Data sheet
HP Color MFP S962dn
High-volume printing with a high-value partner
Help increase productivity while driving down costs, with the HP Color MFP S962dn—part of
a managed print services solution for your high-volume imaging and printing needs. Boost
efficiency with fast scanning, high paper capacity, extensive finishing options, a 25.65 cm
(10.1-inch) colour LCD touchscreen, and a pull-out keyboard—all on an easily integrated
MFP with optional HP security and workflow solutions.
Designed for high-volume environments
Help workgroups manage demanding workloads with an MFP designed to excel at the high
end of department printing and in light production environments.
• Accelerate business results by printing and copying at up to 62 pages per minute.
• Equip your team to quickly capture documents using 150 ipm, two-sided single-pass
scanning.
• Make colour printing vibrant, consistent, and affordable for every department. Produce
attractive, professional-quality reports and brochures, time after time.
• Spend less time loading paper and avoid costly interruptions with a workhorse MFP that
offers high duty cycles and input capacity up to 8,500 sheets.
• Save network space when scanning large files with advanced compression technologies.
• Safeguard the sensitive data sent to your HP Color MFP S962dn with a built-in secure hard
disk.
Fine-tuned fleet control
Take the weight off of IT’s shoulders with an MFP supports optional HP and third-party fleet
management, security, and document management solutions—all set up by HP Managed
Print Services.
• Streamline device integration with HP Web Jetadmin 1—automatically discover and monitor
new MFPs, and replenish supplies.
• Gain fresh insight into your printing environment with remote fleet-wide monitoring
services.
• Make it easy to print, using the HP Universal Print Driver 2 with included PCL6 and PostScript
protocols.
• The optional HP Access Control solution safeguards confidential documents with
automatic, fleet-wide authentication measures that control access and help reduce costs.
• Consolidate and streamline scanning, sending, and tracking processes using the easy-to-
integrate, optional HP Capture and Route solution.
• Enable employees to print from mobile devices to selected HP or non-HP printers on your
networks using the HP ePrint Enterprise server-based mobile printing solution. 3 It also
enables workers on the go to print documents securely at more than 30,000 Public Print
Locations worldwide. 4
• Authenticate, encrypt, and manage print jobs using a centralised security solution, such as
SafeCom.
• Help keep important documents secure and reduce the risk of document fraud for
localised, distributed, and light production workgroup applications. Print checks,
prescriptions, transcripts, certificates, and other high-value documents using solutions
offered by HP and TROY.
• Additional solutions may be available. Contact an HP sales representative to learn more.
Data sheet | HP Color MFP S962dn
Keep business moving
Streamline your team’s workflow and avoid delays with an MFP that keeps up with the pace
of business in high-volume environments.
• Print, scan, copy, and fax using the adjustable 25.65 cm (10.1-inch) colour LCD
touchscreen—use on-screen options to access controls, zoom in, preview and edit
documents in real time. With image preview, you can easily get your documents to look
just the way you want them prior to printing, which will minimise steps and reduce errors.
• Email documents and add keywords directly from the MFP, using the large pull‑out
keyboard.
• Equip users to work faster by digitising documents at a touch. Scan at high volumes and
send files to email and network folders—straight from the intuitive colour touchscreen.
• Increase productivity with professional finishing options. 5 Achieve standout results, using
automated tools like five-way multi-folding, post sheet insertion, trimming, saddle
stitching, and hole punching with output capacities of up to 4,250 sheets.
Follow a proven path to success
Turn your printing assets into a strategic advantage with expert guidance through
HP Managed Print Services. 6
• Count on proven experts to evaluate your printing environment, give you a full view of your
imaging and printing needs, and provide improvement recommendations.
• Strengthen your business and help lower your total cost of ownership. HP specialists help
you plan, acquire, retire, and replace your assets as your needs evolve.
• Get help putting the right devices in the right locations to improve efficiency and streamline
workflow.
• Receive information on print habits, device utilisation, and evolving needs to help identify
ongoing improvements that strengthen your competitive advantage.
2
Data sheet | HP Color MFP S962dn
Optional paper handling accessories
HP Punch Unit+
F2A01A
HP Stapler/Stacker50 Sheet Stapler
F2A11A
HP Paper Pass
Output Module
F2A03A
HP Saddle Stitch
Finisher- 50 Sheet
Stapler
HP Punch Module++
F2A02A
HP Stapler/Stacker100 Sheet Stapler
F2A55A
HP Fax
Expansion Kit
F2A06A
HP Exit Tray
Fax Unit
F1Z69A
HP Long Paper
Feed Tray
HP Punch accessories
F1Z95A
HP Multi-bypass
100 Sheet Tray
F2A07A
HP Exit Tray
Cabinet
F2A20A
HP Paper Pass
Output Relay Unit
F2A10A
HP Inserter- 400 Sheet
F1Z98A
HP Large Capacity
3500 Sheet Tray
F1J61A
HP Color MFP
S962dn
F1Z97A
HP Large Capacity
3000 Sheet Tray
++ HP Punch Module
F2A16A HP Punch 2 Hole Module
F2A17A HP Punch 2/3 Hole Module
F2A18A HP Punch 4 Hole Module
F2A19A HP Punch 4 Hole Wide Module
F1Z96A
HP Multi-bypass
500 Sheet Tray
HP Punch Module++
F2A04A
HP Saddle Stitch
Finisher- 100 Sheet
Stapler
F2A08A
HP Trimmer Unit
+ HP Punch Unit
F2A12A HP Punch 2 Hole Unit
F2A13A HP Punch 2/3 Hole Unit
F2A14A HP Punch 4 Hole Unit
F2A15A HP Punch 4 Hole Wide Unit
F2A05A
HP Curl
Correction Unit
F2A09A
HP Folding Unit
F2A00A
HP Paper Pass 5000
Sheet Tray Input Unit
F1Z99A
HP Large Capacity
5000 Sheet Tray
HP Color MFP S962dn example configuration
3
Data sheet | HP Color MFP S962dn
Technical specifications
Control panel/data entry
25.65 cm (10.1 inch) LCD Touch Panel WSVGA Colour Graphics with tilt, LED backlight, and contrast control
Live preview/edit with gesturing
Print speed
Black/colour: up to 62 pages per minute, A4; Duplex: up to 65 images per minute (ipm), A4
First page out 7
Print: as fast as 10.5 seconds (black) and as fast as 12.5 seconds (colour), A4
Copy: as fast as 4 seconds (black) and as fast as 5.6 seconds (colour), A4
Scan speed
8
Single-sided
Up to 75 ipm, colour/black (A4)
Two-sided
Up to 150 ipm colour/black (A4)
ADF input capacity
Up to 150 sheets
Copy speed
Up to 62 copies per minute (cpm), A4, default rate from flatbed or ADF
Fax speed
Less than 2 seconds per page
9
Print resolution
Up to 1,200 x 1,200 dpi (colour); up to 600 x 600 dpi (black)
Scanning resolution
Up to 600 x 600 dpi
Features
General
Front-facing USB printing
Zoom range: 25 to 400% (25 to 200% using automatic document feeder) in 1% increments
Scanning
Flatbed colour scanner, up to 297 x 432 mm (11.7 x 17 in); 150-sheet ADF with two-sided single-pass scanning;
Front panel scan, copy, email, fax (with optional accessory)
Advanced imaging
Auto-blank page removal, live preview and edit, auto-colour detection, automatic background removal, hidden pattern
copy/print
Digital sending
Scan to email; Scan to FTP server; Scan to folder; File formats for mono: TIFF, PDF, PDF/A, Encrypted PDF, XPS.
File formats for colour: TIFF, JPEG, PDF, PDF/A, Encrypted PDF, High compression PDF, XPS
Copying
Multi Shot: Number of pages gathered – 2 in 1 / 4 in 1 / 8 in 1; Combination with Pamphlet Style (Only 2 in 1 / 4 in 1);
Border Print; Centering. Margin Shift (right/left/upper), Cover/inserts (maximum 2 cover types, maximum 100 insert
sheets with appropriate finisher), dual page copy, tab copy, book copy, book divide, stamp, pattern print, repeat layout,
multi-page enlargement, mirror, full bleed copy, job build, proof copy, mixed size original
Continuous copy: up to 9,999
Faxing
Fax is an optional accessory; Telephone features supported: on hook, pause time setting, switching between tone and
pulse (10/20/TONE/ Auto Select Availability of setting or the default value varies depending on the destination of the
product)
Max. of 2,000 entries (including group dialling for fax and scanner)
Fax resolution: 203.2 x 391 dpi, 256 levels of grey
Processor
1.86 GHz; 600 MHz; 400 MHz
Memory
5 GB RAM
Hard disk
1 TB, Hard Disk capacity may vary, AES256 encryption available (must be enabled on the device)
Durability ratings
4
RMPV (recommended monthly
page volume)
25,000 pages to as high as 100,000 pages
Duty cycle
Up to 450,000 pages (A4)
Data sheet | HP Color MFP S962dn
Media specifications
Input capacity
Up to 8,500 sheets maximum (3,100 sheets standard); Tray 1: up to 1,200 sheets; Tray 2: up to 800 sheets; Trays 3 and
4: up to 500 sheets each; Multi-bypass tray: up to 100 sheets
Optional trays: 5,000 large capacity tray (2 drawer), 500 sheet multi-bypass tray, 3,000 sheet large capacity tray (A3),
3,500 sheet large capacity tray (A4), 100 sheet multi-bypass tray, 1 sheet long paper feeding tray, paper pass unit
Output capacity
Up to 4,350 sheets maximum (250 sheets standard)
Optional: 4,250 sheet (100 sheet staple) finisher, 4,250 sheet (100 sheet staple) saddle stitch finisher, 4,000 sheet (50
sheet staple) finisher, 4,000 sheet (50 sheet staple) saddle stitch finisher, punch module, punch unit, trimming module,
folding unit, inserter, relay unit, curl correction unit, paper pass unit, 100 sheet right hand exit tray, 250 sheet centre exit
tray
Two-sided printing
Automatic
Media sizes
Maximum: A3W (12 x 18 in); Minimum: A5R (5 ½ x 8 ½ in R); SRA3/SRA4
Media weights
Trays 1 and 2: 60 g/m2 to 105 g/m2 (16 to 28 lb)
Trays 3 and 4: 60 g/m2 to 220 g/m2 (16 to 60 lb)
ADF: 50 g/m2 to 128 g/m2 (13 to 34 lb)
Multi-bypass: 55 g/m2 to 300 g/m2 (16 to 170 lb)
Media types
Thin paper, plain paper, recycled paper, coloured paper, letterhead, pre-printed paper, pre-punched paper, heavy paper,
cardstock, embossed paper, tab, transparencies, labels, glossy paper, postcard (japan), envelopes, banner media
Connectivity
1 Gigabit Ethernet 10/100Base-TX/1000Base-T; 1 USB Host (USB1.1/USB2.0 (High speed)); 1 USB Device
(USB1.1/USB2.0 (High speed)); 1 Serial I/F; ACRE I/F; Video I/F (for EFI); Internal USB for IC Card Reader and Keyboard
Network capabilities
Via built-in 10/100Base-TX/1000Base-T networking
Print Languages
PCL6 emulation, Adobe® PostScript®3™
Fonts
80 fonts for PCL, 139 fonts for Adobe PostScript 3
Network protocols
Via built-in networking solution: TCP/IP(IPv4, IPv6), IPX/SPX, EtherTalk; IPP, LPR; PSERVER/RPRINT for the NetWare
environment; AppleTalk; FTP; HTTP; POP3
Security
Embedded web server password protection, secure browsing via SSL, network enable HTTPS, 802.1x, Community name
changing when SNMP V1 Read Only access, SNMPv3, IPSec, network enable/disable port, admin password protected, up
to 7 times disk erase capability (needs to be enabled)
Compatible operating systems
Server operating systems supported for UPD:
• Microsoft Windows 8, Pro, Enterprise; 32-bit and 64-bit
• UPD Traditional Mode: Windows 8 desktop applications; Modern apps UPD Dynamic Mode: Windows 8 desktop
applications
• Microsoft Windows 7 Starter, Home Premium, Professional, Enterprise, and Ultimate; 32-bit and 64-bit
• Microsoft Windows Vista Business, Enterprise, Home Basic, Home Premium, and Ultimate; 32-bit and 64-bit
• Microsoft Windows XP SP3 Home Edition, and Professional; 32-bit and 64-bit
System requirements, Windows
Client operating systems supported for UPD:
• Microsoft Windows 8, Pro, Enterprise; 32-bit and 64-bit
• UPD Traditional Mode: Windows 8 desktop applications; Modern apps UPD Dynamic Mode: Windows 8 desktop
applications
• Microsoft Windows 7 Starter, Home Premium, Professional, Enterprise, and Ultimate; 32-bit and 64-bit
• Microsoft Windows Vista Business, Enterprise, Home Basic, Home Premium, and Ultimate; 32-bit and 64-bit
• Microsoft Windows XP SP3 Home Edition, and Professional; 32-bit and 64-bit
Dimensions
(width x depth x height)
845 x 844 x 1,222 mm (33.3 x 33.2 x 48.1 in)
Weight (with print cartridges)
222 kg (489 lb)
What’s in the box
HP MFP S962dn, Quick Start Guide (on CD), Power cable, Toner Cartridges: Black, Cyan, Magenta, and Yellow,
CMY Developer, Toner collection unit, Imaging drum, HP Application Communication Kit, HP Application Expansion Kit, HP
Enhanced Compression Kit, HP External Account Kit
5
Data sheet | HP Color MFP S962dn
Environmental and power specifications
Environmental ranges
Temperatures
Operating: 10 to 35° C (54 to 91° F); Recommended: 20 to 25° C (68 to 77° F)
Relative humidity range
Operating: 20 to 85%; Recommended: 65 ± 5 % RH
Acoustic power emissions
During operation (LwA[B]): Standard Spec, (RAL-UZ171): 7.5(Monochrome); 7.5 (Colour)
Blue Angel/China Standard: 8.07 B (Monochrome (0.035 x Sbw + 5.9); 7.96 B (Colour (0.03 x Sco + 6.1))
Power specifications
Power supply required
North America: 208-240V/12A, 60HZ, 20A PLG x 1
EU/Oceania/Asia/Other: 220-240V/8A, 50/60Hz, 10A PLG x 2
NA and EU: 2 switches (Primary switch: in the front cover, Secondary switch (momentary SW): on the operation panel)
Power consumption
10
Typical Electricity
Consumption (TEC)
Printing: 1283.8 watts, Ready: 242.5 watts, Sleep: 1.0 watt, Off: 0.1 watts
100V system: 7.100 kWh/week
200V system: 7.302 kWh/week
Energy saving features
Blue Angel compliant, ENERGY STAR® certified, and EPEAT® Silver
Safety and regulatory
compliance
ENERGY STAR, EG 201 120 V1.1.1 (1998 – 01), EG 201 121 V1.1.3 (2000 – 02), ES 203 021-1 V2.1.1 (2005-08), ES 203
021-2 V2.1.2 (2006-01), ES 203 021-3 V2.1.2 (2006-01), FCC Rules and Regulations 47 CFR Part 68, R&TTE Directive
1999/5/EC (Annex II) with CE Marking (Europe); other Telecom approvals as required by individual countries
IEC 60950-1:2005 +A1:2009, EN 60950-1:2006 +A1:2010 +A11:2009 +A12:2011, IEC 60825-1:2007, EN 608251:2007, IEC 62471:2006, EN 62471:2008, Low Voltage Directive 2006/95/EC with CE Marking (Europe); other safety
approvals as required by individual countries
Electromagnetic emission
standard
FCC CFR 47 Part 15 Class A, ICES-003 Issue 5 Class A, EN 55022:2010 Class A, EN 55024:2010, EN 61000-3-2:2006
+A1:2009 +A2:2009, EN 61000-3-3:2008, EMC Directive 2004/108/EC with CE Marking (Europe), other EMC approvals as
required by individual countries
Telecom compliance certification
EG 201 120 V1.1.1 (1998-01), EG 201 121 V1.1.3 (2000-02), ES 203 021-1 V2.1.1 (2005-08), ES 203 021-2 V2.1.2
(2006-01), ES 203 021-3 V2.1.2 (2006-01), FCC Rules and Regulations 47 CFR Part 68, R&TTE Directive 1999/5/EC
(Annex II) with CE Marking (Europe); other Telecom approvals as required by individual countries
Ordering information
Product
HP Color MFP S962dn
F1J61A
Supplies
HP Black Toner Cartridge (~65,000 pages)
F4Z22A
HP Cyan Toner Cartridge (~40,000 pages)
F4Z23A
HP Magenta Toner Cartridge (~40,000 pages)
F4Z24A
HP Yellow Toner Cartridge (~40,000 pages)
F4Z25A
HP Black Developer
F4Z27A
HP CMY Developer
F4Z28A
HP Staples – 2,000 Cartridge
F5A46A
HP Staples – 5,000 Cartridge
F5A43A
HP Staples – 5,000 Cartridge
F5A44A
HP Staples – 5,000 Cartridge
F5A45A
HP Stamp Cartridge
F7L88A
HP Curl Correction Unit
F2A05A
HP Exit Tray Cabinet
F2A07A
HP Exit Tray Fax Unit
F2A06A
HP Fax Expansion Kit
F2A55A
HP Folding Unit
F2A09A
HP Imprint/Physical Stamp Unit
F2A61A
HP Inserter - 400 Sheet
F2A10A
HP Large Capacity 3,000 Sheet Tray
F1Z97A
HP Large Capacity 3,500 Sheet Tray
F1Z74A
HP Large Capacity 3,500 Sheet Tray
F1Z98A
Accessories
6
Data sheet | HP Color MFP S962dn
Accessories (continued)
Paper
HP Large Capacity 5,000 Sheet Tray
F1Z99A
HP Long Paper Feed Tray
F1Z69A
HP Multi-bypass 100 Sheet Tray
F1Z95A
HP Multi-bypass 500 Sheet Tray
F1Z96A
HP Paper Pass Output Module
F2A11A
HP Paper Pass Output Relay Unit
F2A20A
HP Paper Pass 5,000 Sheet Tray Input Unit
F2A00A
HP Punch 2 Hole Unit
F2A12A
HP Punch 2 Hole Unit
F2A42A
HP Punch 2/3 Hole Unit
F2A13A
HP Punch 2/3 Hole Unit
F2A43A
HP Punch 4 Hole Unit
F2A14A
HP Punch 4 Hole Unit
F2A44A
HP Punch 4 Hole Wide Unit
F2A15A
HP Punch 4 Hole Wide Unit
F2A45A
HP Punch 2 Hole Module
F2A16A
HP Punch 2 Hole Module
F2A34A
HP Punch 2/3 Hole Module
F2A17A
HP Punch 2/3 Hole Module
F2A35A
HP Punch 4 Hole Module
F2A18A
HP Punch 4 Hole Module
F2A36A
HP Punch 4 Hole Wide Module
F2A19A
HP Punch 4 Hole Wide Module
F2A37A
HP Saddle Stitch Finisher - 50 Sheet Stapler
F2A03A
HP Saddle Stitch Finisher - 100 Sheet Stapler
F2A04A
HP Saddle Stitch Finisher - 1,000 Sheet
F1Z78A
HP Saddle Stitch Finisher - 4,000 Sheet
F1Z79A
HP Stapler/Stacker - 50 Sheet Stapler
F2A01A
HP Stapler/Stacker - 100 Sheet Stapler
F2A02A
HP Stapler/Stacker - 4,000 Sheet
F1Z80A
HP Trimmer Unit
F2A08A
Europe: hp.com/go/learnaboutsupplies
Learn more at
hp.com/us/en/business-services/hardware/s900mfp
7
Data sheet | HP Color MFP S962dn
Notes
HP Web Jetadmin is free and available for download at hp.com/go/webjetadmin.
The HP Universal Print Driver is free and available for download at hp.com/go/upd.
3
HP ePrint Enterprise requires HP ePrint Enterprise server software. App-based option requires Internet- and email-capable BlackBerry® smartphone OS 4.5 or
newer, iPhone 3G or newer, iPad and iPod touch (2nd gen) devices running iOS 4.2 or later, or Android™ devices running version 2.1 or newer, with separately
purchased wireless Internet service and the HP ePrint Enterprise app. Email-based option requires any email-capable device and authorised email address. Solution
works with PCL5/6, PCL3, and PCL3GUI printers (HP and non-HP).
4
Use of HP ePrint Enterprise app at HP ePrint Public Print Locations requires an Internet- and email-capable smartphone or tablet with separately purchased
wireless Internet service. Availability and cost of printing vary by location. Visit hp.com/go/eprintenterprise for more information.
5
Finishing options must be purchased separately.
6
Estimated energy and paper savings based on analysis of select HP Managed Print Services customers’ imaging and printing operations using data gathered on
devices and paper consumption, comparing with post-MPS actuals or projections. Results depend on unique business environments, the way HP products and
services are used, and other factors. Overall printing costs are unique to each company and should not be relied on for savings you may achieve. According to
industry analysts, savings of up to 30% are typical with managed print services.
7
Exact speed varies depending on the system configuration, software application, driver and document complexity.
8
Actual speeds may vary depending on scan resolution, network conditions, computer performance and application software.
9
Less than 2 seconds per page is with Super G3/JBIG.
10
Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer.
1
2
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© Copyright 2014-2016 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be
construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Adobe PostScript is a registered trademark of Adobe Systems Incorporated. Android is a registered trademarks of Google Inc. AppleTalk, iPad, iPhone,
and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. ENERGY STAR is a registered trademark owned by the
U.S. Environmental Protection Agency. Microsoft, Windows, Windows XP, and Windows Vista are U.S. registered trademarks of the Microsoft group of
companies.
4AA5-0271EEW, May 2016, Rev. 5
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