OfficeServ 7000 Series Sales Brochure

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THE CONVERGENCE OF POWER AND FLEXIBILITY
OfficeServ 7000 Series Enterprise IP Communication Solutions
7000 Series
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Enhance productivity by
empowering workers to connect
and communicate instantly.
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AN ALL-IN-ONE SOLUTION
T H AT M A N A G E S Y O U R B U S I N E S S C O M M U N I C AT I O N S
E F F E C T I V E LY A N D E C O N O M I C A L LY
IMAGINE...
A single, expandable platform that installs and
configures easily and empowers your business with
access to voice and data throughout your office
complex and off-site. A platform that eliminates
divergent systems, bottlenecks, and competition
between voice and data systems.
O f f i c e Serv 7200 & 7400
ALL-IN-ONE DESIGN
SIMPLIFIES BUSINESS
COMMUNICATIONS
WITH SAMSUNG’S OfficeServ 7000 SERIES,
THE IMAGINED IS NOW A REALITY
Unleash the power of your business with the multitasking technology of
Samsung’s OfficeServ 7000 Series. Used alone or as part of a connected
multi-site network among main offices, smaller branches, and remote workers,
this unified system puts the power of convergence into the hands of today’s
growing businesses.
The OfficeServ 7000 Series evolutionary converged communications
platforms can accelerate employee performance, enhance customer relations
and improve your bottom line.
Whether you are upgrading or are launching a converged system for the very
first time, these workhorses offer a perfect blend of versatility and power that
meet and exceed your business needs.
( )
TELEPHONE
SYSTEM
WIRED
WIRELESS
VoIP/SIP
DATA
NETWORKING
VPN
FIREWALL
QOS
GPB Communications, Inc. 561.784.2910
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THE POWER YOU NEED TODAY—THE FLEXIBILITY
TO GROW WITH YOU TOMORROW
Choose the model from one of our three platforms that’s scaled to meet your
business needs and discover:
• Flexible architecture that easily upgrades as your business grows.
• Enterprise-class routing and switching—optimized for VoIP and VPN tunneling,
with enhanced data networking throughout your enterprise.*
• Powerful built-in security—with enterprise-class firewall and Intrusion
Detection System (IDS).*
• Simple setup and administration with a suite of PC-based management
tools accessible from anywhere.
• Wireless technologies that support your on-the-move workforce while
maximizing convenience and productivity.
• Investment protection: migrate from one system to another with
interconnecting cabinets, common circuit modules, telephone
sets, and applications.
* Currently not available for OfficeServ 7100
OfficeServ 7200
P O W E R F U L A N D V E R S AT I L E
An impressive synergy of power, versatility, and speed, the
OfficeServ 7200 provides small- to mid-sized businesses with
data switching, Power Over Ethernet (PoE), data routing, QoS,
and network security in a single converged solution. The WIM
router has a 300 MHz CPU and offers a selection of 10/100
Base-T interfaces. Add a second cabinet to accommodate
future business growth and evolving traffic patterns.
DATA MODULES
Manage calls and interface
to CRM databases with
easy-to-view screen pops
for improved efficiency.
WIM-Layer 3 Router
PLIM-Layer 2 PoE Switch
GPB Communications, Inc. 561.784.2910
INTERFACE TYPES
(3) 10/100 Base-T Ethernet Interfaces for LAN or WAN
(1) 10 Base-T Ethernet Interface for LAN or WAN
(1) V.35 Serial Connection
(1) SIO port for debugging and programming
(16) 10/100 Base-T PoE ports per card
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Samsung’s Softphone turns laptops
into full-feature telephones, keeping
your remote workers in touch wherever
there is an Internet connection.
OfficeServ 7400
O U R M O S T P O W E R F U L C O M M U N I C AT I O N S P L AT F O R M
Standalone or as the backbone for a total enterprise solution, the
OfficeServ 7400 features more powerful infrastructure for more
dynamic applications. The Data Modules deliver gigabit data
switching, Power Over Ethernet (PoE), high speed data routing,
QoS, and network security. The GWIMT router has a 1 GHz CPU
and offers a selection of 10/100/1000 Base-T interfaces, all in a
faster, more powerful converged solution.
DATA MODULES
OfficeServ 7100
INTERFACE TYPES
PLIM-Layer 2 PoE Switch
GWIMT-Layer 3 Router
(16) 10/100 Base-T PoE ports per card
(3) 10/100/1000 Base-TX Ethernet Interfaces for LAN or WAN
(1) V.35 Serial Connection
(1) HSSI Serial Connection
(1) SIO port for debugging and programming
GSIMT-Layer 2/3 Switch
(12) 10/100/1000 Base-TX Ethernet ports per card
(1) SIO port for programming
(1) Debug port
GPLIMT-Layer 2 PoE Switch (12) 10/100 Base-T PoE ports per card
(2) 10/100/1000 Base-TX Ports
(1) SIO port for programming and debugging
PERFORMANCE RIGHT
OUT OF THE BOX
Ideal for small or remote offices, the
OfficeServ 7100 has everything you
need to get started. This easy and
affordable communications solution
TRUNKS
STATIONS
MAXIMUM VOICE CAPACITIES
Wireless Handsets
Standard SIP Phones
Analog Phones
Digital Phones
Samsung IP Phones / Softphone
Voice Mail
Maximum Stations
Standard SIP Trunks
Standard H/323 Trunks
Analog Trunks
Digital Trunks PRI
Networking Trunks (SPNet)
Maximum Trunks
Maximum Stations + Trunks + Voice Mail
is pre-programmed, pre-labeled—and
7400
7200
7100
128
32
24
Traditional voice and VoIP are supported
480
120
24
with a full set of features. And, with
12
120
32
4
32
OfficeServ applications, you can
12
480
128
128
64
24
your on-site team to keep information
20
23
24
24
60
and communication flowing smoothly
GPB Communications, Inc. 561.784.2910
32
16
32
240
60
240
720
60
180
ready to work for you.
provide your remote workers and branch
offices with the same capabilities as
between employees and locations.
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A P P L I C AT I O N S
UNIFY AND PROTECT YOUR BUSINESS
THROUGH VoIP NETWORKING
New York
Dallas
PSTN
Digital Phone Email/CTI Applications
PSTN
Digital Phone
WLAN AP
OfficeServ 7400
SPNet Through the Internet
Email/
CTI Applications
OfficeServ 7100
Local IP Phone
Internet
SPNet
Through the
Internet
Encr
ypte
SPN
dV
et Th
roug PN Tunn
h the
el
VPN
Tunn
el
Local IP Phone
WLAN AP
Wireless
Laptop Handsets
Chicago
PSTN
OfficeServ 7200
WLAN AP
Laptop
Home Worker
Road Warrior
Remote IP Phone
SoftPhone
Wireless Handsets
Digital
Phone
Email/
Local IP
Phone CTI Applications
Wireless
Laptop Handsets
MAXIMIZE ON AND OFF-SITE PRODUCTIVITY THROUGH
OfficeServ COMPUTER TELEPHONY INTEGRATION (CTI) APPLICATIONS
Optimize your OfficeServ 7000 Series with a suite of Computer Telephony
Integration (CTI) applications, including: OfficeServ Call — Call control and
TM
database screen pops, OfficeServ EasySet — Keyset management from a PC,
TM
OfficeServ Softphone — IP phone on a PC, OfficeServ Operator —
TM
TM
Switchboard management via PC, and OfficeServ DataView — Real-time call
TM
center status reporting. These software applications help businesses:
• Improve cost efficiency
• Create on-the-go virtual offices
DataView gives
call centers increased
functionality and greater
efficiency by providing
comprehensive information
and statistics.
• Streamline and support business operations around the clock and
around the world
• Easily manage calls and link to personal databases through screen POPs
• Quickly reconfigure personal phone options to adjust to individual
user's work schedules
GPB Communications, Inc. 561.784.2910
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CHOOSE FROM A BROAD RANGE OF DIGITAL AND VoIP
PHONES WITH LARGE, EASY-TO-READ DISPLAYS
Designed to complement the OfficeServ 7000 systems, Samsung’s
portfolio of digital and VoIP telephones provides the high-tech
features you need to manage the converging business challenges
of communications and information.
IP TERMINALS
Wireless in-building mobility and
remote location operation
untethers workers from the
confines of their desks.
ITP-5112L
ITP-5121D
ITP-5107S
DIGITAL KEYSETS
iDCS-28D
iDCS-18D
iDCS-8D
WITH 14-BUTTON STRIP
WIRELESS TECHNOLOGY
The OfficeServ wireless solutions
provide
seamless
integration
with your wired network, allowing
you and your workers to stay
DS-5021D
DS-5014D
DS-5007S
connected without being tied
down. You’ll have access to voice
and data from anywhere within
DS-5064B
AOM
your building thanks to your
IP-enabled platform and wireless
LAN access points.
GPB Communications, Inc. 561.784.2910
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SYSTEM FEATURES
Account Code Entry
• Forced - Verified
• Forced - Not Verified
• Voluntary
Account Code Key
Account Code Key - One Touch
Administrator Program Key
All Call Voice Page
Attention Tone
Audio Message with Alarm
• (Timer) Reminder
Authorization Codes
• Forced
• Voluntary
Auto Answer on CO
Auto Attendant†
Automatic Call Distribution (ACD)
Automatic Hold
Background Music
Branch Group
Call Activity Display
Call Center
• Agent Busy/Manual
Wrap-Up Key
• Agent PIN (ID) Numbers
• Agent Login & Logout
• Automatic Logout
• Automatic Wrap-Up Timer
• Priority Call Queuing
• Embedded Reporting Package
Agent Statistics
Call Statistics
Group Supervisors
Printed Reports
• OfficeServ DataView
UCD Statistics
UCD Monitoring
Wall-Style Display Windows
Call Costing
Caller Identification†
• Automatic Number
Identification (ANI)
• Caller ID
• Calling Line Identification (CLI)
• PRI
Caller ID Features
• Name/Number Display
• Next Call
• Save Caller ID Number
• Store Caller ID Number
• Inquire Park/Hold
• Caller ID Review List
• Investigate
• Abandon Call List
Caller ID on SMDR
• Number to Name Translation
Caller ID to PSTN
Caller ID to Analog Port
Call Forwarding
• All Calls
• Busy
• No Answer
• Busy/No Answer
• Forward DND
• Follow Me
• External
• To Voice Mail
• Preset Destination
• Preset Forward Busy
Call Hold
• Exclusive
• System
• Remote
Call Park and Page
Call Pickup
• Directed
• Groups
• Established
Call Recording
Call Waiting/Camp-On
Centrex/PBX Use
Chain Dialing
Chain Forward
Class of Service
Common Bell Control
Computer Telephony
Integration (CTI)
™
• OfficeServ Link
™
• OfficeServ DataView
™
• OfficeServ EasySet
™
• OfficeServ Call
™
• OfficeServ Operator
™
• OfficeServ Softphone
Conference Group
Customer Set Relocation
Data Security
Database Printout
Daylight Saving Time-Automatic
Dialed Number Identification
Service (DNIS)
Direct In Lines
Direct Inward Dialing (DID)
DID Call Limits
Direct Inward System Access (DISA)
Direct Trunk Selection
Directory Names
DISA Security
Distinctive Ringing
Door Lock Release (Programmable)
Door Phones
E & M Tie Lines using T1*
Executive Barge-In (Override)
• With Warning Tone
• Without Warning Tone
• Trunk Monitor or
Service Observing
External Music Interfaces
External Page Interfaces
Flash Key Operation
Flexible Numbering
Ground Start Trunks using T1*
Group Busy Setting
Hot Line
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
IP Keysets
ISDN-PRI Service
LAN Interface
Least Cost Routing
Live System Programming
• From any Display Keyset
• With a Personal Computer
Meet Me Page and Answer
Memory Protection
Message Waiting Indications
Message Waiting Key
Microphone On/Off per Station
Multiple Language Support
Music on Hold—Flexible
Music on Hold—Sources
Networking
• QSIG over IP
• QSIG over PRI
Operator Group
Overflow
• Operator
• Station Group
Override Codes
Paging
• Internal Zones
• External Zones
• All External
• Page All
Park Orbits
Power over Ethernet (PoE)
Prime Line Selection
Priority Call Queuing
Private Lines
Programmable Line Privacy
Programmable Timers
Recalls
Recall to Operator
Redial Review
Remote Programming—PC
Ring Modes
• Time Based Routing–Plans
• Automatic / Manual
• Holiday Schedule
• Temporary Override
Ring Over Page
Secretary Pooling
Single Line Connections
Speed Dial Numbers
• Station List
• System List
Speed Dial by Directory
Station Hunt Groups
• Distributed
• Sequential
• Unconditional
Station Message Detail
Recording (SMDR)
Station Pair
System Alarms
System Maintenance Alarms
System Directory
Tenant Services (2)*
Toll Restriction
• By Day or Night
• By Line or Station
• Eight Dialing Classes
• Special Code Table
Toll Restriction Override
Tone or Pulse Dialing
Traffic Reporting
Transfer
• Screened/Unscreened
• Voice Mail Transfer Key
• With Camp-On
Trunk Groups
Unified Voicemail
• Voicemail to E-Mail Inbox
• Faxes to E-Mail Inbox
Uniform Call Distribution (UCD)
Universal Answer
Virtual Extensions
Voice Mail
• Inband Signalling*
• Integrated
VoIP
Walking Class of Service
Wireless Handsets—
See Mobility Solution
*Not available on OfficeServ 7100
† Requires optional hardware and/or software. Contact your Samsung Authorized Dealer for details.
GPB Communications, Inc.
www.gpbcommunications.com
561.784.2910
©2007 Samsung Telecommunications America, L.P.
Samsung, OfficeServ and SPNet are registered trademarks
of Samsung Electronics America, Inc., and its entities.
Design and specifications are subject to change without notice.
L-SB-OSCOMBO 10/2008