Santa Fe
(Model 8761)
GAS-FIRED
DIRECT VENT HEATER
Owner’s Manual
Operation & Installation Guide
READ THIS OWNER’S MANUAL
Operate and maintain this gas heater
according to this instruction manual.
Read this manual in its entirety.
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WARNING: IF THE INFORMATION IN THESE
INSTRUCTIONS IS NOT FOLLOWED EXACTLY, A
FIRE, OR EXPLOSION MAY RESULT CAUSING
PROPERTY DAMAGE, PERSONAL INJURY, OR
LOSS OF LIFE.
Do not store, or use gasoline, or other
flammable vapors and liquids near this, or
any other gas appliance!
WHAT TO DO IF YOU SMELL GAS:
Do not try to light any appliance.
Do not touch electrical switches; do not use the phone
in your building.
Immediately call your gas supplier from a neighbor’s
phone. Follow your gas supplier’s instructions.
If you cannot reach your gas supplier, call the fire
department.
AVERTISSEMENT: ASSUREZ-VOUS DE BIEN
SUIVRE LES INSTRUCTIONS DONNÉ DANS CETTE
NOTICE POUR RÉDUIRE AU MINIMUM LE RISQUE
D’INCENDIE OU POUR ÉVITER TOUT DOMMAGE
MATÉERIEL, TOUTE BLESSURE OU LA MORT.
Ne pas entresposer ni utiliser d’essence ni
d’autre vaperurs ou liquides inflammables
dans le voisinage de cet apprareil ou de
tout autre appareil!
QUE FAIRE SI VOUS SENTEZ UNE ODEUR DE GAZ:
Ne pas tenter d’allumer d’appareil.
Ne touchez à aucun interrupteur. Ne pas vous servir
des téléphones se trouvant dans le batiment où vous
vous trouvez.
Appelez immédiatement votre fournisseur de gaz
depuis un voisin.
Suivez les instructions du
fournisseur.
Si vous ne pouvez rejoindre le fournisseur de gaz,
appelez le service dos incendies.
A qualified installer, service agency, or gas supplier
must perform installation and service. In the
Commonwealth of Massachusetts, all installation of
gas lines and gas fitting shall only be done by a L’installation et service doit être exécuté par un
licensed gas fitter or licensed plumber.
qualifié installer, agence de service ou le
fournisseur de gaz.
Santa Fe Model: 8761
Manual: 6400-40451
Revised: 4/12/10
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
Intentionally Blank
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Page 1 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
Information Sheet
Use this page to record all relevant information concerning the purchase, installation, and maintenance of your
Santa Fe Model 8761 Direct -Vent heater. This information will facilitate servicing, purchase of replacement
parts, and warranty claims (if necessary). Keep your original receipt in a safe place as proof of purchase.
Serial Number:
Fuel type:
Natural Gas
Liquid Propane
Sold by:
Address:
Phone:
E-mail
Date of Purchase:
Website:
Installed by:
Address:
Phone:
E-mail
Date of Installation:
Website:
Gas Supplier:
Address:
Phone:
E-mail
Website:
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Read this Owner’s Manual before installing or operating your Santa Fe.
reference.
Retain this manual for future
SERVICE RECORD
Date
Who Performed Work
WHAT
Firebox Cleaning.............
Glass Cleaning................
Gaskets....................
Work Performed
Notes:
WHEN
annually
as needed
Replacement as needed
Page 2 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
Table of Contents
INTRODUCTION .......................................................................................................................... 4
OWNER’S INFORMATION ............................................................................................................. 5
DAILY OPERATION ................................................................................................................................................. 5
INSTALLER’S INFORMATION ........................................................................................................ 6
CODES ................................................................................................................................................................. 6
UNPACKING AND INSPECTION ................................................................................................................................. 6
ITEMS REQUIRED FOR INSTALLATION ...................................................................................................................... 6
SPECIFICATIONS .................................................................................................................................................... 7
CLEARANCES TO COMBUSTIBLES ........................................................................................................................... 8
VENTING INFORMATION .......................................................................................................................................... 9
VENT CONNECTION ............................................................................................................................................... 9
APPROVED POSSIBLE VENT TERMINATION LOCATIONS .......................................................................................... 10
APPROVED VENTING SYSTEM COMPONENTS ........................................................................................................ 11
VENT CONFIGURATION OPTIONS .......................................................................................................................... 11
VENT RESTRICTOR .............................................................................................................................................. 15
GAS CONNECTIONS ............................................................................................................................................. 16
REPLACING THE GLASS ....................................................................................................................................... 17
LOG PLACEMENT ................................................................................................................................................. 17
INSTALLATION OF THE LOG SET ............................................................................................................................ 17
REMOVAL OF LOG SET......................................................................................................................................... 18
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OPERATION ............................................................................................................................. 19
LIGHTING THE UNIT THE FIRST TIME ..................................................................................................................... 19
INITIAL ADJUSTMENTS.......................................................................................................................................... 19
GAS CONVERSIONS ............................................................................................................................................. 20
ROUTINE MAINTENANCE AND CARE........................................................................................... 21
WIRING INSTRUCTIONS ........................................................................................................................................ 22
PARTS LIST ......................................................................................................................................................... 23
RATING LABEL..................................................................................................................................................... 24
TROUBLESHOOTING GUIDE ....................................................................................................... 25
LIMITED WARRANTIES .............................................................................................................. 28
Page 3 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
INTRODUCTION
Congratulations on your purchase of Hearthstone’s
Santa Fe Gas-Fired Direct Vent heater. The
combination of natural stones with cast iron give the
Santa Fe a pleasing look, which can be maintained
with minimum care. The Santa Fe will provide you
with years of practical and convenient service.
However, as with any gas appliance, the unit must be
properly installed, and maintained by qualified service
personnel to ensure safe and trouble-free operation.
Combustion air comes directly from the outside of
your home to the sealed firebox system, eliminating
the potential for annoying back drafts or other
problems associated with home depressurization.
THIS HEATER MUST BE INSTALLED AND MAINTAINED BY
QUALIFIED SERVICE PERSONNEL
Verify the gas connections, and venting systems with
requirements of local, regional, or national installation
codes. Qualified service personnel must inspect the
gas heater before use, and at least annually.
valve control knob clockwise to “OFF”. Ensure the
unit is cool before servicing and cleaning.
WARNING! ANY SAFETY SCREEN, GUARD, OR
COMPONENT REMOVED DURING SERVICING
MUST BE REPLACED BEFORE OPERATION.
Do not use any components other than those
approved by Hearthstone Quality Home Heating
Products, Inc., otherwise all warranties are void.
Do not substitute components!
FIRE HAZARD
Do not store, or use gasoline, or other flammable
vapors or liquids near this appliance. The Santa Fe
should be located out of traffic, and away from
furniture, draperies, clothing, and other flammable
materials.
SHOCK HAZARD (IF EQUIPPED WITH ACCESSORY FAN)
The accessory blower is equipped with a three-prong
(grounding) plug for protection against shock hazard
and must be plugged directly into a properly
grounded three-prong receptacle. Do not cut, or
remove, the grounding prong from the plug.
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ALWAYS VENT TO THE OUTSIDE
Never vent the gas heater to other rooms, or
buildings. Do not connect this gas appliance to a
chimney flue serving a separate solid-fuel burning
appliance.
MANUFACTURED BY:
Hearthstone Quality Home Heating Products, Inc.
317 Stafford Avenue
Morrisville, Vermont 05661-8695
WARNING: A QUALIFIED SERVICE TECHNICIAN
SHOULD DO INSTALLATION, AND REPAIR. A
QUALIFIED SERVICE TECHNICIAN MUST INSPECT
THE APPLIANCE BEFORE USE, AND AT LEAST
ANNUALLY.
More frequent cleaning may be required due to
excessive lint from carpeting, bedding material, pets,
etc. It is imperative that the control compartments,
burners, and circulating air passages of the appliance
are kept clean and free of obstructions. (S’assurer
que le brûleur et le compartiment des
commandes sont propres. Voir les instructions
d’installation et d’utilisation qui accompagnent
l’appareil.)
SERVICE CAUTION
Any components of the stove removed for servicing
must be replaced before operating. If you believe
your Santa Fe is not performing properly,
immediately discontinue operation until the unit is
inspected and approved for operation by qualified
service personnel. Prior to servicing the unit, turn the
HOT SURFACES
Certain exposed surfaces of the Santa Fe will reach
high temperatures during normal operation.
Clearances to combustibles must be maintained, as
specified in the “Clearances To Combustibles”
section of this manual.
Due to high temperatures, the appliance should
be located out of traffic and away from furniture,
draperies, clothing, and other flammable
materials. Alert children and adults to the hazards
of high surface temperatures and that they must
stay away to avoid burns to skin or possible
clothing ignition. Supervise young children
carefully when in the same room as the
appliance. Do not place clothing or other
flammable material on or near the appliance.
(Surveille les enfants. Garder les vêtements, les
meubles, l’essence ou autres liquides à vapeur
inflammables lin de l’appareil.) Clean the area
around, under, and behind the unit on a regular basis
to prevent the accumulation of dust and lint.
WARNING! DO NOT OPERATE THE APPLIANCE
WITH THE FRONT GLASS REMOVED, CRACKED,
OR BROKEN. REPLACEMENT OF GLASS SHOULD
BE DONE BY A LICENSED, OR QUALIFIED
SERVICE PERSON. ONLY OPEN FRONT FOR
ROUTINE SERVICE. DO NOT SLAM, OR STRIKE
THE GLASS.
Page 4 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
OWNER’S INFORMATION
The installation must conform with local codes or, in
the absences of local codes, the current National
Fuel Gas Code, ANSI Z223.1 (NFPA 54), or
CAN/CGA B149 Installation Code. (Installer
l’appareil selon les codes ou règlements locaux, ou,
en l’absence de tels règlements, selon les Codes
d’installation CAN/CGA-B149.)
WARNING: DO NOT USE THIS APPLIANCE IF ANY
PART WAS UNDER WATER. IMMEDIATELY CALL
A QUALIFIED SERVICE TECHNICIAN TO INSPECT
THE HEATER, AND TO REPLACE ANY PART OF
THE
CONTROL
SYSTEM
THAT
WAS
SUBMERGED. (NE PAS SE SERVIR DE CET
APPAREIL S’IL A ÉTÉ PLONGÉ DANS L’EAU,
COMPLÈTEMENT OU EN PARTIE. APPELER UN
TECHNICIEN
QUALIFIÉ POUR INSPECTOR
L’APPAREIL ET REMPLACER TOUTE PARTIE DU
SYSTÈME DE CONTRÔLE ET TOUTE COMMANDE
QUI ONT ÉTÉ PLONGÉS DANS L’LAU.)
a qualified service technician or gas
supplier.
b. If the pilot will not stay lit after
several tries, turn the gas control
knob “OFF” and call a qualified
service technician or gas supplier.
7. Turn gas control knob counterclockwise to “ON”.
8. Select “ON” or “T-STAT” position on the on/off/tstat switch.
9. Shut the gas control valve access door.
10. Plug in the blower accessory, if so equipped.
11. Set thermostat to “ON” and set the desired
temperature setting.
Normally, if the “T-STAT” position was selected, the
main burner is cycled on and off by the Thermostat
or the “on”, “off” switch located on the bottom of the
Thermostat body.
TO TURN OFF THE GAS TO THE APPLIANCE
Turn the gas control knob clockwise to “OFF”
position. If shutting the unit off for the non-heating
season, this will improve the overall efficiency of the
unit as the heat from the pilot is wasted in the
summer. When putting the unit back into service
follow the lighting instructions described on this
page.
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Certified for use by:
Board of State Examiners of Plumbers and Gasfitters
100 Cambridge Street, Room 1511
Boston, Massachusetts
02202
LIGHTING INSTRUCTIONS
1. Set the on/off/T-stat switch or thermostat to the
off position.
2. Unplug the blower accessory, if so equipped.
3. Push in and turn gas control knob clockwise to
“OFF”. (If not previously lit, the knob should be
in this position.)
4. Wait (5) five minutes to clear out any gas. If you
then smell gas, STOP! Smell all around the
appliance area for gas. Be sure to smell next to
the floor because some gases (LPG) are heavier
than air and will settle on the floor. If you smell
gas immediately, follow the What To Do If You
Smell Gas! warning on the cover of this Manual.
If you do not smell gas, go to the next step.
5. Turn gas control knob counterclockwise to
“PILOT”.
6. Push in control knob all the way and hold in.
Immediately light the pilot with the gas lighter
(push in and “click” the piezoelectric spark
igniter button several times until lit). Continue to
hold the control knob in for about 20 seconds
after the pilot is lit. Release the knob and it will
pop back out. Pilot should remain lit. If the pilot
goes out, repeat the operation.
a. If knob does not pop out when
released, stop and immediately call
VARIABLE OUTPUT CONTROL
The gas control valve is equipped with a variable
output control. This control varies the rate of heat
produced by the unit by varying the gas pressure to
the main burner tube.
DAILY OPERATION
The homeowner easily operates the Santa Fe gasfired heater. The unit comes with a standard
thermostat. Remote thermostats, or wall switches
are available for purchase from your local
Hearthstone dealer. Once the thermostat is installed
and properly adjusted, the desired room temperature
is maintained. By adjusting the variable output
control located on the gas control valve, the rate of
heat output can be varied to meet the heating
requirements of the season. Choosing a low flame
setting will result in longer burn cycles at a reduced
output, while choosing a high flame setting will result
in a shorter, hotter burn cycle. Through trial and
error, the homeowner can select the optimum flame
size for their setting, and application. Also available
is a variable speed blower. (Kit# 93-57010)
Page 5 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
INSTALLER’S INFORMATION
CODES
Adhere to ALL local codes or, in their absence, the
latest edition of THE NATIONAL FUEL GAS CODE
ANSI Z223.1 (NFPA 54) or CAN/CGA B149
Installation Code, which are available from:
AMERICAN NATIONAL STANDARDS INSTITUTE, INC.
1430 BROADWAY
NEW YORK, NY 10018
www.ansi.org
OR
NATIONAL FIRE PROTECTION ASSOCIATION, INC.
BATTERY MARCH PARK
QUINCY, MA 02269
www.nfpa.org
The appliance when installed must be electrically
connected and grounded in accordance with local
codes or, in the absence of local codes, with the
current NFPA 70-National Electrical Code or CSA
C22.1-Canadian Electric Code.
UNPACKING AND INSPECTION
Unpack and Inspect for Damage
Hearthstone packages the Santa Fe to withstand
normal shipment without damage. However,
damage can still occur during transit, so take care to
inspect for damage when unpacking and installing
the unit. If you detect any damage or missing parts,
immediately contact your dealer. Do not install or
put into service a damaged or incomplete heater.
The unit should appear square and level, the sheet
metal parts smooth and free of bends or dents. The
enameled cast iron should be free of chips or
cracks. If you find visible or concealed damage,
contact your dealer.
The decorative fiber logs supplied with the Santa Fe
are located in the firebox. Always use great care
when handling the decorative ceramic logs, as they
are very fragile and subject to damage and
breakage. To open the firebox: remove the front
door screw with the supplied hex wrench, take care
not to chip the enamel, and swing the door open.
Remove the lag bolts, which fasten the unit to the
pallet. Take care not to chip the enameled legs.
Have someone help lift the stove off the pallet, and
set it into place.
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A manufactured home (mobile) OEM installation
must conform to the Manufactured Home
Construction and Safety Standard, Title 24 CFR,
Part 3280 (U.S.) or Standard for Manufactured
Home Installation, ANSI/NCBCS A225.1 or Standard
for Gas Equipped Recreational Vehicles and mobile
Housing, CSA Z240.4.CAN/SCA Z240 MH
(Canada).
(Installer l’appareil selon les codes ou
règlements locaux, ou, en l’absence de tels
règlements,
selon
les
Codes
d’installation
CAN/CGA-B149.)
For installations from 610-1370 meters (2000-4500
ft.) the orifice sizes (DMS) for natural and propane
gas are 32 and 52 respectively. See data plate for
additional information. For high altitude installations
consult the local gas distributor or the authority
having jurisdiction for proper rating methods. If the
installer must convert the unit to adjust for varying
altitudes, the information sticker must be filled out by
the installer and adhered to the appliance at the
same time of conversion. (Cet appareil est equipè
pour des altitudes compries entre 0 et 2000 pieds
(0-610 m) seulement.)
Packing List
1-Santa Fe Gas-fired Heater containing:
5-Decorative Ceramic Logs
1-Pan Burner
1-Owner’s Manual and Warranty
Charcoal Embers
1- Bag Platinum Bright Embers
1-Accessory box containing:
1- 1/8” hex key for front door
1-Ash Lip
1-Top Grille
1-Thermostat with Thermostat Wire
2-Extension control Knobs
1-LP Conversion kit
2-Stone Clips
ITEMS REQUIRED FOR INSTALLATION
CERAMIC FIBER LOG SAFETY INFORMATION
Replace any damaged decorative ceramic fiber logs
supplied with the Santa Fe. Hearthstone supplies
replacement parts through your local Hearthstone
dealer. Do not replace any logs, or embers, with any
materials not approved by Hearthstone Quality
Home Heating Products, Inc.
* External regulator (for propane only)
* Piping which complies with all codes
* Pipe sealant approved for use with
propane (LP) (resistant to sulfur compounds).
* Manual shutoff valve
* Sediment trap (page 16)
Page 6 of 31
Hearthstone Quality Home Heating Products, Inc.
* Tee joint
* Pipe wrench
* Phillips head screwdriver
* Other parts as required by local code
*Safety Glasses
SANTA FE 8761 Gas-Fired Direct Vent Heater
*Gloves
AIR SUPPLY
The Santa Fe Direct-vent does not require additional
installer provided ventilation.
SPECIFICATIONS
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Figure 1 - Santa Fe Dimensions
LISTED: DIRECT VENT GAS HEATER
Model: 8761-Santa Fe 1 DV
Testing Agency: Intertek Testing
Services NA, Inc. (ITS)
Tested to: ANSI Z21.88-05•CSA
2.33-05
Page 7 of 31
Hearthstone Quality Home Heating Products, Inc.
Specification
Input rating (Btu/hr) 0-2000 ft
Input rating (Btu/hr) 2000-4500 ft
Orifice size DMS 0-2000 ft
Orifice size DMS 2000-4500 ft
Man. press.-LO setting (in.w.c./kPa)
Man. press.-HI setting (in.w.c./kPa)
Inlet press.-LO setting(in.w.c./kPa)
Inlet press.-HI setting(in.w.c./kPa)
Minimum input rating rating (Btu/hr)
Maximum output (Btu/hr) 0-2000 ft
SANTA FE 8761 Gas-Fired Direct Vent Heater
NG
35,000
35,000
32
32
1.2/0.3
3.5/0.87
5.0/1.24
7.0/1.74
21,500
25,600
LP
35,000
33,300
49
50
3.3/0.8
10.0/2.48
11.0/2.88
13.0/3.22
20,400
25,600
Figure 2 – Ratings and Settings
CLEARANCES TO COMBUSTIBLES
Always maintain clearances around the air openings in the stove. This allows for adequate ventilation. (As
shown in Figures 2 & 3)
17" max.
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2" MIN.
14" MIN.
2" MIN.
1" MIN.
4" MIN.
Figure 3 - Rear and side wall clearances
Figure 4 - Top clearances (not to scale)
The corner clearance for the Santa Fe is 2”, measured from the edge of the top castings to the adjacent
wall.
HEARTH REQUIREMENT / FLOOR PROTECTION
You can place the Santa Fe on a non-combustible
surface, or wood floor. For placement on carpeting,
vinyl tile, or other combustible materials, the
appliance must be installed on a panel consisting of
wood or any noncombustible material (metal, glass,
stone, etc.) extending the full width and depth of the
appliance. Installations must meet all codes.
Page 8 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
VENTING INFORMATION
There are many configurations of vent installations
for your stove. Please review the following pages
for the venting installation that works best for you.
Note: Do not recess vent terminals into walls, or
siding
VENT CONNECTION
1. The Santa Fe 8761 Direct Vent is approved for
installation only with the vent connecting
components listed on this page and Simpson DuraVent Direct Vent GS, AmeriVent Direct,
EXCELDirect or Secure Vent systems. Use the
following instructions along with the pipe
manufacturer’s instructions to complete the
installation.
2. Attach the inner starter collar and gasket to the
unit with the eight # 8 x ½" Phillips Head sheet metal
screws.
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3. Place the outer starter collar and gasket onto the
back of the stove. Secure the outer adapter with the
eight # 8 x ½" Phillips Head sheet metal screws that
are provided. Install the rest of the vent system
according to the manufacturer’s instructions.
1.
2.
3.
4.
Gasket 4”
Inner starter
Gasket
Outer Starter
NOTE: THE STANDARD HORIZONTAL VENT KIT
DOES NOT REQUIRE A RESTRICTOR.
CAUTION: YOU MUST CONSULT THE AUTHORITY
HAVING JURISDICTION BEFORE PROCEEDING
WITH THE FOLLOWING INSTALLATION
CONFIGURATIONS AND METHODS.
Figure 5 – Santa Fe Starter Collar
Conditionally approved for purchased mobile home installation. This appliance may be installed in an
aftermarket permanently located, manufactured (mobile) home, where not prohibited by local codes.
This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not
convertible for use with other gases, unless a certified kit is used, available through your local Hearthstone
dealer.
Cet appareil peut être installé dans un maison préfabriquée (mobile) déjà installée à demeure si les
règlements locaux le permettent.
Cet appareil doit être utilisé uniquement avec les types de gas indiqués sur la plaque signalétique. Ne pas
l’utiliser avec d’autres gas sauf si un kitde conversion certifié est installé
Page 9 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
APPROVED POSSIBLE VENT TERMINATION LOCATIONS
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Figure 6 - Acceptable Direct Vent Terminal Vent Cap Locations
A = Clearance above grade, veranda, porch, deck,
or balcony: 12 inches (30cm) minimum.
B = Clearance to window or door that may be
opened: **Min. 9 inches U.S./*12 inches (30cm)
CAN. We recommend 12 in, minimum to prevent
condensation on the window.
C = Clearance to permanently closed window: **Min.
9 inches, U.S./*12 inches (30cm) CAN.
We recommend 12 in. minimum to prevent
condensation on the window.
D = Vertical clearance to ventilated soffit located
above the termination within a horizontal distance of
2 feet (60cm) from the center line of the termination:
18 inches (46cm) minimum.
E = Clearances to unventilated soffit: 12 inches
(30cm) minimum.
F = Clearance to outside corner: **Min. 9 inches,
U.S./12 inches (30cm) CAN. We strongly
recommend 12 inches, particularly where windy
conditions prevail.
G = Clearance to inside corner: **Min. 6 inches,
U.S./12 inches (30cm) CAN. We strongly
recommend 12 inches, particularly where strong
winds prevail.
H = *Not to be installed within 15 feet (4.5m) above
a meter/regulator assembly within 3 feet (91cm)
horizontally from the center line of the regulator.
I = Clearance to service regulator vent: 3 feet (91cm)
J = Clearance to non-mechanical air supply inlet to
building or the combustion air inlet to any other
appliance: 12inches (30cm) minimum.
K = Clearance to a mechanical air supply inlet:
**Min. 3 feet (91cm) above if within 10 feet
horizontally, U.S./*6 feet (1.83m) CAN minimum.
L = ¹Clearance above paved sidewalk or a paved
driveway located on public property: 7 feet (2.1m)
minimum.
M = ²Clearance under veranda, porch, deck, or
balcony: 12 inches (30cm) minimum.
*In accordance with CSA B149 Installation codes.
**In accordance with the current ANSI Z223.1/NFPA 54,
National Fuel Gas Code. Note: Local Codes and
Regulations may require different clearances.
¹A vent shall not terminate directly above a sidewalk or
driveway which is located between two single family
dwellings and serves both dwellings
²Only permitted if veranda, porch, deck or balcony, is fully
open on a minimum of two sides beneath the floor.*
Page 10 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
VENT CONFIGURATION OPTIONS
I. Standard Horizontal Vent Kit 93-65000
Horizontal
Overhang
Minimum horizontal run is 9”.
Vertical Wall
Termination
Cap
Note: Install the 45º elbow over the outer
collar. Place the elbow so that the twist lock
end is pointing up. Install the 2’ pipe section
into the elbow by fully inserting it, and
turning approximately ¼ turn clockwise until
the two sections are fully locked. Install the
90º elbow in similar fashion.
Note: Ensure there is no wiring or plumbing
in the chosen wall location.
Termination Clearances
Figure 7 - Termination Cap clearances
Move the stove and pipe assembly back until the 90º
elbow is flush to the wall. The 2’vertical pipe should
be parallel to the wall. Draw a circle around the
pipe. Use the center of this circle as the center point
of the 10” x 10” square wall pass through. Cut and
frame the wall for the vent pipe. Install the horizontal
vent termination on the outside of the wall. Ensure
both of the retaining straps extend through the
interior wall. Before attaching the vent termination to
the outside of the house, run a bead of nonhardening mastic around the outside edges,
between the vent termination and the wall. The
arrow on the end cap must point up. Secure the cap
to the wall with the appropriate screws.
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The vent/air intake termination clearances above the
high side of an angled roof as follows:
Roof Pitch
Flat to 6/12
7/12 to 9/12
10/12 to 12/12
13/12 to 16/12
17/12 to 21/12
Feet
1
2
4
6
8
Meters
0.3
0.6
1.2
1.8
2.4
Figure 8 - Termination Roof Clearances
APPROVED VENTING SYSTEM
COMPONENTS
Component Description:
11"-14 5/8" Adjustable Pipe Length
90 0 Elbow
45 0 Elbow
Horizontal Vent Cap
6" Straight
Vertical Vent Cap
9" Straight
Snorkel 36”
12" Straight Vinyl Siding Standoff 4 x 6 5/8”
24" Straight Round Ceiling Support Wall
36" Straight Thimble Covers
48" Straight Wall thimble
Put the adjustable (11”-14”) pipe into the horizontal
vent cap, (the vent pipe must extend into the
horizontal vent cap a minimum of 1 ¼”). Move the
stove and vent pipe into position, insert the
adjustable (11”-14”) pipe into the 90° elbow, twist
lock it. Secure the straps from the horizontal vent
termination to the interior pipe with two sheet metal
screws, keeping screws as close to the wall thimble
as possible. Bend or cut the excess strapping so
the thimble cover will fit properly. Screw the thimble
cover to the wall.
The adjustment range of the wall thickness
for this configuration is 3”min- 9”max.
If the vent air intake system is disassembled, it
must be reinstalled per the instructions provided
for in the initial installation or those in this
manual.
Page 11 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
II. Fireplace Venting Installations
1. 40' maximum system height (without offsets)
2. 14' maximum offset (refer to Figures 8-9)
3. Maximum rise to run = 1 to 5 (refer to Figures89)
4. The termination must fall within the area outlined
in Figure 8 and the Chart in Figure 7.
5. Minimum horizontal run of 9”
III. Vertical Termination Venting Configurations
1. 40' maximum system height (without offsets).
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Figure 9 – Vertical Vent with Straight Pipe Only or 2 Elbows (45° and 90°)
Page 12 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
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Figure 10 – Vertical Venting Termination using Co-linear, Co-axial, or Class “A” Adaptors
Page 13 of 31
Hearthstone Quality Home Heating Products, Inc.
IV. Horizontal Termination Venting
Configurations
1. A minimum of 24" rise is required (with or w/o
offsets)
2. 40' maximum system height (without offsets)
3. Maximum rise to run = 1 to 5 (refer to Figures 8
& 9)
4. The termination must fall within the area outlined
by the shaded area shown in Figure 7. Use a
SANTA FE 8761 Gas-Fired Direct Vent Heater
5.
6.
7.
8.
vinyl siding Stand off when installing against
vinyl siding.
Horizontal sections require a 1/4" rise every 12"
of horizontal run.
For each 90 0 elbow after the second, remove 5'
from horizontal run.
Use with snorkel termination 45" maximum
horizontal run.
Minimum horizontal run is 9”.
fire-parts.com
Figure 11 - Approved DV Venting Configurations for Horizontal Termination:
1 90° or 45° Elbow (4” x 6 5/8” pipe)
Page 14 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
VENT RESTRICTOR
To adjust your restrictor for maximum flame appearance, loosen the Phillips head screw and spin the locator,
found on the rear left side of the stove. (Refer to figure 11)
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Figure 12 – Restrictor Settings
Page 15 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
GAS CONNECTIONS
fire-parts.com
Figure 13
The gas supply connection to the Santa Fe’s gas
control valve is located under the unit on the left side
and uses a 3/8" NPT fitting. You must size the
supply pipe to provide sufficient gas supply to meet
the maximum demand of the unit. The supply line
must include a manual shut-off valve and union for
disconnecting the unit for servicing.
Use of a dedicated sediment trap is required by
code, and by Hearthstone. Damage to components
caused by the lack of a sediment trap is not covered
by warranty.
Once connected to the gas supply, you must test the
gas inlet pressure, and manifold gas pressure. The
gas control valve has built in pressure taps for test
gauge connections. You must test the supply line
pressure to ensure it meets the minimum pressure
for the type of fuel in use (NG or LP).
Pressure Measurements: To measure the gas
pressures, connect a manometer to the gas inlet tap
(6) and manifold pressure tap (7) in Figure 13.
Gas Supply
Inlet
To Equipment
Inlet
Tee Fitting
3" MIN.
Nipple
Cap
Figure 14 – Typical Sediment Trap
GAS PRESSURE ADJUSTMENT
A qualified technician must connect the heater to the
gas supply, and leak test the unit before approval for
use. Consult all applicable codes. The appliance,
and its main gas valve, must be isolated from the
gas supply piping system by closing its individual
manual shutoff valve during any pressure testing of
the gas supply piping system at test pressures equal
to or greater than ½ psig (3.5kPa).
Page 16 of 31
Hearthstone Quality Home Heating Products, Inc.
REPLACING THE GLASS
To replace the front glass, shut the pilot light off.
Remove the front screw, using the 1/8” hex wrench
provided. Open the door. Take care and pull the
door up and remove it from its hinges. Remove the
eight Phillips head screws in the frame and pull the
frame and glass off the door. If the glass is broken,
pull the broken fragments of glass away from the
door using heavy-duty gloves, as the pieces will be
very sharp. Carefully replace the glass gasket as
necessary, and replace the door.
SANTA FE 8761 Gas-Fired Direct Vent Heater
WHEN INSTALLING THE LOGS BE SURE NOT TO
COVER ANY SLOTTED PORTS ON THE BURNER
SURFACE
2.
Remove the packaging material around the
log set assembly. Be careful not to damage the log
set when unpacking. Observe the 5 mounting
“posts”, A, B, C, D, and E.
WARNING!
DO
NOT
USE
SUBSTITUTE
MATERIALS. USE ONLY PARTS THAT HAVE
BEEN SUPPLIED BY HEARTHSTONE, THROUGH
AN AUTHORIZED HEARTHSTONE DEALER.
CAUTION! DO NOT CLEAN THE GLASS WHILE
THE UNIT IS HOT. ALLOW APPROXIMATELY
ONE HOUR BEFORE ATTEMPTING CLEANING.
LOG PLACEMENT
3.
Gently slide the Y-shaped Log (1) onto pins
A and C, as shown below.
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Place only the decorative ceramic log set supplied
with the unit in the firebox. This log set is
specifically designed to work with the provided pan
burner. Do not use any other type of ceramic logs,
wood logs, or other materials in the firebox. If the
original log set is damaged, or broken, contact your
Hearthstone dealer for replacement. The decorative
ceramic log set will last a long time, however, they
will break easily if subjected to rough or improper
handling.
Exact positioning of the log set is required in order
to obtain a pleasing flame pattern and efficient
combustion. Incorrect log placement can cause
carbon build-up; excess thermal stress on the log
set and stove parts, reduced efficiency, and high
levels of carbon monoxide. If the log set does not fit
into the firebox exactly as outlined, contact your
dealer for assistance.
4.
Gently slide the longer, “half” log (2) onto
pin D. Be sure to position the rear of the log in front
of the pilot assembly and against the left side of the
firebox as shown below.
INSTALLATION OF THE LOG SET
(Refer to the figures in this section)
CAUTION-DO NOT PLACE EMBERS NEAR THE
PILOT.
1.
Open the front door using a 1/8” hex
wrench. Loosen the bolt that fastens the doorknob
to the door. It also unfastens the door from the
firebox by turning it counterclockwise. Be careful
not to chip the enamel when loosening the bolt. Pull
the door open by grabbing the top edge of the
doorframe.
Page 17 of 31
Hearthstone Quality Home Heating Products, Inc.
5.
Gently slide the shortest of the “half” logs (3)
onto pin B as shown below.
SANTA FE 8761 Gas-Fired Direct Vent Heater
8.
Spread evenly across the front portion of the
Pan Burner, one layer high, the Charcoal Embers.
You may or may not need to use all of the Charcoal
Embers. Keep the rest for use in the future. Locate
and open the bag of Platinum Bright Embers. Pull
apart small pieces of the wool and sprinkle over the
Charcoal Embers randomly. This wool will glow
brightly once the unit is running.
6.
Gently slide the medium length of the “half”
logs (4) onto pin E as shown below.
9.
Attach the façade to the firebox. Make sure
the glass assembly and facade are properly secured
to the firebox before lighting the unit. Be careful not
to chip the enamel when attaching the components.
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REMOVAL OF LOG SET
7.
Gently slide the long unbroken log (5) onto
pins C and D as shown below.
CAUTION! LOG SET AND CHARCOAL EMBERS
WILL RETAIN HEAT AND CAN BE VERY HOT, IF
PREVIOUSLY LIT! ALLOW AT LEAST 1 HOUR
FOR COOLING AFTER PILOT LIGHT IS OFF
BEFORE HANDLING.
To remove the log set, follow the Installation of Log
Set instructions in the reverse order.
CAUTION! FRAGILE! HANDLE LOG SET AND
CHARCOAL EMBERS WITH CARE.
Page 18 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
OPERATION
LIGHTING THE UNIT THE FIRST TIME
IS DESIGNED TO OPERATE BY HAND. DO NOT
USE ANY TOOLS DURING THIS OPERATION.
SMOKE AND FUMES WARNING
When lit for the first time, the Santa Fe will emit
some smoke and odors. This is normal “off-gassing”
of the paints and oils used in the manufacturing, and
assembly of the unit. Open windows to vent the
room if necessary. The off gassing and fumes will
subside after the first 10 to 20 minutes of operation.
Once the Santa Fe is set in place and connected as
described previously, the unit is ready to be lit for the
first time. Hearthstone tests each Santa Fe before
shipment, so ignition should take place without
failure.
PILOT LIGHT
The Santa Fe has a piezoelectric spark igniter (the
red or black push button located next to the gas
control valve behind the valve access door), which
ignites the pilot light by means of a spark at the pilot
light assembly. Do not attempt to light the unit with a
match or by any means other than the piezoelectric
spark.
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PILOT ADJUSTMENT
The pilot light is preset by the manufacturer and
should not need adjustment. The pilot light flame
must be large enough to engulf the thermopile and
thermocouple located next to the pilot, but not so
large as to create excessive noise or consume
excessive gas. (refer to figure 13) However, it can be
adjusted by means of the pilot light adjustment
screw located on the gas control valve. Open the
valve door to access the pilot adjustment screw.
Note that the pilot flame must engulf the thermopile
so that the thermopile can generate sufficient millivoltage (325 to 500-mv) to power the millivolt gas
control valve
Before lighting, smell all around the appliance area
for gas. Be sure to smell next to the floor because
some gases (LPG) are heavier than air and will
settle on the floor. If you smell gas, check for leaks.
Use only your hand to turn the gas control knob.
Never use tools.
WARNING! THE CONTROL HAS AN INTERLOCK
DEVICE. IF THE STOVE HAS BEEN LIT, IT WILL
NOT
RELIGHT
IMMEDIATELY.
AFTER
SHUTTING OFF ALL GAS FLOW, THE PILOT
BURNER CANNOT BE RELIT UNTIL THE
THERMOCOUPLE HAS COOLED, ALLOWING
THE ELECTROMAGNET TO BE RELEASED
(APPROX. 60 SEC.). THE GAS CONTROL KNOB
Figure 15
INITIAL ADJUSTMENTS
Air Shutter Adjustments
The air shutter, located at the lower rear center of
the stove, is adjustable while the stove is burning by
loosening the set nut on the adjusting bolt located on
the lower rear left of the stove. This nut is hot and
should not be touched. Use only metal tools for this
adjustment. Loosen the set nut using a 7/16”
wrench and turn the bolt to adjust the flame pattern.
Turn the bolt clockwise to open the air shutter, and
counterclockwise to close the shutter. When the
flame pattern is correct, tighten the set nut without
letting the bolt turn. The air shutter is factory set and
only a qualified gas technician should make
adjustments.
Note: Very little movement substantially
changes the burn and flame patterns. Some
conditions cannot be corrected through air
shutter adjustment; an adjustment must be
made to the gas supply pressure. Supply
line/manifold gas line pressure adjustments
must be performed by qualified service
personnel. Do not attempt to complete any
part of the installation or adjustment of this
unit unless technically qualified.
Page 19 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
converted for use with LP, and visa versa. The
instructions provided with the included conversion kit
must be followed. Only a Qualified Gas Technician
should perform the conversion.
For checking, and properly adjusting, the manifold
pressure, refer to the Gas Connection section on
page 16 of this manual. Leak test before, and after,
lighting the stove.
Fill out the label provided on back of the stove.
Figure 16 - TYPICAL FLAME PATTERN
The input rate of the heater is verified by checking
the manifold pressure. If the manifold pressure is
correct, then the input rate is also correct. Ensure to
check the manifold pressure and properly adjust the
pilot and main burner flames.
GAS CONVERSIONS
All Santa Fe stoves are set up for use with Natural
Gas when built. However, these units are easily
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Page 20 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
ROUTINE MAINTENANCE AND CARE
The Santa Fe requires minimal routine maintenance
and care. The unit should always be cool and off
when cleaned, or serviced.
Once a year the unit and venting system should be
inspected by qualified service personnel to ensure
that they are clean, prevent the accumulation of
dust, lint and other debris, free of obstruction, safe
and in good working condition. To clean the firebox,
set the switch to the “OFF” position, and turn off the
gas at the gas control valve.
When the unit is cool, open the front door and
carefully remove the decorative ceramic log set
taking care not to damage the logs or chip the
enameled cast iron. Clean the pan burner, and
carefully vacuum the entire surface of the log set.
Take care to thoroughly vacuum the ports (slots) on
the top of the pan burner.
fasten the door shut and briefly light the unit
according to lighting instructions described on Page
4. Check to ensure a flame is burning from each
burner port. The pilot flame should be large enough
to engulf the thermocouple and thermopile. Turn the
unit off by setting the switch to “Off”, and turning off
the gas control valve. Allow the unit to cool.
Check and clean any burner ports that are not
burning, or not burning properly. Clean the burner
ports using a soft brush or vacuum cleaner. Adjust
the pilot flame height if necessary.
Complete the cleaning procedure by carefully
placing the log set back in the firebox as described
on Page 17. Close and refasten the front door. Turn
on the gas, light the unit, and check for proper
operation.
WARNING! DO NOT USE ABRASIVES WHEN
CLEANING THE GLASS.
With the decorative ceramic logs out of the firebox,
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Page 21 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
fire-parts.com
Figure 17
Wiring Instructions
Caution: Label all wires prior to disconnection
when servicing controls. Wiring errors can
cause improper and dangerous operation.
Verify proper operation after servicing.
(Attention: Au moment de l’entretien des
commandes, étiquetez tous les fils avant le
débranchement. Des erreurs de câblage
peuvent entraîun fonctionnement inadéquat et
dangereux.)
Page 22 of 31
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
PARTS LIST
Part #
2310-020
Description
Brick Panel Front
27x0-655
27x0-650
2710-600
Door Handle
Front Door
Bottom: San
2710-810
27x0-660
2310-850
2310-860
2310-240
3030-028
3110-057
3160-075
3160-080
3160-150
3160-152
3160-157
3160-300
3170-150
5300-066
5300-090
5300-112
5300-114
5301-010
5301-030
5301-040
Top Grill
Front Grill
Heat Exchanger Base
Heat Exchanger
Exhaust Baffle
Glass 17-15/32”X11-9/16”X5mm
Low Density Door Rope 3/8"
Heat Exchanger Flat Rope 1/4”
Glass Tape 3/4"
Firebox/Air Heat Exchanger Gasket
Pilot Gasket
Gasket 6"
Primary Air Control Gasket
Platinum Bright Embers
Piezo Bracket
Secondary Air Plenum
Restrictor Plate
Restrictor Plate Rod
Firebox: Cha/San
Control: Primary Air Assembly
Heat Shield: Rear, Left, Cha/San
Part #
5301-050
5301-060
5301-070
5301-080
5701-925h
5710-470
7200-349
7211-390
7211-009
7211-310
7211-370
7210-103
7211-017
7211-221
7211-430
7211-470
7211-512
7211-513
7211-514
7211-515
7211-516
7211-517
Description
Heat Shield: Rear, Right, Cha/San
Restrictor Plate Assembly
Shutter Position Indicator
Outlet Restrictor Clip
Starter Collar
Stone Clip
Orifice: Burner, Lp, #49 Spud
3-Way Pilot Hood (W/ Clip)
Pilot Gas Tube
Valve (Ng)
Pilot Assembly (Ng)
Piezo Igniter
Gas Line 3/8 Diameter
Burner Assembly
Igniter Electrode
Thermocouple
Log: Bottom, Left
Log: Bottom, Right
Log: Top, Left
Log: Top, Right
Log: Top, Center
Embers: Pyrotek, 4 Oz.
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Accessories available:
93-57010
Blower Kit
90-56912
Remote Control On/Off
90-56914
Remote Control Thermostat
WARNING! DO NOT SUBSTITUTE MATERIALS.
For replacement parts, or for information about parts or service, contact your authorized Hearthstone retailer.
For the name of the authorized retailer nearest to you, visit our website at www.Hearthstonestoves.com, or email us at inquiry@Hearthstonestoves.com.
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
RATING LABEL
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Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
TROUBLESHOOTING GUIDE
Symptom
Possible Cause
Corrective Action
1. Pilot will not
light.
A. Insufficient gas pressure,
air in the pilot line, or dirty or
kinked gas line.
B. Pilot orifice plugged.
C. Defective or misaligned
electrode at pilot.
A. Using the piezo sparker, try to light the pilot. If it will not
light, check the inlet gas pressure.
B. Clean or replace the pilot assembly.
C. If a match lights a pilot, check the electrode gap and
location. Should be a 1/8" gap in the flame area.
D. Defective igniter.
D. Check for a good connection between igniter and
electrode. Check wire insulation. If properly connected and no
spark, replace igniter.
E. After sitting for "off"
season (summer), pilot
assembly may be dirty.
E. Clean or replace the pilot assembly.
2. Pilot will not stay A. Low or too high gas
lit after carefully
pressure
following lighting
instructions.
A. Check for proper inlet pressure for the gas being used.
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B. Faulty connections.
B. Measure voltage between valve body and solder
connection on the rear of the valve (where the blue wire
connects). It should be no less than 7 mV.
C. Defective thermocouple. C1. Ensure that the thermocouple connection at the gas valve
is tight.
C2. Check thermocouple output using milli-volt meter.
Disconnect from valve and read voltage across wire ends. If
the reading is less than 15 mV, replace the pilot assembly.
C3. If burning NG, check pilot flame to see that it is impinging
on the top of the thermocouple. Clean or replace pilot for
maximum flame impingement.
D. Pilot dirty or plugged.
D. Clean or replace the pilot assembly.
Hearthstone Quality Home Heating Products, Inc.
Symptom
Possible Cause
3. Pilot burning, no A. Thermostat switch or
gas to main burner, wires defective.
valve knob in the
"ON" position,
thermostat and/or
on/off/t'stat switch
in the "ON"
position.
SANTA FE 8761 Gas-Fired Direct Vent Heater
Corrective Action
A. Check thermostat/wiring for proper connections. Place
jumper wire across terminals at thermostat. If burner comes
on, replace defective thermostat. If not OK, place jumper
across thermostat wires at gas valve. If burner comes on,
tighten connections, or replace faulty wires.
B. Thermopile may not be B. Check thermopile output, using a milli-volt meter. If the
generating sufficient voltage. optional on/off kit has not been installed, take the readings
across generator terminals of the gas valve. TPTH and TP).
With the on/off kit, take the readings across TH and Terminal
block (which corresponds to #3 on the switch). Milli-volt
reading should be greater than 325 mV. If not, replace the
pilot assembly. If the meter reading is OK, but the burner does
not come on, replace the gas valve.
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C. Plugged burner orifice.
C. Remove and check burner orifice, clean or replace. Note:
do not use any metal cleaning device, as this may damage
the orifice.
A. Inconsistent, of
A. Adjust pilot flame size and assure that the flame is aimed
4. Pilot and burner
insufficient flame on
directly at the thermopile.
come on, but go
thermopile.
out after some
warm-up.
B. Insufficient gas pressure. B. Check line pressure to ensure that the correct inlet
pressure is present for the type of gas being used. If propane
pressure is inconsistent, check for water condensation at the
regulator.
5. Frequent pilot
outage problem.
A. Pilot flame may be too
low or blowing, (high),
causing the pilot safety to
drop out.
A. Clean and/or adjust the pilot flame for maximum
impingement on the thermopile and thermocouple.
6. Glass fogs
A. A normal result of gas
combustion.
A. After the heater has warmed up, the glass should clear.
7. Blue Flames
A. A normal result during the A. Flames should begin to turn more yellowish after 20
first 20 minutes.
minutes of burning.
B. If the blue color stays; adjust the air shutter for a proper
burn.
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
Symptom
Possible Cause
Corrective Action
8. Floating flames,
lazy ill-defined,
quiet flames, which
roll around,
sometimes
completely off of
the port,
sometimes with
overly, yellow tips.
Possible sooting.
Usually
accompanied by
the odor of
aldehydes.
9. Burner
flashback. Air-gas
mixture ignites
inside the burner
near the orifice,
usually creating a
roaring noise like a
blowtorch. The
problem is an
imbalance of gas
flow velocity and
burning speed
pattern.
A. Potentially dangerous
incomplete combustion due
to incorrect air to fuel ratio
(lack of combustion air or
excessive fuel delivery I.e.
excessive gas pressure,
overrating of appliance).
B. Incorrect air
intake/exhaust flow system.
Causes may be:
B1. Blocked burner.
B2. Blocked primary air
B3. Blocked secondary air
inlets
A. Excessive.
B. Burner input underrated.
C. Valve leak if flashback
occurs with burner valve in
off position.
D. Improper gas pipe size.
A. Check the appliance input rate and reduce if necessary.
The air intake/exhaust flow system may be too restrictive or
blocked (the rate at which the exhaust leaves [draft]
determines the rate at which the combustion air is delivered).
Poor draft results in insufficient air delivery or a restricted
exhaust. Correct air intake/exhaust flow system.
B1. Clear ports.
B2. Clear obstructions.
B3. Clear obstructions.
C. If gas pressures are correct and the flames stay the same,
adjust the air shutter for a proper burn.
A. Adjust the air shutter for a proper burn.
B. Check input rate. Check input pressure using a manometer.
Confirm correct gas pressure at house meter or tank (call gas
company). Confirm burner orifice size.
C. Replace valve. If above corrections do not eliminate
flashback, replace burner.
D. Correct plumbing.
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10. Delayed
A. Incorrect air-to-fuel ratio. A1. Adjust the air shutter for a proper burn.
A2. Open ports to allow for proper travel of flames.
ignition (makes a A1. Primary air incorrect.
B. Reposition logs to eliminate interference with flame travel.
sudden "whoosh" A2. Burner ports plugged.
noise as the burner B. Improper log placement.
lights). This is a
buildup of gas prior
to ignition. This is
more prevalent with
propane (LP) fuel.
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
Hearthstone Gas Stove & Insert
LIMITED WARRANTIES
These warranties give you specific legal rights. You may also have other rights that vary from
State to State.
Hearthstone Quality Home Heating Products, Inc. (Hearthstone) warrants to the original purchaser
only (the “Original Purchaser”) the new gas-fired stove/insert manufactured by Hearthstone and
purchased by the Original Purchaser (referred to as the “Stove” or “Gas Stove” for simplicity) against
any of the occurrences listed in this document that result from defects in material or workmanship. All
obligations of Hearthstone under this document commence on the date the Original Purchaser
purchases the Stove (the “Purchase Date”).
LIMITED LIFETIME WARRANTY
Hearthstone warrants the following parts of the Stove against the following occurrences that result
from defects in material and workmanship:
All cast iron parts, including the cast iron heat exchanger – against breakage, cracking or burn-through.
All stones – against cracking or breakage due to thermal stress, excluding surface and hairline cracks and
scratches that do not affect the operation or safety of the Stove.
Glass – against breakage due to thermal shock.
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LIMITED FIVE-YEAR WARRANTY
Hearthstone warrants the following parts of the Stove against the following occurrences that result
from defects in material and workmanship:
Firebox and firebox baffle – against breakage, cracking or burn-through.
Convective heat exchanger – against breakage, cracking or burn-through.
Burners, air shutters and orifices – against breakage, cracking or burn-through.
TEK logs and embers – against breakage, cracking or burn-through.
This warranty expires on the fifth (5th) anniversary of the Purchase Date.
LIMITED THREE-YEAR WARRANTY
Hearthstone warrants the following parts of the Stove against the following occurrences that result
from defects in material and workmanship:
Gas train, including gas valve, millivolt wiring, spill switch, pilot assembly, thermopile, thermocouple, piezo
igniter, and, if the Stove is a vent-free model, ODS system – against breakage or malfunction.
This warranty expires on the third (3rd) anniversary of the Purchase Date.
LIMITED ONE-YEAR WARRANTY
Hearthstone warrants the following parts of the Stove against the following occurrences that result
from defects in material and workmanship:
Enamel Finish – against peeling or fading, excluding chipping, mechanical abrasion, chemical abrasion or
crazing.
Gaskets and sealants – against breakage or deterioration.
Accessories and electrical components such as blowers, switches and thermo discs, excluding venting
components, hearth components, electrical components and other components or accessories used in
conjunction with the installation of the Stove not manufactured, or supplied by Hearthstone – against
breakage or malfunction.
This warranty expires on the first (1st) anniversary of the Purchase Date.
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
EXCLUSIONS
The warranties contained in this document do not cover, nor is Hearthstone responsible for:
1. Damage resulting from installation or operation of the Stove in a manner contrary to the owner’s
manual.
2. Damage or non-performance resulting from faulty or incomplete setup, installation and start-up or
mishandling, abuse, or misuse of the Stove, including but not limited to over-firing.
3. Damage resulting from installation, modification, alteration, repair or service of the Stove by any party
other than Hearthstone or an authorized Hearthstone dealer (a “Dealer”).
4. Damage due to water or due to installation of the Stove in a damp or high condensation area.
5. Damage due to installation of the Stove in an atmosphere contaminated by damaging chemicals,
including but not limited to chlorine, fluorine or salts.
6. Scratches on glass, enameled surfaces or stones due to mechanical abrasion.
7. Standard wear and tear of the Stove resulting from normal usage over time.
8. Damage, operational-related problems, or inadequate performance caused by site, installation or
environmental conditions beyond Hearthstone’s control, including but not limited to nearby trees,
rooftops, buildings, wind, hills, mountains, inadequate or excessive venting, insufficient make up air, or
negative air pressure whether or not caused by mechanical systems such as furnaces, exhaust fans,
clothes dryers, etc.
9. A defect in any part of the Stove if the Original Purchaser fails to comply with Hearthstone’s or a
Dealer’s request to ship the part or the Stove to Hearthstone or a Dealer, as the case may be.
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THE WARRANTIES CONTAINED IN THIS DOCUMENT ARE EXCLUSIVE AND ARE GIVEN BY
HEARTHSTONE AND ACCEPTED BY THE ORIGINAL PURCHASER IN LIEU OF ALL OTHER EXPRESS
WARRANTIES AND ANY OBLIGATIONS, LIABILITIES, RIGHTS, CLAIMS, OR REMEDIES IN CONTRACT OR
TORT, WHETHER OR NOT ARISING FROM HEARTHSTONE’S NEGLIGENCE, ACTUAL OR IMPUTED. ALL
IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE GIVEN ONLY TO THE EXTENT REQUIRED BY FEDERAL OR STATE LAW.
EXCEPT AS OTHERWISE REQUIRED BY STATE LAW, UPON THE EXPIRATION OF THE EXPRESS
LIMITED WARRANTIES CONTAINED HEREIN, NO IMPLIED WARRANTIES, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO
THE SUBJECT STOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
THE WARRANTIES CONTAINED IN THIS DOCUMENT EXTEND ONLY TO THE ORIGINAL PURCHASER OF
THE STOVE WARRANTED HEREUNDER. THEY DO NOT EXTEND TO ANY SUBSEQUENT OWNERS.
UNDER NO CIRCUMSTANCES SHALL HEARTHSTONE BE LIABLE TO THE ORIGINAL PURCHASER OR
ANY OTHER PERSON FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT
LIMITED TO DAMAGE TO PROPERTY OR PERSONAL INJURIES, WHETHER ARISING OUT OF BREACH
OF WARRANTY, TORT, OR OTHERWISE, EVEN IF HEARTHSTONE HAS BEEN APPRAISED OF THE
POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
Hearthstone Quality Home Heating Products, Inc.
SANTA FE 8761 Gas-Fired Direct Vent Heater
REMEDY
The remedy for any breach of the foregoing warranties will consist of repair or replacement, at Hearthstone’s
option, of any covered defect in the Gas Stove. When the Original Purchaser contacts an authorized
Hearthstone Dealer, the authorized Dealer or Hearthstone, as the case may be, will instruct the Original
Purchaser to either return the defective part, or the entire Gas Stove (if needed), with shipping prepaid, to an
authorized Dealer or Hearthstone or allow an authorized Dealer to make a service call at the place where the
Gas Stove is located. In the event the Original Purchaser refuses to allow an authorized Dealer to make a
service call, an authorized Dealer or Hearthstone, as the case may be, will request that the Original Owner
return the defective part, or the entire Gas Stove (if needed), with shipping prepaid, to an authorized Dealer or
Hearthstone. Notwithstanding any other provision of this document, the Original Purchaser shall pay for
any travel fees and service charges related to an authorized Dealer’s service call.
Parts: Hearthstone will replace through an authorized dealer, defective parts covered by the foregoing
warranties at no charge.
Labor: Within the first (1st) year after the Purchase Date, Hearthstone will pay for warranty labor performed by
an authorized Dealer at Hearthstone’s published labor rates in effect at the time the labor is performed.
Thereafter, the Original Purchaser is responsible for the cost of labor.
Shipping cost for parts: Within the first ninety (90) days after the Purchase Date, Hearthstone will pay for the
shipping of stove parts covered by any of the foregoing warranties to and from Hearthstone or an authorized
Dealer, as the case may be. Thereafter, the Original Purchaser is responsible for all shipping costs related to
shipping Gas Stove parts to and from Hearthstone or an authorized Dealer, as the case may be.
Shipping cost for the Gas Stove: Within the first (1st) year after the Purchase Date, if the Original Purchaser
is instructed to return the Gas Stove to Hearthstone or an authorized Dealer for repair, Hearthstone will pay fifty
percent (50%) and the Original Purchaser will pay fifty percent (50%) of the shipping costs related to shipping
the Gas Stove to and from Hearthstone or an authorized Dealer, as the case may be. Thereafter, the Original
Purchaser is responsible for one hundred percent (100%) of all of the shipping costs related to shipping the Gas
Stove to and from Hearthstone or an authorized Dealer, as the case may be. Notwithstanding any other
provision of this document, in no event will Hearthstone pay for any Dealer fees or other fees for pick up or
delivery of the Gas Stove returned for repair; the Original Purchaser shall be responsible for any such fees.
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WARRANTY REGISTRATION
The Original Purchaser can complete their warranty registration on our website at www.hearthstonestoves.com,
or send a completed and signed Warranty Registration Form, which is enclosed in the Gas Stove warranty
packet, to the following address:
Hearthstone Quality Home Heating Products, Inc.
Warranty Department
317 Stafford Avenue
Morrisville, VT 05661
NOTE: SENDING IN THE SIGNED WARRANTY REGISTRATION FORM IS NOT REQUIRED AS A
CONDITION OF WARRANTY COVERAGE OR HEARTHSTONE’S PERFORMANCE.