HP Photosmart D5400 series

HP Photosmart D5400 series
Windows Help
1
HP Photosmart D5400 Printer series Help.............................................................................3
2
HP Photosmart overview
The HP Photosmart at a glance.................................................................................................5
Control panel features................................................................................................................6
Use the HP Photosmart Software...............................................................................................7
3
Find more information..............................................................................................................9
4
Computer connection information
Supported connection types.....................................................................................................11
Use printer sharing...................................................................................................................11
5
How do I?.................................................................................................................................13
6
Load paper
Choose papers for printing.......................................................................................................15
Load paper...............................................................................................................................17
Load a CD/DVD........................................................................................................................25
Avoid paper jams......................................................................................................................29
7
Print from your computer
Print from a software application..............................................................................................31
Make the HP Photosmart the default printer............................................................................32
Change the print settings for the current job............................................................................32
Change the default print settings..............................................................................................36
Printing shortcuts......................................................................................................................36
Perform special print jobs.........................................................................................................38
Stop a print job.........................................................................................................................50
8
Use the photo features
Insert a memory card or storage device...................................................................................51
Print photos..............................................................................................................................52
Save photos to your computer..................................................................................................55
Edit photos................................................................................................................................55
Share photos using HP Photosmart Software..........................................................................56
9
Maintain the HP Photosmart
Work with ink cartridges............................................................................................................59
Print and evaluate a self-test report..........................................................................................65
Clean the HP Photosmart.........................................................................................................66
Turn off the HP Photosmart......................................................................................................66
10 Shop for ink supplies.............................................................................................................67
11 Troubleshooting
View the Readme file................................................................................................................69
Setup troubleshooting...............................................................................................................69
1
Contents
Contents
Paper jams................................................................................................................................80
Print quality troubleshooting.....................................................................................................82
Print troubleshooting.................................................................................................................99
Memory card troubleshooting.................................................................................................112
CD/DVD print troubleshooting................................................................................................117
Errors......................................................................................................................................123
Contents
12 HP warranty and support
Warranty.................................................................................................................................203
Ink cartridge warranty information..........................................................................................203
Support process.....................................................................................................................204
Before you call HP support.....................................................................................................204
HP support by phone..............................................................................................................205
Additional warranty options....................................................................................................205
HP Quick Exchange Service (Japan).....................................................................................206
HP Korea customer support...................................................................................................206
Prepare the product for shipment...........................................................................................207
Pack the HP Photosmart........................................................................................................208
13 Technical information
Specifications.........................................................................................................................209
Environmental product stewardship program.........................................................................210
Regulatory notices..................................................................................................................212
Index............................................................................................................................................217
2
HP Photosmart D5400
Printer series Help
For information about the HP Photosmart, see:
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•
•
•
•
•
•
•
•
•
•
“HP Photosmart overview” on page 5
“Find more information” on page 9
“Computer connection information” on page 11
“How do I?” on page 13
“Load paper” on page 15
“Print from your computer” on page 31
“Use the photo features” on page 51
“Maintain the HP Photosmart” on page 59
“Shop for ink supplies” on page 67
“HP warranty and support” on page 203
“Technical information” on page 209
HP Photosmart D5400 Printer series Help
HP Photosmart D5400 Printer series
Help
1
3
Chapter 1
HP Photosmart D5400 Printer series
Help
4
HP Photosmart D5400 Printer series Help
2
HP Photosmart overview
Use the HP Photosmart to print photos from a memory card or print directly on the surface
of specially coated CDs and DVDs. You can access many HP Photosmart functions
directly from the control panel, without turning on your computer.
This section contains the following topics:
•
•
•
The HP Photosmart at a glance
Control panel features
Use the HP Photosmart Software
The HP Photosmart at a glance
Description
1
Color graphics display (also referred to as the
display)
2
Control panel
3
Memory card slots and Photo light
4
Front USB port
5
Output tray
6
Paper tray extender (also referred to as the tray
extender)
7
CD/DVD holder storage area
8
CD/DVD holder
9
Main input tray (also referred to as the input tray)
10
Photo tray
11
CD/DVD tray
12
Ink cartridge access door
Overview
Label
The HP Photosmart at a glance
5
Chapter 2
(continued)
Label
Description
13
Rear door
14
Rear USB port
15
Power connection*
* Use only with the power adapter supplied by HP.
Control panel features
The following diagram and related table provide a quick reference to the HP Photosmart
control panel features.
Label
Icon
Name and Description
Overview
1
Color graphics display (also referred to as the display): Shows photos on a memory
card. Also shows status and error messages.
2
Attention light: Indicates a problem occurred. See the display for more information.
3
Left arrow: The left arrow button returns to the previous display screen or photo on
the memory card.
4
OK: Selects a photo for printing or selects a menu option.
5
Right arrow: The right arrow button advances to the next display screen or photo on
the memory card.
6
Print Photos: Prints the photos selected on your memory card. If no photos are
currently selected, the product prints the photo currently showing on the display.
7
Red-Eye Removal: Turns the Red-Eye Removal feature On or Off. This feature turns
on when a memory card is inserted. The product automatically corrects red-eye
coloring in the photo currently shown on the display.
8
Cancel: Stops the current operation and returns to the main screen.
9
On: Turns the product on or off. When the product is off, a minimal amount of power
is still used. To completely remove power, turn off the product, and then unplug the
power cord.
6
HP Photosmart overview
Use the HP Photosmart Software
The HP Photosmart Software provides a fast and easy way to make prints of your photos.
It also provides access to other basic HP imaging software features, such as saving and
viewing your photos.
For more information on using the HP Photosmart Software:
•
Check the Contents panel on the left. Look for the HP Photosmart Software Help
contents book at the top.
If you do not see the HP Photosmart Software Help contents book at the top of the
Contents panel, access the software help through the HP Solution Center.
Overview
•
Use the HP Photosmart Software
7
Chapter 2
Overview
8
HP Photosmart overview
3
Find more information
You can access a variety of resources, both printed and onscreen, that provide
information about setting up and using the HP Photosmart.
Setup Guide
The Setup Guide provides instructions for setting up the HP Photosmart and
installing software. Make sure you follow the steps in the Setup Guide in order.
If you have problems during setup, check the Setup Guide for troubleshooting
information, or see “Troubleshooting” on page 69 in this onscreen Help.
Basics Guide
The Basics Guide contains an overview of the HP Photosmart, including stepby-step instructions for basic tasks, troubleshooting tips, and technical
information.
HP Photosmart animations
The HP Photosmart animations, located in the relevant sections of the onscreen
Help, show you how to complete key tasks on the HP Photosmart. You will learn
how to load paper, load a CD/DVD, insert a memory card, and replace the ink
cartridges.
Onscreen Help
The onscreen Help provides detailed instructions on using all features of the
HP Photosmart.
•
•
•
The How Do I? section provides links so you can quickly find information
on performing common tasks.
The HP Photosmart overview section provides general information about
the main features of the HP Photosmart.
The Troubleshooting section provides information about resolving errors
you might encounter with the HP Photosmart.
Readme
The Readme file contains the most recent information which might not be found
in other publications.
Install the software to access the Readme file.
If you have Internet access, you can get help and support from the HP Web
site. This Web site offers technical support, drivers, supplies, and ordering
information.
Find more information
www.hp.com/support
Find more information
9
Chapter 3
Find more information
10
Find more information
Computer connection
information
The HP Photosmart comes equipped with a USB port so you can connect directly to a
computer using a USB cable. You can also share the product over an existing home
network.
This section contains the following topics:
•
•
Supported connection types
Use printer sharing
Supported connection types
Description
Recommended number
of connected
computers for best
performance
Supported software
features
Setup instructions
USB connection
One computer connected
with a USB cable to the
rear USB 2.0 High Speed
port on the
HP Photosmart.
All features are
supported.
Follow the Setup Guide
for detailed instructions.
Printer sharing
Up to five computers.
All features resident on
the host computer are
supported. Only print is
supported from the other
computers.
Follow the instructions in
“Use printer sharing”
on page 11.
The host computer must
be turned on at all times,
or the other computers
will not be able to print to
the HP Photosmart.
Use printer sharing
If your computer is on a network, and another computer on the network has an
HP Photosmart connected to it by a USB cable, you can print to that printer using printer
sharing.
The computer directly connected to the HP Photosmart acts as the host for the printer
and has full software functionality. The other computer, which is referred to as a client,
has access only to the print features. You must perform other functions from the host
computer or from the control panel on the HP Photosmart.
To enable printer sharing on a Windows computer
▲ Refer to the user guide that came with your computer or see the Windows onscreen
Help.
Use printer sharing
11
Connection
4
Chapter 4
Connection
12
Computer connection information
How do I?
This section contains links to commonly performed tasks, such as printing photos and
optimizing your print jobs.
•
•
•
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“How do I print up to 13 x 18 cm (5 x 7 inch) borderless photos from a memory
card?” on page 53
“How do I print multiple 10 x 15 cm (4 x 6 inch) photos on a single page from a memory
card?” on page 53
“How do I get the best print quality?” on page 34
“How do I print on both sides of the paper?” on page 42
“How do I print custom labels on printable CD/DVDs?” on page 41
How do I?
5
How do I?
13
Chapter 5
How do I?
14
How do I?
6
Load paper
You can load many different types and sizes of paper in the HP Photosmart, including
letter or A4 paper, photo paper, transparencies, and envelopes. In addition, the
HP Photosmart lets you load and print directly on the surface of specially coated CDs
and DVDs. By default, the HP Photosmart is set to detect the size and type of paper you
load in the input tray automatically and then adjust its settings to generate the highest
quality output for that paper.
If you are using special papers, such as photo paper, transparency film, envelopes, or
labels, or if you experience poor print quality using the automatic setting, you can
manually set the paper size and type.
This section contains the following topics:
•
•
•
•
Choose papers for printing
Load paper
Load a CD/DVD
Avoid paper jams
Choose papers for printing
You can use different types and sizes of paper in the HP Photosmart. Review the following
recommendations to get the best printing quality.
This section contains the following topics:
•
•
Recommended papers for printing
Papers to avoid
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing. Using paper that is too thin or too thick,
paper that has a slick texture, or paper that stretches easily can cause paper jams. Using
paper that has a heavy texture or does not accept ink can cause printed images to smear,
bleed, or not fill in completely.
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper or HP Photo Paper
HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that
features an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch) (with or without tabs), and 13 x 18 cm (5 x 7 inch). HP Advanced Photo
Paper is marked on the nonprinting corners with the following symbol:
Choose papers for printing
15
Load paper
Recommended papers for printing
Chapter 6
HP Premium Plus Photo Paper
HP Premium Plus Photo Papers are the best HP photo paper, with image quality and
fade resistance superior to store-processed photos. They are ideal for printing your highresolution images for framing or including in a photo album. These papers are available
in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x
7 inch), A4, and 8.5 x 11 inch.
HP Premium Photo Paper
HP Premium Photo Papers are high-quality, glossy-finish or soft gloss-finish photo
papers. They look and feel like store-processed photos and can be mounted under glass
or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6
inch) (with or without tabs), 13 x 18 cm (5 x 7 inch), A4, and 8.5 x 11 inch.
HP Premium Inkjet Transparency Film
HP Premium Inkjet Transparency Film make your color presentations vivid and even more
impressive. This film is easy to use and handle and dries quickly without smudging.
HP Premium Inkjet Paper
HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A
smooth, matte finish makes it ideal for your highest-quality documents.
HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque
enough for two-sided color usage with no show-through, which makes it ideal for
newsletters, reports, and flyers.
HP Inkjet-Printable CD/DVD Discs
HP Inkjet-Printable CD and DVD optical discs are offered in both white and silver matte
finishes. Personalize CDs and DVDs with titles, graphics or photos by printing directly on
the discs.
Load paper
HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look
and feel more substantial than documents printed on standard multipurpose or copy
paper.
HP Iron-On Transfers
HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution
for creating custom T-shirts from your digital photos.
HP Premium Photo Cards
HP Premium Photo Cards enable you to make your own greeting cards.
HP Brochure & Flyer Paper
HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on both
sides for two-sided use. They are the perfect choice for near-photographic reproductions
16
Load paper
and business graphics for report covers, special presentations, brochures, mailers, and
calendars.
HP Premium Presentation Paper
HP Premium Presentation Paper gives your presentation a quality look and feel.
To order genuine HP supplies for the product, go to www.hp.com/buy/supplies. If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
Papers to avoid
Using paper that is too thin or too thick, paper that has a slick texture, or paper that
stretches easily can cause paper jams. Using paper that has a heavy texture or does not
accept ink can cause printed images to smear, bleed, or not fill in completely.
Papers to avoid for all print jobs
• Any size paper other than those listed in “Specifications” on page 209 or in the printer
driver.
• Paper with cutouts or perforations (unless specifically designed for use with HP inkjet
products).
• Highly textured stock, such as linen. It might not print evenly, and the ink can bleed
into these papers.
• Extremely smooth, shiny, or coated papers not specifically designed for the product.
They can jam the product or repel the ink.
• Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck,
and the ink is more likely to smear.
• Envelopes with clasps or windows. They can get stuck in the rollers and cause paper
jams.
• Banner paper.
This section describes the procedure for loading different types and sizes of paper into
the HP Photosmart for your printouts.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in
a resealable bag. If the paper is not stored properly, extreme changes in temperature
and humidity might result in curled paper that does not work well in the
HP Photosmart.
This section contains the following topics:
•
•
•
•
•
Load full-size paper
Load up to 13 x 18 cm (5 x 7 inch) photo paper
Load postcards, Hagaki, or index cards
Load envelopes
Load other types of paper
Load paper
17
Load paper
Load paper
Chapter 6
Load full-size paper
You can load many types of letter or A4 paper into the main input tray of the
HP Photosmart.
To load full-size paper
1. Raise the output tray to load paper into the main input tray.
2. Slide the paper-width guide to its outermost position.
TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the
paper in the stack is the same size and type and free of rips, dust, wrinkles, and
curled or bent edges.
Load paper
18
Load paper
3. Insert the stack of paper into the main input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION: Make sure that the product is idle and silent when you load paper
into the main input tray. If the product is servicing the ink cartridges or otherwise
engaged in a task, the paper stop inside the product might not be in place. You
could push the paper too far forward, causing the product to eject blank pages.
TIP: If you are using letterhead, insert the top of the page first with the print side
down.
4. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the main input tray; make sure the stack of paper fits within the main
input tray and is no higher than the top of the paper-width guide.
Load paper
5. Lower the output tray. Pull the tray extender towards you, as far as it will go.
NOTE: When you use legal-size paper, leave the tray extender closed.
Load paper
19
Chapter 6
Related topics
• “Recommended papers for printing” on page 15
• “Change the print settings for the current job” on page 32
Load up to 13 x 18 cm (5 x 7 inch) photo paper
You can load up to 13 x 18 cm (5 x 7 inch) photo paper into the photo tray of the
HP Photosmart. For the best results, use HP Advanced Photo Paper.
To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray
1. Raise the photo tray lid to load photo paper in the photo tray.
2. Slide the paper-width guide to its outermost position.
Load paper
3. Insert the stack of photo paper into the photo tray with the short edge forward and the
print side down. Slide the stack of photo paper forward until it stops.
If the photo paper you are using has perforated tabs, load the photo paper so that the
tabs are closest to you.
20
Load paper
4. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
5. Lower the photo tray lid.
Related topics
• “Recommended papers for printing” on page 15
• “Print photos” on page 52
• “Print a borderless image” on page 38
• “Print a photo on photo paper” on page 39
Load postcards, Hagaki, or index cards
Load paper
You can load postcards, Hagaki, and index cards in the photo tray.
To load postcards, Hagaki or index cards in the photo tray
1. Raise the photo tray lid to load cards in the photo tray.
Load paper
21
Chapter 6
2. Slide the paper-width guide to its outermost position.
3. Insert the stack of cards into the photo tray with the short edge forward and the print
side down. Slide the stack forward until it stops.
4. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the photo tray; make sure the stack of cards fits within the photo tray
and is no higher than the top of the paper-width guide.
Load paper
5. Lower the photo tray lid.
Related topics
“Change the print settings for the current job” on page 32
22
Load paper
Load envelopes
You can load one or more envelopes into the main input tray of the HP Photosmart. Do
not use shiny or embossed envelopes or envelopes that have clasps or windows.
NOTE: For specific details on how to format text for printing on envelopes, consult
the help files in your word processing software. For best results, consider using a label
for the return address on envelopes.
To load envelopes
1. Raise the output tray to load envelopes in the main input tray.
2. Remove all paper from the main input tray.
Load paper
3. Slide the paper-width guide to its outermost position.
Load paper
23
Chapter 6
4. Insert one or more envelopes into the far-right side of the main input tray, with the
envelope flaps on the left and facing up. Slide the stack of envelopes forward until it
stops.
5. Slide the paper-width guide inward against the stack of envelopes until it stops.
Do not overload the main input tray; make sure the stack of envelopes fits within the
main input tray and is not higher than the top of the paper-width guide.
6. Lower the output tray. Pull the tray extender towards you, as far as it will go.
Load paper
Related topics
“Change the print settings for the current job” on page 32
Load other types of paper
The following types of paper are designed for special projects. Create your project in the
HP Photosmart Software or another application, set the paper type and size, and then
print.
24
Load paper
HP Premium Inkjet Transparency Film
▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on
top and is going into the input tray first.
NOTE: The HP Photosmart cannot automatically detect the paper type. For best
results, set the paper type to transparency film in the software before printing onto
transparency film.
HP Iron-on Transfers
1. Flatten the transfer sheet completely before using it; do not load curled sheets.
TIP: To prevent curling, keep transfer sheets sealed in the original package until
you are ready to use them.
2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually
feed one sheet at a time into the input tray with the blue stripe facing up.
HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards
▲ Insert a small stack of HP greeting card paper into the input tray with the print side
down; slide the stack of cards forward until it stops.
TIP: Make sure the area on which you want to print is inserted first, print side
down in the input tray.
Related topics
• “Change the print settings for the current job” on page 32
• “Recommended papers for printing” on page 15
In addition to printing on paper, the HP Photosmart enables you to print directly on the
surface of specially coated CDs and DVDs for print jobs started from a connected
computer. You can design and create a custom label for your CD or DVD using the
software that came with the HP Photosmart. You can then print the label on your printable
CD or DVD media.
TIP: It is recommended that you write your data to the CD or DVD before printing
the label on it.
NOTE: The HP Photosmart does not support a CD/DVD print job started from the
control panel.
Load a CD/DVD
25
Load paper
Load a CD/DVD
Chapter 6
To load a regular-size (120 mm) CD/DVD on the CD/DVD tray
1. Carefully remove the CD/DVD holder that came with the product.
The CD/DVD holder is stored below the main input tray.
2. Securely snap the inkjet printable media onto the CD/DVD holder with the printable
side up. The CD/DVD should be placed on the ring at the end of the holder with the
arrows.
3. Lower the CD/DVD tray.
The CD/DVD tray is located just below the control panel. When in its lowered position,
the CD/DVD tray sits on top of the output tray.
Load paper
26
Load paper
4. Push the CD/DVD holder into the product until the lines on the CD/DVD holder line
up to the white lines on the CD/DVD tray.
NOTE: The product pulls the CD/DVD holder while printing on the media. The
CD/DVD holder might protrude about 7.5 cm (3 inches) at the back of the product.
If the product is placed close to a wall, move it at least 3 inches away from the
wall.
5. After printing, make sure you insert the CD/DVD holder back into the storage area.
Load a CD/DVD
Load paper
To load a small-size (80 mm) CD/DVD on the CD/DVD tray
1. Carefully remove the CD/DVD holder that came with the product.
The CD/DVD holder is stored below the main input tray.
27
Chapter 6
2. Securely snap the inkjet printable media onto the CD/DVD holder with the printable
side up. The CD/DVD should be placed on the ring at the end of the holder with the
arrows.
3. Flip the CD/DVD holder ring over the CD/DVD.
4. Lower the CD/DVD tray.
The CD/DVD tray is located just below the control panel. When in its lowered position,
the CD/DVD tray sits on top of the output tray.
Load paper
28
Load paper
5. Push the CD/DVD holder into the product until the lines on the CD/DVD holder line
up to the white lines on the CD/DVD tray.
NOTE: The product pulls the CD/DVD holder while printing on the media. The
CD/DVD holder might protrude about 7.5 cm (3 inches) at the back of the product.
If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away
from the wall.
6. After printing, make sure you insert the CD/DVD holder back into the storage area.
Load paper
NOTE: Refer to the software that came with the product for printing on CD/DVDs.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
•
•
•
•
•
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
If you are printing labels, ensure that the label sheets are no more than two years old.
Labels on older sheets might peel off when the paper is pulled through the product,
and cause paper jams.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Avoid paper jams
29
Chapter 6
•
•
•
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the product.
Related topics
• “Recommended papers for printing” on page 15
• “Papers to avoid” on page 17
• “Clear paper jams” on page 80
Load paper
30
Load paper
7
Print from your computer
The HP Photosmart can be used with any software application that allows printing. You
can print a range of projects, such as borderless images, newsletters, greeting cards,
iron-on transfers, and posters.
This section contains the following topics:
•
•
•
•
•
•
•
Print from a software application
Make the HP Photosmart the default printer
Change the print settings for the current job
Change the default print settings
Printing shortcuts
Perform special print jobs
Stop a print job
Print from a software application
Most print settings are automatically handled by the software application. You need to
change the settings manually only when you change print quality, print on specific types
of paper or transparency film, or use special features.
To print from a software application
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
NOTE: When printing a photo, you must select options for the specific photo
paper and photo enhancement.
5. Select the appropriate options for your print job by using the features available in the
Advanced, Printing Shortcuts, Features, and Color tabs.
TIP: You can easily select the appropriate options for your print job by choosing
one of the predefined print tasks on the Printing Shortcuts tab. Click a type of
print task in the Printing Shortcuts list. The default settings for that type of print
task are set and summarized on the Printing Shortcuts tab. If necessary, you
can adjust the settings here and save your custom settings as a new printing
shortcut. To save a custom printing shortcut, select the shortcut and click Save
As. To delete a shortcut, select the shortcut and click Delete.
Print
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Print from a software application
31
Chapter 7
Make the HP Photosmart the default printer
You can set the HP Photosmart as the default printer to use from all software applications.
This means that the HP Photosmart is automatically selected in the printer list when you
select Print from the File menu in a software application. The default printer is
automatically selected when you click the Print button in the toolbar of most software
applications. For more information, see the Windows Help.
Change the print settings for the current job
You can customize the print settings of the HP Photosmart to handle nearly any print
task.
This section contains the following topics:
•
•
•
•
•
•
•
•
Set the paper size
Set the paper type for printing
View the print resolution
Change the print speed or quality
Change the page orientation
Scale the document size
Change the saturation, brightness, or color tone
Preview your print job
Set the paper size
The Size setting helps the HP Photosmart determine the printable area on the page.
Some of the paper size choices have a borderless equivalent, which allows you to print
to the top, bottom, and side edges of the paper.
Usually, you set the paper size in the software application you used to create your
document or project. However, if you are using custom-size paper, or if you cannot set
the paper size from your software application, you can change the paper size in the
Properties dialog box before printing.
To set the paper size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing Options area, from the Size drop-down list, select More.
7. Select the appropriate paper size, and then click OK.
The following table lists the suggested paper size settings for the different types of
paper you can load in the input tray. Make sure to look at the long list of choices in
Print
32
Print from your computer
the Size list to see if a defined paper size already exists for the type of paper you are
using.
Paper type
Suggested paper size settings
Copier, multi-purpose, or
plain papers
Letter or A4
Envelopes
Appropriate listed envelope size
Greeting-card papers
Letter or A4
Index cards
Appropriate listed card size (if listed sizes are not appropriate,
you can specify a custom paper size)
Inkjet papers
Letter or A4
Iron-on T-shirt transfers
Letter or A4
Labels
Letter or A4
Legal
Legal
Letterhead
Letter or A4
Panorama photo paper
Appropriate listed panorama size (if listed sizes are not
appropriate, you can specify a custom paper size)
Photo papers
10 x 15 cm (4 x 6 inch) (with or without tab), up to 13 x 18 cm
(5 x 7 inch) (with or without tab), letter, A4, or an appropriate
listed size
Transparency films
Letter or A4
Custom-size papers
Custom paper size
Set the paper type for printing
If you print on special papers, such as photo paper, transparency film, envelopes, or
labels, or if you experience poor print quality, you can set the paper type manually.
To set the paper type for printing
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More.
7. Select the type of paper that you have loaded, and then click OK.
View the print resolution
Print
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
Change the print settings for the current job
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Chapter 7
To view the print resolution
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
7. In the Paper Type drop-down list, select the type of paper that you have loaded.
8. Click the Resolution button to view the print resolution dpi.
Change the print speed or quality
The HP Photosmart automatically chooses a print quality and speed setting depending
on the paper type setting you select. You can also change the print quality setting to
customize the speed and quality of the print process.
To select a print speed or quality
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
NOTE: To view the maximum dpi that the product will print, click Resolution.
7. In the Paper Type drop-down list, select the type of paper that you have loaded.
Change the page orientation
The page orientation setting allows you to print your document vertically or horizontally
on the page.
Usually, you set the page orientation in the software application you used to create your
document or project. However, if you are using custom-size or special HP paper, or if you
cannot set the page orientation from your software application, you can change the page
orientation in the Properties dialog box before printing.
To change the page orientation
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
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Print from your computer
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, do one of the following:
• Click Portrait to print the document vertically on the page.
• Click Landscape to print the document horizontally on the page.
Scale the document size
The HP Photosmart allows you to print the document at a different size than the original.
To scale the document size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing options area, click Scale to paper size, and then click the
appropriate paper size from the drop-down list.
Change the saturation, brightness, or color tone
You can change the intensity of colors and the level of darkness in your printout by
adjusting the Saturation, Brightness, or Color Tone options.
To change the saturation, brightness, or color tone
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Color tab.
6. Click the More Color Options button.
7. Move the sliders to adjust the Saturation, Brightness, or Color Tone.
• Brightness indicates the lightness or darkness of the printed document.
• Saturation is the relative purity of printed colors.
• Color Tone affects the perceived warmth or coolness of printed colors, by adding
more orange or blue tones, respectively, to your image.
Preview your print job
Change the print settings for the current job
Print
You can preview your print job before sending it to the HP Photosmart. This helps to
prevent wasting paper and ink on projects that do not print as expected.
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Chapter 7
To preview your print job
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Select the print settings appropriate for your project on each of the tabs in the dialog
box.
6. Click the Features tab.
7. Select the Show Preview Before Printing check box.
8. Click OK, and then click Print or OK in the Print dialog box.
Your print job displays in the preview window.
9. In the HP preview window, do one of the following:
• To print, click Start Printing.
• To cancel, click Cancel Printing.
Change the default print settings
If there are settings that you frequently use for printing, you might want to make them the
default print settings so they are already set when you open the Print dialog box from
within your software application.
To change the default print settings
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
2. Make changes to the print settings, and click OK.
Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is, change them, or create your own
shortcuts for commonly used tasks.
Use the Printing Shortcuts tab for the following print tasks:
•
•
•
•
General Everyday Printing: Print documents quickly.
Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm
(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.
Photo Printing–With White Borders: Print a photo with a white border around the
edges.
Fast/Economical Printing: Produce draft-quality printouts quickly.
Print
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Print from your computer
•
•
Presentation Printing: Print high-quality documents, including letters and
transparencies.
Two-sided (Duplex) Printing: Print two-sided pages manually.
This section contains the following topics:
•
•
Create printing shortcuts
Delete printing shortcuts
Related topics
• “Print a borderless image” on page 38
• “Print a photo on photo paper” on page 39
• “Print on transparencies” on page 47
• “Print on both sides of the page” on page 42
Create printing shortcuts
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you
can create your own printing shortcuts.
If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
example, Transparency Presentations. After creating the printing shortcut, simply
select it when printing on transparency film rather than changing the print settings each
time.
To create a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
6. Change the print settings to those you want in the new printing shortcut.
7. Click Save as and type a name for the new printing shortcut, and then click Save.
The printing shortcut is added to the list.
Delete printing shortcuts
You might want to delete printing shortcuts that you no longer use.
Print
To delete a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
Printing shortcuts
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Chapter 7
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
6. Click Delete.
The printing shortcut is removed from the list.
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
Perform special print jobs
In addition to supporting standard print jobs, the HP Photosmart can perform special jobs
such as printing borderless images, iron-on transfers, and posters.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•
•
Print a borderless image
Print a photo on photo paper
Print using Maximum dpi
Print onto a CD/DVD
Print on both sides of the page
Print a multiple-page document as a booklet
Print multiple pages on a single sheet
Print a multiple-page document in reverse order
Reverse an image for iron-on transfers
Print on transparencies
Print a group of addresses on labels or envelopes
Print a poster
Print a Web page
Print a borderless image
Borderless printing lets you print to the top, bottom, and side edges of up to 13 x 18 cm
(5 x 7 inch) photo paper.
TIP: For the best results, use HP Advanced Photo Paper to print your photos.
To print a borderless image
1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray.
2. On the File menu in your software application, click Print.
Print
38
Print from your computer
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Size list, click More, and then select the size of photo paper loaded in the photo
tray.
If a borderless image can be printed on the specified size, the Borderless printing
check box is enabled.
7. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
NOTE: You cannot print a borderless image if the paper type is set to Plain
paper or to a type of paper other than a photo paper.
8. Select the Borderless check box if it is not already checked.
If the borderless paper size and paper type are not compatible, the product software
displays an alert and allows you to select a different type or size.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start
to curl, which could reduce the quality of your printout. Photo paper should be flat
before printing.
Print a photo on photo paper
To achieve the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing along with genuine HP ink. HP papers
and HP ink are specifically designed to work well together to provide high-quality output.
For photo printing, HP recommends that you use HP Advanced Photo Paper with the
HP Photosmart.
To print a photo on photo paper
1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in
the main input tray.
Print
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
Perform special print jobs
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Chapter 7
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More. Then,
select the appropriate photo paper type.
7. In the Resizing Options area, from the Size drop-down list, select More. Then, select
the appropriate paper size.
If the paper size and paper type are not compatible, the printer software displays an
alert and allows you to select a different type or size.
8. In the Basic Options area, select a high print quality, such as Best, from the Print
Quality drop-down list.
NOTE: For maximum dpi resolution, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list. For more information, see “Print
using Maximum dpi” on page 40.
9. In the HP Real Life Technologies (RTL) area, click the Photo fix drop-down list and
select from the following options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: enhances low-resolution images; moderately adjusts image sharpness.
• Full: automatically adjusts brightness, contrast, and sharpness; enhances lowresolution images; automatically removes red eye coloring in the photo.
TIP: You can remove red-eye coloring in the photo when using the Off or
Basic mode by selecting the Remove red eye check box.
10. Click OK to return to the Properties dialog box.
11. If you want to print the photo in black and white, click the Color tab and select the
Print in grayscale check box.
12. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start to
curl, which could reduce the quality of your printout. Photo paper should be flat before
printing.
Print using Maximum dpi
Use maximum dpi mode to print high-quality, sharp images.
To get the most benefit from maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing
in maximum dpi is supported on the following paper-types only:
•
•
•
•
HP Premium Plus Photo Paper
HP Premium Photo Paper
HP Advanced Photo Paper
Hagaki cards
Print
40
Print from your computer
Printing in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space.
To print in Maximum dpi mode
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Printer Features area, select Enabled from the Maximum dpi drop-down list.
7. Click the Features tab.
8. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
9. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To view the maximum dpi that the product will print, click Resolution.
10. Select any other print settings that you want, and then click OK.
Print onto a CD/DVD
Print
You can use the HP Photosmart Software to print directly onto the surface of an inkjet
printable CD/DVD.
Perform special print jobs
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Chapter 7
To print directly onto a CD/DVD
1. Use the software that came with the product to create and print a CD/DVD label.
2. When prompted, load a CD/DVD into the CD/DVD holder on the product.
3. Push the CD/DVD holder into the product until the lines on the CD/DVD holder line
up to the white lines on the CD/DVD tray.
NOTE: The product pulls the CD/DVD holder while printing on the media. The
CD/DVD holder might protrude about 7.5 cm (3 inches) at the back of the product.
If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away
from the wall.
Related topics
“Load a CD/DVD” on page 25
Print on both sides of the page
You can print two-sided pages with the HP Photosmart manually. When printing twosided pages, make sure to use paper that is thick enough so that images do not show
through to the other side.
To print on both sides of the page
1. Load paper into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list.
Print
42
Print from your computer
7. For binding, do one of the following:
• For binding on the top like a notebook or calendar, select the Flip Pages Up check
box.
This causes the odd and even pages of your document to print opposite of each
other top-to-bottom. This ensures that the top of the page is always at the top of
the sheet when you flip the pages up in your bound document.
•
For binding on the side like a book or magazine, click to clear the Flip Pages
Up check box.
This causes the odd and even pages of your document to print opposite of each
other left-to-right. This ensures that the top of the page is always at the top of the
sheet when you turn the pages in your bound document.
8. Click OK, and then click Print or OK in the Print dialog box.
The product begins printing. Wait until all the odd-numbered pages are printed before
removing any of the printed pages from the output tray.
A dialog box displays instructions on the screen when it is time to process the second
side of your job.
9. Click Continue when done.
Print a multiple-page document as a booklet
The HP Photosmart allows you to print your document as a small booklet, which you can
fold and then staple together.
Print
For best results, design your document to fit on a multiple of four pages, such as an 8,
12, or 16-page program for a child's school play or for a wedding.
Perform special print jobs
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Chapter 7
To print a multiple-page document as a booklet
1. Load paper into the input tray.
The paper should be thick enough so that the images do not show through to the
other side.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list.
7. Select the binding edge from the Booklet layout is list, as appropriate for your
language.
• If your language reads left-to-right, click Left edge binding.
• If your language reads right-to-left, click Right edge binding.
The Pages per sheet box is automatically set to two pages per sheet.
8. Click OK, and then click Print or OK in the Print dialog box.
The product begins printing.
A dialog box displays instructions on the screen when it is time to process the second
side of your job. Do not click Continue in the dialog box until you have reloaded the
paper as instructed in the following steps.
9. Wait until the product has stopped printing for several seconds before removing any
of the printed pages from the output tray.
If you remove the pages while the document is still printing, the pages might get out
of order.
10. Follow the instructions that appear on your screen for reloading the paper to print on
the second side, and then click Continue.
11. When the entire document has finished printing, fold the stack of paper in half, so that
the first page is on top, then staple the document along the crease.
TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long
reach to staple the booklet.
Figure 7-1 Left-edge binding for left-to-right languages
Print
44
Print from your computer
Figure 7-2 Right-edge binding for right-to-left languages
Print multiple pages on a single sheet
You can print up to 16 pages on a single sheet of paper.
Print
To print multiple pages on a single sheet
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Pages per sheet list, click 2, 4, 6, 9, or 16.
7. If you want a border to appear around each page image printed on the sheet of paper,
select the Print page borders check box.
8. In the Page order list, click an appropriate page order option.
The sample output graphic is numbered to show how the pages will be ordered if you
select each option.
9. Click OK, and then click Print or OK in the Print dialog box.
Perform special print jobs
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Chapter 7
Print a multiple-page document in reverse order
Because of the way the paper feeds through the HP Photosmart, the first page that prints
is print side up at the bottom of the stack. Usually this means you need to put the printed
pages in the correct order.
A better way is to print the document in reverse order so that the pages are stacked
correctly.
TIP: Set this option as a default setting so you do not have to remember to set it
every time you print a multiple-page document.
To print a multiple-page document in reverse order
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Layout Options area, select Front to Back in the Page Order option.
NOTE: If you set your document to print on both sides of the page, the Front to
Back option is not available. Your document will automatically print in the correct
order.
7. Click OK, and then click Print or OK in the Print dialog box.
NOTE: When you are printing multiple copies, each set is printed completely
before the next set is printed.
Print
46
Print from your computer
Reverse an image for iron-on transfers
This feature reverses an image so you can use it for iron-on transfers. This feature is also
useful for transparencies when you want to make notations on the back of the
transparency without scratching the original.
To reverse an image for iron-on transfers
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Features tab.
5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer
from the list.
6. If the selected size is not what you want, click an appropriate size in the Size list.
7. Click the Advanced tab.
8. In the Printer Features area, select On from the Mirror Image drop-down list.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input
tray one sheet at a time.
Print on transparencies
For the best results, HP recommends you use HP transparency products with the
HP Photosmart.
Print
To print on transparencies
1. Load the transparency into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
Perform special print jobs
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Chapter 7
6. In the Basic Options area, from the Paper Type drop-down list, select More. Then
select the appropriate paper type.
TIP: If you want to make notations on the back of the transparencies and erase
them later without scratching the original, click the Advanced tab, and select the
Mirror Image check box.
7. In the Resizing Options area, from the Size drop-down list, select More. Then, select
an appropriate size.
8. Click OK, and then click Print or OK in the Print dialog box.
NOTE: The product automatically waits for transparencies to dry before
releasing them. Ink dries slower on film than on plain paper. Make sure you allow
enough time for the ink to dry before handling the transparency.
Print a group of addresses on labels or envelopes
With the HP Photosmart, you can print on a single envelope, a group of envelopes, or
label sheets designed for inkjet printers.
To print a group of addresses on labels or envelopes
1. Print a test page on plain paper first.
2. Place the test page on top of the label sheet or envelope, and hold both up to the
light. Check the spacing for each block of text. Make adjustments as needed.
3. Load the labels or envelopes into the main input tray.
CAUTION: Do not use envelopes with clasps or windows. They can get stuck in
the rollers and cause paper jams.
4. Slide the paper-width guide inward against the stack of labels or envelopes until the
guide stops.
5. If you are printing on envelopes, do the following:
a. Display the print settings, and click the Features tab.
b. In the Resizing Options area, click the appropriate envelope size in the Size list.
6. Click OK, and then click Print or OK in the Print dialog box.
Print
48
Print from your computer
Print a poster
You can create a poster by printing a document on multiple pages. The HP Photosmart
prints dotted lines on some pages to indicate where to trim the pages before taping them
together.
To print a poster
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. Expand Document Options, and then expand Printer Features.
7. In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets),
4x4 (16 sheets), or 5x5 (25 sheets).
This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or
25 pages.
If your originals are of multiple pages, each of those pages will be printed on 4, 9, 16,
or 25 pages. For example, if you have a one-page original and you select 3x3, you
will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print.
8. Click OK, and then click Print or OK in the Print dialog box.
9. After the poster has printed, trim the edges of the sheets and tape the sheets together.
Print a Web page
You can print a Web page from your Web browser on the HP Photosmart.
Print
If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web
Printing to ensure simple, predictable web printing with control over what you want and
how you want it printed. You can access HP Smart Web Printing from the toolbar in
Internet Explorer. For more information about HP Smart Web Printing, see the help file
provided with it.
Perform special print jobs
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Chapter 7
To print a Web page
1. Make sure you have paper loaded in the main input tray.
2. On the File menu in your Web browser, click Print.
The Print dialog box appears.
3. Make sure the product is the selected printer.
4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As
laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to print the Web page.
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
Stop a print job
Although you can stop a print job from either the HP Photosmart or the computer, HP
recommends you stop it from the HP Photosmart for best results.
To stop a print job from the product
▲ Press Cancel. If the print job does not stop, press Cancel again.
It can take a few moments for the print job to be cancelled.
To stop a print job from the computer
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Click Printers (or double-click Printers and Faxes).
3. Double-click the product icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
4. Select the print job you want to cancel.
5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key
on your keyboard.
It can take a few moments for the print job to be cancelled.
Print
50
Print from your computer
8
Use the photo features
You can print photos by connecting a PictBridge-compatible digital camera directly to the
front USB port. When you print from a digital camera, the printer uses the settings that
you selected on the camera. For more information, see the documentation that came with
the camera.
This section contains the following topics:
•
•
•
•
•
Insert a memory card or storage device
Print photos
Save photos to your computer
Edit photos
Share photos using HP Photosmart Software
Insert a memory card or storage device
The HP Photosmart supports memory cards and storage devices as described below.
Each type of memory card can only be inserted in the appropriate slot for that card, and
only one card or a storage device may be inserted at a time.
CAUTION: Do not insert more than one memory card or a storage device at a time.
If more than one memory card is inserted, or if a storage device is connected when
a memory card is inserted, unrecoverable data loss might occur.
Insert a memory card or storage device
51
Photos
The HP Photosmart is equipped with memory card slots and a front USB port that enable
you to print or edit photos from a memory card or storage device (such as a keychain
drive, portable hard drive, or a digital camera in storage mode) without uploading your
photos to a computer first. Additionally, if the HP Photosmart is connected to a computer
with a USB cable, you can also transfer your photos to the computer to print, edit, or
share.
Chapter 8
Photos
1
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory
Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)
2
xD-Picture Card, Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital
High Capacity (SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter
required), TransFlash MicroSD Card, or Secure MultiMedia Card
3
CompactFlash (CF) types I and II
4
Front USB port (for storage devices)
To insert a memory card
1. Make sure the product is on.
2. Insert the memory card or storage device into the appropriate slot.
The memory card area also has a Photo light (below the camera icon) that indicates
the status of the memory card.
CAUTION: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the product is accessing the memory card. Wait until the light
remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the product or memory card.
NOTE: The product only recognizes the JPG and TIF file formats on your memory
card or storage device.
Print photos
The HP Photosmart enables you to print photos directly from your memory card or storage
device without first transferring the files to a computer. You can print borderless photos
(one per sheet of paper) or you can print multiple photos on a single sheet of paper.
52
Use the photo features
TIP: To achieve the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing along with genuine HP
ink. HP papers and HP ink are specifically designed to work well together to provide
high-quality output.
NOTE: All photos that you print from the control panel, rather than from your
computer, will be borderless.
This section contains the following topics:
Print photos from the control panel
Print photos from the HP Photosmart Software
Print camera-selected (DPOF) photos
Photos
•
•
•
Print photos from the control panel
You can print the photos on your memory card or storage device in a variety of sizes,
from 10 x 15 cm (4 x 6 inch) up to the size of letter or A4 paper, including multiple smallsize photos on a single page.
TIP: To achieve the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing along with genuine HP
ink. HP papers and HP ink are specifically designed to work well together to provide
high-quality output.
To print your photos
1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in
the main input tray.
2. Insert a memory card into the appropriate slot on the product, or connect a storage
device to the front USB port.
3. Press the left arrow or right arrow buttons to scroll through your photos until the photo
you want to print appears.
4. Press OK to select the photo you want to print.
Each time you press OK, you increment the number of copies of the selected photo
to be printed.
TIP: You can repeat steps 3 and 4 to add photos to the print queue.
Print photos
53
Chapter 8
5. Press Print Photos.
6. Press the left arrow or right arrow to scroll through the layout options, and press
OK when the option you want is highlighted:
4x6
Photos
5x7
TIP: While the photo is printing, you can continue scrolling through the photos
on your memory card. When you see a photo you want to print, you can press the
Print Photos button to add that photo to the print queue.
Print photos from the HP Photosmart Software
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card or storage device to your computer’s hard drive for advanced photo
editing, sharing photos online, printing from your computer, and creating special projects
such as printing a photo directly onto a printable CD or DVD.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the
HP Photosmart, or connect a storage device to the front USB port.
NOTE: The HP Photosmart must be connected to a computer that has the
HP Photosmart Software installed on it.
To print photos
1. Insert your memory card into the appropriate slot on the product, or connect a storage
device to the front USB port.
The software opens on your computer.
2. Click Import to transfer your photos to the computer for printing.
3. Use the software on your computer to transfer the photos from your memory card to
the computer for viewing and editing.
Print camera-selected (DPOF) photos
Camera-selected photos are photos you marked for printing with your digital camera.
When you select photos with your camera, the camera saves an industry-standard Digital
Print Order Format (DPOF) file on the memory card that identifies which photos have
been tagged for printing.
The DPOF file on your memory card specifies the following information:
•
•
•
54
Which photos to print
The quantity of each photo to print
Rotation applied to a photo
Use the photo features
•
•
Cropping applied to a photo
Index printing (thumbnails of selected photos)
NOTE: Not all digital cameras enable you to tag your photos for printing. See the
documentation that came with your digital camera to see if your camera supports
DPOF file format 1.1.
To print camera-selected photos using the DPOF standard
1. Insert your memory card into the appropriate slot on the product.
2. When prompted, do one of the following:
• Select OK to print all DPOF-tagged photos.
• Select CANCEL to bypass DPOF printing.
Save photos to your computer
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card or storage device to your computer’s hard drive for advanced photo
editing, sharing photos online, printing from your computer, and creating special projects
such as printing a photo directly onto a printable CD or DVD.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the
HP Photosmart, or connect a storage device to the front USB port.
NOTE: The HP Photosmart must be connected to a computer that has the
HP Photosmart Software installed on it.
To save photos
1. Insert your memory card into the appropriate slot on the product, or connect a storage
device to the front USB port.
The software opens on your computer.
2. Click Save, and then follow the onscreen prompts on your computer to save the
photos to your computer.
Only images that were not previously saved are copied to your computer.
Edit photos
The HP Photosmart automatically enhances your photos (brightening and sharpening
them), before you print them. You can also manually remove "red eye" from your photos.
Additional editing features are available using the software that you installed with the
HP Photosmart.
Edit photos
55
Photos
The HP Photosmart can read DPOF file format 1.1 from a memory card so you do not
have to reselect the photos to print. When you print camera-selected photos, the
HP Photosmart print settings do not apply; the settings in the DPOF file for photo layout
and number of copies override those of the HP Photosmart.
Chapter 8
This section contains the following topics:
•
•
Remove red eye
Edit photos using your computer
Remove red eye
The flash on a camera (especially on older camera models) can sometimes cause a
subject's eyes to appear red in your photos. The HP Photosmart is set to automatically
remove redness so that eyes appear the correct shade in your photos.
Photos
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
To turn off automatic red eye removal
1. Insert a memory card into the appropriate slot on the product, or connect a storage
device to the front USB port.
2. Press Red-Eye Removal on the control panel to turn off red eye.
Edit photos using your computer
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card or storage device to your computer’s hard drive for advanced photo
editing, sharing photos online, printing from your computer, and creating special projects
such as printing a photo directly onto a printable CD or DVD.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the
HP Photosmart, or connect a storage device to the front USB port.
NOTE: The HP Photosmart must be connected to a computer that has the
HP Photosmart Software installed on it.
To edit photos
1. Insert a memory card into the appropriate slot on the product, or connect a storage
device to the front USB port.
The software opens on your computer.
2. Use the software on your computer to transfer the photos from the memory card to
your computer for viewing and editing.
Share photos using HP Photosmart Software
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card or storage device to your computer’s hard drive for advanced photo
56
Use the photo features
editing, sharing photos online, printing from your computer, and creating special projects
such as printing a photo directly onto a printable CD or DVD.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the
HP Photosmart, or connect a storage device to the front USB port.
To share photos
1. Insert a memory card into the appropriate slot on the product, or connect a storage
device to the front USB port.
The software opens on your computer.
2. Use the software on your computer to transfer the photos from your memory card to
the computer.
3. Send your photos to family and friends using e-mail or go to www.snapfish.com to
set up an online account for sharing photos or ordering prints.
Share photos using HP Photosmart Software
57
Photos
NOTE: The HP Photosmart must be connected to a computer that has the
HP Photosmart Software installed on it.
Chapter 8
Photos
58
Use the photo features
9
Maintain the HP Photosmart
The HP Photosmart requires little maintenance. You might need to replace ink cartridges,
clean the print head, or align the printer from time to time. This section provides
instructions for keeping the HP Photosmart in top working condition. Perform these simple
maintenance procedures as necessary.
This section contains the following topics:
Work with ink cartridges
Print and evaluate a self-test report
Clean the HP Photosmart
Turn off the HP Photosmart
Work with ink cartridges
To ensure the best print quality from the HP Photosmart, you will need to perform some
simple maintenance procedures and, when prompted by a message on the display,
replace the ink cartridges.
This section contains the following topics:
•
•
•
•
•
•
Information on ink cartridges and the print head
Check the estimated ink levels
Replace the ink cartridges
Clean the print head
Align the print head
Remove ink from your skin and clothing
Information on ink cartridges and the print head
The following tips help maintain HP ink cartridges and ensure consistent print quality.
•
•
Make sure you follow the instructions in the Setup Guide for installing the print head
and the ink cartridges for the first time. The instructions in this online help are for
replacing ink cartridges, and are not intended for first time installation.
If you are replacing an ink cartridge, wait until you have the new ink cartridge available
to install, before removing the old cartridge.
CAUTION: Wait until you have a new ink cartridge available before removing
the old ink cartridge. Do not leave the ink cartridge outside of the product for an
extended period of time. This can result in damage to both the product and the
ink cartridge.
•
•
Keep all ink cartridges in the original sealed packages until they are needed.
Turn off the HP Photosmart by pressing the On button located on the product. Wait
until the On light turns off before unplugging the power cord or turning off a power
strip. If you improperly turn off the HP Photosmart, the print carriage might not return
to the correct position causing problems with the ink cartridges and print quality
issues.
Work with ink cartridges
59
Maintain the HP Photosmart
•
•
•
•
Chapter 9
•
•
•
•
•
Maintain the HP Photosmart
Store ink cartridges at room temperature (15.6-26.6° C or 60-78° F).
If you notice a significant decrease in print quality, check the estimated ink levels
remaining in the ink cartridges. Replace any ink cartridges that are low on ink. If none
of the ink cartridges are low, clean the print head.
Do not clean the print head unnecessarily. This wastes ink and shortens the life of
the cartridges.
Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation
can cause temporary printing problems.
If you are transporting the product, do the following to prevent ink leaking from the
print carriage or other damage from occurring to the product:
◦ Make sure you turn off the product by pressing the On button to power it down
properly.
The print carriage should be parked on the right side in the service station.
◦ Make sure you leave the ink cartridges and print head installed.
◦ Lightly pack the inside of the product with crumpled newspaper to prevent the
print carriage from moving during transportation.
◦ The product must be transported sitting flat; it should not be placed its side, back,
front, or top.
Related topics
• “Check the estimated ink levels” on page 60
• “Clean the print head” on page 64
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace an ink cartridge. The ink supply level shows an estimate of the amount of ink
remaining in the ink cartridges.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator may be inaccurate or
unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in print head servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see www.hp.com/go/inkusage.
60
Maintain the HP Photosmart
To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
2. Click the Estimated Ink Level tab.
The estimated ink levels for the ink cartridges appear.
Related topics
“Print and evaluate a self-test report” on page 65
Replace the ink cartridges
Follow these instructions when you need to replace ink cartridges.
NOTE: If you are setting up the product for the first time, make sure you follow the
instructions in the Setup Guide for installing the print head and the ink cartridges.
If you do not already have replacement ink cartridges for the HP Photosmart, to order
cartridges, go to www.hp.com/buy/supplies. If prompted, choose your country/region,
follow the prompts to select your product, and then click one of the shopping links on the
page.
CAUTION: Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the product for an extended
period of time. This can result in damage to both the product and the ink cartridge.
To replace the ink cartridges
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product, until
the door locks into place.
Work with ink cartridges
61
Maintain the HP Photosmart
TIP: You can also print a self-test report to see if ink cartridges might need to be
replaced.
Chapter 9
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Press the tab on the ink cartridge to release it, and then remove it from the slot.
If you are replacing the black ink cartridge, push the tab of the ink cartridge on the far
right.
If you are replacing one of the other ink cartridges, such as photo black, magenta,
cyan, or yellow, push the tab on the appropriate ink cartridge to remove it.
Maintain the HP Photosmart
4. Remove the new ink cartridge from its packaging by pulling the orange pull-tab
straight back to remove the plastic wrap from the ink cartridge.
NOTE: Make sure you remove the plastic wrap from the ink cartridge before
installing it in the product, or printing will fail.
62
Maintain the HP Photosmart
6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
CAUTION: Do not lift the latch handle on the print carriage to install the ink
cartridges. Doing so can result in incorrectly seated ink cartridges and printing
problems. The latch must remain down in order to correctly install the ink
cartridges.
Make sure that you insert the ink cartridge into the slot that has the same shaped icon
and color as the one you are installing.
7. Repeat steps 3 through 6 for each ink cartridge you are replacing.
8. Close the ink cartridge access door.
Related topics
“Shop for ink supplies” on page 67
Work with ink cartridges
63
Maintain the HP Photosmart
5. Twist the orange cap to snap it off.
Chapter 9
Clean the print head
If your printed output is streaked, or is missing, or has any incorrect or missing colors,
the print head may need to be cleaned.
This process uses ink to attempt to unclog and clean the nozzles in the print head.
This might take a few minutes and will use one or more sheets of paper.
To clean the print head from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
Maintain the HP Photosmart
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Clean the printhead.
6. Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet
of paper, and uses an increasing amount of ink. After each stage, review the quality
of the printed page. You should only initiate the next phase of cleaning if the print
quality is poor.
If print quality still seems poor after you complete all three stages of cleaning, try
aligning the printer. If print quality problems persist after cleaning and aligning, contact
HP support.
Related topics
“Align the print head” on page 64
Align the print head
The product automatically aligns the print head during the initial setup.
You might want to use this feature when the self-test report shows streaking or white lines
through any of the blocks of color or if you are having print quality issues with your
printouts.
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
The Printer Toolbox appears.
64
Maintain the HP Photosmart
4. Click the Device Services tab.
5. Click Align the Printer.
The product prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
Remove ink from your skin and clothing
Surface
Remedy
Skin
Wash the area with an abrasive soap.
White fabric
Wash the fabric in cold water and use chlorine bleach.
Color fabric
Wash the fabric in cold water and use sudsy ammonia.
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Print and evaluate a self-test report
If you are experiencing problems with printing, print a self-test report before you replace
the ink cartridges. This report provides useful information on several aspects of your
product, including the ink cartridges.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Red-Eye Removal button.
The product prints a self-test report, which contains the following information:
• Product information: includes the model number, serial number, and other
product information.
• Revision information: includes the firmware version number.
• Ink delivery system information: displays the approximate ink level of each
installed ink cartridge, the status of each ink cartridge, the date each cartridge
was installed, and the date each cartridge will expire.
• Print quality pattern: displays the color blocks, representing each of the installed
ink cartridges. Solid, even blocks of color indicate there are no print quality
problems. When streaks are displayed or there are missing blocks, clean the print
head using the procedure described in “Clean the print head” on page 64. If the
color blocks still show print quality problems after cleaning the print head, align
the product using the procedure described in “Align the print head” on page 64.
If the color blocks continue to show print quality problems after cleaning and
aligning, contact HP customer support.
Print and evaluate a self-test report
65
Maintain the HP Photosmart
Follow these instructions to remove ink from your skin and clothing:
Chapter 9
•
History log: contains information that might be used for diagnostic purposes if
you need to call HP customer support.
Clean the HP Photosmart
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the
case. The interior of the product does not require cleaning. Keep fluids away from the
control panel and the interior of the product.
CAUTION: To avoid damage to the exterior of the product, do not use alcohol or
alcohol-based cleaning products.
TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones
(Q6260A) that provides everything needed to safely clean your HP product. For more
information, go to: www.shopping.hp.com/accessories-store/printer.
Maintain the HP Photosmart
Turn off the HP Photosmart
To avoid damaging the product, you must properly shut it down by using the On button
located on the product. Wait until the On light turns off before you unplug the power cord
or turn off a power strip.
66
Maintain the HP Photosmart
10 Shop for ink supplies
For a list of ink cartridge numbers, see the printed documentation that came with the
HP Photosmart. You can also use the software that came with the HP Photosmart to find
out the reorder number for all the ink cartridges. You can order ink cartridges online from
the HP Web site. Additionally, you can contact a local HP reseller to find out the correct
ink cartridge reorder numbers for your product and purchase ink cartridges.
To order genuine HP supplies for the HP Photosmart, go to www.hp.com/buy/supplies.
If prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is
not supported in your country/region, contact a local HP reseller for information about
purchasing ink cartridges.
To order ink cartridges from your desktop
▲ Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your product,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
2. Click the Estimated Ink Levels tab.
3. Click Ink Cartridge Ordering Information.
The ink cartridge reorder numbers appear.
4. Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
Shop for ink supplies
67
Shop for ink supplies
To order HP printing supplies through the HP Solution Center
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
Chapter 10
Shop for ink supplies
68
Shop for ink supplies
11 Troubleshooting
This section contains the following topics:
•
•
•
•
•
•
•
•
View the Readme file
Setup troubleshooting
Paper jams
Print quality troubleshooting
Print troubleshooting
Memory card troubleshooting
CD/DVD print troubleshooting
Errors
View the Readme file
You might want to refer to the Readme file for information on system requirements and
possible installation problems.
You can access the Readme file by clicking Start, pointing to Programs or All
Programs, pointing to HP, pointing to Photosmart D5400 series, and then clicking
Readme.
You can access the Readme file by double-clicking the icon located in the top-level folder
of the HP Photosmart software CD-ROM.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
For more information, see “Uninstall and reinstall the software” on page 79.
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
Troubleshooting
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
Setup troubleshooting
69
Chapter 11
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
The product will not turn on
I connected the USB cable, but I am having problems using the product with my
computer
After setting up the product, it does not print
The display shows the wrong language
The wrong measurements are showing in menus on the display
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
The Minimum System Checks screen appears
A red X appears on the USB connect prompt
I received a message that an Unknown Error has occurred
The registration screen does not appear
Uninstall and reinstall the software
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement
from the product when you turn it on.
•
•
•
•
•
Solution 1: Make sure you use the power cord that came with the product
Solution 2: Reset the product
Solution 3: Press the On button more slowly
Solution 4: Contact HP to replace the power supply
Solution 5: Contact HP support for service
Solution 1: Make sure you use the power cord that came with the product
Solution:
• Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
Troubleshooting
70
1
Power connection
2
Power cord and adapter
3
Power outlet
Troubleshooting
•
•
•
If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause: The product was not being used with the power cord provided.
If this did not solve the issue, try the next solution.
Solution 2: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 3: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly.
Press the On button once. It might take a few minutes for the product to turn on. If
you press the On button again during this time, you might turn the product off.
CAUTION: If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to: www.hp.com/support. If prompted, choose your country/region, and then
click Contact HP for information on calling for technical support.
Cause: You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution:
Contact HP support to request a power supply for the product.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Troubleshooting
Cause: The power supply was not intended for use with this product.
If this did not solve the issue, try the next solution.
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Solution 5: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
I connected the USB cable, but I am having problems using the product with my
computer
Solution: You must first install the software that came with the product before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions.
Once you have installed the software, connecting your computer to the product with
a USB cable is straightforward. Simply plug one end of the USB cable into the back
of your computer and the other into the back of the product. You can connect to any
USB port on the back of your computer.
For more information on installing the software and connecting the USB cable, see
the Setup Guide that came with the product.
Cause: The USB cable was connected before the software was installed.
Connecting the USB cable before you are prompted can cause errors.
Troubleshooting
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Troubleshooting
After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Check the connection between the product and computer
Solution 2: Check that the ink cartridges are installed properly and have ink
Solution 3: Press the On button to turn on the product
Solution 4: Load paper in the input tray
Solution 1: Check the connection between the product and computer
Solution:
Check the connection between the product and computer.
Cause: The product and computer were not communicating with each other.
If this did not solve the issue, try the next solution.
Solution 2: Check that the ink cartridges are installed properly and have ink
Solution:
Check that the ink cartridges are installed properly and have ink.
For more information, see:
“Work with ink cartridges” on page 59
Cause: There might have been a problem with one or more of the ink cartridges.
If this did not solve the issue, try the next solution.
Solution 3: Press the On button to turn on the product
Solution: Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Make sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause: The product might not have been turned on.
If this did not solve the issue, try the next solution.
Solution 4: Load paper in the input tray
Solution:
Load paper in the input tray.
For more information, see:
“Load paper” on page 17
Troubleshooting
Cause: The product might have been out of paper.
The display shows the wrong language
Solution:
Change the language setting.
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Chapter 11
NOTE: You will be prompted to set both the language and the country/region
settings, by using the following procedure.
To set your language and country/region
1. Press and hold the Red-Eye Removal button and then press the Print Photos
button.
2. Then, press and hold the Print Photos button and then press the OK button.
The list of languages appears.
3. Use the arrow buttons on the directional pad to select the language and then press
the OK button.
4. Use the arrow buttons on the directional pad to select Yes to confirm the
language, and then press OK.
After you have confirmed the language, the list of country/regions appears.
5. Use the arrow buttons on the directional pad to select the country/region and then
press the OK button.
6. Use the arrow buttons on the directional pad to select Yes to confirm the country/
region, and then press OK.
Cause: You might have selected the incorrect language when setting up the
product.
The wrong measurements are showing in menus on the display
Solution:
Change the country/region setting.
NOTE: You will be prompted to set both the language and the country/region
settings, by using the following procedure.
To set your language and country/region
1. Press and hold the Red-Eye Removal button and then press the Print Photos
button.
2. Then, press and hold the Print Photos button and then press the OK button.
The list of languages appears.
3. Use the arrow buttons on the directional pad to select the language and then press
the OK button.
4. Use the arrow buttons on the directional pad to select Yes to confirm the
language, and then press OK.
After you have confirmed the language, the list of country/regions appears.
5. Use the arrow buttons on the directional pad to select the country/region and then
press the OK button.
6. Use the arrow buttons on the directional pad to select Yes to confirm the country/
region, and then press OK.
Troubleshooting
Cause: You might have selected the incorrect country/region when setting up the
product. The country/region you select determines the paper sizes shown on the
display.
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Troubleshooting
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution:
If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows Start menu, click Run (or click Accessories, and then Run).
2. In the Run dialog box, enter d:\setup.exe, and then click OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
Cause: The installation failed to run automatically.
The Minimum System Checks screen appears
Solution: Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
Cause: Your system did not meet the minimum requirements to install the software.
A red X appears on the USB connect prompt
Solution:
again.
Check that the product is turned on, and then try the USB connection
Troubleshooting
To retry the USB connection
1. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 meters (9.8 feet) or less in length.
• If you have several USB devices attached to your computer, you might want
to unplug the other devices during the installation.
2. Unplug the product power cord, and then plug it in again.
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75
Chapter 11
3. Verify that the USB cable and power cord are plugged in.
4. Click Retry to retry the connection.
5. Continue with the installation and restart the computer when prompted.
Cause:
The USB connection between the product and the computer failed.
I received a message that an Unknown Error has occurred
Solution:
Uninstall the software completely, and then reinstall it.
To uninstall the software and reset the product
1. Disconnect and reset the product.
To disconnect and reset the product
a. Make sure the product is turned on.
b. Press the On button to turn off the product.
c. Disconnect the power cord from the back of the product.
d. Reconnect the power cord to the back of the product.
e. Press the On button to turn on the product.
2. Uninstall the software completely.
NOTE: It is important that you follow the uninstall procedure carefully to
ensure you have removed the software completely from the computer, before
reinstalling it.
Troubleshooting
To uninstall the software completely
a. On the Windows taskbar, click Start, Settings, Control Panel, (or just
Control Panel).
b. Double-click Add/Remove Programs (or click Uninstall a program).
76
Troubleshooting
c. Remove all the items that are related to the HP Photosmart Software.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet (with the product name and software
version number)
• HP Software update
• HP Share to Web
• HP Solution Center
• HP Director
• HP Memories Disk Greeting Card Creator 32
d. Go to C:\Program Files\HP or C:\Program Files\HewlettPackard (for some older products) and delete the Digital Imaging
folder.
e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.
3. Turn off programs that run in the background.
NOTE: When the computer is turned on, a software group called the
Terminate and Stay Resident (TSR) programs automatically loads. These
programs activate some of the computer utilities, such as the anti-virus
software, but are not required for the computer to function. Occasionally,
TSR's prevent the HP software from loading so that it does not install properly.
In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR
programs and services from starting up.
The MSCONFIG utility application appears.
c. Click the General tab.
d. Click Selective Startup.
e. If there is a check mark next to Load Startup Items, click the check mark to
remove it.
f. Click the Services tab, and select the Hide All Microsoft Services box.
g. Click Disable all.
Setup troubleshooting
77
Troubleshooting
To turn off programs that run in the background
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
• In Windows Vista: In Start Search, type MSCONFIG, and then press
Enter.
When the User Account Control dialog box appears, click Continue.
• In Windows XP: Click Run. When the Run dialog box appears, type
MSCONFIG, and then press Enter.
Chapter 11
h. Click Apply, and then click Close.
NOTE: If you receive a message stating Access is denied while making
changes, click OK and continue. The message will not prevent you from
making the changes.
i.
Click Restart to apply the changes to the computer during the next restart.
After the computer restarts, the You’ve used system configuration utility
to make changes to the way windows starts message appears.
j. Click the check box next to Do not show this message again.
4. Run the Disk Cleanup utility to delete temporary files and folders.
To run the Disk Cleanup utility
a. On the Windows taskbar, click Start, click Programs or All Programs, and
then click Accessories.
b. Click System Tools, and then click Disk Cleanup.
The Disk Cleanup analyzes the hard drive and then presents a report with a
list of components to delete.
c. Select the appropriate check boxes to remove the unnecessary components.
More information about the Disk Cleanup utility
The Disk Cleanup utility frees hard disk space on your computer by doing the
following:
• Deleting temporary Internet files
• Deleting downloaded program files
• Emptying the Recycle Bin
• Deleting files from your temporary folder
• Deleting files created by other Windows tools
• Removing optional Windows components that you do not use
d. After selecting the components to remove, click OK.
5. Install the software.
To install the software
a. Insert software CD into the CD-ROM drive of the computer.
The software installation will start automatically.
NOTE: If the installation does not run automatically, from the Windows
Start menu, click Start Search (or Run). In the Start Search (or Run
dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM
drive is not assigned to drive letter D, enter the appropriate drive letter.)
Troubleshooting
b. Follow the prompts on the computer screen to install the software.
6. Try using the product again.
Cause:
78
Troubleshooting
The source of the error was unknown.
The registration screen does not appear
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart
D5400 series, and then clicking Product Registration.
Cause: The registration screen did not launch automatically.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP Photosmart application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP Photosmart.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control
Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and double-click it.
NOTE: When the computer is turned on, a software group called the Terminate
and Stay Resident (TSR) programs automatically loads. These programs activate
some of the computer utilities, such as the anti-virus software, that are not required
for the computer to function. Occasionally, TSR's prevent the HP software from
loading so that it does not install properly. In Windows Vista and Windows XP,
use the MSCONFIG utility to prevent TSR programs and services from starting
up.
Troubleshooting
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the product.
Setup troubleshooting
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Chapter 11
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
Paper jams
To help avoid paper jams, follow these guidelines:
•
•
•
•
•
•
•
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the product.
This section contains the following topics:
•
•
Clear paper jams
Information on paper
Clear paper jams
Solution: In case of a paper jam, check the rear door. You might need to clear the
paper jam from the rear door.
Troubleshooting
80
Troubleshooting
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press OK on the control panel to continue the current job.
Cause: Paper had jammed in the product.
Information on paper
•
•
•
Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
Do not leave unused photo paper in the input tray. The paper might start to curl, which
might reduce the quality of your printouts. Curled paper can also cause paper jams.
Paper jams
81
Troubleshooting
The HP Photosmart is designed to work well with most paper types. Test a variety of
paper types before buying a large quantity. Find a paper type that works well and is easy
to purchase. HP papers are designed for the best quality results. In addition, follow these
tips:
Chapter 11
•
•
•
•
Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity.
Print quality troubleshooting
Use this section to solve these print quality problems:
•
•
•
•
•
•
•
•
•
•
•
•
Wrong, inaccurate, or bleeding colors
Ink is not filling the text or graphics completely
The printout has a horizontal band of distortion near the bottom of a borderless print
Printouts have horizontal streaks or lines
Printouts are faded or have dull colors
Printouts seem blurry or fuzzy
Printouts have vertical streaks
Printouts are slanted or skewed
Ink streaks on the back of the paper
Paper is not picked up from the input tray
The text edges are jagged
The product prints slowly
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
•
•
Colors look different than what you expected.
For example, the colors in your graphic or photo look one way on your computer
screen but print out differently, or magenta was replaced with cyan in your printout.
Colors run into each other, or look like they are smeared on the page. The edges
might have a feathering appearance instead of being sharp and defined.
Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
Troubleshooting
•
•
•
•
•
•
•
•
82
Solution 1: Make sure you are using genuine HP ink cartridges
Solution 2: Check the paper loaded in the input tray
Solution 3: Check the paper type
Solution 4: Check the ink levels
Solution 5: Check the print settings
Solution 6: Align the printer
Solution 7: Clean the print head
Solution 8: Contact HP support
Troubleshooting
Solution 1: Make sure you are using genuine HP ink cartridges
Solution:
Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper loaded in the input tray
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the print head during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.
For more information, see:
“Load paper” on page 17
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
Print quality troubleshooting
Troubleshooting
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
83
Chapter 11
For more information, see:
•
•
“Recommended papers for printing” on page 15
“Information on paper” on page 81
Cause:
The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Check the ink levels
Solution:
Check the estimated ink levels in the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
“Check the estimated ink levels” on page 60
Cause:
The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings
Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting, if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper, is loaded
in the input tray.
NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or ink cartridges. No further troubleshooting is required.
For more information, see:
Troubleshooting
•
•
•
“Change the saturation, brightness, or color tone” on page 35
“Change the print speed or quality” on page 34
“Choose papers for printing” on page 15
Cause:
The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 6: Align the printer
Solution:
Align the printer.
Aligning the printer can help ensure excellent print quality.
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Printer.
The product prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 7: Clean the print head
Solution:
head.
If the previous solutions did not resolve the issue, try cleaning the print
After cleaning the print head, print a self-test report. Evaluate the self-test report to
see if the print quality problem still exists.
For more information, see:
•
•
“Clean the print head” on page 64
“Print and evaluate a self-test report” on page 65
Cause: The print head needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 8: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
Troubleshooting
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the print head.
Print quality troubleshooting
85
Chapter 11
Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
•
•
•
•
•
•
Solution 1: Make sure you are using genuine HP ink cartridges
Solution 2: Check the ink cartridges
Solution 3: Check the print settings
Solution 4: Check the paper type
Solution 5: Clean the print head
Solution 6: Contact HP support
Solution 1: Make sure you are using genuine HP ink cartridges
Solution:
Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink cartridges
Solution:
Check the estimated ink levels in the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
If there is ink remaining in the ink cartridges, but you are still noticing a problem, print
a self-test report to determine if there is a problem with the ink cartridges. If the selftest report shows a problem, clean the print head. If the problem persists, you might
need to replace the ink cartridges.
For more information, see:
Troubleshooting
•
•
•
“Check the estimated ink levels” on page 60
“Print and evaluate a self-test report” on page 65
“Clean the print head” on page 64
Cause:
The print head needed to be cleaned or there was insufficient ink.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 3: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
•
•
•
“Set the paper type for printing” on page 33
“Change the print speed or quality” on page 34
“Print using Maximum dpi” on page 40
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•
“Recommended papers for printing” on page 15
“Information on paper” on page 81
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 5: Clean the print head
Solution:
head.
If the previous solutions did not resolve the issue, try cleaning the print
After cleaning the print head, print a self-test report. Evaluate the self-test report to
see if the print quality problem still exists.
Troubleshooting
For more information, see:
•
•
“Clean the print head” on page 64
“Print and evaluate a self-test report” on page 65
Cause: The print head needed to be cleaned.
Print quality troubleshooting
87
Chapter 11
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
There was a problem with the print head.
The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the bottom
of it.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or print head is not necessary.
•
•
•
Solution 1: Check the paper type
Solution 2: Use a higher print quality setting
Solution 3: Rotate the image
Solution 1: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•
“Recommended papers for printing” on page 15
“Information on paper” on page 81
Cause:
The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 2: Use a higher print quality setting
Solution:
88
Troubleshooting
Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
•
•
“Change the print speed or quality” on page 34
“Print using Maximum dpi” on page 40
Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Rotate the image
Solution: If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“Change the page orientation” on page 34
Cause: The photo image had odd hues printed near the bottom of the page.
Printouts have horizontal streaks or lines
Try the following solutions if your printout has lines, streaks, or marks on it that run across
the width of the page.
•
•
•
•
•
Solution 1: Make sure the paper is loaded correctly
Solution 2: Use a higher print quality setting
Solution 3: Align the printer
Solution 4: Clean the print head
Solution 5: Contact HP support
Solution 1: Make sure the paper is loaded correctly
Solution:
Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“Load paper” on page 17
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting
Solution:
Check the print quality setting and make sure it is not set too low.
Troubleshooting
Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
•
•
“Change the print speed or quality” on page 34
“Print using Maximum dpi” on page 40
Print quality troubleshooting
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Chapter 11
Cause:
The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Align the printer
Solution:
Align the printer.
Aligning the printer can help ensure excellent print quality.
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Printer.
The product prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
Cause:
The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 4: Clean the print head
Solution:
head.
If the previous solutions did not resolve the issue, try cleaning the print
After cleaning the print head, print a self-test report. Evaluate the self-test report to
see if the print quality problem still exists.
For more information, see:
•
•
“Clean the print head” on page 64
“Print and evaluate a self-test report” on page 65
Cause:
The print head needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support
Troubleshooting
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
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Troubleshooting
Cause: There was a problem with the print head.
Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.
•
•
•
•
Solution 1: Check the print settings
Solution 2: Check the paper type
Solution 3: Clean the print head
Solution 4: Contact HP support
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
•
•
•
“Set the paper type for printing” on page 33
“Change the print speed or quality” on page 34
“Print using Maximum dpi” on page 40
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
“Recommended papers for printing” on page 15
“Information on paper” on page 81
Troubleshooting
•
•
Cause: The wrong kind of paper was loaded in the input tray.
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Chapter 11
If this did not solve the issue, try the next solution.
Solution 3: Clean the print head
Solution:
head.
If the previous solutions did not resolve the issue, try cleaning the print
After cleaning the print head, print a self-test report. Evaluate the self-test report to
see if the print quality problem still exists.
For more information, see:
•
•
“Clean the print head” on page 64
“Print and evaluate a self-test report” on page 65
Cause:
The print head needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
There was a problem with the print head.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is not sharp or unclear.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or print head is not necessary.
TIP: After reviewing the solutions in this section, you can go to HP's website to see
if there is additional troubleshooting help. For more information, go to: www.hp.com/
support.
•
•
•
•
Solution 1: Check the print settings
Solution 2: Use a higher quality image
Solution 3: Print the image in a smaller size
Solution 4: Align the printer
Solution 1: Check the print settings
Troubleshooting
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
92
Troubleshooting
For more information, see:
•
•
•
“Set the paper type for printing” on page 33
“Change the print speed or quality” on page 34
“Print using Maximum dpi” on page 40
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher quality image
Solution:
Use a higher resolution image.
If you are printing a photo or graphic,and the resolution is too low, it will be blurry or
fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Cause: The resolution of the image was low.
If this did not solve the issue, try the next solution.
Solution 3: Print the image in a smaller size
Solution:
Reduce the size of the image and then print it.
If you are printing a photo or graphic, and the print size is set too high, it will be blurry
or fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Cause: The image was printed in a larger size.
If this did not solve the issue, try the next solution.
Solution 4: Align the printer
Solution:
Align the printer.
Aligning the printer can help ensure excellent print quality.
NOTE: You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
Print quality troubleshooting
93
Troubleshooting
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
Chapter 11
4. Click the Device Services tab.
5. Click Align the Printer.
The product prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
Cause:
The printer needed to be aligned.
Printouts have vertical streaks
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•
“Recommended papers for printing” on page 15
“Information on paper” on page 81
Cause:
The wrong kind of paper was loaded in the input tray.
Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
•
•
•
Solution 1: Make sure the paper is loaded correctly
Solution 2: Make sure only one type of paper is loaded
Solution 3: Ensure that the rear door is securely installed
Solution 1: Make sure the paper is loaded correctly
Solution:
Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“Load paper” on page 17
Cause:
The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 2: Make sure only one type of paper is loaded
Solution:
Cause:
94
Troubleshooting
Load only one type of paper at a time.
More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Ensure that the rear door is securely installed
Solution:
Make sure that the rear door is securely installed.
If you removed the rear door to clear a paper jam, replace it. Gently push the door
forward until it snaps into place.
Cause: The rear door was not securely installed.
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
•
•
Solution 1: Print on a page of plain paper
Solution 2: Wait while the ink dries
Solution 1: Print on a page of plain paper
Solution: Print one or several pages of plain paper to soak up any excess ink in
the product.
To remove excess ink using plain paper
1. Load several sheets of plain paper in the input tray.
2. Wait five minutes.
3. Print a document with little or no text.
4. Check the back of the paper for ink. If there is still ink on the back of the paper,
try printing on another page of plain paper.
Cause: Ink accumulated inside the product, where the back of the paper rests
during printing.
If this did not solve the issue, try the next solution.
Solution: Wait at least thirty minutes for the ink inside the product to dry, then try
the print job again.
Cause: The excess ink in the product needed to dry out.
Print quality troubleshooting
95
Troubleshooting
Solution 2: Wait while the ink dries
Chapter 11
Paper is not picked up from the input tray
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
Solution 1: Reset the product
Solution 2: Make sure the paper is loaded correctly
Solution 3: Check the print settings
Solution 4: Clean the rollers
Solution 5: Service the product
Solution 1: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:
The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the paper is loaded correctly
Solution:
Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“Load paper” on page 17
Cause:
The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
•
•
•
“Set the paper type for printing” on page 33
“Change the print speed or quality” on page 34
“Print using Maximum dpi” on page 40
Cause:
The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 4: Clean the rollers
Solution:
96
Troubleshooting
Clean the rollers.
Make sure you have the following materials available:
•
•
A lint-free cloth, or any soft material that will not come apart or leave fibers.
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
To clean the rollers
1. Turn off the product and remove the power cord.
2. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.
4. Clean the rubber rollers to remove any dust or dirt buildup.
5. Replace the rear door. Gently push the door forward until it snaps into place.
6. Plug the power cord back in, and turn on the product.
7. Try to print again.
Cause: The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Service the product
Solution: If you have completed all of the steps provided in the previous solutions,
contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: Your product needs servicing.
The text edges are jagged
Troubleshooting
Try the following solutions if the text in your printouts is not sharp and the edges are rough.
Print quality troubleshooting
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Chapter 11
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or print head is not necessary.
•
•
•
Solution 1: Use TrueType or OpenType fonts
Solution 2: Align the printer
Solution 3: Clean the print head
Solution 1: Use TrueType or OpenType fonts
Solution: Use TrueType or OpenType fonts to ensure that the product is able to
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
TrueType icon
Cause:
OpenType icon
The font was a custom size.
Some software applications offer custom fonts that have jagged edges when enlarged
or printed. Also, if you want to print bitmapped text, it might have jagged edges when
enlarged or printed.
If this did not solve the issue, try the next solution.
Solution 2: Align the printer
Solution:
Align the printer.
Aligning the printer can help ensure excellent print quality.
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
Troubleshooting
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Printer.
The product prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
Cause:
The printer needed to be aligned.
If this did not solve the issue, try the next solution.
98
Troubleshooting
Solution 3: Clean the print head
Solution:
head.
If the previous solutions did not resolve the issue, try cleaning the print
After cleaning the print head, print a self-test report. Evaluate the self-test report to
see if the print quality problem still exists.
For more information, see:
•
•
“Clean the print head” on page 64
“Print and evaluate a self-test report” on page 65
Cause: The print head needed to be cleaned.
The product prints slowly
Try the following solutions if the product is printing very slowly.
•
•
Solution 1: Check the ink levels
Solution 3: Contact HP support
Solution 1: Check the ink levels
Solution:
Check the estimated ink levels in the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
“Check the estimated ink levels” on page 60
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the product.
Troubleshooting
Print troubleshooting
Use this section to solve these printing problems:
•
•
Envelopes print incorrectly
Borderless printing produces unexpected results
Print troubleshooting
99
Chapter 11
•
•
•
•
•
•
•
•
The product is not responding
The product prints meaningless characters
Nothing happens when I try to print
The pages in my document came out in the wrong order
The margins are not printing as expected
Text or graphics are cut off at the edge of the page
A blank page came out while printing
Ink is spraying the inside of the product when I print a photo
Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Load the stack of envelopes correctly
Solution 2: Check the envelope type
Solution 3: Tuck the flaps to avoid paper jams
Solution 1: Load the stack of envelopes correctly
Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.
For more information, see:
“Load envelopes” on page 23
Cause:
A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the envelope type
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Troubleshooting
Cause:
The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
100
Troubleshooting
Solution 3: Tuck the flaps to avoid paper jams
Solution:
To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The flaps might get caught in the rollers.
Borderless printing produces unexpected results
Solution: Try printing the image from the photo imaging software that came with
the product.
Cause: Printing a borderless image from a non-HP software application produced
unexpected results.
The product is not responding
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•
•
•
•
Solution 1: Turn on the product
Solution 2: Load paper in the input tray
Solution 3: Select the correct printer
Solution 4: Check the printer driver status
Solution 5: Wait until the product completes the current operation
Solution 6: Remove all cancelled print jobs from the queue
Solution 7: Clear the paper jam
Solution 8: Make sure the print carriage can move freely
Solution 9: Check the connection from the product to your computer
Solution 10: Reset the product
Solution 1: Turn on the product
Solution: Look at the On light located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution:
Load paper in the input tray.
For more information, see:
Troubleshooting
“Load full-size paper” on page 18
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
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Chapter 11
Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software
application.
TIP: You can set the product as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause:
The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status
Solution:
printing.
The printer driver status might have changed to either offline or stop
To check the printer driver status
1. In the HP Solution Center, click the Settings tab.
2. Click Status.
If the status is Offline or Stop printing, change the status to Ready.
Cause:
The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution: If the product is performing another task such as printing a photo or
performing printer maintenance, your print job will be delayed until the product
completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the product display to see if there are any
messages.
Cause:
The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
Troubleshooting
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
•
•
102
Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
Shut down the product, restart the computer, and then restart the product.
Troubleshooting
Cause: A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam
Solution:
Clear the paper jam.
For more information, see:
“Clear paper jams” on page 80
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print carriage will move freely from one side of the printer to the other. Do not try to
force it to move if it is hung up on something.
CAUTION: Be careful not to force the print cartridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
For more information, see:
“Carriage stall” on page 124
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the product to your computer
Troubleshooting
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
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sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Photosmart
Software, click Settings, and then click Status.
Cause:
The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:
The product experienced an error.
The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reset the product
Solution 2: Print a previously saved version of the document
Solution 1: Reset the product
Solution: Turn off the product and your computer for 60 seconds, then turn them
both on and try printing again.
Troubleshooting
Cause:
There was no available memory in the product.
If this did not solve the issue, try the next solution.
104
Troubleshooting
Solution 2: Print a previously saved version of the document
Solution: Try printing another document from the same software application. If this
works, then try printing a previously saved version of the document that is not corrupt.
Cause: The document was corrupt.
Nothing happens when I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•
•
•
•
Solution 1: Turn on the product
Solution 2: Load paper in the input tray
Solution 3: Select the correct printer
Solution 4: Check the printer driver status
Solution 5: Wait until the product completes the current operation
Solution 6: Remove all cancelled print jobs from the queue
Solution 7: Clear the paper jam
Solution 8: Make sure the print carriage can move freely
Solution 9: Check the connection from the product to your computer
Solution 10: Reset the product
Solution 1: Turn on the product
Solution: Look at the On light located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution:
Load paper in the input tray.
For more information, see:
“Load full-size paper” on page 18
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software
application.
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Chapter 11
TIP: You can set the product as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause:
The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status
Solution:
printing.
The printer driver status might have changed to either offline or stop
To check the printer driver status
1. In the HP Solution Center, click the Settings tab.
2. Click Status.
If the status is Offline or Stop printing, change the status to Ready.
Cause:
The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution: If the product is performing another task such as printing a photo or
performing printer maintenance, your print job will be delayed until the product
completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the product display to see if there are any
messages.
Cause:
The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
•
Troubleshooting
•
Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
Shut down the product, restart the computer, and then restart the product.
Cause:
A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
106
Troubleshooting
Solution 7: Clear the paper jam
Solution:
Clear the paper jam.
For more information, see:
“Clear paper jams” on page 80
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print carriage will move freely from one side of the printer to the other. Do not try to
force it to move if it is hung up on something.
CAUTION: Be careful not to force the print cartridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
For more information, see:
“Carriage stall” on page 124
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the product to your computer
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Photosmart
Software, click Settings, and then click Status.
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Troubleshooting
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
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Cause:
The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:
The product experienced an error.
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
For more information, see:
“Print a multiple-page document in reverse order” on page 46
Cause: The print settings were set to print the first page of your document first.
Because of the way the paper feeds through the product, the first page will be print
side up at the bottom of the stack.
The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Check the printer margins
Solution 2: Verify the paper size setting
Solution 3: Load the stack of paper correctly
Solution 4: Load a stack of envelopes correctly in the input tray
Solution 1: Check the printer margins
Solution:
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Troubleshooting
Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Verify the paper size setting
Solution: Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper size setting might not have been set correctly for the project you
were printing.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of paper correctly
Solution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
“Load paper” on page 17
Cause: The paper guides were not positioned correctly.
If this did not solve the issue, try the next solution.
Solution 4: Load a stack of envelopes correctly in the input tray
Troubleshooting
Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
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Make sure that you remove all paper from the input tray before loading the envelopes.
For more information, see:
“Load envelopes” on page 23
Cause:
A stack of envelopes was loaded incorrectly.
Text or graphics are cut off at the edge of the page
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Check the margin settings
Solution 2: Check the layout of the document
Solution 3: Load the stack of papers correctly
Solution 4: Try printing with borders
Solution 1: Check the margin settings
Solution: Make sure the margin settings for the document do not exceed the
printable area of the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause:
The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
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Solution 2: Check the layout of the document
Solution: Make sure the layout of the document you are trying to print fits on a paper
size supported by the product.
To preview the print layout
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
3. Check the graphics in the document to make sure that the current size fits within
the printable area of the product.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP: Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from
the print Properties dialog box.
Cause: The size of the document you were printing was larger than the paper
loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of papers correctly
Solution:
If the paper is misfeeding, it could cause parts of the document to cut off.
Remove the stack of paper from the input tray, and then reload the paper.
For more information, see:
“Load full-size paper” on page 18
Cause: The paper was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Try printing with borders
Solution:
Try printing with borders by turning off the borderless option.
For more information, see:
“Print a borderless image” on page 38
Troubleshooting
Cause: Borderless printing was enabled. By selecting the Borderless option, your
printed photo was enlarged and centered to fit the printable area of the page.
Depending on the relative sizes of the digital photo and the paper on which you are
printing, this could result in some parts of the image being cropped.
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A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Remove any extra pages or lines at the end of the document
Solution 2: Load paper in the input tray
Solution 1: Remove any extra pages or lines at the end of the document
Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause:
The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution: If the product has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
“Load full-size paper” on page 18
Cause:
The product picked up two sheets of paper.
Ink is spraying the inside of the product when I print a photo
Solution: Make sure you load photo paper in the input tray before you print a
borderless print job.
Cause: You were using the wrong paper type. The borderless print settings require
you to print on photo paper.
Memory card troubleshooting
Use this section to solve these memory card and front USB port problems:
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•
•
My memory card no longer works in my digital camera
The product does not read the memory card or storage device
The Photo light next to the memory card slots is blinking
The Attention light blinks when I insert my memory card or storage device
The photos on the memory card do not transfer to my computer
Photos in a connected digital camera with PictBridge do not print
Troubleshooting
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Troubleshooting
My memory card no longer works in my digital camera
Solution: Reformat your memory card in your camera or format your memory card
on a Windows computer by selecting the FAT format instead of FAT32. For more
information, see the documentation that came with your digital camera.
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other products use the FAT (FAT16 or FAT12) format
and cannot recognize a FAT32 formatted card.
The product does not read the memory card or storage device
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Insert the memory card properly
Solution 2: Insert the memory card or storage device fully into the appropriate slot on
the product
Solution 3: Remove the additional memory card
Solution 4: Reformat the memory card in your digital camera
Solution 1: Insert the memory card properly
Solution: Turn the memory card so that the label side is up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the Photo
light (near the memory card slots) will not turn on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause: The memory card was inserted backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 2: Insert the memory card or storage device fully into the appropriate slot
on the product
Solution: Make sure you fully insert the memory card into the appropriate slot on
the product. Or, if you are using a storage device such as a keychain drive, make
sure you fully insert the storage device into the front USB port.
After a memory card or storage device has been inserted properly, the Photo light will
blink for a few seconds, and then remain lit.
Cause: The memory card or storage device was not fully inserted in the appropriate
slot on the product.
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Troubleshooting
If the memory card or storage device is not inserted properly, the product will not
respond and the Photo light (near the memory card slots) will not turn on.
Chapter 11
If this did not solve the issue, try the next solution.
Solution 3: Remove the additional memory card
Solution: If you have inserted more than one memory card, remove one of the
memory cards. You can use only one memory card at a time.
If you have a memory card and a storage device connected, remove the storage
device. You can use only one at a time.
Cause: You had inserted more than one memory card, or you had inserted a
memory card and a storage device at the same time.
Solution 4: Reformat the memory card in your digital camera
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera. For more information, see the documentation that came with your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:
The memory card file system was corrupted.
The Photo light next to the memory card slots is blinking
Solution: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the product is accessing the memory card. Wait until the light
remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the product and card.
For more information, see:
“Insert a memory card or storage device” on page 51
Cause:
The product was reading the memory card.
The Attention light blinks when I insert my memory card or storage device
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Troubleshooting
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•
114
Solution 1: Remove and reinsert the memory card
Solution 2: Remove the additional memory card
Troubleshooting
Solution 1: Remove and reinsert the memory card
Solution: Remove and reinsert the memory card. You might have inserted it
incorrectly. Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the problem continues, the memory card might be defective.
For more information, see:
“Insert a memory card or storage device” on page 51
Cause: The product detected an error with the memory card.
If this did not solve the issue, try the next solution.
Solution 2: Remove the additional memory card
Solution: If you have inserted more than one memory card, remove one of the
memory cards. You can use only one memory card at a time.
If you have a memory card and a storage device connected, remove the storage
device. You can use only one at a time.
For more information, see:
“Insert a memory card or storage device” on page 51
Cause: You had inserted more than one memory card, or you had inserted a
memory card and a storage device at the same time.
The photos on the memory card do not transfer to my computer
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Install the HP Photosmart software
Solution 2: Turn on the product
Solution 3: Turn on the computer
Solution 4: Check the connection from the product to your computer
Solution 1: Install the HP Photosmart software
To install the HP Photosmart Software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
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Troubleshooting
Solution: Install the HP Photosmart Software that came with the product. If it is
installed, restart your computer.
Chapter 11
Cause:
The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution:
Cause:
Turn on the product.
The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer
Solution:
Cause:
Turn on the computer
The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 4: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
For more information on setting up the product and connecting it to your computer,
see the Setup Guide that came with the product.
Troubleshooting
Cause:
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Troubleshooting
The product was not properly connected to the computer.
Photos in a connected digital camera with PictBridge do not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Set the camera to PictBridge mode
Solution 2: Save the photos in a supported file format
Solution 3: Select photos on the camera for printing
Solution 1: Set the camera to PictBridge mode
Solution: If the camera supports PictBridge, make sure the camera is set to
PictBridge mode. See the user guide that came with the camera for instructions on
how to do this.
Cause: The digital camera was not in PictBridge mode.
If this did not solve the issue, try the next solution.
Solution 2: Save the photos in a supported file format
Solution: Make sure the digital camera is saving photos in a file format that the
PictBridge transfer feature supports (exif/JPEG, JPEG, and DPOF).
Cause: The images were not in a supported format.
If this did not solve the issue, try the next solution.
Solution 3: Select photos on the camera for printing
Solution: Before you connect the digital camera to the front USB port on the
HP Photosmart, select some photos on the camera for printing.
NOTE: Some digital cameras do not allow you to select photos until after you
have established a PictBridge connection. If this is the case, connect your digital
camera to the front USB port, turn on the camera and change it to PictBridge
mode, and then use the camera to select the photos you want to print.
Cause: You did not select any photos on the camera for printing.
CD/DVD print troubleshooting
Use this section to solve any problems you might encounter while printing on CD/DVD
surfaces with the HP Photosmart.
This section contains the following topics:
The product does not detect the CD/DVD holder
The product does not detect a CD/DVD on the holder
The product stalled while printing a CD/DVD
The image on my printed disc is cropped and there is ink on the CD/DVD holder
CD/DVD print troubleshooting
Troubleshooting
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Chapter 11
•
•
•
•
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The product is printing on a non-printable area of my disc
The design is not centered on my disc
The ink on the CD/DVD is not drying
The product reports a CD/DVD size mismatch error
The CD/DVD holder is stuck in the storage area
The product does not detect the CD/DVD holder
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Push the CD/DVD holder into the CD/DVD tray
Solution 2: Remove the CD/DVD holder from the storage area
Solution 3: Place the CD/DVD on the CD/DVD holder
Solution 4: Load the next disc on the CD/DVD holder
Solution 1: Push the CD/DVD holder into the CD/DVD tray
Solution: Push the CD/DVD holder forward into the CD/DVD tray until the lines on
the holder line up to the white lines on the tray. The end of the holder marked with
arrows goes into the CD/DVD tray first.
Cause:
You did not push the CD/DVD holder far enough into the CD/DVD tray.
If this did not solve the issue, try the next solution.
Troubleshooting
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Troubleshooting
Solution 2: Remove the CD/DVD holder from the storage area
Solution: Remove the CD/DVD holder from the storage area below the main input
tray. Lower the CD/DVD tray (located below the control panel).
Make sure you loaded a printable disc onto the CD/DVD holder with the printable side
up. Push the CD/DVD holder forward into the CD/DVD tray until the lines on the holder
line up to the white lines on the tray. The end of the holder marked with arrows goes
into the CD/DVD tray first.
Cause: You inserted the CD/DVD holder back into the storage area.
If this did not solve the issue, try the next solution.
Solution 3: Place the CD/DVD on the CD/DVD holder
Solution: Remove the CD/DVD holder from the storage area below the main input
tray. Remove the printable disc from the CD/DVD tray and load it onto the CD/DVD
holder with the printable side up. Push the holder forward into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray. The end of the holder
marked with arrows goes into the CD/DVD tray first.
Cause: You inserted the disc directly into the CD/DVD tray without placing it on the
CD/DVD holder.
If this did not solve the issue, try the next solution.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed
CD/DVD from the holder. Load the next disc onto the CD/DVD holder with the
printable side up and reinsert the holder into the CD/DVD tray until the lines on the
holder line up to the white lines on the tray. When the product detects the holder, the
prompt disappears.
Cause: The product prompted you to insert the next disc when printing multiple CD/
DVDs in a print job.
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Troubleshooting
Solution 4: Load the next disc on the CD/DVD holder
Chapter 11
The product does not detect a CD/DVD on the holder
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Load a CD/DVD on the CD/DVD holder
Solution 2: Load a CD/DVD with the printable side up
Solution 1: Load a CD/DVD on the CD/DVD holder
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up and reinsert the holder into the
CD/DVD tray until the lines on the holder line up to the white lines on the tray.
Cause: You inserted the CD/DVD holder into the CD/DVD tray without loading a
CD/DVD onto the holder.
If this did not solve the issue, try the next solution.
Solution 2: Load a CD/DVD with the printable side up
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up and reinsert the holder into the
CD/DVD tray until the lines on the holder line up to the white lines on the tray.
Cause:
You loaded the CD/DVD upside down on the holder.
The product stalled while printing a CD/DVD
Solution: Ensure that there is at least 7.5 cm (3 inches) of space behind the
product. Also, make sure that the slot on the back of the product is not blocked.
Cause: The product pulled the CD/DVD holder while printing on the CD/DVD. The
holder can protrude about 7.5 cm (3 inches) from the back of the product. If there is
not sufficient space behind the product, the holder stops and printing stalls.
The image on my printed disc is cropped and there is ink on the CD/DVD holder
Solution: If you are loading a regular-size (120 mm) CD/DVD onto the CD/DVD
holder to be printed, do not flip the blue ring over the disc. The blue ring should only
be used if you are printing on a small-size (80 mm) CD/DVD.
Before trying again, clean the CD/DVD holder to remove ink from the holder. This
avoids ink contamination within the product, as well as protects your discs, hands,
and clothing from stains later.
Troubleshooting
After the CD/DVD holder is clean and dry, load a new printable disc onto the holder
with the printable side up. Leave the blue ring in its original location on the opposite
side of the holder from your disc, as shown below. Reinsert the holder into the CD/
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Troubleshooting
DVD tray until the lines on the holder line up to the white lines on the tray and try your
print again.
Cause: You loaded the CD/DVD onto the CD/DVD holder incorrectly.
The product is printing on a non-printable area of my disc
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Change the software settings
Solution 2: Load a new CD/DVD with the printable side up
Solution 1: Change the software settings
Solution: Make sure the design you are printing is appropriate for the size of the
media loaded in the CD/DVD holder, including the diameter of the inner and outer
rings. Change the software settings accordingly to center and size your design for the
disc you are using. Refer to the documentation or the online help of the software you
are using for additional information.
Cause: Your design was not the correct size for the CD/DVD you loaded.
If this did not solve the issue, try the next solution.
Solution 2: Load a new CD/DVD with the printable side up
Solution: If you have already burned your content onto the CD/DVD, you might
need to burn your contents again onto a new disc. Load the new disc onto the CD/
DVD holder with the printable side up. Reinsert the holder into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray and try your print again.
Cause: You loaded the CD/DVD upside down on the holder.
The design is not centered on my disc
Troubleshooting
Solution: Change the software settings to center and size your design for the disc
you are using. Refer to the documentation or the online help of the software you are
using for additional information.
Cause: Your design settings were not correct.
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The ink on the CD/DVD is not drying
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Use inkjet printable discs
Solution 2: Load a new CD/DVD with the printable side up
Solution 1: Use inkjet printable discs
Solution: Make sure that the CD/DVD you use is compatible for inkjet printing.
Inkjet printable discs normally have a white printing surface. (Some discs also have
a silver printing surface.)
Cause:
The surface of the disc was not compatible for printing.
If this did not solve the issue, try the next solution.
Solution 2: Load a new CD/DVD with the printable side up
Solution: If you have already burned your content onto the CD/DVD, you might
need to burn your contents again onto a new disc. Load the new disc onto the CD/
DVD holder with the printable side up. Reinsert the holder into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray and try your print again.
Cause:
You loaded the CD/DVD upside down on the holder.
The product reports a CD/DVD size mismatch error
Solution: Cancel the print job and replace the CD/DVD currently loaded on the CD/
DVD holder with a CD/DVD that is the same size as specified in the print job, or
change the print settings in the software.
Cause: The size of the CD/DVD currently loaded on the CD/DVD holder did not
match the size you specified when you started the print job from the computer.
The CD/DVD holder is stuck in the storage area
Solution: Pull the CD/DVD holder out as far as possible, until you feel resistance.
Then, insert a flat blunt object (such as a butter knife or screwdriver) into the left corner
of the storage slot and push down on the blue ring. With the blue ring pressed down,
you should be able to pull the CD/DVD holder out of the storage slot.
Cause: You inserted the CD/DVD holder back into the storage area with a CD/DVD
loaded and the blue ring flipped over the disc.
Troubleshooting
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Troubleshooting
Errors
This section contains the following categories of messages about your product:
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Product messages
File messages
General user messages
Paper messages
Power and connection messages
Ink cartridge and print head messages
Product messages
The following is a list of product-related error messages:
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Carriage blocked
Carriage jam
Carriage stall
Firmware revision mismatch
Mechanism error
CD/DVD tray open
CD/DVD tray misaligned
Insert CD/DVD holder
Open CD/DVD tray
CD/DVD holder not found
CD/DVD not found
Unable to print
Missing HP Photosmart Software
Carriage blocked
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Remove any objects that are blocking the print carriage
Solution 2: Close the CD/DVD tray
Solution 1: Remove any objects that are blocking the print carriage
Troubleshooting
Solution: Turn off the product and open the ink cartridge access door to access the
print carriage. Remove any objects that are blocking the print carriage (including any
packing materials), and then turn on the product again.
Errors
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Follow the prompts on the display to continue.
Cause:
The print carriage was blocked.
If this did not solve the issue, try the next solution.
Solution 2: Close the CD/DVD tray
Solution:
Cause:
Close the CD/DVD tray.
The CD/DVD tray was open.
Carriage jam
Solution: Turn off the product and open the ink cartridge access door to access the
print carriage area. Remove any objects that are blocking the print carriage (including
any packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
Cause:
The print carriage was blocked.
Carriage stall
Solution: Turn off the product and open the ink cartridge access door to access the
print carriage area. Remove any objects that are blocking the print carriage (including
any packing materials), and then turn on the product again.
Troubleshooting
Follow the prompts on the display to continue.
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Troubleshooting
Cause: The print carriage was blocked.
Firmware revision mismatch
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.
Mechanism error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Clear the paper jam
Solution 2: Remove objects that are blocking the print carriage
Solution 1: Clear the paper jam
Solution:
Clear the paper jam.
For more information, see:
“Clear paper jams” on page 80
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 2: Remove objects that are blocking the print carriage
Troubleshooting
Solution: Lower the ink cartridge access door to access the print carriage. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
off the product and then turn it on again.
Cause: The print carriage was blocked.
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CD/DVD tray open
Solution:
Cause:
Close the CD/DVD tray.
The CD/DVD tray was open when a print job was started from the computer.
CD/DVD tray misaligned
Solution: Remove the CD/DVD holder from the CD/DVD tray and then reinsert the
holder. Make sure you push the CD/DVD holder into the tray evenly. Push the holder
forward until the lines on the CD/DVD holder line up to the white lines on the CD/DVD
tray.
Cause:
The CD/DVD holder was loaded incorrectly in the CD/DVD tray.
Insert CD/DVD holder
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Load a CD/DVD on the CD/DVD holder
Solution 2: Load the next CD/DVD on the CD/DVD holder
Solution 1: Load a CD/DVD on the CD/DVD holder
Solution: Load the printable disc onto the CD/DVD holder with the printable side
up. Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD
Troubleshooting
126
Troubleshooting
holder line up to the white lines on the CD/DVD tray. The end marked with arrows
goes into the CD/DVD tray first.
For more information, see:
“Load a CD/DVD” on page 25
Cause: The product prompted you to insert the CD/DVD holder for a single CD/
DVD print job.
If this did not solve the issue, try the next solution.
Solution 2: Load the next CD/DVD on the CD/DVD holder
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed
CD/DVD from the holder. Load the next disc onto the CD/DVD holder with the
printable side up and push the CD/DVD holder back into the CD/DVD tray until the
lines on the holder line up to the white lines on the CD/DVD tray.
Cause: The product prompted you to insert the next disc when printing multiple CD/
DVDs in a print job.
Open CD/DVD tray
Lower the CD/DVD tray. To continue, press OK.
Troubleshooting
Solution:
Errors
127
Chapter 11
Cause: The CD/DVD tray was closed and a CD/DVD print job was started from the
computer.
CD/DVD holder not found
Solution: Load a printable disc onto the CD/DVD holder with the printable side up.
Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder
line up to the white lines on the CD/DVD tray. The end marked with arrows goes into
the CD/DVD tray first. To continue, press OK.
Cause:
The CD/DVD holder was not inserted or it was not pushed in far enough.
CD/DVD not found
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up, and then push the CD/DVD holder
back into the CD/DVD tray until the lines on the holder line up to the white lines on
the CD/DVD tray. To continue, press OK.
Cause:
A printable CD/DVD was not found in the holder.
Unable to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Troubleshooting
•
•
•
•
•
•
128
Solution 1: Print a self test report
Solution 2: Clear the print queue
Solution 3: Disconnect and reconnect the USB cable
Solution 4: Verify that the product is set as the default printer
Solution 5: Check if the printer is paused or offline
Solution 6: Clear the print queue manually
Troubleshooting
•
•
Solution 7: Stop and restart the print spooler
Solution 8: Verify whether the software application has a problem
Solution 1: Print a self test report
Solution:
Print a self-test report to see if the product can print.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Red-Eye Removal button.
The product prints a self-test report, which contains the following information:
• Product information: includes the model number, serial number, and other
product information.
• Revision information: includes the firmware version number.
• Ink delivery system information: displays the approximate ink level of each
installed ink cartridge, the status of each ink cartridge, the date each cartridge
was installed, and the date each cartridge will expire.
• Print quality pattern: displays the color blocks, representing each of the
installed ink cartridges. Solid, even blocks of color indicate there are no print
quality problems. When streaks are displayed or there are missing blocks,
clean the print head using the procedure described in “Clean the print head”
on page 64. If the color blocks still show print quality problems after cleaning
the print head, align the product using the procedure described in “Align the
print head” on page 64. If the color blocks continue to show print quality
problems after cleaning and aligning, contact HP customer support.
•
History log: contains information that might be used for diagnostic purposes
if you need to call HP customer support.
If the self-test report fails to print, make sure you set up the product properly. See the
Setup Guide that came with the product for information about setting it up.
Cause: The product was not set up properly.
Troubleshooting
If this did not solve the issue, try the next solution.
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Solution 2: Clear the print queue
Solution:
Restart your computer to clear the print queue.
To clear the print queue
1. Restart your computer.
2. After the computer has restarted, check the print queue.
a. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control
Panel, and then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel,
and then click Printers and Faxes.
b. Double-click the icon for your product to open the print queue.
If there are no print jobs pending, the issue might have been resolved.
3. Try to print again.
Cause:
The computer needed to be restarted to clear the print queue.
If this did not solve the issue, try the next solution.
Solution 3: Disconnect and reconnect the USB cable
Solution: Disconnect the USB cable from the computer and product, and then
reconnect it.
To disconnect and reconnect the USB cable
1. Disconnect the USB cable from the product.
2. Disconnect the USB cable from the computer.
3. Leave the USB cable disconnected for 5-6 seconds.
4. Reconnect the USB cable to the product and the computer.
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Troubleshooting
After reconnecting the USB cable, the product should start printing the jobs in
queue.
NOTE: If you are connecting the product through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.
5. If the product does not start printing automatically, start another print job.
Cause: The USB cable needed to be disconnected.
If this did not solve the issue, try the next solution.
Solution 4: Verify that the product is set as the default printer
Solution: Check to make sure the product is set as the default printer and it is using
the correct printer driver.
To verify the print driver
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Right-click the icon next to the product, and select Properties.
3. Click the Ports tab to verify that the product is using the correct port.
The port that the product is using is highlighted and has a check mark next to it.
The product should be set to use a DOT4 or the USB00X (where X is replaced
by a number) port.
4. If the product is using the wrong port, click the correct port to select it.
The port that the product is now using is highlighted and has a check mark next
to it.
5. Click the Advanced tab.
6. Check the driver listed in the Driver drop-down menu to verify that the product is
using the correct driver.
The name of your product should be listed as the driver.
Errors
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Troubleshooting
To verify that the product is set as the default printer
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black circle next to it.
3. If the wrong product is set as the default printer, right-click the correct product and
select Set as Default.
Chapter 11
7. If the wrong driver is selected, select the correct driver from the Driver drop-down
menu.
8. Click OK to save your changes.
Cause: The product was not be set as the default printer, or the wrong driver might
have been configured.
If this did not solve the issue, try the next solution.
Solution 5: Check if the printer is paused or offline
Solution:
Check to make sure the product is not paused or offline.
To check if the printer is paused or offline
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline.
On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline. If a check mark is present on either option, click
the menu option to remove it. If the menu has the Use Printer Online option,
select that option to put a check mark next to it.
4. If you made any changes, try to print again.
Cause:
The product was paused or offline.
If this did not solve the issue, try the next solution.
Solution 6: Clear the print queue manually
Solution:
Manually clear the print queue.
Troubleshooting
To clear the print queue manually
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.
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Troubleshooting
4. If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
5. Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.
Cause: The print queue needed to be manually cleared.
If this did not solve the issue, try the next solution.
Solution 7: Stop and restart the print spooler
Solution:
Restart the print spooler.
To stop and restart the print spooler
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Double-click Administrative Tools, and then double-click Services.
3. Scroll down the list and click Print Spooler, and then click Stop to stop the
service.
4. Click Start to restart the service, and then click OK.
5. Restart the computer and try printing again after the computer has restarted.
Cause: The print spooler needed to be restarted.
If this did not solve the issue, try the next solution.
Solution 8: Verify whether the software application has a problem
Solution:
Verify whether the software application is the problem.
To verify the software application
1. Close the software application and reopen it.
2. Try to print again from the software application.
NOTE: The printer might not support printing from a DOS application.
Determine if the software application is Windows-based or DOS-based by
checking the system requirements of the application.
3. Try printing from Notepad to see if the issue is the software application or the
driver.
Errors
Troubleshooting
To print from Notepad
a. On the Windows taskbar, click Start, and then click Programs or All
Programs.
b. Click Accessories, and then click Notepad.
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c. Type a few characters of text into Notepad.
d. Click File, and then click Print.
4. If printing is successful from Notepad but not the software application, contact the
manufacturer of that application for support.
Cause: The software application was failing or could not communicate with the print
driver correctly.
Missing HP Photosmart Software
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Install the HP Photosmart Software
Solution 2: Turn on the product
Solution 3: Turn on the computer
Solution 4: Check the connection from the product to your computer
Solution 1: Install the HP Photosmart Software
Solution: Install the HP Photosmart Software that came with the product. If it is
installed, restart your computer.
To install the HP Photosmart Software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
Cause:
The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution:
Cause:
Turn on the product.
The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer
Troubleshooting
Solution:
Cause:
Turn on the computer
The computer was turned off.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 4: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
For more information on setting up the product and connecting it to your computer,
see the Setup Guide that came with the product.
Cause: The product was not properly connected to the computer.
File messages
The following is a list of file-related error messages:
•
•
•
•
•
•
Error reading or writing the file
Unreadable files. NN files could not be read
Photos not found
File not found
Invalid file name
File corrupted
Error reading or writing the file
Solution:
Check to see if you have the right folder and file name.
Cause: The product software could not open or save the file.
Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the product software. The copies might not be
damaged.
Errors
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Troubleshooting
Unreadable files. NN files could not be read
Chapter 11
Cause:
Some of the files on the inserted memory card were damaged.
Photos not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reinsert the memory card
Solution 2: Print photos from the computer
Solution 1: Reinsert the memory card
Solution: Reinsert the memory card. If this does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the product software. The copies might not be damaged.
Cause: Some of the files on the inserted memory card or attached storage device
were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Print photos from the computer
Solution: Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the product software.
Cause:
No photos were found on the memory card.
File not found
Solution:
Close some applications and try the task again.
Cause: There was not enough available memory on your computer to create a print
preview file.
Invalid file name
Solution:
Cause:
Make sure that you are not using any invalid symbols in the file name.
The file name you entered was invalid.
File corrupted
Troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
136
Solution 1: Reinsert the memory card in the product
Solution 2: Reformat the memory card in your digital camera.
Troubleshooting
Solution 1: Reinsert the memory card in the product
Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the product software. The copies might not be
damaged.
Cause: Some of the files on the inserted memory card were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Reformat the memory card in your digital camera.
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: The memory card file system was corrupted.
General user messages
The following is a list of messages related to common user errors:
•
•
•
•
•
•
•
•
•
•
•
Memory card error
Disconnected
Out of disk space
Card access error
Use only one card at a time
Card is inserted incorrectly
Card is damaged
Card is not fully inserted
CD/DVD is upside down
CD/DVD printing problem
CD/DVD size mismatch
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Remove all but one memory card
Solution 2: Remove the memory card and reinsert it correctly
Solution 3: Push the memory card all the way forward
Errors
137
Troubleshooting
Memory card error
Chapter 11
Solution 1: Remove all but one memory card
Solution: Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause:
time.
There were two or more memory cards inserted into the product at the same
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution: Remove the memory card and reinsert it correctly. The label of the
memory card faces up and should be readable as you insert it into the slot.
Cause:
You had inserted the memory card backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 3: Push the memory card all the way forward
Solution:
stops.
Cause:
Remove the memory card and reinsert it in the memory card slot until it
You had not fully inserted the memory card.
Disconnected
Solution: Make sure your computer is turned on and is connected to the product.
Also make sure you installed the software that came with the product.
For more information, see:
Cause: Several situations caused this error message to appear.
• Your computer was not turned on.
• Your computer was not connected to the product.
• The software that came with the product was not installed correctly.
• The software that came with the product was installed, but it was not running.
Out of disk space
Solution:
Cause:
task.
Troubleshooting
138
Troubleshooting
Close some applications and try the task again.
There was not enough available memory on your computer to perform the
Card access error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Remove all but one memory card
Solution 2: Remove the memory card and reinsert it correctly
Solution 3: Push the memory card all the way forward
Solution 1: Remove all but one memory card
Solution: Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution: Remove the memory card and reinsert it correctly. The label of the
Compact Flash card faces up and should be readable as you insert it into the slot.
Cause: You had inserted the Compact Flash memory card backwards or upside
down.
If this did not solve the issue, try the next solution.
Solution 3: Push the memory card all the way forward
Solution:
stops.
Remove the memory card and reinsert it in the memory card slot until it
Cause: You had not fully inserted the memory card.
Use only one card at a time
Solution:
You can insert only one memory card at a time.
If more than one memory card is inserted, the green Photo light (near the memory
card slots) will blink rapidly, and an error message will appear on the computer screen.
Remove the additional memory card to resolve the problem.
Cause: Multiple memory cards were inserted in the product.
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
Errors
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Troubleshooting
Card is inserted incorrectly
Chapter 11
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause:
The card was inserted backwards or upside down.
Card is damaged
Solution: Reformat your memory card in your camera or format your memory card
in a Windows XP computer by selecting the FAT format. For more information, see
the documentation that came with your digital camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Card is not fully inserted
Solution: Make sure you fully insert the memory card into the appropriate slot on
the product.
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause:
The card was not fully inserted.
CD/DVD is upside down
Solution: Make sure the CD/DVD is snapped onto the CD/DVD holder with the
printable label side up.
Troubleshooting
Cause:
140
Troubleshooting
The CD/DVD was loaded upside down on the CD/DVD holder.
CD/DVD printing problem
Solution: Make sure that there is sufficient space behind the product and that the
CD/DVD exit slot on the back of the product is not blocked. If the product is placed
close to a wall, move it at least 7.5 cm (3 inches) away from the wall.
Cause: The product stalled while printing.
CD/DVD size mismatch
Solution: Replace the CD/DVD currently loaded on the CD/DVD holder with a CD/
DVD that is the same size as specified in the print job, or cancel the print job and start
again to specify the correct size in the software.
Cause: The size of the CD/DVD currently loaded on the CD/DVD holder did not
match the size you specified when you started the print job from the computer.
Paper messages
The following is a list of paper-related error messages:
•
•
•
•
•
•
•
Cannot load paper from input tray
Ink is drying
Load paper
Out of paper
Paper jam or misfeed
Paper mismatch
Wrong paper width
Cannot load paper from input tray
Solution: If the product is out of paper or there are only a few sheets remaining,
load more paper in the input tray. If there is paper in the input tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the input tray.
Follow the prompts on the display or the computer screen to continue your print job.
For more information, see:
“Load full-size paper” on page 18
Cause: There was not enough paper in the input tray.
Ink is drying
Cause: Transparencies and some other media require a drying time that is longer
than normal.
Errors
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Troubleshooting
Solution: Leave the sheet in the output tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Chapter 11
Load paper
Solution: If the product is out of paper or there are only a few sheets remaining,
load more paper in the input tray. If there is paper in the input tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the input tray.
Follow the prompts on the display or the computer screen to continue your print job.
For more information, see:
“Load full-size paper” on page 18
Cause:
There was not enough paper in the input tray.
Out of paper
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
Solution 1: Replace the rear door
Solution 2: Make sure the paper is loaded correctly
Solution 3: Check the print settings
Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit
Solution 5: Clean the rollers
Solution 6: Contact HP support for service
Solution 1: Replace the rear door
Solution: If you removed the rear door to clear a paper jam, replace it. Gently push
the door forward until it snaps into place.
Cause:
The rear door was removed from the product.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the paper is loaded correctly
Solution:
Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Troubleshooting
“Load paper” on page 17
Cause:
The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 3: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
•
•
•
“Set the paper type for printing” on page 33
“Change the print speed or quality” on page 34
“Print using Maximum dpi” on page 40
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit
Solution: Some inkjet products require a special kit, called the HP Paper Feed
Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects
your product, go to: www.hp.com/support.
Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to
check whether it is required for your product.
Cause: The paper feed rollers were dirty and needed to be cleaned with the HP
Paper Feed Cleaning Kit.
If this did not solve the issue, try the next solution.
Solution 5: Clean the rollers
Solution:
Clean the rollers.
Make sure you have the following materials available:
•
•
A lint-free cloth, or any soft material that will not come apart or leave fibers.
Distilled, filtered, or bottled water.
Troubleshooting
To clean the rollers
1. Turn off the product and remove the power cord.
2. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
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3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.
4. Clean the rubber rollers to remove any dust or dirt buildup.
5. Replace the rear door. Gently push the door forward until it snaps into place.
6. Plug the power cord back in, and turn on the product.
7. Try to print again.
Cause:
The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Paper jam or misfeed
Solution: In case of a paper jam, check the rear door. You might need to clear the
paper jam from the rear door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2. Gently pull the paper out of the rollers.
Troubleshooting
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
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Troubleshooting
3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press OK on the control panel to continue the current job.
Cause: Paper had jammed in the product.
Paper mismatch
Solution: Change the print setting or load the appropriate paper in the input tray.
• Do not use paper that is too thin, that has a slick texture, or that stretches easily.
It can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the
paper you plan to use immediately. When you have finished printing, return any
unused photo paper to the plastic bag.
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce
print quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
• Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a storage book to prevent bleeding over
time from high humidity.
For more information, see:
•
•
“Set the paper type for printing” on page 33
“Set the paper size” on page 32
Cause: The print setting for the print job did not match the paper type or size loaded
in the product.
Wrong paper width
Solution:
Change the print setting or load the appropriate paper in the input tray.
For more information, see:
“Information on paper” on page 81
“Change the print settings for the current job” on page 32
“Load paper” on page 17
Troubleshooting
•
•
•
Errors
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Chapter 11
Cause: The print setting chosen for the print job did not match the paper loaded in
the product.
Power and connection messages
The following is a list of power- and connection-related error messages:
•
•
•
•
Product not found
Communication test failed
Improper shutdown
Two-way communication lost
Product not found
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below.
Cause:
The USB cable was not plugged in properly.
Communication test failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Turn on the product
Solution 2: Connect the product to the computer
Troubleshooting
Solution 1: Turn on the product
Solution: Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Make sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the On button to turn on the
product.
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Troubleshooting
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Connect the product to the computer
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below.
Cause: The product was not connected to the computer.
Improper shutdown
Solution:
Press the On button to turn the product on and off.
Cause: The last time the product was used, it was not turned off properly. If the
product is turned off by turning off the switch on a power strip or by using a wall switch,
the product can be damaged.
Two-way communication lost
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Solution 1: Turn on the product
Solution 2: Connect the product to the computer
Solution 1: Turn on the product
Solution: Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Make sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the On button to turn on the
product.
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Troubleshooting
•
•
Chapter 11
Cause:
The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Connect the product to the computer
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below.
Cause:
The product was not connected to the computer.
Ink cartridge and print head messages
The following is a list of print head and ink cartridge error messages:
Troubleshooting
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
148
Alignment failed
Calibration error
Cannot print
Carriage stall
Cartridges in wrong slot
General printer error
Incompatible ink cartridges
Incompatible print head
Ink alert
Ink cartridge problem
Sensor failure - Original HP ink depleted
Ink service capacity warning
Ink system failure
Install ink cartridges
Install print head and cartridges
Troubleshooting
•
•
•
•
•
•
•
•
•
•
•
Low on ink
Non-HP cartridge
Original HP ink depleted
Previously used genuine HP cartridge
Print head appears to be missing or damaged
Print head problem
Printer preparation needed
Problem with printer preparation
Sensor issue
Ink cartridge is missing, incorrectly installed, or not intended for your product
Sensor failure
Alignment failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Load plain white paper
Solution 2: Contact HP support
Solution 1: Load plain white paper
Solution: If you have color or photo paper loaded in the input tray when you align
the printer, the alignment might fail. Load unused plain white letter or A4 paper into
the input tray, and then try the alignment again.
If you are not prompted on the display to rerun the alignment, try the following
procedure.
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Printer.
The product prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
Troubleshooting
Cause: An incorrect type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
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Chapter 11
Solution 2: Contact HP support
Solution: You can continue to print from your product, but for optimum print quality
you should align the print head. If the alignment still will not work and print quality is
unacceptable, contact HP support for service. Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
The print carriage or sensor was defective.
Calibration error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Load plain white paper
Solution 2: Contact HP support
Solution 1: Load plain white paper
Solution: If you have color or photo paper loaded in the input tray when you align
the printer, the alignment might fail. Load unused plain white letter or A4 paper into
the input tray, and then try the alignment again.
If you are not prompted on the display to rerun the alignment, try the following
procedure.
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Printer.
The product prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
Cause:
An incorrect type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Troubleshooting
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Troubleshooting
Solution 2: Contact HP support
Solution: You can continue to print from your product, but for optimum print quality
you should align the print head. If the alignment still will not work and print quality is
unacceptable, contact HP support for service. Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The print carriage or sensor was defective.
Cannot print
Solution:
printing.
Replace the indicated ink cartridges with new ink cartridges to resume
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
For HP product return and recycling information, visit us at: www.hp.com/recycle.
For more information, see:
“Replace the ink cartridges” on page 61
Cause: The product did not have enough ink to print properly.
Carriage stall
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Print a self-test report
Solution 2: Remove objects blocking the path
Solution 3: Ensure that the product is connected to a suitable power source
Solution 1: Print a self-test report
Print a self-test report to see if the product can print.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Red-Eye Removal button.
The product prints a self-test report, which contains the following information:
• Product information: includes the model number, serial number, and other
product information.
• Revision information: includes the firmware version number.
• Ink delivery system information: displays the approximate ink level of each
installed ink cartridge, the status of each ink cartridge, the date each cartridge
was installed, and the date each cartridge will expire.
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Troubleshooting
Solution:
Chapter 11
•
Print quality pattern: displays the color blocks, representing each of the
installed ink cartridges. Solid, even blocks of color indicate there are no print
quality problems. When streaks are displayed or there are missing blocks,
clean the print head using the procedure described in “Clean the print head”
on page 64. If the color blocks still show print quality problems after cleaning
the print head, align the product using the procedure described in “Align the
print head” on page 64. If the color blocks continue to show print quality
problems after cleaning and aligning, contact HP customer support.
•
History log: contains information that might be used for diagnostic purposes
if you need to call HP customer support.
If the product can print a self-test report and can print from the computer (if applicable),
then there is no need to follow the remaining solutions, as the error message might
be false.
Cause:
The error was false.
If this did not solve the issue, try the next solution.
Solution 2: Remove objects blocking the path
Solution: Remove any objects, such as paper, that are blocking the print carriage
path. Then reset the product.
To clear the print carriage
1. Leave the product on and then disconnect the power cord and the USB cable
from the back of the product.
CAUTION: Make sure the product is on before disconnecting the power
cord. Failure to disconnect the power cord from the rear of the product can
cause damage when removing jammed paper. Do not reconnect the power
cord and USB cable until instructed to later.
2. Open the ink cartridge access door by lifting from the front center of the product,
until the door locks into place.
Troubleshooting
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Troubleshooting
3. Make note of where the print carriage is stuck and look for jammed paper.
A paper jam can cause the error message and the print carriage to stall.
CAUTION: Do not use any tools or other devices to remove jammed paper.
Always use caution when removing jammed paper from inside the product.
If the print carriage is stuck on the left side
a. Check for any paper or object that may be restricting the print carriage.
b. Move print carriage all the way to the right side.
c. Check the paper path all the way to the left side and remove any paper still
in the product.
If the print carriage is stuck in the middle
a. Check for any paper or object that may be restricting the print carriage.
b. Move print carriage all the way to the left side.
c. Check the paper path all the way to the right side and remove any paper still
in the product.
d. Move print carriage all the way to the right side.
e. Check the paper path all the way to the left side and remove any paper still
in the product.
4. Close the ink cartridge access door.
5. Check for a paper jam in the back of the product.
6. Reconnect only the power cord. If the product does not automatically turn on,
press the On button.
NOTE: The product might go through a warm-up period of up to two minutes.
Lights might flash and the print carriage might move. Wait until this warm-up
period is complete before going to the next step.
Troubleshooting
7. Do one of the following, depending upon the state of the product:
• If the On button light is on and steady, print a self-test report. If you can print
a self-test report, the carriage is no longer jammed.
See the following task for information about printing a self-test report.
• If the On button light is not on or is flashing and the print carriage is still stalled,
proceed to the next solution.
8. Reconnect the USB cable.
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Chapter 11
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press OK on the control panel to continue the current job.
Troubleshooting
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Red-Eye Removal button.
The product prints a self-test report, which contains the following information:
• Product information: includes the model number, serial number, and other
product information.
• Revision information: includes the firmware version number.
• Ink delivery system information: displays the approximate ink level of each
installed ink cartridge, the status of each ink cartridge, the date each cartridge
was installed, and the date each cartridge will expire.
• Print quality pattern: displays the color blocks, representing each of the
installed ink cartridges. Solid, even blocks of color indicate there are no print
quality problems. When streaks are displayed or there are missing blocks,
clean the print head using the procedure described in “Clean the print head”
on page 64. If the color blocks still show print quality problems after cleaning
the print head, align the product using the procedure described in “Align the
154
Troubleshooting
print head” on page 64. If the color blocks continue to show print quality
problems after cleaning and aligning, contact HP customer support.
History log: contains information that might be used for diagnostic purposes
if you need to call HP customer support.
•
Cause: The print carriage was blocked by a paper jam.
If this did not solve the issue, try the next solution.
Solution 3: Ensure that the product is connected to a suitable power source
Solution:
Verify that the product is properly connected to a suitable power source.
1
Power connection
2
Power cord and adaptor
3
Power outlet
Troubleshooting
To verify the product is connected to a suitable power source
1. Make sure that you are using the power cord provided with the product.
2. If the product is connected to a computer, make sure the computer has a
grounded (three-prong) power plug.
3. Make sure the power cord is firmly connected to both the product and the power
adaptor.
4. Plug the power cord directly into a power outlet.
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Chapter 11
5. Try to print from your computer.
If the product prints when plugged directly into a power outlet while disconnected
from any power strips or surge suppressors, the power strip or surge suppressor
might not be allowing sufficient voltage to reach the product.
6. If the product cannot print and the print carriage is still stalled, contact HP support
for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
Cause:
There might not be sufficient voltage for the product.
Cartridges in wrong slot
Solution: Remove and reinsert the indicated ink cartridges into the correct slots by
matching color of cartridges to color and icon for each slot.
Printing cannot occur without one of each type of ink cartridge inserted into the correct
slot.
For more information, see:
“Replace the ink cartridges” on page 61
Cause:
The indicated ink cartridges were inserted into the wrong slots.
General printer error
Solution: Write down the error code provided in the message, and then contact HP
support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
Troubleshooting
156
Troubleshooting
There was a problem with the product.
Incompatible ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Check to see if the ink cartridges are compatible
Solution 2: Contact HP support
Solution 1: Check to see if the ink cartridges are compatible
Solution: Check to make sure you are using the correct ink cartridges for your
product. For a list of compatible ink cartridges, see the printed documentation that
came with the product.
If you are using ink cartridges that are not compatible with the product, replace the
indicated ink cartridges with ink cartridges that are compatible.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
If it appears that you are using the correct ink cartridges, proceed to the next solution.
For more information, see:
•
•
“Shop for ink supplies” on page 67
“Replace the ink cartridges” on page 61
Cause: The indicated ink cartridges were not intended for use in this product as it
was currently configured.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The ink cartridges were not intended for use in this product.
Incompatible print head
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
Cause: The print head was not intended for use in this product, or it was damaged.
Errors
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Troubleshooting
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Chapter 11
Ink alert
Solution:
printing.
Replace the indicated ink cartridges with new ink cartridges to resume
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
For HP product return and recycling information, visit us at: www.hp.com/recycle.
For more information, see:
“Replace the ink cartridges” on page 61
Cause:
The indicated ink cartridges did not have enough ink to print properly.
Ink cartridge problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
Solution 1: Install the ink cartridges correctly
Solution 2: Clean the electrical contacts
Solution 3: Close the print carriage latch
Solution 4: Replace the ink cartridge
Solution 5: Contact HP support
Solution 1: Install the ink cartridges correctly
Solution: Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
Troubleshooting
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
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Troubleshooting
3. Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
4. Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5. Press down on any cartridges that are sticking up.
They should snap down into place.
8. Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated.
If the ink cartridge did not make a snapping noise, the tab might need to be
readjusted.
9. Remove the ink cartridge from the slot.
10. Gently bend the tab away from the ink cartridge.
CAUTION: Be careful not to bend the tab out more than about 1.27 cm
(0.5 inches).
Errors
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Troubleshooting
6. If an ink cartridge was sticking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error message has
gone away.
• If the message has gone away, stop troubleshooting here. The error has been
resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
Chapter 11
11. Reinstall the ink cartridge.
It should now snap down into place.
12. Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
Cause:
The indicated ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the electrical contacts
Solution:
Clean the electrical contacts.
CAUTION: The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
To clean the electrical contacts
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
Troubleshooting
160
Troubleshooting
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
4. Hold the ink cartridge by its sides with the bottom pointing up and locate the
electrical contacts on the ink cartridge.
The electrical contacts are four small rectangles of copper or gold-colored metal
on the bottom of the ink cartridge.
1
Ink window
2
Electrical contacts
5. Wipe the contacts with a dry swab or lint-free cloth.
Troubleshooting
CAUTION: Be careful not to move any ink or other debris onto the clear
plastic ink window next to the contacts.
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Chapter 11
6. On the inside of the product, locate the contacts in the print head.
The contacts look like a set of four copper or gold-colored pins positioned to meet
the contacts on the ink cartridge.
7. Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the ink cartridge.
9. Close the ink cartridge door, and check if the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
Cause:
The electrical contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 3: Close the print carriage latch
Solution: Make sure that the latch securing the print head is securely closed.
Leaving the latch handle raised can result in incorrectly seated ink cartridges and
problems printing. The latch must remain down in order to correctly install the ink
cartridges.
Troubleshooting
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Troubleshooting
Cause: The print carriage latch was not closed properly.
If this did not solve the issue, try the next solution.
Solution 4: Replace the ink cartridge
Solution:
Replace the indicated ink cartridge.
Check to see if your ink cartridge is still under warranty and the end of warranty date
has not been reached.
•
•
If the end of warranty date has been reached, purchase a new ink cartridge.
If the end of warranty date has not been reached, contact HP support for service
or replacement.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
For more information, see:
“Ink cartridge warranty information” on page 203
Cause: The indicated ink cartridges were defective.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The product had a problem.
Sensor failure - Original HP ink depleted
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Clean the sensor
Solution 2: Clean the sensor window on the cartridges
Solution 3: Replace the ink cartridge
Solution 4: Contact HP support
Solution:
Troubleshooting
Solution 1: Clean the sensor
Clean the sensor.
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If the problem is not resolved, printing can continue, but the ink system behavior might
change.
CAUTION: The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
To clean the sensor in the product
1. Gather swabs or a lint-free cloth to use for the cleaning procedure.
2. Make sure the product is turned on.
3. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
4. Locate the sensor inside the product.
The sensor is a square, black plastic part slightly larger than a pencil eraser, just
to the left of the print carriage.
5. Wipe the sensor with a dry swab or lint-free cloth.
6. Close the ink cartridge access door, and check if the error message has been
resolved.
7. If you still receive the error message, turn the product off, and then on again.
Troubleshooting
Cause:
Ink might have built up and covered the sensor.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Clean the sensor window on the cartridges
Solution:
Clean the sensor window on all of the ink cartridges.
If the problem is not resolved, printing can continue, but the ink system behavior might
change.
CAUTION: The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
To clean the sensor window on the ink cartridges
1. Gather swabs or a lint-free cloth to use for the cleaning procedure.
2. Make sure the product is turned on.
3. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
4. Remove all of the ink cartridges and place them on a piece of paper with the ink
openings pointing up.
Troubleshooting
To remove the ink cartridges
a. Press the tab on the ink cartridge to release it, and then remove it from the
slot.
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b. Place the ink cartridge on a sheet of paper with the ink opening pointing up.
c. Repeat steps a and b for each ink cartridge.
5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth.
The sensor window is an area of clear plastic near the copper or gold-colored
metal contacts on the bottom of the ink cartridge. Try not to touch the metal
contacts.
6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Match the color and icon on each ink cartridge label to the color and icon on the
slot for that ink cartridge.
7. Close the ink cartridge access door, and check if the error has been resolved.
8. If you still receive the error message, turn the product off, and then on again.
Cause: Ink might have built up on the ink cartridge sensor window and it needed to
be cleaned
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 3: Replace the ink cartridge
Solution:
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Troubleshooting
Replace the indicated ink cartridge.
Check to see if your ink cartridge is still under warranty and the end of warranty date
has not been reached.
•
•
If the end of warranty date has been reached, purchase a new ink cartridge.
If the end of warranty date has not been reached, contact HP support for service
or replacement.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
For more information, see:
“Ink cartridge warranty information” on page 203
Cause: The indicated ink cartridges were defective.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the product.
Ink service capacity warning
Solution: If you are going to move or transport the product after receiving this
message, make sure you keep it upright and do not tip it on its side to avoid ink
leakage.
Printing can continue, but ink system behavior might change.
Cause: The product has nearly maximized the ink service capacity.
Ink system failure
Solution: Turn off the product, unplug the power cord, and wait 10 seconds. Then,
plug the power cord back in and turn on the product.
If you continue to receive this message, write down the error code provided in the
message on the product display, and then contact HP support. Go to:
www.hp.com/support
Cause: The print head or the ink delivery system failed and the product can no
longer print.
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Troubleshooting
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Chapter 11
Install ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Install all five ink cartridges
Solution 2: Make sure the ink cartridges are installed correctly
Solution 3: Contact HP support
Solution 1: Install all five ink cartridges
Solution:
Install all five ink cartridges.
If all five of the ink cartridges are already installed, proceed to the next solution.
For more information, see:
“Replace the ink cartridges” on page 61
Cause:
One or more of the ink cartridges were not installed.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the ink cartridges are installed correctly
Solution: Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
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Troubleshooting
3. Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
4. Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5. Press down on any cartridges that are sticking up.
They should snap down into place.
8. Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated.
If the ink cartridge did not make a snapping noise, the tab might need to be
readjusted.
9. Remove the ink cartridge from the slot.
10. Gently bend the tab away from the ink cartridge.
CAUTION: Be careful not to bend the tab out more than about 1.27 cm
(0.5 inches).
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Troubleshooting
6. If an ink cartridge was sticking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error message has
gone away.
• If the message has gone away, stop troubleshooting here. The error has been
resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
Chapter 11
11. Reinstall the ink cartridge.
It should now snap down into place.
12. Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
Cause:
The ink cartridges were not installed properly.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
There was a problem with the ink cartridges.
Install print head and cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Troubleshooting
•
•
170
Solution 1: Install the print head and cartridges
Solution 2: Contact HP support
Troubleshooting
Solution 1: Install the print head and cartridges
Solution: Make sure that you follow the instructions in the Setup Guide for installing
the print head and the ink cartridges.
If you installed the print head and ink cartridges and the message still appears,
remove and reinsert them using the following procedure.
To reinstall the print head
1. Make sure that the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
Troubleshooting
3. The print carriage moves to the middle of the product.
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4. Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
To remove the ink cartridges
a. Push in the tab on the ink cartridge you want to replace to release it from the
slot.
b. Pull the ink cartridge up and then toward you out of its slot to remove it.
c. Repeat steps a and b to until all ink cartridges are removed.
5. Lift the latch handle on the print carriage until it stops.
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Troubleshooting
6. Remove the print head by lifting it up.
7. Clean the print head.
There are three areas of the print head that need to be cleaned; the nozzle
area,the edge between the nozzles and contacts, and the electrical contact area.
1
Nozzles
2
Edge between nozzles and contacts
3
Electrical contacts
Troubleshooting
CAUTION: Touch the nozzle and the electrical contact areas only with
swabs and not with your finger.
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Chapter 11
To clean the print head
a. Lightly dampen a cotton swab and wipe the electrical contact area from the
bottom to the top.
In order to avoid transferring ink and debris from the contact area to the
nozzles, do not go past the edge of the print head. Use an many fresh swabs
as necessary. Clean until no ink shows on the swab.
b. Lightly dampen a fresh swab and wipe the nozzle area.
Wipe in one direction only (do not wipe back and forth). In order to avoid
transferring ink and debris from the nozzle area to the contacts, do not go past
the edge of the print head.
NOTE: Use separate swabs for cleaning the different nozzles.
Troubleshooting
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Troubleshooting
c. Use a fresh swab to wipe any accumulated ink and debris from the edge of
the print head.
d. Wipe the area dry with a dry swab before proceeding to the next step.
8. Make sure the latch handle is raised, and then reinsert the print head.
9. Carefully lower the latch handle.
NOTE: Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install the ink cartridges.
10. Reinsert the ink cartridges.
Troubleshooting
To reinsert the ink cartridges
▲ Using the colored shaped icons for help, slide the ink cartridge into the empty
slot until it clicks into place and is seated firmly in the slot.
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Make sure that you insert the ink cartridge into the slot that has the same
shaped icon and color as the one you are installing.
11. Close the ink cartridge access door.
Cause:
The print head or ink cartridges were not installed or incorrectly installed.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
There was a problem installing the print head or ink cartridges.
Low on ink
Solution: You might be able to continue printing for a short period of time with ink
remaining in the print head. Follow the prompts on the display to continue.
HP recommends that you do not remove an ink cartridge until a replacement is ready
to install.
If you have installed a refilled or remanufactured cartridge, or a cartridge that has
been used in another product, the ink level indicator may be inaccurate or unavailable.
Ink level warnings and indicators provide estimates for planning purposes only. When
you receive a low-ink warning message, consider having replacement ink cartridges
available to avoid possible printing delays. You do not need to replace the ink
cartridges until prompted to do so.
For HP product return and recycling information, visit us at: www.hp.com/recycle.
For more information, see:
“Replace the ink cartridges” on page 61
Troubleshooting
Cause: The indicated ink cartridge was estimated to be low on ink and might need
to be replaced soon.
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Troubleshooting
Non-HP cartridge
Solution: Follow the prompts on the display to continue, or replace the indicated
ink cartridges.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
“Replace the ink cartridges” on page 61
Cause: The product detected non-HP ink.
Original HP ink depleted
Solution: Follow the prompts on the display to continue, or replace the indicated
ink cartridges.
Check the print quality of the current print job. If it is not satisfactory, try cleaning the
print head to see if that improves the quality.
Information about ink levels will not be available.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
“Replace the ink cartridges” on page 61
“Clean the print head” on page 64
Troubleshooting
•
•
Cause: The original HP ink in the indicated ink cartridges was depleted.
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Chapter 11
Previously used genuine HP cartridge
Solution: Check the print quality of the current print job. If it is not satisfactory, try
cleaning the print head to see if that improves the quality.
Follow the prompts on the display or computer screen to continue.
For more information, see:
“Clean the print head” on page 64
NOTE: HP recommends that you do not leave the ink cartridge outside of the
printer for an extended period of time. If a used cartridge is installed, check the
print quality. If it is not satisfactory, run the cleaning procedure from the toolbox.
Cause:
The genuine HP ink cartridge was previously used in some other product.
Print head appears to be missing or damaged
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reinstall the print head and cartridges
Solution 2: Contact HP support
Solution 1: Reinstall the print head and cartridges
Solution: If you just installed the print head and ink cartridges, remove and reinsert
them using the following procedure.
NOTE: If you are setting up the product for the first time, make sure you follow
the instructions in the Setup Guide for installing the print head and the ink
cartridges.
To reinstall the print head
1. Make sure that the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
Troubleshooting
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Troubleshooting
3. The print carriage moves to the middle of the product.
4. Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
To remove the ink cartridges
a. Push in the tab on the ink cartridge you want to replace to release it from the
slot.
b. Pull the ink cartridge up and then toward you out of its slot to remove it.
Troubleshooting
c. Repeat steps a and b to until all ink cartridges are removed.
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Chapter 11
5. Lift the latch handle on the print carriage until it stops.
6. Remove the print head by lifting it up.
7. Clean the print head.
There are three areas of the print head that need to be cleaned; the nozzle
area,the edge between the nozzles and contacts, and the electrical contact area.
1
Nozzles
2
Edge between nozzles and contacts
3
Electrical contacts
Troubleshooting
CAUTION: Touch the nozzle and the electrical contact areas only with
swabs and not with your finger.
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Troubleshooting
To clean the print head
a. Lightly dampen a cotton swab and wipe the electrical contact area from the
bottom to the top.
In order to avoid transferring ink and debris from the contact area to the
nozzles, do not go past the edge of the print head. Use an many fresh swabs
as necessary. Clean until no ink shows on the swab.
b. Lightly dampen a fresh swab and wipe the nozzle area.
Wipe in one direction only (do not wipe back and forth). In order to avoid
transferring ink and debris from the nozzle area to the contacts, do not go past
the edge of the print head.
Troubleshooting
NOTE: Use separate swabs for cleaning the different nozzles.
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Chapter 11
c. Use a fresh swab to wipe any accumulated ink and debris from the edge of
the print head.
d. Wipe the area dry with a dry swab before proceeding to the next step.
8. Make sure the latch handle is raised, and then reinsert the print head.
9. Carefully lower the latch handle.
NOTE: Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install the ink cartridges.
10. Reinsert the ink cartridges.
To reinsert the ink cartridges
▲ Using the colored shaped icons for help, slide the ink cartridge into the empty
slot until it clicks into place and is seated firmly in the slot.
Troubleshooting
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Troubleshooting
Make sure that you insert the ink cartridge into the slot that has the same
shaped icon and color as the one you are installing.
11. Close the ink cartridge access door.
Cause: The print head or ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the print head or ink cartridges.
Print head problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reinstall the print head
Solution 2: Contact HP support
Solution 1: Reinstall the print head
Troubleshooting
Solution: Check to make sure the print head is installed and the ink cartridge
access door is closed.
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Chapter 11
Reinstall the print head.
To reinstall the print head
1. Make sure that the product is turned on.
2. Open the ink cartridge access door by lifting from the front center of the product,
until the door locks into place.
3. The print carriage moves to the middle of the product.
4. Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
To remove the ink cartridges
a. Push in the tab on the ink cartridge you want to replace to release it from the
slot.
Troubleshooting
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Troubleshooting
b. Pull the ink cartridge up and then toward you out of its slot to remove it.
c. Repeat steps a and b to until all ink cartridges are removed.
5. Lift the latch handle on the print carriage until it stops.
Troubleshooting
6. Remove the print head by lifting it up.
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Chapter 11
7. Clean the print head.
There are three areas of the print head that need to be cleaned; the nozzle
area,the edge between the nozzles and contacts, and the electrical contact area.
1
Nozzles
2
Edge between nozzles and contacts
3
Electrical contacts
CAUTION: Touch the nozzle and the electrical contact areas only with
swabs and not with your finger.
To clean the print head
a. Lightly dampen a cotton swab and wipe the electrical contact area from the
bottom to the top.
In order to avoid transferring ink and debris from the contact area to the
nozzles, do not go past the edge of the print head. Use an many fresh swabs
as necessary. Clean until no ink shows on the swab.
Troubleshooting
b. Lightly dampen a fresh swab and wipe the nozzle area.
Wipe in one direction only (do not wipe back and forth). In order to avoid
transferring ink and debris from the nozzle area to the contacts, do not go past
the edge of the print head.
NOTE: Use separate swabs for cleaning the different nozzles.
186
Troubleshooting
c. Use a fresh swab to wipe any accumulated ink and debris from the edge of
the print head.
Troubleshooting
d. Wipe the area dry with a dry swab before proceeding to the next step.
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Chapter 11
8. Clean the electrical contacts in the product.
To clean the electrical contacts in the product
a. Dampen a cotton swab with water.
b. Clean the electrical contacts in the product by wiping with the swab from the
bottom to the top.
Use as many fresh swabs as necessary. Clean until no ink shows on the swab.
c. Wipe the area dry with a dry swab before proceeding to the next step.
9. Make sure the latch handle is raised, and then reinsert the print head.
10. Carefully lower the latch handle.
NOTE: Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install the ink cartridges.
Troubleshooting
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Troubleshooting
11. Reinsert the ink cartridges.
To reinsert the ink cartridges
▲ Using the colored shaped icons for help, slide the ink cartridge into the empty
slot until it clicks into place and is seated firmly in the slot.
Make sure that you insert the ink cartridge into the slot that has the same
shaped icon and color as the one you are installing.
12. Close the ink cartridge access door.
Cause: There was a problem with the print head.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the print head.
Solution: Remove the CD/DVD holder from the CD/DVD tray, and then close the
tray. Printing can resume after the preparation is finished.
Cause: The CD/DVD holder was installed in the CD/DVD tray while the product was
performing printer maintenance.
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189
Troubleshooting
Printer preparation needed
Chapter 11
Problem with printer preparation
Solution: Check the print quality of the current print job. If it is not satisfactory, it
could mean the internal clock failed and the product was not able to service the print
head as scheduled. Try cleaning the print head to see if that improves the quality.
For more information, see:
“Clean the print head” on page 64
Cause:
The product was turned off improperly.
Sensor issue
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Clean the sensor
Solution 2: Clean the sensor windows on the ink cartridges
Solution 3: Contact HP support
Solution 1: Clean the sensor
Solution:
Clean the sensor.
If the problem is not resolved, printing can continue, but the ink system behavior might
change.
CAUTION: The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
To clean the sensor in the product
1. Gather swabs or a lint-free cloth to use for the cleaning procedure.
2. Make sure the product is turned on.
3. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
Troubleshooting
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Troubleshooting
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
4. Locate the sensor inside the product.
The sensor is a square, black plastic part slightly larger than a pencil eraser, just
to the left of the print carriage.
5. Wipe the sensor with a dry swab or lint-free cloth.
6. Close the ink cartridge access door, and check if the error message has been
resolved.
7. If you still receive the error message, turn the product off, and then on again.
Cause: Ink might have built up and covered the sensor.
If this did not solve the issue, try the next solution.
Solution 2: Clean the sensor windows on the ink cartridges
Solution:
Clean the sensor window on all of the ink cartridges.
If the problem is not resolved, printing can continue, but the ink system behavior might
change.
CAUTION: The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
Troubleshooting
To clean the sensor window on the ink cartridges
1. Gather swabs or a lint-free cloth to use for the cleaning procedure.
2. Make sure the product is turned on.
3. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
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The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
4. Remove all of the ink cartridges and place them on a piece of paper with the ink
openings pointing up.
To remove the ink cartridges
a. Press the tab on the ink cartridge to release it, and then remove it from the
slot.
b. Place the ink cartridge on a sheet of paper with the ink opening pointing up.
c. Repeat steps a and b for each ink cartridge.
5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth.
The sensor window is an area of clear plastic near the copper or gold-colored
metal contacts on the bottom of the ink cartridge. Try not to touch the metal
contacts.
Troubleshooting
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Troubleshooting
6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Match the color and icon on each ink cartridge label to the color and icon on the
slot for that ink cartridge.
7. Close the ink cartridge access door, and check if the error has been resolved.
8. If you still receive the error message, turn the product off, and then on again.
Cause: Ink might have built up on the ink cartridge sensor window and needed to
be cleaned.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The sensor was defective.
Ink cartridge is missing, incorrectly installed, or not intended for your product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Insert all ink cartridges
Solution 2: Check if all ink cartridges are properly installed
Solution 3: Clean the ink cartridge contacts
Solution 4: Contact HP support
Solution 1: Insert all ink cartridges
Solution:
Make sure all of the ink cartridges are inserted.
For more information, see:
Troubleshooting
“Replace the ink cartridges” on page 61
Cause: One or more ink cartridges were missing.
If this did not solve the issue, try the next solution.
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Chapter 11
Solution 2: Check if all ink cartridges are properly installed
Solution: Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
4. Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5. Press down on any cartridges that are sticking up.
They should snap down into place.
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Troubleshooting
6. If an ink cartridge was sticking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error message has
gone away.
• If the message has gone away, stop troubleshooting here. The error has been
resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
8. Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated.
If the ink cartridge did not make a snapping noise, the tab might need to be
readjusted.
9. Remove the ink cartridge from the slot.
10. Gently bend the tab away from the ink cartridge.
Troubleshooting
CAUTION: Be careful not to bend the tab out more than about 1.27 cm
(0.5 inches).
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Chapter 11
11. Reinstall the ink cartridge.
It should now snap down into place.
12. Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
For more information, see:
“Replace the ink cartridges” on page 61
Cause:
One or more of the ink cartridges were installed incorrectly.
If this did not solve the issue, try the next solution.
Solution 3: Clean the ink cartridge contacts
Solution:
Clean the ink cartridge electrical contacts.
If you still receive this message after cleaning the ink cartridge contacts, you might
have a damaged ink cartridge.
To clean the electrical contacts
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
Troubleshooting
NOTE: Wait until the print carriage stops moving before proceeding.
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Troubleshooting
3. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
4. Hold the ink cartridge by its sides with the bottom pointing up and locate the
electrical contacts on the ink cartridge.
The electrical contacts are four small rectangles of copper or gold-colored metal
on the bottom of the ink cartridge.
1
Ink window
2
Electrical contacts
5. Wipe the contacts with a dry swab or lint-free cloth.
CAUTION: Be careful not to move any ink or other debris onto the clear
plastic ink window next to the contacts.
Troubleshooting
6. On the inside of the product, locate the contacts in the print head.
The contacts look like a set of four copper or gold-colored pins positioned to meet
the contacts on the ink cartridge.
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7. Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the ink cartridge.
9. Close the ink cartridge door, and check if the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
Check to see if your ink cartridge is still under warranty and the end of warranty date
has not been reached.
•
•
If the end of warranty date has been reached, purchase a new ink cartridge.
If the end of warranty date has not been reached, contact HP support for service
or replacement.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
For more information, see:
•
•
•
“Ink cartridge warranty information” on page 203
“Replace the ink cartridges” on page 61
“Clean the print head” on page 64
Cause:
The indicated ink cartridge contacts were defective.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
Troubleshooting
198
Troubleshooting
The ink cartridges were not intended for use in this product.
Sensor failure
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Clean the sensor
Solution 2: Clean the sensor windows on the ink cartridges
Solution 3: Contact HP support
Solution 1: Clean the sensor
Solution:
Clean the sensor.
If the problem is not resolved, printing can continue, but the ink system behavior might
change.
CAUTION: The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
To clean the sensor in the product
1. Gather swabs or a lint-free cloth to use for the cleaning procedure.
2. Make sure the product is turned on.
3. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
Troubleshooting
NOTE: Wait until the print carriage stops moving before proceeding.
Errors
199
Chapter 11
4. Locate the sensor inside the product.
The sensor is a square, black plastic part slightly larger than a pencil eraser, just
to the left of the print carriage.
5. Wipe the sensor with a dry swab or lint-free cloth.
6. Close the ink cartridge access door, and check if the error message has been
resolved.
7. If you still receive the error message, turn the product off, and then on again.
Cause:
Ink might have built up and covered the sensor.
If this did not solve the issue, try the next solution.
Solution 2: Clean the sensor windows on the ink cartridges
Solution:
Clean the sensor window on all of the ink cartridges.
If the problem is not resolved, printing can continue, but the ink system behavior might
change.
CAUTION: The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
To clean the sensor window on the ink cartridges
1. Gather swabs or a lint-free cloth to use for the cleaning procedure.
2. Make sure the product is turned on.
3. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
Troubleshooting
200
Troubleshooting
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
4. Remove all of the ink cartridges and place them on a piece of paper with the ink
openings pointing up.
To remove the ink cartridges
a. Press the tab on the ink cartridge to release it, and then remove it from the
slot.
b. Place the ink cartridge on a sheet of paper with the ink opening pointing up.
Troubleshooting
c. Repeat steps a and b for each ink cartridge.
5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth.
The sensor window is an area of clear plastic near the copper or gold-colored
metal contacts on the bottom of the ink cartridge. Try not to touch the metal
contacts.
Errors
201
Chapter 11
6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Match the color and icon on each ink cartridge label to the color and icon on the
slot for that ink cartridge.
7. Close the ink cartridge access door, and check if the error has been resolved.
8. If you still receive the error message, turn the product off, and then on again.
Cause: Ink might have built up on the ink cartridge sensor window and needed to
be cleaned.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
Troubleshooting
202
Troubleshooting
The sensor was defective.
12 HP warranty and support
HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP Photosmart.
This section contains the following topics:
•
Warranty
•
Ink cartridge warranty information
•
•
Support process
Before you call HP support
•
HP support by phone
•
•
Additional warranty options
HP Quick Exchange Service (Japan)
•
HP Korea customer support
•
•
Prepare the product for shipment
Pack the HP Photosmart
Warranty
For more information about the warranty, see the printed documentation that came with the product.
Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device.
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the
product.
Ink cartridge warranty information
203
Chapter 12
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the product.
HP warranty and support
2.
3.
Visit the HP online support Web site at www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date product information and expert
assistance and includes the following features:
•
Fast access to qualified online support specialists
•
Software and driver updates for the product
•
Valuable product and troubleshooting information for common problems
•
Proactive product updates, support alerts, and HP newsgrams that are available when you
register the product
Call HP support. Support options and availability vary by product, country/region, and language.
Before you call HP support
Software programs from other companies might be included with the HP Photosmart. If you
experience problems with any of those programs, you will receive the best technical assistance by
calling the experts at that company.
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see “HP Quick Exchange Service (Japan)” on page 206.
If you need to contact HP support, do the following before you call:
1. Make sure that:
a.
The product is plugged in and turned on.
b. The specified ink cartridges are installed correctly.
c.
2.
The recommended paper is properly loaded in the input tray.
Reset the product:
a.
Turn off the product by pressing the On button.
b. Unplug the power cord from the back of the product.
c.
Plug the power cord back into the product.
d. Turn on the product by pressing the On button.
3.
To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
Check the HP Web site for updated information or troubleshooting tips for the product.
4.
If you are still experiencing problems and need to speak with an HP support representative, do
the following:
a. Have the specific name of the product, as it appears on the control panel, available.
b. Print a self-test report.
c. Be prepared to describe your problem in detail.
d. Have your serial number ready.
You can view the serial number by looking at the sticker on the rear side of the product. The
serial number is the 10-character code in the upper left corner of the sticker.
5.
Call HP support. Be near the product when you call.
Related topics
“Print and evaluate a self-test report” on page 65
204
HP warranty and support
HP support by phone
For a list of support phone numbers, see the printed documentation that came with the product.
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the
following information:
•
Model number (located on the label on the front of the product)
•
Serial number (located on the back or bottom of the product)
•
Messages that appear when the situation occurs
•
Answers to these questions:
◦
Has this situation happened before?
◦
Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the time that this
situation began?
Did anything else occur prior to this situation (such as a thunderstorm, product was moved,
etc.)?
◦
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/
support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
Additional warranty options
205
HP warranty and support
This section contains the following topics:
Chapter 12
HP Quick Exchange Service (Japan)
HP warranty and support
For instructions on how to pack your product for exchange, see “Pack the HP Photosmart”
on page 208.
HP Korea customer support
206
HP warranty and support
If, after contacting HP support or returning to the point of purchase, you are requested to send the
HP Photosmart in for service, make sure you remove and keep the following items before returning
your product:
•
The control panel faceplate
•
The power cord, USB cable, and any other cable connected to the HP Photosmart
CAUTION: The replacement HP Photosmart will not be shipped with a power cord. Store
the power cord in a safe place until the replacement HP Photosmart arrives.
•
Any paper loaded in the input tray
This section contains the following topics:
•
Secure the ink system
•
Remove the control panel faceplate
Secure the ink system
Contact HP support for information about how you should secure the ink system to prevent ink from
leaking in the HP Photosmart during shipment. They might instruct you to replace the ink cartridges
with replacement ink cartridges.
If you receive a replacement HP Photosmart, refer to the instructions included in the box for
information about how to secure the ink system. The replacement HP Photosmart might come with
ink cartridges that you can use to install in your product to prevent the ink system from leaking during
shipment.
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see “HP Quick Exchange Service (Japan)” on page 206.
Related topics
“Replace the ink cartridges” on page 61
Remove the control panel faceplate
Remove the control panel faceplate before returning the HP Photosmart for repair.
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see “HP Quick Exchange Service (Japan)” on page 206.
CAUTION: The HP Photosmart must be unplugged before following these steps.
To remove the control panel faceplate
1. Press the On button to turn off the product.
2.
Unplug the power cord, and then disconnect it from the product. Do not return the power cord
with the product.
3.
Remove the control panel faceplate as follows:
a.
Place your hands on each side of the control panel faceplate.
b. Use your fingertips to pry the control panel faceplate off.
Prepare the product for shipment
207
HP warranty and support
Prepare the product for shipment
Chapter 12
HP warranty and support
4.
Retain the control panel faceplate. Do not return the control panel faceplate with the product.
CAUTION: The replacement product might not come with a control panel faceplate. Store
your control panel faceplate in a safe place, and when the replacement product arrives,
reattach your control panel faceplate. You must attach your control panel faceplate to use
the control panel functions on the replacement product.
Pack the HP Photosmart
Complete the following steps after you have prepared the HP Photosmart for shipment.
To pack the product
1. If available, pack the product for shipment by using the original packing materials or the
packaging materials that came with your exchange product.
2.
If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
Place the return shipping label on the outside of the box.
3.
Include the following items in the box:
•
208
A complete description of symptoms for service personnel (samples of print quality problems
are helpful).
•
A copy of the sales slip or other proof of purchase to establish the warranty coverage period.
•
Your name, address, and a phone number where you can be reached during the day.
HP warranty and support
13 Technical information
The technical specifications and international regulatory information for the HP Photosmart are
provided in this section.
For additional specifications, see the printed documentation that came with the HP Photosmart.
This section contains the following topics:
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
Specifications
Technical specifications for the HP Photosmart are provided in this section. For additional
specifications, see the printed documentation that came with the HP Photosmart.
For information about future operating system releases and support, visit the HP online support Web
site at www.hp.com/support.
Paper specifications
Type
Paper weight
Input tray*
Output tray†
Photo tray*
Plain paper
16 to 24 lb. (60 to
90 gsm)
Up to 125 (20 lb.
paper)
50 (20 lb. paper)
n/a
Legal paper
20 to 24 lb. (75 to
90 gsm)
Up to 125 (20 lb.
paper)
50 (20 lb. paper)
n/a
Cards
110 lb. index max
(200 gsm)
Up to 40
25
Up to 20
Envelopes
20 to 24 lb. (75 to
90 gsm)
Up to 15
15
n/a
Transparency film
N/A
Up to 40
25
n/a
Labels
N/A
Up to 40
25
n/a
5 x 7 inch (13 x 18 cm)
Photo paper
67 lb. Bond
Up to 40
25
20
4 x 6 inch (10 x 15 cm)
Photo paper
67 lb. Bond
Up to 40
25
20
L 3.5 x 5 inch (8.9 x 12.7
cm) Photo paper
67 lb. Bond
Up to 40
25
20
Letter (8.5 x 11 inch) /
A4 (210mmx297mm)
Photo paper
67 lb. Bond
Up to 40
25
n/a
(252 gsm)
(252 gsm)
(252 gsm)
Specifications
209
Technical information
System requirements
Software and system requirements are located in the Readme file.
Chapter 13
(continued)
Type
Paper weight
Input tray*
Output tray†
Photo tray*
(252 gsm)
*
†
Maximum capacity.
Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently.
*
NOTE: For a complete list of supported media sizes, see the printer driver.
Print specifications
•
Up to 1200 x 1200 rendered dpi black when printing from a computer
Technical information
•
Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200-input dpi
•
•
Print speeds vary according to the complexity of the document
Panorama-size printing
•
Method: drop-on-demand thermal inkjet
•
•
Language: PCL3 GUI
Duty cycle: Up to 3000 printed pages per month
Print resolution
To find out about the printer resolution, see the printer software. For more information, see “View
the print resolution” on page 33.
Ink cartridge yield
Visit www.hp.com/pageyield for more information on estimated cartridge yields.
Acoustic information
If you have Internet access, you can get acoustic information from the HP Web site. Go to:
www.hp.com/support.
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
•
Paper use
•
Plastics
•
Material safety data sheets
•
Recycling program
•
HP inkjet supplies recycling program
•
Energy Star® notice
•
Disposal of waste equipment by users in private households in the European Union
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
210
Technical information
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP
conserves resources by reselling some of its most popular products. For more information regarding
recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Energy Star® notice
This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption both
during operation and when the product is not active. This product qualifies for ENERGY STAR®
which is a voluntary program established to encourage the development of energy-efficient office
products.
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
For more information on ENERGY STAR guidelines, go to the following Web site:
www.energystar.gov
Environmental product stewardship program
211
Technical information
HP inkjet supplies recycling program
Chapter 13
Français
Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne
La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.
Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des
équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer
que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter
votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.
Deutsch
Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU
Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das
Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das
Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine
Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei
den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.
Italiano
Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea
Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo
smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio
separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate
nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,
il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.
Español
Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea
Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es
responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos
en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los
lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la
tienda donde adquirió el producto.
Česky
Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU
Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé
zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným
sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete
vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt
zakoupili.
Dansk
Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU
Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr
ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på
tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere
om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.
Nederlands
Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie
Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur
af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte
apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over
waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product
hebt aangeschaft.
Eesti
Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus
Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete
utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.
Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme
ostsite.
Suomi
Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella
Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite
toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,
että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen
jälleenmyyjältä.
Ελληνικά
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να
απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και
ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των
ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες
αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.
Magyar
A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban
Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,
hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.
A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az
egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon
a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.
Latviski
Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās
Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces,
to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde
palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var
nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.
Lietuviškai
Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas
Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją
į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga
yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio
atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.
Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej
Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za
dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów
przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można
uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.
Slovenčina
Slovenščina
Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije
Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem
mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili,
da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini,
v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.
Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU
Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation
för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både
människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar
kasserade produkter för återvinning.
Изхвърляне на оборудване за отпадъци от потребители в частни домакинства в Европейския съюз
Този символ върху продукта или опаковката му показва, че‡продуктът не трябва да се изхвърля заедно с домакинските отпадъци. Вие имате отговорността да изхвърлите
оборудването за отпадъци, като го предадете на определен пункт за рециклиране на електрическо или механично оборудване за отпадъци. Отделното събиране и рециклиране
на оборудването за отпадъци при изхвърлянето му помага за запазването на природни ресурси и гарантира рециклиране, извършено така, че‡да не застрашава човешкото
здраве и околната среда. За повече информация къде можете да оставите оборудването за отпадъци за рециклиране се свържете със съответния офис в града ви, фирмата за
събиране на отпадъци или с‡магазина, от който сте закупили продукта
Română
Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu
Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom
mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a
zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade,
vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.
Svenska
Descarte de equipamentos por usuários em residências da União Européia
Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos
a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do
descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais
informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que
adquiriu o produto.
Български
Português
Technical information
212
Disposal of Waste Equipment by Users in Private Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment
at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
Polski
English
Disposal of waste equipment by users in private households in the European Union
Înlăturarea echipamentelor uzate de către utilizatorii casnici din Uniunea Europeană
Acest simbol de pe produs sau de pe ambalajul produsului indică faptul că acest produs nu trebuie aruncat alături de celelalte deşeuri casnice. În loc să procedaţi astfel, aveţi
responsabilitatea să vă debarasaţi de echipamentul uzat predându-l la un centru de colectare desemnat pentru reciclarea deşeurilor electrice şi a‡echipamentelor electronice.
Colectarea şi reciclarea separată a‡echipamentului uzat atunci când doriţi să îl aruncaţi ajută la conservarea resurselor naturale şi asigură reciclarea echipamentului într-o manieră care
protejează sănătatea umană şi mediul. Pentru informaţii suplimentare despre locul în care se poate preda echipamentul uzat pentru reciclare, luaţi legătura cu primăria locală, cu
serviciul de salubritate sau cu vânzătorul de la care aţi achiziţionat produsul.
Technical information
Regulatory notices
The HP Photosmart meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
•
Regulatory model identification number
•
FCC statement
•
Notice to users in Korea
•
VCCI (Class B) compliance statement for users in Japan
•
Notice to users in Japan about the power cord
•
Noise emission statement for Germany
•
Toxic and hazardous substance table
•
Declaration of conformity (European Economic Area)
•
HP Photosmart D5400 Printer series declaration of conformity
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SDGOB-0821. This regulatory number should not be
confused with the marketing name (HP Photosmart D5400 Printer series, etc.) or product numbers
(Q8420A, etc.).
Regulatory notices
213
Technical information
Regulatory model identification number
Chapter 13
FCC statement
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified
that the following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•
•
•
Technical information
•
Reorient the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
For further information, contact:
Manager of Corporate Product Regulations
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
Modifications (part 15.21)
The FCC requires the user to be notified that any changes or modifications made to this
device that are not expressly approved by HP may void the user's authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
214
Technical information
Notice to users in Japan about the power cord
Noise emission statement for Germany
Geräuschemission
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19
Technical information
Toxic and hazardous substance table
Declaration of conformity (European Economic Area)
The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It
identifies the product, manufacturer’s name and address, and applicable specifications recognized
in the European community.
Regulatory notices
215
Chapter 13
HP Photosmart D5400 Printer series declaration of conformity
Technical information
216
Technical information
Index
A4 paper, load 18
addresses, print 48
after the support period 205
align printer 64
communication problems
test failed 146
two-way communication
lost 147
connection problems
device not found 146
HP All-in-One will not turn
on 70
connection types supported
printer sharing 11
control panel
buttons 6
features 6
crop
photos 55
customer support
warranty 203, 205
B
D
10 x 15 cm photo paper
specifications 209
13 x 18 cm photo paper
load 20
2 pages on 1, print 45
4 pages on 1, print 45
4 x 6 inch (10 x 15 cm)
borderless photos
print 38
5 x 7 inch photo paper, load 20
A
booklet printing 43
borderless photos
print 38
print from memory card 53,
54
brightness, change in print 35
buttons, control panel 6
C
cancel
button 6
print job 50
carriage
jam 124
stalled 123, 124
Carriage stall 151
cartridges. See ink cartridges
choose paper 15
clean
print head 64
color
dull 91
color graphics display 6
color tone, change in print 35
damaged, ink cartridge 158
declaration of conformity
European Economic
Area 215
default printer, set as 32
device
no response 101
not found 146
disconnected error 138
display
change language 73
change measurements 74
double-sided prints 42, 43
DPOF file 54
E
edit
photos 55
edit photos 56
envelopes
load 23
specifications 209
environment
Environmental product
stewardship program 210
error messages
memory cards 137
out of paper 142
reading or writing file 135
F
fax
paper width incorrect 145
poor quality printouts 86
fax problems
poor print quality 86
file
invalid name 136
unreadable 135
firmware revision mismatch 125
G
greeting cards, load 24
H
Hagaki, load 21
HP Photosmart
send images 56
I
improper shutdown 147
index cards, load 21
ink
drying time 141
low 112, 176
sprays inside
HP Photosmart 112
streaks on the back of
paper 95
ink cartridges
check ink levels 60
damaged 158
error message 193
error messages 148
HP ink depleted 177
incompatible 157
incorrect 157, 193
low on ink 176
missing 158
non-HP ink 177
order 67
previously used 178
Index
Symbols/Numerics
217
replace 61
tips 59
ink levels, check 60
ink supplies
purchase 67
ink, removing ink from skin and
clothing 65
install software, troubleshoot 69
invalid file name 136
iron-on transfers 47
J
jams, paper 29
L
Index
labels
load 24
specifications 209
landscape orientation 34
left arrow 6
legal paper
load 18
specifications 209
letter paper
load 18
specifications 209
load
13 x 18 cm photo paper 20
5 x 7 inch photo paper 20
A4 paper 18
envelopes 23
full-size paper 18
greeting cards 24
Hagaki 21
index cards 21
iron-on transfers 24
labels 24
legal paper 18
letter paper 18
postcards 21
transparencies 24
M
maintenance
align printer 64
check ink levels 60
clean print head 64
replace ink cartridges 61
self-test report 65
margins
incorrect 108
text or graphic cut off 110
218
media. See paper
memory cards
digital camera cannot
read 113
e-mail photos 56
error message 137
file unreadable 135
HP Photosmart cannot
read 113
insert 55
photos missing 136
print DPOF file 54
print photos 53, 54
save files to computer 55
share photos 56
slots 51
troubleshoot 112
missing
ink cartridge 158
O
OK button 6
on button 6
order
ink cartridges 67
ink supplies 67
out of paper 142
overheads, print 47
P
page order 46
paper
choose 15
feed fails 96
incompatible types 17
jam 125, 144
jams 29, 80
load 17
misfeed 144
out of 142
recommended sizes for
printing 32
recommended types 15
size incorrect 145
specifications 209
tips 81
type incorrect 145
width incorrect 145
paper type 33
phone numbers, support 204
phone support 205
phone support period
period for support 205
photo paper
load 20
specifications 209
photos
borderless 53, 54
e-mail 56
edit 55, 56
ink sprays 112
missing 136
print borderless 38
print from DPOF file 54
print on photo paper 39
send using HP
Photosmart 56
share 56
Pictbridge 51
poor fax printout quality 86
poor printout quality 82
portrait orientation 34
postcards
load 21
posters 49
preview print job 35
print
2 or 4 pages on 1 45
addresses 48
blank printout 112
booklet 43
borderless fails 101
borderless photos 38
both sides of page 42
cancel job 50
correct order 46
distorted printout 88
envelopes 48
envelopes print
incorrectly 100
faded 91
from computer 31
from software application 31
iron-on transfers 47
labels 48
margins incorrect 108, 110
meaningless characters 104
multiple pages on one
sheet 45
nothing happens 105
on photo paper 39
onto a CD/DVD 41
photos from DPOF file 54
Index
Q
quality
print 34
R
text
Readme file 69
recycle
ink cartridges 211
regulatory notices
declaration of conformity
(European Economic
Area) 215
regulatory model
identification number 213
reinstall software 79
removing ink from skin and
clothing 65
replace ink cartridges 61
reports
self-test 65
resolution
print 34
right arrow 6
cut off 110
jagged 97
meaningless characters 104
not filled in 86
smooth fonts 97
transparencies
load 24
specifications 209
troubleshoot
cd/dvd print 117
fax problems 86
incorrect measurements 74
jams, paper 29
language, display 73
print quality 82
Readme file 69
setup 69
USB cable 72
troubleshooting
error messages 123
memory card 112
print 99
two-sided prints 42, 43
S
saturation, change in print 35
save
photos to computer 55
self-test report 65
set
print options 32, 36
ship your product 207
smeared ink 82
software application, print
from 31
software installation
reinstall 79
uninstall 79
speed
print 34
stop
print job 50
support
contact 204
support process 204
system requirements 209
U
uninstall software 79
USB cable
communication lost 147
USB cable installation 72
W
warranty 203, 205
Web pages, print 49
Index
photos from memory
card 53, 54
posters 49
preview 35
print options 32, 36
quality, troubleshoot 82, 86,
89, 92
reverse images 47
reversed page order 108
self-test report 65
special print jobs 38
specifications 210
transparencies 47
troubleshooting 99
vertical streaks 94
Web pages 49
print cartridges
low ink 112
print head
clean 64
problems 183
print quality
smeared ink 82
print settings
brightness 35
color tone 35
layout 34
orientation 34
paper size 32
paper type 33
print quality 82
quality 34
reduce/enlarge 35
resizing options 35
resolution 34
saturation 35
speed 34
printer sharing
Mac 11
Windows 11
printer, align 64
printing
slow, troubleshoot 99
Printing Shortcuts tab 36
problems
error messages 123
print 99
T
T-shirt transfers. See iron-on
transfers
technical information
paper specifications 209
print specifications 210
system requirements 209
telephone numbers,
support 204
219
Index
220