Salt Lake County Job Description
ARTIX Systems Administrator
DEPARTMENT: Community Services
DIVISION: Center for the Arts/3500
EFFECTIVE DATE: 11/01/2011
Administers and maintains the division’s ticketing system information flow and data structure functionality.
Provides consultation services, evaluates product and data suitability, and assists with strategic planning for
future products that are used by ArtTix.
Bachelor’s degree from an accredited college or university in Computer Science, or other closely related field,
plus two (2) years of related experience, OR an equivalent combination of related education and experience.
The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position
and are not all-inclusive. The omission of specific duties and responsibilities will not preclude it from the position.
Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without a reasonable
Perform database administration by creating and managing SQL queries, building schemas and tables,
and importing SSRS reports. Ensure database integrity and reliability through backup and health-check
strategies based on proven best practices.
Establish standards and procedures for moving database objects from development to test or production
environments. Develop and document policies and procedures of database development and
implementation. Review application of database procedures to ensure compliance with current standards.
Maintain and monitor security by restricting access to database resources.
Maintain and improve Internet presence that provides information about Center for the Arts, its venues,
clients, building descriptions and specs, and upcoming events.
Provide computer hardware, software and telephone technical support to Center for the Arts staff.
Coordinate support schedule.
Act as an alternate support resource for the ArtTix ticketing system to ticket office staff.
Pursue new methods of display and event promotion. Explore new deployment mediums based on
evolving innovations in displays and kiosks. Create and propose strategies to IS and ArtTix management.
Monitor, administer and support ticketing websites that provide essential business.
Maintain and keep up-to-date Center for the Arts graphical promotional resources (video screens,
marquees, website images, etc.)
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Provide graphical support to Center for the Arts and ArtTix staff including scanning materials and graphic
development or conversions as needed. Create, debug, and maintain reports from ticketing systems data
for staff and Arts Partners using Access and SQL.
Establish and maintain favorable search engine listings and placement through SEO practices.
Administer and direct the division organizational unit by adding/removing resources (users, groups, etc.)
and requests login rights for users using 2X secured logins.
Coordinate with staff and Arts Partners to provide training sessions for staff in subjects related to
computers and systems.
Knowledge of:
SQL, SQL Server Reporting and Integration Services
HTML, JavaScript, ASP, PHP, CSS, .NET, XML, RAMP, API’s, FTP, Shell scripting, Unix, Oracle
Modern web browsers, TCP/IP, Server-Side Scripting
Microsoft Windows XP, Vista, 7, SQL Server Management Studio 2008, MS Visual Web Developer, Adobe
Photoshop, Adobe Illustrator, Adobe Flash Professional, Adobe Dreamweaver, Adobe Acrobat
Professional, Microsoft Management Console, IIS, Remote Desktop, LANDesk Management Suite,
Prismview Client, VNC
Microsoft Office Products (Word, Excel, Outlook, Visio) ver. 2003 - 2010
Boca Printers, Card Swipers, Kiosk Deployment, maintenance and enhancement
Skills and Abilities to:
Design and manage database, and maintain database security
Develop and troubleshoot complex ASP/C# and .NET applications
Test and implement software programs on various platforms
Communicate with technical and non-technical staff and clients
Troubleshoot PC hardware and software
Troubleshoot network switches, routers, hubs and cable infrastructure
Perform computer setup, configuration and deployment
Set up video\audio equipment for meetings and multimedia presentations
Support and Troubleshoot Multifunction printers and print servers
Design, modify and convert vector and rastor based imagery
Convert multimedia from diverse types and platforms for deployment to web, marquee and flat panels in
the correct resolutions and aspect ratios
Coordinate with residents and tenants on advertisement procurement
Troubleshoot network infrastructure. Run, trace, terminate, and test Cat 5/6 Ethernet cabling
Maintain analog phone infrastructure, including 66/110 blocks, line tracing, line punching
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Extended periods of sitting
Operation of computer interfaces (e.g. keyboards, mice, scanners, printers)
Ability to stoop, crawl, climb, lifting of items ranging 50 - 100 lbs.
This position has substantial troubleshooting duties, which involves on the spot diagnosis and problem-solving
skills on a variety of technical issues.
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