Connect. Communicate. Collaborate.
Phone System
3CX Phone System for Windows
Break Free with a Software-Based
IP PBX for Windows
Break free from expensive proprietary
3CX Phone System for Windows is
phone systems and move up to an
an award-winning IP PBX that
open standard IP PBX that increases
completely replaces your proprietary
productivity of employees and IT
PBX, supports standard SIP soft/hard
staff and costs much less. Evolve
phones from any vendor, VoIP service
your communications by enabling
providers and VoIP gateways to
employee mobility: Calls can be made
connect traditional PSTN lines. Add
and answered seamlessly from outside
extensions or lines by adding standard
the office and voice mail and faxes
SIP telephony equipment and save on
received via email. Globalize your
consultants’ fees because of 3CX’
by connecting branch
easy to use web-based administration.
offices and re-directing local customer
Overcome the limitations of outmoded
service numbers via the internet to
hardware-based PBX systems, reduce
your phone system at negligible cost.
costs significantly and add advanced
communications features that will
make your company more efficient
and competitive!
Unified Communications
Enhance Productivity with Unified
Messaging and Presence
3CX Phone System for Windows
3CX provides full video capability -
delivers Unified Communications
using 3CXPhone or a SIP video
technology by unifying voice mail, fax
phone, video calls can be made
and email; as well as providing
with a click of a button.
presence information.
3CX includes a fax server that is
With 3CX, employees can easily see
able to route incoming faxes as PDFs
the presence of other users and
to email. Users can send faxes from
avoid unnecessarily making or
existing fax machines or by using a
transferring calls. Presence is
3rd party T38 capable fax server
displayed in any standards-based IP
phone, as well as in the 3CX
MyPhone user portal. Furthermore,
With 3CX, businesses save time and
3CX unifies voice mail and faxes
money as they can forget about fax
with email by delivering them to the
machines and extra telephone lines.
user’s inbox.
1. Presence – eliminate expensive
telephone tag
2. Voice mail – receive voice mail
in your inbox
3. Fax – receive faxes as PDF files
Freedom to the User
Boost Mobility and Allow Staff
to Tele-Work
3CX gives total freedom to the user,
This way, crucial calls are never
by enhancing mobility and allowing
missed, and there is no need to give
staff to work remotely.
out personal mobile numbers when
out of the office.
3CX Phone System includes a webbased user portal that gives extension
3CX is the only IP PBX to include a
users complete mobility and
free Windows VoIP phone that can be
independence. Users can configure
used in or out of the office. 3CX soft
extension preferences using a web
phone and the traditional hardware
browser without help from IT staff.
phone can be used at the same time
Call forwarding rules can be created
using the same credentials. For
based on time received, caller ID and
example, the hardware phone can be
type of call. For example, calls outside
used when at the office, but when at
their own working hours can be
home or on the road it is very easy to
routed to voice mail. Important calls
switch to the soft phone and remain
can be forwarded to a mobile based
connected to the company’s phone
on the caller ID.
1. User Portal – Configure your
own extension preferences easily
and from anywhere
2. 3CXPhone – Stay connected to
the office wherever you are
3. Advanced forwarding rules –
Set-up by caller ID, time and type
of call
Freedom to the Network Manager
Manage the Phone System via
3CX’ Web-Based Console
With 3CX, network managers break
It is easier to manage and control and
free from the archaic user interfaces
you do not need to learn how to
of conventional PBXs and from the
update and troubleshoot an obscure
traditional PBX vendor. With the
home-made Linux version. Software-
intuit ive web -based console,
based scales a lot better too: Just add
administrators can easily create
more phones and lines as you go
along, without being limited by the
configuration changes, without
ports or processor on the appliance.
needing the PBX vendor. Because
3CX Phone System is just another
You can install 3CX on an existing
Windows server application, it is easy
server or virtualize it and eliminate
to manage too: It can be monitored
ext ra har dwar e, energy and
just like any other Windows server
management costs. You can easily
application using your existing
backup your PBX to a disk and restore
network monitoring package. 3CX is
on another machine in case of
completely software-based and this
hardware failure - an impossible task
has many advantages over a
when an appliance breaks down.
traditional PBX or an IP PBX
1. Web-based Management
Console - Access the phone
system from anywhere
2. Virtualize - Save on hardware,
energy & administration costs
3. Monitor - Monitor events &
performance of PBX like any
other server application
Freedom of Choice
Tested Interoperability with Leading
SIP Hardware & VoIP Providers
3CX has completed interoperability
Berofix, Patton, Grandstream and
testing with leading industry VoIP
Sangoma; and 3CX ships with ‘out of
hardware providers of SIP Phones and
the box’ configurations for the leading
VoIP Gateways, giving businesses
total vendor independence and
Leverage low call costs by using 3CX
freedom of choice.
with popular VoIP
worldwide and benefit from 3CX ‘out
interoperable with 3CX including:
of the box’ configurations. Or use the
Aastra, Linksys, snom, Cisco,
3CX with Skype Connect to make
GrandStream, Polycom, Siemens and
and receive calls to Skype users at no
Many leading SIP
3CX can automatically
configure most SIP phones with the
appropriate extension settings.
3CX has a global network of over
1,000 3CX Partners who provide
VoIP Gateways that
interoperate with 3CX include:
businesses with fully integrated, costeffective VoIP solutions and top grade
1. SIP Phones – Automatic
configuration of popular SIP
2. VoIP Gateway – Continue to
receive and make calls on your
existing phone lines
3. VoIP Providers – ‘Out of the
box’ configurations for leading
VoIP providers worldwide
Break Away from the Cryptic and Limited Phone Interface
Finally an Easy Way to Use your Phone
from Windows with 3CX MyPhone!
3CX MyPhone is a web-based utility,
3CX MyPhone works in tandem with
that can also be installed as a
any IP phone, 3CXPhone (soft phone)
Windows or Mac desktop application,
or even analog phones! If using a
which offers extension users an easy
hardware IP phone, the call will be set
way to transfer, divert, launch or park
-up to the IP phone.
calls via drag and drop rather than via
a cryptic phone interface. You can
3CX MyPhone also integrates with
view status of other colleagues and
Microsoft Outlook,
avoid ‘voice mail tag’ and unnecessary
and other CRM systems to allow
phone calls. Launch calls by double
launching of calls and call journaling.
clicking on an extension, selecting a
Caller ID can be matched to a contact
contact from the phonebook or by
record to automatically identify the
highlighting a number on a web page
caller as well as bring up information
and hitting a function key.
from previous calls for improved
customer service.
Managers can monitor phone line &
call queue status. A handy instant
All extension users can also view their
message feature allows you to send
call history, manage voice mails,
text messages to other users
phonebooks and more.
1. 3CX MyPhone – Manage
your phone from your desktop,
not a cryptic phone keypad!
2. Microsoft Outlook – Launch
calls from Microsoft Outlook or
other popular CRM systems
3. Instant Messaging –
Communicate with colleagues
via text chat
Boost Customer Satisfaction with 3CX Call Center Module
Stay Ahead of the Competition with
the 3CX Call Center Module
The 3CX Call Center module provides
With more detailed call center driven
professional call center features at an
reports, you’re always up to date with
affordable price for small to medium
how your customer care is developing.
sized businesses.
Wrap-up time assigns a configurable
Boost your customer care agents
amount of time for your employees to
productivity by reviewing real time
carry out any admin tasks or to
queue a nd a gent sta t ist ics.
complete other follow-up tasks.
Supervisors can review the number of
calls in a queue, how many calls have
The SLA alerts feature allows
been answered or unanswered,
supervisors and managers to be
average and longest wait-times and
notified when callers have to wait
beyond a configurable amount of
Improve your customers satisfaction
with the Call Back feature. Customers
The Call Center module is a license
can hang up after a configurable
key only upgrade to 3CX Phone
length of time and maintain their
System. Simply purchase the upgrade,
position in the queue.
and reactivate your 3CX Phone
System to instantly activate the call
Using the Listen feature, Supervisors
center features.
have the ability to listen in to calls.
The Whisper feature allows the
1. Queue Statistics – Monitor
Supervisor to speak directly to an
the queue status, which
agent, giving them vital feedback
agents are logged in and out
whilst on the call and without the
of queues and more.
customer hearing. The Barge feature
2. Call Features – Listen,
allows the Supervisor to enter the call
and assist the customer further.
Whisper & Barge in to calls.
3. Configure – Fully control how
queues work right down to
setting wrap-up times.
Save on Costs with 3CX
Say Goodbye to Expensive Expansion
Modules and Costly Phone Bills!
3CX Phone System for Windows
Further savings come from connecting
is much cheaper than a traditional
branch offices with 3CX’ Bridges, so
phone system. The initial purchase
that all inter-office calls are set-up as
cost and the expansion cost are both
internal calls and therefore free. Also,
much lower compared to a proprietary
integration of remote workers is easy
PBX, and with 3CX you also save on
with 3CX’ Tunnel, boosting mobility
maintenance fees from vendors.
and resulting in savings from teleworking possibilities.
Unlike appliances, 3CX can scale to
almost unlimited capacity because it
3CX Phone Syst em includes
can leverage modern server hardware.
standard. Businesses do not need to
With 3CX, businesses can also use
pay extra for advanced features or
VoIP Providers & Skype to save on
add-ons, as these are incorporated in
international calls and to terminate
the software: inbuilt fax server, digital
international customer service
recept ionist , paging/inter com,
numbers on the local IP PBX.
integrated voice mail, central phone
Manage the PBX in house and save
book and more.
on consultants fees.
1. 3CX Bridges – Set-up interoffice calls as FREE internal calls
2. Advanced Features – No extra
cost for voice mail, auto
attendant and Queues.
3. Tele-work – Employees work
remotely while staying connected
to the company’s IP PBX
How it Works
An Open, Vendor-Independent System
that Grows with your Business
A complete 3CX Phone System for
Add extensions or lines by simply
Windows consists of the server
adding standard SIP telephony
software, soft phones or IP phones,
equipment and save on consultants’
and a VoIP Gateway to connect your
fees because of 3CX Phone System for
existing phone lines. It is also possible
Windows easy to use web-based
to re-use existing analog phones with
the use of FXS gateways. A VoIP
provider can be used to leverage low
Overcome the limitations of outmoded
cost calls across your network.
hardware-based PBX systems, reduce
costs significantly and add advanced
The system can use the existing
communications features that will
computer wiring, sharing the network
make your employees more productive
point with the computer, and can be
and your company more efficient and
installed on an existing, non-
dedicated Windows server or run as a
virtual machine.
1. Soft phones – Use in
combination with your IP Phone
2. IP Phones – Use any leading SIP
hardware phone
3. Phone wiring – No need for
extra cables as phones use your
computer network
What Others Have to Say About 3CX
“We don’t understand VoIP, but we understand 3CX” - No Tomato Advertising
‚3CX Phone System is a great
‚I was attracted to 3CX’ software
Windows-based PBX solution for our
company. It is a cost-effective
‚3CX has significantly helped in
solution which is easy to install and
achieving our business goals to
expand with mobility.‛
- Mike Faster, President, Coyote
- Chris Green, Managing Director,
Creek Consulting
"Configurability of 3CX is
outstanding - we can easily make
changes to the PBX ourselves,
something that was unthinkable on
a traditional PBX." - Bill Peters,
Lotus Racing Head of IT
‚3CX was remarkably flexible and
because of its simplicity, because it
easy to install. It was also extremely
runs on Windows and because it
simple to manage and being able to
has web-based management.‛
run 3CX on Windows Server offers
- Steve Hechtman, President,
great peace of mind." - Dustin
Inductive Automation / Calmetrics
Adam, Director of IT RE/MAX
3CX is Editor’s Best Award
winner - Windows IT Pro
3CX VoIP solution makes an
3CX Phone System Review in
"Our IP PBX is only 30% of the
Computer Shopper highly
cost of other phone systems"
recommends 3CX Phone
Following an interview with 3CX’s
strategic importance to the market,
CEO Nick Galea, Computerwoche’s
its competitive advantages and its
Karl Wright reviewed the Free
editor Jurgen Hill wrote a very
Windows IT Pro editors select
impression on PC PRO editor
Jon Honeyball with PC PRO believes
Alan Stevens from ZDNet reviewed
that analogue telecom is a thing of
3CX Phone System for Windows
the past, and that to get more value
and found it to be a very good
edition of 3CX Phone System for
positive article about 3CX Phone
product: ‚Very easy to configure
value to the customer. They
from a computing infrastructure it is
‚3CX is very easy to setup and
System for Window’s market
wise to switch to VoIP. He went on
and manage, the 3CX Phone
demand solid value and
Windows for UK’s biggest
manage. The MS Exchange 2007
position, the advantages of an IP
System for Windows scores well on
performance from the products they
technology magazine Computer
to test 3CX Phone System for
Unified Messaging integration
PBX against a traditional PBX, and
Windows and after installing the IP
functionality and is compatible with
select using their product
Shopper and wrote that he
works very well. I am very happy
knowledge and subject matter
‚couldn't really fault 3CX's Phone
the Free edition of 3CX VoIP PBX.
PBX he concluded: ‚Overall, I'm
most SIP handsets, gateways and
with the product!‛
System. The free edition has most of
very impressed with this solution.‛
- Craig Hyatt, Information
the functions a home office or small
Technology Director for Campus
business will need...considering you
Services, University of North
can download it for free, we highly
Carolina at Chapel Hill
recommend it.‛
winners based on the product’s
3CX Impressive Set of Features
Management and Scalability
Call Logging, Call Reporting
Web-Based Management Console
Blind Call Transfer, Attended Call Transfer
Configuration Wizard
Call Forward on Busy or No Answer
Real Time Web-based System Status
Call Routing (DID) / Caller ID
Integrated Web Server
Conference Calling
Auto Attendant / Digital Receptionist
Voice Mail / Music on Hold
General Phone System Features
Ring Groups & Hunt Groups
Central Phonebook
Web-based Utility
Transfer Calls
Shows Incoming Calls
Shows Caller ID
Automated Restore and Backup
Shows Personal Call History
Firewall/NAT Friendly Configuration of External
Extensions via Tunnel
Divert Calls to Voice Mail
Queue Monitoring
MS Windows Server Certified
Shows Status of Other Extensions
Integrated Enterprise Database (PostgreSQL)
Run as Presence Monitor with Desk Phone
VM Ware / Hyper V
Call Parking and Pickup
Call Queuing
Call Recording
MyPhone Self-Service User Portal
Dial by Name
Receive Voice Mail via Email
MWI - Message Waiting Indicator
Make Video Calls
BLF Status Updates
Advanced Forwarding Rules Based on Caller
ID, Time and Type of Call
Conference Rooms
Supports Windows, Android 1.6 and iPhone
4.0 and Up
Manage Softphone from Management Console
Includes Tunnel to Avoid NAT Problems
Auto-Provisioning / Remote Configure
Remote Configure
Unified Communications & Mobility
Microsoft Outlook Integration
Salesforce Integration
HTTP API to Integrate with any Web CRM
Microsoft Exchange 2007 UM
Devices and Providers
Supports Popular IP Phones
Standards-based Presence Information
Supports VOIP Gateways & cards
Integrated Fax Server
Make and Receive Skype Calls
Receive Faxes via Email as PDF
Supports Popular SIP /VoIP Providers
SIP Trunking Support
IP Phone Management
Remotely manage IP phones
Manage IP Phones Network-Wide
Plug and Play Support
Provision Network-Wide with Correct Settings
Restart one or all Phones Remotely
Fully Supports RFC 3261
SIP Forking
See Firmware Network-Wide
Update Firmware Network-Wide
Establish SIP Trunks with other SIP Servers
3rd Party Application Integration
Integrate Branch Offices with 3CX Bridges
Automatic Phone Provisioning
SIP Standards Support
3CX MyPhone
Free Communication Links to 3CX and other
SIP Servers
Codecs (Voice Compression)
G711 (a law and u law), GSM, Speex, IIbc
*The Mini Edition includes two G729 channels, the Small Business Edition includes 4 sim G729 calls, The Pro Editions 8 and the Enterprise Editions 16
3CX Phone System for Windows available through:
Total Openings Application Developers, LLC
5701 E. Circle Drive #365
Cicero, NY 13039
Phone (866) 739-3953
Fax (866) 887-5511
2180 Satellite Boulevard
Suite 400, Duluth,
Georgia 30097
Tel: +1 (800) 687 0903
Fax:+1 (770) 872 0531
Unit 2, St. John's Mews,
13, St. John's Road
Kingston upon Thames
Tel: +44 (0) 845 869 5215
Fax:+44 (0) 845 869 5218
3CX Germany
Baaderstrasse 44a - 12
80469 Munchen
Tel: +49 (0)89 / 22061592
3CX Cyprus
Office 303
Engomi Business Center
1, 28th October Street
2414 Nicosia, Cyprus
Tel: +357 (22) 444 032
Fax:+357 (22) 444 033
3CX Malta
16, Villa Ichang
Triq Mons Alfredo Mifsud
Ta Xbiex XBX 1063
Tel: +356 2316 8300
Fax: +356 2316 8399
3CX Hong Kong
Level 3
Three Pacific Place,
1 Queen’s Road East,
Hong Kong
Tel: +852 2588 3411
Fax: +852 2588 3499
© 2010 3CX Ltd. All rights reserved. 3CX, 3CX Phone System for Windows and their product logos are either registered trademarks or trademarks of 3CX Ltd in the United States and/or other countries.
3CX Australia
Suite 201
84, Alexander Street
Crows Nest NSW 2065
Tel: +61 1300 79 89 25
Fax: +61 1300 79 89 35