HP PageWide Enterprise Color MFP 780, 785 User Guide

HP PageWide Enterprise Color MFP 780, 785
User Guide
Copyright and License
Trademark Credits
© Copyright 2017 HP Development Company,
L.P.
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Reproduction, adaptation, or translation without
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constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 9/2017
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Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Caution icons ............................................................................................................................................................................. 2
Printer views .............................................................................................................................................................................. 3
Printer front view ................................................................................................................................................. 3
Printer back view and interface ports ............................................................................................................... 4
Control-panel view ............................................................................................................................................... 5
How to use the touchscreen control panel ................................................................................. 7
Printer specifications ................................................................................................................................................................ 8
Technical specifications ....................................................................................................................................... 8
Supported operating systems ......................................................................................................................... 10
Mobile printing solutions .................................................................................................................................. 12
Printer dimensions ............................................................................................................................................ 12
Power consumption, electrical specifications, and acoustic emissions .................................................... 14
Operating environment range ......................................................................................................................... 14
Printer hardware setup and software installation ............................................................................................................ 15
2 Paper trays .............................................................................................................................................................................................. 17
Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 18
Introduction ........................................................................................................................................................ 18
Tray 1 paper orientation ................................................................................................................................... 19
Use alternative letterhead mode .................................................................................................................... 24
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 24
Load paper to Tray 2 ............................................................................................................................................................. 25
Introduction ........................................................................................................................................................ 25
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 27
Use alternative letterhead mode .................................................................................................................... 31
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 31
Load the 4,000-sheet high-capacity input (HCI) tray ....................................................................................................... 32
Introduction ........................................................................................................................................................ 32
HCI paper orientation ........................................................................................................................................ 34
Use alternative letterhead mode .................................................................................................................... 35
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 36
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Load and print envelopes ..................................................................................................................................................... 37
Introduction ........................................................................................................................................................ 37
Print envelopes .................................................................................................................................................. 37
Envelope orientation ......................................................................................................................................... 37
Load and print labels ............................................................................................................................................................. 39
Introduction ........................................................................................................................................................ 39
Manually feed labels ......................................................................................................................................... 39
Label orientation ............................................................................................................................................... 40
Configure stapling (785zs model only) .............................................................................................................................. 41
Configure the default staple location ............................................................................................................. 41
Configure the operation mode ........................................................................................................................ 42
3 Supplies, accessories, and parts .......................................................................................................................................................... 45
Order supplies, accessories, and parts ............................................................................................................................... 46
Ordering .............................................................................................................................................................. 46
Supplies and accessories ................................................................................................................................. 46
Maintenance/long-life consumables (LLC) .................................................................................................... 47
Customer self-repair parts ............................................................................................................................... 47
Replace the cartridges ........................................................................................................................................................... 50
Introduction ........................................................................................................................................................ 50
Cartridge information ....................................................................................................................................... 50
Remove and replace the cartridges ................................................................................................................ 51
Replace the service fluid container ..................................................................................................................................... 54
Introduction ........................................................................................................................................................ 54
Remove and replace the service fluid container ........................................................................................... 54
Replace the staple cartridge (785zs model only) ............................................................................................................. 58
4 Print .......................................................................................................................................................................................................... 61
Print tasks (Windows) ............................................................................................................................................................ 62
How to print (Windows) .................................................................................................................................... 62
Automatically print on both sides (Windows) ............................................................................................... 62
Manually print on both sides (Windows) ........................................................................................................ 63
Print multiple pages per sheet (Windows) .................................................................................................... 63
Select the paper type (Windows) .................................................................................................................... 64
Additional print tasks ........................................................................................................................................ 65
Print tasks (OS X) .................................................................................................................................................................... 66
How to print (OS X) ............................................................................................................................................ 66
Automatically print on both sides (OS X) ....................................................................................................... 66
Manually print on both sides (OS X) ................................................................................................................ 66
Print multiple pages per sheet (OS X) ............................................................................................................ 67
Select the paper type (OS X) ............................................................................................................................ 67
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Additional print tasks ........................................................................................................................................ 67
Store print jobs on the printer to print later or print privately ........................................................................................ 68
Introduction ........................................................................................................................................................ 68
Create a stored job (Windows) ......................................................................................................................... 68
Create a stored job (OS X) ................................................................................................................................. 69
Print a stored job ............................................................................................................................................... 70
Delete a stored job ............................................................................................................................................ 70
Delete a job that is stored on the printer .................................................................................. 70
Change the job storage limit ....................................................................................................... 70
Information sent to printer for Job Accounting purposes ........................................................................... 71
Mobile printing ........................................................................................................................................................................ 72
Introduction ........................................................................................................................................................ 72
Wi-Fi Direct and NFC Connect and Print ......................................................................................................... 72
HP ePrint via email ............................................................................................................................................ 73
HP ePrint software ............................................................................................................................................ 74
AirPrint ................................................................................................................................................................. 74
Android embedded printing ............................................................................................................................. 74
Print from the USB port ........................................................................................................................................................ 76
Introduction ........................................................................................................................................................ 76
Enable the USB port for printing ..................................................................................................................... 76
Print USB documents ........................................................................................................................................ 77
5 Copy .......................................................................................................................................................................................................... 79
Make a copy ............................................................................................................................................................................. 80
Copy on both sides (duplex) ................................................................................................................................................. 82
Additional copy tasks ............................................................................................................................................................. 84
6 Scan .......................................................................................................................................................................................................... 85
Set up Scan to Email .............................................................................................................................................................. 86
Introduction ........................................................................................................................................................ 86
Before you begin ................................................................................................................................................ 86
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 86
Step two: Configure the Network Identification settings ............................................................................ 87
Step three: Configure the Scan to Email feature .......................................................................................... 88
Method one: Basic configuration using the Email Setup Wizard ........................................... 88
Method two: Advanced configuration using the Email Setup ................................................ 92
Step four: Configure the Quick Sets (optional) .............................................................................................. 96
Step five: Set up Scan to Email to use Office 365 Outlook (optional) ....................................................... 97
Introduction ................................................................................................................................... 97
Configure the outgoing email server (SMTP) to send an email from an Office 365
Outlook account ............................................................................................................................ 97
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Set up Scan to Network Folder ............................................................................................................................................ 99
Introduction ........................................................................................................................................................ 99
Before you begin ................................................................................................................................................ 99
Step one: Access the HP Embedded Web Server ......................................................................................... 99
Step two: Set up Scan to Network Folder .................................................................................................... 100
Method one: Use the Scan to Network Folder Wizard .......................................................... 100
Method two: Use Scan to Network Folder Setup ................................................................... 101
Step one: Begin the configuration ....................................................................... 101
Step two: Configure the Scan to Network Folder settings .............................. 101
Step three: Complete the configuration ............................................................. 109
Set up Scan to USB Drive .................................................................................................................................................... 110
Introduction ...................................................................................................................................................... 110
Step one: Access the HP Embedded Web Server ....................................................................................... 110
Step two: Enable Scan to USB Drive ............................................................................................................. 111
Step three: Configure the Quick Sets (optional) ......................................................................................... 111
Default scan settings for Scan to USB Drive setup .................................................................................... 112
Default file settings for Scan to USB Drive setup ....................................................................................... 112
Set up Scan to SharePoint® (Flow models only) ............................................................................................................. 114
Introduction ...................................................................................................................................................... 114
Before you begin ............................................................................................................................................. 114
Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 114
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set ............................. 115
Quick set scan settings and options for Scan to SharePoint® ................................................................. 116
Scan to email ........................................................................................................................................................................ 119
Introduction ...................................................................................................................................................... 119
Scan to email ................................................................................................................................................... 119
Scan to network folder ....................................................................................................................................................... 122
Introduction ...................................................................................................................................................... 122
Scan to network folder ................................................................................................................................... 122
Scan to USB drive ................................................................................................................................................................. 124
Introduction ...................................................................................................................................................... 124
Scan to USB drive ............................................................................................................................................ 124
Scan to SharePoint .............................................................................................................................................................. 126
Introduction ...................................................................................................................................................... 126
Scan to SharePoint .......................................................................................................................................... 126
Scan to job storage .............................................................................................................................................................. 128
Introduction ...................................................................................................................................................... 128
Scan to job storage on the printer ................................................................................................................ 128
Print from job storage on the printer ........................................................................................................... 130
HP JetAdvantage business solutions ................................................................................................................................ 131
Additional scan tasks .......................................................................................................................................................... 132
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7 Fax .......................................................................................................................................................................................................... 133
Set up fax .............................................................................................................................................................................. 134
Introduction ...................................................................................................................................................... 134
Set up fax by using the printer control panel ............................................................................................. 134
Change fax configurations ................................................................................................................................................. 135
Fax dialing settings ......................................................................................................................................... 135
General fax send settings .............................................................................................................................. 136
Fax receive settings ........................................................................................................................................ 136
Send a fax ............................................................................................................................................................................. 138
Additional fax tasks ............................................................................................................................................................. 140
8 Manage the printer .............................................................................................................................................................................. 141
Advanced configuration with the HP Embedded Web Server (EWS) ........................................................................... 142
Introduction ...................................................................................................................................................... 142
How to access the HP Embedded Web Server (EWS) ................................................................................ 142
HP Embedded Web Server features ............................................................................................................. 143
Information tab ........................................................................................................................... 143
General tab .................................................................................................................................. 144
Copy/Print tab ............................................................................................................................. 145
Scan/Digital Send tab ................................................................................................................ 146
Fax tab .......................................................................................................................................... 147
Troubleshooting tab ................................................................................................................... 147
Security tab ................................................................................................................................. 148
HP Web Services tab .................................................................................................................. 148
Networking tab ........................................................................................................................... 148
Other Links list ............................................................................................................................ 150
Create a Quick Set ................................................................................................................................................................ 151
Introduction ...................................................................................................................................................... 151
Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 151
Step two: Add and manage Quick Sets ........................................................................................................ 152
Add a Quick Set ........................................................................................................................... 152
Edit a Quick Set ........................................................................................................................... 153
Copy a Quick Set ......................................................................................................................... 153
Remove a Quick Set ................................................................................................................... 154
Quick Set settings and options ................................................................................................. 154
Example Quick Sets .................................................................................................................... 159
Configure IP network settings ........................................................................................................................................... 161
Printer sharing disclaimer .............................................................................................................................. 161
View or change network settings ................................................................................................................. 161
Rename the printer on a network ................................................................................................................ 161
Manually configure IPv4 TCP/IP parameters from the control panel ..................................................... 162
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Manually configure IPv6 TCP/IP parameters from the control panel ..................................................... 162
Link speed and duplex settings .................................................................................................................... 163
Printer security features ..................................................................................................................................................... 164
Introduction ...................................................................................................................................................... 164
Security statements ....................................................................................................................................... 164
Assign an administrator password ............................................................................................................... 164
IP Security ......................................................................................................................................................... 165
Lock the formatter .......................................................................................................................................... 165
Encryption support: HP High Performance Secure Hard Disks ................................................................ 165
Energy-conservation settings ........................................................................................................................................... 166
Introduction ...................................................................................................................................................... 166
Set the sleep timer and configure the printer to use 1 watt or less of power ...................................... 166
Set the sleep schedule ................................................................................................................................... 166
HP Web Jetadmin ................................................................................................................................................................. 168
Software and firmware updates ........................................................................................................................................ 169
9 Solve problems ..................................................................................................................................................................................... 171
Customer support ................................................................................................................................................................ 172
Control panel help system ................................................................................................................................................. 173
Restore factory settings ..................................................................................................................................................... 174
Introduction ...................................................................................................................................................... 174
Method one: Restore factory settings from the printer control panel ................................................... 174
Method two: Restore factory settings from the HP Embedded Web Server (network-connected
printers only) .................................................................................................................................................... 174
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 175
Change the “Very Low” settings ................................................................................................................... 175
For printers with fax capability ................................................................................................. 175
Order supplies .................................................................................................................................................. 176
Printer does not pick up paper or misfeeds .................................................................................................................... 177
Introduction ...................................................................................................................................................... 177
The printer does not pick up paper .............................................................................................................. 177
The printer picks up multiple sheets of paper ............................................................................................ 179
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 183
Clear paper jams .................................................................................................................................................................. 184
Introduction ...................................................................................................................................................... 184
Paper jam locations ........................................................................................................................................ 185
Auto-navigation for clearing paper jams ..................................................................................................... 186
Experiencing frequent or recurring paper jams? ....................................................................................... 186
Clear paper jams in the document feeder ................................................................................................... 187
Clear paper jams in Tray 1 ............................................................................................................................. 189
Clear paper jams in Tray 2 ............................................................................................................................. 192
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Clear paper jams in Tray 3 ............................................................................................................................. 194
Clear paper jams in the output bin ............................................................................................................... 198
Clear paper jams in the duplexer .................................................................................................................. 200
Clear paper jams in the 3x550-sheet trays ................................................................................................ 201
Clear paper jams in the 4,000-sheet high-capacity input (HCI) tray ....................................................... 204
Clear paper jams in the inner finisher (785zs model only) ....................................................................... 208
Clear staple jams (785zs model only) ......................................................................................................... 210
Improve print quality ........................................................................................................................................................... 212
Introduction ...................................................................................................................................................... 212
Check the cartridge status ............................................................................................................................. 212
Update the printer firmware .......................................................................................................................... 213
Change the print quality setting ................................................................................................................... 213
Print from a different software program .................................................................................................... 213
Check paper and quality settings ................................................................................................................. 213
Check grayscale and black settings ............................................................................................................. 214
Adjust color settings (Windows) ................................................................................................................... 214
Check paper and the printing environment ................................................................................................ 215
Step one: Use paper that meets HP specifications ............................................................... 215
Step two: Check the environment ............................................................................................ 215
Visually inspect the cartridge ........................................................................................................................ 216
Clean the printer .............................................................................................................................................. 217
Print and interpret the Print Quality Report ........................................................................... 217
Clean the printhead .................................................................................................................... 217
Clean the rollers .......................................................................................................................... 218
Try a different print driver .............................................................................................................................. 218
Improve copy image quality ............................................................................................................................................... 220
Check the scanner glass for dirt and smudges .......................................................................................... 220
Calibrate the scanner ...................................................................................................................................... 221
Check the paper settings ............................................................................................................................... 222
Check the paper selection options ........................................................................................... 222
Check the image-adjustment settings ........................................................................................................ 222
Optimize copy quality for text or pictures ................................................................................................... 223
Edge-to-edge copying .................................................................................................................................... 223
Improve scan image quality ............................................................................................................................................... 224
Check the scanner glass for dirt and smudges .......................................................................................... 224
Check the resolution settings ....................................................................................................................... 225
Check the image-adjustment settings ........................................................................................................ 226
Optimize scan quality for text or pictures ................................................................................................... 226
Check the output-quality settings ................................................................................................................ 227
Clean the pickup rollers and separation pad in the document feeder .................................................... 227
Improve fax image quality .................................................................................................................................................. 230
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Check the scanner glass for dirt and smudges .......................................................................................... 230
Check the send-fax resolution settings ....................................................................................................... 231
Check the image-adjustment settings ........................................................................................................ 232
Optimize fax quality for text or pictures ...................................................................................................... 232
Check the error-correction settings ............................................................................................................. 232
Check the fit-to-page setting ........................................................................................................................ 233
Clean the pickup rollers and separation pad in the document feeder .................................................... 233
Send to a different fax machine .................................................................................................................... 235
Check the sender's fax machine ................................................................................................................... 235
Solve wired network problems .......................................................................................................................................... 236
Introduction ...................................................................................................................................................... 236
Poor physical connection ............................................................................................................................... 236
The computer is unable to communicate with the printer ....................................................................... 236
The printer is using incorrect link and duplex settings for the network ................................................. 237
New software programs might be causing compatibility problems ....................................................... 237
The computer or workstation might be set up incorrectly ....................................................................... 237
The printer is disabled, or other network settings are incorrect ............................................................. 237
Solve wireless network problems ..................................................................................................................................... 238
Introduction ...................................................................................................................................................... 238
Wireless connectivity checklist ...................................................................................................................... 238
The printer does not print after the wireless configuration completes ................................................. 239
The printer does not print, and the computer has a third-party firewall installed ............................... 239
The wireless connection does not work after moving the wireless router or printer .......................... 239
Cannot connect more computers to the wireless printer ......................................................................... 240
The wireless printer loses communication when connected to a VPN ................................................... 240
The network does not appear in the wireless networks list .................................................................... 240
The wireless network is not functioning ..................................................................................................... 240
Reduce interference on a wireless network ................................................................................................ 241
Solve fax problems .............................................................................................................................................................. 242
Checklist for solving fax problems ............................................................................................................... 242
What type of phone line are you using? ................................................................................. 242
Are you using a surge-protection device? .............................................................................. 242
Are you using a phone company voice-messaging service or an answering machine? . 242
Does your phone line have a call-waiting feature? ............................................................... 243
Check fax accessory status ....................................................................................................... 243
General fax problems ..................................................................................................................................... 244
The fax failed to send ................................................................................................................ 244
An Out of Memory status message displays on the printer control panel ........................ 244
Print quality of a photo is poor or prints as a gray box ........................................................ 244
You touched the Stop button to cancel a fax, but the fax was still sent ............................ 244
No fax address book button displays ...................................................................................... 244
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Not able to locate the Fax settings in HP Web Jetadmin ...................................................... 244
The header is appended to the top of the page when the overlay option is enabled ..... 244
A mix of names and numbers is in the recipients box .......................................................... 244
A one-page fax prints as two pages ........................................................................................ 244
A document stops in the document feeder in the middle of faxing ................................... 245
The volume for sounds coming from the fax accessory is too high or too low ............... 245
Index ........................................................................................................................................................................................................... 247
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1
Printer overview
●
Caution icons
●
Printer views
●
Printer specifications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
HP's all-inclusive help for the printer includes the following information:
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●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
1
Caution icons
CAUTION: Sharp edge in close proximity.
CAUTION: Keep body parts away from moving parts.
CAUTION: Hot surface.
CAUTION: Electrical shock.
2
Chapter 1 Printer overview
ENWW
Printer views
●
Printer front view
●
Printer back view and interface ports
●
Control-panel view
Printer front view
2
3
4
5
6
7
8 9
10
11
1
18
16
15
14
13
12
1
Left door
2
Easy-access USB printing port
3
Scanner assembly
4
Hardware integration pocket (for connecting accessories and third-party devices)
5
Control panel with color touchscreen display (tilts up for easier viewing)
6
Keyboard (785f and 785zs models only. Push the keyboard in until it clicks, and then pull the keyboard out to use it.)
CAUTION:
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17
Close the keyboard when it is not in use.
7
Document-feeder cover (access for clearing jams)
8
Document-feeder input tray
9
Document-feeder output bin and output bin stop
10
Document-feeder output extensions
11
Output bin and output bin stop
12
Right door (access for clearing jams)
13
Duplexer
14
Serial number and product number label
15
On/Off button
16
Tray 2
Printer views
3
17
Front door (access to the cartridges)
18
Service fluid container
Printer back view and interface ports
1
2
3
4
5 6
1
Stapler cover
2
Power connection
3
Formatter plate (contains the interface ports)
4
Access door to interface ports and cable lock slot
5
Tray 1 (multipurpose tray)
6
Tray 1 extension
The printer includes the following interface ports.
1
2
3
5
4
1
Host USB port for connecting external USB devices (this port might be covered)
NOTE:
4
For easy-access USB printing, use the USB port near the control panel.
Chapter 1 Printer overview
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2
Local area network (LAN) Ethernet (RJ-45) network port
3
Hi-Speed USB 2.0 printing port
4
Fax port (fax models only)
5
Cable lock slot
Control-panel view
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by selecting the Home button.
NOTE:
The features that appear on the Home screen can vary, depending on the printer configuration.
1 2
3
4
5 6 7
8
13
9
10
12
11
1
Home
2
Applications area
button
Select the Home button to return to the Home screen.
Select any of the icons to open the application. Swipe the screen sideways to access more applications.
NOTE: The available applications vary by printer. The administrator can configure which applications
appear and the order in which they appear.
3
Reset button
Select the Reset button to clear changes, release the printer from a paused state, reset the copy count
field, display hidden errors, and restore the default settings (including the language and keyboard
layout).
4
Sign In or Sign Out button
Select the Sign In button to access secured features.
Select the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has configured the printer to require permission
for access to features.
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Printer views
5
5
Information
button
Select the information button to access a screen that provides access to several types of printer
information. Select the buttons at the bottom of the screen for the following information:
●
Display Language: Change the language setting for the current user session.
●
Sleep Mode: Place the printer into sleep mode.
●
Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device with Wi-Fi.
●
Wireless: View or change wireless connection settings (for the z model and for the dn and f
models only when an optional wireless accessory is installed).
●
Ethernet: View or change Ethernet connection settings.
●
HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
●
Fax Number: View the printer fax number (fax models only).
6
Help
7
Current time
Displays the current time.
8
Copy button
Select the Copy button to start a copy job.
9
Copy count
The copy count indicates the number of copies that the printer is set to make.
10
Home-screen page
indicator
Indicates the number of pages on the Home screen or in an application. The current page is highlighted.
Swipe the screen sideways to scroll between pages.
11
Keyboard
Flow models include a physical keyboard. The keys are mapped to a language in the same way the
virtual keyboard on the printer touchscreen is mapped. Whenever the keyboard layout for the virtual
keyboard changes, the keys on the physical keyboard are remapped to match the new settings.
button
(Flow models only)
Select the Help button to open the embedded help system.
NOTE: In some locations, the printer comes with adhesive keyboard overlays to customize the keys
for different languages.
12
Easy-access USB port
Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware.
NOTE: An administrator must enable this port before using for print or scan features. A firmware
upgrade does not require that the port be enabled.
13
6
Hardware integration
pocket (HIP)
Chapter 1 Printer overview
For connecting accessory and third-party devices.
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How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
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Action
Description
Example
Touch
Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briefly touch the screen to stop the
scrolling.
Touch the Settings icon to open the Settings app.
Swipe
Touch the screen and then move your finger
horizontally to scroll the screen sideways.
Swipe until the Settings app displays.
Scroll
Touch the screen and then move your finger
vertically to scroll the screen up and down. When
scrolling through menus, briefly touch the screen
to stop the scrolling.
Scroll through the Settings app.
Printer views
7
Printer specifications
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
●
Technical specifications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specifications, and acoustic emissions
●
Operating environment range
Technical specifications
Model name
780dn
785f
785zs
Product number
J7Z09A
J7Z11A
J7Z12A
Optional
Optional
Optional
550-sheet paper tray and stand
Optional
Optional
Optional
3x550-sheet paper tray
Optional
Optional
4,000-sheet high-capacity input (HCI) feeder
Optional
Optional
Not supported
Not supported
Wireless network connectivity
Optional
Optional
HP Internal USB ports
Optional
Optional
Optional
HP Jetdirect 3000w NFC/Wireless Accessory
for printing from mobile devices
Optional
Optional
Optional
HP Jetdirect 2900nw Print Server Accessory
for wireless connectivity
Optional
Optional
Optional
Paper handling
Tray 1 (100-sheet capacity)
Tray 2 (550-sheet capacity)
550-sheet paper tray
NOTE: The printer supports one optional
input accessory.
300-sheet inner finisher with stapler
Optional
Automatic duplex printing
Connectivity
10/100/1000 Ethernet LAN connection with
IPv4 and IPv6
Hi-Speed USB 2.0
Easy-access USB port for printing and
scanning without a computer and upgrading
the firmware
Hardware integration pocket (HIP) for
connecting accessories and third-party
devices
8
Chapter 1 Printer overview
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Model name
780dn
785f
785zs
Product number
J7Z09A
J7Z11A
J7Z12A
Optional
Optional
Optional
Not supported
Not supported
Optional
Optional
HP Foreign Interface Harness (FIH)
Memory
320 GB HP High-Performance Secure Hard
Disk
Base memory: 3 GB, expandable to 4 GB by
adding DIMM memory module
Control-panel display
and input
Base memory: 4.5 GB, future firmware
updates may support 5.5 GB by adding DIMM
memory module
Not supported
HP Secure High Performance Hard Disk Drive
(FIPS)
Optional
Color touchscreen control panel
Retractable keyboard
Print
Not supported
Prints 45 pages per minute (ppm) on A4 and
letter-size paper in Professional mode.
Prints 65 ppm on A4 and letter-size paper in
General Office mode.
Prints 55 ppm on A4 and letter-size paper in
Professional mode.
Prints 75 ppm on A4 and letter-size paper in
General Office mode.
Easy-access USB printing (no computer
required)
Store jobs in the printer memory to print later
or print privately
Fax
Copy and scan
Optional
Copies at speeds of up to 45 ppm on A4 and
letter-size paper.
Copies at speeds of up to 55 ppm on A4 and
letter-size paper.
200-page document feeder with dual-head
scanning for single-pass duplex copying and
scanning
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HP EveryPage Technologies including
ultrasonic multi-feed detection
Not supported
Embedded optical character recognition (OCR)
provides the ability to convert printed pages
into text that can be edited or searched using
a computer.
Not supported
SMART Label feature provides paper-edge
detection for automatic page cropping
Not supported
Automatic page orientation for pages that
have at least 100 characters of text.
Not supported
Printer specifications
9
Model name
780dn
785f
785zs
Product number
J7Z09A
J7Z11A
J7Z12A
Automatic tone adjustment sets contrast,
brightness, and background removal for each
page.
Digital Send
Not supported
Scan to E-mail, Scan to USB Drive, and Scan
to Network Folder
Scan to SharePoint®
Not supported
Supported operating systems
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specific Windows PCL 6, HP print drivers for OS X, and to the
software installer.
Windows: Download HP Easy Start from 123.hp.com/PageWide to install the HP print driver. Or go to the printersupport website for this printer: www.hp.com/support/pwcolor780MFP or www.hp.com/support/
pwcolor785MFP to download the print driver or the software installer to install the HP print driver.
OS X: Mac computers are supported with this printer. Download HP Easy Start from 123.hp.com/PageWide to
install the HP print driver.
1.
Go to 123.hp.com/PageWide.
2.
Follow the steps provided to download the printer software.
Table 1-1 Supported operating systems and print drivers
10
Operating system
Print driver installed (from the software on
the web)
Notes
Windows® XP SP3, 32-bit
The “HP PCL.6” printer-specific print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best effort support for the
discontinued XP operating system. Some
features and page sizes in the print driver
are not supported.
Windows Vista®, 32-bit
The “HP PCL.6” printer-specific print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best effort support for
the discontinued Vista operating system.
Some features and page sizes in the print
driver are not supported.
Windows 7, 32-bit and 64-bit
The “HP PCL 6” printer-specific print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bit
The “HP PCL 6” printer-specific print driver is
installed for this operating system as part of
the software installation.
Chapter 1 Printer overview
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32-bit driver.
ENWW
Table 1-1 Supported operating systems and print drivers (continued)
Operating system
Print driver installed (from the software on
the web)
Notes
Windows 8.1, 32-bit and 64-bit
The “HP PCL-6” V4 printer-specific print
driver is installed for this operating system
as part of the software installation.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32-bit driver.
Windows 10, 32-bit and 64-bit
The “HP PCL-6” V4 printer-specific print
driver is installed for this operating system
as part of the software installation.
Windows Server 2008 SP2, 32-bit
The “HP PCL.6” printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best effort support
for the discontinued Server 2008 operating
system. Some features and page sizes in
the print driver are not supported.
Windows Server 2008 SP2, 64-bit
The “HP PCL 6” printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best effort support
for the discontinued Server 2008 operating
system.
Windows Server 2008 R2, SP 1, 64-bit
The “HP PCL 6” printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012, 64-bit
The PCL 6 printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012 R2, 64-bit
The PCL 6 printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2016, 64-bit
The PCL 6 printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
OS X 10.11 El Capitan, OS X 10.12 Sierra
Download HP Easy Start from 123.hp.com/
PageWide, and then use it to install the print
driver.
NOTE: Supported operating systems can change. For a current list of supported operating systems, go to
www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP for HP's all-inclusive help for
the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.
ENWW
Printer specifications
11
Table 1-2 Minimum system requirements
Windows
OS X
●
Internet connection
●
Internet connection
●
Dedicated USB 1.1 or 2.0 connection or a network connection
●
Dedicated USB 1.1 or 2.0 connection or a network connection
●
400 MB of available hard-disk space
●
1 GB of available hard-disk space
●
1 GB RAM (32-bit) or 2 GB RAM (64-bit)
Mobile printing solutions
HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
MobilePrinting.
NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
●
Wi-Fi Direct (wireless models only, with HP Jetdirect 3000w NFC Wireless accessory installed)
●
Wireless Station (wireless models only, with HP Jetdirect 3000w NFC Wireless accessory or HP 2900nw
wireless print server installed)
●
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
●
HP ePrint app (Available for Android and iOS)
●
HP ePrint software
●
Google Cloud Print
●
AirPrint
●
Android Printing
●
Windows 10 Printing
Printer dimensions
NOTE: These values are subject to change. For current information, go to www.hp.com/support/
pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
Table 1-3 Dimensions for base models (780dn, 785f)
12
Printer fully closed
Printer fully opened
Height
682 mm (26.9 in)
995 mm (39.2 in)
Depth
628 mm (24.7 in)
1027 mm (40.4 in)
Width
604 mm (23.8 in)
1530 mm (60.2 in)
Weight (with cartridges)
68 kg (149.9 lb)
Chapter 1 Printer overview
ENWW
Table 1-4 Dimensions for 785zs
Printer fully closed
Printer fully opened
Height
1222 mm (48.1 in)
1535 mm (60.4 in)
Depth
685 mm (27 in)
1027 mm (40.4 in)
Width
604 mm (23.8 in)
1530 mm (60.2 in)
Weight (with cartridges)
122 kg (269 lb)
Table 1-5 Dimensions for the 1x550-sheet paper feeder
Printer fully closed
Printer fully opened
Height
117 mm (4.6 in)
117 mm (4.6 in)
Depth
520 mm (20.5 in)
685 mm (27 in)
Width
600 mm (23.6 in)
600 mm (23.6 in)
Weight (with cartridges)
9.5 kg (21 lb)
Table 1-6 Dimensions for the 1x550-sheet paper feeder with stand
Accessory fully closed
Accessory fully opened
Height
436 mm (17.2 in)
436 mm (17.2 in)
Depth
520 mm (20.5 in)
685 mm (27 in)
Width
600 mm (23.6 in)
600 mm (23.6 in)
Weight
28.6 kg (63 lb)
Table 1-7 Dimensions for the 3x550-sheet paper feeder with stand
Printer fully closed
Printer fully opened
Height
436 mm (17.2 in)
436 mm (17.2 in)
Depth
520 mm (20.5 in)
685 mm (27 in)
Width
600 mm (23.6 in)
600 mm (23.6 in)
Weight
34 kg (75 lb)
Table 1-8 Dimensions for the 4,000-sheet HCI with stand
ENWW
Accessory fully closed
Accessory fully opened
Height
436 mm (17.2 in)
436 mm (17.2 in)
Depth
520 mm (20.5 in)
685 mm (27 in)
Width
600 mm (23.6 in)
600 mm (23.6 in)
Weight
41.3 kg (91 lb)
Printer specifications
13
Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP for current information.
Operating environment range
Table 1-9 Operating environment range
14
Environment
Recommended
Allowed
Temperature
17° to 25°C (62.6° to 77°F)
15° to 30°C (59° to 86°F)
Relative humidity
30% to 70% relative humidity (RH)
10% to 80% RH
Altitude
Not applicable
0 to 3048 m (0 to 10,000 ft)
Chapter 1 Printer overview
ENWW
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP for HP's all-inclusive help
for the printer. Find the following support:
ENWW
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
Printer hardware setup and software installation
15
16
Chapter 1 Printer overview
ENWW
2
Paper trays
●
Load paper to Tray 1 (multipurpose tray)
●
Load paper to Tray 2
●
Load the 4,000-sheet high-capacity input (HCI) tray
●
Load and print envelopes
●
Load and print labels
●
Configure stapling (785zs model only)
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
HP's all-inclusive help for the printer includes the following information:
ENWW
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
17
Load paper to Tray 1 (multipurpose tray)
Introduction
CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out
of paper trays when closing. All trays must be closed when moving the printer.
The following information describes how to load paper in Tray 1. The tray holds up to 100 sheets of 75 g/m2 (20
lb) paper or 14 envelopes.
CAUTION:
1.
To avoid jams, never add or remove paper from Tray 1 during printing.
Open Tray 1.
NOTE: To print on longer paper, such as legalsize, pull out the Tray 1 extension.
2.
18
Adjust the paper-width guides to the size of the
paper being used.
Chapter 2 Paper trays
ENWW
3.
Load paper in the tray. For information about how
to orient the paper, see Table 2-1 Tray 1 paper
orientation on page 19.
4.
Adjust the width guides so that they touch the
paper stack, but do not bend it.
Tray 1 paper orientation
Table 2-1 Tray 1 paper orientation
Paper type
Image orientation
Duplex mode
Paper size
How to load paper
Letterhead or preprinted
Portrait
1-sided printing
12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K
(270x390 mm), 8K
(260x368 mm), B4 (JIS),
Legal, Oficio (8.5x13), Oficio
(216x340 mm), C4, SRA4,
RA4, Arch A, A4, Letter, 16K
(197x273 mm) 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, 5x8,
Double Japan Postcard
(148x200 mm), B6 (JIS), 5x7,
4x6, 10x15 cm, A6, Japanese
Postcard (100x148 mm)
Face-down
ENWW
Bottom edge leading into the printer
Load paper to Tray 1 (multipurpose tray)
19
Table 2-1 Tray 1 paper orientation (continued)
Paper type
Image orientation
Duplex mode
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
20
Chapter 2 Paper trays
Paper size
How to load paper
A4, Letter, 16K
(197x273 mm) 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, 5x8,
Double Japan Postcard
(148x200 mm), 16K
(195x270 mm), 16K
(197x273 mm), B6 (JIS), 5x7,
A6, Japanese Postcard
(100x148 mm)
Face-down
12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K
(270x390 mm), 8K
(260x368 mm), B4 (JIS),
Legal, Oficio (8.5x13), Oficio
(216x340 mm), C4, SRA4,
RA4, Arch A, A4, Letter, 16K
(197x273 mm) 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, 5x8,
Double Japan Postcard
(148x200 mm), B6 (JIS), 5x7,
4x6, 10x15 cm, A6, Japanese
Postcard (100x148 mm)
Face-up
A4, Letter, 16K
(197x27 3 mm), 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, 5x8,
Double Japan Postcard
(148x200 mm), 16K
(195x270 mm), 16K
(197x273 mm), B6 (JIS), 5x7,
A6, Japanese Postcard
(100x148 mm)
Face-up
Left side of pre-printed image leading into
the printer
Top edge leading into the printer
Right side of pre-printed image leading into
the printer
ENWW
Table 2-1 Tray 1 paper orientation (continued)
Paper type
Image orientation
Duplex mode
Paper size
How to load paper
Landscape
1-sided printing
12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K (270x390
mm), 8K (260x368 mm), B4
(JIS), Legal, Oficio (8.5x13),
Oficio (216x340 mm), C4,
SRA4, RA4, Arch A, A4, Letter,
16K (197x273 mm), 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Statement, 5x8, Double
Japan Postcard
(148x200 mm), B6 (JIS), 5x7
Face-down
Left side of pre-printed image leading into
the printer
4x6, 10x15 cm, A6, Japanese
Postcard (these are more
narrow than 5 in and
therefore must be fed shortedge-feed)
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K (270x390
mm), 8K (260x368 mm), B4
(JIS), Legal, Oficio (8.5x13),
Oficio (216x340 mm), C4,
SRA4, RA4, Arch A, A4, Letter,
16K (197x273 mm), 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Statement, 5x8, Double
Japan Postcard
(148x200 mm), B6 (JIS), 5x7
Face-up
Right side of the pre-printed image leading
into the printer
4x6, 10x15 cm, A6, Japanese
Postcard (these are more
narrow than 5 in and
therefore must be fed shortedge-feed)
1-sided printing
ENWW
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K (184x260
mm), B5 (JIS), Arch A,
Statement, 5x8, Double
Japan Postcard, 5x7, B6 (JIS),
A6
Face-down
Bottom edge leading into the printer
Load paper to Tray 1 (multipurpose tray)
21
Table 2-1 Tray 1 paper orientation (continued)
Paper type
Prepunched
Image orientation
Portrait
Duplex mode
Paper size
How to load paper
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K (184x260
mm), B5 (JIS), Arch A,
Statement, 5x8, Double
Japan Postcard, 5x7, B6 (JIS),
A6
Face-up
1-sided printing
12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K (270x390
mm), 8K (260x368 mm), B4
(JIS), Legal, Oficio (8.5x13),
Oficio (216x340 mm), C4,
SRA4, RA4, Arch A, A4, Letter,
16K (197x273 mm) 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, A6,
5x8, Double Japan Postcard
(148x200 mm), B6 (JIS), 5x7,
4x6, 10x15 cm, Japanese
Postcard
Face-down
12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K (270x390
mm), 8K (260x368 mm), B4
(JIS), Legal, Oficio (8.5x13),
Oficio (216x340 mm), C4,
SRA4, RA4, Arch A, A4, Letter,
16K (197x273 mm) 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, A6,
5x8, Double Japan Postcard
(148x200 mm), B6 (JIS), 5x7,
4x6, 10x15 cm, Japanese
Postcard
Face-up
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
22
Chapter 2 Paper trays
Top edge leading into the printer
Holes toward the back of the printer
Holes toward the back of the printer
ENWW
Table 2-1 Tray 1 paper orientation (continued)
Paper type
Image orientation
Duplex mode
Paper size
How to load paper
Landscape
1-sided printing
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K (184x260
mm), B5 (JIS), Arch A,
Statement, 5x8, Double
Japan Postcard, 5x7, B6 (JIS),
A6
Face-down
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K (184x260
mm), B5 (JIS), Arch A,
Statement, 5x8, Double
Japan Postcard, 5x7, B6 (JIS),
A6
Face-up
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
ENWW
Holes away from the printer
Holes towards the printer
Load paper to Tray 1 (multipurpose tray)
23
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1.
From the Home screen on the printer control panel, open the Settings menu.
2.
Open the following menus:
3.
24
●
Copy/Print or Print
●
Manage Trays
●
Alternative Letterhead Mode
Select On.
Chapter 2 Paper trays
ENWW
Load paper to Tray 2
Introduction
CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out
of paper trays when closing. All trays must be closed when moving the printer.
The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. These trays
hold up to 550 sheets of 75 g/m2 (20 lb) paper.
NOTE:
1.
The procedure to load paper for all 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown here.
Open the tray.
NOTE: Do not open this tray while it is in use.
2.
Adjust the paper-length and paper-width guides by
squeezing the blue adjustment latches and sliding
the guides to the size of the paper being used.
ENWW
Load paper to Tray 2
25
3.
Load paper into the tray. Check the paper to verify
that the guides touch the stack, but do not bend it.
For information about how to orient the paper, see
Table 2-2 Tray 2 and the 550-sheet trays paper
orientation on page 27.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or the
paper might jam.
4.
Close the tray.
5.
The tray configuration message displays on the
printer control panel.
6.
Select the OK button to accept the detected type
and size, or select the Modify button to choose a
different paper size or type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the printer control panel.
26
Chapter 2 Paper trays
Y
X
ENWW
Tray 2 and the 550-sheet trays paper orientation
Table 2-2 Tray 2 and the 550-sheet trays paper orientation
Paper type
Image orientation
Duplex mode
Paper size
How to load paper
Letterhead or preprinted
Portrait
1-sided printing
11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Oficio
(8.5x13), Oficio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-down
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-down
11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Oficio
(8.5x13), Oficio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-up
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
ENWW
Top edge at the left side of the tray
Top edge at the back of the tray
Top edge at the right side of the tray
Load paper to Tray 2
27
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type
Image orientation
Landscape
28
Chapter 2 Paper trays
Duplex mode
1-sided printing
Paper size
How to load paper
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-up
11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Oficio
(8.5x13), Oficio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-down
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-down
Top edge at the back of the tray
Top edge at the back of the tray
Top edge at the left side of the tray
ENWW
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type
Prepunched
ENWW
Image orientation
Portrait
Duplex mode
Paper size
How to load paper
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Oficio
(8.5x13), Oficio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-up
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-up
11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Oficio
(8.5x13), Oficio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-down
1-sided printing
Top edge at the back of the tray
Top edge at the right side of the tray
Holes at the back of the tray
Load paper to Tray 2
29
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type
Image orientation
Duplex mode
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
30
Chapter 2 Paper trays
Paper size
How to load paper
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-down
11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Oficio
(8.5x13), Oficio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-up
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-up
Holes at the right side of the tray
Holes at the back of the tray
Holes at the left side of the tray, with
the top of the form at the rear of the
printer
ENWW
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1.
From the Home screen on the printer control panel, open the Settings menu.
2.
Open the following menus:
3.
ENWW
●
Copy/Print or Print
●
Manage Trays
●
Alternative Letterhead Mode
Select On.
Load paper to Tray 2
31
Load the 4,000-sheet high-capacity input (HCI) tray
Introduction
CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out
of paper trays when closing. All trays must be closed when moving the printer.
The following information describes how to load paper in the high-capacity input tray, which is available as an
accessory for all models. The two trays hold up to 4,000 sheets of 75 g/m2 (20 lb) paper.
1.
Open the tray.
NOTE: Do not open this tray while it is in use.
2.
Adjust the paper-size guide to the correct position
for the paper.
LTR
A4
32
Chapter 2 Paper trays
ENWW
3.
Load paper into the tray. Check the paper to verify
the guides lightly touch the stack, but do not bend
it.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or the
paper might jam.
4.
Close the tray.
5.
The tray configuration message displays on the
printer control panel.
6.
Select the OK button to accept the detected type
and size, or select the Modify button to choose a
different paper size or type.
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Load the 4,000-sheet high-capacity input (HCI) tray
33
HCI paper orientation
Table 2-3 HCI paper orientation
Paper type
Image orientation
Duplex mode
Paper size
How to load paper
Letterhead or preprinted
Portrait
1-sided printing
A4, Letter
Face-down
Top edge at the back of the tray
Landscape
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
A4, Letter
1-sided printing
A4, Letter
Face-up
Top edge at the back of the tray
Face-down
Top edge at the left side of the tray
34
Chapter 2 Paper trays
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Table 2-3 HCI paper orientation (continued)
Paper type
Prepunched
Image orientation
Landscape
Duplex mode
Paper size
How to load paper
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
A4, Letter
Face-up
1-sided printing
A4, Letter
Top edge at the right side of the tray
Face-down
Holes at the left side of the tray
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
A4, Letter
Face-up
Holes at the right side of the tray, with
the top of the form to the right side
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
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Load the 4,000-sheet high-capacity input (HCI) tray
35
Enable Alternative Letterhead Mode by using the printer control-panel menus
1.
From the Home screen on the printer control panel, open the Settings menu.
2.
Open the following menus:
3.
36
●
Copy/Print or Print
●
Manage Trays
●
Alternative Letterhead Mode
Select On.
Chapter 2 Paper trays
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Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes.
Tray 1 holds up to 14 envelopes, depending on envelope design and environmental conditions.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: To access print features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and
then select the printer. For Windows 10, select Print, which can vary depending on the application. For
Windows 8, 8.1, and 10, these applications will have a different layout with different features than what is
described below for desktop applications. For the HP PCL-6 V4 driver, the HP AiO Printer Remote application
will download additional driver features when More settings is selected.
3.
Click or tap the Paper/Quality tab.
4.
In the Paper size drop-down list, select the correct size for the envelopes.
5.
In the Paper type drop-down list, select Envelope.
6.
In the Paper source drop-down list, select Manual feed.
7.
Click the OK button to close the Document Properties dialog box.
8.
In the Print dialog box, click the OK button to print the job.
Envelope orientation
NOTE:
ENWW
The printer does not support duplex printing on envelopes.
Load and print envelopes
37
38
Tray
Envelope size
How to load
Tray 1
Envelope #9, Envelope #10, Envelope
Monarch, Envelope DL, Envelope B5,
Envelope C5 (wallet), Envelope C6
Face-down
Envelope B5, Japanese Envelope Chou #3,
Envelope C5 (pocket)
Face-down
Chapter 2 Paper trays
Top edge toward the back of the printer
Bottom edge leading into the printer; top
flap open
ENWW
Load and print labels
Introduction
The following information describes how to print and load labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.
Manually feed labels
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: To access print features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and
then select the printer. For Windows 10, select Print, which can vary depending on the application. For
Windows 8, 8.1, and 10, these applications will have a different layout with different features than what is
described below for desktop applications. For the HP PCL-6 V4 driver, the HP AiO Printer Remote application
will download additional driver features when More settings is selected.
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3.
Click the Paper/Quality tab.
4.
In the Paper size drop-down list, select the correct size for the sheets of labels.
5.
In the Paper type drop-down list, select Labels.
6.
In the Paper source drop-down list, select Manual feed.
7.
Click the OK button to close the Document Properties dialog box.
8.
In the Print dialog box, click the Print button to print the job.
Load and print labels
39
Label orientation
Tray
How to load labels
Tray 1
Face-down
Bottom edge leading into the printer
550-sheet trays
Face-down
Top edge at the left side of the tray
40
Chapter 2 Paper trays
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Configure stapling (785zs model only)
The following information describes how to load staples and configure the options for the stapling accessory.
The stapling accessory can staple documents in the upper left or upper right corners, and it can stack up to 250
sheets of paper in the finisher.
●
Configure the default staple location
●
Configure the operation mode
Configure the default staple location
1.
From the Home screen on the printer control panel, swipe until the Settings menu displays. Select the
Settings icon to open the menu.
2.
Open the following menus:
3.
●
Copy/Print
●
Default Print Options
●
Staple
Select a staple location from the list of options. The following options are available:
●
None: No staples
●
Top left or right: If the document has portrait orientation, the staple is in the top left corner of the
short edge of the paper. If the document has landscape orientation, the staple is in the top right
corner of the long edge of the paper.
●
Top left: The staple is in the top left corner of the short edge of the paper.
●
Top right: The staple is in the top right corner of the long edge of the paper.
1
2
ENWW
1
Top left corner of the short edge of the paper
2
Top right corner of the long edge of the paper
Configure stapling (785zs model only)
41
Configure the operation mode
Use this procedure to configure how the printer sorts jobs into the output bins.
1.
From the Home screen on the printer control panel, swipe until the Settings menu displays. Select the
Settings icon to open the menu.
2.
Open the following menus:
3.
●
Manage Stapler/Stacker
●
Operation Mode
Select a mode from the list of options. The following options are available:
●
Mailbox: The printer places jobs in different bins according to the person who sent them.
●
Stacker: The printer stacks jobs in the bins from bottom to top.
●
Function Separator: The printer places jobs in different bins according to printer function such as print
jobs, copy jobs, or fax jobs.
To configure the HP print driver for the selected operation mode, complete the following steps:
NOTE: Changing the operation mode causes the printer to restart.
Windows XP and Vista (Server 2008) HP PCL.6 drivers do not support output devices.
Windows® 7
1.
Make sure the printer is turned on and connected to the computer or a network.
2.
Open the Windows® Start menu, and then click Devices and Printers.
3.
Right-click the name of the printer, and then select Printer Properties.
4.
Click the Device Settings tab.
5.
Select Update Now. Or, in the drop-down menu next to Automatic Configuration, select Update Now.
Windows® 8.0, 8.1, and 10
1.
Right-click on the bottom-left corner of the screen.
2.
Select Control Panel. Under Hardware and Sound, select View devices and printers.
3.
Right-click the name of the printer, and then select Printer Properties.
4.
Click the Device Settings tab.
5.
Select Update Now. Or, in the drop-down menu next to Automatic Configuration, select Update Now.
NOTE: Newer HP PCL-6 V4 drivers do not support Update Now. For these drivers, stop and restart the
print spooler. Click the Start button (or open a search box), in the search box type "services.msc", and then
press the Enter key. Right-click Print Spooler in the list of services, select Stop, and then right-click and
select Start.
42
Chapter 2 Paper trays
ENWW
OS X
ENWW
1.
From the Apple menu, click System Preferences.
2.
Select Print & Scan (or Printers & Scanners).
3.
Select the printer, and then select Options & Supplies. Select Options.
4.
Manually configure the Accessory Output Mode.
Configure stapling (785zs model only)
43
44
Chapter 2 Paper trays
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3
Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the cartridges
●
Replace the service fluid container
●
Replace the staple cartridge (785zs model only)
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
HP's all-inclusive help for the printer includes the following information:
ENWW
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
45
Order supplies, accessories, and parts
Ordering
Order supplies and paper
www.hp.com/go/suresupply
Order genuine HP parts or accessories
www.hp.com/buy/parts
Order through service or support providers
Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS)
To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL field. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Description
Cartridge
number
Part number
HP 982X High Yield Black Original PageWide
Cartridge
High-capacity replacement black cartridge
982X
T0B30A
HP 982X High Yield Cyan Original PageWide
Cartridge
High-capacity replacement cyan cartridge
982X
T0B27A
HP 982X High Yield Magenta Original
PageWide Cartridge
High-capacity replacement magenta cartridge
982X
T0B28A
HP 982X High Yield Yellow Original PageWide
Cartridge
High-capacity replacement yellow cartridge
982X
T0B29A
HP 982A Black Original PageWide Cartridge
Standard-capacity replacement black cartridge
982A
T0B26A
HP 982A Cyan Original PageWide Cartridge
Standard-capacity replacement cyan cartridge
982A
T0B23A
HP 982A Magenta Original PageWide
Cartridge
Standard-capacity replacement magenta cartridge
982A
T0B24A
HP 982A Yellow Original PageWide Cartridge
Standard-capacity replacement yellow cartridge
982A
T0B25A
1 GB DDR3 Memory DIMM
Memory upgrade kit
Not
applicable
E5K48-67902
HP PageWide 550-sheet Paper Tray
Optional input tray
Not
applicable
A7W99A
HP PageWide 550-sheet Paper Tray and
Stand
Optional input tray and cabinet stand
Not
applicable
W1B50A
HP Page Wide 3x550-sheet Paper Tray and
Stand
Optional input trays and stand
Not
applicable
W1B51A
HP Page Wide 4000-sheet HCI Paper Tray and
Stand
Optional high-capacity input feeder and stand
Not
applicable
W1B52A
HP Foreign Interface Harness
Optional port for connecting third-party devices
Not
applicable
B5L31-67902
Item
Supplies
Accessories
46
Chapter 3 Supplies, accessories, and parts
ENWW
Item
Description
Cartridge
number
Two-Internal USB Ports for Solutions, AA
Board
Optional USB ports for connecting third-party
devices
Not
applicable
B5L28-67902
HP Secure High Performance Hard Disk Drive
FIPS Drive
Secure hard drive
Not
applicable
B5L29-67903
HP Jetdirect Wireless Print Server with NFC
Wireless accessory for “touch” printing from mobile
devices
Not
applicable
J8031-61001
HP Jetdirect USB Wireless Print Server
USB wireless print server accessory
Not
applicable
J8030-61001
Part number
Maintenance/long-life consumables (LLC)
Maintenance/LLC Kit
Part number
Estimated life1
HP PageWide ADF Maintenance Kit
J8J95A
150,000 pages
HP PageWide Service Fluid Container
W1B44A
150,000 pages
HP PageWide Printhead Wiper Kit
W1B43A
150,000 pages
HP PageWide Roller Kit
W1B45A
150,000 pages
HP Staple Cartridge Kit
W1B48A
5,000 staples
1
HP Maintenance/Long Life Consumables (LLC) life specifications are estimations based on the LLC life test conditions listed below. Actual
individual life/yield during normal use varies depending on usage, environment, paper and other factors. Estimated life is not an implied
guarantee or warrantable.
The LLC life test conditions
●
Print coverage: 5% evenly distributed across the page
●
Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH)
●
Media size: Letter/A4
●
Media weight: 75 g/m2 (20 lb) plain media
●
Job size: 4 pages
●
Short edge feed (A3) (i.e., Legal size media)
Factors that can reduce life from the conditions above:
●
Media narrower than Letter/A4 widths (short edge feeds equal more mechanism activity per page)
●
Paper heavier than 75 g/m2 (20 lb) (heavier media creates higher stress on printer components)
●
Print jobs smaller than 4 image (smaller jobs mean more mechanism activity per page)
Customer self-repair parts
The following parts are available for the printer.
ENWW
Order supplies, accessories, and parts
47
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the product warranty period.
Item
Description
Self-replacement
options
Part number
Service Fluid Container Kit
Replacement service fluid unit
Mandatory
A7W93-67081
Printhead Wiper Kit
Replacement printhead wiper
Mandatory
A7W93-67080
Tray 2-5 Roller Kit
Replacement rollers for trays 2-5
Mandatory
A7W93-67082
Tray 1 Roller Kit
Replacement rollers for tray 1
Optional
A7W93-67039
ADF Roller Replacement Kit
Replacement feed rollers for the document
feeder
Mandatory
5851-7202
Staple Cartridge Kit
Replacement staple cartridge
Mandatory
J7Z09-67933
Tray 2-5 Assembly Kit
Replacement Tray 2-5
Mandatory
A7X02-67006
HCI Left Tray
Replacement left tray for HCI
Mandatory
A7W97-67008
HCI Right Tray
Replacement right tray for HCI
Mandatory
A7W97-67012
Optional 550-sheet Table Top Feeder
Replacement Tray 3 feeder
Mandatory
A7W99-67001
1x550-sheet Paper Feeder and Stand
Replacement Tray 3 feeder and stand
Mandatory
W1B50-67001
1x550 Feeder Storage Bin
Replacement for 1x550 feeder storage bin
Mandatory
A7W95-67024
3x500-sheet Paper Feeder and Stand
Replacement 3x500-sheet paper feeder
and stand
Mandatory
W1B51-67001
HP Page Wide 4000-sheet HCI Paper Tray and
Stand
Optional high-capacity input feeder and
stand
Mandatory
W1B52-67001
HP Secure High Performance Hard Disk Drive
FIPS Drive
Replacement secure hard drive
Mandatory
B5L29-67903
320 GB HDD kit
Replacement hard drive
Mandatory
5851-6712
Scanner White Backing
Replacement white plastic backing for the
scanner
Mandatory
J7Z09-67926
Retention-Clip Assembly
Replacement retention clips that are behind
the scanner white backing
Mandatory
J7Z09-67927
Control Panel Assembly Kit
Replacement touchscreen control panel
Mandatory
J7Z09-67928
HIP 2 Cover
Replacement HIP 2 cover
Mandatory
J7Z09-67901
USB Cover, Center CP (inner finisher models
only)
Replacement easy access USB cover
Mandatory
J7Z09-67902
USB Cover, Left CP
Replacement easy access USB cover
Mandatory
J7Z09-67903
Keyboard Overlay Kit
Replacement keyboard overlay (Flow
models)
Mandatory
5851-6019
French, Italian, Russian, German, Spanish,
Ukrainian
48
Chapter 3 Supplies, accessories, and parts
ENWW
Self-replacement
options
Part number
Replacement keyboard overlay (Flow
models)
Mandatory
5851-6020
Replacement keyboard overlay (Flow
models)
Mandatory
5851-6021
Replacement keyboard overlay (Flow
models)
Mandatory
5851-6022
Replacement keyboard overlay (Flow
models)
Mandatory
5851-6023
Replacement keyboard overlay (Flow
models)
Mandatory
5851-6024
Overlay-Keyboard Chinese
Replacement keyboard overlay (Flow
models)
Mandatory
A7W12-67901
Overlay-Keyboard Sweden
Replacement keyboard overlay (Flow
models)
Mandatory
A7W14-67901
HP Jetdirect 2900nw Print Server
Replacement USB wireless print server
accessory
Mandatory
J8031-61001
HP Jetdirect 3000w NFC/Wireless Accessory
Replacement Wireless Direct Print accessory
for “touch” printing from mobile devices
Mandatory
J8030-61001
HP 1 GB DDR3x32 144- Pin 800 MHz SODIMM
Replacement memory DIMM
Mandatory
E5K48-67902
HP LaserJet MFP Analog Fax Accessory 500
Replacement fax board
Mandatory
B5L53-67901
HP Foreign Interface Harness
Replacement HP Foreign Interface Harness
Mandatory
B5L31-67902
Two-Internal USB Ports for Solutions, AA Board
Optional USB ports for connecting thirdparty devices
Mandatory
B5L28-67902
Formatter access cover
Replacement for formatter cover
Mandatory
J7Z09-67935
Formatter access cover, lock access
Lock cover plate
Mandatory
J7Z09-67936
Formatter cage cover
Formatter cage cover
Mandatory
J7Z09-67937
Dashboard Cover for Center CP (inner finisher
models only)
Replacement for CP dashboard cover with
center CP
Mandatory
J7Z09-67904
Dashboard Cover for Left CP
Replacement for CP dashboard cover with
left CP
Mandatory
J7Z09-67905
Item
Description
Keyboard Overlay Kit
Canadian French, Latin American Spanish, U.S.
Spanish
Keyboard Overlay Kit
Swiss French, Swiss German, Danish
Keyboard Overlay Kit
Simplified Chinese, Traditional Chinese
Keyboard Overlay Kit
Spanish, Portuguese
Keyboard Overlay Kit
Japanese (KG and KT)
ENWW
Order supplies, accessories, and parts
49
Replace the cartridges
Introduction
The following information provides details about the cartridges for the printer, and it includes instructions to
replace them.
Cartridge information
This printer indicates when the cartridge level is low, very low, or depleted.
The printer uses four colors and has a different cartridge for each color: yellow (Y), cyan (C), magenta (M), and
black (K).
Do not remove the cartridge from its package until you are ready to use it.
CAUTION:
To prevent damage to the cartridge do not touch the gold-colored metal contacts of the cartridge.
The following illustration shows the cartridge components.
1
1
Metal contact. Do not touch the gold-colored metal contacts of the cartridge. Fingerprints on the contacts can damage the
cartridge.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
Table 3-1 Cartridge information
50
Item
Description
Cartridge number
Part number
HP 982X High Yield Black Original PageWide
Cartridge
High-capacity replacement black cartridge
982X
T0B30A
HP 982X High Yield Cyan Original PageWide
Cartridge
High-capacity replacement cyan cartridge
982X
T0B27A
HP 982X High Yield Magenta Original PageWide
Cartridge
High-capacity replacement magenta
cartridge
982X
T0B28A
HP 982X High Yield Yellow Original PageWide
Cartridge
High-capacity replacement yellow cartridge
982X
T0B29A
Chapter 3 Supplies, accessories, and parts
ENWW
Table 3-1 Cartridge information (continued)
Item
Description
Cartridge number
Part number
HP 982A Black Original PageWide Cartridge
Standard-capacity replacement black
cartridge
982A
T0B26A
HP 982A Cyan Original PageWide Cartridge
Standard-capacity replacement cyan
cartridge
982A
T0B23A
HP 982A Magenta Original PageWide Cartridge
Standard-capacity replacement magenta
cartridge
982A
T0B24A
HP 982A Yellow Original PageWide Cartridge
Standard-capacity replacement yellow
cartridge
982A
T0B25A
NOTE: High-yield cartridges contain more pigment than standard cartridges for increased page yield. For more
information, go to www.hp.com/go/learnaboutsupplies.
NOTE:
Information about recycling used cartridges is in the cartridge box.
Remove and replace the cartridges
1.
Open the cartridge door.
2.
Push the old cartridge inward to unlock it.
ENWW
Replace the cartridges
51
52
3.
Grasp the edge of the old cartridge and then pull
the cartridge straight out to remove it.
4.
Remove the new cartridge from the packaging.
5.
Do not touch the gold-colored metal contacts of
the cartridge. Fingerprints on the contacts can
damage the cartridge.
6.
Insert the new cartridge into the product. Make
sure the cartridge is firmly in place.
Chapter 3 Supplies, accessories, and parts
ENWW
7.
Close the cartridge door.
8.
Pack the used cartridge in the box that the new
cartridge came in. See the enclosed recycling guide
for information about recycling.
HP helps you recycle your Original HP cartridges—
it’s easy and free with the HP Planet Partners
program, available in more than 50 countries/
regions around the world1).
To find information about how to recycle used HP
cartridges, please go to www.hp.com/recycle.
1)
ENWW
Program availability varies. For more information, visit www.hp.com/recycle.
Replace the cartridges
53
Replace the service fluid container
●
Introduction
●
Remove and replace the service fluid container
Introduction
The following information provides details about the service fluid container for the printer, and it includes
instructions to replace it.
The printer indicates when the service fluid container is nearly full and when it is completely full. When it is
completely full, printing stops until the service fluid container is replaced.
To purchase a service fluid container (part number W1B44A), go to the HP Parts Store at www.hp.com/buy/parts.
NOTE: The service fluid container is designed for a single use. Do not attempt to empty the service fluid
container and reuse it. Doing so could lead to pigment being spilled inside the printer, which could result in
reduced print quality. After use, return the service fluid container to HP’s Planet Partners program for recycling.
Remove and replace the service fluid container
1.
Open the left door.
2.
Pull the service fluid container away from the
printer.
CAUTION: When pulling out the service fluid
container, avoid making direct contact with the
black cylinder to prevent pigment smear on skin or
clothes.
54
Chapter 3 Supplies, accessories, and parts
ENWW
3.
On the left side of the service fluid container,
release the latch that holds the unit in the
alignment track, and then remove the left side of
the unit.
4.
Remove the right side from the alignment track,
and then remove the unit from the printer. Set the
unit aside, upright, on a piece of paper to prevent
spills.
5.
Remove the new service fluid container from its
packaging.
ENWW
Replace the service fluid container
55
56
6.
Insert the right end of the service fluid container
into the alignment track first.
7.
Insert the left end of the service fluid container into
the alignment track, and then lock the latch that
holds the unit in the track.
Chapter 3 Supplies, accessories, and parts
ENWW
8.
Push the service fluid container into the printer.
9.
Close the left door.
ENWW
Replace the service fluid container
57
Replace the staple cartridge (785zs model only)
58
1.
Open the stapler door.
2.
Pull the colored handle on the staple cartridge, and
then pull the staple cartridge straight out.
Chapter 3 Supplies, accessories, and parts
ENWW
3.
Insert the new staple cartridge into the stapler and
push on the colored handle until it snaps into place.
4.
Close the stapler door.
ENWW
Replace the staple cartridge (785zs model only)
59
60
Chapter 3 Supplies, accessories, and parts
ENWW
4
Print
●
Print tasks (Windows)
●
Print tasks (OS X)
●
Store print jobs on the printer to print later or print privately
●
Mobile printing
●
Print from the USB port
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
HP's all-inclusive help for the printer includes the following information:
ENWW
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
61
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
NOTE:
For more information, click the Help (?) button in the print driver.
3.
Click the tabs in the print driver to configure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4.
Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5.
Click the Print button to print the job.
Automatically print on both sides (Windows)
Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
62
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3.
Click the Finishing tab.
4.
Select Print on both sides. Click OK to close the Document Properties dialog.
5.
In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3.
Click the Finishing tab.
4.
Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5.
In the Print dialog, click Print to print the first side of the job.
6.
Retrieve the printed stack from the output bin, and place it in Tray 1.
7.
If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
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Print tasks (Windows)
63
3.
Click the Finishing tab.
4.
Select the number of pages per sheet from the Pages per sheet drop-down.
5.
Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6.
In the Print dialog, click Print to print the job.
Select the paper type (Windows)
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3.
Click the Paper/Quality tab.
4.
Select the paper type from the Paper type drop-down list.
5.
Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be configured, a tray configuration message displays on the printer control panel.
64
6.
Load the tray with the specified type and size of paper, and then close the tray.
7.
Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different
paper size or type.
8.
Select the correct type and size, and then touch the OK button.
Chapter 4 Print
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Additional print tasks
Go to www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
Instructions are available for performing specific print tasks, such as the following:
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●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to fit a specific paper size
●
Print the first or last pages of the document on different paper
●
Print watermarks on a document
Print tasks (Windows)
65
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE:
4.
The name of the item varies for different software programs.
Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE:
The name of the item varies for different software programs.
4.
Select a binding option from the Two-Sided drop-down list.
5.
Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE:
66
The name of the item varies for different software programs.
4.
Click the Manual Duplex box, and select a binding option.
5.
Click the Print button.
6.
Go to the printer, and remove any blank paper that is in Tray 1.
7.
Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8.
If prompted, touch the appropriate control panel button to continue.
Chapter 4 Print
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Print multiple pages per sheet (OS X)
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE:
The name of the item varies for different software programs.
4.
From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5.
In the Layout Direction area, select the order and placement of the pages on the sheet.
6.
From the Borders menu, select the type of border to print around each page on the sheet.
7.
Click the Print button.
Select the paper type (OS X)
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE:
4.
Select from the Media & Quality or Paper/Quality options.
NOTE:
5.
The name of the item varies for different software programs.
This list contains the master set of options available. Some options are not available on all printers.
●
Media Type: Select the option for the type of paper for the print job.
●
Print Quality: Select the resolution level for the print job.
●
Edge-To-Edge Printing: Select this option to print close to the paper edges.
Click the Print button.
Additional print tasks
Go to www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
Instructions are available for performing specific print tasks, such as the following:
ENWW
●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to fit a specific paper size
●
Print the first or last pages of the document on different paper
●
Print watermarks on a document
Print tasks (OS X)
67
Store print jobs on the printer to print later or print privately
Introduction
The following information provides procedures for creating and printing documents that are stored on the
printer. These jobs can be printed at a later time or printed privately.
●
Create a stored job (Windows)
●
Create a stored job (OS X)
●
Print a stored job
●
Delete a stored job
●
Information sent to printer for Job Accounting purposes
Create a stored job (Windows)
Store jobs on the printer for private or delayed printing.
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then select Properties or Preferences (the name varies for
different software programs).
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
68
3.
Click the Job Storage tab.
4.
Select a Job Storage Mode option.
●
Proof and Hold: Print and proof one copy of a job, and then print more copies.
●
Personal Job: The job does not print until you request it at the printer control panel. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.
●
Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.
●
Stored Job: Store a job on the printer and allow other users to print the job at any time. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, the person who prints the job must provide the required PIN at
Chapter 4 Print
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the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.
5.
To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
6.
●
Use Job Name + (1-99): Append a unique number to the end of the job name.
●
Replace Existing File: Overwrite the existing stored job with the new one.
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
Create a stored job (OS X)
Store jobs on the printer for private or delayed printing.
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the printer.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Job Storage menu.
4.
In the Mode drop-down list, select the type of stored job.
5.
●
Proof and Hold: Print and proof one copy of a job, and then print more copies.
●
Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identification number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints and is lost if the printer loses power.
●
Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later.
●
Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identification number (PIN), the person who prints the job must provide the required PIN at
the control panel.
To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name.
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●
Use Job Name + (1-99): Append a unique number to the end of the job name.
●
Replace Existing File: Overwrite the existing stored job with the new one.
6.
If you selected the Stored Job or Personal Job option in step 4, you can protect the job with a PIN. Type a 4digit number in the Use PIN to Print field. When other people attempt to print this job, the printer prompts
them to enter this PIN number.
7.
Click the Print button to process the job.
Store print jobs on the printer to print later or print privately
69
Print a stored job
Use this procedure to print a document that is in a job storage folder on the printer.
1.
From the Home screen on the printer control panel, select Print, and then select Print from Job Storage.
2.
Under Stored Jobs to Print, select Choose, and then select the folder where the document is saved.
3.
Select the document, and then touch Select.
If the document is private, enter the four-digit PIN in the Password field, and then select OK.
4.
To adjust the number of copies, select the box to the left of the Print button, and then select the number of
copies from the keypad that opens. Select the Close
button to close the keypad.
5.
Select Print to print the document.
Delete a stored job
You can delete documents that have been saved to when printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.
●
Delete a job that is stored on the printer
●
Change the job storage limit
Delete a job that is stored on the printer
Follow these steps to delete a job that is stored in the printer memory.
1.
From the Home screen on the printer control panel, select Print.
2.
Select Print from Job Storage.
3.
Select Choose, and then select the name of the folder where the job is stored.
4.
Select the name of the job.
5.
Select the Trash
button to delete the job.
If the job is private or encrypted, enter the PIN or password, and then select OK.
6.
Select Delete Jobs on the confirmation prompt.
Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest. Follow these steps to change the
number of jobs that the printer can store:
70
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
●
Copy/Print or Print
●
Manage Stored Jobs
●
Temporary Job Storage Limit
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3.
Use the keypad to enter the number of jobs that the printer stores.
4.
Select Done to save the setting.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
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Store print jobs on the printer to print later or print privately
71
Mobile printing
Introduction
HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
MobilePrinting.
NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
●
Wi-Fi Direct and NFC Connect and Print
●
HP ePrint via email
●
HP ePrint software
●
AirPrint
●
Android embedded printing
Wi-Fi Direct and NFC Connect and Print
HP provides Wi-Fi Direct Print and NFC (Near Field Communication) printing for printers with a supported
HP Jetdirect 3000w NFC/Wireless Accessory. This accessory is available as an option for HP printers that include
a hardware-integration pocket (HIP).
Wi-Fi Direct Print and NFC connect and print enable Wi-Fi capable (mobile) devices to make a wireless network
connection directly to the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wi-Fi Direct Print to print wirelessly from the following devices:
●
iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app
●
Android mobile devices using the HP ePrint App or the Android embedded print solution
●
PC and Mac devices using the HP ePrint Software
●
Windows 10 mobile devices
For more information on wireless printing, go to www.hp.com/go/mobileprinting.
NFC and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
3.
72
●
Networking
●
Wi-Fi Direct
●
Status
Select On, and then select OK to enable wireless printing.
Chapter 4 Print
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NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct Name for easier printer identification for HP Wi-Fi Direct printing. The
Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information screen by selecting the
Information
icon, and then selecting the Network
icon or the Wireless icon.
Complete the following procedure to change the printer Wi-Fi Direct name:
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
3.
●
Networking
●
Wi-Fi Direct
●
Wi-Fi Direct Name
Use the keypad to change the name in the Wi-Fi Direct Name text field, and then select OK.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
To use HP ePrint, the printer must meet these requirements:
●
The printer must be connected to a wired or wireless network and have Internet access.
●
HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1.
Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the printer control panel, select the Information
the Network
icon to display the IP address or host name.
b.
From a computer on the same network as the printer, open a web browser. In the address line, type
the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on
the computer keyboard. The EWS opens.
icon, and then select
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the HP Web Services tab.
3.
Select the option to enable Web Services.
NOTE:
4.
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Enabling Web Services might take several minutes.
Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
Mobile printing
73
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the office or at locations across the globe.
●
Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to configure print options.
●
OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom
left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or
WAN) to products that support UPD PostScript®.
Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and OS X also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
NOTE: The HP ePrint software is a PDF workflow utility for OS X, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
●
Mail
●
Photos
●
Safari
●
iBooks
●
Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/MobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into the many versions of the operating system.
74
Chapter 4 Print
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NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/MobilePrinting.
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Mobile printing
75
Print from the USB port
Introduction
This printer features easy-access USB printing, for quickly printing files without sending them from a computer.
The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following
types of files:
●
.pdf
●
.prn
●
.pcl
●
.ps
●
.cht
●
Enable the USB port for printing
●
Print USB documents
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following
methods to enable the port:
Method one: Enable the USB port from the printer control panel
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus
3.
●
Copy/Print or Print
●
Enable Device USB
Select Enabled to enable the USB port.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
1.
From the Home screen on the printer control panel, select the Information
Network
icon to display the IP address or host name
2.
Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then select the
NOTE: If the web browser displays a There is a problem with this website’s security certificate message
when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.
76
3.
Select the Copy/Print tab for MFP models or the Print tab for SFP models.
4.
In the left menu, select Print from USB Drive Settings.
Chapter 4 Print
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5.
Select Enable Print from USB Drive.
6.
Click Apply.
Print USB documents
1.
Insert the USB flash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the
cover straight out to remove it.
2.
From the Home screen on the printer control panel, select Print.
3.
Select Print from USB Drive.
4.
Select Choose, select the name of the document to print, and then touch Select.
NOTE:
ENWW
The document might be in a folder. Open folders as necessary.
5.
To adjust the number of copies, touch the box to the left of the Print button, and then select the number of
copies from the keypad that opens. Select the Close
button to close the keypad.
6.
Select Print to print the document.
Print from the USB port
77
78
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5
Copy
●
Make a copy
●
Copy on both sides (duplex)
●
Additional copy tasks
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
HP's all-inclusive help for the printer includes the following information:
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●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
79
Make a copy
Follow these steps to make a copy from the scanner glass or the document feeder.
1.
Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.
2.
From the Home screen on the printer control panel, select Copy.
3.
Select settings from the Sides menu and the Color/Black menu (color printers), and then select Done.
4.
If you are using a Quick Set, select Load under Quick Sets and Defaults. Select the Quick Set from the list,
and then select Load in the lower right corner.
NOTE: Quick Sets are predefined copy settings for various types of output, such as Text, Photograph, and
High Quality.
5.
To adjust settings, such as Reduce/Enlarge and Content Orientation, select Options in the lower left corner,
and then select the settings from the Options menus. Select Done if prompted.
6.
Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Expand button
Collapse button
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.
Zoom in or out on the selected page.
NOTE:
Select only one page at a time to use these buttons.
Rotate the page 180 degrees.
NOTE:
80
Chapter 5 Copy
This button is available only in the thumbnail view.
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Delete the selected pages.
NOTE:
This button is available only in the thumbnail view.
Rearrange the pages within the document. Select one or more pages and move them to the left or
right.
NOTE:
These buttons are available only in the thumbnail view.
Add a page to the document. The printer prompts you to scan additional pages.
Clear the changes made in the preview and start over.
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7.
To adjust the number of copies, touch the box to the left of the Copy button, and then select the number of
copies from the keypad that opens. Select the Close
button to close the keypad.
8.
When the document is ready, select Copy to begin copying.
Make a copy
81
Copy on both sides (duplex)
1.
Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.
2.
From the Home screen on the printer control panel, select Copy.
3.
Select the arrow under Sides to view available options.
4.
In the Original Sides section, select the option that describes the original document:
5.
●
Use 1-sided for originals that are printed on one side of the page.
●
Use 2-sided for originals that are printed on both sides of the page.
●
Enable or disable Pages Flip Up to determine on which edge of the page a 2-sided original flips.
In the Output Sides section, select one of these options:
●
Match original: The output will match the format of the original. For example, if the original is 1-sided,
the output will be 1-sided. However, if the administrator has restricted 1-sided printing and the
original is 1-sided, the output will be 2-sided book-style.
NOTE: This feature is not available for all firmware versions. You might need to update the printer
firmware to use this feature.
●
1-sided: The output will be 1-sided. However, if the administrator has restricted 1-sided printing, the
output will be 2-sided book-style.
●
2-sided: The output will be 2-sided.
●
Enable or disable Pages Flip Up to determine on which edge of the page the 2-sided output flips.
6.
Select Done.
7.
Adjust any other settings as needed. Select Done for each setting if prompted.
8.
Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Expand button
Collapse button
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
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Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.
Zoom in or out on the selected page.
NOTE:
Select only one page at a time to use these buttons.
Rotate the page 180 degrees.
NOTE:
This button is available only in the thumbnail view.
Delete the selected pages.
NOTE:
This button is available only in the thumbnail view.
Rearrange the pages within the document. Select one or more pages and move them to the left or
right.
NOTE:
These buttons are available only in the thumbnail view.
Add a page to the document. The printer prompts you to scan additional pages.
Clear the changes made in the preview and start over.
9.
To adjust the number of copies, touch the box to the left of the Copy button, and then select the number of
copies from the keypad that opens. Select the Close
button to close the keypad.
10. When the document is ready, select Copy to begin copying.
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Copy on both sides (duplex)
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Additional copy tasks
Go to www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
Instructions are available for performing specific copy tasks, such as the following:
84
●
Copy or scan pages from books or other bound documents
●
Copy mixed-size documents
●
Copy or scan both sides of an identification card
●
Copy or scan a document into a booklet format
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6
Scan
●
Set up Scan to Email
●
Set up Scan to Network Folder
●
Set up Scan to USB Drive
●
Set up Scan to SharePoint® (Flow models only)
●
Scan to email
●
Scan to network folder
●
Scan to USB drive
●
Scan to SharePoint
●
Scan to job storage
●
HP JetAdvantage business solutions
●
Additional scan tasks
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
HP's all-inclusive help for the printer includes the following information:
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●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
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Set up Scan to Email
●
Introduction
●
Before you begin
●
Step one: Access the HP Embedded Web Server (EWS)
●
Step two: Configure the Network Identification settings
●
Step three: Configure the Scan to Email feature
●
Step four: Configure the Quick Sets (optional)
●
Step five: Set up Scan to Email to use Office 365 Outlook (optional)
Introduction
The printer has a feature that enables it to scan a document and send it to one or more email addresses. To use
this scan feature, the printer must be connected to a network; however, the feature is not available until it has
been configured. There are two methods for configuring Scan to Email, the Scan to Email Setup Wizard for basic
and Email Setup for advanced. Use the following information to set up the Scan to Email feature.
Before you begin
To set up the Scan to Email feature, the printer must have an active network connection.
Administrators need the following information before beginning the configuration process.
●
Administrative access to the printer
●
DNS suffix (e.g., companyname.com)
●
SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically found by doing an Internet search. For example, use terms like "Gmail
smtp server name" or "Yahoo smtp server name" to search.
●
SMTP server authentication requirements for outgoing email messages, including the user name and
password used for authentication, if applicable.
NOTE: Consult your email service provider's documentation for information on digital sending limits for your
email account. Some providers may temporarily lock your account if you exceed your sending limit.
Step one: Access the HP Embedded Web Server (EWS)
1.
86
From the Home screen on the printer control panel, touch the Information
Network
icon to display the IP address or host name.
Chapter 6 Scan
icon, and then touch the
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2.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Configure the Network Identification settings
NOTE: Configuring email setup on the Networking tab is an advanced process and might require the assistance
of a system administrator.
1.
Using the EWS top navigation tabs, click Networking.
NOTE: For configuring the network settings for use with Office 365, see "Step five: Set up Scan to Email to
use Office 365 Outlook (optional)."
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2.
In the left navigation pane, click TCP/IP Settings. A username/password might be required to access the
Network Identification tab of the EWS.
3.
On the TCP/IP Settings dialog, click the Network Identification tab.
Set up Scan to Email
87
4.
If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email
client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc.
NOTE:
If the Domain Name suffix is not set up, use the IP address.
5.
Click Apply.
6.
Click OK.
Step three: Configure the Scan to Email feature
The two options for configuring Scan to Email are the Email Setup Wizard for basic configuration and Email Setup
for advanced configuration. Use the following options to configure the Scan to Email feature:
●
Method one: Basic configuration using the Email Setup Wizard
●
Method two: Advanced configuration using the Email Setup
Method one: Basic configuration using the Email Setup Wizard
This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic configuration.
88
1.
Using the EWS top navigation tabs, click Scan/Digital Send.
2.
In the left-navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.
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3.
In the Email and Scan to Network Folder Quick Setup Wizards dialog, click the Email Setup link.
NOTE: If a message displays indicating that the Scan to Email feature is disabled, click Continue to
proceed with the configuration and enable the Scan to Email feature upon completion.
4.
On the Configure Email Servers (SMTP) dialog, select one of the following options and complete the steps:
Option one: Use a server already in use by another function
▲
Select Use a server already in use by another function, and then click Next.
Option two: Search network for outgoing email server
NOTE:
This option finds outgoing SMTP servers inside your firewall only.
a.
Select Search the network for outgoing email servers, and then click Next.
b.
Select the appropriate server from the Configure Email Server (SMTP) list, and then click Next.
c.
Select the option that describes the server’s authentication requirements:
–
Server does not require authentication: Select Server does not require authentication, and then
click Next.
-OR-
–
Server requires authentication: From the drop-down list, select an authentication option:
○
Use credentials of user to connect after Sign In at the control panel: Select Use credentials
of user to connect after Sign In at the control panel, and then click Next.
-OR-
○
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Always use these credentials: Select Always use these credentials, enter the User name
and Password, and then click Next.
Set up Scan to Email
89
Option three: Add SMTP server
a.
Select Add SMTP server
b.
Enter the Server Name and Port Number, and then click Next.
NOTE:
In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number,
and SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP
address is smtp.gmail.com, port number 465, and the SSL should be enabled.
Please refer to online sources to confirm these server settings are current and valid at the time of
configuration.
c.
Select the appropriate server authentication option:
–
Server does not require authentication: Select Server does not require authentication, and then
click Next.
-OR-
–
Server requires authentication: Select an option from the Server requires authentication dropdown list:
○
Use credentials of user to connect after Sign In at the control panel: Select Use credentials
of user to connect after Sign In at the control panel, and then click Next.
-OR-
○
5.
Always use these credentials: Select Always use these credentials, enter the User name
and Password, and then click Next.
On the Configure Email Settings dialog, enter the following information about for the sender’s email
address, and then click Next.
NOTE: When setting up the From, Subject, and Message fields, if the User editable check box is
unchecked, users will not be able to edit those fields at the printer control panel when sending an email.
Option
Description
From
Select one of the following options from the From drop-down list:
(Required)
●
User’s address (sign-in required)
●
Default From: Enter a default email address and display name in the Default From Email
Address and Default Display Name fields
NOTE: Create an email account for the printer, and use this address for the default
email address.
NOTE: Configure the email feature so that users must sign in before using it. This
prevents users from sending an email from an address that is not their own.
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Option
Description
Subject
Provide a default subject line for the email messages.
(Optional)
6.
Message
Create a custom message.
(Optional)
To use this message for all emails sent from the printer, clear the User editable check box for
Message.
In the Configure File Scan Settings area, set the default scanning preferences, and then click Next.
Option
Description
File Type
Select the default file type that the for the scanned document:
Color/Black
Quality and File Size
Resolution
7.
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●
PDF
●
JPEG
●
TIFF
●
MTIFF
●
XPS
●
PDF/A
Select the default color setting for the scanned document:
●
Color
●
Black
●
Black/Gray
●
Automatically detect
Select the default output quality for the scanned document:
●
Low (small file)
●
Medium
●
High (large file)
Select the default scan resolution for the scanned document:
●
75 dpi
●
150 dpi
●
200 dpi
●
300 dpi
●
400 dpi
●
600 dpi
Review the Summary area, and then click Finish to complete the setup.
Set up Scan to Email
91
Method two: Advanced configuration using the Email Setup
1.
Using the EWS top navigation tabs, click Scan/Digital Send, and then click Email Setup in the left navigation
pane.
NOTE: By default, the Email Setup page displays the basic settings for Scan to Email setup. To access
additional settings, click the Advanced Settings button at the bottom of the page.
2.
On the Email Setup dialog, select the Enable Scan to Email check box. If this check box is not selected, the
feature is unavailable at the printer control panel.
3.
In the Outgoing Email Servers (SMTP) area, complete the steps for one of the following options:
●
Select one of the displayed servers
●
Click Add to start the SMTP wizard.
1.
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In the SMTP wizard, select one of the following options:
○
Option one: I know my SMTP server address or host name: Enter the address of an SMTP
server, and then click Next
○
Option two: If you do not know the address of the SMTP server, select Search network for
outgoing email server, and then click Next. Select the server, and then click Next.
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NOTE: If an SMTP server was already created for another printer function, the Use a server
already in use by another function option displays. Select this option, and then configure it to be
used for the email function.
2.
On the Set the basic information necessary to connect to the server dialog, set the options to
use, and then click Next.
NOTE: Some servers have problems sending or receiving emails that are larger than 5
megabytes (MB). These problems can be prevented by entering a number in Split emails if larger
than (MB).
NOTE: In most cases, the default port number does not need to be changed. However, when
using the Enable SMTP SSL Protocol option, port 587 must be used.
NOTE: If you are using Google™ Gmail for email service, select the Enable SMTP SSL Protocol
check box. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the
SSL should be enabled.
Please refer to online sources to confirm these server settings are current and valid at the time
of configuration.
3.
On the Server Authentication Requirements dialog, select the option that describes the server’s
authentication requirements:
○
Server does not require authentication, and then click Next.
○
Server requires authentication
○
From the drop-down box, select Use credentials of user to connect after Sign In at
the control panel, and then click Next.
○
From the drop-down box, select Always use these credentials, enter the Username
and Password, and then click Next.
NOTE: If using a signed-in user's credentials, set email to require sign in by the user on the
printer control panel. Deny device guest access to email by clearing the check box for email in
the Device Guest column in the Sign in and Permission Policies area on the Access Control dialog
of the Security tab. The icon in the check box changes from a check mark to a lock.
4.
On the Server Usage dialog, choose the printer functions that will send email through this SMTP
server, and then click the Next button.
NOTE: If the server requires authentication, a user name and password for sending automatic
alerts and reports from the printer will be required.
4.
5.
On the Summary and Test dialog, enter a valid email address in the Send test email to: field, and
then click Test.
6.
Verify that all of the settings are correct, and then click Finish to complete the outgoing email
server set up.
In the Address and Message Field Control area, enter a From: setting and any of the other optional settings.
Address and Message Field Control settings:
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Set up Scan to Email
93
Feature
Description
Address Field Restrictions1
Specify whether users must select an email address from an address book or whether users are
allowed to enter in an email address manually.
CAUTION: If Users must select from address book is selected, and any of the address fields are
also set as User editable, changes to those editable fields also change the corresponding values in
the address book.
To prevent users from changing contacts in the Address Book at the printer control panel, go to
the Access Control page on the Security tab, and deny Device Guest access to address book
modifications.
Allow invalid email address
formats1
Select to allow an invalid email address format.
User editable
To use the Default From address and Default Display Name for all emails sent from this printer
(unless a user is signed in), do not select the User editable check box.
When setting up the address fields, if the User editable check box is unchecked, users will not be
able to edit those fields at the printer control panel when sending an email. For send-to-me
functionality, clear the User editable check boxes for all of the address fields, including the From:
To: CC:, and BCC: fields, and then set that user's send email From: their own email address and To:
their own email address.
Default From: and Default
Display Name:
Provide an email address and name to use for the From: address for the email message.
NOTE: Create an email account for the printer, and use this address for the default email
address.
NOTE: Configure the email feature so that users must sign in before using it. This prevents users
from sending an email from an address that is not their own.
To:1
Provide a To (recipient) email address for emails.
CC:1
Provide a CC email address for emails.
BCC:1
Provide a BCC email address for emails.
Subject:
Provide a default subject line for the email messages.
Message:
Create a custom message. To use this message for all emails sent from the printer, clear or do not
select the User editable check box for Message:.
This setting is available only on the Advanced Settings page.
1
5.
In the Signing and Encryption area, set the signing and encryption preferences.
NOTE:
These settings are available only on the Advanced Settings page.
Signing and Encryption settings:
Feature
Description
Signing
Select whether to sign the security certificate.
Select the User editable check box to make this setting editable at the printer control panel.
Hashing Algorithm
Select the algorithm to use for signing the certificate.
Encryption
Select whether to encrypt the email.
Select the User editable check box to make this setting editable at the printer control panel.
Encryption Algorithm
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Chapter 6 Scan
Select the algorithm to use for encrypting the email.
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Feature
Description
Attribute for Recipient Public
Key
Enter which attribute to use to retrieve the recipient’s public key certificate from LDAP.
Use the recipient public key
certificate to verify the
recipient
Select this setting to use the recipient’s public key certificate to verify the recipient.
6.
In the Notification area, select when users will receive notifications about sent emails. The default setting is
using the signed in user's email address. If the recipient email address is blank, no notification is sent.
7.
In the Scan Settings area, set the default scanning preferences.
NOTE:
These settings are available only on the Advanced Settings page.
Scan settings:
8.
Feature
Description
Original Size
Select the page size of the original document.
Original Sides
Select whether the original document is single-sided or double-sided.
Optimize Text/Picture
Select to optimize for the output of a particular type of content.
Content Orientation
Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup
Select a value to remove faint images from the background or to remove a light background color.
Darkness
Select a value to adjust the darkness of the file.
Contrast
Select a value to adjust the contrast of the file.
Sharpness
Select a value to adjust the sharpness of the file.
Image Preview
Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options
Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges
Select this setting to specify the width of edge margins to be erased, in either inches or
millimeters, for the front side and back side of a job.
In the File Settings area, set the default file settings preferences.
File settings:
Feature
Description
File Name Prefix1
Set the default file name prefix used for files saved to a network folder.
File Name
Default file name for the file to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Suffix1
Set the default file name suffix used for files saved to a network folder.
Duplicate filename suffix default [filename]_YYYYMMDDT
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File Name Preview1
Enter a file name, and then click the Update Preview button.
File Numbering Format1
Select a file name format for when the job is divided into multiple files.
Set up Scan to Email
95
Feature
Description
Add numbering when job has
just one file (ex. _1–1)1
Select this setting to add numbering to a file name when the job is only one file instead of multiple
files.
File Type
Select the file format for the saved file.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller
file)1
Select this setting to compress the scanned file, which reduces the file size. However, the scanning
process for a High compression file might take longer than for a Normal compression file.
PDF encryption1
If the file type is PDF, then this option encrypts the output PDF file. A password must be specified
as part of the encryption. The same password must be used to open the file. The user will be
prompted to enter a password prior to scanning their job if one has not been set prior to pressing
start.
Resolution
Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they
show more detail. Lower resolution images have fewer dots per inch and show less detail, but the
file size is smaller.
Quality and File Size
Select the quality for the file. Higher-quality images require a larger file size than lower-quality
images, and they take more time to send.
Color/Black
Specify whether copies are to be printed in color, black and gray, or black only.
Suppress blank pages1
If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files1
Select this setting to scan pages into separate files based on a predetermined maximum number
of pages per file.
1
9.
This setting is available only on the Advanced Settings page.
Review the selected options to verify that they are accurate, and then click Apply to complete the setup.
Step four: Configure the Quick Sets (optional)
Quick Sets are optional short-cut jobs that can be accessed on the main Home screen or within the Quick Sets
application at the printer.
1.
In the Email Setup area of the left navigation pane, click Quick Sets.
2.
Select one of the following options:
●
Select an existing Quick Set under Quick Sets Application in the table.
-OR-
●
3.
96
Click Add to start the Quick Set Wizard.
If you selected Add, the Quick Sets Setup page opens. Complete the following information:
●
Quick Set Name: Enter a title for the new Quick Set.
●
Quick Set Description: Enter a description of the Quick Set.
●
Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user
presses Start or Start instantly when selected from the Home Screen.
4.
Define the following settings for the Quick Set: Address and Message Field Control, Signing and Encryption,
Notification, Scan Settings, File Settings.
5.
Click Finish to save the Quick Set.
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Step five: Set up Scan to Email to use Office 365 Outlook (optional)
Introduction
Microsoft Office 365 Outlook is a cloud-based email system provided by Microsoft which uses Microsoft's Simple
Mail Transfer Protocol (SMTP) server to send or receive emails. Complete the following to enable the printer to
send an email with an Office 365 Outlook account from the control panel.
NOTE:
You must have an email address account with Office 365 Outlook to configure the settings in the EWS.
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account
1.
Using the EWS top navigation tabs, click Networking.
2.
In the left navigation pane, click TCP/IP Settings.
3.
In the TCP/IP Settings area, click the Network Identification tab.
4.
If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email
client being used is listed. DNS suffixes have this format: companyname.com, Gmail.com, etc.
NOTE:
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If the Domain Name suffix is not set up, use the IP address.
5.
Click Apply.
6.
Click the Scan/Digital Send tab.
7.
On the left navigation pane, click Email Setup.
Set up Scan to Email
97
8.
On the Email Setup page, select the Enable Scan to Email check box. If this check box is not available, the
feature is unavailable at the printer control panel.
9.
In the Outgoing Email Servers (SMTP) area, click Add to start the SMTP wizard.
10. In the I know my SMTP server address or host name field, type smtp.onoffice.com, and then click Next.
11. On the Set the basic information necessary to connect to the server dialog, in the Port Number field, type
587.
NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB).
These problems can be prevented by entering a number in Split emails if larger than (MB).
12. Select the Enable SMTP SSL Protocol check box, and then click Next.
13. On the Server Authentication Requirements dialog, complete the following information:
a.
Select Server requires authentication.
b.
From the drop-down list, select Always use these credentials
c.
In the Username field, type the Office 365 Outlook email address.
d.
In the Password field, type the Office 365 Outlook account password, and then click Next.
14. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server, and
then click the Next button.
15. On the Summary and Test dialog, enter a valid email address in the Send test email to: field, and then click
Test.
16. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set up.
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Set up Scan to Network Folder
●
Introduction
●
Before you begin
●
Step one: Access the HP Embedded Web Server
●
Step two: Set up Scan to Network Folder
Introduction
This document explains how to enable and configure the Scan to Network Folder function. The printer has a
feature that enables it to scan a document and save it to a network folder. To use this scan feature, the printer
must be connected to a network; however, the feature is not available until it has been configured. There are two
methods for configuring Scan to Network Folder, the Save to Network Folder Setup Wizard for basic setup and
Save to Network Folder Setup for advanced setup.
Before you begin
NOTE:
To set up the Scan to Network Folder feature, the printer must have an active network connection.
Administrators need the following items before beginning the configuration process.
●
Administrative access to the printer
●
The fully-qualified domain name (FQDN) (e.g., \\servername.us.companyname.net\scans) of the
destination folder OR the IP address of the server (e.g., \\16.88.20.20\scans).
NOTE:
The use of the term "server" in this context refers to the computer where the shared folder resides.
Step one: Access the HP Embedded Web Server
1.
From the Home screen on the printer control panel, touch the Information
Network
icon to display the IP address or host name.
2.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then touch the
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
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Set up Scan to Network Folder
99
Step two: Set up Scan to Network Folder
Method one: Use the Scan to Network Folder Wizard
This option opens the setup wizard that is in the HP Embedded Web Server (EWS) for the printer. The setup
wizard includes the options for basic configuration.
1.
Using the EWS top navigation tabs, click Scan/Digital Send tab.
2.
In the left-navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.
3.
Click the Save to Network Folder Quick Set Wizard link.
4.
On the Add or Remove a Save to Network Folder Quick Set dialog, click Add.
NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.
NOTE: The Save to Network Folder feature can be minimally configured without creating a quick set.
However, without the quick set, users must enter the destination folder information at the control panel for
each scan job. A quick set is required to include Save to Network Folder metadata.
5.
On the Add Folder Quick Set dialog, complete the following information:
a.
In the Quick Set Title field, type a title.
NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a
folder").
6.
b.
In the Quick Set Description field, type a description explaining what the Quick Set will save.
c.
Click Next.
On the Configure Destination Folder dialog, complete the following information:
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a.
In the UNC Folder Path field, type a folder path where the scan will go.
The folder path can either be the fully-qualified domain name (FQDN) (e.g., \
\servername.us.companyname.net\scans) or the IP address of the server (e.g., \\16.88.20.20\scans).
Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.
NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP,
the IP address can change. However, the connection with an IP address might be faster because the
printer does not need to use DNS to find the destination server.
b.
From the Authentication Settings drop-down, select one of the following options:
●
Use credentials of user to connect after Sign In at the control panel
●
Always use these credentials
NOTE: If Always use these credentials is selected, a user name and password must be entered
in the corresponding fields, and the printer’s access to the folder must be verified by clicking
Verify Access.
c.
In the Windows Domain field, type the Windows domain.
TIP: To find the Windows domain in Windows 7, click Start, click Control Panel, and then click
System.
To find the Windows domain in Windows 8, click Search, enter System in the search box, and then click
System.
The domain is listed under Computer name, domain, and workgroup settings.
d.
Click Next.
7.
On the Configure File Scan Settings dialog, set the default scanning preferences for the Quick Set, and then
click Next.
8.
Review the Summary dialog, and then click Finish.
Method two: Use Scan to Network Folder Setup
This option enables advanced configuration of the Save to Network Folder feature using the HP Embedded Web
Server (EWS) for the printer.
Step one: Begin the configuration
1.
Click the Scan/Digital Send tab.
2.
On the left navigation menu, click the Scan to Network Folder Setup link.
Step two: Configure the Scan to Network Folder settings
1.
On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check box. If this box
is not selected, the feature is unavailable at the printer control panel.
2.
In the Scan to Network Folder area of the left navigation pane, click Quick Sets. Click Add to open the Quick
Sets Setup dialog.
NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.
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Set up Scan to Network Folder 101
NOTE: The Scan to Network Folder feature can be minimally configured without creating a quick set.
However, without the quick set, users must enter the destination folder information at the control panel for
each scan job. A quick set is required to include Scan to Network Folder metadata.
Complete all of the settings in the Quick Set Setup to fully configure the Scan to Network Folder feature.
Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel
Use the Set the button location for the Quick Set and options for user interaction at the control panel dialog to
configure where the Quick Set button will display on the printer control panel and to configure the level of user
interaction at the printer control panel.
1.
In the Quick Set Name field, type a title.
NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a
folder").
2.
In the Quick Set Description field, type a description explaining what the Quick Set will save.
3.
From the Quick Set Start Option list, select one of the following options:
●
Option one: Enter application, then user presses Start
●
Option two: Start instantly upon selection
Select one of the following prompt options :
○
Prompt for original sides
○
Prompt for additional pages
○
Require Preview
NOTE:
step.
4.
If Start instantly upon selection is selected, the destination folder must be entered in the next
Click Next.
Dialog two: Folder Settings
Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to.
There are two types of destination folders to select from:
●
Shared folders or FTP folders
●
Personal shared folders
There are two types of folder permissions to select from:
●
Read and write access
●
Write access only
The following information describes how to configure the folder settings.
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Configure the destination folder for scanned documents
Option 1: Shared folders or FTP folders
To save scanned documents to a standard shared folder or an FTP folder, complete the following steps:
1.
If it is not already selected, select Save to shared folders or FTP folders.
2.
Click Add.... The Add Network Folder Path dialog opens.
3.
On the Add Network Folder Path dialog, select one of the following options:
●
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Option one: Save to a standard shared network folder
Set up Scan to Network Folder 103
NOTE: For more information about creating shared network folders see Set up a shared folder
(c04431534).
1.
If it is not already selected, select Save to a standard shared network folder.
2.
In the UNC Folder Path field, type a folder path.
The folder path can either be the fully-qualified domain name (FQDN) (e.g., \
\servername.us.companyname.net\scans) or the IP address of the server (e.g., \
\16.88.20.20\scans). Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.
NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via
DHCP, the IP address can change. However, the connection with an IP address might be faster
because the printer does not need to use DNS to find the destination server.
3.
To automatically create a subfolder for scanned documents in the destination folder, select a
format for the subfolder name from the Custom Subfolder list.
To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder
access to user.
4.
To view the complete folder path for scanned documents, click Update Preview.
5.
From the Authentication Settings list, select one of the following options:
○
Use credentials of user to connect after Sign In at the control panel
○
Always use these credentials
NOTE: If Always use these credentials is selected, a user name and password must be entered
in the corresponding fields.
6.
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In the Windows Domain field, type the Windows domain.
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NOTE: To find the Windows domain in Windows 7, click Start, click Control Panel, and then click
System.
To find the Windows domain in Windows 8, click Search, enter System in the search box, and
then click System.
The domain is listed under Computer name, domain, and workgroup settings.
NOTE: If a shared folder is set to be accessed by everyone, values for a workgroup name
(default is “Workgroup”), a user name and password must be entered in the corresponding
fields. However, if the folder is within a particular user’s folders and not Public, the user name
and password of that user must be used.
NOTE: An IP address might be necessary instead of a computer name. Many home routers do
not handle computer names well, and there is no Domain Name Server (DNS). In this case, it is
best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a
new IP address. On a typical home router, this is done by setting a static IP address that is on the
same subnet, but outside the DHCP address range.
7.
●
Click OK.
Option two: Save to an FTP Server
NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the network
settings These settings are located in the EWS Networking tab, under the Advanced options.
1.
Select Save to an FTP Server.
2.
In the FTP Server field, type the FTP server name or IP address.
3.
In the Port field, type the port number.
NOTE:
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In most cases, the default port number does not need to be changed.
Set up Scan to Network Folder 105
4.
To automatically create a subfolder for scanned documents in the destination folder, select a
format for the subfolder name from the Custom Subfolder list.
5.
To view the complete folder path for scanned documents, click Update Preview.
6.
From the FTP Transfer Mode list, select one of the following options:
○
Passive
○
Active
7.
In the Username field, type the user name.
8.
In the Password field, type the password.
9.
Click Verify Access to confirm the destination can be accessed.
10. Click OK.
Option 2: Personal shared folders
To save scanned documents to a personal shared folder, complete the following steps:
NOTE: This option is used in domain environments where the administrator configures a shared folder for each
user. If the Save to a personal shared folder feature is configured, users will be required to sign in at the printer
control panel using Windows credentials or LDAP authentication.
1.
Select Save to a personal shared folder.
2.
In the Retrieve the device user’s home folder using this attribute field, type the user’s home folder in the
Microsoft Active Directory.
NOTE:
3.
Verify that the user knows where this home folder is located on the network.
To add a user name subfolder at the end of the folder path, select Create subfolder based on user name.
To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder access to
user.
Select the destination folder permissions
Option 1: Read and write access
To send scanned documents to a folder configured for read and write access, complete the following steps:
NOTE: Send only to folders with read and write access supports folder verification and job notification.
1.
If it is not already selected, select Send only to folders with read and write access.
2.
To require the printer to verify folder access before starting a scan job, select Verify folder access prior to
job start.
NOTE: Scan jobs can complete more quickly if Verify folder access prior to job start is not selected;
however, if the folder is unavailable, the scan job will fail.
3.
Click Next.
Option 2: Write access only
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To send scanned documents to a folder configured for write access only, complete the following steps:
NOTE:
Allow sending to folders with write access only does not support folder verification or job notification.
NOTE: If this option is selected, the printer cannot increment the scan filename. It sends the same filename for
all scans.
Select a time-related filename prefix or suffix for the scan filename, so that each scan is saved as a unique file,
and does not overwrite a previous file. This filename is determined by the information in the File Settings dialog
in the Quick Set Wizard.
1.
Select Allow sending to folders with write access only.
2.
Click Next.
Dialog three: Notification settings
▲
On the Notification dialog, complete one of the following tasks:
NOTE: In order to send notification emails, the printer must be set up to use an SMTP server for sending
email jobs. For more information about setting up the SMTP server for sending emails see Set up Scan to
Email (c04017973).
●
●
Option one: Do not notify
1.
Select Do not notify.
2.
To prompt the user to review their notification settings, select Prompt user prior to job start, and
then click Next.
Option two: Notify when job completes
1.
Select Notify when job completes.
2.
Select the method for delivering the notification from the Method Used to Deliver Notification
list.
If the method of notification selected is Email, type the email address in the Notification Email
Address field.
●
3.
To include a thumbnail of the first scanned page in the notification, select Include Thumbnail.
4.
To prompt the user to review their notification settings, select Prompt user prior to job start, and
then click Next.
Option three: Notify only if job fails
1.
Select Notify only if job fails.
2.
Select the method for delivering the notification from the Method Used to Deliver Notification
list.
If the method of notification selected is Email, type the email address in the Notification Email
Address field.
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3.
To include a thumbnail of the first scanned page in the notification, select Include Thumbnail.
4.
To prompt the user to review their notification settings, select Prompt user prior to job start, and
then click Next.
Set up Scan to Network Folder 107
Dialog four: Scan Settings
On the Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next.
Scan settings:
Feature
Description
Original Size
Select the page size of the original document.
Original Sides
Select whether the original document is single-sided or double-sided.
Optimize Text/Picture
Select to optimize for the output of a particular type of content.
Content Orientation
Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup
Select a value to remove faint images from the background or to remove a light background color.
Darkness
Select a value to adjust the darkness of the file.
Contrast
Select a value to adjust the contrast of the file.
Sharpness
Select a value to adjust the sharpness of the file.
Image Preview
Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options
Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges
Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Dialog five: File Settings
On the File Settings dialog, set the default file settings for the Quick Set, and then click Next.
File settings:
Feature
Description
File Name Prefix
Set the default file name prefix used for files saved to a network folder.
File Name
Default file name for the file to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Suffix
Set the default file name suffix used for files saved to a network folder.
File Name Preview
Enter a file name, and then click the Update Preview button.
File Numbering Format
Select a file name format for when the job is divided into multiple files.
Add numbering when job has
just one file (ex. _1–1)
Select this setting to add numbering to a file name when the job is only one file instead of multiple files.
File Type
Select the file format for the saved file.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller file)
Select this setting to compress the scanned file, which reduces the file size. However, the scanning
process for a High compression file might take longer than for a Normal compression file.
PDF encryption
If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as
part of the encryption. The same password must be used to open the file. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to pressing start.
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Feature
Description
Resolution
Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is
smaller.
Quality and File Size
Select the quality for the file. Higher-quality images require a larger file size than lower-quality images,
and they take more time to send.
Color/Black
Specify whether copies are to be printed in color, black and gray, or black only.
Suppress blank pages
If the Suppress blank pages option is enabled, blank pages will be ignored.
Meta Data File Format
Use the drop-down list to select the file format for meta-data information.
Create Multiple Files
Select this setting to scan pages into separate files based on a predetermined maximum number of
pages per file.
Dialog six: Summary
On the Summary dialog, review the Summary dialog, and then click Finish.
Step three: Complete the configuration
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1.
In the left-navigation pane, click Scan to Network Folder.
2.
On the Scan to Network Folder page, review the selected settings, and then click Apply to complete the
setup.
Set up Scan to Network Folder 109
Set up Scan to USB Drive
●
Introduction
●
Step one: Access the HP Embedded Web Server
●
Step two: Enable Scan to USB Drive
●
Step three: Configure the Quick Sets (optional)
●
Default scan settings for Scan to USB Drive setup
●
Default file settings for Scan to USB Drive setup
Introduction
The printer has a feature that enables it to scan a document and save it to a USB flash drive. The feature is not
available until it has been configured through the HP Embedded Web Server (EWS).
Step one: Access the HP Embedded Web Server
1.
From the Home screen on the printer control panel, touch the Information
Network
icon to display the IP address or host name.
2.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then touch the
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
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Step two: Enable Scan to USB Drive
1.
Select the Security tab.
2.
Scroll to Hardware Ports and make sure that Enable Host USB plug and play is enabled.
3.
Select the Scan/Digital Send tab.
4.
Select the Enable Scan to USB Drive check box.
5.
Click Apply at the bottom of the page.
NOTE: Most devices ship with Hard disk drives (HDDs) already installed. In some cases, additional storage
devices can be added via USB. Verify whether the Scan to USB Drive feature needs to be expanded to USB and
Hard drive
Step three: Configure the Quick Sets (optional)
NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick Sets
application.
1.
In the Scan to USB Drive area of the left navigation pane, click Quick Sets.
2.
Select one of the following options:
●
Select an existing Quick Set under Quick Sets Application in the table.
-OR-
●
3.
4.
5.
Click Add to start the Quick Set Wizard.
If you selected Add, the Quick Sets Setup page opens. Complete the following information, and then click
Next.
●
Quick Set Name: Enter a title for the new Quick Set.
●
Quick Set Description: Enter a description of the Quick Set.
●
Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user
presses Start or Start instantly when selected from the Home Screen.
Select a default location where scanned files are saved on USB storage devices inserted into the USB port
on the control panel, and then click Next. The default location options are:
●
Save at root directory of the USB storage device
●
Create or place in this folder on the USB Storage Device — The path to the folder on the USB storage
device must be specified when using this file location option. A backslash \ must be used to separate
folder\subfolder names in the path.
Select an option from the Condition on Which to Notify: drop-down list, and then click Next.
This setting determines if, or how, users are notified when a Scan To USB Drive Quick Set job completes or
fails. The options for the Condition on Which to Notify: setting are:
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Set up Scan to USB Drive 111
6.
●
Do not notify
●
Notify when job completes
●
Notify only if job fails
Choose the Scan Settings for the Quick Set, and then click Next.
NOTE: For more information on the available scan settings, see “Default scan settings for Scan to USB
Drive setup.”
7.
Choose the File Settings for the Quick Set, and then click Next.
NOTE: For more information on the available file settings, see “Default file settings for Scan to USB Drive
setup”
8.
Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit the
settings.
Default scan settings for Scan to USB Drive setup
Table 6-1 Scan settings for Scan to USB Drive Setup:
Feature
Description
Original Size
Select the page size of the original document.
Original Sides
Select whether the original document is single-sided or double-sided.
Optimize Text/Picture
Select to optimize for the output of a particular type of content.
Content Orientation
Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup
Select a value to remove faint images from the background or to remove a light background color.
Darkness
Select a value to adjust the darkness of the file.
Contrast
Select a value to adjust the contrast of the file.
Sharpness
Select a value to adjust the sharpness of the file.
Image Preview
Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options
Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges
Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Default file settings for Scan to USB Drive setup
Table 6-2 File settings for Scan to USB Drive Setup:
Option name
Description
File Name Prefix
Set the default file name prefix for the file to be saved.
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Table 6-2 File settings for Scan to USB Drive Setup: (continued)
Option name
Description
File Name
Set the default file name for the file to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Suffix
Set the default file name suffix for the file to be saved.
Duplicate filename suffix default [filename]_YYYYMMDDT
File Name Preview
Enter a file name, and then click the Update Preview button.
File Numbering Format
Select a file name format for when the job is divided into multiple files.
Add numbering when job has
just one file (ex. _1–1)
Select this setting to add numbering to a file name when the job is only one file instead of multiple files.
File Type
Select the file format for the saved file.
Select the User editable check box to make this setting editable at the printer control panel.
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High Compression (smaller file)
Select this setting to compress the scanned file, which reduces the file size. However, the scanning
process for a High compression file might take longer than for a Normal compression file.
PDF encryption
If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as
part of the encryption. The same password must be used to open the file. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to pressing start.
Resolution
Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is
smaller.
Quality and File Size
Select the quality for the file. Higher-quality images require a larger file size than lower-quality images,
and they take more time to send.
Color/Black
Specify whether the file to be saved is color, black and gray, or black only.
Suppress blank pages
If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files
Select this setting to scan pages into separate files based on a predetermined maximum number of
pages per file.
Set up Scan to USB Drive 113
Set up Scan to SharePoint® (Flow models only)
●
Introduction
●
Before you begin
●
Step one: Access the HP Embedded Web Server (EWS)
●
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set
●
Quick set scan settings and options for Scan to SharePoint®
Introduction
Use Scan to SharePoint® to scan documents directly to a Microsoft® SharePoint site. This feature eliminates the
need to scan the documents to a network folder, USB flash drive, or email message, and then manually upload
the files to the SharePoint site.
Scan to SharePoint® supports all scanning options, including the ability to scan documents as images or use the
OCR features to create text files or searchable PDFs.
The feature is disabled by default. Enable Scan to SharePoint® in the HP Embedded Web Server (EWS).
NOTE: The Scan to SharePoint® feature is only available on workflow-equipped printers.
Before you begin
Before this procedure can be completed, the destination folder that the scanned files will be saved to must exist
on the SharePoint site, and write access must be enabled to the destination folder. Scan to SharePoint® is
disabled by default.
Step one: Access the HP Embedded Web Server (EWS)
1.
From the Home screen on the printer control panel, touch the Information
Network
icon to display the IP address or host name.
2.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then touch the
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
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Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set
Follow these steps to enable the feature Scan to SharePoint feature and create a Scan to SharePoint Quick Set:
1.
Using the top navigation tabs, click Scan/Digital Send.
2.
In the left navigation pane, click Scan to SharePoint®.
NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.
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3.
Select the Enable Scan to SharePoint® check box, and then click Add....
4.
Enter a Quick Set Name (for example, “Scan to SharePoint”) and a Quick Set Description.
5.
Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control
panel, and then click the Next button.
6.
Use the following steps to add the path to the SharePoint folder.
a.
Click Add on the SharePoint® Destination page to open the Add SharePoint® Path page.
b.
Open another browser window, navigate to the SharePoint folder to use, and then copy the folder
path for the SharePoint folder from that browser window.
c.
Paste the SharePoint folder path into the SharePoint® Path: field.
d.
By default, the printer overwrites an existing file that has the same file name as the new file. Clear
Overwrite existing files so that a new file with the same name as an existing file is given an updated
time/date stamp.
e.
Select an option from the Authentication Settings drop-down menu. Select whether it is necessary to
sign in to the SharePoint site with credentials, or store the credentials within the Quick Set.
Set up Scan to SharePoint® (Flow models only) 115
NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the
Authentication Settings drop-down menu, the logged-in user must have permissions to write to the
specified SharePoint site.
NOTE: For security purposes, the printer does not display credentials entered in the Quick Set
Wizard.
f.
Click OK to complete the SharePoint path setup and navigate back to the SharePoint Destination
Settings page.
7.
Select Verify folder access prior to job start to ensure that the SharePoint folder specified as the destination
folder is accessible each time the Quick Set is used. If this option is not selected, jobs can be saved to the
SharePoint folder more quickly. However, if this option is not selected and the SharePoint folder is
inaccessible the job will fail.
8.
Click Next.
9.
Set a Condition on Which to Notify: on the Notification page. This setting configures the Quick Set to either
not notify, or to send email messages or print a summary page if a job either completes successfully or
fails. Select one of the following options from the Condition on Which to Notify: drop-down menu:
●
Select Do not notify for the Quick Set to not perform any notification action when a job completes
successfully or fails.
●
Select Notify when job completes to for the Quick Set to send a notification when a job completes
successfully.
●
Select Notify only if job fails to for the Quick Set to send a notification only when a job fails.
Selecting either Notify when job completes or Notify only if job fails requires the Method Used to Deliver
Notification: to be set. Select from the following options:
●
Email: Use this option to send an email when the selected notification condition occurs. This option
requires a valid email address in the Notification Email Address: field.
NOTE:
●
To use the email notification feature, first configure the email feature on the printer.
Print: Use this option to print the notification when the selected notification condition occurs.
NOTE: Select Include Thumbnail for either notification option to include a thumbnail image of the first
page of the scanned page of the job.
10. Click Next.
11. Select options from the Scan Settings page, and then click Next. For more information, see the table “Scan
settings for Scan to SharePoint®.”
12. Select options from the File Settings page, and then click Next. For more information, see the table “File
settings for Scan to SharePoint®.”
13. Review the summary of settings, and then click the Finish button to save the Quick Set, or click the Previous
button to edit the settings.
Quick set scan settings and options for Scan to SharePoint®
The following tables list the settings and options available in the Quick Set Wizard when adding, editing, or
copying a Scan to SharePoint® Quick Set.
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Table 6-3 Scan settings for Scan to SharePoint®
Feature
Description
Original Size
Select the page size of the original document.
Original Sides
Select whether the original document is single-sided or double-sided.
Optimize Text/Picture
Select to optimize for the output of a particular type of content.
Content Orientation
Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup
Select a value to remove faint images from the background or to remove a light background color.
Darkness
Select a value to adjust the darkness of the file.
Contrast
Select a value to adjust the contrast of the file.
Sharpness
Select a value to adjust the sharpness of the file.
Image Preview
Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options
Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges
Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Table 6-4 File settings for Scan to SharePoint
Feature
Description
File Name Prefix
Set the default file name prefix used for the file to be saved.
File Name
Default file name for the file to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Suffix
Set the default file name suffix used for the file to be saved.
Duplicate filename suffix default [filename]_YYYYMMDDT
File Name Preview
Enter a file name, and then click the Update Preview button.
File Numbering Format
Select a file name format for when the job is divided into multiple files.
Add numbering when job has
just one file (ex. _1–1)
Select this setting to add numbering to a file name when the job is only one file instead of multiple files.
File Type
Select the file format for the saved file.
Select the User editable check box to make this setting editable at the printer control panel.
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High Compression (smaller file)
Select this setting to compress the scanned file, which reduces the file size. However, the scanning
process for a High compression file might take longer than for a Normal compression file.
PDF encryption
If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as
part of the encryption. The same password must be used to open the file. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to pressing start.
Resolution
Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is
smaller.
Quality and File Size
Select the quality for the file. Higher-quality images require a larger file size than lower-quality images,
and they take more time to send.
Set up Scan to SharePoint® (Flow models only) 117
Table 6-4 File settings for Scan to SharePoint (continued)
Feature
Description
Color/Black
Specify whether copies are to be printed in color, black and gray, or black only
Suppress blank pages
If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files
Select this setting to scan pages into separate files based on a predetermined maximum number of
pages per file.
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Scan to email
Introduction
The printer has a feature that enables it to scan a document and send it to one or more email addresses.
NOTE: Before you can scan to email, your printer administrator or IT department must use the HP Embedded
Web Server to enable the feature and set it up.
Scan to email
1.
Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.
2.
From the Home screen on the printer control panel, select Scan, and then select Scan to Email.
NOTE:
3.
If prompted, type your user name and password.
Touch the To field to open a keyboard.
NOTE: If you are signed in to the printer, your user name or other default information might appear in the
From field. If so, you might not be able to change it.
4.
Specify the recipients by using one of these methods:
Enter addresses manually
▲
Enter the address in the To field. To send to multiple addresses, separate the addresses with a
semicolon, or select the Enter
button on the touchscreen keyboard after typing each address.
Enter addresses from the Contacts list
a.
Select the Contacts
b.
Select the appropriate contact list.
c.
Select a name or names from the list of contacts to add the name to the recipients list, and then
select Add.
button that is next to the To field to open the Contacts screen.
5.
Complete the Subject, File Name, and Message fields by touching the field and using the touchscreen
keyboard to enter information. Select the Close
button whenever you need to close the keyboard.
6.
To load a Quick Set, select Load, select the Quick Set, and then select Load under the Quick Sets list.
NOTE: Quick Sets are predefined settings for various types of output, such as Text, Photograph, and High
Quality. You can select a Quick Set to view the description.
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7.
To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation, select
Options in the lower left corner, and then select the settings from the Options menus. Select Done if
prompted.
8.
Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Scan to email 119
Expand button
Collapse button
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.
Zoom in or out on the selected page.
NOTE:
Select only one page at a time to use these buttons.
Rotate the page 180 degrees.
NOTE:
This button is available only in the thumbnail view.
Delete the selected pages.
NOTE:
This button is available only in the thumbnail view.
Rearrange the pages within the document. Select one or more pages and move them to the left or
right.
NOTE:
These buttons are available only in the thumbnail view.
Add a page to the document. The printer prompts you to scan additional pages.
Clear the changes made in the preview and start over.
9.
When the document is ready, select Send to email it.
120 Chapter 6 Scan
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NOTE:
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The printer might prompt you to add the email address to the contact list.
Scan to email 121
Scan to network folder
Introduction
The printer can scan a file and save it in a shared folder on the network.
NOTE: Before you can scan to a network folder, your printer administrator or IT department must use the HP
Embedded Web Server to enable the feature and configure the shared folders.
Scan to network folder
NOTE: You might be required to sign in to the printer to use this feature.
1.
Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.
2.
From the Home screen on the printer control panel, select Scan, and then select Scan to Network Folder.
3.
Specify a folder destination. Folder options must first be configured by the printer administrator.
●
To select a folder location that the administrator already set up, select Load under Quick Sets and
Defaults, select the folder, and then select Load.
●
To specify a new folder location, touch the Folder Paths field to open a touchscreen keyboard, type
the path to the folder, and then select the Enter
button. Enter user credentials if prompted and
then select Save to save the path.
NOTE: Use this format for the path: \\server\folder, where “server” is the name of the server
that hosts the shared folder, and “folder” is the name of the shared folder. If the folder is nested inside
other folders, complete all necessary segments of the path to reach the folder. For example: \
\server\folder\folder
NOTE: The Folder Paths field might have a pre-defined path, and it might not be editable. In this
situation, the administrator has configured this folder for common access.
4.
Touch the File Name text field to open a touchscreen keyboard, type the name for the file, and then select
the Enter
button.
5.
To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation, select
Options in the lower left corner, and then select the settings from the Options menus. Select Done for each
setting if prompted.
6.
Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Expand button
Collapse button
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
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Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.
Zoom in or out on the selected page.
NOTE:
Select only one page at a time to use these buttons.
Rotate the page 180 degrees.
NOTE:
This button is available only in the thumbnail view.
Delete the selected pages.
NOTE:
This button is available only in the thumbnail view.
Rearrange the pages within the document. Select one or more pages and move them to the left or
right.
NOTE:
These buttons are available only in the thumbnail view.
Add a page to the document. The printer prompts you to scan additional pages.
Clear the changes made in the preview and start over.
7.
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When the document is ready, select Send to save the file to the network folder.
Scan to network folder 123
Scan to USB drive
Introduction
The printer can scan a file and save it to a USB flash drive.
NOTE: Before you can scan to a USB drive, your printer administrator or IT department must use the HP
Embedded Web Server to enable the feature and set it up.
Scan to USB drive
NOTE: You might be required to sign in to the printer to use this feature.
1.
Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.
2.
Insert the USB drive into the USB port near the printer control panel.
3.
From the Home screen on the printer control panel, select Scan, and then select Scan to USB Drive.
4.
Select the USB drive under Destination, and then select the save location (either the root of the USB drive or
an existing folder).
5.
Touch the File Name text field to open a touchscreen keyboard, type the name for the file, and then select
the Enter
button.
6.
To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation select
Options in the lower left corner, and then select the settings from the Options menus. Select Done if
prompted.
7.
Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Expand button
Collapse button
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.
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Zoom in or out on the selected page.
NOTE:
Select only one page at a time to use these buttons.
Rotate the page 180 degrees.
NOTE:
This button is available only in the thumbnail view.
Delete the selected pages.
NOTE:
This button is available only in the thumbnail view.
Rearrange the pages within the document. Select one or more pages and move them to the left or
right.
NOTE:
These buttons are available only in the thumbnail view.
Add a page to the document. The printer prompts you to scan additional pages.
Clear the changes made in the preview and start over.
8.
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When the document is ready, select Save to save the file to the USB drive.
Scan to USB drive 125
Scan to SharePoint
Introduction
If you have a workflow-equipped printer, you can scan a document and send it to a Microsoft® SharePoint site.
This feature eliminates the need to scan the documents to a network folder, USB flash drive, or email message,
and then manually upload the files to the SharePoint site.
Scan to SharePoint® supports all scanning options, including the ability to scan documents as images or use the
OCR features to create text files or searchable PDFs.
NOTE: Before you can scan to SharePoint, your printer administrator or IT department must use the HP
Embedded Web Server to enable the feature and set it up.
Scan to SharePoint
1.
Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.
2.
From the Home screen on the printer control panel, select Scan, and then select Scan to SharePoint®.
NOTE:
It might be necessary to sign in to the printer to use this feature.
3.
To select a Quick Set, touch Select under Quick Sets, select a Quick Set, and then select Load.
4.
Select the File Name: text field to open a keyboard, type the name for the file, and then select the Enter
button.
5.
To configure settings, such as File Type and Resolution, Sides, and Content Orientation, select Options in
the lower left corner, and then select the settings from the Options menus. Select Done if prompted.
6.
Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Expand button
Collapse button
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.
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Zoom in or out on the selected page.
NOTE:
Select only one page at a time to use these buttons.
Rotate the page 180 degrees.
NOTE:
This button is available only in the thumbnail view.
Delete the selected pages.
NOTE:
This button is available only in the thumbnail view.
Rearrange the pages within the document. Select one or more pages and move them to the left or
right.
NOTE:
These buttons are available only in the thumbnail view.
Add a page to the document. The printer prompts you to scan additional pages.
Clear the changes made in the preview and start over.
7.
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When the document is ready, select Send to save it to the SharePoint location.
Scan to SharePoint 127
Scan to job storage
●
Introduction
●
Scan to job storage on the printer
●
Print from job storage on the printer
Introduction
The printer has a feature that enables it to scan a document and save it to a job storage folder on the printer. You
can retrieve the document from the printer and print it when needed.
NOTE: Before you can scan to a storage folder on the printer, your printer administrator or IT department must
use the HP Embedded Web Server to enable the feature and configure the settings.
Scan to job storage on the printer
Use this procedure to scan a document and save it to a job storage folder on the printer so that you can print
copies at any time.
1.
Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.
2.
From the Home screen on the printer control panel, select Scan, and then select Scan to Job Storage.
NOTE:
3.
If prompted, enter your user name and password.
Select the default storage folder name shown under Folder.
NOTE: If the printer administrator has configured the option, you can create a new folder. Follow these
steps to create a new folder:
a.
Select the New Folder
b.
Select the New Folder field, type the folder name, and then select OK.
icon.
4.
Make sure that you have selected the correct folder.
5.
Touch the Job Name text field to open a touchscreen keyboard, type the name for the file, and then select
button.
the Enter
6.
To make the job private, select the PIN
touchscreen keypad.
7.
To configure settings, such as Sides and Content Orientation, select Options in the lower left corner, and
then select the settings from the Options menus. Select Done for each setting if prompted.
8.
Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
128 Chapter 6 Scan
button, enter a four-digit PIN in the PIN field, and then close the
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Expand button
Collapse button
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.
Zoom in or out on the selected page.
NOTE:
Select only one page at a time to use these buttons.
Rotate the page 180 degrees.
NOTE:
This button is available only in the thumbnail view.
Delete the selected pages.
NOTE:
This button is available only in the thumbnail view.
Rearrange the pages within the document. Select one or more pages and move them to the left or
right.
NOTE:
These buttons are available only in the thumbnail view.
Add a page to the document. The printer prompts you to scan additional pages.
Clear the changes made in the preview and start over.
9.
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When the document is ready, select Save to save the file to the storage folder.
Scan to job storage 129
Print from job storage on the printer
Use this procedure to print a scanned document that is in a job storage folder on the printer.
1.
From the Home screen on the printer control panel, select Print, and then select Print from Job Storage.
2.
Under Stored Jobs to Print, select Choose, select the folder in which the document is saved, select the
document, and then select Select.
3.
If the document is private, enter the four-digit PIN in the Password field, and then select OK.
4.
To adjust the number of copies, touch the box to the left of the Print button, and then select the number of
copies from the keypad that opens. Select the Close
button to close the keypad.
5.
Select Print to print the document.
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HP JetAdvantage business solutions
HP JetAdvantage solutions are workflow and printing solutions that are easy-to-use, and both network and
cloud-based. HP JetAdvantage solutions are designed to help businesses of all types, including healthcare,
financial services, manufacturing, and public sector, manage a fleet of printers and scanners.
HP JetAdvantage Solutions include:
●
HP JetAdvantage Security solutions
●
HP JetAdvantage Management solutions
●
HP JetAdvantage Workflow solutions
●
HP JetAdvantage Mobile Printing solutions
For more information about HP JetAdvantage business workflow and printing solutions, go to www.hp.com/go/
PrintSolutions.
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HP JetAdvantage business solutions 131
Additional scan tasks
Go to www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
Instructions are available for performing specific scan tasks, such as the following:
●
Copy or scan pages from books or other bound documents
●
Copy or scan both sides of an identification card
●
Copy or scan a document into a booklet format
132 Chapter 6 Scan
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7
Fax
●
Set up fax
●
Change fax configurations
●
Send a fax
●
Additional fax tasks
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
HP's all-inclusive help for the printer includes the following information:
ENWW
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
133
Set up fax
Introduction
This information applies to fax and Flow models, or to other printers when an optional analog fax accessory has
been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or network
fax service.
Set up fax by using the printer control panel
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
●
Fax
●
Internal Fax Modem Setup
NOTE: If the Internal Fax Modem Setup menu does not appear in the menu listing, LAN or Internet
fax might be enabled. When LAN or Internet fax is enabled, the analog fax accessory is disabled and
the Internal Fax Modem Setup menu does not display. Only one fax feature, either LAN fax, analog
fax, or Internet fax, can be enabled at a time. To use analog fax when LAN fax is enabled, use the HP
Embedded Web Server to disable LAN fax.
3.
Select the location from the list on the right side of the screen, and then select Next.
4.
Touch the Company Name text field, and use the keypad to type the company name.
5.
Touch the Fax Number text field, and use the keypad to type the sending fax number. Select Next.
6.
Verify that the date and time settings are correct. Make changes as necessary, and then select Next.
7.
If a dialing prefix is required for sending faxes, touch the Dialing Prefix text field, and use the keypad to
enter the number.
8.
Review all the information on the left pane, and then select Finish to complete the fax setup.
134 Chapter 7 Fax
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Change fax configurations
NOTE: The settings configured using the control panel override any settings made in the HP Embedded Web
Server.
●
Fax dialing settings
●
General fax send settings
●
Fax receive settings
Fax dialing settings
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
●
Fax
●
Fax Send Settings
●
Fax Dialing Settings
Configure any of the following settings, and then select Done:
Menu item
Description
Redial on Error
The Redial on Error feature sets the number of times a fax number will be redialed when an
error occurs during a fax transmission.
Redial on No Answer
The Redial on No Answer setting selects the number of times the fax accessory redials if
the number dialed does not answer. The number of retries is either 0 to 1 (used in the U.S.)
or 0 to 2, depending on the location setting. The interval between retries is set by the redial
interval setting.
Redial on Busy
The Redial on Busy setting selects the number of times (0 through 9) the fax accessory
redials a number when the number is busy. The interval between retries is set by the Redial
Interval setting.
Redial Interval
The Redial Interval setting selects the number of minutes between retries if the number
dialed is busy or not answering, or if an error occurs.
NOTE: You might observe a redial message on the control panel when both the Redial on
Busy and Redial on No Answer settings are set to off. This occurs when the fax accessory
dials a number, establishes a connection, and then loses the connection. As a result of this
error condition, the fax accessory performs three automatic redial attempts regardless of
the redial settings. During this redial operation, a message displays on the control panel to
indicate that a redial is in progress.
Fax Send Speed
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The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the
Analog Fax modem while sending a fax.
●
Fast (v.34 – 33.6k)
●
Medium (v.17 – 14.4k)
●
Slow (v.29 – 9.6k)
Line Monitor Volume
Use the Line Monitor Volume setting to control the printer's dialing volume level when
sending faxes.
Dialing Mode
The Dialing Mode setting sets the type of dialing that is used: either tone (touch-tone
phones) or pulse (rotary-dial phones).
Change fax configurations 135
Menu item
Description
Dialing Prefix
The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to access an
outside line) when dialing. This prefix number is automatically added to all phone numbers
when dialed.
Detect dial tone
The Detect dial tone setting determines whether the fax checks for a dial tone before
sending a fax.
General fax send settings
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
●
Fax
●
Fax Send Settings
●
General Fax Send Settings
Configure any of the following settings, and then select Done:
Menu item
Description
Fax Number Confirmation
When the Fax Number Confirmation feature is enabled, the fax number must be entered
twice to ensure that it was entered correctly. The feature is disabled by default.
PC Fax Send
Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by default.
Error Correction Mode
Normally, the fax accessory monitors the signals on the telephone line while it is sending or
receiving a fax. If the fax accessory detects an error during the transmission and the Error
Correction Mode setting is on, the fax accessory can request that the error portion of the
fax be sent again.
The Error Correction Mode feature is enabled by default. You should turn it off only if you
are having trouble sending or receiving a fax and if you are willing to accept the errors in the
transmission and a probable quality reduction in the image. Turning off the setting might be
useful when you are trying to send a fax overseas or receive one from overseas, or if you
are using a satellite telephone connection.
NOTE: Some VoIP providers might suggest turning off the Error Correction Mode setting.
However, this is not usually necessary.
Fax Header
Use the Fax Header feature to control whether the header is appended to the top, and
content is shifted down, or if the header is overlaid on top of the previous header.
Fax receive settings
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
●
Fax
●
Fax Receive Settings
●
Fax Receive Setup
Configure any of the following settings, and then select Done:
136 Chapter 7 Fax
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Menu item
Description
Receive Mode
The Receive Mode setting determines how the fax accessory receives fax jobs. Select one of
the following options:
Rings to Answer
●
Automatic
●
TAM
●
Fax/Tel
●
Manual
The Rings to Answer setting determines the number of times the phone rings before the
call is answered by the fax accessory.
NOTE: The default range for the available options for the Rings to Answer setting is
location-specific. The range of possible Rings to Answer options is limited by location.
If the fax accessory is not answering, and the Rings to Answer setting is 1, try increasing it
to 2.
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Ring Volume
The Ring Volume setting allows you to adjust the ringer volume.
Fax Receive Speed
Touch the Fax Receive Speed drop down menu and select one of the following options:
●
Fast (v.34 – 33.6k)
●
Medium (v.17 – 14.4k)
●
Slow (v.29 – 9.6k)
Extension Phone
This setting allows you use a separate telephone in conjunction with the fax functions.
Allow Reprinting
This setting allows you to reprint received faxes.
Receive to PC
This setting allows you to receive faxes directly to your computer.
Fax Polling
This setting allows you to enable or disable the fax polling function.
Fax/Tel Ring Time
This setting determines the number of times the phone rings before the fax/tel mode
initiates.
Change fax configurations 137
Send a fax
1.
Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.
2.
From the Home screen on the printer control panel, select Fax. You might be prompted to type a user name
and password.
3.
Specify the recipients by using one of these methods:
Enter recipients manually
▲
Touch the Fax Recipients text field, and then use the keypad to enter the fax number. To send to
multiple fax numbers, separate the numbers with a semicolon, or select the Enter
button on the
touchscreen keyboard after typing each number.
Enter recipients from the Contacts list
4.
a.
Select the Contacts
b.
Select the appropriate contact list.
c.
Select a name or names from the list of contacts to add to the recipients list, and then select Add.
button that is next to the Fax Recipients field to open the Contacts screen.
To load a Quick Set, select Load, select the Quick Set, and then select Load under the Quick Sets list.
NOTE: Quick Sets are predefined settings for various types of output, such as Text, Photograph, and High
Quality. You can select a Quick Set to view the description.
5.
To configure settings, such as Resolution, Sides, and Content Orientation, select Options in the lower left
corner, and then select the settings from the Options menus. Select Done if prompted.
6.
Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.
Expand button
Collapse button
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.
Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.
138 Chapter 7 Fax
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Zoom in or out on the selected page.
NOTE:
Select only one page at a time to use these buttons.
Rotate the page 180 degrees.
NOTE:
This button is available only in the thumbnail view.
Delete the selected pages.
NOTE:
This button is available only in the thumbnail view.
Rearrange the pages within the document. Select one or more pages and move them to the left or
right.
NOTE:
These buttons are available only in the thumbnail view.
Add a page to the document. The printer prompts you to scan additional pages.
Clear the changes made in the preview and start over.
7.
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When the document is ready, select Send to send the fax.
Send a fax 139
Additional fax tasks
Go to www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
Instructions are available for performing specific fax tasks, such as the following:
●
Create and manage fax speed dial lists
●
Configure fax billing codes
●
Use a fax printing schedule
●
Block incoming faxes
●
Fax archiving and forwarding
140 Chapter 7 Fax
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8
Manage the printer
●
Advanced configuration with the HP Embedded Web Server (EWS)
●
Create a Quick Set
●
Configure IP network settings
●
Printer security features
●
Energy-conservation settings
●
HP Web Jetadmin
●
Software and firmware updates
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
HP's all-inclusive help for the printer includes the following information:
ENWW
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
141
Advanced configuration with the HP Embedded Web Server (EWS)
●
Introduction
●
How to access the HP Embedded Web Server (EWS)
●
HP Embedded Web Server features
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
●
View printer status information
●
Determine the remaining life for all supplies and order new ones
●
View and change tray configurations
●
View and change the printer control-panel menu configuration
●
View and print internal pages
●
Receive notification of printer and supplies events
●
View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
How to access the HP Embedded Web Server (EWS)
1.
From the Home screen on the printer control panel, select the Information
Network
icon to display the IP address or host name.
2.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then select the
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
●
Internet Explorer (version 8.x or greater)
●
Google Chrome (version 34.x or greater)
●
Firefox (version 20.x or greater)
142 Chapter 8 Manage the printer
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Windows® 8 or greater
●
Internet Explorer (version 9.x or greater)
●
Google Chrome (version 34.x or greater)
●
Firefox (version 20.x or greater)
●
Safari (version 5.x or greater)
●
Google Chrome (version 34.x or greater)
●
Google Chrome (version 34.x or greater)
●
Firefox (version 20.x or greater)
OS X
Linux
HP Embedded Web Server features
●
Information tab
●
General tab
●
Copy/Print tab
●
Scan/Digital Send tab
●
Fax tab
●
Troubleshooting tab
●
Security tab
●
HP Web Services tab
●
Networking tab
●
Other Links list
Information tab
Table 8-1 HP Embedded Web Server Information tab
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Menu
Description
Device Status
Shows the printer status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Job Log
Shows a summary of all jobs the printer has processed.
Configuration Page
Shows the information found on the configuration page.
Supplies Status Page
Shows the status of the supplies for the printer.
Event Log Page
Shows a list of all printer events and errors. Use the HP Instant Support link (in the page
footer on all HP Embedded Web Server pages) to connect to a set of dynamic web pages
that help solve problems. These pages also show additional services available for the
printer.
Advanced configuration with the HP Embedded Web Server (EWS) 143
Table 8-1 HP Embedded Web Server Information tab (continued)
Menu
Description
Usage Page
Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.
Device Information
Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
Control Panel Snapshot
Shows an image of the current screen on the control panel display.
Print
Upload a print-ready file from the computer to print. The printer uses the default print
settings to print the file.
Printable Reports and Pages
Lists the internal reports and pages for the printer. Select one or more items to print or
view.
Open Source Licenses
Shows a summary of the licenses for open source software programs that can be used with
the printer.
General tab
Table 8-2 HP Embedded Web Server General tab
Menu
Description
Control Panel Customization
Reorder, show, or hide features on the control-panel display.
Change the default display language and keyboard layouts.
Quick Sets
Configure jobs that are available in the Quick Sets area of the Home screen on the printer
control panel.
Alerts
Setup email alerts for various printer and supplies events.
Control Panel Settings App
Shows the Settings app options that are available on the printer control panel.
General Settings
Configure how the printer recovers from jams and whether copy jobs initiated at the printer
control panel take priority over print jobs.
AutoSend
Configure the printer to send automated emails regarding printer configuration and
supplies to specific email addresses.
Edit Other Links
Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.
Ordering Information
Enter information about ordering replacement cartridges. This information displays on the
supplies status page.
Device Information
Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.
Language
Set the language in which to display the HP Embedded Web Server information.
Date/Time Settings
Set the date and time or synchronize with a network time server.
Energy Settings
Set or edit sleep settings for business and non-business hours and wake, sleep, and holiday
events for the printer.
Set which interactions with the printer cause it to wake from sleep mode.
Backup and Restore
Create a backup file that contains printer and user data. If necessary, use this file to restore
data to the printer.
Reset Factory Settings
Restore printer settings to the factory defaults.
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Table 8-2 HP Embedded Web Server General tab (continued)
Menu
Description
Solution Installer
Install third-party software packages that extend or modify the functionality of the printer.
Firmware Upgrade
Download and install printer firmware upgrade files.
Quota and Statistics Services
Provides connection information about third-party job-statistics services.
Copy/Print tab
Table 8-3 HP Embedded Web Server Copy/Print tab
Menu
Description
Print from USB Drive Settings
Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs
Enable or disable the ability to store jobs in the printer memory.
Configure job-storage options.
Default Print Options
Configure the default options for print jobs.
Restrict Color
Permit or restrict color printing and copying.
(Color printers only)
Specify permissions for individual users or for jobs that are sent from specific software
programs.
PCL and PostScript Settings
Adjust the PCL and PostScript settings for all print jobs, including copy jobs and received
faxes.
Print Quality
Configure the print quality settings, including color adjustment, image registration, and
allowed paper types.
Manage Supplies
Configure how the printer reacts when supplies reach a Very Low state.
Copy Settings
Configure the default options and Quick Sets for copy jobs.
NOTE: If job-specific copy setting options are not set from the control panel at the start of
a job, the default settings will be used for the job.
Manage Trays
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Configure settings for paper trays.
Advanced configuration with the HP Embedded Web Server (EWS) 145
Scan/Digital Send tab
Table 8-4 HP Embedded Web Server Scan/Digital Send tab
Menu
Description
Email Setup
Configure the default email settings for digital sending, including the following:
Scan to Network Folder
●
Settings for the outgoing mail (SMTP) server
●
Settings for Email Quick Sets jobs
●
Default message settings, such as the "From" address and the subject line
●
Settings for digital signatures and encryption
●
Settings for email notifications
●
Default scan settings for email jobs
●
Default file settings for email jobs
Configure the network folder settings for digital sending, including the following:
●
Settings for Quick Sets jobs saved in a network folder
●
Settings for notifications
●
Default scan settings for jobs saved in a network folder
●
Default file settings for jobs saved in a network folder
Scan to SharePoint®
Configure the Microsoft SharePoint® settings for digital sending, including the following:
(Flow models only)
●
Settings for Quick Sets jobs saved in a document library on the SharePoint® site
●
Default settings for jobs saved in a document library on the SharePoint® site
Scan to USB Drive
Contacts
Configure the USB settings for digital sending, including the following:
●
Settings for Quick Sets jobs saved on a USB flash drive
●
Settings for notifications
●
Default scan settings for jobs saved on a USB flash drive
●
Default file settings for jobs saved on a USB flash drive
Manage contacts, including the following:
●
Add email addresses into the printer one at a time.
●
Import a large list of frequently-used email addresses on to the printer all at once,
rather than adding them one at a time.
●
Export contacts from the printer into a .CSV file on the computer to use as a data
backup, or import the records onto another HP printer.
●
Edit email addresses that have already been saved in the printer.
Preferences
Configure size detection from the scanner glass.
Email and Scan to Network Folder Quick
Setup Wizards
Configure the printer to send scanned images as email attachments.
Digital Sending Software Setup
Configure settings related to using optional Digital Sending software.
146 Chapter 8 Manage the printer
Configure the printer to save scanned images to network-folder Quick Sets. Quicks Sets
provide easy access to files saved on the network.
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Fax tab
Table 8-5 HP Embedded Web Server Fax tab
Menu
Description
Fax Send Setup
Configure settings for sending faxes, including the following:
Fax Speed Dials
●
Default settings for outgoing faxes
●
Settings for fax Quick Sets jobs
●
Settings for notifications
●
Default setting for sending faxes using the internal fax modem
●
Settings for using a LAN fax service
●
Settings for using an Internet fax service
Manage speed dials, including the following:
●
Import .CSV files containing email addresses, fax numbers, or user records, so that
they can be accessed on this printer.
●
Export email, fax, or user records from the printer into a file on the computer to use
as a data backup, or import the records onto another HP printer.
Fax Receive Setup
Configure default print options for incoming faxes, and set up a fax printing schedule.
Fax Archive and Forwarding
Enable or disable fax archiving and fax forwarding, and configure basic settings for each:
Fax Activity Log
●
Fax archiving is a method to send a copy of all incoming and outgoing faxes to an
email address, a network folder, or an FTP server.
●
Fax forwarding is a method to forward incoming faxes to a different fax device.
Contains a list of the faxes that have been sent from or received by this printer.
Troubleshooting tab
Table 8-6 HP Embedded Web Server Troubleshooting tab
Menu
Description
General Troubleshooting
Select from a variety of reports and tests to help solve problems with the printer.
Configure settings for Fax, OXPd, and Auto Recovery.
Online Help
Link to HP cloud-based online help to assist in troubleshooting printing issues.
Diagnostic Data
Export printer information to a file that can be useful for detailed problem analysis.
NOTE: This item is available only if an
administrator password is set from the
Security tab.
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Firmware Upgrade
Download and install printer firmware upgrade files.
Reset Factory Settings
Reset printer settings to factory defaults.
Advanced configuration with the HP Embedded Web Server (EWS) 147
Security tab
Table 8-7 HP Embedded Web Server Security tab
Menu
Description
General Security
Settings for general security, including the following:
●
Configure an administrator password to restrict access to certain features on the
printer.
●
Set PJL password for processing PJL commands.
●
Set file system access and firmware upgrade security.
●
Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.
●
View the status of all security settings.
Account Policy
Enable administrator account settings.
Access Control
Configure access to printer functions for specific individuals or groups, and select the
method individuals use to sign in to the printer.
Protect Stored Data
Configure and manage the internal hard drive for the printer. This printer includes an
encrypted hard drive for maximum security.
Configure settings for jobs that are stored on the printer hard drive.
Certificate Management
Install and manage security certificates for access to the printer and the network.
Web Service Security
Allow resources on this printer to be accessed by web pages from different domains. If no
sites are added to the list, then all sites are trusted.
Self Test
Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to enable
HP Web Services to use the HP ePrint feature.
Table 8-8 HP Embedded Web Server HP Web Services tab
Menu
Description
Web Services Setup
Connect this printer to HP's ePrintCenter on the web by enabling HP Web Services.
Web Proxy
Configure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.
HP JetAdvantage
Access solutions that extend the capabilities of the printer.
Networking tab
Use the Networking tab to configure and secure network settings for the printer when it is connected to an IPbased network. This tab does not display if the printer is connected to other types of networks.
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Table 8-9 HP Embedded Web Server Networking tab
Menu
Description
Configuration
Wi-Fi Direct
Configure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and
NFC printing or that have a wireless accessory installed.
NOTE:
TCP/IP Setting
The configuration options available depend on the print server model.
Configure TCP/IP settings for IPv4 and IPv6 networks.
NOTE:
The configuration options available depend on the print server model.
Network Settings
Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.
Other Settings
Configure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include firmware update, LPD
queues, USB settings, support information, and refresh rate.
AirPrint
Enable, set up, or disable network printing from Apple supported printers.
Select Language
Change the language displayed by the HP Embedded Web Server. This page displays if the
web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.
Select Location
Select a country/region for the printer
Google Cloud Print
Setup
Set up Google Cloud Print options.
Web Proxy
Configure proxy settings.
Security
Settings
View and restore current security settings to factory-default values.
Configure security settings using the Security Configuration Wizard.
NOTE: Do not use the Security Configuration Wizard to configure security settings using
network-management applications, such as HP Web Jetadmin.
Authorization
Secure Communication
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Control configuration management and use of this printer, including the following:
●
Set or change the administrator password to control access to configuration
parameters.
●
Request, install, and manage digital certificates on the HP Jetdirect print server.
●
Limit host access to this printer through an Access Control List (ACL) (for selected print
servers on IPv4 networks only).
Configure security settings.
Advanced configuration with the HP Embedded Web Server (EWS) 149
Mgmt. Protocols
802.1X Authentication
Configure and manage security protocols for this printer, including the following:
●
Set the security management level for the HP Embedded Web Server, and control
traffic over HTTP and HTTPS.
●
Configure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.
●
Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and configurationmanagement protocols.
Configure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factorydefault values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factorydefault state and reinstall the printer.
IPsec/Firewall
View or configure a Firewall policy or an IPsec/Firewall policy (for selected HP Jetdirect
models only).
Announcement Agent
Enable or disable the HP Device Announcement Agent, set the configuration server, and
configure mutual authentication using certificates.
Diagnostics
Network Statistics
Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info
View a list of network-configuration settings on the HP Jetdirect print server for each
protocol.
Configuration Page
View the HP Jetdirect configuration page, which contains status and configuration
information.
Other Links list
NOTE: Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links
menu on the General tab. The following are the default links.
Table 8-10 HP Embedded Web Server Other Links list
Menu
Description
Product Support
Connect to the support site for the printer to search for help on various topics.
Shop for Supplies
Connect to the HP SureSupply website for information on purchasing original HP supplies,
such as cartridges and paper.
HP Instant Support
Connect to the HP website to find solutions to printer problems.
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Create a Quick Set
●
Introduction
●
Step one: Access the HP Embedded Web Server (EWS)
●
Step two: Add and manage Quick Sets
Introduction
Quick Sets are short-cut jobs that are available from the Home screen or within the Quick Sets feature on the
printer control panel and do not impact the defaults set for the base application. To use a Quick Set on the printer
control panel, enable the base application.
Create Quick Sets for the following base applications to improve job accuracy and decrease the time to complete
a job:
●
Scan to Email — Use Scan to Email Quick Sets to configure and save commonly used settings for sending
jobs from the printer via email as email attachments.
●
Fax — Use Fax Quick Sets to configure and save commonly used settings for fax jobs.
●
Scan to Network Folder — Use Scan to Network Folder Quick Sets to configure and save commonly used
settings for saving jobs to a network folder.
●
Scan to USB Drive — Use Scan to USB Quick Sets to configure and save commonly used settings for saving
jobs to a USB device.
●
Copy — Use Copy Quick Sets to configure and save commonly used settings for copy jobs.
●
Scan to SharePoint® (Flow models only) — Use Scan to SharePoint Quick Sets to configure and save
commonly used settings for saving jobs to a SharePoint site.
Select from various job options, such as starting a job immediately upon selection of a quick set or requiring an
image preview before starting a job.
Step one: Access the HP Embedded Web Server (EWS)
1.
From the Home screen on the printer control panel, select the Information
Network
icon to display the IP address or host name.
2.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then select the
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
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Create a Quick Set 151
Step two: Add and manage Quick Sets
Add a Quick Set
Use the following steps to add a new Quick Set.
1.
Using the top navigation tabs, click General.
2.
In the left navigation pane, click Quick Sets.
3.
Click Add. The Quick Sets Setup page opens.
NOTE: Click Cancel on any page of Quick Sets Setup to cancel the current changes, exit Quick Sets Setup,
and return to the Quick Sets page.
4.
Select a Quick Set Type, and then click Next. The following Quick Set types are available for selection,
depending on your printer:
TIP: A Quick Set Type only needs to be determined when a quick set is created by using the General EWS
tab.
●
Scan to E-mail
●
Fax
●
Scan to Network Folder
●
Scan to USB Drive
●
Copy (MFPs only)
●
Scan to SharePoint® (workflow printers only)
5.
Enter a title for the Quick Set in the Quick Set Name (required) field.
6.
Enter a description of the Quick Set in the Quick Set Description field.
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7.
Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control
panel, and then click Next.
8.
Select settings and complete tasks in Quick Sets Setup wizard. Click Next to proceed to the next page of
available options until reaching the Summary page.
NOTE: The settings available in Quick Sets Setup vary by the type of Quick Set being added. To see the
available settings and options for each type of Quick Set, refer to the tables in the “Quick Set settings and
options” section.
9.
Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit the
settings.
Edit a Quick Set
Use the following steps to edit the settings of an existing Quick Set.
1.
Using the top navigation tabs, click General.
2.
In the left navigation pane, click Quick Sets.
3.
In the Quick Sets List area, click the check box next to the appropriate Quick Set, and then click Edit. The
Quick Sets Setup page opens.
NOTE: Click Cancel on any page of Quick Sets Setup to cancel the current changes, exit Quick Sets Setup,
and return to the Quick Sets page.
4.
5.
If necessary, modify the following settings, and then click Next:
●
Quick Set Name
●
Quick Set Description
●
Quick Set Start Option
Select settings and complete tasks in Quick Sets Setup. Click Next to proceed to the next page of available
options until reaching the Summary page.
NOTE: The settings available in Quick Sets Setup vary by the type of Quick Set being edited. To see the
available settings and options for each type of Quick Set, refer to the tables in the “Quick Set settings and
options” section.
6.
Review the Summary page, and then click Finish to save the changes made to the Quick Set.
Copy a Quick Set
1.
Using the top navigation tabs, click General.
2.
In the left navigation pane, click Quick Sets.
3.
In the Quick Sets List area, click the check box next to the appropriate Quick Set, and then click Copy. The
Quick Sets Setup page opens.
NOTE: Click Cancel on any page of Quick Sets Setup to cancel the current changes, exit Quick Sets Setup,
and return to the Quick Sets page.
4.
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If necessary, modify the following settings, and then click Next:
Create a Quick Set 153
5.
●
Quick Set Name
●
Quick Set Description
●
Quick Set Start Option
Select settings and complete tasks in Quick Sets Setup. Click Next to proceed to the next page of available
options until reaching the Summary page.
NOTE: The settings available in Quick Sets Setup vary by the type of Quick Set being copied. To see the
available settings and options for each type of Quick Set, refer to the tables in the “Quick Set settings and
options” section.
6.
Review the Summary page, and then click Finish to save the changes made to the Quick Set.
Remove a Quick Set
Use the following steps to remove a Quick Set.
1.
Using the top navigation tabs, click General.
2.
In the left navigation pane, click Quick Sets.
3.
In the Quick Sets List area, click the check box next to the appropriate Quick Set, and then click Remove...
4.
When the Confirmation Page opens, click Remove to finish removing the Quick Set.
Quick Set settings and options
The following tables list the settings and options available in the Quick Set Wizard when adding, editing, or
copying a Quick Set.
Table 8-11 Address and Message Field Control — Scan to Email Quick Sets
Option
Description
Address Field Restrictions
Use the Address Field Restrictions drop-down list to specify whether users can type an email address
or select an email address from an address book
From:
Use the From: drop-down list to set the email address that displays in the From: field of the email.
If Default From: is selected, the email address listed in the Default From: field is used.
If User's address (sign-in required) is selected, the user is required to sign in to the printer with their
email address when using the Quick Set.
This field can be set to be user-editable.
Default From:
The Default From: field is used to define the email address used when Default From: is selected in the
From: drop-down list.
Default Display Name:
Use this field to set the name displayed on the printer's control panel. If this field is not set, the value in
the Default From: displays on the printer's control panel.
This field is optional.
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Table 8-11 Address and Message Field Control — Scan to Email Quick Sets (continued)
Option
Description
To:
Use these drop-down lists to set the email recipient, CC (carbon copy) and BCC (blind carbon copy)
values.
CC:
BCC:
The options for each of these fields are:
●
User's address (sign-in required)
●
Blank
●
Specify address
These fields can be set to be user-editable
Subject:
Use this field to set the value that appears in the subject line of the email.
This field can be set to be user-editable.
Message:
Use this field to set the value for the body of the email.
This field can be set to be user-editable.
Table 8-12 Signing and Encryption — Scan to Email Quick Sets
Option
Description
Signing
Use the Signing drop-down list to specify whether the email sent using the Quick Set is digitally signed.
This field can be set to be user-editable.
Hashing Algorithm
Encryption
Use the Hashing Algorithm drop-down list to set the type hashing algorithm used with signed emails.
The following hashing algorithms are available:
●
SHA-1
●
SHA-256 (recommended)
●
SHA-384
●
SHA-512
Use the Encryption drop-down list to specify whether the email sent using the Quick Set is encrypted.
This field can be set to be user-editable.
Encryption Algorithm
Use the Encryption Algorithm drop-down list to set the encryption algorithm used for encrypted emails
sent using the Quick Set.
Attribute for Recipient Public Key
The Attribute for Recipient Public Key field is used to set the attribute used for retrieving the email
recipient's public key from LDAP for signed or encrypted emails.
Use the recipient public key
certificate to verify the recipient
Select this setting to use the recipient’s public key certificate to verify the recipient.
Table 8-13 Scan settings — Scan to Email, Fax, Scan to Network Folder, Scan to SharePoint®, and Scan to USB Drive Quick
Sets
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Option
Description
Original Size
Specify the size for the original document.
Create a Quick Set 155
Table 8-13 Scan settings — Scan to Email, Fax, Scan to Network Folder, Scan to SharePoint®, and Scan to USB Drive Quick
Sets (continued)
Option
Description
Original Sides
Select whether the original document is single-sided or double-sided.
Optimize Text/Picture
Optimize the job for the type of image being scanned: text, graphics, or photos.
Select from the following options:
●
Text: Use for documents that contain mostly text
●
Mixed: Use for documents with a mix of text and pictures
●
Printed picture: Use for line drawings and preprinted images, such as magazine clippings or pages
from books
NOTE: If bands of irregular intensity print on the copies, try selecting Printed picture to improve
the quality.
●
Content Orientation
Photograph: Use for photographic prints
Select the way the content of the original document is placed on the page:
●
Portrait: The short edge of the page is along the top.
●
Landscape: The long edge of the page is along the top.
Background Cleanup
Select a value to remove faint images from the background or to remove a light background color.
Darkness
Select a value to adjust the darkness of the file.
Contrast
Select a value to adjust the contrast of the file.
Sharpness
Select a value to adjust the sharpness of the file.
Image Preview
Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping options
Select whether or not to allow a job to be cropped and the type of cropping option.
(not available for Fax)
Erase Edges (not available for
Fax)
Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Resolution (Fax only)
Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is
smaller.
Suppress blank pages (Fax only)
If the Suppress blank pages option is enabled, blank pages will be ignored.
Table 8-14 File settings — Scan to Email, Scan to Network Folder, Scan to SharePoint®, and Scan to USB Drive Quick Sets
Feature
Description
File Name Prefix
Set the default file name prefix used for files saved to a network folder.
File Name
Default file name for the file to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Suffix
Set the default file name suffix used for files saved to a network folder.
Duplicate filename suffix default [filename]_YYYYMMDDT
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Table 8-14 File settings — Scan to Email, Scan to Network Folder, Scan to SharePoint®, and Scan to USB Drive Quick Sets
(continued)
Feature
Description
File Name Preview
Enter a file name, and then click the Update Preview button.
File Numbering Format
Select a file name format for when the job is divided into multiple files.
Add numbering when job has
just one file (ex. _1–1)
Select this setting to add numbering to a file name when the job is only one file instead of multiple files.
File Type
Select the file format for the saved file.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller file)
Select this setting to compress the scanned file, which reduces the file size. However, the scanning
process for a High compression file might take longer than for a Normal compression file.
PDF encryption
If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as
part of the encryption. The same password must be used to open the file. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to pressing start.
Resolution
Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is
smaller.
Quality and File Size
Select the quality for the file. Higher-quality images require a larger file size than lower-quality images,
and they take more time to send.
Color/Black
Specify whether copies are to be scanned in color, black and gray, or black only.
Suppress blank pages
If the Suppress blank pages option is enabled, blank pages will be ignored.
Meta Data File Format ( Scan to
Network Folder Quick Sets only)
Use the drop-down list to select the file format for meta-data information.
Create Multiple Files
The options for this field are:
●
None
●
XML
●
HPS
Select this setting to scan pages into separate files based on a predetermined maximum number of
pages per file.
Table 8-15 Copy settings — Copy Quick Sets
Option
Description
Copies
Set the default number of copies.
Sides
Select a Sides option:
●
●
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Original Sides
–
1-sided
–
2-sided
Output Sides
–
1-sided
–
2-sided
Create a Quick Set 157
Table 8-15 Copy settings — Copy Quick Sets (continued)
Option
Description
Color/Black
Specify whether copies are printed in color or in black and white:
Scan Mode
Reduce/Enlarge
●
Automatically detect: Prints color documents in color (for printers that support color copying), and
black and white documents in black and white. For mixed documents, the printer will determine
whether to print in color or black and white.
●
Color: Prints documents in color (for printers that support color copying).
●
Black: Prints documents in black and white.
Select the type of document to scan:
●
Standard Document: Scan a page or stack of pages through the document feeder, or individually
on the flatbed glass.
●
2–sided ID: Scan each side of an identification card on the flatbed glass and output them onto one
page. After scanning the first side, the printer prompts to place the second side in the correct
position on the glass.
●
Book Mode: Scan an open book and output each page of the book onto different pages.
Use the Reduce/Enlarge feature to scale the size of the document up or down.
Select a Reduce/Enlarge option:
●
Automatic: The printer automatically scales the image to fit the paper size in the tray.
●
Manual: To reduce the image, type a scaling percentage that is less than 100. To enlarge the
image, type a scaling percentage that is greater than 100.
Original Size
Specify the size for the original document.
Paper Selection
Select the paper size and type and which tray to use for the copies.
Booklet
Enable or disable Booklet Format, and select whether to Borders on each page.
Content Orientation
Select the way the content of the original document is placed on the page:
Pages per Sheet
●
Portrait: The short edge of the page is along the top.
●
Landscape: The long edge of the page is along the top.
Select how many pages to print on one sheet and the page order: to copy to one, two, or four Pages
per Sheet and select whether to Add page borders.
Pages per Sheet
●
One
●
Two
●
Four
Page Order
●
Right, then down: Prints the pages in rows
●
Down, then right: Prints the pages in columns
Click the Add page borders check box to add borders on the pages.
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Table 8-15 Copy settings — Copy Quick Sets (continued)
Option
Description
Image Adjustment
Use the settings to improve the overall quality of the copy. For example, adjust the Darkness and
Sharpness, and use the Background Cleanup setting to remove faint images from the background or to
remove a light background color.
Optimize Text/Picture
●
Darkness: Adjust to increase or decrease the amount of white and black in the colors
●
Contrast: Adjust to increase or decrease the difference between the lightest and darkest color on
the page
●
Background Cleanup: Adjust if you are having trouble copying a faint image
●
Sharpness: Adjust to sharpen or soften the image. For example, increasing the sharpness could
make text look clearer, but decreasing it could make photographs look smoother.
Optimize the job for the type of image being scanned: text, graphics, or photos.
Select from the following options:
●
Text: Use for documents that contain mostly text
●
Mixed: Use for documents with a mix of text and pictures
●
Printed picture: Use for line drawings and preprinted images, such as magazine clippings or pages
from books
NOTE: If bands of irregular intensity print on the copies, try selecting Printed picture to improve
the quality.
●
Edge-to-Edge
Photograph: Use for photographic prints
Use to avoid shadows that can display along the edges of copies when the original document is printed
close to the edges.
Combine this feature with the Reduce/Enlarge feature to ensure that the entire page is printed on the
copies.
When the Edge-to-Edge feature is turned on, the printer minimizes margins and prints as close to the
edge of the paper as possible.
Erase Edges
Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Collate
For printers that support print-job finishing, each set of copied pages are assembled in the same order
as the original document.
NOTE:
None.
If the printer has a stapler installed, select a staple option. To not staple the copies, select
Select a Collate option:
Image Preview
●
Collate on: If making more than one copy, select to assemble pages in the correct order for each
set of copies.
●
Collate off: Select to group the same pages together. For example, if making five copies of an
original document that has two pages, all five first pages are grouped together and all five second
pages are grouped together.
Select whether to require or make optional a displayed preview of the job or to disable a preview.
Example Quick Sets
Below is an example of what the Quick Sets area looks like after quick sets have been created.
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Create a Quick Set 159
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Configure IP network settings
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually configure IPv4 TCP/IP parameters from the control panel
●
Manually configure IPv6 TCP/IP parameters from the control panel
●
Link speed and duplex settings
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1.
Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the printer control panel, touch the Information
Network
icon to display the IP address or host name.
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then touch the
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.
1.
Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the printer control panel, touch the Information
icon to display the IP address or host name.
Network
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then touch the
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
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Open the General tab.
Configure IP network settings 161
3.
On the Device Information page, the default printer name is in the Device Name field. You can change this
name to uniquely identify this printer.
NOTE:
4.
Completing the other fields on this page is optional.
Click the Apply button to save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
●
Networking
●
Ethernet
●
TCP/IP
●
IPV 4 Settings
●
Config Method
3.
Select the Manual option, and then select OK.
4.
Open the Manual Settings menu.
5.
Select the IP Address, Subnet Mask, or Default Gateway option.
6.
Touch the first field to open a keypad. Enter the correct digits for the field, and then select OK.
Repeat the process for each field to be configured.
Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1.
From the Home screen on the printer control panel, select Settings.
2.
To enable manual configuration, open the following menus:
●
Networking
●
Ethernet
●
TCP/IP
●
IPV6 Settings
3.
Select Enable, select On, and then select OK.
4.
To configure the address, open the Address menu, and then touch the field to open a keypad.
5.
Use the keypad to enter the address, and then select OK.
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Link speed and duplex settings
NOTE:
This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when
the printer is idle.
1.
From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2.
Open the following menus:
3.
4.
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●
Networking
●
Ethernet
●
Link Speed
Select one of the following options:
●
Auto: The print server automatically configures itself for the highest link speed and communication
mode allowed on the network.
●
10T Half: 10 megabytes per second (Mbps), half-duplex operation
●
10T Full: 10 Mbps, full-duplex operation
●
10T Auto: 10 Mbps, automatic-duplex operation
●
100TX Half: 100 Mbps, half-duplex operation
●
100TX Full: 100 Mbps, full-duplex operation
●
100TX Auto: 100 Mbps, automatic-duplex operation
●
1000T Full: 1000 Mbps, full-duplex operation
Select OK. The printer turns off and then on.
Configure IP network settings 163
Printer security features
Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure data,
and to prevent access to valuable hardware components.
●
Security statements
●
Assign an administrator password
●
IP Security
●
Lock the formatter
●
Encryption support: HP High Performance Secure Hard Disks
Security statements
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1.
Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the printer control panel, touch the Information
Network
icon to display the IP address or host name.
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then touch the
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the Security tab.
3.
Open the General Security menu.
4.
In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username field.
5.
Enter the password in the New Password field, and then enter it again in the Verify Password field.
NOTE:
6.
To change an existing password, first enter the existing password in the Old Password field.
Click the Apply button.
NOTE: Make note of the password and store it in a safe place. The administrator password cannot be
recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the
assistance required to completely reset the printer.
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Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
1.
From the Home screen on the printer control panel, select Sign In.
2.
Follow the prompts to enter the credentials.
NOTE:
To maintain security for the printer, select Sign Out when you have finished using the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by
using the Networking tab in the HP Embedded Web Server.
Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile timesaving features and robust functionality.
Follow these steps to configure the disk in the HP Embedded Web Server:
1.
From the Home screen on the printer control panel, select the Information
Network
icon to display the IP address or host name.
2.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then select the
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
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3.
Click the Security tab.
4.
Open the Protect Stored Data menu.
5.
Configure the desired options and then click Apply.
Printer security features 165
Energy-conservation settings
Introduction
●
Set the sleep timer and configure the printer to use 1 watt or less of power
●
Set the sleep schedule
Configure sleep settings to reduce power usage when the printer is idle.
Set the sleep timer and configure the printer to use 1 watt or less of power
The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.
To configure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto Off after sleep settings.
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
●
General
●
Energy Settings
●
Sleep Settings
3.
Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.
4.
Select Auto Off after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.
NOTE: By default, the printer will wake from Auto Off in response to any activity other than USB or Wi-Fi.
For greater energy settings, you can set it to wake only to the power button by selecting Shut down (wake
on power button only).
5.
Select Done to save the settings.
Set the sleep schedule
Use the Sleep Schedule feature to configure the printer to automatically wake or go into Sleep mode at specific
times on specific days of the week.
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
●
General
●
Energy Settings
●
Sleep Schedule
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3.
Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event.
4.
For a wake or sleep event, configure the time and the days of the week for the event. Select Save to save
the setting.
Energy-conservation settings 167
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to
www.hp.com/go/webjetadmin for more information.
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Software and firmware updates
HP regularly updates features that are available in the printer firmware. To take advantage of the most current
features, update the printer firmware. Download the most recent firmware update file from the web:
Go to www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP. Click Software and
Drivers.
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Software and firmware updates 169
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9
Solve problems
●
Customer support
●
Control panel help system
●
Restore factory settings
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Improve print quality
●
Improve copy image quality
●
Improve scan image quality
●
Improve fax image quality
●
Solve wired network problems
●
Solve wireless network problems
●
Solve fax problems
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.
HP's all-inclusive help for the printer includes the following information:
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●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
171
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the flyer that was in the box
with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/pwcolor780MFP or www.hp.com/support/
pwcolor785MFP
Order additional HP service or maintenance agreements
www.hp.com/go/carepack
Register the printer
www.register.hp.com
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Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, select the
Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specific procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help
button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
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Control panel help system 173
Restore factory settings
Introduction
Use one of the following methods to restore the printer to the original settings from the factory.
NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some
settings are not changed, such as language, date, time, and some network configuration settings.
Method one: Restore factory settings from the printer control panel
1.
From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2.
Open the following menus:
3.
●
General
●
Reset Factory Settings
Touch Reset.
A verification message advises that completing the reset function might result in loss of data.
4.
Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Restore factory settings from the HP Embedded Web Server (networkconnected printers only)
1.
Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the printer control panel, touch the Information
Network
icon to display the IP address or host name.
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then touch the
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Open the General tab.
3.
On the left side of the screen, click Reset Factory Settings.
4.
Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
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A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary.
Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does
not need to be replaced now.
Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The
cartridge does not need to be replaced now unless the print quality is no longer acceptable.
HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status Page
or the HP Embedded Web Server (EWS) for the status.
NOTE: This printer is not designed to use continuous ink systems. To resume printing, remove continuous ink
system and install genuine HP (or compatible) cartridges.
NOTE: This printer is designed for ink cartridges to be used until they are empty. Refilling cartridges prior to
depletion may cause your printer to fail. If this happens, insert a new cartridge (either genuine HP or compatible)
to continue printing.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new cartridge.
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
3.
●
Manage Supplies
●
Very Low Behavior
●
Black Cartridge or Color Cartridges
Select one of the following options:
●
Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low
threshold.
●
Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue
printing beyond the Very Low setting without interaction. This can result in unsatisfactory print
quality.
●
Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the
Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.
For printers with fax capability
When the printer is set to the Stop or Prompt to continue option, there is some risk that faxes will not print when
the printer resumes printing. This can occur if the printer has received more faxes than the memory can hold
while the printer is waiting.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue
option for the cartridge, but print quality might degrade.
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A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 175
Order supplies
Order supplies and paper
www.hp.com/go/suresupply
Order through service or support providers
Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS)
To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL field. The EWS
contains a link to the HP SureSupply web site, which provides
options for purchasing Original HP supplies.
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Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●
The printer does not pick up paper
●
The printer picks up multiple sheets of paper
●
The document feeder jams, skews, or picks up multiple sheets of paper
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
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1.
Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2.
Load the tray with the correct size of paper for the job.
3.
Make sure the paper size and type are set correctly on the printer control panel.
Printer does not pick up paper or misfeeds 177
4.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 9-1 Size markings for Tray 1 or the multipurpose tray
Figure 9-2 Size markings for cassette trays
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5.
Verify that the humidity in the room is within specifications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing the ends
up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack
of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 9-3 Technique for flexing the paper stack
1
2
6.
Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
7.
The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 9-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1.
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Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the
paper. Return the stack of paper to the tray.
Printer does not pick up paper or misfeeds 179
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 9-5 Technique for flexing the paper stack
1
2
2.
Use only paper that meets HP specifications for this printer.
3.
Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack as described above.
4.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
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5.
Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 9-6 Stack-height markings
Figure 9-7 Tab for the paper stack
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Printer does not pick up paper or misfeeds 181
6.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 9-8 Size markings for Tray 1 or the multipurpose tray
Figure 9-9 Size markings for cassette trays
7.
Make sure the printing environment is within recommended specifications.
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The document feeder jams, skews, or picks up multiple sheets of paper
NOTE:
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This information applies to MFP printers only.
●
The original might have something on it, such as staples or self-adhesive notes, that must be removed.
●
Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
●
Make sure that the top document-feeder cover is closed.
●
The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
●
The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper
stack is straight and the guides are against the paper stack.
●
The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin.
●
Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
●
Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.
●
From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the
status of the document-feeder kit, and replace it if necessary.
Printer does not pick up paper or misfeeds 183
Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.
●
Paper jam locations
●
Auto-navigation for clearing paper jams
●
Experiencing frequent or recurring paper jams?
●
Clear paper jams in the document feeder
●
Clear paper jams in Tray 1
●
Clear paper jams in Tray 2
●
Clear paper jams in Tray 3
●
Clear paper jams in the output bin
●
Clear paper jams in the duplexer
●
Clear paper jams in the 3x550-sheet trays
●
Clear paper jams in the 4,000-sheet high-capacity input (HCI) tray
●
Clear paper jams in the inner finisher (785zs model only)
●
Clear staple jams (785zs model only)
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Paper jam locations
2
3
1
4
5
7
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6
1
Tray 1 and left door
2
Document feeder
3
Output bin or inner finisher (785zs model only)
4
Right door (duplexer)
5
Lower right door
6
4,000-sheet HCI feeder
7
550-sheet trays
Clear paper jams 185
Auto-navigation for clearing paper jams
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps
in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams,
click here.
1.
Use only paper that meets HP specifications for this printer.
2.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
3.
Use paper that has not previously been printed or copied on.
4.
Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6.
Make sure that the tray is fully inserted in the printer.
7.
If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
8.
Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper
type and size.
9.
Make sure the printing environment is within recommended specifications.
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Clear paper jams in the document feeder
The following information describes how to clear paper jams in the document feeder. When a jam occurs, the
control panel displays an error message and an animation that assist in clearing the jam.
1.
Lift the latch to release the document-feeder
cover.
2.
Open the document-feeder cover.
3.
Remove any jammed paper.
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Clear paper jams 187
4.
Lift the scanner lid and remove any jammed paper
from the bottom of the scanner lid.
5.
Close the scanner lid and the document feeder
cover.
6.
If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the
document. Remove all staples and paper clips from original documents.
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that
are printed on plain paper.
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Clear paper jams in Tray 1
The following information describes how to clear a paper jam in Tray 1. When a jam occurs, the control panel
displays an error message and an animation that assist in clearing the jam.
1.
If jammed paper is visible in Tray 1, clear the jam
by gently pulling the paper straight out.
2.
Close Tray 1.
3.
Open the left door.
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Clear paper jams 189
4.
Pull any jammed paper straight out.
5.
If no jammed paper is visible, pull the service fluid
container out.
6.
Pull any jammed paper straight out.
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7.
Push the service fluid container into the printer.
8.
Close the left door.
9.
If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
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Clear paper jams in Tray 2
The following information describes how to clear a paper jam in Tray 2. When a jam occurs, the control panel
displays an error message and an animation that assist in clearing the jam.
1.
Open the tray.
2.
Remove the jammed paper from the feed rollers
inside the printer. First pull the paper to the left,
and then pull it forward to remove it.
1
2
3.
Open the right door.
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4.
Remove any jammed paper.
5.
If no jammed paper is visible, remove the duplexer.
6.
Pull any jammed paper straight out.
7.
Reinstall the duplexer.
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Clear paper jams 193
8.
Close the right door.
9.
Close the tray.
10. If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
Clear paper jams in Tray 3
Use the following procedure to check for paper in all possible jam locations related to the 550-sheet trays. When
a jam occurs, the control panel displays an error message and an animation that assist in clearing the jam.
NOTE: The procedure to clear paper jams from the 1x550-sheet tray with cabinet stand is the same as for the
table-top 1x550-sheet tray. Only the table-top tray is shown here.
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1.
Open the tray.
2.
Remove the jammed paper from the feed rollers
inside the printer. First pull the paper to the left,
and then pull it forward to remove it.
1
2
3.
Open the right door and the lower-right door.
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Clear paper jams 195
4.
Gently pull out any jammed paper.
5.
If no jammed paper is visible, remove the duplexer.
6.
Pull any jammed paper straight out.
7.
Reinstall the duplexer.
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8.
Close the lower-right door and the right door, and
then close the tray.
9.
If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
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Clear paper jams in the output bin
The following information describes how to clear a paper jam in the output bin. When a jam occurs, the control
panel displays an error message and an animation that assist in clearing the jam.
1.
If paper is visible in the output bin, grasp the
leading edge and remove it.
2.
Open the left door.
3.
Remove any jammed paper.
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4.
Close the left door.
5.
If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
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Clear paper jams in the duplexer
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a
jam occurs, the control panel displays an error message and an animation that assist in clearing the jam.
1.
Open the right door.
2.
Remove any jammed paper.
3.
If no jammed paper is visible, remove the duplexer.
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4.
Pull any jammed paper straight out.
5.
Reinstall the duplexer.
6.
Close the right door.
7.
If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
Clear paper jams in the 3x550-sheet trays
Use the following procedure to check for paper in all possible jam locations related to the 3x550-sheet trays.
When a jam occurs, the control panel displays an error message and an animation that assist in clearing the jam.
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Clear paper jams 201
1.
Open one of the trays.
2.
Remove the jammed paper from the feed rollers
inside the printer. First pull the paper to the left,
and then pull it forward to remove it.
3.
Open the right door and the lower-right door.
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4.
Gently pull out any jammed paper.
5.
If no jammed paper is visible, remove the duplexer.
6.
Pull any jammed paper straight out.
7.
Reinstall the duplexer.
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Clear paper jams 203
8.
Close the right door and the lower-right door, and
then close the tray.
9.
If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
Clear paper jams in the 4,000-sheet high-capacity input (HCI) tray
The following information describes how to clear a paper jam in the 4,000-sheet high-capacity tray. When a jam
occurs, the control panel displays an error message and an animation that assist in clearing the jam.
1.
Open the left high-capacity input tray.
2.
Remove the jammed paper from the feed rollers
inside the printer. First pull the paper to the left,
and then pull it forward to remove it.
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3.
Close the left tray and open the right high-capacity
input tray.
4.
Remove the jammed paper from the feed rollers
inside the printer. First pull the paper to the left,
and then pull it forward to remove it.
5.
Open the right door and the lower right door.
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6.
Remove any damaged sheets.
7.
If no jammed paper is visible, remove the duplexer.
8.
Pull any jammed paper straight out.
9.
Reinstall the duplexer.
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10. In the lower right door area, use the green handle
to pull out the HCI jam cassette.
11. Remove any jammed paper from the jam cassette
area.
12. Use the green handle to open the top of the HCI
jam cassette, and remove any jammed paper.
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13. Close the jam cassette, and then reinstall it into the
printer.
14. Close the right door and the lower right door, and
then close the right tray.
15. If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
Clear paper jams in the inner finisher (785zs model only)
The following information describes how to clear a paper jam in the inner finisher. When a jam occurs, the control
panel displays an error message and an animation that assist in clearing the jam.
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1.
Remove any jammed paper from the inner finisher
bins.
2.
Open the left door. If jammed paper is visible inside
the jam-access door, pull it straight out to remove
it.
3.
Close the left door.
4.
If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
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Clear staple jams (785zs model only)
The following information describes how to clear a staple jam. When a jam occurs, the control panel displays an
error message and an animation that assist in clearing the jam.
1.
Open the stapler door.
2.
Pull the colored handle on the staple cartridge, and
then pull the staple cartridge straight out.
3.
Lift up on the small lever at the back of the staple
cartridge to separate the staple cartridge from the
holder, and then remove any jammed staples.
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4.
Close the lever at the back of the staple cartridge.
Be sure that it snaps into place.
5.
Insert the staple cartridge into the stapler and
push on the colored handle until it snaps into place.
6.
Close the stapler door.
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Improve print quality
Introduction
Occasionally, the printer might have print-quality issues such as streaks or fading, missing black or other colors,
blurred or fuzzy text, and ink streaks or smears. Try the following solutions in the order presented. When one of
the solutions resolves the issue, there is no need to continue with the other procedures.
NOTE: If the issue only occurs on copies, see “Improve copy image quality.”
●
Check the cartridge status
●
Update the printer firmware
●
Change the print quality setting
●
Print from a different software program
●
Check paper and quality settings
●
Check grayscale and black settings
●
Adjust color settings (Windows)
●
Check paper and the printing environment
●
Visually inspect the cartridge
●
Clean the printer
●
Try a different print driver
Check the cartridge status
Print quality problems can occur when using a cartridge that is at its estimated end of life. Follow these steps to
check the estimated life remaining in the cartridges and if applicable, the status of other replaceable
maintenance parts.
Step one: Check the control panel
▲
Check the control panel to see whether it displays any messages or warning
icons. Select the icon to
view the message. Replace the cartridge if the message indicates that a cartridge needs to be replaced or is
in the very low condition.
NOTE: If you would like more detailed information about the cartridge status before replacing the
cartridge, continue to the next step.
Step two: Check supplies status
1.
From the Home screen on the printer control panel, select Reports.
2.
Select the Configuration/Status Pages menu and then select the Supplies Status Page.
3.
Select View to view the report on the control panel, or select Print to print the page.
4.
Look at the Supplies Status Page to check the percent of life remaining for the cartridges and, if applicable,
the status of other replaceable maintenance parts.
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●
The Supplies Status Page indicates when a supply level is very low. After an HP supply has reached
the very low threshold, HP’s premium protection warranty on that supply has ended.
●
The cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
●
If you determine that you need to replace a cartridge or other replaceable maintenance parts, the
Supplies Status Page lists the genuine HP part numbers.
Update the printer firmware
Try updating the printer firmware. For more information, go to www.hp.com/support and select the option to
Get software and drivers. Then follow the prompts to navigate to the firmware download for the printer.
Change the print quality setting
Complete the following steps to change the print quality setting on the printer control panel.
NOTE:
The steps vary according to the type of control panel.
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
3.
●
Copy/Print or Print
●
Default print options
●
Quality Level
Select the desired quality level: General Office, Professional, or Presentation.
Print from a different software program
Try printing from a different software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check paper and quality settings
Check the print driver settings for paper and quality in the software program you are printing from, such as
Microsoft® Word.
Windows
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1.
From the software program, select the Print option.
2.
Select the printer, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
From the Paper Type options, select the paper type that best describes your paper.
5.
From the Print Quality options, select the quality or resolution setting that is appropriate for your print job.
6.
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click Print or OK to
print the job.
Improve print quality 213
OS X
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the printer.
3.
In the drop-down list just below Orientation, select Paper/Quality.
4.
From the Media Type options, select the paper type that best describes your paper.
5.
From the Print Quality options, select the quality or resolution setting that is appropriate for your print job.
6.
Click the Print button.
Check grayscale and black settings
Check the print driver settings for grayscale and black when printing to a color printer and the printed pages are
grayscale or black when color was expected.
Windows
1.
From the software program, select the Print option.
2.
Select the printer, and then click the Properties or Preferences button.
3.
Make sure that the Print in Grayscale option is turned off. Depending on your printer, the grayscale option
could appear on the Printing Shortcuts tab and the Color tab.
4.
Make sure that the Print all text in black option is turned off on the Advanced tab.
5.
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click Print or OK to
print the job.
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the printer.
3.
In the drop-down list just below Orientation, select Color.
4.
Make sure that the Print in Grayscale option is turned off.
5.
Select the triangle next to Advanced to expand the options. Make sure that the settings for Text, Graphics,
and Photo are not set to Black Only.
6.
Click the Print button.
OS X
Adjust color settings (Windows)
When printing from a software program, follow these steps if colors on the printed page do not match colors on
the computer screen, or if the colors on the printed page are not satisfactory.
1.
From the software program, select the Print option.
2.
Select the printer, and then click the Properties or Preferences button.
3.
On the Advanced tab or the Color tab, clear the HP EasyColor check box.
4.
On the Color tab, select a color theme from the Color Themes drop-down list.
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5.
●
Default (sRGB): This theme sets the printer to print RGB data in raw device mode. When using this
theme, manage color in the software program or in the operating system for correct rendering.
●
Vivid (sRGB): The printer increases the color saturation in the midtones. Use this theme when printing
business graphics.
●
Photo (sRGB): The printer interprets RGB color as if it were printed as a photograph using a digital mini
lab. The printer renders deeper, more saturated colors differently than with the Default (sRBG) theme.
Use this theme when printing photos.
●
Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color
space rather than sRGB. Turn off color management in the software program when using this theme.
●
None: No color theme is used.
●
Custom Profile: Select this option to use a custom input profile to accurately control color output (for
example, to emulate a specific printer). Download custom profiles from www.hp.com.
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click Print or OK to
print the job.
Check paper and the printing environment
Complete the following steps to check the paper that you are using and the printer’s physical environment.
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications. Problems could
include curled paper, light or faded printing, ink specks or smears, and misshapen characters. Follow these
guidelines when selecting paper:
●
Always use a paper type and weight that this printer supports.
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
●
Use paper that does not contain metallic material, such as glitter.
●
Use paper that is designed for HP PageWide printers. Do not use paper that is designed only for laser
printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
NOTE: For this printer, HP highly recommends using papers with the ColorLok® logo, based on HP internal
testing using a range of plain papers. For details, go to: www.hp.com/go/printpermanence.
Step two: Check the environment
The environment can directly affect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
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●
Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
●
Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
●
Do not place the printer in a confined space, such as a cabinet.
Improve print quality 215
●
Place the printer on a sturdy, level surface.
●
Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides,
including the top.
●
Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Visually inspect the cartridge
Follow these steps to inspect each cartridge.
CAUTION: Do not touch the gold-colored metal contacts on the edge of the cartridge. Fingerprints on the metal
contacts can cause print-quality problems.
1.
Remove the cartridge from the printer, and verify that there is no debris in the cartridge path.
2.
Check to see whether you are using a genuine HP cartridge. A genuine HP cartridge has the word “HP” on it,
or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/
learnaboutsupplies.
3.
Look at the gold-colored metal contacts on the cartridge.
●
If you see any scratches, or other damage on the metal contacts, replace the cartridge.
●
If the metal contacts do not appear to be damaged, push the cartridge gently back into its slot until it
locks in place. Print a few pages to see if the problem has resolved.
If you determine that you need to replace a cartridge, look on the cartridge or print the Supplies Status Page to
find the part number for the correct original HP cartridge.
Refilled or remanufactured cartridges
HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP
products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured
cartridge and are not satisfied with the print quality, replace the cartridge with an original HP cartridge.
NOTE: If you replace a non-HP cartridge with an original HP cartridge, the printhead will still contain non-HP
ink. The print defect may remain until the printhead is depleted of that ink and is supplied with ink from the
newly installed, original HP cartridge. Depleting the ink may require printing as many as several thousand pages
of normal text.
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Clean the printer
During the printing process, paper and dust particles can accumulate inside the printer and can cause printquality issues such as smears, streaks, lines, or repeating marks. Begin by printing the Print Quality Report, and
then continue to the appropriate cleaning procedure.
Print and interpret the Print Quality Report
The Print Quality Report is a page that is printed with bars of color from each cartridge. The report can help you
identify print-quality issues.
1.
Load plain letter-size or A4 paper.
2.
From the Home screen on the printer control panel, select Support Tools.
3.
Open the following menus:
●
Troubleshooting
●
Print Quality Pages
●
Print Quality Report
4.
Select Print to print the page.
5.
Examine the bands of color on the report. Each bar has three distinct shades, but the color should vary
minimally across the bars.
●
If one or more color bars show streaking, go to “Clean the printhead.”
●
If the color bars show little or no streaking, but the ink is smeared, go to “Clean the rollers.”
Clean the printhead
If the Print Quality Report shows streaking, follow these steps to clean the printhead.
1.
From the Home screen on the printer control panel, select Support Tools.
2.
Open the following menus:
3.
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●
Maintenance
●
Calibration/Cleaning
●
Printhead Cleaning
Select Start to begin the cleaning process, and then follow the on-screen prompts.
Improve print quality 217
NOTE: There are sequential levels of cleaning. At the end of each level, the printer produces a Print
Quality Report. If streaks appear in any of the color bars on the report, continue with the next level of
cleaning. If the problem is solved, select Cancel.
TIP:
Number each of the Print Quality Report pages in order to track print-quality improvement.
Clean the rollers
If the Print Quality Report shows smearing, follow these steps to clean the rollers.
Step one: Multifunction printers only—Clean the document feeder rollers
1.
From the Home screen on the printer control panel, select Support Tools.
2.
Open the following menus:
3.
●
Maintenance
●
Calibration/Cleaning
●
Clean Document Feeder Rollers
Select Clean Now to begin the cleaning process, and then follow the on-screen prompts.
Step two: Resolve Smear
1.
From the Home screen on the printer control panel, select Support Tools.
2.
Open the following menus:
3.
●
Maintenance
●
Calibration/Cleaning
●
Resolve smear
Select Start to begin the cleaning process.
This process will take up to three minutes as a page feeds slowly through the printer. Retain this page for
further print-quality evaluation.
Try a different print driver
Try a different print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP website: www.hp.com/support/pwcolor780MFP or
www.hp.com/support/pwcolor785MFP.
HP PCL.6 driver
This product-specific print driver is for Windows XP 32 bit, Vista 32 bit, and Server 2008 32
bit operating systems. Not all features or page sizes are supported.
HP PCL 6 driver
This product-specific print driver is for Windows 7, 8, 8.1, 10, Server 2008 64 bit, Server
2008 R2, Server 2012, and Server 2012 R2 operating systems.
HP PCL-6 driver
This product-specific print driver is for Windows 7, 8, 8.1, 10, Server 2008 64 bit, Server
2008 R2, Server 2012, and Server 2012 R2 operating systems.
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HP UPD PS driver
HP UPD PCL 6
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●
Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs
●
Provides support for printing from postscript emulation needs, or for postscript flash
font support
●
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and printer feature support for most
users
●
Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
Improve print quality 219
Improve copy image quality
If the printer is having copy quality problems, try the following solutions in the order presented to resolve the
issue.
●
Check the scanner glass for dirt and smudges
●
Calibrate the scanner
●
Check the paper settings
●
Check the image-adjustment settings
●
Optimize copy quality for text or pictures
●
Edge-to-edge copying
Try these few simple steps first:
●
Use the flatbed scanner rather than the document feeder.
●
Use high-quality originals.
●
When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted
lines, black dots, poor print quality, or unclear text.
1.
Press the power button to turn the printer off, and
then disconnect the power cable from the electrical
outlet.
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2.
Open the scanner lid.
3.
Clean the scanner glass and the document feeder
strips with a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly on
the glass or platen. They might seep and damage
the printer.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.
4.
Dry the glass and white plastic parts with a
chamois or a cellulose sponge to prevent spotting.
5.
Connect the power cable to an outlet, and then
press the power button to turn the printer on.
Calibrate the scanner
If the copied image is not positioned correctly on the page, follow these steps to calibrate the scanner.
NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against
the original document.
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1.
From the Home screen on the printer control panel, swipe until the Support Tools menu displays. Touch the
Support Tools icon to open the menu.
2.
Open the following menus:
Improve copy image quality 221
●
Maintenance
●
Calibration/Cleaning
●
Calibrate Scanner
3.
Touch the Start button to start the calibration process. Follow the on-screen prompts.
4.
Wait while the printer calibrates, and then try copying again.
Check the paper settings
Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, or areas where pigment has
dropped out.
Check the paper selection options
1.
From the Home screen on the printer control panel, select Copy.
2.
Select Options, and then scroll to and select Paper Selection.
3.
Select Paper size, and then select one of the predefined options.
4.
Select Paper type, and then select one of the predefined options.
5.
Select Paper tray, and then select one of the predefined options.
6.
Select Done to save the paper selection options.
Check the image-adjustment settings
Adjust these additional settings to improve copy quality:
●
Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
●
Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
●
Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.
●
Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without affecting
the darkness of the image.
●
Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast,
and Background Cleanup settings to the most appropriate for the scanned document.
1.
From the Home screen on the printer control panel, select Copy.
2.
Select Options, and then scroll to and select Image Adjustment.
3.
Adjust the sliders to set the levels, and select Done.
4.
Select Copy to start the copy job.
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.
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Optimize copy quality for text or pictures
Optimize the copy job for the type of image being copied: text, graphics, or photos.
1.
From the Home screen on the printer control panel, select Copy.
2.
Select Options, and then select Optimize Text/Picture.
3.
Select one of the predefined options.
4.
Select Copy to start the copy job.
NOTE:
These settings are temporary. After you have finished the job, the printer returns to the default settings.
Edge-to-edge copying
Use this feature to avoid shadows that can appear along the edges of copies when the original document is
printed close to the edges.
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1.
From the Home screen on the printer control panel, select Copy.
2.
Select Options, and then select Edge-To-Edge.
3.
Select the Edge-To-Edge output option if the original document is printed close to the paper edges.
4.
Select Copy to start the copy job.
Improve copy image quality 223
Improve scan image quality
●
Check the scanner glass for dirt and smudges
●
Check the resolution settings
●
Check the image-adjustment settings
●
Optimize scan quality for text or pictures
●
Check the output-quality settings
●
Clean the pickup rollers and separation pad in the document feeder
Try these few simple steps first:
●
Use the flatbed scanner rather than the document feeder.
●
Use high-quality originals.
●
When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted
lines, black dots, poor print quality, or unclear text.
1.
Press the power button to turn the printer off, and
then disconnect the power cable from the electrical
outlet.
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2.
Open the scanner lid.
3.
Clean the scanner glass and the document feeder
strips with a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly on
the glass or platen. They might seep and damage
the printer.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.
4.
Dry the glass and white plastic parts with a
chamois or a cellulose sponge to prevent spotting.
5.
Connect the power cable to an outlet, and then
press the power button to turn the printer on.
Check the resolution settings
NOTE:
Setting the resolution to a high value increases the file size and the scan time.
Follow these steps to adjust the resolution setting:
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1.
From the Home screen on the printer control panel, select Scan.
2.
Select one of the following Scan features:
●
Scan to Email
●
Scan to Network Folder
Improve scan image quality 225
●
Scan to USB Drive
●
Scan to SharePoint®
3.
Select Options, and then select File Type and Resolution.
4.
Select one of the predefined Resolution options, and then select Done.
5.
Select Send or Save to start the scan.
Check the image-adjustment settings
Adjust these additional settings to improve scan quality:
●
Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
●
Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
●
Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.
●
Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without affecting
the darkness of the image.
●
Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast,
and Background Cleanup settings to the most appropriate for the scanned document.
1.
From the Home screen on the printer control panel, select Scan.
2.
Select one of the following Scan features:
●
Scan to E-mail
●
Scan to Network Folder
●
Scan to USB Drive
●
Scan to Job Storage
●
Scan to SharePoint®
3.
Select Options, and then select Image Adjustment.
4.
Adjust the sliders to set the levels, and then select Done.
5.
Select Send or Save to start the scan.
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.
Optimize scan quality for text or pictures
Optimize the scan job for the type of image being scanned: text, graphics, or photos.
1.
From the Home screen on the printer control panel, select Scan.
2.
Select one of the following Scan features:
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●
Scan to E-mail
●
Scan to Network Folder
●
Scan to USB Drive
●
Scan to Job Storage
●
Scan to SharePoint®
3.
Select Options, and then select Optimize Text/Picture.
4.
Select one of the predefined options.
5.
Select Send or Save to start the scan.
NOTE:
These settings are temporary. After you have finished the job, the printer returns to the default settings.
Check the output-quality settings
This setting adjusts the level of compression when saving the file. For the highest quality, select the highest
setting.
1.
From the Home screen on the printer control panel, select Scan.
2.
Select one of the following Scan features:
●
Scan to Email
●
Scan to Network Folder
●
Scan to USB Drive
●
Scan to SharePoint®
3.
Select Options, and then select File Type and Resolution.
4.
Select one of the predefined Quality and File Size options, and then select Done.
5.
Select Send or Save to start the scan.
Clean the pickup rollers and separation pad in the document feeder
Follow these steps if the document feeder does not pick up pages correctly or produces skewed output.
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Improve scan image quality 227
1.
Lift the latch to release the document-feeder
cover.
2.
Open the document-feeder cover.
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3.
Remove any visible lint or dust from each of the
feed rollers and the separation pad using
compressed air or a clean lint-free cloth moistened
with warm water.
4.
Close the document-feeder cover.
NOTE: Verify that the latch on the top of the
document-feeder cover is completely closed.
If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace
them if necessary.
NOTE:
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New rollers have a rough surface. As rollers wear, they become smooth.
Improve scan image quality 229
Improve fax image quality
If the printer is having fax quality problems, try the following solutions in the order presented to resolve the
issue.
●
Check the scanner glass for dirt and smudges
●
Check the send-fax resolution settings
●
Check the image-adjustment settings
●
Optimize fax quality for text or pictures
●
Check the error-correction settings
●
Check the fit-to-page setting
●
Clean the pickup rollers and separation pad in the document feeder
●
Send to a different fax machine
●
Check the sender's fax machine
Try these few simple steps first:
●
Use the flatbed scanner rather than the document feeder.
●
Use high-quality originals.
●
When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted
lines, black dots, poor print quality, or unclear text.
1.
Press the power button to turn the printer off, and
then disconnect the power cable from the electrical
outlet.
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2.
Open the scanner lid.
3.
Clean the scanner glass and the document feeder
strips with a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly on
the glass or platen. They might seep and damage
the printer.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.
4.
Dry the glass and white plastic parts with a
chamois or a cellulose sponge to prevent spotting.
5.
Connect the power cable to an outlet, and then
press the power button to turn the printer on.
Check the send-fax resolution settings
Follow these steps to adjust the resolution of outgoing faxes.
NOTE:
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Increasing the resolution increases the fax size and send time.
1.
From the Home screen on the printer control panel, select Fax.
2.
Select Options.
3.
In the Options pane, scroll to and select Resolution.
4.
Select one of the predefined options, and then select Send to send the fax.
Improve fax image quality 231
Check the image-adjustment settings
Adjust these additional settings to improve send-fax quality:
●
Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
●
Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
●
Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.
●
Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without affecting
the darkness of the image.
●
Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast,
and Background Cleanup settings to the most appropriate for the scanned document.
1.
From the Home screen on the printer control panel, select Fax.
2.
Select Options.
3.
In the Options pane, scroll to and select Image Adjustment.
4.
Adjust the sliders to set the levels, and then select Done.
5.
Select Send to send the fax.
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.
Optimize fax quality for text or pictures
Optimize the fax job for the type of image being scanned: text, graphics, or photos.
1.
From the Home screen on the printer control panel, select Fax.
2.
Select Options.
3.
In the Options pane, scroll to and select Optimize Text/Picture.
4.
Select one of the predefined options.
5.
Select Send to send the fax.
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings.
Check the error-correction settings
The Error Correction Mode setting might be disabled, which can reduce image quality. Follow these steps to reenable the setting.
1.
From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2.
Open the following menus:
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3.
●
Fax
●
Fax Send Settings
●
General Fax Send Settings
Select the Error Correction Mode option. Touch the Done button.
Check the fit-to-page setting
If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the printer
attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple pages.
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
3.
●
Fax
●
Fax Receive Settings
●
Default Job Options
●
Fit to Page
Select the On option to enable the setting, or select the Off option to disable it.
Clean the pickup rollers and separation pad in the document feeder
Follow these steps if the document feeder does not pick up pages correctly or produces skewed output.
1.
Lift the latch to release the document-feeder
cover.
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Improve fax image quality 233
2.
Open the document-feeder cover.
3.
Remove any visible lint or dust from each of the
feed rollers and the separation pad using
compressed air or a clean lint-free cloth moistened
with warm water.
4.
Close the document-feeder cover.
NOTE: Verify that the latch on the top of the
document-feeder cover is completely closed.
If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace
them if necessary.
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NOTE:
New rollers have a rough surface. As rollers wear, they become smooth.
Send to a different fax machine
Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial
recipient's fax machine settings or supplies status.
Check the sender's fax machine
Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the
sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following
changes:
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●
Make sure the original document is on white (not colored) paper.
●
Increase the fax resolution, quality level, or contrast settings.
●
If possible, send the fax from a computer software program.
Improve fax image quality 235
Solve wired network problems
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
●
The periodic loss of ability to communicate with the printer
●
The printer cannot be found during driver installation
●
A periodic failure to print
NOTE: If you have been experiencing intermittent loss of network connectivity, first update the printer
firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search for your
printer, and then search on “update the firmware.”
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
configuration page from the printer control panel and locate the printer IP address that is listed on this page.
●
Poor physical connection
●
The computer is unable to communicate with the printer
●
The printer is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1.
Verify that the printer is attached to the correct network port using a cable of the correct length.
2.
Verify that cable connections are secure.
3.
Look at the network port connection on the back of the printer, and verify that the amber activity light
flashes indicating network traffic, and the green link-status light is continuously lit indicating a network link.
4.
If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate with the printer
1.
Test network communication by pinging the network.
a.
Open a command-line prompt on your computer.
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●
For Windows, click Start, click Run, type cmd, and then press Enter.
●
For OS X, go to Applications, then Utilities, and open Terminal.
b.
Type ping followed by the IP address for your printer.
c.
If the window displays round-trip times, the network is working.
2.
If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all configured for the same network (also known as subnet).
3.
Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer configuration page.
4.
If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
5.
If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the
IP address.
6.
If the IP address is correct, delete the printer and then add it again.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1.
Check the network drivers, print drivers, and the network redirection settings.
2.
Verify that the operating system is configured correctly.
The printer is disabled, or other network settings are incorrect
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1.
Review the printer’s configuration/networking pages to check the status of the network settings and
protocols.
2.
Reconfigure the network settings if necessary.
Solve wired network problems 237
Solve wireless network problems
●
Introduction
●
Wireless connectivity checklist
●
The printer does not print after the wireless configuration completes
●
The printer does not print, and the computer has a third-party firewall installed
●
The wireless connection does not work after moving the wireless router or printer
●
Cannot connect more computers to the wireless printer
●
The wireless printer loses communication when connected to a VPN
●
The network does not appear in the wireless networks list
●
The wireless network is not functioning
●
Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and Wi-Fi Direct printing are enabled on your printer, print a configuration
page from the printer control panel.
NOTE: If you have been experiencing intermittent loss of network connectivity, first update the printer
firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search for your
printer, and then search on “update the firmware.”
Wireless connectivity checklist
●
For printers that do not support simultaneous wired and wireless connections, verify that the network cable
is not connected.
●
Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on. (The wireless network indicator is solid when the printer is
connected to a wireless network, and blinking when it is searching for a wireless network.)
●
Verify that the service set identifier (SSID) is correct:
–
For a wireless connection to your network, confirm that your mobile device is connecting to the
correct router/access point.
–
For a Wi-Fi Direct connection, print a configuration page to determine the printer’s SSID.
If you are not sure that the SSID is correct, run the wireless setup again.
●
With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
●
If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
●
Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
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●
Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
●
Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
●
Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
●
Verify that the print driver is installed on the computer.
●
Verify that you have selected the correct printer port.
●
Verify that the computer and printer connect to the same wireless network.
●
If your environment has multiple wireless signals and you need the printer to support dual band networks
on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory.
●
For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless configuration completes
1.
Make sure that the printer is turned on and in the ready state.
2.
Turn off any third-party firewalls on your computer.
3.
Make sure that the wireless network is working correctly.
4.
Make sure that your computer is working correctly. If necessary, restart the computer.
5.
Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party firewall installed
1.
Update the firewall with the most recent update available from the manufacturer.
2.
If programs request firewall access when you install the printer or try to print, make sure that you allow the
programs to run.
3.
Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
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1.
Make sure that the router or printer connects to the same network that your computer connects to.
2.
Print a configuration page.
3.
Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration
for the computer.
4.
If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for the printer.
Solve wireless network problems 239
Cannot connect more computers to the wireless printer
1.
Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2.
Make sure that the printer is turned on and in the ready state.
3.
Make sure there are not more than 5 concurrent Wireless Print Direct users.
4.
Turn off any third-party firewalls on your computer.
5.
Make sure that the wireless network is working correctly.
6.
Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
●
Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
●
Make sure the wireless router is turned on and has power.
●
The network might be hidden. However, you can still connect to a hidden network. Make sure the router/
access point is advertising the SSID by checking for its SSID in the available networks seen by your mobile
device.
The wireless network is not functioning
1.
For printers that do not support simultaneous wired and wireless connections, make sure that the network
cable is disconnected.
2.
To verify if the network has lost communication, try connecting other devices to the network.
3.
Test network communication by pinging the network.
a.
4.
Open a command-line prompt on your computer.
●
For Windows, click Start, click Run, type cmd, and then press Enter.
●
For OS X, go to Applications, then Utilities, and open Terminal.
b.
Type ping followed by the router IP address.
c.
If the window displays round-trip times, the network is working.
Make sure that the router or printer connects to the same network that the computer connects to.
a.
Print a configuration page.
b.
Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
c.
If the numbers are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for the printer.
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Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
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●
Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
●
Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
●
Position the wireless router in a central location in line of sight with the wireless printers on the network.
Solve wireless network problems 241
Solve fax problems
●
Checklist for solving fax problems
●
General fax problems
Checklist for solving fax problems
Use the following checklist to help identify the cause of any fax-related problems you encounter:
●
Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the
supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the
analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.
●
Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone jack is
correctly seated in the outlet. Insert the connector into the outlet until it "clicks."
NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The ports
are similar.
●
Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall jack.
Can you hear a dial tone, and can you make or receive a phone call?
What type of phone line are you using?
●
Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.
NOTE: The phone line should be for printer fax use only and not shared with other types of telephone
devices. Examples include alarm systems that use the phone line for notifications to a monitoring
company.
●
PBX system: A business-environment phone system. Standard home phones and the fax accessory use an
analog phone signal. Some PBX systems are digital and might not be compatible with the fax accessory.
You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax machine to digital PBX
systems.
●
Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when the first
incoming line is busy. Try attaching the printer to the first incoming phone line. The fax accessory answers
the phone after it rings the number of times set in the rings-to-answer setting.
Are you using a surge-protection device?
A surge-protection device can be used between the wall jack and the fax accessory to protect the fax accessory
against electrical power passed through the phone lines. These devices can cause some fax communication
problems by degrading the quality of the phone signal. If you are having problems sending or receiving faxes and
are using one of these devices, connect the printer directly to the phone jack on the wall to determine whether
the problem is with the surge-protection device.
Are you using a phone company voice-messaging service or an answering machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax
accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-toanswer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all
calls.
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Does your phone line have a call-waiting feature?
If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in
progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax
telephone line.
Check fax accessory status
If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the
status.
1.
From the Home screen, scroll to and select Reports.
2.
Open the following menus:
3.
●
Configuration/Status Pages
●
Configuration Page
Touch the Print button to print the report, or touch the View button to view the report on the screen. The
report consists of several pages.
NOTE:
The printer IP address or host name is listed on the Jetdirect Page.
On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading, check the
Modem Status. The following table identifies the status conditions and possible solutions.
NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you
are using LAN fax or Internet fax, those configurations could be disabling the feature.
Operational / Enabled1
The analog-fax accessory is installed and ready.
Operational / Disabled1
The fax accessory is installed, but you have not configured the
required fax settings yet.
The fax accessory is installed and operational; however, the
HP Digital Sending utility has either disabled the printer fax feature
or has enabled LAN fax. When LAN fax is enabled, the analog-fax
feature is disabled. Only one fax feature, either LAN fax or analog
fax, can be enabled at a time.
NOTE: If LAN fax is enabled, the Scan to Fax feature is unavailable
on the printer control panel.
1
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Non-Operational / Enabled/Disabled1
The printer has detected a firmware failure. Upgrade the firmware.
Damaged / Enabled/Disabled1
The fax accessory has failed. Reseat the fax accessory card and
check for bent pins. If the status is still DAMAGED, replace the
analog-fax accessory card.
ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is
turned off).
Solve fax problems 243
General fax problems
The following are some common fax problems.
The fax failed to send
JBIG is enabled, and the receiving fax machine does not have JBIG capability.
Turn off the JBIG setting.
An Out of Memory status message displays on the printer control panel
The printer storage disk is full.
Delete some stored jobs from the disk. From the Home screen on the printer control panel, touch the Retrieve
from Device Memory button. Open the list of stored jobs or stored faxes. Select a job to delete, and then touch
the Delete button.
Print quality of a photo is poor or prints as a gray box
You are using the wrong page-content setting or the wrong resolution setting.
Try setting the Optimize Text/Picture option to Photograph setting.
You touched the Stop button to cancel a fax, but the fax was still sent
If the job is too far along in the sending process, you cannot cancel the job.
This is normal operation.
No fax address book button displays
None of the contacts in the selected contacts list have fax information associated with them.
Not able to locate the Fax settings in HP Web Jetadmin
Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu.
Select Digital Sending and Fax from the drop-down menu.
The header is appended to the top of the page when the overlay option is enabled
For all forwarded faxes, the printer appends the overlay header to the top of a page.
This is normal operation.
A mix of names and numbers is in the recipients box
Names and numbers can both display, depending on where they are from. The fax address book lists names, and
all other databases list numbers.
This is normal operation.
A one-page fax prints as two pages
The fax header is being appended to the top of the fax, pushing text to a second page.
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To print a one page fax on one page, set the overlay header to overlay mode, or adjust the fit-to-page setting.
A document stops in the document feeder in the middle of faxing
A jam is in the document feeder.
Clear the jam, and send the fax again.
The volume for sounds coming from the fax accessory is too high or too low
The volume setting needs to be adjusted.
Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu.
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Solve fax problems 245
246 Chapter 9 Solve problems
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Index
Symbols/Numerics
1x550-sheet trays
loading labels 39
550-sheet trays
jams 194, 201
A
accessories
ordering 46
acoustic specifications 14
AirPrint 74
alternative letterhead mode
35
Android devices
printing from 74
B
bin, output
locating 3
Bonjour
identifying 142
browser requirements
HP embedded Web Server
24, 31,
142
C
calibrate
scanner 221
cartridge
low threshold settings 175
using when low 175
cartridges
components 50
order information 50
part numbers 50
replacing 50
replacing staple 58
checklist
wireless connectivity 238
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cleaning 217
glass 220, 224, 230
color options
changing, Windows 214
color theme
changing, Windows 214
control panel
help 173
locating 3
locating features 5
copy
optimize for text or pictures 223
copy settings
HP Embedded Web Server 145
copying
both sides 82
multiple copies 80
resolution 8
single copies 80
customer support
online 172
D
default gateway, setting 162
deleting
stored jobs 70
digital send settings
HP Embedded Web Server 146
digital sending
folders 122
printer memory 128
sending documents 119
USB 124
dimensions, printer 12
document feeder
capacity 8
cleaning 227, 233
jams 187
locating 3
paper-feeding problems 183
document feeder rollers
cleaning 227, 233
double-sided printing
Mac 66
Windows 63
drivers, supported 10
duplex printing
Mac 66
duplex printing (double-sided)
settings (Windows) 62
Windows 63
duplexer
clearing jams 200
duplexing
manually (Mac) 66
manually (Windows) 63
E
easy-access USB printing 76
edge-to-edge copying 223
electrical specifications 14
Embedded Web Server
changing network settings 161
changing printer name 161
opening 161
Embedded Web Server (EWS)
assigning passwords 164
features 142
network connection 142
energy use, optimizing 166
envelopes
orientation 19
envelopes, loading 37
Ethernet (RJ-45)
locating 4
Explorer, versions supported
HP Embedded Web Server 142
Index 247
F
fax
feeding problems 244
optimize for text or pictures 232
required settings 134
settings 135
setup 134
fax port
locating 4
fax settings
HP Embedded Web Server 147
required 134
feeding problems 244
folders
sending to 122
formatter
locating 4
G
gateway, setting default 162
general configuration
HP Embedded Web Server 144
glass, cleaning 220, 224, 230
H
hard disks
encrypted 165
hardware integration pocket (HIP)
locating 3
HCI. See high-capacity input tray
Help button
locating 5
help, control panel 173
Hi-Speed USB 2.0 printing port
locating 4
high-capacity input tray
loading 32
HIP (hardware integration pocket)
locating 3
Home button
locating 5
HP Customer Care 172
HP Embedded Web Server
changing network settings 161
changing printer name 161
copy settings 145
digital send settings 146
fax settings 147
general configuration 144
HP Web Services 148
248 Index
information pages 143
network settings 148
opening 161
other links list 150
print settings 145
scan settings 146
security settings 148
troubleshooting tools 147
HP Embedded Web Server (EWS)
features 142
network connection 142
HP ePrint 73
HP ePrint software 74
HP JetAdvantage business solutions
131
HP Web Jetadmin 168
HP Web Services
enabling 148
I
image quality
check cartridge status 212
information pages
HP Embedded Web Server 143
inner finisher
clear jams 208
clear staple jams 210
inner finisher accessory
configure the operation mode 42
interface ports
locating 4
Internet Explorer, versions supported
HP Embedded Web Server 142
IP Security 165
IPsec 165
IPv4 address 162
IPv6 address 162
J
jams
550-sheet trays 194, 201
auto-navigation 186
causes of 186
document feeder 187
duplexer 200
high-capacity input tray 204
inner finisher 208
output bin 198
staples in the inner finisher 210
Tray 1 189
Tray 2 192
jams, paper
locations 185
Jetadmin, HP Web 168
JetAdvantage 131
jobs, stored
creating (Windows) 68
deleting 70
Mac settings 69
printing 70
K
keyboard
locating
3
L
label
orientation 39
labels
printing (Windows) 64
printing on 39
labels, loading 39
LAN port
locating 4
left door
locating 3
loading
paper in the 4,000-sheet highcapacity input tray 32
paper in Tray 1 18
paper in Tray 2 25
local area network (LAN)
locating 4
lock
formatter 165
M
Mac driver settings
Job Storage 69
maintenance kits
part numbers 47
managing network 161
manual duplex
Mac 66
Windows 63
margins, small
copying 223
memory
included 8
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mobile printing
Android devices 74
mobile printing solutions 8
mobile printing, software supported
12
multiple pages per sheet
printing (Mac) 67
printing (Windows) 63
N
Near Field Communication printing
72
Netscape Navigator, versions
supported
HP embedded Web Server 142
network
printer name, changing 161
settings, changing 161
settings, viewing 161
network duplex settings, changing
163
Network Folder, scan to 122
network link speed settings,
changing 163
network settings
HP Embedded Web Server 148
networks
default gateway 162
HP Web Jetadmin 168
IPv4 address 162
IPv6 address 162
subnet mask 162
supported 8
NFC connect and print 72
number of copies, changing 80
O
on/off button
locating 3
online help, control panel 173
online support 172
operating systems (OS)
supported 8
operating systems, supported 10
optimize copy images 223
optimize fax images 232
optimize scanned images 226
ordering
supplies and accessories 46
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OS (operating system)
supported 8
other links list
HP Embedded Web Server 150
output bin
clear jams 198
locating 3
P
pages per minute 8
pages per sheet
selecting (Mac) 67
selecting (Windows) 63
paper
jams 186
loading the 4,000-sheet highcapacity input tray 32
loading Tray 1 18
loading Tray 2 25
selecting 215
Tray 1 orientation 19
paper jams
550-sheet trays 194, 201
document feeder 187
high-capacity input tray 204
inner finisher 208
locations 185
output bin 198
Tray 1 189
paper pickup problems
solving 177, 179
paper type
selecting (Windows) 64
paper types
selecting (Mac) 67
paper, ordering 46
part numbers
replacement parts 47
staple cartridges 47
ports
locating 4
power
consumption 14
power connection
locating 4
power switch
locating 3
power usage
1 watt or less 166
print drivers, supported 10
print media
loading in Tray 1 18
print on both sides
Mac 66
manually, Windows 63
Windows 63
print settings
HP Embedded Web Server 145
printer memory
sending to 128
printer memory, scan to 128
printing
from USB storage accessories 76
stored jobs 70
printing on both sides
settings (Windows) 62
priority input tray
loading envelopes 37
private printing 68
R
replacement parts
part numbers 47
replacing
cartridges 50
staple cartridges 58
required settings
fax 134
resolution
copy and scan 8
restore factory settings 174
right door
locating 3
rollers
cleaning, document feeder 227,
233
S
Save to printer memory 128
scan settings
HP Embedded Web Server 146
Scan to Network Folder 122
initial setup 99
Scan to USB Drive 124
enabling 110
scanner
calibrate 221
glass cleaning 220, 224, 230
Index 249
scanning
optimize for text or pictures 226
resolution 8
scanning to email
sending documents 119
scanning to folder 122
scanning to printer folder 128
scanning to printer memory 128
scanning to USB 124
secuity settings
HP Embedded Web Server 148
security
encrypted hard disk 165
security lock slot
locating 4
sending to email
sending documents 119
service fluid container
replace 54
settings
fax 135
restore factory 174
Sign In button
locating 5
Sign Out button
locating 5
sleep mode 166
small margins 223
special paper
printing (Windows) 64
specifications
electrical and acoustic 14
speed, optimizing 166
staple cartridges
replacing 58
staple jams
inner finisher 210
stapler
setting default staple location 41
stapler door
locating 4
stapling
configure the operation mode 42
setting default location 41
Start Copy button
locating 5
status, fax accessory page 243
storage, job
Mac settings 69
store print jobs 68
250 Index
stored jobs
creating (Mac) 69
creating (Windows) 68
deleting 70
printing 70
storing jobs
with Windows 68
subnet mask 162
supplies
low threshold settings 175
ordering 46
part numbers 47
replacing cartridges 50
replacing staple cartridges 58
using when low 175
support
online 172
system requirements
HP Embedded Web Server 142
minimum 12
T
TCP/IP
manually configuring IPv4
parameters 162
manually configuring IPv6
parameters 162
technical support
online 172
touchscreen
locating features 5
transparencies
printing (Windows) 64
Tray 1
jams 189
loading envelopes 37
locating 4
paper orientation 19
Tray 1 extension
locating 4
Tray 2
jams 192
loading 25
loading labels 39
trays
capacity 8
included 8
locating 3
troubleshooting
check cartridge status 212
jams 186
network problems 236
paper feed problems 177
wired network 236
wireless network 238
troubleshooting tools
HP Embedded Web Server 147
two-sided printing
settings (Windows) 62
U
USB
sending to 124
USB port
enabling 76
locating 4
USB storage accessories
printing from 76
W
Web browser requirements
HP Embedded Web Server 142
Web sites
customer support 172
HP Web Jetadmin, downloading
168
weight, printer 12
Wi-Fi Direct Print 12, 72
wireless network
troubleshooting 238
wireless network interference 241
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