SpeedTouch™510v5/v6 User'

SpeedTouch™510v5/v6
Residential ADSL Gateway
User’s Guide
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SpeedTouch™
510v5/v6
User’s Guide
Copyright
Copyright ©1999-2006 THOMSON. All rights reserved.
Distribution and copying of this document, use and communication of its contents is not permitted without written authorization
from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice,
and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or
inaccuracies that may appear in this document.
Thomson Telecom Belgium
Prins Boudewijnlaan, 47
B-2650 Edegem
Belgium
http://www.thomson-broadband.com
Trademarks
The following trademarks are used in this document:
SpeedTouch™ is a trademark of THOMSON.
UPnP™ is a certification mark of the UPnP™ Implementers Corporation.
Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and
other countries.
UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.
DECT is a trademark of ETSI.
Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.
Ethernet™ is a trademark of Xerox Corporation.
Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. "Wi-Fi CERTIFIED", "Wi-Fi ZONE", "Wi-Fi Alliance", their respective logos and "Wi-Fi Protected Access" are trademarks of the Wi-Fi Alliance.
Microsoft®, MS-DOS®, Windows® and Windows NT® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incorporated, registered in the United States and/or other countries.
Other brands and product names may be trademarks or registered trademarks of their respective holders.
Document Information
Status: v2.0 (August 2006)
Reference: E-DOC-CTC-20051017-0137
Short Title: User’s Guide ST510v5/v6 R6.1
Contents
Contents
About this User’s Guide .............................................. 1
E-DOC-CTC-20051017-0137 v2.0
1
Getting to know your SpeedTouch™ ......................... 3
1.1
SpeedTouch™ LED Behaviour ........................................................ 4
1.2
Accessing your SpeedTouch™ ....................................................... 5
1.2.1
Access via the Web Interface .......................................................................................... 6
1.2.2
Access via CLI................................................................................................................... 7
1.2.3
Access via FTP.................................................................................................................. 9
1.2.4
Remote Assistance ........................................................................................................ 12
2
Local Network Setup .................................................. 13
3
Internet Connectivity Dial-In Clients ......................... 15
3.1
SpeedTouch™ Web Pages ............................................................ 17
3.2
Internet Gateway Device Control Agent ...................................... 19
4
SpeedTouch™ Web Interface .................................... 21
4.1
Navigation .................................................................................... 22
4.1.1
Menu ............................................................................................................................... 23
4.1.2
Language Bar ................................................................................................................. 24
4.1.3
Navigation Bar ............................................................................................................... 25
4.1.4
Notification Area ............................................................................................................ 26
4.1.5
Tasks ............................................................................................................................... 27
i
Contents
ii
4.2
Home ............................................................................................ 28
4.3
SpeedTouch ................................................................................. 29
4.3.1
Information..................................................................................................................... 30
4.3.2
SpeedTouch™ Easy Setup............................................................................................ 31
4.3.3
Restart............................................................................................................................. 32
4.3.4
Configuration ................................................................................................................. 33
4.3.5
Back up & Restore.......................................................................................................... 34
4.3.6
Reset to Factory Defaults .............................................................................................. 35
4.3.7
Event Logs ...................................................................................................................... 36
4.4
Broadband Connection................................................................. 37
4.4.1
Connectivity Check ........................................................................................................ 38
4.4.2
DSL Connection ............................................................................................................. 39
4.4.3
Internet Services ............................................................................................................ 40
4.4.4
Internet Service Settings ............................................................................................... 41
4.5
Toolbox ........................................................................................ 42
4.5.1
Remote Assistance ........................................................................................................ 43
4.5.2
Game & Application Sharing ........................................................................................ 44
4.5.3
Defined Games & Applications..................................................................................... 46
4.5.4
Game or Application Definition .................................................................................... 47
4.5.5
New Game or Application............................................................................................. 48
4.5.6
Content Level ................................................................................................................. 49
4.5.7
Firewall ........................................................................................................................... 50
4.5.8
Dynamic DNS ................................................................................................................. 53
4.5.9
User Management ......................................................................................................... 54
4.5.10
Edit User ......................................................................................................................... 56
4.5.11
Change Default User...................................................................................................... 57
4.5.12
Add User......................................................................................................................... 58
4.6
Home Network ............................................................................. 59
4.6.1
Devices............................................................................................................................ 60
4.6.2
Device Settings .............................................................................................................. 61
4.6.3
Assign Public IP.............................................................................................................. 63
4.6.4
Interfaces ........................................................................................................................ 64
4.6.5
Interface Settings ........................................................................................................... 65
4.6.6
DHCP Pool ...................................................................................................................... 66
5
Troubleshooting.......................................................... 69
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Contents
E-DOC-CTC-20051017-0137 v2.0
5.1
General SpeedTouch™ Troubleshooting ...................................... 70
5.1.1
Ethernet Troubleshooting ............................................................................................. 71
5.2
UPnP™ on Windows XP Systems................................................. 72
5.3
Reset to Factory Defaults ............................................................ 74
iii
Contents
iv
E-DOC-CTC-20051017-0137 v2.0
About this User’s Guide
About this User’s Guide
Used symbols
The following symbols are used in this User’s Guide:
A note provides additional information about a topic.
A tip provides an alternative method or shortcut to perform an action.
!
Terminology
Documentation and
software updates
A caution warns you about potential problems or specific precautions that
need to be taken.
Generally, the SpeedTouch™510v5/v6(i) will be referred to as SpeedTouch™ in this
User’s Guide.
THOMSON continuously develops new solutions, but is also committed to improve
its existing products.
For suggestions regarding this document, please contact
documentation.speedtouch@thomson.net.
For more information on THOMSON's latest technological innovations, documents
and software releases, visit us at: www.speedtouch.com.
E-DOC-CTC-20051017-0137 v2.0
1
About this User’s Guide
2
E-DOC-CTC-20051017-0137 v2.0
Chapter 1
Getting to know your SpeedTouch™
1 Getting to know your SpeedTouch™
Introduction
Installation
Configuration
Before you begin
E-DOC-CTC-20051017-0137 v2.0
With the SpeedTouch™510v5/v6(i) Residential ADSL Gateway you can surf the
Internet at high speed.
For more information on how to set up, install and wire your SpeedTouch™ and set
up Internet connection, refer to the Installation and Setup Guide.
This User’s Guide will help you configuring your SpeedTouch™.
Before connecting the SpeedTouch™, please read the SpeedTouch™ Quick
Installation Guide and the Safety Instructions and Regulatory Notices.
3
Chapter 1
Getting to know your SpeedTouch™
1.1 SpeedTouch™ LED Behaviour
Front panel LEDs
The SpeedTouch™ is equipped with a number of LEDs on its front panel, indicating
the state of the device during normal operation.
PO
ET
W
ER
DS
HE
IN
TE
L
RN
RN
ET
ET
The following table shows the meaning of the different LEDs.
Indicator
Description
Name
Colour
State
Power
Green
Solid on
Power on, normal operation
Red
Solid on
Power on, self-test failed, indicating
device malfunction
Orange
Solid on
Bootloader active
Off
Ethernet
Green
Power off
Blinking
Ethernet activity
Solid on
Ethernet connection, no activity
Off
DSL
Green
No Ethernet connection
Blinking
Pending DSL line synchronisation
Solid on
DSL line synchronised
Off
Internet
Green
Red
Off
4
No DSL line
Blinking
Internet activity
Solid on
Internet connectivity, no activity
Solid on
Internet connection setup failed
No Internet connection
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Chapter 1
Getting to know your SpeedTouch™
1.2 Accessing your SpeedTouch™
Access methods
E-DOC-CTC-20051017-0137 v2.0
Your SpeedTouch™ is accessible in one of the following ways:
Access Method
Can be used to
Web browser
Configure your SpeedTouch™ via HTTP.
For more information, see “1.2.1 Access via
the Web Interface” on page 6.
Command Line Interface (CLI)
Fine-tune your SpeedTouch™ configuration.
For more information, see “1.2.2 Access via
CLI” on page 7.
File Transfer Protocol (FTP)
Back up and restore data on your
SpeedTouch™.
For more information, see “1.2.3 Access via
FTP” on page 9.
Remote Assistance
Allow a remote user to help you configuring
your SpeedTouch™.
For more information, see “1.2.4 Remote
Assistance” on page 12.
5
Chapter 1
Getting to know your SpeedTouch™
1.2.1 Access via the Web Interface
To access the
SpeedTouch™ via the
Web interface
Proceed as follows:
1
Open a Web browser.
2
In the address bar, type your SpeedTouch™’s IP address or DNS host name
(http://speedtouch.lan or 192.168.1.254 by default)
You can access the pages via HTTP.
In case of remote assistance, simply provide your ISP with the link as
shown, user name and password before he can log on to the pages.
For more information, see “1.2.4 Remote Assistance” on page 12.
The SpeedTouch™ Home page appears, from where you can navigate to all
the configurable aspects of the SpeedTouch™.
For more information on the Web pages, see “4 SpeedTouch™ Web Interface” on
page 21.
6
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Chapter 1
Getting to know your SpeedTouch™
1.2.2 Access via CLI
To access the
SpeedTouch™ via the
Command Line
Interface (CLI)
You can access the Command Line Interface (CLI) via:
A Telnet session
This requires a TCP/IP connection between the host from which the Telnet
session is opened and the SpeedTouch™. Your SpeedTouch™ and the
connected computer must have an IP address in the same subnet.
Quote site commands (over FTP)
For more information, see “ Quote site command” on page 11.
For more information on CLI commands, see the SpeedTouch™ CLI Reference
Guide.
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Chapter 1
Getting to know your SpeedTouch™
To start a Telnet
session
Proceed as follows:
1
Open a telnet application.
You can use the Command Prompt window.
In Microsoft Windows XP for instance:
2
1
On the Windows taskbar, click Start.
2
Select (All) Programs > Accessories > Command Prompt.
Connect to your SpeedTouch™.
In the Command Prompt window:
At the prompt, type telnet followed by the IP address of your
SpeedTouch™ (192.168.1.254 by default).
3
Enter your SpeedTouch™ security user name and password.
The default user is ‘Administrator’ and the default password is blank.
As soon as you have opened a session to the CLI, the SpeedTouch™ banner is
displayed, followed by the CLI prompt, as shown in the example below.
Username : Administrator
----------------------------------------------------------------------*
______ SpeedTouch
*
___/_____/\
*
/
/\\ Version X.X
*
_____/__
/ \\
*
_/
/\_____/___ \ Copyright (c) 1999-2005,
*
//
/ \
/\ \
THOMSON
*
_______//_______/
\
/ _\/______
*
/
/ \
\
/
/ /
/\
*
__/
/
\
\ /
/ /
/ _\__
* / /
/
\_______\/
/ /
/ /
/\
* /_/______/___________________/ /________/ /___/ \
* \ \
\
___________
\ \
\ \
\ /
* \_\
\ /
/\
\ \
\ \___\/
*
\
\/
/ \
\ \
\ /
*
\_____/
/
\
\ \________\/
*
/__________/
\
\ /
*
\
_____ \
/_____\/
*
\ /
/\ \
/___\/
*
/____/ \ \ /
*
\
\ /___\/
*
\____\/
----------------------------------------------------------------------{Administrator}=>
8
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Chapter 1
Getting to know your SpeedTouch™
1.2.3 Access via FTP
To access the
SpeedTouch™ via the
File Transfer Protocol
(FTP)
File system
To open an FTP session
You can access the file system of the SpeedTouch™ via the File Transfer Protocol
(FTP), in order to:
Restore or back up configuration files, templates or language packs.
Upgrade your configuration.
The SpeedTouch™ file system is stored on non-volatile memory and contains the
SpeedTouch™ software, service template files and (optionally) default setting files.
Proceed as follows:
1
Open a Command Prompt window.
In Microsoft Windows XP for instance:
1
On the Windows taskbar, click Start.
2
Select (All) Programs > Accessories > Command Prompt.
2
At the prompt, type ftp followed by the IP address of your SpeedTouch™
(192.168.1.254 by default).
3
Enter your SpeedTouch™ security user name and password.
The default user is ‘Administrator’ and the default password is blank.
The example below shows an FTP session to the SpeedTouch™ file system.
File system structure
The structure of the file system is very simple: it consists of a single root directory
called root and a subdirectory called dl (download).
The root directory contains:
all the necessary files for the SpeedTouch™ to start correctly
the dl directory
The dl directory contains the software image.
If you made changes to the SpeedTouch™ configuration and saved
them, a user.ini configuration settings file is created in the dl
subdirectory.
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Chapter 1
Getting to know your SpeedTouch™
File system access
rights
Common FTP
commands
In the different directories you have the following rights:
Directory
Access rights
root
NO read/write
dl
read/write
Depending on the access rights you have in a directory, you can use one of the
following commands:
Use the
command ...
to ...
cd
access another directory than the one currently open.
Example: ftp>cd dl.
dir
list the directory files.
Example: ftp>dir.
bin
set the transfer mode to ‘binary’.
hash
turn on the hashing option.
put
upload files.
Example: ftp>put C:/MyBackupFiles/user.ini.
A configuration file must be uploaded to the dl directory.
get
download files.
Example: ftp>get user.ini.
Downloading the configuration file must be done from the dl
directory.
10
delete
delete files.
bye
quit FTP.
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Chapter 1
Getting to know your SpeedTouch™
FTP file transfer
To allow correct file transfers, set the transfer mode to “binary”: at the ftp prompt,
type bin and press ENTER.
Turn on the hashing option to see the progression of the file transfer: At the
ftp prompt, type hash and press ENTER.
Example.
/home/doejohn{1}$ftp 192.168.1.254
Connected to 192.168.1.254
220 Inactivity timer = 120 seconds. Use 'site idle <secs>' to change.
Name (192.168.1.254:doejohn):
331 SpeedTouch™ (00-90-D0-01-02-03) User 'doejohn' OK. Password requir
ed.
Password : ######
330 OK
ftp>
ftp>bin
200 TYPE is now 8-bit binary
ftp>
ftp>hash
200Hash mark printing on (8192 bytes/hash mark).
ftp>cd dl
250 Changed to /dl
ftp>put C:\user.ini
200 Connected to 192.168.1.10 port 1271
150 Opening data connection for user.ini
226 File written successfully
ftp: 256 bytes sent in 0,000Seconds 256000,000Kbytes/sec.
ftp>
Quote site command
All the CLI commands can be executed from within an FTP session. Only complete
CLI commands (in other words, the complete command syntax with all the
parameters already specified) can be executed.
Example: To execute the CLI command :ip iplist to list all IP addresses
currently assigned to SpeedTouch™ interfaces, at the FTP prompt, type ‘quote site
ip iplist’ and press ENTER.
ftp> quote site ip iplist
200- Interface
Type
IP-address
200- 2
LocalNetwork Ethernet
10.0.0.138
200- 2
LocalNetwork Ethernet
*192.168.1.254
200- 1
Internet
Serial
81.240.198.191
200- 0
loop
Internal
127.0.0.1
200200 CLI command "ip iplist" executed
ftp>
Point-to-point/Mask
255.255.255.0
255.255.255.0
81.240.198.1
255.255.255.255
For more information on CLI commands, see the SpeedTouch™ CLI Reference
Guide.
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Chapter 1
Getting to know your SpeedTouch™
1.2.4 Remote Assistance
To access the
SpeedTouch™ remotely
To enable remote
access
You can make your SpeedTouch accessible from the Internet with regard to remote
support. In this way, you can allow your help desk to access your SpeedTouch™
remotely.
Proceed as follows:
1
Go to the SpeedTouch™ pages, as described in “1.2.1 Access via the Web
Interface” on page 6.
2
In the menu, select Toolbox > Remote Assistance.
3
Click Enable Remote Assistance.
4
Provide the following parameters to your help desk:
URL (the HTTP link)
User name
Password
Your ISP is now able to access your SpeedTouch™ via the HTTP link in
combination with the provided certificate (a secure authentication
mechanism).
For security reasons, remote assistance will be automatically disabled after
20 minutes of inactivity, or after restarting your SpeedTouch™.
To disable remote
access
12
Proceed as follows:
1
Go to the SpeedTouch™ pages, as described in “1.2.1 Access via the Web
Interface” on page 6.
2
In the menu, select Toolbox > Remote Assistance.
3
Click Disable Remote Assistance.
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Chapter 2
Local Network Setup
2 Local Network Setup
Ethernet network
The Ethernet port on the back panel of your SpeedTouch™ allows you to connect
the SpeedTouch™ to an existing 10 or 100 Base-T Ethernet network or to a
computer with installed Ethernet card.
In the SpeedTouch™ package, a yellow full-wired straight-through RJ-45/
RJ-45 Ethernet cable is included.
Standard wiring
procedure
Use the yellow Ethernet cable provided to wire your computer’s Ethernet port to the
SpeedTouch™’s Ethernet port.
The Ethernet cable can also be used to wire the Ethernet port of your
SpeedTouch™ to an external hub or switch.
Please follow the installation instructions supplied with the external hub or
switch for connections and Ethernet cabling.
Device settings
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Once you have connected a device, you can personalise its settings. For more
information, see “ Configure” on page 62.
13
Chapter 2
Local Network Setup
14
E-DOC-CTC-20051017-0137 v2.0
Chapter 3
Internet Connectivity Dial-In Clients
3 Internet Connectivity Dial-In Clients
Introduction
Access methods
If you want to set up initial Internet connectivity using the Home Install Wizard on
the Setup CD or the embedded Easy Setup, refer to the provided Installation and
Setup Guide.
Depending on the configuration of the SpeedTouch™ you may have:
Direct access:
As soon as the initial configuration is finished, immediate and uninterrupted
WAN access is provided.
If you have direct access, the remote organisation might ask for a user
name and password on an Internet welcome page.
Dial-in access:
Access must be explicitly established, that is by “dialling” into a Broadband
Remote Access Server (BRAS).
Depending on the SpeedTouch™ configuration, dial-in access is provided via
the SpeedTouch™’s Routed PPPoA or Routed PPPoE packet services with
embedded PPP client.
Connection protocols
The applied connection protocol model depends on the service profile you selected
to configure the SpeedTouch™ and should correspond with the Service Provider’s
requirements. If, for instance, your ISP provides PPPoE, you should configure
PPPoE.
You can find more information on connection protocols in the Internet Connection
Configuration Guide.
Dial-in clients
There are different ways to dial in, depending on the operating system on your
computer and your preferences.
Dial-in method:
canbeusedonfollowing
operating system:
For more information,
see:
Embedded PPP dial-in client:
E-DOC-CTC-20051017-0137 v2.0
1
Dial-in client on
embedded pages
Windows, Mac, unix,
other
“3.1 SpeedTouch™
Web Pages”
2
Windows XP/UPnP
(Internet Gateway
Device)
Windows XP
“3.2 Internet Gateway
Device Control Agent”
on page 19
15
Chapter 3
Internet Connectivity Dial-In Clients
Embedded PPP dial-in
clients
The SpeedTouch™’s embedded PPP dial-in client allows you to establish an Internet
connection for computers residing on your local network, using only one computer
of the network to control the client.
If this computer runs:
Broadband host PPPoE
dial-in clients
Any Operating System
you can always use the SpeedTouch™ Web pages.
See “3.1 SpeedTouch™ Web Pages” on page 17 to proceed.
Windows XP
you can use the Windows XP Internet Gateway Device Control Client.
See “3.2 Internet Gateway Device Control Agent” on page 19 to proceed.
You can also connect to the Internet using a Broadband PPPoE dial-in application.
The PPP over Ethernet connection scenario provides PPP-like dial-in behaviour over
the virtual Ethernet segment.
To be able to use a broadband dial-in application on your computer for connecting
to the Internet, the SpeedTouch™ needs to be configured for Bridged Ethernet or
Routed PPPoE (with PPPoE relay) via the SpeedTouch™ Home Install Wizard on the
Setup CD or the embedded Easy Setup. .
If your computer runs ...
you can use ...
Windows XP
the Windows XP broadband dial-in client
Mac OS X
a Mac OS X broadband dial-in client
a broadband PPPoE dial-in client provided by
you Service Provider
Upon availability of OS-specific PPPoE dial-in client applications, the latter
method is Operating System independent.
For PPPoE session connectivity from a Mac OS 8.6/9.x, a Windows 95/
98(SE)/ME/2000 or a Linux system, a host PPPoE dial-in application is
mandatory.
16
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Chapter 3
Internet Connectivity Dial-In Clients
3.1 SpeedTouch™ Web Pages
Introduction
As the SpeedTouch™ Web pages are controllable from any Operating System with
an installed Web browser, the method to establish PPP sessions described later, can
be used on any computer system.
For more information on Internet connection setup, refer to the provided
Installation and Setup Guide.
Starting an Internet
session
Proceed as follows to start an Internet session:
1
Open a Web browser on your computer and browse to the SpeedTouch™ Web
pages (see “1.2.1 Access via the Web Interface” on page 6 for more
information).
The SpeedTouch™ home page appears by default.
2
Click Connect at the appropriate broadband connection.
You might be requested to enter your user name and password.
The SpeedTouch™ embedded PPP dial-in client establishes the Internet
connection.
3
Monitoring your
Internet connection
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Browse the Web.
You can view and monitor your connection to the Internet as long as the session is
running via:
The SpeedTouch™ System Information page: see “4.3.1 Information” on
page 30.
The SpeedTouch™ Diagnostics task: see “4.4.1 Connectivity Check” on
page 38.
17
Chapter 3
Internet Connectivity Dial-In Clients
Terminating an Internet
session
Proceed as follows to close an active PPP connection:
1
Go to the SpeedTouch™ Web pages.
2
Click Disconnect at the appropriate broadband connection.
The SpeedTouch™ embedded PPP dial-in client closes the Internet connection.
The Internet Link status changes to Disconnected and your computer is offline.
18
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Chapter 3
Internet Connectivity Dial-In Clients
3.2 Internet Gateway Device Control Agent
Introduction
Windows XP users can easily establish PPP sessions, thanks to the Windows XP
Internet Gateway Device (IGD) Discovery and Control Client that allows you to
control the SpeedTouch™ directly from you computer.
The IGD Control Client only allows to connect or disconnect a fully
configured connection.
Preconditions
Make sure that:
Starting an Internet
session
The following subcomponents of the Windows XP Networking Services are
added to your Windows XP system:
UPnP™ (see “ SpeedTouch™ not detected by UPnP™ or IGD Control
Client” on page 72).
IGD Discovery and Control Client (see “ Adding IGD Discovery and
Control” on page 73).
UPnP™ is enabled on your SpeedTouch™. To enable UPnP, see “4.5.2 Game &
Application Sharing” on page 44.
Proceed as follows to start an Internet session:
1
In the Windows taskbar, click Start.
2
Select (Settings >) Control Panel.
The Control Panel window appears.
3
Go to (Network and Internet Connections >) Network Connections.
The Network Connections window appears.
You will find an Internet Gateway icon, representing the SpeedTouch™ IGD
Internet connection ability.
4
Double-click the Internet Connection icon.
The SpeedTouch™ embedded PPP dial-in client establishes the Internet
connection. The Internet Gateway icon displays Connected and your
computer is online.
5
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Open a Web browser and surf the Internet.
19
Chapter 3
Internet Connectivity Dial-In Clients
Internet connection
status
Terminating an Internet
session
As long as the SpeedTouch™ embedded PPP dial-in client is connected, you can
view the connection status and some counters by double-clicking the Internet
Connection icon in the Network Connections window.
Proceed as follows to terminate an Internet session:
1
In the Windows taskbar, click Start.
2
Select (Settings >) Control Panel > (Network and Internet Connections >)
Network Connections.
3
In the Network Connections window, right-click the Internet Connection icon
and select Disconnect to close the session.
You can also double-click the icon. Then the Internet Connection
Status window will appear on which a Disconnect button is available
to close the session.
4
20
The SpeedTouch™ embedded PPP dial-in client will close the Internet
connection. The Internet Gateway icon displays Disconnected and your
computers are offline.
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Chapter 4
SpeedTouch™ Web Interface
4 SpeedTouch™ Web Interface
Embedded
The SpeedTouch™ comes with embedded Web pages, providing an interface to the
software installed on the device. It allows easy setup and management of the
SpeedTouch™ via your Web browser from any PC connected to the SpeedTouch™.
See “1.2.1 Access via the Web Interface” on page 6 to access the pages.
SpeedTouch™
documentation
E-DOC-CTC-20051017-0137 v2.0
Consult:
The SpeedTouch™ Installation and Setup Guide
for more information on setup and installation procedures.
21
Chapter 4
SpeedTouch™ Web Interface
4.1 Navigation
Navigation components
The SpeedTouch™ Web interface consists of the following components:
Menu
Language Bar
Navigation Bar
Notification Area
Tasks
Navigation bar
Notification area
Language bar
Menu
Tasks
22
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Chapter 4
SpeedTouch™ Web Interface
4.1.1 Menu
Menu items
Collapsing and
expanding the menu
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The menu is located on the left side of the page and consists of the following menu
items:
SpeedTouch:
Provides basic information on the SpeedTouch™.
Broadband Connection:
Allows you to view/configure your broadband connections.
Toolbox:
Allows you to assign games or applications to a device and secure your
Internet connection.
Home Network:
Allows you to manage your local network.
You can collapse/expand the menu by clicking the arrow located at the top of the
menu.
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4.1.2 Language Bar
Language bar
The language bar is located under the SpeedTouch™ logo and allows you to
change the language of the SpeedTouch™ Web interface.
!
24
The language bar will only be shown if more than one language is available.
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4.1.3 Navigation Bar
Navigation bar
Display level
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The navigation bar is located at the top of the page and allows you to:
View the current user name.
Click this name to change your password or switch to another user.
View the current position on the SpeedTouch™ Web interface.
Get context-related Help information.
Depending on the page you are viewing, the following buttons will be available:
Overview to view a summary of the current status or configuration.
Details to view more detailed information on the current status or
configuration.
Configure to change the current settings.
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4.1.4 Notification Area
Notification area
The notification area is located under the Navigation Bar and is used to display:
Error messages, indicated by a red traffic light.
Warnings, indicated by an orange traffic light.
Information, indicated by a green traffic light.
If none of these events occur, the notification area will not be shown.
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4.1.5 Tasks
Tasks
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To allow a quick configuration of your SpeedTouch™, some pages may offer you a
number of related tasks in the Pick a task list. These tasks will guide you to the page
where you can perform the selected task.
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4.2 Home
SpeedTouch™ home
page
28
The SpeedTouch™ home page gives you a short overview of all the configurable
aspects of the SpeedTouch™:
SpeedTouch
Broadband Connection
Toolbox
Home Network
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4.3 SpeedTouch
The SpeedTouch menu
The SpeedTouch page
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The SpeedTouch menu consists of the following items:
Information
Configuration
Event Logs
The SpeedTouch page gives you some basic information on the SpeedTouch™:
Product Information
Configuration
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4.3.1 Information
Information
30
The Information page summarizes important information on your SpeedTouch™.
You may need this information when you contact your helpdesk.
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4.3.2 SpeedTouch™ Easy Setup
Easy Setup Wizard
The Easy Setup Wizard helps you to configure your SpeedTouch™ Internet
connection.
Proceed as follows to configure the SpeedTouch™ using the SpeedTouch™ Easy
Setup wizard:
1
In the left menu, click SpeedTouch.
2
In the Pick a task list, click Set up.
The Easy Setup wizard will now guide you through the configuration of your
SpeedTouch™.
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4.3.3 Restart
Restarting your
SpeedTouch™
Proceed as follows:
1
In the left menu, click SpeedTouch.
2
In the Pick a task list, click Restart.The following message appears:
3
Click Yes, restart my SpeedTouch.
The SpeedTouch™ restarts.
The SpeedTouch™ returns to the Home page.
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4.3.4 Configuration
Overview
Details
Configure
The Overview page displays the current configuration of your SpeedTouch™.
The Details page displays more detailed information on the current configuration of
your SpeedTouch™.
The Configure page allows you to change the current configuration.
If you want to:
Reconfigure your SpeedTouch™:
Click Configuration Wizard under Service Configuration. For more
information, see “4.3.2 SpeedTouch™ Easy Setup” on page 31.
Configure the time settings of your SpeedTouch™:
Select Auto-configuration if you want the SpeedTouch™ to use a time
server to synchronise its clock to a dedicated time server.
Clear Auto-configuration to manually configure the SpeedTouch™ time
settings.
Disable Web browsing interception or set it to automatic:
In the Web Browsing Interception list, click the Web browsing interception
setting of your choice.
Click Apply to apply and save your settings.
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4.3.5 Back up & Restore
Introduction
Accessing the Backup
& Restore page
Saving your current
configuration
Restoring a previously
saved configuration
The Back up & Restore page allows you to:
Save your current configuration.
Restore a previously saved configuration.
Proceed as follows:
1
In the SpeedTouch menu, click Configuration.
2
Click Configure.
3
In the Pick a task list, click Save or Restore Configuration.
Proceed as follows:
1
Click Back up Configuration Now.
2
Click Save.
3
Choose a location to save your backup file and click Save.
Proceed as follows:
1
Click Browse.
2
Select the configuration file you want to restore and click Open.
3
Click Restore Configuration Now.
The SpeedTouch™ loads your configuration and restarts.
At the end of the procedure, the SpeedTouch™ returns to the Home page.
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4.3.6 Reset to Factory Defaults
Introduction
Resetting the
SpeedTouch™ factory
defaults
The Reset to Factory Defaults page allows you to reset the SpeedTouch™ to return
to the initial configuration of your SpeedTouch™. All your changes will be
deleted.The following message appears:
Proceed as follows:
1
In the left menu, click SpeedTouch.
2
In the Pick a task list, click Return to Factory Default Settings.
3
Click Yes, reset my SpeedTouch.
!
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If you reset your SpeedTouch™ to factory default settings, all active
connections will be disconnected.
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4.3.7 Event Logs
Event Logging
The Event Logs page summarizes the last events recorded on your SpeedTouch™.
Recorded Events
The Recorded Events table gives you an overview of the last event logs that have
been recorded since the SpeedTouch™ was turned on. The first column of the table
indicates the importance of the event log.
Indicator
Description
Informational
Warning
Error
Category
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The Category list allows you to filter the events shown in the Recorded Events
table. For example, by clicking Security you can view all security related events, for
example generated by the SpeedTouch™ firewall.
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4.4 Broadband Connection
The Broadband
Connection menu
The Broadband
Connection page
The Broadband Connection menu consists of following menu items:
DSL Connection
Internet Services
The Broadband Connection page gives you a short status overview of the
connections configured on the SpeedTouch™.
Click View more to see more information on the selected broadband connection.
If you configured a dial-up connection, you can establish/terminate the
connection by clicking Connect/Disconnect.
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4.4.1 Connectivity Check
Introduction
Checking your Internet
connectivity
On this page, you can perform a connectivity check on an Internet service of your
SpeedTouch™. The following message appears:
Proceed as follows:
1
In the left menu, click Broadband Connection.
2
In the Pick a task list, click Check connectivity to the Internet.
3
In the Internet Service to Check list, click the Internet service that you want to
check.
4
Click Check Connectivity.
The SpeedTouch™ lists the test results in the Test Results list.
Analysing the test
results
38
If the test is successful, you will get a list of green check marks. Otherwise a red
cross will indicate which tests have failed.
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4.4.2 DSL Connection
Overview
Details
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Click Overview to view basic information on your DSL connection.
Click Details to view more detailed information on your DSL connection.
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4.4.3 Internet Services
Internet Services
information
The Internet Services page displays information on your Internet Connection(s).
If you configured a dial-up connection you can establish/terminate the
connection by clicking Connect/Disconnect.
To view more detailed information on a specific connection, click the View more link
of the corresponding connection.
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4.4.4 Internet Service Settings
Accessing the Internet
Service Settings page
Overview
Proceed as follows:
1
In the Broadband Connection menu, click Internet Services.
2
Click the View more link of the Internet service you want to view.
The Overview page gives you basic information on the selected Internet Service.
If you configured a connection you can establish/terminate the connection
by clicking Connect/Disconnect.
Details
The Details page gives you more detailed information on the selected Internet
Service.
If you configured a dial-up connection you can establish/terminate the
connection by clicking Connect/Disconnect.
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4.5 Toolbox
The Toolbox menu
The Toolbox page
42
The Toolbox menu consists of the following menu items:
Remote Assistance
Allows you to make your SpeedTouch™ accessible for remote support.
Game & Application Sharing
Allows you to share services and games that you run in your private network
towards the Internet.
Firewall
Allows you to configure the security level of the SpeedTouch™ firewall.
Dynamic DNS
Allows you to assign a DNS host name to your broadband connection(s).
User Management
Allows you to manage the users configured on your SpeedTouch™.
The Toolbox page gives you an overview of the available services and their current
status. You can click on the names of these services to go to the corresponding Web
page.
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4.5.1 Remote Assistance
Enabling Remote
Assistance
The Remote Assistance page allows you to make your SpeedTouch™ accessible for
remote support.
If you want to enable remote assistance, you must be connected to the
Internet.
!
Proceed as follows to use remote assistance:
1
If necessary, type a password in the Password box.
2
Click Enable Remote Assistance.
3
Pass the information listed under:
URL
Username
Password
to your technical support, in order for them to be able to access your
SpeedTouch™.
Once the technical support is connected, no other connections can be
made.
Terminating remote
assistance
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The remote assistance session ends:
if the technical support disables remote assistance.
after 20 minutes of inactivity.
after restarting your SpeedTouch™.
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4.5.2 Game & Application Sharing
Overview
Configure
The Overview page summarizes the applications or games installed on a particular
local host on your network, for which the SpeedTouch™ should accept inbound
initiated connections coming from the Internet.
On the Configure page, you can:
Select Use UPnP to enable UPnP on the SpeedTouch™.
UPnP provides NAT-Traversal: UPnP aware applications on a PC will
automatically create Hyper-NAT entries on the SpeedTouch™ for incoming
traffic on the protocol ports this type of traffic needs. As a consequence these
applications are able to traverse the SpeedTouch™ without the need for extra
and manual configuration.
UPnP is an architecture for transparent peer-to-peer connectivity of
computers, intelligent appliances, and (wireless) devices. It enables
seamless operation of a wide range of games and messaging
applications.
For security reasons you are able to configure the UPnP policy towards
Windows XP and UPnP aware applications and Operating Systems.
In case you select the Use Extended Security check box, only limited UPnP
operation between a host running MS Windows XP and the SpeedTouch™ is
allowed: A local host is:
NOT allowed to connect/disconnect the SpeedTouch™ Internet Gateway
Device (IGD) connection.
Allowed to add/delete Hyper-NAT entries only for its own IP address, not
for other local hosts.
If you clear the Use Extended Security check box, all UPnP- and IGD-based
communication between any local host and the SpeedTouch™ is allowed.
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Assign a game or application to a specific network device.
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4.5.3 Defined Games & Applications
Accessing the Defined
Games & Applications
page
Proceed as follows to access the Defined Games & Applications page:
The Defined Games &
Applications page
This page gives you an overview of the games and applications defined on your
SpeedTouch™. Each game or application can be assigned to a device on your local
network.
1
In the Toolbox menu, click Game & Application Sharing.
2
In the Pick a task list, click Modify a game or application.
If you want to:
46
View the translation rules of a game or application, click the name of the rule.
Change the translation rules of a game or application, click the Edit link of the
game or application.
Remove a game or application from your SpeedTouch™, click the Delete link
of the game or application.
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4.5.4 Game or Application Definition
Accessing the Game or
Application Definition
page
Overview
Proceed as follows to access the Game or Application Definition page:
1
In the Toolbox menu, click Game & Application Sharing.
2
In the Pick a task list, click Modify a game or application.
3
Click the name of the game or application you want to view/change.
This page gives you an overview of the port mappings used to allow this service or
game to be initiated from the Internet.
Consult the user’s guide or support pages of your application to know which
ports are being used by this application.
A service consists of one or more TCP/UDP port ranges. Each incoming port range
can be translated into a different internal (local network) port range. Port ranges can
be statically assigned to devices or dynamically assigned using an outgoing trigger.
Configure
Adding a Port
Translation rule
Under:
Game or Application Name you can:
Change the name of the game or application.
Game or Application Definition you can:
Change the TCP/UDP port definition for this game or application.
Proceed as follows:
1
Click the Edit link of the TCP/UDP port definition of the game or application.
2
In the Protocol list, click the protocol the game or application uses.
3
In the Port Range box, type the port range the game or application uses.
4
In the Translate To box, type the port range to which the SpeedTouch™ has to
translate the ports specified under Port Range.
5
If you want to make a dynamic translation rule you must specify a trigger
protocol and port.
As soon as the SpeedTouch™ receives outgoing traffic on this trigger
port, it will activate this translation rule.
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Click Apply.
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4.5.5 New Game or Application
Creating a new game or
application
Proceed as follows:
1
In the Toolbox menu, click Game & Application Sharing.
2
In the Pick a task list, click Create a new game or application.The following
window appears:
3
Type the name of the game or application in the Name box.
4
Click:
Clone Existing Game or Application if you want to start from the port
mappings of the selected game or application.
Manual Entry of Port Maps if you want to manually configure the port
mapping for this game or application.
The SpeedTouch™ creates the game or application and takes you to the Game
or Application Definition page to configure the port mappings for this game or
application.
5
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Enter the necessary port mappings and click Add.
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4.5.6 Content Level
Accessing the Content
Level page
Overview
Proceed as follows:
1
In the Toolbox menu, click Web Site Filtering.
2
Click Configure.
3
Click the Edit link of the content level you want to edit.
The Content Level page gives you an overview of the different categories and their
rules.
The following icons indicate whether the content type is allowed or not.
Icon
Description
The category/group is allowed.
The category/group is not allowed.
The group is partly allowed.
Configure
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This page allows you to change:
The content level name.
The content level description.
The content level configuration.
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4.5.7 Firewall
About the firewall
The firewall allows you to secure traffic from and to the SpeedTouch™. There are
different security levels, depending on the degree of security you need.
Overview
The Overview page summarizes the overall security policy configured on your
SpeedTouch™.
Configure
On the Configure page you can select the security level of the SpeedTouch™.
Security Levels
Select one of following security levels:
BlockAll:
All traffic from and to the Internet is blocked. Game and Application Sharing is
not allowed by the firewall.
Although BlockAll should block all connections, some mandatory types
of traffic such as DNS will still be relayed between LAN and WAN via
the SpeedTouch™.
Standard:
All outgoing connections are allowed. All incoming connections are blocked,
except for inbound connections assigned to a local host via Game and
Application Sharing.
Disabled:
All in- and outgoing traffic is allowed to pass through your SpeedTouch™,
including Game and Application Sharing.
This is the default firewall level.
The firewall levels only have impact on the forward hook. This means that
the handling of traffic from and to the Web pages of the SpeedTouch™ is
independent of the selected firewall level.
Protocol checks will be performed on all accepted connections, irrespective
of the chosen level. You can only disable protocol checks via the CLI.
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Details of a security
level
To view the details of the currently active security level:
1
In the Toolbox menu, click Firewall.
2
Click the Details link.
Following information is provided per rule that is part of the security level
Creating a new security
level
Editing a security level
The name of the rule
The Action that is applied on the traffic when the rule is valid
The Source and Destination interface or IP address (range) to which the rule
applies
The protocol or SpeedTouch™ Service for which the rule applies.
The number of Hits (number of times that the rule was applied to traffic).
Proceed as follows:
1
In the Toolbox menu, click Firewall.
2
In the upper right corner, click Configure.
3
In the Pick a task list, click Create a new Security Level.
4
In the Name box, type a name for the new security level.
5
Choose an existing security level to clone from.
6
Click Apply.
Proceed as follows:
1
In the Toolbox menu, click Firewall.
2
In the upper right corner, click Configure.
3
Select a security level, and then click the Edit link.
4
You can:
The firewall settings of the selected security level appear.
5
Select a row using the Edit link to modify the security rule.
Click Add to create a new security rule.
Edit or define following parameters of the rule:
The Name of the security rule
The Source Interface and IP Address (range)
Use Any as IP address in case all traffic for the interface should
be parsed.
Or you can type a User-defined IP address (range).
The Destination Interface and IP Address (range)
Use Any as IP address in case all traffic for the interface should
be parsed.
Or you can type a User-defined IP address (range).
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The Service type of the traffic; this can be a protocol (dns, smtp, ...) or a
specific SpeedTouch™ system service.
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6
7
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Select an Action that should be done on traffic for which the security rules
applies:
Accept: to allow the traffic to pass
Deny: to drop the traffic (without notification)
Count: to let the traffic pass, but count it (Hits)
Click Apply.
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4.5.8 Dynamic DNS
Dynamic DNS
Overview
Configure
The Dynamic DNS service allows you to assign a dynamic DNS host name (for
example john.dyndns.org) to a broadband connection even if it is using a dynamic
IP address. As soon as the device gets a new IP address, the dynamic DNS server
updates its entry to the new IP address.
Click Overview to view the different Dynamic DNS clients with their name, host
names, interface and IP address.
On the Configure page, you can assign a Dynamic DNS host name to a broadband
connection. Proceed as follows:
1
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Create an account at the Dynamic DNS service of your choice, for example:
www.dyndns.org
www.no-ip.com
www.dtdns.com
2
On the Dynamic DNS page, click Configure.
3
Select the Enabled check box.
4
If necessary, click the broadband connection to which you want to assign the
Dynamic DNS hostname in the Interface list.
5
Type the user name and password of your Dynamic DNS service account in
the corresponding fields.
6
In the Service list, click your Dynamic DNS service.
7
In the Host box, type the host name you want to assign to this interface (for
example myspeedtouch.dyndns.org).
8
Click Apply.
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4.5.9 User Management
Overview
The Overview page gives you an overview of the currently configured users and
their privileges.
Click the name of a user to edit his user account.
Configure
Types of users
54
On the Configure page, you can:
Click Add to create a new user account.
Click Edit to change a user account.
Click Delete to remove a user.
The table below shows the types of users and their privileges:
User
Privileges
root
This is the root (master) account. This
user has all privileges without any
exceptions or limitations.
SuperUser
This user can perform any service via
any access channel from any access
origin.
TechnicalSupport
This user can perform any service via
any access channel from WAN origin
only.
Administrator
This user can perform any service via
any access channel from LAN or Local
origin only.
LAN_Admin
This user can perform only LAN
related configurations via any access
channel from any origin.
Poweruser
This user has access
to the GUI (Service/overview page) via
HTTP or HTTPS access channel from
LAN origin only.
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User
Privileges
WAN_Admin
This user can perform only WAN
related configurations via any access
channel from any origin.
User
This user has access to the GUI
(Overview pages, remote assistance)
via HTTP or HTTPS access channel
from LAN origin only.
Guest
This user does not have any privileges.
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4.5.10 Edit User
Editing a user account
Proceed as follows:
1
In the Toolbox menu, click User Management.
2
Under Local User Data, click the name of the user you want to edit.
The Edit User page appears. On this page, you can:
Click Reset Password to reset the password of the selected user to the
user name. So, if you reset the password of John his password will be
“John”.
Change the administration rights of the selected user.
!
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You can not change the administration rights of the account you
are logged on with.
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4.5.11 Change Default User
The Default User page
On this page you can change the default user. If users browse to the SpeedTouch™
Web pages, they will be automatically logged on with this account.
!
Changing the default
user
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To allow users to automatically log on under this account, this default user
account must be configured with a blank password.
Proceed as follows:
1
In the Toolbox menu, click User Management.
2
In the Pick a task list, click Set the default user.
3
The Change Default User page appears.
4
In the User Name list, click the name of the new default user.
5
Click Change Default User to confirm your choice.
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4.5.12 Add User
Adding users
Proceed as follows:
1
In the Toolbox menu, click User Management.
2
In the Pick a task list, click Add new user.
3
The Add User page appears.
4
Under User definition you can configure:
The name of the new user.
The password of the new user will be equal to the user name; for
example if the user name is John Doe, the password will be
John Doe. Also when resetting a user, the password will be
changed into the user name.
!
The administration rights of the new user.
!
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You can only add users with less than or equal administration
rights as yourself.
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4.6 Home Network
Home Network Menu
The Home Network
page
Viewing client
information
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The Home Network menu consists of the following items:
Devices
Allows you the view/configure the devices detected on your local network.
Interfaces
Allows you to view/configure the interfaces that are available on the
SpeedTouch™.
The Home Network page gives you an overview of your SpeedTouch™ network.
If you click on a client you can:
View the client’s network settings.
Configure the client’s network settings by clicking Configure.
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4.6.1 Devices
Overview
The Overview page gives you an overview of the devices that are currently
connected to the SpeedTouch™ network. Click on a device name to get more
information on a specific device.
The detected device ‘dsldevice’ is the SpeedTouch™ itself.
Configure
The Configure page gives you an overview of the devices that are currently
connected to the SpeedTouch™ network.
If you want to:
Get more information on a specific device, click on the name of the device.
See “4.6.2 Device Settings” on page 61 for more information.
Edit a device from the Detected Device(s) list, click Edit.
Delete a device from the Detected Device(s) list, click Delete.
Once a device connects to the SpeedTouch™ network, it will remain
listed in the Detected Device(s) list until you delete it.
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4.6.2 Device Settings
Accessing the device
settings page
Overview
Proceed as follows:
1
In the Home Network menu, click Devices.
2
In the Detected Device(s) list, click the name of the device you want to view.
The Overview page displays the following items:
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Information allows you to view:
Status shows whether the device is currently connected to the
SpeedTouch™ network.
Type shows the device type.
Connected To shows the interface to which the device is currently
connected.
Addressing allows you to view:
Physical Address shows the MAC address of the device.
IP Address Assignment shows whether the device is using a static or
dynamic IP address.
IP Address shows the current IP address of the device.
Always use the same address indicates whether the wireless client has a
static DHCP lease or not.
DHCP Lease Time displays the time for which the wireless client can use
this IP address.
Connection Sharing:
Gives you an overview of the games or services that are currently assigned to
this device. Click the name of the game or service to view the used port
mappings.
For more information, see “4.5.4 Game or Application Definition” on page 47.
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Configure
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The Configure page allows you to:
Change the device information.
Allow a game or service running on this device to be initiated from the
Internet.
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4.6.3 Assign Public IP
Introduction
On this page you can assign the public IP address of your Internet Connection(s) to
a specific device on your local network. You might want to do this if:
You do not want to use the Network Address Translation engine of your
SpeedTouch™.
This device is running server applications (Web server,...) and you want it to be
accessible from the Internet.
You can also achieve this by creating a port mapping for the specified
server, as described in “4.5.2 Game & Application Sharing” on
page 44.
!
Assigning the public IP
address to a device
This device has to be considered as the unique access point to your local
network (DMZ).
Be aware that the device to which you assign the public IP address will lose
all security offered by the SpeedTouch™.
Proceed as follows:
1
In the Home Network menu, click Devices.
2
In the Pick a task list, click Assign the public IP address of a connection to a
device.
3
Click the Edit link of your Internet connection.
4
In the Device list, select the device you want to assign the public address to.
5
Click Apply.
The SpeedTouch™ prompts you to make some adjustments as a result of the
new configuration.
6
Click OK.
7
Release and renew the IP address of the device.
For more information, see your operating system’s user guide or help.
8
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If necessary, reassign server applications to this device.
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SpeedTouch™ Web Interface
4.6.4 Interfaces
Interfaces overview
64
The Interfaces page gives you an overview of the interfaces used on your
SpeedTouch™. If you want to know more about the network settings of a specific
interface, click the name of the interface you want to view.
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Chapter 4
SpeedTouch™ Web Interface
4.6.5 Interface Settings
Overview
Configure
The Overview page gives you an overview of the current interface settings.
The Configure page allows you to:
Change the IP address settings of the SpeedTouch™.
Change the DHCP IP address pool settings.
Before changing the DHCP pools, make sure that at least one IP
address of the SpeedTouch™ uses the same subnet as the IP
addresses in the DHCP pools.
!
Assigning a new IP
address to the
SpeedTouch™
Under IP Addresses, proceed as follows:
1
Type the IP address of your choice (for example 192.168.1.1) in the left text
box.
2
Type subnet mask (for example 255.255.255.0) in the right text box.
3
Click Add.
Network devices using the same subnet mask can now access the
SpeedTouch™ using this IP address.
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4.6.6 DHCP Pool
DHCP Pool page
Accessing the DHCP
Pool page
On the DHCP Pool page, you can create/change a DHCP pool.
Proceed as follows:
1
In the Home Network menu, click Interfaces.
2
Click the name of the interface which DHCP pool settings you want to change.
3
Click Configure.
4
Under DHCP Pools, click:
Add to add a new DCHP pool.
Edit to edit an existing DHCP pool.
Delete to delete an existing DHCP pool.
This link will only be shown if there are more than one DHCP
pools.
The DHCP Pool page appears.
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SpeedTouch™ Web Interface
Components of the
DHCP Pool page
The following settings are available for configuration:
Interface:
The SpeedTouch™ interface to which the DHCP pool applies.
Start Address:
The start IP address of the DHCP server’s address pool.
End Address:
The end IP address of the DHCP server’s address pool.
Both the start and end IP address define the IP address range used by
the DHCP server to assign leases.
Subnet Mask:
The subnet mask of the DHCP server’s address pool.
Server:
The SpeedTouch™ IP address used as DHCP server address.
Gateway:
The IP address that will be assigned to the DHCP clients as their default
gateway.
Primary DNS:
The IP address of the primary DNS server.
Secondary DNS:
The IP address of the secondary DNS server.
Primary WINS:
The IP address of the primary WINS server.
Secondary WINS:
The IP address of the secondary WINS server.
Lease Time:
The time for which the DHCP client is allowed to use the assigned IP address:
If you select Always give same address to DHCP clients, the lease time
will be automatically set to Infinite.
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Always give same address to DHCP clients:
Select this check box if you always want to use the same IP address for the
DHCP clients.
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Chapter 5
Troubleshooting
5 Troubleshooting
Introduction
This chapter suggest solutions for problems you may encounter while installing or
configuring y our SpeedTouch™.
If the suggestions do not resolve the problem, look at the support pages on http://
www.speedtouch.com/support or contact your service provider.
For Internet connection troubleshooting, refer to the provided Installation and
Setup Guide.
Topics
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In this chapter:
General SpeedTouch™ Troubleshooting
UPnP™ on Windows XP Systems
Reset to Factory Defaults
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Troubleshooting
5.1 General SpeedTouch™ Troubleshooting
SpeedTouch™ does not
work
If none of the LEDs light up, make sure that:
The SpeedTouch™ is plugged into a power socket outlet.
You are using the correct power supply for your SpeedTouch™ device.
The power requirements for your SpeedTouch™ are clearly indicated
on the identification label on the bottom of the SpeedTouch™.
SpeedTouch™
unreachable
If your SpeedTouch™ is cannot be reached due to misconfiguration, you might
consider a hardware reset to factory defaults as described in “5.3 Reset to Factory
Defaults” on page 74.
!
Poor SpeedTouch™
performance
70
The SpeedTouch™ is turned on via the push button at the back panel.
However, note that resetting the SpeedTouch™ to its factory settings will
revoke all the changes you made to the configuration.
Make sure that the SpeedTouch™ is installed and configured as instructed in the
Installation and Setup Guide or as instructed by the Service Provider.
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Chapter 5
Troubleshooting
5.1.1 Ethernet Troubleshooting
LAN LED does not light up
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Make sure that:
The LAN cable is securely connected to the 10/100Base-T port.
You are using the correct cable type for your Ethernet equipment, that is UTP
CAT5 with RJ-45 connectors.
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Troubleshooting
5.2 UPnP™ on Windows XP Systems
SpeedTouch™ not
detected by UPnP™ or
IGD Control Client
Adding UPnP™
Check the following:
Make sure the UPnP™ and Internet Gateway Device Control Client Networking
components are added to your Windows XP system.
Your computer doesn’t support UPnP™ if you run an operating system other
than Windows XP and Windows Millennium.
Make sure that UPnP™ is not disabled in the SpeedTouch™ Web page; see
“4.5.2 Game & Application Sharing” on page 44.
If you are running Microsoft Windows XP, it is recommended to add the UPnP™
component to your system.
Proceed as follows:
1
In the Start menu, click (Settings >) Control Panel.
The Control Panel window appears.
2
Click Add or Remove Programs.
The Add or Remove Programs window appears.
72
3
Click Add/Remove Windows Components.
4
In the Windows Components Wizard, select Networking Services in the
Components list and click Details.
5
In the Networking Services window, select Universal Plug and Play or UPnP
User Interface and click OK.
6
Click Next to start the installation and follow the instructions in the Windows
Components Wizard.
7
At the end of the procedure the wizard informs you that the installation was
successful. Click Finish to quit.
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Chapter 5
Troubleshooting
Adding IGD Discovery
and Control
Your Windows XP system is able to discover and control Internet Gateway Devices
(IGD), like the SpeedTouch™ on your local network. Therefore it is recommended to
add the IGD Discovery and Control client to your system.
Proceed as follows:
1
On the Windows taskbar, click Start.
2
Select (Settings >) Control Panel > Add or Remove Programs.
3
In the Add or Remove Programs window, click Add/Remove Windows
Components.
The Windows Components Wizard appears:
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4
Select Networking Services in the Components list and click Details.
5
In the Networking Services window, Select Internet Gateway Device
Discovery and Control Client and click OK.
6
Click Next to start the installation and follow the instructions in the Windows
Components Wizard.
7
At the end of the procedure the wizard informs you that the installation was
successful. Click Finish to quit.
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Troubleshooting
5.3 Reset to Factory Defaults
Resetting your
SpeedTouch™
You might consider a reset to factory defaults as described below.
!
Be aware that a reset to factory defaults will revoke all configurational
changes you made to the SpeedTouch™.
You can choose between:
Software reset
Hardware reset
A reset to factory default settings deletes the configuration profile settings.
Therefore, after the reset, a reconfiguration of your SpeedTouch™ will be needed.
Software reset
Proceed as follows:
1
Go to the SpeedTouch™ Web pages.
2
In the menu, select SpeedTouch > Configuration.
3
In the Pick a task list, click Reset my SpeedTouch to default settings.
The SpeedTouch™ restarts.
4
Hardware reset
The SpeedTouch™ returns to the SpeedTouch™ home page (unless the IP
address of your computer is not in the same subnet as the default IP address
of the SpeedTouch™, being 192.168.1.254).
Proceed as follows:
1
Make sure the SpeedTouch™ is turned on.
2
Use a pen or an unfolded paperclip to push the recessed reset button on the
back panel. The reset button is marked with a red circle. Push it until the power
LED lights red - this will take about 7 seconds.
DSL
74
3
Release the reset button.
4
The SpeedTouch™ restarts.
Reset
Ethernet
ON/OFF
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© THOMSON 2005. All rights reserved.
E-DOC-CTC-20051017-0137 v2.0
Need more help?
Additional help is available online at www.speedtouch.com