CopyCentre ®
WorkCentre ®
Power and
within reach.
Office machines
with the tools to
Meet the CopyCentre ® C20 digital copier, WorkCentre ® M20 and
WorkCentre ® M20i copier-printers: our newest business class machines.
They perform basic office tasks with intelligence, provide high-level
performance, day in day out, and sit comfortably on a desktop.
Extremely simple to use
Extra smart design
Intuitive, easy to operate and incredibly
convenient. Start with straightforward copy
features that are simple to use or choose
the additional functionality of network
printing, fax and scan-to-email capabilities.
Intelligent design and thoughtful feature
set reduces the effort devoted to basic office
• Easy to use walk-up copying
• Scan to email addresses with ease
(networked models*)
• Interface is easy to understand at a glance.
Press a few buttons and your task is complete
• High-quality printing on a wide range of media
• Simple print drivers for fast installation and
instant productivity (M20/M20i)
• Powerful faxing in colour or black and white
• Scan in colour or black and white (M20/M20i)
• Simple scanning direct to PC through USB
connection (M20/M20i)
• Print directly from your network – or from
the Internet (networked models*)
• Optical Character Recognition (OCR) and
Image Editing Software are included to
convert scanned images into editable text
documents (M20/M20i)
• Xerox ControlCentre™ 5.0 lets you monitor fax
usage, enter phonebook data and more –
right from your PC (M20i)
• Remote device management tools available
to easily monitor, manage and control
networked devices (networked models*)
• Optional Secure Print and Network Kit
provides a higher level of document and
network access security
*Optional Secure Print and Network Kit provides a higher level of
document and network access security
CentreWare IS
gives your entire
network access to
WorkCentre M20i
CopyCentre ®
WorkCentre ®
The simple, intuitive control panel design of the
CopyCentre C20 and the WorkCentre M20/M20i makes
them easy to use. Many features are accessible with
the touch of a single button.
Separate button displays
job status in LCD window.
LCD panel shows job
and machine status.
Copy, fax and scan to email
functions available through
easy access buttons.
Alpha-numeric keypad
supports fax features.
Image shown is
the M20i control panel
Convenient keyboard for
scanning to email.
Frequently used features such as collate,
reduce/enlarge, lighten/darken are
controlled by separate buttons.
Select two-sided copying
with just one button push.
Excellent performance
CopyCentre C20 digital copier and
WorkCentre M20 and WorkCentre M20i
copier-printers come packed with a full
range of high-performance features:
Device status display shows
whether the system is ready
or needs attention.
Rock-solid reliability.
• 100-sheet bypass tray supports envelopes,
transparencies and special media
• Optional second paper tray increases
capacity to 1,200-sheets
• 21 ppm speeds
The Xerox name is synonymous with
quality, innovation and service. It also means
day in day out reliability. CopyCentre C20
digital copiers and WorkCentre M20/M20i
copier-printers are extremely durable and
designed and built to perform flawlessly
• Automatic two-sided printing and copying
saves paper and produces more professional
looking documents
in today’s high-speed, high-pressure
office environments.
• Ultra-fast 33.6Kbps fax transmission with
16MB of fax memory (M20i)
With WorkCentre
• Scan-once-print-many reliability and
M20/M20i, you stay in
control. The M20/M20i
• Electronic collation saves time by
eliminating manual sorting
offers device or optional
network access protection that is safe and
flexible. Optional Secure Print enables you
to control when complicated documents are
printed. The M20i also includes a secure
WorkCentre M20i
fax mode, so sensitive information prints
out only when you want it to.
For more information, visit
us at
United Kingdom & Eire
Tel: 00 800 9000 9090
CopyCentre ® C20 / WorkCentre ® M20 / M20i
WorkCentre ® M20
CopyCentre ® C20
21 ppm
< 8 seconds
First copy out time
Second Paper tray Option
WorkCentre ® M20i
600 x 600 dpi
up to 1200 dpi
32-bit RISC processor with video controller functionality
33.6 Kbps
presets up to 400 x 400 dpi
USB 2.0, Parallel
USB 2.0, Parallel,
10/100 BaseT Ethernet
600 x 600 dpi, 4800 dpi interpolated
Paper Handling
Automatic 2-sided
Paper input capability
550-sheet Standard Tray,100-sheet Bypass Tray
250-sheet Output Tray
Paper output
Standard features
50-sheet Duplex Automatic Document Feeder, Scan-Once-Print-Many Electronic pre-collation
Network printing, Scan-to-Email,
Remote Device Management Tools
Cabinet Stand Option
Optional accessories
550-sheet Tray, Foreign Device Interface Kit, Cabinet Stand
Optional Secure Print and Network Authentication Kit**
Optional Network Accessory Kit
Duty cycle
Up to 20,000 pages per month
Speed: 21 copies per min.
Resolution: 600 x 600 dpi
First Copy Out: < 8 seconds
Full Duplex: Yes (1-2, 2-2, 2-1)
Platen: 25 – 400% in 1% increments
DADF: 25 – 100% in 1% increments
Productivity: Scan Once Print Many, Electronic
Pre-Collation standard
Multiple Copies: Up to 999 copies of multiple page
Printing (M20, M20i)
Technology: Laser black and white
Speed: 21 ppm
Resolution: 600 x 600 dpi; 1200 x 1200 dpi
First Print Out: < 9 seconds
Two-Sided: Yes
Secure Print: Optional
Page Description Language (PDL): PCL6 emulation
Standard; PostScript 3 printing support (Network
Print Drivers: Windows 98/NT4.0/2000/Me/XP,
Interfaces: USB 2.0 standard on M20 and M20i
(USB cable included); Parallel Port, IEEE 1284,
10/100baseT Ethernet standard on M20i,
optional on M20
Scan (M20, M20i)
Compatibility: TWAIN standard
Technology: Direct Connect to PC (USB);
Parallel Port, IEEE 1284
Scan Resolution:
Optical Resolution: 600 x 600 dpi
Interpolated Resolution: 4800 dpi
Pre-scan: 75 dpi
Black and white: 1 bit
Text and Halftone: 20 bit
Colour: 60 bit
Scan Driver: TWAIN Standard
Bundled OCR Software: PaperPort SE 9.0,
OmniPage SE v2.0
Two-Sided: Yes
Faxing (M20i)
Transmission Speed: 3 seconds per page
Communication Mode: Half Duplex
Modem Speed: 33.6 Kbps
Data Compression: JBIG, MMR/MR/MH
(JPEG for colour fax transmission)
Resolution: pre-sets up to 400 x 400 dpi
Fax Memory: 16 MB
Speed Dials Up to 200 locations
Group Dials Up to 199 supported
Fax Features
Halftones: 256 levels
Colour Fax Tx/Rec: Yes/No
Secure Fax: Receive Mode, secure mailbox
Battery Backup: Up to 100 hours when fully charged
Email (M20i, Optional M20)
Scan to SMTP addresses
Local user access and authentication
Device network access and authentication
Guest mode access is available
Network address list search via LDAP
Network Accessory Kit (M20) (customer installable)
Adds 32MB Memory, Ethernet NIC, PostScript ® 3
printing support, Email Keyboard, and applicable
software and documentation
Secure Print and Network Authentication Kit**
(Customer installable) adds 96 MB and applicable
software. Enables Secure Print and Network
Authentication for Scan-to-email
Second Paper Tray
Cabinet Stand
Foreign Device Interface Kit (Service Install)
Power Switch: Yes
Power: 110 VAC, 50/60 Hz or 220 VAC 50/60 Hz
Power Consumption:
Average: 450 watts
Power Saver Mode: 35 watts
Energy Saver: ENERGY STAR ® Compliant
Media Handling
Input Paper Capacity
Standard Tray: 550 sheets, optional second tray
(550 sheets)
Bypass Tray: 100 sheets
Auto Tray Switching Capable
Paper Size
Minimum: 127 x 176 mm
Maximum: 216 x 356 mm
Paper Weight
Standard Tray: 60 – 90 gsm
Bypass Tray: 60 – 163 gsm
Document Handler: 50 Sheets
Output Tray Capacity: 250 Sheets
Media Types: Paper, envelopes, labels, transparencies
Physical Dimensions (WxDxH):
Operating Environment
Maximum Range 10° – 32°C
Recommended Range 16° – 30°C
Maximum Range 20 – 80%
Recommended Range 30 – 70%
Device Memory: C20: 32 MB, M20: 32 MB, M20
(with Network Accessory Kit): 64 MB, M20i: 80 MB
Device Management: ControlCentre™ 5.0,
CentreWare Internet Services (Networked Products)
CentreWare Web, CentreWare DP, NDPS and
HP Openview
Approximate Yields
Toner Customer Replaceable Unit (CRU) – Starter
kit: 4,000 images*; Replacement kit: 8,000 images
Drum Cartridge Customer Replaceable Unit (CRU)
– 20,000 images*
*Capacities are approximate, based on 5% coverage on an
A4-sized page. Declared yield values in accordance with
Unit: 540 x 441 x 488 mm
Weight: 26 kg
Agency Approvals
Unit with Second Paper Tray Option:
Safety: UL Safety
540 x 441 x 619 mm
CSA Safety
Weight: 30 kg
Unit with Cabinet Stand Option: 540 x 594 x 560 mm
**Optional Secure Print and Network Authentication Kit is only available for networked models. Networked models include the M20 with optional Network Accessory Kit and the M20i).
The CopyCentre C20 and WorkCentre M20/M20i are designed to be customer-installable solutions.
© 2004 Xerox Corporation. All rights reserved. Xerox ®, The Document Company ®, CopyCentre ®, WorkCentre ® and ControlCentre are trademarks of Xerox Corporation. In support of Xerox’s environmental leadership goals, these models may contain some recycled components that
are reconditioned. OmniPage ® and PaperPort ® are registered trademarks of ScanSoft, Inc. ENERGY STAR ® is a registered mark. As an ENERGY STAR ® Partner, Xerox Corporation has determined that these products meet the ENERGY STAR ® guidelines for energy efficiency. Product
appearance, build status and/or specifications are subject to change without notice. 07/05