Dear users of Inspur Yingxin server, Thank you for your choice of Inspur Yingxin server! This manual describes the technical characteristics, system setting and installation method of Inspur Yingxin server, and can help you learn more about it and use it easily. Please send the packaging materials of our product to the recycling center, to facilitate pollution prevention and benefit the mankind. Inspur owns the copyright of this manual. Without permission of Inspur, any unit or individual shall not copy this manual in any form. Inspur reserves the right to modify this manual at any time. The contents in this manual may be changed without notice. If you have any questions or comments on this manual, please consult Inspur. Inspur January 2015 “Inspur” and “Yingxin” are registered trademarks of Inspur. Other trademarks belong to respective registered companies. Statement Before you use this server officially, please read the following statement. Only after reading the following statement and agreeing to the following terms can you begin to use this server. If you have any questions about the following terms, please contact your supplier or contact us directly. If you do not raise any objection but begin to use this server, it shall be deemed that you have agreed to the following terms and conditions. 1. Special notes: At any time, you shall not modify any parameter in BIOS of this server other than those allowable to be modified. 2. In case of any hardware failure of this server or if you hope to make any hardware upgrade, please send your detailed hardware configuration information to our customer service center. Please do not disassemble chassis of this server or any hardware device in the case. 3. As this server's memory, CPU, CPU radiator, fan, etc. are of special specifications, please do not mix with corresponding devices of any other model of machine. 4. In case of any software problem during use of this server, you shall first contact teh corresponding software provider, and especially contact us to facilitate communication and jointly solve the problems. As for installation and operating of databases, network management software, or other networking products, you shall handle in this way in particular. 5． If this server is installed on cabinet, please read the attached Quick Use Guide carefully. If you have any problem, please contact our customer service center. 6． Attention: During use, back up your data if necessary. 7． This is a Class A product that may cause radio interference in a life environment. In this case, the user should take feasible measures. 8． Marks, names and copyrights of software and hardware products involved in this manual are owned by the corresponding companies. 9． Term “we” in the above statement refers to Inspur; Inspur reserves the right to finally interpret the above statement. 2 About this Manual ● Product overview This chapter introduces assembly of this server module, technical features, appearance features and I/O interface technical specifications of complete machine, etc. ● System settings This chapter introduces BIOS setup of this server. ● Install the operating system This chapter introduces how to install the mainstream operating system on this server. ● Instructions on integrated management This chapter introduces how to achieve integrated card management. ● Instructions on OLED This chapter introduces OLED function and use method. ● FAQ and troubleshooting This chapter introduces some FAQs and solutions. We recommend that you read this manual carefully before using this server, in order to avoid unnecessary operation mistakes.. Technical Service Tel: 4008600011 Address: 1036 Langchao Road, Jinan City, China (Inspur) Postal Code: 250101 Contents Product overview ............................................................................................................................................ 1 Unpacking and removing server.............................................................................................................. 2 Technical specifications .......................................................................................................................... 2 Front view ............................................................................................................................................... 4 Rear view ................................................................................................................................................ 6 Start server .............................................................................................................................................. 7 Close server ............................................................................................................................................. 8 System settings ................................................................................................................................................ 9 BIOS setup .............................................................................................................................................. 9 Clear CMOS .......................................................................................................................................... 21 Installing the operating system ...................................................................................................................... 23 Manually install Windows Server 2012 ................................................................................................ 23 Manually install Red Hat Enterprise Linux 6.4 ..................................................................................... 28 Instructions on integrated management ......................................................................................................... 33 Telnet..................................................................................................................................................... 33 Web interface function .......................................................................................................................... 35 Instructions on OLED ................................................................................................................................... 44 Connecting BMC................................................................................................................................... 44 Menu interface....................................................................................................................................... 46 Other interface ....................................................................................................................................... 47 FAQ and troubleshooting .............................................................................................................................. 49 Reboot ................................................................................................................................................... 49 Boot problems ....................................................................................................................................... 49 Other notes ............................................................................................................................................ 52 Technical support .................................................................................................................................. 52 4 Product overview Inspur Yingxin NF8480M3 is a four-way server adopting Intel ® Brickland EX computing platform technology, with the strongest computing capacity and excellent EER. Supporting the latest Intel ® Xeon ® Processor of E7 v2 family, this product, like the flagship four-way server, is outstanding in system computing capacity, expansion capacity and RAS features, and improves the comprehensive performance by 120%. It is the best choice for large-scale database, ERP, CRM, big data, high performance computing and virtualization integration, and other mainstream applications. Warning! As the package weight of NF8480M3 server is larger, professional devices such as forklift shall be used to lift the shipping cases. Otherwise, at least four people shall operate simultaneously. Ignoring this warning may result in serious personal injury. Notes ● If you want to load the server into the cabinet via guide rail or tray safely, you shall first load mainframe box into the cabinet since the product is heavy, and then load the calculating module into the mainframe box. ● The server shall be put on shelf by at least three people simultaneously. ● The outer side of mainframe box upper cover is attached with the detailed instructions on disassembly of module set/ module/ component, which can serve as reference for maintenance or expansion. ● To ensure the system cooling effect, please remove the coating on the upper cover plate of the rack server, and then power up for use. 1 Product overview Unpacking and removing server Use a paper knife to cut the adhesive tape seal on the packing container of host, take out the power lines, parts boxes and guide rails on the upper gasket of packing container and place away for later use, and then take out the upper gasket from the packing container. And then take out the plastic packaging bag of host, lift out the host from the packing container, and place on the workbench. Notes To install the server in the cabinet, you can use the guide rails delivered with the server after taking out the host. Technical specifications Processor Supporting 4 Intel ® Xeon® processors of E7 v2 series Processor type FCLGA2011 Encapsulation interface Intel C602J Chipset type Memory DDR3 ECC Registered memory Memory type Supporting 8 memory boards, 12 memory slots for each memory Memory slots board, and maximum 96DIMM Total memory capacity Supporting maximum 3TB ECC R-DDR3 memory For 64GB LRDIMM, supporting 6TB capacity I/O interface (I/O Riser 2 postposed USB interfaces, 2 preposed USB interfaces card) 1 preposed COM interface USB interface 4 1Gb RJ45 network interfaces Serial interface 1 dedicated 1Gb RJ45 management interface Network interface 1 postposed VGA interface Management interface Display interface Display controller Integrated AST2300 Display controller Controller type 16MB Video memory Video memory Hard disk controller IO Riser card integrates 2 m-SATA interfaces SATA controller Built-in SAS/RAID card, supporting RAID0/1/5/6 RAID Network card I/O Riser card integrates Intel I350 4-port 1Gb network adapter 2 Product overview Network card controller PCI expansion slots PCI-Express bus, supporting full-height or half-height expansion PCI bus cards PCI-E slots Supporting maximum 12 PCI-Express slots: Basic IO module supports 2 PCIE slots: 1 PCIE x8 slot, 1 PCIE x16 slot; Expansion IO module supports 10 PCIE slots: 5 PCIE x8 slots, 5 PCIE x16 slots; Slot0/1/4/6/8 in the expansion IO module has the specification of PCIEx16, with bandwidth of x8, Among them, Slot0 and Slot1 support hot-swap; Storage control module supports 2 PCIE x8 slots, only supporting half-height expansion card; RAID card only can be installed in the PCIE slot in the storage control module; GPU only can be installed in the PCIE x16 slots in the Basic IO module. Hard disk 2.5 -inch SAS/SATA/SSD hard disk Hard disk type Supporting maximum 8 2.5 -inch hard disks Quantity IO Riser card supports 2 m-SATA hard disks External storage drive Optional USB drive *1 DVD-ROM Inspur drive U disk*1 Inspur drive U disk Power supply Supporting 4 800W hot-swappable PSUs, N+1 or N+N redundancy Specification (N’s minimum is 2) Power supply input 100~240V,9A,50/60HZ Physical Specification W (width) 722mm; H (height) 587mm; D (depth) 1168mm External dimension of packing case W (width) 444mm; H (height) 177mm; D (depth) 780mm 60Kg Complete machine size Weight Environment parameters 5℃ -35℃ Operating -40℃ -55℃ ambient temperature 35%-80% relative humidity Storage and transportation 20%-93% (40℃) relative humidity temperature Working humidity Storage and transportation humidity 3 Product overview Front view Chassis panel Guide rail mounting screw Calculation module Hard disk slot OLED display screen Guide rail buckle Storage control module Control panel Name Description Chassis panel Installed on the front of computing module to prevent dust. Computing module Processor, memory, system fan; Supporting maximum 4 processor, 8 memory boards, 96 memory chips, 8 system fans. OLED display Can realize localized visual monitoring and management of system. screen Control panel For startup & shutdown operation and relevant status indicator light display, 2 USB interfaces, 1 serial port. Guide rail Installed on the cabinet to fix. mounting screw Guide rail buckle When removing the server from the cabinet, press this buckle to separate it from guide rail card hook. Hard disk slot Supporting installation of 8 2.5 ＇hard disks (Slot0~7) from left to right, supporting SAS/SATA/SDD. Storage control module Containing hard disk, hard disk backboard, RAID card, OLED display screen and 2 storage cooling fans. ● Control panel view OLED adjustment button Status ID indicator indicator light light USB interface 4 Serial port Reset button Power button Product overview Name Status indicator light Description Green normally on: normally operating after system startup Light off: System is not normally powered up Red normally on: System exception ID indicator light When confirming system ID, indicator light is normally on Realizing through management software Preposed USB Can connect USB devices interfaces 1 and 2 Serial port Connecting the client side through cables, can monitor system startup process and acquire self-test information Reset button System reboot button Use a pointed tool to reset and reboot Power button System startup & shutdown button After system is powered up, this button is normally green OLED display Can realize localized visual monitoring and management of system. screen OLED adjustment View display contents of OLED screen through this button button ● Hard disk bracket indicator light Hard drive activity status indicator light Hard drive bracket button Hard disk failure alarm indicator light Name Hard drive activity status indicator light Hard disk failure alarm indicator light Description Green normally on: normal Green flickers: hard disk read-write Red normally on: hard disk failure Blue normally on: hard disk location Blue normally on: coordinating RAID Rebuilding Hard drive bracket button Press this button to bounce off the hard disk bracket shrapnel, and extract the hard disk 5 Product overview Rear view IO Riser card Basic IO module Expansion IO module Power module Name Function and description Expansion IO module It is used to install plug-in cards, supporting expansion of 10 PCIE devices (Slot0~9); PCIE Slot 0/1/4/6/8 has the specification of PCIEx16, with the bandwidth of x8. Slot0 and Slot1 support hot-swap. Basic IO module It is used to install IO Riser card and 2 PCIE expansion slots (Slot0~1). Power supply unit (PSU) Supporting maximum 4 800W PSU (PSU0~3 from left to right), optional 2+1, 2+2 or 3+1 redundancy mode. Power distribution unit (PDU) Interfaces on the left correspond to PSUs on the left (PSU0~1), and interfaces on the right correspond to PSUs on the right (PSU2~3). 6 Product overview ● IO Riser card interface Network interface 0 Network interface 1 Network interface 2 Network interface 3 USB interface Management interface VGA interface Name Network interface 0/1/2/3 Function and description Each IO Riser integrates 4 1Gb network interfaces Network card indicator light is green in case of 100Mbps Network card indicator light is orange in case of 1Gb USB interface 1/2 VGA interface Management interface Connecting USB devices Connecting standard VGA interface display devices Independent RJ45 1Gb management interface, System monitoring and management through integrated BMC Start server 1. First connect the display, keyboard and mouse correctly, and then connect all PDUs equipped with the server to the effective power-up wiring boards/ sockets through power lines attached. 2. Press the switch button on the front control panel of server, when fans will revolve and system will start power-up self-test. 3. Server will boot through the top priority boot device set in the BIOS startup management option. If this device is unavailable, system will continue to boot through the devices behind by priority. 7 Product overview Notes According to configured memory capacity, 4 minutes or longer time is needed for the display connected to the server. Close server 1. Close server through the operating system operation. 2. Close server also by manually pressing and holding the switch button on the front control panel. Notes After operation through one of the above two methods, the server will not operate any longer, but some voltages are still usable, and startup and shutdown of system can be achieved through remote management. To realize complete shutdown, system AC power supply shall be disconnected (i.e., unplug the power lines or close wiring boards). 8 System settings This section describes the BIOS setup of this server. All operations described here are limited to the operator or administrator having the system maintenance qualification. BIOS setup BIOS, the abbreviation of basic input-output system, can adjust system parameters and hardware parameters through special setting programs. As BIOS has a significant impact on the operation and startup of the system, setting of different parameter may cause the conflict between hardware resources or reduce the system performance. Therefore, understanding of BIOS setup is very important to configure your server. If there is no special need, we recommend you use the factory the default values instead of arbitrarily changing the parameter setting. Notes 1. Before changing any BIOS setup of this server, you shall record the corresponding initial setting for the purpose of recovery in case of system exception arising from modification of any option. 2. All system factory defaults are usually optimized setting. Before understanding the meaning of each parameter, do not try changing it. 3. This section mainly details common setting. Seldom used options are described briefly or omitted. 4. By different setting, BIOS contents may change. How to enter BIOS Setting interface Switch on and boot this server. When logo is displayed, prompt of “Press Esc for Boot menu” will pop out at the bottom of the screen. According to prompt, press ESC key, when system will enter the BIOS setup interface. Otherwise, please press Ctrl -Alt -Del simultaneously. Reboot the system, repeat the above operation steps. According to the above description, main interface of BIOS can be accessed. Main options are shown below. On this main interface, CPU model, memory capacity, BIOS version and other information can be viewed. 9 System settings Option Description Continue Skip BIOS setup, to continue system boot Boot Manager Select a boot device through the system boot management menu Setup Utility Enter BIOS setup interface I. Continue Select this option and directly press the Enter key, to skip BIOS setup and continue system boot action. II．Boot Manager Select this option and press the Enter key, to display the list of system boot options shown below. Once an option is chosen, system will immediately boot through the corresponding device. 10 System settings The list shown above is generated during BIOS startup and automatic testing, and composition of boot options is related to specific configuration. Under certain conditions, a device may correspond to many different options. “EFI Internal Shell” represents EFI Shell in the BIOS Rom. Operating systems which have been verified and may be installed in EFI mode include Windows Server 2008 R2, SUSE 11 SP1, Redhat 6.0 and above. III. Setup Utility Select this option and press the Enter key, to enter BIOS setup interface. In the BIOS setup interface, a user can view most system information and set most option, including those about CPU, QPI, PCIE, memory, Chipset, etc. BIOS system menu BIOS setup involves the following function menus mainly: Menu Function Main Setting basic system time and system date, displaying the information of BIOS version, CPU model, system memory capacity, etc. Advanced Setting advanced features of CPU, integrated SATA controller, etc. Security Setting system administrator password Boot Setting the boot sequence of system devices Exit Save BIOS setup, exit BIOS setup, etc. Some BIOS options can not be set, such as automatic system test and configuration. Select the rightward pointer in front of some option, and press Enter key, cascading menus (namely sub-menus) will be displayed. Operation key description: Key Description ↑ (Up key) Select the previous option ↓ (Down key) Select the next option 11 System settings Key Description ← (Left key) Select the left menu → (Right key) Select the right menu Esc key Back to the previous menu or main menu + key/F6 key Change the option value. Change the value of current menu option to the previous option value. This key only display the values related to this option, rather than all option values - key/F5 key Change the option value. Change the value of current menu option to the next option value. This key only display the values related to this option, rather than all option values F1 function key Help hotkey, can display relevant description of current menu F9 function key Recover the default setting for the best performance F10 function key Save CMOS setting and exit Enter key Execute current command or enter sub-menus function BIOS System menu I. Main menu In the BIOS setup interface, Main menu is first displayed, through which a user can view BIOS version, CPU model, system memory capacity, and other information, and also set BIOS interface language, system time and date, etc. 12 System settings Select the field of system time and date for setting through the arrow key, press the Enter to select the subfield, and set field values through +/- key. ● InsydeH20 Version Display BIOS version. ● Processor Type Display Processor model. ● System Memory Speed Display the operating frequency of current system memory. ● Total Memory Display total memory capacity. ● System Time Setting system time in the format of hour/minute/ second. Modified time will immediately become valid, without need to save. ● System Date Setting system date in the format of month /day /year. Modified date will immediately become valid, without need to save II. Advanced menu 13 System settings This menu is mainly used to set enhanced feature options. Improper setting maybe will cause system exception, so factory setting is recommended. Only main and common sub-menus or options will be introduced below. ● Advanced Processor * CPU Package Detected Display the quantity of installed CPUs. * Socket 0/1/2/3 CPU Information Display detailed information about current CPUs installed, including the information about CPU model, main frequency, CPU cores, thermal design power dissipation. * CPU Power Management Controls Used for CPU power dissipation management. BIOS Setting Options Description EIST Support Enabled/Disabled Enable or disable intelligent underclocking technology of processor. If it is enabled, processor voltage and frequency can be automatically adjusted according to system workload, to reduce power consumption and heat. It is Enabled by default. Energy Policy Performance/Balanced Strategy of selecting energy. Select and press Enter key to pop out the selection window. If EIST Support is disabled, this option is not visible. It is Balanced Performance by default. Performance/Balanced Energy/Energy Efficient Dynamic Switching Enabled/Disabled Select Enable dynamic switching for power dissipation performance adjustment. It is Enabled by default. Turbo Mode Enabled/Disabled Enable or disable processor acceleration mode. If it is enabled, the system, after analyzing current CPU load conditions, can intelligently and completely close some idle cores, so as to save energy for running cores, make them operate at higher frequency, and further enhance performance; if many cores are needed, it can dynamically enable corresponding cores and intelligently adjust frequency. It is Enabled by default. T-States Enabled/Disabled Enable or disable Processor Throttling State. If it is enabled, the system, by adjustment the ratio of CPU Clock On/ (Clock On + Clock Off) in the unit time, can adjust system power dissipation and temperature. It is Disabled by default. C-States Enabled/Disabled Enable or disable C-State energy-saving status. If it is enabled, processor may enter the C-State energy-saving mode; if it is disabled, processor can work only under C0 mode, namely normally operating at full speed. It is Enabled by default. 14 System settings * Active Processor Cores All cores are enabled for each CPU by default. This option is effective to all system CPUs. (configured CPU cores are related to specific model). * Intel HT Technology It is used to enable or disable Intel hyper-threading technology (effective only to CPU owning hyper-threading function). This option is effective to all system CPUs. It is Enabled by default. ● Platform Information Display ME version and work status, and other information. ● SATA Configuration It is used to view SATA devices connected to the SATA interface, and to set SATA controller mode. * SATA Controller It is used to Enable or close the integrated SATA controller. It is Enabled by default. * HDC Configure As It is used to set the mode of integrated SATA controller on the mainboard, including options of IDE, AHCI ( default) and RAID. If integrated SATA controller is used, and serial devices are used as parallel IDE storage devices, please set as IDE. If integrated SATA controller is used, and 1-2 SATA devices are connected without RAID, please set as AHCI. If integrated SATA controller is used, and integrated SATA Host RAID is needed, please set as RAID. * Serial ATA Port 0/1 Display the information about SATA devices currently connected to SATA port. ● QPI Configuration * QPI General Configuration It is used to view QPI status and configure conventional QPI options. 15 System settings Link Speed Mode Fast/Slow Select QPI link speed. It is Fast by default. LinkFr e q u e n c y Select 6.4GB/s, 7.2GB/s, Select link frequency. It is Auto by default. 8.0GB/s, Auto, Use Per Link Setting Legacy VGA Socket 0/1/2/3 This option value decides the socket from which display card on the PCIe slot will be enabled. * QPIPer Socket Configuration It is used to set QPI for each processor, and to distribute CPU bus resource, IO resource, and MMIO resource ratio. ● Memory Configuration It is used to set relevant memory parameters. BIOS Setting Options Description DDR Speed Auto/1067/1333/1600 Setting memory operating frequency, MHz. If it is set as “Auto”, memory will work at the highest frequency supported by CPU and installed memory chips; otherwise, memory will work at corresponding frequency. It is Auto by default. Rank Tool Margin Enable/Disable Enable Rank Margin Tool or not. If it is enabled, memory Margin may be tested. It is Disabled by default. RMT count Loop 1~31 Setting RMT loop times Data Scrambling Enable/Disable Enable memory data scrambling or not. It is Enabled by default. VMSE RMT Enable/Disable Enable VMSE RMT or not. It is Disabled by default. VMSE CPGC 0~30 Setting VMSE RMT loop times No Options Display the topology of installed memory chips, including memory installation position, frequency, manufacturer, capacity, and other information. RMT Pattern Length Memory Topology If the information cannot be fully displayed on one page, view through Pagedown or Pageup. 16 System settings ● Memory RAS Configuration It is used to set memory RAS features. BIOS Setting Options Description MemoryR a n k Sparing Disable/Enable Enable memory Rank Sparing features or not. This function refers to backup of one Rank. If one Rank on one memory board has many ECC errors, system will enable backup Rank to replace it. It is Disabled by default. Spare Error Threshold 1~32767 Error threshold of triggering memory Rank Sparing function Patrol Scrub Disable/Enable After it is enabled, CPU will read and check all memory chips installed one time within certain period (24 hours). Any ECC error discovered will be actively corrected. Compared to ordinary ECC function, it has a advantage that: ECC can discover errors only when reading memory, while this function enables to discover and correct memory ECC errors in any case. It is Enabled by default. Demand Scrub Disable/Enable After it is enabled, CPU will discover and correct any Ecc error when reading certain memory. It is Enabled by default. Device Tagging Disable/Enable After it is enabled, if certain particle in single rank of DIMM has any error, the particle used for error correcting will replace. Then, this rank has no Device tagging function, and error correcting capability will decline. It is Disabled by default. VMSE Lockstep mode 1:1 Mode/2:1 Mode 1:1 Sub-Channel Lockstep Operation Memory Disable/Enable Enable Mirroring ● 2:1 Independent Channel Operation Enable memory mirroring function or not. It is Disabled by default. Chipset Configuration It is used to set the system status after abnormal power down and power up. There are the following setting options: Power On: startup status. 17 System settings Power 0ff (default setting ): shutdown status, manual startup. Last State: status before power failure. ● H2O IPMI Configuration It is used to view BMC status, Firmware version, BMC MAC address, IP, and other relevant information, and to configure BMC. IPMI Support It is used to enable or disable IPMI Support. III. Security menu ● Supervisor Password It is used to display whether system administrator password has been set, not allowed to set. ● Set Supervisor Password It is used to set system administrator password. If administrator password is set, to enter BIOS Setup, administrator password must be inputted, or certain administrator authorities will be limited. 18 System settings IV. Boot menu This menu is mainly used to set system startup process and system boot device priority. ● Network Stack It is used to enable or disable network protocol stack support. If it is Enabled, PXE function is supported. ● PXE Boot Capability It is used to set PXE boot of integrated network card. Only when Network Stack is enabled, this function is available. To install the operating system through PXE function, set as Legacy. ● EFI Device First It is used to set the priority boot devices. If it is set as Enabled, EFI boot devices will be first selected; if it is set as Disabled, Legacy devices will be first selected. ● Timeout It is used to set waiting time before the default boot. The default value is 5. ● EFI Select this option and press the Enter key to enter sub-menus and set boot priority sequence of EFI devices. ● Legacy 19 System settings Select this option and press the Enter key to enter sub-menus and set boot priority sequence of Legacy devices. Select certain device in the boot device list, and adjust device boot sequence through F5 or F6 key. V. Exit menu It is used to save or give up BIOS setup changes, and to exit setup. ● Exit Saving Changes Select this option, press Enter key, and click Yes in the pop-out prompt, to save the BIOS setup change and exit BIOS setup. This menu function may be enabled through F10 shortcut key. ● Saving Change Without Exit Select this option, press Enter key, and click Yes in the pop-out prompt, to save the BIOS setup change, without exit of BIOS setup interface. ● Exit Discarding Changes Select this option, press Enter key, and click Yes in the pop-out prompt to give up the BIOS setup change and exit BIOS setup. 20 System settings ● Load Optimal Defaults Select this option, press Enter key, and click Yes in the pop-out prompt, to load default optimal setting, without exit of BIOS setup interface. This menu function may be enabled through F9 shortcut key. ● Load Custom Defaults Select this option, press Enter key, and click Yes in the pop-out prompt, to load saved user default setting. ● Save Custom Defaults Select this option, press Enter key, and click Yes in the pop-out prompt, to save current values of BIOS options as user defaults. ● Discard Changes Select this option, press Enter key, and click Yes in the pop-out prompt, to give up the BIOS setup change, without exit of BIOS setup interface. Clear CMOS Remove Basic IO module To perform the following operations, please remove basic IO module first upon authorization of the Inspur Group. Operation method is as follows: Close the system (disconnect AC power lines ). Press the plastic key of basic IO module handle on the chassis rear, to open module handle. Hold the module handle and push backwards, to remove module from the chassis. 21 System settings Basic IO module Clear CMOS The figure below shows the position of Clear CMOS jumper on the IO Riser card, and the jumper status shown below is the default status: Jumper Description Function J6 CMOS jumper Pin 1-2 short-circuit connection, normal status (the default ) Pin 2-3 short-circuit connection, CMOS clearing status note 1. To clear CMOS and recover original status, close system, switch off power supply, achieve short-circuit connection of Pin 2-3 and wait for 5 seconds, and then achieve short-circuit (the default setting) connection of Pin 1 and Pin 2 stitches of J6 jumper through the jumper cap again. 2. After jumper operation, please install the upper panel of chassis. 22 Installing the operating system This chapter focuses on manual installation of the operating system for this server. Introduced operating systems include Windows Server 2012 and Red Hat Enterprise Linux 6.4 (all refer to x64 systems). To manually install the operating system, a user may need to load hard disk controller drivers through Inspur’s drive U disk for some configuration. For the method of making Inspur drive U disk drive and the drive load notes, please refer to attached Instructions on Inspur Drive U Disk. In the driver making interface, a user may view and make the controller driver for operating system installation under relevant configuration options. We take the configuration of plug-in LSI 9271-8i SAS RAID card as an example for the operating system installation. If other plug-in RAID cards are equipped for your server, please refer to the user manual in the attached CD to add the hard disk controller driver. This chapter also serves as reference fore installation of network card drive, display card drive and system patch programs. Suggest confirming whether selected operating system is supported by your equipment. Manually install Windows Server 2012 Installation preparation ● Windows Server 2012 installing disc (X86_64bit version ) ● Inspur driver disc ● Plug-in LSI 9271-8i SAS RAID card needs no controller drive Installation steps 1． Connect USB drive to the server, switch on and boot this server, put Windows Server 2012 installing disc in the DVD-ROM, and select “boot from CD”. 2． If system prompt of “confirming to boot from CD” appears, press any key, or Windows installing program will be automatically enabled through CD. In the Windows Boot Manager interface, press the Enter key to continue. 23 Installing the operating system 3． In the Language and Other Preference setting interface, select and set according to actual conditions, and then click Next to continue. 4． In the installation confirming interface, click Install Now. 5． In the “select the operating system to be installed” interface, select from the list according to your CD version. If graphical interface is needed, please select the system (GUI server ). In the “input product key” interface, input your product key (25 characters) according to actual conditions, and then click Next to continue. If you select the "Automatic online windows activation" option at the bottom of key, system will try automatically activating your windows within three days after your first login. After windows installation, you enjoy a 30-day period for online (or by phone) windows activation. If the period expires before your activation, windows will stop running. 6． In the "License Terms" interface, you can learn about the Microsoft software license terms. After reading carefully, please select "I accept the license terms", and then click Next to continue. 7． Select the type of installation. For the first installation by default, select "Customize: only install Windows (Advanced)"mode. 8． In the "where to install Windows" interface ⊙ If the prompt of "no drive is found" appears, it indicates that he disk controller drive program needs to be loaded through the Inspur drive U disk, with details as follows: Load the drive program with the Inspur drive U disk: ① Load hard disk controller driver into the 3.5 floppy disk (A:) partition of Inspur drive U disk; ② Connect Inspur drive U disk to the USB interface of the server; ③ Click the "Load Driver" option on the interface, and click OK in the pop-up prompt interface; ④ System will automatically search for the driver. Click Next in the "select the driver” interface; ⑤ System will automatically install the driver found, and return to the main interface. 24 Installing the operating system ⊙ 9. If the system automatically installs the disk controller driver, information of existing partitions and unallocated space of the computer will be displayed in the main interface. Click Drive Options to start disk partitioning. In the disk partitioning interface, you can: ⊙ Delete existing partitions by selecting existing disk partitions and then clicking Delete. ⊙ Format a partition by selecting an existing disk partition and then click Format. ⊙ Create a new partition by selecting an unallocated disk space and then clicking Create. You can operate according to the actual needs. Here, we will introduce how to create partitions: ① Select the unallocated disk space, click Create, delete the figure in the partition size input box, enter the disk partition size (by MB), and then click Apply. Notes suggest partition 160GB above. ② If the prompt of “To ensure that all Windows functions are normal, additional partitions maybe need to be created for system files” pops out, click OK to continue. This operation will contribute to generation of other disk partitions (such as partitions of recovery, system, MSR, etc.). ③ Select the disk partition (primary partition) you just created, click Format, and click OK in the prompt confirmation interface. ④ After formatting, click Next to continue. 10. The system will install Windows, copy the files, prepare installation files, and load functions and updates until installation completion. In this process, the system may automatically restart several times. 25 Installing the operating system Notes The Windows Server 2012 operating system is installed as shown above. Installation steps may be different for different system disk versions. Please operate according to the actual display interface. 11. Set administrator password according to prompt, and click OK to continue. Windows Server 2012 requires strong type passwords, so the password must contain letters, numbers and special characters, or setting fails. 12. After logging in, select "Management"->" Server Manager Properties" from the menu bar on the upper right corner of the "Server Manager" interface, select "Do not automatically start the Server Manager at the time of login" in the pop-up properties window, and then click OK to close the "Server Manager" interface. Install driver 1. Install Chipset drive Insert the Inspur driver disc, click the Blue Dolphin icon under Install or Run option in the pop-out AutoPlay interface, input the navigation code marked on the driver disc cover in the navigation code verification interface, and click OK to automatically enter the installing interface; Select Windows 2012 in the “Please select an operating system” field; Select chipset driver in the “ Please choose parts” field; Click Next to start the installation; Enter the “Welcome to use the installation program” interface, and click Next; Enter the “license agreement” interface, and click Yes to continue the installation; Enter the “Readme file information” interface, and click Next; Start installing the program, and display installation progress. After installation, click Next to continue; In the “installation completion”interface, click Finish. 2． Install network card driver After installing the chipset driver, continue to install the network card driver instead of removing the driver disc. 26 Installing the operating system Select Windows 2012 in the “Please select an operating system” field; Select the network card driver in the “please select parts” field; Click Next to start the installation; In the “Welcome to use the setup wizard” interface, click Next to continue; In the “License Agreement” interface, click “I accept all terms of the license agreement”, and then click Next to continue; In the“Installing options ”interface, click Next to continue; In the “Ready to install programs” interface, click Install to continue; Start program installation, and click Finish after completion; 3． Install display card driver After installing the Network card driver, continue to install the graphics card driver instead of removing the driver disc. Login the system, click Server Manager on the taskbar, and select Tools -> Computer Management from the menu bar on the upper right corner of pop-up interface; In the “Computer Management” interface, select Device Manager; In the Device Manager window, select Microsoft Basic Display Adapter in Display Adapter, right click the mouse, and select Update Driver Software; In the "Update Driver Software" window, select "Browse the computer for driver software"; Prompts: browse the driver files in the computer. Click Browse button behind "Search driver software from the following places", select the drive disc path: \driver \ video \ TS \ win2012 (if other versions are available, select the appropriate directory), and click OK and Next, to automatically install the driver; As the prompt of "Windows has successfully updated driver files", click Close to finish the installation of ASPEED Graphics Family (WDDM) driver. Take out the Inspur driver disc, and reboot to complete installation of Windows Server 2012. 27 Installing the operating system Manually install Red Hat Enterprise Linux 6.4 Installation preparation ● Red Hat Enterprise Linux 6.4 installing disc (X86_64bit version ) ● Inspur driver disc ● Plug-in LSI 9271-8i SAS RAID card needs no controller drive Installing steps 1． Connect USB drive to the server, switch on and boot the system, and put the installing disc into DVD-ROM (take the use of DVD installing disk as an example). Set in BIOS to boot the server from CD. 2． “Welcome to Red Hat Enterprise Linux 6.4 !” interface will be displayed. The options are as follows: Install or upgrade an existing system Install system with basic video driver Rescue installed system Boot from local driver Up and down arrow key may be used to select options. We think you install for the first time by default. Select “Install or upgrade an existing system”. Notes: If it is unnecessary to load the hard disk controller driver, directly press the Enter key to continue installation. 3. If the configured RAID card needs installation of hard disk controller driver, select “Install or upgrade an existing system”, press Tab key to switch to edit mode, input “linux dd”behind “vmlinuz initrd=initrd.img”, and press the Enter key to continue installation. ① If the system prompt of “Do you have a driver disk?” pops out, click Yes, and press Enter key to continue installation. ② If the system prompt of “Driver Disk Source” pops out, please select sda as we use the U disk, and then click OK to continue. 28 Installing the operating system ③ System prompt of “Driver Disk Source”: As U disk has many partitions, please select the drive partition, and then click OK to continue. ④ If system prompt of “Select driver disk image” pops out, select the drive image to be loaded, and then click OK to load the driver. ⑤ After loading, system prompt of “More Drivers Disk” will pop out. We select No to complete drive loading. 4. System prompt: Disc Found. Click Skip to skip media testing, and press the Enter key to continue installation. 5. Enter “RED HAT ENTERPRISE LINUX 6” interface, select Next to continue the installation. 6. Enter “What language would you like to use during the installation process?”interface, select “English(English)”, and then click Next. 7. Enter “Select the appropriate keyboard for the system” interface, select “US.English”, and then click Next to continue installation. 8. Prompt: What type of devices will your installation involve ? For local installation by default, select “Basic Storage Devices”, and then click Next. 9. Enter “Please name this computer. The hostname identifies the computer on a network.” interface, and input Hostname. Select Configure Network on the bottom left corner of the interface for network configuration, to add or delete network card, or to configure network IP address. After network configuration, click Next. 10. Enter “Please select the nearest city in your time zone:” interface, select “Asia/shanghai”, and then click Next. 11. Enter “Setting Root Password” interface, set a password consisting of at least 6 numbers, and then click Next. 29 Installing the operating system 12. Enter “Which type of installation would you like?” interface. The following installation options are available: Use All Space Replace Existing Linux System(s) Shrink Current System Use Free Space New Custom Layout Take the customized manual partition as an example: select “New Custom layout”, and click Next. 13. In the “Please Select A Device” partitioning interface, system will display tested storage devices. Please select the hard disk for which a system will be installed according to actual conditions. If the hard disk has been partitioned, existing partition situation will be displayed. If it is unnecessary, you can delete it. 14. Select Free space or other existing partitions of the hard disk, and click Create, when “New Storage” window will pop out. Select the partition to be created according to actual conditions, and click Create, when “Add Partition”window will pop out. ① Create root partition (/) and boot partition: Select root partition in the Mount point: /, select the hard disk for which a system will be installed in the Allowable Drives window, input partition size in the Size(MB), and click OK to complete creating a root partition. Similarly, a boot partition can be created: /boot. ② Create swap partition (Swap): Select “Swap”in File system Type, select the hard disk for which a system will be installed in the Allowable Drives window, input swap partition size in the Size(MB), and click OK to complete creating the swap partition. You can also create other partitions as needed. After partitioning, click Next to continue installation. 15. If the prompt window“Format Warnings” pops out, click Format. In the pop-out “Writing storage configuration to disk” prompt window, select “Write changes to disk”, to format hard disk partition. 30 Installing the operating system 16. Enter “Boot Loader” setting interface, set according to needs, and then click Next to continue the installation. 17. System prompt of “The default installation of Red Hat Enterprise Linux is a basic server install. You can optionally select s different set of software now” pops out. Please select the installation type and customized software package according to actual conditions. Select “Customize now” option, and click Next. 18. Enter “program package selection” interface, select the software package according to actual conditions, and click Next. Select D e s k t o p, X W i n d o w s S y s t e m software package in D e s k t o p s, and Development tools software package in Development. 19. Start building the file system and copy files. 20. Display of “Congratulations, your Red Hat Enterprise Linux installation is complete.” interface indicates successful system installation. Click Reboot, and take out the installing disc, when system will automatically reboot. 21. After system reboot, enter “Welcome” interface, and click Forward to continue installation. 22. Enter “License Information” interface, select “Yes, I agree to the License Agreement”, and click Forward to continue installation. 23. Enter “Set Up Software Updates” interface and click Forward to continue installation. 24. Enter “New User” interface, set user name and password according to the actual need to add a new user, and then click Forward to continue the installation. 25. Enter “Date and time” interface, set correct time and date, and then click Forward to continue installation. 26. Enter “Kdump” setting interface, set according to actual conditions, and then click Finish to complete installation. 27. Input Username and Password to login in the system 31 Installing the operating system Install display card drive After installation of the operating system, you may use attached drive disk to manually load display card driver. 1. Put Inspur driver disc into DVD-ROM, click Terminal menu in Applications → System Tools, and input: #mount /dev/cdrom /mnt #cd /mnt #cd driver/video/linux/video #cp xorg782-0.99-10.x86_64.rpm /tmp #cd /tmp #rpm -ivh xorg782-0.99-10.x86_64.rpm --force 2. Reboot, and take out drive disk. 32 Instructions on integrated management This product integrates remote management cards, through which remote login can be achieved. Integrated management of management card will be introduced briefly. Telnet 1. Remote client system requirements The requirements for through the client system connected to server management card GUI interface via web browser are as follows: Requirements Operating system Browser Remote web console/ client Operating system supporting Microsoft Internet Explorer browser IE9 and above, Firefox20 and above, Chrome28 and above Browser plug-in Java SE Runtime Environment 6, Update 12 or higher version TCP/IP Network protocal stack Supporting TCP/IP Network protocal stack Browser plug-indownload address: Java SE Runtime Environment: http://www.java.com/en/download/ 2. Remote client IP and management card IP shall be in the same network segment, and the default IP of management card is 192.168.10.100. Telnet client setting method is as follows: 2.1. Dedicated management network port: Telnet client IP:192.168.10.12; gateway: 192.168.10.1; mask: 255.255.255.0 2.2. NSCI common management network port: Telnet client IP:192.168.11.12 gateway: 192.168.11.1; mask: 255.255.255.0 33 Instructions on integrated management Notes After remote login of management Web interface, management card (BMC) IP address can be modified and set in the “Configuration”→ “network” menu. Two options of “Lan Interface” respectively correspond to the following: Management network: correspond to dedicated management interface. System network: correspond to integrated network port. If you need to reset the IP address of remote management card, change and save for normal use (no need to reboot server or power off). 3. Login of management Web interface Input BMC IP address in the client browser IP address bar: http://192.168.10.100 (If IP has been changed, please use the modified IP ), and then press Enter key, when management login interface will appear, as shown below. Login Please input the default administrator username and password: Username: admin Password: admin Notes: Default username and password own authorities of setting all modules. To guarantee system safety, suggest timely change of login password after login. 34 Instructions on integrated management Web interface function Brief introduction to Web interface With online help function, visual and friendly Web interface helps users in server management. In any interface, description and operation guide may be inquired through button. Web interface consists of four parts, as shown below: ● Upper left corner of interface, indicating Web interface name. ● View meaning of each button on the upper right corner of interface: Click Homepage button to back to system summary page. Click Language button to switch languages such as Chinese and English. Click Help button to inquire Help information on corresponding page. Click exit button to exit login. ● On the left of interface is a navigation tree, through whose nodes different function interfaces can be chosen. Web interface functions include system information, remote control, cooling and power dissipation, system configuration, log information, system maintenance, etc. For function details, please refer to the following sections. ● On the right of interface is the detailed operation interface. 35 Instructions on integrated management Web homepage Click Homepage to open “Homepage ”interface, as shown below: System information Select “System information” in the navigation tree, including “assets information”, “monitoring information”, “FRU information”, “version information”. ● Assets information: Display system configuration information, including the information about CPU, memory, PCIE devices. ● Monitoring information: Display real-time monitoring information, including status information about temperature sensor, voltage sensor, fan revolving speed, PSU. 36 Instructions on integrated management ● FRU information: Display FRU information. ● Version information: Display version information of FPGA, BMC, BIOS, memory board0. Remote Control Select “remote control”in the navigation tree to open Remote Control interface, which consists of “KVM over IP (KVM)” interface, “Serial on Lan” interface, “server startup & shutdown control” interface, “server positioning” interface. ● KVM over IP (KVM): pop out the KVM console window. ● Serial on Lan: output the information about system serial port. ● Server startup & shutdown control: Control startup, close and reboot of server. 37 Instructions on integrated management ● Server positioning: turn on/off positioning lamp. Cooling and power dissipation Select “cooling power dissipation” in the navigation tree to open “power supply and cooling” page, consisting of fan management page, and dynamic power dissipation management page. ● Fan management: mainly to adjust and control a total of eight server fans automatically or manually. They are automatically adjusted and controlled by default. Through the radio button on the upper right corner, manual speed control mode may be switched to achieve the low-speed, middle-speed and high-speed fan speed control after clicking the corresponding button. ● Dynamic power dissipation management: A user may set maximum 4 strategies for power dissipation management. Power dissipation control objects include platform or CPU. Each strategy has 5 properties: Strategy No.: unique, non-repeatable, ranging from 1 to 4. Field: CPU, platform; decided by the user to add a strategy. Power dissipation limit: use limit range well. Pause period: during this period, this strategy will not be used to control power dissipation. Operation: including enabling, closing and deleting the strategy. 38 Instructions on integrated management System settings Select “System settings” in the navigation tree to open “system settings” page, consisting of “time setting” page, “alarm management” page, “user management” page, “Network configuration” page: ● Time setting: including UTC time zone setting, manual setting of date and time, NTP setting. ● Alarm setting: including event filter setting, alarm strategy setting, SMTP setting. 39 Instructions on integrated management ● User management: add maximum 9 users, delete or modify users. ● Network configuration: including LAN setting, IP address setting. Log information Select “log information” in the navigation tree to open log pages, including “System event log ” page, “audit log ” page: ● System event log: Display server event logs. 40 Instructions on integrated management ● Audit log : Display BMC system login information. System maintenance Select “System maintenance” in the navigation tree to open system maintenance page consisting of “BMC reboot”, “firmware update”, “BIOS update”, “FPGA update”, “restore factory setting” pages: ● BMC reboot: After BMC reboot, a user needs to relogin. ● Firmware update: refresh BMC firmware. Notes: during firmware update, do not disconnect network or close the refresh interface. 41 Instructions on integrated management ● BIOS update: refresh BIOS mirror image. Notes: BIOS update function is not reversed. After update, BMC will be rebooted. ● FPGA update: refresh FPGA F/W. 42 Instructions on integrated management ● Recover factory setting: Save configuration or recover factory setting. 43 Instructions on OLED To provide users with better management experience, we add the Inspur LC module into products. During daily operating of server system, the module can provide real-time information on system hardware configuration, BMC address, etc, and also alarm you in case of any system exception, so as to make your server more efficient and more stable. LC module panel: 1. PageUp key 2. Select / function key 3. PageDown key 4. Back key 5. LC display screen Connecting BMC 1. After server power up, enter OLED self-test interface (mainly test whether OLED screen has any bad area). As shown in Fig. 1, if any key is pressed in 5 seconds, full OLED screen will be lightened, as shown in Fig. 2 (OLED self-test ). Press any key again to exit self-test mode: Fig. 1 44 Instructions on OLED Fig. 2 Enter the “connecting BMC” interface, as shown in Fig. 3. If BMC normally works (mode of normally connecting and acquiring), system will enter the main menu interface, or will report errors as shown in Fig. 4, 5 and enter the client phone interface as shown in Fig. 6: Fig. 3 Fig. 4 Fig. 5 Fig. 6 45 Instructions on OLED Menu interface Main menu interface (primary menu, as shown in Fig. 7) with two options: Configuration and Fault Information. Fig. 7 Enter Configuration menu and secondary menus, as shown in Fig. 8, 9, 10, 11; enter Fault Information menu to display server failure information. Fig. 8 Machine Model: acquire information of server model. BMC FW Revision: acquire version information of BMC FW. Fig. 9 BMC Lan Parameter: BMC network parameter menu: right click to switch between subsystem network port and management network port. Telephone Service: acquire customer service phone menu. 46 Instructions on OLED Fig. 10 Reset Configuration: reset menu: automatically clearing failure information in Flash; Alarm: failure warning switch; “Enable” indicates OLED receives warning, while “Disable” indicates OLED screens warning. Fig. 11 OLED Pro: blank screen protection switch; “Enable” indicates enabling protection, while “Disable” indicates disabling protection. OLED FW Revision: acquire version information of OLED FW. Other interface 1. If nonoperation in the menu interface lasts for 30s, “Welcome to use”scroll display interface (as shown in Fig. 12) will appear. Press any key to back to menu interface: Fig. 12 47 Instructions on OLED 2. If non-operation on scroll display interface lasts for three minutes, blank screen protection (configurable). Press any key to back to the previous interface. 3. Warning information: PSU, CPU Core Voltage, CPU Temperature, system fan. Notes It is possible that BMC exception causes failure of IPMI communication, and OLED sends and acquires IPMI information after 15s*3. Details are as follows: Choose any menu option of BMC Revision or BMC Lan Parameter, wait for 15s*3, and enter the customer service phone interface. 48 FAQ and troubleshooting This chapter introduces FAQ and related to troubleshooting contents. If you cannot determine failure reasons and troubleshooting methods, please contact our client service center for help. Before replacing or installing any server hardware device, please disconnect power lines from server completely. Suggest using the antistatic wrist strap when dismounting the server, and connecting the other end to the ground for electrostatic protection. Reboot In case of any failure or problem, please first try rebooting the machine according to the following methods. Objective Operation method Reboot software, clear system memory and reboot the operating system. <Ctrl+Alt+Del> Clear system memory, conduct POST self-test again, and reboot the operating system. Reset button Conduct cold boot again, close system power switch and reboot to clear system memory, conduct POST self-test again, and reboot the operating system, to make all peripheral equipment power up again. Power button Boot problems Some problems often happen at the time of boot generally due to wrong hardware installation and configuration. You can first refer to the following methods to discover and solve problems. 6.2.1 Failure of system power up If power light is not on after you press the power switch, and system still is electroless, please solve problems according to the following steps: 1. Check whether your power sockets can normally supply power, and whether power lines are connected correctly. 2. Boot many times by pressing the power switch (do not exert much strength with fingers). 3. Disconnect system power lines, and open chassis to check. 4. Check whether cables and accessories in the chassis are connected firmly. 49 FAQ and troubleshooting 5. Remove plug-in parts unauthorized by Inspur. 6. Load the chassis well, connect power lines correctly and then boot. No response of the displayer If it is powered up (host normally boots and revolves), but the displayer makes no response: 1. Check whether signal lines and power lines of the displayer are plugged correctly and firmly. 2. Determine the displayer power switch has been turned on. 3. Adjust the displayer's contrast ratio and brightness, and check whether it is displayed. 4. Close system, disconnect power lines, and check whether contact pins of the displayer signal lines and host connectors are bending. 5. If possible, replace the displayer for testing. 6. Remove any installed parts unauthorized by Inspur first. 7. Upon permission of Inspur’s technical support personnel, unplug the memory chip and clear CMOS for testing. Installation system can not find the hard disk 1． If system is installed directly from CD, but CD is not found, please check whether disc status and POST hard disk status are normal. 2. If the hard disk can be detected at the time of POST, rather than during system installation, please check the following circumstances: ● As navigation sequence number varies in case of any storage configuration change, please obtain a new navigation sequence number from technical support personnel of Inspur to change equipment storage configuration. ● If the operating system is installed directly from CD, hard disk drive is generally loaded through U disk. Please check whether your U disk drive is correct (drive for plug-in RAID cards shall be made directly through attached RAID card drive disk), and whether U disk has any failure. Keyboard and mouse do not work 1. Check whether USB mouse and USB keyboard cable connectors are plugged in correctly. 2. Check whether mouse is normally set in the control panel. 3. Suggest using the keyboard and mouse passing compatibility test of Inspur Group, or replacing any other qualified keyboard or mouse. 50 FAQ and troubleshooting System blue screen, crash or reboot In case of blue screen, reboot or crash during the system use, refer to the following treatment methods: 1. If non-Inspur parts are plugged in or some application software is installed before such failure, suggest unloading for test. 2. Use the latest antivirus software for anti-virus testing. 3. Suggest recording the code displayed in case of blue screen. For example, stop c000000218.....; stop:0x0000007b and other similar error symbols generally indicate system problems. In this case, suggest reinstalling the system according to this user manual or after consulting at 4008600011. 4. If problems cannot be solved through the above operations, suggest calling the customer service center after saving winnt/minidump file in C disk to seek for help of professional technology engineers, who may require you to provide the minidump file for further analyzing blue screen crash causes. If minidump folder is not found in C disk, please refer to the following steps: right-click My Computer, select < Properties> → < Advanced > → < Startup and Failure Recovery>→ <Settings>, change “Write debugging information” on the next page into “small memory dump”, and reboot. In case of next blue screen, system will automatically generate the minidump file. Machine alarm If your equipment gives out an alarm during startup or use, please refer to the following treatment steps: 1. If it happens after certain board cards are plugged in, suggest removing them and conducting startup test. If your server works normally now, it indicates that plug-in board cards are not compatible with this server. You’d better not use them any longer. If the problem is not solved, please continue to follow the following steps. 2. If Status light on the front control panel turns red, it means system hardware failure. 3. Simply judge the alarm position: ● If the alarm is from the chassis front, exception change of failure indicator light generally will follow, and maybe fan exception or hard disk module exception exists; 51 FAQ and troubleshooting ● If the alarm comes from the chassis rear, please check whether a redundancy power supply is configured, whether certain PSU status light has any exception or whether power lines are not available (in case of power alarm, you can press shield switch to stop warning ); ● If the alarm comes from chassis inside, maybe it is given out by the mainboard, RAID card or hard disk backboard. In case of non-display failure or power-up failure, the problem is most likely from the mainboard. In this case, try unplugging the memory chip or clearing CMOS; If POST results show it is normal, an alarm is given out when RAID card is tested, and array exception is displayed, the problem is most likely from the RAID card, and array exception maybe exists; if hard disk backboard gives out an alarm, and hard disk status light of front panel generally has exception, it shall be analyzed comprehensively. 4. After understanding the basic information, please report detailed alarm information to technical support personnel of Inspur as soon as possible, to facilitate our analysis and judgment, and to help you solve problems as soon as possible. 1. In order to ensure the system reliability, suggest using relevant model parts tested and certified by us. 2. Please guarantee good electrical environment, normal voltage input and ground connection, and temperature and humidity within the normal range. 3. If your server needs to be transferred for special needs, move after shutdown and poweroff, and avoid vibration during transportation. 4. For more product notes, please refer to the official website of Inspur about server FAQs: http://www.inspur.com Other notes Technical support If you have any question or encounter any problem that can not be solved in the process of using the server, please take the following measures: 1. If you have any question on product configuration and detailed specifications, please contact your supplier. 2. In case of any problem during use, please directly contact the client service center of Inspur, and record the product sequence number on your mainframe box. Upon receipt of your service request, our technical support personnel will offer you solutions or on-site repair service. 52 FAQ and troubleshooting 3. Contact way of Inspur’s client service center: Free consulting Tel : 400-8600011 Service E-mail: [email protected] Address of downloading Inspur server drivers and product materials: http://www.inspur.com (retrieve relevant contents in the "Support Download" section) 53 Names and Contents of Toxic and Harmful Substances or Elements- Server Names and Contents of Toxic and Harmful Substances or Elements -Server Toxic and harmful substances or elements Hexavalent Polybrominated Components Lead Mercury Cadmium Polybrominated Chromium diphenyl ethers biphenyls (PBB) (Pb) (Hg) (Cd) (Cr(VI)) (PBDE) Chassis × ○ ○ ○ ○ ○ Mainboard × ○ ○ ○ ○ ○ Memory ○ ○ ○ ○ ○ ○ Hard disk ○ ○ ○ ○ ○ ○ Power supply × ○ ○ ○ ○ ○ Power lines ○ ○ ○ ○ ○ ○ Floppy drive × ○ ○ ○ ○ ○ CD-ROM × ○ ○ ○ ○ ○ Plug-in × ○ ○ ○ ○ ○ network card Plug-in ○ ○ ○ ○ ○ ○ memory card Connection × ○ ○ ○ ○ ○ board card Data cable × ○ ○ ○ ○ ○ Keyboard × ○ ○ ○ ○ ○ Mouse × ○ ○ ○ ○ ○ CPU × ○ ○ ○ ○ ○ Processor × ○ ○ ○ ○ ○ heatsink Guide rail ○ ○ ○ ○ ○ ○ Presswork ○ ○ ○ ○ ○ ○ CD ○ ○ ○ ○ ○ ○ Packing ○ ○ ○ ○ ○ ○ container Packing ○ ○ ○ ○ ○ ○ cushion Packaging ○ ○ ○ ○ ○ ○ plastic bag Description: 1. ○: means the contents of toxic and harmful substances in all homogeneous materials of this component comply with Requirements for Concentration Limits for Certain Hazardous Substances in Electronic Information Products. 2. ×: means the contents of toxic and harmful substances in at least one homogeneous material of this component fail to comply with Requirements for Concentration Limits for Certain Hazardous Substances in Electronic Information Products, due to limit in PCB welding process. 3. The above components are maybe available configuration components. For actual product configuration, please see configuration label.