Focus on Perfect Delivery

Focus on Perfect Delivery
Brand Specialist/Service Consultant Information
For Dealership Personnel Only
2004 Focus On
Perfect Delivery (PDI)
The 2004 Perfect Delivery focus is on
teamwork. It’s about Audi personnel
coming together at the point of delivery
and throughout the owner experience
with consistent levels of professionalism,
performance and knowledge to provide
every Audi owner complete satisfaction
with their car.
This 2004 Audi PDI guidebook includes
descriptions of vehicle comfort and
control features that J.D. Power surveys
consistently show improves owner
satisfaction when they understand
control, function, and operation.
Through a consistent delivery process,
the owner will experience a Perfect
Delivery with a full understanding of
their newly purchased vehicle. This will
equate to loyal customers and a higher
level of SSI and CSI.
Key points to a Perfect Delivery
Index
Vehicle PDI technical should be
A4/S4 Features and Controls Index . . 2
Remote Control Key/Power Locks/
Emergency Locking . . . . . . . . . . . . . . . . . . 3
Seat Adjustments . . . . . . . . . . . . . . . . . . . . 4
Power Seat Memory/
S4 Power Seat Cushion/Headrests. . . . . . . 5
Outside Mirrors/Wheel Bolt Cover Tool . . . 6
Sunroof/Ambient Light Panel/
Rearview Mirror Dimming . . . . . . . . . . . . . 7
Exterior Lights . . . . . . . . . . . . . . . . . . . . . . 8
Power Windows/Tilt Sensors/
Clock Settings. . . . . . . . . . . . . . . . . . . . . . . 9
Climate Control. . . . . . . . . . . . . . . . . . . . . 10
Symphony II Sound System
Satellite Radio . . . . . . . . . . . . . . . . . . . . . 11
Steering Column Controls . . . . . . . . . . . . 12
completed by a certified Audi
technician no more than 48 hours
prior to delivery.
The Detailer’s inspection should be
completed within 48 hours prior to
delivery and according to Audi’s
proven processes.
A Quality Inspection must be
performed on the vehicle by the
ABS within 24 hours prior to delivery.
This ensures that you and the vehicle
are prepared for the delivery process.
A review of the required paperwork,
owner’s documents, owner’s glovebox
CD-Rom, and the necessary OnStar or
satellite radio activations should
occur prior to delivery.
By utilizing the Brand Specialist
Checklist, key points that directly
affect the customer’s understanding
of important features and controls
will not be missed. This is the “heart”
of the Perfect Delivery Process.
A6 Features and Controls Index. . . . . 13
Remote Control Key/Power Locks . . . . . . 14
Seat Adjustments . . . . . . . . . . . . . . . . . . . 15
Headrest . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Outside Mirrors . . . . . . . . . . . . . . . . . . . . 17
Sunroof/Ambient Light Panel. . . . . . . . . . 18
Exterior Lights/Wheel Bolt Cover Tool . . . 19
Power Windows/Remote Rear
Lid Release . . . . . . . . . . . . . . . . . . . . . . . . 20
Climate Control. . . . . . . . . . . . . . . . . . . . . 21
Steering Column Controls . . . . . . . . . . . . 22
Audi Perfect Delivery Checklists
Perfect
Delivery
Detailer Checklist
1
Perfect Delivery Detailer Checklist
Exterior—Prior to Delivery
Remove protective covering
Wash/dry vehicle exterior
Inspect painted surfaces/moldings/glass and remove any residue.
If any defects (scratches/dings/dents/body damage) contact
Service Manager to arrange for immediate repair
Check interior floors and glass for water leaks
Clean alloy wheels/tires–remove any adhesive on wheels using
3M General Purpose Adhesive Cleaner (Part No. 08987)
Apply 3M Perfect-It™ Paste Wax (Part No. 39526)
Use 3M™ Gloss Enhancer (Part No. 39034) &
Cleaner Clay (Part No. 38070)
Clean all glass/mirrors
Install permanent wiper blades/clean with isopropyl alcohol or
remove Aero blade protector (if applicable)
Under Hood—Prior to Delivery
Wipe down engine compartment –
Important: Do not use chemicals containing silicone!
Interior—Prior to Delivery
Clean all glass/mirrors/sunroof (if applicable)
Remove all trim protection/coverings/ stickers/decals
WARNING! Do not remove airbag warning triangle/warning labels
Check upholstery/clean as required
Check for excessive grease on seat tracks/clean as required
Check all interior surfaces/compartments
(including sun visors/headliner)/clean as required
Vacuum carpet
Check luggage compartment/vacuum
Install front/rear floor mats
(including locking clip/tabs if applicable)/check color match
Professional Audi detailing must be
performed 48 hours prior to delivery, in
accordance with Audi standards and
processes. A Quality Inspection should
TT Features and Controls Index . . . . . 23
Remote Control Key/Power Locks . . . . . . 24
Seat Adjustments/Fuel Door &
Trunk Release . . . . . . . . . . . . . . . . . . . . . . 25
Outside Mirrors/Digital Clock. . . . . . . . . . 26
Ambient Light Panel/
Glove Compartment/Tire Mobility
System . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Exterior Lights/Wheel Bolt Cover Tool . . . 28
Power Windows . . . . . . . . . . . . . . . . . . . . 29
Climate Control. . . . . . . . . . . . . . . . . . . . . 30
Concert II Sound System . . . . . . . . . . . . . 31
Steering Column Controls/
Manual Rear Lid Release . . . . . . . . . . . . . 32
Refer to the Owner’s Manuals for detailed instructions
on operation of these features and controls.
be performed once the vehicle is cleaned,
under daylight or fluorescent lighting
conditions. Surface scratches, water
spots, wax residue, fingerprints on
windows or paint surfaces, footprints
on interior carpets, and improperly
installed floor mats all require corrective
measures prior to delivery.
Vehicle
Quality
Inspection
Owner’s
Documents
2
Security Demonstration
Comfort Settings
Main Product Presentation
Orientation Test Drive
Service
Department
Introduction
3
4
4
Vehicle Quality Inspection must be
Show the new owner the Service
Set the Coming Home/Leaving Home
completed 24 hours prior to delivery.
Department entrance, and explain both
option (if applicable) to “On” prior to
out important features such as:
Verify that all Technician and Detailer’s
the Service Department and Parts
beginning the Security Demonstration
■ Demonstrate how to set the clock,
procedures have been completed, and
Department hours of operation.
with the customer. When the seat, mirror,
and how to turn the new mirror
inspect the vehicle for any scratches,
Review loaner policies, any alternative
and window settings have been person-
dimming feature on and off.
fingerprints, or damage.
transportation options, and service
alized for the customer, include in this
Review and confirm the Owner’s
appointment scheduling. Introduce the
part of the presentation examples of
Documents 24 hours prior to delivery.
customer to the Service Manager and
how the remote control keys may need
Use the checklist, and review the docu-
Service Consultant, and review the Audi
to be synchronized should battery power
the 3.2 L engine option, show them
ments accordingly.
Roadside Assistance information.
in the key or the vehicle become too low.
where the battery is located, and tell
During active delivery by the ABS, point
■ Demonstrate how the folding rear
seats operate, and lock (if applicable).
■ For TT customers who have purchased
them about the Tire Mobility System.
■ Show the location of the emergency
trunk release.
1
A4/S4
Features and controls
Remote control key
Power locks
Emergency locking . . . . . . . . . . 3
Seat adjustments . . . . . . . . . . . 4
Power seat memory
S4 power seat cushion
Headrest . . . . . . . . . . . . . . . . . . . 5
Outside mirrors
Wheel bolt cover tool . . . . . . . . 6
Sunroof
Ambient light panel
Rearview mirror dimming . . . . 7
Exterior lights. . . . . . . . . . . . . . . 8
Power windows
Tilt sensors
Digital clock settings . . . . . . . . 9
Climate control . . . . . . . . . . . . 10
Symphony II sound system
Satellite radio. . . . . . . . . . . . . . 11
Steering column controls . . . 12
Refer to the Owner’s Manual for detailed
instructions on operation of these features
and controls.
2
Remote control key/Power
locks/emergency locking
Key Release
Button
The remote control key locks or unlocks
Locking
Button (C)
Remote
Rear Lid
Release
Button (B)
all doors, the rear lid and fuel filler flap
simultaneously.
PANIC
Button (D)
The anti-theft alarm system switches on
or off as the vehicle is locked or unlocked.
Resetting the remote control
Alarm activation
The remote control may need to be reset
When button (C) (Locking) is pressed, the
if the vehicle does not unlock using a
warning light on the
remote key. To reset if the vehicle is
window sill will first
locked, open the driver’s door with the
blink quickly for 30
mechanical key in the remote control.
seconds and will then
Press the unlock button on the remote
blink slowly. This indi-
control. Insert the key into the ignition,
cates the anti-theft
and turn the ignition on one-half turn, or
Focus on Perfect Delivery
Topic
Unlocking
Button (A)
alarm system is activated.
without engaging the engine. Turn the
ignition off, and release the reprogrammed
key. This is explained in the owner’s
The vehicle comes with two remote keys,
manual and can be performed by the
a valet key, and an emergency key. All
customer. It should be demonstrated to
remotes and keys should be inspected for
fit and function, including storing memory of seat and mirrors prior to delivery.
Unlocking
the customer to avoid scheduling an
unnecessary service visit.
Unlock the driver’s door only by pressing
button (A) one time. All four turn signal
lights will flash twice when the car is
unlocked. To unlock all doors and the
rear lid, press button (A), quickly, twice.
(A)
After unlocking the vehicle with the remote,
you have 60 seconds to open a door or
the rear lid. After 60 seconds, the vehicle
(C)
(B)
automatically relocks and the alarm system
reactivates. To unlock the rear lid only,
Emergency Locking
press button (B) for at least one second.
Locking and unlocking from inside
the vehicle
If the vehicle experiences a power failure,
Locking
Press the power locking switch (door
ally locked separately. To manually lock
open symbol (A)) at the front door panels
the front passenger door with the door
to unlock all the doors.
open, locate the mechanical locking
Press the power locking switch (key
device on the door edge. Remove the
symbol (B)) on the front door panel, to
plastic cap using the mechanical key in
lock all the doors.
the remote control. Position the key hori-
Press button (C) to completely lock the
vehicle. All four turn signal lights will
flash one time and the horn sounds once
briefly when the car is locked.
zontally in the opening, and press inward.
PANIC button (D)
Exiting a locked door
Once the door is closed after this locking
By pulling on the inside door release
procedure, it will no longer be able to be
handle (C) two times quickly, a locked
opened from outside the vehicle, until
door will open from the inside.
power is restored. To open from inside
Push the red button (D) to engage the
panic function. The alarm horn sounds and
the turn signals flash. Push the button (D)
again to turn off the panic function.
the front passenger door must be manu-
the vehicle, pull on the inside door
release handle twice.
3
Seat Adjustments
Front seat adjustment controls are located
Locked
on the door side of the lower seat
cushion.
Rear seat folding controls are located on
Unlocked
the rear seat back.
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Manual seat height adjustment
Manual seat back adjustment
Rear seat fold down locks
Pumping the lever up raises the seat.
Lean forward to take the weight off of
The ignition key locks the folding seat
Pumping the level down lowers the seat.
the seat back. Turn the adjuster wheel
back in position when the lock cylinder
forward or backward to change the angle
slot faces to the front and rear of the
of recline.
vehicle, and unlocks when the cylinder
With the new owner in the driver’s seat
position, show the customer how to
slot faces the same direction as the
adjust the manual or power seat controls
release handle.
during the delivery process. Explain
the memory retention capability of the
remote control keys, which includes
memory storage of seat positions.
Manual seat adjustment forwardbackward
Pull the handle, located underneath the
front of the seat, up and slide the seat
forward or backward. Release the handle
and slide a little more to ensure seat is
locked in position.
(A)
(B)
(C)
Power seat adjustment
Adjust the seat bottom forward, backward, front, rear, up, down and knee
angle with the horizontal control (A).
Engaged/disengaged rear seat
back rest
Move the seat back control forward or
When the red marking is visible, the rear
backward to increase or decrease the
seat back rest is not locked in place.
seat back angle (B).
The red marking will retract when the
Lumbar support (power seats)
Press the front of the lumbar support (C)
switch to increase curvature. Press the
switch back to decrease it. Press the top
to move the support higher. Press the
bottom to move support lower.
4
Red marker is visible
rear seat is engaged correctly.
Power seat memory/S4 Power seat
cushion/Headrests
Position the head restraints according
to the occupant’s height. For maximum
protection, the upper edge of the head
restraints should be at least at eye level,
or higher.
Focus on Perfect Delivery
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Setting the power seat memory
To store a seat position, press “Stop”
button; button must stay depressed.
During delivery of the vehicle, adjust the
Adjust the seat. Press the “Memo” button
driver’s seat and mirrors to a comfortable
and at the same time press one of
position for the customer. Store settings
into seat memory and the remote key.
Raising or lowering the head
restraints
3 memory buttons for at least one
Seat Cushion (S4 models equipped
with powered Recaro sport seats
only).
second. To recall that seat position,
The Recaro front sport seat cushions can
press the specific memory button that
senger side head rests, locate and press
be adjusted for optimal support.
was set. With driver’s door open,
the release button, which is facing toward
To extend the seat cushion, reach under
depress and release the memory button.
the doors, and push the headrest down.
the front edge of the cushion, and pull
If the driver’s door is closed longer than
To lower the center headrest, locate and
up and hold the cushion. Then, slide the
30 seconds, the memory button must
press the release button, which is part of
cushion forward to the desired position.
be depressed and held.
the trim ring of the metal support, and
To shorten the seat cushion, reach under
All remotes and keys should be inspected
push the headrest down.
the front edge of the cushion, and pull
for fit and function, including storing
up and hold the cushion extension.
memory of seat and mirrors prior to
Then, slide it backward to the desired
delivery.
position.
To raise or lower the driver side or pas-
Adjusting the angle of the head
restraint
The head restraint can be angled slightly
forward or backward without pushing
Raising the head restraint
the locking release button.
Grasp both sides of the head restraint. Lift
the head restraint to the height desired.
5
Outside mirrors/Wheel bolt cover
removal tool
Mirror memory retention (on
models with seat memory)
Off
Driver
Mirror (Left)
The mirror’s position is also stored in
Adjusting the outside mirrors
memory when a seat position is stored
driver side and passenger side mirrors.
To adjust the mirror angle, tilt the knob
Focus on Perfect Delivery
Self-dimming day/night inside
mirror function (some models only)
When the ignition is on, the interior
Mirror
Fold Away
in any direction to move the mirror
surface.
in memory.
Passenger
Mirror
(Right)
The knob on the driver’s door adjusts the
Driver’s door mirror adjustment
knob
mirror will automatically darken, dependFold away feature (on some
models)
ing on the amount of light shining into
the car from the rear (headlights, etc.).
Turn the adjusting knob left for the driver’s
Rotate the knob so
When you move the gear shift selector
side mirror. Turn the adjusting knob right
that the dot on the
lever into reverse, or when you switch
It is important to point out during delivery
for the passenger side mirror. Center the
knob points toward the
the interior lights on, the mirror will
that the tilt function of the mirror will
dot on the knob with the dash on the
rear to fold the mirrors
lighten.
only operate if the mirror switch is on
armrest to turn adjusting off.
toward the doors.
Topic
This feature is useful
the right hand mirror position.
Wheel bolt cover removal tool
for stadium parking, car washes, etc.
The wheel bolt cover
Heated mirrors (on some models)
removal tool is located
in the tool kit. It should
When the ignition is on, the mirrors are
automatically heated if the outside temperature is below 59°F (15°C). When the
outside temperature reaches 77°F (25°C),
heating automatically switches off.
Automatic mirror adjustment (only
on cars with seat memory)
Mirror adjustment tilt
When the control knob is turned to the
After selecting left or right mirror, tilt the
right, and stays there, the passenger’s
knob in any direction to angle the mirror
mirror will tilt slightly downward when-
surface. Center the knob after adjustment
ever the car is shifted into reverse, so
is completed.
as to see the curb.
The passenger’s mirror returns to its
initial position when you shift out of
reverse or when the control knob is
switched to off, or to the left side.
6
be pointed out to the
customer at the time of delivery, otherwise, a customer may be confused as to
why the supplied wheel bolt wrench does
not fit the wheel bolts. (Not required for
optional 19” wheels).
Even when the mirror is in dimming mode,
Sunroof/Ambient light panel/
Rearview mirror dimming
the mirror surface will turn bright when
(O)
The sunroof (on models so equipped)
either the interior light is switched on, or
(1)
when reverse gear is engaged. If the
has a comfort zone setting that helps
automatic dimming mode of the inside
eliminate wind noise factors that occur
(2)
(2)
rearview mirror is deactivated, the auto-
in some speed and weather conditions.
matic dimming of the outside mirrors is
deactivated, as well.
The ambient light panel controls interior
Activating the compass
lighting.
Ambient light panel
Opening and closing the sunroof
is activated, the inside mirror will darken
If the switch is in position (O), the interior
The sunroof control switch allows opening
automatically.
lights are off. If the switch is in position
the panel fully, or at certain speeds, to an
(1), the lights are on continuously.
opening to reduce wind noise.
If the switch is in the center position, the
Raising the sunroof
When automatic rearview mirror dimming
Focus on Perfect Delivery
Topic
interior lights illuminate when:
the doors are unlocked;
In order to reduce wind noise complaints,
demonstrate the use and function of the
comfort control position for the sunroof
during delivery. This will increase customer comfort and satisfaction.
one of the doors are opened;
the key is removed from the ignition.
The lights always turn off when the ignition is turned on or the vehicle is locked.
To turn the front reading lights on or off,
Press and hold the switch at least 3 seconds until the red digits appear in the
upper right area on the mirror surface.
Switching the digital compass off
Press and hold the switch at least 3 sec-
Briefly push or pull the switch to tilt the
sunroof up or down when the ignition is
on. If you push and hold or pull and hold
onds until the red digits disappear from
the mirror surface.
Calibrating the compass
the switch, you can adjust the sunroof
If the vehicle’s compass headings become
manually.
inaccurate or displays “C”, you may need
to calibrate the compass:
Compass
press the side switches (2).
–Drive the vehicle to a suitable location
away from traffic (for example, an
empty parking lot).
–Turn the ignition on.
–Press and hold the switch for at least
nine seconds until a “C” appears in
Switch
(A)
(B)
Power sunroof control switch (A)
When the ignition is on, you can open or
close the sunroof by turning the rotary
the compass display.
–Drive the vehicle in a circle at about
Automatically dimming inside
mirror
5 mph (10km/h) until a direction of
The automatic dimming function is acti-
usually after 2-3 circles. The calibration
vated every time the ignition is turned on.
process is now complete.
travel appears in the compass display,
The green indicator light near the switch is
The compass may need to be calibrated
lit to indicate that auto dimming is active.
in exceptional circumstances, for example
To activate or deactivate auto dimming,
when the vehicle battery has been recon-
briefly press the inside rearview mirror
nected after having been disconnected
To avoid wind noise at certain speeds,
switch. When dimming is activated, the
for an extended time, or a new sound
set the control switch to the indicated
inside mirror will darken automatically to
system or sound system components
position (comfort position).
the amount of light striking the mirror.
have been installed.
control switch (A). Tilt roof open or close
by pressing or pulling the control.
Sunroof comfort control setting (B)
7
To deactivate the coming home/leaving
Exterior lights
home function:
Headlights, side marker lights, and
–briefly press the control switch so it
front and rear fog light functions are
stands out from the panel;
controlled by turning, or turning and
–turn the knob to the indicated position 0;
pulling out, the light switch.
–push the knob back in to secure the
Focus on Perfect Delivery
Topic
Coming home/leaving home (premium
package only) is a new Audi feature.
It should be explained in detail to new
owners to avoid misunderstandings after
delivery.
deactivated setting.
(B)
(A)
Light switch functions-all off (A)
Xenon headlights (on some models)
Align the dot on the switch with “O“ to
Xenon headlights are automatically
turn all the lights off.
adjusted to the load and angle of the
vehicle to prevent glare into oncoming
Light switch functions-all on (B)
traffic. Xenon headlights create a distinc-
Turn the switch so that the dot aligns
tive light pattern at the outermost edges,
with
which may be misinterpreted as a head-
to turn the headlights and all
other lights on. The headlights work only
light alignment problem; this is normal.
Coming Home
In darkness, the activated system will
turn on the front fog lights, side markers,
rear parking lights and rear license plate
light as soon as the driver’s door is
opened from the inside.
As soon as one of the doors or the rear
lid remains open, the set of external
lights will keep burning for about two
with the ignition on.
Coming home/leaving home switch
minutes maximum. To provide light for
departure, the set of vehicle lights will
keep burning for about another 30 seconds after all doors and the rear lid
have been closed.
Leaving Home
(C)
(D)
Light switch functions-all on except
headlights (C)
Turn the switch so that the dot aligns
with
to turn all lights on, except
headlights (side light position).
Light switch functions-foglights (D)
With the ignition on, the foglights can
the remote key, the set of vehicle lights
Coming home/leaving home
(premium lighting package only)
Exterior lights may be switched on to
illuminate a vehicle parked in the dark.
To activate the coming home/leaving
home function:
–briefly press the control switch at the
be switched on in combination with the
side of the light switch so it stands out
low beam headlights.
from the panel;
Front fog lights: Turn the switch to the
–turn the knob to the indicated position 1;
headlight position and pull it out toward
–push the knob back in to secure the
you to the first stop.
Front and rear fog lights: Turn the switch
to the headlight position and pull it out
8
As soon as the vehicle is unlocked using
toward you to the second stop.
activated setting.
are switched on.
The external lights are switched off as
soon as the driver’s door is opened from
the outside. Even if the system has been
readjusted to keep the lights burning for
an extended time, the external lights will
be turned off if the driver’s door is not
opened within 60 seconds. If the lights
are switched off before the driver reaches
the driver’s door, press the remote key
once more to turn them on again.
Power windows/Tilt sensors/
Digital clock settings/
Rear Window
Controls
Front Window
Controls
Adjusting the power windows
A full set of switches for the power
windows are located on the driver’s
door. The passenger front door and rear
doors have their own switches.
Pushing down on a switch lowers the
window. Pulling up on a switch raises
the window.
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Rear Window
Safety Switch
The window switches have two
positions
Digital clock settings
Open: Press down ‘part way’ to the first
Press the mode and the hour display will
position and hold it to open the window
blink. Press the “+” button to advance the
part way. Press down briefly ‘through’ to
the second position and the window
There are numerous circumstances when
opens continuously all the way.
the vehicle’s tilt sensor alarm could be
Close: Pull the switch to the first position
inadvertently set off and inconvenience
and hold it to open the window part way.
the new owner; transporting the vehicle
Pull the switch quickly to the second
on a ferry, parking garages, etc. Owners
position to close the window all the way.
should be shown the location and operation of the tilt sensor control switch so
Rear window safety switch
they can prevent accidental triggering
A safety switch on
of the tilt sensor alarm.
the driver’s door
deactivates the rear
windows. The safety
switch lights up when
power to the windows
in the rear doors is off (button NOT
depressed).
hour forward. Press the “–” button to turn
Tilt sensors
the hour back. Press the “+” button to turn
The tilt sensors trigger an alarm if they
the minutes forward. Press the “–” button
detect vehicle movement after the
to turn the minutes back. To set the date,
vehicle is locked with the remote key.
press the mode button until the date dis-
The tilt sensor is the top switch located
play starts to blink. Press the “+” or “–”
in the rear of the driver’s door well. Pull
to set the date. To set the month, press
the switch to turn off the tilt sensors if
the mode button again until the date
the vehicle is going to be transported,
display starts to blink. Press the “+” or
or when changing a tire with the vehicle
“–” button to go forward or back.
locked. When the sensor is turned off,
To set the year, press the mode button
the switch will illuminate. When the
until the year starts to blink. Press the
vehicle is locked from the outside with
“+” or “–” to set the year. When the display
the remote key, the indicator light in the
stops blinking, the clock and date display
driver’s door will blink rapidly for about
have been set.
three seconds, after that, the blinking
Switching off the date display
will slow down.
Closing and opening windows
with the ignition key
To turn the sensor back on, press the
By turning and holding the key in the
set. The switch illumination will turn
driver’s door in the locking position, all
off, indicating the tilt sensors have
the open windows will close. By turning
been reset.
lower switch of the tilt sensor switch
Press the “MODE” button repeatedly until
the complete display starts to blink. Press
the “–” button and the date display will
switch off.
Switching on the date display
and holding the key in the driver’s door
Press the “MODE button repeatedly until
in the unlocking position, all the closed
the complete date display starts to blink.
windows will open.
Press the “+” button; the date display
will reappear.
9
Climate control
The air temperature, air flow and air
distribution are automatically regulated,
and compensate for changes in the out-
(A)
side temperature and the intensity of
the sunlight entering the vehicle.
(B)
Defrost (A)
In this mode, the windshield and side
windows will be defrosted/defogged.
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Topic
Rear window defogger (B)
Climate control system
64°F and 86°F. If a setting outside this
Set the climate control temperature and
The climate control system is fully auto-
range is selected, “LO” or “HI” will appear
The rear window defogger works only with
press AUTO during the delivery process.
matic and is designed to maintain a
in the display.
the ignition on. When outside tempera-
Set the climate controls appropriate to
comfortable and uniform climate inside
By pressing the minus or plus buttons in
tures are above 32°F, the rear window
weather conditions (windshield defroster,
the vehicle, when the AUTO button is
the center of the control unit, you can
defogger automatically deactivates after
etc.) before the new owner leaves the
pressed.
increase or decrease the fan speed, from
10 minutes.
dealership.
The standard setting for year-round
its normal, automatic setting.
comfort should be 75°F and the auto-
If you want to set the climate control back
matic mode can be switched on with
to its automatic mode, press the AUTO
the AUTO switch.
button, and the individual settings for fan
The temperature for the driver and front
speed and air outlet distribution will be
passenger can be altered individually.
reset and automatically regulated again.
Interior temperature can be set between
Manual air recirculation
In the air recirculation mode the air in
the interior is recirculated; the outside
air supply is blocked. This helps to
prevent pollutant-containing outside
air from entering the interior.
Individual temperature settings
Changing the air outlet distribution
For individual driver side and passenger
Air distribution can be manually changed.
side temperature settings, press the plus
The upward arrow switch redirects air
or minus switches until the desired tem-
flow toward the windows. The downward
perature appears in the LED display on
arrow switch redirects air flow to the
the side where the temperature change
footwell. The center switch redistributes
is desired.
air flow to the center console and to the
side windows.
10
To play a cassette, insert it into the
Symphony II Sound System*/
Satellite radio**
6
5
9
7
Full AM/FM, Cassette Tape, and CD Player
11
present in the cassette slot, you can
8
pressing the TAPE button 20 .
3
Press the EJECT Button 19 to eject a
14
1
Focus on Perfect Delivery
cassette slot 18 . If a cassette is already
switch from radio to tape mode by
functions are featured in the Symphony II
Sound System.
10
13
2
Topic
22
XM/Sirius requires the installation of the
28
correct receiver to match the customer’s
20
23
24
19
25
26
cassette. To change to a different track,
tap button 22 .
27
CD player controls
18
16
reception choice. The vehicle should be
The system must be on. To select the CD
mode, tap the CD button 5 . To load a
CD, tap the load button 9 , then insert
inspected 24 hours prior to delivery to
A separate radio manual with complete
Radio controls
ensure the correct receiver is installed.
operating instructions for the Symphony
Tap the FM or AM Controls 3 and 2
II Sound System is provided as a supple-
to change radio band frequencies. With
ment to the Owner’s Manual.
either selection all radio features will
Basic operating features for the Sound
apply to the selected band. A total of
System, Radio, and CD Player and CD
12 FM Stations and 12 AM Stations can
Changer components are as follows:
be stored with the six station preset
Normally the Symphony II Sound System
buttons– 22 to 27 . To store a station,
is switched on and off automatically
hold one of the preset buttons until the
when the ignition is switched on or off,
radio goes mute. To switch between
or by pushing the rotary button 1 , you
stations 1 through 6 and 7 through 12
can turn on or off the system without
tap the AM or FM button briefly.
the ignition on. The Volume can be
adjusted by turning the rotary button 1 .
By turning the rotary button 14
counterclockwise or clockwise you can
To set the Bass, Treble, Balance and
tune stations manually.
Fader controls press the tone button
Tap the button 10 to begin automatic
SEEK in the direction of increasing
28 Satellite Radio Vehicle Activation
frequency, and button 11 to begin
automatic SEEK in decreasing frequency.
months free service: Call SIRIUS toll-free
The radio will scan automatically to the
code Audi_Offer.
make will only apply to the operating
next radio station when you tap the SCAN
XM Satellite Radio Free Activation and
mode in which the sound system is
3 trial months of basic service. Call XM
being used, which means you can set
button 16 , play for eight seconds and
then continue to the next radio station,
different settings for AM, FM, and CD
play for eight seconds, and so on. To stop
and use promotional code OEM001AUD.
Player. The display 8 indicates functions
the scan, tap the SCAN button again.
Activate your customers service before
13 . The display will advance to the next
menu item each time the tone button is
pressed. Use the rotary button 14 to
change the settings. The settings you
for Radio, CD or Satellite Radio features.
Cassette player controls
*For A4 and A6 vehicles.
**Contiguous 48 states only.
The sound system must be switched on.
the CD into the CD slot 7 . You can load
up to six CDs in the internal CD changer.
If an external CD changer is installed, it
can hold six more CDs. To switch between
the internal and external CD changers,
tap the CD button
5 .
When a CD is playing, the number of the
track will appear in the LED display. You
can select a different track by pressing
button 25 (next track) or 24 (previous
track). You can select a different CD by
pressing button 23 (next CD) or 22
(previous CD). To eject a CD, press the
EJECT button 6 .
SIRIUS Radio Free Activation and 3 trial
at 1-888-539-SIRIUS and use discount
Listener Care toll-free at 1-800-852-9696
they leave your dealership. Be sure the
correct receiver has been installed prior
to new vehicle delivery.
11
Steering column controls
The cruise control lever is located to the
left of the steering column.
The windshield wiper lever is located to
the right of the steering column.
Focus on Perfect Delivery
Topic
Setting the cruise control speed
Changing the cruise control speed
Windshield washer control lever
Pull the lever forward (to you) to turn the
Reduce the set speed by pressing down
For one-sweep wiping, tap the lever down
shield wiper and windshield washer
cruise control on. When the desired
on the lever. A brief downward push
briefly. For intermittent wiping, move the
control arm functions, particularly the
speed is obtained, push the “Set” button
reduces speed by about one mile per
lever up one position. Four wiping inter-
setting of the four wiper interval speeds
on the end of the lever. To increase the
hour. Holding the lever downward longer
val settings are available; move the switch
and one-sweep wiping.
vehicle speed, depress the accelerator
reduces speed. When you release the
in the middle of the lever down for longer
intervals and up for shorter.
Demonstrate the operation of the wind-
pedal; release the accelerator pedal, and
lever, the new vehicle speed will be set
On cruise control functions, surveys have
the vehicle will slow down to the speed
and maintained.
The washer function is activated by pulling
shown customers believe the control is
previously stored.
Increase the set speed by pressing up on
the wiper lever forward. After releasing
malfunctioning when it doesn’t return to
If the vehicle speed is increased more
the lever without pushing the accelera-
the lever, the washers are deactivated.
the set speed consistently. Explain that
than 6 mph, and for more than 5 minutes,
tor pedal. Briefly pressing the lever up
once the vehicle speed is increased for
the cruise control will have to be set again.
will increase speed by about 1 mph.
longer than 5 minutes and more than
Holding the lever upward longer contin-
6 mph, the previously set speed is erased
uously increases speed. When you release
from the control memory.
the lever, the new vehicle speed will be
set and maintained.
The cruise control can be used for
speeds higher than 25 mph.
12
A6
Features and controls
Remote control key
Power locks . . . . . . . . . . . . . . . 14
Seat adjustments . . . . . . . . . . 15
Headrest. . . . . . . . . . . . . . . . . . 16
Outside mirrors . . . . . . . . . . . . 17
Sunroof
Ambient light panel . . . . . . . . 18
Exterior lights
Wheel bolt cover tool . . . . . . . 19
Power windows
Remote rear lid release . . . . . 20
Climate control . . . . . . . . . . . . 21
Steering column controls . . . 22
Refer to the Owner’s Manual for detailed
instructions on operation of these features
and controls.
13
Remote control key/Power locks
Resetting the remote control
Key Release
Button
The remote control key locks or unlocks
all doors, the rear lid and fuel filler flap
Locking
Button (C)
The remote control may need to be reset
if the vehicle does not unlock using a
Remote
Rear Lid
Release
Button (B)
simultaneously.
The anti-theft alarm system switches on
remote key. If the vehicle is locked, open
the driver’s door with the mechanical
key in the remote control. Press the
PANIC
Button (D)
or off as the vehicle is locked or unlocked.
unlock button on the remote control.
This is explained in the owner’s manual
Focus on Perfect Delivery
Topic
The vehicle comes with two remote
Unlocking
Button (A)
and can be performed by the customer.
It should be demonstrated to the customer
Alarm activation
keys, a valet key, and an emergency key.
When button (C) (Locking) is pressed, the
All remotes and keys should be inspected
warning light on the window sill will first
for fit and function, including storing
blink quickly for 30 seconds and will then
memory of seat and mirrors prior to
blink slowly. This indicates the anti-theft
Unlocking
delivery.
alarm system is activated.
Unlock the driver’s door only by pressing
button (A) one time. All four turn signal
lights will flash twice when the car is
unlocked. To unlock all doors and the
(A)
rear lid, press button (A), quickly, twice.
After unlocking the vehicle, you have
60 seconds to open a door or the rear
(C)
(B)
lid. After 60 seconds, the vehicle automatically relocks and the alarm system
reactivates. To unlock the rear lid only,
Locking and unlocking from inside
the vehicle
press button (B) for at least one second.
Press the power locking switch (door
Locking
open symbol (A)) at the front door panels
Press button (C) to lock the vehicle.
All four turn signal lights will flash one
time and the horn sounds once briefly
when the car is locked.
PANIC button (D)
Push the red button (D) to engage the
panic function. The horn sounds and the
turn signals flash. Push the button (D)
again to turn off the panic function.
14
to unlock all the doors.
Press the power locking switch (key
symbol (B)) on the front door panel, to
lock all the doors.
Exiting a locked door
By pulling on the inside door release
handle (C) two times quickly, a locked
door will open from the inside.
to avoid scheduling an unnecessary service visit.
Seat adjustments
Front door adjustment controls are
located on the door side of the lower
seat cushion.
(B)
(A)
Rear seat folding controls are located
on the rear seat back.
Focus on Perfect Delivery
Topic
Show the customer how to adjust the
power seat controls during delivery
with the new owner in the driver’s seat
position. Explain the memory retention
Power seat adjustment
Lumbar support
Driver seat memory (on some
models)
Adjust the seat bottom forward, backward,
Press the front of the lumbar support
up, down and knee angle with the hori-
switch to increase curvature. Press the
To store a seat position, press “Stop”
zontal control (A). Move the seat back
switch back to decrease it. Press the top
button; button must stay depressed.
control forward or backward to increase
to move the support higher. Press the
Adjust the seat. Press the “M” button
or decrease the seat back angle (B).
bottom to move support lower.
and at the same time press one of
capability of the remote control keys,
3 memory buttons for at least one
which includes memory storage of seat
second. To recall that seat position,
positions.
press the specific memory button that
was set. With driver’s door open, depress
and release the memory button. If the
Locked
driver’s door is closed longer than 30
seconds, the memory button must be
depressed and held.
All remotes and keys should be inspected
Unlocked
Rear seat fold down locks
The ignition key locks the folding in
Red marker is visible
Engaged/disengaged rear seat
back rest
position when the lock cylinder slot faces
When the red marking is visible, the rear
to the front and rear of the vehicle, and
seat back rest is not locked in place.
unlocks when the cylinder slot faces the
The red marking will retract when the
same direction as the release handle.
rear seat is engaged correctly.
for fit and function, including storing
memory of seat and mirrors prior to
delivery.
15
Headrest
Position the head restraints according
to the occupant’s height. For maximum
protection, the upper edge of the head
restraints should be at least at eye level,
or higher.
Focus on Perfect Delivery
Topic
As part of the vehicle delivery, along with
Raising the head restraint
seat, interior and outside mirror adjust-
Grasp both sides of the head restraint.
ments, position the head restraints to the
Lift the head restraint to the height
Digital clock settings
To set the hour, pull the knob out until
Adjusting the angle of the head
restraint
the hour display flashes. Turn the knob
Set the clock 24 hours before the vehicle
The head restraint can be angled slightly
desired hour is reached.
delivery. Demonstrate to the new owner
forward or backward without pushing the
To set the minutes, pull the knob out as
how to switch the display on and off, and
locking release button.
often as is needed until the minutes dis-
height of the customer.
desired.
clockwise or counterclockwise until the
play flashes. Set the minutes by rotating
how to reset the date and time.
the knob until the desired minutes display
appears.
To set the date, pull the knob out as often
as is needed until the day, month or year
display flashes. The day, date or year setting that is flashing can be reset by turnRaising or lowering the head
restraints
ing the knob clockwise or counterclock-
To raise or lower the driver side or pas-
The clock has been reset when the display
senger side head rests, locate and press
stops flashing after operating the setting
the release button, which is facing toward
knob.
the doors, and push the headrest down.
When the ignition is off, the clock/date
To lower the center headrest, locate and
display can be illuminated by pressing
press the release button, which is part
the setting button.
of the trim ring of the metal support,
and push the headrest down.
16
wise.
Passenger
Mirror
(Right)
Outside mirrors
Off
Automatic mirror adjustment (only
on cars with seat memory)
Adjusting the outside mirrors
When the control knob is turned to the
right, and stays there, the passenger’s
The knob on the floor console adjusts the
driver side and passenger side mirrors.
mirror will tilt slightly downward whenever
the car is shifted into reverse, so as to
Driver
Mirror (Left)
see the curb.
To adjust the mirror angle, tilt the knob in
any direction to move the mirror surface.
The passenger’s mirror returns to its initial
Mirror
Fold Away
position when you shift out of reverse or
when the control knob is switched to off,
Focus on Perfect Delivery
Driver’s door mirror adjustment knob
Fold away feature (on some models)
Topic
or to the left side.
Mirror memory retention (on models
with seat memory)
Turn the adjusting knob left for the
Rotate the knob so
It is important to point out during delivery
driver’s side mirror. Turn the adjusting
that the dot on the
that the tilt function of the mirror will
knob right for the passenger side mirror.
knob points toward
The mirror’s position is also stored in
only operate if the mirror switch is on
Center the dot on the knob with the dash
the rear to fold the
memory when a seat position is stored
the correct mirror position.
on the armrest to turn adjusting off.
mirrors toward the
in memory.
doors. This feature
is useful for stadium
parking, car washes, etc.
Self-dimming day/night inside mirror
function (some models only)
When the ignition is on, the interior mirror
Heated mirrors (on some models)
will automatically darken, depending on
When the ignition is on, the mirrors are
the amount of light shining into the car
automatically heated if the outside temper-
from the rear (headlights, etc.). When you
ature is below 59° F (15°C). When the
move the gear shift selector lever into
outside temperature reaches 77°F (25°C),
reverse, or when you switch the interior
heating automatically switches off.
lights on, the mirror will lighten.
Mirror adjustment tilt
After selecting left or right mirror, tilt the
knob in any direction to angle the mirror
surface. Center the knob after adjustment
is completed.
17
Sunroof/Ambient light panel
Sunroof Comfort Position
The sunroof (on models so equipped)
has a comfort zone setting that helps
(O)
(1)
eliminate wind noise factors that occur
in some speed and weather conditions.
(A)
The ambient light panel controls interior
lighting.
Focus on Perfect Delivery
Topic
(B)
Power sunroof control switch (A)
When the ignition is on, you can open or
Ambient light panel
close the sunroof by turning the rotary
Opening and closing the sunroof
If the switch is in position (O), the interior
control switch. Tilt roof open or close by
The sunroof control switch allows the
In order to reduce wind noise complaints,
lights are off. If the switch is in position
pressing or pulling the control.
panel to be opened fully, or, at certain
demonstrate the use and function of the
(1), the lights are on continuously.
comfort control position for the sunroof
If the switch is in the center position, the
during delivery. This will increase customer comfort and satisfaction.
Sunroof comfort control setting (B)
interior lights illuminate when:
To avoid wind noise at certain speeds,
the doors are unlocked;
set the control switch to the indicated
one of the doors are opened;
position (comfort position).
speeds, to an opening to reduce wind
noise.
the key is removed from the ignition.
The lights always turn off when the ignition is turned on or the vehicle is locked.
Front reading lights
Press the side switches to turn on and off
the reading lights.
Raising the sunroof
Briefly push or pull the switch to tilt the
sunroof up or down when the ignition is
on. If you push and hold or pull and hold
the switch, you can adjust the sunroof
manually.
18
Exterior lights/Wheel bolt cover
removal tool
Headlights, side marker lights, and
front and rear fog light functions are
controlled by turning, or turning and
pulling out, the light switch.
Focus on Perfect Delivery
Topic
Light switch functions-all on except
headlights
Xenon headlights (on some models)
Turn the switch so that the dot aligns
adjusted to the load and angle of the
beam has a unique beam footprint. Some
with
vehicle to prevent glare into oncoming
new owners may interpret the light pat-
headlights (side light position).
Xenon headlights may be new in an
owner’s experience. The distinct xenon
Light switch functions-all off
Align the dot on the switch with “O“ to
turn all the lights off.
to turn all lights on, except
Xenon headlights are automatically
traffic. Xenon headlights create a dis-
tern as an alignment problem. During the
tinctive light pattern at the outermost
explanation of the light switches, explain
edges, which may be misinterpreted
to new owners about the distinct xenon
as a headlight alignment problem; this
beam pattern.
is normal.
Wheel bolt cover removal tool
The wheel bolt cover
removal tool is located
in the tool kit. It should
be pointed out to the
customer at the time of delivery, otherLight switch functions-all on
Light switch functions-foglights
Turn the switch so that the dot aligns
With the ignition on, the foglights can
with
be switched on in combination with the
to turn the headlights and all
other lights on. The headlights work only
with the ignition on.
low beam headlights.
wise, a customer may be confused as to
why the supplied wheel bolt wrench does
not fit the wheel bolts. (Not required for
optional 19” wheels).
Front fog lights
Turn the switch to the headlight position
and pull it out toward you to the first stop.
Front and rear fog lights
Turn the switch to the headlight position
and pull it out toward you to the second
stop.
19
Power windows/Remote rear lid
release
Adjusting the power windows
Rear window
controls
Rear window
safety switch
Front window
controls
A full set of switches for the power
windows are located on the driver’s
door. The passenger front door and rear
doors have their own switches.
Remote rear lid release
Pushing down on a switch lowers the
window. Pulling up on a switch raises
The rear trunk lid can be open from
the window.
inside the vehicle using a switch located
in the driver’s door sill. To unlock the
Focus on Perfect Delivery
rear lid, press the
switch.
The driver’s door panel switches
have a one-touch feature
Rear window safety switch
The remote rear lid release is deactivated
A safety switch on the driver’s door
automatically if the rear lid is locked
Demonstrate how the remote rear lid
Press down or pull up briefly (one-touch
deactivates the rear windows. The safety
manually, using the key. This feature
release is deactivated when the rear lid
feature) and the window opens or closes
switch lights up when power to the
enables the driver to lock the luggage
is locked manually using the mechanical
continuously all the way. To open or close
windows in the rear doors is off (button
compartment, retain the key, and
key in the remote control.
the window part way, push or pull again
NOT depressed).
prevent unwanted access to the trunk.
Topic
while the window is still moving and the
window will stop where it is. The onetouch feature only functions when the
ignition is on. When the ignition is off,
All four windows have a safety feature
the windows can still be operated as
that activates when the window is closing
long as the front doors are closed. When
and meets any obstruction before full
either door is opened, the power window
closure. The window will reverse direction
operation will be deactivated. To open or
and lower when it meets an obstacle.
close the windows with the ignition off,
you have to push or pull the switch.
Closing and opening windows
with the ignition key
By turning and holding the key in the
driver’s door in the locking position, all
the open windows will close. By turning
and holding the key in the driver’s door
in the unlocking position, all the closed
windows will open.
20
Window pinch protection safety
feature
Climate control
The air temperature, air flow and air
distribution are automatically regulated,
and compensate for changes in the outside temperature and the intensity of
the sunlight entering the vehicle.
Automatic air recirculation
Focus on Perfect Delivery
Air quality sensors automatically detect
Topic
Climate control system
64°F and 84°F. If a setting outside this
the quality of outside air entering the
Set the climate control temperature and
The climate control system is fully auto-
range is selected, “LO” or “HI” will appear
interior. This feature is recommended to
press AUTO during the delivery process.
matic and is designed to maintain a
in the display.
be on as much as possible. The maximum
Set the climate controls appropriate to
comfortable and uniform climate inside
By pressing the minus or plus buttons in
duration of automatic air recirculation is
weather conditions (windshield defroster,
the vehicle, when the AUTO button is
the center of the control unit, you can
12 minutes.
etc.) before the new owner leaves the
pressed.
increase or decrease the fan speed, from
dealership.
The standard setting for year-round com-
its normal, automatic setting. If you want
fort should be 75°F and the automatic
to set the climate control back to its
mode can be switched on with the AUTO
automatic mode, press the AUTO button,
switch.
and the individual settings for fan speed
The temperature for the driver and front
and air outlet distribution will be reset
passenger can be altered individually.
and automatically regulated again.
(A)
(B)
Interior temperature can be set between
Defrost (A)
In this mode, the windshield and side
windows will be defrosted/defogged.
Rear window defogger (B)
The rear window defogger works only with
the ignition on. When outside temperatures are above 32°F, the rear window
defogger automatically deactivates after
Individual temperature settings
Changing the air outlet distribution
For individual driver side and passenger
Air distribution can be manually changed.
side temperature settings, press the plus
The upward arrow switch redirects air
or minus switches until the desired tem-
flow toward the windows. The downward
perature appears in the LED display on
arrow switch redirects air flow to the
the side where the temperature change
footwell. The center switch redistributes
is desired.
air flow to the center console and to the
10 minutes.
side windows.
21
Steering column controls
The cruise control lever is located to the
left of the steering column.
(A)
The windshield wiper lever is located to
the right of the steering column.
Focus on Perfect Delivery
Topic
Setting the cruise control speed
Changing the cruise control speed
Windshield washer control lever
Slide the switch to the ON position. When
Reduce the set speed by pressing the
For one-sweep wiping, tap the lever down
the desired speed is obtained, push the
SET button on the end of the lever
briefly. For intermittent wiping, move
“Set” button on the end of the lever.
briefly. Pressing
the lever up one position. Four wiping
shield wiper and windshield washer
To increase the vehicle speed, depress
and holding the
interval settings are available; move the
control arm functions, particularly the
the accelerator pedal; release the accel-
button longer
switch in the middle of the lever down
setting of the four wiper interval speeds
erator pedal, and the vehicle will slow
reduces speed.
for longer intervals and up for shorter.
and one-sweep wiping.
down to the speed previously stored.
When you release
The washer function is activated by pulling
the wiper lever forward. After releasing
the lever, the washers are deactivated.
Demonstrate the operation of the wind-
If the vehicle speed is increased more
the button, the
On cruise control functions, surveys have
than 6 mph, for more than 5 minutes, the
speed of the
shown customers believe the control is
cruise control will have to be set again.
vehicle at that time is the new speed
malfunctioning when it doesn’t return to
that is stored.
the set speed consistently. Explain that
Increase the set speed by sliding switch
once the vehicle speed is increased for
(A) to the left, toward the RES (resume)
longer than 5 minutes and more than
briefly. If you slide and hold the switch in
6 mph, the previously set speed is erased
place, the speed increases steadily.
from the control memory.
When you release the switch, the speed
of the vehicle at that time is the new
speed that is stored.
Turn the cruise control off
temporarily or completely
To turn the cruise control off temporarily,
depress the brake pedal (or clutch pedal
on some models). To turn the cruise off
completely, slide switch (A) to the right
(off). To restore the stored speed, slide
switch (A) to RES. The cruise control can
be used for speeds higher than 25 mph.
22
TT
Features and controls
Remote control key
Power locks . . . . . . . . . . . . . . . 24
Seat adjustments
Fuel door & trunk release. . . . 25
Outside mirrors
Digital clock . . . . . . . . . . . . . . . 26
Ambient light panel
Glove compartment
Tire mobility system . . . . . . . . 27
Exterior lights
Wheel bolt cover tool . . . . . . . 28
Power windows . . . . . . . . . . . 29
Climate control . . . . . . . . . . . . 30
Concert II sound system . . . . 31
Steering column controls
Manual rear lid release . . . . . . 32
Refer to the Owner’s Manual for detailed
instructions on operation of these features
and controls.
23
Remote control key/Power locks
Resetting the remote control
Key Release
Button
The remote control key locks or unlocks
all doors, the rear lid and fuel filler flap
Locking
Button (C)
The remote control may need to be reset
if the vehicle does not unlock using a
Remote
Rear Lid
Release
Button (B)
simultaneously.
The anti-theft alarm system switches on
remote key. If the vehicle is locked, open
the driver’s door with the mechanical key
in the remote control. Press the unlock
PANIC
Button (D)
or off as the vehicle is locked or unlocked.
button on the remote control.
This is explained in the owner’s manual
Focus on Perfect Delivery
Topic
Unlocking
Button (A)
The vehicle comes with two remote keys,
warning light on the window sill will first
All remotes and keys should be inspected
memory of seat and mirrors prior to
delivery.
Alarm activation
When button (C) (Locking) is pressed, the
a valet key, and an emergency key.
for fit and function, including storing
and can be performed by the customer.
blink quickly for 30 seconds and will then
Unlocking
Unlock the driver’s door only by pressing
blink slowly. This indicates the anti-theft
alarm system is activated.
button (A) one time. All four turn signal
lights will flash twice when the car is
unlocked. To unlock all doors and the
rear lid, press button (A), quickly, twice.
After unlocking the vehicle, you have
60 seconds to open a door or the rear
lid. After 60 seconds, the vehicle automatically relocks and the alarm system
reactivates. To unlock the rear lid only,
press button (B) for at least one second.
Locking
Press button (C) to lock the vehicle.
All four turn signal lights will flash one
Locking and unlocking from inside
the vehicle
time and the horn sounds once briefly
Press the power unlocking switch (door
when the car is locked.
open symbol) on the center console to
unlock all the doors. Press the power
PANIC button (D)
locking switch (key symbol) on the
Push the red button (D) to engage the
center console to lock all the doors.
panic function. The horn sounds and the
turn signals flash. Push the button (D)
again to turn off the panic function.
24
It should be demonstrated to the customer
to avoid scheduling an unnecessary service visit.
Seat adjustments/Fuel door and
trunk release
Fuel door and trunk release
console access
Front seat adjustment controls are located
on the outsides of the lower seat cushion.
Focus on Perfect Delivery
Topic
Demonstration of the TT seat adjustments
to the new owner is especially important,
as the speed and acceleration of the
vehicle requires that the driver be correctly
Seat height adjustment
Backrest release lever
positioned to safely operate the controls.
Adjust the height of the seat by lifting
Pull the lever up on the outside of either
the adjustment lever (located at the out-
the driver or passenger seat. Then fold
side of the seat), and use body weight to
the backrest forward for rear area access.
Fuel door
switch
move the seat upward or downward.
Trunk
release
switch
With the lever lifted, you have to raise
yourself off of the seat slightly to move
the seat upward.
Fuel door release and trunk release
To access the fuel door and the trunk
from inside the vehicle, lift and slide the
Seat forward or backward handle
Seat recliner and seat release
console cover forward, and push the fuel
Pull the handle up (located at the front
Lean forward to take the weight off of
door lid or trunk release switch.
of the seat) and use body weight to move
the seat back. Turn the adjuster wheel
the seat forward or backward. Release
forward or backward to change the
the handle and slide a little more to
angle of recline.
ensure seat is locked in position.
25
Outside mirrors/Digital clock with
date display
Driver
Mirror (Left)
Adjusting the outside mirrors
Off
The mirror knob located on the driver’s
door adjusts the driver side and passen-
Passenger
Mirror
(Right)
ger side mirrors.
Focus on Perfect Delivery
Topic
Set the time and date in advance of the
The mirror adjustment knob is on
the driver’s door panel
new vehicle delivery. Demonstrate the
Turn the adjusting knob to the left for the
use of the time and date adjustment knob
driver’s side mirror. Turn the adjusting
perature is below 59°F (15°C).
to the new owner, including how to turn
knob to the right to adjust the mirror on
When the outside temperature reaches
the date display off.
the passenger door. Center the dot on
77°F (25°C), the automatic heating feature
the knob to turn the adjustment off.
switches off.
Heated mirrors
Digital clock with date display
When the ignition is on, the mirrors are
Set the time and date using the control
automatically heated if the outside tem-
knob located next to the tachometer.
To set the hour, pull the knob until the
display flashes. Turn the knob clockwise
or counterclockwise until the desired
hour is displayed.
To set the minutes, pull the knob out
again as often as needed until the minutes
display flashes. Turn the knob until the
desired minutes are displayed.
To set the date, pull the knob out again
as often as needed until the day, month
or year display flashes. Set the flashing
day, date or month by turning the knob
clockwise or counterclockwise.
The clock will be set once the display
To adjust the outside mirror angle
stops flashing after the setting knob is
Tilt the knob in any direction to move the
released.
mirror surface.
Turning the date display on or off
Pull out the knob as often as needed to
make the date display flash. Turn the knob
counterclockwise to deactivate the display, or clockwise to activate it. The setting
will be accepted as soon as the display
stops flashing after operating the knob.
26
Ambient light panel/Glove
compartment/Tire mobility
system
Unlocked latch slot
position
(O)
(1)
The ambient light panel controls interior
Locked latch slot
position
lighting. The dome light and the front
reading lights are located in the light
panel above the windshield.
To open
The glove compartment lock/unlock
mechanism has contributed to Quality
score survey percentages.
Focus on Perfect Delivery
Topic
Ambient light panel
Glove compartment
If the switch is in position (O), the interior
To open, pull the handle in the direction
lights are off. If the switch is in position
of the arrow.
Tire Mobility System (3.2L Only)
Tire Mobility System 3.2 L engine
option only
(1), the lights are on and will remain on.
To close, press the glove compartment
Review of dealer repair orders show
If the switch is in the center position,
lid upward until the lock engages.
3.2 L models include an emergency tire
that an unexpected number of TT owners
the lights illuminate when:
To lock the glove compartment latch,
inflation system in the rear cargo area
have inadvertently broken the glove
the doors are unlocked, or;
insert the ignition key and turn the key
(no spare tire is
compartment latch. They have grasped
one of the doors is opened;
making the latch slot horizontal.
included with the
the latch, and because the latch can be
or the key is removed from the
(Even when the glove compartment is
3.2 L TT engine
opened part way even when it is locked,
steering lock.
locked, the handle can be pulled out
option due to the
tried to force the latch handle open.
The interior lights turn off when the
part way. If the position of the latch slot
battery being
You should demonstrate how the latch
ignition is turned on or the vehicle is
shows the glove compartment door is
located in the
can be partly opened by first locking
locked.
locked, unnecessary force may be
the glove compartment, then carefully
pulling the latch part way open. Show
Front Reading Lights
trunk).
applied, damaging the handle.)
The inflation system is comprised of a
To unlock the glove compartment latch,
pump and sealant fluid in a compression
how the latch lock is in a horizontal
Press either of the side switches to turn
insert the ignition key and turn the key
tank. Emergency inflation of tires with
position when the glove compartment
on and off the reading lights.
making the latch slot vertical.
punctures only (sidewall ruptures require
is locked.
towing assistance) is visually explained
on the pump unit, and in detail in the
The tire mobility system is a new Audi
Owner’s Manual.
feature for 3.2 L engine models. Tell
Note: The emergency sealant has an
customers about the pressurized sealant
expiration date located on the container.
container, which has an expiration date,
It should be inspected periodically and
and should be replaced when necessary.
replaced when expired.
Explain to customers that, with the 3.2 L
Customers must be shown the trunk
engine option, the battery is located in
location of the vehicle battery, should
the trunk.
emergency electrical service be required.
27
Wheel bolt cover removal tool
Exterior lights/Wheel bolt cover
removal tool
The wheel bolt cover
Headlights, side marker lights, and
removal tool is located
front and rear fog light functions are
in the tool kit. It should
controlled by turning, or turning and
be pointed out to the
customer at the time of
pulling out, the light switch.
delivery, otherwise, a customer may be
The wheel bolt cover removal tool is
confused as to why the supplied wheel
located in the tool kit.
bolt wrench does not fit the wheel bolts.
(Not required for optional 19” wheels).
Focus on Perfect Delivery
Light switch functions-all off
Light switch functions-all on
Align the arrow on the switch with “O”
Turn the dial so that the arrow aligns
to turn all the lights off.
with
Topic
Review the switch positions at new vehicle
delivery with the owner, to ensure they
to turn the headlights and all
other lights on. The headlights work only
are familiar with the lighting options.
with the ignition on.
Show how the switch must be pulled out
and turned to to activate the fog lights.
Light switch functions-all on
except headlights
Front fog lights
Turn the dial so that the arrow aligns
switched on in combination with the low
with
beam headlights.
to turn all lights on, except
With the ignition on, the foglights can be
headlights (side light position).
Turn the switch to the headlight position
and pull it toward you (out) to the stop to
activate the fog lights.
28
Power windows
Adjusting the power windows
The switches for the power windows are
located on the driver’s door. The passenger door has it’s own switch.
The switch positions match the door
locations. Pushing forward on a switch
lowers the window. Pulling up on a switch
raises the window.
Focus on Perfect Delivery
The driver’s door panel switches
have a one-touch feature
When either door is opened, the window
lowers slightly automatically (Roadster only.)
When the door is closed, the window resets
itself. (Roadster only.)
Press down or pull up briefly (one-touch
feature) and the window opens or closes
Closing and opening windows with
the ignition key in the door lock
Window pinch protection safety
feature
all the way. To open or close the window
By holding the key in the driver’s door in
All four windows have a safety feature
part way, push again while the window
the locking position, all the open windows
that activates when the window is closing
is still moving and the window will stop
will close. By holding the key in the
and meets any obstruction before full
where it is. The one-touch feature only
driver’s door in the unlocking position,
closure. The window will reverse direction
functions when the ignition is on. When
all the closed windows will open.
and lower when it meets an obstacle.
Topic
New Roadster owners should be shown
how the window resets itself when the
door is closed and the window is raised.
the ignition is off, the windows can still
be operated as long as the front doors
are closed. When either door is opened,
the power window operation will be
deactivated.
29
Climate control
The air temperature, air flow and air
distribution are automatically regulated,
and compensate for changes in the
outside temperature and the intensity of
the sunlight entering the vehicle.
Focus on Perfect Delivery
Topic
Climate control system
The left hand switch also regulates interior
Manual air recirculation
The climate control is fully automatic and
temperature which can be set between
In the air recirculation mode the interior
press AUTO during the delivery process.
is designed to maintain a comfortable
64°F to 84°F. If a setting outside this
air is recirculated; the outside air supply
Set the climate controls appropriate to
and uniform climate inside the vehicle,
range is selected, “LO” or “HI” will appear
is blocked. This helps to prevent pollu-
weather conditions (windshield defroster,
when the AUTO button is pressed. The
in the display.
tant-containing outside air from entering
recommended setting for year-round
By turning the switch at the right of the
the interior.
comfort is 75°F.
control unit, you can increase or decrease
The switch at the left of the control unit
the fan speed, which is normally auto-
is the On-Off switch for the system. Push
matically set when the system is in the
the knob in to turn the system on; pull
AUTO mode.
Set the climate control temperature and
etc.) before the new owner leaves the
dealership.
the knob out to turn the system off.
Temperature settings
Changing the air outlet distribution
Defrost
For interior temperature settings, turn
Air distribution can be manually changed.
In this mode, the windshield and side
rotary knob to the plus or minus settings
The upward arrow switch redirects air
windows will be defrosted/defogged.
until the desired temperature appears in
flow toward the windows. The downward
The temperature setting is automatically
the LED display.
arrow switch redirects air flow to the
controlled, with the air flow on maximum
footwell. The center switch redistributes
setting.
air flow to the center console and to the
side windows.
30
CD player controls
Concert II sound system
The Concert II Sound System must be
AM/FM, and CD player functions are
1
featured in the Concert II sound system.
2
4
16
Focus on Perfect Delivery
5
single CDs automatically. Insert the CD
3
18
7
Topic
Demonstrate how to store 12 stations
9
6
into the CD slot 2 . To select the CD
mode tap the CD button 6 . The LED
display will indicate whether the sound
10
11
12
13
14
15
17
on the AM band and another 12 stations
on the FM band.
on. The CD player in the system loads
system is in the CD player or the optional
CD changer mode; CD indicates CD player,
A separate radio manual with complete
Radio controls
operating instructions for the Concert II
and CDC indicates CD changer.
When a CD is playing, the number of the
Sound System is provided as a supple-
Tap the FM or AM Controls 5 and 9
track will appear in the display. To select
ment to the Owner’s Manual.
to change radio band frequencies. With
the next CD track, tap station button 13 .
Basic operating features for the Sound
either selection all radio features will
Press station button 14 to activate fast
System, Radio, and CD Player and CD
apply to the selected band. A total of
reverse. Press station button 15 to acti-
Changer components are as follows:
12 FM Stations and 12 AM Stations can
vate fast forward. Use station button 10
be stored with the six station preset
to select the previous CD in the changer,
and station button 11 to select the next
switched on and off automatically when
buttons– 10 to 15 . To store a station,
hold one of the preset buttons until the
the ignition is switched on or off, or by
radio goes mute. To switch between
system press button 1 .
pushing the rotary button 7 , you can
turn on or off the system without the
stations 1 through 6 and 7 through 12
ignition on. The Volume can be adjusted
ing the rotary button 18 counterclockwise or clockwise you can tune stations
Normally the Concert II Sound System is
by turning the rotary button 7 .
CD in the changer. To eject the CD in the
tap the AM or FM button briefly. By turn-
manually.
To set the Bass, Treble, Balance and Fader
Tap the left or right sides of the SEEK
control press the tone button 17 .
button 4 to search for stations in the
The display will advance to the next
desired direction. The radio will move on
menu item each time the tone button is
to the next receivable station.
pressed. Use the rotary button 18 to
The radio will scan automatically to the
change the settings. The settings you
next radio station when you tap the
make will only apply to the operating
SCAN button 16 , play for eight seconds
mode in which the sound system is
and then continue to the next radio
being used, which means you can set
station, play for eight seconds, and so
different settings for AM, FM, and CD
on. To stop the scan, tap the SCAN
Player. The display 3 indicates functions
for Radio or CD features.
button again.
31
Steering column controls/
Manual rear lid release
The cruise control lever is located to the
left of the steering column.
(A)
Turn the cruise control off
temporarily or completely
Emergency rear lid release-opening
from inside the vehicle
To turn the cruise control off temporarily,
If the rear lid does not open when you
depress the brake pedal (or clutch pedal
press the release button or use the
on some models). To turn the cruise off
remote control, it can be opened manually.
The windshield wiper lever is located to
completely, slide switch (A) to the right
the right of the steering column.
(off). To restore the stored speed, slide
Focus on Perfect Delivery
Topic
switch (A) to RES. The cruise control can
Setting the cruise control speed
be used for speeds higher than 25 mph.
Slide the switch to the ON position. When
If the rear lid does not open when the
the desired speed is obtained, push the
release button is pressed, or when using
“Set” button on the end of the lever. To
the remote key, it can be opened manually.
increase the vehicle speed, depress the
The manual emergency release loop is
accelerator pedal; release the accelerator
located in the tunnel under the cup holder.
pedal, and the vehicle will slow down to
the speed previously stored. If the vehicle
speed is increased more than 6 mph, for
more than 5 minutes, the cruise control
will have to be set again.
Changing the cruise control speed
For access to the emergency release you
Windshield washer control lever
For one-sweep wiping, tap the lever down
briefly. For intermittent wiping, move the
lever up one position. Four wiping inter-
must remove the cup holder-tunnel cover
assembly.
Open both hinged pads in cup holder
Reduce the set speed by pressing the
val settings are available. Turn the switch
(see illustration, arrows). Unscrew the
SET button on the end of the lever briefly.
at the top of the lever to the right for
now visible screws using a coin or a
Pressing and holding the
longer intervals and left for shorter.
screwdriver.
button longer reduces
The automatic wiper/washer function is
speed. When you release
activated by pulling the wiper lever for-
the button, the speed of
ward. After releasing the lever, the washers
the vehicle at that time
are deactivated.
Remove cup holder with tunnel cover
by lifting it up towards the driver side.
is the new speed that is stored.
Increase the set speed by sliding switch
(A) to the left, toward the RES (resume)
briefly. If you slide and hold the switch
in place, the speed increases steadily.
When you release the switch, the speed
of the vehicle at that time is the new
speed that is stored.
Pull the loop in the direction shown by
the arrow to release the rear lid.
32
Audi is constantly improving their products. Modifications in shape, equipment, and technology are possible. No legal commitment is thereby implied by the details,
illustrations and descriptions in the Brand Specialist/Service Consultant Guide. Reprinting, reproduction or translation, in whole or in part, are not permitted without written
permission of Audi of America, Inc. All rights are expressly reserved by Audi of America, Inc. Subject to modification without notice.
Part No.
W42 FOCUSPDI
Printed in U.S.A.
©2003 Audi of America, Inc.
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Never do the expected.
Never rest on your laurels.
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