Installation And Operating Guide For The

Installation and Operating Guide
for the garagedoor lock
Pro-Series 125 A
Random-Code Remotes allow secure
wireless control of the locking system
Note: Exterior Key Release, Pull Cable Kit, must
be installed on single entry or vaulted garages.
Page Contents
Required Tools
Hardware Kit Contents
Step 1 Unpacking and Layout
Step 2 Preparing Door Operator
Step 3 Preparing Door
Step 4 Marking Door for Correct Lock-Head Position
Step 5 Mounting the Lock Head
Step 6 Making the Receiver Holes in the Track
Step 7 Mounting Plastic Bracket to Track
Step 8 Routing Wire
Step 9 Suspending Wire Harness From Header to Operator
Step 10 Support String
Step 11 Attaching Wire to String
Step 12 Mounting Electrical Control Box
Step 13 Making Wire Connections.
Step 14 Mounting Magnetic Door Switch
Step 15 Checking Clearances.
Step 16 Installing Red L.E.D.
Step 17 Powering Up
Step 18 Learning Remotes.
Step 19 Latch Door to Rail.
Step 20 Operational Check.
Normal Operating Instructions
Activating and Deactivating the Auto-Close and Lock Feature
Power Failure - Manual Lock Operation
Replacement Parts and Accessories
How to Change Batteries
Warranty Limitations and Guidelines
Troubleshooting
Troubleshooting Remotes
Troubleshooting Lock Control Box
Troubleshooting Lock Head
Troubleshooting Garage Door Operator Opening
Troubleshooting Garage Door Operator Closing
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Page Safety,Warnings and Cautions
IMPORTANT INSTALLATION INSTRUCTION
! WARNINGS !
To reduce the risk of severe injury or death:
1. READ AND FOLLOW ALL INSTRUCTIONS AND WARNINGS.
2. Install garage door lock only on properly balanced and lubricated garage door. An improperly balanced door may not reverse
when required and could result in SEVERE INJURY or DEATH.
3. All repairs if needed, to cables, spring assemblies and other hardware MUST be made by a trained door systems technician
BEFORE installing the lock.
4. NEVER connect garage door lock to power source until instructed to do so.
5. NEVER wear watches, rings or loose clothing while installing or servicing lock or operator. They could be caught in garage
door, lock, or operator mechanisms.
6. To prevent possible SERIOUS INJURY or DEATH: ALWAYS call a trained door systems technician if garage door binds,
sticks, or is out of balance. An unbalanced garage door may not reverse when required.
7. ONLY operate garage door lock and operator at 110VAC 60HZ to avoid malfunction and damage.
8. Without a properly working safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or
KILLED by a closing garage door.
Page Safety,Warnings and Cautions
9. To prevent INJURY from pinching, Keep hands, and fingers away from the joints while installing and testing the lock system
on the garage door.
10. Review the SAFTEY GUIDE in the operator owners manual
While installing the GARAGE DOOR LOCK use common sense. If you are unclear on the instructions or if you do not feel
comfortable installing the lock system contact a qualified service technician.
Page FCC Guideline
Changes or modifications not expressly approved by Elocksys, Inc.could void the user’s authority to operate the equipment.
This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which is found by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment or devices
Connect the equipment to an outlet other than the receiver’s
Consult a dealer or an experienced radio/TV technician for assistance
Page Required Tools
Drill
5/16”, 3/8”* Drill bits
1/8” Drill bit
Keyhole Metal Saw*
#2 Phillips Bit
Side cutters
#2 Phillips screw driver
Wire Stripper
#0 Phillips screw driver
Pencil
7/16” wrench
Medium metal file*
16’ Tape Measure
* Only needed to cut bolt hole.
Step Ladder
Page Hardware Kit Contents
One hole strap for cable support
Plastic control wire bracket
Qty 4
Qty 1
One hole strap for magnetic switch
Qty 1
7” Tie Strap
Qty 4
# 8 X 1 5/8” inch Drywall screw
4” Tie Strap
Qty 10
Qty 5
1” X ¼” 20 Carriage Bolt and flange nuts for Plastic wire bracket
#12 X 3 inch pan head Phillips mounting screws
Qty 2
Qty 2
LED Socket
Qty 1
#6 X ¾ inch pan head-Phillips (use with one hole
straps)
Plastic Magnet and Bracket
Qty 4
Qty 1
#8 X 2 inch screw hook
Qty 1
Bell switch wire
24 inches
Nylon string
10 feet
Step 1
Page Unpacking and Layout
Unpack contents from box. Lay lock assembly on floor inside garage with door closed. Place the lock head on your left looking at the door from
inside.
Stop and double check to see if you have the correct lock kit for your garage door (roll up) and operator (random or fixed code).
Lock Head
Coil-cord
Manual release Lever
Remote Controls
Control Box
110 AC Power
Cord
Antenna
Page Preparing Door Operator
Caution: DO NOT MISS THIS STEP
Find all remotes to your current door operator!!!
DO THIS NOW !!!
FOLLOW THE INSTRUCTION BELOW. Failure to follow the instruction or disable the old remotes and keypads will result in a broken door, lock,
operator, and may cause bodily injury.
Step 2
Preparing Door Operator
Random Code: Unlearn all remotes and keypads following the procedures from the manufacturers manual or on the door operator near the learn
button.
Fixed: Remove all batteries from existing remotes, key pad and store away. Place these items in the RED bag supplied with kit.
CAUTION: YOU MUST NEVER ATTEMPT TO OPERATE THE GARAGE DOOR OPERATOR WITH YOUR OLD
REMOTES OR KEY-PAD AS LONG AS THE LOCK IS INSTALLED ON THE GARAGE DOOR.
Such attempts will jam the lock and door resulting in damage to the door or possibly the door operator. See Warning Sheet.
DO NOT IGNORE OR BYPASS THIS STEP.
Page 10
WARNING
DO NOT EVER USE THE OLD OPERATOR REMOTES OR KEYPAD While the lock is installed on the door.
Remove Batter
ies
Place old Remo
tes
and Keypad in
the
Red Bag
DO NOT EVE
R
USE THE OL
D
OPERATOR
REMOTES O
R
KEYPAD Wh
il
lock is installe e the
d on t h e
door.
IF THE DOOR OPERATOR DOES NOT ACTIVATE TO OPEN WHEN THE WALL SWITCH,
NEW KEYPAD OR NEW REMOTE BUTTONS
ARE PRESSED, DO NOT ATTEMPT TO USE
THE OLD REMOTES, DO NOT ATTEMPT
TO BYPASS THE WALL SWITCH OR CROSS
CONNECT THE TERMINALS IN AN EFFORT
TO TROUBLESHOOT THE OPERATOR
THE LOCK MUST BE MANUALLY UNLOCKED AND THE OPERATOR RELEASE
CORD OR LEVER MUST BE DISENGADGED
BEFORE TROUBLESHOOTING STEPS ARE
TAKEN
Page 11
Step 3
Preparing Door
Unplug garage door operator from 110 AC outlet. Do not pull release rope on operator until instructed to do so.
110V Outlet
Engaged
Position
Unplug and leave unplugged until instructed
to plug back in !!!
Released Position
Release only when instructed and
not before. Engage only when
instructed and not before !!!
Step 4
Marking Door for Correct Lock-Head Position
Page 12
Start with the garage door closed completely.Make marks on door as shown in figure 1. Note: counting up from the floor,
panel 2 is used for doors with 4 panels, location (A) and panel 3 is used for doors with 5 panels, location (B). Note: Location
of lock-heads on correct panel is important to avoid coil-cord overstretching. You should also find lock receiver holes or knockouts in these locations on the door track.
Note: Not all tracks have pre-made holes. Tracks without holes will need holes cut out. See steps 5 and 6.
Figure 1
Panel # 5
Panel # 4
Receiver
Hole
Panel # 3
Panel # 2
Track inside view
Floor
Location (B )
Location (A)
Floot
Page 13
Step 5
Mounting the Lock Head
First locate any existing lock receiver holes or pre-cut knock-outs in the door track. If none exist a receiver hole must be made on one side. Be careful when picking the lock-head location. Do not interfere with any hinges hardware etc. In the full lock position, insert dead bolt into receiver hole in
track and center it vertically. If a hole needs to be cut after lock-head is mounted, manually extend the dead bolt until contact with the track is made.
From center of the dead bolt, measure vertical 1”1/8”up, then down, make cut marks. From center of dead bolt measure horizontally to one side 5/8”
and then to the other side, make cut marks. This will establish lock-head mounting height, see figure 2. Line up outer edge of lock-head to previously made mark in step 4 . Now mount lock-head on door using 3 inch mounting screws supplied. See figure 2.
Figure 2 Lock-head
alignment on left track
Reference line from ( Step 4 fig. 1)
Door Track
Position outer edge of lock-head at the reference
line, drill 1/8 inch pilot holes, insert mounting
screws. Tighten the mounting screws.
DO NOT MOUNT LOCK-HEAD OUTSIDE
OF REFERENCE LINE
Dead bolt in full locked position
Lock-head top edge
Mounting screws. #12 X 3 inch
pan head Philips
Garage door edge
Bottom edge of lock-head
Step 6
Making the Receiver Holes in the Track
Page 14
Manually retract the dead bolt, pull release rope on operator to disengage door. Lift door manually and make receiver holes using marks made previously in step 5. See figure 3 below for details.
Close door and operate lock manually, look for the dead bolt to extend through the receiver hole. See figure 3. Be sure receiver hole is clean with no
jagged edges. Use the file to clean up hole edges.
Figure 3 Lock-head
alignment on left track
5/8”
5/8”
Ideal dead bolt to receiver
alignment and clearance.
Suggestion for making receiver hole.
Drill six - 3/8 inch diameter holes inside
of your marks. Then cut between the hole
and finish edges with a metal file. Do not
leave bent or uneven edges.
1”1/8”
1”1/8”
Page 15
Step 7
Mounting Plastic Bracket to Track
Remove 2 bolts from track near top of door on left track. Mount bracket using bolts supplied. Reuse nuts see Figure 4. Stretch and attach wire as
shown in Figure 5.
Figure 4 Attaching Plastic Wire Bracket to Garage Door Track
Note: Some doors have a cable
bracket that wraps around in front
of the door track. For these doors
you may need to use the optional
mounting location.
Optional mounting location
for some door applications,
Drill two 5/16’ holes.
Insert the new carriage
bolts through from the
inside of the track out.
Make sure the bolt heads seat
completely so the garage door
rollers do not contact and bind.
Normal mounting location:
Place the plastic wire bracket
on the outside of the track
and wall bracket with the
Place the nuts on the
bolts and tighten
Bottom track section
Figure 5 Attaching Wire To Plastic Bracket
Close plastic tie strap
and pull tight. Cut
off the excess plastic
tie
Thread the plastic
tie between the
U- loop and the
plastic bracket
Bend a U-loop in
the Straight Part of
the wire and thread
it through the Plastic
bracket
Slip the last coil end
through the plastic
bracket
Step 8
Page 16
Routing Wire
Carefully route wire up the wall, around track and drum assembly. Fasten wire to header using four of the plastic one hole straps with 1 5/8” drywall
screws supplied with with kit. Follow diagram for wire routing see figure 6.
Figure 6 Routing and attaching wire on the wall
Wrap the sensor wire around a Phillips screw driver to train the wire
into a neat coil-cord before attaching the sensor to the header.
Make sure to clear the drum and
hardware but route wire over the
shortest possible distance, making
sure not to come up short at the
control box.
Note: Do not mount the (Door
Closed Sensor) before you mount
the plastic bracket and magnet to
the door corner as shown in step 17.
Wire coming from
the lock head to the
control box
Page 17
Step 9
Suspending Wire Harness From Header to Operator
Install screw hook into header approximately 6” from operator rail on the right side, facing the header. At height of operator mounting point, see
figure 7.
Step 10
Support String
Tie one end of string to operator frame. See figure 7. Make loop on other end of string approximately 6”
short of reaching hook. After tying loop stretch string till tight and place over hook.
Step 11
Attaching Wire to String
Attach wire harness to support string by using tie straps supplied in kit see Figure 7.
Figure 7 Screw hook and wire tie off locations
Loop
Use tie straps to attach control
wire to the support string in these
locations.
Tie string to
operator frame
Screw hook
6”
Stretch and place string
over the hook
6”
Step 12
Page 18
Mounting Electrical Control Box
Mount electrical control box by using tie straps see figure 8. Use method best suited for application.
Step 13
Making Wire Connections.
Connect wire for electrical box see figure 8. Make sure all wiring is clear of any moving parts.
CAUTION: Make sure door operator is unplugged from 110 AC outlet before and while making wire connection.
Figure 8 Mounting Electrical Control Box and Making Wire Connections.
Mount control box on or next to door operator frame.
Note: Do not lay box on top of operator.
When instructed plug
door operator into
Control Box outlet as
shown and not before !!!
Tie
Strap
Garage Door Operator
DO NOT plug control box into
110 AC electrical outlet until
instructed to do so !!!
Tie
Strap
Bell /
Wall
Switch
Connect to wall switch on wall.
Note: If light on wall switch does
not light up. reverse wall switch
wires.
Terminals on back
or side of operator
Electrical Control
Box
Route to Operator
Bell /
Wall
Switch
Disconnect and make note, which terminals, bell/wall switch
wires are removed from. Connect these wires to the control box
terminals named (Bell Switch).
Operator
Bell Switch
Connect new wires provided in kit to operator
terminals where wires were removed. Route
these wires and connect them to the control
box terminals named (24V Remote).
24V Remote
Control box terminals
Page 19
Step 14
Mounting Magnetic Door Switch
Mount magnetic door switch to top left corner of door and header see figure 9.
Suggestion: Mark position of magnetic bracket with the door closed. Open door and install bracket in marked position. Close door and adjust as
necessary. Caution: Do Not Crush Magnetic Switch Between Door and Header.
Step 15
Checking Clearances.
Move door fully open and fully closed MANUALLY checking all clearances for proper movement. IF OK, Skip to page 26.
Figure 9 Checking alignment of magnetic switch assembly
Watch to make sure the door clears
the magnetic switch mounted on the
header. If any contact is make you
must mount the magnetic switch
higher until no contact is made. Readjust the magnet on the door to align
with the magnetic switch.
Adjust for best
alignment
Closed
alignment
position
CAUTION
Not correct
Distance will
vary
Adjust bracket angle to align magnet
and switch
Operating
Clearance
Position
Magnetic Switch
Closed
Position
#8 X ¾ inch
pan headPhilips, self
drilling,
self tapping
screws
Step 16
Page 20
Installing Red L.E.D.
Locate pilot hole using measurements in figure 10. From inside of door, drill through door , with 1/8” pilot hole. From outside of door drill 5/16”
hole using pilot hole reference. Insert LED from inside through hole. Hold LED mount firmly & insert LED into its own holder. To prevent rust, apply silicone to LED mount & insert complete assembly into hole. Wipe off excess silicone, See figure 11.
Figure 10 LED hole location
Measure 2 ¾ inches from the
top edge of the lock-head
Inside of door panel
2 3/4”
2”
Drill 1/8 inch pilot hole for
LED
Measure 2 inches from the back
edge of the lock-head
Page 21
LED Install Through Door Panel
Figure 11
1
Drill 1/8 inch pilot
hole from the inside
or back of the panel
2
Use the 1/8 inch pilot
hole as your center point.
Drill a 5/16 inch hole
from the front side of the
Panel
3
4
Thread LED
through the 5/16
inch hole
Snap LED into LED Socket
Clear Silicone
Sealer
5
6
After snapping the LED into
the LED socket put a small
amount of clear silicone sealer
around the base of the LED
socket before pushing the LED
assembly into the panel
Push LED assembly into
the hole until the LED
socket seats completely
against the door panel.
Example
LED Assembly
Step 17 Page 22
Powering Up
Plug operator into electrical control box and then plug control box into 110V AC outlet.
Step 18
Learning Remotes.
Step 19
Latch Door to Rail.
Step 20
Operational Check.
Learn all remotes following procedures in Operating Instructions, ( learning and unlearning remotes to control box).
Latch door back into operator. Release catch to reconnect door with operator.
Operate door using remote or bell switch to check operation.
CAUTION
CAUTION
CAUTION
Caution: Never attempt to open door with any other remotes – other than the garage
door lock remotes- supplied with lock kit.
Page 23
Normal Operating Instructions
Learning and unlearning the remotes to the control box.
TO LEARN the remotes: Press and hold the learn button on the control box. The red LED will light up and then go off. Release the learn button.
Now press the top left button on the remote ONCE then wait one second press it again, wait one more second press the button one more time. The
light bulb on the control box should turn on. The learning process for that remote is now complete. As a test, press the top left button on the learned
remote. The light bulb on the control box should respond by turning on or off as commanded. Repeat the entire learning procedure above to learn
more remotes.
TO UNLEARN the remotes: press and hold the learn button until the red LED turns off, continue to hold the learn button until the red LED turns on
again. Release the learn button while the red LED is on. All remotes are now unlearned.
Learn button to be pushed
LEARN
D
Red LED to watch
Left button to press
Control Box
Remote
Light Bulb
Activating and Deactivating the Auto-Close and Lock Feature
Page 24
Activating the auto close feature is NOT recommended on doors & openers, not equipped with sensor beams!
Caution: This lock kit comes from the manufacturer with the auto close feature deactivated. If you choose to activate
the auto close feature, take extra precautions when working in and around the garage door way. DO NOT Leave anything in
the door way that can block or stop the door from closing. (Vehicles, Toys, projects,Children, pets, etc.).
Door will close Automatically after audio and visual warnings!!!
Note: Vaulted garages must have a wall switch installed to activate this feature.
How to Enable: Hold wall button pressed continuously, door may open or close while performing this operation, press Special Function button on
remote 2 times with 1 second between each push, a beep will be heard with each press of the remote button. The first time setting is 20 min., each
press of the remote button makes the door close sooner by 5 minutes. Example 20-15-10-5. Look for light bulb to flash TWICE. This indicates
enable is complete.
How to Disable: Hold wall button pressed continuously, door may open or close while performing this operation, press Special Function button on
remote 2 times with 1 second between each push. Look for light bulb to flash ONCE. This indicates disable is complete.
How to Disable Temporarily:
A: If the door is closed push wall button 2 times within 5 seconds the light bulb flashes ONCE. The garage door will open and stay open until the
next full cycle.
B: If door is open push wall button 2 times within 5 seconds light bulb flashes ONCE. The door will start to close then stop. If door full open position is desired, button may be pushed once more within 5 seconds from initial push.
If door is stopped one foot or so from full closed position, for ventilation, auto close is still activated until wall button is pushed 2 times within 5
seconds.
If a beeping sound is heard with flashing light bulb, wall button or Special Function button on the remote can be pushed ONCE to temporarily stop
auto close. One light bulb flash and beep will be seen and heard to confirm temporary disable.
If opening door normally from bell switch inside garage, a beep is heard to indicate auto close is activated, no beep heard means auto close is not
activated.
Door Button
Light Button
Wall switch. Type
of wall switch may
be different.
Special Function button
Watch for light bulb to
flash
Page 25
Power Failure - Manual Lock Operation
Manual Lock Operation
If the power goes out or if the garage door operator stops working you can still operate the garage door and GARAGE DOOR LOCK manually.
BEFORE you pull the garage door release on the operator track. Manually unlock the GARAGE DOOR LOCK, follow the instructions as shown
below.
When the power is restored or comes back on, if the door is closed, the lock will automatically lock in 5 seconds.
Locked Position
Unlocked Position
To unlock, move the manual release
handle in the direction of the arrow.
To lock, move the manual release
handle in the direction of the arrow.
Manual Release Handle
For garage doors without operators.
Push the door button on the remote or on the wall, the lock unlocks and you can open the garage door manually.
Push the door button JUST BEFORE closing the garage door, manually close the door and the lock automatically locks.
Replacement Parts and Accessories
Manual Key Pull Kit
Wireless Keypad
Used for manual emergency release.
Required on single entry
garages.
Convenient keyless entry.
Page 26
Extra Remote
Replacement Parts
Remote Battery
Replace with a 12V Type 23A battery.
Light Bulb
Replace with a standard 40 to 60 watt 110 VAC light bulb. CAUTION: TO AVOID POTENTIAL FIRE HAZARD,
LIGHT BULB MUST NOT EXCEED 60 WATTS at 110 VAC.
Page 27
How to Change Batteries
To Change the battery in the remotes follow steps A-F as shown below in figures 12 and 13.
( A )
( B )
( C )
( D )
( E )
Use a jewelers phillips screwdriver to remove the screw holding the remote assembly together.
Gently separate the remote case halves. Caution: The LED may need to be gently pushed back out of the top face cover.
While pulling the assembly apart, keep the circuit board and button set in tact as best you can.
Replace the battery with the positive ( + ) terminal, to the positive ( + ) terminal on the circuit board as shown in figure ( a ) below.
Reassemble the circuit board with the new battery into the bottom case half of the remote. Take care to align the circuit board with the guide
tabs.
( F ) Position the button set onto the circuit board buttons. Place the top face cover on the assembly and guide the LED back through the LED
hole. Make sure the button set aligns in the button holes. The top face cover and the bottom half will snap together. Reinstall the screw and
tighten. See figures ( a ) and ( b).
Figure 13
Figure 12
Top face cover
Jewelers phillips screwdriver
Assembled View
Red LED
Button set
Bottom
case half
Battery 12 Volt
Type: 23A
Guide tabs
Battery cradle
Bottom
case half
Warranty Limitations and Guidelines
Page 28
We at Elocksys limit warranty of this product as stated below.
One year limited warranty on mechanical and electrical components only, against manufacturers workmanship and material defects.
We test each lock before it is packaged for sale, we will not cover or be responsible for damage as a result of mishandling, pure or incorrect installation, nor will we cover human error or implied accidents by the customer or installer.
We provide a battery with each remote in the kit, it will be the customers responsibility to replace the battery should it lose power. The customer is
responsible for replacing the light bulb, even though one may be provided in the kit.
The customer must pay the shipping and handling for the replacement unit and for the return of the alleged defective unit to the factory. The customer will be billed for the replacement lock until the lock returned for warranty is evaluated.
Each warranty claim will be processed on an individual case by case basis.
WE MAKE NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND WE DISCLAIM ANY WARRANTY OR ANY OTHER KIND, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
WE AND YOU AGREE THAT THE SOLE AND EXCLUSIVE REMEDY FOR NONCONFORMING GOODS SHALL BE REPLACEMENT OF
DEFECTIVE GOODS. The parties acknowledge that the price of our products would be much greater if we undertook more extensive liability.
This warranty shall not apply to damage resulting from (I) loss or damage in transit, (ii) unreasonable use, (iii) Buyer’s negligence, or (iv) accident.
We reserve the right to examine the alleged defective goods to determine whether the warranty is applicable.
Please register and notify Elocksys of the purchase and installation of your new lock assembly. Fill out the warranty card completely or register on
line at our web site. The information you provide on the registration card is to be used for individual customer relations and Warranty confirmation
purposes only. Your privacy is important to use, for survey information please fill out the survey card to help us develop products and services that
will enhance your everyday life. The information on the registration card will not be sold or shared. The information on the survey card may be sold
or shared for marketing and survey purposes.
The one year warranty starts with, date of sale or purchase to the end user, not date of installation and is limited to the original purchaser. These requirement include the purchases from wholesale distributor, stores, contractors and retailers.
You must Show proof of purchase, date and location of installation upon warranty request, which will be matched with the product registration. The
warranty will be void if false information is provided on the registration document or proof of purchase receipt by the original purchaser.
Some states do not allow specific or general limitations on product warranty, Implied or incidental. However the legal protections provided by the
state in which the purchaser, user resides will be observed.
Elocksys reserves the right to repair or replace lock assemblies and individual parts with tested and known good reclaimed parts or new parts.
Repairs of lock assemblies and parts that exceed the ONE YEAR LIMITED WARRANTY period, will be paid by the customer, at current labor and
part rates, along with shipping and handling.
For warranty service contact elocksys at: 760-479-1413
www.elocksys.com
Page 29
Troubleshooting
For technical assistance, contact us at www.elocksys.com
The garagedoor lock is assembly tested, unit tested and run tested for quality assurance before it is packaged for sale. We at Elocksys Inc. take
pride in creating products that customers can rely on.
Use this troubleshooting table to help troubleshoot possible errors that may occur during installation or everyday use of the garagedoor lock.
This troubleshooting table is designed to help quickly identify the source of most malfunctions that may occur with the garagedoor lock. Refer to the
garage door and door operator owners manuals for malfunctions not related to the lock.
How to use this troubleshooting table.
Go to the Item section in question:
REMOTES
LOCK CONTROL BOX INCLUDING LIGHT BULB
LOCK HEAD
OPERATOR (garage door operator)
This troubleshooting guide is a basic guide to help troubleshoot and identify the most common installation errors and possible malfunctions that may
occur. For more complex issues contact and authorized service technician.
Page 30
Troubleshooting Remotes
No response when Light or Door buttons is pressed and held for at least 1
second.
LED blinks rapidly or does not light
Check battery contacts and/or replace
battery.
LED lights continuously when button
pressed
Perform ‘LEARN’ function on the
remote.
Remote will not LEARN with a fresh
battery.
Contact authorized service technician.
Door Button
Light Button
LED
Special Function
Button
Page 31
Troubleshooting Lock Control Box
LED does not light when ‘LEARN’
button is pressed on control box.
Light on Control Box does not turn on.
Control box not plugged into the 110V
AC outlet.
PLug control box into the outlet.
Outlet has no power.
Make sure switches and circuit breakers are turned on for the outlet.
Circuit breaker on the Lock Control
Box is tripping.
Contact authorized service representative.
House circuit breaker tripping.
Contact qualified electrician.
Light bulb burned out.
Replace with new bulb. Caution: Bulb
must not exceede 60W.
Known good bulb still does not turn on. Contact authorized service representative.
Page 32
Troubleshooting Lock Head
Control box not plugged into the 110V
AC outlet.
Plug in Lock Control Box.
Control box plugged in, not working.
Go to the section on troubleshooting
the Lock Control Box.
Lock bolt is rubbing on sides of receiver hole.
Enlarge the receiver hole.
Debris or binding in the lock mechanism.
Contact authorized service representative.
Lock runs, unlocks fully, motor continues to run and door does not open.
Faulty limit switch in lock mechanism.
Contact authorized service representative.
When door closes, lock does not lock.
Faulty alignment of magnetic switch
and magnet.
Check alignment of magnetic switch
and the magnet mounted on the door.
Magnet and switch align, problem is
in wiring or control box.
Contact authorized service representative.
Lock bolt is rubbing on sides of receiver hole. Receiving hole is obstructed.
Enlarge or clean the receiver hole.
Debris or binding in the lock mechanism.
Contact authorized service representative.
Faulty limit switch in lock mechanism.
Contact authorized service representative.
Lock does not unlock when either the
bell switch or remote is pressed.
Lock runs, but does not unlock fully.
Lock runs, but does not lock fully, red
LED does not light.
Lock runs, locks fully, motor continues
to run for a while and red LED does not
light.
Page 33
Troubleshooting Garage Door Operator Opening
Lock unlocks correctly, the door does
not open.
Lock not fully unlocked.
See the section on Troubleshooting
Lock Head.
Garage Door Operator not plugged in
to the 110V AC outlet.
Plug the door operator into the outlet
on the Control Box.
Loose bell wire from Control Box to
operator.
Reconnect bell wire.
Door operator not working or Lock Con- 1.Unplug lock from 110V AC outlet.
trol not generating signal to the operator. 2.Manually unlock the door.
3.Plug opener into 110V AC outlet.
4.Wire bell switch on the wall to the
opener.
5.Press the bell switch.
6.If the door opens, contact your authorized garageDoor lock service representative.
7.If the door does not open, contact your
service representative for your opener.
Troubleshooting Garage Door Operator Closing
When the door is open, the door does
not move at all when either the bell
switch is pressed or the remote is used.
Garage Door Operator not plugged in
to the 110V AC outlet.
Loose bell wire from Control Box to
operator.
Plug the door operator into the outlet
on the Control Box.
Reconnect bell wire.
Door operator not working or Lock Con- 1.Unplug lock from 110V AC outlet.
trol not generating signal to the operator. 2.Manually unlock the door.
3.Plug opener into 110V AC outlet.
4.Wire bell switch on the wall to the
opener.
5.Press the bell switch.
6.If the door opens, contact your authorized garageDoor lock service representative.
7.If the door does not open, contact your
service representative for your opener.
When the door is open, the door starts
to move when the bell switch or remote
is pressed, but the door stops or reverses
direction.
Safety beam in door is interrupted.
Make sure sensors are aligned and nothing is blocking the beam.
Mechanical binding of the opener drive
or door track.
Check the troubleshooting section of
your opener manual.
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