User Manual - Displays2go

User Manual
Material No.: SBXSNT55 Model Series
Material Description: Indoor Floor Standing Digital Sign
Operating Instructions for Digital Signage
Note: Before using the product, please read the instructions carefully!
Do not attempt to disassemble this product. If the product does not work properly, please
contact your local dealer or the company.
1
Contents
Features ............................................................................................................................................ 3
Safety Warnings and Precautions ..................................................................................................... 3
Installation and Connection .............................................................................................................. 5
Packing List ........................................................................................................................................ 5
Interfaces .......................................................................................................................................... 6
Steps of Installation........................................................................................................................... 6
Remote Control ................................................................................................................................. 7
Description of Basic Operation ......................................................................................................... 8
Power on/Standby ............................................................................................................................ 8
About Launch Desktop ...................................................................................................................... 8
Description of Wallpaper Switch ....................................................................................................... 8
File Manager ..................................................................................................................................... 9
Local Settings .................................................................................................................................... 9
Slide Show APP Introduction………………………………………………………………………………………………………12
Technical Specifications................................................................................................................... 17
Troubleshooting…………………………………………………………………………………………………………...........…….19
Cleaning and maintenance ............................................................................................................. 20
Names and Contents of Toxic and Hazardous Substances or Elements in the Product .................. 21
2
Features
1.
2.
3.
4.
5.
6.
7.
8.
Embedded with Android 5.1.1 smart operating system and unique UI design, bringing you a more
convenient operation and better visual experience.
Support USB mouse and keyboard, realizing easy manipulation like a computer.
Built-in Wi-Fi module, high capacity memory and high capacity cache, making it smoother to watch
1080P HD movies and play big games.
High-quality LCD screen as the display, no flicker, low radiation, greatly reducing eye fatigue,
eye protection, high brightness, high contrast, and wide viewing angle; ultra-fast response time
greatly reduces ghosting of fast moving images.
Progressive image processing and industry-leading motion compensation technology improve the
flickering and blurring in the edges of motion picture.
Dynamic contrast technology can significantly improve the clarity and contrast of various screens.
Multi-channel USB interfaces, supporting HD media streaming.
Ultra-thin narrow bezel design.
Safety Warnings and Precautions
Thank you for purchasing the high-performance multi-functional LED backlight Digital Signage of our
Company. It is a very valuable product, which will give you a better visual experience. We have considered the
factors to ensure personal safety in product design, and have tested rigorously at the factory. However,
improper installation and use may result in electric shock and fire. In order to ensure safety use, extend the
life of the product and ensure the best performance of the machine, please read the following provisions and
labels carefully before using the product and conscientiously observe the following safety precautions. Keep
the instructions properly for reference.
Warning: May cause personal injury or death
The operation is prohibited
In the following cases
 Power outage or instable voltage.
 Abnormal sound or smell from the unit.
 AC power cord is damaged.
 Digital Signage is damaged due to drop,
knock or impact.
 Any liquid or foreign matters fall into the
enclosure.
Caution: May cause damage or property loss
The operation must be executed
Turn off the Digital Signage immediately, pull
out the plug from the power outlet, and ask
the authorized personnel for maintenance
timely.
If coal gas or other flammable gas leaks, do not pull out the plug of the LCD Digital Signage or other
electrical appliances; instead, turn off the gas valve immediately, and open the doors and windows
quickly.
3
Warning
outlet in parallel, or else it may cause fire
due to excessive power consumption.
Do not approach the Digital Signage with
open flame (e.g. a lighted candle), or else
it may cause electric shock or fire.
Do not put water filled container on the
Digital Signage to avoid electric shock
and fire due to water drops or splashing.
Do not put any sharp objects, metal or
liquid into the vents or let them touch
the signal terminals to avoid short circuit,
product damage, and electric shock.
The openings in the enclosure are
designed for ventilation and cooling, to
ensure long time reliable running of
components inside the enclosure and
prevent overheating. Do not block the
openings when place the unit.
Do not touch the plugs with wet fingers,
or else it will cause electric shock.
Do not use the Digital Signage in stormy
weather, especially when there is
lightning; instead, please disconnect the
power and antenna plugs to avoid
lightning strike.
Do not disassemble the Digital Signage
without permission, or else it may cause
electric shock or fire. Please ask qualified
technician for repair.
Do not use power supply other than AC
110V, 50Hz.
Cut off the power supply before
connecting or disconnecting any cables.
Do not place the Digital Signage on any
instable positions, or else it may be
damaged or cause fire.
Do not place the Digital Signage in the
positions such as:
1. The environment subject to direct
strong sunlight, moisture, extreme
temperature or too much dust;
2. The environment with flammable or
explosive materials;
3. The environment with flammable or
corrosive gases;
Do not use damaged or inappropriate
power outlets, and ensure that the plugs
and outlets contact properly.
Do not let dust or metal deposits adhere
to the plugs and outlets.
Do not damage the power cords:
1. Do not modify the power cords;
2. Do not place heavy objects on the
power cords;
3. Keep the power cords away from
heat source;
4. Do not pull the cord to remove the
plug.
Do not connect too many plugs to one
Caution




Do not let children climb onto the Digital
Signage.
Keep the small parts away from children
to prevent them from swallowing.
If the Digital Signage won’t be used for a
long time, please turn it off and pull out
the power plug.
To adjust the position or angle of the
Digital Signage, please disconnect all


4
power cords and move slowly to avoid
falling.
Do not scratch or knock the LCD with
hard object, or twist and squeeze the
LCD.
Do not turn on the unit immediately
when it is moved from a place with low
temperature to high temperature, or else
it will cause condensation and




malfunction.
Before cleaning the Digital Signage,
please pull out the power plug; wipe
with soft cloth; do not use industrial
chemicals; prevent foreign matters from
entering the machine. Improper cleaning
(such as cleaning solution, water) may
damage the product, erase the printed
information, and even cause damage of
the components if fluid flows in,


If the LCD screen ruptures and the liquid
splashes on the skin, please rinse for 15
minutes with clean water immediately,
and consult your doctor.
To carry the Digital Signage with hands,
please grab the corners and hold the
bottom; do not apply pressure on the
panel.
Use the Digital Signage properly: Use in
proper lighting conditions; insufficient
lighting or long time watching will impair
your eyesight.



resulting in machine failure.
If the unit displays the same screen for a
long time or the moving picture has fixed
text or icon, it will leave ghosting on the
screen and won’t disappear when the
unit is turned off; it is normal and isn’t
covered by the warranty.
The power of the Digital Signage can be
cut off by pulling out the plug.
When the plug or coupler is used as
disconnection device, it should be easy
to operate the device.
Insert the plug into the outlet properly,
or else it may cause sparks and fire.
The technical specifications printed
herein and on the packaging are subject
to change without prior notice. The
Manual may be slightly different from
actual operation, and the latter is
applicable.
Installation and Connection
Packing List
Name
Name
1 Digital Signage

1 Remote Control

1 Operation Manual

1 Power Cord

1 Cleaning Kit
Two Keys


Note:
Contact local dealer if you have questions about the operation, debugging and connection of
the unit. If the unit doesn’t work normally, please cut off the power immediately and consult the
dealer. The unit is class-A product, which may cause radio interference in living environment. In
this case, please take feasible measures, and use power plug as the disconnection device.
5
Interfaces
1. USB interface; 2. RJ45 interface (Ethernet); 3.HDMI input; 4. Power port; 5. On/Off
button. Note: Please pull out the power plug before installing or disassembling the unit!
Steps of Installation
1.
2.
3.
4.
5.
Open the top cover as shown in Fig. 2;
Remove EPE on both sides of the box as shown in Fig. 3;
Take out the base as shown in Fig. 4;
Lift out the unit as shown in Fig. 5 and put it on the mounting table (avoid scratching) (Fig. 6);
Tighten the base onto the unit with dedicated screws and hex socket wrench as shown in Fig.
6.
(Fig. 1)
(Fig. 2)
(Fig. 4)
(Fig. 5)
Mounting table
(Fig. 6)
Mounted state
(Fig. 7)
6
(Fig. 3)
Remote Control
Installing batteries for the remote control:
Remove the battery cover, and insert two AAA batteries (1.5V). Ensure that the battery polarity
matches the “+”/“-” marks in the battery compartment of the remote control.
Precautions for using the remote control:






Aim the remote control at the receiver window. Do not place any object between the remote
control and the receiver window to avoid interference with the normal operation.
Keep the remote control away from violent vibration. In addition, do not set or place the
remote control in direct sunlight, or else the remote control may be deformed by heat.
The remote control may be invalid when the receiver window of the unit is in direct sunlight or
strong lighting; in this case, please adjust the angle of the lighting or the unit, or approach the
receiver window to use it.
The distance of remote control will be shortened if the battery voltage is insufficient; in this
case, please replace with new batteries; if the remote control won’t be used for a long time or
the batteries are run out, please take out the batteries to avoid corrosion due to battery
leakage, which will damage the remote control.
Do not use batteries of different types or mix new batteries with old ones. Always replace the
batteries in pairs.
Do not put the batteries in fire, or charge or disassemble them, or charge, short circuit,
disassemble, heat or burn used batteries. Please dispose of waste batteries in accordance with
local environmental regulations. Do not expose the batteries in overheated environments such
as sunlight and fire.
Description of remote control buttons
Button
POWER (
Note: Press the SETUP button in the main
interface to call out the OSD menu. After
exiting the playback mode by pressing the
STOP button, the playback will start according
to the schedule next time.
Remark: The real appearance of the remote
control may be different from the picture,
please refer to the actual product.
Function
)
Power switch
MENU
To show the main menu
SETUP
To set up OSD menu
SOURCE
To show the Source menu
/
Play programs; confirm selection
▲
To move the cursor up
▼
To move the cursor down
◄
To move the cursor left
►
To move the cursor right

Previous program

Next program

Stop playing and return to the main interface
Mute
Turn up the volume
Turn down the volume
HDMI
Select HDMI device as the source
VGA
Select VGA device as the source
Back
7
Description of Basic Operation
Power on/Standby
Insert the power plug into the outlet. If the Digital Signage has the switch button “I”, turn it on; if
you press the switch button “O”, the Digital Signage enters standby state.
In power on state, enter “System Assistant” and press the “ ” button on the remote control, and
the Digital Signage enters standby state.
About Home Screen
Description of Icons
Icon
Function
Main applications
Back
Home page
Background applications
Sound Sound +
Description of Wallpaper Switch
As shown on the right, tap and hold in the blank space to enter wallpaper switch interface,
and select the wallpaper from different sources.
8
Description of Basic Operation
File Manager
1. Tap the Main Apps button
in the Home page to enter the “APPS” menu interface (Fig. 2);
2. Tap the “Explorer” icon in the “APPS” menu interface (Fig. 2) and enter “Explorer” menu (Fig. 3);
3. Tap options in the “Explorer” menu to read the files from different devices.
Fig. 1
Fig. 2
Fig. 3
Local Settings
1. Tap the Main Apps button
in the Home page to enter the “APPS” menu interface (Fig. 2);
2. Tap the “Settings” icon in the “APPS” menu interface (Fig. 2) and enter “Wi-Fi” menu (Fig. 3);
3. Tap options in the “Wi-Fi” menu and set up different options.
9
Fig. 1
Fig. 2
Description of Settings Interface (shown on the right)
Icon
Function
WIFI switch
Data usage
Bluetooth
USB
Sound & notification
Battery saver
HDMI
Display
Storage
Apps
Screenshot Setting
Location
Accounts
Backup & reset
Security
Language & input
Date & time
Printing
Accessbiity
About device
10
Fig. 3
Status of Menu bar
1. Step1: Click the setting
2. Step2: At the setting menu click the display menu
3. Step3: At the display setting menu unselect the display navigation check box
Fig. 1
Fig. 2
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Fig. 3
Slide Show APP Introduction
How to upload media files :
Step1: Open the Android launcher screen and click the explorer app
Step2: Go to the USB storage menu click the USB storage button
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Step3: At the USB storage menu select the media files which you want to copy to the media folder
click the edit button, the pop menu will show then click the Copy button
Step4: Click HOME button and go to the NAND FLASH menu you will see the media folder, open it
13
Step5: At the media folder click the edit button at the top of the screen the pop menu will show and
click the Paste command button the files will start copy to the media folder
Step6: Exit the Explorer app and go to the launcher screen run the Slide Show app to display the
media files
14
How to Delete the media files:
Step1: Open the Android launcher screen and click the explorer app
Step2: Click home button and go to the NAND FLASH menu you will see the media folder open it
15
Step3: At the media folder select the media files which you want to delete and click the edit button
at the top of the screen the pop menu will show and click the Delete command button the files will
be deleted
16
Technical Specifications
Panel
Model
Parameters
LCD size
54.64
LCD supplier
LG
Panel model
LD550EUE-FHB1
Light source
LED backlight
Resolution
1920*1080 (pixels)
Brightness (typ.)/(min)
450cd/m2 (typ.)
Contrast (typ.)
1100:1 (typ.)
Response (ms)
12ms (typ.)
Pixel pitch
0.63 (H) mm * 0.63(V) mm
Refresh rate
60Hz
Viewing angle
178° (H)/178° (V)
Life
30,000hrs (min)
Color saturation
68%
Viewable area
1209.6(H) mm * 680.4(V) mm
Chromaticness
16.7M
Scheme
Rockchip
RK3288
Power supply
Voltage
100V~240V, 50-60Hz
Power Consumption
Environment
Functions
≤100W
Standby power (Watt)
TBD
Operating temperature (°C)
0~40°C
Storage temperature (°C)
-10~60°C
Storage humidity
10~60% RH Non-condensing
Operating humidity
20~85% RH Non-condensing
Maximum operating time (hrs/day)
18 hours
Operating system
Android 5.1.1
Processor
RK3288, quad-core
RAM
Built-in memory
2G
8G
Decoding resolution
1080P FHD compatible
Playback mode
Support loop, inter-cut, timer, shim, etc.
Compatible network
Ethernet, 3G, 4G
Touch support
Non-Touch
AVI, MPEG4, WMV, MKV, FLV, MP4, MOV
Supported Video Files
JPG, JPEG, BMP, PNG, GIF
Left and right audio channel, MP3
Supported Photo Files
Audio output, supported files
I/O interfaces
RTC (real-time clock)
Yes
Schedule power on/off
Yes
System update
USB compatible
App installation
Support download and installation
TF
*0
17
Structure
Ethernet
*1 (RJ45)
HDMI
*1
VGA
*0
Headset
*0
USB2.0
*2
SIM
*0
Net weight
66kg
Gross weight
85kg
Unit dimensions (W*D*H)
810*50*1980mm
Package dimensions (W*D*H)
Language
~970*270*2100mm
Shell material
Aluminum profile/sheet metal
Shell color
Silver/black
OSD
English/Simplified Chinese
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Troubleshooting the Digital Signs – SBXSNT43, SBXSNT55, SBXSNT43S, SBXSNT55S
•
Issue
No picture or sound
Probable Cause
Solutions
 Unit not plugged into wall outlet
 Power cord not properly
connected to the terminal on the
back of the unit.
 Unit not powered on
 Wall outlet not working

•
No sound (but
picture is working)
 Volume not adjusted on the
remote control.
 Content/Video does not have
sound.
 Content format is not compatible.
 Speakers do not work.

•
No picture (but
sound is working)
•
•
•
Content file damaged.
Content format is not compatible.
Screen damaged or defective.

•
Remote control not
working
 Batteries not inserted properly.
 Batteries are dead.
 Standing too close or too far from
the unit.

•
No Wi-Fi signal
 Wi-Fi is not turned on in product
settings.
 Wi-Fi is not connected to a
network
 Low or no signal from the router
 Antenna is missing or not pointed
19
Check that the unit is plugged into wall
outlet.
Confirm that the power cord is connected to
the terminal on the back of the unit.
Turn the on/off toggle switch located on the
back of the unit, lower center, to the “on”
position.
Use remote control to power on the unit, if
it’s in the sleep mode.
Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.
Make sure that outlet is working by plugging
in a different electrical device.
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
Adjust volume using the remote control
Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
MKV, flv, MP3, MP4, MOV.
If unit is connected to Wi-Fi, go to YouTube
and play video that has sound
Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.
Try playing the content on a different device
(smart phone, computer or tablet)
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
MKV, flv, MP3, MP4, MOV.
Try playing the content on a different device
(smart phone, computer or tablet)
Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
Check that battery is inserted properly with
positive and negative orientation.
Insert new batteries.
Stand within 1 foot of the front of the unit
and point the remote directly at the unit.
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
Check that Wi-Fi is turned on in settings.
o Click the settings icon from the
o
o
Android home screen.
Click “Wi-Fi”.
Click the on/off icon in the upper
upward.
 Damaged PC board
right hand corner to turn on Wi-Fi.
“On” will appear on the upper left
hand side.
o Then select your Wi-Fi network
Confirm that the antenna is in place and
pointed upward.
Check that other devices are receiving the
signal.
o If other devices are not receiving the
Wi-Fi signal, please contact your
internet service provider.
Unplug or reset the router and wait for 20
seconds. Restart the router and check.
 If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
 If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
o
•
Parts missing or
Damaged
•
Having problems
with installing
software or getting
content to play
 Parts missed during
manufacturing. (No charge for
replacements)
 Parts lost or damaged by the
customer. (There is charge for
replacements)
 Did you purchase the
DisplayIt!Xpress software from
Displays2go?
 Did the customer purchase or
downloaded another 3rd party
software onto the product?
If you purchased DisplayIt!Xpress software
from Displays2go or from Best Wave directly,
please contact Best Wave at
support@bestwave. com or (480)368-8900
ext. 2
If you purchased or downloaded another 3rd
party software onto the product, please
contact the 3rd party software company’s
customer support for assistance.
Cleaning & Maintenance
1.
2.
3.
4.
5.
Avoid strong vibration or impact on the product.
Keep the product dry to avoid possible damage by moisture.
Don’t place the product under direct sunlight which may shorten the service life of the screen.
Clean screen and product using glass cleaner and provided cleaning kit.
If the product will not be used for a long time, pull out the power cord.
20
Names and Contents of Toxic and Hazardous Substances or
Elements in the Product
Names and Contents of Toxic and Hazardous Substances or Elements in the Product
Part name
Toxic and hazardous substances or elements
Pb
Display
Shell
O
Circuit board assembly *
Hg
Cd
Cr6+
PBB
PBDE
O
O
O
O
O
O
O
O
×
×
O
O
O
O
O
Wires
O
O
O
O
O
O
Metal parts
O
O
O
O
O
O
Packaging materials*
O
O
O
O
O
O
Remote control
O
O
O
O
O
Speaker
O
O
O
O
O
O
O
O
O
O
Accessories*
O
*: Circuit board assembly includes PCB and the electronic elements thereof;
Packaging materials include packaging box, styrofoam, etc.;
Other accessories include instruction manual.
O: the content of the toxic and hazardous substances or elements in the part is lower than the limit
specified in GB/T 26572-2011 standard.
X: the content of the toxic and hazardous substances or elements in the part is higher than the limit
specified in GB/T 26572-2011 standard.
The table shows that the machine contains harmful substances inside. The data is provided by
material suppliers and verified by the company according to the material type. Some materials
contain harmful substances that can’t be replaced in present technology. We are dedicated to
improving this.
The EFUP of the product is ten years. The pollution control label is shown on the right.
The EFUP is valid only when the user operates in the normal conditions specified in the manual
herein.
Waste Electrical and Electronic Products Recycling and Disposal Regulations
To protect the earth, if you do not need this product or its service life expires, please abide by the
Waste Electrical and Electronic Products Recycling and Disposal Regulations and send it to
qualified local manufacture for recycling.
This Manual is for reference only and is subject to change without prior notice.
21