Symantec™ Ghost Solution Suite 3.1 Release Notes

Symantec™ Ghost Solution
Suite 3.1 Release Notes
Symantec™ Ghost Solution Suite 3.1 Release Notes
Legal Notice
Copyright © 2016 Symantec Corporation. All rights reserved.
Symantec, the Symantec Logo, the Checkmark Logo are trademarks or registered trademarks
of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may
be trademarks of their respective owners.
The product described in this document is distributed under licenses restricting its use, copying,
distribution, and decompilation/reverse engineering. No part of this document may be
reproduced in any form by any means without prior written authorization of Symantec
Corporation and its licensors, if any.
THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED
CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH
DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL
NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION
WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE
INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE
WITHOUT NOTICE.
Symantec Corporation
350 Ellis Street
Mountain View, CA 94043
http://www.symantec.com
Technical Support
Symantec Technical Support maintains support centers globally. Technical Support’s
primary role is to respond to specific queries about product features and functionality.
The Technical Support group also creates content for our online Knowledge Base.
The Technical Support group works collaboratively with the other functional areas
within Symantec to answer your questions in a timely fashion. For example, the
Technical Support group works with Product Engineering and Symantec Security
Response to provide alerting services and virus definition updates.
Symantec’s support offerings include the following:
■
A range of support options that give you the flexibility to select the right amount
of service for any size organization
■
Telephone and/or Web-based support that provides rapid response and
up-to-the-minute information
■
Upgrade assurance that delivers software upgrades
■
Global support purchased on a regional business hours or 24 hours a day, 7
days a week basis
■
Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our website at
the following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement
and the then-current enterprise technical support policy.
Contacting Technical Support
Customers with a current support agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be at
the computer on which the problem occurred, in case it is necessary to replicate
the problem.
When you contact Technical Support, please have the following information
available:
■
Product release level
■
Hardware information
■
Available memory, disk space, and NIC information
■
Operating system
■
Version and patch level
■
Network topology
■
Router, gateway, and IP address information
■
Problem description:
■
Error messages and log files
■
Troubleshooting that was performed before contacting Symantec
■
Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
support.symantec.com
Customer service
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
■
Questions regarding product licensing or serialization
■
Product registration updates, such as address or name changes
■
General product information (features, language availability, local dealers)
■
Latest information about product updates and upgrades
■
Information about upgrade assurance and support contracts
■
Information about the Symantec Buying Programs
■
Advice about Symantec's technical support options
■
Nontechnical presales questions
■
Issues that are related to CD-ROMs, DVDs, or manuals
Support agreement resources
If you want to contact Symantec regarding an existing support agreement, please
contact the support agreement administration team for your region as follows:
Asia-Pacific and Japan
customercare_apj@symantec.com
Europe, Middle-East, and Africa
semea@symantec.com
North America and Latin America
supportsolutions@symantec.com
Ghost Solution Suite 3.1
Release Notes
This document includes the following topics:
■
About Ghost Solution Suite
■
System requirements for installing Ghost Solution Suite
■
What's new in this release
■
Installing and Upgrading Ghost Solution Suite 3.1
■
Fixed Issues of Ghost Solution Suite 3.1
■
Known Issues of Ghost Solution Suite 3.1
■
Where to get more information
About Ghost Solution Suite
Symantec Ghost Solution Suite offers hardware-independent imaging capabilities
to significantly accelerate day-to-day imaging and deployment needs. This Windows
migration software can also migrate client systems to the latest operating system,
all from a single management console.
Symantec's Ghost Solution Suite brings the Deployment Solution 6.9 console and
core capabilities to Symantec Ghost Solution Suite users while maintaining its best
capabilities such as GhostCast Server, DeployAnywhere, Recovery Kit, and
installation simplicity.
Ghost Solution Suite 3.1 Release Notes
System requirements for installing Ghost Solution Suite
System requirements for installing Ghost Solution
Suite
The following list includes the minimum system requirements for installing Ghost
Solution Suite:
System requirements for installing Ghost Solution Suite:
■
Ghost Solution Suite (GSS) Agent
GSS Agents require network connectivity and around 9-MB disk space. Other
system requirements are the same as the host operating system.
■
Ghost Solution Suite Server
Symantec recommends running the GSS Server components on a modern,
dedicated server with Pentium 4 processor and 2GB of RAM.
■
Computers hosting additional PXE servers and file shares should meet the
requirements of the operating system hosting these components.
■
Automation Requirements
Microsoft recommends 512 MB of memory for computers booting WinPE. At a
minimum, you should have 384 MB to avoid boot errors.
■
If the SQL Server 2014 Express database is installed from within the GSS
installer, then .NET framework 3.5 must be installed.
For more information on system requirements for installing SQL Server 2014
Express, see the following URL:
https://msdn.microsoft.com/en-us/library/ms143506.aspx
Note: If you face an error while installing the SQL Server Express, Symantec
recommends checking if all the Windows updates are installed.
■
For WinPE 5.1 and later, .NET 4.5 Framework should be installed before you
import the Windows ADK.
For more information, refer to the following article:
HOWTO124440
Ports and Protocols used in Ghost Solution Suite 3.1
The following table lists the ports that are used in Ghost Solution Suite 3.1:
7
Ghost Solution Suite 3.1 Release Notes
System requirements for installing Ghost Solution Suite
Ports used in Ghost Solution Suite
Table 1-1
Component
Service
Port(s)
Protocol
Where is this
Is this port
port connected? configurable?
PXE MTFTP
MTFTP
69
UDP
PXE Client
No
1758
UDP (Multicast)
PXE Client
Yes [Configure by
editing PXE.ini
file]
1759
File Transfer
TFTP
1025 to 5000
UPD/TCP
Yes
Note
PXE Server
PXE Manager
PXE Server
PXE Manager
67
UDP
PXE Client
No
68
UDP
PXE Client
No
4011
UDP
PXE Client
No
405
TCP
PXEConfig
Yes [Configure by
editing RPC.ini
file]
406
TCP
PXECfg Service
Yes [Configure by
editing RPC.ini
file]
PXECfg Service
PXECfg Service
407
TCP
PXE Server and
PXE MTFTP
Yes [Configure by
editing RPC.ini
file]
DB Management
(mm)
DB Management
Service
505
TCP
Win32 console,
axengine,
pxemanager
Yes
Ghost Solution
Suite Server
Axengine
402
TCP/UDP
(multicast)
Agents,
pxeserver,
DataManager,
PXEManager
Yes
8
Ghost Solution Suite 3.1 Release Notes
What's new in this release
Ports used in Ghost Solution Suite (continued)
Table 1-1
Component
Service
Port(s)
Linux Agent
ADLagent
415
AClient
AClient
402
PCT Real-time
Destination
Agents
Protocol
Where is this
Is this port
port connected? configurable?
4949
3829
4950
4951
4952
Note: To configure the file transfer port, in the Ghost Solution Suite console to use
a specific port, navigate to Tools > Options > Global tab. Check the Client/Server
file transfer port check-box and set the dedicated port that you want to use.
For more information, refer to the following article:
Ports and Protocols
What's new in this release
In Ghost Solution Suite 3.1, the following new features are introduced:
9
Ghost Solution Suite 3.1 Release Notes
What's new in this release
Table 1-2
List of new features
Feature
Description
Support for Multiple WinPE.
From this release onwards, Ghost Solution Suite lets you install and
configure multiple Windows preboot environments. The following
versions of WinPE are supported:
■
WinPE 3.1
■
WinPE 4.0
■
WinPE 5.x
■
WinPE 10
Note: WinPE 10 is not supported from the Ghost Standard Tools
3.1.
To create and configure multiple WinPE images, you must first install
the AIK or the ADK setup for the Windows preboot versions.
For more information, refer to the following article:
HOWTO124440
Support for subscription licensing.
From this release onwards, Ghost Solution Suite lets you buy
subscription licenses.
The subscription license is valid for a specific duration. Every time
you access the console, a warning message is displayed 60 days
prior to the expiry date of the subscription. The grace period of 60
days starts after the expiry of the subscription during which a warning
message is displayed everyday.
To register, navigate to Help > Register and browse to the License
file and click OK.
Support for Windows 10.
Ghost Solution Suite supports Windows 10.
See “Known Issues of Ghost Solution Suite 3.1” on page 16.
Microsoft Publisher Out of Bound Array Index Ghost Solution Suite addresses the Microsoft Publisher Out of Bound
Remote Code Execution Vulnerability
Array Index Remote Code Execution Vulnerability.
addressed.
10
Ghost Solution Suite 3.1 Release Notes
Installing and Upgrading Ghost Solution Suite 3.1
Table 1-2
List of new features (continued)
Feature
Description
Support for Automation Folder.
Ghost Solution Suite lets you install and uninstall an Automation Folder
on client computers. You must first create an Automation Folder
configuration using the Boot disk creator.
Note: Currently Ghost Solution Suite supports installation of
automation folder only for Windows operating system.
For more information, read the following articles:
Support for Partition imaging.
■
HOWTO124186
■
INFO3058
Ghost Solution Suite lets you create and deploy an image of a disk
partition using the ghost imaging tool.
For more information, read the following articles:
Removed Automation Partition support.
■
HOWTO124187
■
HOWTO124189
Ghost Solution Suite does not support installing an automation
partition.
However, you can install the automation partition package that is
created earlier using the Run Script task or the Distribute Software...
task.
Support for Mac OS X10.11.
Ghost Solution Suite supports Mac OS X 10.11.
Note: Imaging is not supported.
For details, refer to the following article:
HOWTO111528
Installing and Upgrading Ghost Solution Suite 3.1
You can install Ghost Solution Suite 3.1 (275) in any of the following scenarios:
■
Fresh installation of Ghost Solution Suite 3.1
■
Upgrade to Ghost Solution Suite 3.1 from any of the following paths:
■
Deployment Solution 6.9 SP6
The Ghost Solution Suite agent gets automatically upgraded on the client
computers.
■
Ghost Solution Suite 3.0
11
Ghost Solution Suite 3.1 Release Notes
Installing and Upgrading Ghost Solution Suite 3.1
The Ghost Solution Suite agent gets automatically upgraded on the client
computers.
■
Ghost Solution Suite 3.0 HF (any Hot fix)
The Ghost Solution Suite agent gets automatically upgraded on the client
computers.
To get the latest binaries in the preboot images and automation folder environments,
Symantec recommends recreating the automation folders and preboot environment
images after you upgrade to GSS 3.1.
Nature of installation
Ghost Solution Suite 3.1 supports both attended as well as silent installation. The
following list outlines the nature of installation supported for Ghost Solution Suite
3.1:
■
Attended installation
To install Ghost Solution Suite 3.1
■
Silent installation
Ghost Solution Suite lets your run silent install of Ghost Solution Suite Server
for the following scenarios:
■
Fresh installation
To perform Silent Install for fresh installation
■
Upgrade from Deployment Solution 6.9 SP6
To perform Silent Install when you upgrade from Deployment Solution 6.9
SP6
■
Upgrade from Ghost Solution Suite 3.0 and Ghost Solution Suite 3.0 HF (all
HFs)
To perform Silent Install when you upgrade from GSS 3.0 and GSS 3.0 HF
(any hot fix)
The following table lists the supported upgrade paths:
Table 1-3
Supported upgrade paths
Upgrade from
Upgrade to
Deployment Solution 6.9 SP6
GSS 3.1
GSS 3.0 Build (1246)
GSS 3.1
GSS 3.0 HF1 Build (1252)
GSS 3.1
GSS 3.0 HF2 Build (1333)
GSS 3.1
12
Ghost Solution Suite 3.1 Release Notes
Installing and Upgrading Ghost Solution Suite 3.1
Table 1-3
Supported upgrade paths (continued)
Upgrade from
Upgrade to
GSS 3.0 HF3 Build (1421)
GSS 3.1
GSS 3.0 HF4 Build (1471)
GSS 3.1
GSS 3.0 HF5 Build (1518)
GSS 3.1
To install Ghost Solution Suite 3.1
1
Download and launch the Ghost Solution Suite 3.1 installer.
You can download the GSS 3.1 using either of the following ways:
■
http://fileconnect.symantec.com/
Use the Ghost Solution Suite Serial number to download the Ghost Solution
Suite 3.1.
■
https://www4.symantec.com/Vrt/offer?a_id=32763
Use your Symantec account to download the trialware version of the Ghost
Solution Suite 3.1.
2
On the Symantec Ghost Solution Suite 3.1 window, check I accept the terms
in the Licence Agreement.
3
Click Install.
4
Click Finish.
To perform Silent Install for fresh installation
1
Download and launch the Ghost Solution Suite 3.1 installer.
You can download the GSS 3.1 using either of the following ways:
■
http://fileconnect.symantec.com/
Use the Ghost Solution Suite Serial number to download the Ghost Solution
Suite 3.1.
■
https://www4.symantec.com/Vrt/offer?a_id=32763
13
Ghost Solution Suite 3.1 Release Notes
Installing and Upgrading Ghost Solution Suite 3.1
Use your Symantec account to download the trialware version of the Ghost
Solution Suite 3.1.
2
Run the command axinstall.exe –i in the command window.
This command launches the installer and captures all the values from the
different windows and creates a silent.ini file.
If you want to launch the simple install, run the command axinstall.exe
–i-S.
If you want to launch custom install, run the command axinstall.exe –i-C.
3
Run the axinstall.exe –t silent.ini command in the command window
to complete the silent installation.
To perform Silent Install when you upgrade from Deployment Solution 6.9 SP6
1
Download and launch the Ghost Solution Suite 3.1 installer.
You can download the GSS 3.1 using either of the following ways:
2
3
■
http://fileconnect.symantec.com/
Use the Ghost Solution Suite Serial number to download the Ghost Solution
Suite 3.1.
■
https://www4.symantec.com/Vrt/offer?a_id=32763
Use your Symantec account to download the trialware version of the Ghost
Solution Suite 3.1.
Stop the following services:
■
Altiris Deployment Server Data Manager
■
Altiris Deployment Server DB Management
■
Altiris eXpress Server
■
Altiris PXE Config Helper
■
Altiris PXE Manager
■
Altiris PXE MTFTP Server
■
Altiris PXE Server
Run the command axinstall.exe –i in the command window.
This command launches the installer and captures all the values from the
different windows and creates a silent.ini file.
4
Run the axinstall.exe –t silent.ini command in the command window
to complete the silent installation.
14
Ghost Solution Suite 3.1 Release Notes
Installing and Upgrading Ghost Solution Suite 3.1
To perform Silent Install when you upgrade from GSS 3.0 and GSS 3.0 HF (any hot
fix)
1
Download and launch the Ghost Solution Suite 3.1 installer.
You can download the GSS 3.1 using either of the following ways:
2
3
■
http://fileconnect.symantec.com/
Use the Ghost Solution Suite Serial number to download the Ghost Solution
Suite 3.1.
■
https://www4.symantec.com/Vrt/offer?a_id=32763
Use your Symantec account to download the trialware version of the Ghost
Solution Suite 3.1.
Stop the following services:
■
Altiris Deployment Server DB Management
■
Altiris eXpress Server
■
Altiris PXE Config Helper
■
Altiris PXE Manager
■
Altiris PXE MTFTP Server
■
Altiris PXE Server
Run the command axinstall.exe –i in the command window.
This command launches the installer and captures all the values from the
different windows and creates a silent.ini file.
4
Run the axinstall.exe –t silent.ini command in the command window
to complete the silent installation.
Note: Symantec recommends closing the Ghost Solution Suite Console and any
other jobs or tasks that are scheduled before starting the installation of GSS 3.1.
Installing and upgrading Ghost Standard Tools
You can install the Ghost Standard Tools 3.1 by downloading the Ghost Standard
Tools from the following URL:
■
http://fileconnect.symantec.com/
Use the Ghost Solution Suite Serial number.
If a previous version of the Ghost Standard Tools is detected on the computer, the
Ghost Standard Tools will upgrade to the Ghost Standard Tool version 3.1.
15
Ghost Solution Suite 3.1 Release Notes
Fixed Issues of Ghost Solution Suite 3.1
Fixed Issues of Ghost Solution Suite 3.1
The following are the fixed issues for this release. If additional information about
an issue is available, the issue has a corresponding article link.
Table 1-4
Fixed issues in Ghost Solution Suite 3.1
Issue
Article Link
Every time the Ghost Solution Suite Console is accessed, the server's time is offset
by a few seconds.
TECH231633.
The DAgent fails to collect hardware inventory.
N/A
PC Transplant closes unexpectedly while restoring a profile package using the
executable created by pctwiz.
N/A
Distribute partition disk image task fails when the GhostCast Server is used.
N/A
After booting in the preboot environment, a client computer that has an automation
folder installed appears in the No Automation Folder Installed dynamic machine
group.
N/A
The additional parameters of the Distribute Disk Image... task is not saved when the N/A
task is saved.
Known Issues of Ghost Solution Suite 3.1
The following are the known issues for this release. If additional information about
an issue is available, the issue has a corresponding article link.
Table 1-5
Known Issues of Ghost Solution Suite 3.1
Description
Article Link
Ghost Solution Suite fails to install on a non-default location if you use the Browse... N/A
option to specify the location.
Workaround:
Enter the path in the File server Path manually and continue with the installation.
After upgrading to Ghost Solution Suite 3.1, the Boot Disk Creator does not retain the N/A
status of the WinPE 4.0 PXE configuration.
Workaround:
Reinstall WAIK for WinPE 4.0.
16
Ghost Solution Suite 3.1 Release Notes
Known Issues of Ghost Solution Suite 3.1
Table 1-5
Known Issues of Ghost Solution Suite 3.1 (continued)
Description
Article Link
After upgrading from Deployment Solution 6.9 SP6, following issues are observed
while creating image of a Windows XP computer using Sysprep:
N/A
■
■
Client computer shuts down after the Sysprep task is run instead of booting into
automation environment.
When the Sysprep task is run, the product keys of 32-bit and 64-bit computers are
exchanged in the sysprep.ini file.
The Sysprep task fails for Windows XP and displays the following error:
N/A
Sysprep file is missing from data store path
Workaround:
Copy the Windows XP 64-bit and Windows XP 32-bit Deploy.cab files to Deployment
Server\Sysprep\DotNet\x86 and Deployment Server\Sysprep\DotNet\x64
from Microsoft site.
https://www.microsoft.com/en-us/
UEFI-based client computer does not boot into preboot mode after upgrading from
Deployment Solution 6.9 SP6.
N/A
Workaround:
Copy the 32-bit and 64-bit .efi files at the following path in the PXE folder and restart
the PXE service:
■
<Installed Directory>\PXE\Images\BStrap\x64
■
<Installed Directory>\PXE\Images\BStrap\x86pc
Linux client computer fails to boot into preboot environment with a 64-bit Linux preboot N/A
configuration.
Workaround:
Create and use 32-bit Linux preboot configuration to boot the client computer.
The Create Disk Image... tasks fails to run from a remote console.
Workaround:
In the Image Location Options, specify the complete path in the Specify the Image
path: (Path\Filename.Extenstion) option.
For example:
\\M:\Images\Windows\Image.gho.
N/A
17
Ghost Solution Suite 3.1 Release Notes
Known Issues of Ghost Solution Suite 3.1
Table 1-5
Known Issues of Ghost Solution Suite 3.1 (continued)
Description
Article Link
The driver count in the Driver manager does not match after upgrade from Deployment N/A
Solution 6.9.
Workaround:
Import the missing drivers again.
A UEFI computer does not boot using the Ghost Solution Suite 3.0 Linux automation TECH233942
environment. Following error is displayed:
PXE-E23: Client received TFTP error from server
The Surface Pro 3 tablet does not boot into production after the imaging task is
completed.
TECH224342
Workaround:
Use the -ntexact switch while creating and restoring the backup image.
A UEFI-based computer fails to boot into production environment on deploying a
BIOS-based image which does not have the System Reserved Partition.
TECH213460
Sometimes the Dagent crashes in Automation environment and displays the following TECH232291
error:
dagent.exe - Application Error - The instruction at 0x7764043e
referenced memory at 0x0054005c. The memory could not be written.
Click on OK to terminate the program
For Japanese language, you cannot install an Automation Folder.
N/A
Workaround:
Save the automation folder configuration name in English. Install the automation folder
on the client computer.
Cannot boot a Windows 7 or Windows 2008 R2 UEFI-based computer in automation N/A
environment using an automation folder.
For more information, refer to following article:
https://support.microsoft.com/en-us/kb/982929
18
Ghost Solution Suite 3.1 Release Notes
Where to get more information
Table 1-5
Known Issues of Ghost Solution Suite 3.1 (continued)
Description
Article Link
Automation folder is not installed on a Windows XP client computer.
N/A
Workaround:
Use the old bootsect.exe(Ver 6.0.60000) and create a new Automation Folder Package.
Follow the steps to create an Automation Folder package for Windows XP:
Copy X64 version of BootSect.exe at eXpress\Deployment
Server\WAIK\Tools\PETools\amd64.
Copy X86 version of BootSect.exe at eXpress\Deployment
Server\WAIK\Tools\PETools\x86.
Make sure that the name of the binary is identical (BootSect).
Right click on XP computer and select Advanced >Install Automation Folder option.
Select the configuration and click OK. Ensure that the package is not already created
and is available on the eXpress share for the selected configuration and the OS
Architecture. Check the following path:
eXpress\Deployment
Server\AutoFolderPkgs\CONFIG_NAME\ARCH\AF_CONFIG_NAME.exe.
In the path mentioned above, CONFIG_NAME is the BDC configuration and the ARCH
is the architecture of the selected client computer. If the package already exists, delete
or rename the configuration before you select the Install Automation Folder job.
The Distribute Disk Image task fails to deploy an image on a Lenovo Thinkpad L450 TECH205791
computer that has a custom MBR partition.
Following error is displayed:
There has been a signature error
Unable to install software using the Run Script task and the job is rescheduled
automatically for a later time.
TECH232408
Where to get more information
Use the following documentation resources to learn about and use this product.
19
Ghost Solution Suite 3.1 Release Notes
Where to get more information
Table 1-6
Documentation resources
Document
Description
Location
Release Notes
Information about new
features and important
issues.
The Supported Products A-Z page, which is available at the following
URL:
http://www.symantec.com/business/support/index?page=products
Open your product's support page, and then under Common Topics,
click Release Notes.
User Guide
Information about how to ■
use this product,
including detailed
technical information and
instructions for
performing common
tasks.
The Supported Products A-Z page, which is available at the
following URL:
http://www.symantec.com/business/support/index?page=products
Open your product's support page, and then under Common Topics,
click Documentation.
In addition to the product documentation, you can use the following resources to
learn about Symantec products.
Table 1-7
Resource
Description
SymWISE
Articles, incidents, and
Support
issues about Symantec
Knowledgebase products.
Symantec
Connect
Symantec product information resources
Location
http://www.symantec.com/business/theme.jsp?themeid=support-knowledgebase
An online resource that https://www-secure.symantec.com/connect/endpoint-management/forums/ghost-solution-suite
contains forums, articles,
blogs, downloads,
events, videos, groups,
and ideas for users of
Symantec products.
20