Product Warranty
HP Limited Warranty Statement – Printers and Imaging Products
Extent of Limited Warranty
a.
Hewlett-Packard (HP) warrants to the end-user customer that the HP products will be free from defects
in material and workmanship for the duration described on the product description page. Special note for inkjet:
For inkjet cartridges, the warranty coverage extends until the HP ink is depleted or the “Warranty Ends” date
has been reached, whichever occurs first. For printheads, the coverage extends until the “Warranty Ends” date
has been reached or the warranted usage limit has been reached, whichever occurs first.
b. For software products, HP’s limited warranty applies only to a failure to execute programming instructions.
c. HP does not warrant that the operation of any product will be uninterrupted or error free.
d. HP’s limited warranty covers only those defects that arise as a result of normal use of the product and
does not cover any other problems, including those that arise as a result of: (i) improper maintenance or
modification; (ii) software, media, parts or supplies not provided or supported by HP; (iii) operation outside
the product’s specifications; or (iv) unauthorized modification or misuse.
e. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either
the warranty to the customer or any HP support contract with the customer. However, if printer failure or
damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and
materials charges to service the printer for the particular failure or damage.
f. For HP printer cartridges and supplies, this warranty does not apply to products that (i) have been refilled,
refurbished, remanufactured or tampered with in any way, (ii) experience problems resulting from misuse,
improper storage, or operation outside of the published environmental specifications for the printer
product or (iii) exhibit wear from ordinary use.
g. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered
by HP’s warranty, HP shall either repair or replace the product, at HP’s option.
h. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty,
HP shall, within a reasonable time after being notified of the defect, refund the purchase price of the
product.
i. HP shall have no obligation to repair, replace or refund until the customer returns the defective product to
HP.
j. Any replacement product may be either new or like-new, provided that it has functionality at least equal to
that of the product being replaced.
k. HP products may contain remanufactured parts, components, or materials equivalent to new in
performance.
l.
HP’s Limited Warranty Statement is valid in any country where the covered HP product is distributed
by HP. Contracts for additional warranty services, such as on-site service, may be available from any
authorized HP service facility in countries where the product is distributed by HP or by an authorized importer.
Limitations of Warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES
ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR
A PARTICULAR PURPOSE.
Limitations of Liability
a. To the extent allowed by local law, the remedies provided in this Limited Warranty
Statement are the customer’s sole and exclusive remedies.
b. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP
OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT,
TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
Local Law
b.
a. This Limited Warranty Statement gives the customer specific legal rights. The customer may also have
other rights which vary from state to state in the United States, from province to province in Canada, and
from country to country elsewhere in the world.
To the extent that this Limited Warranty Statement is inconsistent with local law, this Statement shall be
deemed modified to be consistent with such local law. Under such local law, certain disclaimers and
limitations of this Warranty Statement may not apply to the customer. For example, some states in the
United States, as well as some governments outside the united States (including provinces in Canada),
may: (i) preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory
rights of a consumer (e.g., United Kingdom); (ii) otherwise restrict the ability of a manufacturer to enforce
such disclaimers or limitations; or (iii) grant the customer additional warranty rights, specify the duration of
implied warranties which the manufacturer cannot disclaim, or allow limitations on the duration of implied
warranties.
c. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH
CUSTOMERS.
Contacting HP
If your product fails during the warranty period and the suggestions in the product documentation do not solve
the problem, you can receive support by doing one of the following:
Locate and contact your nearest HP Support location via the World Wide Web at:
http://welcome.hp.com/country/us/en/wwcontact.html
Contact your HP authorized service provider
Call the Technical Support Center at 1.800.hpinvent or 1.800.474.6836
Before calling HP or an HP authorized service provider please have the following information
available:
Product serial number, model name, and product model number
Applicable error messages
Add-on options
Operating system
Third-party hardware or software
Detailed questions
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HP Limited Warranty Statement - LaserJet Print Cartridges and Imaging Drums
HP LaserJet Print Cartridges and Imaging Drums are warranted to be free from defects in materials and
workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered
with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the
published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the
problem and print samples) or contact HP customer support. At HP’s option, HP will either replace products
that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
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HP Limited Warranty Statement - Desktop and Workstation PCs, Notebook and
Tablet PCs, Handheld Devices, and Displays
General Terms
This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the
manufacturer for the duration specified on the product description page. Please refer to the HP Web site for an
extensive description of your limited warranty entitlements. In addition, you may also have other legal rights
under applicable local law or special written agreement with HP.
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND HP
EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED
WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE
UNITED STATES, HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL
TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. SOME STATES OR
COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF THIS
LIMITED WARRANTY MAY NOT APPLY TO YOU. FOR CONSUMER TRANSACTIONS, THE LIMITED
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
This Limited Warranty is applicable in all countries and may be enforced in any country or region where HP or
its authorized service providers offer warranty service for the same product model number subject to the terms
and conditions set forth in this Limited Warranty.
Under this HP Limited Warranty, products purchased in one country or region may be transferred to another
country or region where HP or its authorized service providers offer warranty service for the same product
model number. Warranty terms, service availability, and service response times may vary from country or
region to country or region. Standard warranty service response time is subject to change due to local parts
availability. If so, your HP authorized service provider can provide you with details. HP will not alter form, fit, or
function of this HP product to make it operate in a country for which it was never intended to function for legal
or regulatory reasons. HP is not responsible for any tariffs or duties that may be incurred in transferring the
products. Transfer of the products may be covered by export controls issued by the United States or other
governments.
This Limited Warranty applies only to HP branded and Compaq branded hardware products (collectively
referred to in this Limited Warranty as "HP Hardware Products") sold by or leased from Hewlett-Packard
Company, its worldwide subsidiaries, affiliates, authorized resellers, authorized distributors, or country
distributors (collectively referred to in this Limited Warranty as "HP") with this Limited Warranty. The term "HP
Hardware Product" is limited to the hardware components and required firmware. The term "HP Hardware
Product" DOES NOT include any software applications or programs; non-HP products or non-HP branded
peripherals. All non-HP products or non-HP branded peripherals external to the HP Hardware Product—such
as external storage subsystems, displays, printers and other peripherals—are provided "AS IS" without HP
warranty. However, non-HP manufacturers and suppliers, or publishers may provide their own warranties
directly to you.
HP guarantees that the HP Hardware Products that you have purchased or leased from HP are free from
defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited
Warranty Period starts on the date of purchase or lease from HP, or from the date HP completes installation.
Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the
purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving
warranty service. You are entitled to hardware warranty service according to the terms and conditions of this
document if a repair to your HP Hardware Product is required within the Limited Warranty Period.
Unless otherwise stated, and to the extent permitted by local law, new HP Hardware Products may be
manufactured using new materials or new and used materials equivalent to new in performance and reliability.
HP may repair or replace HP Hardware Products (a) with new or previously used products or parts equivalent
to new in performance and reliability, or (b) with equivalent products to an original product that has been
discontinued. Replacement parts are warranted to be free from defects in material or workmanship for ninety
(90) days or, for the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing
or in which they are installed, whichever is longer.
HP will, at its sole discretion, repair or replace any component or hardware product that manifests a defect in
materials or workmanship during the Limited Warranty Period. All component parts or hardware products
removed under this Limited Warranty become the property of HP. In the unlikely event that your HP Hardware
Product has recurring failures, HP, at its sole discretion, may elect to provide you with (a) a replacement unit
selected by HP that is the same or equivalent to your HP Hardware Product in performance or (b) to give you a
refund of your purchase price or lease payments (less interest) instead of a replacement. This is your exclusive
remedy for defective products.
Exclusions
HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR
ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR
FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT.
This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product
from which the serial number has been removed or that has been damaged or rendered defective (a) as a
result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other
external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped
with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation
or maintenance; (e) virus infection; (f) loss or damage in transit; or (g) by modification or service by anyone
other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user replaceable HP
or HP approved parts if available for your product in the servicing country or region. If you have purchased an
HP Product that includes a rechargeable battery HP warrants that battery will be free from defects in material
and workmanship for a period of one (1) year from the date of purchase of the HP Product that uses the
battery. As with all batteries, the maximum capacity of the battery included in the HP Product will decrease with
time or use. The battery warranty does not cover changes in battery capacity. Your battery is only warranted
from defects in materials or workmanship resulting in failure. To determine whether your battery has had a
warranted failure, you may be required to run an HP diagnostic test. Battery life is not warranted and will vary
depending on product configuration and usage, including but not limited to product model, applications running,
power management settings, and product features.
f you have purchased a tablet notebook PC that includes a stylus or pen, HP warrants that the pen or stylus will
be free from defects in material and workmanship for a period of one (1) year from the date of purchase of your
tablet notebook PC.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR
OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR
LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA
AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT
RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE
MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS
MANUFACTURED.
HP is not responsible for any interoperability or compatibility issues that may arise when (1) products, software,
or options not supported by HP are used; (2) configurations not supported by HP are used; or (3) parts
intended for one system are installed in another system of different make or model.
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND CONDITIONS
CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT BETWEEN YOU AND HP
REGARDING THE HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED. THESE TERMS
AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR REPRESENTATIONS—INCLUDING
REPRESENTATIONS MADE IN HP SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN
AGENT OR EMPLOYEE OF HP—THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR
PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. No change to the conditions of this Limited
Warranty is valid unless it is made in writing and signed by an authorized representative of HP.
Limitation of Liability
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, THE MAXIMUM
LIABILITY OF HP UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE
PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY
HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY
THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS
OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY
CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE,
UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT
PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY
CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE
EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE
POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY
TO CLAIMS FOR PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER
RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY. YOU ARE
ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF
YOUR RIGHTS.
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing on the date
of purchase and specified on the product description page. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise in writing.
Options and Accessories Limited Warranty
The Limited Warranty terms and conditions for most HP branded options and accessories (HP Options) are as
set forth in the Limited Warranty applicable to the HP Option and included with the product. If your HP Option is
installed in an HP Hardware Product, HP may provide warranty service for either the period specified in the
warranty documents (HP Option Limited Warranty Period) that shipped with the HP Option or for the remaining
warranty period of the HP Hardware Product in which the HP Option or Accessory is being installed, whichever
period is the longer, but not to exceed three (3) years from the date you purchased the HP Option or HP
Accessory. The HP Option Limited Warranty Period starts from the date of purchase from HP or an HP
authorized reseller. Your dated sales or delivery receipt, showing the date of purchase of the HP Option, is your
warranty start date. See your HP Option Limited Warranty for more details. Non-HP options are provided "AS
IS." However, non-HP manufacturers and suppliers may provide warranties directly to you.
Software Limited Warranty
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM LICENSE
AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW, SOFTWARE PRODUCTS,
INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE OR OPEN SOURCE SOFTWARE (software
provided under public license by third parties, including operating systems or applications) OR THE
OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED 'AS IS' AND WITH ALL FAULTS, AND HP
HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR
STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT,
ANY IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A
PARTICULAR PURPOSE, AND OF LACK OF VIRUSES. Some states/jurisdictions do not allow exclusion of
implied warranties or limitations on the duration of implied warranties, so the above disclaimer may not apply to
you in its entirety. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL
HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL
DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR
CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY,
FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO
USE THE SOFTWARE PRODUCT, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
The only warranty obligations HP has with respect to software distributed by HP under the HP brand name are
set forth in the applicable end-user license or program license agreement provided with that software. If the
removable media on which HP distributes the software proves to be defective in materials or workmanship
within ninety (90) days of purchase, your sole remedy shall be to return the removable media to HP for
replacement. It is your responsibility to contact non-HP manufacturers or suppliers for their warranty support.
Customer Responsibilities
In order to avoid the risk of charges for issues not covered by your limited warranty (issues that are not due to
defects in materials and workmanship on HP Hardware Products), you will be asked to assist HP as follows:
Verify configurations, load most recent firmware, install software patches, run HP diagnostics
and utilities.
Implement temporary procedures or workarounds provided by HP while HP works on permanent
solutions.
Use HP remote support solutions where applicable. HP strongly encourages you to use available
support technologies provided by HP. If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased support resource requirements.
Cooperate with HP in attempting to resolve the problem using online chat, email, or telephone.
This may involve performing routine diagnostic procedures, installing additional software updates
or patches, removing third-party options, and/or substituting options.
Make periodic backup copies of your files, data, or programs stored on your hard drive or other
storage devices as a precaution against possible failures, alteration, or loss. Before returning any
HP Hardware Product for warranty support or repairs, back up your files, data, and programs,
and remove any confidential, proprietary, or personal information.
Remove any external options or accessories that would be subject to loss during the repair or
replacement process.
Perform additional tasks as defined within each type of warranty service listed below and any
other actions that HP may reasonably request in order to best perform the warranty support.
Types of Hardware Warranty Service
Listed below are the types of warranty support service that may be applicable to the HP Hardware Product you
have purchased. All services may not be available in all countries or regions.
Customer Self Repair Warranty Service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the
repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. You
are required to co-operate with HP in attempting to resolve the problem over the telephone. This may involve
performing routine diagnostic procedures, installing software updates or patches, removing third party options
and/or substituting options. If assistance is required, you can contact HP technical support and a technician will
help you using online chat, email, or telephone. HP specifies in the documentation shipped with a replacement
CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective
part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) to
fifteen (15) days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a
Customer Self Repair, HP will pay all shipping and part return costs and determine the courier/carrier to be
used. The classification of CSR parts may vary by country or region.
Parts Only Warranty Service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only service, HP
will provide replacement parts free of charge. If HP carries out the repair, labor and logistics costs are at your
expense.
Advanced Unit Replacement Warranty Service
Your HP Limited Warranty may include an advanced unit replacement warranty service. Under the terms of the
advanced unit replacement warranty service, HP will ship a replacement unit directly to you if the HP Hardware
Product you purchased is diagnosed as defective. On receiving the replacement unit, you will be required to
return the defective unit back to HP, in the packaging that arrives with the replacement unit, within a defined
period of time, normally five (5) to fifteen (15) days. HP will incur all shipping and insurance costs to return the
defective unit to HP. Failure to return the defective unit may result in HP billing you for the replacement unit.
Pick Up & Return Warranty Service
Your HP Limited Warranty may include a pick up and return warranty service. Under the terms of pick up and
return service, HP will pick up the defective unit from your location, repair it, and return it to your location. HP
will incur all repair, logistics, and insurance costs for this type of service.
Carry-in Warranty Service
Your HP Limited Warranty may include a carry-in warranty service. Under the terms of carry-in service, you will
be required to deliver your HP Hardware Product to an authorized service location for warranty repair. You
must prepay any shipping charges, taxes, or duties associated with transportation of the product to and from
the service location. In addition, you are responsible for insuring any product shipped or returned to an
authorized service location, and you assume risk of loss during shipping.
Mail-in Warranty Service
Your HP Limited Warranty may include a mail-in warranty service. Under the terms of mail-in service, you will
be required to ship your HP Hardware Product to an authorized service location for warranty repair. You must
prepay any shipping charges, taxes, or duties associated with transportation of the product to the repair
location. In addition, you are responsible for insuring any product you ship, and you assume risk of loss during
shipping. HP will return the repaired product to you and incur all logistics and insurance costs to return the
product to you.
On-Site Warranty Service
Your HP Limited Warranty may include an on-site warranty service. Under the terms of on-site service, HP
may, at its sole discretion, determine if a defect can be repaired:
Remotely
By the use of a CSR part
By a service call at the location of the defective unit
If HP ultimately determines that an on-site service call is required to repair a defect, the call will be scheduled
during standard office hours unless otherwise stated for the HP Hardware Product you purchased. Standard
office hours are typically 8:00 AM to 5:00 PM (08.00 to 17.00), Monday through Friday, but may vary with local
business practices. The response time may vary, and additional charges may be incurred, depending on travel
constraints and distance from the nearest HP Support location or
HP authorized service provider. To find the phone numbers, and in some cases maps, of the nearest HP
Support location or HP authorized service provider, refer to the HP Web site at
http://welcome.hp.com/country/us/en/wwcontact.html. In order to receive on-site support, you must:
Have a representative present when HP provides warranty services at your site
Notify HP if products are being used in an environment that poses a potential health or safety
hazard to HP employees or subcontractors
Subject to its reasonable security requirements, provide HP with sufficient, free, and safe access
to and use of all facilities, information, and systems determined necessary by HP to provide
timely support
Ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and
legible
Maintain an environment consistent with product specifications and supported configurations
Initial Setup and Technical Support for Included Software
Technical Support for your HP Software, HP pre-installed third-party software and third-party software
purchased from HP, including initial setup support, is available from HP via multiple contact methods, including
electronic media and telephone, for the period described on the product description page. Any exceptions to
this will be specified in your End User License Agreement (EULA).
Support includes assistance with:
Answering your installation questions (how to, first steps, and prerequisites).
Setting up and configuring the software and options supplied or purchased with HP Hardware
Products (how-to and first steps.) Excludes system optimization, customization and network
configuration.
Interpreting system error messages.
Isolating system problems to software usage problems.
Obtaining HP Care Pack information or updates for software supplied or purchased with HP
Hardware Products.
Support does NOT include assistance with:
Generating or diagnosing user generated programs or source codes.
Installation of non-HP software.
System optimization, customization, and network configuration.
Freeware and Open Source Operating Systems and Applications
HP does not provide technical support for software provided under public license by third parties ("Freeware"
and “Open Source” software), including operating systems or applications. Technical support for Freeware and
Open Source software provided with HP Hardware Products is provided by the Freeware or Open Source
software vendor. For support contact information, please refer to the Freeware or Open Source operating
system or application help, documentation, or other application support statement included with your HP
Hardware Product.
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product documentation do
not solve the problem, you can receive support by doing one of the following:
Locate and contact your nearest HP Support location via the World Wide Web at:
http://welcome.hp.com/country/us/en/wwcontact.html
Contact your HP authorized service provider
Call the Technical Support Center at 1.800.hpinvent or 1.800.474.6836
Before calling HP or an HP authorized service provider please have the following information available:
Product serial number, model name, and product model number
Applicable error messages
Add-on options
Operating system
Third-party hardware or software
Detailed questions
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HP Limited Warranty Statement - HP Mini PC Series, Compaq Mini PC Series,
Compaq Presario CQ Desktop Series
For these HP Products (HP Mini PC Series, Compaq Mini PC Series and Compaq Presario CQ Desktop
Series) the terms of the HP Limited Warranty applies with the following additional limited warranty term for
those listed HP Products purchased on and after March 11, 2009:
Send-in and Return Service
Your HP Limited Warranty includes a send-in and return warranty service. Under the terms of send-in and
return service, HP will ship to you, at HP’s expense, packaging to use to pack your product to ship to HP for
service; you are responsible for freight costs and insurance for shipping the product to HP. You can arrange
with HP for the inbound shipping and associated costs (to obtain more information call 1-800-474-6836 (800HP-invent) for detailed costs and instructions), or you may opt to select your own courier and pay shipping
costs. If you select your own courier, you are also responsible for insuring any product shipped to the service
location and you assume risk of loss or damage during shipping. HP will repair the product and return it to you.
HP will incur all repair and shipping costs for the return of the repaired product.
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