installation, instruction and service manual

PLATINUM SMART-HEAT™
ELECTRIC HEATER SERIES II
BY BROMIC
INSTALLATION, INSTRUCTION
AND SERVICE MANUAL
AVAILABLE IN 2300W VERSION
! IMPORTANT
Original Instructions
Version 3.0 AU
READ THIS MANUAL CAREFULLY.
SEE INSIDE COVER FOR IMPORTANT
INFORMATION ABOUT THIS MANUAL. KEEP
INSTRUCTION WITH APPLIANCE FOR FUTURE
REFERENCE.
! IMPORTANT
This manual contains important information about the installation, operation, and
maintenance of Platinum Smart-Heat™ Electric Heaters. Please pay close attention to
the important safety information shown throughout this instruction manual. Any safety
information will be accompanied by the following safety alert symbols:
! DANGER,
! WARNING, ! IMPORTANT
• READ THIS MANUAL CAREFULLY before installing or
servicing this product.
• Improper installation, operation, or maintenance can result in
death, severe injury, or property damage.
• This appliance is intended for fixed installation with 220240V AC single-phase power supply.
• Installation MUST be carried out by a licensed and authorised
technician in accordance with local electrical codes.
• This product is intended for domestic and commercial use.
• Australian Registered Design 366537. International
Registered Designs Pending.
International Registered Designs Pending .
Correct Disposal of this product
This marking indicates that this product
should not be disposed with other household
wastes throughout the EU. To prevent possible
harm to the environment or human health
from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of
material resources. To return your used device,
please use the return and collection systems
or contact the retailer from whom the product
was purchased so that they may organise
environmentally safe recycling.
Head Office: 10 Phiney Place, Ingleburn, NSW 2565 Australia
Telephone: 1300 276 642 (within Australia) or +61 2 9748 3900 (from overseas) Fax: +61 2 9748 4289
Email: info@bromicheating.com Web: www.bromicheating.com
Note: Bromic Pty Ltd reserves the right to make changes to specifications, parts, components and equipment without prior notification.
This installation, operation and service manual may not be reproduced in any form without prior written consent from Bromic Pty Ltd.
2
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CONTENTS
IMPORTANT NOTES & WARNINGS
4
PRODUCT OVERVIEW
5
PRODUCT DESCRIPTION
5
SPECIFICATIONS
5
PRODUCT FEATURES
5
HEATER INSTALLATION INSTRUCTIONS
6
CEILING & WALL MOUNTING
6
CEILING RECESS
9
TUBE SUSPENSION
10
ELECTRICAL INSTALLATION
11
SERVICING
11
TROUBLESHOOTING
11
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3
IMPORTANT NOTES AND WARNINGS
!
inspected by a qualified and licenced service person.
•
IMPORTANT - Installation MUST be carried out by a
licensed and authorised person.
•
•
Improper installation, adjustment, or alteration and failure
to follow the warnings and instructions in this manual could
result in severe personal injury, death or property damage.
Do not perform maintenance until heater has been turned
off, power disconnected, and heater temperature has
cooled to room temperature.
•
Certain materials or items, when stored under or near the
appliance, will be subjected to radiant heat and could be
seriously damaged. Combustible materials eg. walls, floors,
furniture, fixtures and plants must be kept a minimum of
1000mm from the heater.
•
Clothing or other flammable materials should not be hung
from the heater or placed on or near the heater.
•
Be sure the heater is not facing the ceiling or flammable or
combustible substances/materials.
•
This radiant heater is NOT intended to be installed on
recreational vehicles and/or boats.
•
Do not attempt to alter the unit in any manner.
•
Remove transit protection before use.
•
Never operate the heater in an explosive environment such
as areas where petrol or other flammable liquids or vapours
are stored.
•
Do not paint any surface of the heater.
•
Check for damage to the appliance regularly. The heater
must not be used if the glass panel or any other part of the
heater is damaged. If damage to the appliance is suspected,
discontinue use immediately and contact the supplier or
qualified person to repair.
After unpacking, make sure the appliance shows no signs
of visible damage or tampering. If the appliance appears
damaged, contact the place of purchase for assistance.
•
•
The manufacturer is not responsible for any damage
resulting from improper use. The manufacturer emphasises
that this appliance should be used in a responsible manner
and that all procedures, warnings, and safety instructions
contained in this booklet should be followed strictly.
The installer is to ensure that the requirements of the
local authority, local electrical installation code, municipal
building codes, and any other relevant statutory regulations
are carried out.
•
Do not place articles on or against this appliance.
•
Do not use or store flammable materials near this appliance
•
This installation, operation and service manual should not
be removed from the site of installation. Installer should
leave manual with the customer for future reference.
•
A minimum safety distance of 1000mm should always be
left in front of the appliance.
•
This unit must be mounted at a minimum of 1800 mm
above the floor.
•
The appliance must not be located immediately below or
in front of an electrical socket outlet. Heat radiated from
the appliance may damage the electricity outlet or plug if
placed incorrectly.
•
•
4
WARNING
Any guard or other protective device removed for servicing
(conducted by an authorised person) must be replaced
before operating the heater.
This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if
they have been given supervision or instruction concerning
use of the appliance in a safe way and understand the
hazards involved.
•
Heaters are not intended to be installed in wardrobes.
•
Children shall not play with the appliance.
•
Cleaning and user maintenance shall not be made by
children without supervision.
•
Children of less than 3 years should be kept away unless
continuously supervised.
•
Some parts of this product can become very hot and cause
burns. Particular attention has to be given where children
and vulnerable people are present.
•
Keep packaging materials out of reach of children
•
Do not spray aerosols or flammable materials in the vincinty
of this appliance while it is in operation
•
Installation and repair must be carried out by a qualified
and licenced service person only. The heater should be
inspected before use and at least annually serviced and
•
•
This appliance must only be used on a 220-240V AC singlephase power supply.
•
Do not touch the heating surface at any time, even when
the heater is turned off and has cooled down.
•
Do not touch the heater with wet hands at any time.
•
If the appliance has not been used, or will not be used, for a
long period of time, disconnect power supply
•
At the end of this product’s useful life, it must not be
disposed of as domestic waste, but must be taken to
a collection centre for waste electrical and electronic
equipment. It is the user’s responsibility to dispose of this
appliance through the appropriate channels at the end
of its useful life. Failure to do so may incur the penalties
established by laws governing waste disposal. Proper
differential collection, and the subsequent recycling,
processing and environmentally compatible disposal of
waste equipment avoids unnecessary damage to the
environment and possible related health risks, and also
promotes recycling of the materials used in the appliance.
For further information on waste collection and disposal;
contact your local waste disposal service or the place of
purchase.
•
In case of direct connection to a supply line, a bipolar circuit
breaker with contact opening distance of at least 3mm
must be fitted upstream from the supply line. Contact an
authorised service technician if you are unsure if you have a
circuit breaker installed on the premises.
•
Do not install the heater directly near a bathtub, shower
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IMPORTANT NOTES AND WARNINGS CONTINUED ...
or swimming pool. Any switches or controls must not
be within reach of a person in the bathtub, shower or
swimming pool.
•
To maintain Ingress Protection Rating (IPX4), only IP44
rated conduit fittings should be used for electrical
installation.
•
This product does not have a switch for electrical
disconnection. A means for disconnection of the heater
must be incorporated in the fixed wiring according to the
local electrical codes.
•
If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons
in order to avoid a hazard.
•
•
This heater is not equipped with a device to control the
room temperature. Do not use this heater in small rooms
when they are occupied by persons not capable of leaving
the room on their own, unless constant supervision is
provided.
Do not bend the electrical connection to the power supply.
•
Keep the cable away from sharp edges during handling and
installation.
•
Do not pull on the cable or subject it to traction force.
•
Avoid physical shock & impact to the heater when handling.
•
Do not apply any pressure on the glass surface.
•
Keep the electrical connection area to the power supply
clean.
•
Ensure that the heating unit is not directly exposed to rain
or water contact.
•
Do not install or use the heater in any way other that
indicated in the instruction leaflet.
•
If any part of the instruction manual is missing or damaged,
contact Bromic for a complete version.
•
If you are unsure of any aspect of the installation, contact
Bromic for advice.
PRODUCT OVERVIEW
The Platinum Smart-Heat™ Electric is designed to provide efficient spot heating for commercial and
residential applications.
The heaters are built with corrosion resistant materials, have electrical approval in Australia, and are rated to
IPX4 water Ingress Protection. Making the Platinum Smart-Heat™ Electric the perfect solution for a variety of
indoor and outdoor heating applications.
SPECIFICATIONS
Model
2300W
Part no.
BH0320004
Heat Output (Watts)
2300W
Power connection required (Volts/Amps)
220-240V - A.C. - 50/60Hz
Dimensions (WxHxDmm)
838 x 177 x 54 mm
Weight (kg)
7.5kg
Finish
Brushed Stainless Steel 304
Approval
Global-Mark GMA-103279-EA-001
PRODUCT FEATURES
▪▪ Ultra-thin and stylish design
▪▪ Efficient directional spot heating
▪▪ Heat Zones — one or more heaters can be switched
on and off simultaneously from a single remotelocated switch
▪▪ Platinum Smart-Heat™ Electric Heaters can also be
integrated into smart control systems
▪▪ Wind resistant & IPX4 water protection rating
▪▪ Suitable for outdoor and indoor heating applications
such as restaurants, cafes, bars and clubs, factories,
office spaces, designated smoking areas, public
areas, hotels and more
▪▪ Standard Mounting - included with heater
▪▪ Optional Mounting - purchased separately from
heater:
▪▪ Ceiling Recess
▪▪ Tube Suspension
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5
HEATING INSTALLATION INSTRUCTIONS
CEILING & WALL MOUNTING
Heaters must be installed according to the
minimum installation clearances shown in these
diagrams
Minimum distance between heaters measured
from edge of heater must be at least 500mm.
•
•
Minimum distance from edge of heaters to
any adjacent walls must be at least 250mm.
Heaters must be away from the fourth wall.
CEILING MOUNTING
WALL MOUNTING
CEILING
150
CEILING
215
•
2400
1800
2400
2615
250
FLOOR
FLOOR
!
WARNING
This heater MUST be permanently installed by
an authorised/licenced person. Do not perform
maintenance, or carry out installation or assembly
procedure while electrical power is switched on. Wait
2 hours after switching off the heater before handling.
6
!
WARNING - Outdoor Installation
Ensure that the heating unit is not directly exposed
to rain or water contact. For longest product life and
to maintain product appearance, mount heater under
cover and protect from rain and weather.
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HEATING INSTALLATION INSTRUCTIONS CONTINUED...
OPTION 1
To exit the cable through the side of the wall
mounting bracket, start from step 1.
1. Unscrew and remove plug-in wall bracket (a).
e
b
2. Attach extra supplied cable gland into the same
hole from the outside of the bracket. Fasten in
place
with the metal cable gland nut from inside the
bracket
(b).
NOTE: Continue to step 3 below
Optional: Cable exit through wall
bracket
To exit the cable through the wall bracket directly
into your ceiling or wall cavity, start from step 3.
3. Attach mounting bracket to ceiling or wall using
fasteners appropriate for the surface (c). Ensure
the bracket is firmly secured with fasteners in all
4 holes before proceeding. For wall mounting ,
ensure the silver plug or cable gland (a) is facing
upwards.
a
c
110
80
OPTION 2
!
WARNING: The bracket mounting surface
MUST be protected from rain. This is necessary
to stop water entering the bracket & maintain
IPX4rating.
Wall mount
4. Ensure M6x14mm screws are inserted into both
sides of heater bracket with 6mm of the threaded
shaft exposed under the screw head (d).
Ceiling mount
d
5. For cable exit through the side of the wall
bracket: feed heater power cable through cable
gland in wall bracket (e).
f
NOTE: This is easier when the top of the cable
gland is
completely removed when feeding the cable
through the bracket. The cap can then be inserted
onto the cable for fastening.
6. For cable exit into the ceiling or wall cavity:
make a small hole in the black foam on the bracket
mounting surface to pass the cable through. Make
electrical connection now or feed cable into wall
or ceiling for subsequent connection (f). This is
described under ‘Electrical Installation’ on page 11.
g
7. Insert heater bracket into mounting bracket by
hooking M6 screws into place in mounting slots
(g).
Cable exit into wall cavity
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7
9. Fit the smaller cover over the heater bracket so that the slots pass over the
shafts of the
M6x14mm mountingINSTRUCTIONS
screws (i). Fit the larger
cover over the
HEATING
INSTALLATION
CONTINUED...
smaller cover in the same way from the opposite side of the bracket (j).
8. To fix heater at desired angle, fully insert M3x10mm positioning screws (included with wall bracket) on
Use angled covers if heater is angled. Use straight covers if heater is not
both sides of mounting bracket whilst holding heater in the desired position (h). The heater can positioned
angled.
straight,
or be angled 30deg either way.
Tighten
firmly,soensuring
covers
fit snugly
against
the
9. 10.
Fit the
smaller mounting
cover over thescrews
heater bracket
that the slots
pass over
the shafts
of the M6x14mm
bracket
on (i).
all Fit
sides
(k). cover over the smaller cover in the same way from the opposite side of
mounting
screws
the larger
the bracket (j). Use angled covers if heater is angled. Use straight covers if heater is not angled.
10. Tighten mounting M6 screws firmly, ensuring covers fit snugly against the bracket on all sides (k).
h
h
i
i
j
j
k
k
Angle bracket option
8
Straight bracket option
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HEATING INSTALLATION INSTRUCTIONS CONTINUED...
CEILING RECESS (SOLD SEPARATELY)
!
WARNING
!
WARNING
Instructions below are suitable for ceiling surfaces
10-30mm thick. For ceiling surfaces thicker than
30mm, contact Bromic for alternative installation
options.
The heater shall, under no circumstance, be covered
with insulating material or similar material.
!
WARNING
!
!
WARNING
Minimum vertical ceiling space clearance between
the heater frame and ceiling surface must be 250mm.
Minimum horizontal ceiling space clearance measured from each edge of ceiling cut out must be
500mm.
Minimum distance between heaters measured from
edge of ceiling cut out must be 500mm.
WARNING
Joists, beams and rafters shall not be cut or notched
to install the heater.
In ceiling recess installation, the heater must be
completely protected against water contact from above.
0
23
.1
/9
"
87
0/
1. Prepare ceiling cut-out with dimensions 870mm x 230mm
to fit ceiling recess frame (a). Heater must be installed with
heater surface at least 2400mm above the floor level, with
500mm clearance to the nearest wall on all sides of the
heater.
34c
.2"
a
2. From below, bring ceiling frame up and into ceiling cutout.
Fasten ceiling frame into cut-out at both ends and centre
using appropriate screws (b). Which locator hole to use is
dictated by the thickness of the ceiling surface. The fastening
screws must be inserted into a strong
material that can easily support the weight of the heater. Your
installation may require re-enforcing before the frame can be
safely installed.
b
d
3. Unscrew and remove plug-in wall bracket. Attach extra
supplied cable gland into the same hole from the outside of
the bracket. Fasten in place with metal cable gland nut from
inside the bracket (c).
c
4. Feed heater power cable through cable gland from inside
of wall bracket (d).
5. Ensure M6x14mm screws are inserted into either side of
heater bracket with 6mm of the threaded shaft exposed
under the screw head. (e).
e
d
6. Insert heater bracket into mounting bracket by hooking M6
screws into place in mounting slots (f).
f
7. Fix heater to bracket in straight position using M4x10mm
positioning screws on either side of mounting bracket (g).
Ensure M6 screws are sitting fully in the mounting slots (as if
the heater were hanging from the
wall bracket).
e
8. Fit the smaller, straight cover over the heater bracket so
that the slots pass over the shafts of the M6x14mm mounting
screws (h). Fit the larger cover over the smaller cover in the
same way from the opposite side of
the bracket (i).
g
g
9. Tighten mounting screws firmly, ensuring covers fit snugly
against the bracket on all sides (j).
h
h
10. Firmly tighten cable gland in wall bracket so that cable
does not move when pulled.
i
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i
9
the 4 M5 screws and nuts provided (k).
HEATING INSTALLATION INSTRUCTIONS CONTINUED...
12. Remove the 4 M5 screws fastening the heater
mounting bracket to the back of the heater. Re-insert the
screws with both halves of the ceiling support bracket in
place and tighten firmly. (l)
13. Make electrical connection from heater to power
supply. This
is described under 'Electrical Installation'
CEILING RECESS (SOLD
SEPARATELY)
k
11. Attach the bracket end-cap to the wall bracket using the
4 M5 screws and nuts provided (k).
j
l
12. Carefully remove the 4 M5 screws fastening the heater
mounting bracket to the back of the heater. Be careful not
to move or put any force on the bracket.
Place
theof 2heater
halves
14. Raise one
long side
up into ceiling
frameover
cavity &
thenscrewholes.
raise whole heater into cavity.
of the ceilling recess mounting plate
the
(m)
Re-insert the screws & tighten firmly. (l)
15. Rotate the heater into level position in the
ceiling cavity (n) and then lower down onto the
ceiling frame . Ensure the heater brackets are
13. Make electrical connection from
heater
toceiling
power
supply.
hooked
over the
frame
and sitting in the
on both sides. (o)
This is described under ‘Electricalslots
Installation’
m
14. Raise one long side of heater up into ceiling frame cavity
& then raise whole heater into cavity. (m)
15. Rotate the heater into level position in the ceiling cavity
(n) and then lower down onto the ceiling frame . Ensure
the heater brackets are hooked over the ceiling frame and
sitting in the slots on both sides. (o)
o
TUBE SUSPENSION
•
Heater must be installed with heater surface at
least 2400mm above the floor level.
•
Installation is identical to ‘Ceiling & Wall Mounting’
above.
•
Use ceiling bracket (sold separately) instead of
mounting bracket supplied with heater.
•
Ceiling pole only suitable for ceiling mounting. Do
not wall mount.
10
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n
ELECTRICAL INSTALLATION
!
WARNING
ELECTRICAL INSTALLATION
This heater MUST be permanently installed by
an authorised/licenced person. Do not perform
maintenance, or carry out installation or assembly
procedure while electrical power is switched on.
! WARNING
ELECTRICAL SHOCK HAZARD! Serious injury or
death may occur. Disconnect from electrical supply
before installing or servicing this heater. Read and
follow installation clearance requirements outlined in
this manual. The appliance MUST be connected to a
properly grounded electrical source.
1.
Check product label for correct voltage and wattage
to ensure sure power source conforms to the heaters
requirements.
2. Use appropriate power supply cables for the heaters’
voltage and wattage. The fixed wiring must be
positioned away from & protected from the enclosure of
the heater.
3. Make all connections in accordance with local
electrical code regulations. For outdoor installation, all
connections must be made in accordance with local
electrical code regulations for outdoor wiring. Only
use wiring components approved for outdoor use with
minimum IPX4 rating.
SERVICING
! WARNING
MAINTENANCE
ELECTRICAL SHOCK HAZARD!
Serious injury or death may occur. Disconnect from
electrical supply before servicing this heater.
! WARNING
Servicing and maitenance MUST be carried out by an
authorised and licenced service person only.
! WARNING
If the supply cord is damaged, it must be replaced
by Bromic, a service agent of Bromic or similarly
qualified persons in order to avoid a hazard. Contact
Bromic for further information on replacement of the
supply cord.
For longest product life, and to maintain product
appearance, mount heater under cover and protect from
rain and weather whenever possible.
The exterior housing of the heater should be cleaned
regularly. To clean the appliance; ensure heater is off, and
has been off for at least 2 hours after operation, before
wiping off any dirt/dust with a soft damp cloth.
Salt in the air can cause rusting of metal, especially at
locations near the coast. Additional cleaning of the heater
with a soft damp cloth fortnightly will aid in maintaining the
product’s appearance.
TROUBLESHOOTING
SYMPTOM
POSSIBLE CAUSE (S)
CORRECTIVE ACTION
No heat
1. Improper connection
1. Check connection to power supply
Not enough heat
1. Heater too small for application
2. Heater mounted too high or too
far
1. Add additional heater(s)
2. Decrease mounting height or
distance
Too much heat
1. Heater too large for application
2. Heater mount too low or too close
1. Replace with smaller heater
2. Increase mounting height or
distance
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11
WARRANTY
Smart-Heating Warranty Conditions
Bromic Pty Limited (‘Bromic’) warrants to the original purchaser (‘the Purchaser’) of products supplied by Bromic
Heating (‘the Goods’) that the Goods will be free from defects and/or faults in materials and/or workmanship for
Twelve (12) months from the date of Bromic invoice.
Subject to the following conditions of this Warranty, if a defect and/or fault in materials and/or workmanship are
found during the warranty period, Bromic will replace or repair the Goods (at its option) without charge.
1.
The Goods must have originated from Bromic and must be able to be identified by Bromic personnel as a Bromic
Heating product.
2.
The original invoice details, including serial number where applicable, MUST be provided to Bromic at the time
that any claim is made pursuant to the terms of the Warranty.
3.
Any claim made pursuant to the terms of the Warranty must be made within a reasonable time of the discovery
of any potential fault or defect.
4.
Acceptance of a claim under this Warranty is subject to an assessment of the Goods by Bromic, or its authorised
agent, to determine the cause of the defect prior to Bromic’s authorisation for repairs to be carried out.
5.
Repairs to the Goods must not have been attempted by any person other than an authorised service agent.
Repairs attempted by a non authorised agent will void the warranty.
6.
Where Goods are located or are to be located in premises where the induction of service or installation personnel
is required, any costs for such induction of service or installation agents to gain access to sites is for the account
of the customer and not for Bromic.
7.
The requirement for repair or replacement of the Goods must not be due to misuse, neglect, accident, improper
installation, unauthorised modification or other abuse which in the reasonable opinion of Bromic was occasioned
by the purchaser or any agent or employee of the purchaser.
8.
Repair or supply of a substitute will not extend or renew the warranty period.
9.
Bromic will warrant that any spare parts it provides will be free from defects and/or faults in materials and/or
workmanship for a period of 3 months from the date of purchase provided that these spare parts have been
installed by a Bromic authorised service agent.
10. Bromic will either undertake the repair or nominate a repair agent authorised by Bromic.
11.
Bromic’s repair warranty is restricted to normal business hours on Monday to Friday and excluding public holidays
and weekends.
12. Where Bromic elects to replace rather than repair the Goods and no identical replacement is available for the
Goods being replaced, Bromic may replace the Goods with Goods of a similar standard and design then available
from its range.
13. Bromic is not liable for the costs of the authorised service agents other than standard labour costs during normal
working hours.
14. Bromic is not liable for travelling time in excess of 50 kilometres from an authorised service agent or 1 hour from
the authorised service agent, whichever is the lesser.
15. Bromic is not responsible for any costs involved in gaining access to Goods for the purposes of repairs, checks or
modifications.
16. Bromic’s warranty does not extend to any damage or induced Goods’ failures resulting from an installation that
was undertaken outside the direct control of Bromic or its authorised service/installation agents.
17. Bromic is not liable, and will not authorise repairs pursuant to a claim under this Warranty, for Goods which have
been modified for rental purposes. (All Goods are designed to be operated indoors in a permanent location.
Movement of goods after installation should be restricted to whatever is required for routine cleaning and
maintenance only).
18. Bromic will not be responsible or liable for damage or loss caused during transport and/or testing of the Goods
and will not be liable for the cost of transport or testing of the Goods.
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12
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19. Bromic does not warrant the Goods where the Goods were installed and/or used in conjunction with goods of
a supplier other than Bromic (‘the other goods’) in such a way as to exceed the capacity and/or performance
capabilities of the Goods or the other goods and denies all liability for any damage whatsoever suffered by any
person arising from such use.
20. Bromic shall not be liable for any indirect or consequential loss, loss of profit or any other economic loss as a
result of any actual or alleged failure of the Goods.
21. The obligation of Bromic in relation to the warranty, provided for in the previous paragraphs, is not valid in the
following cases:
a.
Installation does not conform to the instructions given in the Use and Maintenance handbook;
b.
Installation in places other than the original place (disassembly and reassembly in another place);
c.
Carelessness, negligence or inability in use or use other than that for which the product is designed and/or
dimensioned; or
d.
Modifications or tampering with the product.
22. Bromic is not liable for, and will not authorise repairs pursuant to a claim under this Warranty for:
a.
Damage or failure of Goods as a consequence of not removing packaging and transport materials before use;
b.
Parts subject to wear and tear including but not limited to fuses, batteries, handles, locks, hinges, hoses;
c.
Goods which have not been installed in accordance with Bromic’s and/or the manufacturer’s specifcation;
d. Extraordinary and unforeseeable events (voltage surges, irregular electric power supply, natural events and
disaster, riots etc);
e.
Repairs or replacement of Goods not bearing original serial numbers (where applicable) or compliance plates;
f.
Rust and/or discoloration due to heat or exposure to corrosive environments;
g. Damage caused to Goods due to improper use of cleaning agents, detergents, bleaches or other chemical
additives or agents of a corrosive nature;
h.
i.
Breakage, either intentional or unintentional, to any part of the Goods;
Any damage arising from any modification of the Goods that has taken place without prior authorisation from
Bromic;
j.
Any use of the Goods for any reason other than its originally specified purpose;
k.
Installation of Goods in places other than the original place (disassembly and reassembly in another place);
l.
Carelessness, negligence or use other than that for which the Goods are designed;
m. Goods not performing correctly as a result of Goods being used in an environment whereby the ambient
temperature and relative humidity are outside the operating parameters specified for those particular goods;
n.
Modifications or tampering with the Goods; or
o.
Heater Failure of the Goods due to;
i.
Incorrect installation of electricty supply;
ii.
lnsufficient regular maintenance (of the type specified by the relevant manufacturer) of components.
iii.
Failure to provide adequate ventilation for the Goods as specified by the manufacturer; or
iv. Fair wear and tear of the Goods;
p. Please contact Bromic as soon as possible after discovery of a potential defect and/or fault with the Goods to
arrange for it to be tested and/or serviced.
q. All warranty enquiries and/or claims should be directed to Bromic’s Head Office at 10 Phiney Place, Ingleburn
NSW 2565 Australia or by telephoning 1300 276 642 (within Australia) or sending a fax to 1300 735 115.
www.bromicheating.com
www.bromicheating.com
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26. The manufacturer is not responsible for assuring compliance with jurisdictional codes and regulations governing
sales, construction, installation and/or use of the heating products and cannot be responsible for how the product
is installed or used. Before purchase and use of the product, it is the responsibility of the owner to review the
product application and all applicable national and local codes and regulations governing the installation and use
of such heating products and to seek advice from relevant technical persons.
27. In addition to the above, all of Bromic’s other general terms and conditions of trade apply, save for those which
are inconsistent with the terms of this warranty. These general terms and conditions of trade can be obtained on
request from Bromic.
28. In addition to the Warranty extended by Bromic to the Purchaser, the Australian Consumer Law requires that
Bromic provide the following additional guarantees to consumers (as that word is defined by the Competition
and Consumer Act) in respect of consumer goods (as defined by that Act) supplied in Australia.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
For more information visit our website at www.bromicheating.com or call 1300 276 642.
Head Office: 10 Phiney Place, Ingleburn NSW 2565 Australia.
Warranty registration ProCeDUre
Any claim under this warranty should be initiated with the dealer/retailer who sold the Goods, or with any other
dealer handling Bromic’s products.
To register your product please fill out your the registration form at http://www.bromichea ting.com/warranty
Please ensure you have the following information during this process;
serial number of Heater: ________________________________________
www.bromicheating.com
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www.bromicheating.com