IBM System Storage TS7620 ProtecTIER Appliance provides greater

IBM Asia Pacific Hardware Announcement
AG12-0106, dated June 4, 2012
IBM System Storage TS7620 ProtecTIER Appliance
provides greater capacity
Table of contents
1
2
2
2
5
6
Overview
Key prerequisites
Planned availability date
Description
Product positioning
Product number
6
7
12
16
17
18
Publications
Technical information
Terms and conditions
Pricing
AP distribution
Corrections
At a glance
IBM® System Storage® TS7620 ProtecTIER® Deduplication Appliance Express®
is designed to improve backup and recovery operations without requiring major
changes to the existing infrastructure.
The TS7620 Appliance Express requires IBM System Storage ProtecTIER Entry
Edition software, and may be configured as a virtual tape library, an OpenStorage
system interfacing with Symantec NetBackup, or as the target for a Common
Internet File System (CIFS) based backup application.
Overview
IBM System Storage TS7620 ProtecTIER Deduplication Appliance Express ,
comprised of the IBM System Storage TS7620 Appliance Express and IBM System
Storage ProtecTIER Entry Edition V3.2, is designed to improve backup and recovery
operations without requiring major changes to the existing infrastructure. This is a
great option for mid-size and enterprise customers with smaller remote offices that
need to address rapid data growth.
Other enhancements included in ProtecTIER V3.2 are designed to provide Simple
Network Management Protocol (SNMP) alerting improvements, and enhancements
to the security interface for the ProtecTIER Manager GUI. When combined with the
TS7620 ProtecTIER Express Model SM2 appliance, ProtecTIER Entry Edition V3.2 can
help deliver up to twice the storage capacity of the TS7610 Model SM1.
ProtecTIER V3.2 continues support for the Symantec NetBackup OpenStorage (OST)
API announced with ProtecTIER V2.5, and for the Virtual Tape Library (VTL) interface
that has been the foundation of ProtecTIER offerings. Supported replication grid
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configurations for ProtecTIER OST and ProtecTIER VTL systems are unchanged with
ProtecTIER V3.2.
IBM System Storage TS7620 ProtecTIER Deduplication Appliance Express includes:
•
IBM ProtecTIER deduplication technology
•
Integrated processing power and disk storage:
–
3U Enclosure with mounting hardware and shelf
–
Fits in standard 19-inch rack
–
Twelve 2 TB Nearline SAS disks
–
–
One Intel Xeon
48 GB RAM
–
Dual port Ethernet card
–
One power cord FC from the SM2 to the frame power supply
–
One external USB SATA DVD-ROM drive and cable (this will sit on the mounting
shelf)
8Gb FC Dual Port HBA - Host (added as a feature code)
–
•
•
TM
E5645 Westmere 6 core 2.4 GHz processor
Virtual tape library functionality emulating:
–
Up to 4 virtual TS3500 tape libraries
–
Up to 64 virtual LTO3 tape drives
–
Up to 8,192 virtual tape cartridges
•
Optional ProtecTIER Internet Protocol (IP) replication to electronically replicate to
an off-site location for improved disaster recovery capabilities
Reduction of data volume through deduplication of up to 25:1
•
Function that is non-disruption, easy to deploy, and easy to scale
Key prerequisites
IBM System Storage ProtecTIER Entry Edition software is loaded on the IBM System
Storage TS7620 ProtecTIER Deduplication Appliance Express to create a TS7620
ProtecTIER Deduplication Appliance solution.
A separate order for System Storage ProtecTIER Entry Edition software is required.
Planned availability date
June 8, 2012
Description
IBM System Storage ProtecTIER Entry Edition V3.2 software combined with TS7620
ProtecTIER Deduplication Appliance Express is a data deduplication and replication
solution that compresses and stores backup data on a disk storage array. This
combined software and hardware solution is referred to as TS7620 ProtecTIER
Deduplication Appliance Express . The replication function allows ProtecTIER systems
to be distributed across sites. To facilitate backup applications that are designed
for use with tape storage, TS7620 Express emulates a TS3500 tape library unit
containing LTO3 tape drives. This emulation capability is designed to help customers
achieve the following operational and throughput efficiencies:
•
Backup window reduction
•
Restoration time reduction
•
Data sharing and resource optimization
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•
Operational efficiency
•
Improved sharing of virtual tape libraries across applications and servers
Data management and advanced features
ProtecTIER Entry Edition is designed with the following data management and
advanced features.
HyperFactor®
ProtecTIER contains HyperFactor data factoring, or data deduplication, technology.
This technology is designed to detect recurring data in multiple backups. The
common data is merged into a single instance store, saving disk space needed
to store multiple backups without sacrificing performance. HyperFactor is a
breakthrough in several ways:
•
•
•
The algorithm used to find the common data between backups does not affect
the backup performance of the virtual tape engine.
HyperFactor avoids the statistical possibility of data corruption due to hash
collisions inherent in products based on hashing algorithms.
Merged data is stored in a format that preserves restore performance.
HyperFactor saves space by taking advantage of the fact that only a very small
percentage of data actually changes from backup to backup. Incremental backups
include all files whose modification dates have changed since the last full or
incremental backup; and full backups back up all data, changed or not. The amount
of space saved is a function of many factors, but mostly of the backup policies
and retention periods, and the variance of the data between them. The more full
backups retained on ProtecTIER , and the more intervening incremental backups,
the more space that will be saved overall.
Replication
Replication provides system backup across sites. The replication function allows
ProtecTIER deployment to be distributed across sites when connected through the
WAN for replication.
Many-to-one and many-to-many replication
ProtecTIER many-to-one replication supports both single node and clustered
ProtecTIER configurations. Many-to-many, bidirectional replication between two to
four Virtual Tape Library (VTL).
It provides the following functionality and support:
•
•
Setting replication performance limits: This feature allows system-wide
physical or nominal limits to be set in order to indicate to the replication engine
the maximal replication transfer rate allowed in the network for a specific
repository. The performance limits refer to overall resource consumption of the
system, and is reflected on to the network transfer rate. Performance limits are
based on the Replication Rate Control (RRC) mechanism. Current RRC is used
when a time frame is not provided and the system replicates continuously. The
enhancement is in the rate calculation. The rate calculation uses performance
limits to understand the maximum rate possible in both levels of system usage
(idle, busy) and then it normalizes the rate accordingly.
Reserving space for hub repository: This feature provides the ability to
exclusively assign a fragment of a hub repository's capacity for local backups.
In large deployments with many spokes replicating, capacity management
might cause a situation where replication is trying to occupy all the space in hub
repository. Since the assumption is that backup has precedence over replication,
this feature has been added so capacity is reserved only for local backup, and
replication cannot be written to this storage fragment. Error notifications appear
in the event the capacity reserved for the local backup or the capacity reserved
for replication on the repository hub is running out of space.
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•
•
•
•
•
Enhanced monitoring of repository space consumption: This enhancement
is displayed in the GUI as a nominal data pie, where a user can get at a glance
the proportion of the chart nominal data out of the repository and the internal
capacity distribution of replication data versus local backup data and free space.
Additional Replication information in Repository cartridge view: This
feature adds cartridge replication properties, such as: last update time and
destination, to a new replication view that adds replication properties for
cartridges which are also displayed in the regular cartridge view. This feature
allows the user to see replication properties for a batch of cartridges, each in a
single row. Sorting capability for the new replication fields was added, to stay on
par with the sorting capabilities for the rest of the cartridge fields.
Disaster Recovery site replaces production site operation: This feature
supports a scenario where a disaster recovery site (the hub) is chosen to replace
one of its spokes permanently. The feature allows the user to take over the
responsibility for the cartridges of the old spoke after running the replace
repository wizard from the Replication Manager.
Enhanced Timeframe support: This feature enhances the repository
timeframe attribute to be a weekly scheduler on a repository level. The
timeframe is a set of 30 minute time intervals across a full week. The user
chooses at which time interval the replication should run during a single week.
The new timeframe also uses the performance limits feature for normalizing the
replication rate when in timeframe.
Command Line Interface (CLI) for Disaster Recovery: This feature adds a
CLI to enable a complex queries to be run on cartridges and provides cartridge
batch move operation during a manual DR procedure. The feature allows the user
to query ProtecTIER in order to obtain a list of cartridges that falls under specific
criteria. The query criteria are cartridge replication properties and cartridge
location properties.
Replication grid
The replication grid is defined as an entity that supports replication between
its members. The replication grid members are ProtecTIER repositories and are
configured using a Replication Manager. The Replication Manager is a software
component that may be installed on a dedicated host or on a ProtecTIER machine.
The Replication Manager should be able to see all the members of all the whole
network the Replication Manager handles on both replication subnets.
A replication grid defines a set of ProtecTIER repositories and actions between them.
The Replication Manager is server software that is separately deployed on a WAN
or ProtecTIER machine. The Replication Manager can manage the configuration of
multiple replication grids in an organization. An agent on each ProtecTIER system
(specifically on every node) interacts with the server and maintains a table of its grid
members.
Important: Be sure to coordinate between the replication sites to ensure that the
servers at all locations are fully configured before using the ProtecTIER Replication
Manager GUI to create the replication grid. Consult with Solution Assurance and
your IBM representative for assistance and information.
Many-to-one replication defines the following two roles in a replication grid:
•
•
Spoke
–
A backup target that can only replicate to a single hub
–
May not be a target for replication
Hub
–
A replication and backup target
–
May receive replication from up to 12 spokes
–
May not replicate to another system except during failback
A group of 1 hub and 1 to 12 spokes is referred to as a topology group. A single grid
may include up to eight hubs and therefore up to eight topology groups. Spokes
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do not need physical connections between them. All repositories need a network
connection to the replication manager server.
Supported replication configurations
TS7620 ProtecTIER Deduplication Express systems may participate in topology
groups with TS7650 Appliances, TS7650G Gateways, and other TS7620 Express
systems.
ProtecTIER Virtual Tape
ProtecTIER Virtual Tape service emulates traditional tape libraries. By emulating
tape libraries, ProtecTIER Virtual Tape enables a transition to disk backup without
having to replace the entire backup environment. The existing backup application
can access virtual robots to move virtual cartridges between virtual slots and drives.
The backup application perceives that the data is being stored on cartridges while
ProtecTIER actually stores data on a deduplicated disk repository on the storage
fabric.
System Storage ProtecTIER Entry Edition emulates up to:
•
4 virtual TS3500 tape libraries
•
64 virtual LTO3 tape drives
•
8,192 virtual tape cartridges
•
64,000 virtual tape slots
•
1,022 virtual Import/Export cells
ProtecTIER Manager
The ProtecTIER Manager application can be installed on one or more workstations,
enabling monitoring of the status of nodes and clusters in the ProtecTIER system,
along with the accompanying repositories and services.
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details
on accessibility compliance can be requested at
http://www.ibm.com/able/product_accessibility/index.html
Product positioning
TS7620 ProtecTIER Deduplication Appliance Express fits neatly into IBM's storage
and tape product portfolio by expanding data protection offerings to the lower end of
mid-size customers.
By enabling storage of up to 25 times more data on a given amount of physical disk
capacity, ProtecTIER greatly changes the economics of data protection.
TS7620 ProtecTIER Deduplication Appliance is designed with capacity, price,
performance, function, and reliability, availability and serviceability (RAS)
characteristics to appeal to the mid-size customer, and to the enterprise customer
with data backup and protection requirements in remote offices.
TS7620 ProtecTIER Deduplication Appliance integrates with and is complementary to
many other IBM hardware and software offerings:
•
•
IBM Tivoli® Storage Manager is fully compatible with TS7620 ProtecTIER
Deduplication Appliance and can take advantage of a TS7620 ProtecTIER
Deduplication Appliance as a target to increase backup performance and
reliability.
IBM tape systems, such as the TS3500 Tape Library, can be used in conjunction
with the TS7620 Appliance to provide a comprehensive end-to-end backup and
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recovery environment that takes advantage of the strengths of both disk and
tape.
Reference information
For information on IBM System Storage ProtecTIER Entry Edition V3.2, refer to
Software Announcement AP12-0183, dated June 04, 2012 .
Product number
Description
Machine
TS7620 Appliance
3959
Dual Port Ethernet Card
8Gb FC Dual Port HBA - Host
2TB HDD - 12 PACK
VTL
OST
FSI
ProtecTIER V3.2 Entry Ed preload
SMB SW capacity 6 TB
SMB SW capacity 12 TB
C13 to 5-15P power cord
C13 to C14 power cord
Model
Feature
SM2
3448(1)
3458(1)
3709
9022(1)
9023(1)
9024
9315
9316
9317
9950(1)
9953(1)
(1) This feature has been previously announced in another product
Publications
The following publications are shipped with the product:
Order
number
Part
number
IBM System Storage TS7620 ProtecTIER
Deduplication Appliance Express
Introduction and Planning Guide, v.3.2
GA32-0913-02
N/A
IBM System Storage TS7620 ProtecTIER
Deduplication Appliance Express
Installation and Setup Guide, v.3.2
GA32-0914-02
95P8931
IBM System Storage TS7610 and TS7620
ProtecTIER Deduplication Appliance
Express Service Guide, v.3.2
GA32-0915-03
95P8933
IBM System Storage TS7610 and TS7620
ProtecTIER Deduplication Appliance
Express - ProtecTIER User's and
Maintenance Guide, v.3.2
GA32-0916-03
N/A
IBM System Storage TS7610 and TS7620
ProtecTIER Deduplication Appliance
Express Publications CD-ROM, v.3.2
LCD7-4787-03
95P8934
IBM System Storage TS7610 and TS7620
ProtecTIER Deduplication Appliance
Express Customer Information Center
CD-ROM
N/A
95P8935
IBM System Storage TS7600 ProtecTIER
Deduplication Appliance Express
Service Information Center CD-ROM
N/A
95P8936
Title
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IBM Publications Center Portal
http://www.ibm.com/shop/publications/order
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items. Extensive
search facilities are provided, as well as payment options via credit card. A large
number of publications are available online in various file formats, which can
currently be downloaded free of charge.
Publications are available on the IBM Publications Center website and are included
on the IBM System Storage TS7610 and TS7620 ProtecTIER Deduplication
Appliance Express Publications CD-ROM, LCD7-4787-03 (part number 95P8934).
No translation is planned for this release.
Services
Global Technology Services
IBM services include business consulting, outsourcing, hosting services, applications,
and other technology management.
These services help you learn about, plan, install, manage, or optimize your IT
infrastructure to be an On Demand Business. They can help you integrate your highspeed networks, storage systems, application servers, wireless protocols, and an
array of platforms, middleware, and communications software for IBM and many
non-IBM offerings. IBM is your one-stop shop for IT support needs.
For details on available services, contact your IBM representative or visit
http://www.ibm.com/services/
For details on available IBM Business Continuity and Recovery Services, contact your
IBM representative or visit
http://www.ibm.com/services/continuity
For details on education offerings related to specific products, visit
http://www.ibm.com/services/learning/index.html
Select your country, and then select the product as the category.
Technical information
EMC conformance
•
Taiwan BSMI CNS13438 (Taiwan EMC Standard)
•
ACA C-Tick (Australia and New Zealand)
Specified operating environment
Physical specifications
3U total rack space
•
Length: 707 mm (27.8 in)
•
Width: 449 mm (17.67 in)
•
Height: 132 mm (5.25 in)
•
Weight: 36 kg (79.2 lb)
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To assure installability and serviceability in non-IBM industry-standard racks,
review the installation planning information for any product-specific installation
requirements.
Operating environment
Operating temperature / Humidity / Altitude:
•
5° to 35° C (50° to 95° F) at 0 to 914 m (0 ft to 3,000 ft)
•
5° to 32° C (50° to 90° F) at 914 to 2,133 m (3,000 ft to 7,000 ft)
•
Relative humidity: 20% to 80%
•
Maximum altitude: 2,133 m (7,000 ft)
Electrical:
•
200 to 240 (nominal) V ac; 50 Hz or 60 Hz; System 8 A
•
Input kilovolt-amperes (kVA) (approximately):
–
Configuration - Off: 0.10 kVA
–
Configuration - On and idle: 0.6 kVA
–
Configuration - On and typical: 1.0 kVA
Btu output:
•
1700 Watts
Noise level horizontal position: 7.2 bels
Equipment approvals and safety:
•
FCC Verified to comply with Part 15 of the FCC Rules, Class A
•
Canada ICES-003, issue 4, Class A
•
IEC/UL 60950-1, 1st Edition
•
CAN/CSA C22.2 No. 60950-1-03
•
GOST
•
NOM-019 *
* This storage system is certified by the respective UL and NOM agencies.
Hardware requirements
General platform prerequisites
A TS7620 Appliance solution with IBM ProtecTIER Deduplication software requires
IBM 3959 Model SM2 hardware with the following features:
VTL configuration:
•
One 8Gb Fibre Channel dual port HBA - Host (feature #3458)
•
One 9022 virtual tape library (feature #9022)
•
One SW Capacity (feature #9316 or #9317)
•
One Power cord (feature #9950 or #9953)
OpenStorage configuration:
•
One dual-port Ethernet card (feature #3448)
•
One 9023 open storage (feature #9023)
•
One SW Capacity (feature #9316 or #9317)
•
One power cord (feature #9950 or #9953)
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FSI configuration:
•
One dual-port Ethernet card (feature #3448)
•
One 9024 File System Interface (feature #9024)
•
One SW Capacity (feature #9316 or #9317)
•
One power cord (feature #9950 or #9953)
Customer provided monitor and keyboard are required for system installation and
maintenance.
ProtecTIER Manager
ProtecTIER Manager is required for service or maintenance of ProtecTIER systems,
and must be installed on a customer provided workstation.
The customer provided workstation must be capable of operating one of the
following operating systems:
•
•
Windows 2003, Windows XP, or Windows 7
Red Hat Enterprise 4 or 5
TM
The workstation must also have:
•
At least 1.2 GB of available disk space
•
At least 256 MB of RAM
The workstation must have access to the ProtecTIER service nodes at IP address
(port 3501 is open on the firewall). ProtecTIER Manager can support more than one
ProtecTIER server. If the ProtecTIER Manager workstation is connected to more that
one ProtecTIER server, they can be connected to a workstation via a switch box
or via a terminal server. The workstation and switch box must be provided by the
customer.
Contact your IBM representative for workstation configuration alternatives.
Supported configurations
TS7620 appliance offers two software configurations with usable repository sizes of
approximately 6 TB and approximately 12 TB.
Tested platforms are listed in the Installation Guide under Release Notes .
Software requirements
Order the following ProtecTIER Entry Edition software license PID and maintenance
PID when the TS7620 Appliance Express hardware is ordered.
•
5639-PTC, ProtecTIER Entry Edition V3.2 software
•
One of the following software maintenance PIDs:
–
5639-TAB 1 year renewal
–
5639-TAC 1 year after license
–
5639-TAD 3 year registration
–
5639-TAE 3 year renewal
–
5639-TAF 3 year after license
–
5639-TAG 2 year registration
–
5639-TAH 4 year registration
–
5639-TAI 5 year registration
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Refer to IBM System Storage ProtecTIER Entry Edition V3.2 Software Announcement
AP12-0183, dated June 04, 2012 .
Operating system prerequisites
The appropriate Linux operating system is included with ProtecTIER Appliance
Edition V3.2 software and is loaded on the TS7650 Appliance with your initial order.
TM
Connectivity prerequisites
The supported Fibre Channel switches are listed in the System Storage Operation
Center (SSIC) located at
http://www-03.ibm.com/systems/support/storage/config/ssic/
If this IBM System Storage TS7620 ProtecTIER Deduplication Appliance Express
is to be accessed via ProtecTIER Manager installed on another computer, network
connections must be configured to allow access.
Compatibility
The IBM System Storage TS7620 ProtecTIER Appliance Express emulates, in both
stand-alone and clustered configurations, the IBM System Storage TS3500 tape
TM
library with IBM Ultrium 3 Tape Drives.
Limitations
ProtecTIER Entry Edition V3.2 software is only supported for installation on TS7620
ProtecTIER Deduplication Appliance Express hardware (3959 Model SM2).
A TS7620 Express system serving as a replication hub may only support four
spokes.
Planning information
Customer responsibilities
Physical planning is a customer responsibility. Detailed planning information is in
the IBM System Storage TS7610 and TS7620 ProtecTIER Deduplication Appliance
Express Publications CD-ROM, LCD7-4787-03 (part number 95P8934).
This product is customer installable. This product can be easily installed in frame
space at or below 52 inches. If installations are planned for higher frame space,
it is recommended that the local service delivery center be contacted to have an
IBM Service representative install the product under a local contract. This product
carries limited on-site support, with mandatory CRU. The product must be installed
at a reasonable height (52 inches or less) to enable easy access to CRUs. Products
installed in higher frame space present accessibility problems. Should the customer
desire IBM to service this hardware, warranty service upgrades are available.
Two person install: The total weight of this system is approximately 60 lbs and
requires two people to install when fully assembled.
One person install: One person can install this if the twelve 1 TB HDDs and
the two power supplies are removed making the total weight of the system
approximately 39 lbs. The twelve 1 TB HDDs must be reinstalled in the order they
were removed.
This product may not be certified in your country for connection by any means
whatsoever to interfaces of public telecommunications networks. Further certification
may be required by law prior to making any such connection. Contact IBM for
information.
You are responsible for downloading or obtaining from IBM , and installing
designated Machine Code (microcode, basic input/output system code (called BIOS),
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utility programs, device drivers, and diagnostics delivered with an IBM machine) and
other software updates in a timely manner from an IBM Internet website or from
other electronic media, and following the instructions that IBM provides. You may
request IBM to install Machine Code changes; however, you may be charged for that
service.
Cable orders
Customer has to provide Fibre Channel cables for ProtecTIER VTL systems to
connect TS7620 ProtecTIER Deduplication Appliance Express and backup host.
Direct customer support
Eligible customers can obtain installation and usage assistance through ASK Support
using the search words TS7620, 3959-SM2, or 5639-PTC.
IBM Global Services
IBM Technical Support Services provides comprehensive hardware and software
support including hardware and software implementation for the IBM System
Storage TS7620 ProtecTIER Deduplication Appliance Express . Technical Support
Services are designed to support your installations of IBM Virtualization Engine
hardware and software. Offering the best solutions for storage management and
data migration, IBM Technical Support Services can assist you in developing and
deploying storage solutions to enable your success and satisfaction. For more
information, contact your IBM representative or Business Partner.
Security, auditability, and control
This product uses the security and auditability features of host hardware, host
software, and/or application software to which it is attached.
The customer is responsible for evaluation, selection, and implementation of security
features, administrative procedures, and appropriate controls in application systems
and communications facilities.
IBM Electronic Services
IBM has transformed its delivery of hardware and software support services to
help you achieve higher system availability. Electronic Services is a Web-enabled
solution that offers an exclusive, no-additional-charge enhancement to the service
and support available for IBM servers. These services are designed to provide
the opportunity for greater system availability with faster problem resolution
and preemptive monitoring. Electronic Services comprises two separate, but
complementary, elements: Electronic Services news page and Electronic Services
Agent.
The Electronic Services news page is a single Internet entry point that replaces the
multiple entry points traditionally used to access IBM Internet services and support.
The news page enables you to gain easier access to IBM resources for assistance in
resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on
your server. It monitors events and transmits system inventory information to IBM
on a periodic, client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM . Early knowledge about potential problems
enables IBM to deliver proactive service that may result in higher system availability
and performance. In addition, information collected through the Service Agent is
made available to IBM service support representatives when they help answer your
questions or diagnose problems. Installation and use of IBM Electronic Service Agent
for problem reporting enables IBM to provide better support and service for your
IBM server.
TM
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To learn how Electronic Services can work for you, visit
http://www.ibm.com/support/electronic
Terms and conditions
Volume orders: Contact your IBM representative.
Warranty period
One year
An IBM part or feature installed during the initial installation of an IBM machine is
subject to a full warranty effective on the date of installation of the machine. An
IBM part or feature that replaces a previously installed part or feature assumes the
remainder of the warranty period for the replaced part or feature. An IBM part or
feature added to a machine without replacing a previously installed part or feature
is subject to a full warranty effective on its date of installation. Unless specified
otherwise, the warranty period, type of warranty service, and service level of a part
or feature are the same as those for the machine in which it is installed.
Extended Warranty Service
This product is provided with one year of standard warranty. For your convenience,
IBM has provided additional year(s) of extended warranty services to make this
offering. Please consult with your advisors about the appropriate financial treatment
for this offering.
Warranty service
If required, IBM provides repair or exchange service depending on the types
of warranty service specified for the machine. IBM will attempt to resolve your
problem over the telephone, or electronically via an IBM website. Certain machines
contain remote support capabilities for direct problem reporting, remote problem
determination, and resolution with IBM . You must follow the problem determination
and resolution procedures that IBM specifies. Following problem determination, if
IBM determines on-site service is required, scheduling of service will depend upon
the time of your call, machine technology and redundancy, and availability of parts.
If applicable to your product, parts considered Customer Replaceable Units (CRUs)
will be provided as part of the machine's standard warranty service.
Service levels are response-time objectives and are not guaranteed. The specified
level of warranty service may not be available in all worldwide locations. Additional
charges may apply outside IBM's normal service area. Contact your local IBM
representative or your reseller for country-specific and location-specific information.
CRU and IBM On-site Service
IBM will repair the failing machine at your location and verify its operation. You
must provide a suitable working area to allow disassembly and reassembly of
the IBM machine. The area must be clean, well lit, and suitable for the purpose.
The following on-site response-time objectives are available as warranty service
upgrades for your machine. The customer must provide a workstation with a
running copy of the ProtecTIER Manager GUI. A Keyboard and Monitor must also be
available.
CRU Service
IBM provides replacement CRUs to you for you to install. CRU information and
replacement instructions are shipped with your machine and are available from IBM
upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a
Tier 2 (optional) CRU.
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Tier 1 (mandatory) CRU
Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility.
If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Tier 2 (optional) CRU
You may install a Tier 2 CRU yourself or request IBM to install it, at no additional
charge.
Based upon availability, CRUs will be shipped for next business day (NBD) delivery.
IBM specifies, in the materials shipped with a replacement CRU, whether a defective
CRU must be returned to IBM . When return is required, return instructions and
a container are shipped with the replacement CRU. You may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
The following parts have been designated as Tier 1 CRUs:
•
3.0V Battery
•
•
Intel Dual Port Ethernet adapter
850 WDC Power supply
•
Fan
•
2TB NL SAS Hard disk drive
•
8GB DIMM Module
•
Battery backup
•
2.8M Power cord
•
USB Portable DVD/RW Kit
•
Mounting tray (support tray)
•
Air flow plastics
•
Rails for tray (No screws)
TM
On-site Service
This product carries limited on-site support, with mandatory CRU. The product
must be installed at a reasonable height (52 inches or less) to enable easy access
to CRU's. Products installed in higher frame space present accessibility problems.
Should the customer desire IBM to service this hardware, warranty service upgrades
are available.
FRU list:
•
HBA Emulex
•
LSI MegaRAID SAS9280-4i4e
•
LSI MegaRAID SAS9240-4i
•
Chassis FRU
•
500 GB Boot HDD
•
Dual Boot Drive Cage assembly
•
RAID SAS Expander mini-SAS cable
•
Fan tray
•
9 hours per day, Monday through Friday, excluding holidays, next business day
response. Calls must be received by 5 p.m. local time in order to qualify for next
business day response.
Warranty service
IBM is now shipping machines with selected non-IBM parts that contain an IBM field
replaceable unit (FRU) part number label. These parts are to be serviced during the
IBM machine warranty period. IBM is covering the service on these selected nonIBM Asia Pacific Hardware Announcement AG12-0106
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13
IBM parts as an accommodation to their customers, and normal warranty service
procedures for the IBM machine apply.
Warranty service upgrades
During the warranty period, warranty service upgrades provide an enhanced level of
On-site Service for an additional charge. Service levels are response-time objectives
and are not guaranteed. See the Warranty services section for additional details.
IBM will attempt to resolve your problem over the telephone or electronically by
access to an IBM website. Certain machines contain remote support capabilities
for direct problem reporting, remote problem determination, and resolution with
IBM . You must follow the problem determination and resolution procedures that
IBM specifies. Following problem determination, if IBM determines on-site service
is required, scheduling of service will depend upon the time of your call, machine
technology and redundancy, and availability of parts.
Maintenance service options
Customer Replaceable Unit (CRU) Service
If your problem can be resolved with a CRU (for example, keyboard, mouse,
speaker, memory, or hard disk drive), and depending upon the maintenance service
offerings in your geography, IBM will ship the replacement CRU to you for you to
install. CRU information and replacement instructions are shipped with your machine
and are available from IBM upon your request.
Based upon availability, CRUs will be shipped for next business day delivery. IBM
specifies, in the materials shipped with a replacement CRU, whether a defective
CRU must be returned to IBM . When return is required, 1) return instructions and a
container are shipped with the replacement CRU, and 2) you may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
CRUs may be provided as part of the machine's standard maintenance service
except that you may install a CRU yourself or request IBM installation, at no
additional charge, under any of the On-site Service levels specified above.
Available offerings are:
•
•
9 hours per day, Monday through Friday, excluding holidays, 4 hour average,
same business day response
24 hours per day, 7 days a week, 4 hour average response
•
24 hours per day, 7 days a week, 2 hour average response
Customer Replaceable Units (CRUs) may be provided as part of the machine's
standard warranty CRU Service except that you may install a CRU yourself or
request IBM installation, at no additional charge, under one of the On-site Service
levels specified above. For additional information on the CRU Service, see the
warranty information.
Maintenance services
If required, IBM provides repair or exchange service depending on the types of
maintenance service specified for the machine. IBM will attempt to resolve your
problem over the telephone or electronically, via an IBM Web site. Certain Machines
contain remote support capabilities for direct problem reporting, remote problem
determination, and resolution with IBM . You must follow the problem determination
and resolution procedures that IBM specifies. Following problem determination, if
IBM determines on-site service is required, scheduling of service will depend upon
the time of your call, machine technology and redundancy, and availability of parts.
Service levels are response-time objectives and are not guaranteed. The specified
level of maintenance service may not be available in all worldwide locations.
Additional charges may apply outside IBM's normal service area. Contact your local
IBM Asia Pacific Hardware Announcement AG12-0106
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IBM representative or your reseller for country and location-specific information. The
following service selections are available as maintenance options for your machine
type.
On-site Service
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well lit, and suitable for the purpose.
Service levels are:
•
•
9 hours per day, Monday through Friday, excluding holidays, next business day
response
9 hours per day, Monday through Friday, excluding holidays, 4 hour average
response
24 hours per day, 7 days a week, 4 hour average response
•
24 hours per day, 7 days a week, 2 hour average response
•
Machine Exchange Service
IBM will initiate shipment of a replacement machine to your location. You are
responsible for its installation and verification of operation. You must pack the failed
machine into the shipping container that contained the replacement machine and
return the failed machine to IBM . Transportation charges, both ways, are paid by
IBM . You may be charged for the replacement machine if IBM does not receive the
failed machine within 15 days of your receipt of the replacement.
Non-IBM parts service
Under certain conditions, IBM provides services for selected non-IBM parts at no
additional charge for machines that are covered under warranty service upgrades or
maintenance services.
This service includes hardware problem determination (PD) on the non-IBM parts
(for example, adapter cards, PCMCIA cards, disk drives, memory) installed within
IBM machines and provides the labor to replace the failing parts at no additional
charge.
If IBM has a Technical Service Agreement with the manufacturer of the failing part,
or if the failing part is an accommodations part (a part with an IBM FRU label), IBM
may also source and replace the failing part at no additional charge. For all other
non-IBM parts, customers are responsible for sourcing the parts. Installation labor is
provided at no additional charge, if the machine is covered under a warranty service
upgrade or a maintenance service.
Warranty service upgrades
Usage plan machine
No
IBM hourly service rate classification
Two
When a type of service involves the exchange of a machine part, the replacement
may not be new, but will be in good working order.
Field-installable features
Yes
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Model conversions
No
Machine installation
Customer setup. Customers are responsible for installation according to the
instructions IBM provides with the machine.
Graduated program license charges apply
No
Licensed machine code
IBM Machine Code is licensed for use by a customer on the IBM machine for
which it was provided by IBM under the terms and conditions of the IBM License
Agreement for Machine Code, to enable the machine to function in accordance with
its specifications, and only for the capacity authorized by IBM and acquired by the
customer. You can obtain the agreement at
http://www.ibm.com/servers/eserver/support/machine_warranties/
machine_code.html
IBM may release changes to the Machine Code. IBM plans to make the Machine
Code changes available for download from the IBM System Storage technical
support website
http://www.ibm.com/servers/storage/support/
You may also obtain updated code by contacting your IBM representative.
If the machine does not function as warranted and your problem can be resolved
through your application of downloadable Machine Code, you are responsible for
downloading and installing these designated Machine Code changes as IBM specifies.
If you would prefer, you may request IBM to install downloadable Machine Code
changes; however, you may be charged for that service.
Educational allowance
Educational allowance: A reduced charge is available to qualified education
customers. The educational allowance may not be added to any other discount or
allowance.
The educational allowance is 15% for the products in this announcement.
Pricing
For all local charges, contact your IBM representative.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to
assist them in acquiring IT solutions. Offerings include financing for IT acquisition,
including hardware, software, and services, from both IBM and other manufacturers
or vendors. Offerings (for all customer segments: small, medium, and large
enterprise), rates, terms, and availability can vary by country. Contact your local
IBM Global Financing organization or visit
http://www.ibm.com/financing
IBM Global Financing offerings are provided through IBM Credit LLC in the United
States, and other IBM subsidiaries and divisions worldwide to qualified commercial
IBM Asia Pacific Hardware Announcement AG12-0106
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16
and government customers. Rates are based on a customer's credit rating, financing
terms, offering type, equipment type, and options, and may vary by country. Other
restrictions may apply. Rates and offerings are subject to change, extension, or
withdrawal without notice.
Financing solutions from IBM Global Financing can help you stretch your budget
and affordably acquire the new product. But beyond the initial acquisition, our endto-end approach to IT management can also help keep your technologies current,
reduce costs, minimize risk, and preserve your ability to make flexible equipment
decisions throughout the entire technology life cycle.
AP distribution
Country/region
AP IOT
ASEAN*
India/South Asia**
Australia
People's Republic of China
Hong Kong S.A.R of the PRC
Macao S.A.R of the PRC
Taiwan
Korea
New Zealand
Japan IOT
Japan
Announce
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
*
Brunei Darussalam, Indonesia, Cambodia, Lao People's Democratic
Republic, Malaysia, Philippines, Singapore, Thailand, and Vietnam
** Bangladesh, Bhutan, India, Sri Lanka, Maldives, Nepal, and
Afghanistan
Trademarks
Electronic Service Agent is a trademark of IBM Corporation in the United States,
other countries, or both.
IBM, System Storage, ProtecTIER, Express, HyperFactor and Tivoli are registered
trademarks of IBM Corporation in the United States, other countries, or both.
Intel Xeon and Intel are trademarks of Intel Corporation or its subsidiaries in the
United States and other countries.
Windows is a trademark of Microsoft Corporation in the United States, other
countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other
countries, or both.
Other company, product, and service names may be trademarks or service marks of
others.
Terms of use
IBM products and services which are announced and available in your country
can be ordered under the applicable standard agreements, terms, conditions,
and prices in effect at the time. IBM reserves the right to modify or withdraw this
announcement at any time without notice. This announcement is provided for
your information only. Reference to other products in this announcement does not
necessarily imply those products are announced, or intend to be announced, in your
country. Additional terms of use are located at:
http://www.ibm.com/legal/us/en/
IBM Asia Pacific Hardware Announcement AG12-0106
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For the most current information regarding IBM products, consult your IBM
representative or reseller, or visit the IBM worldwide contacts page
http://www.ibm.com/planetwide/
Corrections
(Corrected on July 20, 2012)
The Overview and Physical specifications sections have been updated.
(Corrected on June 21, 2012)
The description for feature number 3709 has been updated in the Product number
section.
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