http://certification.space/viewstation_EX_user_guide.pdf
ViewStation® EX
User Guide
VS4000 User’s Guide
March
2003
JuneEdition
2003 Edition
March
March
3725-21086-001A
3725-21086-002
Trademark Information
Polycom®, the Polycom logo design, and ViewStation® are registered trademarks of Polycom Inc. ARENA™, Global
Management System™, PathNavigator™, Polycom OneDial™, and Visual Concert™ are trademarks of Polycom,
Inc. in the United States and various other countries.
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Internet Explorer™, NetMeeting®, Windows®, and Windows NT® are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
Intel®, Pentium®, and Celeron® are registered trademarks and TeamStation™ is a trademark of Intel Corporation.
Adobe® Acrobat® is a registered trademark of Adobe Systems Incorporated.
ADTRAN® is a registered trademark of ADTRAN, Inc.
QuickTime™ is a trademark of Apple Computer, Inc.
Netscape® Navigator® is a registered trademark of Netscape Communications Corporation.
IP/TV® is a registered trademark of Cisco Systems, Inc.
All other trademarks are the property of their respective owners. Every effort has been made to ensure that the
information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in
this document is subject to change without notice.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and patents pending held by
Polycom, Inc.
© 2003 Polycom, Inc. All rights reserved.
Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical,
for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes
translating into another language or format.
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and international
treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound
recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
Contents
http://certification.space/viewstation_EX_user_guide.pdf
Chapter 1 - Welcome to the ViewStation EX
Feature Highlights .....................................................................................................18
What is in the Box? ....................................................................................................20
ViewStation EX ....................................................................................................20
Network Interface Module .................................................................................20
Additional Information.......................................................................................21
Remote Control .............................................................................................21
Microphone Pod ...........................................................................................21
Power Supply ................................................................................................22
Help and Technical Support .....................................................................................23
Using Help ............................................................................................................23
Help Topics...........................................................................................................24
Troubleshooting ...................................................................................................24
General ...........................................................................................................24
Audio..............................................................................................................26
Video ..............................................................................................................27
How to Contact Technical Support ...................................................................27
By Phone ........................................................................................................27
By Internet .....................................................................................................28
Chapter 2 - Installing the ViewStation EX
What you Need to Install the ViewStation EX System..........................................30
Television Monitors.............................................................................................30
Network Interfaces ..............................................................................................30
Ethernet ..........................................................................................................30
ISDN ...............................................................................................................30
Power Source........................................................................................................31
Integrated Cameras .............................................................................................32
Sony EVI-10 Camera ....................................................................................32
NT-1 Device ..........................................................................................................32
Required Information..........................................................................................33
Equipment Installation...............................................................................................33
Setting up the ViewStation EX...........................................................................34
ISDN Network Interface Modules ....................................................................35
Setting up the V.35/RS-449/RS-530 Network Interface .........................35
Setting up the Quad BRI Network Interface.............................................38
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ViewStation EX User Guide
Optional Equipment ........................................................................................... 41
Second Monitor ............................................................................................ 41
VCR ................................................................................................................ 41
Document Camera ....................................................................................... 42
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Visual Concert DC ....................................................................................... 42
Visual Concert FX......................................................................................... 42
ShowStation IP.............................................................................................. 43
Upgrading Software .................................................................................................. 45
Upgrading Software over IP .............................................................................. 45
Upgrading Software over ISDN (H.320).......................................................... 47
Updating System Software From a PC on a LAN ................................... 48
Updating System Software Directly From a PC ...................................... 49
Updating a System Already Loaded With the Current System Software52
Updating System Software Remotely ....................................................... 54
Upgrading the System for Multipoint Calls ........................................................... 55
Chapter 3 - Initial System Setup
First System Screens .................................................................................................. 59
Selecting the Language....................................................................................... 59
Selecting Menu Items with the Remote Control ............................................. 60
Setting up System Name and Country............................................................. 61
System Name ................................................................................................ 61
Country.......................................................................................................... 62
Setting your Call Preferences............................................................................. 62
OneDial Preferences............................................................................................ 63
Initial Setup for IP (H.323) Calls .............................................................................. 64
Setup for IP (H.323) Calls ................................................................................... 64
Setting up a Gatekeeper ..................................................................................... 65
Initial Setup for ISDN (H.320) Calls ........................................................................ 68
Setup for the V.35/RS-449/RS-530 Network Interface.................................. 68
Setting Video Network Options................................................................. 69
Selecting Dialing Speeds ............................................................................. 70
Setting Broadcast Mode Options ............................................................... 70
Setting Advanced Dialing Preferences...................................................... 71
Entering V.35/RS-449/RS-530 Video Numbers ...................................... 73
Setup for the Quad BRI Network Interface ..................................................... 74
Entering ISDN Video Numbers ................................................................. 74
Entering Service Profile Ids Manually ...................................................... 75
Selecting the ISDN Switch Protocol........................................................... 76
Final Out-of-Box System Setup Screens ................................................................. 77
Configuring for Outside Line Calls .................................................................. 77
Adding a Telephone Number............................................................................ 78
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Contents
Setting the Administrator and Meeting Passwords........................................78
Setting up the Firewall ...............................................................................................79
Verifying Initial Setup ...............................................................................................80
Placing a Test Call................................................................................................80
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Checking the Network Connectivity Indicators on the Main Screen...........80
Network Line Check Indicators .................................................................81
ISDN Line Check Indicators .......................................................................81
Gatekeeper Status Indicators ......................................................................82
Chapter 4 - Advanced Configuration for your Network
Environment
Configuration of the LAN Settings .........................................................................85
Configuring LAN and Intranet Settings...........................................................85
Selecting Advanced LAN Settings ....................................................................89
Configuring Firewall and LAN Connection Settings ....................................91
Configuration for IP (H.323) Calls ...........................................................................93
Configuring H.323 Name and Extension .........................................................94
Selecting Dialing Speeds.....................................................................................95
Configuring the Gateway and Gatekeeper ......................................................96
Overview .......................................................................................................96
About Polycom OneDial..............................................................................97
Setting the Gateway and Gatekeeper ........................................................98
Configuring the Gateway Number ............................................................100
Selecting your Gateway Prefix and Suffix ................................................101
Configuration for ISDN (H.320) Calls .....................................................................103
Advanced V.35/RS-449/RS-530 Network Interface Configuration.............103
Configuring the V.35/RS-449/RS-530 Serial Interface Control Signals104
Setting up Satellite (H.331) Broadcast Mode ............................................105
Selecting Dialing Speeds..............................................................................106
Setting the Calling Profile............................................................................108
Enabling Crypto Resync ..............................................................................110
Advanced Quad BRI Network Interface Configuration ...............................111
Entering ISDN Video Numbers..................................................................112
Entering or Detecting Service Profile Ids ..................................................113
Setting Audio Quality Preference ..............................................................114
Setting Channel Dialing Preferences .........................................................115
Selecting Dialing Speeds..............................................................................116
Modifying ISDN Video Network Information.........................................117
Configuration of the Global Address Book ...........................................................119
Overview...............................................................................................................119
About the Global Address Book........................................................................120
Configuring Settings for the Global Address Book Server............................120
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Setting the Global Address Book Preferences ................................................. 121
Selecting your Preferred Alias........................................................................... 123
Selecting the Call Type Order for OneDial Address Book Entries .............. 124
Entering the Private Network Number............................................................ 125
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Establishing Dialing Rules ................................................................................. 125
Dialing Rules 1.............................................................................................. 125
Dialing Rules 2.............................................................................................. 128
Configuration for the Global Management System .............................................. 130
Overview .............................................................................................................. 130
About Global Management System.................................................................. 130
Setting Global Management Preferences ......................................................... 132
Accessing Global Management Server URLs.................................................. 133
Adding Global Management Technical Support Contact Information....... 134
Configuring Streaming Preferences ........................................................................ 136
Configuring SNMP Preferences ............................................................................... 138
Configuring Quality of Service ............................................................................... 140
Chapter 5 - Using the ViewStation EX
Remote Control ........................................................................................................... 144
Video Calls .................................................................................................................. 148
Placing a Call Manually...................................................................................... 148
Using One Number...................................................................................... 148
Using Two Numbers.................................................................................... 151
Placing a Call from the Address Book.............................................................. 153
Placing a Speed-Dial Call ................................................................................... 154
Placing a Call from the Web Interface.............................................................. 155
Placing a Call Using the Application Programming Interface ..................... 155
Answering a Video Call Manually ................................................................... 155
Answering a Video Call Automatically ........................................................... 156
Setting the System to Do Not Disturb .............................................................. 156
Ending a Video Call ............................................................................................ 157
Analog Telephone Calls ............................................................................................ 158
Placing a Telephone Call .................................................................................... 158
Adding a Telephone Call to a Video Call ........................................................ 159
Disconnecting a Telephone Call........................................................................ 159
Adding a Video Call to a Telephone Call ........................................................ 160
Address Book ............................................................................................................. 161
Adding an Entry to the Address Book ............................................................. 162
Editing an Existing Entry in the Address Book .............................................. 163
Deleting Entries in the Address Book .............................................................. 164
Transferring the Address Book ......................................................................... 164
Using the Global Address Book ........................................................................ 165
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Creating Multipoint Address Book Entries .....................................................166
Cameras and Sound ...................................................................................................167
Controlling Cameras ...........................................................................................167
Selecting a Near-Site Camera......................................................................167
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Selecting a Far-Site Camera.........................................................................168
Controlling the Near-Site Camera..............................................................168
Controlling the Far-Site Camera.................................................................169
Adjusting Camera Settings..........................................................................170
Setting Camera Presets ................................................................................170
Enabling Automatic Voice Tracking..........................................................171
Enabling Automatic Tracking to Camera Presets....................................172
Controlling Sound ...............................................................................................173
Setting the Volume .......................................................................................173
Using the Mute Button.................................................................................173
Controlling Sound Effects Volume ............................................................174
Snapshots ....................................................................................................................175
Sending Snapshots...............................................................................................175
Snapshot Timeout ................................................................................................175
Picture-In-Picture (PIP) .............................................................................................177
Graphics Cursor .........................................................................................................178
General Information ............................................................................................178
Using the Graphics Cursor .................................................................................179
Chapter 6 - Using Advanced System Features
Multipoint Calls (Optional) .......................................................................................182
Before you Begin ..................................................................................................183
Multipoint Dialing Speed Table .................................................................183
Mixed Protocol Dialing Speed Table .........................................................183
Multipoint Downspeeding..........................................................................184
Downspeeding/Resynchronization Compatibility.................................185
Multipoint Calls and Firewall Information ..............................................186
Placing Multipoint Video Calls..........................................................................186
Using the Manual Dialer (Video Phone) ...................................................187
Using an Address Book Meeting Entry.....................................................189
Using the Address Book ..............................................................................191
Using the Manual Dialer and the Address Book .....................................191
Mixed Protocol Dialing .......................................................................................192
Different Ways to Place a Mixed Protocol Call ........................................192
Additional Information ...............................................................................193
Multipoint Viewing Modes ................................................................................194
Mode Description .........................................................................................195
Switching Modes ..........................................................................................197
© Polycom, Inc. 2003
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