Network (SAN) can improve backup performance significantly by moving
data over the high-speed fibre connections rather than the slower network connections.
In addition to the performance benefits derived from the high bandwidth fibre
connectivity and low host CPU utilization, a SAN also improves the overall network
performance by off loading the backup data transfer from the enterprise network to a
dedicated storage network.
Though a SAN is expensive to implement and maintain, benefits go beyond just backup.
A careful analysis of your requirements is necessary before a decision is made to
implement a SAN. For information on how Arcserve Backup can help you take advantage
of a SAN, see the Administration Guide.
SCSI Bus and Device Enhancements
In cases where poor device throughput is the limiting factor or when you have excess
capacity on a fast network, you may need higher performance devices or more of your
existing devices. If you use an older, slower drive technology, it may pay to upgrade to
higher speed devices and faster SCSI buses. But in many cases, it may be better to add
devices and, where necessary, libraries. You can then run storage operations in parallel
using several devices at once.
20 Implementation Guide
Data Transfer Requirements
Alternate Data Path Considerations
If you cannot upgrade the network or expand the time available for backups, you can
almost always reduce the size of the data set that has to be handled during any
particular instance of your backup. You achieve this by doing one of the following tasks:
■
Segment your network.
■
Segment your data so that it is backed up during a series of successive backups.
■
Restrict the scope of your backups such that they only store data that has changed
since the data set was last stored.
Segment Your Network
In many cases, you can make better use of your existing network bandwidth by placing
Arcserve Backup servers on different subnets.
■
In the absence of subnets, all backup data has to cross a single network to reach the
Arcserve Backup servers. In effect, every piece of data travels sequentially to every
node on the network.
■
When you subnet your network, in effect you create two or more networks of equal
speed, each of which handles a fraction of the backup data. Data travels in parallel.
In our example, if we backed up 500 GB on two subnets instead of 1 Terabyte on the
entire network, we could back up twice as fast. Each subnet could transfer its 500 GB at
36 GB per hour for a total elapsed time of 14 hours (versus 28 hours). In our 5-hour
backup window, we could transfer 360 GB, which, though not enough, is still far better
than the 180 GB we could attain over a network that is not subnetted.
Segment Data
Nothing forces you to treat all of your organization’s data as a single unit. It often makes
better sense to segment the data into logically related chunks before trying to back it
up. This reduces the time required for any single storage operation, makes better use of
short backup periods and works better on slow networks. You still back up all of your
data. You just do it in a series of shorter operations spread over several days.
We might, for instance, back up 20% of the 1 Terabyte of data in our example each
night, Monday through Saturday. In the course of a week, this approach would back up
our entire 1 Terabyte across the 100Base-T network, without exceeding the daily 5-hour
backup period. As an added benefit, the compact backup elements make locating and
restoring our data faster and easier by reducing the scope of searches.
The downside of this approach is that the entire data will not be backed up daily. Most
organizations cannot afford to not have daily backups of complete data; therefore, this
approach may not be suitable.
Chapter 2: Planning Storage Environments 21
Data Transfer Requirements
You might segment your data for backup purposes in any of the following ways:
■
Business function (such as accounting, engineering, personnel management, sales,
and shipping)
■
Geographical location (such California development lab, St. Louis distribution
center, New York business office, Miami business office, Tokyo business office, and
Paris distribution center)
■
Network location (such as NA005, NA002, NA003, JP001, and EU001)
Your segmentation scheme should, however, group the data into reasonably contiguous
backup sources, so that the speed you gain is not lost in lengthy searches and additional
network traffic.
Backup Scope
After you have segmented your data, you can further reduce the required data transfer
rate by reducing the scope of some backups. Typically, a relatively small percentage of
your data changes from day to day. While these changes need to be saved, a full backup
is usually unnecessary.
Example: Backup Scope
If you try to back up everything daily and only 10% of the data changes in the course of a
day, you are spending 90% of your limited backup time storing data that is already
backed up. When you include media consumption and wear and tear on your backup
devices, this can be an expensive proposition.
You should consider backing up everything weekly, after 50% or more of your data has
changed. You could then use the longer, weekend backup period for your longest
storage operation. On a daily basis, you could back up the changes only. This would let
you stay within the short, nightly backup window and would economize on media.
Arcserve Backup provides options for you to address this issue with the following types
of backups.
22 Implementation Guide
■
Full backups--stores everything, regardless of when the data last changed.
■
Differential backups--stores files that have changed since the last full backup.
■
Incremental backups--stores files that have changed since the last full or
incremental backup.
■
Synthetic full backups--for r16 or higher Windows Client Agents, synthesizes a
previous full backup session and all incremental sessions to a full session without
the need for previous incremental sessions.
Data Transfer Requirements
Creating the right mix of full and partial backup operations is something of a balancing
act. Ideally, you want each version of each piece of data backed up once. You want to
minimize unnecessary duplication that consumes media and time. Therefore, you
should keep the following considerations in mind:
■
Full backups store all of your data at once. They produce a complete, coherent
image of the data as it was at the time of the backup. They also store the backed up
data together in a single, easily managed storage object. As a result, backup
strategies that rely exclusively on full backups are usually inefficient because the
relative percentage of new data in the overall data set is generally small. Full
backups save too many files that are already adequately backed up by a previous
storage operation.
In exceptional situations, however, where the bulk of an organization’s data
changes substantially over short periods, a plan that relies on full backups
exclusively may be the best choice. Because, in this case, most of the data is fresh at
any given time, the full backup may actually be less prone to needless duplication
than a mix of full and partial storage operations.
■
Incremental and differential backups let you avoid network congestion and
excessive media consumption. They better fit your existing hardware and
bandwidth constraints and mesh better with your users’ working hours.
Incremental and differential backups are faster than full backups. If you do several
of them between full backups, many files are still backed up more than once,
because the differential backup backs up all files that have changed since the last
full backup. This redundancy means that you can restore quickly, because all the
data you need for a full recovery is stored in, at most, two data sets (the full and the
last incremental).
Incremental and differential backups are only economical when the volume of
changes is small compared to the volume of the data set as a whole. When this is
the case, you can store changes on a small amount of media that is rewritten
frequently.
■
For r16 or higher Windows Client Agents only, synthetic full backups also let you
avoid network congestion and excessive media consumption. Synthetic backups are
faster than full backups. After you execute the first real full backup (parent), you
schedule incremental and synthetic full backups as needed. The synthetic full
backup takes the first full backup and all the following incremental sessions and
synthesizes them into one synthetic full session. If you need to restore files, only
the synthetic full backup is needed since the last full session and all incremental
sessions are combined. This redundancy means that you can restore quickly,
because all the data you need for a full recovery is stored in one data set (the last
synthetic full backup).
Chapter 2: Planning Storage Environments 23
Storage Capacity Requirements
Parallel Storage Operations (Multiple Streaming)
If device transfer rates limit your operations and if the necessary network bandwidth is
available, you may want to set up your operations to use all of the available devices at
once. By distributing the data across parallel streams, this approach greatly reduces the
time required for backup operations. It does, however, consume more network
bandwidth. Recovery after a catastrophic loss may be faster, since all available devices
collaborate to restore all or most of the backup data at once. Arcserve Backup has the
capability to automatically create multiple streams based on the availability of tape
devices.
Storage Capacity Requirements
So far, we have discussed factors that affect the speed with which backup and restore
operations can be performed. But you also need to consider the volume of online data
storage that you require.
Online Recovery Data Storage Requirements
You need to figure out how much recovery data you need to store online, in your
robotic libraries. Data that is used primarily for archival purposes or for recovery after a
catastrophe can be stored offline in a repository or vault. It is unlikely to be needed
quickly. But recent backup data generally has to be available in a robotic library so that
users can easily locate and swiftly recover the most recent, intact copies of the files they
are most likely to lose.
To calculate the amount of recovery data you must store online
1.
Estimate the size of an average, full backup.
2.
Add the estimated size of an average incremental backup.
3.
Multiply by the number of backup sets that your organization wants to have
immediately available (“1” for the most recent, “2” for the two most recent, and so
on). This is the amount of recovery data you need to keep online:
recoverydata = (avgsizefull + avgsizeincrements) × numberbackupskept
24 Implementation Guide
Storage Capacity Requirements
Backup Data Storage Requirements
You need to reserve online storage space for scheduled backup operations.
To calculate the amount of space required
1.
Estimate the size of an average, full backup.
2.
Add the average, percent growth of the data set during a typical, full backup cycle.
3.
Add the estimated size of an average incremental backup.
4.
Add the average percent growth of the data set during a typical, incremental
backup cycle.
Global Dashboard Data Storage Requirements
In a Global Dashboard environment, the collected dashboard data (Arcserve Backup
data and SRM-related data) from each registered Branch Primary Server is synchronized
to the configured Central Primary Server, where it is stored in the central Arcserve
Backup database (ASDB). As a result, when selecting the Central Primary Server, the
main consideration should be database size. Make sure the selected Central Primary
Server is capable of storing dashboard data received from all registered Branch Primary
Servers.
Note: For a Branch Primary Server, no additional hardware or software is required
beyond the minimum requirements for any Arcserve Backup primary server or
stand-alone server.
To calculate the approximate amount of space required for the central ASDB in your
Global Dashboard environment, consider the following:
■
As each branch site uploads data to the central ASDB on a daily basis, it is estimated
that the central ASDB will grow by approximately 4 MB for every 100 nodes
(assuming 4 volumes in each node) every day (or 1MB for every 100 sessions every
day).
■
The number of sessions is calculated by multiplying the number of nodes by the
average number of volumes in a node. The number of days of database retention
time is determined by the branch Arcserve Backup setup.
Chapter 2: Planning Storage Environments 25
Storage Capacity Requirements
■
You can calculate the approximate required disk space at the central site by
multiplying the estimated daily ASDB growth (1MB for every 100 sessions) by the
number of days of database retention time.
For example:
If you have 10 branch sites with each site having 10 nodes and each node contains 4
volumes, then the central ASDB will grow by 4MB every day. If the database record
is retained for 180 days, then the central ASDB will need to be 720MB.
–
10 branch sites x 10 nodes x 4 volumes = 400 sessions
–
400 sessions = 4MB database space growth per day (1MB per 100 sessions)
–
4MB daily growth x 180 database retention days = 720MB total database space
required for the central ASDB
Note: Any database pruning that is performed at a branch ASDB will be reflected in
the central ASDB the next time data synchronization is performed.
Storage Capacities and Resources
Your ability to meet your storage-capacity requirements depends on the following
criteria:
■
The types of libraries you have
■
The number of each type you have
■
The types of media each library uses
After you have identified types and numbers of libraries that will be available, you can
calculate the capacity of each library using the following formula:
totalcapacity = numberslotsavailable × mediaelementcapacity
In this formula, the numberslotsavailable is the number of slots available in the robotic
library and mediaelementcapacity is the capacity of the media elements used by the
installed drives.
Media Capacities
The raw capacity of the media varies with the type of drives, the type of media, and the
degree of data compression that you are using. You should deduct the following from
the raw capacity to arrive at the real data capacity:
Deduct ~10% for overhead.
This allows for the Arcserve Backup media header and various engine-specific overhead
information. Note that the overhead may be more if you are backing up a large number
of very small files.
26 Implementation Guide
Storage Capacity Requirements
Example: Media Capacities
For example, if you try to back up 1 Terabyte on ten media elements that hold 100 GB
each (after deducting overhead), media usage will require 100% efficient every time you
back up. Because this is unlikely, you need to use eleven media elements. On the other
hand, you can back up 1 Terabyte to six cartridges that hold 200 GB each (after
deducting overhead), because you have a healthy 200-GB (20%) cushion.
The allowances specified above are important. If you do not set aside space for
overhead and variations in media usage, you may run out of media during a backup
operation and may, consequently, not have a timely and complete backup.
Factors Affecting Storage Capacity Calculations
Media elements have lifetimes that are usually specified in usage time or numbers of
uses or passes across the media. Make sure you take media aging into account when
calculating the number of tapes required. Consult the manufacturer’s
recommendations.
Restrictive media-selection criteria and extensive off-site storage can increase your need
for media well beyond the minimums calculated previously.
Finally, the overall size of the data you need to back up usually increases over time. The
amount of data increases faster in some organizations than it does in others, but the
total amount almost always increases. The preceding calculations assume a more-or-less
constant amount of data. So, when you estimate how much you need to back up (1
terabyte in the examples), always allow for growth. Then check periodically to be sure
that you always have enough extra storage to accommodate emerging needs.
Testing Plans and Assumptions
After you have made the required estimates, performed all the necessary calculations,
and formulated a plan that should work for your organization, you should test it. Set up
a pilot test configuration using a scaled down environment and run tests.
Using the Arcserve Backup logs, you can see how good your estimates were. Use the
backup logs to:
■
Determine if you estimated the correct amount of backup data correctly by
checking the size of a full backup generated by your plan.
■
Check your estimate of the average percent change in your data by checking the
size of the incremental backups.
■
Make sure that all the data that should be backed up is backed up.
■
Verify if your data and network segmentation tactics have worked as intended.
Chapter 2: Planning Storage Environments 27
Catastrophic Events
Catastrophic Events
So far, we have focused on the major threat to your data—routine losses due to
equipment failure or operator error—and on the processes common to all backup and
recovery efforts. But there are some additional considerations when you are planning
your organization’s recovery from a major catastrophe.
A catastrophe is a natural or man-made disaster, such as a fire or flood that results in
the loss of multiple hosts, a data center, or an entire network, including locally stored
backup media and hardware. To handle an extreme emergency, you must provide
secure, off-site storage for some of your backup media, and you must keep the off-site
data current.
Risk Assessment
Before going further, decide what sorts of disaster you can realistically prepare for,
given the importance of your data, the expense of protecting it, the magnitude of the
risk, and the corporate policies that apply to your sites.
Consider the following questions.
■
What is the likelihood that your organization will face a large-scale disaster that
affects the whole region or metropolitan area? Such catastrophes might include
earthquakes, large floods, or acts of war.
■
What is the likelihood of smaller disasters, such as building fires, localized flooding,
or vandalism?
■
How much data would you lose in a large disaster? In a small disaster?
■
How severely would the loss affect your organization in each case?
■
How much is your organization prepared to spend to defend against each of the
risks you identify?
Off-Site Repository Considerations
In storage management, the selection of an off-site repository or vault is the result of a
series of trade-offs.
28 Implementation Guide
Catastrophic Events
Vault Security Considerations
The vault should be isolated enough from your main facility to protect the off-site data
from the kind of catastrophes you are prepared to guard against.
Example: Vault Security Considerations
■
If earthquakes are the biggest threat you need to deal with, the vault should be in
an earthquake-resistant building at some distance from your main site or even in
another city or a different seismic zone.
■
If fire or local flooding is the danger, a storage room in an upper floor of the
building across the street might be enough.
Vault Accessibility Considerations
Measures that isolate your data repository from your primary site also make it harder
(and more expensive) to keep the data in the remote repository current. To be of use,
off-site data has to be reasonably up-to-date, which means it has to be reasonably
accessible. A vault in a distant city might protect the data against even the most
extreme disasters, but it might be impractical to ship media there on a daily basis.
Vault Expense Considerations
In general, the more secure a vault is, the more expensive it is to use. You pay more for
more secure storage facilities. It often takes longer to get media to and from these
facilities. The more media you store off-site, the more you have to buy for your main
site.
Disaster Recovery Archive Considerations
Because catastrophes will, by definition, strike your infrastructure as well as your
backup media, you should assume that you will have to rebuild systems completely
before you can start the actual data recovery. For this reason, you should always
maintain the following off site:
■
Media elements that contain bootable operating systems for the Arcserve Backup
servers.
■
A current, complete backup of the file systems, databases, and mail servers
supported by Arcserve Backup.
You may want to include Arcserve Backup distribution media and a text file that lists
your hardware configuration parameters.
Chapter 2: Planning Storage Environments 29
Sample Calculations
Disaster Recovery Testing
To be sure that your data is available after a disaster, you have to periodically test the
data that you are archiving. Routine file-backup routines get tested every time a user
cannot restore a deleted file. You soon hear about problems and, in general, the results
are not too costly. But disasters are, by definition, rare and expensive. When your data
center has just burned down, it is too late to find out that your backup routine does not
work. So be sure to test these infrequently used processes on a regular basis.
Whenever you install new software or hardware, or change existing procedures,
complete the following tests:
■
Backup to media as you would for off-site storage and disaster recovery.
■
Verify that the backup operation stored all the specified data successfully.
■
Simulate a post-catastrophe recovery operation using the backup media from the
test.
You should also run brief, simulated, backup and restore operations whenever the
opportunity arises. Routine testing lets you exercise and assess your storage processes
on an ongoing basis.
Sample Calculations
The examples below illustrate some representative situations that a backup and
recovery plan has to deal with.
Note: It is assumed that the backup server has enough CPU power and memory, and the
hard disk speed on the client or server is adequate.
30 Implementation Guide
Sample Calculations
Transfer Rate for Clients and Servers on a 100Base-T Ethernet LAN With No Subnets
In this configuration, data cannot move across the network faster than 36 GB per hour,
regardless of the number of servers and libraries available. To back up 1 Terabyte of
data, the backup operation must run for 28 hrs.
Chapter 2: Planning Storage Environments 31
Sample Calculations
Transfer Rate for Clients and Servers on Two 100Base-T Ethernet Subnets
In this configuration, you can move twice as much data at the 36 GB per hour 100Base-T
data rate. To back up 1 Terabyte of data, each subnet has to handle only 500 GB, so the
operation takes 14 hours. Some performance is lost because the network cannot keep
the media drives in each library streaming along at their combined 36 GB per hour
optimum speed.
32 Implementation Guide
Sample Calculations
Transfer Rate for Clients and Servers on a Gigabit Ethernet Network
In this configuration, you move data at 315 GB per hour data ratio. To back up 1
Terabyte of data, the backup operation must run for 3 hours.
Transfer Rate for a Server With No Clients
In this case, the 216 GB per hour drives are the limiting factor, assuming that disk
system or server is not the bottleneck. The system would take 5 hours to back up 1
Terabyte.
Chapter 2: Planning Storage Environments 33
Sample Calculations
Transfer Rate For Server With SAN Option
In this configuration, local backups of each server on the SAN can achieve a data
transfer rate of 432 GB per hour.
34 Implementation Guide
Sample Calculations
Storage Capacity for Two Sets of Recovery Data, One Full and One Incremental Backup
Assume the following:
■
You have to do a full backup of 1 Terabyte of user data per week.
■
You have to do daily incremental backups.
■
About 10% of the data changes daily.
■
The data from the last two backup cycles are available, online, for fast recovery.
■
You are using LTO tape drives with 2:1 compression in a library with 20 slots.
■
All media are used as efficiently as possible.
First, calculate the amount of capacity you need to store the output of the current
backup operations. LTO media elements have a raw capacity of 200 GB with 2:1
compression. After you deduct 10% for overhead, the real capacity is close to 180 GB.
The 1 Terabyte full backup thus requires:
1 Terabyte ÷ 180 GB / media element = 6 media elements
Using the above equation, you can also calculate the safety margin as follows:
(6 X 180 - 1000) / 1000 = 8%
Because six tapes (1 Terabyte) provide an 8% safety margin, you do not need to add
extra tapes. In this example, you need only 6 LTO tapes to store a full backup. Based on
the rate of change you estimated, the incremental backups amount to:
1 Terabyte × 10% changed / incremental × 5 incrementals = 500 GB changed
Therefore, at a minimum, you need the following:
500 GB ÷ 180 GB / media element = 3 media elements
Because three tapes (500 GB) provide a 9% safety margin, you do not need to add extra
tapes. You need only three tapes to store a single set of incremental backup data.
Chapter 2: Planning Storage Environments 35
Sample Calculations
Next, calculate the amount of storage space you need for your online recovery data. You
need to retain the last two backup sets in the library, so you need 9 tapes for the oldest
set of recovery data and 9 tapes for the newest set. To store your recovery data you
need 18 tapes.
Therefore, your total storage requirement is as follows:
9 tapes for current backup + 18 tapes for recovery = 27 tapes
Next, you calculate the capacity of the library by deducting cleaning slots:
20 slots/library - 1 cleaning slot = 19 available slots
Therefore, you have a deficit of 27 - 19 = 8 slots and must do one of the following:
36 Implementation Guide
■
Add a library.
■
Compress the stored data.
■
Store only one set of recovery data online.
Chapter 3: Planning Arcserve Backup
Installations
This section contains the following topics:
Supported Platforms (see page 37)
Supported Devices (see page 37)
Amount of Disk Space Required to Install Arcserve Backup (see page 39)
Installation Methods (see page 40)
Types of Arcserve Backup Server Installations (see page 41)
caroot User Account (see page 45)
Database Requirements (see page 46)
Global Dashboard Considerations (see page 53)
Upgrade Considerations (see page 54)
Product License Requirements (see page 57)
Arcserve Backup File System Agents Release Levels (see page 58)
How the Installation Process Affects Operating Systems (see page 59)
Supported Platforms
The Arcserve Backup for Windows Server component lets you protect agents running on
the following platforms:
■
Windows
■
UNIX
■
Linux
■
Mac OS X
■
Mainframe Linux
For the most current list of supported operating systems, see the readme file or access
the Arcserve website at www.arcserve.com.
Supported Devices
To ensure that your hardware devices are compatible and that Arcserve Backup can
communicate with your system, you obtain the latest Certified Device List from the
Arcserve website, www.arcserve.com.
Chapter 3: Planning Arcserve Backup Installations 37
Supported Devices
Tape Library Installations
The Arcserve Backup base product includes support for single-drive tape libraries. If you
are using a tape library with more than one drive, a separately installed Tape Library
Option is required, and you must license it on each Arcserve Backup primary server or
Arcserve Backup stand-alone server with an attached multiple drive library.
Arcserve Backup automatically configures single-drive libraries for you the first time the
Tape Engine starts.
To perform Tape RAID operations in your environment, you must license the Tape
Library Option. After you license the option, you can set up your Tape RAID devices by
running Device Configuration on a primary server or member with locally attached Tape
RAID devices. For more information, see the Tape Library Option Guide.
Storage Area Network (SAN) Installations
The Arcserve Backup base product includes support for Storage Area Network (SAN)
operations.
If your SAN contains a primary server and one or more member servers that share a
library, a separately installed Storage Area Network (SAN) Option is required. You must
install the option and issue the license for the option on the primary server.
38 Implementation Guide
Amount of Disk Space Required to Install Arcserve Backup
Amount of Disk Space Required to Install Arcserve Backup
You can install Arcserve Backup for Windows on Windows x64 and x86 operating
systems. The amount of free disk space required varies based on the version of
Windows that is installed on the backup server and the type of Arcserve Backup server
that you install.
The information that follows describes the amount of free disk space required to install
the Arcserve Backup for Windows base product, Arcserve Backup Client Agent for
Windows, and Arcserve Backup Diagnostic Utility.
■
■
Windows x64 Systems
–
Primary Server and Stand-alone Server--1 GB to 2.13 GB of free disk space.
–
Member Server--.71 GB (727 MB) to 1.97 GB of free disk space.
Windows x86 Systems
–
Primary Server and Stand-alone Server--.77 GB (788 MB) to 1.34 GB of free disk
space.
–
Member Server--.67 GB (690 MB) to .91 GB (932 MB) of free disk space.
Note: Add 1.4 GB to the above amounts if you wish to install Agent Deployment setup
files on the backup server.
Chapter 3: Planning Arcserve Backup Installations 39
Installation Methods
Installation Methods
You can install Arcserve Backup using the following methods:
■
Installation Wizard--The installation wizard is an interactive application that lets
you install Arcserve Backup on local and remote systems.
The installation wizard lets you specify the following installation options:
Installation or Upgrade Type
Lets you install Arcserve Backup on local systems, remote systems, cluster
environments, and create a response file that you can use to perform an
unattended installation.
When you perform remote installations, the installation wizard lets you install
Arcserve Backup on one or more remote systems simultaneously. With remote
installations, the target remote systems can consist of different Arcserve
Backup server types, different Arcserve Backup agents and options, or both.
Note: If you are upgrading from a previous release to an Arcserve Primary
Server, you must select the Local Installation/Upgrade option. Arcserve Backup
does not support upgrading from a previous release to an Arcserve Primary
Server on a remote system.
Arcserve Server Type
Lets you specify the type of Arcserve server that you want to install. For more
information, see Types of Arcserve Backup Server Installations (see page 41).
Arcserve Backup Products
Lets you specify the Arcserve Backup agents, options, and other components
that you want to install on the target system.
Arcserve Database
Lets you specify and configure the application that you will use for the Arcserve
Backup database. You can install Microsoft SQL Server 2008 Express Edition or
Microsoft SQL Server.
Microsoft SQL Server 2008 Express is a free database application that is
packaged with Arcserve Backup. Microsoft SQL Server 2008 Express Edition
must be installed on the Arcserve Backup server. For more information, see
Microsoft SQL Server 2008 Express Edition Considerations (see page 46).
Microsoft SQL Server is a highly scalable database application that can be
installed on the Arcserve Backup server or on any other system in your
environment. For more information see, Microsoft SQL Server Database
Considerations (see page 48).
40 Implementation Guide
Types of Arcserve Backup Server Installations
■
Silent Installation--The silent installation process eliminates the need for user
interaction and is facilitated by the use of a response file.
Important! Arcserve Backup does not support upgrading from a previous release to
an Arcserve Primary Server using a response file.
■
Unicenter Software Delivery--Unicenter Software Delivery is a flexible tool for
distributing, installing, verifying, updating, and uninstalling software from a central
location.
For information about silent installation and Unicenter Software Delivery
installation, see Create a Silent Installation Response File (see page 101) and Install
Arcserve Backup Using Unicenter Software Delivery (see page 120).
Types of Arcserve Backup Server Installations
Arcserve Backup supports the following types of installations:
Express
Lets you simplify the installation process by installing the Arcserve Backup products
and components that you need to protect your backup environment. The Express
installation eliminates some setup pages, allowing you to skip the Arcserve
Database setting and install Microsoft SQL Express (default setting from Microsoft)
as the database for Arcserve. An Express installation only applies to a local new
installation. If the local machine already has Arcserve Backup products from a
previous release, the Express option will not be available.
Note: An Express installation only supports non-cluster machines.
During an Express installation, the following products and components are installed
by default, however you can de-select unnecessary components during the
Installation Wizard:
Product/Component
Default Installation Location (x86)
Default Installation Location (x64)
Stand-alone Server
c:\program files\CA\ARCserve Backup
c:\program files (x86)\CA\ARCserve Backup
Manager (Console)
c:\program files\CA\ARCserve Backup
c:\program files (x86)\CA\ARCserve Backup
Tape Library Option
c:\program files\CA\ARCserve Backup
c:\program files (x86)\CA\ARCserve Backup
Enterprise Module
c:\program files\CA\ARCserve Backup
c:\program files (x86)\CA\ARCserve Backup
Global Dashboard
c:\program files\CA\ARCserve
Backup\GlobalDashboard
c:\program files (x86)\CA\ARCserve
Backup\GlobalDashboard
Disaster Recovery
Option
c:\program files\CA\ARCserve Backup
c:\program files (x86)\CA\ARCserve Backup
Client Agent for
Windows
c:\program files\CA\ARCserve Backup
Client Agent for Windows
c:\program files\CA\ARCserve Backup Client
Agent for Windows
Chapter 3: Planning Arcserve Backup Installations 41
Types of Arcserve Backup Server Installations
Product/Component
Default Installation Location (x86)
Default Installation Location (x64)
Agent for Open Files for c:\program files\CA\ARCserve Backup
Windows, including the Agent for Open Files
BAOF Server and BAOF
Console
c:\program files (x86)\CA\ARCserve Backup
Agent for Open Files
Agent Deployment
Setup Files
c:\program files\CA\ARCserve
Backup\Packages\AgentDeploy
c:\program files (x86)\CA\ARCserve
Backup\Packages\AgentDeploy
Application Agents that
setup detects in your
environment (for
example, Agent for
Microsoft Exchange
Server or Agent for
Microsoft SQL Server)
c:\program files\CA\ARCserve Backup
Agent for Microsoft Exchange
c:\program files\CA\ARCserve Backup Agent
for Microsoft Exchange
c:\program files\CA\ARCserve Backup
Agent for Microsoft SQL Server
c:\program files\CA\ARCserve Backup Agent
for Microsoft SQL Server
Diagnostic Utility
c:\program files\CA\ARCserve Backup
Diagnostic
c:\program files (x86)\CA\ARCserve Backup
Diagnostic
Custom
Lets you specify individual components, agents, and options that you want to
install.
Arcserve Manager Console
Consists of a graphical user interface (GUI) that lets you manage operations
that run on any Arcserve stand-alone, primary, and member server in your
environment.
42 Implementation Guide
Types of Arcserve Backup Server Installations
Arcserve Stand-alone Server
Consists of a single-server that lets you run, manage, and monitor jobs that run
locally to the server.
Arcserve Primary Server
Consists of a single, centralized server in a Arcserve Backup domain that lets
you submit, manage, and monitor backup and restore jobs that run on member
servers and the primary server.
With a primary server, you can manage devices and licenses associated with
member servers, create reports, alert notifications, and view Activity Log data
for all servers in a domain.
You can attach storage devices, such as tape libraries, to primary servers. You
can deploy the Arcserve Backup database on the primary server or on a remote
system.
To enable centralized management capabilities, you must install and license
the Central Management Option.
Note: For information about using primary servers to manage daily activities,
see Central Management.
Chapter 3: Planning Arcserve Backup Installations 43
Types of Arcserve Backup Server Installations
Arcserve Member Server
Consists of a server in a Arcserve Backup domain that receives instructions
about jobs and devices from the primary server. Member servers send
information about jobs in progress, job history, and Activity Log data to the
primary server so that the information can be stored in the Arcserve Backup
database.
You can attach storage devices, such as tape libraries, to member servers.
To enable centralized management capabilities, you must designate the server
as a member server and then add it to the domain managed by the primary
server.
Note: For information about using member servers to manage daily activities,
see Central Management.
Other
This option lets you customize the installation of Arcserve Backup Servers,
Agents, and Options.
44 Implementation Guide
caroot User Account
Arcserve Backup Server Options
The following table describes the Arcserve Backup options that you can install on each
type of Arcserve Backup server.
Option
Stand-alone Server
Central Management
Option
Tape Library Option
Member Server
Available
Available
Storage Area Network
(SAN) Option
Enterprise Module
Primary Server
Available
Available
Available
Available
Available
Disaster Recovery Option Available
Available
Available
Global Dashboard
Available
Available
Available
NDMP NAS Option
Available
Available
Note: To install or uninstall Arcserve Backup server-based options after you install
Arcserve Backup, use the Server Admin Manager to complete the task. For more
information, see the Administration Guide.
caroot User Account
Arcserve Backup uses its own authentication mechanism for management purposes. It
creates a default user named 'caroot' when you install Arcserve Backup. You can log in
to the Arcserve Backup Manager Console using caroot.
The default caroot user account has root privileges for all Arcserve Backup functions.
You can set a password for the caroot user profile during the configuration of the
software, or after configuration using the User Profile Manager. You can also create
additional user profiles using the User Profile Manager.
The caroot password can consist of any combination of alphanumeric and special
characters, but may not exceed 15 bytes. A password totaling 15 bytes equates to
approximately 7 to 15 characters.
Note: Arcserve Backup user names control access to only Arcserve Backup functions,
and should not be confused with the operating system-required login name and
password.
Chapter 3: Planning Arcserve Backup Installations 45
Database Requirements
Database Requirements
To manage your storage environment, Arcserve Backup requires one of the following
database applications:
■
Microsoft SQL Server 2008 Express Edition (see page 46)
■
Microsoft SQL Server (see page 48)
If you are upgrading to this release of Arcserve Backup, you can migrate data from a
previous Arcserve database to Microsoft SQL Server Express Edition or Microsoft SQL
Server.
Note: For a complete list of Arcserve products that you can upgrade from, see
Supported Upgrades (see page 55).
Microsoft SQL Server 2008 Express Edition Considerations
Microsoft SQL Server 2008 Express Edition is a free, lightweight version of Microsoft SQL
Server and is packaged with Arcserve Backup. Review the following information if you
are considering using Microsoft SQL Server 2008 Express Edition to support the Arcserve
Backup database:
■
Ensure that the Arcserve system account has administrative privileges on Microsoft
SQL Server 2008 Express Edition databases.
■
Microsoft SQL Server 2008 Express Edition does not support remote operations.
You must install the Arcserve database locally to your Arcserve Backup server.
■
Microsoft does not recommend running Microsoft SQL Server 2008 Express Edition
as a Local System account, a Local Service account, or Network Service account on
Windows Server 2003 and Windows Server 2008 systems that function as domain
controllers. When you install Arcserve Backup on a system that functions as a
domain controller, Setup configures the Arcserve Backup database (ARCSERVE_DB)
to communicate using a Local System account, and all other services to
communicate using a Network Service account. To ensure that the Arcserve Backup
database can communicate on Windows Server 2003 and Windows Server 2008
systems that function as a domain controller, you must change the Microsoft SQL
Server 2008 Express Edition account to a Windows domain user account after you
install Arcserve Backup.
Note: For information about how to change the Microsoft SQL Server 2008 Express
Edition account to a Windows domain user account, see the Microsoft SQL Server
documentation.
■
46 Implementation Guide
To function properly, Microsoft SQL Server 2008 Express Edition requires that .NET
Framework 3.5 SP1 be installed on your system. Microsoft .NET Framework 3.5 SP1
is packaged with Arcserve Backup and is provided for you on the Arcserve Backup
installation media.
Database Requirements
■
If you determine that Microsoft SQL Server 2008 Express Edition does not meet the
needs of your Arcserve Backup environment, you can use the Server Configuration
Wizard to convert the Arcserve Backup database to Microsoft SQL Server and then
migrate your existing data to the new database after the conversion is complete.
You can convert the database at any time after you install or upgrade Arcserve
Backup.
Note: For information about upgrading from Microsoft SQL Server 2008 Express
Edition to Microsoft SQL Server, see the Administration Guide.
■
Arcserve Backup does not support migrating data from a Microsoft SQL Server
database to a Microsoft SQL Server 2008 Express database. Therefore, if you are
currently running Microsoft SQL Server in your environment, you must deploy
Microsoft SQL Server for the Arcserve Backup database.
■
For Global Dashboard, you cannot configure the Arcserve Backup database for the
Central Primary Server with Microsoft SQL Server Express installed. Microsoft SQL
Server 2005, or later, must be installed on the Central Primary Server.
■
You can download and install the latest updates, security patches, and service packs
that apply to the version of Microsoft SQL Server 2008 Express Edition that is
running in your environment. The Compatibility Matrix on the Arcserve support
web site can help you determine the applicable updates for your implementation.
Important! You should always check the Compatibility Matrix on the Arcserve
support website before you apply Microsoft SQL Server 2008 Express Edition service
packs to your Arcserve Backup implementation. After determining the compatible
service packs, you should apply the updates and security patches based on the
recommendations of Microsoft.
■
Consider the following upgrade scenarios:
–
You are using Microsoft SQL Server 2005 Express Edition to host the Arcserve
Backup database. The name of the Arcserve Backup database instance is
ARCSERVE_DB (default). This scenario also includes situations where a previous
release of Arcserve Backup may not be installed on the target system,
however, Microsoft SQL Server 2005 Express Edition is installed on the target
system and you are using an instance named ARCSERVE_DB for other
applications.
–
You are using Microsoft SQL Server 2005 Express Edition to host the Arcserve
Backup database. The name of the Arcserve Backup database instance is not
ARCSERVE_DB.
When you upgrade to this release, Setup searches for the default Arcserve Backup
database instance. If Setup detects an instance named ARCSERVE_DB, Setup
upgrades the instance to Microsoft SQL Server 2008 Express Edition, and Arcserve
Backup continues using the instance, and data, from the previous release. However,
if Setup cannot detect an instance named ARCSERVE_DB, Setup creates a new
instance called ARCSERVE_DB. If Setup creates a new database instance, the
information from the previous Arcserve Backup release is not retained in the new
instance.
Chapter 3: Planning Arcserve Backup Installations 47
Database Requirements
Microsoft SQL Server Database Considerations
Review the following information if you are considering using Microsoft SQL Server for
the Arcserve Backup database:
■
If you are upgrading to this release and currently running Microsoft SQL Server for
the Arcserve Backup database, you must continue using Microsoft SQL Server for
the Arcserve Backup database.
■
Arcserve Backup does not support using Microsoft SQL Server 7.0 for the Arcserve
Backup database.
■
By default, Arcserve Backup creates the Arcserve Backup database (ASDB) using a
simple recovery model. You should retain this model for proper operation.
■
Microsoft SQL Server supports local and remote communication. This capability lets
you configure the Arcserve Backup database to run locally or remotely to your
Arcserve Backup server.
Note: For more information, see Remote Database Considerations.
■
By default, Arcserve Backup stores information about the backed up files and
directories in the Catalog Database. This behavior causes the Catalog Database to
grow in size at a faster rate than the Arcserve Backup database. Given this behavior
and the needs of your organization, you should plan to have a sufficient amount of
free disk space to support the growth of the Catalog Database.
■
For Global Dashboard, the Central Primary Server, Arcserve Backup database
(ASDB) must have Microsoft SQL Server 2005 or later installed (does not support
Microsoft SQL Server 2008 Express Edition or Microsoft SQL Server 2000 as its
database).
Note: For a Branch Primary Server, no additional hardware or software is required
beyond the minimum requirements for any Arcserve Backup primary server.
■
To install Arcserve Backup with Microsoft SQL Server support, an administrative
account such as the sa account, which has the right to create devices, is required for
proper installation.
You should use the sa account when prompted for the Arcserve Backup Database
(SQL) System Account during installation of Arcserve Backup with Microsoft SQL
support.
48 Implementation Guide
■
Set the database security mode to SQL security in the SQL Enterprise Manager. This
applies when using SQL security as the authentication mode and the systems that
you want to back up reside inside or outside the Windows domain.
■
If you specify Microsoft SQL Server 2000, Microsoft SQL Server 2005, Microsoft SQL
Server 2008, or Microsoft SQL Server 2012 as the Arcserve Backup database during
setup, you can use Windows authentication or SQL Server authentication to
communicate with the Microsoft SQL database.
■
If the Microsoft SQL Server account is changed, you must make the corresponding
changes using the Server Configuration Wizard.
Database Requirements
■
The Arcserve Backup Database Engine periodically polls the status of the Microsoft
SQL Server database. If Microsoft SQL Server does not respond in a timely fashion,
the Database Engine assumes that the Microsoft SQL Server is unavailable and shuts
down (red light). To avoid this situation, you can set the registry key to an
appropriately longer value to increase the wait time for Arcserve Backup Database
Engine, as follows:
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve
Backup\Base\Database\MSSQL\SQLLoginTimeout
■
Arcserve Backup does not support local Microsoft SQL Server installations on
Arcserve Backup servers in NEC CLUSTERPRO environments. In NEC CLUSTERPRO
environments, you must install the Arcserve Backup database instance on a remote
system.
■
If the ODBC driver is configurable, the System Data Source "ASNT" under System
DSN, in the ODBC Data Source Administrator should have the Client Configuration
set to utilize TCP/IP communication.
Remote Database Considerations
Using a remote database provides a simple and transparent method of sharing a single
database as if the database resides locally. When you use this configuration, you do not
need a database on the local machine because all information is saved to the remote
database. This configuration is best under the following conditions:
■
There is not enough space locally for the database.
■
There is no organizational requirement and you want to take advantage of the ease
of management that comes with having a single location for the database.
■
You require a separate server that is not a Arcserve Backup server to function as a
dedicated as a Microsoft SQL Server machine.
■
To protect SQL Server instances in a cluster-aware environment, you must manually
install the Agent for Microsoft SQL Server on all of the cluster nodes.
Note: For information about backing up and restoring Microsoft SQL Server
Databases, see the Agent for Microsoft SQL Server Guide.
Chapter 3: Planning Arcserve Backup Installations 49
Database Requirements
■
Use the Server Configuration Wizard to configure ODBC communication between a
remote Arcserve database and the Arcserve primary or stand-alone server. This
wizard lets you configure efficient communication between servers, especially
when you have more than one Arcserve Backup server in your environment.
■
To ensure that Arcserve Backup can communicate with the system that is hosting
the Arcserve database instance, you should enable TCP/IP communication between
the SQL Server database instance and the Arcserve server.
Note: For more information, see How to Enable TCP/IP Communication on
Microsoft SQL Server Databases (see page 50).
Important! Microsoft SQL Server 2008 Express Edition does not support remote
database communication.
Note: For information about configuring devices and modifying the database protection
job, see the Administration Guide.
How to Enable TCP/IP Communication on Microsoft SQL Server Databases
If you are hosting the Arcserve database instance using Microsoft SQL Server 2000 or
later and the Arcserve Backup database will reside on a remote system, the installation
wizard may not be able to communicate with the database on the remote system.
To help ensure that the installation wizard can communicate with the remote system,
you should enable TCP/IP communication between the Arcserve Backup server and the
server that will host the Arcserve Backup database before you install Arcserve Backup.
■
Microsoft SQL Server 2000--To enable TCP/IP communication on Microsoft SQL
Server 2000 systems, run the SQL Server Network utility and ensure that TCP/IP
appears in the Enabled Protocols. If TCP/IP does not appear in the Enabled
Protocols list, add TCP/IP to the list and click OK. To apply TCP/IP communication,
restart all Microsoft SQL Server services.
■
Microsoft SQL Server 2005 and later--To enable TCP/IP communication on
Microsoft SQL Server 2005 and later systems, run the SQL Server Configuration
Manager and enable TCP/IP communication for the SQL Server instance. To apply
TCP/IP communication, restart all Microsoft SQL Server services.
Note: For Microsoft SQL Server 2008, you must use the SQL Server Native Client
10.0 driver.
50 Implementation Guide
Database Requirements
Agent for Arcserve Database
The Arcserve Backup Agent for Arcserve Database is a form of the Arcserve Backup
Agent for Microsoft SQL Server. The agent is either installed automatically when you
install Arcserve Backup, or manually using a special utility, either after the location of
the Arcserve Backup database is changed, or on multiple nodes of a cluster.
This utility, named SQLAgentRmtInst.exe, is placed in the Packages sub-folder of the
Arcserve Backup home directory, in a folder named ASDBSQLAgent, when you install
Arcserve Backup. If you need to install the agent on a computer that is not an Arcserve
Backup server, you must copy the ASDBSQLAgent folder to the system where you are
installing the agent, and run the SQLAgentRmtInst.exe utility on that machine.
By itself, the Agent for Arcserve Database allows you to back up and restore the
Arcserve Backup database, and the system databases and Disaster Recovery Elements
from the Microsoft SQL Server instance that contains the Arcserve Backup database.
When installed with the Agent for Microsoft SQL Server, it allows the Agent for
Microsoft SQL Server to recognize the presence of an Arcserve Backup database, and to
work with Arcserve Backup to provide the special recovery mechanisms that are
available for the Arcserve Backup database.
When upgrading from a previous release of Arcserve Backup, you must upgrade the
Agent for Arcserve Database. This behavior is designed to help ensure that the current
version of the Arcserve Backup database is protected by the current version of the
agent. As a result, you cannot clear the check box next to Agent for Microsoft SQL
Server in the product selection tree on the Components dialog.
Chapter 3: Planning Arcserve Backup Installations 51
Database Requirements
Because the Agent for Arcserve Database is a form of the Agent for Microsoft SQL
Server, it will appear as the Arcserve Backup Agent for Microsoft SQL Server in the
system’s installed programs list. If both are present, only a single entry will appear. If
you need to uninstall one or the other, the installation sequence will prompt you to
select which variant to remove.
You can use the stand-alone utility that installs the Agent for Arcserve Database in any
of the following situations:
■
When the Arcserve Backup database is moved
■
To re-install the agent if it is accidentally uninstalled
■
To install the agent to additional nodes of a cluster
■
To install the agent on a remote computer, if the Arcserve Backup installer is unable
to do so directly
Installation Progress Logs
After you install Arcserve Backup and any agents and options, Arcserve Backup creates
installation progress logs that you can refer to in the event that an interactive, silent, or
unattended installation fails. Installation progress logs can be useful to Arcserve
Customer Support personnel if you need to contact us about an installation problem.
■
Interactive installations--If installation of the Arcserve Backup base product or any
agent or option fails, you access the installation progress log from the Install
Summary dialog. To open the installation progress log, double-click the error icon
next to the application on the Install Summary dialog.
■
Silent and unattended installations--You can access the installation progress logs
from the following directory:
<system drive>:\WINDOWS\Temp\CA_*.tmp
For each installation session, Arcserve Backup creates a unique CA_*.tmp directory
(where * represents a random number). Within this directory you will find a
directory labeled MACHINENAME and a text file labeled ProdWiz.log.
MACHINENAME is the machine name of the computer where you installed Arcserve
Backup.
–
ProdWiz.log—Master Setup log.
–
MACHINENAME directory—Includes log files created when you installed
Arcserve Backup and any agents and options.
For example, ARCSERVE.log is the log file created when you installed the
Arcserve Backup base product. If you installed the Tape Library Option, you can
access the installation progress log labeled OPTTLO.LOG, in the MACHINENAME
directory.
52 Implementation Guide
Global Dashboard Considerations
Global Dashboard Considerations
The Arcserve Backup base product includes support for Global Dashboard operations.
Configuration of Global Dashboard can be performed during or after installation of
Arcserve Backup. However, before you configure Global Dashboard, consider the
following:
■
Which server within your Global Dashboard environment will be configured as the
Central Primary Server?
There can only be one Central Primary Server in a Global Dashboard environment.
–
When selecting the Central Primary Server, the main consideration should be
database size. Ensure the selected Central Primary Server is capable of storing
dashboard data received from all registered Branch Primary Servers.
–
Server performance should also be considered when selecting the Central
Primary Server to help ensure fast, efficient, and reliable data interface
between the Central Primary Server and all associated Branch Primary Servers.
–
Database type should also be considered when selecting the Central Primary
Server.
For Global Dashboard, the Central Primary Server only supports Microsoft SQL
Server 2005/2008/2008 R2/2012. It does not support Microsoft SQL Server
2005/2008/ Express and Microsoft SQL Server 2000.
■
Which servers within your Global Dashboard environment will be configured as
Branch Primary Servers?
At each server location, the Branch Primary Server must be a primary/stand-alone
server within the Arcserve Backup domain (not a domain member server).
■
During the configuration process, the Arcserve Backup database engine will be shut
down for a few minutes. Plan your installation at a convenient and non-intrusive
time when there are no Arcserve Backup jobs scheduled.
■
In a Global Dashboard domain, if you are demoting a Branch Primary Server to a
member server or changing which primary server will be configured as the Central
Primary Server, you may want to continue to use the collected information from
the old primary server. Global Dashboard lets you export (and save) this
information from the old primary server and import it into the new primary server.
Chapter 3: Planning Arcserve Backup Installations 53
Upgrade Considerations
License Requirements:
■
To enable Global Dashboard capabilities, you must have a valid Arcserve Backup
Global Dashboard license at the Central Primary Server, with multiple license counts
to include all registered Branch Primary Servers. (Branch Primary Servers do not
need to install a Global Dashboard license).
■
Each registered Branch Primary Server will then occupy one count of the Global
Dashboard license. If the registered branch count exceeds the maximum limit of the
license, new branch sites will not be allowed to register to that Central Primary
Server.
■
A license status check will then be performed for each of the following scenarios
–
When registering a branch site
–
When re-registering a branch site
–
When performing full data synchronization
–
When performing incremental synchronization
■
If the license status check fails, you will need to obtain additional licenses or
re-allocate your existing licenses, to enable data synchronization to the Central
Primary Server. (The status of each branch site license is displayed on the Central
Manager dialog).
■
Note: Deleting a branch server from the Central Manager will release the license
count occupied by that branch and allow you to re-assign that license count to a
different branch server.
Upgrade Considerations
The following sections include information you should review before upgrading Arcserve
Backup.
This section contains the following topics:
Supported Upgrades (see page 55)
Backward Compatibility (see page 56)
Global Dashboard Upgrades (see page 56)
Data Migration from a Previous Release (see page 57)
54 Implementation Guide
Upgrade Considerations
Supported Upgrades
If you are currently using one of the following releases of Arcserve Backup, you can
upgrade to this release from the following products:
■
Arcserve Backup r16 for Windows--Includes the General Availability (GA) release
and all of the latest service packs.
■
Arcserve Backup r15 for Windows--Includes the General Availability (GA) release
and all of the latest service packs.
■
Arcserve Backup r12.5 for Windows--Includes the General Availability (GA) release
and all of the latest service packs.
Important! If you want to upgrade from BrightStor ARCserve Backup v9, BrightStor
Enterprise Backup v10.5, BrightStor ARCserve Backup r11.1, BrightStor ARCserve Backup
r11.5, or Arcserve Backup r12 you must uninstall the previous release and then install
this release of Arcserve Backup. However, if you wish to retain the database information
from your previous implementation, you must upgrade the previous implementation to
Arcserve Backup r12.5 GA release (with no SP), and then upgrade from Arcserve Backup
r12.5 to this release. To obtain Arcserve Backup r12.5 installation media, contact
Arcserve Support. For all other previous releases of BrightStor ARCserve Backup or
BrightStor Enterprise Backup earlier than v9, you must uninstall the previous release
before you install this release.
Chapter 3: Planning Arcserve Backup Installations 55
Upgrade Considerations
Backward Compatibility
This release of the Arcserve Backup server component supports the following backward
compatibilities:
■
Agents--Using the Arcserve Backup r16 server component you can manage agents
from the releases that follow:
–
Arcserve Backup r16--includes the General Availability (GA) release and the
latest service packs.
–
Arcserve Backup r15--includes the General Availability (GA) release and the
latest service packs.
–
Arcserve Backup r12.5--includes the General Availability (GA) release and the
latest service packs.
Be aware of the following:
–
When backing up agent computers, the version of the Arcserve Backup server
component must be equal to or greater than the release of the agent you want
to back up. You cannot use agents from this release of Arcserve Backup with
any previous release of the Arcserve Backup server component.
–
For optimal performance, you should upgrade all Arcserve Backup agents and
options installed in your backup environment to this release.
–
All Arcserve Backup products installed on a computer must be the same
release.
Example: The Arcserve Backup server component, the Agent for Microsoft SQL
Server, and the Agent for Virtual Machines are installed on a computer. When
you upgrade the Arcserve Backup server component to this release, you must
also upgrade Agent for Microsoft SQL Server and the Agent for Virtual
Machines to this release.
■
Arcserve Backup Domains--All Arcserve Backup servers in a domain must be
running the same version of the Arcserve Backup Server component. Arcserve
Backup servers with different versions of the Arcserve Backup server component
must reside in different Arcserve Backup domains.
■
Job Scripts--You can restore data from backup tapes and load job scripts created
using all previous versions BrightStor Arcserve Backup and BrightStor Enterprise
Backup.
Global Dashboard Upgrades
When upgrading from a previous release of Global Dashboard, and the configuration
consists of a central primary server and at least one registered branch primary server,
the best practice is to upgrade the central primary server before you upgrade the
branch primary servers.
56 Implementation Guide
Product License Requirements
Data Migration from a Previous Release
When you upgrade Arcserve Backup from a previous release, you can retain most of
your current settings and migrate the information stored in the previous Arcserve
Backup database to the new Arcserve Backup database.
After the upgrade is complete, Arcserve Backup migrates the following types of data to
the new Arcserve Backup database:
■
Authentication--The upgrade process migrates all Arcserve Backup System Account
data from the previous database to the new database, such as user names,
passwords, and so on.
Note: For upgrades to member servers, Arcserve Backup does not migrate user
accounts and passwords if they already exist in the domain that the member server
joins.
■
Jobs--The upgrade process migrates all job scripts, such as rotation jobs, GFS
rotations, and custom jobs from the previous database to the new database.
Note: The upgrade process does not migrate Database pruning job settings from
your previous installation. For information about specifying Database pruning job
settings, see the Administration Guide.
■
Core database data--The upgrade process migrates all core data from the previous
database to the new database. Core data can consist of information about jobs,
media, sessions, devices, media pools, file path names, file names, and so on.
■
Log data--The upgrade process migrates Activity Log data from the previous
database to the new database.
■
Session data--The upgrade process lets you migrate the session data from the
previous database to the new database.
Note: The process of migrating session data can take a lot of time. However, you
can perform file-level and session-level restores immediately after the upgrade and
migration process is complete.
■
Catalog data--The upgrade process lets you migrate the catalog database data from
the previous database to the new database.
Note: The process of migrating catalog data can take a lot of time. A progress dialog
does not display.
Product License Requirements
Arcserve Backup requires you to license your product to receive authorized and
uninterrupted access to the components, options, and agents. If you do not license
Arcserve Backup, it stops working 31 days after you begin using it.
Chapter 3: Planning Arcserve Backup Installations 57
Arcserve Backup File System Agents Release Levels
There are different methods for entering license information, depending on how you
purchased Arcserve Backup. You can easily determine the method you must use based
on where your licensing information is located. You can find licensing information in one
of the following locations:
■
Inside the product installation media sleeve
■
On a certificate received from the Arcserve License Program
■
On an ALP Key Certificate
The method you use to enter your licensing information differs depending on where
your licensing information is located. If your licensing information is on the product DVD
sleeve or certificate from the Arcserve License Program, you must use one method. If
your license information is on an ALP Key Certificate, you must use another method. The
following sections include information about each method.
ALP Key Certificate
If you receive an ALP Key Certificate, your licensing information is an Execution Key
found in the certificate that must be placed in the ca.olf file on each of the machines
that are running your Arcserve software. To simplify the process, you can obtain your
current ca.olf file by going to www.arcserve.com and downloading the license file.
Otherwise, you must manually edit your ca.olf files. For more information, see your ALP
Key Certificate.
To use Arcserve Backup client agents, you need to enter the licenses for these agents
into the ca.olf file on the backup server you use to protect remote servers. The backup
server checks to make sure client agents are licensed.
Arcserve Backup File System Agents Release Levels
File system agents let you protect the files that reside on computers running various
operating systems.
The table that follows identifies the file system agents that are packaged with this
release of Arcserve Backup, and the release level of each agent:
58 Implementation Guide
File System Agent
Release Level
Arcserve Backup Client Agent for UNIX
r16.5
Arcserve Backup Client Agent for Linux
r16.5
Arcserve Backup Client Agent for Mainframe Linux OS/390
r16.5
Arcserve Backup Client Agent for Windows
r16.5
How the Installation Process Affects Operating Systems
File System Agent
Release Level
Arcserve Backup Client Agent for Mac OS X (Supported on Windows
Only)
r16.5
Arcserve Backup Agent for Oracle (UNIX)
r16.5
Arcserve Backup Agent for Oracle (Linux)
r16.5
Arcserve Backup Agent for Oracle (Windows)
r16.5
Arcserve Backup Enterprise Option for SAP R/3 for Oracle for Linux
r16.5
Arcserve Backup Enterprise Option for SAP R/3 for Oracle for UNIX
r16.5
Arcserve Backup Enterprise Option for SAP R/3 for Oracle for
Windows
r16.5
BrightStor Arcserve Backup Client Agent for OpenVMS (Supported
on Windows Only)
r11.5 SP3
BrightStor Arcserve Backup Enterprise Option for AS400
r11.5 SP3
How the Installation Process Affects Operating Systems
The Arcserve Backup installation process updates various Windows operating system
components using an installation engine called the Microsoft Installer Package (MSI).
The components included in the MSI let Arcserve Backup perform custom actions that
let you install, upgrade, and uninstall Arcserve Backup. The following table describes the
custom actions and the affected components.
Note: All Arcserve Backup MSI packages call the components listed in this table when
you install and uninstall Arcserve Backup.
Component
Description
CallAllowInstall
Lets the installation process check for
conditions relating to the current Arcserve
Backup installation.
CallPreInstall
Lets the installation process read and
write MSI properties. For example, read
the Arcserve Backup installation path from
the MSI.
CallPostInstall
Lets the installation process perform
various tasks relating to installation. For
example, registering Arcserve Backup into
the Windows Registry.
Chapter 3: Planning Arcserve Backup Installations 59
How the Installation Process Affects Operating Systems
Component
Description
CallAllowUninstall
Lets the uninstallation process check for
conditions relating the current Arcserve
Backup installation.
CallPreUninstall
Lets the uninstallation process perform
various tasks relating to uninstallation. For
example, un-registering Arcserve Backup
from the Windows Registry.
Directories Updated
The installation process installs and updates Arcserve Backup files in the following
directories by default:
Arcserve Backup (base product)
■
C:\Program Files\CA\ARCserve Backup (x86 operating systems)
■
C:\Program Files (x86)\CA\ARCserve Backup (x64 operating systems)
■
C:\Program Files\CA\SharedComponents\ARCserve Backup
■
C:\Program Files\CA\SharedComponents\ScanEngine
■
C:\Program Files\CA\SharedComponents\CAPKI
■
C:\Program Files\CA\SharedComponents\CA_LIC
Client Agent for Windows
■
C:\Program Files\CA\ARCserve Backup Client Agent for Windows
■
C:\Program Files\CA\SharedComponents\ARCserve Backup
■
C:\Program Files\CA\SharedComponents\ScanEngine
■
C:\Program Files\CA\SharedComponents\CAPKI
Client Agent for Windows for x64-Based Systems
■
C:\Program Files (x86)\CA\ARCserve Backup Agent for Open Files
■
C:\Program Files\CA\SharedComponents\CAPKI
■
C:\Program Files (x86)\CA\SharedComponents\CAPKI
■
C:\Program Files (x86)\CA\SharedComponents\ARCserve Backup
■
C:\Program Files (x86)\CA\SharedComponents\ScanEngine
Agent for Virtual Machines
60 Implementation Guide
■
C:\Program Files\CA\ARCserve Backup Client Agent for Windows
■
C:\Program Files (x86)\CA\SharedComponents\ARCserve Backup
How the Installation Process Affects Operating Systems
Agent for Virtual Machines for x64-Based Systems
■
C:\Program Files\CA\ARCserve Backup Client Agent for Windows
■
C:\Program Files (x86)\CA\SharedComponents\ARCserve Backup
Agent for Open Files for Windows
■
C:\Program Files\CA\ARCserve Backup Agent for Open Files\
■
C:\Program Files\CA\SharedComponents\CAPKI
Agent for Open Files for Windows for x64-Based Systems
■
C:\Program Files\CA\ARCserve Backup Agent for Open Files\
■
C:\Program Files\CA\SharedComponents\CAPKI
■
C:\Program Files (x86)\CA\SharedComponents\CAPKI
Agent Deployment Setup Files
■
C:\Program Files\CA\ARCserve Backup\
Agent for Microsoft SQL Server
■
C:\Program Files\CA\ARCserve Backup Agent for Microsoft SQL Server\
■
C:\Program Files \CA\SharedComponents\ARCserve Backup
■
C:\Program Files\CA\SharedComponents\CAPKI
Agent for Microsoft SQL Server for x64-Based Systems
■
C:\Program Files\CA\ARCserve Backup Agent for Microsoft SQL Server\
■
C:\Program Files \CA\SharedComponents\ARCserve Backup
■
C:\Program Files (x86)\CA\SharedComponents\CAPKI
■
C:\Program Files\CA\SharedComponents\CAPKI
Agent for Microsoft SharePoint Server
■
C:\Program Files\CA\ARCserve Backup Agent for Microsoft SharePoint Server
■
C:\Program Files\CA\SharedComponents\CAPKI
Agent for Microsoft SharePoint Server for x64-Based Systems
■
C:\Program Files\CA\ARCserve Backup Agent for Microsoft SharePoint Server
■
C:\Program Files (x86)\CA\SharedComponents\CAPKI
■
C:\Program Files\CA\SharedComponents\CAPKI
Agent for Microsoft Exchange Server
■
C:\Program Files\CA\ARCserve Backup Agent for Microsoft Exchange Server
■
C:\Program Files\CA\SharedComponents\CAPKI
Chapter 3: Planning Arcserve Backup Installations 61
How the Installation Process Affects Operating Systems
Agent for Microsoft Exchange Server for x64-Based Systems
■
C:\Program Files\CA\ARCserve Backup Agent for Microsoft Exchange Server
■
C:\Program Files (x86)\CA\SharedComponents\CAPKI
■
C:\Program Files\CA\SharedComponents\CAPKI
Agent for Oracle
■
C:\Program Files\CA\ARCserve Backup Agent for Oracle\
■
C:\Program Files\CA\SharedComponents\CAPKI
Agent for Oracle for x64-Based Systems
■
C:\Program Files\CA\ARCserve Backup Agent for Oracle\
■
C:\Program Files (x86)\CA\SharedComponents\CAPKI
■
C:\Program Files\CA\SharedComponents\CAPKI
Agent for Lotus Domino
■
C:\Program Files\CA\ARCserve Backup Agent for Lotus Domino\
■
C:\Program Files\CA\SharedComponents\CAPKI
Agent for Sybase
■
C:\Program Files\CA\ARCserve Backup Agent for Sybase
■
C:\Program Files\CA\SharedComponents\CAPKI
■
C:\Program Files\CA\SharedComponents\CA_LIC
Agent for IBM Informix
■
C:\Program Files\CA\C:\Program Files\CA\CA ARCserve Backup Agent for
Informix
■
C:\Program Files\CA\SharedComponents\CAPKI
■
C:\Program Files\CA\SharedComponents\CA_LIC
Diagnostic Utility
■
C:\Program Files\CA\ARCserve Backup Diagnostic\
■
C:\Program Files\CA\SharedComponents\CAPKI
Enterprise Option for SAP R/3 for Oracle
62 Implementation Guide
■
C:\Program Files\CA\ARCserve Backup Enterprise Option for SAP R3 for Oracle\
■
C:\Program Files\CA\SharedComponents\CAPKI
■
C:\Program Files\CA\SharedComponents\CA_LIC
How the Installation Process Affects Operating Systems
Enterprise Option for SAP R/3 for Oracle for x64-Based Systems
■
C:\Program Files\CA\ARCserve Backup Enterprise Option for SAP R3 for Oracle\
■
C:\Program Files (x86)\CA\SharedComponents\CAPKI
■
C:\Program Files\CA\SharedComponents\CAPKI
■
C:\Program Files (x86)\CA\SharedComponents\CA_LIC
Arcserve Backup installs the following Arcserve Backup products in the same directory
folder as the Arcserve Backup base product:
■
Enterprise Module
■
Disaster Recovery Option
■
NDMP NAS Option
■
Microsoft Windows EBS Option
You can install Arcserve Backup into the default installation directory or install Arcserve
Backup into an alternate directory. The installation process copies various system files
to the following directory:
C:\Windows\system
Arcserve Backup copies configuration files to the following directory:
C:\Documents and Settings\<user name>
Note: To view a list of Arcserve Backup unsigned files, see Unsigned Arcserve Backup
Files (see page 65).
Windows Registry Keys Updated
The installation process updates the following Windows registry keys:
■
Default registry keys:
HKLM\SOFTWARE\Computer Associates
■
The installation process creates new registry keys and modifies various other
registry keys, based on your system's current configuration.
Chapter 3: Planning Arcserve Backup Installations 63
How the Installation Process Affects Operating Systems
Applications Installed
The installation process installs the following applications into your computer:
■
Arcserve Licensing
■
Arcserve CAPKI (encryption)
■
Microsoft Visual C++ 2005 SP1 Redistributable
■
Scan Engine 8.1 (eTrust Antivirus)
■
If you are installing Arcserve Backup server, the installation process also installs
these applications:
■
■
–
Microsoft .NET Framework 3.5 SP1
–
Java Runtime Environment (JRE) 1.7.0.
–
Microsoft XML 6.0
If you are installing Microsoft SQL Express Edition as the Arcserve Backup database,
the following applications are also installed:
–
Microsoft SQL Server 2008 Express Edition SP3
–
Microsoft Windows Installer 4.5 Redistributable
If you are installing the Arcserve Backup Agent for Oracle (x86/x64) or Enterprise
Option for SAP R/3 for Oracle (x86/x64), the following applications are also
installed:
–
Microsoft XML 6.0
–
Java Runtime Environment (JRE) 1.7.0.
Data Mover Servers, Oracle Agents, and SAP Agents
The installation process installs the following applications into your computer when you
are installing UNIX and Linux Data Mover on a UNIX and Linux server, Agent for Oracle
(UNIX and Linux), and Agent for SAP R3 for Oracle (UNIX and Linux):
■
For Sun, HPUX, and Linux operating systems, Arcserve Backup installs Java Runtime
Environment (JRE) into the following directory on your computer:
/opt/CA/SharedComponents/jre
■
For AIX operating systems, Arcserve Backup installs IBM Java Runtime Environment
(IBM JRE) and Sun into the following directories on your computer:
/opt/CA/SharedComponents/jre
/opt/CA/SharedComponents/jre.sun
64 Implementation Guide
How the Installation Process Affects Operating Systems
The following table describes the version of JRE that will be installed on your operating
system:
JRE 1.6.0
JRE 1.7.0
RHEL 4.x through RHEL 5.5
RHEL 5.5 and later
SLES 9.x through SLES 10 SP2
SLES 10 SP2 and later
Solaris 9 SPARC
Solaris 10 and later
Note: Computers running the AIX and HP-UX operating systems will retain JRE 1.6.0.
Unsigned Binary Files
Arcserve Backup installs binary files developed third parties and Arcserve Backup that
are not signed. The following table describes the binary files.
Binary Name
Source
ansiatl.dll
Microsoft
ATL80.dll
Microsoft
CALicense.msi
CA License
Cazipxp.exe
CA License
ccme_base.dll
EMC (RSA)
ccme_ecc.dll
EMC (RSA)
ccme_eccaccel.dll
EMC (RSA)
ccme_eccnistaccel.dll
EMC (RSA)
cdcdrom.sys
Microsoft
cdrom.sys
Microsoft
CFX2032.DLL
ChartFX
COMPRESS.EXE
Microsoft
cryptocme2.dll
EMC (RSA)
Chapter 3: Planning Arcserve Backup Installations 65
How the Installation Process Affects Operating Systems
66 Implementation Guide
Binary Name
Source
dbghelp.dll
Microsoft
GX1142R.dll
Classworks
icudt34.dll
IBM
icuin34.dll
IBM
icuio34.dll
IBM
icule34.dll
IBM
iculx34.dll
IBM
icutest.dll
IBM
icutu34.dll
IBM
icuuc34.dll
IBM
libeay32.dll
OpenSSL
libetpki_openssl_crypto.dll
EMC (RSA)
LogSet_rwtest13-vm22_20121025_16342
5.cab
Microsoft
mfc80.dll
Microsoft
mfc80CHS.dll
Microsoft
mfc80CHT.dll
Microsoft
mfc80DEU.dll
Microsoft
mfc80ENU.dll
Microsoft
mfc80ESP.dll
Microsoft
mfc80FRA.dll
Microsoft
mfc80ITA.dll
Microsoft
mfc80JPN.dll
Microsoft
mfc80KOR.dll
Microsoft
mfc80u.dll
Microsoft
mfcm80.dll
Microsoft
mfcm80u.dll
Microsoft
msdia80.dll
Microsoft
msi.dll
Microsoft
msstkprp.dll
Microsoft
How the Installation Process Affects Operating Systems
Binary Name
Source
msvcm80.dll
Microsoft
msvcp80.dll
Microsoft
msvcr71.dll
Microsoft
msvcr80.dll
Microsoft
Msvcrt40.dll
Microsoft
roboex32.dll
Blue Sky Software Corporation
sqlite3.dll
SQLite software
ssleay32.dll
Arcserve Backup
System.EnterpriseServices.Wrapper.dll
Microsoft
tpcdrom.sys
Microsoft
txf_wrapper.dll
Arcserve RHA
unzip.exe
Info-ZIP
vcomp.dll
Microsoft
Vim25Service2005.dll
Arcserve Backup
Vim25Service2005.XmlSerializers.dll
Vmware
VimService2005.dll
Arcserve Backup
VimService2005.XmlSerializers.dll
Vmware
xalan_messages_1_10.dll
Apache Software Foundation
xalan-c_1_10.dll
Apache Software Foundation
xerces-c_2_7.dll
Apache Software Foundation
xsec_1_2_0.dll
Apache Software Foundation
zlib1.dll
Zlib Compression Library
Binary Files Containing Incorrect File Version Information
Arcserve Backup installs binary files developed by third parties, other Arcserve products,
and Arcserve Backup that contain incorrect file version information. The following table
describes the binary files.
Binary Name
Source
ABFuncWrapperTypeLib.dll
Arcserve Backup
Chapter 3: Planning Arcserve Backup Installations 67
How the Installation Process Affects Operating Systems
68 Implementation Guide
Binary Name
Source
casmgmtsvc.exe
Tanuki Software
Cazipxp.exe
CA License
cryptocme2.dll
EMC (RSA)
decora-d3d.dll
Java Runtime Environment
decora-sse.dll
Java Runtime Environment
fxplugins.dll
Java Runtime Environment
glass.dll
Java Runtime Environment
glib-lite.dll
Java Runtime Environment
gstreamer-lite.dll
Java Runtime Environment
gvmomi.dll
Vmware
icutest.dll
IBM
icutu34.dll
IBM
inocboot.exe
CA AVEngine
javafx-font.dll
Java Runtime Environment
javafx-iio.dll
Java Runtime Environment
jfxmedia.dll
Java Runtime Environment
jfxwebkit.dll
Java Runtime Environment
libcurl.dll
Vmware
libeay32.dll
OpenSSL
libetpki_openssl_crypto.dll
EMC (RSA)
liblber.dll
Vmware
libldap.dll
Vmware
libldap_r.dll
Vmware
libxml2.dll
Java Runtime Environment
libxslt.dll
Java Runtime Environment
MSClusterLib.dll
Microsoft
mxvfdwyr.dll
Microsoft
prism-d3d.dll
Java Runtime Environment
sqlite3.dll
SQLite software
TroubleTicketUtil.exe
CA Alert
How the Installation Process Affects Operating Systems
Binary Name
Source
unzip.exe
Info-ZIP
Vim25Service2005.dll
Arcserve Backup
Vim25Service2005.XmlSerializers.dll
Vmware
VimService2005.dll
Arcserve Backup
VimService2005.XmlSerializers.dll
Vmware
WindowsServer2003-KB942288-v4-x86.exe
Microsoft
WindowsXP-KB942288-v3-x86.exe
Microsoft
wrapper.dll
Tanuki Software
xalan_messages_1_10.dll
Apache Software Foundation
zlib1.dll
Zlib Compression Library
Binary Files that do not Comply with Windows Security Requirements
Arcserve Backup installs binary files developed by third parties, other Arcserve products,
and Arcserve Backup that do not comply with Windows security requirements. The
following table describes the binary files.
Binary Name
Source
Acslsrdc.dll
Arcserve Backup
AGUIEXC.dll
Arcserve Backup
Albuild.dll
CA Alert
AlertPackage.exe
CA Alert
AMS_Plugin.dll
CA ScanEngine
AMS_Update.dll
CA ScanEngine
arclib.dll
CA ScanEngine
ARCserve.dll
Arcserve Backup
ARCserveMgr.exe
Arcserve Backup
Asbrdcst.dll
Arcserve Backup
ASCORE.dll
Arcserve Backup
ASDBEXP.dll
Arcserve Backup
asdbsql_exp.dll
Arcserve Backup
Chapter 3: Planning Arcserve Backup Installations 69
How the Installation Process Affects Operating Systems
70 Implementation Guide
Binary Name
Source
asdcen.dll
Arcserve Backup
ASETUPRES.dll
Arcserve Backup
Asm_db.dll
Arcserve Backup
asm_dt.dll
Arcserve Backup
Asm_mm.dll
Arcserve Backup
ASREMSVC.EXE
Arcserve Backup
Asvctl.dll
Arcserve Backup
asycfilt.dll
Microsoft
BaseLicInst.exe
CA License
bdaemon2.exe
Arcserve Backup
bdelobj.exe
Arcserve Backup
brand.dll
Arcserve Backup
CAPatchManager.dll
Arcserve Backup
careports.exe
Arcserve Backup
casmgmtsvc.exe
Tanuki Software
CAUConfig.dll
CAUpdate
CAUConnect.dll
CAUpdate
CAUMessage.dll
CAUpdate
CAUpdate.dll
CAUpdate
Cazipxp.exe
CA License
ccme_base.dll
EMC (RSA)
ccme_ecc.dll
EMC (RSA)
ccme_eccaccel.dll
EMC (RSA)
cdcdrom.sys
Microsoft
Cdict32.dll
Microsoft
CFX2032.DLL
ChartFX
cheyprod.dll
Arcserve Backup
comcat.dll
Microsoft
CommandBase.dll
Arcserve Backup
COMPRESS.EXE
Microsoft
How the Installation Process Affects Operating Systems
Binary Name
Source
Configencr.exe
Arcserve Backup
crux_1_0.dll
CA ScanEngine
cruxcrypto_1_0.dll
CA ScanEngine
cryptintf.dll
Arcserve Backup
cryptocme2.dll
EMC (RSA)
CryptoWrapperDll.dll
Arcserve Backup
cstool.dll
Arcserve Backup
Ctl3d32.dll
Microsoft
Dbaxchg2.dll
Arcserve Backup
DeleteMe.exe
Arcserve Backup
demo32.exe
Flexera Software
diskLibPlugin.dll
Vmware
dotnetfx35.exe
Microsoft
e55userupd.dll
Arcserve Backup
etpki_setup.exe
CA ETPKI
EtpkiCrypt.dll
Arcserve Backup
exchenum.dll
Arcserve Backup
fcrinst.dll
Arcserve Backup
fsminst.dll
Arcserve Backup
glib-2.0.dll
Vmware
gobject-2.0.dll
Vmware
gthread-2.0.dll
Vmware
gvmomi.dll
Vmware
GX1142R.dll
Classworks
HBMINST.DLL
Arcserve Backup
iconv.dll
Vmware
icudt34.dll
IBM
icuin34.dll
IBM
icuio34.dll
IBM
icule34.dll
IBM
Chapter 3: Planning Arcserve Backup Installations 71
How the Installation Process Affects Operating Systems
72 Implementation Guide
Binary Name
Source
iculx34.dll
IBM
icutest.dll
IBM
icutu34.dll
IBM
icuuc34.dll
IBM
inocboot.exe
CA AVEngine
Interop.COMAdmin.dll
Microsoft
intl.dll
Vmware
libcaopenssl_crypto.dll
CA ETPKI
libcaopenssl_ssl.dll
CA ETPKI
libcapki.dll
CA ETPKI
libcapki_ipthread.dll
CA ETPKI
libcapki_thread.dll
CA ETPKI
libcurl.dll
Vmware
libeay32.dll
OpenSSL
libetpki_openssl_crypto.dll
EMC (RSA)
liblber.dll
Vmware
libldap.dll
Vmware
libldap_r.dll
Vmware
libxml2.dll
Vmware
licreg.dll
CA License
licregres.dll
CA License
MalwareAPI.dll
Arcserve Backup
MAPISis.dll
Arcserve Backup
MasterSetup.exe
Arcserve Backup
MasterSetup_Main.exe
Arcserve Backup
mfc42.dll
Microsoft
mfc42u.dll
Microsoft
MFC71u.dll
Microsoft
mfc80.dll
Microsoft
mfc80u.dll
Microsoft
How the Installation Process Affects Operating Systems
Binary Name
Source
mfcm80.dll
Microsoft
mfcm80u.dll
Microsoft
mscomct2.ocx
Microsoft
MSetupRes.dll
Arcserve Backup
MSetupResEx.dll
Arcserve Backup
msi.dll
Microsoft
msstkprp.dll
Microsoft
msvcirt.dll
Microsoft
msvcm80.dll
Microsoft
msvcp60.dll
Microsoft
msvcp71.dll
Microsoft
msvcp80.dll
Microsoft
msvcr71.dll
Microsoft
msvcr80.dll
Microsoft
msvcrt.dll
Microsoft
MSVCRT40.DLL
Microsoft
msxml3.dll
Microsoft
msxml3a.dll
Microsoft
msxml3r.dll
Microsoft
msxml4.dll
Microsoft
msxml4a.dll
Microsoft
msxml4r.dll
Microsoft
NotesUI.dll
CA Alert
ofawin.dll
Arcserve Backup
oleaut32.dll
Microsoft
olepro32.dll
Microsoft
PatchManagerLog.dll
Arcserve Backup
PatchManagerService.exe
Arcserve Backup
PatchManagerUI.exe
Arcserve Backup
PMGUI.dll
Arcserve Backup
Chapter 3: Planning Arcserve Backup Installations 73
How the Installation Process Affects Operating Systems
74 Implementation Guide
Binary Name
Source
psapi.dll
Microsoft
roboex32.dll
Blue Sky Software Corporation
SDRegister.exe
CA DSM
setup.exe
Arcserve Backup
SetupCLS.dll
Arcserve Backup
setupdd.351
Microsoft
setupdd.40
Microsoft
setupddf.351
Microsoft
setupddf.40
Microsoft
Signatures_Plugin.dll
Arcserve Backup
silent.exe
CA License
sps15adp.dll
Arcserve Backup
SQLEXPR.EXE
Microsoft
sqlite3.dll
SQLite software
ssleay32.dll
Vmware
stdole2.tlb
Microsoft
sysimgbase.dll
Vmware
tpcdrom.sys
Microsoft
types.dll
Vmware
unzip.exe
Info-ZIP
UpgradePatchManager.dll
Arcserve Backup
vcredist_x64.exe
Microsoft
vcredist_x86.exe
Microsoft
vete.dll
CA ScanEngine
vixDiskLib.dll
Vmware
vixDiskLibVim.dll
Vmware
vixMntapi.dll
Vmware
vmacore.dll
Vmware
vmomi.dll
Vmware
vmware-mount.exe
Vmware
How the Installation Process Affects Operating Systems
Binary Name
Source
vmware-vdiskmanager.exe
Vmware
VService.exe
Arcserve Backup
WindowsInstaller-KB893803-v2-x86.exe
Microsoft
wrapper.dll
Tanuki Software
ws_backup.dll
Arcserve RHA
xalan_messages_1_10.dll
Apache Software Foundation
xalan-c_1_10.dll
Apache Software Foundation
xerces-c_2_7.dll
Apache Software Foundation
xoctl.dll
Arcserve RHA
xsec_1_2_0.dll
Apache Software Foundation
zlib1.dll
Zlib Compression Library
Binary Files that are not Uninstalled Completely
Arcserve Backup installs binary files developed by third parties, other Arcserve products,
and Arcserve Backup that cannot be uninstalled completely. The following table
describes the binary files.
Binary Name
Source
C:\Program Files
Arcserve Backup
(x86)\CA\SharedComponents\CAPKI\Wind
ows\x86\32\uninstaller.exe
C:\Program Files
(x86)\CA\SharedComponents\CA_LIC\lic9
8.dat
CA License
C:\Program Files
(x86)\CA\SharedComponents\CA_LIC\lic9
8.log
CA License
C:\Program Files
(x86)\CA\SharedComponents\CA_LIC\lic9
8-port
CA License
C:\Windows\Downloaded
CA License
Installations\{3D52BE33-2E8C-4A39-BECF878DD4D58252}\CALicense.msi
Chapter 3: Planning Arcserve Backup Installations 75
How the Installation Process Affects Operating Systems
Binary Name
Source
C:\Program Files
(x86)\CA\SharedComponents\Jre
Java Runtime Environment
C:\$Mft
Microsoft
C:\inetpub\temp\appPools\APC47F.tmp
Microsoft
C:\msdia80.dll
Microsoft
C:\Program Files (x86)\Common
Files\microsoft shared\
Microsoft
C:\Program Files (x86)\Microsoft SQL
Server\
Microsoft
C:\Program Files (x86)\Microsoft Visual
Studio 9.0\
Microsoft
C:\Program Files (x86)\Microsoft.NET\
Microsoft
C:\Program Files\Microsoft Logo\Software Microsoft
Certification Toolkit\Data\
C:\Program Files\Microsoft SQL Server\
Microsoft
C:\Users\Administrator\
Microsoft
C:\Windows\AppCompat\Programs\Recen Microsoft
tFileCache.bcf
C:\Windows\assembly\NativeImages_v2.0 Microsoft
.50727_32\
C:\Windows\bootstat.dat
Microsoft
C:\Windows\debug\PASSWD.LOG
Microsoft
C:\Windows\Downloaded
Microsoft
Installations\{3D52BE33-2E8C-4A39-BECF878DD4D58252}\1041.MST
C:\Windows\inf\
Microsoft
C:\Windows\Microsoft.NET\
Microsoft
C:\Windows\ODBC.INI
Microsoft
C:\Windows\PFRO.log
Microsoft
C:\Windows\rescache\rc0002\ResCache.h Microsoft
it
C:\Windows\ServiceProfiles\NetworkServi Microsoft
ce\AppData\
76 Implementation Guide
How the Installation Process Affects Operating Systems
Binary Name
Source
C:\Windows\SoftwareDistribution\DataSt
ore\
Microsoft
C:\Windows\System32\
Microsoft
C:\Windows\SysWOW64\
Microsoft
C:\Windows\Tasks\
Microsoft
C:\Windows\WindowsUpdate.log
Microsoft
C:\Windows\winsxs\
Microsoft
Binary Files that do not Contain an Embedded Manifest
Arcserve Backup installs binary files developed by third parties, other Arcserve products,
and Arcserve Backup that do not contain an embedded manifest and do not contain a
text manifest. The following table describes the binary files.
Binary Name
Source
ASDBCom.exe
Arcserve Backup
ca_vcbpopulatedb.exe
Arcserve Backup
DBBAFAgentWrapper.exe
Arcserve Backup
VCBUI.exe
Arcserve Backup
inocboot.exe
CA AVEngine
authtool.exe
CA eTrust
ConfigTool.exe
CA eTrust
eavdisc.exe
CA eTrust
eITMURL.exe
CA eTrust
igateway.exe
CA eTrust
Inocmd64.exe
CA eTrust
InoDist.exe
CA eTrust
InoRpc.exe
CA eTrust
InoRT.exe
CA eTrust
InoTask.exe
CA eTrust
ITMDist.exe
CA eTrust
phonhome.exe
CA eTrust
Chapter 3: Planning Arcserve Backup Installations 77
How the Installation Process Affects Operating Systems
78 Implementation Guide
Binary Name
Source
SigCheck.exe
CA eTrust
spar.exe
CA eTrust
spintool.exe
CA eTrust
transtool.exe
CA eTrust
UnITMEng.exe
CA eTrust
BaseLicInst.exe
CA License
UpdateData.exe
CA License
unzip.exe
Info-ZIP
java.exe
Java Runtime Environment
javac.exe
Java Runtime Environment
javacpl.exe
Java Runtime Environment
java-rmi.exe
Java Runtime Environment
javaw.exe
Java Runtime Environment
javaws.exe
Java Runtime Environment
jucheck.exe
Java Runtime Environment
keytool.exe
Java Runtime Environment
kinit.exe
Java Runtime Environment
klist.exe
Java Runtime Environment
ktab.exe
Java Runtime Environment
orbd.exe
Java Runtime Environment
pack200.exe
Java Runtime Environment
policytool.exe
Java Runtime Environment
rmid.exe
Java Runtime Environment
rmiregistry.exe
Java Runtime Environment
servertool.exe
Java Runtime Environment
tnameserv.exe
Java Runtime Environment
unpack200.exe
Java Runtime Environment
COMPRESS.EXE
Microsoft
DTSWizard.ni.exe
Microsoft
SQLEXPR.EXE
Microsoft
How the Installation Process Affects Operating Systems
Binary Name
Source
SQLPS.ni.exe
Microsoft
vcredist_x64.exe
Microsoft
vcredist_x86.exe
Microsoft
WindowsInstaller-KB893803-v2-x86.exe
Microsoft
WindowsServer2003-KB942288-v4-x64.exe
Microsoft
WindowsServer2003-KB942288-v4-x86.exe
Microsoft
WindowsXP-KB942288-v3-x86.exe
Microsoft
casmgmtsvc.exe
Tanuki Software
BAB_060706_SETUP_ALPHA.EXE
Virtual Memory System
BAB_060706_SETUP_VAX.EXE
Virtual Memory System
Arcserve Backup installs binary files developed by other Arcserve products and Arcserve Backup that contain a text
manifest and do not contain an embedded manifest. The following table describes the binary files.
Binary Name
Source
setuprd.exe
Arcserve Backup
Cazipxp.exe
CA License
Arcserve Backup MSI Installer Package Identification
Windows MSI installer packages should contain a Property table and an Upgrade table.
Various Arcserve Backup MSI installers do not contain an Upgrade table. The following
list identifies the affected Arcserve Backup installer packages:
■
ARCserve.msi
■
BaofNtNw.msi
■
BrightStorSAK.msi
■
CADiag.msi
■
DBAExch.msi
■
DBAExch12.msi
■
DBAIFX.msi
■
DBANotes.msi
■
DBASQL.msi
■
DBASYB.msi
Chapter 3: Planning Arcserve Backup Installations 79
How the Installation Process Affects Operating Systems
80 Implementation Guide
■
EBSAgent.msi
■
msxml.msi
■
NASAgent.msi
■
NTAgent.msi
■
OPTDRO.msi
■
OPTEO.msi
■
OPTIO.msi
■
OPTSBO.msi
■
PM.msi
■
RMANAgent.msi
■
SAPAgent.msi
■
SP2K7Agent.msi
Chapter 4: Installing and Upgrading Arcserve
Backup
This section contains the following topics:
How to Complete Prerequisite Tasks (see page 81)
Install Arcserve Backup (see page 86)
Upgrade Arcserve Backup from a Previous Release (see page 94)
Create a Silent Installation Response File (see page 101)
Upgrade Arcserve Backup Agents Silently to the Current Release (see page 107)
Deploy Agents to Remote Computers from the Primary Server (see page 110)
How to Install Arcserve Backup Using Unicenter Software Delivery (see page 120)
Post-Installation Tasks (see page 126)
How to Complete Prerequisite Tasks
Before you install or upgrade Arcserve Backup, complete the following tasks:
Installation and System Requirements
Review the Arcserve Backup readme file. The readme file contains the operating
system requirements, hardware and software prerequisites, last-minute changes,
and known issues with Arcserve Backup. The readme file is provided in HTML
format and is located at root level on the installation media.
Installation Servers
Compile a list of servers where you are installing Arcserve Backup and identify the
following:
■
The names of the Arcserve Backup domains
■
The names of the servers where you are installing Arcserve Backup
Note: Arcserve Backup server names and Arcserve Backup domain names
cannot exceed 15 bytes. A name totaling 15 bytes equates to approximately 7
to 15 characters.
■
Determine the type of Arcserve Backup servers you are installing.
Note: For more information, see Types of Arcserve Backup Server Installations
(see page 41).
■
If you are installing Arcserve Backup, agents, and options on remote systems,
you must specify the host names of the target systems. Arcserve Backup does
not support specifying IP addresses when you are performing a remote
installation or upgrade.
Chapter 4: Installing and Upgrading Arcserve Backup 81
How to Complete Prerequisite Tasks
Arcserve Backup Database
Determine the database application that you will use for your Arcserve Backup
installation. For more information, see Database Requirements (see page 46).
Administrative Privileges
Ensure that you have administrator privileges or the proper authority to install
software on the servers where you are installing Arcserve Backup.
Upgrades
If you are upgrading your current BrightStor Arcserve Backup installation to this
release, review the information about upgrades, backwards compatibility, and data
migration in Upgrade Considerations (see page 54).
Primary Server Installations
You must install and license the Arcserve Backup Central Management Option to
install a primary server.
Note: To install a Arcserve Backup domain consisting of a primary server and one or
more member servers, you must install the primary server before you install the
member servers. After you install the primary server, you allow the member servers
to join the domain that was created when you installed the primary server.
Member Server Installations
You must specify Arcserve Backup authentication credentials to allow the member
servers to join the primary servers' domain (for example, caroot and the Arcserve
Backup password that you specified when you installed the primary server). The
process of allowing a member server to join a Arcserve Backup domain does
support using Windows authentication.
82 Implementation Guide
How to Complete Prerequisite Tasks
Global Dashboard Installations
Before installing Global Dashboard, verify the following prerequisites:
License Requirements
–
To enable Global Dashboard capabilities, you must have a valid Arcserve
Backup Global Dashboard license at the Central Primary Server, with multiple
license counts to include all registered Branch Primary Servers. (Branch Primary
Servers do not need to install a Global Dashboard license).
Central Primary Server
–
Arcserve Backup (Primary or Stand-alone server) installed.
Note: You can install Global Dashboard on member servers; however, member
servers cannot function as Central Primary Servers.
–
Arcserve Backup database must have Microsoft SQL Server 2005 or later
installed (does not support Microsoft SQL Express or Microsoft SQL Server 2000
as its database).
–
Sufficient Arcserve Backup database capacity for your Global Dashboard
environment. For more information about estimated database capacity for the
Central Primary Server, see Global Dashboard Data Storage Requirements (see
page 25).
Branch Primary Servers
–
Arcserve Backup (Primary or Stand-alone server) installed.
–
Arcserve Backup database must have Microsoft SQL Server 2000 or later
installed or SQL Server Express 2008 or later installed.
Global Dashboard Console
–
Arcserve Backup Primary server, Stand-alone server, or Manager Console
component installed.
Note: You can install the Global Dashboard Console on member servers;
however, member servers cannot function as Branch Primary Servers.
Ports Configuration
To ensure that primary servers and member servers can communicate in a secure
environment, all communication ports must be allowed to remain in an open state
while you install Arcserve Backup. For more information, see Primary Server and
Member Server Communication Ports (see page 231).
Chapter 4: Installing and Upgrading Arcserve Backup 83
How to Complete Prerequisite Tasks
Cluster Installations
When you install Arcserve Backup, the installation wizard detects the following
cluster applications:
■
Microsoft Cluster Server (MSCS)
■
NEC Cluster Server (CLUSTERPRO/ExpressCluster)
Before you start the installation wizard, ensure that these cluster applications are
installed, properly configured, and running.
Note: Arcserve Backup does not support remote installations in a cluster
environment.
Remote Installations
You must disable simple file sharing on Windows XP systems to ensure that you can
successfully install Arcserve Backup, agents, and options on remote systems. Use
the steps that follow to disable simple file sharing on remote systems:
1.
Log in to the remote Windows XP system.
From the Windows desktop, double-click My Computer.
My Computer opens.
2.
From the Tools menu, click Folder Options.
The Folder Options dialog opens.
3.
Click the View tab.
Locate Use simple file sharing (recommended).
Clear the check box next to Use simple file sharing (recommended) and click
OK.
Simple file sharing is disabled.
84 Implementation Guide
How to Complete Prerequisite Tasks
Storage Devices
Connect your storage devices to the systems that you designate as Arcserve Backup
primary servers and member servers, and the SAN. Arcserve Backup detects and
configures libraries that are connected directly to the Arcserve Backup servers and
the SAN the first time the Tape Engine starts. You do not need to run a wizard or
other external application to enable Arcserve Backup to detect and configure
supported libraries. For all other types of devices (for example, NAS devices, IBM
3494 libraries, Sun StorageTek ACSLS libraries, ARCserve Tape RAID libraries, and
ARCserve virtual libraries), you must configure the devices manually after you install
Arcserve Backup using Device Configuration or Enterprise Module Configuration.
Note: For more information, see the Administration Guide.
If you are using a fibre or SCSI device, ensure that your Arcserve Backup server has
a SCSI/Fibre controller or adapter supported by both Windows and Arcserve
Backup. Arcserve Backup can support most installed SCSI controllers.
Note: To ensure that your hardware devices are compatible and that Arcserve
Backup can communicate with your system, you can get the latest Certified Device
List from www.arcserve.com.
Storage Area Network Installations
In a multiple-server SAN environment, you must designate a server that is
connected to the shared library to function as a primary server before you install
and license the Arcserve Backup server component and the Arcserve Backup
Central Management Option on the domain primary server. You must then
designate all other servers connected to the shared library to function as member
servers. The member servers must reside in the same Arcserve Backup domain as
the primary server. When you are finished, the primary server automatically detects
your SAN infrastructure - manual configuration is not required.
Note: If you are upgrading from a previous release, you must install the Arcserve
Backup primary server on the system that is functioning as the SAN primary and you
must install the Arcserve Backup Member Server on the systems that are
functioning as SAN distributed servers.
Antivirus
If you are installing Arcserve Backup database backup agents on a system where
you are running CA Antivirus, you must apply the following driver update to both
the Arcserve Backup server and the client machine:
https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/156/ildrvupdate.html
Chapter 4: Installing and Upgrading Arcserve Backup 85
Install Arcserve Backup
DNS Communication
Ensure that domain name system (DNS) communication is configured to optimize
communication between the Arcserve Backup Manager Console and the remote
systems in your environment. For example, you should configure DNS to perform
reverse lookups efficiently. For more information about configuring DNS
communication, see the Microsoft Help and Support website.
Cross-platform Agents
To install or upgrade a cross-platform agent, you must have the Arcserve Backup
installation media available to you while you run the installation wizard.
Install Arcserve Backup
You can install Arcserve Backup on local or remote computers and on computers
running Windows Server Core using the installation wizard.
To install Arcserve Backup
1.
Insert the Arcserve Backup installation media into your computer's optical drive.
Note: If the Arcserve Backup Installation Browser does not appear, run Setup.exe
from the root directory on the installation media.
From the right column on the Product Installation Browser, click Install Arcserve
Backup for Windows.
The Prerequisite Components dialog opens.
2.
Click Install to install the Prerequisite Components.
Be aware of the following behavior:
■
The Prerequisite Components dialog opens only if Setup does not detect
Arcserve Backup Prerequisite Components installed on the target computer.
■
On Windows Server 2003 systems, you must restart your computer and repeat
the previous steps if Setup installs Microsoft SQL Server 2014 Express Edition.
Note: If you are installing Arcserve Backup on the active node in a
cluster-aware environment, the cluster resources are transferred from the
active node to the passive node while the active node restarts. After the active
node restarts, you should transfer the cluster resources back to the original
active node.
3.
86 Implementation Guide
On the License Agreement dialog, accept the terms of the Licensing Agreement and
click Next.
Install Arcserve Backup
4.
Follow the prompts and complete all required information on the subsequent
dialogs.
The following list describes dialog-specific information about installing Arcserve
Backup.
Select Install/Upgrade Type dialog
When you select the remote installation option, you can install Arcserve
Backup on multiple systems.
With remote installations, the target remote systems can consist of different
Arcserve server types, different Arcserve Backup agents and options, or both.
Note: The setup program for cluster machines does not support remote
installation of the Arcserve Backup base product or the Arcserve Backup
agents. This remote install limitation for the Arcserve Backup agents (for
example, the Agent for Microsoft SQL Server and the Agent for Microsoft
Exchange Server) only applies if you use a virtual host. Remote installation of
Arcserve Backup agents using the physical hosts of clusters is supported.
Installation Type dialog
Lets you specify the type of Arcserve Backup components that you want to
install, by selecting either the Express or Custom installation type.
Note: When you upgrade from a previous release, the installation wizard
detects your current Arcserve configuration and selects the
Installation/Upgrade type that is appropriate for your new installation. For
more information, see Types of Arcserve Backup Server Installations (see
page 41) and Arcserve Backup Server Options (see page 45).
Chapter 4: Installing and Upgrading Arcserve Backup 87
Install Arcserve Backup
Components dialog
Lets you specify the Arcserve Backup components that you want to install on
the target system.
Be aware of the following considerations:
■
To install a primary server, you must install the Arcserve Backup Central
Management Option on the primary server.
■
To install member servers, the installation wizard must be able to detect
the Arcserve Backup domain name and primary server name in your
network. Therefore, you should complete at least one primary server
installation before you perform member server installations.
■
When you click the Arcserve Backup object or the Server object on the
Select Products dialog, the installation wizard specifies the default
Stand-alone Server installation components, regardless of the installation
type that you specified on the Select Install/Upgrade Type dialog. To
ensure that you are installing the correct components, expand the Server
object, expand the object for the type of Arcserve Backup server that you
want to install, and check the check boxes corresponding to the
components that you want to install.
■
Agent Deployment is a wizard-like application that lets you install or
upgrade Arcserve Backup agents on multiple remote systems, after you
install Arcserve Backup. To support this capability, Setup must copy Setup
source files to the Arcserve Backup server. To copy the contents of the
installation media to the Arcserve Backup server, you must select Agent
Deployment on the Components dialog. When you select Agent
Deployment, the length of time required to install or upgrade Arcserve
Backup increases significantly.
■
If you are performing a remote installation or a silent installation, do not
install the Arcserve Backup Client Agent for Windows into the same
directory as the Arcserve Backup base product.
■
Global Dashboard can be installed on primary servers, stand-alone servers,
and member servers. However, you cannot configure member servers to
function as Central Primary Servers and Branch Primary Servers. For more
information about Central Primary Servers and Branch Primary Servers, see
the Dashboard User Guide.
■
On computers running Windows Server Core, you can install only the
following Arcserve Backup products:
- Member Server and supported options
- Agent for Open Files
- Agent for Virtual Machines
- Client Agent for Windows
- Disaster Recovery Option
88 Implementation Guide
Install Arcserve Backup
The following diagram illustrates the default installation path for the Client
Agent for Windows and Agent Deployment is specified:
Chapter 4: Installing and Upgrading Arcserve Backup 89
Install Arcserve Backup
Accounts dialog
Lets you set up your Arcserve Backup accounts.
If Setup detects a cluster-aware application running in your environment, and
you want to install Arcserve Backup in the cluster-aware environment, check
the Cluster Environment Installation option and specify the path to the shared
disk where you want to install Arcserve Backup.
Note: Arcserve Backup server names and Arcserve Backup domain names
cannot exceed 15 bytes. A name totaling 15 bytes equates to approximately 7
to 15 characters.
90 Implementation Guide
Install Arcserve Backup
Database Settings dialog
Lets you configure the Arcserve Backup database.
After you specify a database application (ARCserve Default Database or
Microsoft SQL Server) complete the required fields on this dialog and click
Next.
Note: If you protect data that contains Unicode-based characters from East
Asian languages (for example, JIS2004) you must enable SQL collation to ensure
that Arcserve Backup can search and sort the data. To do this, click East Asian
collation and then select a language from the drop-down list.
Chapter 4: Installing and Upgrading Arcserve Backup 91
Install Arcserve Backup
Messages dialog
As you review the messages in the Messages dialog, you should attempt to
resolve the problems at this time.
The following graphic illustrates the Important Warning Messages dialog:
Setup Summary dialog
To modify the components that you want to install, click Back as often as
necessary to return to the dialog containing the installation options that you
want to change.
92 Implementation Guide
Install Arcserve Backup
Installation Report dialog
If any components you select require configuration, Setup displays the
necessary configuration dialogs at the end of the installation. You can configure
the component immediately or configure it later using Device Configuration or
Enterprise Module Configuration. For example, if you are using a single-drive
autoloader that requires configuration, Setup lets you start Device
Configuration by double-clicking the message for it on the Install Summary
dialog.
The diagram that follows illustrates the Installation Report dialog. The Agent
for Microsoft SQL Server requires configuration.
Note: You may be required to restart the server after you install Arcserve
Backup. This depends on whether all of the files, services, and registry settings
have been updated on the operating system level.
Installation Summary dialog
If any components you select require configuration, Setup displays the
necessary configuration dialogs at the end of the installation. You can configure
the component immediately or configure it later using Device Configuration or
Enterprise Module Configuration. For example, if you are using a single-drive
autoloader that requires configuration, Setup lets you start Device
Configuration by double-clicking the message for it on the Install Summary
dialog.
Chapter 4: Installing and Upgrading Arcserve Backup 93
Upgrade Arcserve Backup from a Previous Release
License Verification dialog
To enter license keys, locate the components, agents, and options that you are
installing, select the Use License Key option, and enter the license key for the
component.
Click Continue to close the License Verification dialog.
5.
Click Finish on the Installation Summary dialog to complete the installation.
Upgrade Arcserve Backup from a Previous Release
You can upgrade Arcserve Backup on local or remote computers and on computers
running Windows Server Core using the installation wizard. To upgrade an installation
means to reinstall features or components to higher release or build number without
uninstalling the older release. The upgrade process lets you retain most of your current
settings and migrate the information stored in the previous Arcserve Backup database
to the new database.
If you are currently using one of the following releases of Arcserve Backup, you can
upgrade to this release from the following products:
■
Arcserve Backup r16 for Windows--Includes the General Availability (GA) release
and all of the latest service packs.
■
Arcserve Backup r15 for Windows--Includes the General Availability (GA) release
and all of the latest service packs.
■
Arcserve Backup r12.5 for Windows--Includes the General Availability (GA) release
and all of the latest service packs.
Important! If you want to upgrade from BrightStor ARCserve Backup v9, BrightStor
Enterprise Backup v10.5, BrightStor ARCserve Backup r11.1, BrightStor ARCserve Backup
r11.5, or Arcserve Backup r12 you must uninstall the previous release and then install
this release of Arcserve Backup. However, if you wish to retain the database information
from your previous implementation, you must upgrade the previous implementation to
Arcserve Backup r12.5 GA release (with no SP), and then upgrade from Arcserve Backup
r12.5 to this release. To obtain Arcserve Backup r12.5 installation media, contact
Arcserve Support. For all other previous releases of BrightStor ARCserve Backup or
BrightStor Enterprise Backup earlier than v9, you must uninstall the previous release
before you install this release.
For more information about upgrading to this release, see Upgrade Considerations (see
page 54).
94 Implementation Guide
Upgrade Arcserve Backup from a Previous Release
To upgrade Arcserve Backup from a previous release
1.
Insert the Arcserve Backup installation media into your computer's optical drive.
Note: If the Arcserve Backup Installation Browser does not appear, run Setup.exe
from the root directory on the installation media.
From the right column on the Product Installation Browser, click Install Arcserve
Backup for Windows.
The Prerequisite Components dialog opens.
2.
Click Next to install the Prerequisite Components.
Note: The Prerequisite Components dialog opens only if Setup does not detect
Arcserve Backup Prerequisite Components installed on the target computer.
3.
On the License Agreement dialog, accept the terms of the Licensing Agreement and
complete the fields on the Customer and Information dialog.
4.
Follow the prompts on the subsequent dialogs and complete all required
information.
The following list describes dialog-specific information about upgrading Arcserve
Backup from a previous release.
Chapter 4: Installing and Upgrading Arcserve Backup 95
Upgrade Arcserve Backup from a Previous Release
Methods dialog
If you are upgrading from a previous release to an Arcserve Primary Server, you
must select the Local Installation/Upgrade option. Arcserve Backup does not
support the following types of upgrades:
■
Upgrade from a previous release to an Arcserve Primary Server on a
remote system.
■
Silent upgrade from a previous release to an Arcserve Primary Server on a
system using a response file.
For all other types of upgrades, select the option corresponding to the task that
you want to perform.
96 Implementation Guide
Upgrade Arcserve Backup from a Previous Release
Components dialog
Lets you specify the Arcserve Backup components that you want to install on
the target system.
Be aware of the following considerations:
■
To install a primary server, you must install the Arcserve Backup Central
Management Option on the primary server.
■
To install member servers, the installation wizard must be able to detect
the Arcserve Backup domain name and primary server name in your
network. Therefore, you should complete at least one primary server
installation before you perform member server installations.
■
When you click the Arcserve Backup object or the Server object on the
Select Products dialog, the installation wizard specifies the default
Stand-alone Server installation components, regardless of the installation
type that you specified on the Select Install/Upgrade Type dialog. To
ensure that you are installing the correct components, expand the Server
object, expand the object for the type of Arcserve Backup server that you
want to install, and check the check boxes corresponding to the
components that you want to install.
■
Agent Deployment is a wizard-like application that lets you install or
upgrade Arcserve Backup agents on multiple remote systems, after you
install Arcserve Backup. To support this capability, Setup must copy Setup
source files to the Arcserve Backup server. To copy the contents of the
installation media to the Arcserve Backup server, you must select Agent
Deployment on the Components dialog. When you select Agent
Deployment, the length of time required to install or upgrade Arcserve
Backup increases significantly.
■
If you are performing a remote installation or a silent installation, do not
install the Arcserve Backup Client Agent for Windows into the same
directory as the Arcserve Backup base product.
■
Global Dashboard can be installed on primary servers, stand-alone servers,
and member servers. However, you cannot configure member servers to
function as Central Primary Servers and Branch Primary Servers. For more
information about Central Primary Servers and Branch Primary Servers, see
the Dashboard User Guide.
■
On computers running Windows Server Core, you can install only the
following Arcserve Backup products:
- Member Server and supported options
- Agent for Open Files
- Agent for Virtual Machines
- Client Agent for Windows
- Disaster Recovery Option
Chapter 4: Installing and Upgrading Arcserve Backup 97
Upgrade Arcserve Backup from a Previous Release
The following diagram illustrates the default installation path for the Client
Agent for Windows and Agent Deployment is specified:
98 Implementation Guide
Upgrade Arcserve Backup from a Previous Release
Accounts dialog
If Setup detects a cluster-aware application running in your environment, and
you want to install Arcserve Backup in the cluster-aware environment, check
the Cluster Environment Installation option and specify the path where you
want to install Arcserve Backup.
Note: Arcserve Backup server names and Arcserve Backup domain names
cannot exceed 15 bytes. A name totaling 15 bytes equates to approximately 7
to 15 characters.
Database Settings dialog
Lets you configure the Arcserve Backup database.
After you specify a database application (Microsoft SQL Server or Microsoft SQL
Server 2014 Express Edition) complete the required fields on this dialog.
Chapter 4: Installing and Upgrading Arcserve Backup 99
Upgrade Arcserve Backup from a Previous Release
Note: If you protect data that contains Unicode-based characters from East
Asian languages (for example, JIS2004) you must enable SQL collation to ensure
that Arcserve Backup can search and sort the data. To do this, click East Asian
collation and then select a language from the drop-down list.
Messages dialog
After you review the messages in the Important Warning Messages dialog, you
should attempt to resolve the problems at this time.
Setup Summary dialog
To modify the components that you want to install, click Back as often as
necessary to return to the dialog containing the installation options that you
want to change.
Installation Summary dialog
If any components you select require configuration, Setup displays the
necessary configuration dialogs at the end of the installation. You can configure
the component immediately or configure it later using Device Configuration or
Enterprise Module Configuration. For example, if you are using a single-drive
autoloader that requires configuration, Setup lets you start Device
Configuration by double-clicking the message for it on the Install Summary
dialog.
100 Implementation Guide
Create a Silent Installation Response File
License Verification dialog
To enter license keys, locate the components, agents, and options that you are
installing, select the Use License Key option, and enter the license key for the
component.
Click Continue to close the License Verification dialog.
Click Finish on the Installation Summary dialog to open the Arcserve Backup Server
Migration dialog.
Arcserve Backup Server Data Migration dialog
Specify the data that you want to migrate. For more information about data
migration, see Data Migration from a Previous Release (see page 57).
Important! The Arcserve Backup Server Data Migration dialog does not appear
when you upgrade from Arcserve Backup for Windows r12 SP1 and Arcserve
Backup for Windows r12.5 to this release.
5.
Click OK on the Arcserve Backup Server Data Migration dialog to complete the
upgrade.
Be aware of the following limitations and considerations:
■
Arcserve Backup does not support recovering the Arcserve Backup database when
the last backup was before you upgraded to this release. As a best practice, you
should back up the Arcserve Backup as soon as possible after the upgrade is
complete.
■
You may be required to restart the server after the upgrade process is complete.
This depends on whether all of the files, services, and registry settings have been
updated on the operating system level.
■
To ensure that all Arcserve Backup services start properly in a cluster-aware
environment, you must execute the cstop and cstart scripts on the Arcserve Backup
server before you open the Arcserve Backup Manager Console. You must complete
this task when you upgrade from Arcserve Backup r12.5 (includes the GA release
and the latest service packs) to this release.
Create a Silent Installation Response File
During an interactive installation, many Arcserve Backup components require you to
enter configuration information (for example, installation directory, user name, and
password). During a silent installation, (a non-interactive installation) this information is
read from a previously created response file. The default response file name is setup.icf,
but can be renamed to suit your needs.
Chapter 4: Installing and Upgrading Arcserve Backup 101
Create a Silent Installation Response File
To create a silent installation response file
1.
Insert the Arcserve Backup installation media into your computer's optical drive.
Browse to the \Install directory.
Double-click MasterSetup.exe to start MasterSetup, and click Next on the Welcome
to Arcserve Backup dialog.
2.
On the License Agreement dialog, accept the terms of the Licensing Agreement and
complete the fields on the Customer and Information dialog.
3.
Follow the prompts on the subsequent dialogs and complete all required
information.
The following list describes dialog-specific information about creating a response
file.
Methods dialog
You must select Create a response file to create the response file.
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Components dialog
Lets you specify the Arcserve Backup components that you want to install on
the target system.
Be aware of the following considerations:
■
To install a primary server, you must install the Arcserve Backup Central
Management Option on the primary server.
■
To install member servers, the installation wizard must be able to detect
the Arcserve Backup domain name and primary server name in your
network. Therefore, you should complete at least one primary server
installation before you perform member server installations.
■
When you click the Arcserve Backup object or the Server object on the
Select Products dialog, the installation wizard specifies the default
Stand-alone Server installation components, regardless of the installation
type that you specified on the Select Install/Upgrade Type dialog. To
ensure that you are installing the correct components, expand the Server
object, expand the object for the type of Arcserve Backup server that you
want to install, and check the check boxes corresponding to the
components that you want to install.
■
Agent Deployment is a wizard-like application that lets you install or
upgrade Arcserve Backup agents on multiple remote systems, after you
install Arcserve Backup. To support this capability, Setup must copy Setup
source files to the Arcserve Backup server. To copy the contents of the
installation media to the Arcserve Backup server, you must select Agent
Deployment on the Components dialog. When you select Agent
Deployment, the length of time required to install or upgrade Arcserve
Backup increases significantly.
■
If you are performing a remote installation or a silent installation, do not
install the Arcserve Backup Client Agent for Windows into the same
directory as the Arcserve Backup base product.
■
Global Dashboard can be installed on primary servers, stand-alone servers,
and member servers. However, you cannot configure member servers to
function as Central Primary Servers and Branch Primary Servers. For more
information about Central Primary Servers and Branch Primary Servers, see
the Dashboard User Guide.
■
On computers running Windows Server Core, you can install only the
following Arcserve Backup products:
- Member Server and supported options
- Agent for Open Files
- Agent for Virtual Machines
- Client Agent for Windows
- Disaster Recovery Option
Chapter 4: Installing and Upgrading Arcserve Backup 103
Create a Silent Installation Response File
The following diagram illustrates the default installation path for the Client
Agent for Windows and Agent Deployment is specified:
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Create a Silent Installation Response File
Accounts dialog
Arcserve Backup domain names and Arcserve Backup server names cannot
exceed 15 bytes. A name totaling 15 bytes equates to approximately 7 to 15
characters.
Note: If you do not retain the domain name from your previous installation,
Arcserve Backup changes your previous caroot password to a blank password.
You can change the blank password after the installation is complete.
The caroot password can consist of any combination of alphanumeric and
special characters, but may not exceed 15 bytes. A password totaling 15 bytes
equates to approximately 7 to 15 characters.
Chapter 4: Installing and Upgrading Arcserve Backup 105
Create a Silent Installation Response File
Database Settings dialog
If you protect data that contains Unicode-based characters from East Asian
languages (for example, JIS2004) you must enable SQL collation to ensure that
you can search and sort the data. To do this, click Language Support Options on
the SQL Server Express Instance dialog and follow the on-screen instructions to
complete the configuration. (If you are hosting the Arcserve Backup database
with Microsoft SQL Server, you click Language Support Options on the Select
Database Installation Path dialog.)
Setup Summary dialog
To modify the components that you want to install, click Back as often as
necessary to return to the dialog containing the installation options that you
want to change.
License Verification dialog
To enter license keys, locate the components, agents, and options that you are
installing, select the Use License Key option, and enter the license key for the
component.
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4.
After you generate the response file, you can use it with MasterSetup.exe, to
silently install the Arcserve Backup components that you selected.
By default, Arcserve Backup saves the response file in the following directory:
■
Windows Server 2003 platforms:
C:\Documents and Settings\Administrator\My Documents\Setup.icf
■
All other Windows platforms:
C:\Users\Administrator\Documents\Setup.icf
You can specify a different location by clicking the ellipsis button on the Setup
Summary dialog.
5.
After Setup competes the response file, click Finish.
To view full details about the required parameters, open the Windows Command Line
and execute the following command:
mastersetup /?
Example: Execute a Response File
The following example describes the syntax for executing a response file. The response
file is labeled setup.icf and is located in c:\temp.
mastersetup.exe /I:”c:\temp\setup.icf”
You can edit the setup.icf file to change the InstallScanEng setting from 1 to 0 to indicate
that the Scan Engine should not be installed.
Note: You may have to restart the target system after the installation completes. To
determine if you have to restart your machine, check the ProdWiz.log for a restart
message.
For more information about using a response file to install Arcserve Backup, see
Upgrade Arcserve Backup Agents Silently to the Current Release (see page 107).
Upgrade Arcserve Backup Agents Silently to the Current Release
Situations may arise where you want to upgrade agents from different Arcserve releases
installed on a system to the current release. The process of identifying the agents, their
release numbers, and the process of performing the upgrade itself, can take a lot of
time.
To simplify this task, you can run MasterSetup silently from the Windows Command Line
to upgrade all Arcserve Backup agents that are installed on a system to the current
release.
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Upgrade Arcserve Backup Agents Silently to the Current Release
There are several methods that you can use to complete this task.
■
Execute MasterSetup directly from the installation media. Specify the syntax to
upgrade all agents on the target (remote) system.
■
Share the optical drive where the installation media is mounted on your network.
Execute the command from the target (remote) system and specify the syntax to
upgrade all agents on the local system.
■
Create a network share and copy the entire contents of the installation media to
the shared directory. Execute the command from the target (remote) system and
specify the syntax to upgrade all agents on the local system.
When you run MasterSetup from the Command Line, you cannot upgrade the Arcserve
Backup base product and Arcserve Backup options.
MasterSetup is installed in the following directory on the installation media:
<drive>\Install\mastersetup.exe
To upgrade Arcserve Backup agents to the current release
1.
Complete the steps described in Upgrade Arcserve Backup from a Previous Release.
2.
Create a response file using the steps described in Create a Silent Installation
Response File (see page 101).
3.
After you complete the upgrade process and create a response file, open the
Windows Command Line and browse to the directory where MasterSetup is
accessible.
Execute MasterSetup using the following syntax:
MasterSetup [/?][/D][/H:<host name>][/U:<User Name>][/P:<Password>][/I:<Icf Path>][/AU][/O]
Note: Square brackets [ ] indicate that the argument inside the brackets is optional.
Angle brackets < > indicate that the argument inside the brackets is required.
/?
Displays the usage for this command.
/D
Displays the status of the installation.
/H
Specifies the host name of the target system.
/U
Specifies the user name for the target system.
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/P
Specifies the password for the user name on the target system.
/I
Specifies the location of the response file.
/AU
Specifies to perform a silent upgrade.
Note: This argument lets you upgrade all agents installed on the local system.
/O
Specifies the location of the output file. To use this argument, you must specify
the /AU argument.
After the execution is complete, all agents installed on the specified systems are
upgraded to this release.
Note: If MasterSetup detects that the Arcserve Backup base product is installed on the
target system, the upgrade process fails.
Examples: MasterSetup Syntax
The following example describes the syntax required to upgrade all agents installed on
computer001 to this release. The user is logged in to a primary server, the user name is
administrator, and the password is test-001.
mastersetup /h:computer001 /u:administrator /p:test-001 /au
The following example describes the syntax required to upgrade all agents that are
installed on the local system. The user must be logged in to the target system with user
account that has administrative privileges.
mastersetup /au
Chapter 4: Installing and Upgrading Arcserve Backup 109
Deploy Agents to Remote Computers from the Primary Server
Deploy Agents to Remote Computers from the Primary Server
Arcserve Backup lets Backup Administrators and Backup Managers install and upgrade a
collection of Arcserve Backup agents on remote computers simultaneously using the
Agent Deployment wizard application. Agent Deployment verifies that you are running
the most current version of a selected group of Arcserve Backup agents in your backup
environment.
You can deploy agents to remote computers from primary servers and stand-alone
servers.
Agent Deployment lets you deploy the following Arcserve Backup products:
■
Arcserve Backup Agent for Microsoft Exchange Server
■
Arcserve Backup Agent for Open Files
■
Arcserve Backup Agent for Virtual Machines
■
Arcserve Backup Client Agent for Windows
■
Arcserve Backup Diagnostic Utility
Note: If Agent Deployment detects agents installed on remote computers other than
the products listed above, the deployment process terminates.
The following diagram illustrates how to install and upgrade agents on remote
computers:
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Using Agent Deployment, you can deploy agents using the methods described in the
following table:
Deployment Method
More Information
Automatic upgrade
Deploy Agents to Remote Computers Using Automatic
Upgrade (see page 113)
Custom deployment
Deploy Agents to Remote Computers Using Custom
Deployment (see page 115)
Virtual machine
deployment
Deploy Agents to Virtual Machines Using Virtual Machine
Deployment (see page 117)
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Deploy Agents to Remote Computers from the Primary Server
Remote Deployment Considerations
Review the following before using Agent Deployment:
■
Agent Deployment requires installation files that you can install on the Arcserve
Backup server. This approach eliminates the need to provide the Arcserve Backup
installation media when you run Agent Deployment. Agent Deployment requires
approximately 1.3 GB of hard disk space and can significantly increase the length of
time required to install Arcserve Backup. To eliminate the need to provide the
installation media, you must explicitly select Agent Deployment Setup Files when
you install Arcserve Backup.
■
Do not use Agent Deployment to install the Agent for Microsoft Exchange Server on
Exchange Client Access Servers and Hub Transport Servers.
■
Agent Deployment requires that you specify the host names of the target systems.
Arcserve Backup does not support specifying IP addresses when deploying agents to
remote systems.
■
Agent Deployment installs agents using their default installation path. For example,
Agent Deployment installs or upgrades the Client Agent for Windows in this path
(x86 systems):
C:\Program Files\CA\ARCserve Backup Client Agent for Windows
■
You must log into your computer with an account that has administrative privileges
to deploy agents to remote computers.
■
Verify that the administrative share on the remote computers (for example, C$,
Admin$, and so on) is accessible from the server that pushes the agents.
■
Verify that the firewall exception rule for File and Printing Service on the remote
computers is enabled. This task is required on Windows Server 2008 systems
because, by default, Windows Server 2008 firewall policy blocks File and Printing
Service communication.
■
To prevent the Windows firewall from blocking File and Print Sharing
communication, use Domain level group policy to enable an exception to File and
Print Sharing communication on all servers in your backup environment.
■
On Windows XP systems, follow these steps to disable simple file sharing and verify
that you can install agents on remote computers successfully:
1.
Log in to the remote Windows XP computer.
Double-click My Computer on the desktop.
2.
Click Folder Options on the Tools menu.
3.
Click the View tab.
Locate Use simple file sharing (recommended).
Clear the check box next to Use simple file sharing (recommended), and click
OK.
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Deploy Agents to Remote Computers Using Automatic Upgrade
Arcserve Backup Agent Deployment lets Backup Administrators and Backup Managers
install and upgrade Arcserve Backup agents on remote computers. Automatic upgrade
lets you deploy agents to detected computers with agents that require an upgrade to
this release. This method helps ensure that the release numbers of all agents running in
your Arcserve Backup environment are the same as the Arcserve Backup base product.
Note: When using Automatic upgrade, you cannot specify the host name of the remote
computers manually.
The Automatic upgrade method lets you deploy these agents and components:
■
Arcserve Backup Agent for Microsoft Exchange Server
■
Arcserve Backup Agent for Microsoft SQL Server
■
Arcserve Backup Agent for Microsoft SharePoint Server
■
Arcserve Backup Agent for Open Files
■
Arcserve Backup Agent for Oracle
■
Arcserve Backup Agent for Virtual Machines
■
Arcserve Backup Client Agent for Windows
■
Arcserve Backup Diagnostic Utility
Automatic upgrade must detect an agent from a previous release installed on the target
computer to upgrade the agents to this release. If an agent is not detected, use the
Custom deployment method to install the agents on the target computer.
Note: Before you complete the following task, see Remote Deployment Considerations
(see page 112).
To deploy agents to remote computers using Automatic Upgrade
1.
Open the Arcserve Backup Manager Console.
From the Quick Start Menu, select Administration, and click Agent Deployment.
Arcserve Backup Agent Deployment starts and the Login Server dialog opens.
2.
Complete the required fields in the Login Server dialog, and click Next.
3.
In the Methods dialog, click Automatic upgrade, and click Next.
The Components dialog displays a list of computers detected by Agent Deployment
that are running Arcserve Backup agents from a previous release.
4.
Click Next to populate the Host Information dialog with host names, user names,
and passwords for the detected computers.
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Deploy Agents to Remote Computers from the Primary Server
5.
To modify the user name and password for a remote computer, do the following:
a.
Click the check box next to a host name to select it.
b.
Click the UserName field next to the host name and type the user name in the
format <domain>\<user name>.
c.
Click the Password field and type the password.
Note: When the user name and password are the same for all remote computers,
select all of the computer check boxes. Under For all selected hosts, type the user
name in the User field in the format <domain>\<user name>, type the password in
the Password field, then click Apply Credentials.
6.
Click the Allow the Remote Registry service to run for the duration of the remote
installation process option. This option lets Agent Deployment retrieve information
about the target computers and verify that credentials specified are correct.
Note: This option lets the Remote Registry service run only during the remote
installation process.
7.
(Optional) To remove computers from the Host and Credentials list, click the check
box next to the host you want to remove, and click Remove.
8.
Click Next.
Agent Deployment validates the information specified for all specified hosts. If no
authentication errors are detected, pending appears in the Status field. If an
authentication error is detected, click Failed in the Status field to discover the
reason. You must correct all Failed messages to continue.
9.
When the Status field for all remote hosts displays Verified, click Next.
10. In the Setup Summary dialog, verify the components and the host names specified,
and click Next.
11. In the Installation Status dialog, click Install, and click Next.
Agent Deployment installs or upgrades the Arcserve Backup agents on the specified
computers.
After all upgrades are complete, the Installation Report dialog opens.
12. In the Restart dialog, click the check box next to the remote computer that you
want to restart now, and click Restart.
Optionally, click the All check box to restart all remote computers now.
Agent Deployment restarts all of the computers.
Note: To create a list of remote computers that require a restart, click Export
Restart Report.
13. After the Status field for all remote computers displays complete, click Finish.
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Deploy Agents to Remote Computers Using Custom Deployment
Arcserve Backup Agent Deployment lets Backup Administrators and Backup Managers
install and upgrade Arcserve Backup agents on remote computers. Custom deployment
lets you specify the agents that you want to install and upgrade on remote computers.
Computers of this type may or may not have a previous version of an agent installed.
This method helps ensure that the release number of all agents running in your Arcserve
Backup environment are the same release number as the Arcserve Backup base
product.
Using the Custom deployment method, you can deploy the following agents and
components:
■
Arcserve Backup Agent for Microsoft Exchange Server
■
Arcserve Backup Agent for Open Files
■
Arcserve Backup Agent for Virtual Machines
■
Arcserve Backup Client Agent for Windows
■
Arcserve Backup Diagnostic Utility
Note: Before you complete the following task, see Remote Deployment Considerations
(see page 112).
To deploy agents to remote computers using Custom Deployment
1.
Open the Arcserve Backup Manager Console.
From the Quick Start Menu, select Administration, and click Agent Deployment.
Arcserve Backup Agent Deployment starts and the Login Server dialog opens.
2.
Complete the required fields in the Login Server dialog, and click Next.
3.
In the Methods dialog, click Custom installation, and click Next.
4.
In the Components dialog, select the agents to install on all remote computers, and
click Next.
Chapter 4: Installing and Upgrading Arcserve Backup 115
Deploy Agents to Remote Computers from the Primary Server
5.
In the Host Information dialog, specify the names of remote hosts by doing one of
the following:
■
Click Import to import a list of remote computers from a text file.
Note: The host names must be separated the new line delimiter. You can
import multiple text files, however, the total number of remote computers
must be less than or equal to 1000.
■
Specify the remote host name in the Host Name field, and click Add. Repeat
this step as necessary until all required host names appear in the Host column.
Note: You can specify up to 1000 remote computers. To deploy agents to more
than 1000 remote computers, restart Agent Deployment and repeat this task, or
run Agent Deployment from an alternate Arcserve Backup primary server or
stand-alone server.
6.
Specify the user name and password for each remote host by doing the following:
a.
Click the check box next to a host name to select it.
b.
Click the UserName field next to the host name and type the user name in the
format <domain>\<user name>.
c.
Click the Password field and type the password.
Note: If the user name and password are the same for all remote computers, select
all of the check boxes. Under For all selected hosts, type the user name in the User
field in the format <domain>\<user name>, type the password in the Password
field, then click Apply Credentials.
7.
Click the Allow the Remote Registry service to run for the duration of the remote
installation process option. This option lets Agent Deployment retrieve information
about the target computers and verify that credentials specified are correct.
Note: This option lets the Remote Registry service run only during the remote
installation process.
8.
(Optional) To remove a host from the Host and Credentials list, click the check box
next to the host name, and click Remove.
9.
Click Next.
Agent Deployment validates the information for all specified hosts. If no
authentication errors are detected, pending appears in the Status field. If an
authentication error is detected, click Failed in the Status field to discover the
reason. You must correct all Failed messages to continue.
10. After the Status field for all hosts displays Pending or Verified, click Next.
11. In the Setup Summary dialog, verify the components and the host names specified,
and click Next.
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12. In the Installation Status dialog, click Install.
Agent Deployment installs or upgrades the Arcserve Backup agents on the specified
hosts.
After all installations and upgrades are complete, the Installation Report dialog
opens.
13. Do one of the following:
■
If there are remote computers that require a restart, click Next.
The Restart dialog opens to identify the remote computers that require a
restart, and click Restart.
Continue to the next step.
■
If there are no remote computers that require a restart, click Finish.
14. In the Restart dialog, click the check box next to the remote host that you want to
restart now.
Optionally, you can click the All check box to restart all remote computers now.
Click Restart.
Agent Deployment restarts all remote computers now.
Note: To create a list of remote computers that require a restart, click Export
Restart Report.
15. After the Status field for all remote computers displays complete, click Finish.
Deploy Agents to Virtual Machines Using Virtual Machine Deployment
Arcserve Backup Agent Deployment lets Backup Administrators and Backup Managers
install and upgrade Arcserve Backup agents on local or remote virtual machines (VMs).
The target VMs may or may not have a previous version of an agent installed. This
method helps ensure that the release numbers of all agents running on the VMs in your
Arcserve Backup environment are the same release number as the Arcserve Backup
base product.
Using the Virtual Machine deployment method you can deploy the following agents and
components:
■
Arcserve Backup Agent for Open Files
■
Arcserve Backup Agent for Virtual Machines
■
Arcserve Backup Client Agent for Windows
■
Arcserve Backup Diagnostic Utility
Chapter 4: Installing and Upgrading Arcserve Backup 117
Deploy Agents to Remote Computers from the Primary Server
Be aware of the following:
■
To install or upgrade an agent on a VM, the VM must be powered on.
■
Agent Deployment installs or upgrades agents on all VMs that reside in the ESX/ESXi
Server system and the Hyper-V host system.
Note: Before you complete the following task, see Remote Deployment Considerations
(see page 112).
To deploy agents to virtual machines using Virtual Machine Deployment
1.
Open the Arcserve Backup Manager Console.
From the Quick Start Menu, select Administration and click Agent Deployment.
Arcserve Backup Agent Deployment starts and the Login Server dialog opens.
2.
Complete the required fields in the Login Server dialog, and click Next.
3.
From the Methods dialog, select Virtual Machine deployment, and click Next.
4.
From the Components dialog, select the agents that you want to install on all
remote computers, and click Next.
5.
Specify the names of remote computers that contain the VMs in the Host
Information dialog by doing one of the following:
■
Click Import to import a list of remote computers from a text file.
Note: The host names must be separated the new line delimiter. You can
import multiple text files, however, the total number of remote computers
must be less than or equal to 1000.
■
Click Refresh to import the existing VMs from the Arcserve Backup database.
■
Specify the remote host name in the Host Name field and click Add. Repeat this
step as necessary until all required host names appear in the Host column.
After the host names appear in the Host column, continue to the next step.
Note: You can specify up to 1000 remote computers. To deploy agents to more
than 1000 remote computers, you can restart Agent Deployment and repeat this
task, or, run Agent Deployment from an alternate Arcserve Backup primary server
or stand-alone server.
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6.
Specify the user name and password for each remote host by doing the following:
a.
Click the check box next to a host name to select it.
b.
Click the UserName field next to the host name and type the user name in the
format <domain>\<user name>.
c.
Click the Password field and type the password.
Note: If the user name and password are the same for all remote computers, select
all of the check boxes. Under For all selected hosts, type the user name in the User
field in the format <domain>\<user name>, type the password in the Password
field, then click Apply Credentials.
7.
Click the Allow the Remote Registry service to run for the duration of the remote
installation process option. This option lets Agent Deployment retrieve information
about the target computers and verify that credentials specified are correct.
Note: This option lets the Remote Registry service run only during the remote
installation process.
8.
To remove a host from the Host and Credentials list, click the check box next to the
host name, and click Remove.
9.
Click Next.
Agent Deployment validates the information for all specified hosts. If no
authentication errors are detected, pending appears in the Status field. If an
authentication error is detected, click Failed in the Status field to discover the
reason. You must correct all Failed messages to continue.
10. After the Status field for all hosts displays Pending or Verified, click Next.
11. In the Setup Summary dialog, verify the components and the host names specified,
and click Next.
12. In the Installation Status dialog, click Install.
Agent Deployment installs or upgrades the Arcserve Backup agents on the specified
hosts.
After all installations and upgrades are complete, the Installation Report dialog
opens.
13. Do one of the following:
■
If there are remote computers that require a restart, click Next, then click
Restart.
■
If there are no remote computers that require a restart, click Finish.
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How to Install Arcserve Backup Using Unicenter Software Delivery
14. In the Restart dialog, click the check box next to the remote host that you want to
restart now, and click Restart.
Optionally, click the All check box to restart all remote computers now.
Note: To create a list of remote computers that require a restart, click Export
Restart Report.
15. After the Status field for all remote computers displays complete, click Finish.
The Arcserve Backup agents are deployed on the VMs.
How to Install Arcserve Backup Using Unicenter Software Delivery
MasterSetup is the main installation program for Arcserve Backup. As an alternative to
using MasterSetup, you can perform a silent installation or use Unicenter Software
Delivery to install Arcserve Backup components. The following sections include
information about each of these alternate installation methods.
Important! You cannot install the Arcserve Backup server component (primary server,
member server, and data mover server) using Unicenter Software Delivery.
This section contains the following topics:
Register Arcserve Backup on the Unicenter Software Delivery Server (see page 120)
Components and Prerequisites (see page 121)
Install Arcserve Backup Components Using Unicenter Software Delivery (see page 125)
Register Arcserve Backup on the Unicenter Software Delivery Server
Unicenter Software Delivery is a flexible tool for distributing, installing, verifying,
updating, and uninstalling software from a central location. If you have Unicenter
Software Delivery, you can use this tool to distribute and install Arcserve Backup. For
more information on configuring and using Unicenter Software Delivery, see the
Unicenter Software Delivery documentation.
Before you can use Unicenter Software Delivery to distribute and install Arcserve
Backup, you must register the software on the Unicenter Software Delivery server. The
following procedure describes how to register Arcserve Backup on the Unicenter
Software Delivery server.
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To register Arcserve Backup on the Unicenter Software Delivery server
1.
Insert the Arcserve Backup installation media into your optical drive and browse to
the SD Packages folder.
2.
Double-click SDRegister.exe
The Choose Product to Register dialog appears.
3.
Select the individual package that you want to register.
The License Agreement dialog appears.
Note: You must agree to the license agreement for each product selected to
continue with the registration.
4.
After you select the products that you want to register, click Next to continue.
The Unicenter Software Delivery User Details dialog appears.
5.
Specify the required information in the following fields:
■
USD Server
■
User ID
■
Domain
■
Password
Note: If you leave the above fields blank, Unicenter will attempt to register the
selected products using your current system account credentials.
6.
Click Next.
All selected packages are registered and added to the Unicenter Software Delivery
explorer.
Components and Prerequisites
The following tables list the components and prerequisites for the Arcserve Backup
components you can register with Unicenter Software Delivery.
Arcserve Backup Client Agents for Windows
Component
Prerequisites
Windows Client Agent
■
CA ETPKI for Windows
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
Arcserve Installer Assistance Utility
Chapter 4: Installing and Upgrading Arcserve Backup 121
How to Install Arcserve Backup Using Unicenter Software Delivery
Component
Prerequisites
Windows 64-bit Client Agent
■
CA ETPKI for Windows
■
CA ETPKI for Windows 64-bit
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
Arcserve Installer Assistance Utility
Arcserve Backup Agents
Component
Prerequisites
Arcserve Backup Agent for Open Files
■
CA ETPKI for Windows
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
■
CA ETPKI for Windows
■
CA ETPKI for Windows 64-bit
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
■
CA ETPKI for Windows
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
■
CA ETPKI for Windows
■
CA ETPKI for Windows 64-bit
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
Arcserve Backup Agent for Open Files
64-bit
Arcserve Backup Agent for Microsoft
Exchange Server
Arcserve Backup Agent for Microsoft
Exchange Server 64-bit
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Component
Prerequisites
Arcserve Backup Agent for Informix
■
CA ETPKI for Windows
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
■
CA ETPKI for Windows
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
■
CA ETPKI for Windows
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
■
CA ETPKI for Windows
■
CA ETPKI for Windows 64-bit
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
■
CA ETPKI for Windows
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
■
CA ETPKI for Windows
■
CA ETPKI for Windows 64-bit
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
Arcserve Backup Agent for Lotus Domino
Arcserve Backup Agent for Oracle
Arcserve Backup Agent for Oracle 64-bit
Arcserve Backup for Microsoft SQL Server
Arcserve Backup for Microsoft SQL Server
64-bit
Chapter 4: Installing and Upgrading Arcserve Backup 123
How to Install Arcserve Backup Using Unicenter Software Delivery
Component
Prerequisites
Arcserve Backup Agent for Sybase
■
CA ETPKI for Windows
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
■
CA ETPKI for Windows
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
■
CA ETPKI for Windows
■
CA ETPKI for Windows 64-bit
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
Arcserve Backup Agent for Microsoft
SharePoint Server
Arcserve Backup Agent for Microsoft
SharePoint Server 64-bit
Arcserve Backup Options
Component
Prerequisites
Arcserve Backup Enterprise Option for SAP ■
R/3
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
Arcserve Backup Enterprise Option for SAP ■
R/3 64-bit
124 Implementation Guide
CA ETPKI for Windows
CA ETPKI for Windows
■
CA ETPKI for Windows 64-bit
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
How to Install Arcserve Backup Using Unicenter Software Delivery
Component
Prerequisites
Arcserve Backup Agent for Virtual
Machines
■
CA ETPKI for Windows
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
■
CA ETPKI for Windows
■
CA ETPKI for Windows 64-bit
■
Microsoft Installer and Microsoft
Visual C++ Redistributable Package
■
CA License
■
Arcserve Installer Assistance Utility
Arcserve Backup Agent for Virtual
Machines 64-bit
The installed components have various procedures defined. Most include the following:
■
Local Install: Installs the component
■
Local Uninstall: Uninstalls the component
Important! Many of these components have prerequisites you must fulfill before they
can be installed. You must ensure that the target computer contains the proper
configuration to install and run the component. This information is available in the
documentation for the individual agents and options.
Install Arcserve Backup Components Using Unicenter Software Delivery
To install Arcserve Backup components, the previously generated response file must be
specified when the Unicenter Software Delivery Job is created.
Note: For information about creating a response file, see Create a Silent Installation
Response File (see page 101).
To install Arcserve Backup components using Unicenter Software Delivery
1.
In Unicenter Software Delivery Explorer, right-click the installation procedure you
want to use.
Drag it to the computer or group of computers you want to install it on, and select
the Schedule Jobs option from the displayed menu.
The Setup Jobs dialog appears.
Chapter 4: Installing and Upgrading Arcserve Backup 125
Post-Installation Tasks
2.
Specify the response file in the User Parameters field on the Job Options tab, using
the following syntax and arguments:
ICFPATH={fullpath to the response file}
Example:
ICFPATH=\\sdo-server\sdlib$\responsefiles\setup.icf.
sdo-server
Specifies the Unicenter Software Delivery server.
setup.icf
Specifies the name of the response file that was created using
MasterSetup.exe.
When the job runs the installation program on the target computer, it reads the
configuration information from the response file stored on the Unicenter Software
Delivery server.
Note: If the CA ETPKI for Windows installation fails, double-click the job to view the
returns codes. If the return code is 1 or 2, you must restart the target system and
then repeat this procedure.
Post-Installation Tasks
After you install or upgrade Arcserve Backup ensure that you complete the following
tasks:
■
If you installed agents or options that require configuration, see the appropriate
agent or option guide. You can access Arcserve Backup documentation from the
installation media or from the Help menu on the Arcserve Backup Manager
Console.
■
To ensure that all jobs start on schedule, synchronize the system time between the
primary server and all of its member servers.
Note: Use Windows Time Service to synchronize the time on all Arcserve Backup
servers in your domain.
■
126 Implementation Guide
Set up the Arcserve Backup Database Protection Job. For more information, see
Start the Arcserve Backup Database Protection Job (see page 207), or the
Administration Guide.
Chapter 5: Installing and Upgrading Arcserve
Backup in a Cluster-aware Environment
This section contains the following topics:
Introduction to Cluster-aware Installations (see page 127)
Deployment Considerations (see page 127)
Plan Your Arcserve Backup HA Deployment (see page 128)
Deploy Arcserve Backup Server on MSCS (see page 130)
Deploy Arcserve Backup Server on NEC Cluster (see page 150)
How to Verify a Cluster-aware Installation and Upgrade (see page 180)
Introduction to Cluster-aware Installations
Installation of Arcserve Backup in a cluster environment with job failover capability is
supported for the following cluster platforms:
■
Microsoft Cluster Server (MSCS) in x86/x64 Windows Server
■
CLUSTERPRO/ExpressCluster X 2.1 for Windows
■
CLUSTERPRO/ExpressCluster X 3.0 for Windows
■
CLUSTERPRO/ExpressCluster X 3.1 for Windows
Deployment Considerations
Before you begin to deploy Arcserve Backup into a cluster environment, you need to be
aware of the following considerations:
■
Supported operating systems--For information about supported operating systems,
see the Arcserve Backup Readme file.
■
Required Cluster Resource Considerations--As with other cluster-aware
applications, the Arcserve Backup HA server needs to bind itself with some cluster
resources, including a shared disk and a virtual name/IP address. Clusters resources
can be grouped together to allow you to install Arcserve Backup into an existing
group and bind it with the existing cluster resources already established for that
group, or to create a dedicated group for Arcserve Backup deployment.
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 127
Plan Your Arcserve Backup HA Deployment
■
Special Installation/Configuration Considerations--To deploy Arcserve Backup into
all cluster nodes, you need install the same Arcserve Backup components on all
nodes, and each of these components must be configured in the same way. The
Arcserve Backup system accounts must be the same for all Arcserve Backup servers
installed on each of the cluster nodes.
Note: The setup program for cluster machines does not support remote installation
of the Arcserve Backup base product or the Arcserve Backup agents. This remote
install limitation for the Arcserve Backup agents (for example, the Agent for
Microsoft SQL Server and the Agent for Microsoft Exchange Server) only applies if
you use a virtual host. Remote installation of Arcserve Backup agents using the
physical hosts of clusters is supported.
■
Failover Trigger Mechanism Considerations--Arcserve Backup has its own cluster
resource Dynamic Link Library functions (DLL) and scripts to extend the cluster
service capabilities to monitor and detect Arcserve Backup failures. The network
name and IP address of a virtual server allows Arcserve Backup to appear as a single
system and take advantage of the capabilities of cluster management tools.
■
Upgrade Considerations--To ensure that all Arcserve Backup services start properly,
you must execute the cstop and cstart scripts after you complete the upgrade
process and before you open the Arcserve Backup Manager Console. You must
perform this task when you upgrade from Arcserve Backup r12.5 (includes the GA
release and all of the latest service packs), Arcserve Backup r15 (includes the GA
release and all of the latest service packs), and r16 (includes the GA release and all
of the latest service packs) to this release.
The cstop and cstart batch files are stored in the Arcserve Backup installation
directory on the Arcserve Backup server.
Note: For more information about using cstop and cstart, see the Administration
Guide.
Plan Your Arcserve Backup HA Deployment
High availability (HA) is often associated with fault-tolerant systems, meaning a system
can continue to operate in the presence of a component failure or a planned shutdown.
A single component failure in a fault-tolerant system will not cause a system
interruption because the alternate component will take over the task transparently.
With Arcserve Backup central management the need for high availability becomes more
important to provide 24x7 data protection, especially for the primary server, which
plays a key role as the centralized control center for the Arcserve Backup domain.
128 Implementation Guide
Plan Your Arcserve Backup HA Deployment
Prior to performing cluster-aware installation of a Arcserve Backup server, you should
consider the following:
Which Arcserve Backup server(s) will be deployed as cluster-aware?
Usually in a central management environment, the Arcserve Backup primary server is
considered a better candidate to protect by cluster to achieve HA capability. However,
clustered member servers are also supported.
Note: The setup program for cluster machines does not support remote installation of
the Arcserve Backup base product or the Arcserve Backup agents. This remote install
limitation for the Arcserve Backup agents (for example, the Agent for Microsoft SQL
Server and the Agent for Microsoft Exchange Server) only applies if you use a virtual
host. Remote installation of Arcserve Backup agents using the physical hosts of clusters
is supported.
Which cluster nodes will be deployed as a Arcserve Backup HA server?
A cluster system may include several cluster nodes. In a cluster environment, you must
have one node that is configured as the active node and one or more that are
configured as passive nodes. Usually you would have a "one active + one passive"
solution; however, it is also possible to configure a "one active + multiple passive"
solution.
Where to install Arcserve Backup?
In a production environment, a cluster system might be shared by multiple
cluster-aware applications. Each cluster-aware application should have its own virtual
name and IP address and a dedicated shared disk. You have three choices for Arcserve
Backup deployment:
■
Install Arcserve Backup into a dedicated group.
The best practice is to create a dedicated group as the container for the virtual
name/IP address and shared disk, and to deploy Arcserve Backup into the new
created group. The benefit of this is that the risk of failover can be limited to the
group level, and not to other applications. For example, a Arcserve Backup server
failover will not impact a SQL Server.
■
Install Arcserve Backup into an existing group created by other applications.
Other cluster-aware applications (such as SQL Server Cluster) will create their own
groups to manage application specified resources. It is possible for Arcserve Backup
to share these groups with existing applications by installing Arcserve Backup into
the shared disk in the same group.
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 129
Deploy Arcserve Backup Server on MSCS
Which Arcserve Backup database type to use?
Arcserve Backup primary server supports using a local Microsoft SQL Server 2014
Express Edition installation and a local or remote Microsoft SQL Server installation as
the back-end database. However, a cluster-aware primary server only supports the
following scenarios:
■
Microsoft SQL Server 2014 Express Edition (SQLE)
If you do not purchase a SQL Server cluster and can accept the limitations imposed
by SQL Server 2014 Express, it is the best choice.
Note: In a MSCS cluster environment, if the Arcserve database is SQLE, the Arcserve
Backup the database summary (on the Database manager) will display the physical
name of the install path instead of the virtual name.
■
Local Microsoft SQL Server Cluster
If there is existing SQL Server cluster in your production environment, you can use it
as the database for Arcserve Backup.
Note: Arcserve Backup does not support local installations of Microsoft SQL Server
for the Arcserve Backup database in NEC CLUSTERPRO/ExpressCluster
environments.
■
Remote Microsoft SQL Server
You can also select a remote SQL Server as the Arcserve Backup database, which
should safely provide 24x7 stable services.
Deploy Arcserve Backup Server on MSCS
This section contains the following topics:
MSCS Hardware Requirements (see page 131)
MSCS Software Requirements (see page 131)
MSCS Cluster Resource Preparation (see page 131)
Prepare MSCS Cluster Resources on Windows Server 2008 Systems (see page 132)
Prepare MSCS Cluster Resources on Windows Server 2012 Systems (see page 133)
Install Arcserve Backup in an MSCS Cluster-aware Environment (see page 134)
Upgrade Arcserve Backup from r12.5, r15 and r16 to r16.5 in an MSCS Cluster
Environment (see page 143)
Uninstall Arcserve Backup from an MSCS Cluster (see page 147)
Delete Arcserve Backup Cluster Resources (see page 148)
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Deploy Arcserve Backup Server on MSCS
MSCS Hardware Requirements
To deploy Arcserve Backup on a MSCS cluster, your system must meet the following
hardware requirements:
■
All cluster nodes should have identical hardware configurations (SCSI adapters,
Fiber Adapters, RAID Adapters, network adapters, disk drives, for example).
■
You should use separate SCSI/Fiber adapters for disk and tape devices.
Note: You should ensure that the hardware for all nodes is similar, if not identical,
to make configuration easier and eliminate any potential compatibility problems.
MSCS Software Requirements
To deploy Arcserve Backup on a MSCS cluster, your system must meet the following
software requirements:
■
■
Arcserve Backup supports cluster-aware configurations on the following operating
systems:
–
Windows Server 2003 x86
–
Windows Server 2003 x64
–
Windows Server 2008 x86
–
Windows Server 2008 x64
–
Windows Server 2008 R2
–
Windows Server 2012 x64
HA platform is configured for a MSCS cluster
MSCS Cluster Resource Preparation
If you are installing Arcserve Backup into a dedicated group, you need to create the
required resources into the new dedicated group, including a virtual IP address, virtual
name, and a shared disk.
Note: Cluster Administrator (Windows Server 2003) and Failover Cluster Manager
(Windows Server 2008 and Windows Server 2012) are utilities provided by Microsoft
that are installed on servers that have MSCS installed. You perform most of the
configuration and management tasks associated with clusters using these utilities.
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 131
Deploy Arcserve Backup Server on MSCS
In following screen example, a group named "ARCserve Group" is created for Arcserve
Backup installation with three related resources on a Windows Server 2003 system:
■
Shared Disk S:
■
Virtual IP address
■
Virtual Name
Later you can select to install Arcserve Backup into a path located in shared disk S:
If you want to share the same group with an existing application, you will not need to
create new resources. In the same screen example, you can install Arcserve Backup into
"Cluster Group", binding it with the quorum disk and management virtual IP address
and virtual name.
Note: Cluster Group is the name of the default resource group created by MSCS during
setup when the cluster is created. The Cluster Group contains a quorum disk resource, a
virtual IP address, and virtual name and is used for cluster management purposes. The
disk containing the quorum resource is called the quorum disk, and it must be a
member of the default Cluster Group.
Prepare MSCS Cluster Resources on Windows Server 2008 Systems
On Windows Server 2008 systems, use the Failover Cluster Management utility to
prepare MSCS cluster resources.
Note: On Windows Server 2008 systems, the utility is named Failover Cluster
Management. On Windows Server 2008 R2 systems, the utility is named Failover Cluster
Manager. The steps that follow describe how to prepare cluster resources on Windows
Server 2008 systems.
To prepare MSCS cluster resources on Windows Server 2008 systems
1.
From the Windows Start menu, open Failover Cluster Management.
The High Availability Wizard, Before You Begin dialog opens.
2.
Review the content on the Before You Begin dialog and click Next.
The Failover Cluster Management window opens.
132 Implementation Guide
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3.
From the directory tree, right-click Services and applications and click Configure a
server or application on the pop-up menu.
The Select Service or Application dialog opens.
4.
In the list of services and applications, click Other Server, and then click Next.
The Client Access Point dialog opens.
5.
Complete the required fields on the Client Access Point dialog. Verify that you
provide the following information:
■
Name of the service
■
Public and private IP address for the location of the service
Click Next.
The Select Storage dialog opens.
6.
Specify the the volume that you want to assign to the service or application.
Click Next, and then click Finish.
The cluster resource is prepared.
Prepare MSCS Cluster Resources on Windows Server 2012 Systems
On Windows Server 2012 systems, use the Failover Cluster Management utility to
prepare MSCS cluster resources.
Follow these steps:
1.
From the Windows Start menu, open Failover Cluster Management.
2.
Right-click Roles and then click Configure Role.
The High Availability Wizard, Before You Begin dialog opens.
3.
Review the content on the Before You Begin dialog and click Next.
4.
Click the Select Role option and click Other Server from the list of roles pop-up
menu.
The Client Access Point dialog opens.
5.
Complete the required fields on the Client Access Point dialog. Verify that you
provide the following information:
■
Name of cluster role
■
Public and private IP address for the location of the cluster role
Click Next.
The Select Storage dialog opens.
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 133
Deploy Arcserve Backup Server on MSCS
6.
Specify the the volume that you want to assign to the cluster role.
Click Next and the message "High availability was successfully configured for the
role." appears.
Click Finish.
The cluster resource is prepared.
Install Arcserve Backup in an MSCS Cluster-aware Environment
You can install Arcserve Backup in an MSCS cluster-aware environment using the
installation wizard.
To install Arcserve Backup in an MSCS cluster-aware environment
1.
Insert the Arcserve Backup installation media into your computer's optical drive.
Note: If the Arcserve Backup Installation Browser does not appear, run Setup.exe
from the root directory on the installation media.
From the right column on the Product Installation Browser, click Install Arcserve
Backup for Windows.
The Prerequisite Components dialog opens.
2.
Click Install to install the Prerequisite Components.
Be aware of the following behavior:
■
The Prerequisite Components dialog opens only if Setup does not detect
Arcserve Backup Prerequisite Components installed on the target computer.
■
On Windows Server 2003 systems, you must restart your computer and repeat
the previous steps if Setup installs Microsoft SQL Server 2014 Express Edition.
Note: If you are installing Arcserve Backup on the active node in a
cluster-aware environment, the cluster resources are transferred from the
active node to the passive node while the active node restarts. After the active
node restarts, you should transfer the cluster resources back to the original
active node.
3.
134 Implementation Guide
On the License Agreement dialog, accept the terms of the Licensing Agreement and
click Next.
Deploy Arcserve Backup Server on MSCS
4.
Follow the prompts and complete all required information on the subsequent
dialogs.
The following list describes dialog-specific information about installing Arcserve
Backup.
Select Install/Upgrade Type dialog
When you select the remote installation option, you can install Arcserve
Backup on multiple systems.
With remote installations, the target remote systems can consist of different
Arcserve server types, different Arcserve Backup agents and options, or both.
Note: The setup program for cluster machines does not support remote
installation of the Arcserve Backup base product or the Arcserve Backup
agents. This remote install limitation for the Arcserve Backup agents (for
example, the Agent for Microsoft SQL Server and the Agent for Microsoft
Exchange Server) only applies if you use a virtual host. Remote installation of
Arcserve Backup agents using the physical hosts of clusters is supported.
Installation Type dialog
Lets you specify the type of Arcserve Backup components that you want to
install, by selecting either the Express or Custom installation type.
Note: When you upgrade from a previous release, the installation wizard
detects your current Arcserve configuration and selects the
Installation/Upgrade type that is appropriate for your new installation. For
more information, see Types of Arcserve Backup Server Installations (see
page 41) and Arcserve Backup Server Options (see page 45).
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 135
Deploy Arcserve Backup Server on MSCS
Components dialog
Lets you specify the Arcserve Backup components that you want to install on
the target system.
Be aware of the following considerations:
■
To install a primary server, you must install the Arcserve Backup Central
Management Option on the primary server.
■
To install member servers, the installation wizard must be able to detect
the Arcserve Backup domain name and primary server name in your
network. Therefore, you should complete at least one primary server
installation before you perform member server installations.
■
When you click the Arcserve Backup object or the Server object on the
Select Products dialog, the installation wizard specifies the default
Stand-alone Server installation components, regardless of the installation
type that you specified on the Select Install/Upgrade Type dialog. To
ensure that you are installing the correct components, expand the Server
object, expand the object for the type of Arcserve Backup server that you
want to install, and check the check boxes corresponding to the
components that you want to install.
■
Agent Deployment is a wizard-like application that lets you install or
upgrade Arcserve Backup agents on multiple remote systems, after you
install Arcserve Backup. To support this capability, Setup must copy Setup
source files to the Arcserve Backup server. To copy the contents of the
installation media to the Arcserve Backup server, you must select Agent
Deployment on the Components dialog. When you select Agent
Deployment, the length of time required to install or upgrade Arcserve
Backup increases significantly.
■
If you are performing a remote installation or a silent installation, do not
install the Arcserve Backup Client Agent for Windows into the same
directory as the Arcserve Backup base product.
■
Global Dashboard can be installed on primary servers, stand-alone servers,
and member servers. However, you cannot configure member servers to
function as Central Primary Servers and Branch Primary Servers. For more
information about Central Primary Servers and Branch Primary Servers, see
the Dashboard User Guide.
■
On computers running Windows Server Core, you can install only the
following Arcserve Backup products:
- Member Server and supported options
- Agent for Open Files
- Agent for Virtual Machines
- Client Agent for Windows
- Disaster Recovery Option
136 Implementation Guide
Deploy Arcserve Backup Server on MSCS
The following diagram illustrates the default installation path for the Client
Agent for Windows and Agent Deployment is specified:
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 137
Deploy Arcserve Backup Server on MSCS
Accounts dialog
Lets you set up your Arcserve Backup accounts.
If Setup detects a cluster-aware application running in your environment, and
you want to install Arcserve Backup in the cluster-aware environment, check
the Cluster Environment Installation option and specify the path to the shared
disk where you want to install Arcserve Backup.
Note: Arcserve Backup server names and Arcserve Backup domain names
cannot exceed 15 bytes. A name totaling 15 bytes equates to approximately 7
to 15 characters.
Cluster Setting dialog
The Cluster Setting dialog opens only if Setup detects that you are installing
Arcserve Backup into a cluster-aware environment. You must complete all
fields on this dialog to continue.
138 Implementation Guide
Deploy Arcserve Backup Server on MSCS
For Cluster Installations, be aware of the following database installation
considerations:
■
Arcserve Backup does not support local Microsoft SQL Server installations
on Arcserve Backup servers in NEC CLUSTERPRO environments. Therefore,
you must install the Arcserve database instance on a remote system.
■
You must specify the Remote SQL Server Type option if the Arcserve
database instance and the Arcserve Backup installation will not reside in
the same cluster.
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 139
Deploy Arcserve Backup Server on MSCS
Database Settings dialog
Lets you configure the Arcserve Backup database.
After you specify a database application (Arcserve Default Database or
Microsoft SQL Server) complete the required fields on this dialog and click
Next.
Note: If you protect data that contains Unicode-based characters from East
Asian languages (for example, JIS2004) you must enable SQL collation to ensure
that Arcserve Backup can search and sort the data. To do this, click East Asian
collation and then select a language from the drop-down list.
140 Implementation Guide
Deploy Arcserve Backup Server on MSCS
Messages dialog
As you review the messages in the Messages dialog, you should attempt to
resolve the problems at this time.
The following dialog illustrates the Messages dialog:
Setup Summary dialog
To modify the components that you want to install, click Back as often as
necessary to return to the dialog containing the installation options that you
want to change.
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 141
Deploy Arcserve Backup Server on MSCS
Installation Report dialog
If any components you select require configuration, Setup displays the
necessary configuration dialogs at the end of the installation. You can configure
the component immediately or configure it later using Device Configuration or
Enterprise Module Configuration. For example, if you are using a single-drive
autoloader that requires configuration, Setup lets you start Device
Configuration by double-clicking the message for it on the Install Summary
dialog.
The diagram that follows illustrates the Installation Report dialog. The Agent
for Microsoft SQL Server requires configuration.
Note: You may be required to restart the server after you install Arcserve
Backup. This depends on whether all of the files, services, and registry settings
have been updated on the operating system level.
Installation Summary dialog
If any components you select require configuration, Setup displays the
necessary configuration dialogs at the end of the installation. You can configure
the component immediately or configure it later using Device Configuration or
Enterprise Module Configuration. For example, if you are using a single-drive
autoloader that requires configuration, Setup lets you start Device
Configuration by double-clicking the message for it on the Install Summary
dialog.
142 Implementation Guide
Deploy Arcserve Backup Server on MSCS
License Verification dialog
To enter license keys, locate the components, agents, and options that you are
installing, select the Use License Key option, and enter the license key for the
component.
Click Continue to close the License Verification dialog.
5.
Click Finish on the Installation Summary dialog to complete the installation.
6.
Install Arcserve Backup on the passive node.
Note: Repeat Steps 1 to 5 to install Arcserve Backup on the passive node.
7.
Configure the cluster resources on the active and passive nodes.
Be aware of the following:
■
On Windows Server 2003 systems, for each cluster node that Arcserve Backup
will be deployed, you need to verify that the current node is set as the active
node in the cluster so that it is capable of accessing the shared disk. If the
current node is set as passive, you can change it to active by using the Move
Group option from the Cluster Administrator.
Cluster Administrator is a utility provided by Microsoft and is installed on
servers that have MSCS installed. From the Cluster Administrator, you perform
most of the configuration and management tasks associated with clusters.
■
When a cluster-aware installation is successfully finished, a post setup pop-up
screen appears with an option to create HA resources. The option to create the
HA resources is specified by default. You should perform this task only after
Arcserve Backup is installed on the last node in the cluster.
Upgrade Arcserve Backup from r12.5, r15 and r16 to r16.5 in an MSCS Cluster Environment
This section describes the steps you must perform to upgrade Arcserve Backup r12.5,
r15, r16 to r16.5 including the latest service packs, in an MSCS cluster-aware
environment, to this release.
Before you begin, you should review the information in Upgrade Arcserve Backup from
a Previous Release.
When upgrading Arcserve Backup to r16.5 in an MSCS cluster environment, the
following procedure must be performed to protect your clustered backup data. The
procedure supports the following Arcserve Backup r12.5, r15, and r16 upgrade scenarios
in an MSCS cluster environment:
■
Primary server upgrade SQL Server to SQL Server
■
Primary server upgrade SQL Server Express to SQL Server Express
■
Member server upgrade to r16 Member server
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 143
Deploy Arcserve Backup Server on MSCS
This upgrade procedure assumes that you are operating in a two-node cluster
environment, with Node A representing the initial Active Node and Node B representing
the initial Passive Node.
In the diagram, the upgrade steps are illustrated.
To upgrade Arcserve Backup from r12.5, r15, r16 to r16.5 in an MSCS cluster
environment
Important! Before you start the following procedure, verify that you synchronize the
Arcserve Backup registry on the active node and the passive node. You can synchronize
the registries using the Move Group option in the Cluster Administrator.
On Node A:
144 Implementation Guide
Deploy Arcserve Backup Server on MSCS
1.
Delete the Arcserve cluster resources for r12.5/r15/r16 as follows:
a.
Access the Cluster Administrator.
The Cluster Administrator dialog appears.
Note: Cluster Administrator is a utility provided by Microsoft and is accessed
from the Administrative Tools group of the Start menu.
b.
Select the Arcserve Group that the Arcserve server is deployed in, and locate
the corresponding Arcserve cluster resources. Right-click on each Arcserve
cluster resource and from the pop-up menu, select Delete.
The Arcserve cluster resources for r12.5/r15/r16 are deleted.
2.
Copy the Arcserve Backup r12.5/r15/r16 installation directory files into a temporary
location.
A backup copy of the Arcserve Backupr12.5/r15/r16 files is located in another
location from the original files.
3.
Perform Arcserve Backup r16.5 upgrade installation for Node A. See Upgrade
Arcserve Backup from a Previous Release.
–
The installation path location for Arcserve Backup r16 upgrade must be the
same location where r12.5/r15/r16 is currently located.
Arcserve Backup for Node A is upgraded from r12.5/r15/r16 to r16.5. Do not set up
new Arcserve cluster resources at this time.
4.
Move the active node from Node A to Node B, as follows:
a.
Access the Cluster Administrator. The Cluster Administrator opens.
b.
Select the Arcserve Group for Node A, right-click on the group name from the
shortcut menu and select Move Group.
■
If there are only two nodes in the cluster, the active node status is
automatically transferred from the initial active node (Node A) to the other
node (Node B), making Node B the active node, and Node A the passive
node.
■
If there are more than two nodes in the cluster, a pop-up screen opens,
allowing you select the node to which you want to transfer the active
status. When you select the node for transfer, the node you specified
becomes active and the previously-selected node becomes passive. Repeat
this procedure for each node in the cluster.
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On Node B:
1.
Copy the Arcserve Backupr12.5/r15/r16 installation directory files from the
temporary location back into the original location.
The Arcserve Backup r12.5/r15/r16 files are now located back in the original
location.
2.
Do one of the following:
■
Continue to the next step if you are upgrading a member server or a primary
server that uses a remote deployment of Microsoft SQL Server to host the
Arcserve Backup database.
■
For all other upgrades, do the following:
a.
Access the following directory on the shared disk in the cluster-aware
environment:
ARCserve_Home\SQLASDB\data
Select all of the files in the above directory.
Right-click the selected files and click Properties on the pop-up menu.
The Properties dialog opens.
b.
Click the Security tab.
Click Add and select the Network Service security group.
Set the Network Service security group permissions to Allow Full Control.
Click OK, and then click OK on the Properties dialog.
3.
Perform Arcserve Backup r16.5 upgrade installation for Node B with the same
settings selected for Node A (domain name, server type, installation path, installed
options, and so on). For more information, see Upgrade Arcserve Backup from a
Previous Release.
4.
From the command line console, run the babha -postsetup utility to set up new
Arcserve cluster resources. The babha -postsetup utility is located in the
%bab_home% directory.
The new Arcserve cluster resources (CA XOsoft WANSyncHA, Arcserve database,
Arcserve Registry, and Arcserve Share) are created.
Note: Arcserve Backup does not support recovering the Arcserve Backup database when
the last backup of the Arcserve Backup database was completed before you upgraded to
this release. As a best practice, you should back up the Arcserve Backup database as
soon as possible after the upgrade is complete. For information about backing up the
Arcserve Backup database, see the Administration Guide.
More information:
How to Verify a Cluster-aware Installation and Upgrade (see page 180)
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Uninstall Arcserve Backup from an MSCS Cluster
Uninstalling Arcserve Backup from a cluster can only be made on the active node and
must also be made for all nodes within the cluster.
To uninstall Arcserve Backup from an MSCS Cluster
1.
Delete all cluster resources. For more information, see Delete Arcserve Backup
Cluster Resources (see page 148).
All Arcserve Backup cluster resources are deleted.
2.
Unregister the ARCserveHA resource type by accessing the command line window
and typing the following command:
cluster restype "ARCserveHA"/delete/type
Note: The cluster restype command is provided by Microsoft and embedded into
the Windows system.
The CA XOsoft WANSyncHA resource type is unregistered.
For Windows Server 2012:
Unregister the ARCserveHA resource type by accessing the Windows PowerShell
and typing the following command:
Remove-ClusterResourceType"ARCserveHA"
Note: The Remove-clusterresourcetype command is provided by Microsoft and
embedded into the Windows system.
The CA XOsoft WANSyncHA resource type is unregistered.
3.
In the active node, access the Arcserve Backup directory. Sort all files by type and
then copy all the .dll files into a different location. (The recommended location for
the copy is on the shared disk so that you do not have to do a network copy later).
Note: If Arcserve Backup Global Dashboard is installed, you must also copy the
directory named \GlobalDashboard and its contents to the temporary location.
The dynamic link library (.dll) files for Arcserve Backup are copied to a different
location. This lets you uninstall Arcserve Backup from each node in the cluster.
4.
From the Windows Control Panel, access the Add or Remove Programs utility, and
remove Arcserve Backup from the current node.
Arcserve Backup is removed from the current (active) node.
5.
Copy the .dll files back to the original location in the Arcserve Backup directory.
Note: If you copied the directory named \GlobalDashboard and its contents to the
temporary location, you must now copy this directory and its contents back to the
original directory.
The .dll files for Arcserve Backup are copied back into the Arcserve Backup
directory.
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 147
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6.
From the Cluster Administrator, right-click on the group name and from the pop-up
menu, select Move Group to change the active node.
The status of the original node will be changed to "passive" and the status of the
next node within the cluster will be changed to "active".
7.
Repeat Steps 3 through 5 for all remaining nodes in the cluster.
Arcserve Backup is removed from all nodes in the cluster.
Delete Arcserve Backup Cluster Resources
Before you can create new cluster resources, you must delete all existing cluster
resources from the group where Arcserve Backup is deployed.
The available MSCS cluster resources are as follows:
■
■
■
148 Implementation Guide
Windows Server 2003 Systems
–
CA XOsoft WANSyncHA
–
Arcserve database
–
Arcserve Registry
–
Arcserve Share
Windows Server 2008 Systems
–
CA XOsoft WANSyncHA
–
Arcserve database
–
Arcserve Registry
Windows Server 2012 Systems
–
CA XOsoft WANSyncHA
–
Arcserve database
–
Arcserve Registry
Deploy Arcserve Backup Server on MSCS
Follow these steps:
1.
Do one of the following:
Windows Server 2003 systems:
■
Open the Cluster Administrator.
■
Right-click the group name and click Take offline on the pop-up menu.
Windows Server 2008 systems:
■
Open the Failover Cluster Manager.
■
Right-click the service or application name and click Take this service or
application offline.
The state of the Arcserve cluster resources is changed from Online to Offline.
Windows Server 2012 systems:
■
Open the Failover Cluster Manager.
■
Right-click the cluster role and stop role.
The state of the Arcserve cluster resources is changed from Online to Offline.
2.
Based on the Windows Server system you use, perform one of the following
options:
■
For Windows Server 2003 or 2008 systems:
Select the Arcserve Group that the Arcserve server is deployed in.
■
For Windows Server 2012 systems:
Select the Arcserve cluster role that the Arcserve server is deployed in.
Locate the corresponding Arcserve cluster resources.
Right-click each Arcserve cluster resource and click Delete on the pop-up menu.
The selected Arcserve cluster resources are deleted.
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Deploy Arcserve Backup Server on NEC Cluster
The following sections provide information about deploying Arcserve Backup on a NEC
cluster. Arcserve Backup cluster support is provided for NEC
CLUSTERPRO/ExpressCluster X 2.1 for Windows, NEC CLUSTERPRO/ExpressCluster X 3.0
for Windows, and NEC CLUSTERPRO/ExpressCluster X 3.1 for Windows.
Note: The following sections contain illustrations of NEC CLUSTERPRO/ExpressCluster
screens that may not be up-to-date or correspond to the version of NEC
CLUSTERPRO/ExpressCluster that is deployed in your environment. For more
information, see the NEC CLUSTERPRO/ExpressCluster documentation.
This section contains the following topics:
NEC CLUSTERPRO/ExpressCluster Hardware Requirements (see page 150)
NEC CLUSTERPRO/ExpressCluster Software Requirements (see page 151)
NEC CLUSTERPRO/ExpressCluster Resource Preparation (see page 151)
Install Arcserve Backup in an NEC Cluster-aware Environment (see page 152)
Upgrade Arcserve Backup from r12.5, r15, and r16 to r16.5 in an NEC CLUSTERPRO
Environment (see page 167)
Manage and Configure NEC CLUSTERPRO/ExpressCluster X 3.1 (see page 171)
Uninstall Arcserve Backup from an NEC CLUSTERPRO/ExpressCluster (see page 172)
Stop NEC Cluster Groups (see page 174)
Disable Arcserve Backup in NEC Cluster Scripts (see page 175)
Enable Arcserve Backup in NEC Cluster Scripts (see page 177)
NEC CLUSTERPRO/ExpressCluster Hardware Requirements
To deploy Arcserve Backup on NEC CLUSTERPRO/ExpressCluster, your system must
meet the following hardware requirements:
■
All cluster nodes should have identical hardware configurations (SCSI adapters,
Fiber Adapters, RAID Adapters, network adapters, disk drives, for example).
■
You should use separate SCSI/Fiber adapters for disk and tape devices.
Note: You should ensure that the hardware for all nodes is similar, if not identical,
to make configuration easier and eliminate any potential compatibility problems.
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NEC CLUSTERPRO/ExpressCluster Software Requirements
To deploy Arcserve Backup on NEC CLUSTERPRO/ExpressCluster, your system must
meet the following software requirements:
■
Arcserve Backup supports cluster-aware configurations on the following operating
systems:
–
Windows Server 2003 x86
–
Windows Server 2003 x64
–
Windows Server 2008 x86
–
Windows Server 2008 x64
–
Windows Server 2008 R2
The HA operating environment is configured for NEC CLUSTERPRO/ExpressCluster X 2.1
for Windows, NEC CLUSTERPRO/ExpressCluster X 3.0 for Windows, or NEC
CLUSTERPRO/ExpressCluster X 3.1 for Windows.
NEC CLUSTERPRO/ExpressCluster Resource Preparation
If you are installing Arcserve Backup into a dedicated group, you need to create the
required resources into the new dedicated group, including a virtual name with a
floating IP address, and a shared (or mirrored) disk. To install Arcserve Backup in an NEC
CLUSTERPRO/ExpressCluster environment, you must do the following:
■
Before you install Arcserve Backup, create a definition and resource for the cluster.
For more information about how to create a definition and resource for the cluster,
see the NEC CLUSTERPRO/ExpressCluster User's Guide.
■
After you install Arcserve Backup, add registry synchronization resources for the
cluster. For more information about adding registry synchronization resources for
the cluster, see Step 8 in the topic Install Arcserve Backup in an NEC Cluster-aware
Environment (see page 152).
Cluster Manager and Task Manager are utilities provided by NEC and are installed on
servers that have NEC CLUSTERPRO/ExpressCluster installed.
■
From the Cluster Manager, you can perform most of the configuration and
management tasks associated with clusters including stopping, starting, moving,
and deleting cluster groups and configuring cluster properties and group resources.
■
From the Task Manager, you can only stop and start each Service or Application and
stop and start monitoring of each Service or Application.
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In following screen example, a cluster named "ARCserve" is created for Arcserve Backup
installation with four related resources:
■
Floating IP address (fip1)
■
Mirror disk resource (md1)
■
Script (script)
■
Virtual computer name (vcom1)
Later you can select to install Arcserve Backup into a path located in shared disk.
If you want to share the same group with an existing application, you will not need to
create new resources.
Install Arcserve Backup in an NEC Cluster-aware Environment
You can install Arcserve Backup in an NEC cluster-aware environment using the
installation wizard.
To install Arcserve Backup in an NEC cluster-aware environment
1.
Insert the Arcserve Backup installation media into your computer's optical drive.
Note: If the Arcserve Backup Installation Browser does not appear, run Setup.exe
from the root directory on the installation media.
From the right column on the Product Installation Browser, click Install Arcserve
Backup for Windows.
The Prerequisite Components dialog opens.
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2.
Click Install to install the Prerequisite Components.
Be aware of the following behavior:
■
The Prerequisite Components dialog opens only if Setup does not detect
Arcserve Backup Prerequisite Components installed on the target computer.
■
On Windows Server 2003 systems, you must restart your computer and repeat
the previous steps if Setup installs Microsoft SQL Server 2014 Express Edition.
Note: If you are installing Arcserve Backup on the active node in a
cluster-aware environment, the cluster resources are transferred from the
active node to the passive node while the active node restarts. After the active
node restarts, you should transfer the cluster resources back to the original
active node.
3.
On the License Agreement dialog, accept the terms of the Licensing Agreement and
click Next.
4.
Follow the prompts and complete all required information on the subsequent
dialogs.
The following list describes dialog-specific information about installing Arcserve
Backup.
Select Install/Upgrade Type dialog
When you select the remote installation option, you can install Arcserve
Backup on multiple systems.
With remote installations, the target remote systems can consist of different
Arcserve server types, different Arcserve Backup agents and options, or both.
Note: The setup program for cluster machines does not support remote
installation of the Arcserve Backup base product or the Arcserve Backup
agents. This remote install limitation for the Arcserve Backup agents (for
example, the Agent for Microsoft SQL Server and the Agent for Microsoft
Exchange Server) only applies if you use a virtual host. Remote installation of
Arcserve Backup agents using the physical hosts of clusters is supported.
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Installation Type dialog
Lets you specify the type of Arcserve Backup components that you want to
install, by selecting either the Express or Custom installation type.
Note: When you upgrade from a previous release, the installation wizard
detects your current Arcserve configuration and selects the
Installation/Upgrade type that is appropriate for your new installation. For
more information, see Types of Arcserve Backup Server Installations (see
page 41) and Arcserve Backup Server Options (see page 45).
Components dialog
Lets you specify the Arcserve Backup components that you want to install on
the target system.
Be aware of the following considerations:
154 Implementation Guide
■
To install a primary server, you must install the Arcserve Backup Central
Management Option on the primary server.
■
To install member servers, the installation wizard must be able to detect
the Arcserve Backup domain name and primary server name in your
network. Therefore, you should complete at least one primary server
installation before you perform member server installations.
Deploy Arcserve Backup Server on NEC Cluster
■
When you click the Arcserve Backup object or the Server object on the
Select Products dialog, the installation wizard specifies the default
Stand-alone Server installation components, regardless of the installation
type that you specified on the Select Install/Upgrade Type dialog. To
ensure that you are installing the correct components, expand the Server
object, expand the object for the type of Arcserve Backup server that you
want to install, and check the check boxes corresponding to the
components that you want to install.
■
Agent Deployment is a wizard-like application that lets you install or
upgrade Arcserve Backup agents on multiple remote systems, after you
install Arcserve Backup. To support this capability, Setup must copy Setup
source files to the Arcserve Backup server. To copy the contents of the
installation media to the Arcserve Backup server, you must select Agent
Deployment on the Components dialog. When you select Agent
Deployment, the length of time required to install or upgrade Arcserve
Backup increases significantly.
■
If you are performing a remote installation or a silent installation, do not
install the Arcserve Backup Client Agent for Windows into the same
directory as the Arcserve Backup base product.
■
Global Dashboard can be installed on primary servers, stand-alone servers,
and member servers. However, you cannot configure member servers to
function as Central Primary Servers and Branch Primary Servers. For more
information about Central Primary Servers and Branch Primary Servers, see
the Dashboard User Guide.
■
On computers running Windows Server Core, you can install only the
following Arcserve Backup products:
- Member Server and supported options
- Agent for Open Files
- Agent for Virtual Machines
- Client Agent for Windows
- Disaster Recovery Option
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 155
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The following diagram illustrates the default installation path for the Client
Agent for Windows and Agent Deployment is specified:
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Accounts dialog
Lets you set up your Arcserve Backup accounts.
If Setup detects a cluster-aware application running in your environment, and
you want to install Arcserve Backup in the cluster-aware environment, check
the Cluster Environment Installation option and specify the path to the shared
disk where you want to install Arcserve Backup.
Note: Arcserve Backup server names and Arcserve Backup domain names
cannot exceed 15 bytes. A name totaling 15 bytes equates to approximately 7
to 15 characters.
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Cluster Setting dialog
The Cluster Setting dialog opens only if Setup detects that you are installing
Arcserve Backup into a cluster-aware environment. You must complete all
fields on this dialog to continue.
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Database Settings dialog
Lets you configure the Arcserve Backup database.
After you specify a database application (ARCserve Default Database or
Microsoft SQL Server) complete the required fields on this dialog and click
Next.
Note: If you protect data that contains Unicode-based characters from East
Asian languages (for example, JIS2004) you must enable SQL collation to ensure
that Arcserve Backup can search and sort the data. To do this, click East Asian
collation and then select a language from the drop-down list.
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Messages dialog
As you review the messages in the Messages dialog, you should attempt to
resolve the problems at this time.
The following dialog illustrates the Messages dialog:
Setup Summary dialog
To modify the components that you want to install, click Back as often as
necessary to return to the dialog containing the installation options that you
want to change.
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Installation Report dialog
If any components you select require configuration, Setup displays the
necessary configuration dialogs at the end of the installation. You can configure
the component immediately or configure it later using Device Configuration or
Enterprise Module Configuration. For example, if you are using a single-drive
autoloader that requires configuration, Setup lets you start Device
Configuration by double-clicking the message for it on the Install Summary
dialog.
The diagram that follows illustrates the Installation Report dialog. The Agent
for Microsoft SQL Server requires configuration.
Note: You may be required to restart the server after you install Arcserve
Backup. This depends on whether all of the files, services, and registry settings
have been updated on the operating system level.
Installation Summary dialog
If any components you select require configuration, Setup displays the
necessary configuration dialogs at the end of the installation. You can configure
the component immediately or configure it later using Device Configuration or
Enterprise Module Configuration. For example, if you are using a single-drive
autoloader that requires configuration, Setup lets you start Device
Configuration by double-clicking the message for it on the Install Summary
dialog.
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License Verification dialog
To enter license keys, locate the components, agents, and options that you are
installing, select the Use License Key option, and enter the license key for the
component.
Click Continue to close the License Verification dialog.
5.
Click Finish on the Installation Summary dialog to complete the installation.
6.
Install Arcserve Backup on the passive node.
Note: Repeat Steps 1 to 5 to install Arcserve Backup on the passive node.
7.
For each cluster node that Arcserve Backup will be deployed, you need to verify
that the current node is set as the active node in the cluster so that it is capable of
accessing the shared disk. If the current node is set as passive, you can change it to
active by using the Move Group option from the Cluster Manager.
After the cluster-aware installation is successfully finished, edit start.bat and
stop.bat from details in the script resource for the applicable server:
8.
■
For all member servers and non-SQL Server Express Edition primary servers,
use the start.bat scripts contained in start.bat Script Changes for Member
Servers and Non-SQL Express Primary Servers (see page 163).
■
For all member servers and non-SQL Server Express Edition primary servers,
use the stop.bat scripts contained in stop.bat Script Changes for Member
Servers and Non-SQL Express Primary Servers (see page 164).
■
For only SQL Server Express Edition primary servers, use the start.bat script
contained in start.bat Script Changes for SQL Express Primary Servers (see
page 165).
■
For only SQL Server Express Edition primary servers, use the stop.bat script
contained in stop.bat Script Changes for SQL Express Primary Servers (see
page 166).
Create registry synchronization resources for the failover group where the Arcserve
Backup server is deployed:
On x86 platforms, add the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\Base
On x64 platforms, add the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CA ARCServe
Backup\Base
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start.bat Script Changes for Member Servers and Non-SQL Express Primary Servers
After installation, you need to modify the start.bat script by adding text in two locations:
after NORMAL and after FAILOVER. The following script changes apply only to member
servers and non-SQL Express primary servers.
Copy the following script and paste it in the start.bat file after NORMAL and after
FAILOVER:
REM Set the following variable 'process' to 1 for normal
REM operation. During upgrade / migration, modify this
REM script to set the value to zero
SET process=1
REM Set this flag to 1 if it's a primary server and using
REM MS SQL Express 2008 database, otherwise set it to 0
SET PRIMARY_SQLE_FLAG=0
IF %process%==0 GOTO end
REM Do normal processing here
net stop CASDiscovery
net stop CASSvcControlSvr
if %PRIMARY_SQLE_FLAG%==0 GOTO CA_SERVICES
net start mssql$arcserve_db
:CA_SERVICES
net start CASDiscovery
net start CASportmappe
armload CASSvcControlSvr /S /R 3 /FOV CASSvcControlSvr
armload CASunivDomainSvr /S /R 3 /FOV CASunivDomainSvr
armload CASDBEngine /S /R 3 /FOV CASDBEngine
armload CASMessageEngine /S /R 3 /FOV CASMessageEngine
armload CASTapeEngine /S /R 3 /FOV CASTapeEngine
armload CASJobEngine /S /R 3 /FOV CASJobEngine
armload CASMgmtSvc /S /R 3 /FOV CASMgmtSvc
net start "CA ARCserve Communication Foundation"
net start CA_ARCserve_RemotingServer
net start CADashboardSync
net start "CA ARCserve Communication Foundation (Global)"
:end
REM Exit out of the batch file
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stop.bat Script Changes for Member Servers and Non-SQL Express Primary Servers
After installation, you need to modify the stop.bat script by adding text in two locations:
after NORMAL and after FAILOVER. The following script changes apply only to member
servers and non-SQL Express primary servers.
Copy the following script and paste it in the stop.bat file after NORMAL and after
FAILOVER:
REM Set the following variable 'process' to 1 for normal
REM operation. During upgrade / migration, modify this
REM script to set the value to zero
SET process=1
REM Set this flag to 1 if it's a primary server and using
REM MS SQL Express 2008 database, otherwise set it to 0
SET PRIMARY_SQLE_FLAG=0
REM Set the ARCServe home directory here
SET ARCSERVE_HOME=s:\arcserve_home
IF %process%==0 GOTO end
REM Do normal processing here
armsleep 2
armkill CASJobEngine
%ARCSERVE_HOME%\babha.exe -killjob
armkill CASMgmtSvc
armkill CASTapeEngine
armkill CASDBEngine
armkill CASMessageEngine
armkill CASunivDomainSvr
armkill CASSvcControlSvr
net stop "CA ARCserve Communication Foundation (Global)"
net stop CADashboardSync
net stop CA_ARCServe_RemotingServer
net stop "CA ARCserve Communication Foundation"
net stop CASportmapper
if %PRIMARY_SQLE_FLAG%==0 GOTO end
net stop mssql$arcserve_db
:end
REM Exit out of the batch file
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start.bat Script Changes for SQL Express Primary Servers
After installation, you need to modify the start.bat script by adding text in two locations:
after NORMAL and after FAILOVER. The following script changes apply only to SQL
Express primary servers.
Copy the following script and paste it in the start.bat file after NORMAL and after
FAILOVER:
REM Set the following variable 'process' to 1 for normal
REM operation. During upgrade / migration, modify this
REM script to set the value to zero
SET process=1
REM Set this flag to 1 if it's a primary server and using
REM MS SQL Express 2008 database, otherwise set it to 0
SET PRIMARY_SQLE_FLAG=1
IF %process%==0 GOTO end
REM Do normal processing here
net stop CASDiscovery
net stop CASSvcControlSvr
if %PRIMARY_SQLE_FLAG%==0 GOTO CA_SERVICES
net start mssql$arcserve_db
:CA_SERVICES
net start CASDiscovery
net start CASportmappe
armload CASSvcControlSvr /S /R 3 /FOV CASSvcControlSvr
armload CASunivDomainSvr /S /R 3 /FOV CASunivDomainSvr
armload CASDBEngine /S /R 3 /FOV CASDBEngine
armload CASMessageEngine /S /R 3 /FOV CASMessageEngine
armload CASTapeEngine /S /R 3 /FOV CASTapeEngine
armload CASJobEngine /S /R 3 /FOV CASJobEngine
armload CASMgmtSvc /S /R 3 /FOV CASMgmtSvc
net start "CA ARCserve Communication Foundation"
:end
REM Exit out of the batch file
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stop.bat Script Changes for SQL Express Primary Servers
After installation, you need to modify the stop.bat script by adding text in two locations:
after NORMAL and after FAILOVER. The following script changes apply only to SQL
Express primary servers.
Copy the following script and paste it in the stop.bat file after NORMAL and after
FAILOVER:
REM Set the following variable 'process' to 1 for normal
REM operation. During upgrade / migration, modify this
REM script to set the value to zero
SET process=1
REM Set this flag to 1 if it's a primary server and using
REM MS SQL Express 2008 database, otherwise set it to 0
SET PRIMARY_SQLE_FLAG=1
REM Set the ARCServe home directory here
SET ARCSERVE_HOME=s:\arcserve_home
IF %process%==0 GOTO end
REM Do normal processing here
armsleep 2
armkill CASJobEngine
%ARCSERVE_HOME%\babha.exe -killjob
armkill CASMgmtSvc
armkill CASTapeEngine
armkill CASDBEngine
armkill CASMessageEngine
armkill CASunivDomainSvr
armkill CASSvcControlSvr
net stop "CA ARCserve Communication Foundation"
net stop CASportmapper
if %PRIMARY_SQLE_FLAG%==0 GOTO end
net stop mssql$arcserve_db
:end
REM Exit out of the batch file
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Upgrade Arcserve Backup from r12.5, r15, and r16 to r16.5 in an NEC CLUSTERPRO
Environment
This section describes the steps you must perform to upgrade r12.5, r15, and r16
including the latest service packs, in an MSCS cluster-aware environment, to this
release.
Before you begin, you should review the information in Upgrade Arcserve Backup from
a Previous Release.
When upgrading Arcserve Backup from r12.5/r15/r16 to r16.5 in an NEC CLUSTERPRO
environment, the following procedure must be performed to safely protect your
clustered backup data. If you are not already using Arcserve Backupr12.5/r15/r16 in a
cluster environment, you do not need to perform this procedure. The procedure
supports the following Arcserve Backup r12.5/r15/r16 upgrade scenarios in an NEC
CLUSTERPRO environment:
■
Primary server upgrade SQL Server to SQL Server
■
Primary server upgrade SQL Server Express to SQL Server Express
■
Member server upgrade to r16 Member server
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 167
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This upgrade procedure is assuming you are operating in a two-node cluster
environment, with Node A representing the initial Active Node and Node B representing
the initial Passive Node.
In the diagram, the upgrade steps are illustrated.
To upgrade Arcserve Backup from r12.5/r15/r16 to r16.5 in an NEC CLUSTERPRO
environment
On Node A:
1.
Disable the NEC Cluster Scripts and delete the Registry Sync. For more information,
see Disable Arcserve Backup in NEC Cluster Scripts (see page 175).
2.
Copy the Arcserve Backup r12.5/r15/r16 installation directory files into a temporary
location.
A backup copy of the Arcserve Backup r12.5/r15/r16 files is located in a different
location from the original files.
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Deploy Arcserve Backup Server on NEC Cluster
3.
Perform Arcserve Backup r16.5 upgrade installation for Node A. For more
information, see Upgrade Arcserve Backup from a Previous Release.
The installation path location for the Arcserve Backup r16.5 upgrade must be the
same location where r12.5/r15/r16 is currently installed.
Arcserve Backup for Node A is upgraded from r12.5/r15/r16 to r16.5. Do not set up
new Arcserve cluster resources at this time.
4.
Move the active node from Node A to Node B, as follows:
a.
Access the Cluster Manager. The Cluster Manager dialog opens.
Note: Cluster Manager is a utility provided by NEC and is installed on servers
that have NEC CLUSTERPRO installed. Cluster Manager is accessed from the
NEC ExpressCluster Server group of the Start menu. From Cluster Manager, you
can perform most of the configuration and management tasks associated with
clusters.
b.
Select the NEC Group in which the Arcserve server is deployed and locate the
corresponding Arcserve cluster resources. Right-click on each Arcserve cluster
resource and select Move Group from the shortcut menu.
■
If there are only two nodes in the cluster, the active node status is
automatically transferred from the initial active node (Node A) to the other
node (Node B), making Node B active and Node A passive.
■
If there are more than two nodes in the cluster, a pop-up screen opens,
allowing you to select the node to which you want to transfer the active
status. When you select the node for transfer, the node you specified
becomes active and the previously-selected node becomes passive. Repeat
this procedure for each node in the cluster.
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 169
Deploy Arcserve Backup Server on NEC Cluster
On Node B:
1.
Copy the Arcserve Backup r12.5/r15/r16 installation directory files from the
temporary location back into the original location.
The Arcserve Backupr12.5/r15/r16 files are now located back in the original
location.
2.
Do one of the following:
■
Continue to the next step if you are upgrading a member server or a primary
server that uses a remote deployment of Microsoft SQL Server to host the
Arcserve Backup database.
■
For all other upgrades, do the following:
a.
Access the following directory on the shared disk in the cluster-aware
environment:
ARCserve_Home\SQLASDB\data
Select all of the files in the above directory.
Right-click the selected files and click Properties on the pop-up menu.
The Properties dialog opens.
b.
Click the Security tab.
Click Add and select the Network Service security group.
Set the Network Service security group permissions to Allow Full Control.
Click OK, and then click OK on the Properties dialog.
3.
Perform Arcserve Backup r16.5 upgrade installation for Node B with the same
settings selected for Node A (domain name, server type, install path, installed
options, and so on). For more information, see Upgrade Arcserve Backup from a
Previous Release.
4.
Rebuild the NEC Cluster Scripts and Registry Sync. For more information, see Enable
Arcserve Backup in NEC Cluster Scripts.
The new NEC HA scripts are created and the registry is synchronized.
Note: Arcserve Backup does not support recovering the Arcserve Backup database when
the last backup of the Arcserve Backup database was completed before you upgraded to
this release. As a best practice, you should back up the Arcserve Backup database as
soon as possible after the upgrade is complete. For information about backing up the
Arcserve Backup database, see the Administration Guide.
More information:
How to Verify a Cluster-aware Installation and Upgrade (see page 180)
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Deploy Arcserve Backup Server on NEC Cluster
Manage and Configure NEC CLUSTERPRO/ExpressCluster X 3.1
In NEC CLUSTERPRO/ExpressCluster X 3.1 (Cluster 3.1), the Cluster Manager and the
Cluster Builder are consolidated into one GUI called the Web Manager. For the Web
manager, you can perform all tasks such as creating, configuring, and managing both the
cluster and failover groups in Cluster 3.1.
To open the Web Manager enter the URL, such as http://10.0.0.3:29003/ from any
server of the cluster in the address bar of a web browser and press Enter.
Follow these steps:
1.
Manage NEC CLUSTERPRO/ExpressCluster X 3.1 by selecting the Operation Mode
from the Web Manager.
In this mode, you can perform the following operational tasks for the cluster and
the failover groups:
■
Manage the cluster, such as to start, stop, suspend, resume, or restart the
cluster.
■
Manage the servers (nodes) in the cluster, such as to start or stop the cluster
service on the nodes or to shutdown or reboot the nodes.
■
Manage the failover groups in the cluster, such as start or stop the groups or
move the groups among servers.
■
Start or stop resources in the failover groups.
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 171
Deploy Arcserve Backup Server on NEC Cluster
2.
Configure NEC CLUSTERPRO/ExpressCluster X 3.1 by selecting the Config Mode
from the Web Manager.
In this mode, you can perform the following configuration tasks for the cluster and
the failover groups:
■
Configure the cluster.
■
Add or remove servers to/from the cluster.
■
Configure the servers.
■
Add, remove, or configure failover groups.
■
Add, remove, or configure resources in the failover groups.
3.
Once completed, select File > Apply the Configuration File, in order for the
configuration tasks to take effect.
4.
Select Tool > Reload from the Operation Mode menu to load the configuration to
the cluster manager.
Uninstall Arcserve Backup from an NEC CLUSTERPRO/ExpressCluster
Uninstalling Arcserve Backup from a cluster can only be made on the active node and
must also be made for all nodes within the cluster.
To uninstall Arcserve Backup from an NEC CLUSTERPRO/ExpressCluster
1.
Stop the failover group that the Arcserve Backup server is deployed in and then
suspend the cluster group.
Note: For more information, see Stop NEC Cluster Groups (see page 174).
172 Implementation Guide
2.
Remove the registry sync and edit the start.bat and stop.bat scripts to disable
Arcserve Backup scripts added during installation. For more information, see
Disable Arcserve Backup in NEC Cluster Scripts (see page 175).
3.
Resume the cluster group and then start the failover group.
Deploy Arcserve Backup Server on NEC Cluster
4.
Access the Arcserve Backup home directory. Sort all files by type and then copy all
the .dll files into a temporary location. (The recommended location for the copy is
on the share disk so that you do not have to do a network copy later).
Important! Verify that the current node for the .dll files being backed up is set as
the active node.
The dynamic-link library (.dll) files for Arcserve Backup are copied to a different
location. This lets you uninstall Arcserve Backup from each node in the cluster.
5.
(Optional) If Arcserve Backup Global Dashboard is installed, copy the directory
named \GlobalDashboard and its contents to the temporary location.
6.
From the Windows Control Panel, access the Add or Remove Programs utility, and
remove Arcserve Backup from the current node.
Arcserve Backup is removed from the current (active) node.
7.
Copy the .dll files back into the original location in the Arcserve Backup home
directory.
The .dll files for Arcserve Backup are copied back into the Arcserve Backup home
directory.
8.
(Optional) If you copied the directory named \GlobalDashboard and its contents to
the temporary location, copy the directory and its contents from the temporary
location back to the original directory.
9.
From the Cluster Manager, right-click on the group name and from the pop-up
menu, select Move Group to change the active node.
The status of the original node updates to offline (passive) and the status of the
next node within the cluster updates to online (active).
10. Repeat Steps 6 through 9 for all remaining nodes in the cluster.
Arcserve Backup is uninstalled from all nodes in the cluster.
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 173
Deploy Arcserve Backup Server on NEC Cluster
Stop NEC Cluster Groups
If you need to edit the group properties (for example to edit the start.bat or stop.bat
files, or remove or add registry sync) you must first stop the group. In addition, if you
need to remove Arcserve Backup from NEC CLUSTERPRO/ExpressCluster, you must also
stop the group.
Note: This section contains graphics that correspond with NEC
CLUSTERPRO/ExpressCluster version 8.0. If you are running a more recent version of
NEC CLUSTERPRO/ExpressCluster, see your NEC CLUSTERPRO/ExpressCluster
documentation.
To stop the NEC cluster group
1.
Access the Cluster Manager.
The Cluster Manager window appears.
2.
From the tree listing, right-click on the Arcserve group, and from the pop-up menu
select Stop group.
A confirmation pop-up screen appears.
3.
Click OK.
The selected group is stopped.
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Disable Arcserve Backup in NEC Cluster Scripts
Cluster scripts and registry keys are inserted during the NEC post-setup process. When
upgrading from a previous release, the cluster scripts need to be disabled and the
registry key need to be deleted.
Note: This section contains graphics that correspond with NEC
CLUSTERPRO/ExpressCluster version 8.0. If you are running a more recent version of
NEC CLUSTERPRO/ExpressCluster, see your NEC CLUSTERPRO/ExpressCluster
documentation.
To disable Arcserve Backup in NEC cluster scripts
1.
Access the Cluster Manager.
The Cluster Manager window appears.
Note: Cluster Manager is a utility provided by NEC and is installed on servers that
have NEC CLUSTERPRO/ExpressCluster installed. From the Cluster Manager, you
perform most of the configuration and management tasks associated with clusters.
2.
Select the NEC Group that the Arcserve server is deployed in, and locate the
corresponding Arcserve cluster resources. Right-click on each Arcserve cluster
resource and from the pop-up menu, select Property.
The Group property dialog appears.
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 175
Deploy Arcserve Backup Server on NEC Cluster
3.
Select the Reference and Change option. When the Group properties dialog opens,
select the Script tab.
The Script tab dialog appears.
4.
From the Script list, select start.bat and click Edit. When the start.bat script appears,
locate the REM SET process script (two locations) and set the value to zero as
follows:
SET process=0
Note: In the start.bat file, the REM SET process script is located after NORMAL and
after FAILOVER.
The start.bat script is modified.
5.
From the Script list, select stop.bat and click Edit. When the stop.bat script appears,
locate the REM SET process script (two places) and set the value to zero as follows:
SET process=0
Note: In the stop.bat file, the REM SET process script is located after NORMAL and
after FAILOVER.
The stop.bat script is modified.
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Deploy Arcserve Backup Server on NEC Cluster
6.
From the Group properties dialog, select the Registry tab.
The Registry dialog appears.
7.
From the Registry key list, select the existing registry key and click Delete.
The Registry key is deleted.
Enable Arcserve Backup in NEC Cluster Scripts
Cluster scripts and registry keys are inserted during the NEC post-setup process. During
the upgrade process, the cluster scripts are disabled and the registry key is deleted.
When the upgrade is finished, these cluster scripts need to be enabled and registry keys
need to be rebuilt.
Note: This section contains graphics that correspond with NEC
CLUSTERPRO/ExpressCluster version 8.0. If you are running a more recent version of
NEC CLUSTERPRO/ExpressCluster, see your NEC CLUSTERPRO/ExpressCluster
documentation.
To enable Arcserve Backup in NEC cluster scripts
1.
Access Cluster Manager.
The Cluster Manager dialog appears.
Note: Cluster Manager is a utility provided by NEC and is installed on servers that
have NEC CLUSTERPRO/ExpressCluster installed. From the Cluster Manager, you
perform most of the configuration and management tasks associated with clusters.
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 177
Deploy Arcserve Backup Server on NEC Cluster
2.
Select the NEC Group that the Arcserve server is deployed in, and locate the
corresponding Arcserve cluster resources. Right-click on each Arcserve cluster
resource and from the pop-up menu, select Property.
The Group property dialog appears.
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Deploy Arcserve Backup Server on NEC Cluster
3.
Select the Reference and Change option. When the Group properties dialog opens,
select the Script tab.
The Script tab dialog appears.
4.
From the Script list, select start.bat and click Edit. When the start.bat script appears,
locate the REM SET process script (two places) and set the value to 1 as follows:
SET process=1
Note: In the start.bat file, the REM SET process script is located after NORMAL and
after FAILOVER.
The start.bat script is modified.
5.
From the Script list, select stop.bat and click Edit. When the stop.bat script appears,
locate the REM SET process script (two places) and set the value to 1 as follows:
SET process=1
Note: In the stop.bat file, the REM SET process script is located after NORMAL and
after FAILOVER.
The stop.bat script is modified.
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 179
How to Verify a Cluster-aware Installation and Upgrade
6.
From the Group properties dialog, select the Registry tab. When the Registry dialog
opens, click Add.
The Add/Change registry key dialog appears.
7.
Add the Registry key that corresponds with your computer's architecture:
■
x86 Platforms:
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\Base
■
x64 Platforms:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CA ARCServe
Backup\Base
Click OK.
The Registry key is added to the Registry key list on the Group Properties dialog.
How to Verify a Cluster-aware Installation and Upgrade
This section describes how to verify Arcserve Backup installations and upgrades in MSCS
and NEC CLUSTERPRO cluster-aware environments.
To verify a cluster-aware installation and upgrade
1.
180 Implementation Guide
Ensure that no errors occurred during the installation or upgrade process.
How to Verify a Cluster-aware Installation and Upgrade
2.
To ensure that Arcserve Backup services start properly, execute the cstop script to
stop all Arcserve Backup services and then execute the cstart script to restart all
Arcserve Backup services.
Note: The cstop and cstart batch files are stored in the Arcserve Backup installation
directory on the Arcserve Backup server. For more information about using cstop
and cstart, see the Administration Guide.
3.
Open the Arcserve Backup Manager Console on a stand-alone server.
Note: Do not log in to the cluster node at this time.
4.
From the Manager Console on the stand-alone system, log in to the newly installed
or upgraded system using the virtual name.
5.
If you can successfully log in to the new system, move the Arcserve cluster group to
another node. Ensure that all Arcserve services started successfully.
6.
After you move the Arcserve cluster group, ensure that you can navigate the
Manager Console. For example, open the Backup Manager, the Restore Manager,
and the Jab Status Manager.
Note: The Manager Console may stop responding intermittently while the cluster
group is moving.
7.
Open the Server Admin. Ensure that the primary server detects all member servers.
8.
Open the Device Manager. Ensure that Arcserve Backup detects your devices.
9.
Open the Job Status Manager. Ensure that all data from the previous installation
migrated to the new primary server. Arcserve Backup migrates information about
jobs, logs, and user information from the previous servers to the new primary
server.
10. Submit a simple backup job on a member server.
Chapter 5: Installing and Upgrading Arcserve Backup in a Cluster-aware Environment 181
Chapter 6: Integrating Arcserve Backup with
Other Products
This section contains the following topics:
CA Antivirus Integration (see page 183)
Arcserve Replication Integration-IMPW (see page 183)
Arcserve Backup Patch Manager Integration (see page 184)
Arcserve D2D Integration (see page 184)
CA Antivirus Integration
CA Antivirus is bundled with Arcserve Backup. As a result, you can automatically scan for
viruses during the job using the virus scanning options.
You can configure CA Antivirus to download updated virus signature files and program
modules. These updates are then distributed to the participating applications. When
this is complete, CA Antivirus broadcasts a message stating that the update has been
completed. Under certain conditions, you must restart the computer to apply the
anti-virus protection updates.
Note: Arcserve Backup provides only the scanning and curing components. It does not
provide a full install of CA Antivirus.
For more information, see the Administration Guide.
Arcserve Replication Integration-IMPW
Arcserve Replication and Arcserve High Availability are data protection solutions that
use asynchronous real-time replication to provide disaster recovery capabilities. This
host-based software provides continuous data replication that transfers changes to
application data as they occur to a standby replica server located locally or over the
Wide Area Network (WAN). Continuous data replication ensures that the most recent
data is always available for restoring purposes.
Arcserve Replication and Arcserve High Availability are separately-sold Arcserve
products.
For information about integrating Arcserve Backup with Arcserve Replication, see the
Arcserve Replication Integration Guide.
Chapter 6: Integrating Arcserve Backup with Other Products 183
Arcserve Backup Patch Manager Integration
Arcserve Backup Patch Manager Integration
Arcserve Backup Patch Manager is packaged with Arcserve Backup for Windows on the
Arcserve Backup for Windows installation media. You can install Arcserve Backup Patch
Manager directly from the installation media using the Arcserve Backup for Windows
Installation Browser.
For information about using Arcserve Backup Patch Manager, see the documentation
provided with Arcserve Backup Patch Manager. You can open the Arcserve Backup
Patch Manager Readme and the Arcserve Backup User Guide directly from the Arcserve
Backup Patch Manager Installation Browser.
Arcserve D2D Integration
Arcserve Backup integrates with Arcserve D2D so that you can do the following:
■
Manage Arcserve D2D servers from a central location.
–
Add computers running Arcserve D2D to the Arcserve D2D Servers object in the
Backup Manager.
–
Add computers running Arcserve D2D to the Arcserve D2D Proxy Servers object
in the Backup Manager.
–
Add Arcserve Host-Based VM Backup proxy servers running Arcserve D2D to
the Arcserve D2D Proxy Servers object in the Backup Manager.
■
Create Arcserve Backup sessions from Arcserve D2D backup data.
■
Back up Arcserve D2D backup sessions stored locally on Arcserve D2D servers to
Arcserve Backup media.
■
Back up Arcserve D2D backup sessions stored remotely on proxy servers and
remote shares (for example, NFS volumes on Linux servers) to Arcserve Backup
media.
Note: Arcserve Backup executes the backup from the server where the Arcserve
D2D backup sessions reside; not from the Arcserve D2D server.
184 Implementation Guide
■
Back up Arcserve D2D data using multistreaming.
■
Store Arcserve Backup sessions on tape media (libraries), disk (file system devices),
and network shares.
■
Recover Arcserve D2D backup data at file and folder level granularity from Arcserve
Backup media.
■
Recover Microsoft SQL Server databases and Microsoft Exchange Server mailboxes
at application level granularity from Arcserve Backup media.
Arcserve D2D Integration
Be aware of the following:
■
The Arcserve Backup Client Agent for Windows must be installed on the Arcserve
D2D servers to allow Arcserve Backup to communicate with and integrate with
Arcserve D2D.
Note: The Arcserve Backup Client Agent for Windows can be installed on the proxy
server if the proxy server option is used to back up Arcserve D2D servers.
■
The following sections describe how to integrate Arcserve D2D servers into your
Arcserve Backup environment. For information about how to back up Arcserve D2D
backup sessions and how to recover D2D data from Arcserve Backup backup
sessions, see the Administration Guide.
Define How You Will Back Up Arcserve D2D Sessions
The method that you use to back up Arcserve D2D sessions is contingent upon your
recovery time objective and the purpose of the Arcserve Backup backup sessions. You
can use the following methods to back up Arcserve D2D sessions.
Arcserve D2D Backups
Consider the following aspects of Arcserve D2D backup operations:
■
Use this method when you want to recover individual files and folders and recover
data (Microsoft Exchange Server and Microsoft SQL Server) quickly at application
level granularity.
■
You install Arcserve D2D on the nodes that you want to protect.
■
You add Arcserve D2D nodes to the Arcserve D2D Servers object in the Backup
Manager Source tree.
■
With this backup method, you let Arcserve Backup create backup sessions from the
full and incremental Arcserve D2D backup sessions. This type of backup lets
Arcserve Backup back up the Arcserve D2D catalog files.
■
You can use multistreaming to back up the Arcserve D2D full and incremental
backup sessions to decrease the overall backup window. Multistreaming lets you
transmit multiple streams of backup data in one job. When using multistreaming
with incremental backups, the backup window is fast.
Chapter 6: Integrating Arcserve Backup with Other Products 185
Arcserve D2D Integration
Client Agent for Windows Backups
Consider the following aspects of Client Agent for Windows backup operations:
■
Use this backup method when you want to use the backup data to perform full
system recoveries, such as for disaster recovery and Bare Metal Recovery.
■
You install Arcserve D2D and the Client Agent for Windows on the nodes that you
want to protect.
■
You add Arcserve D2D nodes to the Arcserve D2D Proxy Servers object in the
Backup Manager Source tree.
Note: Arcserve Host-Based VM Backup servers can function as backup proxy servers
for Client Agent for Windows backups. Arcserve Host-Based VM Backup lets you
back up Arcserve D2D nodes through a backup proxy system using fewer Arcserve
D2D licenses. For more information about Arcserve Host-Based VM Backup, see the
Arcserve Host-Based VM Backup User Guide on the Arcserve Central Applications
Bookshelf on the Arcserve Support Online website.
■
With this method, you let Arcserve Backup create full backup sessions from the
Arcserve D2D backup sessions.
■
You can use multistreaming to back up the Arcserve D2D sessions to decrease the
overall backup window. Multistreaming lets you transmit multiple streams of
backup data in one job. With multistreaming, the backup data for each node that is
contained in a job is processed as one stream of backup data.
How You Manage Arcserve D2D Servers from the Backup Manager
To configure backup policies and submit backups of Arcserve D2D servers, the Arcserve
D2D servers must appear below the Arcserve D2D Servers object or the Arcserve D2D
Proxy Servers object in the Backup Manager Source directory tree.
Note: To help ensure that backups complete successfully, verify that system time on the
Arcserve Backup server, the Arcserve D2D nodes, and the Arcserve D2D proxy servers
are the same. This approach helps ensure that backups complete successfully when you
back up Arcserve D2D nodes and virtual machines protected by Arcserve D2D proxy
servers.
Storage Resource Management Performance Key Indicators (SRM PKI) is a Arcserve
Backup component that lets you monitor the performance of the agents running in your
backup environment. When SRM PKI is running on the Arcserve Backup primary server,
Arcserve Backup detects and populates the Backup Manager Source directory tree with
the names or IP addresses of the Arcserve D2D servers that are running in your backup
environment. For more information about SRM PKI, see the Dashboard User Guide.
186 Implementation Guide
Arcserve D2D Integration
When SRM PKI is not running on the primary server, or the primary server did not detect
Arcserve D2D servers, you can add the Arcserve D2D servers to the Source directory
tree manually. For more information, see Assign Arcserve D2D Servers to the Arcserve
D2D Servers Object (see page 188).
The following diagram illustrates the Arcserve D2D Servers and the Arcserve D2D Proxy
Servers objects in the Backup Manager source tree. The objects list the host name or IP
address of the Arcserve D2D servers and Arcserve D2D Proxy servers that reside in the
Arcserve Backup environment.
Note: The Backup Manager does not support browsing the directories, files, and folders
contained within the Arcserve D2D servers.
Arcserve Backup lets you manage virtual machines running Arcserve D2D based on the
version of the VMware software that is running on your backup proxy systems. The
following diagram illustrates the icons that differentiate Arcserve Host-Based VM
Backup proxy systems from Arcserve D2D backup proxy systems:
From the Arcserve D2D Servers object and the Arcserve D2D Proxy Servers object, you
can perform the following server management tasks:
■
Assign Arcserve D2D Servers to the Arcserve D2D Servers Object (see page 188)
■
Assign Arcserve D2D Servers to the Arcserve D2D Proxy Servers Object (see
page 188)
■
Delete Arcserve D2D Servers from the Backup Manager Source Tree (see page 190)
Chapter 6: Integrating Arcserve Backup with Other Products 187
Arcserve D2D Integration
Assign Arcserve D2D Servers to the Arcserve D2D Servers Object
From the Backup Manager, you can add Arcserve D2D servers to the Arcserve D2D
Servers object in the Backup Manager source tree.
You add D2D servers to the Arcserve D2D Servers object when you need to use the
backup data to restore D2D data at file level, folder level, and application level
granularity.
Follow these steps:
1.
Open the Arcserve Backup Manager Console.
From the Quick Start menu, click Backup to open the Backup Manager.
2.
Click the Source tab.
The Source tree appears.
3.
Right-click the Arcserve D2D Servers object and click Add D2D Server on the pop-up
menu.
The Add D2D Server dialog opens.
4.
Complete the following fields on the Add D2D Server dialog:
■
Host name--Specify the host name of the D2D server.
■
(Optional) IP address--Specify the IP address of the D2D server.
Note: To specify the IP address, clear the checkmark next to the Use computer
name resolution option.
■
User name--Specify the user name that is required to log in to the D2D server.
■
Password--Specify the password that is required to log in to the D2D server.
Click OK.
The Arcserve D2D server is assigned to the Source tree below the Arcserve D2D Servers
object.
Note: Arcserve Backup does not support browsing the drives and directories within
Arcserve D2D servers after they are added to the Source tree.
Assign Arcserve D2D Servers to the Arcserve D2D Proxy Servers Object
From the Backup Manager, you assign Arcserve D2D servers to Arcserve D2D Proxy
Servers object in the Backup Manager Source tree. When you assign D2D servers to the
D2D Proxy Servers object, Arcserve Backup backs up all of the backup sessions for all
D2D servers using one proxy server. In addition, when Arcserve Host-Based VM Backup
is installed on the D2D proxy, Arcserve Backup backs up the backup sessions for all
virtual machines running D2D that are assigned to the proxy server.
188 Implementation Guide
Arcserve D2D Integration
Arcserve Backup performs full backups of D2D backup sessions when D2D servers are
assigned to the D2D Proxy Servers object. The Arcserve Backup backup sessions can
then be used to perform full system recovery operations, such as bare metal recovery
(BMR).
Note: To assign Arcserve D2D servers to Arcserve D2D proxy servers, Windows Remote
Registry service must be running on the Arcserve D2D node.
Follow these steps:
1.
Open the Arcserve Backup Manager Console.
From the Quick Start menu, click Backup to open the Backup Manager.
2.
Click the Source tab.
The Source tree appears.
3.
Do one of the following:
■
If you do not want to add Arcserve D2D proxy servers to the Arcserve D2D
Proxy Servers object, go to Step 5.
■
To add Arcserve D2D proxy servers, right-click the Arcserve D2D Proxy Servers
object and click Add D2D Proxy Server on the pop-up menu.
The Add D2D Proxy Server dialog opens.
4.
Complete the following fields on the Add D2D Proxy Server dialog:
■
Host name--Specify the host name of the D2D proxy server.
■
(Optional) IP address--Specify the IP address of the D2D proxy server.
Note: To specify the IP address, clear the checkmark next to the Use computer
name resolution option.
■
User name--Specify the user name that is required to log in to the D2D proxy
server.
■
Password--Specify the password that is required to log in to the D2D proxy
server.
■
(Optional) This is a Central Host-Based VM Backup proxy--Specify this option
only when Arcserve Host-Based VM Backup is running on the backup proxy
system and the servers that you want to protect are virtual machines.
Click OK.
The Add D2D Proxy Server dialog closes and the newly added Arcserve D2D proxy
server appears in the Source tree. If you specified This is a Central Host-Based VM
Backup proxy, Arcserve Backup adds the Central Host-Based VM Backup proxy
server to the Arcserve D2D Proxy Servers object and populates the proxy server
with the host names of the virtual machines that are running Central Host-Based
VM Backup and are associated with the newly added proxy server.
Chapter 6: Integrating Arcserve Backup with Other Products 189
Arcserve D2D Integration
5.
To assign Arcserve D2D servers to Arcserve D2D proxy servers, right-click the proxy
server and click Assign D2D Server on the pop-up menu.
The Assign D2D Server to a Proxy Server dialog opens.
Note: If the Arcserve D2D proxy server is a Arcserve Host-Based VM Backup proxy
server, you cannot assign individual VMs directly to the proxy server.
6.
Complete the following fields on the Assign D2D Server to a Proxy Server dialog:
■
Host name--Specify the host name of the D2D server.
■
(Optional) IP address--Specify the IP address of the D2D server.
Note: To specify the IP address, clear the checkmark next to the Use computer
name resolution option.
■
User name--Specify the user name that is required to log in to the D2D server.
■
Password--Specify the password that is required to log in to the D2D server.
Click OK.
The Assign D2D Server to a Proxy Server dialog closes.
The Arcserve D2D server is assigned to the Source tree below the Arcserve D2D proxy
server.
Note: Arcserve Backup does not support browsing the drives and directories within
Arcserve D2D servers after they are added to the Source tree.
Delete Arcserve D2D Servers from the Backup Manager Source Tree
From the Backup Manager, you can remove Arcserve D2D servers and Arcserve D2D
proxy servers from the Backup Manager source tree.
To delete Arcserve D2D servers from the Backup Manager source tree
1.
Open the Arcserve Backup Manager Console.
From the Quick Start menu, click Backup to open the Backup Manager.
2.
Click the Source tab
The source tree appears.
190 Implementation Guide
Arcserve D2D Integration
3.
Do one of the following:
■
Arcserve D2D servers: Expand the Arcserve D2D Servers object, right-click the
server that you want to delete, and click Delete D2D Server on the pop-up
menu.
■
Arcserve D2D proxy servers: Expand the Arcserve D2D Proxy Servers object,
right-click the proxy server that you want to delete, and click Deleted D2D
Proxy Server on the pop-up menu.
The delete confirmation dialog opens.
4.
Click Yes.
The server is deleted from the Backup Manager source tree.
Note: If a Arcserve D2D server appears under the Arcserve D2D Servers object and the
Arcserve D2D Proxy Servers object, the removal process deletes the Arcserve D2D
server from both directory trees.
Open the Arcserve D2D Home Page from the Backup Manager
Arcserve Backup lets you open the Arcserve D2D Home Page from the Backup Manager.
Use these steps when you want to perform various Arcserve D2D tasks from the
Arcserve D2D Home Page.
Follow these steps:
1.
Open the Arcserve Backup Manager Console.
From the Quick Start menu, click Backup to open the Backup Manager.
2.
Click the Source tab.
The source tree appears.
3.
Do one of the following:
■
Expand the Arcserve D2D Servers object.
Right-click the Arcserve D2D server that you want to configure and click Launch
D2D on the pop-up menu.
■
Expand the Arcserve D2D Proxy Servers object.
Expand the proxy server.
Right-click the Arcserve D2D server that you want to configure and click Launch
D2D on the pop-up menu.
The Arcserve D2D Home Page opens.
Note: For information about using Arcserve D2D, see the Arcserve D2D
documentation.
Chapter 6: Integrating Arcserve Backup with Other Products 191
Arcserve D2D Integration
How Arcserve Backup Processes Encrypted Arcserve D2D Backup Sessions
Arcserve D2D lets you protect sensitive data using data encryption. The data is
protected using an encryption password that you specify when the backup is submitted.
To recover the Arcserve D2D data, you specify the password when you submit the
restore.
To back up Arcserve D2D sessions to Arcserve Backup media, you add the Arcserve D2D
servers to the Backup Manager Source directory tree before you can submit backups.
The process of adding the Arcserve D2D servers to the Source tree requires you to
specify the Arcserve D2D computer name and credentials (user name and password).
Arcserve Backup uses the Arcserve D2D credentials to retrieve the Arcserve D2D
encryption password, to decrypt the data, and to back up the data to Arcserve Backup
media. As a result, Arcserve Backup stores the Arcserve D2D backup sessions on
Arcserve Backup media in decrypted format.
To recover Arcserve D2D data from Arcserve Backup media, a password is not required.
If you want to encrypt the Arcserve D2D data on Arcserve Backup media, you can
specify Arcserve Backup encryption options when you submit the job. For more
information about encryption options, see Backup Manager Encryption/Compression
Options in the Administration Guide.
192 Implementation Guide
Chapter 7: Configuring Arcserve Backup
This section describes how to configure the Arcserve Backup base product. For
information about how to configure Arcserve Backup agents and options, see the
corresponding agent or option guide.
This section contains the following topics:
Open the Manager or Manager Console (see page 193)
Arcserve Backup Home Page (see page 195)
First-Time Home Page and User Tutorial (see page 199)
Service State Icons (see page 200)
Log in to Arcserve Backup (see page 200)
Specify Arcserve Backup Manager Preferences (see page 202)
Code Pages (see page 204)
Arcserve Backup System Account (see page 206)
Start the Arcserve Backup Database Protection Job (see page 207)
Fine-Tune the Arcserve Backup SQL Server Database (see page 208)
Configure Devices Using the Device Wizard (see page 210)
Configure Enterprise Module Components (see page 211)
Configure Global Dashboard (see page 211)
Create File System Devices (see page 220)
How to Define Include and Skip Parameters for Arcserve Backup Database Agents (see
page 222)
Configuring Firewalls to Optimize Communication (see page 223)
Open the Manager or Manager Console
The Manager Console is an interface that lets you administer backup and restore
operations in your environment. With the Manager Console, you can log in to and
administer local and remote Arcserve Backup servers and domains.
This release of Arcserve Backup provides you with a redesigned Manager Console. If you
are running an older release of Arcserve Backup in your environment, you must log in to
the system running the older release using the previous version of the Manager.
Chapter 7: Configuring Arcserve Backup 193
Open the Manager or Manager Console
To open the Manager or Manager Console
1.
Do one of the following:
■
To access a server running this release of Arcserve Backup, click the Windows
Start button, point to Programs, CA, ARCserve Backup, and click Manager.
■
To access an Arcserve server running a previous release, browse to the
following file:
C:\Programs Files\CA\ARCserve Backup\ARCserveMgr.exe
Double-click ARCserveMgr.exe.
■
If you installed a previous Arcserve Backup release in the default installation
directory, and used the installation process to upgrade Arcserve Backup, you
can open the Manager by clicking the Windows Start button, select Programs,
CA, ARCserve Backup, and click Manager.
The Default Server Information page appears.
2.
To change the default server or specify a different server, select a server from the
Arcserve Backup Primary Server list. If the target server does not appear in the
drop-down list, you can input the host name or IP address of the server in the
Arcserve Backup Primary Server list.
3.
To change the user, select either Arcserve Backup Authentication or Windows
Authentication and specify a user name and password.
By default, Arcserve Backup does not remember your security information. To save
the user name and password information that you entered for this server, you must
explicitly select Remember the security information. If you do not save this
information, Arcserve Backup prompts you to provide Arcserve Backup security
credentials the first time you open managers, wizards, and so on, and you must
provide a Arcserve Backup user name and password.
194 Implementation Guide
Arcserve Backup Home Page
4.
Enter caroot in the User Name field, the appropriate password in the Password
field, and click OK.
The first time you log in to Arcserve Backup, a tutorial, called My First Backup,
appears. This tutorial lets you become familiar with the basics of backing up and
restoring data in a controlled and directed way. This tutorial appears automatically
only the first time you log in. However, you can access My First Backup from the
Help menu.
Arcserve Backup Home Page
The Home Page is the central location from which you can log in to other Arcserve
Backup servers and access all of the Arcserve Backup managers, wizards, and utilities.
Note: When you open the Arcserve Backup Home Page, a message may appear that
indicates access to http://www.google.com is blocked. The message displays in the RSS
Feeds section on the home page. If necessary, you can stop the RSS Feeds
communication process at any time. For more information, see "How to Access Arcserve
Backup Managers, Wizards, and and Utilities" in the Administration Guide.
Chapter 7: Configuring Arcserve Backup 195
Arcserve Backup Home Page
Default Server and Security
Displays the following information about the Arcserve Backup server:
■
The Domain and Default Server that the current User name is logged in to.
Note: For information about how to change the default server and login to a
different Arcserve Backup primary or stand-alone server, see Log On to
Arcserve Backup (see page 200).
■
View a summary of the user and the user's roles when a Windows user is
logged into Arcserve Backup. Click the Role Information icon next to the User
Name field to see the User Role list which includes all the roles owned by the
user.
■
View the Daily Backup Status Report.
■
Start Arcserve Backup Dashboard.
■
View Infrastructure Visualization
■
View details if the Enterprise Module is not installed or if the license is expired.
Click the link on the Home Page GUI to see the limitations.
Quick Start
Lets you open the following Arcserve Backup Managers:
■
Job Status Manager--Lets you monitor jobs and view logs.
■
Backup Manager--Lets you configure and submit backup jobs.
■
Archive Manager--Lets you configure and submit archive backup jobs.
■
Restore Manager--Lets you perform complete data recovery.
■
Server Admin--Lets you manage Arcserve Backup engines. For example, the
Database Engine, the Job Engine, and the Tape Engine.
■
Dashboard--Lets you access a snapshot overview of your backup infrastructure.
■
Infrastructure Visualization--Lets you view the relationships between the
computers, servers, and devices in your Arcserve Backup environment.
Monitor and Reports
Lets you open the following managers and utilities:
196 Implementation Guide
■
Job Status Manager--Lets you monitor jobs and view logs.
■
Report Manager--Lets you perform complete data recovery.
■
Report Writer--Lets you create custom Arcserve Backup reports.
■
Dashboard--Lets you access a snapshot overview of your backup infrastructure.
■
Infrastructure Visualization--See the relationships among the machines,
servers, and devices in your network.
Arcserve Backup Home Page
Protection and Recovery
Lets you open the following managers and wizards:
■
Backup Manager--Lets you configure and submit backup jobs.
■
Archive Manager--Lets you configure and submit archive backup jobs.
■
Restore Manager--Lets you perform complete data recovery.
■
Arcserve Replication--Lets you start or install Arcserve Replication. Arcserve
Replication is a data protection solution that uses asynchronous real-time
replication to provide disaster recovery capabilities. This link is active when you
install Arcserve Replication. For information, see the Arcserve Replication
Integration Guide.
■
CA ARCserve D2D--Lets you start or install CA ARCserve D2D. CA ARCserve D2D
is a backup solution that lets you track changes to data at the block level, and
back up only the changed blocks. CA ARCserve D2D lets you perform frequent
incremental backups, which reduces the size of the backups and provides you
with up-to-date backup data.
Administration
Lets you open the following managers, wizards, and utilities:
■
Server Admin--Lets you manage Arcserve Backup engines. For example, the
Database Engine, the Job engine, and the Tape engine.
■
Central Agent Admin--Lets you manage Arcserve Backup agents.
■
Device Manager--Lets you manage the storage devices in your environment.
■
Device Configuration--Lets you configure your storage devices in your Arcserve
Backup environment.
■
Device Wizard--Lets you perform media operations.
■
Device Group Configuration--Lets you configure the device groups in your
Arcserve Backup environment and select the groups that you will use for the
staging of data.
■
Media Pool--Lets you create and maintain media pools in your Arcserve Backup
environment.
■
Database Manager--Lets you manage and maintain the Arcserve Backup
database.
■
Alert Manager--Lets you create alert notifications about events that occur
during a backup.
■
User Profile--Lets the Arcserve Backup administrator manage user profiles and
provide access to Arcserve Backup.
■
Agent Deployment--Launches the Agent Deployment tool, which lets you
install and upgrade Arcserve Backup agents on remote hosts.
■
MM Admin--Lets you manage off-site media resources.
Chapter 7: Configuring Arcserve Backup 197
Arcserve Backup Home Page
Utilities
Lets you open the following wizards and utilities:
■
Job Scheduler Wizard--Lets you control Arcserve Backup command line
utilities.
■
Create Boot Kit--Lets you create disaster recovery boot disk sets. This link is
active when you install the Arcserve Backup Disaster Recovery Option.
Note: For more information, see the Disaster Recovery Option Guide.
198 Implementation Guide
■
Diagnostic Wizard--Lets you gather information from Arcserve Backup system
logs. The information gathered can be used for troubleshooting and may help
Arcserve Technical Support identify issues.
■
Merge--Lets you merge session information from media into the Arcserve
Backup database.
■
Media Assure & Scan--Lets you gather information about the backup sessions
on media.
■
Compare--Lets you compare the contents of a media session to files on a
computer.
■
Count--Lets you count the files and directories on a computer.
■
Copy--Lets you copy or move files from one hard disk to another.
■
Purge--Lets you delete files and directories from a computer.
First-Time Home Page and User Tutorial
Technical Support
The Technical Support section provides quick access to the following support tools:
■
Arcserve Backup on the Web--Links you to the Arcserve site that provides
product information about Arcserve Backup.
■
Understanding your Support--Provides maintenance and support information
by product.
■
Registering for Support--Provides an online form to register for Arcserve
Support Online.
■
Accessing Technical Support--Offers the latest Arcserve Backup news and
information from Technical Support, including white papers, how-to
documents, videos, forums and user groups, troubleshooting guides, patches,
and more.
■
Feedback--Links you to Get Satisfaction, where you can submit ideas and
comments about the product, ask questions, exchange tips with other users,
report problems, and provide praise.
Note: The Feedback button on the Navigation Bar also links to the Arcserve
Feedback dialog for Get Satisfaction.
Quick Reference
The Quick Reference section provides access to the following documentation:
■
Readme--This document contains last minute updates and information that
supplements the Arcserve Backup documentation.
■
Release Summary--This document contains a summary of the new features
added and enhancements made to Arcserve Backup.
Arcserve News
The Arcserve News section provides access to a list of news articles and press
releases.
First-Time Home Page and User Tutorial
The first time you start Arcserve Backup, a tutorial called My First Backup introduces
you to the product and its major functions. The tutorial guides you through the steps
needed to set up a file system device and perform your first backup and restore
operations.
Chapter 7: Configuring Arcserve Backup 199
Service State Icons
Service State Icons
The toolbar at the top of each Arcserve Backup manager displays an icon for each of the
back-end services--Job Engine, Tape Engine, and Database Engine, as shown by the
following illustration:
Depending upon the color, the icons indicate one of the following states:
■
Green--Indicates that the service is running.
■
Red--Indicates that the service is not running.
■
Gray--Indicates that the service cannot be connected to or is in an unknown state.
■
Blue--Indicates that the service is paused.
Log in to Arcserve Backup
When you open the Arcserve Backup Manager Console, you must log in to Arcserve
Backup. The first time you log in to Arcserve Backup, you can log in as caroot, which has
administrator privileges, and provide the appropriate password in the password field.
Optionally, you can log in to Arcserve Backup using the Windows account that was
provided when you installed Arcserve Backup, or with any Windows administrative
account associated with the computer that you are logging in to.
After you log in, you can change the password for the caroot user and add new users.
You can also add new users using the command line utility, ca_auth.exe. For information
about ca_auth.exe, see the Command Line Reference Guide.
Note: The caroot password can consist of any combination of alphanumeric and special
characters, but may not exceed 15 bytes. A password totaling 15 bytes equates to
approximately 7 to 15 characters.
To log in to Arcserve Backup
1.
Open the Arcserve Backup Manager Console.
To open the Manager Console, click Start on the toolbar, select Programs, CA,
ARCserve Backup, and click Manager.
The Default Server Information page appears.
200 Implementation Guide
Log in to Arcserve Backup
2.
To change the default server or specify a different server, select a server from the
Arcserve Backup Primary Server list. If the target server does not appear in the
drop-down list, you can input the host name or IP address of the server in the
Arcserve Backup Primary Server list.
3.
To change the user, select either Arcserve Backup Authentication or Windows
Authentication and specify a user name and password.
By default, Arcserve Backup does not remember your security information. To save
the user name and password information that you entered for this server, you must
explicitly select Remember the security information. If you do not save this
information, Arcserve Backup prompts you to provide Arcserve Backup security
credentials the first time you open managers, wizards, and so on, and you must
provide a Arcserve Backup user name and password.
4.
Enter caroot in the User Name field, the appropriate password in the Password
field, and click OK.
The first time you log in to Arcserve Backup, a tutorial, called My First Backup, appears.
This tutorial lets you become familiar with the basics of backing up and restoring data in
a controlled and directed way. This tutorial appears automatically only the first time you
log in. However, you can access My First Backup from the Help menu.
Chapter 7: Configuring Arcserve Backup 201
Specify Arcserve Backup Manager Preferences
Specify Arcserve Backup Manager Preferences
Arcserve Backup lets you configure how the Arcserve Backup Manager windows behave.
From the Preferences dialog, you can specify global and library filter options.
To specify Arcserve Backup Manager preferences
1.
From the Windows Start menu, open the Arcserve Backup Manager Console by
clicking Start, Programs, CA, ARCserve Backup, and selecting Manager.
The Arcserve Backup Manager Home Page opens.
2.
From the Quick Start menu, click Backup.
The Backup Manager window opens
Note: You can complete this task from all Arcserve Backup Manager windows.
3.
From the View menu, select Preferences.
The Preferences dialog opens.
4.
Select the Global Settings tab. Specify the following global preferences:
Set Job Queue Refresh Rate to
Lets you specify a time, in seconds, for periodic update of the Job Status
Manager.
Set Device Manager Refresh Rate to
Lets you specify a time for periodic update of the Device Manager.
Set Animated Speed to
Lets you specify a speed at which the tape bitmap will rotate if animation is
selected for the Device or Backup Manager.
Show Registry
Displays the registry file in order to select for a backup.
Show Leaf Nodes
Displays all leaf nodes within the tree view. This means that files will be
displayed under directories and that media will be displayed beneath drives.
Auto Start All Engines
Indicates that the appropriate Arcserve Backup engines will start automatically
when a manager is used.
Note: The Auto Start All Engines preference is enabled by default.
202 Implementation Guide
Specify Arcserve Backup Manager Preferences
Default Manager
Lets you go directly to a specific manager when you open the Manager
Console.
Don't show the Server Selection dialog for Count/Copy/Purge job
Lets you hide the Server Selection dialog when you submit a Count job, a Copy
job, or a Purge job.
When you submit one of these jobs, the Server Selection dialog opens to let
you specify the server where you want to run the job. You can specify a primary
server, stand-alone server, or member server for the job.
With this option enabled, Arcserve Backup remembers the server that you
want to use for the job and the Server Selection dialog does not open when
you submit the job.
Clear the check from the Don't show the Server Selection dialog for
Count/Copy/Purge job option to allow the Select Server dialog to open when
you submit a Count, Copy or Purge job.
5.
Select the Library Filter tab. Specify the following library filter preferences:
Note: The following preferences apply to library devices, and only affect those
Manager views in Arcserve Backup where a device or a group hierarchy displays (for
example, in the Backup Manager under the Destination tab, or in the Device
Manager view). By default, none of the options are selected, and there are no
default values for any of the choices.
Show Write Protected Media in Format / Erase dialogs
Lets you view information about write-protected media in all Format and Erase
dialogs.
Show device name as Vendor ID and Serial Number
Lets you view device names as the Vendor ID and the serial number.
Show Empty Slots
Lets you view the empty slots in the library.
Show Slots Between
Lets you specify the range of slots to be displayed in the current manager. To
define the range, enter the minimum and maximum number of slots allowed.
Show Blank Media
Lets you view the blank media in the library.
Chapter 7: Configuring Arcserve Backup 203
Code Pages
Show Tapes Within Media Pool
Lets you view the tapes within a particular media pool. Wildcards (“*” and “?”)
are accepted in the media pool.
Show Tapes Matching Serial #
Lets you view the tapes that match a certain serial number. Wildcards (“*” and
“?”) are accepted in the serial number.
Important! Applying filters can significantly reduce the amount of data that you
have to deal with at one time, and you should use them only with large libraries.
6.
When you are finished specifying Arcserve Backup Manager preferences, click
Apply.
Note: To discard your changes, click Cancel.
7.
To close the Preferences dialog, click OK.
Code Pages
The following sections describe how Arcserve Backup supports the use of multiple code
pages.
This section contains the following topics:
How Arcserve Backup Supports Multiple Code Pages (see page 204)
Specify Code Pages in the Backup Manager Window (see page 205)
Specify Code Pages in the Restore Manager Window (see page 206)
How Arcserve Backup Supports Multiple Code Pages
A code page is a map of characters as they relate to a particular language. If the
Arcserve Backup server resides in an environment where different languages and their
character sets are running on other computers, the Backup Manager and the Restore
Manager may not be able to interpret and display recognizable text in the source tree.
When you encounter this situation, you can specify any code page supported in your
environment. The code page lets Arcserve Backup interpret the information and display
the text in a format that is recognizable to you.
When you specify a code page at the node or volume level, Arcserve Backup applies the
characteristics of the code page to all child volumes, directories, and so on. Although
code pages do not affect Arcserve Backup functionality, Arcserve Backup cannot present
a code page for more than one language at any time.
204 Implementation Guide
Code Pages
Specify Code Pages in the Backup Manager Window
You can change the code page on all nodes displayed in the source tree.
Note: You may be prompted to insert the Windows installation media into your
computer to complete this task.
To specify a code page in the Backup Manager window
1.
On the Arcserve Backup primary, stand-alone, or member server, open the
Windows Control Panel.
Open Regional and Language Options and select the Advanced tab.
In the Code pages conversion tables field, click the check box next to the languages
that you require to view the node, directory, and volume names on the remote and
agent systems that are running in your Arcserve environment.
(Optional) Click Apply all settings to the current user account and to the default
user profile.
Click Apply and click OK.
Windows applies the Regional and Language Options.
2.
Open the Manager Console and open the Backup Manager.
From the Source tab, right-click the node, volume, or directory where you want to
specify a code page.
From the Display Encoding right-click menu, select the required code page.
Arcserve Backup applies the new code page settings immediately.
Chapter 7: Configuring Arcserve Backup 205
Arcserve Backup System Account
Specify Code Pages in the Restore Manager Window
You can change the code page on all nodes displayed in the source tree.
Note: You may be prompted to insert the Windows installation media into your
computer to complete this task.
To specify a code page in the Restore Manager window
1.
On the Arcserve Backup primary, stand-alone, or member server, open the
Windows Control Panel.
Open Regional and Language Options and select the Advanced tab.
In the Code pages conversion tables field, click the check box next to the languages
that you require to view the node, directory, and volume names on the remote and
agent systems that are running in your Arcserve environment.
(Optional) Click Apply all settings to the current user account and to the default
user profile.
Click Apply and click OK.
Windows applies the Regional and Language Options.
2.
Open the Manager Console and open the Restore Manager.
From the Source tab, right-click the node, volume, or directory where you want to
specify a code page.
From the Display Encoding right-click menu, select the required code page.
Arcserve Backup applies the new code page settings immediately.
Arcserve Backup System Account
The Arcserve Backup System Account is the account Arcserve Backup uses to perform
various storage-related functions on the local server. Local backup or restore jobs use
the Arcserve Backup System Account as the security to run the job.
The Arcserve Backup System Account is entered into the System Account dialog when
Arcserve Backup is installed, and must be previously established at the operating system
level. It is not necessary to grant this account special rights because Arcserve Backup
does this automatically.
The account that you enter into the System Account dialog at installation is added
automatically to the Administrators and Backup Operators Windows security groups.
206 Implementation Guide
Start the Arcserve Backup Database Protection Job
How Arcserve Backup Manages Authentication
Arcserve Backup uses Windows and third-party security to establish secure connections
when performing various storage-related functions. For instance, if a job backs up a
remote server, the security entered for that job must meet the Windows security
criteria to access the remote server.
The security context under which the jobs are run varies depending on the resource
being accessed. The security required to back up the local Arcserve Backup server may
be different from the security required when backing up a domain resource.
Arcserve Backup also interacts with third-party security such as Microsoft SQL, Oracle,
and Lotus Notes. For more information, see the various option and agent guides on the
Arcserve Backup installation disk or you can download the guides from the Arcserve
support website.
How to Use the System Account for Job Security
Typically, when you implement Arcserve Backup you give the Arcserve Backup System
Account the following rights and use it as the main backup account:
■
Group Rights: Administrators, Backup Operators, Domain Admins
■
Advanced Rights: Act as part of operating system, Log on locally, Log on as a service
These security rights are only a reference and are not necessarily applicable to all
scenarios.
Important! You should not use the Arcserve Backup System Account for job security for
all of your backup and restore operations. However, you can enable this capability by
granting rights to the Arcserve Backup System Account that exceed the local
administrator and backup operator.
Start the Arcserve Backup Database Protection Job
The Arcserve Backup database maintains job, media, and device information on your
system. After you install Arcserve Backup, the Database Protection Job maintains a
status of Hold. To use the Database Protection Job to protect the Arcserve Backup, you
must change the status of the Database Protection Job from Hold to Ready.
Chapter 7: Configuring Arcserve Backup 207
Fine-Tune the Arcserve Backup SQL Server Database
To start the Arcserve Backup Database Protection Job
1.
Open the Arcserve Backup Manager Console.
From the Quick Start menu on the Arcserve Backup Home Page, select Job Status.
The Job Status Manager window opens.
2.
Select the Job Queue tab and find the Database Protection Job.
Note: If the Database Protection Job was deleted, you can recreate the job using
the steps in Recreate the Arcserve Backup Database Protection Job.
Right-click the Database Protection Job and select Ready from the pop-up menu.
The status of the Database Protection Job changes from Hold to Ready. A full
backup of the database will be performed at the next Execution Time.
3.
(Optional) To start the Database Protection Job now, right-click the Database
Protection Job and select Run Now from the pop-up menu.
The Database Protection Job starts now.
Important! After you start the Database Protection Job, the Tape Engine will
connect to a blank media in the first group that Tape Engine detects, and assign the
media pool labeled ASDBPROTJOB. If the Tape Engine cannot connect to a blank
media in the first group within five minutes, the Tape Engine will try to connect with
blank media in the other groups sequentially. If the Tape Engine cannot connect to
blank media, in any group, the job will fail.
Note: For information about configuring devices and modifying the database protection
job, see the Administration Guide.
Fine-Tune the Arcserve Backup SQL Server Database
The following sections describe how you can fine-tune your SQL Server installation to
optimize performance.
This section contains the following topics:
How to Calculate the Number of Required SQL Connections (see page 209)
Database Consistency Checks (see page 209)
Specify ODBC Communication for Remote Database Configurations (see page 209)
208 Implementation Guide
Fine-Tune the Arcserve Backup SQL Server Database
How to Calculate the Number of Required SQL Connections
For each job that you run, you need two SQL connections. Be sure that you have set
enough connections (or licenses) in your SQL server. To determine your default SQL
connections, select Server and SQL server from the SQL Arcserve Manager. When you
browse from the Configuration tab, you can see the user connections. Set these values
to the appropriate user setting. If an error message appears, for example, “Cannot
Update Record” or “Failed to Login,” you may have run out of connections. You should
increase the open object to 2000.
Database Consistency Checks
When your database activity is low, we recommend that you run a database consistency
check if you have a large database. Although it takes some time, it is important to
determine that your SQL database is functioning well. For more information, see your
Microsoft SQL guide.
Important! Be sure to monitor the log size periodically. If a log is full, the database
cannot function. Although the default setting is “truncate log on checkpoint,” you
should increase the log size to 50% of the database if you expect to keep a large number
of records.
Specify ODBC Communication for Remote Database Configurations
If you have another Arcserve Backup server running that uses Microsoft SQL as its
database, you can redirect the local database to the remote machine. Arcserve Backup
can use ODBC to connect to the Microsoft SQL server. You can direct the ODBC data
source to another server if the server has SQL installed and the Arcserve Backup SQL
database is properly set up. You also need to make sure the local server user is
authenticated in the remote server.
To specify ODBC communication for remote database configurations
1.
Open the Windows Control Panel, select Administrative Tools, Data Sources (ODBC),
and System DSN.
2.
Add a System Data Source labeled as follows:
Name: ASNT
Server: MachineName\InstanceName
3.
Follow the on-screen instructions to test and complete the configuration.
Chapter 7: Configuring Arcserve Backup 209
Configure Devices Using the Device Wizard
Configure Devices Using the Device Wizard
You can start the Device Wizard from the Wizards menu. The Device Wizard helps you
see all of the devices connected to your machine.
To configure devices using the Device Wizard
1.
From the Administration menu in the Navigation Bar on the Home Page, click
Device Wizard.
The Device Wizard Welcome screen appears.
2.
Click Next.
The Login dialog appears.
3.
Enter or select the server you want the device command to operate on, enter your
user name and password, and click Next.
4.
Select the device you want to target. Click More Information to view more
information about the device.
5.
Click OK, and click Next.
6.
Select a device operation, and click Next.
Example: Select Format.
7.
Enter a new media name and expiration date for the media Arcserve Backup is
about to format, and click Next.
8.
The schedule screen that appears lets you choose to run the device command
immediately or schedule it for a later date and time. Select Run Now, and click Next
to run the job immediately.
To schedule your job for a later time, select the Schedule option, and enter a date
and time for the job to run.
9.
Click Finish to execute the job.
10. You are prompted to confirm the action you are about to take. Click OK to start the
device operation and display its status.
11. A message appears to notify you that Arcserve Backup has completed the device
operation. Click Next to work with another device, or click Exit to close the Device
Wizard.
210 Implementation Guide
Configure Enterprise Module Components
Configure Enterprise Module Components
Enterprise Option Configuration is a wizard-like application that lets you configure
devices and applications associated with the Arcserve Backup Enterprise Module. With
Enterprise Option Configuration you can configure the following devices and
applications:
■
StorageTek ACSLS libraries
■
IBM 3494 libraries
■
The Arcserve Backup Image Option
Enterprise Module Configuration opens when you are running Setup and you click Next
on the Install Summary dialog.
Use the following steps to run Enterprise Module Configuration after you complete
Setup or you want to add or modify Enterprise Module components after you installed
Arcserve Backup.
To configure Enterprise Module components
1.
From the Windows Start menu, select Programs (or All Programs), CA, ARCserve
Backup, and click Enterprise Module Configuration.
Enterprise Module Configuration opens.
2.
Click the Enterprise Module component that you want to configure.
Follow the prompts on the subsequent dialogs and complete all required
information.
Configure Global Dashboard
For Global Dashboard to work properly, it is important that the configuration process be
performed at the central site and at each associated branch site to enable the necessary
communication and synchronization of dashboard-related data from the branch site to
the central site. You can configure the server immediately after installation or you can
manually launch the configuration at a more convenient time from the Server
Configuration Wizard.
Important! During the configuration process, the Arcserve Backup database engine will
be shut down for a few minutes. Plan your configuration at a convenient and
non-intrusive time when there are no Arcserve Backup jobs scheduled.
Chapter 7: Configuring Arcserve Backup 211
Configure Global Dashboard
When you start the Global Dashboard configuration process, you must first select the
type of primary server you want to configure. When making this selection, it is
important to remember the following:
212 Implementation Guide
■
Within your Arcserve Backup environment, there can only be one primary server
configured as the Central Primary Server and a Branch Primary Server can only
report to one Central Primary Server. When selecting the Central Primary Server,
the main consideration should be database type and size. Make sure the selected
Central Primary Server is Microsoft SQL Server 2005/2008/2008 R2/2012/2014 and
capable of storing dashboard data received from all registered Branch Primary
Servers.
■
Any primary server (or stand-alone server) within your Arcserve Backup
environment can be configured to be a Branch Primary Server. A domain member
server cannot be configured as a Branch Primary Server.
■
All associated Branch Primary Servers must be registered with the Central Primary
Server to enable synchronization.
■
There are three roles for Global Dashboard: Central Primary Server, Branch Primary
Server, and Global Dashboard Console.
–
The Global Dashboard Console role does not need configuration. After a
Primary Server has selected the Global Dashboard option during installation, it
automatically has Global Dashboard Console functionality.
–
A Primary Server with the Global Dashboard Console role can still be configured
as the Central Primary Server or a Branch Primary Server.
–
After a Primary Server has been configured as the Central Primary Server or a
Branch Primary Server, its role cannot be changed anymore.
–
The relationship of three roles is as follows:
–
A Branch Primary Server also has the functionality of a Global Dashboard
Console.
–
The Central Primary Server also has the functionality of both a Branch
Primary Server (there is a local branch) and a Global Dashboard Console.
Configure Global Dashboard
■
At the end of Arcserve Backup installation, setup will launch the Global Dashboard
configuration utility. You can use this utility to configure your server as the Central
Primary Server or a Branch Primary Server. If you only want to use the Global
Dashboard Console functionality or you want to configure your server as the
Central Primary Server or a Branch Primary Server at a later time, you can select the
"Keep the current Primary Server configuration" option.
Configure the Central Site
The parameters specified during the configuration of the central site must be used by
each registered branch site to enable synchronization of dashboard-related data to the
central site.
Note: The local Arcserve Backup database for the Central Primary Server will be treated
the same as a normal branch site. However, you do not need to configure it manually
because this was completed during setup of the Central Primary Server.
Chapter 7: Configuring Arcserve Backup 213
Configure Global Dashboard
To configure the central site
1.
Launch the Central Configuration wizard and click Next to start.
The screen to provide the path and port information for the central site appears.
2.
Specify the path for the central site database. (This will be the database location
where the dashboard-related data from each branch site will be uploaded to and
stored).
Note: If a remote database is used as the ASDB of the Central Primary Server, the
database path must be an existing path at the remote machine or else the
configuration may fail.
3.
214 Implementation Guide
Specify the input port number. This will be the port number for each Branch
Primary Server to access the Central Primary Server. By default, the Port number is
18001, but can be changed from this screen.
Configure Global Dashboard
4.
Click Next.
The screen to provide user authentication information appears.
5.
Specify and confirm the password for the AS_CDASH_USR user name. A local
Windows User with this account name and password will be created on the Central
Primary Server. When a branch site connects to the central site, the connection will
use this authentication information to allow access to the central site.
This password is needed when each branch site wants to register to the Central
Primary Server. If necessary, this password can be reset using the Windows User
Management. However, if the password is changed, the new information must be
manually reset at every branch site that is registered to this Central Primary Server.
The "Set Password for AS_CDASH_USR" dialog for the Windows User Management
is accessed from the Central Primary Server Start menu (Programs\Administrative
Tools\Computer Management\Local Users and Groups\Users\AS_CDASH_USR\Set
Password).
Note: The pre-assigned user "AS_CDASH_USR" is for authentication purposes only.
No other Arcserve Backup permissions are associated with this user name.
Chapter 7: Configuring Arcserve Backup 215
Configure Global Dashboard
6.
Click Next.
The central site Summary screen appears.
7.
The Summary screen displays all configuration-related information for the central
Arcserve Backup database and the Central Primary Server. Verify that all displayed
information is correct before continuing. If the information is correct, click Finish.
An alert message appears reminding you that during the configuration process, the
Arcserve Backup database engine will be shut down for a few minutes.
8.
If it is a convenient and non-intrusive time when there are no Arcserve Backup jobs
scheduled, click OK to continue.
The configuration Progress screen appears displaying the status.
9.
When the configuration process is finished, a confirmation screen appears. Click OK.
The central site configuration process is completed.
Configure a Branch Site
A branch site must be registered to the central site to enable synchronization of
dashboard-related data to that central site. A branch site can only report to one Central
Primary Server. To register your branch site, you must first configure it to communicate
with the central site.
216 Implementation Guide
Configure Global Dashboard
To configure a branch site
1.
Launch the Branch Configuration wizard and click Next to start.
The Provide Central Site Information screen appears.
Important! For a branch site to properly communicate to the central site, you must
provide three access and location parameters: the name (or IP address) of the
Central Primary Server, the Port number to access the Central Primary Server, and
the authentication Password for the AS_CDASH_USR user. You need to obtain this
information before attempting to register your branch site.
2.
Specify the name of the Central Primary Server, the Port number to the Central
Primary Server, and the authentication Password.
When the branch site connects to the central site, the connection will use this
information to access the central site.
By default, the Port number is 18001, but can be changed from the central site. For
more information about changing the port number from the central site, see
Configure the Central Site (see page 213).
3.
Click Test to verify proper connection to the central site.
A test connection status message appears.
Chapter 7: Configuring Arcserve Backup 217
Configure Global Dashboard
4.
If the test connection status is successful, click OK to continue. If the test
connection status is not successful, verify you have the proper central site
information specified before continuing.
The Provide Branch Site Information screen appears.
5.
You must specify the name of the Branch Primary Server, a location, and the name
of the contact at that branch. In addition, you can also specify some additional
branch-related information to further help the central site administrator to identify
the branch site. Information such as the email address for the branch contact and
any useful comments that you want the central site administrator to know can all
be helpful in effectively maintaining your Global Dashboard environment.
This information specified for the branch site user will be sent to the Central
Primary Server and kept in the Central Primary Server database.
Click Next to continue.
a.
If the name of the Branch Primary Server already exists, a message alert will
appear informing you of this condition and requesting that you either specify a
different branch name or have Arcserve Backup Global Dashboard
automatically assign a new branch name (by appending a numerical suffix to
your existing branch name).
Click Yes to create an automatically appended branch name or click No to
return to the Provide Branch Site Information screen and specify a different
branch name.
218 Implementation Guide
Configure Global Dashboard
b.
If the name of the Branch Primary Server does not already exist, the branch
configuration Summary screen appears.
The Summary screen displays all configuration-related information for the
Central Arcserve Backup database, your branch site, and the Central Primary
Server.
6.
From the branch configuration Summary screen, you have the option to
immediately perform a full data synchronization at this time.
Important! Data synchronization will temporarily interrupt and shut down the
Arcserve Backup database engine and database for this branch site until the
configuration and register process is complete. When the configuration and register
process is finished, the Arcserve Backup database engine and all database functions
will resume normally.
If you do not want to perform full data synchronization at this time, you can
perform it after the configuration process is finished. For more information, see
Manually Synchronize Data.
Note: The initial data synchronization will always be a full data synchronization. All
subsequent data synchronizations will be incremental.
7.
From the branch configuration Summary screen, verify that all displayed
information is correct before continuing. If the information is correct, click Finish.
The Configuration Progress screen appears displaying the status.
Chapter 7: Configuring Arcserve Backup 219
Create File System Devices
8.
When the configuration and register process is finished, a confirmation screen
appears. Click OK.
The branch configuration process is completed and the branch site is now
registered to the central site.
Create File System Devices
Whether you want to back up files from your local machine or from a remote machine
in your network, Device Configuration lets you take advantage of a large disk or disk
array to use it as a backup resource.
To create file system devices
1.
Open the Manager Console.
From the Administration menu in the Navigation Bar on the Home Page, click
Device Configuration.
Device Configuration opens.
2.
Select the File System Devices option and click Next.
The Login Server dialog opens.
3.
Complete the User Name and Password fields and click Next.
4.
From the next Login Server dialog, select the server that you want to manage and
click Next.
The File System Devices Configuration dialog opens.
5.
Click Add to create a new file system device.
The new device appears in the File System Devices field.
220 Implementation Guide
6.
Select the highlighted file system device under the File Device Name column, and
specify a name for the device. Enter a description in the Description column, and
enter a unique location in the Location column (for example, C:\FSD1, C:\FSD2, and
so on). For remote file system devices, click Security and enter the user name,
domain, and password for the remote computer. Click OK.
7.
The status displayed in the Verify and Status column reads Pending while devices
are being configured. Click the Verify button next to the status to check the
accuracy of the information you provided. Arcserve Backup displays the Volume
Size of the drive specified and a status of Pass if the information is valid.
Create File System Devices
If the status displayed is Failed:
■
Make sure the paths you specified for the Location are unique for each device.
■
Ensure the security credentials are accurate.
■
Check that the volume is shared.
Note: From Device Configuration, you can add one or many devices. When you click
Next, Arcserve Backup verifies the validity of information specified for all devices
and alerts you if a particular device failed verification. Click the corresponding Verify
button located in the Verify and Status column, or do so for each device as you
configure it, to ensure successful verification before continuing. There are three
possible outcomes displayed in this column:
■
Pending--Displayed while a device is being configured.
■
Pass-Displayed when verification of the information you specified succeeds.
■
Failed--Displayed when Arcserve Backup finds problems with the information
you specified. Click Failed in the Verify and Status column to obtain the cause
of failure for each device that did not pass verification.
8.
Click Exit to close Device Configuration.
9.
Click Yes when the confirmation dialog appears.
You can choose the file system device you created as your backup media when you
perform backups. Arcserve Backup lets you create multiple file system devices and
treats them as additional media devices.
The user tutorial, My First Backup, provides information and a tutorial to guide you
through the steps to configure your local disk as a backup device. My First Backup
appears the first time you use Arcserve Backup and can also be accessed from the Help
menu on the menu bar.
Chapter 7: Configuring Arcserve Backup 221
How to Define Include and Skip Parameters for Arcserve Backup Database Agents
How to Define Include and Skip Parameters for Arcserve Backup
Database Agents
Arcserve Backup contains registry keys that define the types of database related files
that you can include or skip during backup jobs. Use of these keys is determined by the
type of database agent you are running. Refer to the following list that defines the
registry key, the affected database agents, and the types of files affected.
SkipDSAFiles
Note: This key was used in previous releases of Arcserve Backup.
For local server backups, the key is stored in the following registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Computer Associates\CA ARCserve Backup\Base\Task\Backup
For agent backups, the key is stored in the following registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Computer Associates\CA ARCserve
Backup\ClientAgent\Parameters
Value Name: SkipDSAFiles
Type: DWORD
Value: 0 to back up and 1 to skip
■
Agent for Oracle
*.dbf
Control*.*
Red*.log
Arc*.001
■
Agent for Lotus Domino
*.nsf
*.ntf
Mail.box
BackupDBFiles
For local server backups, the key is stored in the following registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Computer Associates\CA ARCserve Backup\Base\Task\Backup
For agent backups, the key is stored in the following registry:
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA
ARCserveBackup\ClientAgent\Parameters
Value Name: BackupDBFiles
Type: DWORD
Value: 0 to skip and 1 to back up (0 is default)
222 Implementation Guide
Configuring Firewalls to Optimize Communication
■
Agent for Microsoft SQL Server
*.ldf
*.mdf
Except distmdl.ldf and distmdl.mdf, which cannot be skipped
■
Agent for Microsoft Exchange Server for database level backups and
document level backups
*.chk
*.log
Res1.log
Res2.log
*.edb
*.stm
Note: This release of Arcserve Backup does not support brick level backups on
Microsoft Exchange Server databases. In previous releases of Arcserve Backup,
the SkipDSAFiles registry key was used to define the include and skip value for
brick level backups.
Configuring Firewalls to Optimize Communication
In an environment where you are using multiple Arcserve Backup servers that reside
across a firewall, or there is a firewall within a Storage Area Network (SAN) fibre loop,
you must configure your servers to ensure the use of fixed ports and interfaces. The
configuration on your Arcserve Backup servers must match your firewall configuration
so that Arcserve Backup servers can communicate with each other.
Chapter 7: Configuring Arcserve Backup 223
Configuring Firewalls to Optimize Communication
A Arcserve Backup server communicates with other Arcserve Backup servers using a set
of Remote Procedure Call (RPC) services. Each service can be identified by an interface
(IP address) and a port. When you share data and tape libraries between Arcserve
Backup servers, the services communicate with each other using the interface and port
information provided by the RPC infrastructure. RPC infrastructure, however, does not
ensure specific port assignment. Therefore, you must know your RPC infrastructure and
port number assignments to configure your firewall properly. To achieve static binding,
additional configuration is required.
You can customize your environmental port communication settings by modifying the
ports configuration file (PortsConfig.cfg) located in the following directory:
CA\SharedComponents\ARCserve Backup
Note: You have the option to skip adding the firewall exceptions during the installation
process by selecting the "Skip the Arcserve Services/Programs registration to Windows
Firewall as Exceptions" option from the Firewall Registration screen. You can run the
firewall exceptions at a later time by entering the following commands:
■
For x64 - C:\Program Files (x86)\CA\SharedComponents\ARCserve
Backup\Setup\r16\SetupFW.exe /INSTALL
■
For x86 - C:\Program Files\CA\SharedComponents\ARCserve
Backup\Setup\r16\SetupFW.exe /INSTALL
Ports Configuration File Guidelines
The following guidelines apply to modifying the ports configuration file:
■
Changing port numbers requires the Arcserve Backup ServiceName.
Note: For more information about service names, see Additional Resources Firewall Ports Specifications (see page 245).
224 Implementation Guide
■
Transmission Control Protocol (TCP), User Datagram Protocol (UDP), and Open
Network Computing Remote Procedure Call (ONCRPC) services require only one
port. If you do not provide a port number for these services, the default port is
used.
■
Microsoft Remote Procedure Call (MSRPC) services require only the Arcserve
Backup service name (ServiceName). Arcserve Backup MSRPC-based services use
system-assigned port numbers.
■
You can use the key RPCServices for all Remote Procedure Call (RPC) services. This
key lets Arcserve Backup use system-assigned ports for all Arcserve Backup
RPC-based services.
Configuring Firewalls to Optimize Communication
■
Changing the port configuration file on one Arcserve Backup server for
MSRPC-based services does not ensure that Arcserve Backup applies the changes to
all remote Arcserve Backup servers. You should modify the port configuration file
on all remote Arcserve Backup servers.
■
For TCP communication-based services, you can specify different port ranges for
different host names with many IP addresses.
■
You should specify an IP address only if a machine has more than one network
interface card (NIC) and you want to use a specific NIC for TCP communication.
Note: For more information about specific Microsoft Windows system port
requirements, see the Microsoft Support website.
Modify the Ports Configuration File
This section describes how to configure the protocols and ports that Arcserve Backup
uses to communicate in your environment.
To modify the ports configuration file
1.
Open PortsConfig.cfg using a text editor such as Notepad. You can access the file
from the following directory:
On 64-bit platform:
(installation_drive):\Program Files (x86)\CA\SharedComponents\ARCserve Backup
On 32-bit platform:
(installation_drive):\Program Files\CA\SharedComponents\ARCserve Backup
2.
Replace the value of ENABLE_CONFIGURABLE_PORTS from 0 to 1.
3.
Add one or more lines of code using the following format:
ServiceName(%s) PortRange_1;PortRange_2;...;PortRange_n [HostName(%s)] [IPAddress(%s)]
■
Use one of the following formats to specify a port or port range:
SinglePort(number)
PortBegin(number) - PortNumberEnd(number)
■
Use the following format to specify an IP address:
%d.%d.%d.%d
■
The ServiceName is a string without spaces.
■
The HostName is a string that represents a valid computer name.
4.
Close PortsConfig.cfg and save your changes.
5.
After changing the Portsconfig.cfg file, restart all services affected by the changes.
For all Arcserve Backup services, you can run cstop and cstart to stop and start the
services.
Chapter 7: Configuring Arcserve Backup 225
Configuring Firewalls to Optimize Communication
To support backward compatibility, the keys corresponding to Arcserve Backup
database agents are written to the PortsConfig.cfg file below the comment section. The
database agents affected are the Tape Engine (tapeengine), the Job Engine (jobengine),
and the Database Engine (databaseengine). These Arcserve Backup database agents
send jobs to the Arcserve Backup queue using old ports. If you do not have old agents
using old ports in your network, you can safely remove these lines from the
PortsConfig.cfg file. However, you must restart each Arcserve Backup database agent
service to enable communication using system ports.
Note: For more information about requirements for Microsoft Windows system services
ports, see the Microsoft Support website.
Ports Used by Arcserve Backup Components
The following sections provide information about ports used by Arcserve Backup
components, primarily for Windows configurations.
This section contains the following topics:
External Ports Used for Communication (see page 226)
Ports Used by the Arcserve Backup Base Product (see page 227)
Ports Used by Arcserve Backup Common Components (see page 236)
Ports Used by Arcserve Backup Agents and Options (see page 237)
How to Allow Agents and Database Agents to Communicate through a Firewall (see
page 242)
Arcserve Backup Dashboard for Windows Firewall Communication Configuration (see
page 244)
Additional Resources - Firewall Ports Specifications (see page 245)
External Ports Used for Communication
Arcserve Backup uses the following external ports for communication:
Port 135
This is owned by Microsoft endpoint-mapper (Locator) Service and is not
configurable. All Arcserve Backup MSRPC services register their current ports with
this service.
All Arcserve Backup clients (for example, the Manager) contact this service to
enumerate the actual port used by the Arcserve Backup service and then contact
the service directly.
226 Implementation Guide
Configuring Firewalls to Optimize Communication
Port 139/445
This is owned by Microsoft and is not a configurable port. Arcserve Backup services
use MSRPC over the Named Pipes transport. Microsoft requires this port to be open
for all communication using MSRPC over Named pipes. Be aware of the following:
■
Port 139 is used only when the Arcserve Backup services are installed on
Windows NT.
■
Port 445 is used only when the Arcserve Backup services are installed on
Windows XP, Windows Server 2003, and Windows Server 2008.
Port 53
This port allows Windows computers to reach each other using Domain Name
Server (DNS) communication. Arcserve Backup uses port 53 to enable name
resolution, which allows primary servers, stand-alone servers, member servers, and
agent servers to communicate with each other.
You can find Microsoft Windows System port requirements at the following URL:
http://support.microsoft.com/kb/832017/en-us
Ports Used by the Arcserve Backup Base Product
For the Arcserve Backup base product, you can configure the following ports in the
PortsConfig.cfg file:
CA Remote Procedure Call service
This is the ONCRPC portmapper service. Other ONCRPC services such as caserved,
cadiscovd, caathd, lqserver, camediad, and idbserver use this service for
registration. Clients that communicate using the other ONCRPC services first
contact the ONCRPC portmapper service to enumerate the ports, and then contact
the other ONCRPC service to communicate.
■
Default Port: 111
■
Protocol: TCP
Chapter 7: Configuring Arcserve Backup 227
Configuring Firewalls to Optimize Communication
Domain service (Cadiscovd.exe)
This service maintains a database of users, passwords, equivalences, and hosts for
the Arcserve Backup domain concept. This service is required for GUI
communication.
■
Default Port: Dynamic Port
■
Protocol: TCP
Service controller (Caserved.exe)
This service is used to manage other services remotely and is required for GUI
communication.
■
Default Port: Dynamic Port
■
Protocol: TCP
Authentication service (Caauthd.exe)
This service validates the caroot user login and equivalence. It is required for GUI
and backup server communication.
■
Default Port: Dynamic Port
■
Protocol: TCP
LDBServer.exe
This service is used for database communication and can only be configured using
the command line. This service is not required for GUI and backup server
communication.
■
Default Port: Dynamic Port
■
Protocol: TCP
LQServer.exe
This service is used for job queue communication and can only be configured using
the command line. This service is not required for GUI and backup server
communication
228 Implementation Guide
■
Default Port: Dynamic Port
■
Protocol: TCP
Configuring Firewalls to Optimize Communication
Mediasvr.exe
This service is used for tape engine communication and can only be configured
using the command line. This service is not required for GUI and backup server
communication.
■
Default Port: Dynamic Port
■
Protocol: TCP
Carunjob.exe
This service uses a port range for reconnection logic (on network communication
failure) with the agents.
■
Default Port: Dynamic Port
■
Protocol: TCP
MS Endpoint Mapper Service
This is not a configurable port.
■
Default Port: 135
■
Protocol: TCP
Chapter 7: Configuring Arcserve Backup 229
Configuring Firewalls to Optimize Communication
CA Management Service (casmgmtsvc.exe)
CA Management Service is a configurable service that lets Arcserve Backup
command line utilities (for example, ca_backup and ca_restore) communicate
under the following scenarios:
■
Remote services communication
Note: To communicate using remote services, CA Management Service
requires a callback service.
■
Arcserve server and client server communication
Note: To communicate with the Arcserve server and the client server, CA
Management Service requires a callback service.
Location of Configuration Files
■
CA Management Configuration File: To modify the ports used by CA
Management Service, you must modify the configuration file labeled
mgmt.properties located in the following directory:
<$ARCserve_Home>\MgmtSvc\conf\mgmt.properties
■
Callback Services Configuration File: CA Management Service requires a
callback service labeled clntportrange. clntportrange is a value listed in the
mgmt.properties configuration file located in the following directory:
<drive letter>\Program Files\CA\Shared Components\ARCserve Backup\jcli\conf\mgmt.properties
Remote Services Communication
The default values are as follows:
■
Protocol: SSL
■
Port (sslport): 7099
■
usessl: True
The optional values are as follows:
■
Protocol: NON SSL
■
Port (nonsslport): 2099
The Callback Service values are as follows:
■
Default port range: [20000-20100]
■
Optional port ranges: [10000|19999] or [20000-20100|10000|19999]
Arcserve Server and Client Server Communication
The default values are as follows:
230 Implementation Guide
■
Protocol: SSL
■
Port (sslport): 7099
■
usessl: True
Configuring Firewalls to Optimize Communication
The optional values are as follows:
■
Protocol: NON SSL
■
Port (nonsslport): 2099
The Callback Service values are as follows:
■
Default port range (clntportrange): 7199
■
Optional port ranges: [20000-20100|20000|19999]
Manager Console Communication with the Base Product
The Manager Console component contacts the remote services on the base product
whose port numbers need to be configured in the PortsConfig.cfg file on the machine
where the Arcserve Backup Manager Console manager component is installed.
Additionally, these services are installed on the Manager Console component.
CA Remote Procedure Call Service
This is the ONCRPC portmapper service. It is used for registration by other ONCRPC
services. All clients to those services first contact this service to enumerate the
ports and contact that service.
■
Default Port: 111
■
Protocol: TCP
Primary Server and Member Server Communication Ports
This section describes the ports and protocols used to allow communication between
the primary server and member servers in a Arcserve Backup domain. You can configure
the following ports in the PortsConfig.cfg file:
CA Remote Procedure Call service
This is the ONCRPC portmapper service. Other ONCRPC services such as caserved,
cadiscovd, caathd, lqserver, camediad, and idbserver use this service for
registration. Clients that communicate using the other ONCRPC services first
contact the ONCRPC portmapper service to enumerate the ports, and then contact
the other ONCRPC service to communicate.
■
Default Port: 111
■
Protocol: TCP
■
Appears in PortsConfig.cfg as: catirpc
Chapter 7: Configuring Arcserve Backup 231
Configuring Firewalls to Optimize Communication
Domain service (Cadiscovd.exe)
This service maintains a database of users, passwords, equivalences, and hosts for
the Arcserve Backup domain concept. This service is required for GUI
communication.
■
Default Port: Dynamic Port
■
Protocol: TCP
■
Appears in PortsConfig.cfg as: cadiscovd
Service controller (Caservd.exe)
This service is used to manage other services remotely and is required for GUI
communication.
■
Default Port: Dynamic Port
■
Protocol: TCP
■
Appears in PortsConfig.cfg as: caservd
Authentication service (Caauthd.exe)
This service validates the caroot user login and equivalence. It is required for GUI
and backup server communication.
■
Default Port: Dynamic Port
■
Protocol: TCP
■
Appears in PortsConfig.cfg as: caauthd
LDBServer.exe
This service is used for proxy for database communication and can only be
configured using the command line. This service is not required for GUI and backup
server communication.
■
Default Port: Dynamic Port
■
Protocol: TCP
■
Appears in PortsConfig.cfg as: cadbd
LQServer.exe
Used for proxy for job queue communication and can only be configured using the
command line. This service is not required for GUI and backup server
communication
232 Implementation Guide
■
Default Port: Dynamic Port
■
Protocol: TCP
■
Appears in PortsConfig.cfg as: caqd
Configuring Firewalls to Optimize Communication
Mediasvr.exe
Used for proxy for tape engine communication and can only be configured using the
command line. This service is not required for GUI and backup server
communication.
■
Default Port: Dynamic Port
■
Protocol: TCP
■
Appears in PortsConfig.cfg as:
Carunjob.exe
Uses a port range for reconnection logic (on network communication failure) with
the agents.
■
Default Port: Dynamic Port
■
Protocol: TCP
■
Appears in PortsConfig.cfg as: reconnection
Chapter 7: Configuring Arcserve Backup 233
Configuring Firewalls to Optimize Communication
CA Management Service (casmgmtsvc.exe)
CA Management Service is a configurable service that lets Arcserve Backup
command line utilities (for example, ca_backup and ca_restore) communicate
under the following scenarios:
■
Remote services communication
Note: To communicate using remote services, CA Management Service
requires a callback service.
■
Arcserve server and client server communication
Note: To communicate with the Arcserve server and the client server, CA
Management Service requires a callback service.
Location of Configuration Files
■
CA Management Configuration File: To modify the ports used by CA
Management Service, you must modify the configuration file labeled
mgmt.properties located in the following directory:
<$ARCserve_Home>\MgmtSvc\conf\mgmt.properties
■
Callback Services Configuration File: CA Management Service requires a
callback service labeled clntportrange. clntportrange is a value listed in the
mgmt.properties configuration file located in the following directory:
<drive letter>\Program Files\CA\Shared Components\ARCserve Backup\jcli\conf\mgmt.properties
Remote Services Communication
The default values are as follows:
■
Protocol: SSL
■
Port (sslport): 7099
■
usessl: True
The optional values are as follows:
■
Protocol: NON SSL
■
Port (nonsslport): 2099
The Callback Service values are as follows:
■
Default port range: [20000-20100]
■
Optional port ranges: [10000|1999] or [20000-20100|10000|19999]
Arcserve Server and Client Server Communication
The default values are as follows:
234 Implementation Guide
■
Protocol: SSL
■
Port (sslport): 7099
■
usessl: True
Configuring Firewalls to Optimize Communication
The optional values are as follows:
■
Protocol: NON SSL
■
Port (nonsslport): 2099
The Callback Service values are as follows:
■
Default port range (clntportrange): 7199
■
Optional port ranges: [20000-20100|20000\19999]
Universal Agent service (univagent.exe)
Provides a central service for Arcserve Backup Client Agent for Windows and other
backup agents.
■
Default Port: 6050
■
Protocol: TCP or UDP
■
Appears in PortsConfig.cfg as: fsbackupservice (TCP) or fsbackupserviceudp
(UDP)
Job Engine (jobeng.exe)
Maintains and executes jobs from the Arcserve Backup Job Queue.
■
Default Port: 6503
■
Protocol: TCP
■
Appears in PortsConfig.cfg as: jobengine
DB Engine (dbeng.exe)
Provides database services for Arcserve Backup products.
■
Default Port: 6504
■
Protocol: TCP
■
Appears in PortsConfig.cfg as: databaseengine
Chapter 7: Configuring Arcserve Backup 235
Configuring Firewalls to Optimize Communication
Tape Engine (tapeeng.exe)
Manages the configuration and operation of backup devices for Arcserve Backup
products.
■
Default Port: 6502
■
Protocol: TCP
■
Appears in PortsConfig.cfg as: tapeengine
Discovery Service (casdscsvc.exe)
Lets the Arcserve Backup server discover Arcserve Backup products that are running
on the network using TCP/IP, MailSlots, and Broadcasts.
■
Default Port: 41523 (TCP) or 41524 (UDP)
■
Protocol: TCP and UDP
■
Appears in PortsConfig.cfg as: casdscsvctcp (TCP) or casdscsvcudp (UDP)
Global Dashboard Server Communication
Within the Global Dashboard environment, a Branch Primary Server synchronizes
dashboard-related information to the designated Central Primary Server. Data is always
transmitted one way, from the Branch Primary Server to the associated Central Primary
Server where it is processed and stored in the Central ASDB. For a Branch Primary
Server to properly communicate to the Central Primary Server, you must provide the
proper Port number to access the Central Primary Server.
■
Central Primary Server Default Port: 18001
■
Protocol: TCP
Base Product Communication with Arcserve Backup Agents and Options
The Arcserve Backup server contacts the remote services on the agents whose port
numbers need to be configured in the PortsConfig.cfg file on the machine where the
Base product is installed.
Note: For more information, see Ports Used by Arcserve Backup Agents and Options
(see page 237).
Ports Used by Arcserve Backup Common Components
The following sections provide information about the ports used by Arcserve Backup
common components.
236 Implementation Guide
Configuring Firewalls to Optimize Communication
Discovery Service Communication Ports
The Discovery Service discovers Arcserve Backup products, agents, and options on
Windows platforms. You can configure the following ports in the PortsConfig.cfg file:
Discovery broadcast and response packets
Lets Arcserve Backup receive data and send responses about Arcserve Backup
products running in your environment.
■
Default Port: 41524
■
Protocol: UDP
Discovery response
Lets Arcserve Backup receive data about Arcserve Backup products running in your
environment.
■
Default Port: 41523
■
Protocol: TCP
Discovery broadcast
Lets Arcserve Backup broadcast its own Arcserve Backup product information to the
network.
■
Default Port: dynamic
■
Protocol: UDP
Common Agent for UNIX and Linux Communication Ports
This information applies to all UNIX and Linux based agents, including client agents,
database agents, and application agents. You can configure the following ports in the
agent.cfg file:
Receiving and responding to discovery broadcast packets
■
Default Port: 41524
■
Protocol: UDP
Browsing, backup operations, and restore operations
■
Default Port: 6051
■
Protocol: TCP
Ports Used by Arcserve Backup Agents and Options
The following sections provide information about the ports used by Arcserve Backup
agents and options.
Chapter 7: Configuring Arcserve Backup 237
Configuring Firewalls to Optimize Communication
Agent for Microsoft SharePoint Server Communication Ports
For the SharePoint Database Router Agent and the SharePoint External Data Agent, you
can configure the following ports in the PortsConfig.cfg file:
Universal Agent service
This service is used for browsing operations.
■
Default Port: 6050
■
Protocol: UDP
Universal Agent service
This service is used for browsing/backup/restore operations.
■
Default Port: 6050
■
Protocol: TCP
Note: For information about the communication ports used by the SharePoint Database
Agent, see Agent for Microsoft SQL Server and Agent for Microsoft SharePoint Server
Database Communication Ports (see page 240).
Client Agent for Windows Communication Ports
For the Client Agent for Windows, you can configure the following ports in the
PortsConfig.cfg file:
Universal Agent service
This service is used for browsing operations.
■
Default Port: 6050
■
Protocol: UDP
Universal Agent service
This service is used for browsing, backup, and restore operations.
238 Implementation Guide
■
Default Port: 6050
■
Protocol: TCP
Configuring Firewalls to Optimize Communication
Agent for Microsoft Exchange Server Communication Ports
For backups using the Agent for Microsoft Exchange Server, you can configure the
following communication ports in the PortsConfig.cfg file:
Universal Agent service
This service is used for browsing operations.
■
Default Port: 6050
■
Protocol: UDP
Universal Agent service
This service is used for browsing, backup, and restore operations.
■
Default Port: 6050
■
Protocol: TCP
To restore brick level backups from previous versions of the Agent for Microsoft
Exchange Server, the following ports are used:
Backup Agent RPC service
This service is required for browsing the Arcserve Backup Manager and all brick
level backup and restore operations.
■
Default Port: 6071
■
Protocol: TCP
MS Endpoint Mapper service
This is not a configurable port.
■
Default Port: 135
■
Protocol: TCP
MS port (only Windows NT)
This service is used for only MSRPC communication using Named Pipes. You cannot
configure this port.
■
Default Port: 139
■
Protocol: TCP
MS port (only Windows XP and Windows Server 2003)
This service is used for only MSRPC communication using Named Pipes. You cannot
configure this port.
■
Default Port: 445
■
Protocol: TCP
Chapter 7: Configuring Arcserve Backup 239
Configuring Firewalls to Optimize Communication
Agent for Microsoft SQL Server Communication Ports
For the Agent for Microsoft SQL Server, you can configure the following communication
ports in the PortsConfig.cfg file:
Universal Agent service
This service is used for browsing operations.
■
Default Port: 6050
■
Protocol: UDP
This service is used for browsing, backup, and restore operations.
■
Default Port: 6050
■
Protocol: TCP
Agent for Microsoft SharePoint Server Database Communication Ports
For the Agent for Microsoft SharePoint Server, you can configure the following ports for
database communication in the PortsConfig.cfg file:
Backup Agent Remote Service
This service is used only for TCP/IP backups and restores.
■
Default Port: 6070
■
Protocol: TCP
Backup Agent RPC Server
This service is required for GUI Browsing and for Named Pipes backup and restore
operations.
■
Default Port: 6071
■
Protocol: TCP
MS Endpoint Mapper Service
This is not a configurable port.
■
Default Port: 135
■
Protocol: TCP
MS port (only Windows NT)
This service is used only for MSRPC using Named Pipes. This is not a configurable
port.
240 Implementation Guide
■
Default Port: 139
■
Protocol: TCP
Configuring Firewalls to Optimize Communication
MS port (only Windows XP and Windows Server 2003)
This service is used only for MSRPC using Named Pipes. This is not a configurable
port.
■
Default Port: 445
■
Protocol: TCP
NDMP NAS Option Communication Ports
For the NDMP NAS Option, you can configure the following communication ports in the
PortsConfig.cfg file:
NAS filer service
This service is used for communication with the NAS filer service. It is not required
for GUI, backup, and restore communications.
■
Default Port: 10000
■
Protocol: TCP
Arcserve Backup Database Agents Communication Ports
For Arcserve Backup database agents, the PortsConfig.cfg file specifies the following
ports:
Note: The following settings apply to the Agent for Informix, the Agent for SAP R/3, the
Agent for Oracle, the Agent for Lotus Notes, and the Agent for Sybase.
Backup Agent RPC Server
This service is required for GUI browsing and for backup and restore operations.
You can configure this port.
Note: The following values do not apply to the Agent for Oracle.
■
Default Port: 6071
■
Protocol: TCP
Chapter 7: Configuring Arcserve Backup 241
Configuring Firewalls to Optimize Communication
Backup Agent RPC Server - Agent for Oracle
This service is required for GUI browsing and for backup and restore operations
using the Agent for Oracle. You can configure this port.
■
Default Port (Agent for Oracle on Windows platforms): 6050
■
Default Port (Agent for Oracle on Linux and UNIX platforms): 6050
■
Protocol (all Agent for Oracle platforms): TCP
MS Endpoint Mapper Service
Note: You cannot configure this port.
■
Default Port: 135
■
Protocol: TCP
MS port (only Windows NT)
This service is used for MSRPC using Named Pipes. You cannot configure this port.
■
Default Port: 139
■
Protocol: TCP
MS port (only Windows XP and Windows Server 2003)
This service is used for MSRPC using Named Pipes. You cannot configure this port.
■
Default Port: 445
■
Protocol: TCP
GUI Communication to Arcserve Backup Agents
The Arcserve Backup manager contacts the remote services on the agents whose port
numbers need to be configured in the PortsConfig.cfg file on the machine where the
manager component is installed.
Note: For more information, see Ports Used by Arcserve Backup Agents and Options
(see page 237).
How to Allow Agents and Database Agents to Communicate through a Firewall
The following sections provide examples about allowing Arcserve Backup agents and
database agents to communicate through a firewall.
242 Implementation Guide
Configuring Firewalls to Optimize Communication
GUI Managing the Base Product
In the following scenario, a firewall separates the GUI and the machine where the base
product is running.
On the machine where the base product is running, modify the Portsconfig.cfg file to
contain the following entries:
ENABLE_CONFIGURABLE_PORTS=1
CASportmap
111
jobengine
6503
databaseengine
6504
tapeengine
6502
rtcports
6505
cadiscovd
9000
caservd
9001
caauthd
9003
caqd
9004
camediad
9005
cadbd
9006
reconnection
9010-9050
casdscsvctcp
41523
casdscsvcudp
41524
Chapter 7: Configuring Arcserve Backup 243
Configuring Firewalls to Optimize Communication
On the firewall, open these ports. These ports should allow incoming connections to the
machine where the base product is running.
On the GUI machine, modify the Portsconfig.cfg file to contain the following entries:
ENABLE_CONFIGURABLE_PORTS=1
CASportmap
111 BaseproductMachinename
jobengine
6503 BaseproductMachinename
databaseengine
6504 BaseproductMachinename
tapeengine
6502 BaseproductMachinename
rtcports
6505 BaseproductMachinename
cadiscovd
9000 BaseproductMachinename
caservd
9001 BaseproductMachinename
caauthd
9003 BaseproductMachinename
casdscsvctcp
41523
casdscsvcudp
41524
Arcserve Backup Dashboard for Windows Firewall Communication Configuration
The installation wizard configures the firewall communication ports between Arcserve
Backup server and the client system when you install Arcserve Backup and Arcserve
Backup Dashboard for Windows.
The sections that follow describe the file names, locations, and required syntax for the
configuration files, and the communication ports used on the client system and the
Arcserve Backup server system.
Client System
The client system configuration file, labeled ClientConfig.xml, is installed in the
directory that follows on the client system:
[ARCSERVE_HOME]/ClientConfig.xml
Syntax
The client system configuration file requires the syntax that follows:
<?xml version="1.0" encoding="utf-8" ?>
<service>
<primaryserver>LocalHost</primaryserver>
<username>caroot</username>
<port>6052</port>
</service>
244 Implementation Guide
Configuring Firewalls to Optimize Communication
Arcserve Backup Server System
The Arcserve Backup server configuration file, labeled
CA.ARCserve.CommunicationFoundation.WindowsService.exe.config, is installed in
the directory that follows:
C:\Program Files\CA\ARCserve Backup
Syntax
The Arcserve Backup server configuration file requires the syntax that follows:
<services>
<service name="CA.ARCserve.CommunicationFoundation.Impl.DBServicePInvokeImpl"
behaviorConfiguration="DBServiceBehavior">
<host>
<baseAddresses>
<add baseAddress="net.tcp://localhost:6052/DBService"/>
</baseAddresses>
</host>
<endpoint binding="netTcpBinding" bindingConfiguration="BindingConfiguration"
contract="CA.ARCserve.CommunicationFoundation.Contract.IDBService" address=""></endpoint>
</service>
<service name ="CA.ARCserve.CommunicationFoundation.Impl.AuthServiceImpl"
behaviorConfiguration="AuthServiceBehavior">
<host>
<baseAddresses>
<add baseAddress="net.tcp://localhost:6052/AuthService"/>
</baseAddresses>
</host>
<endpoint address="" binding="netTcpBinding" bindingConfiguration="BindingConfiguration"
contract="CA.ARCserve.CommunicationFoundation.Contract.IAuthService" />
</service>
</services>
Additional Resources - Firewall Ports Specifications
The following tables list the Arcserve Backup services that you can configure using the
ports configuration file:
Arcserve Backup MSRPC Services
Service Display
Name
Process Name
Key
Default Port
Service Type
Agent RPC
Server
dbasvr.exe
dbagentsrpcse System port
rver
MSRPC
Tape Engine
tapeeng.exe
tapeengine
6502
MSRPC
Job Engine
jobeng.exe
jobengine
6503
MSRPC
Chapter 7: Configuring Arcserve Backup 245
Configuring Firewalls to Optimize Communication
Service Display
Name
Process Name
Key
Default Port
Service Type
Database Engine dbeng.exe
databaseengin 6504
e
MSRPC
Message Engine msgeng.exe
rtcports
System port
MSRPC
Default Port
Service Type
Arcserve Backup TCP Services
Service Display
Name
Process Name
Key
Universal Agent
univagent.exe
fsbackupservic 6050
e
TCP
Discovery
service
casdscsvc.exe
casdscsvctcp
41523
TCP
NDMP NAS
Option Agent
tapeeng.exe,
UnivAgent.exe
nastcpservice
10000
TCP
Reconnection
carunjob.exe
reconnection
no port
TCP
Arcserve Backup ONCRPC Services
246 Implementation Guide
Service Display
Name
Process Name
Key
Default Port
Service Type
Remote
Procedure Call
Server
Catirpc.exe
catirpc
111
ONCRPC
Service
Controller
caserved.exe
caservd
System port
ONCRPC
Domain Server
cadiscovd.exe
cadiscovd
System port
ONCRPC
Domain Server
caauthd.exe
caauthd
System port
ONCRPC
caqd
lqserver.exe
caqd
System port
ONCRPC
cadbd
ldbserver.exe
cadbd
System port
ONCRPC
camediad
mediasvr.exe
camediad
System port
ONCRPC
Configuring Firewalls to Optimize Communication
Arcserve Backup UDP Services
Service Display
Name
Process Name
Key
Default Port
Universal Agent
univagent.exe
fsbackupservic 6050
e
UDP
Discovery
service
casdscsvc.exe
casdscsvcudp
UDP
41524
Service Type
Examples of How You Can Modify the Ports Configuration File
This section describes examples of modifying the PortsConfig.cfg file.
■
Transmission Control Protocol (TCP), User Datagram Protocol (UDP), and Open
Network Computing Remote Procedure Call (ONCRPC) services require only one
port. If you do not provide a port number for these services, the default,
hard-coded port is used. If you specify a port range, only the first available port
from the range is used. The following examples show how to change a TCP service:
sqlagenttcpservice
fsbackupservice
7000
8000
machine_name
machine_name
Chapter 7: Configuring Arcserve Backup 247
Configuring Firewalls to Optimize Communication
■
Machines A and D are Arcserve Backup servers, machines B and C are Client Agent
machines, and you want to change the communication port between machine A
and B to 7000. Also, on machine A, there is a client agent installed for the Arcserve
Backup server on machine D, and you want to change the communication port from
D to A to 8000.
On machine B (Client Agent), modify the PortsConfig.cfg file to contain the following
entries:
ENABLE_CONFIGURABLE_PORTS = 1
fsbackupservice
7000
MachineB
fsbackupserviceudp
7000
MachineB
Be aware of the following:
–
You can perform this change using the Network Configuration application that
is installed with the Backup Agent Admin.
Note: For more information, see the Client Agents Guide.
–
You must restart the Universal Agent service.
To allow machine A to browse and back up files on machine B, modify the
Portsconfig.cfg file on machine A to contain the following entries:
ENABLE_CONFIGURABLE_PORTS = 1
fsbackupservice
7000 MachineB
fsbackupserviceudp
7000 MachineB
Note: To apply this configuration, you must stop and restart all services on machine
A using the cstop/cstart commands.
To allow the client agent from machine A to communicate with Arcserve Backup
machine D, modify the PortsConfig.cfg file on machine A and machine D to contain
the following entries:
ENABLE_CONFIGURABLE_PORTS = 1
fsbackupservice
8000
MachineA
fsbackupserviceudp
8000
MachineA
Be aware of the following:
–
You must restart the Universal Agent on machine A.
–
You must restart all Arcserve Backup services on machine D using the cstop and
cstart commands.
Note: You can apply this logic to the Arcserve Backup Agent for Microsoft SQL
Server (sqlagenttcpservice) for TCP-based services (fsbackupservice,
sqlagenttcpservice).
248 Implementation Guide
Configuring Firewalls to Optimize Communication
■
For Arcserve Backup MSRPC services, the following occurs:
MSRPC listens over ncacn_ip_tcp and ncacn_np protocols. The ncacn_ip_tcp uses
system assigned ports by default rather than hard-coded ports. The hostname and
IP address are not required for the RPC Services.
For example, the following could be a change for an MSRPC service:
dbagentsrpcserver
9000
This setting means that the Arcserve Backup Agent RPC Server will try to use port
9000.
dbagentsrpcserver
9000;9001
This setting means that the Arcserve Backup Agent RPC Server will try to
communicate using port 9000. If it does not succeed, it will try to use port 9001. If it
does not succeed Arcserve Backup will write a message in the Windows Application
Activity Log.
dbagentsrpcserver
9000-9500
This setting means that the Arcserve Backup Agent RPC Server tries to communicate
using port 9000. If it does not succeed Arcserve Backup will try to communicate
using port 9001, and continue to trying to communicate up to port 9500.
If it cannot use any port in the range, will write a message in the Windows
Application Activity Log.
Ports Configuration File Configuration Considerations
When modifying the PortsConfig.cfg file, consider the following scenarios:
■
When you want to change the Network Attached Storage (NAS) port on the
Arcserve Backup server after installing the Arcserve Backup NDMP NAS Option, you
must change the port assignment on the NAS filer as well.
■
Circumstances may arise when you want to specify a custom port or a range of
ports for NAS filer to server backups. For example, there is a firewall between the
backup server and the NAS filer. To specify custom ports, do the following:
1.
Log in to the backup server and open the following ports configuration files:
Windows x64 operating systems
C:\Program Files (x86)\CA\SharedComponents\ARCserve Backup\PortsConfig.cfg
and
C:\Program Files\CA\SharedComponents\ARCserve Backup\PortsConfig.cfg
Windows x86 operating systems
C:\Program Files\CA\SharedComponents\ARCserve Backup\PortsConfig.cfg
2.
Set ENABLE_CONFIGURABLE_PORTS=1
Chapter 7: Configuring Arcserve Backup 249
Configuring Firewalls to Optimize Communication
3.
Add filertoserver 10000;10001-10005
4.
Close and save the ports configuration files.
5.
Restart all Arcserve Backup services on the backup server using the cstop.bat
and cstart.bat batch files.
6.
Repeat Steps 1 through 5 on all primary and member servers.
■
The reconnection logic is implemented to avoid an existing network problem. This
can occur when you perform client agent backups over the network. During the
backup, the connection can be lost and the backup fails. If this occurs, you can
specify the reconnection key and a port range that will be used during the backup.
Use the reconnection key on the Arcserve Backup server side.
■
If you are using CA eTrust Firewall software, you should perform the following
steps:
–
From the command prompt, access the following:
\Program Files\CA\eTrust\Firewall\Engine
–
Enter the following command:
fwadmin -msrpc_chk_states_off
■
For remote computer management, Arcserve Backup RPC services listen using the
ncacn_ip_tcp and ncacn_np protocols. When using ncacn_ip_tcp, open the tcp
ports (6502, 6503, and 6504) and open the system ports 137-139, 445 which are
used by the Windows operating system when the ncacn_np protocol is used.
Note: If eTrust Firewall blocks RPC communication, Arcserve Backup can respond
slowly or stop responding completely.
250 Implementation Guide
■
To change the port for the Universal Agent, you must change the communication
port for all agents and options that use this service that are installed on the same
machine (for example, the Arcserve Backup Client Agent, the Arcserve Backup
Agent for Microsoft Exchange Server, and the Arcserve Backup NDMP NAS Option).
If you add a machine with a Windows XP or Windows Server 2003 operating
system, browsing functionality is performed through the Universal Agent.
■
Changing the ports for the Arcserve Backup Agent for Microsoft Exchange Server
and the Arcserve Backup Agent for Microsoft SQL Server is for TCP backups for
these agents. The RPC server lets you browse all Arcserve Backup for Windows
database agents.
Configuring Firewalls to Optimize Communication
■
If you are upgrading from an older version of Arcserve Backup and your current
installation uses a configuration file labeled CAPortConfig.cfg for Arcserve Backup
Client Agents configurations, the installation process migrates CAPortConfig.cfg
settings to the PortsConfig.cfg file.
For previous Arcserve Backup installations, information in the CAPortConfig.cfg file
is in the following format:
MachineName IPAddress tcpport
udpport
The above-described CAPortConfig.cfg settings migrate to PortsConfig.cfg in the
following format:
fsbackupservice
tcpport
machinename
IPAddress
fsbackupserviceudp
udpport
machinename
IPAddress
fsbackupserviceunix
tcpport
machinename
IPAddress
Note: For more information about requirements for Microsoft Windows system services
ports, see the Microsoft Support website.
Test Communication Through a Firewall
Windows platforms provide you with a command line utility called ping.exe that lets you
test communication between computers.
To ensure that your systems can communicate through a firewall, ping.exe should be
able to communicate with the other computers across the firewall (both directions)
using the computer name.
To test communication though a firewall
1.
Open the Windows Command Line.
2.
From the prompt, specify the following syntax replacing MACHINE with the actual
machine name:
ping.exe MACHINE
Chapter 7: Configuring Arcserve Backup 251
Chapter 8: Uninstalling Arcserve Backup
This section contains the following topics:
Uninstall Arcserve Backup (see page 253)
Uninstall Arcserve Backup Components Using the Command Line (see page 255)
Uninstall Agent Deployment Setup Files (see page 258)
Uninstall Arcserve Backup
You can uninstall Arcserve Backup using the Add and Remove Programs application
located in the Windows Control Panel.
To ensure that Arcserve Backup is completely uninstalled from your system, you should
uninstall all Arcserve Backup components that appear in the Uninstall Components
dialog. For example, you should uninstall Arcserve Backup Client Agent for Windows,
Arcserve Backup Agent for Microsoft SQL Server, Arcserve Backup Diagnostic Utility, and
so on.
You can uninstall the following Arcserve Backup components from Windows Add or
Remove Programs:
■
Arcserve Backup (base product)
■
Arcserve Backup Agent for Informix
■
Arcserve Backup Agent for Lotus Domino
■
Arcserve Backup Agent for Microsoft Exchange Server
■
Arcserve Backup Agent for Microsoft SharePoint Server
■
Arcserve Backup Agent for Microsoft SQL Server
■
Arcserve Backup Agent for Open Files for Windows
■
Arcserve Backup Agent for Oracle
■
Arcserve Backup Agent for Sybase
■
Arcserve Backup Agent for Virtual Machines
■
Arcserve Backup Client Agent for Windows
■
Arcserve Backup Diagnostic Utility
Chapter 8: Uninstalling Arcserve Backup 253
Uninstall Arcserve Backup
■
Arcserve Backup Disaster Recovery Option
■
Arcserve Backup Enterprise Module
■
Arcserve Backup Enterprise Option for SAP R/3 for Oracle
■
Arcserve Backup Global Dashboard
■
Arcserve Backup Image Option
■
Arcserve Backup NDMP NAS Option
Use the Server Admin Manager to uninstall the following Arcserve Backup components:
■
Arcserve Backup Central Management Option
■
Arcserve Backup Tape Library Option
■
Arcserve Backup Storage Area Network (SAN) Option
The uninstallation routine removes all Arcserve Backup components, directories, files,
and so on from your computer, except for following directories and all of their contents:
■
CA Licensing:
–
(x86 systems) C:\Program Files\CA\SharedComponents\CA_LIC
–
(x64 systems) C:\Program Files(X86)\CA\SharedComponents\CA_LIC
Note: If there are no other applications on your computer using these files, you can
safely delete them.
■
C:\Program Files\CA\SharedComponents\Jre\JRE-1.7.0
If you upgraded from a previous Arcserve Backup release, and the previous release
was integrated with a previous version of Java Runtime Environment (JRE), the
uninstallation routine does not remove the directory and files associated JRE 1.7.0
and any previous versions of JRE from your system.
Note: If there are no other applications on your computer using these files, you can
safely delete them.
■
C:\Program Files\CA\ARCserve Backup
The uninstallation routine does not remove files in this directory that were modified
or created as a result of cluster installation.
Note: You can safely delete this directory after Arcserve Backup is uninstalled from
the last cluster node.
■
C:\Program Files\CA\ARCserve Backup\ASDBBackups.txt
The uninstallation routine does not remove Arcserve database log files that were
created in a cluster installation. Arcserve database log files can be labeled
ASDBBackups.txt and ASDBBackups.X.txt.
Note: If you do not plan to reinstall Arcserve Backup in a cluster, you can safely
delete this directory after Arcserve Backup is uninstalled from the last cluster node.
254 Implementation Guide
Uninstall Arcserve Backup Components Using the Command Line
To uninstall Arcserve Backup
1.
Close the Arcserve Backup Manager Console.
2.
Open the Windows Control Panel.
Double-click Add or Remove Programs.
The Add or Remove Programs dialog opens.
3.
Browse to and select Arcserve Backup.
Click Remove.
The Components dialog opens.
4.
Select the Arcserve Backup components that you want to uninstall and click
Remove.
The Arcserve Backup components specified are uninstalled from your computer.
Important! The uninstallation routine does not uninstall the Arcserve Backup
database instance from your computer. If you find it necessary to reinstall Arcserve
Backup, the installation wizard detects the presence of a Microsoft SQL Server or
Microsoft SQL Server 2008 Express Edition database instance on your system. As a
result, the installation wizard automatically selects the Arcserve Backup Agent for
Microsoft SQL Server component on the Select Product installation dialog.
Uninstall Arcserve Backup Components Using the Command Line
Windows Server 2008 Server Core is a minimal installation option for servers running
Windows Server 2008. Windows Server Core contains minimal user interface
functionality. The primary method of interacting with Server Core is via the command
line.
Due to the lack of a user interface, situations may arise that require you to uninstall
Arcserve Backup components, agents, and options using the Windows command line.
For example, you need to uninstall the Arcserve Backup Disaster Recovery Option from
a Windows Server 2008 system that is running Server Core.
In this release, you can install the components that follow on a Windows Server 2008
System that is running Server Core.
■
Arcserve Backup Member server and supported options
■
Arcserve Backup Agent for Open Files
■
Arcserve Backup Agent for Virtual Machines
■
Arcserve Backup Client Agent for Windows
■
Arcserve Backup for Windows Disaster Recovery Option
Chapter 8: Uninstalling Arcserve Backup 255
Uninstall Arcserve Backup Components Using the Command Line
Important! The procedure that follows describes the steps to uninstall all Arcserve
Backup components from all Windows operating systems using the command line.
To uninstall Arcserve Backup components using the command line
1.
Log in to the computer where you want to uninstall Arcserve Backup components.
Note: You must log in to the computer using an administrative account.
2.
Open the Windows command line.
Execute the syntax that corresponds with the architecture of the computer's
operating system:
■
x86 operating systems:
%ProgramFiles%\CA\SharedComponents\ARCserve Backup\Setup\r16\uninstall.exe /p
<ProductCode>
■
x64 operating systems:
%ProgramFiles%(x86)\CA\SharedComponents\ARCserve Backup\Setup\r16\uninstall.exe /p
<ProductCode>
<ProductCode>
The table listed below defines the product code that you must specify for the
Arcserve Backup component that you want to uninstall.
Example:
Use the following syntax to uninstall the Arcserve Backup base product from a
Windows x86 operating system using the command line:
%ProgramFiles%\CA\SharedComponents\ARCserve Backup\Setup\r16\uninstall.exe /p
{CAABDF1F-E6BC-483F-B7E5-CEEF32EBE841}
Component
Platform
<Product Code>
BrightStorSAK
x86
{CAABD359-0497-414E-9423-711FDC90B38B}
Arcserve Backup (Base Product)
x86
{CAABD1E0-CC76-4057-BEC0-F55D76BB8D05}
Arcserve Backup Agent Deployment
Packages
x86
{CAABD1C4-50E7-402E-80CB-AB0AAF8B6066}
Arcserve Backup Agent for Informix
x86
{CAABD568-F3FC-468E-92A4-2EDA409231D8}
Arcserve Backup Agent for Lotus Domino
x86
{CAABD126-715C-4484-B973-FFC0023F5F49}
Arcserve Backup Agent for Microsoft
Exchange
x86
{CAABD938-ACC3-4F97-9E89-BC0DA98B02DB}
Arcserve Backup Agent for Microsoft
Exchange 12
x64
{CAABD353-614B-4E13-B27A-CA538040E874}
256 Implementation Guide
Uninstall Arcserve Backup Components Using the Command Line
Component
Platform
<Product Code>
BrightStorSAK
x86
{CAABD359-0497-414E-9423-711FDC90B38B}
Arcserve Backup Agent for Microsoft
SharePoint 2007
x86
{CAABD3E6-9580-4D44-8C90-007963464B66}
Arcserve Backup Agent for Microsoft
SharePoint 2007
x64
{CAABD7A3-77C0-4488-A852-7B40C197D3E6}
Arcserve Backup Agent for Microsoft SQL
Server
x86
{CAABDC9E-4DDE-4036-A8EF-AFC00091DE45}
Arcserve Backup Agent for Microsoft SQL
Server
x64
{CAABD7A7-60FC-48D7-9B12-36E332EF6477}
Arcserve Backup Agent for Open Files for
Windows
x86
{CAABD8CF-8E01-49DE-BAB7-DCB33DDF676A}
Arcserve Backup Agent for Open Files for
Windows
x64
{CAABDD41-1935-4C04-AE4B-803EF455E1A3}
Arcserve Backup Agent for Oracle
x86
{CAABD914-ED4B-44E9-BBCE-3312A25583F6}
Arcserve Backup Agent for Oracle
x64
{CAABD2F1-63E6-416F-A361-343CAF549883}
Arcserve Backup Agent for Sybase
x86
{CAABDDB2-A533-4C4E-AE7A-6F1300B085BB}
Arcserve Backup Agent for Virtual
Machines
x86
{CAABD4D7-AF38-4BCE-89FA-1A8E76CCAEF9}
Arcserve Backup Agent for Virtual
Machines
x64
{CAABD63D-2328-4353-B271-F08B4E21E0F5}
Arcserve Backup Client Agent for Windows
x86
{CAABD7A8-3190-4D8A-B0AC-4F43421F4A1D}
Arcserve Backup Client Agent for Windows
x64
{CAABD00D-1FA6-48CD-AD28-75BABE0522AE}
Arcserve Backup Diagnostic Utility
x86
{CAABD34D-F821-41CE-B4D2-5E06B86878F7}
Arcserve Backup Disaster Recovery Option
x86
{CAABD400-8ABB-40E9-A3B0-C72069ED796C}
Arcserve Backup Enterprise Module
x86
{CAABDA6A-9EED-4C96-9AB2-BCA270A9C22F}
Arcserve Backup Enterprise Option for SAP
R3 for Oracle
x86
{CAABDAEE-B05D-4E60-8858-BFD874D833D5}
Arcserve Backup Enterprise Option for SAP
R3 for Oracle
x64
{CAABD200-0E1D-4640-9483-376C21B3975A}
Arcserve Backup Image Option
x86
{CAABDAA9-1DFA-4811-BE57-1B22D9823E82}
Arcserve Backup Microsoft Windows EBS
Option
x86
{CAABDC3B-9375-4AF8-AB1B-8555A6281E6A}
Arcserve Backup NDMP NAS Option
x86
{CAABD971-BF83-4817-965E-DACA6732E854}
Chapter 8: Uninstalling Arcserve Backup 257
Uninstall Agent Deployment Setup Files
Component
Platform
<Product Code>
BrightStorSAK
x86
{CAABD359-0497-414E-9423-711FDC90B38B}
Arcserve Backup Serverless Backup Option
x86
{CAABDCC6-9EB1-45BD-9113-E5087032A7DB}
Arcserve Backup Setup Support Files
x86
{CAABD0BC-0C3F-4E38-AF09-2300389691FF}
CA ARCserve Discovery Service
x86
{CAABDC77-9350-47CF-ADC1-682C60F70E2E}
CA ARCserve Universal Agent for Windows
X86
{CAABDEFE-0449-4AA1-8A7C-085EA5A52ECB}
CA ARCserve Universal Agent for Windows
X64
{CAABD4AD-A551-4AA4-82ED-87247EB7DD72}
Central Dashboard
x86
{CAABD3A2-C0CD-4F3C-A8B2-D55353C1225E}
After the command executes, the component is uninstalled.
Uninstall Agent Deployment Setup Files
Arcserve Backup does not contain a routine that lets you uninstall Agent Deployment
Setup Files. If you need to free disk space on the Arcserve Backup server, you can safely
delete Agent Deployment Setup Files from the Arcserve Backup server without
adversely affecting your Arcserve Backup installation.
The best practice for uninstalling Agent Setup Files from your primary, member, or
stand-alone server is to use steps described in this section.
To uninstall Agent Deployment Setup Files
1.
Log in to the Arcserve Backup server.
Note: The Arcserve Backup Manager Console can be open, however, Agent
Deployment must be closed.
2.
Open a command line window and execute the command that follows:
■
x86 Platforms:
C:\Program Files\CA\SharedComponents\ARCserve Backup\Setup\r16\Uninstall.exe" /q /p
{CAABD375-B0AA-4511-A384-439D5CBC6D94}
■
x64 Platforms:
C:\Program Files (x86)\CA\SharedComponents\ARCserve Backup\Setup\r16\Uninstall.exe" /q /p
{CAABD375-B0AA-4511-A384-439D5CBC6D94}
Agent Deployment Setup Files are deleted from the Arcserve Backup server.
258 Implementation Guide
Uninstall Agent Deployment Setup Files
Note: To run Agent Deployment after the setup files are deleted from the Arcserve
Backup server, do one of the following:
■
Re-install Agent Deployment Setup Files using the Arcserve Backup installation
media.
■
Execute Agent Deployment and provide the Arcserve Backup installation media
when prompted.
Chapter 8: Uninstalling Arcserve Backup 259
Appendix A: Troubleshooting Arcserve Backup
Installations
This section contains the following topics:
Setup Cannot Communicate with Remote Microsoft SQL Server Databases (see page
261)
Unable to Log In to Arcserve Backup After Installing This Release (see page 263)
Arcserve Backup Services Fail to Initialize (see page 264)
The Tape Engine Does Not Start on Member Server Upgrades (see page 265)
Unable to Log in to Arcserve Backup After Upgrading to This Release (see page 265)
Unable to Determine What Devices Are Supported by Arcserve Backup (see page 266)
Cluster HA Resources Not Created (see page 268)
Setup Cannot Communicate with Remote Microsoft SQL Server
Databases
Valid on Windows platforms.
Symptom
Setup cannot communicate with Microsoft SQL Server database instances installed on
remote computers. As a result, the installation process fails.
Solution
ODBC communicates with the SQL Server browser service using UDP port 1434 to detect
the TCP port that SQL Server is using to communicate. ODBC then uses the detected
port to communicate with SQL Server. If UDP port 1434 is blocked, Setup cannot
communicate with remote Microsoft SQL Server instances, which causes the installation
process to fail.
Appendix A: Troubleshooting Arcserve Backup Installations 261
Setup Cannot Communicate with Remote Microsoft SQL Server Databases
To help ensure that Setup can communicate with remote Microsoft SQL Server
databases, verify whether UDP port 1434 is blocked or not blocked. Then do one of the
following:
■
UDP port 1434 is blocked--If UDP port 1434 is blocked, configure the ODBC data
source to specify port 1433 as the TCP/IP port number of the System DSN. To set
the port number, do the following:
1.
Open Odbcad32.exe located in the following directory:
■
x86 systems:
%systemdrive%\Windows\system32
■
x64 systems:
%systemdrive%\Windows\SysWoW64
The ODBC Data Source Administrator dialog opens.
2.
Click the System DNS tab and then click Add.
The Create New Data Source dialog opens.
3.
Specify SQL Server as the data source and click Finish to continue.
The Create a New Data Source to SQL Server dialog opens.
4.
Complete the following fields on the Create a New Data Source to SQL Server
dialog:
■
Name--The name of the data source. For example, testmachine1.
■
Server--The name of the SQL Server system. For example,
testmachine1\mysqlserver.
Click Next.
5.
On the next dialog, click Client Configuration.
The Add Network Library Configuration dialog opens.
6.
On the Add Network Library Configuration dialog, clear the checkmark next to
Dynamically determine port number.
In the Port field, specify 1433.
Click Finish.
UDP port 1433 is applied.
■
UDP Port 1434 is not blocked--If UDP port 1434 is not blocked, verify that the SQL
Server browser service is enabled.
Note: The SQL Server browser service is disabled when you install Microsoft SQL
Server.
262 Implementation Guide
Unable to Log In to Arcserve Backup After Installing This Release
Unable to Log In to Arcserve Backup After Installing This Release
Valid on Windows platforms.
Symptom
After you perform a new installation of Arcserve Backup, you cannot log in to Arcserve
Backup.
Solution
The services responsible for authenticating users may not be running. From the Control
Panel, open the Service Panel and verify that the following services are running:
■
Arcserve Backup Domain Server
■
Arcserve Backup Service Controller
■
CA Remote Procedure Call Server
You can also check this by opening the Task Manager and looking for the application
caauthd. If you do not find an instance of this application in the Task Manager, go to the
Services Panel, stop and start the Arcserve Backup Domain Server, and try to log in to
the Arcserve Backup Manager Console again. If you still cannot log in, open the
command window, change the directory to the Arcserve Backup home directory, and
run the following commands:
ca_auth –user getall
The output on the screen should be similar to the following:
User names:
caroot
If you do not see at least one user, caroot, or if you receive some other error when
running the command, run the following debugging authentication commands so that
you can send the logs to Arcserve Backup support for investigation:
■
ping the machine by name. For example:
ping.exe BAB_MACHINE
In this example, BAB_MACHINE is your machine. If this does not work, resolve the
name to an IP address by changing the etc/hosts file or on the DNS.
Enter the following command
ipconfig /all > ipconfig.log
■
Enter the following command to tell Technical Support if the portmapper is running
on your machine:
netstat -na >netstat.log
Appendix A: Troubleshooting Arcserve Backup Installations 263
Arcserve Backup Services Fail to Initialize
■
Enter the following command to let Technical Support know which Arcserve Backup
services have registered with the rpc server running on the client machine:
rpcinfo.exe -p BAB_MACHINE >rpcinfo.log
In this syntax, BAB_MACHINE is your machine.
■
Enter the following command:
rpcinfo.exe -t BAB_MACHINE 395648 1 > caauthd.txt
In this syntax, BAB_MACHINE is your machine.
Note: Using '>' to a file does not show the results on the screen.
■
Create the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve
Backup\Base\LogBrightStor\[DWORD]DebugLogs ==1
This creates the rpc.log file in the Arcserve Backup home directory under \log.
Arcserve Backup Services Fail to Initialize
Valid on Windows platforms.
Symptom:
Why are my Arcserve Backup services failing to initialize?
Solution:
Arcserve Backup requires a portmapper for its RPC engines. The Windows service, CA
Remote Procedure Call Server, provides the portmapper functionality and uses the
standard portmap, port 111.
If Arcserve Backup detects port 111 conflicts, indicating that it is using the same port
number for the CA Remote Procedure call server service as a previously installed
portmapper, Arcserve Backup automatically switches to another port number.
If you want other computers to be able to communicate with your computer, we
recommend that you configure a specific port. To do so, use the file labeled
portsconfig.cfg file located in the directory that follows:
C:\Program Files\CA\SharedComponents\ARCserve Backup
Arcserve Backup can work with external portmappers (Microsoft Services for UNIX
(SFU), Noblenet Portmapper, StorageTek LibAttach, and so on). However, during the
machine boot up sequence, Arcserve Backup services may try to initialize before the
external portmapper has fully initialized. Under these circumstances, Arcserve Backup
services then fail to initialize. To avoid this problem, perform the following steps:
1.
Create the following registry key:
HKEY_LOCAL_MACHINE\Software\ComputerAssociates\CA ARCserve Backup\Base\Portmap
264 Implementation Guide
The Tape Engine Does Not Start on Member Server Upgrades
2.
Create the DWORD DelayedRegistration under this key.
3.
Assign a decimal value for this key, indicating the number of minutes Arcserve
Backup services wait before initializing portmapper registration. For example,
DelayedRegistration=1 causes all Arcserve Backup services to start but not register
with the portmapper for one minute after startup.
The Tape Engine Does Not Start on Member Server Upgrades
Valid on Windows platforms.
Symptom:
After you upgrade a stand-alone server or a primary server from a previous release to a
member server, the Tape Engine on the member server does not start.
Solution:
After you complete the process of upgrading a primary server or a stand-alone server to
a member server, the Tape Engine on the member server should start automatically. If
the Tape Engine on the member server does not start automatically, check the status of
the Tape Engine on the primary server. In all probability, the Tape Engine on the primary
server was not running when the upgrade process on the member server completed.
To remedy this problem, ensure that the Tape Engine is running on the primary server. If
necessary, you can start the Tape Engine on the primary server using the Server Admin
Manager. Then, after you are sure that the Tape Engine is running on the primary
server, start the Tape Engine on the member server.
Note: For more information about starting and stopping Arcserve Backup engines, see
the Administration Guide.
Unable to Log in to Arcserve Backup After Upgrading to This Release
Valid on Windows platforms.
Symptom
User profiles do not migrate when you upgrade to this release of Arcserve Backup. As a
result, the users cannot log in to the Arcserve Backup managers and domain.
Appendix A: Troubleshooting Arcserve Backup Installations 265
Unable to Determine What Devices Are Supported by Arcserve Backup
Solution
This problem only affects upgrades from previous releases of Arcserve Backup, such as
Arcserve Backup r12.5. The problem occurs under one or both of the following
conditions:
■
The IP address of the backup server was changed before you started the upgrade
process.
■
The backup server was rebooted after the upgrade was complete and then the IP
address was changed.
As a result of the above conditions, the user accounts that you added in the previous
release do not migrate as you upgrade to this release of Arcserve Backup. To remedy
this problem, you must re-create equivalence on the backup server using the ca_auth
command (based on the new IP address), and then update the user accounts.
To complete this task, do the following:
1.
From the Arcserve Backup server, open a Command Line window.
2.
Execute ca_auth using the following syntax:
ca_auth -equiv add <domainnameA\NT user(administrator)> <hostnameA> caroot caroot
<passwordofcaroot>
Equivalence is created.
3.
Execute the following commands for each user account:
caauthd.exe -setupuser
cadiscovd.exe -m
The user account information is updated.
Note: The command line utilities are stored in root of the Arcserve Backup installation
directory. For example:
C:\Program Files\CA\ARCserve Backup\caauthd.exe
Unable to Determine What Devices Are Supported by Arcserve Backup
Valid on Windows platforms.
Symptom:
What devices does Arcserve Backup support?
266 Implementation Guide
Unable to Determine What Devices Are Supported by Arcserve Backup
Solution:
Refer to the Arcserve web site for a certified device list to confirm the firmware and
model of the supported device. To access this information, open the Arcserve Backup
Home Page and click the Accessing Technical Support link under Technical Support, as
shown in the following illustration:
More information:
Arcserve Backup Home Page (see page 195)
Appendix A: Troubleshooting Arcserve Backup Installations 267
Cluster HA Resources Not Created
Cluster HA Resources Not Created
Valid on Windows platforms running Microsoft Cluster Server (MSCS).
Symptom
Arcserve Backup cannot create cluster HA resources.
Solution
This problem presents itself after you install Arcserve Backup, and then attempt to
create the cluster HA resources using the babha -postsetup command. When you
execute this command, a message box appears indicating that the cluster resource
could not be created. In addition, the following message appears in the Cluster.log file:
open or create fileshare , return error: [87]
To remedy this problem, do the following:
1.
Under the Arcserve Backup cluster group, create an object named "Arcserve Share"
with a resource type of file share.
2.
Add the resource's dependence with shared disk and the Arcserve Backup virtual
name.
3.
Specify the following:
4.
268 Implementation Guide
■
Share name: ARCSERVE$
■
Path: The Arcserve Backup home directory.
Execute the babha –postsetup command.
Appendix B: Using Best Practices to Install and
Upgrade Arcserve Backup
This section contains the following topics:
Best Practices for Installing Arcserve Backup (see page 269)
Best Practices for Upgrading Arcserve Backup from a Previous Release (see page 299)
General Best Practices (see page 343)
Best Practices for Installing Arcserve Backup
Consider the following best practices when you are installing Arcserve Backup.
This section contains the following topics:
How to Complete Prerequisite Tasks for Installing Arcserve Backup (see page 270)
Installing Arcserve Backup into a Single-server Environment (see page 271)
Installing a Primary Server with Member Servers (see page 274)
Installing a Primary Server with Member Servers and Devices (see page 278)
Installing a Primary Server with Member Servers and Shared Devices in a SAN (see page
284)
Installing Multiple Primary Servers with Member Servers in a SAN (see page 289)
Installing Arcserve Backup into a Cluster-aware Environment (see page 295)
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 269
Best Practices for Installing Arcserve Backup
How to Complete Prerequisite Tasks for Installing Arcserve Backup
Before you install Arcserve Backup, complete the following prerequisite tasks:
Licensing
Ensure that you have the licenses that you require to install Arcserve Backup.
System requirements
Review the readme file for a description of the system requirements for the
computers where you will install Arcserve Backup.
Arcserve Backup database
Determine the application that you will use for the Arcserve Backup database.
Consider the following architectural criteria:
■
The recommended database application is Microsoft SQL Server 2014 Express
Edition.
■
Microsoft SQL Server 2014 Express Edition does not support remote
communication. If your current topology consists of a remote database
configuration, or you plan to access a database application that is installed on a
different system (remote system), you must specify Microsoft SQL Server as the
Arcserve Backup database.
Note: For more information, see Database Requirements (see page 46).
Arcserve Backup server type
Determine the type of Arcserve Backup server that you require. The installation
wizard detects and analyzes your current configuration. The installation wizard then
determines the type of Arcserve Backup server that you should install and the
agents and options that you need to install. If your topology consists of a single
Arcserve server, you should install a stand-alone server.
If you plan to add Arcserve Backup servers to your environment in the future, you
can specify either of the following Arcserve server installations:
■
Stand-alone server--With a stand-alone server installation, you must deploy
independent stand-alone servers in the future.
■
Primary server--With a primary server installation you can centrally manage
multiple Arcserve Backup servers.
To enable central management capabilities, you must specify the Arcserve
Primary Server option and install the Central Management Option.
Note: For more information about the different types of Arcserve server
installations, see Types of Arcserve Backup Server Installations.
270 Implementation Guide
Best Practices for Installing Arcserve Backup
Attached devices
Ensure that all devices, such as libraries, are attached to the Arcserve servers before
you start the installation process. After the installation is complete, the first time
the Tape Engine starts, Arcserve Backup automatically detects and configures
attached devices; manual configuration is not required.
Installing Arcserve Backup into a Single-server Environment
The following sections describe best practices that you can use to install Arcserve
Backup into a single-server environment.
This section contains the following topics:
Recommended Configuration - Stand-alone Server (see page 271)
Components You Must Install (see page 272)
How to Install a Stand-alone Server or Primary Server (see page 272)
How to Verify a Stand-alone Server Installation (see page 272)
Recommended Configuration - Stand-alone Server
When you require a single backup server to protect your environment, the best practice
is to install Arcserve Backup using the Stand-alone Server installation.
With a Stand-alone Server installation, you can run, manage, and monitor jobs running
locally to and from the backup server.
If you determine at some point that you require additional backup servers to protect
your environment, you can install the Primary Server option and then add member
servers to your Arcserve Backup domain. You must install the Central Management
Option when you install the Primary Server option.
The following diagram illustrates the architecture of a Arcserve Backup Stand-alone
Server or a Arcserve Backup Primary Server.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 271
Best Practices for Installing Arcserve Backup
Components You Must Install
To deploy this configuration in your environment, you must install the following
Arcserve Backup components:
Arcserve Backup Stand-alone Server
Lets you install Arcserve Backup on a stand-alone backup server.
Arcserve Backup Agent for Microsoft SQL Server
Lets you protect the Arcserve Backup database.
Note: A modified version of the agent called the Agent for ARCserve Database is
installed with all ARCserve Primary Server and ARCserve Stand-alone Server
installations.
Important! The uninstallation routine does not uninstall the Arcserve Backup
database instance from your computer. If you find it necessary to reinstall Arcserve
Backup, the installation wizard detects the presence of a Microsoft SQL Server or
Microsoft SQL Server 2008 Express Edition database instance on your system. As a
result, the installation wizard automatically selects the Arcserve Backup Agent for
Microsoft SQL Server component on the Select Product installation dialog.
Arcserve Backup Client Agent for Windows
Lets you back up data locally to the Arcserve Backup server.
How to Install a Stand-alone Server or Primary Server
Complete the following tasks to install Arcserve Backup into a single-server
environment:
1.
Install the Arcserve Backup Stand-alone Server installation option on the target
system.
2.
Verify the installation.
How to Verify a Stand-alone Server Installation
To ensure that your Arcserve Backup installation functions properly, complete the
following tasks:
1.
Open the Arcserve Backup Manager Console.
2.
Open the Database Manager and the Job Status Manager.
Ensure that you can view database information and Activity Log data.
272 Implementation Guide
Best Practices for Installing Arcserve Backup
3.
Open the Device Manager.
Ensure that the Device Manager detects all devices attached to the server.
The following diagram illustrates the Device Manager window with a stand-alone
server with attached libraries. The libraries are not shared.
If the Device Manager does not detect all of your devices, complete the following
tasks:
■
Ensure that the device is properly attached to the server.
■
Ensure that you have proper device drivers installed.
■
Configure the devices using Device Configuration.
If Arcserve Backup cannot detect the devices after you complete these tasks,
contact Technical Support at http://ca.com/support.
Note: For information about configuring devices, see the Administration Guide.
4.
(Optional) Using Device Configuration, perform required configurations. For
example, configure a file system device.
5.
Submit a simple backup job.
Ensure that the backup job completes successfully.
If the job fails, perform the following troubleshooting tasks:
6.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contained warning messages, error messages, or both, double-click the
message view a description of the problem and the steps that you can take to
correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contained warning messages, error messages, or both, double-click the
message view a description of the problem and the steps that you can take to
correct the problem.
After you correct the problem, resubmit the job.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 273
Best Practices for Installing Arcserve Backup
7.
Open the Job Status Manager.
Ensure the Job Queue tab and Activity Log display information about the jobs.
Installing a Primary Server with Member Servers
The following sections describe best practices that you can use to install Arcserve
Backup with a primary server and one or more member servers.
This section contains the following topics:
Recommended Configuration (see page 274)
Components You Must Install (see page 275)
How to Install a Primary Server with Member Servers (see page 276)
How to Verify a Primary Server with Member Servers Installation (see page 276)
Recommended Configuration
When you require multiple backup servers that reside in the same domain to protect
your environment, the best practice is to install Arcserve Backup using the Primary
Server and Member Server installation options. With this configuration, you can create a
centralized management environment.
A primary server controls itself and one or more member servers. A primary server lets
you manage and monitor backup, restore, and other jobs that run on primary and
member servers. Using primary and member servers, you can have a single point of
management for multiple Arcserve Backup servers in your environment. You can then
use the Manager Console to manage the primary server.
Note: Microsoft SQL Server 2008 Express Edition does not support remote
communication. When you install Arcserve Backup using Microsoft SQL Server 2008
Express Edition, the installation wizard installs the database application and the
Arcserve database instance on the primary server. To host the Arcserve database
instance on a remote system, you must use Microsoft SQL Server.
274 Implementation Guide
Best Practices for Installing Arcserve Backup
The following diagram illustrates the topology of a centralized management
environment. The environment consists of a primary server and one or more member
servers. The Arcserve Backup database is hosted by Microsoft SQL Server 2008 Express
Edition and the database instance resides on the primary server.
Components You Must Install
To deploy this configuration in your environment, you must install the following
Arcserve Backup components:
Arcserve Backup Primary Server
Lets you install Arcserve Backup on a server that you will use to centrally submit,
manage, and monitor backup and restore jobs that run on member servers and the
primary server.
Arcserve Backup Central Management Option
Lets you manage the primary server and all member servers in a Arcserve Backup
domain from a central computer.
Note: The Arcserve Backup Primary Server is a prerequisite component.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 275
Best Practices for Installing Arcserve Backup
Arcserve Backup Agent for Microsoft SQL Server
Lets you protect the Arcserve Backup database.
Note: A modified version of the agent called the Agent for ARCserve Database is
installed with all ARCserve Primary Server and ARCserve Stand-alone Server
installations.
Important! The uninstallation routine does not uninstall the Arcserve Backup
database instance from your computer. If you find it necessary to reinstall Arcserve
Backup, the installation wizard detects the presence of a Microsoft SQL Server or
Microsoft SQL Server 2008 Express Edition database instance on your system. As a
result, the installation wizard automatically selects the Arcserve Backup Agent for
Microsoft SQL Server component on the Select Product installation dialog.
Arcserve Backup Client Agent for Windows
Lets you back up data locally to the Arcserve Backup server.
Arcserve Backup Member Server
Lets servers in a Arcserve Backup domain receive instructions about jobs and
devices from a primary server.
How to Install a Primary Server with Member Servers
Complete the following tasks to install a primary server with member servers:
1.
Install the Arcserve Backup Primary Server on the system that will function as the
Primary server.
Note: Setup installs the Central Management Option when you install the Arcserve
Backup Primary Server.
You can specify Microsoft SQL Server 2008 Express or Microsoft SQL Server for the
Arcserve Backup database.
2.
Install the Arcserve Backup Member Server on all servers that will function as
members of the new Arcserve Backup domain.
3.
Verify the installation.
How to Verify a Primary Server with Member Servers Installation
To ensure that your Arcserve Backup installation functions properly, complete the
following tasks:
1.
Open the Arcserve Backup Manager Console on the primary server.
2.
Open the Server Admin.
Ensure that the domain directory tree displays the names of the primary server and
all of the member servers in your ARCserve domain.
3.
Open the Database Manager and the Job Status Manager.
Ensure that you can view database information and Activity Log data.
276 Implementation Guide
Best Practices for Installing Arcserve Backup
4.
Open the Device Manager.
Ensure that the Device Manager detects all devices attached to the primary server
and all member servers.
The following diagram illustrates the Device Manager window with a primary server
with attached devices and a member server and attached device. The primary
server is attached to a library that is not shared, and the member server is attached
to a library that is shared.
If the Device Manager does not detect all of your devices, complete the following
tasks:
■
Ensure that the device is properly attached to the server.
■
Ensure that you have proper device drivers installed.
■
Configure the devices using Device Configuration.
If Arcserve Backup cannot detect the devices after you complete these tasks,
contact Technical Support.
Note: For information about configuring devices, see the Administration Guide.
5.
(Optional) Open the Device Manager and configure a file system device.
6.
Submit a simple backup job on a primary server.
Ensure that the job completes successfully.
If the job fails, perform the following troubleshooting tasks:
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 277
Best Practices for Installing Arcserve Backup
7.
Submit a simple backup job on a member server.
Ensure that the backup job completes successfully.
If the job fails, perform the following troubleshooting tasks:
8.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a primary server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
9.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a member server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Installing a Primary Server with Member Servers and Devices
The following sections describe best practices that you can use to install Arcserve
Backup with a primary server, one or more member servers, and devices that are
attached to the primary server, member servers, or both.
This section contains the following topics:
Recommended Configuration (see page 279)
Components You Must Install (see page 280)
How to Install a Primary Server with Member Servers and Devices (see page 281)
How to Verify a Primary Server with Member Servers and Devices Installation (see page
282)
278 Implementation Guide
Best Practices for Installing Arcserve Backup
Recommended Configuration
When you require multiple backup servers that reside in the same domain and devices,
such as libraries, to protect your environment, the best practice is to install Arcserve
Backup using the Primary Server and Member Server installation options. With this
configuration, you can create a centralized management environment.
A primary server controls itself and one or more member servers. A primary server lets
you manage and monitor backup, restore, and other jobs that run on primary and
member servers. Using primary and member servers, you can have a single point of
management for multiple Arcserve Backup servers in your domain. You can then use the
Manager Console to manage the primary server.
Note: Microsoft SQL Server 2008 Express Edition does not support remote
communication. When you install Arcserve Backup using Microsoft SQL Server 2008
Express Edition, the installation wizard installs the database application and the
Arcserve database instance on the primary server. To host the Arcserve database
instance on a remote system, you must use Microsoft SQL Server.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 279
Best Practices for Installing Arcserve Backup
The following diagram illustrates the architecture of a centralized management
environment with attached devices. The environment consists of a primary server and
one or more member servers. The Arcserve Backup database is hosted using Microsoft
SQL Server 2008 Express Edition and the database instance resides on the primary
server.
Components You Must Install
To deploy this configuration in your environment, you must install the following
Arcserve Backup components:
Arcserve Backup Primary Server
Lets you install Arcserve Backup on a server that you will use to centrally submit,
manage, and monitor backup and restore jobs that run on member servers and the
primary server.
Arcserve Backup Central Management Option
Lets you manage the primary server and all member servers in a Arcserve Backup
domain from a central computer.
Note: The Arcserve Backup Primary Server is a prerequisite component.
280 Implementation Guide
Best Practices for Installing Arcserve Backup
Arcserve Backup Agent for Microsoft SQL Server
Lets you protect the Arcserve Backup database.
Note: A modified version of the agent called the Agent for ARCserve Database is
installed with all ARCserve Primary Server and ARCserve Stand-alone Server
installations.
Important! The uninstallation routine does not uninstall the Arcserve Backup
database instance from your computer. If you find it necessary to reinstall Arcserve
Backup, the installation wizard detects the presence of a Microsoft SQL Server or
Microsoft SQL Server 2008 Express Edition database instance on your system. As a
result, the installation wizard automatically selects the Arcserve Backup Agent for
Microsoft SQL Server component on the Select Product installation dialog.
Arcserve Backup Client Agent for Windows
Lets you back up data locally to the Arcserve Backup server.
Arcserve Backup Tape Library Option
Lets you perform backup, restore, and media management tasks using
multiple-libraries and tape RAID libraries.
Arcserve Backup Member Server
Lets servers in a Arcserve Backup domain receive instructions about jobs and
devices from a primary server.
How to Install a Primary Server with Member Servers and Devices
Complete the following tasks to install a primary server with member servers and
devices:
1.
Install the Arcserve Backup Primary Server on the system that will function as the
Primary server.
Note: Setup installs the Central Management Option when you install the Arcserve
Backup Primary Server.
You can specify Microsoft SQL Server 2008 Express or Microsoft SQL Server for the
Arcserve Backup database.
2.
Install the options that you require to support the devices connected to the primary
server. For example, the Tape Library Option or the NDMP NAS Option.
3.
Install the Arcserve Backup Member Server on all servers that will function as
members of the new Arcserve Backup domain.
4.
Install the options that you require to support the devices connected to the
member servers. For example, the Tape Library Option or the NDMP NAS Option.
5.
Verify the installation.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 281
Best Practices for Installing Arcserve Backup
How to Verify a Primary Server with Member Servers and Devices Installation
To ensure that your Arcserve Backup installation functions properly, complete the
following tasks:
1.
Open the Arcserve Backup Manager Console on the primary server.
2.
Open the Server Admin.
Ensure that the domain directory tree displays the names of the primary server and
all of the member servers in your ARCserve domain.
3.
Open the Database Manager and the Job Status Manager.
Ensure that you can view database information and Activity Log data.
4.
Open the Device Manager.
Ensure that the Device Manager detects all devices attached to the primary server
and all member servers.
The following diagram illustrates the Device Manager window with a primary server
with attached devices and a member server and attached device. The primary
server is attached to a library that is not shared, and the member server is attached
to a library that is shared.
If the Device Manager does not detect all of your devices, complete the following
tasks:
■
Ensure that the device is properly attached to the server.
■
Ensure that you have proper device drivers installed.
■
Configure the devices using Device Configuration.
If Arcserve Backup cannot detect the devices after you complete these tasks,
contact Technical Support.
Note: For information about configuring devices, see the Administration Guide.
282 Implementation Guide
Best Practices for Installing Arcserve Backup
5.
Submit a simple backup job on a primary server.
Ensure that the job completes successfully.
If the job fails, perform the following troubleshooting tasks:
6.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple backup job on a member server.
Ensure that the backup job completes successfully.
If the job fails, perform the following troubleshooting tasks:
7.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a primary server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
8.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a member server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 283
Best Practices for Installing Arcserve Backup
Installing a Primary Server with Member Servers and Shared Devices in a SAN
The following sections describe best practices that you can use to install Arcserve
Backup with a primary server, one or more member servers, and devices that are shared
in your storage area network (SAN).
This section contains the following topics:
Recommended Configuration (see page 284)
Components You Must Install (see page 285)
How to Install a Primary Server with Member Servers and Shared Devices in a SAN (see
page 287)
How to Verify a Primary Server with Member Servers and Shared Devices in a SAN
Installation (see page 287)
Recommended Configuration
When you require multiple backup servers that reside in the same domain and devices,
such as libraries, that are shared in your SAN to protect your environment, the best
practice is to install Arcserve Backup using the Primary Server and Member Server
installation options. With this configuration, you can create a centralized management
environment.
A primary server controls itself and one or more member servers. A primary server lets
you manage and monitor backup, restore, and other jobs that run on primary and
member servers. Using primary and member servers, you can have a single point of
management for multiple Arcserve Backup servers in your domain. You can then use the
Manager Console to manage the primary server.
Note: Microsoft SQL Server 2008 Express Edition does not support remote
communication. When you install Arcserve Backup using Microsoft SQL Server 2008
Express Edition, the installation wizard installs the database application and the
Arcserve database instance on the primary server. To host the Arcserve database
instance on a remote system, you must use Microsoft SQL Server.
284 Implementation Guide
Best Practices for Installing Arcserve Backup
The following diagram illustrates the architecture of a centralized management
environment in a storage area network with shared devices. The environment consists
of a primary server and one or more member servers. The Arcserve Backup database is
hosted using Microsoft SQL Server 2008 Express Edition and the database instance
resides on the primary server.
Components You Must Install
To deploy this configuration in your environment, you must install the following
Arcserve Backup components:
Arcserve Backup Primary Server
Lets you install Arcserve Backup on a server that you will use to centrally submit,
manage, and monitor backup and restore jobs that run on member servers and the
primary server.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 285
Best Practices for Installing Arcserve Backup
Arcserve Backup Central Management Option
Lets you manage the primary server and all member servers in a Arcserve Backup
domain from a central computer.
Note: The Arcserve Backup Primary Server is a prerequisite component.
Arcserve Backup Agent for Microsoft SQL Server
Lets you protect the Arcserve Backup database.
Note: A modified version of the agent called the Agent for ARCserve Database is
installed with all ARCserve Primary Server and ARCserve Stand-alone Server
installations.
Important! The uninstallation routine does not uninstall the Arcserve Backup
database instance from your computer. If you find it necessary to reinstall Arcserve
Backup, the installation wizard detects the presence of a Microsoft SQL Server or
Microsoft SQL Server 2008 Express Edition database instance on your system. As a
result, the installation wizard automatically selects the Arcserve Backup Agent for
Microsoft SQL Server component on the Select Product installation dialog.
Arcserve Backup Client Agent for Windows
Lets you back up data locally to the Arcserve Backup server.
Arcserve Backup Tape Library Option
Lets you perform backup, restore, and media management tasks using
multiple-libraries and tape RAID libraries.
Arcserve Backup Storage Area Network (SAN) Option
Lets you share one or more media libraries on a high-speed storage network with
one or more ARCserve servers.
Be aware of the following:
–
The Tape Library Option is a prerequisite component for the Storage Area
Network (SAN) Option.
–
You must specify the Arcserve Backup Primary Server installation option to
install the Storage Area Network (SAN) Option.
Arcserve Backup Member Server
Lets servers in a Arcserve Backup domain receive instructions about jobs and
devices from a primary server.
Note: To deploy this configuration, you must issue one Storage Area Network (SAN)
Option and one Tape Library Option license for each server in your SAN.
286 Implementation Guide
Best Practices for Installing Arcserve Backup
How to Install a Primary Server with Member Servers and Shared Devices in a SAN
Complete the following tasks to install a primary server with member servers and
shared devices in a SAN:
1.
Install the Arcserve Backup Primary Server on the system that will function as the
Primary server.
Note: Setup installs the Central Management Option when you install the Arcserve
Backup Primary Server.
You can specify Microsoft SQL Server 2008 Express or Microsoft SQL Server for the
Arcserve Backup database.
2.
Install the Tape Library Option and the Storage Area Network (SAN) Option on the
primary server.
Note: Ensure that you issue one Storage Area Network (SAN) Option license and
one Tape Library Option license for each server in your SAN.
3.
Install the options that you require to support the devices connected to the primary
server. For example, the NDMP NAS Option.
4.
Install the Arcserve Backup Member Server on all servers that will function as
members of the new Arcserve Backup domain.
5.
Install the options that you require to support the devices connected to the
member servers. For example, the NDMP NAS Option.
6.
Verify the installation.
How to Verify a Primary Server with Member Servers and Shared Devices in a SAN Installation
To ensure that your Arcserve Backup installation functions properly, complete the
following tasks:
1.
Open the Arcserve Backup Manager Console on the primary server.
2.
Open the Server Admin.
Ensure that the domain directory tree displays the names of the primary server and
all of the member servers in your ARCserve domain.
3.
Open the Database Manager and the Job Status Manager.
Ensure that you can view database information and Activity Log data.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 287
Best Practices for Installing Arcserve Backup
4.
Open the Device Manager.
Ensure that the Device Manager detects all devices attached to the primary server
and all member servers.
The following diagram illustrates the Device Manager window with a primary server
with attached devices and a member server and attached device. The primary
server is attached to a library that is not shared, and the member server is attached
to a library that is shared.
If the Device Manager does not detect all of your devices, complete the following
tasks:
■
Ensure that the device is properly attached to the server.
■
Ensure that you have proper device drivers installed.
■
Configure the devices using Device Configuration.
If Arcserve Backup cannot detect the devices after you complete these tasks,
contact Technical Support.
Note: For information about configuring devices, see the Administration Guide.
5.
Submit a simple backup job on a primary server.
Ensure that the job completes successfully.
If the job fails, perform the following troubleshooting tasks:
288 Implementation Guide
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Best Practices for Installing Arcserve Backup
6.
Submit a simple backup job on a member server.
Ensure that the backup job completes successfully.
If the job fails, perform the following troubleshooting tasks:
7.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a primary server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
8.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a member server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Installing Multiple Primary Servers with Member Servers in a SAN
The following sections describe best practices that you can use to install Arcserve
Backup with a multiple primary servers, each primary server manages one or more
member servers, and devices are shared in your storage area network (SAN).
This section contains the following topics:
Recommended Configuration (see page 290)
Components You Must Install (see page 291)
How to Install Multiple Primary Servers with Member Servers in a SAN (see page 293)
How to Verify a Multiple Primary Servers with Member Servers in a SAN Installation (see
page 293)
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 289
Best Practices for Installing Arcserve Backup
Recommended Configuration
When you require multiple backup servers that reside in the same domain and devices,
such as libraries, that are shared in your SAN to protect your environment, the best
practice is to install Arcserve Backup using the Primary Server and Member Server
installation options. With this configuration, you can create a centralized management
environment.
A primary server controls itself and one or more member servers. A primary server lets
you manage and monitor backup, restore, and other jobs that run on primary and
member servers. Using primary and member servers, you can have a single point of
management for multiple servers in your Arcserve Backup domain. You can then use the
Manager Console to manage the primary server.
Note: Microsoft SQL Server 2008 Express Edition does not support remote
communication. When you install Arcserve Backup using Microsoft SQL Server 2008
Express Edition, the installation wizard installs the database application and the
Arcserve database instance on the primary server. To host the Arcserve database
instance on a remote system, you must use Microsoft SQL Server.
290 Implementation Guide
Best Practices for Installing Arcserve Backup
The following diagram illustrates the architecture of a centralized management
environment in a storage area network with shared devices. The environment consists
of a primary server and one or more member servers. The Arcserve Backup database is
hosted using Microsoft SQL Server 2008 Express Edition and the database instance
resides on the primary server.
Components You Must Install
To deploy this configuration in your environment, you must install the following
Arcserve Backup components:
Arcserve Backup Primary Server
Lets you install Arcserve Backup on a server that you will use to centrally submit,
manage, and monitor backup and restore jobs that run on member servers and the
primary server.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 291
Best Practices for Installing Arcserve Backup
Arcserve Backup Central Management Option
Lets you manage the primary server and all member servers in a Arcserve Backup
domain from a central computer.
Note: The Arcserve Backup Primary Server is a prerequisite component.
Arcserve Backup Agent for Microsoft SQL Server
Lets you protect the Arcserve Backup database.
Note: A modified version of the agent called the Agent for ARCserve Database is
installed with all ARCserve Primary Server and ARCserve Stand-alone Server
installations.
Important! The uninstallation routine does not uninstall the Arcserve Backup
database instance from your computer. If you find it necessary to reinstall Arcserve
Backup, the installation wizard detects the presence of a Microsoft SQL Server or
Microsoft SQL Server 2008 Express Edition database instance on your system. As a
result, the installation wizard automatically selects the Arcserve Backup Agent for
Microsoft SQL Server component on the Select Product installation dialog.
Arcserve Backup Client Agent for Windows
Lets you back up data locally to the Arcserve Backup server.
Arcserve Backup Tape Library Option
Lets you perform backup, restore, and media management tasks using
multiple-libraries and tape RAID libraries.
Arcserve Backup Storage Area Network (SAN) Option
Lets you share one or more media libraries on a high-speed storage network with
one or more ARCserve servers.
Be aware of the following:
–
The Tape Library Option is a prerequisite component for the Storage Area
Network (SAN) Option.
–
You must specify the Arcserve Backup Primary Server installation option to
install the Storage Area Network (SAN) Option.
Arcserve Backup Member Server
Lets servers in a Arcserve Backup domain receive instructions about jobs and
devices from a primary server.
Note: To deploy this configuration, you must issue one Storage Area Network (SAN)
Option and one Tape Library Option license for each server in your SAN.
292 Implementation Guide
Best Practices for Installing Arcserve Backup
How to Install Multiple Primary Servers with Member Servers in a SAN
Complete the following tasks to install multiple primary servers with member servers in
a SAN:
1.
Install the Arcserve Backup Primary Server on the system that will function as the
Primary server.
Note: Setup installs the Central Management Option when you install the Arcserve
Backup Primary Server.
You can specify Microsoft SQL Server 2008 Express or Microsoft SQL Server for the
Arcserve Backup database.
2.
Install the Tape Library Option and the Storage Area Network (SAN) Option on the
primary server.
Note: Ensure that you issue one Storage Area Network (SAN) Option license and
one Tape Library Option license for each server in your SAN.
3.
Install the options that you require to support the devices connected to the primary
server. For example, the Tape Library Option or the NDMP NAS Option.
4.
Install the Arcserve Backup Member Server on all servers that will function as
members of the new Arcserve domain.
5.
Install the Arcserve Backup Primary Servers that will reside outside the SAN.
Note: You must assign a domain name to primary servers that reside outside the
SAN that is different from the domain name that is assigned to the primary server
that resides inside the SAN.
6.
Install the options that you require to support the devices connected to the
member servers. For example, the NDMP NAS Option.
7.
Verify the installation.
How to Verify a Multiple Primary Servers with Member Servers in a SAN Installation
To ensure that your Arcserve Backup installation functions properly, complete the
following tasks:
1.
Open the Arcserve Backup Manager Console on the primary server.
2.
Open the Server Admin.
Ensure that the domain directory tree displays the names of the primary server and
all of the member servers in your ARCserve domain.
3.
Open the Database Manager and the Job Status Manager.
Ensure that you can view database information and Activity Log data.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 293
Best Practices for Installing Arcserve Backup
4.
Open the Device Manager.
Ensure that the Device Manager detects all devices attached to the primary server
and all member servers.
The following diagram illustrates the Device Manager window with a primary server
with attached devices and a member server and attached device. The primary
server is attached to a library that is not shared, and the member server is attached
to a library that is shared.
If the Device Manager does not detect all of your devices, complete the following
tasks:
■
Ensure that the device is properly attached to the server.
■
Ensure that you have proper device drivers installed.
■
Configure the devices using Device Configuration.
If Arcserve Backup cannot detect the devices after you complete these tasks,
contact Technical Support.
Note: For information about configuring devices, see the Administration Guide.
5.
Submit a simple backup job on a primary server.
Ensure that the job completes successfully.
If the job fails, perform the following troubleshooting tasks:
294 Implementation Guide
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Best Practices for Installing Arcserve Backup
6.
Submit a simple backup job on a primary server.
Ensure that the job completes successfully.
If the job fails, perform the following troubleshooting tasks:
7.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a primary server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
8.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a member server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Installing Arcserve Backup into a Cluster-aware Environment
The following sections describe best practices that you can use to install Arcserve
Backup into a cluster-aware environment.
This section contains the following topics:
Recommended Configuration (see page 296)
Components You Must Install (see page 297)
How to Install Arcserve Backup into a Cluster-aware Environment (see page 297)
How to Verify a Cluster-aware Installation (see page 298)
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 295
Best Practices for Installing Arcserve Backup
Recommended Configuration
When you require multiple backup servers that reside in the same domain to protect
your environment, and the high-availability of a cluster-aware environment, the best
practice is to install Arcserve Backup using the Primary Server and Member Server
installation options into your cluster aware environment. This architecture lets you
centrally manage your Arcserve Backup environment and maintain the high availability
capabilities of a cluster-aware environment.
A primary server controls itself and one or more member servers. A primary server lets
you manage and monitor backup, restore, and other jobs that run on primary and
member servers. Using primary and member servers, you can have a single point of
management for multiple servers in your Arcserve Backup domain. You can then use the
Manager Console to manage the primary server.
Note: Microsoft SQL Server 2008 Express Edition does not support remote
communication. When you install Arcserve Backup using Microsoft SQL Server 2008
Express Edition, the installation wizard installs the database application and the
Arcserve database instance on the primary server. To host the Arcserve database
instance on a remote system, you must use Microsoft SQL Server.
The following diagram illustrates the architecture of a centralized management,
cluster-aware environment. The environment consists of a primary server and one or
more member servers. The Arcserve database is hosted by Microsoft SQL Server 2008
Express Edition and the database instance resides on the primary server.
296 Implementation Guide
Best Practices for Installing Arcserve Backup
Components You Must Install
To deploy this configuration in your environment, you must install the following
Arcserve Backup components:
Arcserve Backup Primary Server
Lets you install Arcserve Backup on a server that you will use to centrally submit,
manage, and monitor backup and restore jobs that run on member servers and the
primary server.
Arcserve Backup Central Management Option
Lets you manage the primary server and all member servers in a Arcserve Backup
domain from a central computer.
Note: The Arcserve Backup Primary Server is a prerequisite component.
Arcserve Backup Agent for Microsoft SQL Server
Lets you protect the Arcserve Backup database.
Note: A modified version of the agent called the Agent for ARCserve Database is
installed with all ARCserve Primary Server and ARCserve Stand-alone Server
installations.
Important! The uninstallation routine does not uninstall the Arcserve Backup
database instance from your computer. If you find it necessary to reinstall Arcserve
Backup, the installation wizard detects the presence of a Microsoft SQL Server or
Microsoft SQL Server 2008 Express Edition database instance on your system. As a
result, the installation wizard automatically selects the Arcserve Backup Agent for
Microsoft SQL Server component on the Select Product installation dialog.
Arcserve Backup Client Agent for Windows
Lets you back up data locally to the Arcserve Backup server.
Arcserve Backup Member Server
Lets servers in a Arcserve Backup domain receive instructions about jobs and
devices from a primary server.
How to Install Arcserve Backup into a Cluster-aware Environment
You can install Arcserve Backup to a cluster environment with job failover capability on
the following cluster platforms:
■
Microsoft Cluster Server (MSCS) in x86/AMD64 Windows Server
■
NEC CLUSTERPRO/ExpressCluster X 2.1 for Windows
■
NEC CLUSTERPRO/ExpressCluster X 3.0 for Windows
■
NEC CLUSTERPRO/ExpressCluster X 3.1 for Windows
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 297
Best Practices for Installing Arcserve Backup
To install Arcserve Backup into a cluster aware environment
1.
2.
Refer to one of the following sections for information about how to install Arcserve
Backup into a cluster-aware environment:
■
For MSCS, see Deploy Arcserve Backup Server on MSCS (see page 130).
■
For NEC CLUSTERPRO, see Deploy Arcserve Backup Server on NEC Cluster (see
page 150).
Verify the installation.
How to Verify a Cluster-aware Installation
To ensure that your Arcserve Backup installation functions properly, complete the
following tasks:
1.
Open the Arcserve Backup Manager Console on the primary server.
Ensure that you can view database information and Activity Log data in the Job
Status Manager.
2.
Open the Database Manager and the Job Status Manager.
Ensure that you can view database information and Activity Log data.
3.
Open the Device Manager.
Ensure that the Device Manager detects all devices attached to the primary server
and all member servers.
The following diagram illustrates the Device Manager window with a primary server
with attached devices and a member server and attached device. The primary
server is attached to a library that is not shared, and the member server is attached
to a library that is shared.
298 Implementation Guide
Best Practices for Upgrading Arcserve Backup from a Previous Release
If the Device Manager does not detect all of your devices, complete the following
tasks:
■
Ensure that the device is properly attached to the server.
■
Ensure that you have proper device drivers installed.
■
Configure the devices using Device Configuration.
If Arcserve Backup cannot detect the devices after you complete these tasks,
contact Technical Support.
Note: For information about configuring devices, see the Administration Guide.
4.
Move the Arcserve cluster group to a different node.
Ensure that all Arcserve services started successfully.
Note: The Manager Console may stop responding intermittently while the cluster
group is moving to a different node.
5.
(Optional) Perform required configurations. For example, configure a file system
device.
6.
Submit a simple backup job.
Ensure that the backup job completes successfully.
7.
Submit a simple restore job.
Ensure that restore job completes successfully.
8.
Open the Job Status Manager.
Ensure that information about the jobs display on the Job Queue tab and in the
Activity Log.
Best Practices for Upgrading Arcserve Backup from a Previous Release
Consider the following best practices when upgrading Arcserve Backup from a previous
release.
This section contains the following topics:
How to Complete Prerequisite Tasks for Upgrading Arcserve Backup (see page 300)
Upgrading a Stand-alone Server or Primary Server (see page 301)
Upgrading Multiple Stand-alone Servers in a Domain (see page 306)
Upgrading Multiple Stand-alone Servers Sharing a Remote Database (see page 312)
Upgrading Servers in a SAN Using a Local or Remote Database (see page 318)
Upgrading Multiple Servers in a SAN and Non-SAN Environment to this Release (see
page 324)
Upgrading Multiple Servers Using a Central Database (see page 329)
Upgrading Multiple Servers in a Cluster-aware Environment (see page 336)
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 299
Best Practices for Upgrading Arcserve Backup from a Previous Release
How to Complete Prerequisite Tasks for Upgrading Arcserve Backup
Before you upgrade Arcserve Backup, complete the following prerequisite tasks:
Licensing
Ensure that you have the licenses that you require to upgrade Arcserve Backup.
System requirements
Review the readme file for a description of the system requirements for the
computers where you will upgrade Arcserve Backup.
Upgrade requirements
Determine if you can upgrade your current installation to this release. If your
current installation does not support an upgrade, you must uninstall Arcserve and
then install this release. For more information, see Supported Upgrades (see
page 55) and Backward Compatibility (see page 56).
Note: For a description of supported platforms for all Arcserve Backup agents, see
the readme file.
Arcserve Backup database
Determine which application that you will to host the Arcserve Backup database.
Consider the following architectural criteria:
■
If you are currently using RAIMA (VLDB) to host the Arcserve database, you can
upgrade to either Microsoft SQL Server 2008 Express Edition or Microsoft SQL
Server. The recommended database application is Microsoft SQL Server 2008
Express Edition.
■
If you are currently using Microsoft SQL Server to host the Arcserve database,
you must continue using Microsoft SQL Server.
Arcserve Backup cannot migrate data from a Microsoft SQL Server database to
a Microsoft SQL Server 2008 Express database. Therefore, if you are currently
running Microsoft SQL Server as the Arcserve database, you must specify
Microsoft SQL Server as the Arcserve Backup database.
■
Microsoft SQL Server 2008 Express Edition does not support remote
communication. If your current environment consists of a remote database
configuration, or you plan to access a database application that is installed on a
remote system, you must host the Arcserve database using Microsoft SQL
Server.
Note: For more information about Arcserve database requirements, see Database
Requirements (see page 46).
300 Implementation Guide
Best Practices for Upgrading Arcserve Backup from a Previous Release
Arcserve Backup server type
Determine the type of Arcserve Backup server that you require. The installation
wizard detects and analyzes your current configuration. Then, based on your
current installation, the installation wizard then determines the type of Arcserve
Backup server that you should upgrade to and the agents and options that you need
to install.
If you plan to add Arcserve Backup servers to your environment in the future,
consider the following server installation types:
■
Stand-alone server--With a stand-alone server installation, you must install
independent, stand-alone servers in the future.
■
Primary server--With a primary server installation you can centrally manage
multiple Arcserve Backup servers.
To enable central management capabilities, you must install and license
Arcserve Backup and the Central Management Option.
Note: For more information about the different types of Arcserve server
installations, see Types of Arcserve Backup Server Installations (see page 41).
Attached devices
Ensure that all devices, such as libraries, are attached to the Arcserve Backup
servers before you start the upgrade process. The first time the Tape Engine starts
after the upgrade is complete, Arcserve Backup automatically detects and
configures the attached devices; manual configuration is not required.
In-progress jobs
Ensure that all jobs are stopped before you start the upgrade process. Arcserve
Backup detects all jobs with a Ready Status and places them in a Hold status for
you. If there are jobs in progress, Arcserve Backup displays a message and the
upgrade process pauses until all jobs in progress are complete.
Upgrading a Stand-alone Server or Primary Server
The following sections describe best practices that you can use to upgrade an Arcserve
stand-alone server to this release.
This section contains the following topics:
Current Configuration - Arcserve Stand-alone Server-IMPW (see page 302)
Recommended Configuration - Arcserve Backup Stand-alone Server or Primary Server
(see page 302)
New Components You Must Install (see page 303)
Components You Must Upgrade (see page 303)
How to Upgrade to an Arcserve Stand-alone Server-IMPW (see page 303)
How to Verify a Stand-alone Server or Primary Server Upgrade (see page 304)
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 301
Best Practices for Upgrading Arcserve Backup from a Previous Release
Current Configuration - Arcserve Stand-alone Server-IMPW
The following diagram illustrates the architecture of a Arcserve Backup stand-alone
server configuration in previous releases:
Recommended Configuration - Arcserve Backup Stand-alone Server or Primary Server
If your current Arcserve installation consists of a single, stand-alone server, the best
practice is to upgrade to a Arcserve Backup Stand-alone Server or a Arcserve Backup
Primary Server.
The following diagram illustrates the architecture of a Arcserve Backup Primary Server
or a Arcserve Backup Stand-alone Server.
302 Implementation Guide
Best Practices for Upgrading Arcserve Backup from a Previous Release
New Components You Must Install
To deploy this configuration in your environment, you must install the following
Arcserve Backup components:
Arcserve Backup Stand-alone Server
Lets you install Arcserve Backup on a stand-alone backup server.
(Optional) Arcserve Backup Primary Server
Lets you install Arcserve Backup on a server that you will use to centrally submit,
manage, and monitor backup and restore jobs that run on member servers and the
primary server.
Arcserve Backup Agent for Microsoft SQL Server
Lets you protect the Arcserve Backup database.
Note: A modified version of the agent called the Agent for ARCserve Database is
installed with all ARCserve Primary Server and ARCserve Stand-alone Server
installations.
Important! The uninstallation routine does not uninstall the Arcserve Backup
database instance from your computer. If you find it necessary to reinstall Arcserve
Backup, the installation wizard detects the presence of a Microsoft SQL Server or
Microsoft SQL Server 2008 Express Edition database instance on your system. As a
result, the installation wizard automatically selects the Arcserve Backup Agent for
Microsoft SQL Server component on the Select Product installation dialog.
Arcserve Backup Client Agent for Windows
Lets you back up data locally to the Arcserve Backup server.
Components You Must Upgrade
To deploy this configuration in your environment, you must upgrade the following
Arcserve Backup components:
■
All components that are installed in your current ARCserve environment.
How to Upgrade to an Arcserve Stand-alone Server-IMPW
Complete the following tasks to upgrade an Arcserve stand-alone server environment to
a Arcserve Backup Stand-alone or Primary Server environment.
1.
Install the Arcserve Backup Primary Server or the Arcserve Backup Stand-alone
Server on the target system.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 303
Best Practices for Upgrading Arcserve Backup from a Previous Release
2.
When you are prompted, migrate the data from the previous release to the new
database.
After you upgrade Arcserve Backup, Setup launches a migration wizard that lets you
migrate data from your previous installation to the new Arcserve Backup server.
You can migrate data relating to jobs, logs, and user security.
To migrate the data, follow the prompts on the subsequent dialogs and complete all
required information.
3.
Verify the installation.
4.
(Optional) Arcserve Backup does not support recovering the Arcserve Backup
database when the last backup of the Arcserve Backup database was completed
before you upgraded to this release. As a best practice, you should back up the
Arcserve Backup database as soon as possible after the upgrade is complete. For
information about backing up the Arcserve Backup database, see the
Administration Guide.
More information:
Upgrade Considerations (see page 54)
How to Verify a Stand-alone Server or Primary Server Upgrade
To ensure that your Arcserve Backup installation functions properly, complete the
following tasks:
1.
Open the Arcserve Backup Manager Console.
2.
Open the Database Manager and the Job Status Manager.
Ensure that you can view database information and Activity Log data.
Ensure that all previous backup data migrated successfully.
Note: Arcserve Backup migrates information about jobs, logs, and user information
from the previous servers to the new installation.
304 Implementation Guide
Best Practices for Upgrading Arcserve Backup from a Previous Release
3.
Open the Device Manager.
Ensure that the Device Manager detects all devices attached to the server.
The following diagram illustrates the Device Manager window with a stand-alone
server with attached libraries. The libraries are not shared.
If the Device Manager does not detect all of your devices, complete the following
tasks:
■
Ensure that the device is properly attached to the server.
■
Ensure that you have proper device drivers installed.
■
Configure the devices using Device Configuration.
If Arcserve Backup cannot detect the devices after you complete these tasks,
contact Technical Support at http://ca.com/support.
Note: For information about configuring devices, see the Administration Guide.
4.
(Optional) Using Device Configuration, perform required configurations. For
example, configure a file system device.
5.
Submit a simple backup job.
Ensure that the backup job completes successfully.
If the job fails, perform the following troubleshooting tasks:
6.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contained warning messages, error messages, or both, double-click the
message view a description of the problem and the steps that you can take to
correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contained warning messages, error messages, or both, double-click the
message view a description of the problem and the steps that you can take to
correct the problem.
After you correct the problem, resubmit the job.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 305
Best Practices for Upgrading Arcserve Backup from a Previous Release
7.
Open the Job Status Manager.
Ensure the Job Queue tab and Activity Log display information about the jobs.
Upgrading Multiple Stand-alone Servers in a Domain
The following sections describe best practices that you can use to upgrade multiple
Arcserve servers that do not share a database in a domain to a Arcserve Backup domain
that consists of a primary server and multiple member servers.
This section contains the following topics:
Current Configuration - Multiple Arcserve Servers in a Domain-IMPW (see page 306)
Recommended Configuration - Arcserve Backup Domain with a Primary Server and
Member Servers (see page 307)
New Components You Must Install (see page 308)
Components You Must Upgrade (see page 308)
How to Upgrade Multiple Arcserve Servers to a Centralized Management
Environment-IMPW (see page 309)
How to Verify a Domain with a Primary Server and Member Servers Upgrade (see page
309)
Current Configuration - Multiple Arcserve Servers in a Domain-IMPW
The following diagram illustrates the architecture of multiple Arcserve Backup servers in
a domain in previous releases:
306 Implementation Guide
Best Practices for Upgrading Arcserve Backup from a Previous Release
Recommended Configuration - Arcserve Backup Domain with a Primary Server and Member Servers
If your current configuration consists of multiple Arcserve Backup servers in a domain,
the best practice is to upgrade to a centralized management environment that consists
of a primary server and one or more member servers.
To upgrade to a centralized management environment, you must upgrade one of your
existing Arcserve Backup servers to a Arcserve Backup Primary Server and then upgrade
all other servers in the domain to Arcserve Backup Member Servers.
Note: The domain primary from your previous installation must assume the role of the
Arcserve Backup Primary Server.
To install member servers, the installation wizard must be able to detect the Arcserve
Backup domain name and primary server name in your network. You should therefore
install Arcserve Backup on at least one primary server before you install member
servers.
Note: Microsoft SQL Server 2008 Express Edition does not support remote
communication. When you install Arcserve Backup using Microsoft SQL Server 2008
Express Edition, the installation wizard installs the database application and the
Arcserve database instance on the primary server. To host the Arcserve database
instance on a remote system, you must use Microsoft SQL Server.
The following diagram illustrates the architecture of a centralized management
environment:
Note: To enable Arcserve Backup to communicate with a remote database, you must
use Microsoft SQL Server to host the Arcserve database.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 307
Best Practices for Upgrading Arcserve Backup from a Previous Release
New Components You Must Install
To deploy this configuration in your environment, you must install the following
Arcserve Backup components:
Arcserve Backup Primary Server
Lets you install Arcserve Backup on a server that you will use to centrally submit,
manage, and monitor backup and restore jobs that run on member servers and the
primary server.
Arcserve Backup Central Management Option
Lets you manage the primary server and all member servers in a Arcserve Backup
domain from a central computer.
Note: The Arcserve Backup Primary Server is a prerequisite component.
Arcserve Backup Agent for Microsoft SQL Server
Lets you protect the Arcserve Backup database.
Note: A modified version of the agent called the Agent for ARCserve Database is
installed with all ARCserve Primary Server and ARCserve Stand-alone Server
installations.
Important! The uninstallation routine does not uninstall the Arcserve Backup
database instance from your computer. If you find it necessary to reinstall Arcserve
Backup, the installation wizard detects the presence of a Microsoft SQL Server or
Microsoft SQL Server 2008 Express Edition database instance on your system. As a
result, the installation wizard automatically selects the Arcserve Backup Agent for
Microsoft SQL Server component on the Select Product installation dialog.
Arcserve Backup Client Agent for Windows
Lets you back up data locally to the Arcserve Backup server.
Arcserve Backup Member Server
Lets servers in an ARCserve domain receive instructions about jobs and devices
from a primary server.
Components You Must Upgrade
To deploy this configuration in your environment, you must upgrade the following
Arcserve Backup components:
■
308 Implementation Guide
All components that are installed in your current ARCserve environment.
Best Practices for Upgrading Arcserve Backup from a Previous Release
How to Upgrade Multiple Arcserve Servers to a Centralized Management Environment-IMPW
Complete the following tasks to upgrade multiple Arcserve servers to a centralized
management environment that consist of a Arcserve Backup Primary Server and one or
more Arcserve Backup Member Servers.
1.
Install the Arcserve Backup Primary Server on the system that will function as the
Primary server.
Note: Setup installs the Central Management Option when you install the Arcserve
Backup Primary Server.
You can specify Microsoft SQL Server 2008 Express or Microsoft SQL Server for the
Arcserve Backup database.
When you are prompted, migrate the data from the previous release to the new
database.
2.
Install the Arcserve Backup Member Server on all servers that will function as
members of the new Arcserve domain.
When you are prompted, migrate the data from the previous release to the new
database.
3.
Verify the installation.
4.
(Optional) Arcserve Backup does not support recovering the Arcserve Backup
database when the last backup of the Arcserve Backup database was completed
before you upgraded to this release. As a best practice, you should back up the
Arcserve Backup database as soon as possible after the upgrade is complete. For
information about backing up the Arcserve Backup database, see the
Administration Guide.
More information:
Upgrade Considerations (see page 54)
How to Verify a Domain with a Primary Server and Member Servers Upgrade
To ensure that your Arcserve Backup installation functions properly, complete the
following tasks:
1.
Open the Arcserve Backup Manager Console on the primary server.
2.
Open the Server Admin.
Ensure that the domain directory tree displays the names of the primary server and
all of the member servers in your ARCserve domain.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 309
Best Practices for Upgrading Arcserve Backup from a Previous Release
3.
Open the Database Manager and the Job Status Manager.
Ensure that you can view database information and Activity Log data.
Ensure that all previous backup data migrated successfully.
Note: Arcserve Backup migrates information about jobs, logs, and user information
from the previous servers to the new primary server.
4.
Open the Device Manager.
Ensure that the Device Manager detects all devices attached to the primary server
and all member servers.
The following diagram illustrates the Device Manager window with a primary server
with attached devices and a member server and attached device. The primary
server is attached to a library that is not shared, and the member server is attached
to a library that is shared.
If the Device Manager does not detect all of your devices, complete the following
tasks:
■
Ensure that the device is properly attached to the server.
■
Ensure that you have proper device drivers installed.
■
Configure the devices using Device Configuration.
If Arcserve Backup cannot detect the devices after you complete these tasks,
contact Technical Support.
Note: For information about configuring devices, see the Administration Guide.
5.
Submit a simple backup job on a primary server.
Ensure that the job completes successfully.
If the job fails, perform the following troubleshooting tasks:
310 Implementation Guide
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Best Practices for Upgrading Arcserve Backup from a Previous Release
6.
Submit a simple backup job on a member server.
Ensure that the backup job completes successfully.
If the job fails, perform the following troubleshooting tasks:
7.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a primary server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
8.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a member server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 311
Best Practices for Upgrading Arcserve Backup from a Previous Release
Upgrading Multiple Stand-alone Servers Sharing a Remote Database
The following sections describe best practices that you can use to upgrade multiple
Arcserve stand-alone servers, sharing a remote Arcserve database, to a Arcserve Backup
Primary server and multiple Arcserve Backup Member servers.
This section contains the following topics:
Current Configuration - Multiple Arcserve Servers Sharing a Remote Database-IMPW
(see page 312)
Recommended Configuration - Arcserve Backup Domain with a Primary Server and
Member Servers (see page 313)
New Components You Must Install (see page 314)
Components You Must Upgrade (see page 314)
How to Upgrade Multiple Arcserve Servers Sharing a Database to a Centralized
Management Environment-IMPW (see page 315)
How to Verify a Centralized Management Environment Upgrade (see page 315)
Current Configuration - Multiple Arcserve Servers Sharing a Remote Database-IMPW
The following diagram illustrates the architecture of multiple Arcserve Backup
stand-alone servers in a domain, sharing a remote database, in previous releases:
312 Implementation Guide
Best Practices for Upgrading Arcserve Backup from a Previous Release
Recommended Configuration - Arcserve Backup Domain with a Primary Server and Member Servers
If your current configuration consists of multiple Arcserve Backup servers in a domain,
the best practice is to upgrade to a centralized management environment that consists
of a primary server and one or more member servers. A centralized management
environment lets you share a local or remote database in a Arcserve Backup domain.
To upgrade to a centralized management environment, you must upgrade one of your
existing Arcserve servers to a Arcserve Backup Primary Server and then upgrade all
other servers in the domain to Arcserve Backup Member Servers.
Note: The system from your previous installation that is hosting the Arcserve database
must assume the role of the Arcserve Backup Primary Server.
Note: Microsoft SQL Server 2008 Express Edition does not support remote
communication. When you install Arcserve Backup using Microsoft SQL Server 2008
Express Edition, the installation wizard installs the database application and the
Arcserve database instance on the primary server. To host the Arcserve database
instance on a remote system, you must use Microsoft SQL Server.
The following diagram illustrates the architecture of a centralized management
environment:
Note: To enable Arcserve Backup to communicate with a remote database, you must
use Microsoft SQL Server to host the Arcserve Backup database instance.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 313
Best Practices for Upgrading Arcserve Backup from a Previous Release
New Components You Must Install
To deploy this configuration in your environment, you must install the following
Arcserve Backup components:
Arcserve Backup Primary Server
Lets you install Arcserve Backup on a server that you will use to centrally submit,
manage, and monitor backup and restore jobs that run on member servers and the
primary server.
Arcserve Backup Central Management Option
Lets you manage the primary server and all member servers in a Arcserve Backup
domain from a central computer.
Note: The Arcserve Backup Primary Server is a prerequisite component.
Arcserve Backup Agent for Microsoft SQL Server
Lets you protect the Arcserve Backup database.
Note: A modified version of the agent called the Agent for ARCserve Database is
installed with all ARCserve Primary Server and ARCserve Stand-alone Server
installations.
Important! The uninstallation routine does not uninstall the Arcserve Backup
database instance from your computer. If you find it necessary to reinstall Arcserve
Backup, the installation wizard detects the presence of a Microsoft SQL Server or
Microsoft SQL Server 2008 Express Edition database instance on your system. As a
result, the installation wizard automatically selects the Arcserve Backup Agent for
Microsoft SQL Server component on the Select Product installation dialog.
Arcserve Backup Client Agent for Windows
Lets you back up data locally to the Arcserve Backup server.
Arcserve Backup Member Server
Lets servers in an ARCserve domain receive instructions about jobs and devices
from a primary server.
Components You Must Upgrade
To deploy this configuration in your environment, you must upgrade the following
Arcserve Backup components:
■
314 Implementation Guide
All components that are installed in your current ARCserve environment.
Best Practices for Upgrading Arcserve Backup from a Previous Release
How to Upgrade Multiple Arcserve Servers Sharing a Database to a Centralized Management
Environment-IMPW
Complete the following tasks to upgrade multiple Arcserve servers sharing a database to
a centrally managed Arcserve domain.
1.
Install the Arcserve Backup Primary Server on the system that will function as the
Primary server.
Note: Setup installs the Central Management Option when you install the Arcserve
Backup Primary Server.
You can specify Microsoft SQL Server 2008 Express or Microsoft SQL Server for the
Arcserve Backup database.
When you are prompted, migrate the data from the previous release to the new
database.
2.
Install the Arcserve Backup Member Server on all servers that will function as
members of the new Arcserve domain.
When you are prompted, migrate the data from the previous release to the new
database.
3.
Verify the installation.
4.
(Optional) Arcserve Backup does not support recovering the Arcserve Backup
database when the last backup of the Arcserve Backup database was completed
before you upgraded to this release. As a best practice, you should back up the
Arcserve Backup database as soon as possible after the upgrade is complete. For
information about backing up the Arcserve Backup database, see the
Administration Guide.
More information:
Upgrade Considerations (see page 54)
How to Verify a Centralized Management Environment Upgrade
To ensure that your Arcserve Backup installation functions properly, complete the
following tasks:
1.
Open the Arcserve Backup Manager Console on the primary server.
2.
Open the Server Admin.
Ensure that the domain directory tree displays the names of the primary server and
all of the member servers in your ARCserve domain.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 315
Best Practices for Upgrading Arcserve Backup from a Previous Release
3.
Open the Database Manager and the Job Status Manager.
Ensure that you can view database information and Activity Log data.
Ensure that all previous backup data migrated successfully.
Note: Arcserve Backup migrates information about jobs, logs, and user information
from the previous servers to the new primary server.
4.
Open the Device Manager.
Ensure that the Device Manager detects all devices attached to the primary server
and all member servers.
The following diagram illustrates the Device Manager window with a primary server
with attached devices and a member server and attached device. The primary
server is attached to a library that is not shared, and the member server is attached
to a library that is shared.
If the Device Manager does not detect all of your devices, complete the following
tasks:
■
Ensure that the device is properly attached to the server.
■
Ensure that you have proper device drivers installed.
■
Configure the devices using Device Configuration.
If Arcserve Backup cannot detect the devices after you complete these tasks,
contact Technical Support.
Note: For information about configuring devices, see the Administration Guide.
5.
Submit a simple backup job on a primary server.
Ensure that the job completes successfully.
If the job fails, perform the following troubleshooting tasks:
316 Implementation Guide
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Best Practices for Upgrading Arcserve Backup from a Previous Release
6.
Submit a simple backup job on a member server.
Ensure that the backup job completes successfully.
If the job fails, perform the following troubleshooting tasks:
7.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a primary server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
8.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a member server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 317
Best Practices for Upgrading Arcserve Backup from a Previous Release
Upgrading Servers in a SAN Using a Local or Remote Database
The following sections describe best practices that you can use to upgrade multiple
Arcserve servers that reside on a SAN and share a local or remote Arcserve database.
This section contains the following topics:
Current Configuration - Multiple Arcserve Servers in a SAN Using a Local or Remote
Database-IMPW (see page 318)
Recommended Configuration - Arcserve Backup Domain with a SAN Primary Server and
SAN Distributed Servers (see page 319)
New Components You Must Install (see page 320)
Components You Must Upgrade (see page 321)
How to Upgrade Multiple Arcserve Servers in a SAN to This Release-IMPW (see page
321)
How to Verify a Centralized Management Environment Upgrade+ (see page 322)
Current Configuration - Multiple Arcserve Servers in a SAN Using a Local or Remote Database-IMPW
The following diagram illustrates the architecture of multiple Arcserve Backup servers in
a SAN environment, using a local or remote database, in previous releases:
318 Implementation Guide
Best Practices for Upgrading Arcserve Backup from a Previous Release
Recommended Configuration - Arcserve Backup Domain with a SAN Primary Server and SAN Distributed
Servers
If your current configuration consists of multiple Arcserve Backup servers that reside on
a SAN and share a local or remote Arcserve Backup database, the best practice is to
upgrade to a centralized management environment. With a centralized management
environment, you can share libraries and a local or remote database.
To upgrade your current SAN environment to a centralized management environment,
you must upgrade your current SAN primary server to a Arcserve Backup Primary Server,
and then upgrade your SAN distributed servers to Arcserve Backup Member Servers of
that particular primary server.
To install member servers, the installation wizard must be able to detect the Arcserve
Backup domain name and the primary server name in your environment. You should
therefore install Arcserve Backup on at least one primary server before you install the
member servers.
Note: Microsoft SQL Server 2008 Express Edition does not support remote
communication. When you install Arcserve Backup using Microsoft SQL Server 2008
Express Edition, the installation wizard installs the database application and the
Arcserve database instance on the primary server. To host the Arcserve database
instance on a remote system, you must use Microsoft SQL Server.
The following diagram illustrates the architecture of a centralized management
environment integrated with a SAN and a local or remote Arcserve database.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 319
Best Practices for Upgrading Arcserve Backup from a Previous Release
New Components You Must Install
To deploy this configuration in your environment, you must install the following
Arcserve Backup components:
Arcserve Backup Primary Server
Lets you install Arcserve Backup on a server that you will use to centrally submit,
manage, and monitor backup and restore jobs that run on member servers and the
primary server.
Arcserve Backup Central Management Option
Lets you manage the primary server and all member servers in a Arcserve Backup
domain from a central computer.
Note: The Arcserve Backup Primary Server is a prerequisite component.
Arcserve Backup Agent for Microsoft SQL Server
Lets you protect the Arcserve Backup database.
Note: A modified version of the agent called the Agent for ARCserve Database is
installed with all ARCserve Primary Server and ARCserve Stand-alone Server
installations.
Important! The uninstallation routine does not uninstall the Arcserve Backup
database instance from your computer. If you find it necessary to reinstall Arcserve
Backup, the installation wizard detects the presence of a Microsoft SQL Server or
Microsoft SQL Server 2008 Express Edition database instance on your system. As a
result, the installation wizard automatically selects the Arcserve Backup Agent for
Microsoft SQL Server component on the Select Product installation dialog.
Arcserve Backup Client Agent for Windows
Lets you back up data locally to the Arcserve Backup server.
Arcserve Backup Tape Library Option
Lets you perform backup, restore, and media management tasks using
multiple-libraries and tape RAID libraries.
Arcserve Backup Storage Area Network (SAN) Option
Lets you share one or more media libraries on a high-speed storage network with
one or more ARCserve servers.
Be aware of the following:
320 Implementation Guide
–
The Tape Library Option is a prerequisite component for the Storage Area
Network (SAN) Option.
–
You must specify the Arcserve Backup Primary Server installation option to
install the Storage Area Network (SAN) Option.
Best Practices for Upgrading Arcserve Backup from a Previous Release
Arcserve Backup Member Server
Lets servers in an ARCserve domain receive instructions about jobs and devices
from a primary server.
Note: To deploy this configuration, you must issue one Storage Area Network (SAN)
Option and one Tape Library Option license for each server in your SAN.
Components You Must Upgrade
To deploy this configuration in your environment, you must upgrade the following
Arcserve Backup components:
■
All components that are installed in your current ARCserve environment.
How to Upgrade Multiple Arcserve Servers in a SAN to This Release-IMPW
Complete the following tasks to upgrade a SAN environment to a SAN environment in
this release.
1.
Install the Arcserve Backup Primary Server on your current SAN primary system.
This system will function as the primary server to the new Arcserve domain.
Note: Setup installs the Central Management Option when you install the Arcserve
Backup Primary Server.
Install the Storage Area Network (SAN) Option on your current SAN primary system
You can specify Microsoft SQL Server 2008 Express or Microsoft SQL Server for the
Arcserve Backup database.
When you are prompted, migrate the data from the previous release to the new
database.
2.
Install the Arcserve Backup Member Server on all of your current SAN distributed
servers. These systems will function as member servers to the new Arcserve
domain.
When you are prompted, migrate the data from the previous release to the new
database.
3.
Verify the installation.
4.
(Optional) Arcserve Backup does not support recovering the Arcserve Backup
database when the last backup of the Arcserve Backup database was completed
before you upgraded to this release. As a best practice, you should back up the
Arcserve Backup database as soon as possible after the upgrade is complete. For
information about backing up the Arcserve Backup database, see the
Administration Guide.
More information:
Upgrade Considerations (see page 54)
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 321
Best Practices for Upgrading Arcserve Backup from a Previous Release
How to Verify a Centralized Management Environment Upgrade+
To ensure that your Arcserve Backup installation functions properly, complete the
following tasks:
1.
Open the Arcserve Backup Manager Console on the primary server.
2.
Open the Server Admin.
Ensure that the domain directory tree displays the names of the primary server and
all of the member servers in your ARCserve domain.
3.
Open the Database Manager and the Job Status Manager.
Ensure that you can view database information and Activity Log data.
Ensure that all previous backup data migrated successfully.
Note: Arcserve Backup migrates information about jobs, logs, and user information
from the previous servers to the new primary server.
4.
Open the Device Manager.
Ensure that the Device Manager detects all devices attached to the primary server
and all member servers.
The following diagram illustrates the Device Manager window with a primary server
with attached devices and a member server and attached device. The primary
server is attached to a library that is not shared, and the member server is attached
to a library that is shared.
If the Device Manager does not detect all of your devices, complete the following
tasks:
■
Ensure that the device is properly attached to the server.
■
Ensure that you have proper device drivers installed.
■
Configure the devices using Device Configuration.
If Arcserve Backup cannot detect the devices after you complete these tasks,
contact Technical Support.
Note: For information about configuring devices, see the Administration Guide.
322 Implementation Guide
Best Practices for Upgrading Arcserve Backup from a Previous Release
5.
Submit a simple backup job on a primary server.
Ensure that the job completes successfully.
If the job fails, perform the following troubleshooting tasks:
6.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple backup job on a member server.
Ensure that the backup job completes successfully.
If the job fails, perform the following troubleshooting tasks:
7.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a primary server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
8.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a member server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 323
Best Practices for Upgrading Arcserve Backup from a Previous Release
Upgrading Multiple Servers in a SAN and Non-SAN Environment to this Release
The following sections describe best practices that you can use to upgrade multiple
Arcserve servers in a SAN and non-SAN environment to this release.
This section contains the following topics:
Current Configuration - Multiple Arcserve Servers in a SAN and Non-SAN
Environment-IMPW (see page 324)
Recommended Configuration - Arcserve Backup Domain with a Primary Server and
Member Servers (see page 325)
New Components You Must Install (see page 326)
Components You Must Upgrade (see page 327)
How to Upgrade Multiple Arcserve Servers in a SAN and a Non-SAN Environment to this
Release-IMPW (see page 327)
How to Verify a Centralized Management Upgrade (see page 328)
Current Configuration - Multiple Arcserve Servers in a SAN and Non-SAN Environment-IMPW
The following diagram illustrates the architecture of multiple Arcserve Backup servers in
a SAN environment and non-SAN environment, using a local or remote database, in
previous releases:
324 Implementation Guide
Best Practices for Upgrading Arcserve Backup from a Previous Release
Recommended Configuration - Arcserve Backup Domain with a Primary Server and Member Servers
If your current configuration consists of a SAN environment where Arcserve Backup
servers reside on the SAN and other Arcserve Backup servers do not reside on the SAN,
the best practice is to install Arcserve Backup in a centrally managed environment.
To upgrade your current SAN environment to a centralized management environment,
you must upgrade your current SAN primary server to a Arcserve Backup Primary Server,
and then upgrade your SAN distributed servers to Arcserve Backup Member Servers.
To install member servers, the installation must be able to detect the Arcserve Backup
domain name and the primary server name in your environment. You should therefore
install Arcserve Backup on at least one primary server before you install the member
servers.
Note: Microsoft SQL Server 2008 Express Edition does not support remote
communication. When you install Arcserve Backup using Microsoft SQL Server 2008
Express Edition, the installation wizard installs the database application and the
Arcserve database instance on the primary server. To host the Arcserve database
instance on a remote system, you must use Microsoft SQL Server.
The following diagram illustrates the architecture of a centralized management
environment consisting of a primary server and member servers that reside on a SAN,
and member servers that do not reside on the SAN.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 325
Best Practices for Upgrading Arcserve Backup from a Previous Release
New Components You Must Install
To deploy this configuration in your environment, you must install the following
Arcserve Backup components:
Arcserve Backup Primary Server
Lets you install Arcserve Backup on a server that you will use to centrally submit,
manage, and monitor backup and restore jobs that run on member servers and the
primary server.
Arcserve Backup Central Management Option
Lets you manage the primary server and all member servers in a Arcserve Backup
domain from a central computer.
Note: The Arcserve Backup Primary Server is a prerequisite component.
Arcserve Backup Agent for Microsoft SQL Server
Lets you protect the Arcserve Backup database.
Note: A modified version of the agent called the Agent for ARCserve Database is
installed with all ARCserve Primary Server and ARCserve Stand-alone Server
installations.
Important! The uninstallation routine does not uninstall the Arcserve Backup
database instance from your computer. If you find it necessary to reinstall Arcserve
Backup, the installation wizard detects the presence of a Microsoft SQL Server or
Microsoft SQL Server 2008 Express Edition database instance on your system. As a
result, the installation wizard automatically selects the Arcserve Backup Agent for
Microsoft SQL Server component on the Select Product installation dialog.
Arcserve Backup Client Agent for Windows
Lets you back up data locally to the Arcserve Backup server.
Arcserve Backup Tape Library Option
Lets you perform backup, restore, and media management tasks using
multiple-libraries and tape RAID libraries.
Arcserve Backup Storage Area Network (SAN) Option
Lets you share one or more media libraries on a high-speed storage network with
one or more ARCserve servers.
Be aware of the following:
326 Implementation Guide
–
The Tape Library Option is a prerequisite component for the Storage Area
Network (SAN) Option.
–
You must specify the Arcserve Backup Primary Server installation option to
install the Storage Area Network (SAN) Option.
Best Practices for Upgrading Arcserve Backup from a Previous Release
Arcserve Backup Member Server
Lets servers in an ARCserve domain receive instructions about jobs and devices
from a primary server.
Note: To deploy this configuration, you must issue one Storage Area Network (SAN)
Option and one Tape Library Option license for each server in your SAN.
Components You Must Upgrade
To deploy this configuration in your environment, you must upgrade the following
Arcserve Backup components:
■
All components that are installed in your current ARCserve environment.
How to Upgrade Multiple Arcserve Servers in a SAN and a Non-SAN Environment to this Release-IMPW
Complete the following tasks to upgrade Arcserve servers in a SAN and non-SAN
environment to this release.
1.
Install the Arcserve Backup Primary Server on your current SAN primary system.
This system will function as the primary server to the new Arcserve domain.
Note: Setup installs the Central Management Option when you install the Arcserve
Backup Primary Server.
Install the Storage Area Network (SAN) Option on your current SAN primary system
You can specify Microsoft SQL Server 2008 Express or Microsoft SQL Server for the
Arcserve Backup database.
When you are promoted, migrate the data from the previous release to the new
database.
2.
Install the Arcserve Backup Member Server on all of your current SAN distributed
servers and non-SAN servers. These systems will function as member servers to the
new Arcserve domain.
When you are prompted, migrate the data from the previous release to the new
database.
3.
Verify the installation.
4.
(Optional) Arcserve Backup does not support recovering the Arcserve Backup
database when the last backup of the Arcserve Backup database was completed
before you upgraded to this release. As a best practice, you should back up the
Arcserve Backup database as soon as possible after the upgrade is complete. For
information about backing up the Arcserve Backup database, see the
Administration Guide.
More information:
Upgrade Considerations (see page 54)
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 327
Best Practices for Upgrading Arcserve Backup from a Previous Release
How to Verify a Centralized Management Upgrade
To ensure that your Arcserve Backup installation functions properly, complete the
following tasks:
1.
Open the Arcserve Backup Manager Console on the primary server.
2.
Open the Server Admin.
Ensure that the domain directory tree displays the names of the primary server and
all of the member servers in your ARCserve domain.
3.
Open the Database Manager and the Job Status Manager.
Ensure that you can view database information and Activity Log data.
Ensure that all previous backup data migrated successfully.
Note: Arcserve Backup migrates information about jobs, logs, and user information
from the previous servers to the new primary server.
4.
Open the Device Manager.
Ensure that the Device Manager detects all devices attached to the primary server
and all member servers.
The following diagram illustrates the Device Manager window with a primary server
with attached devices and a member server and attached device. The primary
server is attached to a library that is not shared, and the member server is attached
to a library that is shared.
If the Device Manager does not detect all of your devices, complete the following
tasks:
■
Ensure that the device is properly attached to the server.
■
Ensure that you have proper device drivers installed.
■
Configure the devices using Device Configuration.
If Arcserve Backup cannot detect the devices after you complete these tasks,
contact Technical Support.
Note: For information about configuring devices, see the Administration Guide.
328 Implementation Guide
Best Practices for Upgrading Arcserve Backup from a Previous Release
5.
Submit a simple backup job on a primary server.
Ensure that the job completes successfully.
If the job fails, perform the following troubleshooting tasks:
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Upgrading Multiple Servers Using a Central Database
The following sections describe best practices that you can use to upgrade multiple
Arcserve servers that share a centralized database to this release.
This section contains the following topics:
Current Configuration - Multiple Arcserve Servers Using a Central Database-IMPW (see
page 330)
Recommended Configuration - Arcserve Backup Domain with a Primary Server and
Member Servers (see page 331)
New Components You Must Install (see page 331)
Components You Must Upgrade (see page 332)
How to Upgrade Multiple Arcserve Servers Using a Remote Database to a Centralized
Management Environment-IMPW (see page 333)
How to Verify a Centralized Management Upgrade (see page 333)
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 329
Best Practices for Upgrading Arcserve Backup from a Previous Release
Current Configuration - Multiple Arcserve Servers Using a Central Database-IMPW
The following diagram illustrates the architecture of multiple Arcserve Backup servers
using a centralized database in previous releases.
In the following diagram, multiple Arcserve Backup servers are sharing a centralized
database. A copy of the Arcserve Backup database is not retained on one of the servers
sharing the database.
In the following diagram, multiple Arcserve Backup servers are sharing a centralized
database. A copy of the Arcserve Backup database is retained on one of the servers
sharing the database.
330 Implementation Guide
Best Practices for Upgrading Arcserve Backup from a Previous Release
Recommended Configuration - Arcserve Backup Domain with a Primary Server and Member Servers
If your current configuration consists of multiple Arcserve Backup servers sharing a
centralized database, the best practice is to upgrade to a centralized management
environment containing a primary server and one or more member servers. A
centralized management environment lets you host the Arcserve Backup database on
the primary server or a remote system. You do not need to install Arcserve Backup on
the system that hosts the Arcserve Backup database instance.
Note: Microsoft SQL Server 2008 Express Edition does not support remote
communication. When you install Arcserve Backup using Microsoft SQL Server 2008
Express Edition, the installation wizard installs the database application and the
Arcserve database instance on the primary server. To host the Arcserve database
instance on a remote system, you must use Microsoft SQL Server.
To upgrade to a centralized management environment, you must upgrade one of your
current systems to a Arcserve Backup Primary Server and then upgrade all other
systems to Arcserve Backup Member Servers.
The following diagram illustrates the architecture of a centralized management
environment with a remote system hosting the Arcserve Backup database.
New Components You Must Install
To deploy this configuration in your environment, you must install the following
Arcserve Backup components:
Arcserve Backup Primary Server
Lets you install Arcserve Backup on a server that you will use to centrally submit,
manage, and monitor backup and restore jobs that run on member servers and the
primary server.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 331
Best Practices for Upgrading Arcserve Backup from a Previous Release
Arcserve Backup Central Management Option
Lets you manage the primary server and all member servers in a Arcserve Backup
domain from a central computer.
Note: The Arcserve Backup Primary Server is a prerequisite component.
Arcserve Backup Agent for Microsoft SQL Server
Lets you protect the Arcserve Backup database.
Note: A modified version of the agent called the Agent for ARCserve Database is
installed with all ARCserve Primary Server and ARCserve Stand-alone Server
installations.
Important! The uninstallation routine does not uninstall the Arcserve Backup
database instance from your computer. If you find it necessary to reinstall Arcserve
Backup, the installation wizard detects the presence of a Microsoft SQL Server or
Microsoft SQL Server 2008 Express Edition database instance on your system. As a
result, the installation wizard automatically selects the Arcserve Backup Agent for
Microsoft SQL Server component on the Select Product installation dialog.
Arcserve Backup Client Agent for Windows
Lets you back up data locally to the Arcserve Backup server.
Arcserve Backup Primary Server
Lets you install Arcserve Backup on a server that you will use to centrally submit,
manage, and monitor backup and restore jobs that run on member servers and the
primary server.
Components You Must Upgrade
To deploy this configuration in your environment, you must upgrade the following
Arcserve Backup components:
■
332 Implementation Guide
All components that are installed in your current ARCserve environment.
Best Practices for Upgrading Arcserve Backup from a Previous Release
How to Upgrade Multiple Arcserve Servers Using a Remote Database to a Centralized Management
Environment-IMPW
Complete the following tasks to upgrade multiple Arcserve servers using a centralized
database to this release.
1.
Install the Arcserve Backup Primary Server on the system that will function as the
Primary server.
Note: Setup installs the Central Management Option when you install the Arcserve
Backup Primary Server.
You can specify Microsoft SQL Server 2008 Express or Microsoft SQL Server for the
Arcserve Backup database.
When you are promoted, migrate the data from the previous release to the new
database.
2.
Install the Arcserve Backup Member Server on all servers that will function as
members of the new Arcserve domain.
When you are prompted, migrate the data from the previous release to the new
database.
3.
Verify the installation.
4.
(Optional) Arcserve Backup does not support recovering the Arcserve Backup
database when the last backup of the Arcserve Backup database was completed
before you upgraded to this release. As a best practice, you should back up the
Arcserve Backup database as soon as possible after the upgrade is complete. For
information about backing up the Arcserve Backup database, see the
Administration Guide.
More information:
Upgrade Considerations (see page 54)
How to Verify a Centralized Management Upgrade
To ensure that your Arcserve Backup installation functions properly, complete the
following tasks:
1.
Open the Arcserve Backup Manager Console on the primary server.
2.
Open the Server Admin.
Ensure that the domain directory tree displays the names of the primary server and
all of the member servers in your ARCserve domain.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 333
Best Practices for Upgrading Arcserve Backup from a Previous Release
3.
Open the Database Manager and the Job Status Manager.
Ensure that you can view database information and Activity Log data.
Arcserve Backup migrates information about jobs, logs, and user information from
the previous servers to the new primary server.
4.
Open the Device Manager.
Ensure that the Device Manager detects all devices attached to the primary server
and all member servers.
The following diagram illustrates the Device Manager window with a primary server
with attached devices and a member server and attached device. The primary
server is attached to a library that is not shared, and the member server is attached
to a library that is shared.
If the Device Manager does not detect all of your devices, complete the following
tasks:
■
Ensure that the device is properly attached to the server.
■
Ensure that you have proper device drivers installed.
■
Configure the devices using Device Configuration.
If Arcserve Backup cannot detect the devices after you complete these tasks,
contact Technical Support.
Note: For information about configuring devices, see the Administration Guide.
5.
Submit a simple backup job on a primary server.
Ensure that the job completes successfully.
If the job fails, perform the following troubleshooting tasks:
334 Implementation Guide
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Best Practices for Upgrading Arcserve Backup from a Previous Release
6.
Submit a simple backup job on a member server.
Ensure that the backup job completes successfully.
If the job fails, perform the following troubleshooting tasks:
7.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a primary server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
8.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a member server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 335
Best Practices for Upgrading Arcserve Backup from a Previous Release
Upgrading Multiple Servers in a Cluster-aware Environment
The following sections describe best practices that you can use to upgrade multiple
Arcserve servers that reside in a Microsoft Cluster Server (MSCS), cluster-aware
environment to this release.
This section contains the following topics:
Current Configuration - Multiple Arcserve Servers in a Cluster-IMPW (see page 336)
Recommended Configuration - Arcserve Primary and Members Servers Installed in a
Cluster-aware Environment (see page 337)
New Components You Must Install (see page 339)
Components You Must Upgrade (see page 340)
How to Upgrade an Arcserve Cluster-aware Environment to this Release-IMPW (see
page 340)
How to Verify a Cluster-aware Upgrade (see page 341)
Current Configuration - Multiple Arcserve Servers in a Cluster-IMPW
The following diagram illustrates the architecture of multiple Arcserve Backup servers in
a cluster-aware environment in previous releases. The Arcserve Backup database is
hosted by a RAIMA database and the Arcserve Backup database instance resides on the
Arcserve Backup server.
336 Implementation Guide
Best Practices for Upgrading Arcserve Backup from a Previous Release
The following diagram illustrates the architecture of multiple Arcserve Backup servers in
a cluster-aware environment in previous releases. The Arcserve Backup database is
hosted by Microsoft SQL Server and the Arcserve Backup database instance resides on a
remote system.
Recommended Configuration - Arcserve Primary and Members Servers Installed in a Cluster-aware
Environment
If your current configuration consists of multiple Arcserve Backup servers in a
cluster-aware environment, the best practice is to upgrade to multiple Arcserve Backup
Primary Servers or multiple Arcserve Backup Stand-alone Servers.
This architecture lets you centrally manage your Arcserve Backup environment and
maintain the high availability capabilities of a cluster-aware environment.
To deploy this configuration in your environment, you can use Microsoft SQL Server
2008 Express Edition or Microsoft SQL Server to host the Arcserve Backup database.
Note: Microsoft SQL Server 2008 Express Edition does not support remote
communication. When you install Arcserve Backup using Microsoft SQL Server 2008
Express Edition, the installation wizard installs the database application and the
Arcserve database instance on the primary server. To host the Arcserve database
instance on a remote system, you must use Microsoft SQL Server.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 337
Best Practices for Upgrading Arcserve Backup from a Previous Release
The following diagram illustrates the architecture of multiple Arcserve Backup servers in
a cluster-aware environment in this release. The Arcserve Backup database is hosted
using Microsoft SQL Server 2008 Express Edition and the Arcserve Backup database
instance resides on the Arcserve Backup server.
338 Implementation Guide
Best Practices for Upgrading Arcserve Backup from a Previous Release
The following diagram illustrates the architecture of multiple Arcserve servers in a
cluster-aware environment in this release. The Arcserve database is hosted by Microsoft
SQL Server and the Arcserve database instance resides on a remote system.
New Components You Must Install
To deploy this configuration in your environment, you must install the following
Arcserve Backup components:
Arcserve Backup Primary Server
Lets you install Arcserve Backup on a server that you will use to centrally submit,
manage, and monitor backup and restore jobs that run on member servers and the
primary server.
Arcserve Backup Central Management Option
Lets you manage the primary server and all member servers in a Arcserve Backup
domain from a central computer.
Note: The Arcserve Backup Primary Server is a prerequisite component.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 339
Best Practices for Upgrading Arcserve Backup from a Previous Release
Arcserve Backup Agent for Microsoft SQL Server
Lets you protect the Arcserve Backup database.
Note: A modified version of the agent called the Agent for ARCserve Database is
installed with all ARCserve Primary Server and ARCserve Stand-alone Server
installations.
Important! The uninstallation routine does not uninstall the Arcserve Backup
database instance from your computer. If you find it necessary to reinstall Arcserve
Backup, the installation wizard detects the presence of a Microsoft SQL Server or
Microsoft SQL Server 2008 Express Edition database instance on your system. As a
result, the installation wizard automatically selects the Arcserve Backup Agent for
Microsoft SQL Server component on the Select Product installation dialog.
Arcserve Backup Client Agent for Windows
Lets you back up data locally to the Arcserve Backup server.
Arcserve Backup Member Server
Lets servers in an ARCserve domain receive instructions about jobs and devices
from a primary server.
Components You Must Upgrade
To deploy this configuration in your environment, you must upgrade the following
Arcserve Backup components:
■
All components that are installed in your current ARCserve environment.
How to Upgrade an Arcserve Cluster-aware Environment to this Release-IMPW
You can upgrade Arcserve Backup to a cluster environment with job failover capability
on the following cluster platforms:
340 Implementation Guide
■
Microsoft Cluster Server (MSCS) in x86/AMD64 Windows Server
■
NEC CLUSTERPRO/ExpressCluster X 2.1 for Windows
■
NEC CLUSTERPRO/ExpressCluster X 3.0 for Windows
■
NEC CLUSTERPRO/ExpressCluster X 3.1 for Windows
Best Practices for Upgrading Arcserve Backup from a Previous Release
To upgrade an Arcserve cluster-aware environment to this release
1.
Upgrade Arcserve Backup using one of the following procedures:
■
Upgrade Arcserve Backup from r12, r12.5, r15, r16 to r16.5 in an MSCS Cluster
Environment. (see page 143)
■
Upgrade Arcserve Backup from r12, r12.5, r15, r16 to r16.5 in an NEC
CLUSTERPRO Environment. (see page 167)
2.
Verify the upgrade.
3.
(Optional) Arcserve Backup does not support recovering the Arcserve Backup
database when the last backup of the Arcserve Backup database was completed
before you upgraded to this release. As a best practice, you should back up the
Arcserve Backup database as soon as possible after the upgrade is complete. For
information about backing up the Arcserve Backup database, see the
Administration Guide.
How to Verify a Cluster-aware Upgrade
To ensure that your Arcserve Backup installation functions properly, complete the
following tasks:
1.
Open the Arcserve Backup Manager Console on a stand-alone server.
2.
Connect to the upgraded Arcserve Server using the virtual name.
3.
If you can successfully connect to the upgraded server, move the Arcserve cluster
group to a different node.
Ensure that all Arcserve services started successfully.
Note: The Manager Console may stop responding intermittently while the cluster
group is moving to a different node.
4.
Open the Server Admin.
Ensure that the domain directory tree displays the names of the primary server and
all of the member servers in your ARCserve domain.
5.
Open the Job Status Manager.
Ensure that all data from the previous installation migrated to the new primary
server. Arcserve Backup migrates information about jobs, logs, and user
information from the previous servers to the new primary server.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 341
Best Practices for Upgrading Arcserve Backup from a Previous Release
6.
Open the Device Manager.
Ensure that the Device Manager detects all devices attached to the primary server
and all member servers.
The following diagram illustrates the Device Manager window with a primary server
with attached devices and a member server and attached device. The primary
server is attached to a library that is not shared, and the member server is attached
to a library that is shared.
If the Device Manager does not detect all of your devices, complete the following
tasks:
■
Ensure that the device is properly attached to the server.
■
Ensure that you have proper device drivers installed.
■
Configure the devices using Device Configuration.
If Arcserve Backup cannot detect the devices after you complete these tasks,
contact Technical Support.
Note: For information about configuring devices, see the Administration Guide.
7.
Submit a simple backup job on a primary server.
Ensure that the job completes successfully.
If the job fails, perform the following troubleshooting tasks:
342 Implementation Guide
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
General Best Practices
8.
Submit a simple backup job on a member server.
Ensure that the backup job completes successfully.
If the job fails, perform the following troubleshooting tasks:
9.
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
Submit a simple restore job on a primary server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
10. Submit a simple restore job on a member server.
Ensure that the restore job completes successfully.
If the job fails, perform the following troubleshooting tasks:
■
From the Job Status Manager, review the Activity Log details for the job.
■
If a job contains warning messages, error messages, or both, double-click the
message to view a description of the problem and the steps that you can take
to correct the problem.
■
After you correct the problem, resubmit the job.
General Best Practices
The following sections describe general best practices that can help you install and use
Arcserve Backup.
This section contains the following topics:
Where to Install the Manager Console (see page 344)
How to Install and Manage Licenses (see page 344)
How to Install Arcserve Backup Server-Based Options (see page 348)
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 343
General Best Practices
Where to Install the Manager Console
The Arcserve Backup Manager Console is a graphical user interface (GUI) that lets you
log in to Arcserve Primary and Stand-alone servers from a remote system. With the
Manager Console you can manage and monitor backup, restore, and other jobs that run
from any Arcserve server. For example, a stand-alone server and a primary server and
its member servers.
The Manager Console installation option lets you install the components that you need
to manage you backup operations. You do not need to allocate storage space for backup
data, logs, reports, and so on. This type of information is stored on primary and
stand-alone servers.
You can install the Manager Console on any computer that is running an operating
system that Arcserve Backup supports.
To determine best location where to install the Manager Console, consider the following
general guidelines:
■
The target system is a portable computer. For example, a notebook computer. You
will use the portable computer to manage backup operations, but you will not store
backup data on the portable computer.
■
The target system resides in a remote location from your backup environment. Due
to the bandwidth limitations manifested by your environment, it may not be
practical to manage and back up data to the remote system.
■
The target system does not meet the minimum system requirements to install the
Arcserve Backup Server components. Refer to the readme file for a description of
the minimum system requirements that your system needs to install the Arcserve
Backup Server and Manager components.
■
The target system is turned off periodically. Backup servers must be running at all
times to achieve the highest level of data protection.
How to Install and Manage Licenses
The following sections describe how to install and manage Arcserve Backup licenses.
This section contains the following topics:
Manage Arcserve Backup Component Licenses (see page 345)
Release Licenses from Servers (see page 347)
344 Implementation Guide
General Best Practices
Manage Arcserve Backup Component Licenses
The Arcserve Backup Server Admin lets you perform the following license management
tasks:
■
View the Arcserve Backup products installed on a primary server, stand-alone
server, member servers, and agent servers in an Arcserve Backup domain.
■
Identify the total number of licenses applied and the number of active licenses for
each component in an Arcserve Backup domain.
■
View the names of the servers using the component licenses in an Arcserve Backup
domain.
■
Release licenses from servers to make the licenses available to other servers in your
domain.
Note: For information about releasing licenses from servers, see Release Licenses
from Servers (see page 347).
To manage Arcserve Backup component licenses
1.
From the Arcserve Backup Manager Console, open the Server Admin by clicking
Server Admin in the Quick Start menu.
The Server Admin opens.
The Arcserve Backup primary server and its member servers display in a directory
tree structure as illustrated by the following:
2.
To view the Arcserve Backup products installed on a primary server and a member
server, select the server in the directory tree.
The components and licenses for the selected server display in the properties view,
as illustrated by the following:
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 345
General Best Practices
3.
To view the component and licensing relationships in an Arcserve Backup domain,
right-click the primary server and select Manage Licenses from the pop-up menu.
The License Management dialog opens.
The License Management dialog provides you with the following information:
■
Version--Specifies the release number of the license for the selected
component.
■
Active Licenses--Specifies the number licenses that are currently active for the
selected component. The total includes purchased licenses and trial licenses.
■
Available Licenses--Specifies the number of licenses available for use for the
selected component. The total includes only purchased licenses.
■
Total Licenses--Specifies the total number of licenses purchased for the
selected component.
■
Licenses Needed--Specifies the number of additional licenses that you need to
use the selected component.
Examples:
346 Implementation Guide
–
You are using one purchased license and one trial license for a component.
Arcserve Backup recommends purchasing one license to replace the trial
license so that you have uninterrupted use of selected component.
–
You are protecting six Windows computers using the Client Agent for
Windows. You purchased four Client Agent for Windows licenses. In the
past, backups may have failed due to an insufficient number licenses.
Arcserve Backup recommends purchasing two additional licenses to help
ensure that you have uninterrupted use of the Client Agent for Windows.
General Best Practices
■
Licensed machines--Specifies the names of the computers using the active
licenses for the selected component.
Example:
–
The following dialog illustrates that there are 10 active licenses and zero
available licenses for the Tape Library Option. The host names of the
computers using the Tape Library Option licenses display in the Licensed
machines field.
Release Licenses from Servers
Arcserve Backup licensing functions on a count-based mechanism. Count-based
licensing lets you grant a single overall license to the application with a predetermined
number of active license rights included in the overall license pool. Each server that uses
the license is granted an active license from the pool, on a first-come basis, until the
total number of available license rights has been reached. If all the active license rights
have already been applied and you need to add a license to a different member server,
you must remove the license rights from one of servers to reduce the count before the
different member server can use the license.
To release licenses from servers
1.
From the Arcserve Backup Manager Console, open the Server Admin by clicking
Server Admin in the Quick Start menu.
The Server Admin opens.
2.
From the server directory tree, right-click the primary server and select Manage
Licenses from the pop-up menu.
The License Management dialog opens.
Appendix B: Using Best Practices to Install and Upgrade Arcserve Backup 347
General Best Practices
3.
From the License status section, select the component containing the license that
you want to release.
The machines using the license display in the Licensed machines field.
4.
Clear the check box next to the machine name with the license that you want to
release and click Apply.
The active license is released from the selected server. The license is now available
to other servers running the Arcserve Backup product in your Arcserve domain.
Note: After you click the Apply button, the selected machine no longer appears in
the Licensed machines field.
How to Install Arcserve Backup Server-Based Options
The following options are installed on the primary server or stand-alone server:
■
Central Management Option
Note: To install this option, you must install the Arcserve Backup Primary Server.
■
Tape Library Option
■
Storage Area Network (SAN) Option
There are two methods that you can use to install the Arcserve Backup server-based
options:
■
Install these options when you install Arcserve Backup.
■
Install these options using the Server Admin.
From the Server Admin, you can install and uninstall server-based options.
Note: For more information about using the server Admin to install and uninstall
server-based options, see the Administration Guide.
348 Implementation Guide
Appendix C: Acknowledgements
Portions of this product include software developed by third-party software providers.
The following section provides information regarding this third-party software.
This section contains the following topics:
MD5 Message Digest Algorithm (see page 349)
VMware VDDK 5.1 (see page 350)
JRE v.1.7 (see page 350)
Amazon Web Services SDK for Java 1.3 (see page 351)
Windows Azure SDK for Java 2.0 (see page 352)
MD5 Message Digest Algorithm
MD5C.C - RSA Data Security, Inc., MD5 message-digest algorithm.
Copyright (C) 1991-2, RSA Data Security, Inc. Created 1991. All rights reserved.
License to copy and use this software is granted provided that it is identified as the "RSA
Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or
referencing this software or this function.
License is also granted to make and use derivative works provided that such works are
identified as "derived from the RSA Data Security, Inc. MD5 Message-Digest Algorithm"
in all material mentioning or referencing the derived work.
RSA Data Security, Inc. makes no representations concerning either the merchantability
of this software or the suitability of this software for any particular purpose. It is
provided "as is" without express or implied warranty of any kind.
These notices must be retained in any copies of any part of this documentation and/or
software.
Appendix C: Acknowledgements 349
VMware VDDK 5.1
VMware VDDK 5.1
This Arcserve product contains certain VDDK technology licensed by CA from VMware,
Inc. and its licensors (the "VDDK Software"). The VDDK Software contains certain third
party information and terms which identifies various third-party components that may
be used with the VDDK Software and sets out certain notices, attributions and/or terms
that VMware is required to provide to you by the third party licensors of those
components. Such information is provided in the file
open_source_license_VMware_Virtual_Disk_Development_Kit_5.0.txt, which
accompanies the VDDK Software. In addition, Arcserve makes the source code of
certain of these third party components available under their respective open source
licenses at http://opensrcd.ca.com/ips/08384_6/.
JRE v.1.7
This Product is distributed with JRE v.1.7. Use of the Commercial Features of the JRE for
any commercial or production purpose requires a separate license from Oracle.
"Commercial Features" means those features identified Table 1-1 (Commercial Features
In Java SE Product Editions) of the Software documentation accessible at
http://www.oracle.com/technetwork/java/javase/documentation/index.html. Oracle
has provided additional copyright notices and information that may be applicable to
portions of the JRE in the THIRDPARTYLICENSEREADME.txt file that accompanies the JRE
files and at
http://www.oracle.com/technetwork/java/javase/documentation/index.html."
350 Implementation Guide
Amazon Web Services SDK for Java 1.3
Amazon Web Services SDK for Java 1.3
This product includes Commons-codec-1.3, Commons-logging-1.1.1,
Httpcomponents-client-4.1.1, Jacksoncore-1.8, Stax-api-1.0.1, and Stax-ri-1.20, which
were obtained from the Amazon Web Services LLC under various licenses set forth
below, and is distributed by CA for use with this CA product in unmodified, object code
form, under the CA license agreement. The following information sets out certain
notices, attributions and/or other information CA is required to provide to you by the
third party licensors of these components. The terms contained in the CA license
agreement are offered by CA and not by the third party licensors. The contents set forth
below are for informational purposes only and do not modify the terms of the license
agreement between you and CA. The third party licensors of these components provide
them on an "AS-IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either
express or implied, including, without limitation, any warranties or conditions of TITLE,
NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE, and
disclaim liability for any claim or loss, including, without limitation, direct, indirect,
special, punitive, exemplary or consequential damages. Source code for Java-mail-1.4.3
may be obtained from Java-mail-1.4.3 is distributed by CA for use with this CA product
in unmodified, object code form, under the CA End User License Agreement. Any
provisions in the CA End User License Agreement that differ from the CDDL are offered
by CA alone and not by any other party. CA makes the source code for java-mail-1.4.3
available at http://opensrcd.ca.com/ips/11049_4/ under the terms of the CDDL v.1.0.
license.
Appendix C: Acknowledgements 351
Windows Azure SDK for Java 2.0
Windows Azure SDK for Java 2.0
This product contains portions of Windows Azure SDK for Java 2.0, which are distributed
in accordance with the following terms:
Apache License Version 2.0, January 2004 http://www.apache.org/licenses/
TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION
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352 Implementation Guide
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Appendix C: Acknowledgements 353
Windows Azure SDK for Java 2.0
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354 Implementation Guide
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Appendix C: Acknowledgements 355
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Appendix C: Acknowledgements 357
Glossary
Arcserve Backup Agent Deployment
Arcserve Backup Agent Deployment is a wizard-like application that lets you install and
upgrade a collection of Arcserve Backup agents on multiple remote computers
simultaneously.
caroot account
The caroot account is the default account that Arcserve Backup uses as an
authentication mechanism for management purposes. The password for the caroot
password account can consist of any combination of alphanumeric and special
characters, but may not exceed 15 bytes.
Note: A password totaling 15 bytes equates to approximately 7 to 15 characters.
data mover server
Arcserve Backup data mover servers facilitate the transfer of data to local storage
devices. The storage devices include shared libraries and file system devices. Data
mover servers are supported on UNIX or Linux operating systems. Arcserve Backup
manages data mover servers from a single, centralized, primary server. Arcserve Backup
data mover servers function in a manner that is similar to member servers.
file system agent
File system agents are Arcserve Backup applications that you install on computers
running various operating systems that let you protect the files that reside on the
computers.
member server
Member servers function as worker servers to a primary server. Member servers
process jobs dispatched by the primary server. Using primary and member servers you
can have a single point of management for multiple Arcserve Backup servers in your
environment. You can then use the Manager Console on the primary server to manage
its member servers.
primary server
Primary servers function as a master server that controls itself and one or more member
servers and data mover servers. With primary servers you can manage and monitor
backup, restore, and other jobs that run on primary servers, member servers, and data
mover servers. Using primary, member, and data mover servers, you can have a single
point of management for multiple Arcserve Backup servers in your environment. You
can then use the Manager Console to manage the primary server.
response file
Response files are text-based files used with silent installations that contain setup and
configuration settings for Arcserve Backup products and components.
Glossary 359
virtual machine
A virtual machine is a software based environment that allows a partition to behave like
a physical computer. Arcserve Backup supports backing up, restoring, and recovering
data that resides on VMware and Microsoft Hyper-V based virtual machines.
360 Implementation Guide
Index
A
about this guide • 12
add Arcserve D2D servers (proxy) • 188
Arcserve Backup, introduction • 11
Arcserve D2D
adding servers • 188
opening Arcserve D2D from Arcserve Backup •
191
Arcserve database
data migration from a previous release • 57
installation methods • 40
start the Arcserve database protection job • 207
Arcserve servers
Arcserve server types • 40, 41
member server • 41
primary server • 41
server options • 45
stand-alone server • 41
configuration, Backup Manager • 205
configuration, Restore Manager • 206
communication port, Global Dashboard • 236
communication ports, firewall • 226, 245
D
database
data migration from a previous release • 57
MS SQL configuration • 48, 209
ODBC data source configuration • 209
Device Configuration
Device Wizard • 210
Device Wizard • 210
devices, supported • 37
E
engines
service state icons • 200
B
F
backwards compatibility • 56
file system agents, release levels • 58
file system devices, creating • 220
firewall configuration • 223, 224, 225
C
CA Antivirus • 183
clusters
deployment considerations • 127
clusters, MSCS clusters
cldelete cluster resources • 148
hardware requirements • 131
remove Arcserve Backup from cluster • 147
resource preparation • 131
software requirements • 131
clusters, NEC clusters • 150
disable cluster scripts • 175
enable cluster scripts • 177
hardware requirements • 150
remove Arcserve Backup from cluster • 172
resource preparation • 151
software requirements • 151
stop cluster groups • 174
clusters, Windows Server 2008 • 127, 131, 134, 147,
148
code pages
about • 204
G
Global Dashboard
configure Branch Primary Server • 216
configure Central Primary Server • 213
configure Global Dashboard • 213, 216
considerations • 53
installation prerequisites • 81
server communication • 236
H
home page • 195
I
install Arcserve Backup • 86
installation • 49
installation considerations
Microsoft SQL Server • 48
Microsoft SQL Server 2008 Express Edition • 46
remote database • 49
Index 361
supported upgrades • 55
installation methods • 40
installation wizard • 40
installtation progress logs • 52
integrating products
CA Antivirus • 183
introduction, Arcserve Backup • 11
L
language settings • 204
licensing
ALP certificate • 57
managing • 345
release licenses • 347
requirements • 57
log in to Arcserve Backup • 200
M
Manager Console
opening • 193
specify preferences • 202
Mastersetup • 120
member server • 41
Microsoft SQL Server
database consistency check • 209
installation considerations • 48
ODBC configuration • 209
SQL connections • 209
Microsoft SQL Server 2008 Express Edition
installation considerations • 46
MSCS clusters
delete cluster resources • 148
hardware requirements • 131
remove Arcserve Backup from cluster • 147
resource preparation • 131
software requirements • 131
N
NEC clusters • 150
disable cluster scripts • 175
enable cluster scripts • 177
hardware requirements • 150
remove Arcserve Backup from cluster • 172
resource preparation • 151
software requirements • 151
stop cluster groups • 174
362 Implementation Guide
O
open the Arcserve D2D home page • 191
options
Discovery Configuration options • 237
global preferences • 202
P
planning your environment
backup window • 16
bandwidth • 18
budget • 14
capacities • 24
data transfer rates • 19
hardware throughput • 16
infrastructure • 15
network enhancements • 20
parallel storage • 24
recovering from a disaster • 29
sample calculations • 30
scheduling • 16
vault accessibility and security • 29
platforms, supported • 37
ports configuration • 224, 225, 249
post-installation tasks • 126, 211
prerequisite installation tasks • 81
primary server • 41
protecting Arcserve D2D data • 184
R
remove Arcserve D2D servers • 190
response file, creating • 101
S
service state icons • 200
silent installation
create a response file • 101
installation methods • 40
specify Manager Console preferences • 202
stand-alone server • 41
start the Arcserve database protection job • 207
Storage Area Network (SAN) • 38
supported devices • 37
supported platforms • 37
supported upgrades • 55
synthetic full backup
backup scope • 22
system account
job security • 207
manage authentication • 207
system requirements • 81
T
tape libraries • 38
U
Unicenter software delivery
install Arcserve Backup • 120
installation methods • 40
uninstall Arcserve Backup
MSCS cluster • 147
NEC cluster • 172
upgrade, from a previous release • 86
upgrades
backwards compatibility • 56
data migration from a previous release • 57
installation methods • 40
Manager Console • 56
supported • 55
user tutorial • 199
Index 363