INDIAN INSTITUTE OF TECHNOLOGY GUWAHATI
NIQ No. IITG/S&P/CC‐94/NIQ/2016‐2017 ANNEXURE-I
SL NO 1:
Top of Rack Switch – I (Quantity: 06 Nos)
Loaded with 24 x 1000 Base-T auto-negotiating Copper ports and 2 X 10G SFP+ ports (10GBASESR (MM) SFP+) to support Multimode OFC with necessary Uplink Modules.
Support minimum 290Gbps switching capacity with minimum Forwarding rate of 220 Mpps. Should
have hot swap Dual redundant power supplies with necessary C13 to C14 power cables, Rack
Mountable with rack mounting hardware. Support for 30K MAC addresses, Support 4096 VLAN
,Support for 9216 bytes (Jumbo frames) on all ports. Switch Must support IPv4 and IPv6 switching
and routing in hardware from day 1.
IEEE 802.1p prioritization, IEEE 802.3x Flow control, IEEE 802.3ad Link aggregation, IEEE 802.1q,
IEEE 802.1AB Link Layer Discovery Protocol, IEEE 802.1D STP, IEEE 802.1w Rapid
Reconfiguration of Spanning Tree, IEEE 802.1q Tunneling and VLAN Trunking, Support for
Dynamic Vlan info propagation using VTP / GVRP / MVRP , Support MSTP and BPDU guard for
redundancy and loop protection, support Private VLAN , Vlan Aggregation, Port mirroring
functionality, Link Aggregation Protocol (LACP), Support for Layer 2 multi-pathing through the
elimination of STP
The switch should support advanced stacking from Day1 so that the stack behaves as a single
switching unit, providing simplified management using single IP address, single telnet session, single
CLI, auto-version checking and auto-configuration. The resilient unified stack should support atleast 9
such switches and should have a stack throughput of at least 64 Gbps. Support for IP Routing like
Static / RIP and upgradeable to OSPF , VRRP. Routing Table size of at least 8000 entries ,Policy
Based Routing
Traffic Prioritization, 802.1p support, DSCP recognition, Strict Priority Queuing, WRED, WFQ
Telnet / Console / Web View, SNMP v1, v2 & v3, Remote Configuration and Management through
secure Web Browser and CLI, Embedded RMON: 4 groups of RMON (Statistics, Alarm, Events,
History), Syslog
Security: 802.1x, MAC-based Authentication, Port Mirroring, RADIUS, support for minimum 1000
Hardware ACLs (for IPv6 and IPv4 for security and QoS ACEs)
IEEE 802.3az EEE (Energy Efficient Ethernet) that allows ports to dynamically sense idle periods
between traffic bursts and quickly switch the interfaces into a low power idle mode, reducing power
consumption
Equipped with 3 years Advance Hardware replacement and TAC support with direct replacement from
OEM depot
SL NO 2:
Top of Rack Switch –II (Quantity: 02 Nos)
Loaded with 48 x 1000 Base-T auto-negotiating Copper ports and 2 X 10G SFP+ ports (10GBASESR (MM) SFP+) to support Multimode OFC with necessary Uplink Modules.
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Support minimum 336 Gbps switching capacity with minimum Forwarding rate of 250 Mpps. Should
have hot swap Dual redundant power supplies with necessary C13 to C14 power cables, Rack
Mountable with rack mounting hardware. Support for 30K MAC addresses, Support 4096 VLAN
,Support for 9216 bytes (Jumbo frames) on all ports. Switch Must support IPv4 and IPv6 switching
and routing in hardware from day 1.
IEEE 802.1p prioritization, IEEE 802.3x Flow control, IEEE 802.3ad Link aggregation, IEEE 802.1q,
IEEE 802.1AB Link Layer Discovery Protocol, IEEE 802.1D STP, IEEE 802.1w Rapid
Reconfiguration of Spanning Tree, IEEE 802.1q Tunneling and VLAN Trunking, Support for
Dynamic Vlan info propagation using VTP / GVRP / MVRP , Support MSTP and BPDU guard for
redundancy and loop protection, support Private VLAN , Vlan Aggregation, Port mirroring
functionality, Link Aggregation Protocol (LACP), Support for Layer 2 multi-pathing through the
elimination of STP
The switch should support advanced stacking from Day1 so that the stack behaves as a single
switching unit, providing simplified management using single IP address, single telnet session, single
CLI, auto-version checking and auto-configuration. The resilient unified stack should support atleast 9
such switches and should have a stack throughput of at least 64 Gbps. Support for IP Routing like
Static / RIP and upgradeable to OSPF , VRRP. Routing Table size of at least 8000 entries ,Policy
Based Routing
Traffic Prioritization, 802.1p support, DSCP recognition, Strict Priority Queuing, WRED, WFQ
Telnet / Console / Web View, SNMP v1, v2 & v3, Remote Configuration and Management through
secure Web Browser and CLI, Embedded RMON: 4 groups of RMON (Statistics, Alarm, Events,
History), Syslog
Security: 802.1x, MAC-based Authentication, Port Mirroring, RADIUS, support for minimum 1000
Hardware ACLs (for IPv6 and IPv4 for security and QoS ACEs)
IEEE 802.3az EEE (Energy Efficient Ethernet) that allows ports to dynamically sense idle periods
between traffic bursts and quickly switch the interfaces into a low power idle mode, reducing power
consumption
Equipped with 3 years Advance Hardware replacement and TAC support with direct replacement from
OEM depot
Additional Terms & Conditions need to be fulfilled by the bidder for the above Items:
Evaluation Criteria:
To ensure that each bidder has the necessary qualifications and resources to fulfill its obligations under
the contract, the following criteria shall be evaluated. The Eligibility, Financial, Experience & Support
criteria should be passed before the technical criteria. Technical criteria will be evaluated and ranked
by the award of PASS and/or FAIL. Only the PASSED vendors will be considered for price bid. In
case a join venture makes a bid, any one of the members of the joint venture need to be qualified for
each of the criteria mentioned below.
I. Eligibility Criteria
a. All technical specifications of the quoted product(s) should be verifiable through the official website
of the OEM and the data sheet available on the web site on the day of the opening of the tender will
be considered as final and no further clarification will be cited in this regard. The URL links to the
respective documentation should be provided.
d. The bidder or the OEM should not be blacklisted by IITG or any other Educational / R&D/ PSU/
Govt organizations. A certificate or undertaking to this effect must be submitted.
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e. The principle manufacturer of switches must have an authorized service support establishment in
India.
{Note: The bidders should provide sufficient documentary evidence to support the eligibility criteria}
III. Financial Criteria
a) The Bidders audited annual financial statements (balance sheet, Income statement) for the last three
years shall be provided.
b) The average annual turnover, defined as the total payments received by the Bidder for contracts
completed or under execution, shall exceed Rupees 4(four) crore.
IV. Experience Criteria
a. Details of minimum of two(2) contracts successfully completed by the bidder within the last three
years, each of value not less than Rs.40 Lac (Rupess Forty Lac only), and in which the switches is at
least 80%, shall be provided, with addresses of purchasers. There shall be no objection by the bidder if
references are made to such users by the purchaser, and any negative references so obtained may be
grounds for the purchaser to reject the Bidder.
b. The Bidder, or the subcontractor from whom the bidder is sourcing, must have a previous
experience of successfully supplying minimum 2 orders of the listed items in the Purchase Order
intended to be quoted against this tender in a single year for each of the last 3 years(may also include
the currenty year). The purchaser’s reserves the right to reject a bid as non-responsive if it does not
fulfills the minimum Experience Criteria as detailed above.
V. Support Criteria
a. The Bidder must have their own service centre / support infrastructure located in Assam. (Preferably
in Guwahati ) (Documentary evidence valid Service Tax Registration should be submitted)
b. The Bidder must have experience of supply and maintenance facilities and must have qualified
support staff and resident engineers that can provide maintenance support for the hardware and
software items concerned and all the items quoted must be covered by these facilities. List of spare
items should be mentioned in the quotation and shall be stored in Guwahati. Similarly, all partnerships
for maintenance shown as part of the above qualifying criteria must be in existence before the
publication of this tender. Documentary proof of this must be provided. The purchaser reserves the
right to reject a bid as non-responsive if not satisfied with the level of support as detailed above.
VI. Manufacturer’s Authorization Certificate
A. Principle manufacturer of servers can submit only one bid either directly or through any one of
their system integrator. The bidder can submit bid for only one principle manufacturer of servers. Only
one solution from each bidder would be accepted. The OEM should authorize the bidder to participate
in the quote. Original copy of the MAF specific to the NIQ has to be submitted along with the tender.
B. Principle manufacturer has to provide a certificate for End of Life, End of Support and End Sell of
the quoted model(s). Original copy of the certificate has to be attached.
VII. Technical Criteria
The bidder should provide the standard technical literature (not photocopies) on the subject offered
with dealership certificate of the offered product(s). The offers which do not meet the NIQ required
technical specifications will be summarily rejected, from any further consideration. The bidder has to
provide the details Bill of Materials (BOM). Technical bids will be evaluated and ranked by the award
PASS & FAIL. The price bids of PASSED vendors would then be considered by the concerned
Purchase Committee of the institute.
VIII. Locations for the Supply, Installation & Warranty Services
The entire system as described in NIQ must be supplied, installed and commissioned at Data Centre,
Computer and Communication Centre, IIT, Guwahati – 781039.
Any document related to Exemption of Tax etc will be provided by the institute to the vendor.
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IX. Payment terms:
100% after complete delivery installation and commissioning and placement of complete stock of
spares as specified in this document.
This procedure is subject to changes and the procedure adopted by IITG for opening and evaluating
the quotations shall be final and binding on all the parties.
X. After Sales Service Guidelines:
The awarded vendor has to sign on the After Sales Service Guidelines described below:
1. IIT Guwahati will register Service Calls only at the local (Guwahati city) vendor/ company office or
their authorized dealer / agent / service centre by telephone or e-mail. At least three local active service
numbers, one Fax number & one e-mail ID to be provided.
In any circumstance, Calls will NOT be logged or registered to the Call Centre by IITG.
2. It is almost mandatory that at least one technically sound experienced service personal equipped with all
the required tools & gadgets to be deputed at IIT Guwahati on all working days for prompt after sales
service for the equipments supplied. Working hours of IIT Guwahati is 9 AM to 5:30 PM in all working
days.
3. Calls to be attended within FOUR hour of the Call registered.
4. Maximum downtime of Switches should not more than SIX hrs. under normal circumstance.
5. The replacement of the switches in stock should be available within TEN working days.
6. The vendor may arrange Almirah of their own to keep the spare parts. Request for providing space for
keeping the Almirah at Computer Centre, IITG may be considered. However, Computer Centre staff or
security people may check the belongings of the Almirah time to time.
7. During the entire warranty period, defective parts of Switches to be replaced only by new equivalent
(same make & model as the original) parts.
8. After completing one service call at the user location, proper Service Report to be filled & signed.
Penalty will be imposed if the After Sales Service of the vendor is not satisfactory during the warranty /
AMC period. The concerned Department/ Centre/ Section will submit service reports at the end of each
year of the Warranty/ AMC period to the S&P section. The S&P section will take necessary action based
on the report. The bank guarantee is to be given in three equal parts (for a three year warranty). One part
will be returned at the completion of every year of warranty. Deductions if any will be made by invoking
a bank guarantee and in that case only the balance of the part invoked will be returned at the end of a
year.
9. Following points will be marked as Unsatisfactory After Sales Service, if:
(a) A Call is not attended within 4 hour of the Call given for two times in a month
(b) Inadequate brand new spares parts maintained as stock.
(c) Technical incompetence of the Service Personal.
(d) Improper / illegitimate activities by the Service Personal.
(e) Switch replacement in stock takes more than specified time.
10. Penalty will be imposed as per the following list, if the After Sales Service of the vendor is not
satisfactory:
Sl. No.
Criteria
Penalty
a.
If a call is not attended by the service personal of the Rs. 500/- + Rs. 300/- per hour after expiry
vendor within 4 hrs of call logged (Over Telephone) of initial 4 hrs till the Call is attended
b.
A PC / Laptop/ Server is down for more than 4 hours Rs. 1,000/- +
after attending the call due to technical incompetence Rs. 300/- per hour after expiry of initial 4
of the service personal or non availability of spares etc hours till it is fully repaired
c.
A PC /Laptop/ Server is down for more than 36 hours Rs. 3,700/- +
from the Call Logged Time
Rs. 5,000/- per day till it is fully repaired
d.
The replacement of the switches/ Modems in stock Rs 5,000/- per day till the replacement
beyond 10 days
arrives.
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