UNIVERGE SV9100 General Description Manual

UNIVERGE SV9100 General Description Manual
®
SV9100
General Description Manual
NDA-31581
ISSUE 2.0
NEC Corporation of America reserves the right to change the specifications, functions, or features at any
time without notice.
NEC Corporation of America has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Corporation of America and shall not be reproduced
without prior written approval of NEC Corporation of America.
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Copyright 2015
NEC Corporation of America
6535 N. State Highway 161
Irving, TX 75039-2402
Communications Technology Group
Preface
General Information
The UNIVERGE SV9100 system is a feature-rich key system that provides over 12000 features
including Computer Telephony Integration, Contact Center, Uniform Call Distribution, ISDN-BRI Voice
Trunks, ISDN-PRI Voice Trunks, IP Telephony, Voice over Internet Protocol (VoIP) trunks and stations,
and many others.
The UNIVERGE SV9100 system provides what the customer needs today and, as business expands,
the system can be expanded to grow as well.
The UNIVERGE SV9100 system has a set of manuals that provide all the information necessary to
install and support the system. The manuals are described in this preface.
This Manual
This manual provides general information about the system, its features, system configuration, and
standards. This manual provides an overview of the UNIVERGE SV9100 system and is useful when
presenting information to potential customers.
Chapter 1 – Introduction
This chapter provides an overview and a brief description of the system.
Chapter 2 – Features
This chapter provides a list of features that are available with the system. Each feature is briefly
described.
Chapter 3 – Equipment
This chapter provides a list and brief description of the equipment that is available with the system.
Chapter 4 – Installation, Programming, and Maintenance Overview
This chapter briefly describes the installation, programming functions, and maintenance of the system.
Chapter 5 – Hardware Specifications
This chapter provides requirements and specifications relating to the system hardware. This chapter is
helpful to those that install the system.
Supporting Documents
UNIVERGE SV9100 Features and Specifications Manual
This manual provides detailed information concerning every feature available in the system.
UNIVERGE SV9100 System Hardware Manual
The System Hardware Manual is provided for the system installer. This manual has detailed instructions
for installing the UNIVERGE SV9100 chassis, blades, multiline terminals, and optional equipment.
UNIVERGE SV9100 Programming Manual
This manual provides instructions for programming the UNIVERGE SV9100 system using a multiline
terminal or PC.
UNIVERGE SV9100 PC Programming Manual
This manual describes the operation of the PCPro program for the UNIVERGE SV9100 system. This
program is a user-friendly Windows® application that allows the user to program and configure features
of the UNIVERGE SV9100 system from the PC environment.
Regulatory
GENERAL INFORMATION
This equipment complies with Part 68 of the FCC Rules and the requirements adopted by the ACTA. On
the equipment is a label that contains, among other information, a product identifier in the format:
US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
The telephone company may change its technical operations and procedures. When such changes
affect the compatibility or use of the UNIVERGE SV9100 system, the telephone company is required to
give adequate notice of the changes for you to maintain uninterrupted service.
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming
call. In most, but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to a line, as determined by the total RENs, contact the local
telephone company. For products approved after July 23, 2001, the REN for this product is the product
identifier in format: US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal
point (e.g., 03 is a REN of 0.3).
Connection to party line service is subject to state tariffs. Contact the state public utilities commission,
public service commission or corporation commission for information.
For single and two-line equipment that connects to the telephone network via a plug and jack, the plug
and jack used with this equipment must comply with FCC Part 68 rules.
A plug and jack used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with this product. It must be connected to a compatible
modular jack that is also compliant.
TELEPHONE/SERVICE PROVIDER COMPANY NOTIFICATION
Before connecting this telephone system to the telephone network, the following information must be
provided to the telephone company:

Your telephone number.

FCC registration number:

When the SV9100 system is to be installed as a Key Function system (no dial access to Trunk
Groups/Route Advance Blocks), use the following number:
US:NIFKF07BSN1750
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
When the SV9100 system is to be installed as a Multifunction system, use the following number:
US:NIFMF07BSN1750

When the SV9100 system is to be installed as a PBX system, use the following number:
US:NIFPF07BSN1750
Ringer Equivalence Number (REN): 0.7B
USOC jacks required: RJ11C, RJEX, RJ2FX, RJ2HX, RJ48C, RJ21X
INCIDENCE OF HARM
If this equipment causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. But if advance notice is not
practical, the telephone company will notify the customer as soon as possible. Also, you will be advised
of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may change its facilities, equipment, operations or procedures that could affect
the operation of the equipment. If this happens, the telephone company will provide advance notice for
you to make necessary modifications to maintain interrupted service.
REPAIR SERVICE REQUIREMENTS
If the equipment is causing harm to the telephone network, the telephone company may request that you
disconnect the equipment until the problem is resolved.
If equipment malfunctions, all repairs must be performed by an authorized agent of NEC Corporation of
America. The user requiring service is responsible for reporting the need for service to an NEC
Corporation of America authorized agent or to NEC Corporation of America.
PRIVATE (LEASED) LINES
For Private (Leased) Line (Analog Data Format) equipment, type JM8 jack is required. Refer to ATIS
Technical Report No. 5 for details on this connector.
The Facility Interface Code (FIC) associated with each private line application represents the type of
service that is provided by the telephone company. The user instructions must contain a detailed list of
private line ports and the associated FICs for which the equipment has been approved. In addition, the
Service Order Code (SOC) must also be included for analog systems. The SOC indicates the degree of
network protection provided by the equipment.
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For Private (Leased) Line (Digital Format) equipment, in addition to the general requirements for all
equipment, certain digital connections require that an encoded analog content and billing protection
affidavit be provided the telephone company. Customer instructions must contain information on the
preparation and submission of the affidavit.
To comply with state tariffs, the telephone company must be given notification prior to connection. In
some states, the state public utility commission, public service commission or corporation commission
must give prior approval of connection.
TOLL RESTRICTION AND LEAST COST ROUTING EQUIPMENT
The consumer/purchaser/supplier instructions accompanying this equipment and/or software features
must contain the following notice:

The software contained in the UNIVERGE SV9100 to allow user access to the network must be
upgraded to recognize newly established network area codes and exchange codes as they are
placed into service.

Failure to upgrade the premises systems or peripheral equipment to recognize the new codes as
they are established will restrict the customer and the customer’s employees from gaining access
to the network and these codes.
DIRECT INWARD DIALING
ALLOWING THIS EQUIPMENT TO BE OPERATED IN SUCH A MANNER AS TO NOT PROVIDE FOR
PROPER ANSWER SUPERVISION IS A VIOLATION OF PART 68 OF THE FCC RULES.
Direct Inward Dialing (DID) must contain the following:
Proper Answer Supervision is when:


This equipment returns answer supervision to the Public Switched Telephone Network (PSTN)
when Direct Inward Dialing (DID) calls are:

Answered by the called station.

Answered by the Attendant.

Routed to a recorded announcement that can be administered by the Customer Premise
Equipment (CPE) user.

Routed to a dial prompt.
This equipment returns answer supervision on all DID calls forwarded to the Public Switched
Telephone Network (PSTN). Permissible exceptions are:

A call is unanswered.

A busy tone is received.

A reorder tone is received.
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VOICE ANNOUNCEMENT/MONITORING OVER DID LINES
When using voice announcement or monitoring over DID Lines, observe the following.
CAUTION
Using the Voice Announcement feature to eavesdrop or record sound activities at the other end of the
telephone line may be illegal under certain circumstances and laws. Consult a legal advisor before
implementing any practice to monitor or record a telephone conversation. Some federal and state
laws require a party monitoring or recording a telephone to use a beep-tone(s), notify all parties to the
telephone conversation and/or obtain consent of all parties to the telephone conversation. In
monitoring or recording sound activities at the other end of the telephone line using the Voice
Announcement feature, the sound of the alert tone at the beginning of the Voice Announcement may
or may not be considered sufficient under applicable laws. Some of the applicable laws provide for
strict penalties for illegal monitoring or recording of telephone conversations.
EQUAL ACCESS REQUIREMENTS
If equipment such as Private Branch Exchanges (PBX), key systems or customer-owned coin/credit card
telephones is sold to a call aggregator, it must be able to provide users access to interstate providers of
operator services through the use of access codes. Modification of this equipment by call aggregators to
block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.
ELECTRICAL SAFETY ADVISORY
Parties responsible for equipment requiring AC power should consider including an advisory notice in
their customer information suggesting the customer use a surge arrestor. Telephone companies report
that electrical surges, typically lightening transients, are very destructive to customer terminal equipment
connected to AC power sources. This has been identified as a major nationwide problem.
HEARING AID COMPATIBILITY
NEC Multiline Terminals and NEC Single Line Telephones that are provided for this system are hearing
aid compatible. The manufacturer of other Single Line Telephones for use with the system must provide
notice of hearing aid compatibility to comply with FCC rules that now prohibit the use of non-hearing aid
compatible telephones.
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MUSIC ON HOLD
CAUTION
"In accordance with U.S. Copyright Law, a license may be required from the American Society of
Composers, Authors and Publishers, or other similar organization, if radio or TV broadcasts are
transmitted through the Music On Hold feature of this telecommunication system. NEC Corporation
of America hereby disclaims any liability arising out of the failure to obtain such a license."
RADIO FREQUENCY INTERFERENCE
In compliance with FCC Part 15 rules, the following statement is provided:
CAUTION
“This equipment generates, uses, and can radiate radio frequency energy and if not installed and used
in accordance with the System Hardware Manual, may cause interference to radio communications.
This equipment has been tested and approved for compliance with the limits for a Class A computing
device pursuant to subpart J of Part 15 of FCC Rules, that are designed to provide reasonable
protection against such interference when operated in a commercial environment. Operation of this
telephone system in a residential area is likely to cause interference, in which case, the user, at his or
her own expense, is required to take whatever measures may be required to correct the interference.”
SAFETY INFORMATION
This equipment has been certified by Canadian Standards Association and found to comply with all
applicable requirements:

CAN/CSA C22.2 No. 0-M – General Requirements – Canadian Electrical Code, Part II

CAN/CSA C22.2 No. 60950-1-07 – Safety of Information Technology Equipment – Part l: General
Requirements

UL 60950-1-SAFETY, 2nd Edition – Safety of Information Technology Equipment – Part I: General
Requirements
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INDUSTRY CANADA REQUIREMENTS
Industry Canada has established rules that permit this telephone system to be directly connected to the
telephone network. Prior to the connection or disconnection of this telephone system to or from the
telephone network, the telephone company must be provided with the following information.
This product meets the applicable Industry Canada Technical Specifications/Le present material est
conforme aux specifications techniques applicables d’industrie Canada.
1. Your telephone number.
2. IC registration number:
IC: 140L-SN1750
3. Ringer Equivalence Number (REN) of the equipment: 0.7
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier.
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, when present, are connected together. This
precaution may be particularly important in rural areas.
Users should not attempt to make such connections themselves, but should contact the applicable
electrical inspection authority or electrician.
CAUTION
The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to
be connected to the telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of RENs of all the devices does not
exceed five/L’indice d’equivalence de la sonnerie (IES) sert a indiquer le nombre maximal de terminaus
qui peuvent etre raccordes a une interface telephonique. La terminaison d’une interface peut consister
en une combinaison quelconque de dispositifs, a la seule condition que la somme d’indices
d’equivalence de la sonnerie de tous les dispositifs n’excede pas 5.
This equipment has been certified by the Canadian Standards Association and found to comply with all
applicable requirements of the standard for telephone equipment C 22.2 No. 225.
This equipment meets IC requirements CS03, PART II, PART III, PART VI.
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
as set out in the radio interference regulations of Industry Canada/Le present appareil numerique n’emet
pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de Classe A
prescrites dans le reglement sur le brouillage radioelectrique edicte par Industrie Canada.
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BATTERY DISPOSAL
The UNIVERGE SV9100 system includes the batteries listed below. When disposing of these batteries,
you must comply with applicable federal and state regulations regarding proper disposal procedures.
Table R-1 Battery Types and Quantities for Chassis and Blades
Unit Name
Type of Battery
Quantity
GCD-CP10
Lithium
1
DTL-8R-1
Ni MH
1
Sealed Lead
6
Ni MH
1
Sealed Lead
2
BCH-L
Lithium-ion
1
G955 Wireless
Lithium-ion
1
Sealed Lead
2
CHS LARGE BATT SET
Headset Cordless II
Internal Batteries
CHS2UG B SMALL BATT SET
The SV9100 GCD-CP10 provides memory backup for approximately three years. The Lithium battery
should be replaced every two years.
IMPORTANT SAFEGUARDS FOR BATTERY DISPOSAL
DO NOT PLACE USED BATTERIES IN YOUR REGULAR TRASH! THE PRODUCT YOU
PURCHASED CONTAINS LITHIUM, NICKEL-CADMIUM OR SEALED LEAD BATTERIES. LITHIUM,
NICKEL-CADMIUM OR SEALED LEAD BATTERIES MUST BE COLLECTED, RECYCLED, OR
DISPOSED OF IN AN ENVIRONMENTALLY SOUND MANNER.
The incineration, landfilling or mixing of nickel-cadmium or sealed lead batteries with the municipal solid
waste stream is PROHIBITED BY LAW in most areas. Contact your local solid waste management
officials for other information regarding the environmentally sound collection, recycling, and disposal of
the battery.
Nickel-Cadmium (or sealed lead) batteries must be returned to a federal or state approved
nickel-cadmium (or sealed lead) battery recycler. This may be where the batteries were originally sold or
a local seller of automotive batteries. Contact your local waste management officials for other
information regarding the environmentally sound collection, recycling and disposal of the battery
contained in this product. For Ni-Cd batteries, you can also call 1-800-8-BATTERYSM when further
information is required.
The packaging for the UNIVERGE SV9100 system contains the following labels regarding proper
disposal.
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PRODUCT PACKAGE LABELING
CONTAINS NICKEL-CADMIUM BATTERY.
BATTERY MUST BE RECYCLED OR
DISPOSED OF PROPERLY. MUST NOT BE
DISPOSED OF IN MUNICIPAL WASTE.
Ni-Cd
CONTAINS SEALED LEAD BATTERY.
BATTERY MUST BE RECYCLED. MUST NOT
BE DISPOSED OF IN MUNICIPAL WASTE.
Pb
CONTAINS NICKEL-METAL HYDRIDE
BATTERY. BATTERY MUST BE RECYCLED
OR DISPOSED OF PROPERLY. MUST NOT
BE DISPOSED OF IN MUNICIPAL WASTE.
Ni-MH
EUROPEAN UNION INFORMATION
Notice to the user
The system described in this manual is intended to be connected to analog and digital networks and
supports a wide range of peripheral equipment. The following interfaces are available for connection to
public analog and digital telecommunication networks:

TBR3
ISDN basic rate interface

TBR4
ISDN primary rate interface

ES203-021 Analogue interface
To take advantage of all features of this system and the connected equipment, the country or network
specific features should match the supported features of the system. For an overview of the supported
features, refer to the documentation that comes with this system, or contact your local NEC
representative.
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Declaration of conformity
Hereby, NEC Enterprise Solutions, declares that the SV9100 is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
For the Declaration of Conformity, visit:
http://www.nec-enterprise.com/Support/Declaration-of-Conformity/
Electromagnetic Compatibility
For the SV9100 system the following warning is applicable:
Warning
This is a class A product. In a domestic environment this product may cause radio interference in which
case the user may be required to take adequate measures.
PRODUCT DISPOSAL INFORMATION
For Countries in the European Union
The symbol depicted here has been affixed to your product to inform you that
electrical and electronic products should not be disposed of as municipal
waste.
Electrical and electronic products including the cables, plugs and accessories
should be disposed of separately in order to allow proper treatment, recovery
and recycling. These products should be taken to a designated facility where
the best available treatment, recovery and recycling techniques are available.
Separate disposal has significant advantages: valuable materials can be reused and it prevents the dispersion of unwanted substances into the municipal
waste stream. This contributes to the protection of human health and the
environment.
Please be informed that a fine may be imposed for illegal disposal of electrical
and electronic products via the general municipal waste stream.
To facilitate separate disposal and environmentally sound recycling arrangements have been made for
local collection and recycling. In case your electrical and electronic products need to be disposed of
please refer to your supplier or the contractual agreements that your company has made upon
acquisition of these products.
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At http://www.nec-enterprise.com/About-NEC/Environment you can find information about separate
disposal and environmentally sound recycling.
Battery information
Defective or exhausted batteries should never be disposed of as municipal waste. Return old batteries to
the battery supplier, a licensed battery dealer or a designated collection facility. Do not incinerate
batteries. This product uses Lithium batteries. Do not use any other type.
For an overview of the location of batteries used in these systems, the battery replacement or removal
instructions, please refer to the UNIVERGE SV9100 System Hardware Manual.
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TABLE OF CONTENTS
Chapter 1
Introduction to UNIVERGE SV9100
Section 1
System Overview........................................................ 1-1
Section 2
UNIVERGE SV9100 System Capacities ........................... 1-2
Section 3
SV9100 Digital and IP Multiline Telephone Line Up .......... 1-3
3.1
Modular Design........................................................................... 1-3
3.2
Digital and IP Telephones........................................................... 1-4
3.3
Chapter 2
Chapter 3
Chapter 4
3.2.1
Digital Telephones ...............................................................1-5
3.2.2
IP Telephones......................................................................1-6
3.2.3
Terminal Category Reference..............................................1-7
3.2.4
Upgradeable Telephone Options.......................................1-10
Equipment and Applications Overview ..................................... 1-12
Features
Section 1
Overview ................................................................... 2-1
Section 2
UNIVERGE SV8100 to UNIVERGE SV9100 Feature
Comparison List.......................................................... 2-1
Section 3
Features Descriptions .................................................. 2-8
Equipment
Section 1
Equipment List ........................................................... 3-1
Section 2
Weights and Dimensions .............................................3-12
Installation, Programming, and Maintenance Overview
Section 1
Installation and Technical Considerations ....................... 4-1
Section 2
Programming ............................................................. 4-2
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Section 3
Chapter 5
Maintenance ............................................................... 4-3
Hardware Specifications
Section 1
System Capacities ....................................................... 5-1
1.1
System Chassis Capacities ........................................................ 5-1
1.2
System Blade Capacities............................................................ 5-5
1.3
System Trunk/Port/Channel Capacities.................................... 5-11
Section 2
Chassis Power Based Calculator Chart .......................... 5-14
Section 3
Traffic Capacity ......................................................... 5-17
Section 4
Cabling Requirements and Specifications ...................... 5-18
Section 5
Power Requirements .................................................. 5-21
Section 6
5.1
Power Supply Specifications .................................................... 5-21
5.2
Power Supply Consumption ..................................................... 5-22
Environmental Conditions ........................................... 5-23
6.1
Temperature and Humidity ....................................................... 5-23
6.2
Outside Line Types................................................................... 5-24
6.3
Product Reliability ..................................................................... 5-25
6.4
Transmission, Network, and Control Specifications ................. 5-26
6.5
6.4.1
Transmission..................................................................... 5-26
6.4.2
Network ............................................................................. 5-26
6.4.3
Control............................................................................... 5-26
Dialing Specifications................................................................ 5-27
6.5.1
Dial Pulse Address Signaling ............................................ 5-27
6.5.2
Dual-Tone Multifrequency (DTMF) Address Signaling...... 5-27
6.5.3
External Equipment Connection........................................ 5-28
6.5.4
Music Source for Music on Hold via Chassis .................... 5-28
6.5.5
Music Source for Station Background Music via ACI........ 5-28
6.5.6
External Paging (Audio) .................................................... 5-28
6.5.7
External Tone Ringer/Night Chime Output........................ 5-28
6.5.8
SMDR Output.................................................................... 5-29
6.5.9
PC Connection .................................................................. 5-29
6.5.10 Relay Contact.................................................................... 5-29
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Section 7
Section 8
Battery Backup..........................................................5-29
7.1
System Backup (Optional) ........................................................ 5-29
7.2
Memory Backup ........................................................................ 5-29
Audible and Visual Indication .......................................5-30
8.1
Tone Patterns ........................................................................... 5-30
8.2
Multiline Terminal LED Flash Patterns...................................... 5-30
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Table of Contents
LIST OF FIGURES
Figure 1-1
UNIVERGE SV9100 CHS2UG GW-US 9.5” Chassis ....................................................1-2
Figure 1-2
UNIVERGE SV9100 9.5” Base and Expansion Chassis ...............................................1-3
Figure 1-3
UNIVERGE SV9100 CHS2UG-US 19” Chassis Expandability ......................................1-3
Figure 1-4
UNIVERGE SV9100 Telephone Modular Design ..........................................................1-4
Figure 1-5
Simplified SV9100 System (9.5” Gateway and Base) Connectivity .............................1-13
Figure 1-6
Simplified SV9100 System (9.5” Base and Expansion) Connectivity ..........................1-14
Figure 1-7
Simplified SV9100 System (19”) Connectivity .............................................................1-14
Figure 5-1
Base and Expansion Chassis ........................................................................................5-1
Figure 5-2
UNIVERGE SV9100 CHS2UG GW-US Chassis ...........................................................5-2
Figure 5-3
CHS2UG B-US Base and CHS2UG E Expansion Chassis ...........................................5-4
Figure 5-4
Connecting the DLC Using Twisted 2-Pair Cable ........................................................5-18
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List of Figures
LIST OF TABLES
Table R-1
Battery Types and Quantities for Chassis and Blades .............................................. R-7
Table 1-1
Terminal Category Reference Chart .......................................................................... 1-7
Table 1-2
Connectivity of Options (DT300/DT700) .................................................................. 1-11
Table 1-3
Connectivity of Options (DT400/DT800) .................................................................. 1-12
Table 2-1
Feature Comparison List ............................................................................................ 2-1
Table 2-2
Selectable Display Messaging Defaults ................................................................... 2-70
Table 3-1
Chassis Equipment List .............................................................................................. 3-1
Table 3-2
Chassis Installation Equipment List ............................................................................ 3-1
Table 3-3
Battery Mount Equipment List .................................................................................... 3-2
Table 3-4
Blade Equipment List .................................................................................................3-2
Table 3-5
Cable Equipment List .................................................................................................3-3
Table 3-6
Digital Multiline Terminal (DT300 Series) Equipment List .......................................... 3-4
Table 3-7
Digital Multiline Terminal (DT400 Series) Equipment List .......................................... 3-4
Table 3-8
IP Multiline Terminal (DT700 Series) Equipment List ................................................. 3-5
Table 3-9
IP Multiline Terminal (DT800 Series) Equipment List ................................................. 3-6
Table 3-10 DT300/DT700 Series Optional Equipment List .......................................................... 3-6
Table 3-11 DT400/DT800 Series Optional Equipment List ........................................................ 3-11
Table 3-12 UT880 (IP Terminal) Equipment List ........................................................................ 3-12
Table 3-13 SV9100 Weights and Dimensions ............................................................................ 3-12
Table 5-1
9.5” Gateway and 19” Maximum System Capacities – Chassis ................................. 5-2
Table 5-2
9.5” Base and Expansion Maximum System Capacities – Chassis ........................... 5-4
Table 5-3
SV9100 Maximum 9.5” Gateway and 19” System Capacities – Blades ..................... 5-5
Table 5-4
SV9100 Maximum 9.5” Base and Expansion System Capacities – Blades ............... 5-8
Table 5-5
Daughter Board Combinations ................................................................................. 5-10
Table 5-6
SV9100 9.5” Gateway and 19” Maximum System
Capacities – Trunks/Ports/Channels ........................................................................ 5-12
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Table 5-7
SV9100 9.5” (Base and Expansion) Maximum System
Capacities – Trunks/Ports/Channels ........................................................................ 5-13
Table 5-8
Board Power Factor ................................................................................................. 5-14
Table 5-9
Maximum Number of Packages Installed ................................................................. 5-14
Table 5-10 Terminal Power Factor ............................................................................................. 5-15
Table 5-11 IP Terminal Power Factor Chart – DT700 ................................................................ 5-16
Table 5-12 IP Terminal Power Factor Chart – DT800 ................................................................ 5-16
Table 5-13 IEEE802.af Class Specifications .............................................................................. 5-17
Table 5-14 Traffic Capacity ........................................................................................................ 5-17
Table 5-15 DT300/DT400 Series Loop Resistance and Cable Length ...................................... 5-19
Table 5-16 DT700/DT800 Series Loop Resistance and Cable Length ...................................... 5-19
Table 5-17 Cable Connection Between Analog Port and Single Line Equipment ...................... 5-20
Table 5-18 Cabling Requirements .............................................................................................. 5-21
Table 5-19 Power Consumption ................................................................................................. 5-22
Table 5-20 Mean Time Between Failure .................................................................................... 5-25
Table 5-21 Tone Patterns ........................................................................................................... 5-30
Table 5-22 Multiline Terminal LED Flash Pattern ....................................................................... 5-32
viii
List of Tables
UNIVERGE® SV9100
Introduction to UNIVERGE SV9100
SECTION 1
Chapter 1
SYSTEM OVERVIEW
Designed specifically for small and medium-sized businesses (SMBs), the
UNIVERGE SV9100 delivers voice over IP, unified communications and
collaboration as well as mobility, all from a single, easy-to-manage solution. The new
UNIVERGE SV9100 aligns with NEC’s Smart Enterprise strategy, an initiative to
simplify technology and help companies create an agile, more responsive business
environment.
Communications for SMB
The UNIVERGE SV9100 aligns with the needs of companies with fewer than 900
employees. NEC offers two variations of the UNIVERGE SV9100 to accommodate
customers’ specific business needs.

The UNIVERGE SV9100-E can be deployed in either an all-IP or a hybrid IP/Digital
environment, enabling companies to take full advantage of more advanced Unified
Communications (UC) options.

The UNIVERGE SV9100-S is for companies that just want the basics for now, with
the ability to grow in the future. The UNIVERGE SV9100-S enables easy migration
to the UNIVERGE SV9100-E.
The UNIVERGE SV9100 facilitates smarter communications for the SMB. The
solution includes a new, simplified licensing model to combine multiple applications
and deliver them all as a single solution.

Voice and unified messaging

Powerful unified communications

Comprehensive contact-center suite

Broad range of mobility applications and devices

Vertical market-specific solutions
With these embedded components, companies can equip all employees with
applications for a consistent, enhanced user experience across the organization.
SV9100 General Description Manual
1-1
Issue 2.0
Migration
The UNIVERGE SV9100 builds upon NEC’s very successful UNIVERGE SV8100,
making it easy to migrate. Legacy UNIVERGE SV8100 customers can leverage
previous investments to migrate to the new systems with very minimal effort or cost.
SECTION 2
UNIVERGE SV9100 SYSTEM CAPACITIES
The UNIVERGE SV9100 CHS2UG GW-US is a 9.5” chassis that has three universal
slots and one PSU. The standalone module provides 48 total ports (32 digital
terminals) and can include any combination of stations and trunks below this number.
Refer to Figure 1-1 UNIVERGE SV9100 CHS2UG GW-US 9.5” Chassis on page 1-2.
Figure 1-1 UNIVERGE SV9100 CHS2UG GW-US 9.5” Chassis
The UNIVERGE SV9100 9.5" Base chassis provides up to 16 trunk ports or 32
extension ports. An Expansion Chassis can be installed to the right of the Controlling
or Base Chassis providing an additional 48 ports (40 trunk/ 80 stations maximum)
and can include any combination of stations and trunks below this number. With a
maximum of four Base and four Expansion chassis the system will provide up to 184
trunks and 320 extensions. With IP connections, a maximum of 400 trunk ports
(maximum of 128 talk paths supported with GPZ-IPLE blade installed) and 896
station ports is possible. Refer to Figure 1-2 UNIVERGE SV9100 9.5” Base and
Expansion Chassis.
1-2
Introduction to UNIVERGE SV9100
Issue 2.0
Figure 1-2 UNIVERGE SV9100 9.5” Base and Expansion Chassis
Expansion Chassis
CHS2UG E
Base Chassis
CHS2UG B-US
The UNIVERGE SV9100 CHS2UG-US chassis is a compact 19” module that has six
slots and one PSU. One chassis supports a maximum of 80 station ports/40 analog
trunks. The system can be expanded to 320 station ports/184 trunks by adding three
chassis (a total of four chassis). By using IP connection a maximum of 896 station
ports/200 trunks are provided by adding an additional four 19” chassis. Refer to
Figure 1-3 UNIVERGE SV9100 CHS2UG-US 19” Chassis Expandability.
Figure 1-3 UNIVERGE SV9100 CHS2UG-US 19” Chassis Expandability
19” x 4 - 24 Slot
IP Connection
19” x 3 - 18 Slot
19” - 6 Slot
19” x 2 - 12 Slot
80 Ports
160 Ports
SECTION 3
SV9100 DIGITAL
3.1
240 Ports
AND
320 Ports
896 Ports
IP MULTILINE TELEPHONE LINE UP
Modular Design
The UNIVERGE SV9100 offers a new exciting line up of modular telephones.
This modular design allows the telephones to be upgraded and customized.
Optional LCD panels, dial pads, handset cradles, face plates and colored side
panels can easily be snapped on and off to upgrade and customize as the
customer desires.
SV9100 General Description Manual
1-3
Issue 2.0
The easy-to-use adjustable footplate allows the customer to chose from a variety
of height positions that are right for them and their environment.
Only the DT300/DT400/DT700/DT800, single line telephones, cordless
telephones and wireless telephones discussed in the document can be installed
on the SV9100 system.
WARNING
To avoid damage to equipment, do not install the Dterm70 on the
SV9100 system. The Dterm70 (DTU/DTP) terminal uses -24V and has
no protection from the -48V power supply used by the SV9100 system.
Several easy-to-read LCD displays are available, including a new large color
touch panel LCD.
Figure 1-4 UNIVERGE SV9100 Telephone Modular Design
3.2
Digital and IP Telephones
The UNIVERGE SV9100 system offers a variety of digital and IP multiline
telephones that are compatible with the system. All telephone models are offered
in both black and white.
1-4
Introduction to UNIVERGE SV9100
Issue 2.0
3.2.1
Digital Telephones
The digital telephones offer two terminal types in its line up: Value and
Economy.

Economy Telephones –
the economy telephones
are offered in a 2-button
non-display, a 6-button
with display and a
12-button with display
model. The LCD is a full
dot black and white
display with cursor keys.
The 10-key dial pad is
backlit for easy viewing.
The 12-button, 6-button
and 2-button telephones
are not upgradeable.
DTL-2E-1
DTZ-2E-3
DTL-6DE-1
DTZ-6DE-3
DTL-12E-1

Value Telephones – the
value telephones are
offered in a 12-button,
24-button and 32-button
display model as well as a
DESI-less model. The
LCD is a full dot black and
white display with cursor
keys. The 10-key dial pad
is backlit for easy viewing.
The 12-button and
24-button are
upgradeable to the 32
button or 8LD (DesiLess).
Refer to Table 1-2
Connectivity of Options
(DT300/DT700) on page
1-11 or Table 1-3
Connectivity of Options
(DT400/DT800) on page
1-12 for a list of upgrade
options.
DTL-12D-1
DTZ-12D-3
DTL-24D-1
DTZ-24D-3
DTL-32D-1
DTL-8LD-1
SV9100 General Description Manual
DTZ-8LD-3
1-5
Issue 2.0
3.2.2
IP Telephones
The IP telephones offer three terminal types in its line up: Economy (ITL
only), Value (ITL and ITZ), and Sophisticated (ITL only).


Economy Telephones –
the economy telephones
are offered in a 2-button
non-display, a 6-button
with display and a
8-button with display
model. The LCD is a full
dot black and white
display with cursor keys.
The 10-key dial pad is
backlit for easy viewing.
XML open interface and
10/100 Ethernet
connectivity is supported.
The 6-button and 2-button
telephones are not
upgradeable.
ITL-2E-1
ITL-6DE-1
ITL-8LDE-1
IP Value Telephones – the
value telephones are
offered in 12-button,
24-button and 32-button
display models as well as
a DESI-less model. The
ITZ-12D-3
ITL-12D-1
LCD is a full dot black and
white display with cursor
keys. The 10-key dial pad
is backlit for easy viewing.
The 12-button and
24-button are upgradeable
ITZ-24D-3
ITL-24D-1
to the 32 button or 8LD
(DesiLess). Menu/softkey
operation is provided on
the LCD. XML open
interface and 10/100
Ethernet connectivity are
ITL-32D-1
also provided with. The
ITL-12CG/ITL-12DG and
ITZ-12CG/ITZ-12DG
terminals (in black only)
both support Gigabit
Ethernet. The ITL-12CG/
ITZ-8LD-3
ITL-8LD-1
ITZ-12CG is equipped
with a color LCD display.
Refer to Table 1-2 Connectivity of Options (DT300/DT700) on page
1-11 or Table 1-3 Connectivity of Options (DT400/DT800) on page
1-12 for a list of upgrade options.
1-6
Introduction to UNIVERGE SV9100
Issue 2.0
IP Sophisticated Telephones –
the feature that sets this
telephone apart as the flagship
model is the large color touch
panel LCD. The 10-key dial pad
is backlit for easy viewing. The
telephone supports full-duplex
handsfree operation and PSTN
(Public Switched Telephone
Sophisticated
Network) adapter for analog
operation. XML open interface
and 10/100 Ethernet connectivity
are also provided with this
telephone. An important feature
of this IP telephone is the
Information Protection Button.
Options include a 60-button DDS
console, Analog Recording
Adapter (ARA). Refer to Table 12 Connectivity of Options (DT300/DT700) on page 1-11 for a list of
upgrade options.

3.2.3
Terminal Category Reference
Table 1-1 Terminal Category Reference Chart provides a quick reference of
the DT300/DT400/DT700 and DT800 Series terminals.
Table 1-1 Terminal Category Reference Chart
Series Name
DT 300 Series DT 310
Digital
(Economy)
Terminal
(TDM)
Equipment
ID
DTL-2E-( )
DTL-6DE-( )
DTL-12E-( )
Comments






DT 330
(Value)
DTL-8LD-( )
DTL-12D-( )
DTL-24D-( )
DTL-32-D-( )
Economical terminal providing access to basic telephony and messaging
service
Fully functional keypad providing standard business functions such as hold,
transfer, speaker, microphone and other features
2-button terminal is non-display
6-button terminal equipped with LCD and full-featured keypad
12-button terminal is non-display
Available in black

8-button DESI-Less LCD telephone
Also available are 12-, 24-, 32-button LCD telephones
Provides access to more sophisticated system features and allowing room for
growth
All DT 330s come with a standard LCD display, full duplex speakerphone
capability, module support for expansion and feature add-on capability
Optional 60-button DSS Console provides 60 programmable keys and provides
users a Busy Lamp Field (BLF) and 1-button access to extensions, trunks, and
system features
Available in black and white
DTL-12BT( )

Bluetooth available in black
DTL-12PA( )

Power Save Adapter provides backup for analog trunk connection





SV9100 General Description Manual
1-7
Issue 2.0
Table 1-1 Terminal Category Reference Chart (Continued)
Series Name
DT 400 Series DT 410
Digital
(Economy)
Terminal
(TDM)
Equipment
ID
DTZ-2E-( )
DTZ-6DE-( )
Comments





DT 430
(Value)
DTZ-8LD-( )
DTZ-12D-( )
DTZ-24D-( )






1-8
Economical terminal providing access to basic telephony and messaging
service
Fully functional keypad providing standard business functions such as hold,
transfer, speaker, microphone and other features
2-button terminal is non-display
6-button terminal equipped with LCD and full-featured keypad
Available in black
8-button DESI-Less LCD telephone
Also available are 12-, 24-, 32-button LCD telephones
Provides access to more sophisticated system features and allowing room for
growth
All DT 430s come with a standard LCD display, full duplex speakerphone
capability, module support for expansion and feature add-on capability
Optional 60-button DSS Console provides 60 programmable keys and provides
users a Busy Lamp Field (BLF) and 1-button access to extensions, trunks, and
system features
Available in black and white
Introduction to UNIVERGE SV9100
Issue 2.0
Table 1-1 Terminal Category Reference Chart (Continued)
Series Name
DT 700 Series DT 710
IP Terminals
(Economy)
Equipment
ID
ITL-2E-( )
ITL-6DE-( )
ITL-8LDE-( )
Comments







DT 730
(Value)
ITL-8LD-( )
ITL-12D-( )
ITL-24D-( )
ITL-32-D-( )







DT 730G
(Value)

Power Save Adapter provides backup for analog trunk connection
ITL-12CG-( )
ITL-12DG-( )

Provides access to more sophisticated system features allowing room for
growth
DT 730G terminals come with a standard back-lit LCD display, full duplex
speakerphone capability, module support for expansion and feature add-on
capability
Available in black only
Expands the capability by providing XML display to provide more productivity
enhanced applications to the users
12CG equipped with color LCD display
12CG/12DG support Gigabit Ethernet




DT 750
ITL-320C-( )
(Sophisticat
ed)
Cordless
8-button DESI-Less LCD telephone
Also available are 12-, 24-, 32-button LCD telephones
Provides access to more sophisticated system features allowing room for
growth
All DT 730s come with a standard backlit LCD display, full duplex speakerphone
capability, module support for expansion and feature add-on capability
Available in black and white
Expands the capability by providing XML display to provide more productivity
enhanced applications to the users
Optional 60-button DSS Console provides 60 programmable keys and provides
users a Busy Lamp Field (BLF) and 1-button access to extensions, trunks, and
system features
ITL-12PA( )

Wireless Handset
Economical terminal providing access to basic telephony and messaging
service
Fully functional keypad providing standard business functions such as hold,
transfer, speaker, microphone and other features
2-button terminal is non-display
6-button terminal equipped with LCD and full-featured keypad
8-button terminal equipped with LCD and full-featured keypad
Available in black
IP formatted terminal has a dual port, supports compression, full-duplex
handsfree operation
IP terminal provides a 5” color touch panel
Features of the telephone provide easy use of NEC Unified communications
and third-party telephony XML applications
 Access to 32 telephony feature lines across an IP backbone, built-in full duplex
speakerphone and DESI-Less line key labeling are standard
 Optional 60-button DSS Console provides 60 programmable keys and provides
users a Busy Lamp Field (BLF) and one-button access to extensions, trunks,
and system features


G955
SIP DECT
G266
SIP DECT
G566
SIP DECT
ML440
SIP DECT
DTL-8R-1
Cordless DECT
DTZ-8R-1
Cordless DECT
SV9100 General Description Manual
1-9
Issue 2.0
Table 1-1 Terminal Category Reference Chart (Continued)
Series Name
DT 800 Series DT 830
IP Terminals
(Value)
Equipment
ID
ITZ-8LD-( )
ITZ-8LDG-( )
ITZ-12D-( )
ITZ-24D-( )
Comments







DT 830G
(Value)
ITZ-12CG-( )
ITZ-12DG-( )






3.2.4
8-button DESI-Less LCD telephone
Also available are 12-, 24-, 32-button LCD telephones
Provides access to more sophisticated system features allowing room for
growth
All DT 830s come with a standard backlit LCD display, full duplex speakerphone
capability, module support for expansion and feature add-on capability
Available in black and white
Expands the capability by providing XML display to provide more productivity
enhanced applications to the users
Optional 60-button DSS Console provides 60 programmable keys and provides
users a Busy Lamp Field (BLF) and 1-button access to extensions, trunks, and
system features
Provides access to more sophisticated system features allowing room for
growth
DT 830G terminals come with a standard back-lit LCD display, full duplex
speakerphone capability, module support for expansion and feature add-on
capability
Available in black only
Expands the capability by providing XML display to provide more productivity
enhanced applications to the users
12CG equipped with color LCD display
12CG/12DG support Gigabit Ethernet
Upgradeable Telephone Options
The following charts provide a quick overview of the options available
with the DT Series terminals for UNIVERGE SV9100.
1-10
Introduction to UNIVERGE SV9100
Issue 2.0
Table 1-2 Connectivity of Options (DT300/DT700)
IP Terminals
Terminal Options
Ten Key Kit
Sophisticated
ITL-320C-1 TEL
8LK Unit
Common
PSA:
PSTN Adapter for analog
DSS:
60-Button DSS Console
Value
DTL-8LD-1
DTL-12D-1
DTL-24D-1
DTL-32D-1
Economy
DTL-2E-1
DTL-6DE-1
DTL-12E-1




N/A (Built in)
(Except 8LD1 Unit)
N/A
(Except 8LD1 Unit)
N/A


N/A

N/A

(Except 32D1 Unit)
N/A
(Except 32D1 Unit)
N/A


N/A

N/A


N/A

N/A


N/A
EHS
ADA:
Analog Recording Adapter
Value
ITL-8LD-1
Economy
ITL-12D-1 ITLITL-2E-1 ITL12CG-3 ITL6DE-1
12DG-3 ITLITL-8LDE-1
24D-1 ITL32D-1

12LK Kit
Key Kit
Digital Terminals




Connect to Digital Port on
KTS
APR:

Analog Port adapter with
Ringer
N/A

DESI-Less LK/LCD Unit
Digital
N/A
(Except
8LD-1 Unit)

Backlit LCD
N/A
(Except
8LD-1 Unit)

DESI-Less LK/LCD Unit
IP
SV9100 General Description Manual
N/A (Built in)
(Except
ITL-12CG-3
ITL-12DG-3)
N/A
N/A
1-11
Issue 2.0
Table 1-3 Connectivity of Options (DT400/DT800)
IP Terminals
Digital Terminals
Value
ITZ-8LD-3
ITZ-8LDG-3
ITZ-12D-3
ITZ-24D-3
ITZ-12CG-3
ITZ-12DG-3
Value
DTZ-8LD-3
DTZ-12D-3
DTZ-24D-3
Economy
DTZ-2E-3
DTZ-6DE-3



ITZ-12CG/12DG only
(Except
8LD-3 Unit)
N/A
8LK Unit


N/A
ADA:
Analog Recording Adapter


N/A
Terminal Options
Ten Key Kit
12LK Kit
Key Kit
Common
DSS:
60-Button DSS Console


Connect to Digital Port on
KTS
APR:
Digital
3.3
Analog Port adapter with
Ringer

N/A
Equipment and Applications Overview
The primary target of the UNIVERGE SV9100 system is the small to
medium-sized business. As such, it supports a number of robust applications and
additional equipment that add value to the system. These include:
1-12

Contact Center

Voice Mail

Computer Telephone Integration (CTI)

Unified Messaging

Wireless Handsets

Station Message Detail Recording (SMDR)

Single Line Telephones
Introduction to UNIVERGE SV9100
Issue 2.0

External Speakerphones

Doorphones

External Speakers

Wireless DECT SIP

CO/PBX lines, Centrex lines, Direct Inward Dialing (DID), Tie lines, FT1 lines,
ISDN-BRI and ISDN-PRI line
Communications between legacy stations/trunks and IP stations/IP networks are
made using a VoIP daughter board, which converts packet-based voice data to
TDM-based voice data, and vice versa. Both peer-to-peer connections and
TDM-based connections are controlled by the CPU blade. The CPU incorporates
a built-in Device Registration Server (DRS) and a single interface point of IP
connection to IP telephone, PCPro and OAI / ACD servers. Figure 1-5 Simplified
SV9100 System (9.5” Gateway and Base) Connectivity on page 1-13, Figure 1-6
Simplified SV9100 System (9.5” Base and Expansion) Connectivity on page 1-14
and Figure 1-7 Simplified SV9100 System (19”) Connectivity on page 1-14 are
simplified views of the SV9100 system connectivity.
Figure 1-5 Simplified SV9100 System (9.5” Gateway and Base) Connectivity
SV9100
9.5”
Chassis
SV9100 General Description Manual
1-13
Issue 2.0
Figure 1-6 Simplified SV9100 System (9.5” Base and Expansion) Connectivity
SV9100
9.5”
Base
and
Expansion
Chassis
Figure 1-7 Simplified SV9100 System (19”) Connectivity
SV9100
19”
Expanded
System
1-14
Introduction to UNIVERGE SV9100
UNIVERGE® SV9100
Chapter 2
Features
SECTION 1
OVERVIEW
This chapter provides a feature comparison list, which compares the UNIVERGE
SV8100 and UNIVERGE SV9100 feature names.
The remainder of the chapter provides a list of all UNIVERGE SV9100 features and a
brief description. For a more detailed description of the feature, refer to the
UNIVERGE SV9100 Features and Specifications Manual.
SECTION 2
UNIVERGE SV8100
COMPARISON LIST
TO
UNIVERGE SV9100 FEATURE
Table 2-1 Feature Comparison List provides a cross-reference between the
UNIVERGE SV8100 and the UNIVERGE SV9100 features.
Table 2-1 Feature Comparison List
UNIVERGE SV8100 Feature Name
UNIVERGE SV9100 Feature Name
Account Code Entry
Account Code Entry
Account Code – Forced/Verified/Unverified
Account Code – Forced/Verified/Unverified
Alarm
Alarm
Alarm Reports
Alarm Reports
Alphanumeric Display
Alphanumeric Display
Analog Communications Interface (ACI)
Analog Communications Interface (ACI)
Ancillary Device Connection
Ancillary Device Connection
Answer Hold
Answer Hold
Answer Key
Answer Key
Attendant Call Queuing
Attendant Call Queuing
Automatic Release
Automatic Release
Automatic Route Selection (ARS)
Automatic Route Selection (ARS)
Background Music
Background Music
Barge-In
Barge-In
Battery Backup – System Memory
Battery Backup – System Memory
SV9100 General Description Manual
2-1
Issue 2.0
Table 2-1 Feature Comparison List (Continued)
UNIVERGE SV8100 Feature Name
2-2
UNIVERGE SV9100 Feature Name
Battery Backup – System Power
Battery Backup – System Power
Callback
Callback
Caller ID Caller Return
Caller ID Caller Return
Caller ID
Caller ID
Caller ID – Flexible Ringing
Caller ID – Flexible Ringing
Caller ID – Memo Display Function
Caller ID – Memo Display Function
Call Appearance (CAP) Keys
Call Appearance (CAP) Keys
Call Arrival (CAR) Keys
Call Arrival (CAR) Keys
Call Duration Timer
Call Duration Timer
Call Forwarding
Call Forwarding
Call Forwarding with Follow Me
Call Forwarding with Follow Me
Call Forwarding – Centrex
Call Forwarding – Centrex
Call Forwarding, Off-Premise
Call Forwarding, Off-Premise
Call Forwarding/Do Not Disturb Override
Call Forwarding/Do Not Disturb Override
Call Monitoring
Call Monitoring
Call Redirect
Call Redirect
Call Waiting/Camp-On
Call Waiting/Camp-On
Central Office Calls, Answering
Central Office Calls, Answering
Central Office Calls, Placing
Central Office Calls, Placing
Class of Service
Class of Service
Clock/Calendar Display
Clock/Calendar Display
Code Restriction
Code Restriction
Code Restriction Override
Code Restriction Override
Code Restriction, Dial Block
Code Restriction, Dial Block
Conference
Conference
Not Supported
Conference – Remote
Not Supported
Conference – Remote Conference Recording
Conference, Voice Call/Privacy Release
Conference, Voice Call/Privacy Release
Automatic Call Distribution (ACD)
Contact Center
Continued Dialing
Continued Dialing
Cordless DECT Terminals
Cordless DECT Terminals
Cordless Telephone Connection
Cordless Telephone Connection
Features
Issue 2.0
Table 2-1 Feature Comparison List (Continued)
UNIVERGE SV8100 Feature Name
UNIVERGE SV9100 Feature Name
CO Message Waiting Indication
CO Message Waiting Indication
Data Line Security
Data Line Security
Delayed Ringing
Delayed Ringing
Department Calling
Department Calling
Department Step Calling
Department Step Calling
Dialing Number Preview
Dialing Number Preview
Dial Pad Confirmation Tone
Dial Pad Confirmation Tone
Dial Tone Detection
Dial Tone Detection
Digital Trunk Clocking
Digital Trunk Clocking
Directed Call Pickup
Directed Call Pickup
Directory Dialing
Directory Dialing
Direct Inward Dialing (DID)
Direct Inward Dialing (DID)
Direct Inward Line (DIL)
Direct Inward Line (DIL)
Direct Inward System Access (DISA)
Direct Inward System Access (DISA)
Direct Station Selection (DSS) Console
Direct Station Selection (DSS) Console
Distinctive Ringing, Tones and Flash Patterns
Distinctive Ringing, Tones and Flash Patterns
Door Box
Door Box
Do Not Disturb
Do Not Disturb
Drop Key
Drop Key
Dterm Cordless II Terminal
Not Supported
Dterm Cordless Lite II Terminal
Not Supported
DTPlusWare
Not Supported
Ecology
Ecology
Electra Elite IPK Terminals
Not Supported
E911 Compatibility
E911 Compatibility
Facsimile CO Branch Connection
Facsimile CO Branch Connection
Flash
Flash
Flexible System Numbering
Flexible System Numbering
Flexible Timeouts
Flexible Timeouts
Forced Trunk Disconnect
Forced Trunk Disconnect
General Purpose Relay
General Purpose Relay
SV9100 General Description Manual
2-3
Issue 2.0
Table 2-1 Feature Comparison List (Continued)
UNIVERGE SV8100 Feature Name
UNIVERGE SV9100 Feature Name
Group Call Pickup
Group Call Pickup
Group Listen
Group Listen
Handset Mute
Handset Mute
Handsfree and Monitor
Handsfree and Monitor
Handsfree Answerback/Forced Intercom Ringing
Handsfree Answerback/Forced Intercom Ringing
Headset Operation
Headset Operation
Hold
Hold
Hotel/Motel
Hotel/Motel
Hotline
Hotline
Hot Key-Pad
Hot Key-Pad
Howler Tone Service
Howler Tone Service
VM8000 InMail
InMail
VM8000 InMail – Automatic Access to VM by Caller ID InMail – Automatic Access to VM by Caller ID
2-4
VM8000 InMail – Cascade Message Notification
InMail – Cascade Message Notification
VM8000 InMail – Email Notification
InMail – Email Notification
VM8000 InMail – Find-Me Follow-Me
InMail – Find-Me Follow-Me
VM8000 InMail – Language Setting
InMail – Language Setting
VM8000 InMail Park and Page
InMail – Park and Page
VM8000 InMail Upload Download Audio
InMail – Upload Download Audio
Instant Access Application (IAA)
Instant Access Application (IAA)
Intercom
Intercom
IP Multiline Station (SIP)
IP Multiline Station (SIP)
IP Multiline Station (SIP) – ML440 Cordless
IP Multiline Station (SIP) – ML440 Cordless
IP Multiline Station (SIP) – ML440/G566/G266 with
AP400/AP300
IP Multiline Station (SIP) – ML440/G566/G266
with AP400/AP300
Not Supported
IP Multiline Telephone (UT880)
IP Single Line Telephone (SIP)
IP Single Line Telephone (SIP)
IP Single Line Telephone (SIP) – NAT Mode
IP Single Line Telephone (SIP) – NAT Mode
IP Trunk – H.323
IP Trunk – H.323
IP Trunk – (SIP) Session Initiation Protocol
IP Trunk – (SIP) Session Initiation Protocol
IP Video Doorphone
IP Video Doorphone
IP/Digital Call Logging
IP/Digital Call Logging
Features
Issue 2.0
Table 2-1 Feature Comparison List (Continued)
UNIVERGE SV8100 Feature Name
UNIVERGE SV9100 Feature Name
ISDN Compatibility
ISDN Compatibility
IVR – Appointment Reminder Server
IVR – Appointment Reminder Server
IVR – Broadcast Server
IVR – Broadcast Server
Not Supported
K-CCIS – Call Rerouting
K-CCIS – IP
K-CCIS – IP
K-CCIS – IP with PVA
K-CCIS – IP with PVA
K-CCIS – T1
K-CCIS – T1
Last Number Redial
Last Number Redial
Licensing
Licensing
Not Supported
Line Load Control
Line Preference
Line Preference
Long Conversation Cutoff
Long Conversation Cutoff
Loop Keys
Loop Keys
Maintenance
Maintenance
Meet Me Conference
Meet Me Conference
Meet Me Paging
Meet Me Paging
Meet Me Paging Transfer
Meet Me Paging Transfer
Memo Dial
Memo Dial
Message Waiting
Message Waiting
MH240 Wireless IP Telephone
Not Supported
Microphone Cutoff
Microphone Cutoff
IPK/IPK II Migration
Migration – SV8100/SV8300
Not Supported
Migration – SV9100-S to SV9100-E System
Mobile Extension
Mobile Extension
Multiple Trunk Types
Multiple Trunk Types
Music on Hold
Music on Hold
Name Storing
Name Storing
SMB8000 Communications Analyst
NEC Communications Analyst
NEC Meeting Center (NMC)
NEC Meeting Center (NMC)
Night Service
Night Service
Off-Hook Signaling
Off-Hook Signaling
One-Touch Calling
One-Touch Calling
SV9100 General Description Manual
2-5
Issue 2.0
Table 2-1 Feature Comparison List (Continued)
UNIVERGE SV8100 Feature Name
2-6
UNIVERGE SV9100 Feature Name
Operator
Operator
(OPX) Off-Premise Extension
(OPX) Off-Premise Extension
Paging, External
Paging, External
Paging, External (VRS)
Paging, External (VRS)
Paging, Internal
Paging, Internal
Park
Park
PBX Compatibility
PBX Compatibility
PC Programming
PC Programming
Power Failure Transfer
Power Failure Transfer
Prime Line Selection
Prime Line Selection
Private Line
Private Line
Programmable Function Keys
Programmable Function Keys
Programming from a Multiline Terminal
Programming from a Multiline Terminal
Pulse to Tone Conversion
Pulse to Tone Conversion
Redial Function
Redial Function
Remote (System) Upgrade
Remote (System) Upgrade
Repeat Redial
Repeat Redial
Resident System Program
Resident System Program
Reverse Voice Over
Reverse Voice Over
RGA Conference
RGA Conference
Not Supported
RGA Router
Ringdown Extension, Internal/External
Ringdown Extension, Internal/External
Ring Groups
Ring Groups
Room Monitor
Room Monitor
Save Number Dialed
Save Number Dialed
Secondary Incoming Extension
Secondary Incoming Extension
Secretary Call Pickup
Secretary Call Pickup
Secretary Call (Buzzer)
Secretary Call (Buzzer)
Security
Security
Selectable Display Messaging
Selectable Display Messaging
Selectable Ring Tones
Selectable Ring Tones
Serial Call
Serial Call
Features
Issue 2.0
Table 2-1 Feature Comparison List (Continued)
UNIVERGE SV8100 Feature Name
UNIVERGE SV9100 Feature Name
Not Supported
Simple MCU Video
Simple Network Management Protocol (SNMP)
Simple Network Management Protocol (SNMP)
Single Line Telephones, Analog 500/2500 Sets
Single Line Telephones, Analog 500/2500 Sets
SLT Adapter
Not Supported
SMB8000 Conference Bridge
Not Supported
SMB8000 Conference Bridge – Outlook Integration
Not Supported
Softkeys
Softkeys
Speed Dial – System/Group/Station
Speed Dial – System/Group/Station
Speed Dial – Telephone Book
Speed Dial – Telephone Book
Station Hunt
Station Hunt
Station Message Detail Recording
Station Message Detail Recording
Station Name Assignment – User Programmable
Station Name Assignment – User Programmable
Station Relocation
Station Relocation
SV8100 Internal Router
Not Supported
SV9100 NetLink
SV9100 NetLink
SV9100 PoE Gigabit Switch
SV9100 PoE Gigabit Switch
SV8100/SV8300 Terminals
SV9100 Terminals
SV8100 UC Desktop Suite Applications
SV9100 UC Suite
Synchronous Ringing
Synchronous Ringing
Not Supported
System Caller Log
T1 Trunking (with ANI/DNIS Compatibility)
T1 Trunking (with ANI/DNIS Compatibility)
Tandem Ringing
Tandem Ringing
Tandem Trunking (Unsupervised Conference)
Tandem Trunking (Unsupervised Conference)
TAPI Compatibility
TAPI Compatibility
Tone Override
Tone Override
Traffic Reports
Traffic Reports
Transfer
Transfer
Trunk Groups
Trunk Groups
Trunk Group Routing
Trunk Group Routing
Trunk Queuing/Camp-On
Trunk Queuing/Camp-On
UCB (Unified Communications for Business)
Not Supported
UM8000 Mail
UM8000 Mail
SV9100 General Description Manual
2-7
Issue 2.0
Table 2-1 Feature Comparison List (Continued)
UNIVERGE SV8100 Feature Name
UNIVERGE SV9100 Feature Name
uMobility – Server Based
Future
uMobility – Wi-Fi Client
uMobility – Wi-Fi Client
Unicast/Multicast Paging Mode
Unicast/Multicast Paging Mode
Uniform Call Distribution (UCD)
Uniform Call Distribution (UCD)
Uniform Numbering Network
Uniform Numbering Network
Universal Slots
Universal Slots
User Programming Ability
User Programming Ability
Virtual Extensions
Virtual Extensions
Voice Call Recording
Voice Call Recording
Voice Mail Integration (Analog)
Voice Mail Integration (Analog)
Voice Mail Message Indication on Line Keys
Voice Mail Message Indication on Line Keys
Voice Over
Voice Over
Voice Response System (VRS)
Voice Response System (VRS)
Voice Response System (VRS) Embedded VRS
Not Supported
Voice Response System (VRS) Upload Download
Audio
Voice Response System (VRS) Upload Download
Audio
Voice Response System (VRS) – Call Forwarding –
Park and Page
Voice Response System (VRS) – Call Forwarding
– Park and Page
Volume Controls
Volume Controls
Warning Tone for Long Conversation
Warning Tone for Long Conversation
Wireless DECT (SIP)
Wireless DECT (SIP)
SECTION 3
FEATURES DESCRIPTIONS
Account Code Entry
Account Codes are user-dialed codes that help the system administrator categorize
and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account
Code while placing a trunk call or anytime while on a call. The system does not
require the user to enter the optional account code.
2-8
Features
Issue 2.0
Account Code – Forced /Verified/Unverified
Account Codes are user-dialed codes that help the system administrator categorize
and/or restrict trunk calls. The system has two types of Forced Account Codes:

Forced Account Codes (Unverified)

Verified Account Codes
Alarm
Alarm lets any station extension work like an Alarm clock. An extension user can
have an Alarm remind them of a meeting or an appointment. There are two types of
Alarms:

Alarm 1 (sounds only once at the preset time)

Alarm 2 (sounds every day at the preset time)
Alarm Reports
The UNIVERGE SV9100 system logs various errors and reports information about
the operation that can be used to determine the cause of a problem. The system can
indicate several errors on the multiline telephone display, output to a USB stick on
the GCD-CP10, or be downloaded in PCPro. The report data also can be sent via
email.
Enhancements

With SV9100 Version 2.00, Alarm indication can lamp (illuminate) a function
key for Minor and Major alarms with the error type [ERR]. When a Minor or
Major alarm occurs, the function key will light until cleared by the Clear Alarm
Report service code (11-10-53) or Program 90-53-01.
Alphanumeric Display
Multibutton display telephones have a 3-line, 24 character per line alphanumeric
display that provides various feature status messages. These messages help the
display telephone user process calls, identify callers and customize features.
The contrast is not adjustable when the telephone has background music enabled.
Analog Communications Interface (ACI)
The Analog Communications Interface (ACI) feature uses a PGD(2)-U10 ADP (Door
Phone/Paging) adapter to provide two analog ports (with associated relays) for Music
on Hold, External Paging, Door Boxes and auxiliary devices such as tape recorders
and loud bells. The system allows up to 48 PGD(2)-U10 ADPs (when used for ACI
ports) for a maximum of 96 analog ports. Each PGD(2)-U10 ADP requires an unused
port on a GCD-8DLCA/GCD-16DLCA blade.
SV9100 General Description Manual
2-9
Issue 2.0
Ancillary Device Connection
Ancillary Device Connection allows installation of selected peripheral (ancillary)
devices to a multiline terminal. This feature enhances peripheral device objectives.
An UNIVERGE SV9100 multiline terminal user can accomplish this by using the
AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port
Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/
APA-L Unit to connect devices such as tape recorders.
The AP(A)-R/AP(R)-R/APA-L Units are the interface for installing a single line
telephone, Modem, credit card reader, wireless headset, NEC Conference Max
Conferencing unit or other compatible analog device.
The PSA-L Unit (Power Save Adapter), an optional adapter for the ITL/DTL
Terminals, is used to make or receive a call using the Public Switched Telephone
Network (PSTN) when a call cannot be made with the ITL/DTL extension.
Answer Hold
Answer Hold allows a multiline terminal user to press the flashing Answer key to
answer an incoming ringing call or a Camp-on call. When the multiline terminal user
is already answering a call, the first call is automatically placed on hold, depending
on the user setting in Program 15-02-06.
Answer Key
Multiline terminals have an Answer Key with an LED that flashes when the multiline
terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer
call. When multiple calls are received, the Answer Key is used to pick up calls and
continues flashing until the last unanswered call is answered. Press the Answer Key
during a call to hold the current call and allow the next call to be answered.
Attendant Call Queuing
Attendant extensions can have up to 32 incoming calls queued before additional
callers hear a busy tone. This helps minimize call congestion in systems that use the
attendant as the overflow destination for unanswered calls. For example, you can
program Direct Inward Lines and Voice Mail calls to route to the attendant when their
primary destination is busy. With Attendant Call Queuing, these unanswered calls
would normally “stack up” for the attendant until they can be processed.
The 32 call queue total includes Intercom, DISA, DID, DIL, tie line and transferred
calls. If the attendant does not have an appearance for the queued call, it waits in line
to be answered. If the attendant has more than 32 calls queued, an extension can
transfer a call to the attendant only if they have Busy Transfer enabled.
Attendant Call Queuing is a permanent, non-programmable system feature.
2-10
Features
Issue 2.0
Automatic Release
Automatic Release drops the line circuit when an outside party abandons the call.
For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line
must provide a timed disconnect signal. Automatic Release is normally provided on
Ground Start, DID, ISDN, and Tie Line trunks.
Automatic Route Selection (ARS)
Automatic Route Selection (ARS) provides call routing and call restriction based on
the digits a user dials. ARS gives the system the most cost-effective use of the
connected long distance carriers.
ARS is an on-line call routing program that you can customize (like other system
options) from a display telephone. ARS accommodates 2000 call routing choices –
without a custom-ordered rate structure database. With ARS, you can modify the
system routing choices quickly and easily. This is often necessary in the
telecommunications world of today where the cost structure and service choices
frequently change.
The ARS feature can add or delete digits and route calls according to predetermined
levels. When UNIVERGE SV9100 systems are networked together by Tie lines or
K-CCIS, the networked systems can be called by a system number and a user
extension number, just an extension number, or by using a trunk access code.
Recognize Extension Location when Logging in with NetLink
The SV9100 can recognize each system where the DT700/DT800
extension(s) are connected then provide an Automatic Route Selection
(ARS) COS based on the System (System ID) when using NetLink.
Background Music
Background Music (BGM) sends music from a customer-provided music source to
the speaker of the multiline telephone when the station is idle.
Barge-In
Barge-In permits an extension user to break into another extension user’s
established call, including Conference calls. This sets up a Conference-type
conversation between the intruding extension and the parties on the initial call. With
Barge-In, an extension user can get a message through to a busy co-worker right
away.
There are two Barge-In modes: Monitor Mode (Silent Monitor) and Speech Mode.
With Monitor Mode, the caller barging in can listen to another user conversation but
cannot participate. With Speech Mode, the caller barging in can listen and join
another user conversation.
SV9100 General Description Manual
2-11
Issue 2.0
CAUTION
The use of monitoring, recording, or listening devices to eavesdrop, monitor,
retrieve, or record telephone conversation or other sound activities, whether
or not contemporaneous with transmission, may be illegal in certain
circumstances under federal or state laws. Legal advice should be sought
prior to implementing any practice that monitors or records any telephone
conversation. Some federal and state laws require some form of notification to
all parties to a telephone conversation, such as using a beep tone or other
notification methods or requiring the consent of all parties to the telephone
conversation, prior to monitoring or recording the telephone conversation.
Some of these laws incorporate strict penalties.
Battery Backup – System Memory
The battery on the GCD-CP10 retains the Clock/Calendar and Last Number Redial
(LNR) buffers for each station when the GCD-CP10 encounters a power loss. With a
fully charged battery, the settings are retained for approximately three years.
The system programmed memory (Customer Database) is stored in Nonvolatile
Memory and can be erased only by performing a First Initialization.
TIP
For additional storage time, the database and Caller ID History can be copied to the
Compact Flash card on the GCD-CP10.
Battery Backup – System Power
A built-in battery provides complete system operating power for approximately 30
minutes during commercial power outages. When optional (locally provided)
batteries are connected and fully charged, full system operation can be maintained
for an extended time. Actual time depends on system configuration, traffic conditions,
and the battery capacity.
Callback
When an extension user calls a co-worker that does not answer or is busy, they can
leave a Callback request for a return call. The user does not have to repeatedly call
the unanswered extension back, hoping to find it idle.
Caller ID Call Return
The Caller ID Call Return feature allows the voice mail system to use Caller ID
information captured with the message to call and connect the person that left the
message with the voice mail user that is checking messages.
2-12
Features
Issue 2.0
Caller ID
Caller ID allows a display terminal to show an incoming caller’s telephone number
(called the Directory Number or DN) and optional name. The Caller ID information is
available as pre-answer display. With the pre-answer display, the user previews the
caller’s number before picking up the ringing line.

NOTE
On the GCD-CP10 for Caller ID (also used for DTMF receivers and Call Progress
Tone Detection) 32 resources are available. The PZ-BS10 provides an additional 64
resources.
Caller ID – Flexible Ringing
The Caller ID – Flexible Ringing feature provides several different options for
rerouting calls based on the Caller ID received.
Caller ID – Memo Display Function
The SV9100 can display up to 28 Characters per line and up to three lines of
information for a total of 84 characters (Maximum 28 digits x 3 lines). If needed, the
system can be set to use any one of three available display lines. Additionally, the
original CID information can be seen while on the call by pressing the right cursor
button on the phone.
Call Appearance (CAP) Keys
This feature automatically places an outside call on a Call Appearance key when the
system is operated as a hybrid (Multifunction) system. These keys can be assigned
on any multiline terminal or the same key can appear on multiple terminals. This
feature allows efficient call handling when numerous CO calls are received and a
limited number of CO line key appearances are available.
Once a Call Appearance (CAP) Key call is set up, the user can handle it like any
other trunk call. For example, the user can place the call on hold, transfer it to a coworker or send it to a park orbit. An incoming call is answered on the first available
CAP key, beginning with the lowest numbered key. If keys 1~3 are Call Appearance
(CAP) Keys, for example, the first incoming call is answered on key 1. If key 1 is
busy, the next call is answered on key 2. If keys 1 and 2 are busy, the next call is
answered on key 3. If all three keys are busy, additional incoming calls queue for the
first available key.
Call Arrival (CAR) Keys
Call Arrival (CAR) Keys are software extensions available on the Basic and
Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear
and ring on an individual station or multiple stations. Call Arrival (CAR) Keys are busy
only when in the ringing state and are not used during the talking state.
Call Arrival (CAR) Keys are shared with the Virtual Extensions (VE). In virtual
extension mode, the key acts as a secondary extension. Up to 512 CAR/VE keys are
provided.
SV9100 General Description Manual
2-13
Issue 2.0
Call Duration Timer
Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the
telephone display. This helps users that must keep track of their time on the
telephone. For incoming trunk calls, the Call Time begins as soon as the user
answers the call.
Call Forwarding
Call Forwarding permits an extension user to redirect their calls to another extension
or an off-premise number. Call Forwarding ensures that the user calls are covered
when a user is away from their work area.
The types of Call Forwarding are:

Call Forwarding when Busy or Unanswered
Calls to the extension forward when busy or unanswered.

Call Forwarding – Centrex
When using PBX/Centrex trunks, calls to the extension perform a Centrex transfer
using Immediate, Busy, and No Answer Forwarding.

Call Forwarding Immediate
All calls forward immediately to the destination, and only the destination rings.

Call Forwarding with both Ringing
All calls forward immediately to the destination, and both the destination and the
forwarded extension ring (not for Voice Mail).

Call Forwarding when Unanswered
Calls forward only if they are unanswered (Ring No Answer).

Call Forwarding Follow Me
Refer to Call Forwarding with Follow Me on page 2-14 for more information.

Live Monitor
Allows the extension to emulate an answering machine. Refer to the InMail System
Guide for more information.
Call Forwarding reroutes calls ringing an extension, including calls transferred from
another extension. Call Forwarding can also be split, allowing internal and external
calls to forward to different destinations. The extension user can enable Call
Forwarding from their telephone. An extension user can also set the forwarding for
another extension by using Call Forward for any Extension to Destination. To redirect
calls while a user is at another telephone, use Call Forwarding with Follow Me. A
periodic VRS announcement can remind users that their calls are forwarded.
Call Forwarding with Follow Me
While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect
their calls to the co-worker’s extension. This helps an employee who gets detained at
a co-worker’s desk longer than expected. To prevent losing important calls, the
employee can activate Call Forwarding with Follow Me from the co-worker’s
telephone.
2-14
Features
Issue 2.0
Call Forwarding with Follow Me reroutes calls from the destination extension. To
reroute calls from the initiating (forwarding) extension, use Call Forwarding.
Call Forwarding – Centrex
The Call Forwarding – Centrex feature allows a station user to forward an incoming
PBX/Centrex CO call to an outside location using the same PBX/Centrex CO line to
free the line for additional use.
Call Forwarding – Centrex supports the following:

Call Forwarding – Immediate

Call Forwarding – Busy

Call Forwarding – No Answer

Call Forwarding – Busy/No Answer
Call Forwarding, Off-Premise
Off-Premise Call Forwarding allows an extension user to forward their calls to an
off-site location. By enabling Call Forwarding, Off-Premise, the user can stay in touch
by having the system forward their calls while they are away from the office. The
forwarding destination can be any telephone number the user enters, such as a
mobile phone, home office, hotel or meeting room. Off-Premise Call Forwarding can
route the off-site telephone number over a specific trunk or through a trunk group,
Automatic Route Selection or Trunk Group Routing.
Call Forwarding/Do Not Disturb Override
An extension user can override Call Forwarding or Do Not Disturb at another
extension. This is helpful, for example, to dispatchers and office managers that
always need to get through.
Call Monitoring
Call Monitoring allows selected multiline terminal users to monitor another user’s
conversation without participating. A programmable audible alert tone can be sent to
that station user. Without the audible alert (silent monitor), no indication is provided to
either the monitored station or the outside party.
CAUTION
SV9100 General Description Manual
The use of monitoring, recording, or listening devices to eavesdrop, monitor,
retrieve, or record telephone conversation or other sound activities, whether
or not contemporaneous with transmission, may be illegal in certain
circumstances under federal or state laws. Legal advice should be sought
prior to implementing any practice that monitors or records any telephone
conversation. Some federal and state laws require some form of notification to
all parties to a telephone conversation, such as using a beep tone or other
notification methods or requiring the consent of all parties to the telephone
conversation, prior to monitoring or recording the telephone conversation.
Some of these laws incorporate strict penalties.
2-15
Issue 2.0
Call Redirect
Call Redirect allows a multiline terminal user to transfer a call to a predefined
destination (such as an operator, Voice Mail, or another extension) without answering
the call. This can be useful if you are on a call and another rings in to your extension.
When you press the Call Redirect key, the call is transferred, allowing you to continue
with your current call.
This feature works with the following calls:

DID

DISA

DIL

E&M

ICM
The following calls cannot be redirected with this feature:

Contact Center

Transferred

Department Group (all ring mode)

Door Box

Virtual Extension
Call Waiting/Camp-On
With Call Waiting, an extension user may call a busy extension and wait in line
(Camp-On) without hanging up. When the user Camps-On, the system signals the
busy extension with two beeps indicating the waiting call. The call goes through
when the busy extension becomes free. Call Waiting helps busy extension users
know when they have additional waiting calls. It also lets callers wait in queue for a
busy extension without being forgotten.
Central Office Calls, Answering
The system provides flexible routing of incoming CO (trunks) calls to meet the exact
site requirements. This lets trunk calls ring and be answered at any combination of
system extensions. A maximum of 400 trunks are available.
Central Office Calls, Placing
The system provides flexibility in the way each extension user can place outgoing
trunk calls. This lets you customize the call placing options to meet site requirements
and individual needs. To place a call, a user can:
2-16

Press Line Keys

Press a Trunk Group Key
Features
Issue 2.0

Press a Trunk Group Routing (dial 9) Key

Dial a code for a specific trunk (#9 + the trunk number)

Dial a code for a Trunk Group (704 + group number)

Dial a code for Trunk Group Routing or ARS (9)

Dial an Alternate Trunk Route Access Code (which you must define)

Press or Use a Speed Dial bin
There are 400 available trunks.
Class of Service
Class of Service (COS) sets various features and dialing options (called items) for
extensions. The system allows any number of extensions to share the same Class of
Service. An extension can have a different Class of Service for each Night Service
mode. This lets you program a different set of dialing options for daytime operation,
nighttime operation and even during lunch breaks. An extension Class of Service can
be changed in system programming or via a Service Code (normally 677). There are
15 available Classes of Service.
Clock/Calendar Display
The system uses Clock/Calendar Display for:

Central Office Calls (Access Maps)

Station Message Detail Recording

Class of Service (Class)

System Reports

Direct Inward Lines

Toll Restriction (Class)

Display Telephones

Trunk Group Routing

Night Service (Automatic)

Voice Mail

Programmable Trunk Parameters

Voice Response System

Ring Groups
Using the Daylight Savings Setup program, you can determine whether the system
should automatically adjust the system time for daylight savings time/standard time
changes.
Clock Adjustment
The system can be programmed to automatically adjust the system clock nightly.
This feature allows you to make adjustments should the system cabinet regularly
lose or gain time.
SV9100 General Description Manual
2-17
Issue 2.0
Code Restriction
Code Restriction limits the numbers an extension user may dial. By allowing
extensions to place only certain types of calls, you can better control long distance
costs. The system applies Code Restriction according to the Code Restriction Class.
The system allows for up to 15 Code Restriction Classes and 960 extensions.
Code Restriction Override
Code Restriction Override lets a user temporarily bypass the Code Restriction for an
extension. This helps a user that must place an important call that Code Restriction
normally prevents. For example, you could set up Code Restriction to block 900 calls
and then provide a Code Restriction Override code to your attendant and executives.
When the attendant or executive needs to place a 900 call, they just:

Press Speaker, dial a service code and enter their override code.

Press Speaker, and dial a trunk access code (e.g., 9 or #9 002).

Place the 900 call without restriction.
You can assign a different Code Restriction Override code to each extension. Or,
extensions can share the same override code.
This feature overrides all Code Restriction programming. Walking Code Restriction
allows you to assign a Code Restriction level for each user. When a call is placed
using Walking Code Restriction, the restriction for the call is based on the Code
Restriction level defined in Programs 21-05-xx and 21-06-xx.
Code Restriction, Dial Block
Code Restriction, Dial Block lets a user temporarily block dialing on an extension.
This lets a user block their telephone from being used by another person while they
are away from their desk. A user must enter a 4-digit personal code to enable/disable
this feature.
Dial Block can also be set by using the supervisor access code. If Dial Block is set by
an extension user, the supervisor cannot release it. If Dial Block is set using the
supervisor code, the extension user cannot release it.
Important: This function works by password and Class of Service control (the
supervisor is not an assigned extension). If Dial Block is available for all Classes of
Service, everyone may become a supervisor if they know the Dial Block password.
2-18
Features
Issue 2.0
Conference
Conference lets an extension user add additional inside and outside callers to their
conversation. With Conference, a user can set up a multiple-party telephone meeting
without leaving the office. The GCD-CP10 provides 64 (96 when the analog modem
function is not used) conference ports, to allow any number of internal or external
parties to be conferenced together for a limit of 32 parties. This means that one
extension can conference up to 31 internal and/or external parties together (the
originator would be the 32nd party reaching the maximum of 32). While this
Conference call is active, another user can initiate a separate Conference also for a
limit of 32 parties, or any number of conferences can be initiated with any number of
parties (up to 32) until all 64 Conference ports are busy.
Conference – Remote
The Remote Conference feature enhances the built in conference capabilities of the
SV9100 by allowing outside parties to dial a Remote Conference pilot number and
password to connect to a Conference call. The conference circuits on the CPU are
used to join each party to the conference. A maximum of 32 conference participants
is possible for one Conference.
A maximum of 20 simultaneous Remote Conference calls are possible with proper
licensing and available conference resources. In addition, the conference call can be
password protected so that any user joining the conference would be required to
enter a password before being connected.
Conference – Remote Conference Recording
The Remote Conference Recording feature enhances the built in conference
capabilities of the SV9100 by allowing the recording of conference calls. The
recording feature is configured per conference to start automatically or manually. All
participants are provided an intrusion tone and a prompt stating recording has
started. If a participant joins after manual recording of a conference has started they
will receive the intrusion tone and a prompt stating recording has started when they
join. Recordings are stored in an InMail mailbox. Due to one conference resource
being used when recording, a maximum of 31 conference participants is possible for
one Conference.
Conference, Voice Call/Privacy Release
Voice Call Conference lets an extension user in the same work area join in a trunk
Conference. To initiate a Voice Call Conference, an extension user presses the
Meet-Me Conference key and tells their co-workers to join the call. The system
releases the privacy on the trunk, and other users can press the trunk line key to join
the call. Line keys assigned for the trunk blink to indicate that privacy is released,
and others can join the current call.
Voice Call Conference does not use the telephone system features to announce the
call. The person initiating the Voice Call Conference announces it verbally. A tone,
indicating others have joined the conference, can be provided.
SV9100 General Description Manual
2-19
Issue 2.0
The GCD-CP10 provides 64 (96 when the analog modem function is not used)
conference circuits, to allow two groups of internal or external parties to be
conferenced together up to a limit of 32.
Privacy Mode Toggle Option
The Privacy Mode Toggle option allows an extension user to quickly change an
outside call from non-private to private mode. If the outside call is on a line key, the
user presses the line key to switch from non-private mode to private mode. For
systems using the Privacy Mode Toggle option, trunks initially have the privacy
released. The remainder of the call is private. If the call is on a Call Appearance
(CAP) Key, the user presses their Meet-Me Conference function key instead. Unlike
pressing the line key, pressing the Meet-Me Conference key toggles back and forth
between private and non-private mode for the call.
Contact Center
Contact Center uniformly distributes calls among agents of a programmed Contact
Center Group. When a call rings into a Contact Center Group, the system
automatically routes the call to the agent that has been idle the longest. Contact
Center is much more sophisticated and comprehensive than Department Calling and
other group services – it can accurately judge the work load at each agent and
distribute calls accordingly. The system allows up to 64 Contact Center Groups and
896 Contact Center agents.
You can put any agent in any group. An agent can be in more than one group only
when using AICs. This allows, for example, a Technical Service representative to
answer customer service calls at lunch when many of the Customer Service
representatives are unavailable.
The Contact Center Master Number is the extension number of the whole group.
Calls directly ringing or transferred to the Contact Center Master number enter the
group and are routed accordingly. Although the master number can be any valid
extension number, you should choose a number that is out of the normal extension
range.
Enhancements
2-20

With SV9100 Version 2.00, Contact Center can light or flash a function key
for Queue Status Display in addition to the LCD display. The ACD Queue
Alarm Function key is supported on the DT300/400, DT700/800, Softphone
and Bluetooth cordless handset.

With SV9100 Version 3.00, the Contact Center can restrict Agent login
based on the ID Code list.
Features
Issue 2.0
Continued Dialing
Continued Dialing allows an extension user to dial a call, wait for the called party to
answer and then dial additional digits. This helps users that need services like Voice
Mail, automatic banking and Other Common Carriers (OCCs).
There are two types of Continued Dialing:
Continued Dialing for Intercom Calls
Depending on the Class of Service for an extension, a multiline terminal user may be
able to dial additional digits after their Intercom call connects. In systems with Voice
Mail, for example, Continued Dialing lets extension users dial the different options
after the Voice Mail answers. Without Continued Dialing, extension users cannot
access these Voice Mail options.
Continued Dialing for Trunk Calls
Continued Dialing gives a user access to outside services like automatic banking, an
outside Automated Attendant, bulletin boards and Other Common Carriers (OCCs).
After the outside service answers, the user can dial digits for whatever options the
services allow. Without Continued Dialing, the system Toll Restriction cuts off the call
after a specific number of dialed digits.
Continued Dialing may make the system more susceptible to toll fraud.
CAUTION
Cordless DECT Terminals
The Cordless DECT Terminals may be used with the UNIVERGE SV9100 system.
The DTL-8R-1 TEL uses 1.9 GHz DECT 6.0 FM Technology and is connected in
tandem to a multiline terminal. Press the applicable key on the Base Unit to Switch
between Cordless operation and multiline terminal operation.
Cordless Telephone Connection
When using an APR-L for DTL telephones a cordless telephone (2500-type) can be
connected to a multiline terminal.
The GCD-4LCA, GPZ-4LCA, GCD-8LCA and GPZ-8LCE also support cordless
telephones, but this feature refers to multiline terminal cordless connection.
CO Message Waiting Indication
This feature provides a Message Waiting indication when Voice Mail from the Central
Office is used. The CO provides this feature using Visual Message Waiting Indication
(VMWI) standards. Visual Message Waiting Indication visually indicates to a user
that a message is present in their voice mail box. When VMWI is provided, the
UNIVERGE SV9100 provides a flashing LED on a line key assigned with the trunk
appearance.
SV9100 General Description Manual
2-21
Issue 2.0
The VMWI standard supported by the UNIVERGE SV9100 includes:

Type 1 Caller ID, FSK without power ringing using the MDMF protocol

Type 1 Caller ID, FSK without power ringing using the SDMF protocol
Data Line Security
Data Line Security protects any station port from receiving audible tones (such as
Camp-On or Override) and denies a station from barging in while busy to prevent
disruption of data transmission when using a modem or facsimile machine.
Delayed Ringing
Delayed Ringing allows programmed secondary answering positions to ring on
incoming calls after a programmed time. This feature applies to CO/PBX lines,
Secondary Incoming Extensions, Virtual Extensions, and Call Arrival Keys.
Department Calling
With Department Calling, an extension user can call an idle extension in a
programmed Department Group (64 Department Groups available) by dialing the
group pilot number. For example, this would let a caller dial the Sales department just
by knowing the Sales department pilot number. The caller would not have to know
any Sales department extension number.
Two types of routing are available with Department Calling: Priority Routing and
Circular Routing. With Priority Routing, an incoming call routes to the highest priority
extensions first. Lower priority extensions ring only if all higher priority extensions are
busy. With Circular Routing, each call rings a new extension.
Department Step Calling
After calling a busy Department Calling Group member, an extension user can have
Department Step Calling quickly call another member in the group. The caller does
not have to hang up and place another Intercom call if the first extension called is
unavailable. Department Step Calling also allows an extension user to cycle through
the members of a Department Group.
Dialing Number Preview
Dialing Number Preview lets a display multiline terminal user dial and review a
number before the system dials it. Dialing Number Preview helps the user avoid
dialing errors.
Dial Pad Confirmation Tone
For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep
each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk
calls, since these calls provide no Call Progress tones.
2-22
Features
Issue 2.0
Dial Tone Detection
If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the
Telco or PBX when a user places a call on that trunk. If the user accesses the trunk
directly (by pressing a line key or dialing #9 and the trunk number), the system drops
the trunk if dial tone does not occur. If the user accesses the trunk via a Trunk Group
(by dialing a trunk group code or automatically through a feature like Last Number
Redial), the system can drop the trunk or optionally skip to the next trunk in the
group.
Digital Trunk Clocking
The UNIVERGE SV9100 GCD-CP10 has a built-in clock source for all digital trunk
blades. Digital trunk blades are connected via an internal PLO (Phase Locked
Oscillator) to derive Primary Clock from the network in priority order. If priority is set
up incorrectly, or if two primary clocks are coming in, slips may occur causing
improper data synchronization. The PLO, equipped with the UNIVERGE SV9100
GCD-CP10 is the timing source for all digital trunk blades in the system. The PLO
synchronizes the system and clocks signals from another office. When the
UNIVERGE SV9100 is a clock receiver office, the PLO generates the clock signal
according to the source clock signals received from the source office in the network.
The source clock signals are extracted from digital trunk blades and are supplied to
the PLO.
Directed Call Pickup
Directed Call Pickup permits an extension user to intercept a call ringing another
extension. This allows a user to conveniently answer a co-worker call from their own
telephone. With Directed Call Pickup, an extension user can pick up:

Trunk calls (i.e., Ring Group calls)

Direct Inward Lines

Transferred trunk calls

Transferred Intercom calls

Ringing and voice-announced Intercom calls
Directory Dialing
Directory Dialing allows a multiline terminal user to select a co-worker or outside
caller from a list of names, rather than dialing the telephone number. There are four
types of Directory Dialing:

SPD – Speed Dials

EXT – Co-worker’s Extensions

STA – Personal Speed Dials

TELBK – Telephone Book
SV9100 General Description Manual
2-23
Issue 2.0
Direct Inward Dialing (DID)
Direct Inward Dialing (DID) lets outside callers directly dial a system extension. DID
saves time for callers who know the extension number they want to reach. To place a
DID call, the outside caller dials the local exchange (NNX) and additional digits to
ring the telephone system extension. For example, DID number 926-5400 can
directly dial extension 400. The caller does not have to rely on attendant or secretary
call screening to complete the call.

Direct Inward Dialing requires DID service from Telco.
NOTE
In addition to direct dialing of system extensions, DID provides:

DID Dialed Number Translation

Flexible DID Service Compatibility

DID Intercept

DID Camp-On

There are 20 DID Translation tables that can be divided between 4000 entries.
NOTE
Direct Inward Line (DIL)
A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or
Department Group directly. Since DILs only ring one extension or group (i.e., the DIL
destination), employees always know which calls are for them. For example, a
company operator can have a Direct Inward Line for International Sales Information.
When outside callers dial the DIL telephone number, the call rings the operator on
the International Sales line key. The DIL does not ring other extensions.
There are 400 available trunks, 64 Department Groups, 960 extensions and 512
virtual extensions.
DIL Delayed Ringing
Extensions in a Ring Group can have delayed ringing for another extension DIL. If
the DIL is not answered at its original destination, it rings the DIL No Answer Ring
Group. This could help a Technical Service department, for example, that covers
calls for an Inside Sales department. If the Inside Sales calls are not answered, they
ring to the Technical Service department.
Direct Inward System Access (DISA)
DISA permits outside callers to directly dial system extensions, trunks and selected
features. This could help an employee away from the office that wants to directly dial
co-workers or use the company trunks for long distance calls.
2-24
Features
Issue 2.0
To use DISA, the employee:

Dials the telephone number that rings the DISA trunk.

Waits for the DISA trunk to automatically answer with a unique dial tone.

Dials the 6-digit DISA password (access code).

Waits for a second unique dial tone.

Accesses a system trunk, uses a selected feature or dials a system extension.
DISA calls ring system extensions like other outside calls. If an extension has a line
key for the DISA trunk, the call rings that key. If the extension does not have a line
key, the extension must have a Call Appearance (CAP) key to answer the call.
You can set DISA operation differently for each Night Service mode. For example, a
trunk can be a normal trunk during the day and a DISA trunk at night. You can also
set the routing for DISA trunks when the caller dials a busy or unanswered extension,
dials incorrectly, or forgets to dial.
DISA allows 15 users, 15 DISA Classes of Service and 400 trunks.
Direct Station Selection (DSS) Console
The DSS Console gives a multiline terminal user a Busy Lamp Field (BLF) and
one-button access to extensions, trunks and system features. This saves time for
users that do a lot of call processing (e.g., attendants, operators or dispatchers). The
DSS Console simplifies:

Calling extensions and door boxes

Placing, answering and transferring outside calls

Making an External or Internal Page

Switching the Night Service mode

Activating DSS Console Alternate Answer
The DSS Console also provides DSS Console Alternate Answer. This lets a multiline
terminal user with a DSS Console quickly reroute their calls to a co-worker.
Transferred and dial 0 calls ring both DSS Consoles and, if the VRS is installed, the
main operator hears the message, “Your calls have been forwarded”. Central office
calls ring both consoles and no message is heard by the operator.
SV9100 General Description Manual
2-25
Issue 2.0
Distinctive Ringing, Tones and Flash Patterns
Distinctive Ringing, Tones and Flash Patterns provide extension users with audible
and visual call status signals. This lets users tell the type of call by listening to the
ringing/tones and watching the keys. It also helps users monitor the progress of their
calls. In addition, Distinctive Ringing lets multiline terminal users customize their
Intercom and trunk call ringing. This is helpful for users that work together closely.
For example, if several co-workers set their multiline terminals to ring at different
pitches, each co-worker can always tell which calls are for them. You can also
customize the tones the system uses for splash tone, confirmation tone, trunk ring
tone, Intercom ring tone and Alarm ring tone. Refer to the UNIVERGE SV9100
Programming Manual for more details.
Door Box
The Door Box is a self-contained Intercom unit typically used to monitor an entrance
door. A visitor at the door can press the Door Box call button (like a door bell). The
Door Box then sends chime tones to all extensions programmed to receive chimes.
To answer the chime, the called extension user lifts the handset. This lets the
extension user talk to the visitor at the Door Box. The Door Box is convenient to have
at a delivery entrance, for example. It is not necessary to have company personnel
monitor the delivery entrance; they answer the Door Box chimes instead. Any
number of system extensions can receive Door Box chime tones.
Each Door Box has a pair of normally open relay contacts that can connect to an
electric door strike. Use these contacts to remotely control the entrance door. After
answering the Door Box chimes, a multiline terminal user can press Recall to
activate the Door Box contacts. This in turn releases the electric strike on the
entrance door. The device connected to the Door Box contacts cannot exceed the
contact ratings shown in the following table:
Door Box Specifications
Contact Configuration
Normally Open
Maximum Load
60mA @ 30 VDC
10mA @ 90 VDC
Maximum Initial Contact Resistance
50m Ohms
The system can have up to eight Door Boxes. Six chime tones are available.
Do Not Disturb
Do Not Disturb blocks incoming calls and Paging announcements. DND permits an
extension user to work by the telephone undisturbed by incoming calls and
announcements. The user can activate DND while their telephone is idle or while on
a call. Once activated, incoming trunk calls still flash the line keys. The user may use
the telephone in the normal manner for placing and processing calls.
2-26
Features
Issue 2.0
Five Do Not Disturb options are available at each extension. These options can be
accessed via multiline terminal Softkeys, DND feature key or DND system access
code.

1 = Incoming trunk calls blocked

2 = Paging, incoming Intercom, Call Forwards and transferred trunk calls
blocked

3 = All calls blocked

4 = Incoming Call Forwards blocked

0 = Do Not Disturb canceled
Drop Key
The Drop Key abandons a call while retaining the PBX/Centrex line to originate
another call. The Drop Key is provided by programming a Function Key. This feature
allows Recall to be used to provide a hookflash to the PBX or Central Office. A single
line telephone user can use the Drop Key function with an access code.
Ecology
Environmental issues, such as global warming or ecology are one of the most
important themes in today's world. The following energy saving features are
implemented in this system:

Power Cut Off Mode

Power Saving Mode

Power Failure Saving Mode
SV9100 General Description Manual
2-27
Issue 2.0
E911 Compatibility
IMPORTANT - PLEASE NOTE THE FOLLOWING!
1.
When ARS is NOT enabled and the system allows trunk access by dialing 9,
single line telephones disregard Program 20-03-03 – System Options for Single
Lines Telephones – SLT DTMF Dial to Trunk Lines. This prevents the system from
connecting to a trunk until all the digits are dialed. This can be avoided by using either
8 or 9x (but not 91) as the trunk access code. Be aware that this change requires
additional programming changes.
2.
Do not use an asterisk within a PBX access code if the Account Code feature is
used. With the Account Code feature enabled, if  is used in the access code, the
trunk stops sending digits to the central office after the  is sent.
3.
Finally, but most importantly, TEST - TEST - TEST!! Due to the nature of the E911
feature, it is imperative that when programming this, or any other feature, to be aware
of the consequences. Make sure to test the extensions with the E911 feature to
confirm that other features do not prevent the call from being completed. When using
external equipment, make sure the dial treatment tables are working properly.
E911 Compatibility ensures that emergency calls always get through. If an
emergency occurs, a user goes to any telephone, lifts the handset and dials 911. The
system built-in E911 compatibility places the emergency call even if the user forgets
to dial an access code or press a line key. The E911 abilities include:

Attendant Notification

Emergency Routing

Calling Party Identification
Facsimile CO Branch Connection
The UNIVERGE SV9100 system provides branch connection of locally provided
facsimile machines to CO/PBX lines. Additional dedicated CO/PBX lines are not
required for a facsimile to operate. The facsimile shares any CO/PBX line on the COI
Package and Power Failure (PF) circuit.
Flash
Flash allows an extension user to access certain CO and PBX features by
interrupting the trunk loop current. Flash lets an extension user take full advantage of
whatever features the connected Telco or PBX offers. You must set the Flash
parameters for compatibility with the connected Telco or PBX.
2-28
Features
Issue 2.0
Flexible System Numbering
Flexible System Numbering lets you reassign the system port-to-extension
assignments. This allows an employee to retain their extension number if they move
to a different office. In addition, factory technicians can make comprehensive
changes to your system number plan. You can have factory technicians:

Set the number of digits in internal (Intercom) functions. For example, extension
numbers can have up to eight digits.

Change your system Service Code numbers.

Assign single digit access to selected Service Codes.
Talk to your sales representative to find out if this program is available to you.
You can also use Flexible System Numbering to change the system Trunk Group
Routing code. Although the default code of 9 is suitable for most applications, you
can alter the code if needed.
Flexible Timeouts
The Flexible Timeouts feature provides a variety of timers in the Resident System
Program to allow the system to operate without initial programming. The system
timers can be changed to meet customer needs according to the system application
requirements.
Forced Trunk Disconnect
Forced Trunk Disconnect allows an extension user to disconnect (release) another
extension active outside call. The user can then place a call on the released trunk.
Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no
other trunks are available. Maintenance technicians can also use Forced Trunk
Disconnect to release a trunk on which there is no conversation. This can happen if a
trunk does not properly disconnect when the outside party hangs up.
Forced Trunk Disconnect abruptly terminates the active call on the line. Only
use this feature in an emergency and when no other line is available.
CAUTION
General Purpose Relay
The system allows up to eight general purpose relays using PGD(2)-U10 ADP’s (four
relays per PGD unit) and one general purpose relay built into the GCD-CP10 for a
maximum of nine relays. These relays are normally opened and can be closed by
dialing an access code on any terminal or pressing a preprogrammed function key on
any multiline terminal.
SV9100 General Description Manual
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Issue 2.0
The relays can then be set back to an open state by dialing an access code on any
terminal or by pressing a preprogrammed function key on any multiline terminal. A
relay can also be set back to an open state after a drive timer expires. Each relay can
have a separate drive timer, when the relay is in a closed state, and this timer
expires, the relay is automatically placed back into an open state.
Group Call Pickup
Group Call Pickup allows an extension user to answer a call ringing another
extension in a Pickup Group. This permits co-workers in the same work area to easily
answer others calls. The user can dial a code or press a programmed Group Call
Pickup key to intercept the ringing call. If several extensions in the group are ringing
at the same time, Group Call Pickup intercepts the call based on the extension
priority in the Pickup Group.
With Group Call Pickup, a user can intercept the following calls:

A call ringing the user’s own pickup group

A call ringing another pickup group when the user knows the group number

A call ringing another pickup group when the user does not know the group number
There are 64 Call Pickup Groups available.
Group Listen
Group Listen permits a multiline terminal user to talk on the handset and have their
voice broadcast over the telephone speaker. This lets the multiline terminal user’s
co-workers listen to the conversation. Group Listen turns off the multiline terminal
handsfree microphone so the caller does not pick the co-worker’s voices during a
Group Listen.
Handset Mute
Handset Mute is provided to most terminals connected to the UNIVERGE SV9100
system. While talking on the multiline terminal handset, a station user can dial a
feature code or press Mic to mute the transmit speech path. The station user can still
hear the outside (or intercom) voice.
Handsfree and Monitor
Handsfree allows a multiline terminal user to process calls using the speaker and
microphone in the telephone instead of the handset. Handsfree is a convenience for
workers who do not have a free hand to pick up the handset. For example, a terminal
operator could continue to enter data with both hands while talking on the telephone.
Three variations of Handsfree are available.

2-30
Handsfree
The user can press Speaker to place and answer calls instead of using the
handset.
Features
Issue 2.0

Automatic Handsfree
The user can press a trunk line key or virtual extension key without lifting the
handset or pressing Speaker. An extension can have Automatic Handsfree for only
outgoing calls or both outgoing and incoming calls.

Monitor
User can place a call without lifting the handset, but must lift the handset to speak.
Handsfree Answerback/Forced Intercom Ringing
Handsfree Answerback permits an extension user to respond to a voice-announced
Intercom call by speaking toward the telephone, without lifting the handset. Like
Handsfree, this is a convenience for workers who do not have a free hand to pick up
the handset.
Headset Operation
A multiline terminal user can use a customer-provided headset in place of the
handset. Like using Handsfree, using the headset frees up hands for other work.
Headset Operation also provides privacy not available from Handsfree.
As the headset plugs into a separate jack on the bottom of the telephone, the
handset can still be connected to the telephone. This provides an option to use the
handset, headset or the speakerphone for calls.
Hold
Hold lets an extension user put a call in a temporary wait state. The caller on Hold
hears silence or Music on Hold, not conversation in the extension user work area.
While the call waits on Hold, the extension user may process calls or use a system
feature. Calls left on Hold too long recall the extension that placed them on Hold.
There are four types of Hold:

System Hold
An outside call a user places on Hold flashes the line key (if programmed) at all
other multiline terminals. Any multiline terminal user with the flashing line key can
pick up the call.

Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call
from Hold. The trunk appears busy to all other multiline terminals that have a key
for the trunk. Exclusive hold is important if a user does not want a co-worker
picking up their call on Hold.

Group Hold
If a user places a call on Group Hold, another user in the Department Group can
dial a code to pick up the call. This lets members of a department easily pick up
others calls.

Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not
indicate at any other extension.
SV9100 General Description Manual
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Issue 2.0
Hotel/Motel
Your UNIVERGE SV9100 telephone system provides Hotel/Motel services in
addition to the many features available to business users. These Hotel/Motel
services help you run your facility more efficiently, save you time and money, and
provide your guests with more responsive service.
Hotel/Motel features include:
Wake Up Call/Snooze Callback

Single Digit Dialing

A Department Calling Group

Message Waiting

PMS Integration

Room to Room Calling Restriction

Toll Restriction (When Checked In)

Room Status

Room Status Printouts

DSS Console Monitoring

Do Not Disturb

Flexible Numbering Plan
Enhancements

With Version 3000 (3.00 or higher), guests have the ability to set Wake Up
Call/Snooze Callback.
Hotline
Hotline gives a multiline terminal user one-button calling and Transfer to another
extension (the Hotline partner). Hotline helps co-workers that work closely together.
The Hotline partners can call or Transfer calls to each other by pressing a single key.
The Hotline feature has two applications.
2-32

Hotline (Hotline partner)

Ringdown Extension, Internal/External (Refer to Ringdown Extension, Internal/
External on page 2-67.)
Features
Issue 2.0
In addition, the Hotline key shows the status of the partner extension.
When the key is . . .
The extension is . . .
Off
Idle
On
Busy or ringing
Fast Flash
DND – All calls (option 3) or Intercom calls (option 2)
Double Wink On
ACD Agent logged on the group
Wink Off
ACD Agent logged off
There are 960 internal Hotline extensions available.
Hot Key-Pad
The Hot Key-Pad feature allows the user to place a call without lifting the handset or
pressing Speaker. When the user dials another extension number on an idle
telephone with Hot Key-Pad enabled, Speaker lights and the internal call is made.
When the user dials the trunk access code from a telephone with Hot Key-Pad
enabled, Speaker lights, a trunk is seized and the outgoing call is made.
Howler Tone Service
Howler Tone Service provides a Howler Tone when a station remains off-hook after a
call is completed or when a station is off-hook and digits are not dialed in a
programmed time.
InMail
The InMail is a low cost voice mail solution that mounts onto the GCD-CP10. Its
programming is fully integrated with chassis programming. This system offers most
voice mail system features customers expect.
Automated Attendant automatically answers the system incoming calls. After
listening to a customized message, an outside caller can dial a system extension or
use Voice Mail.
Every SV9100 has InMail built in on the system. When a system is defaulted, InMail
will be automatically programmed and work in the system. The following settings are
made automatically on a defaulted system. If needed, they can be changed but it is
recommended that the default values be kept:

Call Forwarding to Voice Mail

Leaving a Message

Transferring to Voice Mail

Live Record

Live Monitor
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
Personal Answering Machine Emulation

Voice Mail Overflow

Message Center Mailbox

Voice Mail Caller ID

Voice Mail Queuing

Message Key will Operate as Voice Mail Key

InMail Available

InMail: External Transfer Available

InMail: Softkey With Security Code Programming

InMail: Internal Message Notification Timer

InMail: Directory Dialing

InMail: Multiple Greetings

InMail: Message Playback Options
InMail – Automatic Access to VM by Caller ID
Before, when a user outside the system accessed their InMail mailbox, they dialed
voice mail, then entered an access code followed by their mailbox number and
password (if enabled). An InMail mailbox can be associated with a specific caller ID
(CID) number. When the CID number is presented to the InMail it will automatically
log the user into their mailbox. This enhancement improves VM accessibility for
outside callers, allowing them to simply dial the main voice mail number and be
automatically logged into their mailbox.
InMail – Cascade Message Notification
If an extension user receives a new message in their mailbox, Cascading Message
Notification will call them at up to five preset destinations to let them know a new
voice mail message has arrived. A destination can be an outside number (such as a
cell phone, pager, or home office) or a co-worker's extension.
The Cascading Message Notification destinations are set up in the Notification
Schedule. Each of the five schedule entries can be individually enabled or disabled
and provides options for:
2-34

Type: Voice call or pager.

Start Hour: The time the destinations become active.

End Hour: The time the destinations become inactive.

Number: The destination telephone, pager, or extension number.

Busy Attempts: The number of times the system will try the destination when it is
busy. The system cancels notification callouts for this entry when the Busy
Attempts number is met.
Features
Issue 2.0

RNA Attempts: The number of times the system will try the destination when it is
unanswered. The system cancels notification callouts for this entry when the RNA
Attempts number is met.

Security: Enables or disables the Security Code requirement for the notification
destinations. For example, you may want to disable the Security Code when the
destinations is your cell phone and it may be inconvenient to dial digits after
answering the notification callout.
When the extension user enables Cascading Message Notification, the system will
try each enabled destination that is active for the current day and time (i.e., inschedule). The system will not try any destinations that are disabled or are not inschedule. When the retries for a particular destination have been met the system will
immediately move to the next destination.
With SV9100 software, each mailbox can be set to queue notification options. When
this feature is enabled, messages received when destinations are not in-schedule
are queued until a destination is in-schedule at which time the notification process
will start.
InMail – Email Notification
Email Notification automatically sends an email notification when a Subscriber
Mailbox receives a new message. The email can optionally include the recorded
message as a wav file attachment. To hear the message, the email recipient
double-clicks the wav attachment to have the message play in their wav player (such
as Windows Media Player).
Email Notification uses SMTP (Simple Mail Transfer Protocol) to deliver messages to
the recipient’s email account. If the message recipient has a mobile telephone
service provider with an SMS (Short Message Service) portal, they can optionally
choose to have text messages delivered right to their cell phone. In either case,
Email Notification does not provide synchronization – the email account and the
voice mailbox operate independently. For example, deleting the voice mail message
does not automatically delete the email and visa-versa.
If Email Notification tries to deliver an email and it doesn’t go through because of a
connection problem (i.e., no connection or a dropped connection), it will retry every
15 minutes for 24 hours. If the email still can’t go through, Email Notification cancels
the delivery. Email deliveries that fail because authentication fails or the encryption
mode is incorrect are immediately cancelled.
InMail – Find-Me Follow-Me
Find-Me Follow-Me helps an Automated Attendant caller locate an extension user
who is not at their desk. If their call is unanswered and is picked up by voice mail, the
caller has the option of dialing a digit to try up to three alternate Find-Me Follow-Me
destinations. A destination can be an outside number (such as a cell phone or home
office) or a co-worker's extension.
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The Find-Me Follow-Me destinations are set up in the Notification Schedule. Each of
the three entries can be individually enabled or disabled and provides options for:

Start Hour: Time the destinations become active.

End Hour: Time the destinations become inactive.

Number: The destination telephone, pager or extension number.

Days of Week: Days of the week the destinations are active or inactive.
If the caller chooses the Find-Me Follow-Me option, the system will try each enabled
entry that is active for the current date and time (i.e., in-schedule). The system will
not try any entries that are disabled or are not in-schedule.
When trying the destinations, Find-Me Follow-Me skips an active, in-schedule
number that is busy, in DND, or is unanswered. When all active in-schedule
destinations have been tried the caller can then choose to try Find-Me Follow-Me
again or select another option.
You can set up Find-Me Follow-Me for an extension in system programming. In
addition, an extension user can set up Find-Me Follow-Me from their Mailbox
Options.
InMail – Language Setting
The Language setting feature allows the telephone display language and the InMail
mailbox language to be changed from the telephone. This can be used to change
either the user’s phone or another specified telephones display and InMail language
if allowed in system programming. Either a dial access code or Softkey operation is
available.
InMail – Park and Page
InMail Park and Page can automatically Park a call at an extension and Page the
user with a prerecorded Paging Message announcing the parked call. The called
extension user can then go to any telephone and implement Personal Park to pick up
the call. With InMail Park and Page, InMail tries to locate the person instead of just
sending the call to their mailbox. Additionally, there is no need for an operator or
receptionist to manually answer the call, park it, and then try to track down the
employee.
The Paging Message is usually recorded in the user’s own voice and typically says
something like, “Mike Smart, you have a call.” If the Paging Message is not recorded
for the extension, a built-in message announces the called party’s name or extension
number (if the name is not recorded).
InMail Park and Page is available for all types of trunk calls that are redirected to
voice mail via forwarding or overflow, including transferred calls, Direct Inward Lines,
and Direct Inward Dialing. Park and Page is also available for Automated Attendant
Screened (STRF) and Unscreened (UTRF) Transfers. Optionally, an extension can
have calls from the Automated Attendant immediately Park and Page without trying
their extension first.
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Features
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When InMail Park and Page intercepts the call, it normally offers the caller four
options:
1.
Dial 1 to leave a message in the called extension’s mailbox.
(The caller hears the mailbox greeting, if recorded.)
2.
Dial 2 to Park and Page.
(The caller returns to these options if the Park is not picked up.)
3.
Dial 3 to have the system try and locate this person.
(The Find-Me Follow-Me feature returns the caller to these options if the user is
not located.)
4.
Dial 4 for other options.
(Normally, this routes to the extensions Next Call Routing Mailbox).
InMail Park and Page is available at Personal and Group Subscriber Mailboxes, and
can be enabled through system programming or via the subscriber’s Mailbox Options
Menu. InMail Park and Page is not applicable to Intercom calls.
Automated Attendant Direct to Voice Mail (DVM)
When an extension has Automated Attendant Direct to Voice Mail (DVM) enabled, all
calls from the Automated Attendant go directly to the subscriber’s mailbox. The
extension does not ring for Automated Attendant calls. The caller hears the mailbox
greeting and can leave a message, but unlike Park and Page is not normally offered
any other routing options. A subscriber typically turns on DVM when they need to
work at their desk undisturbed by outside calls from the Automated Attendant.
DVM can be enabled by the installer from system programming or by the extension
user from their Mailbox Options Menu.
Keep in mind that DVM does not block Intercom calls from co-workers or any other
type of outside call not routed through the Automated Attendant.
InMail – Upload Download Audio
The InMail Upload Download Audio feature allows the upload of mailbox greetings up
to 1MB in size, recorded on a PC or professionally, to any valid subscriber mailbox in
the system. It also allows users to listen to, download and/or delete voice mail
messages from callers. Access to the InMail compact flash drive is via the HTML
User Pro (Web Pro).
Instant Access Application (IAA)
The Instant Access Application (IAA) feature is a server based XML application that
allows NEC IP display phones (DT710/DT730/DT730G/DT750/DT830 and DT830G)
access to the following options and features:

Voice Mail

Speed Dial

News (RSS News)
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
Weather

Photo

RSS Photo

Calendar

Banner

Sub Banner text

Screen Saver

Icon Position

Mascot Greeting

Widget
Intercom
Intercom gives extension users access to other extensions. This provides the system
with complete internal calling ability.
Handsfree Answerback/Forced Intercom Ringing
Handsfree Answerback permits an extension user to respond to a voice-announced
Intercom call by speaking toward the telephone, without lifting the handset. Like
Handsfree, this is a convenience for workers who do not have a free hand to pick up
the handset.
Busy Status Display
When a display multiline terminal user places an Intercom call to a busy extension,
the details of the busy status (who is talking to the extension or which line is in use by
the extension) can be displayed. The details of the trunk busy status (the extension
using the line) can be displayed after trying to access the trunk. This feature provides
a user information which can determine whether or not they should use Barge-In for
the extension or trunk. This information automatically displays for a multiline terminal
when programmed.
IP Multiline Station (SIP)
The UNIVERGE SV9100 system supports IP extensions using a variety of multiline
terminals. These telephones have the same look and functionality of typical multiline
telephones, but they are connected to the CCPU via IP rather than by a hardwired
connection to a DLC port.
The following DT700 IP Multiline Telephones (ITL) support IP extensions:
2-38

ITL-2E-1 (BK) TEL

ITL-6DE-1 (BK) TEL

ITL-8LDE-1 (BK) TEL
Features
Issue 2.0

ITL-8LD-1 (BK) TEL/ITL-8LD-1 (WH) TEL

ITL-12D-1 (BK) TEL/ITL-12D-1 (WH) TEL

ITL-12CG-3 (BK) TEL

ITL-12DG-3 (BK) TEL

ITL-12PA-1 (BK) TEL

ITL-24D-1 (BK) TEL/ITL-24D-1 (WH) TEL

ITL-32D-1 (BK) TEL/ITL-32D-1 (WH) TEL

ITL-320C-1 (BK) TEL/ITL-320C-2 (BK) TEL
The following DT800 IP Multiline Telephones (ITZ) support IP extensions:

ITZ-8LD-3 (BK) TEL

ITZ-8LDG-3 (BK) TEL/ITZ-8LDG-3 (WH) TEL

ITZ-12D-3 (BK) TEL/ITZ-12D-3 (WH) TEL

ITZ-12CG-3 (BK) TEL/ITZ-12CG-3 (WH) TEL

ITZ-12DG-3 (BK) TEL/ITZ-12DG-3 (WH) TEL

ITZ-24D-3 (BK) TEL/ITZ-24D-3 (WH) TEL
NAPT Traversal
NAPT (Network Address Port Translation), is a method by which a private
address or addresses and their TCP/UDP ports are translated into a
single public address and its TCP/UDP ports. The NAPT feature gives the
SV9100 the ability to “traverse” its own subnet. With NAPT, the network
administrator can place the GCD-CP10 and the GPZ-IPLE (VoIPDB) in
the customers LAN while still making it accessible to users outside the
local LAN. The NAPT Feature also allows the IP terminals to be placed in
a local LAN in a remote network and be able to communicate back to the
SV9100.
IP Multiline Station (SIP) – ML440 Cordless
Many SMB businesses, understanding the impact of a mobile workforce, are rapidly
defining their requirements for enabling effective communications and information
access for mobile users. SMB Mobility will allow the individual staff member to be
instantly accessible- thus becoming more productive.
The ML440 IP Wireless Handset is an ergonomically designed compact wireless
handset for business users who are mobile in the office and want to make and
receive wireless calls while in the office. The DECT protocol operates in the 1.9 GHZ
frequency band that has been cleared specifically for voice applications, thus
avoiding any interference problems and delivering crystal clear and secure voice
conversations.
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The ML440 provides numerous features and conveniences for optimal comfort. Its
illuminated graphic color LCD display enables use in poorly lit environments, while its
internal loudspeaker provides Handsfree operation with excellent sound quality.
Powerful encryption techniques ensure secure communication, and it can also
provide the subscriber with most of the features available for a wired phone, in
addition to its roaming and handover capabilities.
IP Multiline Station (SIP) – ML440/G566/G266 with
AP400/AP300
ML440:
Many SMB businesses, understanding the impact of a mobile workforce, are rapidly
defining their requirements for enabling effective communications and information
access for mobile users. SMB Mobility will allow the individual staff member to be
instantly accessible thus becoming more productive.
The ML440 IP Wireless Handset is an ergonomically designed compact wireless
handset for business users who are mobile in the office and want to make and
receive wireless calls while in the office. The DECT protocol operates in the 1.9 GHZ
frequency band that has been cleared specifically for voice applications, thus
avoiding any interference problems and delivering crystal clear and secure voice
conversations.
The ML440 provides numerous features and conveniences for optimal comfort. Its
illuminated graphic color LCD display enables use in poorly lit environments, while its
internal loudspeaker provides handsfree operation with excellent sound quality.
Powerful encryption techniques ensure secure communication, and it can also
provide the subscriber with most of the features available for a wired phone, in
addition to its roaming and handover capabilities.
Unlike other in-building wireless solutions for the SV9100, the ML440 is an integrated
multiline handset capable of supporting the key elements of a SMB mobile solution.
A complete list of supported features can be found below.
The ML440 has two sets of keys:

Three softkeys that are dedicated depending on the state of the call and four
programmable keys. The three dedicated softkeys are predefined depending on
the state of the call. For example once a person is in conversation, these three
keys are Hold / Conf./ Transfer. This makes it easy for end users to receive and
move calls around.

Four programmable keys on the base on the handset. The keys can be
programmed for many of the same features that are supported on the
DT700/DT800 desk sets.
Line key programming is flexible. The following is an example for the first three
programmable keys:
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
Line Keys 1 and 2 = CAP Keys

Line Key 3 = Intercom Key
Features
Issue 2.0
G566 andG266:
The G566 and G266 operate as standard SIP devices when connected to a SV9100.
The line keys on the G566 are not functional in this application.
Powering the AP400/AP300
The AP400/AP300 can only be powered using Power over Ethernet (PoE) 802.3af. A
PoE switch is a switched hub that also provides power over the spare pairs. The
switch can be used with other devices than the IP telephones and detects whether or
not power is needed. Using a PoE switch makes it easier to protect the IP telephones
from loss of power (connection of the PoE switch to an UPS).
Updating the AP400 and ML440/G566/G266 System Firmware
The firmware on base stations and handsets is updated remotely using the HTTP
configuration interface to download firmware files from a TFTP server. Updating base
station firmware involves an automatic reboot of the base station at the end of the
firmware download. This will drop any active calls and in addition updating the
handset firmware can take several hours. It is recommended updates are performed
after normal business hours.
REFERENCE
Refer to the UNIVERGE SV9100 IP-DECT Customer Engineer Manual for
additional information.
IP Multiline Telephone (UT880)
The UT880 is a VoIP desk phone that runs the UT880 MLT Multiline Telephone
Application for use on the SV9100 system. This phone is powered by Power over
Ethernet (PoE) reducing the need for power adapters allowing for a clean installation.
In addition, for those users who frequently make long calls the UT880 provides
headset support for added comfort.
The UT880 can only be powered using Power over Ethernet (PoE) 802.3af.
IP Single Line Telephone (SIP)
SIP (Session Initiation Protocol) is used for Voice over Internet Protocol. It is defined
by the IETF (Internet Engineering Task Force) RFC3261. Other RFC designations,
such as RFC3842, refer to a later implementation of SIP and may be supported by
the UNIVERGE SV9100. Commonly called SIP Station, this feature is used for IP
Stations using SIP.
SIP analyzes requests from clients and retrieves responses from servers, then sets
call parameters at either end of the communication, handles call transfer, and
terminates. Typically, such features, including but not limited to Voice over IP
services, are available from an SIP service provider.
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Enhancements

With Version 2000 (2.00 or higher), Conference is supported on Standard
SIP terminals.
STD SIP – TCP Connection Support
With Version 3000 CPU software or higher, the SV9100 supports TCP
connection of standard SIP telephones.
VoIP and CPU LAN Link – Speed and Duplex Mode
With Version 3000 CPU software or higher, the SV9100 provides the
information for the CPU and GPZ-IPLE LAN link speed and Duplex mode.
STD SIP Transfer–Unattended
With SV9100 software, any standard SIP terminal can perform an
Unattended (Blind/Unsupervised) transfer.
STD SIP Conference
With SV9100 2.00 or higher software, Standard SIP Terminals can initiate
a conference call.
IP Single Line Telephone (SIP) – NAT Mode
With SV9100 system software, the SV9100 supports the NAT (Network Address
Translation) mode for Standard SIP terminals.
IP Trunk – H.323
H.323 is an International Telecommunication Union (ITU) standard for Packet Based
Multimedia Communication Systems. The UNIVERGE SV9100 can use H.323 to
connect to another UNIVERGE SV9100 system or a third-party product.
The feature set is limited. When using H.323, it is impossible to use the advanced
networking features. If these features are required, use IP KCCIS. The UNIVERGE
SV9100 Voice over IP Trunk – H.323 package sends the real-time voice over the
corporate LAN or WAN. The voice from the telephone is digitized and then put into
frames to be sent over a network using Internet Protocol.
The UNIVERGE SV9100 Voice over IP Trunk – H.323 package allows
communication using standard H.323 (Normal and Fast Start) Protocol and allows
connectivity to any H.323 standards compliant voice gateway and gatekeeper. This
VoIP Trunk Daughter board also allows Registration and Authentication Server
(RAS) support to register with an RAS Server and use Gatekeeper for dynamic call
routing.
The GPZ-IPLE – H.323 is an optional interface that can provide IP trunks and Tie
Lines. It can operate in the following modes:

2-42
COI
Features
Issue 2.0

COID

DID

TLI

DTI
Depending on the requirements and resource allocation in the LAN/WAN/Internet,
the GPZ-IPLE – H.323 can be configured to use any of the following voice
compressions:

G.729 Low bandwidth requirement is used on most Wide Area Network links.

G.711 High bandwidth requirement is usually used on Local Area Networks.

G 722 This Codec is useful in fixed network, Voice over IP applications, where the
required bandwidth is typically not prohibitive.
IP Trunk – (SIP) Session Initiation Protocol
The UNIVERGE SV9100 IP Trunk SIP package sends the real time voice over the
corporate LAN or WAN. The voice from the telephone is digitized and then put into
frames to be sent over a network using Internet protocol.
Using VoIP equipment at a gateway (a network point that acts as an entrance to
another network), the packetized voice transmissions from users in the company are
received and routed to other parts of the company Intranet (local area or wide area
network) or they can be sent over the Internet using CO lines to another gateway.
The GPZ-IPLE Daughter Board interface can provide IP trunks and Tie Lines that
can operate in the following modes:

COI

COID

DID

TLI

DTI
SIP Trunk E.164 Support
With SIP Trunk E.164 Support enabled, the PBX is able to support SIP
configurations where the number presentation within the SIP messages is
formatted using the E.164 international numbering scheme. Specifically
the system is able to handle the + digit when required as the International
Access Code.
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SIP Trunk E.164 CLIP Enhancement
With the SIP Trunk E.164 CLIP Enhancement enabled, when an incoming
SIP call from an external ITSP is presented at the system with a + in the
From header field as the international access code, it is recognized and
displayed as an international call at the terminal display and also logged
in the terminals incoming caller history, allowing any outbound calls made
from a multiline terminals caller history possible using this numbering
scheme.
This presentation can be a requirement of certain SIP ITSPs (Internet
Telephony Service Providers) so it is necessary the PBX can handle
these calls and modify any SIP messages to the correct format
accordingly.
Video Support over SIP Trunk
The SV9100 can support video calling over SIP interconnection trunks.
IP Trunk License (5001), IP Terminal License (5111), SIP Video License
(0040), System Port License (0300) and Version R3 License (0413) are
required.
SIP Trunk – Fax Pass-Through
The SV9100 supports SIP trunk Fax pass-through using either the T.38
relay or Pass-Through mode. If the SIP Carrier supports a T.38 Fax relay,
select the T.38 mode. If the SIP carrier does not support T.38 Fax relay,
then select the Pass-Through mode. The type of Fax relay should be
selected manually as per the SIP carrier capability.
SIP Trunk Keep Alive using OPTION message
The SV9100 provides support for SIP Trunk Keep Alive using the
OPTION message for all six SIP Profiles, applicable to both IP System
Interconnection and SIP Carrier mode.
IP Video Doorphone
The IP Video Doorphone (IP3NE-IPCDH) can be connected to SV9100 system
through a PoE Data Switch and is normally used to monitor an entrance door. When
pressed, the Doorphone sends a chime tone to all extensions programmed to receive
the chime. To answer, the called extension user just lifts the handset. This lets the
extension user talk to the visitor at the Doorphone location. In addition, a user can
view the outside image using the DR-viewer application (installed on a PC in the
same network) or the image can be viewed using a Polycom IP VVX 1500 terminal.
Each Doorphone has a Normally Opened and a Normal Closed relay contact that
can be used to connect to the electric door strike. These contacts are used to
remotely control the entrance door. After answering the chimes, a Multiline Terminal
user can press the Recall key and activate the Doorphone contacts. This in turn
releases the electric strike on the entrance door.
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Features
Issue 2.0
IP/Digital Call Logging
When using NEC DT300 and DT700 desktop terminals, telephone calls can be
monitored, recorded and stored. For single phone applications, the NEC 1-Port
Digital Call Logging Unit can be used. This will only support digital DT300 phone
applications. For up to 16 digital ports or VoIP traffic the NEC IP/Digital Back Office
call logging unit can be used.
The back bone of NEC’s higher volume call recording software is the NEC IP/Digital
BackOffice software which is PC based and is capable of recording calls from both
VoIP (DT700) and digital (DT300) phones. NEC’s BackOffice software works in
conjunction with a 4-Port Digital Logging Unit for recording of TDM type calls.
IP Tap or BackOffice is used to record IP type calls. IP Tap is installed in line with the
IP terminal. BackOffice relies on port mirroring to collect and process packets for the
recording of IP type calls.
Three options are available for playing back of the recorded calls. For playback and
management of recorded calls NEC offers the NEC Player/Recorder, Manager and
Reporter Pro. All of these perform the playback function but offer increasing levels of
additional features.
The NEC Call Logging Unit now supports licensing via LMS which in most cases can
eliminate the need for a license dongle.
CAUTION
The use of monitoring, recording, or listening devices to eavesdrop, monitor,
retrieve, or record telephone conversation or other sound activities, whether
or not contemporaneous with transmission, may be illegal in certain
circumstances under federal or state laws. Legal advice should be sought
prior to implementing any practice that monitors or records any telephone
conversation. Some federal and state laws require some form of notification to
all parties to a telephone conversation, such as using a beep tone or other
notification methods or requiring the consent of all parties to the telephone
conversation, prior to monitoring or recording the telephone conversation.
Some of these laws incorporate strict penalties.
XML Call Recording Control (IP Terminals Only)
IP/Digital BackOffice Version 3.0 has been enhanced to allow for Desk
Top Control support for DT700 terminals only. This feature allows the user
to Start, Stop or Pause the recording function and to make recorded
comments from the terminal. Management of recordings can be done with
IP/Digital Manager and Reporter Pro.
ISDN Compatibility
ISDN-BRI
Integrated Service Digital Network – Basic Rate Interface (ISDN-BRI) is a Public
Switched Telephone Network (PSTN) service that provides two B channels and a D
channel (2B + D) for voice call trunking. The B channels provide two voice path
connections. Caller ID is usually a standard feature on ISDN-BRI provided trunks.
SV9100 General Description Manual
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Issue 2.0
Caller ID indication displays the calling party telephone number on the LCD of the
multiline terminal for CO incoming calls. This interface provides voice communication
path only.
With ISDN BRI the SV9100 only supports the following protocol:

National ISDN-1 (NI-1)
ISDN-PRI
ISDN-PRI (Integrated Service Digital Network – Primary Rate Interface) is a Public
Switched Telephone Network (PSTN) service that provides 23 B channels and a
single D channel (23B+1D) for trunking. The UNIVERGE SV9100 supports it. Caller
ID indication displays the calling party telephone number on the LCD of the multiline
terminal for CO incoming calls. This interface provides voice communication path
only.
With ISDN PRI the SV9100 supports the following protocols:

NI-2

4ESS (AT&T Custom)

AT&T 5ESS (Lucent Custom)

DMS-100 Custom (Nortel Spec NIX-A211-1)

DMS-100 National ISDN (Nortel Spec NIX-A233-1)
ISDN – BRI/PRI Features

DID Line Service

Calling Line Identification Presentation (CLIP)

Calling Party Number (CPN) Presentation from Station

Calling Party Name

SMDR Includes Dialed Number

Display Shows Why Caller ID is Not Available
ISDN 2 B-Channel Transfer
The ISDN PRI 2 B-Channel Transfer feature allows the UNIVERGE
SV9100 to receive a call on one B-Channel and transfer it back out on a
second B-Channel (Trunk-to-Trunk transfer on the telco side). When the
transferred call connects, both of the B-Channels are then released and
available for either making or receiving another call. This feature provides
more efficient use of B Channels on an ISDN PRI by allowing a customer
to transfer calls without tying up their B Channels for the duration of the
call.
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IVR – Appointment Reminder Server
The IVR – Appointment Reminder Server solution is designed to provide a
knowledge-based, intelligent distributed application to optimize the scheduling and
reminder of appointments. The IVR – Appointment Reminder Server is an external
software application that connects to the SV9100 through Standard SIP Ports. The
IVR – Appointment Reminder Server can be configured for 8 – 16 ports using
SV9100 licensing.
This IVR – Appointment Reminder Server enables the phone system to automatically
call customers and remind them of their upcoming appointment. The Appointment
Reminder automatically dials based on a configurable schedule and upon detection
of a “live voice” or answering device, delivers one of your pre-recorded messages.
The customer is then provided options to confirm the appointment or, if they desire,
to be able to talk to a customer service representative.
The Appointment Reminder was designed for the following verticals:

Dentist office

Doctor’s office

Optometrist’s office and other medical offices where scheduling is in common use.

Any other office where appointments are made and need to be reminded.
IVR – Broadcast Server
The IVR – Broadcast Server solution is designed to provide a knowledge based,
intelligent distributed application which provides the most cost effective form of
contacting your customers, employees, and prospects. The IVR – Broadcast Server
is an external software application that connects to the SV9100 through Standard
SIP Ports. The IVR – Broadcast Server can be configured for 8 – 16 ports using
SV9100 licensing. Each IVR – Broadcast Server port requires the following license in
the SV9100: SV9100 IP Client (STD/MLT)-Lic-1 (e.g. For 16 ports of Broadcast
Server (16) SV9100 IP Client (STD/MLT)-Lic-1 must be purchased.)
This solution provides an effective way of communicating corporate voice messages,
informational messages, past due notices, reminders, and verifications. The
IVR – Broadcast Message solution is designed to call numbers from a managed list
and plays a pre-recorded message to the call recipient or answering machine.
Broadcast was designed for the following verticals:

Medical Offices

Utility Companies

Emergency Centers

Any other office where messages are to be Broadcast to users.
SV9100 General Description Manual
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Issue 2.0
K-CCIS – Call Rerouting
The CCIS Call Rerouting feature allows a system to use multiple call routing priorities
when remote system trunks are all busy. The four priorities can be local or remote
trunks. For example using ARS and F-Route table priorities the system can try up to
four remote systems or up to three remote systems and a local trunk to route the
outbound call to its destination. If an outbound route is unavailable for any reason the
call will fall through to the next priority.
K-CCIS – IP
The system uses the GPZ-IPLE daughter board to connect multiple systems together
over a Data Communication IP Network (Intranet). Key-Common Channel Interoffice
Signaling (KCCIS) is used to provide telephony services between the UNIVERGE
SV9100 and another UNIVERGE SV9100 or a NEAX PBX system.
CCIS Networking via IP (Non Peer-to-Peer Connections Basis).

IP trunk connections over CCIS Networking via IP provide telephony services
between UNIVERGE SV9100 and UNIVERGE SV9100 and a NEAX IPS, IPX,
SV7000, UNIVERGE SV8100, UNIVERGE SV8300 and UNIVERGE SV8500.

The UNIVERGE SV9100 uses the NEC proprietary CCIS Peer to Peer protocol
over IP to communicate between system to system.
The GPZ-IPLE is required for connections between IP terminals and IP trunks. Only
one GPZ-IPLE daughter board can be accommodated per system with a maximum
of 128 DSP resources per system.
The GPZ-IPLE daughter board is an optional interface package for converting the
Real Time Transfer Protocol (RTP) packets on the IP network to PCM highway. IP
telephones are required to be connected directly to the IP bus. When IP telephones
are required to be connected to conventional PCM based digital circuit, the
GPZ-IPLE converts IP packet signals. The GPZ-IPLE provides the digital signal
processors (DSPs) for IP stations and trunks.
A DSP provides format conversion from circuit switched networks (TDM) to packet
switched networks (IP). Each voice channel from the circuit switched network is
compressed and packetized for transmission over the packet network. In the reverse
direction, each packet is buffered for de-jittering, decompressed, and sent to the
circuit switched network. Each DSP converts a single speech channel from IP to
TDM and vice versa.
CCIS Networking via IP (Peer-to-Peer Connections Basis)
IP-KCCIS has been improved to support Peer-to-Peer calls between IP
Terminals residing in different offices, without using DSP resources.
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K-CCIS – IP with PVA
The K-CCIS – IP with PVA feature provides the benefits and additional feature
compatibility of Key-Common Channel Interoffice Signaling (K-CCIS) between
multiple systems including NEAX PBX systems connected together over a Data
Communication IP Network (Intranet). Voice Signals and common signaling from and
to distant offices are converted into IP packets and transmitted through the Data IP
Network. When using this feature, both Voice and Data Communication lines are
integrated into one network and communication costs can be reduced.
This feature is available between UNIVERGE SV9100, UNIVERGE SV8100 and
NEAX PBX systems.
The following features are provided:

Automatic Recall

Brokerage Hotline

Call Forwarding – All Calls

Call Forwarding – Busy/No Answer

Call Park Retrieve

Call Transfer – All Calls

Calling Name Display

Calling Number Display

Calling Party Number (CPN) Presentation from Station

Centralized Billing

Centralized BLF (K-CCIS)

Centralized Day/Night Mode Change

Centralized E911

Dial Access to Attendant

Direct Inward Dialing

Dual Hold

Elapsed Time Display

Flexible Numbering of Stations

Hands-Free Answerback

Hot Line

Link Reconnect

Multiple Call Forwarding – All Calls

Multiple Call Forwarding – Busy/No Answer

Paging Access
SV9100 General Description Manual
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Issue 2.0

Quick Transfer to Voice Mail

Station-to-Station Calling

Uniform Numbering Plan

Voice Call

Voice Mail Integration

Not supported with NEAX PBX.
K-CCIS – T1
Key-Common Channel Interoffice Signaling (K-CCIS) allows multiple systems to be
connected to provide additional feature compatibility, above what normal Tie Lines
provide. The system is configured with a 24 channel T1 Connection and GCD-CCTA
for receiving or transmitting common signaling data from/to a distant office. The
system can provide a variety of interoffice service features such as Calling Name
display, Centralized Voice Mail Integration, or Link Reconnect.
The following features are provided:
2-50

Call Forwarding – All Calls – K-CCIS

Call Forwarding – Busy/No Answer – K-CCIS

Call Park Retrieve – K-CCIS

Call Transfer – All Calls – K-CCIS

Calling Name Display – K-CCIS

Calling Number Display – K-CCIS

Calling Party Number (CPN) Presentation from Station – K-CCIS

Centralized Billing – K-CCIS

Centralized BLF (K-CCIS)

Centralized Day/Night Mode Change – K-CCIS

Centralized E911 (K-CCIS)

Dial Access to Attendant – K-CCIS

Direct Inward Dialing – K-CCIS

Dual Hold – K-CCIS

Elapsed Time Display – K-CCIS

Flexible Numbering of Stations – K-CCIS

Hands-Free Answerback – K-CCIS

Hot Line – K-CCIS

IP (K-CCIS)

IP (K-CCIS) to NEAX (Point-to-Multipoint)
Features
Issue 2.0

Link Reconnect – K-CCIS

Multiple Call Forwarding – All Calls – K-CCIS

Multiple Call Forwarding – Busy/No Answer – K-CCIS

Paging Access – K-CCIS

Quick Transfer to Voice Mail – K-CCIS

Station-to-Station Calling – K-CCIS

Uniform Numbering Plan – K-CCIS

Voice Call – K-CCIS

Voice Mail Integration – K-CCIS 

Not supported with InMail.
Last Number Redial
Last Number Redial allows an extension user to quickly redial the last number dialed.
For example, a user may quickly recall a busy or unanswered number without
manually dialing the digits.
Last Number Redial saves the last 24 digits a user dials in system memory. The
number can be any combination of digits 0~9, # and . The system remembers the
digits regardless of whether the call was answered, unanswered or busy. The system
normally uses the same trunk group as for the initial call. However, the extension
user can preselect a specific trunk if desired.
When the Redial key is pressed, the display indicates REDIAL [#] / SYS. The user
can then press # to redial the number displayed, or enter a System Speed Dialing bin
number to be dialed. Pressing Redial repeatedly scrolls through the last 10 numbers
dialed.
Licensing
Licenses are used to activate certain features and applications for the UNIVERGE
SV9100. Refer to the UNIVERGE SV9100 Features and Specifications Manual for
more details.
Temporary License
Temporary License activates all valid feature licenses and all port
maximum licenses. Temporary License is programmed using Telephone
programming only. Web/PC pro can be used when verifying the settings.
The Temporary License can be set up to a maximum number of 10 days.
SV9100 General Description Manual
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Line Load Control
The Line Load Control feature allows the system to be configured so that resource
use is limited to certain stations during very high system load conditions. This allows
only high priority phone access to phone system resources during very high CPU
load conditions.
If enabled, when the configured low level threshold is reached the system will not
allow restricted phones to make or receive internal or external calls. Calls that are in
progress are not affected, but when a phone set to be restricted hangs up they will
not be able to make or receive calls until the configure threshold to release restriction
is reached.
Line Preference
Line Preference determines how a multiline terminal user places and answers calls.
There are two types of Line Preference: Incoming Line Preference and Outgoing Line
Preference.
Incoming Line Preference
Incoming Line Preference establishes how a multiline terminal user answers calls.
When a call rings the multiline terminal, lifting the handset answers either the ringing
call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference). The
idle line can provide either Intercom or trunk dial tone (see Outgoing Line Preference
below). Ringing Line Preference helps users whose primary function is to answer
calls (such as a receptionist). Idle Line Preference is an aid to users whose primary
function is to place calls (such as a telemarketer).
Outgoing Line Preference
Outgoing Line Preference sets how a multiline terminal user places calls. If a
multiline terminal has Outgoing Intercom Line Preference, the user hears Intercom
dial tone when the handset is lifted. If a multiline terminal has Outgoing Trunk Line
Preference, the user hears trunk dial tone when the handset is lifted. Outgoing Line
Preference also determines what happens at extensions with Idle Line Preference.
The user hears either trunk (dial 9) or Intercom dial tone.
Auto-Answer of Non-Ringing Lines
With Auto-Answer of Non-Ringing Lines, an extension user can automatically answer
trunk calls that ring other extensions (not their own). This helps a user that has to
answer calls for co-workers that are away from their desks. When the user lifts the
handset, they automatically answer the ringing calls based on Trunk Group Routing
programming. The extension user ringing calls, however, always have priority over
calls ringing co-worker extensions.
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Long Conversation Cutoff
For incoming and outgoing central office calls, each trunk can be programmed to
disconnect after a defined time. The time begins when the trunk is seized and
disconnects the call after the time expires.
When used with the Warning Tone for Long Conversation feature, the system can
provide a warning tone on outgoing trunks calls before the call is disconnected.
Loop Keys
Loop Keys are uniquely programmed function keys that simplify placing and
answering trunk calls. There are three types of Loop Keys: Incoming Only, Outgoing
Only and Both Ways.

Incoming Only loop keys – answering trunk calls

Outgoing Only loop keys – placing trunk calls

Both Ways loop keys – combine the functions of both Incoming Only and Outgoing
Only loop keys
Maintenance
The UNIVERGE SV9100 system has several utilities to assist in troubleshooting and
diagnosing problems both during and after installation.
PCPro can remotely access the UNIVERGE SV9100 for maintenance and
diagnostics. Within PCPro, the debug terminal can be accessed to monitor the
systems activity and logging. PCPro also has built-in reports that can display alarm
data. If need be, an option in PCPro allows the technician to reset or initialize the
system remotely. If the technician determines the problem is isolated to a specific
slot, PCPro can reset only the slot in question.
The SV9100 Maintenance manual contains a number of flow charts to help
technicians diagnose and resolve problems that may arise during and after the
installation of the UNIVERGE SV9100 system.
Side Tone Auto Setup
Per each analog trunk (or all analog trunks) the most suitable Codec Filter setting for
Program 81-07 and Program 81-17 can be automatically adjusted using Programs
90-68-01 and 90-68-02.
Meet Me Conference
With Meet Me Conference, an extension user can set up a Conference with their
current call and up to 31 other internal or external parties. Each party joins the
Conference by dialing a Meet Me Conference code. Meet Me Conference lets
extension users have a telephone meeting – without leaving the office.
SV9100 General Description Manual
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Issue 2.0
The GCD-CP10 provides two blocks of 32 conference circuits (or three blocks of 32
conference circuits when the modem function is not used), allowing each block to
have any number of internal or external parties conferenced up to the block limit of
32.
Meet Me Paging
Meet Me Paging allows an extension user to Page a co-worker and privately meet
with them on a Page zone. The Paging zone is busy to other users while the meeting
takes place. While the co-workers meet on the zone, no one else can hear the
conversation, join in, or make an announcement using that zone. Meet Me Paging is
a good way to talk to a co-worker when their location is unknown. If the co-worker
can hear the Page, they can join in the conversation.
Meet Me Paging Transfer
If a user wants to Transfer a call to a co-worker but does not know where the
co-worker is, they can use Meet Me Paging Transfer. With Meet Me Paging Transfer,
the user can Page the co-worker and have the call automatically Transfer when the
co-worker answers the Page. Since Meet Me Paging Transfer works with both
Internal and External Paging, a call can be quickly extended to a co-worker
anywhere in the facility.
Memo Dial
While on an outside call, Memo Dial lets a multiline terminal user store an important
number for easy redialing later on. The telephone can be like a notepad. For
example, a user could dial Directory Assistance and ask for a client telephone
number. When Directory Assistance plays back the requested number, the caller can
use Memo Dial to jot the number down in the telephone memory. They can quickly
call the Memo Dial number after hanging up.
When a user enters a Memo Dial number, the dialed digits do not output over the
trunk. Dialing Memo Dial digits does not interfere with a call in progress.
Message Waiting
An extension user can leave a Message Waiting indication at a busy or unanswered
extension requesting a return call. The indication is a flashing MW lamp at the called
extension and a steadily lit MW lamp on the calling extension. Answering the
Message Waiting automatically calls the extension that left the indication. Message
Waiting ensures that a user does not have to recall an unanswered extension. It also
ensures that a user does not miss calls when their extension is busy or unattended.
Additionally, Message Waiting lets extension users:
2-54

View and selectively answer messages left at their extension (display multiline
terminal only)

Cancel all messages left at their extension
Features
Issue 2.0

Cancel messages they left at other extensions
An extension user can leave Messages Waiting at any number of extensions. Also,
any number of extensions can leave a Message Waiting at the same extension. A
periodic VRS announcement may remind users that they have Messages Waiting.
Microphone Cutoff
Microphone Cutoff lets a multiline terminal user turn off their telephone handsfree or
handset microphone anytime. When activated, Microphone Mute prevents the caller
from hearing conversations in the user’s work area. The user may turn off the
microphone while their telephone is idle, busy, or ringing. The microphone stays off
until the user turns it back on.
Migration – SV8100/SV8300
The Migration – SV8100/SV8300 feature allows a UNIVERGE SV8100 database to
be converted to a SV9100 database to utilize the enhanced capabilities of the
SV9100.
IMPORTANT
Older telephones on new systems may be compatible but will have certain
limitations depending on installation and feature usage. Such limitations cannot
be listed due to site specific usage. NEC always recommends migrating to the
telephones advertised as compatible for specific systems.
UX 5000 Migration
A UX5000 database cannot be converted directly to an SV9100 database.
You must first convert the UX5000 database to an SV8100 database
using SV8100 PcPro and save the database file as (*.pcp). Next, convert
the SV8100 database to SV9100 database using SV9100 PcPro.
For detailed information converting a UX5000 database to an SV8100
database, refer to the UNIVERGE SV8100 – UX5000 to SV8100
Migration Manual.
Migration – SV9100-S to SV9100-E System
The SV9100 system is available in two different system sizes and can be migrated
from the SV9100-S system to the SV9100-E system. The SV9100-S system is
limited to 48 ports and the SV9100-E system can have a maximum of 1296 ports.
Mobile Extension
A mobile extension is an external telephone (preferably a mobile phone) linked to the
UNIVERGE SV9100 via a Proxy Port to operate as an internal single line telephone
extension. The extension sends DTMF signals to the system allowing access to the
system features. A registered Mobile Extension uses one analog port (ports are
reserved in groups of two), however, no PCB support (analog or digital) is required.
The Mobile Extension port must be an unequipped extension port on the SV9100
system – no physical telephone is required on the SV9100 system.
SV9100 General Description Manual
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Issue 2.0
Callback to Cell Phone
Callback to Cell Phone allows the user to make an incoming call to a
system then hang up before the system answers (like a one ring call),
then the system calls back to the calling Cell Phone using a
pre-programmed number. The advantage is to reduce Cell Phone
charges for calls on a mobile extension system.
After receiving a call back on a Cell Phone, the user can call another
extension or make an outgoing call via the system using the mobile
extension function.
Multiple Trunk Types
The UNIVERGE SV9100 supports many different Trunks in the system (DID, E&M
Tie Lines, Loop Start, Ground Start, ISDN BRI, ISDN PRI, and T-1 trunks). The
system supports up to 400 trunks in the expanded port package, and a maximum of
56 trunks in the basic port package.
Music on Hold
Music on Hold (MOH) sends music to calls on Hold and parked calls. The music lets
the caller know that his call is waiting, not forgotten. Without Music on Hold, the
system provides silence to these types of calls. The Music on Hold source can be
internal (tone) or from an external customer-provided music source (e.g., tape deck,
or receiver, etc.). The customer-provided source can connect to a PGD(2)-U10 ADP
analog port or to a connector on the GCD-CP10.
Option Available for Using System Tone
The Music on Hold feature is enhanced to allow callers to hear a system tone instead
of playing the internal or external music.
CAUTION
In accordance with U.S. copyright law, a license may be required from the
American Society of Composers, Authors and Publishers (ASCAP) or other
similar organizations, if radio, television broadcasts or music other than
material not in the public domain are transmitted through the Music on Hold
feature of telecommunications systems. NEC Corporation of America and
NEC Infrontia hereby disclaim any liability arising out of the failure to obtain
such a license.
Name Storing
Extensions and trunks can have names instead of circuit numbers. These names
show on a multiline terminal display when the user places or answers calls.
Extension and trunk names make it easier to identify callers. The user does not have
to refer to a directory when processing calls. A name can have up to 12 digits,
consisting of alphanumeric characters, punctuation marks and spaces.
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Issue 2.0
Additional Characters Available
When using the Name Storing feature, the system now provides additional
characters which can be used. These characters are available with any option that
allows Name Storing – Speed Dial – System/Group/Station, One-Touch Keys,
Extension Name, Trunk Naming.
NEC Communications Analyst
NEC Communications Analyst is an easy to use, graphically oriented software
package that allows you to monitor and analyze telephone calls, understand
telephone usage, and cut costs. Incoming and outgoing calls are tracked accurately
along with the date and time of the call. When the incoming telephone call must be
tracked with name and/or telephone numbers, NEC Communications Analyst
requires Caller ID service from the local telephone company.
NEC Communications Analyst increases productivity, facilitates billing, and helps
detect toll fraud and telephone abuse. It also has powerful tabular (text) and graphic
report generating ability. Reports include extension/line summaries, date, time, and
department summaries, longest/most expensive calls, and most frequently called
numbers. These reports can be used to analyze your telephone as a critical business
communication tool, improve its business effectiveness, and reduce your telephone
costs. A report can be generated showing calling patterns by volume or duration on a
color-coded United States map. This can help Customer Support, Sales Order, or
Telemarketing business become more focused, more productive, and more cost
effective.
NEC E911 Security Notification
The NEC E911 Security Notification (ESN) Application Suite, an
easy-to-use yet powerful E911 notification solution. The E911 Security
Notification solution offers robust features designed specifically for
business users who want to make use of the Enhanced 911 call
notification during emergencies.
NEC Meeting Center (NMC)
The SV9100 can support the NEC Meeting Center (NMC) feature. NEC Meeting
Center, a sophisticated audio conferencing, web collaboration and mass notification
solution for the SV9100, equips your employees with the tools they need to help
them improve efficiency, lower spending by reducing the need for travel and stay
informed. As a result, your employees become more responsive and productive
through real-time sharing of information and most importantly, service your
customers better.
The maximum supported port capacity is 24 ports on one blade and integrates to the
SV9100 system using Standard SIP extensions. This means that up to 24
simultaneous people can be in one Audio Conference or in multiple Audio
Conferences at the same time (sum total equals 24). This simultaneous audio
conferencing is in addition to any web collaboration conferencing as well.
SV9100 General Description Manual
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Night Service
Night Service lets system users activate one of the Night Service modes. Night
Service redirects calls to their night mode destination, as determined by Assigned
and Universal Night Answer programming. A user typically activates Night Service
after normal working hours, when most employees are unavailable to answer calls.
The system also provides external contacts to assign one of eight Night Service
modes.
Off-Hook Signaling
Off-Hook Signaling alerts a multiline terminal user that an incoming outside call is
ringing to the station during another call. Off-Hook Signaling helps important callers
get through, without waiting in line for the called extension to become free. The
system provides the following Off-Hook Signaling options:

Called Extension Block

Automatic Signaling

Manual Signaling

Selectable Off-Hook Signaling Mode

Off-Hook Ringing

DID Call Waiting

Block Manual Off-Hook Signals

Block Camp On
One-Touch Calling
One-Touch Calling gives a multiline terminal user one-button access to extensions,
trunks, speed dial bins and selected system features. This saves time when
accessing co-workers, clients, and features they use most often. Instead of dialing a
series of codes, the user need only press the One-Touch key. An extension user can
have One-Touch keys programmed for:

Direct Station Selection – one-button access to extensions

Station Speed Dial – one-button access to stored numbers (up to 24 digits)

Speed Dial – System/Group/Station – one-button access to stored speed dialing
numbers

Trunk Calling – one-button access to trunks or trunk groups

Service Codes – one-button access to specific Service Codes
An extension user can chain dial with One-Touch Keys. For example, a user can
store the number for a company Automated Attendant in key 1 and employee
extension numbers in keys 2~5. The user can press key 1 to call the company, then
one of keys 2~5 to ring the employee to whom they want to speak.
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An extension user or system administrator can optionally store a Flash command
under a One-Touch key. This is helpful for One-Touch Keys used as Station Speed
Dial bins. The stored Flash may be helpful to access features of the connected Telco,
PBX or Centrex.
Operator
When an extension user dials 0, calls are routed to a main system Operator. The
Operator can answer and route outside calls or locate employees using the Page
feature.
A maximum of eight Operators is available.
(OPX) Off-Premise Extension
Off-Premise Extension allows a single line telephone, located remotely from the main
installation site, to access the system features with the same abilities as an
on-premise single line telephone.
Paging, External
With External Paging, a user can broadcast announcements over paging equipment
connected to external Paging zones. When a user pages one of these external
zones, the system broadcasts the announcement over the speakers. Like Internal
Paging, External Paging allows a user to locate another employee or make an
announcement without calling each extension individually.
The UNIVERGE SV9100 system allows up to eight External Paging zones, or a
common zone output provided by the CPU (Speaker 9). All other speakers (1~8)
require a port on a PGD(2)-U10 ADP, with a maximum of two external paging circuits
per module. You must have four PGD(2)-U10 ADPs to get the eight external zones.
Each external zone has an associated relay contact. When a user pages to a zone,
the corresponding contact activates (closes). This provides for Paging amplifier
control.
Combined Paging
Use Combined Paging when you want to simultaneously Page into an internal and
corresponding external zone. For example, you can Page your company warehouse
and outside loading dock at the same time. Combined Paging is available for zones
1~8 and All Call. You can program a Function Key as a Combined Paging key. Using
the External Page Function Key, when an All Call External Page Function Key is
programmed, it includes both the external zones and the assigned internal zone(s). If
the internal page zone is busy or there are no extensions in a page group, the
announcement is made on the external zones only.
SV9100 General Description Manual
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Paging, External (VRS)
Paging, External (VRS) enables the use of prerecorded VRS messages for External
Paging. The advantage of this feature is saving time for the users who regularly use
External Paging with the same announcements.
Paging, Internal
Internal Paging lets extension users broadcast announcements to other multiline
terminal users. When a user makes a Zone Paging announcement, the
announcement broadcasts to all idle extensions in the zone dialed. With All Call
Paging, the announcement broadcasts to all idle extensions programmed to receive
All Call Paging. An extension can be a member of only one Internal Paging Zone.
Like External Paging, Internal Paging allows a user to locate another employee or
make an announcement without calling each extension individually.
Combined Paging
Use Combined Paging when you want to simultaneously Page into an internal and
corresponding external zone. For example, you can Page your company warehouse
and outside loading dock at the same time. Combined Paging is available for Paging
zones 1~8 and All Call. Optionally, you can change the Combined Paging
assignments. For example, you can associate External Paging Zone 1 with Internal
Paging Zone 4. You can program a Function Key as a Combined Paging key. When
an All Call External Page Function Key is programmed, it includes both the external
zones and the assigned internal zone(s). If the internal page zone is busy or there
are no extensions in a page group, the announcement is made on the external zones
only.
Park
Park places a call in a wait state (called a Park Orbit) so that an extension user may
pick it up. There are two types of Park: System and Personal. System Park allows a
user to have a call wait in System Orbit. Personal Park allows a user to Park a call at
their extension so a co-worker can pick it up. After parking a call in orbit, a user can
Page the person receiving the call and hang up. The paged party can dial a code or
press a programmed Park key to pick up the call. With Park, it is not necessary to
locate a person to handle their calls. A call parked for too long recalls the extension
that initially parked it, however the call remains in the park orbit until it is answered.
There are 64 Park Orbits (1~64) available for use.
Extended Park
An extension Class of Service determines whether it uses the normal Park Orbit
Recall time or the Extended Park Orbit Recall time. The times are set in system
programming. When an extension with Extended Park Recall Class of Service option
parks a call, it recalls after the Extended Park Orbit Recall time. When an extension
with the Normal Park Orbit Recall Class of Service option parks a call, it recalls after
the normal Park Orbit Recall time, however the call remains in the park orbit until it is
answered.
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Programmable Function Key and Service Code Available for Personal Park
The Personal Park feature is enhanced by using a Programmable Function Key or
service code (3-digit or 1-digit) to place a call in Personal Park. This option is
available for multiline terminals, single line sets, and UNIVERGE SV9100 Wireless
telephones and can be used for analog or ISDN trunks.
Personal Park at a Co-Worker’s Extension
The Personal Park feature allows an extension user to place an outside
call, which is on hold, on Personal Park at a co-worker’s extension after
placing an intercom call. This feature is available for keysets, SLTs, IP
terminals and IP DECT terminals.
PBX Compatibility
You can connect your telephone system trunks to Centrex/PBX lines, rather than to
Telco trunk circuits. This makes the trunk inputs into the system 500/2500 type
compatible Centrex/PBX extensions, rather than Telco circuits. PBX Compatibility
lets the system be a node (i.e., satellite) in a larger private telephone network. To
place outside calls when the system is behind a PBX, telephone system users must
first dial the PBX trunk access code (usually 9).
The system provides the following PBX Compatibility options:

PBX Trunk Access Code Screening
The system can monitor the numbers users dial and screen for PBX trunk access
codes. The system can screen for up to four groups of trunk access codes. The
codes can have one or two digits, consisting of the digits 0~9, # and . (You can
use Line Key 1 as a wild card entry.)

PBX Trunk Toll Restriction
The system can provide the Toll Restriction for the PBX trunk, or restriction can be
handled solely by the connected PBX. If the telephone system provides the
restriction, it restricts the digits dialed after the PBX access code.

PBX Call Restriction
When the telephone system does the Toll Restriction, it can further restrict users
from dialing PBX extensions. In this case, the only valid numbers are those dialed
after the PBX trunk access code. The only PBX facilities telephone system users
can access are the PBX outside trunks.

Automatic Pause
The system automatically pauses when it sees a PBX trunk access code during
manual dialing, Speed Dialing, Last Number Redial, Repeat Redial and Save
Number Dialed. This gives the connected PBX time to set up its trunk circuits.
PC Programming
The UNIVERGE SV9100 has three different methods for programming. The first is
via the handset, the second is by PCPro and third by WebPro.
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PCPro is a Microsoft Windows based application. It allows the technician/system
administrator to download a database from the system, make changes, and then
upload.
The WebPro application is a web server running on the GCD-CP10 blade of the
SV9100 system. No special installation program is required. When programming the
system, use Internet Explorer other web browsers are not currently supported.
Outbound IP Connection
Outbound IP Connection for PC Programming allows the system to make
a PC Pro Connection via an outgoing call over IP, to a pre-programmed IP
Address, upon receipt of an incoming CO call matching a
pre-programmed CLI. When the target number of DID incoming call
matches with the service code of ‘Outbound IP Connection’ the SV9100
compares the received CLI with the registered CLI (Program 90-69-03).
When the received caller ID and registered caller ID match, the SV9100
sends a TCP establishment request to a waiting PCPro application. When
the caller ID does not match, a busy tone is sent to the caller.
Alternatively, via dialing service code from a Multiline Terminal, an
outgoing IP connection can be made to a waiting PCPro terminal with a
pre-programmed IP Address. This allows for a pre-authorized connection
for programming purposes without using CO Lines and potentially
reducing the cost of calls for maintenance. A fixed, encrypted, user ID and
password are used to verify the connection.
Power Failure Transfer
Power Failure Transfer ensures that a customer has access to the Central Office
network during a power outage. The CO/PBX tip and ring are automatically
transferred to a DTL or ITL multiline terminal with a PSA-L adapter installed.
Prime Line Selection
Prime Line Selection allows a multiline terminal user to place or answer a call over a
specific trunk by lifting the handset. The user does not have to press keys or dial
codes. This simplifies handling calls on a frequently used trunk.
Prime Line Selection has the following two modes of operation:

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Outgoing Prime Line Preference
Lifting the handset seizes the Prime Line. Outgoing Prime Line Preference would
help a telemarketer who always needs a free line to call prospective clients. The
telemarketer lifts the handset and the Prime Line is always available. (Outgoing
Prime Line Preference may be affected by Incoming Prime Line Preference).
Features
Issue 2.0

Incoming Prime Line Preference
When the Prime Line rings the extension, lifting the handset answers the call.
Incoming Prime Line Preference could benefit the Service Department dispatcher
who must quickly answer customer service calls and then dispatch repair
technicians. When a customer calls in, the dispatcher lifts the handset to get their
call. (Incoming Prime Line Preference can optionally seize an idle line
appearance.)
Private Line
A Private Line is a trunk reserved for a multiline terminal for placing and answering
calls. A user with a Private Line always knows when important calls are for them.
Additionally, the user has their own trunk for placing calls that is not available to
others in the system.
Programmable Function Keys
Each multiline terminal has Programmable Function Keys that simplify placing calls,
answering calls, and using certain features. You can customize the function of a
multiline terminal programmable key from each multiline terminal. Depending on your
telephone style, you can have up to 48 Programmable Function Keys.
Programming from a Multiline Terminal
System Programming can be performed from any display multiline terminal. Most
programming changes become effective immediately. Other programming changes
become effective after the data is backed up from temporary memory to permanent
memory.
Pulse to Tone Conversion
An extension user can use Pulse to Tone Conversion on trunk calls. Pulse to Tone
Conversion lets a user change their extension dialing mode while placing a call. For
systems in a Dial Pulse area, this permits users to access dial-up Other Common
Carriers (OCCs) such as MCI from their DP area. The user can, for example:

Place a call to an OCC over a DP trunk.

Depending on programming:
Manually implement Pulse to Tone Conversion.
- OR -
Wait 10 seconds.

Dial the OCC security code and desired number. The system dials the DTMF digits
after the conversion.
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Redial Function
Users can press Redial to cycle through the last 10 outside numbers dialed. Pressing
# redials the number displayed. Users can also press Redial and dial a System
Speed Dial bin number to access System Speed Dial.
Remote (System) Upgrade
With PCPro or WebPro, the UNIVERGE SV9100 can be remotely upgraded to a
newer version of main system software. When a new version of main system
software is released, a firmware package file is provided. Using the PCPro or
WebPro application, a technician can remotely upgrade the firmware on the
GCD-CP10. The upgrade can be applied immediately, or at a scheduled date and
time. Remote Upgrade is supported only via a LAN connection. A modem connection
is NOT supported for Remote Upgrade.
Repeat Redial
If a multiline terminal user places a trunk call that is busy or unanswered, they can
have Repeat Redial try it again later on. The user does not continually have to try the
number again – hoping it goes through. Repeat Redial automatically retries it until
the called party answers (the number of retries is based on system programming).
Resident System Program
When power is applied to the system, the hardware configuration is scanned and
Resident System Program default values are assigned including terminal types [e.g.,
PGD(2)-U10 ADP or DSS Console]. This enables immediate operation, even before
the system is programmed to accommodate the individual site requirements.
Reverse Voice Over
While on a call, Reverse Voice Over lets a busy multiline terminal user make a
private Intercom call to an idle co-worker. The idle co-worker can be at a multiline
terminal or single line telephone. The busy user presses a programmed Reverse
Voice Over key to make a private call to a specified co-worker. The initial caller
cannot hear the Reverse Voice Over conversation. The private Intercom call
continues until the Reverse Voice Over caller presses the key again. The initial call
can be an outside call or an Intercom call.
Reverse Voice Over could help a salesman, for example, when placing a call to an
important client. The salesman can talk with the client and give special instructions to
a secretary – without interrupting the initial call.
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When the multiline terminal is idle, the Reverse Voice Over key functions the same
as a Hotline or One-Touch key. A multiline terminal Reverse Voice Over key also
shows at a glance the status of the associated extension:
When the key is . . .

NOTE
The associated extension is. . .
Off
Idle
On
Busy or call ringing
Fast Flash
In Do Not Disturb
When the destination extension is idle, the Reverse Voice Over provides one button
calling to the associated extension (like a Hotline key). An extension user cannot,
however, use the Reverse Voice Over key to Transfer calls by one-touch operation.
RGA Conference
The maximum Port Capacity Supported is 32 Ports on one blade and integrates to
the SV9100 system using the backplane. A total of 32 simultaneous people can be in
one Audio Conference or in multiple Audio Conferences at the same time (sum total
cannot exceed 32).
The extensive RGA feature set is conveniently managed through the built-in
Web-Based Administration tool. This tool emphasizes sophistication in a
simple-to-understand format that features integrated help for each topic.
The RGA Conference application provides the following features:

A maximum of 32 Audio Conference ports.

Reservation-less and Reservation based audio conferences.

Basic Conference features:

Select entry and exit tones.

Select memorable vanity PINs.

Select name announcement on/off.

Select enter audio conference muted on/off etc.

Schedule recurring audio conferences via the Web Portal.

Use Microsoft Outlook® iCalendar application to send invitations to desired
participants.

Conduct audio conference with or without Moderator presence required.

See real time view of a running audio conference via Web Portal. Participants can
be viewed by name or by Caller ID.

Display loudest speaker – helps identify and mute participants that may be
inadvertently injecting noise or echo into the audio conference.

Exercise multiple in-conference controls via phone key presses or the Web Portal.

On-the-fly dial out and add participants to a running conference.
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


Transfer participants between conferences via the Web Portal.

Raise Hand to get Moderator’s attention.

Send a detailed end of conference summary report to the Moderator after a given
conference ends.
Enhancement I License features:

Turn recording on/off.

Conference recording capacity: 1000 minutes

Record entire conference or excerpts from a conference.

Conference playback via Windows Media Player®.

Conference playback via IVR.
Language License Features

Activates one additional language. Pre-installed language packages are English,
Spanish and French. Default: (English is selected)
Audio Conferencing Application
Audio Conferencing Application provides rich conferencing experience for
demanding users.
Conferencing Capacity

Audio Conference Ports: 32

Audio Recording storage capacity: 16 hours
RGA Router
The NEC GCD-RGA Router Gateway blade is a plug-in blade for the UNIVERGE
SV9100 Communications Server that offers a business-class routing/switching
solution as well as application hosting. The GCD-RGA provides a WAN Router and
4-Port Gigabit Ethernet Switch in a single SV9100 blade. The RGA business-class
features include multiple highly-configurable VPN connections, flexible QoS setup for
each LAN port and a powerful Firewall.
The extensive RGA feature set is conveniently managed through the built-in
Web-Based Administration tool. This tool emphasizes sophistication in a
simple-to-understand format that features integrated help for each topic.
Each GCD-RGA blade comes with a built-in router application that provides the
following features:
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
DHCP Server

WAN Router

Dynamic DNS

Universal Plug and Play (UPnP)

NAT capabilities including 1-to-1 NAT and/or Port Forwarding
Features
Issue 2.0

Virtual Private Network (VPN)

Quality of Service (QOS)

Firewall

Services Management

4-Port Gigabit Ethernet Switch

Web-based administration

The GCD-RGA is also an Application Server blade that supports the RGA
Conference application. Refer to the RGA Conference feature for more information.
Ringdown Extension, Internal/External
With a Ringdown Extension, a user can call another extension, outside number, or
Speed Dialing number by lifting the handset. The call automatically goes
through – there is no need for the user to dial digits or press additional keys.
Ringdown Extensions are frequently used for lobby telephones, where the caller lifts
the handset to get the information desk or off-site Reservation Desk.
After the Ringdown Extension user lifts the handset, ringdown occurs after a
programmable interval. Depending on the setting of this interval, the extension user
may be able to place other calls before the ringdown goes through.
Ring Groups
Ring Groups determine how trunks ring extensions. Generally, trunks ring extensions
only if Ring Group programming allows. For example, to make a trunk ring an
extension:

Assign the trunk and the extension to the same Ring Group.

In the extension Ring Group programming, assign ringing for the trunk.
Any number of extensions and trunks can be in a specific group.
The system allows:

Ring Groups = 1~100

In-Skin Voice Mail = 102

Centralized Voice Mail = 103
If an extension has a line key for the trunk, Ring Group calls ring the line key. If the
extension does not have a line key, the trunk rings the line appearance key. If an
extension has a key for a trunk that is not in its ring group, the trunk follows Access
Map programming.
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Room Monitor
Room Monitor lets an extension user listen to the sounds in a co-worker’s area. For
example, the receptionist could listen for sounds in the warehouse when it is left
unattended. To use Room Monitor, the initiating extension and the receiving
extension must activate it.
When using multiline terminals for monitoring, an extension user can only monitor
one extension at a time. Many extensions can monitor the same extension at the
same time. However, only one single line telephone can monitor another single line
telephone at a time.
Room Monitor for Single Lines
This option enables you to monitor the room status through your single line
telephones. Between multiline terminals, the monitored room status is picked up by
the telephone microphone and the activity is heard through the speaker of the
monitoring multiline terminal. Between single line telephones, at the station to be
monitored, a user goes off-hook and dials a service code and the extension number
of the monitoring telephone. At the monitoring station, a user goes off-hook and dials
a service code and the extension number of the monitored telephone.
The activity of the area where the monitored telephone is placed can then be heard
at the monitoring telephone. This service is available until the handset of the
monitored telephone is placed on-hook.
CAUTION
The use of monitoring, recording, or listening devices to eavesdrop, monitor,
retrieve, or record telephone conversation or other sound activities, whether
or not contemporaneous with transmission, may be illegal in certain
circumstances under federal or state laws. Legal advice should be sought
prior to implementing any practice that monitors or records any telephone
conversation. Some federal and state laws require some form of notification to
all parties to a telephone conversation, such as using a beep tone or other
notification methods or requiring the consent of all parties to the telephone
conversation, prior to monitoring or recording the telephone conversation.
Some of these laws incorporate strict penalties.
Save Number Dialed
Save Number Dialed allows an extension user to save their last outside number
dialed and easily redial it later on. For example, an extension user can recall a busy
or unanswered number without manually dialing the digits. The system retains the
saved number until the user stores a new one in its place or clears the stored one.
Save Number Dialed saves in system memory a dialed number up to 24 digits. The
number can be any combination of digits 0~9, # and . The system remembers the
digits regardless of whether the call was answered, unanswered or busy. The system
normally uses the same trunk group as for the initial call. However, the extension
user can preselect a specific trunk if desired.
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Secondary Incoming Extension
Secondary Incoming Extensions (SIEs) are incoming appearance keys of actual
stations assigned in the system. SIE keys are assigned to programmable function
keys and can appear on an individual station, or multiple stations. Incoming internal
calls, ringing DIL/Tie/DID/CO Transfer calls, or call forwarded calls can be picked up
from an SIE.
Secretary Call Pickup
Secretary Call Pickup lets a multiline terminal user easily reroute calls intended for a
co-worker to themselves. By pressing a Secretary Call Pickup key, the user can have
all calls to a co-worker telephone ring or voice-announce theirs instead. Secretary
Call Pickup is a simplified type of Call Forward with Follow Me for employees that
work closely together. This feature is helpful to customer service representatives that
must frequently cover other clients. When a representative leaves their desk, an
associate could press the Secretary Call Pickup key to intercept all their calls.
An extension can have Secretary Call Pickup keys for any number of extensions,
limited only by the available number of programmable keys.
Secretary Call (Buzzer)
Secretary Call lets two co-workers alert each other without disturbing their work. To
have Secretary Call, both co-workers must have multiline terminals with Secretary
Call buzzer keys. When a user presses their buzzer key, the system alerts the called
extension by sending a splash tone and flashing the called extension buzzer key.
The called user can respond by placing an Intercom call to the calling party.
The called extension buzzer key continues to flash and the splash tone is heard until
either user cancels the Secretary Call. A secretary could use this feature, for
example, to get a message through to the boss in an important meeting. After being
alerted, the boss could call the secretary when it is most convenient.
An extension can have Secretary Call keys for any number of extensions, limited
only by the available number of programmable keys.
Security
This system supports the following built-in simple security features:

Warning Message (Watch Mode)
Automatically and periodically send the Watching (VRS) Message from built-In
Speaker on Multiline Terminal or external paging adapter during nightmode.
Enable to accommodate with 3rd Party PIR (Passive Infrared Sensor) or
Emergency Button to provide security feature such as Auto-Emergency Call with
Warning (VRS) Message sending.
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
Remote Inspection
Automatically ring the terminal with pre-programmed schedule in order to check
whether users answer or not. If not answered, Emergency Call is placed to
predefined destination automatically.
Selectable Display Messaging
An extension user can select a programmed Selectable Display Message for their
extension. Display multiline terminal callers see the selected message when they call
the user extension. Selectable Display Messaging provides personalized messaging.
For example, an extension user could select the message GONE FOR THE DAY.
Any display multiline terminal user calling the extension may hear a DND signal and
then see the message. See table below for a list of the standard messages.
An extension user can add digits for date, time or telephone number after messages
1~8 and 10 (up to 24 characters). For example, an extension user could select the
message ON VACATION UNTIL and then enter the date. Callers see the original
message followed by the appended date. They could then tell when the user was
coming back from vacation. The system allows all telephones to use the Selectable
Display Messaging feature at the same time.
All telephones can use Selectable Display Messaging at one time.
The default messages are:
Table 2-2 Selectable Display Messaging Defaults
No.
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Message
Change “#” to...
1
IN MEETING UNTIL ##:##
Time (when meeting done)
2
MEETING ROOM - ########
Room Name or extension
3
COME BACK ##:##
Time (when returning)
4
PLEASE CALL ###########
11 digits (telephone number)
5
BUSY CALL AFTER ##:##
Time (when returning)
6
OUT FOR LUNCH BACK ##:##
Time (when returning)
7
BUSINESS TRIP BACK ##/##
Date (when returning)
8
BUSINESS TRIP ##########
10 digits (where reached)
9
GONE FOR THE DAY
10
ON VACATION UNTIL ##/##
11~20
MESSAGE 11~20
Date (when returning)
Features
Issue 2.0
Selectable Ring Tones
An extension user can change the way trunks or internal calls ring their telephone.
Selectable Ring Tones allow an extension user to set up unique ringing for their calls.
This is important in a crowded work area where several telephones are close
together. Because their telephone has a characteristic ring, the user always can tell
when their telephone is ringing.
Serial Call
Serial Call transfers a call so it automatically returns to the transferring extension.
Serial Calling saves transferring steps between users. For example, a Customer
Service Representative (CSR) has a client on the telephone who needs technical
advice. The CSR wants to send the call to Technical Service, but needs to advise the
client of certain costs when Technical Service is done. Rather than transferring the
call back and forth, the CSR can use Serial Call to Technical Service and announce,
“I have Ted on the telephone. I need to talk to him again. Just hang up when you’re
done, and I’ll get him back.”
Simple MCU Video
The Simple MCU Video feature provides a built in video conferencing MCU for up to
four standard SIP phones using the Remote Conference feature of the SV9100
system.
The video functionality can also be set to use system VoIP DSP resources for
non-MCU video conferencing if peer-to-peer calls between standard SIP phones is
disabled or not supported by the terminal used. If the system is set to allow
peer-to-peer calls between standard SIP stations then no system DSP resources are
required to support the video functionality between standard SIP phones.
Simple Network Management Protocol (SNMP)
SV9100 system software contains Simple Network Management Protocol (SNMP)
support that functions with Private MIB’s and SNMP traps. Typically, an administrator
uses an SNMP application to centrally manage network devices. Using SNMP on the
SV9100 allows it to be managed alongside these other network devices. The
SV9100 is considered as an SNMP Agent that can talk to an SNMP application.
Private MIBS allow an SNMP application to make very specific requests to the
SV9100 to obtain useful information from the system. Below are examples of the
different types of information that is available:

Hardware Key Code

Installed Hardware

System Software

System Date and Time

Installed licenses
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
VOIP Information
SNMP traps can be used for the purpose of monitoring SV9100 alarms via SNMP.
When any of the alarms are triggered on the SV9100, they can be reported in the
SNMP application.
Single Line Telephones, Analog 500/2500 Sets
The system is compatible with 500 type (Dial Pulse) and 2500 type (DTMF) analog
single line telephones (SLTs). You can install single line telephones as On-Premise or
Off-Premise extensions. Single line telephone users can dial codes to access many
of the features available to multiline terminal users. With single line telephones, you
can have your system simulate PBX operation.
There are 320 single line telephones available (this number may be restricted due to
system power requirements).
When installing single line telephones you must have:

A port on an LCA blade for each single line telephone installed.

If you have 2500 sets, at least one block reserved on the GCD-CP10 for analog
extension DTMF reception.
DTMF Dial Out Timer Added
A program is added for DTMF dialing, Program 20-03-07 : System Options for Single
Line Telephones – Trunk Call Dial Forced Sending Start Time (Forced Dial). When
Program 20-03-03 : System Options for Single Line Telephones – SLT DTMF Dial to
Trunk Lines is set to 0 (receive all digits before sending), the system follows the
timers in Program 20-03-04 and Program 20-03-07.
The timer in Program 20-03-04 System Options for Single Line Telephones – Dial
Sending Start Time for SLT or ARS resets when the user dials another digit.
The timer in Program 20-03-07 does not reset when a digit is dialed. The user must
finish dialing all the digits before this timer expires (entries: 0~64800 seconds,
default: 0).
Softkeys
Each display telephone provides interactive Softkeys for intuitive feature access. It is
no longer necessary to remember feature codes to access the telephone advanced
features because the function of the Softkeys change as the user processes calls.
Additional options allow you to fine tune the multiline terminal volume levels for
handset receive and transmit, speaker volume, ringer and handset volume, and
headset volume levels. You can also customize the point at which the built-in
speakerphone switches from transmit to receive; a boon for noisy environments. The
display telephones also have a contrast control for the LCD display.
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Speed Dial – System/Group/Station
Speed Dialing gives an extension user quick access to frequently called numbers.
This saves time, for example, when calling a client with whom they deal often.
Instead of dialing a long telephone number, the extension user dials the Speed
Dialing code.
There are three types of Speed Dialing: System, Group and Station. All co-workers
can share the System Speed Dialing numbers. All co-workers in the same Speed
Dialing Group can share the Group Speed Dialing numbers. Station Speed Dialing
numbers are available only at a user extension. The system has 10000 Speed
Dialing bins that you can allocate between System and Group Speed Dialing and a
maximum of 64 Speed Dialing Groups are available. Each extension has 10 Station
Speed Dial bins.
Each Speed Dialing bin can store a number with up to 24 digits.
When placing a Speed Dialing call, the system normally routes the call through Trunk
Group Routing or ARS (whichever is enabled). Or, the user can preselect a specific
trunk for the call. In addition, the system can optionally force System Speed Dialing
numbers to route over a specific Trunk Group. User preselection always overrides
the system routing.
System Bins Limited to 1000 with Speaker Key or #2 Service Code
Though there are 10000 Speed Dialing bins available in the system, once
programmed, these bins can currently only be dialed using the Directory Dial feature
(Press Directory key + SYS softkey + use arrow keys to locate number, or enter the
Speed Dial bin name + Speaker to place call.)
The Speaker and service code #2 operations are not available for any 4-digit Speed
Dial System bin number.
DSS Console Chaining
DSS Console chaining allows an extension user with a DSS Console to chain to a
Speed Dialing number stored under a DSS Console key. The stored number dials out
(chains) to the initial call. This can, for example, simplify dialing when calling a
company with an Automated Attendant. You can program the bin for the company
number under one DSS Console key (e.g., #200) and the client extension number
under the other (e.g., #201). The DSS Console user can press the first key to call the
company, wait for the Automated Attendant to answer, then press the second key to
call the client (extension 400).
The DSS Console user can also chain to a Speed Dialing number dialed manually,
from a Programmable Function Key or a One-Touch Key.
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Storing a Flash
To enhance compatibility with connected Centrex and PBX lines, a Speed Dialing bin
can have a stored Flash command. For example, storing 9 Flash 926 5400 causes
the system to dial 9, flash the line, and then dial 926 5400. The Flash can be stored
by the user from their telephone or by the system administrator during system
programming.
Using a Programmable Function Key
To streamline frequently-called numbers, a Speed Dialing Programmable Function
Key can also store a Speed Dialing bin number. When the extension user presses
the key, the telephone automatically dials out the stored number. This provides true
one-touch calling via a telephone function key.
Cursor Key Operation
By pressing the Right Cursor key, the user can access all directory menus. If the
terminal is not allowed access to Speed Dial and/or Telephone Book numbers or no
telephone numbers are programmed in those areas, they are skipped.
Enhancements

With Version 2000 (2.00 or higher) Speaker and service code #2 or #4
operations are now available for any 4-digit Speed Dial System/Group bin
number depending on new Program 13-01-05.
Speed Dial – Telephone Book
Speed Dial – Telephone Book is a part of the Speed Dialing system. A maximum of
200 Telephone Books are supported per system. Individual extensions can be
assigned up to two Telephone Books. Each Telephone Book can contain up to 450
alphabetical entries. Each of the 200 Telephone Books can have the 450 entries
separated into 40 different Telephone Book Groups providing a quicker search
capability to the user.
For example, Telephone Book 1 represents equipment manufacturer ABC
Corporation. The ABC Corporation is divided into three groups; Sales, Service, and
Parts. When a user needs to search the ABC Corporation Telephone Book for a
Sales number, the search from all 450 entries in the ABC Corporation Telephone
Book can be narrowed to the entries in the Sales Group only.
Station Hunt
After calling a busy extension, a call immediately hunts to the next available member
of the Hunt Group (Department Group). The caller does not have to hang up and
place another Intercom call if the first extension called is unavailable.
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Station Message Detail Recording
Station Message Detail Recording (SMDR) provides a record of both system trunk
calls and internal calls. Typically, the record outputs to a customer-provided printer,
terminal, or SMDR data collection device. SMDR allows you to monitor the usage at
each extension and trunk. This makes charge-back and traffic management easier.
SMDR provides the following options:

Abandoned Call Reporting

Blocked Call Reporting

Customized Date Format

Transferred Call Tracking

Data Call Tracking

Digit Counting

Digit Masking

Duration Monitoring

Extension Exclusion

PBX Call Reporting

Trunk Exclusion

Usage Summaries

Extension Name or Number
Station Name Assignment – User Programmable
This feature allows a user to program the Station Name for their telephone extension
or any extension in the system. The name is displayed on the multiline terminal LCD
when an intercom or K-CCIS call is placed.
Station Relocation
Station Relocation allows a station to be moved from one location to another, without
having to reprogram the station data. The stations features and extension number
are the same after it is moved to the new location.
SV9100 NetLink
The NetLink feature allows up to 50 sites to be linked together over a Data
Communication IP NetLink that allows Remote Sites to have the same service
features as the main site acting as one system. Systems can be installed separately
in the same building or in remote offices connected via a qualified IP network.
With NetLink, the maximum system capacity still applies (400 Trunks and 960
Stations), but the ports can be distributed between sites using an SV9100
CHS2UG-US chassis at each location.
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Each site requires a GPZ-IPLE daughter board and SD-B1 (4GB) card installed on its
GCD-CP10 blade. The GCD-CP10 blade at each Remote Site must have the same
system data as the Main Site GCD-CP10 blade. The Main Site automatically uploads
the system data to Remote Sites anytime the data is changed.
The main site requires a proper SV9100 NETLINK NODE license for each remote
site.
When communication failure occurs between the Main Site and any Remote Site,
The Main Site GCD-CP10 blade automatically changes to survival mode and
operates as a stand-alone system. If multiple Remote Sites are installed, a Remote
Site can be assigned as a temporary Main Site to control remaining connected sites.
NetLink Multi-SIP Carrier
Multiple SIP Trunk carriers can be utilized when NetLink is configured.
SV9100 PoE Gigabit Switch
The NEC PoE Gigabit Switch card (GSWU) is a fully managed switch which brings
gigabit speeds to users while adding a whole new level of intelligence and security to
networks.
The eight 10/100/1000 Mbps ports enable users to take advantage of the Gigabit
Ethernet interfaces. The NEC PoE Gigabit Switch Card supports the UNIVERGE
SV9100 and SV8300 systems.
All user ports can support up to Gigabit Ethernet and may support the primary Layer
2 protocols also, with an emphasis on QoS features such as 802.1p and Diffserv.
The GCD-ETIA blade has eight RJ45 ports for 10BASE-T, 100BASE-TX and
1000Base-T along the front. The GCD-ETIA design is based on one card and one
software build. However, all the cards in the system are managed as a Master/Slave
configuration. The Master provides full distributed Layer 2 management to all
Ethernet Switch cards in the system.
The GCD-ETIA can be a standalone blade providing 8 Gigabit Ethernet PoE ports.
However, the real advantage with this blade is that additional blades can be “stacked”
by external “daisy chain” connections to provide up to 76 contiguous ports (all on the
same managed domain/network). Below are the primary features of the card set.
Switches, unlike hubs, use microsegmentation to create collision domains, one per
connected segment. This way, only the Ethernet devices which are directly
connected via a point-to-point link, or directly connected hubs are contending for the
medium. By eliminating collisions, full-duplex point-to-point connections on the
switch are possible.
When multiple blades requiring Ethernet data connections are installed in a
UNIVERGE SV9100 chassis, the GCD-ETIA can provide a neat and simple
installation.
The GCD-ETIA is an in-skin, fast Ethernet switching hub unit that provides the
following services:

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Eight 10/100/1000 Gigabit Ethernet ports
Features
Issue 2.0

PoE
802.3af compliant, supplies up to IEEE standard maximum 15.4W on eight 10/100/
1000 ports Link/ACT, POE System

Simplified QoS management using 802.1p, Diffserv or ToS traffic prioritization
specifications

Granular security and QoS implementation

802.1Q based VLANs enable segmentation of networks for improved performance
and security

VLAN
Port Based and 802.1Q Tag-based VLANS Management VLAN

Automatic configuration of VLANs across multiple switches through GVRP/ GARP

Auto MDI/MDIX

Port Mirroring
Traffic on a port can be mirrored to another port for analysis with a network
analyzer

Firmware Upgrade

Built in Web UI for easy browser-based configuration (HTTP)

Rate Limiting

Ingress Policer

Egress rate control
SV9100 Terminals
The SV9100 is a full-featured IP based communications system providing a rich
feature set with pure Voice over IP (VoIP) communications, across corporate Local
and Wide Area Networks (LAN and WAN).
The DT700/DT800 series telephones provide a converged infrastructure at the
desktop, with a 10Base-T/100Base-TX connection to the LAN and built-in hub for a
PC connection to the telephone itself. The system can provide peer to peer
connections between the DT700/DT800 series telephones with voice compression,
offering existing IP telephone features with an enhanced user interface. On the WAN
side, the system can provide peer to peer connections over IP networks with the
voice compression, on CCIS over IP or Remote Unit over IP.

Remote Unit over IP is available only for the SV9300.
NOTE
The SV9100 can provide legacy line/trunk interfaces to support the existing Time
Division Multiplexing (TDM) based infrastructure, such as analog telephones, digital
telephones (DT300/DT400 series), analog networks and digital networks (T1/E1,
ISDN, etc.).
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SV9100 UC Suite
The SV9100 UC Suite allows users to control their SV9100 terminal from their PC
(Deskset mode) or the PC can become their SV9100 terminal (Softphone - IP Soft
Phone Mode).
Through licensing control and user selection, the application can be tailored to meet
the needs of a variety of end users. Additional utilities are provided as part of the UC
Suite:

Answering Center – with UC Suite, the Answering Center supports additional
features to be utilized with the UC Client to provide efficient call handling in a
multi-tenant environment. For example, if a receptionist is required to answer calls
for a variety of different businesses, the Answering Center module will identify the
company being called and display information on the receptionist’s screen to assist
with handling the call.

NOTE

CRM Integration license (license code 5310 in Program 10-50-01) and SV9100
system software Version 1000 or higher is required for Answering Center.
Outlook Add-In – allows the user to dial out, end call, conference, transfer and
perform screen pops through the Contacts folder within Microsoft Outlook. With UC
Suite, a separate installation of the Outlook Add-In is included to provide Outlook
functionality with the Web Client. This eliminates the need for a client license as the
new Outlook Add-In can be configured to point to the UC Server for call control.
With UC Suite, the Outlook integration is enhanced to include the ability to
associate a Presence State with an Outlook Calendar Appointment, and to add
telephone numbers from an Outlook Contact to the UC Client Speed Dial list.

NOTE

SV9100 system software Version 1000 is required for Presence Setting from
Outlook Calendar.
Salesforce.com adapter – with UC Suite, Salesforce.com provides access to the
following operations through the Salesforce.com interface:

Call contact phone number

Dial phone number directly

Answer incoming call

End active call

Hold active call

Retrieve a Held call

Transfer active call
Additionally, with an Enterprise or Unlimited account, the Salesforce integration
module also provides the following feature:

Pop contact on incoming call that matches phone number.
With UC Suite, Salesforce.com screen pops are also supported with the
Professional edition.
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The Salesforce.com integration module requires a Salesforce.com Professional,
Enterprise, or Unlimited Edition account. The integration module is compatible with
the following browsers: Internet Explorer® 9 or higher, Firefox® 15 or higher and
Google Chrome™ browser Version 21 or higher.

NOTE
CRM Integration license (license code 5310 in Program 10-50-01) and SV9100
system software Version 1000 are required for Salesforce.com integration.

Telephony Service Provider (TSP) – with UC Suite, the 1st Party TSP installed with
Desktop supports additional functionality such as transfer, conference, hold and
unhold.

Video Test Tool – Helps verify that the Softphone can communicate with and utilize
the video camera connected to the PC.

Integration Toolkit – The UC Suite has the ability to support integration with a
variety of popular third-party CRM applications. These integrations typically allow
the third-party software to dial numbers stored within the application and screen
pop entries based upon Caller ID recognition. However, many companies use
CRMs (Customer Resource Management) packages that are industry-specific or,
in some cases, internally developed.
In order to provide another means to integrate with third-party applications, the
Integration Developer’s Toolkit allows users to develop their own interface to
the Desktop Suite.

NOTE
CRM Integration license (license code 5310 in Program 10-50-01) and SV9100
system software Version 1000 are required for the Integration Toolkit.
UC Client
The UC Client enhances the operation of the NEC digital telephone set by providing
easy access to common, and not so common, UNIVERGE SV9100 voice control
features. This software application provides a very intuitive user interface that can be
conveniently located at the top or bottom of the PC screen. The user interface can
even "shrink" into the edge of the screen and become visible when a call arrives, or
when the user moves the mouse to the edge of the display.
In addition to quick access to these SV9100 features, the UC Client provides a call
log for easy viewing of recent received, missed, or made calls – just like your cell
phone. It also includes a directory to keep your commonly dialed numbers close at
hand, and optional features like voice recording, personal greeting, and screen pops
using Microsoft Outlook, ACT! 2005 or higher, Goldmine 6.7 or higher,
Salesforce.com, Time Matters and Tigerpaw®. With UC Suite, Browser-based CRM
applications can screen pop a record.

NOTE
CRM Integration license (license code 5310 in Program 10-50-01) and SV9100 system
software Version 1000 are required for Salesforce.com Time Matters, Tigerpaw,
Answer Center integration and Browser-based CRM integration.
SV9100 General Description Manual
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UC Suite users that are also Contact Center agents can perform Contact Center
functions from within the UC Client. Contact Center functions included in the UC
Client are Login, Logout, Off Duty, Wrap Up, view Agent Monitor, and view Queue
Monitor.
UC Client has the following main components:

SV9100 UC Client Software
This application runs on a PC and provides the PC-based GUI (Graphical User
Interface) and features.

Headset (Optional)
The headset can be plugged into the multiline telephone and used when making or
receiving calls with the UC Client. UC Client runs on a PC and communicates with
the UNIVERGE SV9100 through TCP/IP. The UC Client can be run for a physical
deskset station or a Softphone station. When calls come into the station, the UC
Client displays it on the PC, and provides several features that allow the user to
handle the call quickly. UC Client can be minimized to run in the background and
pop to the front when call activity occurs. Calls can then be handled using either
the keyboard or the mouse. The user speaks to the caller through the telephone
handset, headset, or speakerphone of the multiline telephone the application is
running on, or through a USB handset or headset connected to PC running the
Softphone.

Color Scheme Selection
Users can customize the color scheme of the application. This scheme applies to
the main window and the instant message window. Any sub windows (i.e.,
Preferences or Call Control dialog boxes) will continue to follow the Windows
theme coloring.
Synchronous Ringing
Synchronous Ringing synchronizes CO/PBX incoming ringing with the incoming
ringing pattern from a Central Office.
System Caller Log
With this feature, the user can check all caller logs one by one when they push the
system caller log function key. User can check 200 caller logs in the System. All
outside calls whether answered or not are stored in the System Call log.
T1 Trunking (with ANI/DNIS Compatibility)
The T1/PRI Interface gives the system T1 trunking ability. This blade uses a single
universal slot and provides up to 24 trunk circuits. In additional to providing
digital-quality trunking, the T1/PRI Interface allows you to have maximum trunking
ability with fewer blades. This in turn makes more universal slots available for other
functions.
You can program each T1/PRI for any combination of the following trunks:

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CO loop start
Features
Issue 2.0

CO ground start

Direct Inward Dialing

Tie lines [Two-wire (four-lead) type 1 tie lines (FIC TL11M) only].
The GCD-PRTA blade uses the first block of 24 consecutive trunks. For example, if
you have GCD-4COTB with GPZ-4COTF installed for trunks 1~8, the T1/PRI
Interface automatically uses trunks 9~32. If you have GCD-4COTB with GPZ-4COTF
installed for trunks 1~8 and 17~24, the T1/PRI uses trunks 25~48. The T1/PRI
Interface cannot use trunks 9~16 (even if available) since they are not part of a
consecutive block of 24 trunks. Each T1/PRI requires that 24 consecutive ports be
available in the system even if not all the ports are used, otherwise the blade does
not function.
The GCD-PRTA can be programmed as a 4/8/12/16/20/24 port Fractional T1PRI.
ANI/DNIS Compatibility
The system is compatible with Telco T1 Automatic Number Identification (ANI) and
Dialed Number Information Service (DNIS) services. A compliment to Caller ID
service, ANI/DNIS Compatibility provides:

Receive Format

Flexible Routing

Route According to DID Translation Table or Speed Dial Bins
ANI/DNIS Data Displayed as Caller ID Data

Data Error and Unanswered Call Handling
If a call cannot be completed, send it to a predetermined Ring Group or play
supervisory tones to the caller.
Tandem Ringing
Tandem Ringing allows an extension user to have two telephones with one telephone
number. For example, extension 105 (the master telephone) sets Tandem Ringing
with extension 106. When extension 105 receives an incoming call, both extensions
105 and 106 ring. Callers dial the master extension number (extension 105 in this
example). When either the master telephone or slave telephone is in use, the other
telephone cannot be used for outgoing calls or incoming calls.
A multiline terminal must be paired with a single line telephone. It cannot be paired
with another multiline terminal.
A single line telephone must be paired with another single line telephone. It cannot
be paired with a multiline telephone.
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Tandem Trunking (Unsupervised Conference)
Tandem Trunking allows an extension user to join two outside callers in a
Trunk-to-Trunk Conference. The extension user can then drop out of the call, leaving
the trunks in an Unsupervised Conference. The extension user that established the
conference is not part of the conversation. The conference continues until either
outside party hangs up. The extension user that set up the conference can end the
tandem call anytime.
The number of simultaneous conference calls is limited by the number of conference
circuits in the system. The maximum number of conference calls cannot exceed the
limits defined below:
The GCD-CP10 provides two blocks of 32 conference circuits, allowing each block to
have any number of conferences with any number of internal or external parties
conferenced as long as the total number of conference channels used does not
exceed 32.
Tandem Trunking could help an office manager put two outside sales people in
touch. The office manager could:

Answer a call from one salesperson

Place a call to the second salesperson

Set up the Trunk-to-Trunk Conference

Drop out of the call
The office manager could terminate the conference anytime.
Four methods for Tandem Trunking are available:

Method A – Tandem Trunking from Conference

Method B – Tandem Trunking with Transfer Key

Method C – Automatic Tandem Trunking on Hang Up

Method D – Automatic Tandem Trunking Setup to Speed Dial Number
Trunk Continue/Disconnect Codes Added
Software enhances the forced trunk release option with the Tandem Trunking and
DISA features. Users can be allowed to use a Continue or Disconnect service code.
The Continue service code extends the conversation a programmed time. If the user
enters the Disconnect service code, the call is disconnected immediately.
TAPI Compatibility
The system has Telephony Applications Programming Interface (TAPI) compatibility
that provides:
2-82

Reduced TAPI Feature set

Caller ID data to the PC for data base lookups and screen pops

Telephone control (off-hook, on-hook and dialing)
Features
Issue 2.0
The 1st-Party TAPI Ethernet driver provides an interface that allows the user
personalized control of the telephone system from a desktop or laptop PC when used
in conjunction with a TAPI-compliant application. The telephone system and PC are
connected by installing an adapter on the telephone multiline terminal, allowing the
PC user to access sophisticated communications services via the telephone lines.
Tone Override
The multiline terminal user that calls a busy station and receives a call waiting tone
can generate a Tone Override that is heard by the originator and busy station. The
busy station user can place the existing call on hold to answer the Override.
Traffic Reports
The system can send data to a PC connected to the UNIVERGE SV9100. The
telephone call traffic data for each extension is captured for use with the Station
Message Detail Recording (SMDR) feature.
Call Traffic
The total of outgoing call frequency, outgoing call duration, incoming call frequency,
answer frequency, incoming call duration, ringing duration for each line and
extension, and abandon call frequency for each line is logged. The total of incoming
calls, answer frequency, call duration for each line and extension, and abandon call
frequency of each line is logged and the data is outputted to the PC. The system
totals the hour, day, week, and month for each terminal and trunk number. This
information is used by the SMDR feature. The extension which is totaled is
determined by system programming. The system outputs this data to the PC for the
total period.
Transfer
Transfer permits an extension user to send an active Intercom or outside call to any
other extension in the system. With Transfer, any extension user can quickly send a
call to the desired co-worker. A call a user transfers, automatically recalls if not
picked up at the destination extension. This assures that users do not lose or
inadvertently abandon their transfers. While a transferred call is ringing an extension
the system can optionally play ringback tone or Music on Hold to the caller.
The system allows the following transfers:

Screened

Unscreened

Extension (Department) Groups

Without Holding
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Automatic On-Hook Transfer Operation
With Automatic On-Hook Transfer, a Transfer goes through as soon as the
transferring user hangs up. Automatic On-Hook Transfer makes transferring calls
easier.
Prevent Recall of Transferred Call
The Class of Service program allows you to prevent a Transferred call from recalling
the originating extension if the call is not answered.
Transfer Call into Conference/Existing Call
This feature allows either a multiline terminal or single line telephone to Barge-In to
transfer a call to an existing call. This call can be a 2-party call, a Conference call, or
a Barge-In Conference. The system allows Intercom and trunk calls to be transferred
into a Conference call.
Transfer to Trunk Ring Group Available
It is possible to transfer a trunk call to the trunk ring group defined in Program
22-05-01: Incoming Trunk Ring Group Assignment. The trunk then rings the defined
extensions for the ring group.
This also allows the transferred call to ring over the External Paging (Program 31-05:
Universal Night Answer/Ring Over Page) so that an employee can answer the call
from any available telephone.
Transfer Key Can Place Call on Hold
While on a call, you can press the Transfer key to place the call on hold.
Trunk Groups
Trunk Groups let you optimize trunk usage for incoming and outgoing calls. Each
group can be accessed by an Access Code plus the group number. There are 100
available Trunk Groups and you set the access order in trunk group programming.
Using Call Appearance (CAP) Keys gives an extension user more available function
keys, since the user does not need a separate line key for each trunk.
Like Trunk Group Routing, Trunk Groups help you minimize the expense of toll calls.
For example, if your system has outbound WATS lines, OCC lines and DDD lines,
program the trunk group to route to the WATS lines first.
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Priority
Type of Trunk
1
WATS
2
OCC
3
DDD
Features
Issue 2.0
Trunk Group Routing
Trunk Group Routing sets outbound call routing options for users that dial the Trunk
Group Routing code (9) for trunk calls. Trunk Group Routing routes calls in the order
specified by system programming. If a user dials 9 and all trunks in the first group are
busy, the system may route the call to another group.
When setting up your system, Trunk Group Routing helps you minimize the expense
of toll calls. For example, if your system has outbound WATS lines, OCC lines and
DDD lines, use Trunk Group Routing to route calls to the WATS lines first.
There are 100 available Trunk Groups and 100 Routes.
Outbound Call
WATS
Least Expensive
OCC
Moderately
Expensive
DDD
Most Expensive
First Choice
Second Choice
Third Choice
Trunk Queuing/Camp-On
Trunk Queuing permits an extension user to queue (wait in line) on hook for a busy
trunk or trunk group to become free. The system recalls the queued extension as
soon as the trunk is available. The user does not have to manually retry the trunk
later. Trunk Queuing lets the caller know when the call can go through. If the
extension user does not answer the Trunk Queuing ring, the system cancels the
queue request.
With Trunk Camp-On, an extension user can queue (wait in line) Off-Hook for a busy
trunk or trunk group to become free. The caller connects to the trunk when the trunk
becomes free. As with Trunk Queuing, the user does not have to manually retry the
trunk later.
Any number of extensions may simultaneously queue or Camp On for the same
trunk or trunk group. When a trunk becomes free, the system connects the
extensions in the order that the requests were left.
UM8000 Mail
The UM8000 Mail voice mail system, using the UNIVERGE SV9100 system and a
Local Area Network, provide Unified Messaging services for voice, fax and email
messages with access at either the desktop PC or the telephone. Unified Messaging
lets the PC control telephone calls and information about each inbound and
outbound call.
Automated Attendant automatically answers the system incoming calls. After
listening to a customized message, an outside caller can dial a system extension or
use Voice Mail.
Integrated Voice Mail enhances the telephone system with the following features:

Expanded Schedule
SV9100 General Description Manual
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Issue 2.0

Call Forwarding to Voice Mail

Leaving a Message

Transferring to Voice Mail

Live Record

Live Monitor

Voice Mail Overflow

Voice Mail Caller ID

Quick Transfer to Voice Mail
Optional UM8000 Mail TeLANophy Module Features

Text-to-Speech Using Nuance® RealSpeak™

ViewMail® with Live Record Module

ViewFax®

ViewCall® Plus

Hospitality Package

Additional Hospitality Languages

Networking

Multilingual Support
Supported Languages:
ar = Argentinean
au = Australian English
ca = Catalan Spanish
ct = Cantonese Chinese
de = German
dk = Danish
ed = Madrid Spanish
es = Mexican Spanish
fc = Canadian French
fr = Parisian French
he = Hebrew
it = Italian

ja = Japanese (hospitality only)
la = Latin America Spanish
md = Mandarin Chinese
nl = Dutch
nz = New Zealand English
pi = Iberian Portuguese
pt = Portuguese
se = Swedish
uk = UK English
us = US English
ru = Russian
EMail Integration
uMobility – Wi-Fi Client
The uMobility Wi-Fi Client functions as a Standard SIP station on Blackberry®,
iPhone and Android™ smart phones. The uMobility Wi-Fi Client allows the user to:

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Answer incoming calls to the office telephone system directly from your smart
phone.
Features
Issue 2.0

Make calls from the smart phone that uses your office telephone system’s default
number.

Hold and Transfer calls to other stations in the telephone system.

Talk on the smart phone and not use any cellular network minutes when using the
uMobility Wi-Fi Client in a Wi-Fi hotspot at the office, at home or at a public hotspot.

Access work voice mail directly from your smart phone.
Enhancements

Answer calls during lock mode on iPhone.

G.729 is now supported.

iOS8 is now supported.
Unicast/Multicast Paging Mode
With SV9100 software the IP terminals (DT700/DT800 series) can receive an
Internal Page via a Unicast or Multicast packet based upon system programming.
This feature allows IP terminals (DT700/DT800 series) to be assigned to Unicast
Mode, Multicast Mode, or Auto.
When the phone is set to Unicast Mode the internal paging is sent to the phone via a
Unicast Packet.
When the phone is set to Multicast Mode the internal page is sent to the phone via a
Multicast Packet.
When the phone is set to Auto, the internal page is sent to the phone either by
Multicast or Unicast based on the subnet of the IP station. If the DT700/DT800 series
terminal is in the same subnet as the GPZ-IPLE then it will receive the Internal Page
via a Multicast Packet. If the DT700/DT800 series terminal is in a different subnet
than the GPZ-IPLE the DT700/DT800 series will receive the Internal Page via a
Unicast Packet.
When phones are set to receive Unicast packets the GPZ-IPLE will send a separate
RTP stream to each phone that is set to receive the page. E.g. If there are five
DT700/DT800 series IP phones in the page group and they are all set to Unicast
Page Mode the GPZ-IPLE will send five separate RTP streams utilizing five DSP
resources.
When the phones are set to receive Multicast packets the GPZ-IPLE will send one
RTP stream. Multicast is a protocol that allows one device to communicate to
multiple devices without the need to stream to the individual end point. E.g. If there
are five DT700/DT800 series IP phones in the page group that are set to Multicast
Mode, the GPZ-IPLE will send one RTP stream utilizing only one DSP resource.
SV9100 General Description Manual
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Uniform Call Distribution (UCD)
With Uniform Call Distribution (UCD), an extension user can call an idle extension in
a programmed UCD Group (Department Group – 64 Department Groups available)
by dialing the group pilot number. For example, this would let a caller dial the Sales
department just by knowing the Sales department pilot number. The caller would not
have to know any Sales department extension numbers.
User Log Out/Log In
An extension user can log out and log in to a UCD (Department) group. By logging
out, the user removes their extension from the group. Once logged out, UCD
(Department Calling) bypasses their extension. When they log back in, UCD
(Department Calling) routes to their extension normally. All users can dial a code to
log in or log out of their UCD (Department Calling) Group. A multiline terminal can
optionally have a function key programmed for one-button log in and log out.
Enhanced Hunting
UCD (Department Calling) is enhanced with expanded hunting abilities. Hunting
defines how calls to a UCD (Department Group) pilot number cycle through the
members of the group. The hunting choices are:

Busy

Not Answered

Busy or Not Answered
If all members of the UCD (Department) group are busy, an incoming or transferred
call to the group pilot number queues for an available member. Each group has a
queue that can hold any number of waiting calls. If a display telephone is waiting in
queue, the user sees: WAITING (group name). If a transferred call in queue is an
outside call, and the system has a DSP daughter board installed with the VRS
compact flash, the queued caller hears, “Please hold on. All lines are busy. Your call
will be answered when a line becomes free.”
The VRS can also transfer calls to UCD (Department) groups. Refer to the Voice
Response System (VRS) on page 2-93 feature for more information on setting up the
VRS.
The system prevents hunting to a UCD (Department) group extension if it is:
2-88

Busy on a call

In Do Not Disturb

Call Forwarded

Logged Out
Features
Issue 2.0
Uniform Numbering Network
Uniform Numbering Network allows multiple or compatible systems to be connected
in a network using Tie Lines. A station user can dial a system number and a station
number (open numbering) or dial the station number only (closed numbering) to
access any station. When the calling and called systems are not directly connected,
several Tie Lines may be accessed to route the call. Each system extends the call to
the next system until the final destination is reached. Networking provides a
seamless connection of multiple systems into a single “virtual” communications
system using Tie Lines with a unified numbering plan.
Networking allows many companies to connect their telephone systems so they
appear as one. An extension user in the network can easily dial another extension or
transfer a call in the Networking System. Calls are passed from network node to
network node using a protocol that contains information about the source of the call,
the type of call and the destination of the call.
Flexible Network Routing
Use network routes to set up single-channel networking between many separate
systems – or use multiple networking channels per system for greater network
performance. Data tables in the system program define the routing for each
extension in each network node. These tables are easily customized to meet the
requirements of each networking configuration. Users may place an intercom call or
transfer a call to any extension at any location by dialing an extension number. The
system analyzes each extension number received and determines how to route the
call to its final destination. The feature which handles this route selection is called
Flexible Routing (F-Routing). F-Routing also can select alternate routes to the
destination extension if the primary destination is busy. Up to 120 routes are
available for networking. After an extension number is dialed, the system checks the
routing, accesses the assigned trunk group and places the call. Each extension is
assigned a route or routes that decide which trunk group to access and any modified
dialed data if required.
Universal Slots
The UNIVERGE SV9100 has six universal slots, and up to four cabinets can be
installed. The system uses the same chassis for the 64, 256 and unlimited systems
to support up to 24 Universal Slots.
Up to four combined CHS2UG B-US/CHS2UG E (3-Slot Base/3-Slot Expansion) or
CHS2UG-US (6-Slot) chassis can be connected locally to reach the system’s
maximum port capacity.
EXAMPLE:
0 CHS2UG-US (19” Chassis) & 4 CHS2UG B-US/CHS2UG E (9.5” Base Chassis/9.5”
Expansion Chassis)
1 CHS2UG-US (19” Chassis) & 3 CHS2UG B-US/CHS2UG E (9.5” Base Chassis/9.5”
Expansion Chassis)
SV9100 General Description Manual
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Issue 2.0
2 CHS2UG-US (19” Chassis) & 2 CHS2UG B-US/CHS2UG E (9.5” Base Chassis/9.5”
Expansion Chassis)
3 CHS2UG-US (19” Chassis) & 1 CHS2UG B-US/CHS2UG E (9.5” Base Chassis/9.5”
Expansion Chassis)
4 CHS2UG-US (19” Chassis) & 0 CHS2UG B-US/CHS2UG E (9.5” Base Chassis/9.5”
Expansion Chassis)
User Programming Ability
A station user can perform programming functions. Speed Group Dialing and
Function Keys are just two features programmable from a station.
Virtual Extensions
Virtual Extensions are available software extensions on the Basic and Expanded Port
Packages. A Virtual Extension assigned to a line key, can appear and ring on an
individual station or multiple stations and be used for outbound access.
Virtual Extensions (VE) are shared with Call Arrival (CAR) Keys. In virtual extension
mode, the key acts as a secondary extension. Up to 512 CAR/VE keys are provided.
Voice Call Recording
When using NEC DT 300 and DT 700 desktop terminals, telephone calls can be
monitored, recorded and stored. For DT 300 (TDM) terminals, the NEC 4-Port Digital
Call Logging Unit – VSR (Voice Security Recorder) is used. For DT 700 (IP)
terminals, the NEC SonicView IP Recorder is used.
Dterm ® Voice Security Recorder (VSR)
The Dterm Voice Security Recorder is a USB device that taps across the
digital extension pair of the NEC telephone system allowing digital
recording of the telephone user’s conversation. The file created is saved
Dterm either to the local PC or to a network location, depending on the
application blade used. This adapter is for use with digital multiline
terminals. It cannot be used to record VoIP phone conversations in a
Netlink or CCIS configuration.
Two options are available for playing back calls recorded by your VSR(s).
The first is the Desktop Player which is used by an individual user to play
back their own archive of calls or to play back NEC Dterm VSR calls
stored on their PC or network. It easily manages calls from one storage
location. It does not offer many of the advanced functions of the VSR
Manager, such as establishing preset shortcuts to any number of storage
folders for quick and easy access.
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Features
Issue 2.0
The second player option is the VSR Manager. Take your call recording
environment to the next level with NEC VSR application software. VSR
Manager provides advanced visibility, access, retrieval, and playback
tools for the VSR Recorder administrators. It provides an intuitive
interface for establishing shortcuts to any number of storage folders and
allows the supervisor to search across all storage folders for specific call
information such as User, Time/Date, Length of Call, etc. The application
can be used to access and manage VSR recordings whether created by
the single port VSR or the 4-Port Digital Call Logging Unit. VSR Manager
is built on the robust Microsoft.net frame-work and manipulates large
volumes of recordings. It is a workhorse that delivers truly feature rich
productivity tools in a familiar, ergonomic and easy to use MS Office style
interface.
These two players can be combined in any number of configurations in
the company, providing control and management where needed and
simple playback in other locations.
NEC SonicView™ IP Recorder (1.0)
The NEC SonicView™ IP Recorder application is an easy-to-use yet
powerful web-based call recording solution. The SonicView software
offers robust features designed specifically for business users who want
to make use of Enterprise call data for reporting, analysis and monitoring.
The different components that make up the SonicView application are:

Application Server

Database Server

Recording Engine

Network Infrastructure to Enable Call Recording
NEC SonicView Recorder (TDM and IP) (2.0)
The NEC SonicView™ Recorder application is an easy-to-use yet
powerful web-based call recording solution use for both IP and TDM calls.
The SonicView software offers robust features designed specifically for
business users who want to make use of Enterprise call data for reporting,
analysis and monitoring. The different components that make up the
SonicView application are:

Application Server

Database Server

Recording Engine

Network Infrastructure to Enable Call Recording
SV9100 General Description Manual
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Issue 2.0
NEC SonicView Recorder (2.7)
The NEC SonicView™ Recorder application is an easy-to-use yet
powerful web-based call recording solution. The SonicView software
offers robust features designed specifically for business users who want
to make use of Enterprise call data for reporting, analysis and monitoring.
Voice Mail Integration (Analog)
The system provides telephone users with comprehensive Voice Mail features. Voice
Mail ends the frustration and cost of missed calls, inaccurate written messages and
telephone tag. This frees busy company receptionists and secretaries for more
productive work.
External voice mail requires available analog station ports based on the number of
voice mail ports connected.
Integrated voice mail enhances the telephone system with the following features:

Call Forwarding to Voice Mail

Leaving a Message

Transferring to Voice Mail
Voice Mail Queuing
When accessing the voice mail, the system provides a voice mail queue. If all the
voice mail ports are busy, any call trying to get to the voice mail is placed in queue.
As the voice mail ports become available, the calls are connected to the voice mail in
the order in which they were received.
As the Voice Mail Queue follows Department Hunting programming, the queue can
hold a maximum of 10 calls. If the queue is full or if the voice mail ports are not
assigned to a Department Group, the calls are handled as though no voice mail
queuing feature is enabled. The calls either access voice mail if a port is available or
they receive a busy signal.
The Voice Mail Queuing feature does not work with the Conversation Record feature.
MSG Key will Operate as Voice Mail Key
The system enhances a telephone MSG key function when connected to a system
which has Voice Mail installed. When an extension receives a Voice Mail, the MSG
key can be used to check the number of messages in Voice Mail or call the Voice
Mail to listen to the messages.
Voice Mail Message Indication on Line Keys
Voice Mail Message Indication on Line Keys indicates a new Voice Mail message on
Line Keys or DSS/BLF keys.
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Features
Issue 2.0
Voice Over
Voice Over lets a user interrupt a busy station user that is on another call. With Voice
Over, the busy extension user hears an alert tone followed by the voice of the
interrupting party. The extension user receiving the Voice Over can respond to the
interrupting party without being heard by the original caller. If desired, the user can
easily switch between their original caller and the interrupting co-worker. The original
caller and the interrupting party can never hear each other.
Voice Over could help a lawyer, for example, waiting for an urgent call. While on a
call with another client, the lawyer paralegal could announce the urgent call as soon
as it comes in. The lawyer could then give the paralegal instructions how to handle
the situation – all without the original client hearing the conversation.
Both multiline terminal users and 500/2500 set users can initiate and receive a Voice
Over.
To enable Voice Over, a multiline terminal can have a function key programmed for
Voice Over. In addition to one-touch Voice Over operation, the key shows the Voice
Over status as follows:
When the key is . . .
You are . . .
Off
Not using Voice Over
Flashing (Red)
Listening to the interrupting party
On (Green)
Responding to the interrupting party
Voice Response System (VRS)
With appropriate licensing the SV9100 provides the option for the Voice Response
System (VRS) which gives the system voice recording and playback ability. The VRS
CompactFlash card provides up to 100 system messages (General Message,
Automated Attendant greetings, messages and the 900 Preamble).

General Message – provides a recorded message which any user can hear.

Automated Attendant (Operator Assistance) – answers incoming calls, plays a
greeting to the caller, and then lets the caller directly dial a system extension.


Messages – provides announcement and overflow messages for groups.
Transfer to the VRS – allows any extension user to Transfer their outside call to
the VRS.

Voice Prompting Messages – plays call and feature status messages to users.

900 Preamble – alerts callers using 900 lines of the cost and features of the
pay-per-call service.

Time, Date and Station Number Check – lets a multiline terminal extension user
quickly hear a recording for the time, date, or the extension number.
SV9100 General Description Manual
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Issue 2.0
Voice Response System (VRS) Upload Download Audio
The Voice Response System (VRS) Upload Download Audio feature allows the
upload of VRS greetings up to 1MB in size, recorded on a PC or professionally, to
any valid VRS message in the system. It also allows users to listen to and delete
VRS messages from callers. Access to the InMail/VRS compact flash drive is via the
HTML User Pro (Web Pro).
The User Admin (UA Mode) can change Routing Mailbox greetings for the following
Routing mailbox types: Instruction (Call Routing), Announcement and Group.
Voice Response System (VRS) – Call Forwarding – Park
and Page
When an extension user is away from their phone, VRS Park and Page can let them
know when they have a call waiting to be answered. The Personal Greeting and Park
& Page options can have up to 200 messages total (note that the Park & Page
feature uses two messages). To enable VRS Park and Page, the user records a
Personal Greeting along with an additional Paging announcement. VRS Park and
Page then answers an incoming call and plays the Personal Greeting to the caller.
The caller then listens to Music on Hold (if available) while the system broadcasts the
recorded Paging announcement. When the extension user hears the Page, they can
go to any telephone and use Directed Call Pickup to intercept the call.
Volume Controls
Each multiline terminal user can control the volume of incoming ringing, splash tone,
Paging, Background Music, Handsfree and your handset. Multiline terminals
consolidate all adjustments into the volume buttons. Press the VOLUME  or
VOLUME  to adjust the volume level for the active feature (e.g., outside call, ICM,
ICM ringing, or paging). Press these keys when the telephone is idle to adjust the
contrast level of the telephone display. The users should set the volumes for their
most comfortable level.
Warning Tone for Long Conversation
The system can broadcast warning tones to a trunk caller warning the user that he
has been on the call too long. If he chooses, the caller can disregard the tones and
continue talking. The outside caller does not hear the warning tones. Warning tones
do not occur for Intercom calls and most incoming trunk calls. DISA trunks can also
have warning tones. Warning tones are not available to analog single line telephone
(SLT) users.
There are two warning tones: Alarm Tone 1 and Alarm Tone 2. Alarm Tone 1 is the
first set of tones that occur after the user initially places a trunk call. Alarm Tone 2
broadcasts periodically after Alarm Tone 1 as a continued reminder. Each alarm tone
consists of three short beeps.
If programmed, DISA is disconnected unless the continue code is entered by the
user. With the Long Conversation Cutoff feature, incoming or outgoing central office
calls can also be disconnected.
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Features
Issue 2.0
Warning Tone for DISA Callers
For DISA callers, with this feature enabled, the warning tone time begins when an
incoming DISA call places an outgoing call and either the inter-digit time expires or
the outgoing call is answered.
If an outside call is transferred to forwarded off-premise using an outside trunk, the
warning tone timer begins immediately. This occurs only if either trunk involved in the
call is programmed for this feature (Program 14-01-17). To transfer a trunk call
off-premise, Program 14-01-13 must be set to 1.
Wireless DECT (SIP)
The Wireless DECT (SIP) (Digital Enhanced Cordless Telecommunication) system
allows using DECT 6.0 DECT (SIP) handsets. These handsets provide the freedom
and convenience of a wireless telephone but also allow access to features provided
by the UNIVERGE SV9100 system.
The number of Wireless DECT (SIP) handsets supported by the UNIVERGE SV9100
is dependent on the number of SIP Client licenses.
Off-Hook Signaling
This feature enables the display of off-hook signaling on an IP DECT
terminal while talking with the 1st call.
Caller ID Display After a Call Transfer
Previously in case of screened transfer, if a call was from a trunk line or
legacy terminal, etc, the transferrer's calling party number was displayed
in IP DECT. In case of an unscreened transfer, the calling party number
from where the call was transferred is displayed on the IP DECT.
This feature enables the IP DECT terminal to display the calling party
number of the original caller (Transferee) when making a screened or
unscreened transfer to an IP DECT terminal.
Out of Range Call Warning Notification
With SV9100 software, it is possible to determine when a SIP-Dect
terminal is Out of Range or powered off. When an internal caller calls the
Out of Range SIP terminal, either a lock out tone or call forwarding can be
performed
SV9100 General Description Manual
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Issue 2.0
2-96
Features
UNIVERGE® SV9100
Chapter 3
Equipment
SECTION 1
EQUIPMENT LIST
The following tables list all equipment for the SV9100 system.
Table 3-1 Chassis Equipment List
Equipment Name
Equipment Description
CHS2UG-US
19” Chassis (6-slot)
CHS2UG GW-US
9.5” Gateway Chassis (3-slot)
CHS2UG B-US
9.5” Base Chassis (3-slot)
CHS2UG E
9.5” Expansion Chassis (3-slot)
Table 3-2 Chassis Installation Equipment List
Equipment Name
Equipment Description
CHS2UG MOVABLE WALL
MOUNT KIT
Movable Wall Mount Set for CHS2UG B-US and CHS2UG E
chassis
CHS BASE UNIT
Floor Mount Set for all chassis (CHS1UG-US and CHS2UG-US)
CHS2UG BLANK SLOT COVER
KIT
Blank Slot Cover Set
CHS2UG JOINT BRACKET KIT
Upper Joint Bracket for 6-slot Chassis
CHS2UG RACK MOUNT KIT
Rack Mount for CHS2UG-US Chassis
CHS1UG/2UG WALL MOUNT KIT
Wall Mount Set for CHS2UG-US Chassis
CHS2UG Stand Kit (K)
Stand Mount Kit for 2UG Chassis
CHS2UG STAND KIT (EXT)
Expansion Plate for Stand Mount Kit for 6-blade Chassis, 2 sets
CHS1UG BLANK SLOT COVER
KIT(BUS)
Blank Bus Cover
IP5D-RACK MOUNT BAR SET
Rack Mount Set for CHS2UG B-US and CHS2UG E
SV9100 General Description Manual
3-1
Issue 2.0
Table 3-3 Battery Mount Equipment List
Equipment Name
Equipment Description
CHS2UG B SMALL BATT BOX
Short-term battery box for 3-slot chassis
Backup Time – 10 minutes
CHSG LARGE BATT BOX
Long Term battery box for CHS1UG-US and CHS2UG-US Chassis
Cable between batteries – 9.06in/230mm
Fuse Unit to Batteries – 18.11ln/460mm
Cable from chassis to battery box – 81.1in/2060mm
CHS2UG BATT MTG KIT
Battery Mount for CHS2UG-US Chassis
Backup time – 10 minutes
CHSGW SMALL BATT SET
Short-term battery set for 3-slot chassis
CHS LARGE BATT SET
Long term battery set
(3) 12V 7Ah SLA Batteries with Faston 187 terminals
CHS2UG INT BATT SET
Internal battery set for CHS2UG-US chassis
12V 2.3Ah SLA Battery with Faston 187
Table 3-4 Blade Equipment List
Equipment Name Abbreviations
3-2
Equipment Description
PZ-BS10
BUS0
Expansion Chassis Interface Unit, 3-jack
GPZ-BS11
BUS1
Expansion Chassis Interface Unit, 1-jack
GCD-8DLCA
DLC
8-port Digital Station Interface
GPZ-8DLCB
DLCDB
8-port Digital Station Interface on GCD-8DLCA
GCD-16DLCA
DLC
16-port Digital Station Interface
GCD-4COTB
COT
4-port Loop/ground Start Trunks
GPZ-4COTF
COTDB
4-port Loop/ground Start Trunks on GCD-4COTB, GCD-LTA
GCD-4LCA
LC
4-port Single Line Telephone Interface
GPZ-4LCA
LCDB
GCD-8LCA
LC
GPZ-8LCE
LCDB
GCD-2BRIA
BRT
GPZ-2BRIA
BRTDB
GCD-PRTA
PRT
1 Primary Rate Interface
GCD-CCTA
CCT
Common Channel Interoffice Signaling Trunk Interface/
Common Channel Handler
4-port Single Line Telephone Interface on GCD-4LCA and
GCD-8LCA
8-port Single Line Telephone Interface
8-port Single Line Telephone Interface on GCD-4LCA and
GCD-8LCA
2 Basic Rate Interface
2 Basic Rate Interface on GCD-2BRIA, for SV9100 can also
be mounted on the GCD-LTA blade
Equipment
Issue 2.0
Table 3-4 Blade Equipment List (Continued)
Equipment Name Abbreviations
Equipment Description
GCD-4DIOPA
DIOP
4 DID/OPX
GCD-4ODTA
ODT
4-port Tie Line Interface (E&M)
GCD-LTA
LTA
8 Digital Station/2SLT for GCD-CP10 only
GPZ-IPLE
VoIPDB
VOIP on the CPU
GCD-VM00
VM00
Voice Mail and Server
GCD-ETIA
GSWU
PoE Gigabit Switch Unit
GCD-PVAA
PMS
Packet Voice Application
GCD-SVR2
SVR2
Server blade
GCD-CP10
CPU
Main Processor Blade for KTS
SD-A1 US
1G-APP-CF
1GB InMail SD Card
SD-B1 US
4G-APP-CF
4GB InMail SD Card
GCD-RGA
RGA
GCD-4LCF
LC
4-port Single Line Telephone Interface
GCD-8LCF
LC
8-port Single Line Telephone Interface
GPZ-4LCF
LCDB
4-port Single Line Telephone Interface on GCD-4LCF and
GCD-8LCF
GPZ-8LCF
LCDB
8-port Single Line Telephone Interface on GCD-4LCF and
GCD-8LCF
AKS-RGA-APPGATEWAY-CF
Application Gateway – Router and Conference
AKS-RGA CF
Application Gateway – Compact Flash
Table 3-5 Cable Equipment List
Equipment Name
Equipment Description
RS CONSOLE CA-A
MAT (PCPro) Cable 6.6 ft. (2.0m)
RS NORM-4S CA-F
RS-232C Cable (normal) 13.1 ft (4m)
RS RVS-15S CA-F
RS-232C Cable (reverse) 49.2 ft (15.0m)
RS RVS-4S CA-F
RS 232C Cable (reverse) 13.1 ft (4.0m)
RS RVS-4S CA-G
RS 232C Cable (reverse) 13.1 ft (4.0m)
RS PRT-15S CA-F
RS-232C Cable (printer) 49.2 ft (15.0m)
BUS CABLE
Bus Cable
AC CORD
AC Power Cable for US
SV9100 General Description Manual
3-3
Issue 2.0
Table 3-5 Cable Equipment List (Continued)
Equipment Name
Equipment Description
CHS2U BATT CA INT
CHS2UG-US Battery Cable for Internal Battery 2U Chassis
Cable A – 18.9in/480mm
Cable B – 3.15in/80mm
CHS2U BATT CA EXT-A
Battery Cable for External Battery 6-slot Chassis
Table 3-6 Digital Multiline Terminal (DT300 Series) Equipment List
Equipment Name
Equipment Description
DTL-2E-1 (BK) TEL
Economy Digital 2-button Telephone (No-Display)
DTL-6DE-1 (BK) TEL
Economy Digital 6-button Display Telephone
DTL-12E-1 (BK) TEL
Economy Digital 12-button Display Telephone
DTL-12D-1 (BK) TEL
DTL-12D-1 (WH) TEL
Value Digital 12-button Display Telephone
DTL-24D-1 (BK) TEL
DTL-24D-1 (WH) TEL
Value Digital 24-button Display Telephone
DTL-32D-1 (BK) TEL
DTL-32D-1 (WH) TEL
Value Digital 32-button Display Telephone
DTL-12BT-1 (BK) TEL
Value Digital 12-button Telephone with Bluetooth Cordless Headset
DTL-12PA-1 (BK) TEL
Value Digital 12-button Telephone with Power Failure Adapter
DTL-8LD-1 (BK) TEL
DTL-8LD-1 (WH) TEL
Value Digital 8-button Telephone (DESI-less)
DCL-60-1 (BK) CONSOLE
DCL-60-1 (WH) CONSOLE
60-button Direct Station Selection (DSS) Console
8LK-L (BK) UNIT
8LK-L (WH) UNIT
8-button Line Key Unit
8LKD (LD)-L (BK) UNIT
8LKD (LD)-L (WH) UNIT
DESI-less 8-button Line Key Unit/LCD Unit for Digital Telephone
LCD (BL)-L (BK) UNIT
LCD (BL)-L (WH) UNIT
LCD Unit (Backlight LCD) for Digital Telephone
Table 3-7 Digital Multiline Terminal (DT400 Series) Equipment List
Equipment Name
3-4
Equipment Description
DTZ-2E-3 (BK) TEL
Economy Digital 2-button Telephone (No-Display)
DTZ-6DE-3 (BK) TEL
Economy Digital 6-button Display Telephone
Equipment
Issue 2.0
Table 3-7 Digital Multiline Terminal (DT400 Series) Equipment List (Continued)
Equipment Name
Equipment Description
DTZ-12D-3 (BK) TEL
DTZ-12D-3 (WH) TEL
Value Digital 12-button Display Telephone
DTZ-24D-3 (BK) TEL
DTZ-24D-3 (WH) TEL
Value Digital 24-button Display Telephone
DTZ-8LD-3 (BK) TEL
DTZ-8LD-3 (WH) TEL
Value Digital 8-button Telephone (DESI-less)
DCZ-60-2 (BK) CONSOLE
DCZ-60-2 (WH) CONSOLE
60-button Direct Station Selection (DSS) Console
8LK-Z (BK) UNIT
8LK-Z (WH) UNIT
8-button Line Key Unit
16LK-Z (BK) UNIT
16LK-Z (WH) UNIT
16-button Line Key Unit
Table 3-8 IP Multiline Terminal (DT700 Series) Equipment List
Equipment Name
Equipment Description
ITL-2E-1 (BK) TEL
Economy IP 2-button Telephone (No Display)
ITL-6DE-1 (BK) TEL
Economy IP 6-button Display Telephone
ITL-8LDE-1 (BK) TEL
Economy IP 8-button Display Telephone
ITL-12D-1 (BK) TEL
ITL-12D-1 (WH) TEL
Value IP 12-button Display Telephone
ITL-12CG-3 (BK) TEL
Value IP 12-button Display Telephone (Color)
ITL-12DG-3 (BK) TEL
Value IP 12-button Display Telephone (Grayscale)
ITL-24D-1 (BK) TEL
ITL-24D-1 (WH) TEL
Value IP 24-button Display Telephone
ITL-32D-1 (BK) TEL
ITL-32D-1 (WH) TEL
Value IP 32-button Display Telephone
ITL-12PA-1 (BK) TEL
Value IP 12-button Telephone with Power Failure Adapter
ITL-8LD-1 (BK) TEL
ITL-8LD-1 (WH) TEL
Value IP 8 Line Key Display Telephone
Value IP Telephone: DESI-less
ITL-320C-1 (BK) TEL
Sophisticated Telephone (Replaced by 690019)
8LKI (LD)-L (BK) UNIT
8LKI (LD)-L (WH) UNIT
DESI-less LK/LCD Unit for IP
ITL-320C-2 (BK) TEL
Sophisticated Telephone (Replacement for 690012)
SV9100 General Description Manual
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Issue 2.0
Table 3-9 IP Multiline Terminal (DT800 Series) Equipment List
Equipment Name
Equipment Description
ITZ-8LD-3 (BK) TEL
Economy IP 8-button Line Key Display Telephone (DESI-Less)
ITZ-12D-3 (BK) TEL
ITZ-12D-3 (WH) TEL
Value IP 12-button Display Telephone
ITZ-12CG-3 (BK) TEL
ITZ-12CG-3 (WH) TEL
Value IP 12-button Display Telephone (Color)
ITZ-12DG-3 (BK) TEL
ITZ-12DG-3 (WH) TEL
Value IP 12-button Display Telephone (Grayscale)
ITZ-24D-3 (BK) TEL
ITZ-24D-3 (WH) TEL
Value IP 24-button Display Telephone
ITZ-8LDG-3 (BK) TEL
ITZ-8LDG-3 (WH) TEL
Value IP 8 Line Key Display Telephone (DESI-less)
Table 3-10 DT300/DT700 Series Optional Equipment List
Equipment Name
3-6
Equipment Description
Appointment Reminder
External Server
Broadcast Server
External Server
IPv6-Adapter
Converts IPv4 to IPv6 protocol
IP3NE-IPCDH
IP Video Doorphone
IP3WW-CDH BRACKET SET
Bracket set for IP Video Doorphone
IP3WW-CDH WALL COVER SET
Wall Cover set for IP Video Doorphone
APR-L UNIT
Analog Port Ringer (DT 300 only)
ADA-L UNIT
Ancillary Device Adapter
BHA-L UNIT
Bluetooth® Hub Adapter
PSA-L (BK) UNIT
PSA-L (WH) UNIT
Power Save Adapter
BCH-L (BK) UNIT
Bluetooth Cordless Handset
12LK-L (BK) KIT
12LK-L (WH) KIT
12-button Line Key Kit
WM-L UNIT
Wall Mount Unit
DSS WM-L UNIT
Wall Mount Unit for DCL-60-1
DESI ITL/DTL-2E (25 PKG)
DESI Sheet for Economy 2-button Telephone
(2 Part Sheet, 25 Package)
Equipment
Issue 2.0
Table 3-10 DT300/DT700 Series Optional Equipment List (Continued)
Equipment Name
Equipment Description
DESI ITL/DTL-6DE (25 PKG)
DESI Sheet for Economy 6-button Display Telephone
(2 Part Sheet, 25 Package)
DESI ITL/DTL-12D (25 PKG)
DESI Sheet for Value 12-button Display Telephone
(2 Part Sheet, 25 Package)
DESI ITL/DTL-8LK (25 PKG)
DESI Sheet for 8-button Line Key (1 Part Sheet, 25 Package)
DESI DCL-60 (25 PKG)
DESI Sheet for 60DSS (1 Part Sheet, 25 Package)
DESI ITL/DTL-SIDE (25 PKG)
DESI Sheet for Clear Side Panel
(Left and Right Part Sheet, 25 Package)
DESI ITL/DTL-SIDE-LCDV (25 PKG) DESI Sheet for Value Telephone LCD
(Left and Right Part Sheet, 25 Package)
DESI ITL/DTL-SIDE-LCDS (25 PKG) DESI Sheet for Sophisticated Telephone LCD
(Left and Right Part Sheet, 25 Package)
DESI ITL/DTL Directory Card
Directory Card
DESI ITL/DTL-24D (25 PKG)
DESI Sheet for Value 24-button Display Telephone
(2 Part Sheet, 25 Package)
Panel (Red-Base)-L UNIT
Color Side Panel for Base (Red)
Panel (Red-VLCD)-L UNIT
Color Side Panel for Value Telephone LCD (Red)
Panel (Red-SLCD)-L UNIT
Color Side Panel for Sophisticated Telephone LCD (Red)
Panel (Blue-Base)-L UNIT
Color Side Panel for Base (Blue)
Panel (Blue-VLCD)-L UNIT
Color Side Panel for Value Telephone LCD (Blue)
Panel (Blue-SLCD)-L UNIT
Color Side Panel for Sophisticated Telephone LCD (Blue)
Panel (Silver-Base)-L UNIT
Color Side Panel for Base (Silver)
Panel (Silver-VLCD)-L UNIT
Color Side Panel for Value Telephone LCD (Silver)
Panel (Silver-SLCD)-L UNIT
Color Side Panel for Sophisticated Telephone LCD (Silver)
Panel (Wood-Base)-L UNIT
Color Side Panel for Base (Wood)
Panel (Wood-VLCD)-L UNIT
Color Side Panel for Value Telephone LCD (Wood)
Panel (Wood-SLCD)-L UNIT
Color Side Panel for Sophisticated Telephone LCD (Wood)
Panel( Logo-Base)-L UNIT
Color Side Panel for Base (Wood with Logo)
Panel (Clear-Base)-L UNIT
Color Side Panel for Base (Clear)
LKPANEL(2BTN)-L (BK) UNIT
Spare Plastic Cover Kit (2-button) (Black)
LKPANEL(6BTN)-L (BK) UNIT
Spare Plastic Cover Kit (6-button) (Black)
LKPANEL(12BTN)-L (BK) UNIT
LKPANEL(12BTN)-L (WH) UNIT
Spare Plastic Cover Kit (12-button)
LKPANEL(24BTN)-L (BK) UNIT
LKPANEL(24BTN)-L (WH) UNIT
Spare Plastic Cover Kit (24-button)
SV9100 General Description Manual
3-7
Issue 2.0
Table 3-10 DT300/DT700 Series Optional Equipment List (Continued)
Equipment Name
3-8
Equipment Description
LKPANEL(8BTN)-L (BK) UNIT
LKPANEL(8BTN)-L (WH) UNIT
Spare Plastic Cover Kit (8-button)
LKPANEL(60BTN)-L (BK) UNIT
LKPANEL(60BTN)-L (WH) UNIT
Spare Plastic Cover Kit (60-button)
DTL (Value)-Base-1 unit
Digital Base
LCDD(S)-L (BK) UNIT
LCDD(S)-L (WH) UNIT
Digital Standard Telephone LCD
Ten Key (STD)-L Kit
10-Key Kit (Standard)
FNCKEY(STD)-L (BK) SET
FNCKEY(STD)-L (WH) SET
Standard Function Key
12LKSoft-L (BK) SET
12LKSoft-L (WH) SET
12-button Kit without Softkey
12LK(STD)-L (BK) SET
12LK(STD)-L (WH) SET
12-button on 12D Terminal (Line #13~24)
TKPANEL(STD)-L (BK) UNIT
TKPANEL(STD)-L (WH) UNIT
10-Key Panel
Cradle (STD)-L(BK)
Cradle (STD)-L(WH)
Cradle
VAL DIRECTORY CARD UNIT(L)
Directory Card Holder for Value Telephone
ECO DIRECTORY CARD UNIT(L)
Directory Card Holder for Economy Telephone
Panel (Clear-VLCD)-L UNIT
Color Side Panel for Value Telephone LCD (Clear)
Panel (Clear-SLCD)-L UNIT
Color Side Panel for Sophisticated Telephone LCD (Clear)
LKPANEL(16BTN)-L (BK) UNIT
LKPANEL(16BTN)-L (WH) UNIT
Spare Plastic Cover Kit (16-button)
KeyKitPanel (Value) (BK) Unit
KeyKitPanel (Value) (WH) Unit
Spare Plastic Cover Key Kit for Value Telephone
KeyKitPanel (Retro) (BK) Unit
KeyKitPanel (Retro) (WH) Unit
Spare Plastic Cover Key Kit for Retro Telephone
KeyKitPanel (Sophi) (BK) Unit
KeyKitPanel (Sophi) (WH) Unit
Spare Plastic Cover Key Kit for Sophisticated Telephone
KeyKitPanel(V)-L (M-Blue) Unit
Color face panel for Value (Metallic Blue)
1 set consists 10 of panels
KeyKitPanel(V)-L (GUNMETA) Unit
Color face panel for Value (GunMetallic)
1 set consists 10 of panels
KeyKitPanel(V)-L (L-Green-M) Unit
Color face panel for Value (Lime Green Metallic)
1 set consists 10 of panels
KeyKitPanel(V)-L (Orange-M) Unit
Color face panel for Value (Orange Metallic)
1 set consists 10 of panels
Equipment
Issue 2.0
Table 3-10 DT300/DT700 Series Optional Equipment List (Continued)
Equipment Name
Equipment Description
KeyKitPanel(V)-L (D-Brown-M) Unit
Color face panel for Value (Dark Brown Metallic)
1 set consists 10 of panels
LKPANEL(12BTN)-L
(M-Blue) UNIT
Color LK panel (12button) for Value (Metallic Blue)
1 set consists 10 of panels
LKPANEL(12BTN)-L
(GUNMETA) UNIT
Color LK panel (12button) for Value (GunMetallic)
1 set consists 10 of panels
LKPANEL(12BTN)-L
(L-Green-M) UNIT
Color LK panel (12button) for Value (Lime Green Metallic)
1 set consists 10 of panels
LKPANEL(12BTN)-L
(Orange-M) UNIT
Color LK panel (12button) for Value (Orange Metallic)
1 set consists 10 of panels
LKPANEL(12BTN)-L
(D-Brown-M) UNIT
Color LK panel (12button) for Value (Dark Brown Metallic)
1 set consists 10 of panels
LKPANEL(24BTN)-L
(M-Blue) UNIT
Color LK panel (24button) for Value (Metallic Blue)
1 set consists 10 of panels
LKPANEL(24BTN)-L
(GUNMETA) UNIT
Color LK panel (24button) for Value (GunMetallic)
1 set consists 10 of panels
LKPANEL(24BTN)-L
(L-Green-M) UNIT
Color LK panel (24button) for Value (Lime Green Metallic)
1 set consists 10 of panels
LKPANEL(24BTN)-L
(Orange-M) UNIT
Color LK panel (24button) for Value (Orange Metallic)
1 set consists 10 of panels
LKPANEL(24BTN)-L
(D-Brown-M) UNIT
Color LK panel(24button) for Value (Dark Brown Metallic)
1 set consists 10 of panels
PANEL(Pink-Base)-L UNIT
Color side panel for Base (Pink)
1 set consist of 10 pair of panels. A pair includes (1) left and (1)
right panel
PANEL(Pink-VLCD)-L UNIT
Color side panel for Value LCD (Pink)
1 set consist of 10 pair of panels. A pair includes (1) left and (1)
right panel
PANEL(Pink-SLCD)-L UNIT
Color side panel for Sophi LCD (Pink)
1 set consist of 10 pair of panels. A pair includes (1) left and (1)
right panel
PANEL(C Gold-Base)-L UNIT
Color side panel for Base (Champagne Gold)
1 set consist of 10 pair of panels. A pair includes (1) left and (1)
right panel
PANEL(C Gold-VLCD)-L UNIT
Color side panel for Value LCD (Champagne Gold)
1 set consist of 10 pair of panels. A pair includes (1) left and (1)
right panel
PANEL(C Gold-SLCD)-L UNIT
Color side panel for Sophi LCD (Champagne Gold)
1 set consist of 10 pair of panels. A pair includes (1) left and (1)
right panel
SV9100 General Description Manual
3-9
Issue 2.0
Table 3-10 DT300/DT700 Series Optional Equipment List (Continued)
Equipment Name
Equipment Description
PANEL(BIO-Base)-L UNIT
BIO side panel for Base
1 set consist of 10 pair of panels. A pair includes (1) left and (1)
right panel
PANEL(BIO-VLCD)-L UNIT
BIO side panel for Value LCD
1 set consist of 10 pair of panels. A pair includes (1) left and (1)
right panel
PANEL(BIO-SLCD)-L UNIT
BIO side panel for Sophi LCD
1 set consist of 10 pair of panels. A pair includes (1) left and (1)
right panel
MH240
Wireless SIP telephone
AP400 Base Unit
Optional base unit for ML440
G266 DECT Handset
SIP DECT wireless handset
G566 DECT Handset
SIP DECT wireless handset
WFA-Z Adapter
Wireless adapter (Wi-Fi) for DT700 series
BS (F)-L (BK) KIT
BS (F)-L (WH) KIT
French Keypad
BS (S)-L (BK) KIT
BS (S)-L (WH) KIT
Spanish Keypad
BS (ICON)-L (BK) KIT
BS (ICON)-L (WH) KIT
ICON Support Keypad
BS (Retro)-L (BK) KIT
BS (Retro)-L (WH) KIT
Retrofit Support Keypad
BS (RetroCON)-L (BK) KIT
BS (RetroCON)-L (WH) KIT
Retrofit ICON Support Keypad
BS (Braille)-L (BK) KIT
Braille Support Keypad Stickers
HANDSET(NARROW)-L (BK) UNIT Spare Narrowband Handset
HANDSET(NARROW)-L (WH) UNIT
3-10
HANDSET(WIDE)-L (BK) UNIT
HANDSET(WIDE)-L (WH) UNIT
Spare Wideband Handset
HandsetCord(12FT)-L (BK) SET
HandsetCord(12FT)-L (WH) SET
Spare Handset Cord 12 Feet
HandsetCord(25FT)-L (BK) SET
HandsetCord(25FT)-L (WH) SET
Spare Handset Cord 25 Feet
HandsetHanger-L (BK) SET
HandsetHanger-L (WH) SET
Spare Handset Hanger
ITL (Value)-Base-1 unit
IP Base
LCDI(S)-L (BK) UNIT
LCDI(S)-L (WH)) UNIT
IP LCD Unit (without Backlight)
LineCord-L (BK) SET
Spare Line Cord (BK)
Equipment
Issue 2.0
Table 3-10 DT300/DT700 Series Optional Equipment List (Continued)
Equipment Name
Equipment Description
ITL/DTL PTM Handset (BK)
Push to Mute Handset
ITL/DTL PTT Handset (BK)
Push to Talk Handset
GBA-L UNIT
Gigabit Adapter
AC-L UNIT
AC Adapter for GBA-L UNIT
BS(S-HOTEL)-L (BK) UNIT
Standard Hotel function keypad for Sophi (BK) with Blank D/F
panel
CG Directory Card Holder
CG Directory Card Unit
DTL-8R-1 Cordless DECT
Cordless Handset and Base Unit
DTL-RPT-1 Repeater
Repeater for DTL-8R-1
ML440
Wireless Handset
AP20 Base Unit
Base Unit for ML440
G955 SIP DECT Handset
SIP DECT wireless handset
4-Port Digital Call Logging Unit
Digital Call Logging Unit
1-Port Digital Call Logging Unit
Digital Call Logging Unit
16-Port Digital Call Logging Unit
Digital Call Logging Unit
Table 3-11 DT400/DT800 Series Optional Equipment List
Equipment Name
Equipment Description
APR-L UNIT
Analog Port Ringer (DT430 only)
ADA-L UNIT
Ancillary Device Adapter
BHA-L UNIT
Bluetooth® Hub Adapter (DT430 only)
BCA-Z UNIT
Bluetooth Connection Adapter
DCZ-60-2 (BK) CONSOLE
DCZ-60-2 (WH) CONSOLE
60-button Direct Station Selection (DSS) Console
8LK-Z (BK) UNIT
8LK-Z (WH) UNIT
8-button Line Key Unit
16LK-Z (BK) UNIT
16LK-Z (WH) UNIT
16-button Line Key Unit
DTZ-8R-1 Cordless DECT
Cordless Handset and Base Unit
SV9100 General Description Manual
3-11
Issue 2.0
Table 3-12 UT880 (IP Terminal) Equipment List
Equipment Name
UT880
SECTION 2
WEIGHTS
Equipment Description
Touch-Screen IP Desktop Terminal
AND
DIMENSIONS
Table 3-13 SV9100 Weights and Dimensions shows the shipping weight, height,
width and depth of each SV9100 digital multiline terminal, IP multiline terminal, Dterm,
chassis, assorted blades and adapters.
Table 3-13 SV9100 Weights and Dimensions
Shipping
Weight 1
Height
Width
Depth
CHS2UG-US
278.7 oz
(7.9 kg)
3.47 in
(88 mm)
16.9 in
(430 mm)
16.08 in
(409 mm)
CHS2UG GW-US
158.7 oz
(4.5 kg)
4.57 in
(116 mm)
8.47 in
(215 mm)
14.53 in
(369 mm)
CHS2UG B-US
158.7 oz
(4.5 kg)
4.57 in
(116 mm)
8.47 in
(215 mm)
14.53 in
(369 mm)
CHS2UG E
158.7 oz
(4.5 kg)
4.57 in
(116 mm)
8.47 in
(215 mm)
14.53 in
(369 mm)
GCD-CP10
7.06 oz
(0.2 kg)
0.98 in
(25 mm)
5.71 in
(145 mm)
7.09 in
(180 mm)
GCD-LTA
6.70 oz
(0.19 kg)
0.98 in
(25 mm)
5.71 in
(145 mm)
7.09 in
(180 mm)
CHSG LARGE BATT BOX
458.6 oz
(13 kg)
5.24 in
(133 mm)
16.93 in
(430 mm)
14.3 in
(363 mm)
CHSG LARGE BATT SET
194 oz
(5.5 kg)
6.69 in
(170 mm)
5.91 in
(150 mm)
4.33 in
(110 mm)
CHS2UG B SMALL BATT BOX
(without batteries installed)
14.11 oz
(0.4 kg)
1.42 in
(36 mm)
10.87 in
(276 mm)
8.45 in
(214.7 mm)
CHS2UG B SMALL BATT SET
31.2 oz
(0.88 kg)
5 in
(127 mm)
5.75 in
(146 mm)
4.75 in
(120.6 mm)
MPS7101
42.33 oz
(1.2 kg)
2.36 in
(60 mm)
7.08 in
(180 mm)
6.10 in
(155 mm)
GPZ-BS10
2.29 oz
(.065 kg)
0.91 in
(23 mm)
2.17 in
(55 mm)
7.28 in
(185 mm)
Unit
SV9100
Common
3-12
Equipment
Issue 2.0
Table 3-13 SV9100 Weights and Dimensions (Continued)
Shipping
Weight 1
Height
Width
Depth
GPZ-BS11
1.975 oz
(0.056 kg)
0.91 in
(23 mm)
2.17 in
(55 mm)
7.28 in
(185 mm)
GPZ-IPLE
1.76 oz
(0.05 kg)
0.71 in
(18 mm)
2.6 in
(66 mm)
5.4 in
(138 mm)
GCD-8DLCA
5.89 oz
(0.167 kg)
0.98 in
(25 mm)
5.71 in
(145 mm)
7.09 in
(180 mm)
GPZ-8DLCB
4.41 oz
(0.125 kg)
0.60 in
(15 mm)
4.72 in
(120 mm)
5.12 in
(130 mm)
GCD-16DLCA
7.831 oz
(0.222 kg)
1.89 in
(48 mm)
9.45 in
(240 mm)
7.68 in
(195 mm)
GCD-4COTB
6.35 oz
(0.18 kg)
1.89 in
(48 mm)
9.45 in
(240 mm)
7.68 in
(195 mm)
GPZ-4COTF
3.53 oz
(0.10 kg)
1.89 in
(48 mm)
9.45 in
(240 mm)
5.12 in
(130 mm)
GCD-4LCA
5.99 oz
(0.17 kg)
0.98 in
(25 mm)
9.45 in
(240 mm)
7.68 in
(195 mm)
GPZ-4LCA
3.10 oz
(0.09 kg)
0.60 in
(15 mm)
9.45 in
(240 mm)
7.68 in
(195 mm)
GCD-8LCA
6.46 oz
(0.183 kg)
0.98 in
(25 mm)
9.45 in
(240 mm)
7.68 in
(195 mm)
GPZ-8LCE
3.70 oz
(0.105 kg)
0.60 in
(15 mm)
9.45 in
(240 mm)
5.12 in
(130 mm)
GCD-4LCF
5.99 oz
(0.17 kg)
0.98 in
(25 mm)
9.45 in
(240 mm)
7.68 in
(195 mm)
GCD-8LCF
6.46 oz
(0.183 kg)
0.98 in
(25 mm)
9.45 in
(240 mm)
7.68 in
(195 mm)
GPZ-4LCF
3.10 oz
(0.09 kg)
0.60 in
(15 mm)
9.45 in
(240 mm)
7.68 in
(195 mm)
GPZ-8LCF
3.70 oz
(0.105 kg)
0.60 in
(15 mm)
9.45 in
(240 mm)
7.68 in
(195 mm)
GCD-2BRIA
5.99 oz
(0.17 kg)
0.98 in
(25 mm)
9.45 in
(240 mm)
7.68 in
(195 mm)
GPZ-2BRIA
4.02 oz
(0.114 kg)
0.60 in
(15 mm)
4.72 in
(120 mm)
7.68 in
(195 mm)
GCD-PRTA
5.5 oz
(0.156 kg)
0.98 in
(25 mm)
9.45 in
(240 mm)
3.94 in
(100 mm)
GCD-CCTA
5.5 oz
(0.156 kg)
0.98 in
(25 mm)
9.45 in
(240 mm)
7.68 in
(195 mm)
GCD-4ODTA
8.25 oz
(0.234 kg)
0.98 in
(25 mm)
9.45 in
(240 mm)
7.68 in
(195 mm)
Unit
SV9100 General Description Manual
3-13
Issue 2.0
Table 3-13 SV9100 Weights and Dimensions (Continued)
Shipping
Weight 1
Height
Width
Depth
GCD-RGA
10.05 oz
(0.285 kg)
0.98 in
(25 mm)
5.71 in
(145 mm)
7.68 in
(195 mm)
GCD-VM00
7.76 oz
(0.22 kg)
0.98 in
(25 mm)
9.45 in
(240 mm)
7.68 in
(195 mm)
GCD-PVAA
10.05 oz
(0.285 kg)
0.98 in
(25 mm)
5.71 in
(145 mm)
7.68 in
(195 mm)
GCD-ETIA
12.17 oz
(0.345 kg)
0.98 in
(25 mm)
5.71 in
(145 mm)
7.68 in
(195 mm)
GCD-4DIOPA
7.73 oz
(0.219 kg)
0.98 in
(25 mm)
9.45 in
(240 mm)
7.68 in
(195 mm)
GCD-SVR2
9.8 oz
(0.278 kg)
0.98 in
(25 mm)
5.71 in
(145 mm)
7.68 in
(195 mm)
CHS BASE UNIT
352.7 oz
(10 kg)
4.72 in
(120 mm)
19.69 in
(500 mm)
14.37 in
(365 mm)
CHS2UG BLANK SLOT COVER KIT
1.76 oz
(0.05 kg)
2.32 in
(60 mm)
1.57 in
(40 mm)
1.57 in
(40 mm)
CHS L BATT BOX RACK MOUNT BRACKET
352.7 oz
(10 kg)
18.5 in
(470 mm)
14.6 in
(370 mm)
2.76 in
(70 mm)
CHS2UG INT BATT SET
95.24 oz
(2.7 kg)
4.33 in
(110 mm)
2.76 in
(70 mm)
3.15 in
(80 mm)
CHS2UG RACK MOUNT KIT
17.6 oz
(0.5 kg)
0.91 in
(23 mm)
9.65 in
(245 mm)
3.35 in
(85 mm)
CHS1UG/2UG WALL MOUNT KIT
35.27 oz
(1 kg)
1.18 in
(30 mm)
13.8 in
(350 mm)
1.77 in
(45 mm)
CHS2UG MOVABLE WALL MOUNT KIT
98.8oz
(2 kg)
5.17 in
(131.3 mm)
14.5 in
(367.6 mm)
8.8 in
(222.8 mm)
CHS2UG JOINT BRACKET KIT
7.06 oz
(0.2 kg)
0.19 in
(3 mm)
5.91 in
(150 mm)
1.7 in
(43 mm)
CHS2UG BATT MTG KIT 6 Slot
106 oz
(3.0 kg)
2.95 in
(75 mm)
4.45 in
(113 mm)
4.13 in
(105 mm)
IP5D-RACK MOUNT BAR SET
45.86 oz
(1.3 kg)
2.40 in
(61 mm)
18.9 in
(480 mm)
0.47 in
(12 mm)
DTL-2E-1 (BK) TEL
35.27 oz
(1.0 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
8.86 in
(225 mm)
DTL-6DE-1 (BK) TEL
38.8 oz
(1.1 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
8.86 in
(225 mm)
DTL-12E-1 (BK) TEL
35.27 oz
(1.0 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
8.86 in
(225 mm)
Unit
Digital Multiline Terminal
3-14
Equipment
Issue 2.0
Table 3-13 SV9100 Weights and Dimensions (Continued)
Shipping
Weight 1
Height
Width
Depth
DTL-8LD-1 (BK) TEL
DTL-8LD-1 (WH) TEL
45.6 oz
(1.3 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
10.39 in
(264 mm)
DTL-12BT-1 (BK) TEL
45.6 oz
(1.3 kg)
4.29 in
(109 mm)
7.6 in
(183 mm)
10.16 in
(258 mm)
DTL-12PA-1 (BK) TEL
45.6 oz
(1.3 kg)
4.41 in
(112 mm)
7.6 in
(183 mm)
10.16 in
(258 mm)
DTL-12D-1 (BK) TEL
DTL-12D-1 (WH) TEL
42.33 oz
(1.2 kg)
4.39 in
(111.7 mm)
7.05 in
(179 mm)
10.16 in
(258 mm)
DTL-24D-1 (BK) TEL
DTL-24D-1 (WH) TEL
42.33 oz
(1.2 kg)
4.39 in
(111.7 mm)
7.05 in
(179 mm)
10.16 in
(258 mm)
DTL-32D-1 (BK) TEL
DTL-32D-1 (WH) TEL
45.6 oz
(1.3 kg)
4.39 in
(111.7 mm)
8.1 in
(205.8 mm)
10.16 in
(258 mm)
DTZ-2E-3 (BK) TEL
35.27 oz
(1.0 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
8.86 in
(225 mm)
DTZ-6DE-3 (BK) TEL
38.8 oz
(1.1 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
8.86 in
(225 mm)
DTZ-12D-3 (BK) TEL
DTZ-12D-3 (WH) TEL
42.33 oz
(1.2 kg)
4.39 in
(111.7 mm)
7.05 in
(179 mm)
10.16 in
(258 mm)
DTZ-24D-3 (BK) TEL
DTZ-24D-3 (WH) TEL
42.33 oz
(1.2 kg)
4.39 in
(111.7 mm)
7.05 in
(179 mm)
10.16 in
(258 mm)
DTZ-8LD-3 (BK) TEL
DTZ-8LD-3 (WH) TEL
45.6 oz
(1.3 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
10.39 in
(264 mm)
ITL-2E-1 (BK) TEL
35.27 oz
(1.0 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
8.86 in
(225 mm)
ITL-6DE-1 (BK) TEL
38.8 oz
(1.1 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
8.86 in
(225 mm)
ITL-8LDE-1 (BK) TEL
63.66 oz
(1.98 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
8.86 in
(225 mm)
ITL-8LD-1 (BK) TEL
ITL-8LD-1 (WH) TEL
45.6 oz
(1.3 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
10.39 in
(264 mm)
ITL-12D-1 (BK) TEL
ITL-12D-1 (WH) TEL
42.33 oz
(1.2 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
10.16 in
(258 mm)
ITL-12CG-3 (BK) TEL
49.38 oz
(1.4 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
10.94 in
(278 mm)
ITL-12DG-3 (BK) TEL
45.86 oz
(1.3 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
10.16 in
(258 mm)
ITL-12PA-1 (BK) TEL
45.6 oz
(1.3 kg)
4.41 in
(112 mm)
7.59 in
(193 mm)
10.16 in
(258 mm)
Unit
IP Multiline Terminal
SV9100 General Description Manual
3-15
Issue 2.0
Table 3-13 SV9100 Weights and Dimensions (Continued)
Shipping
Weight 1
Height
Width
Depth
ITL-24D-1 (BK) TEL
ITL-24D-1 (WH) TEL
42.33 oz
(1.2 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
10.16 in
(258 mm)
ITL-32D-1 (BK) TEL
ITL-32D-1 (WH) TEL
45.6 oz
(1.3 kg)
4.41 in
(112 mm)
8.1 in
(205.8 mm)
10.16 in
(258 mm)
ITL-320C-1 (BK) TEL/ITL-320C-2 (BK) TEL
56.44 oz
(1.6 kg)
4.41 in
(112 mm)
8.94 in
(227 mm)
9.84 in
(250 mm)
ITZ-8LD-3 (BK) TEL
45.6 oz
(1.3 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
10.39 in
(264 mm)
ITZ-12D-3 (BK) TEL
ITZ-12D-3 (WH) TEL
42.33 oz
(1.2 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
10.16 in
(258 mm)
ITZ-12CG-3 (BK) TEL
ITZ-12CG-3 (WH) TEL
49.38 oz
(1.4 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
10.94 in
(278 mm)
ITZ-12DG-3 (BK) TEL
ITZ-12DG-3 (WH) TEL
45.86 oz
(1.3 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
10.16 in
(258 mm)
ITZ-24D-3 (BK) TEL
ITZ-24D-3 (WH) TEL
42.33 oz
(1.2 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
10.16 in
(258 mm)
ITZ-8LDG-3 (BK) TEL
ITZ-8LDG-3 (WH) TEL
45.6 oz
(1.3 kg)
4.41 in
(112 mm)
7.05 in
(179 mm)
10.39 in
(264 mm)
8LK-L (BK) UNIT
8LK-L (WH) UNIT
7.05 oz
(0.2 kg)
1.77 in
(45 mm)
1.15 in
(29.3 mm)
8.82 in
(224 mm)
8LK-Z (BK) UNIT
8LK-Z (WH) UNIT
7.05 oz
(0.2 kg)
1.77 in
(45 mm)
1.15 in
(29.3 mm)
8.82 in
(224 mm)
ADA-L UNIT
2.82 oz
(0.08 kg)
0.98 in
(25 mm)
2.56 in
(65 mm)
2.84 in
(72 mm)
APR-L UNIT
5.29 oz
(0.15 kg)
0.98 in
(25 mm)
2.56 in
(65 mm)
2.84 in
(72 mm)
BCH-L (BK) UNIT
31.75 oz
(0.9 kg)
4.41 in
(112 mm)
3.19 in
(81 mm)
8.8 in
(223 mm)
BHA-L UNIT
3.53 oz
(0.1 kg)
0.98 in
(25 mm)
2.56 in
(65 mm)
2.84 in
(72 mm)
BCA-Z UNIT
2.82 oz
(0.08 kg)
0.98 in
(25 mm)
2.56 in
(65 mm)
2.84 in
(72 mm)
IPLA-R UNIT
2.82 oz
(0.08 kg)
0.98 in
(25 mm)
2.24 in
(57 mm)
3.94 in
(100 mm)
IPv6-Adapter
2.82 oz
(0.08 kg)
0.98 in
(25 mm)
2.56 in
(65 mm)
2.84 in
(72 mm)
PGD(2)-U10 ADP
12.4 oz
(0.35 kg)
1.58 in
(40 mm)
6.81 in
(173 mm)
4.13 in
(105 mm)
Unit
Optional
3-16
Equipment
Issue 2.0
Table 3-13 SV9100 Weights and Dimensions (Continued)
Shipping
Weight 1
Height
Width
Depth
DCL-60-1 (BK) CONSOLE
DCL-60-1 (WH) CONSOLE
21.16 oz
(0.6 kg)
3.23 in
(82 mm)
5.39 in
(137 mm)
8.82 in
(224 mm)
DCZ-60-2 (BK) CONSOLE
DCZ-60-2 (WH) CONSOLE
27.50 oz
(0.78 kg)
3.15 in
(80 mm)
8.27 in
(210 mm)
9.84 in
(250mm)
DP-D-1A Doorphone
7.05 oz
(0.2 kg)
5.12 in
(130 mm)
3.89 in
(98 mm)
1.12 in
(28.5 mm)
PSA-L (BK) UNIT
PSA-L (WH) UNIT
10.58 oz
(0.3 kg)
3.15 in
(80 mm)
2.91 in
(74 mm)
8.8 in
(223 mm)
GBA-L UNIT
23.99 oz
(0.68 kg)
5.9 in
(150 mm)
7.05 in
(179 mm)
6.34 in
(161 mm)
WFA-Z Adapter
2.82 oz
(0.08 kg)
0.98 in
(25 mm)
2.56 in
(65 mm)
2.84 in
(72 mm)
AC-L UNIT
12 oz
(0.34 kg)
1.10 in
(28 mm)
1.77 in
(45 mm)
3.98 in
(101 mm)
WM-L UNIT
1.58 oz
(0.045 kg)
0.996 in
(25.3 mm)
3.996 in
(101.5 mm)
4.92 in
(125 mm)
DSS WM-L UNIT
1.41 oz
(0.04 kg)
0.99 in
(25.3 mm)
3.4 in
(86.5 mm)
4.92 in
(125 mm)
G955 Wireless Handset
3.13 oz
(0.08 kg)
4.96 in
(126 mm)
1.77 in
(45 mm)
0.78 in
(20 mm)
1-Port Digital Call Logging Unit
3.53 oz
(0.1 kg)
1.00 in
(25 mm)
3.00 in
(75 mm)
4.33 in
(110 mm)
4-Port Digital Call Logging Unit
24 oz
(0.680 kg)
0.984 in
(25 mm)
2.835 in
(72 mm)
3.30 in
(84 mm)
ML440
169.6 oz
(4.81 kg)
9.4 in
(238.8 mm)
17.2 in
(436.9 mm)
8.0 in
(203.2 mm)
AP20 Base Unit
179.2 oz
(5.08 kg)
9.5 in
(241.3 mm)
12.6 in
(320 mm)
14.0 in
(355.6 mm)
IVR External Server
160.0 oz
(4.54 kg)
1.7 in
(43 mm)
17.2 in
(437 mm)
9.8 in
(249 mm)
AP300/400 Base Unit
10.65 oz
(0.302 kg)
6.85 in
(174 mm)
5.75 in
(146 mm)
1.69 in
(43 mm)
G266 Wireless Handset
4.06 oz
(0.115 kg)
5.28 in
(134 mm)
1.97 in
(50 mm)
0.79 in
(20 mm)
Charger
2.75 oz
(0.078 kg)
3.03 in
(77 mm)
3.03 in
(77 mm)
2.40 in
(61 mm)
AC Adapter
0.88 oz
(0.025 kg)
2.25 in
(57.15 mm)
1.5 in
(38.1 mm)
1.03 in
(26.16 mm)
Unit
SV9100 General Description Manual
3-17
Issue 2.0
Table 3-13 SV9100 Weights and Dimensions (Continued)
Shipping
Weight 1
Height
Width
Depth
4.34 oz
(0.123 kg)
5.63 in
(143 mm)
1.97 in
(50 mm)
0.79 in
(20 mm)
Charger
4.06 oz
(0.115 kg)
3.03 in
(77 mm)
3.03 in
(77 mm)
2.40 in
(61 mm)
AC Adapter
4.06 oz
(0.115 kg)
2.25 in
(57.15 mm)
1.5 in
(38.1 mm)
1.03 in
(26.16 mm)
IP Video Doorphone
11.29 oz
(0.32 kg)
5.9 in
(150 mm)
3.94 in
(100 mm)
2.1 in
(53.5 mm)
UT880
35.3 oz
(1.0 kg)
5.9 in
(150.0 mm)
7.55 in
(192.0 mm)
8.55 in
(225.0 mm)
DTZ-8R-1 Cordless
148.8 oz
(4.22 kg)
12.75 in
(323.8 mm)
13.75 in
(349.2 mm)
8.5 in
(215.9 mm)
Unit
G566 Wireless Handset
1 Shipping weight includes the shipping carton.
3-18
Equipment
UNIVERGE® SV9100
Installation, Programming,
and Maintenance Overview
SECTION 1
INSTALLATION
AND
Chapter 4
TECHNICAL CONSIDERATIONS
The compact UNIVERGE SV9100 chassis and front loading blades make installation
easy. The system can be wall, floor or rack mounted as desired. The GCD-CP10
(Central Processing Unit) performs a number of functions and operations under the
control of software programs on the GCD-CP10 package. These programs can be
easily upgraded as new features and functionalities are added to the system.
The following functionalities are provided on the GCD-CP10:

Call Control Server

Conference Bridge Server

Voice Mail Server

SIP Server

RTP (Real-Time Transport Protocol) Forwarding

VoCoder Conversion
The GCD-CP10 uses a 32-bit industrial standard CPU and associated memories to
control the system. The GCD-CP10 bus is connected to the backplane of the
chassis and provides control for other packages installed in the UNIVERGE SV9100
chassis. The GCD-CP10 is installed in the GCD-CP10 slot reserved for it in this
chassis (no other board works in this slot).
The Tone Generator provides various audio signals such as dial tone, reorder tone,
busy tone and DTMF (Dual Tone Multifrequency) signaling, which comply with
industrial standard tone plans. The DTMF tone sender can resend the DTMF tone
signal to a distant-end through the trunk or line circuits. The DTMF tone receiver can
receive DTMF signals sent from industry standard telephones or distant locations.
The MF (Multifrequency) signal sender resends toll type multifrequency signals to a
central office allowing for emergency (E911) ability.
Caller ID Receiver receives Caller ID signals from the central office and converts
those signals for display on the UNIVERGE SV9100 telephones. Caller ID
Generator generates industry standard Caller ID signals, based on the digital signal
delivered from the CCPU and transmitted to the distant-end.
SV9100 General Description Manual
4-1
Issue 2.0
UNIVERGE SV9100 provides 64 conference circuits for conference calling.
The Power supply unit and the battery backup unit are installed in the SV8100
chassis and allow easy connection to extra battery backup units. All circuits installed
in the chassis are located on blades that plug into the slots.
Connecting voice and data between more than one chassis is provided by a bus
cable between the basic and expansion SV9100 chassis. Voice and data are
transmitted between the chassis using GPZ-BS10 and GPZ-BS11 blades in the
UNIVERGE SV9100 system.
Connecting the system to telephones, outside lines or other external devices is made
using telephone cable connectors. A music source for Music on Hold is connected
by standard audio equipment plugs.
Universal slots maximize flexibility by allowing installation of any blade in any
interface slot (except slot 1 of chassis 1 reserved for the GCD-CP10). Full use of
each chassis, before adding another, reduces hardware requirements.
A Resident System Program is provided when the system first receives power. The
GCD-CP10 scans the chassis and recognizes the blades and multiline terminals that
are connected to the system. Standard (default) values are assigned in the System
Program for all system and device parameters to allow the system to operate
immediately after initialization, before programming is done.
The assignments provided by the Resident System Program can be altered to fit the
requirements of a particular installation. Changing programming assignments is the
function of multiline terminals or a personal computer. When programming from a
multiline terminal, Flexible Line keys and the dial pad are used to enter new values,
and the display provides the necessary information for programming.
Multiline Terminals and Single Line Telephones
A variety of telephones can be connected to satisfy the requirements of a particular
installation. All multiline terminals are fully modular and are powered from the central
unit. Cabling is twisted 1-pair for proprietary multiline terminals and single line
telephones.
SECTION 2
PROGRAMMING
From Multiline Terminals
Programming is done using DTL-6DE-1 TEL, DTL-12/24/32D-1 TEL, DTL-8LD-1
TEL, DTZ-6DE-3 TEL, DTZ 8LD-3 TEL, DTZ-12/24/32D-3 TEL, ITL-6DE-1 TEL,
ITL-12/24/32D-1 TEL, ITL-8LD-1 TEL, ITL-320C-1 TEL, ITL-320C-2 TEL,
ITZ-8/12/24/32D-3 TEL, ITZ-8LDG-3 TEL, ITZ-12CG/DG TEL multiline terminals.
4-2
Installation, Programming, and Maintenance Overview
Issue 2.0
When a programming multiline terminal is off-line in the Program Mode, the rest of
the system continues to function. Most program changes can be entered anytime,
but some changes take effect only when the affected stations and circuits are idle.
This avoids disrupting calls in progress.
PC Programming
System data can be transferred to/from a disk for backup. The System Program End
User software allows end users to program several features for their multiline
terminals, such as: Line Key Assignment, Telephone Names, Zone Paging Groups,
or various timers.
Battery Backup
The battery on the GCD-CP10 retains the Clock/Calendar and Last Number Redial
(LNR) buffers for each station when the GCD-CP10 encounters a power loss. When
the battery is fully charged, the settings are retained for approximately three years.
The Lithium (CR2032) battery should be replaced every two years. The system
programmed memory (Customer Database) is stored in nonvolatile Memory and can
be erased only by a First Initialization.
The batteries, located in the SV9100 chassis, support system operation for up to 30
minutes during a power outage.
User Programmable Features
Multiline terminal users can program the following features from their station:

Ringing Line Preference

Feature Access and/or One-Touch keys (e.g., Speed Dial or Direct Station
Selection)

Speed Dial
Multiline terminals without programmable One-Touch keys and single line telephones
can be used to program Station Speed Dial memories. Attendant Positions can be
used to program System Speed Dial memories and the System Clock/Calendar.
SECTION 3
MAINTENANCE
Installing Interface Blades without Disrupting Ongoing Calls
Each interface and optional blade has an LED indication of power status. An
interface blade (except the GCD-CP10) with this switch OFF can be removed or
installed with the system power on.
The combination of status indication and blade replacement with power on allows the
maintenance technician to replace suspect circuits without disrupting ongoing calls.
SV9100 General Description Manual
4-3
Issue 2.0
Up/Down Load of Data
Using PC Programming, Station Speed Dial data, System Speed Dial data, and all
System Data can be transferred from/to a PC. The Up/Down Load may be
accomplished from a local or remote location.
4-4
Installation, Programming, and Maintenance Overview
UNIVERGE® SV9100
Hardware Specifications
SECTION 1
Chapter 5
SYSTEM CAPACITIES
1.1
System Chassis Capacities
The CHS2UG-US UNIVERGE SV9100 system consists primarily of the base
chassis and a maximum of three expansion chassis. Expansion chassis can be
stacked vertically on the base chassis to expand the system capacity to 368 ports.
By linking two UNIVERGE SV9100 systems via IP connection, the maximum
capacity can be increased to 1296 ports (896 station/ 400 trunks).
Figure 5-1 Base and Expansion Chassis
6 Slots
80 Ports
12 Slots
176 Ports
24 Slots
368 Ports
IP Connection
1296 Ports
SV9100 General Description Manual
5-1
Issue 2.0
The UNIVERGE SV9100 CHS2UG GW-US is a 9.5” chassis that has three
universal slots and one PSU. The standalone module provides 48 total ports (32
digital terminals) and can include any combination of stations and trunks below
this number.
Figure 5-2 UNIVERGE SV9100 CHS2UG GW-US Chassis
Table 5-1 9.5” Gateway and 19” Maximum System Capacities – Chassis shows
the maximum number of chassis and related equipment that can be installed in a
system.
Table 5-1 9.5” Gateway and 19” Maximum System Capacities – Chassis
19”
Chassis
with CPU
19”
Chassis
without
CPU
19”
Chassis
x4
3 Slots
5 Slots
6 Slots
23 Slots
CHS2UG GW-US
(9.5” Chassis)
1
–
–
CHS2UG-US
(19” Chassis)
–
1
GPZ-BS10
3-jack Expansion Board for
Controlling Chassis
0
GPZ-BS11
1-jack Expansion Board for
Expansion Chassis
0
Hardware
Number of Slot(s) for
Interface Package
9.5”
Chassis
Networked
Chassis
(NetLink)
Comments
–
–
Gateway chassis
1
4
50 x (1+3)
Virtual slot in
NetLink is limited to
maximum of 240
1
0
1

–
0
1
3

–
Chassis:
Expansion:
5-2
Hardware Specifications
Issue 2.0
Table 5-1 9.5” Gateway and 19” Maximum System Capacities – Chassis (Continued)
19”
Chassis
with CPU
19”
Chassis
without
CPU
19”
Chassis
x4
3 Slots
5 Slots
6 Slots
23 Slots
CHSG LARGE BATT BOX
(External Battery Box)
1
1
1
CHS2UG B SMALL BATT BOX
(Small Battery Box)
1
–
0
1
9.5”
Chassis
Hardware
Number of Slot(s) for
Interface Package
Networked
Chassis
(NetLink)
Comments
4
50 x (1+3)
–
–
–
–
–
1
1
4
–
1 is factory
installed with each
chassis
1
1
4
–
1 is factory
installed with each
chassis
Battery:
Fan Box:
CHS2U FAN BOX SET
Power Supply:
MPS7101

Dependent on size of system.
The UNIVERGE SV9100 9.5” CHS2UG B-US and CHS2UG E (Combined)
system consists primarily of a base chassis and expansion chassis. Expansion
chassis can be stacked vertically on the base chassis to expand the system
capacity to 368 ports (refer to Figure 5-3 CHS2UG B-US Base and CHS2UG E
Expansion Chassis on page 5-4). By linking two UNIVERGE SV9100 systems via
IP connection, the maximum capacity can be increased to 1296 ports (896 station/
400 trunks).
SV9100 General Description Manual
5-3
Issue 2.0
Figure 5-3 CHS2UG B-US Base and CHS2UG E Expansion Chassis
Base Chassis
CHS2UG B-US
Expansion Chassis
CHS2UG E
Table 5-2 9.5” Base and Expansion Maximum System Capacities – Chassis on
page 5-4 shows the maximum number of chassis and related equipment that can
be installed in a 9.5” Base and Expansion system.
Table 5-2 9.5” Base and Expansion Maximum System Capacities – Chassis
Hardware
Number of Slot(s) for
Interface Package
9.5” Base
9.5” Base
9.5” Base
+
+
+
Expansion
9.5” Base
Expansion
Expansion Networked
without
Chassis
with CPU
x4
CPU
(NetLink)
Comments
3 Slots
5 Slots
6 Slots
23 Slots
GPZ-BS10
3-port Expansion Board for
Controlling Chassis
1
1
1
1
–
–
GPZ-BS11
1-port Expansion Board for
Expansion Chassis
1
1
1
3
–
–
1
1
1
4
50 x (1+3)
–
Expansion:
Battery:
CHSG LARGE BATT BOX
(External Battery Box)
5-4
Hardware Specifications
Issue 2.0
Table 5-2 9.5” Base and Expansion Maximum System Capacities – Chassis (Continued)
9.5” Base
9.5” Base
9.5” Base
+
+
+
Expansion
9.5” Base
Expansion
Expansion Networked
without
Chassis
with CPU
x4
CPU
(NetLink)
Hardware
Number of Slot(s) for
Interface Package
CHS2UG B SMALL BATT BOX
(Small Battery Box)
Comments
3 Slots
5 Slots
6 Slots
23 Slots
1
1
1
4
50 x (1+3)
–
1
1
1
4
–
1 is factory
installed with
each chassis
Power Supply:
MPS7101
1.2
System Blade Capacities
Table 5-3 SV9100 Maximum 9.5” Gateway and 19” System Capacities – Blades
and Table 5-4 SV9100 Maximum 9.5” Base and Expansion System Capacities –
Blades on page 5-8 show the maximum number for each blade that can be
installed in a system.
This is determined by the maximum blade configuration allowed. When installing
single line sets, DISA, or tie lines, CPU circuits must be allocated for DTMF
receivers. To install single line sets with CO/PBX line access, or when installing
immediate-start tie lines, CPU circuits must be allocated for dial tone detection.
Table 5-3 SV9100 Maximum 9.5” Gateway and 19” System Capacities – Blades
19”
Chassis
with CPU
19”
Chassis
without
CPU
19”
Chassis
x4
3 Slots
5 Slots
6 Slots
23 Slots
GCD-CP10
1
1
0
GPZ-IPLE
(VoIP Daughter Board)
1
1
GCD-SVR2
(Server Blade)
1
1
Hardware
Number of Slot(s) for Interface
Package
9.5”
Chassis
Networked
Chassis
(NetLink)
Comments
1
50
–
0
1
50
This unit provides
256 VOIP Gateway
channels
1
1
1
Common Control Blades:
SV9100 General Description Manual
5-5
Issue 2.0
Table 5-3 SV9100 Maximum 9.5” Gateway and 19” System Capacities – Blades (Continued)
19”
Chassis
with CPU
19”
Chassis
without
CPU
19”
Chassis
x4
3 Slots
5 Slots
6 Slots
23 Slots
CD-4DIOPA
(4 DID/OPX)
2
5
6
23
128
When installed as
an OPX blade
GCD-4LCA
(4 Single Line Telephone Interface)
2
5
6
23
224
–
GCD-8LCA
(8 Single Line Telephone Interface)
2
5
6
23
112
–
GCD-8DLCA
(8 Digital Station Interface)
2
5
6
23
112
–
GCD-16DLCA
(16 Digital Station Interface)
2
5
6
23
56
–
GPZ-8DLCB
(8 Digital Station Interface
Daughter Board)
2
5
6
23
56
–
GPZ-4LCA
(4 Single Line Telephone Interface
Daughter Board)
2
5
6
23
74
–
GPZ-8LCE
(8 Single Line Telephone Interface
Daughter Board)
2
5
6
23
56
–
GCD-4LCF
(4 Single Line Telephone Interface)
2
5
6
23
224
GCD-8LCF
(8 Single Line Telephone Interface)
2
5
6
23
112
GPZ-4LCF
(4 Single Line Telephone Interface
Daughter Board)
2
5
6
23
74
GPZ-8LCF
(8 Single Line Telephone Interface
Daughter Board)
2
5
6
23
56
GCD-LTA 
(8 Digital/2 Single Line)
2
2
2
8
23
Hardware
Number of Slot(s) for Interface
Package
9.5”
Chassis
Networked
Chassis
(NetLink)
Comments
Station Blades:
5-6
An optional
GPZ-4COTF or
GPZ-2BRIA can be
installed
Hardware Specifications
Issue 2.0
Table 5-3 SV9100 Maximum 9.5” Gateway and 19” System Capacities – Blades (Continued)
19”
Chassis
with CPU
19”
Chassis
without
CPU
19”
Chassis
x4
3 Slots
5 Slots
6 Slots
23 Slots
GCD-2BRIA
(2 Basic Rate Interface)
2
5
6
GPZ-2BRIA
(2 Basic Rate Interface Daughter
Board)
2
5
GCD-4COTB
(4 Loop/Ground Start Trunk)
2
GPZ-4COTF
(4 Loop/Ground Start Trunk
Daughter Board)
Hardware
9.5”
Chassis
Networked
Chassis
(NetLink)
Comments
23
T interface = 100
S interface = 224
–
6
23
T point = 50
S point = 112
–
5
6
23
100
–
2
5
6
23
50
–
CD-4DIOPA
(4 DID/OPX)
2
5
6
23
DID = 100
OPX = 224
CD-4ODTA
(4 E&M)
2
5
6
23
100
GCD-PRTA
(1 Primary Rate Interface)
2
4
4
16
GCD-PVAA
(Interactive Voice Response,
PVA PMS)
1
1
1
1
1
GCD-PVAA
(CCIS Point-to-Multipoint)
2
5
6
23
32
GCD-ETIA
(Switching Hub with Power over
Ethernet)
2
3
3
12
64
–
CD-CCTA
(CCIS Trunk Interface/Common
Channel Handler)
2
4
6
8
8
–
GCD-VM00
(Voice Mail and Server)
1
1
0
1
1
Maximum of One
per system
GCD-RGA
(Application Gateway – Router and
1
1
1
1
1
Maximum of One
per system
Number of Slot(s) for Interface
Package
Trunk Blades:
T point = 16
S point = 37
When installed as a
DID blade
–
Blade is used for
Primary Rate
Interface or T-1
Interface
Optional Blades:
Conference)
SV9100 General Description Manual
5-7
Issue 2.0
Table 5-4 SV9100 Maximum 9.5” Base and Expansion System Capacities – Blades
Hardware
Number of Slot(s) for
Interface Package
9.5”
Base
9.5” Base 9.5” Base
9.5” Base
+
+
+
Expansion Expansion
Networked
Expansion
without
with CPU
Chassis
with CPU
CPU
x4
(NetLink)
Comments
3 Slots
5 Slots
6 Slots
23 Slots
GCD-CP10
1
1
0
1
50
–
GPZ-IPLE
(VoIP Daughter Board)
1
1
0
1
50
This unit provides
256 VOIP Gateway
channels
GCD-SVR2
(Server Blade)
1
1
1
1
1
CD-4DIOPA
(4 DID/OPX)
2
5
6
23
128
When installed as
an OPX blade
GCD-4LCA
(4 Single Line Telephone
Interface)
2
5
6
23
224
–
GCD-8LCA
(8 Single Line Telephone
Interface)
2
5
6
23
112
–
GCD-8DLCA
(8 Digital Station Interface)
2
5
6
23
112
–
GCD-16DLCA
(16 Digital Station Interface)
2
5
6
23
56
–
GPZ-8DLCB
(8 Digital Station Interface
Daughter Board)
2
5
6
23
56
–
GPZ-4LCA
(4 Single Line Telephone
Interface Daughter Board)
2
5
6
23
74
–
GPZ-8LCE
(8 Single Line Telephone
Interface Daughter Board)
2
5
6
23
56
–
GCD-4LCF
(4 Single Line Telephone
Interface)
2
5
6
23
224
Common Control Blades:
Station Blades:
5-8
Hardware Specifications
Issue 2.0
Table 5-4 SV9100 Maximum 9.5” Base and Expansion System Capacities – Blades (Continued)
Hardware
Number of Slot(s) for
Interface Package
9.5”
Base
9.5” Base 9.5” Base
9.5” Base
+
+
+
Expansion Expansion
Networked
Expansion
without
with CPU
Chassis
with CPU
CPU
x4
(NetLink)
Comments
3 Slots
5 Slots
6 Slots
23 Slots
GCD-8LCF
(8 Single Line Telephone
Interface)
2
5
6
23
112
GPZ-4LCF
(4 Single Line Telephone
Interface Daughter Board)
2
5
6
23
74
GPZ-8LCF
(8 Single Line Telephone
Interface Daughter Board)
2
5
6
23
56
GCD-LTA 
(8 Digital/2 Single Line)
2
2
2
8
23
An optional
GPZ-4COTF or
GPZ-2BRIA can be
installed
GCD-2BRIA
(2 Basic Rate Interface)
2
5
6
23
25
–
GPZ-2BRIA
(2 Basic Rate Interface
Daughter Board)
2
5
6
23
25
–
GCD-4COTB
(4 Loop/Ground Start Trunk)
2
5
6
23
25
–
GPZ-4COTF
(4 Loop/Ground Start Trunk
Daughter Board)
2
5
6
23
25
–
CD-4DIOPA
(4 DID/OPX)
2
5
6
23
50
When installed as a
DID blade
CD-4ODTA
(4 E&M)
2
5
6
23
50
–
GCD-PRTA
(1 Primary Rate Interface)
2
4
4
16
8
Blade is used for
Primary Rate
Interface or T-1
Interface
Trunk Blades:
SV9100 General Description Manual
5-9
Issue 2.0
Table 5-4 SV9100 Maximum 9.5” Base and Expansion System Capacities – Blades (Continued)
Hardware
Number of Slot(s) for
Interface Package
9.5”
Base
9.5” Base 9.5” Base
9.5” Base
+
+
+
Expansion Expansion
Networked
Expansion
without
with CPU
Chassis
with CPU
CPU
x4
(NetLink)
Comments
3 Slots
5 Slots
6 Slots
23 Slots
GCD-PVAA
(Interactive Voice Response,
PVA PMS)
1
1
1
1
1
GCD-PVAA
(CCIS Point-to-Multipoint)
2
5
6
23
32
GCD-ETIA
(Switching Hub with Power
over Ethernet)
2
3
3
12
64
–
CD-CCTA
(CCIS Trunk Interface/
Common Channel Handler)
2
4
4
4
4
–
GCD-VM00
(Voice Mail and Server)
1
1
0
1
1
Maximum of One
per system
GCD-RGA
(Application Gateway – Router
1
1
1
1
1
Maximum of One
per system
Optional Blades:
and Conference)
Table 5-5 Daughter Board Combinations shows each blade and associated
daughter board combinations. The daughter boards that can be mounted on
specific blades are indicated by a checkmark. For example, the GCD-LTA can
have a GPZ-2BRIA or the GPZ-4COTF daughter board mounted.
Table 5-5 Daughter Board Combinations
Daughter Board
GPZ-2BRIA GPZ-4COTF GPZ-4LCA GPZ-8LCE GPZ-8DLCB
Blades
5-10
GCD-LTA
(8 Digital/2 Single Line)


–
–
–
GCD-4COTB
(4 Loop Ground Start)
–

–
–
–
GCD-4LCA
(4 Single Line Interface)
–
–


–
Hardware Specifications
Issue 2.0
Table 5-5 Daughter Board Combinations (Continued)
Daughter Board
GPZ-2BRIA GPZ-4COTF GPZ-4LCA GPZ-8LCE GPZ-8DLCB
GCD-8LCA
(8 Single Line Interface)
–
–


–
GCD-8DLCA
(8 Digital Station Interface)
–
–
–
–

GCD-16DLCA
(16 Digital Station Interface)
–
–
–
–
–
GCD-2BRIA
(2 Basic Rate Interface)

–
–
–
–
– = Does not apply

= Does apply
1.3
System Trunk/Port/Channel Capacities
The maximum slot and channel capacities are listed in Table 5-6 SV9100 9.5”
Gateway and 19” Maximum System Capacities – Trunks/Ports/Channels and
Table 5-7 SV9100 9.5” (Base and Expansion) Maximum System Capacities –
Trunks/Ports/Channels on page 5-13.
Up to four combined CHS2UG B-US/CHS2UG E (3-Slot Base/3-Slot Expansion)
or CHS2UG-US (6-Slot) chassis can be connected locally to reach the system’s
maximum port capacity.
EXAMPLE:
0 CHS2UG-US (19” Chassis) & 4 CHS2UG B-US/CHS2UG E (9.5” Base
Chassis/9.5” Expansion Chassis)
1 CHS2UG-US (19” Chassis) & 3 CHS2UG B-US/CHS2UG E (9.5” Base
Chassis/9.5” Expansion Chassis)
2 CHS2UG-US (19” Chassis) & 2 CHS2UG B-US/CHS2UG E (9.5” Base
Chassis/9.5” Expansion Chassis)
3 CHS2UG-US (19” Chassis) & 1 CHS2UG B-US/CHS2UG E (9.5” Base
Chassis/9.5” Expansion Chassis)
4 CHS2UG-US (19” Chassis) & 0 CHS2UG B-US/CHS2UG E (9.5” Base
Chassis/9.5” Expansion Chassis)
SV9100 General Description Manual
5-11
Issue 2.0
Table 5-6 SV9100 9.5” Gateway and 19” Maximum System Capacities – Trunks/Ports/Channels
9.5”
Chassis
19” Chassis
System
x1
Maximum
x1
x2
x3
X4
(CPU + 2
(6 Slots) (12 Slots) (18 Slots) (24 Slots)
Slots)
Number of:
PCM
48
104
208
312
416
416
Data
7
7
14
21
28
28
DT400/DT300 TDM (-48V)
32
80
176
272
368
SLT (-28V)
32
80
176
272
368
SLT (-48V)
8
20
44
68
92

Number of Timeslots 1
Total 896
DT800/DT700 IP
896
Desktop Applications
(Desktop Client, Desktop Client with
Shared Services and SoftPhones)
256
Total 256
SIP/WLAN
896
Total 896
Analog Trunks (COT)
16
40
88
136
184
BRI
16
40
88
136
184
PRI (1.5M)
48
96
192
288
384
144
144
400
IP Trunk (SIP)
DTMF Receivers
VoIP Channels
Voice Mail Channels on CPU
Modem
Total 400
80
80
144
144 *2
256
256
16 channels
16
1 channel
1
1 = For-law countries 104 timeslots per chassis are assigned the G.711 PCM communications (e.g., voice
communications) and 7 timeslots per chassis are assigned for the Data communications (e.g., HDLC over ISDN). Thus
the simultaneous data communications are limited up to seven per chassis.
2 = An additional 64 DTMF Receivers are available when the GPZ-BS10 is installed.

If using Caller ID to analog trunks and DSP resources are set to common, DSP resources will only be used for analog
trunks and not analog stations.
5-12
Hardware Specifications
Issue 2.0
Table 5-7 SV9100 9.5” (Base and Expansion) Maximum System Capacities – Trunks/Ports/Channels
9.5”
Chassis
19” Chassis
System
x1
Maximum
x1
x2
x3
X4
(CPU + 2
(6 Slots) (12 Slots) (18 Slots) (24 Slots)
Slots)
Number of:
PCM
48
104
208
312
416
416
Data
7
7
14
21
28
28
DT400/DT300 TDM (-48V)
32
80
176
272
368
SLT (-28V)
32
80
176
272
368
SLT (-48V)
8
20
44
68
92
Number of Timeslots
1
Total 896
DT800/DT700 IP
896
Desktop Applications
(Desktop Client, Desktop Client with
Shared Services and SoftPhones)
256
Total 256
SIP/WLAN
896
Total 896
Analog Trunks (COT)
16
40
88
136
184
BRI
16
40
88
136
184
PRI (1.5M)
48
96
192
288
384
144
144
400
IP Trunk (SIP)
DTMF Receivers
VoIP Channels
Voice Mail Channels on CPU
Modem
Total 400
80
80
144
144 *2
256
256
16 channels
16
1 channel
1

1 = For-law countries 104 timeslots per chassis are assigned the G.711 PCM communications (e.g., voice
communications) and 7 timeslots per chassis are assigned for the Data communications (e.g., HDLC over ISDN). Thus
the simultaneous data communications are limited up to seven per chassis.
2 = An additional 64 DTMF Receivers are available when the GPZ-BS10 is installed.

If using Caller ID to analog trunks and DSP resources are set to common, DSP resources will only be used for analog
trunks and not analog stations.
SV9100 General Description Manual
5-13
Issue 2.0
SECTION 2
CHASSIS POWER BASED CALCULATOR CHART
The Univerge SV9100 system uses two types of power factors. For a single chassis
chart refer to Table 5-8 Board Power Factor. For the maximum number of specific
blades per package, see Table 5-9 Maximum Number of Packages Installed. Refer to
Table 5-10 Terminal Power Factor on page 5-15 for the Terminal/ Adapter power
chart. Refer to Table 5-11 IP Terminal Power Factor Chart – DT700 on page 5-16 for
the DT700 IP Terminal Power chart or Table 5-12 IP Terminal Power Factor Chart –
DT800 on page 5-16 for the DT800. Refer to Table 5-13 IEEE802.af Class
Specifications on page 5-17 for the Class Specifications chart.
Table 5-8 Board Power Factor
Board Power Factor
Total
=<7
Item
Power Factor
GCD-CP10
1
GCD-VM00
2
GCD-ETIA
2
GCD-PVAA
1
GPZ-IPLE
2
GCD-SVR2
2
GCD-RGA
1
Table 5-9 Maximum Number of Packages Installed
Maximum Number of Package Installed
Board
(Power Factor)
5-14
9.5 inch
with CCPU
19 inch with
CCPU
19 inch
without
CCPU
4 x 19 inch
GCD-ETIA (2)
2
3
3
12
GCD-PVAA (1)
2
5
6
23
GCD-SVR2
2
2
3
11
GCD-RGA (1)
1
1
1
1
Hardware Specifications
Issue 2.0
Table 5-10 Terminal Power Factor
Terminal Power Factor
19 inch Metal Chassis with Fan = <80
9.5 inch Plastic Chassis without Fan =<64
Item
SLT
DT300/DT400 Series
Standard (-28V)
0.8
Long Line (-48V)
2
Economy (2-, 6- or 12-Button)
0.8
Value (12-, 24 or 32-Button)
0.8
Value (DESI-Less)
0.8
Value (12-Button) w/BCH
3
Value (12-Button) w/PSA
2
DSS Console
2
Power Save Adapter (PSA)
Line Key Unit (8- or 16-Button)
DT300/DT400 Series Optional Ancillary Device Adapter (ADA)
DT700/DT800 Series
(PoE from GCD-ETIA)
Power Factor
1.2
0
2
Analog Port Adapter w/Ringer (APR)
2
Bluetooth Cordless Handset (BCH)
2
Bluetooth Hub Adapter (BHA)
2
Economy (2- or 6-Button)
4
Economy (DESI-Less)
4
Value (12-, 24 or 32-Button)
4
Value (DESI-Less)
4
Value (12-Button) w/PSA
4
Sophi (32-Button)
6
Cradle (2-Button)
4
Ancillary Device Adapter (ADA)
2
Bluetooth Connection Adapter (BCA)
2
Paging Adapter (PGD(2)-U10 ADP)
2
IP Video Doorphone (IP3NE-IPCDH)
8
SV9100 General Description Manual
5-15
Issue 2.0
Table 5-11 IP Terminal Power Factor Chart – DT700
IP
Terminal
IEEE802.3
af
Class
Label Indication
(Maximum Current with All Options)
48VDC
Maximum Current Without Options
24VDC
48VDC
24VDC
ITL-12CG-3 TEL
Class 3
230mA
11.04W
450mA
10.8W
102mA
4.9W
192mA
4.62W
ITL-12DG-3 TEL
Class 3
230mA
11.04W
450mA
10.8W
102mA
4.9W
192mA
4.62W
ITL-320C-1 TEL/
ITL-320C-2 TEL
Class 3
160mA
7.7W
290mA
7.0W
111mA
5.3W
192mA
4.6W
ITL-32D-1 TEL
Class 2
130mA
6.2W
235mA
5.6W
90mA
4.3W
153mA
3.7W
ITL-8LD-1 TEL
Class 2
130mA
6.2W
235mA
5.6W
81mA
3.9W
137mA
3.3W
ITL-24D-1 TEL
Class 2
130mA
6.2W
235mA
5.6W
81mA
3.9W
137mA
3.3W
ITL-12D-1 TEL
Class 2
130mA
6.2W
235mA
5.6W
81mA
3.9W
137mA
3.3W
ITL-24PA-1 TEL
Class 2
130mA
6.2W
235mA
5.6W
–
0.0W
–
0.0W
ITL-24PD-1 TEL
Class 2
130mA
6.2W
235mA
5.6W
–
0.0W
–
0.0W
ITL-24BT-1 TEL
Class 2
130mA
6.2W
235mA
5.6W
–
0.0W
–
0.0W
ITL-6DE-1 TEL
Class 1
68mA
3.3W
122mA
2.9W
68mA
3.3W
122mA
2.9W
ITL-2E-1 TEL
Class 1
68mA
3.3W
122mA
2.9W
68mA
3.3W
122mA
2.9W
ITL-2CR-1 TEL
Class 3
180mA
8.64W
360mA
8.64W
96mA
4.6W
192mA
4.6W
Label Indication:
IP Value/Sophisticated – Maximum watts when adding options or modular upgrades.
IP Value – Maximum watts when ITL-12D-1 TEL is changed to ITL-8LD-1 TEL or ITL-24D-1 TEL.
Table 5-12 IP Terminal Power Factor Chart – DT800
IP
Terminal
IEEE802.3
af
Class
Label Indication
(Maximum Current with All Options)
48VDC
24VDC
Maximum Current Without Options
48VDC
24VDC
ITZ-12D-3 TEL
Class 2
110mA
5.28W
217mA
5.21W
77mA
3.7W
154mA
3.7W
ITZ-24D-3 TEL
Class 2
110mA
5.28W
217mA
5.21W
77mA
3.7W
154mA
3.7W
ITZ-12CG-3 TEL
Class 3
230mA
11.04W
450mA
10.8W
102mA
4.9W
192mA
4.62W
ITZ-24CG-3 TEL
Class 3
230mA
11.04W
450mA
10.8W
102mA
4.9W
192mA
4.62W
ITZ-8LD-3 TEL
Class 2
130mA
6.2W
235mA
5.6W
81mA
3.9W
137mA
3.3W
ITZ-8LDG-3 TEL
Class 2
125mA
6W
250mA
6W
92mA
4.4W
183mA
4.4W
5-16
Hardware Specifications
Issue 2.0
Table 5-12 IP Terminal Power Factor Chart – DT800 (Continued)
IP
Terminal
Label Indication
(Maximum Current with All Options)
IEEE802.3
af
Class
48VDC
Maximum Current Without Options
24VDC
48VDC
24VDC
ITZ-12DG-3 TEL
Class 3
230mA
11.04W
450mA
10.8W
102mA
4.9W
192mA
4.62W
ITZ-24DG-3 TEL
Class 3
230mA
11.04W
450mA
10.8W
102mA
4.9W
192mA
4.62W
Label Indication:
IP Value – Maximum watts when adding options or modular upgrades.
IP Value – Maximum watts when ITZ-12D-3 TEL is changed to ITZ-8LD-3 TEL or ITZ-24D-3 TEL.
Table 5-13 IEEE802.af Class Specifications
IEEE802.3af
SECTION 3
Minimum
Maximum
Class 4
–
–
Class 3
6.49W
12.95W
Class 2
3.84W
6.49W
Class 1
0.44W
3.84W
Class 0
0.44W
12.95W
TRAFFIC CAPACITY
Table 5-14 Traffic Capacity provides information about the traffic capacity for the
basic system package and expanded system package.
Table 5-14 Traffic Capacity
Traffic Capacity
Basic System Package
Expanded System
Package
Traffic Capacity (GCD-CP10)
9200 BHCA (Maximum)
9200 BHCA (Maximum)

4800 Busy-Hour Call Attempts (BHCA) is based on a 176Trunk/240 station
configuration.
The GCD-CP10 provides:

400 trunk ports maximum

896 extension ports maximum

896 ports digital/IP extensions maximum

368 analog ports maximum
SV9100 General Description Manual
5-17
Issue 2.0
SECTION 4

512 virtual extensions

Connection for GPZ-IPLE VoIP Daughter Board

Connection for Voice Mail SD Card (SD-A1/SD-B1)

Supports TAPI 1.x

One Green Status LED

Four Red Status LEDs

Five diagnostic LEDs which indicate the status of various system functions

During normal operation, the RUN LED is flashing and the remaining LEDs are off.

700x700 Time Division Multiplex Switch (TDM Switch)

Digital Phase Locked Loop (DPLL)
CABLING REQUIREMENTS
AND
SPECIFICATIONS
This section provides cabling requirements and specifications for various equipment
used in the SV9100 system.
Figure 5-4 Connecting the DLC Using Twisted 2-Pair Cable is a diagram of the
chassis connected with each of the multiline terminals and single line telephones by
a separate twisted 1-pair cable or 2-pair cable (only for multiline terminals).
Figure 5-4 Connecting the DLC Using Twisted 2-Pair Cable
Twisted 2-Pair Cable
DLC
RJ-11
Multiline Terminal
Refer to the following tables for cabling requirements and specifications.
5-18

Table 5-15 DT300/DT400 Series Loop Resistance and Cable Length on
page 5-19

Table 5-16 DT700/DT800 Series Loop Resistance and Cable Length on
page 5-19

Table 5-17 Cable Connection Between Analog Port and Single Line
Equipment on page 5-20

Table 5-18 Cabling Requirements on page 5-21
Hardware Specifications
Issue 2.0
Table 5-15 DT300/DT400 Series Loop Resistance and Cable Length
Terminal or Adapter
By Twisted 1-Pair Cable
(without AC Adapter)
24 AWG
DTL-2E-1 (BK) TEL
1,969 ft (600m)
DTL-6DE-1 (BK) TEL
1,969 ft (600m)
DTL-12E-1 (BK) TEL
1,969 ft (600m)
DTL-8LD-1 (BK) TEL
DTL-8LD-1 (WH) TEL
1,969 ft (600m)
DTL-12BT-1 (BK) TEL
1,969 ft (600m)
DTL-12PA-1 (BK) TEL
1,969 ft (600m)
DTL-12D-1 (BK) TEL
DTL-12D-1 (WH) TEL
1,969 ft (600m)
DTL-24D-1(BK) TEL
DTL-24D-1(WH) TEL
1,969 ft (600m)
DTL-32D-1 (BK) TEL
DTL-32D-1 (WH) TEL
1,969 ft (600m)
DTZ-2E-3 (BK) TEL
1,969 ft (600m)
DTZ-6DE-3 (BK) TEL
1,969 ft (600m)
DTZ-12D-3 (BK) TEL
DTZ-12D-3 (WH) TEL
1,969 ft (600m)
DTZ-24D-3 (BK) TEL
DTZ-24D-3 (WH) TEL
1,969 ft (600m)
DTZ-8LD-3 (BK) TEL
DTZ-8LD-3 (WH) TEL
1,969 ft (600m)
DCL-60-1/DCZ-60-2 Console
1,969 ft (600m)

An AC Adapter is required.
Table 5-16 DT700/DT800 Series Loop Resistance and Cable Length
Terminal or Adapter
Ethernet Cable
ITL-2E-1 (BK) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100m)
ITL-6DE-1 (BK) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100m)
ITL-8LDE-1 (BK) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100m)
SV9100 General Description Manual
5-19
Issue 2.0
Table 5-16 DT700/DT800 Series Loop Resistance and Cable Length (Continued)
Terminal or Adapter
Ethernet Cable
ITL-8LD-1 (BK) TEL
ITL-8LD-1 (WH) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100m)
ITL-12D-1 (BK) TEL
ITL-12D-1 (WH) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100m)
ITL-12CG-3 (BK) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100m)
ITL-12DG-3 (BK) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100m)
ITL-12PA-1 (BK) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100m)
ITL-24D-1 (BK) TEL
ITL-24D-1 (WH) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100 m)
ITL-32D-1 (BK) TEL
ITL-32D-1 (WH) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100m)
ITL-320C-1 (BK) TEL/
ITL-320C-2 (BK) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100m)
ITZ-8LD-3 (BK) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100 m)
ITZ-12D-3 (BK) TEL
ITZ-12D-3 (WH) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100 m)
ITZ-12CG-3 (BK) TEL
ITZ-12CG-3 (WH) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100 m)
ITZ-12DG-3 (BK) TEL
ITZ-12DG-3 (WH) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100 m)
ITZ-24D-3 (BK) TEL
ITZ-24D-3 (WH) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100 m)
ITZ-8LDG-3 (BK) TEL
ITZ-8LDG-3 (WH) TEL
Cat 5/Cat 6 Ethernet
328.1 ft (100 m)
Table 5-17 Cable Connection Between Analog Port and Single Line Equipment
5-20
Connected
Equipment
Cable
Maximum Feet from Connected Equipment
to Telephone
ADA-L UNIT
Twisted Pair
9.5 ft (2.89m)
APR-L UNIT
Twisted Pair
50 ft (15.24m)
PSA-L UNIT
Twisted Pair
1,700 ohms
GBA-L UNIT
Twisted Pair
N/A
Hardware Specifications
Issue 2.0
Table 5-17 Cable Connection Between Analog Port and Single Line Equipment (Continued)
Connected
Equipment
LCA
OPX

Cable
Maximum Feet from Connected Equipment
to Telephone
Twisted Pair
600 ohms (Including the SLT)
3,281 ft (1,000m) with 26 AWG
4,920 ft (1,500m) with 24 AWG
8,202 ft (2,500m) with 22 AWG
Twisted Pair
1,500 ohms or less (Including the SLT)
13,123 ft (4,000m) with 26 AWG
20,997 ft (6,400m) with 24 AWG
14,777 ft (10,600m) with 22 AWG
Mixing digital and analog ports through the same 25-pair cable runs is not
recommended.
Table 5-18 Cabling Requirements
Connected Equipment
SECTION 5
Cable
Music on Hold and Background Music Sources
Hi-Fi Shielded Audio Cable
External Amplifier
Hi-Fi Shielded Audio Cable
ITL Cabling
Cat 5 Straight Data Network Cable
– 328.1 ft (100m) maximum
distance
IP Video Doorphone
Maximum 100m (by LAN cable)
POWER REQUIREMENTS
A dedicated 100VAC/120VAC/220VAC/230 – 240VAC 50Hz/60Hz circuit located
within seven feet of the chassis is required. A separate dedicated outlet for each
chassis should be installed.

Double Pole/Neutral Fusing (power supply fuses are located at both the L
and N side).
NOTE
5.1
Power Supply Specifications
AC Power Supply:

Dedicated 15 Amp circuit

Power Requirements: 120 VAC @ 15A Controlling/Base Chassis
SV9100 General Description Manual
5-21
Issue 2.0

Power Consumption: Base Chassis=263VA,
Expansion Chassis=263VA, total 1052VA

Input Voltage: 90VAC to 264VAC
(Rated Voltage: 100VAC/120VAC/220VAC - 240VAC)

Frequency: 47Hz – 63Hz (Rated frequency: 50/60Hz)

Phase and Wire: Single Phase, 2 Line + PE Type

Grounding Requirements: No. 14 AWG copper wire

Feeding Voltage: Dterm/OPX/DID: -48V
SLT: 25mA / -28V
With input voltage of 120 VAC and with full load conditions:

Output Power: Base chassis=130W, Expansion chassis=130W, total 520W

AC Input I: Base chassis=2.19A, Expansion chassis=2.19A, total 8.76A

VA @ 120V: Base chassis=263VA, Expansion chassis=263VA,
total 1052VA

KWh @ AC Input I x 120V/1000: Base chassis=0.263 KWh,
Expansion chassis=0.263 KWh, total 1.052 KWh

BTU (KWh x 3413): Base chassis=898 BTU,
Expansion chassis=898 BTU, total 3592 BTU

A dedicated outlet, separately fused and grounded for each chassis should be
installed.

Double Pole/Neutral Fusing (power supply fuses are located
at both the L and N side).
NOTE
5.2
Power Supply Consumption
Table 5-19 Power Consumption
Maximum
RMS
Current
Watts Used
(Idle)
Watts Used
(Maximum)
Basic Chassis – GCD-CP10 Chassis
2.19A
96
130
Basic Chassis + Expansion Chassis
4.38A
192
260
Basic Chassis + 2 Expansion Chassis
6.57A
288
390
Basic Chassis + 3 Expansion Chassis
8.76A
384
520
Chassis
5-22
Hardware Specifications
Issue 2.0
SECTION 6
ENVIRONMENTAL CONDITIONS
6.1
Temperature and Humidity
Chassis, Telephones, BCH, BHA, 16LK, Console, ADA, APR

Operating Temperature: +32°F ~ +104°F (0°C ~ 40°C)

Recommended Long Term Temperature: -4°F ~ +140°F (-20°C ~ 60°C)

Operating Humidity: 10 ~ 90% RH (non-condensing)

Recommended Long Term Humidity: 10 ~ 90% RH
Blades – GPZ-BS10, GPZ-BS11, GCD-8DLCA with GPZ-8DLCB Daughter
Board, GCD-16DLCA

Operating Temperature: +32°F ~ +104oF (0oC ~ 40oC)

Recommended Long Term Temperature: -4°F ~ +140°F (-20°C ~ 60°C)

Humidity: 10 ~ 90% RH (non-condensing)

Recommended Long Term Humidity: 10 ~ 90% RH
Blades – GCD-4LCA with GPZ-4LCA Daughter Board, GCD-8LCA with
GPZ-8LCE Daughter Board, GCD-4COTB with GPZ-4COTF Daughter
Board, GCD-PRTA

Operating Temperature: +32°F ~ +104°F (0°C ~ 40°C)

Recommended Long Term Temperature: -4°F ~ +140°F (-20°C ~ 60°C)

Operating Humidity: 10 ~ 90% RH (non-condensing)

Recommended Long Term Humidity: 20 ~ 90% RH
Door Box

Operating Temperature: -4°F ~ +104oF (-20oC ~ 60oC

Operating Humidity: 20 ~ 80% (non-condensing)
SV9100 Power Supply – MPS7101

Operating Temperature: +32°F ~ +104°F (0oC ~ +40oC)

Recommended Long Term Temperature: -4F ~ 167oF (-40oC ~ 75oC)

Operating Humidity: 20 ~ 95% RH (non-condensing)

Recommended Long Term Humidity: 10 ~ 95% RH
SV9100 General Description Manual
5-23
Issue 2.0
Video Doorphone
6.2

Operating Temperature: +14°F ~ +113°F (-10oC ~ +45oC)

Storage Temperature: -4F ~ 140oF (-20oC ~ +60oC)

Operating Humidity: 90% or less (non-condensing)

Storage Humidity: 90% or less (non-condensing)
Outside Line Types
The following outside lines can be used with the UNIVERGE SV9100 system.

2-wire, Loop Start or Ground Start Trunks

2-wire, 2-way DID Lines (Dial Pulse or DTMF)

5-24
DID feature is not available for European and Australian markets.

4-wire, E&M Tie Lines (Type I or V, Dial Pulse, or DTMF)

Digital Trunk T1/FT1 (Loop Start, Ground Start, Tie Line (E&M), or DID
Signaling)

ISDN-BRI Trunks

ISDN-PRI Trunks

VoIP Trunks (Internet Protocols)
Hardware Specifications
Issue 2.0
6.3
Product Reliability
Refer to Table 5-20 Mean Time Between Failure for product MTBF information.
Table 5-20 Mean Time Between Failure
Category
Chassis
Blade
SV9100 General Description Manual
Description
MTBF
(Years)
Description
MTBF
(Years)
CHS2UG
6.49
DTZ-2E-3
29.5
CHS2UG B
10
DTZ-6DE-3
29.2
CHS2UG E
10
DTZ-12D-3
22.5
DTZ-24D-3
22.5
Category
Digital
Terminal
GCD-CP10
7
GPZ-BS10
31.1
DTZ-8LD-3
19.0
GPZ-BS11
71.1
DTL-12PA-1
12.6
GPZ-IPLE
59.1
DTL-12BT-1
9.1
GCD-8DLCA
22.89
ITL-2E-1
9.5
GCD-16DLCA
16.61
ITL-6DE-1
8.4
GPZ-8DLCB
43.08
ITL-8LDE-1
7.8
GCD-LTA
23.3
ITZ-12D-3
7.8
GCD-4LCA
33.8
ITZ-24D-3
7.8
GCD-8LCA
24.2
ITZ-8LD-3
6.4
ITZ-12DG-3
7.8
IP
Terminal
GPZ-4LCA
75.1
GPZ-8LCE
39.9
ITZ-24DG-3P
7.8
GCD-4COTB
31.2
ITZ-8LDG-3
6.4
GPZ-4COTF
38.8
ITZ-12CG-3
6.5
GCD-2BRIA
10.74
ITZ-24CG-3A
6.5
GPZ-2BRIA
10.08
ITL-12PA-1
7
GCD-PRTA
12.7
ITL-320C-2
6
GCD-4DIOPA
21
DCZ-60-2
37
GCD-4ODTA
23
APR-L
89.62
ADA-L
70.85
8LK
400
GCD-RGA
6
GCD-ETIA
9
GCD-VM00
11
DSS Console
Terminal
Options
5-25
Issue 2.0
6.4
Transmission, Network, and Control Specifications
6.4.1
Transmission

Data Length:
From multiline terminal to GCD-8DLCA: 23 bits
From GCD-8DLCA to multiline terminal: 23 bits

Data Transmission Rates:
Between GCD-8DLCA and multiline terminal: 184K bps (voice and
signaling)

6.4.2
Scanning Time for each multiline terminal: 32ms.
Network
Time Division Multiplexing (TDM) allows transmission of data and voice
simultaneously over one communications medium. The specifications that
the UNIVERGE SV9100 system uses for switching, clock, data bus, and
timeframe are shown below.
6.4.3

TDM Switching: PCM (µ Law)

TDM Clock: 2.048 MHz

TDM Data Bus: 8-bit

TDM Timeframe: 125 µs.
Control
This section indicates the speed or capacity:
5-26

Control: Stored program with distributed processing

Central Processor: 32-bit microprocessor

Clock: P1015 processor 533 MHz

Interface Blade: 8- or 16-bit microprocessor

Optional Blades: 16- or 32-bit microprocessor

Multiline Terminal (TDM): 8-bit microprocessor

Multiline Terminal (IP): 32-bit microprocessor

IP Adapter: 32-bit microprocessor

Attendant Console: 4-bit microprocessor

SLT Adapter: 4-bit microprocessor
Hardware Specifications
Issue 2.0
6.5
Dialing Specifications
6.5.1
Dial Pulse Address Signaling
Dial Pulse Address Signaling uses dial pulses (regular momentary
interruptions) to signal the equipment. The following Dial Pulse
specifications are used In the UNIVERGE SV9100 system.
6.5.2

Pulse Rate: 10 ± 0.5 pps/20 ± 1.0 pps

Percent Break: 60 ± 1.5%

Interdigit Interval: 0 pps/20 pps 770ms. ~ 830ms.
Dual-Tone Multifrequency (DTMF) Address Signaling
DTMF signaling includes push button or Touchtone dialing. When a key on
a telephone is pushed, two tones (one high frequency and one low
frequency) are provided. In the UNIVERGE SV9100 system, the following
DTMF specifications are used.

Frequencies
Two sinusoidal frequencies are provided, one from the high frequency
group and one from the low frequency group.

Frequency Deviation: Less than ±1.5%

Signal Level:
Nominal level per frequency: -6 ~ -4 dBm
Minimum level per frequency
Low Group: -10 dBm
High Group: -8 dBm
Maximum level per frequency: 0 dBm

Rise Time: Within 5ms.

Duration of Dual Frequency Signal:
110 ms. default/60ms. minimum
SV9100 General Description Manual
5-27
Issue 2.0
Interdigital Time: 140ms. default/45 ms. minimum
Nominal High Group
Frequencies (Hz)
1209
Nominal Low Group
Frequencies (Hz)
6.5.3
6.5.4
6.5.5
6.5.6
6.5.7
5-28
1336
1477
697
1
2
3
770
4
5
6
852
7
8
9
941
Q
0
#
External Equipment Connection

Door Phone or TV Door Phone

External Speaker via amplifier

External music source for MOH and BGM

Tape recorder for voice recording via PGD(2)-U10 ADP

Door Lock/Release or General Purpose Relay via PGD(2)-U10 ADP

Printer for SMDR by LAN

PC by LAN
Music Source for Music on Hold via Chassis

Auxiliary Input: 0.6V PPS Signal Level

Input Impedance: 600 
Music Source for Station Background Music via ACI

Auxiliary Input: 0.6V PPS Signal Level

Input Impedance: 600 
External Paging (Audio)

Output Power: –10 dBm Signal Level

Output Impedance: 600 

Relay Contact Rating: 500 mA, 24 Vdc
External Tone Ringer/Night Chime Output

Output Level: –10 dBm

Output Impedance: 600 
Hardware Specifications
Issue 2.0

6.5.8
SMDR Output

6.5.9
Female Connector (LAN)
Relay Contact

SECTION 7
Female Connector (LAN)
PC Connection

6.5.10
Relay Contact Rating: 500 mA, 24 Vdc
All Relay Contact Ratings: 500 mA, 24Vdc
BATTERY BACKUP
The UNIVERGE SV9100 system has battery backup functions for system backup
and for memory backup.
7.1
System Backup (Optional)
During a power failure, the CHS2UG-US can be backed up using the CHS2U
BATT MTG KIT for a backup time of 10 minutes or one of the CHS LARGE BATT
SETs for a backup time ranging from 45~180 minutes. The CHS2UG GW-US can
be backed up using the CHS2UG B SMALL BATT BOX for a backup time of 10
minutes.
7.2
Memory Backup
The GCD-CP10 blade battery retains the Clock/Calender and Last Number redial
(LNR) buffers for each station when the GCD-CP10 blade encounters a power
loss. With a fully charged battery, the settings are retained for about three years.
The System Programmed memory (Customer Database) is stored in nonvolatile
Memory and can be erased only by a First Initialization. After power is restored,
the system blade returns to normal operation.
SV9100 General Description Manual
5-29
Issue 2.0
SECTION 8
AUDIBLE
8.1
AND
VISUAL INDICATION
Tone Patterns
Table 5-21 Tone Patterns lists the frequency and the pattern for the tones. Tones
are used to inform UNIVERGE SV9100 station users of system functions such as
dial tone, busy tone, or ringback tone.
8.2
Multiline Terminal LED Flash Patterns
The UNIVERGE SV9100 system has several colored LEDs installed. Green is
used primarily for I-Use conditions and for outside calls. Red is used primarily for
Other Use conditions and internal calls.
The Large LED provides the user a variety of programmable colors and
preferences. Refer to Table 5-22 Multiline Terminal LED Flash Pattern.
Table 5-21 Tone Patterns
System Tone
(Fixed)
Busy Tone
Frequency (Hz)
(Fixed)
Intermit
(Default)
480/620
60 IPM
Cycle
0.5 sec
0.5 sec
Call Waiting Tone
440
0.5 sec
60 IPM
0.5 sec
Second Dial Tone
350/440
120 IPM
0.25 sec
0.25 sec
2400 Modulation
(16 Hz)
Continuous
Internal Dial Tone
350/440
Continuous
Internal Ringback Tone
440/480
1 sec On
2 sec Off
Howler Tone
LCR Dial Tone
440
Continuous
Reorder Tone
480/620
120 IPM
1 sec
2 sec
0.25 sec
0.25 sec
Service Set Tone
440
Continuous
Special Dial Tone
440
240 IPM
0.125 sec
0.125 sec
5-30
Hardware Specifications
Issue 2.0
Table 5-21 Tone Patterns (Continued)
System Tone
(Fixed)
Frequency (Hz)
(Fixed)
Intermit
(Default)
Tone Burst 1 Tone
440
Continuous
Tone Burst 2 Tone
620
Continuous
Tie/DID Ringback Tone
440/480
2 sec On
4 sec Off
Camp-On Tone
Call Alert Notification
Attendant Tone Override
440
Continuous
0.7 sec
DIT Alert Tone
480/620
Continuous
0.5 sec
Call Forward Alert Tone
Call Forward
Configuration Tone
350/440
120 IPM
SV9100 General Description Manual
Cycle
1 sec
1 sec
2 sec
4 sec
0.25 sec ON x 2~3
5-31
Issue 2.0
Table 5-22 Multiline Terminal LED Flash Pattern
LED
Condition
Color
I-Use
Busy
Incoming Call
I-Hold
Call Hold
Hold Recall
Transfer Recall
Live Monitoring Mode
Message Waiting on Line Key
Green
Red
Red
Green
Red
Green
Green
Green
Red
ON
Red
ON (Series i)
Red
Large
LED 1
Incoming Internal Call
Incoming Outside Call
Message from Attendant
Voice Mail Message
Red
Green
Green
Red
Speaker
ON
System Data Entry
Red
Red
Answer
Incoming Trunk
Exclusive Hold
User Ringing Line Preference
Voice Over with Broker’s Call
Red
Green
Red
Green
Feature
Callback Set
Auto Repeat Set
ON (to set function)
Call FWD - All Calls Set
Red
Red
Red
Red
Use, Hold
DND, Call FWD-All Calls Set
Special Mode (while pressing
Feature or going off-line)
Red
Red
Red
Line Key
Microphone
Mic
BLF or
DSS Key
Flash Patterns
0
1
5-32
0.5
1.0
1.5
2.0 sec.
= The Large LED provides the user a variety of programmable colors and preferences.
Hardware Specifications
®
SV9100
General Description Manual
NEC Corporation of America
Issue 2.0
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