C•CURE 800/8000 Installation Guide

C•CURE 800/8000
Version 10.3
Installation Guide
REVISION W0
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your regional sales manager.
C•CURE 800/8000 Version: 10.3
Document Number: UM-029
Revision: W0
Release Date: July 2012
This manual is proprietary information of Software House. Unauthorized reproduction of any
portion of this manual is prohibited. The material in this manual is for information purposes
only. It is subject to change without notice. Software House assumes no responsibility for
incorrect information this manual may contain.
Copyright © 2012 by Tyco International Ltd. and its respective companies.
All rights reserved.
Table of Contents
Preface
How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Conventions Used in This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Finding More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Software House Customer Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Chapter 1
C•CURE 800/8000 System Requirements
Language Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Operating System Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
C•CURE 800/8000 Server Minimum Requirements . . . . . . . . . . . . . . . . . . . . . . . 1-4
Minimum Hardware/Software Requirements for the C•CURE 800/8000 Server . . 1-4
C•CURE 800/8000 Client Minimum Requirements. . . . . . . . . . . . . . . . . . . . . . . . 1-7
Minimum Hardware/Software Requirements for Clients . . . . . . . . . . . . . . . . . . . . . . 1-7
C•CURE 800/8000 Hardware/Software Recommendations . . . . . . . . . . . . . . . . 1-9
Operating System Recommendations for the Server . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Recommendations for Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Recommended Operating System Requirements for the Client. . . . . . . . . . . . . 1-17
Video Protocol Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Chapter 2
Pre-Installation Tasks
Server/Client Pre-installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Check System Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Check the Amount of Characters Used in the Node Name. . . . . . . . . . . . . . . . . . . . . .
Download and Install Required Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Verify .NetFramework 3.5.1 is Enabled on Windows Vista, and
Windows 2008 (32-bit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C•CURE 800/8000 Installation Guide
2-3
2-3
2-3
2-4
iii
Table of Contents
Verify .NetFramework 3.5.1 is Enabled on Windows 7 and Windows 2008 R2. . . . .
Check Windows Regional Settings (International Installations) . . . . . . . . . . . . . . . . .
Set Fonts and Screen Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set the System Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Disable Virus Checking Software (Recommended) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Choose a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Verify TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enable Microsoft Desktop Experience (2008 and 2008 R2) . . . . . . . . . . . . . . . . . . . . . .
Enable Direct 3D For VideoEdge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Disable the FireWall For VideoEdge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Verify that the Operating System Contains a C Drive . . . . . . . . . . . . . . . . . . . . . . . . . .
2-5
2-5
2-6
2-6
2-6
2-6
2-7
2-8
2-9
2-9
2-9
Pre-installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Chapter 3
Server and Client Installation
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
DVD Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Methods to Access the DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stopping and Exiting the Installation Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Standard Installation Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Client MSI Installation Procedure Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-3
3-3
3-5
3-5
3-6
Standard Installation Procedure (Server and Client) . . . . . . . . . . . . . . . . . . . . . . . 3-8
Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Standard Client Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Client MSI Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
Modifying the Client MSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Repairing the Client MSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
Using the Command Prompt (Client MSI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
Property Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tasks and Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the CLI (with GUI) Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
New Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Uninstall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-51
3-52
3-53
3-53
3-53
3-54
Environment Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55
Server/Client Installation Files/Folders and Their Locations . . . . . . . . . . . . . . 3-56
iv
C•CURE 800/8000 Installation Guide
Table of Contents
Chapter 4
Post Installation Tasks
Plug-in the Sentinel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Check the INSTALL.LOG File (Standard Installation) . . . . . . . . . . . . . . . . . . . . . . 4-3
Copy C•CURE 800/8000 PDF Documents to the Hard Drive . . . . . . . . . . . . . . . 4-4
Check the HOSTS File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Verify the SERVICES File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Verify C•CURE Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Disable DEP for HDVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Install Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Changing UAC Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Shutting Down and Starting Up the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Show/Hide the C•CURE 800/8000 Driver Console Window . . . . . . . . . . . . . . 4-13
Accessing the Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Administration Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Monitoring Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Changing the Default Date/Time Settings for RM LCD Messages . . . . . . . . . . 4-15
Chapter 5
Upgrading C•CURE 800/8000
Upgrade Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Upgrade Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enhanced Reporting Database (Server only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Standard Upgrade Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Client MSI Upgrade Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5-2
5-3
5-3
5-4
Server/Client Pre-Upgrade Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Verify the License. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Backup the Databases and Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Check System Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Shutdown C•CURE 800/8000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Uninstall all Patches and Hot Fixes, if Applicable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Run Dblint Check - CLEANUP Mode (Server) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Standard Upgrade Procedure (Server and Client) . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Server Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
C•CURE 800/8000 Installation Guide
v
Table of Contents
Client Upgrade (Standard Procedure) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Client MSI Upgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Using the Command Prompt (Client MSI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34
Appendix A
Licensing
Opening the C•CURE 800 License Application . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Entering License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
C•CURE System Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
C•CURE Options Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Options Available on a C•CURE 800/8000 System . . . . . . . . . . . . . . . . . . . . . . . A-7
Appendix B
Uninstalling C•CURE 800/8000
Uninstalling Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Before Uninstalling C•CURE 800/8000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Back up Important Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Shut Down C•CURE 800/8000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Uninstalling the Standard C•CURE 800/8000 Server and Client . . . . . . . . . . . . B-4
Uninstalling C•CURE 800/800 Client MSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
Appendix C
Using the Enhanced Reporting Database Conversion Utility
Index
vi
C•CURE 800/8000 Installation Guide
Preface
The C•CURE 800/8000Installation Guide is for new and experienced security
system users responsible for installing C•CURE 800/8000.
In This Preface:

How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Conventions Used in This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Finding More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Software House Customer Support Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
C•CURE 800/8000 Installation Guide
vii
Preface
How to Use this Manual
This manual includes the following sections.
Chapter 1, “C•CURE 800/8000 System Requirements”
This chapter provides the minimum hardware and software requirements to
install and use the C•CURE 800/8000.
Chapter 2, “Pre-Installation Tasks”
This chapter provides guidelines for setting up your software and hardware
in preparation for installing C•CURE 800/8000.
Chapter 3, “Server and Client Installation”
This chapter provides an overview of the installation process, and step-bystep instructions for installing C•CURE 800/8000 using the standard (Server
and Client) and the Client MSI installation methods.
Chapter 4, “Post Installation Tasks”
This chapter provides instructions for performing tasks to ensure that the
C•CURE 800/8000 installation completed successfully.
Chapter 5, “Upgrading C•CURE 800/8000”
This chapter provides instruction for updating a previous C•CURE 800/8000
standard installation (Server and client) and the Client MSI.
Chapter A, “Licensing”
This appendix provides license information for your C•CURE 800/8000
system.
viii
C•CURE 800/8000 Installation Guide
Preface
Chapter B, “Uninstalling C•CURE 800/8000”
This appendix provides instructions for uninstalling the C•CURE 800/8000
system, standard and Client MSI.
Chapter C, “Using the Enhanced Reporting Database Conversion Utility”
This appendix describes how to upgrade an existing Enhanced Reporting
database to the latest release using the Enhanced Reporting Database
Conversion Utility.
C•CURE 800/8000 Installation Guide
ix
Preface
Conventions Used in This Manual
This manual uses the following text formats and symbols.
Convention
Meaning
Bold
This font indicates screen elements, and also indicates when you
should take a direct action in a procedure.
Bold font describes one of the following items:
 A command or character to type, or
 A button or option on the screen to press, or
 A key on your keyboard to press
 A screen element or name
blue color text
Indicates a hyperlink to a URL, or a cross-reference to a figure,
table, or section in this guide.
Regular italic font
Indicates a new term, or a book title.
<text>
Indicates a variable.
The following items are used to indicate important information.
NOTE
TIP
Indicates a note. Notes call attention to any item of information that may
be of special importance.
Indicates an alternate method of performing a task.
Indicates a caution. A caution contains information essential to avoid
damage to the system. A caution can pertain to hardware or software.
Indicates a warning. A warning contains information that advises users
that failure to avoid a specific action could result in physical harm to the
user or to the hardware.
Indicates a danger. A danger contains information that users must know
to avoid death or serious injury.
x
C•CURE 800/8000 Installation Guide
Preface
Finding More Information
You can access C•CURE 800/8000 manuals and online Help for more
information about C•CURE 800/8000.
Manuals
The C•CURE 800/8000 documentation is located in English\Manuals
directory on the C•CURE 800/8000 DVD. The ONLINE.pdf document lists
the software and hardware guides.
You can access the .pdf guides from the C•CURE 800/8000 Help menu after
you install C•CURE 800/8000 and copy the appropriate PDF files from the
C•CURE 800/8000 DVD. See “Copy C•CURE 800/8000 PDF Documents to
the Hard Drive” on page 4-4 for more information.
The manuals are also available from the Software House Member Center.
To access the Software House Member Center, go to:
http://www.swhouse.com/TechnicalLibrary/TechLibSW.aspx.
Online Help
You can access C•CURE 800/8000 Help by pressing F1 or clicking Help from
the menu bar in the Administration/Monitoring Station application.
C•CURE 800/8000 Installation Guide
xi
Preface
Software House Customer Support Center
Telephone Technical Support
During the period of the Agreement, the following guidelines apply:

Software House accepts service calls only from employees of the Systems
Integrator of Record for the installation associated with the support
inquiry.
Before Calling
Ensure that you:
Hours

Are the Dealer of record for this account.

Are certified by Software House for this product.

Have a valid license and current Software Support Agreement (SSA) for
the system.

Have your system serial number available.

Have your certification number available.
Normal Support Hours
Monday through Friday, 8:00 a.m. to 8:00 p.m., EST. Except holidays.
Emergency Support Hours
24 hours/day, seven days a week, 365 days/year.
Requires Enhanced SSA “7 x 24” Standby Telephone Support
(emergency) provided to Certified Technicians.
For all other customers, billable on time and materials basis.
Minimum charges apply – See MSRP.
Phone
U.S.
Puerto Rico
U.S. Virgin Islands
+1-800-392-2873
For other regions, see www.swhouse.com/support/contact_technical_support.aspx.
xii
C•CURE 800/8000 Installation Guide
1
C•CURE 800/8000 System Requirements
This chapter provides information about C•CURE 800/8000 system
hardware, software, and video protocol requirements.
Actual requirements will vary based on your system configuration,
applications, and features you choose to install. Processor performance is
dependent upon the clock frequency of the processor, number of cores, size of
the processor cache, and the rotational speed of the disks. Disk space
requirements are approximate. Additional free hard disk space may be
required if you are installing over a network.
In this chapter:

Language Support........................................................................................................... 1-2

Operating System Support ............................................................................................ 1-3

C•CURE 800/8000 Server Minimum Requirements................................................. 1-4

C•CURE 800/8000 Client Minimum Requirements.................................................. 1-7

C•CURE 800/8000 Hardware/Software Recommendations................................... 1-9

Video Protocol Requirements...................................................................................... 1-19
C•CURE 800/8000 Installation Guide
1–1
Language Support
Language Support
The user interface is now available in the following languages:

English

French

German

Spanish
The selections are available during the installation procedure.
NOTE
1–2
If this is an upgrade, the language that you originally selected is the
language used.
C•CURE 800/8000 Installation Guide
Operating System Support
Operating System Support
The C•CURE 800/8000 Server and Client can be installed on the following
operating systems with the required Service Packs:

Microsoft® Windows® 2003 (32-bit), with Service Pack 2 or later.
(Standard or Enterprise)
Microsoft Small Business Server (SBS) is not supported.

Microsoft Windows 2008 (32-bit), with Service Pack 2 or later.
(Standard or Enterprise)
Microsoft Small Business Server (SBS) is not supported.

Microsoft Windows 2008 R2 (64-bit), with Service Pack 1 or later.
(Standard or Enterprise)
Microsoft Small Business Server (SBS) is not supported.

NOTE
Microsoft Windows Vista® (32-bit) with Service Pack 2 or later.
(Enterprise or Business)

Microsoft Windows XP Professional (32-bit) with Service Pack 3 or later.

Microsoft Windows 7 (32-bit and 64-bit), with Service Pack 1 or later.
(Professional and Enterprise).
The Service Packs are available from www.microsoft.com.
C•CURE 800/8000 Installation Guide
1–3
C•CURE 800/8000 Server Minimum Requirements
C•CURE 800/8000 Server Minimum Requirements
This section provides the minimum requirements for C•CURE 800/8000
Server installation and use. This means that you can successfully install and
use the C•CURE 800/8000 Server using the requirements listed in this
section.
Be sure to verify all hardware for compatibility with Windows. See the
Microsoft web site for more information (www.microsoft.com).
NOTE
For C•CURE 800/8000 optimum performance, Software House
recommends that you use the “C•CURE 800/8000 Hardware/Software
Recommendations” on page 1-9.
Minimum Hardware/Software Requirements for the C•CURE 800/8000 Server
The Server must be on a dedicated computer with New Technology File
System (NTFS), that is not used for any other applications. The Client is
automatically installed with the Server. Client requirements are included in
the Server Requirements.
NOTE
A Sentinel is required to run the C•CURE 800/8000 system software. The
Sentinel requires an available USB port, or parallel port, on the Server. The
Sentinel is a device that must be connected to the Server’s parallel port
(LPT1) or USB port. See “Plug-in the Sentinel” on page 4-2 for more
information.
Table 1-1 on page 1-5 lists the C•CURE 800/8000 Server minimum system
requirements.
1–4
C•CURE 800/8000 Installation Guide
C•CURE 800/8000 Server Minimum Requirements
Table 1-1: C•CURE 800/8000 Server Minimum System Requirements
Item
CPU based on C•CURE 800/8000
model numbers
Minimum Requirement for C•CURE Server

1, 5, 10: 1.5 GHz
 20, 30,40: 1.8 GHz
 8000, 8000 Plus: 2.4 GHz
RAM
 Model 1, 5, 10, 20, 30, 40: 1 GB
 Model 8000, 8000 Plus: 2 GB
NOTE: Windows 7 and Windows 2008 R2 (64-bit) require
2 GB, based on Microsoft OS requirements.
NOTE: Double the minimum requirement of RAM if you plan to
use Enhanced Reporting.
Free Disk Space
Windows XP, Vista, 2003 (32-bit), and Windows 2008 (32-bit):
 Without Enhanced Reporting: 2 GB total (1 GB on system
drive and remainder anywhere)
 With Enhanced Reporting: 4 GB total (1 GB on system
drive and remainder anywhere)
NOTE: Windows 7 and Windows 2008 R2 (64-bit) require more
free disk space to operate, based on Microsoft OS
requirements. For example:
– Windows 7 32-bit: requires at least 16 GB
– Windows 7 64-bit requires at least 20 GB
– Windows 2008 R2 (64-bit): requires at least 32 GB
NOTE: If iSTAR Fast Personnel Download is used, 100 MB
disk space should be allocated for fast personnel
download files of each individual iSTAR.
Backup device
Strongly recommended
Example: Shared drive, network storage drive, or DVD.
Ports
1 USB dedicated to sentinel
or
1 parallel dedicated to sentinel
Mouse
Yes
C•CURE 800/8000 Installation Guide
1–5
C•CURE 800/8000 Server Minimum Requirements
Table 1-1: C•CURE 800/8000 Server Minimum System Requirements, continued
Item
Minimum Requirement for C•CURE Server
Keyboard
Yes
Monitor/Video adapter board
17 inch monitor
SVGA (1024 x 768)
True color support for badging
Network adaptor card
100 MB or higher
Modem
(Dial-in Client or iSTAR)
Any modem supported by Windows
Modem
(apC Dialup)
Software House OEM Multi Tech for apCs
Browser
Internet Explorer version 6.0 with Service Pack 1, or higher.
Components pre-installed
 Microsoft Windows Installer, 3.1 or higher
If these components are not
already installed, see “Server/
Client Pre-installation Tasks” on
page 2-2 for information on
obtaining these components.
 Microsoft Operating System Service Packs (see “Operating
System Support” on page 1-3)
 Optionally, Microsoft Excel®, if you want to export Journal
Replay and other reports in Excel.
 .NetFramework 3.51 with SP1
 .NetFramework 4.0 Full
 DirectX® 9.0 c, or later. Windows 7 and Windows 2008
require DirectX 10.
Other
1–6
C•CURE 800/8000 Installation Guide
DVD +/- RW, 1 USB port (or parallel port) for sentinel, dual
serial ports if needed.
C•CURE 800/8000 Client Minimum Requirements
C•CURE 800/8000 Client Minimum Requirements
Be sure to verify all hardware for compatibility with Windows. See the
Microsoft web site for more information (www.microsoft.com).
This section provides the minimum requirements for C•CURE 800/8000
Client installation and use. This means that you can successfully install and
use the C•CURE 800/8000 Client using the requirements listed in this section.
NOTE
For C•CURE 800/8000 optimum performance, Software House
recommends that you use the “C•CURE 800/8000 Hardware/Software
Recommendations” on page 1-9.
There are two ways to install the C•CURE 800/8000 Client:

Standard procedure which allows you to perform both Server and Client
installation, or install only the Client on separate computers.

The Client MSI, uses the industry standard MSI (Windows installer)
format, and allows you to install the Client locally, or from a remote
system.
Minimum Hardware/Software Requirements for Clients
Table 1-2 lists the minimum system requirements for a C•CURE 800/8000
Client. You can configure one or more Clients in your C•CURE 800/8000
security system.
Table 1-2: C•CURE 800/8000 Client Minimum System Requirements
Item
Minimum Requirement
Mouse
Yes
Keyboard
Yes
Network adaptor card
100 MB or higher
C•CURE 800/8000 Installation Guide
1–7
C•CURE 800/8000 Client Minimum Requirements
Table 1-2: C•CURE 800/8000 Client Minimum System Requirements, continued
Item
Monitor/Video Adapter Board
Minimum Requirement
 17 inch monitor
 True color support for badging
 SVGA (1024 x 768), 64 B
 DirectX 9.0c. or higher. Windows 7 and Windows 2008
require DirectX 10.
Browser
Internet Explorer version 6.0 with Service Pack 1, or higher.
CPU
2 GHz
RAM
1 GB
NOTE: Windows 7 and Windows 2008 R2 (64-bit) require 2
GB.
Free Disk Space
2 GB (at least 300 MB on the system drive)
NOTE: More disk space is required on the following, based
on Microsoft OS requirements:
 Windows 7 32-bit: 16 GB
 Windows 7 64-bit: 20 GB
 Windows 2008 R2 (64-bit): 32 GB
Components pre-installed
 Microsoft Windows Installer, 3.1 or higher
If these components are not already
installed, see “Server/Client Pre-installation
Tasks” on page 2-2 for information on
obtaining these components.
 Microsoft Operating System Service Packs (see
“Operating System Support” on page 1-3)
 Optionally, Microsoft Excel, if to export Journal Replay
and other reports in Excel.
 .NetFramework 3.51 with SP1
 .NetFramework 4.0 Full
 DirectX 9.0c. or higher. Windows 7 and Windows 2008
require DirectX 10
If you are using NetVue, refer to the video vendor’s documentation for the video adapter card
requirements.
1–8
C•CURE 800/8000 Installation Guide
C•CURE 800/8000 Hardware/Software Recommendations
C•CURE 800/8000 Hardware/Software Recommendations
Be sure to verify all hardware for compatibility with Windows. See the
Microsoft web site for more information (www.microsoft.com).
This section provides the recommendations for C•CURE 800/8000
installation and use. This means that Software House recommends, not
requires, that you use these specifications for optimum C•CURE 800/8000
performance.
NOTE
Software House recommends the Passmark® CPU Mark values listed in
the following tables. These values were obtained from the Passmark
Software website:
(http://www.cpubenchmark.net/cpu_list.php#Single).
C•CURE 800/8000 Installation Guide
1–9
C•CURE 800/8000 Hardware/Software Recommendations
Operating System Recommendations for the Server
This section provides the operating system recommendations for the Server,
based on the C•CURE 800/8000 model number.

For Windows XP, Windows 2003, Windows Vista, and Windows 2008
(32-bit) operating systems, see Table 1-3 on page 1-10.

For Windows 7 operating systems, see Table 1-4 on page 1-12.

For Windows 2008 R2 (64-bit) operating systems, see Table 1-5 on
page 1-15.
Table 1-3: Windows XP Pro, 2003, Vista, and 2008 (32-bit) OS Recommendations for the Server
C•CURE 800/8000
Model Number
Item
System Recommendations for C•CURE Server
1, 5, or 10
Intel Family CPU
Intel Core2 Duo E8400 @ 3.00GHz or higher speed
(Passmark CPU Mark value: 2242)
Memory
3 GB
Free Disk Space
New Installations:
 Without Enhanced Reporting: 20 GB (10 GB on system
drive)
 With Enhanced Reporting: 40 GB (20 GB on system
drive)
Upgrades:
 Without Enhanced Reporting: 20 GB (10 GB on system
drive) + 2 x (size of database)
 With Enhanced Reporting: 40 GB (20 GB on system
drive) + 2 x (size of database + combined size of all
active used journal databases)
NOTE: If iSTAR Fast Personnel Download is used, 100 MB
disk space should be allocated for fast personnel
download files of each individual iSTAR.
20, 30, or 40
1–10
Intel Family CPU
Intel Xeon E5506 @ 2.13GHz or higher CPU speed
(Passmark CPU Mark value: 3387)
Memory
4 GB
C•CURE 800/8000 Installation Guide
C•CURE 800/8000 Hardware/Software Recommendations
Table 1-3: Windows XP Pro, 2003, Vista, and 2008 (32-bit) OS Recommendations for the Server, continued
C•CURE 800/8000
Model Number
Item
System Recommendations for C•CURE Server
Free Disk Space
New Installations:
 Without Enhanced Reporting: 20 GB (10 GB on system
drive)
 With Enhanced Reporting: 40 GB (20 GB on system
drive)
Upgrades:
 Without Enhanced Reporting: 20 GB (10 GB on system
drive) + 2 x (size of database)
 With Enhanced Reporting: 40 GB (20 GB on system
drive) + 2 x (size of database + combined size of all
active used journal databases)
NOTE: If iSTAR Fast Personnel Download is used, 100 MB
disk space should be allocated for fast personnel
download files of each individual iSTAR.
8000 or 8000 Plus
Intel Family CPU
Intel Xeon E5620 @ 2.40GHz or higher CPU speed
(Passmark CPU Mark value: 4225)
Memory
4 GB
Free Disk Space
New Installations:
 Without Enhanced Reporting: 20 GB (10 GB on system
drive)
 With Enhanced Reporting: 40 GB (20 GB on system
drive)
Upgrades:
 Without Enhanced Reporting: 20 GB (10 GB on system
drive) + 2 x (size of database)
 With Enhanced Reporting: 40 GB (20 GB on system
drive) + 2 x (size of database + combined size of all
active used journal databases)
NOTE: If iSTAR Fast Personnel Download is used, 100 MB
disk space should be allocated for fast personnel
download files of each individual iSTAR.
C•CURE 800/8000 Installation Guide
1–11
C•CURE 800/8000 Hardware/Software Recommendations
Table 1-4: Windows 7 OS Recommendations for the Server
C•CURE 800/8000
Model Number
Item
System Recommendations for C•CURE Server
1, 5, or 10
Intel Family CPU
Intel Core2 Duo E8400 @ 3.00GHz or higher speed
(Passmark CPU Mark value: 2242)
Memory
4 GB
Free Disk Space
New Installations:
 Without Enhanced Reporting: 35 GB (10 GB on system
drive)
 With Enhanced Reporting: 70 GB (20 GB on system
drive)
Upgrades:
 Without Enhanced Reporting: 35 GB (10 GB on system
drive) + 2 x (size of database)
 With Enhanced Reporting: 70 GB (20 GB on system
drive) + 2 x (size of database + combined size of all
active used journal databases)
NOTE: If iSTAR Fast Personnel Download is used, 100 MB
disk space should be allocated for fast personnel
download files of each individual iSTAR.
1–12
C•CURE 800/8000 Installation Guide
C•CURE 800/8000 Hardware/Software Recommendations
Table 1-4: Windows 7 OS Recommendations for the Server, continued
C•CURE 800/8000
Model Number
Item
System Recommendations for C•CURE Server
20, 30, or 40
Intel Family CPU
Intel Xeon E5506 @ 2.13GHz or higher CPU speed
(Passmark CPU Mark value: 3387)
Memory
 4 GB for Windows 7 32-bit
 8 GB for Windows 7 64-bit
Free Disk Space
New Installations:
 Without Enhanced Reporting: 35 GB (10 GB on system
drive)
 With Enhanced Reporting: 70 GB (20 GB on system
drive)
Upgrades:
 Without Enhanced Reporting: 35 GB (10 GB on system
drive) + 2 x (size of database)
 With Enhanced Reporting: 70 GB (20 GB on system
drive) + 2 x (size of database + combined size of all
active used journal databases)
NOTE: If iSTAR Fast Personnel Download is used, 100 MB
disk space should be allocated for fast personnel
download files of each individual iSTAR.
C•CURE 800/8000 Installation Guide
1–13
C•CURE 800/8000 Hardware/Software Recommendations
Table 1-4: Windows 7 OS Recommendations for the Server, continued
C•CURE 800/8000
Model Number
Item
System Recommendations for C•CURE Server
8000 or 8000 Plus
Intel Family CPU
Intel Xeon E5620 @ 2.40GHz or higher CPU speed
(Passmark CPU Mark value: 4225)
Memory
 4 GB for Windows 7 32-bi
 8 GB for Windows 64-bit
Free Disk Space
New Installations:
 Without Enhanced Reporting: 35 GB (10 GB on system
drive)
 With Enhanced Reporting: 70 GB (20 GB on system
drive)
Upgrades:
 Without Enhanced Reporting: 35 GB (10 GB on system
drive) + 2 x (size of database)
 With Enhanced Reporting: 70 GB (20 GB on system
drive) + 2 x (size of database + combined size of all
active used journal databases)
NOTE: If iSTAR Fast Personnel Download is used, 100 MB
disk space should be allocated for fast personnel
download files of each individual iSTAR.
1–14
C•CURE 800/8000 Installation Guide
C•CURE 800/8000 Hardware/Software Recommendations
Table 1-5: Windows 2008 R2 (64-bit) OS Recommendations for the Server
C•CURE 800/8000
Model Number
Item
System Recommendations for C•CURE Server
1, 5, or 10
Intel Family CPU
Intel Core2 Duo E8400 @ 3.00GHz or higher speed
(Passmark CPU Mark value: 2242)
Memory
4 GB
Free Disk Space
New Installations:
 Without Enhanced Reporting: 45 GB (10 GB on system
drive)
 With Enhanced Reporting: 90 GB (20 GB on system
drive)
Upgrades:
 Without Enhanced Reporting: 45 GB (10 GB on system
drive) + 2 x (size of database)
 With Enhanced Reporting: 90 GB (20 GB on system
drive) + 2 x (size of database + combined size of all
active used journal databases)
NOTE: If iSTAR Fast Personnel Download is used, 100 MB
disk space should be allocated for fast personnel
download files of each individual iSTAR.
20, 30, or 40
Intel Family CPU
Intel Xeon E5506 @ 2.13GHz or higher CPU speed
(Passmark CPU Mark value is 3387)
Memory
8 GB
Free Disk Space
New Installations:
 Without Enhanced Reporting: 45 GB (10 GB on system
drive)
 With Enhanced Reporting: 90 GB (20 GB on system
drive)
Upgrades:
 Without Enhanced Reporting: 45 GB (10 GB on system
drive) + 2 x (size of database)
 With Enhanced Reporting: 90 GB (20 GB on system
drive) + 2 x (size of database + combined size of all
active used journal databases)
NOTE: If iSTAR Fast Personnel Download is used, 100 MB
disk space should be allocated for fast personnel
download files of each individual iSTAR.
C•CURE 800/8000 Installation Guide
1–15
C•CURE 800/8000 Hardware/Software Recommendations
Table 1-5: Windows 2008 R2 (64-bit) OS Recommendations for the Server, continued
C•CURE 800/8000
Model Number
Item
System Recommendations for C•CURE Server
8000 or 8000 Plus
Intel Family CPU
Intel Xeon E5620 @ 2.40GHz or higher CPU speed
(Passmark CPU Mark value is 4225)
Memory
16 GB
Free Disk Space
New Installations:
 Without Enhanced Reporting: 45 GB (10 GB on system
drive)
 With Enhanced Reporting: 90 GB (20 GB on system
drive)
Upgrades:
 Without Enhanced Reporting: 45 GB (10 GB on system
drive) + 2 x (size of database)
 With Enhanced Reporting: 90 GB (20 GB on system
drive) + 2 x (size of database + combined size of all
active used journal databases)
NOTE: If iSTAR Fast Personnel Download is used, 100 MB
disk space should be allocated for fast personnel
download files of each individual iSTAR.
1–16
C•CURE 800/8000 Installation Guide
C•CURE 800/8000 Hardware/Software Recommendations
Recommendations for Clients
This section provides the hardware and software recommended specifications
for a C•CURE 800/8000 Client. You can configure one or more Clients in your
C•CURE 800/8000 system.
Recommended Operating System Requirements for the Client
This section provides the recommendations for a Client installation.

Windows XP and Windows Vista, see Table 1-6 on page 1-17

Windows 7, see Table 1-7 on page 1-18
Table 1-6: Windows XP Pro and Vista Hardware Recommendations for the Client
C•CURE 800/8000
Model Number
1, 5, or 10
20, 30, or 40
8000 or 8000 Plus
Item
System Recommendations for C•CURE Client
Intel Passmark
CPU
Intel Pentium IV 2.00 GHz or higher CPU speed (Passmark
CPU Mark value is 249)
Memory
2 GB
Free Disk Space
20 GB
Intel Passmark
CPU
Intel Pentium IV 2.00 GHz or higher CPU speed (Passmark
CPU Mark value is 249)
Memory
3 GB
Free Disk Space
20 GB
Intel Family CPU
Intel Pentium IV@ 2.00 GHz or higher CPU speed
(Passmark CPU Mark value is 249)
Memory
4 GB
Free Disk Space
20 GB
C•CURE 800/8000 Installation Guide
1–17
C•CURE 800/8000 Hardware/Software Recommendations
Table 1-7: Windows 7 OS Recommendations for the Client
C•CURE 800/8000
Model Number
1, 5, or 10
20, 30, or 40
800 or 8000 Plus
1–18
Item
System Recommendations for C•CURE Client
Intel Passmark
CPU
Intel Pentium IV 2.40 GHz or higher CPU speed (Passmark
CPU Mark value: 314)
Memory
3 GB
Free Disk Space
30 GB
Intel Passmark
CPU
Intel Pentium IV 2.00 GHz or higher CPU speed (Passmark
CPU Mark value: 249)
Memory
3 GB
Free Disk Space
30 GB
Intel Family CPU
Intel Pentium IV@ 2.00 GHz or higher CPU speed
(Passmark CPU Mark value: 249)
Memory
4 GB
Free Disk Space
30 GB
C•CURE 800/8000 Installation Guide
Video Protocol Requirements
Video Protocol Requirements
This section provides the minimum requirements for the supported Video
Protocols.

See Table 1-8 on page 1-19 for video protocol operating system support.

See “Operating System Support” on page 1-3 to ensure that you have the
required Windows Service Packs installed.

See Table 1-9 on page 1-20 for the minimum operating system hardware
and software requirements to use the Video Protocols on the
C•CURE 800/8000 NetVue Server.
For more information, see the video protocol’s vendor documentation.
Table 1-8: Video Protocol Operating System Support
Operating
System
Intellex
Integral
HDVR1
Loronix
Nextiva
Nice
Pelco DX8x00
Windows XP
32-bit
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Windows 2003
32-bit
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Windows Vista
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Windows 7
32-bit
Yes
No
Yes
No
Yes
No*
No
Yes
Windows 7
64-bit
Yes
No
Yes
No
No*
No*
No
Yes
Windows 2008
32-bit
No*
No
Yes
No
Yes
No*
No
Yes
Windows 2008 R2
64-bit
No*
No
Yes
No
No
No*
No
Yes
1
VideoEdge
DEP must be turned off on operating systems using HDVR.
Yes indicates that the vendor and Software House support the Video Protocol on the operating system.
No indicates the vendor and Software House do not support the Video Protocol on the operating system, and that the
Video Protocol is not installed.
No * indicates that the Video Protocol is installed, and that the vendor and Software House do not support the Video
Protocol on this operating system. Software House tested the Video Protocol on the operating system and the basic
video features do work. If you choose to use the Video Protocol on this operating system, it is at your own risk.
NOTE: There is a dependency on Loronix in the installation of Nextiva. There may be some Loronix components
installed on the operating system that Nextiva supports, but Loronix does not support such as Windows Vista, Windows 2008, and Windows
7 32-bit as shown in Table 1-8.
C•CURE 800/8000 Installation Guide
1–19
Video Protocol Requirements
Table 1-9: CCURE Client Video Protocol Minimum Requirements
Video Protocol/
API Version
Video Card/Chip
Resolution
HDVR v1.11.4.26952
For Basic Use:
1280 x 1024
 Processor: Intel® Celeron® D Processor 325
(2.53 GHz, 533 FSB)
 RAM: 256 MB
 DirectX 9.0c or higher
 Video Card: Minimum 64 MB video RAM, 1024 x
768 display resolution, 32-bit color, DirectX 8.1 or
later
With H.264 and Megapixel cameras:
 Processor: Intel Core 2 Quad Processor Q9400
(6M Cache, 2.66 GHz, 1333 MHz FSB)
 RAM: 2 GB
 Video Card: NVS 295 or equivalent
Intellex
v5.0
 1 GHz Intel Pentium 4, Celeron Processor, or
equivalent that supports streaming SIMD
extensions (SSE)
 120 MB disk space
 512 MB RAM
 AGP or PCI Express X8 graphic card with 64 MB
memory
 Windows XP: DirectX 9.0c or higher, DirectDraw
enabled
 Windows Vista and Windows 7: DirectX 10 or
higher, DirectDraw enabled
 Verify that the Hardware Acceleration is set to Full
(Windows XP):
1. Right-click the Desktop and select Properties
from the context menu.
2. In the Display Properties pop up window, click
the Settings tab.
3. Click the Advanced button.
4. Select the Troubleshoot tab and ensure that
the Hardware Acceleration is set to Full.
1–20
C•CURE 800/8000 Installation Guide
1024 x 768
Video Protocol Requirements
Table 1-9: CCURE Client Video Protocol Minimum Requirements, continued
Video Protocol/
API Version
Video Card/Chip
Resolution
Integral v6.5.0.159
64 MB disk space
1024 x 768
NICE
v10.8
1024 x 768
 SVGA, 64 MB.
 NVIDIA PX8400 GS 512 MB or higher.
 Intel® G3x onboard VGZ card (for example, Intel
G33/G31) is not supported.
 AMD processors are not supported.
Pelco DX8100 v3.3.0.17
AGP or PCI-E video graphics card with 128 MB onboard video RAM (non-shared memory)
1024 x 768
or
1280 x 1024
Loronix v4.3
64 MB disk space
1024 x 768
Nextiva v6.1
64 MB disk space
1024 x 768
Video card with 128 MB RAM 1024 x 768 screen
resolution, and highest 32-bit color quality. Below is
the list of supported video cards:
 ATI: Radeon X300 to X850, Radeon X1000
Series, Radeon HD2000 Series, Radeon HD3000
Series, Radeon HD4000 Series, Radeon HD5000
Series
 nVidia: GeForce 6000 Series, GeForce 7000
Series, GeForce 8000 Series, GeForce 9000
Series, GeForce GT 200 Series, Quadro FX500
Series.
 Matrox (on Windows XP systems only):
Millennium P Series, Parhelia
C•CURE 800/8000 Installation Guide
1–21
Video Protocol Requirements
Table 1-9: CCURE Client Video Protocol Minimum Requirements, continued
Video Protocol/
API Version
Video Edge
v4.11
Video Card/Chip
 60 MB disk space
 1GHz Intel Pentium 4, Celeron Processor, or
equivalent that supports streaming SIMD
extensions (SSE)
 512 MB Ram
 AGP or PCI Express X8 graphics card with 64 MB
memory and the following DirectX support:
 For Windows Vista, XP: DirectX 9.0c or later
 For Windows 7 and Windows 2008: DirectX 10
or later
NOTE: VideoEdge 4.11 does not support Remote
Desktop or virtual machines.
1–22
C•CURE 800/8000 Installation Guide
Resolution
1680 x 1050
2
Pre-Installation Tasks
This chapter provides the pre-installation tasks that you must perform before
installing the C•CURE 800/8000 software. A pre-installation checklist is also
provided.
For additional information, refer to the Release Notes on the
C•CURE 800/8000 Installation DVD.
In this chapter:

Server/Client Pre-installation Tasks ............................................................................ 2-2

Pre-installation Checklist ............................................................................................. 2-10
C•CURE 800/8000 Installation Guide
2–1
Server/Client Pre-installation Tasks
Server/Client Pre-installation Tasks
Unless otherwise noted, you must perform the tasks described in this section
on all of the computers before you install the C•CURE 800/8000 Server and
the Clients.
2–2

“Check System Privileges” on page 2-3

“Check the Amount of Characters Used in the Node Name” on page 2-3

“Download and Install Required Components” on page 2-3

“Verify .NetFramework 3.5.1 is Enabled on Windows Vista, and
Windows 2008 (32-bit)” on page 2-4

“Verify .NetFramework 3.5.1 is Enabled on Windows 7 and Windows
2008 R2” on page 2-5

“Check Windows Regional Settings (International Installations)” on
page 2-5

“Set Fonts and Screen Resolution” on page 2-6

“Set the System Clock” on page 2-6

“Disable Virus Checking Software (Recommended)” on page 2-6

“Choose a Language” on page 2-6

“Verify TCP/IP” on page 2-7

“Enable Microsoft Desktop Experience (2008 and 2008 R2)” on page 2-8

“Enable Direct 3D For VideoEdge” on page 2-9

“Disable the FireWall For VideoEdge” on page 2-9

“Verify that the Operating System Contains a C Drive” on page 2-9
C•CURE 800/8000 Installation Guide
Server/Client Pre-installation Tasks
Check System Privileges
To perform the installation, you must have appropriate Windows
permissions. You must be in the Administrators group, or have equivalent
privileges. See the Microsoft System Guide or your system administrator for
information.
If you do not have sufficient permissions, you will get an error message and
will not be able to complete the installation.
If you are not the default administrator on a Windows 7, Windows 2008, or a
Windows Vista Operating System, and UAC (User Account Control) is
turned on, you must change the C•CURE System icon properties to Run as
Administrator before Shutting down the C•CURE 800/8000 services.
“Changing UAC Properties” on page 4-12 describes the procedure.
Check the Amount of Characters Used in the Node Name
The node name (computer name) cannot be more than fifteen characters to
use C•CURE 800/8000. Ensure that all computers used in the C•CURE 800/
8000 security system meet this requirement. Node names longer than fifteen
characters are truncated and cannot be accessed.
Download and Install Required Components
The following components must installed on every computer before you
install C•CURE 800/8000.
If the following components are not installed, you can download them from
www.microsoft.com.

Microsoft® Operating System Service Packs
You must be running the Service Packs listed for your operating system as
described in “Operating System Support” on page 1-3.

.NetFramework 3.5.1 with SP1

.NetFramework 4.0

DirectX® 9.0 c, or later. Windows 7 and Windows 2008 require DirectX 10
or later.
C•CURE 800/8000 Installation Guide
2–3
Server/Client Pre-installation Tasks

If you plan on using badging with the Smart Card Enrollment feature,
and have a Fargo® printer, you must install the correct OmniKey® driver
for your printer.
Go to www.hidglobal.com/driverDownloads.php for the OmniKey
driver that is compatible with you printer.
Verify .NetFramework 3.5.1 is Enabled on Windows Vista, and
Windows 2008 (32-bit)
You must verify that .NetFramework 3.5.1 is enabled on Windows Vista and
Windows 2008. If .NetFramework is not installed, go to www.microsoft.com
to download and install it.
To verify .NetFramework 3.5.1 is enabled on Windows Vista
1. Select Start>All Programs>Control Panel.
2. Select Programs and then Programs and Features.
3. In the left pane under Tasks, select Turn Windows Features on or off.
4. Ensure that Microsoft .NetFramework 3.5.1 and XPS Viewer are selected.
5. Click OK to exit.
To verify .NetFramework 3.5.1 is enabled on Windows 2008
1. Select Programs>Add Features.
2. Select Turn Windows Features on or off.
3. In the left pane under Server Manager, select Features>Add Features.
4. Ensure that .NetFramework 3.5.1 and XPS Viewer are selected.
5. Click Next to exit.
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C•CURE 800/8000 Installation Guide
Server/Client Pre-installation Tasks
Verify .NetFramework 3.5.1 is Enabled on Windows 7 and Windows 2008 R2
Windows 7 and Windows 2008 R2 ship with .NetFramework 3.5.1 installed.
You must verify that .NetFramework 3.5.1 is installed and enabled before you
install the C•CURE 800/8000 software.
To verify .NetFramework 3.5.1 is Enabled on Windows 7
1. Select Start>All Programs>Control Panel.
2. Select Programs and then Programs and Features.
3. In the left pane under Tasks, select Turn Windows Features on or off.
4. Ensure that Microsoft .NetFramework 3.5.1 is selected.
5. Click OK to exit.
To verify .NetFramework 3.5.1 is enabled on Windows 2008 R2
1. Select Programs>Add Features.
2. Select Turn Windows Features on or off.
3. In the left pane under Server Manager, select Features>Add Features.
4. Ensure that .NetFramework 3.5.1 is selected.
5. Click Next to exit.
Check Windows Regional Settings (International Installations)
If you are using a language other than English in the C•CURE 800/8000
database, you must make sure the Windows Region and Language settings
for Format, Location, and Non-Unicode programs match the language you
are using.
If the Windows settings do not match, some International characters will not
display properly in the C•CURE 800/8000.
To access the settings, open the Control Panel and select Region and
Language.
C•CURE 800/8000 Installation Guide
2–5
Server/Client Pre-installation Tasks
Set Fonts and Screen Resolution
C•CURE 800/8000 does not support large fonts. Select the Display icon in the
Windows Control Panel to set the font size to small on the server and Clients,
and set the screen resolution to 1024 x 768.
Set the System Clock
The C•CURE 800/8000 uses the server system clock for tracking activity.
Whether the installation is on a private (stand alone) or corporate network,
you must set the clock manually.
If this is an upgrade, do a full shutdown of C•CURE 800/8000 on the
Server computer, and then a full restart after you change the clock
settings.
NOTE
See the Microsoft Windows System Guide that shipped with your operating
system for information about changing the system clock.
To Change the System Clock
1. Select Start>All Programs>Control Panel>Date and Time.
2. Make sure that the Windows Operating System Daylight Savings Time
option is selected.
3. Manually enter the real time (standard time), and click Apply.
Disable Virus Checking Software (Recommended)
Software House recommends that you disable virus checking software.
Choose a Language
Languages other than English are available only if you have an International
version of C•CURE 800/8000. If you select other languages during the
installation, the languages will be available when you log into the Monitoring
Station.
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C•CURE 800/8000 Installation Guide
Server/Client Pre-installation Tasks
To use languages, other than English, with the Administration Client, you
must set the local settings on the computer to the desired language. See the
Microsoft Windows System Guide for your operating system for information
about changing the language.
Verify TCP/IP
The C•CURE 800/8000 Server communicates using the Microsoft TCP/IP
network protocol.
For information on installing TCP/IP, see the Microsoft web site:
www.microsoft.com.
To Verify that TCP/IP is Working
1. Select Start>Run>cmd to display the command prompt.
2. At the command prompt, enter the following command:
PING [your IP address or name]
Successful pings return a message beginning “Reply from,” while
unsuccessful pings return the message “Request timed out” or “host
unreachable.”
NOTE
Use TCP/IP addresses or names for the verification. You will repeat this
procedure after installing the software. For more information, see “Post
Installation Tasks” on page 4-1.
NOTE
You can also run ipconfig at the command prompt to verify that TCP/IP
is working.
C•CURE 800/8000 Installation Guide
2–7
Server/Client Pre-installation Tasks
Enable Microsoft Desktop Experience (2008 and 2008 R2)
To use badging on Windows 2008 and Windows 2008 R2, Desktop Experience
must be enabled.
To Enable Microsoft Desktop Experience
1. Open Server Manager. Click Start, point to Administrative Tools, and
click Server Manager.
2. In the left pane, click Features, and then in the Features Summary section,
click Add Features.
3. On the Select Features page, select the Desktop Experience check box.
4. Review the information about the required features that need to be
installed with the Desktop Experience and then click Add Required
Features.
5. Click Next.
6. On the Confirm Installation Selections page, verify that the Desktop
Experience will be installed, and then click Install.
7. On the Installation Progress page, installation progress will be noted.
8. On the Installation Results page, you are prompted to restart the
computer to finish the installation process. Click Close, and then click Yes
to restart the computer.
9. After the computer restarts, and you log on to the computer with the same
user account, the remaining steps of the installation will finish. When the
Installation Results page appears, confirm that the Desktop Experience
installation was successful, and click Close.
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C•CURE 800/8000 Installation Guide
Server/Client Pre-installation Tasks
Enable Direct 3D For VideoEdge
Direct 3D needs to be turned on, otherwise you will not be able to view live
video.
Disable the FireWall For VideoEdge
The Windows firewall needs to be turned off or shared with the Live Video
Port, otherwise you will not be able to view live video.
Verify that the Operating System Contains a C Drive
For new installations, the CCURE 800\8000 installation requires a C drive.
Please verify that the operating system has a C drive.
If the PC does not have a C drive, you must create a virtual C drive.
To Create a Virtual C Drive:
1. Open the command prompt.
2. Enter the following command:
subst c: e:\
where "e\" is the drive on the PC
C•CURE 800/8000 Installation Guide
2–9
Pre-installation Checklist
Pre-installation Checklist
Do you have these items?
 The C•CURE 800/8000 DVD
 The C•CURE 800/8000 License Information letter (Server installation
only)
 The C•CURE 800/8000 Sentinel (Server installation only)
 A computer configured as a C•CURE 800/8000 Server that meets the
minimum requirements
 The computer(s) to be configured as a C•CURE 800/8000 Client that
meets the requirements
 Required iSTAR, apC, apC/8X, or apC/L hardware
 Required readers
 Correct iSTAR, apC, apC/8X or apC/L firmware
 Installed network, with computers connected
Have you performed these steps on each computer?
 Ensured that you met the minimum requirements
 Installed appropriate service packs
 Installed required components
 Verified that the network is currently operational
 Performed the pre-installation tasks
 Set up Administrative privileges to the computer(s) where you are
installing the C•CURE 800/8000 system.
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C•CURE 800/8000 Installation Guide
3
Server and Client Installation
This chapter describes how to install C•CURE 800/8000 Server and the Client
using the Standard installation method. It also describes how to install the
Client MSI, and how to use its modification features.
The installation procedures described in this chapter are for new
installations, or if you uninstalled the C•CURE 800/8000 and want to
reinstall.
NOTE
If you are upgrading from an existing version of the software, see
“Upgrading C•CURE 800/8000” on page 5-1.
In this chapter:

Overview .......................................................................................................................... 3-2

Standard Installation Procedure (Server and Client)................................................. 3-8

Client MSI Installation.................................................................................................. 3-35

Using the Command Prompt (Client MSI)................................................................ 3-51

Environment Variables................................................................................................. 3-55

Server/Client Installation Files/Folders and Their Locations ............................... 3-56
C•CURE 800/8000 Installation Guide
3–1
Overview
Overview
Install the Server on a dedicated computer before installing the same version
of C•CURE 800/8000 on Client computers. Clients cannot communicate with
a Server running a different version of the C•CURE 800/8000 system.
Before starting the installation process, you must have:

A valid system license to install and run C•CURE 800/8000. Be sure you
have the license information from Software House for the C•CURE 800/
8000 system and options before you install the Server.

Administrative privileges for the computer where you want to install
C•CURE 800/8000 software. The installation process checks that you
have administrative privileges. If you do not have sufficient permissions,
the installation opens an error message and exits.
The installation program installs third-party software first, and then installs
the C•CURE 800/8000 software.
There are two types of installation methods that you can use to install
C•CURE 800/8000:

Standard procedure which allows you to install the Server and Client.
To use the standard procedure, click the Install C•CURE button on the
C•CURE 800/8000 DVD dialog browser.

Client MSI package which uses the Microsoft .MSI installer, and installs
only the client.
The Client MSI is located on the C•CURE 800/8000 DVD in the
RemoteClient folder.
3–2
C•CURE 800/8000 Installation Guide
Overview
DVD Contents
When you insert the C•CURE 800/8000 DVD into your DVD drive, the Initial
Selection browser appears, allowing you to install the software, install
C•CURE Password Protection, browse the DVD contents, open the Software
House home web page, or view user manuals.
The C•CURE 800/8000 System DVD contains directories which are listed in
the Release Notes.
NOTE
The C•CURE 800/8000 user guides are located in the Manuals folder in
the English directory on the C•CURE 800/8000 DVD. The user guides are
not copied to the computer during installation. After the installation is
complete, refer to “Copy C•CURE 800/8000 PDF Documents to the Hard
Drive” on page 4-4 to copy the PDF files from the DVD to the CCURE800
folder in the root directory, for viewing the documents using the Adobe
Reader. To view a complete list of the documents, open ONLINE.pdf.
Click on the title of a document to open that document.
Methods to Access the DVD
Do not browse to the location via Network Neighborhood or use
Universal Naming Convention (UNC) as it will cause the install to fail. If
you are installing C•CURE 800/8000 from a network location, map to the
network location from the local computer.
The mapped drive must have a drive letter for the installation to run.
Example:
net use z: \\hostserver02\release1
Run setup.exe from the mapped drive:
Z:\CD_Images\CCURESystem\V10.3.0\Installs\CCURESystem\setup.exe
To Install to a Local Computer
Insert the C•CURE 800/8000 Installation DVD into the system drive. The
C•CURE 800/8000 Initial Selection browser, Figure 3-1 on page 3-8, opens.
C•CURE 800/8000 Installation Guide
3–3
Overview
To Install C•CURE 800/8000 Over the Network
1. Insert the C•CURE 800/8000 Installation DVD into the shared drive on
another machine.
2. From your computer, connect to the shared drive over the network. The
C•CURE 800/8000 Initial Selection browser, Figure 3-1 on page 3-8,
opens.
To Run the Setup Program Manually
If the C•CURE 800/8000 Setup Program does not start automatically when
you click the Install C•CURE button displayed in the DVD dialog browser,
do one of the following to start the program:
1. In a Windows command dialog box, enter
D:\Installs\CCURESystem\Setup.exe and press Enter (where D: is the
DVD drive).
2. In the Windows Explorer, double-click on Setup.exe from the DVD. The
Installation splash screen, Figure 3-2 on page 3-9, opens.
If you have not mapped to the installation drive correctly and are using the
universal naming convention to point to the installation drive, you’ll get an
error.
Example:
Correct: Z:\Installs\CCURESystem\Setup.exe
Incorrect: \\computername\sharename\Installs\CCURE\setup.exe
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C•CURE 800/8000 Installation Guide
Overview
Stopping and Exiting the Installation Program
Do not try to exit the setup once the program has begun copying files to
your computer. If you cancel the setup after this point, you may have to
manually remove C•CURE before you can reinstall.
See the C•CURE 800/8000 Troubleshooting Guide for actions to take if you
cancel the installation after the program started copying files to your
computer.
To stop and exit the install procedure at any point, use the procedure below.
To Exit the Installation Program
Do one of the following:

Click Cancel in the dialog box
- or -

Press F3 on your keyboard
Standard Installation Procedure Overview
Table 3-1 provides and overview of the steps to install the C•CURE 800/8000
Server and Client. The steps must be performed in order.
Table 3-1: Standard Installation Tasks (Server and Client)
Step
Task
1
Check that C•CURE Servers and Clients have the correct
hardware, software, and free disk space requirements.
See...
 “C•CURE 800/8000 Server Minimum
Requirements” on page 1-4
 “C•CURE 800/8000 Client Minimum Requirements”
on page 1-7.
2
Completed all pre-installation tasks.
3
On the Server, unplug the Sentinel, if applicable.
4
Log into the computer with administrative privileges.
5
Close all open applications, and disable virus checking
software.
“Pre-Installation Tasks” on page 2-1
“Check System Privileges” on page 2-3
C•CURE 800/8000 Installation Guide
3–5
Overview
Table 3-1: Standard Installation Tasks (Server and Client), continued
Step
Task
See...
6
Determine your method to access the
C•CURE 800/8000 DVD.
“Methods to Access the DVD” on page 3-3
7
1. Start the C•CURE 800/8000 installation procedure.
Client)” on page 3-8
2. Install the Server.
3. Shut down and restart the computer.
4. Perform Post-Installation Tasks.
8
 “Standard Installation Procedure (Server and
1. Start the C•CURE 800/8000 installation procedure.
 “Server Installation” on page 3-15
 “Post Installation Tasks” on page 4-1
 “Standard Installation Procedure (Server and
Client)” on page 3-8
2. Install additional Clients.
3. Shut down and restart the computer.
4. Perform Post-Installation Tasks.
 “Standard Client Installation” on page 3-27
 “Post Installation Tasks” on page 4-1
Client MSI Installation Procedure Overview
Table 3-2 lists the steps to install the C•CURE 800/8000 Client MSI.
The steps must be performed in order.
Table 3-2: Client MSI Installation Tasks
Task
See...
1
Check that C•CURE Clients have the correct hardware,
software, and free disk space requirements.
“C•CURE 800/8000 Client Minimum Requirements”
on page 1-7
2
Complete all pre-installation tasks.
“Pre-Installation Tasks” on page 2-1
3
Log into the computer with administration privileges.
“Check System Privileges” on page 2-3
4
Close all applications and disable virus checking software.
5
Determine your method of accessing the Client MSI
package:
“Methods to Access the DVD” on page 3-3
 Access from the DVD
 Access from a remote location
6
3–6
Install the Client MSI
C•CURE 800/8000 Installation Guide
“Client MSI Installation” on page 3-35
Overview
Table 3-2: Client MSI Installation Tasks, continued , continued
Task
7
Shut down and restart your computer.
8
Perform Post-Installation Tasks.
See...
“Post Installation Tasks” on page 4-1
C•CURE 800/8000 Installation Guide
3–7
Standard Installation Procedure (Server and Client)
Standard Installation Procedure (Server and Client)
This section provides the standard procedure to install the software on the
Server and each Client in your security system. If you are installing the Server
and Client software on different computers, install the software on the Server
first.
NOTE
If you cancel the installation or the installation fails, and you cannot restart
the installation, refer to the C•CURE 800/8000 Troubleshooting Guide.
Once you choose your method to access the C•CURE 800/8000 DVD (see
“Methods to Access the DVD” on page 3-3), the Initial Selection browser,
Figure 3-1, opens.
Figure 3-1: Initial Selection Browser
1. Click Install C•CURE 800/8000.
3–8
C•CURE 800/8000 Installation Guide
Standard Installation Procedure (Server and Client)
NOTE
If you receive a User Account Control message stating that the “program
is from an unknown publisher”, “Windows needs your permission to
continue”, or asking “do you want to allow the unknown publisher to
make changes to the computer”, click Yes or Run Program.
2. Select a language to use for the installation from the drop-down menu
and click OK.
The Installation splash screen, Figure 3-2, opens.
Figure 3-2: Installation Splash Screen
The InstallShield Wizard, Figure 3-3, opens. The Setup program then checks
the computer to see if it meets minimum system requirements–such as CPU
speed, system RAM, and screen resolution.
C•CURE 800/8000 Installation Guide
3–9
Standard Installation Procedure (Server and Client)
Figure 3-3: Preparing to Install the Software
NOTE
If you are installing on a Windows operating system where both the video
vendor and Software House do not support the video protocol, you will
see an information dialog box listing the video API’s installed, but not
supported. Click OK to continue.
If the minimum requirements are met, the Welcome dialog box, Figure 3-4 on
page 3-10, opens displaying the C•CURE 800/8000 version and build number
that will be installed on the computer.
NOTE
The version and build numbers, shown in Figure 3-4 on page 3-10, will
match the version and build numbers you are installing.
Figure 3-4: Welcome Dialog Box
3–10
C•CURE 800/8000 Installation Guide
Standard Installation Procedure (Server and Client)
3. Click Next to continue with the installation.
The License Agreement dialog box, Figure 3-5 on page 3-11, opens for
you to accept the license agreement for the version of the software that
you are installing. You can also click Print to print a hard copy of the
license agreement for your records.
Figure 3-5: License Agreement Dialog Box
NOTE
You receive the License Agreement dialog box and the License
Information dialog box even if you are only installing the Client. Click Yes
on both dialog boxes if the Server was already installed and has a valid
license.
4. Click Yes to accept the terms of the License Agreement. The License
Information dialog box, Figure 3-6, opens.
If you click No, the installation ends.
C•CURE 800/8000 Installation Guide
3–11
Standard Installation Procedure (Server and Client)
Figure 3-6: License Information Dialog Box
5. If you have a valid license for the new version and want to continue with
the installation, select Continue, I have a valid license, and click Next, or
OK. The Destination Path dialog box, Figure 3-7 on page 3-13, opens.
- or If you do not have the appropriate license and want to exit the installation
program, select Stop the installation and click Next. The installation
program exits.
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C•CURE 800/8000 Installation Guide
Standard Installation Procedure (Server and Client)
Figure 3-7: Destination Path Dialog Box
6. Click Next To install C•CURE 800/8000 in the default folder
(root directory\CCURE800).
- or Click Browse to install C•CURE 800/8000 to a different location. Select
the drive letter and/or the installation folder in the Choose Folder dialog
box. You can also enter the drive letter in the Choose Folder dialog box,
for example, M:\. After you have determined the installation location,
click Next.
The First Installation dialog box opens indicating that no existing
C•CURE System was found, and asks if you want to continue with the
installation as shown in Figure 3-8.
Figure 3-8: First Installation Dialog Box
C•CURE 800/8000 Installation Guide
3–13
Standard Installation Procedure (Server and Client)
7. Click Yes to continue with the installation, or click No to stop the
installation. The Select Components dialog box, Figure 3-9, opens.
Figure 3-9: Select Components Dialog Box
8. Select one of the following installations, and go to that section:
• “Server Installation” on page 3-15.
• “Standard Client Installation” on page 3-27
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C•CURE 800/8000 Installation Guide
Standard Installation Procedure (Server and Client)
Server Installation
This procedure installs the C•CURE 800/8000 Server.
To Install the Server
1. Follow the procedures listed in “Standard Installation Procedure (Server
and Client)” on page 3-8, and then return to Step 2 in this section.
Figure 3-10: Server Select Components Dialog Box
2. On the Select Components dialog box, choose Server and click Next.
NOTE
The C•CURE 800/8000 Client is automatically installed on the computer
where you install the Server, even if you clear the Client component
selection.
The System Setup Question dialog box, Figure 3-11 on page 3-16, opens.
C•CURE 800/8000 Installation Guide
3–15
Standard Installation Procedure (Server and Client)
Figure 3-11: System Setup Question
3. Click Yes to install an add-on reporting module (Enhanced Reporting)
that can export journal data to an external reporting database. The
Enhanced Reporting Destination dialog box, Figure 3-12, opens.
NOTE
Software House Recommends that you install Enhanced Reporting on a
separate physical drive.
Example:
If you install C•CURE 800/8000 on the C: drive, install Enhanced
Reporting on the D: drive.
- or Click No if you do not want to install Enhanced Reporting, and go to
Step 5.
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C•CURE 800/8000 Installation Guide
Standard Installation Procedure (Server and Client)
Figure 3-12: Enhanced Reporting Destination Dialog Box
4. Click Next to accept the default destination path (root
directory\ENReports), or click Browse to change the installation location.
5. Click Next to open the Disk Information dialog box, shown in
Figure 3-13.
Figure 3-13: Disk Information Dialog Box
C•CURE 800/8000 Installation Guide
3–17
Standard Installation Procedure (Server and Client)
6. Click Next on the Disk Information dialog box. The Dealer Contact
Information dialog box, Figure 3-14, opens.
NOTE
The installation aborts if you do not meet the minimum disk space
requirements.
Figure 3-14: Dealer Contact Information Dialog Box
7. Enter the contact information about your dealer that you want to appear
in the C•CURE 800/8000 Monitoring Station and Administration Client
Help About box, and click Next.
The Select Program Folder dialog box, Figure 3-15 on page 3-19, opens.
3–18
C•CURE 800/8000 Installation Guide
Standard Installation Procedure (Server and Client)
Figure 3-15: Select Program Folder Dialog Box
8. Accept the default program folder name (CCURE System) where
C•CURE 800/8000 will be installed and click Next.
- or Enter a name in the Program Folders field, or select a name from the
Existing Folders list, and click Next.
The System Setup Question, Figure 3-16, opens.
Figure 3-16: System Setup Question
9. Select Yes or No to install the Diagnostic folder. The utilities in the
Diagnostics Folder can help with C•CURE 800/8000 configuration and
diagnosis.
a. Click Yes to create a Diagnostic Folder.
C•CURE 800/8000 Installation Guide
3–19
Standard Installation Procedure (Server and Client)
The Select Diagnostic Folder dialog box, Figure 3-17, opens with the
default folder name, CCURE System Diagnostics, in the Program
Folder field. You can accept the default folder name, enter a new name,
or select a name from the Existing Folders list, and click Next.
b. Click No if you do not want to create a Diagnostic Folder.
Figure 3-17: Select Diagnostic Folder Dialog Box
The Program Folder Type dialog box, Figure 3-18 on page 3-21, opens,
allowing you to select the C•CURE 800/8000 program folder type you
want to create.
3–20
C•CURE 800/8000 Installation Guide
Standard Installation Procedure (Server and Client)
Figure 3-18: Program Folder Type Dialog Box
10. Select the type of C•CURE 800/8000 program folder access in the
Program Folder Type dialog box:
• Select Common to allow any user registered for C•CURE 800/8000 on
this computer access, and click Next.
• Select Personal to allow only the user installing the C•CURE 800/8000
access, and click Next.
The Start Copying Files dialog box, Figure 3-19, opens with a summary
of the software that will be installed.
C•CURE 800/8000 Installation Guide
3–21
Standard Installation Procedure (Server and Client)
Figure 3-19: Start Copying Files Dialog Box
11. Click Next to start copying the files and installing the components.
Status messages appear indicating which components are being installed.
The system displays messages about configuring system settings,
configuring third-party software, registering program files, and a
reminder to unplug the sentinel (if applicable).
While installing the Progress Engine you may receive a message:
“The File extension.db (.cfg) is already registered by another
application as a Database file. Do you want to Overwrite?”
Click No to leave the configuration as it exists.
The Choose Language dialog box, Figure 3-20 on page 3-23, opens.
3–22
C•CURE 800/8000 Installation Guide
Standard Installation Procedure (Server and Client)
Figure 3-20: Choose Language Dialog Box
12. Select the language to be used for predefined (default) database objects,
and click Next.
Once all the components are installed, the CCURE 800 License dialog
box, Figure 3-21, opens prompting you to register the software and
options that are available for a valid License. You must have a valid
license to use C•CURE 800/8000.
13. Enter the license values from the License information letter in the System
tab, shown in Figure 3-21.
See “Licensing” on page A-1 for more information.
C•CURE 800/8000 Installation Guide
3–23
Standard Installation Procedure (Server and Client)
Figure 3-21: License Dialog Box- System Tab
14. Click the Options tab, as shown in Figure 3-22 on page 3-25, when you
have completed the entries in the System tab.
The Options tab contains a list of all options available on the
C•CURE 800/8000 system. Options that are included with your license
are checked, options that are not included in your license are unavailable.
You can choose to deactivate any of the options by selecting the option
and clearing the check mark. See “C•CURE Options Tab” on page A-6 for
more information.
3–24
C•CURE 800/8000 Installation Guide
Standard Installation Procedure (Server and Client)
Figure 3-22: License - Options Tab
15. Click OK to continue the installation.
• If the installation completes with errors or warnings, the Setup dialog
box opens an informational message informing you to examine the
INSTALL.LOG file for details. The INSTALL.LOG file is located in the
CCURE800 root directory (%cc800root%). Call the Software House
Customer Support Center if you need assistance.
• You will be reminded to register the software. Click OK.
• If the installation was successful, the Setup Complete dialog box,
Figure 3-23, opens.
C•CURE 800/8000 Installation Guide
3–25
Standard Installation Procedure (Server and Client)
Figure 3-23: Setup Complete Dialog Box
NOTE
If you are not the default administrator on a Windows 7, Windows 2008,
or Windows Vista Operating System and UAC (User Account Control) is
turned on, you must change the icon properties to Run as Administrator
before Starting or Shutting down the C•CURE 800/8000 services. See
“Changing UAC Properties” on page 4-12 for procedure information.
16. Select “Yes, I want to restart my computer now”, and click Finish to close
the C•CURE 800/8000 Setup program.
17. After your computer restarts, go to “Post Installation Tasks” on page 4-1.
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C•CURE 800/8000 Installation Guide
Standard Installation Procedure (Server and Client)
Standard Client Installation
The procedures in this section use the standard installation method to install
the Client.
To install the Client
1. Make sure that you have the name and IP address of the
C•CURE 800/8000 Server host computer.
2. Follow the procedures listed in “Standard Installation Procedure (Server
and Client)” on page 3-8, and then return to Step 3 of this section.
Figure 3-24: Client Select Components Dialog Box
3. On the Select Components dialog box, choose Client.
4. Click Next to continue with the installation. The Enter Server Name
dialog box, Figure 3-25 on page 3-28, opens.
C•CURE 800/8000 Installation Guide
3–27
Standard Installation Procedure (Server and Client)
Figure 3-25: Enter Server Name Dialog Box
5. Enter the name of the computer where you installed the
C•CURE 800/8000 Server for this Client, and click Next.
The Enter Server IP Address dialog box, Figure 3-26, opens.
Figure 3-26: Enter Server IP Address Dialog Box
3–28
C•CURE 800/8000 Installation Guide
Standard Installation Procedure (Server and Client)
6. Enter the IP Address of the computer name you entered in Step 5, and
click Next.
The Disk Status dialog box, Figure 3-27, opens.
Figure 3-27: Disk Status Dialog Box
7. Click Next if you have sufficient disk space requirements. The Dealer
Contact Information dialog box, Figure 3-28 on page 3-30, opens
NOTE
If there is insufficient disk space to install the software, the system
displays an error message and exits.
C•CURE 800/8000 Installation Guide
3–29
Standard Installation Procedure (Server and Client)
Figure 3-28: Dealer Contact Information Dialog Box
8. Enter the contact information about your dealer that you want to appear
in the C•CURE 800/8000 Monitoring Station and Administration Client
Help About box, and click Next.
The Select Program Folder dialog box, Figure 3-29, opens.
Figure 3-29: Select Program Folder Dialog Box
3–30
C•CURE 800/8000 Installation Guide
Standard Installation Procedure (Server and Client)
9. Accept the default program folder name (CCURE System) where
C•CURE 800/8000 will be installed and click Next.
- or Enter a name in the Program Folders box or, select a name from the
Existing Folders list, and click Next.
The System Setup Question dialog box, Figure 3-30, opens.
Figure 3-30: System Setup Question
10. Select Yes or No to install the diagnostic utilities. The utilities in the
Diagnostics Folder can help in C•CURE 800/8000 configuration and
diagnosis.
• Click No and go to Step 11, if you do not want to install the diagnostic
utilities.
• Click Yes to create a diagnostics folder.
The Select Diagnostic Folder dialog box, Figure 3-31 on page 3-32,
opens with the default folder name, CCURE System Diagnostics, in
the Program Folder field.
Accept the default folder name, enter a new name, or select a name
from the Existing Folders list, and click Next.
C•CURE 800/8000 Installation Guide
3–31
Standard Installation Procedure (Server and Client)
Figure 3-31: Select Diagnostics Folder
The Program Folder Type dialog box, Figure 3-32, opens, allowing you to
select the C•CURE 800/8000 program folder type you want to create.
Figure 3-32: Program Folder Type
3–32
C•CURE 800/8000 Installation Guide
Standard Installation Procedure (Server and Client)
11. Select the type of C•CURE 800/8000 program folder access in the
Program Folder Type dialog box:
• Select Common to allow any user registered for C•CURE 800/8000 on
this computer access, and click Next.
• Select Personal to allow only the user installing the C•CURE 800/8000
software access, and click Next.
The Start Copying Files dialog box, Figure 3-33 on page 3-33, opens.
Figure 3-33: Start Copying Files Dialog Box
Status messages appear indicating which components are being installed.
The system displays messages about configuring system settings,
configuring third-party software, and registering program files.
While installing the Progress Engine you may receive a message:
“The File extension.db (.cfg) is already registered by another
application as a Database file. Do you want to Overwrite?”
Click No to leave the configuration as it exists.
C•CURE 800/8000 Installation Guide
3–33
Standard Installation Procedure (Server and Client)
NOTE
If the installation completes with errors or warnings, the Setup dialog box
opens an informational message informing you to examine the
INSTALL.LOG file for details. The INSTALL.LOG file is located in the
CCURE800 root directory (%cc800root%). Call the Software House
Customer Support Center if you need assistance.
• You will be reminded to complete the post-installation tasks, and to
register the software. Click OK.
• If the installation is successful, The Setup Complete dialog box,
Figure 3-34 on page 3-34, opens.
Figure 3-34: Setup Complete Dialog Box
12. Select “Yes, I want to restart my computer now”, and click Finish to close
the C•CURE 800/8000 Setup program.
13. After your computer restarts, go to “Post Installation Tasks” on page 4-1.
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C•CURE 800/8000 Installation Guide
Client MSI Installation
Client MSI Installation
The C•CURE 800/8000 Client MSI is installed using the industry standard
.MSI (Windows installer) format.
You can install the Client MSI from the C•CURE 800/8000 DVD, or copy the
Client MSI package to another area for remote installation on each computer
in the security system.
You can also run the Client MSI silently, see “Using the Command Prompt
(Client MSI)” on page 3-51 for more information.
To install the Client MSI
1. Determine the method of accessing the C•CURE 800/8000 DVD. See
“Methods to Access the DVD” on page 3-3.
2. Click the Browse Contents button displayed in the
C•CURE 800/8000 Initial Selection browser, shown in Figure 3-1 on
page 3-8.
3. Click on the Installs directory, and then the RemoteClient folder.
4. Double-click on CCURESystemClient.exe to start the installation.
NOTE
If you receive a User Account Control message stating that the “program
is from an unknown publisher”, “Windows needs your permission to
continue”, or asking “do you want to allow the unknown publisher to
make changes to the computer”, click Yes or Run Program.
5. Select a language to use for the installation from the drop-down menu
and click OK.
C•CURE 800/8000 Installation Guide
3–35
Client MSI Installation
The Preparing to Install dialog box, shown in Figure 3-35, opens.
Figure 3-35: Preparing to Install
If the system meets the minimum requirements, the Welcome dialog box,
Figure 3-36 on page 3-37, opens displaying the C•CURE 800/8000
version and build number that will be installed on the computer.
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C•CURE 800/8000 Installation Guide
Client MSI Installation
Figure 3-36: Welcome Dialog Box
NOTES
If you are installing on a Windows operating system where both the video
vendor and Software House do not support the video protocol, you will
see an information dialog box listing the video API’s installed, but not
supported. Click OK to continue.
If the Intellex Network Client is already installed on your system, you are
prompted to approve the Intellex API version 5.0 upgrade. Click Yes to
continue with the C•CURE 800/8000 installation, or No to cancel the
installation.
6. Click Next to continue with the installation.
The License Agreement dialog box, Figure 3-37, opens for you to accept
the license agreement for the version of the software that you are
installing.
C•CURE 800/8000 Installation Guide
3–37
Client MSI Installation
Figure 3-37: License Agreement Dialog Box
7. Accept the terms in the license agreement, and click Next. You may also
select Print to output a hard copy to your printer for your records.
The Destination Folder dialog box, Figure 3-38, opens.
Figure 3-38: Destination Folder Dialog Box
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C•CURE 800/8000 Installation Guide
Client MSI Installation
8. Click Next To install C•CURE 800/8000 in the default folder
(root directory\CCURE800).
- or Click Change to install C•CURE 800/8000 to a different location. Select
the drive letter and/or the installation folder in the Choose Folder dialog
box. You can also enter the drive letter in the Choose Folder dialog box,
for example, M:\. After you have determined the installation location,
click Next.
The Enter Server Name dialog box, Figure 3-39 on page 3-39, opens.
Figure 3-39: Enter Server Name Dialog Box
9. Enter the name of the computer where you installed the
C•CURE 800/8000 Server for this Client, and click Next.
The Enter IP Address dialog box, Figure 3-40, opens.
C•CURE 800/8000 Installation Guide
3–39
Client MSI Installation
Figure 3-40: Enter IP Address Dialog Box
10. Enter the IP address of the computer name you entered in Step 9, and
click Next.
The Dealer Contact Information dialog box, Figure 3-41, opens.
Figure 3-41: Dealer Contact Information Dialog Box
3–40
C•CURE 800/8000 Installation Guide
Client MSI Installation
11. Enter the contact information about your dealer that you want to appear
in the C•CURE 800/8000 Monitoring Station and Administration Client
Help About box, and click Next.
The Customer Information dialog box, Figure 3-42 on page 3-41, opens.
Figure 3-42: Customer Information Dialog Box
12. Enter your name, organization name, select the type of access to the
C•CURE 800/8000 client on this computer, and click Next.
The Ready to Install the Program dialog box, Figure 3-43 on page 3-42,
opens.
C•CURE 800/8000 Installation Guide
3–41
Client MSI Installation
Figure 3-43: Ready to Install the Program Dialog Box
13. Click Install to start the installation.
The Installing C•CURE System Client dialog box, Figure 3-44 on
page 3-43, opens.
NOTE
3–42
If there is insufficient disk space to install the software, the system
displays the Out of Disk Space dialog box. You can select to install the
Client MSI on another drive with sufficient disk space or exit the
installation.
C•CURE 800/8000 Installation Guide
Client MSI Installation
Figure 3-44: Installing Dialog Box
Status messages appear indicating which components are being installed.
The system displays messages about configuring system settings,
configuring third-party software, and registering program files.
NOTE
If the installation completes with errors or warnings, the Setup dialog box
displays an informational message informing you that there were errors.
See the installation log file for more information. The default installation
log file is located in %temp%\CCURESystemClient.log. Call the Software
House Customer Support Center if you need assistance.
Once the installation process is complete, the InstallShield Wizard
Completed dialog box, Figure 3-45 on page 3-44, opens.
C•CURE 800/8000 Installation Guide
3–43
Client MSI Installation
Figure 3-45: Completed Dialog Box
14. Click Finish to complete the installation.
The Installer Information dialog box opens reminding you to restart
your system.
15. Click Yes to restart your computer.
16. After your computer restarts, go to “Post Installation Tasks” on page 4-1.
3–44
C•CURE 800/8000 Installation Guide
Client MSI Installation
Modifying the Client MSI
The modify operation allows you to change the Client MSI configuration
settings. The modification operation can be initiated at the using Windows
Control Panel’s option or directly from the CCURESystemClient.exe file.
To Modify the Client MSI
1. Select Start> Control Panel>Add or Remove Programs.
For Windows 7 and 2008 R2, select Start>Control
Panel>Programs>Programs and Features.
2. Select CCURE System Client to highlight it, and click Change.
The Welcome Dialog box, Figure 3-46, opens.
Figure 3-46: Welcome Dialog Box
NOTE
The version and build numbers, shown in Figure 3-46, display the
C•CURE 800/8000 version and build number that will be installed on the
computer.
3. Click Next.
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3–45
Client MSI Installation
The Maintenance Mode dialog box, Figure 3-47 on page 3-46, opens.
Figure 3-47: Maintenance Mode Dialog Box
4. Select Modify and click Next.
The Enter Server Name dialog box opens.
5. Page through the dialog boxes by clicking Next making the configuration
change(s).
6. Click Install on the Ready to Modify the Program dialog box when it
opens.
The Installing CCURE System Client dialog box opens and opens the
status of the installation. When the installation is complete, the
InstallShield Wizard Completed dialog box opens.
7. Click Finish.
The Installer Information dialog box opens reminding you to restart
your system.
8. Click Yes to restart your computer.
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C•CURE 800/8000 Installation Guide
Client MSI Installation
Repairing the Client MSI
This feature allows you to repair the Client MSI installation by replacing
registry entries, missing or corrupted files, or by fixing shortcuts.
Example:
If a file was inadvertently deleted or a registry setting was changed or
removed, you could run the C•CURE 800/8000 Client installation in
repair mode and automatically reinstall the files on your system.
The repair mode compares what is installed on the Client machine to what is
supposed to be installed and restores the files and registry entries to their
previous state, should it find corrupted or missing files.
To Repair the Client MSI (Windows 7, Windows 2008 R2)
1. Select Start>Control Panel>Programs>Programs and Features.
2. Select CCURE System Client to highlight it, and click Repair.
The CCURE System Client opens and starts the repair process.
When the repair process is complete, an information dialog box opens
reminding you to restart your system.
3. Click Yes to restart your computer.
C•CURE 800/8000 Installation Guide
3–47
Client MSI Installation
To Repair the Client MSI (Windows XP, Windows Vista, Windows 2003,
Windows 2008)
1. Select Start> Control Panel>Add or Remove Programs.
2. Select CCURE System Client to highlight it, and click Change.
The Welcome dialog box, Figure 3-48, opens.
Figure 3-48: Welcome Dialog Box
NOTE
The version and build numbers, shown in Figure 3-48, will match the
version and build numbers you installed.
3. Click Next.
The Maintenance Mode dialog box, Figure 3-49 on page 3-49, opens.
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C•CURE 800/8000 Installation Guide
Client MSI Installation
Figure 3-49: Maintenance Mode Dialog Box
4. Select Repair and click Next.
The Ready to Repair dialog box, Figure 3-50, opens.
Figure 3-50: Ready to Repair the Program
C•CURE 800/8000 Installation Guide
3–49
Client MSI Installation
5. Click Install.
The Installer Information dialog box opens suggesting that you locate
the original CCURESystemClient.exe file for installation. Software House
recommends that you select Yes and browse to where you installed the
file, either on the C•CURE 800/8000 DVD in Installs\RemoteClient
folder, or where you copied the file for the installation.
After you make your selection, the Installing CCURE System Client
dialog box opens and opens the status of the installation. When the
installation is complete, the InstallShield Wizard Completed dialog box
opens.
6. Click Finish.
The Installer Information dialog box opens reminding you to restart
your computer.
7. Click Yes to restart your computer.
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C•CURE 800/8000 Installation Guide
Using the Command Prompt (Client MSI)
Using the Command Prompt (Client MSI)
You can install, modify, and remove the C•CURE 800/8000 Client MSI from a
Client computer using a command prompt.
There are two methods of using the command prompt:

Invoke a GUI with dialog boxes

Invoke a Silent installation, where no GUI is used.
Property Descriptions
Table 3-3 lists the C•CURE 800/8000 properties and their descriptions.
If you do not supply the property value in the command, the following
default values are used:
INSTALLDIR = C:\CCURE800
CCURESVRMACHINE = CCURE
CCURESVRIPADDRESS = 10.0.0.1
DEALERCONTACTINFO = Contact your dealer
Table 3-3: C•CURE 800/8000 Command Descriptions
Property
Description
CCURESVRMACHINE
CCURE Server name
CCURESVRIPADDRESS
CCURE Server IP Address
DEALERCONTACTINFO
Service contact information
ALLUSERS
Per-user vs. all user setting
INSTALLDIR
CCURE installation directory
C•CURE 800/8000 Installation Guide
3–51
Using the Command Prompt (Client MSI)
Tasks and Commands
Table 3-4 lists the tasks and the commands to use.
Table 3-4: Tasks and Commands
Task
Command
New Installation with
logging and GUI
CCURESystemClient.exe
/V"INSTALLDIR=C:\MYCCURE800"
/V"CCURESVRMACHINE=SERVERNAME"
/V"CCURESVRIPADDRESS=10.0.0.1"
/V"DEALERCONTACTINFO=\"Fresh CCURE System Client Install\""
/V"ALLUSERS=1"
/V"/l*v install_gui.log"
New Installation with
logging and no GUI (Silent)
CCURESystemClient.exe /s /V"/qn"
/V"INSTALLDIR=C:\MYCCURE800"
/V"CCURESVRMACHINE=SERVERNAME"
/V"CCURESVRIPADDRESS=10.0.0.1"
/V"DEALERCONTACTINFO=\"Fresh CCURE System Client Install\""
/V"ALLUSERS=1"
/V"/l*v install_silent.log"
Uninstall with
logging and GUI
CCURESystemClient.exe /x /V"/l*v uninstall.log"
Uninstall with
logging and no GUI (Silent)
CCURESystemClient.exe /x /s /V"/qn /l*v uninstall_silent.log"
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C•CURE 800/8000 Installation Guide
Using the Command Prompt (Client MSI)
Log files
The CCURESystemClient.exe, by default, creates a log file called
CCURESystemClient.log. The log file is located in the %temp% directory.
The log file is created in the directory where you install the Client MSI. If you
specify the <install.log> parameter, then the install is also logged into the
file specified with that command.
You can generate a log file when running the C•CURE System Client MSI
installation by including the logging property at the end of the command.
Example:
/V"/l*v install_msi.log"
Using the CLI (with GUI) Examples
New Installations
Using the Command Prompt to Install the Client MSI
1. From the Start menu, select Run and type cmd.
2. Click OK to display the command prompt.
3. Change directory to the location where the Client MSI executable file
exists.
4. To run an installation with graphical user interfaces (GUIs) and include
an installation log, enter the following commands:
CCURESystemClient.exe
/V"INSTALLDIR=C:\MYCCURE800"
/V"CCURESVRMACHINE=SERVERNAME-1"
/V"CCURESVRIPADDRESS=10.0.0.1"
/V"DEALERCONTACTINFO=\"Fresh CCURE System Client Install\""
/V"ALLUSERS=1"
/V"/l*v install_gui.log"
Be sure to provide the correct Server name, IP address, and disk drive.
C•CURE 800/8000 Installation Guide
3–53
Using the Command Prompt (Client MSI)
5. Press Enter to begin the installation.
When the installation is complete, an information dialog box opens
reminding you to restart your computer.
6. Click Yes to restart your computer.
7. Check the Client computer to ensure that the installation is complete as
follows:
a. Open the C•CURE System folder that is automatically installed on the
desktop.
b. Open the Monitoring Station and Administration Client.
Uninstall
Backup any files that you want to save. See “Back up Important Data” on
page B-3
Using the Command Prompt to Uninstall the Client MSI
1. From the Start menu, select Run, and enter cmd.
2. Click OK to display the command prompt.
3. Enter the following command:
CCURESystemClient.exe /x /V"/l*v uninstall.log"
4. Press Enter to run an uninstall.
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C•CURE 800/8000 Installation Guide
Environment Variables
Environment Variables
The installation procedure sets up environment variables, see Table 3-5, for
use by
C•CURE 800/8000.
Under normal circumstances, do not change the environment variables
listed in this chapter, since changing them may require other changes.
Table 3-5: Environment Variables Used by Both Server and Clients
Variable
Normal Directory
Path and Filename
Description
Server and Client
CC800ROOT
C:\CCURE800
The C•CURE 800/8000 root directory
DLC
C:\CCURE800DLC10
Database binaries
C:\ENREPORTS
Enhanced Reports database
Server Only
ENREPORT
C•CURE 800/8000 Installation Guide
3–55
Server/Client Installation Files/Folders and Their Locations
Server/Client Installation Files/Folders and Their Locations
Table 3-6 describes the folders/filenames, and their locations, created by the
server and the client installations.
Table 3-6: Installation Files/Folders Location
Location and
Folder/Filename
Folder or
File
Installed by
Server or Client
Descriptions/Comments
CCURE800\4gl\Database
Folder
Server
Admin and driver, exclude *.lk files
CCURE800\4gl\Backups
Folder
Server
Backup files
CCURE800\4gl\Maps
Folder
Both
Map files
CCURE800\4gl\Sounds
Folder
Both
Sound files
CCURE800\4gl\user
Folder
Both
Import/Export files
CCURE800\4gl\temp
Folder
Both
Reports, Events, Monitoring privileges
CCURE800\4gl\reports
Folder
Both
Reports, including Custom Reports
CCURE800\Badging
Folder
Both
CCUREID (this is the default folder
location, unless you configured to use a
different folder and location)
CCURE800\Bin
Folder
Both
CCURE 800 application binary files.
CCURE800\Certifcates
Folder
Both
Available if you generated a certificate.
CCURE800\ccure.ini
File
Server
Diag800 setup
CCURE800\GSPrefs.ini
File
Both
Used to set colors and buttons in the
Monitoring Station
ENReports
Folder
Server
Enhanced Database for Enhanced
Reporting (this is the default folder
location, unless you configured to use a
different folder and location)
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C•CURE 800/8000 Installation Guide
4
Post Installation Tasks
Once the C•CURE 800/8000 software is installed and registered, you need to
perform certain tasks to use the C•CURE 800/8000 System.
Some of the tasks listed in this chapter are optional.
In this chapter:

Plug-in the Sentinel......................................................................................................... 4-2

Check the INSTALL.LOG File (Standard Installation).............................................. 4-3

Copy C•CURE 800/8000 PDF Documents to the Hard Drive................................. 4-4

Check the HOSTS File .................................................................................................... 4-5

Verify the SERVICES File............................................................................................... 4-7

Verify C•CURE Settings ................................................................................................ 4-9

Disable DEP for HDVR ................................................................................................ 4-11

Install Password Protection ......................................................................................... 4-11

Changing UAC Properties ........................................................................................... 4-12

Shutting Down and Starting Up the Server .............................................................. 4-13

Show/Hide the C•CURE 800/8000 Driver Console Window............................... 4-13

Accessing the Applications.......................................................................................... 4-14

Changing the Default Date/Time Settings for RM LCD Messages....................... 4-15
C•CURE 800/8000 Installation Guide
4–1
Plug-in the Sentinel
Plug-in the Sentinel
NOTE
The Sentinel is installed on the server only. After the installation
completes, reboot the server and plug in the Sentinel.
The Sentinel is a device connected to the Server’s parallel port (LPT1) or USB
port. You cannot run the C•CURE 800/8000 without the Sentinel. You must
use the Software House supplied Sentinels to run C•CURE 800/8000.
You must install the C•CURE 800/8000 software before you attach
Sentinels to their ports. If you do not install the C•CURE 800/8000
software first, the sentinel will fail.
Figure 4-1: Software Sentinel Attached to a Server’s Parallel Port
Parallel
Port
USB Port
Sentinels
NOTE
4–2
If you are using redundant Servers, each of them must have a Sentinel
with the same encoded number.
C•CURE 800/8000 Installation Guide
Check the INSTALL.LOG File (Standard Installation)
Check the INSTALL.LOG File (Standard Installation)
The INSTALL.LOG file is in the C•CURE800 root directory. After installing or
upgrading the software, check the log file for errors or warnings.
To Check the INSTALL.LOG File
1. Use Notepad to open the INSTALL.LOG file for errors or warnings.
2. Check the system information messages on each line in the
INSTALL.LOG file.
3. Check the completion status message at the bottom of the file.
Example:
The sample installation log in Figure 4-2 shows no errors or warnings.
Figure 4-2: INSTALL.LOG File
C•CURE 800/8000 Installation Guide
4–3
Copy C•CURE 800/8000 PDF Documents to the Hard Drive
Copy C•CURE 800/8000 PDF Documents to the Hard Drive
The DVD contains C•CURE 800/8000 user documents as PDF files.
After installing C•CURE 800/8000, you can copy the PDF documents to the
C•CURE 800 directory on your hard drive for online viewing from the Help
menus in both the C•CURE Administration and C•CURE Monitoring Station
applications.
To Copy the Manuals Directory to the Hard Drive
1. Insert the DVD into the drive.
2. Locate and copy the Manuals directory containing the PDF user
documents from the DVD to the C•CURE 800 root directory
(%cc800root%) on your hard drive.
Example:
D:\CCURE800\Manuals
To Access PDF Manuals Online
You can access the PDF documents from the Help menu in the C•CURE 800/
8000 Administration or Monitoring Station applications.
1. Copy the manuals to the hard drive as described in “To Copy the
Manuals Directory to the Hard Drive”.
2. Open the C•CURE 800/8000 Administration or Monitoring Station
application.
3. Click Help>Online Manuals to display the list of C•CURE 800/8000
documentation.
4. Select a document by clicking on its title to view a PDF copy on the screen
or to output to a printer.
4–4
C•CURE 800/8000 Installation Guide
Check the HOSTS File
Check the HOSTS File
If your Server address changed and you need to verify the host IP address,
you can check the HOSTS file.
NOTE
If you are not running a C•CURE 800/8000 dedicated network, your
server name may not be CCURE. If the server name is not CCURE, you
must find the server name and change the default server name in the Diag
System utility.
To edit the C•CURE settings using the Diagnostic System Utility, see the
C•CURE 800/8000 Troubleshooting Guide.
The HOSTS file resides in the directory indicated in Table 4-1.
Table 4-1: HOSTS File Directory Location
NOTE
If Windows is installed in...
Then the HOSTS file resides in...
the WINDOWS directory
WINDOWS\SYSTEM32\DRIVERS\ETC
You may see more than one file with the name “Hosts.” Be sure to edit the
HOSTS file that does not have an extension.
If you do not see extensions on any of the files, select View> Options, and
go to the View tab. Clear Hide file extensions for known file types and
return to the ETC subdirectory.
To Verify the HOSTS File
1. Use Notepad to open the HOSTS file. The following entry should appear
at the end of the HOSTS file.
[IP address] [server name] #Machine running CCURE800 server
The entry above corresponds to the following:
[IP address][node name][#comment]
C•CURE 800/8000 Installation Guide
4–5
Check the HOSTS File
2. If necessary, change the IP address and node name (computer name) to
correspond to the Server computer on your network. The address and
name must match the address and name entered when TCP/IP was
configured.
If you are unsure of these settings, you can check the TCP/IP computer
name and address by accessing the Network icon on the Windows
Control Panel.
If you are not using CCURE as the host name for the Server, you must
change the default values for the host name in the Diag System utility. For
more information, see “Verify C•CURE Settings” on page 4-9.
3. If there is no entry in the HOSTS file, you must add the information
manually. Add the IP address and Server name using the information in
Step 1 as an example.
4. Save the HOSTS file and close Notepad.
5. Verify that the network is connected. See “Verify TCP/IP” on page 2-7.
4–6
C•CURE 800/8000 Installation Guide
Verify the SERVICES File
Verify the SERVICES File
Verify the SERVICES file after you install C•CURE 800/8000. The SERVICES
file resides in the directory indicated in Table 4-2.
Table 4-2: SERVICES FILE Directory Location
NOTE
If Windows is installed in...
Then the SERVICES file resides in...
the WINDOWS directory
WINDOWS\SYTEM32\DRIVERS\ETC
The SERVICES file does not have an extension.
To Verify the SERVICES File

NOTE
Use Notepad to open the SERVICES file. Make sure that the following
lines appear in the file exactly as shown below:
CFSRV
2500/tcp
#CCURE800: Progress CF database server
#JNSRV
2501/tcp
#CCURE800: Progress JOURN database server
JNSRV1
2502/tcp
#CCURE800: Progress JOURN database server1
JNSRV2
2503/tcp
#CCURE800: Progress JOURN database server2
JNSRV3
2506/tcp
#CCURE800: Progress JOURN database server3
JNSRV4
2505/tcp
#CCURE800: Progress JOURN database server4
CCDRVR
2600/tcp
#CCURE800: ApC Driver
NNSRV
2800/tcp
#CCURE800: iSTAR fast database download port
NNFTSRV
2801/tcp
#CCURE800: (FAST) iSTAR Driver
ERDBSRV
2900/tcp
#CCURE800:Enhanced Reporting database (CC8x_Journ)
Service names must be entered in upper-case characters.
C•CURE 800/8000 Installation Guide
4–7
Verify the SERVICES File
If you used service names other than the default names shown above, then
you should also change the references to these names in the Network
section of the C•CURE settings in the Diag System utility. See “Verify
C•CURE Settings” on page 4-9.
TIP
To avoid manually editing the SERVICES file, set up your services exactly
like the ones here.
Example:
1. 1. Save the existing SERVICES file as SERVICES.OLD in case you need
to recover it.
2. 2. Copy CCURE800\4GL\SERVICES.NEW to
WINDOWS\SYSTEM32\DRIVERS\ETC\SERVICES.
4–8
C•CURE 800/8000 Installation Guide
Verify C•CURE Settings
Verify C•CURE Settings
Verify the C•CURE settings under the following conditions:

Your server computer does not use CCURE as its host name.

The SERVICES file does not use the default service names, as listed in
Table 4-3 on page 4-10.
Use the C•CURE 800/8000 diagnostics utility to verify the settings in the
Network section. See the C•CURE 800/8000 Troubleshooting Guide for
information on using the System Diag Utility to edit and verify the
CCURE.INI file.
To Verify C•CURE Settings Using the C•CURE 800/8000 Diagnostics
Utility
1. In Windows, click Start>Programs>C•CURE System Diagnostics>Diag
System. After a wait of up to one minute, the CCURE 800/8000 Setup
(Diag CCURE) dialog box opens, as shown in Figure 4-3.
Figure 4-3: CCURE System Setup (Diag CCURE) Dialog Box
C•CURE 800/8000 Installation Guide
4–9
Verify C•CURE Settings
2. In the Section box, select Network. The Entry box displays network
entries.
3. Verify the appropriate entry values.
Example:
Make sure your server’s name in 4GLHost and DriverHost reflects the
correct name of the server on which you installed the C•CURE 800/
8000 software.
4. Click Validate to check the settings. If the entries are correct, the Possible
Problems box remains empty.
5. Click Apply Changes and Quit to edit the entries and exit this dialog box,
or click Apply Changes to edit the value without leaving this dialog box.
See the C•CURE 800/8000 Troubleshooting Guide for more information about
using the C•CURE 800/8000 Diagnostics Utility.
NOTE
If an illegal value is detected in this file, the system reverts to the default
value for that entry.
Table 4-3 shows the default values for the entries in the Network section of
the Diagnostics System utility.
Table 4-3: C•CURE Settings Network Section Default Entries
4–10
Entry
Default Value
Description
4GLHost
CCURE
The name of machine running Progress
database servers.
4GLProtocol
TCP
The Protocol used to communicate between
Progress database servers and Progress
clients.
ConfigService
CFSRV
The name of Progress CF database service.
DriverHost
CCURE
The name of machine running driver.
DriverProtocol
TCP
The Protocol used to communicate between
driver and monitoring station.
DriverService
CCDRVR
The name of driver service.
C•CURE 800/8000 Installation Guide
Disable DEP for HDVR
Table 4-3: C•CURE Settings Network Section Default Entries, continued
Entry
Default Value
Description
iSTARService
NNSRV
The name of iSTAR service.
JournalService1
JNSRV1
The name of Progress Journal 1 service.
JournalService2
JNSRV2
The name of Progress Journal 2 service.
Disable DEP for HDVR
DEP (Data Execution Prevention) needs to be disabled on the operating
system to view video.
Install Password Protection
C•CURE 800/8000 version 10.3 offers Enhanced Password Protection. This
feature is designed to increase the overall security of C•CURE 800/8000
applications. It gives you the ability to use the operating system to
authenticate C•CURE users and to lock and log user sessions based on
inactivity. See the C•CURE 800/8000 Enhanced Password Protection Installation
and Configuration Guide located on the C•CURE 800/8000 DVD.
C•CURE 800/8000 Installation Guide
4–11
Changing UAC Properties
Changing UAC Properties
If you are not the default administrator on a Windows 7, Windows 2008, or
Windows Vista Operating System, and UAC (User Account Control) is
turned on, you must change the C•CURE System icon properties to Run as
Administrator before shutting down or restarting the C•CURE 800/8000.
To Change UAC Properties for a Full Shutdown
1. On the Start menu, select C•CURE System.
2. Right-click the C•CURE System Full Shutdown icon and select
Properties within the context menu.
The Full Shutdown Properties dialog box opens.
3. Click the Advanced button.
4. In the Advanced Properties dialog box, select the Run as Administrator
check box.
5. Click OK and resume a full shutdown as described in “Shutting Down
and Starting Up the Server” on page 4-13.
To Change UAC Properties for a Full Startup
1. On the Start menu, select C•CURE System.
2. Right-click the C•CURE System Full Startup icon and select Properties
within the context menu.
The Full Startup Properties dialog box opens.
3. Click the Advanced button.
4. In the Advanced Properties dialog box, select the Run as Administrator
check box.
5. Click OK and resume a full startup as described in “Shutting Down and
Starting Up the Server” on page 4-13.
4–12
C•CURE 800/8000 Installation Guide
Shutting Down and Starting Up the Server
Shutting Down and Starting Up the Server
To Shut Down the Server

Double-click the C•CURE 800/8000 Full Shutdown icon in the
C•CURE 800/8000 Program folder.
- or -

Click Start and select Programs>C•CURE System>C•CURE System
Full Shutdown.
To Start Up the Server

Double-click the C•CURE 800/8000 Full Startup icon in the
C•CURE 800/8000 Program folder.
- or -

Click Start and select Programs>C•CURE System>C•CURE System
Full Startup.
Show/Hide the C•CURE 800/8000 Driver Console Window
You can view the Driver Console window of C•CURE 800/8000 after a
C•CURE System Full Startup.
1. Select All Programs > C•CURE System > C•CURE System Driver
Console, to start the executable DriverConsolW32.exe.
2. Click All Programs > C•CURE System.
3. Click Show or Hide Driver in the C•CURE System Diagnostics list to
show or hide the driver dialog box while the driver is running.
When the dialog box is visible, you can view various driver diagnostic
controls.
C•CURE 800/8000 Installation Guide
4–13
Accessing the Applications
Accessing the Applications
This section describes how to access the Administrative and Monitoring
Station applications.
The first time you access the Administration Client or the Monitoring Station
applications, you will receive the error message shown in Figure 4-4. All
nodes (computers) in the C•CURE 800/8000 security system should be
configured after the first login. If you do not configure the node on all
computers in your security system, only one un-configured node will be
allowed to access the server. See the C•CURE 800/8000 Software Configuration
Guide for node configuration information.
Figure 4-4: Node Listing Error
Administration Client
To Access the Administration Client
1. Click on the Administration Client icon, or select Start>All
Programs>C•CURE System>Administration Client.
You receive the error shown in Figure 4-4.
2. Click OK to continue with the log in. The System Login dialog box opens.
3. Enter manager for the username and for the password.
4. Configure the node as described in the C•CURE 800/8000 Software
Configuration Guide.
4–14
C•CURE 800/8000 Installation Guide
Changing the Default Date/Time Settings for RM LCD Messages
Monitoring Station
To Access the Monitoring Station
1. Click on Monitoring Station Client icon, or select Start>All
Programs>C•CURE System>Monitoring Station Client.
You receive the error shown in Figure 4-4.
2. Click OK to continue with the log in. The System Login dialog box opens.
3. Enter manager for the username and for the password.
4. Configure the node as described in the C•CURE 800/8000 Software
Configuration Guide.
Changing the Default Date/Time Settings for RM LCD Messages
The default date and time settings for RM (Reader Module) Reader LCD
messages are MM/DD/YY and a 12-hour clock, regardless of the language.
To change the RM reader LCD messages to use DD/MM/YY and a 24-hour
clock:
1. In the Administration Client, click on Hardware and select RM LCD
Messages.
2. In the RM LCD Message Selection dialog box, click Edit Default.
3. Under Display Formats, select DD/MM/YY and 24 from the drop-down
lists and click OK.
C•CURE 800/8000 Installation Guide
4–15
Changing the Default Date/Time Settings for RM LCD Messages
4–16
C•CURE 800/8000 Installation Guide
5
Upgrading C•CURE 800/8000
This chapter describes how to upgrade the C•CURE 800/8000 Server and the
Client using the Standard upgrade method. It also describes how to upgrade
the Client MSI.
VideoEdge
10.1 to 10.3 UPGRADE WARNING
C•CURE 800/8000 version 10.3 installs the VideoEdge 4.11 API, and
completely removes the VideoEdge API version 8.49 (NVRs version 3.0).
The VideoEdge 4.11 API is not compatible VideoEdge NVR version 3.0
and earlier. If you install C•CURE 800/8000 version 10.3, you must
upgrade your VideoEdge NVRs to version 4.01, or a later version that
VideoEdge API 4.11 supports.
In this chapter:

Upgrade Overview ......................................................................................................... 5-2

Server/Client Pre-Upgrade Tasks ................................................................................ 5-6

Standard Upgrade Procedure (Server and Client) ................................................... 5-11

Client MSI Upgrade Procedure................................................................................... 5-26

Using the Command Prompt (Client MSI)................................................................ 5-34
C•CURE 800/8000 Installation Guide
5–1
Upgrade Overview
Upgrade Overview
You must upgrade the Server computer before upgrading the Client
computers. All computers in the security system must be running the same
version of C•CURE 800/8000 software. You can only upgrade from the two
previous versions, 10.1.x or 10.2. If you are running an earlier version,
upgrade to version 10.1.x or 10.2 before upgrading to version 10.3.
The Client MSI can be upgraded on a Client computer, either locally or from a
remote location.
Upgrade Process
When the upgrade process begins, it checks the following:

For an existing version of C•CURE 800/8000

Verifies that you have administrative privileges
If C•CURE 800/8000 is not the correct version for the upgrade, or you do
not have sufficient permissions, the installation displays an error message
and exits.

5–2
Checks that the system meets the minimum requirements. If the computer
does not meet these requirements, the upgrade process displays a
warning message but you can still continue the update.
C•CURE 800/8000 Installation Guide
Upgrade Overview
Enhanced Reporting Database (Server only)
If Enhanced Reporting is already installed on your Server, you can choose to:

Install a new empty database.

Keep the existing database.
If Enhanced Reporting is not installed on your computer, you can install it
during the upgrade process. You must have a valid license to run the
Enhanced Reporting utility. You should also run DBLint once in cleanup
mode from the Server’s Diag System utility before using Enhanced Reporting.
Standard Upgrade Procedure Overview
Table 5-1 lists provides an overview of the steps to upgrade the
C•CURE 800/8000 Server and Client. The steps must be performed in order.
Table 5-1: Standard Upgrade Tasks (Server and Client) Overview
Step
Task
1
Check that C•CURE Servers and Clients have the correct
hardware, software, and free disk space requirements.
See...
 “C•CURE 800/8000 Server Minimum
Requirements” on page 1-4
 “C•CURE 800/8000 Client Minimum
Requirements” on page 1-7.
2
Log into the computer with administrative privileges
“Check System Privileges” on page 2-3
3
Complete all pre-upgrade tasks.
“Server/Client Pre-Upgrade Tasks” on
page 5-6
Backup the databases and other files that you want to keep.
“Backup the Databases and Files” on
page 5-7
4
If the C•CURE 800/8000 Administration and Monitoring Station
applications are open, close them, and then shut down the
C•CURE 800/8000 Server using the Full Shutdown function.
“Shutdown C•CURE 800/8000” on page 5-9
5
Close all other open applications, and disable virus checking
software.
6
Unplug the Sentinel (Server only).
C•CURE 800/8000 Installation Guide
5–3
Upgrade Overview
Table 5-1: Standard Upgrade Tasks (Server and Client) Overview, continued
Step
7
Task
See...
1. Start the C•CURE 800/8000 installation/upgrade program.
 “Standard Upgrade Procedure (Server
and Client)” on page 5-11
2. Upgrade the Server.
 “Server Upgrade” on page 5-16
3. Restart the computer.
4. Perform post-upgrade tasks.
8
1. Start the C•CURE 800/8000 installation/upgrade program.
 “Standard Upgrade Procedure (Server
and Client)” on page 5-11
2. Upgrade the Clients.
 “Client Upgrade (Standard Procedure)” on
3. Restart the computer.
page 5-23
Client MSI Upgrade Procedure Overview
Table 5-2 lists the steps to upgrade the C•CURE 800/8000 Client MSI
software on each computer in your security system. The steps must be
performed in order.
Table 5-2: Client MSI Upgrade Tasks Overview
Step
Task
See...
1
Check that C•CURE Clients have the correct hardware,
software, and free disk space requirements.
“C•CURE 800/8000 Client Minimum
Requirements” on page 1-7
2
Log into the computer with administration privileges.
“Check System Privileges” on page 2-3
3
Backup all files that are under the C•CURE System Client
folder. This includes maps, portraits, signatures, badge
layouts, and configuration files.
“Backup the Databases and Files” on page 5-7
Failure to do so will result in loss of all data.
If you are not sure what files to backup, please call Software
House Technical Support.
4
Close all applications and disable virus checking software.
5
Determine your method of accessing the Client MSI package:
 Access from the DVD
 Access from a remote location
5–4
C•CURE 800/8000 Installation Guide
“Methods to Access the DVD” on page 3-3
Upgrade Overview
Table 5-2: Client MSI Upgrade Tasks Overview, continued
Step
Task
See...
6
Start the C•CURE 800/8000 installation/upgrade program.
“Client MSI Upgrade Procedure” on
page 5-26.
7
Restart the computer.
C•CURE 800/8000 Installation Guide
5–5
Server/Client Pre-Upgrade Tasks
Server/Client Pre-Upgrade Tasks
The following tasks must be performed on all of the computers before you
upgrade the C•CURE 800/8000 Server and Clients.

Ensure that all C•CURE Server and Client computers meet the minimum
requirements. See “C•CURE 800/8000 System Requirements” on
page 1-1.

“Verify the License” on page 5-6

“Backup the Databases and Files” on page 5-7

“Check System Privileges” on page 5-8

“Shutdown C•CURE 800/8000” on page 5-9

“Run Dblint Check - CLEANUP Mode (Server)” on page 5-10

“Uninstall all Patches and Hot Fixes, if Applicable” on page 5-9
Verify the License
You must have a license for the new version of C•CURE 800/8000 before
upgrading the software.
5–6
C•CURE 800/8000 Installation Guide
Server/Client Pre-Upgrade Tasks
Backup the Databases and Files
Before upgrading from a previous version, you must shut down the
C•CURE 800/8000. Software House strongly recommends that you make
a backup of the configuration database and all journal databases before
you shut it down.
If you are unsure of the files that you need to back up, call Software
House Technical Support.

The C•CURE 800/8000 backup utility backs up the CF database and
the Current Journal.

You must perform individual backups for Prior Journals.

Before uninstalling the software, be sure to backup any data that you
want to keep, such as Portraits, Sounds, Signatures, Fingerprints,
badge layouts, CCURE.INI, CCUREID.INI, and configuration files.
In the Administrative application, select the Options menu and click
Backup to display the backup utility.
If you are upgrading the Client MSI using the Client MSI installer, you
must move all your data that you want to keep, such as Portraits, Sounds,
Signatures, and Fingerprints to different area on your computer, or
another drive.
Failure to do so will result in loss of all data.
See Table 5-3 for folder/files names and their locations.
Folder and file names and location are listed in Table 5-3.
Table 5-3: Folder and File Name and Locations to Backup
Folder or
File
Modified by
Server or Client
CCURE800\4gl\Database
Folder
Server
Admin and Driver, exclude *.lk files
CCURE800\4gl\Backups
Folder
Server
For backup files
CCURE800\4gl\Maps
Folder
Both
For Map files
CCURE800\4gl\Sounds
Folder
Both
For Sound files
Folder\Filename
Comments
C•CURE 800/8000 Installation Guide
5–7
Server/Client Pre-Upgrade Tasks
Table 5-3: Folder and File Name and Locations to Backup, continued
Folder\Filename
Folder or
File
Modified by
Server or Client
CCURE800\4gl\user
Folder
Both
Import/Export files
CCURE800\4gl\temp
Folder
Both
Reports, Events, Monitoring Privileges
CCURE800\4gl\reports
Folder
Both
For Reports (including Custom Reports)
CCURE800\Badging
Folder
Both
CCUREID (this is the default location, if
you configured to use a different
location, that folder should be used.)
CCURE800\Bin
Folder
Both
CCURE 800 application binary files.
CCURE800\Certificates
Folder
Both
Digital Certificate generation
CCURE800\ccure.ini
File
Server
CCURE800\GSPrefs.ini
File
Both
To set colors and buttons in the
Monitoring Station (Server and Client)
Folder
Server
Enhanced Database for Enhanced
Reporting (this is the default location, if
you configured to use a different
location, that folder should be used.)
ENReports
Comments
Diag800 setup
Check System Privileges
To perform the upgrade, you must have the appropriate Windows
permissions. You must be in the Administrators group, or have equivalent
privileges. See the Microsoft System Guide or your system administrator for
information.
If you are not the default administrator on a Windows 7, 2008, or Vista
Operating System, and UAC (User Account Control) is turned on, you must
change the icon properties to Run as Administrator before Shutting down the
C•CURE 800/8000 services.
“Changing UAC Properties” on page 4-12 describes the procedure.
5–8
C•CURE 800/8000 Installation Guide
Server/Client Pre-Upgrade Tasks
Shutdown C•CURE 800/8000
To Do a Full Shutdown of C•CURE 800/8000
1. Close the C•CURE 800/8000 Administration and Monitoring Station
applications on all computers.
2. Do a Full Shutdown of the C•CURE 800/8000 Server:
• Double-click C•CURE System Full Shutdown in the
C•CURE 800/8000 Program folder.
- or • Click Start and select Programs>C•CURE System>C•CURE System
Full Shutdown.
3. Close all open applications on the computer you are updating.
4. Disable virus checking software.
Uninstall all Patches and Hot Fixes, if Applicable
If you are upgrading to version 10.3 from 10.1 Patch 3 or later, or 10.2 Patch 2
or later, and are using Czech, Polish, Russian, or Turkish characters in the
C•CURE 800/8000 database, you must first uninstall all Patches and Hot
Fixes.
All Patches and Hot Fixes must be uninstalled in the reverse order that you
installed them to revert back to the base installation before you upgrade to
version 10.3.
Example:
Installed in the following order:
Remove in the following order:
1. 10.2.0
1. 10.2 Patch 4
2. 10.2 Patch 2
2. 10.2 Patch 3
3. 10.2 Hot Fix 1
3. 10.2 Hot Fix 2
4. 10.2 Hot Fix 2
4. 10.2 Hot Fix 1
5. 10.2 Patch 3
5. 10.2 Patch 2
6. 10.2 Patch 4
C•CURE 800/8000 Installation Guide
5–9
Server/Client Pre-Upgrade Tasks
Run Dblint Check - CLEANUP Mode (Server)
The Progress database interprets a period followed by a carriage return as a
delimiter, and will cause the upgrade to fail. For example, a period followed
by a carriage return in the instruction field of an event configuration. That
configuration would cause the load portion of the upgrade process to try
importing data into a non-existent database table. Dblint replaces periods
followed by a carriage return with a space.
To Run Dblint in CLEANUP Mode
1. Backup your databases, see “Backup the Databases and Files” on
page 5-7.
1. Select C•CURE System Diagnostics>Dblint Check- CLEANUP mode.
The C•CURE System DBLINT Database Audit dialog box opens.
2. Under Audit Options, select Do Cleanup and Prepare for Upgrade. All
other options should be unchecked.
3. Click on Audit.
When Dblint finds a period followed by a carriage return, it corrects them
by adding a space, eliminating false table header delimiter’s that would
be detected by Progress during the upgrade.
5–10
C•CURE 800/8000 Installation Guide
Standard Upgrade Procedure (Server and Client)
Standard Upgrade Procedure (Server and Client)
NOTE
If you cancel the upgrade or the upgrade fails, and you cannot restart the
upgrade, refer to the C•CURE 800/8000 Troubleshooting Guide.
To Upgrade the C•CURE 800/8000 Server and Client (Standard Method)
1. Ensure that you performed all pre-upgrade tasks. See “Server/Client PreUpgrade Tasks” on page 5-6.
2. Choose your method to access the C•CURE 800/8000 DVD (see
“Methods to Access the DVD” on page 3-3).
The Initial Selection browser, Figure 5-1, opens.
Figure 5-1: Initial Selection Browser
3. Click Install C•CURE 800/8000. The Installation splash screen,
Figure 5-2 on page 5-12, opens.
C•CURE 800/8000 Installation Guide
5–11
Standard Upgrade Procedure (Server and Client)
Figure 5-2: Installation Splash Screen
NOTE
If you receive a User Account Control message stating that the “program
is from an unknown publisher”, “Windows needs your permission to
continue”, or asking “do you want to allow the unknown publisher to
make changes to the computer”, click Yes or Run Program.
The InstallShield Wizard, Figure 5-3, opens and checks the system to see if it
meets minimum system requirements, such as disk space, CPU speed, system
RAM, screen resolution, and DirectX version.
Figure 5-3: Preparing to Install the Software
5–12
C•CURE 800/8000 Installation Guide
Standard Upgrade Procedure (Server and Client)
VideoEdge
10.1 to 10.3 UPGRADE WARNING
C•CURE 800/8000 version 10.3 installs the VideoEdge 4.11 API, and
completely removes the VideoEdge API version 8.49 (NVRs version 3.0).
The VideoEdge 4.11 API is not compatible VideoEdge NVR version 3.0
and earlier. If you install C•CURE 800/8000 version 10.3, you must
upgrade your VideoEdge NVRs to version 4.01, or a later version that
VideoEdge API 4.11 supports.
NOTE
If you are using Czech, Polish, Russian, or Turkish characters in the
C•CURE 800 database, you cannot upgrade the C•CURE System if
patches and hot fixes are installed on the system.
To upgrade, you must first uninstall all the patches and hot fixes - and in
the reverse order that you installed them.
See “Uninstall all Patches and Hot Fixes, if Applicable” on page 5-9 for
instructions about the order in which the patches and hot fixes must be
uninstalled.
If the minimum requirements are met, the C•CURE System Setup Maintenance Mode dialog box, Figure 5-4 on page 5-14, opens displaying
the C•CURE 800/8000 version and build number that will be installed on
the computer.
NOTE
The version and build numbers, shown in Figure 5-4 on page 5-14, will
match the version and build numbers you are installing.
C•CURE 800/8000 Installation Guide
5–13
Standard Upgrade Procedure (Server and Client)
Figure 5-4: Maintenance Mode Dialog Box
NOTES
If you are installing on a Windows operating system where both the video
vendor and Software House do not support the video protocol, you will
see an information dialog box listing the video API’s installed, but not
supported. Click OK to continue.
If the Intellex Network Client is already installed on your system, you are
prompted to approve the Intellex API version 5.0 upgrade. Click Yes to
continue with the C•CURE 800/8000 installation, or No to cancel the
installation.
4. Select Upgrade C•CURE System, and click Next to continue the
upgrade.
The License Agreement dialog box, Figure 5-5 on page 5-15, opens for
you to accept the license agreement for the version of the software that
you are installing. You can also click Print to print a hard copy of the
license agreement for your records.
5–14
C•CURE 800/8000 Installation Guide
Standard Upgrade Procedure (Server and Client)
Figure 5-5: License Agreement Dialog Box
5. Click Yes to accept the terms in the License Agreement and the System
Upgrade information dialog box, Figure 5-6, opens.
Figure 5-6: System Upgrade Dialog Box
6. Click Yes to update the existing version of C•CURE 800/8000.
The upgrade starts. Status messages appear indicating which components
are being updated.
7. Select from the following upgrades:
• If you are upgrading a Server, the System Setup Question dialog box
opens. Go to “Server Upgrade” on page 5-16, Step 2.
• If you are upgrading a Client, the Dealer Contact Information dialog
box opens. Go to “Client Upgrade (Standard Procedure)” on page 5-23,
Step 2.
C•CURE 800/8000 Installation Guide
5–15
Standard Upgrade Procedure (Server and Client)
Server Upgrade
This procedure upgrades the C•CURE 800/8000 Server.
To Upgrade the Server
1. Follow the procedures in “Standard Upgrade Procedure (Server and
Client)” on page 5-11, and then return to Step 2 of this section.
2. If you do not already have Enhanced Reporting installed, go to Step 3
on page 5-17.
If you already have the Enhanced Reporting Database installed, the
following System Setup Question dialog box opens:
NOTE
You must have a valid license for Enhanced Reporting to use this feature.
You can upgrade an existing Enhanced Reporting database, or install a
new one.
a. Click Yes to replace your existing Enhanced Reports Database with a
new blank Enhanced Reports Database, and go to Step 4 on page 5-18.
b. If you click No (to keep your existing database) the System Setup
Question dialog opens.
5–16
C•CURE 800/8000 Installation Guide
Standard Upgrade Procedure (Server and Client)
The Dealer Contact Information dialog box opens. Go to Step 4
on page 5-18.
3. If you do not have the Enhanced Reporting Database already installed,
the following System Setup Question dialog box opens:
a. Click No if you do not want to install the Enhanced Reporting
Database, and go to Step 4 on page 5-18.
If you click Yes, the Enhanced Reporting Destination Path dialog box
opens.
b. Click Next to accept the default destination path (root
directory\ENReports), or click Browse to change the installation
location.
NOTE
Software House recommends that you install Enhanced Reporting on a
separate physical drive.
Example:
If you install C•CURE 800/8000 on the C: drive, install Enhanced
Reporting on the D: drive.
C•CURE 800/8000 Installation Guide
5–17
Standard Upgrade Procedure (Server and Client)
c. Click Next to accept the destination path. The Dealer Contact
Information dialog box, Figure 5-7 on page 5-18, opens.
4. Enter the contact information about your dealer you want to appear in the
C•CURE 800/8000 Monitoring Station and Administration Client Help
About box, and click Next.
Figure 5-7: Dealer Contact Information Dialog Box
The Disk Information dialog box opens.
5–18
C•CURE 800/8000 Installation Guide
Standard Upgrade Procedure (Server and Client)
Figure 5-8: Disk Information Dialog Box
5. Click Next if you meet the sufficient disk space requirements.
NOTE
The installation aborts if you do not meet the minimum disk space
requirements
The System Setup Question dialog box opens prompting you to back up
your configuration and database files.
C•CURE 800/8000 Installation Guide
5–19
Standard Upgrade Procedure (Server and Client)
You must back up your existing configuration files and journal database
prior to upgrading the C•CURE System. The installation will upgrade the
existing databases which may result in the loss of data. See“Backup the
Databases and Files” on page 5-7.
6. Click No to stop the upgrade, and back up the configuration files and
databases.
- or Click Yes to continue the upgrade.
If you cancel the installation after this point, you cannot recover the
C•CURE system unless you have a full backup of the database.
If you click Yes to continue the upgrade, the system displays messages to
inform you that it is performing the database upgrade.
7. Click OK to continue.
Setup exports the database. System messages inform you about the
software being installed, updates to the desktop, reinstalling system
components, and configuring system settings.
• The upgrade process also informs prompts you to unplug the Sentinel.
• If you have an international version of C•CURE 800/8000, the Choose
Language dialog box opens asking you which language(s) to upgrade.
Select the language, and click Next or OK.
When the installation program finishes moving files, the System Setup
Question dialog box opens.
5–20
C•CURE 800/8000 Installation Guide
Standard Upgrade Procedure (Server and Client)
8. Click Yes to enter the license information now. See Appendix A,
“Licensing” for license information.
If you have chosen to upgrade a C•CURE system license with redundancy
capability, a cautionary message appears. Please consult the Autostart
Training materials for further information (only available to certified
integrators).
Status messages indicate upgrades to the Enhanced Reporting database,
third-party component installation, Environment Variables, registering
program files, and completing the upgrade installation process.
If you received any warnings during the upgrade, the system displays a
dialog box listing the number of warnings. You can view these warnings
in the INSTALL.LOG file. The INSTALL.LOG file is located in the
CCURE800 root directory (%cc800root%). Call the Software House
Customer Support Center if you need assistance.
If the upgrade completes without errors, the System Setup Maintenance Complete dialog box, Figure 5-9 on page 5-21, opens.
Figure 5-9: Setup Complete Dialog Box
9. Select Yes, I want to restart my computer now, and then Finish to close
the C•CURE 800/8000 Setup program and restart the computer.
C•CURE 800/8000 Installation Guide
5–21
Standard Upgrade Procedure (Server and Client)
NOTE
Maximum Clearances:
After the upgrade, please check the maximum number of clearances to
ensure that the setting is still appropriate with the database. For example,
if the configuration has 1000 clearances, the setting should be equal to or
greater than 1000.
5–22
C•CURE 800/8000 Installation Guide
Standard Upgrade Procedure (Server and Client)
Client Upgrade (Standard Procedure)
This procedure upgrades the C•CURE 800/8000 Client.
To Upgrade the Client:
1. Follow the procedures in “Standard Upgrade Procedure (Server and
Client)” on page 5-11, and then return to Step 2 of this section.
Figure 5-10: Dealer Contact Information Dialog Box
2. Enter the contact information about your dealer that you want to appear
in the C•CURE 800/8000 Monitoring Station and Administration Client
Help About box, and click Next.
The Disk Status Information dialog box,Figure 5-11 on page 5-24, opens.
C•CURE 800/8000 Installation Guide
5–23
Standard Upgrade Procedure (Server and Client)
Figure 5-11: Disk Status Dialog Box
3. Click Next if you have the sufficient disk space requirements.
NOTE
If there is insufficient disk space to install the software, the system
displays an error message and exits.
The System Setup question dialog box opens reminding you that the
server must be upgraded before the client.
4. Click No if you did not upgrade the Server, and the upgrade exits.
Click Yes and the upgrade procedure starts.
Status messages appear indicating third-party component installation,
configuring environmental variables, registering program files, and
completing the upgrade installation process.
5–24
C•CURE 800/8000 Installation Guide
Standard Upgrade Procedure (Server and Client)
If you received any warnings during the upgrade, the system displays a
dialog box listing the number of warnings. You can view these warnings
in the INSTALL.LOG file in the CCURE800 directory.
If the upgrade completes without errors, the Maintenance Complete
dialog box, Figure 5-12, opens.
Figure 5-12: Setup Complete Dialog Box
5. Select Yes. I want to restart my computer now, and then Finish to close
the C•CURE 800/8000 Setup program and restart the computer.
C•CURE 800/8000 Installation Guide
5–25
Client MSI Upgrade Procedure
Client MSI Upgrade Procedure
You can upgrade the Client MSI on a Client computer, either locally or from a
remote location.
You must backup all data that you want to keep, such as badges, portraits,
sounds, signatures, fingerprints, and custom folders to a different area on
your computer, or another drive. The upgrade process deletes all folders
and files associated with the C•CURE System Client folder. Failure to do
so will result in loss of all data.
See “Backup the Databases and Files” on page 5-7.
NOTE
Silent upgrade installations, in which no GUI is used, that pass
CCURESVRMACHINE, CCURESVRIPADDRESS or
DEALERCONTACTINFO changes, must also pass along
CCUREINI_CHANGE=1 as an extra parameter. This prevents the
installation from replacing the command line data back to the pre-install
data (default values). You must provide values for all three properties
regardless of whether they are changing or not. This prevents the values
from reverting back to their default values in the CCURE.INI file.
Once the install process has completed, you will need to restart your
computer.

If you run the installation through the GUI you have the choice of
restarting the computer.

If you run the installation silently, the computer is restarted
automatically.
The Client MSI file, CCURESystemClient.exe, is located in the Installs
directory on the C•CURE 800/8000 DVD in the RemoteClient folder.
To Upgrade the Client MSI
1. Ensure that you performed all pre-upgrade tasks. See “Server/Client PreUpgrade Tasks” on page 5-6.
2. Choose your method to access the C•CURE 800/8000 DVD (see
“Methods to Access the DVD” on page 3-3).
5–26
C•CURE 800/8000 Installation Guide
Client MSI Upgrade Procedure
3. Double-click on the CCURESystemClient.exe file.
NOTE
If you receive a User Account Control message stating that the “program
is from an unknown publisher”, “Windows needs your permission to
continue”, or asking “do you want to allow the unknown publisher to
make changes to the computer”, click Yes or Run Program.
4. Select a language to use for the installation from the drop-down menu
and click OK.
The Windows Installer Preparing to Install box, Figure 5-13, opens.
Figure 5-13: Preparing to Install Dialog Box
The Welcome dialog box, Figure 5-14 on page 5-28, opens.
C•CURE 800/8000 Installation Guide
5–27
Client MSI Upgrade Procedure
Figure 5-14: Welcome Dialog Box
NOTE
If there is insufficient disk space to install the software, the system
displays the Out of Disk Space dialog box. You can select to install the
Client MSI on another drive with sufficient disk space or exit the
installation.
5. Click Next to continue the upgrade. The Maintenance Mode dialog box,
Figure 5-15 on page 5-29, opens.
5–28
C•CURE 800/8000 Installation Guide
Client MSI Upgrade Procedure
Figure 5-15: Maintenance Mode Dialog Box
6. Click Next.
The C•CURE System Client Upgrade warning dialog box opens.
Figure 5-16:
7. Click Yes to continue with the upgrade, or click No to stop the upgrade.
The License Agreement dialog box, Figure 5-17 on page 5-30, opens.
C•CURE 800/8000 Installation Guide
5–29
Client MSI Upgrade Procedure
Figure 5-17: License Agreement Dialog Box
8. If you agree with the license terms, select the “I accept the terms in the
license agreement” option and click Next to continue. You may also
select Print to output a hard copy to your printer for your records.
The Dealer Contact Information dialog box, Figure 5-18, opens.
Figure 5-18: Dealer Contact Information Dialog Box
5–30
C•CURE 800/8000 Installation Guide
Client MSI Upgrade Procedure
9. Enter the contact information about your dealer that you want to appear
in the C•CURE 800/8000 Monitoring Station and Administration Client
Help About box, and click Next.
The Ready to Install the Program dialog box, Figure 5-19, opens.
Figure 5-19: Ready To Install the Program Dialog Box
10. Click Install. The Installing C•CURE System Client dialog box,
Figure 5-20 on page 5-32, opens.
C•CURE 800/8000 Installation Guide
5–31
Client MSI Upgrade Procedure
Figure 5-20: Installing C•CURE System Client Dialog Box
Status messages appear indicating which components are being installed.
The system displays messages about configuring system settings,
configuring third-party software, and registering program files.
NOTE
If the installation completes with errors or warnings, the Setup dialog box
displays an informational message informing you that there were errors.
See the installation log file for more information. The default installation
log file is located in %temp%\CCURESystemClient.log. Call the Software
House Customer Support Center if you need assistance.
The InstallShield Wizard Completed dialog box, Figure 5-21 on page 5-33,
opens.
5–32
C•CURE 800/8000 Installation Guide
Client MSI Upgrade Procedure
Figure 5-21: Completed Dialog Box
11. Click Finish.
The C•CURE System Client Installer Information dialog box opens
reminding you to restart your computer for the configuration changes to
take effect.
12. Click Yes to restart your computer.
Upon restart, Windows completes the C•CURE System Client
installation.
13. Restart you computer again, if prompted to do so.
C•CURE 800/8000 Installation Guide
5–33
Using the Command Prompt (Client MSI)
Using the Command Prompt (Client MSI)
To Upgrade the Client MSI
1. From the Start menu, select Run and type cmd.
2. Click OK to display the command prompt.
3. To run an upgrade through the command prompt, enter the following
command on a single line:
CCURESystemClient.exe
/V"/l*v install_gui.log"
4. Press Enter to begin the upgrade.
5–34
C•CURE 800/8000 Installation Guide
A
Licensing
This appendix contains information about the C•CURE 800/8000 license.
If you did not enter license information during the Server installation, or the
Server upgrade procedure, you must enter the license information before you
can use C•CURE 800/8000.
In this appendix:

Opening the C•CURE 800 License Application ........................................................ A-2

Entering License Information....................................................................................... A-4
C•CURE 800/8000 Installation Guide
A–1
Opening the C•CURE 800 License Application
To Open the C•CURE License Application in Edit Mode
1. Log into Windows with an account that gives you permission to execute
the C•CURE 800 License application.
2. Click Start and select Programs>CCURE System>CCURE System
License Registration. The C•CURE 800 License application opens and
displays the System tab.
Figure A-1: License Dialog Box - System Tab
A–2
C•CURE 800/8000 Installation Guide
Opening the C•CURE 800 License Application
When updating licensing information in a field with a question mark [?]:

Use the TAB key to move to the field, or select the question mark, and
then type the correct registration information over the highlighted
mark

Do not enter information by placing the cursor to the right of the
question mark and pressing BACKSPACE on your keyboard to delete
the mark. Doing so will make your entry invalid

Do not type slashes while entering the date.
To Open the C•CURE 800 License Application in Read-only Mode
1. From the C•CURE 800/8000 Administration Client select Help>About
C•CURE 800/8000. The About dialog box opens.
2. Click Licensing Details. The License program opens in read-only mode.
C•CURE 800/8000 Installation Guide
A–3
Entering License Information
Once you open the Licensing application, refer to the C•CURE 800/8000
License information to enter valid values to register the software or update
your licenses.
NOTE
You must have a valid system license to run C•CURE 800/8000
version 10.3. If any information you enter in the license application is
incorrect or incomplete, a warning message appears when you click OK.
You must correct the information in the System tab and Options tab
before you can run the system.
C•CURE System Tab
To Use the System Tab
1. Enter the license values from the license information on the System tab
(see Table A-1):
2. If the information you enter in this tab is correct and complete, System
validated is selected.
You must enter the exact words and numbers that appear on the C•CURE
800/8000 License information.
Table A-1: License Information on the System Tab
A–4
Field
Description
System serial number
Specifies the system serial number that identifies your system.
If this value changes, the other values on this tab also change.
Software version number
Specifies the version number of the
C•CURE 800/8000 software. Enter v10.3x for any version of
v10.3.x
Model number
Specify the quantity and type of C•CURE 800/8000 features
available to this license.
C•CURE 800/8000 Installation Guide
Entering License Information
Table A-1: License Information on the System Tab, continued
Field
Description
Demo System
Specifies that the system is for demonstration only, with limited
capabilities. Do not select this option when entering C•CURE
800/8000 License Information.
Sentinel number
Specifies the license number of the sentinel shipped with this
machine. The sentinel is a device that is attached to the
server’s printer port (LPT1) or USB port. Your server must have
a sentinel to run C•CURE 800/8000.
Warranty/SSA expiration
date
Specifies when the software maintenance agreement expires.
When you log into the Monitoring Station, the system warns you
30 days in advance that the agreement is scheduled to expire.
The default expiration date is 30 days, but you can set any time
period by changing the SSAWarnPeriodDays parameter in the
Monitoring Station section of the CCURE.INI file. (You access
this file from the Diagnostic System in the CCURE
Diagnostics program group).See the C•CURE 800/8000
Troubleshooting Guide for more information.
System expiration date
Specifies when the system license expires. The system does
not operate after this date. If the field is blank, there is no
expiration date.
Number of inputs
Specifies the number of readers, inputs, and outputs that your
system can use. You are limited to the total number of items
that are online at one time, not to the total number of items
configured.
Example:
Number of outputs
Number of readers
Whenever a reader is put online, the system ensures that
no more than the limited number of readers are online; if
the limit is exceeded, the user cannot save changes to the
reader until it is put offline (the reader limit refers to card
readers, not doors).
Number of Badging
Stations
Specifies the number of badging layout and printing stations
that you can have.
Number of Nodes
Specifies the number of copies of the
client software that you purchased. When you log into the
Monitoring Station and Administration Client, the system
validates you as a client by looking at the nodes table.
Simultaneous nodes
Specifies the number of client computers that can run C•CURE
800/8000 at one time. You can run one or more instances of the
Monitoring Station, Administration Client, or both, on a single
computer, and still count as a single user.
C•CURE 800/8000 Installation Guide
A–5
Table A-1: License Information on the System Tab, continued
Field
Description
Registration key (Key
Code)
Specifies the registration key for the system license. This
registration key verifies that the values on the system licenses
are correct and validates all the options on your system.
C•CURE Options Tab
The C•CURE 800/8000 License Options tab contains a list of all the
options available on the C•CURE 800/8000 system. Depending on the
license key code you supply in the System tab, the appropriate options
are validated and selected.
To Verify and Use C•CURE Options
1. Click the Options tab, Figure A-2 on page A-7, to verify that all the
options you purchased are selected.
2. Once you have a licensed option, you can choose to deactivate or activate
it by clearing or selecting the option on this tab.
A–6
C•CURE 800/8000 Installation Guide
Entering License Information
Figure A-2: CCURE800 License Dialog Box with the Options Tab
Options Available on a C•CURE 800/8000 System
The following section lists and describes all available options in the three
major sections on the Options tab.

BiDirectional license options
These options are third-party device integration options. You can use the
C•CURE bi-directional serial interface to integrate third-party devices
with the C•CURE 800/8000 system. Refer to the C•CURE 800/8000
Advanced User Guide for more information about bi-directional devices.
See Table A-2 on page A-7 for descriptions of these options.
Table A-2: BiDirectional License Options
Option
Description
APT-2
This device is an alarm panel that monitors fire
alarms, burglar alarms, forced entry, and other
security activities. You can connect an APT-2 alarm
panel to a C•CURE system by using a bi-directional
interface.
C•CURE 800/8000 Installation Guide
A–7
Table A-2: BiDirectional License Options, continued
Option
Description
General Purpose
The General Purpose interface is a programmable bidirectional interface that provides a general mode of
communication between the software device receiver
and the third-party device.
Inovonics
This device consists of the Inovonics serial receivers
and wireless transmitters. The wireless transmitters
communicate duress to the serial receivers. The
receivers use a bi-directional gateway to transmit the
message to the C•CURE system.
RAD2
The Radionics interface (RAD2) provides an SIA
interface to the C•CURE 800/8000. A third-party
device can send messages using a Radionics
receiver to a C•CURE 800/8000 system, via a bidirectional serial interface.
Stentofon
This device is the AlphaCom M Stentofon intercom.
You can connect a Stentofon intercom to the
C•CURE 800/8000 system using a bi-directional
interface. The Stentofon intercom can:
 Initiate a call
 Terminate a call
 Obtain the firmware version

NetVue DVMS license options
The C•CURE NetVue Digital Video Management System (DVMS) option
provides seamless integration of network digital video management with
C•CURE 800/8000 Access Control Systems. NetVue supplies a
connection between access and control events and video events.
NetVue communicates with the following video servers:
• Intellex
• Integral
• NICE
• Pelco Dx8100
• Loronix
• Nextiva
A–8
C•CURE 800/8000 Installation Guide
Entering License Information
• Video Edge
• HDVR

General Options
Table A-3 lists General options available with the C•CURE 800/8000 system.
Table A-3: General Options
Option
Description
Area Lockout
This feature allows you to configure an area to prevent
specified personnel or personnel groups from entering
an area for a specified period of time.
Asset Manager
This option allows you to track assets by transponders.
The movement of assets can be controlled by who and
or when an asset can be moved.
Broadcast Messenger
Also known as Unlimited Paging, this feature allows
you to configure a page and associate it with an event.
When the event activates, the message is sent to the
person defined as the recipient. With Broadcast
Messenger, you can define unlimited recipients for the
page.
Carpool Antipassback
This feature works similarly to the Antipassback
feature. It enforces antipassback on a group of
individuals configured as a carpool group. It allows you
to change the Passback information in multiple
personnel records from a single card read.
CCURE Central Client
This feature allows you to duplicate personnel data
between a C•CURE Central Server and local C•CURE
800/8000 Servers.
Central Monitoring Client
Central Monitoring allows you to monitor multiple
C•CURE 800/8000 servers from one monitoring
station. You can use only one guard station to monitor
several C•CURE 800/8000 systems.
CF Database Import/Export Tool
This option allows you to use the C•CURE
Configuration Import Export Utility to import and export
CF data via a Microsoft Excel spreadsheet.
NOTE: Microsoft Excel must be installed on your
system.
C•CURE 800/8000 Installation Guide
A–9
Table A-3: General Options, continued
Option
Description
Door Monitoring
This option allows you to implement increased security
for sites with complex requirements, such as airports or
hospitals. Advanced doors support additional
monitoring inputs and lock-sensing equipment.
Enhanced Reporting
This option provides an add-on reporting module to the
C•CURE 800/8000, that can export journal data to an
external reporting database.
Guard Tour
The option allows you to specify where and when a
guard should check in at a designated tour stop or area
while doing guard rounds.
iSTAR Intrusion Zone/Keypad
Command
This option allows you to set up intrusion zones and
keypad commands:
 An intrusion zone is a user-defined group of doors,
inputs, and actions that delineate a physical area
monitored for alarms.
 A keypad command is a unique sequence of
numbers, entered on a keypad, that activates a
C•CURE 800/8000 event.
A–10
Real-Time API
This option allows you to use the
C•CURE 800/8000 Real-time API to write a custom
application with the ability to establish a real-time twoway communications link with a C•CURE 800/8000
Server.
Personnel API
This option allows you to use the
C•CURE 800/8000 Real-time API to import or export
personnel records to the C•CURE 800/8000 Server.
LDAP Personnel Import RTAPI
This option allows you to import personnel records to
the C•CURE 800/8000 Server from an external
Lightweight Directory Access Protocol - compliant data
source.
Redundancy
This option allows you to configure a redundant system
so files on a secondary C•CURE 800/8000 system are
updated with changes to files on a primary
C•CURE 800/8000, as the changes occur.
C•CURE 800/8000 Installation Guide
Entering License Information
Table A-3: General Options, continued
Option
Description
Threat Level
This option allows you to change the operation of your
security system based upon risk assessment as
defined by your administrator. A separate license is
required.
This feature can be used for basic fire evacuation or a
more comprehensive, full system lock down. It also
includes clearance filtering. For more information, refer
to the C•CURE 800/8000 Software Configuration
Guide.
NOTE
Password Protection is a standard feature. However, you need to install
this feature from the DVD separately.
See the C•CURE 800/8000 Enhanced Password Protection Installation and
Configuration Guide located on the C•CURE 800/8000 DVD for more
information.
C•CURE 800/8000 Installation Guide
A–11
A–12
C•CURE 800/8000 Installation Guide
B
Uninstalling C•CURE 800/8000
This appendix describes the process of uninstalling an existing version of the
C•CURE 800/8000 software from your system.
In this appendix:

Uninstalling Overview ................................................................................................... B-2

Before Uninstalling C•CURE 800/8000 ...................................................................... B-3

Uninstalling the Standard C•CURE 800/8000 Server and Client ........................... B-4

Uninstalling C•CURE 800/800 Client MSI ................................................................. B-7
C•CURE 800/8000 Installation Guide
B–1
Uninstalling Overview
This chapter describes how to uninstall software from the Server computer
and from each Client computer in your security system. Both the standard
and the Client MSI methods of uninstalling are described.
The Uninstall process removes the Intellex API from the standard server and
client installation only. When the Intellex API is removed, shared components
required for the network client are also removed on the computer that were
installed by Software House, including the C•CURE 800/8000 application
and corresponding third-party components.
Because C•CURE 800/8000 shares the Intellex API with the Intellex
Network Client, the uninstall process removes the Network Client
software.
After the uninstall process completes, you must reinstall the Network
Client software on your computer before using Intellex Network Clients.
B–2
C•CURE 800/8000 Installation Guide
Before Uninstalling C•CURE 800/8000
Before Uninstalling C•CURE 800/8000
Before uninstalling the software, back up the system, shut down the driver,
and uninstall any C•CURE 800/8000 hot fixes or patches. Restart the
computer when the process completes.
Back up Important Data
If you want to save any data, be sure to backup your data before you shut
down the C•CURE 800/8000.

The C•CURE 800/8000 backup utility backs up the CF database and the
Current Journal.

You must perform individual backups for Prior Journals.
Before uninstalling the software, be sure to backup any data that you want to
keep, such as configuration databases, all journal databases, Portraits, Sounds,
Signatures, Fingerprints, badge layouts, CCURE.INI, CCUREID.INI, and
configuration files.
If you are unsure of the files that you need to backup, call Software House
Technical Support.
Shut Down C•CURE 800/8000
Shut down C•CURE 800/8000.

Double-click the C•CURE System Full Shutdown icon in the
C•CURE 800/8000 Program folder.
- or -

Click Start and select Programs>C•CURE System>C•CURE System
Full Shutdown.
C•CURE 800/8000 Installation Guide
B–3
Uninstalling the Standard C•CURE 800/8000 Server and Client
If you are uninstalling C•CURE 800/8000 and cancel the uninstall
Figure B-1 may appear. Select “This program uninstalled correctly”. No
further action is required.
DO NOT select “Uninstall using recommended settings”. This selection
tags the CCURE System setup.exe to run in compatibility mode. C•CURE
800/8000 is not supported in this mode, and you will not be able to
reinstall the software. Contact Software House Technical Support if you
accidentally select this option.
Figure B-1: Program Compatibility Assistant
To Uninstall the C•CURE 800/8000 Software
1. Backup any files that you want to save. See “Back up Important Data” on
page B-3.
2. On the Windows Start menu, select Control Panel.
B–4
C•CURE 800/8000 Installation Guide
Uninstalling the Standard C•CURE 800/8000 Server and Client
3. Select Programs and Features and right-click and select the uninstall or
change option.
4. Select C•CURE System from the list and right-click to select the
Uninstall option.
5. Click Yes to uninstall C•CURE 800/8000.
Clicking Yes in the C•CURE System Setup - Maintenance Mode dialog
box will remove all C•CURE 800/8000 components from your system.
You will not be able to run any C•CURE 800/8000 applications and files
under the CCURE800 directory, including Portraits, Badges, Signatures,
Sounds, and Fingerprints.
The uninstall process ensures that C•CURE 800/8000 and related services
are stopped and displays informational messages about which
components are being removed from the computer. If you are
uninstalling a server, the Remove Sentinel message appears.
When the uninstall of the C•CURE 800/8000 software is complete, the
C•CURE System Setup - Setup Complete dialog box opens.
6. Click Yes to restart your computer.
NOTE
You must restart your computer after uninstalling the C•CURE 800/8000
System. You will be unable to re-install C•CURE 800/8000 if you do not
restart your computer.
C•CURE 800/8000 Installation Guide
B–5
7. Click Finish to exit from the uninstall program. When you click Yes to
restart your computer, the uninstall program will shut down all running
applications and restart your computer.
NOTE
When you click Yes to restart your computer, you may receive the
following Program and Features message:
“An error occurred while trying to uninstall C•CURE System. It may
have already been uninstalled.
Would you like to remove C•CURE System from the Program and
Features list?”
Ignore this message, no action is necessary. Your computer will restart
automatically.
8. After the system restarts, return to the Add/Remove Programs Properties
dialog box from the Control Panel to verify that C•CURE System is no
longer listed.
B–6
C•CURE 800/8000 Installation Guide
Uninstalling C•CURE 800/800 Client MSI
Uninstalling C•CURE 800/800 Client MSI
Use the uninstall mode to remove an existing C•CURE 800/800 client
installation. This operation can be run from the Control Panel’s Add/Remove
Programs or directly from the .msi file itself, using the Remove option as
shown in Figure B-4.
Using the Client MSI to Uninstall C•CURE 800/8000
1. Backup any files that you want to save. See “Back up Important Data” on
page B-3.
2. Select Settings>Control Panel>Add or Remove Programs from the Start
menu to uninstall the C•CURE 800/800 application. Figure B-2 shows the
Add or Remove Programs screen and the Change button that displays.
Figure B-2: Windows Add or Remove Programs Screen
3. Select the C•CURE System Client and click Change to display the
Maintenance Welcome dialog box, as shown in Figure B-3 on page B-8.
C•CURE 800/8000 Installation Guide
B–7
Figure B-3: Client MSI C•CURE System Client Welcome Dialog Box
4. Click Next to continue.
5. Select the Remove option in the C•CURE System Setup maintenance
dialog box to continue the uninstall operation.
Figure B-4: Client MSI C•CURE System Client Remove Option
6. Click Next to continue. The Remove the Program dialog box, Figure B-5
on page B-9, opens.
B–8
C•CURE 800/8000 Installation Guide
Uninstalling C•CURE 800/800 Client MSI
Figure B-5: Client MSI C•CURE System Client Remove Button
7. In the Remove the Program dialog box, click the Remove button to begin
the software removal process.The C•CURE System Client InstallShield
Wizard displays the Uninstalling dialog box.
Figure B-6: Client MSI C•CURE System Client Uninstall
C•CURE 800/8000 Installation Guide
B–9
8. When the Uninstall Completed dialog box, shown in Figure B-7 on
page B-10, appears, click Finish.
Figure B-7: Client MSI C•CURE System Client Uninstall Completed
9. If you are prompted to restart, restart your computer.
Using the Command Prompt to Uninstall the Client MSI
1. Backup any files that you want to save. See “Back up Important Data” on
page B-3.
2. From the Start menu, select Run and type cmd.
3. Click OK to display the command prompt.
4. Enter the following command:
CCURESystemClient.exe /x
5. Press Enter to run an uninstall.
See Table 3-4 on page 3-52 for a list of commands.
B–10
C•CURE 800/8000 Installation Guide
C
Using the Enhanced Reporting Database
Conversion Utility
This appendix describes how to upgrade an existing Enhanced Reporting
database (prior to version 10.0) to the latest release using the Enhanced
Reporting Database Conversion Utility.

If you have more then one Enhanced Reporting Database, you need to run
this utility for each of them.

The Enhanced Reporting Database Conversion Utility must be run from
the Server computer.

Run the Enhanced Reporting database conversion utility after your
C•CURE 800/8000 upgrade, and before using your Enhanced Reporting
Database:

All configured journal export processes must be offline.

All reports that use the Enhanced Reporting Database must be stopped.
To Run the Enhanced Reporting Database Conversion Utility:
1. Select Start>Programs>C•CURE System Diagnostics>Enhanced
Reporting Database Conversion Utility.
You can also click the shortcut icon
in the C•CURE System
Diagnostics program group to launch the utility.
The Enhanced Reporting Database Conversion Utility dialog box opens,
as shown in Figure C-1. The fields are described in Table C-1 on page C-3.
C•CURE 800/8000 Installation Guide
C–1
Figure C-1: Enhanced Reporting Database Conversion Utility Dialog Box
2. In the Host name field, enter the name of the computer where the Journal
Export database is installed.
3. In the Service name field, enter the name of the Windows services file
used to connect to the Journal Export database. The default service name
is ERDBSV and usually does not need to be changed.
4. In the Database name field, enter the name of your Journal Export
database. The default value is CC8X_Journ.
5. In the Database user ID field, enter the User name to be used in
connecting to the Journal Export database. The default value is
MANAGER.
6. In the Password field, enter the password for the user name entered in the
Database user ID field. There is no default value.
7. Click Test Progress connection to database to verify that the utility can
connected to your database using this user name and password.
8. Click Start Conversion to begin the database conversion process.
If the conversion process fails, the utility displays a detailed error
message. When all related problems that are listed in the error message
are solved, you can run this utility again to complete the conversion.
9. When the conversion process ends, you can resume using your Journal
Export database.
C–2
C•CURE 800/8000 Installation Guide
Table C-1: Enhanced Reporting Database Conversion Utility Fields and Buttons
Field/Button
Description
Host name
The computer name where the Journal Export database is
installed. The default value is null.
Service name
The service name from the Windows services file used to connect
to the Journal Export database. The default value is ERDBSRV.
Database name
The name of the database Journal Export database. The default
value is cc8x_journ.
Database user ID
The user name used to connect to the Journal Export database.
The default value is MANAGER.
Database password
The password for the user name you entered in the Database user
ID field. The default value is null.
Test Progress
connection to database
When you click this button, the utility attempts to connect to the
Journal Export database you specified in the Database name field.
Start Conversion
Click this button to begin the conversion process.
Close
Click this button to close the utility.
C•CURE 800/8000 Installation Guide
C–3
C–4
C•CURE 800/8000 Installation Guide
Index
.NetFramework 1-6, 1-8, 2-3
Backup database and files 5-7
Symbols
Badging Stations A-5
%cc800root% environment variable 3-25, 3-34,
5-21
BiDirectional license options A-7
A
Access
Administration Client 4-14
Monitoring Station 4-15
Accessing the DVD 3-3
local computer 3-3
over the network 3-4
Administrative privileges 3-2
Advanced Properties 4-12
ALLUSERS 3-51
APT-2 A-7
Area Lockout A-9
B
Backup
database and files 5-7
Backup device 1-5
Binaries, database 3-55
Broadcast Messenger A-9
Browse Contents button 3-35
Browser
requirement
Client 1-8
Server 1-6
C
C•CURE
Central Client A-9
Options Tab A-6
System B-5
root directory 3-55
uninstalling software B-4
System Setup maintenance dialog box B-8
System Tab A-4
User documents
copying to hard disk 4-4
Manuals directory
copying to hard drive 4-4
C•CURE System
changing Properties on the Windows Server
2008 or Vista Operating System 4-12,
5-25
Diagnostic utility 4-9
C•CURE 800/8000 Installation Guide
Index–1
Index
Full Startup 4-12
RAM 1-8
C•CURE System
Setup (Diag CCURE) dialog box 4-9
Client Installation
Enter Server Name Dialog box 3-27
Carpool Antipassback A-9
Client installation
procedure (standard) 3-27
Caution symbol x
CCURE.INI file
editing 4-9
CCURESVRIPADDRESS 3-51
CCURESVRMACHINE 3-51
Central Monitoring Client A-9
CF Database Import/Export Tool A-9
Changing
default date/time 4-15
Changing Properties on the Windows Server
2008 or Vista OS 4-12, 5-25
Checking system privileges 2-3
Checklist 2-10
Client
minimum requirements 1-7
MSI installation 3-2
OS minimum requirements 1-7
pre-installation task
choose language 2-6
pre-installation tasks 2-2
checking system privileges 2-3
disable virus checking 2-6
set screen fonts 2-6
set system clock 2-6
recommendations
OS 1-17
requirement
browser 1-8
CPU 1-8
free disk space 1-8
keyboard 1-7
mouse 1-7
Network adaptor card 1-7
Index–2
C•CURE 800/8000 Installation Guide
Client MSI
backup file/folder locations 5-7
installation
Browse button 3-35
procedure 3-35
installation procedure overview 3-6
Client MSI installation 3-35
Clients
number of A-5
Command Prompt
run an upgrade through the 5-34
to Install C·CURE 800/8000
using the 3-51, 3-53
to Uninstall C·CURE 800/8000
using the 3-54, B-10
to Upgrade C•CURE 800/8000, using the
5-34
Common 3-21
Common Program folder 3-21
Configuring Network Communications 2-1
Control Panel Date/Time 2-6
Conventions
documentation x
Conventions used x
CPU
requirement
Client 1-8
Server 1-5
Index
Customer Information dialog box 3-41
D
Danger symbol x
Database
binaries 3-55
Journal Export C-3
name C-3
password C-3
user ID C-3
E
Enhanced Password Protection 4-11
Enhanced Reporting 3-16, A-10
Database Conversion Utility C-1
Database Conversion Utility. C-1
Software House recommendation. 3-16
Enhanced Reporting Database
Conversion utility C-3
updating C-3
Dealer Contact Information dialog box 3-18, 3-40
Enhanced Reporting Destination Path Dialog
Box 3-17
DEALERCONTACTINFO 3-51
Enter IP Address dialog box 3-29, 3-39
default administrator
Windows Server 2008 or Vista Operating
System 4-12
Enter Server IP Address dialog box 3-28
Enter Server Name dialog box 3-27
Destination Folder dialog box 3-38
Environment variables 3-25, 5-21
C•CURE 3-34
CC800Root 3-55
DLC 3-55
Destination path dialog box 3-12
error message 3-4
Diagnostic Folder 3-31
Exiting the installation program 3-5
Diagnostic utilities 3-31
C•CURE system 4-9
F
Default Date and Time 4-15
Demo System A-5
Diagnostics Folder 3-19
DirectX 1-6, 1-8, 2-3
Files
CCURE.INI
editing 4-9
INSTALL.LOG 5-21, 5-25
SERVICES
editing 4-7
Disk Status dialog box 3-17, 3-29
Files/Folder Locations 3-56
display 3-18, 5-23
First installation dialog box 3-13
Documentation conventions x
Folder/file locations for backup 5-7
Door Monitoring A-10
Fonts and screen resolution 2-6
DVD
list of documents 3-3
methods to access 3-3
Free disk space
requirement
Client 1-8
Server 1-5
Directories
location of
HOSTS file 4-5, 4-7
root, for the C•CURE System 3-55
C•CURE 800/8000 Installation Guide
Index–3
Index
Full shut down 4-13
Full startup 4-13
Full Startup Properties 4-12
G
General Purpose options A-8
Guard Tour A-10
H
Hardware
compatibility with Windows 1-4
minimum requirements
Client 1-7
hardware 1-5
hardware compatibility 1-7
Hardware compatibility with Windows
Client 1-7
Hardware/Software recommendations 1-9
5-25
Installation 3-1
Client MSI installation procedure overview
3-6
Files/Folders Location 3-56
Installation splash screen 3-9
manual 3-4
methods 3-2
over the network 3-4
overview 3-2
Progress engine 3-22, 3-33
standard installation procedure overview
3-5
standard procedure 3-8
stopping 3-5
to a local computer 3-3
installation
INSTALL.LOG 5-21, 5-25
software B-2
HDVR 1-20
Installation procedure
Server 3-15
Help xi
Installation splash screen 3-9
Help About box 3-18, 5-23
Installation types 3-2
Hide driver 4-13
INSTALLDIR 3-51
Host name C-3
installing
software
locally 3-4
Host name of Server 4-6
How to use this manual viii
I
Information
finding more xi
Initial Selection browser 3-8
Inovonics A-8
install
C•CURE 800/8000 over the network 3-4
INSTALL.LOG file 3-25, 3-34, 3-43, 5-21, 5-32
view installation warning messages 5-21,
Index–4
C•CURE 800/8000 Installation Guide
installing software
over the network 3-4
InstallShield Wizard 3-9, 5-12
InstallShield Wizard Completed dialog box 3-43
Insufficient
free disk space 3-18, 5-19
memory 3-18, 5-19
Index
Integral 1-20
License Agreement dialog box 3-11
Intellex 1-20
License Information dialog box 3-12
Intellex Network Client B-2
List of documents on DVD 3-3
International Installations 2-5
Location
user guides 3-3
iSTAR
Intrusion Zone/Keypad Command A-10
J
Location of files to backup 5-7
Location of installed files 3-56
Log files
INSTALL.LOG 3-25, 3-34, 3-43, 5-21, 5-32
Journal
Export database C-3
Loronix 1-21
K
M
Keyboard
requirement
Client 1-7
Server 1-6
Maintenance Mode dialog box 5-28
L
Language support 1-2
Languages 2-6
License
dialog box 3-23
Information dialog box 3-11, 3-37
options
NetVue A-8
Options Tab 3-24
Options tab
deactivating/activating options 3-24
program
starting A-2
Registration A-2
System tab 3-24
valid version for installing 3-11, 3-37, 5-14
Maintenance Welcome dialog box B-7
Manual
content description viii
conventions used x
Manual installation 3-4
Manuals
software xii
Manuals directory
on DVD 4-4
Mapped drive 3-3
Microsoft Excel 1-6, 1-8, 2-3
Minimum requirements
Client 1-7
Operating system 1-7
Server 1-4, 1-5
Model number A-4
Modem
requirement
Server 1-6
Modifying C•CURE 800/8000 MSI Client 3-45
C•CURE 800/8000 Installation Guide
Index–5
Index
Monitor
minimum requirement Client 1-8
requirement
Server 1-6
Mouse
requirement
Client 1-7
Server 1-5
MSI Client
to Uninstall C•CURE 800/8000
using the B-7
O
ONLINE.pdf 3-3
Operating system support 1-3
Options tab
C·CURE A-6
OS 1-9
Overview
Client MSI installation procedure 3-6
standard installation procedure 3-5
Overwriting database files 3-33
MSI Installation
with logging and GUI 3-52
with logging and no GUI (silent) 3-52
overwriting database files 3-22
MSI installation 3-52
Passmark CPU Mark Values 1-9
Password Protection A-11
N
NetVue A-8
NetVue DVMS license options A-8
Network adaptor card
requirement
Client 1-7
Server 1-6
Network protocol 2-7
Networked installation 3-4
Nextiva 1-21
Nice Harmony 1-21
Node name 2-3
Nodes table A-5
Number of
inputs A-5
Nodes A-5
Index–6
P
C•CURE 800/8000 Installation Guide
Pelco DX8x00 1-21
Personal 3-21
Ports
printer
connecting Software Sentinel to 4-2
requirement
Server 1-5, 1-6
Pre-installation 2-1
Checklist 2-10
tasks
Server/Client 2-2
Preinstallation
required components to install 2-3
Pre-installation Checklist 2-1
Preparing to Install dialog box 3-36
Pre-Upgrade Tasks 5-6
Printer port
connecting Software Sentinel to 4-2
Index
Program Compatibility Assistant B-4
Redundancy A-10
Program Folder Type
creating 3-20
dialog box 3-20
Registration numbers A-6
Program Folder Type dialog box 3-32
Program folders
Common 3-21
creating
common 3-33
personal 3-21
Program folders, creating
personal 3-33
Progress engine
installing 3-33
Release Notes 2-1
RemoteClient folder 3-35, 5-26
Removal 3-52
Remove Sentinel B-5
Remove the Program dialog box B-9
Repairing C•CURE 800/8000 Client MSI 3-47
Required components 2-3
Requirement
video protocol
OS 1-19
Requirements 1-1
registration number A-6
R
RM LCD Messages 4-15
RAD2 A-8
Running the installation manually 3-4
RAM
requirement
Client 1-8
Server 1-5
Select Diagnostic Folder dialog box 3-20
Ready to Install the Program dialog box 3-41
Select Program Folder dialog box 3-19, 3-31
Real-Time API A-10
Sentinel
connecting to printer port 4-2
number A-5
Recommendations
hardware and software 1-9
operating system
server 1-9
OS
Client 1-17
S
Select Components dialog box 3-14
Server
host name of 4-6
minimum hardware requirements 1-5
Minimum Requirements 1-4
Name dialog box 3-39
operating system recommendations 1-9
pre-installation
tasks 2-2
pre-installation task
choose language 2-6
verify TCP/IP 2-7
pre-installation tasks
C•CURE 800/8000 Installation Guide
Index–7
Index
checking system privileges 2-3
disable virus checking 2-6
set screen fonts 2-6
set system clock 2-6
recommendations 1-9
requirement
browser 1-6
CPU 1-5
free disk space 1-5
keyboard 1-6
modem 1-6
monitor 1-6
mouse 1-5
ports 1-5, 1-6
RAM 1-5
Video adapter board 1-6
shutting down and starting up 4-13
server
requirement
Network adaptor card 1-6
Software manuals xii
Software Support Agreement expiration date
A-5
Software version number A-4
SSA expiration date A-5
SSAWarnPeriodDays
on Monitoring Station A-5
parameter A-5
Standard installation
Client installation procedure 3-27
Initial Selection dialog box 3-8
InstallShield Wizard 3-9, 5-12
procedure 3-8
procedure overview 3-5
Standard Method
installation tasks 3-5
Standard method
installation 3-2
Start Conversion C-3
Server/Client file/folder locations 3-56
Start Copying Files dialog box 3-21
Service name C-3
Stentofon A-8
SERVICES file, editing 4-7
Stopping the installation program 3-5
Set fonts and screen resolution 2-6
Sufficient permissions 3-2
Setup
Program
running the 3-4
Supported
operating systems 1-3
Setup Complete dialog box 3-26, 5-21
System
expiration date A-5
Sever
installation procedure 3-15
System clock
setting 2-6
Show driver 4-13
System configuration
dependencies 1-1
Simultaneous client PCs A-5
Software
C•CURE System
uninstalling B-4
Software House recommendation
Enhanced Reporting installation 3-16
Index–8
C•CURE 800/8000 Installation Guide
System privileges 2-3
System serial number A-4
System Tab
C·CURE A-4
Index
T
V
TCP/IP 2-7
verify working 2-7
Test Progress connection to database C-3
Variables, environment
CC800Root 3-55
DLC 3-55
Third-party software 3-2
Verint (Loronix) 1-21
Total client PCs A-5
Verint (Nextiva) 1-21
Trouble
running the setup program 3-4
Video adapter board
requirement
Server 1-6
U
Video Edge 1-22
UAC 2-3, 3-26, 5-8
Video Protocol
requirements
OS 1-19
Uninstall
C•CURE 800/800 MSI Client 3-45
Completed dialog box B-10
dialog box B-9
overview B-2
process B-2
Uninstalling C•CURE B-4
Universal naming convention 3-4
Upgrade
Client MSI 5-26
Client MSI overview 5-4
Enhanced Reporting Database 5-3
overview 5-2
pre-upgrade tasks 5-6
Sever and Client 5-11
standard upgrade overview 5-3
Upgrade Warning
VideoEdge 5-1
User Account Control 2-3, 3-26, 5-8
User Guides
location 3-3
User ID
database C-3
Video protocol
requirements
HDVR 1-20
Integral 1-21
Intellex 1-20
Nice Harmony 1-21
Pelco DX8x00 1-21
Verint (Loronix) 1-21
Verint (Nextiva) 1-21
Video Edge 1-22
VideoEdge
upgrade warning 5-1, 5-13
Virus checking software 2-6
W
Warning messages
installation 5-21, 5-25
Warranty/SSA expiration date A-5
Warning symbol x
Warranty expiration date A-5
Welcome dialog box 3-37
WINDOWS
directory, location of HOSTS file 4-5
C•CURE 800/8000 Installation Guide
Index–9
Index
Windows
Welcome 3-10
WINDOWS directory, location of HOSTS file 4-7
Windows Regional Settings 2-5
Index–10
C•CURE 800/8000 Installation Guide