EW-18 - Health Products For You

Owner’s Manual
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Please read this Owner’s Manual before operating your scooter for the first time.
Improper use or unfamiliarity of the scooter may result in harm, injury, or traffic
This Owner’s Manual includes operation instructions, assembly instructions, and best
Practices to ensure maximum use from your scooter.
The symbols used throughout this Owner’s Manual are explained below. Read
Carefully, and fully understand the sections marked with these symbols:
WARNING – Improper use could lead to death, serious injury, hazardous
Conditions or product malfunction.
ATTENTION – Improper use could lead to injury and/or damage to your
SUGGESTION – Follow these instructions for best practices, and to keep
Your scooter in prime operating order.
This Owner’s Manual includes a repair maintenance record chart and warranty. Please
Keep it in a safe place, or with the scooter.
If someone else uses the scooter, please provide a copy of the Owner’s Manual for
Their consideration.
This Owner’s Manual is composed from the product design and specifications at the
Time of publication. As designs change, some illustrations and pictures in the manual
may not correspond to the scooter that you purchased. We reserve the right to make
design modifications.
The manufacturer disclaims all responsibilities for any personal injury or property
damage which may occur as a result of improper or unsafe use of this product.
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Read and follow the information in the owner’s manual.
Fully charge the battery after every trip and prior to using the scooter. If you do not frequently
use the scooter fully charge the batteries every two weeks to prevent battery failure.
If the battery gauge drops to red, charge the scooter as soon as possible. Completely discharging
the batteries may damage the batteries, or shorten the expected life of the batteries.
Batteries contain lead and lead compounds. Wear proper safety attire when handling batteries.
Only use sealed lead acid batteries in this product.
Keep metal objects away from the battery terminals, electric shock may occur.
Always replace all batteries at the same time for optimum performance.
Always make sure the power is turned off when getting in and out of the scooter.
To ensure the user’s familiarity with the scooter’s operation, practice driving at low speeds in a
spacious hazard-free area traveling forward, backward, left, right, decelerating, maneuvering up
inclines, and down inclines.
Avoid unnecessary movement of the scooter.
Never reach, lean or bend when driving your scooter.
For adults only (ages 18+) 12. Product shall not be modified from the manufacturer’s original
design and configuration and should not be operated with any modifications made to the
product or its components.
When powering on the scooter, ensure the throttle is in the neutral position and one hand is on
the brake lever with the brake engaged.
Product shall not be operated to perform racing, stunt riding, jumps, spin-outs, donuts, or other
maneuvers, which may cause loss of control, or may cause uncontrolled operator or scooter
actions or reactions, as such activities are likely to result in possible injury to the operator or
Prior to each cycle of operation, an owner shall perform the preoperational checks specified by
the manufacturer, and further verify
Smooth throttle operation and positive return of the throttle linkage to a closed throttle
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That the throttle stop operates properly and that the throttle cable or other linkages be
adjusted properly;
That the steering linkage is adjusted and operates properly;
That the motor key switch is properly functioning;
That all guards and pads originally supplied by the manufacturer are in proper place on the
scooter an in serviceable condition;
That the area that the scooter is to be operated in is safe and suitable for scooter operation;
That, on those scooters equipped with restraints, such restraints are in good condition,
functioning properly, and used appropriately;
That the braking system on the scooter is functioning properly;
That all safety labels are in place and understood by the operator;
That any and all axle guards, chain guards, torque converter covers, or other covers or guards
supplied by the manufacturer are in place and in serviceable condition;
That tires are in good condition, inflated properly, and have sufficient tread remaining; and
That all fasteners are in place and tightened properly.
No person shall allow hands, feet, hair, body parts, clothing, or similar articles to come in
contact with moving parts of the scooter, wheels or drive train.
Do not operate your scooter if hair, clothing, or other articles can extend past the scooter seat
back or under the scooter’s wheels.
Do not operate your scooter while smoking.
The owner shall provide continuous supervision during scooter use.
Scooter shall operate only on recommended surfaces or terrain.
Scooter shall not be operated on roads, streets, highways, or at any other location where road
vehicles are intended to travel.
Scooter shall be operated only with adequate lighting and under conditions of suitable visibility.
Scooter shall be used by the operator only, passengers are not permitted.
Scooter operators always shall use appropriate protective clothing, including but not limited to a
helmet and eye protection, with appropriate certification, and any other equipment
recommended by the scooter manufacturer.
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No operator shall contact any portion of the motor, wheels, or drive train for any purpose
including maintenance until the scooter is turned off, the key is removed, and parts have
allowed cooling, and the scooter is in a stable and stationary position.
Where a manufacturer equips its scooters with restraints, the use of the restraints shall be in
accordance with, and limited to, the manufacturer’s guidelines.
Scooter components shall be maintained and repaired in accordance with the manufacturer’s
specifications and utilizing only the manufacturer’s authorized replacement parts with
installation performed by dealers or other skilled persons.
Scooters shall not be modified from the manufacturer’s original design and configuration.
The owner shall allow the use and operation of the unit after a demonstration that such
operators can understand and operate all components of the unit before use.
Operators shall adhere to all manufacturer’s recommendations and instructions, as well as
comply with all laws and ordinances.
Owners are encouraged to highlight their scooter using lighting, reflectors, and for low-riding
units, signal flags on flexible poles.
Avoid sharp bumps, drainage grates, and sudden surface changes.
Avoid streets and surfaces with water, sand, gravel, dirt, leaves, and other debris. Wet weather
impairs traction, braking and visibility.
Avoid exposure to moisture, standing water, rain, snow, ice or salt when possible.
Always wear shoes when operating the scooter.
Never use near motor vehicles.
Do not ride your scooter at night.
User should keep their weight forward on the deck while operating.
Be cautious when operating in reverse, and watch for obstacles that may cause you to lose
balance or stability.
Familiarize yourself with the braking of the scooter. Sudden stops may cause your weight to
shift forward quickly or unexpectedly.
Familiarize yourself with the throttle and acceleration of the scooter. When starting out, slowly
engage the throttle until you are comfortable with its operation.
Do not use the scooter while it is charging.
Be sure to lock the hand brake in the engaged position when not in use.
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For outdoor use only, not for indoor use. Product has rubber tires which can damage indoor
floor surfaces.
Persons with the following conditions shall not ride in or operate the scooter:
Those with heart conditions;
Pregnant women;
Persons with head, back, or neck ailments, or prior surgeries to those areas of the body;
Persons with any mental or physical conditions, which my make them susceptible to
injury or impair their physical dexterity or mental capabilities to recognize, understand,
and perform all of the safety instructions, and to be able to assume the hazards inherent
in scooter use.
Scooter shall not be used to:
Transport a passenger;
Transport materials or equipment
Transport animals.
Store in a clean and dry condition.
Do not remove the anti-tip wheels.
Keep your feet on the foot board at all times during operation.
Do not connect an extension cord to the battery charger.
Disassembling the controller, motor, or charger by anyone other than an authorized Drive
Medical service agent is prohibited, and voids any applicable warranty.
Do not operate your scooter when you are tired, or after consuming alcohol.
Be cautious when driving your scooter in busy areas.
Under no circumstances should the scooter be used as a seat in a motor vehicle.
Do not attempt to lift your scooter by any parts other than the frame.
If you will be seated in your scooter for an extended period of time, power off the scooter. This
will prevent inadvertent movement from unexpected throttle contact.
WARNING - The items and packaging in this shipment contain chemicals known to the state of
California to cause cancer, birth defects or other reproductive harm.
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Before operating your scooter fully read and understand this Owner’s Manual.
Be sure to follow the setup instructions prior to using your scooter for the first time.
Users may encounter difficult maneuvering situations such as narrow areas, traveling up and down
ramps, cornering, and traveling on uneven terrain. Be sure to lower the speed, take your time, and
carefully maneuver the scooter.
Do not modify, remove, disable, or add any parts, features, or functions on your scooter. E-Wheels offer
a wide variety of accessories for your scooter to help accommodate your needs.
WARNING – Do not modify your scooter in any way; doing so will void the warranty.
ATTENTION – Inspect the following components before each use:
Electrical connections – secure and free from corrosion
Batteries – fully charged and free from corrosion
This scooter has a maximum weight capacity that should never be exceeded. Please refer to Section X.
SPECIFICATIONS for this information. The maximum weight capacity includes the user and any
WARNING – Exceeding the maximum weight capacity will void your warranty. E-Wheels will not be held
responsible for injuries and/or damages resulting from failure to observe weight capacities.
WARNING – Do not carry passengers on your scooter. Your scooter is designed and tested for one user
to operate while seated.
Use caution when approaching inclines or declines; if necessary lower the speed before traveling on a
When traveling up an incline try to keep the scooter moving forward. If you must come to a stop, use
caution and slowly accelerate the scooter forward.
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When traveling down an incline lower the speed on your scooter to the slowest setting, and proceed
cautiously. If the scooter is traveling down the incline faster than you expected, slowly release the
throttle and apply the hand brake, then slightly push the throttle forward to continue safely down the
WARNING – Drive your scooter straight up or down an incline, never backwards. Erratic movements, or
back and forth patterns may increase the chance of tipping.
WARNING – Do not travel up an incline with the seat completely reclined without an attendant. Inclines
vary, and doing so may decrease stability.
WARNING – Do not, under any circumstances, travel on a slope greater than the maximum climbing
angle for this scooter. Exceeding the climbing angle may cause unstable conditions.
Coming to a stop in your scooter can simply be done by releasing the throttle. The throttle will
automatically return to the center position, and the scooter will come to a stop.
ATTENTION – Switching the throttle in the opposite direction of travel will cause the scooter to come to
an abrupt stop, and if held continuously in the opposite direction may cause erratic movements if you
are unfamiliar with the controls.
ATTENTION – When operating outdoors avoid uneven terrain, soft surfaces, tall grass, loose gravel,
loose sand, fresh water, salt water, edges of streams, lakes or oceans. If you are unsure about a surface,
avoid it.
Exposure to inclement weather should always be avoided. If you find yourself caught in inclement
weather while operating your scooter, proceed to the closest shelter immediately. Completely dry your
scooter before operating, charging, or storing.
Use extreme caution when operating your scooter near curbs, porches, stairs, escalators, drop-offs,
unprotected ledges, and raised areas.
WARNING – Never attempt to navigate your scooter over a fixed obstacle taller than the maximum
ground clearance.
WARNING – Never attempt to navigate your scooter backwards over an obstacle.
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WARNING – Never attempt to operate your scooter on steps or escalators.
ATTENTION – Refer to the following guidelines and diagrams when traveling over a fixed obstacle lower
than the maximum ground clearance of your scooter: To maneuver up a fixed obstacle – Approach
slowly, and make sure the front of the scooter is perpendicular to the obstacle. Increase the forward
speed until the scooter has cleared the obstacle, and then you may reduce the speed or return the
throttle to neutral.
To maneuver down a fixed obstacle – Approach slowly, and make sure the front of the scooter is
perpendicular to the obstacle. Reduce the forward speed just before the front wheels come in contact
with the obstacle, and remain at the reduced speed until scooter has cleared the obstacle, and then you
may increase the forward speed.
When transporting your scooter by vehicle it should be securely stowed in the back of a van, truck, or
trunk of a car. Adjustable parts should be removed or properly secured during transport.
WARNING – Do not sit in your scooter while in a moving vehicle.
You must exercise awareness, caution, care, and common sense when operating your scooter. Always
keep in mind your own limitations, and substance use when operating your scooter.
WARNING – Never use your scooter while under the influence of alcohol or mind altering substances.
WARNING – Never smoke while seated in your scooter. Damaged or worn upholstery increases the risk
of fire hazard, and should be replaced immediately.
ATTENTION – Be aware of your own physical limitations when familiarizing yourself with the scooter.
ATTENTION – Be aware of precautions, warnings, and safety issues when taking prescribed or over-thecounter drugs while operating your scooter.
IV. EMI Information
Electromagnetic interference (EMI) tests have shown to produce adverse effects on the performance
and control of electrically powered mobility devices.
EMI can be produced from different sources such as cellular phones, two-way radios, radio stations,
television stations, amateur radio transmitters (HAM), wireless computer links, microwave signals,
paging transmitters, and transceivers used by emergency vehicles.
The EMI waves can cause unintentional movement of the scooter, or damage to the controller. Every
electrical powered mobility device has a resistance to EMI. The higher the resistance level the greater
the protection. The intensity of the interference can be measured in volts per meter, V/m.
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At this time, current technology is capable of achieving an immunity level of 20 V/m, which provides
protection from more common sources of EMI. Your scooter, with no modifications, has an immunity
level of 20 V/m.
EMI becomes more intense as you move closer to the source. The EMI produced from hand-held radios
are of special concern. It is possible to unintentionally bring high levels of EMI very close to the scooter’s
control system, effecting your movement and braking. The warnings listed below are recommended to
prevent possible interference with the control system of your scooter.
WARNING – Do not operate hand-held transceivers such as CB (citizens band) radios, or turn on personal
communication devices, such as cellular phones, while the scooter is powered on.
WARNING – Be aware of nearby transmitters, such as radio or television stations, and avoid close
WARNING – If you experience unintended movement or brake release occurs, power off as soon as it is
safe. Please report EMI incidents to E-Wheels.
Please refer to the diagram below to identify your scooter parts. Familiarize yourself with the
terminology to better understand part references throughout the Owner’s Manual.
1. Control Panel
2. Tiller
3. Front Wheel & Motor Assembly
4. Battery Compartment
5. Floorboard
6. Rear Wheels
7. Hand Brake
8. Horn
9. Throttle Handle
10. Forward/Reverse Switch
11. High/Low Speed Switch
11. High/Low Speed Switch
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After your scooter is assembled, and adjustments have been made you are now ready to operate your
The key switch applies power to the control system electronics, which in turn supplies power to the
motors. Turn the key switch with the key inserted to turn on your scooter.
ATTENTION – Do not use the key switch to stop, or as a brake. Doing so may shorten the life of the drive
SUGGESTION – It is recommended you start at slow speeds when familiarizing yourself with your scooter
controls. Once you feel comfortable with the controls, and movement of the scooter you may then
increase the speed.
Engage the throttle slowly, and begin steering to drive forward, backward, left or right. If you want to
stop the scooter, release the throttle and engage the hand brake.
ATTENTION - Only releasing the throttle without engaging the hand brake will cause the scooter to
coast, it will not engage any braking mechanism.
When the scooter is turned on, the battery gauge will display red and green indicators:
Red: Your scooter should be charged as soon as possible.
Green: Your scooter has low to full battery capacity.
To charge your scooter, position the front of the unit next to a standard electrical outlet. Be certain the
power is turned off. Plug the charger into the scooter, and then into the electrical outlet. When the
batteries are fully charged remove the charger from the scooter.
SUGGESTION – The lights on your charger indicate different charge statuses. The light indicators can be
found on the charger itself, or the manual provided with the charger. In most cases your charger will
show a red or orange light when charging, and a green light when fully charged.
To ensure maximum use from your new batteries fully charge the scooter prior to initial use for 8 to 12
hours. Operate your scooter until the battery gauge shows half capacity, and then give your scooter
another full charge for 8 to 12 hours.
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To ensure maximum life from your batteries, and continued use of your scooter please follow these
charging guidelines based on your usage:
SUGGESTION – If you use your scooter on a daily basis, charge the batteries as soon as you are finished
with the day’s activities, and leave it on the charge until you are ready to use the following day.
SUGGESTION – If you use your scooter infrequently, charge the batteries once a week for 10 to 14
There are many factors that affect the range of your batteries, including the surfaces, inclines, curves, or
wind you encounter when operating your scooter. If not ideal conditions, all of these factors will reduce
the travel time or distance between charges. Follow these suggestions for maximum range:
SUGGESTION – Fully charge the batteries prior to any trip, and plan your trip in advance to avoid
SUGGESTION – Limit baggage and accessory weight to essential items, and maintain an even speed
avoiding stop-and-go driving.
Sealed lead acid AGM or gel-cell batteries are designed for use in scooters. These batteries are Federal
Aviation Administration (FAA) approved. Since there is no danger of spillage or leakage, this allows for
safe transportation on aircraft, buses, and trains.
SUGGESTION – When transporting your scooter on public transportation contact your carrier’s ticket
counter in advance to determine their specific
Your scooter is an advanced mobility device, and with the correct routine maintenance you can ensure
years of maximum use. While some of the maintenance can be done by yourself, you may need
assistance from an authorized distributor.
Preventative maintenance is the key to keeping your scooter in prime operating condition.
Follow the Maintenance Schedule at the end of this section to periodically inspect your scooter for
serviceable items.
Avoid abuse to the throttle and control functions.
Avoid prolonged exposure to extreme heat or cold.
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Keep the scooter clean and free from moisture.
Never use a conditioner on the tread of the wheels.
Should your scooter come in contact with water or moisture, dry your scooter thoroughly with a towel.
Allow your scooter to sit in a dry place for 8 to 12 hours to allow unseen moisture to evaporate. Check
the throttle operation and brakes before using your scooter again. If any items require service please
contact E-Wheels Service department 888 571 2845.
Your scooter is designed to operate ideally between 18°F and 122°F. In extremely cold conditions your
batteries may freeze depending on the battery charge, usage, and composition of the batteries. In
extremely hot conditions your scooter may operate at a lower speed. This is due to the safety
mechanism built into the unit to prevent damage to the gearbox and other electronic functions when
operating too hot.
If you need to store your scooter, be sure it is stored in a dry place free from extreme temperatures.
Always fully charge, and then disconnect the batteries prior to storage.
ATTENTION – Infrequently charged batteries, or batteries stored without a full charge are susceptible to
permanent damage, causing unreliable performance from your scooter.
If your scooter is stored for a prolonged period flat spots may develop in the wheels. This will cause an
uneven sensation when driving, but should work itself out over time. If you still notice the flat spots
after continued use, replace the wheels on your scooter immediately.
SUGGESTION – You can place a sturdy platform under the frame of your scooter to bring the wheels off
the ground, and weight off the wheels. This will prevent flat spots from developing while storing your
WARNING – Improper storage of your scooter may result in permanent damage to the frame and
To clean your scooter uses a damp cloth with a mild, non-abrasive cleaner on the plastic and metal
parts. If necessary, clean your scooter with an approved disinfectant safe for use on your unit.
WARNING – Never hose off your scooter or expose it to direct contact with water.
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WARNING – Never use any chemicals on the upholstery of your seat, this may cause the seat to dry out
and crack.
You must follow applicable local and national regulations when disposing of your scooter, or defective
scooter parts. Contact your local waste agency, recycling center, or E-Wheels for information on proper
The following conditions may indicate a serious problem with your scooter. Contact E-Wheels if one of
the following conditions occurs:
Motor or gearbox noise
Frayed electrical harnesses
Cracked or broken connections
Uneven wear on the tires
Veering to one side
Bent or broken wheel assemblies
Will not power on
Loose seat or seat components
Inspect your scooter routinely for service issue or wearable items.
Inspect the throttle is not bent when in neutral or rest position.
Inspect electrical harnesses are not frayed or have exposed wires. Check for flat spots on tires
Inspect seat, armrests, and frame for loose hardware or damage
Inspect batteries are free from corrosion
Inspect all harnesses to the controller are securely fastened
Check the brakes for functionality at lowest speed setting
Check the anti-tip wheels for wear, and contact with the ground while at rest
Check for sufficient tread on the tires
Check for proper tire inflation, if applicable to your scooter
Check for proper front wheel alignment
Check the entire scooter for loose hardware or changes in performance
Check the entire scooter and clean any mud, dirt, hair, food, drink, etc. on the unit
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Weight Capacity
Top Speed
Estimated Range
Max Climbing Angle
Turning Radius
Ground Clearance
Back Height
Battery Charger
Front Wheels
Rear Wheels
Base Weight
300 Lbs.
15 mph
20 miles
Overall Dimensions
Seat Dimensions
350W Brushless Hub
12V x 10AH
Off board Smart Charger
Handbrakes & Electromagnetic
16” x 2x”
4” x 2”
78 lbs.
* Speed and range vary with user weight, type of terrain, battery charge and condition. The information
contained herein is correct at the time of publication; E-Wheels reserve the right to alter specifications
without prior notice.
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