QADirector - Micro Focus Supportline

QADirector
Installation and Configuration
Guide
Release 6.0
Customer support is available from our Customer Support Hotline or via
our FrontLine Support Web site.
Customer Support Hotline:
1-800-538-7822
FrontLine Support Web Site:
http://frontline.compuware.com
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legends:
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terms and conditions of the user’s License Agreement with Compuware
Corporation.
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reserved under the Copyright Laws of the United States.
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Use, duplication, or disclosure by the U.S. Government is subject to
restrictions as set forth in Compuware Corporation license agreement and
as provided in DFARS 227.7202-1(a) and 227.7202-3(a) (1995), DFARS
252.227-7013(c)(1)(ii)(OCT 1988), FAR 12.212(a) (1995), FAR 52.227-19,
or FAR 52.227-14 (ALT III), as applicable. Compuware Corporation.
This product contains confidential information and trade secrets of
Compuware Corporation. Use, disclosure, or reproduction is prohibited
without the prior express written permission of Compuware Corporation.
QADirector, QALoad, TrackRecord, ServerVantage, ClientVantage, NetworkVantage,
VantageView, OptimalView, OptimalFlow, TestPartner, and Reconcile are
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Doc. CWCAIX600
October 17, 2008
Table of Contents
Introduction
How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Who Should Read This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
World Wide Web Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 1
Getting Started
QADirector Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Before You Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installing the License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Viewing Online Books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 2
Installing the QADirector Application
QADirector Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing the QADirector Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installing the Test Management Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Requirements Manager Add-On Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 3
Installing the QADirector Database
Installing the QADirector Database on the Database Server . . . . . . . . . . . . . . . . . . 19
Login Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing the SQL Server Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
iii
Installing the Oracle Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Configuring the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configuring a SQL Server Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configuring an Oracle Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Chapter 4
Configuring QADirector
Configuring QADirector to use SQL Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Configuring QADirector to use Oracle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring the Oracle 9.2 Client and Above . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Tips for Migrating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Migrating the database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Chapter 5
Accessing QADirector
Starting the QADirector Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Client Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Manual Testing Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Installing Test Execution Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Chapter 6
Maintaining the Installation
Accessing Maintenance Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Modifying the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Repairing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Removing the Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Removing Test Execution Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Removing the Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Appendix A
Additional Configuration
Installing QADirector on a Foreign OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Configuring Microsoft Windows 2003 for QADirector . . . . . . . . . . . . . . . . . . . . . . 41
Installing The QADirector Application Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Creating an Oracle Client Service Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
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QA Director Installation and Configuration Guide
Appendix B
Product Integrations
Installing File-AID/CS Integration Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Configuring QADirector with File-AID/CS Integration . . . . . . . . . . . . . . . . . . . 46
Index
Table of Contents
v
vi
QA Director Installation and Configuration Guide
Introduction
How to Use This Guide
Who Should Read This Guide
Related Publications
Getting Help
How to Use This Guide
The QADirector Installation and Configuration Guide includes system
requirements and instructions for installing the QADirector application.
Who Should Read This Guide
The QADirector Installation and Configuration Guide is intended for administrators who are installing the QADirector application. For reference and
usage information, refer to the online help.
Compuware assumes that you are familiar with basic Microsoft Windows
navigation. If this is not the case, familiarize yourself with the documenttation for Microsoft Windows before reading this guide. For information
about the integrated products, refer to the documentation shipped with
the products.
Related Publications
The QADirector documentation set includes the following references:
1
The QADirector Integration and SDK Reference provides code samples and integration information for connecting QADirector to thirdparty requirements management, automated testing, and defect
tools.
Distributed License Management Installation Guide provides
instructions for installing and configuring a license for QADirector.
This guide is provided in PDF format.
The QADirector online help provides descriptions of the QADirector
centers, tools, procedures, and reference information.
On the Help menu, click Contents to view an outline of available
topics.
Click Help on an active dialog box or window for specific help
with that feature.
Viewing and Printing Online Books
You can view QADirector documentation in PDF format directly from the
installation media. PDF format requires Adobe Acrobat Reader 8.0 or
above. To install Acrobat Reader, either access the Acrobat Reader setup
file from the installation media or from Adobe's Web site at
www.adobe.com.
You have the option of viewing the online books directly from the installation media. To view the online books from the media, navigate to the
documentation section, and select the book to view.
Because PDF is based on PostScript, a PostScript printer is the most
reliable way to print the online books. In most cases, you can also print
PDF files to PCL printers. If you cannot print the PDF files to your printer,
refer to Adobe’s Web site at www.adobe.com for troubleshooting information.
World Wide Web Information
To access Compuware Corporation’s site on the World Wide Web, point
your browser at http://www.compuware.com. The Compuware site
provides a variety of product and support information.
FrontLine Support Web Site: You can access online customer support for
Compuware products via the FrontLine support web site. FrontLine
provides fast access to critical information about your Compuware
products. You can read or download documentation, frequently asked
questions, and product fixes, or e-mail your questions or comments.
2
QA Director Installation and Configuration Guide
To access FrontLine:
1
Open a Web browser and go to: http://frontline.compuware.com
The FrontLine page appears.
2
In the Log In section, enter your login ID and password and click
Login.
Note: If you are a first-time visitor, click Register to receive your free
password to access FrontLine. After completing the registration form,
your login ID and password are e-mailed to you and your account is
activated.
3
From the list in the center of the page, select a product and click Go.
The product’s FrontLine home page appears, and you can access documentation, technical information, fixes, and other support items.
Getting Help
At Compuware, we strive to make our products and documentation the
best in the industry. Feedback from our customers helps us maintain our
quality standards. If you need support services, please obtain the following information before calling Compuware’s 24-hour product support
hotline:
The name, release (version), and build number of the QADirector
product. The name and release are on the covers of the product documentation.
Installation information, including installed options, whether the
product uses local or network databases, whether it is installed in the
default directories, whether it is a standalone or network installation,
and whether it is a client or server installation.
Environment information, such as the operating system and release
on which the product is installed, memory, hardware/network specifications, and the names and releases of other applications that were
running.
The location of the problem in the QADirector product software, and
the actions taken before the problem occurred.
The exact product error message, if any.
The exact application, licensing, or operating system error messages,
if any.
Your Compuware client, office, or site number, if available.
Introduction
3
Compuware Customer Support
Compuware Corporation
One Campus Martius
Detroit, MI 48226-5099
Toll free: 800-538-7822
http://frontline.compuware.com
4
QA Director Installation and Configuration Guide
Chapter 1
Getting Started
QADirector Overview
Before You Install
Installing the License
Viewing Online Books
System Requirements
QADirector Overview
QADirector enables teams to deliver a repeatable functional testing
process that helps realize significant gains in productivity and efficiency,
from planning requirements and executing tests to analyzing results.
QADirector is part of the Compuware Quality Management solution and
integrates with the following products:
Quality Manager: Provides complete IT management and governance that
enables organizations to maximize the business value of the entire IT
portfolio including:
projects
applications
infrastructure
File-AID/CS (ComparePro, ConverterPro): Helps developers efficiently
manage and prepare data for testing. It allows developers to copy,
convert, transform, compare, and edit data, validate test data results, and
restore test data to its baseline state.
Hiperstation: QADirector works with Hiperstation to test host-based
applications directly from your Windows desktop. This integrated,
5
workstation-based interface tool uses 32-bit code that provides improved
performance and better stability on 32-bit Windows platforms.
QALoad: Load tests enterprise systems and associated networks. QALoad
can stress-test your system by simulating thousands of users simultaneously performing different operations. It creates and runs test scripts
that can simulate application transactions on the system without involving end users or their equipment.
TestPartner: Tests Web- and Windows-based applications that use
Microsoft technologies. TestPartner records user actions to quickly
produce powerful tests. Each recorded test displays as a series of actions
in clear, concise steps that can be easily understood by all testers, from
novice to expert. You can record user sessions with the application, add
validation functions, and replay the sessions later to ensure that the
application works as expected.
TrackRecord: Records and reports information about products being
developed or supported. Information on team members, testers, schedules, and defect reports is recorded in an object-oriented database; it can
be retrieved using TrackRecord's query and reporting features.
Optimal Trace: Enables the structured capture of requirements. Optimal
Trace facilitates all aspects of requirements capture from drafting initial
notes at a customer site through generation of final requirements
documents.
Before You Install
Before installing QADirector, carefully review the following information:
System Requirements
Review the system requirements to ensure that the system meets the
prerequisites for the successful installation and operation of the product.
System requirements are listed in the Release Notes as well as in this
book, see “System Requirements” on page 8.
Release Notes
Review the Release Notes for information about new features, technical
notes, and known issues that may enhance or impact your product’s
performance. Release Notes contain recent changes that may not be
included in the product documentation.
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QA Director Installation and Configuration Guide
Release Notes can be viewed from the installation media or on FrontLine,
Compuware’s product support web site. The Release Notes on FrontLine
are periodically updated as new information becomes available.
To access the Release Notes from the installation media:
1
From the installation media browser, click the QADirector tab.
2
Click the associated link for the Release Notes. The Release Notes
open in your default Web browser.
3
View the Release Notes or print the document.
4
After viewing or printing the Release Notes, close the document to
return to the installation media browser.
To access the QADirector Release Notes on FrontLine:
1
Open a Web browser and go to: http://frontline.compuware.com
The Welcome to FrontLine page appears.
2
On the right side of the page, enter your login ID and password and
click Login.
Note: If you are a first-time visitor, click Register to receive your free
password to access FrontLine. After you complete the registration
form, your login ID and password are e-mailed to you and your
account is activated.
3
From the list in the center of the page, select QADirector and click
Go. The QADirector FrontLine page appears.
4
On the left side of the QADirector page, select the Documentation
link. The QADirector documentation page includes links to Release
Notes and other documentation types.
5
Click the HTML or PDF icons to view the associated documents.
Installing the License
A trial license is supplied with your QADirector product. You can install a
permanent license at any time during the evaluation period. When the
evaluation period expires, you must install a license to successfully run
this product. After successfully installing QADirector, you can access the
Distributed License Management Installation Guide, by clicking Start>All
Programs>Compuware>QADirector>Documentation.
Chapter 1 Getting Started
7
Note: Node locked licenses are not permitted in this release of QADirector.
A license server must be installed. Refer to the Distributed License
Management Installation Guide for additional information.
Viewing Online Books
You can view and print the installation guides from installation media or
from Compuware’s FrontLine customer support Web site at
http://frontline.compuware.com
Acrobat Reader is required to view the online books in PDF format.
Because PDF is based on PostScript, a PostScript printer is the most
reliable way to print the installation guides. In most cases, you can also
print PDF files to PCL printers.
If you cannot print the PDF files to your printer, refer to Adobe’s Web site
at http://www.adobe.com for troubleshooting information.
System Requirements
QADirector components include: Database Server, Web Server, and a Test
Management Server. These components can be installed on one machine,
or on separate machines. Users must have administrator permissions to
install QADirector. The minimum system requirements for each component are as follows: :
Database Server
Hardware
Operating System
Software
8
2 GHz processor with 2 GB RAM (4 GB RAM recommended)
Minimum 20 GB (40 GB recommended) of free disk space
Microsoft Windows 2000 SP 6 (32-bit) OR
Microsoft Windows 2003 Server SP 2 (32-bit)
Microsoft SQL Server 2000 SP 4 (32-bit), or 2005 SP 2 (32-bit) with
patch version 3050 OR
Oracle 9i or 10g Release 2
Adobe Acrobat Reader to view the online books in PDF format
QA Director Installation and Configuration Guide
Web Server
Hardware
Operating System
Software
2 GHz processor with 2 GB RAM (4 GB RAM recommended)
Minimum 20 GB of free disk space
Microsoft Windows 2000 SP 6 (32-bit) OR
Microsoft Windows Server 2003 SP 2 (32-bit or 64-bit) OR
Microsoft Windows XP Professional SP 2 OR SP 3 (32-bit or 64-bit) OR
Microsoft Windows Vista Business SP 1 (32-bit)
IIS 5.0 (32-bit), Microsoft Windows 2000 OR
IIS 5.1 (32-bit), Microsoft Windows XP Professional OR
IIS 6.0 (32-bit), Microsoft Windows Server 2003 and Microsoft Windows XP Professional x64 Edition OR
IIS 7.0 (32-bit), Microsoft Windows Vista OR
Adobe Acrobat Reader to view the online books in PDF format
Test Management Server
Hardware
Operating System
Software
2 GHz processor with 2 GB RAM (4 GB RAM recommended)
Minimum 10 GB of free disk space
Microsoft Windows 2000 SP 6 (32-bit) OR
Microsoft Windows Server 2003 SP 2 (32-bit or 64-bit) OR
Microsoft Windows XP Professional SP 2 OR SP 3 (32-bit or 64-bit) OR
Microsoft Windows Vista Business SP 1 (32-bit)
Adobe Acrobat Reader to view the online books in PDF format
Client Machine
On the client machine, administrator permissions are required to install
.NET. If .NET is already installed, administrator permissions are not
required to install QADirector.
Hardware
2 GHz processor with 1 GB RAM (2 GB RAM recommended)
Chapter 1 Getting Started
9
Operating System
Software
10
Minimum 10 GB of free disk space
Microsoft Windows 2000 SP 6 (32-bit) OR
Microsoft Windows Server 2003 SP 2 (32-bit) OR
Microsoft Windows XP Professional SP 2 OR SP 3 (32-bit) OR
Microsoft Windows Vista Business SP 1 (32-bit)
Microsoft Internet Explorer 6.0 SP 2 or 7.0 OR
Firefox 2.x with FFClickOnce Add-on
Acrobat Reader to view the online books in PDF format
QA Director Installation and Configuration Guide
Chapter 2
Installing the QADirector
Application
QADirector Architecture
Installing the QADirector Web Server
Installing the Test Management Server
Requirements Manager Add-On Component
QADirector Architecture
This section describes the QADirector architecture and explains installation tasks and responsibilities as well as how the application is accessed
by end users. Figure 2-1 shows the recommended QADirector system
configuration.
There are several options when installing the QADirector components:
The Web Server and the Database Server should be on separate
machines.
The Test Management Server can be on the same machine as the Web
Server, or the Database Server, or on a separate machine.
Test Execution Agents can be on the same machine as the Client or
on separate machines.
The QADirector application and Manual Testing run on the Client
machines.
11
Figure 2-1. QADirector Architecture
Test Management
Server
D atabase Server
`
Test Execution
Agent
W eb
Server
`
Test Execution
Agent
Client
Machine
`
QADirector
Application
Manual
Testing
`
Client
Machine
QADirector
Application
M anual
Testing
The essential components of QADirector are listed below:
Web Server: hosts the central QADirector application, which is then
accessed by a smart client.
Database Server: contains all the essential QADirector information
and assets.
Test Management Server: receives requests to schedule and execute
tests submitted by the users. This runs as a service and can reside on
the same machine was the web server, or on separate machines.
Client Machine: a basic work station that uses an internet browser to
access the main QADirector application and Manual Testing on the
web server, which then installs the smart client software.
Test Execution Agent: a workstation that receives the test execution
requests from the Test Management Server, then runs the tests and
submits the results back to the main QADirector application.
In a typical installation, QADirector is installed on a web server, and a
database is installed separately on a database server. During the installation, you can select SQL Server Express as the default database, or install
the database separately, either SQL Server or Oracle.
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QA Director Installation and Configuration Guide
An add-on component that integrates Requirements Management tools
with QADirector can also be installed on the client machines.
Installing the QADirector Web Server
This section describes how to install QADirector on the web server
machine. Typically a System or Database Administrator performs this
task.
1
From the installation media browser, navigate to the QADirector tab.
2
Click Install QADirector. The QADirector InstallShield Wizard dialog box appears.
3
Click Next. The License Agreement screen appears.
4
Read the license agreement and click Yes to accept the terms of the
agreement. The Customer Information screen appears.
5
Type your name and company in the User Name and Company
Name fields and click Next. The Choose Destination Location
screen appears.
6
Select a location for the QADirector installation. The default location
is: x:\Program Files\Compuware\QADirector, where x is the drive
where Windows resides on your computer.
To specify a different location, click Browse and select an existing
folder or type the path name in the Path field. Click OK.
7
Click Next. The Select Features screen appears.
8
Select the features to install, and clear the check boxes next to any
feature that is not being installed. These services can be installed separately and on different machines.
Click the name of each component to view a brief description in
the Description field.
If you are installing the QADirector application, the Application
Server is a required component.
Installing QADirector creates the following services:
Compuware Open Server: Compuware's server-side platform
for cross-product integration. If COS is already installed, it
will be removed, and the current version is installed.
Compuware QADirector Scheduler:
This service is used to
schedule application events.
Chapter 2 Installing the QADirector Application
13
Compuware QADirector Subscriber:
This service is used to
get subscription messages from Compuware Open Server.
Compuware Test Management Service:
This service is
installed with the Test Management Server and is used to
schedule QADirector jobs and manage machines available for
Test Execution.
TRSDKService11:
Compuware TrackRecord SDK service. This
service should be started to view defects and run queries.
Installing QADirector creates the following virtual directories in
IIS:
qadirector: required to run the QADirector application
tpservices:
required for QADirector to retrieve scripts from
TestPartner.
Selecting Integration Services installs the required components
to integrate with the selected product. This does not install the
actual product.
Required: If you are migrating from a previous version of QADirector, do not
select the database at this step. After this installation is completed,
follow the instructions in “Migration” on page 29.
If you are using a database server, do not select the database at
this step.
If you are installing these services on Windows Vista with IIS7, see
“Product Integrations” on page 45.
9
QADirector Services include Application Server, Test Management Server and SQL Server 2005 Express Edition.
After selecting the features to install, click Next.
If you did not select a database in the previous step, a message
appears stating that a database is required to use QADirector.
10 If there is already one or more web sites in IIS, the Select a Web Site
screen appears. In the Web Sites list, select the web site to use to
install QADirector, and click Next.
11 The Select Program Folder dialog appears. Select the Program Folder
for QADirector. You can accept the default folder, or select a different
folder from the list. Click Next. The Start Copying Files screen
appears.
12 Review your settings before starting the installation and click Next to
begin the installation.
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QA Director Installation and Configuration Guide
To make any changes, click Back to return to the previous screen.
13 A progress bar appears and indicates the progress while installing the
application.
Restart Your Computer: If you are prompted to restart your
computer, select this check box to restart it now.
The computer must be restarted before launching QADirector.
14 Click Finish to complete the QADirector Web Server installation.
Installing the Test Management Server
The Test Management Server can be installed during the main
QADirector application installation on the web server, or separately on a
different machine.
To install the Test Management Server after installing QADirector:
1
From the installation media browser, navigate to the QADirector tab.
2
Click Install QADirector. The QADirector InstallShield Wizard dialog box appears.
3
Click Next. The License Agreement screen appears.
4
Read the license agreement and click Yes to accept the terms of the
agreement. The Customer Information screen appears.
5
Type your name and company in the User Name and Company
Name fields. Click Next. The Choose Destination Location screen
appears.
6
Select a location for the Test Management Server installation. The
default location is: x:\Program Files\Compuware\QADirector, where
x is the drive where Windows resides on your computer.
To specify a different location, click Browse and select an existing
folder or type the path name in the Path field. Click OK.
7
Click Next. The Select Features screen appears.
8
Select Test Management Server and click Next. If you have not configured a database on this machine, a message appears warning that
QADirector will not function properly until a database is configured.
Click Yes to continue.
9
The Select Program Folder screen appears.
Chapter 2 Installing the QADirector Application
15
10 Select the Program Folder for QADirector. You can accept the default
folder, or select a different folder from the list. Click Next. The Start
Copying Files screen appears.
11 Review your settings before starting the installation.
To make any changes, click Back to return to the previous screen.
12 Click Next to begin the installation. A progress bar appears and indicates the progress while installing the server.
Display Release Notes: Select this check box to review the information in the Release Notes file. This file contains information
about new features, technical notes, and any known issues that
may enhance or impact the performance of QADirector. Release
Notes contain recent changes that may not be included in your
QADirector product documentation.
13 Click Finish to complete the Test Management Server installation.
Requirements Manager Add-On Component
Compuware’s Requirements Management Integration add-on components provide an automated integration solution between QADirector
and Requirements Management applications such as Optimal Trace. The
Requirements Manager Add-on component needs to be installed and
configured on the client machine for the add-on tools to function.
To install the QADirector Plugins:
16
1
Log on as a user with administrator permissions.
2
From the installation media, navigate to the QADirector tab.
3
Click Install QADirector Integration Plugins. The QADirector Integration Plugins wizard appears.
4
Click Next. The License Agreement screen appears.
5
Review the license agreement, and click Yes. The Customer Information screen appears.
6
Type the user name and company name in the appropriate fields and
click Next. The Choose Destination Location screen appears.
7
Select a location for the QADirector Integration Plugin installation.
The default location is: x:\Program Files\Compuware\QADirector
Integration Plugins, where x is the drive where Windows resides
on your computer.
QA Director Installation and Configuration Guide
To specify a different location, click Browse and select an existing
folder or type the path name in the Path field. Click Next.
8
The Select Features screen appears. Select the plugins to install from
the Requirements Management tree and click Next. Selecting any
Requirements Management tool automatically installs the API.
9
The Select Program Folder screen appears. Select the folder to use for
the installation, and click Next.
10 The Start Copying Files screen appears. Review the settings and click
Next to begin the installation.
To make any changes, click Back to return to the previous screen.
11 The Setup Status screen appears and displays the progress for the
installation.
12 If Adobe Reader is not installed on the machine, a message appears
stating that Adobe Reader is required for viewing the online books.
Click OK.
13 When installation is complete, the Install QADirector Integration
Plugins displays a message that the installation is finished. Click Finish to complete the installation.
Chapter 2 Installing the QADirector Application
17
18
QA Director Installation and Configuration Guide
Chapter 3
Installing the QADirector
Database
Installing the QADirector Database on the Database Server
Installing the SQL Server Database
Installing the Oracle Database
Configuring the Database
This chapter describes the steps required to manually install a database. If
you are migrating or if you installed a database during the QADirector
installation, you do not need to manually install a database.
Installing the QADirector Database on the Database Server
This section explains the installation process for the QADirector
database.
Before starting the installation:
Review the system requirements to ensure the database will install
and operate properly for each QADirector component product.
For SQL Server, review “SQL Server Requirements” on page 21.
For Oracle, review “Oracle Server Requirements” on page 22.
Compuware recommends that you exit all non-essential Windows
programs before running the setup program. Some Windows programs may interfere with the installation process.
Back up existing databases. If you have previous component product
databases installed, Compuware recommends that you back up your
data.
19
There are two different ways to create the database: automatically with
the installation media or manually. Manually creating and configuring a
database consists of a series of procedures. To simplify this process,
Compuware provides an installation directly from the product installation media.
This section provides information about installing a QADirector SQL
Server or Oracle database.
Caution: Use the database installation from the installation media if you
do not have database administration experience.
Login Information
While installing a database, you are prompted to enter Login Information. For any non-DBO user, the user must have the following minimum
permissions.
Tip: For assistance with
Oracle
setting permissions,
contact your database
administrator.
The user must have permissions to use the objects created by the
installer.
The user must have the ‘ALTER ANY SEQUENCE’ permission.
SQL Server 2000, in SQL Server Enterprise Manager
The user must be added to the database with the following permissions:
db_datareader
db_datawriter
db_ddladmin OR edit permissions for the user, and select EXEC for
all stored procedures with names starting "qac_"
SQL Server 2005, in SQL Server Management Studio
The user must be created at the system level and added to the project,
and one of the following options:
20
The user is the schema owner of the objects in the database.
The user has the following permissions:
db_datareader
db_datawriter
QA Director Installation and Configuration Guide
db_ddladmin OR go to the Securables tab, click Add.. Select "All
objects belonging to the schema", then select the schema the
objects were created under, and click OK. For each stored procedure with names starting "qac_", select Grant for the Execute permission.
Installing the SQL Server Database
SQL Server Requirements
Existing database server instance that runs a supported version of
SQL Server.
Use the following specifics to configure the database instance:
SQL Server must be case insensitive at the time of installation.
If the database instance is defined, you must specify code page
1252 and sort order 52, also known as ISO 8859-1.
If you are using SQL Server, specify the
SQL_Latin1_General_CP1_C1_AS collation.
SQL Server user ID and password to allow the administrator to set up
the database.
Installing the SQL Server Database
To install the SQL database:
1
Log on to the database server as a user with administrator permissions.
2
From the installation media, click the QADirector tab.
3
Click Install QADirector Database. The QACenter Database Installation wizard appears.
4
Click Next. The License Agreement screen appears.
5
Read the license agreement and click Yes. The Database Management System screen appears.
6
Select Microsoft SQL Server 2000 or 2005 and click Next. The SQL
Server Login Information screen appears. Type the following information in the appropriate fields:
Server: Database server name.
Login: Database user name.
Chapter 3 Installing the QADirector Database
21
Password: User password.
7
Click Next. The Database Information screen appears.
8
You can accept the default name or type the database name. Click
Next.
9
The User Account Information screen appears. Optionally, you can
specify a unique login name and password to use with this database,
or leave the fields blank. Click Next.
10 Review your settings before starting the installation. Click Back to go
back and change a setting, or click Next to begin the installation.
11 A progress bar appears during database installation. At the end of the
installation, the Command Results screen displays a log containing
all commands that were executed during the database creation.
To save the log, select the text, then copy and paste this information into a text file. Save this log file.
12 Click Next and then Finish to complete the database installation.
Installing the Oracle Database
Oracle Server Requirements
Existing database server instance that runs a supported version of
Oracle.
You must create an Oracle service prior to installing the QADirector Oracle database. See “Creating an Oracle Client Service Name” on page 42.
Use the following information to configure the database instance:
When the Oracle database instance is defined, specify the Storage
Character Set as iso 8859-1 West European.
Set the NLS_LANGUAGE parameter file as:
NLS_LANGUAGE = 'AMERICAN'
If you are using Windows 2000, set the NLS_LANGUAGE
parameter to AMERICAN_AMERICA.WE8ISO8859P1 in the
following locations:
HKEY_LOCAL_MACHINE\SOFTWARE\ORACLE\NLS_LANG
HKEY_LOCAL_MACHINE\SOFTWARE\ORACLE\ALL_HOMES\IDO\NLS_LANG
HKEY_LOCAL_MACHINE\SOFTWARE\ORACLE\HOME-\NLS_LANG
22
Oracle user ID and password to allow the QADirector administrator to set up the database.
QA Director Installation and Configuration Guide
Installing the Oracle Database
To install the Oracle database:
1
Log on to the database server as a user with administrator permissions.
2
From the installation media, click the QADirector tab.
3
Click Install QADirector Database. The QACenter Database Installation wizard appears.
4
Click Next. The License Agreement screen appears.
5
Read the license agreement and click Yes. The Database Management System screen appears.
6
Select Oracle 9i or 10g and click Next. The Oracle Server Login
Information screen appears. Type the following information in the
appropriate fields:
Service: Service name.
Login: User/schema name.
Password: User password.
For additional information, See “Creating an Oracle Client Service Name” on page 42.
7
Click Next. The Database Information screen appears.
8
Type the following information:
9
Name: Create a user account by entering user name for the database.
Password: Enter a password for the user account.
A schema with this name is also created.
Click Next. The Review Settings screen appears. Review your settings
before starting the installation. Click Back to go back and change a
setting, or click Next to begin the installation. A progress bar appears
while the database is being created.
10 At the end of the installation, the Command Results screen displays
a log containing all commands that were executed during the database creation.
To save the log, select the text, then copy and paste this information into a text file. Save this log file.
11 Click Next. Click Finish to complete installation of the QADirector
Oracle database.
Chapter 3 Installing the QADirector Database
23
Configuring the Database
If you have manually created a database, there are a number of scripts
that need to be run against the database before QADirector can access the
database.
If you are migrating or if you created a database using the installation
media, these steps are not required.
Configuring a SQL Server Database
This section provides information about configuring QADirector to use a
SQL Server database. The QADirector installation includes the files to
execute scripts and create the required tables.
To configure the database tables:
1
Login to SQL Server as a user with administrative privileges.
2
Navigate to the MSSQL directory on the installation media.
3
4
a
Click Explore this Media. A Windows Explorer window opens.
b
Navigate to: QM Setup\QADirector\Database\sqlscripts\MSSQL
Execute the following scripts in this order:
a
1_mssql.sql
b
2_mssql.sql
c
4_common.sql
d
5_mssql.sql
Log out of SQL Server.
Configuring an Oracle Database
This section provides information about configuring QADirector to use
an Oracle database. The QADirector installation includes the files to
execute scripts and create the required tables.
To configure the database tables:
24
1
Create a user account with database administrator privileges for
QADirector.
2
Login to Oracle as the user you just created.
3
Navigate to the Oracle directory on the installation media.
a
Click Explore this Media. A Windows Explorer window opens.
b
Navigate to: QM Setup\QADirector\Database\sqlscripts\Oracle
QA Director Installation and Configuration Guide
4
5
Execute the following scripts for QADirector in order:
a
1_orcl.sql
b
2_orcl.sql
c
4_common.sql
d
5_orcl.sql
Log out of Oracle.
Chapter 3 Installing the QADirector Database
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QA Director Installation and Configuration Guide
Chapter 4
Configuring QADirector
Configuring QADirector to use SQL Server
Configuring QADirector to use Oracle
Migration
Configuring QADirector to use SQL Server
To configure QADirector for SQL Server:
1
Click Start>All Programs>Compuware >QADirector>System Configuration. The QADirector - System Configuration dialog box
appears.
2
Select Microsoft SQL Server from Database type.
3
Type the server name in the Server field.
4
Type the database name in the Database field.
5
Type the schema name in the Schema field.
6
Type the login ID in the Login field.
7
Type the login password in the Password field.
8
Click Test Connection to validate the configuration.
9
If the test is successful click Connect. A message verifying the connection appears.
10 The service restarts. When you have successfully connected, click
Close to close the dialog box.
27
Configuring QADirector to use Oracle
To configure QADirector for Oracle on the Web server, you must first
create an Oracle Net Service name. See “Creating an Oracle Client Service
Name” on page 42.
Note: Compuware recommends using the Oracle driver instead of the
Microsoft driver when connecting to the QADirector database.
To configure QADirector with Oracle:
11 Click Start>All Programs>Compuware >QADirector>System Configuration. The QADirector - System Configuration dialog box
appears.
12 Select Oracle from Database type.
13 Type the service name in the Service field.
14 Type the schema name in the Schema field.
15 Type the login name in the Username field.
16 Type the password in the Password field.
17 Click Test Connection to validate the configuration.
18 If the test is successful click Connect. A message verifying the connection appears.
19 Once you have successfully restarted the service and connected, click
Close to close the dialog box.
Configuring the Oracle 9.2 Client and Above
1
Locate the Oracle Install folder in the Oracle installation directory.
2
Right-click on the folder and choose Properties. The Properties dialog box appears.
3
Click Security.
If the Security tab is not visible, navigate to Windows Explorer
and click Tools>FolderOptions>View and clear the Use Simple
File Sharing option.
4
Click Add. The Select Users or Groups dialog box appears.
5
Add the following users with full permissions:
IWAM_<MachineName>
28
IUSR_<MachineName>
ASPNET
Everyone
QA Director Installation and Configuration Guide
6
Click OK and then click Advanced.
7
Select Allow inheritable permissions from parent to propagate to
this object.
8
Click OK to exit.
Migration
If you have a database from the previous version of QADirector or CARS
Workbench 5.3.x, you can migrate it to QADirector Release 6.0.
Tips for Migrating
The following tips are provided to help ease the transition to the current
version of QADirector. For additional information on any of the tips,
refer to the online help.
Before Migration
QADirector 6.0 tracks Project health based on design time cycles and
actual execution cycles for Tests. To help track accurate data for quality
index calculations, Compuware recommends mapping cycles to Result
folders prior to migration, as follows:
a
From the Project properties screen, select the Requirement tab
and click Map Folder Cycles.
b
Map the design time Test Cycles to the appropriate Result folders. You may also need to re-arrange Jobs within the Result folders
based on the planned execution criteria’s.
Note: Only Public Result folders can be mapped to design time cycles.
c
After Migration
Repeat these steps for each project.
All tests in a project in listed in the Tests Center. After migration, all
tests are placed in the Default Test Folder. You have the option of
creating new Test folders, then using Search Folders to sort and organize the tests.
Jobs can contain either automated or manual scripts. If there are jobs
prior to migration that included both types of scripts, the job is separated into two jobs.
Chapter 4 Configuring QADirector
29
Migrating the database
Required: Use an account with administrator privileges the first time you
login to QADirector after migrating the database.
For SQL Server, verify that the Simple Recovery Model is selected.
To migrate an existing database:
1
Install the web server portion of QADirector without installing a database, as described in “Installing the QADirector Web Server” on page
13.
2
Install the Test Management Server, as described in “Installing the
Test Management Server” on page 15.
3
Click Start>All Programs>Compuware>QADirector>System Configuration. The System Configuration dialog box appears.
4
Enter the connection information for the database to upgrade and
click Test Connection.
If the connection succeeds, a message appears saying that “The connection to the database was successful however the database requires
an upgrade.” Click OK to continue. See “Configuring QADirector” on
page 27 for additional information.
5
Click Upgrade to upgrade the database to the current version of
QADirector. A warning appears, reminding you to backup your database. Click Yes to continue.
6
Login to QADirector using the admin account.
7
A progress bar appears with a message that the web server is restarting. A progress bar then appears to show progress of the migration.
Caution: Depending on the size of the existing database, the migration
may take a long time to complete.
8
When the migration is completed, a message appears confirming successful completion of the migration.
9
Enter the database password.
10 Close the System Configuration dialog box.
Required: If you are using SQL Server or SQL Server Express, reboot the SQL
Server after migrating.
When the migration has completed:
30
QA Director Installation and Configuration Guide
Compuware recommends creating a backup of the database after
migration. DO NOT overwrite the pre-migration backup of the database.
If you changed the Recovery Model prior to migration, check with
your database administrator for the appropriate setting.
Chapter 4 Configuring QADirector
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QA Director Installation and Configuration Guide
Chapter 5
Accessing QADirector
Starting the QADirector Application
Client Installation
Manual Testing Installation
Installing Test Execution Agents
After installing the Web Server, the URL for the Application Links web
page is given to users to install and run QADirector. From this web page,
each user can install and run the QADirector application, Manual Testing
application, and Test Execution Agents.
Starting the QADirector Application
To start QADirector, open a browser and type the following in the
Address field:
http://<server name>/qadirector/default.aspx
The evaluation license supplied with your installation of QADirector
allows you to install the product and run it for a specific period of time
without first installing a license.
At any time during the evaluation period, you can obtain and install a
permanent license. When the evaluation period expires, you must obtain
a license and install it before you can successfully run this product. Refer
to the Distributed License Management Installation Guide, which you
can access from the installation media, for instructions on installing a
license.
The license for each client is installed on the web server.
33
Client Installation
The web address of the QADirector installation is given to the testers,
who then access the URL to complete the QADirector client installation.
To install the QADirector Client:
1
Open the internet browser and navigate to the location of the web
server portion of QADirector.
2
Click QADirector. The Application Run Security Warning appears.
Click Run to start the installation. A progress bar appears during
installation.
3
After installation, the login screen appears. Type the user name and
password in the appropriate fields, click OK. The default administrator account for QADirector is admin, and the password is admin, all
lowercase.
4
If your environment uses more than one client, the Open Client dialog box appears. Select the client to use and click OK.
5
QADirector opens and displays the List of Projects Center.
Manual Testing Installation
The web address of the Manual Testing installation is given to the
testers, who then access the URL to complete the installation.
If you have already installed the QADirector client, you can access
Manual Testing from QADirector by clicking Tools>Manual Testing.
The Manual Testing application is installed on the client, and
the user currently logged into QADirector is automatically logged
into Manual Testing.
If a project is open in QADirector, the same project is automatically opened in Manual Testing.
To install the Manual Testing application:
34
1
Open the internet browser and navigate to the location of the web
server portion of QADirector.
2
Click Manual Testing. The Application Run Security Warning
appears. Click Run to start the installation. A progress bar appears
during installation.
QA Director Installation and Configuration Guide
3
After installation, the login screen appears. Type the user name and
password in the appropriate fields, click OK. The default administrator account for QADirector is admin, and the password is admin, all
lowercase.
4
If your environment uses more than one client, the Open Client dialog box appears. Select the client to use and click OK.
5
The Manual Testing window opens and you can select a project to
being testing.
Installing Test Execution Agents
A Test Execution Agent can be installed on any machine, including the
machine running the client portion of QADirector. It can also be
installed on a separate machine by itself.
To install a Test Execution Agent:
1
Open your internet browser and navigate to the location of the web
server portion of QADirector.
2
Click Install Test Execution Agent. The Application Install Security Warning appears.
3
Click Install to start the installation. A progress bar appears during
installation.
4
When installation is complete, the Test Execution Agent starts and
the icon appears in the system tray.
Note: The Test Execution Agent is stopped when a machine is shut down or
re-booted. You can automatically start the Test Execution Agent by
adding it to the Windows Startup options.
Chapter 5 Accessing QADirector
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QA Director Installation and Configuration Guide
Chapter 6
Maintaining the Installation
Accessing Maintenance Mode
Modifying the Installation
Repairing the Installation
Removing the Web Server
Accessing Maintenance Mode
There are two methods for accessing maintenance mode: from the original installation media or from the Windows Control Panel.
Caution: Compuware recommends that you exit all non-essential Windows programs before running the setup program. Some Windows programs may interfere with the installation process.
From the installation
media browser
From the Windows
Control Panel
To access maintenance mode:
Click Install product name Products, where product name is the
name of the product suite that you want to maintain.
To access maintenance mode:
1
Open the Windows Control Panel. For more information, refer to the
Microsoft Windows documentation.
2
Choose Add/Remove Programs. The Add/Remove Programs dialog
box appears. Select the product and click Change/Remove.
Following either of these methods, the InstallShield Wizard appears,
and three maintenance mode options are available: modify, repair, and
37
remove. For more information about these options, see the appropriate
section in this chapter.
Modifying the Installation
For products with optional components, you can add or remove components. Rather than uninstall and re-install the product, you can modify
your installation.
To add or remove optional components:
1
Access the InstallShield Wizard using one of the methods described
in “Accessing Maintenance Mode” on page 37.
2
Select Modify and click Next. The Select Components screen
appears allowing you to add or remove components.
3
Select the check box next to each component to add and clear the
check box next to each component to remove. Click Next. Setup
adds or removes the appropriate components.
4
If you are prompted to restart your computer, you can restart it now
(recommended) or to restart it later. You must restart the computer
before accessing the program again.
5
Click Finish to complete the maintenance.
Repairing the Installation
There may be times when you will need to repair a damaged product
installation. This could be due to an inadvertent deletion or corruption
of the program.
To repair your product:
38
1
Access the InstallShield Wizard using one of the methods described
in “Accessing Maintenance Mode” on page 37.
2
Select Repair and click Next. Setup repairs the specified product.
3
If you are prompted to restart your computer, you can restart it now
(recommended) or to restart it later. You must restart the computer
before accessing the program again.
4
Click Finish to complete the maintenance.
QA Director Installation and Configuration Guide
Removing the Web Server
You have the option of removing the QADirector Web Server.
To remove the installation:
1
Access the InstallShield Wizard using one of the methods described
in “Accessing Maintenance Mode” on page 37.
2
Select Remove and click Next. The selected files are removed from
the web server.
Caution: Removing the Client or the Test Execution Agent affects only
the selected computer. Removing other components of QADirector
affects the entire installation and all users.
3
If you are prompted to restart your computer, you can restart it now
(recommended) or to restart it later.
4
Click Finish to complete the maintenance.
Removing Test Execution Agents
The Test Execution Agent can be removed using the Add/Remove
Programs option in the Windows Control Panel.
Test Execution Agents are installed separately on each machine, and need
to be uninstalled on each machine as well.
Removing the Clients
To remove the client from a machine, delete the following directory:
C:\Documents and Settings\<local user>\Local Settings\Apps\2.0
Note: Removing this directory deletes all smart client applications currently
on the machine.
This directory needs to be deleted from each client machine.
Chapter 6 Maintaining the Installation
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QA Director Installation and Configuration Guide
Appendix A
Additional Configuration
Configuring Microsoft Windows 2003 for QADirector
Installing The QADirector Application Server
Creating an Oracle Client Service Name
Installing QADirector on a Foreign OS
Additional permissions are needed to install QADirector on an operating
system using a language other than English. The user performing the
installation needs full access to the following directories on the web
server:
<Installation Directory>\Logs
<Installation Directory>\TMServices\Temp
Configuring Microsoft Windows 2003 for QADirector
Windows 2003 requires additional steps in order to use the Internet
Information Service (IIS) Web server with QADirector.
To configure IIS on the Windows 2003 server:
1
Open the Internet Information Service Manager. For more information, refer to the Microsoft Windows documentation.
2
Select the Web Service Extensions option.
3
Select Allow from the All Unknown ISAPI extensions list.
4
If Internet Data Connector exists, select Allow.
5
If the ASP.NET v2.0 option exists, select Allow.
41
6
7
If ASP.NET v2.0 option does not exist:
a
Open the Windows Add/Remove Programs utility.
b
Click Add/Remove Windows Components. The Windows Component Wizard opens.
c
Select Application Servers from the Components list and click
Details.
d
Select ASP.NET from the Subcomponents list and click OK.
e
Click Next.
f
Open Internet Information Service Manager.
g
Select Web Service Extensions option.
h
Select Allow for ASP.NET v2.0 option.
Click OK.
Installing The QADirector Application Server
If you are only installing the QADirector Application Server with no
other features selected, a message box displays the IIS7 features to enable
for QADirector to function properly. The message box displays the necessary features similar to the way the features are listed in the Windows
Features dialog box, accessed from the Windows Control Panel.
Note: Refer to the Windows help documentation for information on
enabling Windows Features in Windows Vista.
The Windows Features to enable appear in the message box as follows:
World Wide Web Services
Application Development Features:
- Asp
- ASP.NET
- ISAPI Filter
- ISAPI Extensions
- Server Side Includes
Cancel the installation, close the installation media window, and open
the Windows Control Panel to enable these Windows Features, as
explained in the Windows Vista help documentation.
Creating an Oracle Client Service Name
To create a client service name:
42
QA Director Installation and Configuration Guide
1
Open the Net Configuration Assistant.
2
Select Local Net Service Name Configuration.
3
Click Next.
4
Select Add and click Next.
5
Type a service name in the Service Name (Instance Name or Database Name) field. Click Next.
6
Select Communication Protocol (TCP), and click Next.
7
Type a server name in the Host Name field.
8
Validate the Port number (host: 1521), and click Next.
9
Select Yes to perform a test. Click Next.
10 Validate the test results. If the Test fails, fix the errors and retest.
11 Click Next.
12 Type a Net service name in the Net Service Name field and click
Next.
13 Click Finish.
Appendix A Additional Configuration
43
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QA Director Installation and Configuration Guide
Appendix B
Product Integrations
Installing File-AID/CS Integration Components
Installing File-AID/CS Integration Components
If you are only installing the File-AID/CS installation components, a
message box displays the IIS7 features to enable. The message box
displays the necessary features similar to the way that the features are
listed in the Windows Features dialog box, accessed from the Windows
Control Panel.
Note: See Windows help documentation for information on enabling
Windows Features in Windows Vista.
The Windows Features to enable appear in the message box as follows:
Web Management Tools:
-IIS 6 Management Compatibility
World Wide Web Services
Application Development Features:
- Asp
- ASP.NET
- ISAPI Filter
- ISAPI Extensions
- Server Side Includes
Common HTTP Features
- Directory Browsing
- HTTP Errors
- Static Content
45
Cancel the installation, close the installation media window, and open
the Windows Control Panel to enable these Windows Features, as
explained in the Windows Vista help documentation.
Configuring QADirector with File-AID/CS Integration
If you are installing both the QADirector Application Server and the FileAID/CS installation components, a message box displays the IIS7 features
to enable. The message box displays the necessary features similar to the
way that the features are listed in the Windows Features dialog box,
accessed from the Windows Control Panel.
Note: Refer to the Windows help documentation for information on
enabling Windows Features in Windows Vista.
The Windows Features to enable appear in the message box as follows:
Web Management Tools:
-IIS 6 Management Compatibility
World Wide Web Services
Application Development Features:
- Asp
- ASP.NET
- ISAPI Filter
- ISAPI Extensions
- Server Side Includes
Common HTTP Features
- Directory Browsing
- HTTP Errors
- Static Content
Cancel the installation, close the installation media window, and open
the Windows Control Panel to enable these Windows Features, as
explained in the Windows Vista help documentation.
46
QA Director Installation and Configuration Guide
Index
A
H
access methods
maintenance 37
Adobe Acrobat 2
hotline 3
B
before installing 6
C
calling customer support 3
calling product support 3
Configuration
Windows 2003 41
configuring
Oracle 28
SQL Server 27
Windows 2003 Web Server 41
I
installation pre-requisites 6
installing
Oracle database 22
SQL database 21
installing QADirector 13
M
maintaining the installation 37
maintenance
access methods 37
more information 1
O
Configuring Compuware User Administration online books 2
Oracle
28
configuring with QADirector 28
customer support 3
installing database 22
D
Oracle Client Service Name 41
database
Oracle Data Source 41
Oracle 24
P
SQL Server 24
point product documentation 1
documentation 1
pre-installation 6
E
product support 3
export to Microsoft Word/Excel 16
G
getting help 3
Q
QADirector
configuring Oracle 28
47
configuring SQL Server 27
database installation 19
installing 13
installing SQL Server 16, 21
Oracle
NLS_LANGUAGE parameter 22
storage character set 22
SQL Server Requirements 21
starting 33
R
related publications 1
S
SQL
installing database 21
SQL Server
configuring with QADirector 27
creating database tables 24
creating the database 24
server requirements for QADirector 21
support 3
T
technical support 3
telephone support 3
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QA Director Installation and Configuration Guide