TOSHIBA
Telecommunication Systems Division
IP Telephone and Messaging
User Guide
Title Page
August 2016
Publication Information
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Publication Information
Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for any reason, including, but not limited to,
utilization of new advances in the state of technical arts or to simply change the design of this document.
Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves
the right, without prior notice, to make such changes in equipment design or components as engineering or
manufacturing methods may warrant.
VIPedge-UG-VE
Version E, August 2016
Our mission to publish accurate, complete and user accessible documentation. At the time of printing the
information in this document was as accurate and current as was reasonably possible. However, in the
time required to print and distribute this manual additions, corrections or other changes may have been
made. To view the latest version of this or other documents refer to the Toshiba FYI web site.
Toshiba America Information Systems shall not be liable for any commercial losses, loss of revenues or
profits, loss of goodwill, inconvenience, or exemplary, special, incidental, indirect or consequential
damages whatsoever, or claims of third parties, regardless of the form of any claim that may result from the
use of this document.
THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL
PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE, WHETHER
EXPRESSED OR IMPLIED. THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE
WITHOUT NOTICE. ACTUAL PERFORMANCE MAY VARY BASED ON INDIVIDUAL
CONFIGURATIONS, USE OF COLLATERAL EQUIPMENT, OR OTHER FACTORS.
© Copyright 2012~2016
This document is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under
the copyright laws, this document cannot be reproduced in any form or by any means—graphic, electronic,
or mechanical, including recording, taping, photocopying, without prior written permission of Toshiba. No
patent liability is assumed, however, with respect to the use of the information contained herein.
Trademarks
Toshiba, IPedge, VIPedge, CIX, SoftIPT and Strata are trademarks of Toshiba Corporation or Toshiba
America Information Systems, Inc.
Adtran is a registered trademark of ADTRAN, Inc.
Linux is a registered trademark of Linus Torvald.
AudioCodes is Registered trademark of AudioCodes Ltd.
Cisco is a registered trademark of Cisco Technology, Inc.
iPhone and Mac are registered trademarks of Apple Computer, Inc.
Mozilla and Firefox are registered trademarks of Mozilla Foundation Corp.
Windows, Outlook, and Microsoft are registered trademarks of Microsoft.
Zenoss is a registered trademark of Zenoss, Inc.
Trademarks, registered trademarks, and service marks are the property of their respective owners.
VIPedge General End User Information
FCC Requirements
Means of Connection: The VIPedge does not connect directly to the telephone network. All direct
connections are made to a gateway. Please refer to the gateway manufacturer's documentation.
Radio Frequency Interference
Warning: This equipment generates, uses, and can radiate radio frequency energy and if not installed and
used in accordance with the manufacturer’s instruction manual, may cause interference to radio
communications. It has been tested and found to comply with the limits for a Class A computing device
pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection
against such interference when operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case, the user, at his/her own expense, will be
required to take whatever measures may be required to correct the interference.
Underwriters Laboratory
This system is listed with Underwriters Laboratory (UL). Secondary protection is required, on
any wiring from any telephone that exits the building or is subject to lightning or other electrical
surges, and on DID, OPS, and Tie lines. (Additional information is provided in the
VIPedgeInstall Manual.)
301756
I.T.E
CP01, Issue 8, Part I Section 14.1
Notice: The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department
does not guarantee the Equipment will operate to the user’s satisfaction.
Repairs to Certified Equipment should be coordinated by a representative designated by the supplier.
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities
of the local telecommunications company. The equipment must also be installed using an acceptable
method of connection. The customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
CAUTION!
Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.
Important Notice — Music-On-Hold
In accordance with U.S. Copyright Law, a license may be required from the American Society of
Composers, Authors and Publishers, or other similar organization, if radio or TV broadcasts are
transmitted through the music-on-hold feature of this telecommunication system. Toshiba America
Information Systems, Inc., strongly recommends not using radio or television broadcasts and hereby
disclaims any liability arising out of the failure to obtain such a license.
Hearing Aid Compatibility Notice: The FCC has established rules that require all installed business
telephones be hearing aid compatible. This rule applies to all telephones regardless of the date of
manufacture or installation. There are severe financial penalties which may be levied on the end-user for
non-compliance.
Toshiba Telecommunication Systems Warranty and License Agreements
For information relating to the End User Limited Warranty and License Agreements, please refer to http://
www.telecom.toshiba.com/Telephone_Systems_Support/warranty.cfm
WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS
A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To
provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and thirdparty manufactured products that support our Toshiba VIPedge solution. Similar to other resellers of
software, hardware and peripherals, these third-party manufactured products carry warranties independent
of our Toshiba limited warranty provided with our Toshiba-branded products. Customers should note that
third-party manufacturer warranties vary from product to product and are covered by the warranties
provided through the original manufacturer and passed on intact to the purchaser by Toshiba. Customers
should consult their product documentation for third-party warranty information specific to third-party
products. More information may also be available in some cases from the manufacturer’s public website.
While Toshiba offers a wide selection of software, hardware and peripheral products, we do not specifically
test or guarantee that the third-party products we offer work under every configuration with any or all of the
various models of the Toshiba VIPedge solution. Toshiba does not endorse, warrant nor assume any
liability in connection with such third party products or services. If you have questions about compatibility,
we recommend and encourage you to contact the third-party software, hardware and peripheral product
manufacturer directly.
Contents
Organization.......................................................................................................................................... 5
Conventions .......................................................................................................................................... 5
Related Documents/Media.................................................................................................................... 6
Chapter 1 – The Grand Tour
Telephone Overview ............................................................................................................................. 8
Fixed Buttons ...................................................................................................................................... 8
Programmable Feature Buttons........................................................................................................ 10
LCD ..................................................................................................................................................... 10
9-Line LCD Display ........................................................................................................................... 10
Soft Keys............................................................................................................................................. 11
Chapter 2 – The Basics
Customizing Your Telephone.............................................................................................................. 13
Volume Control ................................................................................................................................. 13
LCD Contrast ...................................................................................................................................... 14
Brightness Control ............................................................................................................................ 14
Dial Pad and Button Beeps............................................................................................................... 14
Speakerphone/Microphone Sensitivity Adjustment .......................................................................... 15
Telephone Terminology ...................................................................................................................... 15
Making a Call ...................................................................................................................................... 16
Handset ............................................................................................................................................ 16
Spkr Button ....................................................................................................................................... 16
Hot Dialing ........................................................................................................................................ 16
Dial Directory....................................................................................................................................... 16
Answering a Call ................................................................................................................................. 18
Handset ............................................................................................................................................ 18
Speaker ............................................................................................................................................ 18
Shift Button ....................................................................................................................................... 18
Handsfree Answerback..................................................................................................................... 18
On a Call ............................................................................................................................................. 19
Switching Between Handset and Speakerphone.............................................................................. 19
Microphone (Mic/Mute) Button.......................................................................................................... 19
Hold .................................................................................................................................................. 19
Message Waiting................................................................................................................................. 20
Responding to a Lit Msg LED ...........................................................................................................20
Turning On/Off MW LED on Another Extension ............................................................................... 20
LED Indicator Details .......................................................................................................................... 21
Chapter 3 – Feature Operations
Account Codes.................................................................................................................................... 23
Voluntary Account Codes ................................................................................................................. 24
Advisory Message............................................................................................................................... 25
VIPedge UG
08/16
TOSHIBA
1
Contents
Chapter 4 – Messaging Features
Alarm Notification ................................................................................................................................ 26
Automatic Callback ............................................................................................................................. 26
Call Forward........................................................................................................................................ 27
Call History.......................................................................................................................................... 29
Call Park.............................................................................................................................................. 30
Call Pickup .......................................................................................................................................... 31
Call Transfer........................................................................................................................................ 32
Call Waiting ......................................................................................................................................... 33
Caller ID .............................................................................................................................................. 33
Conference Call .................................................................................................................................. 34
Do Not Disturb..................................................................................................................................... 36
Enhanced 911 ..................................................................................................................................... 36
Emergency Call................................................................................................................................... 37
Dialing 9-1-1 ..................................................................................................................................... 37
Emergency Monitoring Station.......................................................................................................... 38
Emergency Ringdown ......................................................................................................................... 38
Message Waiting................................................................................................................................. 39
Microphone Cut-Off............................................................................................................................. 40
Off-Hook Call Announce (OCA) .......................................................................................................... 40
Override .............................................................................................................................................. 41
Paging ................................................................................................................................................. 42
Privacy ................................................................................................................................................ 43
Redial .................................................................................................................................................. 44
Speed Dial........................................................................................................................................... 44
Time and Date Setting (Local) ............................................................................................................ 46
Tone First / Voice First Signalling ....................................................................................................... 46
Tone First Signalling ......................................................................................................................... 46
Voice First Signalling ........................................................................................................................ 46
Uniform Call Distribution ..................................................................................................................... 47
Login/Logout ..................................................................................................................................... 47
Chapter 4 – Messaging Features
Access your Mailbox by Phone ........................................................................................................... 49
Set up Your Mailbox for the First Time................................................................................................ 49
Check New Messages ........................................................................................................................ 50
Review saved messages .................................................................................................................... 50
Envelope Information .......................................................................................................................... 50
Volume /Speed Control ....................................................................................................................... 51
Reply to a Message ............................................................................................................................ 51
Call Back Directly ................................................................................................................................ 51
Redirect a Message ............................................................................................................................ 52
Erase / Delete and Retrieve a Deleted Message ................................................................................ 53
Delete a Message ............................................................................................................................. 53
Retrieve a Deleted Message ............................................................................................................ 53
Number of Messages .......................................................................................................................... 53
Send A Message Directly To A Subscriber’s Mailbox ......................................................................... 54
To Mark a Message as Confidential.................................................................................................... 54
To Mark a Message as Priority ........................................................................................................... 55
To Mark a Message as Priority and Confidential ................................................................................ 55
To Request a Return Receipt for a Message...................................................................................... 55
To Request Notification of Non-receipt ............................................................................................... 55
To Schedule a Message for Future Delivery....................................................................................... 56
To Send a Message Using Directory Assistance ................................................................................ 56
2
TOSHIBA
VIPedge UG
08/16
Contents
Chapter 5 – Greetings
To Send a Message to a Group Distribution ....................................................................................... 56
Delete a Message after Sending......................................................................................................... 57
Chapter 5 – Greetings
Manage your Default Greeting ............................................................................................................
Activate your Extended Absence Greeting .........................................................................................
Deactivate your Extended Absence Greeting .....................................................................................
Manage your Busy Greeting ...............................................................................................................
Manage your Custom Greetings .........................................................................................................
Change your Recorded Name ............................................................................................................
59
59
60
60
60
60
Chapter 6 – Other Messaging Applications
Group Distributions ............................................................................................................................. 61
Set up a Private Group Distribution List .............................................................................................. 61
Add Members to a Private Group Distribution List .............................................................................. 61
Delete Members from a Private Group Distribution List...................................................................... 62
Delete a Private Group Distribution List .............................................................................................. 62
Listen to Members in a Private Group Distribution List ....................................................................... 62
Using a Private Group Distribution List ............................................................................................... 62
Using a Global Group Distribution List ................................................................................................ 62
Personal Options................................................................................................................................. 63
Message Notification........................................................................................................................... 63
To Activate or Deactivate Message Notification.................................................................................. 63
Set a Wake up Call ............................................................................................................................. 64
Change your Mailbox Password ......................................................................................................... 64
Personal Assistant .............................................................................................................................. 65
Follow me............................................................................................................................................ 65
Setting up Follow me ........................................................................................................................ 66
Accepting or rejecting calls at a call-out ........................................................................................... 66
Transfering to an Operator or
another Extension ................................................................................................................... 66
Setting up Call Screening.................................................................................................................... 67
Setting up “Do not Disturb”.................................................................................................................. 67
Setting up a Personal Schedule.......................................................................................................... 67
Recording a Scheduled Greeting ........................................................................................................ 67
Unified Messaging............................................................................................................................... 67
Access your Voicemails through Email ............................................................................................... 68
Chapter 7 – Enterprise Manager Personal Administration
Prerequisites ....................................................................................................................................... 69
Log In .................................................................................................................................................. 70
To change your Security Code/Password ........................................................................................ 70
Log Out ............................................................................................................................................... 70
Home................................................................................................................................................... 71
Keystrip Labels.................................................................................................................................... 72
DND Activating.................................................................................................................................... 73
One Touch Buttons ............................................................................................................................. 73
Changing a One Touch Button ......................................................................................................... 73
To Use a One Touch Button ............................................................................................................. 74
Ring Tones.......................................................................................................................................... 75
Settings ............................................................................................................................................... 76
Call Forward........................................................................................................................................ 77
CF Internal and Line Calls ................................................................................................................ 77
VIPedge UG
08/16
3
Contents
Chapter 7 – Enterprise Manager Personal Administration
CF Direct Line Calls .......................................................................................................................... 77
To set up Station Call Forward ......................................................................................................... 77
Speed Dial........................................................................................................................................... 80
System Speed Dial ........................................................................................................................... 80
System Info ......................................................................................................................................... 80
Display Advisory Messages .............................................................................................................. 80
Voice Mail............................................................................................................................................ 81
Account Code...................................................................................................................................... 81
Preferences......................................................................................................................................... 82
4
TOSHIBA
VIPedge UG
08/16
Introduction
This guide describes the Toshiba IP5000-series telephones and various other
user operations for applications that are integrated with the VIPedge solution.
This guide is divided as follows:
Organization
•
Chapter 1 – The Grand Tour is an overview of the telephones supported
by the VIPedge system.
•
Chapter 2 – The Basics covers thebasic operations of the IP5000-series
telephones
•
Chapter 3 – Feature Operations covers the details about the IP5000series telephone’s advanced features.
•
Chapter 4 – Messaging Features contains user instructions for the basic
Messaging features.
•
Chapter 5 – Greetings has procedures for the Message Greeting
functions.
•
Chapter 6 – Other Messaging Applications has instructions for
advanced messaging functions, such as Group Distributions, Adding and
deleting members of groups lists, Setting up personal options and
message notifications, Changing mailbox passwords, Personal Assistant,
Follow me, etc.
•
Chapter 7 – Enterprise Manager Personal Administration familiarizes
you with the web-based Enterprise Manager personal administration tool.
Conventions
Conventions
Description
Note
Elaborates specific items or references other information. Within
some tables, general notes apply to the entire table and numbered
notes apply to specific items.
Important!
Extension
Number
Arial bold
Courier
“Type”
VIPedge UG
08/16
Calls attention to important instructions or information.
Press to answer a call to the Extension Number. Each station can have
multiple extension buttons. Incoming calls ring the extension button(s)
from the bottom up. For example, station 10's extensions ring 10-1 first,
then 10-2, 10-3, and 10-4. A station is considered busy when all
extensions are being used.
Represents telephone buttons.
Shows a computer keyboard entry or screen display.
Indicates entry of a string of text.
TOSHIBA
5
VIPedge
Conventions
Description
“Press”
Indicates entry of a single key. For example: Type prog then press
Enter.
Plus (+)
Shows a multiple PC keyboard or phone button entry. Entries
without spaces between them show a simultaneous entry. Example:
Esc+Enter. Entries with spaces between them show a sequential
entry. Example: # + 5.
Tilde (~)
Means “through.” Example: 350~640 Hz frequency range.

Denotes a procedure.

Denotes the step in a one-step procedure.
See Figure 10
Related
Documents/Media
Grey words within the printed text denote cross-references. In the
electronic version of this document (Library CD-ROM), crossreferences appear in blue hypertext.
Some documents listed below may appear in different versions on the Toshiba
FYI site or in print. To find the most current version, check the version/date in the
Publication Information on the back of the document’s title page. The following are
related documents for VIPedge solution.
•
•
•
•
•
Important!
6
VIPedge General Description
VIPedge Installation Manual
VIPedge Feature Description and Implementation
IP5000-Series Telephone Quick Reference Card
Unified Communication Clients User Guide (for sections on Call
Manager)
This document may contain references to features that are for future implementation.
TOSHIBA
VIPedge UG
08/16
1
The Grand Tour
Toshiba offers the IP5131-SDL, IP5531-SDL, and the IP5631-SDL telephones
with the VIPedge solution.
The IP5131-SDL telephone offers a built-in gigabit ethernet switch allowing the
telephone to autosense the network speed, 10/100/1000Mbps. The IP5531-SDL,
and IP5631-SDL telephone models do not support 1000Mbps.
Through dynamic soft key assignments, the LCD telephones provide easy access
to frequently-used features by prompting specific tasks, providing Outside Line
Identification, User Name/Number, Call Duration, Date/Time of Day displays, and
Name and number displays of incoming callers.
The full-duplex speakerphone on these telephones enables you to place and
receive calls without lifting the handset.
The IP5131-SDL and IP5631-SDL telephones are available with LCD backlight.
However, the IP5531-SDL telephones do not have the backlight. To change the
backlight settings, refer to Chapter 3 – Feature Operations.
Table 1 IP Telephones for the VIPedge Solution
Description
20 Button with Electronic LCD Labels:
Image
• 9 line LCD with back light
• Full duplex Speakerphone
• Headset I/F
• Ringing LED
The IP5000-series telephone upgrade options include:
Table 2
IP5000 Series Add-on Modules
Description
10 Button ADM for IP5000-series
Image
• LCD programmable key strip with
back light
Note:
VIPedge UG
08/16
IP5531-SDL cannot connect
to an ADM.
TOSHIBA
7
VIPedge
The Grand Tour
Telephone Overview
The illustration of the IP5x31-SDL telephone shown below gives a general
idea of the basic attributes found on most of these telephones. The
positioning of the buttons varies per telephone model.
A
B
D
H
E
F
G
C
J
I
K
20 Programmable Feature Buttons 4-Line LCD Telephone
Legend
A
B.
C.
D.
E.
F.
Status LED (message and ringing)
LCD Display
Softkeys
Programmable Feature Buttons
Message Waiting LED Button
Microphone LED Button
Fixed Buttons
8
G.
H.
I.
J.
K.
Speaker LED Button
Volume Button
Hold Button
Microphone
Tilt stand
The fixed buttons on the dial pad help perform standard functions quickly and
easily.
TOSHIBA
VIPedge UG
08/16
VIPedge
The Grand Tour
Layouts
Fixed buttons are laid out differently on the IP5000-series telephones.
9-line LCD Telephone
The Fixed buttons are described below.
Table 3
Fixed Button Definitions
Button
Definitions
Message (Msg): When Msg LED flashes, press Msg to call back the
station or voice mail device that activated the LED. This is the telephone’s [PDN] message waiting button.
Important!
Red LED must be on in order for button to function.
Microphone (Mic/Mute) button toggles between Mic and Mute. When
Mic key is lit, Mute is disabled. When Mic is pressed again and light is
off, Mute is enabled on the microphone in the telephone and the microphone in the handset. Led On = Mic On; Led Off = Mic Off.
Speaker: Press to toggle the speaker ON/OFF. When red Speaker LED
is lit handsfree communications is supported.
To start a handsfree conversation; press the Speaker button, this turns
the red Speaker LED on. To terminate this call press the Speaker button
again (Speaker LED off).
During a handset conversation, press the Speaker button to start
hands-free communications (red Speaker LED on). Press the Speaker
button again to transfer the conversation back to the handset (Speaker
LED off).
Press and release the volume control bar to adjust volume levels.
VIPedge UG
08/16
TOSHIBA
9
VIPedge
The Grand Tour
Table 3
Fixed Button Definitions (continued)
Button
Definitions
Shift Key: Purple button on the IP5131 telephone. Press Shift at any
time to alternate between display of feature keys 1~10 and feature keys
11~20.
Web Browser Key: Blue button on the IP5131 telephone. Press this key
to access the web.
Navigation Key: Round button on the IP5131 telephone is a navigation
key used for moving the cursor on html pages and in the programming
screens. Center of the button is the “select” function. The arrows are
used to scroll up, down, left or right.
Spdial
Press Spdial and enter 3-digit Speed dial access code. Speed dial
access codes must be setup before they can be accessed.
Redial
Press Redial to dial the last telephone number called (internal or external).
If you have Automatic Line Selection, lift the handset first.
Cnf/Trn (Conference/Transfer)
Press Cnf/Trn to add internal or external parties to a conference call
(up to 8 parties).
Press Cnf/Trn and enter a number to transfer a call to another party (on
the CIX system).
Hold
Press Hold to place an internal or external call on hold.
Press Hold Hold to place an internal or external call on Exclusive hold.
If your telephone is programmed for Automatic Hold, existing calls are
automatically placed on hold when you answer a call or make another
call.
Programmable
Feature Buttons
Programmable Feature Buttons are programmed by the System
Administrator and can be customized on a per user basis.
Note:
Programmable Feature Buttons are numbered bottom to top, left to
right.
LCD
9-Line LCD Display
The LCD on the 9-Line LCD telephone (shown below) in idle state shows:
Top to Bottom
Line 1 or the top line of the LCD will display your user name (if programmed)
and your extension number.
Line 2 will show the Date and time.
Line 3 will show information related to your telephone set: VM New/Saved
messages, Call Forward, or if a certain feature is enabled on your telephone
10
TOSHIBA
VIPedge UG
08/16
VIPedge
The Grand Tour
set.
A plus sign + on the LCD indicates there is more data to display. Press NEXT to
advance through the information.
Lines 4~8 will indicate Programmable Feature Button labels.
Line 9 will display the Soft Keys (See “Soft Keys” on page 11).
Shift Button
toggles between
Programmable
Feature Buttons
1~10 and 11~20.
Blue Button – toggles inbetween call processing
screen and HTML
browser or programming.
Navigation Button See “Browser”
below.
Soft Keys
SK1
Browser
Note:
SK2
SK3
SK4
This feature applies to the IP5131-SDL telephone.
Toshiba’s IP5131-SDL with it’s large display screen also supports an HTML
browser to allow navigation on the World Wide Web or a company’s intranet. The
phone can have a homepage setup that allows navigation to begin just like a
homepage in your internet browser.
Web pages display basic HTML but do not support ASP or Flash. The 18 buttons
that surround the screen can be used to highlight selections in the browser. The
Navigation Button can be used to move the viewing window across the website;
the center of the navigation button can be pressed to select a field that is
highlighted.
The browser allows navigation through various pages of content and is not static
to just one site. Navigation is as easy as highlighting a link and selecting it to
move to the next webpage. All IP5131-SDL telephones come with the browser
enabled. In order to access the browser, press the blue button on the bottom
right-hand side of the phone; this allows you to switch between your call
processing screen and the browser window.
Soft Keys
VIPedge UG
08/16
Softkeys (SK1 - SK4) refer to the four buttons directly below the LCD screen
(shown above). Soft Keys dynamically change their functions and label depending
on the state of the telephone. The dynamic feature associated with the Soft Key is
displayed on the bottom line of the LCD display directly above each Soft Key
button.
TOSHIBA
11
This page is intentionally left blank.
2
The Basics
This chapter reviews the basic operations of the IP5131-SDL, IP5531-SDL, and
the IP5631-SDL telephones. The instructions apply to all telephone models,
except when noted otherwise.
Customizing Your
Telephone
Volume Control
To adjust the Handset Volume
Press the Vol  to increase volume and Vol  to decrease volume during the
call. When you hang up, the volume returns to the default setting.
To adjust the speaker volume for internal/external calls and background
music
1. Press Spkr. You hear dial tone.
2. Press the Vol  to increase volume and Vol  to decrease volume. This
volume setting applies to all calls until changed.
To adjust Ring Tone, Hands free Answerback and Speaker Off-hook Call
Announce
Make sure the telephone is idle and the handset is on-hook. Press the Vol  to
increase volume and Vol  to decrease volume. This adjusts volume for your
telephone’s ring tone, Hands free Answerback and Speaker Off-hook Call
Announce simultaneously.
To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code #6101
(default code). You hear beep tone.
2. Press Vol  or Vol  to reach the desired level.
VIPedge UG
08/16
TOSHIBA
13
VIPedge
The Basics
LCD Contrast
Available on backlit telephones and backlit add-on module.
To adjust the LCD contrast on the backlit telephones
1. Press and hold down the Mic button.
2. Press and release Vol  or Vol  repeatedly.
Note:
Holding the Vol button does not continue to change the setting. The
button must be pressed for each step of contrast change.
To adjust the LCD contrast on the Add-on Module
1. Press Hold+3+6+9 (simultaneously).
2. Press Contrast + button to increase contrast.
3. Press Contrast - button to decrease contrast.
4. Lift the handset off-hook / on-hook to save settings.
Note:
Brightness Control
Holding the softkey does not continue to change the setting. The
softkey must be pressed for each step of contrast change
Available on backlit telephones with 4-line LCD’s and backlit add-on module.
To change the LCD backlight brightness for IP5131-SDL or
IP5631-SDL
1. Press Hold+3+6+9 (simultaneously).
2. Press the Others softkey.
3. Press the BL Bright softkey.
4. Enter a value of 0~3 using the dialpad. (0 = dim; 3 = brightest)
5. Press the Set softkey twice.
Dial Pad and Button
Beeps
IP telephones can emit a “beep” whenever a dial pad or feature button is
pressed. The “beeps” are On by default. Follow these steps to turn the
“beeps” On or Off.
1. Press 3+6+9+Hold (simultaneously).
2. Press Sound.
3. Press Keybeep.
4. Select On/Off.
5. Press Set to set the option.
6. You must also go off-hook, then on-hook to exit the program mode.
14
TOSHIBA
VIPedge UG
08/16
VIPedge
The Basics
Speakerphone/
Microphone
Sensitivity
Adjustment
When you are using the speakerphone, high ambient noise levels may cause the
party you are talking with to be to cut off frequently. If this happens, follow these
steps to lower the sensitivity of the microphone on a IP5000-series telephone. The
default is normal sensitivity.
1. Press 3+6+9+Hold (simultaneously).
2. Press Sound.
3. Room noise FB6 to Toggle ON = noisey room.
4. Press Set to set the option.
5. Go off-hook, then on-hook to exit the program mode.
Telephone
Terminology
When making or receiving calls on your IP5000-series telephone you may
experience one or more of the following call features depending on how your
telephone is configured.
•
VIPedge UG
08/16
Line – is synonymous with trunk which is the line that connects you to the
PSTN (Public Switched Telephone Network). Line can be:
•
a button on your telephone set designated for outgoing calls
•
your DN button followed by dialing 9.
•
Automatic Line Selection (ALS) – ALS is engaged on outgoing calls. Lift the
handset or press Spkr to hear dial tone, the steady green Line LED indicates
ALS in enabled. The second line of the LCD will display the method of dialing
available, followed by the digits dialed.
•
Ringing Line Preference – Answer any incoming call by lifting the handset or
pressing Spkr. There is no need to press the ringing line button to answer the
call when ringing line preference is enabled.
•
Tone First Signaling – Internal incoming calls only: telephone rings in
standard ring tone, lift handset or press Spkr to answer call.
•
Voice First Signaling – Internal incoming calls only: a long tone is heard,
followed by the caller's voice, this will automatically engage the Spkr to allow
for hands free communications. Lift the handset if desired (for privacy). When
Voice First Signaling is enabled the telephone does not ring on internal
incoming calls.
•
Hot Dialing – Dial a telephone number from the dialpad, the telephone
automatically selects a line, shown with a green LED, and turns on the Spkr
and Mic LED's. When Hot Dialing is not turned on the handset should be lifted
or Sprk should be pressed in order to make a call.
TOSHIBA
15
VIPedge
The Basics
There are three ways to originate a call from the telephone:
Making a Call
Handset
1. To make a call, lift the handset, then dial the number.
A line may be automatically selected or choose a line manually. Dial tone is
heard through the handset. The Speaker and Microphone LEDs do not light.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy
Tone, etc.) are heard through the handset.
2. When connected, continue using the handset or switch to speakerphone
by holding down Spkr and placing the handset in the cradle.
Spkr Button
1. To make a call, press Spkr.
A line may be selected automatically or choose a line manually. The
extension or Line button lights (depending on system programming). Dial
tone is heard through the speaker. The Speaker and Microphone LEDs light.
2. Dial the number.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy
Tone, etc.) are heard through the speaker.
When connected, continue using the speakerphone or lift the handset to
continue the conversation.
Hot Dialing
1. To make a call using Hot Dialing, start dialing the number.
The extension button, Spkr and Mic LEDs light. Digits display as they are
dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard
through the speaker.
2. When connected, continue using the speakerphone or lift the handset to
continue the conversation.
Dial Directory
Calls can be made by selecting a name from the alphabetical telephone
directory.
To access the Directory
1. Press DIR soft key.
Select Directory menu appears.
The soft keys on the Select Directory are:
My = Personal Speed Dial Names
EXTR = System Speed Dial Names
INTR = Directory Number Names
Dial = Cancel directory, get dial tone.
2. Choose the directory you wish to access and use the dial pad to enter the
name.
Notes:
• If a directory is not selected and a name is entered, all directories will be
searched.
16
TOSHIBA
VIPedge UG
08/16
VIPedge
The Basics
•
To enter names from the dial pad, press the dial pad button associated with
the letter to be entered. Press the button once for the first letter, twice for the
second letter, etc. Left and Right Soft Keys are available to move the cursor.
1. Press FIND to start the directory search.
2. Press NEXT to move forward through the directory.
3. Press BACK to move backwards through the directory.
4. Press Call to connect to the directory entry selected.
5. On the 9-line LCD Display, press the button next to the displayed name. See
figure on following page.
6. Press CNCL to quit the directory search.
Press the key next to the displayed
name to call that person.
BOB L (PRI)
BRAD FERRIS
BOB LAWVER
BRAD FISHER
BILL THOMAS
BRIAN SMITH
ONE TOUCH
ONE TOUCH
PICKUP
ONE TOUCH
CFAC
ONE TOUCH
DND
ONE TOUCH
Ext. 4227
ONE TOUCH
NEXT
BACK
CNCL
9 Line LCD Display - Dial by Name Screen
VIPedge UG
08/16
TOSHIBA
17
VIPedge
The Basics
Answering a Call
Handset
There are several ways to answer a call:
When the telephone is programmed for Ringing Line Preference, pick up the
handset and the telephone automatically answers the ringing line.
... or press the button associated with the ringing line (flashing green LED).
Speaker
When the telephone is programmed for Ringing Line Preference, press Spkr
and the ringing line is answered.
... or press the button associated with the ringing line (flashing green LED).
Once connected, continue using the speakerphone or lift the handset.
Shift Button
Available on a 9-line display telephone only.
If the LCD screen is set to view Buttons 11~20 and a call comes in on Button
1 the phone will ring and Caller ID information will display on the top of the
screen, press the “Shift” Button to view Buttons 1~10 and answer the call.
Handsfree
Answerback
With speakerphone enabled, the telephone may be programmed for
Handsfree Answerback. The called party hears a single long tone, followed by
the caller’s voice. Begin hands free conversation. If Handsfree Answerback
were not programmed, the called party could hear the calling party speak but
would not be able to answer them without answering the call manually.
Notes:
• The extension LED flashes green, the Microphone LED lights steady red
and the Speaker LED flashes Red.
18
•
In order to perform any additional functions with this call (like a transfer or
hold) the call must be properly answered to gain full call control. Perform
the same steps you normally would to answer a call: press the Spkr
button, the flashing DN button or lift the handset.
•
Handsfree MIC setting needs to be enabled by your System
Administrator.
TOSHIBA
VIPedge UG
08/16
VIPedge
The Basics
While on a call you can perform the following:
On a Call
Switching
Between
Handset and
Speakerphone
Microphone
(Mic/Mute)
Button
Hold
Exclusive Hold
Press Spkr and place the handset on-hook to switch from handset to
speakerphone mode.
Take the handset off-hook to switch from speakerphone to handset mode.
This button toggles between Mic and Mute. When Mic button is lit, handsfree
communication is supported, when Mic is pressed again and light is off, Mute is
enabled and mutes both the microphone and the handset.
To place a call on hold, press Hold. Your LCD shows the line on hold. The held
Line’s LED flashes green while appearances of the line at other stations flash red.
•
To return to the held call, press the flashing held Line button.
•
If you do not return to the held call within a specified time, it rings back to your
telephone. The call remains camped-on to your station.
•
If the held party hangs up, the call is released.
•
See the Call Pickup section to pick up a call on hold from another extension.
This feature enables you to place a call on hold so that only you can retrieve it.
While on a call, press Hold twice. That line’s LED flashes green while
appearances of the line at other stations are steady red (in use).
Automatic Hold
This features enables you to move from one Line button to another Line button
without pressing Hold.
Check with your System Administrator to make sure this setting is turned on. If
Automatic Hold is not enabled, calls will drop when moving from one line to
another without pressing Hold.
While on a call, press another extension button to receive/originate a new call.
The accessed line’s LED flashes (in-use). The first call is put on hold and your
extension’s LED flashes.
Consultation Hold
1. While on a call, press Cnf/Trn. The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its Line button.
VIPedge UG
08/16
TOSHIBA
19
VIPedge
The Basics
Message Waiting
Use your Msg LED/button and LCD to see/retrieve message(s).
An extension can receive up to four simultaneous Message Waiting
indications and LCD messages. One message is reserved for the Message
Center.
Your telephone can be programmed to have up to four additional (flexible)
Message Waiting buttons/LEDs. Check with your System Administrator to see
if these buttons have been programmed on your telephone. If so, substitute
them when the Msg button/LED is mentioned in the following steps.
Responding to a Lit
Msg LED
1. On an LCD telephone, if you see a “+,” press SK3 to display additional
messages; otherwise, go to Step 2. The “+” indicates additional
messages. The LCD can show up to three station messages for your
extension and three for each additional (phantom) extension that you may
have.
2. Press Msg, then lift the handset. Your telephone rings the extension or
voice mail device that sent the indication. The LED continues to flash red.
3. After answering the message(s), place the handset back on-hook.
4. If the Msg LED continues to flash, you have more messages; repeat
Steps 1~3 above to retrieve them. Voice mail devices turn off the LED/
LCD indications after a short delay, after you checked all messages.
5. To manually turn off your Msg LED, press your extension button, then
press #409. Do this step for each message received.
Turning On/Off MW
LED on Another
Extension
If you call an extension and it’s busy or there is no answer, you may be able to
light that extension’s Message Waiting LED and enable that extension to call
you back. The ability to perform this feature is set in system programming.
1. Dial an internal extension. You hear busy tone or there’s no answer.
2. Press Msg or 7. The Msg LED flashes red on the called telephone. At
your telephone, the Msg LED lights steady red and the LCD shows the
station number where you set a Message Waiting light. Example: “MW
SET TO 3620.”
3. If you decide to cancel the Message Waiting light at this point, press Msg
or 7 again while ring-over tone is playing and the light will be cancelled.
4. Press Spkr. Your Msg LED turns Off. The Msg LED on the called
telephone flashes until the called party presses the flashing Msg button
which calls you back.
5. To turn Off a Message LED that you have set on another extension, press
#64 plus the extension number that has the message light set. Then
press Spkr or hang up to release your telephone. Your LCD shows the
extension and “MW CANCEL.”
...or dial the extension that you set the Message LED on, then
press 77. Then press Spkr or hang up to release your telephone.
20
TOSHIBA
VIPedge UG
08/16
VIPedge
The Basics
Each line and Programmable Feature Button has a LED next to it which indicates
the status of the line or feature associated with the button. Line LEDs light red or
green and flash at varying rates to indicate call status (see table below)..
LED Indicator
Details
Table 4
LED Indicators
LED
Your Station (Green)
Interval Rates
Other Station (Red)
Extension In-Use
(access outside line)
2 seconds On, 1/8 second Off
— 1/8 second On/Off
steady
Incoming Call
(while ringing)
1 second on at 10 pulses/second —1 second Off
4 pulses/second for 1/8 second
On/Off
one second On/Off
Hold – Consultation
(during consultation/transfer to another
station)
10 pulses/second
steady
Hold – Exclusive (outside line)
10 pulses/second
1 second at 2 pulses/second,
1 second at 10 pulses/second
1 second at 2 pulses/second,
1 second at 10 pulses/second
Your extension button flashes
10 pulses/second—1 second
Off
4 pulses/second, 1/8 second
On/Off
steady
flashes
Hold (outside line) If using Pooled Line
Grp, the hold indication is only at the
station that places the call on hold.
Hold – Recall
(when held call recalls your idle station)
Hold – Exclusive Recall
Internal Call
(while station ringing)
Busy Station Transfer
(outside call transferred to your busy
station from a designated station or AA)
After disconnecting first call...
Conference
Note:
VIPedge UG
08/16
10 pulses/second
10 pulses/second
1/2 second On/Off
steady
[SDN] red flashing or
green ringing
3/4 second on, 1/8 second Off
2 pulses/second
steady
LEDs on the telephone flash at different speeds depending on the
function performed. Flash rates listed in the table above.
TOSHIBA
21
This page is intentionally left blank.
3
Feature Operations
This chapter gives you more details about your IP5000-series telephone’s
advanced functions. An alphabetical list of supported features has been compiled
in this chapter for fast and easy reference.
Account Codes
Verified/Non-Verified
Account Codes
Account Codes (Forced or Voluntary) can be used for a variety of reasons
including billing, tracking, and line restriction applications. Account Codes are
assigned in the system as a fixed length (default is six digits) and are recorded by
the system.
Verified Account Codes ensure that the system checks the account code you
entered against a list created by the System Administrator. If the code is not in the
list, the call will not go through.
Non-Verified Account Codes must be a uniform length but any digits are accepted.
Account Codes and Lengths are set up and managed by the System
Administrator.
Forced Account
Codes
Dial using Forced
Account Codes
Some applications require you to enter an Account Code. These Forced Account
Codes may be verified or non-verified, depending upon the application, but in
either case the caller must enter a code before proceeding.
1. Place a call using the normal method.
If the call requires an Account Code, a burst of tone (Entry Tone) is heard (after
dialing the telephone number) alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes has been entered, the
number is checked against the verified list, if chosen, and the call continues
normal. If the number of digits entered for the account code is not reached or the
verified code does not match, then re-order tone is heard and the call is rejected.
You can bypass Forced Account Code requirements with three emergency
numbers, including 911. See your System Administrator for these numbers:
1)
Voluntary Account
Codes (Verified/NonVerified)
VIPedge UG
08/16
911
2)
_______
3)
_______
Voluntary Account Codes are optional. They can be entered during a call and are
used for tracking selected calls.
If the system is set for Verified Account Codes, station users must enter a specific
code when entering the Voluntary Account Code(s) or the code is not validated for
the SMDR call report. This does not affect the call.
TOSHIBA
23
VIPedge
Feature Operations
Voluntary Account
Codes
Using the Account Code
Button
There are two ways to dial using a Voluntary Account Code:
Note:
This requires a Programmable Feature Button to be programmed on
your telephone set.
1. While talking on a line, press the Account Code button. LCD telephones
prompt you to “ENTER ACCOUNT CODE NOW.”
2. Enter the account code digits. The LCD prompt disappears upon entry of
the first account code digit. After the account code is entered, the time
indicator is restored to the LCD.
3. If your station is set for Verified Account Codes, you hear a confirmation
tone when the code is valid. If the code is invalid, you hear two short
tones.
4. Enter the Account Code. Your conversation is not interrupted.
Using Access Codes
Note:
It’s a good idea to warn the other party that you will be disconnected
momentarily when you enter the access code. Once the code is
entered, you will be connected again.
1. After accessing a line, press Cnf/Trn. Once you press Cnf/Trn, your
call is interrupted; you and the other party cannot hear each other. You
will hear feature dial tone.
2. Dial #46. LCD telephones prompt you to “ENTER ACCOUNT CODE
NOW.”
3. Enter the account code digits. The prompt disappears upon entry of the
first account code digit. After the account code is entered, the connection
is restored and the LCD shows the time.
24
TOSHIBA
VIPedge UG
08/16
VIPedge
Feature Operations
Advisory Message
Advisory messaging enables you to store a message for IP5000-series
telephones with a display that call your telephone. The messages can be up to 16
characters long. The system provides a number of predefined messages, shown
in the table below. Message numbers 5~9 can be defined by your System
Administrator.
Advisory Message Default Code Table
Msg No.
Characters Displayed
Additional Digits
0
OUT TO LUNCH
1
IN A MEETING
2
CALL _____________
Directory Number (e.g.,220)
3
BACK AT __________
Time (e.g., 1030)
4
RETURN ON________
Date (e.g., 10 20)
5
6
7
8
9
Advisory Messages can only be set using the IP5000-series telephone. The
preset advisory messages can be displayed using the Enterprise Manager
Personal Administration (EMPA).
Set Advisory Message
1. Go off-hook or press your extension button to hear the dial tone.
2. Press #411
3. Enter Message number (see table above)
4. Enter additional digits if required.
5. Go on-hook or press Spkr to release the line.
Clear Registered
Message
1. Go off-hook or press your extension button to hear the dial tone.
2. Press #412.
3. Go on-hook or press Spkr to release the line.
Display Preset
Advisory Messages
VIPedge UG
08/16
1. Login to the EMPA.
2. Select System Info then the Advisory Message tab.
TOSHIBA
25
VIPedge
Feature Operations
Alarm Notification
The Alarm Notification Button must be set up by your System Administrator
on your station.
When the Alarm Notification button displays
•
Call your System Administrator.
This button stops displaying when the alarm clears or when you press the
flashing button. If the alarm has not been cleared the Alarm Notification
Button flashes every 10 minutes.
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the
system monitor the busy extension and notify you when it becomes idle.
Automatic Callback can place you in queue for an available outside line, if you
reach a line group in which all lines are busy. When a station or line becomes
available, the system rings your telephone; when you answer the system
automatically rings the intended destination. The amount of time the system
will wait for an idle destination is set in system programming. Automatic
Callback is also known as “CO Line Queuing.”
Set Automatic Callback
1. If you hear a busy tone after dialing an outside line access code or a
station number, press Auto Callback or 4. Busy tone stops, followed
by success tone, then busy tone resumes.
2. Hang up. You can make other calls while waiting.
3. When the called station or outside line becomes idle, your telephone rings
and you will see a fast flashing LED.
•
If you called a busy station, the extension LED flashes green
(incoming call) and the called number displays.
•
If you called a busy outside line, the extension LED flashes green
(incoming call rate). The seized line’s number displays.
4. Answer within about three rings (can be programmed to ring up to three
minutes) to prevent the callback from being cancelled. After you answer,
you hear ring back tone, and the LED flashes green (in-use).
If you hear a busy tone after answering a callback, the called party is already
on another call or the line has already been seized or has received an
incoming call. Your request is not cancelled. You will be called again the next
time a line becomes idle.
If you were attempting to make an outside call, the telephone number is
automatically dialed, including the account code or override codes that were
used.
Cancel Automatic
Callback
Deactivate Automatic
Callback
26
Press Auto Callback or extension button + #431.
To deactivate Automatic Callback, press the ACB button while its lamp is lit.
When a predetermined time (overall timer) passes after Automatic Callback is
activated, the system automatically cancels Automatic Callback. If the
activator does not answer Automatic Callback for a predetermined time,
Automatic Callback is automatically canceled. In either case, when Automatic
Callback is completed or canceled, the ACB lamp button turns off.
TOSHIBA
VIPedge UG
08/16
VIPedge
Feature Operations
Call Forward
There are two types of Call Forwarding that you can set. One is System Call
Forward (set in System Programming) which automatically directs calls to a
predefined location, such as Voice Mail. See your System Administrator to
determine or change your System Call Forward destination.
The other type is Station Call Forwarding. You can use Station Call
Forwarding to replace your System Call Forward destination with a custom
Call Forward setting made from your station. However, a Voice-first call will
not be forwarded.
Important!
System Call Forward
Station Call Forward
Check with your Dealer to determine if the system uses
Basic Survivability, if yes, do not change your station
call forward settings.
System Call Forward directs calls to a destination preset by an Administrator
for each telephone, commonly set to voice mail.
•
To turn on System Call Forward for your telephone, press #620.
Confirmation tone (three short tones) and display shows “DATA
PROGRAMMED.” This indicates the data is set.
•
To turn off System Call Forward for your telephone, press #621.
Confirmation tone (three short tones) and display shows “DATA
PROGRAMMED.” This indicates the data is set.
Station Call Forward enables you to assign Call Forward destinations for each
extension on your telephone to override the telephone’s System Call Forward
settings. Each extension can be independently set up to Station Call Forward
to a unique destination. You can set a Programmable Feature Button to
perform any Call Forward function using Enterprise Manager Personal
Administrator (EMPA) User Administration tool. Call Forward must be set prior
to receiving the call.
Important!
Check with your System Administrator to determine if
the system uses Basic Survivability, if yes, do not
change your station call forward settings.
The following calls to your station can be forwarded:
Station Call Forward
Categories
•
Internal calls
•
Auto Attendant calls
•
Outside lines that ring only your station
•
Transferred internal or incoming line calls
You can set Call Forward for the following categories of calls. Within these
categories, you can use five different types of Call Forward Settings (as
detailed in the next section).
•
Call Forward Any Call – Forwards any call, whether an internal call or
•
Call Forward - Incoming Line – Forward incoming line calls only.
Call Forward Any Call - Set for Another Station – Enables you to set
incoming line call.
•
forwarding of all calls for another telephone within your telephone system.
•
VIPedge UG
08/16
Call Forward - Incoming Line Set for Another Station– Enables you
to set forwarding of incoming line calls for another telephone within your
telephone system.
TOSHIBA
27
VIPedge
Feature Operations
Notes:
• Call Forward Any Call and Call Forward-Incoming line can be set
simultaneously on a telephone. This allows incoming line calls to be
forwarded to a different destination than all of the other types of calls.
•
Call Forward Settings
•
•
Call Forward destinations can be set to internal destinations or an
outside telephone number.
Call Forward All Calls – Forwards all calls immediately.
Call Forward Busy/Do Not Disturb – Forwards calls immediately when
your extension is busy or in Do Not Disturb (DND) mode.
Station Call Forward
Procedures
•
In Tone-first systems with multiple lines, Call Forward Busy forwards calls
only when all line appearances are in use. In Voice-first systems, Call
Forward Busy forwards all calls any time your telephone is in use.
•
Call Forward - No Answer – Forwards unanswered calls after a preset
number of rings. The preset number of rings can be set on a per user
basis.
•
Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls
when you are busy, in DND mode or when you don't answer a call within
a preset number of rings.
•
Call Forward Cancel – Cancels the set Call Forward feature. Notice that
each category of Call Forward has a different code for canceling.
You can register a Call Forward function by entering the button sequence as
described or by programming a Programmable Feature Button to perform the
sequence.
To use the Call Forward button sequence:
•
Follow the instructions in “Call Forward Examples” on page 29. Some
features require additional input, such as:
•
Dest. Ext. or Telephone No. – Call Forward destination numbers
can be internal extension numbers or outside telephone
numbers. If the destination is an outside number, enter the
access code used for dialing out (such as 9) + the telephone
number + #. The telephone system accepts destination numbers
of up to 32 digits.
•
Timer – Enter the number of seconds (08~60) your telephone
should ring before forwarding the call. (This is the Call ForwardNo Answer timer.)
•
Call Forward Pass Code – A four-digit Call Forward pass code
can be set up by your System Administrator and will allow one
station to activate the call forward setting for another station.
Users must enter the Call Forward pass code for the station to be
forwarded.
To program call forward button destination using the EMPA.
Login to your EMPA and select Call Forward to turn selections on and off.
Select Home to program the button.
28
TOSHIBA
VIPedge UG
08/16
VIPedge
Feature Operations
Call Forward Examples
To set your telephone to Call Forward Busy-No Answer to an internal
extension number:
•
Press your extension button + #6041 + 3000# + 10
#6041 = Call Forward Access Code sequence
3000# = Internal Extension Number
10 = Ring time in seconds before Call Forwards
To set another telephone to Call Forward Busy-No Answer to an outside
destination number after a set time:
•
Press your extension button + #6042 + 1234 + 1111 + # + 9 +1 949
5873000 + # + 08
#6042 = Call Forward Busy No Answer Access Code sequence
1234 = Other telephone’s extension number
1111 = Call Forward Passcode for other telephone + #
9 = Outside Line Access Code
1 949 5553000 = 1 + Area Code + Telephone Number
# = Must press after entering an outside destination number
08 = Ring time in seconds before Call Forwards
Call History
View Call History
VIPedge UG
08/16
Incoming calls with Caller ID or ANI information can be optionally recorded
into a rolling list for the station where the call is ringing. The call is placed in
the list along with the number, name (if provided), time and date of the call,
and status of the call (answered, abandoned, or redirected). You can access
this list from an LCD telephone with a flexible Caller ID button.
•
When your station is idle, press the Caller ID button. The Caller ID LED
lights green and the latest record displays.
•
Press SK NEXT or Vol + ▲for the next record; press SK PREV for the
previous record.
TOSHIBA
29
VIPedge
Feature Operations
The Call Park feature enables you to hold a call temporarily in a location other
than your telephone. These areas are called orbits. You or another telephone
user can retrieve a parked call from its orbit by specifying the orbit number.
You can specify one of 20 General Park Orbits (7000~7019) or a valid
extension number within the system.
Call Park
Once you have parked a call in an orbit, you can:
•
Hang up and retrieve the parked call at a later time.
•
Originate another call.
•
Access a voice paging device to announce the parked call for pickup from
another station.
If you park a call and it is not retrieved, it will recall to the parking station and
one of the following occurs:
•
If your station is idle when the system Call Park recall timer expires, the
parked call automatically recalls to your station.
•
If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select an
available orbit number which displays on your LCD.
Park a Call
1. While on a call, press Park in Orbit or press Cnf/Trn + #33. The LED
flashes green (consultation-hold). If you were on an extension during the
call, and you have line button on your telephone, the line LED will flash
until the call is picked up (depending on programming).
2. Specify the Park Orbit using one of the following:
•
Press * and the system automatically selects a General Park
Orbit between 7000~7019. The chosen orbit appears on the
LCD.
•
Enter a valid extension.
•
Press # and the system automatically selects your extension as
the orbit.
3. Hang up. The caller’s extension or line number and the orbit number are
shown. If the parked call is not retrieved within a specified time, the call
rings back to your telephone. When a parked call recalls your telephone,
the LCD shows the line or extension that is recalling and the orbit number.
Retrieve a Parked Call
1. Press Park in Orbit or press your extension button + #32.
2. Enter the Orbit Number where the call is parked or # for the extension
from which you are calling. You cannot use * to retrieve a parked call.
The extension LED flashes at the in-use rate when the call is retrieved.
30
TOSHIBA
VIPedge UG
08/16
VIPedge
Feature Operations
You can pick up a call that is ringing another station’s extension, a call placed
on hold at another station and other types of calls. When you pick up an
internal call, the calling station and the called station display on your LCD.
Call Pickup
Group Pickup
One or more stations can be assigned to a pickup group, there are a total of 5
pickup groups available. You can easily pick up ringing calls on other
extensions. Ringing calls include: new, transferred, internal, or external calls.
You will have the ability to pick up calls for other extensions in your group and
other groups as well. See your System Administrator for group assignments.
Ringing, Page or Held Call
Pickup
This feature picks up ringing or held calls, including Group Page and All Call
Page calls. If these types of calls occur at the same time, the pickup priority is
station-to-station and then Page calls in the order of occurrence. In some
systems, this feature can be applied to pick up All Call Page exclusively.
Perform Call Pickup
Press the buttons shown in the table below for the desired Pickup feature.
Table 3-1
Ringing or
Page Calls
Directed DN
To Pick Up:
Press Ext. Button, then dial
access sequence below:
A call ringing or held at the Extension Number.
#5#6 + Ext. No.
A call Ringing, held or parked at the Ext. No.
#5#29 + Ext. No.
Group
A call ringing a member of your pickup group.
#5#34
Directed Ext.
A call ringing on any line of this Primary Ext. No.
#5#5 + Primary Ext. No.
Directed
Group
A call ringing an extension in this Pickup Group.
#5#32 + Group No.
Ext. No.
A call ringing this Ext. No. only. Other lines ringing on the same phone are unaffected.
#5#22 + Ext. No.
Outside Calls
Any incoming outside line call.
Held Calls
To Pick Up:
#5#9
Press Ext. Button, then dial
access sequence below:
Local
Retrieve
A call held on this telephone.
#5#71
Remote
Retrieve
A call held on another Primary Ext. No.
#5#72 + Primary Ext. No.
Directed Ext.
Retrieve
A call held on for this Ext. No., regardless of
where this Ext. No. appears.
#5#74 + Ext. No.
Notes:
• The Primary extension number is the directory number by which the
telephone set is defined. Other, non-primary extension numbers may also
appear on the telephone. By convention, the Primary extension number is
assigned to the first button (on the bottom left-hand side) of a multi-button
telephone.
VIPedge UG
08/16
•
If more than one call is on hold, the call on the telephone’s lowest button
number is picked up.
•
Ringing calls are picked up over held calls as a priority.
TOSHIBA
31
VIPedge
Feature Operations
Call Transfer
Call transfer allows a call to be directed from one telephone to another.
There are two types of call transfer:
Perform Call Transfer
Immediate
•
Blind transfer – The call is directly transferred to another extension
without announcing the call or waiting to see if the caller is available.
•
Supervised transfer – The call is “supervised” during the transfer process
so the call can be announced to the receiving party before completing the
transfer. A supervised transfer also allows the person originating the
transfer to take back or cancel the transfer.
1. While on a call, press the TRNS Soft Key.
2. Dial the extension where you want to transfer the call.The call rings the
destination station and your telephone returns to the idle state. If your
telephone does not go idle, the destination may be located in a remote
node, so you need to hang up to return to idle state.
Note:
Transfer Using The Cnf/trn
Button
For DN in remote node, the user can transfer by entering # after DN is
entered.
1. While on a call, press Cnf/Trn. Your Line LED flashes green and you
hear an internal dial tone.
2. Dial the extension where the call will be transferred. You can remain on
the line and announce the call or hang up to complete a “blind transfer.”
Note:
If the privacy option has been disabled, then if you use a Line button
when you transfer the call, the LED will flash red until the receiving
party answers. While the LED is flashing, you can press the Line
button to return to the call. If the receiving party answers the call, the
LED turns solid red and you cannot reconnect to the original caller.
During call transfer, you can connect all three parties by pressing the
Cnf/Trn button or by pressing the JOIN soft key. This allows the
three parties to talk together.
3. Transfer with Camp On: If the station where you want to transfer the call
is busy, you may hang up and the transferred trunk or station will be
camped on to the busy destination.
Transfer A Call Directly To
Voice Mail (Vm)
1. While on a call, press Cnf/Trn.
2. Enter #407.
3. Enter the VM mailbox number (usually the same as the extension
number) + #.
4. Hang up and the caller is connected to the VM mailbox. This feature does
a blind transfer to VM.
32
TOSHIBA
VIPedge UG
08/16
VIPedge
Feature Operations
Call Waiting
You can answer a call that is transferred to your station, even when your
station is busy. When another call is camped onto your station, you hear two
Camp-on tone beeps and the extension or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an
extension button available to receive the call, two camp-on tone beeps are
sent to your telephone. You must disconnect or transfer the existing call to
answer the waiting call.
Place Current Call on Hold
to Answer Waiting Call
Press Hold. The existing call is placed on hold. The camped-on line rings
your station (the Line LED flashes green - incoming call) or, if your telephone
has the Auto Hold feature, just press the flashing extension button.
You are connected to the transferred call. The extension or Line LED flashes
green (in-use).
Note:
Using the Flashing
Extension Call to Answer
Waiting Call
See your System Administrator to find out if you have Auto Hold.
Press the flashing extension or Line. The existing call is placed on hold. The
camped-on line rings your station (the Line LED flashes green - incoming
call). This disconnects the current call and connects you to the transferred
call. The extension or Line LED flashes green (in-use).
Incoming calls to your extension with Caller ID can be recorded into a rolling
list that is saved on your telephone. The call information is placed in the list
along with the number, name (if provided), time and date of the call, and
status of the call (answered, abandoned, or redirected). You can access this
list from an LCD telephone with a flexible Caller ID button.
Caller ID
Caller Information
The caller’s number and name can be displayed on the IPT or attendant
console’s LCD. The caller information is stored in the system, retrieved at
relevant extension stations, recorded on SMDR, and sent to an external
server and client through CTI link, if necessary.
Caller information can also be sent to a voice mail device integrated into the
system.
Display Caller Information
When the caller information is provided from a station, it is indicated at a
destination station (IPT or attendant console).
The caller information displays at the relevant station even when the
destination differs from the original destination due to transfer or Call Forward.
On the line where the caller information is not provided temporarily or it is not
provided originally, “LN xxx” will display.
Notification of Caller
Information
Automatic Number Identification (ANI), CLASS, Calling Line Identification
Presentation (CLIP) and Calling Name Identification (CNIP) are the services
used to send the caller number from a public telephone network.
View Saved Caller ID
Information
1. When your station is idle, press the Caller ID button.The Caller ID LED
lights green and the latest record displays.
2. Use the soft keys (Next, Prev, Call or Exit).
Note:
VIPedge UG
08/16
Caller ID is displayed when a call is first answered and displays for
the first 15 seconds of the telephone call.
TOSHIBA
33
VIPedge
Feature Operations
Conference Call
You can conference together up to eight parties (including yourself). The
actual number of conference parties with acceptable volume levels depends
on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the
conference is established, the Master exits the conference, the first station to
have been added to the conference becomes the Master.
Set up a Conference Call
1. While on a call, press Cnf/Trn. You hear a dial tone and your Line LED
flashes green.
2. Call another station or outside line.
3. When the called party answers, press Cnf/Trn. If you receive a busy
tone or no answer, press Cnf/Trn again to return to the original
connection.
4. All parties are conferenced. If the second call was placed on a Line that
appears on your telephone, the LED also flashes green.
5. Repeat steps 1~3 until all parties are added or the maximum number of
parties is reached.
6. When the Master of the conference hangs up, the control is automatically
transferred to the first internal station added to the conference call. If no
other internal stations are included in the conference call, the call will be
disconnected.
Note:
Transfer Conference
Control
An SLT or SIP station cannot be a Master for a conference call.
1. Complete Steps 1 and 2 above to add the line where you want to transfer
conference control. See previous Note.
2. Announce the call and hang up to transfer it. This station now becomes
the conference Master with the ability to add or delete parties.
Hold a Conference Call
Adding Voice Mail to a
Conference
Add Voice Mail to a
conference call
(performed by Conference
Master)
If you are the Conference Master, press the Hold button once (or twice for
Executive Hold) to place the conference call on hold. The other parties can
continue with the conference. Music-on-hold is suppressed and your
extension LED flashes green. You can rejoin the conference at any time by
pressing your extension button. When you return, you retain Master status.
The Conference Master can add voice mail to a conference. This feature
enables participants in a conference to listen to or leave a voice mail message
during a conference call.
1. Press Cnf/Trn to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox
and security code. This adds the voice mailbox to the conference.
3. Press Cnf/Trn to reconnect to the original party. (You can continue to
add conference members by pressing Cnf/Trn and dialing another
extension.)
Now, all parties in the conference can listen to or record a message to
this voice mailbox. Only the Master can control the VM with Soft
Keys.
Supervising a Tandem
Call
1. While talking on an outside call, press Cnf/Trn. You hear a dial tone. The
extension LED flashes (conference rate).
2. Dial an outside telephone number.
34
TOSHIBA
VIPedge UG
08/16
VIPedge
Feature Operations
3. After the party answers, press Cnf/Trn. The extension LED flashes (inuse rate) and all parties are conferenced.
4. If you receive a busy tone or if the station does not answer, press the
flashing extension button to return to the original connection.
5. Press Cnf/Trn and hang up. The extension LED flashes (exclusive-hold
rate) and the two lines are connected. The LED turns Off when the parties
hang-up.
6. To supervise a tandem call, press the extension button. If the parties have
finished, hang up. If the parties are still talking, press Cnf/Trn and hangup. Both Line LEDs turn Off and the connection is released.
If your telephone company provides automatic disconnect
supervision, the connection will release automatically when the
parties hang up. If not, the lines must be supervised to be
disconnected.
Conference Add/Split/
Join/Drop
If you initiate a conference with two or more parties, you can continue to add
outside callers to conference; or you and another member of the conference
can leave (Split) the conference for a private conversation. During this time,
other conference members remain connected.
You can then Join both of you back into the conference, or you can Drop
(disconnect) the member you are connected to. This feature is performed with
Soft Keys if you have a LCD phone or with a Split button programmed on one
of your Programmable Feature Buttons.
Important!
Add an Incoming call to
the Conference
You must be a conference master to perform the Add,
Split, and Drop features. The conference master is the
person that initiates the conference call. If that person
drops from the conference, the first person added to
the conference becomes the conference master.
1. Place the first caller/Conference on hold.
2. Answer the incoming ringing call.
3. While speaking to the incoming caller, press Cnf/Trn button.
4. Press the blinking DN where the first caller/Conference was placed on
hold.
5. Press Cnf/Trn twice to join all parties together.
Split from a conference
1. While in a conference call on an IP5000-series phone, press the SPLT
(Split) soft key or Split button.
2. Press the NEXT soft key until you see the extension number for the party
that you want to Split out of the conference.
3. You can return both yourself and the other Split party back into the
conference by pressing JOIN.
RTRN terminates a feature operation and returns to the previously
displayed state.
Drop the Split party from a
conference
Press the DROP Soft Key. The party that you are talking to privately (the party
which you have Split from the conference) will be disconnected (Dropped) and
you will rejoin the conference.
If you are in a three-way conference and Split with one of the parties, the
remaining party will essentially be “on hold” until you return to the conference.
VIPedge UG
08/16
TOSHIBA
35
VIPedge
Feature Operations
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and
transferred calls do not ring your station and Off-hook Call Announce calls are
denied. You can continue to make calls while in the DND mode. When
originating a call in DND mode, you will hear a short burst of interrupted dial
tone followed by a continuous dial tone. You can start dialing at any time
during either tone.
If you put your Primary extension into DND mode, all calls to that telephone
are rejected. If your extension is set for Call Forward-Busy or Call ForwardBusy/No Answer, the call is redirected to the forwarding destination
immediately.
If you put an extension other than the Primary extension into DND, only calls
to that extension on your telephone will be blocked. Appearances of that
extension on other telephones continue to ring.
Activate DND on your
Primary extension
•
Press Do Not Disturb or #6091 (hear Success Tone). The LED lights
steady red and DND mode is activated for the entire station.
Activate DND on a nonPrimary extension
•
Press the desired extension appearance and Do Not Disturb or
#6091 (hear Success Tone). The LED lights steady red and DND mode
is activated for that extension on your telephone.
Deactivate DND
•
Press Do Not Disturb or #6092 (hear Success Tone). The LED light
goes out and DND mode is de-activated.
Setting DND for Another
Extension
To activate DND for another extension:
•
Enter #6191 (hear Entry Tone) + the Primary extension of the remote
extension + the pass code + # (hear Success Tone). This sets DND as if
activated by the Primary extension on the target telephone.
Note:
There is no entry tone available for single line telephones or SIP
stations.
To deactivate DND for another extension
Change DND Pass Code
•
Enter #6192 (hear Entry Tone) + the Primary extension of the remote
extension + the pass code + # (hear Success Tone). This removes DND
from the target telephone.
•
Enter #670 (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass
code + # (hear Entry Tone) + new pass code + # (hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED
continues to flash on your telephone and ring on other appearances.
Enhanced 911
To make an emergency call, dial 911 or the Access Code + 911. This depends
on the off-hook preference set up for your telephone.
WARNING! You may NOT be able to contact emergency personnel by
dialing 9-1-1 from a telephone or from Call Manager. Use an
36
TOSHIBA
VIPedge UG
08/16
VIPedge
Feature Operations
alternate service, e.g., a mobile phone, to dial
9-1-1 if there is no dial tone; emergency personnel do not
answer when you dial 9-1-1; or you reach the wrong
emergency call center unless instructed otherwise.
Conference E911 Call
Further, by using the interrupt feature during monitoring, it is possible to form
a three-party conference among the originator, the destination telephone, and
the monitor telephone. Since there is the possibility that a handicapped
person is making an emergency call through a facsimile or a modem, it must
be avoided to affect the call including the pad value when the destination
telephone answers the call.
If E911 terminates at the attendant console, the user can answer the call. If
the destination of Internal Notification is either an IP telephone or attendant
console, the line key flashes in green 10Hz when the telephone answers the
notification and the user can monitor the conversation.
When the user presses the flashing line button, then the line key is lit in I-Use
and the user can join the conversation. The attendant console user presses
the Join button. The conference master in this case is the originator of the
E911 call. When the internal notification destination disconnects or presses
the Release or Cancel button, the internal notification is terminated. The E911
originator returns to the 2 way conversation with the trunk. If the E911
originator disconnects while being monitored or in conference, the call is
released and the destination of internal notification will hear ROT.
If the destination of Internal Notification is an ISDN trunk (via a gateway), the
user can only monitor the call but cannot join the conversation.
The destination of Internal Notification is the same as Emergency Call, and
the system attempts to terminate the call to the first listed telephone in the
emergency destination list. If the emergency call destination is busy or it does
not answer for a certain time, the system attempts to terminate the call to the
next listed telephone. When it is necessary to make Internal Notification for
the attendant console, it must be explicitly set on the destination list.
Emergency Call
To make an emergency call, dial #911 (system default) OR Access Code
+ 911. This depends on off-hook preference set up for your telephone. This
access code may be a prefix such as “6” or “2” before dialing 9-1-1. The
system may also be programmed to dial 9-1-1 automatically without grabbing
an external line.
Check with your System Administrator for the Access Code as this code may
be different from the one used to dial an outside line.
WARNING! Depending on the system settings, you may not be able to
contact emergency personnel by dialing 9-1-1 from a
telephone or from a softphone such as Call Manager.
Dialing 9-1-1
VIPedge UG
08/16
Use an alternate service (mobile phone), to dial 9-1-1 if:
•
No dial tone is present
•
Emergency personnel do not answer
TOSHIBA
37
VIPedge
Feature Operations
•
You reach the wrong emergency call center (unless instructed
otherwise)
For more information, please refer to the Emergency Call Feature
Description.
Emergency
Monitoring Station
Your system may have one or more IP telephones assigned as an emergency
monitoring station. If your telephone has this assignment and a 9-1-1
emergency call is made, the system generates both visual and audible
indicators signaling that an emergency call is being placed. The red base
station LED indicator will flash simultaneously with the green LED Line button,
and the system will emit a high-pitched warning tone. When the call is
answered, this station may listen in and participate in the conversation.
Emergency call configuration settings are made by the system administrator
using Enterprise Manager.
See your system administrator for more information on this feature.
Emergency Ringdown
If a station remains off-hook for a programmable period, it can be
automatically treated as an Emergency Call and directed to an emergency
destination. The station may have partially dialed a number or have dialed no
digits at all. Each station is programmed with its specific emergency ringdown
destination.
A station number or a group pilot number can be specified as an emergency
ringdown destination. In a private network, the station or pilot number must be
in the same network node.
38
TOSHIBA
VIPedge UG
08/16
VIPedge
Feature Operations
Message Waiting
Message Waiting is shown on the Msg button which flashes red when there
are messages waiting. The waiting message indicators can come from the
voice mail system or they can be internal messages sent from other
extensions.
The messages from other extensions are notifications that someone has
called your extension and wants you to call them back.
An extension can receive up to three Message Waiting indications, one
additional indicator will always be reserved for the voice mail system.
Note:
Responding to a Lit Msg
LED
If there are Phantom DNs (PhDNs) programmed on an extension,
each PhDN can receive up to three message waiting indicators.
1. Press the Red flashing Msg button. The telephone will dial the message
source (the voice mail or another extension). See Note below.
2. When the call is finished, hang up and the message waiting indicator will
clear.
3. If the Msg LED continues to flash, there are additional messages to
check, repeat steps 1-2.
Voice mail devices have a short delay in turning off the message waiting
indicators.
4. To manually turn off the Msg LED, press your extension button, then enter
#409. Repeat this sequence until all the messages are cleared.
Notes:
• If there is a + on the LCD, press the Next Soft Key to scroll through the
messages sent to that extension.
•
Turning On/Off MW LED
on Another Extension
To see who has sent you messages, or to retrieve the messages, press
the flashing Msg button.
When an extension is called, the calling party can choose to send a message
to the called party. This is a notification to say that a call has been missed and
the calling party would like to be called back.
By sending a message to another extension you turn on their Msg LED.
1. Dial an internal extension. You may hear ringing or busy tone.
2. Press Msg or 7. The Msg LED flashes red on the called telephone. At
your telephone, the Msg LED lights steady red and the LCD shows the
station number where the Message Waiting light was sent.
3. If you decide to cancel the Message Waiting light at this point, press Msg
or 7 again while ring-over tone is playing and the light will cancel. If you
want to cancel the message later, call the telephone where you set the
message and press 7 twice.
4. Press Spkr. Your Msg LED turns Off. The Msg LED on the called
telephone flashes until the called party presses the flashing Msg button
which calls you back.
5. Turn off the Message LED.
The two ways to turn Off a Message LED are:
VIPedge UG
08/16
TOSHIBA
39
VIPedge
Feature Operations
Method 1
1. Press #64 plus the extension number that has the message light
set.
2. Press Spkr or hang up to end the call.
Method 2
1. Dial the extension that has the Message LED.
2. Press 77.
3. Press Spkr or hang up to release your telephone.
Microphone Cut-Off
This feature prevents callers from monitoring the sounds near your telephone
when your telephone receives a Handsfree Call or cuts-off the telephone
microphone while on a speakerphone call. When the feature is ON, the
Microphn Cut-off LED lights steady red and the Mic and Spkr LEDs do not
light when your telephone is called. When the feature is OFF, the Microphn
Cut-off LED is not lit and your microphone works. The Microphn Cut-off
functions on Handsfree Answerback and speaker OCA calls for privacy.
To turn the microphone ON/OFF
•
Off-Hook Call
Announce (OCA)
Make an OCA Call
Press Microphn Cut-off to toggle between ON/OFF.
Off-hook Call Announce (OCA) enables you to complete a call to a busy
telephone. Your telephone must be programmed to either announce
automatically or to announce after you press a button on your dial pad. The
destination telephone must be programmed to accept an OCA. The
announcement may be delivered over the speaker.
•
Manual – Dial an extension. When you hear a busy tone press 5 and,
after one long tone, you can talk through the speaker of the destination
telephone. The person you are calling has answering options as
described below.
•
Answer a Speaker OCA
Call
Automatic – If your telephone and the extension you are calling have
been programmed for Automatic OCA, you can talk through the speaker
of the destination telephone without hearing the busy tone and without
dialing 5.
1. If you have a handset call in progress and you hear one tone, this
indicates that a second station is calling. The second caller connects to
the speaker in your telephone. The Spkr LED flashes and the Mic LED
lights. You will be speaking to the first caller through your handset and the
second caller through the microphone.
2. To turn off your microphone speaker to the second party, you can press
Mic or Microphn Cut-off; the Mic LED turns Off. You will no longer be
talking to the second caller, although the caller can still speak through
your speaker.
40
TOSHIBA
VIPedge UG
08/16
VIPedge
Feature Operations
3. Press Mic or Microphn Cut-off again to reconnect to the second
caller. You can toggle as often as you choose. If you do not want the first
caller to hear your conversation with the second caller, cover the
mouthpiece of your handset.
Speaker Off-hook Call
Announce
Override
Override Calls
Busy Override
IP5000-series telephones can receive Speaker OCA which enables stations
to receive internal calls over their speaker while on another call using the
handset.
The available override features are:
•
Busy Override
•
Do Not Disturb Override
•
Executive Override
•
Destination Restriction/Traveling Class Override
•
Class of Service Override
•
Privacy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy
station to indicate a call is waiting. The Busy Override (BOV) muted ring can
be programmed for each station to be two muted rings only or continued
muted rings until the call is answered. This option applies to the station
receiving the muted ring. The muted ring can be sent to the telephone
speaker or to the telephone handset/headset and speaker.
To use Busy Override
•
Do Not Disturb Override
After reaching a busy station, press 2. A muted tone is heard at the busy
station, indicating that a call is waiting. The station number displays.
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a
station in DND mode to indicate that a call is coming in. Your telephone may
be programmed to block DND Override from other telephones. Your station’s
LCD shows that the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND
Override.
To use DND Override
•
After reaching a station in DND mode, press 2. A tone signal is heard at
the DND station, indicating a call is coming in. On your station, the LCD
shows the station number you have overridden.
Your LCD displays DND OVR DENY if the station you called denies
DND Override.
Executive Override
Executive Override enables you to enter an established conversation. Your
telephone can also be programmed to block Executive Override from other
telephones.
To perform Executive Override
•
VIPedge UG
08/16
After reaching a busy station, press 3
TOSHIBA
41
VIPedge
Feature Operations
Or, if you have an LCD telephone, use the OVRD Soft Key. You enter
a conference with the busy station and the party to whom he was
talking. The called parties may hear an optional tone signal prior to
your entering the conversation.
Your LCD displays EXEC OVR DENY if the station you called denies
Executive Override. If you do not have Override privileges, you will
camp on.
Destination Restriction/
Traveling Class Override
Enables a station user to override the Destination Restriction or Traveling
Class of a particular telephone by entering a pre-determined account code.
To use Destination Restriction or Traveling Class Override
1. Press #471. A Confirmation tone plays and the LCD shows “Enter OVR
Code.”
2. Enter the trunk access code or LCR access code.
3. Dial the external telephone number.
Class of Service Override
By dialing a Class of Service (COS) Override code, a user can change a
station’s set of privileges to one associated with the override code. When the
call is terminated and another is attempted from the same station, the original
COS is applied. This allows selected users to override restrictions that are
placed on any telephone in the system.
To perform Class of Service Override
1. Access a Primary or Phantom DN. You hear a dial tone and the LED
flashes at the in-use rate.
2. Press #471. Dial tone stops. Your LCD prompts you to enter a code.
3. Enter the COS Override Code (four digits). You hear a dial tone.
4. Dial a telephone number.
Note:
Privacy Override
For security reasons, the override codes are only available on a
selected basis. See your System Administrator.
This feature enables you to enter an established call on a line you share with
another telephone. Up to two station users can enter an existing Central
Office (CO) line-to-station call (i.e., up to three stations can be connected to a
CO line). You can also use this feature if the station that is already connected
to the CO line is in the Privacy Release mode.
Station users with Privacy Release can allow stations with the shared
button appearance to enter their conversations, even if the station entering
the conversation is not programmed for Privacy Override.
Paging
Station users can make page announcements to telephones. Check with your
System Administrator to find out the zone numbers for various paging groups.
Verify with your System Administrator if there are sufficient vacant media
resources for successful paging.
To make a Page announcement to telephones:
42
TOSHIBA
VIPedge UG
08/16
VIPedge
Feature Operations
1. Lift the handset, press your extension button and enter a paging access
code.
2. Make your announcement, then hang up.
To make a Group Page
Answering a Page
All Call Page
•
Press Group Page and enter the Group number (01~24)
— or —
•
Press extension + #31 and enter the zone number.
To answer a Group Page, lift the handset off-hook, dial #5#36 and enter the
Page Zone number (01~08, depending on your telephone system).
You can make an All Call Page to telephones assigned to the “All Call Page
Group.” Stations are assigned to the “All Call Page Group” in system
programming.
To make an All Call Page:
1. With the handset off-hook, press All Call Page
— or —
Dial #30. This pages all telephones in the All Call Page Group, not the
external speakers. Paging external speakers requires a separate action.
2. Make your announcement then hang up.
Answer All Call Page
1. Lift the handset off-hook, dial #5#36.
2. Enter the Page Zone Number (01~08, depending on your telephone
system).
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephones
only.
•
To make an Emergency Page, lift the handset off-hook, dial #37.
•
To make an Emergency Page to a group, lift the handset off-hook, dial
#38 and enter the Group number.
Privacy controls the ability of more than one person to use the same
extension at the same time. Privacy applies to multiple appearances of
extensions, Phantom extensions, outside Lines, and outside Line Group
buttons. The application of Privacy to individual telephones is controlled in
system programming.
Privacy
By default, the system is private. If you are in a conversation, another
telephone with an appearance of the line on which you are talking cannot
intrude unless that telephone has been programmed for Privacy Override. In
that event, the other telephone may enter and leave the conversation at will. If
all users are provided with Privacy Release in Class of Service, the system
will function as non-private.
Your telephone may be equipped with a Privacy Release and/or a
Privacy on Line button. On a normally private telephone, Privacy
Release allows other appearances of your line to join the conversation. On a
VIPedge UG
08/16
TOSHIBA
43
VIPedge
Feature Operations
normally non-private telephone, Privacy on Line allows you to exclude
others. The Privacy condition may be toggled at any time during a
conversation. At the end of the conversation, the line’s privacy condition
returns to its original state.
Use Privacy Release
Set/Cancel Privacy
Redial
•
While on a CO line call, press Privacy Release. The LED lights red.
The outside line flashes at all appearances. When another station user
enters the outside line call by pressing a common outside Line, the
Privacy Release LED turns Off.
•
To add a third station, press Privacy Release again; the process
repeats.
•
Press Privacy on Line to set privacy. The LED lights steady red.
Others are blocked from entering your outside line calls when they press
a common Line.
•
Press Privacy on Line again to cancel the feature. The LED turns Off.
Use this button to redial the last number dialed from your telephone.
•
Speed Dial
Personal Speed Dial
To redial the last number, press Redial or *0.
Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a
shorter code. Dial sequences can include telephone numbers, authorization
codes, passwords feature activation codes, and pauses. Speed Dial may be
used to originate a call or invoked after a call is established. There are two
types of Speed Dial:
•
System SD – All telephones in your system can share a list of up to 800
System Speed Dial numbers under the exclusive control of the System
Administrator. In some cases, System Speed Dial enables you to reach
numbers that you would not be allowed to dial directly from your
telephone.
•
Station SD – Your System Administrator allocates a block of up to 100
personal SD numbers (10 per telephone). You have exclusive use of
them and you can create and change them from your own telephone. If
you have a 9-Line LCD telephone, you can assign names to your station
SD numbers to appear on the Personal SD Directory display.
1. See your System Administrator to check how many personal Speed Dial
numbers are allocated to your telephone and if you have Speed Dial
capabilities enabled on your telephone.
2. Set up / Store your personal Speed Dial numbers.
3. Assign names to personal Speed Dial numbers (on supported models).
Making a Call Using Speed
Dial
44
There are two ways to begin a Speed Dial Call.
1. Press Spdial on an IP5000-series digital telephone
or press the * button on any telephone.
TOSHIBA
VIPedge UG
08/16
VIPedge
Feature Operations
2. Dial the Station or System Speed Dial Number. Station Speed Dial
numbers occupy numbers 100~199. System Speed Dial numbers occupy
numbers 200~999.
Feature
Feature Access Code Sequences
Speed Dial (Dialing an SD number)
Stationa
Spdialb + nnn
nnn = 100~199 Station SD numbers
System
1
Spdial2 + nnn
nnn = 200~999 System SD numbers
a. Stations must be assigned/enabled Speed Dial capabilities in system programming.
b. If your telephone does not have a Spdial button, press the * button, then dial the three digit Speed Dial
bin number (nnn).
Speed Dial Capabilities
Go to Enterprise Manager.
1. Click on Station > Station Assignment.
2. Click on the Basic tab.
3. Enter the desired number of SpDial Bins.
4. Set System Speed Dial to enable/disable. Default is Disable.
5. Click on the Save icon.
Long SD Numbers
Storing Personal Speed
Dial Names
Up to 32 digits can be stored in one SD location. If you exceed 32 digits, the
excess digits are automatically stored in the next sequential SD location. If SD
100 contains 40 digits, then 8 of those digits would be stored in SD 101. If you
save other digits to SD101 they will over-write the eight digits automatically
stored there.
You can store names with Personal Speed Dial numbers. These names will
display as Soft Keys which can be used for dialing from the telephone LCD
directories.
Notes:
• Speed Dial locations must be assigned to your telephone by your System
Administrator before you can store names. Your System Administrator
can also associate names with Station Speed Dial numbers.
•
Assign Station Speed Dial
Names
Only the Administrator telephone can store System Speed Dial numbers.
Web-based User Administration
1. Login and select Speed Dial, then select or enter the desired Speed Dial
Index and set the number and name.
2. Enter a Speed Dial location number (100~199 for personal speed dial or
200~999 for System speed dial, depending on system programming).
3. Enter the telephone number to be stored. If you normally dial a line
access code (such as 9) and/or an area code, enter the codes before the
telephone number.
4. Input the name you want to appear in the Personal SD directory (nine
characters max).
5. Click on Save icon to register the information.
VIPedge UG
08/16
TOSHIBA
45
VIPedge
Feature Operations
Time and Date Setting
(Local)
IP telephones will display the time, day and date of the time zone of the
telephone system location it is connected to. If the IP telephone is not located
in the same time zone as the telephone system, the IP telephone can be used
to change the time, day and date of the IP Telephone to the local time zone in
which the telephone is located.
To change the Date
•
From the IP telephone, dial #653 and enter YYMMDD#
Example: To set the date to March 12, 2008.
YY = Year, example 08
MM = Month, example 03
DD = Day, example 12
Note:
The IP telephone date can only be changed one day before or after
the telephone system date. The day will change automatically when
the date is changed.
To change the time
•
From the IP telephone, dial #654 and enter HHMMSS#
Example: To change the time to 01:30 PM
HH = Hour, example 13 (range is 00~23, 24 hour clock must be
entered)
MM = Minutes 30 (range is 00~60. It must be within 15 minutes of
system time.)
SS = Seconds (range is 00~60).
Note:
Tone First / Voice
First Signalling
Tone First Signalling
Voice First
Signalling
The time set must be within 15 minutes of system time.
To determine the signalling on the telephone circuit.
When the telephone rings and the called party must press Spkr or lift the
handset in order to receive the call.
The telephone does not ring when it is being called, rather a long tone is
heard, followed by the caller's voice coming through the speaker. This method
automatically starts in a hands free mode and allows both parties to speak
with each other.
Note:
The calling party has control over whether Tone First or Voice First
Signaling is being used. The ability to switch between the two is setup
by the System Administrator.
To change the signalling method while placing the call
1. Enter the extension number
2. Press 1 to turn on Tone First Signaling.
3. Press 2 to turn on Voice First Signaling.
46
TOSHIBA
VIPedge UG
08/16
VIPedge
Feature Operations
Uniform Call
Distribution
Uniform Call Distribution (UCD) provides a simplified ACD service based on
the Distributed Hunt feature. Incoming calls are answered by the voice mail
Auto Attendant function or they can be directly routed to the UCD (Distributed
Hunt) Pilot number. The call will go to the next agent or, if all agents are busy,
the call will camp-on to the Distributed Hunt pilot and ring-back tone or Musicon-Hold (MOH) will be sent.
This feature distributes incoming calls to available agents. Agents must be
logged into the group to receive UCD calls. The following illustration shows
the typical call flow for this service.
1. Agent logs into the UCD group.
The call is received from PSTN or extension.
2. The call is routed to voice mail which provides the initial greeting using the
Auto Attendant service.
3. The voice mail can be configured to prompt callers to enter the
destination number or to route the call to the pre-determined destination.
4. The voice mail transfers the call to the UCD group pilot.
5. The call is delivered to an idle agent who is logged-in to this group.
6. If no agent is available in the hunt group, the call is queued to the UCD
pilot.
Login/Logout
•
The caller may hear the MOH source assigned to this group or
Ring Back Tone (RBT) depending on the configuration.
•
The call will be delivered to the first agent that becomes igle.
•
If the call cannot be answered within the preconfigured time, the
call is routed to an overflow destination.
•
If no overflow destination is programmed the call will remain in
queue.
Login and Logout is controlled by the Login key assigned to the agent phone.
The Log status is displayed on the Login key as shown below
•
Login - Key is On Steady
•
Logout - Key is Off
The Login/Logout feature is applied to the call which terminates to UCD pilot
only. Therefore, the call can terminate to agent Prime or Phantom PDN
directly even if the agent is in Logout state. Also, Login/Logout can be
activated by an access code. The default numbering plan is shown below.
Access Code
Feature
#6061
Login - from Agent Station
#6062
Logout - from Agent Station
#6161 + DN + #
Login - Agent Station (DN) from another station
#6162 + DN + #
Logout – Agent Station (DN) from another station
where DN = the Directory number of the agent station.
VIPedge UG
08/16
TOSHIBA
47
This page is intentionally left blank.
Messaging Features
Access your
Mailbox by Phone
4
The following information is required:
•
Phone number to call the voice messaging system (this may be different from
inside and outside of the organization)
•
Your mailbox number
•
Your security code (password)
Many organizations allow you to access your mailbox directly from your office
phone by pressing the “Message” button. When using this button, you are
prompted for your password. If you don’t see this button on your phone, contact
your system administrator to see if it is available.
Set up Your
Mailbox for the
First Time
The first time you access your mailbox, the system asks you a few questions to
set up your mailbox.
1. Enter your initial default password.
If you do not have this, it can be obtained from your system administrator.
Once you enter your default password you are prompted to change it for
security purposes.
2. Record your first and last name.
This identifies your mailbox when you log in, as well as identifies your mailbox
to other internal subscribers.
3. Record your personal greeting.
This is the greeting callers hear when directed to your mailbox. You can
change your personal greeting at any time in the future, or set up a temporary
(extended absence) greeting.
If your mailbox is enabled with voice commands, the first time you access your
mailbox you also hear a short tutorial that guides you on using spoken commands
to navigate your mailbox.
Once you have completed this set up process, the system notifies you there are
any new messages in your mailbox.
To access the New User Setup at any time in the future, press 7 from the main
system options menu.
VIPedge UG
08/16
TOSHIBA
49
VIPedge
Messaging Features
Check New Messages
Most organizations have a message indicator light on office phones. By
default the message indicator will light up when you have a new voice
message, but some system administrators will also set it up to indicate when
you have a new fax message.
To check new messages and access your voicemail box:
1. You will need the following information:
•
Phone number to call the voice messaging system (this may be
different from inside and outside of the organization)
•
Your mailbox number
•
Your security code (password)
2. From the Subscriber’s menu, press 1 to review new messages. The
system will play any priority stamped messages first.
You can also receive a text message to your cell phone or pager when a new
message arrives, or set up a “call-out” where the system will call any
designated phone number (e.g. a cell phone or home phone) when a
message has been left in your voicemail box.
Review saved
messages
Saved messages are messages you have already heard and saved. A
message is moved to your saved messages when you press 1 during or after
message playback. The length of time a saved message is kept before being
permanently deleted (for example, 30 days) is set by your system
administrator. Your system administrator will also designate if you receive
notification that a saved message is about to be permanently deleted,
providing you with the opportunity to save it again if you wish to keep it for a
longer period of time.
To review saved messages:
1. Call the voice messaging system
2. Press 1 2 from the subscriber’s menu to review saved messages.
Envelope Information
Press 8 while listening or after listening to the message to find out who sent
the message as well as the date and time sent.
While listening to a message, you can press 4 to rewind or 6 to fast forward
(in increments of five seconds or as programmed by the system
administrator). You can also press 5 to pause the message and 5 again to
resume it (it automatically resumes after 60 seconds or as programmed by
the administrator).
50
TOSHIBA
VIPedge UG
08/16
VIPedge
Messaging Features
Volume /Speed
Control
You can use the following keys at any time during message playback to
change message volume or message speed.
Press 9 then one of the following keys:
1 Low Volume
2 Normal Volume
3 High Volume
4 Low speed
5 Normal speed
6 High speed
Reply to a Message
During message playback or after the message has finished playing, you can
reply to the sender of the message. The message will be delivered directly to
the sender’s voicemail box.
1. Press 7 1 while listening to a message or after the message has finished
playing.
You can use the following keys at any time during message playback:
1 Save the message
2 Listen to next message
3 Erase the message
# Repeat the message
7 Reply / Redirect the message
8 Envelope information
9 Speed or volume control
2. The system will prompt you to record a message. Use the following
options to send the message.
1 Delivery message
2 Review message
3 Rerecord message
0 Delivery options
* Cancel and exit
Call Back Directly
In addition to replying directly to a mailbox, you can also call back the sender
of a message. This option will ring their phone rather than send a message to
their mailbox.
1. Press 7 while listening to a message or after the message has finished
playing.
2. You now have a few options:
•
VIPedge UG
08/16
To call the number and delete the message, press 3
TOSHIBA
51
VIPedge
Messaging Features
•
To call the number and save the message, press 4
•
To call the number and keep the message as new, press 5
3. The system will place you on hold while it transfers your call.
Redirect a Message
During message playback or after the message has finished playing, you can
redirect (forward) a message to another subscriber’s voicemail box.
1. Press 7 2 while listening to a message or after the message has finished
playing.
2. The system will prompt you to enter the mailbox to which you wish to
forward the message. You can also use a private or public group
distribution list at this time.
3. After you have made your selection, press 1 to confirm or 2 to change.
4. Press 1 to send without a comment, or 2 to attach a comment to the
beginning of the message. You can send the message with normal
delivery, return receipt and/or priority.
5. The message is now sent. Press * to continue, 2 to send to additional
destinations, or 7 to additional destinations with the same comment.
52
TOSHIBA
VIPedge UG
08/16
VIPedge
Messaging Features
Erase / Delete and
Retrieve a Deleted
Message
Delete a Message
While you are listening to a message, or after a message has finished playing,
you can delete the message from your inbox or saved box.
Press 3 during or after message playback. The message will be moved to a
deleted folder.
Note:
Retrieve a Deleted
Message
You will have a minimum of one day to recover this deleted message;
some system administrators may extend this recovery period.
You may also retrieve a deleted message and move it back into your saved
messages folder.
1. Press 6 from the main subscriber’s menu. If you are currently reviewing
messages press * 6.
2. You now have three options:
Note:
Number of Messages
•
To listen to your deleted messages, press 1
•
To move the message back to your saved messages, press 2
•
To delete the message, press 3
Erasing a message permanently deletes your message from the
system and you will no longer be able to recover it.
To check how many messages you haves:
The system can tell you how many new and saved voicemail messages you
have. If you have fax and email capabilities, the system will also inform you
how many fax and email messages you have.
From the Subscriber’s menu, press 1 4 to hear your message count.
VIPedge UG
08/16
TOSHIBA
53
VIPedge
Messaging Features
Send A Message
Directly To A
Subscriber’s Mailbox
You can send a message directly to another subscriber’s mailbox from your
voicemail.
To record and send a message:
1. Access your voicemail box.
You will need the following information:
•
Phone number to call the voice messaging system (this may be
different from inside and outside of the organization)
•
Your mailbox number
•
Your security code (password)
2. From the subscriber’s menu, press 2 to record a message.
3. Press any key when you are done recording.
•
Press 2 to review your message before sending
•
Press 3 to Re-record your message
•
Press
•
Press 1 to send.
•
Press 0 for delivery options such as confidential, urgent or
message confirmation.
* to cancel without sending
4. The system will prompt you to enter the mailbox to which you wish to
send the message. You can also use a private or public group distribution
list at this time; see “Using Group Distributions” for more information on
setting up and using group distribution lists.
5. Press 1 to confirm or 2 to change your entry.
When sending a message, the system will also provide you with the option to
send the message with return receipt and/or schedule it for future delivery.
See this chapter for more information on these options and follow the prompts
in the system to use these features.
Note:
To Mark a Message as
Confidential
You can press any key to interrupt the system voice prompt
explaining how to leave a message.
When you mark a message as confidential, you inform the recipient that it is
confidential before the message plays.
1. Call the voice messaging system, then press 2 from the subscriber’s
menu to record a message. Press any key when you are done recording.
2. Press 0 3 1 to mark your message as confidential.
3. The system will then ask you to address your message.
When sending a message as confidential, the system will also provide you
with the option to send the message with return receipt and/or schedule it for
future delivery. This chapter contains more information on these options and
follow the prompts in the system to use the features.
54
TOSHIBA
VIPedge UG
08/16
VIPedge
Messaging Features
To Mark a Message as
Priority
When you mark a message as priority, it will be sent to the front of the
subscriber’s message inbox.
1. Call the voice messaging system and select 2 from the subscriber’s menu
to record a message. Press any key when you are done recording.
2. Press 0 3 2 to send your message as priority.
3. Address your message.
When you send a message as priority, you will also be provided with the
option to send the message with return receipt and/or schedule it for future
delivery. See this chapter for more information on these options and follow the
prompts in the system to use these features.
To Mark a Message as
Priority and
Confidential
1. Call the voice messaging system and press 2 from the subscriber’s menu
to record a message. Press any key after recording.
2. Press 0 3 4 to send the message as priority and confidential.
3. Address your message.
When you send a message as priority and confidential, the system will also
provide you with the option to send the message with return receipt and/or
schedule it for future delivery. See this chapter for more information on these
options and follow the prompts in the system to use these features.
To Request a Return
Receipt for a Message
When sending a message to a subscriber’s inbox you can request a
confirmation that the recipient received and listened to the message. A
notification will be delivered to your inbox after the message has been listened
to.
1. Call the voice messaging system and press 2 from the subscriber’s menu
to record a message. Press any key when you are done recording.
2. Press 0 5 to send your message with return receipt.
3. Address your message.
To Request
Notification of Nonreceipt
You can request that the system notify you if a message you send to a
subscriber is not heard. A notification will be delivered to your inbox if the
message is not listened to by a date and time that you designate.
1. Call the voice messaging system and press 2 from the subscriber’s menu
to record a message. Press any key when you are done recording.
2. Press 0 6 to send your message with return receipt.
3. The system will ask you to use your keypad to input a 2-digit month, 2digit date and 4-digit time. The system will confirm the date and time you
specify.
4. To confirm and continue sending press 1.
VIPedge UG
08/16
TOSHIBA
55
VIPedge
Messaging Features
5. Select the mailbox destination and press 1 to confirm and send.
To Schedule a
Message for Future
Delivery
You can schedule a message for future delivery with any delivery option
(normal, priority, confidential, receipt and non-receipt). After you select your
delivery options and address the message you can send the message
immediately or mark it for future delivery.
1. Call the voice messaging system and select 2 from the subscriber’s
menu to record a message. Press any key when you are done recording.
2. Select your delivery option.
3. Select the mailbox destination and confirm.
4. Press 2 for future delivery.
5. The system will ask you to use your keypad to input a 2-digit month, 2digit date and 4-digit time. The system will confirm the date and time you
specify.
6. Press 1 to confirm and send, or 2 to change your delivery time.
To Send a Message
Using Directory
Assistance
If you do not know a subscriber’s mailbox number you can use directory
assistance to find it.
1. From the subscriber’s menu, press 2 to record a message.
2. Press any key when you are done recording and press 1 to continue.
3. Follow the voice prompts to select directory assistance. Many
organizations use 9 but some system administrators change this key
press.
To Send a Message to
a Group Distribution
You can send a message to a group distribution list. This option allows you to
send a message to multiple individuals without having to enter in individual
mailbox numbers. For example, if you are a manager, you may wish to set up
a distribution list that includes your team members.
You can set up private (personal) group lists while a system manager will set
up global (public) group lists.
1. From the subscriber’s menu press 2 to record a message. Press any key
when you are done recording and press 1 to continue.
2. Press # to send to a Private Distribution list or # # to send to a global
Distribution list.
3. Enter the group number.
4. Press 1 to confirm or 2 to change your destination.
5. Press 1 to send.
56
TOSHIBA
VIPedge UG
08/16
VIPedge
Messaging Features
Delete a Message
after Sending
You have the option of deleting a message from a subscriber’s mailbox if a
message you sent to the subscriber has not yet been listened to.
1. Call the voice messaging system and select 5 from the subscriber’s
menu.
2. Enter in the mailbox number you wish to check and the system will play
the first unheard message you left for the recipient.
3. To delete the message press 3, to replay the message press 1, to hear
the next message press 2.
VIPedge UG
08/16
TOSHIBA
57
This page is intentionally left blank.
5
Greetings
Messaging offers a variety of greeting options for your mailbox. Below is a list of
the different greeting options and their intended purpose.
Manage your
Default Greeting
•
Default Greeting – The default greeting is the principal greeting for your
mailbox. Once recorded, it is played each time a call is sent to your mailbox.
•
Extended Absence Greeting – The extended absence greeting is used
when you are away from the office for an extended period of time; for instance
a business trip or vacation. Because it is separate from your Default
Greeting, you can simply deactivate it and reactivate your Default greeting
without re-recording.
•
Busy Greeting – Depending on how your telephone extension is configured,
the busy greeting can be used for when calls arrive at your mailbox, either
because the auto attendant dialed your extension and received a busy signal,
or if your extension is programmed with a busy forward to voice mail. You can
record a custom greeting advising callers that you are on the phone and you
will return their call promptly. If you are not busy on the phone, callers will
receive your Default Greeting.
•
Custom Greetings – Each mailbox can have up to nine custom greetings.
Custom greetings can be used for special advisements to callers for which
you don’t want to rerecord your default greeting or use an extended absence
greeting. For example, you may use a custom greeting to advise callers that
you are not in the office due to weather conditions, or to give callers other
special instructions.
When you access your mailbox for the first time you will be asked to record a
personal greeting. You have the option of changing this greeting at any time.
1. Call the voice messaging system and select 3 2 1 from the subscriber’s
menu to change your default greeting. Press any key when you are done
recording.
2. To listen to the greeting you have recorded press 2, to record the greeting
press 3.
Activate your
Extended Absence
Greeting
You can set up your extended absence greeting which will replace your default
greeting when activated.
1. Call the voice messaging system and select 3 2 2 from the subscriber’s
menu to access your extended absence greeting. The system will advise you
whether your Extended Absence Greeting is activated or deactivated.
2. If an Extended Absence greeting has already been recorded, you can press 1
to activate the greeting.
3. To listen to the greeting you have recorded press 2, to record the greeting
press 3.
VIPedge UG
08/16
TOSHIBA
59
VIPedge
Greetings
Deactivate your
Extended Absence
Greeting
Call the voice messaging system and select 3 2 2 from the subscriber’s
menu. The system will advise you whether your Extended Absence Greeting
is activated. To deactivate your Extended Absence Greeting, press 1. This
will restore your Default Greeting.
Manage your Busy
Greeting
To manage your Busy Greeting:
1. Call the voice messaging system and select 3 2 3 from the subscriber’s
menu to access your Busy Greeting.
2. To listen to the greeting you have recorded press 2, to record the greeting
press 3.
Manage your Custom
Greetings
To manage your Custom Greetings:
1. Call the voice messaging system and select 3 2 5 from the subscriber’s
menu to access your Custom Greetings.
2. Press 1~ 9 to select the Custom Greeting you wish to manage.
3. To listen to the greeting you have recorded press 2, to record the greeting
press 3.
Change your
Recorded Name
When you access your mailbox for the first time you will be asked to record
your name. This will identify your mailbox to you when you log in, as well as
identify your mailbox to other internal subscribers. You can re-record your
name at any time.
1. Call the voice messaging system and press 3 3 2 from the subscriber’s
menu to change your recorded name. Press any key when you are done
recording.
2. To listen to your name before saving, press 1.
3. To record your name, press 2.
4. To delete your name, press 3.
5. To save your recorded name simply hang up or press
60
TOSHIBA
* to exit.
VIPedge UG
08/16
Other Messaging Applications
Group
Distributions
6
You can send a new message or redirect a message to a group distribution list.
This option allows you to send a message to multiple individuals without having to
enter in individual mailbox numbers. For example, if you are a manager you may
wish to set up a distribution list that includes all members of your team, especially
if you send them frequent voice messages.
There are two options for distribution lists: private and global (public). When you
set up a private group distribution list, only you can access and manage this list. A
global group distribution list is set up by a system administrator for everyone to
use, but only the system administrator may add or delete members, delete the list,
or listen to members of the list.
Set up a Private
Group Distribution
List
1. From the Subscriber’s menu, enter 3 6 1 to create a new group.
2. Select a number to save the list under, followed by #. You can select any
number from 1 to 5 digits.
3. The system will prompt you to record a list name. The list name will help you
identify the list in the future. To save the name and continue, press *. To listen
to your recorded name, press 1, to re-record press 2, to delete press 3.
4. After you save the recording you will add members to the list you just created.
Select prompt 4 and the list number, followed by #.
5. To add members, press 2
6. Enter the first mailbox of the person you wish to add. The system will confirm
the addition.
7. Continue entering any additional members. Press * when finished.
Add Members to a
Private Group
Distribution List
You can add members to a pre-existing distribution list at any time.
1. From the Subscriber’s menu, enter 3 6 4.
2. Enter the list number you wish to make changes to, followed by #
3. To add a new member, press 2 and the new mailbox number. The system will
confirm the addition.
4. Continue entering any additional members. Press * when finished.
VIPedge UG
08/16
TOSHIBA
61
VIPedge
Other Messaging Applications
Delete Members from
a Private Group
Distribution List
You can delete members from a pre-existing distribution list at any time.
1. From the Subscriber’s menu, enter 3 6 4.
2. Enter the list number you wish to make changes to, followed by #
3. To delete a member, press 3 and then the mailbox number followed by #.
The system will confirm the deletion.
4. Continue entering any additional mailbox numbers you wish to delete.
Press * when finished.
Delete a Private
Group Distribution
List
In addition to deleting individual members from a private group distribution
list, you can also delete an entire distribution list.
1. From the Subscriber’s menu, enter 3 6 3.
2. Enter the list number you wish to delete, followed by #
3. The system will play the name of the list and prompt you to press # to
confirm the deletion.
Listen to Members in
a Private Group
Distribution List
You can listen to a list of members in a distribution list at any time.
1. From the Subscriber’s menu, enter 3 6 4.
2. Enter the group list number you wish to listen to, followed by #
3. Press 1 to listen to a list of the members of the group.
Using a Private Group
Distribution List
You can use a private group distribution list when sending a new message or
redirecting a received message.
1. Call the voice messaging system and record a new message or forward a
received message.
2. When you address the message for delivery, you have the option of
inputting a mailbox number or selecting # for a private group distribution
list.
3. Enter the group number you wish to use followed by a #
4. Press 1 to confirm, or 2 to change your entry.
Using a Global Group
Distribution List
You can use a global group distribution list when sending a new message or
redirecting a received message.
1. Call the voice messaging system and record a new message or forward a
received message.
2. When you address the message for delivery, you have the option of
inputting a mailbox number or selecting # # for a public distribution list.
3. Enter the group number you wish to use followed by a #
4. Press 1 to confirm, or 2 to change your entry.
62
TOSHIBA
VIPedge UG
08/16
VIPedge
Other Messaging Applications
Personal Options
Message
Notification
Some Personal Options are optional features which may or may not be available
to your organization. Check with your System Administrator if any of these
features are available to you.
•
Send notification to additional devices when a message is left in your mailbox
•
Set a wake-up call
•
Change your mailbox password
•
Set up your personal assistant
•
Forward a call to another phone number using follow-me
•
Set up call screening
•
Set up do not disturb
•
Set up a personal schedule
Message notification allows you to set up a schedule where you are notified
through additional devices when new messages are received to your mailbox.
Examples of message notification include:
•
Receiving a text message to your cell phone
•
A notification to a pager
•
A call-out to another phone number (e.g., home phone)
Message notification enables you to set a day/time schedule whereby these
notifications are sent. For example, if you work from home one day a week, you
may wish to be notified at your home number if a message is left in your office
mailbox. On the weekends you may still want to know when a new message
arrives, but only wish to be notified by a text message to your cell phone. Each
separate notification is set up through a separate “notification Line.”
Depending on your organization, you may have access to set up message
notification directly, or your system administrator may need to set up message
notification for you. Once message notification is set up, you can activate and
deactivate this feature through your mailbox.
To Activate or
Deactivate
Message
Notification
You can use your phone to activate or deactivate message notification once the
schedule has been set up.
1. Call the voice messaging system and select 3 1 1. The system will tell you
whether or not your message notification is activated.
2. If it is not already activated, press 1.
You may also activate or deactivate individual schedule lines. You will need to
know the notification schedule each schedule line refers to.
1. Call the voice messaging system and select 3 1 1. The system will tell you
whether or not your entire message notification is activated.
2. To activate or deactivate a specific schedule line, press 2.
3. Enter the schedule line number
4. The system informs you if this schedule line is activated or deactivated. To
change, press 1.
VIPedge UG
08/16
TOSHIBA
63
VIPedge
Other Messaging Applications
Set a Wake up Call
You can set a wake up call to ring a phone (for example, your cell phone) at a
specific time during the day. The wake-up ring will repeat everyday until you
turn it off.
1. Call the voice messaging system and select 3 1 3
2. To set a weekday wake-up call, press 1; to set a weekend wake-up call
press 2
3. The system will tell you whether wake up call is activated or deactivated.
To change, press 1.
4. Once the wake-up call is activated, select 2 1 to enter in a time when you
would like to receive the call.
5. Enter in a 4-digit time followed by a * for AM or # for PM.
6. The system will confirm the wake up time.
7. Set up the call-out number. This is the number the system will ring at your
scheduled time. Press 3 and the system will inform you if there is already
a call-out number saved (this allows you to reuse a number without
having to enter it every time you set up a wake up call). To change the
call-out number press 1.
8. Enter the phone number followed by #
9. The system will confirm the number.
Change your Mailbox
Password
Your mailbox password is initially set when you access your mailbox for the
first time and complete the mailbox setup process. However, you can change
your mailbox password at any time.
To change your mailbox password:
1. Call the voice messaging system and select 3 4 1
2. Enter a new password
3. The system will ask you to confirm the password.
You can also delete your mailbox password without entering a new one:
1. Call the voice messaging system and select 3 4 2
2. The system will ask you to press # to confirm deletion
Important!
64
If you delete your mailbox password your mailbox will not be
password-protected.
TOSHIBA
VIPedge UG
08/16
VIPedge
Other Messaging Applications
Personal Assistant
With Personal Assistant you can designate buttons that callers can press
when listening to your voicemail message that will automatically transfer them
to another extension. For example, you may wish to inform callers they can
reach your assistant by pressing a number on their keypad.
A Personal Assistant must first be set up by your system administrator to
define the key press. Once the key press is set up you can change the
transfer extension through your phone. Check with your system administrator
to see if any keys are pre-defined in your organization.
To change your Personal Assistant transfer extension:
1. Call the voice messaging system and select 3 7 2
2. Enter the mailbox of the person you wish the call to be transferred to,
followed by #.
3. Change your personal message greeting (see Greetings chapter) to
indicate to the caller that they can use this key press. For example, “Press
1 to be transferred to my assistant.”
Follow me
Follow-me enables you to set up your mailbox to forward a call to another
phone number before the call is transferred to your voicemail. For example,
you may be out of the office but are expecting an important call and want all
calls to be transferred to your cell phone.
Follow-me is an optional feature that may or may not be available in your
organization and depending on how it is set up can also allow you to:
•
Accept a call or reject it and send it to voicemail
•
Record the conversation once the call is accepted
•
Conference in the operator and stay on the call or drop out
•
Conference in another extension and stay on the call or drop out
Follow Me feature provides telephone operation integration with the following
capabilities.
1. Follow Me feature control button on the phone:
User can now assign the button for Follow Me feature and activate and
deactivate the feature from the button on the IP telephone to easily
change the operation when users are in the office or on the road.
2. Hand-off:
When the user take the call from the cell phone and return to the office,
the call can be easily handed off to the desktop phone by pressing the
same button.
3. Status Indication:
The button has the LED to show the status of the Follow Me feature as
shown below.
Button LED
VIPedge UG
Description
Off
Follow Me feature is not activated. The call should ring the default station (usually
the user’s desktop phone).
Red
Follow Me feature is activated, and the call will follow the Follow Me personal
schedule.
08/16
TOSHIBA
65
VIPedge
Other Messaging Applications
Description (continued)
Button LED
Green
The call is being processed by the Follow Me application. When the call is
answered by one of destinations defined in the Follow Me personal schedule, the
call can be handed off to the desk phone by pressing the button with Green LED.
Or it may also mean that the call is handed off to the desk phone if the incoming
call is a consultation call in which case the system used extra voicemail resource.
Flashing
Green
Follow Me is being handed off to the desk phone.
Note:
Follow Me status indicator will be reset when the system restarts
while the service may be still active. When the first call is processed,
the LED will show the correct status. If necessary, press the button to
force sync the status.
1. Administrator must activate the Net Server.
2. Administrator must assign Net Server integration in the Messaging
Registry settings.
3. “Follow Me” button should be assigned to users’ IP telephone flexible
button using Enterprise Manager or Personal Admin.
4. “Net Server monitor” checkbox in mailbox email setting must be checked.
Setting up Follow
me
1. Call the voice messaging system and select 3 1 2 2 from the
subscriber’s menu.
2. Enter a phone number (the call-out number), followed by #, the system
will then repeat the number back for confirmation.
3. To activate this call-out number, press 1 or to enter a new call-out
number, press 2.
Once the call-out number is activated, all calls stop ringing at your office
phone and will automatically be forwarded to your call-out number.
Accepting or
rejecting calls at a
call-out
Once a call rings through to your call-out number you have the option of
accepting or rejecting the call.
1. Once the Follow me has been set up and a call is redirected to your callout number and you answer the phone, you will hear a message that
indicates you are receiving a transferred call from the voicemail system.
2. Press # to accept the call or * to reject the call and send it to voicemail.
Transfering to an
Operator or
another Extension
If available in your organization, you can transfer to an operator or to another
extension once you accept a transferred call.
1. Once the Follow me has been set up and a call is redirected to your callout number and you answer the phone, you will hear a message that
indicates you are receiving a forwarded call from the voicemail system.
2. Press # to accept the call.
3. At any time during the conversation, press # again to trigger the call
options. You can press 0 for the operator or # and another extension
number, then hang up.
66
TOSHIBA
VIPedge UG
08/16
VIPedge
Other Messaging Applications
Setting up Call
Screening
When call screening is set up, a caller is asked to state their name before the
call is transferred to your extension. You then have the opportunity to accept
the call or send it to voicemail. If call screening is available in your
organization, you may activate or deactivate it through your phone.
1. Call the voice messaging system and select 3 5.
2. The system informs you if call screening is activated or deactivated.
3. To change, press 1.
Setting up “Do not
Disturb”
You can have calls sent directly to your voicemail when you do not want your
office phone to ring.
1. Call the voice messaging system and select 4 1
2. To deactivate and have calls transferred back to your phone, press 1
again.
Setting up a Personal
Schedule
The personal schedule allows you to manage calls according to a schedule
you define. With the personal schedule you can:
•
Route a call to one or multiple destinations based on caller ID, time, or a
combination of the two.
•
Play different greetings based on caller ID, time, or a combination of the
two.
•
Set up alternate dialing menus (allows callers to press digits on the
keypad during your message to be transferred to a personal assistant or
other extension/phone number, skip the greeting, replay the greeting or
page you).
For example, when on a business trip you want your cell phone and a
colleague’s office phone to ring when a call comes into your extension. If
voice mail picks up, you want an alternate greeting played that tells callers
you are out of the office, but directs them to press 1 to reach an operator, 2 to
leave a voicemail, and 3 to ring a different colleague’s extension.
Recording a
Scheduled Greeting
Your personal schedule is set up your system administrator, however your
messages are recorded through your voicemail box.
1. Call the voice messaging system and select 3 8
2. Select a greeting number on your keypad between 1 and 9
3. To listen to the greeting select 2; to record a greeting select 3
Unified Messaging
If Unified Messaging is available in your organization, you will be able to
access all of your voice and fax messages directly through your email inbox.
You can listen to your voice messages with any audio player and fax
messages can be viewed with a standard image viewer. The subject line of
voice and fax messages will include caller ID; voice messages will include the
duration of voicemail (in seconds), while faxes will show fax sender and
number of pages.
VIPedge UG
08/16
TOSHIBA
67
VIPedge
Other Messaging Applications
Access your
Voicemails through
Email
If Unified Messaging is available in your organization all of your voicemails
will be accessible through your email inbox. Each time you receive a
voicemail an email will be sent to your inbox with an attachment that includes
a recording of the voicemail. You can open this attachment with any audio
player installed on your computer to listen to the recording or on your
telephone as shown below.
Click the “Link to message” to play your message using the telephone. The
following options display. Click on the appropriate button.
68
TOSHIBA
VIPedge UG
08/16
Enterprise Manager Personal
Administration
7
This chapter familiarizes you with the web-based Enterprise Manger Personal
administration tool. You can manage your communication devices using a web
browser from even remote locations.
The user can access the Telephone system to personalize telephone settings,
retrieve information and remotely activate/deactivate phone features. The
following are the phone features that can be performed using this application.
•
Key/Button programming
•
Name change
•
DND
•
List in directory
•
Distinctive Ringing Patterns
•
Phone Settings
•
Call Forward – Activate/Deactivate call forward
•
Speed dial
•
One Touch
•
Display Dial Code
•
Display Advisory Message
•
Preferences
•
Account Codes
Note:
Prerequisites
VIPedge UG
08/16
You may or may not have some of the features listed above. The
availability of these features depends on your access as defined by your
System Administrator.
Your System Administrator can assign different User levels.
•
Check with your System Administrator your user level (Normal or Super
User).
•
Log in path/URL for the Web.
•
Security Code (password) – By default password assigned by your System
Administrator.
TOSHIBA
69
VIPedge
Enterprise Manager Personal Administration
1. Start Microsoft Internet Explorer.
Log In
2. Enter the appropriate URL address field (check with your System
Administrator). The Enterprise Manager screen displays.
3. Enter the following:
User Name: Extension Number
Password: Extension Number (default)
Note:
This screen may also have a Server Name field depending on your
extension. You must know your Server name if your extension is in
multiple servers or if your extension number is the same as another
extension number in a different server. Check with your System
Administrator for your server name.
4. Click Submit.
To change your
Security Code/
Password
1. Select the Preferences tab.
2. Check “Change Password”.
3. Enter a password in the New Login Password field and confirm it.
4. Click the Save icon.
Log Out
70
Click on Log Out at the right corner of the screen.
TOSHIBA
VIPedge UG
08/16
VIPedge
Enterprise Manager Personal Administration
Using the Home screen, you can do any of the following functions. The buttons
that display on this screen is based on the your telephone - 10 button or 20
buttons.
Home
VIPedge UG
08/16
•
Set Distinctive ringing patterns
•
Assign new keys or change keys
•
Change button labels
•
Change the display name
•
List your name in the directory
•
Turn Do Not Disturb (DND) on or off
TOSHIBA
71
VIPedge
Enterprise Manager Personal Administration
Keystrip Labels
The Feature Key or Button assignments enable each button on the telephone
to be addressed and coded to represent a function or feature to be performed.
The telephone button layout on the screen will look like the telephone
connected to this extension. Some feature buttons require additional
parameters to completely define the key (e.g., a Phantom DN needs a
directory number, ringing assignment, and the tone pitch when ringing
occurs).
1. From the Home screen, right click on the key and enter the label.
2. Click the desired option from the panel that displays.
72
•
Directory No (displays only when logged in as a Super User) – Assign a
Primary DN key, Secondary/Phantom DN, Phantom DN Message
Waiting, or DSS key to this Key.
•
Features – Assign Automatic Busy Redial (ABR), Automatic Call Back
(ACB), Do Not Disturb (DND), Short Flash, Long Flash, Privacy, Privacy
Release, BGM Key, DSS Key, Program, Account Code, Microphone Cut
Off, and Application Starting are available selections.
•
Call Control – Activate Speed Dial, Release Button, Release/Answer,
Cancel, Source Party, Destination Party, CLID or Night Transfer are
available selections.
•
Call Forward – Set Call Forwarding assignments for this FB. Forward All
Calls, Forward Busy, Forward No Answer, Forward Busy No Answer,
Forward Ext/All Call, Forward Ext/Busy, Forward Ext/No Answer and
Forward Ext/Busy No Answer and PhDN Message Waiting are available
selections.
•
Park Page – Assign Call Park Orbit, All Paging, Group Paging, All
Emergency Paging, Individual Emergency Paging and Paging Answer
Feature access are available selections.
•
Call Pickup – Assign FB to a Pickup-Group, Pickup-Directed Terminal,
Pickup-Directed Group, Pickup-Directed DN, Pickup-Any External,
Pickup-CO Retrieve, Pickup-Local Retrieve, Pickup-Remote, PickupDirected DN Retrieve and Pickup-On Hold and Incoming.
•
Voice Mail – Enable button to Record or Pause/Resume Voice Mail.
•
One Touch – One Touch buttons can be used for storing frequently used
features or dialed numbers. Assign and Submit a button as a One Touch
button. Once the One Touch button is created, double click the button to
enter the programming dialog box.
•
Blank – Clear button assignment.
TOSHIBA
VIPedge UG
08/16
VIPedge
Enterprise Manager Personal Administration
DND Activating
When you activate Do Not Disturb (DND), internal and external calls do not ring
your telephone. Callers may be blocked and receive DND busy tone when they
call your telephone; or, calls will call forward busy or no answer depending on how
many appearances of your extension button are on your telephone. You can
continue to make calls normally when in the DND mode.
Your telephone dial tone will sound a stuttered tone when in the DND mode.
Stuttered dial tone can be turned off from the Basic Settings screen by disabling
Message Waiting & DND Dial Tone.To activate DND on your Telephone
1. From the Home menu, click DND under the Phone Key. The DND default is
Off.
2. Change the Do Not Disturb button to ON.
3. Click Save.
One Touch
Buttons
One Touch buttons can be used for storing frequently used features or dialed
numbers, such as Speed Dial numbers. One-touch buttons can be preassigned to
your telephone – your System Administrator can help you identify them.
If you do not have a One Touch button, but you have an available Programmable
Feature Button, you can convert the Programmable Feature Button to a One
Touch button. Once you have created a One Touch button, you can change the
function by using the following procedure.
Changing a One
Touch Button
1. Right click on the pre-programmed One Touch.
2. Select One Touch. The dialog box below displays.
3. Enter the digits or special buttons for the function to be dialed. You can
include the following in the dial string:
VIPedge UG
08/16
•
Dial pad digits 0~9.To program special characters, see Table 5 on
Page 74.
•
A maximum of 32 characters.
TOSHIBA
73
VIPedge
Enterprise Manager Personal Administration
•
Station and System Speed Dial index numbers can be entered.
The Speed Dial index number will automatically dial out on the
extension or Line programmed on the One Touch button with the
associated Speed Dial index number.
•
Function buttons, except One Touch or a Program button.
•
Handset hooking (on-hook/off-hook) cannot be recorded.
4. Enter the key strip label, eg., Engineering Conference, Cell, etc. This
label will display on your telephone.
5. Click OK, then the Save icon to save the entry.
Table 5: Special Characters
Entry
Meaning
*+ Hold
Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of
the remaining digits in the string until it is pressed again. Multiple “stops” can be
programmed into one string.
*
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter
additional pause escape sequences. For example, to insert a 17-second pause,
enter *9*8. The display of a pause in the Speed Dial Number shows a “P”
without specifying the duration. In this example, you would see “PP.”
(1~9)
**
*#
*
#
Example of Special
Character Usage
To create a One Touch for Park and Page under one button, program the
following sequence under the One Touch button.
CNF #33***HOLD FB1 #30
CNF – puts the caller on hold and gets new dial tone.
#33 – code to park call
** – this special character outputs a single * which will select an available
orbit and display the selected orbit on the phone.
*HOLD – This special character is a Stop. The dial string pauses and
enables the user to view the selected orbit on the display. The dial string will
restart from this point when the One Touch button is pressed again.
FB1 – gets new dial tone on the PDN
#30 – code for All Call Page which allows the user to page the location of the
orbited call.
To Use a One Touch
Button
74
On your telephone, press the labeled One Touch button.
TOSHIBA
VIPedge UG
08/16
VIPedge
Enterprise Manager Personal Administration
Ring Tones
To set distinctive ringing
1. Left mouse click the key button. The Station key data dialog box displays.
2. Under Tone Pitch, enter the appropriate levels for External Pitch and Internal
Pitch. See table below.
3. Click OK.
4. Click the Save icon to save settings.
Table 6: Internal and External Call Ringing Tones
VIPedge UG
08/16
Tone No.
Frequency and Cadence
01
02
11
12
13
14
15
16
17
18
500 Hz 1 sec. On, 3 sec. Off, repeat
1300 Hz 1 sec. On, 1 sec. Off, repeat
500/640 Hz 1 sec. On, 3 sec. Off, repeat
500/640 Hz 1 sec. On, 1 sec. Off, repeat
860/1180 Hz 1 sec. On, 3 sec. Off, repeat
860/1180 Hz 1 sec. On, 1 sec. Off, repeat
1300/1780 Hz 1 sec. On, 3 sec. Off, repeat
1300/1780 Hz 1 sec. On, 1 sec. Off, repeat
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat
TOSHIBA
75
VIPedge
Enterprise Manager Personal Administration
Settings
You can modify your telephone settings using Settings screen. You can click
on the different tabs to access different telephone settings.
1. After you have entered the settings in the parameters.
2. Click the Save icon.
Note:
76
Hover over the bubbles located above the parameters to read the
flyover text for information to be entered in each field.
TOSHIBA
VIPedge UG
08/16
VIPedge
Enterprise Manager Personal Administration
Call Forward
This screen has two parts:
•
CF Internal Calls and Line Calls
•
CF Direct Line Calls
CF Internal and
Line Calls
This Call Forward option allows you to forward internal calls and outside line calls
that come to your extension to another destination. The destination can be voice
mail, another telephone extension connected to your telephone system or private
network; or, an external telephone number connected through the public
telephone network.
Definitions
1. Line calls are calls that come to your extension through the public telephone
network lines. If your telephone has a direct line and the “CF Direct Line Calls”
option is activated, direct line calls to your extension will forward to the “CF
Direct Line Calls” destination – not to the destination set in this option.
2. Internal calls are calls that come to your telephone from the Attendant
Console, other telephones and voice mail devices connected to your
telephone system or telephone system private network.
3. Your telephone may call forward even if you do not activate it; this is because
your system administrator has activated System Call Forward on your
telephone.
CF Direct Line
Calls
Definitions
This Call Forward option allows you to forward direct line calls to another
destination. When you activate this CF option, only line calls to your direct line
telephone number will forward calls to the destination set in this option. Internal
calls will not forward to the destination set in this option. The destination can be
voice mail, another telephone extension connected to your telephone system or
private network; or, an external telephone number connected through the public
telephone network.
1. Direct Line calls are calls that ring your extension when outside callers dial
your direct line telephone number. They do not include internal calls from
telephones that dial your extension number or outside line calls that ring
multiple telephones on your telephone system.
2. When this option is activated, direct line calls forward to this destination and
ignore the destination set in the “CF Internal and Line Calls” option.
3. Internal calls are calls that come to your telephone from the Attendant
Console, other telephones and voice mail devices connected to your
telephone system or telephone system Private Network.
4. Your telephone may call forward even if you do not activate it; this is because
your system administrator has activated System Call Forward on your
telephone.
This feature enables you to assign Call Forward (CF) destinations for each
extension on your telephone that will override the telephone’s System CF settings.
To set up Station
Call Forward
1. Select Call Forward tab.The Call Forward screen displays.
2. Enter the appropriate fields.
Note:
Hover over the bubbles located above the parameters to read the flyover
text for information to be entered in each field.
3. Click the Save button.
VIPedge UG
08/16
TOSHIBA
77
VIPedge
Enterprise Manager Personal Administration
Table 7: Call Forward Internal Calls and Line Calls, CF Direct Line Calls
FIELD
DESCRIPTION
CF All Calls to
Call Forward Destination.
The call forward destination is the telephone number that should be called
when your telephone call forwards.
The call forward destination can be:
1. Any extension number connected to your telephone system or telephone
system private network.
2. The extension number of the Voice Mail device on your telephone system or
telephone system private network.
3. Any external telephone number that you are allowed to dial from your
telephone. When you forward calls to an external telephone number you must
enter the outgoing line access code in the destination.Your telephone LCD will
display EXTERNAL CALL FORWARD when set CF to an external telephone
number.
Example: If you want to forward calls to external number 5833700 and if you
dial 9 to access an outside line, enter: 95833700 as the destination when you
set CF to an external telephone number. If the number is a long distance
number, you must enter 1+ Area Code before the other digits.
CF Busy to
CF No Answer to
CF Busy or No Answer to
NA Timer (CF No Answer
to)
This timer determines how long your telephone will ring before it forwards to
the CF No Answer destination. The timer value is in seconds.
NA Timer (CF Busy or No
Answer to)
If you telephone is not busy, this timer determines how long your telephone will
ring before it forwards to the CF Busy/No Answer destination. The timer value
is in seconds.
Table 8: Call Forward Direct Line Calls
78
FIELD
DESCRIPTION
CF Internal – CF All Calls to
When Call Forward All Calls is activated on your telephone, your telephone
will not ring; all internal calls and incoming line calls will be sent directly to the
CF All Calls destination.
Note: If Direct Line Call Forward is activated on your telephone, calls to your
direct line telephone number will not forward to this destination; they will
forward to the direct line CF destination - if activated.
CF Internal – CF Busy to
When Call Forward Busy is activated and your telephone is busy on an
existing call, new internal calls and incoming line calls will not ring your
telephone; all new calls will be sent directly to the CF Busy destination.
Note: If Direct Line Call Forward is activated on your telephone, calls to your
direct line telephone number will not forward to this destination; they will
forward to the direct line CF destination - if activated.
CF Internal – CF No Answer
to
When Call Forward No Answer is activated on your telephone and your
telephone receives internal calls and incoming line calls, your telephone will
ring; if the call is not answered within a predetermined amount of time, the call
will be sent to the CF No Answer destination. The amount of time your
telephone will ring before it forwards is the amount of time set in the Ring No
Answer timer.
Note: If Direct Line Call Forward is activated on you telephone, calls to your
direct line telephone number will not forward to this destination; they will
forward to the direct line CF destination - if activated.
TOSHIBA
VIPedge UG
08/16
VIPedge
Enterprise Manager Personal Administration
Table 8: Call Forward Direct Line Calls (continued)
FIELD
DESCRIPTION
CF Internal – CF Busy or No
Answer to
When Call Forward Busy or No Answer is activated on your telephone and
your telephone receives an internal call or incoming line call the following call
forward operation occurs:
If your telephone is busy on an existing call, new internal calls and incoming
line calls will not ring your telephone; all new calls will be sent directly to the
CF Busy or No Answer destination.
If your telephone is idle, your telephone will ring; if the call is not answered
within a predetermined amount of time, the call will be sent to the CF Busy or
No Answer destination. The amount of time your telephone will ring before it
forwards is the amount of time set in the Ring No Answer timer.
Note: If Direct Line Call Forward is activated on you telephone, calls to your
direct line telephone number will not forward to this destination; they will
forward to the direct line CF destination - if activated.
CF Direct Line Calls – CF
All Calls to
When Direct Line, CF All Calls is activated on your telephone, and you receive
a call on your direct line telephone number, your telephone will not ring; the
call will be sent directly to the CF All Calls destination.
Notes:
1. Internal calls will not forward to the direct line destination. Internal calls only
forward to the “Internal Call and Line Call” destinations.
2. Your telephone may forward even if you do not activate Call Forward; this is
because your system administrator has activated System Call Forward on
your telephone.
CF Direct Line Calls – CF
Busy to
When Direct line CF Busy is activated and your telephone is busy on an
existing call, new calls to your direct line telephone number will not ring your
telephone; direct line calls will be sent directly to the CF Busy destination.
Notes:
1. Internal calls will not forward to the direct line destination. Internal calls only
forward to the “Internal Call and Line Call” destinations.
2. Your telephone may forward even if you do not activate Call Forward; this is
because your system administrator has activated System Call Forward on
your telephone.
CF Direct Line Calls – CF
No Answer to
When Direct Call CF No Answer is activated on your telephone and your
telephone receives a call to your direct line telephone number, your telephone
will ring; if the direct line call is not answered within a predetermined amount of
time, the call will be sent to the CF No Answer destination. The amount of time
your telephone will ring before it forwards is the amount of time set in the Ring
No Answer timer.
Notes:
1. Internal calls will not forward to the direct line destination. Internal calls only
forward to the “Internal Call and Line Call” destinations.
2. Your telephone may forward even if you do not activate Call Forward; this is
because your system administrator has activated System Call Forward on
your telephone.
VIPedge UG
08/16
TOSHIBA
79
VIPedge
Enterprise Manager Personal Administration
Table 8: Call Forward Direct Line Calls (continued)
FIELD
DESCRIPTION
CF Direct Line Calls – CF
Busy or No Answer to
When Call Forward Busy or No Answer is activated on your telephone and
your telephone receives an internal call or incoming line call the following call
forward operation occurs:
If your telephone is busy on an existing call, new calls to your direct line
telephone number will not ring your telephone; all new direct line calls will be
sent directly to the CF Busy or No Answer destination.
If your telephone is idle, your telephone will ring; if the direct line call is not
answered within a predetermined amount of time, the call will be sent to the
CF Busy or No Answer destination. The amount of time your telephone will
ring before it forwards is the amount of time set in the Ring No Answer timer.
Notes:
1. Internal calls will not forward to the direct line destination. Internal calls only
forward to the “Internal Call and Line Call” destinations.
2. Your telephone may forward even if you do not activate Call Forward; this is
because your system administrator has activated System Call Forward on
your telephone.
Speed Dial
Your telephone must have Station Speed Dial numbers enabled by your
System Administrator to provide the Station Speed Dial feature. You can have
a maximum of 100 Station Speed Dial Numbers (up to 32 digits each)
assigned to each station. Only the Speed Dial numbers that are assigned to
you by your System Administrator appear on this screen.
1. Select Speed Dial tab.The Station Speed Dial screen displays.
2. Select the row/number to program.
Note:
Hover over the bubbles located above the parameters to read the
flyover text for information to be entered in each field.
3. Click the Save button.
System Speed Dial
System Info
Display Advisory
Messages
80
All telephones in your system can share a list of up to 800 System Speed Dial
numbers under the exclusive control of the System Administrator. In some
cases, System Speed Dial enables you to reach numbers that you would not
be allowed to dial directly from your telephone. System speed dial is a view
only screen.
This is a view only screen.
Advisory messaging enables you to store an informative message for LCD
telephones that call your telephone. This is view only under System Info.
Also, it shows the flexible access code list with its 130 entries.
TOSHIBA
VIPedge UG
08/16
VIPedge
Enterprise Manager Personal Administration
You can modify your Voice Mail settings using this screen.
Voice Mail
1. Make the appropriate changes.
2. Click the Save button.
Using this menu, you can make changes to the following:
Account Code
•
Change the Message Waiting light for the mailbox.
•
Time zones in which the user normally uses the mailbox.
•
Change your voice mail password.
•
Click on the Question bubble for Help information relating to the different
parameters.
•
Call Screening
•
Follow Me
•
Set up the mailbox to make wake-up calls
Account Codes can be used for a variety of reasons including billing, tracking,
and line restriction applications. Account Codes are assigned in the system as
a fixed length (default is six digits) and are recorded by the system, along with
the details of the calls.
The list of accounting codes that can be verified is limited to 800. Each code
entered may be flagged whether it is to be used for verification prior to the call
be placed or whether it is used for changing the restriction level for that call or
both.
Table 9
Account Code Data
FIELD
DESCRIPTION
Account Code
Enter the code to be used as a valid accounting code that the user will be
expected to dial. The Registered Digit Length (FB02) must be greater than or
equal to the Verified Digit Length (FB01).
Possible values: 4~15 (default = 6)
DRL
This option allows a station user change the DRL assigned to the station (in
Prg.200/260 etc.) by dialing an account code. The DRL of the an account code
will be applied to a call when this Verified Account Code is entered.
Possible values: 0~16 (default = 0)
Notes:
If 0 is set, the DRL of the station will not change when the station dials the
account code - in this case the DRL set for the station in Prg 200/260 etc. will be
applied to the call even if the station dials the account code.
1f 1~16 is set, the DRL of the station will change to the DRL selected here when
the station dials the account code - in this case the DRL set for the station in Prg
200/260 etc.will be overridden to the call.
VIPedge UG
08/16
TOSHIBA
81
VIPedge
Enterprise Manager Personal Administration
Table 9
Account Code Data
FIELD
DESCRIPTION
FRL
This option allows a station user change the FRL assigned to the station (in
Prg.200/260 etc.) by dialing an account code. The FRL of the an account code
will be applied to a call when this Verified Account Code is entered.
Possible values: 0~16 (default = 0)
Notes:
If 0 is set, the FRL of the station will not change when the station dials the
account code - in this case the FRL set for the station in Prg 200/260 etc. will be
applied to the call even if the station dials the account code.
1f 1~16 is set, the FRL of the station will change to the FRL selected here when
the station dials the account code - in this case the FRL set for the station in Prg
200/260 etc. will be overridden to the call.
Network COS
Preferences
This Network COS will be applied to a call when this Verified Account Code is
entered.
Possible values: 0~32 (default = 0)
Using this screen you perform the following functions:
Select the Phone display language
Enterprise Manager display language
Enterprise Manager Color scheme
Email address to be displayed
Enter the Remote Call Forward / DND password
Change your Enterprise Manager User access password
82
TOSHIBA
VIPedge UG
08/16
Index
A~I
Index
A
account codes, 23
forced, 23
verified/non-verified, 23
advisory message default code table, 25
all call page, 43
answer a call, 18
answering calls, 16
attendant, 72
automatic
hold, 19
line selection, 15
automatic hold, 19
B
browser, 11
busy override, 41
buttons
Cnf/Trn, 10
fixed, 8
Hold, 10
navigation, 10
one touch, 73
Redial, 10
shift, 10
speed dial, 10
D
dial directory, 16
directory number, 72
distinctive ringing, 75
do not disturb
override, 41
door lock, 72
drop, 35
E
emergency
page, 43
exclusive hold, 19
executive override, 41
F
features, 72
forced account codes (verified/non-verified), 23
G
C
call control, 72
call forward, 72
any call, 27
direct line calls, 77
internal and line calls, 77
station, 27
call hold, 19
call pickup, 31, 72
call waiting, 42
calling, 16
class of service
override, 42
VIPedge UG
Cnf/Trn, 10
CO line, 72
call transfer, 32
conference
hold, 19
split/join/drop, 35
voice mail, 34
08/16
group pickup, 31
H
handset calling, 16
handsfree answerback, 18
Hold, 10
hold, 19
line hold, 30, 32
hot dialing, 15, 16
I
indicators
83
Index
J~W
LED, 21
J
join, 35
L
LED indicators, 21
line
automatic selection, 15
ringing preference, 15
line button, 32
M
making a call, 16
message waiting light
on another telephone, 20, 39
on phantom ext/MW, 20, 39
Mic button, 9, 19, 40
microphone, 9, 16, 19, 40
microphone cut-off, 40, 46
Msg button/LED, 20
mute, 9, 19
distinctive settings, 75
line preference, 15
ringing line preference, 18
S
security code, 70
shift key, 10
signaling
tone, 15
voice first, 15
speakerphone, 19
speed dial, 10, 73
access codes, 45
names, 45
Spkr button, 16
answering, 18
split, 35
storing speed dial names, 45
T
tone signaling, 15
two (tandem) CO line connection, 34
N
V
names
storing speed dial, 45
navigation key, 10
voice first signaling, 15
voice mail, 72
conference, 34
volume control, 21
voluntary account codes (verified/nonverified), 23
O
One, 72
one touch, 72
one touch button, 73, 74
override
busy, 41
class of service, 42
do not disturb, 41
executive, 41
privacy, 42
override calls, 41
W
web access, 10
P
paging, 31
park
park in orbit, 30
park in orbit, 30
park page, 72
pick up group calls, 31
pickup, 31
privacy
override, 42
R
redial, 10
ringing
84
VIPedge UG
08/16