VoIP
User Guide
UCLA INFORMATION TECHNOLOGY SERVICES
Introduction
This guide covers the features that are available with the
VoIP telephone system.
IT Services supports the following Cisco VoIP models:
Single Line (7911, 7912 and 3905) and Multi Line (7940, 7941,
7960, 7962, 7970, 7970g and 7975). This user guide will
cover specific steps for each model by noting Single Line
or Multi Line or by unique model number in parentheses.
Your model number is displayed on the upper right hand
corner of your VoIP instrument.
VoIP Tutorial, Quick Reference and User Guides
<http://www.it.ucla.edu>
VoIP Self-Provisioning
<http://voip.cts.ucla.edu>
Information Technology Services (IT Services)
741 Charles E. Young Drive South
(CSB 1, 2nd floor, Mail Code: 951363)
Box 951363, Los Angeles, CA 90095-1363
Voice: 310-825-6285 Fax: 310-206-8460
Web: <http://www.it.ucla.edu>
IT Services Client Support
Voice: 310-825-8000
Email: clientsupport@it.ucla.edu
IT Services Training Center
Email: training@it.ucla.edu
Table of Contents
TELEPHONE ADMINISTRATION
Buttons and Keys........................................................................ 3
Calling Area................................................................................4
Footstand Adjustment................................................................4
Ring Type....................................................................................4
Screen Contrast (7960 Model)................................................... 5
Time and Date............................................................................ 5
Touchscreen (7970 Model)......................................................... 5
Visual Indicators......................................................................... 6
DIALING INSTRUCTIONS
Dialing UCLA Campus and Non-Campus Numbers.................... 7
Emergency Services................................................................... 7
Operator Assistance................................................................... 8
Outbound Caller ID.................................................................... 8
ANSWERING AND PLACING CALLS
Answering Calls.......................................................................... 9
Placing Calls................................................................................ 9
Online Directory......................................................................... 9
Call Log......................................................................................10
Auto Answer Back......................................................................10
TELEPHONE FEATURES
Barge ..........................................................................................11
Call Conference..........................................................................11
Call Forward................................................................................11
Call Join......................................................................................11
Call Park..................................................................................... 12
Call Pickup................................................................................. 12
Call Transfer............................................................................... 12
Direct Transfer........................................................................... 12
Do Not Disturb.......................................................................... 13
Call Waiting on Same Line......................................................... 13
Call Waiting on Multiple Line..................................................... 13
Answering Shared Line.............................................................. 13
Last Number Redial...................................................................14
Message Waiting Indicator........................................................14
Personal Dialing Directory.........................................................14
Speed Dial..................................................................................14
Web Dialer................................................................................. 15
Self Provisioning........................................................................ 15
Acceptable Use Statements....................................................... 17
2
Telephone Administration
Provides access to directores, settings, messages, help
and services.
Buttons and Keys
DIRECTORIES BUTTON
(MULTI LINE)
Provides access to your personal call history, the UCLA
Directory, and your Personal Directory to view call information or to place outbound calls. You are able to dial any
number displayed by pressing the Dial softkey.
DISPLAY BUTTON
(7970 SERIES)
Offered on the 7970 model. Awakens the touchscreen
from power-save mode, disables it for cleaning or customized preferences, or enables the touchscreen if previously
disabled.
HEADSET BUTTON
(MULTI LINE)
Allows you to answer a call using the headset or switch to
the headset during an active call.
HELP BUTTON
(MULTI LINE)
Used to quickly access help for specific keys and features.
Help information is displayed on your telephone’s screen.
Press the button twice to access information about using
Help.
HOLD (MULTI LINE)
Hold is located on the touchscreen of the 7970 series or as
a sofkey on both the 7970 and 7960 series. It can be activated by pressing the touchscreen button or the designated sofkey. It allows you to place a call on hold and return
the handset on the cradle. A call is automatically placed on
hold when pressing another line button. To return to the
held call, press the Resume screen button or softkey.
MESSAGES BUTTON (MULTI LINE)
Provides one-touch access to the Voicemail system. Log
into your mailbox by following the Voicemail prompts.
MUTE BUTTON (MULTI LINE)
Mutes the telephone microphone on the handset,
headset, or on the telephone set when using the speakerphone feature. Press the button to toggle the feature on
or off.
NAVIGATION BUTTON
Use this button to scroll through and select text and menu
items on your screen.
SERVICES BUTTON
SETTINGS BUTTON
(SINGLE LINE)
Hold button allows you to place a call on hold and return
the handset on the cradle.
LINE AND SPEED DIAL BUTTONS
(MULTI LINE)
Press these buttons to access a new line or automatically
dial an assigned phone number by way of a Speed Dial
button. Line and Speed Dial buttons are located to the
right of the screen that also identifies each button.
MESSAGES BUTTON
(MULTI LINE)
(MULTI LINE)
Allows you to change the telephone ringer, LCD contrast
on the 7960 series or the touchscreen options on the 7970
series.
SOFTKEYS
Keys located under the screen that correspond to the
option tabs displayed at the bottom of the screen, which
change based on the status of your telephone. Softkeys
are used to access features or dialing options.
SPEAKER BUTTON
HOLD
(MULTI LINE)
Provides access to informational services such as the UC
Campus Directory, the UCLA Campus Directory, weather,
roads, stock quotes, or network status.
(MULTI LINE)
Activates the built-in microphone to conduct a two-way
speakerphone conversation while keeping the handset in
the cradle.
VOLUME BUTTON
(MULTI LINE)
Adjusts the volume of your handset, speakerphone or
headset during an active call. To save the volume setting,
press the Save screen button or softkey. Also, this button
allows you to adjust the volume of your telephone ringer
when the instrument is in an idle state. The volume setting
is automatically saved.
Provides one-touch access to the VoiceNet Voice-mail
system. Log into your mailbox by following the VoiceNet
prompts.
MENU BUTTON
(SINGLE LINE)
3
Telephone Administration
Calling Area
Determines the access privileges and dialing range
assigned to a telephone line and can help control abuse.
Assignment is arranged with IT Services for each line
appearance.
Footstand Adjustment
Footstand Adjustment unlocks the phone base so you can
adjust its angle to better view the screen.
ADJUST FOOTSTAND (MULTI LINE)
1. Press footstand adjustment button located on right side
of telephone
2. Gently pull footstand away from body of the phone
Ring Type
Allows you to personalize the telephone ringer to help
differentiate between your telephone and another ringing
phone nearby, or to differentiate between different lines
appearing on your phone.
The default ring type will set the ringer for all lines appearing on the set. You can choose from up to six different ring
types for individual lines appearing on your telephone.
Select the silent ring option to turn your ringer off
SET DEFAULT RING TYPE (7960 SERIES)
1. Press
2. Navigate until Ring Type appears in screen and then
press Select
3. Navigate to Default ring type and then press Select
4. Navigate to a ring type name, then press Play softkey to
hear selection
5. Press Select
REMOVE FOOTSTAND (7911/12)
Squeeze footstand adjustment and pull foot stand away
from telephone set
SET DEFAULT RING TYPE (7941/70 SERIES)
1. Press
2. Navigate to User Preferences then press Select
3. Navigate until Ring Type appears in screen and then press
Select
4. Navigate to Default ring type and then press Select
5. Navigate to a ring type name, then press Play softkey to
hear selection
6. Press Select
SET DEFAULT RING TYPE (7911/12)
1.
2.
3.
4.
5.
6.
Press
Navigate to Settings then press Select
Navigate to User Preferences then press Select
Navigate to Rings then press press Select
Navigate to Default ring type and then press Select
Navigate to a ring type name, then press Play softkey to
hear selection
7. Press Select
4
Telephone Administration
Screen Contrast
LCD Screen Contrast allows you to set the contrast level of
your telephone screen to improve readability.
Screen Contrast is not active on 7970 series.
CHANGE CONTRAST (7960 SERIES)
1. Press
2. Navigate until Contrast appears in screen and then
press Select softkey
3. Press Up or Down softkeys to adjust contrast level
4. Press OK softkey to select
5. Press Save softkey to save your change and to exit
settings menu
CHANGE CONTRAST (SINGLE LINE)
1.
2.
3.
4.
5.
6.
Press
Navigate to Settings then press Select
Navigate to User Preferences then press Select
Navigate to Contrast then press Select
Press Up or Down softkeys to adjust contrast level
Press Save softkey to save your change and to exit
settings menu
CHANGE CONTRAST (7940 SERIES)
1.
2.
3.
4.
5.
Press
Navigate to User Preferences then press Select
Navigate to Contrast then press Select
Press Up or Down softkeys to adjust contrast level
Press Save softkey to save your change and to exit
settings menu
Time and Date
The current time and date appears at the top of the display
screen, which is set by IT Services within the VoIP system.
Touchscreen (7970 Series)
Offers a high-resolution color touchscreen display that
serves as a desktop to view and select features. The touchscreen can be customized by adjusting the background
image, brightness, or contrast. You can also disable the
touchscreen function for cleaning or if you prefer to only
use buttons or softkeys.
To choose a touchscreen item, press on the item icon
using your fingertip. To avoid screen damage, do not use a
device or object other than your fingertip.
NOTE: The backlight on your touchscreen may become
disabled after long periods of inactivity. To wake the touchscreen from the sleep mode, press any button, touch the
screen, or lift the handset.
BACKGROUND IMAGE SELECTION
1.
2.
3.
4.
5.
Press
Select User Preferences, then Background Images
Navigate through screen options
Press Select for the desired background image
Press Save to select new setting or Cancel to revert to
previously saved setting
6. Press Exit until menus clear
BRIGHTNESS ADJUSTMENT
1.
2.
3.
4.
Press
Select User Preferences, then Brightness
Press Down or Up to adjust brightness
Press Save to select new setting or Cancel to revert to
previously saved setting
5. Press Exit until menus clear
DISABLE OR ENABLE TOUCHSCREEN
1. Press and hold
for more than one second
2. Button flashes green for several seconds and Touchscreen
Disabled or Touchscreen Enabled appears on screen to
confirm setting is active
5
Telephone Administration
Visual Indicators
Indicators appear on buttons, adjacent to buttons on the
screen, and on the handset to identify line activity, call
states, and voicemail message status.
LINE BUTTON LAMP INDICATORS (7970 MODEL
ONLY)
Steady green lamp indicates active call
Blinking green lamp indicates holding call
Blinking orange lamp indicates incoming call ringing
Steady red lamp indicates active shared line
Clear lamp indicates no call activity
LINE BUTTON SCREEN ICONS
Speed dial - button is programmed for memory dialing
Idle - line is assigned and available
Off hook - outbound call is being placed
Ringing - inbound call is being received
Connected - line is in use
Hold - call has been placed on hold
Shared line in use - another phone that shares the line has an active connected call
New messages waiting - indicates new voicemail messages for the specified line
Call Forwarding activated - calls have been forwarded to another destination for the specified line
HANDSET LAMP INDICATOR
New messages waiting - indicates new voicemail
messages for any line appearance that has new
messages. The Handset Lamp Indicator will also blink
when there is an incoming call.
6
Dialing Instructions
Dialing UCLA Campus and
Non-Campus Numbers
IT Services telephone service provides station-to-station
campus dialing for the UCLA community. A campus telephone number is identified by the last five digits of its
seven-digit telephone number. UCLA telephone service
that extends to UCLA facilities off campus is called
Extended Campus Service (ECS). It too is part of the fivedigit campus dialing plan and offers most UCLA telephone
features.
UCLA telephone numbers are located within the 310 area
code and encompass one of the following prefixes:
2 0 6 267 3 1 2 3 19 794 8 2 5 9 8 3
To identify the full seven-digit UCLA telephone number,
match the last digit of the prefix to the first digit of the fivedigit number. IT Services also provides campus-dialing
service to Santa Monica-UCLA Medical Center. However,
numbers ranging from 92000 to 93999 and from 95200
to 95999 cannot be dialed directly using the 319 prefix.
These five-digit numbers can only be dialed from another
UCLA campus number or via Santa Monica-UCLA Medical
Center Hospital Communications.
Access to non-UCLA campus numbers requires dialing 8
first. The allowable calling area is based on the telephone
line’s class of service.
PERSON-TO-PERSON CALLS
1. Dial 8 + 0 + area code + seven-digit number
2. Follow voice prompt instructions or wait for telephone
operator to answer
INTERNATIONAL DIRECT DIAL CALLS
Dial 8 + 0 1 1 + country code (+ city code if necessary) +
number
INTERNATIONAL COLLECT AND CREDIT CARD CALLS
1. Dial 8 + 0 + 0 + 0 1 + country code (+ city code if
necessary) + number
2. Wait for telephone operator to answer, then provide the
necessary billing information
INTERNATIONAL PERSON-TO-PERSON CALLS
1. Dial 8 + 0 1 + country code (+ city code if necessary) +
number
2. Wait for telephone operator to answer, then provide
necessary billing information
Emergency Services
UCLA CAMPUS EMERGENCY - UCPD
1. Dial 911 from an on-campus telephone
2. Provide your name, location, and telephone number to
dispatcher
3. Do not hang up until instructed to do so
UCLA EMERGENCY INFORMATION LINE
UCLA CAMPUS CALLS
800-900-UCLA
Dial five-digit campus number
UCLA EMERGENCY RADIO
LOCAL DIRECT DIAL CALLS (WITHIN 310 AREA CODE)
AM 810
Dial 8 + seven-digit number
TOLL AND LONG DISTANCE DIRECT DIAL CALLS
Dial 8 + 1 + area code + seven-digit number
CALLING CARD AND COLLECT CALLS
1. Dial 8 + 0 + 0 + area code + seven-digit number
2. Enter calling card number at tone or wait for telephone
operator to answer
7
Dialing Instructions
Operator Assistance
UCLA CAMPUS INFORMATION OPERATOR
Dial 0
UCLA MEDICAL CENTER PAGE OPERATOR
Dial 68477
UCLA MEDICAL CENTER PAGING SYSTEM
Dial 56301
LOCAL AREA OPERATOR (VERIZON)
Dial 8 + 0
LONG DISTANCE OPERATOR
Dial 8 + 0 + 0
OPERATOR ASSISTED CALLS
1. Dial 8 + 0 + area code + seven-digit number
2. Wait for telephone operator to answer
MEET-ME CONFERENCE
1. Dial 53333 to obtain Meet-Me Conference reservation and
number
2. Follow representative’s instructions
Outbound Caller ID
Outbound Calling Party Number Identification, also
known as Outbound Caller ID, sends the digits of a caller’s
telephone number to the recipient. The recipient is able
to view the caller’s telephone number when his or her
telephone is equipped with a display or display unit. You
may choose to block your outbound digits on a per call
basis by using the Caller ID Block code *67.
Business and residential telephone numbers can automatically reject incoming calls that have blocked the receipt
of Outbound Caller ID. Outbound Caller ID blocking does
not apply to toll-free numbers or to emergency 911 calls.
BLOCK CALLER ID
Press *67 then dial number (include 8 if dialing a noncampus number)
8
Answering & Placing Calls
Answering Calls
Incoming calls can be answered using a variety of methods.
When managing multiple lines, the ringing line will automatically be answered. If more than one line is ringing on
your telephone set, the first line appearance (at top) will
be answered unless you press a specific line button. When
using a headset, the headset adapter is not needed.
Lift handset to speak privately
Press Answer to activate speakerphone
MULTI LINE MODELS ONLY
Press
to select line and activate speakerphone
Press
to activate speakerphone
Press to activate headset; press
or Answer if
necessary
Placing Calls
You can place outbound calls by applying any of the following methods while adhering to UCLA dialing instructions.
The first line appearing (at top) on your telephone set will
be selected to place your call unless you press a specific
line button. Numbers can be previewed by first dialing the
number before lifting the handset or selecting a dialing
method. When using a headset, the headset adapter is
not needed.
Online Directory
You are able to access the UCLA online campus directory
from your VoIP telephone to reference campus numbers
and place outbound campus calls. Use the dial pad to
enter the name of the person you are searching for. For
example, press 2 one time for “a”, twice for “b”, and three
times for “c”. The cursor automatically advances between
letters. If you make a mistake, press the << screen button
or softkey to clear your entry. Up to 32 characters can be
displayed when searching directory information.
PLACE CALL USING UCLA DIRECTORY (7940/41/60/70)
1. Press
button
2. Navigate to UCLA Directory then press Select
3. Enter search criteria using dial pad (partial entries are
accepted)
4. Press Search to submit entry
5. Navigate to your desired directory record
6. Press Dial to place call or lift handset
PLACE CALL USING UCLA DIRECTORY (SINGLE LINE)
1.
2.
3.
4.
Press
Navigate to Directory and then press Select
Navigate to UCLA Directory then press Select
Enter search criteria using dial pad (partial entries are
accepted)
5. Press Search to submit entry
6. Navigate to your desired directory record
7. Press Dial to place call or lift handset
Lift handset to place private call
Press New Call to activate speakerphone
MULTI LINE MODELS ONLY
Press
Press
Press
to select line and activate speakerphone
to activate speakerphone
to activate headset
9
Answering & Placing Calls
Call Log
Your VoIP telephone will record incoming and outgoing
call history in three directories: Received Calls, Placed
Calls, or Missed Calls. You can view call records to place
calls using any of the call log directory options. A limit of
32 call records per directory can be stored. When this limit
is reached, the newest record replaces the oldest record.
If you chose to delete call records, all three directories will
be cleared.
Auto Answer Back
Allows a call to be answered automatically without having
to take an action such as lifting the handset. When a
new call arrives, the handset red light strip flashes and
the speakerphone is automatically enabled. To speak
privately, lift the handset. IT Services assigns this option to
your telephone on request.
PLACE CALL USING LOG (MULTI LINE)
1.
2.
3.
4.
Press
button
Navigate to desired directory then press Select
Press EditDial to add digits to number string (if necessary)
Press Dial to place call or lift handset
CLEAR CALL LOGS (MULTI LINE)
1. Press
button
2. Press Clear; all call records are deleted
PLACE CALL USING LOG (SINGLE LINE)
1.
2.
3.
4.
5.
Press
Navigate to Directory then press Select
Navigate to desired directory then press Select
Press EditDial to add digits to number string (if necessary)
Press Dial to place call or lift handset
CLEAR CALL LOGS (SINGLE LINE)
1. Press
2. Navigate to Directory then press Select
3. Press Clear; all call records are deleted
10
Telephone Features
Barge
Barge is used to join a conversation that is taking place
on a shared line. A shared line is one number that appears
on multiple VoIP telephone sets. When the feature is activated, a beep tone is heard to warn that a new caller has
joined the conversation. When a party leaves the conversation, a double-beep tone is heard. The Barge feature
must be turned on by IT Services to utilize this feature.
Contact your IT department to request the Barge feature.
Call Forward
Redirects all incoming calls to another telephone number
for your first line appearance (top line button). Calls can
be forwarded to any number your telephone’s calling area
allows. When the feature is activated, the forwarding
number appears towards the bottom of the LCD screen
and the call forward icon
appears next to the
forwarded line.
You are still able to place outgoing calls after feature activation.
ACTIVATE BARGE (ALL MODELS)
1. Lift handset and navigate to the busy line you want to
join
2. Press Barge to join call; listen for conversation
3. Press EndCall to exit
ACTIVATE CALL FORWARD (ALL MODELS)
1. Press CFwdAll; special dial tone is heard
2. Enter number to which calls will be forwarded (follow
UCLA Dialing Instructions); indicators appear
DEACTIVATE CALL FORWARD (ALL MODELS)
Call Conference
Allows you to establish a multi-party conference call with
up to a total of six campus or non-campus numbers. The
destination to which you may place the conference call
is based on your telephone line’s class of service. Toll
charges will be billed to the originating campus number.
For conference calls that exceed six parties, call Meet-Me
Conference Services at 310-825-3333.
PLACE CONFERENCE CALL (ALL MODELS)
1. Place or receive initial call
2. Press More and then Confrn; new line indicator is on and
your initial call is placed on hold
3. Dial third party’s number (follow UCLA Dialing
Instructions)
4. Wait for third party to answer then announce conference
call
5. Press Confrn to establish three-way conference
6. Repeat steps 2 through 5 to add additional parties
Press CFwdAll; indicators clear
Call Join
Call Join creates a Conference Call by joining calls that
are already connected on a line. If you do not wish to
continue in the conference call, use the Direct Transfer
feature instead.
CALL JOIN (ALL MODELS)
1. Make sure there are two or more calls on a single line
2. Navigate to highlight the call that you want to add to
the conference
3. Press Select; a checkmark icon displays next to the
selected call
4. Repeat this process for each call that you want to include
in the conference call
5. (You may need to press the more softkey) From one of
the selected calls, press Join
Note: The active call is automatically selected. Be sure that you have
selected at least one call in addition to the active call.
11
Telephone Features
Call Park
Allows you to hold a call to another number and retrieve
the call from another telephone line. While the call is
parked, the caller will hear music. If the parked call is not
retrieved after 60 seconds, it will ring at the originating
campus number.
PARK CALL (ALL MODELS)
1. Press More during call
2. Press Park to park call; screen displays the number where
the call is parked
3. Make a note of the five-digit campus number to which
the call was parked (the full ten digit number will be
displayed)
RETRIEVE PARKED CALL (ALL MODELS)
Call Transfer
Allows you to transfer calls to campus or non-campus
numbers. When a busy signal or no answer is received, you
can cancel the transfer and return to the original call. If
transferring a call to a non-campus number, toll charges
will be billed to the originating number (transferring telephone). Non-campus calls cannot be transferred to noncampus numbers.
TRANSFER CALL (ALL MODELS)
1. Advise caller that you are going to transfer his or her call
2. Press Transfer; new line indicator is on and the call is
placed on hold
3. Dial number (follow UCLA dialing instructions)
4. Wait for second party to answer then announce call
5. Press Transfer again to complete transfer
Dial the five-digit campus call park number
CANCEL TRANSFER (MULTI LINE)
Call Pickup
Involves a group of VoIP campus numbers that are linked
together by the assignment of the Call Pickup Group
feature. Allows you to answer an incoming call that is
ringing at a colleague’s VoIP telephone set within your
group. Calls are picked up in the order that they entered
the group. You cannot select a specific call to pick up.
PICKUP CALL (ALL MODELS)
1.
2.
3.
4.
You hear a ringing telephone within your pickup group
Press a free line button
Press More
Press Pickup; caller’s information is displayed and call is
now ringing on your telephone
5. Press Answer to answer call
1. Listen for busy signal or no answer
2. Press Endcall
3. Press Resume to return to original call
CANCEL TRANSFER (SINGLE LINE)
1. Listen for busy signal or no answer
2. Press Endcall
3. Press Hold button
to return to original call
Direct Transfer
Direct Transfer will connect two parties who are already
connected on the same line and terminate you from the
other two callers, leaving them connected. If you wish to
stay on the line with the callers, use the Call Join feature
instead.
DIRECT TRANSFER (ALL MODELS)
1. Navigate to highlight the call you want to perform the
Transfer with
2. Press Select; a checkmark icon displays next to the
selected call
3. Repeat this process for the second call
4. (You may need to press the more softkey) With one of
the selected calls highlighted, press DirTrfr. The two calls
connect to each other and you are dropped from the call.
12
Telephone Features
Do Not Disturb (DND)
DND allows users to turn their phone ringer on or off. When
DND is active the phone will display the message “Do Not
Disturb is Active” on the LCD screen and the phone will
beep once when a call is received. The DND feature must
be turned on by IT Services to utilize this feature. Contact
your IT department to request the DND feature.
Call Waiting on
Multiple Line
Informs you that a second call is waiting on a different line.
You hear a call waiting tone and a ringing telephone icon
appears on the screen with incoming caller identification
information. You may choose to answer the new call or
ignore it. Not available on single line sets.
ACTIVATE DND
ANSWER CALL WAITING (MULTI LINE)
Press the DND soft key
1. Press
to select line; original call is placed on hold
2. Speak with new caller
3. To toggle between calls, press the line key
to select
line of the line you wish to speak on
DEACTIVATE DND
Press the DND soft key
Call Waiting on Same Line
Informs you that a second call is waiting on the line that
you are currently on. You hear a call waiting tone and a
ringing telephone icon appears on the screen with incoming caller identification information. You may choose to
answer the new call or ignore it.
Answering Shared Line
For telephone sets with a shared line, you are able to place
a call on hold, then retrieve the call from a different telephone set that has the same shared line.
ANSWERING SHARED LINE (MULTI LINE)
ANSWER CALL WAITING (7940/60 SERIES)
1. Press Answer; original call is placed on hold
2. Speak with new caller
3. To toggle between calls, press the Navigation button
up or down to highlight line then press Resume
ANSWER CALL WAITING (7970 SERIES)
1. Press Answer; original call is placed on hold
2. Speak with new caller
3. To toggle between calls, press Line Information on
touchscreen, then press Resume
1. Press Hold soft key to place call on hold
2. From the other shared line telephone(s) lift handset and
Press
(line) button to answer the shared line
ANSWERING SHARED LINE (SINGLE LINE)
1. Press Hold button
to place call on hold
2. From the other shared line telephone(s) lift handset and
press navigation button up to highlight the call on hold
3. Press Hold button
to answer the shared line
ANSWER CALL WAITING (SINGLE LINE)
1. Press Answer; original call is placed on hold
2. Speak with new caller
3. To toggle between calls, press the Navigation
or down to highlight line then press the Hold
button up
button
13
Telephone Features
Last Number Redial
Allows you to redial the last number called from your telephone set, regardless of the campus number used to place
the call. Last Number Redial will not redial authorization
codes or calling card numbers. It will redial Speed Dialing
numbers.
REDIAL NUMBER (ALL MODELS)
Press Redial
Message Waiting Indicator
The red light on your handset is on and
displays next
to the associated line button that has
new voicemail messages waiting. To retrieve messages, follow the
instructions for mailbox access in your Voicemail User
Guide available online at <www.it.ucla.edu>.
ACCESS VOICEMAIL (MULTI LINE)
1. Press
; UCLA VoiceNet is dialed
2. Follow VoiceNet prompts; indicator is off when all new
messages have been played
ACCESS VOICEMAIL (SINGLE LINE)
1. Press Msgs softkey
2. Follow VoiceNet prompts; indicator is off when all new
messages have been played
Personal Dialing Directory
Allows you to store up to 99 telephone numbers that can
be dialed from your personal directory listing. Numbers
are assigned an index code of 1 to 99. Your personal dialing
directory is built by using the self-provisioning system at
<http://voip.cts.ucla.edu>.
USE PERSONAL DIALING DIRECTORY (MULTI LINE)
1. Press
2. Navigate to Your Last Name Directory
3. Select desired index code; call information is displayed
USE PERSONAL DIALING DIRECTORY (7911/12)
1.
2.
3.
4.
Press
Navigate to Directory then press Select
Navigate to Your Last Name Directory then press Select
Select desired index code; call information is displayed
Speed Dial
Each speed dial button allows one-touch memory dialing
for a campus or non-campus number. Programming information appears on the screen to the left of the speed dial
button. Speed dialing is programmed by using the selfprovisioning system at <http://voip.cts.ucla.edu>.
USE SPEED DIAL (7960/70 SERIES)
Press desired speed dial
displayed
button; call information is
USE SPEED DIAL (SINGLE LINE)
1. Press the up arrow on the Navigation button
2. Navigate to a speed dial entry
3. Press Dial
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Telephone Features
Web Dialer
Web Dialer is a tool bar that you may install on your web
browser and connects to your VoIP telephone. The Web
Dialer allows you to enter numbers directly into your
Web Browser or search for numbers and then your VoIP
phone automatically dials the number by activating its
speaker phone. The Web Dialer is compatible with Internet Explorer and Firefox.
INSTALL WEB DIALER
Installation of the Web Dialer and registration with Self
Provisioning (See Self Provisioning section) is required.
1.
2.
3.
4.
Go to http://voip.cts.ucla.edu/portal/
Click the Web Dialer Link under the Features section
Click the Get it here link
Follow the onscreen instructions to complete the
installation
5. If you have questions or problems during installation,
please contact your IT Department
ACTIVATE/DEACTIVATE WEB DIALER
1. Right click on your Web Browser’s toolbar and select
UCLA VoIP Web Dialer
2. Click the Connect a Phone icon.
3. Sign in using your UCLA Logon ID
4. You will remain signed-on until you clear your internet
cache or turn your computer off
Self Provisioning
The Self Provisioning Tool allows VoIP users to configure
settings on their telephones. A UCLA Logon ID is required
to use Self Provisioning. When changes are made via Self
Provisioning your VoIP telephone will perform a soft-reset
to apply the new changes.
REGISTER VOIP PHONE WITH SELF PROVISIONING
Registering your VoIP phone with the Self Provisioning website is required before you are able to make any
changes. This one-time registration requires a UCLA
Logon ID that can be obtained from www.bol.ucla.edu.
1. Access http://voip.cts.ucla.edu
2. Click Login button
3. Enter UCLA Logon ID and Password; click the Sign In
button
4. Click Click Here to Add a Phone To Your Account
5. Enter your 10-digit number in the second textbox; click
the Continue button
6. Select Services button on your telephone
7. Select Tools; Select Identify This Phone
8. Enter code that appears in web browser into your
telephone; press Submit key
9. Return to web browser; click Continue
10.Click Continue again
11. Verify information; click Continue
SELECT A NUMBER
SEARCH AND DIAL
Dial a number by entering it in the text box provided, then
press the Enter key. Remember to follow UCLA dialing
instructions; your phone’s speakerphone activates and
dials.
-or Search for names or departments by typing. Partial
entries are accepted. After pressing the Enter key, a list of
results display. Click an entry and click the Dial button to
call; your phone’s speakerphone activates and dials.
To hang up, press the Hang Up icon
Lists all the VoIP telephones registered to your UCLA
Logon ID. Click on the phone you wish to update.
MUSIC ON HOLD AUDIO SELECTION
Music on Hold allows you to change the music a caller
hears when they are placed on hold.
1.
2.
3.
4.
Click the Change button
Select a music source
Click the Play button to preview
Click the Update button to save
OPEN VOIP DIRECTORY /
EDIT DIRECTORY AND SPEED DIAL BUTTONS
From the toolbar, you are able to quickly access your speed
dial and personal directory entries. Click these icons to
access these entries and update, add, or dial directory
from your internet browser.
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Answering & Placing Calls
PERSONAL DIRECTORY AND SPEED DIALS
Personal Directory and Speed Dial settings allow you to
program and store numbers into your VoIP telephone for
quick dialing. Personal Directory numbers are stored in
the Directories button under a folder named ‘(your last
name) Directory’. Speed Dial numbers are stored directly
on the VoIP screen next to any available Line Button(s).
1. Click the Change button
2. Click the Add button
3. Enter the Name as you want it to appear on your
telephone
4. Enter the Number, follow UCLA dialing instructions
5. Click and drag entries to rearrange, if necessary
6. Click the Apply button to save
7. Click Close when finished
SELECT A NUMBER
If multiple telephone numbers appear on your phone, use
the drop down to select the specific number you wish to
update.
CALL FORWARDING
Call Forward allows you to redirect all incoming calls to
another number or to Voicemail. There are 3 types of Fall
Forward: Call Forward All redirects all calls to the specified
number, Call Forward Busy redirects calls to the specified
number in lieu of receiving a busy tone, Call Forward No
Answers redirects all calls to the specified number if no
one answers the call. If Call Forward All is selected, Busy
and No Answer are not applicable because all calls will
automatically be forward to the specified number and
your telephone will not ring.
1. Click the Change button
2. Select the checkbox for the Call Forward setting you wish
to activate
3. In the adjacent fields, select voicemail to forward to
voicemail or select Number and enter the forwarding
number. Remember to follow UCLA dialing instructions
4. Click the Apply button to save
5. Click Close when finished
CALL FORWARD TIME OF DAY
CALLER ID
Caller ID allows you to change the number and name
(on-campus only) that appears on the receiving telephone when placing a call.
1. Click the Change button
2. Type Name that will appear to the receiving party for all
on-campus locations
3. Select the telephone number that will appear to the
receiving party. 310-825-4321 is the generic UCLA Campus
Number and No Calling Line ID (CLID) will not display any
number.
4. Click the Update button to save
Call Forward Time of Day allows you to automatically
configure your phone to forward during specific days and
times.
1. Click the Change button
2. Click the Add button
3. Select the Days when Call Forwarding settings will be
active
4. Select the Start and End time Call Forward settings will be
active
5. Configure the forwarding settings (All, Busy, and/or No
Answer)
6. Click the Apply button to save
7. Click Close when finished
CALL WAITING
1. Call waiting allows you to receive calls when your
telephone is in use.
2. Click the Change button
3. Select your desired Call Waiting choice.
4. Click the Update button to save
5. Click Close when finished
16
Answering & Placing Calls
RING SETTINGS
Ring Settings allows you to configure how your telephone
will notify you of an incoming call when it is idle and when
receiving Call Waiting. Options include Ring Once, Ring,
Flash Only, or Disable.
1.
2.
3.
4.
Click the Change button
Select your choice for Idle calls and Busy calls.
Click the Update button to save
Click Close when finished
LINE LABEL
Line Label allows you to change the label that appears next
to the Line Button on your telephone.
1.
2.
3.
4.
Click the Change button
Type the label as you wish it appears on your telephone
Click the Update button to save
Click Close when finished
AUTO ANSWER
Auto Answer, when enabled, will automatically activate
your telephone’s speakerphone or headset when receiving an incoming call.
1. Click the Change button
2. Select Off/Disabled, or select which speaker to active
when enabling Auto Answer
3. Click the Update button to save
4. Click Close when finished
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Acceptable Use Statements
Call Harassment
Annoying or threatening telephone calls are illegal under
Section 653m of the California Penal Code. As a victim, you
have the right to file a formal complaint. The UCLA Police
Department (UCPD), which can be contacted at 310-8251491, will investigate complaints regarding any calls that
are in violation of the law.
Fraud
The UCLA telephone system tracks all outgoing calls.
Tampering with telephone equipment, the false use of
IT Services Authorization Codes, or misuse of telephone
services is strictly prohibited. IT Services will investigate
any fraudulent calls that may be reported. Upon completion of a fraud investigation, a Fraud Investigation/Rebilling fee, as well as the rebilling of unauthorized calls, will be
charged to the actual caller.
Compliance with Policies,
Laws, and Regulations
As a user of UCLA’s telephone services, you are required to
comply with all applicable state and federal laws and regulations as well as applicable University policy. The misuse
of telephone services and equipment provided by UCLA
Information Technology Services (IT Services) is strictly
prohibited.
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