USER GUIDE
Let’s talk
SAMPLE IMAGE
Plantronics CS500 Series
Wireless Headset System
CS510
CS520
CS540
Contents
2
What’s in the Box 3
Base and Headset Basics 4
Accessories 5
Customise Your Headset Change Headset Configuration Left Ear loop Assembly Headband Assembly Position Your Headset 6
6
6
7
8
Connect Your Desk Phone Connect the Power Charge the Headset Connect and Configure Your Desk Phone Desk Phone (standard) Check Configuration and Make a Test Call Desk Phone plus HL10: Lifter (sold separately
Desk Phone plus EHS Cable Position Your Base 10
10
10
11
11
12
13
15
16
Your Headset Headset Controls Talk Time Battery Muting Your Headset During a Call Adjusting Your Headset Volume 17
17
17
18
18
18
Your Base Base Phone Button and Switches Subscription Button Wideband/Narrowband Switch Auto Answer Switch 20
20
20
21
21
Daily Use Place an Outgoing Call Answer an Incoming Call Conference Up to Three Additional Headsets 22
22
22
22
Troubleshooting Headset Desk Phone 23
23
23
What’s in the Box
CS540
Base Basics
Headset Basics
Headset with pre-installed battery,
eartip and earloop
Base
Headband
Fit kit instruction card
Other size eartip and earloops
Power supply
Telephone interface cable
CS510 - CS520
Base Basics
Base
Headset Basics
Headset
Model CS520 (binaural) shown
Model CS510 (monaural) available
3
Base and Headset Basics
CS540
Base overview
Headset overview
BACK
FRONT
1 2 3
4
1
2
3
5
1 Call/mute LED
2 Power on/subscription LED
3 Charging LED
4 Subscription button
5 Narrowband/wideband switch
6 Power jack
7 Handset lifter/EHS cable jack
8 Telephone interface cable jack
9 Auto answer switch
10 Listening volume dial*
11 Speaking volume dial*
12 Configuration switch*
*For installation set up
6
7
8
BOTTOM
9
1
2
3
4
5
6
7
4
5
7
6
Earloop
Eartip
Volume/mute button
Call button
Battery Cover
Headset LED
Microphone
10
12
11
CS510 - CS520
Base overview
Headset overview
BACK
FRONT
1
3
2
1
4
3
1 Call/mute LED
2 Power on/subscription LED
3 Charging LED
4 Subscription button
5 Narrowband/wideband switch
6 Power jack
7 Handset lifter/EHS cable jack
8 Telephone interface cable jack
9 Auto answer switch
10 Listening volume dial*
11 Speaking volume dial*
12 Configuration switch*
* For installation set up
4
5
2
5
6 7
8
BOTTOM
10
11
12
9
1
2
3
4
5
6
7
4
7
6
Headband
Volume down button
Headset LED
Volume up button
Call button
Mute button
Microphone
Accessories
1
2
3
1 HL106™ Lifter – automatically lifts handset and returns it to its cradle
enabling remote call answer/end with your headset.
2 Electronic Hookswitch Cable (EHS) – allows your phone handset to be
electronically lifted off its hook enabling remote call answer/end with your
headset.
3 Behind-the-Head Headband – a very comfortable, light alternative to the
headband or ear loop
5
Customise Your
CS540 Headset
The CS540 headset comes configured for your right ear with a small ear tip and
medium ear loop already secured. You are able to reconfigure your headset for your
left ear, change to a different-sized ear tip and ear loop or install the headband.
Changing Your Headset Configuration
1 Remove the ear tip from the headset by gently pulling it. Rotate the ear loop
downwards 90°.
PLEASE NOTE: It is normal to feel resistance when rotating the ear loop down.
90º
90º
2 Remove the ear loop from the headset.
90º
90º
90º
3 If you want to wear the headset
on the right ear but with a different size ear loop
90º
or ear tip, select the desired size and install by following the above directions to
90º
remove an ear loop but in reverse. Make90ºsure that the notch in the ear tip faces
the microphone.
90º
Left Ear loop Configuration
90º
90º
90º
90º
90º
1 To configure your headset for your left ear, firstly choose the ear loop size that fits
90º
you most comfortably. Refer
to the below diagrams to align the ear loop as shown
and lock it on the headset90º
before rotating the ear loop up 90°. Make sure that the
90º rotate the ear loop.
ear loop is flat against the headset before you
90º
90º
90º
90º
90º
90º
90º
2 Select the ear tip size that most comfortably fits you. Align the ear tip with the
notch facing the microphone as shown below. Press to attach.
6
Headband Configuration
You are able to rotate the headset for wearing on the left or right ear depending on what
suits you.
PLEASE NOTE: You will need to remove the ear tip and ear loop from the headset prior
to installing the headband.
1 Refer to the below diagram to line the headband with the headset as shown. Insert
the headset into the headband.
2 Rotate the headset up to secure it.
3 For optimal sound quality, position the headset close to the corner of your mouth by
pushing the headset in slightly.
7
Headset Position
When wearing the headset, ensure the microphone is resting as close as possible
to your cheek without touching it. The pivoting earpiece allows the microphone to be
adjusted inwards which will help optimise the headset position.
1 To wear, slide the headset over and behind your ear while fitting the ear tip into
your ear.
2 Hold the base of the headset and push it in and back towards your ear to allow
the pivoting earpiece to bring the microphone closer to your mouth. You will hear
soft clicks as the base of the headset moves backwards until the microphone
rests close to your cheek.
8
Headset Set Up
for your CS510 and CS520
--
Your headset comes fully assembled. You can adjust the headband for a better
fit and the mouthpiece for optimal performance.
Adjust the Headband
1 To adjust the headband, lengthen or shorten the band until it fits comfortably. The
clickstop feature keeps the headband securely adjusted.
2 Position the headset so that the foam ear cushion(s) sit comfortably over the
centre of your ear(s). For the C510 headset, position the stabilizer T-bar above
your ear.
3 For a tighter fit, gently pull the opposite end of the headset inward as shown.
50.8 mm
50.8 mm
front back
front back
Adjust the Mouthpiece
1 Carefully bend and shape the boom with both hands as shown. Avoid bending or
twisting the boom near the microphone or earpiece.
2 Position the click stop turret and boom so that the microphone is two finger-widths
from the corner of your mouth.
9
Connecting Your
Desk Phone
This section explains how to connect the headset base to
your desk phone.
Connect the Power
Take the power supply and plug one end of the power jack to on the back of the base
and the other end into a working power outlet. The Power On LED will be solid white.
Charge the Headset
=
=
20.
20.
To charge your headset, place it in the charge cradle. The charging LED on the base
will flash green when charging and turn solid green when the headset is fully charged.
Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.
10
PLEASE NOTE: This product has a replaceable battery. Please only use the battery
type supplied by Plantronics.
Connect and Configure Your Desk Phone
There are three setup options to connect your CS500 Series Wireless Headset to
your desk phone. Select one of the following and follow the relevant instructions:
• Desk phone (standard)
• Desk phone + HL10 lifter (sold separately)
• Desk phone + EHS cable (sold separately)
PLEASE NOTE: If you wish to use the desk phone with an EHS cable, refer to
Desk Phone plus EHS Cable (p.15) section in this guide. For further installation
information refer to the EHS Getting Started guide that came with your EHS cable or
at plantronics.com/accessories.
Desk Phone (standard)
1 Connect one end of the telephone interface cable to the back of the base.
2 Disconnect the handset coil cord from the desk phone and re-connect it to the
telephone interface cable junction box.
3 Connect the remaining end of the telephone interface cable in the open handset
port on the desk phone.
PLEASE NOTE: While your desk phone handset is hooked up differently, it will
continue to work in the same way.
USE
PLEASE NOTE If your phone has a built-in headset port, you should only use the
headset port if you will not be using the HL10 lifter. In this configuration, you must
press both the headset button on your phone and the call control button on the
headset to answer or end calls.7KHKDQGVHWFXUO\FRUGUHPDLQVLQWKHSKRQH
11
Checking Configuration and Making a Test Call
1 If your desk phone has a volume control set it to mid-range.
2 Look at the bottom panel of your base and make sure the default settings are
correct, as below:
listening volume dial (
configuration switch = A
) = 3 and speaking volume dial (
desk phone volume = mid-range
)=3
3 Remove the handset from the desk phone cradle.
4 Press the call button on the headset whilst wearing the headset.
5 If you do not hear a dial tone, adjust the configuration switch (A-G) until it can be
heard.
PLEASE NOTE: In most cases, the above factory default settings will sound the best.
6 Run a test call from the desk phone. If needed, adjust the volume with the
headset volume controls. You are also able to adjust the desk phone speaking
and listening volumes on the bottom of the base.
12
Desk Phone plus HL102 Lifter (sold separately to headset)
PLEASE NOTE: Before progressing to the below instructions, first follow the steps
above for Desk Phone (Standard).
1 Firmly press the handset lifter power cord into the handset lifter jackRQWKHKHDGVHWEDVH
USE
USE
2 Slide the handset lifter arm under the handset until the lifter base touches the side
USE
of the phone.
3 Slide the lifter up to the position where it is nearly touching the handset earpiece.
4 Whilst wearing your headset, press the call control button on your headset to
activate the lifter.
5 If you hear a dial tone the lifter is set correctly and needs no adjustment.
6 Continue configuration by removing the protective strips from the 3 mounting
tapes on the underside of the lifter.
7 Gently place the lifter on the desk phone in the pre-determined position.
8 Press firmly to adhere.
13
If You Do Not Hear a Dial Tone
1 If you do not hear a dial tone, raise the lifter height switch to the next highest
position.
2 Repeat steps 2 through 5 in the section above until you hear a dial tone.
3 When you hear a dial tone, secure the lifter as described in steps 6 through 8.
Additional Parts (if required)
Extender Arm
Use an extender arm when the handset lifter needs additional stability with the lift and
return of the handset to its cradle:
1 Slide the extender arm onto lifter.
2 Stabilisers can be shifted both left and right. Position stabilisers on the outsides of
the handset to allow it to gently grip the phone.
2
1
2
1
2
1
2
2
2
Ringer Microphone
Only use a ringer microphone when the telephone speaker is not located directly
under the handset:
1 Remove the cover from ringer microphone jack on the back of the lifter.
2 Connect the ringer microphone plug.
3.phone speaker. Remove adhesive tape and
31.
Place the ringer microphone over the
3.
1. press to attach. 3
1
1.
2.
2.
2.
3
1
3
1
2
2
2
14
3.
For Nortel Phones Only
Desk Phone and EHS Cable
1 Connect the end of the EHS cable to the base and the other end to the desk
phone as described in the EHS Adapter Getting Started guide.
PLEASE NOTE: For further installation information refer to the EHS Getting Started
guide that came with your EHS cable.
15
Positioning Your Base
It is recommended that the minimum separation between your desk phone and the
base is 15 cm.
It is also recommended that the minimum separation between the base and your
computer is 30 cm. Incorrect positioning can cause noise and interference problems.
16
Your Headset
Now that your headset and desk phone are correctly configured, use this section to
learn about the headset features, how to use the controls and more.
Headset Controls
1
2
3
This table describes volume controls if your headset is worn on the right. The volume
controls are opposite if worn on the left.
1. Volume/Mute button
Increase the Volume
Decrease the volume
Mute/unmute a call
2. Call button
1 Place,
2 answer,
3 end a call
3. Headset LED
6OLGH the volume button up.
6OLGH the volume button down.
To mute/unmute the headset, press the volume/
mute button in.
Briefly press the call button.
Flashes white when in use.
IMPORTANT: For your safety, do not use the headset at high volumes for extended
periods of time. Doing so can cause hearing loss. Always listen at moderate levels.
Talk Time
With a single full charge (approximately 3 hours), the CS540 will provide up to 6 hours
of talk time. Talk time is reduced when operating in wideband mode or if the headset
is consistently used some distance from the base.
17
Battery
This product has a replaceable battery. To ensure optimal performance and quality,
only use replacement batteries provided by Plantronics or their distributors.
Low Battery Warning
If you are on a call and the headset battery is critically low, you will hear a repeated
single low tone every 15 seconds. You should recharge the headset immediately.
If you are not on a call and the battery is critically low, you will hear three low tones if
you press the call button. You should recharge the headset immediately.
Battery Replacement
If after a long time you notice that a fully charged battery is no longer lasting as it
should be, you can replace it.
1 Slide battery cover down and remove from headset.
2 With your thumb and index finger, pull the battery out from the attachment clip.
3 With your thumb and index finger, grip the battery connector and disconnect from
headset.
4 Install the new battery by reversing the steps above.
Muting Your Headset during a Call
Press the volume button in to mute/unmute a call.
When mute is activated, the call/mute LED on the base will be solid red and you will
hear three high tones (note that you will still be able to hear the caller).
Adjusting Your Headset Volume
Modify your headset volume by pressing the volume/mute button up (increase) or
down (decrease) if your headset is worn on the right. If it is worn on the left, press
down to increase the volume and up to decrease the volume.
Make set up volume adjustments for the desk phone with the base volume dials.
18
Out of Range Warning Tones
If you are on a call and move out of the operating range, you will hear three low tones.
You will hear a single mid tone when you are back in range.
If you stay out of range, an active call will be suspended. The call will be reestablished when you return within range. If you remain out of range for more than 5
minutes, the system will drop the call.
If you press the call button while you are not on a call and are out of operating range,
you will hear a single tone for the button press and three low tones for the failure to
make a link.
19
Your Base
Base Phone Button and Switches
1 2
3
1. Pairing Button
The headset and base that came in the box are paired (connected) to each other.
However, if you wish to use a new headset or need to restore pairing to your current
headset, the units can be paired to each other by the following two methods.
Automatic Secure Pairing
With your system idle, docking a headset will automatically pair it to the base,
making it the primary headset. The Power On/Pairing LED will flash white during
subscription process and become solid white when the new pairing is made.
Manual Over-the-Air Pairing
1 Ensure your system is idle and your headset is not docked. Press and hold the
subscription button on the base for three seconds. The Power on/pairing light
will flash white.
2 Press and hold the volume up button on the headset for three seconds until the
headset LED turns solid white. When the Power on/pairing LED on the base
becomes solid white, the headset and base are paired to one another.
PLEASE NOTE: If the pairing process expires after two minutes or if the pairing
process fails, the pairing LED on the base will go dark for three seconds and then
re-illuminate steadily to indicate power is applied to the base. If this occurs, try to
re-pair the headset again.
Ending Pairing
If the base is in pairing mode and you want to stop the base from searching for a
headset, press the pairing button again. The pairing LED on the base will go dark
for three seconds and then re-illuminate steadily to indicate power is applied to the
base.
Power On/Pairing LED
20
Base Status
Power On/Pairing LED
Primary headset pairing
Flashes white
Primary headset paired to base
Solid white
Conference call headset paired
Flashes white
Active conference call with guest headsets
Flashes white
2 Wideband/Narrowband Switch
The CS500 Series has wideband audio, which is optimal for clearer and more
natural speech. If your desk phone is capable of wideband audio, set the WidebandNarrowband switch to green for wideband.
Set the switch to red (narrowband) for longer headset battery life or to increase the
number of systems that can work in a small area.
3 Auto Answer Switch
Auto answer establishes the radio link between headset and base. When auto answer
is set to red you must press the headset call button to answer an incoming call.
When Auto Answer is set to green you can answer a call simply by lifting the headset
from the base.
PLEASE NOTE: Auto answer/end capability requires the use of an EHS cable or
HL106 lifter. See your distributor for more details.
21
Daily Use
Place an Outgoing Call
1 While wearing your headset, press the headset call button.
2 Remove the handset from the cradle to hear a dial tone.
PLEASE NOTE: This step will be automatic if you install a lifter or EHS cable accessory.
3 Dial the number using your desk phone.
4 To end the call, press the headset call button and replace the handset in its cradle.
Answer an Incoming Call
1 While wearing your headset, press the headset call button.
2 Remove the handset from the cradle to speak to your caller.
PLEASE NOTE: This step will be automatic if you install a lifter or EHS cable accessory.
3 To end the call, press the headset call button and replace the handset in its cradle.
Conference Up to Three Additional Headsets
You can conference with up to three additional headsets to a call in progress.
Join a Conference Call
Place the guest headset into the primary user’s charge cradle (this connects the headset
to the base) while the base has an active link (on a call). When the base subscription
LED stops flashing white and becomes solid white, the primary headset/user will hear
a tone indicating a guest wishes to join the call. Press the primary user’s call button
to accept the guest headset within ten seconds or the request is terminated. If it is
terminated, the guest will hear an error tone in their headset.
To connect a guest headset of a different variety to the primary headset press the base
subscription button while the base has an active link. Press the guest headset volume up
button until the indicator light turns on. When the base subscription LED stops flashing
white and remains solid, the request to join will be heard in the primary user’s headset
and the primary user will have to press their call button within 10 seconds to accept the
guest (as mentioned above).
Exit a Conference Call
Guest headsets can remain as guests throughout multiple calls. To remove a guest
headset, press the guest headset’s call button or simply dock the primary user’s headset
in the charge cradle. A single tone in the master headset will be heard as each guest
terminates the call.
22
Troubleshooting
Headset
My headset is unstable.
When wearing the headset, ensure that the microphone is resting as close
as possible to your cheek without touching. The microphone can be adjusted
inward to optimise the position of the headset by pivoting the earpiece. Please
see Headset Position (Page 8).
If this happens, it means the battery is wearing out. Contact your distributor
Talk time performance
for battery supplies.
is significantly degraded
even after a full recharge.
Desk Phone
I can’t hear a dial tone in
the headset.
Ensure your headset is charged.
Ensure your headset is paired to base. See Pairing Button (Page 20). Press
the call button on your headset. If using a lifter, make sure the lifter is lifting the
handset high enough to operate the hookswitch. If necessary, set to a higher
setting. Adjust the configuration switch on the base until a dial tone is heard.
Adjust the listening volume on the headset.
If the volume is still too low, adjust the Listening volume dial on the base.
I hear static.
Make sure there is at least 12 inches between your base and your computer,
and 6 inches between your base and your telephone. You may hear static if
your headset moves out of range; try moving closer to the base.
The sound is distorted.
Lower the Speaking volume dial or Listening volume dial on the base. For
most telephones the correct setting is position 3.
If your desk phone has a volume control, lower until the distortion disappears.
If the distortion is still present, adjust the headset volume control to lower the
headset speaker volume. If the distortion persists, lower the Listening volume
dial on the base.
Ensure there is at least 12 inches between your base and your computer and
6 inches between your base and your telephone.
I hear an echo in the
headset.
Try lowering the Listening volume dial and Speaking volume dial on the base.
For most telephones, the correct setting is position 3.
If the audio level is too low in this position, adjust the headset volume control
to increase the headset speaker volume.
If your speaking volume is too low for your listener, adjust the headset position
to make sure the microphone is as close as possible to your mouth.
Adjust the Configuration switch. The most commonly used position is the
default position “A”.
People I talk to can
hear a buzz in the
background.
Try moving the base further away from your phone.
If the base power supply is plugged into a power strip, plug it into the wall
directly.
The handset lifter is
installed but does not lift
the handset.
Be sure the handset lifter power cord is firmly inserted into the handset lifter
jack on the base.
23
How do I protect
myself from acoustic
shock injuries?
Only the Soundshield can totally prevent dangerous
sounds from getting through to your headset.
Soundshield can intercept acoustic shrieks before
they reach your ear. By digitally processing the sound,
Soundshield constantly manages the volume of the
incoming conversation, identifying and silencing the
dangerous tones. Most importantly, the intelligibility of
your conversation is never compromised.
For more information on the Polaris Soundshield, or for any
other information about using your headset, please contact
or customer support team Polaris Firstpoint 1800 626 505
or visit our website at www.polaris.com.au
www.polaris.com.au
ABN 91 006 102 601
ACN 006 102 601
Polaris Communications
393 Flemington Road North Melbourne Victoria 3051
Firstpoint 1800 626 505 Facsimile 03 9320 1253 sales@polaris.com.au
www.polaris.com.au